Farmers Auto Insurance Reviews

Farmers' rates are great compared to Geico and progressive. The downside is if you live in NY state and have had an accident your rates will go up sky high. I know this because I recently left Farmers because of this. I’m just being honest. I like farmers. But my rates sky rocketed like I was getting a beating for having an accident. But I’m with Allstate. And to get the best rates I had with farmers I had to give up a lot. So now I have liability.

I was the victim of a wildfire that burned through 3.5 acres, destroyed 15,000 ft of aboveground irrigation, at least 30 trees, as well as some fencing and minor damage to buildings. Many people in the community were affected and claims were abundant, but Farmers had someone on our property to assess the damage within 3 days, and I had a generous check within a week, including for the irrigation which I wasn’t sure they would cover. I am extremely impressed and satisfied with their coverage and customer service.

Wait so over hour to speak to a rep. You can only go through the agent who enrolled you to change your policy , I took 1 and half hour at a dealership to just make a change for a car.. was on hold for 1 hour then another half just to change the car.

Farmers farms out most of their policies. I don't get that great of rates, but other companies will not insure my house because it is in a fire zone. Farmers bundles. A few times I wanted to make a claim, but I was told if I do my rates will go up. That is sicko.

We have been with Farmers with 3 years and have been very happy with the price and service. We had been with State Farm, but they kept raising the price. Other than that, I can call my Farmers rep anytime and she gets back with me immediately. She is always ready to help and assist.

I have been attempting to get a vehicle repaired that was damaged by one of FARMERS INSURANCE's insureds. It has been an unbelievably painful experience. The body shop handling the repairs has never seen such "underhanded, snakey, slimy" handling of a claim by an insurance claims representative. I will NEVER do business with FARMERS.

I have been with Farmers for over 15 years. They have continued to offer great service and discounts. If I have to experience a claim, I don’t have to worry. My agents have been there continually, with great customer service and total coverage. When my son was in an accident, I was crazy worried about him, the car and the other person. Farmers took care of everything. The price may go up a little, and there may be cheaper insurance out there, but Farmers has proven they are worth the price.

Farmers have been very helpful when I needed to make a claim and have been the lowest priced provider that I have bought from. I have tried others and they were initially lower cost but after the first year, always raised their rates.

Expect to pay for claims yourself! I recently backed my girlfriend's car of my garage and ended up messing up the edge of the door. I contacted my insurance agency, Farmers, and they refused to pay the claim because they said her insurance would be primary. I ended up paying the full claim myself. Worst company I have ever dealt with and have since canceled my insurance with them. I will never do business with them ever again!

I recently paid my vehicle off and decided with the Kelly's Blue Book value that it was no longer worth keeping the collision insurance for my vehicle so I called to have that removed. I paid full amount for the month for my insurance to remain in effect until the end of the month and unfortunately 3 weeks later I totaled my car by hitting into a deer and went to file a claim and they told me my comprehensive insurance was removed and that there is nothing they can do. I told them there must be a mistake because I never asked for that to be removed. I only asked for collision to be removed..

After many years with Farmers, they have always raised monthly premiums without telling me, when coronavirus hit, they disconnected their lines, or at least they appeared disconnected to me so I could not get through to cancel my insurance, my agent was closed, I had to call the bank and ask them to block them from getting anything from my checking, then the only way I was able to get through is through live chat and when I cancelled I was told my refund is $3 and change, I must have paid them thousands through the years and never had an accident or claim. My advise is not only about farmers, but all insurance companies are like that, do not stay loyal to them for too long, switch every now and then until you find an honest company (please let me know if you do) and stick with it.

If you have Farmers Insurance you should compare prices. I saved $1400.00 per year on two vehicles and have better coverage. They also did not cancel my policy when requested and cost me another $230.00. DON'T TRUST THEM.

On Dec. 28th 2019 we were at a red light and had been for 7 seconds according to our dashcam video. A Farmer's insured rear-ended us. So ZERO fault to us. From the beginning I said I will not accept aftermarket parts, only OEM. The adjuster, Mike received this in verbal and written communication and never said that would not happen. I take my vehicle to BMW because a lot of the electrical stuff quit working right after the accident and I wanted it repaired correctly, plus I had an extended warranty that I didn't want to risk losing. Farmer's also tried to give us a Ford Fiesta to drive as a rental even though our vehicle is a BMW X5 4wd. We had to fight and fight to get a chinsy Jeep Cherokee 2wd.

I have been in a car accident mid November 2019, it took forever to get someone to inspect the vehicle at the bodyshop when they asked for supplement. After which they said my car was a total loss but it needed only cosmetic repair. First they gave me such a small amount that I couldn't buy anything similar to my car, I hired an independent appraiser and got a bit more out of them few days ago (2 month process).

I got into a wreck almost 5 months ago, my car was completely stopped at a stop sign, I was standing a little further than the indicated white line. Car X was in the right lane with right blinker on indicating the turn I was standing at. Instead of making a right he decided to run right into my car. His insurance (Geico) called and said they wouldn't cover me or the claim within one week. My insurance Farmers just called in 5 months later to tell me it was my fault, and they will cover his claim. Agent told me she asked for body cam footage and they denied it, which I don't think the police officer can deny the footage. All a lie, insurance did not support me or my accident but they took his side and blamed me for standing on the street.

This was my first time using roadside assistance with Farmers. I need a tire change. When I called the representative was quick, informative and polite. The roadside assistance arrived at my vehicle within minutes. They arrived in their personal small size SUV with tools in their hatchback. Soon as they walked up, they just started taking pictures of my lug nuts and VIN number of my vehicle. not a hello or explain what they were doing.

A Farmers Insurance customer drove through the wall of my guest house and ended up in the kitchen. Farmers was quick and sent their appraiser within a few days. The quote from their appraiser was fair and they offered me half what their own appraiser said it would cost. They said they weren't going to upgrade my guest house. I said there is no upgrade, but it needs a new wall. They said, and I quote, "You'll have a new wall, that's an upgrade." What the hell? My insurance company finally had to pay the other half and sue Farmers for the rest, which they then paid. Why couldn't they just do what's right and fix the wall in the first place? I will never use or recommend Farmers Insurance. They're scum.

Auto insurance reported a claim under my information that I didn’t know about. I have never had an accident and never filed a claim. They report to CLUE which is also connected to LexisNexis. They act like a credit reporting for auto and homeowners insurance. Punishing hard working INSURED customers because they are too lazy to make those that are uninsured pay their dues. Take it out of our taxes just like medical insurance so everybody has authority or a “vote” to make the system more fair. It’s very difficult and time consuming to get the information from this LexisNexis. Then you have to separately file a dispute over the phone that you can’t even view. No online process and they try and get your social security number over the phone but you really don’t know who you are talking to. I had never even heard of LexisNexis.

I accidentally locked my keys inside my car at the gas station. I called and asked for a roadside assistance to come unlock my car so gave them my location and I was told that they will be sending someone shortly and the service will be no cost to me, alright cool then. So that first call I made to them was at 12:30pm and by now it was already 1:50pm and no one showed up....I called them and asked if anyone was coming because I have been waiting for an hour now and that I had important ** to do today and the agent kept apologizing about the wait and told me that they were still searching who to send to me -_- ...so I was told that they would send me a text message for any update.

Carrie ** is a trash person. She And her manager Kara are liars stating a witness stated something they didn’t state, don’t show proof of anything they are stating. Don’t give proper amounts and don’t even know how to respect a person. Throughout the process they didn’t communicate with me about the case and then last day they are stating that I have to get a lawyer. They even have proof of medical injury and aren’t giving proper pain and suffering.

Farmers Auto Insurance has been really good so far. They always respond quickly, care about my issues, and work very reliably. Overall I feel very comfortable to have their insurance policy.

I recently was in an accident with a Farmers' client who backed into the SIDE of my car. She admitted 100% Fault to cop, me, witnesses. Farmers insurance is refusing to pay for my damages stating I am at fault b/c I should have SWERVED. This is absolutely ridiculous and wrong in so many ways. I will continue to share my horrible experience with everyone and SHARE SHARE SHARE on social media.

All of our policies (House, 3 cars, liability) are with Farmers. We have had no claims, have excellent credit and have good driver records. We have also been with Farmers for 12+ years. We spend about $4.5k a year for all of our policies. All of a sudden, all of our policies reflect a 30% price increase due to "rating" changes. I will be moving to a different company especially since they are in the bottom 8 of ratings. Really unfortunate, they've lost a customer.

If you total your car with Farmers YOU CANNOT EXPECT BOOK VALUE!!! They look for the same car for sale within a 100-mile radius of your location. In my case, I totaled a 2014 Honda Accord EX-L Hybrid. I had to drive two hours to buy this car originally. If they don't find that car, they just start making stuff up. Adjuster Raymond ** offered my $12,200 for my car - the cost of a 2012 Honda Accord (no hybrid) which was for sale in my area. The Kelley Blue Book value was between 14-17K. I sent him comps for this car with comps all on or around $15K. They refused to acknowledge that I could not buy the same car. If I wanted to, I would have to go further, and they should have looked further for the closest comps.

These people will switch your account to Bristol West by telling you they no longer write insurance in your area. It's a scam, you can't get away from Bristol West without them trying to run your credit, they will keep charging you after they already sent you confirmation that you cancelled. They are shady and the TN Dept of Commerce and I'd had been notified. They should not be able to write insurance in any state.

I believe their rates are higher than they should be. Not just on auto insurance, but homeowner’s also, especially with $1.000 deductible. I’m am ready to switch. Maybe if they didn’t spend so much with their corny commercials, they could lower the premiums.

Been with Farmers for about 20 years. Periodically I check to see if I'm getting the best deal. Have had NO tickets for longer than the 20 years and in a senior a no accident in 20+ years and a disabled veteran.

