First American Home Warranty Reviews

FAHW is the best warranty company I've dealt with. I've been with them over 10 years and recommend them to everyone. Thank you for approving this. Repaired so quickly, I appreciate your help. It mean so much to our family.

The few claims that I have placed have always been fulfilled in an appropriate manner. Though there have been different companies completing the work order, I have been pleased with the process. I definitely have peace of mind by having a warranty through a company that does as it should with every call. Also, anytime I contact customer service, they are always polite and helpful.

My washer has finally been fixed and I have received the payout for the oven. I did not receive compensation or support for the damage caused by the contracting company to my floor. However, I'm just grateful to have a resolution for the appliances and be done with it all. Ultimately, the company chosen by FAHW to provide repairs should be vetted more thoroughly by FAHW (and not only on cost of service, but quality of service) and must always be vetted by the warranty-holder. Once a reputable company was assigned to the washer, it was repaired as soon as parts became available, thankfully.

I've been with First American for a long time from before and they're there if we need them. When putting in claims, I prefer to call. I'm old school. We had a dryer claim recently. It was a couple of days, but it all came together.

There was some electrical problem that we called in. The receptacles weren't working when you plug it in and the wire was completely taken out on one of them, so the company couldn't do it. It was something that they would have to get it approved by First American. They said that they weres gonna submit it but they didn't think it was gonna be approved. I sent First American a message through the online portal and now it has been a good three weeks and I've never heard from First American if it is approved or not.

Platinum HVAC was dispatched 5 times since 6/10 on 6/13, 618, 6/19, 7/6, and 7/13 and my air still isn’t working properly during one of the hottest times of the year. I spoke with a manager by the name of Ada who was much nicer than José who I spoke to immediately prior to Ada on 7/13 and she said there would provide a check for temporary relief so I could buy a small room air conditioning so I could at least sleep at night while the issue was being resolved. She also mentioned there would be a case manager assigned to make sure everything was completed properly, and that they would take care of coordinating Service with Platinum HVAC.

There is a 30 day period before contract goes into effect. During these 30 days one has the right to cancel contract. Online they make it impossible to cancel as the screen freezes. I have called various numbers and after waiting hours for a representative was transferred to a computer giving a long address spoken quickly so that one cannot get the address. It is clear that once they have your credit card number they make it close to impossible to cancel. Do not deal with this dishonest company!

I have been a FAHW customer for approx 5 years. In the past the service I have received has always been acceptable. That said, this summer has been hard on my AC units and when the first one broke down I called for help. 1) Contractor declared that I had a leaking coil. In itself not surprising but a couple of days later my second unit also broke down. 2) Same contractor declared that I had another leaking coil. As we started to move forward with fixing the AC units the contractor told me I would have to pay in cash or by money order. At this point I called FAHW asking for a new contractor explaining that during COVID I am not going to go to the bank unless I have to. Furthermore, who only deals in cash or money orders these days? I offered Paypal, credit card, Venmo, Zelle & Check but it was all rejected.

Submitting claims have been relatively easy. It’s all online, and then within 24 hours, somebody contacts me to schedule work, so no complaints. So far, so good. First American did some repairs on clothes washing, garage door opener, and dishwasher machine.

First American is pretty good. I've had them for five years now and they have excellent service. Things get done when I call right away. I had a couple of claims. One of them was my furnace was making a funny noise. They were here and repaired it. I've had another one just recently for fumigation. They also came over and did a good job. Then the other one was my garage door, the springs broke on my door. I just paid my $75 deductible and that was it.

I file claims mainly through the website and it's pretty easy to do. The contractors have been pretty good going to work on things. They were wearing masks and maintaining distance. The only thing different now with this, afterward was picking up the extra or the additional warranty for the pool. So far, so good. We like it.

I'm having a central air issue and it hasn't been resolved. It's kinda warm in my house. The first one that came out was terrible. They didn't even do the full report which caused a delay with it getting fixed. I had to wait another five days. Then the other one came out. Now, the other one came out on a Friday afternoon and we're in the middle of a heat wave. I was flustered because I called on Monday hoping that the report would be in by then. The other people that First American worked with were saying that they couldn't get it in right away 'cause they only have two workers. This is the first time we had this experience with the contractors. The first time when we moved, we never had any issues. First American was great and everything worked out. But this time around, it's been a reoccurring issue with the house.

I am not one to write reviews, but when a company has burned you twice it’s hard not to speak up so no one else has to deal with this. Every contractor they have sent out to our home to help review issues has been terrible. Then they proceed to not answer and if they do they are never right, do not help with reimbursement when they say they will. Document something was approved and then say it wasn't.

I have been with First American Home Warranty for about a year now. My Air Conditioning until stopped working about two weeks ago. I filed a claim and whoever they sent to fix AC didn't fix anything. The temperature has been 91 to 97 degree at my house since last Friday and I just couldn't take it anymore, so today (8/12/2020) I call and ask for supervisor and the customer service representative told me the supervisor wasn't going to do anything different and hang up the phone.

This is a terrible company! I noticed it's very hard to actually submit a review online. No Google reviews options. They must be paying the Google to suppress that feature. Our A/C went out and they left us without AC for a month, in July! Once they finally replace it, they charged us a $1000 to repair on top of the deductible, only to find out they left all the old equipment in the attic. My brother is an AC repair person in another state and he indicated to me that you don't leave old equipment with new. They did the bare minimum possible and then it still didn't work.

We called the gas company and they said it was the stove that was not working. So we called CenterPoint, they came out and cut the gas valve off. But when the technician came out, he said everything was fine. Maybe it was just a knob that wasn’t closed properly. But the contractor was very helpful and very great. They had their face mask, their sanitizer and they were doing social distancing. Everything was great.

One of our central ac units is down-needing new compressor and fan-. It's been a week and their purchasing dept. hasn't ordered the replacement parts yet even though it's over 100 degrees here every day. Their customer service dept. says they can't expedite the purchase because they have to follow their "procedures". Very disappointed. The local ac company assigned to my work order is saying they could have me up and running in two days.

First American Home Warranty's contractors kept having to come back out for the last claim that I had. They didn't have anything on hand. If the contractor they chose had been Sears, they could go out on a truck and fix certain stuff. Each time, a FAHW came, the tech would say that there was another part that was needed. So, it took a month for my claim to be resolved. Each time, a different contractor would come and they all had different eyes on what the problem was.

Called First American Home Warranty on a Monday morning at 8am as our AC was frozen up and needed service. They happily took my $75 over the phone and promised service within 48 hours. Never a call. The AC company they contracted to service us, Mektek Mechanical, is a joke. They NEVER answer their phone calls. What a scam.

