First American Home Warranty Reviews

This company is a garbage! So my fridge wasn't cooling November 10th or so; the repairman they sent out couldn't come until November 20th. So we waiting until then and just toughed it out with coolers and ice packs. Then the repair guy comes and can't get the part until November 24th no biggie right. Then it's not repaired until December 2nd!!! We dealt with it. Then come January 6th..only 4 days passed their 30 day guarantee crap our fridge isn't cooling again. So we have to pay the copay of $75 again. And then repair guy comes out on January 12th deems the fridge and summits it to the company the same day. So I called the next day January 13th so find out the next step to them replacing our fridge. He tells me it will be 24 more hours until the claim is processed and that I will receive an email containing our options they give us. 4 days later!!! 4 days I get the email with a fridge that is waaayy too big for our house. So we opt for the buy out process.

First American Home Warranty replaced the keys on my door. They came and took care of it really quickly.

Submitting claims to FAHW has been very easy over the two and a half years I have been with them. One time, I had a water heater go out. Another time, I had a leak in the plumber. There were also a couple of claims I've had for my dishwasher and another for my garage door. Most of the contractors who have come have been great. When I didn't care for one of them, I let FAHW know and within a day or two, they assigned somebody else. I have renewed my contract with FAHW and I intend to do so again. I'm happy with them.

STILL have a problem with my washing machine not getting hot water. Had 2 plumbers and 2 appliance repair techs out and they both said it was the other's responsibility. This has been going on over 2 months and now First American Home Warranty won't respond to my emails or calls. Also, don't be misled by "service". They don't provide normal maintenance service. They only try to repair if something isn't working... Doesn't make sense.

First American Home Warranty is one of the horrible home warranty companies we have ever had.

My problem was to repair the dishwasher with door free fall and the dishwasher was working perfectly. The technician came and repaired the door and now the dishwasher stopped working completely. We are without dishwasher from 21st and the response from contractor Axis is unbearable and disgusting and cannot explain in the words.

We filed a claim for our pool heater. We are told it’s not covered because there’s a missing check valve. We did not install the pool or own the house when the pool was installed. We purchased the home warranty specifically for things like this as it’s an older home. It seems like nothing but an excuse to me to not have to cover it. If you live in Texas, don’t bother. It’s an unregulated, joke of a business. Read through the extensive number of reviews on this site and you will see almost all in Texas give it a 1 star. Don’t waste your money.

After my heater failed in January it took 27 days before the repair was made. Then the contractor added junk fees, freon recover and disposal of 400 dollars. There was no freon in the system. And then the technician told me the fee was for freon that the warranty company does pay for. Then I was told it’s for the disposal of the removed items. Long story short they were not going to do the repair until the I agreed to the 400 dollars. I go over to the Better Business Bureau site and there are 16 complaints with the exact same complaint by Beaches Air of Jacksonville. Being in late January and my heater out for 30 days already I would have paid 10000 at that point. Don’t waste your money paying years of service and just save up the same amount of money and cover your own repairs.

We had a leak in our plumbing system, and it was leaking into the front yard so there was a pool of water in front. My dad called First American and asked for a plumber. Then, I called the plumbing company and I scheduled for the next two days after that. It was really easy to schedule with them. Also, the guys who came out were really good and they took care of all of it.

Within 48 hours of making a request online, we had a new disposal installed & working. I made the request online at night & at 8:01 the next morning the Plumbing company called & made an appointment for the next day. Serviceman was prompt, knowledgeable, & quick.

Our hot water heater went out, sprung a major leak and needs to be replaced. 1st American sent a company out to look at it, and of course it needs to be replaced. The problem is that the company/contractor is still charging us almost $700 for various fees, including a $50 "disposal" fee when we could just set it out on the curb to be picked up. $700 is close to what it would cost outright anyway. So what are we paying 1st American for? Also, 1st American said they get the water heaters wholesale for about $350. So even if $250 goes to the company for installation, then we are still paying the full costs. This looks like a scam from both 1st American and the contractor.

I've been with First American for almost 11 years and my interactions with the reps have always been really good. They're usually quick to get someone sent out here. And if I call them back to tell them that the person says they couldn't come for a week, they would go to somebody else. I also like the fact that it costs me $75 to get something repaired. What I don't like is they rotate the service contractors. Sometimes, they would come from another town and it's a long commute for them to get here and so it takes longer to get them. I would rather have them do local contractors. Other than that, First American is good.

They were not able to provide another vendor for a second opinion and would not authorize me to find my own locally. There are other companies that allow you to pick your own contractor. I am senior citizen and they wanted me to drain my own spa and move it and send them a picture. I told them I had a company to provide this service. They refused.

As a homeowner, you want nothing more than peace of mind. You want to feel that if things go wrong (and they do!), they’ll be fixed right away. I got that feeling when I first talked to an agent from First American. They listened to all my concerns and gave me a warranty that was a great fit for my budget.

Our refrigerator quit working. I called First American Home Warranty to find out if appliances are covered under our warranty. Turns out they are! First American Home Warranty was quick to respond and very helpful. They were knowledgeable and polite. Turns out the refrigerator was covered under the manufacturer's warranty. First American Home Warranty called back to make sure the manufacturer had come out to fix the problem.

This is our second year with First American and it is going well so far. When we had some issues with some of the appliances, we called them and the issues got taken care of. In one instance, the technician came in, took care of the water heater and left. Last year, our AC went out and the contractor came in and fixed it. But we had to wait a little while because although the part was ordered, it took a while to get through. However, when we brought it up to First American, they told us to go buy a window unit and then they reimbursed me for it. The claims submission process could’ve gotten a little bit better as well. But once we brought our issue up to them again, they fixed it right away.

It's going to 4 week since I place a request. I am still waiting to get the work complete. They keep telling me is that LG need to come and check the fridge, every time I call I get transfer to some other people. Bad service.

Had to go to supervisor to get additional help with service date. Initial responders should be able and willing to help with out having to go up the chain of command. The company was far superior years ago before being bought out by the current owners.

The warranty company says the parts will be in today or tomorrow, but they can not control how long it will take the service provider to come out.

I've made several claims since first signing on with them. Every claim I've made so far has been solved. There have been small glitches here and there, and occasionally, the process has taken longer than I would have liked. But, they do respond well to feedback and seem determined to resolve issues as quickly as possible. I have every intention of re-upping with this company in the future.

Washer was found to be beyond repair due to age and parts not being available. I was offered a new washer (actually slightly larger!) and I elected to take equivalent payoff (promptly issued!) to replace with an upgraded model I desired.

Our technician was very courteous and helpful, was able to find the problem very quickly and get it back and running again. Thank you for being there when we needed you. Will know who to call if we have any other problems.

I had my dryer serviced a few weeks ago by Adco Enterprise and the tech was excellent, super helpful and fast at fixing my dryer. Explained what happened and how he fixed it. Great guy!! I would recommend Adco enterprise and Frist American Home Warranty.

We have needed to use our warranty 3 times since moving into our home, and each time the American Home Warranty team has been really helpful, professional, and accommodating. We had major issues with Sears and their service reps and we thought we’d have the same issue with AHW, but they stepped in and moved us to another service company and made sure everything was taken care of. It took a long time, but they stayed in touch and followed up. I have since recommended American Home Warranty to several people.

