First American Home Warranty Reviews

Our A/C quit in September, Heater of same unit quit in October. Freezing for months. Then there was a huge out of pocket expense that was not planned for! OUCH! FINALLY approved but for January 12! But thanks to FAHW rep, we got it Dec. 21!! Works great! WARM AT LAST!

Great company to deal with, file a claim and within 24hrs they are on it. They send someone very qualified out to see what the problem is and take care of it. We had a problem and it was just getting to the holidays and it was taken care of quickly as possible.

Your guy came and fixed our problem in a very short time. My husband called on the phone for help and you sent a man out to fix our leak. He was here in a reasonable time and finished the job shortly after.... He was very polite and his work was excellent.

This would be a 5 star rating but I would like to recommend having several 24 hour emergency contractors available through FAHW. When I needed it the most, FAHW was unable to locate a plumber during my emergency. After multiple conversations and several calls with FAHW, they were able to locate an approved plumber eventually. My goal was to quickly mitigate damages to my home as a result from an unexpected drain issues. It felt like I needed to negotiate what was covered vs. what I was willing to pay. I’m not a plumber and did not know how to obtain one during that ordeal. Feel free to contact me anytime to discuss.

Dryer failed. Was hanging clothes for a while then washer went out. Got appointment 8am-5pm. Tech called at 4:54pm and said would be on site in 40 minutes. He looked at washer but said had no work order for dryer I called in. Waited next day again 8am-5pm. At 4:50 I called. Was told no one was coming cause no order. 5 days later when part was here for washer waited 8am-5pm again. Got call 3pm. Be there one hour. Guy shows. Fixes washer w part and dryer with new heat element he had in truck. Did excellent job. Took a bit of time as it was a lot of work. When he left at about 6 pm he still had another appliance appointment to go to. Sad.

First American contracts with the plumbers, and appliance repair that are really not good, I have dealt with all of them. They are not, for the most part, well trained. I had a couple instances where the plumber came to my rental property and told my tenant that they could not fix a clogged drain, and another plumbing company wanted to charge me for a house pressure regulator valve that they said needed modifications., Got my own plumber and had him tighten the fitting. And when I contact first american, and tell them that this is a scam., they continue to employ the same bad contractors.

I had two friends that were enrolled with First American so I went with them. The first claim was for a hot water heater. I paid a lot of extra fees but the work the plumber did was good. The second claim was great. It came out of my co-pay and that was it. All of technicians have been great. I'm still waiting on my icemaker though. The expectations of things being done very quickly is a little bit too much to ask. I have to go through First American and First American has to go through someone else so it's a little bit of a delay in there.

Plumber came, checked that the old one was not running, and replaced it with a new one. Same brand and quality as the old one. I don’t know how old it was and he didn’t ask. Great service from both FAH and the plumber.

Updated on 02/17/2021: I wrote a review earlier but am unable to update it so this is a more detailed one --I have had my home warranty for over 22 years and at first it was great to deal with annoying little repairs. BUT when it comes to big ticket items, do not expect the company to deliver anything close to what you would expect. After my furnace motor burnt out and melted most of the nearby wiring, I placed a claim and marked it as Emergency as the Fire Dept warned me that it was a fire risk.

This is the second time on the second house that I have the service. I had a better experience the first time. This time, the problem is the coverage. I didn't know that light fixtures are not covered. I came into this house and half of the light fixtures didn't work. I wish that they made it clear those are not covered. The fan works but the light in the fan doesn't work. That's not covered. It's funny and kind of irritating at the same time. When I spoke to them, they were very clear that my coverage doesn't cover the lights. We had extended warranties on other things like the pool and the roof and I thought we were walking into a great warranty.

I had a home warranty with First American Home Warranty ("First American") for my home I purchased. I file a warranty claim against a plumbing leak which the 3rd party they assigned opened up the stucco on the outside of our home. They had to open up a 7 to 8 ft section of the stucco. They corrected the leak and the plumber had to remove the insulation from the wall as it was wet and could cause a mold leak if it was left. The plumber then used a tool which caused damage to the inside of my drywall and this need to be fixed.

We had a plumbing issue recently. The techs were friendly and they did what they needed to do. They did it as quickly as possible and told me what they have found, which wasn't really anything. So, everything worked fine.

We have had a very good experience with your warranty. Only thing I’d like to see improve would be weekend emergency service. Example we had our AC go out on Friday and temperature were in mid 90s and couldn’t get a service person here till Monday. This is the only thing that needs improved. Saint Claire AC company does a great job. Thanks. Steve

My experience was great when I submitted a claim with First American. It was easy and the tech was wonderful. I had my dryer looked at. I need to get my dryer vent repaired. It wasn't the dryer itself. He had taken the whole thing out from the wall and shorten the lead to the vent and cleaned up behind it. He did things he didn't have to do and explained everything while he was doing it. So he was really good. One time, I needed a new ice cube maker. The tech ordered the part and came back and put it right in. He didn't check it to try to fix it. He just went, "It's your icemaker. We'll get you a new one." First American is very efficient.

Equipment is covered but not to bring it up to the state codes. This was unclear in the terms. Long call holds. Service dispatch is quick. Vendors they work with are well rated. But unfortunately not the company I was working with.

My recent claim with First American was for my washing machine. I had a good experience with them. They were very helpful. They told me my claim number and who was gonna serve me and told me when the techs were gonna call me. If the techs didn't call me within 24 hours, to give them a call. The tech did everything he was supposed to. He also had his mask. He pulled the washing machine out and checked it out. He said he'd get back with First American and we'd go from there. It went on for three weeks and then they texted me saying that they couldn't get the part. They were gonna replace it. They replaced it last January.

I submitted a fix request for my dishwasher, as it was not draining properly. The same day I submitted the request I was contacted, and a service repair was at my home within 3 hours. Only took the repair guy 45 min to complete. I was very happy with my service.

I have had to use my home warranty a few times, and never had a problem at all with either customer service or the contractors\vendors they send out for repairs. Everything was always taken in care of in a fast, friendly, and professional manner. I highly recommend this company. Thank you.

First American is good. I submitted a claim online with them and it worked fine. They told me who they had assigned it to. The people that they assigned it to called me. They used a Russian technician who didn't speak English, so it was a little bit difficult to interact. But the quality of work was fine.

We bought a home almost 2 years ago & many of the appliances had did not work or had problems. We’ve had to use the warranty program a few times already & it has been very helpful in getting items repaired or replaced.

Five stars! Being a first time home buyer, First American has made my first experience at buying a home enjoyable. I felt overwhelmed but First American calmed my nerves. Thank you! And yes would recommend First American to a friend!

