First American Home Warranty Reviews

Good service, inspection said a portion of the roof need to be removed. I declined the repair and opted to cash out and repaired the fan myself. The check for the repair was received within a week and was fair.

OK providing basic repairs. Otherwise, seems to try to find reasons not to provide more. FAHW has problems with its website. With an active account not due for renewal for a couple months, I've been unable to order service online for months, and they can't seem to fix it. In the case of a double payment, the contractor did not have record of payment to FAHW, so a second payment was made at repair site. It took weeks to get one refunded.

Paying for a service but can't get service. I call and get transferred around the whole company or put on hold with no one picking up. I have file to claims one 3 weeks ago with no follow up and back in March. I'm tried of calling and getting nothing. The worst service I ever paid for. I do not recommend this service for anyone.

AC garage and refrigerator repairs. I placed my order on the cusp of a weekend... but everything was handled by Thursday of the following week. The customer service was good and the technicians were very informative. I just wish turnaround time could be upped to one day service. But that's probably an impossibility. But with AC it can be critical since domestic comfort is critical.

The product has been good except for the last year, First American is allowing contractors to set four hour windows during the day when I require early morning or later than 3:30. Now, the management team does not help. They used to reschedule. The entire team is argumentative - but professional. Although I stated that the contract will NEVER be at my home again, they have the audacity to still contact the contractor and attempt to persuade me to stay with the contractor under the contractor's schedule. They are wasting my time! Then managers who are supposed to call me back, do not. Each time, I have to call back and waste time on hold, just to get the same results. I will not be renewing, and I was a long time customer. Also, I will check to see if they are being honest enough to still show this poor review.

Trying to get our A/C fixed had been an absolute nightmare. FAHW is a joke of a company that has no intention of honoring a plan I purchased. My family has been displaced now for 6 days with an eleven-day old newborn baby, and there is no end in sight to this getting resolved. It is summertime in Texas and their only solution was to offer us $50 to purchase fans. Ridiculous!! My newborn will literally die if she gets too hot, and they will not send someone out to fix our A/C. Mind you, they say they will but then no one comes. Their excuse is that they cannot find anyone to come to our area.

Sam's Garage Door came out, checked my garage door opener and determined it needed to be replaced and replaced it with new one. The new opener is quiet and works great, I would recommend Sam's Garage Door to my best friend..

Just horrible! The sign up process was great. However, I had to file my first claim 2 months after signing up. My renters had a water issue. Of course, an offshore call center in the Philippines handles the claim. The contractor for the claim never contacted me. I attempted to contact and all I got was voicemail. I emailed the contractor as I reside outside the USA. Then I never heard back about an appointment so I contacted First American. First American had to call to get an appointment time. Guess what, the contractor never showed for the appointment. First American did refund the copayment for the claim. However, I was told that I would get a call back within an hour to advise if a different contractor would be dispatched to fix the water leak. Of course no call back.

AC went out. It’s 97 degrees & I have health issues. I was told it would take 48 hours for a contractor to contact me. I can’t believe a company could put people's lives at stake like this. A medical emergency that takes 2 days for response is unacceptable.

We have been First American customers for nine years and we have experienced some problems in the past but nothing like we are experiencing now. We live in Texas and our air conditioning system failed in May and was reported to First American immediately. They assigned Master Tech Heating and Air to repair our system and we had to wait five days in mid-nineties degree weather for them to show up. They told us our system components which had worked well for over nine years was mid-matched and had to be replaced.

It is over 90 degrees here in GA, I am going through treatment for breast cancer and I have been without AC for going on 3 weeks! Water is also leaking all over my attic. They first sent a shady contractor who simply added freon and said it would be fixed. It lasted 2 days before breaking again. Then I had to wait another week for a different contractor. This contractor showed up without calling even though we were promised a 30 min window. My elderly Mom was home alone.

Experienced a burst line under our kitchen sink which caused quite a bit of damage to the kitchen area. My wife called to alert FAHW and you all stated that since no plumbing service was available, we should find our own and would be reimbursed. She contacted Michael & Sons Plumbing and they came to remedy the situation. We were then told to submit the receipt paperwork online to be reimbursed - which we did.

I called First American Home Warranty to service my central unit 5/15/19. An HVAC contractor came out the very next day and resolved the problem. I have had several service request this year and I am completely satisfied with First American Home Warranty. Their representatives are friendly, knowledgeable and will call back to check if request was complete. If unable to reach customer after several phone attempts, they will send a letter. Now that's customer service!

The company that came out to my home was very professional, they're knowledgeable and finish the work within hours. They made sure they treated my home with respect and professionalism. The technician determines the issue with them a few minutes of investigation and repaired it quickly.

Excellent customer service, very professional and knowledgeable. I strongly recommend First American to my friends and neighbors. They are the consummate professionals, very attentive and proactive approach to ensuring issues are resolved. My wife and I and extremely pleased that we selected First American as our home warranty company.

Purchased a home with FAHW included in the sale.. Found that the Kohler Whirlpool tub was not working. Took a day off from work for the service person to come. Service person (McAtee) could not address the problem as he said he needed to go to Home Depot and purchase a part. Two weeks later I called the plumber and asked if part was purchased and when would they be visiting to fix the tub. Service person arrived and I took a second day off from work. I was told he could not finish fixing the tub because on this visit he accessed the problem was with the "jets" and this was not covered under warranty. Neither FAHW or the service person could explain what they meant by the "Jets". We have requested on several occasions for the plumbing company and or FAWH to send to us a written explanation of maintenance.

From filing the request online for service to our pool pump to the replacement of the parts, everything was as good as it gets. Communication with First American Warranty was great. The service provider contacted me with updates and scheduling. Service was quick and efficient. The technician was pleasant and confident. So basically, we had no worries with the whole situation, and it has been the same great experience with previous service requests.

I need to have someone to come and look at my guest bathroom vanity faucet. It started to leak. So I called and a Plumber came out and look at the faucet. After Observation he determined that it need a replacement and the next day he came back with a replacement faucet. He did a wonderful job. I am so pleased to be a Customer of First American Home Warranty.

Washer was replaced and was taken care of in a timely fashion. Service was good and delivery was precise. Very friendly delivery gentlemen. Old washer removed and we were given ample notice when delivering. All service reps were very polite and verified they answered all my questions. New washer is working well and I feel service was met. I would definitely recommend to a friend. Only recommendation is that replacement of washer should have taken less time. It took at least one month for the new washer to arrive.

First reported dishwasher did not drain in March. Since that time they have sent out 4 separate technicians from 3 different companies who have all seen the problem, tried all kinds of different things and still it doesn't drain. I have asked for a replacement and keep getting told it's up to the contractor. Still, 3 months with no dishwasher. I have tried to use their on lone system. They do not keep status up to date and take forever to answer emails if they answer at all. My contract is up in September. I am changing companies to American Home Shield at that time. Same coverage, 50%of the cost. Linda

DO NOT buy into the hype of First American! I have had a home warranty with First American for four years, and will not be renewing. It IS a scam. I purchased the home warranty for my rental home as an insurance policy to the catastrophic failures that the show in their commercial, specifically HVAC. I purchased the upgraded plan to cover that specific issue.

We've used First American Home Warranty once and when I submitted the claim over the phone, the representatives were great in terms of the expedience. They were very helpful too. The technician came out in a couple of days and explained the issue and the resolution very well. His quality of work was also good.

I have been a customer since late 2014 and have rarely made claims with First American. I am not one to abuse services, but recently have experienced issue with my pool equipment. I live in a 30-yr-old home and most of my equipment is older, yet I pay to have them covered and expect when something goes faulty that my provider will live up to their word in providing a "pre-screened" contractor. We not in this instance! The contractor was sent out to service my claim back in April, called Visco Home Services out of Houston. On-site he told us the problem, what needed to be done, that it was an "easy" fix, yet never returned. Come May, I have a serious problem where water is shooting explosively from the sand filter. I call FA back and they tell me I need to submit a new claim.

