First American Home Warranty Reviews

Due to COVID and moving internationally, we purchased our home sight unseen and insisted on an American Home Warranty. The seller didn't provide it but we wanted it enough to pay for ourselves. We have had occasion to use the warranty several times and have always had prompt, courteous and accurate service. This is just a 'no-brainer' when it comes to home ownership.

First American has been wonderful. I called them because the sensor went out on my washer and got a company. It took them over a week to come help me. I called First American back and we got Sears out here. Sears comes right out. They got faster service. The tech checked out the sensor and did a good job. I talked to him while he was doing it and he was considerate. It didn't bother me talking to him. He knew what he was doing. I had another home warranty company and I got rid of it. It was a lot more money per month than First American.

I love First American and I’ll renew with them. I recently had a claim for my water heater. Even though it was a newer water heater, it was sending false information and causing it to stay hot all the time then it would just shut off. The tech came out and replaced the part. He ended up giving me his phone number because there was no way I could reach anybody at the office. My only complaint is that the vendors are extremely difficult to reach. First American had a vendor that was relatively near for electric but the other couple were far so it was difficult to get them to my location. I wish that First American had some more vendors centrally located in the San Bernardino County area.

I get a response quickly when I file a claim but it seems like First American can't get anybody out for three to five days. Recently, I had my basement flooded. I was trying to get a plumber out because of the drain in my basement. It happened on a Friday and they couldn't come out till Wednesday. I’d like to see the repair techs being able to come to our house quicker. I also did have a problem when I put in the claim for my heater. It was blowing cold air and it was almost below freezing. It was the same thing. The contractor couldn't get out for days so I ended up paying out of pocket for somebody else to come out to fix my furnace.

I had my garage door repaired on the 24th of March. I noticed there was some kind of repair still pending on there but I hesitated to call First American. When I called, they said the 30-day time period was already over for them to work on the same thing without any fees. But First American is a good warranty company. They know what to do exactly. I’ve had a few claims the last month and I requested one a day before yesterday. The technicians they send are good. They come on time, know what they wanna do and finish their work.

The online warranty request submission form is easy to fill out, and I get a response from First American shortly after I submit a request. My warranty requests are usually responded to within a couple days and the work is completed within that same timeframe.

I requested services for stoppages in kitchen sink, the plumber came after 2 days and check the sink for less than 10 sec and said will submit recommendation to my insurance for change of pipe as it was installed wrong, but they did not do anything, I waited for 2 days and called the insurance to follow up, finally scheduled 2 days after, the plumber came and said that they were here before that he did not tell what they will do today and left. The insurance denied the request for not cleared reason, we ended up paying outside plumber to do the job and he did the good job the unclog the sink. How would you deny such request without doing anything first, and others can do for only less than 30 mins, very frustrating.

I have contracts with 1st American home warranty at 2 homes. 1 in Los Angeles in one in Lake Havasu city Arizona. I've used 1st American home a number of times in both homes and been extremely satisfied with the contractors at every Interaction. I've been extremely happy with 1st American home warranties phone Personnel. I have, and will continue to recommend them to friends and family.

Since l have had my warranty, l have been extremely pleased with the workman. If they weren't able to finish a job, we would reschedule for the finish. When work was complete, they would be sure to clean up afterwards, which l appreciate!

We are extremely satisfied with all aspects of First Home Warranty. When we needed to file a claim it was efficient, timely and the technician from Astor Appliances diagnosed the issue immediately, ordered the needed part and returned in a timely basis as promised. Everyone was professional!

First American home protection plan is reasonably priced. First American response to service requests is fast and provides quality home repairs. Service providers are professional, qualified and knowledgeable. Website easy and reliable to use. We highly recommend First American home protection plan.

The plumber that came to our house was friendly, knew his job and did a good job and was on time and he did exactly what we need to have done, thank you so much First American Home Warranty, we will use you again.

We are very pleased with First American Home Warranty services. We have utilized them for air conditioning issues and recently electrical problems in our home. They have been extremely helpful and quick to respond to our needs. The staff are always courteous and professional. They have completed each request for service quickly and completely.

First American was helpful all the way through the process, and in the end, reimbursed us fully. I would recommend them because they were helpful and honest; however, there was one negative. The process was long and arduous and took a lot of my husband's time. I guess with the world we live in today, they have to be extra careful and authenticate every detail. An easier and faster process though, would make them an even better company.

If you want no fuss, no muss with an insurance experience THIS IS THE PLACE. I have had other insurances where I was ready to hire an attorney to get the help I paid for but NOT here. I called, told them what happened, next thing I know...there's a service professional ready to take care of my challenge. SIMPLY CALL, FILE CLAIM, PROFESSIONAL HELP IS ON THE WAY.

The new plumber who was called in to replace AUL Plumbing did an excellent job. He was on time and knew what he was doing and made the repair in accordance with our desires. The original plumber came in, declared that we needed a replacement, took the $100, left and never called back or returned our calls.

So far American Home Warranty as been on my side since day one. You guys really make a customer have relief during a appliance failure and letting the customer know the updates. I’m glad I’ve chosen American Home Warranty. Thanks????

Easy to do online requesting service. Response time is faster than expected. They provide service company so I did not have to hunt someone.. Service companies are quick to contact and service calls are are faster than doing yourself. Outlay of cash is much less than total cost of fixing issue.

I have been with them for about ten years, they are good and fair, I actually compared them with Choice Appliance. When my heater broke down they paid me for a new one. I paid the one thousand dollar technician fee which I actually was able to choose my technician. While Choice Home gave nothing, I was having 2 of them at that time, so I quickly stick to them and drop choice home.

Required a second opinion who turned out to be better qualified to assess the problem which required the gas line to be red tagged. Eventually the gas heater was replaced which was greatly appreciated. Gary, service rep from Provolt, was very professional and knowledgeable.

