First American Home Warranty Reviews

We have had First American for 11+ years. We contacted them to get our garbage disposal fixed. The company they chose to send is unreliable, shady, and thieves. They came once told us the unit needed to be replaced, took our required service fee and have not been back. We as homeowners are unable to get in touch. First American has admitted they can not get in touch but they are unwilling to refund us and unwilling to send a new contractor. First American is doing NOTHING to fix this. This is only our 4th or 5th call in the past 11 years and from our experience First American does not choose contractors based on experience, reviews,reliability or competence but solely on price. They have extremely poor customer service who do not care about the customer or customer experience one bit.

I placed my request on June 28th for service. Received notification on the 28 from you for Chilly Willy. I called Chilly Willy on the 29th at least 5 times no answer. I then called you back and was told we have to give them 24 hr. I called the 30th (24 hrs later) Chilly Willy hit another option and was able to leave messages which I left 4 messages on this urgency for at least an appointment. NOTHING! the morning of July 2 I had a company come out and fix our air conditioner and paid them, which I should NOT have to do with paying you every month. I did hear from Chilly Willy on Friday! 5 days later not acceptable when we are in 108 to 116 degree weather!

Emergency request should not take over 24-48 hours to resolve and yet it’s been a week and still working on getting home plumbing restored. This is very disappointing and I will not recommend to anyone unless this issue is expedited and resolved in a satisfactory manner.

I've had two claims since I switched to First American a couple of years ago and it's been okay. When I make a call with an issue, they immediately process the claim and connect me with a provider. Also, I'm satisfied with the technicians they've sent out and the quality of work.

So far, we are not satisfied with our experience. For our first claim, we had a contractor come out for an evaporator coil leak (clearly a covered item). Since it was going to take so long for someone to come out, we had to have our normal AC company, top off the refrigerant so the upstairs ac would function for our kids. The technician came out and charged us the service fee just to tell us that they could not repair or replace the evaporator coil because we had the refrigerant filled up prior to the appointment and we had to wait for it to completely fail and not refill the refrigerant before they could do anything. This is unacceptable in the Texas heat, that you can’t even have the refrigerant filled to keep your ac cool until they can get a technician out.

First American Home Warranty has become a scam company since late 2020. I am a long time customer for more than 4 years. I have tenants, so to give them peace of mind, I choose to pay the premium plan from this company, knowing that they will provide professional jobs on services on the appliances. I did not calculate the exact number they charge me on top of the monthly premium, and the service fee. My tenants were using it most of the time and they constantly have to call them to complain about their services. We gave them many chances, because we don't believe that in this country there can be an accredited company with employees lying to customers constantly on a regular basis. This has to be their company culture.

I would not recommend this company at all, they make everything very difficult and do not communicate properly. As far as I'm concerned, they are not out to help you - just themselves. I had them send out an appliance tech to come out and replace my dishwasher. After he broke a line and caused water damage to my home. They sent out a plumber to fix the line that the appliance tech had broken. Later, when I and my home insurance company claims rep tried to reach out to them to get information on the contractor that broke the line and caused my water damage - they ghosted us.

I had issues arise with both my refrigerator and dryer after purchasing a new home and in both cases the technician failed to contact me or show up to at least one of the appointments I scheduled. First American made no effort to assist me in working through these scheduling challenges and did not treat this issue with any degree of concern or priority. As a company that operates as a middle-man between a consumer and a service technician, I find this to be completely unacceptable.

We have greatly appreciated our experience over the past year with First American Home Warranty services. Very helpful, quick, professional services, so glad they were here to assist, we will certainly be renewing! Used the warranty 2 times and were pleased with the results.

I only had one claim this year and it was something that wasn't covered, so for me it wasn't the best experience. Also found out that to renew my monthly fee and service call fee were both going up.. Not renewing..

I had an issue with my garage door opener, which was my fault. I hung something on the track of the garage door opener and it made the garage door opener come misaligned. So, it caused the cable to come off of the winder. It took a couple of days before the gentleman could get out but when he did, he had it resolved within 20 minutes. Another issue I had was our cooktop. It’s gas and whenever you turn on one of the burners, it would whistle. When the gentleman first came out, he identified the problem right away. The gas was not regulated properly so it was coming through too fast. The pressure was too great so he ordered a pressure regulator, which took about 10 days to come in but they could schedule me probably 30 days out. The guy who came back out had it repaired within 20 minutes. The first guy who came out was positive but the second guy didn't have such a great demeanor and was arrogant.

I was very happy with the repair of my microwave. I was called the same day as I requested repair and it was repaired the next day. The repairman was polite and considerate and finished the repair in a timely manner. Thank you for the service.

I found their customer service to be courteous and efficient. I feel that I can trust them to have only the best repairman subcontracted to them. Better overall satisfaction than the last Home Warranty company I had at a previous address and I would recommend First American to friends and family..

The company that came out, both times, was excellent. Explained the job and what was going to be required and what the timeline was going to be and they did an incredible job. Not only did they keep the mess to a minimum, they went out of their way to make sure it was spotless when finished.

The process for submitting a claim to First American Home Warranty was easy but the wait was long. That’s to be expected these days though. Most anything with a contractor is long. The tech was a very quiet person and when he was done, he left. He was there on Monday and I tried the washer Wednesday evening and it wouldn’t work. So, I called and started the process again and the wait was just as long even though they had tried to repair it. For some reason, it still wasn't working. But when they came back out to double-check, it worked again. so, I coulda goofed. The only thing that would have made a difference to me was if they were a little faster on the second call.