I’ve had a claim open now for over a month regarding my AC/Heat unit. I Originally reported that the AC unit was turning off and turning on & I needed to reset the thermostat to get the unit to work. I filed a claim First American and they sent out a company to diagnose the problem. The company they sent out, AA-Al Services, came out 4 times & reported the issue of the compressor needing replaced & how the unit is extremely loud. Then First American requested a 2nd opinion, & sent out another company. The other company (SHIP) finds the same and additional problems wrong with the unit and reports it to First American.

There's lack of communication with First American's providers. About a year ago, my filter for my pool started shooting water straight up. I notified First American and within a very reasonable amount of time, I got notification from a contractor that they've been contacted and would be responding. They didn't say when yet but they did show up in a couple of days. I had to shut everything down. They took a look at it and said they had to contact First American and would get back. But I heard nothing. I kept calling and got no returns from the contractor. After a couple of weeks or so, it was repaired. The provider was a very curt-type person. So this time, the same thing starts. I see it seeping because he had come out and use some type of epoxy to repair it.

Updated on 08/19/2020: For those of you who have been following this saga, FAHW continues with its horrible service. It took almost a week for the "claims specialist" to respond to my voice messages, email, and message through the FAHW web portal. Here they represent that they have responded to my issue. (Is cussing allowed in this review? Either way, I'll control myself.)

This used to be a very good company. The last two claims have been less than satisfactory. My A/C went out Friday. This is the middle of the summer. No one gets back to me till Monday? I had to fight to get this company to agree to let me get someone out there to fix it and them reimburse me. It was over 85 degrees in my house.

I recently renewed my policy which turned out to be a mistake. on 4th of July my air conditioner stopped working properly (outside drain was leaking )and house wasn't cooling well later in day, so I put in a work order. The first company you sent out had a repair guy show up late, stated he felt it could be the drain he looked quickly said it was the pan which would not be covered and gave us estimate but we would need to schedule to get it done. Second guy came to do that and realized pan was fine saw that coils were frozen and checked for a leak which he found, at this point house was hot box AC was not working at all and he did put in some refrigerant so we would not suffer.

First American came through for the most part on their end of the deal. My only complaint would be the whole customer service. I've been on hold for hours and hours on end so that's been a little difficult, but once we get through that, it seems like everything works well. We've had a stove issue and that wasn't fixed. But still, they kinda covered us in another way where they credited us. Then for the electrical situation that I had recently, for some reason, no contractor was available, which I found strange. I wasn't given a clear explanation as to why it was like that. It was the main circuitry to the house. I had to reach out and find my own contractor and everything panned out okay. It hadn't been the smoothest process, but they made it work and I appreciate that. Overall, it was a good experience.

First American Home Warranty is the Worst Company, DO NOT BUY WARRANTY FROM FIRST AMERICAN HOME WARRANTY.. I regret my Decision, and Want to save all of you .. They do not honor their warranty and will deny your ligament Claim...Finding a reason not to cover...I have no Air conditioning for 8 days.. now and they denied my claim...They are denying my claim saying that the Drain pan is too small, and duct is leaking ..Pictures attached for proof...DO NOT BUY FROM FIRST AMERICAN HOME WARRANTY.

I know how but I’m not sure why this company has been in business for almost 40 years. They already have your money so they're under no obligation to work for it. All they do is call a serviceman of the lowest bid for the job and it’s no wonder the serviceman doesn't want to spend any time on your issue, He/she is only getting 12$ of the 70$ service fee you paid. I expect all reviews over 1 Star are paid for even though they say they protect against that type of thing. Here’s my issue of non service.

We’ve had First American for several years and for the most part, it's working out pretty well being able to get a contractor out there, then the work gets done majority of the time, and the fact that I don't have to try to find a contractor on my own to do a job, and the fact that I'm just paying the copay on it. Usually, it gets approved quickly where they can come out and fix whatever the issue is at that time and not to have to go back and forth on it. The fact that I'm able to go online and put a claim makes it easy enough. Usually, we've had appliances replaced also where they haven't been able to fix it and we continue to have an issue. The third time, they'll actually replace it for the same features that we had.

When something goes wrong, I put it online and it gets fixed. My most recent claim was when we had a breaker that was weird. When I submitted the claim, there wasn't an option to pick like wonky breaker. It was switches, so I put switches. I wasn't home when the tech came out but they said he was really nice and really professional. It went fine.

This home warranty service is absolute garbage... We pay $77 per month, almost $1000 per year for this premium coverage?... We have filed the same claim 3 times for septic issue... STILL UNRESOLVED... They are happy to take your money and provide 0 help... Customer service doesn’t even know anything about homes and they will deny claims because they have no clue what you're trying to explain... They offered to reimburse me if I would be willing to find a contractor HOWEVER they must authorize everything by trying to call and get ahold of someone which is a joke...

First American Home Warranty was difficult to communicate with for about the first three calls. Their telephone line was really bad. It sounded like I was calling to Mars. Then their system seemed to have changed recently. I just called the other day and they told me to stay on the line and they'd tell me the name of the service provider. I waited for about 20 minutes and I got another call. The call was from my service provider when I was expecting the home warranty company to let me know who it was. That's what they've done three times in the past. They're a little inconsistent. But overall, they're pretty good. They let me pay the $75 initial fee to the vendor directly. They give options on that which is pretty nice and the service providers have been pretty reasonable in terms of quality.

Today is Aug. 2, 2020 and we have been trying to get them to fix our washer since May 28th when they first came out to the house. To this day and 3 visits later NOTHING has been done to resolve the issue. When we call we can NEVER reach a real person and the 2 times we did speak to someone they could find no record of what has been done by the provider THEY SENT TO OUR HOUSE. So it is basically starting over and "they have to get back to us" - now over 2 months later NOTHING has been done. Beyond frustrated and they act like this is no big deal and any complaints fall on deaf ears. We would recommend that you DO NOT USE them for home warranty.

Icemaker was freezing solid. Was diagnosed and replaced in a friendly and professional manner. The technician arrived when stated and while we had to wait for the part, it also arrived on the stated schedule. The technician was pleasant and professional.