In my opinion I would search for another company. The contractors they send out are the worst in the business. In Tulsa Oklahoma they only have 1 contractor for each service (we have used) and they are terrible. Good luck, the warranty company leaves you hanging to figure it out on your own. Their customer service is subpar at best, I receive better service at Walmart... There is a reason they have a 3 star rating, what if you gave 3 star service would you be in business? No. I don't know how they have been around for 30 years but it's time people stop accepting terrible service. Plenty of other warranty companies to choose from.

I reported my HVAC system was spinning but not blowing hot air. It was below freezing so I reported it as an emergency. Within one day they sent out Bell Cow. Bell cow was nice enough to kiss diagnose the problem then turn off the auxiliary heat and turned on the air conditioning. This allowed cold air to blow in an already freezing house. Then bell cow called first American told them they were not going back out to fix it. First American told me they couldn't find another contractor and told me to do it. I did sent them the repair estimate. They sent it to bell cow to fix. My repair company said it was a bad coil. Bell cow said it was just a bad circuit board. Now bell cow is saying it is a bad coil strange how that worked.

We will not be renewing the warranty for the following year. We wait for MONTHS each and every time we file a claim. In hindsight we continued to tolerate them because eventually the problem was resolved but this time is ridiculous. Our water heater broke on Tuesday morning. Filed a claim and paid the claim cost on Tuesday! You can imagine having water in the home is important especially hot water as our home is heated via the water heater system (in the winter!). Wednesday the plumber finally contacts us after numerous attempts to make contact. Plumber says he will expedite. We are now about to be on 4 days and there is no update to the claim. Requested a new plumber but at this rate and based on past experience it will be a MONTH before our home has running water again.

Having a warranty on the property was something my financial advisor suggested. We moved into the house five years ago and I got First American immediately. I called in when I submitted the first few claims and after that, I did those online. Everybody was nice but I had a bad contractor for my heating and air. The guy didn’t wanna do anything. I had water in my overflow pan and it was leaking into my ceiling. He said that anything to do with water is not his responsibility and that it’s all up to the guy that provides me with maintenance. He also said that it’s a good thing I have a warranty because why would he come out here with two guys and spend all day working and just get the $90, which was the fee at that time, when he could come here by himself and spend 15 minutes and put a patch on it, and leave, and collect his $90.

Submitting a claim in the beginning was quite easy. But of late, it hasn't been because they only want to send people that don't work with working people. Then when I request them to put me with someone else that may work after 5:00, they want to give you an issue. It's a problem. They say that I should be available, but I'm paying them for service so why don't they do what I am asking? My recent claim was on a hot water tank. The contractor worked around the work schedule, but he messed up the pilot of the hot water tank and had to come back the next day to fix it -- I had to take a cold shower that morning. The unit is now okay.

You don’t usually expect much from a home repair service company. However, First American Home Warranty is something else. They promise to have the appliances which are covered by their warranty repaired right away, and they are usually able to fulfill that promise. I’m sticking with them even if I’m moving house soon.

This company, First American Home Warranty, has given me the run around for two months. I was given this home warranty when I bought my house. My heat pump went was putting out cold air. I contacted this company. $75.00 service fee. Paid it. Had to find my own Heating and Air Co. because they couldn't find one close to me. Ha!! I found one within 7 miles of me. Had the company come out. First American told me they would pay $200 and that if it was anymore, that I should call them and send email of estimate. I did this. Never heard back.

First American has been very responsive. And when there has been any kind of an issue, they follow up. They seem to have a faster response time over the phone than online though. And you feel like things are in motion a little bit faster. Their service has been really good, but the technicians have been so-so. Their communication skills could be improved. They had a heavy Russian accent and it was not always clear what their recommendation was. I don’t know if it was because they have limited English or because of the heavy accent, but they were not very expressive and not clear. That has been a problem two or three times. However, the quality of the work has been really good. We’ve had some difficult issues and we’ve been able to get them figured out.

We had another company and their service was getting horrible, plus their cost kept going up. We switched to First American and I’ve been with them for six years. The reps have been extremely responsive. I usually call them and I get a callback within 24 hours. They have somebody out almost immediately within at least 24 to 48 hours. The techs have been phenomenal, always extremely clean-cut, friendly and seem to know what they're doing. I’ve had no issues with them. The experience with First American has been great.

My warranty covered our new HVAC unit but NOT $2300 worth of "modifications " to put the new unit in... In my opinion it should have been fully covered. I am VERY disappointed. I was told it was the BEST WARRANTY available yet it still cost me A LOT of $.

First American's coverage was a bit different than the other companies that I have and so far, it has worked. All home warranty companies have to deal with contractors though and that was the unknown. They can give you the service, but you have to deal with the contractors. I had a recent situation where I had to have something repaired, and the contractor wasn’t very user-friendly. We were someplace else when he came in to repair it. It didn’t quite work though and I wish that contacted me to let me know what was going on. But he came in, fixed it, and left. It worked out and we got the appliance fixed, but he didn’t contact me to let me know what was going on. We were someplace else when he came in to repair it. He was a one-man outfit and I was never able to speak to him directly. I had to leave messages on his voicemail.

I had First American Home Warranty for several years and service became such a nightmare we finally decided to go with another company. I waited on the phone up to 3 hours for customer service, they wouldn't pay for the repair of my A Coils and we finally cashed out and I believe the amount we received was only 7 or 8 hundred dollar for two units. I cancelled my service sometime after the first of the year in 2018 and they continued to take out their fees up until about a month ago. I had one of their contractors come out to repair my A/C unit several years ago and he told us we had a huge problem and I called again and another repairman came out and the first guy had disconnected wires in my unit and all the unit needed was Freon. Customer Service is a nightmare and service contractors are untrustworthy.

First American is okay, but the company that they sent out lately is not good. The guy came in and did some work. He poured a liquid, drained the kitchen sink with hot water, and that was it. He was there for 30 minutes and he left. The stoppage is gone, but, from time to time, it still gets some stoppage from the kitchen sink. So, he didn't do it well. We are still deciding if we are going to call them back or wait when the kitchen gets total stoppage again or whatnot. If we call them, we are probably going to pay another deductible -- I didn't know that the First American service fee came up to $75 now. It was supposed to be $60 a long time ago. Overall, not every technician they pick is good. Before this claim, somebody came in and fixed my garage and garage door, and that was good.

Two days before Thanksgiving, I did a self cleaning cycle on my oven which went awry causing both the microwave and oven (build in single unit) quit working. I called the warranty company the next Monday and was able to file a claim fairly easily and was given the information for a company to call to schedule a technician to come attempt to repair the oven.

I placed a claim with First Amer Home Warranty on 12/13/19. On 12/16/19 after taking off a day from work, waiting till 6:30pm for the technician to come (orig told he would be there between 10am - 3pm) he checked my water heater and said it needed a new valve. He said he believed this was a common issue for the brand of water heater I have. He checked to see if I was under warranty, I was, he said he would order the new valve to come directly to me. Once I received it, call him to install and he could come back in the evening as a courtesy because he was so late arriving that day. The technician called me the next day and said he ordered the part. I never heard from him again. I called customer service for a month and they couldn't get him on the phone.

