Assurant Phone Insurance Reviews

Assurant has charged me twice ($100 x 2 = $200) deductible for my two lost devices claims. They were supposed to charge ($50 x 2 = $100) only for two devices. So, I am working with them to fix that issue. Thanks.

Reps were uninformed and argumentative. I had a to hang up on me. I had a rep argue with me about the definition of delivery date. I was sent the wrong device without notification. I had my claim approved by the 8pm ET deadline for Monday delivery and they failed on that guarantee.

This was a great experience and am very happy to have the pleasure of dealing with your company. The lady was super helpful in getting my claim going, finding out what was going on and why I needed to file a claim and to get the new phone on its way to me.

iPhone 8s Plus replacement. I appreciate that I had a good experience with Assurant regarding my insurance claim on my iPhone 8s plus. For this reason I will keep insurance on my iPhones. Thank you assurant!

The process of replacing my cellphone was easy. I didn't have to do too much, but transfer my old cellphone to my new cell. It was fast & overall, excellent customer service. Thank you for everything.

I didn't receive my phone until now and I have paid my deductible, I talk to representatives. They said I have to wait for 10 working day for UPS investigation even though I have paid my deductible and I cannot refile the claim. I don't understand.

Excellent experience and timely completion of my order/replacement! The phone is a different model but almost everything is working fine; just unable to pair with a certain device via bluetooth. Thank you!

Replacement Device Continued Malfunction. One of the devices on my line was experiencing major malfunction issues; constantly restarting, minimal reception for incoming/ outgoing calls, dropping calls upon selection of the answer button therefore I submitted the request for a replacement device via Claim Number ** on Thursday, 3/26/20. I checked the status of the claim daily via the track my claim option throughout the weekend. Again as the device was not able to receive or make calls, I submitted and email inquiry via the Track My Claim Help link on 03/30/20 at 13:19 PST.

Very quick and easy to work with. I filed my claim online and approved within 24hrs. Had the new phone within 3 days of filing the claim. Have worked with them several times with always great customer service.

Samsung Note 9. Excellent service, I put a claim in and received my replacement in 1 day. The return process for sending the broken phone back was easy. I put it in the envelope that same day, dropped it in the mailbox and everything was all set.

Got my new phone the next day after a phone call, staff was friendly from Assurant and T-Mobile. Had some trouble with the online form to start claim but probably because I forget my passwords all the time.

When my old phone decided it didn't want to work anymore I put in a claim to have it replaced. These guys were here for me to help me their l through the process of getting a new phone. The only thing I can say is thank you so much. I'm lucky you guys were there to help me.

My best advice is for you to get out of the phone insurance business, your company is DISGUSTING and the part where your customer service is saying that you can't call Corporate on phone is not a good look, the Worst experience I've ever had with any phone service and I'm 60 yrs old, and I'm being respectful here and keep lite..because it's actually much Worst like what I'm saying to The 10th power, I don't know maybe you can blame it on the Corona virus or something....or maybe just get out of the phone insurance business. Thank You.

How are asking to survey when I haven't got it. And it's way late. Also I recommend you include a screen protector for your inadequacy. I think it's silly that you ask for a rating on a job, when it is late and I'm frustrated.

My package was "delivered" by UPS the day after I submitted my claim. I was at my place of residence for the entire day and never received a knock on my door. I also checked many times for the package but I never saw it. I waited for a week thinking that delivery was slowed due to the ongoing pandemic. Finally I searched through my emails to find the tracking method and found that UPS had supposedly deliver the package many days previous. I contacted T-Mobile to find out what could be done and I was forwarded to Assurant.

After finally getting thru to customer care the process was very easy, thank you for your help and support, the phone came the next day, I was impressed with the timely fashion of when I received my new phone, thank you so much.

Damaged phone. Very helpful and professional. Wasn't able to get the original phone so was sent a refund after misunderstanding was cleared up. Spoke to two different people who were patient and Informative. Very professional and understanding.

Replacement phone. They were courteous, professional, friendly and extremely helpful. They were quick to send out product. They did what was asked of them. I would highly recommend them to friends and family. The cost was reasonable.

It was very fast and I appreciate and is pleased with the timely process. The directions were here simple, nothing was difficult. My phone sensor was messed up and has been causing me so many problems. The replacement phone was a relief and I'm glad I had insurance during this COVID.

Was awesome. So glad for everyone who helped me along the process. I had to call a few times as several of my kids seem to have had accidentally damaged their devices one after another. Each time the person made it easy and wait time not bad with all that’s going on.

My phone was damaged; I did a claim; it was approved and I got my new phone with a day. Super fast and easy. There was a something about not reporting my claim within a time frame but that got sorted with minimal effort and I appreciate that.

