Assurant Renters Insurance Reviews

My experience was great, fast, to the point. I don't have a lot of Free Time so this was quick. The pricing was far especially for a guy like me that isn't computer savvy. I needed a win and got a win plus I'm paid off for a year. I wish everything was as simple as this. I will recommend this to my family, friends and co-workers

My experience was very accommodating being able to do everything online and easy to maneuver requirements with the prompts. It also makes it easy with the phone number access to call for help or assistance if needed. If needed would have called but everything was accessible that was needed online.. Should have different options for amount months renting available.

I am writing this review to express my dissatisfaction with Assurant's renter's insurance customer service. I filed a claim in March 2023 after my truck was stolen. I provided all of the required documentation, including a police report, a list of stolen items, and receipts. However, I have not heard back from Assurant since then. I have called and emailed several times, but I have not been able to get through to anyone or receive an update on my claim.

Professional service received. One call resolved it all. I am able to replenish my foods lost due to storm that was destructive in Tulsa County, Oklahoma. The representative was a "man" of his word. The process was quick, easy, and I am spreading the word as never before regarding this Carrier!!

This site was extremely easy to navigate and compare prices. It displayed the best possible choices but also let me decide what works best for me. This made choosing renter’s insurance extremely easy. It was reasonably priced as well. This put me and my family at ease, knowing that we will be fully covered in the event of any problems.

I was quite terse with my claims agent yet she stayed with me and conducted herself in a professional manner. I later apologized as I haven't had file a claim in over 15 years and didn't know the procedure. Your 7x24 phone number was not available. I received a voicemail telling me to call back on Monday. I had to go through Progressive to get a claims agent number of a call center contact who (I believe she said she was on Cuba). Very nice lady. Help me a lot.

I am trying to get the status of my claim dated July 20 2022. I have not received any payout or details pertaining to my claim and it’s been almost a year now. I now live at ** and am awaiting the results of my claim.

The only problem that I had with my policy was that a notice was sent to my management indicating my policy was cancelled when it was actually renewed. Otherwise, I have no complaints. No problems with my policy. I would recommend Assurant to others for their insurance needs.

Easiest experience securing insurance ever. Assurant made the process easy to understand and easy to complete. I had my renters insurance secured in less than 5 min with a clear understanding of what I was purchasing.

Very simple to use. Only get notified one a year to renew my policy with no ads or hassles with advertisements. Very good. & inexpensive. (now don't raise my rates) Lol Renters insurance is a must for anyone renting a townhouse, or anything. Gives peace of mind to anyone that has any valuables in your apartment, townhouse or any rental property.

I switched to Assurant because they offered me a cheaper rate than my previous insurance. The weather has been off lately with storm coming out of nowhere. Back in May we had a Thunderstorm come through, and the resulting power outage, damaged my computer and Playstation. I took them to get repaired, costing me over $2000. I filed the claim online, which was a simple process, and attached all the documents. I didn't hear anything from the adjuster for over 2 weeks. I finally called, and she was very rude and provided little information. It has now been a month, and still no update on my claim. This has been the worst experience ever.

Updated on 06/16/2023: Supervisor said claim denied because duplex on fire was over 100 feet from ours. I told him that was not true and he said I was wrong. In the photo the red lines are the distance between our duplex (the window is front bedroom) and the duplex that was on fire. It’s about 8 ft. It’s not over 100 feet.

We are been dealing with Antonette ** - ext. ** and my husband Peter ** also been speaking with another customer service; and we're really happy with the customers service support and also for the fast communication. This will be the second claim after we start with your Company and we don't have any complaints. Thank you. Peter & Tayde

My apt. building had a fire that destroyed the electrical system. There was no damage to my unit, but all residents had to leave and find other lodging for 6 mos. before we could return. The expenses I incurred were under "loss of use coverage." The claim I filed was handled by a banking co. in Florida. The first claims rep. was excellent. Before I could submit the necessary forms my claim was transferred to another agent. This is where the problems began. My first contact led me to think this agent was new and not well informed, saying she would have to consult her supervisor for basic questions I was asking. Subsequent phone calls went unanswered. They never answered their phones and would not return calls when I left messages.

I am 81 years old and had trouble with the computer about the search claim number..so you folks didn't receive all I sent. My son has put me up to date, hope all is ok. I need to replace my door. Thanks. Liz **. Fire took down 5 houses and several others had issues, my condo was broken into by the fire dept to check and make sure no one was home.

The process to renew my policy was easy and straightforward. I was able to take care of changing the property owner in my renter's insurance information with no problem and continue auto payments with ease. I received communication via email and mail to confirm the renewal of my policy in the appropriate amount of time.

We worked very well together to ensure the money spent would be returned to me. The candid explanation of the proper documentation and boundaries of expense proved very helpful. The follow up after the review process could have been sooner, but due to the situation, my back-to-back claims required extra clarification.

