Assurant Renters Insurance Reviews

Assurant handled my claim for water damage in Arizona's last monsoon rain a couple weeks ago. The adjuster was quick to come assess the damage, not once, but twice. He answered all my concerns and turned in his report in a very timely manner. Then the senior adjuster contacted me immediately and sent the information I needed for my claim. He was also very helpful. Much to my surprise, money was deposited in my account that day to get me started on the repair work. I am thoroughly impressed with this company and I highly recommend them.

At the end of the day there is no gauge other than coverage and cost. I believe both are fair. It's easy making automatic payments that fit our lifestyle. On the flipside, your customer service is extraordinary. Without having to file a claim, (hopefully Never), I would give you a rating on a scale from 1 to 10, 10 being the highest, I would give you a solid 12. Kind regards. David **

Assurant responded readily when I called to file my claim. I received a personal phone call with all the contact and claim information needed for resolution and reference. The field adjuster showed up in a timely manner and communicated with the roofer. They gave me a fair settlement and let me choose my contractors to get the home back to normal. I will continue with this company because they gave me peace of mind.

I am thankful for GEICO has provided the insurance. It was easy to get it through the app and a representative who helped me with all the details. I have never used it, and I hope I would never use this and it stays how it is. Thank you!

Assurant has been a fantastic choice for my renter's insurance. Their entire team is highly professional, and they make a point of keeping things clear and straightforward. Every single step of the process is incredibly easy to understand, completely removing the usual stress from insurance. I highly recommend this company to anyone looking for a reliable policy.

Very simple and easy process! Clear communication of add ons and everything included in our policies!

I first tried contacting an agent or adjuster by phone to no avail. I found the claim submission process to be simple and complete.

Great experience. Very easy to follow process. Quick and convenient.

After thinking it was a great experience until it wasn't. I received the new phone quickly and I also returned the old one before the 10 day allowance. I took it to the post office and kept the receipt. Weeks later, I receive an email about they did not receive it and I was going to be charged 1800.00. I then received a second notice. I call them to find out they received the phone but it was not scanned into their warehouse so I would continue 20 days later to get threatening notifications. It appears to be my fault they can't do their job in a timely manner but receiving these notices. This has really left me to seek another insurance provider as customer service really did not. Very disappointed.

I was charged for an unrecovered broken phone. I was told I returned the wrong device. I did not!! After multiple emails and multiple phone calls from me, nothing was resolved. I posted a review about my negative experience with the company. Corporate then reached out to investigate my issue. They quickly got back to me and reversed the charge of $539. He even called me to make sure I got the money. But, I had to work really hard to get my issue resolved. I hope they truly investigate what happened and fire or re-train the culprit. Their warehouse and customer service needs some work.

I’m happy with the price and they provide the coverage that my landlord requires, but they aren’t eager to cover a claim.

The process was easier than I thought it would be.

Services provided meets our needs as we been fortunate claim free.

Always appreciated Assurant's communication with us as far as billing and changes in cost of coverage.

Very easy enrollment process and very cost-effective for one of the very few companies that does insure mobile homes. Very satisfied.

They are NOT an insurance company that fights for their clients!! They take forever (so it seemed) to reimburse you! They also switch your adjuster WITHOUT notifying you!! The adjuster I got switched to, was VERY ARROGANT, NASTY!! Kent **!! They have NO EMPATHY for their clients!! I never had renter's insurance until this year! What a TERRIBLE EXPERIENCE!!

They don't pay claims that you submit to them. Their customer service is also horrible.

Process was easy, it wasn't stressful at all. I didn't have to go through loops.

I am posting this review to warn the public and force an executive review of my account. This is regarding a single-family homeowners insurance policy serviced through my mortgage escrow account, not a renters policy. My property suffered clear windstorm damage on March 13, 2026, which left us with missing shingles and active internal water leaks coming into the home. To ensure everything was accurately documented, I had three independent professional, licensed contractors inspect the roof structure. All three explicitly concluded that the wind damage requires a complete roof replacement to maintain the safety of the property.

I am so glad I came here. My house was vandalized/ burglarized 8/23/26 and it is 9/3/26 log on to check my claim and it is asking me for what I already provided. Pictures sent, receipts sent, and police report info given still NOTHING. Do not be fooled by some of these reviews, IT IS LIES. I have no TV and no help, bags missing and no help. This company a joke.... DO NOT GET INSURANCE through them unless you want to run around.

Very efficient and easy process during a stressful and scary time.

It was very easy to apply and make payment online. The Property Manager and Apt. information was already in the system, making it easy.

