Farmers Auto Insurance Reviews

On 7/29/16 at 5:00pm I was rear ended in my car by an elderly man going 50 miles per hour and the impact turned my car sideways on 101 Freeway. The rear end of my car was destroyed and amazingly did not start on fire. The office at the scene ticketed the other driver and made recommendation to DMV that this drivers license be revoked. We were transported to Stanford Medical Center Trauma Center in the same ambulance. I was examined and eventually released miraculously without injury. The Farmers representative called me several days later and took my statement and was willing to offer me a settlement in the amount of $7700 as my car was totaled. The representative was willing to release the money however I was not ready to settle the claim as I wanted to be sure I did not have any additional injuries that might show up a month later.

I was waiting to turn left into a driveway, the other driver swung wide and hit me. Then she fled the scene. I chased her to try and get her license number. She stopped in the middle of the street, jumped out and said she panicked. She gave me her insurance information. The inter-arbitration between her State Farm Insurance and mine made it my fault. Then she claimed this little fender bender exacerbated her arthritis so they paid her $15,000 for medical bills. Now my driving record is screwed. I thought insurance was supposed to work to defend you. Not pay out thousands of dollars to scammers.

My son was in an accident, where someone Farmers insures hit him at full speed (40 mph) while he was stopped. Farmers immediately assumed liability for the accident. Then they proceeded to try to cheat us at every turn. They determined our car to be totaled. We had purchased the car (certified pre-owned) exactly 5 months ago to the day of the accident for $17,400. We had put about 3,000 miles on it, for just over 31,000 miles total. Not only was it low mileage it was loaded, even had a moonroof.

I have been a client of Farmers Insurance, Kevin Brown Agent office in Las Vegas, NV, for two-plus years. I am dropping them "like a hot rock" due to their lousy and pathetic customer service, as well as the constant increases in insurance premiums. Customer service with this agent office is absolutely pathetic. I have tried over the two-plus years to contact my agent and had to continually call until I finally got hold of him to discuss issues. I finally had enough and decided to change insurance companies before my next renewal in March 2017. I talked with Jessica, a customer service representative at the office, and told her she was on a recorded line (I wanted to ensure I had proof of cancellation before they did an automatic billing for a renewal). She told me what I needed to send them, including a copy of the home and auto declaration page from the new insurance company.

When we bought this house on contract the precious owner recommended the local Farmers agent Janet **. We promptly called her and bought a policy thinking that she knew the property well. In 6 years of paying premiums, she never once visited the property or did a review but was happy to take our monthly premiums. When we made a claim for a heating oil tank leaking in the basement, we were told that the policy did not cover that by the adjuster who called us. Calls to her office told us she was having family problems and could not be reached. Calls to the local Regional Director told us he was never available to talk with us. Stay away from this company at all costs. Go anywhere else.

My bad experience with Farmers insurance. I was hit by Farmers insurance insured driver who seemed to be very experienced with car accidents. The claim process has been a huge JOKE. At first I was given the worst customer service ever. The claim adjuster and his coworker looked very lazy, irresponsible, dishonest and untrustworthy. They keep changing stories and playing games. After investigating the accident and talking to the witness, they denied their insured total fault and refused to pay for fixing my car. If you want to avoid having trouble and hassles, do not insure your vehicles or properties with Farmers.

I initially bought farmers because they ended up being cheaper than my ins company. They slowly upped my rates thinking I wouldn't notice. Maybe I'm not sure why they did but I researched the company and found it is called "price optimization" and farmers is one of the worst for it. I even ran a new quote thru farmers own website and got a cheaper rate than what my bill was. I'll explain what price optimization is later down this post. Anyway I found insurance about 100 dollars cheaper for the same amount of coverage with a better company and bought it.

I've been with Farmers for quite a few years. Was rear-ended in December, 2016 by an uninsured motorist. I had my car towed to a body shop recommended by Farmers. It took over 5 weeks to get it fixed. Obviously, Farmers did a poor job monitoring the repairs. Today I found out that the rental car agency I used (at Farmers' recommendation) charged my credit card over $1,000 because Farmers failed to set up the direct billing account - despite repeated assurance from Farmers that it was being taken care of (over a 5 week period). Avoid Farmers unless you want this type of negative experience and much wasted time on phone calls with them.

I hit a deer on the way to work, called when I got at work and they gave me the name of a place to take it to get it fixed. Got a free loaner car even though it's not on my policy. Car fixed and like new in a couple of days... easy peasy. From one call all was handled. I didn't have to do anything else.

I filed a claim where I was at fault and damage was covered without hassle; unlike a situation in which we were not at all at fault, and Farmers defended us vigorously from the minor but frivolous claim. My insurance over the last 12 years had a moderately priced premium, very good coverage but also 99% excellent, incident free driving record. I would prefer USAA but their premiums are so much higher, and even though I have heard others with Farmers who had to fight tooth and nail to receive due payment, Farmers so far has been reliable, especially on the burning coverage vs. receiving coverage, and they have an excellent online, user friendly website for reviewing coverage and paying premiums.

No willingness to discuss options and/or provide helpful guidance... everything defaults to what the computer screen states. No personalized service or recommendations... always pushes corporate policies with little helpful recommendations. Our agent also does not provide any helpful suggestions... always pushes any issue back to a call center CSR! Farmers is in the business of collecting monthly escalating premiums with no offer of decreasing premiums for long term loyal customers. Bye-bye Farmers as soon as possible!

Our 2nd bad experience with Farmers. This time we were hit by a Farmers insured driver. Damage to our car and back injuries. The claims process has been a colossal joke. The claims agent is lazy, disrespectful and untrustworthy. They are trying to cheap their way out. It's been five weeks with no resolution. However, they did offer us a rental car... which we don't want or need! Helps me understand why insurance rates are through the roof because they try to take advantage of people which forces consulting with an attorney. Had they just settled fairly, it would have cost them $5,000. Now, we will demand much, much more. Farmers – yeah, they've seen a thing or two, but don't know jack squat.

We trusted our agent by telling him we bought a new Mercedes S550 and needed to add it to our coverage. 2 years later a rock crashed the windshield and the agent we trusted saved us a couple of dollars by making our comprehensive coverage deductible $1,250.00. WOW! Then on top of that they tell us if we don't take it to an aftermarket repair shop they select they may not pay the complete cost after we pay our deductible. They take incompetence and greed to a whole new level. Too bad there is not a 0 Star rating.

I just wanted a basic policy for myself and my 2000 Subaru. I had been paying for my 20 year old son while he was in school. I did not put him on my policy because he has graduated from school, lives on his own, owns his own car, it is registered in his name and he carries his own insurance through Progressive. After providing Farmers with a copy of his auto registration and proof of address they kept insisting that he had to be on my policy (just in case he should come to visit and needed to drive my car). I had asked about putting him on my insurance but they said that because he does not live with me, & was no longer a student he may not even be covered anyway. After paying my policy for 3 months they increased my premium $359.00 per month, insisting that my son be added. I cancelled the policy before the due date and have refused to pay the premium.

I will never ever get an insurance through Farmers or recommend it to any one else for that matter. What a lousy business. I got in an car accident earlier this year, car was total loss and I sold it to a junk yard. I notified the agent but somehow she didn't cancel my insurance and I was paying it for months. When I noticed it I contacted the agent and to get my money reimbursed. After months of asking me for all kind of evidence that I really don't own the vehicle anymore (they saw the pictures and knew that the car was total loss) now they simply refuse to refund. I provided them the name of the junk yard AND more importantly hard evidence: the notice of transfer and reliability of the DMV (that states I don't own the car any more and from which date). That's not enough for Farmers. What a despicable way of doing business and customer service!

Recently totaled my 2003 Z71 Tahoe. The mileage on my vehicle with just 190K, it was in immaculate condition with no issues. Insurance came back and told me they were willing to give me $4500 for it. This is absolutely ludicrous as of this particular vehicle will cost about $9500. For what they are offering me, I cannot even replace my vehicle with the same exact vehicle in the same condition. Their offer will not even cover half of what they're going for. They say they are going based off blue book value but would consider upping it if I can show them proof that these vehicles go for more in this area.

Great agent and fast claims service. Have had Farmers since 1978. No complaints. Life insurance, homeowners, umbrella, cars, investments. Everyone in extended, family and friends. Not the cheapest but have had claims and been well taken care of.

My mom is a customer, and I was at one point in time. They're real good about following up on a claim. The short time that I was a customer, I had no problems with their service. My mom's been a customer of theirs for years, and they've always met her needs with quick, conscientious service. Just recently, she had to talk to them because she hit a deer. It took a little longer than usual to get the claim through the entire process, but they were really nice about it, and she was happy with their service once the car got into the dealership to be fixed.

I had someone rear end my 2012 Jeep Grand Cherokee over a year ago. Farmers paid for the repair with no problem. However, under Oregon law you are also entitled to receive compensation for "Diminished Value". An accident will lower the resale value of your vehicle no matter how beautifully the repair was made. That's diminished value (or DV) and you are entitled to compensation for that additional loss. I had two DV estimates done by reputable companies and they both estimated that loss at over $5,000. You pay these companies to do this estimate and you have no idea what they value your loss at until you pay them and see the report. They get paid the same either way so there is no incentive for them to lie or inflate the value of the loss. It's an honest assessment. Farmers came back and said their expert valued the same loss at no more than $2,000. I refused the $2,000 and they came back with $2,250.

