First American Home Warranty Reviews

Garage door. Partial repair done same day. Balance of repair next week. Part needed. Door now operational up and down. First Americal Home Warranty sent out Hamon Overhead Door Company by the afternoon and the partial repair was done on 15 minutes. They will be back early next week to complete the repair.

Garage Door and Refrigerator. Thanks! Five stars! We enjoy having First American Home Warranty for sure. Quick, efficient, and affordable. Would refer to other homeowners. Will most likely re-up again in the future. Very happy with their services. First American Home Warranty is a good service.

Air Conditioner. The first contractor never showed up or called, but when we realized that after a few days, First American immediately got us someone. Tamara was on it and very sympathetic since it was for our air conditioner and it was 95 degrees. You should fire Sea Breeze... Replacement guy was great. Thank you.

Dishwasher Repair. Placed my report online, very easy! Repair company was not assigned until I called customer service a few days after (I guess due to COVID). The repair company immediately got in touch with me and set up and appointment, in a couple of minutes they found the problem but they needed some replacement parts, so they came back on the date and time set for replacement and got the repair done!

This is the 4th leak we've had in the same pipe. Two outside plumbers evaluated the cheap plastic tubing. FAHW's plumbers inserted into our slab piping a year or so ago and both separately assessed it was not rated for hot water use, such as Pex (which we had specifically asked the FAHW plumber to use) would have been. They also both diagnosed the recent water leak as sourcing from rodent bites on the exposed plastic piping FAHW's plumbers had failed (on 3 different occasions) to adequately protect in transit from the slab to the heater. We're starting to lose faith in the quality of FAHW's plumbers.

Very courteous and completed work professionally. Very pleasant on the phone and service was timely. Will recommend your services to others. I have used your services for several issues and all have been completed with satisfaction. Frankie has been here on several calls and he is polite and focused and very knowledgeable.

Replace water heater. During this difficult time of the coronavirus I had a very quick response from customer service and a representative came out and assess the situation in a timely manner. My work was completed and I am extremely satisfied with First American. The company was very easy to work with and my experience with them has been very very positive.

I have waited over a month for my a/c to be fixed. I’m still waiting. Both my contractor and me were lied to by First American about the part being ready to be picked up. It is not there yet. I am sick and tired of the run around I get and I want my damn a/c fixed now! I pay every month for the past 8 years and this is the ** service I get for being a loyal customer. I will no longer recommend this company to ANYONE. I want my a/c fixed NOW!!!

It took forever to get the replacement washer and when the technician came out to install it he hooked the cold water up to the hot water line. I had to pay him to do it and then pay another plumber to come out and fix it. The original contractor wouldn't call me back or respond to my text messages. Not good business.

Air conditioning repair. After second Visit from Enterprise Air-Condition & Refrigeration I am very happy to report that my air is working very good. He was able to find the problem and correct it in a very quick and professional matter. I am very happy with their work.

FAHW replaced my refrigerator because it could not be repaired but, the replacement was a little bit taller than my current refrigerator and does not fit in the space. FAHW stated if I sent it back they would not send out another one. Now I have a refrigerator sitting almost in the middle of my kitchen. Disappointed.

My washer went out once again (I wish you were asking my about Frigidaire). Anyway, I placed my order online, and was contacted in less than 24 hours. The washer was serviced within the week, They had to order a part, but that didn't take long either. I am very pleased with the vendor that First American Home Warranty (FAHW) sends to fix my ridiculous Frigidaire appliances. I'm also happy with how how FAHW tries to make sure that I'm happy. I feel like a valued customer.

My son recently had passed away and I had decided to get this home insurance and I am so glad that I did. It has been there for me when my son could not. I appreciate them and I feel a lot better even though I miss my son. I appreciate them in my time of need.

The technician they sent out did speak English and I don't speak Spanish so I could not make him understand what I wanted done, so I paid him the seventy five dollars and he left without my stove working... It still does not work.

Failed to fulfill contract. Did not have plumber in major metro area. After being paid submitted bill. Refused to reimburse. Told them to cancel claim. No point paying twice. I will replace this company at end of contract. I do not break. You do.

Placed service request for the dishwasher. Was skeptical on time needed for service due to COVID-19 situation. Got call from the contractor in 10min, was given next day appointment and dishwasher was working next day! Still feel that $75 for each service request is on bit higher side though.

Most of the technicians sent out are very good. I did have one who just gave a quick look, didn't even talk to us, and left. He reported incorrectly that attic a/c problem was due to rodents. We now have to hire our own guy to come out and give his opinion. Frustrating delay. But for the most part, I'm happy.

Had issues with my wash machine not spinning/draining proper. Called First American, I received a call within hours and scheduled the next day. The technician was very polite and respectfully corrected the problem and clean up after himself. Wonderful experience.

I was very happy with the quick response from this company. I did everything through an automated system and was easy. I’m actually glad I didn’t have to speak with anyone. Then they sent me an email with the name of the company that will be in touch and a few hours later that company called me to set up an appt.

They are helpful, responsive and they have reliable contractors. They have provided us with outstanding results for 10 years. First American follows the guidelines within the contract and if the item must be replaced, they replace it with the same item or a similar item.

Electrical Repair. First American provide outstanding service. My order was placed online. I received a confirming email with the name of the assigned service company within two hours. The service company contacted me and the technician arrived the next day and resolved my issues. This is the kind of service you would wish for in a warranty company.

Appliance repair. Quick response time. Excellent follow up & customer service. Very good choice of services covered. Contractors used are local & very good. If not satisfied you are supplied with another one. We have been a customer of First American Home Warranty Company for 12 years now.

I have requested service for my garage door issue. It would work intermittently. Ace has been out to service it twice. The first time, the technician serviced the Genie. It worked for a month, then it happened again. The second time the Ace tech balanced my garage door for $198 and serviced the Genie. The problem is back. Don't you think the problem is that the Genie might either need replacing or complete overhaul. This is getting old.

We have used First American's service several times. They have always been quick to set up our service and the jobs have been completed timely. Better to spend $75 for a service call than $500+ on a new motor for our A/C unit. This is only one example of the work they have performed. We have used them for our pool equipment, refrigerator and garbage disposal.

