Assurant Renters Insurance Reviews

This is the worst insurance of any type that I have ever had. The adjusters are in Florida. I live in Virginia. They do not care at all about your claim. My adjuster denied my claim in less than 24 hours before doing any investigation or sending someone out to our home. After speaking with a "supervisor". A gentleman came to the house stating that he was sent by Assurant as a third party vendor they use as an adjuster. He took pictures, etc. I know that he can not make the decision then and there, but he said over and over, "You absolutely have a total loss of use."

I had no problem. The person that I talked with was very nice and answered my questions and concerns quickly and was very happy to help me with anything information I needed. I just wanted to make sure my payment was received for my records. Just you let you know I'm not sure what to put down for the "Order Number".

Had an issue with the master bathroom which flooded and destroyed majority of the belongings underneath the sink. I filed a claim and got approved same day!! I thought I would have to wait and answer more questions. Assurant has surpassed my expectations and deserve 5 stars from my experience with them.

My insurance adjuster Mr. Timothy ** was extremely patient and professional throughout my claim process. He worked extremely well with myself and my primary insurance claims adjuster to ensure my account information remained secure and advised me throughout on the best practices throughout as the consumer. I was advised that I did not need this supplement in my mortgage but insisted it be added. The costs of NOT having this added would have been overwhelming.

This company has been nothing but outstanding from the first time I ever started using them as a Rental Insurance Company. When I bought my first home I keep this same company just switched from rental insurance over to a Homeowner Insurance Policy. Definitely recommend this company for their insurance needs.

Very good professional handling of our request for insurance. Excellent competitive price. Many thanks! Issues with underwriting were handling quickly and professionally. Assurant team representatives were very good to work with. We will be happy to refer others to Assurant. Challenges to our initial proposal were readily and easily dealt with.

I have to get nominal liability insurance for my new apartment. The application process was quick and easy. The payment system was very easy and the payment options clearly defined. The premiums seemed not expensive and I have now been able to obtain my insurance for my property rental with little fuss. There are options to upgrade the current insurance if necessary which is good to know.

Satisfied client for over a decade. My only complaint is the online system would not allow me to enter the interested party information. Other than that, I have had no bad customer service interactions and Assurant personnel have always gone the extra mile to resolve any issue. That type of positive experience has kept me coming back time after time for rental insurance needs. I highly recommend Assurant products and services.

Julio went above and beyond to make sure I understood my coverage and how to fill out all proper paperwork required to file a claim. He explained what was being covered and really understanding and caring when it came to my losses. I highly recommend this company for renters insurance.

I had only owned my house for about 2 months when the hot water tank had failed. Assurant covered leaking hot water tank but mostly I am happy about the support when my neighbor's house burning damaged my house. My home repair included siding, window, soffits, eve troughs and some roofing. The payment for the repair was to me in six weeks.

Fortunately I have never had the need to use my policy. The easy renewal of my Assurant Renters Insurance policy is just that, easy. Year to year, I never have to worry about renewal. My policy is a good peace of mind. When our minds are so cluttered, we need this.

My experience has been great. we had a storm, and someone was sent out three days later to look at the house and the Check was in the mail a week later. I have been with Assurant for 11 years and you guys has been Great! Keep up the good work. The best part was the Claim was painless. Fast. :) :):)

Karen my Assurant representative that assisted me with my claim was amazing!! She is the reason for my 10 score! This company is lucky to have such a dedicated employee who takes pride in her service to customers! I tend to shutdown mentally when things like this happen to me but Karen was there with me the whole time helping me navigate the process. The customer service I received was unmatched to any company I have dealt with lately. Karen is a gem!

I really liked to talk to **, Jennifer with Assurant giving me great service and follow up regularly. Jennifer is very nice, smart and knowledgeable person and also very Cooperative. She gave me good quotes so I was impressed.. Geico's rate is very comparative and good product. I will recommend to my friends and family.

It was quick and efficient to speak with the claims representative. I provided details of my issue during a recent hurricane which was processed easily with accurate information. I am very grateful with the service provided from the Assurant claims team. I would recommend others that this process is easy and effective as a customer.

I am currently in the process of putting the renters insurance Global P&C team's feet to the fire as they have been giving me the runaround for almost 2 years. After a very scary and violent home invasion in which I was the victim they refused to pay out or even recognize me as a human. It's absolutely devastating and one of the nastiest experiences I've ever been a part of, and that includes the reason I'm even dealing with them being my home invasion. I have gotten $3000 back after losing $120,000.00 worth of my goods and things I worked my whole life for! The fact one American can do this to another for their company is crazy! People need to have some dignity.

It was horrible. I paid my renters insurance every month for years. My house were done because of electrical and they wouldn't even call me back. I got nothing. Had to live with my aunt trying to call them to get nowhere. Do not recommend. I will never get renters insurance again because it's pointless.

Ease of obtaining policy. Speed of documents. Helpful agent with obtaining the proper coverage I needed. Home is not in a flood zone and agent was able to omit the coverage for flooding. I have had this policy before on a previous home and would recommend for anyone with a modular home.

I have not needed to make any claims yet, so I have had no contact with you yet. So I hope that if I ever need to file a claim, this would be your correct rating. So I hope that the claim process is done quickly and smoothly. I have had no problems with Assurant at all. Assurant also has great renters insurance rates.

Beginning process and thus far I'm happy with process. Will have more complete answer when done. Little more information as to how procedure works in the beginning would have been a little bit more understandable. Such depreciated value would have to be paid out of pocket. That once check is received where it goes and why I receive it first then to lender.

I have no complaints, I have been with your company since August 2016. And I am happy with my services. The price is just right with my budget and whenever I need to call customer service, the staff are so professional, kind and very helpful in everything that I need to help me with either renewal of my policy or adding to it or even changing my address when moving. Thank you for covering me and my family for all these years.

