First American Home Warranty Reviews

My mortgage lender recommended First American and submitting a claim with them has been easy. I've done it online but it's a lot easier over the phone. The reps are helpful and they know what they're doing. When I submit a claim, I usually get a response from whoever the home warranty get within a day or two. The technicians come in and assess what the problem is, fix it, and get it taken care of. I've had no problems with them. Their work has been of very good quality.

I finally got the opportunity to speak with Jazmin in the corporate office. She authorized $1500 for the installation of a new salt system for my pool. Even better, she authorized the the use of an out of network contractor to install the new salt system. I am thrilled that I can use my contractor that I trust that has replaced my pool pump (I did not file a claim for that and paid $750 out of pocket in June 2019), pool filter cover and so many other repairs to my pool and spa. I hope to have the installation complete within a week. I am pleased with the resolution.

At the beginning of July (2019) I called FAHW company about my ice maker. Within the week Trimont home appliances came to diagnose the problem. So far so good. I was told that the ice maker needed to be replaced and it would be two weeks before they got the part. Well not so good. It is now August 31st (2019) and they still don’t have the part-or so they say. I have been on line with FAHW at least 10 times to rectify this situation. Probably more. They are refusing to send a different contractor to fix the refrigerator. Mind you it has been 2 MONTHS since I issued my first complaint. FAHW company saw a review I posted on Best Company’s website. They responded immediately indicating my situation was “terrible”. They wanted to know my work order number so they could “look into it”. That was a week ago and I’ve never heard from that person since.

Stay away! We are now days into our third week without a washer. The whole thing has been abysmal. We submitted an online claim on a Thursday, and never heard anything. My husband then spoke with someone Friday. We still heard nothing regarding someone coming to check it out. I called Sunday, and they had no record of a claim being submitted.

First American Home Warranty has failed us. Our Air Conditioning units have been broken for over a month in August, the absolute worse time for this to occur in Texas. We keep getting the runaround from the contractor and our home warranty company seems to not be able to fix the issue. The contractor that FA sent stood us up three times initially and three more times now. We have made multiple formal complaints and we were still told we have to use them. I take off work for the scheduled appointments and then we don't get a phone call from the contractor or FA and no one shows up to fix our AC. Our main ac went down and apparently needs a new compressor.

Do not use this company. Will not fix anything. First dishwasher rack would not pull out. Cost 75.00 to order new wheels. It was worse - would not roll out at all. Put old ones back on. Turns out dishwasher was dented. Would not replace. Second sewer injector went out. Would not cover. So company is totally worthless. Stay away.

Recently purchased a new home. Asked title company to get us a Home Warranty. It cost us $550.00 When our A/C quit working. I called it and was put on hold, FOREVER, rep came back on and I was told it would be at least 3 days before someone could come out! It is only 118 outside! Someone that is contracted with them that is! Called my regular A/C service guy. He came right out and said the coils had froze from a dirty filter. Changed filter and let thaw out. Lo and behold it is fine and has been fine since!! The other home warranty company said it would be a $150. Service call and labor was at $95 hr! The kicker here is the service charge didn't include anything! Just get them to my door!!! What does their warranty cover?? NOTHING COZ YOU CAN ONLY USE IT ONCE PER YEAR!!!!

We bought a 110-year-old house. There are some issues and guess what, after we pay our $75 per visit fee, we're told that basically, they don't really cover anything. The latest experience, we have their plumber out. He supposedly fixed a small problem. Fast forward 33 days and it's leaking again. I ask for their plumber to come again. You guessed it, another $75 because no real warranty on their work. My local plumber came and fixed the problem and it's guaranteed for two years but he also said that even after that time they will back up their work. Oh, and I had to wait two weeks for their plumber. Save your money. Use a highly recommended local tradesperson.

I received this home warranty back in 2014 when I purchased the home I currently live in and have had it ever since. I have always had excellent service from First American Home Warranty. The only problems that I have had have been with the contractors they have set up to fix the problem I had. When I call FAHW back and explained the situation, they have always been courteous with me and fixed the problem by getting a new contractor. For instance, my A/C went out last night. I sent a claim in early this morning. I was assigned a contractor who had not called. I contacted the contractor around 3PM this afternoon only to be advised that she did not know when someone would come, I was way down the list, and that it would be 3 to 4 weeks at the earliest before they could come out. I'm sorry but this is summertime in Oklahoma and the temps are averaging between 100 and 110 in the shade so A/C is must.

This has been the worst experience I have ever had trying to get a repair from an insurer. First of all, I never received anything in writing about what was covered and what is not. I noticed the sound of water running in my master bath but I couldn't see any water anywhere, and I had just received a huge water bill so I know water is leaking somewhere. I was told to call the warranty company first and not just call a plumber. So I called First American, described the problem as above and they sent a plumber out the next day.

Beware of the customer service. They will provide you with any time you put in a claim. Such a hassle. Had to argue with a supervisor because it was 97 degrees and we hadn’t had AC in 7 days. She said it’s considered “non emergency” because it’s less than 100 degrees. Losing a customer over 3 degrees is embarrassing. Shameful company and definitely not renewing our warranty. Also, on day 10 of no AC still in August. Luckily we survived the heatwave last week since our house was 87+ degrees.

Hi I originally filed a home warranty claim because my dishwasher wasn't working. It turned out that the outlet where I plug it in was not working. I cancelled the work order, but the contractor called me back within 10 hours of placing the claim to schedule a home visit. Even though I didn't need to follow through with the service call I really appreciate the speed at which my issue was attended to.

First American was always helpful. But unfortunately not always did it get resolved the way I thought it would. One example was the pool filter. Replaced but the company was not the greatest and when I Said, "Please hook up the discharge line". Their response was, "You’re lucky you got a filter."

I couldn’t be happier with my home warranty. I am a widow and it is wonderful to know when something goes wrong with any of my appliances, air conditioning or anything else that is covered by the policy, I can just pick up the phone and call First American Home Warranty and get the problem taken care of within twenty four hours. It is nice not having to ask your neighbors who they would recommend, just pick up the phone and call First American Warranty and and someone will be there in twenty four hours. It is a great peace of mind.

A water leak from the A/C was evident with water drops falling off the ceiling. The TAS Repairman quickly identified the problem. And, the A/C is no longer draining onto the ceiling. Excellent input from the owner of TAS via a cell call on matters of leakage preventive tips.

I did some online research and First American came out the best. I have their coverage for about a year now. They do very good with follow-ups for claims and the technicians have been very good. The claim ended up satisfactory and the quality of work done was excellent.

Updated on 9/24/2019: We were promised a $150.00 refund if we purchased a portable AC unit due to the extended lead time it would take to get a repair company to get to our home and my being a severe asthmatic. We sent a copy of the receipt several times to no avail. Fast forward one year (yes, a year and a BBB complaint) and we received our refund AND a refund of the service fee for the original complaint. It took a year but First American Home Owners made it right... let’s hope no one else is in worse shape than we were in...

I had been with First American Warranty for Cooke of years now. The AC unit is not cooling. Contractor from Schmidt Mechanical came on time and diagnosed a leak. He said he will send report to First American and they will contact me. No one contacted me from First American yet so I called them. They said they will contact the AC company and let me know. Still waiting for the call and AC not cooling. The real question is will they fix it? Based on the so many bad reviews here recently on AC. I will keep this post updated and adjust the rating on the final outcome. Three stars so far for on time and proper diagnostics.

Mapa rep fixed our toilet leak and did a very good job and was very polite and let me know what he was going to be doing and he repaired the leak and cleaned up also. I would surely use him again. Please use Mapa Plumbing again.

I have had dealings with FAHW now for almost 20 years. They have always been a wonderful company and worth their weight in gold! I had a furnace go out and they replaced it! Will not own another home without them!