Each time that I request a service from First American Home Warranty, I have always received a great response and help in a short time, We are really happy with the service and we have recommended the service of First American Home Warranty.

I was introduced to First American Home Warranty by a close friend. The signing up process was easy and the Lady who was helping me was very patient and knowledgeable in regards to what I was looking for, and what kind of a plan would best serve my needs. As a new member, I felt comfortable that this Company would be available to me if ever I would need their services.

Very friendly and helpful staff. I have recommended them to other people. When there was a little problem with parts delivery, due to Covid, they were right on it. They ended up replacing my washer instead of just fixing it.

I called for a plumbing problem. Was fixed in a very timely manner and very professional. Would highly recommend them to all my friends. They were very courteous and handled my problem with no questions. The agents are very helpful. Great warranty plan.

We recently purchased a home in Henderson and found a couple of appliances needed repairs. We called First American Home Warranty and without hesitation they came right out and took care of the problems. Thank you very much First American.

I started on a rough note in the my first claim but since then, FirstAm has exceeded expectations and repaired my water heater, oven and replaced my microwave - literally savings thousands of dollars at the cost of nominal service charges. The turn around time is quite reasonable too. Highly recommended.

The service was good and they stopped the leak but it came back the next day and the problem much bigger and we had to use our insurance for the home to fix it. It was the first time we used the service and there are no complaints. Let's see how it works as time goes on.

I would highly recommend First American warranty, because they have yet to let me down. Very reliable and efficient. They are also cost effective. The employees are very professional and courteous that work for and represent the company. Best regards, Kareem

I called First American Home Warranty to request a service on my dishwasher not running. I paid 75.00 dollars fee for the service. A technician was sent to check on the dishwasher. He found the board is bad. There were black mark on one side of the board. He also told me the outlet connected to the dishwasher is not working. I assume the electric shock burnt that board and the outlet. He told me he need to order the board and will be back with the board to fix the dishwasher. He asked me to replace the outlet because it’s not covered. He also told me to call the pest controls because he found 2 tiny roaches???? inside the dishwasher. I agreed having those two done before he come back. He should be back on April 20, 2021.

We just purchased a house in Simi Valley. I am working with Janis ** and Tamara ** in order to resolve the swamp cooler issue past 3 weeks. There is no process made. First of all, the communication is really poor, and each time they come up with another step or requesting more stuff, then I have to wait several days to get a response. First American assigned a technician first, then they sent "more reliable" one. But, guess it was not enough, supposedly the last one needed to come one more time, then I waited for several days, it turns out to be the last call was canceled by the insurance. The cooler is leaking on the roof, will fall off soon because of the corrosion. Only wasting time and money.

Our dishwasher leaks. We called American Home Warranty out to inspect it. The service man could see it was leaking but determined that it was excessive amount of soap causing the leak, even though we were using PRE measured packs of detergent. $75 for this observation. The dishwasher kept leaking. We requested another service, $75 more. This time the service man determined it was faulty weatherstripping around the door. After calling in to his office it was they realized that the weatherstripping is unavailable and the unit must be replaced.

The previous owner of the house purchased this as part of our home purchase. Our whole kitchen and laundry had some blockage so we requested a service for $75. Their first matched plumbing service Street Plumbing & Rooter (**) did not reply to us for 2 days. Multiple calls always ended in the voicemail. Then we called First American. We wasted 30 min to find out that we have to repeat "speak to a representative" three times in a row to get to an actual person. Then their rep spent another 20 min trying to call Street Plumbing & Rooter and came back saying that all is fine and they left a message. After we pushed for changing a service provider, the rep went back to "talk to the manager" for another 10 min and got back saying the best they can do is to have another provider coming 4 days later. On their own request page, they promised "24~48h for non-emergency" and "8h for emergency". This is total **. We ended up finding a plumber ourselves.

My son is with First American Home Warranty. He said they did very well so he referred us to them. I submit claims on the phone because I stay on hold. We're busy and it's easier for me once I start just to stay there. Because whenever First American called me back, I would always be somewhere else and I couldn't talk to them.

We had a leaky kitchen piping. We had one great visit and four bad ones. The last contracting company was excellent. They turned up early and they were very good. They fixed it. Very happy with them. The previous company to that, we had one guy come in our house with muddy boots and we had to clean up after him. We had to schedule it four times. They did no-shows. I had to call them to see if they were still coming. We had to set aside eight hours of windows because they had kept either not coming or they were late and I would have to follow up. That experience was very bad, I felt very dissatisfied. If I was First American, I'd want to hear about the negative ones so they could clean up their business. No point in hearing all the great stuff all the time and think everything's great, when I'd be very skeptical about referring them given the negative experience we had.

Signing up for the program was easy. It's no problem submitting a claim. The reps tell you the time when to expect a contractor and most of their work is fine.

I like First American. I’ve been a customer for at least three or four years now. Sometimes when the AC goes out in the summer, the service takes a couple of days. But that's just the nature of the beast. First American outsources its customer service agents to different countries so sometimes, I have a problem with that. But everyone outsources and I get it. You're paying $40 a month, what do you expect?

There were a couple times where they said something was covered and they sent somebody out and it wasn't covered. It also takes some time to get somebody out but they've all been great once they come. Usually, the average repair is going to be three to six weeks before it's completed. It takes a while, but most of the time, it works out well. I would recommend First American. They've replaced quite a few of our appliances. Most of the time the last few years have been easy too.

I opened two claims this year. We had a washing machine dryer and it failed. It had no repair so First American proposed to replace the unit. One complaint I have is First American proposed a replacement that did not fit our expectations so we took the cash option. It really took a long time to get the cash. They should speed up the reimbursement process if we don't take the replacement option. My second concern is about the dishwasher issue that we just had. A repairman came and it took a long time to get the parts that he ordered. He installed them and the dishwasher is still not fixed. I had to call again to reopen the claim because it's not working. You always have to call because the First American website has very few functionalities online.

