First American Home Warranty Reviews

Submitting claims is really easy and simple. Recently had a claim for our indoor A/C coils went bad. FAHW worked very quickly to get it back up and running. The contractor was awesome. Very professional. Gulf State Heating and Air should be your first contractor for calls.

Work order put in on 6-11. Sent repairman out on 6-19. Was to order part. Never called and would not return calls. Assigned Williams who said did not work on LG. Assigned Williams again. I left messages on your extensions and no reply. I asked for a cash out and won’t do. The worst experience and won’t renew my contract after many years of paying you.

When I put a house up for sale with a realtor she advised a home warranty. I used this company for the buyer/seller warranty. After the home inspection for the buyer, the repairs the buyer wanted were done quickly and done to the satisfaction of the buyer.

I had two items on the repair order, a ceiling fan and an attic fan. The ceiling fan could not be repaired and was replaced with a fan of lesser quality. The attic fan was not able to be repaired because I was told it needing to be repaired and then break again for them to repair it. The power cord was detached.

Garbage disposal repair, they did a great job and we're satisfied with their work. We would recommend them to others, very professional and they were very quick as well. My only suggestion is that they wear face coverings and use gloves when entering people's homes as a precautionary measure, other than that they did a good job and came in the expected time frame.

I put in new service request for my air conditioner. Doesn’t turn off when it is hot out. The thermostat doesn’t go down. The contractor called soon after for an appointment. I hope it is does this when they come Wednesday.

A/C drip pan was full of water due to line being clogged. Repairman was very nice and helpful and got us all fixed up! He explained how there shouldn’t be any water in the drip pan and ours had overflowed.

I renewed my coverage for 1 year today. I spoke to George in the Renewal Dept. He was very Professional and helpful. I do have an issue with my Garage Door Opener. I will call within the next week and schedule a Technician to come to my home and resolve the problem.

Filed Dishwasher Repair request online over the weekend. Paid service call fee. Appliance repairman checked the appliance on Monday, needed to Order Part and completed installation of part on Wednesday. All completed in a first class manner. Everyone is Happy!!!!

I filed my claim 7/1/20. As of 7/7 I still had not been contacted by the electrician. I sent a communication 7/7 and again 7/8 to First American to get a resolution. I have not been contacted by them either as of 7/9. Very disappointed!

There is no follow through from any of the workers. I have spoken with others who are having similar experiences. I definitely won’t be getting a policy next year; it’s simply not worth the money for the poor service you receive.

As always, our experiences with First American have been great. From first contact to job completion, everything could not go any better. Your automated system needs improvement. Continual questions are annoying. Getting to a " person" can be very tiring.

The plumber Eddie, from T&N Plumbing bleed the water lines and installed a new kitchen faucet After rescheduling the next day appointment. We bought or paid for the new faucet and it was installed working fine. Thank you American Home Warranty for responding so fast and very professional!

On the first two tickets, it took over a month to get these issues fixed. It also took three different companies. On the last request for an Electrician, it is now going on 72 hours without a call from the company you assigned me to.

This company is the worst. Had to call repeatedly to have assigned contractor changed after the initial contractor failed to complete the work. After almost a month with no A/C. No apology or nothing to make me the customer fill they took any responsibility for the actions of the contracted services. Would not recommend to anyone.

We reported that our microwave was not working properly on May 17, 2020. Active Appliances couldn't come out for a week because they are based in Los Angeles. The part has been ordered but has never been received. No one is following up to try and get the part as soon as possible. I should have just replaced the microwave, but that is why I pay a home warranty company.

My water heater started to leak, outside, on a Sunday. I called in a work order on Sunday. I was contacted within an hour by the plumbing company. An appointment was made for Monday. The tech showed up on time, fixed it within an hour, cleaned up. He did not leave me a work order and did not collect. He said I would be billed. The check is still in my checkbook. I've been out of town, but I will contact Harris plumbing for their address and send the check.

GE Appliances has not contacted us in regard to this service order. My contact information is correct, but there has been no contact. Please have GE Appliances reach out to us to set this service call up. Many thanks in advance.

While we have ended up with satisfactory resolution to our warranty repairs, lately the company seems to be slow and reactionary to issues rather than being proactive and tracking down vendor problems. Last service call had the responding company not show for appt and not contact us. FA gave us vendor pH # rather than take charge and get involved to reschedule and find out what happened. I lament the death or severe illness of true customer service. Haven't switched as I have not heard any other warranty companies are better. It's not all mediocre, overall it has been cost effective for our A/C and clothes washer and dryer, I just want them to care and be proactive.

First American just gives you a peace of mind if something big was going to happen, I have used first american for over 30 years and they have EARNED my respect, In Los Angeles if something break it could take a week to get someone out, First American has clout and gets it done ASAP. Good job. Thank you.

It was a rocky start but they made it right. My hot water heater went out at a bad time. They made it as painless as possible. The workmen were clean and I had no mess with them. I can’t thank everyone enough!

Why am I paying for home warranty? When I can not even get a new thermostat to repair my AC. I keep getting an email for renewal from First American Home Warranty. But when I have problems, I can ever get any response. :(

In Las Vegas, left without AC for 3 days now in 100+ degree heat....made it an emergency claim the 1st day and still no appointment for service. Ridiculous they will risk well-being of customers (aging parents and pets in home) with nowhere to go in an excessive heat warning. I've spent 3+ hours on and off hold with customer service and still no appointment to service.

I hadn't worked with a warranty company before but their claims process was very easy to work with. They have an online submitting system that I found to be very easy to navigate. So in terms of submitting claims and then getting people in to take care of issues, it was very simple. The only complaint I would have is that there is limitations to the contractors that I would work with. We had a couple of contractors that were not really up to par. But that being said, First American was very good about switching over to somebody that was responsive, and so we didn't ultimately have any issues from that standpoint.

We never had such poor service before. My mom is an elderly person with health conditions on a fixed income, along with her disabled brother. She has been buying First American Home Buyers Protection Corporation/Warranty since 2016, only used it once. On 6/7/20 a call was made to Customer Service regarding bathroom sink broke & pipes gushing water everywhere so emergency service was requested / $75 Fee for Urgent Request for Contractor TN Plumbing Inc. We paid upon request & waited until the next day. No call back so we called the TN Plumbing contractor ourselves, after holding being told they will call us back. COVID is a concern with no water use.

We called First American Home Warranty at the end of May to send a contractor out for our tenant's leaking fridge. They assigned All Desert Appliances in Las Vegas. The fridge has been leaking and freezing the tenant's food, Fernando (technician) came to the unit and was there for about 10 minutes. He instructed the tenant to leave the fridge disconnected for two days and it should be fixed. Here we are beginning of July and the same problem is happening. Except now, it has been past the 30 day warranty period so now the tenant has to PAY AGAIN out of pocket during a pandemic to send another contractor out for the SAME ISSUE. I hope All Desert Appliances does not scheduled once more because they clearly did nothing the first time they went out.