I called on Aug 9 as my oven quit working. AT Appliance was sent out. Nice people. Like doing business with them. They are great at what they do. My only complaint, and it is my own fault... I am 82 years old and don't do my email all the time... and when they found out could not be fixed and wanted to order a new one you sent email for me to check out which one I wanted. Well when I had not heard back in a timely manner I called AT Appliance and they informed me that you were ordering part. I was angry then called you and found out that you had sent email to inform me. Hence I had not checked it. Please next time call me. It delayed my oven from being done sooner. I appreciate the replacement very much so thank you. Gwen

First American has been wonderful to my family in the past. When my hot water tank died I was able to upgrade and pay the difference. They are very professional and that is why I have stayed with them for almost six years.

I am a fairly new client, and so far, all is good and I have no complaints whatsoever. I believe the value for the monthly fee that I’m paying is extremely cost effective. I have been considering adding a home warranty plan for some time, and I’m glad I chose your company.

My HVAC unit went down and I placed a service call with First American Home Warranty. They dispatched someone promptly and upon diagnosing the problem it turned out I had a cracked heat exchanger. Paperwork was submitted and the unit was replaced as soon as they could get another unit shipped in. I did, of course, have to pay some extra charges, but I was very satisfied with FAHW and their service. I always recommend them to friends and family.

Beware of this company, as they do not honor what they advertise. I have had First American Home Warranty for going on two years and the claim that I am writing about today started on or about June 18, 2019, when I submitted a service request on my dishwasher, which would not drain and was giving two different error codes. It took over a week for the technician to visit my home, and due to the fact that they could only tell me that he would arrive between 8:00 am and 5:00 pm, I had to miss an entire day of work. The technician did not arrive until going on 5:30 pm. I paid him the $75.00 service call fee and he diagnosed the issue and place the order for the part. I was told it would be another week to 10 days before the part would arrive and I was given the date for him to return, this time between 8:00 am and 12:00 pm.

First American has been responsive to our needs in a timely manner. Their coverage cost has gone up in recent years, however; they have never failed to honor a warranty claim. The only issue we had was the repairs on our washing machine failed multiple times before they agreed to replace the machine.

Great job, offered help right away with no issues, the rep I spoke with took all the necessary info. The plumber got in and took care of the leaks, even took the time to dry the rugs from all the the water that spilled.

I have had First American Home Warranty for almost six years. I have had to utilize my Warranty on a couple of occasions and had been amazed with the quick response and excellent work ethics from Customer Service who assisted me in getting the work done. They do deal with qualified reputable Companies, however I did have a problem with one of the companies they gave me the number to call but that was quickly rectified after contacting First American Home Warranty and let them know. They acted on it immediately, that to me was great customer service. Keep up the Customer Service. I have highly recommended First American Home Warranty to many of my neighbors and even people where I shop. I am a very happy customer.

So far, I'm very happy with First American Home Warranty. Calling in a claim has been very simple, easy, and seamless. Plus, their reps have been very helpful. The contractors have been very friendly and easy to get along with. Moreover, scheduling is very simple.

When you read will “Repair or replace” keep in mind they will if they want to but if it’s a major cost..they will repair (poorly) the hell out of it. I bought the premier plan with pool/spa coverage. 10 years they have been replacing parts on my hot tub. It has been unusable for 50% of every year. Waiting on Vendors, waiting on parts, waiting on approvals..constant BS. So I called and asked what do I need to do to get a replacement? They said they would do a cost comparison. The repair person who I had to find because they have No One in this area said sure. It’s just the whatever they replaced didn’t heat up. Called them said it’s not working. They come back and while working on it fry the circuit board.

After having our hot water heater go up and needing replaced for $1300 I decided that a home warranty was a good option. Since getting it a few months ago, we've had to use it twice and have been very pleased. The first time we had our AC leaking due to the drain being clogged, they were quick to come out and fix it and did a good job. This last service really proved that the company was willing to stand by their contract without any problems. Our dryer was overheating and we had the service tech come out and they tried to fix it, but discovered it was not able to be fixed. So the tech notified First American and within a day I was contacted that they were going to replace our dryer. The dryer is getting delivered tomorrow and it is actually the same brand and comparable to the one we had before. If we didn't have the warranty we would have been out several hundred dollars, so we are happy to have this service!

Unreliable contractors used. Issue wasn't actually fixed and called the contractor back within the same day to let them know. Contractor says they'll call you back in 15 minutes but don't. I try calling again and they are closed. First American home warranty gets a hold of them and says original company won't come back out for another 3 days to take a look. Going on night 3 with no AC and a freon leak in the house with 3 kids. Response from American home warranty wait another 3 days for the vendor to come back. They can't send someone else out for some reason. If this is acceptable to you waste your money with them. If not use your money elsewhere.

After 5 technicians and eight weeks my air conditioner is still not fixed. My home sits at 90 degrees but the"senior technician" the company required sending out after another technician stated technical malfunction of my air conditioner stated was in good working condition. The first technician refill the Freon and left. 2 hours later my air conditioner turned off and would not turn back on.

I have to give a star but they don't deserve even one. My experience with this company was atrocious! We wasted money monthly buying this warranty because when you NEED IT - they will stall, take days or weeks to come out, make millions of excuses (and this is for a dead AC in mid JULY in 90+ degree days.) They don't care if you are senior citizens or if you have infants in the home. They don't care whose health might be jeopardized.

I submitted a request for service over a month ago. Since then It took a while to get a tech to come in, when he did it took a while to find out what the issue was, supposedly a motor, was ordered, took a week after it arrived for tech to come out and install. Still did not work. Tech came back, took a while to get an answer again. Now other parts are ordered. When I called the tech, I was told that my dryer was to be replaced. Called First American and they denied that. When I called to get faster resolution I was told that I would just have to wait due to backorder on parts. I was even told that I could go out and get someone else to repair it. I was also told that there was no ETA as to when the part would arrive. I don't know but isn't customer service a priority? A month without resolution and possibly more, wow...smh… I will write reviews as many times as I need to to get resolution.

I don’t usually write reviews good or bad, but my experience with First American Home Warranty has been one of the worst experiences I’ve ever had. It started on July 29th, 2019, our AC system froze up. Mind you we live in Texas where the average daytime high in August is over 100 degrees. I requested service from the warranty company that day, pay my $75-dollar deductible, and was told the first available day they could get someone to my house was August 6th. I call them back and basically beg for something sooner and they found another contractor that showed up on August 2nd. That contractor found that the air handler needed to be replaced. That took a couple days for the warranty company to approve, then the replacement unit was ordered. Install date was scheduled for August 15th.

I wouldn’t be without First American Home Warranty. It’s a really good service for emergencies. I don’t really like going online to submit claims though. I’d rather talk to someone and usually call claims in. Their reps have been helpful and do a good job. Plus, this year, contractors come out within a week, which is quick. Last year, it was horrible and it took a month for the contractor to come out. I guess they put in some different policies. The last girl I had was from Sears. She was really good and did a lot to my dryer because it had a lot of different things wrong with it. She worked hard on it, but now every time that dryer gets plugged in, it blows my fuse. She says that the issue is something with the electrical box. But the electrical box has been working fine for all these years so we're trying to figure out if the dryer still has something wrong or if it is the electrical box.

Usually I do not do this...BUT we have been without AC for a MONTH and a HALF, in the hottest part of the year because of First American Home Warranty. They told us that the work would be done last month on the 20th. They sent us a confirmation email stating that they have authorized this work to be done on our AC on 07/20/2019. Then about a week later First American Home Warranty gave us a call to tell us that it’s actually under manufacturer's warranty, so we called the manufacturer's warranty. Which they verified that the AC unit was not under manufacturer's warranty. We then had to (basically do First American Home Warranty job for them) call FAHM to tell them that they are wrong.

They work with companies that are not very reliable or responsive like Total Air Care. They have caused us to have no AC in FL for 2 weeks because Total Air keeps screwing up the appts. And come at other times. And all they have to say is "There is nothing we can do, it is in the contract that once it goes to the service tech, they no longer are liable or responsible. Total crap as a company policy and HORRIBLE BUSINESS. DON'T SIGN UP!

