Assurant Renters Insurance Reviews

My adjuster Bryan ** was absolutely amazing. He was compassionate, efficient and detailed. He kept me in the loop every step of the way and the turn around time was very quick. Overall the experience was top tier. The online form was easy to use while submitting my claim and the link sent for claim payout was very efficient.

I would like to highlight Steve **, for being a very professional, knowledge, friendly, courteous, and funny adjuster. And I'd like to Thank him for assisting me thru the entire process of getting my claim processed and completed. It was really a pleasure meeting Steve and speaking with him overall to get the claim closed!

Everything was handled in a timely manner and I was satisfied with the Adjuster's final decision. I didn't have any issues with the Assurant agent. I was quite satisfied with all the detail work that they did. It was an excellent performance. I will recommend them to anyone. They made it a great experience and easy.

I have had vandalism and probably stolen to my home. I have called insurance. They have made me three separate claims and neither claim has been paid at all and I have coverage. I wouldn't recommend this company for Renters Insurance.

Your site is easy to navigate. Information/questions, were in a format that helps the consumer to state reasons for why they are filing the claim. Plus pictures uploaded at a quick rate. Talking to a Assurant representative over the phone was very helpful and efficient in getting the process started.

Joshua, my adjuster, was very attentive & responsive. He was very clear about the process and guided me through the stages and necessary paperwork. The process took exactly the length of time he had originally predicted with no delays. Overall I was pleased with the experience and I would recommend Assurant to my friends and family.

THEY DO NOT PAY CLAIMS IN FULL! My car was stolen in July 2023. It is now October 2023 and I have been trying to be reimbursed for several items that were in my car when it was stolen. The claims adjuster has given me nothing but the runaround, even though I have submitted everything that they have asked for, I submitted, police reports, photos of items and an explanation of what has happened, and since the items on the amended police report were "Apple" products I needed original receipts. I do not have original receipts as the items were at least two years old. I pay for this entire policy, including replacement cost only to be told they will not pay unless I submit original receipts. Maddening! Their VP made $1,200,000 last year And I cannot get $895 to reimburse me for my Apple earbuds, wireless keyboard and mouse. Unbelievable.

I have been with Assurant for a decade. I have been blessed to have never needed to file a problem. Knowing that when I need to Assurant will be there to help me is wonderful. It's also very helpful that Assurant sends my apartment manager a copy of my yearly renewal automatically. The way things are going right now, the crazy weather and all the worldwide problems knowing that if anything happened I'm covered by Assurant is very reassuring.

It was very quick and easy to file a claim. Response time from our adjuster, Chanel, was quick. Any questions we had were answered thoroughly and in a timely manner. There is nothing that I would change about my experience. I am very happy to continue my policy with Assurant.

Assurant rental insurance has been very beneficial and helpful during this time of crisis for me and my family. My Assurant claims manager Ashlyn has been very very kind, very understanding, very patient and helpful through my claims process. I have told everyone I talked to always make sure they buy renters insurance and before I never had renter's insurance. I would have been completely out of luck and not a chance to regain the things I lost or the opportunity to put money towards first and last month’s rent into a new place to live. I highly recommend Assurant rental insurance to everyone I talk to and my claims agent has been great to me throughout the process. Very Satisfied customer and highly recommended everyone to have renters’ insurance and it has greatly improved my eligibility with finding rentals to move into.

Easy access online as well as quick signup. It's very easy to understand each section when creating your insurance policy to fit all your specific family needs to make sure everyone is covered in case of an issue. There is specific sections for pets as well as personal belongings and more expensive items which is perfect.

This is the worst renter's insurance company I have ever used. Their customer service is so deplorable it is offensive. I filed a claim in June 2022 and promptly submitted ALL extensive, required documentation. I have never received any updated information on the status of my claim since then, despite MULTIPLE attempts to contact them through various channels.

I was able to renew using the automated system when I got the reminder. The process did not take a long time. The automated system understood my request and took me through the process. I have been with this company for about 5 years and would recommend them to everyone.

You are the absolutely worst company to ever deal with. I’ve been waiting almost a year to have my claim processed after someone stole all of my belongings from my storage unit in the process of moving. Everything was ok until it was time to pay my claim and your unprofessional agents ghosted me. If you go online, you will see similar complaints of your company doing the same to consumers. It’s truly sickening to see how your company operate and takes advantage of those who are most vulnerable after suffering a loss. I will make it my mission to shine a light on your company’s nefarious practices and unprofessional behavior. Anyone reading this, please consider another dependable insurance company. Do your research & read the plethora of similar complaints before signing up with Assurant (American Bankers Insurance Company of Florida).

This has been an excellent company to do business with. Easy and affordable. This will be my 3rd year with them and I plan to continue. I will seek them out for my homeowners insurance when my renovation is complete. The flexible payments make it easy to continue doing business with Assurant

Assurant always helps when you need help. We are not current home owners, we rent. We are always at the mercy of the property manager and sometimes they don’t care about damages caused by their staff or other residents. However, Assurant will help you when those unimaginable damages may occurs. They get you back to a sense of normalcy and respect.

I have policy for my son in college. He was burgled for his musical instruments in Oregon when he moved to a new apartment and we received compensation. His roommates were not insured and they were very sad to lose their instruments. We had wonderful and prompt help from Maria, our claims adjuster. I am very pleased I had an Assurant policy and will get a policy for my daughter too when she moves out from her dorm.

Great company. I would love to work for or even do business with this insurance company. I look forward to send info to my friend and family about my experience with Assurant. The month payment sit up is simple and easy. I will recommend assurant company to anyone. Great company, I would love to do business with him one day. A simple and easy company to work for.