MOTORCYCLE OWNERS, STAY AWAY FROM THIS COMPANY! I have had insurance with Farmers for my truck and they provide exceptional service so I added on MOTORCYCLE INSURANCE. I have paid my dues for this “Full Coverage Insurance” monthly thinking I have “peace of mind” if I need any type of service they offer. WRONG. SUPER WRONG. DEAD WRONG.

Personal attention from the agent was great at first, but once he had secured our business we haven't heard directly from him. Communication has only been through his assistant. Our rate has continually increased and we are paying more now than we were with our previous insurance company. Not sure it's great value any longer.

I started buying insurance with State Farm in 1965 with my first car. Somewhere in the mid seventies the fit just didn’t seem right; arguing with adjusters that desperately tried to pay a fraction of a legitimate claim with no help from my agent led me to shop around. On the recommendation of several friends I turned to Farmers where I found an agent that seemed to care about what kind of coverage I had and when I eventually did have to make a claim was helpful in guiding me through that process.

They keep raising the rates every renewal period. Unhappy about that, but if we ask, they will run our credit score and then lower the rate back down. Smells like a scam to me, but I think it also depends on the agent since we've had better agents in the past.

They won’t provide motorcycle insurance and we have to use another outsource! What kind of company does this! We have never made a claim and yet our rates are still the same and we’re over 50. No incentive for older drivers.

I have had Farmers for about 6 years now and have honestly shopped around. I was in a small accident and did have a small price increase. However, I have home ins. as well; Great CUSTOMER SERVICE! Always.

Every time I see the Farmer’s commercial, I want to throw my shoe at the screen. They made our life hell after Hurricane Sandy when we had 5 feet of water in our house. Trust me.... They did NOT “COVER IT” without a fight.

A valet backed my car into a wall when parking it in Scottsdale, Arizona. I was not present in the car when it happened. Farmers Insurance refused to recoup the cost of my rental car from the valet company while my car was being repaired.

I submitted two claims for towing. One was paid promptly. The other one I had to get the agent on it. I later submitted a claim for hail damage to my home. Everything was the way it should be. Person who came out was friendly, knowledgeable and didn't make me feel uneasy about my claim.

Apparently having basic math skills is not a requirement when becoming an insurance agent. Mirella ** constantly gave me different prices when it was time for me to pay for my insurance. The price was always changing and when I asked her why the balance was always different she would give me excuses that made no sense. She does not know how to follow basic instructions either. She was emailed to charge a credit card for a remaining balance on my account. The email was very specific, but she took it upon herself to charge the card to another account. This lady does not know what she is doing. Has no math, basic math skills and does not know how to read or follow instructions! Stay away! I had to change insurance companies because this lady is shady.

I have been with Farmers for many years. Cost of insurance keeps going up and to mitigate the increase we have been raising our deductible, declining towing coverage, etc. Just paying more for less with no accidents.

Best insurance company ever, have always taken great care of my family, rates are always low, never any hassles with claims, great coverage for the policy on the house, cars and RV. Can't go wrong with Farmers, been with them for 24 years.

It is generally all about the agent, as they are the one who decides the impression we have for the company and my agent Ashwin ** is amazing at doing it. He makes sure that all options are covered and discussed before either issuing or renewing a policy.

Auto insurance coverage is more than just the price. It is about risk and really being covered at time of loss. This requires advanced thought to how your policy functions. I asked hard questions over the years - agents have been unable to answer often without going to underwriting for advice. I cover risk items that often get overlooked in a typical quote. Farmers has been able to keep up with me and find answers for coverage concerns. Farmers customer service has been great. I have not had a claim yet in 5+ years. I question others about Farmers to get feedback before buying and only heard positive. My price is lower than I have been able to find with the leading companies out there.

I was with Geico for decades! I could never find anyone that compared to them and it was not for lack of trying. Then, a Farmers agent contacted me and lo and behold, offered me a better deal than Geico! I made sure to compare apples to apples and found that Farmers truly has been there and they certainly have done that!

I like Farmers Insurance. We have our house, car and motorcycle insured. But when they bill they usually fall about the same time and it is hard to pay all three of them. I wish they would spread them out and maybe combine the motorcycle and auto together. But other than that I like the service we receive. I would not consider switching unless we could get it cheaper. I looked around and they all are about what we are paying now. So I think we will stay with them for now.

They found me 100% at fault for a rear end collision.. I am the one that was hit. How in the world am I 100% at fault? Even if a car cuts in front and slams on the brakes a collision should be avoided. As the car is cutting in the rear car should be hitting the brakes to avoid the collision. They say I am at fault because the driver that hit me didn't know what I was doing as I was cutting in so I guess it makes it legal for him to hit me, he doesn't have to use his brakes, he can use my bumper instead.

Bumper fell off my car. No apparent damage prior nor was it held on with tape or bungee cord or anything strange. File my claim, choose my auto body shop and they write claim for the cheapest aftermarket parts. Auto body shop wants to fix car properly using Toyota OEM bumper. The price difference was 224 dollars. I contacted claims rep and was told that whatever the auto body shop deemed necessary for the repairs above the minimal claim would be taken care of with no problems. The auto body shop purchased the OEM bumper and did all the work to fix my car. Farmer's is now refusing to pay the additional 224 for the Toyota OEM bumper. So I am now not only out my 500 dollar deductible but I had to pay for the proper bumper to be put back on my car. On top of all of this I am being charged with a collision despite not hitting anyone (my bumper did hit someone behind me on the highway).

TL; DR: CHEAP, SHADY, LAZY and IRRESPONSIBLE. STAY AWAY FROM THEM IF YOU DON'T WANT AFTERMARKET PARTS AND ZERO EMPATHY. I got rear-ended by a Farmers insurer. It took them a whole week to give me an estimation, while I was being responsive and fast, the estimation only has one item: take off my rear bumper - If you are gonna spend five days on an estimate, you better do your damn job. Don't BS me about you having other claims, if you gonna spend 5 days, you better show your work. LAZY and RUDE, is what I got from the adjusters at the office. They are out of state, irresponsible, not responding and lazy.

$895/mo for two drivers and a 2012 Honda Civic. I've also never had an insurance company ask me what my job is, and what my social security number is, before asking me to spend damn near $1K/mo on car insurance for two drivers. When I added medical coverage too, it skyrocketed up to $895/mo. You've got to be kidding me.

I am told that my claim will not be honored because the young lady who rear ended me is not on the policy of the person who has insured the car. The police report clearly states that the young lady driving the car was at fault and NOT me. I have submitted the police report to Farmers Insurance Group along with a picture of the car. But, because the party at fault will not return calls from Farmers Insurance that the claim will be denied. So I really don’t know how hard Farmers tried to reach the party, however the policy on the car is valid yet Farmers wants to walk away without payment on the accident. All I am asking is to have my car repaired and while I am waiting for the service to be done I should be supplied a rental car. Horrible business practice. STAY AWAY FROM FARMERS INSURANCE!

Farmers was outstanding on a hail damage claim on our house and auto earlier this year. They worked extremely quickly and efficiently. Their adjusters on-ground and claims specialists over the phone were courteous, patient in explaining issues and making the whole experience as painless as possible during normally stressful times. Their auto adjuster Brad visited our house at 7.45 am to accommodate my 9.00 am office meeting! We are very grateful for it and continue to be happily with Farmers. Maybe other peoples' experiences are different in other states, but we have absolutely no hesitation in recommending Farmers to our friends and family.

What kind of company hires scumbags like this?? PSA: do not trust Farmers Insurance. Their agent, James ** told us he needed to come and assess the rate for our insurance at the studio, and brought his Pitbull mix to our first business meeting, but assured us the dog was “14 years old and completely harmless around other animals”. Then his dog chased our tiny pig (no intervention from James) and then his unsupervised dog ATTACKED AND KILLED our studio cat, Maggert. I don’t think risk assessment is in this man’s skill set and I’m warning others. Do not UTILIZE Farmers Insurance.

Just called 877.327.6392, 6/6/19 @ 1:10MST. Spoke to Anthony after requesting my call be transferred to the USA, as my call was originally routed to a call center in the Caribbean. Anthony, was unprofessional, unhelpful, and gave the feeling he can't be bothered, no integrity in his job. It's disheartening for a company such as Farmers not to care about its customers, and it certainly shows by the people they hire.

Agent lies about policy. It starts with agent to give quote like I already have with State Farm. Fast talker. 1 insures cars 12 year old and 1 year old the same (never telling me that's policy until much later). Later found out no glass coverage. It's a add on. Then call because mice ate wires. I need a tow truck. He say only in an accident..?? (Not true.) Then he tells me later he was only talking about a rental. Never asked him that. Didn't need one. Remember insured 2 vehicles. Then 1 year later Hubby backed into son's small tree on private property and dented rear bumper.

My wife and I have been with Farmers for 45 years and to be honest we haven't had that much to complain about. We were assigned a new agent and set up an appointment to meet him. It was obvious he hadn't reviewed our file and after a few minutes it became clear why he hadn't. When we sat down he said "So you've probably been with Farmers maybe 4 or 5 years"? When I told him 45 years he didn't say, "Thank you for your loyalty," or "We appreciate your business." Instead he launched into a spiel which included "I own this business and I have to be careful who my clients are." Again, did I mention I've been with them for 45 years and he needs to be careful who his clients are? He then made it clear he didn't care if we stayed with Farmers or not. So I'm now with USAA and they treat me with respect and thanked me for my 26 years in the military.

Here is my story: 1. I was rear-ended on rush traffic hour when traffic was moving around 20 MPH on a 880NB freeway. 2. The person who rear-ended me, confess him falling a sleep caused an accident. He gave same statement to Police who reported the incident. 3. I had made a live recording of the scene after the accident hit.

