First American Home Warranty Reviews

The service Technician, Mac, arrived to install the new motor for my Washer. He explained what he would be doing; communicating while doing the job. I was very please with his work ethics, professionalism and as important, his easy-going personality. I am completely happy and satisfied with his work in getting the job done. Sincerely, Dorothy

The service on my ice maker was awesome. I put in on Friday night. Monday they text said they were coming and when I got home they had been and fixed it all done. This is the way it should be handled, not almost 4 months later like on my washer. VTEC is a great company to do the work. I would send them all my work in this area not Wilson Repair. They are bad.

As a brand new customer, I thought I had read through all the details and found I hadn't..Upon having a garage door issue, not understanding it would be covered we went through our normal calling our garage door service process...Later learned this should have been handled through First American, I reached out to see if I had options..I learned I did and they supported me with a reimbursement. Great way to start a new service. Thank you.

After a year with FAHW, I couldn’t be happier that I switched from a previous company. I manage several properties and have had ample opportunity to experience FAHW’s stellar customer care from service request to service completed. Their vendors are also top quality.

The plumbers arrived on time. The service men were polite and professional. They took proper time to repair my faucet. The gentleman purchased parts and replaced them properly. I was pleased with my service. I plan to use Home Warranty services again in the future.

Another completed claim! Fast, easy, and hassle free. Customer care is always willing to help resolve any issues with follow up calls in setting up contractor as needed. I have placed Multiple claims and either repair has been completed or replaced.

I like the peace of mind that knowing that our house is covered for the unforeseen circumstances like a water leaks or electrical or the appliances are covered. If they can’t fix it they’ll replace at no extra charge. I would recommend it to my friends and family.

Really happy with fast response. Received appliance in timely manner. Very happy with the appliance they provided to us. I do recommend this company to anyone. It was very easy to submit a claim in less than 10 minutes. Not hard at all.

Slow response on repairing or replacing heating system. We are into the third week on action repair or replacing the unit. Would appreciate some information on the plans to repair or replacing the system. Can be reached at the phone number above.

I c easily created a trouble ticket on line and was quickly handled. I was immediately assigned a plumber. I was kept abreast of the job status by email and text. The plumber called me under the allotted time and set up an appointment per my needs. The plumber showed up as promised, quickly addressed my problem. I am thoroughly pleased with First American Home Warranty as with the professional repair work provided by the plumber.

We have had First American for many years and have had excellent experience with them. We feel very secure because when things break down we know we save a tremendous amount of money and would highly recommend to others.

We live in CT and bought a 2nd home (built 2010, single family) in Texas 12 months ago. We plan on retiring there in a few years. We rent it out for now and have not been able to travel to TX because of pandemic sheltering. We are not familiar with tradesman in that area. Thus it has been extremely helpful to have First American promptly make the repair arrangements for us when needed, once we initially inform them of a problem. We also have been happy with the prompt service we’ve received from each local service (3 or 4 plumbing repairs, garage door hardware repair, refrigerator repair). The peace of mind provided justifies the cost of this coverage. I also believe our tenant has some comfort knowing that unexpected problems will be repaired promptly.

Did an awesome job in a timely manner. The PVC was damaged. The repair was complete. Because of the great service, I’ve used Allen’s pool service for regular maintenance. I would highly recommend Allen’s pool for all your pool needs. In my opinion Allen’s pool goes above and beyond what is expected.

customer of your company, I have been satisfied with all four calls, and would rate the outcomes all within the ranges of adequate to excellent. I hope this helps.

We have been most satisfied with the FAHW and the savings it has afforded us. In most cases repairs were made in what we consider a timely manner. However when circumstances called for replacement, the wait was at least 3 weeks. Now having said that, it is due more to contractors than FAHW. Their people have always been polite and have always done everything they could to help. And, in the end, all was done to our complete satisfaction.

Doors were rekeyed in a professional and timely manner. The appointment was secured within a few days after our initial call. We appreciate the promptness of our request. The service technician was courteous and addressed all our concerns. Thank you for the service.

The repairman called me the day of the initial appointment and wanted to come early. This worked out great since the window was from 12:00 to 5:00. After his inspection it was determined both machines needed parts. He placed the order and I was notified a week later of a new installation date. Once again the appointment time was convenient and efficient. So far, both the washer and dryer are working much better without noise or pause. I'm very happy with the service from First American Home Warranty and Accord Appliance. One thing that could have been handled a little better was from the agent who called me to let me know about an easy electronic fix on the washer. She left her phone number and extension so I called her back, waited days for a response and never got one.

Sent text and called when on the way, efficient, found the problem and was difficult since the leak was actually from the top of the DW panel as well as from the side gasket. He was polite and explained why it was leaking. Would use him again.

I have been with First American Home Warranty for 10 years I have had several claims and they have competed them. Sometimes there is problems with slow completion. But mostly finished in 1 to 2 days. I plan on staying with first american as long as I can afford to do so.

Service is good. I recommend this for everyone. Some contractors are slow contacting you but FAHW react swiftly once you inform them. I am fine with the service I have received over the years and will continue my service with FAHW.

I’ve made 3 claims in the last 3 months and each time has been handled quickly and efficiently. One Touch Plumbing was used to handle 2 of the claims and each issue was solved promptly. Their communication was great as well.

They nice and very helpful. One Plumber came over. They call me and told what the Plumber had suggested and I told I wanted a second opinion and right away the same day. I got the a text with the information of my second opinion.

I still have no working HVAC system. It has been a month and ten days so far. THERE IS NO EXCUSE THAT ALLOWS FOR THIS MUCH TIME. Even if parts had to come across the country by pack mule it should be done long ago.

