First American Home Warranty Reviews

First American Home Warranty was with our house. We got it for protection and our Realtor suggested it. When filing claims, we started doing it online, but then we ended up doing it on the phone. When we put in the cell phone, it just locked up and it didn't continue. Then the contractor they send comes at night as he has another job in daytime. We’ve had him come out twice already for the problem. Now we're waiting on a bigger problem, so he’d have to come back out again, but not for the same thing. He’s a good guy.

We had excellent service with the electrician you sent to take care of our electrical problem! He was efficient, hardworking, and extremely knowledgeable! We are so happy that we have our home warranty with you, First American Home Warranty. I recommend First American to anyone who wants to feel secure.

My plumbing service was great. Communication was perfect. Called right away and told us what they were doing the whole time. Explained everything. Very nice service. Would use again. Thanks for all your help.

The company evaluated our unit and it was not able to be repaired. As a result they authorized a comparable settlement option to be decided on. We had two options to settle this claim and we chose to settle it. Thank you to First American Home Warranty for bringing this claim to conclusion. We truly appreciate it.

We popped a GFI outlet. We called First American Home Warranty and the tech came out and explained everything to us. He did a really good job and it was an easy fix. Then we had a bathroom valve that was leaking water. First American sent the techs out quickly and they fixed the valve that was leaking. They also found and fixed a serious leak by the washer which could’ve caused my house a lot of damage.

Submitting claims to FAHW has been easy. One time, we had a washer problem and the technician who originally came out was awesome. However, the guys whom GE sent to replace my unit were absolutely horrible. Still, First American's rep was very apologetic. We needed to get a new washer from FAHW and the rep whom I spoke to, Kieth, gave us our options, called and followed up. He was wonderful. I'd recommend First American.

I requested service twice from them. One time was for a locksmith and the other time it was for my exhaust fan. Both times they made it difficult for me to accommodate their schedule. They give a 4 hr. window and the contractor has to order parts only when they are on-site, which means there will be two service calls at least, so need to sacrifice 8 hr. for a simple job. And the contractor’s workmanship is only good for 30 days. My exhaust stopped working after 2 weeks from repair and I delayed in contacting them and by the time I called it was past 30 days. Now I had to again pay $75 service fee to get it initiated. There are a lot of little thing they do to create annoyance so you don't use their service. I hope I never signed up for their service.

I have never had a more frustrating time with a warranty company than I have had with First American. My 85 year old parents moved to Fayetteville NC and were left for weeks without working heat in their home in the fall season while we called and made new case after new case. Each time a case was opened they charged or tried to charge my parents a $75 service fee for the same issues with their 2 furnaces. Next we filed a claim for a plumbing issue and they sent a company that came and charged $75 again and didn't fix their bathroom issue. We had to track the plumber down and after 7 days, they told us that the warranty didn't cover the job that needed to be done. I've never seen a warranty service or companies who are doing this for a living be so lax or non responsive when getting back with its customers. BEWARE when you get a home warranty form First American as we suffered over the entire process working with them.

I have been a loyal customer of First American for the last two years. I have had zero problems with them until now. My contract expired in September. As I went to renew the contract I was told by an employee to call and it would be handled. I did so, but was instead given a new contract instead of having my prior one renewed. This meant that I had to wait 30 days before I could make any service requests. I called this morning to explain the situation and I was told by another employee that he would cancel the new contract and renew my previous one. Before that could be completed, his call dropped. I call back and another employee tells me the same. I ask him, just to be sure, if I would be having my prior contract renewed. He said yes.

Our furnace was not working and we submitted a claim via their website. After two days of not hearing back from them, I sent an online chat message on their website and they said that the claim was not submitted correctly. They then sent us a Sears technician and charged us $75. The guy inspected and spoke to First American and told us that the insurance company has authorized to replace the furnace.

My mortgage broker recommended me to First American and things have been good with them so far. Submitting claims has been relatively easy. FAHW has been user-friendly and information is disseminated to me if it is needed. My wife filed a claim on a water heater that was leaking and the technician who came communicated with me via text. He handled things and kept me notified of everything that was going on.

The people you have sent to repair our pool are having such bad reputation and hardly work on repair properly. So bad for company I trusted. And you should all know that by my review, now world will know how badly you treat your clients after taking money. Very bad. Shame!!!

We recently purchased a home and First American Home Warranty was the company selected by the sellers. On 11/10/19, a Sunday, we contacted First American regarding a major electrical issue we found after we started smelling burning plastic and nearly had an electrical fire. The company told us it would be 24-48 hours before they could assign a contractor. My husband insisted this be treated as an emergency considering the wiring was faulty and could cause a house fire. We had to shut the circuit off while we waited. They said they would escalate the call and try to find a contractor.

My dishwasher would just start even though I did not even touch it. And it happened randomly. I eventually had to remove power. The repair person was very accommodating, explained his repair and the unit works perfectly He answered all my questions. Highly recommended individual!

First American's claims process was surprisingly simple and painless. I made a call to file a claim and talked to someone who’s very nice. They helped me know what steps to take and what the next step would be. And their contractors did good quality work. It's very valuable having a warranty, for things go wrong and it’s nice to feel protected when they do. I’ve only had the one issue so far and First American has competently fixed it.

As a first-time homeowner, one of the best things I bought is my home warranty. A few weeks after moving into my house, my fridge, dishwasher, and water heater all stopped working. I couldn't figure out what was wrong, so I called them. They fixed it really quickly!

I have been in discussion with First American regarding a broken cooktop for over two months. They have made one mistake after another - the vendor they chose to measure the broken stove took the wrong measurements and they take no liability for this. Not only are we now over 2 months without a stove but they want to charge us 25% restocking fee for the wrong item that they had delivered. It is unbelievably unprofessional and a very poor quality of service.

The record at First American to put a claim in was a nightmare. It was very difficult. So, I put in my address, and I didn’t get it. I only got a four-digit street address, so I do not know why it would be so difficult. I would like them to make it much easier to put claims in and for me not have to sit on the phone for a very long time waiting for a live person. You could wait for three seconds or you could wait 20 minutes to get a live person. The record does not understand English as well as it should.

Great service! I reported the problem 10 pm Oct. 25. The first telephone response was Oct. 27 12 noon. The job was completed Oct. 29 by noon time. The people responding were good according to my renter who actually witnessed the job on site. This is a Rental Property that I am paying for and I registered to First American Home Warranty. Thanks.

The technician was very nice and got right on the job. It didn't take him long at all. I would use him again. My experience with First American Home Warranty has been very good and I truly appreciate having them.

It was amazing service. I was beyond pleased with the quick service. The customer service staff who attended was so helpful. She put me on hold and made few phone calls and within few minutes she had my appointment set for next day. Thank you.

This was my first opportunity to use my warranty with First American Home Warranty. My water heater quit and as I normally do I made an attempt to repair it myself which turned out to be a poor move on my part. Then I decided what had to the problem since my first attempt didn’t work and I called a supply house, only to find out that this part was more than double what my service fee would be on my warranty program. This was more than enough to make me decide to try out my warranty. I then made a call to First American and they were very friendly and very professional. Within only a few minutes they had an understanding of my problem and had given me the telephone number of the local business that would take care of my problem. Being that this fell on a weekend I was unable to contact the repair facility until Monday morning but repairs were still completed on Tuesday. I am very satisfied with First American Home Warranty.

22 year old microwave was unable to be repaired. After a delay of a couple of weeks they authorized replacement. My other appliances are newer and Stainless Steel. FA would only authorize a white microwave. Even though I offered to pay the difference they still would only provide a white microwave. They did agree to send a check so I could buy my own, but then I had to do the install and discard the old one.

I was happy that they were able to fix the problem and the men that came knew what to look for and I was very happy with the outcome. Thank you for the quick response to my call for getting my hair conditioner to work well again.

