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Assurant Renters Insurance
Assurant Renters Insurance
Overall Satisfaction Rating
1.17/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    69
Based on 75 reviews that contain star ratings
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Assurant Renters Insurance

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75 Assurant Renters Insurance Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 17, 2018

I have been with this company for about two years. I have paid my premiums every month as I am supposed to. I have never made a claim on this policy and recently had a bunch of my property stolen. I submitted a claim and have gotten nothing but the run around the entire time. The adjusters and representatives are rude and they will not help me. It kind of makes you wonder what exactly you're paying for with this company. This shouldn't be this difficult. I highly recommend if you are looking for homeowners or renter’s insurance that you go to a different company. This place and their representatives will not help you. I have been trying to get a claim completed for 2 weeks and still going. I have received the worst customer service that I have received in quite some time.

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 8, 2018

This company is more than twice what we pay for better coverage now. They will continue to take money from your account even after you cancel your policy. I would never recommend this company for anything.

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 1, 2018

When we were hit by hurricane Florence, Assurant worked quick and fast to help us replace our damaged items. We had damages to a lot of our outdoor items and to some of our indoor rugs and they had our claim closed and paid within 2 weeks of filing it. So very thankful for them. The process was super easy too.

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Rated with 1 star
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Verified Reviewer
Original review: Sept. 21, 2018

While moving out of state from NJ to FL. I left some boxes behind for me to move myself with a trailer. While I was away, my home was burglarized. Their investigator said she found it hard to believe I left clothing etc. behind. I told her with out of state moves, they pick up your items, transfer to a holding facility, then onto a tractor trailer with other orders going to that destination and I was afraid they would be stolen and were of importance so I rented a trailer and provided my receipt for the trailer rental. Now, four months later, their investigator is stating how do I know you left those things behind? WTF!!! I called the police and have a report and police photographs. They do not pay their claims! I am hiring an attorney. I paid four years of renters insurance and they will not pay?

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

Very disappointed that I was recently declined for renters insurance coverage due to having 2 no-fault claims within the past 2 years with this company. Agent Kyle ** was particularly rude on the phone with me when I started to inquire as to why this was the case and what the implications would be for future coverage. Was not helpful when trying to figure out solutions for coverage either and treated me like it was my fault and that I was a bad person for getting denied coverage. Never have I been denied coverage or treated by a company in this way and would not recommend doing business with this company at all.

2 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Sept. 14, 2018

My wife and I are renting a house in Wilmington NC and hurricane Florence was heading our way. All the news stations and officials were saying to evacuate the area due to the predicted severity and life threatening conditions. We were lucky enough to find a place in Georgia that would allow pets so we packed some belongings and our 3 dogs and headed out of town. My wife contacted Assurant to open a claim and she was told that since the part of Wilmington that we are living in wasn't under mandatory evacuation that our expenses for leaving would not be covered. I guess the fact that everyone saying to get out and NC being declared a state of emergency still constitutes a voluntary evacuation. DO NOT USE!

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 11, 2018

I paid $129 as renter's insurance in 2016 for a ** apartment and I already moved out from that apartment early 2017. I never set up any automatic payment with Assurant Inc. But in Sept 2017 and Sept 2018, I received emails saying that my automatic payments are scheduled and got charged $129 every year after I already ended my lease and moved out of the apartment. Assurant is a thief stealing money from your bank account. Never leave your bank account information to them!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

Canceled my insurance per their website and they will not stop taking money out of my account. Not able to get assistance nor refund for the money and extra fees from not expecting the unauthorized withdraw.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2018

Lost all items in a fire. They evaded my calls, lied to me and their adjuster showed up when I wasn’t home to take pictures. He only took pictures of my mattress. Took them 2 months to send anything after threatening them with a lawyer. Please do not use. They are an absolute nightmare.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 3, 2018

Horrible service, still no check. Been a month and nothing. I highly recommend you go somewhere else. These people are crooks. The storm ruined everything and I'm left with a yard full of all of my treasures now garbage. I have to throw everything away. They won't help me at all. I'm still waiting. They couldn't possibly take any longer.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 15, 2018

We signed up for renters insurance through Geico. Trusting them we got our renters insurance. It's from Assurant. Worst mistake of my life! We had this policy for 4 years, on July 20th 2018 my husband and I lost our home and 95% of our belongings to a fire. Our policy was for $20,000. It took more than a week for them to send an adjuster out. By then everything was covered in mold including the walls. The insurance adjuster referred to it as a total loss. We submitted more than $25,000 worth of inventory paperwork and most receipts for nearly everything since 90% of our items have been purchased in the last 3 years. They settled our claim and closed it and deposited $5,041 into our account.