My first claim with them after one year. Washer; they told me Sears would be out the next day; 4hr. wait no show; called back, long holds, same outcome. Called back, long hold, cut off, hung up on and then was told it was not their fault, all Sears appt's. were not going through. Completely unapologetic! Sears finally came and said my washer was un-repairable. I was given a cash out offer which is supposed to replace my top of the line Samsung, with $425!! Are you kidding? and that is supposed to include haul away and delivery? Sent an email saying I felt offer was unfair and maybe a mistake. Waited 24 hours to be told that was correct and all they offer. I had claim with American Home Shield that ended in a cash offer which may have been on the lower end, but not insult! The only reason I even switched companies is because FAHW sold me on their additional coverage. Not worth it if they handle things this way! Very unhappy!! And my FIRST claim!!

On our real estate agent's recommendation, we had First American when we purchased our home and it was paid for by the seller. We had two claims filed so far, wherein the first one, the contractor never showed up. They said their truck was messed up, which I understood. I thought First American would replace them but they said they don’t normally replace the contractor. So, we were out waiting for someone to come and it was frustrating. It took us about two weeks to get somebody here but they did a great job once they got here.

First American is the worst home warranty company I have ever dealt with. Sears is their contractor to fix parts and Sears is worse than First American. My oven broke the first week of May (2019). I was under warranty and paid to have a technician come fix our oven. My first schedule appt with technician was May 15th. It was rescheduled for May 16th (by technician - not me). The technician came out the first time and diagnosed the problem and said he needed to order a part. The same technician came out again to fix my oven on May 28th. He showed up and said it was the wrong part so he had to order the correct one and come back out again for a THIRD TIME. Since then, we have been rescheduled on 3 TIMES.

I’ve been satisfied overall with First American. I’ve submitted claims with them both ways, on the phone and online. I didn't really like doing it on the phone because when I'd call, I’d be put on hold forever. And when I would try to get a live person on, it just took forever. So, that was not good. Doing it online was better. We also had one issue where I was told one thing by one person and when I called back, they said that was not the case. So, there was a time when I was really irritated because it seemed like the different representatives were telling me different things until I finally got to the bottom of it. But it took several calls.

4 months after trying to get my washing machine fixed, it is still not working. I have dealt with 25 people at First American and every single one of them is incompetent. Most can barely understand or speak English. None have followed through to get to a solution. I have been promised a replacement machine after numerous unsuccessful fix attempts, but even this they are useless at delivering on.

We've been with First American for nine years now. It was provided when we bought the house and we just stayed with it. We submit claims by phone and most of my interactions with their representatives have been okay. I only had a couple of problems throughout the years. The last one got resolved but I had to go through hoops to get it because they had canceled my service. It was a big mess but it’s fine now. Plus the technicians that come out are good.

I have been very satisfied with First American Home Warranty. Not only are they very responsive to my service requests, they follow up to ensure the appointment has been scheduled and if I am satisfied with the selected vendor. Will definitely be renewing. Worth every penny...

The work was fantastic. The process was great and quick. I would recommend this warranty company to anyone. They are friendly and treat like a million dollar. Because of First Warranty I had on less thing to worry about thank God.

The general trend of the company is that they delay the whole process, so you get frustrated and pay yourself. They have increased service fee from 60 dollars to 95, so now you don't call them anymore. The service request companies they work with, don't prioritize your requests. The time and effort it takes to coordinate and get the service provider at home is not worth it. They don't replace bad products anymore and keeps patching the solution, they push back on replacement to the max. So ultimately you keep paying 95 bucks yourself for an old machine.

My clothing dryer basically burn in from the inside and I just made call pay a copay and First American Home Warranty took over, my dryer was fully repaired like new, the technician did extra things to the dryer, now it sounds like new, we are happy.

Absolutely HORRIBLE customer service. I have been with this company for years, and EVERY SINGLE contractor they have ever sent to my house has terrible reviews across ALL review sites. This company will only pay for the cheapest solution to "fix" your issue, so if it's something small, it's probably not a big deal. But if it's something big, like replacing an AC unit - they will do everything in their power to NOT spend money. The last straw for me was this week. My AC unit went out late Thursday night. I live in Arizona where it gets 110 degrees and have a family member with special medical needs. The earliest they could get to me was TUESDAY!!

I’ve called on First American Home Warranty several times since I signed up with them after purchasing my home. Service requests are easy to do online. The responses very fast. The service techs that are sent have been spot-on. I’m very pleased with everything.

First American has been extremely responsive to all of my requests. The Company sent to handle my electrical issues, Electrical Contractors, LLC, were great. Electrical Contractors, LLC was professional, polite, extremely patient and explained what they were doing each step of the way. I have no problem recommending Electrical Contractors, LLC or First American.

I didn't get good service today from FAHW to the garage door service guy. They were all about the money and he was throwing unnecessary things in the estimate just to make a big sell. Very unsatisfied customer.

Washer broken and replaced. I would definitely recommend the home warranty. The assistance that was provided was valuable and helped me with a contractor (Sears) who was not reliable initially. The representatives heard my concerns and acted on them, which led to a final resolution of the issue.

The representative from First American was very kind and understanding of my situation. He told me when I would be hearing from a plumber and if I had any problems to call. The plumber called when expected and was very prompt in coming to my house, assessing the situation, purchasing the needed supplies, and returning to complete the job.

Good job in all ways. I am glad I have a Home Warranty with this company (First American Home Warranty). The support and service by their local representative make them truly stand out. I am very pleased with the results of the work done.

Garage door pro was in constant communication with me from the moment my service request was referred to them. Technician contacted me via text that he was 30 min out. Sure enough he arrived right on the scheduled time. He made a quick diagnosis and 30 minutes later the door was repaired and has worked perfectly since.!

Garage door spring replacement. On Track Overhead Doors did an outstanding job. From customer care contact to the job performance. I would recommend them to family, friends and neighbors. The contractor that came to my home was very professional. From him coming up to the door and announcing himself as a contractor for the company. He finished with the job in less than 20 mins. It took him longer to contact the warranty company for the authority to perform the job.

Nearly a month and two separate contractors that don't respond and AC unit is not fixed. Evaporator coil needs replaced but will not pay for duct connection modifications even though it is clearly stated in the contact this is covered. I was told since they are only replacing the coil and not the whole system that they are not responsible for this portion of the contract. Terrible it has taken this long. No fix and I am paying over $600 out of pocket for repair. Buyer beware of this company's underhanded tactics.

This is by far the worst company I have ever dealt with who don’t value their customers. My air conditioning unit stopped cooling about 2 weeks ago. I called the warranty company and was assigned Total Air Care to fix the problem. When contacted I was told that it would take a week before anyone can come out to fix the problem by their very rude representative. After weighing my options I decided to bid my time and wait the week in a house that was 90+ degrees, even in the evenings. They came out and supposedly FIX the problem in 15 minutes but 8 hours later my air conditioning unit stopped cooling AGAIN.

I finally am done with this company. I have cancelled my plan with them. Yesterday I get a letter from a collection company addressed to myself & my husband stating that we are in collections for a service call that was suppose to be waived by your company 6 months ago. Thanks a lot. Now we both have a ding on our credit report for something that is your company's fault. I would never use your company ever again, even if it was free.

Made a claim about our heater needing to be fixed, took about a month to get the heater fixed, the company we were forced to use was horrible. Then when summer rolled around the a/c didn’t work which was strange since the whole HVAC unit was supposedly replaced. Called the warranty company and the hvac company neither were willing to help since we let the home warranty expire, but why would we renew when we had a rough experience and then the services provided while we were paying were so unreliable. We working with other a/c companies. They all said if it was them they would have come back to fix the problem since it had only been a few months since the unit was replaced, would not recommend this home warranty to anyone.

I have a Home Warranty plan with First American Home Warranty which I purchased at the closing of my home 3 years ago. They were highly recommended. My heat pump “cooling side” the first year broke down during the summer. It took 4 weeks of sitting in the heat before they repaired it. The next summer it broke down again! Once again with many excuses we sat another 4 weeks without air conditioning. Again this summer it’s happened again! It’s been 4 weeks since it’s broke down. The HVAC company they contracted called me after 2 weeks upset with the warranty company the way they do business and quit contracting with them.

I would just like to thank American First Home Warranty for helping me out of multiple issues with my first home. American First Home Warranty helped replace my hot water heater and also changed my A/C compressor. If it was not for AFHW, I would have had to spend thousands of dollars that I did not have. I will say that planning, scheduling, communication, & and paper trail (receipts, statement of work performed, etc.) left a lot to be desired, but in the end the work was done and my home was returned to normal. I cannot overstate how much money this company saved me. Thank you!

