Assurant Renters Insurance Reviews

Just wanting to share how we feel about our renters insurance. :-) We are very thankful we have NOT had use our renter's insurance. But I feel we wouldn't have a problem with you. HONESTY is our best policy!!!

It was fairly easy, once you knew where to go to file a claim. Getting to claim was a tad harder than it should have been. However after getting to the claim part itself, was easy from there. We will see how it goes after that.

It was very detailed what I needed to get to you guys. You need to try them. Trust me you will need them. I had a mold on my wall and floors. You won’t regret having them in your life. I really didn’t think I need them.

The process was very simple. The instructions were clear and I knew exactly what I needed to upload to process the claim. The uploading process was very simple as well. The system also prompted me of important considerations I should keep in mind when filing.

Updated on 03/10/2022: Update on my previous review - I just received notification I am getting a settlement of $2,000 for my $14,000 claim - my MacBook and iPad were worth that much. This place is a scam and they are evil. STAY AWAY.

Their claims process starts off great. Until they realize they owe the insured money for property damages and loss of location fees due to a fire. Then Assurant ignores your claim completely and hopes you forget or you just disappear.

Affordability and ease of access to website make renewing policy a breeze. I would recommend to anyone needing renter's insurance. Fortunately, I have not had the need to file a claim but judging from the website, it looks like it would be easy to do.

So far my experience has been with the online application for my claim. I have not had any interaction with anyone. The application online system was fairly easy and I have confirmation email for the case.

So far, I have had a very good experience with Assurant. It was easy to get in place for my new rental property. Customer service is great as well. Every time I have called they have always been friendly and efficient.

Easy Process to follow. Simple questions, easy and quick navigation. The website was easy and provided detailed guidance for applying the claim. Highly recommended and useful with hassle free experience.

Quick and efficient response from Claims team. From the moment I reported the claim, the team was on it. I knew who my adjuster was and had a contact number. Shortly thereafter received the claim #. Had an adjuster come out to assess my property within a week.

The service was prompt and professional. The staff is well trained and give good customer. The staff remembered who I was each time I called or they did. The price was also attractive and not overpriced. This also gave me a discount on my auto insurance. I believe it's a win-win situation for the customer looking for renters insurance and auto insurance.

Filing the claim was easy along with sending in the info pertaining to the claim that was filed. I feel it will assist with the claim. This is a great company to have renter insurance when renting a home.

Very easy and efficient process. Everyone I talked to were very professional and answered all my questions in a timely manner. If you are looking for a company to get renters insurance with, I strongly recommend considering Assurant!

It was kind of hard to input the info into the site to submit it. I had to go back a few times and reinput the info the right way and reupload the photos. So far I don't like how the process is going.

Assurant home insurance company. I have filed 1 other claim with Assurant and the results were fast and simple. Their personnel have always been polite and respectful. I am older and had to have things repeated but the agent didn't seem to mind. As of February 16th 2022 I have a new claim for wind damage on my roof. I am sure Assurant will handle this as they did in the past. They also checked up after completion that we were satisfied. Thanks again Assurant.

All the typing took more time but other than that the process is very easy. It was a great process. Uploaded paperwork that is needed for your claim. If there a next time I will be well prepare. Thank you for your service.

The setup process was hassle-free and their rate is very affordable compared to other providers I contacted prior. I was done within minutes. Can't recommend them enough if the goal is an amazing variety of services that are not cutthroat.

I had a large claim and it was handled very professionally and was please very well. My adjuster was very knowledgeable and courteous. I was very happy when they continued my my policy with a good rate on my renewal. It is very easy to make payment using the online internet site. The site is easy to use and does so quickly. I am glad to see an insurance company still values their customers time.

it was easy to file a claim. It gave more detailed information. Last page of little confusing, need some detailed information to submit the review. Other than that, it is cool idea to submit the claim online.

I was extremely pleased with the customer service I received from Ms. Marisa **. I was able to complete my claim online with minimal difficulty. The experience was a great learning opportunity as I have never filed a claim and will hopefully never have to do so in the future!