We’ve had 1st American since October of 2010. During that time we’ve had about six claims. These have been from air conditioning to plumbing and been satisfied with all. Good and good price, all we need. Their list of service contractors has been very good. We’ve only had one that cut corners and cost us additional expense.

Hot water heater. I really like your company but I hate calling you. Your system is so frustrating. Getting taken care of once you're in is easy. Did spend over an hour on the phone after initial tech visit trying to get information. Have no idea what the problem was and then I got disconnected and did not get called back. Ended up wanting my money and not the service. Found out what I was getting. Let's see how long it takes to get. Otherwise compared to the horror stories I have heard about other companies you guys are great.

Air conditioner. Received excellent service from Air Force Air Conditioning Heating. Service technician arrived when he said he was going to be here. He was very knowledgeable about what he was doing. Came in and assess the problem and found the part he needed and replaced it. Very satisfied with his knowledge.

I feel like they just took my money on the last service request. I specifically asked if the item water faucet was covered and they said just have the service request they will tell you. $75 later it is not covered. Also they were supposed to take off a balance of $75 due to a repeat visit on same issue and the balance is still on my account. I have called various times on this issue. At this point I don't think I would recommend. I still have a few more months of service. Let's see how it goes.

I’m a new homeowner with a beautiful spa in my backyard. I purchased extra coverage for my spa. Well what a mistake! The policy says it covers pumps (pretty much one of the main components of a stand alone spa). Well what a laugh. I called for service due to the pump not working which causes the jets not to work. So the spa is not filtering properly. I have a swampy spa! Keep in mind it states pumps are covered but they get you by saying JETS and their Components NOT covered. I wish I did not pay extra for this service then I could use that money to fix myself! Then I had problem with my garbage disposal and sink faucet. The contractor came out and tried to charge me money for the parts (sink faucet and garbage disposal). He said he did get paid enough. First American said I could fix myself and they would reimburse me. Never happened!

Don't trust what they tell you on phone. I submitted a claim for a service call. When that service call did not resolve the issue I called American Home Warranty again and they wanted to charge me another $75.00 service fee. After arguing they said they would cover the fee but after the repairs they denied saying they would cover it because the agreement was not documented. Now they insist I pay them. They were rude on the phone and very unhelpful! Do not trust them! I will never give them my business again! User's recommendation: Go somewhere else. Do not use American home warranty.

Do not get this warranty. They're a scam and only want your money. Also terrible customer services. I was talking to a lady about my a/c and she told me "That's not her problem and I don't care." I was furious and I ended hanging up and called again. Once I got on the phone with someone better I told the 2nd person if I can talk to their manager and he put me thru to his manager. I told the manager what happened and he laughed on the background which made me more angry.

I haven’t called the First American Home Warranty hotline in quite a while, so when I called them last week, I got a bit confused by their prompts. Aside from that, I don’t have any complaints. The representative I spoke to helped me file my claim and I was able to get it fixed and fully resolved the very next day.

First and foremost, they did this in the middle of the pandemic, leaving us with no working refrigerator in our house, knowing we were using coolers. The character of this company is very questionable. They kept giving us the run around on the repair. The only way to repair the failed controller board in the fridge was to replace it. Both their own technician they dispatched to fix it told them that as well as an independent one we hired. Depending on who you spoke with on what day we would get a different version of the story. At one time they told us the part was ordered and the web site told us that. Then when we called because their technician was not notified. They told us they could not get the report and it had to be rebuilt. Note, the other company we had look at it had the part in stock the next day.

I submitted a claim for a leaky faucet 44 days ago and the plumbing company assigned (GI TECHS) missed 5 appointments. After I sent 13 service failure updates online via the FA portal nothing happened. The contractor stopped answering the phone for 2 weeks and let it go to voice mail. Messages are not returned from them and when I call FA I am on hold for up to 90 minutes and am often cut off. FA fails to return calls. There seems to be an attempt to wear the customer down.

First American Home Warranty is the WORST COMPANY I’ve EVER had to deal with. They do nothing but give you the run around, they tell you incorrect information and they are in no rush to actually make sure that their customers are taken care of. They have awful customer service and they don’t communicate with each other either. They are beyond awful and will only cause you extreme frustration and stress. As it stands, our A/C unit needs a major repair and it’s been 7 days since the contractor that was sent to our home and nothing has been done!

Filed a claim on my heat pump and because they were unable to locate a technician within their network for my location (contractors don’t want to work for them) they authorized me to get my own. The technician confirms compressor failure and because of the R-22 refrigerant (now phased out with new laws) among other reasons recommends new heat pump and air handler (compatible pairs have to be installed together). Estimate for all parts and labor comes to $4800 for top of the line Amana unit - which is very reasonable considering national average for this job is easily over $6k.

For the love of all that's holy - do not do business with First American Home Warranty. I have been waiting OVER 6 WEEKS for them to get me a new dryer, and they are now telling me that I just have to wait another indefinite time period. They won't let me talk to a supervisor, they just tell me that there is nothing a supervisor can do, because this is the process. Then when I insist on speaking to a supervisor, they just put me on hold forever then disconnect me. We have had them for over 7 years and it's always a fight. If I took 6 weeks to pay my monthly fee, they would cancel me. I wish I could give them zero stars.

First American Home Warranty provided the absolute worst customer service of any business I have ever worked with. Their contractors are non-responsive and provide sub-par work instead of correcting an issue and then proceed to literally ignore requests for return. I spoke with three levels of customer service, the last being a manager, who was by far the most unhelpful and downright rude before she intentionally hung up on me because I asked to speak to her supervisor. This is not how you conduct business in a customer service-based industry.

Called in regards to my central AC not cooling. Filed a claim and they had some nobody company come out and they just replaced my 25 amp fuse with a 30 amp fuse which could have caught fire and burnt my house down. The unit stopped working 3 days after the original call so I called and reopened the claim and was informed we would be contacted. Three days later still nothing. Called them back and they said the claim was closed by them. WTF? Opened claim again, have heard nothing for three days and they just keep pushing us off, you can barely hear them on the phone and they consistently hang up on you. This company should be out of business for their terrible service which they sell and charge you for. Highly recommend looking elsewhere if you would like to get what you pay for.

