First American Home Warranty Reviews

I have had this warranty for 5-6 years and in that time I’ve filed 3 claims; 2 of which resulted in replacements & 1 that was resolved with a repair. The process for filing a claim is really simple. You can either file a claim online or over the phone; I’ve done both & had no issues with either. When it comes to repair the work is exceptional & with replacements they offer a very nice comparable or a reasonable cash offer so that you can purchase your own (again, I’ve done both). If you choose to take the cash buy-out there are a few extra steps involved to continue coverage on that item (i.e. emailing proof of purchase). If you take their comparable appliance; they have it delivered/installed quickly and you’re done. I have no complaints with their service & I highly recommend First American to anyone who searching for a home warranty.

I paid $100 to the 1st contractor. He didn't file a report. You sent a 2nd contractor (Sears). I had to pay another $100. I complained, your rep said I would get a refund. I haven't. I've called & asked for the refund. I still haven't received it. This has been the worst customer service I've ever had. Terrible support.

I am extremely disappointed in this company. We have been waiting over two weeks for an answer we were told would happen within two days. Even with Covid they have failed to simply communicate and reply to give us any answer. I have called over 10 times and had to search for myself - waiting on hold over 15 mins each time. I have been getting the run around from supervisor to supervisor with each one promising a return call to only be lied too. I am still waiting after my third supervisor promised to contact me no more than 24 hrs later with a guarantee promise they would contact and handle the situation. Unless you enjoy fighting with a company and going through automated responses I would not recommend using them at all. Spend your money on a company who cares about their clients...

I have had this policy for about 8 months and each time they failed me by sending me incompetent and unprofessional contractors. My AC went out and 2 different companies were sent to fix it with one of them causing an electric fire in my breakers that I had to repair on my expanse for close to $1000 as they refused to send an electrician urgently.

I get service within a couple days from the time I submit my request. The vendor fixes the problem when they get here. In the case of my fridge it wasn’t fixable so they bought me a new one. I don’t get messages back as quick as I would like when I have a question on the site though. Overall I would recommend them for sure!!

Our water heater went out. They had contractor out very next day to fix it. Contractor they sent over was excellent. We have had to use our warranty more than once, each time were wonderful experiences. Recommend to my niece.

The last two replacements went perfect, unfortunately the Washer and the Dryer went out one week from the other, No questions, they sent the contractor inspector and everything went smooth from there. We are very Happy with the replacements. Good quality and name brands.

Both our son and my wife and I have used First American Home Warranty. We have needed repairs twice in the past 2 years. The service companies were prompt and courteous and provided quality work. Our refrigerator was not able to be repaired and we were given the option of replacement or equal cash value if we wanted to upgrade. We like the monthly option for payment and the choices of what we wanted covered in our plan.

The drain hose of the dishwasher was changed 9/12/2020. And it seems to work well, and the the work was completed in a timely manner, and professional manner, very happy with the results. Thank you for you help of this claim.

I would highly recommend your company to any and all. I have actually recommended to people I know in other states to research and see if you provide services there. Your people are always kind, professional and helpful. All service requests have been handled quickly, correctly and professionally. All, save one company, sent for service have been as well and the one aberration was not sent again.

Was hard to get an answer from people. Kept being transferred to someone else. I had to keep calling to make sure they were on top of getting me my part. I know that the virus is part of the problem and I understand. But sometimes people need their washers if they have children with server allergies. Can't just go to a launder mat. Thank you for letting me vent.

We have been without hot water going on 12 days now with no real date as to when our water heater will be repaired. The provider went on vacation right after he came to our home and could not be reached for several days. We were told the parts were backordered. The following week there was no communication and a week went by before we called back to be told it would be another week and are waiting for parts. The communication has been awful and the desire to resolve it in a timely manner has been absent.

The problem with our garage door was that a spring broke and it came crashing down. This problem was actually not covered by the insurance. However, they did put us in touch with a company that promptly reached out to us and were quick to fix the problem. We were happy with their work and had them to further replace the rubber seal on the bottom of the door.

Just love this Company. They answer your request promptly and get someone to contact you within a reasonable amount of time. Reps are very professional, friendly and caring. Would recommend this company. Their portal is very simple to use. They have come to our rescue four times since having coverage.

First American has been the best home warranty company that I have had the pleasure of working with. They use excellent contractors, have great communication and fix issues timely. I also love their text and email notifications regarding your upcoming services. I have recommended them to all of my friends and family that are up for renewals.

We have had endless problems with First American Home Warranty. They lie and try their best to delay repairs & replacement. I have written proof from the contractor that they have provided FAHW w all the reporting and pricing and they need. After multiple promises "within 24-48hrs" to have it resolved...it has been 2 wks! We have spent 2 wks in 100° weather with both air conditioners broken!! I have a lot of serious medical conditions which means I can't be in this heat. FAHW said they would "expedite" my claim which means they have a set amount of time they must reply and have a solution. It has been endless run around without doing what they said they would do even one time. I have proof of all communications and the lies they have been telling. Also have proof of communication with contractor, even though they deny the interaction. I have spoken to the following 3 Supervisors at FAHM, "Natasha", "Warner" and "Fabiola". 10/2/20.

Excellent customer service issue resolved with quality service. Technician came and within minutes diagnostic the problem and explained what caused It and provided preventive measures to take in the future. Appointments are always scheduled within a few day of my call and updates are provide. Thanks for your prompt attention to matter.

It is almost one month since a claim has been filed for our built-in microwave. First it took almost a week to find a company/technician. Secondly the technician from Countrywide Proserv Inc (Leo) recommended a "replacement" but FAHW is bent on repair of the parts which up to the time of writing, hasn't come because a "wrong" part was sent!!! I shall tell the "whole world" about my highly disappointing experience with this order. For your information, I have promptly paid the $75.00 deductible. The insensitivity of your customer service to my plight would make me to cancel my contract with First American as soon as the built-in microwave is either replaced (as recommended by Proserv Inc technician) or repaired as desired by First American Home.

Very pleased with First American's response. Repairman was sent out promptly. Repairs were done right away. Repairman gave us good advice about refrigerators. Very pleased with how this was all handled.

Quick to respond. Friendly staff. Clean workers, very respectable guys. I would want this company to come do work for me again. I don’t have more ways to describe the service. It was good customer service.

Called me the same day as my claim, was there to correct the next day!!!! Just needed to adjust the thermostat on inside of the water heater. Excellent, professional, prompt service. Would recommend First American in a heartbeat. Thank you.

I use the mobile app on my phone and I love how easy it is to use and pay the deposit. Our claims are taken care of in a timely manner every time. Thank you for taking care of us and our home. You are the best.