Question? When you have the same auto insurance for 30 plus years at a local office shouldn't they provide the best service and value for your dollar? Here is the issue, I'm retired, I drive maybe 500 miles a year, my record is clean, I have an old Dodge pickup, my policy is for liability and uninsured motorist, with towing. I don't want to pay my premiums 6 months or a year in advance. My budget is done monthly. Why does Farmers penalize people for paying by the month? There isn't any justification for their trumped $5.00 handling fee! Ludicrous! My payments are made by me online with a card. Farmers doesn't do anything. All of my banks have gotten rid of these stupid fees because I do my business paperless. This is nothing but a ripoff of honest, safe drivers. Farmers collects millions of dollars using this bogus charge.

Very poor insurance policy. I talked to their agent every week regarding my policy. Their agent and Farmers insurance didn't know what is going. Every month new amount comes up. Sometime 96, sometime 49 and sometime 57. Don't go for Farmers.

On 11/2/16 I had a problem with Farmers Billing (1-888-327-6377). I was billed $152 that was deducted from my checking account with Well Fargo Bank. My normal monthly bill was $31. As of this date (11/10/16) my checking account has been credited $104 from the amount that Farmers Billing had charged me on 11/2/16. Fortunately for me, I called the Farmers agents (**) in Spokane Washington and was treated with great respect and concern. I was extremely pleased with the help that I received from Alice and Jessica from their South Hill office. Although I was also charged a $30 overdraft fee by my bank (Wells Fargo) I have asked Alice to help me address this issue with Wells Fargo. Thanks to the immediate help from Farmers Insurance South Hill office. I am happy that I have retained Farmers Insurance for my auto and home needs.

My auto insurance comes up for renewal November 30. I received a new quote with an increase of over 28%. Zero accidents in my entire life, and no tickets. My agent told me "there's nothing I can do". I phoned another agent who couldn't get into my account, but gave me a customer service number. After being transferred I spoke with Todd who told me that the state of Indiana had an across the board increase of over 28% for ALL Farmers auto customers. I'll be searching for others with Farmers Auto ins to see what their increases are. I'm obviously going elsewhere. Already have 3 quotes under Farmers.

I requested to cancel my insurance on September. I contacted my agent and was told to send a written email and I did but was still billed for two more months. I was told that my bill was to be prorated since it was in the middle of the month and nothing happened and I was still billed the full amount. I then called back to ask why, she then told me I never gave her a specific date so she never cancelled my insurance and told me I had to pay for the two months. I proceeded to ask why she never called back to tell me anything and was told "I assumed you changed your mind" after I called her and emailed that I wanted to cancel my insurance. That was such bs. I would never recommend Farmers. All they want is your money. They don't care about customers.

I originally got my insurance in 2005 through AIG which was offered through my employer, Wells Fargo, at a discounted rate. Eventually it became 21st Century, which was later bought by Farmers. I had an accident in May of this year. While I understand that an at fault accident can affect my premiums, they tried to double it at renewal. In over 11 years, I have only had one claim which was a windshield chip repair. I've paid more money into Farmers than the accident even cost them. I will say that they handled my claim very quickly and efficiently, but I still don't feel like I deserved to have my insurance doubled.

So I guess Farmers Insurance doesn't like making contact with the people their customers hit. I had been trying to reach Todd ** leaving voicemails and never received any sort of response. I was in a hit and run with one of their clients, I was able to get their license, a description of how they looked and even the model of truck. I filed a police report. And took all necessary steps. Then all of a sudden without hearing from Todd my claim was closed out because their client's vehicle didn't have any damage... Well no ** Sherlock he has a big truck compared to my small car.

Farmers Insurance has been the worst experience of my life. I was sideswiped by one of their client who was ticketed for the accident. I was traveling eastbound in the curb lane at the posted speed limit. The Farmers client made an illegal left turn into the center lane of the same street as me and then abruptly made a lane change into my rear driver's side door. The Farmer's customer raced through an expired left turn arrow and lost control of his vehicle due to excessive speed. Farmers lied and said I turned right on red which is patently false. What happened was their client made an illegal left turn AFTER the left turn arrow expired and then about 5-6 car lengths down the road struck my vehicle. Suffice it to say, Farmers Insurance are liars, cheats and swindlers.

I was hit in my brand new Tesla Model X by a Farmers insured, who admitted complete fault. I sent my claim through Farmers. It took over 9 days (and counting) for them to send an adjustor out. They initially told me I would be entitled by law to rent an equal vehicle, but since there are no available Model X for rent, they stated on multiple occasions I would get a Tesla Model S. After days of going back and forth with Farmers and Enterprise, I was told I could not get a Tesla after all, and they offered a "comparable" SUV.

I came from AAA insurance for both my home. Matthew ** from Farmers after getting quote calls me saying I can save money if I go with Farmers. I check them out, read the reviews like you all have with the 5 BIG stars. Plus went with auto insurance as well for the combo discount. Told me the price. I told them I had an accident probably 2 1/2 years ago. They said it was fine, signed the documents, good to go. 4 months later, get a bill in the mail, way higher than usual about 60+ dollars more. Called, talked to a rude person name David **. Said that they took off my safe driver's discount... NOW they took it off? Plus they didn't even notify me. They just billed me, nothing else.

I have had auto/home insurance with Farmers for 15 years. With few if any claims I have been responsible for. In all auto related issues concerning disputes my Farmers agent in Santa Rosa consistently took the side of the company. The customer service has gone downhill over the 15 years. Recently my agent informed me I would be paying a increased premium for my Subaru WRX 5door hatchback. He said it was in a "performance/sports car" category. When I requested Farmers policy documentation details indicating a list of "performance/sports car" data it was not provided. When I contacted the Farmers District Manager he also refused to provide the information. I have an outstanding driving record. Assigning an extra insurance premium on my Subaru has nothing to do with my record. Cars do not break the law! People do! The "performance/sports car" category has nothing to do with my driving record.

I've been working with Michael ** from Farmers Insurance for the last 2 weeks and HE'S THE ABSOLUTE WORST. 2 weeks ago one of their insured hit me when he ran a stop sign at an intersection, doing significant damage to my car. The front passenger side was completely bent in, leaving a big gap with an air bubble. I called them and asked them to send someone over to do an estimate and Michael told me they don't usually do that unless the car isn't driveable, that I'd have to go to a shop and have them do it. I tried to explain to him that the car ISN'T driveable, that I just don't feel safe driving it in its current state but he just didn't care and insisted I had to bring it to a shop to get an estimate.

I switched to Farmers several years ago because State Farm wouldn't pay a claim on my house that my neighbors, who had other insurance companies, got paid for with the same damage. My son had a small at fault accident a couple of years ago, and I also had an at fault accident a year ago. Our rates went up slightly, but minimally. For the few preceding years, our rates stayed the same. We shop rates every year, and Farmers has come in number one every time. Sometimes they're close, but always the best price. I have a house and 4 vehicles on our policy.

Having been with Farmers Insurance for less than a year, I have already had half a dozen bad experiences. Most recently, my Homeowners Policy was somehow cancelled. The mistake was recognize, and promises were made to reconcile the issue. A month later, I received a final notice from my mortgage company stating that no action had yet been taken. Farmers has been derelict in their responsibilities. I signed up with the understanding that I would have a personal agent, close by. That has not been the case. The auto policy was supposed to be cheaper than what I had been paying. After signing up and cancelling my auto policy, it turned out the underwriter disagreed with the agent and we had to make changes. It has been nothing but one nightmare after another. After it was too late, my wife did a study. It turns out, Farmers Insurance has one of the lowest customer satisfaction ratings in the country.

I have had a terrible experience with Farmers. On a home policy, they refused to pick up the bill when my car was broken into the driveway. Turns out, my girlfriend didn't have my name on the house policy... but I was living there and not a visitor... so they denied a claim when I lost a $4,000 camera. It's like they do anything not to pay. I'm dumping them asap.

Had a house fire. 2 days later I still have not heard from my insurance adjuster. I have called the claims # to start a claim, I was told the ins. adjuster would contact me asap... This never happened, so I call again and get the same runaround. Call a 3rd time and they give me more runaround and tell me I have to call the adjuster myself, so I did, no answer and no callback!!! I have no power in my home. I'm living wherever I can, even staying in my house with all the bad smoke fumes etc... I cannot believe that Farmers ins. has put this off like they have, for goodness sakes!!! It is my home. I have insurance and cannot get an adjuster to come here and do what is needed to get my home back in order!!! For shame on this company.

Farmers Insurance has gotten back to me, and they have resolved my car situation. Their service has been beyond expectations. Thanks, Farmers Insurance!

Broken windshield. Called in claim. They are pushing me to use unauthentic parts and not use my Toyota shop to fix the broken windshield. I was completely misled by claims and All Star Glass with discouraging information if I do not replace with cheaper non-Prius parts. Very disappointing when you think that I pay them about 4800 per year insurance premiums. HA need a new insurance company.

Farmers ins keeps jacking up your rates. Had no claims. Save over 100$ per month on car ins by switching away for them. If you're with Farmers I'd shop around now. If thinking about Farmers ins they will double your payments in a matter of year or two. I have been driving over 30 yrs. Never had a company take advantage of me so bad.

Was first told that I could not be a customer because I was a tobacco-drug addict. Went away mad, but then joined a tobacco-drug rehab class and finally broke my addiction to the tobacco drug! Hurray Farmers. Thanks for helping me become a normal, tobacco-drug free citizen!

