Assurant Phone Insurance Reviews

Bad customer service for my first experience. I have to repeat myself way too many times for them to understand, send me the worn item, and send it to the wrong address, ship with FedEx, FedEx leave it in front of the door without signing.

If I could give them a ZERO I would! This was the worst experience of my life! I cracked my screen on my phone, FIRST time I've ever had to use my insurance in over 10 years! Mind you, I pay monthly for insurance! Paid my 100.00 deductible and get new phone sent out, spent 3 hours redownloading my stuff through the switch app and factory reset MY old phone to send back and come to find out the NEW phone was DEFECTIVE! The internet and WIFI did not work! I ended up calling my cell phone company (US CELLULAR) to explain my problem (since they were my provider) and they apologized for insurance sending me a defective phone and offered to send me another one covered under warranty. Well that whole experience was awful too. Needless to say I NEVER got my deductible back and couldn't even use the phone they sent me AFTER I already deleted ALL my info from my other phone!

The rep was courteous and very helpful with my claim. I would recommend Assurant to everyone I know. Assurant is a top notch device insurance service. I am very satisfied with the service you guys provide. Thank you so much.

I had made my claim and received my device and the device sent to me is useless. The camera doesn’t work. The flash doesn’t work. When I called to make the claim you guys made a mistake and were going to charge me more than my deductible. Then when I received my device it doesn’t work. I called to let you know the device wasn’t working properly. Gave me a run around as to who is going to replace it. Now I have to go to Apple and get it replaced. Paid $249 for a phone I would eventually have to take back. You guys are scammers and your company is trash!

My glass lens on my phone broke when I had an accident. I contacted Assurant to replace it. Everything was great except that I HATE talking to a robot instead of a live human being. It would have been perfect had I spoken with a live representative.

NO star, if that was possible. I was eligible and received confirmation from both Assurant AND T-mobile for an instore Virtual Jump Replacement of my phone that was stolen. When I got to the store at opening the next morning, I was given the runaround for an hour and a half, denied a JUMP, and had to wait for a replacement to be shipped! TERRIBLE service! With absolutely no remedial action from either T-mobile, who I have been with for 17 years, nor Assurant... Needless to say, I'm taking my business, and dollars, elsewhere!

Everyone was excellent in handling my phone replacement. It was so easy all I did is call the number in and explained what happened it was that easy. You can do a claim in other ways. Just call or go online and file your claim. My was very nice and easy.

When I initially went to pay my deductible it was quite frustrating because the website was not functioning properly. It ended up taking the money and replacing it about twice and resulted in my bank account being frozen. Once it was resolved, the process was pretty efficient.

This was my first experience with phone replacement services. I was anxious about the waiting period, but was rather impressed by the quick and speedy process. Thank you for the courtesy and professionalism displayed by customer service representatives to assist me. My overall experience has been a good one.

The representative who assisted me was absolutely wonderful. She was pleasant and knowledgeable and guided me through all my questions and concerns. She is truly an asset to the company. I would recommend using Assurant again if needed. Kudos to the representative who assisted me.

I received help immediately when calling for assistance on filling out the form from the web. Support was courteous and helpful, and the phone was shipped overnight to me. It took longer to redo my new phone then it was to ship over to us. Thanks.

The lady that assisted me is very friendly like she really wanted to help and the process was smooth and quick unlike other companies. She just asked me to describe what’s wrong with the phone. Then we received the replacement in a few days.

The person who took my claim over the phone was very help and calming, I would give her a raise. Received the phone quickly, excellent rating. Wish, I could upgrade via Assurant, I'm due :). The phone I received looked new and I didn't expect, a charger and new set of earphone. The packaging was excellent, and seem like I was received a new phone. I intend to keep the phone at least a year before upgrading, so the $99.00 + 12/month 12x24 = 288 + 99 = $400... hmmm.

We had to wait almost a week to get a replacement phone for my husband. We have kids in summer activities so it was very stressful. Spoke to representative that they seemed to care less about my frustration. Then to also find out my OtterBox case which I had proof was purchased on my account would not be covered was upsetting. I hope to never have to file another claim before finding another provider.

It went fine. Happy with time frame. A bit displeased that the screen protector isn't work better or a better case wasn't suggested. I have never experienced anything like it before. I was hoping I could get it taken care of cheaper. I won't be doing it again ever. I will probably drop the insurance all together at some point.

Fast service for the unexpected inconvenience. I had polite customer support that got straight to the point. I would recommend this service to anyone who has T-Mobile service, I felt I was top priority. Thank you for your help support team.

Overall my experience was hassle free, easy to complete, and consumer friendly. If there was one thing to improve on it would be getting the replacement phone quicker. If you do not have a temporary replacement phone to use until the claim arrives it would be very inconvenient to go several days without a cell phone. Most people use that as their primary mode of communication today.

Very bad service, my phone broken screen, call insurance for replacement. This is Samsung S8+. I expect a new phone, but insurance keep send me a refurbished phone, bad quality, burned screen. Called in for return the phone. Agent Carrie said will send a new phone, but never happened. Called in back again, other agent said Carrie never filed a re-send new phone. New agent said she can't request a new phone, it's up to warehouse. 7/29/2019, received a second phone, replacement, but the phone still refurbished one, weak battery... What a point of collecting my insurance for 2 yrs, and $99 for deductible, then send me a refurbish phone? I can buy an S8+ refurbish phone for around $150. Terrible Assurant Insurance company... I wish whoever read this rating, think twice before spend money buying this insurance.

I lost two devices that were fully insured. I submitted two claims and after 4-5 days they got approved and was charged $249 deductible per device. They were both scheduled for next day delivery received tracking info. I tracked them next day. They showed delivered (driver released front door) but there were no packages. I contacted FedEx which said they were delivered and then called Assurant. They said they would escalate to a higher department for investigation. Not even a few hours later they say they will be unable to reship devices. I then asked for a refund. They said they aren’t unable to and my only option would be to mail a letter to Corp to see why it was denied or for a refund. I’m livid at this time. Got Corp's info and sent them a letter which Haven’t received a response after about a week and a half after letter delivery.

