First American Home Warranty Reviews

BUYER BEWARE! I only gave one star because I had to, to submit this review. I wish I could give negative stars. Don't make the mistake that I did... First American Home Warranty is a complete sham. I hired them after hearing that they were a better warranty company than others, and after careful consideration I went under contract with them. My first (and only) service request was incorrectly diagnosed, and then the claim was denied, after the warranty company took my payment. When the problem persisted within the 30-day warranty period for the "service", I was told I could issue a new service request, and pay another service fee, or hire an independent contractor to diagnose the issue, then submit a dispute to the home warranty company (read into that - spend more money and they still wouldn't cover it).

I had a claim to First American for my bathroom, and it went well. There was a smell in the sinks and one was leaking, and the techs fixed that.

Superb service, efficient and fast! Dispatch scheduled the appointment in a decent time frame. The technician called prior to arriving. Was able to diagnose the problem, had the parts needed to do the job on hand, and was completed quickly.

First American provides an easy online service request option that is easy to submit. They usually respond by the next day with an assigned vendor. However, sometimes it takes a few days for the vendor to arrive especially during Covid-19. I think a lot of vendors are under staffed and therefore the slow response.

The claims process with First American was all smooth. The issue got fixed and we didn’t have any problems. The service techs were professional and knew what they were doing.

First American Home Warranty uses deceptive practices to lure customers in. Firstly when I registered for the service, they never disclosed it was a contract. I only found out I was on a contract when I visited their website and saw it. I was shocked. Secondly I put three work orders in, one for my AC unit, dishwasher and leaking sink. A third party technician came and stated that my leaking sink was not covered, although plumbing services was included in my plan. No technician ever contacted me regarding my dishwasher 'til date. It has been roughly 4 or more months. The first technician from platinum repair came and repaired my AC, which only operated for 3days after, and then shut off. I contacted first American and another technician from sears came and it worked for three days again and shut off. I couldn't call them again because I was a busy mom to two toddlers working two full time jobs.

Vacuum wasn’t working, Vacuum Depot came out on Monday and picked up the unit and returned it Tuesday morning at 8 am. Excellent service! Never had such fast and good service from any other company! 10 star company, best ever service! Vacuum Depot the best!

We had a clogged toilet on the 3rd floor. This caused leakage onto our kitchen. AJ ** was the contractor sent out to take care of the problem. The plumber arrived and had the toilet cleaned out within 45 minutes.

Thank you so very much for being able to repair my and not replace my appliance. I went to bed one night and woke in the morning to find out that my microwave had dead. There was power to the outlet but no light, no sounds, no nothing coming from it. I placed a call to you and my microwave was up and running the next business day. Never know how much you relieve on something until you don’t have it.???

The technician was courteous and professional. He was knowledgeable and corrected the problem with replacement part that was needed. The process was great working with this company. I am happy to be a customer and would refer my friends. The weather was great.

From the moment I placed a claim online, I received a response to set up a date with pure ease. The whole process was smooth. The part was delivered to my home as indicated and the repair was made professionally and quickly. The deductible was withdrawn immediately. That was easy, no hassle and worth the investment.

Placed service call. Got email immediately with info of Yukon. Got a call from service man same morning. Call scheduled 2 days later. Service guy was very professional and expedited problem and had dryer running promptly with valve replacement. 100% satisfaction.

Can't ever talk to the same person. It's been over 3 months now and we still have the same problem. They say they will call back in 48 hours and they don't. Just sick of spending hours on the phone and getting nowhere.

My initial membership was a gift from my realtor. I've renewed it the past two years. Great service, great vendors. I've had to have service three times in three years and so grateful to have it. If you have homeowner's insurance, you need this warranty coverage too!

Our refrigerator broke down on 8/16. It took WEEKS & many phone calls on my part to get resolved. The customer service was horrible & everyone who helped along the way was hard to understand, didn't seem to care at all and didn't do what they said they would. I spent many hours on hold most days, only to get the run around - EXTREMELY aggravating!!!

Vintage Plumbing informed me I had a broken pipe and said the cost was $5000. I had a no show on another visit so contacted another company. Spent another $600 on a camera and was determined no break in the line. I called First Warranty to complain and left info about the problem. Never even received a call back.

Contractor inspected and recommended new system. Since new system had to be ordered by First American and I had to wait for approval and long wait time based on prior experience with First American (water heater) I opted for cash-out and only received a fraction of what I paid out of pocket. The temperature here was 115 and we could not wait on you.

$750 1 year policy. $75 charge for diagnostic telling me my spa heater is broken. First American denied the claim under the “system problem” because heater unit is part of spa pump “system”. Talked to a manager who stone walled me, says: “Read your policy”. Lesson learned, BEWARE OF THESE GUYS!

I have had a claim over a month. I have contacted FAHW several times, still no results. I was told and have an email from the GE service representative my refrigerator was recommended to be replaced. FAHW is saying they don’t have any report from GE.

Hot water heater went out. Damage was done to surrounding area, which we understandably took care of. First American said they could not replace water heater for a week. Our tenant is a plumber, and First American said that we could buy a water heater and have it installed and they would reimburse us. After over a week, we contacted First American to follow up on the reimbursement and were told that they would only reimburse us for $380 total--for a water heater that cost $550 (a good price through our plumber), plus labor. We have had contracts with First American for two homes, but with this kind of service, we will be looking elsewhere.

They came out about my oven and said needed to order several parts. Also that they couldn’t move oven. Then they cancelled work order. I called FAHW and they reissued order. Anteck said I needed someone to move oven. I cancelled and hired a “Legitimate repair company who came out, pulled out the oven and fixed it in one visit without ordering parts. FAHW needs to use other repair people. This happened with the first company they sent to fix my fridge also.

