First American Home Warranty Reviews

I've done a bunch of claims through First American Home Warranty and have had pretty good interactions with their reps. It's a hit-or-miss with the technicians though. Sometimes if they can’t resolve something, it’s a little confusing about what to do. They send people back out but I’ve had a couple of claims that have dead-ended a little bit. Nevertheless, I generally like the technicians that come out and the best part is how quickly they do a turnaround. If I was trying to book somebody to fix a lighting or refrigerator or flooring on my own, it would probably be a lot more time-consuming for me. So, it’s great to know that it’s usually a two-day turnaround. It’s also clear what's covered and they have fixed pretty much everything that they said they would.

Your customer service needs a lot of work. Your company will not answer emails, phone calls of any kind complaints or any issues where repairs weren’t perform right the first time. Your contract says if an appliance is faulty and can not be repair it should be replace not keep wasting my time and money.

First American Home Warranty goes with the cheapest plumbing company available. The three times I have used the warranty they sent the same plumbing company to fix. All three times, the guy stated he did not have the tools to fix, and recommended advanced technology to diagnose. I am sitting here waiting 4 days later with no resolution and their website states "report under review". Pathetic, I would not recommend this warranty company to anyone.

I always thought having a warranty provider was a good idea. First American Home Warranty was used on the house before I bought it, and I continued it. I go over the phone to submit my claim, and the it' is pretty easy. But sometimes, you can tell that the reps are out to save the company as much money as they can, so it is a question of how you phrase what the problem is. Then, some of the contractors don't know what they're doing. You can readily tell they are not the most experienced or the best qualified -- they're the cheapest thing they can find. Overall, the experience, nevertheless, has been good.

We've had First American for seven years. Their claim submission process is lengthy. Sometimes it's quick and efficient and sometimes it goes in circles. It just depends on the issue and the person who answers the call. We've had an issue with our refrigerator for several years. They keep saying something else is wrong with it, and we keep having an issue with it every few months. It has been eight or nine times and even though they said they'd replace it after so much, they didn’t.

The tech arrived, within the promised time frame. He observed the gauge readings, and determined our system was low on freon. A previous re-charge in 2014 was determined to be so small as to be undetectable. The system is cooling much better.

Repaired my refrigerator. Replaced my microwave saving me thousands of dollars. Also replaced my ceiling fan. I have been a member for over five years and previously had a rental property covered too. I highly recommend First American Home Warranty.

Plumbing contractor and garbage disposal installation contractor are very knowledgeable and they did good job. They replaced kitchen sink faucet and under the kitchen sink, water controller (for both hot and cold line) unit. I highly recommend buying the First American Home Warranty insurance for homeowners.

Very pleased. Problem was handled quickly. It was also very easy to go online and get service. Prices are very reasonable and if the situation arises I would recommend this company to a friend or relative. I will stay with this company.

The previous owner of the house had a First American Home Warranty contract, and then we renewed it under our name. I submitted claim over the phone, and the process and their reps were good. It took three days for the technician to come out and they were fine. I'm usually there when they're at the house, but they also talked to me on the phone if I needed it. The quality of the work done was good, but with regard to the air conditioner that we had which the previous owner had when we moved in, the service person had been called out multiple times. FAHW insisted on repairing things rather than replacing them, which meant I called a lot. The warranty company nursed them along until we ended up replacing it ourselves.

I received a bill in the mail from First American regarding a copay to Elite Plumbing in DALLAS, TX. I made this appointment primarily to repair the cold water faucet in a bathroom. I explained to the First American appointment I could not get cold water due to the faucet on/off knob being stripped. He made the appointment with Elite Plumbing who were to come out the next day. In addition to the cold water knob being stripped, I also had a slow draining sink in another bathroom. We added this repair to the repair order.

The company was able to get a third party contractor who was able to fix the problem in a week or so. I am happy with the final resolution.

Company is very good and does all repairs. When call for a claim they come out when they schedule. If they can't fix the applainace they will replace them. They have fix plenty of my own appliances. They are great.

By mistake I paid a double service fee. Now after weeks and many phone call and e-mails I have no refund for one fee. Their phone client rep and her ext. number are phony. Every one I talk with puts me on hold then after many minutes they hang up. No returns on e-mail. Complete run-around, typical scam artists. If anyone reads this, buy from any other company.

I requested AC service the company that was allocated didn’t call for at least 4 days and won’t even make it to my house for at least a week after I made the call. This was in the middle of summer at over 100F weather. I canceled my contract and paid out of pocket and they are trying to refund me for less than 50% of my premium after just one month of coverage. They sent a lousy letter and made no attempt to provide an itemized list of charges.

My real estate agent purchased the policy from First American Home Shield -- there was a procedure that when you buy a house, you buy a warranty. Submitting a claim to them was very positive. The contractor wasn’t probably the best you can find, but, other than that, the customer service was great and the home warranty company was staying on top of it. They sent me a check for new appliance, and I purchased a brand new appliance which is performing perfectly.

So far, our experience with First American has been good. We’ve had to submit two claims, for the refrigerator and the microwave, and the contractors that they sent were very nice. We took the payout for the refrigerator because there weren’t any parts for it, and that has been good. It’s just a little bit tricky to find people that can service us because we live in the middle of nowhere. Except for the two that have made it, everyone else we had had to cancel because they don’t work in our area. Nobody at First American seems to check that at first when they call their contractors. They just assume that the people would service us because we're close to the zip code that they do.

We normally call in our claim with First American and for the most part, their contractors have been good. But I've had some issues with the plumbing contractors. I have an issue with my toilet and I submitted two or three claims for it. A technician would come and use a scraper then flush it. It does flush. But this is a recurring issue. This became a repeat visit or a follow-up visit but with a different contractor. Although the issue is not resolved, I can live with it for a little while longer. All the mechanics are good, but due to the calcium buildup, the toilet is not flushing properly. There are times where I have to flush the toilet two times to clear the fecal matter. I've kinda left that by the wayside for time being. Other than that, I'm satisfied with First American for the most part. I've also had good experiences.

Very nice young men, I would however discourage them from speaking their language in front of customers, it's rude but most people don't know that but it is especially in front of paying customers. Secondly, the assistant also asked if I 'lived there alone' to which I said no emphatically. This guy is just young and dumb and not as invested as the primary, Lead Gentleman who was extremely polite. I also would share this feedback with them.

Please do not waste any of your money on this ridiculous company! They don't cover jack when it comes down to it. Says they cover refrigerators, which are built to keep things cold, but they don't cover the interior lining, the lining that in fact keeps food cold. They have every "out" in the book to get out of covering you, it is a joke and a scam! On top of that, they contract the bottom of the barrel contractors, you won't get quality work even if they do come to service your issue.

AC out in hottest 2 months of Texas history. Not fixed. 2 mos. Issue. Contractor said we needed a new compressor and FAHW would cover. Or, they would make me a deal on entire new system for $4,500. We have the warranty for a reason...replace the compressor. SHORT STORY, it is now almost 10 weeks later, I have gone through 8 customer service reps including 3 "supervisors". Guess what? It is a "Hampster Wheel", everyone is reading out of the playbook. "We understand your frustration. We accept responsibility, but can't do anything but wait. We will call you back in 24 hours." No calls. Emailed 3 times. "We will get back to in 24 hours." Not responses. They have used so many excuses.

We recently purchased a new home, which has fairly new appliances including a high-end Amana AC unit. The home purchased included a 1-year warranty with First American, which has not ended yet. Last week we had an AC failure on Wednesday 09/04 and called First American. It's 3 days + and we are still without AC in this hot and humid Houston, TX heat by the way. They scheduled and sent a technician from ATC Heating and AC LLC on Friday morning who diagnosed the unit and told me the compressor was out and needed to be replaced (a parts and labor job). I was fine waiting a few days for the part. What I was not ready for was his statement that there would be "Out-Of-Pocket" costs of $530. When I asked what the out-of-pocket cost entails, as you would on a work order/invoice, I was referred back to First American, who sent me back to ATC for an explanation. What kind of business practice is this?