After, I called the claims department, I liked cutting right to chase and having the option to get sent a text that directed me right to the online claims website. I liked submitting the claim online, the website was really clear concise, easy to follow and the process was rather quick.

My experience with Assurant thus far has been excellent, and I have not experienced any problems whatsoever. I would highly recommend Assurant to any person or entity relocating to Dallas, Texas as well as other areas within the State of Texas.

Obtaining and paying for the policy was extremely easy and quick, I liked this policy even though it was a little more expensive because it had some additional coverage that not every other company offers. Everyone I've spoken to has been really nice as well. My problems, or rather concerns I guess, started when I filed a claim clearly covered by my policy - or so I thought, and I did check with Geico before I filed.

It wasn't hard or confusing at all to file a claim online, just answering the questions about what happened whatever your situation may be.. Not bad at all and if you have any questions or problems they will assist you.

I had no issues in filing a claim this afternoon. The interface categories made submitting my claim and the loss details very easy. For these reasons I will continue to use Assurant to file any claims in the future.

Relatively easy to submit claim online and to upload photos, documents through the Assurant portal. Allowed me to upload law enforcement report, photos and item descriptions as a separate document I had ready to upload rather than type into the portal. I suffered substantial property theft and vandalism and am hoping for cooperative claim coverage.

Submitting a claim was so fast and easy. After a bad experience, at least this was hassle free. I'm so glad I had this insurance. Recommend it to anyone who is renting. You never know what can happen out of the blue!

I've been happy with the amount of coverage I get for the rate that it's offered at. I've never once broken the bank paying for my policy and the staff and service have always been top notch. Even if I sometimes forget to renew a payment I'm glad that the reinstatement is an easy fix that just picks the service back up and doesn't reset it. I honestly really love that about this company. Thank you!

Was easy to start process of getting home insured. Once insured, always easy to pay premium online and file a claim. Paying premiums was easy with several payment plans available. So far have filed one claim and process was easy to start.

Ease of use and easy access and uploading capabilities, it did not take a lot of time and effort to get my claim information completed. This was the easiest accessible application I have ever used for an insurance claim.

Sam ** arrived 1/31 and was very thorough. Very prompt in getting out to my house and took lots of pictures. Very courteous and understanding. Called promptly and returned calls and answered all of my questions.

Getting renters insurance from Assurant was easy and quick. Their UI is easy to navigate and give enough details to select the insurance type. I have been using this service from past 5 years without any issues, getting best quote from others.

Very user friendly and easy to navigate thru the questions. Makes the experience a Little better to handle knowing the steps to file a claim are simple. I’m very pleased with how easy the process was.

I love Assurant and Geico. Before my dear brother passed away in May of 2020 we had used Geico since 2010 for auto and for our homeowners insurances as well as Bobby's motorcycle which is now mine and still covered by Geico so naturally when we lost the house to greedy mtge vultures and were forced to move so very far away from everything we knew and moved to a rental house (It was 10 yrs ago 26 Jan that we moved in here) we chose Geico/Assurant for our renters insurance and each year I do nothing and my motorcycle and renters insurances are auto renewed w/o me having to lift a finger and my payments are also auto paid from my bank acct each month. And nobody is less expensive for so much coverage as Geico and Assurant. BTW does Geico own Assurant?

Very good experience in terms of submitting the claim. The whole process is very smooth, and no hassle at all, and hope an adjuster will contact me as soon as possible to sort out all the issues as soon as possible.

Assurant has been very helpful and thorough. Made the whole process very simple and quick. Makes me feel better about lost items knowing my insurance company is there for me in a time like this. Very thankful to have them representing me & my property.

Would heartily recommend Assurant due to ease of use, comprehensive policies, as well as, consistently superior customer service. I've been a client for over 6 years and find the offerings easy to understand and set-up, notifications are timely and informative, and follow-up by the service team is impeccable.

Easy application to complete. Understandable and fair questions, and easy access to the website. Overall, the claim process was excellent. I have used this insurance company several occasions and never been dissatisfied.