Per my experiences and comparative experiences with other new homeowners, NO ONE in the Real Estate Industry should be recommending First American. Their customer service is almost nonexistent. You will spend hours on the phone waiting for them to do their job. Additionally, their contractors are sub-par and never seem to be local to your area, no matter what the issue. I would not be surprised if there are complaints about other Home Warranty Insurers, but it is 100% new homeowner BEWARE!!

We schedule with First American whenever we need service. It's pretty easy to do and it's reasonably priced. Also, their customer service is easy to contact. There may be some more inexpensive options, but we like to go with First American because they have coverage for a lot of major appliances. We've always ended up buying homes with old air conditioning and First American has pretty full coverage for it in case. We've never had to use it.

Customer Resolutions are heartless in finding solutions to their compounded issues. Can't even get a contractor out to my place in an emergency after other one completely botched the job. 5/27 - service request for broken AC. 6/15 - new contractor assigned. 6/26 - new contractor assigned. 6/29 - contractor came out and didn't resolve. 7/1 - contractor screwed up valve replacement and didn't tighten any bolts. 7/3 - contractor tighten bolts but problem exists. 7/6 - First American still requiring same contractor to come out when though it's weeks until they can come back.

I've had a very good experience submitting my claim over the phone. Their reps are really nice and they help me a lot on the phone. Their contractors are really good. They're nice people. They come, they fix, and they go. I don't have to call them back. First American is very dependable.

First American is prompt with any issues that I have and they take care of things. They're fair as far as their pricing, too. Submitting a claim is perfect because I can do it online. It's really easy. The last time they had somebody come out, he was really good, knew how to fix everything, took care of everything, ordered all the parts, and was able to do it. But I have had some that really don't seem to know what they're doing.

When we purchased the property, First American was the home warranty that came with it. We’ve had good and experiences. For some reason, the part I have wasn’t covered. There was always a reason why something was not covered. For the most part, the contractors have been okay. But because we were such in a rural area, sometimes it could take about three weeks before we see someone. So it would get to a point where after three weeks, they would say, “Okay. You find somebody because we can’t find somebody.” It was an AC. They couldn’t get somebody out there, so I had to find somebody to come out. Still, it was taken care of.

We researched online through Google and looked up First American Home Warranty. Their monthly price was cheaper, so signed up with them. The service fee is a little more expensive but so far, I'm satisfied with them. I submit my claims online and their website is super simple to use. I like that option as well because it's a lot easier than doing it over the phone. The contractors that they've sent out have been fine, too. But we had one guy for our dishwasher and I didn't know if he had an issue with the company but the work got delayed, so they sent another person out. First American should improve the scheduling of appointments because it took a week to schedule that company for the dishwasher. But I just dealt with it given everything that's going on in the world.

We had First American Home Warranty originally then we went to another company. But we were very unhappy with their response times, so we went back to First American. So far, we've submitted claims to them online and over the phone. The online option is easy but I haven't seen where there's an instant messaging thing. Aside from that, I had one situation where I had to call them because the repair person didn't show up and said we weren't on the schedule. And we were on the schedule. But overall, our experience with First American has been very good.

I have just finished my 1 year of contracted time with FAHW. They do not respond, do not fulfill claims, and I have had to file complaints with the BBB to get them to even send contractors out. Just ridiculously bad scam. My advice would be do not use a home warranty, but if you do, do not use First American.

I had issues this summer and they've taken care of all of them. The contractors that I've had were fine. When we got our policy, we included our pool. One time, First American found somebody to do the claim for our pool. It took longer because they don't have anybody that will do the work. But since then, we've had to find our own and then they take care of it. I live out in the country and not in a big city, and nobody would accept the warranty company. So I found my own contractor to take care of the problem and then they would reimburse them.

Scam to say the least. We moved into a newly bought house thinking all would be great - but who knew money-sucking predators are always waiting for you. First day - we realize the refrigerator is not cooling. So contact the warranty and they contract the service to Sears National Claim Center. First available appointment is 7 days from the call. A problem was diagnosed and parts ordered. They made us feel as if they are working so hard to get the parts approved from the insurance - duh! After the parts are ordered, the technician left and asked us to wait until the parts are delivered to make an appt. After the parts were delivered - the next appt was 7 days later. Due to this delay - the supervisor promised he would reimburse us the 75$ we paid for the service (still not received).

I went to file my registration through the First American Title Company. The home warranty was part of the deal where the seller had to pay for it. I didn't use it for the last eight months. More recently, I had to use it for a couple of times and my experience was really good with the home warranty company. Submitting a claim was good. I did two of those. For the first claim, that was completely fixed. For the second claim, the vendor who was supposed to fix the problem came here on time. Everything was good from the First American Title Company.

They repair the things they're supposed to repair. They do owe me some money, but they'll get around to pay me. I've had a bunch of water leaks last year and the year before. They couldn't find a contractor to repair the drywall, so they told me to hire somebody, and I did. But after I hired the tech, I never got paid for it. Other than that, it's pretty easy to file a claim. They ask me what the problem is, I tell them, and they assign a contractor to me. All their contractors have been great. They do a great job.

First American Home Warranty has been very helpful. Our house was new and we hadn't lived in it yet. When we submitted a claim, we just called the agent and it was pretty easy and straightforward. The contractor came out within a reasonable amount of time and fixed the problem. We have some more claims that we're about to open, but everything else has been okay.

BUYER BEWARE!!! Our realtor recommended purchasing this "home warranty" when we purchased our home. We have used the service approximately 4 times since our purchase. 3 of the 4 times they have weaseled out, claiming things aren't covered when our warranty specifically states that they are. Anything they can do to get out of covering something, they can. For instance, on our hot tub, a "booster pump" went out. They are claiming that this is a jet and therefore not covered - warranty specifies "pumps." Another time, we had a heater go out in our shop, they claim that the shop was not covered, when we specifically added it. There is NO WAY I would ever pay for such poor coverage again. I would NOT recommend you waste your time and money with these jokers. Super unhappy.

My home is a mid-century modern so it's dated and I am not able to do renovations just yet. I wanted to have the assurance that if anything broke it’d be fixed. I love the First American Home Warranty website. It's so easy to use when submitting a claim and everybody is really responsive. If you have an issue or if something has to be canceled, they will fix it right away and refund. I also really like making my payments online for the $75 fee. Their contractors are always good. I live in an area where it can be sketchy. So it's really important to me that the contractors have been vetted by First American. I've been very satisfied every time I've had to call somebody. But I had two repairmen out to repair my Samsung refrigerator and all they did was defrost the freezer and the problem kept coming back. They said that this brand had this problem but it just didn't ever get fixed. But overall, my experience with them has been excellent.

I purchased First American Home Warranty when I bought my house. It was recommended by the Realtor. I submit claims online and for the most part, their website works. But there were a few things I've clicked on it, and they've been broken links. The contractors that came out were pleasant. The receptionist that I spoke with for booking booked me for a different day that I requested, and they called and I said, "No, this is not what I needed. I needed this day". They were easy to reschedule. So far, my experience has been fine. They're a decent price and they're reliable to fix the issues.