Whenever I submit a claim with First American, it's easy and very professional. I do it over the phone and have had very nice interaction with their reps. They ask me about my problem, and I tell them. After they get all the information from me, they would find me a service person. Then they give me the name of the service person, and the telephone number and tell me that the service person would get in contact with me, but if I wanted to, I could always give them a call. The technician calls before they come. And once they get there, they just go directly to the problem, then they show me what they're gonna do. They tell me if they have to get a part, come back and fix it.

This home warranty has been a nightmare. This is my second service request that has landed itself to further issues than I was experiencing prior to the requests being submitted. First American Home Warranty does not choose quality contracted companies to provide service, and this is my second time receiving awful technicians and/or services rendered through the chosen contractor. Absolutely would NOT recommend this company and, unfortunately, I have had to endure two sub-par experiences. My HVAC unit stopped working after my first request, and I am now experiencing a leak that has worsened after the technician performed "services". Do not opt for this warranty company.

My needs were assessed promptly and I was informed of process for the repairs. I was given a timeline for completion and how to contact provider if not contacted by them first. They were very understanding to contact someone who could let them in my home.

Beware. Do not use this company!!! This is the worst company I have had to deal with. We had them as our insurer for the first year we owned our house. During that year our air conditioner went out. They sent the first repair shop who said they did not work on our system. The second company came and repaired our unit. Having had a good experience I renewed the insurance. Once again the air conditioner went out so I contacted them. I told them the first company they sent out did not cover our unit so send the second company. I told them the make, model and all info I had about the unit. The company called and I confirmed they worked on my unit and the dispatcher confirmed, "Oh yes we work on that type."

We have had our warranty with FAHW for over 10 years. It has been the best investment I have made in that entire time. We have had to utilize it on numerous occasions with the built in Microwave being the most recent. Every time, FAHW has gotten us to the right company for repair or replacement. I have recommended them to many friends, family and co- workers. I will always maintain my policy with them due to their excellent care and services.

I've only had First American for a few months now, but I was happy to work with them than my previous warranty company. We’ve had the other company for about five years and it was horrible to work with them, so we decided to look for a different one. When I did a Google search, I found First American. Their online process for submitting a claim was really easy. I had to file a claim because our refrigerator broke and they replaced it. They ended up writing me a check because the options that they gave me weren’t similar enough to what we had before. I was able to pick the refrigerator that I wanted from that. I love my new fridge.

I will let the messages on their "dashboard" speak for themselves. It's been 1 month and they have not fixed my mother's dishwasher. Being 85 and riddled with arthritis her hands are useless. She cares for her bedridden husband. She doesn't have the time or the energy to call them every day to beg them for service. If you are not a bulldog with them, you will not be serviced. They do not respond to her calls or messages. They treat her as if she is a complete idiot. I have had to take over for her. They admit the dishwasher is covered, yet their contractors do not call or show up unless you call at least once a day for weeks at a time. The ones that do eventually show up leave when they see that the appliance is a high end one that would be costly to fix if parts are needed.

I have been a customer with First American since 2013. Every summer, my air conditioner goes out, and I have to have them send someone out. The 1st ever contractor they sent out made me very uncomfortable. Luckily they didn’t send him again, but all he did was fill the condenser with coolant. I have had both AC units in my house replaced, and again one unit has stopped working. I asked for the company who installed the unit to come and repair it, was told this was possible, then told no, after a weeks worth of phone calls to First American. I must have whatever contractor they assign. I have absolutely no choice in the matter. So for 6 years, no one has ever completely fixed whatever is wrong with my air conditioner because no contractor that comes out has any idea of what work or inspection to the unit was done previously. Yes, it is fixed long enough to close the ticket, but then the problem is back the next year.

My AC was repaired and it started cooling again. The compressor was broken and replaced with some clean up of the AC. The diagnostic was right and the cooling effect is very effective at the moment. I am pleased with the job that was done.

Middle of Aug 2019, my central AC unit iced up and stop working. I a result, I have initiated a service request (Service Request #**) with First American Home Warranty in the week of Aug 19th. First American assigned HereNow Services as a repair company and this company never picks up their phone or bother to call you. After a number of failed attempts, I have called First American and on Aug 25th we were able to get an appointment on Aug 27th. HereNow Services technician came on time and diagnosed the issue and said AC unit has a leak and there is no freon in the system. He has taken pictures and said it will take 48 hours to submit a report. After many attempts, finally HereNow Services submitted a report on Sept 4th and in my First American Dashboard show the repair has been authorized and repair company will contact me in 1 to 3 business days.

I have now been without Ac for over a week. They assigned me to a Sears technician who would only do 8-5 window so I had to take entire day off of work. Well the guy said he fixed it, but it lasted a day before it broke again. Took them four days to find time to come out again and once again I had to take a full day off because of their inability to schedule. The second guy says that he needs a different part and will have to come back another day. He ensured me he will make an appointment for first thing two days from then, which would be the THIRD full day of work I would have to miss as a single mom in a week. Well he didn’t show up Friday morning and when I called to see why, they said he went to a different job site and was on a 4-5 hr job and would not be there until the afternoon, which I specifically said wasn’t an option.

Ice maker would not make ice. I did not like the contractor. Your customer service agent help me with dealing the the contractor. He never made contact to advise me of the status. But you all contacted him and called and gave me updates.

I would definitely recommend them to any of my friends. I wish I would have known about them years ago. Having them has saved me so much money on repairs. When a work order goes in they are very timely sending someone out.

I've had home warranty companies before, I've had your company now for a lot of years very prompt and the companies that you use especially these last couple have been very very prompt. I can easily call or go online to request service and I usually get a call from that company the next day and they are usually out the next day or two.

When I bought my house, I was provided a home warranty with First American and I just renewed it. That would have been going on two years in December. I like the reliability of First American. I call them when I have a claim and they are always really helpful. I actually called them at 10:00 at night. They answered the phone and helped me. That was pretty huge on a Sunday.

I love how easy it is to place a service request on your website; it never takes more than one minute. Most of all, I love the new texting service where First American immediately sends me a text with a status update for my order, telling me clearly who is the assigned contractor and when they will be contacting me. Moreover, the contractor (in this case, plumbing) also has an automated texting service linked with First American, so within a few minutes of placing the request, I received the plumber's text to set up an appointment. The service was scheduled that same day, and completed withing 48 hours. Efficient and professional, easy to use. Love it.

The contractor toilet seat was not covered under the contract. So I had to pay to fix the broken toilet seat plus the $75. I do not blame First American Home Warranty since it was their policy. That is all I have to say.

Initial claim was scheduled with Sears for a date over 3 weeks away! Unacceptable. Subsequent calls produced an appointment with Montezuma Appliance. They came in a timely manner and had to order the part for repair. It took most of a week. FAHW phone operators are very hard to understand.

We have got this warranty when we purchased a Mobile home in San Jacinto CA..Our Air conditioner went out it took 3 days for their contractor to come out. First one was Sears. They thought there may be a leak in the freon. Then another contractor came out stated that we would need to replace the unit our cost $2300 after he left our hot water heater went out. Per their contractor our cost would be $900. After many times on hold and getting the runaround I requested a cash out so we could get our own contractor. I requested to expedite the money.

After our first claim resulted in a janky repair (should of replaced) of our ac unit; 10 months later our ac broke again. This time they have left us with no ac (first time took about a week). This is in Texas with temperatures that hit triple digits. It’s been over two weeks now with no apparent urgency to help. We still don’t have ac. They said since we don’t have a baby it’s not an emergency. I doubt it would be any different if we did have one. No offer to pay for a hotel or window unit just, "Sorry you’ll have to wait while we try and find you a (cheap) contractor." From our experience they are a very slow and very cheap insurance company.