It is always a difficult situation when something breaks down, whatever it might be, in your home - appliance, plumbing, whatever. Just knowing that First American is there to help is so comforting and has proven to me to be so settling and beneficial. Your agents could not be more understanding and supportive through these times. Thanks for the years of reassurance and resolution of all of my issues. First American is terrific.

I raised a service request #** regarding my broken home garage door opener with First American Home warranty (FAHW) on 2/12/2021 - A contractor (Ace Garage door) was assigned who visited my property on 2/15/21 - The contractor assessed the opener needs to be replaced and said they deal in a particular brand and that will cost me $800 for replacement, although my expectation was to get a like for like - FAHW said they would cover only up to $278 towards replacement and labor to which I expressed concerns regarding the exorbitant out of pocket cost I would incur just because the said contractor deals in a particular brand.

Updated on 03/24/2021: I have been dealing with First American Home Warranty on a claim since early February of 2021. They have made promises to reimburse me on a claim and as of today, March 24th, I still have not received a one penny. Look at their last response, "We will provide payment solely for the upstairs repairs as there were no leaks reported for the downstairs bathroom faucet. Please allow 5-10 business days for the processing and delivery of the check. Thank you." And still no payment. Do not trust this company. They will not honor your claim and you will be just wasting your money. Find another home warranty company. It can't be any worse.

Tri Valley microwave repair was assigned to our request to have built in microwave repaired because it was turning off before time requested was completed. First appointment was cancelled by Tri Valley when they indicated that they had overbooked and scheduled two appointments for the same time. Second appointment was cancelled 1/2 hour before scheduled time because they had car problems. Contractor reset microwave because he said a power outage caused malfunction but microwave malfunctioned 24 hours later. Now microwave wouldn't allow you to set time for heating food. Contractor said he would call the next morning after checking to see if he had the parts to repair the microwave but he never called back despite leaving several messages on his answering machine.

Filed a claim with First American -- the contractor they hired, Expert Appliance, failed to show up or contact us for the scheduled time provided. Instead, he showed up the following day with little to no heads up. Expert Appliance spent a total of 10 mins looking at the fridge before deciding the issue had to do with the inner workings of the drink dispenser (drink and ice dispenser work just fine, the issue is a massively loud knocking noise coming from the very bottom of the fridge).

I can honestly say that I gave this company a fair shot hoping that it would be a better choice than the previous company that I dealt with but it was just as bad. I filed a claim for my dishwasher, technician comes out and evaluates the problem, determines that two parts need to be replaced, leaves and tells me that someone will be in touch with me. One week goes by and I receive one of two parts. I call the technician to make them aware and they tell me that the warranty company informed them that the second part is on back order. OK.

Very dependable and helpful in solving our issues within a timely manner. We had issues with the timing of an appointment with the original contractor but once I contacted First American a new contractor was assigned. The new contract set a timely appointment and our hot water heater was repaired.

We have been waiting on someone to install our dishwasher for 3 weeks and no one has came around or called. Also someone came and looked at the AC, no word since then. Now the temperature is getting warm and it’s hard to sleep at night. I worked in customer service before becoming a first responder but I still show great customer service to those who call me for help. I am typing this for help in these issue we have came about since we bought the house 6 months ago.

Definitely a five star recommendation in my opinion for me. With my experiences at this point. They have been understanding and fair in every aspect situations that I had occur. So yes, I would recommend to a friend or anyone else indeed.

The whole process was quick, professional and all aspects of the process exceeded our expectations. I would recommend First American to anyone who owns home and wanted it maintained at the highest level. The quality of the service rep and equipment was clean and the installation was seamless. Truly a professional operation.

I spoke with support and was told that my repair was covered. After a confirmation that it was covered I booked online and paid the $75 fee upfront. When the repair person came out he confirmed it was NOT covered. Not only did I need to cover the repair 100% out of pocket, but I also lost the $75 service fee because he was sent out by the warranty company. If I had been told upfront that it was not covered I would have proceeded differently.

Good value and reasonably timely. Would like to see contractor response time reduced to 24 hours. Particularly important when failure puts heater out in winter or a/c out in summer. Plumbing failures are also critical and need to be addressed faster.

So far, I have had two separate plumbing issues. Being able to go online and request help is really easy. Your response was swift and helpful. The companies that did the work in my home were professional, friendly and responded in a timely manner.

I called the company to ask for a refund of the money I paid to the company I found to fix or replace my garbage disposal, as I was told to do so because the person they found could not go so far. The representative was very nice and helpful and after I sent her the invoice she said it was going to be taken care. I will be waiting for everything to go good and fast.

I was very satisfied with First American. I had a claim for a capacitor for my air conditioner and they were very prompt, and I was pleased with it. So, I renewed the service. I was very lucky on the second claim. My pool service had never backwashed my pool pump. If they did, it wasn't in a timely manner, and it ruined the whole thing. But First American replaced the whole system, the grid and the housing. The contractors were very personable and knowledgeable and they did things in a timely manner. I've had nothing but good experiences. I've talked to other people that have been affiliated with their company that have been very dissatisfied. There were a bunch of horror stories, but I was very fortunate.

I deal with home warranty companies every week in my profession and this is by far the worst company I've ever dealt with. Their customer service is non existent, wait times on hold over an hour even with extension to supervisor, no notes taken so no one knows what is going on with acct, have been on hold for over 4 hours this wk with 3 supervisors and still no resolution. 45 days expected for a dishwasher part and stove ticket was closed out by vendor but wasnt even fixed. Absolutely the most frustration clown show of a business ever dealt with. Will never let one of my clients get a home warranty from them. So many good companies out there to pick from with great quick service.

