Assurant Renters Insurance Reviews

Excellent employee's knowledge. Open and fair. Thanks for your excellent service. I will recommend family members to try your plan. Without your great offer is honest at best. You're true to your involvement with us the consumer. I really love your ability to answer questions. That's meaningful to me and I appreciate.

Everything was handled promptly and professionally with my claim and I am lucky to have had Mr. ** handle my claim. The claim process was explained to me very well by my claims adjuster, Mr. Michael ** and he was helpful in assisting me understand what needed to do on my part to complete my claim

I had an awesome claim adjuster with assisting me with my renters claim. Chantell ** was great from start to finish. She was very professional and thorough and made me feel like I mattered after what I had been through. I really appreciate Ms. ** for helping me. I wish for her further success in her career. Assurant is great as well, they take care of their members.

The people are bright, capable and nice to deal with. I was actually pleasantly surprised how easy they made my job loss claim -submitted the requested simple form with requested backup and because it was an insurance company I was worried they might delay or stall, but nope- easy. Everything was approved asap and they are always there to answer questions and get back to you quickly. This is a good company, thank you.

The primary reason that I am giving the adjusters this score is because, they’re the only ones that has ever properly assessed the damages to my property! While arriving on time, pleasant and professional. They shared their honest and professional advice with me about particular situations that I could understand. As to why my home had suffered the devastating damages.

I filed a complaint of loss on 1/26. Today is 3/19 and I am just finding out my claim was closed only after logging in. The adjuster Cassandra C. was horrible throughout the entire process. I was not informed throughout the process. I accurately and efficiently submitted all requested proof and documentation needed to prove loss via HPD DOCS, PICS, VIDEOS, ETC. Long story short I was told my claim was closed because the building management did not respond to them. However that should not fall on me. I've did everything on my behalf only be told there's nothing they can do. My ceiling is literally on the floor due to a broken pipe and all my property is damaged and THERE'S NOTHING THEY CAN DO. Yet I've paid my premium in advance and in full. Do not purchase their renters insurance. They are horrible. They provide poor customer service and is not worth the headache.

The Assurant rep was friendly and helpful, was able to answer my question in a professional and effortless. My experience with the rep was excellent in handling my issues. And able to renew my renter insurance policy with no difficulty. I will definitely recommend assurant to my friends and family.

The most easy to navigate and apply for a quote. Made me feel super confident to have my insurance effective so quickly. I was nervous since it was my first time applying but the site made it super easy. Also super cheap for the annual cost! Thank you so much.

The process was simple. The hardest part was getting the apartment complex management to return the call to your claims agent. The agent was diligent and kept us in the loop. Definitely happy with the outcome, though I would not like to have to use it again. The payment was received in just a few days.

Horrible, horrible, horrible! I do not recommend this for renters insurance. My car was stolen over a month ago and the adjuster gets back to me at his convenience. Awful communication and they do not care because it’s not their personal issue. I have yet to receive compensation for the items stolen in my car. They give you the runaround so you don’t get paid and just stop calling. The adjusters never answer their messages or return yours. So sad people have to beg to get the compensation they pay for monthly.

**DO NOT USE ASSURANT.** A COMPLETE SCAM! IN SO MANY WAYS! My first adjuster NEVER answered one voicemail or message! After a month, I started calling the manager & leaving several voicemails a week - no answer. After months, I decided to call Geico who IMMEDIATELY was able to transfer me to someone at Assurant after I explained that I consulted a lawyer who would be reaching out on my behalf. JUST AWFUL! They failed to tell me that my adjuster no longer worked for the company! So my claim has just been tossed to in the dust with hundreds of others who are suffering because of their lack of duty and care.

I had a fire in my tractor. I called my insurance agent on a Saturday and got a voicemail. Thought I would have to wait till Monday, but I got a call back from the Agent in less than 10 minutes. I was extremely impressed with my agent. She encouraged me to file my claim even though I felt that it would not be worthwhile. What kind of insurance company does that? Extremely impressed.

Assurant's customer portal is quite easy and very well laid out. Allows a customer to do most of the service request online and I was also able to get the confirmation immediately. Excellent customer service also. I will strongly recommend Assurant for renters insurance to anyone in search of a good renters insurance and for other related insurance products.

I have other policies with GEICO and the services and customer relations is awesome. I have the Auto insurance and Renters Insurance and the benefits is great. I called to get this services for our new home and the information was detailed and I hope to add another policy in the future. I received packages in my mail which I will continue to review to ensure it benefits the family. Overall the experience with your team was helpful.

Haven't needed to use insurance yet but I believe in this Company. I know that this company cares about its customers And when a friend asks me about home insurance, I always recommend you! Thank you for this opportunity! I care about my secure because this I have a insurance and chose Geico for my house and my car

Filed one claim and the response was excellent. The estimate was fair and concise. I believe that I plan on keeping this insurance for a while. I would recommend to my friends. Most of all the cost. I believe that for California and the area I live in, is sustainable.

“Assurant is remarkable! We just want to say thank you for always being willing to lend a helping hand. Whenever we've called with an issue, Assurant's representatives always go above and beyond what was expected. A peace of mind is worth EVERYTHING in this life, because life, itself, is a trip, and my spouse and I feel that when shopping for home insurance, it needs to be easy; however home insurance costs have risen significantly, nationwide, but Assurant continues to save us monetarily which shows your hard work and your commitment to the working class."

I had to file a claim for my son's stolen bike. I wasn't sure how this was going to work but it ended up being easy. Melody my agent was very nice and handled all of my questions quickly. It was strange at first texting with my agent but it was much better than constant e-mails.

