Assurant Phone Insurance Reviews

Filed a claim after being told my deductible was $50, when it was $100, then get a replacement phone that is broken. I have 5 kids, in a global pandemic, called to get another replacement and they said I have to wait to get the new broken phone shipped back before they send another and I still haven't received the new shipping package to even send it back! Over a week without a phone and 3 babies in daycare. So not ok! After I receive my phone..if I do, I will be calling BBB and cancelling my plan. Disappointed is an understatement.

I have been paying for insurance on my phone for over 3 years so I have paid enough to buy a new phone. This was the first claim I made and I was told when I went into the T-Mobile store on Tuesday that I would have my phone the next day. I didn't receive my phone until late Friday night. I called several times and I was told that they couldn't verify my home address. This has been my billing address for over 3 years. If I hadn't kept calling in I don't know when I would have received it. The last person I spoke with was the only one who did what she said she was going to do and fixed the problem. I would give her a 5. I give Assurant a 1.

I’m totally satisfied with the service and definitely recommend to others! Even I had a hard time with the shipping, Assurant was very responsible to receiving my call and taking word seriously. Best insurance company I have ever had! I’m so happy! Thanks again!

Customer service was good. Got the phone a day late. Had already shipped out for military. Had to have it shipped to base address. That's why it is late being shipped back. Hope I dont get charged a late fee.

Phone replacement. Super easy, not hard to process, very fast as well. I will encourage everyone to use Assurant Phone Insurance whenever possible. The website was very easy to navigate. I would not use anything else.

Fast. Respond no problem???? Went on line and I don't have any problem. Fast delivery. The box come with the return label. Just stick the label on the same box, bring it to the post office and all set.

After my phone was stolen, I processed a claim with Assurant and paid $150 deductible for the claim, to get a replacement phone. On receiving the phone, it was not working properly. The speaker not working, the power button not working right, and screen flicker. I called assurant the day after the I received it and explained the problem. I was told that nothing they could do!!! After charging me a $150 deductible, they sent me a broken phone!!! This is insurance fraud. **

I was able to get through the claim process very easily. Whenever I spoke to a representative they were friendly, professional, and extremely helpful. Also, unlike every other business I've called recently, I was not on hold forever. In fact, a person answered right away. With the corona virus that was a welcomed pleasure because I wanted to get my replacement tablet as soon as possible. Hopefully I wont have to, but if I need to replace a device, Assurant is the choice hands down.

Perfect service. We are very happy with the service. Very quick and simple to file the claim. I would recommend this to anybody. We have had it for about 2 years and every time has been quick and simple.

Everything was Great, arrived quickly, The Customer service was awesome in these tough times we are in right now. I definitely recommend having insurance on your phone, you never know if you might lose it!!!

Everything was good. Customer representative was excellent on service. I received my phone three days after the next day service and was charged $17 for activation on the replacement phone. Other than that service was good. Thanks.

When speaking to a couple of your supervisors none were helpful in finding my iPhone. Changing the billing address due to an error on yalls part on changing the billing city on the label. I was stressed to contact the FedEx, knowing that shipper is the only one to be able to change this contact. I was hung up on multiple times, multiple times! Over the course of 2 days of calling. I would not recommend this to anyone with a pulse. 'Cause I almost got screwed out of a phone and I had to travel over an hour to attempt to pick up this phone, at a holding facility. With the potential of not even being able to receive it due to “shippers denied receiver being able to pick it up at a facility.” If you were in this me, you wouldn’t recommend as well.

I had a great experience and even though we are going through a crisis right now my phone was delivered promptly especially knowing that it could have taken longer due to the closings of some companies.

With my previous company replacing a phone would have been much more complicated, not to mention more expensive. I really appreciate how easy you made this process. I currently would not change anything you are doing. Thank you.

The service was very fast and the new phone arrived the next day. I am very pleased with the transaction. The color of the device is different than my original, I was disappointed because my old device has more value being the Auro Glo. The new device is white and holds less retail value. Other than that, I'm satisfied.

Assurant is investigating about the delivered of the replacement device which I did not receive and got an email saying it will take 10-14 days. Deductible was already charged but no update or phone. Called customer service but not answering because of the pandemic. What do I do now?

I would not recommend this insurance company to anyone. I waited a week for my replacement phone and when I FINALLY got it you couldn't even use it because they had assigned the phone to someone else. Then I had to wait 3 days just to get a return label to send it back so they would send me another replacement phone. And now it's going on 2 weeks and I still haven't gotten a phone. I'm having to borrow my daughters.

My replacement cell phone came very fast, but had a small crack in the upper-left of the screen. We got it activated immediately and just after we left the T-mobile store, my daughter noticed it. We turned right around and went back to the store where they check it and confirmed it was crack. We need to return it and get another one. But due to COVID, no one has been able to help is. Please advise.

I was trying to get a replacement iphone thru my 360protection plan with Tmobile. I was connected to Assurant who then connected me to Apple. The last time I had issues with my phone and needed a replacement, Assurant handled the replacement and did not outsource it to Apple. Apple requires a credit to hold the full amount of the replacement... I don't think this is how the insurance I pay for each month thru tmobile is suppose to be handled. After speaking with a supervisor, Assurant processed my claim and sent the replacement phone. I paid the $99 and the phone was sent. Idk why it couldn't have been handled this way to begin with...like it's been handled in the past without outsourcing it to Apple. This had made me rethink having the insurance on the IPhone any longer.

