Assurant Renters Insurance Reviews

The Assurant Renters Insurance website was extremely easy to use and understand. I think it is the easiest site I have ever used to include many shopping applications. Determining the total value of my items was the question I took the longest time to think about. I was a little disappointed that it did not ask about categories that might result in discounts. Nor did it ask what breed of dog I have as mine is an ESA. That is the reason for the four stars and not five.

I had a fire start at a neighbor's home that spread to where I lived, it caused significant damage. (To the point it is uninhabitable for the next 6-8 months). I filed a claim and Brandon P, who was assigned to my claim was patient and very knowledgeable. I had never had to use my renters insurance before, but he explained the process and I had so many questions that he patiently answered. He always responds to my inquiries promptly, and even if I’m a little excited or nervous he is very professional and kind. Assurant also has an awesome chat system setup via text to share documents and information, the payout system is smooth, and overall I was very grateful to Brandon and Assurant for their support, guidance, and assistance.

Absolutely the easiest and most efficient website that I've EVER used. Everything a person needs is readily available. My experience took less than two (2) minutes from start to finish. I would recommend this business to anyone that is shopping for renter's insurance.

I hate having to file claims for loss but Assurant has been helpful and quick to act in the two times I've needed to file with them. The first claim was with a person and that was great. This time around, I chose the self-serve option which basically entails me needing to upload all of the documents myself. It was still pretty easy. Now just waiting to hear back to get an outcome on the claim.

I filed a claim and they responded really fast after I submitted everything. I just don't agree on how they come up with the money that is owed after filing a claim. It's way less than what the items are worth.

The customer service was very kind and down to earth, I am not the smartest when it comes to insurance. He was able to break it down well enough I could understand it. He was very patient and we was on the phone for about 45 minutes. He helped me set up the app and even walked me through the app a bit.

I filed a claim for theft from my vehicle. The claim was accepted promptly and w/o delay. I accepted a e-check for my claim. My bank refused to cash it and I found myself running and spinning around spending hours to get it cashed. I finally ended up paying $50 to get it cashed. That made my whole loss worse. I wouldn't recommend a e-check to anyone.

Nothing wows me anymore. No one shakes hands anymore and no one goes above and beyond. It seems as though no one cares about their jobs and are just there to get a paycheck. The reason I gave this a 4 stars is because of the ease of using the website, I would recommend the site.

Please keep in mind that all the good reviews for this company are from people that have never filed a claim. Every company is great if you've never filed a claim. I'm 37 years old and this is the company that led me to make an account just to warm people. I got tricked into this by bundling with Geico. I've had a claim open since July! They ask me to upload the police report. I do that and don't hear from them for over a month. When I finally got ahold of my adjuster, it was give me 10 days to finish this.

Geico makes buying new policy simple via their online portal. No time wasted with unnecessary human interaction. It is easy to understand your policy term and adjust them if required. The price is transparent and comparable - sometime cheaper than that of other company.

The pricing is reasonable and provides the appropriate coverage without a lot of hassle. Notifications on renewals and monthly payments are given in a timely manner so that they are lapses. When I have questions and concerns the customer services personnel are very friendly, knowledgeable, and patient.

My experience was good, I love this company. They never give me problems and they helped me when I needed them, thank you so much, and I love so much because they also speak Spanish and I feel so comfortable to call this company at any time.

I lost a lot of my property in Sept. 2022 when hurricane Ian blew through Venice, Fl. No one has contacted me. All I received was a check for food loss $250.00. Why is my account closed before it was reviewed? I paid my payment on time and I did not get the help when I needed it. I lost a lot of my property and no agent never called me. Some kid came and took pictures of my damage and that's the last thing I heard from your company. I called and talked to someone I could barely understand and they said it was under review and I will be getting a call from my agent. Who never called. You should stand behind your company and at least pay me for my damaged property.

I lost the contents of my apt in Sept. when Ian blew through Charleston. I filed my claim on Oct. 2nd and the adjuster came to access the situation the week after once it was safe to enter the building. I have not heard anything from anyone at this company since. I have left numerous voicemails and sent many emails with no response. People with claims get sent straight to the adjuster's voicemail. I finally found a new place 2 months later and was going to transfer my policy but I can't even contact a person to speak with in regards to that. I would highly recommend looking for coverage elsewhere.

Excellent customer service and prompt service delivery. The team response to our enquiry was instant and the information was quite supportive especially for first time renters like us. The service delivery was efficient and the time they took to complete renter's insurance was so short and the process was easy.

We were victims of a flood from an apartment above us. We were displaced for six weeks, and we have been trying to to speak with someone to find out the status of our claims and they keep taking messages when we call and say they will call us back and nobody does. This is terrible customer service. We need to be in reimbursed for the money we laid out to be able to move back into the apartment and live there, and we need the proceeds from our claim to be able to go out and purchase furniture and replace items that we lost from flood damage but we can’t afford to do so until we get money back from the insurance agency.

Adding the individual items was difficult because I couldn't find the general names for the items. I kept having to type in the name of the item over and over again. Maybe it would have been easier on my phone or ipad.