Very good customer service. Were on time very professional. Made sure the work was done correctly and cleaned everything up. Tested the work done. Wore masks and keep a safe distance. Called ahead of time to let me know what time they would be at the job site.

Direct Connection Plumbing was wonderful. They arrived within the timeframe window. Texted approximate arrival time. Listened carefully to my concern and we to work. He gave me options on what I could do to resolve the problem. He was very patient and understanding. A pleasure to work with.

I am totally unsatisfied with my previous contract (number 10629629701 ended on 09/04/2020) due to the following reason: I submitted a claim on 08/19/2020 for the A/C which was not cooling, and paid $75.00. First American assigned Platinum Repair Inc. to diagnose/fix the issues on 08/21/2020. Platinum sent a technician on 08/25 who spent less than 5 minutes and told he can't fix. I brought the issues to attention of both First American and Platinum Repair on 08/28. Platinum agreed to send a senior technician on 09/05 - no show, and no communication. After complaining Platinum sent the same technician on 09/11 who told he can't fix it. I brought it to the attention of First American without any resolution - just runaround! In summary although I made the full payment of annual fee and made additional payment $75 for the A/C. First American failed to fix the problem, even did not give any reason and/or diagnosis.

I purchased a seller's home warranty from First American Home Warranty. I submitted a claim through my realtor for $500 in March of 2020. My bill for plumbing repairs was $6000. I closed on my house April 17th, 2020, today is September 24, 2020. They claim they sent a check to the home I had a warranty on, which has been a rental property for the past 8 years. I had listed my correct mailing address on my initial paperwork for the warranty. They claim the check has been cashed. I NEVER received the check, it was sent to the house that I sold. They will not correct this situation. Andrea Jill ** from the Corpus Christi, TX area will not return emails. DO NOT USE THIS COMPANY. Horrible customer service.

When you buy a new home, you think you are getting protection when you get a home warranty as part of the purchase. Think again: be prepared to wait. They are in no rush to serve you. They're hoping you'll walk away or go somewhere else. And they have a limited number of approved contractors - rather than find more contractors, they'd rather have you wait in hopes that you will give up. We had to wait a week before a contractor ever even came out to inspect our broken appliance. And then you have to wait for approval. And then you have to wait to schedule an install.

I purchased First American Home Warranty with some reluctance. I have had some horrible experiences with other home warranty companies. I have submitted my first claim and I am so relieved and grateful that I do have First American. I created and submitted the claim online, was contacted by the contractor the next day and had a technician looking at my appliance on the following day. The technician was professional, timely, wore a mask and left the area clean. The appliance was fixed and I am a happy customer! Thank you First American!

We have had several types of warranty claims that needed immediate attention. Water damage, A/C issues (in 100-degree heat) and appliance issues. The response time in which it took to contact a representative was ridiculously long. The number of times we were transferred after long hold times was ridiculous. The promises of reimbursement checks being mailed were false. As a matter of fact, we are still waiting for a check as I write this review that we were told was mailed on 8-27-2020. Company policies seem to differ with each service rep we speak with. We pay to have this service at our disposal.

Overall we are most satisfied with how our refrigerator claim was handled. The only problem we encountered was getting updated information from claims about the amount we would be given for the cashout determined by First American. Once that happened everything went well and we were able to purchase a new refrigerator close to the specs of the one that failed in a timely matter.

First American Home Warranty was so responsive to assign the work order to Central Cal Builders. The contractor was very competent and professional in taking care of the problem. The office manager and the assigned technician were superb and customer service oriented. As a result, I am very happy customer.

They were on top of it! I called to schedule a lock change, they called to schedule me in the next business day, for an appointment two days later! Quick and easy! I would definitely recommend to family and friends who are looking for a good home warranty! Very satisfied!

Service is getting better from FA; however, my recent experience with contractor is not favorable. Contractor was in hurry and did not do what was agreed upon during triage. Contractor advised they would reimburse me for materials if I sourced; still have not been reimbursed.

I recently called First American when there was some type of leak in the bathroom and they assigned a contractor who went and repaired it.

My water heater broke, First American sent a company name Phoenix Plumbing **. They left no cost break down, I was called by First American and to due to removal of water heater and modifications my cost is $600. I totally disagree. I requested a different contract due to the fact that I feel Phoenix Plumbing may have overcharged - your logo states that if you can't fix you replace. PLEASE PLEASE HELP ME **.

I have had coverage with First American Home Warranty for 2 years, it has been awful. The plumbing contractors have done more harm than good (actually snaked my old pipes and caused another leak). And I have not had a functioning washing machine for 3 months out of the last 12. I have had multiple claims for the washing machine. This company wants you to communicate with them thru their website, but they do not respond. It is also next to impossible to get anyone on the phone. My most recent service request on my washing machine has gone on for 6 weeks. I finally received a message from them after I filed a complaint with the Better Business Bureau.

I’ve had a couple of vendors that had been less than pleasant, but for the most part, anything that happened over the last 16 years had been taken care of. Submitting claims with First American is also fairly easy. Sometimes, the service takes a little longer than I hope, but luckily, I have two ACs, so always one of them is working. Then, when my fridge went kaput, it wasn't totally out but it wasn't working great.

First service request, contractor assigned never made contact and request was closed. I reentered and FA advised that customer rep would contact me as no contractor was available in my area. I was not contacted and order was closed. I complained online and was advised to hire my own contractor with $200 initial auth. I contacted local company. They repaired same day and I paid $430 bill. I submitted for reimbursement and received payment within two weeks.

It's very easy to submit a claim. It's just a telephone call. The reps are very professional. Most often, I am satisfied with the work done by the contractors. But there was one contract company that worked on my refrigerator and they were not at all nice. So the next time I'm having to call in for service, I will make sure when they tell me who the contractor is and I will know if that's the same one to refuse that company.

Contacted Amazon on Sunday; All Points Plumbing LLC contacted me Monday morning. We set Tuesday morning to do the fix. The serviceman called Tuesday morning, we set noon for the repair. At noon he showed up, found the broken item on the sink, went out to his truck, and retrieved the needed part. 20 minutes later he was done, cleaned up, and was gone. Well worth the $75 service fee.

We recently had to replace a sump pump in our basement. FAHW assigned our work order in 1 day, and the contractor contacted and scheduled the replacement in 2 days. We were happy with the work being completed within a 3 day window.

Although it took over a week to actually have someone fix our cooktop Jerome was pleasant, knowledgeable, and extremely courteous when assisting us with getting this item repaired. We are truly happy that we have our warranty service because this is the 2nd time this year that we have had to use it. So far, we cannot complain about having the items repaired because the repairs are done amazingly fast once the repairman is here.

