First American Home Warranty Reviews

With approval we were able to get Sunset Air out and furnace working on same day. They also saw root of problem, stayed on standby to us in case of circuit board failure, until a new board arrived and installed a week later. Good work and a relief. FA approved use of Sunset Air, and we pay upfront, but FA reimburses within 4-6 weeks.

When I bought the house, the previous homeowner had First American and it was part of our deal. I have kept them since. I've submitted several claims over the last 10 years. It depends on the service. But for the most part, it is pretty easy. In my business, I rate A through D with A as the best and D is the worst from my service providers. Usually, First American has kind of level C providers. They’re not the best. It's a cost thing versus service thing, but they get the job done.

A dishwasher broke in September, submitted a claim and received an October appointment. A day prior, a text message that the appointment is rescheduled. Sears Contractor finally shows a week later, spends 15 minutes and orders parts. ReSchedules for November. Shows up in November without parts, reschedules. Parts arrive at the house and we wait for the scheduled appointment which is canceled by text. December appointment, different Sears technician shows up, spends 10 minutes with the unit and reschedules to Dec 18th (claims this is a 2 person job). Dec 17th a text that the appointment is rescheduled again for January. A call to customer service reveals they don't have a limit on time or attempts: contractors can take unlimited attempts until they are unable to repair.

We've had four claims already in the three months we've had First American. Every time I've called, they're not very accommodating and not very helpful. I've had some issues with the actual connection and understanding the representative. I was in banking for 37 years and I had clients. I know what good customer service is and I'm not really seeing it with these guys. Then, I learned now to do a claim online and it's much easier and less hassle and stress. The first one I did online, it was like bada bing bada boom, here's who we got.

Over Thanksgiving week we became aware that our hot water heater was steaming and having issues. They got someone to come out a couple of days later because of Thanksgiving, but we were still grateful that it was as fast as it was. Did a great job, efficient and explained everything. Worked out great. Have been customers of First American for many years.

I contacted FAHW on 12/7 to report an issue with my HVAC system. An HVAC technician assessed the issue and stated an electrician needed to change the breaker. An electrician came on 12/10 and didn’t do anything. I complained. The same electrician returned on 12/11 and changed a breaker that didn’t need to be repaired. The issue still exists. I have been without heat for a total of 11 days and FAHW says they coded the work order wrong in their system and that the electrician isn’t at fault. However, they have offered no relief. My city is experiencing extremely cold weather. I leave the country 12/17 and still don’t have heat. I’m at risk of pipes freezing and becoming sick due to the cold temperatures. I have expressed my frustration and have not received any results. Please don’t do business with this company.

We've only had to submit a claim with First American once. We got an email from the contractors, stating that they were part of the warranty to change the locks. We had one little problem with one of the employees of the company. But it all worked out fine in the end. The owner made it right.

We opened a claim on October 25th for our heater, we made them aware of freezing temperatures in the area and that we have an infant in the home. A contractor was assigned, the contractor originally assigned was outside of our service area and we were unaware they rejected the work order. A week later we followed up and they reassigned a new contractor. The new contractor came out and diagnosed the issue as electrical and sent it back to First American Home Warranty as they were not able to repair.

We had a problem with the dishwasher not turning on at times. The technician disassembled the dishwasher and repaired the switch and now the dishwasher works perfectly. We have had other repairs in the past and have been pleased with them also.

I have been pleased with FAHW for several years. The only reason I did not rate "5 Stars" is that FAHW automatically assigns "Sears" who does not provide good service in my area. Each time I spend considerable time getting FAHW Representatives to assign a different/much better service provider. I have used Home Warranty Companies who had the software capability to block service providers that Home Owners do not want. Plus they can automatically assign a Service Provider that the Home Owner prefers assuming it is approved by the Home Warranty Company.

It took a month and hours of time on hold for me to get a motor replaced in my heater. The contractor and your company had terrible communication and I had to call several times. Sometimes your employees have me incorrect information. Every time I called there was no option for this open order but I wasn't opening a new order. I am not sure how the documentation was because I found myself repeatedly having to explain the situation. And then ultimately your company paid less for the repair than I did. In the future I would not recommend your company. I would have been better off working those hours and paying for the repair outright. Everyone I spoke to was very nice, but it just seems like you don't have a good system in place.

I called to get my garage opener repaired, the call was handled quickly with professional service. A technician was dispatched in a timely manner and was very friendly, went to work right away and finished within the hour. We are happy that we signed up with First American Home Warranty.

Exceptional Service! First American has always come thru and is a great company that makes me feel safer as a single lady. It's affordable and I tell people to join all the time. From ordering to customer service and companies coming out - ease of making a claim and having it completed. Thanks, for the Peace of Mind!!

I have been happy with my experience with First American Home Warranty. All my items that are covered by my policy have been fixed by a competent service/technician and have been fixed in a timely manner. I only wish that more items in my house were covered by my Home Warranty.

On Thursday our hot water tank was spewing water everywhere, so I shut off the water and filed a claim online. On Friday a local contractor came to inspect the tank, which apparently was 28 years old and well past its life expectancy. On Saturday they installed a new tank and now we have hot stare like never before. Service was quick, and we were informed of progress along the way.

My residence is a unit in a 4 plex condominium. It is now 50 years old and not surprisingly Maintenance is a must. AHW is a great fixer for problems that inevitably turn up. I use the service at least once a year and the service is always timely, accurate, and tidy on completion.

Our sewer backed up twice in less than a month. Both times it has taken the assigned plumbing company over a week to respond. This is unacceptable, especially when you have standing sewer water in the shower. We are unable to use the toilets or take a shower because of this.

Our garage door spring broke, so we called First American. Although it was not covered, the 1st Garage Door service man was absolutely excellent. He repaired the door and did maintenance too. Cannot express our satisfaction with him. Please keep 1st Garage on your list of companies to use. We were very satisfied!

Very professional. Great service. I would use them again. Ease of use with First American was top notch and they answered my questions quickly. I would recommend First American over other companies like Home Shield. Thanks for the help with the home I recently purchased.

