First American Home Warranty Reviews

My basement flooded with sewage four times two months ago. They sent me a plumber twice that did nothing and didn't have the proper equipment to figure out the problem. After not being able to get a hold of the plumber, not getting help from FAHW, and after the basement flooded two additional times, I called a plumber who actually had the equipment and fixed the problem. I sent FAHW the invoices so they could cover the plumbing issues inside the house (because they apparently don't cover anything outside the house) and have not heard from anyone in two months. I have called FAHW several times and each time they say they will get back to me in 24 hours...still waiting. Not sure what I have to do to get someone to call me about this and AT LEAST update me on the status of my claim. The WORST service I have ever experienced.

Filed a claim on May 28, 2020 that our A/C was not cooling. FAHW sent out a contractor on June 1. The tech said it was a faulty Txv valve and they would expedite getting the part and be back out to fix it in a few days. The next day we got an email from FAHW stating that they authorized the repair. On June 4 we got an email from the contractor saying our job had been put on hold with no explanation. When we called, they said we had to agree to pay $200 to recapture refrigerant before they would schedule the repair. We agreed (even though it didn’t feel right) because we needed to get our A/C running. We asked when they would be back out and they told us that FAHW would have to order the part.

Updated Review on 08/26/2020: I changed Home Warranty companies in June from First Home Warranty. On Thursday, August 22, 2020, my AC went out for the fourth time; therefore, the control board that was replaced for the second time did not correct the problem. The good thing is the private contractor I initially had to diagnose the problem 2 years prior to using FHW is assigned to my case this morning. Already his explanation is the prior repairs were symptomatic to a coil issue. His diagnosis is a reversing valve needs to be repaired or the unit replaced of which the latter is most cost effective. The unit was under warranty when I made the initial claim. However, the contractors in consultation with FAHW fixed the secondary issue rather what was tripping the unit's internal safety device.

I'd say don't even bother with this service. Had my A/C unit go out. One agent said he'd work with me to get them out in a day since it was about 90 degrees in my house. I called back after no contact from the service provided, and the new agent told me that they don't change the service provider. I asked him if they would be paying for a hotel for me then since my condition is not very livable. I was told they don't accommodate that then I asked why I was lied to. He told me that every agent would say the same thing. After him getting some attitude I decided I just wanted to talk to someone different. He said no, and that he would not send the call else where. So, I asked again why was I lied to. He then just didn't respond to anything and waited in silence. Absolute garbage service. I'll be paying for it out of my own pocket now to get actually good service, and will never pay a cent for First American again.

I am on my second First American Home Warranty year long contract now and as of a month ago I couldn't have been happier with how they were. I have placed 3 service request over that time and it was always handled professionally and quickly. However on 5/24/2020 my AC broke and I placed my 4th service request and my experience has been nothing short of a nightmare. It started fine. I used their easy to use online system to place a service request and I had a contractor assigned and calling me within 2 hours. However that contractor couldn't get out until Friday and it was going to be 90 degrees so I requested a new contractor and they looked and could not find one to get out to me sooner. So they gave me up to $150 reimbursement to get fans or portable ac to help until the contractor could get out to fix it.

Company has been fine with minor issues, however, in December 2019 my HVAC unit start blowing carbon monoxide into my home. Fire dept and gas company came out and turned everything off. Filed a claim with First American about this issue. They assigned a contractor that was horrific to deal with. Contractor came to view the issue around 3 days after filing the claim (showed up around Dec. 15). Heat pack busted and we need a new unit. They'll send in paperwork by the next day and should hear from First American in about 2 days is what I'm told. 4 days later I call the contractors and am told they are just waiting to hear from First American. I then call First American and they are waiting on a report from the contractors. So either First American or the contractors are lying to us. January 15th is when they finally install the unit (the contractors no showed the original appointment date). Went one month without heat during winter.

Refrigerator stopped cooling and I placed a call to FAHW on 5/29. A contractor came out the morning of 6/1. He said the compressor failed and he could not repair it. I then contacted FAHW the evening of 6/1. The call was passed to Claims Resolution who told me Contractor Relations would find a qualified LG technician. The next day I checked the status of the service request and it showed as Closed-Completed. I’ve contacted FAHW daily since then. It is now 6/5 and I am being told they are still looking for a qualified LG technician. I live in the greater Orlando area so there is no shortage of qualified technicians. The contract stipulates that if FAHW cannot repair the appliance, they will replace it or offer the cash equivalent. I pointed this out and they have yet to respond. It’s been a week and there’s no indication they will honor the contract and repair or replace my covered appliance. Do not purchase a warranty from them. They will not honor it.

First American Home Warranty has been really receptive. Also, my husband's in real estate and he has more connections, so we're able to get satisfaction when we're not happy with what they're offering us. We use a personal representative, Melody, and she handles three properties for us. She's been very helpful in getting a correct replacement cost for us if something breaks down, so I've been happy about that with different appliances. But I have to first let First American know why the first one they gave us was really not correct at all because it was for some very inferior product. Then we'd talk to Melody and she'd straighten things out for us, then we’d give her what we really had in comparison.

First American Home Warranty has always come through for me and I've had them for seven years.

We submitted a few repair cases with this company. Generally they were pretty timely for having someone come out the first time. However, we have been waiting 2 months for them to order an entire replacement front panel with new buttons for our microwave (instead of just replacing the microwave). The first time they ordered a panel that did not match our microwave and we stopped them from installing that because it looked terrible. The guy told us a new matching panel would be ordered a few days later.

My most recent claim dealt with the hot water heater and it went well. The contractor determined the problem and fixed it. So far, our experience has been pleasant. Having First American is an insurance so it’s going to save you in the long run if things break down.

First American has always been fair with their service and warranties. I've been a member since 2016 and have had good experiences each time. The order I'm currently working with them on is the replacement of a stove top oven, since parts are no longer available they are looking for me a replacement. First American is always very responsive and have yet to be disappointed in their service and warranty coverage.

The representative that came to inspect our stovetop was on time and very professional. He answered our questions to our satisfaction. The 2 men that came to deliver and install our unit were also timely and professional. The shortcoming to all of this is that the communication from FAHW was sorely lacking. The ability to reach someone for FAHW was nil. Fortunately, the other 2 business and their representatives made up for the FAHW shortcomings. Staff your phones to and communicate in a timely manner. Poor communications is a simple thing to fix. It starts at the top. Not very impressed with First American Home Warranty at this time.