Have the policy for a few years. All renewals have gone very smoothly. Service has been really good. No complaints, everything's been great. Will certainly continue using them....and have/will recommend them,.

I just want to say I am very satisfied with the service you are providing. I appreciate the low-cost coverage and that you are reaching out to me. It shows me you care about your customers. Stay safe and I pray you have a healthy 2022.

I’ve never filed a claim before and the person who helped me on the phone was very helpful. Made this process very easy and stress-free. Hopefully I won’t have to make another but at least I know it will be a smooth process should I have to make another claim.

Great coverage that helped me keep my peace of mind in that fact that I was covered if anything went wrong while at work or anywhere for that matter. The agents were very helpful and friendly with all my questions that I had about the coverage.

I appreciate the promptness of response, the user friendliness of the app, and the comprehensive nature of the questionnaire. Great communication tool. Thanks. As a first time user, I was expecting to encounter many pages of boring and technical interrogation. This is about my best experience in filling an online documentation in recent times. I hope it becomes a common place in online business.

This rating was given because the ease of submitting a claim. As much as my claim wasn't life threatening it was a simple and easy process submitting it. I really appreciated how easy the process was.

Ease of use and communication, clarity of terms, with reliability and a very good reputation for customer service. From inception of my policy to its recent renewal, I encountered no frustration, confusion or glitches whatsoever. A seamless experience which enhanced my introduction to a new home.

Fast and easy claim processing; Documents can be uploaded easily; not too much detail was required; simple questions that direct us to claims. Overall, the process was quite simple and user friendly too.

Filing and uploading claim was very easy. I did not get kicked off and have to restart the entire claim again. I would recommend them to my friends. They made the process easy and did not take long to file and upload my documents.

Great experience and easy to use online platform. Very clean layout. Was able to do everything from my phone! Have been a insurance holder for 4 plus years and this was my first claim but it was a very smooth process.

The representative was very friendly and professional. He was respectful of my time and did a good job explaining the policy and the related discounts. I didn’t spend a lot of time on the phone and was able the finalize the policy with the rep without a call-back.

It was pretty straightforward to submit a claim online. Very user friendly. The process is good to submit the supporting documents online. Looking forward to get to call with adjuster and hope to get the claim processed on timely basis.

I have not had a bad experience with Assurant renter's insurance. When I did speak to them, they were polite and helped me with what I needed. Also, they made me feel comfortable with asking any questions that I did have on my mind. Very professional.

The adjuster was very helpful. She got back in touch with me in a timely manner. She also acknowledged my concerns on the water damage to my personal property. I really thank you for your business and understanding.

The claim wizard is quite simple and straightforward. It only ask for the necessary details. My experience in filling a claim so far is smooth and easy. They have covered all the major categories and also provide you capability of adding custom values.

Ease of renewing and a great value when bundled with auto insurance. Would use this service again and have told my friends about this value. Online service is great and no hassle to renew. Also no sales calls which is great.

I was and still am pleased with my Renter's Insurance with Assurant through Geico. They are efficient and courteous. Payments are affordable and renewal is a breeze; whenever I need/have to communicate with Assurant (whether email or by phone) it has always been a pleasant experience.

I was broken into with a significant amount of personal belongings stolen over a month ago. Assurant has been less than helpful. They told me there is a discrepancy between my claim and the police report. When I asked them what it was they couldn't tell me and said they could not provide me a copy of my initial claim. (It's also NOT available online in their portal). I'm literally stuck and they get away from paying. Next up, complaint to the attorney general. Look elsewhere for renters insurance! Take photos of everything and keep receipts.

My closet in my apartment complex collapsed on me causing me major injury and the loss of my job!! And now I fear I’ll lose my apartment, my car and everything else. Worst of all the leasing agent told me that the closets break often like it was supposed to make me feel better. And to call my renters insurance. That’s it. Not a care in the world. Sad world we live in so I hope my renters insurance can help me through this nightmare.