Jay and other employees did a great job getting with my property manager and tenant to schedule the appointment time. Everything was done thru my management company, so as far as I know, the job was completed. I have always been please with the performance of Bissett Plumbing and employees.

The repairman showed up on time for the initial repair. He ordered parts and said that they would be here in two weeks. We set up a day that he would come back and repair the fridge. He came back on that day and did a great job. The only complaint that I have is that he did not call and confirm that he was coming. He did not give me a time a day ahead. He just called and showed up on that day. Sears has poor communication but I believe that is is due to this generation that we live in. They are lacking in customer skills.

I have used your services and I am very HAPPY with the quality of service the contractors and your customer service has provided. I will definitely continue to use your services in the future and thank you for all the help.

With a home warranty, I get the peace of mind that I don't have to worry about problems at any of my rental homes. When I enter a claim, they're on it in a day and get to the point. Sometimes they don't fully cover the details but their price is competitive.

I have had the most magnificent experience with First American. The one I cherish the most is the replacement of my stainless steel Kenmore refrigerator. My refrigerator actually died. We buried it and First American resurrected it without a problem. I am still enjoying my new refrigerator. It’s a pleasure to be a customer of First American.

Awesome people who try to help. A little unorganized. Send me to collections when I have already paid the bill. This happened numerous times even after official notification of their mistake. Maybe better to have a personal contact who has their own caseload.

I’ve been using First American Home Warranty for a few years know and all is great???? The crews that show up are professional and knowledgeable in their work, I can call at night and on the weekends and there's never a problem in trying to help me out.

I have been a customer of First American Home Warranty for several years. They handle my claims promptly and work well with my issues. They replaced my dishwasher, fixed my HVAC several times and had a sewer backup resolved. I recommend them highly.

I have needed the services of First American Warranty Company a few times since my contract began. They were very prompt answering my call. The online system is very easy to use. I would recommend them to anyone who owns a home.

J.J. did a great job in taking care of my garage door. He went out of his way to explain everything to me and make sure I was comfortable with all aspects of the repair. I would highly recommend his work.

First American has always been there when I needed help. I bought a pre-owned house and they saved me thousands in repairs that came about after I moved in. Plumbing, air conditioning and dishwasher issues. All were taken care of quickly.

Circuit board was replaced. First American responded quickly with a repairman. Repairman responded right away. Circuit board was back ordered, but repairman got the fridge working temporarily until new part arrived one week later. Both First American and repair service were fast and efficient in their response.

On Dec 5, 2020, we had a slab leak. The leak detection service came out the same day and identified the leak and provided an estimate of the repair work. That estimate was in excess of the very low reimbursement that First American will pay. We then decided to have our entire house repiped and that was completed by a contractor of our choice and paid out of pocket the following week. First American assured me that they would give me the cash out of $1425 for the work ($1500 is the max they pay for a slab leak, less the $75 service fee). After many many phone calls and emails, I was told on January 5, that my claim placed on December 5 was going to be paid out. ($1425).

Please do not assign Greenway Home Services to my service requests. They cancelled their 2nd trip, sent an hvac tech for a plumbing job on 2nd trip and rescheduled their 3rd trip. It took five appointments to get the job done. I had taken time off work and was notified day of on each cancellation.

We've had two claims. One was extremely easy. No problem. Once I made the claim online, First American assigned the case. The service came, and it was fixed within a week for our hot water heater. We are having extreme difficulty with our heater, though. There's no way to make a claim online because it’s a boiler and their system is only set up for HVAC for heat. They had to have us find somebody to fix it. We've been without heat since the first of the year. They wouldn't escalate it fast enough. It was the holiday for that weekend so we couldn't even get somebody to come look at the heater until the following week. It was annoying that they didn't seem to understand that the house was without heat, and it's in the middle of winter in Wyoming where it's below zero.

I keep trying to speak with a supervisor and can never get through to anyone. Please have someone call me to discuss. I can be reached at **.Or email me. I am very very unhappy with First American. Your lack of communication is very poor. I am done.

UPDATED 1/23/2021: I was up at 5 am waiting for All Pro Mechanical they called me at 9 am and said the part just got there. Here we are with another lie. How many times do I have to be lied to before American Home Warranty gets the message that All Pro Mechanical is taking them for a ride. WAKE UP HOME WARRANTY AND FACE REALITY!!!

Each time a broken appliance had to be replaced, they did so with sub-par ones. They are never “equal” quality like they say. They take months to do it. They also do whatever they can to wriggle out of a legitimate claim.

Updated on 02/07/2021: I have been having an ongoing problem with my heat/ac blower motor.... It was repaired once and the airflow was never right but I was assured it was fine....it stopped working and a technician came out and said blower motor wasn't installed correctly and wouldn't touch it (paid $75.00). Original company was sent back out and said that the Fan is broken and he ordered the fan. 10 days later he comes back out to install and was unable to install and discovers that it's an electrical part needing replaced. I HAVE BEEN WITHOUT HEAT IN THE WINTER FOR OVER A MONTH. Next week it will be in the 20s and still no response from the contractor or First American Home Warranty. They have been awesome at taking my money but terrible at fulfilling their end of the bargain. WOULD NOT RECOMMEND TO ANYONE.

My hot water heater went out and it got fixed thru First American Home Warranty. The guy was was kinda shady but he did great work.

Slow to respond. Very slow to fix the problem. Useless contractors and they just don't care. 29 days with no hot water. On the 30th day, they offered to cash me out, 30 days later, used a bucket to wash everything. Even wore a cowboy hat to make it feel real.

Please call me at ** or **. My claim started Sep 21, 2020 and as of today Jan10, 2021 5 months later I still don't have a working washer. I've called FAHW about 15 times and must have talked to your whole staff. I've waited for hours on hold during those calls and when connected to a human they've hung up on me most of those calls. I've asked for Supervisors, Management and even Directors and have not been able to speak with one yet. Please call me for the whole saga of this matter. It's way too much to write.

It takes at least 40 minutes to get through to the company via phone. The companies that FAHW contracts with are sub-par and don't complete the job. Not only do they not want to replace equipment/appliances, they don't care if it gets repaired. There is no follow-through.

Repeated calls to fix the same problem, with no offer or ability to replace the appliance. This leaves us frustrated, and working with a partially working main appliance, because it doesn’t breakdown on their timeframe. The method of opening a claim is easy, and I do get a response fairly quickly, and able to schedule an appointment mostly within 48 hrs, at most 72. But that has been rare.

I currently have an open service request to repair a washing machine. This service request has been open for over a month now! I am very dissatisfied and disappointed with this warranty company! The only time I have been able to get some answers or some progress has been through a manager! For the time it is taking to get a part for the repair, it's simply faster to just replace the washing machine! SMH! This is the worst experience I've had with any warranty company! I would not recommend their services and I will not be renewing my contract!!!!