The contractor sent did not have the proper equipment to diagnose the problem. He poured water into the outside cleanout and then said we have two options to repair the backup. Option 1 is to remove the toilet and attempt to clear the blockage from inside the house and run the risk sewage backup into the house and ruining our wood floors, he said didn’t want to be responsible for that. Option 2 was to dig up my yard to install a 2-way cleanout that will cost me $2200.00 out of pocket because this type of repair is not covered. I asked him how could he determine how severe the back up is without snaking it out and then using a plumber’s camera. He stated the cameras are too big to go down the toilet (WHAT) and never responded to the snaking.

After publicly reviewing this company, and after they saw my reviews and publicly responding to it, they finally contacted me by written letter. The letter stated they were reviewing my case. After several weeks from receiving that letter, they reimbursed me the expense of the toilet. I appreciated that very much. My suggestion for them in the future is they should let their agents know that if a customer has a problem they cannot get resolved, especially after having called several times over the same issue, they should be able to take it to a higher authority. I was not allowed to talk to a supervisor or anyone with authority that could have made a difference for me. I don't know if it reflects badly on their customer service folks if they have to get help, but it shouldn't. I hope it doesn't. Most of them were very good.

I’ve had several claims with First American. Most recent of which was plumbing for our faucet in the kitchen, and they were to able get it repaired for us. I used to do my claims over the phone, but I prefer online now. We're retirees, and we don’t hear and comprehend as well as we used to do. But through their online process, filing claims is very easy

On Sunday Aug 25th our air compressor stopped. We called this company on the 26th and a contractor arrived promptly on Tuesday morning and within 5 minutes diagnosed the problem as the compressor. Our unit is 3 years old and still under warranty and this where the insanity begins. This stupid warranty company decided to argue with the manufacturer over who should pay while all the time lying to us claiming the part was “ordered”. The temperature in the city of Birmingham AL today is 97 and humidity is 90. It has been a week and three days and we are no closer to getting it repaired than the first day we called.

I had a problem with my refrigerator and after FAHW sent 2 different companies (5 different technicians) & they were unable to fix it, I hired a competent company and they resolved the issue on the first visit. I have spent so much time trying to communicate with the right person but have been unsuccessful. Speaking with Customer Service is extremely frustrating. I was finally told the only way to contact the Claims Resolution Dept. was via email. I've sent 3 email messages and have not gotten a response. I also sent correspondence via USPS Certified Letter and again no response. I would really like to speak with someone from the company about my issue but I feel I've exhausted all avenues. Would not recommend!!

My mortgage lender recommended First American and submitting a claim with them has been easy. I've done it online but it's a lot easier over the phone. The reps are helpful and they know what they're doing. When I submit a claim, I usually get a response from whoever the home warranty get within a day or two. The technicians come in and assess what the problem is, fix it, and get it taken care of. I've had no problems with them. Their work has been of very good quality.

I finally got the opportunity to speak with Jazmin in the corporate office. She authorized $1500 for the installation of a new salt system for my pool. Even better, she authorized the the use of an out of network contractor to install the new salt system. I am thrilled that I can use my contractor that I trust that has replaced my pool pump (I did not file a claim for that and paid $750 out of pocket in June 2019), pool filter cover and so many other repairs to my pool and spa. I hope to have the installation complete within a week. I am pleased with the resolution.

At the beginning of July (2019) I called FAHW company about my ice maker. Within the week Trimont home appliances came to diagnose the problem. So far so good. I was told that the ice maker needed to be replaced and it would be two weeks before they got the part. Well not so good. It is now August 31st (2019) and they still don’t have the part-or so they say. I have been on line with FAHW at least 10 times to rectify this situation. Probably more. They are refusing to send a different contractor to fix the refrigerator. Mind you it has been 2 MONTHS since I issued my first complaint. FAHW company saw a review I posted on Best Company’s website. They responded immediately indicating my situation was “terrible”. They wanted to know my work order number so they could “look into it”. That was a week ago and I’ve never heard from that person since.

Stay away! We are now days into our third week without a washer. The whole thing has been abysmal. We submitted an online claim on a Thursday, and never heard anything. My husband then spoke with someone Friday. We still heard nothing regarding someone coming to check it out. I called Sunday, and they had no record of a claim being submitted.

First American Home Warranty has failed us. Our Air Conditioning units have been broken for over a month in August, the absolute worse time for this to occur in Texas. We keep getting the runaround from the contractor and our home warranty company seems to not be able to fix the issue. The contractor that FA sent stood us up three times initially and three more times now. We have made multiple formal complaints and we were still told we have to use them. I take off work for the scheduled appointments and then we don't get a phone call from the contractor or FA and no one shows up to fix our AC. Our main ac went down and apparently needs a new compressor.

Do not use this company. Will not fix anything. First dishwasher rack would not pull out. Cost 75.00 to order new wheels. It was worse - would not roll out at all. Put old ones back on. Turns out dishwasher was dented. Would not replace. Second sewer injector went out. Would not cover. So company is totally worthless. Stay away.

Recently purchased a new home. Asked title company to get us a Home Warranty. It cost us $550.00 When our A/C quit working. I called it and was put on hold, FOREVER, rep came back on and I was told it would be at least 3 days before someone could come out! It is only 118 outside! Someone that is contracted with them that is! Called my regular A/C service guy. He came right out and said the coils had froze from a dirty filter. Changed filter and let thaw out. Lo and behold it is fine and has been fine since!! The other home warranty company said it would be a $150. Service call and labor was at $95 hr! The kicker here is the service charge didn't include anything! Just get them to my door!!! What does their warranty cover?? NOTHING COZ YOU CAN ONLY USE IT ONCE PER YEAR!!!!

We bought a 110-year-old house. There are some issues and guess what, after we pay our $75 per visit fee, we're told that basically, they don't really cover anything. The latest experience, we have their plumber out. He supposedly fixed a small problem. Fast forward 33 days and it's leaking again. I ask for their plumber to come again. You guessed it, another $75 because no real warranty on their work. My local plumber came and fixed the problem and it's guaranteed for two years but he also said that even after that time they will back up their work. Oh, and I had to wait two weeks for their plumber. Save your money. Use a highly recommended local tradesperson.

I received this home warranty back in 2014 when I purchased the home I currently live in and have had it ever since. I have always had excellent service from First American Home Warranty. The only problems that I have had have been with the contractors they have set up to fix the problem I had. When I call FAHW back and explained the situation, they have always been courteous with me and fixed the problem by getting a new contractor. For instance, my A/C went out last night. I sent a claim in early this morning. I was assigned a contractor who had not called. I contacted the contractor around 3PM this afternoon only to be advised that she did not know when someone would come, I was way down the list, and that it would be 3 to 4 weeks at the earliest before they could come out. I'm sorry but this is summertime in Oklahoma and the temps are averaging between 100 and 110 in the shade so A/C is must.

This has been the worst experience I have ever had trying to get a repair from an insurer. First of all, I never received anything in writing about what was covered and what is not. I noticed the sound of water running in my master bath but I couldn't see any water anywhere, and I had just received a huge water bill so I know water is leaking somewhere. I was told to call the warranty company first and not just call a plumber. So I called First American, described the problem as above and they sent a plumber out the next day.

Beware of the customer service. They will provide you with any time you put in a claim. Such a hassle. Had to argue with a supervisor because it was 97 degrees and we hadn’t had AC in 7 days. She said it’s considered “non emergency” because it’s less than 100 degrees. Losing a customer over 3 degrees is embarrassing. Shameful company and definitely not renewing our warranty. Also, on day 10 of no AC still in August. Luckily we survived the heatwave last week since our house was 87+ degrees.

Hi I originally filed a home warranty claim because my dishwasher wasn't working. It turned out that the outlet where I plug it in was not working. I cancelled the work order, but the contractor called me back within 10 hours of placing the claim to schedule a home visit. Even though I didn't need to follow through with the service call I really appreciate the speed at which my issue was attended to.

First American was always helpful. But unfortunately not always did it get resolved the way I thought it would. One example was the pool filter. Replaced but the company was not the greatest and when I Said, "Please hook up the discharge line". Their response was, "You’re lucky you got a filter."

