First American Home Warranty Reviews

The claim process is terrible, but I have a specific rep that I email directly since I do a lot of real estate deals. If I go through the regular phone line, it takes forever but the portal is good. There's been one or two contractors that could have been better, but overall, they have been great. I had an issue with my refrigerator. They couldn’t fix it so they replaced it. I had an issue with my washer and they replaced it too. My AC wasn't working and they fixed it.

Our refrigerator parts could not be ordered, as they were unavailable. The company very speedily chose to offer us a replacement. They handled everything helpfully, professionally and quite generously. Laura handled our issues personally and went above and beyond, in our opinion.

I've had multiple claims and one of the things I hate is how long it takes to get someone here. It ranged from a week and a half to two weeks. Our refrigerator door would pop right back open and I have to put a chair up against it, which then became a trip hazard for us. I told the guy that I thought the refrigerator was possessed by a demon, which I didn't actually mean. But he wrote up the ticket to say I thought my house was haunted and there was a demon in the fridge.

First American's claims representatives have been very good. As far as the technicians, we've had a mixed bag. For the most part, they've been good. We have had one vendor in the last three years where we had to call AHS and change them because they weren't responsive. Overall, our experience has been very good and we will continue to use them.

We had to do a claim for our refrigerator, something for our heating and air conditioning, and also the washer and dryer. I had to call First American and wait for them to contact somebody, and then I had to get that information. So, if I just called somebody myself and said, "Hey, my heating and air, I got a problem with," I got that person there coming out right away. With First American, it's more of a process. The turnaround time in getting a provider out to service whenever I'm having a problem with could be a little quicker.

I would recommend First American. They handled the claim perfectly. The service by the contracting company was perfect. The only problem was waiting for somebody to come out and verify the issue so it can be put on order. That ate up a day or two for the water heater.

I very rarely write a bad review. But this one I feel is necessary. First, let me say that I have had First American Home Warranty for well over 10 years. I've had a few hiccups along the way but they were overcome. I recommended that my son purchase a policy and while visiting with him over Christmas holidays his LG refrigerator died Christmas Eve. We have been assigned to 5 different agents, none of which seemed to get anything done. The claim was reported on Sunday, Dec 26. FAHW assigned the claim to Sears with a response date of Jan 7. Obviously, this was unacceptable. They gen assigned GE then Electrolux. NONE of these companies work on LG.

I just got a washing machine replaced and my old washing machine was stackable. Now I got a little bitty washer without a stack and I got a tall dryer with no stack. When I asked the guys, “Where's the stack?” They said, “You didn't order it.” I said, “Well, okay. Can you take the stack off?” They said they were not authorized to do that. So I'm in a half-million-dollar house and my washer and dryer don’t match. But the guys that came were very professional. Didn't have any problems with them. It was just when I started asking about the stack, they were clueless like me.

I do the app or my wife will make a phone call when filing claims and either one is very easy to use. If there's any feedback, it would be that whenever we set it up, it's faster if we call ourselves and make sure we get an appointment scheduled. Otherwise, we’ll wait several days. The technicians that have come out and the total quality of work have been very good. Generally, the timing has been fast.

I have submitted a claim and it worked out really well. But when we bought the house, I had to get a new hot water heater. The person that I used was out of Covington, it was R & R. When he came to measure it, he didn't measure that it went in the pan. So he left it like that. The pan is not big enough and he was going to order me one. I called him many times but I couldn't get him to return my calls. So I’m gonna have to get somebody else to come and put the water pan in. First American is great. They'll get somebody there pretty quickly to look at it. If it needs a part, they buy the parts. You have to pay the $85 service call, but that's no biggie. I've had real good luck, except for that R & R Plumbing people they used.

The communication with First American has been all right. But there had been times where I had to call them for a follow-up more than them reaching out to me. Also, I hope if I open a claim, I would want them to have people that can do the service. That's the problem that I've been having, is in my area, they don't have contractors. Just a couple of months ago, I opened a claim and they said, "Sorry, you have to call your own electrician and have them come out, and then we'll reimburse you. Because we don't have anybody to do the work." But for the most part, the techs have been good. There have been two companies that I said I don't want back out, though. But overall, I've been satisfied with First American.

Some of my experiences with First American have been really good, but some of the issues had not been resolved easily. It depends on the value of the contractor they send to you. Some of the contractors have been awesome while some of them, not so. Right now, we have two service requests in for them that have been in since late December, and we still haven't heard from the contractors. It's very difficult to get a person to talk to at First American when you have an issue like this because the automated system isn't working. I go and say the contractor hasn’t contacted us, but it goes into a loop and never gives me the contractors’ numbers. It would be good to able to talk to a person about issues and for First American to make their system more user-friendly.

They won't replace defective appliances!! They will only give you gift card in amount of what "they would have paid" if they decided to replace. They "reserve the right" to do that with no explanation. Constructing class action lawsuit

I did my claim online, so everything was fine. Then the contractor arrived on time, did the work and left.

I had First American for a year then I renewed it. Filing a claim with them is easy. It's all online. I did it for my hot water heater, plumbing in the bathroom, and HVAC. If I had to call, I'd call and they’d take care of it.

The process has been super easy and quick. First American has helped me with two things. One was a water heater not heating and the other was an air conditioning overflow. On both of them, the contractor was here the next day.

We've been with First American for 16 years and they are good. I like the way when I file a claim, they ask me about it and I tell them. Then they send someone out to check it out. If they can fix it, they fix it and if they can't, they let me know.

I contacted First American and they assigned me to a plumbing company. The company couldn't schedule a visit for and suggested I ask First American for another vendor. When I spoke to First American, they told me they would find another company and call me back. I received no call and the service request was marked completed. I have been in a hotel for a week and had to find my own repair company. First American totally dropped the ball.

It has been over one month to receive reimbursement on the dishwasher. Had to call to find out about reimbursement. Now it will take 7-10 days until receipt of the check. If I didn’t call I probably would not get my money. Sincerely, Donna **.