I am very pleased with First American Home Warranty. They are always there to answer any questions I have and to send out great repair technicians. Thank you for everything you all do when I need repairs done in my home.

He was amazing! Very polite and knowledgeable! Did not take long! I am very impressed!!!! I think I said it all! We talked about Virginia City NV. I told him about my history there. I asked him if I was disturbing him. He said not at all!. He had his mind on what he was doing as he knew it all.

We were told that if we waited for an LG repairman, he would be able to fix it the same day. Not true. We waited 11 days for the LG repair and then another 6 for parts and a time he could come back. 17 days of buying ice at 2 bags for $6 plus the food loss we had. First American and Hillary were on top of it but could not get LG to move faster.

Have made multiple service requests. Air conditioning has been out for a month. First request was made due to air conditioning not working. Contractor was not able to make initial visit for two weeks. Contractor made first visit and unit was not fixed. I called back and told First American issue was not resolved, was assigned back to contractor, they came out next day and replaced a part. Air conditioner still not working and temperature outside has been in the 90s. Contacted First American again, assigned me back to the same company which could not schedule another visit for 3 weeks. I called back to First American and requested another contractor. Was told my request would be escalated to a supervisor for review and someone would contact me within 4-8 hours.

This is the 5th time I have had someone come to look at the air conditioner. He told me nothing was wrong other than needing a new filter! I called JB air conditioning to look at it. He told me only 1 computer board was replaced and the other one was disconnected. I won't be able to run heat come winter until the wiring and computer board is fixed. He said the fan needed to be replaced that it is not running at a speed to keep the house cool because of the computer board is not working. (Previous warranty person told me this was fixed. I think it was Sam's air.) I was also told the coils needed to be cleaned or replaced and that in all the home warranty visits no one cleaned the air conditioner like you are supposed to! I am now waiting on a quote to get my air working. I am so angry about the people you send out. I had someone come out and look at my well and cleaned the contacts only. This did not fix anything.

Some part in the freezer of my garage refrigerator went out. The tech was not able to get the part to replace it. He wished he could help but there was nothing he could have done to fix it. The model did not allow him to be able to get into it to fix it. So, First American Home Warranty gave us money to get a new one. It took us a week to get the check for the new fridge. Anybody who asks me who they should go with, I always say First American.

Everyone involved with our warranty company was very professional, courteous and very helpful. I would refer this company to anyone who could use their services. They made our whole experience very easy. American warranty made sure we were helped immediately. We had a contractor out here three next day.

My motor was tired and quit working. First American Home Warranty contracted Precision Door to repair or replace broken items. Precision installed a new motor and all new controllers. Work was perfect and continues to preform flawlessly. Precision Door went through the operating process and instruction manual. Left me business card to call direct if a problem came up. All’s still great!

Sears appliance repair service resulted in 4 visits without properly fixing our refrigerator. Peninsula appliance did a much better job and our refrigerator is now working properly. First American should not use Sears as their repair service. Looking forward to renewing our warranty.

Adjuster Came Out Very Promptly And Professionally. Made sure we were very well taken care of and that we understood how any steps following would go. Also reassured us that we would be taken care of and pointed us to where, if we had any questions, To ask them.

First American warranty company has done great jobs around here. Probably been a subscriber for almost 10 years. I have no regrets. They have repaired or replaced everything I have requested. Contractors were usually fast, clean, polite. I have had called refrigerator, washer, dryer, microwave. Happy with their services.

First American has resolved all equipment issues covered by our warranty plan. We appreciate your help and appropriate actions. We have used their service for Air Conditioner, washer and dryer. Each time the technician reviewed the issue and developed a course of action. Equipment repaired or replaced in a timely manner.

I recently called your customer service for a copy of my insurance manual since I was enrolled in this insurance since 03/2021. Also suggested that there should be San accurate guidelines of coverage, what is covered or not before sending anyone to check on the issue to avoid paying $75/visit then only to be told said issues not covered, for fairness sake! Spare unnecessary expenses for not covered repairs issues! Thank you.

I have had some people come to my home who put quality and effort into their work. They have fixed the problem and were capable. Others who came made me feel as if they were doing me a favor and did their work halfway (i.e. looked at the object that need repair - took a picture of it - sent a picture of a replacement and wanted to charge $99.00 to replace with a new one).

Quick response, awesome professional contractors and thankful we bought the warranty! Having been a Realtor for many years I have recommended clients get or provide a warranty but now I truly understand the value of having one on a resale home!

Easy connect with good instructions. I would like a copy of my contract as I may have misplaced the original or did not receive it.. This is my 2nd service call and, so far, so good. When we reach the first full year we will be in a better position to judge.

Plumber came to home and made the condition worse. Tried calling for another plumber and they told me it would be one week; so we could not use the shower for that time. It fills up like a tub! The contractor was uncooperative.

Pool pump stopped running. Called in that same evening. Got a e mail Aqua Bright would be coming out next day between eight and noon. They showed up first thing in the morning, tested pump, confirmed that pump was burned out and would be a few days to get replacement. They called next day, stated that they have a replacement, if it was ok to come out that day. I was surprised but happy. Showed up, removed old pump and installed the new pump. Every thing was great. Couple days went by notice something wasn’t right, check it out, pump was no longer running. Turned on and off nothing happened.

It is nice to have a convenient and reliable service to get our appliances and HVAC repaired when necessary. I like being able to schedule the needed repairs online, and to also prepay the copay online. We also added the service to our rent properties.

They sent Sears out to repair our Whirlpool Cabrio Dryer. They arrived on time fixed our issues same day in a timely, professional manner!! We were very pleased with the service we received and highly recommend First American Home Warranty to everyone!!