I couldn’t be happier with my home warranty. I am a widow and it is wonderful to know when something goes wrong with any of my appliances, air conditioning or anything else that is covered by the policy, I can just pick up the phone and call First American Home Warranty and get the problem taken care of within twenty four hours. It is nice not having to ask your neighbors who they would recommend, just pick up the phone and call First American Warranty and and someone will be there in twenty four hours. It is a great peace of mind.

A water leak from the A/C was evident with water drops falling off the ceiling. The TAS Repairman quickly identified the problem. And, the A/C is no longer draining onto the ceiling. Excellent input from the owner of TAS via a cell call on matters of leakage preventive tips.

I did some online research and First American came out the best. I have their coverage for about a year now. They do very good with follow-ups for claims and the technicians have been very good. The claim ended up satisfactory and the quality of work done was excellent.

Updated on 9/24/2019: We were promised a $150.00 refund if we purchased a portable AC unit due to the extended lead time it would take to get a repair company to get to our home and my being a severe asthmatic. We sent a copy of the receipt several times to no avail. Fast forward one year (yes, a year and a BBB complaint) and we received our refund AND a refund of the service fee for the original complaint. It took a year but First American Home Owners made it right... let’s hope no one else is in worse shape than we were in...

I had been with First American Warranty for Cooke of years now. The AC unit is not cooling. Contractor from Schmidt Mechanical came on time and diagnosed a leak. He said he will send report to First American and they will contact me. No one contacted me from First American yet so I called them. They said they will contact the AC company and let me know. Still waiting for the call and AC not cooling. The real question is will they fix it? Based on the so many bad reviews here recently on AC. I will keep this post updated and adjust the rating on the final outcome. Three stars so far for on time and proper diagnostics.

Mapa rep fixed our toilet leak and did a very good job and was very polite and let me know what he was going to be doing and he repaired the leak and cleaned up also. I would surely use him again. Please use Mapa Plumbing again.

I have had dealings with FAHW now for almost 20 years. They have always been a wonderful company and worth their weight in gold! I had a furnace go out and they replaced it! Will not own another home without them!

I called on Aug 9 as my oven quit working. AT Appliance was sent out. Nice people. Like doing business with them. They are great at what they do. My only complaint, and it is my own fault... I am 82 years old and don't do my email all the time... and when they found out could not be fixed and wanted to order a new one you sent email for me to check out which one I wanted. Well when I had not heard back in a timely manner I called AT Appliance and they informed me that you were ordering part. I was angry then called you and found out that you had sent email to inform me. Hence I had not checked it. Please next time call me. It delayed my oven from being done sooner. I appreciate the replacement very much so thank you. Gwen

First American has been wonderful to my family in the past. When my hot water tank died I was able to upgrade and pay the difference. They are very professional and that is why I have stayed with them for almost six years.

I am a fairly new client, and so far, all is good and I have no complaints whatsoever. I believe the value for the monthly fee that I’m paying is extremely cost effective. I have been considering adding a home warranty plan for some time, and I’m glad I chose your company.

My HVAC unit went down and I placed a service call with First American Home Warranty. They dispatched someone promptly and upon diagnosing the problem it turned out I had a cracked heat exchanger. Paperwork was submitted and the unit was replaced as soon as they could get another unit shipped in. I did, of course, have to pay some extra charges, but I was very satisfied with FAHW and their service. I always recommend them to friends and family.

Beware of this company, as they do not honor what they advertise. I have had First American Home Warranty for going on two years and the claim that I am writing about today started on or about June 18, 2019, when I submitted a service request on my dishwasher, which would not drain and was giving two different error codes. It took over a week for the technician to visit my home, and due to the fact that they could only tell me that he would arrive between 8:00 am and 5:00 pm, I had to miss an entire day of work. The technician did not arrive until going on 5:30 pm. I paid him the $75.00 service call fee and he diagnosed the issue and place the order for the part. I was told it would be another week to 10 days before the part would arrive and I was given the date for him to return, this time between 8:00 am and 12:00 pm.

First American has been responsive to our needs in a timely manner. Their coverage cost has gone up in recent years, however; they have never failed to honor a warranty claim. The only issue we had was the repairs on our washing machine failed multiple times before they agreed to replace the machine.

Great job, offered help right away with no issues, the rep I spoke with took all the necessary info. The plumber got in and took care of the leaks, even took the time to dry the rugs from all the the water that spilled.

I have had First American Home Warranty for almost six years. I have had to utilize my Warranty on a couple of occasions and had been amazed with the quick response and excellent work ethics from Customer Service who assisted me in getting the work done. They do deal with qualified reputable Companies, however I did have a problem with one of the companies they gave me the number to call but that was quickly rectified after contacting First American Home Warranty and let them know. They acted on it immediately, that to me was great customer service. Keep up the Customer Service. I have highly recommended First American Home Warranty to many of my neighbors and even people where I shop. I am a very happy customer.

So far, I'm very happy with First American Home Warranty. Calling in a claim has been very simple, easy, and seamless. Plus, their reps have been very helpful. The contractors have been very friendly and easy to get along with. Moreover, scheduling is very simple.

When you read will “Repair or replace” keep in mind they will if they want to but if it’s a major cost..they will repair (poorly) the hell out of it. I bought the premier plan with pool/spa coverage. 10 years they have been replacing parts on my hot tub. It has been unusable for 50% of every year. Waiting on Vendors, waiting on parts, waiting on approvals..constant BS. So I called and asked what do I need to do to get a replacement? They said they would do a cost comparison. The repair person who I had to find because they have No One in this area said sure. It’s just the whatever they replaced didn’t heat up. Called them said it’s not working. They come back and while working on it fry the circuit board.

After having our hot water heater go up and needing replaced for $1300 I decided that a home warranty was a good option. Since getting it a few months ago, we've had to use it twice and have been very pleased. The first time we had our AC leaking due to the drain being clogged, they were quick to come out and fix it and did a good job. This last service really proved that the company was willing to stand by their contract without any problems. Our dryer was overheating and we had the service tech come out and they tried to fix it, but discovered it was not able to be fixed. So the tech notified First American and within a day I was contacted that they were going to replace our dryer. The dryer is getting delivered tomorrow and it is actually the same brand and comparable to the one we had before. If we didn't have the warranty we would have been out several hundred dollars, so we are happy to have this service!

Unreliable contractors used. Issue wasn't actually fixed and called the contractor back within the same day to let them know. Contractor says they'll call you back in 15 minutes but don't. I try calling again and they are closed. First American home warranty gets a hold of them and says original company won't come back out for another 3 days to take a look. Going on night 3 with no AC and a freon leak in the house with 3 kids. Response from American home warranty wait another 3 days for the vendor to come back. They can't send someone else out for some reason. If this is acceptable to you waste your money with them. If not use your money elsewhere.

After 5 technicians and eight weeks my air conditioner is still not fixed. My home sits at 90 degrees but the"senior technician" the company required sending out after another technician stated technical malfunction of my air conditioner stated was in good working condition. The first technician refill the Freon and left. 2 hours later my air conditioner turned off and would not turn back on.

I have to give a star but they don't deserve even one. My experience with this company was atrocious! We wasted money monthly buying this warranty because when you NEED IT - they will stall, take days or weeks to come out, make millions of excuses (and this is for a dead AC in mid JULY in 90+ degree days.) They don't care if you are senior citizens or if you have infants in the home. They don't care whose health might be jeopardized.

I submitted a request for service over a month ago. Since then It took a while to get a tech to come in, when he did it took a while to find out what the issue was, supposedly a motor, was ordered, took a week after it arrived for tech to come out and install. Still did not work. Tech came back, took a while to get an answer again. Now other parts are ordered. When I called the tech, I was told that my dryer was to be replaced. Called First American and they denied that. When I called to get faster resolution I was told that I would just have to wait due to backorder on parts. I was even told that I could go out and get someone else to repair it. I was also told that there was no ETA as to when the part would arrive. I don't know but isn't customer service a priority? A month without resolution and possibly more, wow...smh… I will write reviews as many times as I need to to get resolution.