Water heater was replaced. Unit installed was not functioning. It was the end of the work day so nothing could be done. After calling the installer who could not provide any information, I called FAHW who advised that it was up to the installer to contact the manufacturer to handle. I advised FAHW that the installer could not provide any information as the technician was working with the manufacturer. Turns out the manufacturer was now treating this as a warranty claim. FAHW offered no support to contact manufacturer. I would have thought that FAHW would step up to resolve this immediately as it was FAHW who made the purchase of the water heater.. Our home went 48 hours without hot water and according to the technician if could have been a week before the manufacturer would have responded. Fortunately the technician was able to handle this as he stated the company normally does not do this.

The service I received from the staff was exceptional! They got in connection with the technician that was performing my service when I couldn’t reach anyone and got my bathroom job completed. Thank you First American staff team for being diligent and knowledgeable in the service provided to me. More family members of mine are already customers of First American and have been pleased their service.

Good morning. I certainly would recommend FAHW to anyone wanting to have peace of mind in your home. I know Warranty companies can be challenging but this one certainly came through for me. Some companies they send out truly have challenges to fix your problems but working with the customer service with FAHW shows great customer service. They do truly care and will take care of any issues you may occur. I definitely will continue to be a happy customer. Thank you FAHW.

Yes, I would recommend to a friend. Great job skills and work area was clean after job completed. I admittedly use washing machine doing laundry. The washing machine operating from one cycle to another cycle was running smooth, the laundry look clean and also smell great. Also the machine look clean inside. THANK YOU, HAPPY HOLIDAY AND STAY SAFE.

This service was started in August and finally finished in December. The initial Service Company sent out didn't have a clue as to how to repair the fan/lights & clock unit in my Cooktop Hood and said so. The Technician from the second company sent out (Beacon Appliance) said he had never seen a unit like mine before (the unit drops down directly from the ceiling) but he made a call or two, researched the unit and had a circuit board ordered. After several weeks the part was delivered and the technician installed it. The unit only worked for about five minutes before quitting. He then ordered the User Inner face (?). After several more weeks the part was delivered.

Having our plan has saved us money. 4 days after moving in this home our fridge died. We've needed to call for numerous issues. First American has never failed us! Thank you for always sending us the best contractors to get the job done!

The coverage is Okay, but the response time is very slow. We have had to replace some items because First American would not address them until they completely stopped working. It took almost 3 weeks to get our oven repaired and working again. We replaced our water heater before it completely failed.

At this point, I am neutral because the problem has not been fixed - the next appointment is 1/7/22. I will be able to rate it better following that date. However, I give the company high marks in setting up an appointment. Low marks for the length of time between submitting the request and the date the repair person is on site.

Link broken in chain. Garage doors repaired by Cactus Doors Inc in Las Vegas, NV. Installation and repair work done by their most senior techincal repairman who was highly qualified and very cordial in explaining the repair work performed on my garage door.. JOB WELL DONE!!!!

Had to wait a week to get a tech out here. Too long, for what I pay now for this warranty, AND over Thanksgiving! Would appreciate help right away. Fortunately, the tech was knowledgeable when he got here, as they sent someone who said he hadn’t worked on our dishwasher brand in 20 years! Great! I even told the warranty people I had a very specific brand.

Impeccable service all the way around! Customer service wonderful. All ?'s answered and regular updates via e-mail for me. Davis ** of Hill Top Appliance knew in minutes the issue with my dryer and ordered the part immediately. He replaced the part in a very short time. Also ordered a new washer since my washer needed to be replaced. Juan and associate from Lowe's installed the washer in an amazingly short time also. Thanks FAHW and technicians!

I used First American's other service, Porch, to get my locks changed and that went smoothly.

First American has been very receptive. Sometimes, I feel like it takes a little bit of time to get through because you have to go through all the prompts, but it got a little bit better this last year. Also, if I don't get the service that I need, they're receptive in getting someone that will take care of the problem. Their overall claim process is good. My latest claim was for the backwash valve for my pool that was leaking. I needed that repaired. I did have a lot of difficulties. They had a really bad person that came out. That was the one thing I did not like. The pool repair person was not good. He tried to repair something in the back of his car, put it back on, and then a week later, it was broken again. At the very end, they wouldn't get back to me. First American finally changed them. I was glad to hear that because this other company did a lot better job.

I had First American on a previous purchase of a home and I figured I would just stick with them. Submitting a claim can be easy at times, and like pulling teeth at other times. There have been times where we've had disagreements over who was responsible for the claim and what they were gonna pay. Let's say there's a plumbing leak. Common sense tells that the drywall, in addition to whatever was leaking, should be covered. Well, they don't do that. Then every time I call somebody, it's someone who doesn't speak very good English. If they're an American company, then hire someone who speaks English. But the contractors that they've sent have all been great.

Been waiting over 2 months the replace 2 failed toilets. After waiting this long and endless hours of waiting on hold and broken promises, they offered $20/toilet as settlement! Total fraud!!! The contract repeatedly said they would take care of it and never did. The First American agents kept promising that would get it taken care of would call back within 24 hours. Each time no one called back. Probably called at least 15 times and average time on the phone over an hour!!! What an insult to ultimately be offered $20/toilet when the policy requires the toilet to be replaced and installed or a fair cash out!!

My only problem with First American is they increased their prices. I was not happy about that because I pay through the nose for things.

Most recently, our furnace wouldn't turned on. I assumed it was a pilot light, but it was something else. The tech was very accommodating, gracious, swift and competent. We were certainly pleased with that. But there was a bit of confusion at one point that annoyed me a bit, because I called and I got this automated process and they want to know what appliance my issue was. And I said, "It's not an appliance. It's the furnace." "But what appliance was it?" It kept recycling and recycling. Finally, I placed a second call. And I think I must have pushed 0 or something, got to talking to somebody. And then we cleared it up.

Submitting a claim is straightforward. It's a simplistic system that is easy to use. We know what we're looking for when we use it and we know what to select. The contractors have been experienced. First American has been useful and it's something we would continue to use.

First American is a little expensive for the plan. I had a bad experience with one electrical company, which was just horrible. First American finally dropped them and hired somebody new. So, I'm happy for that. Also, I like for the contractor to be able to contact me by phone and some contractors don't want that. Other than that, my experience is okay. They should probably screen their contractors a bit better though.