Going on 6 weeks to get my oven range replaced. In my contract they list up to $3500 replacement value with similar features or issue a check. Dozens of phone calls and getting nowhere. Just filed a claim with BBB. Hoping for a resolution. They certainly are keeping my monthly checks for my warranty plan!!

The seller of the condo that we bought had purchased the home warranty through First American, and so we've just been turning in some things that were deficient with the condominium. We found problems since we’ve moved in. Everything's been good so far. We had a problem with the garbage disposal and that got fixed rather quickly. The guy came out and said he wouldn't be able to repair it so he had to replace it. He replaced it very quickly. I was really pleased with that guy because he was pushing up against the window where the store was going to be closed where he had to buy the garbage disposal from, and he went and got one, made it there right before they closed, and then came back six o'clock in the evening and installed it. So, I was pretty happy about that.

I use First American for both of my homes, and I've been very satisfied with the work. I have had First American for several years now, and it's very easy to submit a claim. I submit all of my claims online. It takes a couple minutes. The responses from the contractors are really quick. On the website, it says that they have from 24 to 48 hours to contact you. But in most situations, it's been 24 hours. The only thing is if I needed to call customer service, it always seems like it's a long wait. Even before the pandemic, it seems like the time to hold is very long and that can be frustrating.

First American was on top of the claim. It took a bit longer because they had to order parts. But that’s understandable. The techs did a good job.

Good service, prompt technicians who were knowledgeable and made necessary repairs. First American is the best home warranty company I have experienced. They have a local representative as well and that gives me a lot of confidence if any issues do arrive. I have recommended them to several of my friends already.

We just renewed First American for the second year. My biggest frustration is that there's one phone number for everything. Even on the website, there's no way to contact someone or email someone. The only way to do it is the phone number, which is ridiculous. I have had wait times of an hour or more, and I've gotten hung up on, and then I've had to call back and wait another hour to get through to somebody. I found it terribly frustrating. But the dashboard itself online is good. For the most part, it's a pretty good system to be able to contact and file a claim and then get somebody assigned to it. I do think it's a helpful coverage to have when you're buying a home.

I've attempted two get two repairs done. For both, the chosen contractor is impossible to get ahold of. One literally has their phone disconnected, and never called me, the other set up a service appointment, ordered a part, and it's been three weeks. I tried calling the contractor, at 10, on a Tuesday...no one answering. We'll see if they call back. Want to talk to First American to try and get them to do something? Good luck; contact is by phone only (no email support), and there is an extremely long queue. No callback system in place. Just pay out of pocket; save yourself the hassle.

A little more prompt service would be really nice. Sometimes, it takes a little longer for scheduling. Some contractors don't call. I've had at least a dozen claims and out of those, three or four took three weeks or more to call but the rest of them were not bad. About 50% of the time, they're prompt and they call within a week.

Hello, I am relieved to finally have gotten to the best person to help me at First American, Dalia, and the person who followed through with phone calls to plumbers and electricians, who had attended the home visits since November 2020. She then arranged for a plumber to view the issue who showed up the next day and then followed up with a phone call the following day. THREE DAYS of finding a solution with two options.

Where do I begin? The extremely long wait times to speak to a rep even before covid. Good luck with a contractor actually contacting you in a timely manner or even returning your call. In search of another company for sure at this point.

Recently, we had a hot water claim to First American and it was really smooth. It also was because of the contractor that came out. They were fantastic. But there have been a few contractors that have been horrible to work with. When they get assigned to me, I cringe and I call and I ask if I can switch, and they would say I couldn't. If there was more flexibility around that, that would be great. Also, First American should identify those contractors and try to find other ones that are meeting everyone's needs.

Doing claims with First American Home Warranty has been fairly simple. They fixed my refrigerator, and I have to give them a call right now to let them know that it wasn't fixed properly. It's the second time that someone has been out to try to fix it. It was a different company. I'm gonna get to the point where if they can't fix it, we need to replace it. So, I'm gonna have that conversation with them next. I've had a previous claim for a leaky showerhead that they fixed with no problems, and then they fixed a microwave. First American has been fairly easy to deal with.

I've done claims to First American Home Warranty several times. The most recent was to fix the oven and one of the burners on my electric stove. The claim process was extremely easy. The technician was very polite, friendly and very instructional. He taught me what the process was in a very simple way. He had to order some parts. This is an older model, so it took a little while to get them in. But by the time he left our home, the parts were ordered and had a delivery date of parts. Then everything was scheduled on time. First American has been a great service. I’ve taken the opportunity to use them as needed, and it’s never been an issue.

I called in my claim with First American. It was successful. My dryer quit working. The serviceman that came out said I had to get a new one because the motor burned. I did get a new dryer. Everything went smooth, except I didn't know it until after the servicemen installed the dryer, but the dryer opens the wrong way. It opens to the right and the dryer is on the left side of my washer. But other than that, everything is fine. The dryer works good. It's just a little hard getting the clothes out. I'm satisfied with home warranty.

This is a good home warranty company. Quick results. You are given the name of the company that will service you as well as their contact information. Their on line service request are great without speaking with someone. Live customer service is wonderful.

First American was the most polite and helpful, and the ones that answered the questions most effectively for me. I submit my claim online. Then, I get contacted by the company, usually by email because that's my preference, to let me know that they have assigned my claim to a subcontractor. The subcontractor then calls me and sets an appointment. They were right on time when they showed up. My ice maker had to be replaced. They contacted the company for me while I was right there with them to let them know that it wasn’t something that was repairable. Within two weeks, I had my new appliance. I’m highly impressed. The last one was Sears. So, it wasn’t some no-name company that was sent to deal with it. Just the peace of mind knowing that I've got the warranty makes me feel a lot better. It is the best $55 a month I spend.