Employees of yours asked for me to submit some critical information which I had done twice and both times rejected due to incompetent employees. I sent the exact same information for the third time with a long email explaining exactly where the information is located on the document sent. The process took a week just to get my file claimed and accepted. Completely unacceptable as a business. Frustrating and annoying.

I recently damaged my phone while working. A brake drum fell on my leg and hit the phone that was in my pocket. I went online to file the claim for my phone, and was astonished at how quickly the new phone was sent to me. Outstanding service since my phone is my lifeline for work.

I was sent the wrong phone and they tried faxing me a pre-paid label because my printer was broken and I couldn't even get a fax from them. After 3 days I got my printer fixed and printed the return label and sent you the phone. Now I'm waiting to see if I get my phone.

Assurant replaced my damaged Samsung Galaxy S8 Plus smart phone in a very timely manner, where I received the replacement device within 2 days of making the claim. Even better was the fact that the COVID-19 coronavirus is affecting worker logistics across the nation, so more kudos to Assurant for still being able to act in such a timely manner.

When my 11 year old broke her cell phone, I thought that I would have to pay full price for a new one. She needed a new phone to let me know that she was home from school. She needed a new phone so that I could stay in touch when I am not around her. That was not an option! A new phone was not in my budget! I am glad that I had insurance. Assurant came through, y'all! The lady on the phone was so nice, professional and well knowledgeable. A few questions & steps and a new phone was on the way. We got the phone the next day in fact! I am one happy customer. Y'all need to call Assurant!!!

The first person I spoke with a guy dont remember name didnt let me know in advance I would need to pay in advance for the order which was little irritating after going thru all the Q&A's so I had to call back and do it again with a more helpful lady this time. Got it done, the phone came in a timely manner but it was difficult to swap stuff from phone to phone mostly due to the virus shutting down the stores I could have got help from. I dealt with T-Mobile several times on the phone for help but they at least 2 of the reps told me the wrong app to download which was Smart Switch. That was not correct app. So after 4 calls to t-mobile I had referred to Youtube and got the correct swapping app for an LLG phone. Talk about sad training on their part.

Lost my phone, sucks obviously. Requested a new one with insurance. Maybe I'm wrong but I'm pretty sure insurance used to replace all the things lost with the phone? Like a case, screen protector, sd card... you know the true cost of replacing one. So that's disappointing, but the timing is what really upset me most. It took 4 full days for me to receive the new phone. Overnighted? Sure it was. Then when the phone showed up I had to make a call to activate it, which I couldn't do without an activated phone. What a royal pain in the arse.

The store can't activate the phone. They said it is a T-mobile cell. I waited more than 3 business days, which you told me to do. I have Metro PCS. I already pay for it. So all I need is a new paper by email to send you that cell, and you send me another one without any new fees. I can't do it online because I have to pay again. I am not doing it. If that does not get resolved, I will be contacting the AG in my state. I have been calling and you have been giving me the runaround. You should have everything documented in your file. Your agents don't know what they are doing. I explained myself many times to them. This is crazy. I paid so I need a functional cell.

My LG Stylo 2 was replaced with a lg stylo 4 & that was great. However, when I received it I didn't receive the charging cord with it, which was different from its predecessor. I called Assurant & they sent me a cord within 2 or 3 days. Well I'm glad the phone arrived fully charged, the 2 or 3 days were after the weekend. Also, I had previously been informed that I could have received either the lg stylo 4 or 5 since the deductible was the same, so how come I couldn't receive a 5? I am thankful for the stylo 4 but would have loved to have received a 5.

The customer service representatives were very understanding & patient, this made for the call & replacement process very smooth. I was never given a hard time about what happened to my phone. The deductible payment is very affordable too.

We are lifelong team mobile customers! They have always came through for us when we needed them most! And it is so comforting to know that they work with dependable companies like Assurant to make sure our phones and devices are always running properly! Thanks again!

Only problem was confusion about phone involved...took a long time to figure it out. After quite a few days it was finally resolved. Had to talk to too many departments to get resolved. One dept gave up too fast and refused to approve claim.

I was very pleased with Assurant processing a claim on our phone. The process was extremely easy and a new phone was in our hands the next day. I would recommend Assurant insurance when purchasing your phone.

I sent the damaged phone back and unfortunately it was sent to T-Mobile instead of Assurant; this is what I am being told by T-mobile - which is causing me a huge headache right now. I am being told I made the mistake of sending it to the wrong address, but that is not true. With the replacement phone came a white pouch to place the damaged phone in, the mail to address was already on the pouch. I only had to write my return address; how is that my fault? Now I have to deal with this in the middle of this covid19 pandemic.

Dropped my cell phone cracking the screen, and the speaker wasn't performing properly. Contacted Assurant about my damaged cell phone, phone was replaced by the next day!! Very satisfied with the service.