I do not have renters insurance. I am a homeowner. But when a tree fell on my house, they had me taken care of pretty quick and the process was easy. I would recommend them to anyone who wants to have reliable insurance company that they can count on.

Geico was helpful when I needed my insurance quickly for settlement. They stayed on the phone with me at the settlement table, quickly got me approved and took payment, and then sent over the confirmation letter. I felt confident know Geico would take ownership of my problem and see to I was helped and received a fair price. Thank you.

Choosing all of my personal options for my new renters insurance policy was a breeze with very thorough plan details that were easy to understand. Thank you Assurant for making this process less of a headache than I thought this would be!

Personal damages from my personal possession from copper pipes bursting where I live. My 3 piece family Sectional, 4 chairs, queen adjustable bed, wall unit, TV, Trophy unit and 2 paintings. I have not experienced water damage before waiting to see how Assurant will respond.

Assurant got back to me right away and processed my claim right away. The adjuster was very efficient and nice. I highly recommend Assurant. The process was easy to do just answer some questions about your items and fill out the form.

Reasonably priced, easy process through GEICO, able to customize the insurance to my needs. Everything done online for speed and convenience. Renewal is automatic with a preview of policy and cost prior to renewal so you can cancel or make adjustments. It is easy to read and adjust. They have this policy along with my car insurance on the GEICO app so I have it at my fingertips.

1). GOOD!! Never had to use my Assurant (GEICO) homeowner policy yet (NO Claims)!! 2). A consumer "NEVER" knows the quality of any insurance policy until they "MUST" file a claim. 3). Had to use my GEICO Auto Policy in 2022 on my first, EVER, "Hit and Run" claim. This is after 27 Years of "NO CLAIMS"!! GEICO has "NO FINANCIAL MERCY" on a "Hit and RUN" claim without a photo of perpetrator's license plate even with COLLISION & Waiver coverage. There's "BIG MONEY" in "HIT & RUNS" today.

Purchasing a renter's insurance policy from Assurant was very easy. However, the point of a policy is to have coverage when there is an issue and this is where my experience went from poor to terrible. We had a water leak in our bathroom. I called Assurant to file a claim (at the same time, the homeowner filed on their policy with Tower Hill). The 2 experiences could not have been more different. Assurant did not send anyone to inspect the damage, no one ever called me, there was communication from their end till I followed up at each stage. I was initially assigned one claims assessor who went on leave for weeks, I was never advised when a new claims assessor was assigned.

I am extremely thankful to be a customer of Assurant. In these circumstances where insurance is needed to help with an unfortunate life event... my Assurant claim specialist delivered. Quickly, efficiently, and courteously. The value I got for the premium I pay is more than justified.

Ultimately, I believe customer surveys should not play any significant role in a performance review. As a customer, I may have my own opinion, but I lack knowledge of the intricate red tape involved in being an employee. The situation could have been handled better, particularly on the part of the manager. Despite leaving a voicemail promising a callback, the manager has yet to contact me, despite my efforts to reach out to multiple individuals for assistance. The process can be quite frustrating, as it requires filling out paperwork, filing a claim, and validating charges with the vendors of the stolen items. However, I do comprehend the necessity of these steps. Nonetheless, the process lacks customer-centricity and is both time-consuming and unpleasant. It appears that this claim will be resolved soon, but I am still in the midst of the process.

I purchased my Renters Insurance through GEICO and ended up with a renters insurance policy through Assurant. I filed a claim with Assurant on 3/10/23 due to my car being broken into and burglarized. The first time I spoke to a customer service agent I was told that the claim process shouldn't take more than 10 days to be paid once I submitted all of the necessary information. I sent everything in by March 27th. Prior to this date I had only received one call from my claims adjuster and could not get through to speak to her for several weeks. Every time I attempted to call I was sent to her voicemail where I would leave a message.

Easy to follow throughout the application and had an instant quote to review and purchase. Other companies give you the runaround and hound you on the phone. Assurant was there if I needed them but I was able to do it all online without interruption.

Updated through whole process. Very happy. The whole process was fast and easy. The guy that came out to the property was very professional and courteous. A five star company. They care about their clients. Word can't express how they made us feel through this difficult time. THANK YOU VERY MUCH.

Due to a windstorm several of my electronic devices were damaged. Including TV, Roku and cable box. I was glad that I'm using Assurant. It was really easy to create my claim and add photos. The claim processing was fast and I was notified about the status until It was approved. I was able to communicate using phone and email.

Easy transaction and was easy to answer questions that I need answered. Highly recommended. Was quick to get a customer service on the phone. Returned all calls and provided a timely response to my claim. Will continue to do business with this company.

I hope I never need to use any kind of insurance; but, I at least know that it’s my self-invested guarantee of safety. The feeling of kicking yourself after the fact is mortifying. If we have something to protect, we should have insurance. Overall, with Assurant, I like the low rates and having names I know watching out for me. To me, tried and true is a great confidence builder!