I want to thank my case representative Mr. Leo ** (ext **) for his outstanding job with my claim. I am happy with the results I have got! He made my claim process easy, stress free and fast bringing me maximum results! Professionalism is everything! I will recommend Mr. ** to my family and friends.

Very professional and accommodating team. And great customer service as well. They will have all the answers relating to your insurance issues and that makes it easier to pick right coverage with Assurant. Very satisfied....

After being a victim of theft, there is some comfort in knowing that you have insurance like this. The customer service called me and guided me through further steps. They were very understanding and helpful. It gives me a relief that I never thought would be possible after so much anxiety and pain that this has caused me.

This is the worst place ever. I filed a claim way back in May, only to be given the runaround and now we are in August. I turned in everything possible that they asked for. The adjuster Julio was frantic from the start because he was backed up in his work! He lied, and lied for months about what was going on with the claim. Not one time did he bother coming out to assess any damages or property loss. I have reached out to Julio A, his manager Alex H, His manager's manager Marlin V, and another manager Hombero G. I have not got any return call, update, information or any of the above. You can call for days and get no response.

I'm a resident of Rosenberg Tx and went through 9hrs of hurricane beryl. During the night we had a power surge that fried my electric items. My deductible is more than the damages but I'm a valued customer with them over these years. I never thought I wouldn't be left out in the dark to replace my own items out of my pocket.

Lost all my food due to several days of a power outage from Hurricane Beryl. Included is my experience with Assurant Renters Insurance..

Very helpful during a highly stressful time. Guided me through everything I needed in a quick phone call and was patient with my being a first-time renter/claimer and also in the middle of the move across country with a toddler. (If I had to find a negative, there was some confusion during the calls with thinking it was my husband's phone/policy and there were a LOT of calls I missed due to family life, but it was trying to get info or keeping us informed so take that with a grain of salt.)

I had received great customer service from agent! She was very knowledgeable about the facts of this claim. She was understanding and patience. She took the time and answered my questions. Bank information was received to her, accurately inputed correctly, her attitude was very pleasant. She was gracious to help.

Excellent communication and customer service. My claim was submitted, processed and paid within 17 days. I filed the claim on the 7th and funds were in my account on the 24th. I've been with Assurant for years and never needed to file a claim and was pleasantly surprised at the amount and timely communication. I'll transfer my policy wherever I go. Thank you.

I filed a claim for a large leak that originated in the apartment above mine, soaking my entire bedroom while I was at work. My adjuster, Jasmine, called me and I submitted everything as I was told in early February 2024. I asked for a confirmation (multiple times) that she had received everything and never heard back. For weeks, I assumed she had everything, but after a while I started calling and emailing to make sure. She LITERALLY never once answered her phone, returned a single voice message, replied to an email or text message. She later claimed that I hadn't submitted the photos and then she mysteriously found them. A couple of months went by, NO contact, left two voicemails for her manager, hoping he would call me back and still nothing. They finally denied my claim saying that they couldn't figure out the source of the leak, even though I told her this the first time we spoke (we spoke three times in three months).

I live in "Tornado Alley" and am so happy knowing your "Assurant Insurance" is there when I need you. Your website makes it so easy to pay my monthly payments, it is a user-friendly website all around. I like all the different options that are available for the customers to choose from.

My experience with Assurant beat.nt was enjoyable. I have no complaints about the inspector or the adjustor. My inspector explained everything that would happen, and it did. My adjustor told me about the payout and how I would work—just as he said it would happen. I would recommend this company in a heartbeat.

I had to put in my first claim for hail damage and the service was excellent! They walked me through it and settled it in a timely manner. They made me feel comfortable and addressed my needs very quickly. The settlement was a fair amount and made me whole again.

It’s was easy to file and did not take too much time. I’m dealing with a lot because of this storm and just need some relief, and this was a stress-free experience that is appreciated at this time. Thank you very much. I hoping for a speedy recovery with this process again, thank you.

Very easy process, I just sit and you do all the work for me! That is greatly appreciated. The rates are reasonable and I've never had to file a clam, but if so, I'm sure it would be an easy process as well. Definitely recommend this company to others. I've been a customer for years and have no intentions of changing in the near future. It's helpful to have car and renters insurance bundled, discounts are nice to have.

It was easy and quick to file claim. Questions were simple and easy to answer. Representative was friendly and showed concern for my damage. The link was easy to do as well. I appreciate the concern and the process went smoothly. My roof got a leak in it due to a storm in the middle of the night which was unexpected and aggravating, so having to file a claim I thought would be stressful but it wasn't.

The policy was worth it and never had a problem with it. Plan on renewing for the price and the customer service out of the two other places weren’t as good. The last insurance company gave me problems with customer support and I had to jump through hoops to get them to pay for my TV when it was stolen despite several attempts to get customer service to help with the transaction.

It was very easy to go through the process in purchasing my rental insurance. I liked the options of payments they offered too. This will enable you do so at your convenience, either yearly or monthly. I wish you can give them a try right now. It will make your search easier. You will love the experience as well.

Amazing how you can do all you need in just 3 min. Time is really important and I felt like my time has been valued when I applied to my home insurance. Fast and easy process! Moving from one place to another is stressful enough, any help you can get is greatly appreciated. Thank you!

The application process and coverage is excellent. The agent found me the best plan for the best coverage and rate. Coverage in my state is difficult and my agent worked with me to find a policy that met my urgent needs. It is also bundled with my auto policy which is an added bonus.

The website is easy to navigate and the setup was painless. I’ve gone to other websites and have gotten lost many times, but this took the guess work out of everything and setup took no time at all to set up. I would highly recommend Assurant to my friends and family.

