Assurant Renters Insurance Reviews

Assurant Insurance offers commendable customer service. Their representatives are responsive and knowledgeable, streamlining the assistance process. Claim processing is efficient, but some might find premiums a bit steep. Policy terms can be intricate, requiring careful examination. Overall, Assurant stands as a reputable insurance provider with a diverse range of options to choose from.

My adjuster Bryan ** was absolutely amazing. He was compassionate, efficient and detailed. He kept me in the loop every step of the way and the turn around time was very quick. Overall the experience was top tier. The online form was easy to use while submitting my claim and the link sent for claim payout was very efficient.

I would like to highlight Steve **, for being a very professional, knowledge, friendly, courteous, and funny adjuster. And I'd like to Thank him for assisting me thru the entire process of getting my claim processed and completed. It was really a pleasure meeting Steve and speaking with him overall to get the claim closed!

Everything was handled in a timely manner and I was satisfied with the Adjuster's final decision. I didn't have any issues with the Assurant agent. I was quite satisfied with all the detail work that they did. It was an excellent performance. I will recommend them to anyone. They made it a great experience and easy.

I have had vandalism and probably stolen to my home. I have called insurance. They have made me three separate claims and neither claim has been paid at all and I have coverage. I wouldn't recommend this company for Renters Insurance.

Your site is easy to navigate. Information/questions, were in a format that helps the consumer to state reasons for why they are filing the claim. Plus pictures uploaded at a quick rate. Talking to a Assurant representative over the phone was very helpful and efficient in getting the process started.

Joshua, my adjuster, was very attentive & responsive. He was very clear about the process and guided me through the stages and necessary paperwork. The process took exactly the length of time he had originally predicted with no delays. Overall I was pleased with the experience and I would recommend Assurant to my friends and family.

THEY DO NOT PAY CLAIMS IN FULL! My car was stolen in July 2023. It is now October 2023 and I have been trying to be reimbursed for several items that were in my car when it was stolen. The claims adjuster has given me nothing but the runaround, even though I have submitted everything that they have asked for, I submitted, police reports, photos of items and an explanation of what has happened, and since the items on the amended police report were "Apple" products I needed original receipts. I do not have original receipts as the items were at least two years old. I pay for this entire policy, including replacement cost only to be told they will not pay unless I submit original receipts. Maddening! Their VP made $1,200,000 last year And I cannot get $895 to reimburse me for my Apple earbuds, wireless keyboard and mouse. Unbelievable.

I have been with Assurant for a decade. I have been blessed to have never needed to file a problem. Knowing that when I need to Assurant will be there to help me is wonderful. It's also very helpful that Assurant sends my apartment manager a copy of my yearly renewal automatically. The way things are going right now, the crazy weather and all the worldwide problems knowing that if anything happened I'm covered by Assurant is very reassuring.

It was very quick and easy to file a claim. Response time from our adjuster, Chanel, was quick. Any questions we had were answered thoroughly and in a timely manner. There is nothing that I would change about my experience. I am very happy to continue my policy with Assurant.

Easy access online as well as quick signup. It's very easy to understand each section when creating your insurance policy to fit all your specific family needs to make sure everyone is covered in case of an issue. There is specific sections for pets as well as personal belongings and more expensive items which is perfect.

This is the worst renter's insurance company I have ever used. Their customer service is so deplorable it is offensive. I filed a claim in June 2022 and promptly submitted ALL extensive, required documentation. I have never received any updated information on the status of my claim since then, despite MULTIPLE attempts to contact them through various channels.

I was able to renew using the automated system when I got the reminder. The process did not take a long time. The automated system understood my request and took me through the process. I have been with this company for about 5 years and would recommend them to everyone.

You are the absolutely worst company to ever deal with. I’ve been waiting almost a year to have my claim processed after someone stole all of my belongings from my storage unit in the process of moving. Everything was ok until it was time to pay my claim and your unprofessional agents ghosted me. If you go online, you will see similar complaints of your company doing the same to consumers. It’s truly sickening to see how your company operate and takes advantage of those who are most vulnerable after suffering a loss. I will make it my mission to shine a light on your company’s nefarious practices and unprofessional behavior. Anyone reading this, please consider another dependable insurance company. Do your research & read the plethora of similar complaints before signing up with Assurant (American Bankers Insurance Company of Florida).