Forms were easy to use. I didn't feel like it was a hassle to file a claim. They made it easy to schedule a video visit which is extremely convenient. I appreciate the detailed forms and the time availability for video visits.

Super easy to update your claim and update anything that you need to. Very easy instructions to follow and finish claim quickly! At no point was I confused about what to do! I could upload any document I wanted to my claim!

This process was Pretty easy to navigate through the portal. I am Hoping that the rest of this process will be the same, so that I can tell more people about the easy and fast process they’ll be able to look forward to

Filing a claim with Assurant was very easy. They made the claim filing process very straightforward, simple, and quick which made the process less stressful. If anything happens to any of my friends or relatives I will recommend them to file through Assurant.

The ease of setting up the insurance online was simply great. The information provided online was crisp and clear. The checkout process was self explanatory and status provided at every step was very helpful.

Very user friendly instructions + process! Even told me exactly how many minutes it would take to process and what I needed to include in my claim, from photos to receipts and more. Greatly appreciate the transparency!

The online claims process was simple and straightforward. It was a very stressful situation to have belongings stolen from us, so being able to quickly and effectively file the claim was very helpful.

I love how simple and intuitive the interface and user experience was. The flow of the program was exquisite and resulted in a process that enabled a true transition of the information that I needed to convey. I would highly rate this service.

Great to work with, easy to maneuver the site, friendly staff that I worked with explaining what to do each step of the way. I am not sure how long it will take to get the situation resolved. I am looking forward to a proper resolution.

Value for money. Very good customer service. Appreciate the experience I had with them. I tried this for first time and got impressed and it satisfied my requirements. I would highly recommend this for other to try out.

I was able to get renters insurance in a matter of minutes, I was actually able to do it while I was at work on my 15 minute break (and I had time left over). They even sent over the paperwork to my leasing agent so that I didn't have to. Super easy!!

The categories that the items fall into were a bit unclear. However, the process was overall fast and efficient. Still waiting to hear back on claims. It was essentially just a series of web forms to fill out then submit.

Simplified renewal, rate actually went down a bit. I've never had anything put positive experiences with this provider. Other companies quoted a higher price for less coverage. I even have 100K personal liability included.

We needed renter's insurance when we renewed our apartment lease. At first, trying to decide on a carrier seemed daunting, but a closer look at Assurant made all the difference. They offered a reasonable price for reasonable coverage - with hands free renewal - which made their product a no brainer for us.

Good price. Easy transactions. Good communication when policy is expiring and needs to be renewed. Overall, an inexpensive insurance policy through a strong company. You can’t go wrong with Assurant as they are a subsidiary of GEICO who has amazing customer service.

The person I called to ask about my insurance coverage was extremely helpful and quick to get me the information I needed. The claim submittal was straightforward and easy to use. All in all it was the easiest part of a bad situation.

The process of filing the claim was quick and easy. The website is very user friendly. The documents were also easy to upload. The turnaround time for someone to reach out is very reasonable. Hopefully my claim will be honored so I can replace my item.

Relatively simple system to use to create a claim, albeit tedious for the contents of my particular claim. Customer service was helpful over the phone and guided me to the online claim service which ended up being easier than over the phone.

The person I spoke with on the phone was very helpful. I wasn't sure if my situation would be covered or not (and I am very stressed about navigating this situation, the increasing costs associated with it, etc.). She was kind, compassionate, and helped guide me on what I needed to do and what the next steps will be. I've only entered my info online so am not sure how things will go from here but hoping all continues to go well.

My family has been with GEICO AUTO INSURANCE for over 70 years. I also have GEICO for my Auto Insurance company and Renters insurance. I appreciate the extra service: advance timely notification, no surprise extra fees. The satisfaction knowing I’m covered & I am happy!

Filed a loss of use claim well over a month ago. I have yet to hear anything. I cannot reach anyone. I am being ignored it seems. Was driven from my apartment due to a fire. Was in a hotel well over two weeks. I have heard nothing about my policy and it has been 6 weeks.