Called into schedule service for an A/C leak inside my condo. They were quick to assign and send a contractor out. A contractor from Total Air Care came out. He stated he fixed the issue. A few days later the leak happened again. I called in and they stated Total Air Care would send the same individual out. The contractor arrived and stated he fixed the issue. A few days later, the leak came again. I contacted Total Air Care, and they said they will send another individual out. The individual came, and he said he would need to order a part. Days went by and I had to reach out to Total Air Care and First American to see if the part was ordered. A representative from First American Warranty stated the part was ordered, and they would need to schedule a contractor to come out. The contractor came out, and stated that a part was never ordered, and stated they needed to order a part.

A/C went out in July. Tech came, changed thermostat and capacitor. After he left, the same problem existed-the unit would not turn on. Put in a second claim a week ago, the same tech came, said it needed a motor and control board and he would submit the paperwork for the parts. Said they should be in at the end of last week. We heard nothing so called Jungle Cat Cooling today and they said the tech never filed any paperwork for the claim. We are in the 100s and we have a senior citizen in the house who is having trouble with the heat. This is dangerous and unacceptable. I will be filing a complaint with the attorney general.

The weekend I have house guests and I wake up to my AC not working. Ruben arrived shortly after 10am and new instantly what he needed to check. He had the part with him and had my system up and running quickly. Friendly, knowledgeable and professional. Can't beat that!

This is second time I used First American warranty. Both times I had great service. I highly recommend them, especially to single women. No cons. Professional, reliable service. I highly recommend to my friends. Safe and they clean up when done. For $75.00 deductible I had several hundreds of dollars worth of work done.

If it were not for Maria ** this review would be mostly 1 stars but thanks to her All-Star effort I am rating you higher. I recently had work done to my septic tank that needed repairs to keep the structural integrity in place so it would not fail to cause a huge issue and going through the proper channels I submitted for approval and sought advice on a contractor once agreed upon I had the work done and submitted my claim. Afterwards is where the struggles began.

Refrigerator repair. Kitchen floor flooded, you had ATI visit us, determined a new water valve was needed. Repair was made in just a few days. Very satisfied. Technician was very friendly and knew his work well. There is nothing I can add to this.

It took 1 month for anyone to get back to us about repairing a light. We called them three times and were promised a call back. They never called back. We called to find out what's going on. For the fourth time the person on the phone didn’t know what contractor they sent out and proceeded to ask to call me back while she looks into it. It appears this is a tactic to get you off the phone. Finally I call to cancel my policy. They tell us they need to transfer to the cancellation dept. No answer. Left message. Called back. Was given an email to request cancellation. They still billed my credit card.

The servicemen were prompt, friendly and quick! It was a Sunday and were dreading going all night without or face a hotel bill. Turns out it froze from the high humidity. They checked it. (I had just had it service as an annual thing.) It still had gas and we were cool in no time.

Your contractor came in with an attitude and read the whole situation incorrectly. I removed the panels prior to him arriving to make it easier for him to test the unit which he did not do. He looked at it, took photos and made an assumption. I called a reliable contractor to come out and test the unit to find out that it was the dip tubes not a short as your contractor assumed.

They are quick to respond & very friendly & helpful. The cost is pretty good for dealing with issues that have come up since we moved in. The companies they’ve sent for services have been excellent and I would highly recommend them.

I would certainly recommend a friend to use your company and have done so in the past. Typically the problem gets repaired. Have had difficulty calling in claims and will never do so again. I will only process my claims online.

I cannot believe the customer services this company provides. This is by far the worst customer service I have ever had. From hours on the phone, to no shows, to total lack of competence. NOT RECOMMENDED.

I strongly recommend against spending your money with this company! They sent someone out on Wednesday to check my gas water heater. The kid walked in, jiggled the door to the pilot light and said, "That's your issue right there. That door wasn't on right." I asked if he was sure. The pilot light kept going out and when I walked in on Tuesday it was covered in soot (the whole water heater). He assured me that my issue was resolved. Last night (Thursday night), my water heater caught on fire. Luckily someone was here to shut off the gas and keep it from causing major damage.

Let me see how I can keep this short:

First American Home Warranty is a good company. Sometimes I submit claims with them online and sometimes I call. And they send contractors out the next day unless it's on a weekend. All of them have been fine, so far, and I haven't had any problems. They’re good and the service they've given has been excellent. Overall, it has been a good experience. I like home warranties and getting one is something that I do. And I’d recommend First American.

July 23rd I submitted a claim for my washer. Since then I've had the repair man at my house 3 times and the last time he stated it was irreparable and that he had already reported that to them after the 2nd visit. First American refuses to provide a replacement. They have now scheduled a 4th appointment with a new company who isn't scheduled to come until the 21st. We are are a family of 4 who both parents work full time and in the meantime have had two sick kids and no way to do laundry. I just want my washing machine replaced at this point, but here it is going on a month and no end in sight. I will not be renewing my contract with First American... nothing but a scam! The customer rep told me that once they received the irreparable report from the technician they would send it to purchasing... obviously not! Buyer Beware! They do not care about your time or about customer service! JUST TERRIBLE!

I submitted a claim on July 29th reporting that my a/c was not working. It was assigned to service company #1 and they contacted me that day to inform me that they would be out on July 31st between 12 and 4 pm. The technician arrived around 4:15 pm and confirmed that there was a leak in the coil and that the condensing unit would need to be replaced. He submitted this to First American Home Warranty for approval that afternoon.

I am in my third year of coverage with FAHW. There will not be a 4th year. We have had several claims and on about half of them, FAHW just drags their feet (after they get their $75 for the service request), give you vague answers and all of a sudden the claim has been closed. They then claim they have not heard from you so they consider the claim rectified....even though you have texts, emails and notes on your FAHW dashboard where there has been back and forth conversation with them. Not to mention the number of phone calls you don't have a recording of.

FAHW has been okay in the past. They replaced a dishwasher that could not be repaired. However, I had 2 plumbing incidents recently. In both cases FAHW used the same plumbing company. When I called the plumbing company about my claim the girl who answered the phone was VERY rude. She couldn't care less about anything and put me on hold for like ten minutes (or so it seemed).

The gfi was bad. I attempted to replace it. When I finished it still didn't work. So I thought there was more to it. Turns out that I wired the gfi wrong. The electrician came out and fixed it in 5 minutes. Paid 75 dollars for that.

I called on Monday afternoon for my AC not working, they got back real quick with a contractor. I contacted the contractor but they were closed. When I called the next morning they stated that they wouldn't be able to come out for two days. Due to the fact that I have four dogs one of them being injured and sick, they stated that they were going to send it back to the warranty company and say it need to be expedited and that they weren't able to do it in a timely fashion. I was sent number that told me they could get it done the following day, but they didn't have the work ticket. I then called the home warranty company back, and they stated that they did have the work ticket but said they couldn't do it so they were still looking for a contractor. After two and a half hours of no update I contacted four local companies, one of which I could come out today and two that could come out the following day.

Updated on 08/16/2019: I just bought my first home. Part of the deal was they gave me a home warranty (FA) A month later my air conditioner stop working. I called FA they arranged for Starks Plumbing and Heating to come out 2 weeks later.. This is all happening with Ohio breaking record heat in June and July of 2019. I tell them I have a 1 and 3 year old. They tell me to buy a window air conditioner and they will reimburse me $150. So 2 weeks of hell go by and Stark's Plumbing and Heating come out. They report missing pieces is why it isn't working. How is this possible when it was just working. So I call a contractor off Google search. They tell me everything is there. That it's the compressor and since this is a r22 it isn't possible to fix due to the EPA discontinue them. That you'll need a whole new system.

Dishwasher and Dryer broke down on separate occasions. Our technician was excellent! I think his name is Constantine, a Russian guy. He knows his craft, and very informative. He is professional and always on time as scheduled. My husband and I were very pleased! I highly recommend this guy to anyone.

Air conditioner condensation. The contractor and First American was very professional and courteous. The contractor explained in detail what was causing the condensation with alternative solutions to correct the issue. The whole process from start to finish was a smooth process. I recommend First American to anyone seeking a home warranty.