$75.00 per call and most time you will get denied. Just go Yelp or local reviews of this company and read. You have read other people crazy experiences with 3rd party contractors they use. I just saved your home and a lot money for you!!

I have had so many problems with this company. It took multiple contractors calling them to tell them we needed to replace the air conditioner before we got a functioning one. Nine months! In Florida! They just kept sending out contractors and we had to keep paying the co-payment. We called for our freezer to be fixed 3 weeks ago. Someone came out April 14th and told us he had to order parts and it would be 3 - 5 days. After numerous calls to FAHW, I finally got him back here today, 4/30. We'll see if it works. They ignore my calls, brush me off saying "It took 5 days to approve". How is that an excuse for not fixing my freezer? Why did it take so long? Definitely not renewing.

After starting a claim on March 12, 2020 regarding my AC unit Epic mechanical was sent out by FAH. He has been out to my home 7 times unable to resolve the issue. FAH agent called and said it was 1200 in unmodified charges. I requested a second opinion. The 2nd company stated I DID NOT need what the company suggested a new AC unit. The first company replaced items incorrectly on my unit and even put a smaller fan motor and tried that could not push the unit. I had to pay another company to FIX my AC in my home on 04/23/2020.

I never write reviews for company, but dealing with FAHW is HORRENDOUS. I had a leak in my garage, so I contacted them to send out a contractor for review. I get a guy from DRAINCO, to come take a look at it. He looked around and said, "This is a roof leak, it's not covered under your home warranty." Keep in mind, he only look at the exterior of the leak, just because it's leaking from the ceiling, very small droplets. Since it's not covered, I went to find a contractor to come take a look at it. The next day, it gets worse from a few droplets area to multiples at least 2-3x the previous night. I had a contractor to come out and he looked at the amount of water, right away told me this can't be a roof leak. His explanation was because I told him the garage has been leaking since Friday and it is Sunday, the amount of water can't be from a roof leak even if the previous days did rain.

We scheduled a plumber visit for a leaked toilet. The technician failed to arrive, and when they contacted us to it was hours later when we were not home, and told us to call FirstAm to reschedule. We of course didn't want to given the poor experience. FirstAm insisted that we pay $75 for the visit that has never happened. I spent hours on the phone trying to resolve this. Their phone customer support are reading from scripted answers and do whatever they can not to resolve the issue nor to transfer to a supervisor. All in all, by far the worst experience I had with a company. If you're considering taking a home insurance policy with them - do not. If you're an owner with an existing home insurance policy, avoid using them as you'll be wasting your money and time. Shocking. I would have given 0 stars if given the option.

This company and its procedures are downright AWFUL. I've received services from both American Home Shield, on a previous home, and now First American Home Warranty on a current home purchase. This is the company the seller utilized and I cannot say enough of how bad of experiences we continually have with this company. If you search Google, Facebook and other common referral sources, you will find the company does not seem to allow reviews...and there is a reason why.

Dishwasher. I filed the claim in February, and they finally made a decision after having 5 repair people come out or call to replace it 4/23. I'm happy they're replacing it, however, instead of basically rebuilding the old one, just to have it still fail, was a waste of money. I felt after the second person came out and replaced part, it should have then been replaced. I'm sure on small ticket items like dishwashers, garbage disposals, etc. They should be replace before investing so much time and money.

We discovered a major leak in our home on Christmas Day. Homeowner's insurance would cover the damage caused by the leak, but not the pipe itself. Dealing with the crisis in our home, we worked with our homeowner's insurance, contractors, and plumbers and did our best to get the situation remedied. After the work had begun, we realized that the broken pipes should have been covered by our home warranty. We gave them a call and they refused to let us use our own plumber who have been working with us since the crisis erupted. They insisted on sending their own people. Because the work was already underway, the tech who came out based his report off of the removed, damaged pipes that he saw and what our plumber had diagnosed.

I requested service to repair my microwave. I informed both the First American agent and the GE agent that my GE space saver microwave stopped heating food and I thought the magnetron was bad. Technical came today, examined microwave and said the magnetron was bad and he did not have the required part. Ordering part will take a week. Repairman should not have been sent without part.

No hot water. Plumber came out on Easter Sunday to fix our hot water heater. We were really happy with his response and professionalism! He gave us a follow up call to make sure everything was working correctly.

I have had them for almost a year now. The annual plan came with our home purchase and I've contacted them 3 times and none of those service calls they have been able to fix anything. The quality of their coverage is crap and I will never recommend them or their contractors for anything. All they did was cost me money with the $75 service calls. They could not service the dishwasher that came with the house because it was not maintained. What's the point of having service and paying for it if your not going to fix anything.

Ice maker in fridge. AT Appliance called immediately and sent tech next day. Ivan was courteous and knew exactly what was wrong. Ordered part and returned to replace it and all is working well. Have always had a good experience using First American Home Warranty services.

I've been very pleased with First American Home Warranty. Placing a service order with them has been very easy online and they are extremely prompt at scheduling service. All of their contractors have been excellent at repairs and very timely. I've had to use the warranty twice with my current home purchase and both times I've gotten great service.

Washing machine. From the time I called to the end I am very please with it all. The gentleman who came were very thorough and professional. They also came back to take care of what I needed quickly. Would highly recommend them to anyone I know that needs a warranty and this service.

I am very displeased with the service I have received from First American Home Warranty, as well as, Astro Appliance repair. I would like a senior executive to call me regarding this matter. I would like to resolve this issue before I move forward to future action.

Spoke with a rep about the best way to renew my policy. She was professional and courteous. The one issue with my sink this past year was a nightmare. I was told by a call center staff to wash dishes in another sink until parts could be secured. The part was not like the one previous but I have to settle. Who can be without a kitchen sink for over a month? However I had another contact that was excellent.

Built in microwave died. Initially installed in 1984, Williams Dependable Appliance was prompt with assessment. When microwave was delivered, installation was fast. The delivery service was okay, however they damaged screen upon exit. Eventually reimbursed me for damages. Overall experience was positive. Recommend highly!

I’m very happy with First American. If I could afford to renew my contract, I would! Every experience has been great. I haven’t had a bad experience with any of the contractors. They’ve all been professional. Thank you First American!