They charge you $75 to call a plumber for you. Then they have plenty of reasons not to cover whatever it is that you have going on. I realize that a water pipe up against the sheet rock, due to some past moron is not normal wear and tear, but it is certainly not normal and should be covered by warranty. So it's not. Fine. Just don't charge me $75 to call a plumber for me. That is insane! Next time, I'll call my own repair guy, pay for it myself, and be $75 richer for not paying for their warranty. I'll most likely be dumping this company. I'm paying for their SUVs, not for home protection.

We had some damages that needed repairs that fell under the coverage from First American and we got in contact with them. The first representative who answered the phone told me that I wasn’t covered for what I needed repaired or replaced. Maybe he lacked knowledge or he was reading something wrong. They need to give me the right information to begin with. He was so certain that I wasn’t covered.

I appreciate your local rep in Amarillo. We are revising this to be an owner coverage. I am a realtor and an owner. Alice ** is our rep. She is always helpful. She is converting what I did online to owner coverage not buyer coverage. I have used her on many homes we home.

Our oven would not work and it was frustrating. I remember we had a home warranty. The contractor was so knowledgeable and detected the problem after searching. He was so respectable and kept the area clean. I was very impressed with how well he knew the parts and running of the oven side and out.

I made a service request on 10/18/19; they were quick in assigning a contractor to request. Contractor came within a day or two to inspect our dryer; he determined we needed a new motor and that they were going to order and be back by the end of the week. Contractor scheduled us 3 times and didn't show!!! Almost a month later and we still cannot get an amount of a check to cash us out since we had to buy a new dryer that was not in our budget by any means! Very frustrating, countless calls from us to them and we still cannot get this resolved! I suggest you shop around and look at consumer reviews when you pick a home warranty. DO NOT pick First American! They don't work with good contractors and basically take any company that wants to work with them.

To make a VERY long story short, and in solidarity to consumers like me, I hope you will know what you're signing for before entering into business with First American Home Buyers. First, they withdraw your deductible from your account immediately after receiving the service request, way before service is provided. Second, a Service request placed since last Thursday was only processed on the following Tuesday.

I have filed claims with First American Home Warranty over the last five years, and every single time the response has been quick and timely. Thank you! Hassle-free service and worth the amount of attention they give to each case.

I just bought a house a couple weeks ago, and my Realtor told me about First American. I called and filed a claim and everything was fine with the customer service. I asked to have a guy come out and rekey the doors. Next day, the guy rekeyed my house, so everything went great.

My husband and I purchased a new home and our realtor had the sellers provide us with a home warranty. We figured, "hey, this is great. One less worry". In the first month, we found out that the shower stall in our master bath was cracked and needed to be replaced. I called and spoke with a woman who told me that they wouldn't cover that because they don't know how it was cracked. Ok, I get it. I just let it go and moved on.

I spent 50 hours on the phone with this company trying to repair a broken collar on a pool pump. The kicker is their sub broke it. I had him on video camera. I live in the 3rd largest city in the US. Only two contractors. One who works out of his garage an hour and a half away and the other refused to do the work. He said it was too much work for how little they pay him. The first contractor I had on tape breaking my equipment refused to return. I finally got pre authorization in writing that they would reimburse me 150 dollars to use my own guy and then to let them know the price.

First American came with the house when we bought it. Submitting claims is very easy, but it was easier years ago than it is today. I noticed that they want you to do it online or over the phone versus talking to a person now. I like talking to a person. I also noticed that the people that they contract with are coming from further away. The company has to travel an hour to get to us. Their contractors all seemed to be nice. I had a problem with one of them and I commented to them. But then, they sent out the same company again even though I asked them not to. Nevetheless, their customer service has always been good.

This warranty is basically a joke. Called to have my plumbing fixed. Sent out inexperienced workers, constantly cancelled appointments (to be fair I think one of the contractors was drunk when they set up my second appointment on a Sunday?), mixed info from representatives and management. The contractors just want to get paid for coming and do no real work or good. They insisted it was my septic tank, which is not covered, even though none of the contractors ever opened the tank, at all. I would definitely not recommend this company.

This is the second year that I’ve been with First American and so far, I've had no problems but if your heat goes out on a weekend, it's not gonna get fixed until you get to a normal day. They are weak on weekend service and if it's a water heater or a heater in the dead of winter, that's not a good thing to happen. Their weekend people who answer the phone either don't know what they're doing, or they don't have the ability or the authorization to do something. I would call back several times and I would notice all of a sudden that it miraculously wasn't a big problem when it hit Monday morning. As a consumer, I can't help it that it happened on Saturday. Some people lose their heat on a weekend and it's 20 degrees. You tend to get a little aggravated and then, when the people on the phone tell you it’s a weekend and they don't have anybody in my area, it’s unacceptable. They didn't tell me that when I renewed my contract.

Our realtor provided a warranty from First American for our new home in Los Altos, CA. After 9 weeks into the new home, our water heater is broken. We are now 3 technician visits and 2 weeks into this process with First American Home warranty and still do not have usable hot water at our house.... This very disappointing. They have documented that the water heater is mechanically broken: (a) the drain valve does not work, (b) the temperature and pressure safety valve does not work, (c) the tank lining is broken and we are getting significant brown stuff in our water from all of the taps in the house and it's probably now ruining our radiant heating system.

Don’t go with First American for Home warranty insurance! I bought a house and the original owner offered to provide $500 for one-year home owner insurance. My agent provided us a few companies for us to choose from and First American was one of them, he also said that I could have a free re-keying service. I arbitrary chose First American because we were not familiar with any of them and then requested for the free re-key service. A company called “Mr. Rekey” sent a technician over to perform the service and upon his arrival, he told me I have to pay $75 if the re-key service was to be done. Since I have only two key holes to replaced and I can do it myself in less than $30, so I deny his service.

I asked for home warranty suggestions from my real estate agent. I had three suggestions and I picked First American Home Warranty. I looked them up on the internet and I was pleased with what I read, and I've had them since the end of June. Their claims process was simple. I like the reps I spoke with when I filed a claim for microwave and dishwasher. They were thorough, polite and helpful. And they were able to send someone out within 48 hours. The contractor that came out was excellent. He explained what he was doing and why he was doing it, and what went wrong. He was just here somewhere between 30 minutes and an hour. So far, I am very satisfied with First American Home Warranty.

I needed a plumber to repair a pipe after our basement flooded. Obviously this is an urgent matter and the water in our house is shut off. First American did not communicate with the plumbers they have contracted or with me. I am currently on the phone with First American for the 4th time in 24 hours. 2 of these calls have been extremely long and as of now I still don't have anyone to come out. Of course they have delayed so long that it is now Friday afternoon and they are saying they won't pay for "after hours" plumbing services. This wouldn't even be an issue if they had their stuff together even a little bit! I would recommend you try your best to avoid these swindlers.

When you call for repair service, they contract out with the least expensive in that particular area. I.e. air conditioning 2 of the 3 contractors both have NO idea what they are doing. They just come and collect their $75.00 fee. Then they suck you in again by having to call with the same problem over and over. Unless the air conditioning unit has actually completely broken, they will not replace it, This goes with most items under the warranty. They will find every possible way not to replace a semi-working warranty part. I was with them for 15 years. When I purchased my home the act unit was already 13 years old. Now it’s 28 years and dying, but they won’t replace. They will come out and charge me the service fee of $75: and fill it once again with Freon. Filling the Freon would be the 6th time in 5 years? What a shocker!

The non Freezer (Fresh food) side of our refrigerator was not cooling enough even when increased it to max (at 10). After 45 days and multiple follow ups it is still not fixed. Their contractor is jerking them off and they are not owning the responsibility to get it fixed or change the contractor. I am not saying warranty plans are all bad but this one is bad for sure. On top of this the customer service talks to you as if they are doing a favor. Seriously. I did not donate. I paid for service. No No No. Stay away.

With First American Home Warranty, the claim process can get a little iffy when I'm talking to the customer service reps. Their accents get thick sometimes. For my garage door claim, it took a little while for the rep to understand what I wanted. Eventually, she understood I needed the garage door fixed and she got it scheduled. When the tech got to my location, he fixed the problem but noticed another one.