I dealt with First American in banking, then when I got into real estate, I continued doing the same. I recommend them to my buyers and I have not had any buyers that I’m aware of that have had any problems. To submit a claim, you call it in and there's nothing that difficult in the whole process. Everything has been going great with First American.

I have been pretty happy with the coverage except I do feel that on some things the cover amount should be a lot higher on what they will allow. I haven't had to use them very often but for what I have had to they have done a good job.

American Home Warranty has done very well for us for the past 2 years. They have very experienced local repair folks that show up on time and do the job well. The company has fixed or replaced several things and we are very satisfied.

Hotwater Tank Repair. Great warranty! Great response and quality of work! Was not expecting the additional cost of $400 not covering in the warranty. I need to read the warranty a little better to understand the coverage as to what it will or will not cover. Overall great protection.

Acquiring warranties for our properties was the prudent thing to do. For our second property, we had such a good experience with First American, so we chose them for our second property, too. So far, we have no problem submitting a claim with them. I do it over the phone as I do not like to do things online. Their reps are obviously well-trained, polite, succinct, and effective. The techs who come out are fine as well. We recommend First American all the time. We really love them and we enjoy having a relationship.

I called to report my garage door was broken. They connected with a garage repair service in a timely manner and the service provided was excellent. Customer service representative was very helpful. Thye keep me updated on the service repair status.

If I could, I would have given them zero star! This company is one of the worst in the business. They sub-contract to a bunch of shady and incompetent companies and leave us with no choice. I have been with this company for more than 3 years and every single time was a struggle to communicate with each sub-contractor. I recently had an A/C break down and as a result of their sub-contractor's incompetence, had a significant ceiling damage with water leak. They left me without A/C for almost 1.5 month. Finally, their sub-contractor made a wrong diagnosis with a very long delay. I had to call other companies to change my A/C on my own. When I called the First American they did not care at all and did not reimburse for any portion of the replacement. So, I decided to cancel my contract with them. If you can stay away from them, definitely do!

They always make my repairs happen. They always follow up to make sure we are satisfied with the work and that it was done to our expectations. They go the extra mile to make sure whoever comes to the house does a good job or come back and fix it. I have my home and my mom's home under this company and haven't had an issue yet. I have had them 10 years so far.

Do your due diligence of the contractors they sent to your house. The plumber they sent is working under someone's else license. His licence is only for an apprentice, who are not supposed to be working alone. I waited the entire day for them to come and no one bother to call. They finally showed up after 9PM. Wasn't even in the house five minutes and the first thing he said was the guarantee does not cover it. Hmm really how would you know, you didn't even look!

My Air Conditioning unit stopped blowing cold air into my house. I called First American and they said someone was going to call me from South Atlanta Heating & Air on Monday. I had to end up calling S. Atlanta Heating since they hadn't called me. The technician came out on Tuesday and said my Control Board in the A/C unit is bad and has to be replaced. I was told it's going to take a while to get the part since First American has to purchase the part for S. Atlanta Heating. They will not allow the A/C company to simply go out and get the part and fix the A/C unit right away. It has been 5 days at 92 to 95 degrees inside my house and each time I call First American Customer Service I get the runaround. I'm constantly being told they have to purchase the part and they can't find it and they refuse to allow me to speak with their Purchasing Department. When I asked to speak with a Supervisor, they hung up on me!

My central air unit went on Sunday. A contractor came out on Monday and said I needed the unit replaced. When the contractor left he said he was ending the report in that night to get the authorization to order the unit. On Tuesday, I called to see if the report was sent-it was not. Called again late on Tuesday night- report was still not sent. Was told that FAHW gives contractors 24-48 hours to send in the report. I waited until the 48 hr window passed and called again. The rep said they would pass the information on to a manager that handles contractors and they would get back to me later that day-this did not happen.

Great service with the refrigerator company. Not so happy with the company that came out to service our pool pump. They didn’t do much of anything. The pump is still very noisy. I was told I need to get a second opinion from another company and pay for it myself. Then I need to submit it to American and they will review it and let me know their decision. I was not very pleased with that.

This was an unexpected bonus and joy. First American Home Warranty replaced the locks on four of my doors and provided four keys... I had just bought the home and was so happy to have "my keys" and each lock keyed the same way. The locksmith was professional, on time, and very efficient. Many thanks!

I had paid for a service call directly through the website. The service provider unknowingly requested payment again at the time of service. It took one phone call to have the process started to reverse the charge. They did have a follow up phone call to make sure that I was aware that the funds were being returned to me.

Filing a claim was easy on the First American Home Warranty website. The problem is that it took over 6 weeks to get my microwave repaired. A technician came out a few days after I filed the claim. He was there for quite a long time but finally said he needed to order a part. It took more than 2 weeks for him to come back, without any communication from the repair company during that time, except when I called them to find out how much longer it would be.

Well, I am very satisfied with First American Home. So far the service has been impeccable. Customer service has always answered my questions and concerns with professionalism and they are always cordial. They are prompt and quick to have contractors at my home when services are needed.

We had a failure of the control unit in a 20? year old double oven. FA had to make a fix or replace decision. Partly due to parts availability, we got a new oven. It took a little longer but was WAY worth it. Would recommend FA.

Repair Attic Fan. Everything went great from my call to First American Home Warranty to the finished job by BMac Electric. Thanks American Home Warranty for your help in my attic problem. I can count on American Home Warranty for the correct help when I need it.

The air-conditioning system fan was fixed on May 9, 2019, however, the MacAtee company did not check the freeon level which was low so the system went down less than 90 days later. I had to pay a $75 service fee again for shoddy work by McAtee. The Air Supply Company added much needed freon on June 8, 2019. I am told there may be a leak in the air-conditioner or in the lines. My system is 21 years old and should be replaced but my request are falling on deaf ears. How many times does one need to pay a service fee before First American Home Warranty deems it necessary to replace instead of doong a band-aid repair?

The service was excellent. The installation was quick and I was kept informed along the way what they were doing. Friendly staff, on time, and efficient. I thought the cost was reasonable, and the entire process took less than a day. Thanks again.

We've been without A/C upstairs for over two months with this company and there is no end in sight. First we had an incompetent claims specialist who would hang up on us and refused to send us to a supervisor. This claim specialist allowed a sub-par company to "fix" our upstairs unit, but who ultimately destroyed it by putting in the wrong Freon. But they waited weeks and weeks with this previous contractor before finally changing to a new one. Meanwhile, I have no A/C upstairs in the hottest months on record.

My experience with this company is terrible to worst nightmare. We just purchased our new home and we are so excited. We had it inspected and everything we know of any problems that exist we are aware. We had some problems fixed but when our toilet, spigot, microwave and ceiling fan act up I immediately called them and requested for a service on electrical and plumbing. Technicians came and inspected but they said they need to report back to them before the actual repair takes place and one plumber asked me if the problem was recent and told him I was trying to recaulk the toilet when I notice that it was leaking on the base and then I also notice that the bolt that holds it down was loose. I tried to tighten it...and then he said, "Thank you for saying that, it would be easier for them to review this case and since you're still new with the warranty company it may not be as easy to get approved for work."

Guess it depends on what area you are in with how good the companies are that provide service. I had horrible service regarding plumbing issues in my house. Thought everything would be covered with just the 100 fee. Nope. They kept saying everything was a modify and would cost extra. By the time they were done adding up all the extra, the bill was for more than a good company charged! I had then back three times for my water heater and they did nothing except say it was going to cost around 1500 to replace it. What is the warranty for then?

I have been a customer of First American Home Warranty for several years. As with most companies, until this situation, my experience was mostly positive. Good customer service, quick responses and explanations. There were a few times of frustration with service request issues but overall it was good, except for our pool policy that we have had with the original warranty. They do not have a qualified contractor for pools contracted with them in my area. So when I need a repair, I have to find a contractor and go through a lengthy process of qualifying a contractor, having him come out, have them call FAHW to let them know the repair will be more than the $125 they okayed initially, then making an appt for the repair, sending copy of invoice and proof of payment, then reimbursement should be on its way. While all this seems reasonable, it is a process that takes at least a couple weeks. But this most recent instance has been the most frustrating.