I don’t usually write reviews good or bad, but my experience with First American Home Warranty has been one of the worst experiences I’ve ever had. It started on July 29th, 2019, our AC system froze up. Mind you we live in Texas where the average daytime high in August is over 100 degrees. I requested service from the warranty company that day, pay my $75-dollar deductible, and was told the first available day they could get someone to my house was August 6th. I call them back and basically beg for something sooner and they found another contractor that showed up on August 2nd. That contractor found that the air handler needed to be replaced. That took a couple days for the warranty company to approve, then the replacement unit was ordered. Install date was scheduled for August 15th.

I wouldn’t be without First American Home Warranty. It’s a really good service for emergencies. I don’t really like going online to submit claims though. I’d rather talk to someone and usually call claims in. Their reps have been helpful and do a good job. Plus, this year, contractors come out within a week, which is quick. Last year, it was horrible and it took a month for the contractor to come out. I guess they put in some different policies. The last girl I had was from Sears. She was really good and did a lot to my dryer because it had a lot of different things wrong with it. She worked hard on it, but now every time that dryer gets plugged in, it blows my fuse. She says that the issue is something with the electrical box. But the electrical box has been working fine for all these years so we're trying to figure out if the dryer still has something wrong or if it is the electrical box.

Usually I do not do this...BUT we have been without AC for a MONTH and a HALF, in the hottest part of the year because of First American Home Warranty. They told us that the work would be done last month on the 20th. They sent us a confirmation email stating that they have authorized this work to be done on our AC on 07/20/2019. Then about a week later First American Home Warranty gave us a call to tell us that it’s actually under manufacturer's warranty, so we called the manufacturer's warranty. Which they verified that the AC unit was not under manufacturer's warranty. We then had to (basically do First American Home Warranty job for them) call FAHM to tell them that they are wrong.

They work with companies that are not very reliable or responsive like Total Air Care. They have caused us to have no AC in FL for 2 weeks because Total Air keeps screwing up the appts. And come at other times. And all they have to say is "There is nothing we can do, it is in the contract that once it goes to the service tech, they no longer are liable or responsible. Total crap as a company policy and HORRIBLE BUSINESS. DON'T SIGN UP!

Called into schedule service for an A/C leak inside my condo. They were quick to assign and send a contractor out. A contractor from Total Air Care came out. He stated he fixed the issue. A few days later the leak happened again. I called in and they stated Total Air Care would send the same individual out. The contractor arrived and stated he fixed the issue. A few days later, the leak came again. I contacted Total Air Care, and they said they will send another individual out. The individual came, and he said he would need to order a part. Days went by and I had to reach out to Total Air Care and First American to see if the part was ordered. A representative from First American Warranty stated the part was ordered, and they would need to schedule a contractor to come out. The contractor came out, and stated that a part was never ordered, and stated they needed to order a part.

A/C went out in July. Tech came, changed thermostat and capacitor. After he left, the same problem existed-the unit would not turn on. Put in a second claim a week ago, the same tech came, said it needed a motor and control board and he would submit the paperwork for the parts. Said they should be in at the end of last week. We heard nothing so called Jungle Cat Cooling today and they said the tech never filed any paperwork for the claim. We are in the 100s and we have a senior citizen in the house who is having trouble with the heat. This is dangerous and unacceptable. I will be filing a complaint with the attorney general.

The weekend I have house guests and I wake up to my AC not working. Ruben arrived shortly after 10am and new instantly what he needed to check. He had the part with him and had my system up and running quickly. Friendly, knowledgeable and professional. Can't beat that!

This is second time I used First American warranty. Both times I had great service. I highly recommend them, especially to single women. No cons. Professional, reliable service. I highly recommend to my friends. Safe and they clean up when done. For $75.00 deductible I had several hundreds of dollars worth of work done.

If it were not for Maria ** this review would be mostly 1 stars but thanks to her All-Star effort I am rating you higher. I recently had work done to my septic tank that needed repairs to keep the structural integrity in place so it would not fail to cause a huge issue and going through the proper channels I submitted for approval and sought advice on a contractor once agreed upon I had the work done and submitted my claim. Afterwards is where the struggles began.

Refrigerator repair. Kitchen floor flooded, you had ATI visit us, determined a new water valve was needed. Repair was made in just a few days. Very satisfied. Technician was very friendly and knew his work well. There is nothing I can add to this.

It took 1 month for anyone to get back to us about repairing a light. We called them three times and were promised a call back. They never called back. We called to find out what's going on. For the fourth time the person on the phone didn’t know what contractor they sent out and proceeded to ask to call me back while she looks into it. It appears this is a tactic to get you off the phone. Finally I call to cancel my policy. They tell us they need to transfer to the cancellation dept. No answer. Left message. Called back. Was given an email to request cancellation. They still billed my credit card.

The servicemen were prompt, friendly and quick! It was a Sunday and were dreading going all night without or face a hotel bill. Turns out it froze from the high humidity. They checked it. (I had just had it service as an annual thing.) It still had gas and we were cool in no time.

Your contractor came in with an attitude and read the whole situation incorrectly. I removed the panels prior to him arriving to make it easier for him to test the unit which he did not do. He looked at it, took photos and made an assumption. I called a reliable contractor to come out and test the unit to find out that it was the dip tubes not a short as your contractor assumed.

They are quick to respond & very friendly & helpful. The cost is pretty good for dealing with issues that have come up since we moved in. The companies they’ve sent for services have been excellent and I would highly recommend them.

I would certainly recommend a friend to use your company and have done so in the past. Typically the problem gets repaired. Have had difficulty calling in claims and will never do so again. I will only process my claims online.

I cannot believe the customer services this company provides. This is by far the worst customer service I have ever had. From hours on the phone, to no shows, to total lack of competence. NOT RECOMMENDED.

I strongly recommend against spending your money with this company! They sent someone out on Wednesday to check my gas water heater. The kid walked in, jiggled the door to the pilot light and said, "That's your issue right there. That door wasn't on right." I asked if he was sure. The pilot light kept going out and when I walked in on Tuesday it was covered in soot (the whole water heater). He assured me that my issue was resolved. Last night (Thursday night), my water heater caught on fire. Luckily someone was here to shut off the gas and keep it from causing major damage.

Let me see how I can keep this short:

First American Home Warranty is a good company. Sometimes I submit claims with them online and sometimes I call. And they send contractors out the next day unless it's on a weekend. All of them have been fine, so far, and I haven't had any problems. They’re good and the service they've given has been excellent. Overall, it has been a good experience. I like home warranties and getting one is something that I do. And I’d recommend First American.

July 23rd I submitted a claim for my washer. Since then I've had the repair man at my house 3 times and the last time he stated it was irreparable and that he had already reported that to them after the 2nd visit. First American refuses to provide a replacement. They have now scheduled a 4th appointment with a new company who isn't scheduled to come until the 21st. We are are a family of 4 who both parents work full time and in the meantime have had two sick kids and no way to do laundry. I just want my washing machine replaced at this point, but here it is going on a month and no end in sight. I will not be renewing my contract with First American... nothing but a scam! The customer rep told me that once they received the irreparable report from the technician they would send it to purchasing... obviously not! Buyer Beware! They do not care about your time or about customer service! JUST TERRIBLE!

I submitted a claim on July 29th reporting that my a/c was not working. It was assigned to service company #1 and they contacted me that day to inform me that they would be out on July 31st between 12 and 4 pm. The technician arrived around 4:15 pm and confirmed that there was a leak in the coil and that the condensing unit would need to be replaced. He submitted this to First American Home Warranty for approval that afternoon.

I am in my third year of coverage with FAHW. There will not be a 4th year. We have had several claims and on about half of them, FAHW just drags their feet (after they get their $75 for the service request), give you vague answers and all of a sudden the claim has been closed. They then claim they have not heard from you so they consider the claim rectified....even though you have texts, emails and notes on your FAHW dashboard where there has been back and forth conversation with them. Not to mention the number of phone calls you don't have a recording of.