Very Simple and self-explanatory. It advises and shows you on what you need in order to file for a claim. Has a very good response time, on top of SMS alerts! Now let's see how fast the claim can actually be processed.

Very easy to File a claim with Assurant. I highly recommend them. I give them 10 Stars. Their prices are very reasonable. Customer service is excellent. They take care of claims fast and accurate. You won't be disappointed with them.

Had a big loss due to a theft in my house and the process for making my claim with my renter's insurance was so easy that I was able to complete the whole process in just a few minutes. I would really recommend this company.

The renewal process was easy, I really didn't have to do anything so that was a great plus. I wanted to only pay for a few months, but that wasn't a viable option, but they did tell me they'd refund me anything I didn't use. So far, I have had no complaints about this company and fortunately haven't needed them yet.

Easy, affordable, friendly, Policy is always up-to-date and accurate, auto pay works flawlessly and like clockwork, anytime I’ve had to call with a question I was greeted with a friendly and very knowledgeable representative (mind you that’s only been one time). My dumb question was answered and resolved in a blink of an eye. Honestly I kind of wish my transactions with every company work as flawlessly as Assurant. It’s good to know my property is covered and I don’t even have to worry about it. Thank you all.

Easy to navigate the questionnaire. Questions were concise and clear. Organization was great to work with and really cared about my feelings after being violated by theft. The instructions they gave me were great; made the process easier.

The prompt customer service and details with everything explained, makes a bad situation much better to deal with! Always helping and reminding me of things that need to be done, I’m very forgetful and the friendly reminders help.

Car theft issues with my apartments and I was misled about my claim being filed. I called Assurant four times but I finally reached the best assistance I need. Claims agent was fast and sufficient with the process.

Assurant always has a customer service agent available and willing to help. The agents are, as well, easy to reach and you don't have to wait forever on hold for them - which is a plus in my book. Fair pricing on insurance as well.

During the Online claim it was very easy to use. It just was not clear at one part when you have to choose if your belonging is new or average. Did it mean you bought it new or the way it is when you claim the insurance but other than that it was good.

Representatives, Mileny **, are very friendly, courteous and professional. Very sympathetic when you are explaining your problem. They make the claim experience easy. Turn around time for a claim is very quick.

It was very easy. Love how convenient it was. I was able to do everything online. Got exactly the policy I need and it was very reasonable. Would gladly recommend anyone to purchase renters insurance from Assurant.

Great support, better pricing. Good service. Fast responsive quality of service and assurance. It is highly recommended to proceed with their Assurant Renters’ Insurance Policy that serves the purpose throughout the year.

Fortunately, I have not had reason to place a claim for damages with Assurant, however should a situation arise that requires a claim, I feel certain that Assurant would handle it expeditiously and to my complete satisfaction.

I needed the interest party info updated. The new policy was not in my profile. Although there was no written reply, you added the new policy to my profile almost immediately and I am VERY GRATEFUL and VERY IMPRESSED. That’s all I needed, no fluff.

The insurance is very reasonable. The interface to choose the coverage required was easy to use. The monthly option to pay the amount owed for coverage is awesome. I hope I never have to use the insurance but I feel good knowing it is there.

Filed a claim in Oct 2020, submitted multiple police reports, evidence, proof, inventory lists, and packet of paperwork requested by ins agents, felt like I was doing their job and responsibilities, I contacted Assurant in Aug 2021 in regards to my insurance claim, they stated my claim was denied in June 2021, without any notification whatsoever, I trusted them and patiently waited for almost 1 year and complied to their requests and proved my words for claims with hard evidence police reports.

It was so easy to apply for and obtain renter's insurance. I love the bundle with my car insurance. As a new car owner and a first-time renter, I was really nervous about the prospect of needing renter's insurance, but Geico made it so simple to be immediately covered. As a new car owner (as of 2019) I was nervous about how to go about getting car insurance and the cost. Geico solved all my problems and left me with a huge discount and a reasonable cost of coverage. I'm grateful to the individual who helped set up my policy because they helped everything be crystal clear! So simple and great coverage!

