Assurant Renters Insurance Reviews

The process was very easy and quick to file the claim. They made it easy to understand and prompts for damage were easy to get through. Will update further when I am contacted on length of overall process.

Even though I had been uninsured for over a year, had filed a claim for damages done by a hot water pipe bursting, and live in a state that other insurance companies were leaving, Assurant covered me.

Quick and easy. Good price too! Go online and fill it out. The apartment I applied and accepted in Alpharetta recommended this insurance. I went ahead and applied. Note that if you pay the full year it's cheaper.

Best insurance for manufactured homes! Affordable and reliable. It’s an amazing company that has amazing coverage for their customers. Didn’t realize that such great companies existed. I’m so glad GEICO recommended Assurant for my insurance needs.

Tried to submit two claims since I had insurance and always was given the run around. They never wanna pay claims. But will collect payments every month. Basement flooded due to pipe leak. Everything ruined. They wanted receipts for each item. Each shirt, pants, tv, couch…who had those after 10 years!! Useless. Just didn’t want to honor claim. Next was a small claim, same issue!

It was easy to decide to renew with your company. This company did not offer any issues at all, and we are very confident that we will not have any issues, and if we do, your company will support us fully and give us the protection that we are seeking.

I'm super happy with their service. We had a pipe break under our kitchen floor and our kitchen floor was completely ruined sub flooring and all. They covered us very fast. Got us the right people. Still have been asking him to please call them back and our floor was done in no time.

Very user friendly. Very clear explanations of various options. Insurance is intimidating for most people. This entire process was very pleasant and educational. I feel that I made the right choice and would feel comfortable assisting others to make the right choice for their needs. Highly recommended! Thank you.

I believe you keep my prices close every year which is good. If you could lower them by any chance that would be better. LOL. I like to stay with a company long term and I don't like jumping around from company to company.

Charged over a year and a half for a policy I attempted to get them to cancel multiple times. It was all just a run around. Customer service is arguably nonexistent and their automated system only takes you in a circle of trying to cancel your policy. I canceled it online multiple times but I guess it’s a scam. When I actually talked to someone (on Messenger not on the phone) they said it was never attempted which is a complete lie. I wonder how many people are still getting charged by this company and don’t even realize it.

First time using the insurance and so far, I have not had a problem. Just waiting to hear from an adjuster to see if my matter will be taken care of. I have had insurance with this company before never used it. This is the first time I have had to file a claim and so I am just waiting to see what will be done.

I dealt with Claims Examiner Elizabeth **. She was very professional and always returned my inquiries in a very timely manner. She was very helpful in answering my questions! She was so pleasant and easy to work with. She showed great compassion. The only improvement was the amount of time it took for the adjuster to look at the property. It an occurred on a Monday and the adjuster couldn't come out till Friday which allowed unnecessary mold to set in. The adjuster was very helpful when he came.

As ASSURANT is part of the GEICO family, I know I'm getting the best service and the best rates. I know if I need to contact ASSURANT, there would be no problems. I'm glad that I'm also part of GEICO family too.

I was able to file the claim on their website. Past claims were solved reasonably. The monthly bill and or charge is also reasonable. The timeliness of solutions is pretty good. We’re staying with Assurant for now!

Submitting a claim on Assurant Renters Insurance is simple and straightforward. I have just submitted a claim for damage to our apartment building and the amount of stress it caused as we were limited to using only one bedroom and one bathroom. Let us see how it goes.

Incredibly straightforward and transparent! I appreciate how easy it is to navigate, how quick the process is, and how I can find all the information I need to make a decision. I've been using Assurant for three years now, and I have no regrets thus far.

Very easy process to complete and rates are affordable and comparable with other companies. Has the coverage you need with a simple “lower, average, higher” coverage model. Love the different payment options and very transparent and streamlined process so far!