I am extremely happy with the ease and speed with which my First American policy works. Response is always rapid and dependable from the First American end. I have had a long experience with "Home Warranties", more than 2 decades, and this is the best.

Submitting claims has always been easy and pretty straightforward, although sometimes the technicians that First American sends out don't seem to know what they're doing. We just had a claim for our dishwasher and the contractor came out quickly. But the man who came to my house didn't speak very much English. When I asked him about the dishwasher, all he could say to me was that it's broken. I wish I could have talked to the person. That has been consistent with the people that have come to my house from First American. The communication is really lacking but I can't really complain because they fix the problem eventually.

Please don't waste your money and time... It's more than a month that I'm waiting for pump that they should purchase. They have assigned a nonresponsive contractor which doesn't have a good reputation. My pool cleaning company said that I have to drain the pool and fill with new water just because of these guys. I will proceed with legal action against them.

Submitting claims is usually pretty easy. It's a pretty good service and it does well.

I have been with First American for 15 yrs. Only had two concerns which were quickly corrected. I think the monthly cost at this time is well worth for the services that you get. Choices of Service workers have been very good with exception of a couple and adjustments were made to my satisfaction.

Our refrigerator was just repaired. Had to order a part and after it came in it only took a short time to repair it. Repair man was quick and was a nicer person very polite. Wore his mask and was very sanitary the way he handled things.

My experience with First American has been pretty well. They have been a big help and I renew with them. Everybody's been pretty nice over the phone. When the technicians come, they have booties on their feet and masks on their face. They are perfectly fine with me.

Was a great experience. The technician came out, recognize the problem immediately and fix it all within a half of an hour. I was very impressed and will recommend them to others. They are a great vendor for you.

Filing a claim online is a lot quicker than over the phone. It's a lot better than sitting on hold for 30 minutes. The contractors are awesome and everything’s great. I'd recommend First American to my friends and I have. I signed up for another year.

I have been with First American Home Warranty (FAHW) for 3 years and I had my shares of repairs needed. Each and every time I got quick response and the restorations were taken care off within 48 hours. The troubleshooters contracted by FAHW are efficient and reliable.

Good service, we have had to use them a couple of times for plumbing issues and they were taken care of quickly. No problems experienced and good service. Good service to have, covered our hot water heater and will cover our other appliances.

Our A/C quit in September, Heater of same unit quit in October. Freezing for months. Then there was a huge out of pocket expense that was not planned for! OUCH! FINALLY approved but for January 12! But thanks to FAHW rep, we got it Dec. 21!! Works great! WARM AT LAST!

Great company to deal with, file a claim and within 24hrs they are on it. They send someone very qualified out to see what the problem is and take care of it. We had a problem and it was just getting to the holidays and it was taken care of quickly as possible.

Your guy came and fixed our problem in a very short time. My husband called on the phone for help and you sent a man out to fix our leak. He was here in a reasonable time and finished the job shortly after.... He was very polite and his work was excellent.

This would be a 5 star rating but I would like to recommend having several 24 hour emergency contractors available through FAHW. When I needed it the most, FAHW was unable to locate a plumber during my emergency. After multiple conversations and several calls with FAHW, they were able to locate an approved plumber eventually. My goal was to quickly mitigate damages to my home as a result from an unexpected drain issues. It felt like I needed to negotiate what was covered vs. what I was willing to pay. I’m not a plumber and did not know how to obtain one during that ordeal. Feel free to contact me anytime to discuss.

Dryer failed. Was hanging clothes for a while then washer went out. Got appointment 8am-5pm. Tech called at 4:54pm and said would be on site in 40 minutes. He looked at washer but said had no work order for dryer I called in. Waited next day again 8am-5pm. At 4:50 I called. Was told no one was coming cause no order. 5 days later when part was here for washer waited 8am-5pm again. Got call 3pm. Be there one hour. Guy shows. Fixes washer w part and dryer with new heat element he had in truck. Did excellent job. Took a bit of time as it was a lot of work. When he left at about 6 pm he still had another appliance appointment to go to. Sad.

First American contracts with the plumbers, and appliance repair that are really not good, I have dealt with all of them. They are not, for the most part, well trained. I had a couple instances where the plumber came to my rental property and told my tenant that they could not fix a clogged drain, and another plumbing company wanted to charge me for a house pressure regulator valve that they said needed modifications., Got my own plumber and had him tighten the fitting. And when I contact first american, and tell them that this is a scam., they continue to employ the same bad contractors.

I had two friends that were enrolled with First American so I went with them. The first claim was for a hot water heater. I paid a lot of extra fees but the work the plumber did was good. The second claim was great. It came out of my co-pay and that was it. All of technicians have been great. I'm still waiting on my icemaker though. The expectations of things being done very quickly is a little bit too much to ask. I have to go through First American and First American has to go through someone else so it's a little bit of a delay in there.

Plumber came, checked that the old one was not running, and replaced it with a new one. Same brand and quality as the old one. I don’t know how old it was and he didn’t ask. Great service from both FAH and the plumber.

Updated on 02/17/2021: I wrote a review earlier but am unable to update it so this is a more detailed one --I have had my home warranty for over 22 years and at first it was great to deal with annoying little repairs. BUT when it comes to big ticket items, do not expect the company to deliver anything close to what you would expect. After my furnace motor burnt out and melted most of the nearby wiring, I placed a claim and marked it as Emergency as the Fire Dept warned me that it was a fire risk.