Great service, wonderful interaction with agent. Quick to help with my claim. Very professional. I would recommend them to any and everyone I know about the service I received and will continue to use their service. Thanks in advance. Greatly appreciated.

The process of filing a claim was simple and easy. I was able to enter the required information and navigate to each section with ease. It didn't require me to look up any additional information that wasn't readily available to me. I like that I was able to do the claim right from my mobile phone instead of having to sign into my laptop.

It was easy to fill out and was easy to understand, and it only took about 15 minutes to fill out the claim form. I haven’t spoken to a insurance agent yet but should be soon. So far I have had a good experience and hope it will continue

I filed my claim on Oct 7th, which was related to the tropical storm on Sept 30 (small claim of 6 items!). I was told by my FIRST claims adjuster (who took a week to contact me) that once I submit the needed docs, the turnaround time was around 4-5 days. Well, I submitted all required docs on Oct 17th. I waited and waited and kept trying to reach my adjuster, and couldn’t leave a voicemail bc her voicemail no longer worked, and the main claims line went straight to voicemail and the mailbox was full. I sent countless emails - nothing. I finally figured out how to talk to a real person who told me my previous adjuster no longer worked there and I had a new one.

The process was seamless. It was very straightforward and simple. The performance of the application is fast and easy. The design of the website is easy to navigate as well. The instructions are clear. The uploading of files is very fast. I recommend Assurant to my friends.

I became homeless in September 2021. I do have an income so I needed assurance (see what I did there?) that what I had left was safe and insured. Assurant is affordable and it was easy to apply for. The documents I needed were available immediately.

My experience has been the most horrific experience I have ever experienced when it comes to service! I filed a claim October 6, 2022. I was sent an email stating my claim was received and to submit documentation. Due to this being my first time filing a claim I had more questions regarding what was needed. I called customer service and was told what to submit and how to submit it. I submitted all documents and was given a date of October 21st 2022 when it comes to hearing from the adjuster Hilda **. That did not happen. I then called and was told by customer service Hilda left a note in the account stating she tried calling me. However, my voice mail was full and she could not leave a message. This was false. I was then given a date of November 4th.

I'm using Assurant because my late mother was a policyholder and she was was very happy with the coverage. That's what made me decide to use Assurant for renter's insurance. Their integrity and commitment are vital. I wouldn't trust any other company other than Assurant, I trust them when it comes to coverage for personal items and whatnot; I believe they're the best company out there. As I said, my late mother utilized Assurant and she was extremely satisfied; so, it was natural for me to choose them too.

Easy to enroll / de-enroll. Everything done online. I didn’t make any claims yet, thanks god no issues or damages so far but I think the claim process also will be easy if it comes to that. I trust Geico and its sister companies for almost 15 years, they never let me down.

Excellent customer service, fast response and very helpful information. I was able to get something corrected by an agent due to an error made previously which was very helpful. I’m thankful for all the help I received for what I needed.

Luckily I have not had to use the insurance and hope I never will have to. It gives me peace of mind knowing that I have this and because I bundled it with car insurance and I got a great rate. The paperwork was all online and it was easy to understand and read. Even living in a senior apartment that has fire suppression and smoke systems, this insurance will cover all my belongings.

My renters' insurance company has responded to my claim, in a timely and professional manner. I have been a Geico customer, for many years, so, when they recommended Assurant, I trusted their advice. I realize, that many property management companies require that the tenant carry renter's insurance. I rent from an individual (who owns multiple homes, which he leases, on an annual basis). He did not have that requirement, but I decided, since it is a single family home, that I should get the insurance.

The process to file the claim was streamlined and less time consuming. Very easy to do. The upload process was very easy and allowed you to upload multiple documents all at once. The ability to understand the website and navigate it is so easy my 5 year old could do it.

I am a repeat customer since 2021 and you have made it easy for me to live more comfortably not to have to worry if something were to happen. The company has made it so easy to fill out the application and the cost is very reasonable.

Hurricane Ion was here over a month ago. I filed my claim long time ago. I can’t leave a message in cars. Mailbox is full. I’ve sent several emails. No replies. I even texted. No replies. I am disgusted with this company. Even though my payment goes on time monthly.. They don’t even have a customer relations department managers and claim adjusters work until five only so after hours service is useless. Unfortunately they’re still paying to the staff… So renters insurance buyers please be aware it may be a fraudulent set up, not really clear what’s going on!!! Anything I can say is no replies.

Process seemed much easier than I would have thought filing a claim would be. This is the first time we've ever had to go through anything like this and this system made it much less stressful than we anticipated. We will be keeping them for our Renters insurance.

Assurant is an intuitive platform. I haven't finished filing my claim yet but so far, the process has been simple and clear. References and guides to get to claims are clear. User friendly and information is easy to access. I haven't had to dig for any information and the information stated doesn't need to be deciphered.

This process was straightforward and easy to understand and use. Additionally, the rates were fair and reasonable for the amount of coverage. Finally, the types of coverage were appropriate. I am glad the apartment owners offer Assurant to their renters.