I had First American for the first year I owned a home, and opened two service requests with them. On both service requests, the first contractor to come out broke my appliances worse than before. I paid a $75 service fee have someone break my appliances. Trying to get in contact with First American to discuss this was an absolute nightmare. It takes forever to get someone on the phone, and when you get in contact, they aren't very helpful. When I was able to speak with someone, they did very little to remedy the situation and had no sense of urgency. Multiple times I got shuffled between departments, wasting 45+ minutes, only to end up at a dead end voicemail that never gets returned. Terrible contractors. Terrible customer service. Terrible experience. Stay away.

This was the most miserable situation I have had ever had to deal with and I would NEVER EVER refer or recommend First American Home Warranty. My father chose your service but I would recommend and will be canceling. The communication was abominable. I do have to say that the final customer service person I spoke to was the only one that was responsive. Her name is: TE-Ligia **. Without her I would likely still not have a working dishwasher. I believe there is someone named Caesar in the similar position that completely dropped the ball and never returned my calls after saying he “would make things right”. I have never been so disappointed with customer service in my life.

I sent in a service request on July 6th. It is now July 26th and I still have not had my AC repaired. The heat is over 100 degrees and they do not care. Do not waste your money. You will die before they fix anything.

The plumber was prompt and efficient when fixing the leak in our shower. Thanks for doing such a nice job in our bathroom. I would recommend this plumber to friends and family if they had a similar housing issue to resolve.

My issue has not been resolved. FAHW has said they are reimbursing me the $189 I spent to have my A/C repaired after waiting over 11 days for their contractor to provide a second opinion on their own diagnosis. Originally I was told by the FAHW contractor my A/C needed to be replaced, and FAHW didn't accept that. I took matters into my own hands and had an HVAC mechanic come in and look. The problem was repaired within an hour. I didn't hear anything from FAHW or the contractor until after they had read my review. I tried to cancel my contract and can’t. Unbelievable. If I could, I would rate FAHW negative stars.

Ceiling fan broken and a hot light switch. Super easy to make the appointment. The serviceman was here right away! He had me totally taken care of within a couple hours! He was probably the best service person I've ever had come to the house in 20 years. It was Corey? with CJE Services. Very pleased!

The refrigerator Wasn't working, First American Warranty sent a contractor Out and work on it. But it cost too must to repair, so they replace the refrigerator with a new one. IT only took 7 days to the contractor and they took about 4 day to bring it out and install it.

I have had the service for 3 years now. I am paralyzed and have my 92 year old father in law. I called and made a claim about an AC unit twice before they came out and fixed it by adding Freon. I have not had an outside dog for years. Now that I have a Freon leak and it needs to be replaced because of the new refrigerant requirements they are denying the claim because of a dog that I don’t have. I feel that FAHW sucks for not living up to the part in providing coverage and it was purposely making up excuses.

Awesome customer service!!! Did a positive fix under sink!!! Only problem...new faucet combination was replaced by an awful shiny chrome fussy set rather than my original brushed nickel contemporary set that is used throughout my home. A quick check has proved that the stopper that holds the water in the bowl is not working.

Timeliness in answering our call and setting up a credit for us was great. The vendor was also quick to respond with a day and time to look into our plumbing issue. Issue was fully resolved and the people were very professional and friendly.

After month of living in my home the AC stopped blowing cold air. They sent a guy from Elite heating and air out to check the unit. He claimed I needed a part and he would find one but I would have to pay him $85 to put it on. I did not hear back from him for weeks and ended up buying a window unit because it was to hot in the house. I submitted a survey telling First American about how displeased I was about the service and how I had to buy a window unit. I was reimbursed $150 of the window unit and the same guy was sent out again. Once again he did absolutely nothing. Claimed he could not find the part I needed and he would try do get it replaced but not to expect much. Meaning of course nothing would be done.

Spring broke on garage door. Technician replace the spring. And recommended replacing the other spring. He was thorough and professional. I would highly recommend the company that came to fix the door. American Home Warranty was fast at getting it fixed. He came the next day.

The customer service is terrible. The only way to even get a normal response is if you blow them up on Twitter. Every repair has fine print that invariably costs you more money. Would never recommend them as a company to do business with unless you are someone that loves getting a hard time and stress.

Replaced broken ice maker that wasn’t producing very much ice. Everything is working correctly now. The work was done in good order and a timely fashion. The replacement unit had to be ordered. Otherwise the unit would have been fixed much sooner.

When we bought our house, we knew that there would be some issues. We felt very comfortable knowing that we had a one year warranty through First American. What we did not count on was continually giving them a service fee, only to be met by contractors who don't really want to do the work, as well as poor customer service by folks who don't speak very good English or have any understanding and/or sympathy for homeowner problems.

Technician was very knowledgeable, professional, punctual and punctual. The problem was solved, the technician explain everything in word I will understand, give me many tips on how to keep the dishwasher clean and running good. Overall the visit was great.

I've used FAHW 4 times now since buying my house last year and I've always had prompt service and my appointments are always scheduled within 2 days. I love the convenience of submitting my requests online. It's easy and fast.

The company did respond to this review with an offer to reimburse the claim given that their staff had led us to believe it would be covered from the beginning. I do appreciate this given all the time and frustration and being told off by their agents when their error had been the root of us even getting this far with the claim.

It took two days after I submitted the claim for the contractor to come out. In a week, they had the refrigerator fixed. They found that it was messed up. It would cost more to fix it so they just got me another one. They were professional. They did what they supposed to do and cleaned up before they left. It was good. FAHW is great. I don't have to worry about anything. I can call them and if it could be done, they'll do it.

Purchased home warranty from First American and when our dishwasher did not work, they offered to either fix it or replace it for the service fee of $75 which we paid. The engineer they sent confirmed the dishwasher could not be fixed yet First American refused to replace it even though they had promised to over the phone. We asked for a full refund of the $75 which they refused and to date have only offered a $50 prorated refund for a $500 warranty (we have 6 months left)! In total, they have taken $575 from us for ZERO service! Don’t bother buying from them as they will take your money and leave you high and dry!

The rep from First American Home Warranty has great customer service and I love her. So I went with her and she sold me four policies. But their service is the worst service I've ever seen. In my own unit, I had two things that went bad at the same time, a washer and a refrigerator. The water wouldn't fill up all the way on the washer and somebody had come out twice. He ordered a new motherboard. He spoke very poor English. So I asked him what the problem was but he could not tell me what it was. He would not speak to me clearly. He told me there would be a full report. Then I called Active Appliance, the company that First American recommended, and they said they would only send a report to First American. It took three different calls. Both the first two times an hour each to get ahold of you because the chat wouldn't work when there was a real problem.