I filed a claim for a replacement One Plus device and was approved within 24 hours of filing my claim. My new device was delivered in a timely manner. Customer service was very helpful. I was nervous about how tedious this process was going to be, but I was impressed.

My daughter's phone met an untimely death and she MUST have a phone for work. Not only did she receive a new phone ☎ quickly, it was an upgrade to the Samsung S6 she had to boot! Thank you Assurant and T-Mobile.

My son dropped his phone in the swimming pool, went to a T-Mobile store as were given a claim number as well as a phone number to call. We called and everything was resolve in less than a week. Excellent service!!!!

Made contact with Assurant. Talked with 3 representatives including a supervisor. I explained the problems I was having with the phone they just sent me and wanted me to send it back without receiving a replacement. All my information is on this phone. How or when would I transfer the data to a phone I would receive days later. This is not acceptable. Been paying insurance on this phone for 2 years.

Beware when purchasing this warranty. It is not worth it. We have several phones insured by Assurant. They were all purchased at Costco and it seemed like a good idea at the time. I have had nothing but issues trying to deal with them. In the past 2 months I have had to replace 3 of the phones on our plan. Of these 3 phones, 2 that we received were not functioning within the first two days of receiving them in the mail. I am not sure what QA they do on the phones but it is obviously not very extensive. I had to send the replacement phones back. I could not access the screen or settings so I had to remove the lock via another device.

I spent two and a half hours in the T-Mobile store trying to get a replacement phone. I called the customer service phone number three times and kept getting a recording about sending my old phone to an address in Texas. The fourth time, I lost my mind and asked for a manager and finally got some answers. I was extremely dissatisfied!

V40 replacement. I lost my phone and called up Assurant and within a couple days I had my new phone. I I'm very happy with the quickness and no BS. The phone is just as good if not better than the one I lost.

Assurant you have really screwed over your clients to receive that dividend. Here is a true example as of 8/1 look at your claim # **. I will be leaving T-Mobile once I get this issue resolved just so that I hope to never have to deal with Assurant again.. Your customer service is extremely deplorable, unprofessional and please empower your customer service folks to use just the common since GOD has given them please. Allow them to think. I have provided everything possible that I am who ii say I am, I have had T-Mobile actually on the phone and called Assurant on 3 way no resolution. I went to the T-Mobile store called T-Mobile on the phone then called Assurant Customer Service on 3 way. So lets look at just that.

It was really easy to go through this website to process my claim on my daughter's phone. It took less than 20 minutes to file the claim, and by the following Monday. My daughter had her new phone. I would recommend this company to anyone who has kids with cell phones.

Samsung Galaxy s8 plus. My experience was good. The phone came when it was supposed to. The phone works good. Some time it runs slow. Why can you get brand new phones instead of refurbished phones. Hope I don't have any problem. Next time I prefer a new phone.

The response was very quick and very nice. The problem lies in the fact that I want to return the phone and I was supposed to receive a shipping label to return it and I never got it? As I did not receive the shipping label I have asked people if they would like to purchase it but they want to buy it for less than I paid for the deductible, tried to send you a picture of this phone. Doesn’t really matter.

I filed a claim and they sent me a phone that we were not able to activate because as soon as we open the phone it was block with some type of veterans website. One of the representatives very roundly said that they couldn’t do anything about it... I wish T-Mobile will choose a different kind of insurance co... The service is so bad that I would never choose it.

The agents were helpful, friendly, & took care of my needs in a short period of time. Thank you so very much to ever I spoke with & assisted me with my issue.??? Assurant is a great company with great agents.

I contacted Assurant on July 17, 2019 about replacing my son's T-mobile phone damaged by water. The claim was approved that same day and after a $10.00 co-pay the new phone was shipped overnight. The entire claim process was quick and the Assurant representatives were excellent.

Refund processing for phone return. When realizing nothing was wrong with my old phone, I asked if I could return the new one they’d already sent me. They said that I could and they would promptly issue me a refund of my deductible upon their receipt of the returned new phone, for which they’d also provided a return label for - I just received notification the refund is on the way. True to their word always.

I am very unsatisfied with my experience with Assurant. Never will I recommend this insurance to anybody I know. I have rated 1 star. Wish I could of done 0. I had to call almost daily to find out updates regarding my claim and I got hanged up on a few times and transferred to the wrong phone carrier (Verizon) instead of Xfinity. I had a very bad experience overall.

Upon receiving a new phone based on the circumstance I’m V. Satisfied. Upon reporting and filing the Claim, T-Mobile and ASSURANT could be better at working together. When I asked for reference #s or repeating reference numbers... Both T-Mobile & ASSURANT support seems very thorough to change both numbers and characters. This made me feel angry and helpless as my only option at the time was to verbally give my: Name, DOB, BILLING ADDRESS, LAST 4 of my social and other precious information.

My experience with you guys was off the charts excellent!! The only issue I had with the entire process was it took a week for the claim to be approved.. Once I called and asked what was holding up the replacement device they found the issue and I received my replacement phone the very next day.. The only thing I don't like about the replacement device is it didn't even come with the user manual or the key for the sim tray or a charger.. But I guess they figured I still had those things and I unfortunately did not but other than that I give you guys a high five on being great!!

Waited a week for phone promised next day only to find out claim denied due to using broken phone. LOL! Moved sim card to another device. Their customer service is horrible! By time I pay monthly for insurance and the $50 replacement they are making money and yet deny claims. This is the third horrible experience with them. I have asked T-Moble to find another company!

I filled the claim online and the next day I received a replacement phone. Everything I needed was in box including the return shipping label. It did cost 99 dollars but that is better paying one thousand dollars for a new phone.

I broke my phone and called the company for replacement. They sent me a replacement device which was covered in plastic and placed in a box without original packaging condition. I spent some time to transfer my data to the phone and started using it. But I noticed that many features of the phone is not working, I called them again and they mentioned to keep the original and send back the one I received and they will send me another one. Later I realized that they replace the phone with refurbished phones not new ones, and that is not what expected from the COSTCO since I trusted COSTCO when I purchased the plan and didn't expect to receive refurbished phone.