My experience with Assurant worked out exceptionally well. I would recommend to a friend anytime. WE had a fast response time in response. It was great to get a easy instructions thru the email. We followed the instructions and was able to get our replacement phone in a timely manner. We are thankful.

The service was at best a disappointment. I have paid insurance on my device since I purchased the phone in 2014. The phone cost $230 plus taxes. I damaged my phone in February. After I paid a $49 deductible they sent a used replacement device, without a charger or user booklet nor could the sim card be inserted properly. I returned their device which they received on 4/4/2020. I am still waiting for my deductible to be reimbursed. Poor customer service.

When I asked about replacing my phone, it was easy to file for the loss. But it was much harder to find out how to get a replacement phone. Then when my phone call dropped, I would figure someone would call me back. Nope. Didn't happen. Then I had to call again and wait hours to speak to someone else.

It took way too long to get a replacement phone and even then it's not new just refurbished. When I did get a new phone because it took your company forever I noticed you then left a voicemail on my phone telling me to contact you regarding my claim... I didn't have a phone to contact you.

I returned the new and kept my cracked screen. I was initially disappointed to find I didn't get the entire phone and accessories box (NO-charger, transfer data cables, pin to open sim card holder, manual etc.). I tried to Smart switch my apps, pix, etc and I got locked out of my email, banking, everything. I sent the phone back because I only had 10 days to send the phone back. I'm an RN in the ICU and work nights. I received the the day before a 5 day stretch. For 2 days I was trying to make the switch while frustrations kept growing. Day 9 I had to send the phone back. The positives: overnight delivery, return label included, and prompt support refunding my $99 deductible.

This was the most stressful experience I’ve ever had. Every time I called I was told something different. Nobody seemed to be on the same page. I am looking to switch cell phone companies completely and making sure Assurant is not who I will have to deal with if my phone gets damaged!!!!

Everything was great! The service was great and y'all got my replacement processed and shipped out pretty fast! I'm enjoying my new phone, been had it about a week now! I recommend y'all to all my family and friends.

As for the shipping and getting the process finished. That was excellent. Yet my phone came in. After 2 days the phone started malfunctioning. (Freezes, can't make calls, apps not working, UI stopped, etc...) I have tried to contact through email with Assurant, I have not heard from them yet.

Used website to file claim, was easy to use and phone arrived in less than 2 day. I received emails keeping me updated on the claim status. Return process was also simple return envelope postage paid was included.

Customer service representatives were very helpful. They did a job well done. I give them 5 stars. Thank you, thank you, thank you. Stay safe from covid virus. Tmobile has a wonderful communication system ♡.

I recently had an out-dated Note-5. I filed a claim for a return of the same phone. However I received a Galaxy s8. 1- I'm not use to 2- I like galaxy note., because my hands are huge and when trying to type it's difficult so I prefer to use the pen in the note. I would have appreciated if I was given a choice to have chosen a phone of my comfortability and compatible to my standard. Without being sent a phone of the company choice.

My experience was horrible. I was given different information in order to process the claim every call which was about 3-4. I also am not the primary account holder but was given permission to handle this however every time I phoned I had to call my sister at work to handle the claim.

Tmobile wouldn't take my phone back. I guess a label was suppose to be in the box but I didn't see it. I don't want to be charged $900, because I'll be broke. Jobs have been lost. Thanks, Timothy

NEW phone was sent back to you and we have NO TRACKING and NO REFUND. I have checked online for any claim info with Assurant and online with USPS. I have called Assurant and USPS and was told we only have 89 days for YOU to process this claim for reimbursement. NO ONE IS ABLE TO HELP ME! You can't keep our money when YOU choose to go through USPS and provide a return shipping label with NO tracking on it whatsoever and we did everything WE were supposed to do quickly.

Great customer service. Extremely fast shipping. It was easy to complete my claim online and the deductible for the phone was amazing. To ship the damaged phone was easy and simple by the fact that they sent the envelope for shipping. Thanks for your service.

Phone replacement. Assurant was very helpful with my claim, although the 1st request was denied, once I called and everything was updated the 2nd request was approved immediately and everyone was very helpful.

They were very helpful. Efficient. Everything was easy and he was very helpful. I loved that everything was so fast and easy. I wish everyone was like this excellent experience even tho I lost my cell phone.

My experience was quick, easy, and simple. My delivery of my new phone came pretty quick. Your response time, is so quick, I didn't feel like I was even out of a phone. I just wish there were a way to have transferred my information from my old phone to the new. Thank you!

Iphone 11. Thanks you for the fast response and service, I never expected to have so soon my replacement. Thanks again and will recommend 100% Assurant. I made the claim and the next day my phone was in my hands. It is Awesome!

Assurant Team, thank you for your prompt response. I was pleasantly surprised with the quick delivery of my phone. I received my replacement phone within 24 hours of placing the order. I appreciate the great service. Best Regard, Satisfied Customer in PA.

