Assurant Phone Insurance Reviews

This company is the best, anytime I lose or break any of my phones (I have 6) they replace them overnight hassle free, I would never switch this company for another one. My kids, wife and I feel very secure having an insurance with them. Thank you ASSURANT!!

Such awful customer service. I have been a customer of T-Mobile for many years. I am paying $15/month for their premium insurance. This insurance was sold to me because it included water damage. I filed my claim on 7/1 online. All paperwork was accepted and received by 1:00pm. I called later in the day to check on it and was told first that they needed information from T-Mobile before they could proceed. I called T-Mobile to try and expedite the matter and did a 3-way call with T-Mobile and Assurant. I was then told that my claim would be approved in 24 hours and I would have phone by 7/3. For some reason I am unable to get info on their website and get a message that they are doing system maintenance. So I went online and did a chat with a rep who again told me 24 hours and phone would be sent to me. They confirmed the type of phone I would be receiving.

I lost my T-Mobile Samsung * Note phone while on a fishing trip in northern Maine. Upon my return I went to the T-Mobile store. They helped me complete the claim form and send it to Assurant. I received the identical replacement phone the next day! Excellent service!

Is the best invest I have done, I thought I never will use the insurance and it is a waste of money but I'm glad I did it. Great Customer Service but it take too long to file the claim and it is not a next day delivery. T-Mobile sent me directly to Assurant who handled it. Anyway, I'm happy to have my new phone. Thank you Assurant.

I paid for the deductible and they send a phone. The sender UPS left the package in front of the door and got stolen. I reported it the same day right away and now I have to wait 10-14 days more for them to investigate. In the mean time I need the phone for work purposes. It’s been 8 days and I haven’t gotten an update yet.

My daughter dropped her phone and it was done for. I was a bit upset but the process of replacing it went very well thanks to the wonderful people I had to talk to. It did cost $99 which was a small price to pay for the peace of mind in knowing it can be replaced so quickly. Thank you to the staff for your help in getting this taken care of in such an expedited manner.

This is by far the worst insurance company for cell phones. I had one of my multiple cell phones lost and they really make it hard to process your claim and get a phone out there. No wonder they have a horrible rating. Cell phone companies should let you pick and choose your insurance carrier, not monopolize you to one: specially this one that's not only the most expensive and has the highest deductibles but is the worst when processing your claim. When taking your month payment it's great but when processing a claim: sit tight!!! Not an enjoyable ride. ***Warning*** Not worth it & very disappointing.

Assurant is the only insurance provider available to me & their bill is paid through my cell phone provider bill (T-Mobile). It has always been paid and current, and I have always carried insurance on my new device(s). I was out of town & my Samsung Galaxy S9+ was stolen. I filed a claim that day, and Assurant sent me the INCORRECT (much older) device as a replacement. I notified them of their error, and they said they would file a new claim for the correct device but would need to review the claim for an additional 3-5 days due to the error. No problem. I followed up with a manager to ensure they noted the account of Assurant's error and requested the claim be escalated. He said he would do that.

After writing my review a representative on an escalated claim level reached out to me to resolve the problem . Nathan was able to handle this situation and quickly come up with a resolution. -Thank you. My phone is now awaiting shipment. FYI..... start a claim as early as possible, you do not have to pay the deductible in any set time frame and the replacement phone will not be sent out until you do.

My husband lost his iPhone when, presumably, it dropped out of his pocket at the Lowe's parking lot. Unfortunately 30 minutes later when he realized he no longer had it, he went back to the Lowe's parking lot and when he didn't see it there, asked in the store if any Good Samaritan may have turned it in - no luck there, so I was on the phone with Assurant. They were so helpful and immediately approved the claim and within a few days my husband had a new phone. Definitely appreciated their help and the expeditious manner by which they handled our situation.

I purchased a LG G7 ThinQ for my father... A few weeks after purchase the phone fell out of his pocket while on his motorcycle and then was run over by a car. Made a claim and it was denied. They denied the claim because my father put his SIM card in his old phone for the time being. I submitted another claim and they sent me his old phone!!! I’ve had insurance on all of my phones for 6 years and this is the FIRST time I’ve ever had to use it and they won’t send me the phone that needs the claim! Now I have a brand new phone that can’t even be used.. Worst company ever.

Dropped my phone, submitted claim same day and had my new phone very next day. Deductible was cost effective/manageable. Returning old phone after factory restore was easy to send back with prepaid postal envelope. All on all, I was very satisfied with worthwhile paid service.

T-Mobile customer service and the insurance claim department has helped me have a smooth process with getting my new phone. They also were very patient with my concerns about the delivery time and date and walked me through the process and everything they assured me on actually happened. I'm grateful that I received help when I needed it and I am grateful that I am not out of commission because I can't do what I need to do without a phone.

The worse insurance company! They sent me a broken replacement phone. Went to T-Mobile and they said the same thing, the phone is useless. Assurant tells me that I have to send the broken phone back and then they will send out a new phone. Almost a week that I've been phoneless.

I had very good service from Assurant regarding the replacement of my cellphone. The customer service rep was friendly, knowledgeable and professional. I was very pleased with the next day delivery of my phone and will definitely use this company again.

I've been paying for insurance pretty much since I can remember and the 1st time I do a claim. I get an email that it was approved and it would be expedited 24 hour shipping. We'll 24 hours passed and I was patient since sometimes I get it's different timezones 48 hours. Pass... 72... Now I'm at day 4. No tracking number or information. I call in and I'm informed that my device is back ordered with no estimate of when I'm going to receive my device.

Assurant was quick to replace my defective device after I told them the battery was swelling and I was afraid of it exploding. I still believe a 7 day “warranty” period is ridiculous. Thank you to them for the quick resolution.

Leaving a well deserved review. I filed a claim on Friday June 21st, 2019. On Monday June 24th, was asked to send in proof of identity. No biggie... I send it in driver's license which was told to me and stated on the website, would take 24 hours. Well fast forward to 48 hours it was not accepted so a phone bill was requested and sent Wednesday June 26th. Well the 24 hour process time that was told to me by 4 agents was not met AGAIN. I asked to speak to a supervisor, he was kind enough to escalate my claim for me, but I asked to speak with a manager about the 48 hour wait I did not want to go through AGAIN! This manager named Marpin, then told me it takes 48 hours not 24 hours, to get approved. He only told me that because the 24 hour deadline was not met.

I purchased a specific color phone originally for a reason. I am disappointed I am spending $10 a month PLUS a deductible of almost $200 for them to send the wrong color and do nothing about it. It sound sounds silly, but when you have a family with the same phones, color helps keep the phones separate. The phone took 2 days to get to me too even though they guarantee overnight shipping. I wish we had a choice into what insurance company we choose.

I dropped my phone on the concrete, thinking oh it's fine because who hasn't dropped it before, right. Well this time I had a crack on the corner plus I couldn't hear people so I had to use the speaker or my headset. I was reluctant to file a claim because I thought it was gonna be a lot of questions and I was going to be denied but to my surprise it was fairly easy. The process didn't take long at all and was done solely online. I received my phone within 2 days and my replacement works like it's brand new.

I filed a claim with Assurant. During the claims process I was never asked for the IMEI for the device being claimed. I assumed that they would retrieve the information from T-Mobile's systems. Well lo and behold, the IMEI in T-Mobile's systems hadn't updated yet and was still showing the IMEI for a previous device. Now my claimed has been denied and of course Assurant is refusing to refile the claim with the correct information. Assurant is by far one of the worst companies i have ever dealt with. Their oh-well attitude to the fact that you're out of a $1,000+ device is really frustrating. I will definitely be seeking legal advice in regards to filing a suit against this company.

Updated on 07/02/2019: So I previously gave the company a 1 star rating on here. After that is when Rose contacted me and everything finally got settled with my son's replacement Samsung J7. She was definitely very helpful, she resolved the matter quickly, and actually called me back when she said she would. My biggest problem is that I should have received this kind of service from the very start. It shouldn't have taken a negative review on this site to FINALLY get this issue resolved. While as helpful as she was, the company as a whole is lacking, with employees that could care less about finding a solution to a problem on their end. So 2 stars is all I'm willing to give it and I still wouldn't recommend anyone use them.