They now refuse to return any phone calls or give us copies of any of the items that they claim depreciated to the point of not being able to get paid out. Including a 75-inch 4K Smart TV that hasn't even been paid for yet. Not only does their settlement not pay off the things we were still making payments on but it doesn't even come close to replacing what we lost. I have contacted three separate case managers because we had 6 total two managers and their managers without even so much as a callback or an email. If you value your belongings or your home or your money please get your insurance from someone else. If there was a way to give them negative Stars I would but I'm forced to give at least one just so that's can get read by others.

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

I am a senior who obtained an extended appliance warranty on my brand new home. The policy was over $1100. When I had a claim for microwave repair after 4 years, a service person came out and then said the issue was not under warranty. I called to have the issue reviewed, and after weeks no results. I was told to send photos via email and every time I called to follow up, no one knew what was going on. THIS COMPANY IS SCAMMING ELDERLY PEOPLE. Purchase a full home warranty through a reputable company rather than this!!!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

Assurant.com Renters Insurance - Do not deal with this company. Assurant.com Insurance - Do not deal with this company. Probably the biggest mistake I have ever made in my life and won't make the same mistake again. Received renters insurance from what I thought was Geico, did not know they give the renters insurance to Geico. When dealing with the Geico agent he stated that my equipment would be covered regardless. Three months into the policy, I had packages stolen from in front of my door. Response from REP, “I'm sorry we don't cover that.” A few more packages stole, REP, “We don't handle/cover that.” Someone breaks a 5000 dollar film camera - REP: “I'm sorry we don't cover that unless you can prove it was vandalism.” So I sold the equipment for parts for a few hundred dollars. Loss of 4500.00 dollars.

A few months later I figure I would try again, with no luck. Agent/Rep tells me it’s a few months and the police won't fill out a police report and why didn't I do that originally. I explained to him I called months earlier and was told "We don't handle/cover that.” The only reason I got renters insurance was for the coverage of my film equipment. So far a broken camera valued at thousands and multiple packages stolen in front of my door. I was misled by the Geico agent 10 months ago. I was lead to believe that all this would be covered (Just to get my money). None of it was covered. A loss of thousands and will never deal with Assurant Insurance ever again and suggest you do the same.

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 27, 2018

Assurant Renters Insurance does not cover the furnishing in the house, and do not like to pay claims off. The customer service is horrible, and the cost is high. I had insurance. The mortgagor said he had no record and gave me their insurance, based on the stock exchange.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 12, 2018

This is the insurance company the banks placed on my mortgage for my Mobile Home during financing. Seems high for the amount of insurance and the deductibles are too, I just reread the amount of replacement and it is only half of the mortgage. Mmm. Something doesn't seem right.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 18, 2018

Purchased Assurant Renters Insurance as I trust Geico. MISTAKE! They had no problem insuring my contents for 40K and collecting the payments. My apartment was burgled and that's when the problems begin. Julio, My adjuster, never available and never returned calls. They are asking for receipts on belongings that I have had in excess of 5yrs... They don't ask you to prove the value of your things to get a policy but will make you jump through hoops to prove the value when they go missing.

Every time I was 'missing documentation' he would communicate via USPS though he had my phone number and email (which they used when it was convenient to them) thus drawing out the process. Long story short they took over 12K of stuff from my apartment. Assurant told me my settlement check was ready but not what the figure if the settlement was. They eventually deposited just short of $2600.00 into my account. I have found an attorney who is just chomping at the bit to go to court and have the matter arbitrated.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 16, 2018

Do not trust Assurant, I left my apartment two years ago!!! But they are charging me yet... They took money out of my account two times in last two years and when I asked them to refund my money they asked me different kinds of proofs for cancellation. They are going to charge you after you moved and they will also charge all new tenants.

