Farmers Auto Insurance

On 5/2/23 I called Farmers to add a 7th car to my policy. They said they can only have 6 cars and would need to do a manual underwrite. They took my info and said they'd contact me when done. A week later I called back and they said it is still being worked on and call back. I have called back several times just to sit on hold for 30 minutes to an hour. It is 5/23/23 and still not added. I ask for supervisors. They tell me it's been escalated and I can't really speak to anyone. I told them I have filed a complaint with BBB and every website I can while on hold. They just don't care and have told me to continue to wait. Horrible customer service!

These people were by far the rudest and most unhelpful people I have ever tried to work with on a claim where their insurer struck my vehicle. After being extremely shady during the entire process they refused my claim based on their insurer's statement which they then refused to allow me access to. For all I know they coached their insurer as to what to say and then hid behind the fact that they won't reveal their claim documentation. Their service department is atrocious and I had to go up 3 levels of supervisors before someone would even speak to me about a simple request of documentation so that I can bring their client to court, all while belittling and demeaning me and trying to just make me go away. I can't imagine what it would be like to have to use this company for my insurance and would highly recommend that you avoid them at all costs. They should be ASHAMED for their lack of customer service.

Don't conduct business with them over the phone, every time you call you get a different agent, and a different answer to the same question. Farmers recently bought out MetLife and are trying to implement these two companies together, at best they themselves are confused with the merger. They don't know who you have insurance with, prices change on quotes things you have been told you were covered on, turns out you're NOT. They do nothing but apologize for inconsistencies during the merger. These issues are not the consumers business however they seem to make them yours. Save time and money, shop around and deal with a local agent and NOT the 800 number.

After having been satisfied, faithful customers of another insurance company for our homeowners and auto policies for over two decades, we received a letter stating that they had been purchased by Farmers Insurance, and that nothing would change regarding our coverage, etc., but it would be handled by Farmers from the specified date, onward. We had heard good things about Farmers and were willing to stay with them, unless we found that there was a good reason to leave.

I had a damage to my wheel and ruptured tire from a big metal object on the highway. I was told by the customer service, it is covered under comprehensive coverage but their adjuster refused to list it as a comprehensive coverage and insisted that it is a collision so I would pay a higher deductible and asked me if I would still like to file the claim or fix it on my own even I already filed a claim and it is already reported as a claim. Even with that, she runs me through circles with appraisals and other obstacles to get my car fixed. 2 weeks later, my car is not fixed or approved to be fixed. Worst claims and payouts. I pay them more than $6000 a year for different cars and I get nothing when I need them.

MetLife recently sold their Auto/home/renters/umbrella business to Farmers Insurance. As with most businesses you get a salesperson immediately, but you will wait for 30+ minutes to get a customer service person and often get hung up on and have to wait another 30 minutes or multiple times. Customer service agents are not empowered to help customers and commonly give excuses and empty promises.

I had Farmers and decided to leave them because the lack of communication from my agent Neyla **. When it was time to renew my policy she would not respond to text, email or phone calls for weeks on end. When she did respond she always had an excuse of a family matter and then never respond after that. Communication is key and she has a terrible way of showing her appreciation or communication with customers. Once she gets you to sign up with Farmers, she no longer has any regard for assisting you further. Shame on her, she is why I will never use Farmers Insurance again.

This company is great! I switched from State Farm. Every 6 months Farmer's calls or emails me to ask questions to see if they can lower my rates, which they have done! I now consolidated and have home insurance as well as car insurance with them. They actually do respond to calls to answer any questions. I would recommend this company.

Farmers has been good when it comes to working with my budget. Horrible when it comes to follow-up though. I updated my policy and asked what my new amount due and due date will be and was told I’d get a call within 24-48 hours from my rep. It’s been almost 4 weeks and I’ve called a handful of times to no avail. One of my reps employees, the one I speak with mainly, texted me asking if I was interested in their life insurance programs. Couldn’t even provide me with info for what I currently have in place and now you want to upsell me? Yeah right.

I was extremely disappointed with my rental car options. I purchased a specific class of vehicle because I require a certain level of comfort and feel the insurance company should consider that when authorizing a rental car during repair downtime! Hopefully this review will encourage not only Farmers but other insurance providers also to better service individuals.