First American Home Warranty is prompt and every time we called, they took care of our issues. They’re very good. Also, their contractors have all done a great job. Jerry does appliance repair and is very good. He’s always a good guy.

This warranty service came with the purchase of my home. I had an issue with the AC system, paid the service fee and they sent their repair technician out 3 times and never resolved my issue. The last trip he claimed my basement wasn't insulated which is causing the issue. This was not accurate cause my basement is insulated walls and ceiling. So now that the weather is warming up again I send a message to let them know the same problem is occurring and I receive no answer. So I start a new request and it asks for another service payment. I ask them to look into this since the issue has never been fixed from the first time. They tell me that since it is 30 days past the initial call that a service fee is due. So they do not stand behind their technicians work and I will not renew my warranty with them and will not recommend them to anyone. Terrible business model to not stand behind your work.

The quality of contractors they send has drastically dropped. The last guy had no clue what to do and kept calling his office for help - "what do these lights mean", "how do I open the cover", "what do I do now". We have had no hot water for a week now, because these unprofessional contractors won't even submit a report! We can't get another contractor assigned and can't get a response from the bad company that First American assigned.

I've had First American Home Warranty for a year and I've never had the need to use it until just recently. I had a problem with my ceiling fan. It sparked when I went to turn it on. I went online and I did everything online with all this COVID stuff going on, and they were really quick to respond and really quick to assign my claim to someone. The electrician that came over that day was wonderful. He was great. He was in and out, explained everything to me that was going on with it. I paid him and I was good.

Clogged Drain, Great Service, Plumber showed up on time, He was very Pleasant and courteous. After introducing himself he quickly got to work. He identified the issue and fixed, He actually went a little bit beyond the call of duty. The job was completed very quickly and efficiently, He cleaned up the work area nicely afterwards.

Getting somebody out here has been okay, but I've been waiting two and a half weeks for the contractor to repair my microwave. They said it's some kind of panel and they got the approval from First American to go ahead and get the part. I've been calling them about every day and they say, “Well, we're still waiting on the part.” I looked up the part number on the computer, and I could've had one here in two days. They haven’t finished what they started doing, but I don’t think that First American is to blame. They should look into contractors that they hire though.

Our A/c went out on a Friday night so I put in a service request Early Saturday morning. Vendor had very limited hours and once they came didn’t not thoroughly inspect to find root of issue. Instead of inspecting the entire a/c they blamed the roofing company that recently did work on the roof. This left us without air for more than a week in 100+ degree weather with 2 children. The only solution that was given was a partial refund for a portable fan. We had another certified AC tech come and look and he found out the A/C fan was broken and it had nothing to do with the roofers work, but the warranty company wouldn’t do anything further on their side.

I have had this warranty since June 1998 and have basically been very pleased with both the time involved to have my problem addressed and the service provided. I've had one situation involving a built in double oven that was not resolved to my liking. Otherwise I am happy and satisfied. Rates are going up more than in the past years.

Water heater. Everything was great except when I got a call with the amount of the repair and if I wanted to go ahead with it. They told me to call the company and tell them I would go ahead with it. Well when I called they told me that the warranty company had to send them a letter stating I accept. That was my only complaint and apparently it's not the first time this happens. Otherwise everything was great.

First American Home Warranty (FAHW) was purchased by the seller during our home buying process. Within a month of living in our new home the handle on the stove broke causing all the parts that it held together to fall apart. I filed a claim with FAHW regarding the broken handle and paid the $75 service fee for a contractor to assess the damage. Initially, I was told by an FAHW representative that the stove would be repaired and that they were just waiting to locate the part to have the contractor fix it. After waiting a week to hear from them I was told they would not repair the stove because the glass door part of the stove was not included in the warranty. But after sending pictures and explaining that it was actually the handle that was broken, not the glass, they still refused to cover the repairs.

DLI contacted me within a day and came out to fix the problem the same week. The repair guy was professional and courteous. The electric outlets were repaired the same day. He made sure everything was working properly before he left.

Faucet repair. The plumbing tech showed up within time frame established. He quickly diagnosed problem and then fixed it. It was a pleasant experience and the tech was fully competent. I have further plumbing issues and I definitely plan on going through First American Home Warranty.

I became a homeowner and got myself a home warranty. I’ve been with First American since 2010. At that time, getting them had to do with the service fee amount for someone to come out. It was also because of the rating that I found First American to have with the customer base. Submitting a claim is easy and I prefer doing it online. Sometimes when getting a live person on the phone, you have to reiterate something. It’s not hard. It’s just that sometimes somebody doesn’t understand what you’re trying to convey whether it’d be on myself or them. But when I go to the online feature to submit a claim, I’m able to type in exactly what I want and hit submit. Also now, the feature to pre-pay for those service fees is in place which makes it a lot easier.

The entire process was very efficient and professional. Both appliances were repaired quickly and now work great. We were happy that we had the coverage to repair the appliances. It was nice not having to worry about who to call. The serviceman was at our house in 2 days and we needed to wait 2 days for parts and then completed.

Garage motor repair. Wonderful people to work with. Very professional And easy to work with. They assigned a contractor one day and job was done the next. Job was assigned to overhead door and they were awesome. Even cleaned up after themselves. Issues taken care of immediately. Will continue to use in the future and definitely would recommend.

This is my fourth water heater that I’ve had to replace (own 4 properties, countless claims with home warranty companies). This company by far has the worst negotiated rates. When you have to pay for any code or permitting cost to a vendor, expect to pay about 27% to 35% more than you would if you used any of the previous companies I’ve used (AHS, prudential, fidelity). Stay away from this company : /. Unless you like wasting money.

We have had First American for a year now. We have had I believe 3 or 4 claims. All previous claims was fulfilled in a timely manner. On the 26 of May, I filed a claim for a water leak in the wall in my garage. It took me calling them to get an assigned company. They made an appointment to come and look/repair on the afternoon of the 28th of May. Tech called in the morning, and stated his truck was broken down, and if he could get it fixed it still would be the 3rd of June before he could get to us. Still have water leaking into the garage and wall. I said that was not satisfactory, and he stated that he would get back to First American and they could dispatch someone else.