There was a leak in the door seal that was causing the freezer to go into defrost & the drain opening was frozen over. AVA Appliance sent a tech who was able to adjust the freezer door seal to correct the problem, then he opened the drain & the freezer is working fine again.

I have been a customer of First American Home Warranty for six years. I have had multiple claims during that time: some large and expensive, some smaller in scope. In each and every instance First American Home Warranty has provided superb service, satisfactorily resolved the repair issue and have responded in a timely manner. If I had not had First American coverage I would have been faced with thousands of dollars in repair/replacement expenses. Having the coverage has more than paid for itself. This value is my motivation for consistently renewing my policy.

I filed my claim online due to your lack of agent coverage right now. Specifically stated the main water shut off valve for my house was leaking. Provider arrived and said it was not covered as it on the outside of the house. The shut off valve is ALWAYS on the outside of a house, per code. If it was not covered, no one should have been sent out. Please refund my $75 deductible.

I am happy that First American Home Warranty contracted to have my Dishwasher repaired. The only problem I had was it took nearly two weeks to evaluate my repair request, contract a Contractor, evaluate the Contractor's recommendation for repair or replace, then for First American Home Warranty to order the part. I felt since I only had two claims in the three years I've had the Home Warranty, both were for a built-in microwave repair, that First American Home Warranty could have arranged for my Dishwasher to be replaced quicker than two weeks.

Though it turns out my issue was not covered, you got me to a plumber quickly and they came out timely. Knowledgeable plumbing serviceman but maybe a bit high priced if item isn’t covered. They came with masks and gloves.

Your vendor, Top Notch Plumbing, broke a clip on our reverse osmosis cord. You said you would cover fixing it but then you reneged. You then put it back on Top Notch but they refused to fix. I would like the name of their insurance carrier so I can go directly to them to have this fixed. Your company basically lied to me & I’m not happy.

I came home after few weeks of work out of state to find out that my water heater was broken. I called First American and received fast appointment set up with local business to assess and repair my water heater. Local company was very good at communicating the appointment, arrival and problem and time it will take to repair. I am very pleased with having First American home warranty.

They have always done what they can to take care of any problems! I don’t worry about any covered item breaking down. Thanks for all your help! I trust this company above all the other warranty companies. I have never had any issues and I have three different homes that are covered.

Replaced gas valve. Took several days to get here but great service after they arrived. Have had your warranty service 4/5 years very pleased. Have recommended your company to several of my friends and they are pleased. My only complaint your telephone and web site sucks.

Did what they said they would do as quickly as possible. No questions asked. Couldn’t have asked for any more. I live in an area that’s not as easy to get to and they made it happen. Have let others know that it’s a good investment.

Water leak in shower. I have had First American Home Warranty for about 5 years and I used it for the first time a month ago and was so happy with the results. I have ease of mind knowing I am covered if I need it.

Clogged drains. All Plumbing Express answered the request and called, came quickly, and handled things professionally. They answered my questions as needed. 1st American Warranty Company got my order out quickly, so I could shower and wash dishes without putting my family on hold waiting or service.

We have been customers for over 4 years and have had great service every time we've filed a claim. The website is easy to use and they provide amazing communication throughout the claims process. I would recommend them to everyone.

Shaunette is always responsive to me and my clients. She explained the program really well; and my client is very happy!! The client purchased a new construction custom home, and is looking forward to having this additional coverage. Shaunette has amazing customer service and I will always recommend her.

When the water heater broke First American customer service was very attentive to my concern and immediately schedule a plumber to check it out. The plumber came in a couple of days and after thorough checking and testing evaluated we needed a new water heater. It was all coordinated and installed. Thank you First American for a great service.

We are a customer of First American for over 18+ years. In the early days we had great experiences with their customer service reps as well as vendors. Over the past few years they are increasing their fees and the quality for service is declining significantly. We are at a point where we don't see a value of being a member anymore. We are not going to refer First American to any of our friends & family members!!

I change to another Home Warranty insurance because I get tired of the Bad Service of FAHW and Bad contractors in the south of SC. After 10 days I made my cancellation by letter, I call them today and they told me that there will be any refund my payment was draft on Apr 6 and they cancel immediately. I told them that in that case they will need to cover me the rest of the month, if they will not reimburse me and guess what? They said, "No sorry, you cancel and the mail letter of cancellation was received after your draft so there is no refund!!!"

Buyer beware! I had this company in the past and the process was very different. They now take your money and make you wait 30 days before you can request a repair. I did not know this and when my tenant called me about a leaking washer, I said no problem we have a home warranty! Low and behold when I called in to set up the appointment I was told I couldn't because the warranty hadn't started yet (they had already taken my full amount for the year!). So I waited the 30 days and now I'm told the leaking washer was a pre-existing condition and that I would need to hire someone to repair the washer and then provide First American a copy of the receipt showing it was repaired. Oh by the way after the 30 days is up you cannot cancel the warranty. What a scam! Stay away!

This company is ok for small warranty claims like a thermostat change or a small leak but if it comes up with a larger claim say replacing a heater unit they give you the runaraound. Seems like they will send diff companies out till one explains how the result of the heater giving out is not covered by their warranty guidelines then try and charge you for sending them out and never fix anything!!

The paperwork to initially sign on and then to renew every year is pretty straightforward. Lots of straightforward options to add additional appliances to the home warranty. The last time I called, First American had a customer service agent that couldn't spell my name and they couldn't hear me. I had to repeat myself a number of times. So, that was a little frustrating, but the service itself was fast. The company they sent out was very good.

I've had First American for five years and have had some problems with them before that they were able to make right. I needed an oven replacement. They sent somebody out who said, “Yeah, it needs to be replaced.” But the communication was not very well as far as First American goes. They ended up sending a new oven and having me sign some things online saying that I accept it. But the fine print is where it gets a lot of people.

The washer arrived and was installed without incident. After 64 days we are doing laundry again. Mariela, who recently took over the case, did a fine job getting everything done.

The lady that did the financing for the house when we bought it had First American when she moved into her house. She said they were great. You make the claim, they come out, and they see what needs to be done. They fix it. No muss, no fuss. You pay your copayment and so far, they’ve been good. The claims we made, they did it, so I’m happy with that. The icemaker overflowed and the housing was broken, so every time it kicked on, it filled the refrigerator with water. They came out and replaced it for a $75 fee. Also, my mom lost a key and it had to be rekeyed and put a new lock in the door. Everything else has been working.