Great home warranty service, very polite customer service, and kept me informed with repair. With each repair, the company respond right away, and gets repair done within week of repair claim. This company is very professional, and professional service. First American Home Service get the repair job done!

Had what we thought was a broken faucet. Plumber arrived next day and fixed a loose connection. Although I felt silly not finding it myself, the plumber was gracious. Overall a good experience as most have been with FAHW over the years.

Updated on 03/17/2021: We had our built-in fridge touch panel constant beeping five months ago. Till today, already had three different repair companies coming in more than a total of six or seven times. They always hire repair companies with a below three-star rating, and most of the time the technicians from those companies were clueless, and sometimes could not even speak English.

Jimmie was here within a week, checked everything out and told me he would have to order a part. He wanted to get it fixed for me before Thanksgiving. Got a call that it might be late as first replacement never arrived so had to order from another Company. The day he promised, Jimmie arrived with the needed replacement. It was installed quickly and some instructions for keeping the interior fresh and clean as well as the washer and dryer were discussed. He was the nicest most pleasant person to deal with. Very impressed with the company and the man they sent to assist me.

I discovered a plumbing leak in my garage on a Thursday. I notified First American on Friday to see if it would be covered. I received an email the same day that a technician would be here on Monday. The technician arrived timely and diagnosed, and repaired, the wax ring under the toilet and was done within 45 minutes. Very happy with my First American Home Warranty.

The only complaint is waiting in queue indefinitely to file a claim - and the long wait was in swing long before Covid! Having to listen to instructions about filing online assumes everyone has access to a PC and is amenable to secure - yet another password!

Our pool has needed service since Thanksgiving. Supplier did not show for Appt, did not answer calls, has not kept us informed of status. Home warranty has not answered online messages and requests for assistance. Multiple sessions of waiting on hold for 45 minutes to 1.5 hours to speak to a rep. Pool still not repaired. I was told today (after being on hold for 45 minutes) that I would be contacted with an update today... Still no call. Funny, that I can’t get a response or status from the company but I can get a survey. Priceless.

Soran of American Quality Plumbers is professional and friendly. I highly recommend him. He has come twice and has done a great job. He is a hard working individual and I wound not hesitate to call on him again. His wife Ann manages the office. She is also communicative and helpful.

My dryer quit working so I called in. Had an appointment for the next week. Gentlemen came out, fix the drive in 20 minutes. Great response time and great customer service. I will refer to anyone that needs home security.

Repair Refrigerator was the issue. The service was completed and everything worked fine. The service person was knowledgeable and provided good service. He explains what He had to do and what he had to order.

First time having a home warranty... will likely maintain for life. Or real-estate agent made sure we had one with this home purchase. It is easy to order service and we already had a pool motor issue resolved using First American. We also had a cooktop that had a burner that wouldn't ignite, also resolved using the home warranty. It makes things very convenient to maintain.

First American comes through but only after countless phone calls and waiting on phone for hours. It is very frustrating, but once you get the right person, they usually take care of things. The first set of representatives that you talk to don't help at all. You have to get to a supervisor to get anything done. Once you get there, you are good.

I had a great experience. The reps at First American were knowledgeable and courteous. The contractor was great as well. He was personable, and fixed the situation a matter of minutes. He explained everything and made me feel comfortable on what he did. Way to go!!!

Absolutely do not use this company, if you are a realtor do not give it to anyone as a gift, and if you are a homeowner do not even think about going to this company. The entire way that they position their services comes across like they are the cheapest, most bottom of the barrel company you can find. They force you to make phone calls to speak with anyone and you can't even reach anyone because the hold times are so long, and then of course there's multiple transfers and people don't know what they're doing. Front line call handlers try to help you get service request taken care of, but frequently they forget about them, or they send you a vendor who is literally a retiree doing something part time and absolutely not be able to help you.

First American is pretty decent. I did my claim online one time and it was a cinch. My most recent was for the hot tub and the tech who serviced it was a wonderful guy.

I have a First American warranty and I put in a claim on a water heater and they denied the wear on the water heater as a preexisting condition. The plumbing contractor from “Fix it all Plumbing” came out for a few minutes, took pictures and left. It never said in the contract that the water heater couldn’t have any wear or tear. I was then told by a claims resolution specialist that if I could furnish the original home inspection report that established that the water heater was working that the denial could be overturned. So I did furnish and upload the report to First American and they deemed the water heater once again had a preexisting condition. It is obvious that First American does not want to stand behind their contracts.

Do NOT get a warranty with FAHW unless you want to go over a month without heat in wintertime with zero estimate of when your heat will be fixed. It took 3 contractors to diagnose the problem with our broken heater. The 3rd contractor sent the report to FAHW and told them we needed a new heat exchanger. That order then sat with FAHW for 5 days before being assigned to anybody in purchasing (despite my calling daily for updates and to "escalate" the ticket). Then once it was assigned to someone in purchasing, I called each day for updates and didn’t find out until another 5 days later that they had finally tried to purchase the part, and discovered that it was on backorder.

We put in a claim for our kitchen range as one of the burners wasn't working. It took us a few days to get someone out but other than that, it was fine. The tech fixed it and replaced the knob.

We checked out different warranty companies. A friend of ours recommended First American and we went with them. When I submitted a claim, I called their 800 number and it was pretty easy. Their techs then called and made an appointment. The contractor for our water heater explained to us what our cost would be and there were no surprises. They came out, took care of our problem then we paid our share for some extra tubing. They told us what the problem was, cleaned up, and left. I recommend First American. It's a good warranty company.

First American Home Warranty is good. Doing a claim was easy. I usually end up calling in. I call and tell them my debit card or I can do it with the service person that comes out. It’s easy. The service technicians have all been good. First American does very good customer service. They work with finding a good provider. They seem to be very qualified, timely, send me reminders of when they're coming, the date, and overall, they give quality service. I've referred the company to other people.