I have had this company for a year and I have used it only once. My AC motor went out,I made a claim someone came out the next day to look at it and said they would order the parts. I was told that it will take only 3 days for the part to come in. That was 3 weeks and 3 days ago! I can’t get any answers at all! I have been hung up on repeatedly when calling in. I was referred to a specialist who now won’t respond at all to emails or voicemail msg. I have contacted the BBB in an attempt to get someone to help me make them do the right thing! It almost feels like they want you to forget you have already paid them for this service that they promised to perform only you can’t make them do anything they are suppose to. Please spare yourself the days of crying that I have done and look for another home warranty provider.

After attempting to fix my existing machine the repairperson determine it would be best to replace it. It took 3 days but they came and installed it and took my old machine away. It went very smoothly and the gentlemen were professional and friendly.

Took a while to resolve electrical problem at home due to scheduling issues with the FAHW electrician assigned; this firm is very small and has to deal with service calls in the order received. This being said, the electrician was courteous, showed up on time, and quickly resolved the issue. In addition, I asked that he perform an assessment, not related to the FAHW work, of the outlets to determine which should be upgraded to GFCI. He took the time do so and will be returning, in a future appointment, to effect the upgrade (again, in not related to home warranty). Thanks for using this electrician for your home warranty service.

The first claim we had with First American was not good. I had a very bad company that came in. I had a plumbing leak and I went and bought some stuff from Home Depot. The guy came and fixed it but then he took the part that I put in. So it was about 40 buck of stuff. I was not happy with them. I filed a complaint about that one and First American took care of it. That company never came to my place anymore. But American Appliance and a couple of companies that have come are awesome. The First American reps are good but right now, there's a COVID going and they take a little bit of time to come. But still, it's okay. They're doing great.

First American is always friendly and efficient. You respond to any questions or concerns. You follow up with the quality of work performed by the contractors. Your website is user friendly, but you are also available by phone.

For the most part, First American has done very well. However, our last experience was less than pleasant and it wasn't anything that was within their control. We called them because the dryer stopped working. A tech came in but she never checked the dryer. She looked at the plugs and said, "Oh, this has shorted out. And you need to call an electrician," which we did. We called an electrician and he came out and said that there was absolutely nothing wrong with it. He tested the power on the dryer, nothing. I called back but never got a return call. We went out and we bought the electrical cord. We had to replace the unit inside of the dryer where it connects. We did all that ourselves. We incurred all that cost ourselves. But the electrician that they sent out was great.

Our garage door failed to go up so we called to request service. I was pleasantly surprised when the technician came the very next day. He diagnosed the problem within just a few minutes and had it repaired soon after.

in 2019, I decided to switch from American Home Shield to First American for my home warranty. I have had two service requests with First American and both have been a complete disaster. The first one entailed my AC not working and the First American contractor that came out found the issue with some ductwork being collapsed which First American would not cover b/c the manager at this A/C contractor said someone had stepped on it. This was not true and I was forced to find my own contractor.

Very easy access to First American Home. Placed claim online. Prompt response from company to check my washer. Never have had a service complaint. Have had to speak with a service rep maybe once. I would highly recommend the company to anyone.

I really like dealing with FAHW. You handled my last service as satisfied. I think your response time is slow and usually not answering the questions directly. It would be nice to be able to talk to someone without holding for 20 minutes then the call is disconnected. I do understand due to the nationwide situation that service will be affected but if you are that busy, put a few more customer service people on so your customers are VERY satisfied.

My hvac unit is greater than 20 years old. Each summer I place a service call because the unit isn’t cooling. A few summers ago the unit wasn’t fixed until fall because the part were unavailable. I’m dissatisfied because the system needs to be replaced not half fixed.

The service was so quick, professional, and I’m very pleased with the results. Great tech, great job all around, and I’ve generally never had a bad experience with the techs/companies used by First American. I’ll definitely continue handling my home and appliance repairs through you guys. Thank you!

Service tech was late but had notified us ahead of time. He performed the repair quickly and was on his way. He did all the Covid social distancing, wore a mask, used his hand sanitizer - very respective of the protocols. Thank you.

We sent in a claim for our microwave and it went well. The guy came out fairly quickly. He had to order a part and the part took a few days. He came back and knocked it out. That was about three weeks ago and since then, it's been working just fine. I really liked the claims submission process. Being able to do it all automatically online and stuff was super convenient compared to voice calls. We were pleased with the outcome and the process of it.

The electrician came and resolved the problem with the swamp cooler. Technician was thorough and searched for the cause and found it. He was very knowledgeable. I was satisfied and happy with his work. He was very professional and courteous.

After receiving poor follow up and service from Pure Pool Inc. I contacted FAHW to complain. FAHW listened to my complaints and offered to send another repair com. They took care of my needs quickly. They determined the payout amount and sent the check to me in a timely manner.

My refrigerator is being replaced after finding out they couldn't repair it. The refrigerator is 7 years old a Samsung. I have been waiting on a check to replace it since June 12, 2020. Only to find out today July 10 that they sent it to an address that is unknown to me. I was ask to go check the property to see if it was there. I said no because I don't know who lives there. My billing and property address is the same and has been since I bought a contract with First American.

Brand new disposal and the was running as if there was a metal object in it. The guy fixed the disposal but even he said it still runs loud. And the gentleman was very pleasant and cordial. Did not make a mess!

Was told the flap for the vent which is hinged at the top of our oven is "cosmetic" and since it doesn't hinder the operation it won't be covered. It looks terrible and obviously the vent doesn't function properly. Was told the part was no longer available, waited over a month to hear from anyone. Had to call myself.

First American was very dependable, thorough and timely in their service. There were no hassles or problems. Their contractors were very good quality. The warranty service was well worth the money and I would not hesitate to use First American again.

I had a leak in the bathroom and the plumber came to tell me I needed caulking on the bathroom fixtures. The problem was not that serious. I was thankful. The technician from Rubber Duck was very courteous and friendly.

The company was very quick to respond when I talked to them. They sent a technician out after hours to make sure the water heater was off and the gas off. They returned the next morning with a new water heater and replaced it quickly. Very happy with the service.

The plumber came out, left & called me to say there were no parts for my busted pipes. He did return the next day & repaired the problem. However, he was not receptive when I told him the leak is in the wall. He thought the leak was on the exterior. Finally realized the problem was inside the wall.

We were required to pay an additional one hundred eighty ($180.00) to get our water heater replaced. We were surprised and very disappointed. Additionally, we later had a claim for repair of our love Maker and it was denied. I have been unable to get these situations resolved. I have spoken to several very nice men, but I have not gotten any satisfaction.