I'm a plumber and was called to Wet n Wild water park early one morning to repair some backflow devices on soft drink machines before the park opened. I was working alone, or so I thought, in one of greasy spoon restaurants they have at this filthy, stinking, ** water park, with my phone playing my favorite music, when I realized I needed more parts for this repair. I paused the music and went to the truck for parts, gone for no more than 5 minutes. When I returned, my phone was gone. I searched everywhere. My truck, my tool box, lost and found. Nothing. One of the thieving little ** working there watched me leave and came in behind me and stole my phone. Management didn't do **, essentially saying "tough **. Not our problem."

The customer service was terrific. He explained all of the benefits with our plan. He was very helpful. He overnighted the phone to our home and we were not inconvenienced at all. They explained how to setup the phone once we received it. And they told us to call back if we had any questions, concerns or problems.

Wish communication was better. I had to wait weeks to hear from y'all about my phone, after sending an email I finally got a response telling me y'all were going to give me a credit toward a new phone since mine was to hard to come by, then when I called I was told a phone was on its way. Once a replacement was found it got here fast and in good condition, but I had to spend 2 weeks not knowing anything.

I contacted Assurant to file a claim for a damage phone. Customer service was excellent. The tech was friendly, attentive and explained the whole process. I received my new phone timely and packaged with return instructions. I was so glad I had insurance, saved me a lot of money.

The process was great. The shipment was quick and the process was easy and fast. I will definitely recommend it to everyone, I pay for this warranty but it is worth it. I got a really good experience.

Overall I think Assurant offers a good value for their product, however I completed my claim online and while Assurant promotes a 24 hour turnaround. I realized that the online process is flawed. After waiting about 3 days with no communication, I contacted Assurant to find out that online claims can go for long periods without being reviewed.

The claim process was amazingly easy and fast. I used the online application. I received the phone the very next day and it was super easy to activate. Which was very satisfying. I am super happy with the service I received. I would totally recommend using Assurant.

You guys charge $250 a little bit more I think my phone. This phone is $75-$200 if you buy a new outside the market. Thank you for helping me buy a new phone get a new phone. I’m looking forward to upgrade my phone in the future. Thank you so much.

Claim was handled quickly and efficiently. I was very impressed. Placing the claim was a quick process. The replacement arrived in a couple of days and I had everything to ship back the original via FedEx. Would happily recommend to others.

It was fast and easy. I as able to complete everything on my computer. I received a confirmation on my claim the same day. No problems and the next delivery service was great. My product was complete and in excellent condition.

I had the worst hellish experience trying to get my replacement phone. I got hard blocked on my account to the point where I had to go thru almost a week of a higher T-mobile rep coming in the phone with me to talk to supervisor on Assurant side. No one with Assurant was very helpful and we got runaround after runaround. People also not knowing what they were doing. No one being on the same page. It was just so awful. I'll never recommend the insurance again to anyone.

Xr got wet and died. I called on Monday and was supposed to have my phone in 24 hours and didn’t receive my phone for a whole week. When I got approved they told me next day and next day was two days so yeah not happy.

Customer service is excellent, timely, and professional! Everything was handled perfectly. Not only was the replacement sent quickly, the package for returning the old unit was easy to load and mail. I dropped it in the mailbox yesterday. Easy to return!

Everything was so good. 100% satisfied with the service you guys provided. Hopefully you guys keep up the good work for the future and keep helping others the same way you guys did to me. I thank you for that.

Phone cuts on and off and going to need to replace it. Also when on the screen it reset itself. Not sure what's going on with it. This is why I hate going thru insurance because you get a refurbished phone and not a brand new one.

The service was super bad. I do not recommend Assurant to anyone. My package was supposed to arrive on Monday and as someone in Assurant put the package the wrong apartment number instead of putting apartment 209 they put apartment 20 and the package was returned by UPS. On Monday night I called them and they told me that since I called after 8 pm that the package would be delivered to me on Wednesday and I don't know how I received the package, because this time they wrote my last name wrong on the package. Assurant you must train your workers better to provide a better service and avoid all the mistakes they make with their clients.

My husband tried to file his own claim (I'm the account holder) because it was his phone that broke. The amount of information they needed to verify (billing address, security number, social security number, etc.) the account made this impossible for him. He asked me to file the claim to make it easier. Then when I started filing the claim, they were asking me questions specific to his phone (storage capacity, model, how it broke, what still works on the phone, serial numbers, etc.).

My package was lost. UPS confirmed they will refund to the shipper and asked me to contact to the shipper for a replacement. I was waiting for over 2 weeks for but until now I didn't received anything. I'm a customer and I hope Assurant should take care their customers, they have to work directly with UPS instead of pushing me to contact them all the time. I was spending a lot of time to talk with both sides and they gave me 2 completely different answers about the status of my replacement. Finally I still not receive my package and Idk how long I have to wait anymore. Really disappointed about their customer service.

The phone was ordered Thursday and I received the phone Tuesday night. I need my phone, I paid for the service and yet did not receive it on time. The shipping label even said next day air. I filled out the forms on time.

It took a week before I had my replacement. That, in conjunction with the fact that I had to pay a $100 deductible, made it clear that in the future I will be using a different warranty model that would give me a better return on my investment, without requiring a deposit, and be processed a lot faster with fewer hoops to jumps through.

Your company is not good at all, I won't use you again and sent me a defective phone and can't even fix it.. I'm not happy with your company at all, I'm a very unhappy person with your company, sad sad sad sad sad company to deal with.

The person who helped me over the phone was very courteous and helpful and I got my new phone very quickly. I use Assurant for so many of my household appliances. I have for years and will continue to do so.

Damaged equipment. Amazing customer service. The persons solved my problems with efficiency and really fast... Thank you so much... Nice nice nice nice people. My son is so happy with his phone. Good good good.

Fast and reliable, very good services, thank you very much. The phone arrive on time in a good condition. Awesome service. I definitely recommend the insurance company to my family and friends, they will love to do business with you.

Claim was handled efficiently. My local cell phone carrier (US Cellular) was also helpful in processing the claim. I was pleased with the overall process. The return process for my damaged phone was also simplified through my US Cellular office. Thank you.

It is the first time I use this insurance and I am very surprise of the fast service I was provided. The lady helped me was professional and patience. It took only 2 days to get my replacement. Thank you.