The company immediately assigned a dedicated person to help us with our woes. She would regularly follow up for updates and helped drive to resolution. She also changed the repair company for us, but we ended up not having to use them since the appliance manufacturer got involved. I am happier with the resolution but still disappointed that is what it took to get the support we had been requesting.

I submitted a claim online on 9/25/19 for cooktop. First American never made contact. I finally reached out to them on my claim and they said their system had a glitch and assigned it to a contractor who came out immediately. They stated they needed to order parts for repair. It has been over 30 days. They failed to follow up with me as committed. They failed to escalate/expedite this claim as requested. I had to constantly message them or call often holding for over an hour to finally get someone who would not take ownership in resolving the matter or escalating. It is 10/30/19 and there is still no part or plan to fix the cooktop or offer to pay me for repair so I can replace it. This is unacceptable. I have not been able to cook with my cooktop for over 30 days for a family of five. Their staff does not care. Their indifferent attitude and lack of follow up is unacceptable.

We had our home rekeyed by Mr. Rekey. Process was very simple from initiation to completion. The provider was exceptional and answered many questions I had about locks, unrelated to his assignment. A very good first experience. I am not sure what else I could say about my experience. I am satisfied.

I was buying a new home and I wanted some peace of mind. The seller chose First American Home Warranty. I had two claims. One was for electrical that went really well. The second one was for the range hood, and that went poorly. I still don’t have a range hood. They ordered apparently the wrong part. It wasn’t the technician's fault. It was whoever ordered the part. But then come to find out after that, the part wasn’t available.

Our pipes had a leak, and it was already causing problems. When my husband got in touch with them, they asked for a lot of details and then said they’ll get back to us. We thought, well, that was that. Technician came in within the day to fix the problem. They are worth it!

Hot Water Tank repair. APC plumbing came next day after we called First American. Unfortunately, the correct part was not on their truck, so endured a third day of no hot water. The next day (a Saturday) John came out and replaced the gas controller. He was excellent and very efficiently fixed our almost 6 year old tank.

I don’t like that when you call First American, it takes a while to get to somebody because of all the “Push this number and that number.” And sometimes, they can’t understand what you want. They've done my air conditioning, water heater, washing machine, dishwasher, and garbage disposal. Some of the technicians they've sent have been good and some have not. But if you get one that’s not good, they’ll get somebody else for you.

Extremely disappointed, Will Not Renew, Will not Recommend. They do not know how to take care of their customers. They are more fine with us calling and accusing a plumbing company than to first confirm, if they are really at fault. After we confirmed, we called the warranty company, they said we have to file a new claim FOR AN ISSUE LINKED TO OUR PREVIOUS CLAIM. Why?! Because we did not want to falsely accuse the plumbing company for messing up. We will not be renewing this company because they really do not care about their customers. We went a little extra to hire a company we thought we could trust, but after this, we will be finding someone else.

The first time we had to call for service was a BIG fight! First being told we didn't have coverage for what we were calling about. We had to fax a copy of our policy over to PROOF what we paid for. We quickly learned the best way to deal with this company was, online! Now the contractors they use are excellent! Thinking about renewing ONLY because of them. So we decided to call the companies direct and they both gave us 2 companies as an option to compare. I called First American Home Warranty and told them what I was doing and they offered NO incentive, NO discount to stay with them. Whereas 2 others Choice and Shield did!! You would think they would WANT to keep their customers? Decisions, decisions??

The spring of my garage door was broken and got fixed in a reasonable amount of time. No bad surprises and job was done to perfection. The installer knew what he was doing and left everything nice and clean. Definitely recommend.

I travel a lot and first got First American Home Warranty so that I could have things fixed if I wasn’t here. They’re probably making money off me but I like the peace of mind. However, determining the replacement value of little items has been a little difficult and sometimes, it’s difficult to figure out what’s covered and what’s not. During an air conditioning call out, the contractor told me they did certain things, but when the guy got here, they overlooked some very serious things. Other than that, the technicians have been pretty good. All in all, First American has done a good job.

A/C and Attic fan. First American, will contact you in a reasonable time, and they are courteous. However, I am still waiting to have my A/C unit repaired. It has been almost two weeks.. The contractor they sent out has contacted me, but not First American.

If I could give First American Home Warranty a zero in my review I would. This home warranty is Not recommended. It’s almost a month since I requested service to repair a washing machine that is not working. They sent the contractor who spent hours opening up the machine with several parts and still could not fix the problem. The machine is old and should be replaced when the contractor failed to repair it. Instead they are sending another contractor instead.

I placed a work order and had a vendor out to my house in a few days. Oven:ignitor, fridge:ice maker. They ordered parts and they were delivered to contractor on the 15th. It's the 25th and I still haven't talked to anyone to get parts installed. I had a missed call at work on the 21st, which I returned immediately. Voicemail. Next day voicemail. Called First American, they called contractor. Voicemail. Sent and email. Repeated this process 2 more days. That's 2 email, and 7 voicemail. All First American says, let's try again tom. We can't do anything until we get in touch. Zero action. There got to be a better process from a better company.

Washer repair. Dealing with First American has been very easy. They are responsive when a ticket is first opened and responsive if there are problems. I have had no issues with them and look forward to long lasting coverage. I would recommend them to others for whole home warranties.

My last order was for the garbage disposal, I placed the order on Thursday, I was called back by the contractor and scheduled for Monday AM. He came in diagnosed the problem and changed the part needed to be changed and finish work. was clean and fast. I would recommend them, if you like to use the website it is great, but it is challenging to get through to speak to a person if you want to. They get the job done in a way or another.

First American Home Warranty is trying to hold me to a service fee for an inept pool service tech who literally spent 30 seconds "diagnosing" the problem. The LED read-out on the heater touchpad is unreadable at night and is sometimes unresponsive to the touch when changing the temperature. He arrived in the daylight and said, "It looks good to me" and left. I tried to explain to FAHW that his diagnoses was not correct, and of course not only was the repair uncovered but the 75 dollar "service" fee would remain active. I also had the same outcome with my well pump even though I paid the extra upcharge to cover extra contract items. I would not recommend First American.

They choose disparate/poorly trained vendors who need work but are ill trained or ill-equipped to diagnose or repair issue. Vendor comes out to collect $75 fee. Then uses code words so First American can deny claim. They are only in the business of collecting premiums. Stay away and do not use. Vendor quote: "I have never seen them approve anything other than the first assessment visit". "We get penalized if we ask for authorization to perform work".

I recently put in a claim for a refrigerator repair. The contractor called me to schedule an appointment but they can't offer a 2 hour window and they don't do any appointments after 12PM. I called First American. Explained the issue and their response was, "You need to make yourself available for the contractor..." Basically I need to work around his schedule. Yet, I'm the one paying for the service and in order for me to pay for the service, I need to go to work. Clearly, they don't care about their customers and the contractor told me to tell them to find another contractor so clearly, he didn't want the business.

When we bought our house last year, the warranty came with. We had a couple of issues in that year that, after a lot of waiting & ridiculousness, were eventually handled. We decided to renew because it was expiring & we figured even though it was a hassle & a lot of waiting & what not, things still got fixed & we have an old house. Might as well. I came here to read reviews because we just had a repair refused & I wanted to see what other people's experiences were. Pretty much the same as mine. All of us with these issues really need to report to the BBB.

I canceled my contract before the renew date in July and they said my contract would not be renew. The customer service rep ensured me that my contract would not be renew but I still continued to get charged. I have called but they tell me I have to call a different number and I am not able to get a hold of anybody. Here it is October and I see another charge on my credit card. If you sign up the will not cancel your contract with a request. Very upset. I don't know what my order number is.

Hi, I had 2 out of 2 times bad experience with this so called company. Don't ever buy from them policy this company to take money from client. Don't repair appliance and big thing they close request without knowledge of client. We take follow up for 3 weeks then will come to know our request already close. How come it close? If it's not get repaired or fixed. It happened 2 times. I am attaching photos of person who visited our property. He did nothing other than opening circuit, taking photo, doing TP and after that he left. Came to know request is close without fixing problem. Highly Dissatisfied. Not even one time it's 2 time. I want call off this policy and go with other company who really deserve. They just pull off your money and nothing else and don't ever fix problem.