First American's technicians have been good about calling and scheduling and following-up with the initial appointments. Submitting a claim is super easy and the response is very fast on everybody’s part. So it’s good.

Paid my premium for 3 years, heater broke, 30 days later still not fixed. Called a million times, always hold until disconnect, contractor has come out 8 times to fix, always an issue, not approved, no parts, etc. 3 times the contractor has been a no show! Took off work and they never showed. I am switching to American Home Shield, I have heard they are better. Please don't use these guys, they don't deserve your business!

Long story short —— Bought a house in June 2019, and the first month something is wrong with the hot water heater. So, it took 2 weeks for anybody to show up to even look at the problem and then you have to pay a 100$ service fee. The first company showed up and couldn’t fix it, so another add another week and another company shows up. I pay the the service fee! Fast forward a two months later has another problem. The first company showed up and I gave them my service fee money, they looked at the problem, said the would come back to fix but they never came back!!

We recently bought our home and the warranty from First American was purchased by the selling agent. That agent was less than honorable so it figures that he would buy a sub standard warranty company. The house is an older home with 2 different garages. The older garage in the back yard is the one with the problem. The garage door opener was probably more than 20 years old. It stands to reason that it would wear out. We submitted a request to have someone look at it, of course having to pay $75 upfront before First AM Home Warranty would even schedule someone to look at it.

I've had First American for about 10 years. I love their claims process. It's easy and the claims reps are outstanding. My most recent claim was for a beverage bar that went out and they fixed it. The guy who came out was perfect. Everything’s great. I have no complaints at all with this company. I'll continue to use it.

We are contracted with First American Home Warranty company. Our Garbage disposal system broke down and we contacted our home insurance comp. The First American Home Shield which in return sent RC's Plumbing (800) 940-9769 to take care of it. We paid our copay to RC plumbing. The technician told me that he would charge another $95.00 for modifications to replace the system. When asked to tell more about or elaborate the tech. responded like some fittings and adjustments/Modifications which the Home Warranty company does not cover.

A realtor friend recommended First American Home Warranty. I filed a claim on my dishwasher. I waited a few days for the repairman to come, and then he did it that day. Everything is going fine now with my dishwasher.

I was referred to First American Home Warranty by a friend as he’s been a long-time customer. I’ve never heard him complain about First American. In fact, during the few times that he’s had to contact First American, they treated him like a truly valued client and had his appliances repaired on time.

We've had two claims with First American and in my honest opinion, I feel like the vendors that they use are not of the utmost workmanship or character. With our heater claim, there were three people that came for estimates. The first one that came just blew in, looked at it and was gone. He then reported that it was pre-existing and he didn’t even try to start it. Then First American sent the next guy. He came in and was nice enough. He replaced the motor and left. First American called and asked about it. I was not really confident and I didn’t wanna close it out until we know for sure that it wouldn't have carbon monoxide coming out of it so they sent this third guy.

I bought a place and the lady I bought it from put the warranty on it from First American. The only problem I had was waiting on someone to call me back from the place. I didn't have any electricians in my area and the electrician didn't call me back. But he apologized that he was swamped, and it was right near the holidays. So, I was just impatient, but he did good and it wasn’t First American’s fault. Once they got a hold of the technician and he came out, he was great. The technician did well and was nice. I'm not having any problems since they fixed the issues. The experience with First American was great too. I didn't have any issues and I didn't cuss anybody out, so we're all good.

6 am wake up and no heat in home so call home warranty provider and through multiple communications find out that as it is unable to provide service for 24 to 48 hours even though we have no heat in home. Apparently I/we assumed that furnace breakdown would be expedited due to the type of event that occurs. We feel that the company should WANT to provide service quicker than standard 24-48 when a situation occurs, especially when homeowner HAS no control over DAY of the week. Discontinuing upcoming renewal and placing this review because they seem to be unable to provide true customer service.

Our heating stopped working 11/30/2019, more than a month ago. First company they sent started it while he was on the roof and said there was nothing wrong with it. Useless to say that it stopped again the next day. They always took 4-5 days to come out and it had started working again. They made us feel like we were lying about it being broken. We then organized our own technician who found a misfunctioning rusty high limit switch. We sent the report to First American and they said repair was too expensive and they will send out their preferred rep again (new company). When this technician came out he switched off the unit on the roof saying that the fire box was also leaking and this is a potential CO threat and the entire HVAC unit needs replacement and is not safe to use again.

Dishwasher was broken. Am Home Warranty hired and paid a fraudulent company who after 5 weeks still hadn’t come to fix it. 4 phone calls and multiple rude managers later we were told it was our problem.

This has been the worst experience I've ever had with a warranty company! I usually don't write reviews, but I'm beyond frustrated. I've been dealing with the same claim for over 2 months with no end in sight. I've had repair technicians refuse to work with the warranty company because of the hassle they go through just to get paid. Getting a hold of an actual claims representative that will help and is familiar with my claim is nearly impossible. I found one that I thought was actually helpful, and now she's disappeared along with all of the documentation I've submitted. Phone call after phone call and email after email and still no conclusions. I just want ONE claims representative that can help from beginning to end. Getting reimbursed seems nearly impossible, and the charges between the warranty company and the service technicians differ-which is unacceptable. If you have a choice, I'd definitely avoid First American Home Warranty!

Submitting claims to First American was fairly quick. The contractors they sent handled each situation well. They did a good job of installing and replacing parts. However, there were some delays. There were two issues that we were discussing, the replacement of the door on a dishwasher and the replacement of a few pieces inside our washing machine. The parts for the dishwasher never came in and partly was because it was outdated. There was a delay in the repairs because they were waiting on the door part. At the same time, they couldn't make a decision on that because it was a pricey door. They eventually replaced the dishwasher because it was more expensive to replace the door than to get a new one.

We moved into a new home and even though it was new, we still have older appliances. I know how much everything costs and I had experience with a home warranty. I knew a First American representative, and we got their warranty. Submitting a claim is very easy since I get online, click, and it's done. Then, either I call them or they call me about the name of the contractor, and they're usually very prompt. I never had a problem with the contractors and everything was up to par as far as professionalism. We've had First American for 2 years now and I tell others to go for them as well.

Home warranty seems like a good idea, doesn't it? What a JOKE this company is. Our realtor was kind enough to purchase a home warranty for us, so I can take cold comfort that I'm not out-of-pocket for the contract fee. Needless to say, I WILL NOT be renewing the contract. I've used the warranty twice in the six months that we've owned the home. The first time was for the refrigerator, which was a moderately successful transaction. I say moderately because ultimately the refrigerator was repaired, but it was a protracted process considering it was a relatively minor fix.

My Realtor bought me First American Home Warranty for my first year. Since he considered it a necessity that much, I figured that it was a good thing to continue. Two weeks after I had renewed it, my microwave decided to not microwave anything. I called them up, gave them the $75 and a Sears technician came out the next day. He was a little early. He came in the morning 'cause he was up in the area so he came in as soon as he finished the call he was on. He just unplugged everything cleaning things out in the meantime. When he plugged it back in, it worked. He was not trying to explain every single thing he was doing, but if I asked about it, he explained and showed me where he was looking at. He also told me what I should be cleaning because the inside was clean but things like the fan on it and the cupboards above were a little gooey, so it sort of slipped by. I'm hoping that keeping that extremely clean will keep it running for another 15 years. Not having to buy a new microwave is worth the $75 which was really nice.