This is the second time on the second house that I have the service. I had a better experience the first time. This time, the problem is the coverage. I didn't know that light fixtures are not covered. I came into this house and half of the light fixtures didn't work. I wish that they made it clear those are not covered. The fan works but the light in the fan doesn't work. That's not covered. It's funny and kind of irritating at the same time. When I spoke to them, they were very clear that my coverage doesn't cover the lights. We had extended warranties on other things like the pool and the roof and I thought we were walking into a great warranty.

I had a home warranty with First American Home Warranty ("First American") for my home I purchased. I file a warranty claim against a plumbing leak which the 3rd party they assigned opened up the stucco on the outside of our home. They had to open up a 7 to 8 ft section of the stucco. They corrected the leak and the plumber had to remove the insulation from the wall as it was wet and could cause a mold leak if it was left. The plumber then used a tool which caused damage to the inside of my drywall and this need to be fixed.

We had a plumbing issue recently. The techs were friendly and they did what they needed to do. They did it as quickly as possible and told me what they have found, which wasn't really anything. So, everything worked fine.

We have had a very good experience with your warranty. Only thing I’d like to see improve would be weekend emergency service. Example we had our AC go out on Friday and temperature were in mid 90s and couldn’t get a service person here till Monday. This is the only thing that needs improved. Saint Claire AC company does a great job. Thanks. Steve

My experience was great when I submitted a claim with First American. It was easy and the tech was wonderful. I had my dryer looked at. I need to get my dryer vent repaired. It wasn't the dryer itself. He had taken the whole thing out from the wall and shorten the lead to the vent and cleaned up behind it. He did things he didn't have to do and explained everything while he was doing it. So he was really good. One time, I needed a new ice cube maker. The tech ordered the part and came back and put it right in. He didn't check it to try to fix it. He just went, "It's your icemaker. We'll get you a new one." First American is very efficient.

Equipment is covered but not to bring it up to the state codes. This was unclear in the terms. Long call holds. Service dispatch is quick. Vendors they work with are well rated. But unfortunately not the company I was working with.

My recent claim with First American was for my washing machine. I had a good experience with them. They were very helpful. They told me my claim number and who was gonna serve me and told me when the techs were gonna call me. If the techs didn't call me within 24 hours, to give them a call. The tech did everything he was supposed to. He also had his mask. He pulled the washing machine out and checked it out. He said he'd get back with First American and we'd go from there. It went on for three weeks and then they texted me saying that they couldn't get the part. They were gonna replace it. They replaced it last January.

I submitted a fix request for my dishwasher, as it was not draining properly. The same day I submitted the request I was contacted, and a service repair was at my home within 3 hours. Only took the repair guy 45 min to complete. I was very happy with my service.

I have had to use my home warranty a few times, and never had a problem at all with either customer service or the contractors\vendors they send out for repairs. Everything was always taken in care of in a fast, friendly, and professional manner. I highly recommend this company. Thank you.

First American is good. I submitted a claim online with them and it worked fine. They told me who they had assigned it to. The people that they assigned it to called me. They used a Russian technician who didn't speak English, so it was a little bit difficult to interact. But the quality of work was fine.

We bought a home almost 2 years ago & many of the appliances had did not work or had problems. We’ve had to use the warranty program a few times already & it has been very helpful in getting items repaired or replaced.

Five stars! Being a first time home buyer, First American has made my first experience at buying a home enjoyable. I felt overwhelmed but First American calmed my nerves. Thank you! And yes would recommend First American to a friend!

Jay and other employees did a great job getting with my property manager and tenant to schedule the appointment time. Everything was done thru my management company, so as far as I know, the job was completed. I have always been please with the performance of Bissett Plumbing and employees.

The repairman showed up on time for the initial repair. He ordered parts and said that they would be here in two weeks. We set up a day that he would come back and repair the fridge. He came back on that day and did a great job. The only complaint that I have is that he did not call and confirm that he was coming. He did not give me a time a day ahead. He just called and showed up on that day. Sears has poor communication but I believe that is is due to this generation that we live in. They are lacking in customer skills.

I have used your services and I am very HAPPY with the quality of service the contractors and your customer service has provided. I will definitely continue to use your services in the future and thank you for all the help.

With a home warranty, I get the peace of mind that I don't have to worry about problems at any of my rental homes. When I enter a claim, they're on it in a day and get to the point. Sometimes they don't fully cover the details but their price is competitive.

I have had the most magnificent experience with First American. The one I cherish the most is the replacement of my stainless steel Kenmore refrigerator. My refrigerator actually died. We buried it and First American resurrected it without a problem. I am still enjoying my new refrigerator. It’s a pleasure to be a customer of First American.

Awesome people who try to help. A little unorganized. Send me to collections when I have already paid the bill. This happened numerous times even after official notification of their mistake. Maybe better to have a personal contact who has their own caseload.

I’ve been using First American Home Warranty for a few years know and all is great???? The crews that show up are professional and knowledgeable in their work, I can call at night and on the weekends and there's never a problem in trying to help me out.

I have been a customer of First American Home Warranty for several years. They handle my claims promptly and work well with my issues. They replaced my dishwasher, fixed my HVAC several times and had a sewer backup resolved. I recommend them highly.

I have needed the services of First American Warranty Company a few times since my contract began. They were very prompt answering my call. The online system is very easy to use. I would recommend them to anyone who owns a home.

J.J. did a great job in taking care of my garage door. He went out of his way to explain everything to me and make sure I was comfortable with all aspects of the repair. I would highly recommend his work.

First American has always been there when I needed help. I bought a pre-owned house and they saved me thousands in repairs that came about after I moved in. Plumbing, air conditioning and dishwasher issues. All were taken care of quickly.