FAHW has been okay in the past. They replaced a dishwasher that could not be repaired. However, I had 2 plumbing incidents recently. In both cases FAHW used the same plumbing company. When I called the plumbing company about my claim the girl who answered the phone was VERY rude. She couldn't care less about anything and put me on hold for like ten minutes (or so it seemed).

The gfi was bad. I attempted to replace it. When I finished it still didn't work. So I thought there was more to it. Turns out that I wired the gfi wrong. The electrician came out and fixed it in 5 minutes. Paid 75 dollars for that.

I called on Monday afternoon for my AC not working, they got back real quick with a contractor. I contacted the contractor but they were closed. When I called the next morning they stated that they wouldn't be able to come out for two days. Due to the fact that I have four dogs one of them being injured and sick, they stated that they were going to send it back to the warranty company and say it need to be expedited and that they weren't able to do it in a timely fashion. I was sent number that told me they could get it done the following day, but they didn't have the work ticket. I then called the home warranty company back, and they stated that they did have the work ticket but said they couldn't do it so they were still looking for a contractor. After two and a half hours of no update I contacted four local companies, one of which I could come out today and two that could come out the following day.

Updated on 08/16/2019: I just bought my first home. Part of the deal was they gave me a home warranty (FA) A month later my air conditioner stop working. I called FA they arranged for Starks Plumbing and Heating to come out 2 weeks later.. This is all happening with Ohio breaking record heat in June and July of 2019. I tell them I have a 1 and 3 year old. They tell me to buy a window air conditioner and they will reimburse me $150. So 2 weeks of hell go by and Stark's Plumbing and Heating come out. They report missing pieces is why it isn't working. How is this possible when it was just working. So I call a contractor off Google search. They tell me everything is there. That it's the compressor and since this is a r22 it isn't possible to fix due to the EPA discontinue them. That you'll need a whole new system.

Dishwasher and Dryer broke down on separate occasions. Our technician was excellent! I think his name is Constantine, a Russian guy. He knows his craft, and very informative. He is professional and always on time as scheduled. My husband and I were very pleased! I highly recommend this guy to anyone.

Air conditioner condensation. The contractor and First American was very professional and courteous. The contractor explained in detail what was causing the condensation with alternative solutions to correct the issue. The whole process from start to finish was a smooth process. I recommend First American to anyone seeking a home warranty.

I dealt with First American in banking, then when I got into real estate, I continued doing the same. I recommend them to my buyers and I have not had any buyers that I’m aware of that have had any problems. To submit a claim, you call it in and there's nothing that difficult in the whole process. Everything has been going great with First American.

I have been pretty happy with the coverage except I do feel that on some things the cover amount should be a lot higher on what they will allow. I haven't had to use them very often but for what I have had to they have done a good job.

American Home Warranty has done very well for us for the past 2 years. They have very experienced local repair folks that show up on time and do the job well. The company has fixed or replaced several things and we are very satisfied.

Hotwater Tank Repair. Great warranty! Great response and quality of work! Was not expecting the additional cost of $400 not covering in the warranty. I need to read the warranty a little better to understand the coverage as to what it will or will not cover. Overall great protection.

Acquiring warranties for our properties was the prudent thing to do. For our second property, we had such a good experience with First American, so we chose them for our second property, too. So far, we have no problem submitting a claim with them. I do it over the phone as I do not like to do things online. Their reps are obviously well-trained, polite, succinct, and effective. The techs who come out are fine as well. We recommend First American all the time. We really love them and we enjoy having a relationship.

I called to report my garage door was broken. They connected with a garage repair service in a timely manner and the service provided was excellent. Customer service representative was very helpful. Thye keep me updated on the service repair status.

If I could, I would have given them zero star! This company is one of the worst in the business. They sub-contract to a bunch of shady and incompetent companies and leave us with no choice. I have been with this company for more than 3 years and every single time was a struggle to communicate with each sub-contractor. I recently had an A/C break down and as a result of their sub-contractor's incompetence, had a significant ceiling damage with water leak. They left me without A/C for almost 1.5 month. Finally, their sub-contractor made a wrong diagnosis with a very long delay. I had to call other companies to change my A/C on my own. When I called the First American they did not care at all and did not reimburse for any portion of the replacement. So, I decided to cancel my contract with them. If you can stay away from them, definitely do!

They always make my repairs happen. They always follow up to make sure we are satisfied with the work and that it was done to our expectations. They go the extra mile to make sure whoever comes to the house does a good job or come back and fix it. I have my home and my mom's home under this company and haven't had an issue yet. I have had them 10 years so far.

Do your due diligence of the contractors they sent to your house. The plumber they sent is working under someone's else license. His licence is only for an apprentice, who are not supposed to be working alone. I waited the entire day for them to come and no one bother to call. They finally showed up after 9PM. Wasn't even in the house five minutes and the first thing he said was the guarantee does not cover it. Hmm really how would you know, you didn't even look!

My Air Conditioning unit stopped blowing cold air into my house. I called First American and they said someone was going to call me from South Atlanta Heating & Air on Monday. I had to end up calling S. Atlanta Heating since they hadn't called me. The technician came out on Tuesday and said my Control Board in the A/C unit is bad and has to be replaced. I was told it's going to take a while to get the part since First American has to purchase the part for S. Atlanta Heating. They will not allow the A/C company to simply go out and get the part and fix the A/C unit right away. It has been 5 days at 92 to 95 degrees inside my house and each time I call First American Customer Service I get the runaround. I'm constantly being told they have to purchase the part and they can't find it and they refuse to allow me to speak with their Purchasing Department. When I asked to speak with a Supervisor, they hung up on me!

My central air unit went on Sunday. A contractor came out on Monday and said I needed the unit replaced. When the contractor left he said he was ending the report in that night to get the authorization to order the unit. On Tuesday, I called to see if the report was sent-it was not. Called again late on Tuesday night- report was still not sent. Was told that FAHW gives contractors 24-48 hours to send in the report. I waited until the 48 hr window passed and called again. The rep said they would pass the information on to a manager that handles contractors and they would get back to me later that day-this did not happen.

Great service with the refrigerator company. Not so happy with the company that came out to service our pool pump. They didn’t do much of anything. The pump is still very noisy. I was told I need to get a second opinion from another company and pay for it myself. Then I need to submit it to American and they will review it and let me know their decision. I was not very pleased with that.

This was an unexpected bonus and joy. First American Home Warranty replaced the locks on four of my doors and provided four keys... I had just bought the home and was so happy to have "my keys" and each lock keyed the same way. The locksmith was professional, on time, and very efficient. Many thanks!

I had paid for a service call directly through the website. The service provider unknowingly requested payment again at the time of service. It took one phone call to have the process started to reverse the charge. They did have a follow up phone call to make sure that I was aware that the funds were being returned to me.

Filing a claim was easy on the First American Home Warranty website. The problem is that it took over 6 weeks to get my microwave repaired. A technician came out a few days after I filed the claim. He was there for quite a long time but finally said he needed to order a part. It took more than 2 weeks for him to come back, without any communication from the repair company during that time, except when I called them to find out how much longer it would be.

Well, I am very satisfied with First American Home. So far the service has been impeccable. Customer service has always answered my questions and concerns with professionalism and they are always cordial. They are prompt and quick to have contractors at my home when services are needed.

We had a failure of the control unit in a 20? year old double oven. FA had to make a fix or replace decision. Partly due to parts availability, we got a new oven. It took a little longer but was WAY worth it. Would recommend FA.

Repair Attic Fan. Everything went great from my call to First American Home Warranty to the finished job by BMac Electric. Thanks American Home Warranty for your help in my attic problem. I can count on American Home Warranty for the correct help when I need it.

The air-conditioning system fan was fixed on May 9, 2019, however, the MacAtee company did not check the freeon level which was low so the system went down less than 90 days later. I had to pay a $75 service fee again for shoddy work by McAtee. The Air Supply Company added much needed freon on June 8, 2019. I am told there may be a leak in the air-conditioner or in the lines. My system is 21 years old and should be replaced but my request are falling on deaf ears. How many times does one need to pay a service fee before First American Home Warranty deems it necessary to replace instead of doong a band-aid repair?

