Assurant Phone Insurance Reviews

I am very pleased with my claim. I ordered and paid the deductible and received my phone the next day. The only thing that bothered me was that the phone was just left outside my door where anyone could have stolen it and I don't think I should have had to pay a 100.00 deductible.

Everything was easy, the customer service was great. I would recommend to my family members and friends. The replacement was flawless. The return process was easy. I wish the price was better but it seems to be the going rate.

When I made the claim that process was seamless but the process of erasing the phone is a bit overwhelming. Especially during this pandemic and you can't get to a store for assistance and when you are on the phone for hours with wait time and assistance that can be very frustrating.

Broken screen. Great experience overall and fast. Very satisfied with the whole experience. Great service and fast delivery. Online process was simple and easy and quick. No stress with the process at all. Great service!

I receive the replacement the next day and the process to return the broken device was simple. My only concern is the replacement device's battery doesn't stay charged as long as my original device (a full day different). Do I need to have the replacement device replaced as well to get the same original battery performance as I should have?

After having to call two separate times and spending over FOUR hours on the phone, two hours each time I called, I can honestly say this is the absolute worst service I have ever gotten. The gentleman on the phone who was trying to assist me even said at one point that he “didn’t know.” I had to then wait again for a manager just to process a simple insurance claim for a cracked screen. Highly would not recommend.

The process was fast and painless. The customer service was great and answered all my questions. The phone was shipped quickly and my son was very happy to receive it. I'm glad I have the 360* coverage on my phones.

Very easy process. My replaceable seem a bit more pixels and different from the actual phone quality I first bought in store. (Compared to the one I was sent.) Overall I'm good. Going to how it holds up.

I got the replacement phone. They failed to send me a shipping label to return the old phone. Keep in mind the old phone is mine and it is already paid off. I was informed I would be billed for the old phone if I don't return it. I should not be billed for not returning a phone I have already paid for. Plus Assurant did not place a shipping label in the box for me to return the old phone. And why would I pay for shipping on a phone that is damaged.

The online claim experience was very easy and such a reassuring process. The phone got here in no time and the setup was easy and so was mailing in the broken phone. I'm a very satisfied customer and would use them again.

Happy with the service I received when requesting my phone claim. The people who I spoke to were very nice and great to talk to. The timely manner in which I got my phone was excellent. I now have my phone and no more broken screen.

Claim number **. I called Assurant, they denied my claim. I called in and they needed information from T-Mobile. I called tmobile to get the info and called assurant back. Then assurant needed more information from tmobile so I can to call them and then call assurant back. This happened two more times. All while hold times are long these days. I paid for coverage so my phone should have been covered when I filed my claim. Instead I had to jump through hoops to get the coverage I paid for. Ridiculous.

The customer service prior to the phone being shipped was phenomenal, the shipping went over without a hitch EXCEPT the delivery did not get left at my door the first time even though it said it was delivered. Upon calling back to customer service they were able to handle my claim professionally and had my phone to me the next day!!

Took 12 days and sent all paper work from the first day and no one to contact. The only thing that it was fast is when they charge the deductible. In Less than 3 min after that no one contact to verified the day of delivery or when really is going to arrive. All kinds of excuses.

Hi my phone arrive the day you guys said was going to be here. Customer service person was very nice. It make all to happen fast. It ask me all the question related with the phone. Good customer service. Thank you.

I lost my phone and paid 250$. They sent me a different phone and now have to buy a new phone case when the guy lied to me at T-Mobile and said that any accessories would also be covered by the now increased in price insurance. It seems to only cover screen protectors which my new phone case has built in so all in all bad experience.

The service was awesome. The customer service representative handled my situation with lots of care. I appreciate how kind and professional she was and how quick she handled my problem without me having to call back.

GOT A REFURBISHED PHONE THAT DID NOT WORK. Called and they said I would need to return the new phone and have no phone while I return it .. Then a few days later I dropped it while trying to get it to work .. So I still have no phone .. Super sad experience. Still paying for insurance. Need to cancel asap ..

Disappointing experience due to the fact I was not able to get a replacement that had the same features as my previous phone. I Was not pleased with having to turn in my current phone for a replacement that did not have same features.

After reading review from Assurant from ex customers I decided to keep my original phone (just broken screen) for a week to insurance my replacement phone was adequate. It was not. It was shutting off and not working so I had to use my original phone. Call Assurant. They said to send my original in to get a new replacement phone. So now I’m stuck borrowing a phone because their failure to quality control their refurbished phones which gives a pointless notion of a monthly payment to Assurant.

After a month of receiving three different sounds that were not the right phone I finally did receive a phone. Unfortunately it was a totally different phone which I had to go out and buy a totally new charger for for the car and for the house that set me back a little bit of money. But if it weren't for Consumer Affairs getting involved I probably would be waiting still for another phone. Thank You for getting involved.

iPhone 7 Plus. At first for replacement T-Mobile said my bill had to be current. I called into Assurant and the claim was filed immediately. The Rep was amazing and helped me 'til the end, calling me 3x to see if things panned out. Phone came in 3 days w/out a new charger. Next Rep was amazing and sent in 2 days. I do love the way Customer Service helped me over this replacement.

Customer service was excellent and went well. Sales rep was courteous and knowledgeable. Cell phone replacement came in a timely manner as discussed by sales rep. Did not have any problems explaining problem and did not experience any hassle.

I ordered phone on Thursday April 16th. I was told it would be shipped out within about 24 hours. It is now the 25th, I still have not received the new phone, nor a email it saying it ever shipped. But I did receive this email asking me how I liked my new device, and how was the service. Guess I'll continue to try and call or try tracking my phone. P.S. Payment was taken immediately on the 16th when first ordered.