I love First American and I would recommend it highly. It's been wonderful except for one incident. The techs that I have had except for that one time are exceptional. I think they thought I was trying to get something for nothing, but it wasn't. I have had a repairman out here looking at it. They didn't call First American and the man left some parts off of the thing. When I did contact First American, their people came out but they didn't do what they were supposed to do.

I have used First American in the past and things worked fine. The plumber was good but he didn't have a part that he should have had. It was a gasket. He knew it had to be on there. He thought he could get by without it but it did not hold the temperature. He had to make two trips out to fix it. But I liked him fine. I'd have him come out again.

I had 2 claims denied for the lack of experience and professionalism of their contractor. Plumber came by and did not fix toilets but I had to pay the $75 fee for an incomplete job. I complained to First American and to the contractor company with no resolution of the issue. After a few weeks my water heater stopped working and I requested the service. They sent the same plumber and this person reported that the damage in my water heater was purposely made. This was he getting back to me for complaining about him to his boss. I should have not let that individual into my house; I felt unsafe the first time he came around, the second time I let him in to check the water heater because I wanted a fast solution for the issue.

I owned a house in Arkansas and I had the warranty on the house when I first bought it. I continued the warranty and I had it seven years. When I sold the house, I offered them a warranty on the house and they had it for a year. Then I moved to Colorado and my fiancé and I lived together. I told him he needed to get it because it really saved me a lot when I was there in Arkansas. It's helped us several times here too.

I love First American forever. Whenever I've needed help, the people on the phone and the people that have come out are 10 plus. My hot tub heats, my electrical plug-ins work and my dishwasher drains and runs. I’m very impressed.

The company assigned to respond to this request was not only unresponsive but they also never showed up for the first appointment (3-hour window). There isn't a local contact number and when I called and emailed the dispatched company (2.5 hours into waiting for someone to come fix the heater), they emailed back that the technician had left after no one was home. I never saw anyone come near the house, call out or call me (I asked for a call because the door bell doesn't work and I sat in the upstairs bedroom looking out the front of my house). I emailed to get a rescheduled appointment, got no response for 3 business days, and then got another appointment for today (>2 weeks after scheduling the initial appointment to fix the heater).

I had an issue with my toilet and they got it situated. I did have one problem though. My toilet was stopped up and it was kind of real bad smell. When they called the repair guy to come, it took him like four days to get there.

The people that I had talked to did not have good experiences with the company that they had signed up with and they were contemplating finding another company. I saw First American advertised on TV and selected it. I'm quite pleased with them. I've used them twice and each time, they were great. Sometimes, you're afraid of who's coming in your house. But there was no fear. They did what they were supposed to do, talked to me about what needed to be done and followed through with what they said.

It's been easy to work with First American. It's been a lifesaver to me. My first claim was for my stove. The guy was great and I had a good experience. Also, my garbage disposal went out. It was leaking. When the man came, he already had a new one with him. He said, "I know that when you said that they're leaking, I'll just replace them." He was very nice.

The people I bought the house from had First American so when I purchased the house, I just picked up the policy. They're excellent. They’re timely and professional. The last guy I had had a little bit of difficulties with my refrigerator but other than that, most of the guys that they send out are very nice. Once they came out and fixed something, I haven't had to have it fixed again.

First American's coverage is different from the other home warranties. I've had a very good relationship with them. I'm going to check when I need to renew it and be sure to renew it for the upcoming year. Also, I'm a Realtor and I refer First American to clients.

First American has fixed whatever went wrong. They're the first company I found that actually fixes things as described in the contract. It's been about nearly a year now and it’s been excellent. My last appointment was for a refrigerator that had gone bad. The technician came but he was not certified to fix it, so they referred to another technician who was certified to fix it. They approved the part that was needed and the job was done in about a week. It was pretty fast for the part.

This company is a hack and hoax. My bathroom flooded in my powder room which caused damages to other parts of my home. First American took over 2 hrs to dispatch a technician to resolve issue nor did they recommend to call a local plumber to escalate the issue since they fail to earn their money. Buyer beware. This company is horrible to do business with. I plan to cancel very soon.

I had First American for a while at a house I owned in California. Then, I had somebody else for a while and I went back to First American. Submitting claims is fairly easy. It's easier going through the website than trying to call them. It's kind of difficult to get ahold of somebody. They tell you that there's a bunch of people waiting and to call back or something like that. The last couple of times I filed claims, I went through the website. The techs that have been out here have been great. Everybody they sent knew what they were doing. They don't try to oversell you or do more than they need to fix what's going on. It's been quite successful with First American overall. They're timely and efficient.

My hot water heater went out. I filed a claim online. They assigned a service provider. The service provider hadn't called me so I called FAHW, 20 minutes on hold with the worst voip connection ever. It was horrible. They couldn't hear me, I couldn't hear them. I hung up. Only to find they canceled my request. I filed again. Again another horrible call degradation issue. I had to yell at my phone for them to hear me, yell. Again, same contractor was assigned. A day passed. No call to set an appointment. I called and texted provider. Nothing. I messaged FAHW. Nothing. I finally contacted provider. He said he couldn't fix it because it is a gas water heater and they are not licensed for gas work. He said he could replace it for $1400.00 out of pocket because FAHW "wouldn't cover it". I thought that odd. Can't repair or work on a gas unit, but you can replace it if I pay $1400.00 out of pocket. He did give me a diagnosis over the phone.

This company has been the worst company/customer experience I have ever received in my entire life. We recently purchased our home and within a month the dishwasher stopped working. We requested to have someone examine our machine and they no showed the appointment. We then requested to have them come the next day and the technician never ran any diagnostic reports on the machine and left. We were then still charged an invoice for a service that was never provided and refused reimburse us. We asked if they would be willing to send a technician out again to check our machine but they refused to send anyone. We ended up being on the phone for 12 hours in total trying to resolve the issue and they proceeded to tell us that they would not send anyone and we still had to pay. The experience we had with the company was so bad that I have no idea how they are still in business. I would never recommend them to anyone I know.