Fastest service, better that I ever expected!! I couldn't ask for a better experience. The contractor was awesome and prompt to every appointment, and they were very kind and friendly as well. Considering this was my first call and they replaced the unit I am very pleased!

Was extremely professional. Would use him for other plumbing jobs. One of the best we have dealt with. He was on time and completed the job quickly. Again best plumber we have ever had and will use his services again.

It’s my pleasure to thank First American Home Warranty with all their help and for always answering our questions and explaining all the details on receiving their services. Once again thank you so much. I would totally recommend them to anyone looking for home's Insurance.

We bought a house new and the warranty that came on everything was starting to expire. A friend told us about First American and it seemed like a good idea. That friend was really a big fan. Also, it was easy to not have to do work to look it up. I just didn't wanna take the time to do that. Filing a claim with First American was pretty straightforward. Customer service was good too. When I had a claim, they sent automated emails stating that if I had not heard from my person or if the work was not completed, I should let them know. The work was not completed because a part was ordered. I was waiting but I knew what was going down. Even so, I got a call right away and the rep was all over it saying he'd make sure everything was happening. I told him there was no need for that. The technician who came did a good job. Changes were made and it was very quick, so it was all good. Overall, it was surprisingly super easy.

I'm not all that happy about the cost of having this insurance. So you pay all year long and may not have made any claims for a long time. Then you file a claim and despite the fact that you pay monthly payments, you still have to dish out $75.00 more dollars. I'm on a fixed income and have a hard time coming up with the monthly payments. So having to pay additional is harder. Also, I would like the choice of selecting who repairs my stuff. I don't always like the people you've sent to do the job. I know that I could have done better. And some of them know it's a patch job and that's about it. I've paid into this insurance since 2004 and it has come in handy a few times, but I think you could do better with price and with allowing customers to do their own selection of repair people.

I haven’t made a claim in a while. Most of the times that I do make a claim everything has work out great. Thank you for your business. You’re always friendly, professional and dependable. I refer you to my friends and family.

When looking for a home warranty one of my main concerns was main water breaks and electrical problems. This being a older home built in 1940. The rep assured me that I would be covered. I am a senior on fixed income so you must understand my concern. So I have a main water line break from between the meter and the house. When I called in the rep then informed me that it doesn't cover anything outside the house. She didnt have no remorse to my problem. No one there seem to care about my situation. If I had have know this I Would have shop around. I could have taken several options to cover main water breaks, but I thought I was covered and here I am no water for a couple weeks and not sure when I can afford to have it fixed. Feeling ripped off, cheated and deceived. No I will never recommend this company.

Fast and reliable following services for broken motor. It was touches when l talked with customer service operator. She was really nice and fast job done ever I saw in town. I forgot her name due my trip to abroad unfortunately. But I could say she was best in your company. Thanks again.

I’m so happy that I chose this warranty company. This first year of owning my own home, I had several unexpected things go wrong. Everything except my washing machine went flawless! I had a problem with the original service company that came out. I called First American to let them know that I didn’t want that company back out. They immediately sent a different company out and the problem was resolved. I totally recommend First America Home Warranty!

They contacted me right away when they asked me to call the people that were coming in and did all the job. After that they come in and they inspect everything and they give me the check so I can pay the other company.

Outstanding customer service. Although initially my request was rejected by the first vendor, my service representative requested a second opinion. The second vendor fixed the problem. The work was done quickly and professionally. I will gladly continue to renew my First American Home Warranty for both properties that I have.

When I bought my house, it already had First American and I kept it. Their overall claims process has been easy. I’ve really liked that experience. The claims representatives check back, so I like that aspect. They’re always professional, too. I haven’t had any issues with the technicians that they've sent except the only problem I had was when I had to get my microwave fixed. I felt like because it was over Christmas holiday, it dragged out forever. They ended up bringing somebody else out here, which I was so glad because the guy from the other company came but he didn’t do anything. That was what was disappointing. But the second guys that were sent were really good. They came, they followed up, and they touched base. I like First American. I have recommended them to other people.

Refrigerator not cooling. Easy to file a claim, prompt response to work needed. Referred to relative. Quality work done to repair. Promised time completed. Professional local company to come to diagnose and fix the issues. Will continue to renew the contract as long as needs are being met.

Joined in February, effective in March. First/only claim Thursday, May 30, washing machine door hinge just broke on my front loader, making the washing machine inoperable. I told First American the problem from the beginning, broken hinge. Tech came 2 days later on a Saturday. Tuesday, no word from anyone, called Service provider. Their managers were "working on it." Wednesday called First American. No report from service provider yet, they placed me on hold, found out report was forthcoming, I should check back in 2 hours. When I did, claim was denied. Why? Hinge was broken, according to them, NOT typical wear and tear. I must have abused my almost 9 year old washer.

This warranty does not value their customers at all and they are liars. Our dishwasher has been broken for 3 months now and they refuse to do the cost comparison to get us a new one. Mind you, the dishwasher is over 20 years old and they have had someone come out to look at it and tell us we need to get a new one SIX DIFFERENT TIMES NOW. The dishwasher breaks, we file a claim through the warranty company, they send someone out who tells us it is old and the parts to fix it are no longer available, and then the warranty company tells us that's not what they actually said and then just send someone back out to tell us that we definitely need a new one, and it is a never-ending, frustrating cycle.

Never ever had such bad service. Had an air conditioning claim going on for 14 days already. Followed every instruction and still not resolved. This is the worst company ever. They put their claims in wrong to not 1 but 2 different contractors, then tell me to go outside of network, now will not pay. What the heck.

After initially contacting FAHW I was optimistic that they were going to help us quickly and efficiently. However, after being without a/c for more than a week with newborn baby I am no longer optimistic. We were told that the parts were being ordered and after calling for a status update, we are now told it will now be another week to even get the parts in. This does not include the time to get back on the schedule for servicing. In 90+ heat in Georgia this should have been an easy and quick fix. I am not pleased with the efficiency or customer service of FAHW and will not recommend to others.

I’ve been with First American for 16 years and they’ve always been very reliable. I usually submit claims online first. Then, if I don’t get a response right away, I would call. The technicians would normally come out within a day or two. Most of them were good and I had a couple of instances that weren't, but it was just the specific technician that came out. Usually, everything works well after the work has been completed.

First American Home Warranty is the worst warranty company I have ever dealt with. They had the audacity to send an unlicensed contractor to my home without my consent after I had filed a complaint and found the contractor extremely rude and I knowledgeable. The unlicensed contractor gave a fake report about my issue to the warranty company and they denied my claim. Furthermore every service rep I talked to was rude, hung up on me and argued with me.

Updated on 06/24/2019: I had an unfortunate experience with First American Home Warranty. I filed a complaint with the BBB- due to unethical business practices. I did receive a response back from First American Home Warranty; and they stated the job had been completed. It was completed due to me paying full price by another air conditioner company. I have an elderly parent I care for, and the unit did not work for two weeks. I reside in Florida, and during the summer months you have to have air conditioning. Please do your research and due diligence on Home Warranty Companies. I do not want anyone to suffer the way I did by First American Home Warranty.

My wife and I used First American Home Warranty for one of our rental properties. The service was horrible. It sometimes took months and several calls to get them to do what we were paying them to do. Since they actually had to do something, we weren’t worth their trouble. They let our policy lapse without notifying us, and then said that they would not renew our policy or let us start a new one. There was confidently no official reason given for their decision, but we understand it for what it is. I would not recommend this company to anyone.

I have a home warranty with FAHW and am not satisfied. My air conditioner would not cool. I called the company, I believe on May 20. They assigned Holy Spirit Heating and Air conditioning Company to check my unit. He came out on May 21, 2019 and determined that the coil was leaking. He never put any Freon in the unit because it "costs too much and it will leak out." My air conditioner is almost 20 years old. They have decided to repair the unit based on the technician's report. When I questioned the logic in doing that the young lady I talked with said they do what's in the best interest of the company. Also, when the owner of Holy Spirit wrote the invoice and report to FAHW he wrote the repair as a modification so that the company would not pay for that portion of the repair.

Choose another company to insure your appliances with as this guys just waste your time and money!! I have a fridge that has leaked 4 times and each time they tell me that I need to pay $75 only for it to break again. Then they have this policy that states that anything past 30 days will need another service fee, and of course they make sure the fridge is working for 30 days only for it to break again after. I have called them multiple times and spoke with quite a few people and it always ends the same. I speak with someone to explain my situation telling them it's a constant ongoing problem that hasn't been permanently fixed to which they reply that it's been past 30 days (it has been like 45 days at the time of the call).