I was trying to find a home warranty company and I looked on the internet, where I knew about First American Home Warranty. When the water was leaking from under the faucet in the kitchen, I called them. I had to wait for the part, and then the guy came and put the other part on the refrigerator. It was interesting. I also put a claim in for an electric thing and they just called today so I'm waiting for them to get back with me.

I have been a customer with First American for a long time and maybe this is why I haven't gotten any response from them. Maybe they take my business for granted. I called for a leak under my sink. The contractor came and tried to fix it. I was told that if the leak still occurred that I would need a new faucet and of course the leak started again. The next day as with their policy I messaged First American. And their reply was that according to their records my sink was fixed.

Submitting a claim with First American is an easy process to go through. I typically prefer to do it on the phone and talk to someone live versus doing it via the internet. The only complaint I had was that prior to our moving in, there must have been a claim and I keep getting a bill for it. I keep giving it back to the original real estate agent to resolve. I trust now that they’ve gotten it resolved.

First American Home Warranty does not honor policies and hides behind loopholes instead of doing what's right. They don't call back, aren't forthcoming, and have zero customer service skills. I will not renew.

If I could give zero or negative stars I would - this company is terrible! FAHW referred me to a plumbing contractor that did a no call, no show followed by a failure to return messages. I asked repeatedly to have a different contractor assigned which FAHW very rudely and dismissively refused. I researched the plumbing contractor and found that: (1) the company registration with the State of Colorado was withdrawn in 2016 which means they are operating illegally and likely don't have insurance, (2) the contractor has an 'F' rating with the Better Business Bureau, (3) the contractor averages 1.5 stars on Yelp. I can see on the online reviews that multiple people with FAHW complained about the contractor, yet FAHW continues to try to send an unregistered F-rated contractor into their customers homes. Disgusting.

I go over the phone to file claims with First American Home Warranty. It's an automated system and it's real simple. But I am not happy with the plumber who came out. I had water coming out from under my floor in my master bathroom and he told me the issue was my shower pan. Nobody had used that shower in over a week though. I told him it couldn't be the shower pan but he said, "Well, that's what it is and I'm a plumber." I have a tile floor in the bathroom where the shower and the toilet are then a wood floor out where the vanity is. They said the water was seeping under the tile and the wood floors, which was a little strange.

I called the company because my fridge broke on Friday night. The agent told me since it's a fridge it's urgent case and a technician will be sent to my place in 24 hours. He even gave me the contact number of the technician (Harbor Appliance). And suggested me to follow up with the technician on Saturday morning. I did call the technician as I was advised but he did not have any idea about my case and asked me to call him on Monday to set up an appt. When I asked him to set up an appt right now he got mad and hang up on me. I also found out the phone given to me by First American was the technician's cell phone number not his office number.

I will not be purchasing First American Home Warranty again. Horrible customer service, do NOT inform you on any updates even though they will say they'll call you in 24-48 hours you'll end up having to call them again. You'll be paying for service THAT HAS NOT BEEN COMPLETED. My first contract was to change locks and the contractor called me literally 1 month later. The job has been completely BY ME weeks ago! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE!

Do not use this service, I have been trying to get an A/C fixed or replaced for almost a month and to no avail. I have taken 3 days off to meet with contractors, 6-7 hours of phone calls and meanwhile I have a 6 month pregnant wife in 90-100 degree heat because after two contractors have stated full replacement...First American "needs more information"... This in my opinion is a scam and I am sure I am not the only one that feels the same way. In addition, I had a refrigerator issue where the ice machine didn't work, instead of fixing it they told me it was a known issue to the manufacturer so they wouldn't cover it. At this point it has probably cost me more to deal with First American Home warranty with 0 resolution than just to have paid out of pocket for all issues.

I have been with this company for one month after switching from a different warranty company. Dishwasher stops working and I call to place a claim on July 3, 2019. Forgot about the claim after 3 weeks because I had been out of town and working a lot. Tried to use the dishwasher last week and remembered it was broken so I called First American. The representative asks me why I did not call the contractor after they did not call me as if it were my job to track the claim. He said I should have contacted them to coordinate the service call. I told him I did not pay First American to do a job just to do the job myself.

First American has been great. We got the warranty as a guard against future expenses, and every time we’ve had an issue, First American has taken care of it. I've called them for claims, talked to their agent and told them what the issue was, and usually, within 24 to 48 hours, there’s a contractor out to address the issue. Their contractors have always been polite and they do excellent work. Whatever the issue has been, it has always been resolved. Overall, I've had a very satisfying experience with First American.

I am a total Newbie. I have not experience other than a very seamless, easy registration for this Home Warranty Insurance Policy. Price is fair and reasonable. I trust any actual use of the HWIP is as seamless and easy.

I have a home warranty plan with First American Home Warranty for my appliances and AC. On July 24th 2019, my AC broke down and was not able to cool the place. First American assigned a vendor - Cool Factory here in Leesburg to address the issue. The vendor came and told us that the AC has lost its efficiency and the whole unit needs to be replaced. I called First American and explained the issue what the Technician told me regarding AC needing replacement and they said it’s covered under my warranty and they need the report from the vendor. The vendor finally uploaded the report and it seems the report is submitted through First American website and a customer representative on First American advised the Cool Factory vendor to only state No Mechanical failure and the Vendor did the same.

We’re fairly new with First American and it seems to be okay, but we had a claim with them that was a little touch-and-go for a while. They delivered the part but didn't send a kit with it so they sent another one out. We should’ve been told that the part needed a kit. My wife had to order one and she had to pay for that out of pocket and it didn't come out of the warranty. Then we had A-1 install it. The first guy came out and didn't know his head from a hole in the ground. It happens, but his buddy came by and he installed the part and did a good job. The stove is working fine now. Then we had a problem with our dishwasher right after that. A young gentleman that came in with the other gentleman knew exactly what was wrong with it. In 15 minutes, he had it fixed and was on his way.

Disposer was leaking. It was about 7 yrs. old. They couldn't fix it so they installed a new one and within 45 min. I had a working disposer. The techs were very friendly and I would recommend them to anyone.

I had a warranty since I bought my house as I figured it would be better if I do since I live in an older home. However, my previous home warranty did not cover some items that I liked covered, so I looked into First American and they said they would cover those. The thing is, I have an issue with my refrigerator that I have mentioned to them in the past, but it seemed like they don’t listen. I’ve been commenting that my refrigerator is breaking as it's making tons of noise, but they keep saying that they can do nothing about it because it’s not broken. I have stated that if it either breaks or explodes, it’s not just gonna cost the refrigerator. It might cost the wall and more damage to whoever is around it. I tell my kids to get out of the kitchen when they hear the noise. And whenever I get family in the house, they ask about the noise and say that it’s not normal.

Our AC until iced up (in Florida) so I called and they sent a technician in a timely manner and he diagnosed the problem to be replacing the inside coils. We had a non covered expense of 165 to dispose of part, I agreed it this is what it takes to fix it. Then so be it. It fix the problem for almost 2 months and it iced up again. So I called and another AC company (Total AC) came out and said another part need to be replaced and first ordered. When He came out, it says he cleared the line and no mention of replacing anything.

I've used First American Home Warranty for quite a while. I do everything over the phone and my interactions with the reps have been mostly good. But we've had one major incident that cost us a lot of money. It was something that First American did not respond quickly enough to with an electrician and we ended up having to get somebody in to fix a water heater problem. It cost me $1,900 because we had to fix it over a holiday weekend. Most of the time, we can wait three days like when there was an electrical outlet not working in the rental house. It took four days to fix it and that was okay. But when I have a tenant that just moved into our rental home and they lost their water heater on a Friday before a three-day weekend, that killed me that nobody was able to respond.

I needed my air conditioning fixed right away and I was able to have that done the next business day. I had to wait due to busy schedule of the appliance company but when they came out they were fast and effective. I'm totally satisfied with my whole experience.