I've had First American for couple of years and it’s been great, but they have to make sure they have the right vendors. As a one-time fluke, the people delivering the microwave were supposed to install it, but they were just deliverers. They said they would install it if it was absolutely a cinch. If it was not a cinch, then they wouldn’t do it. My tenant said they dropped it, yanked off the old one and ran. They were there in a flash. He said they had no intention of installing that microwave. My husband and the tenant ended up installing it. I then realized, it wasn’t the people who came out to inspect it in the first place. Still, I would highly recommend First American. They’re responsive and I’m very satisfied.

The nine years I've had First American has been an up and down experience. It’s either they're off-the-charts good and customer service is great or the exact opposite. For the most part, it’s dealing with their off-hours customer service because I believe during non-peak hours they contract out their customer service with somebody overseas or not in the United States. So you’re dealing with somebody that either doesn't understand the process or doesn't understand what I’m trying to explain. But I stay around because we’ve had more good experiences than bad.

Listen, It now has been several weeks and this company still has not fixed my AC that I pay a premium for. They have sent out cut rate companies that have awful rating and have not looked at ALL the problems. They look at one problem and half ** it. My Washing machine and AC unit have broke within months of both fixes. I have asked third companies come out and check the work which all agreed that it wasn't done properly. First American takes no blame and does not care. LET ALONE CAN CALL ME BACK!! They surely did not care I was without AC in Florida for two weeks and was willing to drag it out even longer before I said quits. I ended up calling another company to come help me without using first american after they dragged their feet which helped me out and fixed my problem properly. This company is not reliable when you need them. Save your money and time and go somewhere else!!!!

One of our best friends is a real estate person and when she was recommending a title company, she recommended First American as well. She recommended that we get the product and we have loved it. The most recent claim we had was for a garbage disposal and it was so easy to file the claim. I called the company up and told them what was wrong. They said okay then I paid my copay and I got a call the next morning from the vendor to come out. They came out, fixed it and went away – done deal. I’m very satisfied with First American.

First American Home Warranty is a great investment. My friends gave me a plan when I got my first home, and I am really thankful. They saved me a lot of money when my kitchen appliances broke, and they repaired them.

Updated on 06/20/2020: To attempt to settle the claim, they mailed me a $180.00 check, which I tore up. As far as I am concerned, a repair costing me $3800.00, which to me doesn't require a warranty is an insult. They think mailing me the check is settlement. It is not. It is in the garbage and I will not remove my complaint nor say it is settled. THE CLAIM IS NOT SETTLED.

We had not had good success with the first contractor that First American put. He wasn't very nice. So we got it changed to this other one that had been to our house before and he went MIA. So, we waited and waited 'cause for me, it was not a big deal. Finally, we just let First American know and they assigned us this person that came out. He's really good. The guy came out for our water heater claim and he did everything. Then one day, we smelled gas and we had the guy come right back out. We let him know, he came out and he fixed it. Everything has been great and I've already told people about First American. I just wish they'll give us a little bit of a discount.

I have submitted two or three claims, nothing major, and First American has already gotten those taken care of. In fact, it’s very easy to file a claim. I don’t have any trouble getting in touch with anybody. The first claim was kinda slow and they actually got me in touch with a special department that tried to push that along because we were having trouble and it worked out great. Then with my most recent claim, my interaction with the technician was brief and great. He came in and fixed the problem then he left. I got the warranty through the purchase of my last home. It was provided in the sale. But I’m in real estate so I’m also aware of the company because of the business that I’m in. As a matter of fact, First American is one of the top that’s being used here on the coast so I would absolutely keep the warranty.

Summary: I originally called after noticing a leak in my garage wall. First American (FA) sent over a plumber who diagnosed it as an Air Conditioner problem. FA then sent an A/C Tech (Sears) over who recommended replacing the system after finding the system was rusting and breaking apart and the debris were clogging the pipes. The tech cleaned the pipes and reported need for new system to FA but the leak still persisted.

First American did fix their mistake and my washer has been replaced. Thank you Consumer Affairs for giving the consumer a platform to be heard when it seems like no one is listening.

My Realtor said that First American was first-rate and that if I was gonna get anything, that would be the company. I had other companies in the past and these guys won. Usually, the turnaround's anywhere between 24 to 48 hours when I put in a request online. I get an email right away, and as far as an acknowledgment, right away I get a text message letting me know who the subcontract's been assigned. Right away, I get an email from the subcontractor letting me know when and how they're gonna be on site. It's just really smooth. Everybody is in harmony, working very effectively. Their subcontractors are very good, professional, and customer-focused. They communicate very effectively, letting us know where they are, how it's being fixed, why it's being fixed, and giving us some advice as well once they complete the work.

I've tried other Home Warranty companies and they're terrible. With First American, I just call them and they immediately get back to me and take care of the problem. They're wonderful to deal with. The contractor that I've had come out recently has been here before. They are very nice and accommodating. They took care of things and were very professional. I'm very pleased with First American.

Everything was very simple with First American's claim process and they are very punctual with everything they do. As soon as I put in a claim for something, they had somebody who would contact me pretty quickly. Most of the contractors they provide have been outstanding. The tech they sent for my recent claim with my ceiling fan was great.

I've never had a home warranty before but I find it pretty valuable. The seller purchased the First American warranty along with our home purchase and I’m considering renewing this when it expires. I've had an electrical claim and it was good. I submitted the claim on the phone and the rep might have called the contractor then he finally called me back. He told me when the contractor would be here and the guy showed up when he said he would. He also did exactly what he said he would do. He was quick and to the point. He got things done faster than I expected. He fixed the problem and I've had no issues since. In fact, I plan on using him again.

I’ve had First American since June. I signed up with them because I didn't renew with American Home and because of their reviews. I’ve used First American twice and I appreciate that the website is user-friendly. Also, I haven't had anything but great experience with the contractors. I just had a plumber come out. I went online and set it up. They contacted me and scheduled an appointment the same day. Then, the contractor came out the very next day as promised. The person did not have the proper equipment, so First American sent out a different contractor who was more experienced, but he came out as promised. I haven't had any issues.