Your prices seem fair. I also appreciate that your prices do not rise a great deal yearly. I have never had a need for your services (thank God.) If the need arises, I hope your customer service will be excellent.

Updated on 05/24/2023: I spoke to my adjuster expressing my frustration… I was laughed at several times .. today I get two missed calls .. I return the call only to be told they don’t know who called me or for what and it must have been an accident ..An hour later I received an email from a senior investigator advising that my adjuster would again be requesting additional information .. They have pictures, receipts for ownership, police report listing items, drivers license, my lease, yet every few days they pop up wanting more more more .. at this point I believe it’s best to retain legal council .. a break in this traumatizing event and to have an insurance company laugh at you has been playing with my mental .. the calls are recorded.. I wish I read the reviews prior.

I honestly have not had a recent transaction with Assurant; however, I do love my prices and I like that I receive a discount for having automobile insurance and bundling the car insurance and the rental insurance with Geico! I would not use any other insurance than Geico!

Thank you so much for your help and patience with me. You really listened to me and showed so much patience. Thank you so much for your help and kindness through my difficult time. I will continue to use Assurant no matter where I am!

It was online, fast, and simple. The confirmation was sent to landlord promptly. What wows me is that your TV ads are amusing, not incredibly stupid like your competitors. Believe me, that's a huge selling point for a lot of adults.

I purchased renters insurance through Geico and had to file a renters insurance claim. Only to be transferred over to Assurant renters insurance. 0/10 does not recommend. I am currently in search of an attorney to assist me with my theft claim. I filed a theft claim on March 29th, from an accident on March 28th. I had to initially reach out to my adjuster, because no one reached out to me within 3 days as the website and customer representatives claimed, to go over submitted documents. Ever since I have spoken with my adjuster that one time, I have been calling her, her managers, and even the senior manager only to get their voicemails.

I made a claim on 4/9/23 after a leak in my bathroom flooded my entire house and garage. It took nearly a week for an adjuster to contact me. The team of David, Robert and Victoria have been absolutely useless. They do not return phone calls or emails. My claim was supposed to be finished and David was supposed to call me on Friday, 5/5/23. Guess what, no call. Actually, I still haven't heard from him and it's Tuesday afternoon. I went ahead and filed a complaint with the insurance commissioner's office. I suggest others do the same. This company should NOT be in business.

The customer service team was professional in providing customer service. To file the claim was extremely helpful and they were very responsive to my concerns regarding my claims. They called me and texted me to confirm my appointment within 48 hrs. My experience with this company has been extremely positive.

Great... The Assurant Renters Insurance plan is very good or great for me. All the work is done by the company and that makes it easy for me, at 72 and slowing down I need all the help I can get. So thank you for the service you give and the way it's done.

Assurant is awesome. I usually don't take the time to rate things like my rental insurance company, but I felt compelled because I've had such a good experience. Their insurance policies and rates are competitive, and their UX and user experience are fantastic. They've obviously invested in it, and it is paying off and your customers notice! I became a customer for both those reasons, and I'm loving being a continued customer for the same reasons. Keep it up!

I appreciated being able to speak with a live human on the phone. They helped me reinstate my renter's insurance policy after I had let it lapse. Kudos to them for all their help. They listened, they understood, they acted, and solved my problem. And they did so with kindness and generosity.

This was the first claim from this company. It was handled with respect and knowledge of their service. The adjuster was very nice and knowledgeable of his job. He explained what should be done and gave some tips as well.

I have utilizing Assurant for well over 10 years. Their online system is easy to navigate. It is easy to review your policy, make changes, make copies and update payments and renewals. I would definitely recommend to family and friends.

Excelente and quick service, very easy to understand, easy to upload documents and the website work very good, I get really satisfy with the online tool, thanks so much for the service. I really appreciate, The first time I call I can’t contact the company and I have to wait at least 10-15 days to receive a call back but after they contact me via mail the process it’s running easier.

I recently had to make a claim on my tenant's insurance, and I was thoroughly impressed with their claims processing. The entire experience was handled with professionalism, speed, and efficiency. From the moment I filed my claim, the Assurant team kept me informed via text and emails about the process and what to expect. They were understanding of my situation, which made me feel confident that my claim was in good hands. What stood out to me was the speed at which my claim was processed. I was amazed at how quickly and smoothly the process went, and it made the entire situation much less stressful. Overall, I couldn't be happier with my experience with Assurant's claim processing. They exceeded my expectations in every way.

I received full compensation for all of the claims I had after a flood ruined by apartment. The call assistant was very understanding, in that he agreed to give me the full amount that I requested for each item that I lost. This is a good value for the money.