Sent someone to our home, thank you! I had to leave early so we rescheduled. The plumber that came out was great but the company may need more customer service people. Had to leave several messages with their answering service.

My claims were answered and fixed very fast. The most recent one was the air conditioner which wasn't working. The tech was very good. He came out, diagnosed it and ordered the part. The next day, he brought it and put it in. The AC is working 100% now. First American Home Warranty is very good because they do what they say. We’re glad we have it and we may extend it.

I overall am satisfied with my result. I think the company finally came to a fair and just solution. The reason I have still knocked off two stars is because of their automated phone system and because my final solution took two full months. Their phone system takes way too long to get ahold of a representative and when I finally would, the rep wouldn't have the most up-to-date info on my service case. I'd be on the phone a minimum of 2 hours every time to get updates, if any.

The customer service is good when I call First American Home Warranty. Somebody answers immediately and right now, there’s no problem.

A horrible home insurance. Very poor service and please waste your money. When something break they will not help you to fix it. I been paying them every month and when my oven broke they refused to fixed. At the first, I was told going to get a new oven. Then after a couple days called to see when I am going to get my oven. They refused to replaced and I had to buy new one from my packet.

I've had excellent service on almost every claim I've ever done. But I have one claim where the company that they hired gave them a false report and turned in that the unit had been repaired when it hadn't. By constantly calling them back and going through that process, they finally executed the repair, and although it's not 100%, at least the unit working. Other than that, First American does very well and I'm pleased with them.

Would give negative stars if I could. This company is unreliable and dishonest. They assigned a company to repair our washing machine that had 0.5 star and terrible reviews but since they were contracted with First American, they assured us that they were a reliable company. This company came to our 3 times over a 6 week span and were unable to repair the washing machine and kept telling us they needed to order new parts until finally, they deemed the washing machine was unfixable and needed to be replaced. First American tells us that this is indeed the case on Saturday and they are waiting for a report Monday. However on Monday, they now tell us that the repair company found a "bra wire" in our washing machine that caused damage and it would not be covered.

I filed a claim with them for a broken water heater. They came out 2 days later and said they had to order the part. They then said that I would have to pay $500 in modifications to install the new water heater because they ordered a different brand than what I currently have. Part of their modification include water and gas lines which are necessary for proper use, not modifications. I can't get anyone on the phone to understand that those modifications are required, not optional. Their cash-out option only covers the cheap replacement part, not even close to covering the cost of a complete install. I keep getting transferred to people who just state the contract and limited liability. Their service absolutely terrible. They also wouldn't be able to install the new one until almost a week after it initially broke. I have children. I cannot be without hot water. They truly don't care about maintaining their customers or doing quality work.

After being a member of this corporation, we put in our first request to repair our washing machine 6 weeks ago. They said it was unrepairable, and said they would replace as per our contract. They do not return our calls, don't show up for appointments, 4 repairmen have come here to say we need a new machine. The dates the repairmen came out are May 24, 2021, June 1, 2021, June 9, 2021, June 21, 2021 and no show June 28, 2021 and June 29, 2021. We are still without a repair or a replacement.

First American Home Warranty is the most dysfunctional, unhelpful company I've ever encountered. They seem to only be good at one thing: taking your money. Two things if you include wasting your time. Three if you include NOT fixing anything. 6 MONTHS AGO our fridge broke so I filed a claim. 6 MONTHS LATER the fridge is still broken and I have a garage full of random fridge parts First American sent us, most of which have NOTHING to do with the issue. And during that time, I've wasted hours trying to call them to get service even while they continue to bill me every month. Our policy came with the house so we didn't shop around and I don't know how their price compares to others. Maybe they're so bad because they're cheap? But I can say with confidence you will get nothing for your money if you need them. Except a total nightmare. Do yourself a favor and stay away.

Tremendous. Did a great job installing. American Home warranty came through in a big way. They are the best. Would always recommend to others and have done so many times. It just makes common sense to use this system. I have been with them 10 years and have no challenges.

We had a bathroom drain in the tub and sink that broke and called our home warranty company. They sent A to Z plumbing out and when they came out they looked at both and said they couldn't fix it and would have to remove the entire bathtub to replace the drain. I called First American and sent pictures to a Shelly ** and she said she has seen this 3 times at her own house that is over 60 years old. She said she has no idea why it would be denied and overturned it because it was obviously normal wear and tear.

I had a breakdown on my washer and First American repaired it for me. I liked the techs who came out. They were very courteous and respectful. They came in, did whatever it was that they needed to do, and cleaned up whatever mess they made. First American's reps were good about the claims process, too. I normally call in so I can explain or get them to understand what it is that I'm going through, and they would respond within the same day. I would refer them to my friends.

I submitted a claim and I was dealing with a business that was very difficult to get to come out. First, they couldn't see me for a week and a half. Then, I agreed to a phone call, but it didn't get through. I offered to set up a Zoom and they said they didn't do that. They offered to come out on Saturday and told me on the phone that they'd be here at 12:00 to 5:00. The next day, I received a text that they would be there from 3:00 to 6:00. So, I assumed the text was the most recent as that's usually how it works. I was home from 2:00 to 7:00 and there was no way to get them because it was a Saturday. When I called up, they said I was supposed to be at home from 12:00 to 5:00. But I told them that they sent me a text about coming at 3:00 to 6:00.