I've been with First American for a long time. So far, so good. The tech who came for our hot water heater did well. I was just a little confused because I ended up paying $1,000 out of pocket. They tried to explain the issue. Part of it was I had to upgrade some of the fluids then I had to have it inspected, which we hadn't had to do previously. Overall, First American is beneficial. But if I put the money in the bank, I could do just as well.

Our water heater went out in December. We submitted a claim and then they contacted a plumber. The plumber came out and wanted an additional $500 to put the tank in. So we said we’d do it ourselves. We didn't think that the warranty would pay for it at that point because we did it ourselves. But we found out a couple of months later that they would pay for it. Then they reimbursed us for what we had spent on the water heater. They're also usually prompt to respond and take care of the issue as quickly as they can, considering everything that’s been going on this past year. They're really good to work with.

I had a claim for my garage door and First American's service was good. I was called pretty promptly. The technicians start and end early, from 9:00 to 4:00. They should do evening hours for people. That would be cool. It was quite inconvenient going without a garage door from Tuesday to Saturday. I could have gotten it promptly serviced if they had the ability to come out in the evening. That way, First American can get happier customers and prompter service. In my case, it was my request to wait until the weekend because I couldn't miss work during that period when my garage door went out. The technicians came promptly on Saturday and fixed it.

Recently, making claim with First American has been super easy because I can just go on their website, log in and put in a service request. I requested a plumber to come out recently. One of my sinks wasn't working and it totally slipped my mind so I didn't put it on the service request. I told the plumber about that and he wouldn't even look at it because it wasn't on the service request. That meant I would have to put in another service request and pay another fee to have another plumber come out. It was irritating. But overall, First American has been pretty good and pretty responsive. They're very easy to work with and they really strive to satisfy the customer. I haven't had any issues with them and that's why I stayed with them for many years.

If you are looking to purchase a home warranty, stay clear of this company. They show no urgency to help fix your issue, take their time and my claim was suppose to be expedited. My water heater stopped working and I turned in a claim, I told them what was wrong with it, they sent a technician out to look at it three days later, he did not fix it, he had to diagnose the problem and report it to them for approval (which I already told them what it was) 5 days later, I contacted FAHW and they had not received the diagnosed issue, so I emailed them the diagnoses from the technician and asked when they will have the parts sent to repair my water heater, FAHW said that purchasing would have to approve it and it could take another 24-48 hours, 6 days later and I am still waiting for parts to be approved and sent to technician. Best case I will have Hot water 18-20 days after problem started.

First American Home Warranty is a good company that owners can reply on. Their service is very quick and professional. The contractors they used are also companies that can be trusted. In 2019, we were recommended to another warranty company. Comparing the two companies, we went back to the First American Home Warranty without hesitation.

We had an electrical problem with switch for 2 recessed ceiling lights in kitchen. Electrician came and said recessed housing light broken not covered by insurance. We replaced housings and electrician came 2nd time because we said problem was not fixed when he left. On 2nd time, he came and said loose connection in attic and he is not small enough to connect them to recessed lights. So, our problem of 2 recessed lights unresolved after 2 tries due to wrong diagnosis on 1st time and unwillingness to fix 2 recessed lights on 2nd try. We need someone to take care of this problem.

Checked fridge to see where water was leaking at and discovered water filter wasn’t put in right. I felt better when he checked fridge as they say better be safe than sorry. This is the second time we’ve had to use them. Time before was a/c unit.

Awesome company and service! As first time home owners, it gave us the peace of mind of keeping maintenance issues manageable. Not only are they very responsive but the companies they contract with have all been professional and friendly. A huge bonus is that it is very easy to start and complete a repair request. This company is a solid A in my book!

Called for warranty work on my air handler that was leaking water into an adjoining room. FAHW set up an appointment with an HVAC company, but it would have been after the weekend. After calling to explain, they immediately escalated my issue to next day service. The team they dispatched was courteous and professional.

First American Home Warranty was recommended by a friend at work. She had been using them for 5 years and was very happy. I've had them now for close to 10 years and I couldn't be happier with their service. One year I had to contact them 3 times in one month! I would recommend them over other companies.

The freezer section was not working. You did not have a technician so I called one and he said it would cost $2000 to fix it. The maximum you were willing to pay was $1000 so you make a buyout offer and paid me $925 and closed the repairs.

I called First American Home warranty because my dishwasher would not stop running. When the technician came he asked what the problem was and started checking everything. He told me that it was my timer. Told me that he would order the part as soon as he got in his truck. I received a text from First American letting me know that my part was ordered. Before the Technician left my home he scheduled a return appointment to come and install the part. It was about 1 week. I received a text when my part was shipped.

First American has been a Godsend! They have already saved me hundreds of dollars in repairs I would have otherwise had to pay out of pocket. The timing was perfect for me and a wise choice, as just a few months into my service, my refrigerator broke down with a $600 repair that only cost me my nominal service fee. I had an electrical issue a month or two later, again saving me hundreds. Thanks First American!

Very professional. Explained everything. That's all I can ask. He called before he was on the way. He got here in a timely manner. He was wearing his protective gear. He fixed the problem at a good pace. We appreciate it. We have been with you guys a long time. Thanks.

I made an online request and was very clear in the comments section that I wasn't sure if this was an issue for a plumber or someone else. The plumber said, not them. Ok, so First American calls and says it's not a covered repair at all...so nobody read the comments section? Why was someone sent out for a repair that wasn't covered? Had I done this on the phone with an agent I would not have been charged as they would have been able to tell me it was not a covered repair. VERY dissatisfied with the online service request tool.

I have been very satisfied with my home warranty coverage under American Home Warranty. Their coverage is very comprehensive, price is reasonable and their responsiveness to requests for service is great. I recently had my garage door opener fail, went online, submitted a request for service and received a response the next business day. A service call was scheduled within two days and the repair was completed in about 30 minutes.