I have had great, swift, polite, very knowledgeable responses from your team. Three times I needed to talk to you. This last experience assured me that Assurant is far above any other. All three times I needed assistance, I spoke to a well trained kind person who quickly solved my potential dilemmas.

I was expecting a long drawn out process but it was fast and easy. From the phone call to the online process. Was fast and professional. The whole process took about 30 minutes if that long. Hardly any wait time on the phone call. The customer service representative I talked to was friendly and very helpful with the process.

It is easy to renew and get documents to my landlord right away. The price is better than the landlord's 'preferred' company and saving money is always great! Being able to access my account from my auto insurance site is convenient. I can break up the payments into monthly installments or just pay one flat amount which is what I prefer.

I pay my fee every month, and there are no surprises. I get no bothersome emails. It's easy. I do get letters telling me of any changes. I am satisfied that I am covered and that also satisfies my Landlord's requirements. The fee is also fair pricing, in my opinion.

Melody was very helpful and definitely made a difficult situation I was going through much better. I would like to thank her for her help. The whole process was smooth and taken care of while I had the time to focus on recovery efforts.

Adjuster came out in Timely manner and inquired about damages, took pictures, measurements and explained the process. I was told that if I had not heard from them in 2 weeks to call the adjuster and they would look into it for me. Check was insured as soon as process was done. All questions I had about claim were answered promptly and in a timely manner. Explanation of deductible was explained.

This is the worst company for renters insurance. Don’t waste your money or your time. I had sewage backup and water issues from the rain and weather, and they have a scheme for every problem - to not pay you! I had to leave my house for a month and they still found a way to not pay me because it had to be an Airbnb. Run from this company, they are the worst! Just like every other insurance company, they just want your money but when you need help, they don’t want to help you. Worse company ever dealt with in my life! Customer service is nasty and people don’t wanna work today. It’s very disappointing that this is the world we live in.

The buying experience was very friendly, easy, and straightforward. Everything was explained and all the info was available. The system flow is good, easy to understand and friendly. So far, I've purchased a Renter's Insurance. The renewal was issued with enough time to consider if renewing it was the final choice, and all the data was there to make the decision. I will buy again from this company.

We were pleased with the service we received from Assurant. We have referred Assurant to others. The quote was given and explained in language that could be understood - no hidden facts. We will continue to use Assurant as long as we own the home. We own another home and Assurant is also our insurance company.

I am so very happy with Assurant. Not only did they issue coverage for my home, but they were also reasonably priced. I'm very grateful for Assurant. I will stick with them. Thank goodness I haven't had any claims to speak to that end, but they have been so very helpful.

Had to get renter's insurance for my new apartment at the Joinery, and thought the process was smooth and efficient. There was no problems, delays, time-outs or anything of the sort. I was able to get it completed after my seven hour shift, I usually detest using online surfaces to sign up for apartments and renter's insurance but I thought Assurant did an amazing job.

I was having a hard time looking for renters insurance because it is required where I live and I came across this website. It helped a lot. It was very easy & fast and I moved in right away. I love the options they have. You can pay monthly but I went ahead & paid for the full year. It saved me $50.

Valerie was extremely polite, professional, and helpful! I only had a short time to finish my claim because I was at work and she got it done for me quickly and easily! Payment came immediately which was both surprising and great! We’ve had renters insurance through Assurant for years and never had to file a claim, and it was nice that we were taken care of so quickly and easily, definitely worth it!

We have been using Geico bundles for our cars and homes for several decades. Assurant is our current homeowner's partner with Geico. So far so good. They have been very responsive and proactive. We look forward to working with them if needed in the future. Hopefully, we won't have to call them for any reason.

Assurant was phenomenal during a terrible time when I was dealing with a flood due to a sewer pipe clog. My claims adjustor Ruben was awesome and went above and beyond! They helped me get my home and life back together and I would highly recommend Assurant as a partner in insurance. Thank you Assurant!

Outstanding service toward issuance of our new Homeowners Policy. The agent was most thoughtful, professional and courteous in his effort to find the right policy for us. His directions steered us to a great policy and enabled us to save our policy premium of five hundred dollars. Kudos to him for a job well done!!!

Assurant has been a great company to work with. Our insurance is a financial value. The renewal process is quick and easy with helpful and friendly staff and low wait times Every time I have contacted this company I have been extremely satisfied with the results. It is difficult to find customer service like this.

And I would tell plenty of people to use you guys because you are excellent at what you do. Your adjusters are kind and courteous, and they understand what you’re going through. So I really do appreciate that and your rates are excellent. I’ve told several of my neighbors, relatives about switching to you guys.

My dryer broke from a power surge during a major storm. Sadly the entire control panel had to be replaced. This was my first time ever filing an insurance claim so I was very on the fence. However, my claim agent was awesome and quick! The process was simple and painless and they helped a lot!

Great response, processing and completion of my claim. Entire team was terrific and extremely knowledgeable and professional. Breanna was exceptional as was our adjuster. Calls were promptly returned and questions answered quickly. Scheduling was easy and all responses prompt. We heartily commend the whole team for their concern, work and follow up.

We are pleased to be covered for so long. Great customer service and direct communication is really appreciated. Over and over again we have been provided with easy and quick solutions. Totally worth the investment to protect our personal belongings. Again it is a pleasure doing business with you folks and look forward to being a forever customer!

Excellent customer with very affordable and good rental insurance. I would recommend this everyone seeking for rental insurance. For the first time, I was in doubt. After few days of reflection and comparison with other insurance companies, I decided to get this one. Being satisfied, I suggest everyone get it, won't regret it!

I had an over power a long time ago around 8 years ago, few electrical appliances got damaged. My problem was resolved really quick. I received a payment for the damages in less than 2 weeks. I really recommend Assurant due to the service they had provide, professionalism and the attention they had gave me any time I had to contact them.