I placed it as urgent request, no one took the time to contact me, I called many times, I was on hold for long times and still nothing was done. I didn't feel your employees cared about what I was going through. Flooded bathroom ran into bedroom insanitary, stinky, I chatted on website 3 times, in 36 hours no one answered me. At 36hr mark I called again, to and was on hold for like 30min, I had to call in again to be told that there were no contractors available, and I could cancel request. You could've said that earlier on but no one cared. That same day I cancelled my 2 year service with you guys. No compensation was even offered when I asked to cancel to try to entice to stay with you guys. This confirmed no one cared about my case and if I stayed, no one will care in the future either, cause my emergency wasn't taken with empathy or professionalism.

Everything's going good with First American. The people I bought the house from had had it. It was part of the purchase. Majority of their contractors have been good. 95% of them were really good at their trade. They knew what they were doing. They came in. They identified the problem and got it fixed. I had an issue with one company that I didn't care for. They were very incompetent. I told First American I didn't want them back out here, and they didn't send them back out. With First American, any issue I've had has been corrected or fixed, and I haven't had any issues. The process of submitting a claim has been easy. The website's really easy to use. With the COVID, if you've got a call, it's a little bit slower. But other than that, their representatives have been good and professional.

Hot water tank was bad, and it had to be replace, order was place, no problem. Everything was done in a timely manner. Very professional service, for start to finish. Just place a call and First American Home Warranty took care of it all. I'm a very satisfied customer.

Submitting claims is really easy and simple. Recently had a claim for our indoor A/C coils went bad. FAHW worked very quickly to get it back up and running. The contractor was awesome. Very professional. Gulf State Heating and Air should be your first contractor for calls.

Work order put in on 6-11. Sent repairman out on 6-19. Was to order part. Never called and would not return calls. Assigned Williams who said did not work on LG. Assigned Williams again. I left messages on your extensions and no reply. I asked for a cash out and won’t do. The worst experience and won’t renew my contract after many years of paying you.

When I put a house up for sale with a realtor she advised a home warranty. I used this company for the buyer/seller warranty. After the home inspection for the buyer, the repairs the buyer wanted were done quickly and done to the satisfaction of the buyer.

I had two items on the repair order, a ceiling fan and an attic fan. The ceiling fan could not be repaired and was replaced with a fan of lesser quality. The attic fan was not able to be repaired because I was told it needing to be repaired and then break again for them to repair it. The power cord was detached.

Garbage disposal repair, they did a great job and we're satisfied with their work. We would recommend them to others, very professional and they were very quick as well. My only suggestion is that they wear face coverings and use gloves when entering people's homes as a precautionary measure, other than that they did a good job and came in the expected time frame.

I put in new service request for my air conditioner. Doesn’t turn off when it is hot out. The thermostat doesn’t go down. The contractor called soon after for an appointment. I hope it is does this when they come Wednesday.

A/C drip pan was full of water due to line being clogged. Repairman was very nice and helpful and got us all fixed up! He explained how there shouldn’t be any water in the drip pan and ours had overflowed.

I renewed my coverage for 1 year today. I spoke to George in the Renewal Dept. He was very Professional and helpful. I do have an issue with my Garage Door Opener. I will call within the next week and schedule a Technician to come to my home and resolve the problem.

Filed Dishwasher Repair request online over the weekend. Paid service call fee. Appliance repairman checked the appliance on Monday, needed to Order Part and completed installation of part on Wednesday. All completed in a first class manner. Everyone is Happy!!!!

I filed my claim 7/1/20. As of 7/7 I still had not been contacted by the electrician. I sent a communication 7/7 and again 7/8 to First American to get a resolution. I have not been contacted by them either as of 7/9. Very disappointed!

There is no follow through from any of the workers. I have spoken with others who are having similar experiences. I definitely won’t be getting a policy next year; it’s simply not worth the money for the poor service you receive.

As always, our experiences with First American have been great. From first contact to job completion, everything could not go any better. Your automated system needs improvement. Continual questions are annoying. Getting to a " person" can be very tiring.

The plumber Eddie, from T&N Plumbing bleed the water lines and installed a new kitchen faucet After rescheduling the next day appointment. We bought or paid for the new faucet and it was installed working fine. Thank you American Home Warranty for responding so fast and very professional!

On the first two tickets, it took over a month to get these issues fixed. It also took three different companies. On the last request for an Electrician, it is now going on 72 hours without a call from the company you assigned me to.

This company is the worst. Had to call repeatedly to have assigned contractor changed after the initial contractor failed to complete the work. After almost a month with no A/C. No apology or nothing to make me the customer fill they took any responsibility for the actions of the contracted services. Would not recommend to anyone.

We reported that our microwave was not working properly on May 17, 2020. Active Appliances couldn't come out for a week because they are based in Los Angeles. The part has been ordered but has never been received. No one is following up to try and get the part as soon as possible. I should have just replaced the microwave, but that is why I pay a home warranty company.

My water heater started to leak, outside, on a Sunday. I called in a work order on Sunday. I was contacted within an hour by the plumbing company. An appointment was made for Monday. The tech showed up on time, fixed it within an hour, cleaned up. He did not leave me a work order and did not collect. He said I would be billed. The check is still in my checkbook. I've been out of town, but I will contact Harris plumbing for their address and send the check.

GE Appliances has not contacted us in regard to this service order. My contact information is correct, but there has been no contact. Please have GE Appliances reach out to us to set this service call up. Many thanks in advance.

While we have ended up with satisfactory resolution to our warranty repairs, lately the company seems to be slow and reactionary to issues rather than being proactive and tracking down vendor problems. Last service call had the responding company not show for appt and not contact us. FA gave us vendor pH # rather than take charge and get involved to reschedule and find out what happened. I lament the death or severe illness of true customer service. Haven't switched as I have not heard any other warranty companies are better. It's not all mediocre, overall it has been cost effective for our A/C and clothes washer and dryer, I just want them to care and be proactive.

First American just gives you a peace of mind if something big was going to happen, I have used first american for over 30 years and they have EARNED my respect, In Los Angeles if something break it could take a week to get someone out, First American has clout and gets it done ASAP. Good job. Thank you.

It was a rocky start but they made it right. My hot water heater went out at a bad time. They made it as painless as possible. The workmen were clean and I had no mess with them. I can’t thank everyone enough!