DO NOT GET Assurant RENTERS OR ANY OF THEIR insurance products unless you enjoy being lied to, yelled at and all your information detailing your loss, thrown out. I lost my dog in the fire (no I’m sorry) cold. No compensation for my loss not a penny. She says she’s sending me money yesterday. I spent all day calling and emailing and leaving VMs only to be put on hold and hung up on. I have $3000 a month to cover costs as well as $15000 to replace everything I lost. I was locked out immediately seaming the unit uninhabitable yet Shenaya says I could save it. I sent hundreds of dollars in laundry bills. NOT A cent in reimbursement. I’m expecting something anything… BUT NOTHING? And to fight this for a year? She ignored legal aide.

It was wonderful but definitely confusing at first. But I finally got through it. Other than that it was an okay experience. There really nothing else to say. Thank you. Just need a little more guidance or easier.

This was my very first experience needing rental insurance. This company made the process smooth and answered all my questions. Very easy online application and in case of difficulty you can speak to a real person to assist you. Very easy payment options that can fit every budget.

Genuinely one of the most disappointing companies I’ve ever had the displeasure of working with. A pipe burst at our home in early November while we were away on vacation. I promptly contacted Assurant to let them know the second we got home and found out. Initial contact started off strong with them sending out a field adjustor within a week. The field adjustor (Anthony) was great and incredibly helpful. That’s where the help ended.

One of the best experiences I've ever had signing up for a service. There was one issue where after adjusting the coverage amount for my belongings w/ the slider the page hung with a spinner indefinitely and I had to go back to a previous step just to go forward again. But otherwise it worked beautifully.

The online payment system is very user-friendly. However, since there was no direct engagement with a representative, I would prefer to have the option of receiving multiple forms of communication—especially when a premium is due—to ensure the notice is received. Ideally, notifications should be sent simultaneously by letter, text, and email to alert me of upcoming payments before any lapse occurs.

Updated on 04/17/2026: I am filing this review to document ongoing concerns regarding claim handling practices, communication, and overall conduct. My claim has been subject to repeated delays, inconsistent status changes, and lack of timely follow-through. The claim has been closed and reopened multiple times without clear explanation or resolution. Despite providing requested documentation, there has been no meaningful progress toward settlement. At one point, a concern of “misrepresentation” was raised based on an incorrect document submission. This issue was subsequently reviewed, and I was cleared of any wrongdoing. However, even after that determination, the claim was not properly reinstated or processed in a timely manner.

It was very easy to get the insurance, and the information for selecting the best coverage option was straightforward to understand. In a few minutes, I got my policy and understood the coverage I'd just paid for. Since I am a renter, this is the first time I really know what I am contracting for.

I paid automatically, on time for 2 years. I got an email saying my insurance was about to renew and had documents to review. When I logged in, it said my policy was cancelled. No reason. I tried multiple times via phone and the online chat to get someone to tell me why, but every time, just a long wait only to be told there wasn't anyone to help me. NO customer service. No communication. Don't waste your money or time on this organization. They're not here for you.

Always an easy process to follow. They guide you through it and next thing you know, you're done. Super fast, and smooth. Hopefully I don't have to file anymore claims lol, but if I do, it's definitely less of a headache knowing that it won't take me all day to do it!

I have been an Assurant customer for over five years. Although my prior account was cancelled, I compared other companies for renter insurance prices and found that although the price per month was a bit higher than others, Assurant has been found to be the most trustworthy among customers. Filing for a new policy was quick and what was due today to start the policy didn't break the bank account. Very simple process, done in no time.

This made things so easy. This is my first time getting renter's insurance and I was a little intimidated about where to look and start. So by it coming up when I was paying my rent, I tried it and it was a very positive, pleasant experience. I'm excited about doing more grown-up things like this. Thank you for making this an easy process.

I have sent "Letter from Building Manager (HOA): A signed letter from the Condominium Association/Building Manager on their letterhead certifying sprinkler system and/or monitored fire/burglar alarm system in your unit or within the building. The letter must include the property address, the company that services the system, and the last inspection date." And got the credits for having a Sprinkler System and/or Fire/Burglary Monitored Alarm System in my unit. Thank you for your work correctly..