I'm a little bit frustrated at the communication early on and how long some things took. I called right away and things moved quickly. Then, I got in touch with the contractor and they said they couldn't be out for three weeks which was not okay given the heat. So I contacted First American again and said that my situation was an emergency. I was told that things had been upgraded, sent to consumer services and that I would hear back within 24 hours to fix. I waited a bit longer than 24 hours and called back. I was told, "No, you were not upgraded. That never happened. I don't have any record of that, and so we're gonna have to start that process now." I told them to start calling right away and I was told that it was a weekend and that they couldn't get a hold of anybody. That delayed my claim for four days.

I love the process of submitting claims especially online because I fill out the little box and I can read and re-read it till I figure out that I'm getting my point across. I also love the option to pay before. I don't have a lot of things go wrong at the same time but when things go out, it's great to have a company that I could just boot up my laptop, say, "This is it, here, here, here," and then that's it.

The techs always come across as professional. They show up on time and do good quality work.

The claim submission process of First American is really good. They've been very accommodating. The agent I go through is awesome. They take care of things and keep me in the loop. I've filed a claim and it went up. The air conditioner needs to be replaced but it’s in the process of getting done.

First American Home Warranty is amazing. The techs are great. They're very efficient and kind. They're reliable and they're here on time. They all deserve a raise.

We've had one service request with First American Home Warranty and it turned out well. It was for a washing machine that didn't work. The only complaint was that it took almost three weeks. It might have been because they were short on potential workers because of COVID. Once we got someone, everything went well. So far, the claims process has been pretty easy, and they've been responsive.

Our old water heater broke and we put in a claim for a new one. First American did what they were supposed to do. They got me a new water heater and got it put in. I had some out-of-pocket because of the location of the water heater. Other than that, we got fast service.

The tech said that he couldn't find anything wrong with my washer and that we probably were putting too much detergent in it. But I know that we don't. The washer just kept on doing what it had been doing, so I called again. When they sent the tech out, he said that the part that causes my machine to spin was overheating. He ordered the part for it and I haven't had any more problems. The overall service of First American Home Warranty is fine. They always respond right away. Last year, I had a problem with my air condition central unit and it took them a while to get it straightened out. They were going back and forth trying to fix it, but they finally got it.

Putting in the claim and reaching out to the company itself is great. It's very easy to access a website. When I call in to call someone, the representatives are very knowledgeable as far as what their role is to deal with. If they don't know something, they contact me back. I've had one questionable experience with one of the vendors. The vendor just didn't want to think or do any work. But I wouldn't say that that has a direct effect on the quality from First American.

I was told that First American Home Warranty would save me money. It also would make it so much easier for me when I had a problem with something in the house here that was insured. I've had someone in before for my microwave. I had to have that replaced and that went pretty well. But this time, it's been a mess. I've got a repair going on now and I was given an appointment for yesterday between 10:00 and 2:00. The tech told me to turn my refrigerator off the day before so I did. I had to take stuff to my son's and he had to put my refrigerated stuff in and buy ice.

Our A/C is covered. It is a heatwave. Day 3 of no a/c. The technician has diagnosed it but won't move forward with the repair until FAHW approves. The woman on line (we've been on hold at various times all day and for the past few days) says it could be 5 more days! There are children in the house and there have been numerous local hospital admissions due to heatstroke. No response from anyone online. I watched the technician put in the order, and FAHW is pretending they didn't get it.

This is my first home, where a home warranty through First American Home Warranty was offered. I must say, that when you buy a home you desire to take the best care of it and having the best home warranty company like First American Home Warranty is what you need to accomplish that. It's a good feeling when you're covered by the best.

The claims process sometimes took a little bit longer because of the COVID virus. Also, some of the technicians came in and disappeared and we never heard from them. This latest claim that we had took a little bit longer to fix than we had anticipated. They could get better with communication and getting back to a person a little quicker might be good. But other than that, it was pretty good.

The technician arrived and was able to immediately diagnose the problem. The company ordered the part and the technician was able to return and install the new part. PROBLEM SOLVED. The technician was very courteous, knowledgeable, and most professional. I was very happy with the way First American took care of my claim.

I submitted a claim with First American because we have a tub problem, something's wrong with the pipe. But they're not fixing it, so it's not a good claim. They're not giving me the rest of the information. They told me that they would have to look at the pictures to see whether if the plumber said valid stuff or not. Yet, they don't have the pictures, and then I just got a letter saying that they're not going to cover it. So I'm trying to figure out why in the world did they tell me that they had to have the pictures, and then they don't have the pictures, and they're still saying that they're not covering that.

So far, so good. The only minor thing is First American's network could be bigger. When we had a problem with our central back unit, we're happy that they covered it but they didn't have a contractor nearby that was under contract with them. We had to pay out of pocket but we got that reimbursed.

My oven wasn't working right so I called First American. They sent someone out to check it out. It had a motherboard that needed to be replaced so they replaced that. The oven latch kept sticking when I was trying to clean the oven and they fixed that too. I was extremely happy. From the time I called in, it took about two weeks before the repairman can make it. But when he made the appointment, he was here on time. He was here probably two hours at the most and cleaned up everything when he left. First American saves money long-term. You pay a big bunch of money at the beginning but if you have a problem, it picks up the cost. I'm not sure how much the motherboard would have cost, but I'm sure it would’ve cost me more than the home warranty did.

We bought our new home and thought we were so lucky to get the home warranty for our appliances, well 2 months and tons of hours wasted on the phone, plus the multiple strangers they keep sending to our home to not fix the problem, we are not feeling lucky. We have had an issue with our dishwasher after two tech visits and one repair attempt it was still not fixed, I had to call American Home Warranty and fight with them to not send the same tech after he no showed for the 3rd visit. Then they send a second company who looks at it and diagnoses the issue. Said he needs to order parts, now a week and a half later they attempt to send a 3rd tech to come diagnose the problem because the last was not Electrolux certified, they picked that company!!!