I've only done four claims and they’ve done pretty good. They’ve responded within 24 hours and the person came out in a timely fashion. The only issue I see is when you submit a claim online, you have to come up with $75 or $85, whereas if you call, you pay the service guy when he comes. But other than that, all the technicians fixed whatever they came in before. First American is a good company.

I bought my home about two and a half years ago, and at the time, the real estate agent recommended First American as a good warranty company. They're fairly quick to respond either by website application of the claim or by phone calling me back. And they email me too. They let me know who my case or claim has been assigned to. I've had a number of problems with appliances and they've always stayed by my side until we got everything taken care of.

We received this warranty policy as part of new home purchase. We have used them 3 times. On dishwasher tech was nice and efficient and fixed problem. On cooktop it took 3-4 weeks before they finally agreed to replace because they could not find part. Replacement was similar functionality. Installer was great. His work not great. I made a few final mods to keek cooktop from moving around (smaller than the cutout so needed shimming). On last call we had slow kitchen sink. Tech was a jerk. Came out and told me there was no issue, would not listen to me and told me I broke the fitting under sink (which is cracked) I asked him to leave after 3-4 minutes. I fixed issue myself but now company insists I need to pay for the jerk who did nothing, did not listen, was rude and then lied about me breaking the fixture... We just moved in. Beware of the techs and do not pay Co-pay until service is complete.

We have had several different service technicians come out to try to fix our fridge. They have all told the warranty co that it CANNOT be fixed or that it would cost more than the fridge is worth. I guess so considering that we have had someone come out at least 10 times and one of us has had to take off work to be home to meet the technician. When my husband last spoke to the warranty co they assured us that they would be sending us information on how to pick out a new fridge and that they would be replacing it with a new one. Then they scheduled another service call.

I’ve had First American for about 10 years. I love them. I like the $75 fee. It went up for a while, but it went back down. Also, they are super quick, super diligent. The only thing I don’t like is with the AC and it takes a little bit, especially in Arizona. But the contractors have always been wonderful.

I bought a policy and paid for 3 years. I had an exhaust in my garage that was not operating. So called First American Home Warranty. I got some guy in South America who didn't speak English. He told me to get it fixed and 1st Am would reimburse me. I changed companies and will never use 1st American ever again.

I have two homes insured with First American Home Warranty. My personal home as well as my son’s home, both in Santa Fe, New Mexico. We are both single and do not overuse our appliances. I have has no claims with First American. In December, both of us were experiencing issues with our toilets. I called First American and they sent out a “plumber” from A. Garcia Mechanical. He could not fix my toilet, so First American sent me a check to replace the toilet.

I bought my house in Februry of '16, so I've had First American since I bought the house, and so far, it's good. My house isn't breaking, so I'm not using it as much as I used to. But every time I've needed them, they have always helped out. The claim submission process has been easy and it's not slow by any means. It takes 2 minutes to figure out what company is gonna be used so it seems to be easy on their part and I can wait two minutes. I always get what I need as well. I wish the copay would go down, but at the same time, that would mean the premiums would go up. One way or the other, it's gonna come out in the wash. Still, it's cheaper to pay a copay to get something fixed than it is to pay the full price out of pocket. First American has consistently used the same contractors, and I love that part. The contractors that have come out have been professional, knowledgeable, and good.

I bought this home warranty because I haven't had one in a while. They promise you this great service but the day you have to use it, it goes all bad. I've been waiting for a plumber for over a week and in their contract it states 24-48 hours. When you call them, their employees are from another country and give horrible customer service. They told me they couldn't find a plumber who had a big enough snake to snake the drain but if I could find one they would ok it as long as the plumber doesn't charge more than $125.00 and I would have to pay $75.00 of that. THE NERVES! I have to find my own plumber after waiting a week and pay the service fee. RIDICULOUS! Don't buy what they're selling or you will be sorry!

Purchased this home warranty and it literally says in the portal under coverage that removal of hot water heater is covered. But I am being charged $775 out of pocket for them to remove the hot water heater and add a drip pan. ALSO, my water bill has been over $500/month so I filed a claim for them to come out and check for leaks. They supposedly fixed a running toilet but the next month my water bill was $800!! So obviously not all leaks were fixed. When I asked them to come back out on the same $75 service fee since the issue had not been fixed, they refused. I will NOT be renewing this contract. I ended up hiring a plumber myself and paying out of pocket for my hot water heater and I came out PAYING LESS!!

They've been able to help me with plumbing and air condition. It's also easy to submit a claim with them and the customer service is fine.

As it happens, New Year’s Eve, no heat! I put an online request in around 10:45 am. Was emailed that a company did pick up the request and spoke with the company to set a time. Two day later was the soonest they could come out. Meanwhile was told if The company who picked up the request could not come sooner to call back to First American title see if we couldn’t find another company to come sooner. I did just that. After the fact I received no email or phone call stating whether or not they could find someone to come sooner to fix my heating issue. I have children in the house! I know it was going to be hard because of the holiday. I get that but with it being 30° out I felt it now became an emergency.

On November 8, 2018 First American confirmed payment in the amount of $580 for one year Eagle Premier Package home warranty coverage. On July 20, 2019, the company's assigned contractor, Brantley Heating & AC LLC, responded to my report of a failing HVAC system. The contractor was paid $100.00 (for zero results) to inspect and report the condition of the HVAC system. First American denied coverage/payment for any/all replacement/repair of the HVAC system. I spent $680 for NOTHING. On August 13,2019, I paid $3,744 for a new HVAC system. First American made many attempts to collect a fee to renew my contract when it was expiring. What a JOKE. Potential First American Home Warranty buyers beware, i.e. they want your money but good luck getting them to make repairs/replacements.

First American Home Warranty has excellent services. When we call, they give answers immediately and they have good customer service. When my gas was leaking, I got a bad experience with one contractor the first time when they came. They didn’t check exactly what the problem was. I then called them two or three times and another person from same company came then he fixed the problems. We are satisfied.

I had my dishwasher serviced 3 times by First American - all for the same issue. When the third party came out the first time they said the circuit board needed replacement but instead temporarily fixed fuse. It went out 2 other times before eventually they completely replaced the board. Long story short - I was charged for another service fee because First American outsources problems to incompetent third parties that try to put bandaids on issues instead of fixing them. When I contacted customer service she said there was nothing she could do because it was outside of the 30 day period. I have since cancelled.

I've obtained a home warranty as part of my new home purchase on 12/09/19. I've filed 2 service requests on 12/13/19. Immediately, they demanded payment of $150; $75/claim. As of today (12/29/19), nothing is done. What I've received were headache and frustration. First American Home Warranty (FAHW) and their contractors are working together to deny my service requests. From my experience, I have many reasons to believe they will not honor any of my service requests. They intentionally provided excuses after excuses to cover up their dishonest business practice. Now, I understand why they provided me four $25 off coupons from their cousin company called Porch Handyman as a welcome package.