13 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: April 11, 2018

I live in an apartment, have had Assurant Renters Insurance for about a year through my Geico Auto Insurance. The apartment community put out a notice a few days ago stating multiple mandatory changes residents had to make in our policies effective no later than a week from the date of the notice. I am disabled, (relative to the review) one of my diseases happens to be lung-related and causes my voice to no longer be a voice. Meaning, it is extremely difficult to communicate with me, understand what I am saying because my voice is incredibly hoarse most times and goes completely out at times mid word or mid sentence. It is very frustrating, for me and for the person I am attempting to relay information to. Company personnel tend to let me know, in a lot of words and suggestions, how frustrating I am to them.

I first attempted to update the information online, but there was not enough space for the amount of characters. I hesitantly called and thankfully my call was answered by Christie. She was amazing! Not one complaint or even acknowledgment of my crazy, scratchy 'sound'. She not only took care of everything from my end, but had me merge in the property management office with a couple of questions she had. While on the line with the leasing agent, Christie made sure to get all of their contact information so I wouldn't have to be responsible in getting anything to management at all. It would all be done from Assurant directly to management. I was completely shocked to say the least. Christie was the 100% professional, friendly, knew her product, was extremely efficient. I wish she could be cloned for ALL companies...

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2018

Can never get in touch with my agent. Every agent I have spoken with has been very rude, like this is their own money they're required to pay. I have never got a direct answer from anyone. I'm always told someone will call me back and "give me an answer". Days go by and nothing is resolved. My house is for sale and I am trying to get some repairs done from my last tenants in the home and getting absolutely nothing accomplished. Run with all you have, pay extra for premiums if you have to just to avoid the unnecessary bull crap you have to deal with this company to get a claim handled properly and professionally. I was actually writing this review as I was placed on hold for the third time, might I add without him telling me he was going to place me on hold. I'm talking to him and then all of a sudden I hear 'hold' music. Very frustrating company to ever deal with. As soon as this claim is resolved I will switch insurance companies.

12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 26, 2018

Do not trust Assurant, they took money out of my account 9 months after moving out of the apartment I was covering, and I have called twice and they tell me that I can't get a refund until after 10 days. This is just one of the many issues I have had with Assurant. Also be wary of the unemployment "benefit" they have, you have to be receiving unemployment assistance from the government to get that.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 23, 2018

My husband and I set up renters insurance with Geico in October of 2017. Before I could even make my first payment, my house was burglarized, on my son's seventh birthday nonetheless, so we contacted the claims center, which turned out to be Assurant. Our original claims adjuster was Pierce **. He lied to us from the get go about the terms of our contract, was impossible to get hold of, and never EVER answered the phone or called us back. It was two months before we received any payment whatsoever for our claim, only to discover that they had strongly undervalued all of our missing items.

When I called to complain, I was told that someone else who wasn't even my adjuster (Oscar something-or-other was the name I was given) had "messed around with my file when he had no business doing so" and that's why the amount I received was significantly lower than it should have been. So this company apparently doesn't watch their employees and keep them from touching things they shouldn't be touching. My claims adjuster was supposedly fired for robbing people and pocketing the excess money, and my claim was turned over to the "supervisor" Patricia **. It has now been FIVE MONTHS since we first opened our claim and still have yet to receive the rest of the payment they owe us for stealing from us in the first place.

Two weeks ago I called to see what was going on since I never heard anything from this company regarding the rest of my claim, and naturally I was unable to reach Patricia, but the person I did speak to assured me that my file was "done and ready to go" on her desk and all they were waiting for was for Patricia to send my file over to the man who processes them for the bank. This same person also told me that repeated calls "make Patricia angry" and cause her to "purposely delay the processing of your file". I have not called once since, but I STILL have not received the rest of my payment I am owed. If I cannot call and she refuses to call me back, exactly how long am I supposed to wait for a mistake to be rectified that was their fault in the first place? I am very much on the verge of calling my lawyer. This company is unethical, rude, and should have been closed down a long time ago.

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10 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 21, 2018

DO NOT USE THIS COMPANY TO COVER YOU!!! I tried to give no stars but was forced to give one. I am not going into detail about how they screwed us over. It is too painful. My family was robbed a week after Christmas and this BS fraud company paid out $287 for thousands of dollars worth of merchandise. I beg of you to find another company.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 3, 2018

Geico was great when our car was totaled due to a flash flood. The claim process was easy and they sent me a check very quickly. HOWEVER - dealing with their renter's insurance claims is utterly disappointing! They use the third party Assurant Insurance Company for renter's insurance and I have had the worst experience with them - VASTLY different than my car insurance claim. Had I known they were so terrible, I would've gone elsewhere for my renter's insurance.