I was with Choice Home Warranty and I wasn't very happy with them, so I started considering other companies, and that was when I got First American's sales flyer. The contractors have been very cordial and professional. They rarely don't meet the timeframe that they give you, and they clean up after themselves. The only thing is I find setting stuff up online a little confusing that I had a hard time with it. There's a whole lot of questions, and there's never been a response that fit my needs or matches what I was trying to say. I end up usually just hitting a button until I get to an operator.

I called because I wasn't getting A/C in the middle of a heat wave. He inspected and found it was a bad Thermostat. He replaced it and all was well. Very cordial technician, as well. Thanks very much! The summer was great!

Air conditioning was installed beyond badly...Found out yesterday and no response from you....Cashed out on new kitchen faucet and no response from you..Apparently I am in this alone...I have to chase you for any satisfaction. I recently recommended you to a friend, and she bought into your service..I am sorry I did that.

First American Home Warranty keeps their Word. They say they will fix it or replace it and they do. The service people are on time. They call ahead, they're very knowledgeable and go over all your options. I see other services with lower prices but you usually get what you pay for.

I've had two claims with First American Home Warranty and the submission was very easy. I used their online portal, and I got an immediate response within a few hours. The first claim was the door rekey, and that was good. The second one was when the water was clogged in one of the bathrooms. There was seepage. The clogged water was resolved, but the seepage was not covered under First American Home Warranty. The technician who came to check the water seepage told me that it is not covered. For the water blockage, that technician was really explaining things and he was very good.

We had an issue with the blower motor for the air handler for the air conditioning. I called First American Home Warranty. It’s irritating that it usually takes about a week to get somebody out here. That's nuts when you got terrible heat. Somebody came out and they ordered the blower motor. It came a few days later, so now we're up to 10 days, and then they installed the motor. It worked, but it had to be the wrong motor because it made a whole lot of racket inside the house when the blower was running. Then one day, it decided not to work anymore. I called back up and I said, “Hey, this blower motor is not right.” So, they sent out a different company. A technician came in and looked at it. He said, “No. This is bogus. This thing is a universal motor they put in there. It's not the right one.” They got the right motor, put it in, and the thing has been whisper quiet and very efficient ever since. So I'm happy chappy with that episode.

Customer since 2014. Paid annual fee on 10-1-20. Called on microwave 11-30-20; Talked with three people, plus your two in your purchasing department before microwave was replaced. A 'Hisense' brand microwave was installed 12-22-20. 5-16-21 called, microwave not functioning properly. 5-26-21 learned Sears/A&E does not service Hisense brand, which First American should have known; that installer put screws in at an angle and when microwave is taken out, would strip screw holes-- was installed incorrectly. Now waiting on tech from another company.

The plumbing was excellent. The plumbing company came quickly and fixed the repair. It was much more challenging to get the ceiling in the kitchen fix after the work was done. I had to have someone fix it for me and then get reimbursed. It was only a partial reimbursement.

I had pipes shocked lose by the garbage disposal. They came on time, fixed the problem and only took a short about of time to do it. I'm glad I had the home warranty and didn't have to pay a large out of pocket cost.

I called to drain my a/c unit due to overflowing/leak on the ceiling. Tech came in and mentioned that it is not covered. I paid from my own pocket $425. First American still charged me $75 for the Job order that is not covered by the insurance.

If you just purchased a home, take out a Home Warranty with FAHW, you will not regret it. One call and they take care of everything else. We have renewed twice and now into our third year with them. The Best Home Warranty Company.

I’ve had different home warranties before but First American has gone above and beyond my expectations and needs. Rosie ** has done an amazing job in properly explaining the coverage and its benefits to me and I do not see myself going anywhere else. Thank you First American and Rosie!

We've already recommended to our friend. The first night after moving in, went to take a shower and the water would not go down the drain, it was stuck for hours. The next day the pool pump stopped working. Thirdly, the garbage compactor's door failed to closed. It was just one thing after another, and are just so thankful we had First American on our side. Thank you!!!!

The installation team (Chris and his dad) were clean and courteous and did a nice installation, would give 5 stars as I'm waiting for my check for the garbage disposal I provided, Had to call back for an install date twice. Other than that I'm satisfied.

I called First American because the garbage disposal was making a terrible noise. They immediately assigned a plumber. Two days later he arrived and determined that the unit had to be replace. He had a new disposal in his van and replaced the old one. Job was done within 20 min. The new disposal works great… no noise. The only cost to me was the $75 service charge.

They use foreign people that are hard to understand???? Also it took them almost 3 weeks to replace a air-conditioning unit. It was 120° And my husband was sick. We a dog and a young Granddaughter living with us. I'm happy with the other claims. Microwave, garbage disposal.

Overall pleased with First American Home Warranty. Unfortunately several FAHW representatives were often not responsive or helpful. That being said, once I was directed to their supervision they easy resolved any issues and eventually provided good service and a GREAT reference in Airmarc HVAC. Airmarc employees were knowledgeable, tentative and very helpful.

Have not scheduled for fix my fridge when parts are in!!!!! Terrible follow up. Poor communication. Say they will call and don’t!! Can’t believe how bad communicate is. I called and called to no avail! Sick that I pay so much and get nothing!!

My email to First American clearly stated I had a problem with my ceiling fan remote. Turner Electric was assigned and we could not establish a time for help. Woo Electric was assigned and scheduled promptly and professionally. On the visit the tech immediately told me the remote was not covered. I called and sure enough weeks had gone by with no fan or overhead light and now I have to figure it out myself. I am looking for an electrician to help me, I am ordering a new remote that I hope is going to solve my problem. I have no idea now how much time this is going to take. I had hoped First American would make it simple. Most of the time time, First American solves my problem, not this time. They have promised to give me back my $75. So, since I am not happy, I can't give the normal five stars.