We wanted a home warranty because it’s an older piece of property and First American was recommended. We’ve had two or three calls and they’ve been wonderful. I had a noise in our furnace in the attic, and it was when it was freezing cold outside and I was concerned about it. I called and the fellow that came out was wonderful, and he told me what the problem was. They were very helpful and I’m very pleased.

Our A/C in our wine room went out. During a heat wave, after a lot of work, it was declared unfixable. Your company and the tech replaced it and saved our 2000 bottles of wine. It was done professionally and our only cost was the service fee. I can't sing your praises enough. You do what you advertize, unlike your competitor "Choice Home Warranty". I only had them because there was a year remaining on our contract.

Called for a broken garbage disposal. Actually called on Christmas night and the repairman came 2 PM. Came and looked at my disposal and said, "I’ll go to the truck and get you one." Said he didn’t have a specific model and went to pick it up. In the meantime he never came back. Call the company and they said First American Home warranty denied my claim for a missing clamp. Went around and round with four different people during the day and no matter what I told them my claim was denied!!! Ended up calling my electrician from my bathroom remodel last year and a plumber and the Electrocution telling them it was ** they denied my claim.!!

You, sent a Sears Technician to repair the temperature control on the oven. He arrived on time, did a GREAT job in figuring out the problem, and was VERY COURTEOUS in explaining the problem. We are so HAPPY with service we received. Thanks to FIRST AMERICAN HOME WARRANTY.

We received our home warranty through this company as part of our new home purchase. When we moved in and discovered the dishwasher was leaking, we immediately called FAHW to have someone fix it. The company they sent which doesn’t even have any type of online presence or ratings of its own - made an appointment for early in the day - and didn’t show up til 5:30 pm. No phone call or apology. This was a huge inconvenience, as this is a 2nd home for us, so we had to have someone be there to let the repair company in! The appliance company proceeded to order the part they said was needed to fix the leak. When the part came in, we received another “appointment” via email - set up by the appliance company and FAHW- with no say on our part. Once again, we had to inconvenience someone else to be there to let the appliance company in.

Had a switch go out, called, person arrive very friendly and helpful, I will tell you if you don't have the premium contract they will try and get out of doing any work. If you don't stand your ground and you get a shady company they hire they will take your money and do nothing. When that happens call then complain, file complaints, call and email BBB let them know, This and other Home warranty companies will try to get by without doing anything or not fixing things unless you know how to talk to the service person or know what you're doing, So be careful who comes to your house. Remember the good ones and request them to come back if you need service again otherwise you will be in for a struggle to get things fixed.

I have a complaint with the last vendor sent out to me. The dishwasher turned out to be not broken after all and that there was a couple of screws that needed to be replaced. Also, the guy was rude and unwilling. I asked him if he had the screws and he said, “No. If I bought them too, they’d cost about $200.” What repairman doesn’t have a couple of extra screws in his tool pack? So, I had to get the screws myself.

Very pleased with First American Warranty... Service has been excellent and pleased with the vendors who have repaired my appliances. So far coverage has been very comprehensive and I'm happy that I chose to have the warranty over the past couple of years. Have recommended this company to others.

The problem kept re-occurring, the time to fix was very extended. At least 3 months. We hope this latest fix solves the problem. Your customer service representative was very helpful. We really appreciated her involvement and dedication. Thank you very much for her help.

I had a problem with my gas stove. I called and they took care of everything. I have had no further problems. The staff were very professional. Told me who they were contacting, when I would be contacted. I could not be more satisfied about the service and outcome.

I brought a home in February 2019 of which a part of the closing was that the previous owners were to provide a home warranty. I've used First American three times and have always received prompt, punctual service! The ease of requesting service online is phenomenal and the turnaround time for service is efficient. I have renewed my contract with First American and would highly recommend their services to anyone.

I submit my claims over the phone then First American does a good job of letting me know when to expect the contractors. And then, the contractors usually fix the issues.

Still don’t have a functional garage door opener and can’t use my garage because of it. It’s been three weeks now. Waiting on parts to come in to repair. You also should take in consideration of the consumer and their inconvenience instead of just the cheapest you can get it done for. Not very happy.

Plumbing. We have been very pleased with our First American Home Warranty. The customer service has been great both in terms of professional communication and prompt responses to our service requests. The service provider that performed the work was excellent as well!

Updated on 12/31/2019: This is a follow up to a review I gave on the 23rd. It is now the 31st and we are STILL without water/hot water. I am definitely going to report this as many places as I can until someone takes this seriously enough. We are beyond frustrated to have to go through Christmas and New Years with no running water. Every time we call there is some excuse about some paperwork being missing or "its the holidays" or "its the suppliers fault" or something else. We have been told on at least 4 different occasions that the water heater has been ordered only to call back and find out it hasn't yet. Terrible, terrible company. Just awful.

I placed a claim on Monday, December 23 to have someone look at my oven, it quit heating the day before. We are currently on Monday, December 23rd and I do not have a working oven and First American Home Warranty doesn't care, although my yearly membership was paid and my $75 service charge was paid last Monday. So finally I canceled the claim today and within 3 minutes of calling Sears they are coming tomorrow.

Complete waste of money. First service request was for leaking Kitchen Garbage disposal. Contractor came and inspected for 2 minutes. First American says warranty is not applicable because it was too rusted and it's owner's fault not maintaining well. Wasted $75. Second service request was for damaged Salt Chlorinator. Contractor came and submitted inspection report. First American took 30 days to approve. During this time, my pool was contaminated with algae. Chlorinator was fixed but wasted over $150 to remove algae.

When my outside faucet was spewing water, I took off the handle and tried to stop the spewing water myself like anyone would do! Because I did that, at first my claim to fix it was denied due to that handle not being attached after you sent the first company to look at it. I mailed a picture of the intact faucet with the handle and it was denied again.

We required a plumber and First American handled our need by getting a plumber as soon as possible. Even though we had to wait a day or two we eventually got the issue fixed. I wish they could partner with a local company but understand when they have to go out of town to get a repairman.

We have used our First American Home Warranty several times already in the first year and find them timely and responsive to handling our issues. The service companies that they have connected us with were friendly and professional.

Central vacuum and garbage disposal. Both services were done promptly and successfully. Contractors were professional and polite. I continue to be very happy with your company and service. They were knowledgeable and solved the problems quickly. They arrived as scheduled. I would highly recommend them.

On 12/17/2019 I called in to customer service to check the status of my pre-existing work order #**. The first customer service representative I spoke with at 6:13PM was a female with maybe a Hispanic accent. She was extremely rude and not helpful at at!!! She disconnected the call when I asked to speak with her supervisor. Once the call was disconnected I called back and spoke with another customer service representative who was just the opposite and very helpful. He provided me with a status update on my work order.

Customer reps were helpful & efficient & my claim was well handled. Service was prompt and courteous. I have a skirt toilet and although the plumbers in the First American network didn’t work on them, they were able to find one outside of their network who fixed the problem promptly.

I've had First American Home Warranty for four years and my experience has been good. I'm into automatic renewal with them and having this warranty makes me at ease in case something major goes south. A couple of months ago, I had a leaky pipe underneath the sink. I submitted the claim online and I got a call within a day and they scheduled the repair within two days, which wasn't bad since it wasn't an emergency. The experience was great. It was all taken care of. It hasn't leaked since then, so it's doing what it's supposed to do. The HVAC unit gets clogged up every once in a while and it spills over to the garage from condensation. The last guy fixed it a little better.