Excellent customer service. Claims adjuster was clear on the procedures to file the claim and to get a technician out to quote/fix the unit. The adjuster called after sending in the quote from the technician at the company I chose. He asked a few questions and then sent me the overpayment of my deductible. This process only took 5 days from start to finish after filing the claim, get the unit repaired and finish the paperwork.

Detail. Strength. I would highly recommend Assurant Property Claims to a friend, as I had a wonderful experience thus far. I'm satisfied with my adjuster as Mrs. ** was awesome at explaining my benefits, what to expect, and always available when I called. Her response time is impeccable as she would handle my issues while I was on hold. Mrs. ** is passionate about her position, and serving others. She holds a high-resolution standard. Thank you Assurant Property Claims!

Wind and storm damage to my roof. Assurant was fast with turnaround and very professional!! 5 stars. I was very satisfied with my dealing with them. Mr. ** the adjustor was very prompt, professional and helpful,, Thank you for making my experience a pleasant one.

Cracked and overflowed pan, but was caught in time to prevent damage to the house. Had it not been seen there would have been extensive damage to the kitchen area of our home. The water heater is in an alcove just off the kitchen.

We have had no issues with premiums. We haven't had to use the insurance since obtaining the policy. We plan to continue with this policy and will update on our experience again in the future. I have nothing else to report at this time.

Due to all these rain storms we have had, the damage was unbelievable. However, after filing a claim for all the damages the storm did, Thank You to ASSURANT for their fast response and for making the process so easy. Thank you for taking such good care of me.

I think I am receiving a good deal because the total of my renters insurance. Also I received a nice, understanding note when I failed to relay your to my new card number! You have a good site that makes it affordable for people such as me. Thanks.

When I actually had to use them for a claim I would leave several voice-mail and they would never return my call. On top of that, I sent several emails to the email address they gave me myclaiminfo@assurant.com and they never responded. I finally reached out to my claim adjusters manager and got a call back only to tell me they closed out my claim due to inactivity because they never received my emails? I even emailed that email address with the adjuster on the phone and she said my email didn't go through? What the **? She finally gave me her personal email address to send her the info they requested but seriously. If your claimants can't get a hold of you and you just close out their claim what good are you? And of course, their website only shows their good reviews. By the way, I purchased this insurance policy through GEICO and they are zero help with anything related to Assurant.

We were directed from Geico Car Insurance for Home Insurance as a Mobile. Easy questionnaire, exact coverage we wanted on Policy. Price Quote was affordable, quick and we paid in full for a year, receiving savings discount. Took 10 mins total to finalize. We are covered fully, even Earthquake Coverage.

This is the simplest explanation I have ever needed for an insurance company. Very easy to navigate questionnaire. Very easy to navigate the website. My online account was very easy to create as well. I have been a customer for 4 years and Assurant has done an amazing job of keeping us informed. Always lending a hand when a hurricane comes.

It was super easy to get a Renters Insurance policy with Assurant. The web page is self explanatory and it took me less than 5 minutes to get it done. The page also explain in detail what you are getting and payment process was super simple.

I was pleasantly surprised to get this policy without the usual hassles. It arrived upon premium payment, and was easily understood. I got my next bill in plenty of time to set up the web based payment amounts. Great way to do business. Thanks!

Very easy to use the app. Pricing is good. And changes were made simple to do.plenty of advance notice when renewal time was approaching. Changes that i made wre taken care of quickly and efficiently. I would recommend this to friends and family.

It's an extremely affordable plan with a good coverage and I love the deductible. It just fits my budget and my home is covered. It's one of the best plan that I've ran across and I'd definitely recommend it. Thank you.

I was notified in a timely manner of all steps involved and I was able to get notifications via email so that I could respond in a timely manner. I appreciate getting the break of the contract and estimate this made it easy for me when having to provide all of this information to the contractors. Though I pray to never have another house fire again I'm glad to have had this insurance.

Oh. Oh. Amazing Awesome SERVICE. THANK YOU! I pay for renders insurance as Gift to myself for my birthday. The best. Best most useful gift money can buy! God willing I will continue to be your client all my Life So We will meet again next year God willing

My lawn mower had caught fire at my house so I submitted my claim with Assurant. To my complete surprise when dealing with an insurance company Everyone was pleasant to deal with, they resolved my claim quickly to my complete satisfaction!

The process to file a claim was very easy. I was able to fill out quickly and add pictures. I appreciate that it is user-friendly. In stressful times it is so important to be able to quickly file a claim and not spend hours on the phone.

I have disabilities so I use Speechify App to dictate to my phone to either read what’s on my screen to me or help me respond to emails or messages and Assurant was considerate of my disadvantages allowing me the time to gather the necessary information and documents which took longer than anticipated but I managed to finally get them to them and everything is good to go now so I am thankful for their understanding of people with disabilities and being in compliance with the ADA Act! Thank you!!

Representatives are always willing to assist!! All representatives are very respectful and attentive. They are proactive to the degree if a discrepancy arises they are eager to resolve an issue or to add a requirement to the policy. We have been satisfied Assurant policyholders for over 20 years.