I recently had substantial weather & wind damage to the roof of my manufactured home & started a claim via the Assurant Website. As stressed out & worried as I am over the roof damage, I was more than relieved to start a claim with ease.

Assurant is very responsive. They manage my policy with expertise and with extraordinary care. I truly appreciate seeing immediately all requests for changes to my policy. They are sincerely appreciated, and I highly recommend them. I base this recommendation on being a customer for more than four years.

I changed to Geico Motorcycle Insurance and Assurant Renters Insurance. I saved $1,000.00 by changing to Geico Motorcycle Insurance with better coverage including roadside assistance and towing and saved $1,000.00. The renters Insurance was about the same cost of my previous renters Insurance Policy BUT I received better coverage with Assurant.

My basement flooded due to a faulty washing machine. I contacted Assurant and filed a claim to have my pack out covered so the repairs could be done by my landlord. I spoke to my adjuster, who was very friendly, a few times during the initial filing. Once the work was complete and I was ready to have my personal property returned, the pack-out company, Core Restores, needed to settle the account with them first.

Every renter needs a policy and Assurant is the one to have. We are all familiar with GEICO and this company falls under their umbrella, so consider it a brand you can trust for all your apartment coverage needs. And feel assured that your property protection and liability coverage will not change.

I have has Assurant renters insurance for some time. I have found their service quite satisfactory and reliable. It will behoove anyone in need of rental insurance to look into this company. It's quite simple and quick. By trying it and recommending to friends and relatives one can have peace of mind.

It was very easy to understand how to secure the insurance. The directions were clear and the price for the insurance was affordable. I liked the idea that one roommate could be added at no additional charge. I am pleased with my experience of getting this insurance.

I am amazed at how fast my rental insurance claim has been dealt with. On top of that, every person I have dealt with through this process has been so kind, professional and understanding. I couldn't be a happier client and will definitely refer this company to my friends and family in the future.

The process was very easy and seamless to take care of online. However, there was an issue with date feature when listing items. It does not allow you to choose October, November, or December as the month. Also, the area to type out the details of the incident had a maximum amount of characters. These two issues prevented total accuracy while reporting details to the claim.

Very easy to include with car insurance. I just called GEICO and received the information to include. Very efficient. Representative was efficient, provided the information I needed, and processed the insurance very quickly. No muss, no fuss!! All representatives need to respond to their customers with empathy and efficiency. Assurant has done this throughout the years I have had coverage.

The claim filing website was easy to use. The only thing I'd suggest improving would be the access to it. I had to go through many phone service hoops to get the link. If it was easily accessible via mobile app, it would be much better.

This was my first time renting and with the help of my mother, we found Assurant. The price was in my budget and the process was very easy. I would recommend to shop around, find what fits for you. Though, Assurant was the best price.

Love the website! Super cute and bright colors! Easy to navigate and prices beat other major insurance companies!!! Can’t go wrong with this company! I was beyond pleased with how simple and streamlined the website was! Not only that the payment options definitely was the main reason I chose Assurant! After my 1st payment today I only have 3 reasonable payments left!

Great experience that I've had. I would recommend people to go for it. The experience is great. So just ask questions if you do not understand and the representative will explain it to you in full detail. The experience is totally above and beyond your expectations.

I found it very easy to increase my coverage as I went through the renewal process. With inflation I decided it wise to increase the coverage amount. I find your premium quite good as well. Your website is easy to use.

Updated on 10/31/2022: I have had a claim open since (Labor Day weekend). I am working with George G. It took him 2 weeks just for the initial call. Once received he informed me of the things they were not going to be able to pay for, he also let me know that I need to find the receipts to the items I am reporting, which other insurance companies do not require you to do this however I found most of them and used bank statements for the ones I did not have. Another 3 weeks passed and I had not heard anything from him when I did he had his own prices on the items that he asked me to get proof of then did not include all of my items.

The process was easy. The instructions were clear and easy to understand. I have never had renters insurance before, so I did not know what to expect during the application process. I was pleasantly surprised by how easy it was to get coverage online.

We have been w/ Assurant Renters for a few years now. The quality of their Customer Service Reps, you can't find anymore.. They are knowledgeable, Courteous and treat you the way you would want to be. They treat you as "Family". We will never leave them and tell all my friends to make the switch..

Super easy and fast. Done in less than 5 minutes. I didn’t have a single problem with this site at all. I thought it was gonna be $100 or $200 per month but it’s so cheap. Only $15.45 a month. Thank you Assurant.

I appreciated the simplicity of the transaction. The application form was easy to fill out with nothing but the most relevant information requested. I also find it very convenient that Assurant works so closely the Old Town Lofts Apartments of Equity Residential.

Paid claim timely caused by timely. However, somewhat disappointed my claim was denied so I had to pay for the damages caused by tenant. Nonetheless, it is beneficial to have landlord insurance, it's a saving grace, and keeps situations timely and less confusing.