Called the company and had a response the same day. Next day the plumber assigned to my claim visited my house and have the veredicto water heater was too old has to be replaced. As the water heater was in the kitchen I decided to upgrade and move it to the basement. 5 days later I received a check with an amount lower than any regular water heater will cost but at least help to buy the new one. Thanks FHAW.

First American is excellent. I pay them $45 every month and I'm very happy with the service. They covered a lot of things and everything I've ever asked or called for, they've come through. The contractors are good.

I like knowing I have the coverage especially when it comes to heating/ac repairs but also that if were to sell it is good info. I don't like the price increases but in these times everything has increased. Be nice to get more detail on what all will be covered under my current plan.

I needed a new seal on my refrigerator. It was purchased, I paid for it and they paid me back. The process took four weeks.

I have First American Home Warranty (premium coverage). My furnace/heater stopped working last week and only blows cold air. I called to have it fixed. They assigned Kravets company. The guy came first and said there was no gas line and that I needed to contact the Gas Company to have installed. This was false because it previously worked without any problem. I again called FAHW to complain because I believe Kravets filed a false report in order to deny my claim. I requested a different company and they resent the same technician.

The most annoying part of the claims process with First American was the automated system of filing it. But beyond that, it was smooth and easy. I like that the reps communicated during the whole process. I was getting text messages and emails, and once the vendor called me, I could tell they've already contacted First American Home Warranty. The whole step was being communicated, which the type of person I am, I loved it.

First American Home Warranty has been fabulous. This year, three of my appliances went out in six months. On all three appliances, two of them were fixed within a week. The other one, they had to replace it that I took a cash-out option instead to get what I wanted instead of what they were gonna replace it with. They took care of everything. They've always been super good to us. I would recommend them 100%.

This review is to highlight the efforts done by First American Home Warranty in providing excellent service to their customers and finding the appropriate contracting company to fix the problem in a timely manner. I've enlisted 5 properties with them since last March after switching from American H. Shield. So far they came to the rescue three times taking care of broken A/C in the middle of hot Arizona summer in Aug and recently 10 days ago. Their claim department is top notch and second to none especially when dealing with Tyson ** the master communicator, and the action person who tirelessly work behind the scene to resolve your problem and deliver on his promises.

I had some miscommunication issues a couple of times. I would get this information, First American would tell me one thing, and then the people that I was dealing with haven't called me. I was reaching out and I was on hold for a long time although I didn't know if it was because of COVID. It took a while for the claim to go through like my air conditioner that went out at the beginning of August and I didn't get a unit in till about October, which was due to the person that they sent. He made racist comments towards me and my husband like, “Can y'all afford this service fee? Is there any way that y’all can send somebody else?” Then he made comments like, “This unit is so raggedy. Why do you still have this unit? But I'm not going to tell them to replace it because insurance companies don't like to replace stuff. They put Band-Aid on them and that's what I'm gonna do.”

I needed a plumber as I didn't have any hot water flowing in the guest area. First American sent somebody out. Apparently, there was some switch that had flipped itself so it was something minor. I also had an issue with the air conditioning and I was a little disappointed to learn that only when air conditioners break down, First American pays for them. But then filing claims was pretty simple either through the website or through the phone.

First American has always been great and totally worth it. I recently had the fall tune-up and the technician got here on time, got it done quickly, and was friendly. We had the garage door opener collapsed previously and they came and fixed that. We also have an entirely new HVAC system and that's a good $5,000. We also had multiple hot tub repairs. My hot tub motherboard went out, which is probably a good 2,000 bucks. I have this warranty on my rental homes and my personal home and I recommend it.

I had my winter AC checkup and it went great with First American.

Spring on older model KitchenAid dishwasher door broke. First American quickly responded to our request for repair and the assigned contractor came out and promptly accomplished the repair. The contractor was skilled, courteous, and knowledgeable. We appreciated the repair response from both First American and the contractor.

Online claim submission is very easy to use, but if a call has been needed, call staff answer the phone promptly and follow up to make sure all issues ate satisfactorily resolved. Contractors provided have been timely and professional. All work requested has been satisfactorily completed. Every service completion is followed by a satisfaction survey.

Updated on 12/09/2021: I first called in for repair of my water heater on November 3, 2021. Today is December 9, 2021 and nothing has been done. I am waiting for a report from the third and it has been weeks. NOTHING HAS BEEN DONE. HORRIBLE SERVICE!!!!

First American is great. It's very easy to file a service item, they're very responsive and has a quick turnaround. I can go online and file a claim or a service need at any time of the day or night. The fee is automatically withdrawn from my account. The contractor who came out was super friendly, courteous, wore a mask and cleaned up well.

I have no problem submitting claims because I go through my sales rep, which is the easiest way for me. I know him well. During the pandemic, I had a terrible experience with a vendor that was sent for my air conditioning. First American was having trouble getting any vendors and the guy came from way out of the area. The first time he came was in May and he came back for the fourth time in July. The AC was never fixed. Then, he said he didn't have time and he couldn't fix it. So we went to someone else here in town who was good. I finally got my air conditioning in September the 9th. So, I went through the whole summer without air conditioning system in Redding, California.

First American's prices are reasonable. Also, with the person that comes out, the fee is reasonable. They do things really quick. I call them when I need something, and they do it right out the gate and make it happen. If they cannot fix it, they would get something brand new for you. They could drop their price a little bit though. I was paying 70 bucks for someone to come out. Now, I'm paying 80 but I understand prices go up. Other than that, I really had no complaints about First American. They're good.

I had a couple of dealings with First American and they've been pretty good. But our last claim was a little bit different. Our pool broke and it was in the middle of storming time, so there were all kinds of stuff getting in the pool and it wouldn't run. First American told me that someone would get ahold of me within 48 hours. That was the norm so we thought everything was going to go through like everything did before. Come Thursday, no one called us. We had the phone number of the people that First American referred to us to because they said we could call them if they didn't call us.