This service is a sham. I purchased the Premium upgrade coverage as I have a large home with 3 Air conditioning units. You don’t get to see your contract before purchasing. They don’t cover all. We vetted out the contract before purchasing and asked lots of questions. Bottom line is you pay a 75$ service fee every time. Well you would do that anyway with or without First American.

First American is great. My recent claim with them was for my refrigerator. The house is a vacation home in the mountains so it's far from the city. So it took a couple of weeks for someone to come out. But I have no problem with that. The technician was good. He called me and gave me an update. He told me what he was doing and what the problem was. They're helpful and pretty good.

I called about my garage door opener and they scheduled someone from Sears to come out a week later. On the day my door opener was supposed to be serviced, Sears called and asked what brand of opener I have. The only brand they service is Craftsman, and my garage door opener is a different brand. So after waiting a week, I had to find my own local company to service my garage door. The Sears person NEVER set foot on my property. The problem with my garage door opener was small and cost less to fix than the $75 deductible First American would have charged me, so I did not seek the reimbursement I was offered for the outside contractor.

This is my first year being a client. I did two warranty claims ever since we got First American, and they both seemed pretty easy to be dealt with. One was my AC and the contractor just came to fix it and left. I called in and First American said, “Okay. We’ll get somebody out to you,” and they came. Because of the pandemic, it was a little slower response because some people aren’t working but it took them a week to find someone that was available. The tech was pretty nice. Everything is fine.

I know everyone’s supposed to be staying in at this time, but First American has held the fort. I had my HVAC repaired a week ago and the contractors they sent were all dressed in protective equipment. I can’t say how much I appreciated that. Very professional!! The repair was made the same day.

When I submitted my claim, I called on the phone. The people were very nice and they said that they would send somebody out and that someone would contact me within 24 hours. I was very happy with who I talked to. I had two different companies come for the same problem. The first company that came, Vintage, the guy seemed very knowledgeable. But then I had an issue after the fact that he had undone the head on my sweeper to check the diaphragm to see if it was good. Apparently, he didn't put it back on tightly. When he put it back in the pool, it started moving around and vibrating, it worked itself loose again while my pool was green.

We submitted a claim for a dishwasher issue as well as the rekey, which was included in the warranty that we received. There was a glitch with the rekey. It didn't get completely logged. But once I called back, that was an amazing response from Mr. Rekey and their company. The appliances have been a bit more challenging. It was almost six days without hearing anything from anybody on our scheduled appointment. I had to call one of the regional contacts we were provided at our closing and then the lady had to escalate it.

Submitted request for repair on A/C on 5/18/20. Tech came out, said it was the coil that needs replacement. FAHW called and said $1,300 out of pocket wasn’t covered. Asked for call back, never received. I called back on 5/25 and was told cash out would be $275. Explained the tech stated all that needs to be replaced was coil, rep called out a list of items that needs to be changed out also. Asked for a second opinion and was told I would have to get my own second opinion.

Water began leaking in my main bath and that was about at 9 o'clock at night. So, I knew I couldn't possibly call again so I just submitted the claim with First American Home Warranty online. Once I've seen the ease of submitting claims online, I prefer to do that. And it has been wonderful. They immediately made sure that I got a call, processed the claim and got someone out with urgency. The plumber came right out and fixed it. The gentleman explained it right away as to what the issue was while he was repairing the issue.

I’ve submitted a few claims and they’ve always been submitted via phone. My experience has been pretty good. Some have better conversational English skills while some don’t. But it doesn’t bother me. They’re just very nice, and they process the claim. First American generally sent contractors who seem to be experienced and know what they’re doing. I’m in California and we’re still locked in since February or March so, fortunately, we haven’t had to use them a lot. But when we did, it really worked out well.

The tech that was sent lacked the required skill to troubleshoot the problem and properly repair. He stated parts for my system was not available. I called another company, they found the part, locally, had my shower repaired in 2 hours. First American was not willing to reimburse me the cost of the repairs I had to incur. I searched social media and this company had a 1 star. There was also a complaint of a similar repair.

I have had First American for a few years. I have their appliance protection and pool and spa protection. So far most issues that have come up, they say is not covered. My refrigerator's water dispenser isn't working and they came over and said it isn't covered because the refrigerator is still running. Yes but not as a whole and during the sale call the sales person. Said it would cover issues that come up with the refrigerator not specifically if it breaks down as a whole. Another time they came to fix a plumbing issue where the water pressure wasn't well and lo and behold it too wasn't covered for one excuse or another. All and all in my experience they do not deliver on what they promise and take your money. My suggestion put away $80 a month in a separate bank account and you can fix any issue that comes up in that time frame on your own with a contractor you trust.

Every time you see someone promising you a lot, you have to wonder where they’re cutting corners. I don’t feel that way with First American. Every interaction I’ve had with them has been nothing but pleasant and professional and I end up confident that I made the right choice.

My pool pump broke down so I called First American and they sent over one contractor that ultimately lied about the damage to get out of repairing it. A second contractor told me the damage was wear and tear and ultimately took the job after explaining that to First American. While I was pleased that First American covered the repair I wish they would choose better contractors since I had a similar problem when I needed my refrigerator fixed and the first contractor kept botching the schedules.

In my experience First American is the most comprehensive home warranty company. They are customer centric and are very easy to work with as a homeowner. They give me peace of mind knowing my home is covered and well protected.

This company makes it clear- they're not going to help you if they can find a way out! I moved into my home 6 months ago, and I was told I had purchased the best home warranty available. I had my first real issue last week. My basement was flooded from a leaking sump pump. Short version: I did everything I was supposed to do, and the company declined my coverage, and did it via email! I have called ten times and not been able to get in touch with anyone who I can even talk to about my coverage.

Action Lane Plumbing was prompt, professional, and concerned with not only the repair but also with adhering to COVID-19 protection protocols. They identified the problem and fixed it in a way that should save having more repairs in the near future. I am very satisfied.

Got our heater replaced and Capitol Heating and Air were excellent. First American was so helpful! We appreciate how attentive you were and let us save up the money to afford our part. We will always recommend you to everyone.

Sink pipes and big leak in kitchen pipe. This took some time to fix as the pipe size they didn't have, but the plumbing company was Pruitt's Plumbing and they were here the same day to get started. It was two different calls, one for the bathroom then when Drylux came out they found a big leak in kitchen. Both of these companies were the best. If I ever have plumbing needs I don't want anyone else to come out.