Geico is a cut above other insurance companies, I have been with Geico on and off for 20 years... Home, Car and Motorcycle insurance..Great Service! Good Products and all around class act. Thank You for a great experience and a great website!

Agent extremely easy and pleasant to deal with. Acted as an advocate for me, Knowledgeable of your products and recommended the product that was best for my needs. It provided the coverage needed at the most economical cost. Highly recommend your products and most impressed with the personal skills of your agent.

Assurant has been great. Have used them for last few years. Coverage is just what we need, received a reminder a well before renewal was due, ease of using site to renew was simple, price was right, and discount for multiple policies (auto being the other through GIECO) was a bonus. Would and do highly recommend! Thank you for offering such great service.

The Ceiling fell in and I made a claim, the customer service agent was thorough with a quick information gathering process. The call to action online claim process was efficient to start the process. No real way to ascertain the level of service yet.

Have water damage in my apartment. Have 3 kids. My walls are completely torn apartment. I should not be staying here and I tried to contact my adjuster 30 times today. Goes straight to voicemail. By far the worst experience I’ve ever had. If anybody needs renters insurance I suggest you pick another company.

I am very happy with the service. Customer service agents were very responsive. They helped me in every step. It's a very straightforward system, user-friendly too. I highly recommend the online claim filing service. I am very happy with the service. Customer service agents were very responsive. They helped me in every step. It's a very straightforward system, user-friendly too. I highly recommend the online claim filing service.

The representatives were very courteous and informative. Everything was explained in detail. I knew what to expect, billing, payment due dates and coverage. I am extremely satisfied with my policy and have recommended the company to my friends and relatives.

So easy to sign up for needed product and affordable for a single person. Hopefully this review helps someone who takes care of themselves with a limited income. Living in a high priced economy is hard enough but internet bought insurance was stress free and just right for what is needed at this time.

Having renters insurance is affordable and very easy so everyone should buy for his own peace of mind. Also, today most of the rentals require renters insurance. Everyone should get it sooner than later. Me and my family get it without any hassle so why not everyone.

Great company to do business with. You guys are always ready to answer my questions and I always get great service. I have been a customer for two years now and recently I had property stolen from our place and I was not sure if it would be covered but my wife told me to call anyway, well I'm sure glad I did and the customer service rep was so helpful with helping me file a claim and replacing my item. All I can say is thank you.

I am so thankful for Assurant. I purchased my rental insurance through Geico and though I could not afford renters and auto I contacted my renters insurance and made my payment and right after my things were stolen, broken and I was in a wreck. I live in a college dorm and every body. Anybody listening...You need this. Though college should be safe. Things happen. It's only a small fee per month and could save you a lot of hardship in the end. At least you get the thing you need.

First time purchasing a renters policy, never knew how easy it was to purchase and never knew how reasonably priced it is. I like that I was able to go thru my auto insurance provider and not a slew of Google results. Assurant made the entire process easy! Thank you for being so user friendly!

The phone representative was quick and knowledgeable. It took some time for me to get all the proper evidence and legal paperwork together. But the customer service experience of reporting my school backpack and the items in it |Samsung Galaxy 22 Ultra and Microsoft HoloLens II| taken from my home residence was a life-changing experience, but I have learned.

I found the process to be efficient; the electronic interaction to be professional, and user friendly. The pricing was very reasonable. The overall experience was pleasant. I would definitely refer Assurant to colleagues and friends. The Assurant model is exemplary, and could be utilized as a prototype paradigm. Thank you!

Expert care and service. Customer service agents are very helpful and explain what is needed to file a claim. They are quick to respond to your emails and or phone messages. Very friendly and are genuinely concerned and happy to help.

This site is very helpful. This is my first time using this site. It was fast and easy to use. I would definitely use this site. If I had friends trying to find a insurance, I would recommend this site. I have no further questions.

Assurant Renters Insurance has reached out to me and has resolve my issue. I appreciate the call backs.

I didn't shop around for renter's insurance, was just offered a good deal because I have Geico. It was super easy to sign up and to renew the policy every year. Customer service (though my experience has been somewhat limited) has been thorough.

Very easy to complete! This was my first time filing a claim with my renters insurance and I was not looking forward to doing this clerical work in the midst of a housing emergency but it was so easy and virtually painless to complete which was a relief.

Was easy and straightforward the overall process. The instructions on how to fill out the application were easy and user friendly. They continually followed up with me and reminded me to submit the claim after I got busy with other things. They never gave up on me and my claim which I appreciate.

Customer service is very efficient and friendly. The response is very quick. 10/10 on people skills! The insurance scheme is also easily understandable. Would recommend renters to go with their insurance programs. They can also edit and correct your insurance plan over phone very quickly. Even though the waiting time was long to get connected, the work was done very quickly and efficiently.

It's very easy and simple. Thank you for helping with my loss and making it easy as possible for us home rentals to be helped without worries. Thanks for be concerned, it's times like this when you think you're out and down, there's a helping hand.

The representative that helped us was fantastic! Made the entire process easy. We had been having issues with the lender rep being able to set up the escrow account for the insurance. When I called Assurant I had no problem finishing the set up. It made my day! I had no idea why there was a problem.