When we submitted our first claim, I looked the company up on the internet that First American assigned it to. Their consumer reviews were terrible and so I called the Home Warranty back, and the first customer service person I got said there was nothing they could do. That didn't make a lot of sense. I wasn't happy with the response. Another week or so later, I called back again. I got a young man on the phone who was extremely helpful and said that he could get me another provider, which was very good. If I get two different customer service people on the line and they tell me two opposite things, they need some better training. Then I had a second claim that went just fine.

I’m sitting here currently FREEZING with my four kids. No heat. Submitted a service request, received an unresponsive company; won’t return voicemails, doesn’t answer the phone after calling for several days. Sent several messages to this warranty company, no response. Meanwhile my kids and I are still freezing. It’s almost been a week.

We were without working toilets and showers for almost a month because of tree roots in the pipes. Our coverage covers both a video scope and clearing of roots, but the First American Home Warranty vendor refused to do it and First American Home Warranty refused to follow through when I made them aware of the problem. Instead, the vendor broke their snake off in the pipe and told me I would have to pay nearly $3000.00 to have them remove the broken snake and ascertain the damage. In the end I spent $600.00 for a local plumber to come out with a video scope and high pressure hose to clear the roots from the system.

If I could rate (-) minus stars I would. I have been without a dryer for 6 weeks now. I call and check on parts 2 to 3 times per week and every time I call I get a different story, a different time frame and get told that the previous person was "mistaken", I have been given tracking numbers and updates for parts being shipped to find out they have not even shipped, I get told that I misunderstood what they were saying, not sure how I misunderstand "I have a tracking number and it shows delivery for tomorrow". They have even called me with a new update for delivery and then when that doesn't happen they again tell me I'm wrong and it was just an estimate.

First American is a terrible company to deal with. We are still waiting after almost two months to have our dishwasher replaced after it caught fire and was damaged beyond repair. First American took 3 weeks to just evaluate the problem, and then 2 more weeks to finally agree to replace the unit, and then 2 more weeks to put the unit on order, and now we are still waiting for a date upon which the unit will be installed. Their communication with us has been slow and often incorrect. The case manager has refused to talk with us directly. We still don't know if this problem will be resolved.

First American Home Warranty is great. I've been a customer for 10 years. Submitting a claim is extremely easy, and their reps are very professional. We haven’t had any technicians that come out that weren’t professional. We've been extremely satisfied with their work. I'll continue to be a customer with First American.

Everything's been great with FAHW. Every time I've had them come out, they've been very professional and really responsive to my questions. I did have to have a recall on the electrical outlet. It was on the junction box in the kitchen. The wire seemed to be fine when the electrician was first there, but when I went to install a fixture and extend one of the wires, the insulation snapped in my hand. But they came right back out and replaced it with no fee. It's working fine now.

Submitting a claim was easy pre-COVID because we could just pick up the phone and call. But since then, First American said that they've scaled back and everything has to be done online. So trying to get somebody on the phone is not nearly as good as it was. It took us two months to get a cooktop replaced. So it's not been nearly as easy, and therefore a little frustrating. You go around and around in circles with the computer prompts or the telephone prompts.

First American had better deals. We have a close friend that's also with them. Every interaction that we've had with any of the representatives has always been very pleasant. The technicians explain what they're doing and what follow up appointments may need to happen. They're also giving us extra tips and tricks to keep things flowing, as we have some plumbing issues. Everything's been good. We really enjoy being with the company. They're very friendly, easy to use and get claims in.

The Tech, Alvin, analyzed the problem and made a safety decision to condemn the unit due to the heat exchanger. Now I'm waiting to hear back from First American. I appreciated the timeliness and the professional manner that the tech displayed.

Our dishwasher was leaking. The guy who came out was great. He got it fixed very quickly, especially once he got the part ordered. We're satisfied with First American.

Major problem with purchasing not ordering the part. Timeline for ordering is 48 hours. After repeated calls - customer service had to escalate via supervisor to purchasing. I wasted 1 week! Julio promised a call back on Friday - no call. Terrible service.

Reported problem and within several hours received a response and plumber choice “Draingo”. Whom in return communicated with me referencing a convenient time and service which was performed. Great customer service, expedient response and guaranteed service. And affordable warranty company.

A/c leaking into the house. Contacted 1st American and the agent was very helpful and friendly as they always are. The agent got an appointment set up. For the next day, when the company didn’t show. I called 1st American and they got everything resolved. A/c got fixed and all good.

The pool pump and the pool filter were leaking. The service agent came in and promptly identified the issue. He unfortunately had to return a second time, as he couldn't see the filter leak the first time. But it was all resolved quickly and efficiently. I am very pleased with this initial experience.

I had a warranty company and they refused to fix the electronics in my refrigerator when it went out, so I dropped them very quickly. I really didn't know a great deal about the other companies at the time. First American Home Warranty is almost the best of the ones I've compared it to. However, a lot of the claims representatives are offshore, somewhere in Central America and their English is not always really clear.

First American is by far the best insurance and reassurance you can have. It is plain and simple and I like simple. You merely pay a nominal fee each month but what you get in return is the satisfaction of either getting product repaired or replaced if they can't repair it and you are only out at the most $75. Well worth it. I have recommended you to several people but they feel.it is too much. I don't. You're awesome.

Our experience submitting a claim with First American has been very poor. We can't get through to anybody, especially if it's on a weekend. The reps also don't understand me. It's pretty sad. We had a refrigerator go out on the 3rd of October, and it took them until the 26th of October to finally get the issue resolved. That's a long time to be without a refrigerator. The company that came out did their job well. But the first person they told us to go to, it was gonna be two weeks before they would even come out and assess the problem. So we called First American back and said, “No. This is our refrigerator. It's not like a washing machine or something that I can do without.”

We also got a new washing machine recently and the process worked pretty quickly.

On July 31, 2020 I submitted a repair request. After 4 months and 2 different repair companies. As of November 4, 2020 my refrigerator still doesn't work. I don't have a refrigerator and I have contacted the claims processor several times and no return call and still no refrigerator.