I have been trying to file a claim to repair my phone but something happened when I was trying to put in my payment information. I tried to call and received no response. Even when I sent an email, I received this survey.

Delivery was rapid and accurate. The only thing that I had a problem with, was I didn’t receive any charger and earphones for the two hundred and fifty dollars that I paid. All in all you guys did a wonderful job.

Replacement device. I had a very unpleasant experience. I spoke with a young lady "Blessings" is what she said her name was who had a horrible Attitude!!! I asked her several questions because she was giving me misinformation and she replied "Oh my God"!!! She was giving me wrong info. "I see you have already made your payment" (which I had not). "Go into the store and pick out a device." The stores in my area were closed! Horrible customer service with wrong information!

The replacements always come so super fast (which is so appreciated) and Tmobile customer service is always so helpful and amazing, so I'm so grateful to how much you all care about the customers. Thank you so much!

Cracked screen. The people Did great job helping me with my claim. Wish I didn't have to pay a $100 deductible since I pay for the insurance every month but it's what it is.. Things are the way they are and I have to accept that at least I got a new phone with no cracks on it...

I was told by Tmobile (salesperson) Lu that when I contacted you I would be dealing with AppleCare - which I pay for. I was not disappointed with the service, but you should make sure you are not misrepresented.

It was a little problem getting through on the phone. Other than that everything else was good. Thank you and they didn't overnight. It took them 2 days but I have no complaints with everythings coming on. The return was easy to do. Took km to posted office with no problems. Thank you.

They sent new a replacement phone alright. Someone else's garbage is more like it. It came in the mail within 24 hours which was great. The FIRST phone that was sent was not working properly, speaker cracking like cb radio and Would not connect to data. On the phone with them for 2 days, solution, send ANOTHER replacement phone. I wait 3 days this time. Activate yet ANOTHER USED phone only to find that the speaker on this phone is so super quiet that I can't even hear anyone so I Try putting it on speakerphone only to have to hold it up to the side of my head so that I can hear. THIS phone will not connect to data either.

I called to get a replacement device for my Samsung Tab A SM-T295 2019 tablet. The customer service rep. put the wrong device on the information page (Samsung Tab T387T 2018 model), this is what was sent. I called to tell them don’t send my and old model send me what I have already. I was told by Micheal on 3/20/20, "Send it back and we will give the same model or newer, when we receive it". He didn’t even tell me about a return label. I go to USPS they said they need a return label on it, I call back. I was told, "Go in the on the website. Get the return label". ** on the label.

S8 replacement. The process or ordering and receiving a phone went very smoothly. However, the phone is having technical difficulties with texting and will close out the app completely. I'm hoping that you all can help me to remedy this situation.

Samsung phone replacement. Never had deductibles when with ATT. Had to go to store to get phone number reinstated. Thought you were cheaper but now not so much. Did get phone promptly once had deductible.

The agent on the phone was polite, knowledgeable and professional. My questions were answered and the replacement tablet arrived 2 days later. It's was surprisingly easy and supportive, not adversarial as I have had with other companies in the past.

The agent that handled my over the phone claim was phenomenal. He was friendly, patient and efficient. My order was shipped out that same day and arrived the next day. I would highly recommend your services based on my experience with your agent.

I called for a replacement of my damaged device. The lady on the phone was very helpful and my concerns were solve. I am very pleased with the customer service I received. Thank you very much for helping me.

Made a claim for a broken screen only to find out it was my screen protector and not my phone. When I called and talked to the CSR and explained what happened, he was very friendly and told me what to do to return the unused phone.

I called and was very easy to do the claim. I received a confirmation e-mail and a link to track my new iPad right away. Received the iPad when promised. I am very impressed with their customer service. Happy Customer Here! Thank you. :)

I filed a claim over the phone with a courteous, professional, knowledgeable representative. The device arrived the next day as promised. Only problem - I had to purchase a charger since none came with it.

I was very happy with the way my recent claim was handled by Assurant. My claim was approved same day and the phone arrived the next day. That made my daughter happy because she was lost without her phone. Thank you for the great service. Definitely will recommend your service to friends and will continue using it for all our devices.

Excellent service. However my original phone was returned to you because you don't deliver to Post Office Box. Yet you supply a self addressed return envelope with tracking via USPS...so I had to wait another two days.

It took over a week to get the paper to sign to even get the new phone shipped. I had to get an old phone going until the new one came in. Something that would help my experience is to have the replacement phones in the stores instead of getting shipped out in a process that takes about 2 weeks. It would be a lot more impressive if I could get a replacement phone in an hour or so instead of 2 weeks.

Replace broken iPhone. Went well after all documentation was submitted. Customer service was very helpful and received replacement very quickly. Return information was clear and easy to follow. Was very happy with the replacement.

Damaged screen. Received refurbished replacement next day and it works exceptionally well. Haven't had any issues other than having to enter passwords for all accounts. Returned damaged phone in postage paid envelope.

I needed to replace my LG V30 due to cracked screen. Lady helping me was courteous and helpful. She walked me through the process which was simple. She was able to replace my phone in kind which was great.