All the people I dealt with on the phone and through email-from Raaven to Andrea-were most excellent and respectful. They understood my needs and my desires and worked to make them come true. Thank you for all you do for the mobile home industry, Assurant! May Yah continue to bless your business in Jesus' mighty name!

Using Assurant's online process was easy to follow. It tells you from the beginning what items will be needed to process your claim. I was able to log back in once I retrieved all documents and get the claim processed successfully. My opinion regarding the online claims process is that it's a simple & straight forward process. Very simple.

Extending my coverage as our complex used to have this added in the monthly billing. Satisfied with what has been provided. The site is easy to follow and request coverage. They also show the most popular plan so you can make your decisions.

I chose this rating because it was simple and straight to the point to complete. Considering what I just experienced with my kitchen and dining room flooding in the process of a move. I really appreciated not being more stressed out filing out claim forms. So, thank you Assurant for your easy online process. I really appreciated it.

I did appreciate the speed with which the whole process was undertaken and completed. However, I was confused by receiving a check in the mail with no further explanation of whether this was for me to deposit or if I had to use it to pay the contractors/managers of the property. I had to make several calls to my property manager before I could get a clear statement of the process.

Updated on 09/12/2024: After an absolutely horrible claim experience where the company was deceitful, made mistakes on our claim and refused to communicate with us, we finally agreed to a recoverable depreciation value. We were told that once we submitted the receipts it would take 4 business days to receive the funds. Fast forward 6 months: Again we’re having to fight with the company to pay out the claim! We submitted receipts 3 weeks ago. It took an agent 3 days just to respond to our message. 2 weeks after that, they told us the receipts needed “upper management approval” which would take another 5 days. Today we’ve been told that they need additional information with no further communication. I’ve left 4 voicemails and sent 2 emails to the Director of Claims Director and I've yet to have anyone return my message. What a disgraceful company. Avoid them at all cost!

Assurant has been a great company for several years now for me. Highly recommended. The adjusters are kind and courteous and are fair. I appreciate the help over the years they have given me. I would highly recommend them as a company. The rates are extremely reasonable and the service is top-notch. I really appreciate doing business with them.

I've had limited interaction with customer service representatives over the years that I have had this policy, but every time, I've been provided with excellent service by super knowledgeable reps… Accessing everything online is a dream. It's so easy to change and update policy information personal account information and navigation on the site is exceptional as well. Thankfully I haven't had to put in a claim, but I'm sure by the service that I have received that that department would be amazing as well.

We had a fire in our shed. They responded quickly and reimbursed us for all charges to get our shed back in shape. I would highly recommend them to anybody looking for insurance. They answer my calls and Questions And major we had the money needed to do all the repairs. I was very satisfied.

Assurant insurance company is truly a great company to have on your side for all your insurance needs. Their staff, agents and adjusters are truly responsive, compassionate and supportive when those dreaded unexpected events for which you have insurance strike. I really couldn’t praise them enough especially when I had to deal with some other insurance providers who ignore you, stall you and simply try to see disappear so they won’t deliver the help they are supposed to render when our home was flooded by a busted pipe.

My ceiling fell in my bathroom on 1/19. They aren't open weekends, they close early during the week. When Monday arrived someone called me basically said, "We can't do anything for you. Your policy doesn't cover that and it actually did." She told me, "Well you should just wash any clothes that was damaged and if it's with it send in the receipt and we'll see if you can get reimbursed." I've cancelled them as my renter insurance for February because of this. Just rude and disrespectful!

I have had the worst experience trying to go through a claims process for mold. My claim was denied immediately due to ambiguous language in the policy, that didn't even apply to my claim, later to be told that it just denies it like that because it took too long to receive documentation. We had the independent adjuster come out, and prove all my items were ruined with mold, I provided a plethora of photos of the damage, and my property management has provided documentation to prove the cause of the mold.

I’ve been a customer for a few years and each contact with customer service has been pleasant. Very helpful when answering questions on claims and managing my policy. Monthly premiums are average price and have been offered to change companies but I declined. When I moved I was given quotes to switch that were same price. But I haven’t had issues with Assurant.

My experience with Assurant was done very Cordial with great understanding of my needs, The Best! Also They Addressed my Needs and gave me clear and decisive answers, which made me feel real confident and comfortable. I would highly recommend Assurant to All of my friends and acquaintances. Thank You Assurant. I’ll Always seek out Assurant for All My insurance Needs, The Best I've ever dealt with, Thank You.

Assurant emailed me for proof of insurance several times, each time asking for an update, and each time I provided it for the entirety of Jan.. Then, on Feb. 1, they attempted to charge me for a policy they were forcefully giving to me. Absolutely a con service and I am glad I keep my emails. Furthermore, on my first call, the rep hung up on me after looking at my file. During the second call, the lady explained to me that it was a system issue with my file and had to put me on hold for a minute to fix everything. This equates to me that the first guy was a lazy bum and didn't want to deal with it. Any company that attempts to force a policy on anyone is a horrible company, and it should be illegal—third party or not.

Easy to navigate site. Straight forward questions and additional for valuables. It only took me about 5 minutes to set up insurance coverage for me and my roommate. I even added pet just in case I adopt in the near future. Although I've previously had renter's insurance with a different company, Assurant was highly recommended by my new leasing office and I am so glad I decided to enroll with them.

The customer service provided by our adjuster, Valerie, was exceptional. She was professional, knowledgeable, and most of all, empathetic to our situation. We were so confused and worried because of the mold found in our apartment, and Valerie helped us through every step. Also, we were reimbursed for our out of pocket expenses quickly. Thank you Assurant!

The Assurant website claims process was fast, self-explanatory, and very user friendly. In my situation it asked every relevant question for my situation. If there was a question I could not answer, it would tell me "that's alright, we will address it when we do the inspection". I also got an immediate response.