Updated on 11/23/2020: Well, it has been already 2 months. The repairs are still incomplete. Every time that I call the service desk they want to transfer me to the legal department. I have two contacts from the legal department and both are unresponsive. I have documented all the technician visits, I have surveillance recording in my house with all the videos of the visits, I have shared pictures of the damage, and videos of the actual issues and I have not received any response from First American. I will keep sharing this information for potential customers to be aware. If I have known I would have hire a different company, I think this is unacceptable, at the beginning and when purchasing everything moves fast and smooth, once you detect an issue the technicians and the follow up is frustrating and unresponsive.

We contacted First American on a Saturday morning via the customer portal regarding a leak in the ceiling over the dining room. We were promptly provided a text and email message with the service provider information. We contacted them on Monday morning, the appointment was scheduled for the following day. The plumbers arrived during the scheduled time, put a new wax ring under the toilet and all is good.

The claim was very easy to set up. The technician arrived in a very timely manner. The technician was very friendly, knowledgeable and efficient. The work was completed in approximately twenty minutes. I would definitely recommend this service to anybody.

I've had to call 2 times for repairs. Each time from the call to the service department, the contact with the company assigned to help me, I have nothing but praise for First American. Both times from the service call to the repair it was completed in the SAME day. They (First American) sure knows how to pick companies to do the repairs. Absolutely the best!! Thank you, Martha.

Vendor and FA having difficulty communicating P/N for installation authorization. I have waited several days and have yet to receive installation of the pump. This needs to be a smoother process with less dialogue and more action. Please review your standard operating procedure for future service.

I called FAHW about a plumbing problem I had in my new home, and within twelve hours they had my claim filed AND had a plumber contact me to set up an appointment SAME-DAY. My issue was resolved quickly and I was very pleased by the level of professionalism I received from FAHW.

The first company that came to the house were a disaster (Ideal services). Had me on hold 40 min to schedule a visit. Came to the house and looked at issue and blamed First American for not covering the GFI outlet...Asked to get paid immediately. I called First American and the rep on the phone was great..Tried calling them but was placed on hold for 30 min. Finally gave up and called a second company that came over and fixed my issue in 10 minutes.

Service was prompt and great. The locksmith was great and was friendly. I don't know what to say. I will use this service on my old house. I would say it was a very good job. Hope I don't need this service.

Horrible experience. Hours on the phone w reps, supv, repaired 1x, 2 weeks later same problem. Food spoiled. No resolution and have been suffering w broken fridge since August. Asked to be cashed out. Still no ownership and resolution by FA.

They replaced our stovetop with a New Samsung NE59R432153 Beautiful Stainless Steal w/ Black trim electric Stove. This stove has Convection also, Steam clean for small messes. Has 2 quick boil elements in the front that heat up very fast. We love this stove! So many features, it's hard to mention them all! I have all Calphalon non-stick pans now and they work very well on this stove top. I highly recommend First American Home Warranty for many reasons. We have had them for many years now and they have replaced many appliances for us. Our Microwave oven, built in, our dishwasher, our oven, our water heater to a tankless water heater. They have really been a lifesaver when things go wrong. We can't say enough! They are terrific!

I have had this warranty for 5-6 years and in that time I’ve filed 3 claims; 2 of which resulted in replacements & 1 that was resolved with a repair. The process for filing a claim is really simple. You can either file a claim online or over the phone; I’ve done both & had no issues with either. When it comes to repair the work is exceptional & with replacements they offer a very nice comparable or a reasonable cash offer so that you can purchase your own (again, I’ve done both). If you choose to take the cash buy-out there are a few extra steps involved to continue coverage on that item (i.e. emailing proof of purchase). If you take their comparable appliance; they have it delivered/installed quickly and you’re done. I have no complaints with their service & I highly recommend First American to anyone who searching for a home warranty.

I paid $100 to the 1st contractor. He didn't file a report. You sent a 2nd contractor (Sears). I had to pay another $100. I complained, your rep said I would get a refund. I haven't. I've called & asked for the refund. I still haven't received it. This has been the worst customer service I've ever had. Terrible support.

I am extremely disappointed in this company. We have been waiting over two weeks for an answer we were told would happen within two days. Even with Covid they have failed to simply communicate and reply to give us any answer. I have called over 10 times and had to search for myself - waiting on hold over 15 mins each time. I have been getting the run around from supervisor to supervisor with each one promising a return call to only be lied too. I am still waiting after my third supervisor promised to contact me no more than 24 hrs later with a guarantee promise they would contact and handle the situation. Unless you enjoy fighting with a company and going through automated responses I would not recommend using them at all. Spend your money on a company who cares about their clients...

I have had this policy for about 8 months and each time they failed me by sending me incompetent and unprofessional contractors. My AC went out and 2 different companies were sent to fix it with one of them causing an electric fire in my breakers that I had to repair on my expanse for close to $1000 as they refused to send an electrician urgently.

I get service within a couple days from the time I submit my request. The vendor fixes the problem when they get here. In the case of my fridge it wasn’t fixable so they bought me a new one. I don’t get messages back as quick as I would like when I have a question on the site though. Overall I would recommend them for sure!!

Our water heater went out. They had contractor out very next day to fix it. Contractor they sent over was excellent. We have had to use our warranty more than once, each time were wonderful experiences. Recommend to my niece.

The last two replacements went perfect, unfortunately the Washer and the Dryer went out one week from the other, No questions, they sent the contractor inspector and everything went smooth from there. We are very Happy with the replacements. Good quality and name brands.

Both our son and my wife and I have used First American Home Warranty. We have needed repairs twice in the past 2 years. The service companies were prompt and courteous and provided quality work. Our refrigerator was not able to be repaired and we were given the option of replacement or equal cash value if we wanted to upgrade. We like the monthly option for payment and the choices of what we wanted covered in our plan.