I made a claim on June 15th. I have yet to get my overnight delivery of my phone. It was shipped to an old address even after being given the correct one, and still nothing. I'm not impressed. I won't renew my contract.

My son's screen was accidentally cracked while at school. Was able to fill out a claim online and a replacement phone was shipped to us in a few days. Instructions for activating refurbished phone were simple and clear. Easy to work with.

Filed a claim on an S8 Active due to charging port issue. Agent confirmed an "in kind" replacement would be dispatched after deductible was paid. Received an S8 which is not acceptable. Contacted customer service and was hung up on by agent and not called back, seemed intentional. Got a hold of a supervisor and was told S8 was all that was available but would send a return label for returning the S8. Supervisor recommended going and buying a new one from T-Mobile if that was the acceptable model. S8 was returned but no return of deposit. So, Assurant is collecting insurance premiums for products the cannot support, supply inferior replacements, and keeps deductibles for products they haven't replaced.

I needed to get my Apple Watch replaced and I was first told that it would be 60.00 by a worker from assistant and I told them I’ll save up that amount and call back when I have the money to pay. I called a month or so later and when I was fully through the claims process and was told the price I was now told it was going to be 90 something dollars instead of the 60.00. They didn’t want to help me find out who said they and why she just wanted me to pay the 90 even after I asked to speak to a manager. She refused and continued to tell me to pay the amount. I finally just paid it so I can get my replacement. I’m so upset of the lack of communication from the workers saying things and then changing it up. Better customer service would be nice. I will be canceling my insurance with Assurant and go through another company to fix my phone and watch if they where to break in the future.

I have been a T-Mobile customer for over 5 years and used them 3 times and they dropped me after my last claim in 2017 without warning until lost my phone. Now fast forward to 2019, my phone stopped charging and is overheating and they called me two days after I filed my claim and paid the deductible that my device is not in stock, but it took them no time to charge me or to collect my money monthly. ** waste. T-Mobile needs a new company.

Lost an iPhone X 256g and was replaced expeditiously within 24 hours as promised. Claiming online through some basic form filling that take no longer than 15 min. Such claiming process is so easy that anyone at any technical level can do it. No better word to describe Assurant than "OUTSTANDING".

They were friendly and understanding. Made me feel at ease with filing my claim and in a couple of days my iPhone arrived and in excellent condition too. They also give you everything you need to mail the damage product back to them free of charge.

I have paid for insurance on all of my phones for years and never used the insurance, however this time around I had to file a claim and replace a phone. Unexpected the process to be painful and difficult. I was wrong! It took all of ten minutes to file claim, fill out the information needed, input my payment info and submit. Within minutes in received an email it was approved. Since I did the claim over the weekend the 24 hour shipping time was delayed but I received the phone on Monday. They sent the new sim card and it took me a few moments to have my phone reactivated and good to go. Each situation for replacing a phone is probably different but in mine it was such an easy process!

After filing a claim for a broken Note 9 a replacement was sent. All data was transferred to the replacement device, and the broken Note 9 was factory reset. Two days later the replacement refurbished Note 9 died - VERY hot/black screen/then nothing - all data lost. Now there are no phones available to fill my claim - so I wait.... Not happy, but what are my options? NONE.

My daughter's screen broke on her LG Aristo. I called. They took my info. They sent the replacement and we got it the next day. We sent the old on back. End of transaction. It only cost me $10 because of the tier of her phone.

I never had to be so upset to file a claim for a lost phone, where the rep completely messed up everything. Even after specifically providing the information to the rep. My phone was delivered almost a week later. I had to go pick up my phone at UPS since they couldn't deliver it to the address for some odd reason. The name was incorrect on the delivery. I had to waste my time to go pick up the phone and had another person come with me so they can pick up the package instead of me. Seriously one of the worst experiences I've had in a while.

The phone they sent to me was messed up. I do not feel as though we have to pay thousands of dollars for phones and we end up getting a refurbished phone when we're paying for a replacement over $100. This has happened to me more than once over the years. Either they need to do better on checking the phones they send out or they need to send us phones brand new. We end up paying thousands of dollars for these phones on our bills altogether. Why should we have to get a refurbished anything. Send us a proper phone or at least make sure extensively that the phone will work properly.

I lost my phone and called Assurant customer support to start the process of putting in a new claim. The gentleman (for lack of a better word) was reiterating the same dialog. He did not listen to me and then proceeded to lie about the information he gave me (which was confirmed after I spoke to a manager at a later date). I had originally filed the claim online. When I called to see where my phone was, the representative told me that I had just filed the claim that day (after I was put on hold and transferred to HIS manager). I had the confirmation number as proof I did not file it that day.

The representative explained how the process worked regarding filing a claim for my damaged phone. It was all done in a matter of minutes. I thought it would be a lot of emailing and downloading of forms. But everything was handled in less than ten minutes by phone. I received my replacement phone a day earlier than scheduled along with the envelope to return the damaged one. This was my first experience dealing with Assurant Phone Warranty and it was nothing less than great. I’m a happy camper!!

I've been without a phone since 6/11/19. They sent me a broken phone to replace my broken phone. The customer service is horrible. They could care less. This company is a joke. All they do is read a Script. They could care less about me and my son not having a phone to call for help. I had to call and ask when my new phone is and has it even been sent out. They could have sent me email telling they didn't have a new replacement phone. So now it's going to take even longer. To the people in customer service you need more than just training. You need to be a human bean. This company sure did take my $100 fast on the 6/11. I'm going to report to the BBB well. If I could give them no stars I would.

My claim for my phone was handled by fast. The service was excellent. I received my retirement phone in 48 hours. The retirement phone is perfect and came fully supplied with cables further and headphones. It requires no effort on my behalf. Thank you Assurant.

I filed a claim with Assurant and it was handled very quickly. Shipped my replacement overnight. Well that is the only good thing I can say about this company!!! I noticed my refurbished device was defective (sound, panning & it will not recognize a sim card). I call them back and was told I needed to go to a T-Mobile store and do a warranty exchange which I did. After waiting a week and nothing from anybody I called them back. They told me it was sent to the store so I drive to the store and NOTHING.

The experience I have had with Assurant has been nothing but a headache. Filed a claim, once it was approved the process was fast, next day shipping. Sadly, That was the only great thing about the experience so far. I received my refurbished device, which I had no problem with I’m already aware there is a 50/50 chance of receiving a new one. Immediately upon activation I noticed the device was defective having audio issues I couldn’t hear even though the volume was up. & as well people have been stating that they having been calling me and I have not received not one call. Not even a missed call. So I tried to give the phone a few days thinking maybe it just needs a few days to adjust. But then I kept getting messages saying people were trying to reach me.

I received a device as part of claim which cannot be used. I started my policy as ATT S7. After my contract I unlocked and moved on to Sprint. When I had issue with phone I filed a claim, first their website isn't working. Mid way through claim I received fatal error, had to call customer service. They started claim process and even I told rep I had an unlocked device she could only process ATT device as initially at policy start it is ATT device. Now ATT is not unlocking device, Assurant is not sending a like to like device. I am left with a device I can't use. I won't recommend it to anyone.

The automated system is a nightmare to navigate. It kept forwarding me to Apple customer service. The Apple representative tried multiple time to transfer me to Assurant and it kept rerouting us to Apple. There is no option to speak with a representative either. Once I was finally able to put in a request for a new phone, it came quickly and was quite easy however your automated system needs a major overhaul. Better yet... Talking to an actual person would be very nice.

They handled two phone claims for me and despite issues that came up they were still able to handle the situation and were able to explain clearly what went wrong as well as how to fix it and returning the damaged devices was much simpler than anticipated.