We had a break-in in our new home before Christmas, leaving my kids & I broken spirited and without many of our day to day functioning items. A police report was made and leasing agent supported us in whatever we needed. The officer was even kind and went over and beyond to make sure we had what we needed. The only people who were not sympathetic to our misfortunate event and did not care about what we needed as a family, was our claims adjuster. It is going on 6 weeks since we had our items stolen and our adjuster has found every reason in the book to delay this process. And not once has she offered any kind of emotion, instead all business and runarounds making us feel even more like victims. Horrible experience all around.

I'm happy with my house insurance. Been with my house insurance for fifteen years. I recommend this house and car insurance to everyone. I have had no problems and the rates are very good. I'm happy with the price and coverage for my house. I'm a very satisfied with Assurant.

Filing a claim was easy, I would suggest adding more options. My issue was not listed via the drop down boxes. Outside of that, my experience was quick and easy. Thank you, I look for to working through this matter with the assigned consultant. Have a super day as well as weekend.

I had a fire on March 3, 2022 and now being January 25, 2024 and my claim has not been fully settled. I have given to them all receipts, personal property sheets, and pictures that they requested. I have had 2 adjusters now. With this last one being very rude, even to the point he made me cry. I scanned and submitted over the policy coverage. And if anyone knows how it feels to have a fire and lose everything and I mean everything. I had forgotten items on my first personal property sheets I am devastated over losing everything I owned and some things can't be replaced and when submitting the items I had forgotten about and also not to mention I had to also go through what they had paid for but was less than what the receipts totaled. As well as their policy also states they don't deduct depreciation. Well, that's not true either. They deducted over a thousand dollars for depreciation.

It was a good service! To be honest it was a good price, not gonna lie and also comfortable payments. They helped me a lot when I need it the most, I'm a client for GEICO and this was needed on my first home buying process, I would recommend it.

Filing a claim online was super easy. Had one question which was answered over the phone in minutes. Then even though I had never filed a claim with insurance in my life and pretty sure I messed something up. You guys helped me fix it and reviewed my claims in less than 24 hours.

My service for this claim was efficient, very helpful and informative. The person that came to view and make report on damages was very efficient. Maria ** was awesome, she was very informative, patient and helpful. I would surely recommend this company to anyone who asks. I never thought I would need to use my renter's insurance, but unfortunately I had to put in my claim on Dec 17. Glad I got this insurance.

I found Assurant's online claim process to be easy to understand, as I followed through successfully on the instructions that this online claim tool provided me, while filling out my claim. I was also contacted by an agent who explained the rest of the process to me over phone. Soon after, I was contacted by a company they work with that helps evaluate damages to personal belongings.

Pipe burst and flooded bedroom, getting my bed wet and flooding carpet. The fire dept shut off the system and it is now in the works to be repaired. I contacted Assurant and filed a claim immediately so I can have this matter resolved asap. The staff at the complex is being helpful and I look forward to having a new bed soon.

The one time when we needed to submit a claim there was perfect response for payment to contractor for repairing fire damage. Work was scheduled by contractor and my wife, daughter and I was back in our home within 30 days. We were absolutely happy and thankful.

Water lines inside the walls broke and flooded our apartment. Home unlivable until leak detected, lines replaced and water restored. Though some clothing was ruined, furniture was okay. Quick action by our landlord minimized our losses. We were very satisfied with the handling of our claim. Kudos to Alexandra.

They have automatic renewal, which is a nice feature. There don't seem to be any problems, so so far, so good. They're easy to deal with, I like having a buffer zone for my possessions. The price is also right, so that's good. I would recommend them. Nobody else offers this type of insurance in this area. Thank you.

My case was handled very professionally and efficiently. I felt heard and was provided with the proper information needed to know. The agent was prompt in taking care of my case. She was in contact with me via phone, text and email. This was my first time ever filing for a Burglary claim, and while it was a painful experience, I felt like I had support from Assurant.

The manufactured home building and buying process was complicated and dates changed a lot and they have been on top of everything we needed every step of the way. We appreciate them and we appreciate how affordable and complete their coverage is. They were extremely efficient with each interaction and if we needed documents sooner, calling them directly and asking would provide what was required in minutes.

Speedy, on time! Committed with integrity. Thank you for time. Every minute was appreciated. I received back everything spent. Deductible was a given as well. The staff were energetic, shared prosperity, and were not a hassle like auto insurance. I would recommend Assurant to anyone for a insurance company. Enjoy your New Year!

New policy, good offer. Selecting an insurance provider is an important decision. Entrusted Assurant to provide with valuable services. Coverage afforded are good. Nice experience to explore the policy options and analyze and select the suitable one. Fast and easy renter's insurance.

Assurant has been very good to deal with. I have a mobile home / fish camp and the coverage on that is not cheap compared to my homeowner's policy on our main house but I have been very satisfied with the interaction with adjusters and quick timing of payment on my 2 claims.

Our car was broken into during broad daylight on a Sunday afternoon. They broke two windows. My wife’s pocketbook was stolen with many valuable items inside. Assurant claim rep Chantelle was great! Professional, courteous and so helpful and patient with us as we’re are not overly tech savvy. While I never really reviewed or looked much at the policy, I was surprise how comprehensive it was! After feeling so violated and knowing some criminal is walking around with our items, it was so refreshing to have a person such as Chantelle guiding us through the process!

When the electronic bike my father gave me as a 30th birthday present was stolen we were devastated and very stressed about such a loss. In the warmer months that bike is my primary form of transportation. Fortunately the process of using Assurant was easy using the portal and the information required for my claim was relevant. I have never filed an insurance claim for stolen property before, but I found the process to be user friendly and smart. They emailed me right away once my claim was filed with next steps so I wasn't left in the dark.