I had an accident during a monsoon kind of rain storm. I was in the middle lane driving correctly for the conditions. Then I went through a flow a water draining off of the roadway that was a three lane highway. When the younger driver came up on the drivers side too fast for conditions and hit the drivers door of the car I was in. After Farmers so called looked into it, they said keep me and boss loses his insurance. As much as he did not want to he had to anyways. Four years on the job plus and Farmers says I need to go. Farmers strong armed my boss into letting me go. They don't like to lose money. If that is the case why are you in the insurance business? Accidents happen. It is life. Deal with it Farmers. So I NEVER will use Farmers insurance. I do not condone strong arm tactics.

My wife just got in an accident about a month ago. Got hit in the back passenger's door next to the rear wheel. I met her at the accident site and try to drive the vehicle to the repair shop could not even get out of the parking lot because the brakes were not working. Called Farmers Insurance. Let them know that they would have to tow the vehicle because it was not drivable with no brakes. They towed the vehicle. Took it to the shop be repaired all the body damage and then told me that the brake problem was an issue before the accident and was not caused by the accident but now all the evidence that could support that position is gone. So I had to pick up my vehicle with no brakes on a trailer. Tow it to a shop to get a new master cylinder put on. So I have a vehicle with brakes before the accident and then after the accident no brakes but then they destroy all the evidence that would support their liability.

My car was hit on the side by another car who had Farmers insurance. Farmers just took the word of the other car that she wasn't moving without checking on my side. No phone call, no email, no letter. Just flat out denied my claim. That is soooo shady. It's in bad faith. And it is soooo frustrating because I only have liability insurance. AAA my insurance says it's not my fault so they don't have to pay. Farmers only paid for their Farmers client because she has comprehensive insurance. That leaves me with my car not repaired the guy who got hit. Farmers need to be investigated by the California Insurance Commission people.

Run as fast as you can! When I finally canceled my insurance due to an excessive new premium this company has decided to charge me for past vehicles I've deleted, also the same vehicle TWICE! When I had canceled they should have owed me over $300 but somehow managed to explain with no proof that I owed them over $250!

I had been with Farmers for 10 years for auto insurance. Very rude, unprofessional and they jump their prices up and down as they feel like it. Last year started bombing me with letters and urgent emails that I need to update my yearly mileage. When I went to my agent (Sacramento, CA) he ripped the letter and quietly told me, just pretend like you didn't get this letter. "Farmers just wants to charge you more for driving more" he said. I appreciate his honesty, but really? Is this really the best way to conduct business?

I just joined ConsumerAffairs just so I could describe the leeches that are Farmers Home Insurance (I know this is Auto Insurance but probably same issues). Anyway, Farmers will rip you off any chance they get and is part of their strategy to make money and drain the American people for profits. Issue: They did not let me know that they will charge a monthly service fee, and depending on support agent not clear at all on how to avoid this fee. This really should be illegal!

I switched to Farmers one and half years back. Unfortunately little did I know that their policies were not transparent at all. They hiked my premium in the next couple of months of starting my policy. I have tried to find out whether I am covered if I rent a car for personal/pleasure use... but I have been given different responses by different representatives. Hence, every time I rented a car, I had to take the rental companies insurance to be one the safe side due to lack of clarity. I recently moved from TX to OR, and my premium was jacked up by $100 just because I added another car. I don't have a single ticket in the last 4 years of my driving history. The customer service - Krysta was extremely rude. Beware of this company.

I was the victim. They accepted liability. Now they only want to offer lowball settlements. The Head of Claims Frank ** and the Chief of Claims Keith ** are on all emails and don't bother to look into the matter. They just hand it off. Their Director of California Claims Michele ** has refused to provide me with accurate information. Their Claims Manager Yolanda ** acted in bad faith, and it was caught in a negligent act by me on email. I have written documentation of all of my claims.

Run, don't even think about using Farmers for your auto coverage. When I asked them to send me a history of my premium payments, they actually refused, saying I should get a subpoena...?? For my own premium payment record? I switched the same day and went to another company, as well as logged a fraud complaint with NJ Banking and Insurance Dept. Farmers is one BAD insurance co.

My insurance rep was nice and she seemed to care but she was the only one. The company policies and regulations are nothing more than a scam. I hope she got a better company to work for. While sitting in park at the smoke shop a woman came flying out of the drive through (the wrong direction) and hit me. After several calls and telling them I would have to get an attorney I was informed they wouldn't pay the claim because both parties involved were Farmers customers. So the claim was never paid and I had to pay the repair bills out of pocket even when she received a ticket for reckless driving.

so Asef and I have been waiting to hear what was decided."

Farmer's raised the "replacement" evaluation on my home over 50% last renewal. Valuation went from $97,000 in 2015 to $158,000 for 2016. I waited for the country appraisal and it was $95,000. In the time between the new appraisal and the county appraisal there was a hail storm. Basically the Farmers rep said that their "program" did the appraisal and they would not change the evaluation. Therefore, the premium went up over $500 dollars for the year. Then the Adjuster for the hail loss deducted 1% of the inflated evaluation - another $600 dollars.

I am the proud owner of a 79 MG midget. It was a very clean car, my pride and joy. One day as I was pulling out of my garage, a woman in a Lincoln navigator drives by, I see her and she goes by safely, I proceed down my driveway. As I get to the end of the driveway I noticed her reverse lights go on, I proceed to put my car in first and drive up my steep driveway, the car stalls, she is still backing up towards me, my car is disabled. I'm stranded, at a stand still, I'm honking my horn. Stop! Stop! She doesn't hear me and plowed into the back of my MG. She apologised and admitted fault, to me and the police officer. The report reflected I'm the victim, she was at fault.

I live in Texas and my car got flood damage. Without my knowledge the adjustor showed up at my door, I thought that they were supposed to call you and set up an appointment. Well the adjuster that came was extremely nice and stated that my car was a total loss and that someone would be calling me regarding a settlement. The following day someone called me from Farmers regarding the estimate. I was livid! They want to give me $5400 for a car that I still owe $6400.

They assured us everything was fine with car rental. 5:00 Friday, they surprised us by saying we needed to pay an additional fee for our Monday morning car rental. I was hit by someone under their insurance. 100% their fault. They are unwilling to help, snide, and just generally an awful experience. Many hours of my life have been spent trying to get them to cover their responsibilities.

I have never written a review in my life unless it was positive. Then again, I don't think I have ever been screwed over so bad by an agent working for a major company like Farmers! Long story short, I was added onto my grandmother's policy for auto insurance (she has had home insurance with them for many years). Our agent Mike acted so polite at first. I called him to clarify the amount of coverage my grandma and I were actually receiving. He had spoke with her first so when I called about this it was the first time Mike and I talked. When he spoke to my grandma he made it sound like it was all full coverage for both our vehicles, but it wasn't. So we talked it over and fixed all the areas that were incorrect.

I am writing this as I am still waiting on a rental car. Who knows how many more days I am going to wait. I have missing meetings left and right. I was T boned by a car crossing traffic. We have a police report saying that it was their fault. The claim number is **. Farmers did not even return my calls for two days. VERY POOR Customer service! After leaving about four voicemail we finally got a hold of them to find out that there is "nothing that they can do".

They were my car insurance company for 12 years. The only accident I've ever been in was when I parked on a busy street corner downtown. I had just turned left, after waiting for pedestrians to finish crossing. I looked back, then out my side mirror before I opened the door: I could see a couple step off the sidewalk to cross, and other people crossing the street I turned and parked on. I opened my door and a bicyclist hit my car at high-speed. I was terrified! I work in health care, so instructed him to put pressure on his cut finger, luckily his only injury. I did all the responsible things.

I had just finished paying the turnpike booth. As I headed straight a pick up, out of nowhere tries to pull an illegal u turn, and smashes both passengers doors, along with my quarter panel. The police report, states that my fender hit the other vehicle. I told farmers, and all they want to do is shove me the money! Bank of America loan officer as well as Wells Fargo loan officer told me on a recorded conversation that my car, is worth 12 thousand dollars! Farmers said it's worth 5 thousand! After I confronted him about the nada website and that I had done my research, he added # to 7 thousand dollars.

Farmers is so rude and will not help you, Tim ** In Kirkland WA is so rude and does not care, When I had my old insurance guy and when he left and when Farmers assign me to Tim no one called me. I had no clue. They also say things that are not true on discounts and they don't like military family, NO one should never say something if they can't do it or promise.

Drunk guy ran the stop sign. Farmers Insurance said I was 20% responsible because I should have swerved into the opposite lane to avoid their client. So basically I should have had a head-on collision and may have gotten killed. It makes no sense how could that BS become law. (PEOPLE NEED TO VOTE TO KEEP THINGS LIKE THIS FROM HAPPENING.)

On November 28th, 2015 my daughters vehicle was stolen. The insurance company was contacted and claim was filed with foremost insurance. We have had very little contact with the insurance adjuster, we were told the claim would go to total loss on Dec 18, 2015 if the car was not found. Which was not true, they have not taken any action at all on the claim, we found out as of 01/06/16, the claim still has not gone to total loss dept. It was communicated to my daughter they need to talk to her brother regarding the theft, they had numerous opportunities to contact him since the claim was originally filed.