I was hoping and expecting quality service with this company when I first decided to go with them. The name is reputable, but their service is horrendous. Til this day, I have yet to have my HVAC replaced as promised by First American, and it has been a 3 month process. I opened my service ticket on 10/31/2020 for No Heat. I have 3 separate units. 2 of my units weren’t working. It was 30 degrees, and we had no heat on two floors of our 3 story home. To me this deems as an emergency. I called on a Saturday morning. I didn’t hear back from the company that was going to service my HVAC til that Monday, and only after I kept calling them. First Am did not tell me that I would not hear from them til then. In fact the rep told me that I would hear from them by 9am my time the same day I called.

First American Home Warranty has failed to adequately fix my HVAC after 4 weeks. This is after four service technicians were sent to my home, three whom were not certified to work on my system despite me stating what system I have, half a dozen phone calls to the company, failure to call me back when promises were made, purchasing a Heat Pump that doesn’t work with other equipment in my home due to lack of appropriate research and conversations ahead of time, and out of pockets costs for me totaling over $1500. I was promised a call back from a supervisor yesterday which never came.

After we purchased our new house, our realtor bought us a home warranty. We replaced all the appliances upon moving into the house, except the dishwasher. Approximately one month after moving into the house the dishwasher started leaking water. We called the home warranty people and a service technician came to the house. He ordered parts and left. At least four weeks later, we had not heard a thing about finishing the repair. I called First American Home Warranty and they said that the parts were not available from the distributor and that we would have to wait several more weeks for the parts. I asked if they had tried to get the parts from a different distributor. They gave me excuses after excuses why they could not do this.

To begin with, they could not help me get a tech to address my plumbing emergency for 7 days, which was again pushed out another day. The customer service rep was incredibly unprofessional and suggested my tenant "use one of the other bathrooms" on other side of house and it was no big deal that her private bathroom was unusable for over a week. The issue was recurring from previous claim. This issue may come back as tech advised more blockages were found again and I need someone with a larger snake and camera to address this properly. I do not consider this request resolved.

I spent days trying to get someone on the phone to ask about my service, and they only had an automated system. I had been assigned to a provider, but was told it would be a week and a half until they could get out to help me and I needed someone sooner. This is not a question that could be answered by an automated system.

Professional and well qualified tech. He arrived in a timely manner and completed job quickly. The plumber was friendly and well qualified. He replaced the mixer and the shower has never worked this well. I appreciate that Ideal Services has such well qualified techs.

I have called First American on two different occasions. Both times I had the pleasure of talking with a live person who was courteous and eager to get my problem resolved. They promptly contacted a repair company, and that company promptly contacted me to schedule a date for diagnosis and repairs. Based on this I will be renewing my contract with First American this coming fall.

I would say I'm happy with the quick response provided once a request is submitted. But I think the service could be improved to offer customers options. For example, my 26 years old water heater exploded/ruptured and was replaced with new one. The technician said it needed to be brought up to code and I incurred in additional out-of-pocket costs. I wish I would have been offered a tankless water heater as the replacement.

United garage did a great job. The technician Joe was great and did an outstanding job fixing my garage, Thank you First Am. So far every company that first am sent were great. Ciro Plumbing and United garage door. Very pleased with the service I received.

I like First American Home Warranty. If you have any issue they come out immediately & try to fix the problem. If they cannot fix the appliance they will replace it. The company sends out knowledgeable workers that do the work correctly. This is my second year with this company. The service fee is fair. It’s only $75. Sure beats private companies that cost more for a house call & the best is FAHW replaces the appliance.

Edwin (the plumber) was so meticulous in changing out the house turn off & pressure valve. He had all his tools with him...Not one wasted step start to finish. He took away the corroded things & cleaned up the spot. He was fast & efficient. Kudos & Thank you to Edwin!

Stovetop not lighting properly. Repairman came out, looked at it, said he needs to order some parts and First American will be in touch with me. As of today nobody’s been in touch with me. It’s been over a week. How hard is it to tell me what’s going on.

Nothing have been taken care of. Still can’t use my refrigerator to get water or ice, still have dirty water coming into my kitchen sinks when I wash my clothes which is very unsanitary so no I am not happy, I thought my appliances were covered. All the appliances in the kitchen was here when I brought this house. So when I call my insurance company I am left with the same problems sadly.

Appt was easy to make and appt was scheduled quickly. Sears repair person was able to fix the microwave door latch problem. The service person was masked and polite. The problem was solved quickly. No problems w the service.

Jim came for the second time - it's taken 3 months overall to do this repair due to Sear's service scheduling, but he did the job thoroughly and we're hoping for the best. Would have a 5 star but for the waiting. Jim gets 5 stars for the quality of work!

It would be great if I could update existing claims with comments or photos or requests for more information while the case is still active. It is also disheartening to not be able to speak to a human being when I have questions.

Have had warranty service over many years and with many houses because of my satisfaction. They have replaced appliances and have reimbursed when I had to pay. Even repairmen have said how they enjoy working with First American as they reimburse them on a timely basis where as other companies do not.

Our first claim went well, the valve on our water heater was leaking constantly causing a very high water bill, the plumber came out and had it fixed within a week. I put in a claim on Dec 17 for our built in microwave that suddenly stopped working, an appliance repairman came out and evaluated on the 22nd. It is now January 7th and we haven't heard from anyone. I left a message with the appliance repairman because their number is listed in the service order BUT I can't find a direct number to contact AHW about it to get it resolved. Actually now that I got the email asking for this review I'm going to try to find their number again because we meal prep and eat leftovers and using the oven to reheat takes FOREVER. Hoping to get it resolved soon!

I really don’t recommend this home warranty, because I called a service request in after I shortly moved in and the contractor working with them never called me to come see about the problem. There also was $79 service call for every call. These warranty companies are a ripoff! They're good as long as you don’t have a problem.

The heat wasn’t coming on and when my wife did the claim to First American, it was fast. We got the tech out and he put a thermal compound in. He fixed it in no time and he was nice. Since then, the appliance has been working great. We had an electrician out a couple of times too. And both times, when we called, we got someone out, and he was the same guy. First American is good and I just renewed it.

Everything with First Home has been fine so far. They responded and they got people out here and they got the job done. I haven't gotten my reimbursement back from a plumbing job yet, but that will come.

Over time, First American has changed their coverage but it still is a very good deal. What they offer is amazing. Regarding their customer service, they've really honed it in, probably better than other companies that provide the same service. I've seen it happen over the years that's why I go back to them. In the very beginning, it was touch-and-go with the contractors. A lot of them were very hard to understand due to language barriers. But nowadays, that's not the case at all. The best part about it is if you don't like it, you get a second review. But all the companies that they're sending out now are really good.