Recovering after a natural disaster is an extremely stressful situation but Assurant made my loss, less of a burden. Each agent was supportive and ensured that I understood the process. They figuratively held my hand and kept me on schedule to confirm payment for my damaged property was quick. Communication was great! Thank you, Assurant, for leaving a positive memory when I needed it most. I highly recommend your services!

My claim adjuster, Toni N., far exceeded my expectations. She processed many attachments quickly and accurately. She was very thorough, kind, professional, and responsive, even during the holidays. She made my steps, action items, and items very clear throughout the process. Assurant should keep hiring and retaining people like Toni.

Good home insurance with reasonable price for people with good credit scores and no fault insurance claims. I think insurance companies that charge high prices to responsible owners of a home and vehicles just to compensate for other people's foolish actions or decisions to live in high risk areas need to be driven out of business!

A power surge incapacitated our refrigerator while we were on a pet sitting assignment at a family member's house. All food in freezer and refrigerator was lost. A claim filed with Assurant was easy and the agent maintained consistent communication through the settlement and afterwards to make sure the funds were received. Highly recommend their support service.

I had a house fire 2 yrs ago back in January 2021. The efficiency & professionalism of Assurant claims & customer service agents was exceptional & first class treatment & star-power in helping me while I recover from my 46% 2nd degree burns that I have overcome based on that ordeal. I definitely do not mind shouting praises and word of mouth of referral about Assurant to anyone who might be interested in their insurance needs. I have already referred a few clients that are now a part of Assurant team. Thank you all for your help and God bless.

Assurant offers a very easy process to purchase Renters Insurance online. Also the website is User Friendly and pretty easy to navigate. The prices are also very reasonable. I will share my experience with my friends and family. I also had the opportunity to use the Chat Feature with one of your Chat Reps. and she was very helpful. I will remain a Assurant customer for Life! I am renting a new Apartment and I needs Renters Insurance to move into the new unit. I was so happy that it only took me about 10 minutes to purchase my Renters insurance policy.

Policy was purchased from Assurant through GEICO. Detailed policy info for upcoming paid premium not all conveniently displayed on Geico site. Not clear then that I would have to go to Assurant site for info.

In a word “EXCELLENCE”. GEICO INSURANCE AGENTS have always been exceptionally helpful in finding the best coverage for me, and also at a very affordable, fair, and reasonable price! Their Agents are always available and more than willing to help! I am extremely pleased with their services and I am a very satisfied Client of theirs!

I have not had a recent experience with Assurant. My only interaction has been with billing and that has been non eventful. I am on an auto renewal program and thus far has been flawless. Assurant appears to be an organized company. I would recommend them to friends and family.

I am happy with this insurance. I have had it for a few years now. I have been told by other people who have this insurance that when they have put in a claim it was solved to their satisfaction and since it was recommended to me then I went with it.

Filed claim May 16 due to flood in apartment from a unit above. Claim is still not settled despite providing all required information months ago. Was initial told claim was closed prematurely after I was forced to relocate. I was told claim was reopened and would be processed 'in a few days'. I was told this many times. Assurant no longer replying to emails or many phone calls. Adjusters have been unprofessional, dishonest and unreachable. No integrity from Mr. ** or Mr. **.

Claim Filing Process was very simple and straight forward. You log in and then click file. Filled out my basic account information for a few mins and then spent about another 10 mins uploading documents to email and then drag and drop to their claim webpage. Submitted and now wait up to 2 days for reply.

Candice service was amazing and anyone would be lucky to have her as their Adjuster. Candice made me feel like a person not a victim. She was customer service friendly and sympathetic with my situation. Candice took her time to go over all the ins and outs of the process. I'm grateful to have had her. Kudos Candice You Rock!!!!

I have never had to file an insurance claim in my entire life thank god. However back in October I had some personal items stolen. They have been taking me through hell after I have provided my receipts. They said they also reached out to the company I bought one of my products from and they still aren’t satisfied. I’m thinking of getting a public adjuster because it’s ridiculous how long I have been waiting. I will never use this company ever again!

The website was simple and easy to navigate. When I called the 800 number they were very accommodating in explaining things step by step. I never thought it would be as easy as going on the computer and just filling a few things out. I would recommend Assurant to anyone and I am very hard to satisfy. They went above and beyond expectations.

I called to file a claim on November 11th due to a dryer fire. Unfortunately not only did it affect the laundry room but it ruined everything in my living room & kitchen caused by the water damage from the sprinkler system that went off. The floors were completely lifted to the point you could not walk on them, they had to be replaced. The walls were destroyed from all the smoke damage and had to be repainted. We were living in a hotel for a total of 19 days. I sent them a list of items that were completely destroyed. Plus I had all of my receipts for most of all my items because my husband and I believe in keeping receipts. They are now stating they will only give us a certain about for these items. This is beyond unacceptable. This is why people pay yearly for renter's insurance is to be protected.

I let my renter's insurance lapse and your representative treated me with respect and took care of reinstating my insurance in a swift manner and without incident. I have placed the premium payment on Auto Bill Pay so it is taken care of in the future. And that is all I have to say about that.

After having Allstate for over 40 years (Car, Renters, Home Owners, Life . . . ). Putting up with their mistakes of changing policies to Car, Life and the grand finality of canceling our Home Owners Policy because they could not find our Home (which has been in the exact same spot for 24 Years). Then we find that they dropped the value and coverage to a 1/3rd as well as dropped certain coverages without letting us know. To make matters worse after they find our Home is exactly where it always has been they try to get us to take a C Rated half ** insurance co. We are looking forwards to working with your company and being able to let friends and family know we have the coverage we thought we had from the beginning. Thank you for your service and hope to have a long and reliable future.

