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About Assurant Renters Insurance Reviews
Assurant offers comprehensive renters insurance that covers dry rot, fungi and mold, with specialized add-ons like pet and earthquake protection. The company lets you choose your policy deductible and supplemental coverage based on your specific insurance needs, and its coverage is available nationwide.
When we were hit by hurricane Florence, Assurant worked quick and fast to help us replace our damaged items. We had damages to a lot of our outdoor items and to some of our indoor...Read full review
Site is very easy to navigate! Straightforward and to the point! I’ve used Assurant in the past and did not have to file any claims. Insurance pricing and coverage are both great....Read full review
What is Assurant?
Assurant is a nationwide insurance provider that offers full-coverage and liability-only renters insurance. The company offers supplemental options including pet coverage, which pays for damages caused by your pets, and earthquake protection. With Assurant, you can choose your deductible and customize your policy coverage.
What does Assurant cover?
Assurant offers two policies. Its liability-only coverage is available only to its partner locations. It doesn’t cover your belongings, but it does offer protection in the case of damage by fire, water, smoke or explosion. Its full-coverage standard renter’s insurance package includes both personal property and personal liability coverage. Assurant also offers these optional coverages:
- Pet damage
- Water sewer backup
- Identity theft expense
- Rent protection
How much is Assurant renters insurance?
Assurant’s renters insurance costs vary depending on the level of coverage you want. If you prefer not to pay monthly, the company lets you make a one-time, full-year payment, which can save you money on recurring charges. Also, if you use GEICO for auto insurance, you can bundle it with Assurant’s protection for a lower price. Assurant doesn’t post its rates online, but you can get a quote for your desired coverage on its website.
We used the company’s policy calculator to get an estimate for an apartment in the 74137 zip code — for a package with a $250 deductible that includes $100,000 in liability coverage and $10,000 in property coverage, the cost would be $15.02 monthly or $191 annually.
Is Assurant owned by GEICO?
What’s covered under Assurant’s renters insurance?
Does Assurant cover water damage?
Does Assurant cover bed bugs?
Is Assurant’s renters insurance good?
Assurant’s renters insurance might be a good option if you want supplemental coverage — many insurance providers don’t offer add-on options like pet and earthquake protection. Overall, its prices seem reasonable for its policies, and you can get discounts by bundling your coverage with other providers like GEICO.
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Reviewed Aug. 14, 2023
I am writing to express my complete satisfaction with the recent customer service experience I had. I have rated it a 10 out of 10 in your feedback survey, and I would like to explain why. The representative I interacted with was not only knowledgeable and professional but showed genuine care for my concerns. They provided an immediate solution to my problem, exceeding my expectations. The speed and efficiency of the service were remarkable, with minimal wait times. What impressed me most was the proactive advice given to prevent future issues. This level of dedication and foresight speaks volumes about your commitment to customer success.
While my experience was excellent, there is always room for improvement. Perhaps, you could consider offering a more comprehensive FAQ or self-service section on your website. This could help resolve minor issues even faster and free up your representatives to handle more complex queries. In conclusion, your customer service has left a lasting positive impression on me. Keep up the great work, and thank you for providing such outstanding service.
We are so happy to hear this! Thank you for the review.
Reviewed Sept. 14, 2023
In case you would like to share my survey comments with your managers. After struggling to find insurance for my manufactured home, I was led to Assurant by a progressive agent. My call was answered by Rainah ** who was EXTREMELY pleasant and helpful. She went above and beyond to make sure that I had the coverage that I needed. Subsequent phone calls were answered by Janele ** and Neil **. Both of whom also provided EXCELLENT customer service. All of my requests were followed up with emails and or phone calls. You have an outstanding team and I would definitely recommend your company in the future. It is rare to find the level of customer service that your team provided. They were ALL outstanding. My policy is in place and I feel confident that if I ever have a claim that it will be covered with the same level of professionalism that I experienced when I took out the policy.