My bike was stolen. I started the form online then visited my local police department to request a police report. Once I had that and a copy of the sales receipt I uploaded them to the site. Last, I spoke with my adjuster, Mariela ** who was kind, knowledgeable and very helpful. My claim was paid in a matter of days.

The coverage provided was comprehensive, and the cost was better than the others I got quotes for. The representative/broker was easy to interact with, the turnaround time was quick, and I was given some time to consider. I love the service, and the app's mobile version is excellent. For me, the first year, the process was smooth and hassle-free, with clear communication throughout. The customer support team was available and helpful, providing timely updates and ensuring all my questions were answered. The app's user-friendly interface made managing my policy and tracking claims effortless. Overall, Assurant exceeded my expectations in every aspect.

Stacey was very helpful, communicated clearly and responded to my questions in a timely manner. She explained each step in detail and was very polite and professional. The return on the claim was quick and the paperwork was easy to complete. Would definitely recommend using their agency for insurance to anyone.

The Assurant customer representatives are very courteous and knowledgeable of what they are doing. They do their BEST to help out their customers as much as they possibly can. Mr. Sheldon T. was my adjuster, he not only empathized with myself and all the Houstonians who were going through this unforeseen natural disaster, but he also went the extra mile to make sure I would get all the help I could to make this frustrating situation less stressing as possible. Mr. Sheldon T. IS ONE OF THE REASONS WHY MANY CUSTOMERS CONTINUE TO INSURE WITH ASSURANT.

The process to report my claim was smooth and easy. I was well taken care of and I didn’t have to wait long for my claim to be filed! Plus the decision was given quickly and I was paid out within 2 days. They made everything comfortable and easy when I needed it most! ❤️

I had an exceptional experience with my Assurant agent. She processed my claim quickly and efficiently, exceeding my expectations. Thanks to her prompt assistance, my family and I were able to bounce back from the loss swiftly, with minimal disruption to our daily lives. I highly recommend Assurant as the top choice for renter's insurance.

The experience was quick and easy and went by smoothly. The person handling my claim was very nice and respectful. He answered all of my questions and made sure to give me top level service. The payment process was easy! My claim was approved, and I received payment that very same day within a couple of hours. I was able to have my e-check deposited directly to my debit card.

I recently had to file a renters insurance claim and was thoroughly impressed with the process. The online interface was intuitive and user-friendly, walking me through each step with clear instructions. I appreciated the detailed guidance, which ensured I provided all necessary information. Submitting the claim was quick and painless, and I received a prompt and helpful response from the support team. This process made a potentially stressful situation incredibly easy to manage. Highly recommend!

Have Assurant for many years. Had one claim during that time. High sheer wind stripped the shingles of our roof. We were quickly covered leaving us and the Contractor happy. I would certainly recommend Assurant/Geico insurance. They furnished insurance to us in very remote locations in Alaska and now in Southern Colorado at very fair prices.

Sarah ** was the claims examiner. She was polite, patient, and knowledgeable about the claims process. She was also quite attentive on advising me about the status of my claim. This was the first time that I had a claim on my renter's policy. So, I didn't know what to expect. I'm happy that I bought this coverage and that Ms. ** was my claims examiner.

I have not had to make a claim at all. I do receive multiple informative emails periodically though. The emails outline steps to take in case I do need to made a claim. I’m confident that I am in good hands. Agents contact me directly to ensure satisfaction with my service.

Thanks for providing great, affordable renter's insurance. It helps me remain confident knowing that if a crisis happens that is covered by my insurance, I can rely on GEICO and Assurant because they have my back. GEICO and Assurant requested I leave this review, so I'm handing it in to be published on Consumer Affairs's website.

We are happy with the customer service we received and the coverage but we would like it better if we didn’t have to have an appraisal every year to qualify for higher coverage to keep up with inflation, that’s the only complaint I have. Other than that we are very happy with insurance company.

My adjuster did an excellent job. I’m grateful to have my insurance & she was very informative & guided me step by step & was patient & kind & even her manager helped me when I couldn’t reach her and it was in a timely manner. The service is great to have & I will continue to support & show my gratification.

Easy web site and good prices, I don't even have to call an agent. I hope my apartment receive it. Please let me know when did you send it to the property. I love this insurances. I will recommended any time. I never have to use it but the monthly payment it is very good.

Very easy to renew. No problem with communication. Been kept inform. Any questions there is a toll free number to call. The best in insurance for manufactured homes. Other insurance companies charge more with less to offer. Discount when added car and motorcycle also Identity Theft. You can't beat it.

My experience with Assurant Property Claims has been overwhelmingly positive. The support and service I received were exceptional, instilling in me a deep trust in their capabilities. Given this experience, I am confident in recommending their services to friends and colleagues, knowing they will receive the same level of support and professionalism.

We have never had to use our renters insurance. It’s just something that we are required to have a place that we rent and we have been using this company through Geico since I don’t know like 20 years and it is something that is just a benefit to have. The homeowners require it everywhere we go and we have always stayed with this company because I have been with Geico for 31 years.

My service of ordering the insurance was fine. The processor got my needs and recommended the insurance I needed. There was only a small delay in getting copy of the policy due to computer issues at the time. But I called back and they resent them right out with no problem.

Don't get rental insurance here. Beware. They don't want to pay, low ball you and you have to wait for months to get paid out. Customer service suck, not helpful at all. You provide receipts and still get messed over.

Fast, effective and clear policies. No Hidden fees or surprise payments. You also get to set your payment date. I'm Military, our pay dates change base on month and that can be a problem with on time payments. I'm glad I have that ability to set my dates each month.