I called in a claim with First American Home Warranty when we stopped getting hot water out of our tankless water heater. I let them know we were getting power to our hot water heater but no power to the control panel and we had no way to get hot water. 2 day later we have finally gotten the contractor. They sent (a plumber) but we don't need a plumber since it's an electrical issue (I assumed the representative on the phone would have sent me the correct type of contractor). So now we have to wait for the plumber to submit his report to them before they'll send out an electrician so it will probably be a couple more days of no hot water before we see someone, and if they need to order parts even longer until we have hot water again.

We called First American about our refrigerator which was not working, they send someone out. Said it was fixed, but the next day it broke down again, same problem. It's been over a year and they have sent out "experts" but we are still dealing with the same problem. It has been four or five different repair companies to work on the same issue but still not fixed. They have spent a lot of money ordering parts and paying for the cost of repairmen which has probably cost more than the refrigerator cost. But they will not replace it. Just keep sending out more so called experts who cannot repair the same problem.

First American Home Warranty came with our home purchase and submitting a claim has been very easy. I call or I just go online and navigating the website is pretty easy. Then, it’s normally within 24 hours that they would get me someone. Also, the contractors are always very respectful and we haven’t had a bad one. We've had First American for over a year and our experience so far has been very good.

I bought my dream house in 2017 and selected FAHW to ensure when the original AC unit breaks, it will get replaced. We hired our own AC contractor that confirmed the only option when the system breaks would be to replace it, since the system is no longer in production and no longer in code. We have paid for 3 years, each year checking with FAHW that the AC unit and system is covered. NOW it has broken and we have been in dispute with them for over a week about what 'actually' is the problem. I've been on hold for hours and talked with over 11 people and their supervisors, all the while temperature in my home is climbing near 80 degrees. I regret ever agreeing to this warranty and feel like my family is in danger because this company simply doesn't follow through with what they 'guarantee'.

At the end of summer of 2018 I had a repair done by First American on my air-conditioning system. When I attempted to use the system this year 2019 the repair pieces and work according to the service tech caught on fire and had it not been for a electrical breaker would’ve been extremely damaging to my house. It is now been 11 days since I first reported this to First American and now they are on their second technician and company and even though we’ve had 95 degree temperatures everyday I am still without air-conditioning.

(I GAVE THEM ONE STAR BECAUSE, I CANNOT GIVE NO STARS,) We purchased a home about 12 weeks ago. We've had a few minor issues that we've called them about - microwave (door latch broke), water heater (wasn't heating, minor fix and all is well). We recently called them for our AC. It's 16 years old and stopped cooling. We were told it has a leak and there's algae in it (per the plumber's pictures). Their solution was to order a new coil and leave it at that. Problem with that, THEY NEVER CALLED TO TELL US THE PARTS WERE IN, nor did the AC company contact us.

The people that sold me the house, which I have for 3 years now, paid for the first year and I’ve used First American every year after that. When I first moved here everything was new and under warranty. But whatever wasn’t under warranty like the water heater, First American covered all those so that’s the reason I acquired it. Submitting the claim is very easy. I call them and they tell me who is gonna be coming. I contact them, set up an appointment, and they come out. The quality of their work is very good.

Made service request for a swamp cooler not working. Problem fixed in the seventh week. Each week a different excuse (part back ordered, no part not available, going to replace, no found part, part shipped to wrong address).

This is the first time I've had to call for a service call and I wasn’t totally satisfied in the beginning because I felt like there was a breakdown in communication with the company. They had sent me an email telling me to agree to getting the washing machine from Sears. But Sears didn’t have the washing machine and they didn’t get back in touch with the company to let the company know that. I had been sitting around for two weeks waiting, not knowing what was going on.

A one-year contract with First American came with the purchase of our new home, which was utilized three weeks after we moved when our fridge compressor failed. The compressor obviously failed due to overheating from dust and debris clogging the vent around the backside of the fridge, but First American claims lightning caused the damage. I spoke with the technicians during the inspection of the fridge and they could not say for sure what caused it; however, there were no storms in our area during the time of the failure, so lightning was an impossible reason. First American refused to provide the technician’s report saying that it is an internal document… About an inspection on my property.

First American Home Warranty has refused to replace a Rheem tankless water heater in my house because it is under warranty. However, the warranty can't be accessed because the water heater was purchased 11 years ago by a previous owner that I do not know and have no way to contact. Their own technician contacted Rheem and was told it could not be exchanged without a receipt which doesn't exist. Obviously, First American knows that I can't take advantage of the warranty. It is another way for them to get out of paying for things that the policy says it will cover. So, basically you better get the receipts of every appliance in your house when you purchase it or else First American will use that as an EXCUSE to not honor its contract. Avoid this company. They are not honorable or ethical.

The warranty is very hit or miss. I have had them for 7 years now. They will always replace with the lowest cost replacement. They will not replace a very high quality item with the same quality. An example is I had a Monogram high capacity microwave. They replaced it with a very low quality GE. They considered it the same "Because it has the same features". It does not work as well, heat as evenly, or have the power of the old unit. An additional replacement some time later was for a wall oven set. Again, Monogram. The original unit was 30" wide, and sitting in custom cabinets. The offered replacement was 27" wide, and would not fit in the cabinet properly. There would have been major changes needed to have this unit fit properly, and we would have been responsible for this. We were told that a 27" unit is "equivalent" to a 30" unit.

We used First American a while back and everything went fine. I was very happy with it. The guy came out and did the work, came back the next day with the part and did the installation. However, I was very pissed with First American when they spent a month trying to get my air conditioner back on right in the summer time when it was running 105.

If I could leave zero stars I would. We have had them since we bought our house in 2015 and have used them multiple times and seem to always have issues. The most recent was a plumbing issue. Over a year ago we noticed bubble in the wall and contacted them. They sent plumber who said no leak and was probably old from hot water heater leak months ago. They closed up wall and that was end of it. Well it bubbled again almost two weeks ago and this time it was way worse. It was multiple walls and the bathroom floor was wet. I submitted emergency claim yet plumber didn't come until 4 days later! I called them to see if we could get different plumber to come because reviews on Yelp. They told me no but after he comes if I don't like the job then they will send different one.

The contractor that First American sent didn’t do too well on the microwave. They came in and fixed it but another month went by and it went bad again. The first contractor didn’t see it right but the second time, it worked fine. The contractor that came the second time did fine. They replaced the whole door which is part of the problem to start with. The other one did what they thought was right, but it wasn’t right because it failed within a short time. When I went online, it said I owed 75 bucks but the second contractor didn’t ask for the 75. I assumed because it was a re-occurring event, I shouldn’t have to pay.

I went online, clicked on "Submit a Claim" and told First American that our built-in wall oven was smoking. A week or so later, they sent an appliance guy out. He wasn't in a company pick-up though. He pulled up and got out, and we wondered if he was a tech or just a kid. He was kinda young and he looked a little unprofessional. He wasn't even in a company shirt. But once he got inside, he seemed very knowledgeable. He seemed to know what the problem was with the oven. So he left with me feeling better about it than when I saw him pull up. He thought he knew what the oven needed but since it was 30 years old, he wasn't able to get the replacement part. So he told First American that he couldn't get parts. They then contacted me and said they would be sending me a replacement.

My claim for a broken washing machine which I paid extra coverage for was denied saying we are a commercial business. I live in a residential house and run a side-business out of it. No modifications to the house have been made, it is not a commercial property or converted into a business. Yes it does contain a business, but it is not primary reason for ownership. They denied contact per the following terms contract terms:

The beginning of the claims process is really crazy and it takes too much time talking to the person. I wish when I call in, they can go ahead and put me through somebody I can talk to, rather than going through 20 minutes in the stupid answer machine, and then I still have to do stuff. It takes too long, and that's the only part I don’t like about it. But when you’re able to get through and talk to somebody, they’re all really helpful. They’re really, really good. I’m really pleased to have First American. I had so many problems this year, and they did a really good job in helping me get through all of them. I've told people about First American, but some people would say that they were not able to get this insurance unless they are buying the house.