When the claim was entered, apparently there was critical information left out, yet I never received an email or any type of alert indicating that the processing would be delayed. I only discovered the problem by logging back on to the claim when I hadn't heard anything and/or received the new phone. Took 7 days to get a new phone - that's way too long.

My phone was damaged on 3/31/20. I contacted Assurant that same day by their web page. My payment was made by a credit card. They gave me a claim # **, and a confirmation # **. The claim was approve at that time and was emailed that the phone would be sent th to next day. However I did DC not receive the phone for 7 days. I messaged Assurant about 10 times and was continually lied to and told the phone would be sent the next day. After not receiving the phone for 7 days I contacted Tmobile by messaging them and canceled my Assurant phone insurance. Assurant is a bunch of liars.

September 24, 2019 my Samsung s9 was damaged a day before I got shipped off to Fort Leonardwood Missouri on military orders. Upon arriving home March 24, 2020 I tried to get the phone replaced and was denied several times because I didn't file a claim within the 90 day time frame even after explaining I was on ordered military duties.

The phone on my phone went blank. I submitted a claim. Received the replacement phone pretty fast. The representatives that assisted me were kind & very helpful. The website stated that my deductible would be $99. After speaking to a supervisor I was informed that my deductible was $0 for mechanical damage, so that brightened my day. I'm hoping that I won't have to submit another claim anytime soon, but if I do I know exactly where to go first. Thank you for your services.

My experience was pleasant. Each rep that assisted me went over and beyond to make sure my every need was met. The reps were knowledgeable and attended to me well. I would definitely recommend the service.

On March 20th I was involved in an armed robbery and suffered a gunshot wound to my leg. Among the things stolen was my iPhone 11 Pro Max. Mind you upset as I already was, the first associate I talked to provided false hope. I did not have another phone to use to aid the detectives in finding the man who shot me. The process also allowed me to miss days of work not being able to contact my supervisors to inform them of what was going on. I made it very clear to the associate that It was crucial I needed the process expedited under the circumstances. She made it very clear that since I made the claim before 1pm that My phone should be there in 1-2 days.

This form is a perfect point in why your service is so bad. If you are going to reach out to me then you should know who I am. My cell is **. You say you record calls. Someone should listen to mine. I just saw you only want 200 words so you really don't care. It would take 20,000 in my case. I literally had to cry to get help finally.

I was sent a defective phone, when I called to have a replacement sent to me I was told I need to send this one to you first. This is not acceptable. You sent me a device that isn't 100% and now I am expected to drop it off, during a quarantine, and be without a phone for multiple days, per your rep, due to no fault of my own. Make it right, send a phone to me the same way you did when I paid for it. Next day with a return label and packaging. This is your fault not mine.

Phone replacement. Lady I spoke to was very helpful and got me through process. I enjoy using Assurant. I would recommend to a friend or family. I didnt have any trouble getting through and got the phone in a timely manner.

Loved the phone before. Glad I can continue too enjoy my device. I would definitely recommend Assurant phone insurance to all my friends and family members. It was a pleasure doing business with you all.

All good. Was told to wait 10 business days aka 2 weeks now. So, the process was simple and hopefully that I don't need to call and call repeatedly for something that I return for credit. We shall see.

Replacement of phone. Personnel was very professional and courteous. Was very concerned that I would get my phone at the fastest way. I received my phone just like the technician stated. The personnel at the Tmobile set up the phone immediately.

I was amazed when I had a packaged at my door. My package came in 2 days. Unfortunately, my SIM card was not in my IPad but T-Mobile got a Assurant Representative on the phone to assist me. I received my Sim Card within 2 days as well, Thank you.

It was great thank you. My wife's phone came on quick. I hope mine does too. It was rapid customer service and I got all the information I needed to complete my order. I look forward to receiving my new phone.

The replacement phone is a newer model than the original claim. Which I am okay with an upgrade but it came from Broadtech, which is your FRU/XBM Carrier. It did not come with the correct nano SIM for the phone. The microSIM is too big. The offices are closed due to the COVID-19 pandemic and no new cell phone charger was provided seeing as the LG Stylo 3 used USB and the LG Stylo 4 uses the new C USB charger. I have not been able to go to the store with quarantine in place. I am paying for a line that I have no functioning cellphone assigned to.

First, this order went Great. This phone is nice. Activation was easy. 5 Star performance. However, I first ordered the replacement 6 weeks earlier. Assurant did not have my updated Address from TMobile. Nor did they gave my phone number attached to the damaged phone. Not my fault, but the customer always suffers. I just felt that Assurant was holding off so I would buy a new phone and they would not need to replace. Getting a replacement phone took 6 weeks. I spent over 20 hours on the phone waiting and talking to customer service.