Hot water tank. Everything was good. Took longer than what I expected only because I am not use to using a warranty. The plumber was nice and answered all my questions. I even told them, I would use them for other stuff.

It is so easy to submit a claim. It is also very nice to get a technician assigned within minutes. We have had very professional and prompt service. It is really a relief to know a professional will be looking at your problem.

Something fell into my garbage disposal, or actually my kitten was playing with a small spoon and knocked it in. I placed an order for someone to come and fix the disposal but once I realized what had happened I was able to dislodge the spoon myself and canceled the call. I will say though that the plumber contacted me very quickly and we set up an appointment for the next day. I contacted the plumber and explained what happened and they totally understood.

Kenmore Series 70 Dryer Repair. The gentleman who came to repair my dryer came at the end of the allotted time. He was very courteous, quick and did a great job. He was very clean and didn’t leave a mess like other repair people I've had. He even vacuumed underneath the dryer for me. I'd recommend Kenmore service.

Being older, it’s frustrating to use automated answering. Could not understand one of the technicians. Called provider co. They hadn’t received request yet. Had to call back later while hot water was coming out overflow pipe. Alarming to me. Finally, all went smoothly. Got it repaired.

My heater has been slowly dying over the last 3 months. Well it died Sunday night. I woke up to 54 inside my home and 31 outside. I have called First American (FA) at least 19-13 times since Monday. They referred 2 repair companies neither of whom called or arrived.... and then I found out they never took the assignment to come to my home even though FA told me they did. So yesterday I got approval to call a local company. When the rep called they gave him a really hard time and said they weren’t paying more than $200. This was a really good guy and co., willing to come 4 hrs after I called them.

My friend who is using First American recommended it to me. I started using it and I've had three claims processed over a period of three to five years. Some of them have been smooth and some of them have been really rough, so it’s kind of all over the place. But that’s okay. I understand that things happen. One of the claims that I had a bad experience with was the water heater. It took me about a month and a half to two months for that to be replaced. And the other one was with the AC. It took about three months to get replaced. But when I had a claim for dishwasher, it was quick. It only took two weeks.

Didn’t take very much time. Seemed extremely rushed. Still a problem. Have called another HVAC company. It’s disheartening when a company you know nothing about comes and does also so job. Especially when you’re used to excellence. I don’t think I would hire them for anything else.

Requested service, on line, for a broken gear on garage door opener Sunday evening. Provider called mid morning Monday to say he would work me in that day but it would be later in the day. He called me back around 4:00 to say he was on his way. The garage door opener was repaired and working like new within a half hour of his arrival. Very happy with FAHW and Superior Garage Door.

I am currently going through an emergency water heater replacement. I had to shut off my water main due to my plumbing.. First Am considered this an emergency situation (it is winter in Indiana). That means the following steps.

The service was done on time and the problem fixed. Garbage disposal was stuck, and the service person showed me how to fix it myself if it get stuck again. So I was satisfied with that the problem got fixed and found out how I can fix it later, if the same problem come back again. And the service was great and to my satisfaction.

Our Garage door opener failed to function, called First American and response from contract company was same day. Garage repair company arrived next day within time specified and replaced circuit board and wall button unit. At this time garage door system is working as it should. Repair was fast and repair person knew his job well and was friendly.

First American did a fantastic job with replacing our broken dishwasher, however, the company assigned to install it did a very unsatisfactory job plus the installer should be replaced as he spent most of his time reciting the Old Testament and never finished installing the dishwasher.

We have had only one claim, but it was handled efficiently and in a timely manner. Customer service got a service tech to respond within a few hours and the repair was completed the following day. Service tech was very professional.

The guys from Bills Plumbing cleared a blockage in a bathroom drain, they were quick to arrive, worked to solve the problem, and cleared our drain. Excellent young men on the job. Friendly and willing to answer questions about the job. Keep up the good work FAHW. It is appreciated.

Called to open claim, a little difficult to get through the voice prompt to give an exact explanation but it finally worked. It did take almost a day and a half for the electrician to get here, but they said give them 48 hours... That seems like a long time when you don't have power to half of your house. The electrician found an outlet we didn't know that we had... behind a shelf in a closet... All good now.

My parents who bought the house said to get a warranty because of the different things that may happen to the house and so far, everything is working out with First American Home Warranty. It definitely already paid for itself. I filed a claim for a broken oven and I’m just waiting for it to get repaired. They said five to seven days, so we’re waiting on that to come about. Their claims process is really simple. All we do is call. The people seemed to be knowledgeable. The contractors that were sent out were great too. They were very professional. The one who came for the oven, even the one who came to change all the locks, were in and out and made sure if there was anything else that I needed.

Updated on 12/20/2019: First American Home Warranty has been very helpful in trying to solve our plumbing issue. They referred us to Vintage plumbing and the plumber that they sent was very helpful. He did what he could do to solve the issue but it couldn't be resolved from the bathroom and we couldn't find the outside clean out trap. We would need to go through the vent in the attic to solve the problem. Our home warranty doesn't cover that. But we continued with Vintage Plumbing to see about resolving the issue.

Omar was prompt, efficient, friendly and knowledgeable. And the text messaging component was very helpful because it allowed me to know within 30 mins when they were arriving and I was even able to track their route to my house which was very cool. Thanks, Chris.

I will give First American 5 stars but the repair company that was selected was less than timely. We were told the company would contact us within 24 hours but that turned into 72 hours. We called First American and then we finally got our hot water tank repaired.

I had lines that were needing replaced. It was very difficult getting someone to do the job. But, with the help of your representative Lisa ** the job was completed and we are satisfied. We were on the phone numerous times with her for assistance.

I’ve had a home warranty with First American on several homes now, and have been very happy with the service and repairs. In one home, we had a gas leak and they replaced plumbing underneath the home and repaired our heater and electric panel. In our current home we’ve had AC and plumbing issues and both were taken care of quickly and well. If you’re looking for something for nothing, this isn’t the plan for a person, but if you’re realistic about repairs vs replacement, unless replacement is necessary, it’s great.

Sears never showed up and didn't call until well into the time they were suppose to show. I stayed home all day waiting for them. Their excuse was they had a repair that ended up taking all day. Most service groups that recognize long delays should have cancelled well in advance. Not after they missed their time.

Very pleased with my warranty company. They send professional and knowledgeable technicians. I have been a customer for over 5 years or more. I have no complaints. I would highly recommendation First American Home Warranty company. Thank you for all you do.

Direct Connections Plumbing replaced the water heater. The company tends to spread itself thin, covering multiple areas and they only are in certain areas on 2 days a week. This is not acceptable for working clients. I asked your technician to find another company in our area that could work multiple days. He said that he could not, that I have to use the next available company. That is not acceptable, lacking flexibility. I am looking for another insurance company due to the lack of flexibility and constantly using companies that come to our area only one or two days a week.

The drain line for the washing machine was blocked, there by making it impossible to use my washing machine. After two misdiagnosed opinions of the problem, a third plumber diagnosed it correctly, and First American stood by the solution. Thank you First American!