When we bought the home, our realtor let us know that we were going to get a warranty with it and he wanted me to pick one. I asked which company would he suggest since he'd been doing it for a while and he suggested First American Home Warranty. So far, they've been good. I normally submit my claims over the phone and I know you could do it online but I feel like I get better service when I call in. I feel like I'll know more of when the techs might show up instead of just doing it online and I'm the kind of person who thinks that if I send something, I want to know if they're gonna open it today. Other than that, I had a complaint on one technician where I told the warranty company not to send them back out there. But for the most part, the techs I had were great.

My Realtor recommended First American. I've had to use them for a refrigerator repair a few months ago and they got someone out here within a few days and it's all fixed. First American does what it's supposed to.

At this point, l have nowhere else to turn. I purchased my home just over 4 years ago and l have had the worst spring and summer times due to my air condition unit. In September 2017, while entertaining 17-22 people in my home, l was totally embarrassed because my air condition stopped working. I called First American Home Warranty the next business day and they sent someone out. The tech was at my home for no longer than 10 minutes and declared that l simply needed Freon in my system. I paid him the service fee and he was on his way.

Clogged shower drain. The problem was taken care of quickly, without any problems. The service call fee was most likely comparable to what I would have paid if I just called a drain service company, but not if it was anything more difficult.

Shame on them! My family has now gone 4 weeks without AC and now the parts that were ordered mysteriously never arrived to the contractor or the contractor is lying about that. I am going to post several poor reviews on websites until our AC is repaired. It is 93 degrees here in VA and I can't have my children in this humid house! All they will offer me is $150 towards a cooling unit towards my house until the parts are reordered that already took weeks when they were initially ordered. I am sick to my stomach over this, along with the time I have had to put into this being on the phone, sitting in a hot house, and stressing about keeping a family cool in the heat! Until they solve this issue, I will stick by my one star.

I have always had excellent customer service--unlike previous warranty company (I believe they hired their contractors by whoever had the lowest BBB score}. Everything is great! I have never had any problems with any of the contractors that fixed my problems.

Sears did an excellent job! The repairman called ahead and arrived on-time. He diagnosed the problem as quickly as he could. The repair turned out to be fairly simple (for him), but I would have had a hard time figuring it out. He was clean, neat and friendly and before leaving he cleaned the work area. The first company that First American contacted accepted the job then cancelled several days later, because they "felt like it." Sears actually did the repair and as stated above did a great job.

Septic. The quality of two different contractors and customer service issues with customer service reps not listening and and scheduling incorrectly to blame on their computer system when I've has this annual repair multiple times. Cost me several hours away from my work and is still not complete.

A service request made on June 8, 2020, for AC. I spoke with reps on June 11, 2020, to inquire when the part would be ordered and work will be completed. The reps were very rude and disrespectful. I was even told it was only 85 degrees where I am. This repair has taken about 2 weeks and that is not acceptable. I have been living in a hothouse and been very uncomfortable but First American doesn't seem to care. I am very dissatisfied with the service and especially the way I was spoken to by the customer service reps. I would not recommend or refer a friend at this point. I feel like I'm getting the runaround and not treated like a valued customer.

The repair company came out to attempt to fix my freezer for the 3rd time (not the same company). So far it’s still working. My ice maker works sometimes, it has been looked at several times. The gentlemen did mention that whoever looked at it previously messed it up more.

We had an AC break on us (ten days later it is still broken) and unfortunately we had to reach out to First American to get it fixed. There is complete lack of communication, one manager even told me “the other manager lied.” It has been more than 2 weeks and I’m still fighting with them to get someone out. After they approved an outside source, they walked back their approval because the source was “too expensive.” They then promised to find someone to come in within 24-48 hrs otherwise they would move ahead with the outside source. Another lie- they couldn’t find any other tech to come out and are still keeping me hanging.

We bought our first home less than a year ago and our basement has flooded on numerous occasions. The first 2 times, we filed a claim and a plumber came out and unclogged the drain for $75 each visit. We asked him why this kept happening and his response was "it's an old house, it's just something you'll have to live with." Well you can imagine our frustration at this point so a few months later, we decided to call in someone on our own. They were able to tell us we have a broken pipe in our sewer line. We were relieved to have an answer and contacted First American about coverage for this fix. The service representatives I spoke with told me that if it's outside of the home, it's not covered. So our pipe that is 4 feet away from my front window is not covered because it's in my garden and not in my house.

I have been pleased with my First American Home Warranty. I have compared other plans and have found First American Home Warranty to be the best plan for the money for me. I have used the plan three times in four years. I made a claim on my washing machine, and twice on my air conditioner. All I paid was my deductible of $75.00. My plan costs $57.00 per month.

I filled out service request on 6/12. Got a call from a contractor that day, but unfortch, they couldn't get out until Monday, 6/15. Furnace needs a new fan. Filled out report to FAHW. I saw on Tuesday 6/23 it had been approved to order the parts. As of Friday afternoon, at 3:49pm the parts have still not been ordered. I haven't had air conditioning for a week. I've had to leave the house for 3 of those days due to me and my spouse working from home. My a/c should have been repaired this week.

I’m really pleased with First American Home Warranty. We have used them 2 times already and very Quick to call us to set up a appointment time to come out and fix the problem so we’re very pleased. The 2 times they have come out to fix things they have been very good.

My AC was inoperative since 6/6/2020. Parts wasn’t ordered till 6/17/2020. I explained to you guys my wife had MS and couldn’t get hot. I had to rush her to Er. I had to stay in a hotel Hyatt for four days. No one really cared. Finally I had to opted out to cash out, ordered the parts myself and had tech to put in. This has been the worst experience ever. I have four properties with warranties with 1st American. I’m thinking about looking for other warranty companies.

Called leaking dishwasher 5/28/20, service tech came out after 4 days. Said we needed a pump, he would order. It would take about 10 business days. In the meantime checked the service request on First American Home Warranty website and it said the request was completed. What???? Called FAHW, they said the they would call the plumber, the part was in 6/18/20. I called plumber and they had no idea what I was talking about. Tech said he would call back, finally called and told us everything was our fault and he wouldn't be out until next week. We are now at 4 weeks and still no repair. Keep your part, keep your warranty, I called Sears Appliance repair. I will NEVER do business with them again.

I have had to file formal complaints against FAHW twice in my 1 and only year being a warranty holder. I have a first-class eagle premier upgrade plan and still it's a battle to ensure coverage and services are completed and treated with respect. As you can see from the images, I filed a service request for my failed ceiling fan. The technician came and said that the motor in the ceiling fan was no longer working and the fan would need to be replaced.

The garbage disposal stopped working. Called First American and opened claim. The technician showed up after 2 weeks. He wanted extra $110 to fix eve though I have $56 per month top of the line home warranty and it was first plumbing claim in 2 years. Called them back for next weeks and they said that they are waiting report from the plumbing company. Cal Plumbing & Heating Incorporated (PG) (760) 717-8521. They never submitted their report and First American closed the request as completed. Now they want deductible again. Don't use them.