We are very satisfied with the fast and fair resolution that we received on our claim. One of the unexpected, but pleasant, highlights was the friendly and helpful service we received from the claim specialist who handled our claim. From our experience we would highly recommend First American Home Warranty Company.

Very pleased with my first experience with First American Home Warranty!! Would definitely recommend them to other people! So happy that I chose First American Home Warranty in as much as I have seen other warranty companies advertised! Well satisfied!

It takes a little longer to get some things fixed. They have a dashboard where you can leave them a message and over the space of last year, I used it about six times and never got a response. I wound up having to call. The last time I had a claim on my washing machine, I had to have the transmission replaced. I called the people that they told me to call. They said that the parts were on order. Then I called First American and I was told that the parts weren't on order yet. They hadn't heard from the company. So I called the company back and they said they've sent a list in two days. I called First American back and I was told that they just got the list. It takes too many phone calls to get things done. If they have a dashboard, they should have someone that's actually watching it and responding. Also, they have no response of any type on the weekends. That's a bit of a problem.

After multiple trips by one plumbing company to find and repair a water leak, FAHW Switched to a different plumbing company, who found the leak. They tried to order parts could not get them, so they recommended that the toilet be replaced which is what FAHW did and the leaking has stopped!

I've had a couple of hiccups over the years but AHW came through, even though I had to elevate the issue to the corporate office. I'm overall satisfied with this company. My only regret is that my Whirlpool refrig is not covered in my warranty.

Had a hard time understanding When he talked. His English was hard to understand and did not have a good customer attitude when I told him my problem. You also do not have good service sometimes. Your service told me he did not have faith in the PGE when they should off my hot water. So who do you believe? He could have done this without voicing his opinion. This was Harris co. I believe that was their name and did not even leave me paperwork to show what he did. He told me but should have given me something to show his work other than that the PGE SHOULD NOT HAVE SHUT IT OFF. HAVING PGE COME BACK OUT TO RECHECK.

I have had repairs on my Electrical outlets as well as plumbing recently. The companies and technicians have been outstanding on every work order I have ever requested. The customer service with First American is outstanding. I have never had one bad call. They are friendly and always helpful to understand what issues I am having and to make sure I receive service within the 2 days.

I couldn't get the dishwasher to work properly. The technician came out and verified everything was in good condition and it works perfectly. I am totally satisfied with the service that I received. And would recommend this company to friends.

It was fairly easy to submit the claim. When they provided the people that were gonna do the repair, I tried to ask if there was anybody else in the local area because the number the company was based out of a place that was four hours from here. I was hoping to deal with a company that was close by. But they said, "That's who came up, so that's pretty much who you're gonna get." So that was the only issue. But the technician was fine. It took long to get to the resolution. He came out two times before they ever fixed it and that wasn't necessarily on them, but it was the going back and forth between them and the service, because we ended up needing a toilet being replaced.

Filing a claim is easy and simple to do. I just go on the computer and file a claim. The technicians are great. I've had an awesome experience with First American and I always recommend it to others.

I placed a service request on 7/3/20 as my air conditioner wasn’t cooling. On 7/6/20 the repairman determined that my HVAC condenser had been struck by lightning and needed to be replaced. First American ordered the equipment on 7/20/20. Nine weeks later and my HVAC still hasn’t been repaired. I’ve been without air conditioning for over 11 weeks now. The service repair company said they expected the equipment within 2 weeks after ordering. I’ve sent First American many messages asking for an update on my equipment order. I’ve called the 800 service line and it says to send a message. First American hasn’t responded to my messages and I can’t get anyone on the phone. I paid a lot of money for the home warranty and it’s unacceptable for First American to even respond.

For the most part, our experience with First American has been an easy process. We haven't had any issues. They helped us when our garage door broke. There was a toilet issue and then, we just had an outlet issue in our garage and all those have been taken care of. Everything's pretty much straightforward with their process.

Substandard work and will not answer your phone. Had the same repairman back on three different occasions for the same job. I am so sorry I signed up with this company. I'll go back to My previous warranty company as soon as this one expires.

Technicians were accurate in their assessment of the issue and were timely in returning to fix the problem after ordering the correct parts, there was a 10-day period between the first call and the last call.... They were very mindful of the work area and keeping the kitchen space clean.

It's pretty easy to submit claims online. The techs that came out were pretty professional and on time. The system is easy to use and to make a reservation. So overall, I'm pretty satisfied.

This company has been a huge disappointment for us. Not long after moving into our new home, our refrigerator stopped cooling. We set up a service request through our home warranty and two days later a technician came out to look at the fridge. He diagnosed it as having a broken defrost heater and that the part was no longer available to fix it. He manually defrosted the fridge and said it would hold for about a week or two hopefully. He also told us that we would hear from First American within 48 hours.

Everything is online, so there are very minimal phone interaction. But they usually solve everything. It's been a great experience.

My washers water pump valve was not shutting after call your company. I was very pleased with quick response and within a week new parts were installed by your professional vendor your vendor b&b appliances service man was very friendly and courteous. Also the b&b appliance customer service was very good. Very happy about their response.

Everyone that I've had, they've been good. I usually call First American for my claims and it's a smooth process that goes quick. There was a pool pump, and they said it was normal wear and tear. On the other hand, my claim on an outside faucet leak went good. The plumbers came out and fixed it the same day. They had to cut into the drywall and the plumbers don't do it. They then posted it on their paperwork to have somebody come back out, and nobody's called about it. I've had a few funerals in the last couple of weeks so I've been in and out and I needed to give the warranty a call about somebody coming back out to redo my drywall where they cut into it.

The technician researches the manufacturer and had a solution to the problem in hand before arriving. Fast efficient work. I do the maintenance on the system and upon review found I needed to make no changes in what I do other than decrease the time between the cell cleanings bi annually not annually.

We had called about our stove. Something was messing up on it and it starts clicking every time we have it on, but come to find out, it was our microwave. The repair guy came for the stove, so he didn't check the microwave. He was thinking that maybe something was undoing something ‘cause with the heat.

First American has not been responsive to our failed AC unit. The technician came out over two weeks ago and was here literally 5 minutes, pronounced the condenser unit dead, and left. The technician took no pictures and took no notes in my presence and provided no paperwork. Since then, they have been nearly unresponsive with the exception of excuses and saying we have to pay $900 in non-covered costs. Here's an example: They said that the new condenser is bigger so the pad mount has to be changed to a larger one.

I have never dealt with such an inept company. I have a work order going into the 7th week for my air conditioning (very necessary as I live in the south). It took the company 5 weeks to figure out that they had to order the part. This is after I spoke with numerous rude representatives. Do not do business with this company!