I cracked my phone screen and attempted to replace it. I tried to file a claim online, but was told to call. What followed was 5 hours of bouncing between Assurant, Apple and T-Mobile trying to get information. I was told I had coverage which I didn't; told my coverage was with another company, told they'd rebooted the system and I'd have to wait half an hour (or hour).

I called about the glass being broke on my daughter's cellphone and they told me that I could get it replaced. They sent me a new phone and the package to send the damaged phone back and it only cost me $50. I was really surprised because the insurance co-pay on a smartphone is usually a lot higher.

I was very pleased with the prompt services. I called it in on a Friday and received a phone on Saturday. I liked the free shipping on the return of my old phone. They also let me know when they received my old phone.

Our US Cellular store helped us file a claim after the microphone in my husband's iPhone 8-plus suddenly quit working. (He could hear callers, but callers could not hear him.) We were a month past warranty (of course!) so we had to file the claim and pay $175 for a replacement phone. Talked to the Assurant rep on Monday evening and the replacement phone was delivered the next day before we got home from work. New phone works perfectly so we were very pleased with the service.

I lost my iPhone while on vacation. Once home, I went home a T-Mobile store and the salesperson was so helpful and assisted me by calling Assurant to report my iPhone lost. It took about 20 minutes on the phone with the Assurant agent to report my loss and request a replacement iPhone. The service agent was very helpful and comical. He was very responsive and sympathetic to my situation and assured me I would receive a refurbished X iPhone (he could not guarantee a new phone) overnight. Although I did have to pay a $249 deductible, the phone did arrive the following day and thank goodness I have not had any issues with this iPhone.

So I had to go to T-Mobile because my dogs knock my phone out of my hands and it cracked the screen. Sooo they told me to call Assurant. The first time I called I got a guy who barely could speak English. Then he wouldn't process it because it said Minneapolis instead of Coon Rapids.. then hung up on me. So I has to go back to the store and talk to them again. Then call again. They told me I would get my replacement in 1 to 2 days.. I waited until about 5 o'clock on the 3 day. Still no phone. I went back to the store and had them call to find my phone. They said, "It's out of stock and we will get you when it comes back into stock." I waited 8 days... It was a horrible experience.

I am happy with the customer service and the price of my deductible but I think that when I filed a claim a few months ago they gave me a refurbished phone... I had my new phone by the pool and water got in the camera. Samsung Note 8 phones are supposed to be water resistant up to three feet for up to 30 minutes. I didn't even come close to challenging this feature and somehow water got in my phone and into the camera. I think the phone that I had only had for a couple of months was refurbished and the factory seal was improperly replaced. So I had to file another claim shortly after the first claim and then put this phone in a bulky waterproof case.

I have been paying Assurant for over a year for my iPhone 7 device through T-Mobile. About 3 weeks ago, the phone's audio stopped functioning. According to my contract, "mechanical failures" should be replaced by Assurant with $0 deductible. Over the course of 5 phone calls and about 4 hours of time (3 of which were Assurant agents arguing with T-Mobile agents for T-Mobile to replace the phone instead of themselves while I was on the line) I was repeatedly told Assurant would not honor my $0 deductible situation. Instead, multiple Assurant agents tried to convince me they were doing me a 'favor' by falsifying my claim to 'accidental damage' and only charging me a $95 deductible.

Worst ever. They kept asking for things not provided by my previous phone provider. Kept requesting the same documents 4 times! Absolutely horrible customer service. Never returned my calls! Eventually after going to corporate it was resolved.

I had purchased Assurant Insurance coverage for my daughter's iPhone 6. When her phone was stolen, we submitted an insurance claim. We were pleased with the relative ease in which the claim was processed and a replacement phone received. We did have to pay a $175 (deductible?) at the time of the claim, but that seemed reasonable. However, that was 4 months ago, and now the replacement phone has died. The Apple store told us it was a hardware problem that cannot be fixed. When we contacted Assurant, we were informed that the warranty period on the replacement phone was only 90 days. So now I realize that I paid $175 (in addition to the monthly insurance premiums) for a refurbished piece of junk that only lasted 4 months. Lesson learned.

Assurant was easy to file a claim and receive my "new" phone. However, they give you a refurbished phone. I was unaware of this until it decided to automatically turn off and turn back on 22 consecutive times in a row which it now does 4 to 5 times a day. I took it to the Apple store and they told me that it was a hardware issue and they would be unable to fix it and I would have to buy a brand new phone. I then called Assurant and their warranty only lasts 90 days. They told me that I should file a new claim and pay for ANOTHER phone.

I lost my device (iPhone XS Max) and filed my claim. Firstly, Assurant took like a week without responding and then they asked me for my device receipt. When I gave them that information, they still declined my claim after a week saying conflicting information. When I talked to the customer service, they said that they did not have the information about my claim being declined. Assurant wanted me to mail the corporate office which is all the way to Pennsylvania just to know why my claim was denied or what information they wanted from me. The customer service has always been rude and not helpful but I still had to take it being a T-mobile customer. This insurance is a rip-off. And guess what, I cannot even contact the corporate office with phone or email for more details regarding the decline.

I pay for Apple care theft prevention every month and it is RIDICULOUS that I am being refused a replacement phone because "Find My Phone" was off at the time it was lost/stolen. I just got this new phone from Apple a few months ago and I went through the process of setting it up, and I'm assuming I turned on Find My Phone and didn't turn it off. But when they directed me to Apple to check - they saw it was off. Whether this is accurate or not I don't know, but it's NOT right or fair that I should be rejected a replacement especially when there is not enough education or notification going out informing people to make sure this is on, otherwise they won't qualify for a replacement phone - that's just shady. Whether the app is on or off, I deserve a new phone because I am paying for this insurance every month. Now I'm left without a replacement phone and still having to pay off my lost/stolen phone. That's just not right.

I don't want to go too much into detail but the company did what they had to do in a well experienced and professionally way. I asked for my phone and it came when they said it was gonna come. No problems.

Replacing unequal. I purchased a specific device and color and was given a different color in return. I don't think it's right. I made a specific choice in my purchase and should receive the same thing in return. Especially since I haven't owned the phone in a year yet.

I had a generally good experience with obtaining a replacement iPhone after I damaged mine. I received the replacement device in two days and it was the easiest thing I've ever done. I only had to pay a deductible and the representative who assisted me was very helpful.

June 5, 2019 claim was approved. On the 7 they sent it, they make me wait till today to let me know I'm not getting a replacement. In top of that they say, "Give me a different address to sent you the new phone." It was a lie. Assurant missed my package and I’m responsible for it. Assurant send device through FedEx and I received package and support after keeping me on hold for 7 days. Told I’m responsible for shipping and lost package on me. I don’t know why the heck they don’t do signature for costly phone.

I had tier 5 coverage for my HTC U12+, paid my $249 deductible to find out they giving me $199 phone. Waste of time and money. After all they just dropped me, $15 a month 9 months' worth of payments. Would not recommend to anyone.

My phone was destroyed. I had insurance I only had to call one time. They took my claim, instructed me as to what to do, and what to do with damaged phone. I paid a deductible fee of 20 bucks which I considered more than reasonable. I got a new phone within 2 days and sent the damaged device back as instructed. I would also be wrong if I mention the cheerful and professional manner of the agent and she was American. If I could give them more than 5 stars I would and a big thank you to that agent.

In the past, I have used Assurant Phone Insurance a few times. Each time was simple, quick and easy. Also, for a good price. I recommend others to use it as well and encourage them to review it online. My most recent claim was simple, quick and easy, as usual. I really appreciate it!

They are refusing to process my claim and pay me for the replacement device I was forced to pay out of pocket because they did not have my device in stock. Absolute scam!!! So I'm out $500+ because the various documentation provided was not enough.

On 06.06.19 at approximately 6:15 p.m., I placed a claim (recorded conversation should be on file with Assurant because they said they were recording me when I placed call for the claim). I placed my claim as I normally would and gave all of the necessary information and paid deductible. When I say all necessary information, I mean last four of social, billing / shipping address, contact phone, and email. We did not receive the phone on Saturday, and we thought, "No big deal, we should get it on Monday."