Your service is the poorest I have ever encountered. I filed a claim on 5/24/2021. It is now 6/4/2021. The repair company could have had the part in two days. You chose to get the part saving $3.00. None of your so called managers respond to emails or calls. You will not get any recommendations from me.

I have had the home warranty with First American for over 19 years, covering a total of 4 homes. They have always been friendly and professional, and the service provide is peace of mind for unexpected items which happen in any home!

My air conditioning was leaking and it wasn't getting cold. I filed a claim to First American and it's been three weeks but they have yet to call us back after the claim has been processed. I've had multiple bad experiences with them and it's been ongoing. I even am out money because of the bad people they send out since it was my job to have my ceiling repaired. One of the techs who came out for the plumbing issue cut a hole in my ceiling and looked up there with his cellphone. If he was a registered plumber, why wouldn't he have a flashlight? I complained to FAHW and they did nothing about it.

At this time we are in the middle of a repair and we will let you know how the service is once the leaks are completed. We have "high" hopes at this point for good results. The initial response was timely and the plumber that was sent out seems knowledgeable and pleasant. Now we are waiting the repair portion.

First American Home Warranty is affordable and they get the service done. The website is quick and easy to use. Submitting claims is a smooth experience.

The tech repaired our garage door. The only downside was that he had to replace the wall button which we press to make the door go up or down and he did not have with him the same brand. Instead, he used a different brand to replace it with. Other than that, I was well-pleased.

I'm feeling good about First American. It's definitely worthwhile and I will renew it when the year comes up. It does definitely save me money. I had a dishwasher claim and an icemaker claim and both are resolved. Raj, the gentleman, that fixed the dishwasher was very pleasant, professional and efficient.

I would recommend that people get a home warranty particularly if they're looking at a house that’s not a new one. I've saved a lot of money already over a couple of things that have gone wrong since I moved into my house. I'm happy with First American. When you file a claim, they tell you who they assigned the claim to. They have the contractor call you to schedule a time to arrive. As far as the work, it's been high quality. However, I have some mixed feelings about some of the professionalism and comments that were made by some of the contractors that were not directly related to the job they were doing that could have just been kept to themselves.

We had American Home Shield for a long time then one day, they cancelled us. We needed a new warranty, and I looked them up on the website and compared it with other people. First American was the one I called, talked to and was the most impressed with. Because they are not a 5-star and some of those others I talked to were. Our most recent claim with First American was for our oven, which needed a part in it, and it took forever to find it. The warranty company doesn't let the technician buy the part. They've been doing that themselves, and that part took about a month and a half to get here.

I have an open claim for a Jacuzzi appliance and First American has been sending generic plumbing and electrical contractors. They aren't the right contractors for this assignment. They did not have the expertise. I've had four service visits and no resolution or further contact. First American should take the initiative on communications with the client and update the client routinely on the status of the of the claim.

I called in a service request for a clogged kitchen sink on 5/28/21. I have received notification that my request has been assigned to a plumbing contractor. I am now waiting for a call from the contractor to set a date and time for my service.

When my new AC was installed, I lost power in part of the house. I called First American Warranty and then they had an electrician restore my power. I used to have another warranty company, and when I had an issue, they sent this guy that was on his way from New Mexico. He showed up in his truck, knocked at my door and I said, "If you don't have any uniform, you don't have any company ID..." He said, "Well, I just got the call on my way over here, and I'm sorry but they stole my license." I said, "No. I don't let anybody in my house." He said, "Well, I can show you the work order." I verified it with the person that was in charge, but that guy didn't have tools. I like that First American Warranty always sends good contractors. That's the best thing.

The technician didn't know what he was doing and then I didn't get any feedback on what they were doing. They were very slow and I wasn't impressed. I called them to see what the status was and whoever answered the phone was short with me. Dealing with that company was not a good experience. However, it was just a short day or two after, I got a call from First American, which was great.

The guy that First American sent was terrific. I recommend him. Always send him. The only thing is it took a little while before we got scheduled, and the refrigerator was an important thing. But overall, it's okay.

I am pretty happy with my experience, though some of the contractors have taken a long time to schedule an appointment and even longer (nearly two months) to perform the necessary work. Lots of waiting, which is frustrating. I’d also like to see shorter windows for the contractor to arrive. I’m currently in my fourth hour of waiting for a plumber.

Thanks VERY MUCH for your services in the upkeep needs of my mobile home!! ALL of your services have been VERY Appreciated and I am SO GLAD that I have YOU as my Mobile Home Insurance Provider!! Take Care and Thanks Again!!

I feel very comfortable with First American. They've done a good job. Dealing with Sears or any appliance repair has been difficult. The technicians are great but not the coordination of appointments and the communication back and forth about when they're going to be here. They canceled several times on us without telling us for sometimes, the right reason and sometimes, no reason. Parts have been difficult to get. Once they got here, things have gone fine. It's just that it took five weeks to get our dishwasher repaired. The parts were here, and the communication back and forth between First American and Sears was really difficult. I called and checked up on things and said, “Are everything good to go for our appointment this week, everything good tomorrow?” Then they didn't show. I called and asked if they were you coming. They said, “Oh, no, no. There's a problem with the part.” I checked three times.