So far my experience with Farmers has been good. The customer service is great but one thing I dislike from my auto insurance is the premium. Every renewal the premium keeps going up. I've asked Farmers is there anything they can do to bring my premium down. And I always get the same answer... they had revised rates.

I have been with Farmers for 19 years. 2 accidents and my insurance just keeps going up without saying anything. We had a claim a while back. Situation it was snowing really bad and we got hit by another car and then t boned by another car and her insurance said she wasn't at fault because their client said she wasn't. So we ended up having to argue with our own insurance (Farmers) which did not want to give us money for our damages. They ended up paying out but it was a pain to get them to.

I was rear ended on 2-21-19 by another vehicle insurance with Farmers. After accepting the liability, Farmers sent an adjuster out to my home. The adjuster totaled my car and gave me a claim number. I completed all the necessary paperwork Farmers provided online. It is now April 2nd and still no payment. My attorney contacted the adjuster who informed my attorney that payment will be sent. That was over a week ago. In the meantime I needed to reach in my pocket to purchase another vehicle costing me money. They are not what they advertise on TV. My next step is contacting the insurance commission to file a complaint and possibly sue their insured for damages.

My name is Mohamed **. My car got into accident of one of Farmers cars and they still holding my claim till now, every time I talk to them you gotta wait. Mathio and Mike that’s the two people I be talking to. They be getting me into stuff. Every time they give me another time and another time. This company doesn’t deserve even a star because you guys are really bad to give people their money back and too good to take money from people. I would look forward to talk to a biggest head in this company, like someone would do something. I’m 21 years old. I got no car right now, and my school is a hour away from me. I don’t work because I’m studying, and Farmers taken made long to give me my money back, again this company shouldn’t be open. You guys are not good and if I thought about changing my insurance I definitely not coming to you guys because you are the ** company.

Was with another company and the cost of my insurance was going to skyrocket from less than $200.00 to over $320. for three months. I spoke to an agent at Farmers and am receiving the exact same coverage as the other company for less than $150.00 a month. Very happy I switched. My rate has remained the same since I switched to Farmers.

I'm a woman, and I was by myself, stuck on the shoulder of the freeway for over 4 hours last night (5:30-10:00). I could have gotten a ride home and left my car, but was Farmers going to be responsible for my car, if I left it? I strongly doubt it, based upon what I went through. The original Farmers dispatcher put a weird street address in the system, rather than my location on the freeway. I continued to call back, and tell the dispatcher (a new dispatcher each time) that they had given the driver a wrong address. How hard is it to tell the driver "The customer is on the freeway???" However, each dispatcher continued to give each different tow truck driver that weird street address - over the course of 4+ hours they dispatched 3 tow companies.

My parents had Farmers for a long time, and when I bought first home, I went with them as well. 15 years later, 2 cars, 3 homes insured through them. Then I got online one day for the first time in ages and noticed that I'd been paying $1990 every 6 months for our auto policy (2 cars, nothing special). Wife hasn't had any accidents or tickets, ever. I got a speeding ticket about 4 years ago. This is what happens when you trust a company and don't periodically check your auto-payments. My fault for not finding it sooner. Their fault for being an awful, deceitful company. Ditching them for Mutual Liberty... $56/mo for the same 2 cars, vs the $330/mo Farmers has been scamming me out of for whatever number of years.

Was hit while I was parked, I say again while I was parked and Farmers will not cover damages. Never moved, customer backed into Me and claims wasn’t his fault. If you're dealing with Anita ** trust me she’s rude, doesn’t care, won’t return phone call, treat people horribly much less a veteran.

This is a Review Of Farmers Insurance & Recent Currently Ongoing 2/22/19 where I was hit from behind Rear End On Highway. 100% Not My Fault. Lady has Farmers, says "don't worry Farmers will take care of everything and make it look new again". ope/did not happen. Adjuster came out 5 min in the rain, did some voodoo on laptop to tell me my Beautiful C320 Sports Mercedes In Mint Conditions is Junk. Not worth fixing. Somehow the adjuster becomes the new owner, sells it back to me wrecked, now my problem with a Salvage Title KBB $ the repair is sky high for a trunk paint job at $7500. The adjuster Laurence has this as fair and reasonable to repair the damage yet values the entire car at $3965 is what I got. This is after I paid $650 buy it back. He said sales tax to California was paid to help me out.

I have been with Farmers for several years now as well. I recently hit a deer which is a comprehensive claim in PA. After a couple of investigations by their adjuster they determined it was a total loss. Here is where the true frustration begins. They use this company called CCC One to perform their valuations. They are completely incompetent at best. Their valuation process uses “comparable vehicles” with adjustments for options (industry accepted methodology when done correctly).

I would never recommend Farmers Insurance to anyone under any condition. I was hit on the interstate by a driver after a driver lost control of her vehicle after hitting an object in the roadway. Her vehicle spun around, hit the median cable then came back on the interstate hitting me in the left front tire hard forcing me off the side of roadway hitting trees before coming to a stop and totaling the truck I was driving and another car while out of control at 75 mph. I was hurt, could not work - had chiropractor bills, ambulance, $20K hospital bills and still ankle problems 7 months post this accident.

I’ve been with Farmers for a year. The policy keeps going up so I canceled and went to a better company and they stole half of my monthly payment. I only used 4 days of it. They have hidden fees. They say that you a month behind instead of ahead. They are thieves. Don’t use them.

Had Farmers for years with no incidents, so I didn't know much about their actual coverage. Moved to a new house and within the first week had flood damage and a fence that came down during a storm. I then learned how my brand new insurance actually had a bunch of loopholes where water damage is never covered, and then the estimate for the new fence was $280, so they said it was below my deductible! I don't care how friendly the people were working with me - happily telling me that you have a terrible product that won't actually pay out is still a 1-star rating.

Had a residential burglary and Farmers first refused to pay. The first agent dropped the call after 20 minutes and never called back. The second agent transferred to another agent. The third transferred back to the second and the second has yet to call. It's been a month so far.

I was with Farmers for 25 years and generally had a good experience with a good agent. I filed 2-3 minor auto claims and one large house claim. They handled these to my satisfaction. However, when my agent retired, I discovered they automatically assigned me to a new agent, who I did not prefer. After 4 months and several requests, they did not communicate with me nor would let me pick my own agent, closer to my home. Shouldn't a paying customer be able to pick their OWN AGENT? So, I terminated my contracts and moved to a new company. I just don't get why I can't choose my own dang agent!

On a Sunday, I rear ended in my 2011 Lincoln MKX while at a stop light. The other driver was in insured and did not have a license. We were forced to have our Lincoln towed to a Salvage yard, since roof line was buckled and everything was pushed up under the rear tires. Farmers insisted to have this vehicle towed to a body shop so they could put it on a lift and inspect for all damage. I work out of state so this all had to be arranged. Subsequently the vehicle was not ever placed on the lift and between Farmers and the body shop they estimated 13k.

Had them for 4 years... never once spoke with my agent until the end. I recently got a new car, and my rates skyrocketed, though I have all the points covered that they rate you on... good credit, homeowner, no claims, nonsmoker, very safe driver. The website wrecked my computer so I had to do snail mail and phone calls. I tried to reason with them about my rates as I am retired. Get this, they signed me up for the lowest deductible WITHOUT EVEN ASKING ME BECAUSE IT WAS MORE MONEY IN THEIR POCKETS, nor did the agent even bother to inform me of the new rates.

I recently purchased an auto policy for just under $700 which is high but the Atlanta market sucks like that. I signed all the documents and everything went fine until the next month when I was charged another $350. I went back to look at the documents I signed and I was shocked to find that all the numbers had changed. I called and they of course said there was nothing they could do cause I electronically signed the documents. I believe that they somehow changed them and took my signature from the ones I really signed. I asked them to pull the recordings from the original conversation and it took them 15 days to come back and say that they could not find the recording. I find this very convenient for them. I suspect that the agent deleted the recording or the company deleted it after I continuously complained.

Just to read the complaints of your own clients I understand now how this adjuster Kelleigh ** is giving her response that is a 50/50; is a nightmare since I have to help to do her job provided pictures how her negligent client hit my car. She is on Oklahoma. I'm in Missouri. How she can give that fraud result, if I take to the police or anyone can see was not my fault. The old men did reverse with his old truck that use for business for being on a hurry without notice we did reverse first. When he was not moving or use the hazard lights as we did. Or used the horn when he hit the side on my car for don't put attention to any of the advice I use before when he hit with his bumper and because his friend or client told her a lie that we hit each other on the sides.

Shame on you Farmers Auto Insurance. Your client hit and totaled my car that was parked outside my apartment on August 9th, 2018 in Van Nuys California and I have yet to have an adjuster come out to evaluate the car. How dare you and how am I supposed to make a living without my car. My car is only source of income and it's been 5 months I haven't worked and suffers from anxiety over the whole ordeal. Why should I have to wait so long without a compensation because the other parties are disputing who is at fault?! The person that ran underneath my car which is your client who drives the champagne Mercedes is responsible. How much more longer do I have to wait to get back to making a living? This is very frustrating and super ridiculous. You guys need to do something as I am tired of waiting and getting tickets on the badly damaged car outside because of safety violation per the City of Van Nuys.

This company seems to fail at every turn. I was involved in an accident, they automatically assume it was my fault even though the physical evidence clearly showed that I was cut off. Rear right side passenger bumper of other car took impacted my driver side head light. The company totaled my car but tried to shortchange me $1500 valuation.

They were charging me for someone else living in the house, making me pay for their car insurance & I refused to and they sent me to collections, so I went to another auto insurance company. I had been with them for years.

