Assurant Renters Insurance Reviews

As ASSURANT is part of the GEICO family, I know I'm getting the best service and the best rates. I know if I need to contact ASSURANT, there would be no problems. I'm glad that I'm also part of GEICO family too.

I was able to file the claim on their website. Past claims were solved reasonably. The monthly bill and or charge is also reasonable. The timeliness of solutions is pretty good. We’re staying with Assurant for now!

Submitting a claim on Assurant Renters Insurance is simple and straightforward. I have just submitted a claim for damage to our apartment building and the amount of stress it caused as we were limited to using only one bedroom and one bathroom. Let us see how it goes.

Incredibly straightforward and transparent! I appreciate how easy it is to navigate, how quick the process is, and how I can find all the information I need to make a decision. I've been using Assurant for three years now, and I have no regrets thus far.

Very easy process to complete and rates are affordable and comparable with other companies. Has the coverage you need with a simple “lower, average, higher” coverage model. Love the different payment options and very transparent and streamlined process so far!

DO NOT GET Assurant RENTERS OR ANY OF THEIR insurance products unless you enjoy being lied to, yelled at and all your information detailing your loss, thrown out. I lost my dog in the fire (no I’m sorry) cold. No compensation for my loss not a penny. She says she’s sending me money yesterday. I spent all day calling and emailing and leaving VMs only to be put on hold and hung up on. I have $3000 a month to cover costs as well as $15000 to replace everything I lost. I was locked out immediately seaming the unit uninhabitable yet Shenaya says I could save it. I sent hundreds of dollars in laundry bills. NOT A cent in reimbursement. I’m expecting something anything… BUT NOTHING? And to fight this for a year? She ignored legal aide.

It was wonderful but definitely confusing at first. But I finally got through it. Other than that it was an okay experience. There really nothing else to say. Thank you. Just need a little more guidance or easier.

This was my very first experience needing rental insurance. This company made the process smooth and answered all my questions. Very easy online application and in case of difficulty you can speak to a real person to assist you. Very easy payment options that can fit every budget.

Genuinely one of the most disappointing companies I’ve ever had the displeasure of working with. A pipe burst at our home in early November while we were away on vacation. I promptly contacted Assurant to let them know the second we got home and found out. Initial contact started off strong with them sending out a field adjustor within a week. The field adjustor (Anthony) was great and incredibly helpful. That’s where the help ended.

One of the best experiences I've ever had signing up for a service. There was one issue where after adjusting the coverage amount for my belongings w/ the slider the page hung with a spinner indefinitely and I had to go back to a previous step just to go forward again. But otherwise it worked beautifully.

The online payment system is very user-friendly. However, since there was no direct engagement with a representative, I would prefer to have the option of receiving multiple forms of communication—especially when a premium is due—to ensure the notice is received. Ideally, notifications should be sent simultaneously by letter, text, and email to alert me of upcoming payments before any lapse occurs.

Updated on 04/17/2026: I am filing this review to document ongoing concerns regarding claim handling practices, communication, and overall conduct. My claim has been subject to repeated delays, inconsistent status changes, and lack of timely follow-through. The claim has been closed and reopened multiple times without clear explanation or resolution. Despite providing requested documentation, there has been no meaningful progress toward settlement. At one point, a concern of “misrepresentation” was raised based on an incorrect document submission. This issue was subsequently reviewed, and I was cleared of any wrongdoing. However, even after that determination, the claim was not properly reinstated or processed in a timely manner.

It was very easy to get the insurance, and the information for selecting the best coverage option was straightforward to understand. In a few minutes, I got my policy and understood the coverage I'd just paid for. Since I am a renter, this is the first time I really know what I am contracting for.

I paid automatically, on time for 2 years. I got an email saying my insurance was about to renew and had documents to review. When I logged in, it said my policy was cancelled. No reason. I tried multiple times via phone and the online chat to get someone to tell me why, but every time, just a long wait only to be told there wasn't anyone to help me. NO customer service. No communication. Don't waste your money or time on this organization. They're not here for you.

Always an easy process to follow. They guide you through it and next thing you know, you're done. Super fast, and smooth. Hopefully I don't have to file anymore claims lol, but if I do, it's definitely less of a headache knowing that it won't take me all day to do it!

I have been an Assurant customer for over five years. Although my prior account was cancelled, I compared other companies for renter insurance prices and found that although the price per month was a bit higher than others, Assurant has been found to be the most trustworthy among customers. Filing for a new policy was quick and what was due today to start the policy didn't break the bank account. Very simple process, done in no time.

This made things so easy. This is my first time getting renter's insurance and I was a little intimidated about where to look and start. So by it coming up when I was paying my rent, I tried it and it was a very positive, pleasant experience. I'm excited about doing more grown-up things like this. Thank you for making this an easy process.

I have sent "Letter from Building Manager (HOA): A signed letter from the Condominium Association/Building Manager on their letterhead certifying sprinkler system and/or monitored fire/burglar alarm system in your unit or within the building. The letter must include the property address, the company that services the system, and the last inspection date." And got the credits for having a Sprinkler System and/or Fire/Burglary Monitored Alarm System in my unit. Thank you for your work correctly..

This is the worse renters insurance you could get. They don’t want to pay claims, even when you submit everything they required to pay. I had feedback from others people about dealing with renters insurance and it was not that difficult. I sent proof of my lose and receipt and I was fully honest and they pay a third of my new laptop bought a year and a half ago. They make it to difficult for you to drop the claim. Not good!