Stolen phone. Easy process, copay was a bit high, but the transaction was simple. The representative was kind and understanding regarding the situation. The replacement arrived in a timely manner, and there was no hassle in setting up the new device.

You sent me a replacement phone but you included the wrong Sim Card. It is too big and does not fit flushed on sim tray. I have try going to 3 different T-Mobile but every store is closed due to the coronavirus, so now I don't have access to the telephone and other features. I am very frustrated.

I placed a claim in November. They sent out a 7 plus Iphone. The phone updated. Didn’t come back on so I sent that phone back. They sent me a discontinued iphone that was so hot it could’ve blown up. I sent that back. Now they sending me another. Can’t get it because they didn’t put the correct address in the phone. I am mad as hell, unsatisfied and now I have to wait until Fedex send it back to them in order to get another one. They keep saying sorry but honestly but nothing is being done about it. I don’t even know why I’m passing the deductible if I keep having problems.

My replacement device, once the claim was filed, was incredibly fast. However, I had to jump through hoops to actually file it. Initially, I tried to file a claim in store. It was going to be classified as a mechanical issue and cost me $5, but for some reason the insurance had an old IMEI, so the store could not complete the process. When I called in, the advisor classified it as accidental damage and charged me $99. I was not very happy about that, but I needed the phone.

Excellent, prompt, professional service. Would reccomend this phone insurance to anyone..It's the second time I have used them, this and the claims always go flawlessly. Samsung S10 fell and cracked, thank you Assurant.

I was so upset when I had my, Galaxy Note 10 plus + 5G, stolen but had a brand new one the very next day after paying my deductible; which was actually quite reasonably priced if I might add. The monthly amount is definitely worth paying.

Service was very fast and the person who attended me was very kind. I received my phone the next day and the phone was in great condition. I just had to pay the difference for the insurance. So very satisfied.

I dropped my phone and the screen cracked so called and they took care of it. I got the replaced phone in three days, and set was done and so far phone is working great. So pretty happy with it although it cost me 100 dollars.

Phone replacement. I had to file a claim for a missing phone and I received excellent customer service! Did not have any difficulties during the process. Fast and reliable service. I appreciate all you do. Thank you!

They send me a damaged phone and not just that my stepfather had to pay $250 for this phone that does not work even though he pays his insurance every month and that’s not the only problem is one of the cheapest iPhone, which is the iPhone XR. This is unacceptable. I have 3 days trying to get in contact with them and when I got in contact they transferred me like 3 times and haven’t help me yet.

Getting the claim done online was surprisingly very easy to do. I recommend everyone to file claims online. It’s faster and easier than calling the toll free number. Absolutely no need to call customer service.

The customer service representative was very helpful. He handled my claim and even helped with a previous claim that had not been finalized. I received my replacement phone. We received the phone and is now working. Thank you.

My phone was stolen on March 6 and I filed my claim on March 11 for a replacement Motorola 7 Power. My phone and number had been a recent add-on to the account of Mr. Brent **, a friend of mine. I filled out the online claim form as directed and upon submitting it received a message stating that ID verification was needed. I had used my debit card to pay the deductible and figured that the verification request pertained to the charge, as I have experienced some fraudulent activity on my debit card in recent months.

The experience with the devices and the multiple representatives I spoke to has left me with the desire to no longer do business with your company. I specified that I did not want a re-certified devices and that was exactly what I received. My packaging was un-tampered with but somehow the box where the devices was stored had been opened and repackage (I believe in the warehouse).

This was the worst experience I have ever had with insurance. They sent via UPS with no delivery confirmation. The driver left it in a rain storm in an unsecured location. They will not resend to the address with delivery confirmation. I have received no refund and no updates. Never use Assurant. They are awful and disorganized and don't care about their customers. I blame Metro PCS as well for contracting with them and as usual UPS cannot handle quick shipping or basic critical thought at delivery.

My screen broke when I dropped my phone and I called and had a new phone that next morning, in under 24 hours... Fast and reliable... Only $100 deductible and the phone was out before 8pm and in my hands before 10am the next morning. Great job guys... Oh I can't live without my Note 10 plus... Thank you.

My husband dropped his phone and the screen shattered. The very next day I made a claim and was told my replacement phone would arrive the next day. A claim was made for the wrong phone so I had to wait 24 hours for them to cancel the claim so I could re enter the claim. When I filed the claim for the second time, they then told me I had to wait another 24 hours for it to be reviewed. After I waited for that 24 hours I called and they told me I had to wait another 24 hours because they couldn't "figure out what the problem was."

I had a terrible experience with Assurant, it took forever for them to approve my claim, due to me buying my phone through Samsung. They wanted to know every detail which was fine with me but, I sent everything that they needed to know from Samsung directly and they still gave me a hard time asking for the color of the phone, the IMEI and and the store I brought the phone from. I let Assurant know that it was bought online and I did not buy the phone at a store. They put so much emphasis on the color of the phone and they still gave me a ugly phone color.??? It took 8 days for me to receive my phone which put my business in a messed up situation.

It was a smooth process, Instructions were easy to follow. Service was prompt. The only negative is that the new phone has a few small bubbles on the screen. Also it would have been helpful to provide more info or a link on how to transfer my data from the old phone to the new one.