We had a little problem when we had to renew with First American Home Warranty. We renewed but it was canceled and we had to call them back to remind them that we will continue with them and we had to do it all over again. Their claims process is smooth though. We submit claims online and then the providers contact us in about two days. Then it's not much of a wait before they come and do the service. The technicians are really respectful and helpful. They tell us what we need and how we can handle the situation. We're happy with First American.

We have now waited 3 months to have our microwave repaired. They have tried sending the part 3 separate times to the contractor they chose for us. Each time they sent the part to the wrong address. The first time it was the wrong street, second time wrong street number and the 3rd time I don't even know if they sent it. They told me that the part was sent to the contractor. I called the contractor and he tells me that he never received the part. They then told me I could find my own tech, but offered no compensation for having waited three months with a broken microwave. The sales rep Maria never followed up with us unless I had called and left several messages. She was unapologetic and seemed to not understand why I was frustrated with their service.

My water regulator went bad. I contacted them and they sent a sketchy plumber. He looks at the regulator and came up with $400 to replace it saying that he will have to extend it. I called First American and they said they don't pay for extensions. I ended paying for $400. After the work was done, I asked the plumber where the extension was and he said oh it is done internally pipes which I did not buy. I had a leaky faucet too so the same plumber said we need to replace it. I told him that there is a cartridge that the faucet has and replacing will stop the leak and the plumber said no he won't do it.

My oven broke down and I could smell gas leaking. I knew it had to be fixed right away so I called First American since my home warranty account included coverage for it. The technician came out and fixed the lines right away. Thank you very much for making a stressful situation much less of a hassle than I thought it was going to be.

I placed a claimed on 10/11/19 because my AC did not work. They sent out 3 technicians from 3 companies but none of them know what the problems are. Then they said they will schedule an electrician. It has been over 11 days and counting, we do not have AC in the house. I have 3 year old and 5 year old sons that could not breathe well due to the heat in the house. The wood floor got so moist becuase of no AC. I kept calling them to expedite the problem but they did not care the fact that I have kids. THey said they already assigned the technician and I have to wait. If they can not fix it they should have changed the unit instead of having all of us suffered for weeks. Now it become a health problem to my children. I am so helpless and do not know what to do now. They are so unprofessional and unsympathetic. I will have to look for an attorney to deal with them and seek justice for their mistreating customers.

First American Home Warranty was suggested through my escrow and I wanted it because I bought an older home with some appliances in it and didn't know how good the appliances were. Submitting claims is very easy. I do it through the web portal using the computer. Navigating through the website is very simple. It's also very simple to fill out and complete. Every question that you might think about, they would already have for you.

My real estate guy gave First American Home Warranty the first time and it worked out well. I've been with them for two years and all in all, the service has been good when I call and speak to a rep.

Very pleased with the repair. The toddlers socks had caught in the drum. The chap sorted it in 40 minutes. Delighted to have washer working again. He came when he said he would. When he had difficulty getting into the gates he rang me.

Pool motor would not restart without help after turning off. Southside Pool and Spa came out, assessed the problem and contacted the warranty company. They recommended what repairs were needed and warranty company told them to proceed. Pool was fixed in about a week and no further problems at this time.

I've been with First American Home Warranty for years and have had a fantastic experience with them. To submit my claim, I called and gave them the information. The contractor came down pretty quickly and took care of what needed to be taken care of. It was a good experience and I'm satisfied with First American.

First American has been around forever, and we've been with them for 20 years. They always respond and when appliances need to be replaced, they replace the appliances. I can either go online or call them. Usually, I’d call them if I have a problem but I resolved it before I needed for anyone to come out. They’re real good about not charging me as long as I get a hold of somebody before the appointment. They assure me that somebody will be calling me within a certain period of time. And if not, they always give me the phone number and say I can go right ahead and call them and set up whatever I need. There have been trying times with resolving, not being able to locate a part, and it was time-consuming deciding it wasn’t the alternative to replacing the appliance. Other than that, it was fine and it got done. I’d recommend them.

I'm fortunate that a home warranty came with the purchase of my home, but unfortunate that it is with First American Home Warranty. We've made a claim and used a plumber, which was good, the plumber came prepared. When I had a claim because my A/C wasn't cooling, they sent us Complete Air Mechanical (worst vendor ever). They sent someone to our home who wasn't in a uniform, no badge, and the mini van didn't have a company logo or name on it.

This company makes up reasons to deny your claim. If it is something that costs more than a few hundred dollars they will not cover it. They have no criteria on how they come to the decision that something is not covered. I requested this many times and was told they just decide with no guidelines and then refuse to allow you to file an appeal. I have already filed a complaint with the BBB. Unfortunately, all the BBB can do is record that First American did not satisfy customer needs. We will be looking into filing a lawsuit also. I would give negative stars if I could. I have immediate family who work in real estate and they will not be recommending First American as a home warranty company.

There's an online thing that I do to file a claim with First American and it's very simple. Everything's also good with their contractors.

We had a stove to burn out an element and called American Warranty and they got it fix in no time. Great service, people were right there helping me while I was on the phone. I was very pleased with this company.

Literally the worst company. I spent the entire Summer without an air conditioning unit with a 3 year old in the house. It was over 100 degrees the entire summer. They denied my coverage due to water damage and ductwork being the improper size causing my unit to fail. I then hired another company not related to them to come do an evaluation. Their ENTIRE denial was a lie. I have been dealing with them for 4 months over AIR CONDITIONING IN CALIFORNIA. They had no regard for my 3 year old's safety much less mine. Their story for denial has changed 3 different times and every single time I have had to follow up to get a response.

The most unpleasant experience I have ever had dealing with HW company. They do nothing for you but to do their best not paying for what they charged their client's arms and legs to insure. I would give them -0 if I could. I’m in a process of filing a complaint to BBB and small claim court but wanted to write this review just to help others who are looking for a HW to think twice before choosing FAHW.

Submitting a claim with First American is very simple. I go online and they respond within 15 minutes. However, getting the provider to call is a different subject. I've been pretty satisfied with their contractors that had come out, but the last one that I used, once they called and said they were coming out, I couldn't reach them again. I kept leaving messages and then I called First American, and they left messages too. To me, that was an issue. The contractor had to order a part for my refrigerator and I was told that if it would come from California, then it would take three days. If the part would come from back east, then it would be 10 days. But it actually took over 20 days.

My dishwasher broke just when I had my in-laws at home, and the first thing they asked was if it was covered. Good thing I have First American, as their home warranty promised convenience. I called them up, requested a schedule, and they sent men the next day for repairs.

I've been with First American for a year and a half and the contractors and submitting a claim on the phone are all good. Some friends had First American as well.

I had a leak in one of the pipes outside the house, but attached to the wall of the house. Spoke with a rep. She asked if the pipe is connected to the wall of the house, and I answered yes. Asked me other questions to check coverage, answered yes to all. They said, "You have to pay $ 75 to initiate the claim" which I agreed to. Plumber comes in. Looked young. Said he will file a report. Two days later, that's 4 days now, it was denied. Called and asked. They said it's part of the irrigation system. Told them that it's connected to the wall to the main water. They said in the contract it says if it's part of the irrigation system it wouldn't be covered. I said it is connected to wall. It has to be close to the wall of the house. Send them a picture, 1 inch from the wall of the house connected to it.. They said it's not covered since it is part of the sprinkler system. And had to get my own plumber and paid him and also paid them the $75!!!!

We did not get any help with repairs. I spoke with someone who said they would call me back after looking into it. No one ever called back and we are still having issues. This is the first call in almost a year, and we can't get any help. A total waste of money!!!! No stars earned on anything!!!

First American Home Warranty provides insurance for appliance breakdown. When I have to submit a claim, I place a call and the claim is activated so it's simple. The representatives I speak to always know the contract and they are quick to turn things around. And if I have a problem with the person providing the service, I call them and they assign me a new person. So, it's good. Then as far as the contractors, they are okay for the most part. Some has been non-responsive and some has been better than others. Overall, First American provides good value for money, and they're professional and courteous.