My experience with First American Home Warranty on this particular item was and still is HORRIBLE HORRIBLE!!! The company has given me the runaround for over a month with no end in sight. Each time I call for updates I get the same answer, "Your case has been escalated and someone will call you tomorrow." Well tomorrow has come and gone now for over 30 days. My experience started on June 25, 2019 when the contractor showed up to my home, examined my dryer and said parts needed to be ordered and it would take 5 to 7 days. On July 3, my case was escalated. On July 6, I was given a ticket # and told the contractor relations department would get in touch with the contractor. Well I was not informed of how it went with the contractor. I purchased a new dryer and was told to send a copy of my receipt to claims review and to my surprise I was told I could only get a payout of $52 which was the cost of parts and labor.

We have an older home, and with past experience, we thought we’re gonna need a home warranty after buying up a home. Somebody referred First American to us, and we've been with them for about two years now. I do my claims online, and I've also done it by the telephone, and it has been a very easy process. They contract with other people to come to our home, which over a year ago, we had one gentleman who seemed to be having a wrong-sized box day, but usually, I don’t have any problems with them.

I was recommended to use First American Home Warranty by my real estate agent because I am a new home owner and the place I purchased was over 20 years old with the same AC and Furnace. Well within a month of getting the policy the blower motor went out in the furnace which also controls the air flow from the AC. I opened a claim, had a contractor come out and send the work order to FAHW so they could order the part. I never heard anything after that for days. Finally I call FAHW and am told the order was cancelled because the part information provided from the contractor was missing or incorrect and they tried to reach them but had no response. I contact the contractor and am told they never received an email or call from FAHW and all the information provided was correct. So I send a message to FAHW on the app and am told the part was ordered on the 15th and will arrive for pickup on Friday the 26th.

I switched from AHS. Best decision I made. Customer service friendly, customer service reps speak clear English. Fast and professional service. No issues or concerns. I will add my other 10 rental properties. Keep up the good work! I’m glad to have the peace of mind knowing I’m in good hand with First American Warranty!

I have used First American Home Warranty for 10 months. I have had to make repeated calls concerning the same issues. When most of the contractors come out, the issue goes unresolved and I have had to get new contractors to look at the same issues. The new contractors always come up with a different result. I do not trust the contractors being used. Subsequently, I end up pay the 75.00 service fee each time a new contractor comes out to look at the same issue, due to the fact that 30 days have passed. I do not recommend First American Home Warranty. I will say once I have made the 2nd or 3rd call (and paid 75.00 each time), the issue either gets resolved or they finally explain that the problem is not covered.

Every time we called someone came right away. Ever since we moved in we have had a problem every week it seems. Just like the movie starring Tom Hanks called ‘The Money Pit’. Hopefully all is good now. We will see.

The fridge was not cold and the repairman told me what was wrong with it and how to fix the problem. I followed the instructions and it now works fine. Ice had built up in the tube from the freezer to the fridge causing the fridge not to be cold.

It was easy to file a claim and the response time was acceptable. When the AC Unit needed additional attention within the 30 day open claim period there was no problem scheduling another service call. The repair was successfully completed. We are happy with First American.

I got a home warranty seeing the benefit in being able to maintain the cost rather than have a big surprise of a repair. I used to sell real estate and recommend First American all the time. Compared with other warranty providers, First American covered more items for the money, with broader coverage especially on stoppages and backups.

Great company to deal with ! My claims were handled in a very professional manner and they did everything possible to make my claim experience as easy as possible and to my satisfaction. I would highly recommend First American home warranty over any other company where I have had some bad experiences.i have found other companies try to avoid paying claims through exclusions First American home warranty is a helpful partner in resolving the claim and issue .

My dishwasher just stopped working (no lights on control panel). The repairman sent out from AJ's Appliance was great and found a wiring issue that fixed it. But he noted the rusting interior trays and sent them in to First American - and they authorized a NEW appliance! Hooray.

The two different men that came for these services were great. I highly recommend. Such a big change over the other “plumber” you always had before!! I had the HVAC before for heating also & he is great. Johnny is the best plumber!!

It is NOT First American Home Warranty that I have an issue with today. It's the vendor who closed out my case without completing the job. I have had the same guy come out twice, and he asked that I monitor the system for a week and let him know if I was still having the same issue. Well, exactly one week as of Tuesday, the issue is back! I attempted a total of nine times to contact Sean, the service tech and the office with no prevail. Voice mails were full; therefore, I couldn't leave a message. However, I took it upon myself to reach back out to FAW to get a status. Here's when I learned that my claim was closed!!

We were very pleased with the replacement of our oven. FAHW assigned our service to CSRA Electrical & Automation. The representative was very knowledgeable and professional; he provided excellent customer service. He set appropriate expectations for approval, delivery, and installation of our new oven and the entire process exceeded our expectations. FAHW communicated with us frequently during the process, and provided excellent customer service. We recommend them to our friends all of the time.

First American Home Warranty was the best decision I made. I have been wanting to get this insurance since last year when I received the flyer in the mail. Getting First American Home Warranty is one of the best flyer I held on to. Working and speaking with FAHW customer service and reps. was easy helpful polite. FAHW makes you feel you are important to them.

The customer service and the process to get my water heater replaced went well. My main critique is when the job order requires for the owner to approve out of cost parts, to be contacted right away. I had to probe for information on the reason why my water heater wasn’t replaced yet and it turned out the reason was because I needed to approve an out of pocket expense. I gladly and fairly paid for it, but I was without a water heater for a week when it could’ve been only a couple of days.

The representative from J&L was very courteous. The only issue was that when the faucet was replaced on the hose bib I was not asked if I wanted a replacement in kind or if another type of faucet would be ok. The replacement faucet works OK, but is stiff to turn on and off. I've used is each day since it was replaced and it is still very stiff.

Reason no comment. Haven’t had to use your services yes. The reason we switched because it was a better deal than the other company that we had. The customer service was great. The person that signed us up did a great job.

Our range stopped working, the tech was out and had to order a part. In my opinion a better sytem of getting things approved and repaired needs to be done. The tech finishes his day and then give his reports to the office, then the office sends it in to FAHW for review. This can add an extra 2-5 days depending on the day of the week it starts. Why not have an electronic repair order that is done on site and sent out before he leaves the repair site. Now it can be authorized same day. I understand that nobody carries inventory, but companies like repair clinic have great service hours and can have free shipping in 2 days. This would cut the start to finish time for some jobs in half. Our last range job was 10 days due to a stat and weekends.

First repair to AC completed on 7/19. 24 hours later AC quit working. Next repair scheduled for 7/24 from 8 to 12n. Called Sears home services several times in the afternoon. Long waits, disconnected and no help... running late etc. Get call at 4:30. Repair will be here at 6:30pm. Great but we actually have plans and that doesn't work. 8 to noon would have worked. Many hours on the phone with polite people who really did care and didn't understand what I was saying... never apologized. Now coming Sat 1 to 5pm. No priority for not making yesterday appointment. Hours wasted and while people spoke English, they didn't really understand it. Total nightmare. Still no air. Temp in the 90's.

Excellent service from First American Home Warranty. Very quick turnaround with reimbursement. The Contractor was quick and very professional. I would recommend both First American Home warranty and America’s Swimming Pool Company (ASP). First American Home Warranty went above and beyond my expectations.

I just signed up with First American this month. It is the value I appreciate... much lower than the previous home warranty with same coverage. Since I am a new customer, I have no claims at this time but this gives me a peace of mind. The premiums fit in my retired budget well.

Have been with this company for over 3 years. When our hot water tank needed replaced the process was seamless - could not have asked for better service . My experience with my AC has been just the opposite. I have contacted this company numerous times and still do not have a tentative date of repair! I was assigned a sub par contractor that collected the $75 fee, but did not follow through to retrieve the part to make the repair. I was then assigned a new contractor after already waiting two weeks on the first one.