This was a very frustrating process to say the least starting with the Xfinity Branch but the process to obtain my replacement was the easiest portion of the entire deboggle. However, I cannot get to the FedEx store to send it back until this virus stuff is on the mend. It is boxed and ready to go if you want to have FEDEX pick it up at my home. Please advise. Lori **.

Great Service. Fast service, however they only covered the phone and not the case! It would have been beneficial to know in advance that they don't cover the cases. Now I have an added expense. Bummer!

The battery life is garbage on this phone and will probably end up needing it replace with a new one soon. Even my old phone that I lost was a little over a year old and I could go 2 days before needing to charge. This one came off the charger at 5am today. It’s now noon and down to 34%.

S8 replacement. The process was very straightforward. Our sales rep that takes care of us gave very good information as to what to do to have a quick easy transaction. The phone arrived quickly and I visited the actual store and they assisted me. All went very well.

My replacement note 8 came with cheap replacement parts used to refurbish the phone. The screen had an air gap between the LCD and the new cheap plastic screen. It had hairline scratches on it already as well. I was upset about the quality of the replacement and called to let them know. They said they would try to make sure my new replacement was of better quality, as they didn't have any "new" devices. Then I received a "NEW" device in the mail. I was beyond happy when I saw that my phone was replaced with something of equal quality as the $1000 phone I sent in.

I gave my package to a USPS driver on March 14th at 5:01pm. My pick up # **. I also took a picture of the driver's truck since he said he was unable to scan the package.. I called the usps customer service. They confirmed it was picked up and they started a package search case #**. They are advising package was shipped. Now your company is trying to charge me!

I went to Apple first. They diagnosed it (The WiFi internally was shot) and I went to T-Mobile who told me I needed to go through Assurant as that’s where my protection was through with them. So I called and explained my issue to a representative who at the time was fantastic but at the end of the call she informed me that my deductible would be 100 dollars (Versus the 5 dollars the T-Mobile associate had told me). I was flustered and confused and ended the call with claims that I had to figure money out. I looked up the claim and was surprised to see the phone was listed as Physically damaged.

My Google Pixel battery got super hot, warped the phone and shut down the entire system. Was not able to get it back. I did get a replacement, but I was on the phone for an inordinately long period of time with a person that most likely was new. I ended up asking to speak to a manager and got my google pixel 3 replacement. Didn't receive it as quickly as I would have liked, but I did get it. Grateful.

They took forever to do my claim. Almost two weeks. I had to call them 4 times. They charged me $145 for my claim on a broken screen on an S7 edge. I thought it was that expensive because they where going to replace it with a newer model but no it was an S7 Edge, Samsung already released another 4 flagship models after the S7 Edge. I'm ok with that ph but I could have bought a refurbished S7 Edge for a lot less than that online. It should have been cheaper since I been paying on this useless insurance for years.

Have claim going on. Refuse to pay it. Water damage. Talk to sup over claim. Said was to get back to. Never call. I going to seek counseling from. A lawyer. Bad faith claim or some can call me. ** Joshua **.

Replacement Note 8. Excellent customer service and quick delivery of my new phone. Thanks to all. The new phone or replacement phone look like new and easy set up of all my apps and downloading from my old phone.

I called and reported that I received a broken replacement phone. This screen is completely crack. I have reported this several times and have been unsuccessful. The exterior of the phone is in good condition but the replacement phone screen have scratches and cracks.

It was easy call and the representative helped without any hard time. I called and gave information and done in few minutes. The wait time was minimal as well so I didn't had to hold for too long. Awesome service.

Wonderful professional service. Phone arrived quickly. The customer service representative was fantastic. I highly recommend this company. They explained the process and I was able to get the claim processed in less than an hour. Thank you for such great customer service.

The claim was submitted on March 4, 2020. After numerous phone calls and rejection emails. I finally had to get T-Mobile involved. I was floored at the fact that this company is representing T-Mobile and none of the countless number of representatives I spoke with knew the formatting of the online billing document we the customer receive each month. I was never given a clear reason for the rejection, until after approximately the 4th or 5th person I spoke to. After I was 20 min. late for work, because the rep was trying to figure out what was going on, I had to get the help of a T-Mobile rep.

Phone arrived right after payment the next day so it seemed, the delivery was quicker than expected after having several problems for over a month. I was very satisfied with the customer service provided and every representative was polite and patient. Thank you.

I purchased my phone approximately 3 weeks ago. 6 days after having the phone I was at work and bent over, and the phone fell out of my pocket face first and cracked the screen. I filed a claim with Assurant for the phone and paid $99. I expected to receive a brand new phone as a replacement seeing as I'm paying for a brand new phone and I forget a refurbished phone. I expect to have a brand new phone as a replacement seeing as I had just purchased the phone not even a week prior. I mean, if I'm going to be paying brand new phone prices, then I should have been sent a brand new phone as a replacement.. if I'm going to be paying for a refurbished phone then the price of the phone should be dropped or discounted..

I haven't received the phone and they told me to call back in two weeks. Very upset that I didn't receive the phone. They told me they were going to investigate it for two weeks. I been waiting on a phone since 3-10-2020.