The drain hose of the dishwasher was changed 9/12/2020. And it seems to work well, and the the work was completed in a timely manner, and professional manner, very happy with the results. Thank you for you help of this claim.

I would highly recommend your company to any and all. I have actually recommended to people I know in other states to research and see if you provide services there. Your people are always kind, professional and helpful. All service requests have been handled quickly, correctly and professionally. All, save one company, sent for service have been as well and the one aberration was not sent again.

Was hard to get an answer from people. Kept being transferred to someone else. I had to keep calling to make sure they were on top of getting me my part. I know that the virus is part of the problem and I understand. But sometimes people need their washers if they have children with server allergies. Can't just go to a launder mat. Thank you for letting me vent.

We have been without hot water going on 12 days now with no real date as to when our water heater will be repaired. The provider went on vacation right after he came to our home and could not be reached for several days. We were told the parts were backordered. The following week there was no communication and a week went by before we called back to be told it would be another week and are waiting for parts. The communication has been awful and the desire to resolve it in a timely manner has been absent.

The problem with our garage door was that a spring broke and it came crashing down. This problem was actually not covered by the insurance. However, they did put us in touch with a company that promptly reached out to us and were quick to fix the problem. We were happy with their work and had them to further replace the rubber seal on the bottom of the door.

Just love this Company. They answer your request promptly and get someone to contact you within a reasonable amount of time. Reps are very professional, friendly and caring. Would recommend this company. Their portal is very simple to use. They have come to our rescue four times since having coverage.

First American has been the best home warranty company that I have had the pleasure of working with. They use excellent contractors, have great communication and fix issues timely. I also love their text and email notifications regarding your upcoming services. I have recommended them to all of my friends and family that are up for renewals.

We have had endless problems with First American Home Warranty. They lie and try their best to delay repairs & replacement. I have written proof from the contractor that they have provided FAHW w all the reporting and pricing and they need. After multiple promises "within 24-48hrs" to have it resolved...it has been 2 wks! We have spent 2 wks in 100° weather with both air conditioners broken!! I have a lot of serious medical conditions which means I can't be in this heat. FAHW said they would "expedite" my claim which means they have a set amount of time they must reply and have a solution. It has been endless run around without doing what they said they would do even one time. I have proof of all communications and the lies they have been telling. Also have proof of communication with contractor, even though they deny the interaction. I have spoken to the following 3 Supervisors at FAHM, "Natasha", "Warner" and "Fabiola". 10/2/20.

Excellent customer service issue resolved with quality service. Technician came and within minutes diagnostic the problem and explained what caused It and provided preventive measures to take in the future. Appointments are always scheduled within a few day of my call and updates are provide. Thanks for your prompt attention to matter.

It is almost one month since a claim has been filed for our built-in microwave. First it took almost a week to find a company/technician. Secondly the technician from Countrywide Proserv Inc (Leo) recommended a "replacement" but FAHW is bent on repair of the parts which up to the time of writing, hasn't come because a "wrong" part was sent!!! I shall tell the "whole world" about my highly disappointing experience with this order. For your information, I have promptly paid the $75.00 deductible. The insensitivity of your customer service to my plight would make me to cancel my contract with First American as soon as the built-in microwave is either replaced (as recommended by Proserv Inc technician) or repaired as desired by First American Home.

Very pleased with First American's response. Repairman was sent out promptly. Repairs were done right away. Repairman gave us good advice about refrigerators. Very pleased with how this was all handled.

Quick to respond. Friendly staff. Clean workers, very respectable guys. I would want this company to come do work for me again. I don’t have more ways to describe the service. It was good customer service.

Called me the same day as my claim, was there to correct the next day!!!! Just needed to adjust the thermostat on inside of the water heater. Excellent, professional, prompt service. Would recommend First American in a heartbeat. Thank you.

I use the mobile app on my phone and I love how easy it is to use and pay the deposit. Our claims are taken care of in a timely manner every time. Thank you for taking care of us and our home. You are the best.

Very good customer service. Were on time very professional. Made sure the work was done correctly and cleaned everything up. Tested the work done. Wore masks and keep a safe distance. Called ahead of time to let me know what time they would be at the job site.

Direct Connection Plumbing was wonderful. They arrived within the timeframe window. Texted approximate arrival time. Listened carefully to my concern and we to work. He gave me options on what I could do to resolve the problem. He was very patient and understanding. A pleasure to work with.

I am totally unsatisfied with my previous contract (number 10629629701 ended on 09/04/2020) due to the following reason: I submitted a claim on 08/19/2020 for the A/C which was not cooling, and paid $75.00. First American assigned Platinum Repair Inc. to diagnose/fix the issues on 08/21/2020. Platinum sent a technician on 08/25 who spent less than 5 minutes and told he can't fix. I brought the issues to attention of both First American and Platinum Repair on 08/28. Platinum agreed to send a senior technician on 09/05 - no show, and no communication. After complaining Platinum sent the same technician on 09/11 who told he can't fix it. I brought it to the attention of First American without any resolution - just runaround! In summary although I made the full payment of annual fee and made additional payment $75 for the A/C. First American failed to fix the problem, even did not give any reason and/or diagnosis.

I purchased a seller's home warranty from First American Home Warranty. I submitted a claim through my realtor for $500 in March of 2020. My bill for plumbing repairs was $6000. I closed on my house April 17th, 2020, today is September 24, 2020. They claim they sent a check to the home I had a warranty on, which has been a rental property for the past 8 years. I had listed my correct mailing address on my initial paperwork for the warranty. They claim the check has been cashed. I NEVER received the check, it was sent to the house that I sold. They will not correct this situation. Andrea Jill ** from the Corpus Christi, TX area will not return emails. DO NOT USE THIS COMPANY. Horrible customer service.