I have not had any claims, but as an ex insurance agent I know it is not about having claims. It's about protection when you do. I will be happy to never have a claim or a reason to call you. Coverage is more than adequate for my needs. I love that it gives a discount on my auto insurance.

It was simple to sign up for the insurance. Was done in record time! The monthly payment was reasonable compared to others I looked at. I was also able to review my information before submitting the payment. The website was user friendly. I would recommend this company anytime. Service was excellent. I’ll recommend them anytime.

It was super easy to maneuver through the website. Nothing confusing or misleading. Their questions require simple answers & are solely to help customers decide what options work best for them. Their prices are far better than most other companies and I especially like how they give you the Quote without making you pay for it, without making you retrieve it from your email or without making you create an account to access it!

I have lived here 22 years and the living situation is perfect for me. I can't drive and haven't in 23 years because of petit-mal seizure issues. I work just 20 yards away from my Walmart store that I have worked at for 26 years. Assurant has worked out great for me.

I processed my transaction very easily. I received the cancellation notice quickly. I'll continue to use Assurant.

My claims experience with Jennifer ** at Global P&C Claims with Assurant was exceptionally positive. Her kindness, comprehensive information sharing, and efficiency in processing everything made a typically confusing experience straightforward and easy. Jennifer's demeanor throughout was not just professional but genuinely kind. It’s evident that she doesn’t just view her role as a job but as a means to help people in their times of need. Empathy and understanding for insurance claims is invaluable. My claim was processed without delays and she was helpful every step of the way.

Assurant Insurance offers commendable customer service. Their representatives are responsive and knowledgeable, streamlining the assistance process. Claim processing is efficient, but some might find premiums a bit steep. Policy terms can be intricate, requiring careful examination. Overall, Assurant stands as a reputable insurance provider with a diverse range of options to choose from.

My adjuster Bryan ** was absolutely amazing. He was compassionate, efficient and detailed. He kept me in the loop every step of the way and the turn around time was very quick. Overall the experience was top tier. The online form was easy to use while submitting my claim and the link sent for claim payout was very efficient.

I would like to highlight Steve **, for being a very professional, knowledge, friendly, courteous, and funny adjuster. And I'd like to Thank him for assisting me thru the entire process of getting my claim processed and completed. It was really a pleasure meeting Steve and speaking with him overall to get the claim closed!

Everything was handled in a timely manner and I was satisfied with the Adjuster's final decision. I didn't have any issues with the Assurant agent. I was quite satisfied with all the detail work that they did. It was an excellent performance. I will recommend them to anyone. They made it a great experience and easy.

I have had vandalism and probably stolen to my home. I have called insurance. They have made me three separate claims and neither claim has been paid at all and I have coverage. I wouldn't recommend this company for Renters Insurance.

Your site is easy to navigate. Information/questions, were in a format that helps the consumer to state reasons for why they are filing the claim. Plus pictures uploaded at a quick rate. Talking to a Assurant representative over the phone was very helpful and efficient in getting the process started.

Joshua, my adjuster, was very attentive & responsive. He was very clear about the process and guided me through the stages and necessary paperwork. The process took exactly the length of time he had originally predicted with no delays. Overall I was pleased with the experience and I would recommend Assurant to my friends and family.

THEY DO NOT PAY CLAIMS IN FULL! My car was stolen in July 2023. It is now October 2023 and I have been trying to be reimbursed for several items that were in my car when it was stolen. The claims adjuster has given me nothing but the runaround, even though I have submitted everything that they have asked for, I submitted, police reports, photos of items and an explanation of what has happened, and since the items on the amended police report were "Apple" products I needed original receipts. I do not have original receipts as the items were at least two years old. I pay for this entire policy, including replacement cost only to be told they will not pay unless I submit original receipts. Maddening! Their VP made $1,200,000 last year And I cannot get $895 to reimburse me for my Apple earbuds, wireless keyboard and mouse. Unbelievable.

I have been with Assurant for a decade. I have been blessed to have never needed to file a problem. Knowing that when I need to Assurant will be there to help me is wonderful. It's also very helpful that Assurant sends my apartment manager a copy of my yearly renewal automatically. The way things are going right now, the crazy weather and all the worldwide problems knowing that if anything happened I'm covered by Assurant is very reassuring.

It was very quick and easy to file a claim. Response time from our adjuster, Chanel, was quick. Any questions we had were answered thoroughly and in a timely manner. There is nothing that I would change about my experience. I am very happy to continue my policy with Assurant.

Assurant rental insurance has been very beneficial and helpful during this time of crisis for me and my family. My Assurant claims manager Ashlyn has been very very kind, very understanding, very patient and helpful through my claims process. I have told everyone I talked to always make sure they buy renters insurance and before I never had renter's insurance. I would have been completely out of luck and not a chance to regain the things I lost or the opportunity to put money towards first and last month’s rent into a new place to live. I highly recommend Assurant rental insurance to everyone I talk to and my claims agent has been great to me throughout the process. Very Satisfied customer and highly recommended everyone to have renters’ insurance and it has greatly improved my eligibility with finding rentals to move into.

Easy access online as well as quick signup. It's very easy to understand each section when creating your insurance policy to fit all your specific family needs to make sure everyone is covered in case of an issue. There is specific sections for pets as well as personal belongings and more expensive items which is perfect.

This is the worst renter's insurance company I have ever used. Their customer service is so deplorable it is offensive. I filed a claim in June 2022 and promptly submitted ALL extensive, required documentation. I have never received any updated information on the status of my claim since then, despite MULTIPLE attempts to contact them through various channels.

I was able to renew using the automated system when I got the reminder. The process did not take a long time. The automated system understood my request and took me through the process. I have been with this company for about 5 years and would recommend them to everyone.