Circuit board was replaced. First American responded quickly with a repairman. Repairman responded right away. Circuit board was back ordered, but repairman got the fridge working temporarily until new part arrived one week later. Both First American and repair service were fast and efficient in their response.

On Dec 5, 2020, we had a slab leak. The leak detection service came out the same day and identified the leak and provided an estimate of the repair work. That estimate was in excess of the very low reimbursement that First American will pay. We then decided to have our entire house repiped and that was completed by a contractor of our choice and paid out of pocket the following week. First American assured me that they would give me the cash out of $1425 for the work ($1500 is the max they pay for a slab leak, less the $75 service fee). After many many phone calls and emails, I was told on January 5, that my claim placed on December 5 was going to be paid out. ($1425).

Please do not assign Greenway Home Services to my service requests. They cancelled their 2nd trip, sent an hvac tech for a plumbing job on 2nd trip and rescheduled their 3rd trip. It took five appointments to get the job done. I had taken time off work and was notified day of on each cancellation.

We've had two claims. One was extremely easy. No problem. Once I made the claim online, First American assigned the case. The service came, and it was fixed within a week for our hot water heater. We are having extreme difficulty with our heater, though. There's no way to make a claim online because it’s a boiler and their system is only set up for HVAC for heat. They had to have us find somebody to fix it. We've been without heat since the first of the year. They wouldn't escalate it fast enough. It was the holiday for that weekend so we couldn't even get somebody to come look at the heater until the following week. It was annoying that they didn't seem to understand that the house was without heat, and it's in the middle of winter in Wyoming where it's below zero.

I keep trying to speak with a supervisor and can never get through to anyone. Please have someone call me to discuss. I can be reached at **.Or email me. I am very very unhappy with First American. Your lack of communication is very poor. I am done.

UPDATED 1/23/2021: I was up at 5 am waiting for All Pro Mechanical they called me at 9 am and said the part just got there. Here we are with another lie. How many times do I have to be lied to before American Home Warranty gets the message that All Pro Mechanical is taking them for a ride. WAKE UP HOME WARRANTY AND FACE REALITY!!!

Each time a broken appliance had to be replaced, they did so with sub-par ones. They are never “equal” quality like they say. They take months to do it. They also do whatever they can to wriggle out of a legitimate claim.

Updated on 02/07/2021: I have been having an ongoing problem with my heat/ac blower motor.... It was repaired once and the airflow was never right but I was assured it was fine....it stopped working and a technician came out and said blower motor wasn't installed correctly and wouldn't touch it (paid $75.00). Original company was sent back out and said that the Fan is broken and he ordered the fan. 10 days later he comes back out to install and was unable to install and discovers that it's an electrical part needing replaced. I HAVE BEEN WITHOUT HEAT IN THE WINTER FOR OVER A MONTH. Next week it will be in the 20s and still no response from the contractor or First American Home Warranty. They have been awesome at taking my money but terrible at fulfilling their end of the bargain. WOULD NOT RECOMMEND TO ANYONE.

My hot water heater went out and it got fixed thru First American Home Warranty. The guy was was kinda shady but he did great work.

Slow to respond. Very slow to fix the problem. Useless contractors and they just don't care. 29 days with no hot water. On the 30th day, they offered to cash me out, 30 days later, used a bucket to wash everything. Even wore a cowboy hat to make it feel real.

Please call me at ** or **. My claim started Sep 21, 2020 and as of today Jan10, 2021 5 months later I still don't have a working washer. I've called FAHW about 15 times and must have talked to your whole staff. I've waited for hours on hold during those calls and when connected to a human they've hung up on me most of those calls. I've asked for Supervisors, Management and even Directors and have not been able to speak with one yet. Please call me for the whole saga of this matter. It's way too much to write.

It takes at least 40 minutes to get through to the company via phone. The companies that FAHW contracts with are sub-par and don't complete the job. Not only do they not want to replace equipment/appliances, they don't care if it gets repaired. There is no follow-through.

Repeated calls to fix the same problem, with no offer or ability to replace the appliance. This leaves us frustrated, and working with a partially working main appliance, because it doesn’t breakdown on their timeframe. The method of opening a claim is easy, and I do get a response fairly quickly, and able to schedule an appointment mostly within 48 hrs, at most 72. But that has been rare.

I currently have an open service request to repair a washing machine. This service request has been open for over a month now! I am very dissatisfied and disappointed with this warranty company! The only time I have been able to get some answers or some progress has been through a manager! For the time it is taking to get a part for the repair, it's simply faster to just replace the washing machine! SMH! This is the worst experience I've had with any warranty company! I would not recommend their services and I will not be renewing my contract!!!!

I was hoping and expecting quality service with this company when I first decided to go with them. The name is reputable, but their service is horrendous. Til this day, I have yet to have my HVAC replaced as promised by First American, and it has been a 3 month process. I opened my service ticket on 10/31/2020 for No Heat. I have 3 separate units. 2 of my units weren’t working. It was 30 degrees, and we had no heat on two floors of our 3 story home. To me this deems as an emergency. I called on a Saturday morning. I didn’t hear back from the company that was going to service my HVAC til that Monday, and only after I kept calling them. First Am did not tell me that I would not hear from them til then. In fact the rep told me that I would hear from them by 9am my time the same day I called.

First American Home Warranty has failed to adequately fix my HVAC after 4 weeks. This is after four service technicians were sent to my home, three whom were not certified to work on my system despite me stating what system I have, half a dozen phone calls to the company, failure to call me back when promises were made, purchasing a Heat Pump that doesn’t work with other equipment in my home due to lack of appropriate research and conversations ahead of time, and out of pockets costs for me totaling over $1500. I was promised a call back from a supervisor yesterday which never came.