I have 3 policies with Farmers. This week, my auto insurance was randomly canceled without notification. My agent conveniently does not work on the weekend. So I called the customer service line. They informed me that their system is down and they cannot process a payment. Told me to call back later in the day. Been about 8 hours, now they say to call back tomorrow. Now I'm unable to drive over the weekend meaning I will miss several appointments. So to sum it up: - Canceled my insurance even though I never missed a payment. - Did not notify me that I did not have insurance. - Agent did not respond over the weekend. - Customer service could not help. - System was down over the weekend. - Could not reinstate insurance even though I needed insurance.

Please do not get this company. I was involved in an accident where the other driver was in an illegal lane position and hit me head on and Farmers is making me take 50% fault. The adjuster lied to me multiple times and even said that it's my fault because I should have been looking more carefully. I had multiple police officers say that the accident was not my fault and that my insurance was ripping me off. Please do not get Farmers. They DO NOT have your best interests in mind.

A self absorbed company with a multi million dollar ad campaign giving the customer a false sense of security while all the time steering their customers to inadequate coverage so you're left holding the bag! Do not believe their slick ads. Yes they cover it BUT NOT MUCH. Arrogant claims suspicious talking medical adjusters. Held 7 policies with them and "Oops you're not covered for that." They do not explain their policies until oops until after the accident then they're happy to tell you how little your coverage is. WARNING USE YOUR OWN DUE diligence to assure you are covered!!!

So after 20 yrs I'm without an agent because my agent no longer works for Farmers. I was in need of paying my bill and in Abilene Kansas. I went to the Farmers' office around closing time. The agent Thomas ** unlocked the door and assisted me. That was above and beyond for me. Ma I my because it wasn't a simple process. I now have a new agent. Thomas ** he was patient and professional. Thank you Thomas and thank you Farmers.

Been with Farmers for years. Was rear ended in my 2017 Honda Pilot while sitting in traffic and after the other party's insurance company denied fault so I called Farmers. My claims adjuster Garrett ** handled my claim and assured me they'd deal with them on my behalf. I tried to keep in contact but would never get a return call. 6 months later I finally get a hold of someone who could help. It turned out Garrett had left the company and no one was there to pick up my case. Craig ** (**) took over my claim and informed me that the other company was going to take care of the damages. Relieved I got into contact with the at fault's party only to find out that they were still denying my claim. Called back Craig only for him to rudely tell me there was nothing he could do and to just pay my deductible of 1000$.

Farmers insurance is a complete joke! A Farmers insured driver was texting on the phone and ran directly into the rear of my fiances brand new Nissan Rogue. They took responsibility then decided that they were going to handle the claim in a half-** way. The first problem was they wanted to do an estimate over pictures rather than have the body shop inspect the car. While hesitant I said, "Do it." They sent a price quote to my body shop of $800.00 by cutting the labor rates in half and quoting all aftermarket parts.

Farmers is a great insurance company. I was welcomed with excellent customer service as well as a fast and affordable quote which helped me make the decision to switch. I saved 100 dollars by switching companies and that extra money will help me with other expenses. Farmers Insurance is great!

We recently made the switch to Farmers Auto Insurance from another company that we had been with for many, many years. Farmers was so helpful in detailing where we could save money, what we were lacking with our old company and how the transfer process could be done more smoothly. They were very professional throughout and we look forward to many years of coverage with them ahead.

I think Farmers is a good company and it is easy to have an insurance policy with this company. They offer competitive rates and are available to meet most of your auto insurance needs. You should look this company up when you need insurance.

I want to complain about so-called 'certified body shops'. I used one after accident and experience is catastrophic. I still think they owe me money for that battery I had to replace myself. I had car accident. Day before that I had car serviced and car service papers did not show any signs of bad batteries. After crash, car did not start. I brought car to 'certified body show' which was "Mikes Autobody", Walnut Creek, Ca, North Broadway. I asked multiple times if they could check electric before fixing car. I they would be unsure about repair results, I wanted to take money and bring to another body shop.

Farmers Auto Insurance has been good for me overall. It is a good value for the price, and it provides various types of coverage to fit my needs. I've tried a few other insurance companies, and Farmers has been the best of those that I've tried. But, the claims processing was a little stressful and could have been simpler and less stressful, albeit this could have been just the result of a stressful accident situation. Whenever I have needed to talk to them to change coverage or whenever I had a question, the customer service representative were always very friendly and very helpful. They were professional and courteous.

Farmers Auto Insurance is a very good auto insurance company. I have been very satisfied with their service and coverage options. I have thankfully only had to file a claim once, but found the experience to be quick and precise and quite positive. I would not hesitate to recommend them although they are generally pricier than other insurance companies.

Overall I have had some good experiences with Farmers insurance. The person I deal with most of the time is really nice and takes my questions and concerns seriously. Their insurance is decently priced for the coverage I am getting. Plus I get a few free tows, free door unlocks, and other perks which are also very nice and come in handy. I am getting my money's worth which doesn't always happen with car insurance.

The best thing about the insurance is probably their customer service in my opinion. Every time I've needed help and have called they are always very helpful and polite and I don't want to say would bend over backwards, but just about so. They explain everything in an easy to understand way and get me my answers and needs met pretty quick.

I think that Farmers has done a fine job in helping me get the coverage that I need, or at least the coverage that I desire. The only issue that I have is the price. I currently pay $300 for insurance on one vehicle, a vehicle that isn't known for carrying high insurance rates. It's a shame, but I think that might be the dealbreaker for me.

The Farmers Auto Insurance overall was a okay experience. While the staff and coverage were adequate, I felt that the company itself tended to overcharge on their services. In addition, the company also was quick to raise rates on issues.

Farmers has always been extremely helpful with our auto insurance. We have not had issues with adding classic cars or claims. They work with us to satisfy our needs and do what needs to be done to get us where we need to be.

I've had this insurance ever since I got my driver's license. The company has always been good to me. It has given me discounts and helped me through accidents. The staff that work there have always been very friendly to me. Everyone in my family has insurance from here. If I have kids, I would definitely have them go through this insurance as well. A lot of people in my area trust Farmers Auto Insurance for their car insurance needs. If you are looking for insurance, I would first try them over some of the bigger companies.

Farmers-insured backs into my car, apologizes and give us his Farmers Ins. info. Farmers is now trying their best to DENY/Circumvent, or pass the blame on their own insured/client, accusing him driving for Lyft/Uber at the time of accident. There was "NO" display of either on his car which is required while working. Farmers-insured had a friend in the car at the time and was visiting an adjacent building near my residence. This claim was filed 4 weeks ago. Glad I document and record everything. Sent pictures and estimate for $1765.00 of damage 2 weeks ago, still have not resolved claim. I've contacted them 7 times trying to resolve this and it’s the same sorry excuse to prolong claim, "We are investigating"! Farmers client stated to me and Farmers, he was not doing Lyft or Uber at the time of incident 4 weeks ago! My Claim was 9-24-2018, still waiting! LAWYER TIME! Small Claims.

I really like my insurance company. Farmers Auto Insurance has never done anything wrong anytime I have ever called them for anything. There have been times when I needed to call and get a statement sent again or any time I have a question for them and the clerks have always been really nice and helpful over the phone. They have been prompt with dealing with my issues and been great with explaining things to me about my account. They are also very very considerate with anything that I need. Even the one time that my payment was a month late and they told me "No issues!" on the payment being late and marked it as paid and just told me to pay the next month. I love them!

I hate insurance. I pay so much and get back so little. It is more expensive now. I have not made many claims other than broken glass and it was handled well but what a price to pay for small thing like that.

The company in Oklahoma is awful. They employ the trashiest claims adjusters. They literally find the slimiest most morally bankrupt people they can. I can't even believe these people are employed ANYWHERE. My family was hit by one of their drivers head on. The ridiculous tactics they have used to delay paying the claim would be laughable if we hadn't almost died. I have heard horrible things about this company but would have never imagined they would be this disgusting. Children were injured and instead of honestly helping, their adjusters are manipulating the situation and trying to create more stress to avoid paying a single dime.

Well, I have been told how terrible this Insurance company is, my recent experience is a proof. I am so speechless to hear from a Farmers agent that my claim will not be covered by them going by their review after their client damaged my vehicle. Prior to my experience, my colleague had told us how Farmers told him he was drunk during an accident where their client accepted fault. My colleague was returning from work at 3:30 PM. Only a court case proved them wrong and my coworker was finally paid for his vehicle damage. Well, in my case, I still will not say much even after they had refused to review the video from the surveillance camera right at the place of incident. We are going to court too. Seems like Farmers insurance will hurt their own clients and also non-clients. The only way to get them to cover what they are paid for is legal case.

I signed on with Farmers in 2015 with auto and renters insurance. I could never get online due to my agent incorrectly entering my email. In 2016, I tried to call my agent for 2 weeks, leaving messages. No return call. I even received a postcard in the mail from him, looking for additional business. Finally I called again, phone has been disconnected. He went out of business, and no one bothered to contact me. My account was transferred to another local agent. Received a postcard in the mail from him with his phone number last week. Called this week to cancel my policy, as I am now on my new husband's insurance. Phone was disconnected! So once again, my agent went out of business, and I was not informed. What kind of customer service is this? When I called Farmers corporate, the CSR still had him listed as my agent!

Farmers Insurance offers discounts for "Group - Accountants". After you are signed up to the policy they ask for proof that you are a CPA. People may not be aware but there are many accountants that are not CPA. I am one of them. I pushed back saying that their advertisements are misleading and I even filed a complaint with the California Department of Insurance. After a few weeks, I get a letter from Farmers ignoring my complaint about their misleading advertising and notifying me that I owe them $460.90 for not being a CPA. I find out from the California Department of Insurance that they have no power to regulate or affect discounts. I will be switching insurance carriers and will never again consider Farmers Insurance for any of my insurance business.