It frustrates me that I spent the money to get a monitored security system and cameras thinking it would certainly get me a discount on homeowner’s insurance. Only to find out that it “doesn’t in my state“.

Fraud Company. Please stay away from it. They will make every effort to not pay you. They will not pick you call. They will close your claim without any resolution. They will ghost you. Waste of time and energy.

Danny ** was terrific. He was patient and understanding. He was also very knowledgeable, and explained things in terms that I could understand. Suggestions were made to better my coverage. The process was very educational as well. Even though my claim was not covered, I learned a lot, tweaked my homeowners insurance, and will be more secure with my coverage moving forward.

I cannot being to express how disappointing my experience has been with Assurant. Despite holding renters insurance with Assurant for many years the one time I need them they have been cold, and unresponsive. A little over 2 weeks ago there was a water line break that caused water to pour into my apartment, ruining most of my belongings. It must have started early in the day because by the time I got home there were already parts of my ceiling on the ground. I have invested in nice items in my home and have provided ample documentation, video, pictures, and receipts.

I highly recommend this renter’s insurance! The coverage is comprehensive and affordable, providing peace of mind for any unexpected incidents. The customer service team is incredibly friendly, responsive, and always ready to help with any questions. The process to sign up was smooth and straightforward. I feel secure knowing my belongings are well protected, and the policy offers excellent benefits that exceed my expectations. If you’re looking for reliable and affordable renter’s insurance, this is definitely the company to trust. Absolutely five stars!

This was so easy to do and set up. Highly recommend. Location for interested party was visible and easy to add. Love the options of the four pay, monthly, or annual pay. The actual transaction was simple. This was a smooth simple process.! Thank you!

Good price, easy to complete. Not just for phones.. Lol.. I did not know they did renters insurance as well. Hopefully the company I lease from will stop bothering me about this. Will wait a day or so to make sure everything is copacetic. I hope if there are any claims they are easy and straightforward.

Today I received excellent Customer Service from your representative Denise. She went above and beyond. Very Professional. She explained all the benefits the company offered. She has a very Professional Attitude. Very detailed .She is amazing person.

⭐☆☆☆☆ One Star – Consumers Beware. Dealing with Assurant has been one of the most frustrating experiences I’ve ever had. After paying for renters insurance that is supposed to protect me, I filed a claim and was given a lowball settlement with no real explanation. I have called and called for weeks, asking to speak with a manager and my calls go unanswered. It feels like once they offer you an amount, they disappear and hope you’ll just accept it.

My insurance adjuster is Logan **. I have tried to contact her numerous times. Constantly sending in the same documents she ask. I'm simply complying. I had a vandalism to my home back in June. Submitted all the paperwork and no response. Received a email back in August stating the determination will take 7-14 business days. Rather text than talk. Her supervisor never returns my calls. It's overwhelming to left on the back burner.

The Customer Service is excellent. The agent very knowledgeable and friendly. They made this process easy and smooth. I recommend this company to anyone. The prices are very competitive as well. I have had this company for two years with no problems.

Very easy to open the policy. The process was very quick and efficient. The representative was very helpful on the phone and was easily able to answer all my questions and address all my concerns. She clearly explained all the details of the policy and made relevant recommendations.

Had this insurance already for the past 2 years and I love it. Despite I've thankfully haven't had the need to file any claims, but the easy-ness of creating a new policy for my next upcoming apartment and adding it to the same account as my current one is very convenient so I can see both in the meantime if needed. I'm hoping to continue to have a good experience with this company and I appreciate the affordability they offer.

I filed a Claim on the weekend. Got immediate response on Monday during regular business hours. Was able to speak to a representative and given information how and where to submit further information. Was able to send photos of the damage and also send reputable estimate of repair cost. Claim was asked, followed up by some detailed questions and settled with in a timely matter.

I didn't encounter any problems at all when renewing my policy. It was all done online and quickly. Keep up the good work. I'm a long-time customer and highly recommend Assurant for your home/Apt insurance needs. Friendly and helpful customer service.

It's always simple. It automatically renews every year and my documents are emailed to me. It's the easiest bill/account I have. NEVER change!! :) They always email me reminders well before my due date. Customer service Is always easy and everyone is very polite.

I was referred and I am so happy about switching from a major insurance company. I am going to be sharing this same information that was shared with me for my referrals! I have found that my personal experience that having an agent didn’t satisfy my expectations. I have no doubt that I will be happy with my new insurance policy and company!

The service provide was and is still considered to be excellent. I have used the firm for the last three (3) years and have not experience any difficulties or issue with the firm. Perhaps it is because I have never has to file a claim (lol), otherwise there was nothing wrong or requiring improvement or changes with my policy or the firm's services. All was good and ok.

Everything is good. My house needs more insurance but you make it difficult to increase it. Said I have to get a realtor's assessment which I would have to pay for. Won't accept my county's real estate assessment. Makes no sense. Please change this rule.

My experience has been extremely disappointing. My apartment was broken into....thousands upon thousands of dollars of my belongings were stolen. I am being treated like a fraud. They are denying my claim and are indirectly implying my claim is frivolous. My uncle and I were wrongfully thrown out because we got broke into and the apartment complex refused to pay for repairs. They billed us for the repairs.

My renter's insurance was easy to obtain from Assurant with better pricing and smooth processing. Timely reminders about policy expiry is helpful. It's been more than 16 months and I don't have any issues. I have refereed my friends as well. Highly recommended!