When you buy a new home, you think you are getting protection when you get a home warranty as part of the purchase. Think again: be prepared to wait. They are in no rush to serve you. They're hoping you'll walk away or go somewhere else. And they have a limited number of approved contractors - rather than find more contractors, they'd rather have you wait in hopes that you will give up. We had to wait a week before a contractor ever even came out to inspect our broken appliance. And then you have to wait for approval. And then you have to wait to schedule an install.

I purchased First American Home Warranty with some reluctance. I have had some horrible experiences with other home warranty companies. I have submitted my first claim and I am so relieved and grateful that I do have First American. I created and submitted the claim online, was contacted by the contractor the next day and had a technician looking at my appliance on the following day. The technician was professional, timely, wore a mask and left the area clean. The appliance was fixed and I am a happy customer! Thank you First American!

We have had several types of warranty claims that needed immediate attention. Water damage, A/C issues (in 100-degree heat) and appliance issues. The response time in which it took to contact a representative was ridiculously long. The number of times we were transferred after long hold times was ridiculous. The promises of reimbursement checks being mailed were false. As a matter of fact, we are still waiting for a check as I write this review that we were told was mailed on 8-27-2020. Company policies seem to differ with each service rep we speak with. We pay to have this service at our disposal.

Overall we are most satisfied with how our refrigerator claim was handled. The only problem we encountered was getting updated information from claims about the amount we would be given for the cashout determined by First American. Once that happened everything went well and we were able to purchase a new refrigerator close to the specs of the one that failed in a timely matter.

First American Home Warranty was so responsive to assign the work order to Central Cal Builders. The contractor was very competent and professional in taking care of the problem. The office manager and the assigned technician were superb and customer service oriented. As a result, I am very happy customer.

They were on top of it! I called to schedule a lock change, they called to schedule me in the next business day, for an appointment two days later! Quick and easy! I would definitely recommend to family and friends who are looking for a good home warranty! Very satisfied!

Service is getting better from FA; however, my recent experience with contractor is not favorable. Contractor was in hurry and did not do what was agreed upon during triage. Contractor advised they would reimburse me for materials if I sourced; still have not been reimbursed.

I recently called First American when there was some type of leak in the bathroom and they assigned a contractor who went and repaired it.

My water heater broke, First American sent a company name Phoenix Plumbing **. They left no cost break down, I was called by First American and to due to removal of water heater and modifications my cost is $600. I totally disagree. I requested a different contract due to the fact that I feel Phoenix Plumbing may have overcharged - your logo states that if you can't fix you replace. PLEASE PLEASE HELP ME **.

I have had coverage with First American Home Warranty for 2 years, it has been awful. The plumbing contractors have done more harm than good (actually snaked my old pipes and caused another leak). And I have not had a functioning washing machine for 3 months out of the last 12. I have had multiple claims for the washing machine. This company wants you to communicate with them thru their website, but they do not respond. It is also next to impossible to get anyone on the phone. My most recent service request on my washing machine has gone on for 6 weeks. I finally received a message from them after I filed a complaint with the Better Business Bureau.

I’ve had a couple of vendors that had been less than pleasant, but for the most part, anything that happened over the last 16 years had been taken care of. Submitting claims with First American is also fairly easy. Sometimes, the service takes a little longer than I hope, but luckily, I have two ACs, so always one of them is working. Then, when my fridge went kaput, it wasn't totally out but it wasn't working great.

First service request, contractor assigned never made contact and request was closed. I reentered and FA advised that customer rep would contact me as no contractor was available in my area. I was not contacted and order was closed. I complained online and was advised to hire my own contractor with $200 initial auth. I contacted local company. They repaired same day and I paid $430 bill. I submitted for reimbursement and received payment within two weeks.

It's very easy to submit a claim. It's just a telephone call. The reps are very professional. Most often, I am satisfied with the work done by the contractors. But there was one contract company that worked on my refrigerator and they were not at all nice. So the next time I'm having to call in for service, I will make sure when they tell me who the contractor is and I will know if that's the same one to refuse that company.

Contacted Amazon on Sunday; All Points Plumbing LLC contacted me Monday morning. We set Tuesday morning to do the fix. The serviceman called Tuesday morning, we set noon for the repair. At noon he showed up, found the broken item on the sink, went out to his truck, and retrieved the needed part. 20 minutes later he was done, cleaned up, and was gone. Well worth the $75 service fee.

We recently had to replace a sump pump in our basement. FAHW assigned our work order in 1 day, and the contractor contacted and scheduled the replacement in 2 days. We were happy with the work being completed within a 3 day window.

Although it took over a week to actually have someone fix our cooktop Jerome was pleasant, knowledgeable, and extremely courteous when assisting us with getting this item repaired. We are truly happy that we have our warranty service because this is the 2nd time this year that we have had to use it. So far, we cannot complain about having the items repaired because the repairs are done amazingly fast once the repairman is here.

We are very satisfied with the fast and fair resolution that we received on our claim. One of the unexpected, but pleasant, highlights was the friendly and helpful service we received from the claim specialist who handled our claim. From our experience we would highly recommend First American Home Warranty Company.

Very pleased with my first experience with First American Home Warranty!! Would definitely recommend them to other people! So happy that I chose First American Home Warranty in as much as I have seen other warranty companies advertised! Well satisfied!