After several days of unusually heavy rains the ceiling in my dining and living rooms were leaking, my insurance agent was quick to help me get the damage repaired and the carpet cleaned by excellent contractors. This was especially good as the HOA management company was very slow to respond.

I was satisfied with the customer service. The only thing that may need any improvement and why I didn't give a "10" is timing. They were a tad slower on responding to messages and I expected to have everything wrapped up and finalized in a shorter time period. I made the claim early February and and everything was finalized late March. Other than that, everything else went pretty well.

Filing a claim was so simple and easy. Wish all things were this easy. Received a confirmation email almost instantly. The claim form was straightforward and not complicated like other forms. I already have a date and time for the adjuster to call and speak with me about my claim. Thank you for doing business the right way.

My experience was great. Thanks to my adjusted Craig A who made the process easy and smooth. He was extremely professional, friendly, and helpful throughout the entire process. I can't thank him enough for taking some of the stress away during a difficult time.

I needed to provide proof of insurance to my offsite storage vendor. The customer service rep who helped me, Jen I believe, handled my call with outstanding professionalism and had my concerns handled in record time. I will stay with GEICO because of her help!

A great bargain compared to Storage Facilities forced rates. In addition to covering your apartment contents, you can get a notice of coverage for items you have in storage. This notice will allow you to forgo the additional costs of insurance required by the facilities.

Everything went well! The customer service was professional and did things in a timely manner. I would not hesitate to recommend them to anyone that is in search for a company with good and reliable service to meet their renter's insurance needs.

I have not had a problem with Assurant and I have been a customer for about 4yrs. Now, you have done a great job and would highly recommend this company. In the past when I have spoken with an associate over the phone it has always been pleasant, helpful and any issue I may have had was resolved.

Website is very user friendly and coverage is affordable. I think if anyone would have to pay out of pocket the deductibles are reasonable. The pay increments really help if this is done in a last minute decision. Hopefully this insurance remains affordable even with the soaring of economic inflation.

I was disappointed when I called several times and was shifted around and then hung up on. But I finally got to this site to place my claim and am completely satisfied with the online app. I just hope my claim is finally going to be taken care of.

Very detailed and easy to use however it got stuck for a while and I had to start over from beginning. But second time it wasn't a problem. Couldn't send pictures because of an issue with my phone so I will take them with another phone. Overall the claim process is good and very helpful. Thanks in advanced....

I was filing a theft claim and the agent sent me a link to provide all proof and documentation. I used the link and it took me to their portal where I was able to upload all the documents and also provide all necessary information. It was very simple and the instructions were clear. Saved a lot of time in to and fro communications!!

I reported my claim and the representative told me the documents needed. After acquiring the documents, I went to the site specified in the follow-up letter sent after my initial contact. I uploaded the documents and provided all known details requested-it was done. Painless!

I had flood in my apartment about three or four years ago. I called and spoke to one of your representatives. She did not waste time and professionally, took me through the necessary process to pay back the amount due me.

I filed a claim back in November and once my claim was filed and I uploaded all my documents I was informed by text that someone will contact. That never happened. On December I started calling and every time I will call to get an update I was told by my adjuster that she was behind cases but will work on mine and gave her 10 days and same story throughout January.

It was easy, efficient and courteous. The app was very effective. I needed help and the rep was very patient and had all of the information I needed. My apartment complex said they never got it and she forwarded it right to them.

We have never had issues with Assurant. Customer Service is always TOP NOTCH and they are always very professional with every thing you need. They are always on standby for questions and they cover all that's needed so you can feel safe and secure in your home.

I have purchased my Assurant condo insurance policy through GEICO. Even though I have never filed a claim I have received exceptional customer service when I have had questions or billing related issues. I’m very satisfied to date and I highly recommend them.

Very Easy and Very Quick and Great Prices. I could not believe how easy it was to sign up for renter's insurance through this site. It was awesome! And, I liked the prices. The Best prices around for me. Thank you!!!

I recommend Assurant anytime. Their customer service has help me with my monthly payments and filling a claim. They're fast getting hold of you when you open a claim. They are reasonable on your policy payment. Customer service is very polite and helpful. If they can't help you they will get someone to help. Thank you Assurant. Five stars. You made me feel less stressful.

Forms were easy enough for sufficient information. This claim is in the beginning stage so can't give a high or low customer service about Assurant yet. So far has been good and the guy I talked with on the phone was courteous and knowledgeable.

The process for enrollment was easy, the site was easy to navigate, the cost of the insurance coverage is affordable, and there are numerous options available for coverage. I am pleased overall with the enrollment process as well as coverage cost and options.

Assurant has been a great insurance company, during the past 8+ years of contacting them. I would like to see the website updated, which allows you to save progress of uploading claim details instead of having to gather all information and sit down at one time to complete the claim.