It started with the agent filling in my email address improperly, so I couldn't access my account for anything for over 3 weeks. All I received were apologies--no one could figure out the problem. Told me I should change my carrier. Finally solved. Now--I paid for a homeowners policy that began 3/6. I expected to pay my second payment for the annual contract 9/6. BUT, instead they sent an electronic bill to me for payment due on 7/6 which went into SPAM MAIL. So, now I've received a Cancellation notice with a new due date of payment required by 8/6--5 months after my original 6 month payment.

I am a 64-year-old disabled woman on a fixed income and Farmers is the first insurance company where I can afford FULL coverage on my vehicle. I usually could afford only Liability coverage on my vehicle. Farmers does NOT jack up the cost of my auto insurance when I renew every six months, and I really appreciate that. And they have lots of discounts I can apply to my auto insurance. Everyone at Farmer's is very helpful. If one person doesn't have the answer to my question, they tell me who DOES have the answer.

Personalized service outstanding! Always available for face-to-face meetings. Office personnel helpful, explain all details and answer all questions clearly. Enjoyable experience dealing with Farmers. Thankfully no claims. I have auto and home insurance with Farmers now.

Simply great service from my agent and staff! We purchased a new vehicle and required quite the maneuvering of policy and limits. Bethany really went above and beyond to assist us. I checked with several insurance companies and not only was Farmers the best rate but I cannot say enough about the exceptional service. They have safety and confidence.

I called Farmers to switch from my current company. They came out, I filled out forms, they gathered information and all was good; so I thought. They told me to cancel my current insurance company (Erie Ins) by the 25th of the month; which I did. When I noticed no premiums being drafted from my checking account, I called my new agent at Farmers. I got the shocking news that they never picked me up as a policyholder and I did not have any insurance on my home the last several weeks!

The person we deal with, JR at Farmers is great, however, not happy with them raising the rates so much. Every 6 months they raise my policy. We don't drink, don't smoke and over 65 with zero tickets, zero wrecks. I cannot believe this. I am fed up with that portion of this company.

Submitted a claim for a violent accident caused by reckless driving and running of the red light by a Farmer's insured. Police report cites their insured for running a red light. She drove her car literally into the driver's side window, her grill and front end coming through the window at my head and shoulders. Farmers has treated me like I was at fault, a nuisance, not deserving of compensation and told me the accident "wasn't that bad". They employ predatory practices, such as encouraging the victims to "come in and negotiate in person". They take advantage of the victim's losses and use that to deny the victims a reasonable reimbursement. It is a dirty company, and probably a dirty industry.

Friendly people and always return calls asap. They supplied me with the most reasonable prices for car and home. Came out to view the property while other companies did not.

When we tried to make a claim because our roof was damaged they refused. Our roof is old, our house is old and it was old when we bought it. Because of that...they refuse to help. This insurance company stinks and if you buy an older house because it's charming and sweet, DON'T use this insurance, they don't help at all!!!

Awesome rates and I could not find another auto insurance provider that could beat their rates. My dad totaled his car and they were very quick to respond and get him his check. However, some of their agents could use a class or two in customer service.

They stopped my accident free discount for 3 years following incident. I was with this company for 45 years! No need for loyalty when I overpay them $1200 a year compared to other Auto Insurers. Discovered half day later my was vandalized/side swiped in Walmart parking lot. And Farmers made me pay the deductible portion. Eventually was paid and Farmers negotiated the price with repair shop. But do your shopping, due diligence.

My son was in an accident with a very nice gentleman who is insured by Farmers. The State Patrol report showed the man at fault and he was cited for failure to yield. I'm not saying he was doing anything bad, he just had a driveway at the top of a hill and was pulling out and blocking the whole road with his truck and trailer when my son topped the hill. The report showed my son had zero contributing factors. It was raining, he was not speeding and had less than 100 feet to stop from the top of the hill to where the man was blocking the road.

Awesome experience, my boyfriend picked them and has had Farmers for years. We haven't really had any accidents. But my boyfriend was able to use his included towing when his alternator went out! I like that the provide a hotel if we break down far away and that they include towing! Farmers has been a great company for us! The only thing they could maybe improve a little on is their prices.

When backing out of my garage, I bumped into my son's parked car. Both of us have Farmers Insurance. Farmers charged us both a deductible under their policy while other insurance carriers waive one of the deductibles in similar fact situations. Online customer help at first said it was illegal to do so in Washington State, then said she wasn't an expert on policy language, then said she didn't sell policies, then she offered to connect me with my agent, but at no time did she point me to a specific policy provision to assist me. Now my son will sue me for the deductible he was charged to fix his parked car as he wasn't at fault. Farmers really sucks if this is the best they can do.

Farmers is Awesome! Purchasing our policy was a breeze, we have an incredible agent who's truly on our side and does whatever he can to assure that things go smoothly for his customers from the initial quote to the final piece of information needed from an accident. Also, customer service is key and Farmers has amazing customer service. I don't care what any insurance company has to offer or what their rates are like, no feature compares to the quality of one's customer service. Like their accident forgiveness too. Luckily, I've never had to use it but in the event I'm in an accident, I like the idea that my rates will not be affected.

I have coverage from the Farmer's insurance. It's the only insurance I had since I started driving at 16. I switched from parents to my own, and it was an easy process. Some cars were then added/switched to policies over the phone and then paid for by mail. Most affordable, includes auto, home and life insurance. Friendly staff, you can walk into the office anytime at your convenience if you have any questions or would like to make any changes to your policy, or you can call and they will answer and make any changes that you ask them to make. Also, they mail a new calendar every year, which is nice and a birthday card every year too.

Farmers Insurance has been our insurance carrier for more than 20 years. It is well and good. We like having a local agent. In addition, his assistant is also very knowledgeable and friendly. But I dislike the rates that go up and up every year. We just don't have the budget for it any longer. I will be evaluating current quotes before renewing next time. I am also currently getting quotes from other agencies.

Filing a claim at Farmers Auto Insurance was very streamlined. Our agent handled everything. They are very personable and dependable. My son's truck was hit, and the person that hit him was very intoxicated. My son had just bought his truck. The other insurance company tried to settle for less than 10% of the damage. Farmers paid the claim and went after the other company and won.

I have a personalized local agent and access to a 24/7 network online. Quotes for home and auto competitive and I feel I get value for my dollar. Someone stole the rims and tires from my new Denali truck. Filed a claim and had immediate response. Claim was virtually closed as it was opened.

I had roadside assistance with my claim, had a flat tire, there were severe limitations with calling and getting help. It took over 1.5 hours to completion, and you could tell the 800 number was outsourced. The person I spoke with on the phone didn't know my city, I told her an intersection, which is an extremely well known... like. I didn't think I would have to have an exact address. She couldn't navigate her computer system to plug in 120th street & Dodge so I had to physically get out of the car in the street, in flats, in winter, walk at 5:30 am in the morning, to get to an address for her to plug in. Not the biggest deal, but it kinda sucked, it was dark, snowing, and frankly was a bit ridiculous to have to do with the technology we have… she was at a computer.

We have been with Farmers in Polson, MT since 2005. We deal with our Local Office here in Polson, MT. All we have to do is give a call to the office and explain what type of policy we need. We have twins that needed car insurance and most recently rental insurance. All we had to do was call our local agent Tracy **. We also have a home in LaPine, OR. It is the same situation. Call the office and explain insurance needed. We have been dealing with Karen ** of the LaPine Office since 2015 for home insurance, vehicle insurance, renters insurance and vehicle insurance for our 19 year old daughter. We have had three vehicle claims which were taken care of quickly without issues. My vehicle totaled and filing claim was as easy as a call to claims. Then it was settled quickly without issues.

At the beginning they offer tow with the plan. I have what is required by law but for some reason they changed and drop the towing part. The towing part was not very good. I use it once and it was some young person with his girlfriend and he did not know what he was doing. I end up getting AAA towing more experience people. And my insurance went up about 10$. There is nothing great about the policy.

The premiums rise significantly with every renewal. The agent is basically invisible, non-existent, never reaches out to his clients and just rakes in his commission with zero effort. Not accustomed to this, having had a far better experience with another agent and insurance company before moving here.

Have never had to file a claim but when I do call they are always there to help me and give me what I like. Always there to provide answers.

I was hit by a customer of Farmers Insurance. My van was considered totaled in a matter of days. The accident was so bad. The insurance company told us they were taking total responsibility for it. They did not. I had a three-month-old child in the car with me. The accident was bad enough that the door on the side of the van where the child was would not close. The police officer, fire marshal, and the child's doctor all said that the car seat and base have to be replaced after an impact that hard. She also would not stop crying so the officer told us it would be better to have her checked out just to be safe. We submitted the price of the car seat and the doctor's visit to the insurance company. We were told that they do not cover replacement of the car seat, that was an expense we would have to cover and being as she was found to be okay at the doctor's visit, they did not cover that either, we had to. This company is not family friendly.

A person insured by Farmers lost control of his car and ran into my home and car. Farmers has repeatedly suggested I file a claim through my homeowners insurance! Even though the adjustor has not come out yet they are already talking about not paying the full amount for the damage. Their behavior up to this point is looking very suspicious. Why would I file a claim through MY homeowners insurance when their guy is clearly liable? Why are they already trying to downgrade their responsibility? I have a feeling they are going to try to rip me off. I might have to get a lawyer.