The last claim I had was for the disposal. I made the claim in the evening and then the next following day, I got an email from the technician's company and also from First American saying that they had found somebody to come. Within a day or two, they were here and they assessed the problem. The only thing with First American is that the the other contractors that they get are an hour or so away from me. So sometimes, they don't get back to me as fast. There was a plumbing incident that I got the runaround. But that was the only bad issue that I've had.

The contractor came in, diagnosed the problem and gave me an ETA of when it should be done if they had to order a part. They came back on time and installed it. The contractors with First American are usually responsive. Every once in a blue moon, you'll get one where you can call the same day but they usually call back the second day.

Service was really prompt and professional. The technician they sent was friendly and happy to educate and share the details of what he diagnosed and how he fixed it. I would highly recommend them. Doing everything online is an advantage in my opinion.

I have been customer of First American Home Warranty (FAHW) since 1986. I have had good and bad experiences. Bad experiences have been with appliance repair, good experiences have been with systems (HVAC and plumbing) until now. My current issue is my water heater failed, just like it did when I first purchased the house (coincidentally this was my first service request with FAHW in 2006).

Submitting claims with First American Home Warranty has always been good. Once or twice they weren't that good. But when we pushed back, First American said, “Do you want a second opinion?” “Okay.” So, they would send somebody else out. I would recommend them to a friend.

We were happy with their service. We had problems with the water heater. It was leaking and First American sent a plumbing company. They looked at it and told us that needed to be replaced. They put the order to the home warranty and they approved it. We had to pay so much money so they could cover the whole thing. It was quick. The people who came out were good. They had a lot of knowledge and were very polite and clean. We'll keep using First American.

On November 11, 2020, I submitted a service request and First American couldn't find a contractor to fix a plumbing issue in time. I talked to two agents that day since it was an emergency and they recommended to find a vendor on my own and do an outside reimbursement which I followed through step by step and provided all the information and documents that was requested of me by November 13, 2020.

I've had a couple of services over the year. When I call, First American has good vendors. They are responsive and always get the job done. It'd be better if it was a day that it'd take someone to reach back to me though. It's 2 days the most. In spite of that, I want to create a policy with First American for a rental property I have.

I’ve had warranties in the past and First American works out fine. We did have to have air conditioning units replaced completely which they did do and we had our portion we had to pay. The only thing that I don't like about it is the fact that it takes so long for the calls to be processed. It's 48 hours if they have to even get a tech. By the time you get the tech, it's still two or three days for them to get you scheduled so you're already a week behind before you ever get anybody out here. The oven, the microwave and the stovetop quit a week and a half before Christmas. Sears came to assess the microwave and the oven but it took the guy a almost week to get here. Then when he got here, he said that he couldn't do the microwave. He'd have to have somebody come back with him, which was another week. They finally came back and pulled the microwave out. Now, he's got to order the parts. We've been without everything since before Christmas.

I've had First American for two years, and it's fairly easy. I enjoy it. Everything seems to be running smoothly. I've put in a couple of claims like electrical, plumbing, and my dishwasher issue. Things have been hectic with COVID-19, but everything was done quickly and on time without too much hesitation. And everything is done good. Go with First American.

I've had First American for years and it has been fine. The only issue I'm having this time is because I've been calling to get my walls repaired and I'm having issues getting the contractor out. They called me before the 30th and made an appointment to come out but they didn't show up or call back to cancel. I haven't heard from anybody. So I've been calling First American for a couple of weeks and they've been calling the contractor. Other than this issue, whenever I've needed a contractor to come out for plumbing, electrical, or whatever the case may be, somebody usually contacts me right away, make an appointment and follow through on it. I would definitely recommend First American 'cause usually, I don't have any problems with them.

The faucet in the tub was constantly leaking and so something was replaced inside of it. The guy who did it was very professional and quick. I've been with First American for about four years now and it has been very beneficial, very quick and very courteous. I recommend the company.

It has been easy to submit claims. It's convenient for the most part. There had only been one time that it was a problem, but it wasn't because of First American. It happened to be a mishap and that was already resolved. But their reps cater to me every time. I like that their contractors just come here to do what they're supposed to. They take care of my house while I have to go to work.

The claims process with First American was terrible. I had problems with my air conditioning system and I had to call numerous times and explained the situation to numerous agents again and again. Then I had to escalate that to the next level up to get some service. Initially, they sent out a service repairman who misdiagnosed the problem entirely. I had to get a second opinion, which I had to pay for and never got reimbursed for which demonstrated a completely different problem. I related that information to First American and they said that the quote was too high. So, I told them to send out another party.”They sent out another party who never submitted an invoice to First American, and First American never followed up. By then, I had escalated it to yet another level at First American. Still, this was weeks and weeks. My wife just had been operated on and it was over 100 degrees at my house and we had no air conditioning system.

It’s really easy to submit a claim with First American, even to make it online. You can pay right there so you're not having to worry about having the cash or check. I always had to use the plumbing in our old house and they helped fix that. We got where we didn't have any problems at all. Then we've already had them out to our new house for a refrigerator. So it was a different contractor. We also used air conditioning before as well. Everybody has been super friendly and usually if we have any problems afterward, they're willing to come back.

The water heater stopped working before I even moved in. It was a very old one and was used, as well. So it was time for it to be replaced. Submitting a claim was fairly easy and the rep over the phone was okay. The guy came and did what he needed to do for the day. As of today, everything is working properly as it should.

With approval we were able to get Sunset Air out and furnace working on same day. They also saw root of problem, stayed on standby to us in case of circuit board failure, until a new board arrived and installed a week later. Good work and a relief. FA approved use of Sunset Air, and we pay upfront, but FA reimburses within 4-6 weeks.

When I bought the house, the previous homeowner had First American and it was part of our deal. I have kept them since. I've submitted several claims over the last 10 years. It depends on the service. But for the most part, it is pretty easy. In my business, I rate A through D with A as the best and D is the worst from my service providers. Usually, First American has kind of level C providers. They’re not the best. It's a cost thing versus service thing, but they get the job done.

A dishwasher broke in September, submitted a claim and received an October appointment. A day prior, a text message that the appointment is rescheduled. Sears Contractor finally shows a week later, spends 15 minutes and orders parts. ReSchedules for November. Shows up in November without parts, reschedules. Parts arrive at the house and we wait for the scheduled appointment which is canceled by text. December appointment, different Sears technician shows up, spends 10 minutes with the unit and reschedules to Dec 18th (claims this is a 2 person job). Dec 17th a text that the appointment is rescheduled again for January. A call to customer service reveals they don't have a limit on time or attempts: contractors can take unlimited attempts until they are unable to repair.