Needed to replace my daughter's phone. Had a new one in 2 days. Thanks Assurant for being so quick. No hard questions, just wanted to know what happened and they took care of us. Even sent a envelope to return the old phone in.

REALLY disappointed in the attitude as well as the poor communication of policies. I have up until now NEVER submitted a claim. An insurance company's dream customer. I had to submit a claim expecting a phone like the one damaged to replace my phone. I noticed the phone they were replacing was a different color. The rep at Assurant said many people called, surprised to hear that which tells me they aren't communicating it very well (I wouldn't have bought their insurance had I known). They can send you ANY COLOR of phone as a replacement for your phone. Hope you like pink because it might be yours. Then, when you point it out you are treated as if they are doing you a favor. Crap company. I used to work in that field as an Operations Manager. The employee I talked to would not have worked for me.

Filed a claim for water damage to my phone. After waiting for an email response that I never received, I went on their website only to find that my claim was not covered. No explanation as to why, but if the insurance does not cover a damaged device, then what am I paying for??? I've seen plenty of reviews on here of others getting their damaged devices replaced, so wondering what makes my claim different? Looking to at LEAST drop their coverage, if not switch providers to one who offers actual insurance for damaged devices. I also didn't feel very comfortable with the fact that the rep I spoke to couldn't transfer me to their auto payment system for the deductible, and took all my credit card info verbally, himself.

This year mine and my brother's phones have had broken screens, so I called Assurant to replace my phones and both times they sent me defective phones. Which wasted more time but T-Mobile warranty deed and also cost more money because I had to pay for the warranty myself. I do not like Assurant. I wish there was another route.

I used the insurance to replace my son's broken glass on his Note. After they sent a replacement, I sent the damaged phone back in the return envelope they provide. Apparently the tracking number that is provided means absolutely nothing and they claim they didn't receive it. Now I have to pay for the phone along with the deductible. This is the second time this has happened to me. Last time, after a few weeks, they magically found the phone and I had to fight with them to get my money back in a timely manner. It's a rip off and I have heard this happen to others as well. Don't send a return envelope with a worthless tracking number!

Severely cracked my screen. Assurant's reps were very courteous and professional over the phone. After filing claim, took 24 hrs to approve claim and a new replacement phone was mailed overnight. Just didn't expect the $149 deductible.

The customer rep was professional and very courteous. The replacement arrived quickly. I have no complaints and highly recommend! The phone I received as replacement was excellent. You would be wise to insure your phone with this company. No hassle.

This is a company I never want to do business with again. I am canceling my cell phone service because of them. I had my phone stolen and in the process of sending me out a new one they provide FedEx with the wrong address and deliver to wrong address and now I am left without a phone and they inform me to contact corporate. This is very unprofessional.

I recently had to file a claim on a lost cell phone. Assurant was fantastic to deal with. The customer service was extremely friendly and helpful. My claim was processed fast and I had my replacement phone within 24 hours of my claim being approved. My claim was approved within 4-5 hours of me submitting it.

I filed a claim on May 28th. I have YET to receive my phone and it is June 8th. I was told I can't get a refund, I was told I now have to wait 2 more weeks for them to do an investigation, I was told they can't and will NOT send me another device until they complete their investigation with UPS. I now have to be without a phone for A MONTH! They said they don't want to send me a new device even though UPS lost the package. I'm screwed and even the supervisors I spoke to don't give a ** about you. They just keep telling me "well there's nothing I can do until you wait the 10 - 14 days. Go call T-Mobile." WORSE COMPANY EVER. I even got hung up on by the supervisor because I was begging them to send me my phone. I shouldn't have to suffer because they sent a phone worth $1000 with no signature required and then lost it. I rather purchase a whole new phone before going through them ever again.

Cell phone screen broke. Called them up and everything was taking care fast. Told be exactly what to do and when to send my old phone back. The person i spoke with was very clear and understanding to my problem. Ty.

This company sent me a phone that was valued at 200 dollars, a fact I discovered after quick Google search. The phone I had covered was worth 850 dollars. I called them about the problem and the representative just kept telling me "it's a comparable device". I asked how it was a comparable device. They said,"I don't know it just is". They also said they did not have my phone in stock and that's why they substituted it. I asked if they would be restocking my model, and once again they said they didn't know. After a 100 dollar copay to receive a 200 dollar phone I would have been better off not having Insurance at all.

Quick and friendly service! I'm glad I was able to make a claim. I received my phone in a quick and timely matter. I am glad that a company handles such a stressful situation very easily and with integrity.

On 06/03/2019 I was approved per the email from Assurant for a replacement phone, the same phone that I pay insurance on, the Samsung Note 5, the LED screen cracked - then on 06/04/2019 I received a lesser phone in lieu of the Note 5 phone that I paid for. I immediately called them and I received excuses, no accountability and not willing to correct the error. They also said I had to send the S8 back before they would send the "correct" phone to me. So I had to pay extra shipping with tracking to get it there, the soonest by 06/07 to avoid waiting a week. I have reached out to BBB - I received a voice mail message today, in response to the BBB complaint, yet I called back and cannot reach the assigned case mgr. This now is the only ONE person that I have to wait for, per the rep to connect with to help me at this point after 6 phone calls and 3 emails, and now 3 days without a workable Note 5 phone. Thanks to Assurant.

The $100 fee was supposed to insure the phone would be received the next day. It took ten days, quite a few phone calls, and visits to T-mobile, to find that the scratched, used phone with bad audio was on backorder. I have since called the "experts" 3 days in a row with dropped audio issues and I still have them.

I paid insurance on for my phone bill for over three years. When my phone was accidentally destroyed beyond repair, I filed a claim through Assurant. They took my information and approved my claim in just a few minutes. They told me my phone would be sent to me via overnight shipping within twenty-four hours. However, it has been three days since then and I still don't have a phone. When I called to ask why, the agent told me she would have to check into it with the warehouse and that my file would be updated when the phone actually shipped. I was told I would receive an email and that I could also follow the progress of my claim online.

Dropped and cracked my Galaxy S10 Plus yesterday (June 5th, 2019). Immediately filed a claim using the website. Didn't receive an email saying that my claim was received. Checked the website this morning (June 6th, 2019) and it said that my claim was denied but gave me no explanation as to why. I called. The lady that answered was really nice in handling the situation but in the end she said she couldn't see why they denied my claim and that I'd have to write a letter to their corporate office. Why? What kind of crap is this? I've been paying Premium device protection for the 6 years I've been with T-Mobile.

These people are ** rip offs. They send me a damaged phone and I paid $249 then they want me to pay $5 for another phone then they want me to send my phone back and I have no phone for a few days. These ** people are sad.. I would Never use these people again. They will rip you off and just keep asking for money or you just won’t have a phone.. Me I paid $249 and this phone is a piece of **. My phone was brand new so clearly they send me a ** up phone. ** SCAMMERS????

Claim was approved May 25. Replacement phone to go out next day. When I did not receive it called. They said it was returned, apparently they didn't put the unit # on it. They had never sent me a email regarding when it was shipped or any issues. I had to call. They then told me that other one was being sent next day. After another 4 days again with no tracking # sent again. (Which is their policy) I called again after being put on hold for 45 min. They come back and say that the phone is backordered! With no ETA. Told them this is not acceptable I would like to speak with a supervisor. I was told they were not available!!! They would send a email when it shipped. Again could not give me an ETA, but they sure charged my cc right away. Terrible customer service and no communication whatsoever!!

I absolutely recommend this insurance company! I went on a family trip and stayed in a hotel. Unfortunately, when I got home I couldn't find my tablet. I searched everywhere and even called it and the hotel, but none of us could find it. That night I filed a claim with Assurant online and they overnighted me a replacement. It arrived the next evening. The entire process was so easy.