The first company that you sent was Williams Appliance. Their tech was unprofessional and rude. I would never let him service any of my appliances. The next company was Accord Appliance, and their tech was great. The washer works like new, all without any new parts.

First American replaced our hot water heater. They did not cover all the expenses, but they covered the biggest part, which I appreciated. The plumber that came had a little glitch. Like with things like that that are old that get replaced, there's usually debris. Sediment gets in the line and causes some problems with our faucets in the house. I called them after they had left and they came back and tried to fix that. They did a good job. But I had to call them to do that. They should have tested that all the water lines were clear before they left. But they were happy to help and I appreciated that. They were also very professional.

Something broke on my dishwasher. They sent somebody to fix it. It got fixed, but it was the same issue I had before. It had something to do with the gasket that was totally coming apart, so it wouldn't close. Within a couple of days, the gasket started coming off. So I called them. I told them that it wasn’t fixed right, and then they were going to go ahead and call the appliance company that can fix it. But then, again, they took a while to get back on the phone. From then on, they said that they would call the company. Then I didn't hear anything from them after that. A week went by, and then I called them back. They said, “You were supposed to call the company.” I was like, “What? That's not what the last representative told me.” It was a misunderstanding. They still have to come back and fix it. I'm scheduled for them to come back on the 13th of April.

It takes me two minutes to submit a claim with First American. Having that website, you can go on 24 hours and place the claim. It's just super simple. I don't even have to talk to anybody and it’s done. Then they message me and say, “This is the person assigned and they'll call you within 24 hours.” The techs are always cool and super nice. Everything's been fine with their work. It’s also pretty prompt. The longest I had to wait was for the dishwasher to be shipped. But the water heater was done in two days.

I refer First American to all my customers and I also have them on my property. I love them. I had a pool guy out not too long ago. He was very professional and it was just a user error and he fixed me up. They've been really good for me. Even if I need help speeding it up, I just call my rep, Kevin, and he speeds things up for me.

They assigned our washer claim to Sears. Sears took a while to come out. When they finally came out, the man walked in, he looked with one look and then left. He said, “Yup, you need a part.” Then we didn’t hear back from him. I called First American back and they were able to resolve it by saying, “We'll find the part for you or we'll just replace your washer.” Then, all of a sudden, Sears found the part and then they came back and asked us if we want to install a part. He came in, installed the part and now the washer works. We also put in a claim for a microwave. They gave us a replacement check because it's such an old microwave. So we got two things and they were perfectly fine. It was easy and fast.

Once you put a ticket in they will not send anyone out or update your ticket until you call. After talking to 5 different people and stating my story to each one of them because their is a lack of communication in this company. Then they will make you wait to get it fix with their crocked companies. That want you to pay them off the books. I have had a leak and been dealing with them since 03/12/21 and they still want me to wait so a third company can come out and look at the same thing on 03/23/21. The whole time it is leaking in my foundation. I called back again and the supervisor today say you can take it or leave. it. We will only cover $500 of the whole bill and the rest is out of your pocket. I only give them 1 star because I can do negatives.

They eventually replaced my oven. They sent someone out three times. I first notified them in the middle of December and the claim was finally resolved in February. Everybody I've ever spoken with was really courteous and very appreciative. ​I'm very satisfied.

FAHW provides a good service at a competitive price. My only complaints are the amount of time it takes to get anything done. Hold times on the phone are extremely long and if you need to go outside of the 'provider network', be prepared to spend a lot more time. Overall, I've renewed the contract for a second year, so I do see the value in it; that said, I've spent way more time than I believe is necessary to get things fixed.

After a cost of over $600 for the home Warranty and paying a $75 service fee, two weeks later they tell me they are not covering what the contractor has told them needs to be done to have the washing machine working properly since water backs up through the drain tube into my laundry room floor. Why do I need a Home Warranty if they charge me a service fee and a high year fee and still don't fix the problem? Don't get caught in this scam. Guess that's why they need to advertise themselves all the time making promises and offers they do not cover.

The service Technician, Mac, arrived to install the new motor for my Washer. He explained what he would be doing; communicating while doing the job. I was very please with his work ethics, professionalism and as important, his easy-going personality. I am completely happy and satisfied with his work in getting the job done. Sincerely, Dorothy

The service on my ice maker was awesome. I put in on Friday night. Monday they text said they were coming and when I got home they had been and fixed it all done. This is the way it should be handled, not almost 4 months later like on my washer. VTEC is a great company to do the work. I would send them all my work in this area not Wilson Repair. They are bad.

As a brand new customer, I thought I had read through all the details and found I hadn't..Upon having a garage door issue, not understanding it would be covered we went through our normal calling our garage door service process...Later learned this should have been handled through First American, I reached out to see if I had options..I learned I did and they supported me with a reimbursement. Great way to start a new service. Thank you.

After a year with FAHW, I couldn’t be happier that I switched from a previous company. I manage several properties and have had ample opportunity to experience FAHW’s stellar customer care from service request to service completed. Their vendors are also top quality.

The plumbers arrived on time. The service men were polite and professional. They took proper time to repair my faucet. The gentleman purchased parts and replaced them properly. I was pleased with my service. I plan to use Home Warranty services again in the future.

Another completed claim! Fast, easy, and hassle free. Customer care is always willing to help resolve any issues with follow up calls in setting up contractor as needed. I have placed Multiple claims and either repair has been completed or replaced.

I like the peace of mind that knowing that our house is covered for the unforeseen circumstances like a water leaks or electrical or the appliances are covered. If they can’t fix it they’ll replace at no extra charge. I would recommend it to my friends and family.

Really happy with fast response. Received appliance in timely manner. Very happy with the appliance they provided to us. I do recommend this company to anyone. It was very easy to submit a claim in less than 10 minutes. Not hard at all.

Slow response on repairing or replacing heating system. We are into the third week on action repair or replacing the unit. Would appreciate some information on the plans to repair or replacing the system. Can be reached at the phone number above.