Everything went very smooth and very fast with no issues at all getting the replacement phone setup and copied from the old phone. Sending the broken phone back was easy with the materials included with the replacement phone.

This is the 2nd time I filed about a Samsung issue and for the 2nd time I was passed from person to person who stated that my issue was not in their purview. In 2019, I needed replacement headphones due to a malfunction and received a replacement phone with no headphones in the mail. Today I wasted 30 minutes on the phone for an issue regarding returning an old phone that I received a replacement for. The phone was received at the warehouse but the system wasn't updated. Very frustrated with Samsung and Assurant.

Got a phone that was a little better than the one I had so I'm happy. Could've had a charger included though 'cause mine is messed up. LOL. They weren't kidding when they said the insurance covers the device.

When a call for customer service to find out about my device had a fit had been returned the damaged one. The operator was very unuseful unethical. She did not let me speak and spoke over me at every chance and opportunity. She had very unsatisfied, very upset with the kind of people they have working here.

Excellent. Everything was taken care of immediately. My phone came literally 36 hours later. Nikki complaints. Smooth customer service. The only thing I could not do is adjust the address. So I called in.

The process was smooth and easy. I first called the T-Mobile representative and she was patient and very helpful throughout our interaction, both in our initial call and also when calling Assurant to file the claim.

Claim process. I had a great experience. The form was easy to fill out. My claim was approved very quickly and my replacement was sent the next business day. The entire process was easy, convenient and quick.

The process was very easy, personnel was very helpful and made the process extremely easy to follow. Received the phone fast. I am glad that I got the protection 360 for all of my phones, makes it easy in the event of damage.

Filing a claim was very easy with Assurant. Both over the phone thru automated system and thru customer service. Both claims were accepted right away and shipped the same day. I received the new phone the next day!! Directions on switching over the information (old to new) and packaging to send back the older phone. I have 2 more claims to place (thanks Covid-19). Looking forward to a great customer service.

I submitted a claim for my cell phone; the screen was cracked when it was accidentally dropped. The claim was handle with ease and precision. I received my replacement phone within a couple days of filing the claim. The representative that handle the claim was very polite and handful when I called to give further information which they had requested.

The experience was good except I had problem of the system not recognizing my PIN number and has to ask assistance from T-Mobile Customer service. The customer service from Assurant and the payment process was smooth and fast.

Got ripped off!!! After buying a phone for almost $800 and paying insurance for 3 yrs. I was charged a $99 deductible for a refurbished phone that cost about $120. Have the phone for a few days now and it’s malfunctioning. Plus the process of filing the claim was exhausting!!!!

Due to the fact that my phone was not working during an already stressful time, it was great having the super professional customer service when I contacted Assurant. I was told that my new phone would arrive on Monday and like clockwork, it arrived! Happy me!

Last weekend I made a claim because my phone's touchscreen stopped working after it fell to the ground. Assurant approved the claim and sent me a replacement device last Monday and Tuesday I had my replacement phone. I am very pleased with the quick turn around time and the prepaid shipping to return my damaged device was a nice plus as well. I will definitely recommend Assurant to friends and family.

Phone stolen when my vehicle stolen. Hard but they did great. I been having hell during this time. I'm truck driver and she got my son phone quickly. Appreciate it. Very happy. Thanks. Would be very nice if they could fix missed and drop calls.

CRACKED IPAD SCREEN. The process was quick, efficient and pleasant. Was pleasantly surprised and so was my son who uses the iPad. We were both impressed. The iPad was received by him in about 24 hours, maybe less. Very impressed.

Very easy to do online, when I had to call in it was effortless and very easy. Received the replacement quickly. The replacement wasnt my exact phone that I had, had. The color was different but still functions the same.

I sent back my damaged device with the Fedex return label and packaging that was included with my replacement device. Fedex proof of delivery states it was returned, Assurant says it's not and that they are going to charge me for it. I contacted a rep and she said it was delivered and that it takes 3-5 days for processing, so I thought everything was fine until we received a letter stating Assurant did not receive my damaged device and will be charging us if we don't return it. Unbelievable.

I have had insurance on my phone for the past two years. My claim was approved immediately and I was told I would receive my replacement device within 24 hours. It has almost been two weeks since approval and I have yet to receive my replacement device. When I called back about not receiving my device, they said it was now on backorder. I read to them their policy if the current device was unavailable they were to send a comparable device instead. They told me Apple would not allow them to upgrade my device to the next version.

Assurant was a life saver for me. While on a business trip in Mexico City, I left my phone in a taxi cab and subsequently it was stolen. Assurant filed my claim. The same day it was reported and shipped a new phone which arrived two days later. I am very grateful for the attention and speed with which my claim was handled as my phone is my primary source in which I work and was able to get back to work quickly.