We purchased our home warranty because our realtor recommended them. We have issues with our HVAC and they sent out 2 men at different times because the problem was never fixed. We have been running 7 to 9 degrees higher in this hot heat. Then their one tech they sent out said the ducts might have a leak. After hours on hold, they were going to send someone out. 6 days later with no one showing, find out the tech turned the job down and First American never told us. Now they told my husband that he has to find someone on his own AFTER WE HIRED THEM to cover these things. Then they said they will only reimburse us up to $125. No wonder they cannot find anyone! We paid them for coverage and they have not taken care of the problem after 2 months! We want a refund and go elsewhere!

Update: The following day I was contacted by another representative after calling a local HVAC company to perform the repair. Melissa told us about the option for reimbursement due to contractor non availability. She then immediately emailed us the directions on how to do it and checked up on us every few days to remind us we needed our invoices. With the issue resolved in a timely manner and her excellent customer service, the only reason there aren’t 5 stars is because of the first day’s events and ridiculous phone games. I likely never would’ve written a review at all if reimbursement had been mentioned at any time before I had paid out of pocket to have the work done.

I moved into a home that was already covered by First American Home Warranty, and when it came time to renew, I got on the phone to ask, "why do I need this?" As a new homeowner, I was not very knowledgeable about things like this and it seemed a big expense. After talking with a representative, I actually was encouraged, and talked into buying an upgrade, called "First Class". I felt pretty good about it until two years later (June 2020) when I tried to get my refrigerator looked at. NOT COVERED! What? I was never told that! In fact, when you go to their website and ask in the chat window, "are refrigerators covered?" Here is the exact quote: (I also have a screenshot) "Your kitchen refrigerator is covered in all of our plans". Well, I not only have a plan, I have the upgraded FIRST CLASS. So, what's the problem?

I have had FAHW for years, I pay for the premium plan. I recently called them out to fix the garage door opener. The first contract came and tried to push services on us, offered to fix the garage door that doesn't even have an opener. He then said he would fix the opener after purchased DOORS from him, I said it still doesn't work, he said we can fix it late. It's covered under warranty. So I am already skeptical because he is pushy. I called a contractor on my own and he said he can fix the opener and the door is fine, that maybe the first guy didn't check the sensor. I told him it's under warranty. I will let them fix it.

Was provided a home warranty from original owner of condo purchase thru First American Home Warranty. I first attempted to use the warranty to fix a toilet plumbing problem in April of 2019. I used First American's website to have someone come out to fix the problem. After placing the request - 2 weeks later - the request was terminated & removed for inexplicable reasons by First American Home Warranty on their website. I then followed up but was referred (many times) back to the website.

We submitted our first ticket to come fix our AC unit and it took Sears almost 4 days to set up a date to come out and see us which in total was about a week living in NO ac for about a week. They came out and spent a whole 10 minutes accessing the problem and deemed it low on refrigerant. The guy replace it and left. Less than 48 hours later our AC blew the breaker and we had to place a trouble call ticket and FIGHT for someone from sears to come out and fix the problem they originally did not fix. They finally came out and the guy told us to replace the breaker and did a quick diagnostic test and told us it was fine.

Wednesday, Jun 10, 2020 at 2:03PM. Hi - so how long do you think it's reasonable for a family of four, with a 3yo and a 6yo, to be without a refrigerator? The wait time for this repair is beyond unacceptable at this point. We could have had a brand new refrigerator by now, even with the backlog of new appliances at major retailers. I suggest you escalate this to the highest possible level immediately. I am tired of living out of coolers. Repair it, or replace it quickly. This type of situation is why people swear off of 'home warranties'.

My basement flooded with sewage four times two months ago. They sent me a plumber twice that did nothing and didn't have the proper equipment to figure out the problem. After not being able to get a hold of the plumber, not getting help from FAHW, and after the basement flooded two additional times, I called a plumber who actually had the equipment and fixed the problem. I sent FAHW the invoices so they could cover the plumbing issues inside the house (because they apparently don't cover anything outside the house) and have not heard from anyone in two months. I have called FAHW several times and each time they say they will get back to me in 24 hours...still waiting. Not sure what I have to do to get someone to call me about this and AT LEAST update me on the status of my claim. The WORST service I have ever experienced.

Filed a claim on May 28, 2020 that our A/C was not cooling. FAHW sent out a contractor on June 1. The tech said it was a faulty Txv valve and they would expedite getting the part and be back out to fix it in a few days. The next day we got an email from FAHW stating that they authorized the repair. On June 4 we got an email from the contractor saying our job had been put on hold with no explanation. When we called, they said we had to agree to pay $200 to recapture refrigerant before they would schedule the repair. We agreed (even though it didn’t feel right) because we needed to get our A/C running. We asked when they would be back out and they told us that FAHW would have to order the part.

Updated Review on 08/26/2020: I changed Home Warranty companies in June from First Home Warranty. On Thursday, August 22, 2020, my AC went out for the fourth time; therefore, the control board that was replaced for the second time did not correct the problem. The good thing is the private contractor I initially had to diagnose the problem 2 years prior to using FHW is assigned to my case this morning. Already his explanation is the prior repairs were symptomatic to a coil issue. His diagnosis is a reversing valve needs to be repaired or the unit replaced of which the latter is most cost effective. The unit was under warranty when I made the initial claim. However, the contractors in consultation with FAHW fixed the secondary issue rather what was tripping the unit's internal safety device.

I'd say don't even bother with this service. Had my A/C unit go out. One agent said he'd work with me to get them out in a day since it was about 90 degrees in my house. I called back after no contact from the service provided, and the new agent told me that they don't change the service provider. I asked him if they would be paying for a hotel for me then since my condition is not very livable. I was told they don't accommodate that then I asked why I was lied to. He told me that every agent would say the same thing. After him getting some attitude I decided I just wanted to talk to someone different. He said no, and that he would not send the call else where. So, I asked again why was I lied to. He then just didn't respond to anything and waited in silence. Absolute garbage service. I'll be paying for it out of my own pocket now to get actually good service, and will never pay a cent for First American again.

I am on my second First American Home Warranty year long contract now and as of a month ago I couldn't have been happier with how they were. I have placed 3 service request over that time and it was always handled professionally and quickly. However on 5/24/2020 my AC broke and I placed my 4th service request and my experience has been nothing short of a nightmare. It started fine. I used their easy to use online system to place a service request and I had a contractor assigned and calling me within 2 hours. However that contractor couldn't get out until Friday and it was going to be 90 degrees so I requested a new contractor and they looked and could not find one to get out to me sooner. So they gave me up to $150 reimbursement to get fans or portable ac to help until the contractor could get out to fix it.

Company has been fine with minor issues, however, in December 2019 my HVAC unit start blowing carbon monoxide into my home. Fire dept and gas company came out and turned everything off. Filed a claim with First American about this issue. They assigned a contractor that was horrific to deal with. Contractor came to view the issue around 3 days after filing the claim (showed up around Dec. 15). Heat pack busted and we need a new unit. They'll send in paperwork by the next day and should hear from First American in about 2 days is what I'm told. 4 days later I call the contractors and am told they are just waiting to hear from First American. I then call First American and they are waiting on a report from the contractors. So either First American or the contractors are lying to us. January 15th is when they finally install the unit (the contractors no showed the original appointment date). Went one month without heat during winter.