Assurant missed my package and I’m responsible for it. Assurant send device through FedEx and I received package and support after keeping me on hold for 12 days. Told I’m responsible for shipping and lost package on me. I don’t know why the heck they don’t do signature for costly phone. I lost deductible and phone. Support does not what they do, only reading same and same over time. I’m need my device back right now.

Awful experience. I called cust svc because phone was not working. Told me to take SIM card out to get IMEI number. I did. They denied the claim because SIM card was taken out of phone. T-Mobile had to get involved.

I was very disappointed with service I received for being a loyal customer to T-Mobile. Paying for insurance and not getting good service. I damaged my phone and filed a claim paid a deductible to get another phone. Refurbished phone and defective. First night calls were being dropped, keyboard was not working. I would try to open my apps such as my bank acct and I couldn’t because keyboard was typing a different number or letter. Called Assurant the very next day which was a Saturday and explained all the issues I was having and that I was leaving on vacation that Monday. Asked if I could have another phone expedited that day to another store or home so I could have a working phone on my trip. They know the best they can do because it was the weekend was to ship another phone on Tuesday. However I would not be here and not have working phone on my trip. For the inconvenience they discounted my bill 20 dollars!!

Purchased a device from t-mobile, again a brand new iphone XS Max , phone got damaged and processed a claim, so I'm paying monthly on my phone for this insurance. Claim was denied, reason, the phone number associated with the actual phone as moved to another phone. So I own several phones, if I move the SIM on another phone the coverage is no longer valid. So basically they keep on charging you but deny a claim. So they basically insure a SIM card and not the actual device, got to be the most stupid thing I have seen with phone insurance. I am never dealing with these thieves again, and same goes for T-Mobile. They offer the insurance so they are just as bad. Good Bye T-Mobile.

It's sad that they are a monopoly and we have no other choices whenever a phone must be replaced. I lost my phone and promptly paid the ridiculously high premium. I was told that my phone would be there the next day. Tuesday came and no phone was delivered. I inform them and they said after talking to a rude supervisor who kept hanging up on me that I had to wait another five days and then I would get another one sent out to me. Five days later I call. They say that they will send it the next day. Next day came and still no phone. I call and oops they forgot to send it. They promise next day delivery and it actually came. Dummies my phone was gold and sent me a black one. They suck big time and I'm being forced to use a phone that's the wrong color! I'm over it but I never hope to use them AGAIN. They are incompetent, foolish, inconsistent and unaware.

We lost my wife's phone On My 18th, and Assurant shipped out the device on 21st. But we never received it. UPS seemed to have misplaced it. They say they left it outside our door, but we never found it. After informing Assurant, they said they would raise it with UPS, and we waited for another 10 days to hear from them. Then nothing happened, and upon getting in conference with both UPS and Assurant, we were told that our ups account somehow mysteriously had release authorization (which could have been a mistake). Hence UPS didnt take the responsibility. Now Assurant says they wont even consider the shipment loss. Now we are stuck with no phone. I hope assurant helped us much better. Isnt the insurance for this kind of stuff?

My phone broke, and I called Max Assurant Plus. They sent a replacement right away and were very pleasant. Before even receiving the device, I received an e-mail that they had not received my device back and a reminder that I would be charged if it wasn't received. I called back and was assured that I would have 15 days once received before any charges were made as per the contract. I had trouble making arrangements to return through UPS because of my location but had made arrangements for it to be returned to UPS by a friend travelling to a larger city on day 14.

My iPhone was not charging anymore and the ear speaker was very difficult to hear from so I made a claim with T-Mobile and Assurant. The replacement phone showed up two days later however, there had been lots of rain and the shipping box damaged so was the return label. So I checked to see the replacement phone was ok and it was. I then proceeded to buy a box at my local post office and used the shipping label provided by Assurant on their website.

Hi. I placed a claim on June 1, 2019 for a Samsung Note. The claim was approved and immediately paid for. I was told each replacement phone ships out overnight delivery...Great! Well, I received an email yesterday (June 2, 2019) afternoon indicating my device has shipped along with a tracking number. I checked the tracking status and lo and behold ...UPS doesn't have the package. I called this morning to verify the shipping and the automatic system stated, "My device was shipped on June 2, 2019. Have you received it yet?" What is going on?!

I was told the replacement would be here on Tuesday but it didn’t arrive. I had to call to find out it was on back order. Nobody reached out. I had to buy a cheap phone for vacation leaving the next day. It arrived while we were gone and it is purple! For a guy! Not the color we are paying for. Nobody told us it wouldn’t be the same color.

Such a frustrating process. I filed my claim online and thought everything was handled. I was keeping an eye on my email for some sort of communication from them but after 24 hrs of nothing I logged back in to check on things. Not even 4 hrs after I filed the claim they updated the status to documentation needed but never bothered to communicate that to anyone. I called and was told I needed to upload page one of my bill, they didn't know why I needed to provide that but just that I had to provide it. So I logged into my T-Mobile account, downloaded the bill, saved page 1, and uploaded it to their site. And waited. Another 24 hours with no communication, so I logged in to my claim to check. The document was rejected, I couldn't believe it, I followed their instructions.

I filed a claim on a Wednesday afternoon for my Galaxy s8 plus that was not dropped, nor wet or stolen but yet seemed to go black under the glass. I filed this claim in the early afternoon so I'd have it approved & sent to me with 24 hr shipping, hoping to receive it by that Thursday or even possible that Friday. The guy that took my claim was AMAZING! Extremely helpful and very nice... But with every passing day that I never received an approved email confirmation I called.

Very bad communication and follow up. I've been with T-Mobile for 12 years and never has it been this difficult to get my daughter's phone replaced. It's not so much the phone replacement but the poor communication in letting me know what's going on.

I lost my phone on May 27, 2019 at a store bathroom when I went to change my daughter's diaper when I went back boom gone. I filed my claim online and thought it was $175 as it was 3 years ago. Yeah well nope. It was $249. I finally came up with the money on Wednesday late. Called in to pay my payment had declined. Went to my mom on Thursday and had her try. Went through fine agent. Told me I made the cut off time for next day shipping. Guess what. Phone isn't in my possession. I had live chat an agent explaining there was no tracking number and what not he said that I didn't make the cut off time and that I would get my phone tomorrow 6/01.

This was my first time ever losing my phone and having to enforce my insurance policy with my cell phone provider so I was not too sure what to expect, but after everything was said and done, I am extremely happy with the results. My original Samsung phone cost me over $500.00 and once I contacted my insurance's customer service, they informed me that I only needed to pay $99.00, which would include a brand new phone, not a refurbished phone, new headphones, a new fast-charger and the best part, they will ship the phone overnight so I will receive my new items the next day. This all sounded too good to be true, but sure enough, everything Assurant said they were going to do, they did, which I appreciate and respect very much. I would recommend Assurant Phone Insurance to anyone who is seeking prompt and professional customer service.

I put in a claim for a stolen phone. An hour later I received an email that it was approved. Immediately I noticed it was submitted on the wrong phone number on the account, their mistake. I called immediately to have it corrected. Mind you this is within an hour of submitting the claim. I was told they could not correct the claim and that I'd have to wait until I received the phone and refuse shipment and that they could not submit the correct claim until they received the phone back, inventoried it and refunded my money which I was told could take up to 10 days. I talked to supervisors and was told there was nothing they could do and basically I was screwed. I refused shipment of the phone and a week later I called and was told they had received the phone and had to inventory it. Not even 10 mins later the same phone showed up on my door. UPS never sent it back. Mind you. This is a week later.

My wife dropped her cell phone, face down, on our concrete walkway. The screen was cracked all along the side. It didn't disrupt the use of the phone except for the fact that she could easily get cut on it. I first contacted Assurant through their website and had some issues, so I called and spoke to someone. I didn't write down his name, but he was very nice and considerate and he quickly put my claim through. I received the replacement cell phone the next day and I shipped back the broken one a day later. The whole process was smooth & easy. I highly recommend Assurant!