My hot water was discolored. It appeared that my hot water heater was rusting from the inside. Plumber sent out to confirm. Unit replaced in a timely manner considering it was right at the beginning of the Covid-19 quarantine in Arkansas.

Website was easy to get to, putting in my request to fix appliance, getting the right company to do the work, this company has already been here to fix my appliance but something different has happened, so I know they are reliable.

Very easy process to initiate a claim and get it resolved in a professional and timely manner. The online submission form was straightforward and simple to use and I was contacted within 24 hours with an appointment time. The contractor arrived on time and did an excellent job.

Absolutely no help, the co. You sent hardly even looked at my garage doors. Just gave me a quote of $725.00. One of your reps said he was going to look into it, but as yet to get back to me. Your co. Collects $74.50 each month, but when I need you no help!!!

I do not know what the tech did...he said nothing...did not know what he did if anything...and WHY was I charged for a second visit in that the first job was not actually completed properly...no follow up at all...obviously not totally pleased.

I was promptly assigned to the plumbing company that responded soon after notification and found another leak and solved the problem and reviewed the work done. I was very impressed with the employee that had not problem getting under my home, in the mud and repaired the leaks.

Behind every warranty company is a great marketing rep that can help you with your problems. I manage a lot of properties and many of them have A First American Home Warranty on them. I recommend them highly for purchases and rental property.

I had a bone lodged in the disposal and he patiently removed it and gave me the tool to do it again. He identified himself at the door and put on food protectors and a mask. I would definitely want to use them again if it happens again and I can remove the lodges particle.

Always a bit disappointed in the contractors or company they send out but I have noticed an improvement over the last year! Usually takes minimum 2 to 3 visits to see something repaired and very seldom do they actually replace anything. So by the time I pay the annual premium, which is actually higher than my home insurance... and then pay the service fees, we’ll??? Would I be better off just repairing myself with a handyman or repair company of my own choosing?

We recently had our microwave fixed by an excellent technician. He knew exactly what was needed and ordered the parts. Argustus is very knowledgeable and did a good job! We had a technician out before that didn't know what he was doing.

Excellent service. Great customer. Will be a customer forever! Plumber Walt was his name. He was very nice! I like Ideal Service. They are the best in Las Vegas. I will insist on ideal service when I need service again.

My basement was flooded. So I put in a claim and they sent someone from Nationwide Plumbing that day. The plumber was very nice and polite, was wearing a mask and gloves, and checked out the basement. He found that not only the sump pump wasn't working but the pipes attached to it weren't the proper size. He ordered a new sump pump and called First American to see if they would cover the total cost of replacement and repairs. They agreed to cover replacing the sump pump, but not the cost of replacing the pipes with the proper size. He told me how much approximately that would run ($450) and I agreed to cover that myself. He ordered the sump pump, which arrived the next day, and took care of everything. No more flooded basement.

In April I notified First American Home Warranty regarding my refrigerator. They sent someone out for the same problem a total of 4 times before they decided to replace the refrigerator causing me to throw out food. They replaced the refrigerator on April 27, 2020 with a GE side by side refrigerator. On April 28, 2020 I notified Carlotta ** in their legal department that the ice maker on the new refrigerator was not working. It’s now May 15, 2020 and the ice maker is still broken. I have decided to switch Home Warranty companies and I will have the defective refrigerator repaired at my expense. I would give them a zero if I could. Don’t waste your time or money with first American home warranty.

I have now had two terrible experiences in a row with First American Home Warranty. I scheduled service on Tuesday and called today as our oven isn't working to see about a different contractor. I was told I have to wait through the end of today to be able to get a different contractor. With stay at home orders and an oven not working, the lack of concern from the person I spoke with shows very poorly on their company.

My built-in electric cooktop cracked the first week in April. It took my husband 3 weeks to get someone to even answer the phone. They sent a person out within a few days to look/measure. A few days later we okayed the new one they picked for us. He came out to install it today. The one he supposedly measured was too small; so he told my husband it would be 7-10 more days before a new one could be brought in. When he tried to re-install my old cracked one, he couldn't do it. My husband called the warranty company to let them know and they told him that WE would be financially responsible to get an electrician out to re-install my cooktop until we could get the new one. I am FURIOUS!! What REALLY upsets me is that my husband has cancer and didn't and doesn't need this stress.

Plumbing issues. I had an excellent experience as usual with First American Home Warranty. The first company contacted could not correct the issue, but a second company responded immediately & was totally satisfactory & an additional service was purchased and completed satisfactorily. I only use First American Warranties & recommend them for clients.

Great service in a timely manner. Replacing the pump in one day, while under the corona limitations. Professional service and very responsive per the pandemic order. The order was done using the web site in minutes and a repair facility was assigned on the spot.

FAHW responded very quickly, after I submitted the claim. The contractor they assigned the claim to was out of the area, so it took some time to schedule an appointment. I called to complain about that, and the claim was reassigned to a contractor in my area. He scheduled an appointment the same day, and the repair was completed within a day or two, after all parts were received. I was happy with the service. They had to open up the wall to make the repair, and I was happy that FAHW covered the patch work. I've been a customer for 5+ years, and satisfied with the service.

Repaired both, ac contractor charged 480 for condenser replacement and evaporator coil replacement and warranty covered the rest. Water heater was replaced and plumber charged almost same amount. It would be nice to shop contractors a bit, felt a little expensive for plumber.

Although it took long times due to place the same order for several times for the equipment but finally they did good job. The customers/clients always expect to get this type of services as they appear/request. Also, they should find a way how they can resolve the issue as quick possible and not taking weeks.

Took awhile but you did what you said you would do, ended up with new dishwasher. Trouble fixing old one and did not expect new one but after five months of trying to replace panel board three times, etc., your man rep., stated that I was patient enough and would get me a new washer. He did his job and very professional, it was delivered but I ended up installing it myself, that was ok not the problem of the delivery people. Top washer spray arm was broken, but I just took out the old arm from the old washer and placed it on the new one, lucky it fit perfectly. I figured most washers are made by the same company and I was correct,

We bought a house with an old water heater that needed to be replaced. Called FAHM and they sent out a zero star plumbing company that charged us $530 for installation fee, repair fee, service fee, piping fee, etc. (Keep in mind that a water heater costs around $1000). So we basically paid for half of it. Then I get a bill saying the plumbing company forgot to collect the SERVICE FEE and I have to pay $75. I called again and they said that, no it's actually a deductible fee. I called the plumbing company and they said it's a SERVICE FEE. How in God's name does it take $530 to install a water heater. What the absolute F is this. DO NOT BUY COVERAGE FROM THEM. They outsource everything to the cheapest company, make you pay for all the fees and collect a premium from you. You don't need warranty if the companies are all like this.