Met with an accident, person hit my car also had Farmers Insurance, NOW THERE IS NO PLACE YOU CAN COMPLAIN because both are having Farmers. In spite of my calls to toll free number as well as adjuster and agent, everybody is busy having family time for last 15 days. NO customer service by anybody from Farmers in spite I complained for dizziness as well as concussions. SHAME ON FARMERS, yesterday Farmers agent advise me leave Farmers Insurance.

I had a car accident on 12/16/2015. Farmers insurance is putting me at fault basically because of what a witness says. The point of impact on my vehicle is on the side of my car. The other driver had opened her rear driver side door into my vehicle as I was driving straight Down the road. But because a witness says her door was open I am being put at fault. Her door impacted my car on the side. There is no possible way I would have been able to throw my car into her door if it was already opened. Evidence of the damage on both vehicles clearly shows that she opened her door into my vehicle. Which should put her at fault.

In regards to my fiance's policy with Farmer's: Two years ago, Farmers didn't care to listen to a witness who said I had a green arrow to turn left, and that the lady who ran into me, ran it on a red. So, I was therefore penalized. This year, I was the one who was going straight, and the other party had a witness saying I ran a red light, to which I did NOT. Farmers now decides to not further investigate, but believe these so-called witnesses.

Jr. ** is the Agent that signed me up with Farmers Insurance and when he signed me up, I explained to him that my car had an after market radio, t.v. headrest monitors, etc. I asked him if he needed to take pictures of my car or anything in it, and he said "no you're good, we got you covered". Now after my car was broken into and everything was stolen, now they haven't covered anything because Junior ** neglected to mention anything about an extra coverage for after market equipment. So after going on 4 months now of going back and forth between corporate and the employees at this here farmer's.

Farmers has been very good to work with. The cost is the most reasonable that I have found. They are always sending information emails to let us know what is going on and telling about new services. Payment process has been very simple. Our agent has been very good to work with. We have not had any claims, so no experience with this. We were out of the country for a while and Farmers really helped us get back with the auto insurance we needed. They were very helpful in working with us.

Upon comparing prices for 2 vehicles plus motorcycle and homeowners coverage, our rates kept jumping. Never got very good reasons why, economy, uninsured motorists out there etc. What we told, we have good credit, no claims, no tickets, etc. Our agent Mike ** from Concord, Ohio had my wife as primary cover for motorcycle, had her 2 daughters covered on it also, and nobody but myself has an endorsement. My 10-year-old car was more money than my wifes 2014 model vehicle. We had coverage with him since 1989. No more. I looked into rates with State Farm Ins. and changed to them. They save us $1400.00 a year bundling altogether. They are the ones who found these extra covered people on our policies. It's a program only they have on their computer. We don't know how long we were being scammed by someone we thought we could trust. No more! Be very careful. Fraud! Scam! And fast talking **!

Great customer service! Very responsive and reasonable. Process all claims in a helpful, fast, and efficient manner. I can always count on Farmers staff to be courteous and answer all of my questions. Their fees are probably not the cheapest but you get what you pay for and with Farmers. You get excellent insurance.

They gave me a great price for being a first time driver and I had an accident on my license already but that didn't make my insurance spike a ton; as a full time student I can still afford them. They are so helpful and friendly and they always make sure that I am satisfied after every phone call.

We've been with this company for a long time and we're very happy with it. They have reasonable rates for our vehicles and our home. This is for Farmers Auto Insurance. As for Progressive Insurance, it was very expensive and I had a hard time paying it. That's when I switched to Farmers Auto Insurance.

They are around when you call on them and in their office when you need to go by and ask any questions. They are also on Facebook if you want to contact them that way. They even try to put some fun in what they do by offering games off and on and contests on site to try to win a package. I am also check with the secretary every first of the year to make sure my premiums have not gone up and if they have we go over what can be readjusted to bring those back down to where they have been prior. What I don't care for is their dealing with another company that handles some of their clients and that can be frustrating especially if one of your kids are assigned to them instead. Prefer all being with same company and written up the same.

They are a wonderful insurance company and wouldn't change off of them. They are cheapest that I have ever had and very friendly. They work with you and I don't mind paying the insurance at all. I have paid up to 250 a month on insurance and now only paying 130 a month. My whole family has farmers and wouldn't change it for the world.

A reliable company with agents in the community, call center and online access via their website. Supply all types of insurance and provide discounts for bundling insurances for the household. There for you when needed, have your back during claims process. Easy to do business with and provide a feeling of security.

Farmers has been my insurance company for less than 6 months. We were given a cheaper and reasonable rate. So far, we have been satisfied with Farmers Insurance. We were able to go to a local office and speak directly to the agents over our auto policy. They were courteous and knowledgeable. I am looking forward to continuing business with them.

We have had no claims. We conveniently pay monthly and those payments are automatically taken out of our account each month, thus eliminating the need to worry about the premiums being made on time. Having paperless billing, we pay no fee for this monthly convenience. Our insurance rep stays in contact with us with updated and interesting monthly Friendly Voice Issues :)

My agent is easy to reach and is personable. Claims are easy to process and I get my money fast. I am rewarded for safe driving. It is very convenient and inexpensive. I love this company. I would highly recommend. Everyone should get this insurance. There are lots of great options for coverage. It is very easy to get coverage. It is easy to file a claim. My deductible is not very high and it is easy to get my car fixed. My agent Is always nice and friendly. I can go in a office and talk to someone as opposed to being completely online.

I contacted Farmers Insurance to get a quote for auto insurance when my teenage son got his drivers license. At the time, we were insured by State Farm. Once my son got his license the premiums went up by $300 per month so I decided to shop around. I contacted Allstate and Progressive along with Farmers for a quote. Allstate and Progressive were about the same cost as State Farm, but the quote I got from Farmers was same as it was before our son got his license. I even asked the agent, Steve Gawlik, why it was so much less than all the others and he stated that Farmers doesnt penalize new drivers like the others do. I agreed to purchase the policy and after the initial payment was made I was sent a policy and the insurance cards listing myself, my wife and my son as drivers.

When my new Lexus was badly damaged by a careless driver who was successfully prosecuted by the police, Farmers insurance (3003352079-1-3) looked after the interests of the other insurer. I was told by the police to contact Farmers who were my insurer. This was a terrible mistake. I am still owed a small amount of money and Farmers were complicit in nickeling and diming us: Their customers.

Had Shelter for 15 years, home and auto. They kept raising my payment on my homeowners insurance. So I went online to search for a better deal, found Farmers, saved 200$ on home and 75$ on auto. So I switch about 7 months ago. Plus, I have better coverage than I had before. Very satisfied with Farmers.

My 20 year experience with Farmer's has been a reflection of my Farmer's agent who gives great advice and makes sure I am covered with auto, home, earthquake, and umbrella insurance. Your insurance is only as good as the agent that represents that company. These online companies could care less about your needs. Meet your agent and let him or her custom design your coverages. Take pictures of your home and any items you value or need an appraisal for the record. Let your agent know when you have made improvements or upgrades so they can be noted. Insurance only covers what you document.

I haven't had any issues, although my rate is higher than I would like it. But I haven't gotten to any accidents so it hasn't been an issue. I have not had to file any claims or anything. I have never had to do anything with my insurance other than pay for it.

They are very inexpensive to be with and my relationship with them has been very good. Would recommend to anyone. Farmers is like family and they care good of their customers, with caring and concern.

I have a personal relationship with my agent and can ask any questions that I have. He tries to save me as much money as he can. I can even reach him on the weekends if I really need his help. They also have life insurance.

I've had them nearly fifteen years. I had auto insurance from them since I was able to drive. Then when I bought my first home I went through them again. I think they are okay but I wouldn't recommend them to anyone. My bill constantly fluctuates month to month and I'm not sure why. They change offices so many times.

The lady I deal with at the local office is super helpful. It was very difficult to find house insurance in our area due to a recent wildfire and hurricane but Farmers was willing to insure us at a great rate. We moved our Auto insurance to them as well in order to take full advantage of the discounts available. I have not had any problems with Farmers and whenever I have a question, the lady at the local office has a quick answer and/or solution.

I have been a customer of Farmers for almost 15 years. Price I pay for my policy is more than a fair value. Their locale representative is wonderful and always available. I've only had to make 2 claims and both times they were handled with the utmost efficiency and respect.

My insurance broker is very helpful and easy to get a hold of. He bundles my homeowners insurance and auto insurance. He is local and close by. He gave me a reference for roofers for my house and gives me advice on my deductible and how much to insure. I am pretty happy with the situation.

Good customer service. Offer multiple discounts. Available by phone or email. Offer multiple policies. Many offices. Good reputation. Fair prices. Respond promptly to questions. Have not had to make a claim in all the years we had them.

They are very helpful. Anytime I have had a problem, they have fixed it in a timely manner. The people who I talk to are always very friendly. They have competitive rates and great discounts. The claims process is also very easy to work through and they very helpful the whole time through. They also have good deductible options for all types of budgets.

Always there if needed but stay in the background when not needed. Agent is always helpful and solves problems in a speedy manner. Customer service representatives are friendly and professional at all times. I would recommend this company to anyone who needs insurance.

Farmers is a great company. We use a local agent who knows our family by name and is very attentive to our needs. When needed insurance for my new car, Alma, my agent, sat with me and we went over what was needed. The couple of times I had a claim, she was right on top of it. It was such a relief to have someone in your corner, especially at such a traumatizing time as an accident on the freeway that totaled my car. The person care I received was, again, just such a load off my mind, and the next steps in the process were clearly explained to me.

