Assurant Renters Insurance Reviews

I am thankful for GEICO has provided the insurance. It was easy to get it through the app and a representative who helped me with all the details. I have never used it, and I hope I would never use this and it stays how it is. Thank you!

Assurant has been a fantastic choice for my renter's insurance. Their entire team is highly professional, and they make a point of keeping things clear and straightforward. Every single step of the process is incredibly easy to understand, completely removing the usual stress from insurance. I highly recommend this company to anyone looking for a reliable policy.

Just grateful that it is available when I may need it. Waiting to see what increase in Premium to come. Was very grateful when I did have to call last year, I'm afraid I wasn't able to record the name of the person who I spoke to, but was very helpful even though I didn't actually file a claim.

The rating I provided is for the following reasons. After being told my policy was cancelled without my knowledge the Agent Camila was very helpful during the auto chat. She understood my concern and assisted promptly. The website wasn't difficult very easy and that makes a huge difference. Thank you.

Assurant Insurance is wonderful. The agents are well trained and very knowledgeable of the business. They will work with to resolve any problems. They make you feel like you are important. Their premiums do not constantly increase. They are very competitive with prices.

I am having a hard time logging into my Assurant insurance portal, and my email will not work that is connected to my account. If someone could email me today that'd be great, I've already sent you guys an email through rentersinsurance@assurant.com. But I need to check on my policies today to see why I have two and to see which one's current so I can delete one. Thanks.

Updated on 08/18/2026: An agent from the "executive offices" of Assurant reached out to me last Friday and Saturday stating I would get the reimbursement check they had already sent to me via USPS on August 17th 2026. I did not receive it that day after my mail ran. I called Assurant customer service, requested a supervisor, who then told me I would still receive the reimbursement check on 8/17, even though I told them my mail had already come for the day. I called Assurant later that evening of 8/17 praying I would get a supervisor with more insight and I was told to give them a call on Wednesday (8/19). This is just more examples of their negligent behavior, unethical business practices, and bad faith.

It was straight to the point!! Easy to sign up/select coverage and pay the policy.

If I could give zero stars for this review - I would. While my daughter was living in Mallory Eastside apts., Assurant asked for proof of renter's insurance and we provided it. The requests kept coming and said we did not. I literally submitted the proof of insurance from our carrier through the link that Assurant sent me 9 times. After she moved out, I continued to receive emails asking for proof of insurance through Assurant. I am a very logical and patient person, but this is beyond ridiculous and harassment. Now that she has graduated from college, I hope I never have to deal with Assurant again.

The process for acquiring renters insurance policy was simple and quick. The payment plan options were also very reasonable to fit any budget. If your apartment complex requires renters insurance, I highly recommend Assurant as a company to get a policy from.

Thank you, easy set up, quick and online! I have been using Assurant for several years while renting and I highly recommend. I needed renter's insurance and easily got a quote in less than 5 minutes. A great renter's insurance company.

Easy navigating. Really appreciate ease of navigating. Really helps out! Was able to process. Will definitely share this service to family and friends to consider using your services as well on the future for their renters insurance.

I have been an Assurant renters insurance customer, and my experience with a recent claim payment has been extremely frustrating. On March 24, 2026, I received a payment confirmation indicating that a direct deposit payment of $1,365.56 had been successfully processed. Months later, I still have not received the funds.

Everything was super easy to use and navigate. The only issue was the address bar auto filled to only the first floor apartment numbers, and my spouse had difficulty selecting the send floor apartment numbers despite typing it out manually.

Okay I guess this is about the process of submitting an online claim. It was easy to read. I done it pretty quickly and I have been with Assurante for a few months now. I suppose they are a great insurance agency

It was a simple and easy process to file a claim. It happened yesterday and is a serious situation. I'm out my house but at least the claim process was fast easy and direct. I had all papers needed and photos. This is a great company.

I appreciate Assurant because they make me feel secure about my manufactured home insurance. Other companies are going out of business and/or charging way too much for premiums. I did have damage from a bad hail storm a while back but chose not to file a claim. I paid to have it replaced instead of filing a claim because I was worried I would be cancelled or surcharged. I guess it would be nice to hear from Assurant that this wouldn't have happened if I filed a claim. We have never had a homeowner or renters claim in our 46 years of marriage.

If I could give 0 star review I would, this is a real SCAM company, hiring people can barely speak our language and give false information and no results. SUCKS!!!!

The application process was smooth and convenient. The options for coverage were simple and clear to understand. The time it took to complete the entire application was quick and easy. I had a good experience and highly recommend Assurant to anyone looking for insurance coverage for their home.

How do you get in contact with your claims adjuster if they won't call you? I filed a claim last week, heard from my adjuster Thursday, was promised a call back Friday and cannot get hold of anyone!! Meanwhile I have a complete loss of personal belongings due to a burst pipe from a different condo!!