With First American, I get a tech out here quickly if there are some issues. And since I pay monthly, I have just a service fee and I already know what's covered and what's not covered in the policy. I'm a happy customer. The pool is the main reason why I still have First American. We've had issues with the pool pump before and it went back and forth. They're finicky and getting someone to come work on it is hard because I live in a small town so, we're limited. Also, replacing a pump is thousands of dollars but most of the time, it's not the pump that needs fixing but the little joints in there.

I have dealt with this company for 4 years now, and fortunately have not had to deal with them a lot. However, every time I have like today, it's like a dog chasing its tail. You never ever get same day service even if people in your home are ill, and they use bottom of the barrel contractors for the most part, or upstarts that need business. When this fiasco is over, I am seriously going to research other companies. I am sure they are all competitive price wise, but hopefully offer better service. When you call a contractor as you are supposed to, and no one is there to even answer the phone, Houston we have a problem.

We had a claim for our toilet and it was for the mechanism inside the tank. The person came and it took him 10 minutes to do the inside of the toilet. He walked out, came back, and fixed it. Then I tried to tell him that brown stuff was dripping on the back of the toilet. He said he couldn't do anything about it and that it looked like urine. I told him that I've got grown men in the house and there was nobody peeing on the wall and it was running behind the tank. He looked, but he didn't bother to figure out what was wrong with it, and he left. I didn't pay $85 because nothing ended up getting repaired with that.

This was the replacement of several gas lines at my home. It took approximately 2-months to repair/replace all the leaking lines. However, I am appreciative that First American kept us informed of progress. I would have give -5- STARS if only it had not taken so long. Overall we are very pleased with the completed work. JJ

Every time we have a claim, it's less straightforward than going directly to a repair person. But we've always managed to get what we needed to be done. There was a claim that was frustrating when the freeze happened and our pool equipment wasn't covered. But then we had successful claims like when we had a dishwasher that wasn't working and a stovetop that wasn't working, and the repair person came out and fixed both at the same time. I love the fact that if I have more than one item that falls under the same repair category, it's only one visit.

Service was on time and everything worked out fine. Will be calling your office to repair the hole in the wall. We were told to wait until the water dries up between the wall and we will be giving you a call within thirty days. Thank you for your service.

Quick to respond to claims. The technicians that are sent are polite, friendly and know what they're doing. I only had one AC technician come out that didn't know what he was doing. I did another claim and got IQS. IQS offers great service. I can't remember the name of the other company, but if I have wait a few days I will always request IQS AC services.

Been trying for several months (since 06/17/21) to have our trash compactor repaired or replaced. First American Home Warranty (FAHW) chose the contractor Montezuma Appliance (MA) instead of the Sears technicians. MA's assessment was that the compactor needed a new foot pedal. After over a month waiting, Nope, now the tech said it needed a new basket, Crickets for over a month, then FAHW calls and MA's response was that they ordered the wrong part. Now the compactor has completely quit with the compaction ram stuck in the basket preventing the door from opening with stinking rotting garbage inside with no way to remove the trash from the basket. I had to remove the unit from the kitchen because of this.

The original service took place on 10/11. Over a month later I still have no answer from First American on fixing it. I have contacted the company they contracted with to fix my problem and they told me they have tried to reach out to First American on 3 separate occasions and have never had any of their messages returned. I also called First American and a person (who was very difficult to understand and communicate with) told me that it would take 8 weeks to get the part in but could not tell me if First American had ordered the part or not. I am thankful that this did not happen in the heat of the summer but I want this resolved. I have paid my annual premium and the service charge for this particular problem and I expect it to be fixed.

FA tried to find a service provider for our boiler but could not. They were very open to us getting our own contractor to fix the problem and paid us back very quickly for the service call. The rep was very helpful and followed up with us on more than one occasion. We got FA warranty when we bought our house, think we will renew it.

I used this warranty to get my locks redone and it was pretty easy. They were able to schedule everything with the locksmith within the first week and had come in on my behalf, so it was straightforward and no problem.

I was reluctant to sign up for the warranty, but my husband insisted. Boy, am I glad he did! We had two appliances go out at once and my first thought went to replacement. But I said let me try this. They live up to all the hype! For ONE $75 payment they repaired my refrigerator and washer! This is a must for every home owner!

I was only able to receive contact with the repair company after I called them when I had not heard from them in a week. When the machine was checked, there was no problem found. The repair person was polite and courteous.

They have still not resolved an issue with a claim I filed back in 2018, whereas, they are suppose to reimburse me for my Filter, that I paid for, out of my pocket. I was told that I would be reimbursed for it, back in 2018, and still nothing has been done. I have been calling and getting the same run around over and over again, regarding this claim. Everyone taking my information, having me to faxed the paperwork and email it to them, but, still it goes nowhere, and then, when I call back again. I have to repeat the information all over again, and each person keeps telling me that they're going to take care of it, but, it obviously, goes nowhere. Nothing has been done about it, to this date.

This would be my second year with First American and I've had no problems with it. Within a day, I'd receive an acknowledgement that the contractors have been out. The contractors are very polite and take care of my needs.

Plumbing Company personnel responded the same day I submitted my request and completed the work quickly. Their personnel were professional, knowledgeable and courteous. They worked cleanly and quickly and seemed to take pride is doing the best job they could.

Clogged pipe in past garbage disposal just replaced and waiting on microwave after repairman could not get the parts (not made anymore). Should hear soon. I have never had any problems with this company. Its response time or the quality of the no reason expect anything different now

Called about plumbing issues, quick response, very professional help, completed issues to my total satisfaction. Plumber was on time, very knowledgeable and professional and friendly. Job did not take as long as I anticipated, and was done with minimum disturbance to house and or living conditions. Job well done!!

Had to contact FAHW as plumbing service wasn’t contacting us with any info on when they would be coming out. FAHW then emailed the plumbing company and we received a call from plumbing company shortly after that and they came out the next day and cleared our kitchen sink drain. Plumber was courteous, answered our questions and cleared our sink drain in short order.

The vendor made the service appointment at the agreed time and date. A replacement pool heater was ordered and the entire process was explained in detail. Once the replacement pool heater was received the vendor's team installed in a very professional and timely manner.