Great customer support from the team, it's not hard to perform the duties needed. The syncretized approach is best to keep confusion down. The Company stood up to what they advertise and sell. I'm pretty sure that any customer that has to submit a claim would be satisfied with the way it's handled

I have been calling this company for 2 days even the supervisor! Do not go with this rental insurance. They do not respond to calls and are no help because it is not their stuff so they do not care nor return calls. They send emails back with the same repetitive answers.

Easy and interactive User Interface helped a lot while registering for the policy. If your property is already connected in their network they will directly pull in minimum required coverage information of the property so you don't have to worry about setting up limits or anything. Happy and Satisfied with the rates too.

I have had Assurant Insurance for six years now and have not had any issues with them. I found them easy to work with when I had an issue when my mortgage company didn't pay on time. They fixed it immediately with no questions asked. I would highly recommend this company if you are purchasing or living in a manufactured home.

So far Assurant has treated me with kindness and respect after the horrific experience of being robbed of a significant amount of valuables overnight by a bunch of hooligans of a past known associate. This was a targeted organized attack on me and my home. I sincerely hope they work with local law enforcement to prosecute these individuals to the full extent of the law for reimbursement of the claim. Looking forward to a positive resolve with Assurant to make me whole again.

They take care of needs and listened to Me and advice Me. I’ve owned my home for years and now in this stage of my life I’m renting. Some people say you rent like you're an outcast. I wasn’t treated like that with Assurant. Nothing more to say. Sorry, I’m a happy client of Assurant.

This process has been really simply and expedient and I truly appreciate Assurant for that! My loss occurred on the 17th of the month and I filed a what seemed to be a seemingly claim online. I have not spoke with an adjustor but the process as to date has been simple as 1 2 3! That's works for me. And based on that, I assume the rest of the process will work in my favor too.

Ease of making a claim and speed of decision. Everyone I dealt with was professional, courteous and helpful. It was a very comfortable experience at a time of stress in having the damage dealt with completely and satisfactorily. Thank you! I am happy to have been a customer of yours for the last thirteen years.

A comforting and effective procedure applied in a nerve-wracking time of disaster. The adjuster proved to be efficient, knowledgeable, timely, and met every expectation. As a former lawyer for a casualty company many years ago, I can say this company stands head a shoulders above many in the industry. I highly recommend the company to anyone who strives to hedge their risks of confronting disaster.

Easy process, clear paperwork, and it's always on time. Customer service has always been helpful, knowledgeable and professional. I stick with Assurant due to these reasons. I had an apartment management team reject my renewal form because the name of my apartment was not listed. I called customer service and they handled it without another call. When my renewal came in, they sent the renewal information directly to the management office. I no longer need to lift a finger.

It was very easy and quick to file my claim, the associate was very nice, and seemed to really care about my situation. They also told me an adjuster would contact me with in 2 days. Hopefully the rest of the process goes well. Also they told me any cost out of pocket would be reimburse to me if I had to do emergency repairs.

My claim has been addressed in a timely manner and all involved have been attentive and professional. The only thing that was frustrating at all was the time it took for my claim adjuster to return my calls. I'm not sure if he had too many cases and was overwhelmed or what, but he did a great job in the end. I have had to add on to my case and hopefully, that will get taken of the same as the original claim submission.

Process was simple and instructions were easy to follow. Items were easy to list and select from drop down search bar. Overall very nice experience at a time of hardship and sadness from my loss. I expected to be confused and frustrated using the online submission option for reporting my losses and was pleasantly surprised to find the process so straightforward and clearly instructed.

Still haven’t received a reply about my increase in premium. Not sure how long it takes to get a reply. Is there a way that I can get that information sent or emailed to my address you have on file? Thank you in advance for any help you can give me. Sherryl **.

Briana **, our claim representative, proved to be a blessing. Her diligence, professionalism, and excellent communication skills made the entire process effortless, which was a huge relief considering the distress of having to make a claim initially. I must admit, I had no idea what to expect with filing a claim on my renter’s insurance. This was the first time. Thank you Briana! We hope you’re our representative if ever we need to do this again!

I am happy with our service and pricing with Assurant Insurance through GEICO. They have been very good to us over the past years and they have kept our prices lower than other companies. I will continue to use them in the future as long as the price doesn't go too high.

I accidentally missed a payment because I had been ill. Assurant reached out to me several times to make sure I did not lose my insurace. It would have been a huge hassle to have to start all over again, not to mention no insurance on my house. I appreciated the call.

Ashlynn my adjuster was great at answering questions and helping me. She was timely and professional when I needed her assistance. She made the process go smooth and was good about corresponding with me about next steps. I would use Assurant again just because of how helpful she was with the situation I was dealing with. I feel like she took the time and consideration dealing with my situation to help solve my problem.

I recently filed a claim due to a flood in my house and when I made the initial claim to file I was very detailed about what happened in my apartment. My first rep Kenarldine ** was excellent and very communicative with handling my claim. She kept me informed, navigated me through my policy and was very informative and communicated with me times to call due my schedule as I teach during the day. I was assigned another rep that I am very displeased with and have never felt devalued, belittled and discriminate on as a customer by Sheldon **. This man has argued with me on the phone on a recorded line and has talked over top of me and refused to let me speak to management.

We made a claim for a roof leak. Someone came out and determined there was nothing wrong with the existing shingles. We did go ahead and have a new roof put on in 2023. We had a contractor come in and paint the ceilings where they were water stained. My dissatisfaction is that whoever came to assess the roof, didn't introduce themselves or leave any business card or door hanger to let us know they were here. For all we know, no one physically came out to inspect our roof and just submitted a report indicating to deny our claim.

In the beginning of the process, I felt that it was very difficult as it seemed they wanted me to "jump through hoops", but after they explained the reasoning behind it, I understood it. I would recommend this company to anyone. I like that it was all able to be done online and when I wanted to speak with a representative it was an easy phone call.