They do a fine overall job. They are fairly responsive most of the time and their contractors are decent as well. We have had a bad experience with others in the past so their service is welcome. The only negative is when there is an issue with one of their vendors it is sometimes difficult to get someone's attention and resolution.

My claim was to have my water heater replaced. Plumber came back with a cost of over $1100.00 to bring things up to code, this was my cost. American Home Warranty's cost was a little over $800 to buy a cheap water heater and have it put in place for installation. I had the whole job completed, permitted and inspected for $1180.00 bringing everything up to code, no extra costs. What a scam American Home Warranty always trying to get out of paying claims by hiring contractors who benefit your company to save money. This is the second plumbing claim I have had to pay out of pocket for, not sure why I am paying your company. Will be searching for another Home Warranty company who doesn't take advantage of their customers.

The service provided met my expectations. The response time from the time of my call was adequate. The responding technicians were professional and completed the job in a timely and efficient manner. Per my instructions they completed the work with minimal damage to my home.

Leaking faucet. The last guy that came out don’t remember his name. He was very respectful and knew exactly what needed to be done. He fixed the problem and I appreciate him so much. Need more people like him. Thanks. Mr. **

Microwave oven keypad not working. First American replaced the microwave oven with a new microwave oven that is as good or better than the previous. The staff I spoke with were always helpful and professional, ensuring I understood what was being offered. They let me know when I was incorrect in my understanding. The technicians contracted by First American to perform the work were all helpful and professional in every way.

I rarely have gotten personnel that I felt didn't do a good job. But most of the technicians that you have selected to do the job have been very good. They know what the problem is and fix the item. So far I have been very happy with their work.

Water Heater replaced. Nice job, the installers were informative, and came back next day, after I called them, because of a pilot problem. Co-pay a little high of $495- Telephone connection to FAHW usually takes time, as one have to listen a recording, to do this or do that, very confusing, but eventually you get thru to a "LIVE" person. Very bad.

Updated on 09/25/2020: I filed my claim for a broken dishwasher on May 29th, 2020. To this day, September 25th, 2020 we are still without a working dishwasher. I have tracked every representative I’ve spoken to at First American by name and extension, none of them able to address the issue. They promise callbacks and don’t deliver. They assure us parts have been ordered with rush delivery, but nothing ever arrives. In fact, when I call back and wait on hold for 2+ hours, the next rep often says they see no notes on the account and no parts ordered for our claim. Four entire months later and no resolve, yet the company collects a fee from us monthly — same date and time. It should be illegal to collect your fee when it’s proven you’ve not delivered on an open claim from the month(s) prior. First American will never again be our partners in Home Warranty.

We needed service on a garbage disposal, and had someone Asians, but they never called to schedule an appointment. After several days, we called Customer Service to follow up, and they immediately reassigned our service request to a different vendor, and never gave us the “what for”, why, wait, or anything bad. We have been pleased enough to extend our contract another year!

Ash company put me last on coming to condo. 3 times they came. Once they didn’t have one of the parts to fix the stove, Stove got fixed. When they were here they did a good job. I don’t see why there’s a 4 hour window, when it could be 2.

We have had First American for 15+ years. We have never had any issue with them. The only time we had an an issue with the contractor they were fast to assign a different one. We highly recommend them. We recommend them to all our family and friends! Great customer service!!

Our dishwasher and washing machine was on the fritz. FAHW came thru took care of everything. The online portal was easy, the service tech was great and I couldn't be happier. I even had to contact FAHW headquarters to add to my ticket and it was no problem.

My stove cooktop was the subject, until it became the guy who was supposed to come fix the stove. By the time he got to my house the stove was working because I had flipped the circuit breaker. I told him and said I will not be needing him anymore. He refused to leave and started going down to my basement. I was scared and I raised my voice and said, "Sir, you need to leave". He came around to my stove again, bent under my stove and started writing, again I asked him to leave but he wouldn’t. Then I said I was going to call First American, then he decided to leave. I immediately called and filed a complaint.

Garage door. Partial repair done same day. Balance of repair next week. Part needed. Door now operational up and down. First Americal Home Warranty sent out Hamon Overhead Door Company by the afternoon and the partial repair was done on 15 minutes. They will be back early next week to complete the repair.

Garage Door and Refrigerator. Thanks! Five stars! We enjoy having First American Home Warranty for sure. Quick, efficient, and affordable. Would refer to other homeowners. Will most likely re-up again in the future. Very happy with their services. First American Home Warranty is a good service.

Air Conditioner. The first contractor never showed up or called, but when we realized that after a few days, First American immediately got us someone. Tamara was on it and very sympathetic since it was for our air conditioner and it was 95 degrees. You should fire Sea Breeze... Replacement guy was great. Thank you.

Dishwasher Repair. Placed my report online, very easy! Repair company was not assigned until I called customer service a few days after (I guess due to COVID). The repair company immediately got in touch with me and set up and appointment, in a couple of minutes they found the problem but they needed some replacement parts, so they came back on the date and time set for replacement and got the repair done!

This is the 4th leak we've had in the same pipe. Two outside plumbers evaluated the cheap plastic tubing. FAHW's plumbers inserted into our slab piping a year or so ago and both separately assessed it was not rated for hot water use, such as Pex (which we had specifically asked the FAHW plumber to use) would have been. They also both diagnosed the recent water leak as sourcing from rodent bites on the exposed plastic piping FAHW's plumbers had failed (on 3 different occasions) to adequately protect in transit from the slab to the heater. We're starting to lose faith in the quality of FAHW's plumbers.

Very courteous and completed work professionally. Very pleasant on the phone and service was timely. Will recommend your services to others. I have used your services for several issues and all have been completed with satisfaction. Frankie has been here on several calls and he is polite and focused and very knowledgeable.

Replace water heater. During this difficult time of the coronavirus I had a very quick response from customer service and a representative came out and assess the situation in a timely manner. My work was completed and I am extremely satisfied with First American. The company was very easy to work with and my experience with them has been very very positive.