While their policies are slightly higher, the coverage is so much better. As is the service on both the policy and claims. I have never had anything but personalized, professional service from my agent or others in his agency. Any and all requests are promptly taken care of.

I have been a customer for over 30 years. I have no complaints. They are there when I need them. Claims are filed quickly. They are friendly and helpful. I would recommend them to anyone.

State Farm and Farmers give you service to make sure you are fully covered - number one. Number two - car insurance protects your property against any physical damage or loss your car; pleasant atmosphere to work with. Best wishes for the our Great Companies As a State Farm and Farmers.

Trustworthy, caring, want what's best for their clients!!! Gives discounts for multi policy insurance. Was a great help when needed for roadside assistance. Was prompt when needed help during an accident. Went out of their way to get us the best policy for our car, house, and earthquake insurance.

Our agent never contacts us to update or go over new products. It seems the costs go up and up but the service goes down and down. We have always had to go to the office to ask questions because they never return phone calls. Although they are a friendly group of people their lack of enthusiasm for their chosen profession is disappointing to say the least. I am currently in the process of 'looking around'.

Good service from agent. He explained the policies and the options very well. He was concerned with making sure I understood the policy. No claims, so there is nothing else I can say. If I have a claim, I would expect things to go properly.

I've been with them for about 20 years. I don't have a lot of contact with them, my choice. Many years ago I loaned my car out and it was in an accident. They were quick to respond and sent me to a shop that made my car look new because it was a new car. You could not tell it was in an accident. I haven't had any issues with them. They could probably lower their prices a bit but I feel well taken care of.

Rates are lower than other companies that I have used (such as Allstate, State Farm, Good Sam, GMAC) and my agent is extremely helpful in setting things up to get me the most coverage for the lowest price.

My agent with Farmers is so helpful. He helped us figure out the best coverage for our family and helped keep us within our price range by making sure we got any discounts we qualified for.

I have never had any issues. I was in a car wreck once and I was taken care of by Farmers. Rates have been good and haven't changed much. I've been with them over 5 years. I don't think that I will be shopping for insurance any time soon.

They give many discounts including safe driver, good student etc. They also have a 24 hr assistance so no matter what time you need them they are always there to help. Customer service is also great and they are always friendly and willing to check to see if any other discounts can be applied or how to add on new drivers. My family has been with State Farm for many years and when I started driving they put me on the same insurance with no hassle and were very informative on how it works and what benefits I would get.

When you have a problem, it is handle quickly and no problem with claims. The staff is very polite and helpful, like a hands on experience with a live person. Prices are very good and have discounts when there is more than one policy accounts.

I like the auto insurance that I have. I hate my agent and he is very unhelpful and makes mistakes on our policy consistently and I also don't like that our rates change a lot without an detailed explanation as to why. That tends to annoy me but I have not had a problem when contacting the company itself or with payments.

This insurance company was great, never had any problems. I had them for 15 years and loved them. My agent was very helpful. She knew me by name and would always get back with me very quickly. They paid off my truck when it was totaled, no problem. The only reason I left is because the prices kept going up so I eventually found a company that saved me around $500 a year.

Good service for claims. But even when we don't have claims for several years the price keeps going up - a lot! Had to call the agent to see if we could get some discounts, which we have gotten some.

It's a good company and provides up to date technology. I have had one claim over the past 17 years I have been with them. They were prompt in paying my claim. They offer me new services regularly. They are prompt and offer different ways to pay your bills. They answer the phone when you call personally and/or return your call promptly... I would be happy to recommend them for all your insurance needs. I did try to have my house insured once with them but they denied me because my roof needed repairing first. I was a little unhappy about that.

They are a no-hassle company with fast claims settlement and fair prices. They have always been responsive and we also have homeowners through them and enjoy bundled pricing. We have been with Farmers for over 40 years and do not even look at competitors because service is the most important part of our decision to stay with them.

They have very friendly service and have always been very understanding of all sorts of situations. My family has used this insurance company for a long time and has never had a single issue with them in any area at all.

Our insurance agent is friendly and helpful and very capable. Anytime we have questions or need to make changes, he is available and gets the job done quickly. We always receive a follow-up post card in the mail after making changes. We use auto pay and it is extremely easy to use.

Been with the company for 25 years, since I been out of high school. I have had no problems. I have never had an accident. It is the only company I have been with and have never changed with no other insurance company.

Have not had any issues. Easy-to-use, well worth the money. We have 2 cars and just got a discount for multiple cars.

We are stuck with our Farmers insurance because it is joined with our homeowners insurance and we get a discount by joining them together. But I like how they will give you a discount if you have an extra vehicle on to your plan. I think the price is quite reasonable. They are also quite nice and helpful. However I have only been using this insurance for less than a year and I was put onto another person's plan so I am not very experienced with our insurance. I think Farmers insurance is quite cheap too, but if I had better options for my age I might change auto Insurance.

My insurance company is great. I seriously recommend it. Before I had Farmers I had Fred Loya and the service was terrible! I was in a car crash and it was my fault. They took forever to pay the person for the damages of the vehicle. Needless to say I ended up switching insurance companies. A few weeks ago I had a minor accident, not a big deal, and Farmers was really helpful. Helped me right away.

Changed to Farmers this year because I was not happy with service of other agent. New agent very easy to work with and very personable. Very knowledge about policy and helpful. Would recommend to everyone. Have auto and homeowners insurance with them. I like doing business with local people.

Farmers is a great choice. All of the standard policy coverage types are available from personal protection coverage to uninsured motorist coverage. Farmers is also a great choice for seniors, who have access to special policies for retirement communities and some great discounts.

Farmers has always been a bit pricey, but I've always appreciated the service. I can always reach my agent with little effort and sometimes that's all that matters. I've never had to make a claim but feel confident I would get personalized attention if the need ever arose.

Comprehensive answers to questions, assurance we carry proper amounts of insurance. Fast response to needs, coverage never questioned when needed, reasonable rate increases fully explained by agent when requested. Overall no worry coverages.

It was great to start but every year the premiums go out although we haven't been in an accident. It's getting ridiculous. Looked at different companies and found so many less expensive options.

I have a great experience with my insurance company and don't have any problem at all. They are great company to belong to... The personnel do a great job on helping you out right away.

I have been a client of Farmers for a number of years. They provide superior service. Claims process is fast and efficient and my agent is reachable and is knowledgeable in their products and knows what works best for my needs.

I have only been with this company a few months. However, the rates and deductibles are extremely reasonable in comparison to other companies. I had a great experience with my agent. He is easy to get a hold of and answers my questions fully so that I understand everything completely. It was an easy transition and setup to switch from State Farm to Farmers.

Saved hundreds of dollars by switching to Farmers from Geico. Geico advertises as having low prices, but that didn't turn out to be true for me. I had State Farm before that and it was even more expensive. Haven't had a claim yet with Farmers, but don't expect any problems.

I have never had any problems or issues. Always help me with any questions I may have. Great competitive rates. I don't have to talk to an answering machine or automated answering service.

We have never had any problems with Farmers insurance for any reason. They also cover our house insurance. Now if we call with a question it is answered to our satisfaction before they hang up. I am sure if we have a claim it would be handled quickly & efficiently.

Very helpful with any and all questions. Understands that we are young and get distracted and normally extends our due by date. I could not ask for a better account holder and would recommend this insurance company to anyone looking for an insurance company. The only issue we have is we have a 1993 Jeep, we do not drive it and want to get rid of it. However if we were to cancel the insurance on it to sell, it would raise our insurance by $300. Other than that the price we pay is very reasonable.

Been with Farmers Auto Insurance for 7 years. Agent has been very helpful. Currently have auto, life, home and renters coverage. Agent keeps in contact with me about any possible changes that may need to be done. Agent seems to be looking out for us and our best interests.

I'm not overly impressed with their service, but they do a good job finding us the best rates. Our agent isn't friendly - at all. His secretary on the other hand is more than friendly.

I have been with them for approx 4 years. Any time I need anything they are quick with answers. They have humans answer the phone and are willing to help. We bought a car and they ran a number of quotes so we knew and could make a good decision on a new car.

They were no help. Accident happened October 1st and my car is still not repaired. I have major surgery on Tuesday, October 20th and at this point it won't be repaired. They are impossible to deal with.

The customer service I receive is above average. My agent has come to know me and my husband. She makes me feel like a valued customer and as a result, we have multiple policies with them. You just don't get personal service like this from most companies nowadays.

My agent has always worked with me to get the best possible rates on my car and my home. We go over all the current information, like mileage and what coverage I need to be sure I have coverage for accidents. He makes sure I have enough to cover the other driver and their vehicle if needed.

I was quite happy with Farmers Insurance. The agent we dealt with was always helpful, receptive, and made himself available to answer questions. When the occasion arose to change information for a new car purchase, the process was always quick and easy. I had the option of being sent updated information thru postal mail, email, or fax. Payment options were flexible and easy. The only reason I later chose another insurance company is because I was offered the same coverage for a lower rate, which Farmers could not match.

They have always been nice, informative, and quick to respond to any questions or concerns I've had. I have never been in an accident during the 10 years I've been with them, so nothing major to have to talk with them about and I have auto payments. So I am a very easy customer though.

I had Farmers for about 10 years when the car I was driving broke down and was so old it was virtually unrepairable. I kept Farmers Auto Insurance, however, until January of 2011. I hadn't had a vehicle since February of 1998 and paying the monthly premiums had become a burden. I asked to be released from my contract and my agent (cheerfully) complied, but I was told I had to pay for one last month, that is, the premium for February of 2011. I paid that, but the next month I received another bill. I was told I had to pay that one, too. I asked why and I was given some gobbledygook about how I hadn't fully paid for my policy.