The process of filling the claim was pretty smooth details, and instructions were clear and understandable. Uploading documents and the process of submission were fast and easy. I appreciate your help and recommend Assurant to friends, family, and everyone who needs good insurance.

I love this insurance. I had an accident at my apartment where my floor model air condition leaked through my landlord's ceiling. My insurance covered the incident and paid to repair my landlord's ceiling and floor. My landlord was pleased with the repairs and how quickly it was fixed. They told me that I had great insurance.

I finally had a claim for renters insurance after 4-5 years (last loss was 5 years ago when my car was broken into) - unfairly denied a claim. Have had Assurant for 2-3 years. I think they get third party feeds on your background, but do not get updates to that feed, ending up with bad data (which should be reconciled by customer conversations or otherwise).

I purchased renters insurance through Assurant. Purchasing online quick easy. Affordable renters insurance. Took minutes and every decision had easy to view and understandable explanation. This is the second time I have purchased renters insurance from assurant and have had expedited claims in prior experience. Will always use them.

The ease of being able to check your policy, pay for or on your policy, and the ease of submitting a claim is phenomenal. I love that if I need to contact a customer service agent the wait time is minimal. You can always access your documents easily on the website. The cost of insuring your items is wonderful and provides complete peace of mind.

Claim creation process is very good and user friendly. I can recommend to friends and family members who ever have Geico auto insurance they can bundle with renters insurance with auto. They will get more benefits and price discounts also. Thank you.

Easy to use and thoroughly put together. Questions are straight to the point and you’re able to load up pictures of damages as proof of loss. As long as you have all of your information together the process will go extremely quick and smooth.

I appreciate that it was a seamless process this time. The automatic renewal, particularly with the lengthy notice that it would happen, was great for me. It helped me plan well financially, as well as provide an excellent reminder ahead of my rental renewal. I do recommend Assurant for those reasons.

Everything was a very easy process to be able to file everything and it was simple, not complicated whatsoever and super fast to do. I have never had an online claim service be as simple, quick easy and great experience as I have with this one.

This insurance company is the best. Never really had a problem with them. They make sure they give you the best insurance that fixes you & your family. They also call in the future to see how everything is going for you.

Easy to use and great experience with better benefits. Lot of options and provides the recommended ones which is easy to select as well. Lots of options for payment like monthly, annual, etc. With discounts as well. Easy to chose address as well and multiple payment options as well.

Easy to navigate the claims form. Very user friendly, no time limits so it gives you plenty of time to organize your files. I have had Ins with this comp for over three yrs and thankfully never had to use it until now. And let me assure you that when you're stressed from being robbed, being rushed filing the necessary paperwork is the last thing anyone needs.

I believe that since I'm with your renter insurance company, I receive in advance the notifications regarding my renter's insurance policy. Also, the website to get access to my account is easy and has all information I need to understand the renter's insurance policy, as for example: the declaration page, the way to update new information, and upload the declaration page.

Policy was easily renewed by phone. The automatic renewal process didn’t work for us, but was easy to resolve. Agent was very helpful and friendly with the situation. Have had this policy for several years and have never had issues.

Process was quick, easy and hassle free. Everything was self explanatory and simple. I would recommend this to anyone including friends and family. That’s just how pleased I was with the entire process. Assurant reassured me that all will be just fine.

Easy to follow instructions in all areas. System moves quickly and efficiently. Good pricing and payment options explained in detail, including common amounts. Only problem is no idea what the order number is. In general, easily followed instructions and choices.

Answered the questions, could upload multiple files at once. That was surprising, as to the ease of adding the information needed to file a claim and what you can be subject to as far as details of the claim needed.

I reported a claim for a stolen e-bike in October of last year. Two weeks later I received a lowball settlement offer from the Assurant adjuster in the form of a URL link, which didn't even work. This offer was less than half of the replacement value of the bike, which is what they claim to provide in their advertising. I rejected the offer via email, and haven't received any communication from the adjuster or anyone else at Assurant since. I sent several follow-up emails which were also ignored.

Staff are so helpful. They go out of their way to make sure you are a satisfied customer. They try to help you even off hours is really wonderful. The rates are also the cheapest compare to other ins.

Establishing and renewing my policy with Assurant was very easy. I don’t even have to think about it. The process was smooth. When I receive the email with the invoice, I simply pay it and I’m done until the following year.

It’s good. Guidelines are easy to follow. I did not struggle to fill in the forms to acquire the Insurance for the Property. I hope this Renters Insurance ok goes to the Property Owners directly. If not so, please let me know. Thanks.

It was a good experience. I was chatting with an agent on your web page for the first time. Even though I was very slow responding, your agent was very patient with me. She responded to all my questions and did all that needed to be done. Overall, I did not have any problem getting my request met. Everything went well. Thank you.