My claim adjuster, Ms. Alaysia **, did an excellent job processing my claim. She is professional, knowledgeable and was concerned about my loss. She clearly demonstrated that she is an asset for Assurant. Before filing the claim I thought it would be a difficult process but with Ms. **'s assistance, I was pleasantly surprised how simple it was to complete.

Rebecca **, my adjuster did an outstanding job. I understand she was very busy but really took the time to return my call and messages. I was missing a few items on my claim and she took the time to send me reminders. Once all the information was submitted she worked with me to ensure my claim was properly. I found Rebecca to be very professional, organized and friendly to interact with. If I can rate Rebecca independently it would be 5 stars out of 5!

Stacy S. was absolutely fantastic. She answered all of my questions and made sure I was aware of my policy. It was the most simple insurance claim of any type that I’ve ever made. I would definitely recommend Stacy for a raise! When I needed to call her, she was available. When I wasn’t able to call, we used text messaging. It made the process so smooth.

It was a quick and easy process and I was able to put in a claim quickly and effortlessly. I have been with them for about 4 years and any time I need them I can reach out at any time day or night and get the help that I need in a timely manner.

Your people I have worked with have been Very kind, helpful, and knowledgeable. They have answered all my questions. Helped me to understand your billing process. So when I say that your employees did a great job. You better believe they were better than good. Because I do not waste my time writing fairy tales.

I have had a renters policy with Assurant for years but never had a claim until now. I felt taken care of every step of the way. From first call to settling of claim. Everyone was empathetic and very informative. A great experience. I will recommend Assurant to others. Great company.

Kylie W. Has been great to work with to this point. Her responsiveness has been very refreshing and her patience with me has been very much appreciated. She has helped to make this process stress free. Dealing with this loss has been very tough and would have been a lot tougher without her compassion. -CM

The first person I spoke to was Jessica and she was rude and belligerent, she would listen to what I was explaining to her all she cared about was trying to sell me a new policy even though I already had one. Lawanda was amazing. She corrected all of the issues and was extremely helpful!

Good coverage and estimate. Very helpful customer service, friendly and polite. Will be recommended for sure. Earthquake was included and very reasonable annual payment compared to other insurances available in the market. Will definitely recommend to others. May the Lord bless you in Jesus' name. Keep up the good work

First, I want to Thank both Julio Claims Adjuster and Kevin Field Adjuster for their professionalism and empathy surrounding my disaster in my apartment. Julio thank you for always returning my calls, emails and assisting me with my claims. I am so truly grateful and appreciated your time and efficiency in handling my claim. Your empathy and understanding were very much appreciated during this difficult time with the water flood in my apartment and property. Blessings to you both, Assurant has 2 awesome empathic professionals working in their company.

It's a really simple and easy system to claim. I'm very happy with that. I was frustrated because I lost my expensive bike, but I'm glad my insurance was covered. You can claim by accessing the website and entering a few essentials. I'm glad you guys made an easy system.

Easy to use application. I'm an older person and not great with use of online computer application processes but this one was straightforward to figure out. I am happy to say that this was a good overall experience. The price of the policy was fair in my estimation for the coverage I received.

I’ve had this for a couple of years and everything’s been okay. No need for coverage yet, but they are there if you need them. Sometimes you can’t get through to people you need but they are there if you need help. So far I’m satisfied! At this point, I would recommend them.

Excellent employee's knowledge. Open and fair. Thanks for your excellent service. I will recommend family members to try your plan. Without your great offer is honest at best. You're true to your involvement with us the consumer. I really love your ability to answer questions. That's meaningful to me and I appreciate.

Everything was handled promptly and professionally with my claim and I am lucky to have had Mr. ** handle my claim. The claim process was explained to me very well by my claims adjuster, Mr. Michael ** and he was helpful in assisting me understand what needed to do on my part to complete my claim

I had an awesome claim adjuster with assisting me with my renters claim. Chantell ** was great from start to finish. She was very professional and thorough and made me feel like I mattered after what I had been through. I really appreciate Ms. ** for helping me. I wish for her further success in her career. Assurant is great as well, they take care of their members.

The people are bright, capable and nice to deal with. I was actually pleasantly surprised how easy they made my job loss claim -submitted the requested simple form with requested backup and because it was an insurance company I was worried they might delay or stall, but nope- easy. Everything was approved asap and they are always there to answer questions and get back to you quickly. This is a good company, thank you.

The primary reason that I am giving the adjusters this score is because, they’re the only ones that has ever properly assessed the damages to my property! While arriving on time, pleasant and professional. They shared their honest and professional advice with me about particular situations that I could understand. As to why my home had suffered the devastating damages.

I filed a complaint of loss on 1/26. Today is 3/19 and I am just finding out my claim was closed only after logging in. The adjuster Cassandra C. was horrible throughout the entire process. I was not informed throughout the process. I accurately and efficiently submitted all requested proof and documentation needed to prove loss via HPD DOCS, PICS, VIDEOS, ETC. Long story short I was told my claim was closed because the building management did not respond to them. However that should not fall on me. I've did everything on my behalf only be told there's nothing they can do. My ceiling is literally on the floor due to a broken pipe and all my property is damaged and THERE'S NOTHING THEY CAN DO. Yet I've paid my premium in advance and in full. Do not purchase their renters insurance. They are horrible. They provide poor customer service and is not worth the headache.

The Assurant rep was friendly and helpful, was able to answer my question in a professional and effortless. My experience with the rep was excellent in handling my issues. And able to renew my renter insurance policy with no difficulty. I will definitely recommend assurant to my friends and family.

The most easy to navigate and apply for a quote. Made me feel super confident to have my insurance effective so quickly. I was nervous since it was my first time applying but the site made it super easy. Also super cheap for the annual cost! Thank you so much.