It takes a little longer to get some things fixed. They have a dashboard where you can leave them a message and over the space of last year, I used it about six times and never got a response. I wound up having to call. The last time I had a claim on my washing machine, I had to have the transmission replaced. I called the people that they told me to call. They said that the parts were on order. Then I called First American and I was told that the parts weren't on order yet. They hadn't heard from the company. So I called the company back and they said they've sent a list in two days. I called First American back and I was told that they just got the list. It takes too many phone calls to get things done. If they have a dashboard, they should have someone that's actually watching it and responding. Also, they have no response of any type on the weekends. That's a bit of a problem.

After multiple trips by one plumbing company to find and repair a water leak, FAHW Switched to a different plumbing company, who found the leak. They tried to order parts could not get them, so they recommended that the toilet be replaced which is what FAHW did and the leaking has stopped!

I've had a couple of hiccups over the years but AHW came through, even though I had to elevate the issue to the corporate office. I'm overall satisfied with this company. My only regret is that my Whirlpool refrig is not covered in my warranty.

Had a hard time understanding When he talked. His English was hard to understand and did not have a good customer attitude when I told him my problem. You also do not have good service sometimes. Your service told me he did not have faith in the PGE when they should off my hot water. So who do you believe? He could have done this without voicing his opinion. This was Harris co. I believe that was their name and did not even leave me paperwork to show what he did. He told me but should have given me something to show his work other than that the PGE SHOULD NOT HAVE SHUT IT OFF. HAVING PGE COME BACK OUT TO RECHECK.

I have had repairs on my Electrical outlets as well as plumbing recently. The companies and technicians have been outstanding on every work order I have ever requested. The customer service with First American is outstanding. I have never had one bad call. They are friendly and always helpful to understand what issues I am having and to make sure I receive service within the 2 days.

I couldn't get the dishwasher to work properly. The technician came out and verified everything was in good condition and it works perfectly. I am totally satisfied with the service that I received. And would recommend this company to friends.

It was fairly easy to submit the claim. When they provided the people that were gonna do the repair, I tried to ask if there was anybody else in the local area because the number the company was based out of a place that was four hours from here. I was hoping to deal with a company that was close by. But they said, "That's who came up, so that's pretty much who you're gonna get." So that was the only issue. But the technician was fine. It took long to get to the resolution. He came out two times before they ever fixed it and that wasn't necessarily on them, but it was the going back and forth between them and the service, because we ended up needing a toilet being replaced.

Filing a claim is easy and simple to do. I just go on the computer and file a claim. The technicians are great. I've had an awesome experience with First American and I always recommend it to others.

I placed a service request on 7/3/20 as my air conditioner wasn’t cooling. On 7/6/20 the repairman determined that my HVAC condenser had been struck by lightning and needed to be replaced. First American ordered the equipment on 7/20/20. Nine weeks later and my HVAC still hasn’t been repaired. I’ve been without air conditioning for over 11 weeks now. The service repair company said they expected the equipment within 2 weeks after ordering. I’ve sent First American many messages asking for an update on my equipment order. I’ve called the 800 service line and it says to send a message. First American hasn’t responded to my messages and I can’t get anyone on the phone. I paid a lot of money for the home warranty and it’s unacceptable for First American to even respond.

For the most part, our experience with First American has been an easy process. We haven't had any issues. They helped us when our garage door broke. There was a toilet issue and then, we just had an outlet issue in our garage and all those have been taken care of. Everything's pretty much straightforward with their process.

Substandard work and will not answer your phone. Had the same repairman back on three different occasions for the same job. I am so sorry I signed up with this company. I'll go back to My previous warranty company as soon as this one expires.

Technicians were accurate in their assessment of the issue and were timely in returning to fix the problem after ordering the correct parts, there was a 10-day period between the first call and the last call.... They were very mindful of the work area and keeping the kitchen space clean.

It's pretty easy to submit claims online. The techs that came out were pretty professional and on time. The system is easy to use and to make a reservation. So overall, I'm pretty satisfied.

This company has been a huge disappointment for us. Not long after moving into our new home, our refrigerator stopped cooling. We set up a service request through our home warranty and two days later a technician came out to look at the fridge. He diagnosed it as having a broken defrost heater and that the part was no longer available to fix it. He manually defrosted the fridge and said it would hold for about a week or two hopefully. He also told us that we would hear from First American within 48 hours.

Everything is online, so there are very minimal phone interaction. But they usually solve everything. It's been a great experience.

My washers water pump valve was not shutting after call your company. I was very pleased with quick response and within a week new parts were installed by your professional vendor your vendor b&b appliances service man was very friendly and courteous. Also the b&b appliance customer service was very good. Very happy about their response.

Everyone that I've had, they've been good. I usually call First American for my claims and it's a smooth process that goes quick. There was a pool pump, and they said it was normal wear and tear. On the other hand, my claim on an outside faucet leak went good. The plumbers came out and fixed it the same day. They had to cut into the drywall and the plumbers don't do it. They then posted it on their paperwork to have somebody come back out, and nobody's called about it. I've had a few funerals in the last couple of weeks so I've been in and out and I needed to give the warranty a call about somebody coming back out to redo my drywall where they cut into it.

The technician researches the manufacturer and had a solution to the problem in hand before arriving. Fast efficient work. I do the maintenance on the system and upon review found I needed to make no changes in what I do other than decrease the time between the cell cleanings bi annually not annually.

We had called about our stove. Something was messing up on it and it starts clicking every time we have it on, but come to find out, it was our microwave. The repair guy came for the stove, so he didn't check the microwave. He was thinking that maybe something was undoing something ‘cause with the heat.

First American has not been responsive to our failed AC unit. The technician came out over two weeks ago and was here literally 5 minutes, pronounced the condenser unit dead, and left. The technician took no pictures and took no notes in my presence and provided no paperwork. Since then, they have been nearly unresponsive with the exception of excuses and saying we have to pay $900 in non-covered costs. Here's an example: They said that the new condenser is bigger so the pad mount has to be changed to a larger one.