A tech came out in June. We were scheduled to have the unit fixed a month later July 12 with a supposedly expedited status due to the kids asthma. My daughter birthday party was scheduled for the 13th and we received a cancellation call the day of. We went out and purchased 3-500.00 units for our 4000 sf property to cool down the place for guest. The date received from the next call was July 20th. I called Ricks the contractor to confirm the date and they had nothing on the books as they hadn’t received parts yet. Once the parts were in we received a new date for August the 20th. Our electric bill was 695.00 for running the units all day and night to keep the kids from having attacks. We have spent over 2500.00 at this point and still have a co-pay of 1800. The unit is only 4500.00 installed at with other companies. I’m meeting with my lawyer to discuss going after this company. Please don’t waste your money.

I have submitted 3 claims and 2 out of 3 were quickly solved and fixed. The current problem is aggravated by the fact that the representative never is able to answer her phone, never responds in a timely manner to messages on their dashboard, and has figured out how to disable her phone tree so one cannot leave messages. It has been over 29 days and I am the one doing all the legwork. Meanwhile, the AC is still broken. Very frustrating. If I could leave half a star as a rating, I would.

First American Home Warranty always gives good service. They send only professionals to your home. It’s a great value. I have had their warranty on my home for the last nine years. I will keep this warranty as long as I own my home.

2 months ago I submitted a claim about a burner on my stovetop. A contractor came out and cleaned it and ordered a replacement part. Came back. Replaced part, wrong part that First American ordered (refurbished of course). The contractor got flustered, I called FAHW and they put a new contractor on the case. Much better contractor, but same deal, cleaned the unit, ordered new part, came back, replaced part, it doesn't work. He told FAHW that it's not repairable. They fire the contractor and call THE FIRST ONE AGAIN. I now have a message that my case has been assigned to a "new" contractor. I'm fairly certain I will spin in this cycle until I get an attorney. Worst experience ever. I will inevitably end up buying myself a new range after having spent money on the warranty and the $100 service fee that provided me no service.

My First American home warranty was part of the package when I closed on my condo, and I have called them for claims. I got new keys, which was one of the offerings. For 75 bucks, I got my whole place rekeyed. That worked well and the guy who came out was good. However, I’ve had two not good experiences. One was when I had a plumbing situation and people came out, but they couldn’t find the leak. The other was with my refrigerator, wherein somebody came out to fix it but it didn’t get fixed. I called back the refrigerator person, and I was told somebody would call me but they never called me. So, it still leaked inside. And I’m frustrated, I just left it alone. I had too much going on with that leak in my kitchen. My kitchen’s all torn up right now.

Updated on 09/04/2019: This is a follow up from a review I submitted a couple of weeks ago. After an endless run around with both Jungle Cat heating and cooling and First American, the nightmare got worse. I was told that more agents would be assigned to the case. None of these agents seemed to know what had been going on so the story kept having to be retold. After initially being told that Jungle Cat was the only HVAC contractor serving my area, I suddenly got a call from an agent in the renewal dept. After telling the story again, she was pretty fired up and instructed me to get my own 2nd opinion and e mail her the estimate. I did and she forwarded it internally to be processed for reimbursement. This was her directive because Jungle Cat refused to come back after 3 service calls with out fixing the issues.

We have unfortunately had to deal with First American three times now. The first was our garbage disposal. This went smoothly. Then we needed to have the on/off switch fixed/replaced on our Vent-a-Hood. First American said the simple toggle switch was not available and we needed a new hood vent. Besides being very wasteful in my opinion, they sent a $250 Kenmore to replace an $800 Vent-a-Hood. Then the heating element in our oven went out, and apparently fried the controls in the process. The technician said they would try to find replacement parts. We received the heating element, then after checking repeatedly and getting no communication from First American, were told they couldn't find the "mother board", so they would order a new oven.

I have received poor service from First American as well as the contractor they assigned to my claim. The contractor has a 1-star rating on Yelp but I will not name them in this review. I submitted a claim for my downstairs AC via the website on July 10 very early in the morning. I was given the contact information for the AC contractor; after not receiving a call from them, I called late in the afternoon and was on hold for 30 minutes. The technician was scheduled to arrive the next day, July 11, between 10:00am-2:00pm. Technician arrived, checked out my AC unit and let me know that my compressor was bad. He left me with the yellow copy of the ticket explaining that it was the compressor. Of course, the contractor would need to send the report to First American.

Thank you very much, very pleased with home warranty. They went above and beyond.

They are consistently the worst customer service I have ever had on any home warranty. I have had two issues in a row in the last month and they have a been horrific experiences and have cost me way too much stress. I also have a lot of hidden fees for things you have to pay for when just getting an appliance facts which I am now switching the plan because I cannot take this anymore. They do not respond to service request put in online right away you have to call them and follow up to get anything done and half the time that doesn’t even have an even an emergency situation. Was extremely unhappy with how they did not follow up with me at all or Assign the service to anyone Until I called on both instances.

They are HORRIBLE!!!! I have three claims that have been going on since April. We have paid over $4000 out of our own pocket on items covered by their contract. We had a massive plumbing issue that resulted in a public health sewage spill because of the contractor THEY REQUIRED us to use. I am disabled and could not risk my health. Unbelievable☹️. Still fighting with them.

Dealing with First American Home Warranty to get our AC repaired was one of the worst experiences that I have ever encountered dealing with customer service. The ineptitude of this company from the case workers to management is beyond belief. We filed a claim on 5/22/19 because our AC went out and we needed it repaired. It took two weeks before their one star vendor was able to come out and take a look. It was determined then that the evaporation coil and refrigerant needed to be replaced. The part was under warranty so First American did not need to cover the price of the part. They told me it would take between 7-10 business days to get the part. Two weeks later they called me to tell me that the wrong part was ordered and that it would take another 7-10 business days to get the right part.

Don't go with this company. I had a plumbing issue one month after buying our home and this company did NOT honor their contract. I had to pay for the repair out of pocket. People I knew people that worked there and they said it should have been covered. Ya, I could have spent a fortune on lawyers but it was a loss. I would caution anyone to go with a different warranty company!!

Run. Don't waste your time. Submitted a claim to fix my AC a week ago. No resolution. I'm pretty sure this is a scam. I feel my $500 went to pay for a call center in India to give me excuses every day how contractors are not available. Then they proceed to tell me to back every 4 to 8 hours they will have a resolution. I couldn't make this stuff up. Spend hours of my personal time trying to get a so called company to hold up their end of the commitment.

I was having a minor temp stability issue with my AC unit, and mostly wanted it to be serviced and checked since it was old. The rep said great and set up and appointment and charged me $75. The repair tech gets here and says, "We don't do servicing. Only repair diagnostics." He wouldn't even look at my unit since it was working relatively well. I'll be cancelling when my contract expires.

I have had First American Home Warranty (FAHW) for 1.5 years now and I recently had to use it for the first time. I woke up Monday morning with my floors flooded due to my A/C unit leaking. I called FAHW to send out a contractor. He comes out Tuesday morning. He doesn't know where the leak is but does some caulking and then tells me to monitor it to see if it still leaks and let him know. It does still leak, so I try contacting him multiple times on Tuesday & Wednesday with no response. At this point I call FAHW back because I basically am tied to my home because the bucket collecting the leaking water needs to be dumped multiple times throughout the day. I can't go into work or it will overflow.

On July 10, 2019 my AC unit stopped working and I made a service request at that time with First American Home Warranty. On July 12, 2019, Guaranteed Heating and Air came out to service my AC unit at 11 AM. They were at my residence for 15 minutes total. The service tech told me that I obviously had a problem with my HVAC but he could not find what it was. I called First American Home Warranty as soon as they left as my issue had not been fixed. I was advised by the female I spoke with that they would have to wait on the report from the contractor before anyone else could be sent back out. I was advised by her that she would make a request for it to be sent in but that they had 24-48 hours and could take until Sunday to submit it. She advised me that I could be proactive and call back the following day so that if the paperwork was received someone else could be sent back out.