The service was very easy to schedule and fast. Billy's Plumbing was very fast, friendly and clean. He came on a rainy day and put on shoe protectors so not to get my new floors dirty. He was very knowledgeable and quick.

The first service call ($75) resulted in nothing that was the fault of the referred company - Pure Pool (Ventura, CA) - as the indicator light was no longer active and the spa worked while the technician was here. One week later, the indicator came on again and the Spa was dead. I researched online and contacted a manufacturer's rep - so I knew exactly what needed to be done - and told Pure Pool after logging another call with First American Home Warranty.

I always submit my claims online. It is very convenient. I also like everything about the contractors that they've sent out.

I purchased First American Home Warranty for utilities and appliances. We started having issues with one of the HVAC units. The company sent someone from a company called Elite Heating and Air. The guy told us that I needed to have the coil replaced and that they would send me a quote. The quote came to be $1325 OUT OF POCKET. I called my local guy and he said he could do it for $1600. When I asked for a breakdown of the cost, FA sent me this: $250 Drain Line MOD, $200 Copper Line MOD, 150 Locking Caps CODE, $200 Inline Float Switch CODE, $350 Mastic and Insulation CODE, $175 Piping Insulation CODE. These prices are outrageous. Eg. Locking caps can be purchased for $20 and they just screw on.

This company makes no effort to replace appliances, but replace broken parts from China. My refrigerator has been repaired 3 times, and they still will not replace it, rather just keep fixing the parts. Same experience with my AC unit, every year, it breaks down, and every year they just replace the parts. Same for the pool pump. Pump broke down this summer and I ended up paying out of pocket for new pump because the company denied the claim for a new pump. I am in the process of just finding a new company, so if you can avoid them First American, do it!

I’ve been a customer for three years now. I switched to First American Home Warranty from another warranty provider, and the difference is as clear as night and day. The old company didn’t have an online claiming option and made me sign a lot of paperwork. First American, on the other hand, has an online process and that process is straightforward and easy to understand, even for an old guy like me!

The central air conditioner and the dishwasher have been repaired. They did a fine job otherwise I wouldn't have signed up again! Had I used my AC person that I normally use, the cost would have been $9,000! I'm really glad I used your service. As for the dishwasher, it took two separate appointments to fix the leak, but fix it they did. Thank you.

I've had First American coverage for 33 years. I've had it from the beginning of when I owned this place. They take care of my emergencies. It’s good to have someone that knows who to call when I need something taken care of or that needs fixing. The cost of the coverage seems to be okay. It’s cheaper than going directly to a contractor. I recently had a problem that I needed a plumber for and the plumber worked fine. I had a leak in my garbage disposal and he agreed with me and replaced the garbage disposal. I also needed a pest control out because I had an infestation that needed to be dealt with. Pest control is part of the list in my contract and the pest control guy set up some traps in the garage. I’m very satisfied with First American's problem coverage. I wish they would cover preventative maintenance as well so that it wouldn’t get to the point of being an emergency.

The problem was resolved promptly. The heat and air service I recieved was not good and American warranty company made it right. I was wrong to take my frustrations out on American home warranty.

Gentleman was very polite and fixed the issue. I do wish the service was performed sooner. I called to report but it took several days for someone to contact me. Next time I will call directly once I call to report.

First, the incorrect part ordered for our heating system, was repaired the day before Thanksgiving, today it is making the same sound, and no heat. This is absolutely ridiculous. My house is COLD and I have to put in another ticket for the exact same thing.

My son-in-law had his house covered by First American so he recommended them to me. I've had them for a year and a half now, and filing a claim has been an easy process. They have very good customer service. The people that they've sent out were very professional and they solved the problems quickly. I’m a very satisfied customer.

First American Home Warranty thank your quick response to our plumbing issue with our new home. The customer service department was a pleasure to work. They contacted us several times before and after the contractor. The contracted company called us and scheduled right away and when they arrived fixed our problem right correctly the first time.

I just wanted someone to come and check my heating to see if it was working properly. He looked inside the unit and said that it was working. Now I feel better what with the colder weather coming, especially early morning.

Have had to use my policy twice and both times I was pleased with the results. I feel confident that whatever my issue is that American Home Warranty will provide me with an acceptable resolution. The only issue I've ever experienced is that the contractors that are part of the process sometimes are a little slow in getting information back to me. Other than that I've been very satisfied with the services that American Home Warranty has provided to me.

I went online to submit a claim for the oven. The contractor was nice and very professional. They did a really good job.

My 1997 COVERED spa finally gave out. FAHW said they would of course cover it. Problem starts when they cannot find replacement parts for it. Fast forward a few months and they finally get in touch with me and tell me they will be replacing my spa. They offer me NOTHING like what I already have, but tell Me take it or leave it. I complain. I am told they WILL replace with a like or same unit per My contract with them. It’s been 8 months and I still have no spa. They claim they have found the parts to repair my spa without buying me a new one HOWEVER they are having trouble actually getting all the parts. How long is too long to wait for them to fix something per my contract? All other service visits with them have been acceptable except this one!

I’ve been a real estate broker for 30 years and First American has been my company of choice. They seem to be the best for my clients. They have covered any issue that was essential. And when the time came for me to sell my house, I thought it was a good idea to use them. Their claims process was very seamless. Their contractors came out, they handled the problem, and that was the end of it. I had the house covered a year before I sold it and they came out and fixed it once before, and this was another fix for it. Home warranty is essential for peace of mind as opposed to new purchase.

Water leak was found and repaired but damage caused was corrected by On The Horizon sent by First American to assess and repair. The repairs were done quickly and damaged areas were replaced and repainted expertly. Thanks to First American and On The Horizon for a job well done.

Were very quick to diagnose problem, and provide service and knowledge. Thank you for your service! Did an amazing job and was able to show me what exactly was wrong with the unit, which was both the blower motor, and conductor.

I had 3 separate transaction with FA. All were great. It was smooth and easy to navigate and best of all closed on time. They accommodated my out of town travel and were helpful over the phone as well. Great overall experience.

Bad experience with this company. My advise is not to believe them when they trying to sell and just not to use them. You're paying all year long and when you have a problem it take 2 months (you still paying the monthly fee+$75 service fee) and then they told you it is not cover. Wasting of money and a lot of time.

First American has been pretty responsive to my request. They repaired the issues that I had so it's been okay. The only issue I may have is when they clean my pool filters. They had a problem getting someone out. But other than that it has been okay. I recommend them to my friends.

Run Run Run.... do not sign up for this home warranty company service. They will not keep their end of the contract. Called on an emergency hot water heater repair and 4 days later got a call from a sub par plumber. No cards, no lettering on the truck, this guy could barely walk. He even made a comment that he kept his weight on so he didn’t have to crawl under houses.

I'm embarrassed to say how many years we paid for this home warranty despite frequent episodes of poor service from the technicians they contract with. The only reason we held on to it is because we have a very AC unit that was covered by the warranty. However, we've decided to take our chances with the AC because it's not worth the headache or the money to stay with First American. We had a water heater that started leaking on a Friday afternoon and had to be turned off because it was causing water damage in our garage. First American said a technician would contact us within a few hours. No one ever did because the technicians they contacted weren't open on the weekend.