Hey GEICO! - Assurant is giving you guys a bad name! Their claim process sucks. They are hard to reach and noncommunicative at best. Several phone calls and emails go unresponded. We waited over 3 weeks to even have an inspector come and check out our water damaged apartment due to a spontaneous sprinkler pipe burst - which lead to mold growing in our home. They randomly misvalue items and then depreciate them on top of that. After sending them receipts to items they've misvalued - again no response - which leads to more hounding. Dealing with this claim has become a fulltime job. Find another company to insure your home. Gieco/Assurant will surely disappoint you for renter's insurance!

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16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2018

This company sold me an insurance policy for our microwave but they have never been able to provide us with a service provider to fix the problem with the microwave. They recommended we find someone and they would reimburse but I signed up for the policy because I couldn't find anyone. I have called them multiple times over the last months and they have never returned my calls. In today's world of good customer service they rank very poorly...

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 14, 2018

I've never had a issue with Geico, it's the company for renters insurance they recommended. Assurant. From the beginning of my claim to the denial letter this has been the worst company to deal with ever. Please if Geico ever recommends this company to you, please decline it and go with a respectable well known company. Do your homework. Wish I had.

17 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 16, 2017

Worst rental insurance company! Don’t use them! Katherine ** is super unprofessional. This company don’t care about their customer. Don’t waste your time! Worst experience I’ve never experienced. Took 4 month for my claim and it’s still open. They never schedule anything just pop up at my property.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 20, 2017

I had a renters insurance through Assurant for over two years. Never had a claim. In August I moved to another apartment so I changed the address in my policy. After two months I discovered that Assurant never changed my address for a technical mistake they did, so I was still paying my old apartment policy and not being covered in the new apartment. They "said" they will refund me, they "said" they issued a check a month ago - but surprise surprise I never received any refund and any check. They now say they sent the refund to a MasterCard - but looking at the card number it comes out that's not my credit card! I have no idea how they got that credit card number! I never owned that card. After endless phone calls (for over a month), after hearing the most shameful lies from Assurant and being treated like an idiot, I have now decided to cancel my policy.

But wait, this is not over - because one day after I called to cancel my policy I received an email stating that I have purchase a NEW POLICY! So I have now two policies for the same apartment, the old policy (Which I canceled but apparently they did not canceled) and a new policy (that I never even purchased!). And surprise, they pushed the start day back of two months so now my balance is higher and they are now justified to not pay me any refund for their technical mistake. Assurant is a huge huge fraud. I will never buy a policy with Assurant again and I strongly recommend you to stay away from this company. I now have purchased a much better policy with another company and I am saving ~30% money!

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14 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Oct. 9, 2017

I been with this insurance company over 8 years. Never made a claim. We went thru storm Harvey, my back fence pickets flew away, my AC was under water. My steps flip over and got damage. My roof is only 5 years old. I had leaks coming thru walls, my sheetrock are soft and mold is coming thru my ceilings. I just received a email that my claim was denied. I will contact a lawyer.

28 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 25, 2017

I got renters’ insurance through my insurance company, Geico. Reasonable rate, served its purpose, however when I purchased my home and got my homeowner's policy through Geico my renters' insurance was supposed to have been canceled as my homeowner's policy went into effect. Then I reviewed my credit card statement at which point I realized my credit card was still being charged for the renters' policy. I called immediately and was given the runaround. I had Geico forward my homeowner’s policy and its effective date and I also forwarded the same information. They have yet to refund my money and I have just received a new statement from them! No no no! If I could give them zero stars I definitely would have! I'll be sure to keep you posted if I ever see my money again! Horrible experience.

21 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2017

My building flooded Feb 20, 2017. American Insurance Co aka Assurant Specialty Security Ins. has committed fraud at every opportunity to not pay my claim. Stating floor coverings were 56 year old linoleum. Everything in my building was exactly 56 years old. I have no linoleum in my building. This fraud adjuster Steve ** had brought the value of everything to be valued close to zero. They never use the same adjuster twice. His phone number went dead. He's AWOL.

The contractors estimate was $160k the 2nd cheapest. Brian ** says "I'm not going to pay that. Here's $47k. You should be able to fix your building for that." This fraud was committed on 5/4. I complained daily. Who is going to work for these prices? No response. Choose from one of the contractors to work with. I complained to the insurance commissioner. I sent Brian ** my photos of the interior of my building. I sought the help of 3 or 4 attorneys and I hired a public adjuster all harassed into quitting.