First American Home Warranty has the option where you can go ahead and make the claim through the automated system. But getting ahold of someone sometimes takes a while. There have been some times when I needed to make a claim that I needed to make sure it was covered first or what I needed to do, so I have to wait on hold for a while. I'm glad we had the warranty because we had an older house that we bought. It had a lot of work to it already, but we have several things that had gone wrong since we bought it. I don't know what I would have done without it. I went ahead and renewed because I've had good experiences with them since I've had them.

It was easy to submit a claim online. It takes less than five minutes. I get the name and a phone number for the exact company that would come to do the service. And I get the notification shortly after requesting service about who will do it and whether I need to set up an appointment or not. All the contractors have been good. The only challenge is when a problem isn't resolved the first time. It's not as easy as going online and resubmitting the service request. I have to call and get ahold of somebody. If I follow the options, they just keep routing me to an automatic machine person, which doesn't respond to my questions appropriately. What I want to do is to speak to a representative. I would usually get ahold of somebody and they were always very helpful. So far, it has been a good experience.

We were going to need a gas water heater replaced because the previous owner of the house would not give us an allowance and First American would cover it if something would happen to it. The woman on the phone was very nice and was able to get somebody out. The company that was hired was very reliable. It had rust on the inside. The tech took a look at the age of the unit and listened to all our concerns and thus saying that it would be qualified for a replacement, which I appreciated than running tests and costing us a bunch of money and wasting their own time. First American covered it in full and instead of costing us $1,000, it only cost us $120.

First American has been great. I usually put in a service request online. After that, the garage door repair company called me and set the appointment.

Getting the appointments is based on the vendors' availability and they've been pretty quick. I've had an issue with the dryer and that was fixed right away. The only thing that’s kind of a bummer is that for each item that we have issues with, we have to pay $75 service fee, which I get because First American has to get a different vendor for each one. But other than that, everything's pretty good on First American’s end.

Once, I had a problem with the air conditioning unit and I had a problem with the breaker box because my electric wasn't working. The tech repaired that. There was another time where the handle for the drainage in the bathroom upstairs wouldn't stay down. I had to hold it down, otherwise the tub would fill up with water. First American also repaired that. The only thing that was an inconvenience was when my air conditioning unit went out and I wasn't pleased with what I was given to rectify the problem. I have a two-story home, and when they did the unit, it took a while before they could find someone. It was hot and the week when I had friends coming in, and I expressed all that to First American.

I had a claim for our dishwasher drain and I didn't have an issue with the people that went to repair it. However, the amount of time to locate the person or the company who is best suited to do the job and the amount of time for that appointment to get set up could be two or three days and I'm not satisfied with that part of the service. More than often, First American will give me a name that cannot do the repair and then I have to connect back with them, which is not always easy to find the right person, and to have someone else referred to me so that I can set up an appointment. If they could speed up and do a better job on that, it'd be great.

I love the fact that when I need something repair, I can always call First American Home and it taken care of. They always try to get your service completed as soon as possible. That’s the kind of service I expects from home warranty staff.

I have had only one negative experience here in Pueblo. Mostly due to communication issues. When the service was finally done, repairman did excellent job, so I feel an excellent rating for service is warranted. 2 different homes I - Arizona & Colorado. I refer FAHW to everyone!

First American came out not too long ago and they needed to snake out my drain outside. The repair guy beat me home and did it, and it was fine. He did it all in the same day so I was pleased with that. But I have an issue that hadn't been able to work out so I'm going to see if First American will work with me on that. My dishwasher and my garbage disposal is not working, and I've had two people come in and work on it. I'm tired of paying the fee and it's not getting done so I have to talk with them once again. But I don't want either of the people who First American sent out to come. The fee has gone up to $75 now so I have to pay that and then, it doesn't work long.

The claims process with First American went very smoothly and quickly. The guy who came for the plumbing in my bathroom was fantastic. He had to order the part and then come back but that was to be expected. With First American, stuff gets fixed and on the first time. I'm ready to call them because my refrigerator freezer has been out for almost a year. Sears has been sending technicians out on it but they have been working on my freezer now for over a year and they still can't get it fixed. They keep ordering part after part. I have a Kenmore refrigerator freezer side-by-side and the door that they ordered was for a Whirlpool refrigerator freezer. I called Sears up two weeks ago to tell them that the incorrect part was in my garage and they said they would get back to me. But they still haven't gotten back to me.

I've had three claims since I've moved over to the new place and had First American. Two have been completed, no problem, but right now, I have an issue with a leak from my kitchen faucet. The kitchen faces a window and the leak is pooling outside. I've been waiting on the company First American assigned for this job for at least two months. They told First American that it was completed, which was last week. I called First American and told them, "Hey, it's not completed. Can we reopen?" Apparently, they think something's complete when I still have a puddle of water outside that's coming from the faucet.

I wish First American would have operators that have English as their first language. There is a bit of a language barrier sometimes. As for their contractors, the person that came out for our washer was awful. He made such a mess. He took the washer apart and there was grease everywhere. He also didn't bathe at all and we had to open the windows when he left the house. In the end, First American paid us money for the washer so we could apply it to a new one. Other than that, I would recommend this home warranty. It really has paid off with air conditioners and pool equipment.

I always get my questions answered. And if I don't right then, First American makes sure to give me a call back within a very good timeframe. And everything is always detailed and understandable. The two times that I've had to go through them to get my AC done and to get the re-key were easy processes. I did everything online. Once I did it, the representatives got back with me in a timely fashion. The companies that First American used came out and did the work quickly and efficiently, and that was good for us.

Excellent service by James from Hers &His Plumbing. He was efficient, knowledgeable, professional and friendly. He completed the job satisfactorily within a reasonable length of time. He was a fine representative of his company. Thank you for sending someone who knew what he was doing.

Submitting claims is fine. The problem would be when it's time for the people to come out to do the work. I had a problem with my air conditioning unit where First American hires these contractors, then they come out and rip off the customers. The guy that came said he did the work but he didn't. First American got a reputable company to come out and do the work. But the guy that they sent out to do the work stole the air conditioning part from them and didn't place it in my house.