Updated on 09/09/2022: I really don’t like to write reviews however it seems writing one here is the only way I get a response from this company. I had initially filed a claim 07/27/22 due to water from drain getting all over my laundry room floor and ruining hundreds of dollars of clothes, a mattress and other items I had stored in there. They said inspector had to come and see the damaged property, when he showed up Sunday morning unannounced I was still in bed but I called him back and just for his information let him know I had already thrown out the damaged property as it had already been a week and the clothes and everything were moldy and I am sensitive/allergic to mold.

Fast and easy work. Excellent pickup. The right insurance. Good people. Geico insurance. I love it. My friend or relative looking for condo or house insurance I reference Geico. I have car insurance Geico and I have a condominium association Geico.

Assurant has been very informative for me, and fortunately I've not needed to have to file a claim. Although I would expect all to go very smooth. The policy is reasonable enough that I can pay for it yearly not monthly.

I'm glad to have Assurant to have my back. If I would every experience any disaster they got me covered. I didn't have them in the past when I did experience 2 fires and lost a lot but now I don't have to worry and I would recommend them to everyone who has a home or rent to sign up.

I've never had any issues with Assurant as my renter's insurance. It was easy from the very beginning; from crafting my insurance coverage to making monthly payments on the website. Zero issues! I would gladly recommend it to my friends and family.

It is one of the companies under Warren Buffet. Particularly in insurance business, integrity and trust are 2 most important tenets. Buffet have both. I also had a Geico car insurance. Now that I currently have a Travelers and had 2 claims, against which I can compare my experience. Travelers processing is slow and inaccurate as my body shop had to correct their assessor's estimate and also as I had to correct their quote of my coverage. I am extrapolating my experience in the condo policy. That's why I switched to the Geico recommended company. kt

I appreciate receiving advance notice of my renewal & the option of automatic payment that Assurant offers customers. The coverage is very comprehensive for the premium cost with some extra inclusions for additional protection. The company gives their clients good value for the money.

The process was very easy and I was wowed at the cost (very reasonable). I always thought renter's insurance was not necessary because I did not think I had anything of value to insure however after talking to the representative, I realized I was wrong and that I was making a good choice in starting a policy.

When I need my condo insurance, I looked around and I found this insurance very reasonable premium and the coverage. I have been with them for > 5 years. Same premium for the same coverage. Their customer service is very efficient.

Everything seems so good so far, it was referred to us by our apartment agency and our property is extravagant and the payment plans are good. It's nice to go 5 months and not have to pay a bill during the summer. I just hope they pay damages as they claim they would if it is ever needed. I love the easy online payments. So I can only speak to one side of the experience and not the full experience. Client for a few years now. The last rate increase was a bit much. Insurance executives need to learn to take a pay cut from the top and pass it on to the renters who made them rich.

The ease in being able to print my proof of insurance document upon purchase and give it to the landlord on the same day was very convenient! The signup online was very convenient and user-friendly! I have already begun recommending this company for insurance.

It only took a few days to get. The letter was friendly. Thank you. My entire policy was sent and contained all of the important information my apartment complex wanted. I have actually told people about my renters insurance from Assurant. Unfortunately they obviously haven't looked into it or I would have heard from the company.

I would recommend Assurant for all of your Rental insurance needs. They are easy to work with and makes your policy easy to read. Customer service is wonderful as well. I have never had to do a claim, (Knock on wood), but I know that they will make it easy to complete.

I applied for renters' insurance. It was very easy and very clear and understandable. I would highly recommend American Bankers Insurance Company as a reliable Company to deal with. I highly recommend them. When I opened the web page it was so easy to follow the instructions. I was able to get signed up in minutes.

Assurant makes the process to get renter's insurance very easy and the price is truly budget friendly. I get proof of my insurance that I can print as well as keep on my phone. I know exactly what is covered in my plan and so glad I found this product.

Easy, seamless communication on the website, so you don't need to get on the phone with anyone, and you have all the information at your disposal. The email and billing schedules are also very, very well done. I would highly recommend this provider to people living in apartments and homes are. They are very dependable and their pricing is also extremely reasonable. I also should point out, I very rarely leave reviews for this kind of service.

Sometimes there were issues with loading, I would have to refresh a couple times. I had trouble adding a billing address, but that could have been just my computer. Otherwise it was a wonderful experience and an easy site to use!

My renters insurance is good so far as I can tell, never had to use it. I do know that I looked around at coverage and pricing before deciding and Assurant had the best I could get for my needs. I have been with them for 5 years now! Hope I never have to use it, but glad it's there in case I do!

This is the best-priced renter's insurance & coverage that I have found. Also, it's a plus that they are partnered with Geico, with whom I have car insurance. I like that they offer different payment schedules, i.e. monthly, quarterly & annually.

The Representatives I spoke with were very helpful. It was very easy to set up the policy. They gave me all the information I needed. I then unfortunately had to postpone my move-in date, and when I called assurance, the representatives were very understanding and made me feel comfortable and reassured me that the previous policy would be canceled and a new one would be written and sent to me. And that was done very quickly and I was able to forward it to the apartment complex.