Refrigerator stopped cooling and I placed a call to FAHW on 5/29. A contractor came out the morning of 6/1. He said the compressor failed and he could not repair it. I then contacted FAHW the evening of 6/1. The call was passed to Claims Resolution who told me Contractor Relations would find a qualified LG technician. The next day I checked the status of the service request and it showed as Closed-Completed. I’ve contacted FAHW daily since then. It is now 6/5 and I am being told they are still looking for a qualified LG technician. I live in the greater Orlando area so there is no shortage of qualified technicians. The contract stipulates that if FAHW cannot repair the appliance, they will replace it or offer the cash equivalent. I pointed this out and they have yet to respond. It’s been a week and there’s no indication they will honor the contract and repair or replace my covered appliance. Do not purchase a warranty from them. They will not honor it.

First American Home Warranty has been really receptive. Also, my husband's in real estate and he has more connections, so we're able to get satisfaction when we're not happy with what they're offering us. We use a personal representative, Melody, and she handles three properties for us. She's been very helpful in getting a correct replacement cost for us if something breaks down, so I've been happy about that with different appliances. But I have to first let First American know why the first one they gave us was really not correct at all because it was for some very inferior product. Then we'd talk to Melody and she'd straighten things out for us, then we’d give her what we really had in comparison.

First American Home Warranty has always come through for me and I've had them for seven years.

We submitted a few repair cases with this company. Generally they were pretty timely for having someone come out the first time. However, we have been waiting 2 months for them to order an entire replacement front panel with new buttons for our microwave (instead of just replacing the microwave). The first time they ordered a panel that did not match our microwave and we stopped them from installing that because it looked terrible. The guy told us a new matching panel would be ordered a few days later.

My most recent claim dealt with the hot water heater and it went well. The contractor determined the problem and fixed it. So far, our experience has been pleasant. Having First American is an insurance so it’s going to save you in the long run if things break down.

First American has always been fair with their service and warranties. I've been a member since 2016 and have had good experiences each time. The order I'm currently working with them on is the replacement of a stove top oven, since parts are no longer available they are looking for me a replacement. First American is always very responsive and have yet to be disappointed in their service and warranty coverage.

The representative that came to inspect our stovetop was on time and very professional. He answered our questions to our satisfaction. The 2 men that came to deliver and install our unit were also timely and professional. The shortcoming to all of this is that the communication from FAHW was sorely lacking. The ability to reach someone for FAHW was nil. Fortunately, the other 2 business and their representatives made up for the FAHW shortcomings. Staff your phones to and communicate in a timely manner. Poor communications is a simple thing to fix. It starts at the top. Not very impressed with First American Home Warranty at this time.

First American Home Warranty is prompt and every time we called, they took care of our issues. They’re very good. Also, their contractors have all done a great job. Jerry does appliance repair and is very good. He’s always a good guy.

This warranty service came with the purchase of my home. I had an issue with the AC system, paid the service fee and they sent their repair technician out 3 times and never resolved my issue. The last trip he claimed my basement wasn't insulated which is causing the issue. This was not accurate cause my basement is insulated walls and ceiling. So now that the weather is warming up again I send a message to let them know the same problem is occurring and I receive no answer. So I start a new request and it asks for another service payment. I ask them to look into this since the issue has never been fixed from the first time. They tell me that since it is 30 days past the initial call that a service fee is due. So they do not stand behind their technicians work and I will not renew my warranty with them and will not recommend them to anyone. Terrible business model to not stand behind your work.

The quality of contractors they send has drastically dropped. The last guy had no clue what to do and kept calling his office for help - "what do these lights mean", "how do I open the cover", "what do I do now". We have had no hot water for a week now, because these unprofessional contractors won't even submit a report! We can't get another contractor assigned and can't get a response from the bad company that First American assigned.

I've had First American Home Warranty for a year and I've never had the need to use it until just recently. I had a problem with my ceiling fan. It sparked when I went to turn it on. I went online and I did everything online with all this COVID stuff going on, and they were really quick to respond and really quick to assign my claim to someone. The electrician that came over that day was wonderful. He was great. He was in and out, explained everything to me that was going on with it. I paid him and I was good.

Clogged Drain, Great Service, Plumber showed up on time, He was very Pleasant and courteous. After introducing himself he quickly got to work. He identified the issue and fixed, He actually went a little bit beyond the call of duty. The job was completed very quickly and efficiently, He cleaned up the work area nicely afterwards.

Getting somebody out here has been okay, but I've been waiting two and a half weeks for the contractor to repair my microwave. They said it's some kind of panel and they got the approval from First American to go ahead and get the part. I've been calling them about every day and they say, “Well, we're still waiting on the part.” I looked up the part number on the computer, and I could've had one here in two days. They haven’t finished what they started doing, but I don’t think that First American is to blame. They should look into contractors that they hire though.

Our A/c went out on a Friday night so I put in a service request Early Saturday morning. Vendor had very limited hours and once they came didn’t not thoroughly inspect to find root of issue. Instead of inspecting the entire a/c they blamed the roofing company that recently did work on the roof. This left us without air for more than a week in 100+ degree weather with 2 children. The only solution that was given was a partial refund for a portable fan. We had another certified AC tech come and look and he found out the A/C fan was broken and it had nothing to do with the roofers work, but the warranty company wouldn’t do anything further on their side.

I have had this warranty since June 1998 and have basically been very pleased with both the time involved to have my problem addressed and the service provided. I've had one situation involving a built in double oven that was not resolved to my liking. Otherwise I am happy and satisfied. Rates are going up more than in the past years.

Water heater. Everything was great except when I got a call with the amount of the repair and if I wanted to go ahead with it. They told me to call the company and tell them I would go ahead with it. Well when I called they told me that the warranty company had to send them a letter stating I accept. That was my only complaint and apparently it's not the first time this happens. Otherwise everything was great.

First American Home Warranty (FAHW) was purchased by the seller during our home buying process. Within a month of living in our new home the handle on the stove broke causing all the parts that it held together to fall apart. I filed a claim with FAHW regarding the broken handle and paid the $75 service fee for a contractor to assess the damage. Initially, I was told by an FAHW representative that the stove would be repaired and that they were just waiting to locate the part to have the contractor fix it. After waiting a week to hear from them I was told they would not repair the stove because the glass door part of the stove was not included in the warranty. But after sending pictures and explaining that it was actually the handle that was broken, not the glass, they still refused to cover the repairs.

DLI contacted me within a day and came out to fix the problem the same week. The repair guy was professional and courteous. The electric outlets were repaired the same day. He made sure everything was working properly before he left.

Faucet repair. The plumbing tech showed up within time frame established. He quickly diagnosed problem and then fixed it. It was a pleasant experience and the tech was fully competent. I have further plumbing issues and I definitely plan on going through First American Home Warranty.