My friend told me about First American Home Warranty and that they are the good insurance company. The contractors are good. But when I called for my garage door, they didn't reply to me for almost a month. They came and they fixed the garage door, but I still have a problem with it. They haven't come back to fix it. I already paid and made all the appointments and they came, they looked, everything. They didn't fix. And then I called again, and again they said, "Oh, we are still looking for your garage, like something we order and they didn't come yet." Other than that, I called them before for my ceiling and I was satisfied.

First American is one of the things that I’ve been extremely pleased with when I bought a house. Every single time, they send people who know what they're doing, fix what's wrong right away and they have a wide variety of items that they were willing to fix. The contractors fixed my ceiling fan and they also fixed the dryer three times because there were different things that went out, a gas valve and there were some wheels where the bearings went out.

Had some plumbing problems, so my garbage disposal and leaky facet were checked out and fixed. I got a quick response and good service from the plumbing company. Glad that I can always count on my policy to cover problems that come up.

If I have a deeply problem, I call First American and right away they take care of it. The contractors they send are very good. I really like this company. I recommend them.

I purchased a home and First American was included. It's easy to use, easy to contact, and it's very reliable. The quality of the contractors has been very good. We got the water heater fixed and it's working properly. We also got the microwave replaced, but we haven't used it yet. The only thing was that the replacement of the microwave chip took almost three weeks to be completed. We didn't know exactly what happened. I had to contact a person in order to get the resolution of the microwave. They contacted the contractor because I thought the contractor forgot to give the report on time. Overall, I'm very glad to have First American on my side.

I used to have my dad here, and they recently moved back to North Carolina. So, now that I don't have anybody to help me with little things around the house, just having that security, knowing if anything goes wrong, I can call First American out to take a look at it and have that warranty. Recently, I had an issue with the garbage disposal. I had them come out one time and then it broke down again. Since it was over 30 days, they have to pay another fee. The second time they came out, they decided to go ahead and put a new one in so that was awesome. The person that came out last time was really helpful, informative, nice, great customer service, and quick to have someone come out.

Needed new circuit board. Took one week to get appointment and another week to get part. If I was accustomed to using a dishwasher, I would probably have been upset. But I’ve lived in a coach for 7 years. So I was used to hand washing dishes.

I am very happy how you handled contractor, All Hours Emergency Plumbers by replacing them with Circa Mechanical, LLC, Ga in a couple of days. They fixed the water heater for $10.00 instead of replacing with a new one by 8 July.

I've had claims within the past six to eight months and everything has worked out rather well. Recently, there was an electrical issue in the house and we had an electrician come out and rewire an outlet. My mom and my brother were there and they said everything went well. The tech was very pleasant and everything went according to plan. We had American Home Warranty for many years while my father was still alive. But these guys are doing a pretty good job. I'm pleased with their service.

Lately, I've had a little bit of difficulty in filing a claim with First American. It seems like everything that's covered, you need to pay more money to get things done than it would be to just call a regular person to do it. I needed them to put in a new hot water heater. The guy said in order to put the hot water heater in, they needed to get this, this, this and that which weren't what were there. They said they had something for the faucet that lets us know what the temperature is. They wanted to put that first, this and this and the other, and it was gonna cost $1,000.

I used to have another home warranty provider and I didn't like their services. With First American, it's really easy filing a claim online. I have two houses with them and the response is very fast. My most recent claim was for a washing machine. The contractor called directly and we talked to the person responsible to fix it. It was really easy and fast. The guy was good but my wife did complain that he asked too many questions about the machine that we don't know about. If the contractor doesn't know the machine, they gotta find another one. But First American is very good and we like them so far.

Three weeks and STILL do not have my appliances repaired. I am VERY unhappy with the service that you have paired me with and they are over two hours away from me, which is NOT necessary at all. You have more local repairmen to use. I cannot get the repairman to respond this week, so PLEASE GET someone else....IN OKC metro! Red Dirt Appliance helped me before. Right now I have ZERO stars for you and that's fair.

My insurance agent had recommended First American. I've filed two claims. One was for the oven that was not working, and they fixed it with no problem. Then the second one, I had somebody go out there and look at the AC, but they didn't even look at the ducts at all. They said everything was good, so I ended up having a different contractor go out. So, I didn't really have a great experience with that one. We have to replace the ducts, because the way that they're tied in the attic, they have to be replaced. They're already so old, they're coming apart.

A friend of mine was using First American. This person’s very thorough and he had their service on some rental properties he had also. I thought that was a pretty good recommendation and I signed up with the home warranty five years ago. In general, things have been pretty good. Making claims is pretty easy online and I just do it there. The last company First American sent here was excellent. It took about a week for them to get here but they were well prepared. Everybody got my stuff fixed and it's been fine. It takes the home warranty company long sometimes to find someone. That just depends on where you're at. Otherwise, they do a good job. They keep me updated and if I give them my cell phone number, they text me and let me know the status of my complaint.

Refrigerator was not cooling and unable to install new water filter. HVAC duct had a tear. All was repaired timely. Contractors were assigned in the same day and I was able to schedule an appointment right away. All repairs were done timely. Thank you.

First American was the warranty that came with our house when we purchased it. When I realized that the three outlets inside were not working, First American scheduled service with a company. I didn't hear anything for a week then got an email from First American saying that the claim will be taken by a different company. The company that they switched to contacted me the next day or so to schedule. Everything went pretty quickly once the tech was here and finished in 15 minutes. I was informed that the wiring was loose in one of the outlets and incorrect in another. The tech fixed the one that was done incorrectly and he tightened up the one that was loose. Everything works fine now.

Can not get jobs completed. Can not reach your company. I email and call and get no response. I spend so much time trying to get in contact with you people, And have no success. I paid has be two plans with your company and can’t get any help! Help! Help! **

I have been a loyal paying customers for 3yrs. We are now being billed for services not rendered. I am disputing $150 in services fees for two visits for Contract Number **. The first for work order #** which was placed on June 27, 2020 for a shower where we wanted the water to be hotter. A contractor from Zamora Plumbing was supposed to show up on July 1. The contractor never called, and never came. The contractor placed a false report on July 6 saying that they found nothing wrong. First American noted my complaint, and then said that the contractor filed a report and therefore I am responsible to pay but the plumber never even came.

We're still waiting for our dishwasher repair to be completed. According to the tech/company, they are waiting on First American to order/receive the necessary parts. The tech said it takes 4 days. When we called for a follow-up on the 4th day we were told 10-14 days.

I requested repair August 3, no repair yet, August 24th. I have asked First American on line for answers- none forthcoming. Repair person came August 11, noted solution and left. Called contractor assigned to repair & “part ordered “ response. I would like to see competent service contractors on First American assignment list. Hoping for a resolution to dishwasher repair soon. First American should visit & respond to my questions in a more timely manner. I do all I can to expedite help for my repair. Thank you . Will I get a response from you. My other repair request for garage door repair, same week as dishwasher, was completed in ten days & satisfactorily performed.