I couldn't complete the online information, had to go to the T-Mobile store and get them to help me fill out the request. I pay the insurance every month, I'm pretty irritated that I still had to pay a good bit of money for the phone to be replaced. The receiving and swap were ok (with T-Mobile help) in getting the new phone functioning properly. I don't understand having to pay for insurance AND replacing the broken phone, I don't have LOTS of issues...

I had to speak with about 4 different reps to get my claim in and get my claim approved regarding a broken iPhone 6s plus I had accidentally broken. I submitted the claim and the following day I followed up where one person told me my phone would be on its way, however, sounded unsure so I called again. Second person told me my claim was denied because I didn't include the PLUS in my phone description and there was nothing else they could do to help me so they recommended me to go to T-Mobile to buy a whole brand new phone.

I dropped my phone and cracked the screen on my Pixel 2XL a few days ago. But my claim appears unable to proceed because I don't have the original purchase receipt?? I purchased the device two years ago from the Google store and honestly don't know where the receipt is. So I copied and pasted my digital receipt and order history and uploaded it to Assurant T-Mobile claim. But each time they seem to move the goal post by saying things like the receipt doesn't have a physical store address or the receipt is handwritten...Truly absurd and borderline scammy!

Very dishonest and unethical business practices. Made a claim for a damaged phone. Agent made three mistakes in our claim, resulting in multiple issues in claim being successful. Had to call every few days to correct their mistakes. Every "claim update" was assured that everything was now fine and replacement phone would be shipped "tomorrow". Claim rejected, agent-made error found, I re-correct it, rinse, repeat 3x. Asked SEVERAL times over SEVERAL CALLS over SEVERAL WEEKS if there was ANY further information that looked out of order or was resulting in my claim being rejected. They said, repeatedly, no everything was now fine.

I was walking down a wet set of stairs with my phone in my back pocket. One slip and my phone was done. First time ever needing to file an insurance claim, but that's why I have been paying for all of these years, right? Should be easy. Filing the claim was standard, but they sent me a replacement phone that can't function in the same capacity for work, as my original phone. I NEED the pen capability. This is where the hassle grew even worse. Arguing your way through customer service is no way to do things. They just made it a horrible experience. The only way I made headway, was by getting my carrier involved in the process. Suddenly, "sorry, our mistake. We'll take care of you." After a few days without update, "sorry we have no record of that conversation. We can't honor that promise." They backed out of their promise and the process was started all over again.

I had the worst experience with the insurance company and T-Mobile too. I lost my phone and did the claim for the new phone, iPhone 8 plus. The phone came rather quickly. The only problem was it was not working. Speakers and microphone was totally damaged. I could not hear or speak. Well that means the phone was useless. Plus, the phone made constant static noises while NOT in use.

I lost my phone on a Thursday and did not receive my new phone until Monday after 5:00 pm. I feel I should have been offered a Saturday delivery even if I had to pay extra. But It was not even an option given to me. I use my phone for work so I had to miss 2 days of work. Plus pay 200 dollars for a refurbished phone I already pay monthly to insure. I feel if they are going to charge you to replace your phone you should at least get a new phone. What is the sense of insuring your phone.

Needed a replacement for my Samsung. Tried to put the claim in online, but apparently they were having technical difficulties. Called in, and they fixed everything immediately, processed my claim on the spot, and I had my new phone the next day. I had a very positive experience, and got a new phone for $99. I recommend this insurance company to anyone wanting to protect their investments.

Cracked my phone screen a little over a week ago. The claims process through T-Mobile was super easy. My replacement phone was shipped immediately and was brand new, not refurbished. I gave it 4 stars because the claim website says they will let you know when they receive your device but I never received notification. You need to keep checking the website for an item they do not give you a tracking number for.

After many years of paying for 4 phones my son broke his phone and I made the claim because I am the owner of the device, and they will not exchange the phone because he used another phone after his was unable to use his...

Hi. So on May 5, 2019, I reported my phone missing and filed a claim, submitted all requested documents, and for whatever reason in the world they have been rejecting my documents, they wanted the original receipt, which I did send to them then it wasn't the right receipt. I called back and asked what was going on and I was told the IMEI doesn't match the device I am claiming, well I informed them as I did when you send the original receipt the device was replaced by my previous carrier and I provided the claim information. They rejected the receipt again, so, I called the precious carrier and got a receipt for the exchange, and they rejected it again, and for heaven sake, no one can give me the reason they are rejecting the claim. When I ask for the President of the company office phone number, no one will give it to me. I wonder why they don't want to provide that information?

My experience was of great customer service and I received my Tablet very fast!! It only took a couple of days and it was brand new when I received it!! Thanks so much Assurant!!! Sincerely, Charlotte

I have a lavender color galaxy note 9 and filed a claim for a cracked screen and Assurant sent me a blue note 9 as a replacement! Why would I want a different color phone!!! Horrible. They charged me $100 to get a wrong color replacement phone.

I filed my claim last Friday 5/24/19 @ 08:30 am. According to FAQ's should get ph today Mon if ordered on Fri. Go to track my claim. No update on shipping. Go to chat to find out why it hasn't even shipped yet. They say still processing claim! Won't have update till 3-5 days. Might arrive this Thurs 5/30! This is completely unacceptable for a cracked phone that will not get out of safe mode no matter what the Samsung techs tried before filing the claim w/ Assurant. I work off my phone. If I can't get to the necessary apps on the phone I have to make my way back into my office to use a desktop. I am out in the field most of my day. I would have just bought a new phone before waiting this long. That is how important it is to have a smartphone to work off. I have used Assurant in the past and never encountered this. This is completely unacceptable. I have a feeling they don't have a replacement in stock and this is a stall tactic. I will be canceling after this.

My daughter's phone was damaged. I called for a replacement, paid the co-pay and we had the phone in our hands the next business day. They even sent a SASE to return the damaged phone. The ease of this process was quite refreshing and simple.

They deserve a negative rating if I could give. I called, screenshotted, went to 5 different stores, uploaded more information than anyone should need. No one would help me. The same generic message saying the same thing. It was the worst service ever. Finally a manager helped me and she had to jump through hoops just to get the claim approved then she gets it approved and it takes 2 weeks to get my phone. I even called the warehouse, after telling me I wasn't allowed to call there she tells me they don't have any and can't tell me when they will be in. No one was responsible, no one was helpful. I begged for help. No one would help.

I have just completed my 3rd claim in the last 4 years through Assurant, 2 being device malfunctions and 1 being an accidental damage claim. They are always of great help, quick and reliable in getting my replacement phone to me. I have yet to have a negative experience through their service. I am happy. I have been getting this insurance through T-Mobile for the past 6 years that I have been doing business with them; especially since I am bad when it comes to phones. It is seriously worth the few extra dollars every month, in order to receive peace of mind!

Cracked the screen on my Galaxy S9 and submitted a claim. Received the replacement device fast enough and returned my broken phone. A month later I'm being charged a non-return fee because the IMEI number they received wasn't the one they were expecting. However, the device I sent them was the exact same device I walked out of T-Mobile with. I didn't trade somebody, or find a broken one to send in. I didn't accidentally send somebody else's phone. This phone went from store to me to Assurant, and they are claiming it's not the phone I should have.

I recently came back from my vacation to Paris, France. Unfortunately while going through the metro turnstiles, for a brief moment and lapse in judgement, I placed my phone in my back pocket making my way through the gates. Just like that my phone was picked from my pocket. Three weeks prior, I just purchased the Samsung Galaxy S10+.

I received the replacement very shortly, and the new phone was fine (looks new but with some scratches on the screen), also I complained about charging and I haven't received a charger replacement at all. But I must admit: the customer service representative was super nice to me and super at any other conversational topics! It was a real pleasure to talk to the person, I'm just not happy that I haven't received accessory to the phone, and phone was scratched. But I can understand that's not the talking person's issue... it's an issue of the doing person. Anyway, I really appreciate the replacement even I've paid for it partially. (I think it kills the feeling of being secured/insured.) But who cares about feelings when corporate office needs to provide high efficiency. :-) Thank you anyway... and your representatives are really great!