Worst insurance for appliance repair/replacement. 1st thing to keep in mind is that all other insurance companies cover roofs, and F.A does Not. Secondly, the cash out value for appliances are less than half of the price it will actually cost you to replace the appliance. (Ex: cash out value for a double wall oven replacement is $1300. The actual cost of the oven is $2500 not including shipping/installation/disposable costs). I wouldn’t mind accepting the replacement appliance rather than the cash out value, but I have been waiting months to receive the replacement and I am told it will possibly take a few more months since the items are on “back order”.

We've been customers of First American for about seven years now. When we submitted a claim, we just called, made the appointment, and it was fast. It was to the point. I was very pleased with that. We had one technician that we had called and that was kind of a negative experience though. He was one of First American's independent contractors. He walked in with no tools and unprepared. It was not very good. But it was positive with a gentleman for the plumbing issue. That was very favorable. He came, looked at the problem, assessed it, and returned the following week. That was taken care of pretty quickly and everything is working wonderfully.

I have been trying to get a functional microwave for 3.5 months. Seven scheduled service calls requiring me to take time off from work for hours each time. Sent untimely incompetent repairmen. They left my home a mess. Grease stains from hood of microwave all over the floor. They finally agreed to replace the microwave. They sent one that is the wrong size. They told me it's my problem to adjust the space. Ridiculous!! Now I have a useless microwave sitting in the box in my kitchen. Still no working microwave or hood over my stove. They refuse to resolve the situation.

First American Home Warranty is 100% a SCAM! We currently have them and it has been nothing but NIGHTMARES. They contract subpar contractors who do shoddy work and charge for everything, even return visits even though they claim they don't. Our two biggest issues so far has been we had an electrical problem, they sent an Electrician that showed up with two helpers. They came in an unmarked truck, dirty clothing and looking homeless. Though our home numbers are clearly marked on our home, they went house to house knocking on peoples door.

I usually make claims at First American online and it works pretty well. It doesn’t matter what time of the night or day you do it. The tech has been out before and he’s awesome. He explains everything and goes through it all. We were so satisfied with him that we hired his company to do our pool service too. The most recent claim was when our pool pump was leaking, and apparently, it was a seal in the pump and one of the flanges going into it was cracked. The tech turned it around quickly, and it seems to be okay. We’re happy with it.

Our AC unit broke 3 weeks ago, filed the claim. The first time contractors came out no problem. Sprayed some refrigerant and cleaned the coils as recommended. Everything was fine for about a week until the exact same issue happened and our AC broke again. I'm no expert but the fact our AC is running but not cooling after they sprayed freon tells me there is a leak somewhere where the contractor should've caught that and running a full diagnostics test. So there goes almost $200. Since then, it has been an absolute nightmare with First American.

We have had a claim open for WEEKS on our HVAC system. Now the temps are in the 90s, we have a 1 year old and they can’t send someone out because - and I quote - he isn’t sure why they haven’t sent someone yet and he needs to figure that out first. They have the part and refuse to send someone. How can this company be allowed to take our money and not follow through on what their legal obligations are? We have contacted other HVAC repairs that are available to come out today but they someone don’t have anyone in network to help. 2 dogs and a 1 year old baby in a home with no AC now and they could literally care less.

We had a First American warranty with a condo that we purchased, and we stayed with them. We’ve been with them for 15 years through a couple of different homes. They're responsive, they follow up and they connect us to, for the most part, good service providers. In the few instances when the service providers haven’t been up to the high expectations of First American and of us, they worked quickly to rectify the situation. Every once in a while, we have something that’s not covered that we thought might have been, but it has not been a deal-breaker. I prefer making claims over the phone and it’s 48 hours to contact them, then 72 to see somebody. Some of the jobs are more of a two-way problem, but they’re resolved expeditiously.

A home warranty is something that everybody should have. It's protection because you have issues and based on that, I went on and got the warranty with First American. It was a no-brainer for me. I also liked what First American offered. At the time, they had a good advertisement and the service was efficient. First American was also highly recommended to me by a close friend.

I rarely write a review, but these guys deserve a heads-up, if you are contemplating their coverage in Southern California. Absolutely the WORST! You spend hours on the phone with the contractors, then more time on the phone with the main FAHW office, then more hours waiting for their inexperienced techs to show up, who try to tell you everything is fine. If it obviously isn’t, you spend more hours waiting for them to show on a follow-up visit. I put in about 15 hours of wait time and phone time with marginal results. Better off going elsewhere. I eventually hired a real plumber, with one short phone call, who charged reasonable prices and fixed all the concerns quickly.

I generally do not pay my service fee upfront and will never pay upfront again. In the past a contractor came to my home and I offered to pay him the fee and he said to me, "Do not pay the fee until the job is complete." This time I thought it would be easier to pay the fee online before the contractor came to my house. Stupid! Anyway, my kitchen sink faucet went out on Sunday and the first available appointment was Thursday. The technician came to my house and immediately indicated that my faucet was a Price Pfister with a lifetime warranty so the new hose would have to be ordered directly from Price Pfister and once the part arrived I should contact the contractor to make another appointment, which means another week with a kitchen sink.

My experience with First American Home Warranty has been a nightmare. On the 04 May 19 I called because my HVAC unit went and the house was in the 90's. They told me that they would contract Bestway Mechanical to do the work. An appointment was set by Bestway Mechanical to come out on the 10 May 19 after 1pm since I work until 12pm. On the morning of the 10th I received a call from BestWay Mechanical saying that they were on their way at about 9am. My niece who lives with us was at home waiting on them. A couple of days later I asked my niece, "What did the HVAC people say was wrong with the unit?" She advised me that they never came. I immediately went to my account online with First American only to find out that they had the claim completed and closed.

First American Home warranty is a pathetic company and I want to make the consumers aware that they will rip you off without providing adequate service so stay away from this business/warranty. They just know how to attract customers and sell home warranties but not provide any service when an issue occurs. So buyers beware! Worst experience ever! They denied my claim purely on speculation, guessing and unproven condition and finding an "excuse" not to repair my AC unit in 90+ degrees.

The service came with my condo as it was recommended as the "best". I struggle to see how companies like this stay in business. Yes, there MAY be someone answering 24/7, but once they dispatch it out then it's just excuses of well "maybe we can try to find another company who has sooner availability" or "you can call the claims department to see if they can expedite your service".

The techs that First American Home Warranty sends have always been great and respectful. They also do their work really well.

I made two different claims for my garage refrigerator (paid for the upgraded coverage) and for my AC on the second floor. These claims were made April 24th 2019 and today is May 23rd 2019. I was contacted and times were set up to repair these items. The refrigerator people never showed and I ended up having to buy a new one three weeks later. It's been a month and I had to call First American and their response was, "So sorry. You should have called us more" (it's a recorded line). I am now on the second vendor on the AC unit because the first one did not fix the problem. The second vendor has not called me back as they stated in regards to when the parts will be here.

Scheduled a appointment online. In the comment section, I stated I had a electric induction stove. They sent a tech out, he knew it was a induction stovetop, couldn’t fix the problem. They send out a second tech to try and fix the problem (knowing it was a induction stovetop). Couldn’t fix it. Get a phone call stating they will not replace my stove cause my warranty doesn’t cover induction! Asked to receive my $95 dollars back... Still haven’t heard from a soul! If they don’t cover (induction) why did they send out 2 techs to try and fix it.

We've had First American for three and a half years and submitting a claim with them has been so far, so good. Everything’s also been good with the technicians and the quality of their work.

First American Home Warranty was paid for by the home seller and it has been great. I have been with the company since March the 1st and I have used it twice. I went online to file the claim and the technicians were very professional. In terms of coverage, the experience has been good so far.

I just purchased the house four years ago and wanted a home warranty. I looked at the reviews and gave First American Home Warranty a try. And so far, I'm satisfied. Submitting claims by calling in or online have both been pretty easy. My interactions with their reps were good. Plus, the interactions with the technicians have always been professional, quick and to my satisfaction.

The worst company with worst network of contracts. They do not know how to serve customers. Their contracts are low grade and mediocre. They could not resolve issue as the technicians are not knowledgeable. The worst company. Please beware of FIRST AMERICAN HOME WARRANTY.