You are the absolutely worst company to ever deal with. I’ve been waiting almost a year to have my claim processed after someone stole all of my belongings from my storage unit in the process of moving. Everything was ok until it was time to pay my claim and your unprofessional agents ghosted me. If you go online, you will see similar complaints of your company doing the same to consumers. It’s truly sickening to see how your company operate and takes advantage of those who are most vulnerable after suffering a loss. I will make it my mission to shine a light on your company’s nefarious practices and unprofessional behavior. Anyone reading this, please consider another dependable insurance company. Do your research & read the plethora of similar complaints before signing up with Assurant (American Bankers Insurance Company of Florida).

This has been an excellent company to do business with. Easy and affordable. This will be my 3rd year with them and I plan to continue. I will seek them out for my homeowners insurance when my renovation is complete. The flexible payments make it easy to continue doing business with Assurant

Assurant always helps when you need help. We are not current home owners, we rent. We are always at the mercy of the property manager and sometimes they don’t care about damages caused by their staff or other residents. However, Assurant will help you when those unimaginable damages may occurs. They get you back to a sense of normalcy and respect.

I have policy for my son in college. He was burgled for his musical instruments in Oregon when he moved to a new apartment and we received compensation. His roommates were not insured and they were very sad to lose their instruments. We had wonderful and prompt help from Maria, our claims adjuster. I am very pleased I had an Assurant policy and will get a policy for my daughter too when she moves out from her dorm.

Great company. I would love to work for or even do business with this insurance company. I look forward to send info to my friend and family about my experience with Assurant. The month payment sit up is simple and easy. I will recommend assurant company to anyone. Great company, I would love to do business with him one day. A simple and easy company to work for.

Everything went well. We was glad to have a quick response on the property. We was very satisfied. Very good job the quick response. We was impressed on the time range to help us with everything and the outcome. Everything was in a timely fashion. We would recommend this insurance to anyone.

This is honestly the best way to pay renters insurance! This is my first time using Assurant and the progress was just so easy and to the point. I was a little skeptical but it is honestly so easy and simple & they provide the best lowest rates! I’m Definitely recommending to everyone!

When I was able to get an agent they were extremely helpful. Samantha was assigned over a month into my claim and had it resolved in about 2 days. I am so thankful for her calls to explain the process and walk me through what to expect next. We were also given an option for immediate payment via direct deposit into our bank account.

If you buy this renters insurance I let you know by experience they don’t cover mold remediation actually may not cover anything. This is not right!!! I call explain my case and they said will Be covered and they didn’t.

My Claim Agent has been very helpful with my claim questions and provided courteous customer service. He put me at ease during a most difficult situation. Submitting my claim wasn't hard at all. Their website was easy to navigate and also to pay my bill. I have never had an issue with Assurant.

I called to report water damage that came from my kitchen faucet being broken. The staff that attended to me asked the right questions and were very professional in answering my questions and concerns. They detailed the next steps, what to do and when to do. They asked relevant questions concerning the matter at hand and seem to know the facts very well.

Having a claim to file is frustrating, but the process to file the claim was an easy phone call to Assurant. My CSR has been receptive and understanding in explaining the process and what may be covered and not covered under the claim I had to file. I'm still in the midst of my repairs but it helps to have an insurance company that is working along your side.

I recently had a power outage that caused all my groceries to spoil. Scarlett was super helpful and made sure that my coverage was deposited as quickly as possible to ensure that I could buy groceries. She was very understanding and let me know the process of the claim and anything I needed to do on my end. Thanks Scarlett!

This was my first time filing a claim. At first I felt as though the process for filing, would be difficult but from the start of filing, the process was made very simple and did not take up a lot of time. The instructions were easy and I felt comfortable completing the claim by myself. I recommend using Assurant to any first-time renter.

This was my first-time purchasing renter's insurance on my own, and I was pretty much dreading the entire process. However, I knew it was no way around it. I signed up with the recommended insurance from my complex "Assurant" and must I say it was Very easy to sign up. It took less than 20 minutes to do. Was nothing hard about this process.

So easy and simple and the best part about it is the price. Very affordable, I love it. Wouldn’t go anywhere else!!! I have looked around and this is definitely the best renters insurance in California. It’s hard to find places willing to work with people. I love it. I love it.

Due to a fire in our apartment complex Assurant was extremely helpful quick and professional to resolve our claim. All questions were answered and explained. Constant communication was always available from phone calls, emails and conference calls. Thank you for all your help. you made the process quick and painless with professionalism

In case you would like to share my survey comments with your managers. After struggling to find insurance for my manufactured home, I was led to Assurant by a progressive agent. My call was answered by Rainah ** who was EXTREMELY pleasant and helpful. She went above and beyond to make sure that I had the coverage that I needed. Subsequent phone calls were answered by Janele ** and Neil **. Both of whom also provided EXCELLENT customer service. All of my requests were followed up with emails and or phone calls. You have an outstanding team and I would definitely recommend your company in the future. It is rare to find the level of customer service that your team provided. They were ALL outstanding. My policy is in place and I feel confident that if I ever have a claim that it will be covered with the same level of professionalism that I experienced when I took out the policy.

I failed my claim on 8-9-22. It has been 1 month. I call them every single day and have talked to a actual person 1 time throughout this entire ordeal. They never call back, they never email back. It doesn’t matter how many times I email them requesting assistance. I’ve never gotten a single response from them. If you call it goes straight to voice mail saying you can call their boss with a new extension. That happens 3 times till you make another call that once again goes straight to voicemail and not a single person in the last month has called back or answered the phone since my very first call. Absolutely the worst customer service experience I’ve ever had.