This has been an excellent company to do business with. Easy and affordable. This will be my 3rd year with them and I plan to continue. I will seek them out for my homeowners insurance when my renovation is complete. The flexible payments make it easy to continue doing business with Assurant

Assurant always helps when you need help. We are not current home owners, we rent. We are always at the mercy of the property manager and sometimes they don’t care about damages caused by their staff or other residents. However, Assurant will help you when those unimaginable damages may occurs. They get you back to a sense of normalcy and respect.

I have policy for my son in college. He was burgled for his musical instruments in Oregon when he moved to a new apartment and we received compensation. His roommates were not insured and they were very sad to lose their instruments. We had wonderful and prompt help from Maria, our claims adjuster. I am very pleased I had an Assurant policy and will get a policy for my daughter too when she moves out from her dorm.

Great company. I would love to work for or even do business with this insurance company. I look forward to send info to my friend and family about my experience with Assurant. The month payment sit up is simple and easy. I will recommend assurant company to anyone. Great company, I would love to do business with him one day. A simple and easy company to work for.

Everything went well. We was glad to have a quick response on the property. We was very satisfied. Very good job the quick response. We was impressed on the time range to help us with everything and the outcome. Everything was in a timely fashion. We would recommend this insurance to anyone.

This is honestly the best way to pay renters insurance! This is my first time using Assurant and the progress was just so easy and to the point. I was a little skeptical but it is honestly so easy and simple & they provide the best lowest rates! I’m Definitely recommending to everyone!

When I was able to get an agent they were extremely helpful. Samantha was assigned over a month into my claim and had it resolved in about 2 days. I am so thankful for her calls to explain the process and walk me through what to expect next. We were also given an option for immediate payment via direct deposit into our bank account.

If you buy this renters insurance I let you know by experience they don’t cover mold remediation actually may not cover anything. This is not right!!! I call explain my case and they said will Be covered and they didn’t.

My Claim Agent has been very helpful with my claim questions and provided courteous customer service. He put me at ease during a most difficult situation. Submitting my claim wasn't hard at all. Their website was easy to navigate and also to pay my bill. I have never had an issue with Assurant.

I called to report water damage that came from my kitchen faucet being broken. The staff that attended to me asked the right questions and were very professional in answering my questions and concerns. They detailed the next steps, what to do and when to do. They asked relevant questions concerning the matter at hand and seem to know the facts very well.

Having a claim to file is frustrating, but the process to file the claim was an easy phone call to Assurant. My CSR has been receptive and understanding in explaining the process and what may be covered and not covered under the claim I had to file. I'm still in the midst of my repairs but it helps to have an insurance company that is working along your side.

I recently had a power outage that caused all my groceries to spoil. Scarlett was super helpful and made sure that my coverage was deposited as quickly as possible to ensure that I could buy groceries. She was very understanding and let me know the process of the claim and anything I needed to do on my end. Thanks Scarlett!

This was my first time filing a claim. At first I felt as though the process for filing, would be difficult but from the start of filing, the process was made very simple and did not take up a lot of time. The instructions were easy and I felt comfortable completing the claim by myself. I recommend using Assurant to any first-time renter.

This was my first-time purchasing renter's insurance on my own, and I was pretty much dreading the entire process. However, I knew it was no way around it. I signed up with the recommended insurance from my complex "Assurant" and must I say it was Very easy to sign up. It took less than 20 minutes to do. Was nothing hard about this process.

So easy and simple and the best part about it is the price. Very affordable, I love it. Wouldn’t go anywhere else!!! I have looked around and this is definitely the best renters insurance in California. It’s hard to find places willing to work with people. I love it. I love it.

Due to a fire in our apartment complex Assurant was extremely helpful quick and professional to resolve our claim. All questions were answered and explained. Constant communication was always available from phone calls, emails and conference calls. Thank you for all your help. you made the process quick and painless with professionalism