After spending over $600 on multiple service calls, not one single thing has been fixed. While trying to be patient to allow time for part delivery, follow up etc they close the case in 30 days without any resolution. Despite escalation to the highest level they allow, still nothing has been done. The technicians will advise you need a part or something needs to be replaced and they will "check contract to see if services/part are covered" and despite having the premium upgrade, nothing has yet to be fixed. A toilet bowl needs replacing, refrigerator freezing all food items, bath tub needs parts replaced, not a single thing is addressed. Just talked around etc. DO NOT fall for these scam companies.

I am currently on the phone with First American Home Warranty trying to change who was assigned to fix my hot water heater. The company that was assigned I looked up online and saw that they had TERRIBLE reviews...everyone was saying that the guy made them uncomfortable, did not fix the problem, and they would give them zero stars if possible. I do not want to use someone that literally has 1 out of 5 stars in reviews, but I am told that they will not change it.

I had an issue about a month ago where my icemaker on my freezer in my kitchen wasn’t working. I called First American up and they sent over Absolute Comfort. A gentleman came, looked at my freezer, said we needed to order a part, and left. I paid him the $75 deductible that I have with them and I sent them a check so they could go ahead and get everything started. But lo and behold, the company wasn’t returning my calls when they were coming back. Weeks were passing and I finally got to an office manager at the company. They turned around and said that the part was not covered. I told them that I just spoke to my insurance company and they said it was covered. They were terrible and horrible.

I purchased a house in Sacramento a few years ago, and it wasn’t exactly in great shape. We spent a lot of money refurbishing the pipes, the wiring, and the heating. But we knew we couldn’t afford that amount again, so I signed up with First American. Since then, they’ve helped me and my family save a lot on repairs.

I have been with them for 12 years. The last two years have been the worst. Basically they didn’t cover anything. Anything they came out to fix never really got fixed and they charge me the $75 whether they fixed it or not. Spent the whole year fighting with them. They used to be very good. I have four months left on it I’m not even going to use. It’s cheaper just to ensure yourself. People they send out are the worst. I had a stuff sewer pipe. The plumber showed up with no snake even know what we do we were supposed to and do the sewer they still charge me the $75.

When my freezer stopped working while I was out of town, I lost all my frozen food. I called First American and they sent out a repairman the following week. The freezer stopped working again within a few hours. I had 3 subsequent service calls over the next 2 weeks and it was then determined that the freezer could not be repaired. First American then notified me that they would send me a cash settlement, rather than replace the freezer. First American were very reasonable on their settlement and I was pleased as a result and was able to purchase another freezer. The only problem was with the actual repair company in having to make 4 service calls only to determine the freezer was not repairable.

Fixed my shower faucet. I experience a leak in my upstairs bathroom that was a concern so I called my home warranty, and they was right on it. However the company that they recommended was okay. They give me the runaround about getting it fix but my home warranty manage to get them out here.

First American Home Warranty honors their product and has excellent customer service. I recently reported my washer stopped working. After they were not able to repair it, they ordered a new one. I would most definitely recommend them to my family and friends.

When I called because of problems with how my garage door opened and didn't at times and a separate time for electrical issues, the staff were professional, helpful and friendly. The two companies they referred to address the issues, Sears Garage Solutions and Blue Dot Electric, both of Las Cruces NM were excellent in solving the problems and providing me information to address any further issues.

I prefer to do claims over the phone as I don't like recorders sometimes. I've had three and the technicians that came out have all been good. It just took a little while for the one to respond back to me but that was fine. When I had to have them redo both things, they would come back and redo it. With the plumbing, it took the next three days but at least we caught the water leak. We had two toilets and then we knew how to turn the ice maker off until they came back the second time. The plumber replaced the flapper on the toilet. An hour after it started leaking. He was gonna come and do another flapper and my husband told him to replace all of it and we haven't had any problem since. First American uses the best repair guys and it's been good so far.

Our oven quit working after a power outage damaged the control module. We were cooking within a week. Great Service! We’ve had other appliances fail and First American always had a reliable service company at our house in a day or two to correct the issues. Highly recommend them!

They repaired my washer, dryer and replaced my overhead microwave. It was a very easy procedure. The Technician was very knowledgeable. Did a very professional job. It did a little while before the parts came in. And will had to reorder a part. We are completely satisfied with the job order being done correctly.

So far of the five things I have called for- three things were covered because technically someone could make it work (albeit in one case that someone was a plumber who doesn’t live here and not one of the people who does live here and cannot make it work), one thing was called preexisting which ya know the 30 yr old home is preexisting so that seems flimsy, and one thing is simply not covered despite being a major electrical flaw. What do they cover? Honestly I doubt I will learn because I see little point in calling them. Oh and when I reported my frustrations over my $75 charges only to have someone say, "Sorry can’t help you," the representative kept trying to argue the company’s side of things.

When I tested my basement sump pump by filling the sump with water, it took over 15 minutes to "pump" water out of the sump. By every plumber's standard this is a fault and either the sump or the valve needs to be replaced or inspected. First American charges a service fee of $75 regardless of whether the technician fixes the issue or not. The technician did not inspect the sump, but agreed that over 15 minutes to clear the sump pit of clear water indicated a non-working sump pump.

Our refrigerator went out 14 days ago, and still cannot get repaired or replaced. We have been having trouble with First American Home Warranty trying to resolve the solution to our problem. Every time we call them we get the same runaround and they tell us that they’re trying to resolve the problem and still the problem has not been resolved. FOURTEEN DAYS WITHOUT A REFRIGERATOR!!!! Now how humane is that. We now have mold growing in our refrigerator, so now we’re going to have to pay to get it removed, and hopefully it gets removed completely. We have a 7 MONTH BABY BOY, we have to constantly throw his food away because we don’t have any means of keeping it fresh for him.

Sometimes, issues arise unexpectedly, so I have to place an order and the website really works for me. It’s easy to access their website and it’s very manageable. I can place orders online without contacting First American. That is very convenient for me because I don’t have to wait for a long time on the phone. And the response time is very quick. The system automatically displays the message of the claim and assigns a contractor based on my needs. Then, the contractor calls me in less than 24 hours.

I have had this company since I initially purchased my house since 2015. I have used the warranty services numerous times. Each time I was less than satisfied. This isn't due to the repair companies but more so of the warranty company, The warranty company constantly goes past their set timelines for repairs based solely on their lack of communication with the vendor it directs for repairs. I haven't had a repair completed any less than 14 days. That's been every repair (5) total now.

On November 12, 2019 I called First American to renew my policy, one I had had for a year. This was a renewal of the policy, not a new policy, and I was told it could be used without a waiting period. I was also told I had 30 days to cancel it. On November 14th I called to have a service technician sent to the home to inspect an issue with the heating system. My policy had coverage for heating issues and ductwork. An appointment was scheduled with my tenants for November 20th, 2019. At this time, I was charged $75 for a service call, which I paid.

I value professionalism more than anything else, and the people at First American Home Warranty have been exceptional – from the lady who takes my calls to the repair crew they send out on service calls. I have nothing but good words for the fine men and women who work at FAHW.