A great company. Stress free claim. Professional and awesome people. Results were fast and fair. They walked me through my claim and responded to all my questions. The total time from filing the claim to Receiving the payment was less than a month. They kept in constant contact with me.

I have had this policy for over 13 years and used it in multiple states because it includes storage facility coverage when I need it. I have never had an issue with the convenience of autopay. It is easy to use the mobile app too! I can highly recommend Assurant Renters for coverage.

In California, we assumed we would never have to deal with a tropical storm (we are more used to wildfires and earthquakes). August of 2023 proved our assumptions wrong! Our claims adjuster Bernice was so personable and empathetic to our situation and explained well what was going to happen so we were prepared. She walked us through the process, kept us informed as things moved forward and sent us documents as needed.

When I called them during the night of the incident, I was surprised on how quick they responded on filing my claims. Setting up online and uploading photos was quick. The adjuster Craig contacted me immediately. They even have an option of either text or call for communication. I am happy with the experience.

Very professional and thorough! Walk through and information and phone support was great. Assurant is a very professional insurance company. We are very satisfied so far with their efforts and their communication. We appreciate their expediency and professionalism. We look forward to hopefully having a continued great relationship and outcome. This has been a very stressful time due to the flooding.

Being a first-year college student and new to renting, I was baffled at the idea of having $100,000 in renters insurance in my account. However, with Assurant, I discovered that the process was smooth and swift. Within just three minutes, I managed to tick renters insurance off my list. The prices were competitive, offering payment plans suitable for a range of budgets, including mine as a student. A big thank you to Assurant.

It was easy to understand and the process of filing a claim. Thank you for making it claim. Thanks for making it easier to your clients. I just filed the claim. Hope I don’t have any problem with it because it’s my first time doing this since I get rental insurance a couple of years ago.

Great and easy to use. Would definitely recommend to anyone looking for renters insurance. Policy was easy to understand and fast. As a first time buyer I appreciate how easy it was and quick to finalize. This review is funny cause I hope I never have to use this policy and find out just how great of a rental insurance provider this company is. But I feel good about this company.

I'm expressing my extreme dissatisfaction with the lack of communication I have experienced from your claim adjuster and manager. Despite numerous attempts to reach them via calls and text messages, I have received limited response whatsoever, leaving my claim unreviewed and incomplete in a timely manner. On 8/11/2023, I reported the theft of my items to your company, and I received a claim number as confirmation. Since then, I have made multiple attempts to contact your claim adjuster and manager, but lack of communication. My calls and texts have gone unanswered several times, leaving me in a state of uncertainty regarding the progress of my claim. In the future, I hope your company will prioritize effective and timely communication, ensuring that other policyholders do not have to endure the frustration and inconvenience I have experienced.

Online claim submission process is the simplest and fastest I've ever used after a lifetime of insurance all over the world (I'm a veteran). Most insurance companies make you do it over the phone (only) which takes forever and is endlessly frustrating. Very relieved that this process is so much easier!

They made my unfortunate experience less stressful. My adjuster Candace was so polite and understanding. She was patient when I asked questions especially without knowing how the process works. After having this coverage for 7 years, this was the first time I had to file a claim. I'm thankful this experience let me know I'm with the right insurance agency.

All the people are very kind and understanding not to mention patient! I have NEVER had a fire in all my 50 years and have never made a claim. I was confused and distraught from the fire and the person from answering the phone to the adjusters have been very patient taking the time to explain the process. GREAT PEOPLE!!!!

Water stains that’s stain kitchen ceiling and laundry room ceiling. Didn’t know what or who to call. You made it easy to submit my claim. Thank you for all the help you provided. It was a great experience and hope everything goes well all cause of a water leak from the storm that’s been going on this year. Once again thank you for the assistance you provided.

I will definitely refer Assurant to a friend. They definitely does a great job with your case. I had an bad experience with an adjuster not long ago but that will not make me think that all adjusters are bad. Their timing was a little off at times but the case finally got resolved.

They were prompt and accurate in fulfilling my claim as it was filed. They showed true professionalism when handling my case and were very polite. I appreciate it greatly. I thought that's a 2 day turnaround. And the check to take cut almost instantly was totally awesome.

Website was very easy to use! Would recommend to anyone that needs renters insurance. Assurant Insurance has been very easy to work with for all of my four years using them. Thankfully, I never had to file a claim, but the signing up and payment process is seamless.

Unfortunately it was not covered in the plan we have but customer service, efficiency and timeliness was great! Customer service was professional and courteous and knowledgeable to the best of his ability. The adjuster was on point and knowledgeable about my policy and enlightened us to more details of our policy for future reference. Thank you!

Like any other being my first complaint about my property, you handle the process of the claim really quickly. Your help will make it the next time I'm in trouble. A choice that will be easy and satisfying. I am thinking of making more even steps on how the claim has the service that can help me with my needs. It will not change the thought of being insured by such a professional company. And for giving such short notice that was started to get my claim completed, that is another thought that will be before I have a second thought which helped me follow through on you.

If there was a way to give a 0/10 score or 0 stars, then that is what it should be. Assurant needs to get out of the renter's insurance business. Here’s why: My partner and I purchased renters’ insurance through Geico (Assurant) when we moved into a rental in Carmichael, California. We had to file an insurance claim when it was discovered that the home we were staying in had toxic mold. Because it was toxic mold, we had to immediately find a hotel to stay in due to the nature of health concerns related to the mold. We filed the claim on July 13th. A myriad number of documents were needed for the claim to be processed, which we gathered, compiled, and sent to claims advisor Daniel Villalon. They included the mold report, numerous pictures of the damage (as documented by us and the mold inspector), additional living expenses including hotel receipts and grocery receipts, etc.