Took over 9 months of fighting before I finally got a phone. It was the worst experience ever. Had to turn on a new service because I couldn't get what I was paying for every month to replace my broken phone.

I filed a claim simple and easy. Paid my deductible, I promptly received my replacement phone. Replacement phone had all kinds of software issues. Nothing would load and constantly restarted on its own, I called And was told that my phone was still under warranty and I could send it back. I was instructed that once I put the phone in the mail and the label was scanned by FedEx that I should call and they would send me my 2nd replacement phone. As per instruction I called. Spoke with a representative who confirmed my replacement phone was in transit back to them and they could have my new phone over nighted, She then explained to me that I would receive a tracking number via email so that I could keep track of the 2nd phone replacement.

On Monday I made a claim paid my deductible and was told the phone would be overnighted to me on Tues. Didnt come so I waited till wed 3pm still no phone. I finally called to find out where my phone was and then was told my phone was on back order and they cannot send me another phone so I was gonna have to be out of a phone until they got a replacement phone for me.

My daughter goes to school in Texas and her phone fell in a storm drain. I called T-Mobile and they had me call Assurant. I filed the claim online with no problems. Called and spoke to a rep. To make sure they could send the phone to Texas even though I don't live there. They were more than happy to help. My daughter received her phone overnight. Happy camper.

On Mother's Day I was accompanying my wife and son while they were fishing on Mosquito Lagoon. During the morning I left my new phone lying on the gunwale of my son's technical poling skiff. Not thinking much about it we ran a few miles to fish another area and it was there I realized I had left my phone on the side. Well needless to say it was gone so immediately upon returning home I called Assurant and they were very easy to deal with, I had my new replacement two days later.

My grandson's phone was stolen. We called Assurant and they were so helpful. There was a school shooting the day his phone was stolen and they understood the urgency to get him a replacement ASAP. Got it in a day.

I lost my phone and I called Assurant to find out how to get it replaced and how much it would cost. I was kind of freaked out and I've never gone through this kind of process before, so I didn't know what to expect and maybe I wasn't in the best mental state at the time. The rep was understanding and genuinely engaged with me on the phone. He wasn't one of these people who you can tell is just there to read a script and give you a transparently uncaring customer service experience.

The device arrived on time and sending my old device back was easy and painless. Talking to the customer service representative was painful. He seems to have problems understanding English and would ask me to repeat my information several times. I can be patient but, I almost lost my cool when this representative seems incapable of changing my delivery address. Although he could perfectly read my home address, when asked to switch the delivery address, using the same address format, he just could not understand how or why do the address change. Eventually, I had to give up on trying to change my delivery address, yet he asked again a few minutes later if I want my device delivered somewhere else. Very infuriating.

Though the claims process was actually very quick and easy with Assurant, from the completion of the claim to the speedy delivery of the replacement device, the replacement device I received was immediately faulty. I had not even used the device for 2 hours when it started to glitch as if I was repeatedly tapping and swiping at the top of the screen. When sending messages, taking photos, and browsing web pages, apps will close or open new windows sporadically making my phone a much less reliable and useful tool to use at home and especially at work.

The process was easy, I filed a claim via the app, was approved the same day/next day maybe. And my new device was overnighted to me. Then I just had to send back the damaged device within 10 days of receiving the good one, but they included all return materials and postage.

I broke my phone screen for the first time in about 5 years. The good news is that I had insurance, the bad news is that after I filed a claim and paid my deductible I heard nothing from them. After the 3rd day I emailed support only to be told, "Thank you for contacting Assurant. I sincerely apologize for any delay you have experienced with the processing of your claim and apologize for the inconveniences. Your Samsung Note 9 that was claim is currently on back order and we do not have an estimated time for availability". It's been almost 6 days now and my screen is starting to go out completely, if this takes any longer i'll make sure I can get insurance from someplace else when I get my next phone.

I have used this company several time, each successive time with a phone that works worse and worse than the original product I paid nearly $1000 for. Obviously they're all refurbished phones, which no one cares to mention when you sign up for insurance. AND they're hard to get a hold of, which btw how are you supposed to call and be called when you're calling about your broken phone?!? Don't they know how to operate an email account?

UPDATE-I was contacted by a Claims Resolution representative. A replacement phone was expedited to me and assurance the employees involved would receive instruction on the proper way to process claims entered erroneously so as to prevent this from happening to someone else.

My phone got wet and quit working. I went to T-Mobile and they had me call Assurant from their offices. I followed the automated prompts, which were very easy. I received my new phone the next day along with self-addressed packaging to return the broken one. VERY SATISFIED!

Called for replacement phone & it was sent right away. I received within 2 days of calling & they sent prepaid envelope for damaged phone to be sent back. Only issue was I was supposed to be transferred to pay by phone & it was disconnected. Found website to pay & had to call back because first guy put there was water damage when there wasn't. Second person got it squared away & confirmed payment was made.

My device came within 48 hours after my claim was made, and the claims process was simple. All you do is go through a series of questions, some of which are a bit repetitive but I guess it’s to weed out fraud. Overall I’m happy with my experience.

Lack of accountability and integrity. I was told I would get a free upgrade and received an older version of a worse model phone. Waited 3 days for a return label to be e-mailed and had I not called to find the status of my replacement they would not have initiated the request. They assumed, I guess they don't verify models, that the phone I sent was my damaged phone when it was the wrong phone model they sent me in the 1st place. It's been 11 days and i still don't have a phone and I'm $99 lighter.

I filed a claim and was told that my new phone would ship out overnight. The next morning I had received no tracking information. I called to get an update and was informed that it was on back order. I said that was not acceptable as I use it for work. The lady said please call back in an hour. I called back and was told that they had a replacement but it was a different color. I said that was ok. The representative told me I would have my phone that same day.

My iPhone new 10 was stolen so I was super happy I had insurance on it. I made a claim, and paid the $280 for a new phone. After weeks of still not having my phone I called Assurant to find out what was going on, they gave a tracking number and said it was already delivered weeks ago. Come to find out it had been delivered to a back old basement door that is no longer in use so had sat out in the cold freezing temperatures for two weeks (mail carriers fault at this point). Immediately my phone’s ding was weird and high pitched. In settings I realized it was a refurbished phone but the rest of it seem to be working fine, I had already been without for at least a month now.

Lost my phone the night before traveling. I forgot I was paying my T-Mobile insurance and drove early morning to the store. They reminded me about the insurance and called Assurant. They proceeded the claim immediately and send my replacement phone next day. Appreciate the fast service.

Impossible to get claim handled. Ripoff. Google pixel. Google sends folks to authorized Assurant center 1 mile from my house. At the center, have to call Assurant to pre-authorize. Assurant can't authorize repair at the center where I am since no centers exist according to their systems. They tell me to check in 3-5 days to see if this problem with their own systems is resolved. They will not email me. They will not reimburse me.

It was easy to file the claim. The replacement phone came within a day of filing. The data from the old phone was transferred by our US Cellular provider and the damaged phone was returned. The service is convenient and easy.

I purchased a phone through a company that provided Max Plus Assurance. My camera broke, so I called in and got a replacement device. Unfortunately when I got it the audio was not working and I could not speak on the phone. I returned it and they sent me a second replacement.. SAME PROBLEM. I have just received the third replacement phone and once again the audio is not working and people cannot hear me on the phone. THIS IS THE THIRD REPLACEMENT WITH THE EXACT SAME PROBLEM. The worst part is, after every replacement I’ve had to send back they have assured me that they will do more vigorous testing before dispatching the next one to ensure it is working properly.

My phone was stolen while I was out of town. The process for a replacement phone was easy and fast. I had the glass screen protector on my phone and that was not going to be replaced although I had lifetime replacement on that. I had to repurchase that. That could have been on my carrier and not the insurance company. All in all, good experience.