The service was excellent. The installation was quick and I was kept informed along the way what they were doing. Friendly staff, on time, and efficient. I thought the cost was reasonable, and the entire process took less than a day. Thanks again.

We've been without A/C upstairs for over two months with this company and there is no end in sight. First we had an incompetent claims specialist who would hang up on us and refused to send us to a supervisor. This claim specialist allowed a sub-par company to "fix" our upstairs unit, but who ultimately destroyed it by putting in the wrong Freon. But they waited weeks and weeks with this previous contractor before finally changing to a new one. Meanwhile, I have no A/C upstairs in the hottest months on record.

My experience with this company is terrible to worst nightmare. We just purchased our new home and we are so excited. We had it inspected and everything we know of any problems that exist we are aware. We had some problems fixed but when our toilet, spigot, microwave and ceiling fan act up I immediately called them and requested for a service on electrical and plumbing. Technicians came and inspected but they said they need to report back to them before the actual repair takes place and one plumber asked me if the problem was recent and told him I was trying to recaulk the toilet when I notice that it was leaking on the base and then I also notice that the bolt that holds it down was loose. I tried to tighten it...and then he said, "Thank you for saying that, it would be easier for them to review this case and since you're still new with the warranty company it may not be as easy to get approved for work."

Guess it depends on what area you are in with how good the companies are that provide service. I had horrible service regarding plumbing issues in my house. Thought everything would be covered with just the 100 fee. Nope. They kept saying everything was a modify and would cost extra. By the time they were done adding up all the extra, the bill was for more than a good company charged! I had then back three times for my water heater and they did nothing except say it was going to cost around 1500 to replace it. What is the warranty for then?

I have been a customer of First American Home Warranty for several years. As with most companies, until this situation, my experience was mostly positive. Good customer service, quick responses and explanations. There were a few times of frustration with service request issues but overall it was good, except for our pool policy that we have had with the original warranty. They do not have a qualified contractor for pools contracted with them in my area. So when I need a repair, I have to find a contractor and go through a lengthy process of qualifying a contractor, having him come out, have them call FAHW to let them know the repair will be more than the $125 they okayed initially, then making an appt for the repair, sending copy of invoice and proof of payment, then reimbursement should be on its way. While all this seems reasonable, it is a process that takes at least a couple weeks. But this most recent instance has been the most frustrating.

I was trying to find a home warranty company and I looked on the internet, where I knew about First American Home Warranty. When the water was leaking from under the faucet in the kitchen, I called them. I had to wait for the part, and then the guy came and put the other part on the refrigerator. It was interesting. I also put a claim in for an electric thing and they just called today so I'm waiting for them to get back with me.

I have been a customer with First American for a long time and maybe this is why I haven't gotten any response from them. Maybe they take my business for granted. I called for a leak under my sink. The contractor came and tried to fix it. I was told that if the leak still occurred that I would need a new faucet and of course the leak started again. The next day as with their policy I messaged First American. And their reply was that according to their records my sink was fixed.

Submitting a claim with First American is an easy process to go through. I typically prefer to do it on the phone and talk to someone live versus doing it via the internet. The only complaint I had was that prior to our moving in, there must have been a claim and I keep getting a bill for it. I keep giving it back to the original real estate agent to resolve. I trust now that they’ve gotten it resolved.

First American Home Warranty does not honor policies and hides behind loopholes instead of doing what's right. They don't call back, aren't forthcoming, and have zero customer service skills. I will not renew.

If I could give zero or negative stars I would - this company is terrible! FAHW referred me to a plumbing contractor that did a no call, no show followed by a failure to return messages. I asked repeatedly to have a different contractor assigned which FAHW very rudely and dismissively refused. I researched the plumbing contractor and found that: (1) the company registration with the State of Colorado was withdrawn in 2016 which means they are operating illegally and likely don't have insurance, (2) the contractor has an 'F' rating with the Better Business Bureau, (3) the contractor averages 1.5 stars on Yelp. I can see on the online reviews that multiple people with FAHW complained about the contractor, yet FAHW continues to try to send an unregistered F-rated contractor into their customers homes. Disgusting.

I go over the phone to file claims with First American Home Warranty. It's an automated system and it's real simple. But I am not happy with the plumber who came out. I had water coming out from under my floor in my master bathroom and he told me the issue was my shower pan. Nobody had used that shower in over a week though. I told him it couldn't be the shower pan but he said, "Well, that's what it is and I'm a plumber." I have a tile floor in the bathroom where the shower and the toilet are then a wood floor out where the vanity is. They said the water was seeping under the tile and the wood floors, which was a little strange.

I called the company because my fridge broke on Friday night. The agent told me since it's a fridge it's urgent case and a technician will be sent to my place in 24 hours. He even gave me the contact number of the technician (Harbor Appliance). And suggested me to follow up with the technician on Saturday morning. I did call the technician as I was advised but he did not have any idea about my case and asked me to call him on Monday to set up an appt. When I asked him to set up an appt right now he got mad and hang up on me. I also found out the phone given to me by First American was the technician's cell phone number not his office number.

I will not be purchasing First American Home Warranty again. Horrible customer service, do NOT inform you on any updates even though they will say they'll call you in 24-48 hours you'll end up having to call them again. You'll be paying for service THAT HAS NOT BEEN COMPLETED. My first contract was to change locks and the contractor called me literally 1 month later. The job has been completely BY ME weeks ago! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE!

Do not use this service, I have been trying to get an A/C fixed or replaced for almost a month and to no avail. I have taken 3 days off to meet with contractors, 6-7 hours of phone calls and meanwhile I have a 6 month pregnant wife in 90-100 degree heat because after two contractors have stated full replacement...First American "needs more information"... This in my opinion is a scam and I am sure I am not the only one that feels the same way. In addition, I had a refrigerator issue where the ice machine didn't work, instead of fixing it they told me it was a known issue to the manufacturer so they wouldn't cover it. At this point it has probably cost me more to deal with First American Home warranty with 0 resolution than just to have paid out of pocket for all issues.

I have been with this company for one month after switching from a different warranty company. Dishwasher stops working and I call to place a claim on July 3, 2019. Forgot about the claim after 3 weeks because I had been out of town and working a lot. Tried to use the dishwasher last week and remembered it was broken so I called First American. The representative asks me why I did not call the contractor after they did not call me as if it were my job to track the claim. He said I should have contacted them to coordinate the service call. I told him I did not pay First American to do a job just to do the job myself.

First American has been great. We got the warranty as a guard against future expenses, and every time we’ve had an issue, First American has taken care of it. I've called them for claims, talked to their agent and told them what the issue was, and usually, within 24 to 48 hours, there’s a contractor out to address the issue. Their contractors have always been polite and they do excellent work. Whatever the issue has been, it has always been resolved. Overall, I've had a very satisfying experience with First American.

I am a total Newbie. I have not experience other than a very seamless, easy registration for this Home Warranty Insurance Policy. Price is fair and reasonable. I trust any actual use of the HWIP is as seamless and easy.

I have a home warranty plan with First American Home Warranty for my appliances and AC. On July 24th 2019, my AC broke down and was not able to cool the place. First American assigned a vendor - Cool Factory here in Leesburg to address the issue. The vendor came and told us that the AC has lost its efficiency and the whole unit needs to be replaced. I called First American and explained the issue what the Technician told me regarding AC needing replacement and they said it’s covered under my warranty and they need the report from the vendor. The vendor finally uploaded the report and it seems the report is submitted through First American website and a customer representative on First American advised the Cool Factory vendor to only state No Mechanical failure and the Vendor did the same.

We’re fairly new with First American and it seems to be okay, but we had a claim with them that was a little touch-and-go for a while. They delivered the part but didn't send a kit with it so they sent another one out. We should’ve been told that the part needed a kit. My wife had to order one and she had to pay for that out of pocket and it didn't come out of the warranty. Then we had A-1 install it. The first guy came out and didn't know his head from a hole in the ground. It happens, but his buddy came by and he installed the part and did a good job. The stove is working fine now. Then we had a problem with our dishwasher right after that. A young gentleman that came in with the other gentleman knew exactly what was wrong with it. In 15 minutes, he had it fixed and was on his way.