The platform is super user friendly. fast and easy to understand. GREAT!!. The options are easy to understand and cover everything. I had any issue whatsoever to go from one screen to the other.. in less than 2 min I filed my claim. The service is beyond excellence. Very recommended insurance.

I called Assurant Inc. and the representative was extremely nice and knowledgeable. The representative treated me as a customer that was needed, not like other places that treat you like you're bothering them, or that you as a customer aren't needed. Although I have never needed to file a claim, I would still recommend Assurant for all your insurance needs solely on the fact of their extremely great employees and customer service that isn't overseas.

Fast, friendly, effective service. I was kept apprised of the next step at each stage of the process. I love the text and email notifications I received which confirmed or established upcoming events and actions related to my claim. Everyone involved did what they said they would do, when they said they would do it. Process was very simple, well explained and easy to understand.

Let me tell you they have changed for the better. They have new adjusters who listen to your concerns, answer all your questions, they take time with you and make sure you understand the process. I appreciate all my adjuster did to help me with this and would recommend Assurant to friends and family.

My condo was flooded last September due to malfunction of washer on the top floor. Assurant covered the water damage. The original assessment from Assurant adjuster was only around $15000. I hired a contractor to assess the damage and it was $16500. The restoration contractor's quote was to repair the flooring and carpet with color matched material. It was very difficult to find matched carpet and flooring. Long story in short, the first contractor did not finish the job because he claimed that he can not find matched material for the flooring. I ended up hiring second contractor to finish the work with the material I purchased at Floor & Decor.

We have faced no troubles as yet. We never had to use it. Although we thought the price was slightly higher compared to others, we still renewed it as the difference was not super significant. And I am Geico car insurance. So it is easier to look up in my app account.

I am writing to express my complete satisfaction with the recent customer service experience I had. I have rated it a 10 out of 10 in your feedback survey, and I would like to explain why. The representative I interacted with was not only knowledgeable and professional but showed genuine care for my concerns. They provided an immediate solution to my problem, exceeding my expectations. The speed and efficiency of the service were remarkable, with minimal wait times. What impressed me most was the proactive advice given to prevent future issues. This level of dedication and foresight speaks volumes about your commitment to customer success.

The website was smooth, no headache, everything was clear, great service. The prices were good and they seem very nice. The folks here at the ridge recommended Assurant because of their easy and reliable service. I also like the customer service, as they are sweet and helpful. I am happy to be a part of the community.

Customer care was courteous, sufficient answer all my questions, and the response was timely done in a timely manner. I am pleased with the customer care and the service of this insurance company. This is my first time using this insurance. I have been with this company for over 10 years and I am pleased with the customer care that I received. Thank you.

A waterline ruptured in the hallway restroom early in the a.m., that left water throughout about ankle-deep. Luckily, I was able to turn the valve off and called the Landlord seeking help. Downhill from there! I contacted the Insurance and filed a claim. It has been like pulling teeth to get a phone call returned, promises made and still no results. I found out from not hearing back from them, and calling them, that they had stopped working on the claim because of a comment made from the landlord. Finally, even after sending out an adjuster, it is back to me being aggressive with the calling. It's been almost 2 months now. I'm glad I didn't spend money on a hotel, of which I would have been out of that money also. I would not have thought this would happen and especially from an affiliated company of GEICO.

I've had my policy for several years with no issues. Everything runs smoothly which is what I want in any service, as well as consistent and reasonable pricing, which makes it a no-brainer when it comes to renewing my policies. So, if you're ever considering renters insurance and want quality as well as affordable pricing give Assurant a call.

Cool process. Happy with it> The application process is seamless. The help rendered by the consultant was top notch. Very little hiccups with the application process and the transition of online transaction. Now waiting to see the same zealousness in service rendition vis a vis the process. Otherwise satisfied with the whole process.

The representative was very receptive and welcoming. Answered all the questions. No rush and was very polite and provided time to ask more questions if needed. Would be happy to redirect to another department if needed. We have been with this insurance company for many years and have not encountered any problems.

Stay away from Assurant Renters Insurance. Customer service is the worst. I have submitted a claim and still have not gotten any updates on what do next. Still waiting to hear back from my adjuster. I had called several times. Straight to voicemail. Also to her manager. Still no answer. Wrote several emails, submitted documents and still no response as my apartment complex told me to evacuate due to water leakage in my unit. I am very devastated and disappointed that I have been left in the dark with Assurant as I have no money to pay out of pocket after paying my rent and I have nowhere to go. They left me in the unknown. Do not go with Assurant as you will not get a response from them.

The site was easy to navigate and directly linked from the Naya housing portal which made the experience smooth. I didn't have to hunt for the best insurance option. It was easy to choose the right rental insurance plan which met the requirements and then make adjustments. Payment plan selection was also easy to understand to choose from. The prices are also competitive with my current insurance.

Being the first chance I visited the website I was impressed how easy it was to navigate. All the information I needed to fill the requirements were in place so I was able to finish the process in almost no time. I will definitively recommend this website to my colleagues and my friends to get policy insurance with you guys.

Had a problem a couple of years back when my condo was practically destroyed by the tenants. Assurance was very diligent and we were able to fix the apartment without major delays. I decided to take this insurance because this is a rental property and I wanted to be protected tin case damages were caused by tenants. I was lucky that I did.

Using Assurant's online application for the required liability insurance for my granddaughter to continue to live in her space at Parkwest, College Station, TX could not have been easier or quicker. The notification came only one day before the insurance needed to be in force and it got done efficiently.

We had exceptional experience! Assurant provided Timely response, a professional adjusters on-site review of issue, quick assessment and informative details were clearly explained. Fast approval and details for assessed repairs. Would highly recommend Assurant. We were not presented with any issues or delays throughout the entire process! Very satisfied with the submission, review and approval of our claim.