I live in Florida, so when my AC went out last year during 4th of July weekend, I was without air for four and a half days. And family in town. An option for an emergency factor under certain circumstances would be nice. But it seems that is never something First American put into place. Other than that, the warranty pays for itself in any type of older home, especially when you have units that are as old as the existing home or original to the build. So, I've put mine to use every single year on some level or another. In the overall cost of those, it has paid for itself, especially last year.

Disposal was jammed. Told him it keeps doing it. He unjammed and told me another way to unjam. It continues to jam and I have fixed it 4 times since he left. I am 80 years old and it is very hard for me to crawl under the sink to fix. My husband can't help me as he has a bad back and uses a walker. It is jammed now. Basically, he left me with a defective disposal.

It's easy to request a claim online from First American. They walk you through it and it's pretty simple. I seem to get scheduled quickly and I get someone out here quickly, too. We had a washing machine that we had moved in here that was not working properly. So, they sent someone out to diagnose it, ordered the parts, sent them back out to fix it, but it didn't fix it. They had to order other parts, come back out, then they got it done.

When I turned on the heater, it would set off the smoke detectors and the filter was really clogged. I'm a 66-year old man who's had a hip replacement surgery and I couldn't really climb up on a ladder and change our filters. But the young man that came by took care of it. He blew out the filter and changed the smoke alarm battery. He was outstanding and I was really happy with it. So, I would give First American super good marks because they took care of the issue very well and very efficiently.

When you submit the claim with First American, they have whoever they contract out to contact you for an appointment and so far, I only had one time where I wasn't contacted. And the thing is, sometimes, per the contractor, they're only allowed so many hours or so many minutes on the job. So sometimes, they don't get the job done. It happened with my electricity which never got resolved. There has to be some wiring that's questionable in here from when we bought the house because we just bought this house in February. When the techs came out, they said they didn't know where it was coming from and that we'd have to put in another request for them to come back or we could hire them on our own. Apparently, First American would not allow them to continue the job. The way that they described it was that the job should only take X amount of time and if it takes over that, they had to leave and come back. That's stupid.

We used First American one time when we had an appliance that needed a repair and the contractor who came out was very good.

I've only had one bad experience. The company lied to me, so that left a bad taste in my mouth. The rest of the claims were smooth. Overall, I've been very satisfied.

Our dishwasher broke in July 2021. The same contractor has come 5 or 6 times now, but the machine is still broken, with the same error code. I complained to FA many times, and requested a replacement, but they say a contractor must recommend replacement. On one call to FA they said they'd first have to send a different contractor for a second opinion. On another call I was told they can't send another contractor unless the original contractor claims he can't fix it.

Very happy with the service, been with FAHW for several years and they have never let me down, they have fix my A/C problems, Washer machine, Plumbing issues, electrical and garage door problems, will definitely recommend it to everyone I know.

It's been really good with First American but the people that they refer out to come and do the work are the ones that I have trouble with. They're not calling or not showing up or showing up at the wrong time. Also, a couple of times, they came unprotected with no mask.

I have had a few claims and everything went perfectly. I will be renewing my warranty. I am very happy with the service. I would definitely recommend them to anyone looking for a home warranty. I called for an electrical problem and a dishwasher problem. Both companies they sent came out fast and the service was friendly.

As I world full time, Monday - Friday from 0600 Hours to 1800 Hours, I need to have all the work completed on Saturdays. First American Home Warranty is nearly impossible to reach by telephone Saturday, if there is a issue with the contractor. And unfortunately there have been some issues with the contractors they sent out.

Overall experience with First American Home Warranty has been great over the many years we have used them! Response times and a professional service network is what it is all about. We would certainly recommend First American Home Warranty to anyone.

First American Home Warranty assigned a plumbing company that did a good job. When the plumber checked out the leak, he told me what had caused the leak and he fixed it. He was in and out in a matter of a few minutes. I am totally satisfied with First American Home Warranty.

Everything was quick and easy. Because I'm new to this home owner and the insurance, they gave me detailed instructions of everything I needed to do. I liked that part. Customer service was awesome. Team they sent out fantastic. Great from beginning end!

Our washer stopped draining. It was the pump motor. The process for making a claim is so easy and the response was fast. The repair person was professional and friendly. Fixed the washer fast and didn't leave a mess. Highly recommend.

I was under the impression my garage door was covered as it relates to the mechanisms that make it work. I was not trying to replace the door but I was told that the mechanism wasn't covered. It needs to be more clear in the contract as to what is covered and what is not as it relates to a garage and the garage door.

I made a service request in which I stated that the furnace was making a lot of noise but was heating. After a week, a SEARS representative showed up, looked at it for 10 min and said it was probably the fan but First American would not fix it until the furnace would not produce heat. Not at all proactive and I paid $85 for that "service".

Big THANK YOU to Michael ** for making this inconvenience a very positive experience. To us, his main goal was to make us right again with issues we were having with our refrigerator. And he did. We are very happy with the outcome. We had never owned a previously owned home but bought two this year and both came with a First American Home Warranty. Based on this experience and the job Michael did to find the right resources and get it fixed, we will be renewing both policies for many years to come. What a great relief to know that FAHW has our backs if something unexpectedly goes wrong. Thank you.

First available appt was 6 days out. Since I had a refrig with a freezer which was full,I was told I couldn't out reach a different repair service that could come sooner.. This not acceptable and I am considering cancel my policy and also recommending the same for my friends.

First American was responsive and approved the replacement quickly. Surprising, however, is that we're being charged $570 for items not covered by the home warranty, including haul away of the dead water heater. How is hauling away the old appliance not part of the job? Other things we were charged for: new pan, gas and water fittings, etc. and installation of everything but the water heater itself (which consists of lifting it onto the pedestal).

He was excellent, he competed the task in a half hour and worked very clean. He informed me, they guaranteed their work. He made my day and he was polite. He put a smile on my face. I would recommend Bishop Plumbing.

Never was contacted. Needed a plumber because of low water pressure and gas leak. Found a plumber on my own and did not use my home warranty. I’ll try again when needed. The procedures to use your service's not easy.

Used contractor through First American, did the job right but felt $85 service charge because of First American made the cost a little more than it would have been with another qualified contractor. Will ask First American if I can use another company for same work or if one affiliated to them must be used.