Everything went well. We was glad to have a quick response on the property. We was very satisfied. Very good job the quick response. We was impressed on the time range to help us with everything and the outcome. Everything was in a timely fashion. We would recommend this insurance to anyone.

This is honestly the best way to pay renters insurance! This is my first time using Assurant and the progress was just so easy and to the point. I was a little skeptical but it is honestly so easy and simple & they provide the best lowest rates! I’m Definitely recommending to everyone!

When I was able to get an agent they were extremely helpful. Samantha was assigned over a month into my claim and had it resolved in about 2 days. I am so thankful for her calls to explain the process and walk me through what to expect next. We were also given an option for immediate payment via direct deposit into our bank account.

If you buy this renters insurance I let you know by experience they don’t cover mold remediation actually may not cover anything. This is not right!!! I call explain my case and they said will Be covered and they didn’t.

My Claim Agent has been very helpful with my claim questions and provided courteous customer service. He put me at ease during a most difficult situation. Submitting my claim wasn't hard at all. Their website was easy to navigate and also to pay my bill. I have never had an issue with Assurant.

I called to report water damage that came from my kitchen faucet being broken. The staff that attended to me asked the right questions and were very professional in answering my questions and concerns. They detailed the next steps, what to do and when to do. They asked relevant questions concerning the matter at hand and seem to know the facts very well.

Having a claim to file is frustrating, but the process to file the claim was an easy phone call to Assurant. My CSR has been receptive and understanding in explaining the process and what may be covered and not covered under the claim I had to file. I'm still in the midst of my repairs but it helps to have an insurance company that is working along your side.

I recently had a power outage that caused all my groceries to spoil. Scarlett was super helpful and made sure that my coverage was deposited as quickly as possible to ensure that I could buy groceries. She was very understanding and let me know the process of the claim and anything I needed to do on my end. Thanks Scarlett!

This was my first time filing a claim. At first I felt as though the process for filing, would be difficult but from the start of filing, the process was made very simple and did not take up a lot of time. The instructions were easy and I felt comfortable completing the claim by myself. I recommend using Assurant to any first-time renter.

This was my first-time purchasing renter's insurance on my own, and I was pretty much dreading the entire process. However, I knew it was no way around it. I signed up with the recommended insurance from my complex "Assurant" and must I say it was Very easy to sign up. It took less than 20 minutes to do. Was nothing hard about this process.

So easy and simple and the best part about it is the price. Very affordable, I love it. Wouldn’t go anywhere else!!! I have looked around and this is definitely the best renters insurance in California. It’s hard to find places willing to work with people. I love it. I love it.

Due to a fire in our apartment complex Assurant was extremely helpful quick and professional to resolve our claim. All questions were answered and explained. Constant communication was always available from phone calls, emails and conference calls. Thank you for all your help. you made the process quick and painless with professionalism

In case you would like to share my survey comments with your managers. After struggling to find insurance for my manufactured home, I was led to Assurant by a progressive agent. My call was answered by Rainah ** who was EXTREMELY pleasant and helpful. She went above and beyond to make sure that I had the coverage that I needed. Subsequent phone calls were answered by Janele ** and Neil **. Both of whom also provided EXCELLENT customer service. All of my requests were followed up with emails and or phone calls. You have an outstanding team and I would definitely recommend your company in the future. It is rare to find the level of customer service that your team provided. They were ALL outstanding. My policy is in place and I feel confident that if I ever have a claim that it will be covered with the same level of professionalism that I experienced when I took out the policy.

I failed my claim on 8-9-22. It has been 1 month. I call them every single day and have talked to a actual person 1 time throughout this entire ordeal. They never call back, they never email back. It doesn’t matter how many times I email them requesting assistance. I’ve never gotten a single response from them. If you call it goes straight to voice mail saying you can call their boss with a new extension. That happens 3 times till you make another call that once again goes straight to voicemail and not a single person in the last month has called back or answered the phone since my very first call. Absolutely the worst customer service experience I’ve ever had.

A great company. Stress free claim. Professional and awesome people. Results were fast and fair. They walked me through my claim and responded to all my questions. The total time from filing the claim to Receiving the payment was less than a month. They kept in constant contact with me.

I have had this policy for over 13 years and used it in multiple states because it includes storage facility coverage when I need it. I have never had an issue with the convenience of autopay. It is easy to use the mobile app too! I can highly recommend Assurant Renters for coverage.

In California, we assumed we would never have to deal with a tropical storm (we are more used to wildfires and earthquakes). August of 2023 proved our assumptions wrong! Our claims adjuster Bernice was so personable and empathetic to our situation and explained well what was going to happen so we were prepared. She walked us through the process, kept us informed as things moved forward and sent us documents as needed.

When I called them during the night of the incident, I was surprised on how quick they responded on filing my claims. Setting up online and uploading photos was quick. The adjuster Craig contacted me immediately. They even have an option of either text or call for communication. I am happy with the experience.

Very professional and thorough! Walk through and information and phone support was great. Assurant is a very professional insurance company. We are very satisfied so far with their efforts and their communication. We appreciate their expediency and professionalism. We look forward to hopefully having a continued great relationship and outcome. This has been a very stressful time due to the flooding.

Being a first-year college student and new to renting, I was baffled at the idea of having $100,000 in renters insurance in my account. However, with Assurant, I discovered that the process was smooth and swift. Within just three minutes, I managed to tick renters insurance off my list. The prices were competitive, offering payment plans suitable for a range of budgets, including mine as a student. A big thank you to Assurant.

It was easy to understand and the process of filing a claim. Thank you for making it claim. Thanks for making it easier to your clients. I just filed the claim. Hope I don’t have any problem with it because it’s my first time doing this since I get rental insurance a couple of years ago.