I've been with Farmers for well over 20 years and... knock on wood... I haven't had any problems. They carry my auto, home owners and life. They've made quite a chunk of money off me but they are still always there when l need them.

Our insurance has always been very helpful when we needed them to answer questions that we have. Also gave us good rates due to having no accidents on our records. We have never had a problem with them.

If you want to cancel your policy, they will require you to submit a written cancellation. They will then tell you that they never received it. They will not call you to tell you this, you will have to call them. You will need to send them another written cancellation, which they will also never receive. After finally forwarding the email to the person you have on the phone, they will finally receive it. They will then tell you they need proof of new insurance with another company. This will go on for about a month, and then they will finally cancel the policy. This place is a scam. Trust me, just get insurance with a respectable company. One that doesn't have to come up with catchy slogans and commercials to get customers.

It was rather expensive but It was worth it and I could afford it at the time. I no longer can afford it and do not even own a vehicle. When and if I can ever afford a vehicle again I truly believe that I will not be able to afford Farmers Insurance though.

I've never had a problem with her. She is caring and understanding. She always is helping me out with anything I may need, and she is not over priced like most insurances. I would definitely recommend anyone interested to go check it out.

Three Farmers Insurance policyholders in Montana and their Farmers Insurance Agent have carried me on a Farmers Auto Insurance policy since 1998, unknown to me. Damaged my credit, cause my own auto insurance rates and other credit to be higher as I share hits to my Clue And Lexis Nexus credit Reports unbeknown to me until 2015. State of Arizona AG and Insurance Commission Cover Up the Fraud and ID theft; do not assist this victim and further victimize this victim adding insult to all of the personal injury, costly unfair financial damages and harm. Farmers Insurance Company culture of unfair fraudulent business practices and cover-up is criminal, abusive, fraudulent. State of Arizona office of the Attorney General and Arizona Insurance Commission culpable complicity, in collusion with each other prompting scams of outrageous, egregious, actionable crimes against consumers.

Someone insured by Farmers pulled out of a driveway in front of my motorcycle without looking. I was nearly killed, and suffered multiple broken bones, severe head injury, and permanent damage to my body. They outright deny the claim, even though the law is very clear regarding right of way, and have since sent me to collections for the damages to their insured's vehicle, are getting my license suspended due to these collections, and have ruined my credit and left me holding the $8000 bill for my motorcycle payoff. The officer did not cite the other driver who claimed I was speeding for failure to yield, nor did he cite me for speeding. This company is ruining my life and I will never take a policy with them, or allow anyone in my family too.

After my last experience with farmers insurance, I will not recommend them to anyone. Yes, it was an okay deal to begin with however everything change this month. I signed up for the ETF debits to taken out of my account and each month they had difficulty taking it out of my checking account. When it came time for renewal, they told me they wouldn't offer the ETF discount and that I would have to pay each month manually. I spoke with a customer agent to get this resolved and I thought everything was going to go smoothly for the next month but it DIDN'T!!! I added a new checking account and credit number they could withdrawal from and to my surprise they somehow magically pulled the money out of the WRONG ACCOUNT! My bank charged me NSF fee and I had several "chats" with Farmers customers service. They are not help and make PROMISES. I guess they can honor PROMISES because they are made to be broken.

They suck. They make you do everything yourself. Called about my rental. She -- "Oh, you have to call Enterprise yourself." Also tried to give witness names and numbers. "Oh, we don't need it because you could be related to them." What? No, they just saw what happen. Worse company ever. You really don't know how a company is until you need them.

I was on a combined household with my little sister just due to the fact that we have been on a policy together since we were first learning to drive/insured on our parents' vehicles. I recently called my local agent to separate myself from her due to her horrible driving history and excessive accidents. They assured me numerous times my rates were not effected by her poor driving record. I still did not feel comfortable and asked to be disassociated with her all together for my own peace of mind. She typed away at her computer and then gave me my new policy number and told me I was saving money... Hmm. Ok, fine. One week later my sister totals her car while driving. Carolyn **'s agency in Sonora, CA had royally screwed up when splitting our policies. The entire accident, claim, etc., was filed under myself as the vehicle owner, driver, and is now showing on my MVR.

My car was vandalized on 8/21/15. My deductible comprehensive is $750. My issue is mainly with agent Jae **. When I agreed to this coverage I didn't know there was a better alternative. I was mislead into a coverage that wouldn't do me any good in the long run. I just told him that I don't want to pay too much for insurance per month and if he can give me a cheaper rate. We ended up with a deductible of $750/$750. So I went ahead and agreed to this coverage without having a clue as to what I'm signing up to. This agent never advised me as to what other coverage options I have. If he would have offered me something better which I'm finding out now that $250 comprehensive would have been a better choice, I would go with that option.

My wife and I were at a stop sign behind a truck, and the truck out of nowhere started backing up. I started honking my horn and sure enough they backed into US. I got out and so did the driver of the truck in front of us. She asked if we were ok (my wife and I) and we said yes. She started apologizing and was lying on a sob story about her having surgery and having physical therapy to walk again. She said that this was one of her first times driving since then. I said, "I am sorry that happened to you but I need your insurance." She got it out and I took down all information and took pictures. We didn't call police because it was a so called fender bender. Well we said our goodbyes and we called her insurance by Farmers. They took our information down and started the claim. After a few days they called us and said the driver told them that she never put her vehicle in reverse?! What!? So we were upset at this point and called the lady.

I've been a Farmers customer since 1992. Since that time I've had only 1, maybe 2 minor accidents. For the first time, had a parking lot incident where another car hit my back end. FARMERS declared me 100% RESPONSIBLE! We should have both been assigned a percentage. Farmers did a lousy job representing me. Probably because she had Farmers too. I do not feel safe with Farmers insurance any longer. They are not looking out for my interests.

I tried getting all my insurances together my other auto didn't insure my b and b, so took my cars over where my home and rentals were with Farmers for 10 years... Never had a claim. Dealing with agent in B.A. ok. FOR FARMERS. for my cars to consolidate them into my existing policy. Agent is at his computer typing out my cars policy and told me "oh looks like you had a incident." Which was backing up at a grocery store (which I had forgotten it was about 2 year before with the company that I was insured with presently and at the time of the incident.)

I ended up waiting 7.5 hours for a tow through farmers. Most of it was on Farmers.

Avoid this company!! I've never had such a horrible experience with a company before. I signed up for Farmers insurance about 2 months ago and have had nothing but horrible service up until this point. When I set up my account, I signed up for automatic payments which was a huge mistake. My payment date was originally scheduled for the 12th of every month, and called to change it to the 19th. Easy change (so I thought). I checked my bank account on the 13th, only to see that Farmers had deducted the money anyway, nearly $200. This caused my bank account to drop to a negative balance, and as a result, I received an overdraft fee from my bank.

I have never had a problem with roadside assistance before this, which is why I give 2 stars instead of 1. However, this experience was enough to make me never want to use their service again. My car broke down on the side of the highway while I was driving out of state, and I'm convinced that the first representative I spoke to relayed zero information. Not only did I have to repeat myself, but he told me I would receive a confirmation text with an ETA in a couple minutes after speaking with him. (This is while sitting in a car that would not start in 110 degree weather.) I did not receive a text, but rather a phone call half an hour later asking me the exact information I had just given the previous representative.

A while back I had an accident on private property (the parking lot of the US Postal Service). I was backing out and had just put my car in first to leave when I was hit by a car pulling into the space behind me. Though it was on private property, an Pismo, CA police officer did respond. From the damage of the cars and statements, he concluded that it was both our fault, because I had been backing up and he said he would have cited the other driver for speeding.

One of their drivers hit my two legally parked cars at 5 in morning. They have totaled out one of my trucks. Told me if I drop off the title, the check that we are entitled to, would be mailed out the next day. Still waiting! Talked to them yesterday and they said they would release the check and we would get on Monday. I told them, "No, that's not what you said and my boyfriend and I have complied to everything you have asked for. We want that check tomorrow." She said, "I'll have to get my supervisor to sign off for that." I told "you do that." Put me on hold and she said her supervisor sign off on it and that it was being mailed out today. She said, "You should get it the same time tomorrow." Unfortunately my mail has already came and guess what? No check!

I was in an Auto Accident on Saturday, April 25th. I have Progressive as my carrier. I hit another car and another car in turn hit me from behind. Needless to say, my Insurance paid the driver of the car I hit. About the car that hit me. It's been over a month and I just spoke with that person's insurance, Farmers. They are the worst! My car was totaled and it has been sitting in a salvage/towing yard for over a month! Farmers hasn't even come out to look at it. I spoke to an Agent and he said something about being out of the office for a while. Blah Blah Blah. I told him that this should not have taken a month. My insurance paid out immediately. Why do I have to wait for an adjuster to go look at my car. So glad I don't have them as my carrier. We are Farmers... NOT!

I was in a minor accident, $2500.00 damages.. Years later when I went to trade in my car - I was told it wasn't worth anything because it had been totaled. Fairfax has it listed as totaled and the title states it is salvaged. The car was never totaled, I have been the only owner and I would have never know had I not gone to trade my car in. Farmers has not corrected this or made good on the situation.