I have never dealt with such an inept company. I have a work order going into the 7th week for my air conditioning (very necessary as I live in the south). It took the company 5 weeks to figure out that they had to order the part. This is after I spoke with numerous rude representatives. Do not do business with this company!

My friend told me about First American Home Warranty and that they are the good insurance company. The contractors are good. But when I called for my garage door, they didn't reply to me for almost a month. They came and they fixed the garage door, but I still have a problem with it. They haven't come back to fix it. I already paid and made all the appointments and they came, they looked, everything. They didn't fix. And then I called again, and again they said, "Oh, we are still looking for your garage, like something we order and they didn't come yet." Other than that, I called them before for my ceiling and I was satisfied.

First American is one of the things that I’ve been extremely pleased with when I bought a house. Every single time, they send people who know what they're doing, fix what's wrong right away and they have a wide variety of items that they were willing to fix. The contractors fixed my ceiling fan and they also fixed the dryer three times because there were different things that went out, a gas valve and there were some wheels where the bearings went out.

Had some plumbing problems, so my garbage disposal and leaky facet were checked out and fixed. I got a quick response and good service from the plumbing company. Glad that I can always count on my policy to cover problems that come up.

If I have a deeply problem, I call First American and right away they take care of it. The contractors they send are very good. I really like this company. I recommend them.

I purchased a home and First American was included. It's easy to use, easy to contact, and it's very reliable. The quality of the contractors has been very good. We got the water heater fixed and it's working properly. We also got the microwave replaced, but we haven't used it yet. The only thing was that the replacement of the microwave chip took almost three weeks to be completed. We didn't know exactly what happened. I had to contact a person in order to get the resolution of the microwave. They contacted the contractor because I thought the contractor forgot to give the report on time. Overall, I'm very glad to have First American on my side.

I used to have my dad here, and they recently moved back to North Carolina. So, now that I don't have anybody to help me with little things around the house, just having that security, knowing if anything goes wrong, I can call First American out to take a look at it and have that warranty. Recently, I had an issue with the garbage disposal. I had them come out one time and then it broke down again. Since it was over 30 days, they have to pay another fee. The second time they came out, they decided to go ahead and put a new one in so that was awesome. The person that came out last time was really helpful, informative, nice, great customer service, and quick to have someone come out.

Needed new circuit board. Took one week to get appointment and another week to get part. If I was accustomed to using a dishwasher, I would probably have been upset. But I’ve lived in a coach for 7 years. So I was used to hand washing dishes.

I am very happy how you handled contractor, All Hours Emergency Plumbers by replacing them with Circa Mechanical, LLC, Ga in a couple of days. They fixed the water heater for $10.00 instead of replacing with a new one by 8 July.

I've had claims within the past six to eight months and everything has worked out rather well. Recently, there was an electrical issue in the house and we had an electrician come out and rewire an outlet. My mom and my brother were there and they said everything went well. The tech was very pleasant and everything went according to plan. We had American Home Warranty for many years while my father was still alive. But these guys are doing a pretty good job. I'm pleased with their service.

Lately, I've had a little bit of difficulty in filing a claim with First American. It seems like everything that's covered, you need to pay more money to get things done than it would be to just call a regular person to do it. I needed them to put in a new hot water heater. The guy said in order to put the hot water heater in, they needed to get this, this, this and that which weren't what were there. They said they had something for the faucet that lets us know what the temperature is. They wanted to put that first, this and this and the other, and it was gonna cost $1,000.

I used to have another home warranty provider and I didn't like their services. With First American, it's really easy filing a claim online. I have two houses with them and the response is very fast. My most recent claim was for a washing machine. The contractor called directly and we talked to the person responsible to fix it. It was really easy and fast. The guy was good but my wife did complain that he asked too many questions about the machine that we don't know about. If the contractor doesn't know the machine, they gotta find another one. But First American is very good and we like them so far.

Three weeks and STILL do not have my appliances repaired. I am VERY unhappy with the service that you have paired me with and they are over two hours away from me, which is NOT necessary at all. You have more local repairmen to use. I cannot get the repairman to respond this week, so PLEASE GET someone else....IN OKC metro! Red Dirt Appliance helped me before. Right now I have ZERO stars for you and that's fair.

My insurance agent had recommended First American. I've filed two claims. One was for the oven that was not working, and they fixed it with no problem. Then the second one, I had somebody go out there and look at the AC, but they didn't even look at the ducts at all. They said everything was good, so I ended up having a different contractor go out. So, I didn't really have a great experience with that one. We have to replace the ducts, because the way that they're tied in the attic, they have to be replaced. They're already so old, they're coming apart.

A friend of mine was using First American. This person’s very thorough and he had their service on some rental properties he had also. I thought that was a pretty good recommendation and I signed up with the home warranty five years ago. In general, things have been pretty good. Making claims is pretty easy online and I just do it there. The last company First American sent here was excellent. It took about a week for them to get here but they were well prepared. Everybody got my stuff fixed and it's been fine. It takes the home warranty company long sometimes to find someone. That just depends on where you're at. Otherwise, they do a good job. They keep me updated and if I give them my cell phone number, they text me and let me know the status of my complaint.

Refrigerator was not cooling and unable to install new water filter. HVAC duct had a tear. All was repaired timely. Contractors were assigned in the same day and I was able to schedule an appointment right away. All repairs were done timely. Thank you.

First American was the warranty that came with our house when we purchased it. When I realized that the three outlets inside were not working, First American scheduled service with a company. I didn't hear anything for a week then got an email from First American saying that the claim will be taken by a different company. The company that they switched to contacted me the next day or so to schedule. Everything went pretty quickly once the tech was here and finished in 15 minutes. I was informed that the wiring was loose in one of the outlets and incorrect in another. The tech fixed the one that was done incorrectly and he tightened up the one that was loose. Everything works fine now.