Easy online work! Great price. Waiting on my email with my paperwork is pretty long only downside.

I have been dealing with these people since July 16, 2026! They are very slow. I had water intrusion there. Client fell. Broke my waterline and it flooded my house. They’re telling me they’re not gonna pay for the party he broke.! $2500 out of my pocket. I don’t think is right. They assumed responsibility for the incident. They have said they accept liability for it. My contractor sent them a proposal to fix my home. They won’t do anything. In writing they keep telling us it’s under review. Meantime, I have 1 bathroom in my house the master bathroom. It’s not accessible always at all! They refuse to pay for my out of pocket expenses! They haven’t returned any of water mitigation’s attempts to get them to pay. My contractor needs approval on the proposal he sent them and they just won’t put anything in writing.

Easy-going process. Very quick, and I got exactly what I wanted.

I am having a hard time logging into my Assurant insurance portal, and my email will not work that is connected to my account. If someone could email me today that'd be great, I've already sent you guys an email through rentersinsurance@assurant.com. But I need to check on my policies today to see why I have two and to see which one's current so I can delete one. Thanks.

Updated on 08/18/2026: An agent from the "executive offices" of Assurant reached out to me last Friday and Saturday stating I would get the reimbursement check they had already sent to me via USPS on August 17th 2026. I did not receive it that day after my mail ran. I called Assurant customer service, requested a supervisor, who then told me I would still receive the reimbursement check on 8/17, even though I told them my mail had already come for the day. I called Assurant later that evening of 8/17 praying I would get a supervisor with more insight and I was told to give them a call on Wednesday (8/19). This is just more examples of their negligent behavior, unethical business practices, and bad faith.

It was straight to the point!! Easy to sign up/select coverage and pay the policy.

If I could give zero stars for this review - I would. While my daughter was living in Mallory Eastside apts., Assurant asked for proof of renter's insurance and we provided it. The requests kept coming and said we did not. I literally submitted the proof of insurance from our carrier through the link that Assurant sent me 9 times. After she moved out, I continued to receive emails asking for proof of insurance through Assurant. I am a very logical and patient person, but this is beyond ridiculous and harassment. Now that she has graduated from college, I hope I never have to deal with Assurant again.

The process for acquiring renters insurance policy was simple and quick. The payment plan options were also very reasonable to fit any budget. If your apartment complex requires renters insurance, I highly recommend Assurant as a company to get a policy from.

Just grateful that it is available when I may need it. Waiting to see what increase in Premium to come. Was very grateful when I did have to call last year, I'm afraid I wasn't able to record the name of the person who I spoke to, but was very helpful even though I didn't actually file a claim.

Thank you, easy set up, quick and online! I have been using Assurant for several years while renting and I highly recommend. I needed renter's insurance and easily got a quote in less than 5 minutes. A great renter's insurance company.

Easy navigating. Really appreciate ease of navigating. Really helps out! Was able to process. Will definitely share this service to family and friends to consider using your services as well on the future for their renters insurance.

I have been an Assurant renters insurance customer, and my experience with a recent claim payment has been extremely frustrating. On March 24, 2026, I received a payment confirmation indicating that a direct deposit payment of $1,365.56 had been successfully processed. Months later, I still have not received the funds.

The rating I provided is for the following reasons. After being told my policy was cancelled without my knowledge the Agent Camila was very helpful during the auto chat. She understood my concern and assisted promptly. The website wasn't difficult very easy and that makes a huge difference. Thank you.

Assurant Insurance is wonderful. The agents are well trained and very knowledgeable of the business. They will work with to resolve any problems. They make you feel like you are important. Their premiums do not constantly increase. They are very competitive with prices.

Everything was super easy to use and navigate. The only issue was the address bar auto filled to only the first floor apartment numbers, and my spouse had difficulty selecting the send floor apartment numbers despite typing it out manually.

Okay I guess this is about the process of submitting an online claim. It was easy to read. I done it pretty quickly and I have been with Assurante for a few months now. I suppose they are a great insurance agency

It was a simple and easy process to file a claim. It happened yesterday and is a serious situation. I'm out my house but at least the claim process was fast easy and direct. I had all papers needed and photos. This is a great company.

I appreciate Assurant because they make me feel secure about my manufactured home insurance. Other companies are going out of business and/or charging way too much for premiums. I did have damage from a bad hail storm a while back but chose not to file a claim. I paid to have it replaced instead of filing a claim because I was worried I would be cancelled or surcharged. I guess it would be nice to hear from Assurant that this wouldn't have happened if I filed a claim. We have never had a homeowner or renters claim in our 46 years of marriage.