The next adjuster left off everything in my flooded building like in bathroom #1 except a tub and a hole in the floor. No sealer coat, no paint, no vanity, no toilet, no risers, no shower doors, no floor, no floor covering, no mirror, no fixtures. My whole adjuster report was missing 85% of the interior of the building. Months passed. Complaints were filed with the insurance commissioner. I wrote letters to everyone. I complained to the insurance commissioner and the federal govt. I could not hire an attorney or my own public adjuster to protect me. Everyone I hired was harassed into quitting. Brian ** my adjuster would leave harassing voice mail messages like "It looks like your trying to remodel your entire apt building".

His first estimate was $47,904.00. I had 4 contractors bids one for $150k, 160k, 180k and one 240k. He did not give me the name of a contractor who would work for 47.9k. He did not accept any of my contractors bids. These last two statements are required by California law and he violated them both. Luckily I had pictures of the interior of my building. He offered me $70k. But didn't follow through. No check. Then he just went stone cold. I would request more walkthroughs and I wouldn't get any replies. Months went by. More complaints to the insurance commissioner and none got a reply. Brian ** offered my contractor a subsequent walkthrough after the insurance commissioner cited a code out of the insurance regulation conduct book. He added $16k to my claim.

Yesterday the 5th of August I decided they were not going to be anymore help so I paid the contractors $60k out of my personal account to do something. I got a contract to go with the 63k Assurant had put in my escrow account. The contractor start date is August 28th. 191 days since the flood and the contractors would begin. Assurant had this contract sitting on their desk since 5/4/2017. They weren't going to pay it. I had 280,000 in replacement cost flood insurance. My deductible is $750.

I want to nominate Rickell ** his boss for best supporting fraudster. Steve ** for best fraud claim adjuster and Mark ** as lead roll as procrastinator in chief. Jorge ** as the diabolical twin of Steve **. Brian ** and the best Fraud claims adjuster. So after I pay $60k Brian ** says he going to send the contractors estimate report to an unrepentant appraiser Mr. **. He rips off the contractors by $31k.

Do they come up with a contractor who will work for these prices. Never. It's just, "Here's what we want you to accept." Are the contractors going to do a good job working at a discount? No because they know my neighbors were paid $180k for their buildings damage. My neighbors buildings have been done for months. Mine still looks like the flood happened yesterday. Totally negligent. Totally evil. I've lost $35k in rental income due to their fraud and procrastination. They are an evil I will complain about for the rest of my life. The only thing they didn't do to me was kill me.

Don't ever let this company anywhere near you. They will destroy you in a heartbeat. They have no compassion or concern with you or your plight. They will violate every civil right you have. They will harass and intimidate and ignore you and use every dirty trick in the book to not pay. Its been 191 days and they're still pulling dirty tricks like fake appraisals. They will brow best you and try to trick you put of your claim by invoking the appraisal clause when items that need repair would be left out. I said no appraisal at this time. It takes two willing parties to choose arbitration. If it gets any better I will update these comments. But don't use this company ever.

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32 people found this review helpful
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Assurant Renters Insurance expert review by Matthew Brodsky

Assurant is a specialty insurance company headquartered in Florida. Founded in 1947, Assurant grew to become a Fortune 500 company and now offers specialty insurance including renters’ and apartment insurance.

  • Coverage: Assurant Renters Insurance protects your belongings against theft or damage from fire, smoke, flooding or explosions. If something happens to make your apartment or rental home uninhabitable, Assurant provides living expenses.

  • Flexibility: If you need to buy a policy for a child attending college, or if you want to purchase one policy with a roommate, Assurant Renters Insurance makes it easy. In fact, you can have up to four people listed on a policy.

  • Simple process: It takes less than five minutes to purchase a policy. There are only a few questions to answer, and you can do it all online.

  • Affordable premiums: Rental insurance shouldn’t be expensive. Assurant’s plans start at just 44 cents a day.

  • Financially-strong company: Assurant is a Fortune 500 company with $30 billion in assets. If you ever need to make a claim on your policy, you can be assured that this company can take care of you.

  • Best for: house and apartment renters, especially those with valuable possessions.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Assurant Renters Insurance Company Information

Company Name:
Assurant Renters Insurance
Website:
www.assurantrenters.com
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