Assurant Renters Insurance Reviews

In case you would like to share my survey comments with your managers. After struggling to find insurance for my manufactured home, I was led to Assurant by a progressive agent. My call was answered by Rainah ** who was EXTREMELY pleasant and helpful. She went above and beyond to make sure that I had the coverage that I needed. Subsequent phone calls were answered by Janele ** and Neil **. Both of whom also provided EXCELLENT customer service. All of my requests were followed up with emails and or phone calls. You have an outstanding team and I would definitely recommend your company in the future. It is rare to find the level of customer service that your team provided. They were ALL outstanding. My policy is in place and I feel confident that if I ever have a claim that it will be covered with the same level of professionalism that I experienced when I took out the policy.

I am 81 years old and had trouble with the computer about the search claim number..so you folks didn't receive all I sent. My son has put me up to date, hope all is ok. I need to replace my door. Thanks. Liz **. Fire took down 5 houses and several others had issues, my condo was broken into by the fire dept to check and make sure no one was home.

Ultimately, I believe customer surveys should not play any significant role in a performance review. As a customer, I may have my own opinion, but I lack knowledge of the intricate red tape involved in being an employee. The situation could have been handled better, particularly on the part of the manager. Despite leaving a voicemail promising a callback, the manager has yet to contact me, despite my efforts to reach out to multiple individuals for assistance. The process can be quite frustrating, as it requires filling out paperwork, filing a claim, and validating charges with the vendors of the stolen items. However, I do comprehend the necessity of these steps. Nonetheless, the process lacks customer-centricity and is both time-consuming and unpleasant. It appears that this claim will be resolved soon, but I am still in the midst of the process.

I had a fire start at a neighbor's home that spread to where I lived, it caused significant damage. (To the point it is uninhabitable for the next 6-8 months). I filed a claim and Brandon P, who was assigned to my claim was patient and very knowledgeable. I had never had to use my renters insurance before, but he explained the process and I had so many questions that he patiently answered. He always responds to my inquiries promptly, and even if I’m a little excited or nervous he is very professional and kind. Assurant also has an awesome chat system setup via text to share documents and information, the payout system is smooth, and overall I was very grateful to Brandon and Assurant for their support, guidance, and assistance.

I hate having to file claims for loss but Assurant has been helpful and quick to act in the two times I've needed to file with them. The first claim was with a person and that was great. This time around, I chose the self-serve option which basically entails me needing to upload all of the documents myself. It was still pretty easy. Now just waiting to hear back to get an outcome on the claim.

When I was able to get an agent they were extremely helpful. Samantha was assigned over a month into my claim and had it resolved in about 2 days. I am so thankful for her calls to explain the process and walk me through what to expect next. We were also given an option for immediate payment via direct deposit into our bank account.

If you buy this renters insurance I let you know by experience they don’t cover mold remediation actually may not cover anything this is not right!!! I call explain my case and they said will. Be covered and they didn’t.

My Claim Agent has been very helpful with my claim questions and provided courteous customer service. He put me at ease during a most difficult situation. Submitting my claim wasn't hard at all. Their website was easy to navigate and also to pay my bill. I have never had an issue with Assurant.

I called to report water damage that came from my kitchen faucet being broken. The staff that attended to me asked the right questions and were very professional in answering my questions and concerns. They detailed the next steps, what to do and when to do. They asked relevant questions concerning the matter at hand and seem to know the facts very well.

Having a claim to file is frustrating, but the process to file the claim was an easy phone call to Assurant. My CSR has been receptive and understanding in explaining the process and what may be covered and not covered under the claim I had to file. I'm still in the midst of my repairs but it helps to have an insurance company that is working along your side.