With the two different plumbing issues that we had, the plumber was timely, efficient, and professional in the repair that needed to be done. The people at First American Home Warranty were able to connect us quickly with an experienced, professional plumber. They also followed up with us to make sure that the job was done correctly into our satisfaction.

We all know that delays occur, but what I was surprised to find out is that First American doesn't seem to have a policy on how long a customer is expected to wait. They are also a little behind in their communication as I just received a letter from First American telling me that the part for my dishwasher has been delayed. They know it has already been 30 days, but they are asking me to wait another 30 days. Asking, that's cute. They're telling me I have to wait 60 days to get my appliance fixed. Interestingly enough, my part had already arrived and my dishwasher is fixed. That part is good and their service representative, KC Appliance is fantastic. But their outdated letter told me I was expected to wait at least 60 days for an appliance repair. What if it had been my refrigerator or freezer? Does anybody else find that unacceptable?

I bought my dream home in February 2021 and it took less than a month to get from making an offer and getting the keys! What a kind, professional and caring group of people I had working with me. I would definitely recommend them to a friend!

Totally happy, placed request 10-19, vendor out 10-20 identified problem & ordered new thermostat. 10-21 returned, installed and I have heat. Strix Inc was professional, prompt and kept me in the loop via text. I would refer Alex to anyone looking for heat or ac help.

I have been with FAHW for over 15 years, for all 4 of my homes, which one was a rental. They have been a godsend for all the repairs that I have needed through the years. Although some of the Vendors were not topnotch, FAHW just reassigned me to another vendor and they have honored every service claim I have requested (AC, electrical, plumbing, fans, ducts, water heater, washer/dryer, toilets, sink disposal, refrigerators etc.). I have heard horror stories from my neighbors and acquaintances that had other Home warranty companies refusing to cover repairs, leaving the homeowner to cover the expenses.

FAHW was very quick to get an evaluation of my burned out clothes washer, and had a new GE washer delivered and installed within that week. I cannot be happier. I’m pleased I have FAHW. I tell everyone I come into contact with about FAHW and their excellent service and support.

Repairs were made and everything working fine. Have not had any more tripped breaker or any other power outage. Repairman cleaned up after work was done. He completed his task in a professional manner. He stayed in contact with me on the time he would be there via text messages and phone calls. I thank him paid the fees and he left. Nothing more to add to this review.

Been waiting to get my pool heater fixed for almost 2 months. Contractor does not respond to me nor your company. You need to get another contractor!!!! Very unhappy right now with this matter. Would just like to have my item fixed. The reason I have a home warranty. Also would love an update to what is going on in this matter. Thank you. Robert

Technician said that his credit card input wasn't working on this machine. I wrote a check for $85 and he scanned it. Check was cashed for $99 which was what he said would be their charge. The bank credited our account for the $14.

After 4 trips toilet still runs. Unsure why it takes so many trips to repair a toilet. Why was toilet not overhauled on the initial trip? It has taken almost 3 weeks to get to this point. How much longer is this going to take?

We were very happy with the service and cooperation with First American. We had only one bad experience where the vendor would not install our new dishwasher. Bottom line was someone saw the problem on your end and immediately got a new vendor and fixed the problem. Solution; watch who you select as vendors. We will use your service if we should be in the situation of owning a home again.

We have been pleased up to this point with our warranty. But now with the dishwasher replacement needed it has been nothing but an inconvenient process. We are finally getting somewhere after we had to make a call to our local rep for FAHW. However, we were under the impression that the 2nd tech for the 2nd opinion would be sufficient enough to start the replacement process and now we find out it is not. So we have to wait another 5 days just for the followup but still no working dishwasher.

I went with First American because they have a multifamily division. It's easy submitting a claim with them. The real problem I have had is them using Sears. Sears is the worst people I've ever dealt with. They're disorganized and slow. I've been in disputes with them for the last five years. I realize Sears is a huge company, and they probably work out deals with First American. But if a lot of people are dissatisfied with them as much as I am, First American might want to take another look at them. First American could also work on getting more contractors. Another thing is sometimes, the people you're talking with don't have prior information as to what's been taking place on a transaction. Other than those, most of the time, the experience is very good. I'm very happy with First American.

I've had one of First American's warranties before on my ranch and I liked the service that I got. I am very familiar with their rep that's why I went with them again this time. I felt comfortable doing it. I've submitted two claims, so far, and they were both very easy. The website’s very helpful and easy to understand. It's very well put together too. One of the contractors they sent was iffy but they sent someone else out to re-do what the first contractor did. The second contractor did an excellent job and was a lot more communicative. The other contractor who came out and looked at our oven was excellent in every way.

I've had First American for years and years, and they have been very good until recently. When our air conditioning and heating went out, it took us three months during the summer to get a new unit. We're older and we had to live in this hellhole for three months before we could get our air conditioning and heater set up with the companies that First American uses. That was ridiculous.

With First American Home Warranty, it's been easier to budget unexpected expenses because of owning a home. They’ve been good about repairing things. They’re pretty timely. If they’re not able to repair something as far as within a timeframe that I was quoted, a rep will usually call me back. So, I don’t have a problem with them. They have repaired our furnace, water heater, evaporator coil, some general plumbing, two garage door openers, microwave and garbage disposal. It’s pretty handy. I had an issue with the furnace contractor but other than that, the contractors have all been really nice. I’d recommend First American.

We love First American and have told people about them. They're probably the best thing we've ever done. We have had them now for about 19 years and I'm so glad we never let it lapse. We've had to call them multiple times for plumbing issues. We had to have our furnace and hot water tank replaced. Right now we're going through a plumbing issue that we're being helped with. First American is easy to work with. They have always been there if we had any questions.

I filed a claim with First American and it was very easy to navigate the system. I like the ease of being able to do it online. If something happens in the middle of the night, you don’t have to wait until the next day. You can go online and do it there and then. The repairman they sent out explained everything he did and why he didn't do something else. He let me know what was going on. However, he had to wait for the supplies to come in to fix the issue.