My hot water heater went out, I contacted FAHW & that day they assigned a contractor to my service request. The next day the contractor arrived, determined the problem, obtained authorization to FAHW to replace the unit & replaced it. Everything was done quickly & professionally. Both FAHW & the contractor kept me advised as to each step of the process. I couldn't be more pleased with this service.

I had a garage door problem. First American Home Warranty sent somebody out. I’m not a mechanic, but I said, “I think there’s something wrong with the motor.” Without looking nor testing the motor he said, “We need to change your springs and your rails.” I asked if it was covered and he said no and that’ll be around $1,500. And since he was busy, he would be able to come after dinner on his own time. I said okay, but I got to thinking about it. I looked at our coverage and it looked as though some of that was covered. But the problem was he didn’t look at the motor. I said I'd hold it off and called another garage door place on my own dollar, and asked them to come out and give me a look-see on the problem I got with the door. He came out and he pushed a button, and it was jumping and glitching. He took the cover off, and he said, “It’s your motor.” And I said, “Is it the spring or the rails?” “No, no, those are in good shape.”

Broken water heater recirculator. Water at far end of house took 2 minutes before it started getting hot. Plumber was on time, diagnosed problem quickly, ordered replacement part and returned in 3 business days (again on time) and fixed problem.

Be aware that First American Home Warranty will NOT issue you a replacement appliance that is the same size as the old. That is "not their problem" and instead will offer a cash payout that does not cover the amount you will need to purchase the appliance on your own. Save your time and money and stay away!

The control board on my oven went out over a month ago. It took 3 weeks for the first technician to show up and First American just assigned a third technician, after the first two bailed. Over a week ago they called to tell me that parts weren't available and they were going to replace the oven. Now they're going back to the beginning and evaluating whether the control panel can be rebuilt. This has been a total fiasco and I'll be looking for a new home warranty policy when this one expires. BTW, not the first bad experience I've had with them.

When we purchased our home, First American was offered to us. We got the warranty due to the age of the home, and we've been covered for about five years now. I call my representative whenever I need to submit a claim and he does it for me. First American's contractors have been wonderful except for one, and we had a horrible time with him. It took two months to get a pump for our pool. And then, the guy had the pump but it seemed that the warranty company had to threaten him to get the work done. Then when he left, the pool didn’t work. So, I had to call a private pool company. Besides that, we’ve had very good experience with First American.

A/C broken for months now and they open ticket after ticket and send one incompetent company after another who just use up all the allowed amount under contract and leave you with nothing left to spend on qualified contractor. They play this game of assigning it to someone who has 48 hrs to call you then they make appointment with you five days out and either don't show or replace a part that does not fix problem. Then you start the whole process over again and none of these seven day cycles include weekends. Service call are almost always on Friday so when it isn't fixed you must wait till Monday and start all over. I am beyond frustrated with them after so long. No air in July-October in Florida....Try that out.

I've always had a warranty and when I got ready to change, I went with the same one that my daughter has. However, my first experience when I had just joined First American was not good. I had a problem with my air condition unit, and it was not covered. But after that, things have been okay.

I had my first claim with First American for a home warranty when my AC broke last week, and I was afraid they’d tell me just to replace it. Instead, they told me not to worry and just wait for the repairmen once I had time to schedule the repair. The technicians came, checked it out, fixed the thing, and now I have a working AC again; they said there’s no need for replacement at all.

First American's claims reps are really courteous and professional. I call in to file my claims. The contractors are nice. They're fast when they come when you call and take care of a claim. I'm satisfied with First American.

I spent ~$500 on a coverage that I never used. 4 months until the contract expired, I ran into some trouble with my water heater. Paid $75 for a plumber. He came late, checked on the heater went away. Came back a different day late said warranty does not cover the tankless flushing as it is for maintenance. What normally would cost $100, the plumber asked for $450. I refused. I contracted a different plumber to flush it for $100. The problem was not solved. I spent a week learning about the heater. I went ahead and purchase a new circuit board and replace it myself. It was fixed. This should have been covered. I ask FAHW to refund $75 for the scammer they sent. They refused. I cancelled my policy. They did not refund the 4 months that is left. They do not care about their customer. Avoid at all cost.

I purchased the Home warranty so that I don't have to worry about my appliances at home if anything goes wrong. This was my first Service request with FAHW in Sep 2019. I submitted a request to fix the dishwasher. A service company was assigned and a technician arrived within 1st week as the meeting was scheduled. The guy stated that one of the parts was broken (circulating pump) and they are going to order it. I asked about the ETA and the guy said we will reschedule an appointment sooner next week to have the part ready (I am not sure if part arrival takes 2 weeks since we have Sears, Best Buy, etc and 1-day Amazon delivery).

I’m 62, a veteran, and I got hurt in 2012. I bought my home and First American has been here for me. When I call them, the rep is so nice. They take the claim and on the same day, I get a call from the contractor that's coming out. But when I had flood damage due to the water heater, the contractor called one of his friends to come. They had to go into the walls. I asked the contractor who called him. He said that First American did. I asked his friend, “Who are you?" And he told me he was affiliated with the plumber. I told him that he needed to leave my property before something goes bad. Other than that, I'd recommend First American to people.

We have been dealing with a plumbing stoppage for 2 months. This company shouldn’t even get a star. I’m still waiting on my reimbursement that I had to pay our own plumber because they have incompetent companies that they try to send out. They never show or call to let you know they aren’t coming. It’s so frustrating to deal with their representatives. They just give you the runaround. I wish I would of read the reviews sooner... I would have never gone with them. I will be canceling my policy. BUYER BE AWARE!!!!

They send over service techs, take a fee from you, on top of the annual coverage fees, and then deny the claims. It has happened to me multiple times. They will figure out a way to deny covering problems with your home with the help of their shady technicians any way they can. I do not recommend this warranty company.

Water heater started showing signs of leaking and called for service on September 10th. Tech called and couldn’t come out until September 14. Was here about five minutes and said, "You need a new hot water heater because it’s the seal." Here we are on October 7 and still nothing. Call FAHW and they say company waiting on part (it’s a hot water heater and nothing unusual). Call the plumbers and they say no part has been ordered. Currently as we speak on hold for last 20 minutes waiting on a Supervisor because this is ridiculous. After this repair we are cancelling because it’s such horrible back and forth customer service.

I call in to submit my claims with First American and their claims representatives are great. The contractors' service is good. Overall, my experience has been great.

Worst service of any company I've ever dealt with. Kitchen fridge went out. A week before service call to get service. Repairman said they would not, let him work on "sealed" system. Company rep. said I'd have to find someone-wait isn't that why I have a home warranty? They scheduled a Sears repairman for another week later! When that repairman came out he said, he needed to test the unit, but since it wasn't plugged in, he would be back, in a week!!! NO ONE EVER TOLD ME TO KEEP the unit plugged in! Besides it was generating a lot of heat and although empty, smelling. I moved the kitchen unit to, the garage for fear of a fire after two repairmen were unable to service!! By this time, It would be at least a month without a fridge! I had tried to keep frozen food cold by using dry ice, but it was costing a lot.

For the past three months, this company's claim department has been nothing but a disaster. I have submitted numerous recipients and they do not pay the claim. The claim representative does not respond to phone calls or emails. She just ignores everything.

For the most part, there are no issues when I submit claims to First American and always, it seems to work out really well. Normally, I call to submit my claims. The claims reps are very nice. I never had a problem with them. The contractors tell you right when they're coming. First, what they do is they tell you that they'll be contacting you, and they do contact you. There's been a couple of times that I called and there was an issue with the plumber that didn't show up. But they eventually got somebody else to come out. The contractors have all been very nice. I haven't had any issues with them and I used them quite often.