Updated on 06/26/2019: First, it would appear I am unable to add to my original review, which is shame, since it provides a detailed account of the horrible service I have received from FAHW. I was authorized on May 16 to purchase or rent a replacement for my dead refrigerator. I was told that I would receive $75 after I sent the receipt for my purchase. I bought a chest freezer and sent the receipt on May 20 to the claims department as instructed. On three separate occasions I reached out to the FAHW area manager about the status of our refund.

I found First American on the internet and their pricing was pretty good. I've filed two claims over the phone and the reps were pretty helpful. The first one was the sewage where the drains in our showers were backed up, so we had somebody come in and take care of that. The techs did fantastic and First American told us they’d pay half of whatever the final bill was.

They tricked me and they didn't repair my air conditioner. First American Home Warranty does not deserve to receive my 1 star. Everyone who is a victim of this company should be careful with them. They are a very tricky company. The air conditioning at my house does not work 18 days. Until now they have not resolved for us while Houston's weather very hot. My family, my parents, my kids can't sleep all day and night. I have to call customer services 20 times. They don't pick up the phone, then they transfer the phone to the other person. They left a message and disconnect. I tried to call many times but eventually they sent the technician to my house. They found a home air conditioner I need to replace the evaporator coil. They said I had to pay $1.975.00 for the technician (The policy First American Home Warranty cover evaporator coil part and labor for me).

We have been the ones holding their hands and following up. Our A/C went out 3 weeks ago and it still has not been fixed. We have constantly had to follow up with them to get the ball rolling on repairs and most recently they needed us to approve the purchase of of an additional line for our unit and, had we not called, the service would not have been scheduled. We are forecasted to have mid-90 degree temperatures for the next week and our house feels like the 7th layer of hell. Our own, and our pet’s physical well-being are in jeopardy. I never expect a handout from anyone but we paid for a service and are now having to materially and financially alter our lives because we were promised something that has yet to be delivered.

This company has the worst customer service and contractors. I have had them send out multiple contractors to fix 1 issue due to other contractors not having proper tools/gear or no show. You also tell them exactly what the issue is and what is needed to be done and they will send out a company that is unable to perform the work and refers you to use another company and yet you're expected to still pay your deductible for First American sending out a company that didn't do anything. Do not hire this company. Look the company up. They are a 1 star rated company. The issues are all the same. Delay in getting things fixed, poor contractors, no show.

We purchased an older home in 4/2018. The following December, the heat went out. My realtor recommended I call First American. They provided a name of a local company to repair the heating system. I called the company and was told he would not be able to come by for four days. It was the middle of winter and we were freezing. According to First American their chosen contractor must respond in 48 hours; however, this contractor says he was unavailable that quickly. I found a different contractor to fix the heater. After I located the new contractor I canceled my appointment with the First American contractor and explained why. I then received a copayment bill from First American for their contractor.

No A/C after 4 weeks. This would be "zero" stars, if possible. Filed a claim on April 23, 2019, for a broken A/C unit; no cold air. Contractor came out the 24th. Determined broken wire. Second service call didn't occur until May 7th. They fixed the wire but determined the TXV valve was bad. It's May 16th, and there has been no contact from anyone. Just about ready to contact my pre-paid legal service. Fix it, FAHW, or you will be talking with my legal service!!!! I'm done being nice!!! Don't bother saying, "We'll contact you." Just get it done!

Submitting a claim with First American has been very easy. I can go online, and I'm then contacted by the contractor, and I set up my appointment with them. The claims representative gives me the contractor's number, then the contractor takes over because he is the one who could do his scheduling. The technician who came to our home was very good. He was a master plumber, so he knew exactly what he was doing.

This is by far the WORST company I have ever had the displeasure of working with. I had a NEWBORN in the house and it took them almost a week to send someone out to check the AC unit when it was frigid outside. The first company came out, looked at the issue and never returned to fix the problem without calling or letting us know. First American “apologized” and sent another company. This company “fixed it” and 2 months later I was calling back AGAIN for the AC to be looked at. The serviceman came out and said it was my thermostat to call our home security company and that they should be able to fix it - and I still got charged for them to step foot in my house for 5 minutes and tell me someone else needed to do the job.

First American Home Warranty came with the house, and we've had it for three years. All the people that they have come out were very professional, and they get the job done. They're on time, and it's a quick turnaround. So, we like it. Also, the representatives from First American were very professional and nice.

I have had 2 issues since we bought our home and the home warranty never helped when I feel they should have. We had a continuous water leak that has caused our water bill to be much more expensive. They have one contractor in area and never showed up after 3 appointments and then told me to find my own and they might reimburse me. 2nd time, my sink is undermount in our kitchen, they send a plumber out (which why did they sent a plumber/should have been a GC) and then say they dont cover a kitchen sink seal, my sink is in my cabinet after plumber detached it, detached my plumbing and garbage disposal and plumber says they wont even do this kind of repair. So frustrating and a complete waste of money. I had Fidelity Warranty before and they had more contractors and were very flexible.

We had a terrible experience with First American Home Warranty. We initiated a service request on May 16, 2018 because our AC was not working. It was incredibly hot in our house as we live in Atlanta so we needed it fixed promptly. The issue was that water was collecting in our emergency pan and then shutting off the AC to prevent flooding, but we didn't know the actual source of the problem. The first contractor assigned to us never responded to our calls, and he didn't respond to First American's calls either. We are not sure to this day if this contractor exists.

Updated on 05/16/2019: This is an update to our May 14, 2019 review. Water leaking for 10 consecutive days as of 5/15. After multiple requests and seven days later, we finally received approval from FAHW late afternoon on 5/14 to hire our own contractor to diagnose the issue. FAHW gave us a pre-authorized limit of $125 to alleviate the situation. FAHW also advised that our contractor must call if additional funds were needed to complete the repair or replacement. This was a joke since we were not willing to go another day with water leaking in our wall.

It's been almost a month and I am still without a dryer. I was stood up twice by the contractor who confirmed my appointment twice and never showed up or called to cancel. I was scheduled a last min Sat appointment which I cancelled my plans to be home so that the contractor can come and and diagnose the issue. I paid my deductible and was told the contractor needed to order the part. The contractor ordered the part and scheduled another appointment and confirmed it and again did not show up or call to cancel.

We had First American Home Warranty with our home purchase. Our A/C was out for three days while we kept waiting for them to fix it. Their A/C guy added Freon to it since it was very low due to a leak. Did he fix the leak? No, because First American would not let him. Then our A/C stopped working again and the one guy they assigned it to fix (same person as before) was busy so we had to wait several day and it was 98 degrees in our house with high humidity.

First American Home Warranty was included when we bought the house and I’ve had the service for a month and a half. I called when I submitted a claim for plumbing. We had an appointment and the guy came and fixed it. It was good. It took two days to fix the issue from when I called First American and everything was well done.

If I could give a 0 rating I would. This was the most incompetent company I have ever dealt with in my life. Never use them!!!! They give you the runaround, different information every time you call and lie to you. Now I have been without AC in the summer as a disabled veteran and also have a large dog that pants and is having trouble breathing due to the heat. Nine days into the claim, I have to start the process all over again and get another contractor to come out in 6 more days to look at my AC because they did not like the quote of the previous contactor. I have never heard from my claims person and have to spend almost 2 hours a day on the phone trying to get information.

I've been with First American for years. I find that they're adequate. They do the job. Submitting claims has not been a problem. I call in and let them know what the problem is. And then they assign the serviceperson that will come to the house to take care of it. And it's done promptly. It takes them 24 hours to send you somebody. And as far as the technicians, some of them are better than others.

Sprayer nozzle kitchen sink broken and leaking. Not covered. Are you kidding! Also my electric dryer in my rental quit drying. Obviously. A heater coil. The warranty technician moved the hose around and closed the request. Dryer still not working. I have 3 active First American warranty. I will cancel all.

I have several rental properties which all have First American Home Warranty policies. The issues never get resolved in a timely manner. My tenants cannot wait 60+ days to get their A/C or refrigerator fixed. These policies were a waste of money. They don't pay the technicians enough to care about the job. I'm never going to use First American again.

I can't stress enough what a scam and rip off FAHW is. We purchased a house in October 2018. To date, we have had to contact this company on four different occasions. Two were for the same furnace and all four times the claim was denied. Even after I was told they would cover the item. Once they found out the cost, they changed their story and claimed it was a pre-existing condition. They'll wear you down and stall. Put you on hold for 15-20 minutes. Come back on the phone and mention something that has NOTHING to do with your claim, then once you explain that's not the right claim, back on hold again. It boggles my mind that no bureau has shut this company down. Any positive remarks you read are from their employees and spouses. You've been warned. Realtors you are doing a disservice to your clients (buyer and seller) if you offer a warranty from this company.