I was very satisfied with the service from speaking with the customer service to receiving the iPhone replacement. On the other hand, I was upset that my last name was incorrectly written. Please be inform that my last name is two words de Leon. D is lower case and L is capital letter. I would appreciate if you can address my request to update your records. Thanks.

I received the replacement phone on a timely manner but it did not work. It did not charge or turn on. I called customer service and they said they would email me a shipping label. It took 4 calls and 8 days to finally receive my shipping label. I am currently waiting for a replacement device that works.

My experience was excellent. Service was also speedy. The customer service was excellent. I was informed of my responsibility to when I should expect my phone. I had no problems with claim or permission for another phone. Thank you for your service.

A lot of trouble with the sim card. A lot of trouble with apps that had to be deleted and put back on, multiple calls to customer service. I would much rather have the screen replaced by someone local than get a new phone.

Didn’t solve anything and told me that the SIM card was being used in another device. I’m canceling insurance on all my phones with them, I called three times trying to replace a broken phone and I felt as if I stole my own phone!!!!

You took forever. I am questioning if insurance is worth it and will likely cancel all my insurances. For what I pay for insurance monthly and the high deductible it's cheaper if I self insure. I should have thought of this sooner not to mention how you question claims and try to deny them. You do the same on damages.

This is the second time I use this and it couldn't be easier. And the return of old phone is made easy. You get a box to.send back your damaged phone. I.would definitely recommend it to a friend. Kudos!

The whole experience was great. My son tablet had a broken screen. The turnaround time for the new tablet was quick. The company was really helpful. The replacement tablet was great. I didn’t have any problems at all. The new tablet is working great.

Cracked Screen on series 3 Apple Watch. I tried for over a year to get a replacement watch. Made many calls to Assurant and T-Mobile to get my issue resolved, and finally in March of 2020 I was able to get a replacement.

This experience was not so well. I expected my replacement to be in within 3-5 business days as I was told and did not receive it until 2 WEEKS later from the date which I made the claim. I called to get some information and I was told they did not verify my address and did not know what to do. I asked them why they could not notify me on this situation they had and they did not have much to say. Needless to say, this needs to be more accurate. I did receive it 2 weeks later like I said and am satisfied with my new device.

I had a cracked screen and they replaced the phone with no problems. Customer care is excellent and very curious. I would recommend Assurant to all my friends and family. I recommend them to everybody. Thank you.

Everything went as plan. Did claim on phone. Received within 3 days. Told them phone was drop by accident and screen was broken but was working, claim was accepted and phone was on its way to me. Thank you Assurant for insurance. Only cost me $99. No taxes.

It took 3 claims and almost a month to get a new phone. I finally had to have TMobile call on three way to stop getting the run around. After being told it wasn't covered or told it was the twenty four hours later track my claim to find out it's denied. After paying insurance for seventeen years it would have been cheaper to just buy a new one instead.

Cracked screen. It was easy to file claim and got replacement right away. Was easy to setup with clear direction on how to set up and transfer account to the new phone. Return of old was easy and straight forward. No issues with the new phone.

Replacement. With the replacement phone I just got, I notice the battery doesn't last last long enough like it does with the phone that is being replaced. I don't know if that will become an issue later on.

I damaged my phone and needed to replace it. I went into store where I purchased my phone. They contacted the Insurance agency and submitted my Claim. That was at 4:45pm on a Friday. I received my new phone Saturday morning. The rep was knowledgeable and very helpful. I was pleased with my experience.

This was the worst process I've had to endure to receive a phone replacement. The communication was so broken and inconsistent when dealing with different reps. The issues of the company (Assurant) with their lack of ability to receive multiple faxes from me of my phone bill, as requested, it was never received by company. These faces and emails have my personal info on them and they were claimed to have not been received until I was told by a rep to send them through a hidden link online. Very uncomfortable process. Please see all notes on my account to be filled in.

VERY DISSATISFIED!!!! My daughter's iPhone 8 was cracked, I called Assurant, the customer service was excellent. However, when I received my replacement phone, it did not work properly. Not all text messages are going through. We reset the phone, powered it off and on again..it still does not work. I called assurant on March 21, they refused to send a different phone, they transferred me to T-Mobile, I was on hold for over 2 HOURS! NO ONE EVER PICKED UP!! I sent a message on the App and no one has responded....TERRIBLE CUSTOMER SERVICE.

We pay money every month to ensure an easy replacement situation in the event of a lost or stolen phone. Been through this process for over 12 years and it was the very first time I experienced such a disappointing process.The experience was anything but pleasant. Extremely dreadful process, unprofessional and time consuming over the course of 3 weeks. Just to put the order through.

I called Assurant to complain of my stolen phone and they immediately asked me the necessary details to verify my identity, and went ahead to solve my problem by sending me a new phone the next day. The person that attended to me was so polite and very helpful. I am grateful to them for their exceptional customer service delivery.