Good to use to get situations done when its nobody else to help you. I will come back if I have another. I will not hesitate to come back and call and of course I'm going to let my family and friends know as well.

So far so good but there's always room for improvement. It's tough being displaced from your home and then having to fill out lots of paperwork. The agent I spoke with before receiving the link to this claim form was kind but she wasn't very reassuring. At the end of the call I wasn't comforted knowing that I would be made whole. Hopefully that won't be an issue but I was left feeling like I may have to come out of pocket for something that was in no way my fault.

I’ve had Assurant for close to ten years and never filed a claim. We moved from FL to CA because my husband is military. We now live in off base military housing and they have had a bunch of power outages. One lasted for 15 hours. Food started going bad so decided to file a claim because our neighbors said they were doing so. It’s so hard to file a claim, they want a ton of info and the website on both the phone and the app are not user friendly and after filling everything out and itemizing everything that was in my fridge, it wouldn’t load the next page.

This initial process of filing a claim was quick, easy and seamless. Being able to upload pictures directly from my phone to my claim is awesome. Assurant’s quick filing process is refreshing to know I’m covered after dealing with such a bad water incident.

Hello, I renewed my Assurant rental insurance. Just as promised, it was auto renewed. Thank You so much. 2 Years now. The agent was very helpful in explaining my coverages. I needed coverage quickly and Assurant was recommended to me by a friend. Thanks.

Assurant has not contacted me a single time regarding my claim. I have sent multiple emails and documentation, written several emails and still - NO RETURN. I've read multiple consumer claims reviews when filing a claim through Assurant Renters Ins and they have all been nightmares for people. I was not able to enter my apartment 12-25-22 to 01-03-2023. I filed my claim once i received enough info from my property management. I regret not reviewing other companies. I have had Geico for my 20 years Active Duty and decided to bundle - Assurant, why drag out the process? My clothes, bedding, shoes, military uniforms are MOLDED. ASSIST!

The online process was easy to go thru, I just wish I could upload my videos. I like the fact that you can skip the wait time on the phone. I like that you can complete the process on your own time. This was super convenient.

It is amazing insurance company, and they gave me a very good price. I insured two cars and also my home with low price. Also I can add all my family members to the insurance card, so they can drive my cars freely.

I find that as a tenant, Assurant's basic policy is largely sufficient to cover my current property insurance and tenant liability needs. The policy is clear and well-explained and the payment options (monthly or one-time) are appreciated. I have already recommended Assurant to other tenants in my complex.

Very easy virtual process with minimal reading, can go back and forward for review and easy payment quotations and options to save money. This is my first experience buying a renters insurance and this platform make me easy this task.

Getting renters insurance was easy with Assurant. The program assisted me along the way making it much more simplified than insurance I had years ago. Thanks for keeping pace with the times', I will recommend your policy application to my friends!

I already had auto insurance with GEICO so it makes sense to get the renters insurance with them as well. The site is user-friendly to get the information I needed to get the renters insurance I thought I needed with them as well.

I filed a claim with Assurant Renter's Ins. Feb. due to a fire. I have turned in all the info. During the last update, they were waiting to get in touch with my landlord to finish my claim which was months ago. I have paid over $4,000 a month for a hotel since we lost our home. They do not return calls! The adjusters nor the supervisors have taken the initiative to help my family. I have sent pics and videos of over 4,000 items and was then told the system does not accept videos. How would I know that if I can't get in contact with anyone? There is no communication to understand the DOs and DON'Ts of the process.

Good pricing, and a super easy and fast experience! I used an Android tablet and Chrome web browser to set up the policy and the whole process was much easier and faster to get through than what I expected it to be. Worth checking out.

I disaster occurred in my apartment. My ceiling collapsed in my bedroom and bathroom. Chris assisted me over the phone and I completed the process today. He was very pleasant and sympathetic to my situation during the holidays. Very clear instructions. The filing process was easy.

Smooth experience to be able to file the claim. Just wish there is a little bit more clarity/guide about what option to choose in which scenario as at times it's confusing which one is the right one. Also, wish they allow us to upload small videos.

The Assurant Renters Insurance website was extremely easy to use and understand. I think it is the easiest site I have ever used to include many shopping applications. Determining the total value of my items was the question I took the longest time to think about. I was a little disappointed that it did not ask about categories that might result in discounts. Nor did it ask what breed of dog I have as mine is an ESA. That is the reason for the four stars and not five.

I had a fire start at a neighbor's home that spread to where I lived, it caused significant damage. (To the point it is uninhabitable for the next 6-8 months). I filed a claim and Brandon P, who was assigned to my claim was patient and very knowledgeable. I had never had to use my renters insurance before, but he explained the process and I had so many questions that he patiently answered. He always responds to my inquiries promptly, and even if I’m a little excited or nervous he is very professional and kind. Assurant also has an awesome chat system setup via text to share documents and information, the payout system is smooth, and overall I was very grateful to Brandon and Assurant for their support, guidance, and assistance.