I became a homeowner and got myself a home warranty. I’ve been with First American since 2010. At that time, getting them had to do with the service fee amount for someone to come out. It was also because of the rating that I found First American to have with the customer base. Submitting a claim is easy and I prefer doing it online. Sometimes when getting a live person on the phone, you have to reiterate something. It’s not hard. It’s just that sometimes somebody doesn’t understand what you’re trying to convey whether it’d be on myself or them. But when I go to the online feature to submit a claim, I’m able to type in exactly what I want and hit submit. Also now, the feature to pre-pay for those service fees is in place which makes it a lot easier.

The entire process was very efficient and professional. Both appliances were repaired quickly and now work great. We were happy that we had the coverage to repair the appliances. It was nice not having to worry about who to call. The serviceman was at our house in 2 days and we needed to wait 2 days for parts and then completed.

Garage motor repair. Wonderful people to work with. Very professional And easy to work with. They assigned a contractor one day and job was done the next. Job was assigned to overhead door and they were awesome. Even cleaned up after themselves. Issues taken care of immediately. Will continue to use in the future and definitely would recommend.

This is my fourth water heater that I’ve had to replace (own 4 properties, countless claims with home warranty companies). This company by far has the worst negotiated rates. When you have to pay for any code or permitting cost to a vendor, expect to pay about 27% to 35% more than you would if you used any of the previous companies I’ve used (AHS, prudential, fidelity). Stay away from this company : /. Unless you like wasting money.

We have had First American for a year now. We have had I believe 3 or 4 claims. All previous claims was fulfilled in a timely manner. On the 26 of May, I filed a claim for a water leak in the wall in my garage. It took me calling them to get an assigned company. They made an appointment to come and look/repair on the afternoon of the 28th of May. Tech called in the morning, and stated his truck was broken down, and if he could get it fixed it still would be the 3rd of June before he could get to us. Still have water leaking into the garage and wall. I said that was not satisfactory, and he stated that he would get back to First American and they could dispatch someone else.

This service is a sham. I purchased the Premium upgrade coverage as I have a large home with 3 Air conditioning units. You don’t get to see your contract before purchasing. They don’t cover all. We vetted out the contract before purchasing and asked lots of questions. Bottom line is you pay a 75$ service fee every time. Well you would do that anyway with or without First American.

First American is great. My recent claim with them was for my refrigerator. The house is a vacation home in the mountains so it's far from the city. So it took a couple of weeks for someone to come out. But I have no problem with that. The technician was good. He called me and gave me an update. He told me what he was doing and what the problem was. They're helpful and pretty good.

I called about my garage door opener and they scheduled someone from Sears to come out a week later. On the day my door opener was supposed to be serviced, Sears called and asked what brand of opener I have. The only brand they service is Craftsman, and my garage door opener is a different brand. So after waiting a week, I had to find my own local company to service my garage door. The Sears person NEVER set foot on my property. The problem with my garage door opener was small and cost less to fix than the $75 deductible First American would have charged me, so I did not seek the reimbursement I was offered for the outside contractor.

This is my first year being a client. I did two warranty claims ever since we got First American, and they both seemed pretty easy to be dealt with. One was my AC and the contractor just came to fix it and left. I called in and First American said, “Okay. We’ll get somebody out to you,” and they came. Because of the pandemic, it was a little slower response because some people aren’t working but it took them a week to find someone that was available. The tech was pretty nice. Everything is fine.

I know everyone’s supposed to be staying in at this time, but First American has held the fort. I had my HVAC repaired a week ago and the contractors they sent were all dressed in protective equipment. I can’t say how much I appreciated that. Very professional!! The repair was made the same day.

When I submitted my claim, I called on the phone. The people were very nice and they said that they would send somebody out and that someone would contact me within 24 hours. I was very happy with who I talked to. I had two different companies come for the same problem. The first company that came, Vintage, the guy seemed very knowledgeable. But then I had an issue after the fact that he had undone the head on my sweeper to check the diaphragm to see if it was good. Apparently, he didn't put it back on tightly. When he put it back in the pool, it started moving around and vibrating, it worked itself loose again while my pool was green.

We submitted a claim for a dishwasher issue as well as the rekey, which was included in the warranty that we received. There was a glitch with the rekey. It didn't get completely logged. But once I called back, that was an amazing response from Mr. Rekey and their company. The appliances have been a bit more challenging. It was almost six days without hearing anything from anybody on our scheduled appointment. I had to call one of the regional contacts we were provided at our closing and then the lady had to escalate it.

Submitted request for repair on A/C on 5/18/20. Tech came out, said it was the coil that needs replacement. FAHW called and said $1,300 out of pocket wasn’t covered. Asked for call back, never received. I called back on 5/25 and was told cash out would be $275. Explained the tech stated all that needs to be replaced was coil, rep called out a list of items that needs to be changed out also. Asked for a second opinion and was told I would have to get my own second opinion.

Water began leaking in my main bath and that was about at 9 o'clock at night. So, I knew I couldn't possibly call again so I just submitted the claim with First American Home Warranty online. Once I've seen the ease of submitting claims online, I prefer to do that. And it has been wonderful. They immediately made sure that I got a call, processed the claim and got someone out with urgency. The plumber came right out and fixed it. The gentleman explained it right away as to what the issue was while he was repairing the issue.

I’ve submitted a few claims and they’ve always been submitted via phone. My experience has been pretty good. Some have better conversational English skills while some don’t. But it doesn’t bother me. They’re just very nice, and they process the claim. First American generally sent contractors who seem to be experienced and know what they’re doing. I’m in California and we’re still locked in since February or March so, fortunately, we haven’t had to use them a lot. But when we did, it really worked out well.

The tech that was sent lacked the required skill to troubleshoot the problem and properly repair. He stated parts for my system was not available. I called another company, they found the part, locally, had my shower repaired in 2 hours. First American was not willing to reimburse me the cost of the repairs I had to incur. I searched social media and this company had a 1 star. There was also a complaint of a similar repair.

I have had First American for a few years. I have their appliance protection and pool and spa protection. So far most issues that have come up, they say is not covered. My refrigerator's water dispenser isn't working and they came over and said it isn't covered because the refrigerator is still running. Yes but not as a whole and during the sale call the sales person. Said it would cover issues that come up with the refrigerator not specifically if it breaks down as a whole. Another time they came to fix a plumbing issue where the water pressure wasn't well and lo and behold it too wasn't covered for one excuse or another. All and all in my experience they do not deliver on what they promise and take your money. My suggestion put away $80 a month in a separate bank account and you can fix any issue that comes up in that time frame on your own with a contractor you trust.

Every time you see someone promising you a lot, you have to wonder where they’re cutting corners. I don’t feel that way with First American. Every interaction I’ve had with them has been nothing but pleasant and professional and I end up confident that I made the right choice.

My pool pump broke down so I called First American and they sent over one contractor that ultimately lied about the damage to get out of repairing it. A second contractor told me the damage was wear and tear and ultimately took the job after explaining that to First American. While I was pleased that First American covered the repair I wish they would choose better contractors since I had a similar problem when I needed my refrigerator fixed and the first contractor kept botching the schedules.

In my experience First American is the most comprehensive home warranty company. They are customer centric and are very easy to work with as a homeowner. They give me peace of mind knowing my home is covered and well protected.