I had American Home Shield and I just let it lapse. Then First American Home Warranty called me and I got a better monthly premium with them. When I signed up, I just did it online. Then they automatically renew it unless you want to cancel it. To do a claim, you can do that online or you can call them. It's $85 for a service call. If they can't fix an issue, then they'll replace it. I just had my microwave door replaced because the spring in it broke.

We have had some problems after moving in. First American has been great. From replacing our microwave to replacing our furnace. We are very happy with the service and would definitely recommend them. Every time we call the contractor is in contact and out for service in a few days. Thank you.

They have always been respectful and nice. Never have to wait forever. They get it all arranged just as fast as they can. They never seem too busy to answer it any question you may have. The people they hire are just as good.

We recently had an electrical issue that was concerning. We had an electrician out to the house, they found the issue and corrected it within 30 minutes. The technicians were very polite and professional. Their service went above and beyond!

Expert HVAC Repair (Brandon L.) took excellent care of us and we appreciate the time invested and expertise. It is nice to know how your new house (or new to us) is doing, and I feel that First American sent us excellent people to do the job. We will definitely request this business for future heating and cooling needs.

I was extremely frustrated with the scheduling process. It would have gone much quicker and easier if I could have been talking to someone. I have to schedule another service and I hope I don’t have the same experience or I might have cancel.

The company technician that did the service call was very pleasant and respectful and knowledgeable. This is very important for me as a customer. I wish every service call I make would run this smoothly. Will continue with this company.

I had a problem with a contractor they assigned. I let them know about it and Vince was assigned to my case. He has kept in touch every step of the way to make sure appointments are kept and the new contractor is following through. The personal attention is unparalleled.

The contractor was irresponsible. He was asked to go to the location on an emergency situation and he did. Upon arriving, he assessed the issue and explained to First American what the issue was and needed an approval to proceed. An approval was requested and granted that same day. He left and did not start the repair. Here it is 14, 15 days later, he answered his call and there was no explanation or apology. First American said that he's going out there today between 10:00 and 12:00. I haven't called to confirm if he's there yet but the service was deplorable.

Always there when I need help. Plenty of contractors to choose from. Service is done within a reasonable amount of time. A ton of support with all my concerns and during the claims process. FAHW also does follow up on how the contractors performed and quality of workmanship.

On schedule to do an update on heatpump that will meet code. Scheduled time is excellent and will mean we will be ready for a hot summer. Complex update that was quickly and thoroughly diagnosed and the time after diagnosis to the scheduled update time was very good.

Overall good experience. A few hiccups getting there. Slow to respond to complaints of slow service especially considering it was winter & no heater. No sense of emergency or going above & beyond due to extreme weather. It got done & thank god we used portable heaters so no pipes froze.

Great to have and not a rip off or scam. It worth getting having???? I will never not get it or have it. They fixed paid for 2 things. I will never not have or renew this and it’s a good company. Good reviews. I’d recommend to everyone.

All in all, the experience is positive and I renew the warranty annually and plan to continue renewing. Very responsive and they address any issues within a day or less. Easy to file a claim online in minutes. Coverage is very good compared to competitors. The only negative thing is the contractors. When it is a large repair, they are experts at trying to find “non-covered” costs to add to the bill. The company sides with the contractors and never question their estimates.

I only used them twice. Both times the problem was solved within 2 days. The work was done, the job was not very hard to do but I was not able to do it because of my condition. Now things are better for me.

We've had a good experience with First American and it's been pretty good with the techs that have come out.

The owner came out and went through everything related to the AC. He provided valuable information on how to keep the AC unit from working too hard. I'd plan to have him back again to service the furnace this fall.

I have never had a problem getting service if needed. Well worth the price if you have a home issue. I have been with another company in the past and I had poor customer service when I had to file a claim.

I know that I don't have to worry about home and appliance repairs. First American has always been professional and prompt. I have always had wonderful contractors to help me. I recommend First American to everyone! It's so nice to have that feeling of security.

I called due to a clogged drain. They scheduled me with plumbing service on the day I requested, The repair was quick and easy to set up. I was extremely satisfied. The best part is knowing that the price is affordable and if the issue isn't resolved I can have them come back at no charge.

They have the best warranty for me and my family. And I would recommend family and friend to them. I have already told two family about your service. I have had great service from your company. Thank you and have a bless day.

First American and Bass Plumbing are awesome professionals that provide exceptional service. I have used both First American and Bass Plumbing for years and I am impressed with their services. Repairs are always done in a timely manner the right way and I am blessed to be associated with them.

Called on Monday and was provided with a company who gave me a repair appointment for Wednesday. The company called Tuesday morning with a cancellation appointment and arrived promptly and completed the job. I didn’t know the job had been completed and I asked my husband when was the company returning to complete the job, and he informed me that it was all finished. The company came to the job with a new water heater so a return visit was not necessary. This was quite different from my experiences with other warranty companies. Great service and great work!

It took a few days to get someone over here. Then found out that one element was totally damaged and a spark had kicked off the switch in our power box. The water heater had been installed barely 5 weeks prior to this happening, It was a brand new water heater. Don't understand how this could have happened. The technician took the damaged element to show his supervisor.

We just bought a house and that always comes with surprises. Our garage door opener was working perfectly well during the inspection and for a a couple days after closing. However, when we were done moving into our new house and went to close the garage door, it had stopped working. Seriously? The day we move in? Well, First American was there for us! First American immediately assigned a service provider for us and they contacted us the next day to schedule an appointment. Our problem was resolved and all we paid was the service fee. It was great!

I have been a member for 5 years and I have greatly benefited from their service. They are very prompt and have great customer services. Agents are friendly & professional. I have recommended them to my family members. Will continue my membership for many years to come.