Disposer was leaking. It was about 7 yrs. old. They couldn't fix it so they installed a new one and within 45 min. I had a working disposer. The techs were very friendly and I would recommend them to anyone.

I had a warranty since I bought my house as I figured it would be better if I do since I live in an older home. However, my previous home warranty did not cover some items that I liked covered, so I looked into First American and they said they would cover those. The thing is, I have an issue with my refrigerator that I have mentioned to them in the past, but it seemed like they don’t listen. I’ve been commenting that my refrigerator is breaking as it's making tons of noise, but they keep saying that they can do nothing about it because it’s not broken. I have stated that if it either breaks or explodes, it’s not just gonna cost the refrigerator. It might cost the wall and more damage to whoever is around it. I tell my kids to get out of the kitchen when they hear the noise. And whenever I get family in the house, they ask about the noise and say that it’s not normal.

Our AC until iced up (in Florida) so I called and they sent a technician in a timely manner and he diagnosed the problem to be replacing the inside coils. We had a non covered expense of 165 to dispose of part, I agreed it this is what it takes to fix it. Then so be it. It fix the problem for almost 2 months and it iced up again. So I called and another AC company (Total AC) came out and said another part need to be replaced and first ordered. When He came out, it says he cleared the line and no mention of replacing anything.

I've used First American Home Warranty for quite a while. I do everything over the phone and my interactions with the reps have been mostly good. But we've had one major incident that cost us a lot of money. It was something that First American did not respond quickly enough to with an electrician and we ended up having to get somebody in to fix a water heater problem. It cost me $1,900 because we had to fix it over a holiday weekend. Most of the time, we can wait three days like when there was an electrical outlet not working in the rental house. It took four days to fix it and that was okay. But when I have a tenant that just moved into our rental home and they lost their water heater on a Friday before a three-day weekend, that killed me that nobody was able to respond.

I needed my air conditioning fixed right away and I was able to have that done the next business day. I had to wait due to busy schedule of the appliance company but when they came out they were fast and effective. I'm totally satisfied with my whole experience.

My experience with First American Home Warranty on this particular item was and still is HORRIBLE HORRIBLE!!! The company has given me the runaround for over a month with no end in sight. Each time I call for updates I get the same answer, "Your case has been escalated and someone will call you tomorrow." Well tomorrow has come and gone now for over 30 days. My experience started on June 25, 2019 when the contractor showed up to my home, examined my dryer and said parts needed to be ordered and it would take 5 to 7 days. On July 3, my case was escalated. On July 6, I was given a ticket # and told the contractor relations department would get in touch with the contractor. Well I was not informed of how it went with the contractor. I purchased a new dryer and was told to send a copy of my receipt to claims review and to my surprise I was told I could only get a payout of $52 which was the cost of parts and labor.

We have an older home, and with past experience, we thought we’re gonna need a home warranty after buying up a home. Somebody referred First American to us, and we've been with them for about two years now. I do my claims online, and I've also done it by the telephone, and it has been a very easy process. They contract with other people to come to our home, which over a year ago, we had one gentleman who seemed to be having a wrong-sized box day, but usually, I don’t have any problems with them.

I was recommended to use First American Home Warranty by my real estate agent because I am a new home owner and the place I purchased was over 20 years old with the same AC and Furnace. Well within a month of getting the policy the blower motor went out in the furnace which also controls the air flow from the AC. I opened a claim, had a contractor come out and send the work order to FAHW so they could order the part. I never heard anything after that for days. Finally I call FAHW and am told the order was cancelled because the part information provided from the contractor was missing or incorrect and they tried to reach them but had no response. I contact the contractor and am told they never received an email or call from FAHW and all the information provided was correct. So I send a message to FAHW on the app and am told the part was ordered on the 15th and will arrive for pickup on Friday the 26th.

I switched from AHS. Best decision I made. Customer service friendly, customer service reps speak clear English. Fast and professional service. No issues or concerns. I will add my other 10 rental properties. Keep up the good work! I’m glad to have the peace of mind knowing I’m in good hand with First American Warranty!

I have used First American Home Warranty for 10 months. I have had to make repeated calls concerning the same issues. When most of the contractors come out, the issue goes unresolved and I have had to get new contractors to look at the same issues. The new contractors always come up with a different result. I do not trust the contractors being used. Subsequently, I end up pay the 75.00 service fee each time a new contractor comes out to look at the same issue, due to the fact that 30 days have passed. I do not recommend First American Home Warranty. I will say once I have made the 2nd or 3rd call (and paid 75.00 each time), the issue either gets resolved or they finally explain that the problem is not covered.

Every time we called someone came right away. Ever since we moved in we have had a problem every week it seems. Just like the movie starring Tom Hanks called ‘The Money Pit’. Hopefully all is good now. We will see.

The fridge was not cold and the repairman told me what was wrong with it and how to fix the problem. I followed the instructions and it now works fine. Ice had built up in the tube from the freezer to the fridge causing the fridge not to be cold.

It was easy to file a claim and the response time was acceptable. When the AC Unit needed additional attention within the 30 day open claim period there was no problem scheduling another service call. The repair was successfully completed. We are happy with First American.

I got a home warranty seeing the benefit in being able to maintain the cost rather than have a big surprise of a repair. I used to sell real estate and recommend First American all the time. Compared with other warranty providers, First American covered more items for the money, with broader coverage especially on stoppages and backups.

Great company to deal with ! My claims were handled in a very professional manner and they did everything possible to make my claim experience as easy as possible and to my satisfaction. I would highly recommend First American home warranty over any other company where I have had some bad experiences.i have found other companies try to avoid paying claims through exclusions First American home warranty is a helpful partner in resolving the claim and issue .

My dishwasher just stopped working (no lights on control panel). The repairman sent out from AJ's Appliance was great and found a wiring issue that fixed it. But he noted the rusting interior trays and sent them in to First American - and they authorized a NEW appliance! Hooray.

The two different men that came for these services were great. I highly recommend. Such a big change over the other “plumber” you always had before!! I had the HVAC before for heating also & he is great. Johnny is the best plumber!!

It is NOT First American Home Warranty that I have an issue with today. It's the vendor who closed out my case without completing the job. I have had the same guy come out twice, and he asked that I monitor the system for a week and let him know if I was still having the same issue. Well, exactly one week as of Tuesday, the issue is back! I attempted a total of nine times to contact Sean, the service tech and the office with no prevail. Voice mails were full; therefore, I couldn't leave a message. However, I took it upon myself to reach back out to FAW to get a status. Here's when I learned that my claim was closed!!

We were very pleased with the replacement of our oven. FAHW assigned our service to CSRA Electrical & Automation. The representative was very knowledgeable and professional; he provided excellent customer service. He set appropriate expectations for approval, delivery, and installation of our new oven and the entire process exceeded our expectations. FAHW communicated with us frequently during the process, and provided excellent customer service. We recommend them to our friends all of the time.

First American Home Warranty was the best decision I made. I have been wanting to get this insurance since last year when I received the flyer in the mail. Getting First American Home Warranty is one of the best flyer I held on to. Working and speaking with FAHW customer service and reps. was easy helpful polite. FAHW makes you feel you are important to them.

The customer service and the process to get my water heater replaced went well. My main critique is when the job order requires for the owner to approve out of cost parts, to be contacted right away. I had to probe for information on the reason why my water heater wasn’t replaced yet and it turned out the reason was because I needed to approve an out of pocket expense. I gladly and fairly paid for it, but I was without a water heater for a week when it could’ve been only a couple of days.

The representative from J&L was very courteous. The only issue was that when the faucet was replaced on the hose bib I was not asked if I wanted a replacement in kind or if another type of faucet would be ok. The replacement faucet works OK, but is stiff to turn on and off. I've used is each day since it was replaced and it is still very stiff.