The claim was easy to submit. The questions that were asked were straightforward and most about assuring that the correct replacement was sent. New phone was sent the next day as promised. The return process was convenient and easy to understand. Even received confirmation that the old phone had been received back.

Dropped cell from truck to concrete/cracked the screen. It cracked in one side and spiraled into the screen. It started acting funny and the side, that cracked had a weird color all thru the bottom. Have never cracked or broken any of my phones. Called Assurant and right away they sent my replacement, overnight.

My iPhone replacement process was very fast and easy through Assurant. I’m always very careful and I had never lost or broken a mobile device before. But while on a trip my iPhone was stolen; needless to say how frustrated the situation was. I just called Assurant and received a replacement device in 2 days. I would always recommend to have insurance on a new iPhone.

My experience with Assurant was very good and the service was fast. I got my phone and it is working well. I would recommend others to use Assurant. I was very pleased with the service and the phone. Thank you so much.

Replacement phone was shipped very quickly and made it easy to return old phone. I'm so glad that I purchased the insurance. Everyone was very nice also was able to take phone to my local t-mobile store and have all of my information transferred from the old phone to my new phone.

Very happy with the insurance claim process. My phone broke right before I went on vacation but it was not an issue. I was using my new phone within 48 hours of my phone breaking! It was also cheaper than I expected to pay since my phone was so new. Would recommend Assurant!

My Samsung S9 was cracked and I filed a claim at TMobile. I was sent a new one the very next day. I'm not very good with programming so I returned to the store and I had a great experience exchanging and updating my new phone..

Customer service rep was friendly and very helpful. The process was explained thoroughly and all the necessary information was told to me so that I would know what this transaction would entail. They explained the return process and made it very people friendly.

I'm glad I used y'all for my phone company, because it help me with my problem. Thanks for helping me. I will recommend you to my friends and family. They also helped me really quick and didn't stop until everything was taken care of.

The replacement process was very quick and easy. The replacement device came very quickly as well and the quality was exceptional. The return process was simple. The email updates throughout the process were appreciated. I would definitely recommend to a friend.

Your customer service agents Gina and Darius were great and helpful. The phone arrived but without sim card. Fortunately Xfinity store was able to help and restore all data on phone. It was an easy experience with Assurant both over the phone and returning the damaged phone. Thank you.

Was on vacation in Jamaica when I lost my phone. Called and spoke to a representative who was very informative and helpful. After I explained to her my situation I was made aware that a replacement will be shopped to my address and to make sure some one would be there to retrieve it. Phone was delivered in 24 hours.

Customer service was extremely helpful after I had a terrible experience with Apple. The Assurant representative was more than helpful and I’m very pleased! Thank you for taking my matter with urgency. I would recommend your service to others. Thank you again!!

The moment that I called in regards to my damage phone. I experienced great, friendly and comprehensive customer service. You guys were diligent and made sure to fully explained every single step that needed to be done in order to receive my phone replacement at soon as possible. It was great follow up from your friendly staff.

Three weeks to resolve an address conflict. $250 deductible returns a used phone. I am not pleased at all. They had my email address and never contacted me. After a number of calls the address issue was resolved by my own actions.

I supposed to get my phone the next day. I got it 2 days later and a week after getting my phone it completely shut down and now it doesn't work at all. And into now I haven't heard back after calling three times today in how to replace this defective phone. What can I do to get my phone right away that I need for my business?

This replacement went smoothly. Staff was great and data relocation to the new phone went well. The 250 deductible was too high. I have had no returns for years... the deductible should have been lower. But the experience was good. Thanks.

The rep was helpful and courteous. The phone came at the time the rep said. My husband loves his phone. He uses it constantly at work and it came just in time. He works as an iron worker foreman so every call matters.

My phone had a cracked screen and I contacted them by telephone and they were very courteous and took my information right away. They told me I was covered and should pay the fee as stated in my policy and they would ship a replacement phone in the next few days. To my pleasant surprise, the phone arrived the very next day. I was very pleased. It had instructions for transferring my data and how to mail the broken phone at no charge. The service was excellent. They also notified me when they received the phone. Great service.

I was very dissatisfied with the service and the person who completed my claim. He advised that I had to talk to an manager at the T-Mobile store on 2725 SOUTH PERKINS ROAD MEMPHIS TN 38118 to get my phone sent there. The T-Mobile manager ** was very clear when stating the address to the Assurant associate. He stated the address very, very clear and the man also repeated it back several times. However, he still put the wrong address in and sent my phone to Perkins Georgia instead of Memphis TN where my mailing address is. My T-Mobile account is open in Memphis. I am so upset that he was so careless. In result I got my phone Tuesday 23rd and I put my claim in on Thursday the 18th. It was supposed to be shipped overnight. I originally supposed to receive my phone Friday the 19th.

I called in to open claim due to damaged phone and the service received. The representative was courteous, thorough and professional. The call was easy with no hassle... I would to deal with again but, I hope not anytime soon.

Called to report lost phone. Received phone within 2 days. Great fast service. Person on the phone very helpful and knowledgeable. Also very patient in explaining the process. Very happy with T-Mobile. I'm glad I got the insurance on this phone. Thank you.

Service was extremely fast and very helpful. Also very knowledgeable. The agent was very knowledgeable and helpfuI. I am very happy with the service and would highly recommend them. Top notch service. Lightning fast response and shipping. Not a single problem.

Lost my phone on vacation. I call the insurance company and they have very quick service. Everyone was easy to to work with. A lot easier than going to the Dr. Just some quick question and within 24hrs I had my new phone.

Hi I would like to address my issue to all tMobile customers. My service issue was handled with a lot of care and fast. That you can only imagine. I surely appreciate the tmobile. Team attended me during the process. Once again thanks for the great support.

I first filed my claim online and my claim didn't process when it appeared to be completed. Then following up with customer service the 2nd time the tone of voice of my representative was of annoyance and frustration. However I did receive my device on time. Unfortunately for me I have a Samsung S8, and the device is an older model it seems as if the screen is unresponsive in certain areas, and deletes apps off my home screen randomly... I'm not sure why this issue occurs, and can understand to certain degree because it is an outdated model (discontinued). But I must admit my prior device did not operate at the same level of inadequacy.