First American service has been atrocious and unacceptable contract in every aspect of this claim, which was a PLUMBING EMERGENCY. They did not assign the claim, return my calls, or respond to my complaints in a timely fashion repeatedly over FOUR DAYS. There was a failure of the claim representative, the dispatcher, the contractor, and the claims "service" department in each case when I contacted them. When I called, my house was being flooded by a leaking washer hose, and the rep was not able to schedule emergency service nor even advise me about how to cope. He promised someone would come in "3-5 hours," but instead that meant the dispatcher would call in that time. When they didn't call and I called back, finally the dispatcher called that evening to say they "couldn't find a contractor in my area." He promised to call back the next morning and didn't.

First American seemed like an all-inclusive kinda thing. I went with them and my experience in submitting a claim has been interesting. It’s been good and bad. I had someone come out for my dishwasher because there were some electrical problems which caused a little fire. I had to pull so the door came off. They wouldn’t repair it even though it was an electrical problem which is why the door was off because the door came off.

DO NOT SPEND YOUR MONEY HERE. Not only are the customer service employees incompetent, ALL of their contractors are incompetent. They take your monthly dues and your $75 claim fee - and they fix nothing. I spent 5 days without showers or toilets. I spoke to 4 different employees - 3 times I was promised a follow up phone call within 24 hours - never did I get 1. NO TOILETS OR SHOWERS FOR 5 DAYS.

Updated on 05/09/2019: These guys again promised publicly to call and GUESS WHAT? NO PHONE CALL!! They notified ConsumerAffairs we have resolved dispute. No way, not even close! By The way they are on their 4th visit to fix my fridge and it still don't work. THANK YOU VERY MUCH! GREAT CUSTOMER SERVICE!!! I dare you to publicly answer instead of your private chats so people think you fixed or did something for your customer. I am sure they will offer me a small stipend to replace my quality fridge for a "similar", cheaper, not the same brand, "whatever is in our warehouse" to save money guarantee.

Our home came with a premier plan to include Septic when we purchased. Our heat went down in December, it was under 20 degrees at night and low 20's during the day. 4-5 calls later and 4 days later, we got our heat fixed. It was exhausting and and frustrating. I have health conditions, this call was marked as "URGENT" per the claims agents. I told the tech that we had no airflow in our upstairs and he didn't do anything about it. I have a fireplace upstairs, so it was fine. Now it is May and 90 degrees outside, my A/C doesn't work upstairs. No airflow. 94 inside my home. I not only have to pay the deductible again, but I can't get anyone out until Monday.

I used this company for 12 years for two properties. For first nine years, this company was very reliable and good. In last three years this company has become a rip off. They do not provide prompt or good service. They send technicians to look at each problem and collect their call out fee of $75 without performing a service. They must report back to company to verify if it is covered then set up another appointment to do actual work. This process is long, drawn out and at times I never heard from technician again once he got my money. So glad I have finally left this company. I kept waiting for things to go back to way it used to be but instead has progressively gotten worse.

I've had a home warranty before, and I liked the way First American looked. I've heard about them through a friend and then I chose them because the other provider I had would not pay and stick up to their rules. I even got my son signed up with the other provider and then they would not do what they were supposed to do when he had problems. So, I dropped them and took up First American. Submitting a claim is very easy and I'm still with First American because they send quality workers out. Everything has been great so far.

We have First American for 9 years now. They do good work and they seem to get good people to take care of your issues. Their timeframe on claims and the ease of submitting one has gotten better over the years. The technicians I’ve worked with get back to me within the allowed time, which in many cases is one to two days and usually are ahead of that. I recently had a leaky toilet and NW Sundance Services came out for that. It started leaking again a little bit later and I just tightened it a little bit, seemed to stop it, then it started leaking again. So, I called and asked for somebody else that knew what they were doing. I had to pay the extra 70. The next company that they sent out did a fine job and the gentleman said it looked like the other company forgot to put something. So, I’ve not had any trouble since.

After giving my "OK" to take on the MANY uncovered costs, First American waited 12 days to relay that information to the contractor. So here we are - late spring in Oklahoma - with no air conditioning unit. I called today for an explanation/compensation for the time wasted and had ZERO help. The first man to take my call was rude but forwarded me onto his supervisor - Eli **. Eli refused to give me anything other than his supervisor's first name (George). Evidently George is too important to be bothered. So, after 6 years of paying approx 45 dollars a month, my money spent and customer service isn't worth talking to the higher ups. Ditching this as soon as my A/C is EVENTUALLY repaired. I'll be paying nearly $3,300 out of pocket, btw. They don't cover any modifications, so God forbid you have an older home...

We signed up for First American five years ago when we first got our house and we had it for about two years. But every time I put in a claim, they would say that they don't cover that. It was like they cover electrical but not lighting or the outlet. But where else would electrical be if not the outlets? So I kinda got tired of them not dealing with anything I submit, and I let it go for a couple of years. But when I got my tax refund this year, I decided to restart the warranty.

Our A/C went out during the night on 4.13.19. Placed a claim the following day, 1st time we've ever made a claim. The first contractor called 3 days later at 3pm and said they could be at my house in 10 minutes. I work further than 10 min from my home so I asked if I could meet them there at 4pm, "no we can't hold the tech up that long and not sure when we'll be back in your region". First of all, this appt was never made so to call someone and say we can be there in 10 min and then get upset like I did something wrong because I turned down being there because I don't fly a jet plane and can't make it there in that short of time.

Some friends recommended First American Home Warranty to us. We used them for 6 years and they did a great job. Then they got spotty, sometimes refusing to cover a repair that is clearly covered. Now they are really really bad. I have two houses on First American. Three summers ago, I went two months, yes two months with a broken a/c unit waiting for them to repair it. I didn't tell them that I have two units and live in the part of the house with the working unit. I dug my heels in and said I'm not paying a third company to fix the broken unit. I was very nice to them and called every week or so begging them to fix the broken unit. I finally broke down and paid another company #200 who fixed it the next day. I'm sure that's what they wanted.

Initially, First American was fine. We had a few bad experiences and right now, they're doing well. But I need them to do well for a long period of time. Back in November, we had an issue where something was going on with the sprayer leaking, and the plumbers that were sent out needed to order a part. It took them almost a month to order the part. In the meantime, we got a big leak going on. It caused a lot of damage to our subfloor and First American was not gonna cover any damages that occur because of something that happened. However, that damage wasn’t there until the leak occurred. We could’ve avoided that damage if the contractor had come and fixed the problem but then they left us hanging for a month. After that, we hired somebody else to fix the problem. First American reimbursed us for the contractor who we called in. But they did not reimburse us for the entire replacement of the subfloor. So, that was a huge issue.

My mom had First American Home Warranty. I experienced her having it. I know that there were a few things that she used the insurance for and that was the only reason why I have it now. I have yet to submit a claim, but from when my mom had it, their reps were good at helping her out. They were great. My mom worked a lot when I was younger so every time that the technician showed up to do anything, I was always the one that let them in to do it. Almost every five years, we had an issue with our plumbing. This last time, they fixed it completely. But every time we were having issues, we’ve always been able to get ahold of them. They always helped us out in a timely manner.

If I was to give First American a review for their performance over the last two years or so, it would be zero stars. Because, I assume, they pay their contractors so little, they are less and less able to find contractors to work for them, including for plumbing, pool/spa repair, and appliances. I had one repair that took about 4 months, and one recently that took over two months. That last one was for a pool filter pump during the winter, when a number of nights were below 20 degrees, which could have frozen the pipes. First American contractor a plumbing company, not a pool repair company, and that contractor replaced the wrong pump (no wonder they have an F rating with the BBB). To polish it off, First American did not renew my contract, I believe because I had to file complaints against them with the BBB and the NC Attorney General's Office. I highly recommend NOT doing business with First American.

Well it took more than a month, but the AC unit is finally working.

We’ve never dealt with a home warranty before but got one with the purchase of our most recent house. It seemed like the prudent thing to have so we continued it beyond the initial contract. Our first time using the service has been frustrating, time consuming and now disappointing. Around a month ago we had our HVAC cleaned and inspected as recommended by First American. Our service person identified leaks in the evaporator coils. We declined service and contacted First American since we have a warranty with them.