Great and easy to use. Would definitely recommend to anyone looking for renters insurance. Policy was easy to understand and fast. As a first time buyer I appreciate how easy it was and quick to finalize. This review is funny cause I hope I never have to use this policy and find out just how great of a rental insurance provider this company is. But I feel good about this company.

I'm expressing my extreme dissatisfaction with the lack of communication I have experienced from your claim adjuster and manager. Despite numerous attempts to reach them via calls and text messages, I have received limited response whatsoever, leaving my claim unreviewed and incomplete in a timely manner. On 8/11/2023, I reported the theft of my items to your company, and I received a claim number as confirmation. Since then, I have made multiple attempts to contact your claim adjuster and manager, but lack of communication. My calls and texts have gone unanswered several times, leaving me in a state of uncertainty regarding the progress of my claim. In the future, I hope your company will prioritize effective and timely communication, ensuring that other policyholders do not have to endure the frustration and inconvenience I have experienced.

Online claim submission process is the simplest and fastest I've ever used after a lifetime of insurance all over the world (I'm a veteran). Most insurance companies make you do it over the phone (only) which takes forever and is endlessly frustrating. Very relieved that this process is so much easier!

They made my unfortunate experience less stressful. My adjuster Candace was so polite and understanding. She was patient when I asked questions especially without knowing how the process works. After having this coverage for 7 years, this was the first time I had to file a claim. I'm thankful this experience let me know I'm with the right insurance agency.

All the people are very kind and understanding not to mention patient! I have NEVER had a fire in all my 50 years and have never made a claim. I was confused and distraught from the fire and the person from answering the phone to the adjusters have been very patient taking the time to explain the process. GREAT PEOPLE!!!!

Water stains that’s stain kitchen ceiling and laundry room ceiling. Didn’t know what or who to call. You made it easy to submit my claim. Thank you for all the help you provided. It was a great experience and hope everything goes well all cause of a water leak from the storm that’s been going on this year. Once again thank you for the assistance you provided.

I will definitely refer Assurant to a friend. They definitely does a great job with your case. I had an bad experience with an adjuster not long ago but that will not make me think that all adjusters are bad. Their timing was a little off at times but the case finally got resolved.

They were prompt and accurate in fulfilling my claim as it was filed. They showed true professionalism when handling my case and were very polite. I appreciate it greatly. I thought that's a 2 day turnaround. And the check to take cut almost instantly was totally awesome.

Website was very easy to use! Would recommend to anyone that needs renters insurance. Assurant Insurance has been very easy to work with for all of my four years using them. Thankfully, I never had to file a claim, but the signing up and payment process is seamless.

Unfortunately it was not covered in the plan we have but customer service, efficiency and timeliness was great! Customer service was professional and courteous and knowledgeable to the best of his ability. The adjuster was on point and knowledgeable about my policy and enlightened us to more details of our policy for future reference. Thank you!

Like any other being my first complaint about my property, you handle the process of the claim really quickly. Your help will make it the next time I'm in trouble. A choice that will be easy and satisfying. I am thinking of making more even steps on how the claim has the service that can help me with my needs. It will not change the thought of being insured by such a professional company. And for giving such short notice that was started to get my claim completed, that is another thought that will be before I have a second thought which helped me follow through on you.

If there was a way to give a 0/10 score or 0 stars, then that is what it should be. Assurant needs to get out of the renter's insurance business. Here’s why: My partner and I purchased renters’ insurance through Geico (Assurant) when we moved into a rental in Carmichael, California. We had to file an insurance claim when it was discovered that the home we were staying in had toxic mold. Because it was toxic mold, we had to immediately find a hotel to stay in due to the nature of health concerns related to the mold. We filed the claim on July 13th. A myriad number of documents were needed for the claim to be processed, which we gathered, compiled, and sent to claims advisor Daniel Villalon. They included the mold report, numerous pictures of the damage (as documented by us and the mold inspector), additional living expenses including hotel receipts and grocery receipts, etc.

The platform is super user friendly. fast and easy to understand. GREAT!!. The options are easy to understand and cover everything. I had any issue whatsoever to go from one screen to the other.. in less than 2 min I filed my claim. The service is beyond excellence. Very recommended insurance.

I called Assurant Inc. and the representative was extremely nice and knowledgeable. The representative treated me as a customer that was needed, not like other places that treat you like you're bothering them, or that you as a customer aren't needed. Although I have never needed to file a claim, I would still recommend Assurant for all your insurance needs solely on the fact of their extremely great employees and customer service that isn't overseas.

Fast, friendly, effective service. I was kept apprised of the next step at each stage of the process. I love the text and email notifications I received which confirmed or established upcoming events and actions related to my claim. Everyone involved did what they said they would do, when they said they would do it. Process was very simple, well explained and easy to understand.

Let me tell you they have changed for the better. They have new adjusters who listen to your concerns, answer all your questions, they take time with you and make sure you understand the process. I appreciate all my adjuster did to help me with this and would recommend Assurant to friends and family.

My condo was flooded last September due to malfunction of washer on the top floor. Assurant covered the water damage. The original assessment from Assurant adjuster was only around $15000. I hired a contractor to assess the damage and it was $16500. The restoration contractor's quote was to repair the flooring and carpet with color matched material. It was very difficult to find matched carpet and flooring. Long story in short, the first contractor did not finish the job because he claimed that he can not find matched material for the flooring. I ended up hiring second contractor to finish the work with the material I purchased at Floor & Decor.

We have faced no troubles as yet. We never had to use it. Although we thought the price was slightly higher compared to others, we still renewed it as the difference was not super significant. And I am Geico car insurance. So it is easier to look up in my app account.