Why am I paying for home warranty? When I can not even get a new thermostat to repair my AC. I keep getting an email for renewal from First American Home Warranty. But when I have problems, I can ever get any response. :(

In Las Vegas, left without AC for 3 days now in 100+ degree heat....made it an emergency claim the 1st day and still no appointment for service. Ridiculous they will risk well-being of customers (aging parents and pets in home) with nowhere to go in an excessive heat warning. I've spent 3+ hours on and off hold with customer service and still no appointment to service.

I hadn't worked with a warranty company before but their claims process was very easy to work with. They have an online submitting system that I found to be very easy to navigate. So in terms of submitting claims and then getting people in to take care of issues, it was very simple. The only complaint I would have is that there is limitations to the contractors that I would work with. We had a couple of contractors that were not really up to par. But that being said, First American was very good about switching over to somebody that was responsive, and so we didn't ultimately have any issues from that standpoint.

We never had such poor service before. My mom is an elderly person with health conditions on a fixed income, along with her disabled brother. She has been buying First American Home Buyers Protection Corporation/Warranty since 2016, only used it once. On 6/7/20 a call was made to Customer Service regarding bathroom sink broke & pipes gushing water everywhere so emergency service was requested / $75 Fee for Urgent Request for Contractor TN Plumbing Inc. We paid upon request & waited until the next day. No call back so we called the TN Plumbing contractor ourselves, after holding being told they will call us back. COVID is a concern with no water use.

We called First American Home Warranty at the end of May to send a contractor out for our tenant's leaking fridge. They assigned All Desert Appliances in Las Vegas. The fridge has been leaking and freezing the tenant's food, Fernando (technician) came to the unit and was there for about 10 minutes. He instructed the tenant to leave the fridge disconnected for two days and it should be fixed. Here we are beginning of July and the same problem is happening. Except now, it has been past the 30 day warranty period so now the tenant has to PAY AGAIN out of pocket during a pandemic to send another contractor out for the SAME ISSUE. I hope All Desert Appliances does not scheduled once more because they clearly did nothing the first time they went out.

Per my experiences and comparative experiences with other new homeowners, NO ONE in the Real Estate Industry should be recommending First American. Their customer service is almost nonexistent. You will spend hours on the phone waiting for them to do their job. Additionally, their contractors are sub-par and never seem to be local to your area, no matter what the issue. I would not be surprised if there are complaints about other Home Warranty Insurers, but it is 100% new homeowner BEWARE!!

We schedule with First American whenever we need service. It's pretty easy to do and it's reasonably priced. Also, their customer service is easy to contact. There may be some more inexpensive options, but we like to go with First American because they have coverage for a lot of major appliances. We've always ended up buying homes with old air conditioning and First American has pretty full coverage for it in case. We've never had to use it.

Customer Resolutions are heartless in finding solutions to their compounded issues. Can't even get a contractor out to my place in an emergency after other one completely botched the job. 5/27 - service request for broken AC. 6/15 - new contractor assigned. 6/26 - new contractor assigned. 6/29 - contractor came out and didn't resolve. 7/1 - contractor screwed up valve replacement and didn't tighten any bolts. 7/3 - contractor tighten bolts but problem exists. 7/6 - First American still requiring same contractor to come out when though it's weeks until they can come back.

I've had a very good experience submitting my claim over the phone. Their reps are really nice and they help me a lot on the phone. Their contractors are really good. They're nice people. They come, they fix, and they go. I don't have to call them back. First American is very dependable.

First American is prompt with any issues that I have and they take care of things. They're fair as far as their pricing, too. Submitting a claim is perfect because I can do it online. It's really easy. The last time they had somebody come out, he was really good, knew how to fix everything, took care of everything, ordered all the parts, and was able to do it. But I have had some that really don't seem to know what they're doing.

When we purchased the property, First American was the home warranty that came with it. We’ve had good and experiences. For some reason, the part I have wasn’t covered. There was always a reason why something was not covered. For the most part, the contractors have been okay. But because we were such in a rural area, sometimes it could take about three weeks before we see someone. So it would get to a point where after three weeks, they would say, “Okay. You find somebody because we can’t find somebody.” It was an AC. They couldn’t get somebody out there, so I had to find somebody to come out. Still, it was taken care of.

We researched online through Google and looked up First American Home Warranty. Their monthly price was cheaper, so signed up with them. The service fee is a little more expensive but so far, I'm satisfied with them. I submit my claims online and their website is super simple to use. I like that option as well because it's a lot easier than doing it over the phone. The contractors that they've sent out have been fine, too. But we had one guy for our dishwasher and I didn't know if he had an issue with the company but the work got delayed, so they sent another person out. First American should improve the scheduling of appointments because it took a week to schedule that company for the dishwasher. But I just dealt with it given everything that's going on in the world.

We had First American Home Warranty originally then we went to another company. But we were very unhappy with their response times, so we went back to First American. So far, we've submitted claims to them online and over the phone. The online option is easy but I haven't seen where there's an instant messaging thing. Aside from that, I had one situation where I had to call them because the repair person didn't show up and said we weren't on the schedule. And we were on the schedule. But overall, our experience with First American has been very good.

I have just finished my 1 year of contracted time with FAHW. They do not respond, do not fulfill claims, and I have had to file complaints with the BBB to get them to even send contractors out. Just ridiculously bad scam. My advice would be do not use a home warranty, but if you do, do not use First American.

I had issues this summer and they've taken care of all of them. The contractors that I've had were fine. When we got our policy, we included our pool. One time, First American found somebody to do the claim for our pool. It took longer because they don't have anybody that will do the work. But since then, we've had to find our own and then they take care of it. I live out in the country and not in a big city, and nobody would accept the warranty company. So I found my own contractor to take care of the problem and then they would reimburse them.

Scam to say the least. We moved into a newly bought house thinking all would be great - but who knew money-sucking predators are always waiting for you. First day - we realize the refrigerator is not cooling. So contact the warranty and they contract the service to Sears National Claim Center. First available appointment is 7 days from the call. A problem was diagnosed and parts ordered. They made us feel as if they are working so hard to get the parts approved from the insurance - duh! After the parts are ordered, the technician left and asked us to wait until the parts are delivered to make an appt. After the parts were delivered - the next appt was 7 days later. Due to this delay - the supervisor promised he would reimburse us the 75$ we paid for the service (still not received).

I went to file my registration through the First American Title Company. The home warranty was part of the deal where the seller had to pay for it. I didn't use it for the last eight months. More recently, I had to use it for a couple of times and my experience was really good with the home warranty company. Submitting a claim was good. I did two of those. For the first claim, that was completely fixed. For the second claim, the vendor who was supposed to fix the problem came here on time. Everything was good from the First American Title Company.