I was sent a defective replacement device & the device they sent to replace the defective device is blue. I didn't pay all that money to end up with a blue phone. Now I'm the owner of a blue phone instead of the BLACK phone that I initially bought.

Phone was lost and process for replacement was seemless! I made the request via the computer system and had no problems doing so. I received the new phone within three days as I recall. Great job. Assurant and without any failures.

I got my Note 8 with T-mobile. I took it everywhere even to the beach and recorded underwater with no problems. Then I dropped it and it was ran over by a car, filed a claim and got another one. Me thinking it's the same exact phone, it got wet not like submerged just splashed and the phone doesnt work anymore. So I called Assurant to tell them how my water resistant phone got water damage and they told me they can't help me if the phone has water damage but I'm like how a water resistant phone gets water damage after a splash. They sell you a refurbished phone without telling you and then that refurbished phone isn't even up to par with their regulations. I am definitely seeking legal advice and PEOPLE DO NOT TRUST ASSURANT. THEY DON'T CARE ABOUT YOU JUST YOUR MONEY.

I had to spend over two hours on the phone with them because the representatives kept transferring me to other departments, & eventually hanging up on me. They made it seem almost impossible to file a claim with them.

Thanks you for being so nice and efficient. Your customer service made me feel like everything was under control, that I had nothing to worry about. The replacement arrived one day earlier than I expected. You are definitely grade A.

iPhoneXR was lost at a restaurant. Called and let them know it was lost. They took information down, had me pay deductible and replacement was shipped in a 2 days. Hassle free and easy to make a claim. Great service!

I as many of us pay for this service. I have been waiting for a replacement phone for over two weeks now.. They did sent a replacement, however it did not work and would not even power up. Quality control dropped the ball this time. Extremely frustrating....

It took longer than usual for my phone to get to my house and when it arrived there was no charger or sim card key. And I have gotten phone before and this the third time and last two times it came with a charger and sim card key.

Broke my phone when it fell out of car and hit several surfaces before landing on blacktop. My phone had the liquid screen protector but still shattered, and looked like it affected the screen below. After talking to US Cellular they said to call Assurant and have the phone replaced. I was a little skeptical but the associate I talked to said they would send out a new phone. ($175.00) New phone was here the next morning. US Cell moved all my information. I was happy with service but a little bummed when I had to pay for a new screen protector too ($50.00). Just read a previous review and since the screen protector broke at the same time the phone broke, should it not have been covered too? It sounded like a previous reviewer was reimbursed. Please let me know if this is true. Thank you... Judy

Lg 6 glass cracked. Replaced with a LG 7 Thinq. So far I'm enjoying it. Seems to be a quality refurbished phone. I'm glad I continued my phone insurance, even when my phone was paid for with T-mobile. Your phone reps were also very helpful. I would recommend using Assurant to other subscribers.

Great customer service. Rep was friendly and helped me to get what I need done fast and quick. Phone came and was like new. Instructions and equipment all there. I would recommend Assurant to all that need insurance on phone.

My daughter’s phone was stolen. I reported it online and we received her new phone a day later. Soooo happy with Assurant. This is my second claim with them and both times have been great! I definitely recommend this company!

I was sent a defective device. Had to find a FedEx to return it then there were no replacements, was told to purchase one at T-mobile then to go to another store to purchase one to avoid fees. 2 weeks later I still don't have my device I paid for. This has been the worst experience ever and I would not recommend your company to anyone. Staff was very unprofessional.

My cell phone was stolen while shopping at At Home store and after I notified my network service, they instructed me to call Assurant to file a claim and I did. After my identity was confirmed, Assurant sent me my replacement iPhone the next day.

Poor Approval/Delivery Process. Processing the claim to enable delivery on the next business day was poor. I didn’t get my replacement device until after 3days. My business and personal dealings held down due to Assurant’s awful process. There’s no point promising what you can not deliver. Highly disappointed!!!

Assurant performed to my expectations. My phone broke and I got a replacement. My order had a hitch, the claim was denied by error. One call to customer service squared away my problem. Thanks for the service. Than you for a hassle free exchange.

Assurant quickly filled the order, even though I order late in the day, the csr got the phone to us next day... which made my wife ecstatic... as she lives on her phone... She was able to reach all of her clients and family.

I ordered my replacement online, paid my 200 deductible and uploaded the information needed. Unfortunately the process was a little difficult because what it told me to do online the people on the phone didn’t know what I was talking about. Eventually everything worked out which is why I gave them 4 stars. Just stay persistent and you will get your replacement phone.

The process is quick and efficient. I received my phone in 24 hours. I am so grateful I have Assurant. My phone fell off my motorcycle on the highway and was ran over by three different cars. I need my phone to conduct business and Assurant took care of me.

Cell phone battery expanded and broke the back of the phone. To register a claim for my Samsung Galaxy S8 phone to receive a new phone. My claim was approved quickly. The representative who handled my call was exceptional; very professional and courteous. When I received the submission package, I followed the instructions and used the envelope to return the broken phone.

I received horrible service. However, what made it better is they did not tell me that they were upgrading my Apple 7 to an Apple 8. I'm impressed with the upgrade and thank them very much for it that's why I'm giving you five stars. Other than that customer service sucks when it comes to prepaid services. I never experienced so many people on the phone not knowing what to do at 1 giving time and being transferred over seven different times to seven different departments, seven different people. Outrageous. My claim was on June 19th. Never received the phone until July 28. Very long time. Very irritating. Too many phone calls. However I'm impressed with the upgrade. Thank you.

Great service. Received the phone very quickly. Very happy and satisfied. The customer service was diligent and respond quickly to my claim. She was polite and a great listener. The return of damage phone was easy and without hassle. Will recommend friends to T-Mobile. Thank you.

Every time I order you guys always make it a pleasant and helpful experience. They are always on spot when they said the new item would be delivered. Always would recommend to other friends and family to go through Assurant if they ever need devices replaced.