One plus 7T. My experience was satisfactory. The last customer representative was polite and understood my situation. He helped me to resolve my problems in a satisfactory manner. In two days I received the package with the new phone and I sent the old one next day.

Charging issue. The claim process online was quick and easy! Response time was great and product delivery was awesome! Took under 3 days to get replacement phone! Thank you! Also the return envelope was simple just had to put phone in and mail out..

My claim was easy to file, I got updated at every step of the claim process and on the shipment of my replacement phone. My replacement phone arrived in a very timely manner. I appreciated the manner and time which my claim was handled.

I dropped my phone in a parking lot, and then the car next to us hit the corner of the phone. I received my replacement phone very quickly and am extremely satisfied with how quickly the entire process took. I am more than willing to recommend your insurance to my family and friends. I am also pleased that it only cost me a ten dollar copay.

I had my phone stolen and when I called and started the insurance claim process it went well. I was told my new phone was going to be overnighted to me, it took 4 days to get it. Then when I came there was no sim card with it so it took me another 5 days to get a sim card and to use my phone. I was very unhappy with the process.

Damaged IPAD. Am satisfied with the claim process. The replacement device was received within the time frame indicated. I will be returning the damaged item in the packaging that the replacement item was received.

Broken phone and replacement. My husband was out of town working when he dropped and broke his phone. T-Mobile and Assurant were so very helpful in getting him a new phone quickly delivered to his hotel. They were fast and attentive.

The representative was very polite & patient. I didn't have the number at hand & she waited, and didn't show no sign of being impatient. Very good on her part. She told me how to proceed with the $10 payment which was easy.

When my cellphone broke, my claim was quick and easy to process. They called me on the phone for some info and were very pleasant to work with. I got my replacement device super fast. Very happy and thankful.

It was easy to reach someone. The representative listened to my problem, dealt with it immediately, explained clearly what needed to be done, and handled everything in a timely, systematic way. He was also very polite, asked if I had any questions, and made sure I knew what to do. Very efficient service.

The phone you sent was so bad I returned it with the phone that was broken. That was 3/26. Still waiting for a good phone. If I don't get a phone this week I will file a complaint with BBB.

Phone had moisture. Excellent. Customer service very nice, polite and very willing to help. Thank you very much. You are all very much appreciated. Thank you. It was very easy to send the phone back. My phone arrived the next day. Thank you.

iPhone replacement. My daughter lost her iPhone or more likely it was stolen, her boyfriend got her a cheap cellphone but she loved her iPhone, so I gave in and Assurant was very helpful, prompt, and professional. Thank you Assurant!

Phone replacement. Great services, always quick on response time for delivery, and for claim reviews. The site is easy to use, and easy to understand, never have had any trouble at all trying to figure it out. Thank you.

OnePlus HD1907 7T Silver 128GB T-Mobile. After being approved for a replacement, we didn't get a confirmation email. We had to call back three times after waiting 15 to 30 minutes to get someone on the phone to confirm and pay for the replacement. And, when we finally got someone on the phone, they couldn't find our account; we were transferred three more times before we were able to pay and confirm the replacement. The only reason this is a two star rating vs a one star rating is that everyone was pleasant, respectful, and the third person made sure to resolve the issue.

I've been waiting -not only- for my replacement advise arrival but an email confirming its shipping and arrival date. The $149.00 deductible fee was charged the same day -immediately- after I requested a replacement, so where is my replacement phone and at least a follow up call/email...

Very good customer service and really fast on getting approved and shipping is right on it! Was kinda worried about the service and quickness of shipping but really made me surprised. Thanks for great customer service and fastness of approval and shipping.

I received the iPhone in just 1 day. It was awesome, problem is the phone is locked, I never have the chance to use it is locked, it keep asking for a passcode and now not even asking anything, is locked, is useless, please send a phone and check the phone before and thank you.

I recieved my phone the next day after I paid my deductible. I would recommend Assurant to family, neighbors and anyone who has phone service. Thank you Assurant for being there for me to ease my pain when losing my device.

I placed my claim online and added payment method. After starting the claim I was never able to finish any other steps or process thru online. I placed claim on a Wednesday so it would arrive no later than Friday. And my claim was put on hold for needing an additional document. No one emailed or called for the document or to say there was an issue. I called in wondering why payment wasn't taken and then I was informed. I sent over additional documents needed and then payment was erased from being entered online. Long story short it ended up taking over a week to process. Got my replacement immediately but leading up to it was not helpful. Customers should be notified when needing additional paperwork or something occurs that stops the process from going smoothly without the phone calls. Hence the reason claims can be filed online. I shouldn't have had to call in to find out why my claim was delayed

Last time I needed to file a claim five years ago I walked into a T-Mobile store, told the employee my situation, and I went back a few days later to pick up a brand-spanking-new iPhone UPGRADED one model up, for a mere $6 fee. This time the store told me to phone in my claim. They asked $100 “deductible” for a 5-year-old iPhone 6s and sent me a refurbished iPhone 6s in a different box, not even a new charger or headphones! Talk about a difference in service from then to now! Will definitely be canceling this insurance. The two stars is for a speedy turnaround - 2 days.