First American is worth it but it's a little expensive. It's 75 bucks every time somebody comes to my home to do anything. If that can be a little cheaper, it'd be great. Also, I noticed that some contractors are small business people who just started out. They know what they're doing but we're disappointed in them. Yesterday, we scheduled for someone to come out and look at our refrigerator. It was not cooling in the freezer part. They gotta postpone their visit to our refrigerator in our home. So, I cleaned my freezer out because my food was spoiling already and we wasted a lot of money. Also, I have an older lady who lives with me and her medication requires refrigeration. But overall, the work that the contractors have done is good. We got a new hot water heater and a new dryer installed perfectly. Our refrigerator is a little more important than a dryer but we're still blessed they did well.

It’s easy filing claims with First American. I just call them. Their reps are good. They help to get you to a person that can help fix the problem. I’ll recommend them to get it because it’s easy to get help.

Getting a home warranty with First American Home Warranty is one of the best decisions that I have ever made. My air conditioner was not keeping my home cool and First American is quick to send a contractor to identify problems. I only paid the service call fee. They are the best there is!

We've had some good contractors and some bad ones, but all in all, First American is a good company. To submit claims, we call them and they'd say that they'll get a contractor to call us. And sometimes, by the time I hang up, the contractor calls. Then they come out.

First American was cheaper over another home warranty. Their contractors were pretty good. I've only had one problem, we were without hot water for a couple of days, but that wasn’t really their fault. They were just waiting on a part and that took way too long to come in. Then the $75 call-out fee is a bit too much. I wish they could reduce it down to 50 bucks a time instead. That’s just personal preference.

My dad told me that he got First American home warranty for use if things break down in the house. At first, I thought I didn't need it since my house was brand new. But he kept stalking about it and said that when his refrigerator went out, they took care of that. Then years went by and I decided to try it out. They saved me a lot more money than I spent on the warranty. They also replaced a lot of items for us. A tech came here one time when my upstairs AC and heating unit was messing up and he fixed it. I paid 65 at that time, but it would have cost $400. And when the whole thing was broken again, a replacement would have cost me almost $6,500, but it only cost me $1,900 to do that through First American. They had to replace it because in 2021, there would be no more Freon so they had to replace it with the new system.

The contractor had been here on a problem that we have had since we bought the house -- it was the second time he came out. He was a very nice young gentleman who had to drive about an hour to get here. He would ask what we were doing to get to know us and we would talked for a while. Then, we showed him our problem. He had both problems that he had in here on a short time and he did a good job.

It’s been close to 2 months since I filled my claim. I have had four “so called” technicians come to my house to inspect and they all agreed that my damage was due to regular wear and tear. Due to wear and tear the gas valve of my gas range needs to be replaced. All the four technicians agree - and I have recordings of the technicians stating that it regular wear and tear.

The guys sent by First American come in, they do their job, and they get out. To me, that’s terrific. But First American should have somebody work 24/7 and on weekends. Other than that, it’s working out okay.

I'm in the business of seeing warranty programs all the time. I do mortgages so a lot of times at the closing table, Realtors give packages to borrowers and things. I knew of all the different names so I just looked at all the different ones and weighed out who I thought was the better of all of them. I liked the amount that First American covers and the price that they do to cover them. They're more detailed in the house than just your refrigerator, your washer, and your dryer. They talk to you about the springs of your garage, the knobs on your appliances, and things like that which other companies overlook.

Fast, prompt, and incredible—this has been my experience with First American Home Warranty! I highly recommend them because they are on top of the game. They don’t try to scam you from covering your damages. Instead, they help you as much as they can!

Things have been great with First American Home Warranty. I filed a claim for my refrigerator that stopped cooling and their tech came and changed out something. He fixed it all in one day.

We had First American in California. Then we have them in Idaho. They’ve been perfect. I had a water heater go out and they took care of it right away. They had a plumber call me. He came out to the house and said that I needed a new one and they would put it on the next day. The company was very good and their guy was terrific. I'm really happy with them.

This company is absolutely awful! They have been stringing me along now for 2 wks with an HVAC problem. I live in Florida, have 2 dogs and an elderly person in the home and it’s 88 deg out. First contractor they sent out said it was a buried coil outside which caused the issue and resulted In a claim denial. WRONG. Condenser is sitting on a concrete slab! I call them back, they tell me that they cannot order a second opinion but if I paid on my own, I could have another company come out to give their assessment and if approved, First American would cover that cost. I did that, called them back with the second opinion which clearly stated that this was not a matter of a buried coil but in fact just wear and tear from an 18yr old unit which uses r22 Freon to begin with.

I had a fellow out for our toilet. He did a nice job and they got a hold of me pretty quickly. It wasn’t an emergency so I wasn’t pushing too hard. But First American called me within two days. I also had a big issue with a flood last year and the plumber that I got was outstanding. I ended up doing something that was not within the coverage of the plan but it was a better way to deal with it. He was really a nice guy and helped me a lot with my insurance company because there was an issue of whether they would cover it. And he interceded so we got it covered. Then, I recently had to have a re-inspection because I got my insurance renewed, and he came and did it. He didn't even want me to pay him, but I did.

Bought a house 6 months ago and the cheap sellers chose this home warranty company. We’ve had 8 basic wear and tear repair requests made and NONE of them were honored by this con artist company. This is a scam. If you have the chance, request another home warranty company.

First American get things done. And I don’t have to call and call again.

Very competent service providers! Prompt response and on time arrivals. Immediate access to entire process from beginning to end! Photo provided of technicians to ensure safety! Professional care was taken regarding my home and clear explanations of the service required or recommended! My technician was knowledgeable and courteous! Received quality service that would normally cost thousands only cost me my flat service fee! I’m very pleased with First American Home Warranty! I’ve been a consumer 2010!

We have been with First American for over 10 years. They have improved greatly over the years. They really take care of you well, and follow up on every claim. We are very happy with them and recommend First American to everyone looking for good home warranties.