We’ve been paying the insurance diligently since the inception of our account. My husband dropped his phone which has resulted in a broken screen and mouth piece. What is the point of insurance if when you go to use it the claim is denied. Will be contacting T-Mobile for a refund of all premiums paid since this bogus company is going to deny a legitimate covered claim.

My son lost his phone. Assurant reps were friendly and quick to assist us. They were professional and sent out a replacement phone right away. This experience "almost" makes the frustration with kids constantly breaking or losing their expensive cell phones worth it.

I lost my phone in the beginning of July (around the 9th) and I called around 11 am to put in a claim. They told me it would be guaranteed next day delivery via UPS and then I will receive a confirmation email within a few hours letting me know my phone was on the way. So after checking after I got off work around 5 PM still no email so I called and they told me they needed more verification information and I had to send a picture of my ID front and back then they can proceed on and send out my new phone.

I was really surprised in how fast and easy it was. I wish my screen protector insurance was that easy. The staff on the phone was really knowledgeable and helpful. The new phone was here in three days. Fast and safe. Thank you. It's impressive to see a company to have a high standard as I try to have in my own business. Thank you. Billy

Went to US Cellular and they filed a claim on my damaged phone. Received it the next day. Went back to US Cellular and they downloaded all data to new phone. Very pleased with quick response and my new phone which has new updates as well. It is an improvement over my Old Samsung J3.

The process was seamless and the customer service representative was very nice. She was very understanding of my situation was able to answer all questions I had. My new device arrived the next day and without any issues. I would definitely recommend this service to friends and family.

The replacement phone will not hold a charge for more than a couple hours. It is quite inconvenient to continuously have to charge the phone several times per day. We have tried letting the phone battery go to zero and then charging it but it still doesn't hold the charge.

Very bad service. I lost my phone and claimed the new phone and they sent the phone to somewhere else. Now when I called to find out about my phone, they told me to wait for 14 days. I don't where I stand.

Very professional and courtesy. I would recommend this service to friends and family. Thanks for the quick reaction to replace my device. I will add this protection to all of my devices in the future. It was a tremendous savings.

I filed a claim for a broken phone only to receive a broken phone also that I had to send back and ended up losing my $99 deductible and needing to buy a new phone. I was in the middle of traveling and didn't have time to keep sending phones back and waiting for another refurbished phone that may or may not work.

My youngest son wasn't working, I immediately called Assurant. I explained in detail the problem with the phone and within 24 hrs a replacement phone was sent to our home. I am well pleased with the service I received. I would highly recommend this service.

Broken screen replaced promptly, with a newer version of the Samsung phone. Arrived quickly the individual whom helped me through the process and what was required to expedite the return process. Without to many issues with returning the broken phone extremely happy with the process and new item.

The process was fast and easy. No problems at all. I would recommend this company to family and friends. The automated system was easy to understand, and was able to hear my responses. I had no problems or issues. Great.

Reported, via email, my broken iPhone 6 Cell phone to Assurant Insurance Company. They positively responded and sent me a functioning i6 replacement cell phone and packaging to return to Assurant insurance company my broken i6 cell phone. Which I did: Experience completely positive.

Could not pay with checking account. The system Assurant has is too old to use. I was very dissatisfied. This company needs to do better, we're in 2019. I tried several times to make the payment and it did not go through. I heard all type of excuses and I finally gave up and put $99.00 dollars on my card.

One of the phones on my account went bad. It stopped answering calls sending them straight to voicemail. I started at the store and they were not helpful. I called customer service and got a replacement phone that did not work. The screen would not come on. I took the phone to the store and after they checked it out they ordered another phone. It arrived and we were called to pick it up at the store. For some reason we did not know the phone had water damage which we did not know because the phone never came in contact with water. Just because the color inside the phone changed we were not able to get the phone replaced. We were never given an alternative solution so now I'm stuck paying for a phone that I can't receive calls on. I will never recommend T-Mobile to anyone. I don't think it's fair at all. I am not rich. Paying for something that doesn't work is not right.

My Android was accidentally damaged. I took it to my TMobile dealer in Tallahassee and received a wonderful Android replacement in three days. I returned the damaged device and received confirmation of receipt. The entire transaction was handled quickly, efficiently and with great satisfaction.

I had my iPhone XR stolen in Barcelona and immediately put in a claim to receive a new phone by the time I landed back in the states. The phone I was sent had a locked IMEI and could not be activated through T-Mobile. I only found this out after going back and forth on the phone with T-Mobile and Assurant for around four hours. They tell me they will send me a prepaid mailing label to send the defective phone back, and they would ship out a phone the next day.

My Samsung revvl 2 plus got stolen June 2, 2019. I put my claim that same day & paid the 49$ deductible. 2 wks later receive an email stating they don’t have it in stock so waited for my reimbursement. I got the reimbursement, so I was informed if I go to the store to purchase another phone they would reimburse me 7-10 days after the claim is approved long as I send in the documentations (receipt). I purchased a new device on July 1, and sent the documentation the same day within hours after I purchase the device.

I called in a claim on my LG Stylo 3 phone on July 9th and I received my replacement (which was actually upgraded to an LG G7) phone by July 11th. The packaging for the return of my broken phone was included and the whole process was pretty seamless.

This was my first insurance claim with Assurant. My only complaint about using this company's service, is their delay on processing returns. I dropped my broken phone in a local Fedex drop box on 07/02/19 at 3:00pm EST (I have video proof). I called on 07/09/2019 to make sure the broken device was received. I was told that it was in their warehouse. On 07/17/18 , I got a letter in the mail dated 07/15/18 stating they had not received my device. 07/18/19 I got an email thanking me for returning my device. Why did it take 16 days from the day I dropped it off, 9 days from the day I was told the package was in the warehouse, to process it? I'm glad I was not charged any penalties. Other than that, every person I talked to was great! Very pleasant and knowledgeable. I hate automated systems, so I do what I can to speak with a human being.

I have experienced quite possibly the worst customer service of all time from Assurant and still have no resolution. My phone was stolen so I started a claim on Apple's website and put in all the info I could but as I am traveling out of town, I did not know the shipping address at the time since I am staying in hotels. Upon getting to my hotel and diligently finding the address, I went back to Apple's website which directed me to Assurant's website to continue the claims process. When I entered the claim number which was emailed to me when I started the process with Apple, I was met with: "We're sorry, we can’t locate your claim. If you entered information above, please make sure the appropriate option was used (Apple Dispatch ID or Case ID, whichever you received). If you’re unable to proceed, please call us at 877-406-4554 and a Care Specialist will be happy to assist you."