I have waited over a month for my a/c to be fixed. I’m still waiting. Both my contractor and me were lied to by First American about the part being ready to be picked up. It is not there yet. I am sick and tired of the run around I get and I want my damn a/c fixed now! I pay every month for the past 8 years and this is the ** service I get for being a loyal customer. I will no longer recommend this company to ANYONE. I want my a/c fixed NOW!!!

It took forever to get the replacement washer and when the technician came out to install it he hooked the cold water up to the hot water line. I had to pay him to do it and then pay another plumber to come out and fix it. The original contractor wouldn't call me back or respond to my text messages. Not good business.

Air conditioning repair. After second Visit from Enterprise Air-Condition & Refrigeration I am very happy to report that my air is working very good. He was able to find the problem and correct it in a very quick and professional matter. I am very happy with their work.

FAHW replaced my refrigerator because it could not be repaired but, the replacement was a little bit taller than my current refrigerator and does not fit in the space. FAHW stated if I sent it back they would not send out another one. Now I have a refrigerator sitting almost in the middle of my kitchen. Disappointed.

My washer went out once again (I wish you were asking my about Frigidaire). Anyway, I placed my order online, and was contacted in less than 24 hours. The washer was serviced within the week, They had to order a part, but that didn't take long either. I am very pleased with the vendor that First American Home Warranty (FAHW) sends to fix my ridiculous Frigidaire appliances. I'm also happy with how how FAHW tries to make sure that I'm happy. I feel like a valued customer.

My son recently had passed away and I had decided to get this home insurance and I am so glad that I did. It has been there for me when my son could not. I appreciate them and I feel a lot better even though I miss my son. I appreciate them in my time of need.

The technician they sent out did speak English and I don't speak Spanish so I could not make him understand what I wanted done, so I paid him the seventy five dollars and he left without my stove working... It still does not work.

Failed to fulfill contract. Did not have plumber in major metro area. After being paid submitted bill. Refused to reimburse. Told them to cancel claim. No point paying twice. I will replace this company at end of contract. I do not break. You do.

Placed service request for the dishwasher. Was skeptical on time needed for service due to COVID-19 situation. Got call from the contractor in 10min, was given next day appointment and dishwasher was working next day! Still feel that $75 for each service request is on bit higher side though.

Most of the technicians sent out are very good. I did have one who just gave a quick look, didn't even talk to us, and left. He reported incorrectly that attic a/c problem was due to rodents. We now have to hire our own guy to come out and give his opinion. Frustrating delay. But for the most part, I'm happy.

Had issues with my wash machine not spinning/draining proper. Called First American, I received a call within hours and scheduled the next day. The technician was very polite and respectfully corrected the problem and clean up after himself. Wonderful experience.

I was very happy with the quick response from this company. I did everything through an automated system and was easy. I’m actually glad I didn’t have to speak with anyone. Then they sent me an email with the name of the company that will be in touch and a few hours later that company called me to set up an appt.

They are helpful, responsive and they have reliable contractors. They have provided us with outstanding results for 10 years. First American follows the guidelines within the contract and if the item must be replaced, they replace it with the same item or a similar item.

Electrical Repair. First American provide outstanding service. My order was placed online. I received a confirming email with the name of the assigned service company within two hours. The service company contacted me and the technician arrived the next day and resolved my issues. This is the kind of service you would wish for in a warranty company.

Appliance repair. Quick response time. Excellent follow up & customer service. Very good choice of services covered. Contractors used are local & very good. If not satisfied you are supplied with another one. We have been a customer of First American Home Warranty Company for 12 years now.

I have requested service for my garage door issue. It would work intermittently. Ace has been out to service it twice. The first time, the technician serviced the Genie. It worked for a month, then it happened again. The second time the Ace tech balanced my garage door for $198 and serviced the Genie. The problem is back. Don't you think the problem is that the Genie might either need replacing or complete overhaul. This is getting old.

We have used First American's service several times. They have always been quick to set up our service and the jobs have been completed timely. Better to spend $75 for a service call than $500+ on a new motor for our A/C unit. This is only one example of the work they have performed. We have used them for our pool equipment, refrigerator and garbage disposal.

We’ve had 1st American since October of 2010. During that time we’ve had about six claims. These have been from air conditioning to plumbing and been satisfied with all. Good and good price, all we need. Their list of service contractors has been very good. We’ve only had one that cut corners and cost us additional expense.

Hot water heater. I really like your company but I hate calling you. Your system is so frustrating. Getting taken care of once you're in is easy. Did spend over an hour on the phone after initial tech visit trying to get information. Have no idea what the problem was and then I got disconnected and did not get called back. Ended up wanting my money and not the service. Found out what I was getting. Let's see how long it takes to get. Otherwise compared to the horror stories I have heard about other companies you guys are great.

Air conditioner. Received excellent service from Air Force Air Conditioning Heating. Service technician arrived when he said he was going to be here. He was very knowledgeable about what he was doing. Came in and assess the problem and found the part he needed and replaced it. Very satisfied with his knowledge.

I feel like they just took my money on the last service request. I specifically asked if the item water faucet was covered and they said just have the service request they will tell you. $75 later it is not covered. Also they were supposed to take off a balance of $75 due to a repeat visit on same issue and the balance is still on my account. I have called various times on this issue. At this point I don't think I would recommend. I still have a few more months of service. Let's see how it goes.

I’m a new homeowner with a beautiful spa in my backyard. I purchased extra coverage for my spa. Well what a mistake! The policy says it covers pumps (pretty much one of the main components of a stand alone spa). Well what a laugh. I called for service due to the pump not working which causes the jets not to work. So the spa is not filtering properly. I have a swampy spa! Keep in mind it states pumps are covered but they get you by saying JETS and their Components NOT covered. I wish I did not pay extra for this service then I could use that money to fix myself! Then I had problem with my garbage disposal and sink faucet. The contractor came out and tried to charge me money for the parts (sink faucet and garbage disposal). He said he did get paid enough. First American said I could fix myself and they would reimburse me. Never happened!

Don't trust what they tell you on phone. I submitted a claim for a service call. When that service call did not resolve the issue I called American Home Warranty again and they wanted to charge me another $75.00 service fee. After arguing they said they would cover the fee but after the repairs they denied saying they would cover it because the agreement was not documented. Now they insist I pay them. They were rude on the phone and very unhelpful! Do not trust them! I will never give them my business again! User's recommendation: Go somewhere else. Do not use American home warranty.