Ruben was the service tech, he was prompt, friendly, knowledgeable and professional. This was my first experience utilizing my home warranty and was very pleased. I was also very pleased with the customer service department when I made my initial call. I look forward to doing business with First American Home Warranty in the future.

Motor wasn't running and it was sporadic. Sometimes it would take 10 tries to make it work. Work was done in a timely manner and very happy with the result. Now the garage door opener works like new. I definitely recommend you guys.

Had request for plumber and was assigned a plumber with very poor reviews on Yelp and Homeadvisor websites. Asked for different vendor and was told that online algorithm picks vendor and no choice is available. Plumber was at the house for a major issue for 10 minutes and 5 minutes of that time plumber was on phone with warranty company talking about a different client. 5 minutes wasn’t enough time to access the problem. Plumber was dismissive and wasn’t listening to me.

First American is very good. They respond in a great way for my rental houses. Which I had ten at one time, I own a house in Bakersfield and they are going to replace the dishwasher. Never had a problem in 12 years. Now that the housing market is way up in California I am selling these rental houses. Renters are a pain in my **.

My water heater was leaking. A technician came out to evaluate the situation and filed his report that day. Our water heater was replaced the next week! The whole process was fast, cost efficient, and stress free! Would recommend using First American home warranty to anyone!

had for 30 years. Tell an agent to call me. The fact that I pay my bill means it is a good service.

No hot water was available in one-half of our home (we have two water heaters). The technician found the problem and repaired. The repair facility was very helpful and found a space which allowed the technician to come to our home the next day. While certainly a major inconvenience, the repair facility and their technician made the experience pleasant.

We had our HVAC serviced and they were great. They were on time and very professional. Everything is working great. They cleaned and made sure everything was in tiptop shape. Everywhere they were they were working they kept it cleaned.

I signed up but have not used the services as yet. I am confident that when the time comes they will give me great service. The price for coverage is good for my monthly budget and it was real simple to sign-up.

Toilet flushing mechanism was not sealing causing toilet to flush when tank water level low— flapper not covered and toilet that contract is void — customer service is terrible by calling to ask for assistance. Description of repair was not correct.

I'd recommend First American to someone else. I kept using them because I found them to be useful. The two times I've used them, it's been great. Both companies that came were very professional. When the air conditioner went out, it was an expensive repair but we only had to pay a couple of 100 dollars because we had to pay for the freon. I also had an up and down baby washing machine that the dryer quit heating the clothes. First American sent somebody out and the tech took it apart, fixed the fuse and put it back together.

I’ve had to service the same plumbing problem seven times in four years. They refuse to do anything more than patch the problems. Waste of money in the end. It will now cost me thousands to repair the secondary damage from poor work previously provided.

This house is managed by Network Realty in KY. They do all the work for me, from calling you with problems and making sure all is resolved. So far, all I've done is to pay the bills. The tenants are happy, though.

I am happy with First American Home insurance because they an excellent job to make sure I am pleased with the work that I have had done with the appliances in my home. I have been with them for almost 5 years and had no issues with them.

First American has been pretty responsive with my claims and they've been able to fix everything they've come out for. I used to call in when I needed a service and there was a long waiting time. Plus, the responses could take a little longer. But since I've been doing it online, I haven't had issues. Whenever I would submit a claim, they'd say that within 24 to 48 hours, I should be getting a phone call from the contractor that they loaned out. The techs who come are usually good, too. I just had someone out for my dishwasher and he was pleasant and very nice to deal with. It took a little bit longer to repair than what we originally expected but they ended up following through it. They needed a part, so they had to order that and it took a week to finish the repair.

We had a leak and it caused our house to flood. The first plumber that came out supposedly fixed the leak but a day later, we came downstairs and the place was flooded again. First American had to send another tech out and he stopped the leak. The process for submitting the claim was also pretty straightforward. It's just that I should have looked closer at the actual items covered in a home warranty. If you can get to use it properly and if you have a large loss, the deductible for $75 is worth it. But most of the things that we've had had been smaller issues below the deductible, so they haven't been reported. Then, there was something that we had that was a larger expense, but it wasn't covered under warranty. Other than that, First American's reps were congenial and we got action from them swiftly.

There's an inconsistency with the quality of the contractors that come out. We've gotten some real good ones and we would like to be able to ask them to send or not send certain contractors but that option is not available. When the refrigerator wasn't cooling, the first guy that came to replace the fan placed it upside down. Then, they got somebody out that knew what they were doing and got it working. It took four calls to do it, but we were able to get it.

Everything's going great now with First American. I recommended them to my friend and he signed up but I don't know what happened to the $25 referral fee if they put it on my account or not. I just had a good service yesterday from the plumbing company, AJ Bono, and I was calling First American back because I wanted the guy to come out again to look at the sink. I forgot to tell the plumber about it and they told me to call First American to kind of give them an update if he's gonna come back. Other than that, it hasn't had any problems since.

When I first moved in, I had a problem with the air conditioner and the company that came out was exceptional. They thought it was the thermostat, so they replaced it. I still had issues, so they came out again. But I didn’t have any issues with having to pay again. They spent quite a bit of time trying to figure out what it was and it was something electrical under the house. The technician replaced some kind of circuit board. This past time, I had somebody come in again to repair. They repaired my icemaker, and then it broke again. So they're coming out to repair it again.

The technician came to check refrigerator but not able to diagnose the issue. Second technician was dispatched and diagnosed issue but told me that the compressor need it to be changed. But he could not change it because it was under manufacturer warranty. He provided me with number and information to call manufacturer. I was still charged $75 dollars for visit and no repair was performed.