Initially, I opened a claim on October 13, 2020, for issues in my bathroom. Since then, I am having issues in resolving this claim. When the Insurance company assigned a plumbing company, I conducting researches about the plumbing company and I found many negative reviews related to homeowners' insurance customers. I then requested to assign a different company and received a response from the Insurance that they don’t go with reviews and I should give them a chance. Someone from the plumbing company came a few days later. The contractor didn’t do anything besides removing a toilet.

Our last claim was our microwave. Apparently, to the first company First American sent it to, it wasn't a priority. They were supposed to contact us within 24 or 36 hours and nobody did. When we contacted them, they told us that microwaves aren't a priority, they have bigger things to worry about right now. So we contacted First American and they sent us to another appliance place. The guy came out and said it needed to be replaced.

Our Realtor recommended First American. I've submitted claims online as well as with the robot lady and both are easy and fast. They say the contractors will be out within the day. Sometimes, it's hit or miss, but they have good contractors.

Broken Dishwasher order placed 7/11/20. Active Appliances Inc made site visit 7/20/20, identified faulty piece, said they had to contact FAHW in order to proceed with order and repair, that it would take 3-5 business days. Nothing from either Active Appliances or FAHW since then. Have contacted both parties several times, nothing. We've since had the machine fixed on our own. We want to be reimbursed for the service call of $75 since it is clear that AI never had any intention of doing the repair. Also, please remove AI from your approved vendor list. They are a joke.

I have multiple properties. I use First American and Fidelity, and they're both good. On the other hand, American Home Shield is terrible. I never use them. What I like about First American is their sales rep Roberta. She services all my needs. If I run into any problem, one phone call to her and she gets the ball rolling, and things get done. I made a claim a few days ago for a washing machine that wasn’t starting, and they came and looked at it two days ago. They didn't have the parts, so they're coming today with the parts. All in all, I have good experiences with First American and I'm happy with them.

I went with First American ‘cause I heard a lot of great things about it from my Realtor and from my mom. I felt like it was the best. Plus, we bought the house as is and I wanted to get the best home warranty to be on the safe side. I'm glad we did. I had a plumber come over because there was a leak underneath the sink and they fixed it. However, I didn't realize they had to have a work order for each incident. When I found out that there was something else wrong with the tub, I told them and they said they couldn't do anything without a work order. If I knew that before, I would’ve made a list of everything and then call. Another thing too is we always have to call or I’ll put it online, and online is not very friendly. It was online when I was trying to put in another work order and I had to start all over. Other than that, with the service and people coming out to fix the problem, it’s good.

First American was the home warranty that the real estate agent had on the house and it was passed on to me for a time. After that time period passed, it went from a contract warranty from a contractor to a homeowner. The contractors who come out are good and the process on requesting for service is great. I call First American and tell them what my problem is. They contact the right contractor, then they give me a message, tell me the contractor that they've chosen, and then he will contact me within two business days. Usually, the contractor contacts me in 30 minutes. I describe to him what my problem is, he tells me what time he's gonna be here, and he's there.

I have 3 home warranty policies with First American. The service is unpredictable across these three properties. In Arizona, I have no issues. Service is timely and the providers are reliable. But, it's a very small town with only a few providers and everyone knows everyone, so it's kind of hard to screw up. My primary homes are in Orange County (SoCal) with tons of providers and options, yet I rarely get a service provider assigned within a day or two, and then it takes several days to get an "assessment" appointment, followed by even more time to get the actual service completed.

We have been dealing with a faulty range for quite some time. The current contractor assigned seems quite diligent and honest but there seems to be a disconnect in communication between us and First American. My recent conversation with your service representative (Nahual, who was very polite and attentive) stated that you only received the report which detailed a needed replacement for our range 3 days ago. We have been doing without a functioning kitchen stove for over 3 weeks now.

My most recent claim was difficult because it took forever. Finally, First American admitted their buying department was unable to buy the necessary product, and agreed to give us a check for about 80% of the cost for us to go out and get it ourselves, which we were able to do. By giving us the check, it also voided the ability for them to pay to have it installed, so they returned our $75. This transaction was definitely a negative, but the service overall is very good. They respond quickly and send out knowledgeable repair technicians. The workers quickly finish, and if an issue occurs again, they take care of it without us having to pay me more. The claims process is very easy and quick. You call in, tell them what the problem is, they assign somebody to come out, and it's taken care of.

BUYER BEWARE! I only gave one star because I had to, to submit this review. I wish I could give negative stars. Don't make the mistake that I did... First American Home Warranty is a complete sham. I hired them after hearing that they were a better warranty company than others, and after careful consideration I went under contract with them. My first (and only) service request was incorrectly diagnosed, and then the claim was denied, after the warranty company took my payment. When the problem persisted within the 30-day warranty period for the "service", I was told I could issue a new service request, and pay another service fee, or hire an independent contractor to diagnose the issue, then submit a dispute to the home warranty company (read into that - spend more money and they still wouldn't cover it).

I had a claim to First American for my bathroom, and it went well. There was a smell in the sinks and one was leaking, and the techs fixed that.

Superb service, efficient and fast! Dispatch scheduled the appointment in a decent time frame. The technician called prior to arriving. Was able to diagnose the problem, had the parts needed to do the job on hand, and was completed quickly.

First American provides an easy online service request option that is easy to submit. They usually respond by the next day with an assigned vendor. However, sometimes it takes a few days for the vendor to arrive especially during Covid-19. I think a lot of vendors are under staffed and therefore the slow response.

The claims process with First American was all smooth. The issue got fixed and we didn’t have any problems. The service techs were professional and knew what they were doing.