I am writing to express my complete satisfaction with the recent customer service experience I had. I have rated it a 10 out of 10 in your feedback survey, and I would like to explain why. The representative I interacted with was not only knowledgeable and professional but showed genuine care for my concerns. They provided an immediate solution to my problem, exceeding my expectations. The speed and efficiency of the service were remarkable, with minimal wait times. What impressed me most was the proactive advice given to prevent future issues. This level of dedication and foresight speaks volumes about your commitment to customer success.

The website was smooth, no headache, everything was clear, great service. The prices were good and they seem very nice. The folks here at the ridge recommended Assurant because of their easy and reliable service. I also like the customer service, as they are sweet and helpful. I am happy to be a part of the community.

Customer care was courteous, sufficient answer all my questions, and the response was timely done in a timely manner. I am pleased with the customer care and the service of this insurance company. This is my first time using this insurance. I have been with this company for over 10 years and I am pleased with the customer care that I received. Thank you.

A waterline ruptured in the hallway restroom early in the a.m., that left water throughout about ankle-deep. Luckily, I was able to turn the valve off and called the Landlord seeking help. Downhill from there! I contacted the Insurance and filed a claim. It has been like pulling teeth to get a phone call returned, promises made and still no results. I found out from not hearing back from them, and calling them, that they had stopped working on the claim because of a comment made from the landlord. Finally, even after sending out an adjuster, it is back to me being aggressive with the calling. It's been almost 2 months now. I'm glad I didn't spend money on a hotel, of which I would have been out of that money also. I would not have thought this would happen and especially from an affiliated company of GEICO.

I've had my policy for several years with no issues. Everything runs smoothly which is what I want in any service, as well as consistent and reasonable pricing, which makes it a no-brainer when it comes to renewing my policies. So, if you're ever considering renters insurance and want quality as well as affordable pricing give Assurant a call.

Cool process. Happy with it> The application process is seamless. The help rendered by the consultant was top notch. Very little hiccups with the application process and the transition of online transaction. Now waiting to see the same zealousness in service rendition vis a vis the process. Otherwise satisfied with the whole process.

The representative was very receptive and welcoming. Answered all the questions. No rush and was very polite and provided time to ask more questions if needed. Would be happy to redirect to another department if needed. We have been with this insurance company for many years and have not encountered any problems.

Stay away from Assurant Renters Insurance. Customer service is the worst. I have submitted a claim and still have not gotten any updates on what do next. Still waiting to hear back from my adjuster. I had called several times. Straight to voicemail. Also to her manager. Still no answer. Wrote several emails, submitted documents and still no response as my apartment complex told me to evacuate due to water leakage in my unit. I am very devastated and disappointed that I have been left in the dark with Assurant as I have no money to pay out of pocket after paying my rent and I have nowhere to go. They left me in the unknown. Do not go with Assurant as you will not get a response from them.

The site was easy to navigate and directly linked from the Naya housing portal which made the experience smooth. I didn't have to hunt for the best insurance option. It was easy to choose the right rental insurance plan which met the requirements and then make adjustments. Payment plan selection was also easy to understand to choose from. The prices are also competitive with my current insurance.

Being the first chance I visited the website I was impressed how easy it was to navigate. All the information I needed to fill the requirements were in place so I was able to finish the process in almost no time. I will definitively recommend this website to my colleagues and my friends to get policy insurance with you guys.

Had a problem a couple of years back when my condo was practically destroyed by the tenants. Assurance was very diligent and we were able to fix the apartment without major delays. I decided to take this insurance because this is a rental property and I wanted to be protected tin case damages were caused by tenants. I was lucky that I did.

Using Assurant's online application for the required liability insurance for my granddaughter to continue to live in her space at Parkwest, College Station, TX could not have been easier or quicker. The notification came only one day before the insurance needed to be in force and it got done efficiently.

We had exceptional experience! Assurant provided Timely response, a professional adjusters on-site review of issue, quick assessment and informative details were clearly explained. Fast approval and details for assessed repairs. Would highly recommend Assurant. We were not presented with any issues or delays throughout the entire process! Very satisfied with the submission, review and approval of our claim.

My experience was great, fast, to the point. I don't have a lot of Free Time so this was quick. The pricing was far especially for a guy like me that isn't computer savvy. I needed a win and got a win plus I'm paid off for a year. I wish everything was as simple as this. I will recommend this to my family, friends and co-workers

My experience was very accommodating being able to do everything online and easy to maneuver requirements with the prompts. It also makes it easy with the phone number access to call for help or assistance if needed. If needed would have called but everything was accessible that was needed online.. Should have different options for amount months renting available.

I am writing this review to express my dissatisfaction with Assurant's renter's insurance customer service. I filed a claim in March 2023 after my truck was stolen. I provided all of the required documentation, including a police report, a list of stolen items, and receipts. However, I have not heard back from Assurant since then. I have called and emailed several times, but I have not been able to get through to anyone or receive an update on my claim.

Professional service received. One call resolved it all. I am able to replenish my foods lost due to storm that was destructive in Tulsa County, Oklahoma. The representative was a "man" of his word. The process was quick, easy, and I am spreading the word as never before regarding this Carrier!!

This site was extremely easy to navigate and compare prices. It displayed the best possible choices but also let me decide what works best for me. This made choosing renter’s insurance extremely easy. It was reasonably priced as well. This put me and my family at ease, knowing that we will be fully covered in the event of any problems.

I was quite terse with my claims agent yet she stayed with me and conducted herself in a professional manner. I later apologized as I haven't had file a claim in over 15 years and didn't know the procedure. Your 7x24 phone number was not available. I received a voicemail telling me to call back on Monday. I had to go through Progressive to get a claims agent number of a call center contact who (I believe she said she was on Cuba). Very nice lady. Help me a lot.