We've had four claims already in the three months we've had First American. Every time I've called, they're not very accommodating and not very helpful. I've had some issues with the actual connection and understanding the representative. I was in banking for 37 years and I had clients. I know what good customer service is and I'm not really seeing it with these guys. Then, I learned now to do a claim online and it's much easier and less hassle and stress. The first one I did online, it was like bada bing bada boom, here's who we got.

Over Thanksgiving week we became aware that our hot water heater was steaming and having issues. They got someone to come out a couple of days later because of Thanksgiving, but we were still grateful that it was as fast as it was. Did a great job, efficient and explained everything. Worked out great. Have been customers of First American for many years.

I contacted FAHW on 12/7 to report an issue with my HVAC system. An HVAC technician assessed the issue and stated an electrician needed to change the breaker. An electrician came on 12/10 and didn’t do anything. I complained. The same electrician returned on 12/11 and changed a breaker that didn’t need to be repaired. The issue still exists. I have been without heat for a total of 11 days and FAHW says they coded the work order wrong in their system and that the electrician isn’t at fault. However, they have offered no relief. My city is experiencing extremely cold weather. I leave the country 12/17 and still don’t have heat. I’m at risk of pipes freezing and becoming sick due to the cold temperatures. I have expressed my frustration and have not received any results. Please don’t do business with this company.

We've only had to submit a claim with First American once. We got an email from the contractors, stating that they were part of the warranty to change the locks. We had one little problem with one of the employees of the company. But it all worked out fine in the end. The owner made it right.

We opened a claim on October 25th for our heater, we made them aware of freezing temperatures in the area and that we have an infant in the home. A contractor was assigned, the contractor originally assigned was outside of our service area and we were unaware they rejected the work order. A week later we followed up and they reassigned a new contractor. The new contractor came out and diagnosed the issue as electrical and sent it back to First American Home Warranty as they were not able to repair.

We had a problem with the dishwasher not turning on at times. The technician disassembled the dishwasher and repaired the switch and now the dishwasher works perfectly. We have had other repairs in the past and have been pleased with them also.

I have been pleased with FAHW for several years. The only reason I did not rate "5 Stars" is that FAHW automatically assigns "Sears" who does not provide good service in my area. Each time I spend considerable time getting FAHW Representatives to assign a different/much better service provider. I have used Home Warranty Companies who had the software capability to block service providers that Home Owners do not want. Plus they can automatically assign a Service Provider that the Home Owner prefers assuming it is approved by the Home Warranty Company.

It took a month and hours of time on hold for me to get a motor replaced in my heater. The contractor and your company had terrible communication and I had to call several times. Sometimes your employees have me incorrect information. Every time I called there was no option for this open order but I wasn't opening a new order. I am not sure how the documentation was because I found myself repeatedly having to explain the situation. And then ultimately your company paid less for the repair than I did. In the future I would not recommend your company. I would have been better off working those hours and paying for the repair outright. Everyone I spoke to was very nice, but it just seems like you don't have a good system in place.

I called to get my garage opener repaired, the call was handled quickly with professional service. A technician was dispatched in a timely manner and was very friendly, went to work right away and finished within the hour. We are happy that we signed up with First American Home Warranty.

Exceptional Service! First American has always come thru and is a great company that makes me feel safer as a single lady. It's affordable and I tell people to join all the time. From ordering to customer service and companies coming out - ease of making a claim and having it completed. Thanks, for the Peace of Mind!!

I have been happy with my experience with First American Home Warranty. All my items that are covered by my policy have been fixed by a competent service/technician and have been fixed in a timely manner. I only wish that more items in my house were covered by my Home Warranty.

On Thursday our hot water tank was spewing water everywhere, so I shut off the water and filed a claim online. On Friday a local contractor came to inspect the tank, which apparently was 28 years old and well past its life expectancy. On Saturday they installed a new tank and now we have hot stare like never before. Service was quick, and we were informed of progress along the way.

My residence is a unit in a 4 plex condominium. It is now 50 years old and not surprisingly Maintenance is a must. AHW is a great fixer for problems that inevitably turn up. I use the service at least once a year and the service is always timely, accurate, and tidy on completion.

Our sewer backed up twice in less than a month. Both times it has taken the assigned plumbing company over a week to respond. This is unacceptable, especially when you have standing sewer water in the shower. We are unable to use the toilets or take a shower because of this.

Our garage door spring broke, so we called First American. Although it was not covered, the 1st Garage Door service man was absolutely excellent. He repaired the door and did maintenance too. Cannot express our satisfaction with him. Please keep 1st Garage on your list of companies to use. We were very satisfied!

Very professional. Great service. I would use them again. Ease of use with First American was top notch and they answered my questions quickly. I would recommend First American over other companies like Home Shield. Thanks for the help with the home I recently purchased.

Great home warranty service, very polite customer service, and kept me informed with repair. With each repair, the company respond right away, and gets repair done within week of repair claim. This company is very professional, and professional service. First American Home Service get the repair job done!

Had what we thought was a broken faucet. Plumber arrived next day and fixed a loose connection. Although I felt silly not finding it myself, the plumber was gracious. Overall a good experience as most have been with FAHW over the years.

Updated on 03/17/2021: We had our built-in fridge touch panel constant beeping five months ago. Till today, already had three different repair companies coming in more than a total of six or seven times. They always hire repair companies with a below three-star rating, and most of the time the technicians from those companies were clueless, and sometimes could not even speak English.

Jimmie was here within a week, checked everything out and told me he would have to order a part. He wanted to get it fixed for me before Thanksgiving. Got a call that it might be late as first replacement never arrived so had to order from another Company. The day he promised, Jimmie arrived with the needed replacement. It was installed quickly and some instructions for keeping the interior fresh and clean as well as the washer and dryer were discussed. He was the nicest most pleasant person to deal with. Very impressed with the company and the man they sent to assist me.

I discovered a plumbing leak in my garage on a Thursday. I notified First American on Friday to see if it would be covered. I received an email the same day that a technician would be here on Monday. The technician arrived timely and diagnosed, and repaired, the wax ring under the toilet and was done within 45 minutes. Very happy with my First American Home Warranty.

The only complaint is waiting in queue indefinitely to file a claim - and the long wait was in swing long before Covid! Having to listen to instructions about filing online assumes everyone has access to a PC and is amenable to secure - yet another password!