My experience was ok. I felt like I shouldn't had to wait as long as I did to get my new phone. I hope if I have to file another claim it will be a lot quicker. Thank you for the help and stay safe with the coronavirus out there.

The replacement phone I received through Assurant insurance was defective as well. It's very difficult to hear from the receiver while talking. I would like to return this device as well. I didn't get to return earlier due to the pandemic going on in Illinois. Please allow my exchange without payment on defective phone.

I will never recommend this company to anyone. Worst experience ever. Customers care skill 0. Took a week to get my device because of error the lady on the phone did. I had to send bank statement to show proof of me paying the deductible. Still took a week. I call everyday twice a day.

Claim experience. I am exceedingly satisfied with the experience I have had with Assurant. The phone arrived promptly the next day and every agent I spoke to was extremely helpful. I appreciate this service.

The person that take care of my request was too professional, knowledge, and courteous. Shipment and delivered was quickly and safely. My device works perfectly. Tmobile is the best cellular company, no more Att, Sprint or PCS.

Exchanging phone. Very good service, very nice representative. I got service fast and accurate. No problems. If I had to choose this service all over again I surely would. Tyevtep was very courteous and was very professional.

The process was easy and simple. It didn’t take a long time for it to arrive at the UPS pickup location. When getting there I realized the process was very simple and it eased my nerves and sent away my worries.

I have ended my contract with T-Mobile thanks to Assurant insurance policy terms. Assurant didn't honor their end of the contract . They denied my claim after I have paid my insurance fee in a monthly basis.. Good Luck.

LG k30. Broken screen, it was easy to do over the internet and if I really had problems I could actually contact somebody. They are awesome. They do a good job to make sure everything is on the up-and-up so I highly recommend them.

I had put in a claim and the replacement device wasn't compatible with my medical device and I had to send the replacement back and request to get a phone that's compatible with my medical device and I am still waiting for my replacement phone. I had to keep calling back to check the status of my order and I am still waiting.

I received my replacement phone the next day and had T-Mobile transfer my information from my damaged phone to the new phone you sent me. I was very pleased with the quick turnaround you did making it possible to receive my new phone the next day.

Happy to receive phone in a timely manner. Very efficient service. Customer service rep. was very friendly and knowledgeable. Price was reasonable. Received great help at store. Did not have to pay to have phone activated. Happy about that.

My representative was the ideal rep. Her customer service skills are exceptional. The perfect blend of professionalism and personal care. Making the experience fast, efficient, and pleasant. Kudos to her.

Replaced broken back of an S7and within 24 hours, we got the new one! I tried to do the claim online but had some problems so called the Assurant number and it was very easy! Sent the broken one but still today, don't know if it was received...

It was replaced very timely. When I get calls on my replacement phone it is hard to understand what the caller is saying because it buzzes. Only when they are speaking, if I put my phone on speaker phone it will work just fine.

Phone issues.. now phone out of stock. The replacement they sent out had glitches. So they told me to send back the phone to get another phone sent out. Now my phone is outta stock and don't know when I'll have a phone again.

With isolation practices in place because of the current virus crisis, our electronic communications devices are more important than ever. When my telephone stopped functioning, I call Assurant to report it. The agents I spoke with asked me the appropriate questions and were very helpful answering my questions. They immediately sent me the claim form and provided clear instructions. Once the claim was approved, a replacement phone was on its way to me. In very little time it was up and operating so that I could use it for work and personal communications. Thank you, Assurant, for fast efficient and satisfying action.

My son received a replacement phone after losing on a bus. Approximately 6 weeks later during the beginning of the pandemic he was mugged by knife-point & the two men took everything he had on his person including his license & bank & credit cards. I contacted TMobile & they stayed on the line when your team compassionately assisted me with sending my son a replacement phone the next day. He is still waiting for DMV to turn around his license, 10 days & still waiting. I wish they were as understanding & compassionate as your company.

First of All I paid 15 dollars a month for over 5 years which is the price of a new phone and never had a claim.. I was shocked to hear that I had to pay 99 dollars to get a refurbished phone. Then I had to call twice to make sure the phone was going to be Shipped. Assured you will be ripped off and get horrible customer service.