I am trying to get the status of my claim dated July 20 2022. I have not received any payout or details pertaining to my claim and it’s been almost a year now. I now live at ** and am awaiting the results of my claim.

The only problem that I had with my policy was that a notice was sent to my management indicating my policy was cancelled when it was actually renewed. Otherwise, I have no complaints. No problems with my policy. I would recommend Assurant to others for their insurance needs.

Easiest experience securing insurance ever. Assurant made the process easy to understand and easy to complete. I had my renters insurance secured in less than 5 min with a clear understanding of what I was purchasing.

Very simple to use. Only get notified one a year to renew my policy with no ads or hassles with advertisements. Very good. & inexpensive. (now don't raise my rates) Lol Renters insurance is a must for anyone renting a townhouse, or anything. Gives peace of mind to anyone that has any valuables in your apartment, townhouse or any rental property.

I switched to Assurant because they offered me a cheaper rate than my previous insurance. The weather has been off lately with storm coming out of nowhere. Back in May we had a Thunderstorm come through, and the resulting power outage, damaged my computer and Playstation. I took them to get repaired, costing me over $2000. I filed the claim online, which was a simple process, and attached all the documents. I didn't hear anything from the adjuster for over 2 weeks. I finally called, and she was very rude and provided little information. It has now been a month, and still no update on my claim. This has been the worst experience ever.

Updated on 06/16/2023: Supervisor said claim denied because duplex on fire was over 100 feet from ours. I told him that was not true and he said I was wrong. In the photo the red lines are the distance between our duplex (the window is front bedroom) and the duplex that was on fire. It’s about 8 ft. It’s not over 100 feet.

We are been dealing with Antonette ** - ext. ** and my husband Peter ** also been speaking with another customer service; and we're really happy with the customers service support and also for the fast communication. This will be the second claim after we start with your Company and we don't have any complaints. Thank you. Peter & Tayde

My apt. building had a fire that destroyed the electrical system. There was no damage to my unit, but all residents had to leave and find other lodging for 6 mos. before we could return. The expenses I incurred were under "loss of use coverage." The claim I filed was handled by a banking co. in Florida. The first claims rep. was excellent. Before I could submit the necessary forms my claim was transferred to another agent. This is where the problems began. My first contact led me to think this agent was new and not well informed, saying she would have to consult her supervisor for basic questions I was asking. Subsequent phone calls went unanswered. They never answered their phones and would not return calls when I left messages.

I am 81 years old and had trouble with the computer about the search claim number..so you folks didn't receive all I sent. My son has put me up to date, hope all is ok. I need to replace my door. Thanks. Liz **. Fire took down 5 houses and several others had issues, my condo was broken into by the fire dept to check and make sure no one was home.

The process to renew my policy was easy and straightforward. I was able to take care of changing the property owner in my renter's insurance information with no problem and continue auto payments with ease. I received communication via email and mail to confirm the renewal of my policy in the appropriate amount of time.

We worked very well together to ensure the money spent would be returned to me. The candid explanation of the proper documentation and boundaries of expense proved very helpful. The follow up after the review process could have been sooner, but due to the situation, my back-to-back claims required extra clarification.

I do not have renters insurance. I am a homeowner. But when a tree fell on my house, they had me taken care of pretty quick and the process was easy. I would recommend them to anyone who wants to have reliable insurance company that they can count on.

Geico was helpful when I needed my insurance quickly for settlement. They stayed on the phone with me at the settlement table, quickly got me approved and took payment, and then sent over the confirmation letter. I felt confident know Geico would take ownership of my problem and see to I was helped and received a fair price. Thank you.

Choosing all of my personal options for my new renters insurance policy was a breeze with very thorough plan details that were easy to understand. Thank you Assurant for making this process less of a headache than I thought this would be!

Personal damages from my personal possession from copper pipes bursting where I live. My 3 piece family Sectional, 4 chairs, queen adjustable bed, wall unit, TV, Trophy unit and 2 paintings. I have not experienced water damage before waiting to see how Assurant will respond.

Assurant got back to me right away and processed my claim right away. The adjuster was very efficient and nice. I highly recommend Assurant. The process was easy to do just answer some questions about your items and fill out the form.

Reasonably priced, easy process through GEICO, able to customize the insurance to my needs. Everything done online for speed and convenience. Renewal is automatic with a preview of policy and cost prior to renewal so you can cancel or make adjustments. It is easy to read and adjust. They have this policy along with my car insurance on the GEICO app so I have it at my fingertips.

1). GOOD!! Never had to use my Assurant (GEICO) homeowner policy yet (NO Claims)!! 2). A consumer "NEVER" knows the quality of any insurance policy until they "MUST" file a claim. 3). Had to use my GEICO Auto Policy in 2022 on my first, EVER, "Hit and Run" claim. This is after 27 Years of "NO CLAIMS"!! GEICO has "NO FINANCIAL MERCY" on a "Hit and RUN" claim without a photo of perpetrator's license plate even with COLLISION & Waiver coverage. There's "BIG MONEY" in "HIT & RUNS" today.

Purchasing a renter's insurance policy from Assurant was very easy. However, the point of a policy is to have coverage when there is an issue and this is where my experience went from poor to terrible. We had a water leak in our bathroom. I called Assurant to file a claim (at the same time, the homeowner filed on their policy with Tower Hill). The 2 experiences could not have been more different. Assurant did not send anyone to inspect the damage, no one ever called me, there was communication from their end till I followed up at each stage. I was initially assigned one claims assessor who went on leave for weeks, I was never advised when a new claims assessor was assigned.