One of my friends told me of First American. They did good work and I heard nothing but good things about the company. I tried it out and my experience making a claim has been pretty decent. It's usually mostly online. I'm kinda old school so I’d rather talk to somebody and there are people available to talk to, but the website is pretty user-friendly too. Right now with the COVID-19, everything is slowing things down so it's kinda hard to talk to anybody. That's kinda what I went through when I was trying to call First American. But understand.

Our dishwasher claim went well. The water didn't drain out and it started coming out. So we call and actually, one thing I need to say is First American, The person that I talked to from First American went beyond. I was trying to call for someone else because normally it would take two days, three days, or even a week before the repair person comes in. Their rep had given work order, but that was a day late, so I called back told them to hold on to that but we would try someone earlier. The rep worked on it and she was able to find someone who could come the very next day.

From reporting the issues I was experiencing, to scheduling the service consultant, and then repairs, the process was smooth, professional and worry-free! The only disconnect I have found is that the warranty representative didn't seem to know when the repair was scheduled. I have reported the service complete, but I am still getting asked repeatedly.

Water pipe leaking below kitchen sink. I called First American Home Warranty and they dispatched a plumber within 2 days. Problem was fixed within 4 days. I was very satisfied with their response and work. I will highly recommend them.

This company provided great customer service and the technician was professional, helpful, knowledgeable, and he was on-time. Also, he got the problem resolved the first time. If there is a recommendation for improvement, it would the fact that they did not have proper staff on hand to make the appointments and the hold time on their phone lines were unacceptable.

The teamwork I experienced with you and your service associates enabled work to progress at a constant and predictable pace. The 'emergency' was remedied quickly. And the restoration is progressing nicely, with consistent follow-up, professionalism and thoroughness. I couldn't be happier with your claim process.

The only thing I found difficult was trying to get through the automated phone system to the agent that was helping me. He was very easy to work with as were all of the other people I spoke to. He gave me his phone number and extension but it never seemed to take me to his desk.

So disappointed words fail me. This is the worst experience I have ever had. I still have not had a response from you. I was forced to go and purchase a new washer today because we cannot wait in limbo for you to respond. Being without a washing machine is horrible especially since there are no acceptable laundry mats around these days. Your company owes us money, we are going to call Better Business Bureau and plaster this all over social media.

First American Home Warranty did a great job on the appliances claims that I had. But the plumber they sent out didn't go back again. We called and we called, and I paid the $75 fee. But he just didn't show up. So sometimes First American Home Warranty works great but sometimes it just does not work at all. Since we've bought the place, we have had a home warranty. The contractors are really nice. Some of them follow through or they just don’t know. With the air conditioning claim, we never figured out what was wrong with it. First American said that it was a plumbing issue. So the plumber was with them. Then the plumber said that it was not a plumbing issue but an air conditioning issue. So they threw the ball back and forth. It ruined the sheetrock, and I had to pay and replace that. So, we finally went out of the warranty and hired somebody else to take a look.

My experience with First American has been wonderful, they are quick and courteous, also they have excellent subcontractors. They follow up and stay in contact at all times. Their response time is excellent.

Repaired by Rosenberg Plumbing sent by First American. This was the third contractor who dealt w/ the problem. First two misdiagnosed it. First American very responsive in finding Rosenberg who figured out the problem in 5 minutes, ordered a part and installed it a week or so later.

2 technicians have been to my home and still it's not repaired, I feel that First American finds ways to patch up when there is a need for replacement, Any agency that are contracted through First American are just puppets.

The contractor came next day to fix the broken spring. All FAHW contractors are very professional except Rodent Control, it covers mice but not rats. We know mice and rats are equally destructive and only differ in size. The contractor Terminix will identify your intruding rodents as rats to avoid the coverage.

Jeff was very quick to respond for our request for service. He found the problem very fast. He was very friendly and knew what to look for that caused the problem. I would not hesitate to recommend American Home Warranty to my friends and acquaintances, as I have done already.

Tankless water heater intermittent. Technician attended, temperature of water needed to be adjusted higher due to heating of water supply (in ground). This is because the ground gets so hot here that the system thinks that the water has already been heated, which it has. So by turning the temperature up it resolved the problem.

First American acted very quickly when I turned in the problem with my refrigerator. Once it was turned over to a service agency a serviceman was there in two days. He told me it would take 3 to 5 days to get the part. Then things slowed down and the work was done 2 and 1/2 weeks later. A part had to be ordered. That's a long time without a refrigerator. Since the work was done the refrigerator works good. Thank you for your help.

Generally speaking I have been very happy with the service provided by First American. But I feel that this last problem took way too long to resolve. It took three months during which time the stove top was almost completely unusable. Multiple visits by the contractor were made before it was finally decided to replace the entire range. I am not sure if it was the contractor or the processing that caused the lengthy time. I am very happy that we were ultimately provided a replacement. And we are very satisfied with what we were provided. It matches what we had functionally to a tee. But quite frankly I am not sure the previous unit could not have been repaired.

Sears did an amazing job. On time and got the dishwasher working. I would recommend this insurance company and provider of service. They were polite and quick service. Setting up appointment to the repairs. I will let my friends know to call this Insurance company.

I have been pleased with the responsiveness and coordination from First American with the contractor. Even though the actual visit from the contractor occurred the day after my service call connection with the supplier was expeditious - same day. Thank you.

Customer service and my rep Rosie ** pulled what started as a disaster into a good thing after 2 contractors were horrible and were sent packing. Both were participating in the bad stories of home warranties until I was able to have my own plumber find and fix the problem.

Rekey 5 locks on new home purchase, which we love. We will use them again in a heartbeat. Hopefully, we don’t have any issues with our new home, but if we do, we know that our home warranty has us covered.

We moved to Texas and bought our first home here. I know full well that there are a lot of things that with time need to have some type of insurance related to them so I was trying to find the right company. I used First American one time at a property and since I knew them, I went online on the web and searched. Their name came up and I spoke with them about coverage. Some companies look for all the ways out but I never experienced that with First American. They always listened to their representative that examined whatever the issue was and responded favorably.

This company will rob you blind! They refuse to actually cover any claims. It takes them weeks to process a request for a claim. Once they send someone out, it takes another 2-3 weeks to simply get the repair or part approved for payment. We have been waiting 20 days for them to approve a small part for a washing machine. We have emailed them over 12 times in 20 days, and called more than 40 times. They will not respond. They ignore our emails, and calls. We are still having our account debited each month for a warranty, but with no actual warranty or coverage to speak of. These people are thieves! DO NOT USE THEM. I am currently reporting them to every agency in the country, in hopes they will not rob any other people.