First American usually gets to us quickly, but the last time we had an issue, the person that was supposed to come out for our new dishwasher had a health problem and no one contacted us for two weeks. I didn't like that. We then had to hire somebody on our own and then get paid back, which we didn't like that much either. Recently, I was getting some new floors put in my bathroom and the contractor found a leak. I put in a claim for that on Thursday and I was told that there was moisture in the wall so check-marked the box and put it in as an emergency. But I still hadn't heard anything by yesterday so I just canceled it. Usually, they never just not reply at all, but I didn't even get a text back.

CM Plumbing was assigned to come to my home and Chris was great and found the leak quickly. Casey was back the next day and did the repairs on the leak. Happy with results that the leak is gone and everything is back to normal.

We have only had an account with First American Home Warranty a very short time however, we had a leak from the toilet in the second bathroom. It was simple and fast to submit and order request and the response from First American and the service provider was fantastic. We had the issue fixed in about 48 hours. Not that I want to need to use them again, however I am not concerned about their service.

Great customer service and always follows up to make sure that I was happy with the work that was completed. What a nice change for a company to outdo my expectations. The service companies that they send out are always friendly and professional.

My microwave totally died. They had someone look at it, and decided it was better to have it replaced than repaired. All in all, it went pretty smoothly. I was worried that I would have to jump through a lot of hoops to get it done. But other than finding an installer, it was a great experience. I highly recommend them!

Drain was backed up warranty. Was fast at getting someone out to help. They have always been fast and very helpful. Also very respectful and polite. Would recommend to everyone for any appliances and peace of mind. It has been a huge help in the past and from what I've researched they cover more than most other companies out there.

First American Home Warranty was quite responsive in assigning a plumber for a leaky shower so they were good in responding once I called them. They also worked well with the plumber assigned to us in paying for the service performed.

My husband talked with the representative and all went well. It was a nice surprise to be told that the garage coverage now include the springs. Thank First American. The company which made the repairs also responded in a timely manner and keep me informed of the arrival time and what was needed.

Water heater replaced within three hours. Friendly and courteous team. Cleaned everything up and hauled away the old water heater along with old piping and other materials. Even fixed the dryer vent for no charge while they were there! I would definitely recommend their service.

I had a water loss on 2/6/2020, after my water heater ruptured. The 1st dispatched plumbing company threw a literal temper-tantrum after arriving on scene, because I had already used a family member to help with the secondary repairs. He was kicked off my property and I requested a second company to come out. After I did some research, I found plumbers get kickbacks for referring these secondary damages to different companies. The second company was dispatched and completed the diagnosis. I was told it would take another week or so for the appliance to be repaired as I would have been at 2+ weeks without hot water. So, I hired my own plumber to install a new heater. I paid $1,300 out of pocket, First American's cash-out option was only $450. Fine.

Was an emergency so had to use outside contractor for plumbing issue. Paperwork and reimbursement handled in timely manner. Have recommended to friends. For heating issue they were right on top of it until fixed which took about a week. Heat pump kept seizing.

Burner on cooktop stove. Tech arrived within a reasonable time. Had the problem diagnosed and repair in about 5 mins. Took longer to fill out paperwork than to do the repair. Explain how the problem most likely happened and how to prevent it in the future. Very nice young man!

Ibed from Ace Garage arrived on time. Very polite and professional. Door was fixed and price discussed before work was begun. Door opens and closes without problems, now. It was a pleasure dealing with Ibed and First American, as always.

Stove. The service man came on time, identified the problem and resolved it the same day. They explained what the problem was and how long it would take to fix it and they did exactly as they told me. Very professional service.

We started with First American Home Warranty last August. We had a claim for the garbage disposal and another one for the range and they both went well. The garbage disposal was fixed and the thermostat on the range was off, so he had to put in a new thermostat. Their technicians were swell. Both of them were very courteous and very friendly. First American did very well and delivered exactly as they said and that was what we expected.

I’ve been with First American for about a month. They were part of our homeowner’s package, at closing when we bought our house. First American sends very professional technicians. They are our third company. The other two were terrible but this one looks like it could be a good one. The people who delivered my washer were supposed to hook it up but didn’t. First American responded right away and did what they said they would do. I went online and said, “This is what I need,” and they contacted up a local plumbing company, who contacted me right away and set an appointment. It happened very fast. My other companies in the past, you could wait weeks and weeks and weeks. The plumber came out and said it was the people who delivered the appliances that needed to fix it. It wasn’t in their purview. At delivery, the delivery person looked at it and said, “I’m not supposed to hook this up.” But they ended up coming back and hooked it up properly.

I had a claim with First American for a leaking hose bib outdoors. Someone came out the next day and everything went perfectly. It was repaired on the spot. The tech was on time, friendly, very respectful and kept me updated. First American has been very responsive anytime we've ever had a claim. We're pleased with the service.

Problem one: no contract was ever sent after purchasing this with our new home. Problem two: every "covered" item has a laundry list of exclusions which they use to deny legitimate claims even on items specifically listed as covered (more on that later). Problem three: they sent three separate contractors ALL of which bad mouthed the warranty as essentially worthless. Problem four: expect to waste A LOT of time with lots of back and forth and continuously be denied legitimate claims.

Awesome customer service and respond time for the vendor. They cover many more items than the competitors'. Recommend them to my family and friend. Their prices are set up so that you can pick only what you need. Online is easy to used for all who need service.

We had a home warranty and had a toilet leak. This warranty company sent out a contractor. He looked at the bathroom and saw the "floor was uneven" and could not do any work. He left without touching a thing. The next day we paid our own contractor to fix the toilet and he did it in 10 minutes no problem. The warranty company never sent us a bill and then sent us to collections. So essentially, you are going to get charged for zero work being done. They will negotiate the bill and are rude to talk to on the phone. BUYER BEWARE!!

I went with First American because the seller paid for first year and realtor recommended. They have been awful. 5 visits at $75 to repair AC leak. The firm they used is not the best, couldn’t find the value to release the water in the system so flooded the sinks and tub. Charged me to put in another valve (not covered and not needed). Plumber tells me the work was in necessary. There was a valve running outside. Complained to First American - no refund no concern at all. My bathtub was leaking. They sent a plumber who was there less than 5 minutes and said he didn’t know where the leak was coming from just easier to replace the tub system. Well that’s not covered and they wouldn’t send another plumber unless I hired a plumber.