First American Home Warranty uses deceptive practices to lure customers in. Firstly when I registered for the service, they never disclosed it was a contract. I only found out I was on a contract when I visited their website and saw it. I was shocked. Secondly I put three work orders in, one for my AC unit, dishwasher and leaking sink. A third party technician came and stated that my leaking sink was not covered, although plumbing services was included in my plan. No technician ever contacted me regarding my dishwasher 'til date. It has been roughly 4 or more months. The first technician from platinum repair came and repaired my AC, which only operated for 3days after, and then shut off. I contacted first American and another technician from sears came and it worked for three days again and shut off. I couldn't call them again because I was a busy mom to two toddlers working two full time jobs.

Vacuum wasn’t working, Vacuum Depot came out on Monday and picked up the unit and returned it Tuesday morning at 8 am. Excellent service! Never had such fast and good service from any other company! 10 star company, best ever service! Vacuum Depot the best!

We had a clogged toilet on the 3rd floor. This caused leakage onto our kitchen. AJ ** was the contractor sent out to take care of the problem. The plumber arrived and had the toilet cleaned out within 45 minutes.

Thank you so very much for being able to repair my and not replace my appliance. I went to bed one night and woke in the morning to find out that my microwave had dead. There was power to the outlet but no light, no sounds, no nothing coming from it. I placed a call to you and my microwave was up and running the next business day. Never know how much you relieve on something until you don’t have it.???

The technician was courteous and professional. He was knowledgeable and corrected the problem with replacement part that was needed. The process was great working with this company. I am happy to be a customer and would refer my friends. The weather was great.

From the moment I placed a claim online, I received a response to set up a date with pure ease. The whole process was smooth. The part was delivered to my home as indicated and the repair was made professionally and quickly. The deductible was withdrawn immediately. That was easy, no hassle and worth the investment.

Placed service call. Got email immediately with info of Yukon. Got a call from service man same morning. Call scheduled 2 days later. Service guy was very professional and expedited problem and had dryer running promptly with valve replacement. 100% satisfaction.

Can't ever talk to the same person. It's been over 3 months now and we still have the same problem. They say they will call back in 48 hours and they don't. Just sick of spending hours on the phone and getting nowhere.

My initial membership was a gift from my realtor. I've renewed it the past two years. Great service, great vendors. I've had to have service three times in three years and so grateful to have it. If you have homeowner's insurance, you need this warranty coverage too!

Our refrigerator broke down on 8/16. It took WEEKS & many phone calls on my part to get resolved. The customer service was horrible & everyone who helped along the way was hard to understand, didn't seem to care at all and didn't do what they said they would. I spent many hours on hold most days, only to get the run around - EXTREMELY aggravating!!!

Vintage Plumbing informed me I had a broken pipe and said the cost was $5000. I had a no show on another visit so contacted another company. Spent another $600 on a camera and was determined no break in the line. I called First Warranty to complain and left info about the problem. Never even received a call back.

Contractor inspected and recommended new system. Since new system had to be ordered by First American and I had to wait for approval and long wait time based on prior experience with First American (water heater) I opted for cash-out and only received a fraction of what I paid out of pocket. The temperature here was 115 and we could not wait on you.

$750 1 year policy. $75 charge for diagnostic telling me my spa heater is broken. First American denied the claim under the “system problem” because heater unit is part of spa pump “system”. Talked to a manager who stone walled me, says: “Read your policy”. Lesson learned, BEWARE OF THESE GUYS!

I have had a claim over a month. I have contacted FAHW several times, still no results. I was told and have an email from the GE service representative my refrigerator was recommended to be replaced. FAHW is saying they don’t have any report from GE.

Hot water heater went out. Damage was done to surrounding area, which we understandably took care of. First American said they could not replace water heater for a week. Our tenant is a plumber, and First American said that we could buy a water heater and have it installed and they would reimburse us. After over a week, we contacted First American to follow up on the reimbursement and were told that they would only reimburse us for $380 total--for a water heater that cost $550 (a good price through our plumber), plus labor. We have had contracts with First American for two homes, but with this kind of service, we will be looking elsewhere.

They came out about my oven and said needed to order several parts. Also that they couldn’t move oven. Then they cancelled work order. I called FAHW and they reissued order. Anteck said I needed someone to move oven. I cancelled and hired a “Legitimate repair company who came out, pulled out the oven and fixed it in one visit without ordering parts. FAHW needs to use other repair people. This happened with the first company they sent to fix my fridge also.

Updated on 11/23/2020: Well, it has been already 2 months. The repairs are still incomplete. Every time that I call the service desk they want to transfer me to the legal department. I have two contacts from the legal department and both are unresponsive. I have documented all the technician visits, I have surveillance recording in my house with all the videos of the visits, I have shared pictures of the damage, and videos of the actual issues and I have not received any response from First American. I will keep sharing this information for potential customers to be aware. If I have known I would have hire a different company, I think this is unacceptable, at the beginning and when purchasing everything moves fast and smooth, once you detect an issue the technicians and the follow up is frustrating and unresponsive.

We contacted First American on a Saturday morning via the customer portal regarding a leak in the ceiling over the dining room. We were promptly provided a text and email message with the service provider information. We contacted them on Monday morning, the appointment was scheduled for the following day. The plumbers arrived during the scheduled time, put a new wax ring under the toilet and all is good.

The claim was very easy to set up. The technician arrived in a very timely manner. The technician was very friendly, knowledgeable and efficient. The work was completed in approximately twenty minutes. I would definitely recommend this service to anybody.

I've had to call 2 times for repairs. Each time from the call to the service department, the contact with the company assigned to help me, I have nothing but praise for First American. Both times from the service call to the repair it was completed in the SAME day. They (First American) sure knows how to pick companies to do the repairs. Absolutely the best!! Thank you, Martha.

Vendor and FA having difficulty communicating P/N for installation authorization. I have waited several days and have yet to receive installation of the pump. This needs to be a smoother process with less dialogue and more action. Please review your standard operating procedure for future service.

I called FAHW about a plumbing problem I had in my new home, and within twelve hours they had my claim filed AND had a plumber contact me to set up an appointment SAME-DAY. My issue was resolved quickly and I was very pleased by the level of professionalism I received from FAHW.