I had a water leak in my first bedroom, which is next to the garage & hot water heater. The bedroom, hallway, & laundry were all affected by this leak. The carpets/padding had to be removed due to the water damage. FAHW came out & fixed the problem. They were very professional & courteous.

Honestly awesome service. I did have First American before and I do remember they had some delays but that was years ago. I was hesitant to call the insurance for the issues that I was currently having. It completely changed from the fast response to their technology. I will definitely renew the service with First American once this insurance expires.

I had to call the dishwasher repair service to find out about my microwave. Then I called several times to reach someone from home Warranty service. No one gave me a call to keep me informed about my issues. I feel that there was miscommunication concerning my issues. I am confused about what procedures are to take place when a service call is placed.

Door wouldn’t latch. It turned out it was stuck, not broken. The gentleman unstuck it and showed us how to do it in case it happens again in the future. If it continues to happen, I will call you and expect it to either be fixed or replaced. I appreciate your cooperation.

Corey was great, very professional, knowledgeable, fast and answered my questions. He did a great job. My only complaint is that First American did not cover the drywall work that had to be done after Corey fixed the pre existing plumbing problem. I really don’t think it’s right that I had to pay for the drywall repair when the plumbing problem was already there in the house I just purchased and moved in to and drywall had to be removed to fix it. That made me unhappy with First American but otherwise they were prompt and did a good job.

Was on hold for three days as you tried and failed to find me a plumber that was willing to come out. I eventually looked on my own and found one to come immediately. I was still charged for TWO $75 service request.

I filed a claim online and within minutes received a text with the name and phone number of the company assigned to my repair along with a work order #. It was a Sunday afternoon. Before I woke up on Monday, the repair company had reached out to me offering me a same day repair. I chose a different day and the repairman showed up within the 1-hour window and had completed the repair in 28 minutes! 5-Stars

I needed somebody to find out about mice in my house. I had seen a couple of them running around in the evenings and was concerned that they might be in the attic because I heard some scratchy noises in the ceiling at night, and also noises in the kitchen. The man who came did not have a ladder long enough to go into the attic so I had to get one of mine for him to use. He said he didn't see any evidence of mice in the attic. He did note a gap under the back screen door, which I knew about. He set out about a dozen regular mousetraps which so far have not caught anything. He also cut a peel and stick strip to fit under the screen door but he cut it too short. He told me I could get another one at Home Depot.

Our plumber was wonderful! Very friendly, helpful, competent and quick. Thank you! We were helped almost immediately and without any problem or question. We know we can rely on them for any future needs that may come up. We won't hesitate to recommend to all our family and friends.

We are very happy with the claim service. The claim was handled very quickly and the garbage was replaced within a week. The plumbing company you recommended was very good. We received a call the same day the claim was submitted and the work was completed the same day.

I have been using this service for the last 9 years. Until this year I had no complaints. I submitted 2 service requests recently and it has been a month and neither request has been completed. The contractor that came to fix a slow drain did something that caused my basement to flood and then refused to return my calls. I reported the incident to First American along with the receipt for the emergency plumber and they denied my claim for reimbursement. Also I am still awaiting a resolution for my washing machine service request. 3 companies have been out to service unable to repair this month and the review to replace has not been completed. This company service has went downhill and I will be looking for another company.

FAHW is the best warranty company I've dealt with. I've been with them over 10 years and recommend them to everyone. Thank you for approving this. Repaired so quickly, I appreciate your help. It mean so much to our family.

The few claims that I have placed have always been fulfilled in an appropriate manner. Though there have been different companies completing the work order, I have been pleased with the process. I definitely have peace of mind by having a warranty through a company that does as it should with every call. Also, anytime I contact customer service, they are always polite and helpful.

My washer has finally been fixed and I have received the payout for the oven. I did not receive compensation or support for the damage caused by the contracting company to my floor. However, I'm just grateful to have a resolution for the appliances and be done with it all. Ultimately, the company chosen by FAHW to provide repairs should be vetted more thoroughly by FAHW (and not only on cost of service, but quality of service) and must always be vetted by the warranty-holder. Once a reputable company was assigned to the washer, it was repaired as soon as parts became available, thankfully.

I've been with First American for a long time from before and they're there if we need them. When putting in claims, I prefer to call. I'm old school. We had a dryer claim recently. It was a couple of days, but it all came together.

There was some electrical problem that we called in. The receptacles weren't working when you plug it in and the wire was completely taken out on one of them, so the company couldn't do it. It was something that they would have to get it approved by First American. They said that they weres gonna submit it but they didn't think it was gonna be approved. I sent First American a message through the online portal and now it has been a good three weeks and I've never heard from First American if it is approved or not.

Platinum HVAC was dispatched 5 times since 6/10 on 6/13, 618, 6/19, 7/6, and 7/13 and my air still isn’t working properly during one of the hottest times of the year. I spoke with a manager by the name of Ada who was much nicer than José who I spoke to immediately prior to Ada on 7/13 and she said there would provide a check for temporary relief so I could buy a small room air conditioning so I could at least sleep at night while the issue was being resolved. She also mentioned there would be a case manager assigned to make sure everything was completed properly, and that they would take care of coordinating Service with Platinum HVAC.

There is a 30 day period before contract goes into effect. During these 30 days one has the right to cancel contract. Online they make it impossible to cancel as the screen freezes. I have called various numbers and after waiting hours for a representative was transferred to a computer giving a long address spoken quickly so that one cannot get the address. It is clear that once they have your credit card number they make it close to impossible to cancel. Do not deal with this dishonest company!

I have been a FAHW customer for approx 5 years. In the past the service I have received has always been acceptable. That said, this summer has been hard on my AC units and when the first one broke down I called for help. 1) Contractor declared that I had a leaking coil. In itself not surprising but a couple of days later my second unit also broke down. 2) Same contractor declared that I had another leaking coil. As we started to move forward with fixing the AC units the contractor told me I would have to pay in cash or by money order. At this point I called FAHW asking for a new contractor explaining that during COVID I am not going to go to the bank unless I have to. Furthermore, who only deals in cash or money orders these days? I offered Paypal, credit card, Venmo, Zelle & Check but it was all rejected.

Submitting claims have been relatively easy. It’s all online, and then within 24 hours, somebody contacts me to schedule work, so no complaints. So far, so good. First American did some repairs on clothes washing, garage door opener, and dishwasher machine.

First American is pretty good. I've had them for five years now and they have excellent service. Things get done when I call right away. I had a couple of claims. One of them was my furnace was making a funny noise. They were here and repaired it. I've had another one just recently for fumigation. They also came over and did a good job. Then the other one was my garage door, the springs broke on my door. I just paid my $75 deductible and that was it.