Communication is very easy with Assurant. Payments are even easier, no problems. I had one claim a few years back and it was quickly and professionally dealt with. I only wish they had home owner's insurance for the house that I am buying.

I wanted to pay my rental insurance fee but I did not see a way to pay it online around 45 days before the expiration day. So I called and someone helped me to pay my rental insurance fee. That was a great help because I could not renew my lease unless I had paid my rental insurance fee. Thank you very much indeed!

Experienced great service for over 50 years. Reliable, efficient, dependable, reasonable rates, and very good website. Have never seriously considered any other insurance company, completely satisfied with GEICO. This is a long standing, reputable company with an excellent reputation. You can count on GEICO.

The site was easy to navigate and intuitive to use. The file uploads were easy as well. I found the response time really quick. An agent called me right to tell me what my insurance would cover. Another agent called to tell me when an external adjuster would schedule an appointment.

I have been renting since I sold my home in 2002. No matter whether I have insured a room or a whole apartment, the process is effortless. Renewal is automatic with having my cc on file. Everyone should have renter's insurance to protect their belongings.

The survey. I opened my account since I had it on auto pay And found that everything was OK. I have never had to use the insurance but I have had an excellent year-by-year continuation of this policy. And by using auto pay I don’t have to worry about it not being paid on an ongoing basis.

Would like to recognize Ara for an excellent customer service during our call today, she was very attentive and professional. She helped very much with our request. She made sure all the contact information was updated and made all the changes necessary. We also received confirmation of all the changes right away.

With this epidemic of Covid-19 happening, You guys are an awesome convenience to the renters today! Your methods of Contact, time given for payment and renewal of services are nothing shy of excellent.

The ease of the process was seamless and timeless with overall satisfaction throughout the process. I couldn't ask for a better way to continue my Renter's insurance without missing a beat or a lapse in coverage. By far customer service friendly.

Quick and Easy online selection to fulfill my rental insurance needs. The access online was quick and the website was easy to navigate. Took only a few minutes to obtain the insurance coverages that I need and required by the management company.

I purchased the insurance online. The company who runs the management where I live recommended Assurant to me. I took the policy out online, I was immediately given a policy number, then a day or two later the policy was emailed to me with my policy number, and I have not been bombarded with emails of any kind. Simple, professional. Thank you :)

I was pleasantly surprised when I found out I could use Assurant to obtain renters insurance for my upcoming rental property. The process was simple, everything was explained and described in detail what was needed from me. It also shows you the rates you will pay if you choose to pay monthly, yearly, etc. which I always find helpful when deciding between which plans to choose. I would recommend everyone to use Assurant if it is available to them.

Tried to submit feedback - but the system didn't seem to like my response and gave me an error message - It was a simple process. However, I would have liked to talk with a live person before I made decisions. System generated error message: Sorry, that is not a valid answer. Please try again.

It was easy to speak with a representative and get my questions answered. The gentleman didn’t rush me into accepting anything and explained the reasons for different coverages and why certain things were not covered. I was very disappointed to learn that it didn’t cover basement loss of property as that is where my husband has most of his tools and other items that are quite expensive along with other household items. We have felt more secure since we purchased our policy especially with the current unstable and unprecedented weather we have been having.

After 6 years as a renters insurance client, I had a fire in my apartment and saw Assurant's true terrible colors. A fire in my kitchen destroyed/damaged most of my kitchen and nearby stuff. The stuff that wasn't totally burned up still was affected by the fire, extreme heat, and/or significant smoke. This included various electronics, medications, and food. The whole thing was traumatic but this is why I have renters insurance, right?

Discount are amazing, I already have told my co-worker about him join in and he has also join. Service on the phone are very friendly and informational. Very grateful and satisfied with my auto and rental insurance.

Not easy from a French bank, because I hadn't your RIB and didn't know how to pay bank to bank. But now it is resolved because you charge my credit card. If possible do it with an automatic process. Have a nice day.

My experience was really great, there was some hiccup buying it fully online maybe because of the storm warnings. But when I called the service representative, she was very prompt and made me feel like buying an insurance is a piece of cake. She was very good at explaining things.