The screen on my iPhone broke and I called my mobile carrier T-Mobile. My mobile carrier was great and explained they would transfer me to file a claim with the insurance carrier I pay monthly for and that’s when it got overly complicated. I did not care that I had to pay a deductible.. I only cared that the person attempting to explain to me the process just couldn’t. Basically took my info and told me to contact them again in 24 hours but couldn’t explain why. Then I received an email from them a few hours later to complete the process. I didn’t even need to call back. All in all the person I spoke to made the process overly complicated and had no clue what they were doing.

Phone replacement due to cracked screen. Representative said I waited too long to report damage. Therefore not covered. I pay the insurance on this and other devices for years and years I've had this account over 20 years since it was Aerial, then VoiceStream, same number for my daughter and myself and other persons that I have added.

It was a very good experience for the price of $10. And very fast delivery. Everything was correct and everything was packaged nice and neatly. Thank you so much for valuing your customers and thank you for the replacement phone.

HORRID experience with this company. I signed up with the "Bring your own device plan" on T-Mobile. I bought insurance on my phone under that plan. T-Mobile contracts the insurance out to ASSURANT insurance company. Assurant would not process my claim. The store employees could not get my claim processed at T-Mobile even though they all said that my phone fell into the guidelines of the insurance claim. On my first day I spoke to three different people. I asked to speak with a supervisor when I spoke with the initial representative. She told me there was no supervisor available even though the phone call lasted for approximately 30 minutes.

Lost my device and within 48 hours had my new one at my door awesome service! Awesome people! Fast reliable what more could you ask for, I cannot live without my Note 10 as my work schedule runs off it for the most part! Thanks guys!

USPS attempted to deliver the phone to you March 6, 2020 at 2:10 pm in the afternoon. No access to Delivery Location! It was delivered to you on March 9, 2020 at 2:26 pm to an unknown person and you mailed me a letter on March 12, 2020. The phone was placed in the White Sulphur Springs Post Office March 1, 2020 at 10 am. Your tracking number was not recognized until it hit the Charleston WV PO on March 4th.

First person I spoke to tried to tell me they wouldn't exchange my phone after I told him I made a error on which note size I had. The manager did a excellent job assisting me and fixing the problem. Upon receiving my phone they sent the wrong color.

I am extremely upset and disappointed in the service I received. I received not only a physically broken device, but a malfunctioning one with no sound! I was on the phone for over an hour trying to straighten it out with customer service and was placed on holds for over 30 minutes! I was told that I wouldn't have to wait for the replacement to be received by the warehouse for my SECOND replacement phone to be shipped, that as soon as it was being tracked that I dropped it off, my new one would be sent same day delivery.

Physical Damage to my screen, it cracked in the middle part of the screen, because it's good quality of screen it didn't shattered into pieces when I went to pick it up and it didn't cut me. It stopped working because of the impact.

At first it was very easy but I still have not received my replacement phone. Was told that it was still at UPS. Three weeks later and I still don't have it. Called you guys again and was told that they were going to look into it and get back to me. This is unacceptable. I'm thinking about going to a new carrier that is more responsive.

I was able to receive the replacement and send the damaged tablet back. However, there was difficulty with obtaining information from the tablet with the broken screen. It would be great to have tech support in addition to the store to help the customer go around the damaged screen to get their additional information from the tablet or phone.

Replaced phone due to cracked screen. Turn around time was amazing. Received replacement phone within 2 days. And service provider was good about transferring my information and providing guidance. Not happy that I still had to pay $99 when I pay the monthly insurance price. I do understand that it is the "deductible".

Replacement Revvl Plus. This, unfortunately, was be my sixth replacement in two years. So, to be a good insurance for me is something I need. You have always been there for me. I really appreciate it.

I've had 2 replacement devices sent out to me because The screen to my phone had cracked. Both devices that were sent out to me were defective and I needed to send them back. I sent them back and now after they told me I would have another sent out to me immediately comes to find out the manager I spoke with never shipped it. I have been without a phone for over a week now. I have no ways of communication in case of an emergency in this crazy time with this coronavirus because they keep sending me defective devices. I pay 12 dollars a month and My deductible of 99 dollars has been paid and I still don't have a device. Over a week now and I'm supposed to have it overnight. I will be canceling my policy and phone service.

I have Excellent customer service. I spoke to about 3 different reps (3 different times that I called) and each one of them was very on knowledgeable, patient and answered each and every one of my questions and assured me not to worry. Each one of the representatives also went through the whole process of the claim from start to finish and that really out my mind at ease. I thank you for such a great and easy experience.

My phone accidentally fell while I was listening to music and part of the screen broke. Called ASSURANT and they took care of it immediately. The next day I had the replacement delivered. Wish it could've been a brand new phone instead of a refurbished one but I am content. It works and I don't have to worry about the broken phone. Thank you!!!

I had to wait almost 30 days until my claim was submitted, accepted and processed. First the claim wasn't reviewed in the alloted time by Assurant. Then it was resubmitted. Failed to contact me about anything. So it sat there incomplete. Third they said I needed to submit my ID/ DL for ID verifications. Then it was flagged for FRAUD! 2 weeks later I had to call in again and resubmit the claim and in 5 days $385 later. I got my phone. But now thanks to the slackers at Assurant. My AppleCare+ is now VOID and expired. THANKS A LOT FOR ANOTHER WASTED $99 through Apple.