I file claims mainly through the website and it's pretty easy to do. The contractors have been pretty good going to work on things. They were wearing masks and maintaining distance. The only thing different now with this, afterward was picking up the extra or the additional warranty for the pool. So far, so good. We like it.

I'm having a central air issue and it hasn't been resolved. It's kinda warm in my house. The first one that came out was terrible. They didn't even do the full report which caused a delay with it getting fixed. I had to wait another five days. Then the other one came out. Now, the other one came out on a Friday afternoon and we're in the middle of a heat wave. I was flustered because I called on Monday hoping that the report would be in by then. The other people that First American worked with were saying that they couldn't get it in right away 'cause they only have two workers. This is the first time we had this experience with the contractors. The first time when we moved, we never had any issues. First American was great and everything worked out. But this time around, it's been a reoccurring issue with the house.

I am not one to write reviews, but when a company has burned you twice it’s hard not to speak up so no one else has to deal with this. Every contractor they have sent out to our home to help review issues has been terrible. Then they proceed to not answer and if they do they are never right, do not help with reimbursement when they say they will. Document something was approved and then say it wasn't.

I have been with First American Home Warranty for about a year now. My Air Conditioning until stopped working about two weeks ago. I filed a claim and whoever they sent to fix AC didn't fix anything. The temperature has been 91 to 97 degree at my house since last Friday and I just couldn't take it anymore, so today (8/12/2020) I call and ask for supervisor and the customer service representative told me the supervisor wasn't going to do anything different and hang up the phone.

This is a terrible company! I noticed it's very hard to actually submit a review online. No Google reviews options. They must be paying the Google to suppress that feature. Our A/C went out and they left us without AC for a month, in July! Once they finally replace it, they charged us a $1000 to repair on top of the deductible, only to find out they left all the old equipment in the attic. My brother is an AC repair person in another state and he indicated to me that you don't leave old equipment with new. They did the bare minimum possible and then it still didn't work.

We called the gas company and they said it was the stove that was not working. So we called CenterPoint, they came out and cut the gas valve off. But when the technician came out, he said everything was fine. Maybe it was just a knob that wasn’t closed properly. But the contractor was very helpful and very great. They had their face mask, their sanitizer and they were doing social distancing. Everything was great.

One of our central ac units is down-needing new compressor and fan-. It's been a week and their purchasing dept. hasn't ordered the replacement parts yet even though it's over 100 degrees here every day. Their customer service dept. says they can't expedite the purchase because they have to follow their "procedures". Very disappointed. The local ac company assigned to my work order is saying they could have me up and running in two days.

First American Home Warranty's contractors kept having to come back out for the last claim that I had. They didn't have anything on hand. If the contractor they chose had been Sears, they could go out on a truck and fix certain stuff. Each time, a FAHW came, the tech would say that there was another part that was needed. So, it took a month for my claim to be resolved. Each time, a different contractor would come and they all had different eyes on what the problem was.

Called First American Home Warranty on a Monday morning at 8am as our AC was frozen up and needed service. They happily took my $75 over the phone and promised service within 48 hours. Never a call. The AC company they contracted to service us, Mektek Mechanical, is a joke. They NEVER answer their phone calls. What a scam.

I’ve had a claim open now for over a month regarding my AC/Heat unit. I Originally reported that the AC unit was turning off and turning on & I needed to reset the thermostat to get the unit to work. I filed a claim First American and they sent out a company to diagnose the problem. The company they sent out, AA-Al Services, came out 4 times & reported the issue of the compressor needing replaced & how the unit is extremely loud. Then First American requested a 2nd opinion, & sent out another company. The other company (SHIP) finds the same and additional problems wrong with the unit and reports it to First American.

There's lack of communication with First American's providers. About a year ago, my filter for my pool started shooting water straight up. I notified First American and within a very reasonable amount of time, I got notification from a contractor that they've been contacted and would be responding. They didn't say when yet but they did show up in a couple of days. I had to shut everything down. They took a look at it and said they had to contact First American and would get back. But I heard nothing. I kept calling and got no returns from the contractor. After a couple of weeks or so, it was repaired. The provider was a very curt-type person. So this time, the same thing starts. I see it seeping because he had come out and use some type of epoxy to repair it.

Updated on 08/19/2020: For those of you who have been following this saga, FAHW continues with its horrible service. It took almost a week for the "claims specialist" to respond to my voice messages, email, and message through the FAHW web portal. Here they represent that they have responded to my issue. (Is cussing allowed in this review? Either way, I'll control myself.)

This used to be a very good company. The last two claims have been less than satisfactory. My A/C went out Friday. This is the middle of the summer. No one gets back to me till Monday? I had to fight to get this company to agree to let me get someone out there to fix it and them reimburse me. It was over 85 degrees in my house.

I recently renewed my policy which turned out to be a mistake. on 4th of July my air conditioner stopped working properly (outside drain was leaking )and house wasn't cooling well later in day, so I put in a work order. The first company you sent out had a repair guy show up late, stated he felt it could be the drain he looked quickly said it was the pan which would not be covered and gave us estimate but we would need to schedule to get it done. Second guy came to do that and realized pan was fine saw that coils were frozen and checked for a leak which he found, at this point house was hot box AC was not working at all and he did put in some refrigerant so we would not suffer.

First American came through for the most part on their end of the deal. My only complaint would be the whole customer service. I've been on hold for hours and hours on end so that's been a little difficult, but once we get through that, it seems like everything works well. We've had a stove issue and that wasn't fixed. But still, they kinda covered us in another way where they credited us. Then for the electrical situation that I had recently, for some reason, no contractor was available, which I found strange. I wasn't given a clear explanation as to why it was like that. It was the main circuitry to the house. I had to reach out and find my own contractor and everything panned out okay. It hadn't been the smoothest process, but they made it work and I appreciate that. Overall, it was a good experience.

First American Home Warranty is the Worst Company, DO NOT BUY WARRANTY FROM FIRST AMERICAN HOME WARRANTY.. I regret my Decision, and Want to save all of you .. They do not honor their warranty and will deny your ligament Claim...Finding a reason not to cover...I have no Air conditioning for 8 days.. now and they denied my claim...They are denying my claim saying that the Drain pan is too small, and duct is leaking ..Pictures attached for proof...DO NOT BUY FROM FIRST AMERICAN HOME WARRANTY.

I know how but I’m not sure why this company has been in business for almost 40 years. They already have your money so they're under no obligation to work for it. All they do is call a serviceman of the lowest bid for the job and it’s no wonder the serviceman doesn't want to spend any time on your issue, He/she is only getting 12$ of the 70$ service fee you paid. I expect all reviews over 1 Star are paid for even though they say they protect against that type of thing. Here’s my issue of non service.