I am extremely thankful to be a customer of Assurant. In these circumstances where insurance is needed to help with an unfortunate life event... my Assurant claim specialist delivered. Quickly, efficiently, and courteously. The value I got for the premium I pay is more than justified.

Ultimately, I believe customer surveys should not play any significant role in a performance review. As a customer, I may have my own opinion, but I lack knowledge of the intricate red tape involved in being an employee. The situation could have been handled better, particularly on the part of the manager. Despite leaving a voicemail promising a callback, the manager has yet to contact me, despite my efforts to reach out to multiple individuals for assistance. The process can be quite frustrating, as it requires filling out paperwork, filing a claim, and validating charges with the vendors of the stolen items. However, I do comprehend the necessity of these steps. Nonetheless, the process lacks customer-centricity and is both time-consuming and unpleasant. It appears that this claim will be resolved soon, but I am still in the midst of the process.

I purchased my Renters Insurance through GEICO and ended up with a renters insurance policy through Assurant. I filed a claim with Assurant on 3/10/23 due to my car being broken into and burglarized. The first time I spoke to a customer service agent I was told that the claim process shouldn't take more than 10 days to be paid once I submitted all of the necessary information. I sent everything in by March 27th. Prior to this date I had only received one call from my claims adjuster and could not get through to speak to her for several weeks. Every time I attempted to call I was sent to her voicemail where I would leave a message.

Easy to follow throughout the application and had an instant quote to review and purchase. Other companies give you the runaround and hound you on the phone. Assurant was there if I needed them but I was able to do it all online without interruption.

Updated through whole process. Very happy. The whole process was fast and easy. The guy that came out to the property was very professional and courteous. A five star company. They care about their clients. Word can't express how they made us feel through this difficult time. THANK YOU VERY MUCH.

Due to a windstorm several of my electronic devices were damaged. Including TV, Roku and cable box. I was glad that I'm using Assurant. It was really easy to create my claim and add photos. The claim processing was fast and I was notified about the status until It was approved. I was able to communicate using phone and email.

Easy transaction and was easy to answer questions that I need answered. Highly recommended. Was quick to get a customer service on the phone. Returned all calls and provided a timely response to my claim. Will continue to do business with this company.

I hope I never need to use any kind of insurance; but, I at least know that it’s my self-invested guarantee of safety. The feeling of kicking yourself after the fact is mortifying. If we have something to protect, we should have insurance. Overall, with Assurant, I like the low rates and having names I know watching out for me. To me, tried and true is a great confidence builder!

Your prices seem fair. I also appreciate that your prices do not rise a great deal yearly. I have never had a need for your services (thank God.) If the need arises, I hope your customer service will be excellent.

Updated on 05/24/2023: I spoke to my adjuster expressing my frustration… I was laughed at several times .. today I get two missed calls .. I return the call only to be told they don’t know who called me or for what and it must have been an accident ..An hour later I received an email from a senior investigator advising that my adjuster would again be requesting additional information .. They have pictures, receipts for ownership, police report listing items, drivers license, my lease, yet every few days they pop up wanting more more more .. at this point I believe it’s best to retain legal council .. a break in this traumatizing event and to have an insurance company laugh at you has been playing with my mental .. the calls are recorded.. I wish I read the reviews prior.

I honestly have not had a recent transaction with Assurant; however, I do love my prices and I like that I receive a discount for having automobile insurance and bundling the car insurance and the rental insurance with Geico! I would not use any other insurance than Geico!

Thank you so much for your help and patience with me. You really listened to me and showed so much patience. Thank you so much for your help and kindness through my difficult time. I will continue to use Assurant no matter where I am!

It was online, fast, and simple. The confirmation was sent to landlord promptly. What wows me is that your TV ads are amusing, not incredibly stupid like your competitors. Believe me, that's a huge selling point for a lot of adults.

I purchased renters insurance through Geico and had to file a renters insurance claim. Only to be transferred over to Assurant renters insurance. 0/10 does not recommend. I am currently in search of an attorney to assist me with my theft claim. I filed a theft claim on March 29th, from an accident on March 28th. I had to initially reach out to my adjuster, because no one reached out to me within 3 days as the website and customer representatives claimed, to go over submitted documents. Ever since I have spoken with my adjuster that one time, I have been calling her, her managers, and even the senior manager only to get their voicemails.

I made a claim on 4/9/23 after a leak in my bathroom flooded my entire house and garage. It took nearly a week for an adjuster to contact me. The team of David, Robert and Victoria have been absolutely useless. They do not return phone calls or emails. My claim was supposed to be finished and David was supposed to call me on Friday, 5/5/23. Guess what, no call. Actually, I still haven't heard from him and it's Tuesday afternoon. I went ahead and filed a complaint with the insurance commissioner's office. I suggest others do the same. This company should NOT be in business.

The customer service team was professional in providing customer service. To file the claim was extremely helpful and they were very responsive to my concerns regarding my claims. They called me and texted me to confirm my appointment within 48 hrs. My experience with this company has been extremely positive.

Great... The Assurant Renters Insurance plan is very good or great for me. All the work is done by the company and that makes it easy for me, at 72 and slowing down I need all the help I can get. So thank you for the service you give and the way it's done.

Assurant is awesome. I usually don't take the time to rate things like my rental insurance company, but I felt compelled because I've had such a good experience. Their insurance policies and rates are competitive, and their UX and user experience are fantastic. They've obviously invested in it, and it is paying off and your customers notice! I became a customer for both those reasons, and I'm loving being a continued customer for the same reasons. Keep it up!