The process was simple. The hardest part was getting the apartment complex management to return the call to your claims agent. The agent was diligent and kept us in the loop. Definitely happy with the outcome, though I would not like to have to use it again. The payment was received in just a few days.

Horrible, horrible, horrible! I do not recommend this for renters insurance. My car was stolen over a month ago and the adjuster gets back to me at his convenience. Awful communication and they do not care because it’s not their personal issue. I have yet to receive compensation for the items stolen in my car. They give you the runaround so you don’t get paid and just stop calling. The adjusters never answer their messages or return yours. So sad people have to beg to get the compensation they pay for monthly.

**DO NOT USE ASSURANT.** A COMPLETE SCAM! IN SO MANY WAYS! My first adjuster NEVER answered one voicemail or message! After a month, I started calling the manager & leaving several voicemails a week - no answer. After months, I decided to call Geico who IMMEDIATELY was able to transfer me to someone at Assurant after I explained that I consulted a lawyer who would be reaching out on my behalf. JUST AWFUL! They failed to tell me that my adjuster no longer worked for the company! So my claim has just been tossed to in the dust with hundreds of others who are suffering because of their lack of duty and care.

I had a fire in my tractor. I called my insurance agent on a Saturday and got a voicemail. Thought I would have to wait till Monday, but I got a call back from the Agent in less than 10 minutes. I was extremely impressed with my agent. She encouraged me to file my claim even though I felt that it would not be worthwhile. What kind of insurance company does that? Extremely impressed.

Assurant's customer portal is quite easy and very well laid out. Allows a customer to do most of the service request online and I was also able to get the confirmation immediately. Excellent customer service also. I will strongly recommend Assurant for renters insurance to anyone in search of a good renters insurance and for other related insurance products.

I have other policies with GEICO and the services and customer relations is awesome. I have the Auto insurance and Renters Insurance and the benefits is great. I called to get this services for our new home and the information was detailed and I hope to add another policy in the future. I received packages in my mail which I will continue to review to ensure it benefits the family. Overall the experience with your team was helpful.

Haven't needed to use insurance yet but I believe in this Company. I know that this company cares about its customers And when a friend asks me about home insurance, I always recommend you! Thank you for this opportunity! I care about my secure because this I have a insurance and chose Geico for my house and my car

Filed one claim and the response was excellent. The estimate was fair and concise. I believe that I plan on keeping this insurance for a while. I would recommend to my friends. Most of all the cost. I believe that for California and the area I live in, is sustainable.

“Assurant is remarkable! We just want to say thank you for always being willing to lend a helping hand. Whenever we've called with an issue, Assurant's representatives always go above and beyond what was expected. A peace of mind is worth EVERYTHING in this life, because life, itself, is a trip, and my spouse and I feel that when shopping for home insurance, it needs to be easy; however home insurance costs have risen significantly, nationwide, but Assurant continues to save us monetarily which shows your hard work and your commitment to the working class."

I had to file a claim for my son's stolen bike. I wasn't sure how this was going to work but it ended up being easy. Melody my agent was very nice and handled all of my questions quickly. It was strange at first texting with my agent but it was much better than constant e-mails.

All the people I dealt with on the phone and through email-from Raaven to Andrea-were most excellent and respectful. They understood my needs and my desires and worked to make them come true. Thank you for all you do for the mobile home industry, Assurant! May Yah continue to bless your business in Jesus' mighty name!

Using Assurant's online process was easy to follow. It tells you from the beginning what items will be needed to process your claim. I was able to log back in once I retrieved all documents and get the claim processed successfully. My opinion regarding the online claims process is that it's a simple & straight forward process. Very simple.

Extending my coverage as our complex used to have this added in the monthly billing. Satisfied with what has been provided. The site is easy to follow and request coverage. They also show the most popular plan so you can make your decisions.

I chose this rating because it was simple and straight to the point to complete. Considering what I just experienced with my kitchen and dining room flooding in the process of a move. I really appreciated not being more stressed out filing out claim forms. So, thank you Assurant for your easy online process. I really appreciated it.

I did appreciate the speed with which the whole process was undertaken and completed. However, I was confused by receiving a check in the mail with no further explanation of whether this was for me to deposit or if I had to use it to pay the contractors/managers of the property. I had to make several calls to my property manager before I could get a clear statement of the process.

Updated on 09/12/2024: After an absolutely horrible claim experience where the company was deceitful, made mistakes on our claim and refused to communicate with us, we finally agreed to a recoverable depreciation value. We were told that once we submitted the receipts it would take 4 business days to receive the funds. Fast forward 6 months: Again we’re having to fight with the company to pay out the claim! We submitted receipts 3 weeks ago. It took an agent 3 days just to respond to our message. 2 weeks after that, they told us the receipts needed “upper management approval” which would take another 5 days. Today we’ve been told that they need additional information with no further communication. I’ve left 4 voicemails and sent 2 emails to the Director of Claims Director and I've yet to have anyone return my message. What a disgraceful company. Avoid them at all cost!

Assurant has been a great company for several years now for me. Highly recommended. The adjusters are kind and courteous and are fair. I appreciate the help over the years they have given me. I would highly recommend them as a company. The rates are extremely reasonable and the service is top-notch. I really appreciate doing business with them.

I've had limited interaction with customer service representatives over the years that I have had this policy, but every time, I've been provided with excellent service by super knowledgeable reps… Accessing everything online is a dream. It's so easy to change and update policy information personal account information and navigation on the site is exceptional as well. Thankfully I haven't had to put in a claim, but I'm sure by the service that I have received that that department would be amazing as well.

We had a fire in our shed. They responded quickly and reimbursed us for all charges to get our shed back in shape. I would highly recommend them to anybody looking for insurance. They answer my calls and Questions And major we had the money needed to do all the repairs. I was very satisfied.