This company makes it clear- they're not going to help you if they can find a way out! I moved into my home 6 months ago, and I was told I had purchased the best home warranty available. I had my first real issue last week. My basement was flooded from a leaking sump pump. Short version: I did everything I was supposed to do, and the company declined my coverage, and did it via email! I have called ten times and not been able to get in touch with anyone who I can even talk to about my coverage.

Action Lane Plumbing was prompt, professional, and concerned with not only the repair but also with adhering to COVID-19 protection protocols. They identified the problem and fixed it in a way that should save having more repairs in the near future. I am very satisfied.

Got our heater replaced and Capitol Heating and Air were excellent. First American was so helpful! We appreciate how attentive you were and let us save up the money to afford our part. We will always recommend you to everyone.

Sink pipes and big leak in kitchen pipe. This took some time to fix as the pipe size they didn't have, but the plumbing company was Pruitt's Plumbing and they were here the same day to get started. It was two different calls, one for the bathroom then when Drylux came out they found a big leak in kitchen. Both of these companies were the best. If I ever have plumbing needs I don't want anyone else to come out.

My hot water was discolored. It appeared that my hot water heater was rusting from the inside. Plumber sent out to confirm. Unit replaced in a timely manner considering it was right at the beginning of the Covid-19 quarantine in Arkansas.

Website was easy to get to, putting in my request to fix appliance, getting the right company to do the work, this company has already been here to fix my appliance but something different has happened, so I know they are reliable.

Very easy process to initiate a claim and get it resolved in a professional and timely manner. The online submission form was straightforward and simple to use and I was contacted within 24 hours with an appointment time. The contractor arrived on time and did an excellent job.

Absolutely no help, the co. You sent hardly even looked at my garage doors. Just gave me a quote of $725.00. One of your reps said he was going to look into it, but as yet to get back to me. Your co. Collects $74.50 each month, but when I need you no help!!!

I do not know what the tech did...he said nothing...did not know what he did if anything...and WHY was I charged for a second visit in that the first job was not actually completed properly...no follow up at all...obviously not totally pleased.

I was promptly assigned to the plumbing company that responded soon after notification and found another leak and solved the problem and reviewed the work done. I was very impressed with the employee that had not problem getting under my home, in the mud and repaired the leaks.

Behind every warranty company is a great marketing rep that can help you with your problems. I manage a lot of properties and many of them have A First American Home Warranty on them. I recommend them highly for purchases and rental property.

I had a bone lodged in the disposal and he patiently removed it and gave me the tool to do it again. He identified himself at the door and put on food protectors and a mask. I would definitely want to use them again if it happens again and I can remove the lodges particle.

Always a bit disappointed in the contractors or company they send out but I have noticed an improvement over the last year! Usually takes minimum 2 to 3 visits to see something repaired and very seldom do they actually replace anything. So by the time I pay the annual premium, which is actually higher than my home insurance... and then pay the service fees, we’ll??? Would I be better off just repairing myself with a handyman or repair company of my own choosing?

We recently had our microwave fixed by an excellent technician. He knew exactly what was needed and ordered the parts. Argustus is very knowledgeable and did a good job! We had a technician out before that didn't know what he was doing.

Excellent service. Great customer. Will be a customer forever! Plumber Walt was his name. He was very nice! I like Ideal Service. They are the best in Las Vegas. I will insist on ideal service when I need service again.

My basement was flooded. So I put in a claim and they sent someone from Nationwide Plumbing that day. The plumber was very nice and polite, was wearing a mask and gloves, and checked out the basement. He found that not only the sump pump wasn't working but the pipes attached to it weren't the proper size. He ordered a new sump pump and called First American to see if they would cover the total cost of replacement and repairs. They agreed to cover replacing the sump pump, but not the cost of replacing the pipes with the proper size. He told me how much approximately that would run ($450) and I agreed to cover that myself. He ordered the sump pump, which arrived the next day, and took care of everything. No more flooded basement.

In April I notified First American Home Warranty regarding my refrigerator. They sent someone out for the same problem a total of 4 times before they decided to replace the refrigerator causing me to throw out food. They replaced the refrigerator on April 27, 2020 with a GE side by side refrigerator. On April 28, 2020 I notified Carlotta ** in their legal department that the ice maker on the new refrigerator was not working. It’s now May 15, 2020 and the ice maker is still broken. I have decided to switch Home Warranty companies and I will have the defective refrigerator repaired at my expense. I would give them a zero if I could. Don’t waste your time or money with first American home warranty.

I have now had two terrible experiences in a row with First American Home Warranty. I scheduled service on Tuesday and called today as our oven isn't working to see about a different contractor. I was told I have to wait through the end of today to be able to get a different contractor. With stay at home orders and an oven not working, the lack of concern from the person I spoke with shows very poorly on their company.

My built-in electric cooktop cracked the first week in April. It took my husband 3 weeks to get someone to even answer the phone. They sent a person out within a few days to look/measure. A few days later we okayed the new one they picked for us. He came out to install it today. The one he supposedly measured was too small; so he told my husband it would be 7-10 more days before a new one could be brought in. When he tried to re-install my old cracked one, he couldn't do it. My husband called the warranty company to let them know and they told him that WE would be financially responsible to get an electrician out to re-install my cooktop until we could get the new one. I am FURIOUS!! What REALLY upsets me is that my husband has cancer and didn't and doesn't need this stress.

Plumbing issues. I had an excellent experience as usual with First American Home Warranty. The first company contacted could not correct the issue, but a second company responded immediately & was totally satisfactory & an additional service was purchased and completed satisfactorily. I only use First American Warranties & recommend them for clients.

Great service in a timely manner. Replacing the pump in one day, while under the corona limitations. Professional service and very responsive per the pandemic order. The order was done using the web site in minutes and a repair facility was assigned on the spot.

FAHW responded very quickly, after I submitted the claim. The contractor they assigned the claim to was out of the area, so it took some time to schedule an appointment. I called to complain about that, and the claim was reassigned to a contractor in my area. He scheduled an appointment the same day, and the repair was completed within a day or two, after all parts were received. I was happy with the service. They had to open up the wall to make the repair, and I was happy that FAHW covered the patch work. I've been a customer for 5+ years, and satisfied with the service.

Repaired both, ac contractor charged 480 for condenser replacement and evaporator coil replacement and warranty covered the rest. Water heater was replaced and plumber charged almost same amount. It would be nice to shop contractors a bit, felt a little expensive for plumber.

Although it took long times due to place the same order for several times for the equipment but finally they did good job. The customers/clients always expect to get this type of services as they appear/request. Also, they should find a way how they can resolve the issue as quick possible and not taking weeks.