I have been having issues with my water heater. Now I have no hot water. This isn’t considered an emergency to them, but not being able to shower or clean, and have basic access to hot water is not okay. They assigned me Champion Plumbing and Trophy AC. The vendor hasn’t contacted me, didn’t answer when the company called, and didn’t return my voicemail. When I said can you assign someone else they said 48 hours. Are you kidding me? Going on day 3 of no hot water. This is not okay. Worst part is I just bought this house 19 days ago, haven’t even made my first mortgage payment, and despite 2 inspections, I don’t have a functioning water heater. I will never have this company again. The sellers should have chosen someone better but they probably don’t care either.??? I guess I bought the wrong house.

I’ve been renewing my account with First American for my home warranty for several years, and they have never let me down. I have already used their repair coverage at least six times, and each service they’ve done has always been on time as scheduled. They always send experienced technicians to do the job.

I called First American home warranty this morning and advised them that I will not be renewing my contract as of November 27. I have had three different issues with my AC unit one with the air conditioner and two with the heating, in either case, they were not able to repair the problem. Each time they said that the home warranty would not cover it. But still I am paying the $60 a month membership fee and $75 each time a service representative comes out to look at the problem.

This company is a big SCAM. Please DO NOT BUY through this company. I had a contract with them for the past 3 years and every time I put a claim in they act stupid and send jokers out, who doesn’t know what the hell they're doing. This happened more than few times to ignore. First, I thought it was me doing something wrong but like I said this had happened more than few times. If you want to waste $700-$900 buy this insurance. You’re better off with Sears Home Warranty. They actually send someone who’s an expert and not some Joe Doe. Last contractor I had at my house was drunk and looked he was high on **. They don’t even do background check on these contractors. Avoid these jokers.

I sent a cancellation notice to this company in June 2018..Unbeknowst to me I was charged $68 for the next 14 months for a total of $952 which First American has refused to credit back to my Amex card. They claim they never got either my email or my snail mail.

Whenever I submitted a claim with First American, it was pretty good and straightforward. I did it online and it was simple. Their contractors answered all my questions and the job was done in a timely fashion.

When I bought the home, I was required to have a warranty and my bank found First American. Submitting claims is pretty easy. I usually look at it first, make sure that I can’t fix it myself. That’s when I ask to set a guy to come over. With the first person that I got a hold of, they told me it was a weekend and I didn’t know about the overtime thing. He was rude and was like, “Hey, you're gonna have to pay for overtime.” I was like, “Wait a minute. Why should I pay for overtime?” That was the contract and I didn’t read that part. So, he seemed a little bit nasty about it. But I was fine with it. The claim was the plumbing, and he ran a snake in there and found something broken.

Our refrigerator broke 32 days ago. For weeks we have gotten the runaround, different stories from different people, we have had 4 separate “Claims Management Specialists”. Here are some of the names of people we have called, emailed or left voicemails for: George (**), Tannia (**), Ivania (**), Mary (**), Bridget (**), Jose (**), Julie, Huberto, Carlotta ** (**) and Maria **. NOT ONE SINGLE PERSON HAS CALLED US BACK! At 55 years old I have never experienced such outright crappy intentions from a company this large, it is bizarre.

We have been pleased with First American for the last 8 years, despite the fact that our cost has gone up every year. This recent call for help has been outrageous. We called for repair for our dryer and cannot get help for 1 week. Despite the fact that we live in a large city, they are saying only one contractor is available. Thank goodness it is just me and my husband or it would be a nightmare. They have outsourced their customer service calls. These people say they are sorry and they understand, but after 4 or 5 calls and hearing the same old lines, it's obvious they don't. The company has distanced itself from the clients so they don't feel the sting of unhappy customers. I know that we will definitely change companies after this service call and I hope that this review will cause a few more people to reconsider going to another warranty service.

Company refused to correct plumbing stoppage that is covered under our contract. Now refusing to reimburse us for the plumber we had to call out. We paid out service fee ($75) and provided evidence to the company of doing so. They continued to send us a bill regardless. Then sent us to collections. I would not recommend using this company at all ever. And if I could go back in time I would never give them my money. We have been dealing with this issue for 6 Months now. Additionally their customer service is rude and condescending. They told us "you shouldn't have paid the technician the service fee since he didn't fix your issue" which is completely absurd because the technician made us pay prior to starting his work.

We have been without A/C for almost 3 months. We filed our claim July 4, 2019. I am writing this review Sept. 28,2019 still with no A/C. I for weeks at a time with no communication. My claim has been sent to Claims resolutions who still are not resolving my issue. Living in record breaking heat of West Texas, this companies inaction and apathy are inhumane.

I really cannot describe how bad their services. Could not fix my dryer. Had to hire someone outside to repair it. Then my AC went. I called on a Wednesday and was promised next day never came. My son came over Saturday night and fixed it. It was 113 degrees outside, my husband had just had a heart attack the week before and my Mom is 92. I think it was terrible to put us through 4 days of horrible heat exposure.

Customer service is based overseas and anytime I have called I requested to be transferred to the United States which I am told they cannot do. I have had a plumbing problem for 4 months and then on the phone numerous hours. They send out companies that are horrible and don't do the job. Customer service is ridiculous. Everything about this company is ridiculous. I am a customer service representative myself and I am in the real estate business and we promote home warranties and this is by far the worst home warranty company out there.

Submitting a claim with First American worked out very well. I did it online and it was very easy. Also, the contractors were fantastic.

I purchased this coverage from First American Home Warranty upon the recommendation of my sister. So far, so good! My sister’s washer and dryer broke down, and she needed them repaired right away. They came and did the service quickly.

I wanted a warranty so that my appliances and things are protected and I won’t have to come out-of-pocket with a lot money. My nephew liked First American and he suggested it. Everyone was very professional, very efficient, answered my questions, told me what I should expect, and made everything happen for me so that I could get my refrigerator repaired. And the young man that came out was very kind and sweet. He went the extra mile to do other things to my refrigerator to make sure I would never have any more trouble with it. He was a fine example of trustworthiness, efficiency, and high morals. I thought a lot of him. It’s a comfort knowing that I have First American and that they go the extra mile for you to make sure that you’re comfortable. I’m 71 years old. At my age, it’s nice to know that in case something happens, they’ll take care of it for me.

Our water went out and the sent a plumber out that didn’t even touch it, test it or anything. Took pictures and said it was shorted out because it was exposed to weather!!! What a waste of $75. We installed our own new water heater after having a real plumber look at it and tell us it is the dip tubes that went bad. I explained this to FAHW. I sent them photos and receipts as they requested. No response!! I emailed a week later to make sure they got the documents they requested and was told they would respond on Tuesday (4 business days later). A week and a half later 2 more emails and no reply. They send out fly by night contractors that have the worst reviews. Not to mention how long you have to wait to get a phone call from a contractor at least 3 days.

My oven stopped working over three weeks ago so I made a claim with First American Home Warranty. Sears service man came to my home and it was determined that I needed a part that was no longer available. The service man phoned the warranty company and stated it to them I needed a part that was no longer available. I phoned the company and they told me they needed three business days to look for the part. I asked them if they spoke to the service man and they replied yes and they would find the part. I’ve called Them over and over again speaking to a different representative each time. I was told, "We are searching for your part. Call back in a couple of days, we will call you back. It is being process by the purchasing department and they are closed on the weekends."

Being FHA, I was required to have a warranty provider and I went with First American based on the offering that they had. Making a claim was really easy. I did it online and the contractor that came was good.

I waited over 1 1/2 months to repair my dishwasher and crew not only did not fix it so manager TE-Gabriel ** literally did nothing and was rude to me. So month and a half no dishwasher and rudeness, and told if want to take to court ok. I get this after I once recommended this company over a $75 part not fixing it, amazing!!!

I called First American for the hot water heater and they set up somebody to come over. The fellow came over and looked at it, analyzed it and said, “Yeah, you need a new one,” went back, made arrangements, came back and installed it. It was perfect, easy and simple. I was very pleased with it.

Always fast and courteous and very helpful, with the first call to handling with the contractors. And the follow up is very helpful. From start to finish there has not been any issues or any trouble at all. Very easy to use online to check progress and billing is easy.

The problem was with a washing machine that ended up being a simple resolution but took thirteen weeks to fix. Numerous and costly trips to laundromat.