Easy to manage through the same place you rent from. Better coverage. Easy to pay installment plan, they contact your landlord directly with proof of insurance, saving you time and the hassle. They make the whole process so fast and easy, with many plans to choose from. Customer service is fantastic, very friendly and fast to get a hold of.

It has been three weeks since I have filed my claim. I have yet to hear from my adjuster even though I was promised I would hear from her in 48 hours. It's hard to find a human. I am regretting my choice now.

I needed to transfer my insurance from an old address to a new one. Due to the time my furniture had to spend in storage pods there was a bit of a mixup.The agents were extremely professional, competent, friendly and knowledgeable getting this fixed. I highly recommend the staff at this company.

Ease of use finding the coverage I need, and the renewal process the last few years. I have nothing but positive things to say about my time with Assurant. Thankfully, I do not have any experience with filing a claim and hopefully never will! :)

Easy to use. Had no issue getting my order and price was as expected. No problems with the website either. Very satisfied overall. Positive experience on my side. Review process was also very convenient. A pleasure working with those guys and will continue to use them as my future needs change. The whole process was very customer centric.

I love having the security of knowing that I have Renters Insurance and it was so easy to get as I have Geico for my car insurance and have for many years. I highly recommend this insurance to anyone looking for Renters insurance.

I give it a 9 only because I have not had the misfortune of needing to use it but the ease of such low cost and having payments deducted quarterly works for me. Although on a yearly basis I do seek out less expensive insurances.

I checked online for ins and when done a agent called me and we talked about pricing and I gave him my information and he was fast and quick about pricing and professional about the whole transaction. I was amazed and that was it.

Everything went smoothly with my renewal and my community received a copy from Assurant regarding my renewed renter's insurance. The staff were friendly, and professional, throughout my renewal process. I have been using Assurant for quite a while and have had no issues.

I was able to complete the entire process online. It was truly a truly easy process. What amazed me was the cost. I had to make a couple of updates prior to the policy effective date and I was able to make those changes online as well.

So far this has been an easy company to work with - ease of information details, obtaining coverage, affordable rates, payment scheduling. When I call needing to speak to someone in Customer Service, agents have so far been very knowledgable, respectful and courteous and quick to handle the matter. I have never had to file a claim, so I do not know how that process would proceed and turn out.

The Claim process was a bit confusing. It wasn't clear if my claim was handled by emailing pictures or the person that came to make the estimate. It also never was any follow up whether the claim will be paid by my policy or the building's master policy. Compared to GEICO auto policy certainly it was a lot different service.

I needed rental insurance and the app made it simple. I like using the GEICO app so that is why I purchased the rental. So now I have both auto and rental and will save having multiple policies. I think I have the best policies at the best price. So I will tell everyone how great the GEICO app is. Thank you! Ira **, Jacksonville, FLORIDA.

I am glad I have renters insurance. The renters insurance gives me peace of mind, especially now during the hurricane season. I hear it's fairly easy to file claims and to get results right away, that makes me even more secure.

I liked their courtesy and the way they presented me with coverage information, always concern about my needs. They helped me to find the right coverage for my mobile home. Very efficient and knowledgeable. I got my policy paper as described. Thank you all. Many blessings.

All good, takes care of what I have in my apartment, easy pay online, know I'm taken care of. Related to Geico, so know has to be good. Have other insurance to take care of things that don't fit into my apartment, but how can you not trust a Geico company?

I filed a claim on May 10th 2022 about my items being stolen from a moving truck. My adjuster manager goes in and denies my claim saying they don’t cover damaged property. I clearly said I had STOLEN PROPERTY so they closed it based on the wrong assumption. Adjuster tells me she will partner with the manager and says she can do my claim in one day and all of a sudden everyone is ghost. I called in several times about someone calling me back to tell me what’s going on and a month later still nothing so I’m reporting this company. They are terrible and don’t return calls or emails. I’m disgusted and I can’t even go the website to check my claims because it is not updated. No way I’m going to keep paying to be covered and get this type of treatment. Anywhere else the claim would have been done and settled.

I have been a customer for many years. It is easy to set up a policy online and it is easy to log in and make any changes that I need to make. You can even transport the policy to your next address very easily. I like easy.

Fortunately, I haven't had to use your service to file a claim. So no wows or frustrations. However, I do have peace of mind knowing help is only a phone call away. I rarely think about insurance. If I had to do it all over again, I would.

I’m proud to have you as my insurance provider. Thank you for all that you do. You comforted us when we had a problem and took control. You provide guides. I really thank Geico for recommending you to us.

I recommend that everyone should have rental insurance on their personal belongings. Most do not realize that other insurance does not cover personal belongings. Assurant staff really broke it down for me and gave me all the information I needed. I am glad and proud to have Assurant behind me. They have my back.

I am very pleased with this company, I received great customer services and everything was handled in a timely manner. I experienced a water break in my apartment and had water damaged to personal items. All was covered. Thanks for your great services.