Do not get this warranty. They're a scam and only want your money. Also terrible customer services. I was talking to a lady about my a/c and she told me "That's not her problem and I don't care." I was furious and I ended hanging up and called again. Once I got on the phone with someone better I told the 2nd person if I can talk to their manager and he put me thru to his manager. I told the manager what happened and he laughed on the background which made me more angry.

I haven’t called the First American Home Warranty hotline in quite a while, so when I called them last week, I got a bit confused by their prompts. Aside from that, I don’t have any complaints. The representative I spoke to helped me file my claim and I was able to get it fixed and fully resolved the very next day.

First and foremost, they did this in the middle of the pandemic, leaving us with no working refrigerator in our house, knowing we were using coolers. The character of this company is very questionable. They kept giving us the run around on the repair. The only way to repair the failed controller board in the fridge was to replace it. Both their own technician they dispatched to fix it told them that as well as an independent one we hired. Depending on who you spoke with on what day we would get a different version of the story. At one time they told us the part was ordered and the web site told us that. Then when we called because their technician was not notified. They told us they could not get the report and it had to be rebuilt. Note, the other company we had look at it had the part in stock the next day.

I submitted a claim for a leaky faucet 44 days ago and the plumbing company assigned (GI TECHS) missed 5 appointments. After I sent 13 service failure updates online via the FA portal nothing happened. The contractor stopped answering the phone for 2 weeks and let it go to voice mail. Messages are not returned from them and when I call FA I am on hold for up to 90 minutes and am often cut off. FA fails to return calls. There seems to be an attempt to wear the customer down.

First American Home Warranty is the WORST COMPANY I’ve EVER had to deal with. They do nothing but give you the run around, they tell you incorrect information and they are in no rush to actually make sure that their customers are taken care of. They have awful customer service and they don’t communicate with each other either. They are beyond awful and will only cause you extreme frustration and stress. As it stands, our A/C unit needs a major repair and it’s been 7 days since the contractor that was sent to our home and nothing has been done!

Filed a claim on my heat pump and because they were unable to locate a technician within their network for my location (contractors don’t want to work for them) they authorized me to get my own. The technician confirms compressor failure and because of the R-22 refrigerant (now phased out with new laws) among other reasons recommends new heat pump and air handler (compatible pairs have to be installed together). Estimate for all parts and labor comes to $4800 for top of the line Amana unit - which is very reasonable considering national average for this job is easily over $6k.

For the love of all that's holy - do not do business with First American Home Warranty. I have been waiting OVER 6 WEEKS for them to get me a new dryer, and they are now telling me that I just have to wait another indefinite time period. They won't let me talk to a supervisor, they just tell me that there is nothing a supervisor can do, because this is the process. Then when I insist on speaking to a supervisor, they just put me on hold forever then disconnect me. We have had them for over 7 years and it's always a fight. If I took 6 weeks to pay my monthly fee, they would cancel me. I wish I could give them zero stars.

First American Home Warranty provided the absolute worst customer service of any business I have ever worked with. Their contractors are non-responsive and provide sub-par work instead of correcting an issue and then proceed to literally ignore requests for return. I spoke with three levels of customer service, the last being a manager, who was by far the most unhelpful and downright rude before she intentionally hung up on me because I asked to speak to her supervisor. This is not how you conduct business in a customer service-based industry.

Called in regards to my central AC not cooling. Filed a claim and they had some nobody company come out and they just replaced my 25 amp fuse with a 30 amp fuse which could have caught fire and burnt my house down. The unit stopped working 3 days after the original call so I called and reopened the claim and was informed we would be contacted. Three days later still nothing. Called them back and they said the claim was closed by them. WTF? Opened claim again, have heard nothing for three days and they just keep pushing us off, you can barely hear them on the phone and they consistently hang up on you. This company should be out of business for their terrible service which they sell and charge you for. Highly recommend looking elsewhere if you would like to get what you pay for.

$75.00 per call and most time you will get denied. Just go Yelp or local reviews of this company and read. You have read other people crazy experiences with 3rd party contractors they use. I just saved your home and a lot money for you!!

I have had so many problems with this company. It took multiple contractors calling them to tell them we needed to replace the air conditioner before we got a functioning one. Nine months! In Florida! They just kept sending out contractors and we had to keep paying the co-payment. We called for our freezer to be fixed 3 weeks ago. Someone came out April 14th and told us he had to order parts and it would be 3 - 5 days. After numerous calls to FAHW, I finally got him back here today, 4/30. We'll see if it works. They ignore my calls, brush me off saying "It took 5 days to approve". How is that an excuse for not fixing my freezer? Why did it take so long? Definitely not renewing.

After starting a claim on March 12, 2020 regarding my AC unit Epic mechanical was sent out by FAH. He has been out to my home 7 times unable to resolve the issue. FAH agent called and said it was 1200 in unmodified charges. I requested a second opinion. The 2nd company stated I DID NOT need what the company suggested a new AC unit. The first company replaced items incorrectly on my unit and even put a smaller fan motor and tried that could not push the unit. I had to pay another company to FIX my AC in my home on 04/23/2020.

I never write reviews for company, but dealing with FAHW is HORRENDOUS. I had a leak in my garage, so I contacted them to send out a contractor for review. I get a guy from DRAINCO, to come take a look at it. He looked around and said, "This is a roof leak, it's not covered under your home warranty." Keep in mind, he only look at the exterior of the leak, just because it's leaking from the ceiling, very small droplets. Since it's not covered, I went to find a contractor to come take a look at it. The next day, it gets worse from a few droplets area to multiples at least 2-3x the previous night. I had a contractor to come out and he looked at the amount of water, right away told me this can't be a roof leak. His explanation was because I told him the garage has been leaking since Friday and it is Sunday, the amount of water can't be from a roof leak even if the previous days did rain.

We scheduled a plumber visit for a leaked toilet. The technician failed to arrive, and when they contacted us to it was hours later when we were not home, and told us to call FirstAm to reschedule. We of course didn't want to given the poor experience. FirstAm insisted that we pay $75 for the visit that has never happened. I spent hours on the phone trying to resolve this. Their phone customer support are reading from scripted answers and do whatever they can not to resolve the issue nor to transfer to a supervisor. All in all, by far the worst experience I had with a company. If you're considering taking a home insurance policy with them - do not. If you're an owner with an existing home insurance policy, avoid using them as you'll be wasting your money and time. Shocking. I would have given 0 stars if given the option.