With the high cost of repairs on household equipment, we wanted to get a warranty, but the company we used to have didn’t operate here in Texas. We went with First American instead. But some of their contractors are lousy and I’ve had to call First American and ask them never to send that particular company out to any of my homes. Then they'd normally assign a different company to do the job. The problem is that whenever there is a complaint or a problem, it takes forever to get ahold of somebody from First American, which gets me angry on the phone. Doing everything online is fairly easy though.

We were without air on one side of our house for over 4 weeks. Although this wasn't directly the fault of First American, the contractors assigned were the most difficult, untruthful and unethical group we have ever worked with. That being said, our local representative Alice ** is a rock star. She helped get us reassigned to another contractor and we had someone within a day come look at our system. While we have no problems with First American as a company, perhaps a better screening of contractors would be beneficial.

I went online and looked up First American, and I did a research on the top companies. They were one of the top 10, and I looked at what they offer and chose them. Making claims is easy. I normally call in and tell them, and they set it up for me and then they send somebody out. I can also do it online. The contractors are great. I’ve had three instances where they had to come out and come back, and one of the times, they didn’t need to do a repair. They requested a replacement, scheduled a time when I was available, came back and replaced whatever they needed to replace. They’re very professional.

I knew about First American ‘cause they've done home loans for 13 years now. When we bought the house, it came with them. I make claims over the phone and I'm given a timeframe on when I'm gonna be able to expect the contractor. Everything is fantastic. Smooth, very well-communicated and on time delivery.

When a refrigerator goes out there are unexpected problems because the food starts spoiling, the ice starts melting and there's panic about what to do. We had great service generated by Caltech, a firm recommended by First American. Within hours after the call they had us up and running again. Thank you, everyone, for solving our problem.

They replaced our microwave/convection oven. The replacement is great. I love it. The people who did the work were great. I have no complaints about that. The only complaint I have is it took 5 weeks from start to finish. I feel like that is a bit too long to replace an appliance. There seemed to be confusion as to whether they were going to fix it or replace it. I had one person calling telling me they were going to have it fixed and another person calling telling me they were replacing it. When it was replaced the guy who replaced it did not do removal so I had to wait for someone else to haul the broken one away. There just seemed to be a lot of confusion in the office about the whole process. But, again, I am very happy with the new one and we have renewed our policy with them.

I had First American on a prior home, and I decided to get them again for added coverage. Submitting a claim was relatively simple, and it wasn’t anything long. The timeframe was within two days, and the service provided was okay. One person wasn’t that quite personable, but they got the job done.

I am happy with the service provided by First American and by the technicians they have sent. I have spoken to the First American representatives a number of time on the phone and they have always been courteous and helpful. I would highly recommend.

I had a year's subscription with First American when I purchased my home. Incidental damages and malfunctioning appliances were covered, and online claim submission is easy. I usually get a confirmation call within 24 hours. However, sometimes the contractors delay the appointment that you have with them. Instead of coming in 24 hours, they may try to come a week later, so it’s usually at their convenience. When the plumber came, he dismantled my shower head and refused to place it back. He was not competent in the repair that was required, and it took several days. I wanted to discontinue my service and just have them put things back the way that they were, but First American stood by him.

I was very happy with the immediate service that was supplied by First American! They did everything that they could to help me and get someone to my home to repair the pipe. My only issue was with the company they used Route 66 Plumbing. I felt that the worker was very unprofessional. He left a horrible mess and his concrete patching was not very good. He did not put enough concrete in the hole so there is a difference from my original concrete and his patch. The concrete is very rocky and not smooth. He did not speak much English so there was definitely a language barrier. With all that being said First American was great and was very helpful the plumber not so much. I would definitely recommend First American but if I have another issue and have to call again I will make sure to go with a different plumbing company.

I recently purchased a condo and had never had a home warranty before. My realtor recommend I try first American. My first claim was on my a.c. unit. They charged me $75 to have someone enter my home and tell me that the work they need to do is not covered by the warranty. Keep in mind they entered my home. Looked with their eyes only at my unit. Never touched it and said, "Nope. Can't help you..." There's a $75 loss that turned in to a $7800 fix. Next I called about my dryer not working correctly. I asked, "What if it's the vents that need to be cleaned. Will the company you recommend be able to do that." They said yes...guess what. The tech came in a vehicle that was being held together by rope and not even wearing a uniform. Came to my home. Turned my dryer on. Said it was working. "Must be the vents that need cleaning. We don't do that. I'll need to collect $75 from you."

Every time I call First American, I’ve gotten great service, and so everything is good. I call in to the 1-800 number and usually the contractor will call me within 24 hours, sometimes 12. They’ll ask for details on exactly what the issue is so they can better help me.

I find having a warranty is handy, but I didn’t like the company that I got when I bought the house and decided to work with First American Home Warranty. Submitting a claim with them is not difficult. The vendors never follow-up with you though, you have to follow-up with them. Plus, the contractors were not timely. But they were honest and as long as they were, I was ready to wait for the part. They also seemed professional and nobody looked like they got out of jail. It’s worth the money to buy the plan and the company seems to have improved their vendors over time. I was surprisingly pleased by the better service this year than in the past.

Any difficulty has been eventually remedied. The water heater, garage door, and oven took months to correct. Plumbing was quick. Pool lights were not covered and the guys were not knowledgeable if it would have been covered. Usually I liked the people First American sent.

I submit my claims on the computer and their website is fine. I’m told who the contractor is and when they should call by, and then the contractors tell me when they can come. The first time I used First American Home Warranty, the contractor was good. The second one was also good, but was grumpy. Nevertheless, the quality of their work was both excellent. I would recommend FAHW.

Submitting a claim with First American Home Warranty is easy. I don’t have to do much of anything other than letting them know. Then, they put me in touch with the company that's gonna be coming out and do the work. And I can contact them or they would contact me. When I had a claim, the contractor that came was excellent. They were friendly and knowledgeable and they came in a timely way. It was a good experience. Everything has been fine and working good and I'm very satisfied. It’s a comfortable experience and I don't have to worry. I feel like I could call First American with pretty much anything that’s going on with the house and they would assign somebody to it and get it fixed.

First American Home Warranty came with my house when I bought it years ago, so I just continued. I used it a couple times and it was a good thing to have. Submitting a claim is easy, but I recently had to call them because the contractor they assigned to me was rude. The lady I spoke with did not want to be bothered with doing a claim job. She said, “We are too busy. You might wanna get them to give you somebody else.” I looked them up on Yelp, and they had one star. Nobody liked them, so I was glad they did not come out. The contractor that came, on the other hand, was very nice. He has five stars on Yelp, so I preferred him. He was in and out, got it done, and we were good. His work was great.

I have used your service 2-3 times since 2011. In each case, the customer service was great, the service providers have been professional, timely and had good communication skills. The booklet (about what services are covered, procedures to follow, contact information and other information) is excellent.

Houston Air is a very good company that came out to put in my new AC. They did a great job and reasonable $$$. First American is a great company. I would recommend First American and Houston Air Company to my friends.

Run don't walk away from this company. They take their sweet time to send out subpar repair techs (look like convicts), lowlifes, liars, lazy, and rude, refuse to fix the problem. Then we were told we are no longer covered because one of their repair idiots said our A/C unit is too small, when in fact it's the correct size for our home. We had to hire our own contractor to find the problem with our A/C unit. Looks like we have spread the word then court.

I’m a real estate agent, so I’ve been dealing with home warranties for the last 30 years. I used to have American Home Shield, and the rep there was Susan. I used to call her and give her a lot of business. When she told me that she was gonna move to First American, I said, “I’m gonna have to move with you”. I usually send her a text, or I call her to order the service for me. But when I’m really in a hurry and I know she’s busy and she doesn’t call me right back, then I call myself, like I did this last time. One thing I don’t like is the contractors because they seem to get these one-man companies, and it’s very hard. They take forever. And then for every little thing, they have to get authorization, and that takes a long time. I get a lot of complaints from my tenants. I have them all under warranty with First American, and they get mad. But I do like having a home warranty. It is a very good service and I have it on all my rentals. I also have it in my house.