I c easily created a trouble ticket on line and was quickly handled. I was immediately assigned a plumber. I was kept abreast of the job status by email and text. The plumber called me under the allotted time and set up an appointment per my needs. The plumber showed up as promised, quickly addressed my problem. I am thoroughly pleased with First American Home Warranty as with the professional repair work provided by the plumber.

We have had First American for many years and have had excellent experience with them. We feel very secure because when things break down we know we save a tremendous amount of money and would highly recommend to others.

We live in CT and bought a 2nd home (built 2010, single family) in Texas 12 months ago. We plan on retiring there in a few years. We rent it out for now and have not been able to travel to TX because of pandemic sheltering. We are not familiar with tradesman in that area. Thus it has been extremely helpful to have First American promptly make the repair arrangements for us when needed, once we initially inform them of a problem. We also have been happy with the prompt service we’ve received from each local service (3 or 4 plumbing repairs, garage door hardware repair, refrigerator repair). The peace of mind provided justifies the cost of this coverage. I also believe our tenant has some comfort knowing that unexpected problems will be repaired promptly.

Did an awesome job in a timely manner. The PVC was damaged. The repair was complete. Because of the great service, I’ve used Allen’s pool service for regular maintenance. I would highly recommend Allen’s pool for all your pool needs. In my opinion Allen’s pool goes above and beyond what is expected.

customer of your company, I have been satisfied with all four calls, and would rate the outcomes all within the ranges of adequate to excellent. I hope this helps.

We have been most satisfied with the FAHW and the savings it has afforded us. In most cases repairs were made in what we consider a timely manner. However when circumstances called for replacement, the wait was at least 3 weeks. Now having said that, it is due more to contractors than FAHW. Their people have always been polite and have always done everything they could to help. And, in the end, all was done to our complete satisfaction.

Doors were rekeyed in a professional and timely manner. The appointment was secured within a few days after our initial call. We appreciate the promptness of our request. The service technician was courteous and addressed all our concerns. Thank you for the service.

The repairman called me the day of the initial appointment and wanted to come early. This worked out great since the window was from 12:00 to 5:00. After his inspection it was determined both machines needed parts. He placed the order and I was notified a week later of a new installation date. Once again the appointment time was convenient and efficient. So far, both the washer and dryer are working much better without noise or pause. I'm very happy with the service from First American Home Warranty and Accord Appliance. One thing that could have been handled a little better was from the agent who called me to let me know about an easy electronic fix on the washer. She left her phone number and extension so I called her back, waited days for a response and never got one.

Sent text and called when on the way, efficient, found the problem and was difficult since the leak was actually from the top of the DW panel as well as from the side gasket. He was polite and explained why it was leaking. Would use him again.

I have been with First American Home Warranty for 10 years I have had several claims and they have competed them. Sometimes there is problems with slow completion. But mostly finished in 1 to 2 days. I plan on staying with first american as long as I can afford to do so.

Service is good. I recommend this for everyone. Some contractors are slow contacting you but FAHW react swiftly once you inform them. I am fine with the service I have received over the years and will continue my service with FAHW.

I’ve made 3 claims in the last 3 months and each time has been handled quickly and efficiently. One Touch Plumbing was used to handle 2 of the claims and each issue was solved promptly. Their communication was great as well.

They nice and very helpful. One Plumber came over. They call me and told what the Plumber had suggested and I told I wanted a second opinion and right away the same day. I got the a text with the information of my second opinion.

I still have no working HVAC system. It has been a month and ten days so far. THERE IS NO EXCUSE THAT ALLOWS FOR THIS MUCH TIME. Even if parts had to come across the country by pack mule it should be done long ago.

It is always a difficult situation when something breaks down, whatever it might be, in your home - appliance, plumbing, whatever. Just knowing that First American is there to help is so comforting and has proven to me to be so settling and beneficial. Your agents could not be more understanding and supportive through these times. Thanks for the years of reassurance and resolution of all of my issues. First American is terrific.

I raised a service request #** regarding my broken home garage door opener with First American Home warranty (FAHW) on 2/12/2021 - A contractor (Ace Garage door) was assigned who visited my property on 2/15/21 - The contractor assessed the opener needs to be replaced and said they deal in a particular brand and that will cost me $800 for replacement, although my expectation was to get a like for like - FAHW said they would cover only up to $278 towards replacement and labor to which I expressed concerns regarding the exorbitant out of pocket cost I would incur just because the said contractor deals in a particular brand.

Updated on 03/24/2021: I have been dealing with First American Home Warranty on a claim since early February of 2021. They have made promises to reimburse me on a claim and as of today, March 24th, I still have not received a one penny. Look at their last response, "We will provide payment solely for the upstairs repairs as there were no leaks reported for the downstairs bathroom faucet. Please allow 5-10 business days for the processing and delivery of the check. Thank you." And still no payment. Do not trust this company. They will not honor your claim and you will be just wasting your money. Find another home warranty company. It can't be any worse.

Tri Valley microwave repair was assigned to our request to have built in microwave repaired because it was turning off before time requested was completed. First appointment was cancelled by Tri Valley when they indicated that they had overbooked and scheduled two appointments for the same time. Second appointment was cancelled 1/2 hour before scheduled time because they had car problems. Contractor reset microwave because he said a power outage caused malfunction but microwave malfunctioned 24 hours later. Now microwave wouldn't allow you to set time for heating food. Contractor said he would call the next morning after checking to see if he had the parts to repair the microwave but he never called back despite leaving several messages on his answering machine.

Filed a claim with First American -- the contractor they hired, Expert Appliance, failed to show up or contact us for the scheduled time provided. Instead, he showed up the following day with little to no heads up. Expert Appliance spent a total of 10 mins looking at the fridge before deciding the issue had to do with the inner workings of the drink dispenser (drink and ice dispenser work just fine, the issue is a massively loud knocking noise coming from the very bottom of the fridge).