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Reviewed June 12, 2023
I am 81 years old and had trouble with the computer about the search claim number..so you folks didn't receive all I sent. My son has put me up to date, hope all is ok. I need to replace my door. Thanks. Liz **. Fire took down 5 houses and several others had issues, my condo was broken into by the fire dept to check and make sure no one was home.
We are very sorry to hear this. Please see the private message that we have sent with additional information.
Reviewed May 23, 2023
Ultimately, I believe customer surveys should not play any significant role in a performance review. As a customer, I may have my own opinion, but I lack knowledge of the intricate red tape involved in being an employee. The situation could have been handled better, particularly on the part of the manager. Despite leaving a voicemail promising a callback, the manager has yet to contact me, despite my efforts to reach out to multiple individuals for assistance. The process can be quite frustrating, as it requires filling out paperwork, filing a claim, and validating charges with the vendors of the stolen items. However, I do comprehend the necessity of these steps. Nonetheless, the process lacks customer-centricity and is both time-consuming and unpleasant. It appears that this claim will be resolved soon, but I am still in the midst of the process.
We are sorry to hear about your experience. Please see the private message that we have sent with additional information.
Reviewed Dec. 21, 2022
I had a fire start at a neighbor's home that spread to where I lived, it caused significant damage. (To the point it is uninhabitable for the next 6-8 months). I filed a claim and Brandon P, who was assigned to my claim was patient and very knowledgeable. I had never had to use my renters insurance before, but he explained the process and I had so many questions that he patiently answered. He always responds to my inquiries promptly, and even if I’m a little excited or nervous he is very professional and kind. Assurant also has an awesome chat system setup via text to share documents and information, the payout system is smooth, and overall I was very grateful to Brandon and Assurant for their support, guidance, and assistance.
We're glad we could provide a great experience! Thank you for sharing your thoughts with us.
Reviewed Dec. 17, 2022
I hate having to file claims for loss but Assurant has been helpful and quick to act in the two times I've needed to file with them. The first claim was with a person and that was great. This time around, I chose the self-serve option which basically entails me needing to upload all of the documents myself. It was still pretty easy. Now just waiting to hear back to get an outcome on the claim.
We are so happy to hear you enjoyed your experience! Thank you for sharing it with us.
Reviewed Sept. 25, 2023
When I was able to get an agent they were extremely helpful. Samantha was assigned over a month into my claim and had it resolved in about 2 days. I am so thankful for her calls to explain the process and walk me through what to expect next. We were also given an option for immediate payment via direct deposit into our bank account.
That's great to hear! Thanks for the kind feedback.
Reviewed Sept. 22, 2023
If you buy this renters insurance I let you know by experience they don’t cover mold remediation actually may not cover anything this is not right!!! I call explain my case and they said will. Be covered and they didn’t.
We are very sorry to hear of these concerns. We have sent you a private message to request additional information.
Reviewed Sept. 21, 2023
My Claim Agent has been very helpful with my claim questions and provided courteous customer service. He put me at ease during a most difficult situation. Submitting my claim wasn't hard at all. Their website was easy to navigate and also to pay my bill. I have never had an issue with Assurant.
We’re happy to hear this! Thank you for the feedback.
Reviewed Sept. 21, 2023
I called to report water damage that came from my kitchen faucet being broken. The staff that attended to me asked the right questions and were very professional in answering my questions and concerns. They detailed the next steps, what to do and when to do. They asked relevant questions concerning the matter at hand and seem to know the facts very well.
Glad to hear you had a pleasant experience. Thank you for the feedback.
Reviewed Sept. 19, 2023
Having a claim to file is frustrating, but the process to file the claim was an easy phone call to Assurant. My CSR has been receptive and understanding in explaining the process and what may be covered and not covered under the claim I had to file. I'm still in the midst of my repairs but it helps to have an insurance company that is working along your side.
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Assurant Renters Insurance Company Information
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- Assurant Renters Insurance