They repair the things they're supposed to repair. They do owe me some money, but they'll get around to pay me. I've had a bunch of water leaks last year and the year before. They couldn't find a contractor to repair the drywall, so they told me to hire somebody, and I did. But after I hired the tech, I never got paid for it. Other than that, it's pretty easy to file a claim. They ask me what the problem is, I tell them, and they assign a contractor to me. All their contractors have been great. They do a great job.

First American Home Warranty has been very helpful. Our house was new and we hadn't lived in it yet. When we submitted a claim, we just called the agent and it was pretty easy and straightforward. The contractor came out within a reasonable amount of time and fixed the problem. We have some more claims that we're about to open, but everything else has been okay.

BUYER BEWARE!!! Our realtor recommended purchasing this "home warranty" when we purchased our home. We have used the service approximately 4 times since our purchase. 3 of the 4 times they have weaseled out, claiming things aren't covered when our warranty specifically states that they are. Anything they can do to get out of covering something, they can. For instance, on our hot tub, a "booster pump" went out. They are claiming that this is a jet and therefore not covered - warranty specifies "pumps." Another time, we had a heater go out in our shop, they claim that the shop was not covered, when we specifically added it. There is NO WAY I would ever pay for such poor coverage again. I would NOT recommend you waste your time and money with these jokers. Super unhappy.

My home is a mid-century modern so it's dated and I am not able to do renovations just yet. I wanted to have the assurance that if anything broke it’d be fixed. I love the First American Home Warranty website. It's so easy to use when submitting a claim and everybody is really responsive. If you have an issue or if something has to be canceled, they will fix it right away and refund. I also really like making my payments online for the $75 fee. Their contractors are always good. I live in an area where it can be sketchy. So it's really important to me that the contractors have been vetted by First American. I've been very satisfied every time I've had to call somebody. But I had two repairmen out to repair my Samsung refrigerator and all they did was defrost the freezer and the problem kept coming back. They said that this brand had this problem but it just didn't ever get fixed. But overall, my experience with them has been excellent.

I purchased First American Home Warranty when I bought my house. It was recommended by the Realtor. I submit claims online and for the most part, their website works. But there were a few things I've clicked on it, and they've been broken links. The contractors that came out were pleasant. The receptionist that I spoke with for booking booked me for a different day that I requested, and they called and I said, "No, this is not what I needed. I needed this day". They were easy to reschedule. So far, my experience has been fine. They're a decent price and they're reliable to fix the issues.

When we bought the home, our realtor let us know that we were going to get a warranty with it and he wanted me to pick one. I asked which company would he suggest since he'd been doing it for a while and he suggested First American Home Warranty. So far, they've been good. I normally submit my claims over the phone and I know you could do it online but I feel like I get better service when I call in. I feel like I'll know more of when the techs might show up instead of just doing it online and I'm the kind of person who thinks that if I send something, I want to know if they're gonna open it today. Other than that, I had a complaint on one technician where I told the warranty company not to send them back out there. But for the most part, the techs I had were great.

My Realtor recommended First American. I've had to use them for a refrigerator repair a few months ago and they got someone out here within a few days and it's all fixed. First American does what it's supposed to.

At this point, l have nowhere else to turn. I purchased my home just over 4 years ago and l have had the worst spring and summer times due to my air condition unit. In September 2017, while entertaining 17-22 people in my home, l was totally embarrassed because my air condition stopped working. I called First American Home Warranty the next business day and they sent someone out. The tech was at my home for no longer than 10 minutes and declared that l simply needed Freon in my system. I paid him the service fee and he was on his way.

Clogged shower drain. The problem was taken care of quickly, without any problems. The service call fee was most likely comparable to what I would have paid if I just called a drain service company, but not if it was anything more difficult.

Shame on them! My family has now gone 4 weeks without AC and now the parts that were ordered mysteriously never arrived to the contractor or the contractor is lying about that. I am going to post several poor reviews on websites until our AC is repaired. It is 93 degrees here in VA and I can't have my children in this humid house! All they will offer me is $150 towards a cooling unit towards my house until the parts are reordered that already took weeks when they were initially ordered. I am sick to my stomach over this, along with the time I have had to put into this being on the phone, sitting in a hot house, and stressing about keeping a family cool in the heat! Until they solve this issue, I will stick by my one star.

I have always had excellent customer service--unlike previous warranty company (I believe they hired their contractors by whoever had the lowest BBB score}. Everything is great! I have never had any problems with any of the contractors that fixed my problems.

Sears did an excellent job! The repairman called ahead and arrived on-time. He diagnosed the problem as quickly as he could. The repair turned out to be fairly simple (for him), but I would have had a hard time figuring it out. He was clean, neat and friendly and before leaving he cleaned the work area. The first company that First American contacted accepted the job then cancelled several days later, because they "felt like it." Sears actually did the repair and as stated above did a great job.

Septic. The quality of two different contractors and customer service issues with customer service reps not listening and and scheduling incorrectly to blame on their computer system when I've has this annual repair multiple times. Cost me several hours away from my work and is still not complete.

A service request made on June 8, 2020, for AC. I spoke with reps on June 11, 2020, to inquire when the part would be ordered and work will be completed. The reps were very rude and disrespectful. I was even told it was only 85 degrees where I am. This repair has taken about 2 weeks and that is not acceptable. I have been living in a hothouse and been very uncomfortable but First American doesn't seem to care. I am very dissatisfied with the service and especially the way I was spoken to by the customer service reps. I would not recommend or refer a friend at this point. I feel like I'm getting the runaround and not treated like a valued customer.

The repair company came out to attempt to fix my freezer for the 3rd time (not the same company). So far it’s still working. My ice maker works sometimes, it has been looked at several times. The gentlemen did mention that whoever looked at it previously messed it up more.

We had an AC break on us (ten days later it is still broken) and unfortunately we had to reach out to First American to get it fixed. There is complete lack of communication, one manager even told me “the other manager lied.” It has been more than 2 weeks and I’m still fighting with them to get someone out. After they approved an outside source, they walked back their approval because the source was “too expensive.” They then promised to find someone to come in within 24-48 hrs otherwise they would move ahead with the outside source. Another lie- they couldn’t find any other tech to come out and are still keeping me hanging.

We bought our first home less than a year ago and our basement has flooded on numerous occasions. The first 2 times, we filed a claim and a plumber came out and unclogged the drain for $75 each visit. We asked him why this kept happening and his response was "it's an old house, it's just something you'll have to live with." Well you can imagine our frustration at this point so a few months later, we decided to call in someone on our own. They were able to tell us we have a broken pipe in our sewer line. We were relieved to have an answer and contacted First American about coverage for this fix. The service representatives I spoke with told me that if it's outside of the home, it's not covered. So our pipe that is 4 feet away from my front window is not covered because it's in my garden and not in my house.