If you want to have an insurance that has your back and your best interest, provides quality of service and resolves issues in the fastest way possible, choose Farmers. I had other insurances throughout my driving life such as Allstate, Liberty Mutual Progressive, etc. Once you are with Farmers, you cannot choose any other. They have the most amazing ability to spot and handle opportunists and frauds.

At 2 o'clock in the morning my house was on fire because the neighbors' house was in full blaze. I barely got my children out safely. Farmers canceled my policy that same day and refused to pay for anything. We are now living in a hotel. Never use Farmers. They are horrible. I am now suing them and will win. Just go with someone better. Trust me.

I have been with Farmers for several years now. They have taken it upon themselves to add a nonlicensed person to my policy without my consent. I have called twice to have him removed, he's still on there. I called a third time just today and was informed that I have to have a copy of his ID and have to sign an exclusion of coverage form just to have him removed... Remember, he is NOT a licensed driver and does not live in my household or have access to my vehicle. So now I have to go out of my way to find a copier and waste a stamp just to have a person removed that never should have been there to begin with. Of course, before this I've been dealing with significant increases in my rates even with no claims at my own fault and only one claim at a truck driver's fault. Definitely looking for new insurance as of now.

As my car had been damaged significantly, and adjuster came to my home, rushing to estimate my car from damages sustained and was not my fault. He entered my car to see all damages as a door needed to be opened to look at all damages. To me, that's illegal to come w/ of notice, and prepare an estimate which was said to be way less than the amount really needed to do repairs correctly, according to a body and Fender shop that's one of their preferred shops. The shop's foreman shook his head saying, "Farmers are like that, always taking the cheapest solution."

They are the highest priced insurance you can ever purchase. If you are rich and like to crap your money away this is your place but it is not mine. My bill was $220.00 per month and the $22 was for renters insurance.

They have been helpful, responsive & handled claims well. Always answer questions when asked. They have always responded very easily & quickly when a claim was filed. They paid claims easily & the rates remain pretty much the same.

I had an accident with one of Farmers' impaired clients and instead of apologising for my inconvenience and just taking care of the damages caused by their impaired client, Farmers elected to insult me by devaluing my vehicle and attempted to force me to sell them my vehicle at a ridiculously low price to absolve them of their responsibility to take care of the damages caused by their impaired client. They set the market value of my vehicle (which by the way is not on the market) and an absolute conflict of interest and used the value that they set to justify trying to force me to sell them my vehicle. The Texas statute states that the repair to actual cash value ratio must be 100% of the vehicle's ACV. THEY ARE NOT EVEN CLOSE TO THIS RATIO and the vehicle is 100% repairable and 100% paid for.

I have insurance with the same company of the person that hit me in the back. They were at fault and the insurance company has dropped the ball on me and let the other driver get away with ruining my life. I have all the bills to pay in the process. The other driver was cited being at fault. He was driving a relative’s car which was insured by the same company that I am insured by and they done nothing to help me and done nothing to the other party for being in the wrong. It’s been 2 years and nothing. They keep stalling after sending me to doctors and racked up 35,000.00 in debt. Been with them for 25 years and when you need them they are not there for you.

I just purchased my car 2 months ago and had to get insurance before leaving the lot with my car and was put on the phone with Farmers Auto Insurance. I didn't like being rushed but the agent answered all my questions and got me low rates, left happy. Two months later and I got a statement in the mail saying I owed $500?! The agent changed my policy without telling me and didn't automate my payments like we arranged and I signed for so I have a late payment and fees that he says are late fees but I don't think they charge 200 bucks as a late fee. SMH. I'm either canceling now or changing at the end of my policy whichever is cheaper and not allowing them to automate any payments as they've lost my trust.

Filing a claim was painfully slow. Most of the issues were from the GAP insurance comp. They were doing everything short of committing insurance fraud. They continued to refuse to pay off my vehicle, fortunately 4 months later, and dings against my credit score, I was able to get Starr at Farmer's to rectify the situation (with exception of my credit score!!!).

My rates went up because of the accident for 3 years. The agent has called and I had a meeting with him to go over my coverage. One call and it was all handled.

I was at a red light. 50 mph zone. Other driver fell asleep. Totalled both cars. I need a dual fusion in my C-3 area. After 4 years I was offered 17000$. Not including attorney fees, physical therapy or operation. Perfect driving record. Also in California if you're Rear ended it's 100% their fault.

First of all they lure you in with a lower premium and six months later it increases significantly for no reason (no claims, no tickets, no accidents). When I purchased my coverage for my home my agent convinced me to buy a rider coverage for sewer and water line coverage and he stated it would cover the repair of a break. Wrong... an extra $120 a year and it will only cover repairs caused during repair not the repair itself... which I very clearly asked if it covered the lines themselves.

I have both home and auto. I have been constantly hammered with rate increases. This last one 30%. Has been this way since I first got their insurance in 2011. I have a perfect driving record. As far as auto goes Progressive and AARP Hartford are your best bets. Every other name brand company was higher.

I was involved in an accident where a truck backed into me in a store parking lot. Farmers said we were both at fault because we were both backing up even though he backed into my driver's side. Turns out we both had Farmers. His truck didn't even have a scratch on it. 2 months later I get a renewal offer raising my rate $600 for the year. I tried to argue it with the adjuster but to no avail.

Farmers Insurance has made a media splash by highlighting the unusual stuff they cover and pay. Unfortunately, they go to great lengths NOT to cover and the standard claims. Their insured was clearly liable for damage to my BMW, but after 4 weeks of putting me off ("We have to get ahold of our insured, we have to review the policy," etc), the company informed me that the U-Haul vehicle their insured was driving didn't "qualify as an insured vehicle." WHAT??? I was advised to contact U-Haul (right!). I contacted my insurance company who immediately took care of the damage. Just a heads up to persons insured by Farmers: don't drive a U-Haul and check your policy to see what you're insured for!!!

Ok! I was involved in an accident in Oct 14th, 2017. It was my fault. However, I do have full coverage policy and my 17 Wrangler was determined total loss by Farmers. They took the vehicle to determine the value of it and had mailed me all of the paperwork to fill out. I did my part and sent it back. They had update the value of the vehicle but still wanting to have it appraise because they refused to pay me what I was paying for. I just bought the vehicle in May of this year for around $40k plus tax about little less than $43k. They offered to pay me for total of $37968.94. That is fine... but until today's date no check or they had not done much to get it settle.

I was recently involved in a minor accident with a driver insured by Farmers Insurance over the busy Thanksgiving holiday weekend. Filed a claim through Farmers the following Monday, after speaking to their insured they claimed liability and I was told to take it to their body shop for an estimate which I did but I was scheduled for repair week later because they are too busy.

I have been a customer for several years. One day I went to my car and noticed that my windshield was cracked. I called Farmers and it was taken care of very quickly and easily. The staff at my Farmers Insurance office is very friendly and helpful in finding reduced rates for me and my husband. One of the clerks there suggested that my husband and I sign up for the senior driving course and that would lower our insurance rates. I have only had one or two claims, but they are very fast, courteous, and helpful in helping me with the paperwork and sending someone over to fix my windshield.

I called Farmers Auto Insurance to start home policy in a hurry, and Dawn was right there to see that I got what I needed for our new home, along with our car. the first experience was stress relieving and kind, she covered all aspects and provided documents fast. Their service was courteous, complete, and valued. Thanks again Farmers.

With two cars and a home, insurance companies that can give you discounts for multiple items is the way to go. Farmers has always done a good job of handling our policies and smoothly handling all changes. I contact my agent and other than interacting with a service/repair organization, I usually do not need to make any other contact. Our agent is great and has been for many years. Overall, though a good insurance company, I do not think they stand out enough compared to any other insurance company.

Farmers Auto Insurance instantly had answers to my questions. I have several vehicles insured with them. I only had 4 claims within the last 10 years and all claims were handled very professionally and to my satisfaction. They were very polite and very quick. Never a challenge.

The rates for Farmers Auto Insurance are very competitive and the staff are always very friendly and helpful with any questions I have. They also return phone calls promptly with any information I have ever needed.

I have experienced them to change the monies amount to take from my bank account 3 times in 7 days. They secretly change your policy monies without you having any knowledge as to why there are changes. Even the agent has told me 6 different changes and makes up ** as to why there were changes. He thinks you don't remember what was agreed between the conversation. I have emails of all the changes made differently in the matter of 10 days, then he makes up ** to cover it up. Please. Anyone that is considering using this company read the reviews. They are scammers. Not to be trusted. Even several banks are aware of their customers to block any funds being sent to Farmers Insurance. I research, I follow up and I read reviews. Do not use this insurance company.

I have been a Farmers customer for a few years. I have been paying over $300 dollars monthly and every time I tried to filed a claim, I get all kind of excuses like, your deductible is too high, xyz product/s are not covered by your policy... When that was the reason why I got the insurance in the first place, beside that my monthly bill has been going up for a couple dollars every month, and I did not realize it until I checked my monthly statement. Since I have autopay I was not worried about it until my last claim I try to filed. I gave them about $4000 a year on auto insurance only, and they couldn't even cover stuff stolen from my vehicle. And as for the new glass on my vehicle obviously come out of my pocket. Overall very dissatisfied with this insurance company (Farmers auto insurance/Farmers insurance group).

Would like to make a complaint against Farmers Insurance. Claim Number **. My car was damaged at a restaurant from a lawnmower throwing rocks and grass on the hood of my brand new Mercedes. The restaurant manager came out and told me that her employee was cutting grass and not paying attention to what he was doing and apologized and said she saw the damage and would file a claim with her insurance (Farmers Insurance) company and just kept saying she was sorry. After a couple of weeks of me calling the insurance company a Mrs. Katrina ** finally called me and said to go get a couple of estimates and send them to her. I did and they was around $1800.00 dollars. Farmers was not happy with the estimate so they hired an appraiser to come and look at my car since she was in Tennessee. He came and said it looked like it was all prior road rash.