Travelled to Taiwan with my husband this past month and upon arriving back home in Los Angeles, I noticed my iPad mini was stolen out of one of our carry-on duffel bags. We think that someone took it out of our bag in the overhead cabin while we were sleeping on the plane. So irritating. So as soon as I got home, I reached out to T-Mobile and since we pay for insurance for our devices (thank goodness). They transferred me over to Assurant. From there, the customer service rep took all my info down and all I had to do was pay the deductible and they sent a replacement iPad the very next day! Couldn’t have been more happy with the speed and service that I received. Great job, Assurant.

I made my claim with Assurant and they were friendly and were able to explain the process to me when my phone broke. They helped me file the claim and I had my replacement phone within 48 hours. I sent back the damaged phone and they notified me that the process was complete. Thank you.

Some insurance companies get it, others don't. This company made me jump through a bunch of hoops to get a replacement phone. Finally got the replacement - but immediately canceled the "protection plan." The CEO's office was great, but why does someone have to go through so much work to process a claim. Poor communication and slow response times.

Costco sells this "Max Assurance Protection" insurance for cell phones. Unfortunately, I bought it and since I asked for replacement phone, they keep sending either a refurbished one which now has random working problem and then they sent me the unlocked AT&T which is not FIDO LTE compatible!!! They didn't replaced it since they say it's FIDO problem!!!! If I knew I would have so much hassle, wasting time with this company I would never have bought it. Now I have a refurbished phone, AT&T unlocked, not Fido LTE compatible (No Data anymore). Be careful with this company.

I filed a claim April 2019. Paid $99 for a replacement phone which stopped working in less than 30 days. So now I have to go through my cell phone carrier & pay $5 warranty exchange fee and I really don't feel I should pay anything else. I call Assurant and told them my issue. The rep. rushed me off the phone because now this was a cell phone company issue. Very unhappy with this experience.

I cracked the camera lens cover glass on my LG G6. Called Assurant to send me a replacement phone wich was done promptly. The phone arrived within 24 hrs but the replacement phone was defective. It doesn't charge properly and looses charge extremely quick. Was at 33% when I received it so I put it on to charge and by the time I transfered my data 1 hr maybe it was at 9%. Now I have to send back the phone, wait until they receive it, refund my deductible and call back to go through the whole process again. Not what I had in mind when that insurance was sold to me by the Costco salesman who told me they were a good company. Now I'm still stuck with a broken phone and do trust the company enough to try the process again.

Their representative was courteous, fast, and friendly. Kudos for the awesome service and I got my phone earlier than expected! Thanks to T-Mobile and their representatives!! This is why I've stayed with T-Mobile over 2 years now.

They were very helpful in getting my insurance claim taken care of quickly and even when I changed my mind on how I wanted to replace my phone on the day of my claim they did that very quickly and with no fuss.

Everything was fast and excellent. The person I talked to knew all the answers to my questions. I got my cellular promptly. The only thing is I did not get a charger, but I guess I did not request that.

I have an iPhone 7. My phone battery was depleted so I wanted it replaced. They charged me the $88.48 replacement fee and they sent me my first replacement which had speaker and microphone problems (it kept glitching out when I was trying to speak to people and no one could hear, and it would make a loud sound every few seconds on my end while talking), the battery was also very depleted, so I spoke with them and they sent me a replacement.

My son had a cracked screen on his Samsung 8S and the replacement process with Assurant was extremely quick and easy. I made the claim over the phone, answered a few questions, paid the deductible, and the replacement was received the following day with a return envelope for the broken phone. They were able to ship the new phone directly to my son at his apartment without any issues.

Horrible service. Didn’t receive my replacement device. UPS lost the package and didn’t receive. It’s been 10 days and still no device. Said I had to wait 14 days. Talked with UPS and they confirmed the missing package. Very upset and frustrated. Talked with several reps. With rude and unprofessional and not helpful. All they do is pass me along and say sorry.

So, I'm giving Assurant only 2 * for 1.) out of the customer service reps I talked to over the last weekend - maybe 3 of 6/7 were helpful. Then this is probably more beef with T-Mobile and UPS - which someone should read THIS and fix; 2.) I had/have insurance but someone at T-Mobile (Cianna in VA) wiped that out in a keystroke when putting me into a Family plan and I was insured for 5 years - at 11-15 dollars a month = $900? Again more T-Mobile's fault - which perhaps someone from your end could've followed up on; 3.) and with UPS - being that you all do business with them, and if you're sending out something as important and as expensive as a phone (iPhone, to be specific) that it should be signed for, and not left in a customer's bushes - where it took me a day to search oh and THIS irked and still irks me; 4.) when emailing me about MY phone you don't even address ME (Cynthia) but someone else.

My husband's phone wasn't working for him. We went to the store to get the insurance claim started. Paid the 100 deductible. Got the replacement next day. Replacement phone did not power on and it did not recognize the power cords. Called Assurant. The first person I spoke to kept telling me there was nothing they can do about it. That I needed to go back to the store to pay another 100 deductible. I specifically said I'm not paying another 100 for this. I already paid the 100. The guy I spoke to kept saying um uh um uh in everything he told me. Then he asked for the order number. I give it to him. He said he could not find it. Then tells me that I HAVE to go back to the store to pay the 100.

I could depend on Assurant to send me a replacement phone overnight, incredible! The Port on my phone got messed up, and realized that with Assurant, I wont be without a phone for days. I love their services and won't change them for the world.

Phone lost. Sent in info and given tracking #. Said since I was before 10AM can get overnight shipping. For free. I was given tracking #, waited a day, no phone. Website said no such tracking #. Called next day and was told # not entered in system. Got # in system and told will ship ASAP. Phone still in warehouse. Waited a day and no phone. Called next day and told shipped last night. Finally, after waiting all day, called and complained and tracking # shows package arrived. And no one home. Was home all day. It was 7pm. Told UPS ships until 8 pm. I checked front door, found slip saying no one home and package delivered to nearby facility. Went to facility, package not there. Went to facility next day and package not there. Package arrived at my home 7:15 p.m... on 5th day. Driver said package never left truck. So much for overnight shipping. On good side, phone works great and refurbished phone looks and works like new.

Purple phone was to be replaced but blue was sent instead. Color is not that big of a deal in comparison to service in my book. I don't need to haggle to get something for free. Thanks for fast service! I

I got the replacement phone in no time which was great. However there were issues for quite a few days where the device couldn’t text. This was after the necessary updates. After 3 days and an innumerable amount of restarts, the phone worked fine.

The response time is good and fast but I will suggest a complete accessory should come along with the product since all is insure together. Like in my own case my headset is damaged and I lost the charger long time ago. I hope you can send me the headset and charger but if not ok.

I had the pleasure of paying every month for insurance on my device to have to pay a $99 deductible ONLY TO BE SENT A DEFECTIVE DEVICE THAT DOESN'T WORK. I called on day 17, 3 days out of my “14 day window”. They have no problem taking my monthly insurance payment and my $99 deductible and now will not send me another phone to replace the defective one I was originally sent. I wish T-Mobile would use a different insurance company because this is totally inconvenient, annoying and a waste of money. I wish I could give no stars. Because now I have to take time out of my day and go to the Apple store to FIX THE PHONE ASSURANT SENT ME!

I'm very careful with my phone so this was first time using insurance. It was awful, they kept transferring me to Apple instead to try to fix the misunderstanding on the full insurance I pay. Had to call at least 5 times and all they wanted was $99 to send me a new phone that they couldn't tell me if was refurbish (it is). Didn't expect to pay full insurance for so long to deal with such a bad company. Don't recommend.

I used Assurant for a phone replacement after accidentally breaking the screen on my 3 month old Samsung Galaxy Note 9. I'm usually very careful with my phones and take care of them. Filing a claim was easy and fast. I paid $99 for the replacement and $30 for 1 day shipping. I received the phone in 1 day as promised. After setting up the replacement phone (which is a refurbished phone) I noticed that the speaker was broken. Having the volume all the way up you could barely hear anything. This was the same for the ringer, calls, videos and music. This is the second time using this company and had this same problem with two different phones with two different phone carriers.