Excellent Coverage and Peace of Mind for My Mobile Home. I’ve been with Assurant Mobile Home Insurance for over three years now, and I couldn’t be happier. After shopping around, Assurant offered the best combination of solid coverage and affordable premiums for my double-wide in a hurricane-prone area. What I love most:

The GEICO/Assurant rental insurance claim process was easy! So glad my insurance agent recommended it a year ago. This is the first time for a claim. Would recommend GEICO/Assurant rental insurance. DA

Don't pay for the phone protection through this company. It's a scam. If your phone breaks, they will do everything possible to NOT hold up their end of the bargain.

I love the coverage and your ability to extend coverage when I lived at an extended stay home for almost a year. Integrity speaks volumes about a business that is accommodating as opposed to one that extended coverage then somehow through their own admitted loophole rescinded and canceled coverage except no refund issued for year long coverage later determined to be fraudulent policy but payments rendered a year prior to their obvious mistakes that costs me monies lost never to be recouped.

I rated the site 4 stars instead of 5 stars only because the first box appeared to be "locked" as it did not allow me to respond to the first question. I did, however, find the process to be pretty straightforward; the questions were simple enough to maneuver through. I had several (~12) pictures to upload. That process was wonderfully easy. Overall, the process was very easy to navigate. All insurance claims should be so easy!

I had a very disappointing experience with Assurant Renters Insurance. I filed a claim related to a serious mold issue in my apartment, and despite providing documentation and proof, my claim was denied based on technicalities around the policy start date. Meanwhile, I’m dealing with unsafe living conditions and additional expenses just to get by. The process felt dismissive and stressful. Instead of support during a difficult situation, I was met with delays and a lack of accountability. Renters insurance is supposed to provide peace of mind, but this experience has been the opposite. I would not recommend based on how my situation was handled.

The process was very easy and quick to file the claim. They made it easy to understand and prompts for damage were easy to get through. Will update further when I am contacted on length of overall process.

Even though I had been uninsured for over a year, had filed a claim for damages done by a hot water pipe bursting, and live in a state that other insurance companies were leaving, Assurant covered me.

Quick and easy. Good price too! Go online and fill it out. The apartment I applied and accepted in Alpharetta recommended this insurance. I went ahead and applied. Note that if you pay the full year it's cheaper.

When looking for a new policy for my home I happened upon the Assurant site and I'm glad that I did. The representative that I worked with was courteous and professional. I was offered a great deal for insurance. When the mortgage company changed and it changed my loan number, I was informed that I didn't have homeowner's insurance. The Assurant agent quickly and easily dealt with the new mortgage company to fix the problem. Overall, the experience I've had with Assurant has been great.

Best insurance for manufactured homes! Affordable and reliable. It’s an amazing company that has amazing coverage for their customers. Didn’t realize that such great companies existed. I’m so glad GEICO recommended Assurant for my insurance needs.

Tried to submit two claims since I had insurance and always was given the run around. They never wanna pay claims. But will collect payments every month. Basement flooded due to pipe leak. Everything ruined. They wanted receipts for each item. Each shirt, pants, tv, couch…who had those after 10 years!! Useless. Just didn’t want to honor claim. Next was a small claim, same issue!

It was easy to decide to renew with your company. This company did not offer any issues at all, and we are very confident that we will not have any issues, and if we do, your company will support us fully and give us the protection that we are seeking.

I'm super happy with their service. We had a pipe break under our kitchen floor and our kitchen floor was completely ruined sub flooring and all. They covered us very fast. Got us the right people. Still have been asking him to please call them back and our floor was done in no time.

Very user friendly. Very clear explanations of various options. Insurance is intimidating for most people. This entire process was very pleasant and educational. I feel that I made the right choice and would feel comfortable assisting others to make the right choice for their needs. Highly recommended! Thank you.

I believe you keep my prices close every year which is good. If you could lower them by any chance that would be better. LOL. I like to stay with a company long term and I don't like jumping around from company to company.

The process of purchasing the policy is seemless and and quick. However, I wish it had more opportunity to dicuss the coverage specifics, perhaps with an agent or to start, an AI chatbot. I'm not sure I have sufficient coverage. I will need to reach out to someone to verify if the policy truly meets my needs. The responsibilty and final decision rests with me but an easier way to do some analysis of individual needs would be appreciated.

Charged over a year and a half for a policy I attempted to get them to cancel multiple times. It was all just a run around. Customer service is arguably nonexistent and their automated system only takes you in a circle of trying to cancel your policy. I canceled it online multiple times but I guess it’s a scam. When I actually talked to someone (on Messenger not on the phone) they said it was never attempted which is a complete lie. I wonder how many people are still getting charged by this company and don’t even realize it.

First time using the insurance and so far, I have not had a problem. Just waiting to hear from an adjuster to see if my matter will be taken care of. I have had insurance with this company before never used it. This is the first time I have had to file a claim and so I am just waiting to see what will be done.

I dealt with Claims Examiner Elizabeth **. She was very professional and always returned my inquiries in a very timely manner. She was very helpful in answering my questions! She was so pleasant and easy to work with. She showed great compassion. The only improvement was the amount of time it took for the adjuster to look at the property. It an occurred on a Monday and the adjuster couldn't come out till Friday which allowed unnecessary mold to set in. The adjuster was very helpful when he came.