Can not get jobs completed. Can not reach your company. I email and call and get no response. I spend so much time trying to get in contact with you people, And have no success. I paid has be two plans with your company and can’t get any help! Help! Help! **

I have been a loyal paying customers for 3yrs. We are now being billed for services not rendered. I am disputing $150 in services fees for two visits for Contract Number **. The first for work order #** which was placed on June 27, 2020 for a shower where we wanted the water to be hotter. A contractor from Zamora Plumbing was supposed to show up on July 1. The contractor never called, and never came. The contractor placed a false report on July 6 saying that they found nothing wrong. First American noted my complaint, and then said that the contractor filed a report and therefore I am responsible to pay but the plumber never even came.

We're still waiting for our dishwasher repair to be completed. According to the tech/company, they are waiting on First American to order/receive the necessary parts. The tech said it takes 4 days. When we called for a follow-up on the 4th day we were told 10-14 days.

I requested repair August 3, no repair yet, August 24th. I have asked First American on line for answers- none forthcoming. Repair person came August 11, noted solution and left. Called contractor assigned to repair & “part ordered “ response. I would like to see competent service contractors on First American assignment list. Hoping for a resolution to dishwasher repair soon. First American should visit & respond to my questions in a more timely manner. I do all I can to expedite help for my repair. Thank you . Will I get a response from you. My other repair request for garage door repair, same week as dishwasher, was completed in ten days & satisfactorily performed.

One of my friends told me of First American. They did good work and I heard nothing but good things about the company. I tried it out and my experience making a claim has been pretty decent. It's usually mostly online. I'm kinda old school so I’d rather talk to somebody and there are people available to talk to, but the website is pretty user-friendly too. Right now with the COVID-19, everything is slowing things down so it's kinda hard to talk to anybody. That's kinda what I went through when I was trying to call First American. But understand.

Our dishwasher claim went well. The water didn't drain out and it started coming out. So we call and actually, one thing I need to say is First American, The person that I talked to from First American went beyond. I was trying to call for someone else because normally it would take two days, three days, or even a week before the repair person comes in. Their rep had given work order, but that was a day late, so I called back told them to hold on to that but we would try someone earlier. The rep worked on it and she was able to find someone who could come the very next day.

From reporting the issues I was experiencing, to scheduling the service consultant, and then repairs, the process was smooth, professional and worry-free! The only disconnect I have found is that the warranty representative didn't seem to know when the repair was scheduled. I have reported the service complete, but I am still getting asked repeatedly.

Water pipe leaking below kitchen sink. I called First American Home Warranty and they dispatched a plumber within 2 days. Problem was fixed within 4 days. I was very satisfied with their response and work. I will highly recommend them.

This company provided great customer service and the technician was professional, helpful, knowledgeable, and he was on-time. Also, he got the problem resolved the first time. If there is a recommendation for improvement, it would the fact that they did not have proper staff on hand to make the appointments and the hold time on their phone lines were unacceptable.

The teamwork I experienced with you and your service associates enabled work to progress at a constant and predictable pace. The 'emergency' was remedied quickly. And the restoration is progressing nicely, with consistent follow-up, professionalism and thoroughness. I couldn't be happier with your claim process.

The only thing I found difficult was trying to get through the automated phone system to the agent that was helping me. He was very easy to work with as were all of the other people I spoke to. He gave me his phone number and extension but it never seemed to take me to his desk.

So disappointed words fail me. This is the worst experience I have ever had. I still have not had a response from you. I was forced to go and purchase a new washer today because we cannot wait in limbo for you to respond. Being without a washing machine is horrible especially since there are no acceptable laundry mats around these days. Your company owes us money, we are going to call Better Business Bureau and plaster this all over social media.

First American Home Warranty did a great job on the appliances claims that I had. But the plumber they sent out didn't go back again. We called and we called, and I paid the $75 fee. But he just didn't show up. So sometimes First American Home Warranty works great but sometimes it just does not work at all. Since we've bought the place, we have had a home warranty. The contractors are really nice. Some of them follow through or they just don’t know. With the air conditioning claim, we never figured out what was wrong with it. First American said that it was a plumbing issue. So the plumber was with them. Then the plumber said that it was not a plumbing issue but an air conditioning issue. So they threw the ball back and forth. It ruined the sheetrock, and I had to pay and replace that. So, we finally went out of the warranty and hired somebody else to take a look.

My experience with First American has been wonderful, they are quick and courteous, also they have excellent subcontractors. They follow up and stay in contact at all times. Their response time is excellent.

Repaired by Rosenberg Plumbing sent by First American. This was the third contractor who dealt w/ the problem. First two misdiagnosed it. First American very responsive in finding Rosenberg who figured out the problem in 5 minutes, ordered a part and installed it a week or so later.

2 technicians have been to my home and still it's not repaired, I feel that First American finds ways to patch up when there is a need for replacement, Any agency that are contracted through First American are just puppets.

The contractor came next day to fix the broken spring. All FAHW contractors are very professional except Rodent Control, it covers mice but not rats. We know mice and rats are equally destructive and only differ in size. The contractor Terminix will identify your intruding rodents as rats to avoid the coverage.

Jeff was very quick to respond for our request for service. He found the problem very fast. He was very friendly and knew what to look for that caused the problem. I would not hesitate to recommend American Home Warranty to my friends and acquaintances, as I have done already.

Tankless water heater intermittent. Technician attended, temperature of water needed to be adjusted higher due to heating of water supply (in ground). This is because the ground gets so hot here that the system thinks that the water has already been heated, which it has. So by turning the temperature up it resolved the problem.