It's been over 2 years for the adjuster to settle & close my case. It was a head on collision. My car was totaled. It was a wrong way driver. The citation was given to the other driver. This happened 9-1213. The adjuster is still asking for 5 years of my medical records??? That has nothing to do with it. I was almost killed on that day. Not 5 years prior. My case is still pending to this day. I had surgery & No car after the accident.

I had a claim with Farmers in which took 30 days to resolve. I originally bought Farmers insurance because they had what I thought was excellent customer service. Farmers is by far more expensive than most, which is fine if they cover you in your time of need. I've been a client for over 20 years and had never filed a claim. I always assume you get what you pay for but this wasn't the truth in this situation. During the claim I was transferred three times to different agents. It seemed like no one knew what to do. I was finally put on with one of the agents. It started off terrible and the service stayed the same. The agent was incredibly hard to get a hold of. I would hear from her a couple days after calling multiple times and leaving voice mails. She took two vacations which was partly the reason it took so long. She never kept me in the loop.

Farmers are so unorganized and thief. I went to make a payment just to learn that I was dropped 16 days ago not one phone call to advise me smdh. Agent tells me that I was short six dollars and ** on the phone tells me different balance. I feel so cheated and only been with them for 2 months. There's More But I'm So Done Beyond mad.

I had two auto policies with Farmers, which were both paid in full through February 28, 2015. On January 8, 2015, I sent a payment of $418.70 for the renewal of both policies, but then later canceled both of the renewal requests, as I went with a different insurance carrier. Farmers only refunded ONE of the renewal payments in the amount of $298.14, leaving an amount DUE ME of $120.56 ($418.70 298.14 = $120.56.)

Is all happen on 4/20/2015 when my policy support to be newer but when I go to the place and is FARMERS INSURANCE now. They say that don't work with the old insurance company anymore because THE INSURANCE COMPANY were out of business (bankruptcy). The Farmers agent call me and told me that they can offer same coverage with even lower. Then told me to come to the office.

We were hit by a cell phone driver that totaled four vehicles; lucky no serious injuries. Farmers handled our claim to collect from at fault driver; however, they were aggressive and nasty to their customers (us) and used out of state vehicles as comparables because AZ vehicles were too "expensive" - cheating us out of thousands on the value of the vehicle. Moreover, their claims dept. (21st Century and Farmers have consolidated claims service). We'd spent maybe 100K with the company over the years with never one claim; now with a claim they are nasty, dishonest and unreliable. We cannot trust Farmers Insurance!!! They have a claims complaint ration 3X higher than the top four companies in Arizona!!

Last December, I decided to look for my own auto policy instead of staying on my step-father's. I went through a few different auto insurance company online and searched around for the best rates. In the end, I decided to go with Farmers Auto Insurance. I went with the monthly payment and paid for my first month. 2nd month came around and I paid for that one. Then the 3rd and 4th month billing showed up and they raised their prices by 25%. I thought it was unusual, since I only drive 10 miles a day. Didn't file any claim during those time nor was I ever pulled over. So I decided to just cancel my policy and switched to another auto insurance. They didn't give me any issue with canceling.. But now all of a sudden, they're sending me another bill for unpaid balance. Despite paying for my policy the beginning of each month. Will never go with Farmers again and would never recommend it to anybody.

I am not happy with Farmers Insurance company for handling the claims. Two and half months ago, their clients backed her car into my apartments, and all the stuffs in my closet were damaged and covered by woods. At that time, they required me to remove those woods and take the actual damage pictures of my stuff in order to get the reimbursement. However, I cannot remove the woods myself because it was damaged so badly. So I just waited and I also moved to a new place. And two months later, I saw those woods were moved out of my apartment, and when I talked with them about my stuff, they told me they threw everything away! And the repair man said they just threw away my clothes and sheets. My laptop, 2 luggages and other stuffs were missing for no reason!

We have used Farmers insurance company for our home and auto insurance for several years now. We have had one issue after another with them, but we seemed to be able to get a resolution to them rather than having them become a continuous pile of issues. The biggest issue being their rapidly climbing rates. The other big deal with Farmers Ins. is that they are continually paying our taxes late, and we keep getting charged penalties because of the late payments. We have talked to our agents about this, and were told that the penalty for the late payment was their fault, therefore they would take care of it.

*BEWARE* If you plan to cancel your coverage make sure it's certified and call to verify daily. They will not allow you to cancel and even take you to collections. BEWARE.

I was in an auto accident (not my fault) and I contacted my Farmers Agent immediately. He sent me information on a collision repair center and when I got there they had a rental car ready to go for me. This was the best process I had ever experienced. Everything was taken care of within a few hours. My agent even offered to drive to the accident if I needed him. The coverage and service has been great. I highly recommend Farmers Insurance.

Their insured driver hit a my vehicle that is parked and yet they have been delaying the whole thing. It's already past 12 days since the accident and they are still denying their liability. This people should be put out of business. Because if the way they deal with auto claim I will have to sue their insured driver.

I have been a State Farm insured customer for 50+ years and decided it was time to look at other companies. Farmers had a great rate and I agreed to accept and cancelled my State Farm policy Feb 02, 2016. A day later I received cancellation notice effective Feb 06, 2015. I now being told that Farmers is going to bill me for the complete month of Feb stating now that policy was cancelled Feb 26! Someone can't read their own email or just being TOTALLY DISHONEST! I have Allstate insurance now received after Farmers Insurance cancelled. Now, Farmers wants me to prove to them that I have Auto Insurance. WHY?

I used to be with Farmers and then with State Farm and went back to Farmers 6 months ago. We had not had any claims in all that time and then I backed into a vehicle. The adjuster that looked at her car called me and said the total was $951 and I was happy because under $1000 no increase. Then just found out that that the total somehow went to $2319. I have to call them tomorrow to find out why but that does not make sense. What I have been told so far does not make sense.

I have been having problems with Farmers for a while now. It started last year, I had to file a claim due to when we had a severe flood. The flood caused damage to the bottom of my car. I was told that it would be covered, I was given a rental car and they towed my car to their shop. The claim was September 6, 2014. I never heard from anyone for over 30 days. I tried several times to contact the adjuster, but I always got the voice mail or was told she was on vacation. Then finally, on October 24th I was contacted by the body shop that my car had been at, telling me to come pick up my car. Nothing was ever fixed! It actually was worse then when it had gotten taken there. So then since it took them over 30 days to do no work to my car, Enterprise said that Farmers will only cover 30 days and I'm responsible for the remainder of the days. Which this was unfair, due to it not being my fault that Farmers took so long.

Sales agent told me one thing. Contract showed another. I was given a quote for auto insurance, told that I was locked into that price, then I paid what I thought was the full amount, only to find out 2 days later the policy was $200 more than I was quoted. I called in to complain and ask for a refund, customer service didn't seem to give a ** that their sales agent DEFRAUDED me. Looks like I will be recording all of my phones conversations and getting everything in writing from now on... ** you Farmers.

My agent at farmers is awesome! She has done favors, had our back, worked hard for 20 years. Never any complaint or delay in service. All claims settled fairly and quickly. However the latest quotes and fees are double others I've gotten. Seems you get screwed for loyalty to the company. She says she can't do anything about it. So being a new customer at any of these companies is better than being loyal. From reading reviews seems agent competency is key, but double rates for that?

I called last night for gas. I was suppose to an hour.. After several calls & text I was getting the RUN AROUND!!!! Remind you I made the call at 7:38pm. I received a call back at 10:00pm saying do I still need gas. ALL I GOT TO SAY IS YOUR ROAD SERVICE SUCKS!

We have had Farmers car insurance and roadside assistant. My husband's was travelling from LA to bay area and car broke and brakes failed on I5 north near grapevine while coming down on the mountain. Even the emergency brakes did not work. I called Farmers insurance and told about the situation. They kept asking questions for 1 hour and very slow in response. For example on telling what exit I am, the person was not able to locate the exit while I found online and told where the exist is exactly.

I had my car under a canopy carport and a very bad windstorm came through the the carport, damaged my vehicle. I went to a reputable auto body repair shop and received an estimate for $3,600. The Farmers adjuster came to my house and said that the damage wasn't that severe and left me with a check for $1,400. I thought I had a $500 deductible, not $2,200. I'm very upset about this and I'm considering getting a lawyer. This guy doesn't own or operate an auto body repair shop, but he thinks he's qualified to disagree with the professionals.

Agent was sent email on new vehicle didn't issue auto insurance until 3 weeks later but no backdated to the date of email. I forwarded the email from my sent box.. He said "I won't accept it"??????? So how do I prove he accepted a later email on another car. How can I trust the "Insurance Agent" misplace emails or phone calls? Your "Vision Statement" seems to be just words. The Credit Union charged me for insurance which I had already and paid in full months earlier. It cost me $1710.00 plus interest. Besides agent has started insulting me because I changed insurance companies due to him not honoring the email sent to him but has accepted others prior and afterwards. Maybe this will get someone to help.

I was in a car accident while sitting at a red light. A guy hit me full speed and pushed me up under the car in front of me. I was hurt very badly in the accident and Farmers took me through a year's worth of fighting sending me to their Dr where I had to get undressed. Then I had to go and sit for an hour while their attorney interrogated me for their client's negligence. At the end of the day all I got was my hospital bills paid and 1000.00. I live in Oklahoma.