Our pool has needed service since Thanksgiving. Supplier did not show for Appt, did not answer calls, has not kept us informed of status. Home warranty has not answered online messages and requests for assistance. Multiple sessions of waiting on hold for 45 minutes to 1.5 hours to speak to a rep. Pool still not repaired. I was told today (after being on hold for 45 minutes) that I would be contacted with an update today... Still no call. Funny, that I can’t get a response or status from the company but I can get a survey. Priceless.

Soran of American Quality Plumbers is professional and friendly. I highly recommend him. He has come twice and has done a great job. He is a hard working individual and I wound not hesitate to call on him again. His wife Ann manages the office. She is also communicative and helpful.

My dryer quit working so I called in. Had an appointment for the next week. Gentlemen came out, fix the drive in 20 minutes. Great response time and great customer service. I will refer to anyone that needs home security.

Repair Refrigerator was the issue. The service was completed and everything worked fine. The service person was knowledgeable and provided good service. He explains what He had to do and what he had to order.

First time having a home warranty... will likely maintain for life. Or real-estate agent made sure we had one with this home purchase. It is easy to order service and we already had a pool motor issue resolved using First American. We also had a cooktop that had a burner that wouldn't ignite, also resolved using the home warranty. It makes things very convenient to maintain.

First American comes through but only after countless phone calls and waiting on phone for hours. It is very frustrating, but once you get the right person, they usually take care of things. The first set of representatives that you talk to don't help at all. You have to get to a supervisor to get anything done. Once you get there, you are good.

I had a great experience. The reps at First American were knowledgeable and courteous. The contractor was great as well. He was personable, and fixed the situation a matter of minutes. He explained everything and made me feel comfortable on what he did. Way to go!!!

Absolutely do not use this company, if you are a realtor do not give it to anyone as a gift, and if you are a homeowner do not even think about going to this company. The entire way that they position their services comes across like they are the cheapest, most bottom of the barrel company you can find. They force you to make phone calls to speak with anyone and you can't even reach anyone because the hold times are so long, and then of course there's multiple transfers and people don't know what they're doing. Front line call handlers try to help you get service request taken care of, but frequently they forget about them, or they send you a vendor who is literally a retiree doing something part time and absolutely not be able to help you.

First American is pretty decent. I did my claim online one time and it was a cinch. My most recent was for the hot tub and the tech who serviced it was a wonderful guy.

I have a First American warranty and I put in a claim on a water heater and they denied the wear on the water heater as a preexisting condition. The plumbing contractor from “Fix it all Plumbing” came out for a few minutes, took pictures and left. It never said in the contract that the water heater couldn’t have any wear or tear. I was then told by a claims resolution specialist that if I could furnish the original home inspection report that established that the water heater was working that the denial could be overturned. So I did furnish and upload the report to First American and they deemed the water heater once again had a preexisting condition. It is obvious that First American does not want to stand behind their contracts.

Do NOT get a warranty with FAHW unless you want to go over a month without heat in wintertime with zero estimate of when your heat will be fixed. It took 3 contractors to diagnose the problem with our broken heater. The 3rd contractor sent the report to FAHW and told them we needed a new heat exchanger. That order then sat with FAHW for 5 days before being assigned to anybody in purchasing (despite my calling daily for updates and to "escalate" the ticket). Then once it was assigned to someone in purchasing, I called each day for updates and didn’t find out until another 5 days later that they had finally tried to purchase the part, and discovered that it was on backorder.

We put in a claim for our kitchen range as one of the burners wasn't working. It took us a few days to get someone out but other than that, it was fine. The tech fixed it and replaced the knob.

We checked out different warranty companies. A friend of ours recommended First American and we went with them. When I submitted a claim, I called their 800 number and it was pretty easy. Their techs then called and made an appointment. The contractor for our water heater explained to us what our cost would be and there were no surprises. They came out, took care of our problem then we paid our share for some extra tubing. They told us what the problem was, cleaned up, and left. I recommend First American. It's a good warranty company.

First American Home Warranty is good. Doing a claim was easy. I usually end up calling in. I call and tell them my debit card or I can do it with the service person that comes out. It’s easy. The service technicians have all been good. First American does very good customer service. They work with finding a good provider. They seem to be very qualified, timely, send me reminders of when they're coming, the date, and overall, they give quality service. I've referred the company to other people.

I love First American and I would recommend it highly. It's been wonderful except for one incident. The techs that I have had except for that one time are exceptional. I think they thought I was trying to get something for nothing, but it wasn't. I have had a repairman out here looking at it. They didn't call First American and the man left some parts off of the thing. When I did contact First American, their people came out but they didn't do what they were supposed to do.

I have used First American in the past and things worked fine. The plumber was good but he didn't have a part that he should have had. It was a gasket. He knew it had to be on there. He thought he could get by without it but it did not hold the temperature. He had to make two trips out to fix it. But I liked him fine. I'd have him come out again.

I had 2 claims denied for the lack of experience and professionalism of their contractor. Plumber came by and did not fix toilets but I had to pay the $75 fee for an incomplete job. I complained to First American and to the contractor company with no resolution of the issue. After a few weeks my water heater stopped working and I requested the service. They sent the same plumber and this person reported that the damage in my water heater was purposely made. This was he getting back to me for complaining about him to his boss. I should have not let that individual into my house; I felt unsafe the first time he came around, the second time I let him in to check the water heater because I wanted a fast solution for the issue.

I owned a house in Arkansas and I had the warranty on the house when I first bought it. I continued the warranty and I had it seven years. When I sold the house, I offered them a warranty on the house and they had it for a year. Then I moved to Colorado and my fiancé and I lived together. I told him he needed to get it because it really saved me a lot when I was there in Arkansas. It's helped us several times here too.

I love First American forever. Whenever I've needed help, the people on the phone and the people that have come out are 10 plus. My hot tub heats, my electrical plug-ins work and my dishwasher drains and runs. I’m very impressed.

The company assigned to respond to this request was not only unresponsive but they also never showed up for the first appointment (3-hour window). There isn't a local contact number and when I called and emailed the dispatched company (2.5 hours into waiting for someone to come fix the heater), they emailed back that the technician had left after no one was home. I never saw anyone come near the house, call out or call me (I asked for a call because the door bell doesn't work and I sat in the upstairs bedroom looking out the front of my house). I emailed to get a rescheduled appointment, got no response for 3 business days, and then got another appointment for today (>2 weeks after scheduling the initial appointment to fix the heater).

I had an issue with my toilet and they got it situated. I did have one problem though. My toilet was stopped up and it was kind of real bad smell. When they called the repair guy to come, it took him like four days to get there.

The people that I had talked to did not have good experiences with the company that they had signed up with and they were contemplating finding another company. I saw First American advertised on TV and selected it. I'm quite pleased with them. I've used them twice and each time, they were great. Sometimes, you're afraid of who's coming in your house. But there was no fear. They did what they were supposed to do, talked to me about what needed to be done and followed through with what they said.