One of the worst experiences I've had. It's been 2 months since I opened a service request for a bad Dryer. They have yet to fix anything and fail to provide updates as promised. My wife with RA has joint pain and is having to do laundry elsewhere, hauling our laundry around. I unable to help her because I have to work. First American doesn't seem to care about any of this. They could have replaced my unit by now, but are choosing the cheap option of trying to replace parts, without even knowing for sure what the problem is.

I had a ceiling fan go bad. The contractor came on time, diagnosed the problem, got a ceiling fan and replaced it. No hassle, no arguments. I've always had good luck with First American. I've used the coverage several times and never once had a problem.

I'm able to make the request for service with First American very quickly and they quickly provide a vendor that's gonna come and fix things. I've had them for about a year. It’s really the service provider who they are contracting with that I have the most relationship with versus the company. So far, all of their service providers have been very good and nice and efficient in communicating.

We have had First American Home Warranty for approx 2 years. We have had 3 calls to them. One for our furnace, once for our central air (they completely replaced the unit) and one for a plumbing issue. First American was very curious and timely. We got out furnace fixed, our central air replaced and plumbing issue fixed with new faucets. The subcontractors that came to the house were very respectful, friendly and cleaned up completely after their service. I highly recommend 1st American.

Garage door opener not working. Overall good service but I think the year and number of trouble calls Should be consider if unit gets repair or replace. This was the 3rd trouble call and they were going to fix it again. I decide to tell the repair technician to just replace the unit since this was the 3rd trouble call and the unit was 19 years old. I paid the whole amount for the new unit with installation. Paying the home warranty didn’t help on this case.

It seemed like a smart idea to go with First American. I had a recent claim for a clogged sink. The whole claim process was a little weird. Where I live, they didn’t have a technician, so I had to find my own. And with the gentleman, at first, I was misunderstanding. So, I was getting upset. But then, when I understood the whole concept, everything was fine. The guy came out, I paid upfront, and then I received a check for the amount I paid. The reimbursement took about two weeks. But they did stay in constant contact with me, which was really nice, in letting me know that it’s been submitted and they were just waiting for the check to drop.

A piece had broken on our oven range. I called First American to submit a claim and it was all automated. The service from the technician was prompt and correct. They had to order a part and come back but they did it all in the time frame they said. This is our year six with First American and my experience has been good. I like the peace of mind of having them.

Had filed a service request for my pool timer that is not working. On the contract book that I have, it clearly says that timers are covered. When the contractor came and did their assessment. The reports came back that it is the timer that controls the pneumatic system that is not working. Now First American called me saying that they will not cover it because it is part of the pneumatic system which is not covered. Contract they gave is really misleading. It is really useless buying their home warranty insurance. They should’ve specified on the contract if they won’t cover any timers specifically. It’s upsetting.

Very pleased with my Home Warranty with this company, they are easy to contact with service needs, have good contractors that do the service calls and excellent on follow-up. Thank you, have recommended them to several friends! Appreciate your company and have intentions on keeping them for many years!

My garage door spring was replaced; however, I had to miss two days of work waiting for the door to be fixed because it took the garage door company three days to arrive and repair. And my car was stuck in the garage because the door would not open.

I've only had First American for 6 months and have used my coverage twice. One for HVAC repair and the other for dishwasher repair. Both times I have been very happy with the timeliness and professionalism of the repair person. First American website is very easy to schedule service.

Always prompt, good work & clean up after work! I will always renew my warranties! Usually come out same or next day to fix problems. I am always informed of any delay in parts or hold up of scheduled appointment.

Water was leaking from the back of the refrigerator. At one point, the liquid that came out was black in color. Enough water leaked on to the floor, it caused considerable damage to the floor and carpet in the other room from the kitchen.

Washer repair. The tech was on time, quick and courteous. I appreciated the service. He was honest in his evaluation and did what he could to fix our issue. Please send that tech next time I need this kind of service. Thank you for allowing this company to be a part of the First American Home Warranty company.

I had two recent claims with First American and both were resolved to my satisfaction. The reason for 4 versus 5 stars is that I did have some issues with one claim and needed to escalate the matter with First American. Once I did, I received excellent service and I plan to renew my contract for another year.

Always give good customer service and ready to help me with, whatever household problems we may be having. They also make sure that whatever company they send me is reputable and ready to help solve my problem, and give me a quick response to setting up an appointment, with me in a timely manner.

Had a great experience with Ideal Plumbing. They came out, ON TIME, diagnosed the problem, promised to return with needed supplies, showed up again ON TIME, fixed the problem, were clean and professional. We used to have the "other guys," who we had for 15 years, and they generally treated their customers like dirt.

My washer was not working. Called FAHW on 2-10-2020. I was told that Senitt's Appliance Repair would be my contact. Senitt's came out on 2-13-2020. Technician diagnosed problem. Lid switch was broken. Very quick fix. Chris was great! So happy with FAHW!

First American Home warranty's service request system was easy to use. There was a quick reply and contact to a service provider. The provider was good, though there were some minor issues with the communication between them and their service people, and their service people and us.

We just recently purchased a home and have had to use our home warranty twice since we have moved in. Both claims were handled quickly and it was fairly easy to get it all taken care of. One of the claims we a complete breaker panel replacement and it was really smooth.

Repair was quickly scheduled. Had to wait for repair due to all repairs scheduled but was expected. One repairman came out and couldnt fix the problem because it was a sealed problem but the other repairman came out quickly and finished the repair. Both were very respectful and answered all my questions.

I have had great service for the past six years. Am looking forward to my seventh year which will occur in May of this year. I will gladly recommend to anyone in need of a service. I have already recommended FAHW.

This is the best warranty company that by far I've been with. April will be a year I've been with First American Home Warranty and dont have the first bad thing to say about them. In fact I'm getting ready to sign another year with them.

First American home warranty Technicians have been extremely efficient and very courteous. They get in, get the job done and better than any other home warranty service we’ve had in the past. You can trust their service and their team members.

I was pleased with how fast they responded to the call. The work was exceptional. I would recommend him to anyone who has a problem with their garage door. FAHW was very helpful. Too bad the work wasn’t covered under the warranty.