I've done a bunch of claims through First American Home Warranty and have had pretty good interactions with their reps. It's a hit-or-miss with the technicians though. Sometimes if they can’t resolve something, it’s a little confusing about what to do. They send people back out but I’ve had a couple of claims that have dead-ended a little bit. Nevertheless, I generally like the technicians that come out and the best part is how quickly they do a turnaround. If I was trying to book somebody to fix a lighting or refrigerator or flooring on my own, it would probably be a lot more time-consuming for me. So, it’s great to know that it’s usually a two-day turnaround. It’s also clear what's covered and they have fixed pretty much everything that they said they would.

Your customer service needs a lot of work. Your company will not answer emails, phone calls of any kind complaints or any issues where repairs weren’t perform right the first time. Your contract says if an appliance is faulty and can not be repair it should be replace not keep wasting my time and money.

First American Home Warranty goes with the cheapest plumbing company available. The three times I have used the warranty they sent the same plumbing company to fix. All three times, the guy stated he did not have the tools to fix, and recommended advanced technology to diagnose. I am sitting here waiting 4 days later with no resolution and their website states "report under review". Pathetic, I would not recommend this warranty company to anyone.

I always thought having a warranty provider was a good idea. First American Home Warranty was used on the house before I bought it, and I continued it. I go over the phone to submit my claim, and the it' is pretty easy. But sometimes, you can tell that the reps are out to save the company as much money as they can, so it is a question of how you phrase what the problem is. Then, some of the contractors don't know what they're doing. You can readily tell they are not the most experienced or the best qualified -- they're the cheapest thing they can find. Overall, the experience, nevertheless, has been good.

We've had First American for seven years. Their claim submission process is lengthy. Sometimes it's quick and efficient and sometimes it goes in circles. It just depends on the issue and the person who answers the call. We've had an issue with our refrigerator for several years. They keep saying something else is wrong with it, and we keep having an issue with it every few months. It has been eight or nine times and even though they said they'd replace it after so much, they didn’t.

The tech arrived, within the promised time frame. He observed the gauge readings, and determined our system was low on freon. A previous re-charge in 2014 was determined to be so small as to be undetectable. The system is cooling much better.

Repaired my refrigerator. Replaced my microwave saving me thousands of dollars. Also replaced my ceiling fan. I have been a member for over five years and previously had a rental property covered too. I highly recommend First American Home Warranty.

Plumbing contractor and garbage disposal installation contractor are very knowledgeable and they did good job. They replaced kitchen sink faucet and under the kitchen sink, water controller (for both hot and cold line) unit. I highly recommend buying the First American Home Warranty insurance for homeowners.

Very pleased. Problem was handled quickly. It was also very easy to go online and get service. Prices are very reasonable and if the situation arises I would recommend this company to a friend or relative. I will stay with this company.

The previous owner of the house had a First American Home Warranty contract, and then we renewed it under our name. I submitted claim over the phone, and the process and their reps were good. It took three days for the technician to come out and they were fine. I'm usually there when they're at the house, but they also talked to me on the phone if I needed it. The quality of the work done was good, but with regard to the air conditioner that we had which the previous owner had when we moved in, the service person had been called out multiple times. FAHW insisted on repairing things rather than replacing them, which meant I called a lot. The warranty company nursed them along until we ended up replacing it ourselves.

I received a bill in the mail from First American regarding a copay to Elite Plumbing in DALLAS, TX. I made this appointment primarily to repair the cold water faucet in a bathroom. I explained to the First American appointment I could not get cold water due to the faucet on/off knob being stripped. He made the appointment with Elite Plumbing who were to come out the next day. In addition to the cold water knob being stripped, I also had a slow draining sink in another bathroom. We added this repair to the repair order.

The company was able to get a third party contractor who was able to fix the problem in a week or so. I am happy with the final resolution.

Company is very good and does all repairs. When call for a claim they come out when they schedule. If they can't fix the applainace they will replace them. They have fix plenty of my own appliances. They are great.

By mistake I paid a double service fee. Now after weeks and many phone call and e-mails I have no refund for one fee. Their phone client rep and her ext. number are phony. Every one I talk with puts me on hold then after many minutes they hang up. No returns on e-mail. Complete run-around, typical scam artists. If anyone reads this, buy from any other company.

I requested AC service the company that was allocated didn’t call for at least 4 days and won’t even make it to my house for at least a week after I made the call. This was in the middle of summer at over 100F weather. I canceled my contract and paid out of pocket and they are trying to refund me for less than 50% of my premium after just one month of coverage. They sent a lousy letter and made no attempt to provide an itemized list of charges.

So far, our experience with First American has been good. We’ve had to submit two claims, for the refrigerator and the microwave, and the contractors that they sent were very nice. We took the payout for the refrigerator because there weren’t any parts for it, and that has been good. It’s just a little bit tricky to find people that can service us because we live in the middle of nowhere. Except for the two that have made it, everyone else we had had to cancel because they don’t work in our area. Nobody at First American seems to check that at first when they call their contractors. They just assume that the people would service us because we're close to the zip code that they do.

My real estate agent purchased the policy from First American Home Shield -- there was a procedure that when you buy a house, you buy a warranty. Submitting a claim to them was very positive. The contractor wasn’t probably the best you can find, but, other than that, the customer service was great and the home warranty company was staying on top of it. They sent me a check for new appliance, and I purchased a brand new appliance which is performing perfectly.

We normally call in our claim with First American and for the most part, their contractors have been good. But I've had some issues with the plumbing contractors. I have an issue with my toilet and I submitted two or three claims for it. A technician would come and use a scraper then flush it. It does flush. But this is a recurring issue. This became a repeat visit or a follow-up visit but with a different contractor. Although the issue is not resolved, I can live with it for a little while longer. All the mechanics are good, but due to the calcium buildup, the toilet is not flushing properly. There are times where I have to flush the toilet two times to clear the fecal matter. I've kinda left that by the wayside for time being. Other than that, I'm satisfied with First American for the most part. I've also had good experiences.

Very nice young men, I would however discourage them from speaking their language in front of customers, it's rude but most people don't know that but it is especially in front of paying customers. Secondly, the assistant also asked if I 'lived there alone' to which I said no emphatically. This guy is just young and dumb and not as invested as the primary, Lead Gentleman who was extremely polite. I also would share this feedback with them.

Please do not waste any of your money on this ridiculous company! They don't cover jack when it comes down to it. Says they cover refrigerators, which are built to keep things cold, but they don't cover the interior lining, the lining that in fact keeps food cold. They have every "out" in the book to get out of covering you, it is a joke and a scam! On top of that, they contract the bottom of the barrel contractors, you won't get quality work even if they do come to service your issue.

AC out in hottest 2 months of Texas history. Not fixed. 2 mos. Issue. Contractor said we needed a new compressor and FAHW would cover. Or, they would make me a deal on entire new system for $4,500. We have the warranty for a reason...replace the compressor. SHORT STORY, it is now almost 10 weeks later, I have gone through 8 customer service reps including 3 "supervisors". Guess what? It is a "Hampster Wheel", everyone is reading out of the playbook. "We understand your frustration. We accept responsibility, but can't do anything but wait. We will call you back in 24 hours." No calls. Emailed 3 times. "We will get back to in 24 hours." Not responses. They have used so many excuses.

We recently purchased a new home, which has fairly new appliances including a high-end Amana AC unit. The home purchased included a 1-year warranty with First American, which has not ended yet. Last week we had an AC failure on Wednesday 09/04 and called First American. It's 3 days + and we are still without AC in this hot and humid Houston, TX heat by the way. They scheduled and sent a technician from ATC Heating and AC LLC on Friday morning who diagnosed the unit and told me the compressor was out and needed to be replaced (a parts and labor job). I was fine waiting a few days for the part. What I was not ready for was his statement that there would be "Out-Of-Pocket" costs of $530. When I asked what the out-of-pocket cost entails, as you would on a work order/invoice, I was referred back to First American, who sent me back to ATC for an explanation. What kind of business practice is this?