I have been pleased with my First American Home Warranty. I have compared other plans and have found First American Home Warranty to be the best plan for the money for me. I have used the plan three times in four years. I made a claim on my washing machine, and twice on my air conditioner. All I paid was my deductible of $75.00. My plan costs $57.00 per month.

I filled out service request on 6/12. Got a call from a contractor that day, but unfortch, they couldn't get out until Monday, 6/15. Furnace needs a new fan. Filled out report to FAHW. I saw on Tuesday 6/23 it had been approved to order the parts. As of Friday afternoon, at 3:49pm the parts have still not been ordered. I haven't had air conditioning for a week. I've had to leave the house for 3 of those days due to me and my spouse working from home. My a/c should have been repaired this week.

I’m really pleased with First American Home Warranty. We have used them 2 times already and very Quick to call us to set up a appointment time to come out and fix the problem so we’re very pleased. The 2 times they have come out to fix things they have been very good.

My AC was inoperative since 6/6/2020. Parts wasn’t ordered till 6/17/2020. I explained to you guys my wife had MS and couldn’t get hot. I had to rush her to Er. I had to stay in a hotel Hyatt for four days. No one really cared. Finally I had to opted out to cash out, ordered the parts myself and had tech to put in. This has been the worst experience ever. I have four properties with warranties with 1st American. I’m thinking about looking for other warranty companies.

Called leaking dishwasher 5/28/20, service tech came out after 4 days. Said we needed a pump, he would order. It would take about 10 business days. In the meantime checked the service request on First American Home Warranty website and it said the request was completed. What???? Called FAHW, they said the they would call the plumber, the part was in 6/18/20. I called plumber and they had no idea what I was talking about. Tech said he would call back, finally called and told us everything was our fault and he wouldn't be out until next week. We are now at 4 weeks and still no repair. Keep your part, keep your warranty, I called Sears Appliance repair. I will NEVER do business with them again.

I have had to file formal complaints against FAHW twice in my 1 and only year being a warranty holder. I have a first-class eagle premier upgrade plan and still it's a battle to ensure coverage and services are completed and treated with respect. As you can see from the images, I filed a service request for my failed ceiling fan. The technician came and said that the motor in the ceiling fan was no longer working and the fan would need to be replaced.

The garbage disposal stopped working. Called First American and opened claim. The technician showed up after 2 weeks. He wanted extra $110 to fix eve though I have $56 per month top of the line home warranty and it was first plumbing claim in 2 years. Called them back for next weeks and they said that they are waiting report from the plumbing company. Cal Plumbing & Heating Incorporated (PG) (760) 717-8521. They never submitted their report and First American closed the request as completed. Now they want deductible again. Don't use them.

We purchased our home warranty because our realtor recommended them. We have issues with our HVAC and they sent out 2 men at different times because the problem was never fixed. We have been running 7 to 9 degrees higher in this hot heat. Then their one tech they sent out said the ducts might have a leak. After hours on hold, they were going to send someone out. 6 days later with no one showing, find out the tech turned the job down and First American never told us. Now they told my husband that he has to find someone on his own AFTER WE HIRED THEM to cover these things. Then they said they will only reimburse us up to $125. No wonder they cannot find anyone! We paid them for coverage and they have not taken care of the problem after 2 months! We want a refund and go elsewhere!

Update: The following day I was contacted by another representative after calling a local HVAC company to perform the repair. Melissa told us about the option for reimbursement due to contractor non availability. She then immediately emailed us the directions on how to do it and checked up on us every few days to remind us we needed our invoices. With the issue resolved in a timely manner and her excellent customer service, the only reason there aren’t 5 stars is because of the first day’s events and ridiculous phone games. I likely never would’ve written a review at all if reimbursement had been mentioned at any time before I had paid out of pocket to have the work done.

I moved into a home that was already covered by First American Home Warranty, and when it came time to renew, I got on the phone to ask, "why do I need this?" As a new homeowner, I was not very knowledgeable about things like this and it seemed a big expense. After talking with a representative, I actually was encouraged, and talked into buying an upgrade, called "First Class". I felt pretty good about it until two years later (June 2020) when I tried to get my refrigerator looked at. NOT COVERED! What? I was never told that! In fact, when you go to their website and ask in the chat window, "are refrigerators covered?" Here is the exact quote: (I also have a screenshot) "Your kitchen refrigerator is covered in all of our plans". Well, I not only have a plan, I have the upgraded FIRST CLASS. So, what's the problem?

I have had FAHW for years, I pay for the premium plan. I recently called them out to fix the garage door opener. The first contract came and tried to push services on us, offered to fix the garage door that doesn't even have an opener. He then said he would fix the opener after purchased DOORS from him, I said it still doesn't work, he said we can fix it late. It's covered under warranty. So I am already skeptical because he is pushy. I called a contractor on my own and he said he can fix the opener and the door is fine, that maybe the first guy didn't check the sensor. I told him it's under warranty. I will let them fix it.

Was provided a home warranty from original owner of condo purchase thru First American Home Warranty. I first attempted to use the warranty to fix a toilet plumbing problem in April of 2019. I used First American's website to have someone come out to fix the problem. After placing the request - 2 weeks later - the request was terminated & removed for inexplicable reasons by First American Home Warranty on their website. I then followed up but was referred (many times) back to the website.

We submitted our first ticket to come fix our AC unit and it took Sears almost 4 days to set up a date to come out and see us which in total was about a week living in NO ac for about a week. They came out and spent a whole 10 minutes accessing the problem and deemed it low on refrigerant. The guy replace it and left. Less than 48 hours later our AC blew the breaker and we had to place a trouble call ticket and FIGHT for someone from sears to come out and fix the problem they originally did not fix. They finally came out and the guy told us to replace the breaker and did a quick diagnostic test and told us it was fine.

Wednesday, Jun 10, 2020 at 2:03PM. Hi - so how long do you think it's reasonable for a family of four, with a 3yo and a 6yo, to be without a refrigerator? The wait time for this repair is beyond unacceptable at this point. We could have had a brand new refrigerator by now, even with the backlog of new appliances at major retailers. I suggest you escalate this to the highest possible level immediately. I am tired of living out of coolers. Repair it, or replace it quickly. This type of situation is why people swear off of 'home warranties'.