I file a claim due to a broken cell phone in January 2018, returned my broken phone by mail and received a refurbished phone. In April 2018, T-Mobile placed a charge on my account for $318.12. When I called, they said that Assurant never received my phone. Luckily, I had saved the receipt at the USPS with the tracking number. Assurant agreed that they, in fact, had received the equipment and that the charge, placed incorrectly, was going to be removed within two business cycles. In June 30, 2019, the charge was still there. I left T-Mobile due to the inefficiency not only on their customer service but also the awful customer service at Assurant. Their employees are not well trained. I was repeatedly received wrong information. One of the representatives even laughed at me at how many phone calls they have in records is everything was due to their wrong process and false information.

As much as it is good to have insurance for costly phones Assurant rep informed me that I would get my phone shipped overnight at no cost to me but it took more like 3 days to receive mine. I needed the phone since I was going on a trip. Not happy with transaction.

The absolute worst insurance service I have ever had to deal with. I even had T-Mobile on the phone with them 2 times and it took the second time to get any results. Took 6 days for them to even make a decision and the only reason they did was because I had T-Mobile on the phone with me to handle them. I was more disappointed because in 5 years I never had a claim. And the one time I did all I kept getting was runaround. Eventually they paid the claim. I will never suggest them to anyone.

On 7/2/19 minutes before vacation, I dropped my iPhone 7 in water in SC. Made Assurant claim before 8:30p same evening. Was assured I’d have replacement delivered in NY next day. 7/3 missed delivery. 7/4 FedEx sent it back. 7/13 I’m told claim is denied because phone is still in use. Impossible. No one can provide proof to me how the phone is being used. Ended up purchasing an unwanted XR at reg price just to have a phone on vacation.

I lost my phone on the airplane and it was never turned in. Keep in mind I am a flight attendant it was left in a galley. And never turned in. I called Assurant and they said I would get a replacement within 24. After paying 150.00 dollars 36 hours later NO phone. Then they send out a refurbished phone that just turns off for no reason and won’t turn on. I call from 3000. Miles from home and get a total we don’t care from customer service. I have to have a phone. No question. I had to go buy a new phone from T-mobile to leave town again: what a bad program. Zero stars. They made me do it for the review.

I accidentally had my phone damaged due to a go kart incident. Now I have full coverage etc but had to pay a fee. No problem. I went to file the claim and had to deal with multiple issues and then when I finally get another phone it’s giving so much darn issues. First of all I wasn’t able to get a temporary phone until mine would be mailed back and all they were concerned about was me telling them how damaged the phone was and how to send it back. I told them I needed a phone to continue my cancer treatment and stay in contact with my doctor and they said they weren’t able to help me as I will have to wait and then they made an error with misinforming me of my claim and that delayed my phone getting to me in time. I had to wait long to get a damaged phone and my phone wasn’t even old.

We sent the damaged phone back using the box FROM Assurant, using the carrier (USPS) dictated BY Assurant, with the tracking number issued BY Assurant... and now because USPS still hasn't delivered the package (we can see in the tracking number it's still in transit) Assurant are saying that WE are going to be charged. How on earth is this anything to do with use when we have EVIDENCE that USPS received the package (again, the carrier that Assurant dictated we use). Instead they are saying we have to pay the fines and sort it out with USPS (that they made us use). What a load of bollocks. Literally NO point having insurance through them. T-Mobile needs to get a new company.

I dropped my phone and cracked the screen. I called and filed a claim. The representative was courteous and they offered me a "refurbished" phone. I felt that after paying monthly, 100 deductible, and purchasing a 900 phone a "refurbished" phone shouldn't have been an option. I wanted my phone to be fixed or have a new phone sent. After this I canceled my insurance and will put money on the side for any future mishaps.

I was able to return to the warranty replacement process after putting my initial call on stand by for 2 weeks. I submitted my replacement request on a Friday morning, and was told the phone would ship on Monday. Not only did the phone ship the day I called (Friday) but I received the replacement phone by Monday at noon. Excellent customer service, which is a better story than previous experiences with warranty companies. Thank you for solving our problem quickly and with excellent customer service.

I dropped my phone and went to T-Mobile to replace it and they told me to contact Assurant too and replace it for $100 vs. a new $600 phone! The person on the phone was easy to talk to and once the phone came everything was easy to follow instruction wise. I was very happy with my results and business with Assurant.

My son called me on a Sunday night to say he had dropped his phone and shattered the screen. I went online and filled out the claim info in under five minutes. I received immediate confirmation the claim was approved. We received the replacement phone 2 days later and it looked brand new. Thank you for the great service!

The agent was very nice and polite, acknowledged my situation. Quickly response solve all my questions within the 45 minutes while submitting my claim. I only wait one day without my device. Great service.

2 weeks for replacement phone and it's the wrong color. Really poor service, 1 star cause the phone at least worked. It seems a waste of paying for this service. Never had to use it for over a decade, sadly my experience was terrible.

I broke my phone on Monday morning, called Assurant the same day at 9 am to replace my phone. Customer Call Center was very understanding, showed empathy, and provided all the information I needed. By Tuesday in the evening I was already having fun with my new phone. I would totally recommend them with my eyes blind. I had a great experience with them. I can say they have, are and will continue to be exceptional. They truly go above and beyond to make sure that you are satisfied.

I filled a claim for an iPhone 6 Plus that started to have issues with the screen. It would randomly call numbers, text and open up apps and I was at one point not able to make or answer calls or reply to open or and any messages. I had this phone repaired for the same issue and Apple repaired the screen. I was told at the time that this was a manufacture defect for this model iPhone. The associate told me if it happens again to file a claim and tort should replace the device. Well as I stated earlier the claim was filed and I had to wait 4 days no expedited shipping was offered from your company. Once I received it not even a week but 4 days the phone that they sent to replace my had the exact same issue!!! UNACCEPTABLE because I was charged $100 and your company sent me broken phone with the same issue.