After we purchased our new house, our realtor bought us a home warranty. We replaced all the appliances upon moving into the house, except the dishwasher. Approximately one month after moving into the house the dishwasher started leaking water. We called the home warranty people and a service technician came to the house. He ordered parts and left. At least four weeks later, we had not heard a thing about finishing the repair. I called First American Home Warranty and they said that the parts were not available from the distributor and that we would have to wait several more weeks for the parts. I asked if they had tried to get the parts from a different distributor. They gave me excuses after excuses why they could not do this.

To begin with, they could not help me get a tech to address my plumbing emergency for 7 days, which was again pushed out another day. The customer service rep was incredibly unprofessional and suggested my tenant "use one of the other bathrooms" on other side of house and it was no big deal that her private bathroom was unusable for over a week. The issue was recurring from previous claim. This issue may come back as tech advised more blockages were found again and I need someone with a larger snake and camera to address this properly. I do not consider this request resolved.

I spent days trying to get someone on the phone to ask about my service, and they only had an automated system. I had been assigned to a provider, but was told it would be a week and a half until they could get out to help me and I needed someone sooner. This is not a question that could be answered by an automated system.

Professional and well qualified tech. He arrived in a timely manner and completed job quickly. The plumber was friendly and well qualified. He replaced the mixer and the shower has never worked this well. I appreciate that Ideal Services has such well qualified techs.

I have called First American on two different occasions. Both times I had the pleasure of talking with a live person who was courteous and eager to get my problem resolved. They promptly contacted a repair company, and that company promptly contacted me to schedule a date for diagnosis and repairs. Based on this I will be renewing my contract with First American this coming fall.

I would say I'm happy with the quick response provided once a request is submitted. But I think the service could be improved to offer customers options. For example, my 26 years old water heater exploded/ruptured and was replaced with new one. The technician said it needed to be brought up to code and I incurred in additional out-of-pocket costs. I wish I would have been offered a tankless water heater as the replacement.

United garage did a great job. The technician Joe was great and did an outstanding job fixing my garage, Thank you First Am. So far every company that first am sent were great. Ciro Plumbing and United garage door. Very pleased with the service I received.

I like First American Home Warranty. If you have any issue they come out immediately & try to fix the problem. If they cannot fix the appliance they will replace it. The company sends out knowledgeable workers that do the work correctly. This is my second year with this company. The service fee is fair. It’s only $75. Sure beats private companies that cost more for a house call & the best is FAHW replaces the appliance.

Edwin (the plumber) was so meticulous in changing out the house turn off & pressure valve. He had all his tools with him...Not one wasted step start to finish. He took away the corroded things & cleaned up the spot. He was fast & efficient. Kudos & Thank you to Edwin!

Stovetop not lighting properly. Repairman came out, looked at it, said he needs to order some parts and First American will be in touch with me. As of today nobody’s been in touch with me. It’s been over a week. How hard is it to tell me what’s going on.

Nothing have been taken care of. Still can’t use my refrigerator to get water or ice, still have dirty water coming into my kitchen sinks when I wash my clothes which is very unsanitary so no I am not happy, I thought my appliances were covered. All the appliances in the kitchen was here when I brought this house. So when I call my insurance company I am left with the same problems sadly.

Appt was easy to make and appt was scheduled quickly. Sears repair person was able to fix the microwave door latch problem. The service person was masked and polite. The problem was solved quickly. No problems w the service.

Jim came for the second time - it's taken 3 months overall to do this repair due to Sear's service scheduling, but he did the job thoroughly and we're hoping for the best. Would have a 5 star but for the waiting. Jim gets 5 stars for the quality of work!

It would be great if I could update existing claims with comments or photos or requests for more information while the case is still active. It is also disheartening to not be able to speak to a human being when I have questions.

Have had warranty service over many years and with many houses because of my satisfaction. They have replaced appliances and have reimbursed when I had to pay. Even repairmen have said how they enjoy working with First American as they reimburse them on a timely basis where as other companies do not.

Our first claim went well, the valve on our water heater was leaking constantly causing a very high water bill, the plumber came out and had it fixed within a week. I put in a claim on Dec 17 for our built in microwave that suddenly stopped working, an appliance repairman came out and evaluated on the 22nd. It is now January 7th and we haven't heard from anyone. I left a message with the appliance repairman because their number is listed in the service order BUT I can't find a direct number to contact AHW about it to get it resolved. Actually now that I got the email asking for this review I'm going to try to find their number again because we meal prep and eat leftovers and using the oven to reheat takes FOREVER. Hoping to get it resolved soon!

I really don’t recommend this home warranty, because I called a service request in after I shortly moved in and the contractor working with them never called me to come see about the problem. There also was $79 service call for every call. These warranty companies are a ripoff! They're good as long as you don’t have a problem.

The heat wasn’t coming on and when my wife did the claim to First American, it was fast. We got the tech out and he put a thermal compound in. He fixed it in no time and he was nice. Since then, the appliance has been working great. We had an electrician out a couple of times too. And both times, when we called, we got someone out, and he was the same guy. First American is good and I just renewed it.

Everything with First Home has been fine so far. They responded and they got people out here and they got the job done. I haven't gotten my reimbursement back from a plumbing job yet, but that will come.

Over time, First American has changed their coverage but it still is a very good deal. What they offer is amazing. Regarding their customer service, they've really honed it in, probably better than other companies that provide the same service. I've seen it happen over the years that's why I go back to them. In the very beginning, it was touch-and-go with the contractors. A lot of them were very hard to understand due to language barriers. But nowadays, that's not the case at all. The best part about it is if you don't like it, you get a second review. But all the companies that they're sending out now are really good.