Absolutely the easiest and most efficient website that I've EVER used. Everything a person needs is readily available. My experience took less than two (2) minutes from start to finish. I would recommend this business to anyone that is shopping for renter's insurance.

I hate having to file claims for loss but Assurant has been helpful and quick to act in the two times I've needed to file with them. The first claim was with a person and that was great. This time around, I chose the self-serve option which basically entails me needing to upload all of the documents myself. It was still pretty easy. Now just waiting to hear back to get an outcome on the claim.

I filed a claim and they responded really fast after I submitted everything. I just don't agree on how they come up with the money that is owed after filing a claim. It's way less than what the items are worth.

The customer service was very kind and down to earth, I am not the smartest when it comes to insurance. He was able to break it down well enough I could understand it. He was very patient and we was on the phone for about 45 minutes. He helped me set up the app and even walked me through the app a bit.

I filed a claim for theft from my vehicle. The claim was accepted promptly and w/o delay. I accepted a e-check for my claim. My bank refused to cash it and I found myself running and spinning around spending hours to get it cashed. I finally ended up paying $50 to get it cashed. That made my whole loss worse. I wouldn't recommend a e-check to anyone.

Nothing wows me anymore. No one shakes hands anymore and no one goes above and beyond. It seems as though no one cares about their jobs and are just there to get a paycheck. The reason I gave this a 4 stars is because of the ease of using the website, I would recommend the site.

Please keep in mind that all the good reviews for this company are from people that have never filed a claim. Every company is great if you've never filed a claim. I'm 37 years old and this is the company that led me to make an account just to warm people. I got tricked into this by bundling with Geico. I've had a claim open since July! They ask me to upload the police report. I do that and don't hear from them for over a month. When I finally got ahold of my adjuster, it was give me 10 days to finish this.

Geico makes buying new policy simple via their online portal. No time wasted with unnecessary human interaction. It is easy to understand your policy term and adjust them if required. The price is transparent and comparable - sometime cheaper than that of other company.

The pricing is reasonable and provides the appropriate coverage without a lot of hassle. Notifications on renewals and monthly payments are given in a timely manner so that they are lapses. When I have questions and concerns the customer services personnel are very friendly, knowledgeable, and patient.

My experience was good, I love this company. They never give me problems and they helped me when I needed them, thank you so much, and I love so much because they also speak Spanish and I feel so comfortable to call this company at any time.

I lost a lot of my property in Sept. 2022 when hurricane Ian blew through Venice, Fl. No one has contacted me. All I received was a check for food loss $250.00. Why is my account closed before it was reviewed? I paid my payment on time and I did not get the help when I needed it. I lost a lot of my property and no agent never called me. Some kid came and took pictures of my damage and that's the last thing I heard from your company. I called and talked to someone I could barely understand and they said it was under review and I will be getting a call from my agent. Who never called. You should stand behind your company and at least pay me for my damaged property.

I lost the contents of my apt in Sept. when Ian blew through Charleston. I filed my claim on Oct. 2nd and the adjuster came to access the situation the week after once it was safe to enter the building. I have not heard anything from anyone at this company since. I have left numerous voicemails and sent many emails with no response. People with claims get sent straight to the adjuster's voicemail. I finally found a new place 2 months later and was going to transfer my policy but I can't even contact a person to speak with in regards to that. I would highly recommend looking for coverage elsewhere.

Excellent customer service and prompt service delivery. The team response to our enquiry was instant and the information was quite supportive especially for first time renters like us. The service delivery was efficient and the time they took to complete renter's insurance was so short and the process was easy.

We were victims of a flood from an apartment above us. We were displaced for six weeks, and we have been trying to to speak with someone to find out the status of our claims and they keep taking messages when we call and say they will call us back and nobody does. This is terrible customer service. We need to be in reimbursed for the money we laid out to be able to move back into the apartment and live there, and we need the proceeds from our claim to be able to go out and purchase furniture and replace items that we lost from flood damage but we can’t afford to do so until we get money back from the insurance agency.

Adding the individual items was difficult because I couldn't find the general names for the items. I kept having to type in the name of the item over and over again. Maybe it would have been easier on my phone or ipad.

Great service, wonderful interaction with agent. Quick to help with my claim. Very professional. I would recommend them to any and everyone I know about the service I received and will continue to use their service. Thanks in advance. Greatly appreciated.

The process of filing a claim was simple and easy. I was able to enter the required information and navigate to each section with ease. It didn't require me to look up any additional information that wasn't readily available to me. I like that I was able to do the claim right from my mobile phone instead of having to sign into my laptop.

It was easy to fill out and was easy to understand, and it only took about 15 minutes to fill out the claim form. I haven’t spoken to a insurance agent yet but should be soon. So far I have had a good experience and hope it will continue