The first company that came to the house were a disaster (Ideal services). Had me on hold 40 min to schedule a visit. Came to the house and looked at issue and blamed First American for not covering the GFI outlet...Asked to get paid immediately. I called First American and the rep on the phone was great..Tried calling them but was placed on hold for 30 min. Finally gave up and called a second company that came over and fixed my issue in 10 minutes.

Service was prompt and great. The locksmith was great and was friendly. I don't know what to say. I will use this service on my old house. I would say it was a very good job. Hope I don't need this service.

Horrible experience. Hours on the phone w reps, supv, repaired 1x, 2 weeks later same problem. Food spoiled. No resolution and have been suffering w broken fridge since August. Asked to be cashed out. Still no ownership and resolution by FA.

They replaced our stovetop with a New Samsung NE59R432153 Beautiful Stainless Steal w/ Black trim electric Stove. This stove has Convection also, Steam clean for small messes. Has 2 quick boil elements in the front that heat up very fast. We love this stove! So many features, it's hard to mention them all! I have all Calphalon non-stick pans now and they work very well on this stove top. I highly recommend First American Home Warranty for many reasons. We have had them for many years now and they have replaced many appliances for us. Our Microwave oven, built in, our dishwasher, our oven, our water heater to a tankless water heater. They have really been a lifesaver when things go wrong. We can't say enough! They are terrific!

I have had this warranty for 5-6 years and in that time I’ve filed 3 claims; 2 of which resulted in replacements & 1 that was resolved with a repair. The process for filing a claim is really simple. You can either file a claim online or over the phone; I’ve done both & had no issues with either. When it comes to repair the work is exceptional & with replacements they offer a very nice comparable or a reasonable cash offer so that you can purchase your own (again, I’ve done both). If you choose to take the cash buy-out there are a few extra steps involved to continue coverage on that item (i.e. emailing proof of purchase). If you take their comparable appliance; they have it delivered/installed quickly and you’re done. I have no complaints with their service & I highly recommend First American to anyone who searching for a home warranty.

I paid $100 to the 1st contractor. He didn't file a report. You sent a 2nd contractor (Sears). I had to pay another $100. I complained, your rep said I would get a refund. I haven't. I've called & asked for the refund. I still haven't received it. This has been the worst customer service I've ever had. Terrible support.

I am extremely disappointed in this company. We have been waiting over two weeks for an answer we were told would happen within two days. Even with Covid they have failed to simply communicate and reply to give us any answer. I have called over 10 times and had to search for myself - waiting on hold over 15 mins each time. I have been getting the run around from supervisor to supervisor with each one promising a return call to only be lied too. I am still waiting after my third supervisor promised to contact me no more than 24 hrs later with a guarantee promise they would contact and handle the situation. Unless you enjoy fighting with a company and going through automated responses I would not recommend using them at all. Spend your money on a company who cares about their clients...

I have had this policy for about 8 months and each time they failed me by sending me incompetent and unprofessional contractors. My AC went out and 2 different companies were sent to fix it with one of them causing an electric fire in my breakers that I had to repair on my expanse for close to $1000 as they refused to send an electrician urgently.

I get service within a couple days from the time I submit my request. The vendor fixes the problem when they get here. In the case of my fridge it wasn’t fixable so they bought me a new one. I don’t get messages back as quick as I would like when I have a question on the site though. Overall I would recommend them for sure!!

Our water heater went out. They had contractor out very next day to fix it. Contractor they sent over was excellent. We have had to use our warranty more than once, each time were wonderful experiences. Recommend to my niece.

The last two replacements went perfect, unfortunately the Washer and the Dryer went out one week from the other, No questions, they sent the contractor inspector and everything went smooth from there. We are very Happy with the replacements. Good quality and name brands.

Both our son and my wife and I have used First American Home Warranty. We have needed repairs twice in the past 2 years. The service companies were prompt and courteous and provided quality work. Our refrigerator was not able to be repaired and we were given the option of replacement or equal cash value if we wanted to upgrade. We like the monthly option for payment and the choices of what we wanted covered in our plan.

The drain hose of the dishwasher was changed 9/12/2020. And it seems to work well, and the the work was completed in a timely manner, and professional manner, very happy with the results. Thank you for you help of this claim.

I would highly recommend your company to any and all. I have actually recommended to people I know in other states to research and see if you provide services there. Your people are always kind, professional and helpful. All service requests have been handled quickly, correctly and professionally. All, save one company, sent for service have been as well and the one aberration was not sent again.

Was hard to get an answer from people. Kept being transferred to someone else. I had to keep calling to make sure they were on top of getting me my part. I know that the virus is part of the problem and I understand. But sometimes people need their washers if they have children with server allergies. Can't just go to a launder mat. Thank you for letting me vent.

We have been without hot water going on 12 days now with no real date as to when our water heater will be repaired. The provider went on vacation right after he came to our home and could not be reached for several days. We were told the parts were backordered. The following week there was no communication and a week went by before we called back to be told it would be another week and are waiting for parts. The communication has been awful and the desire to resolve it in a timely manner has been absent.

The problem with our garage door was that a spring broke and it came crashing down. This problem was actually not covered by the insurance. However, they did put us in touch with a company that promptly reached out to us and were quick to fix the problem. We were happy with their work and had them to further replace the rubber seal on the bottom of the door.

Just love this Company. They answer your request promptly and get someone to contact you within a reasonable amount of time. Reps are very professional, friendly and caring. Would recommend this company. Their portal is very simple to use. They have come to our rescue four times since having coverage.

First American has been the best home warranty company that I have had the pleasure of working with. They use excellent contractors, have great communication and fix issues timely. I also love their text and email notifications regarding your upcoming services. I have recommended them to all of my friends and family that are up for renewals.