My daughter was hit by an impaired driver. Several physical therapy visits followed. The police report clearly identified the other driver as the at fault driver. Farmers immediately paid for the car loss at about 60% of the blue book value. They refused to pay the very low medical costs. We hired an attorney too late... our fault. Even our attorney lamented that Farmers is the worst insurance company in America. I had policies with them for more than six vehicles and they always refused claims unless I complained to my local rep. This company is pathetic and does not deserve to operate. AVOID THIS COMPANY AT ALL COSTS!

Called for roadside assistance and the driver took more than 2 1/2 hours to arrive. They should have Called to let us know if the driver is available or not. We waited outside cold weather and it's not good. I will not recommend this insurance again with my coworkers and friend and people. It's not a good service.

I had a 21st insurance policy for years, but they told me that they couldn't cover my trucks now that they were work vehicles with my personal vehicle and I had to use Farmers to get coverage. Farmers insisted that I had to have separate policies and my insurance cost per year almost doubled (covering the same vehicles). I asked my GL insurer if they could give me a quote and not only could they include both personal and work vehicles on one policy it was about 3/4 of the cost. Naturally I switched over. With 21st if I was late in payment (contracting is not a steady check), they would terminate coverage, but farmers also sent a bill for additional cost and when I went to pay them 27 days after due date they already sent it to collections. Farmers as an insurer has been my worse experience with an insurance company I have dealt with in my 30 years of driving.

It's very simple. At Farmers Insurance they will sweet talk you to hell. One of the worst I ever seen, for small fender bender, I mean Small. They will act like they are CIA agents. Every time you call them this is what you get: "WE ARE STILL INVESTIGATING THE ACCIDENT" (for almost 30 days). THEN IF THEY FIND THEM SELF CORNERED, SIMPLY THEY WILL CALL YOU RACIST. If you ask them "how long this investigation of yours will take", this was what I got back as answer from Adjuster: "you are asking me to predict the future. Are you crazy, it takes what it takes."

I had a head-on collision and sustained permanent nerve damage to my neck. My UM policy limit was $100K and they offered $3k for pain and suffering. I had to sue my own insurance company to get a settlement. My agent took money from me for 22 years and when I really needed them, they said "sorry we can't help you." Do not think that low premiums will save you money in the long run. Look at the payout stats online for different companies before you buy. I have AMICA now and they have a good payout rating. That's what insurance is for--to make it right when you need it. When you have a bad accident, it's too late to expect all those promises they feed you at Farmers to be true. They aren't! NEVER use Farmers.

I have had this insurance for over 20 years. I have never had an accident claim. I finally did have an accident, the loss was 3000.00, and Farmers increased my premiums by 110.00 per month.

I am a union member at a motorcycle manufacturing facility. Having said that, I can't believe Farmers would actually think I would consider changing my insurance carrier because they are going to give me a "union" discount when they don't even cover my most valuable vehicle. Before offering any "union" discount to a union member, Farmers should consider what that union member takes pride in, LIKE THEIR JOBS!!! Fellow union brothers and sisters please consider the fact this company is trying to mislead you in your own decisions by playing YOUR union card as their "ACE" in the hole!

I had a small issue with one of your branches. I called in to get a quote for auto insurance and the quote came back as a little bit higher than what I pay now. I was told that I have tickets and claims and other things that make my rate higher. However I did not have any of these and told Amy that I would be more than happy to give the supporting documents for this. I also stated that I was wanting to change over our homeowners insurance plus an additional car for my partner so we can all have one policy and pay one bill. I am attaching an email that I received from what I'm assuming is the branch manager or branch owner. I'm not sure. I feel very insulted and statements like the ones below make me never want to do business again with your company. Please see the below and I await your response. Thanks and make it a great day. **

I have been with Farmers for 10 years, but finally I have decided to leave for another auto insurance company. The reason is simple: I am fed up with their adjusters' wrong decisions of my three car incidents. The most recent one is on 07/01/2014 when a car cut in front of me and caused damages on my car. It is a hit-and-run. The other party ran away after running into my car from behind on a driveway and caused damages on my car. I got his car license number, went to the police, and filed a counter-claim. Farmers' adjusters and supervisors decided to pay me only 50% of my car repair cost. This is third time when their adjusters believe lies of the other party and made the wrong decision to punish me.

I am very displeased with Farmers Insurance because the adjusters made the decision that the accident on July 2nd was my fault. They are supposed to protect me, and they are not. They are protecting the woman who hit me - she is lying. I don't recommend this insurance. Since a month passed, they won't do anything. She is a fraud! Now my insurance is going to go up and it is going be on my record which is not my fault. I paid my insurance in full and I'm angry with this insurance.

I've had a great experience with Farmers Insurance. Not only are the rates competitive in relation to the coverages offered, but truly care about you. I've experience quick immediate response after a loss. When you buy Insurance you're actually buying protection against a loss, and that's what counts. Some people make billing issues the determining factor over a company's real strength. Keep a balanced budget, and you'll be all right! Highly recommend Farmers Insurance because they cover claims.

Farmers' Insurance is a unreliable, irresponsible, ridiculous insurance company. Today, July 22nd 2014, I received a "Final notice of premium due" statement for April to June coverage, and stated that my auto policy was cancelled last month (June) by Farmers insurance, even though I made the 6 months premium payment in April 2014. I thought I could sit back and relax for the next payment until Oct 2014.

I switched to Farmers Insurance about 3 years ago because the quote I received was cheaper than State Farm. I was also discounted further for direct payments from my checking account. After May 2014, my payment almost doubled because my granddaughter (who is away at college in Atlanta) got her driver's license and bought a car. I was shocked because all of this occurred in Atlanta, not Michigan. She's 20, working and has her own life there. What does that have to do with me? I spoke to my agent who has done nothing. I was just automatically charged.

I was turning left out of a gas station which was not across from any other entrances or exits on a six-lane major road in Nashville, TN. The traffic had stopped for a red light and backed up to where I was exiting but all 3 lanes of cars did not block me from leaving the station. When I very cautiously made my way into the turn lane aka the middle lane, no one was coming down it and no one was entering it and I was safe to make a full left turn. As I looked to make sure the oncoming traffic was still halted at the red light, a driver driving down the turn lane on my left side swerved into the oncoming traffic lane and hit me on my front right passenger's side bumper, fender and headlight. She then yelled at me and I called the cops and a witness was on hand to help vouch for me. But after an hour, the witness had to leave and the police arrived later.

My mother-in-law who is in the same plan as mine got into an accident that was not her fault. Farmers failed to do proper investigation to collect money from the person that hit my mother-in-law, so they said she was 50% at fault. The accident was clearly the other person's fault. The cops said there was video they could review.

Farmers Insurance is a rip off. They lied to me about coverage and payout on claims. They screwed up my policy so bad it had to be cancelled and new one written. Customer Service said I didn't have an auto policy, just a home policy. Another Customer Service agent told me I had three autos on my policy, and no home policy. I have one auto, one home. Pretty simple.

I was in an accident on Valentine's Day 2014. I got the ticket yet there are no traffic signals at the 4 corners of the intersection. My ticket was dismissed in court so my attorney proceeded with the claim of addressing the other driver (who is insured with Farmers), for the damages to my Toyota Sienna. Proof has been given through pictures of the scene of the accident, witnesses, and mechanic estimate that the Farmers insurance driver was at fault. Not only was she driving at a high rate of speed her little Hyundai shifted the frame of my van 12 inches upon impact. So why is it almost June and my car has not been touched? Farmers is terrible and along with Nationwide (the insurance I had at the time of the accident). Both should have civil lawsuits brought on them.

The people at Farmers Insurance aren't actually about providing coverage to their customers. They only care about taking your premium payments. When you actually need to use your coverage, that's when you find out that they go to great lengths to manipulate the situation using inaccurate information which has no actual basis in reality, just to avoid paying, even on very basic simple claims. You would be better off putting your money into stock in the Brooklyn Bridge.

I had an insurance from Hartford on my cars for $1279. Broken Arrow, OK agent came up with $1429 for a year. Trying to get my insurances together I went ahead. Agent Chuck knowing I had ticket almost to expire said, "We can go ahead, put it in. If they reject it they will send it back to me." They didn't but in a couple months they sent a statement for $2200. Called agent, he said, "Don't worry, you are paid up for a year." Next month same statement, called him again. He said, "You are paid up, don't worry." Next time they cancelled me. I cancelled the agent then. They took my money and expecting my refund I called after a few months to find out they reinstated me to use my money I paid for a year and continued paying on my cars till it was gone. They said I didn't say I had a ticket that's why they sent the statement that was doubled. The agent said twice I was paid for the year.

I got into a car accident over two weeks ago and insurance company claims that I don't exist which I do and is investigating in and won't help me out. I just want vehicle that I can drive.

I was involved in a car/motorcycle accident that was fully the fault of the auto driver who is insured through Farmers. I had an emergency room visit, a follow-up visit to another doctor, and was unable to go about my routines for more than a month from my injuries. Farmers has done nothing but stall, they have failed to pay my medical bills, or settle my claim. 6 months have passed, they will not return phone calls, and on the rare occasions I have reached an agent, they brush me off saying they are working on it.

I suffered a near miss at almost losing my shop due to a wildfire - The Firemen did a great job and saved my building - However, My mobile home was lost and about $60k worth of contents. No inspection was ever done as my building is remote - and my agent too lazy to come out - I gave them all the info on the building and the mobile when I had them issue a policy! I have another property with a mobile on it as well - twice as big as the one here at my shop. Somehow they never included the shop mobile on the policy - convenient right???