Their service has been great so far. Now requesting better explanation of what insurance covers. So far employees have been very helpful. I feel like I would recommend the company. Once I get better explanation I will be one hundred percent with the policy and their service. This is my first time it’s this type insurance.

I spoke with someone after hurricane Ida about an electrical surge that burned my washing machine wire. I was told someone would get back with me. It worked out and I didn't have to replace my machine, but I never got a return call. Although, I didn't need to file a claim, I expected a return call.

I am very satisfied with my Assurant policy. The premiums are low. Sign up and renewal is effortless. Filing a claim is easy. They paid my landlord for some flooding damage and didn't raise my rate. The only thing I don't like is that I can't change my billing options online.

I needed car insurance and I started to talk to a representative about car insurance on the phone. She explained everything thoroughly and we completed it perfectly. I just asked her about renters insurance. She directed me to another team member. At the end I got renters insurance in upcoming 15-20 minutes. It was Fantastic to be insured this fast in one phone call.

Service was great! Agent I spoke to was super knowledgeable and friendly, would definitely recommend and continue to use Geico for all my insurance needs. Geico always provides fantastic customer service and has no problem answering all of my questions.

I've always had a good experience with Geico Insurance for years, and now with Assurant for the past two. I will admit they made it easy and anyone can afford it. They are on point with documentation, keeping it up to date and accessible. I just renewed my policy and will most likely continue to do so.

The Assurant customer service was so helpful when I had to change my effective date and address. Everything was done so smoothly that It was all resolved within a couple of days and no follow-up was needed! If you're looking for renters insurance do not hesitate to give these guys a try!

Okay. I am a single, "over the road" trucker and I am rarely able to be at home. I was not aware that my rental insurance had lapsed (it slipped through the cracks in my bill-paying) and I was very concerned that I was going to have a problem getting it reinstated. When I called the Assurant Renters Insurance number, the people were very helpful and the reinstatement was easily and almost effortlessly accomplished. I was pleasantly surprised and I give Assurant a 100%, "A+" grade. Everything is back in order now and all is well. I can be out here rolling and delivering stuff all over America without being concerned about my coverage! Excellent!

Believe me, if I could recommend an insurance it would be GEICO. Trust me, It has a tremendous platform and it is easy to use. It is unbelievably fabulous how transparent this company is. To be perfectly honest, it is very much involved in the quality of their service, that I can tell you. By the way, I must tell you, I have many many friends who use other insurance companies and those companies don't have a clue.

I have never had a problem, it is thankfully one of those items you can just pay and forget until it is needed (hopefully never). I have trusted GEICO for decades, and with Assurant working through them, it is one less problem I have to concern myself with. Thank you. HB **

I wouldn’t recommend anyone purchase insurance with Assurant, ever. For starters I’ve been a customer for a little over 2 years, considering I never had to file a claim in that time span everything was fine. My autopay came out on time every month and that was that. Fast forward to March 19, 2022 I was returning from out of town for my birthday trip and I made a stop along the way. My car was broken into and EVERYTHING I had was stolen. My window left shattered, almost $7,000 in Louis Vuitton luggage stolen. All of my new clothes I had JUST shopped for, it was all gone. Everything.

The customer representative was courteous and explained everything clearly. The price is right. I checked with several other companies but Assurant was the easiest to work with. Everything went smoothly. I would recommend my friends to go with Assurant any day.

In short I recently had a vehicle with my belongings stolen that are covered under my policy.. The process is drawn out and the adjusters are pure lazy!! They do not help and expect you to do their jobs.. I also have Progressive for my car and worked with them simultaneously.. The experience was day and night.. My Progressive adjuster was available and returned calls while my Assurant rep was never available regardless of email, text to the designated app or phone.. I loved working with my Progressive guy. He made me feel like he cares.. Assurant had a, "Well you figure it out attitude.." Not someplace I wanna continue to give my money to.. With Progressive my claim was resolved in 1 week and a half while it been a month and 2 weeks with Assurant still going through claims process .. I feel like I need to note I am no way affiliated with Progressive just had a way better and seamless experience with them considering.

The reason I rated that it's extremely likely I would recommend Assurant is because their pricing is competitive and the relationship they have with GEICO. I also like that they have a strong customer service and are ease to work with.

I’m thankful for the courteous representatives I spoke with. The price is affordable, received the policy in a timely manner and I could understand what I read without searching every word. This policy has everything I need and more. When compared without others Geico is by far the better choice for me.

My experience is very good with Assurant. I got what I was looking for in few minute and with few clicks. Insurance price is also reasonable. I am new to USA and this makes my life easy. I would recommend other to use. Thank you.

I was very impressed with Assurant Renters Insurance! They were recommended by the apartment I was applying for and the process was super easy. My coverage is affordable and with auto pay I never have to worry about forgetting to pay. I will definitely recommended to friends and family!

It was good but took a little long to load. I am hoping that all the information required was submitted and I can update if there is anything missing. So far I am happy with the service I have received from Assurant.