First American acted very quickly when I turned in the problem with my refrigerator. Once it was turned over to a service agency a serviceman was there in two days. He told me it would take 3 to 5 days to get the part. Then things slowed down and the work was done 2 and 1/2 weeks later. A part had to be ordered. That's a long time without a refrigerator. Since the work was done the refrigerator works good. Thank you for your help.

Generally speaking I have been very happy with the service provided by First American. But I feel that this last problem took way too long to resolve. It took three months during which time the stove top was almost completely unusable. Multiple visits by the contractor were made before it was finally decided to replace the entire range. I am not sure if it was the contractor or the processing that caused the lengthy time. I am very happy that we were ultimately provided a replacement. And we are very satisfied with what we were provided. It matches what we had functionally to a tee. But quite frankly I am not sure the previous unit could not have been repaired.

Sears did an amazing job. On time and got the dishwasher working. I would recommend this insurance company and provider of service. They were polite and quick service. Setting up appointment to the repairs. I will let my friends know to call this Insurance company.

I have been pleased with the responsiveness and coordination from First American with the contractor. Even though the actual visit from the contractor occurred the day after my service call connection with the supplier was expeditious - same day. Thank you.

Customer service and my rep Rosie ** pulled what started as a disaster into a good thing after 2 contractors were horrible and were sent packing. Both were participating in the bad stories of home warranties until I was able to have my own plumber find and fix the problem.

Rekey 5 locks on new home purchase, which we love. We will use them again in a heartbeat. Hopefully, we don’t have any issues with our new home, but if we do, we know that our home warranty has us covered.

We moved to Texas and bought our first home here. I know full well that there are a lot of things that with time need to have some type of insurance related to them so I was trying to find the right company. I used First American one time at a property and since I knew them, I went online on the web and searched. Their name came up and I spoke with them about coverage. Some companies look for all the ways out but I never experienced that with First American. They always listened to their representative that examined whatever the issue was and responded favorably.

This company will rob you blind! They refuse to actually cover any claims. It takes them weeks to process a request for a claim. Once they send someone out, it takes another 2-3 weeks to simply get the repair or part approved for payment. We have been waiting 20 days for them to approve a small part for a washing machine. We have emailed them over 12 times in 20 days, and called more than 40 times. They will not respond. They ignore our emails, and calls. We are still having our account debited each month for a warranty, but with no actual warranty or coverage to speak of. These people are thieves! DO NOT USE THEM. I am currently reporting them to every agency in the country, in hopes they will not rob any other people.

I had a water leak in my first bedroom, which is next to the garage & hot water heater. The bedroom, hallway, & laundry were all affected by this leak. The carpets/padding had to be removed due to the water damage. FAHW came out & fixed the problem. They were very professional & courteous.

Honestly awesome service. I did have First American before and I do remember they had some delays but that was years ago. I was hesitant to call the insurance for the issues that I was currently having. It completely changed from the fast response to their technology. I will definitely renew the service with First American once this insurance expires.

I had to call the dishwasher repair service to find out about my microwave. Then I called several times to reach someone from home Warranty service. No one gave me a call to keep me informed about my issues. I feel that there was miscommunication concerning my issues. I am confused about what procedures are to take place when a service call is placed.

Door wouldn’t latch. It turned out it was stuck, not broken. The gentleman unstuck it and showed us how to do it in case it happens again in the future. If it continues to happen, I will call you and expect it to either be fixed or replaced. I appreciate your cooperation.

Corey was great, very professional, knowledgeable, fast and answered my questions. He did a great job. My only complaint is that First American did not cover the drywall work that had to be done after Corey fixed the pre existing plumbing problem. I really don’t think it’s right that I had to pay for the drywall repair when the plumbing problem was already there in the house I just purchased and moved in to and drywall had to be removed to fix it. That made me unhappy with First American but otherwise they were prompt and did a good job.

Was on hold for three days as you tried and failed to find me a plumber that was willing to come out. I eventually looked on my own and found one to come immediately. I was still charged for TWO $75 service request.

I filed a claim online and within minutes received a text with the name and phone number of the company assigned to my repair along with a work order #. It was a Sunday afternoon. Before I woke up on Monday, the repair company had reached out to me offering me a same day repair. I chose a different day and the repairman showed up within the 1-hour window and had completed the repair in 28 minutes! 5-Stars

I needed somebody to find out about mice in my house. I had seen a couple of them running around in the evenings and was concerned that they might be in the attic because I heard some scratchy noises in the ceiling at night, and also noises in the kitchen. The man who came did not have a ladder long enough to go into the attic so I had to get one of mine for him to use. He said he didn't see any evidence of mice in the attic. He did note a gap under the back screen door, which I knew about. He set out about a dozen regular mousetraps which so far have not caught anything. He also cut a peel and stick strip to fit under the screen door but he cut it too short. He told me I could get another one at Home Depot.

Our plumber was wonderful! Very friendly, helpful, competent and quick. Thank you! We were helped almost immediately and without any problem or question. We know we can rely on them for any future needs that may come up. We won't hesitate to recommend to all our family and friends.

We are very happy with the claim service. The claim was handled very quickly and the garbage was replaced within a week. The plumbing company you recommended was very good. We received a call the same day the claim was submitted and the work was completed the same day.

I have been using this service for the last 9 years. Until this year I had no complaints. I submitted 2 service requests recently and it has been a month and neither request has been completed. The contractor that came to fix a slow drain did something that caused my basement to flood and then refused to return my calls. I reported the incident to First American along with the receipt for the emergency plumber and they denied my claim for reimbursement. Also I am still awaiting a resolution for my washing machine service request. 3 companies have been out to service unable to repair this month and the review to replace has not been completed. This company service has went downhill and I will be looking for another company.