I am not a fan of Assurant. I ordered a replacement phone and was promised overnight shipping. 4 days later I call to ask where my phone was and was met with the equivalent of an "oops" with another promise of overnight shipping. 4 days after that I'm typing a 1 star review for them on my "overnighted" phone that took 8 days to get to me. This isn't my first horrible experience with this company, it's just the first time I've written a review. For a $250 "deductible" you'd think that they could at least follow through even slightly on a delivery of services rendered. No such luck. Believe me though, if I were a day late returning my damaged device, they would have immediately charged me a ridiculous amount of money! Too bad that doesn't work the other way around!

I cracked my phone screen after dropping it in a parking lot. Within an hour my claim and payment were processed, and a new phone was on the way. It was at my door in about 24 hours. The live operator with Assurant was wonderful, though their initial phone system was very lacking. The computer system used to sort my call (take basic information like phone, email, details about incident, etc.) could not understand human speech and after repeating myself, the understanding was even worse. This was the only frustrating part of the entire process. Otherwise, I recommend their insurance and service.

Made one claim on Friday late and got my phone on a Monday. Very fast turnaround time. The claims person was very nice and took the time to review every step. Even if my friend was Hispanic he/she still help a great deal.

I was told by Spectrum to call them. The man who answered told me I didn't have insurance on the phone and I was trying to scam them and told me to return the new device when in fact I did have insurance. I was on phone over two days a total of seven hours and Assurant sent me the wrong phone and would not call Spectrum so the Spectrum rep did finally do a three way call and I was told to keep the wrong device and sent the damaged one which was a cheaper iPhone x. This was by far the rudest service I had received.

My son went swimming with friends and didn't remember to remove his phone from his pocket prior to jumping into the pool. The phone was submerged for several minutes prior to my son realizing why one pocket of his swim trunks was heavier than the other. The phone cover was removed and the phone was put into uncooked rice to try and pull the liquid out, to no avail, then phone wouldn't even turn on. I contacted my cell provider, they gave me the web address to file my claim. I filed my claim online, paid the deductible, the new phone arrived in 24 hours. I sent the waterlogged phone back to them with the prepaid, addressed envelop they provided. Easy, fast, no hassle.

Please know that you are insuring the phone line, not the phone you are purchasing. My son broke is new iphone XS; I found out when he came home from college. In the interim he was using an old phone. I tried to file a claim - at first I was not certain when the incident occurred. I assumed it was recent so I guessed at a date. 5 days later I received an email that they had denied the claim. I spoke to my son about it and found that he had broken his phone on April 6th. So I phoned the representative back the day after my original claim was denied with the correct date. I was told that I only had 90 days to make a claim. I was 10 days over. Why would I put insurance on a phone line and not a specific phone. Buyer beware. I not only did not get the service but I found out that I have been paying for insurance on a way old iPhone instead of the brand new XS I had purchased.

Called Assurant after dropping my new cell in the driveway. A few questions, deductible paid, and my new phone was on the way. They ship quick and secure. Your local store location can help you get your new phone set up if need be. I called back again, to verify all they needed returned to them was my broken phone in the prepaid envelope they sent me. Both phone reps were very friendly and made the experience as pleasant as possible. Never want to break your phone, but hopefully you'll receive the same service I did from Assurant.

Phone was glass-cracked and mic port stopped working. Call was transferred from my provider to company and it was immediately taken care of. I had a replacement phone within 4 days. I recommend to all. I gave them 5 stars.

Assurant declined to honor my phone insurance and will not tell me why. My son lost his phone more than two weeks ago and all they say we can do is write them a letter. This is crazy. Customer service says it was declined by corporate because of a "conflict". What conflict? I have paid for phone insurance on all my phones for the eleven years I have been a T-mobile customer. They have very happily taken my premiums but now are refusing to honor the policy. There is no possible reason for them to decline this policy and I believe this is why they are refusing to inform me what the alleged "conflict" is. My next step is to file a lawsuit for fraud and bad faith. I am going to make sure they don't rip off anyone else in this manner.

I recently lost my phone and have been calling my insurance back and forth for almost a month. They made me jump through all sorts of hoops and when they finally sent me a new phone it wasn't even the right phone. It then comes out that they no longer have my phone in stock so they sent me then next thing they had laying around.

I was devastated when my phone simply stopped working or taking a charge. I called Assurant, and was told to expect a new phone within 24 hrs. They upgraded my phone from LGX Power 2 to a LGK30 with increased storage space. I took the phone to the Xfinity store, as the phone would not come on to allow me to extract my data. I was told that the charging port had shorted out. Staff was very helpful, and I was functional again in no time! Very rare to find a company with integrity!! I was quite impressed.

I bought my son the Galaxy S10 plus for a Birthday present in April and 2 wks ago it fell out of his pocket and hit the floor. The whole bottom half of his screen was pitch black. Just the bottom half. Lol...we called Assurant and made a claim and had the phone the next day. I was ready to wait a week if not more like in the past and I thought we would have to send his phone in before we received the replacement but we didn't! All in all we love and appreciate the service!

Their service when replacing warranty devices is always easy and fast. Thank you so much for getting back up with a couple days by providing replacement quickly. Love the fact that they provide return envelope with prepaid.

One of my phones was burned in a house fire. I called my phone company and I had a replacement phone in less than 24 hours. Because I had coverage on the phone and the people talked me all the way through. I was pleased and treated with respect.

The customer service experience was great both times I called. The 2nd time I called was about the replacement phone issues and my returning phone questions and the customer service agent was excellent and very helpful. The only issue I have is with the Assurant company itself. I feel the deductibles are too high, especially when someone's been paying phone insurance for a long time.

I pay 15.00 a month for this cellphone insurance. I have for years for several different phones. Not one time have I ever filed a claim. The one time that I do, "its under review". And I'm stuck waiting. My phone was stolen from my bag at a theme park I started my claim on 07/02/2019. It's been close to two weeks and it's "under review". In the meantime I'm using an old phone and keep getting the runaround from customer service. Going forward I will find a third party company instead of getting the insurance through T-Mobile. It's a scam and as a customer I feel cheated.