This company and its procedures are downright AWFUL. I've received services from both American Home Shield, on a previous home, and now First American Home Warranty on a current home purchase. This is the company the seller utilized and I cannot say enough of how bad of experiences we continually have with this company. If you search Google, Facebook and other common referral sources, you will find the company does not seem to allow reviews...and there is a reason why.

Dishwasher. I filed the claim in February, and they finally made a decision after having 5 repair people come out or call to replace it 4/23. I'm happy they're replacing it, however, instead of basically rebuilding the old one, just to have it still fail, was a waste of money. I felt after the second person came out and replaced part, it should have then been replaced. I'm sure on small ticket items like dishwashers, garbage disposals, etc. They should be replace before investing so much time and money.

We discovered a major leak in our home on Christmas Day. Homeowner's insurance would cover the damage caused by the leak, but not the pipe itself. Dealing with the crisis in our home, we worked with our homeowner's insurance, contractors, and plumbers and did our best to get the situation remedied. After the work had begun, we realized that the broken pipes should have been covered by our home warranty. We gave them a call and they refused to let us use our own plumber who have been working with us since the crisis erupted. They insisted on sending their own people. Because the work was already underway, the tech who came out based his report off of the removed, damaged pipes that he saw and what our plumber had diagnosed.

I requested service to repair my microwave. I informed both the First American agent and the GE agent that my GE space saver microwave stopped heating food and I thought the magnetron was bad. Technical came today, examined microwave and said the magnetron was bad and he did not have the required part. Ordering part will take a week. Repairman should not have been sent without part.

No hot water. Plumber came out on Easter Sunday to fix our hot water heater. We were really happy with his response and professionalism! He gave us a follow up call to make sure everything was working correctly.

I have had them for almost a year now. The annual plan came with our home purchase and I've contacted them 3 times and none of those service calls they have been able to fix anything. The quality of their coverage is crap and I will never recommend them or their contractors for anything. All they did was cost me money with the $75 service calls. They could not service the dishwasher that came with the house because it was not maintained. What's the point of having service and paying for it if your not going to fix anything.

Ice maker in fridge. AT Appliance called immediately and sent tech next day. Ivan was courteous and knew exactly what was wrong. Ordered part and returned to replace it and all is working well. Have always had a good experience using First American Home Warranty services.

I've been very pleased with First American Home Warranty. Placing a service order with them has been very easy online and they are extremely prompt at scheduling service. All of their contractors have been excellent at repairs and very timely. I've had to use the warranty twice with my current home purchase and both times I've gotten great service.

Washing machine. From the time I called to the end I am very please with it all. The gentleman who came were very thorough and professional. They also came back to take care of what I needed quickly. Would highly recommend them to anyone I know that needs a warranty and this service.

I am very displeased with the service I have received from First American Home Warranty, as well as, Astro Appliance repair. I would like a senior executive to call me regarding this matter. I would like to resolve this issue before I move forward to future action.

Spoke with a rep about the best way to renew my policy. She was professional and courteous. The one issue with my sink this past year was a nightmare. I was told by a call center staff to wash dishes in another sink until parts could be secured. The part was not like the one previous but I have to settle. Who can be without a kitchen sink for over a month? However I had another contact that was excellent.

Built in microwave died. Initially installed in 1984, Williams Dependable Appliance was prompt with assessment. When microwave was delivered, installation was fast. The delivery service was okay, however they damaged screen upon exit. Eventually reimbursed me for damages. Overall experience was positive. Recommend highly!

I’m very happy with First American. If I could afford to renew my contract, I would! Every experience has been great. I haven’t had a bad experience with any of the contractors. They’ve all been professional. Thank you First American!

There was a leak in the door seal that was causing the freezer to go into defrost & the drain opening was frozen over. AVA Appliance sent a tech who was able to adjust the freezer door seal to correct the problem, then he opened the drain & the freezer is working fine again.

I have been a customer of First American Home Warranty for six years. I have had multiple claims during that time: some large and expensive, some smaller in scope. In each and every instance First American Home Warranty has provided superb service, satisfactorily resolved the repair issue and have responded in a timely manner. If I had not had First American coverage I would have been faced with thousands of dollars in repair/replacement expenses. Having the coverage has more than paid for itself. This value is my motivation for consistently renewing my policy.

I filed my claim online due to your lack of agent coverage right now. Specifically stated the main water shut off valve for my house was leaking. Provider arrived and said it was not covered as it on the outside of the house. The shut off valve is ALWAYS on the outside of a house, per code. If it was not covered, no one should have been sent out. Please refund my $75 deductible.

I am happy that First American Home Warranty contracted to have my Dishwasher repaired. The only problem I had was it took nearly two weeks to evaluate my repair request, contract a Contractor, evaluate the Contractor's recommendation for repair or replace, then for First American Home Warranty to order the part. I felt since I only had two claims in the three years I've had the Home Warranty, both were for a built-in microwave repair, that First American Home Warranty could have arranged for my Dishwasher to be replaced quicker than two weeks.

Though it turns out my issue was not covered, you got me to a plumber quickly and they came out timely. Knowledgeable plumbing serviceman but maybe a bit high priced if item isn’t covered. They came with masks and gloves.

Your vendor, Top Notch Plumbing, broke a clip on our reverse osmosis cord. You said you would cover fixing it but then you reneged. You then put it back on Top Notch but they refused to fix. I would like the name of their insurance carrier so I can go directly to them to have this fixed. Your company basically lied to me & I’m not happy.

I came home after few weeks of work out of state to find out that my water heater was broken. I called First American and received fast appointment set up with local business to assess and repair my water heater. Local company was very good at communicating the appointment, arrival and problem and time it will take to repair. I am very pleased with having First American home warranty.

They have always done what they can to take care of any problems! I don’t worry about any covered item breaking down. Thanks for all your help! I trust this company above all the other warranty companies. I have never had any issues and I have three different homes that are covered.

Replaced gas valve. Took several days to get here but great service after they arrived. Have had your warranty service 4/5 years very pleased. Have recommended your company to several of my friends and they are pleased. My only complaint your telephone and web site sucks.