Tried to update my policy with a change of address online but doesn't have a option online to submit a address change. I've tried my Agent. Can never get ahold of him then tried the toll free number. Worse customer Service ever. Canceling my insurance with this company ASAP. Not even worth signing up for.

Received a quote from Farmers on insurance to replace my current policy, where the rate was going up excessively. In filling out their online form I was asked if I had any violations in the past 3 years. I answered yes, selected "minor violation", and went on. Farmers' initial quote was great; in line with other insurers. Then, when I went to activate the insurance they stated that I had a violation and my rate was actually 40% higher than what they had quoted. When I asked why they offered the initial quote, I discovered that they always operate this way, offering a quote without checking your driving record, then raising the price when they finally do! When I inquired as to why they had offered the quote at all instead of just saying that I needed to talk with an agent, they stated that "all insurers do this." Apparently, that makes it OK in their minds! Then they came back with an even higher rate a few days later!

When I searched for Auto Insurance, I turned down State Farm again, they went from $800.00 per year to $1,300/year... Farmers told me, there is charged in (6) Months, and they wanted to withdraw my payment from my Checking... THE TOTAL AMOUNT OF AUTO INSURANCE WAS NEVER DISCLOSED, SO, I have paid over $1,000 to $1,300 this year; 2017. Now it's been 11 days since I canceled them on Sept 21st/17, and I think they're Holding out (Scammers) on my $335.00 Refund. I just learned they were deducting from my Checking $362.00 every three months, totaling = $1,448... I haven't checked in the Past Years, but this non-disclosure scam by Farmers has been going on for years now, making me pay $1,100 to $1,500 per year, against my word.

I see many reviews here showing Farmers as raising rates, not covering claims, etc... I had to write to share my experiences. I have had numerous claims with Farmers and have never had a negative experience. I've had Home and numerous auto claims. Yes, rates have gone up in the 15+ years I've been with them but not how some write. My current auto claim is regarding my 1998 Acura which I am totally at fault and am still having a positive experience. Farmers has always been attentive and helpful with each and every claim I have had. There may be times where I don't get a response same day, but has never been outrageous in time taken to get back to me.

Wife had a minor car accident recently. A car swapped her in a cross lane. Reported to Farmers our insurance. They would not accept witness statements that we're in the car at the time of the accident. Farmers wrote the final accident report before ever seeing the actual police report. No one ever came out to talk to us about what happened. Something seems to be wrong about that kind of assessment. We are looking for another auto insurance company now. The police report did decided against my wife, but Farmer did not know that at the time they wrote their report, and did not seem to care. If they will do this with our Auto insurance, we wonder about our homeowner insurance with them.

I was involved in an accident in Panama City Beach. Their client pulled out in front of me totaling my car. After giving their rep my statement 2 days pass and I call and they had not gotten in touch with their client. I was told they allow their client 2 weeks to respond. I had to call my insurance company to get a rental for the first week and pay 20% out of pocket. After arguing with the agent she finally called the next day to tell me she had talked to their client and she had accepted responsibility for the accident. The 4th day after the accident a rep called and wanted to know where my car was towed to, the agent had refused to take that info beforehand. The next day she called to tell me I needed to release the vehicle to her so they could move it to their lot and avoid storage fees and I immediately called and authorized the release.

I have been a customer with Farmers for about two years now. I bundled home and auto insurance to get the best deal. Since then, with every renewal my premiums have consistently gone up, for both policies!!! It's ridiculous! I have no claims for either policy! I pay in advance. The only explanation I get is that it is a state wide increase! Lame! None of my friends or family have had this problem! I have had enough!!! Apparently they value the extra money over customer satisfaction. They are really deceiving!!!

I was hit by a tornado December 2015, it took about a year to have the building that was destroyed replaced. I start to replace contents, and I am told since it has been more than a year since the first payment, they will not reimburse me for depreciation held back on contents I hadn't replaced yet, since I took too long to replace items (I had nowhere to put them). I did not try to add to the claim, just get depreciation held back for items already in the claim. Farmers will look for any reason not to pay you

I have been a resident of AZ for four months. Things are slowly getting settled. One of the things I needed to do is acquire auto insurance. I am well aware that the state of Arizona requires all drivers to have auto insurance. That is why I applied for insurance, at Joe ** Farmers insurance. I was GIVEN A CHOICE. As to how I wanted to receive my statements. Internet, text, or paper mailed. I chose paper mailed.

On my father's behalf. His vehicle stolen 3/16. They found the car in a lake. He has complied with all request. To date 1 1/2 years later he is still making his $360 payment and the car was auction off by yard because Farmers neglected to get it. He's still making his premiums and his car payment! No response from the claims adj Casey **, his Supervisor Kristine or the Manager Andrew **. I feel they have neglected my father and now no one wants to be accountable.

I started with Farmers Aug of 2016 for my auto and homeowners after checking prices and they would save me money from my other company I was with, big mistake. As of this Aug 1 year later my auto insurance went up 30% than when I started. That is 190.00 a year more, My homeowners went up 14% 72.25 more in a year, I have not no claims no late payments. I pay auto every 6 months and my homeowners every year. I will be searching for a new carrier.

I have had a terrible experience with Farmers insurance. I was struck by one of your customers, resulting in a total loss of my vehicle. So far in my claim, the representatives and policies have been awful. My assigned representative, Kyle **, has been difficult to contact and unhelpful with questions. Following initial contact, I have constantly been told "there is an issue with coverage" on the part of the other party. I couldn't get a specific answer.

After looking at Farmers website, I tried to use the contact page but after 30 minutes of frustration, gave up and just called the number for the Elsinore, CA agent listed. Never got a call back, so I FINALLY called again. He answered his own phone (hmmmm...) and when he realized who I was, it became the weirdest call to a business I had ever engaged in. He was rude, unhelpful and reminded me why I've never used Farmers for a good reason: they have never helped me in any insurance need... EVER! He verified that their website lies about what they even cover!!! I don't know why they are still in business, especially gauging my experience on the moron in Elsinore! If this is who they employ, they are in real trouble. Bump da dump dump, indeed.

I tried getting ahold of my agent and the company to cancel my policy. At first I was just going to take a car off. But after 6 hrs of getting nowhere, I was very annoyed. It's bad the hoops you have to jump through to cancel. And how the agent doesn't call back when before she would call back in minutes. Now more than 36 hrs later I still have not heard from her.

Have not had a great deal of contact (no claims since we have become a consumer) but like being able to talk personally to a representative who appears to understand our needs. However, I do think that pricing needs to be more competitive and discounts more expanded for people w/o claims or long term customers.

Be diligent when shopping for insurance and check reviews for carriers for a while before enrolling. Cheaper is not always better. Had insurance and was going to transfer to new vehicle when they dropped coverage on vehicle I was driving. Got hit by a kid running stop sign. Insurance denied coverage and my vehicle was totaled. Was very upset and went to another company. That company was no better. Allstate did not repair my vehicle satisfactory. At that time agent was disgraceful. Now I have a good agent that works for me.

They offer good discounts on auto and home policies, and are very good at update notifications of policies in between renewals. Very friendly and thorough, there when you need them quick.

My wife backed into a low post in a parking lot and dented the right rear of the car. We filed a claim with our collision insurance (21st century) and 2 months later, the insurance premiums cost three times as much as before (tripled)! So filing a claim was cumbersome and slow but eventually successful.

While visiting my daughter the Beaverton, Oregon area, she borrow my car and hit a low stump while backing up in our complex, and when she went to put in a claim to her insurance GEICO, we discovered that the claim had to go thru my insurance company, Farmers. My frustration came when trying to get guidance on who would be the best repair shop to take my car into. No one would make any kind of commitment on whom to take it to. Another matter on the replacement of the car door is that when I purchased my car a year and a half before the accident, I had a special coating on the car to keep the paint looking like new and was not able to find any shop or dealership in the Portland area that could help me. I finally made a decision with help on comparison reviews and paid my deductible.

Buying insurance can be a daunting search for the cheapest cost while trying to get the most coverage. We've been with quite a few insurance companies, we were always able to find better coverage elsewhere. When we started with Farmers they always reviewed our policies when it came time for renewals. At those times we would check with other insurance companies to compare rates, no other insurance company could match what we were paying for our coverages. We still check on our coverages and still not one company can cover us for what we are paying at Farmers. We are fortunate to have the agent we are with now. We only have to call for information on our policies, our Farmers agent always makes everything simple and easy.

Farmers is the worst insurance company ever, I wish I could give them no star. This is joke. I have been with Progressive which I thought was okay and then GEICO that was far better in customer service and pricing that I really liked. I moved to these scammers ** head Farmers Insurance few months ago after I bought a house and somehow was looking for a home insurance and I ended up switching my auto to them also. Biggest mistake. They are very rude, they don't return your calls or emails, they don't care how long you wait and they just not what you will expect from a tradition insurance as I have had with GEICO and Progressive.

A car in front of me hit a tire in the road and knocked out my headlight. My insurance broker was very helpful. I'm getting a rental till it's fixed. Then we are lowering my deductible and it's only costing me 1.00 more a month for a 100 deductible. Farmers Auto have always been good to me. However, they could be a little cheaper.

Farmers Auto Insurance offers many discounts. Our agent always tries to get us the best deal for which we qualify, returns my calls in a timely manner and has answers to my questions.

It's easy to submit a claim, but it's hard to get paid. First it's insurance. Second when you file a claim they make you feel guilty for using it. Hard to deal with same person twice. Not my ideal company. They boast about customer service, but that's only when you pay your bill.