I can honestly say that I gave this company a fair shot hoping that it would be a better choice than the previous company that I dealt with but it was just as bad. I filed a claim for my dishwasher, technician comes out and evaluates the problem, determines that two parts need to be replaced, leaves and tells me that someone will be in touch with me. One week goes by and I receive one of two parts. I call the technician to make them aware and they tell me that the warranty company informed them that the second part is on back order. OK.

Very dependable and helpful in solving our issues within a timely manner. We had issues with the timing of an appointment with the original contractor but once I contacted First American a new contractor was assigned. The new contract set a timely appointment and our hot water heater was repaired.

We have been waiting on someone to install our dishwasher for 3 weeks and no one has came around or called. Also someone came and looked at the AC, no word since then. Now the temperature is getting warm and it’s hard to sleep at night. I worked in customer service before becoming a first responder but I still show great customer service to those who call me for help. I am typing this for help in these issue we have came about since we bought the house 6 months ago.

Definitely a five star recommendation in my opinion for me. With my experiences at this point. They have been understanding and fair in every aspect situations that I had occur. So yes, I would recommend to a friend or anyone else indeed.

The whole process was quick, professional and all aspects of the process exceeded our expectations. I would recommend First American to anyone who owns home and wanted it maintained at the highest level. The quality of the service rep and equipment was clean and the installation was seamless. Truly a professional operation.

I spoke with support and was told that my repair was covered. After a confirmation that it was covered I booked online and paid the $75 fee upfront. When the repair person came out he confirmed it was NOT covered. Not only did I need to cover the repair 100% out of pocket, but I also lost the $75 service fee because he was sent out by the warranty company. If I had been told upfront that it was not covered I would have proceeded differently.

Good value and reasonably timely. Would like to see contractor response time reduced to 24 hours. Particularly important when failure puts heater out in winter or a/c out in summer. Plumbing failures are also critical and need to be addressed faster.

So far, I have had two separate plumbing issues. Being able to go online and request help is really easy. Your response was swift and helpful. The companies that did the work in my home were professional, friendly and responded in a timely manner.

I called the company to ask for a refund of the money I paid to the company I found to fix or replace my garbage disposal, as I was told to do so because the person they found could not go so far. The representative was very nice and helpful and after I sent her the invoice she said it was going to be taken care. I will be waiting for everything to go good and fast.

I was very satisfied with First American. I had a claim for a capacitor for my air conditioner and they were very prompt, and I was pleased with it. So, I renewed the service. I was very lucky on the second claim. My pool service had never backwashed my pool pump. If they did, it wasn't in a timely manner, and it ruined the whole thing. But First American replaced the whole system, the grid and the housing. The contractors were very personable and knowledgeable and they did things in a timely manner. I've had nothing but good experiences. I've talked to other people that have been affiliated with their company that have been very dissatisfied. There were a bunch of horror stories, but I was very fortunate.

I deal with home warranty companies every week in my profession and this is by far the worst company I've ever dealt with. Their customer service is non existent, wait times on hold over an hour even with extension to supervisor, no notes taken so no one knows what is going on with acct, have been on hold for over 4 hours this wk with 3 supervisors and still no resolution. 45 days expected for a dishwasher part and stove ticket was closed out by vendor but wasnt even fixed. Absolutely the most frustration clown show of a business ever dealt with. Will never let one of my clients get a home warranty from them. So many good companies out there to pick from with great quick service.

Going on 6 weeks to get my oven range replaced. In my contract they list up to $3500 replacement value with similar features or issue a check. Dozens of phone calls and getting nowhere. Just filed a claim with BBB. Hoping for a resolution. They certainly are keeping my monthly checks for my warranty plan!!

The seller of the condo that we bought had purchased the home warranty through First American, and so we've just been turning in some things that were deficient with the condominium. We found problems since we’ve moved in. Everything's been good so far. We had a problem with the garbage disposal and that got fixed rather quickly. The guy came out and said he wouldn't be able to repair it so he had to replace it. He replaced it very quickly. I was really pleased with that guy because he was pushing up against the window where the store was going to be closed where he had to buy the garbage disposal from, and he went and got one, made it there right before they closed, and then came back six o'clock in the evening and installed it. So, I was pretty happy about that.

I use First American for both of my homes, and I've been very satisfied with the work. I have had First American for several years now, and it's very easy to submit a claim. I submit all of my claims online. It takes a couple minutes. The responses from the contractors are really quick. On the website, it says that they have from 24 to 48 hours to contact you. But in most situations, it's been 24 hours. The only thing is if I needed to call customer service, it always seems like it's a long wait. Even before the pandemic, it seems like the time to hold is very long and that can be frustrating.

First American was on top of the claim. It took a bit longer because they had to order parts. But that’s understandable. The techs did a good job.

Good service, prompt technicians who were knowledgeable and made necessary repairs. First American is the best home warranty company I have experienced. They have a local representative as well and that gives me a lot of confidence if any issues do arrive. I have recommended them to several of my friends already.

We just renewed First American for the second year. My biggest frustration is that there's one phone number for everything. Even on the website, there's no way to contact someone or email someone. The only way to do it is the phone number, which is ridiculous. I have had wait times of an hour or more, and I've gotten hung up on, and then I've had to call back and wait another hour to get through to somebody. I found it terribly frustrating. But the dashboard itself online is good. For the most part, it's a pretty good system to be able to contact and file a claim and then get somebody assigned to it. I do think it's a helpful coverage to have when you're buying a home.

I've attempted two get two repairs done. For both, the chosen contractor is impossible to get ahold of. One literally has their phone disconnected, and never called me, the other set up a service appointment, ordered a part, and it's been three weeks. I tried calling the contractor, at 10, on a Tuesday...no one answering. We'll see if they call back. Want to talk to First American to try and get them to do something? Good luck; contact is by phone only (no email support), and there is an extremely long queue. No callback system in place. Just pay out of pocket; save yourself the hassle.