I appreciated being able to speak with a live human on the phone. They helped me reinstate my renter's insurance policy after I had let it lapse. Kudos to them for all their help. They listened, they understood, they acted, and solved my problem. And they did so with kindness and generosity.

This was the first claim from this company. It was handled with respect and knowledge of their service. The adjuster was very nice and knowledgeable of his job. He explained what should be done and gave some tips as well.

I have utilizing Assurant for well over 10 years. Their online system is easy to navigate. It is easy to review your policy, make changes, make copies and update payments and renewals. I would definitely recommend to family and friends.

Excelente and quick service, very easy to understand, easy to upload documents and the website work very good, I get really satisfy with the online tool, thanks so much for the service. I really appreciate, The first time I call I can’t contact the company and I have to wait at least 10-15 days to receive a call back but after they contact me via mail the process it’s running easier.

I recently had to make a claim on my tenant's insurance, and I was thoroughly impressed with their claims processing. The entire experience was handled with professionalism, speed, and efficiency. From the moment I filed my claim, the Assurant team kept me informed via text and emails about the process and what to expect. They were understanding of my situation, which made me feel confident that my claim was in good hands. What stood out to me was the speed at which my claim was processed. I was amazed at how quickly and smoothly the process went, and it made the entire situation much less stressful. Overall, I couldn't be happier with my experience with Assurant's claim processing. They exceeded my expectations in every way.

I received full compensation for all of the claims I had after a flood ruined by apartment. The call assistant was very understanding, in that he agreed to give me the full amount that I requested for each item that I lost. This is a good value for the money.

Excellent customer service. Claims adjuster was clear on the procedures to file the claim and to get a technician out to quote/fix the unit. The adjuster called after sending in the quote from the technician at the company I chose. He asked a few questions and then sent me the overpayment of my deductible. This process only took 5 days from start to finish after filing the claim, get the unit repaired and finish the paperwork.

Detail. Strength. I would highly recommend Assurant Property Claims to a friend, as I had a wonderful experience thus far. I'm satisfied with my adjuster as Mrs. ** was awesome at explaining my benefits, what to expect, and always available when I called. Her response time is impeccable as she would handle my issues while I was on hold. Mrs. ** is passionate about her position, and serving others. She holds a high-resolution standard. Thank you Assurant Property Claims!

Wind and storm damage to my roof. Assurant was fast with turnaround and very professional!! 5 stars. I was very satisfied with my dealing with them. Mr. ** the adjustor was very prompt, professional and helpful,, Thank you for making my experience a pleasant one.

Cracked and overflowed pan, but was caught in time to prevent damage to the house. Had it not been seen there would have been extensive damage to the kitchen area of our home. The water heater is in an alcove just off the kitchen.

We have had no issues with premiums. We haven't had to use the insurance since obtaining the policy. We plan to continue with this policy and will update on our experience again in the future. I have nothing else to report at this time.

Due to all these rain storms we have had, the damage was unbelievable. However, after filing a claim for all the damages the storm did, Thank You to ASSURANT for their fast response and for making the process so easy. Thank you for taking such good care of me.

I think I am receiving a good deal because the total of my renters insurance. Also I received a nice, understanding note when I failed to relay your to my new card number! You have a good site that makes it affordable for people such as me. Thanks.

When I actually had to use them for a claim I would leave several voice-mail and they would never return my call. On top of that, I sent several emails to the email address they gave me myclaiminfo@assurant.com and they never responded. I finally reached out to my claim adjusters manager and got a call back only to tell me they closed out my claim due to inactivity because they never received my emails? I even emailed that email address with the adjuster on the phone and she said my email didn't go through? What the **? She finally gave me her personal email address to send her the info they requested but seriously. If your claimants can't get a hold of you and you just close out their claim what good are you? And of course, their website only shows their good reviews. By the way, I purchased this insurance policy through GEICO and they are zero help with anything related to Assurant.

We were directed from Geico Car Insurance for Home Insurance as a Mobile. Easy questionnaire, exact coverage we wanted on Policy. Price Quote was affordable, quick and we paid in full for a year, receiving savings discount. Took 10 mins total to finalize. We are covered fully, even Earthquake Coverage.

This is the simplest explanation I have ever needed for an insurance company. Very easy to navigate questionnaire. Very easy to navigate the website. My online account was very easy to create as well. I have been a customer for 4 years and Assurant has done an amazing job of keeping us informed. Always lending a hand when a hurricane comes.

It was super easy to get a Renters Insurance policy with Assurant. The web page is self explanatory and it took me less than 5 minutes to get it done. The page also explain in detail what you are getting and payment process was super simple.

I was pleasantly surprised to get this policy without the usual hassles. It arrived upon premium payment, and was easily understood. I got my next bill in plenty of time to set up the web based payment amounts. Great way to do business. Thanks!

Very easy to use the app. Pricing is good. And changes were made simple to do.plenty of advance notice when renewal time was approaching. Changes that i made wre taken care of quickly and efficiently. I would recommend this to friends and family.

It's an extremely affordable plan with a good coverage and I love the deductible. It just fits my budget and my home is covered. It's one of the best plan that I've ran across and I'd definitely recommend it. Thank you.

I was notified in a timely manner of all steps involved and I was able to get notifications via email so that I could respond in a timely manner. I appreciate getting the break of the contract and estimate this made it easy for me when having to provide all of this information to the contractors. Though I pray to never have another house fire again I'm glad to have had this insurance.

Oh. Oh. Amazing Awesome SERVICE. THANK YOU! I pay for renders insurance as Gift to myself for my birthday. The best. Best most useful gift money can buy! God willing I will continue to be your client all my Life So We will meet again next year God willing

My lawn mower had caught fire at my house so I submitted my claim with Assurant. To my complete surprise when dealing with an insurance company Everyone was pleasant to deal with, they resolved my claim quickly to my complete satisfaction!