We’ve had First American for several years and for the most part, it's working out pretty well being able to get a contractor out there, then the work gets done majority of the time, and the fact that I don't have to try to find a contractor on my own to do a job, and the fact that I'm just paying the copay on it. Usually, it gets approved quickly where they can come out and fix whatever the issue is at that time and not to have to go back and forth on it. The fact that I'm able to go online and put a claim makes it easy enough. Usually, we've had appliances replaced also where they haven't been able to fix it and we continue to have an issue. The third time, they'll actually replace it for the same features that we had.

When something goes wrong, I put it online and it gets fixed. My most recent claim was when we had a breaker that was weird. When I submitted the claim, there wasn't an option to pick like wonky breaker. It was switches, so I put switches. I wasn't home when the tech came out but they said he was really nice and really professional. It went fine.

This home warranty service is absolute garbage... We pay $77 per month, almost $1000 per year for this premium coverage?... We have filed the same claim 3 times for septic issue... STILL UNRESOLVED... They are happy to take your money and provide 0 help... Customer service doesn’t even know anything about homes and they will deny claims because they have no clue what you're trying to explain... They offered to reimburse me if I would be willing to find a contractor HOWEVER they must authorize everything by trying to call and get ahold of someone which is a joke...

First American Home Warranty was difficult to communicate with for about the first three calls. Their telephone line was really bad. It sounded like I was calling to Mars. Then their system seemed to have changed recently. I just called the other day and they told me to stay on the line and they'd tell me the name of the service provider. I waited for about 20 minutes and I got another call. The call was from my service provider when I was expecting the home warranty company to let me know who it was. That's what they've done three times in the past. They're a little inconsistent. But overall, they're pretty good. They let me pay the $75 initial fee to the vendor directly. They give options on that which is pretty nice and the service providers have been pretty reasonable in terms of quality.

Today is Aug. 2, 2020 and we have been trying to get them to fix our washer since May 28th when they first came out to the house. To this day and 3 visits later NOTHING has been done to resolve the issue. When we call we can NEVER reach a real person and the 2 times we did speak to someone they could find no record of what has been done by the provider THEY SENT TO OUR HOUSE. So it is basically starting over and "they have to get back to us" - now over 2 months later NOTHING has been done. Beyond frustrated and they act like this is no big deal and any complaints fall on deaf ears. We would recommend that you DO NOT USE them for home warranty.

Icemaker was freezing solid. Was diagnosed and replaced in a friendly and professional manner. The technician arrived when stated and while we had to wait for the part, it also arrived on the stated schedule. The technician was pleasant and professional.

I had First American for the first year I owned a home, and opened two service requests with them. On both service requests, the first contractor to come out broke my appliances worse than before. I paid a $75 service fee have someone break my appliances. Trying to get in contact with First American to discuss this was an absolute nightmare. It takes forever to get someone on the phone, and when you get in contact, they aren't very helpful. When I was able to speak with someone, they did very little to remedy the situation and had no sense of urgency. Multiple times I got shuffled between departments, wasting 45+ minutes, only to end up at a dead end voicemail that never gets returned. Terrible contractors. Terrible customer service. Terrible experience. Stay away.

This was the most miserable situation I have had ever had to deal with and I would NEVER EVER refer or recommend First American Home Warranty. My father chose your service but I would recommend and will be canceling. The communication was abominable. I do have to say that the final customer service person I spoke to was the only one that was responsive. Her name is: TE-Ligia **. Without her I would likely still not have a working dishwasher. I believe there is someone named Caesar in the similar position that completely dropped the ball and never returned my calls after saying he “would make things right”. I have never been so disappointed with customer service in my life.

I sent in a service request on July 6th. It is now July 26th and I still have not had my AC repaired. The heat is over 100 degrees and they do not care. Do not waste your money. You will die before they fix anything.

The plumber was prompt and efficient when fixing the leak in our shower. Thanks for doing such a nice job in our bathroom. I would recommend this plumber to friends and family if they had a similar housing issue to resolve.

My issue has not been resolved. FAHW has said they are reimbursing me the $189 I spent to have my A/C repaired after waiting over 11 days for their contractor to provide a second opinion on their own diagnosis. Originally I was told by the FAHW contractor my A/C needed to be replaced, and FAHW didn't accept that. I took matters into my own hands and had an HVAC mechanic come in and look. The problem was repaired within an hour. I didn't hear anything from FAHW or the contractor until after they had read my review. I tried to cancel my contract and can’t. Unbelievable. If I could, I would rate FAHW negative stars.

Ceiling fan broken and a hot light switch. Super easy to make the appointment. The serviceman was here right away! He had me totally taken care of within a couple hours! He was probably the best service person I've ever had come to the house in 20 years. It was Corey? with CJE Services. Very pleased!

The refrigerator Wasn't working, First American Warranty sent a contractor Out and work on it. But it cost too must to repair, so they replace the refrigerator with a new one. IT only took 7 days to the contractor and they took about 4 day to bring it out and install it.

I have had the service for 3 years now. I am paralyzed and have my 92 year old father in law. I called and made a claim about an AC unit twice before they came out and fixed it by adding Freon. I have not had an outside dog for years. Now that I have a Freon leak and it needs to be replaced because of the new refrigerant requirements they are denying the claim because of a dog that I don’t have. I feel that FAHW sucks for not living up to the part in providing coverage and it was purposely making up excuses.

Awesome customer service!!! Did a positive fix under sink!!! Only problem...new faucet combination was replaced by an awful shiny chrome fussy set rather than my original brushed nickel contemporary set that is used throughout my home. A quick check has proved that the stopper that holds the water in the bowl is not working.

Timeliness in answering our call and setting up a credit for us was great. The vendor was also quick to respond with a day and time to look into our plumbing issue. Issue was fully resolved and the people were very professional and friendly.

After month of living in my home the AC stopped blowing cold air. They sent a guy from Elite heating and air out to check the unit. He claimed I needed a part and he would find one but I would have to pay him $85 to put it on. I did not hear back from him for weeks and ended up buying a window unit because it was to hot in the house. I submitted a survey telling First American about how displeased I was about the service and how I had to buy a window unit. I was reimbursed $150 of the window unit and the same guy was sent out again. Once again he did absolutely nothing. Claimed he could not find the part I needed and he would try do get it replaced but not to expect much. Meaning of course nothing would be done.

Spring broke on garage door. Technician replace the spring. And recommended replacing the other spring. He was thorough and professional. I would highly recommend the company that came to fix the door. American Home Warranty was fast at getting it fixed. He came the next day.