A little more prompt service would be really nice. Sometimes, it takes a little longer for scheduling. Some contractors don't call. I've had at least a dozen claims and out of those, three or four took three weeks or more to call but the rest of them were not bad. About 50% of the time, they're prompt and they call within a week.

Hello, I am relieved to finally have gotten to the best person to help me at First American, Dalia, and the person who followed through with phone calls to plumbers and electricians, who had attended the home visits since November 2020. She then arranged for a plumber to view the issue who showed up the next day and then followed up with a phone call the following day. THREE DAYS of finding a solution with two options.

Where do I begin? The extremely long wait times to speak to a rep even before covid. Good luck with a contractor actually contacting you in a timely manner or even returning your call. In search of another company for sure at this point.

Recently, we had a hot water claim to First American and it was really smooth. It also was because of the contractor that came out. They were fantastic. But there have been a few contractors that have been horrible to work with. When they get assigned to me, I cringe and I call and I ask if I can switch, and they would say I couldn't. If there was more flexibility around that, that would be great. Also, First American should identify those contractors and try to find other ones that are meeting everyone's needs.

Doing claims with First American Home Warranty has been fairly simple. They fixed my refrigerator, and I have to give them a call right now to let them know that it wasn't fixed properly. It's the second time that someone has been out to try to fix it. It was a different company. I'm gonna get to the point where if they can't fix it, we need to replace it. So, I'm gonna have that conversation with them next. I've had a previous claim for a leaky showerhead that they fixed with no problems, and then they fixed a microwave. First American has been fairly easy to deal with.

I've done claims to First American Home Warranty several times. The most recent was to fix the oven and one of the burners on my electric stove. The claim process was extremely easy. The technician was very polite, friendly and very instructional. He taught me what the process was in a very simple way. He had to order some parts. This is an older model, so it took a little while to get them in. But by the time he left our home, the parts were ordered and had a delivery date of parts. Then everything was scheduled on time. First American has been a great service. I’ve taken the opportunity to use them as needed, and it’s never been an issue.

I called in my claim with First American. It was successful. My dryer quit working. The serviceman that came out said I had to get a new one because the motor burned. I did get a new dryer. Everything went smooth, except I didn't know it until after the servicemen installed the dryer, but the dryer opens the wrong way. It opens to the right and the dryer is on the left side of my washer. But other than that, everything is fine. The dryer works good. It's just a little hard getting the clothes out. I'm satisfied with home warranty.

This is a good home warranty company. Quick results. You are given the name of the company that will service you as well as their contact information. Their on line service request are great without speaking with someone. Live customer service is wonderful.

First American was the most polite and helpful, and the ones that answered the questions most effectively for me. I submit my claim online. Then, I get contacted by the company, usually by email because that's my preference, to let me know that they have assigned my claim to a subcontractor. The subcontractor then calls me and sets an appointment. They were right on time when they showed up. My ice maker had to be replaced. They contacted the company for me while I was right there with them to let them know that it wasn’t something that was repairable. Within two weeks, I had my new appliance. I’m highly impressed. The last one was Sears. So, it wasn’t some no-name company that was sent to deal with it. Just the peace of mind knowing that I've got the warranty makes me feel a lot better. It is the best $55 a month I spend.

I am extremely happy with the ease and speed with which my First American policy works. Response is always rapid and dependable from the First American end. I have had a long experience with "Home Warranties", more than 2 decades, and this is the best.

Submitting claims has always been easy and pretty straightforward, although sometimes the technicians that First American sends out don't seem to know what they're doing. We just had a claim for our dishwasher and the contractor came out quickly. But the man who came to my house didn't speak very much English. When I asked him about the dishwasher, all he could say to me was that it's broken. I wish I could have talked to the person. That has been consistent with the people that have come to my house from First American. The communication is really lacking but I can't really complain because they fix the problem eventually.

Please don't waste your money and time... It's more than a month that I'm waiting for pump that they should purchase. They have assigned a nonresponsive contractor which doesn't have a good reputation. My pool cleaning company said that I have to drain the pool and fill with new water just because of these guys. I will proceed with legal action against them.

Submitting claims is usually pretty easy. It's a pretty good service and it does well.

I have been with First American for 15 yrs. Only had two concerns which were quickly corrected. I think the monthly cost at this time is well worth for the services that you get. Choices of Service workers have been very good with exception of a couple and adjustments were made to my satisfaction.

Our refrigerator was just repaired. Had to order a part and after it came in it only took a short time to repair it. Repair man was quick and was a nicer person very polite. Wore his mask and was very sanitary the way he handled things.

My experience with First American has been pretty well. They have been a big help and I renew with them. Everybody's been pretty nice over the phone. When the technicians come, they have booties on their feet and masks on their face. They are perfectly fine with me.

Was a great experience. The technician came out, recognize the problem immediately and fix it all within a half of an hour. I was very impressed and will recommend them to others. They are a great vendor for you.

Filing a claim online is a lot quicker than over the phone. It's a lot better than sitting on hold for 30 minutes. The contractors are awesome and everything’s great. I'd recommend First American to my friends and I have. I signed up for another year.

I have been with First American Home Warranty (FAHW) for 3 years and I had my shares of repairs needed. Each and every time I got quick response and the restorations were taken care off within 48 hours. The troubleshooters contracted by FAHW are efficient and reliable.

Good service, we have had to use them a couple of times for plumbing issues and they were taken care of quickly. No problems experienced and good service. Good service to have, covered our hot water heater and will cover our other appliances.

Our A/C quit in September, Heater of same unit quit in October. Freezing for months. Then there was a huge out of pocket expense that was not planned for! OUCH! FINALLY approved but for January 12! But thanks to FAHW rep, we got it Dec. 21!! Works great! WARM AT LAST!

Great company to deal with, file a claim and within 24hrs they are on it. They send someone very qualified out to see what the problem is and take care of it. We had a problem and it was just getting to the holidays and it was taken care of quickly as possible.