Was great and easy to submit online, I received the phone within 2 days which that is awesome. Didn't have any problems, I got approved for the phone replacement right away, and I had a great experience with Assurant. Thank you.

There were a few Hiccups and issues that needed to be addressed of course account side. Every person I talked to was extremely polite and wanted to solve the damaged device quickly effortlessly. Quick delivery. Was a bit skeptical when received as it was rainy and package was left in open water. But thankfully packing envelope held seal and everything worked no issues.

It’s now day TWO of trying to replace my phone. It’s taking forever to finish filing for a claim. I Need a new phone ASAPPP and they won’t help me. They said it takes a few hours to get the request, called again and now they said it takes over 48hrs to receive it. I don’t know why I can’t just file for a claim right away rather than to wait for an email to continue it. This is BS! If I would’ve known this would happen I wouldn’t even had paid for insurance. I keep going back and fourth with Assurant and Apple and neither give me answers!

Samsung. SM-N950U. Galaxy Note 8. Black. 64GB. T-mobile. The experience was good and fast, first time was not working because I went to the store and they did not give me the telephone but I called and you sent it. The shipping was fast, thank you.

I ordered on March 3 after the city off time however I should have got the phone in two days or on the third day. Well I got my phone on the fifth day. Sent email, was told it did not take as long as I stated. I attached a picture of the UPS notice and still I was called a liar and told thank you. Every day without my phone cost me money as I drive Uber.

I had a great experience with getting my new phone. I had a phone that the microphone went out on it. Took it to my US Cellular store and she worked on it and verified my diagnosis. We then called your business and ordered a new phone. Received it the next day. Took it store and she got it set up. Made some changes to it. She did a great job and so did your rep.

Customer service was so nice and they made me feel important as a customer. They also handled answered all my questions politely and were extremely helpful. When I called back to ask more questions they answered them without getting annoyed with me and made me feel comfortable to ask them more questions if needed.

The experience was quick and easy. No fuss or muss approval process. I appreciate this service because when I needed the service it was available to me. I felt lost in this day and age without a phone, and they replace my broken phone as quickly as possible.

Response was so fast and representative was so helpful and efficiently knowledgeable. Very much customer service oriented. I will highly recommend Assurant to friends, families and coworkers. Thank you. Be safe and GOD bless us all!!!

I called about my damaged phone and the individual was able to discern from my tone my frustration, she was polite and courteous and was able to calm me down and take care of my needs. I recently received my phone and I am now able to take care of business. I would say job well done.

Cell phone damage replacement. Representative very kind, knowledgeable. Great service. Phone call quick and easy. Patient and assured had all correct contact details. Gave a timeline update. Phone arrived in less than two days. Instructions clear.

I thought the process and replacement order went very smoothly and was VERY quick. The Replacement Phone was received with 24 hours. Why I rated this a 3 star and not a 5 star, was due to the customer rep I spoke with on 3/9/20 should have provided better instruction on shipping the phone. My daughter's phone was stolen while she was on vacation. She attends college in a different part of the country and does not live at home. The phone would need to be shipped to an alternative address and she would not be returning until 3/12/20, which I explained. The rep stated the phone could be shipped in 24 hours from filing the claim. Since she would not be home until 3/12, I did not want claim filed until 3/11.

At first it took a while to get the claim approved. I waited a full week before I contacted them, but my claim was approved that day and within two days I had my new phone. The refurb has issues though.

The screen on my phone was cracked. I wanted to take it to a shop to just repair the screen (no other issue with the phone) however I was not given the option to do that. My ONLY option was to spend $100 for a replacement phone. I didn't want a replacement that is pre owned and refurbished. My phone still looked new besides the screen, and I was the only owner! It's absolutely ridiculous that customers that PAY FOR INSURANCE only have one option for an android phone. If I had an iPhone I would have been able to have my screen repaired for $30 within an hour! Instead I had to wait 2 days for the replacement to come in the mail, then make sure ALL my photos and other media was completely transferred (had to do it more than once) it was very inconvenient and extremely disappointing! Give customers the option to fix THEIR OWN PHONE! We're paying for the service. We might as well be happy when having to use it!

Making a claim with Assurant was quick and easy. Great customer service, with a timely delivery of new device. We rely on our mobile technology to keep connected to family and friends and having the replacement so quickly makes the warranty service worthwhile.

Excellent customer service, customer oriented and fast delivery of my the replacement device, arriving next day. Assurant communication was effective, contacting me to let me know about how was my claim.

Samsung Galaxy S8. Best experience.. Top quality. Fast. Real person talking to me.. Fulfilling all the needs promised on the past. It really comes through.. Fast delivery. On time..Helps to save my time. Highly recommended to anyone who will need it..

You need to regroup and get it together in your company. You lie about policies and shipping times and make people jump through hoops to get their replacement phones. On top of that, you’re raising your monthly prices. For what??? To continue to serve people **??? Do better, your company is ** CHEEKS.

Phone claim. My phone was damaged. Went to the store. Made a claim through insurance. Got the phone the next day. 50$ fee though even with insurance. Don't understand but yeah it was a good transaction.