The claims process can be a little frustrating. The initial claim filed is digital now, so I don't actually speak to a person, but it works pretty well. Then First American would send a text and email to show that the claim has been started and give contact information for local businesses. The problem I've had is that the local businesses have not always been very good to work with. There've been a couple of times where I've had to cancel the claim and pay out-of-pocket because I couldn't get responses from the local businesses. I wish First American would have more local contacts that have stronger business work ethic. Other than that, when I call and follow up with them, usually, it's been a good resolution.

I am now in my 4th month to get my refrigerator repaired. First American keeps wanting to send the same contractor to my house that has No Called No Showed 4 times. I have repeatedly asked for a different contractor. I have also asked for a manager to call me about this issue. Two months later still no call. I cannot in good mind tell anyone to use them.

I purchased this First American Home Warranty for my new Home. Toilet: Ideal Plumbing came out and replaced the wax ring on the toilet on August 2 2021, as it was leaking. It has the same issue on October 10, 2021. Since it is past the 30 days. They created a new claim. Their work only last 30 days. SPA Motor: Sent out a contractor that said it was a maintenance issue. However, the spa has been professionally maintained since the inspection and it was not a maintenance issue. FAHW is charging me the deductible for the incompetent contractor. As I hired my pool guy to fix the motor and now it works good. He said it was not maintenance issue. That the motor burned out. They said they would waive the deductible but it has been over four months and it is still on the account that I owe it. STAY AWAY FROM THIS COMPANY - THEY DO NOT HIRE COMPETENT CONTRACTORS.

My refrigerator quit freezing and the refrigerated part wasn't working. First American sent a person out to check it and the person told them that it was no good. And the Freon was leaking, so they had to replace it. But getting the replacement was a headache at first, because I live in a condo and I live upstairs. The claim adjuster went to her boss and purchased a brand new refrigerator because we have the warranty to purchase a brand new refrigerator from Lowe's. And Lowe's came here, but they said the refrigerator was too big to bring up my stairs. They didn't want to do the work of taking the one here that we had out and bringing the one that she purchased. They did it twice, so they gave the money back to the First American Home Warranty.

Updated on 02/08/2022: In September 2021, my main bathroom there was a leak due to a flange. The water was leaking water. The first plumber sent stated they could repair the issue. However, in an effort to repair they needed to chisel the flange out of the concrete and needed to move the pipe to adjust the commode. AFHW found an exclusion that all them not to pay for issue. Or plumber said they could use a turn flange with a wide seal. We have been going back a forth since September. Then October they sent someone that said there's not a leak without turning the water on to the toilet and left. I turn the water off to avoid more water. AFHW went along with the company's diagnosis.

For the most part, things have went smoothly with First American. When I initially make a claim reported, they make me aware of who the contractor will be and they give me a number in case they don't contact me by the end of business day or next day. But I've had bad experiences with some of the contractors that they referred and the one that really stands out to me is when I had a contractor come out and do my air conditioning. They took my money before the permit was approved and after I made First American aware of that, they told me that it was between me and the contractor. That's bad business for them.

First American Home Warranty (FAHW) refuses to honor the "Premier" coverage we purchased for our HVAC. We have called multiple times ( 09/29/2021@ 1141 AM and 10/08/2021 @ 1050 AM and 10/08/021 @1130AM) to obtain a resolution. We were denied the opportunity to speak to a supervisor, we were also told that we could not speak to the legal department and that there is no address to serve legal papers at.

First American has been good to me in getting somebody here who's competent and can do the work. They would also cover some of the stuff. For the last claim I had for my stove, the wrong part got ordered and when the tech came back the second time, it was perfect. It worked and he did a great job.

First American is the best company that’s out there. But you go through many channels in submitting a claim. If I call, it usually takes me five to six people, and sometimes it takes me multiple calls to get through. So that part needs some work. Then, if you want to pay, you can go online. But if you call just to have a question, it's a different story. I called a week ago with since I wanted to upgrade some of my things and I never did get ahold of anybody. They kept transferring me then I got disconnected. I tried it another day then I finally just gave up.

Placing a claim is very easy with First American and I usually get a vendor pretty quickly. But the vendors have been hit and miss lately. Some of them take a really long time to respond back and to make an appointment. And some of them are not very good, but it is what it is. Overall, for being a home insurance company, they’re pretty good. I have recommended them to my uncle because they have fulfilled most of my needs. They haven't rejected many claims, so I feel very happy about that.

Everything has been very good when I've dealt with First American. The process is very clear and efficient, and everything's done very efficiently.

Work order #**. My wife and I recently purchased a home and we receive a warranty as a condition of sale from the previous owners. This is literally been the worst part owning our home having this warranty. It is an absolute joke. They are claiming we owe them $100 for a service call. When we requested someone come to our home we told them what the issue was since we had a plumber look at it already. We told them if there’s anyway the claim would not be approved to not send anyone to our house since there is $100 fee. They told us everything was OK and they sent someone to the house. Of course as soon as the plumber arrived he told us that it would not be approved because the drain in question was not properly installed. (They confirmed that the issue was exactly as we said it was.) Keep in mind is the drain was installed in 1991. He did not touch the drain or come within 8 feet of it because of its location.

I would submit a request online or over the phone to First American, then they would respond with some technician or someone who's going to fix the problem. They would contact me within 24 hours, but it doesn't even take 24 hours. And they schedule us, we have an appointment, and the techs come out. So it's really been great. They were quick to respond and send someone. If there was a part that needed to be ordered, they would order it and bring it the second time. Then the techs would come and fix the issue.

I didn't expect my oven to go out right when I moved in. I spoke to the rep about my replacement for my stove and the claim I filed. She was very polite and efficient. All I did was come home and my stove was put in. So, the contractor did good for me. The warranty saved me a lot of money. First American is a great company and I would go with them again. I will renew it.

I did my claims via the phone first, but once it was online, I just do it online. It's easy to make the request online and I get a quick response from the service provider. Everything works out good. The contractor that came for the microwave was a little slow. They were supposed to order a part, and then I followed up with them, and they took forever to reply. Even First American tried to contact them and couldn't get ahold of them. It took two times and then they took care of it.