I originally filed my claim on 03/20/2020 and was denied. I'll admit I made a mistake on the claim but Assurant honestly was no help. It wasn't until I contacted my service provider and they spoke with Assurant and the issue was resolved. Once I received my new device, I noticed it was damaged and called back same day. Spoke with representative and he was polite, once I returned damaged device he would send another and assured me they would thoroughly inspect the new one. I guess it must have been damaged once AGAIN during "transit" but this whole process took 11 days and I just decided never again will I use your services.

Assurant was quick to replace my damaged iPhone. I filed a claim and they responded within a day and I received my replacement within 2 days. Since we're quarantined due to COVID-19 I didn't think I was going to receive my replacement so quick. I was surprised. Thank you Assurant for your quick response.

Your staff was courteous and professional. The whole process was straightforward, streamlined and easy. I received my IPad without damage. I simply pulled out the Replacement, put in the old one and mailed it. Thank you.

I bought a brand new phone and started an insurance policy immed. As of course when my phone was damaged and I made a claim, your company sent me a refurbished piece of crap instead of a new phone. I can't stand your ** company. You're a bunch of thieving lying no good scam artists! You can all go to hell for being cheap money grabbing **, ** off and go bankrupt soon!!!! **!

A few issues and positives. Positives first. Assurant customer service is ALWAYS very nice human competent people to deal with. They are precise and get the job done correctly. They are as a whole, great people whole to deal with. Assurant has made a great move in its hiring process. I am not too keen with the high cost of replacing my device. Paying $49.00 for an insurance claim on a device that's not valued over $120.00, is exorbitant. Especially since that wasnt the initial cost. Its tier system for pricing changed the second month I had the device. When I got it the insurance replacement was at tier 1. It jumped to tier 2 and went from around $9 to $49.

Everything was quick and easy. Overall happy with the service. Just glad I was able to contact the insurance before my screen had completely stopped responding to touch since it started going black and glitching.

Update April 6 2020: Spoke with Rose from Assurant. She resolved the problem and shipped me a new replacement phone!! Thank you for the quick response!!

Rep was great, patient and knowledgeable. It was hours on hold but she was just great.. I was shot but got it done. The new phone came quickly and was happy I had insurance. It was still $99 but it could have been much worse without insurance. The automated system worked great also.

The whole process has been very disappointing. From the online process, customer service to being Double billed $99.00. Problem has yet to be resolved & will take another 10 days for them to research & hopefully get my refund. They want their phone back within the 10 days from delivery or they will charge me $1500. This is ridiculous. Not recommending this company or process.

When I received the new phone it had a crack. But it was smaller than my broken phone. But now it's acting up. I'm very much stressed at this point. I've tried reaching out but it's been hectic with all the lack of work and stress.

Screen had lines on the right side. Unable to answer calls, text etc. Color would fade in and out. Unable to use the device most of the time. Called customer service/spoke with agent and addressed the issue with the iPhone.

Taking a week and a half to process and the head pounding struggle ** it was to even begin the process with uploading an ID. I get you need to keep ** safe but having me re-upload a photo of it 7 times was ridiculous and the week long processing after is more than ridiculous.

Had a difficult time due mostly to not having knowledge of the procedures to make complete the claim. First off, because I am on the family plan with my daughter in law, who has all the information, and who was not able to respond as quickly or as accurately as was needed to proceed. Examples include not knowing the different pin numbers for T-Mobile, her not being able to remember the answers to her security questions and, of course, her not being able to respond promptly to my queries. Finally I just called you and spoke with a nice lady and who helped me get it all worked out.

Samsung Galaxy S8. The 1st phone call to a computer was a little crazy until it transferred me to a real person and everything after that went smoothly. The phone works great! I would recommend the service to my family and friends. Thanks for your help!

Not only was my card only charged a dollar but once I called because my phone never arrived was I told my account was only charged a dollar. Once I asked why? No one could tell me. Mind you that cost me $500 profit loss because I had no phone access to my customers. If I wouldn't have called I would have waited additional days to know my phone was never coming. I pay again and my phone got to me 2 days later not OVERNIGHT as promised. Horrible experience overall and hopefully I have to never use this company!!!!

Phone replacement. The agent we worked with for my T-Mobile phone was helpful and quick. He was friendly, clear about the process and my phone was delivered in 24 hours. The deductible cost was well worth the cost of the insurance! We had excellent service.

The process flow/operating procedures between TMobile and Assurant are not clear and their representatives don't seem to understand each other's process. To start with, I was on hold on the phone with TMobile or Assurant for a total of 6 HOURS while got passed back and forth between TMobile and Assurant about how to do a JUMP Upgrade; both sides claimed that the OTHER side had responsibility for certain parts but neither seemed sure who did what. The Assurant rep on the phone told me to initiate the claim to do a JUMP upgrade for a damaged phone, which I did online. I was trying to avoid going into a TMobile store due to the COVID pandemic. But then I realized I was getting nowhere.