I submitted a claim with First American for my dishwasher and so far, my experience with them has been really bad. I wouldn't recommend them to a friend. The first time someone came out and looked at the dishwasher, the guy said he couldn't fix it because it was old. So, they ordered me a new dishwasher and I had to wait a week for that. Then, another tech came out and he said that he was not gonna be able to just take the old dishwasher out because a valve had to be put in or something in the house needed to be changed out. But he didn't fix that issue. After that, another technician came out on Friday. He said that he couldn't fix the problem because whoever came out should have taken a picture of the part because the part that he had did not fit.

DO NOT waste your money on one of these home warranties! I am a real estate professional and have sent them a lot of customers in the past. I got a home warranty for myself on my home, and after being in the home discovered a major plumbing backflow problem. I had a professional plumber take a look at it to explain to me exactly what the problem was. He told me to call my home warranty company to do the job since it was covered. They sent out a very unprofessional plumber who ignored my requests when I tried to explain the issue to her.

I had a different warranty company but I wasn’t very happy with them. Then I saw First American Home Warranty's advertisement saying that they were the number one company. I went with them and so far, I’ve been happy. I submit claims over the phone and the representatives are good. They’re knowledgeable and they’re aware of my needs. They are prompt too. I pretty much get a hold of somebody within 24 hours. But I wouldn’t be too happy about the people who come out. Although some of the contractors are good, some of them are not so good.

The Heater system goes on and off correctly however it blows in cool air before the air warms. This was a real bother to me when sitting next to vent and getting cool air when temperature outside was low 30's! Serviceman checked everything thoroughly and explained cool air is normal part of the heat/mechanism. Heater mechanism does heat air coming in eventually.

First American Home Warranty covered a claim and had a new air cond. unit installed in 2009. We started having problems with leaks in our bathroom a few months later, coming from the roof where the unit was installed. We didn't even stop to think it could be the installation that was the problem. We tried to repair the roof several times the last few years to no avail. Finally, this last time we hired a roofer and he said the Air Conditioning unit was installed improperly and was causing the leaking. The roofer had to install a plank under the unit to even it out. In the mean time, we have major damage in the ceiling of our guest bathroom. The people responsible are Barry's Construction; 1732 Avo Way, Manteca CA 95337.

First American enrolls low-quality contractors and gives them an exclusive arrangement, so when poor quality work is done on your claim they simply refuse to send someone else. FA won't tell you this is how they operate and will instead repeatedly tell you the lousy contractor needs to be given 'another chance'. When the contractor for a garage door repair never returned to finish the job I spent 6 weeks calling FA going in circles. The phone reps are useless and no one at FA ever followed through to get my claim resolved. I gave up, cancelled my contract and called a handyman to install a $15 part I bought online.

Submitting a claim with First American over the phone is fine and their follow-up is thorough. Everything with the contractors who have come out has been fine as well. They've been respectful of my property when they come in. I've only had one issue where I had to wait a week for parts, but that was about it. I would recommend First American Home Warranty.

In December of 2018 I called to have a built in Ice Maker and Refrigerator repaired in my Bar area. It was covered under the additional Refrigeration addendum. After 4 months an multiple phone calls, First American decided that both units were not repairable. Our maximum payout for this addendum is $1000. First American quoted a section of the contract that states "Homeowner and Buyer may agree on payment of cash in Lieu of repair or replacement. Payment will be made based on Company's negotiated rates with its suppliers, which may be less than retail." "In accordance with this provision you will receive a check in the amount of $827.99."

Someone recommended First American to me and was pleased with them so I got them too for security in my property. So far, I have had a good experience when submitting a claim. It is easy especially when I do it online and I'm always contacted the next day. We have also been blessed with the contractors showing up in a timely manner. They have been all okay.

When we purchased a house in North Carolina, the sellers gave us one year of the home warranty from First American as a gift. Our experience with them has been fine and the reps we worked with have all been wonderful. Two weeks into it, our dryer quit working. It was confusing at first because I didn’t realize that you couldn't just call your own person, that you have to go through First American and they assign someone. Once we figured it out, it was fine. The guy came out right away and fixed it in no time.

I bought a house and one of my friends told me about First American. It’s easy to submit a claim. I usually do it online or call someone. The reps on the phone are professional. I have no problems with them. But it takes a while to get a response from the provider. But the few times I've used them, it hasn’t been a big problem and it was taken care of.

Updated on 04/30/2019: I wrote a review on April 20, 2019. Today is April 30, 2019. It is still not resolved. I keep getting the runaround. My case officer will not and has not answered a single call from me. They are suggesting fixing it by Friday May 3. This will make this claim about a month. This is the second “estimate” I have received. It will go over a month if not resolved by next Monday. This is not a good way to keep Tenants. I just want this resolved and it is very obvious that I am not a priority at all. If it goes to Monday this will equal two full months out of five for this year with no HVAC. This is a horrible experience.

Both of your servicemen who called on these two orders were punctual, polite and effective. I must give extra praise to Alex, who has now called on us twice and was able to manually repair the failed device without needing a second call. He is an amazing diagnostician of problems.

I use First American Home Warranty (FAHW) for my house and pool. During the year period, I had several issues with my AC and pool. More specific, the coils in the AC unit rusted and leaked metal flakes into the drain lines. This also caused the drain lines to clog and overflow. The overflow caused water to leak into my ceiling causing extensive damage. When the tech submitted a report to fix the coils, the total came to $3k. My out of pocket expense was $2k and the cost to FAHW was $900. I had to pay to install all the other parts necessary to get the unit to work with the coils including ductwork, disposal, Insulation, etc...

Samsung refrigerator repair. Bought house in November. Unit worked, after a month it partially worked. Would freeze then defrost every other day. Sears technician came, fixed what he thought was problem, he came back and suggested the main board was not working, ordered a new unit. Another tech came and installed it in February, it did not work, still another tech came and suggested that the board was not working, new board ordered and installed in March. It now works and has not defrosted once since then.

I had a very poor experience with First American. My water heater started leaking and their tech said it needs to be replaced. He said it will cost me $535 out of pocket because the modifications are not covered. FA said they are paying the plumber $622 for parts and labor. Plus I paid $75 for visit charges. So cost of replacement through warranty is $1232. My local plumber quoted $800 for replacement. Why should I keep warranty. When I asked how much they would pay me for cash out they said $501.50. So they would pay their customer less than the contractor. First American is total rip off. Stay away and hire your own contractor.

Over 27 years ago, I bought one of my homes in Las Vegas, I was aware that there was a buyer’s protection warranty with the house that I purchased under assumable loan. After I made purchase of the home, I inquired on keeping a home warranty within the first year. The warranty at the time was given to my wife and I for one year after the purchase. After consideration, within that year period of living in the home, we decided to pursue a home warranty on our own, and we chose First American. When we did the research, we came up with it and we’ve been with them in our two homes since.

First, every claim we have tried to put through, they find a way to charge $75.00 fee for someone to come out and say that it is not a covered repair. AC system we paid extra for, ducting, and when we have a problem - it is not covered. This time, the oven has failed, they sent out an inspector who confirmed it must be replace. They ordered the oven. Another company comes out to install it. This new company says the oven they ordered is to small and will not properly fit, but they have the correct oven, just call First American and have them order the correct one. I called and was advised that they do not replace with the same sized oven, they will not order the correct oven. The oven they sent has a list price of $1800.00 plus install. So I asked about a cashout, then they told me that they will only cover $800.00 on a cashout due to that is all it would cost them to replace it.

I have never had a worse customer service experience in my life. First American has zero structure. 1 person writes the claim and every time there is an update another person handles it. They are very slow and contract with terrible and poorly rated contractors. Our dishwasher broke about 4 months ago and it took them a month to get a contractor out to fix it. 3 week ago the dishwasher broke again, same problem. After paying another deductible and taking almost 2 weeks to get an appointment, the appliance tech said it was an electrical problem. An electrician was assigned to which he said this is 100% a dishwasher problem.

I was comparing the other policies and First American had the better one. Submitting a claim is easy and all you have to do is either call them or do it online. However, there are some issues with the website in paying the claims and some glitches such as hard to find certain things. We had both good and bad interactions with the technicians.