I have a First American premium home warranty plan. I called for broken shower handle on July 8th, 2019. The assigned technician came on July 13, Saturday, said "Your shower valve is broken needs to be placed," wrote a report. Please see the copy of his report attached. Per my contract, the shower valve is covered item. The repair is rejected by First American. When I asked the customer service explanation, they told me "If the valve broken by regular wear and tear we cover. If not we don't." I was so shocked by this statement, so I guess I went in behind shower handle and deliberately broke the valve????

The very worse home warranty company bar none. After fighting with this company and paying over 400.00 to so called repair person, who obviously did not know what he was doing after 3 trips, had to get Michael and Sons, a local reputable company to fix ac system at the cost of 900.00. DO NOT USE THIS COMPANY. IF YOU HAVE, CANCEL IT.

They came out and replace the igniter on the heater for the pool. After they left, the pool pump, heater, nothing worked. I had you send them back. They said the pool people didn’t install the pump correctly and I needed a new board and connector to make the system work and they would get back to me with a quote, however it would be several hundred dollars. I called my pool people , who installed the pump, they came right out and said someone turn off the pump, they turned it on and everything works fine. While I didn’t see them, America Pool and Spa, do this and they showed me how to work around the problem by hand, however there’s still the question of who turn it off so it had to be done by hand, and why they didn’t say, oh it’s turned off. No one was near the pool controls except them and my regular pool people. Everything is working fine and I don’t need the expensive new board.

Plumbing and dishwasher replacement. The service provided Drain Go and Durston Appliance couldn't have been better. Quick action by FAHW got people to my residence the next day and work started immediately. The servicemen did outstanding work and I am very happy. Glad I had faith in FAHW.

The repair of my pipe went well. I completed the concrete repair and the application of the new epoxy. My new air conditioner has not arrived for installation yet. Once completed, then I can submit another survey. I have not received an update.

June 9th we experienced an issue with the breaker for the well pump tripping multiple times. As long as we only needed water at the tap we were okay but more than that would trip the breaker. I opened a claim online. We called the well pump and septic contractor Monday morning. We used this contractor earlier this year when we had a septic issue. We needed to know what was wrong and what was needed for repair.

I have a 2004 and a 2015 water heater at a home I just bought. Week before moving in, turned on the water to the house and found the 2004 water heater leaking and filed a claim. Plumber didn’t come until the next day so we took emergency measures and disconnected and emptied the water heater so the 2nd one could still be used. Plumber arrived next day and reported that because the unit was disconnected, he couldn’t do anything. FAHW denied the claim. This is ridiculous as we were only taking measures to prevent our home from flooding and causing other damages

Contacted FAHW after my A/C unit went out about 9pm on 7/7 (I live in FL). Called FAHW and I was told work order was given to Total Air for repair who couldn’t get out 'til 1 week later. I notified FAHW that 1 wk was unacceptable as I have my 70-yr old elderly mother in the home. FAHW then contacts Sears who can’t come out for 3 days - still unacceptable! I then contacted a company that came same day - acceptable! Since then I have been attempting to cancel my contract with FAHW! NO ONE knows how long contract cancellation takes, no one in cancellation will return my call! And they are still taking money out of my account. It’s impossible to cancel with this company! CANCEL MY CONTRACT NOW!!!! IT DOESN'T TAKE 45 DAYS (NOR 60 DAYS)!!!

The repair turned out to be two broken parts which had to be ordered. Work was done and washer works great. I have used FAHBP for many years and always pleased with the contractors they select. I recommend them highly.

Ice maker was no longer working and we requested a service visit for this. The appt was set within 24 hours and the service rep that came out was, polite, knowledgeable and kept us informed. He did an initial test, determined the issue, replaced the defective part, tested the ice maker, cleaned up after himself left. All said and done within an hour. Outstanding service!

We had our garbage disposal literally fall off. We submitted a service request and had a plumber with the right part the next morning. Excellent service, super quick, and so affordable! We were relieved to have the service and support and a plumber we have used before. The best part was the low service charge. We got a 200 disposal, a real plumber, and professional service for the 75 dollar fee. Thanks First American!

One repair service was about as bad as it gets: the first tech is trying to learn how to fix a "rare machine" - a Whirlpool washer! The second guy came in all attitude and rude - "Hook it all up and then reschedule me - takes about a month." I'd already waited that long; after some insults he left. Then we get to the garage door folks: polite, smart, knew the technology and offered future repairs, wanted to do a full inspection but the garage is filled with boxes from the new appliances. And through it all, First American was there checking on us and the work done.

First American warranty company did great customer service presentation. Without their assistance I do not think the repair company would have completed the job. They followed up with me once a week. Thanks to Luis, customer service representative was a great assistance and June ** was awesome who was assigned as customer satisfaction officers who followed up with me once a week and made sure the Vendor is taking care of First American customer. Thank you both.

The plumber quickly figured out the problem. He took care of the slow drain, and now it drains like new. He even advised us how to try to avoid the problem in the future. 5 stars rating for Tony from Cal-Home Construction.

I’ve been very satisfied with First American Home Warranty’s customer service. Their contractors are not always first rate but they have been able to repair or replace anything that I’ve had issues with. Their rates are very competitive as well.

I have had to file 4 claims over the past few years, and First American Home Warranty has been very response in both providing vendors to assist me, and in following up to make sure that the work was satisfactory!

My oven needed to be replaced, so I cashed out and bought my own. The customer service was good and the agent was helpful. I also had a dishwasher replaced at the same time and did the same thing. This was a pleasant experience.

Worst experience I have ever had. Don't waste your money, they send out terrible companies, that do subpar work and don't try to help at all. They only try to find ways to take your money and do nothing. Horrible company!!!!

We made the decision to change home warranty coverage to First American and so far it had been a painful experience. We have been nine weeks without a functions refrigerator or freezer. It took three days to get in contact with the first assigned contractor who I needed to repeated contact. They did not work on built in refrigerators. There were only three questions asked when I made my claim including whether or not it was a built-in. After I ask them they they informed me I needed a new contractor.

We called to make a claim on our low voltage electric system. They sent out a tech. The tech didn't work on low voltage systems and advised us to call company to schedule tech trained on low voltage. We did call and company said they don't cover low voltage. They did, however, charge us for the tech visit that they should never have dispatched. They refused to waive the charge. Spoke to 3 different people, one disconnected me, one sent me to supervisor voice mail and I left a message and never got a call back. One supervisor did answer, after waiting about 30 minutes, and would not waive charge. Very very poor customer service.

I placed a claim on July 1 and it is now July 10 and I am still waiting for my AC to be fixed. Warranty company seems to be doing everything they can to keep it from getting fixed and spending their money. I have been a customer for over 2 years and this is not the first problem I have had. I am on my second contractor. The first contractor was a whole other problem, broke items and lied and then hung up on me as he said he was not going to come for 3 days.

We recently purchased our house in February. The seller agreed to offer home warranty coverage for us, and we accepted. The dishwasher in our house is unique, it's a split dishwasher, instead of the usual one. We quickly noticed the dishwasher collects water on the bottom half of the machine since we only use the top half. Long story short, I have paid two payments of $75 and after 5-6 technicians, FAHW refuses to replace my dishwasher. FAHW contracts with local companies (the cheapest) and those companies hire 1099 technicians with very limited English speaking skills. Not only I can't communicate to the technician what the exact problem is, but they also can't relay the problem on their report. When you call First American Home Warranty, you can clearly tell the call center is not located in the United States.

I had a covered breakdown of my air conditioning unit which occurred on Saturday, June 29 2019. A call was made to set up an appointment with a technician to evaluate the problem. The technician from TotalAirCare came on July 1, 2019 and said he would report the issue and he thought it would be Friday before it could be fixed. I told him that because the temperature was at or above 112 degrees that was not acceptable. Between Monday and Friday I called FAHW and TotalAirCare multiple times a day trying to get some assistance. I was put on hold for long wait times and received no solid information and no assurance of any service -- there was always some excuse or question that needed to be addressed -- by the other company or whoever I was talking to at the time.