Customer service amazing!! The representative gave all information I asked and repeated patiently what I didn’t understand making me feel comfortable and important! All my documents were send right away with all links needed and the discount to my car insurance was submitted also!!

The customer service answered all my concerns and resolved the issue I had after renewing my policy. She was polite, nice and respectful. My new policy was available online the same day. That's the reason I recommend Assurant Renters Insurance to everyone.

The website was well displayed. It was fast, clean, concise and had no fluff or excess. Large type made it easy to read. Answered all my questions and paid for in a fast, secure environment. Enjoyed it.

I had a good experience with Assurant Insurance and I recommend it. It was a pleasure dealing with them. The insurance was affordable and better than the competition. Thank you for your service, you should advertise more so people get to know your name…

Excellent and easy. Policy info online is easy and convenient to get. Never have to talk to an agent. Simple to renew and a reasonably priced as compared to other companies I have contacted. I would highly recommend them to anyone I know.

Assurant agents were diligent and very helpful and I experienced it when there was a leak from my bathroom to the apt below which damaged my neighbor's bathroom ceiling. I was worried initially and could not understand the liability details and steps but Assurant agents were extremely helpful.

I've use this renter insurance company for 1 year. Good customer service, and very convenient. It's easy to cancel and add new policy. The price is also reasonable. We'll continue use it in the following year.

I am happy to have Assurant renter's insurance. When I was told by my apartment management company about the need to have renter's insurance, and a must before I could sign my lease, I was able to find Assurant as the best for my need. I talk with an agent on phone and everything was set up without delay. it's been good and nice since then with them and I will refer them to any of my friend that needs one. Thanks.

I've never had to claim anything on insurance. With this being my first time I would like to say it was easy, stress-free and thank goodness quick. Living on the Gulf of Mexico is difficult with all the hurricanes we have, filing insurance shouldn't be. With Assurant it most definitely is.

Fortunately, I've not had to file any claims with Assurant. But their Customer Service is always stellar. And I feel their rates are extremely reasonable. When I needed to add 2 people to my policy for a new apartment, the representative made the modifications easy and almost effortless. I really appreciated that. I will continue using Assurant for my renter's insurance for years to come, I'm sure. :)

I really liked the prices for what I got. The one thing I did not like was trying to get my address put in correctly. I realized I put the wrong number for my apartment first. Went to correct it and it was so difficult. Then had to call to get it fixed.

Hi, I submitted a claim with Assurant Renters almost a year ago and still have not received payment in full/Recoverable Depreciation. They don’t return calls and the adjuster has been rude for no reason other than having a heavy work load.

It was very easy as after you have them for a year the renewal is automatically done unless you notify them differently and the insurance is very affordable even for fixed income people…. I am on my third year with them and highly recommend them.

Renata helped me out tremendously and was able to save me a lot of money. She really sealed the deal for me. With changing insurers you never know if you are making the right decision. But with Renata being so helpful and looking to save me money, I knew I had made the right choice.

The transaction of purchasing condo insurance was smooth and fast. The agent reviewed all options with me and answered all my questions. After shopping around this was the best price I found for condo insurance.

Definitely the best service, will recommend to all my friends and relatives, making my life better, headache free, hassle free the best rate and affordable, surely the best, one of the best experience in my life.

My agent was patient and explained everything to me. He was extremely helpful. He gave me exactly what I needed. He also called me back in a timely manner. Took time also with my son who is also in the policy and explained it to him.

I have no complaints at this time. So far I haven't had to use my policy. I been with this company for at least 2 years. They keeps me informed on specials and current information that's beneficial to me.

The ease and flexibility of the agent Shamir was wonderful. Everything this agent has offered me has come to pass truthfully. The combination of the two types of insurance gives me peace of mind, in a world of uncertainty.

I tried to make a change on the declaration page for my renters insurance policy online. Was having trouble doing it online. A nice young man with Chat online side of the company asked if he could help me. I told him what I was trying to do. He was able to do the changes for me. He was very helpful. The changes took more than 48 hours to appear online.