The last claim I had was for the disposal. I made the claim in the evening and then the next following day, I got an email from the technician's company and also from First American saying that they had found somebody to come. Within a day or two, they were here and they assessed the problem. The only thing with First American is that the the other contractors that they get are an hour or so away from me. So sometimes, they don't get back to me as fast. There was a plumbing incident that I got the runaround. But that was the only bad issue that I've had.

The contractor came in, diagnosed the problem and gave me an ETA of when it should be done if they had to order a part. They came back on time and installed it. The contractors with First American are usually responsive. Every once in a blue moon, you'll get one where you can call the same day but they usually call back the second day.

Service was really prompt and professional. The technician they sent was friendly and happy to educate and share the details of what he diagnosed and how he fixed it. I would highly recommend them. Doing everything online is an advantage in my opinion.

I have been customer of First American Home Warranty (FAHW) since 1986. I have had good and bad experiences. Bad experiences have been with appliance repair, good experiences have been with systems (HVAC and plumbing) until now. My current issue is my water heater failed, just like it did when I first purchased the house (coincidentally this was my first service request with FAHW in 2006).

Submitting claims with First American Home Warranty has always been good. Once or twice they weren't that good. But when we pushed back, First American said, “Do you want a second opinion?” “Okay.” So, they would send somebody else out. I would recommend them to a friend.

We were happy with their service. We had problems with the water heater. It was leaking and First American sent a plumbing company. They looked at it and told us that needed to be replaced. They put the order to the home warranty and they approved it. We had to pay so much money so they could cover the whole thing. It was quick. The people who came out were good. They had a lot of knowledge and were very polite and clean. We'll keep using First American.

On November 11, 2020, I submitted a service request and First American couldn't find a contractor to fix a plumbing issue in time. I talked to two agents that day since it was an emergency and they recommended to find a vendor on my own and do an outside reimbursement which I followed through step by step and provided all the information and documents that was requested of me by November 13, 2020.

I've had a couple of services over the year. When I call, First American has good vendors. They are responsive and always get the job done. It'd be better if it was a day that it'd take someone to reach back to me though. It's 2 days the most. In spite of that, I want to create a policy with First American for a rental property I have.

I’ve had warranties in the past and First American works out fine. We did have to have air conditioning units replaced completely which they did do and we had our portion we had to pay. The only thing that I don't like about it is the fact that it takes so long for the calls to be processed. It's 48 hours if they have to even get a tech. By the time you get the tech, it's still two or three days for them to get you scheduled so you're already a week behind before you ever get anybody out here. The oven, the microwave and the stovetop quit a week and a half before Christmas. Sears came to assess the microwave and the oven but it took the guy a almost week to get here. Then when he got here, he said that he couldn't do the microwave. He'd have to have somebody come back with him, which was another week. They finally came back and pulled the microwave out. Now, he's got to order the parts. We've been without everything since before Christmas.

I've had First American for two years, and it's fairly easy. I enjoy it. Everything seems to be running smoothly. I've put in a couple of claims like electrical, plumbing, and my dishwasher issue. Things have been hectic with COVID-19, but everything was done quickly and on time without too much hesitation. And everything is done good. Go with First American.

I've had First American for years and it has been fine. The only issue I'm having this time is because I've been calling to get my walls repaired and I'm having issues getting the contractor out. They called me before the 30th and made an appointment to come out but they didn't show up or call back to cancel. I haven't heard from anybody. So I've been calling First American for a couple of weeks and they've been calling the contractor. Other than this issue, whenever I've needed a contractor to come out for plumbing, electrical, or whatever the case may be, somebody usually contacts me right away, make an appointment and follow through on it. I would definitely recommend First American 'cause usually, I don't have any problems with them.

The faucet in the tub was constantly leaking and so something was replaced inside of it. The guy who did it was very professional and quick. I've been with First American for about four years now and it has been very beneficial, very quick and very courteous. I recommend the company.

It has been easy to submit claims. It's convenient for the most part. There had only been one time that it was a problem, but it wasn't because of First American. It happened to be a mishap and that was already resolved. But their reps cater to me every time. I like that their contractors just come here to do what they're supposed to. They take care of my house while I have to go to work.

The claims process with First American was terrible. I had problems with my air conditioning system and I had to call numerous times and explained the situation to numerous agents again and again. Then I had to escalate that to the next level up to get some service. Initially, they sent out a service repairman who misdiagnosed the problem entirely. I had to get a second opinion, which I had to pay for and never got reimbursed for which demonstrated a completely different problem. I related that information to First American and they said that the quote was too high. So, I told them to send out another party.”They sent out another party who never submitted an invoice to First American, and First American never followed up. By then, I had escalated it to yet another level at First American. Still, this was weeks and weeks. My wife just had been operated on and it was over 100 degrees at my house and we had no air conditioning system.

It’s really easy to submit a claim with First American, even to make it online. You can pay right there so you're not having to worry about having the cash or check. I always had to use the plumbing in our old house and they helped fix that. We got where we didn't have any problems at all. Then we've already had them out to our new house for a refrigerator. So it was a different contractor. We also used air conditioning before as well. Everybody has been super friendly and usually if we have any problems afterward, they're willing to come back.

The water heater stopped working before I even moved in. It was a very old one and was used, as well. So it was time for it to be replaced. Submitting a claim was fairly easy and the rep over the phone was okay. The guy came and did what he needed to do for the day. As of today, everything is working properly as it should.