Assurant insurance company is truly a great company to have on your side for all your insurance needs. Their staff, agents and adjusters are truly responsive, compassionate and supportive when those dreaded unexpected events for which you have insurance strike. I really couldn’t praise them enough especially when I had to deal with some other insurance providers who ignore you, stall you and simply try to see disappear so they won’t deliver the help they are supposed to render when our home was flooded by a busted pipe.

My ceiling fell in my bathroom on 1/19. They aren't open weekends, they close early during the week. When Monday arrived someone called me basically said, "We can't do anything for you. Your policy doesn't cover that and it actually did." She told me, "Well you should just wash any clothes that was damaged and if it's with it send in the receipt and we'll see if you can get reimbursed." I've cancelled them as my renter insurance for February because of this. Just rude and disrespectful!

I have had the worst experience trying to go through a claims process for mold. My claim was denied immediately due to ambiguous language in the policy, that didn't even apply to my claim, later to be told that it just denies it like that because it took too long to receive documentation. We had the independent adjuster come out, and prove all my items were ruined with mold, I provided a plethora of photos of the damage, and my property management has provided documentation to prove the cause of the mold.

I’ve been a customer for a few years and each contact with customer service has been pleasant. Very helpful when answering questions on claims and managing my policy. Monthly premiums are average price and have been offered to change companies but I declined. When I moved I was given quotes to switch that were same price. But I haven’t had issues with Assurant.

My experience with Assurant was done very Cordial with great understanding of my needs, The Best! Also They Addressed my Needs and gave me clear and decisive answers, which made me feel real confident and comfortable. I would highly recommend Assurant to All of my friends and acquaintances. Thank You Assurant. I’ll Always seek out Assurant for All My insurance Needs, The Best I've ever dealt with, Thank You.

Assurant emailed me for proof of insurance several times, each time asking for an update, and each time I provided it for the entirety of Jan.. Then, on Feb. 1, they attempted to charge me for a policy they were forcefully giving to me. Absolutely a con service and I am glad I keep my emails. Furthermore, on my first call, the rep hung up on me after looking at my file. During the second call, the lady explained to me that it was a system issue with my file and had to put me on hold for a minute to fix everything. This equates to me that the first guy was a lazy bum and didn't want to deal with it. Any company that attempts to force a policy on anyone is a horrible company, and it should be illegal—third party or not.

Easy to navigate site. Straight forward questions and additional for valuables. It only took me about 5 minutes to set up insurance coverage for me and my roommate. I even added pet just in case I adopt in the near future. Although I've previously had renter's insurance with a different company, Assurant was highly recommended by my new leasing office and I am so glad I decided to enroll with them.

The customer service provided by our adjuster, Valerie, was exceptional. She was professional, knowledgeable, and most of all, empathetic to our situation. We were so confused and worried because of the mold found in our apartment, and Valerie helped us through every step. Also, we were reimbursed for our out of pocket expenses quickly. Thank you Assurant!

The Assurant website claims process was fast, self-explanatory, and very user friendly. In my situation it asked every relevant question for my situation. If there was a question I could not answer, it would tell me "that's alright, we will address it when we do the inspection". I also got an immediate response.

We had a break-in in our new home before Christmas, leaving my kids & I broken spirited and without many of our day to day functioning items. A police report was made and leasing agent supported us in whatever we needed. The officer was even kind and went over and beyond to make sure we had what we needed. The only people who were not sympathetic to our misfortunate event and did not care about what we needed as a family, was our claims adjuster. It is going on 6 weeks since we had our items stolen and our adjuster has found every reason in the book to delay this process. And not once has she offered any kind of emotion, instead all business and runarounds making us feel even more like victims. Horrible experience all around.

I'm happy with my house insurance. Been with my house insurance for fifteen years. I recommend this house and car insurance to everyone. I have had no problems and the rates are very good. I'm happy with the price and coverage for my house. I'm a very satisfied with Assurant.

Filing a claim was easy, I would suggest adding more options. My issue was not listed via the drop down boxes. Outside of that, my experience was quick and easy. Thank you, I look for to working through this matter with the assigned consultant. Have a super day as well as weekend.

I had a fire on March 3, 2022 and now being January 25, 2024 and my claim has not been fully settled. I have given to them all receipts, personal property sheets, and pictures that they requested. I have had 2 adjusters now. With this last one being very rude, even to the point he made me cry. I scanned and submitted over the policy coverage. And if anyone knows how it feels to have a fire and lose everything and I mean everything. I had forgotten items on my first personal property sheets I am devastated over losing everything I owned and some things can't be replaced and when submitting the items I had forgotten about and also not to mention I had to also go through what they had paid for but was less than what the receipts totaled. As well as their policy also states they don't deduct depreciation. Well, that's not true either. They deducted over a thousand dollars for depreciation.

It was a good service! To be honest it was a good price, not gonna lie and also comfortable payments. They helped me a lot when I need it the most, I'm a client for GEICO and this was needed on my first home buying process, I would recommend it.

Filing a claim online was super easy. Had one question which was answered over the phone in minutes. Then even though I had never filed a claim with insurance in my life and pretty sure I messed something up. You guys helped me fix it and reviewed my claims in less than 24 hours.

My service for this claim was efficient, very helpful and informative. The person that came to view and make report on damages was very efficient. Maria ** was awesome, she was very informative, patient and helpful. I would surely recommend this company to anyone who asks. I never thought I would need to use my renter's insurance, but unfortunately I had to put in my claim on Dec 17. Glad I got this insurance.

I found Assurant's online claim process to be easy to understand, as I followed through successfully on the instructions that this online claim tool provided me, while filling out my claim. I was also contacted by an agent who explained the rest of the process to me over phone. Soon after, I was contacted by a company they work with that helps evaluate damages to personal belongings.