Assurant is a great company to use. Their rates are lower than other companies (like my auto insurance co), without sacrificing quality or customer service, plus their website is very user friendly. I highly RECOMMEND them!!!!

I know nothing will change with this review but even if one person could stay away from them that would make me feel good. I have been their clients for years, someone broke in to my place and stole my watch that means a lot to me. I just like another person called the claim center. Uploaded my paper work, etc. According to them my adjuster will call me in 48-72 hours. No one called, I left voicemails to my adjuster. She didn’t mind even calling back.

I've been trying to work with my adjuster since last November to get compensation for water damage repairs in my bathroom and have received incorrect information about how I should proceed, faced months of unreturned phone calls and a reluctance to cooperate with me to try and get a resolution. The adjuster has refused to speak with the other insurance company involved and has had me acting as liaison pushing information between the two using technical terms that I don't fully know and which my adjuster hasn't been forthright in explaining when asked. I have been frustrated and left uncompensated for what should be a straightforward and common claim (leak from the ceiling in my bathroom). I requested to speak with supervisors or even to have my case moved to another adjuster and as a result my calls have been unreturned.

Assurant customer service team is awesome! I didn't have to do a thang when it came to renewing my daughter insurance because Assurant had already taken care of it and sent me an email to verify. That took care of all my worries.

I have been trying to get paid out on an insurance claim submitted over 6 months ago for a building bike theft. I had to submit my receipts on 3 separate occasions because they claim they never got them. They deliberately cut me off from their system so there was no tracking of my records and submission. They do respond to emails, and they do not return calls, they do not follow up, they do not communicate what is happening. I believe it is all by design so people just get tired and give up. They do not do what they are supposed to do. They take advantage of their power.

After having their insurance the past year with no issues I decided to continue with them as I moved into a new place. My policy was on an auto-renewal plan so once I moved I just changed my address. They cancelled my plan, didn't say anything and I only noticed when I went to get a declaration page. I immediately called to renew they said it would take another day and couldn't speed up the process. So now I have been without homeowners insurance for a few days and have to wait another day because of their inability to provide customer service. If I wouldn't have just paid my renewal I would be going elsewhere.

Setting up the policy was very easy, and quick! The premium was much lower than any other company I checked with, for the same coverage. Will continue to do business with Geico, and Assurant for all of my insurance needs... I highly recommend them both!

The customer service and renters insurance price are awesome and affordable. I've had Assurant for the past year... and the service is good. No complaints. Thanks Assurant. I am fan and will definitely refer others.

This company gave me a chance to get caught up. They could have easily discontinued my renters insurance but they didn’t. They care and that’s appreciated. In life things happen sometimes but they worked with me.

Knowing that I am protected by Assurant Insurance company gives me a peace of mind when I leave my apartment. I am and will recommend this company to my family and friends. Thank You Assurant Insurance company.

I had Assurant condo insurance for several years. I think I had three claims during the entire time. Assurant representatives were pleasant and professional. I always appreciated their service. The adjuster was always scheduled to come by in a timely manner and the adjuster always showed up on time, providing a thorough explanation regarding the claim(s). Thank you.

Assurant has always been very helpful in making sure I have the right coverage for my needs. I would recommend Assurant to anyone that's looking for a reliable, professional and knowledgeable in the world of renters insurance. I can always count on professional and friendly customers service.

I was referred to Assurant by the management team at the apartment complex we had chosen when searching for a new rental - our first in the USA! So pleased I was steered toward these people! Easy to navigate the website and select the package I needed, plus really good value for the cover provided.

Overall my experience with the company has been pleasant, but I'm not sure how that will hold up if I ever had to make a claim against my policy. I have had this policy for over 6 plus years and I want to see if I need it that I don't have to jump through a lot of hoops to access the policy. Thank you.

I have always had exceptional customer service over the many years that I’ve been with this company! I always have and will continue to recommend Geico to all my family and friends for any type of insurance needs they may need.