Your guy came and fixed our problem in a very short time. My husband called on the phone for help and you sent a man out to fix our leak. He was here in a reasonable time and finished the job shortly after.... He was very polite and his work was excellent.

This would be a 5 star rating but I would like to recommend having several 24 hour emergency contractors available through FAHW. When I needed it the most, FAHW was unable to locate a plumber during my emergency. After multiple conversations and several calls with FAHW, they were able to locate an approved plumber eventually. My goal was to quickly mitigate damages to my home as a result from an unexpected drain issues. It felt like I needed to negotiate what was covered vs. what I was willing to pay. I’m not a plumber and did not know how to obtain one during that ordeal. Feel free to contact me anytime to discuss.

Dryer failed. Was hanging clothes for a while then washer went out. Got appointment 8am-5pm. Tech called at 4:54pm and said would be on site in 40 minutes. He looked at washer but said had no work order for dryer I called in. Waited next day again 8am-5pm. At 4:50 I called. Was told no one was coming cause no order. 5 days later when part was here for washer waited 8am-5pm again. Got call 3pm. Be there one hour. Guy shows. Fixes washer w part and dryer with new heat element he had in truck. Did excellent job. Took a bit of time as it was a lot of work. When he left at about 6 pm he still had another appliance appointment to go to. Sad.

First American contracts with the plumbers, and appliance repair that are really not good, I have dealt with all of them. They are not, for the most part, well trained. I had a couple instances where the plumber came to my rental property and told my tenant that they could not fix a clogged drain, and another plumbing company wanted to charge me for a house pressure regulator valve that they said needed modifications., Got my own plumber and had him tighten the fitting. And when I contact first american, and tell them that this is a scam., they continue to employ the same bad contractors.

I had two friends that were enrolled with First American so I went with them. The first claim was for a hot water heater. I paid a lot of extra fees but the work the plumber did was good. The second claim was great. It came out of my co-pay and that was it. All of technicians have been great. I'm still waiting on my icemaker though. The expectations of things being done very quickly is a little bit too much to ask. I have to go through First American and First American has to go through someone else so it's a little bit of a delay in there.

Plumber came, checked that the old one was not running, and replaced it with a new one. Same brand and quality as the old one. I don’t know how old it was and he didn’t ask. Great service from both FAH and the plumber.

Updated on 02/17/2021: I wrote a review earlier but am unable to update it so this is a more detailed one --I have had my home warranty for over 22 years and at first it was great to deal with annoying little repairs. BUT when it comes to big ticket items, do not expect the company to deliver anything close to what you would expect. After my furnace motor burnt out and melted most of the nearby wiring, I placed a claim and marked it as Emergency as the Fire Dept warned me that it was a fire risk.

This is the second time on the second house that I have the service. I had a better experience the first time. This time, the problem is the coverage. I didn't know that light fixtures are not covered. I came into this house and half of the light fixtures didn't work. I wish that they made it clear those are not covered. The fan works but the light in the fan doesn't work. That's not covered. It's funny and kind of irritating at the same time. When I spoke to them, they were very clear that my coverage doesn't cover the lights. We had extended warranties on other things like the pool and the roof and I thought we were walking into a great warranty.

I had a home warranty with First American Home Warranty ("First American") for my home I purchased. I file a warranty claim against a plumbing leak which the 3rd party they assigned opened up the stucco on the outside of our home. They had to open up a 7 to 8 ft section of the stucco. They corrected the leak and the plumber had to remove the insulation from the wall as it was wet and could cause a mold leak if it was left. The plumber then used a tool which caused damage to the inside of my drywall and this need to be fixed.

We had a plumbing issue recently. The techs were friendly and they did what they needed to do. They did it as quickly as possible and told me what they have found, which wasn't really anything. So, everything worked fine.

We have had a very good experience with your warranty. Only thing I’d like to see improve would be weekend emergency service. Example we had our AC go out on Friday and temperature were in mid 90s and couldn’t get a service person here till Monday. This is the only thing that needs improved. Saint Claire AC company does a great job. Thanks. Steve

My experience was great when I submitted a claim with First American. It was easy and the tech was wonderful. I had my dryer looked at. I need to get my dryer vent repaired. It wasn't the dryer itself. He had taken the whole thing out from the wall and shorten the lead to the vent and cleaned up behind it. He did things he didn't have to do and explained everything while he was doing it. So he was really good. One time, I needed a new ice cube maker. The tech ordered the part and came back and put it right in. He didn't check it to try to fix it. He just went, "It's your icemaker. We'll get you a new one." First American is very efficient.

Equipment is covered but not to bring it up to the state codes. This was unclear in the terms. Long call holds. Service dispatch is quick. Vendors they work with are well rated. But unfortunately not the company I was working with.

My recent claim with First American was for my washing machine. I had a good experience with them. They were very helpful. They told me my claim number and who was gonna serve me and told me when the techs were gonna call me. If the techs didn't call me within 24 hours, to give them a call. The tech did everything he was supposed to. He also had his mask. He pulled the washing machine out and checked it out. He said he'd get back with First American and we'd go from there. It went on for three weeks and then they texted me saying that they couldn't get the part. They were gonna replace it. They replaced it last January.

I submitted a fix request for my dishwasher, as it was not draining properly. The same day I submitted the request I was contacted, and a service repair was at my home within 3 hours. Only took the repair guy 45 min to complete. I was very happy with my service.

I have had to use my home warranty a few times, and never had a problem at all with either customer service or the contractors\vendors they send out for repairs. Everything was always taken in care of in a fast, friendly, and professional manner. I highly recommend this company. Thank you.

First American is good. I submitted a claim online with them and it worked fine. They told me who they had assigned it to. The people that they assigned it to called me. They used a Russian technician who didn't speak English, so it was a little bit difficult to interact. But the quality of work was fine.