The process to file a claim was very easy. I was able to fill out quickly and add pictures. I appreciate that it is user-friendly. In stressful times it is so important to be able to quickly file a claim and not spend hours on the phone.

I have disabilities so I use Speechify App to dictate to my phone to either read what’s on my screen to me or help me respond to emails or messages and Assurant was considerate of my disadvantages allowing me the time to gather the necessary information and documents which took longer than anticipated but I managed to finally get them to them and everything is good to go now so I am thankful for their understanding of people with disabilities and being in compliance with the ADA Act! Thank you!!

Representatives are always willing to assist!! All representatives are very respectful and attentive. They are proactive to the degree if a discrepancy arises they are eager to resolve an issue or to add a requirement to the policy. We have been satisfied Assurant policyholders for over 20 years.

After several days of unusually heavy rains the ceiling in my dining and living rooms were leaking, my insurance agent was quick to help me get the damage repaired and the carpet cleaned by excellent contractors. This was especially good as the HOA management company was very slow to respond.

I was satisfied with the customer service. The only thing that may need any improvement and why I didn't give a "10" is timing. They were a tad slower on responding to messages and I expected to have everything wrapped up and finalized in a shorter time period. I made the claim early February and and everything was finalized late March. Other than that, everything else went pretty well.

Filing a claim was so simple and easy. Wish all things were this easy. Received a confirmation email almost instantly. The claim form was straightforward and not complicated like other forms. I already have a date and time for the adjuster to call and speak with me about my claim. Thank you for doing business the right way.

My experience was great. Thanks to my adjusted Craig A who made the process easy and smooth. He was extremely professional, friendly, and helpful throughout the entire process. I can't thank him enough for taking some of the stress away during a difficult time.

I needed to provide proof of insurance to my offsite storage vendor. The customer service rep who helped me, Jen I believe, handled my call with outstanding professionalism and had my concerns handled in record time. I will stay with GEICO because of her help!

A great bargain compared to Storage Facilities forced rates. In addition to covering your apartment contents, you can get a notice of coverage for items you have in storage. This notice will allow you to forgo the additional costs of insurance required by the facilities.

Everything went well! The customer service was professional and did things in a timely manner. I would not hesitate to recommend them to anyone that is in search for a company with good and reliable service to meet their renter's insurance needs.

I have not had a problem with Assurant and I have been a customer for about 4yrs. Now, you have done a great job and would highly recommend this company. In the past when I have spoken with an associate over the phone it has always been pleasant, helpful and any issue I may have had was resolved.

Website is very user friendly and coverage is affordable. I think if anyone would have to pay out of pocket the deductibles are reasonable. The pay increments really help if this is done in a last minute decision. Hopefully this insurance remains affordable even with the soaring of economic inflation.

I was disappointed when I called several times and was shifted around and then hung up on. But I finally got to this site to place my claim and am completely satisfied with the online app. I just hope my claim is finally going to be taken care of.

Very detailed and easy to use however it got stuck for a while and I had to start over from beginning. But second time it wasn't a problem. Couldn't send pictures because of an issue with my phone so I will take them with another phone. Overall the claim process is good and very helpful. Thanks in advanced....

I was filing a theft claim and the agent sent me a link to provide all proof and documentation. I used the link and it took me to their portal where I was able to upload all the documents and also provide all necessary information. It was very simple and the instructions were clear. Saved a lot of time in to and fro communications!!

I reported my claim and the representative told me the documents needed. After acquiring the documents, I went to the site specified in the follow-up letter sent after my initial contact. I uploaded the documents and provided all known details requested-it was done. Painless!

I had flood in my apartment about three or four years ago. I called and spoke to one of your representatives. She did not waste time and professionally, took me through the necessary process to pay back the amount due me.

I filed a claim back in November and once my claim was filed and I uploaded all my documents I was informed by text that someone will contact. That never happened. On December I started calling and every time I will call to get an update I was told by my adjuster that she was behind cases but will work on mine and gave her 10 days and same story throughout January.

It was easy, efficient and courteous. The app was very effective. I needed help and the rep was very patient and had all of the information I needed. My apartment complex said they never got it and she forwarded it right to them.

We have never had issues with Assurant. Customer Service is always TOP NOTCH and they are always very professional with every thing you need. They are always on standby for questions and they cover all that's needed so you can feel safe and secure in your home.

I have purchased my Assurant condo insurance policy through GEICO. Even though I have never filed a claim I have received exceptional customer service when I have had questions or billing related issues. I’m very satisfied to date and I highly recommend them.

Very Easy and Very Quick and Great Prices. I could not believe how easy it was to sign up for renter's insurance through this site. It was awesome! And, I liked the prices. The Best prices around for me. Thank you!!!

I recommend Assurant anytime. Their customer service has help me with my monthly payments and filling a claim. They're fast getting hold of you when you open a claim. They are reasonable on your policy payment. Customer service is very polite and helpful. If they can't help you they will get someone to help. Thank you Assurant. Five stars. You made me feel less stressful.

Forms were easy enough for sufficient information. This claim is in the beginning stage so can't give a high or low customer service about Assurant yet. So far has been good and the guy I talked with on the phone was courteous and knowledgeable.

The process for enrollment was easy, the site was easy to navigate, the cost of the insurance coverage is affordable, and there are numerous options available for coverage. I am pleased overall with the enrollment process as well as coverage cost and options.

Assurant has been a great insurance company, during the past 8+ years of contacting them. I would like to see the website updated, which allows you to save progress of uploading claim details instead of having to gather all information and sit down at one time to complete the claim.