My 8th grader was assaulted and robbed the day before so It was stolen. I filed a claim calling and paid the deductible $249. I was thinking It will be replaced with a brand new IPhone 11 since stolen iPhone was 11. I called Assurant and the representative said it was a re certified phone someone returned to Assurant. I asked why am I not getting a brand new phone and he said that they sent the one in their warehouse and cannot guarantee a brand new phone. I thought the reason I am paying insurance every month and paid a $249 deductible is to be replaced by a brand new device considering I just bought it. I think it is fraud the way these insurance company rip you off. I cancelled my policy. I got a refurbished phone. That is not right, please don’t get this insurance.

Just curious over the years as to Why doesnt the deductible price lower as the value of the phone decreases? Also how do one go about replacing the screen for insured devices rather than replacing the device and paying a deductible?

I loved how fast it took for my phone to get to my address. They weren’t joking when they mentioned that it was overnight shipping. To be more technical I suffered a freak accident where my phone was lost in a burning truck.

I cannot say enough wonderful things about my experience with Assurant Insurance! I have had to replace a couple of phones and the representatives have been so helpful and professional. The speed and efficiency of receiving my replacement phone was amazing! I highly recommend Assurant!

I had a great experience getting my damaged iPad replaced. The customer support person on the phone was very helpful and I received my new iPad extremely fast. You guys made an irritating process into a easy and painless process.

I’m very unhappy and extremely disappointed with Assurant. I submitted a claim and product was shipped by UPS. I never received my replacement. I contacted both Assurant and UPS immediately to report. It. I advised them that I never received my replacement and UPS advised I contact Assurant. In doing so I explained my situation that I’m a single father with a daughter at home and I’m a fireman who needs to have a phone at all times for emergencies and for home. I was told I had to wait 14 business days from the time a tracer would be put on the device for an investigation. UPS says they are backed up and it can take 30-45 days to respond.

Lost/Stolen phone. Everything went well except when filling up the claim, in completing the incident. Every time I finished completing the incident report, every time I click the NEXT button, " SYSTEM ERROR" appears So I couldn't finish and submit the form. I think I attempted a dozen times or so to complete the claim online. Until I decided to call Tmobile and spoke to a live representative then approved my claim.

My experience has been a ZERO. This has been horrible. I cracked my phone camera. Went online and filed a claim. Then got a message it couldn't be processed so I had to call. Went thru the process again with an agent. I voiced my concern. I had already entered payment information online and if I gave her my card information again I felt like my account would be double charge. I was assured this WOULD NOT happen. Guess what - IT DID. I had to upload proof from my bank TWICE to show it had hit my account. Neither time did I get a call asking for additional information.. I was having to call and get updates. FINALLY got an email a week later saying I would be refunded - but that still hasn't happened.

Phone was dropped and broke, I have several phones on my plan so I've had several claims on phones. Assurant has been very helpful as well as easy to use. I am very happy with their service and would recommend them to anyone.

Replacement phone. Badddd service. I wish Tmobile does their service in house. Waited 10 days to get a phone that was not similar to what I had. Rip off. After waiting for days to get an answer your rep lied to me and told me information that was not true.

I've been in. The hospital and my friend said that my replacement phone was never delivered. This is the first chance I got to let you know. The tracking number says it was though. Please let me know what's happening.

I went to T-Mobile store for assistance. The store rep was very friendly and helpful. She made me aware that I had only cracked the screen protector and not my screen. She helped me order a new one and explained the process of receiving it. I received it in a timely manner.

Updated on 04/08/2020: FedEx states phone was delivered March 24. It was stolen from the home I had you send it to in Superior Wisconsin. No one at that address admits they have it, nor ever saw it. I will not pay for this! I will be closing my T-Mobile account, and canceling my credit card with my bank if this is not resolved by Friday April 10, 2020. This can harm my credit report, but that is trivial to me.

Phone screen was accidentally damaged by a car. The process for exchange was fairly simple. The new product arrived timely. I was notified when they received the defective product. The deductible was reasonable on a high end phone.

I am highly disappointed because I wanted to replace the glow colored Samsung Galaxy Note 10 Plus and I received a white colored phone. I think it is crazy that you guys don't guarantee that your customers will receive the same phone that they originally purchased. I will most likely be canceling my Assurant coverage because if I am returning a specific color phone that is the one I hope to receive as the replacement, not just whatever you have in the warehouse.

Very unhappy. I have been paying the insurance with the understanding that if anything happens to my phone it was going to be replaced with a new one not with a refurbished. I could have easily going to any phone shop repair and replace my corner cracked screen, maybe it was going to be cheaper than the co pay. I have been trying to get in touch with you guys and because the issue going on in the country it has been impossible to reach you.