We have had endless problems with First American Home Warranty. They lie and try their best to delay repairs & replacement. I have written proof from the contractor that they have provided FAHW w all the reporting and pricing and they need. After multiple promises "within 24-48hrs" to have it resolved...it has been 2 wks! We have spent 2 wks in 100° weather with both air conditioners broken!! I have a lot of serious medical conditions which means I can't be in this heat. FAHW said they would "expedite" my claim which means they have a set amount of time they must reply and have a solution. It has been endless run around without doing what they said they would do even one time. I have proof of all communications and the lies they have been telling. Also have proof of communication with contractor, even though they deny the interaction. I have spoken to the following 3 Supervisors at FAHM, "Natasha", "Warner" and "Fabiola". 10/2/20.

Excellent customer service issue resolved with quality service. Technician came and within minutes diagnostic the problem and explained what caused It and provided preventive measures to take in the future. Appointments are always scheduled within a few day of my call and updates are provide. Thanks for your prompt attention to matter.

It is almost one month since a claim has been filed for our built-in microwave. First it took almost a week to find a company/technician. Secondly the technician from Countrywide Proserv Inc (Leo) recommended a "replacement" but FAHW is bent on repair of the parts which up to the time of writing, hasn't come because a "wrong" part was sent!!! I shall tell the "whole world" about my highly disappointing experience with this order. For your information, I have promptly paid the $75.00 deductible. The insensitivity of your customer service to my plight would make me to cancel my contract with First American as soon as the built-in microwave is either replaced (as recommended by Proserv Inc technician) or repaired as desired by First American Home.

Very pleased with First American's response. Repairman was sent out promptly. Repairs were done right away. Repairman gave us good advice about refrigerators. Very pleased with how this was all handled.

Quick to respond. Friendly staff. Clean workers, very respectable guys. I would want this company to come do work for me again. I don’t have more ways to describe the service. It was good customer service.

Called me the same day as my claim, was there to correct the next day!!!! Just needed to adjust the thermostat on inside of the water heater. Excellent, professional, prompt service. Would recommend First American in a heartbeat. Thank you.

I use the mobile app on my phone and I love how easy it is to use and pay the deposit. Our claims are taken care of in a timely manner every time. Thank you for taking care of us and our home. You are the best.

Very good customer service. Were on time very professional. Made sure the work was done correctly and cleaned everything up. Tested the work done. Wore masks and keep a safe distance. Called ahead of time to let me know what time they would be at the job site.

Direct Connection Plumbing was wonderful. They arrived within the timeframe window. Texted approximate arrival time. Listened carefully to my concern and we to work. He gave me options on what I could do to resolve the problem. He was very patient and understanding. A pleasure to work with.

I am totally unsatisfied with my previous contract (number 10629629701 ended on 09/04/2020) due to the following reason: I submitted a claim on 08/19/2020 for the A/C which was not cooling, and paid $75.00. First American assigned Platinum Repair Inc. to diagnose/fix the issues on 08/21/2020. Platinum sent a technician on 08/25 who spent less than 5 minutes and told he can't fix. I brought the issues to attention of both First American and Platinum Repair on 08/28. Platinum agreed to send a senior technician on 09/05 - no show, and no communication. After complaining Platinum sent the same technician on 09/11 who told he can't fix it. I brought it to the attention of First American without any resolution - just runaround! In summary although I made the full payment of annual fee and made additional payment $75 for the A/C. First American failed to fix the problem, even did not give any reason and/or diagnosis.

I purchased a seller's home warranty from First American Home Warranty. I submitted a claim through my realtor for $500 in March of 2020. My bill for plumbing repairs was $6000. I closed on my house April 17th, 2020, today is September 24, 2020. They claim they sent a check to the home I had a warranty on, which has been a rental property for the past 8 years. I had listed my correct mailing address on my initial paperwork for the warranty. They claim the check has been cashed. I NEVER received the check, it was sent to the house that I sold. They will not correct this situation. Andrea Jill ** from the Corpus Christi, TX area will not return emails. DO NOT USE THIS COMPANY. Horrible customer service.

When you buy a new home, you think you are getting protection when you get a home warranty as part of the purchase. Think again: be prepared to wait. They are in no rush to serve you. They're hoping you'll walk away or go somewhere else. And they have a limited number of approved contractors - rather than find more contractors, they'd rather have you wait in hopes that you will give up. We had to wait a week before a contractor ever even came out to inspect our broken appliance. And then you have to wait for approval. And then you have to wait to schedule an install.

I purchased First American Home Warranty with some reluctance. I have had some horrible experiences with other home warranty companies. I have submitted my first claim and I am so relieved and grateful that I do have First American. I created and submitted the claim online, was contacted by the contractor the next day and had a technician looking at my appliance on the following day. The technician was professional, timely, wore a mask and left the area clean. The appliance was fixed and I am a happy customer! Thank you First American!

We have had several types of warranty claims that needed immediate attention. Water damage, A/C issues (in 100-degree heat) and appliance issues. The response time in which it took to contact a representative was ridiculously long. The number of times we were transferred after long hold times was ridiculous. The promises of reimbursement checks being mailed were false. As a matter of fact, we are still waiting for a check as I write this review that we were told was mailed on 8-27-2020. Company policies seem to differ with each service rep we speak with. We pay to have this service at our disposal.

Overall we are most satisfied with how our refrigerator claim was handled. The only problem we encountered was getting updated information from claims about the amount we would be given for the cashout determined by First American. Once that happened everything went well and we were able to purchase a new refrigerator close to the specs of the one that failed in a timely matter.

First American Home Warranty was so responsive to assign the work order to Central Cal Builders. The contractor was very competent and professional in taking care of the problem. The office manager and the assigned technician were superb and customer service oriented. As a result, I am very happy customer.

They were on top of it! I called to schedule a lock change, they called to schedule me in the next business day, for an appointment two days later! Quick and easy! I would definitely recommend to family and friends who are looking for a good home warranty! Very satisfied!

Service is getting better from FA; however, my recent experience with contractor is not favorable. Contractor was in hurry and did not do what was agreed upon during triage. Contractor advised they would reimburse me for materials if I sourced; still have not been reimbursed.

I recently called First American when there was some type of leak in the bathroom and they assigned a contractor who went and repaired it.