I did not understand the initial renewal charge of $23.51, while the recurring monthly payments for the year are $16.95. I am guessing the $6.76 difference is due to the start date of my policy. It would be nice to have an explanation.

This is will my very first claim so I am hoping things go smoothly. I have heard from family/friends that Assurant is a great company. I am looking forward to finding resolution to this claim and working with my adjuster. The only thing I would update to the online experience is being able to upload more than nine video and to add no character limit for the description section.

Fairly easy to use, however submitting the pictures in the correct form was a bit confusing, otherwise the website is easy to use! It was easy to use on my laptop and put in my claim to get a response from the insurance. I will use them again in the future!

I have no complaints whatsoever. I love that Assurant auto-renews and I don't have to do a thing!!! Anytime I've called everyone has been super nice and extremely helpful. That's how customer service should always be.

It was quick and easy. Thanks. I wish there was a way to provide more information about a product. like my comforter, bit is a King Size down hypoallergenic comforter. this type of comforter is usually around $500 for a quality item. Mine was $370. It's worth the price as it still looked as new as when I purchased it prior to this incident.

I was assisted by a very competent insurance adviser who was able to guide me through the process of selecting the right policy for my needs. Thanks, it's not very often today that you are provided with knowledgeable and friendly assistance with only one phone call. Nice job. Thanks.

Everyone has been very responsive and helpful. The online insurance claim experience was very easy to navigate. Not only was the online experience very easy to navigate they also sent out regular mail to inform us of the status of our claim which was very helpful so we could stay on top of our claim. Thank you Assurant.

Assurant was fast and efficient in handling a water damage in my home. The results were satisfactory. I was relieved from any stress or financial hardship that the situation called for with their quick response and generous offer.

I have used Assurant for 5 years now. Each renewal was easy and reminders are sent until payment has been made. Their rates are very competitive. Their website easy to use. I would highly recommend to use this company for your insurance needs.

There are some questions that don’t match the damage, but have to be answered anyway. For example my damage was on the roof, there were no rooms affected(interior). For the most part however, it’s an efficient method to file a claim.

The app was very user friendly and easy to follow. The questions was straight to the point and easy to follow! I appreciate Assurant expediting my claim, Thanking You in advance! Peace & Blessings, Multiplied!

My experience is that they have simple and friendly procedures, which facilitates operations in a short time. I could recommend it to other people so that they acquire a policy with them. Also the renewal process is automatic.

I was burglarized and since Assurant is my insurance provider I used them to file a claim. The experience of filing a claim was super easy and straightforward. The way the UI is built allows for a super seamless interaction.

I was able to place a claim online on a Sunday. I don't have many days off so this was very helpful. We live in a very peaceful neighborhood so this was very unexpected. When you work so hard for what you have this is disheartening.

I was very impressed by Assurant and loved my bonus. I'm always delighted when I receive an unexpected surprise such as a reduction in cost. Thank you! I will continue to use assurant as my renters insurance and most definitely will recommend assurant to family and friends.

You guys were really great helping me out and pointing me to the right direction. It was quick and easy process. I really appreciate the help Assurant gives me. You guys really do a great job on helping the people in need and very quick on answering claims.

Outstanding professional courtesy and willingness to make sure that my renter's insurance was reinstated at no extra increase. The customer service representative connected me with the person who was professional and not the least bit condescending. I would recommend Assurant for renter's insurance without reservation.

Great Customer Service. They work with you on your payments that are due or past due. They give you a grace period for you to work on getting the money together for payment. They make sure that they have covered everything you needed help with before ending the call.

I have had renter's insurance with Assurant for about 10 years, and it is one of the most affordable rental insurance plans that I have found. I had to make a claim for the first time a year and a half ago, when the building next door caught fire. Though we didn't burn, all of my belongings were damaged or destroyed by smoke and soiled by soot. Assurant made sure that all of my textiles got a professional cleaning and that badly damaged furniture and artwork could be replaced. I can not recommend Assurant highly enough.

It was so easy to add renters insurance to my Geico auto policy, and it covers so much. Plus, it helped me save money on my auto policy! The Geico rep was very helpful! It was effective that day and my discount was applied right away.

The service is excellent, and the price is fair and affordable. The policy coverage is competitive with the market. I am very satisfied with the policy, I confident and my landlord is very happy to see that I have good coverage.

Great customer service. Help answer all our questions and made sure every information we gave was accurate in any way. And at the end Thanks us for our call. If I need any help with getting info I won't wait to call.

Hello to all who read this review. As a 3 year customer of Assurant Rental Insurance, I found it to be an immense dissatisfier with the management of my Water Damage claim. The Claim Adjuster ** was unbelievably rude and disrespectful, provided subpar customer service, and treated me as if I was NOT the victim of substantial water leakage/Flooding due to the negligence of my property management. The adjuster would not contact my property management for verification despite that information being requested in the initial claim application.

Easy process so far. I have filed my claim on-line, as well as submitted pictures of the hail damage. This has been a easy process to this point. I feel confident the rest of the process will go as smoothly.