Farmers vigorously defended us against the bogus claim! A small claim, bumper hit while parking. However fees keep increasing despite lack of any claims. Waiting for more opportune time to switch to other insurance; friend had bad experience with Farmers' legal division on a claim settlement with another Farmers' insured.

Been with them for years. My family as a whole has been Farmers customers, multi-generational. We stay because the stellar customer service but not so much the price. So if you're looking for cheap insurance. This isn't the company but what you will get is a agent that almost becomes part of the family.

Their prices are competitive and the service is excellent. The claims process was simple and fast. And my car was fixed quickly and perfectly without any issues.

Getting into an accident is not fun but Farmers Auto is a good insurance company. I call, they listen and are very willing to work us. They help you through it. I just called my insurance person and they gave me the number to call and they asked me who I was going to use. Between the repair shop and the insurance company and me we got everything done on the car.

My engine went out on car and I was thinking Farmers Insurance. I talk to the guy at Farmers and I remember the engine freezing up. The guy at Farmers my agent had documents that are confusion. I don't have them documents now that someone taken them alone with my computer and other important paper work so Farmers will not be a insurance I get again. I said to the guy it shows on contract my insurance covers engines, body work etc that others have done to my car. If I did it then I would agree with agent on phone. So Farmers gets a 1 PERIOD for misleading information in contract where it was clear that as long as I did not the one put water or other in my oil to make engine bad and I did not. Bottom line it was done because I would not give people free rides. Might sound funny yet 100% truth.

It's a great insurance, but some agents don't have time for you. Also it's very pricey not only due to your record but also, depending on your city and states, prices may vary.

It took me some research to find Farmers Insurance and their very reasonable rates that they offered. When my husband and I took a driver safety course at the library to reduce our rates and to improve our driving skills, I faxed in the certificates verifying that we had completed the course. I contacted Farmers Insurance a week later to verify receipt of same. They had indeed receive them only to tell me that we were only saving $1.28 off of our premiums! I knew this couldn't be right because I was under the impression that we were to save 10 percent off our premiums. Luckily, after a few more moments of holding time, that was straightened out.

I filed a claim against a Farmers' customer because she backed into my car. I was told within 1 business day I would be contacted. 36 hours later I called in and my claim was transferred to another agent. I was told by the first agent that they are too busy. After speaking with the second agent, Tammy, she said she was busy and was my responsibility to keep my damages in line and I could file a claim against my own insurance. I told her that her customer backed into my car and broke out a tail light. Tammy said again that I can have the car fixed myself. If you have a claim with Farmers, please be aware of the lack of service that they provide.

On March 28th, 2017 I was rear-ended and the other insured driver has Farmers Insurance. The police crash report was available the same day so I started a claim with his insurance and emailed the claim. Mind you I was leaving on a cruise from Florida on April 5th, 2017 and would need a vehicle to drive from my hometown of Gainesville, GA to Florida so I was really needing to get this going hoping they would provide me with a rental care. Luckily my vehicle was driveable. I waited until March 30th, 2017 to call Farmers to see what was going on with the claim and if it was even started. I explained what happened to the agent and my need for a speedy process due to my trip but my agent wasn't at all helpful. She only told me that she reached out to the insured and cannot go further until he returns her call. I called again for the next day for update and my agent was out of town.

Ok a few years ago I had an accident. The driver at fault didn't have insurance so Farmers supposed to fix my car. I went into a wall. Total damage cost 9256.00. I pay 15000 for the car. The airbag didn't deploy. Not sure why. Maybe a Gm issue, they didn't total the car because they put a whole bunch of used parts on the car and I wasn't aware, I am much more knowledgeable today. Anyways long story short I pick up the car on my way home, service light comes on and Celeste from Arrigo told me to meet her at Firestone. Of course the light went away, about a month later same thing happen and she saying, "It's not a big deal. Take it anywhere. They can remove it."

October 13, 2010 I was rear-ended at stoplight by a lady (also Farmers-insured). My Honda got totaled and I now know what whiplash is. Couple years later after epidural Injections, etc. I had to sue Farmers to pay for medical bills. Their attorney was beyond rude treating me like a criminal. Farmers gave me $1,100.00 for my pain and suffering. They never paid rental car $900.00, my Honda I had just spent over $1,200, (gas was almost $5 gallon) lowballed me $920.00. What I did for the extra $20.00 was ridiculous. My lawyer made up the difference and gave me $5,000. Because I needed to buy a car.

After having insurance with Farmers for 36 years we found that other insurance companies were cheaper for the same coverage. We ask our agent to review our rates and told because we were not new customers there was nothing he could do for us. So of course we had to change companies. We still have some house insurance with our Farmers agent only because we like him so much, and he is so helpful. If he ever moves to another company we will be going with him.

This folks charge for inquiring about the quote. You have to be very careful about this. I was inquiring for a quote. I didn't like their quote. They activate my policy without my consent. Don't do business with CROWLEY INSURANCE AGENCY LLC. at Farmer Insurance Agent. I called them many times to explain me about this. Every phone call goes to an voicemail. 877-327-6392. Contacted customer service they were not helpful. Finally, after a long effort to contact with someone in customer service I was able to talk with associate name Boltimore. He stated that he will try to cancel this policy. Do a favor yourself and avoid headaches, don't do business with them.

My daughter and granddaughter were passengers in a vehicle covered by Farmer's Insurance that was involved in an accident. My daughter requested that the car seat be replaced due to the accident. Farmer's Insurance representative's reply was "That's not our problem." She got a lawyer and sued. It ended up costing Farmer's much more than if they would have just replaced the car seat. Every time I see those commercials talking about what they have covered, it makes me angry. In my opinion, I would not recommend this company to anyone.

Farmers Insurance is the worst in my opinion is the insurance company in America. Very long registration of the supplement from repair shop. The permit for additional repairs from the insurance representative could not be obtained after two weeks. Representatives of the company simply do not answer calls and messages left. On the demand to provide an official letter on the refusal of payment, silence. Own benefit is the company's goal. Disappointing is the fact that there is no way to complain about the company's employees. Company of crooks who care only about themselves.

I've had Farmers insurance for quite a while and really started noticing prices going up without notification which I found to be unusual at first then (home insurance) so I talk to my broker and ask him to give me a better deal Farmer's in Riverside, California. He said ok. Instead it went up!! And so I called him in September thereabouts and told him I wanted to cancel. He said ok. Towards October 1st 2016 I purchased insurance on my home with another insurance company. Great I thought! Well a few months later on got a bill from them for $150+ because they said I didn't tell them and I had to paid as I needed insurance on my home and so I faxed them a copy of my insurance and great I thought!!

I don't have anything positive to say about this company. I think these big insurance companies have become way too big to care. They have incompetent people working there who are probably not happy with their own company as it shows on the kind of services (or lack of) they provide.

Last fall I was in a car accident with a Farmers Insurance driver. She was elderly, she sped up and blew through a stop sign and essentially t-boned me. She was solely responsible for the accident -- and the police took her car at the scene. Incidentally she had struck another car 8 blocks before, the police had written up a report --- and let her go!

A Farmers insurance customer backed into my parked car. Police report states Farmers customer completely at fault. I was told Farmers would call me. Two weeks go by, nothing. As a favor, my insurance lady called Farmers agent. They said they will call me next week. Two weeks go by, nothing. I call this Farmers agent, he's there, but can't talk to me right now. I get annoyed and the lady on the phone refers me to a Farmers adjuster. The adjuster tells me my claim with Farmers was opened & closed due lack of my phone information. Funny, when I got the same police report, it was on there with both parties.

On 7/29/16 at 5:00pm I was rear ended in my car by an elderly man going 50 miles per hour and the impact turned my car sideways on 101 Freeway. The rear end of my car was destroyed and amazingly did not start on fire. The office at the scene ticketed the other driver and made recommendation to DMV that this drivers license be revoked. We were transported to Stanford Medical Center Trauma Center in the same ambulance. I was examined and eventually released miraculously without injury. The Farmers representative called me several days later and took my statement and was willing to offer me a settlement in the amount of $7700 as my car was totaled. The representative was willing to release the money however I was not ready to settle the claim as I wanted to be sure I did not have any additional injuries that might show up a month later.

I was waiting to turn left into a driveway, the other driver swung wide and hit me. Then she fled the scene. I chased her to try and get her license number. She stopped in the middle of the street, jumped out and said she panicked. She gave me her insurance information. The inter-arbitration between her State Farm Insurance and mine made it my fault. Then she claimed this little fender bender exacerbated her arthritis so they paid her $15,000 for medical bills. Now my driving record is screwed. I thought insurance was supposed to work to defend you. Not pay out thousands of dollars to scammers.

My son was in an accident, where someone Farmers insures hit him at full speed (40 mph) while he was stopped. Farmers immediately assumed liability for the accident. Then they proceeded to try to cheat us at every turn. They determined our car to be totaled. We had purchased the car (certified pre-owned) exactly 5 months ago to the day of the accident for $17,400. We had put about 3,000 miles on it, for just over 31,000 miles total. Not only was it low mileage it was loaded, even had a moonroof.

I have been a client of Farmers Insurance, Kevin Brown Agent office in Las Vegas, NV, for two-plus years. I am dropping them "like a hot rock" due to their lousy and pathetic customer service, as well as the constant increases in insurance premiums. Customer service with this agent office is absolutely pathetic. I have tried over the two-plus years to contact my agent and had to continually call until I finally got hold of him to discuss issues. I finally had enough and decided to change insurance companies before my next renewal in March 2017. I talked with Jessica, a customer service representative at the office, and told her she was on a recorded line (I wanted to ensure I had proof of cancellation before they did an automatic billing for a renewal). She told me what I needed to send them, including a copy of the home and auto declaration page from the new insurance company.