It's been easy to work with First American. It's been a lifesaver to me. My first claim was for my stove. The guy was great and I had a good experience. Also, my garbage disposal went out. It was leaking. When the man came, he already had a new one with him. He said, "I know that when you said that they're leaking, I'll just replace them." He was very nice.

The people I bought the house from had First American so when I purchased the house, I just picked up the policy. They're excellent. They’re timely and professional. The last guy I had had a little bit of difficulties with my refrigerator but other than that, most of the guys that they send out are very nice. Once they came out and fixed something, I haven't had to have it fixed again.

First American's coverage is different from the other home warranties. I've had a very good relationship with them. I'm going to check when I need to renew it and be sure to renew it for the upcoming year. Also, I'm a Realtor and I refer First American to clients.

First American has fixed whatever went wrong. They're the first company I found that actually fixes things as described in the contract. It's been about nearly a year now and it’s been excellent. My last appointment was for a refrigerator that had gone bad. The technician came but he was not certified to fix it, so they referred to another technician who was certified to fix it. They approved the part that was needed and the job was done in about a week. It was pretty fast for the part.

This company is a hack and hoax. My bathroom flooded in my powder room which caused damages to other parts of my home. First American took over 2 hrs to dispatch a technician to resolve issue nor did they recommend to call a local plumber to escalate the issue since they fail to earn their money. Buyer beware. This company is horrible to do business with. I plan to cancel very soon.

I had First American for a while at a house I owned in California. Then, I had somebody else for a while and I went back to First American. Submitting claims is fairly easy. It's easier going through the website than trying to call them. It's kind of difficult to get ahold of somebody. They tell you that there's a bunch of people waiting and to call back or something like that. The last couple of times I filed claims, I went through the website. The techs that have been out here have been great. Everybody they sent knew what they were doing. They don't try to oversell you or do more than they need to fix what's going on. It's been quite successful with First American overall. They're timely and efficient.

My hot water heater went out. I filed a claim online. They assigned a service provider. The service provider hadn't called me so I called FAHW, 20 minutes on hold with the worst voip connection ever. It was horrible. They couldn't hear me, I couldn't hear them. I hung up. Only to find they canceled my request. I filed again. Again another horrible call degradation issue. I had to yell at my phone for them to hear me, yell. Again, same contractor was assigned. A day passed. No call to set an appointment. I called and texted provider. Nothing. I messaged FAHW. Nothing. I finally contacted provider. He said he couldn't fix it because it is a gas water heater and they are not licensed for gas work. He said he could replace it for $1400.00 out of pocket because FAHW "wouldn't cover it". I thought that odd. Can't repair or work on a gas unit, but you can replace it if I pay $1400.00 out of pocket. He did give me a diagnosis over the phone.

This company has been the worst company/customer experience I have ever received in my entire life. We recently purchased our home and within a month the dishwasher stopped working. We requested to have someone examine our machine and they no showed the appointment. We then requested to have them come the next day and the technician never ran any diagnostic reports on the machine and left. We were then still charged an invoice for a service that was never provided and refused reimburse us. We asked if they would be willing to send a technician out again to check our machine but they refused to send anyone. We ended up being on the phone for 12 hours in total trying to resolve the issue and they proceeded to tell us that they would not send anyone and we still had to pay. The experience we had with the company was so bad that I have no idea how they are still in business. I would never recommend them to anyone I know.

When we submitted our first claim, I looked the company up on the internet that First American assigned it to. Their consumer reviews were terrible and so I called the Home Warranty back, and the first customer service person I got said there was nothing they could do. That didn't make a lot of sense. I wasn't happy with the response. Another week or so later, I called back again. I got a young man on the phone who was extremely helpful and said that he could get me another provider, which was very good. If I get two different customer service people on the line and they tell me two opposite things, they need some better training. Then I had a second claim that went just fine.

I’m sitting here currently FREEZING with my four kids. No heat. Submitted a service request, received an unresponsive company; won’t return voicemails, doesn’t answer the phone after calling for several days. Sent several messages to this warranty company, no response. Meanwhile my kids and I are still freezing. It’s almost been a week.

We were without working toilets and showers for almost a month because of tree roots in the pipes. Our coverage covers both a video scope and clearing of roots, but the First American Home Warranty vendor refused to do it and First American Home Warranty refused to follow through when I made them aware of the problem. Instead, the vendor broke their snake off in the pipe and told me I would have to pay nearly $3000.00 to have them remove the broken snake and ascertain the damage. In the end I spent $600.00 for a local plumber to come out with a video scope and high pressure hose to clear the roots from the system.

If I could rate (-) minus stars I would. I have been without a dryer for 6 weeks now. I call and check on parts 2 to 3 times per week and every time I call I get a different story, a different time frame and get told that the previous person was "mistaken", I have been given tracking numbers and updates for parts being shipped to find out they have not even shipped, I get told that I misunderstood what they were saying, not sure how I misunderstand "I have a tracking number and it shows delivery for tomorrow". They have even called me with a new update for delivery and then when that doesn't happen they again tell me I'm wrong and it was just an estimate.

First American is a terrible company to deal with. We are still waiting after almost two months to have our dishwasher replaced after it caught fire and was damaged beyond repair. First American took 3 weeks to just evaluate the problem, and then 2 more weeks to finally agree to replace the unit, and then 2 more weeks to put the unit on order, and now we are still waiting for a date upon which the unit will be installed. Their communication with us has been slow and often incorrect. The case manager has refused to talk with us directly. We still don't know if this problem will be resolved.

First American Home Warranty is great. I've been a customer for 10 years. Submitting a claim is extremely easy, and their reps are very professional. We haven’t had any technicians that come out that weren’t professional. We've been extremely satisfied with their work. I'll continue to be a customer with First American.

Everything's been great with FAHW. Every time I've had them come out, they've been very professional and really responsive to my questions. I did have to have a recall on the electrical outlet. It was on the junction box in the kitchen. The wire seemed to be fine when the electrician was first there, but when I went to install a fixture and extend one of the wires, the insulation snapped in my hand. But they came right back out and replaced it with no fee. It's working fine now.

Submitting a claim was easy pre-COVID because we could just pick up the phone and call. But since then, First American said that they've scaled back and everything has to be done online. So trying to get somebody on the phone is not nearly as good as it was. It took us two months to get a cooktop replaced. So it's not been nearly as easy, and therefore a little frustrating. You go around and around in circles with the computer prompts or the telephone prompts.