Took awhile but you did what you said you would do, ended up with new dishwasher. Trouble fixing old one and did not expect new one but after five months of trying to replace panel board three times, etc., your man rep., stated that I was patient enough and would get me a new washer. He did his job and very professional, it was delivered but I ended up installing it myself, that was ok not the problem of the delivery people. Top washer spray arm was broken, but I just took out the old arm from the old washer and placed it on the new one, lucky it fit perfectly. I figured most washers are made by the same company and I was correct,

We bought a house with an old water heater that needed to be replaced. Called FAHM and they sent out a zero star plumbing company that charged us $530 for installation fee, repair fee, service fee, piping fee, etc. (Keep in mind that a water heater costs around $1000). So we basically paid for half of it. Then I get a bill saying the plumbing company forgot to collect the SERVICE FEE and I have to pay $75. I called again and they said that, no it's actually a deductible fee. I called the plumbing company and they said it's a SERVICE FEE. How in God's name does it take $530 to install a water heater. What the absolute F is this. DO NOT BUY COVERAGE FROM THEM. They outsource everything to the cheapest company, make you pay for all the fees and collect a premium from you. You don't need warranty if the companies are all like this.

They do a fine overall job. They are fairly responsive most of the time and their contractors are decent as well. We have had a bad experience with others in the past so their service is welcome. The only negative is when there is an issue with one of their vendors it is sometimes difficult to get someone's attention and resolution.

My claim was to have my water heater replaced. Plumber came back with a cost of over $1100.00 to bring things up to code, this was my cost. American Home Warranty's cost was a little over $800 to buy a cheap water heater and have it put in place for installation. I had the whole job completed, permitted and inspected for $1180.00 bringing everything up to code, no extra costs. What a scam American Home Warranty always trying to get out of paying claims by hiring contractors who benefit your company to save money. This is the second plumbing claim I have had to pay out of pocket for, not sure why I am paying your company. Will be searching for another Home Warranty company who doesn't take advantage of their customers.

The service provided met my expectations. The response time from the time of my call was adequate. The responding technicians were professional and completed the job in a timely and efficient manner. Per my instructions they completed the work with minimal damage to my home.

Leaking faucet. The last guy that came out don’t remember his name. He was very respectful and knew exactly what needed to be done. He fixed the problem and I appreciate him so much. Need more people like him. Thanks. Mr. **

Microwave oven keypad not working. First American replaced the microwave oven with a new microwave oven that is as good or better than the previous. The staff I spoke with were always helpful and professional, ensuring I understood what was being offered. They let me know when I was incorrect in my understanding. The technicians contracted by First American to perform the work were all helpful and professional in every way.

I rarely have gotten personnel that I felt didn't do a good job. But most of the technicians that you have selected to do the job have been very good. They know what the problem is and fix the item. So far I have been very happy with their work.

Water Heater replaced. Nice job, the installers were informative, and came back next day, after I called them, because of a pilot problem. Co-pay a little high of $495- Telephone connection to FAHW usually takes time, as one have to listen a recording, to do this or do that, very confusing, but eventually you get thru to a "LIVE" person. Very bad.

Updated on 09/25/2020: I filed my claim for a broken dishwasher on May 29th, 2020. To this day, September 25th, 2020 we are still without a working dishwasher. I have tracked every representative I’ve spoken to at First American by name and extension, none of them able to address the issue. They promise callbacks and don’t deliver. They assure us parts have been ordered with rush delivery, but nothing ever arrives. In fact, when I call back and wait on hold for 2+ hours, the next rep often says they see no notes on the account and no parts ordered for our claim. Four entire months later and no resolve, yet the company collects a fee from us monthly — same date and time. It should be illegal to collect your fee when it’s proven you’ve not delivered on an open claim from the month(s) prior. First American will never again be our partners in Home Warranty.

We needed service on a garbage disposal, and had someone Asians, but they never called to schedule an appointment. After several days, we called Customer Service to follow up, and they immediately reassigned our service request to a different vendor, and never gave us the “what for”, why, wait, or anything bad. We have been pleased enough to extend our contract another year!

Ash company put me last on coming to condo. 3 times they came. Once they didn’t have one of the parts to fix the stove, Stove got fixed. When they were here they did a good job. I don’t see why there’s a 4 hour window, when it could be 2.

We have had First American for 15+ years. We have never had any issue with them. The only time we had an an issue with the contractor they were fast to assign a different one. We highly recommend them. We recommend them to all our family and friends! Great customer service!!

Our dishwasher and washing machine was on the fritz. FAHW came thru took care of everything. The online portal was easy, the service tech was great and I couldn't be happier. I even had to contact FAHW headquarters to add to my ticket and it was no problem.

My stove cooktop was the subject, until it became the guy who was supposed to come fix the stove. By the time he got to my house the stove was working because I had flipped the circuit breaker. I told him and said I will not be needing him anymore. He refused to leave and started going down to my basement. I was scared and I raised my voice and said, "Sir, you need to leave". He came around to my stove again, bent under my stove and started writing, again I asked him to leave but he wouldn’t. Then I said I was going to call First American, then he decided to leave. I immediately called and filed a complaint.

Garage door. Partial repair done same day. Balance of repair next week. Part needed. Door now operational up and down. First Americal Home Warranty sent out Hamon Overhead Door Company by the afternoon and the partial repair was done on 15 minutes. They will be back early next week to complete the repair.

Garage Door and Refrigerator. Thanks! Five stars! We enjoy having First American Home Warranty for sure. Quick, efficient, and affordable. Would refer to other homeowners. Will most likely re-up again in the future. Very happy with their services. First American Home Warranty is a good service.

Air Conditioner. The first contractor never showed up or called, but when we realized that after a few days, First American immediately got us someone. Tamara was on it and very sympathetic since it was for our air conditioner and it was 95 degrees. You should fire Sea Breeze... Replacement guy was great. Thank you.

Dishwasher Repair. Placed my report online, very easy! Repair company was not assigned until I called customer service a few days after (I guess due to COVID). The repair company immediately got in touch with me and set up and appointment, in a couple of minutes they found the problem but they needed some replacement parts, so they came back on the date and time set for replacement and got the repair done!

This is the 4th leak we've had in the same pipe. Two outside plumbers evaluated the cheap plastic tubing. FAHW's plumbers inserted into our slab piping a year or so ago and both separately assessed it was not rated for hot water use, such as Pex (which we had specifically asked the FAHW plumber to use) would have been. They also both diagnosed the recent water leak as sourcing from rodent bites on the exposed plastic piping FAHW's plumbers had failed (on 3 different occasions) to adequately protect in transit from the slab to the heater. We're starting to lose faith in the quality of FAHW's plumbers.

Very courteous and completed work professionally. Very pleasant on the phone and service was timely. Will recommend your services to others. I have used your services for several issues and all have been completed with satisfaction. Frankie has been here on several calls and he is polite and focused and very knowledgeable.

Replace water heater. During this difficult time of the coronavirus I had a very quick response from customer service and a representative came out and assess the situation in a timely manner. My work was completed and I am extremely satisfied with First American. The company was very easy to work with and my experience with them has been very very positive.

I have waited over a month for my a/c to be fixed. I’m still waiting. Both my contractor and me were lied to by First American about the part being ready to be picked up. It is not there yet. I am sick and tired of the run around I get and I want my damn a/c fixed now! I pay every month for the past 8 years and this is the ** service I get for being a loyal customer. I will no longer recommend this company to ANYONE. I want my a/c fixed NOW!!!