First American had better deals. We have a close friend that's also with them. Every interaction that we've had with any of the representatives has always been very pleasant. The technicians explain what they're doing and what follow up appointments may need to happen. They're also giving us extra tips and tricks to keep things flowing, as we have some plumbing issues. Everything's been good. We really enjoy being with the company. They're very friendly, easy to use and get claims in.

The Tech, Alvin, analyzed the problem and made a safety decision to condemn the unit due to the heat exchanger. Now I'm waiting to hear back from First American. I appreciated the timeliness and the professional manner that the tech displayed.

Our dishwasher was leaking. The guy who came out was great. He got it fixed very quickly, especially once he got the part ordered. We're satisfied with First American.

Major problem with purchasing not ordering the part. Timeline for ordering is 48 hours. After repeated calls - customer service had to escalate via supervisor to purchasing. I wasted 1 week! Julio promised a call back on Friday - no call. Terrible service.

Reported problem and within several hours received a response and plumber choice “Draingo”. Whom in return communicated with me referencing a convenient time and service which was performed. Great customer service, expedient response and guaranteed service. And affordable warranty company.

A/c leaking into the house. Contacted 1st American and the agent was very helpful and friendly as they always are. The agent got an appointment set up. For the next day, when the company didn’t show. I called 1st American and they got everything resolved. A/c got fixed and all good.

The pool pump and the pool filter were leaking. The service agent came in and promptly identified the issue. He unfortunately had to return a second time, as he couldn't see the filter leak the first time. But it was all resolved quickly and efficiently. I am very pleased with this initial experience.

I had a warranty company and they refused to fix the electronics in my refrigerator when it went out, so I dropped them very quickly. I really didn't know a great deal about the other companies at the time. First American Home Warranty is almost the best of the ones I've compared it to. However, a lot of the claims representatives are offshore, somewhere in Central America and their English is not always really clear.

First American is by far the best insurance and reassurance you can have. It is plain and simple and I like simple. You merely pay a nominal fee each month but what you get in return is the satisfaction of either getting product repaired or replaced if they can't repair it and you are only out at the most $75. Well worth it. I have recommended you to several people but they feel.it is too much. I don't. You're awesome.

Our experience submitting a claim with First American has been very poor. We can't get through to anybody, especially if it's on a weekend. The reps also don't understand me. It's pretty sad. We had a refrigerator go out on the 3rd of October, and it took them until the 26th of October to finally get the issue resolved. That's a long time to be without a refrigerator. The company that came out did their job well. But the first person they told us to go to, it was gonna be two weeks before they would even come out and assess the problem. So we called First American back and said, “No. This is our refrigerator. It's not like a washing machine or something that I can do without.”

We also got a new washing machine recently and the process worked pretty quickly.

On July 31, 2020 I submitted a repair request. After 4 months and 2 different repair companies. As of November 4, 2020 my refrigerator still doesn't work. I don't have a refrigerator and I have contacted the claims processor several times and no return call and still no refrigerator.

Initially, I opened a claim on October 13, 2020, for issues in my bathroom. Since then, I am having issues in resolving this claim. When the Insurance company assigned a plumbing company, I conducting researches about the plumbing company and I found many negative reviews related to homeowners' insurance customers. I then requested to assign a different company and received a response from the Insurance that they don’t go with reviews and I should give them a chance. Someone from the plumbing company came a few days later. The contractor didn’t do anything besides removing a toilet.

Our last claim was our microwave. Apparently, to the first company First American sent it to, it wasn't a priority. They were supposed to contact us within 24 or 36 hours and nobody did. When we contacted them, they told us that microwaves aren't a priority, they have bigger things to worry about right now. So we contacted First American and they sent us to another appliance place. The guy came out and said it needed to be replaced.

Our Realtor recommended First American. I've submitted claims online as well as with the robot lady and both are easy and fast. They say the contractors will be out within the day. Sometimes, it's hit or miss, but they have good contractors.

Broken Dishwasher order placed 7/11/20. Active Appliances Inc made site visit 7/20/20, identified faulty piece, said they had to contact FAHW in order to proceed with order and repair, that it would take 3-5 business days. Nothing from either Active Appliances or FAHW since then. Have contacted both parties several times, nothing. We've since had the machine fixed on our own. We want to be reimbursed for the service call of $75 since it is clear that AI never had any intention of doing the repair. Also, please remove AI from your approved vendor list. They are a joke.

I have multiple properties. I use First American and Fidelity, and they're both good. On the other hand, American Home Shield is terrible. I never use them. What I like about First American is their sales rep Roberta. She services all my needs. If I run into any problem, one phone call to her and she gets the ball rolling, and things get done. I made a claim a few days ago for a washing machine that wasn’t starting, and they came and looked at it two days ago. They didn't have the parts, so they're coming today with the parts. All in all, I have good experiences with First American and I'm happy with them.

I went with First American ‘cause I heard a lot of great things about it from my Realtor and from my mom. I felt like it was the best. Plus, we bought the house as is and I wanted to get the best home warranty to be on the safe side. I'm glad we did. I had a plumber come over because there was a leak underneath the sink and they fixed it. However, I didn't realize they had to have a work order for each incident. When I found out that there was something else wrong with the tub, I told them and they said they couldn't do anything without a work order. If I knew that before, I would’ve made a list of everything and then call. Another thing too is we always have to call or I’ll put it online, and online is not very friendly. It was online when I was trying to put in another work order and I had to start all over. Other than that, with the service and people coming out to fix the problem, it’s good.

First American was the home warranty that the real estate agent had on the house and it was passed on to me for a time. After that time period passed, it went from a contract warranty from a contractor to a homeowner. The contractors who come out are good and the process on requesting for service is great. I call First American and tell them what my problem is. They contact the right contractor, then they give me a message, tell me the contractor that they've chosen, and then he will contact me within two business days. Usually, the contractor contacts me in 30 minutes. I describe to him what my problem is, he tells me what time he's gonna be here, and he's there.

I have 3 home warranty policies with First American. The service is unpredictable across these three properties. In Arizona, I have no issues. Service is timely and the providers are reliable. But, it's a very small town with only a few providers and everyone knows everyone, so it's kind of hard to screw up. My primary homes are in Orange County (SoCal) with tons of providers and options, yet I rarely get a service provider assigned within a day or two, and then it takes several days to get an "assessment" appointment, followed by even more time to get the actual service completed.

We have been dealing with a faulty range for quite some time. The current contractor assigned seems quite diligent and honest but there seems to be a disconnect in communication between us and First American. My recent conversation with your service representative (Nahual, who was very polite and attentive) stated that you only received the report which detailed a needed replacement for our range 3 days ago. We have been doing without a functioning kitchen stove for over 3 weeks now.