Assurant's response to my request for a replacement phone was quick. I had to fill out a simple form and within days had my new cell phone. In addition, they provided all resources needed to return the phone, including packaging and postage. I give them a 5 star rating!

Everything was done online. Received my phone the next day as promised. Transaction was smooth with no issues. Simple instructions to follow. Everything needed to send back phone was included. Thank you for your service.

The device didn't come overnight like expected but it did come. In good condition. Everything worked and the slip to send it back was also provided, which was great because I don't have a printer. Thank you.

Thank for the speedy service of my replacement phone. I am very pleased with it. It came in time and was in excellent condition. Thank you so very much for your service and care. I know these are rough times with this Coronavirus Covid-19 out there. Thanks again.

I paid my 99 dollar deductible to get a replacement phone that works. The one that was sent to me glitches all the time. I have to wait till it feels like not glitching to use it and the wait time to get thru is just as bad if not worst.

Claim by cell phone. My experience was perfect when the cell phone change. Helping with my cell phone. The worker helped all the question and the warranty about the cell and delivery. Thanks for supporting the customer.

Like the few other times I had to make a claim it was flawless. I had no problem at all during the process of getting the claim. My replacement arrived very quickly and the damaged one was returned by mail the same day. Very satisfied. Thanks.

Updated on 05/09/2020: Thank you very much for hearing my Complaints with my original device Replacement, I feel more comfortable with the device I have now. Thank you for the quick And courteous support as well. Company followed up to make sure I was happy with my device now which I am and I am also thrilled by the customer service of the company. Thank you again. ~Rich

I very glad to have Assurant as my insurance company for my cell phones, you are very professional and very easy to file a claim. Never have a problem with you guys. Thank you for stand by your clients.

I called Customer Service about my phone. The volume button on my LG phone was damaged. They were very efficient and friendly. My phone arrived within 24 hours after submitting my claim. Excellent Customer Service.

I really appreciate the fact are things goes fast, my replacement phone was delivered the next day. I got the same phone who's on perfect condition and work as I want. I will love to refer my friends.

From start to finish, the whole experience was fast, efficient, and very easy. From going into the MetroPCS store to them informing me to contact Assurant to replace my damaged cellphone to contacting Assurant to getting the new cellphone, was completely effortless and painless. Thank you!!!

First of all I never got the phone that I said I was going to get, regardless of what your insurance policy says. Your word is nothing. You gave me a girl's phone and expect me to just deal with it then said you would give me the same phone I had because I had replacement screen saver and case for it and still sent me the wrong phone. If these stupid things didn't cost so much I would definitely be canceling my insurance.

My experience with Assurant was professional and courteous. My phone was delivered very quick. Within two days. Thank you so much for your kindness. You have made my correspondence with Assurant very pleasant. Zina

Good experience but could be better. I don't like IVR; REPETITIVE questions and multiple times of duplication of information. It wasn't terribly difficult but I would prefer to just talk to a representative instead of the computer.

Assurant responded quickly and approved our claim for our damaged cell phone. This was a very pleasant experience unlike speaking with other company claim centers. We received the new phone in 2 days and they did not require we send our phone to them and they receive it prior to the claim. Thank you for the professional manner our claim was handled. I would recommend Assurant my family and friends.

After 14 days we finally received our insurance replacement phone. After calling and checking on the status of the replacement they responded saying my phone was on back order and they didn't know when it would be delivered. The staff was kind but the company as a whole was not helpful. They should have provided a replacement reimbursement or sent me another phone. After the experience my family would like to switch insurance companies.

Screen broke, I would have given a better score if the price was lower. Apple has a better rate. Otherwise customers service was great! Professional, curiosity and fast service. My phone arrive in two days.

I got a whole brand new cellphone within 3 days after filing my claim. I got the Same color and everything which was important to me. What I don't like is having to pay insurance every month and then having to pay 99 more dollars for my replacement phone

Great help, great customer service and shipping was quick!!! I am very satisfied with the help that I got. It was made simplified and easy. I am enjoying my new device. Thank you for all the help.

After contacting Assurant a week & a half later. I was informed my claim was denied. And the messages were going to my disabled phone and not my email. This happens when robots are processing orders & not humans. The reason for disabled phone is the cable cord for phone. I purchased another cord from MetroPCS. And the cord bends because it fits too tight inside phone. My replacement phone is a lower version of phone previously purchased.

Phone. It was on time but UPS did not even knock at my door. They left it on my front porch. Very careless. I don't live in a great neighborhood so I felt they should at least knocked to inform me of my package. But overall Assurant was great, easy and affordable.

Thank you so much, everything was simple and smooth. The wait time wasn't bad for processing, & customer rocked. Great service, I am very pleased with my new replacement phone and have and will continue to recommend these services.

I am so glad that I had insurance. And, I appreciate your prompt response along with the effectuation of replacing my damaged device. However, I was disappointed that you replaced my Note 5 with an S8.

I filed a claim for screen damage on my Galaxy Note 10. The claim was approved same day and they actually overnighted me a new phone! I expected to wait several days for any sort of response, let alone shipping. Switching my data over was painless and I had the old phone in the provided envelope as soon as I was done. It really made the expense of insurance seem worth it.

The process for receiving my replacement phone was very quick and effective. I am also happy how courteous the people I had help me reactivate my phone. One other thing that could be added to the packet that is mailed out is to explain how someone with only one line would be able to reactivate the phone if they do not have another phone to call to reactivate.

Everything was streamlined and easy to do. I would recommend the coverage for anyone that has a new phone. Assurant is the best phone insurance company I have ever dealt with. They do not ask that you send any extra paperwork, all you need to do is pay your deductible and send in your old device.

My phone screen was crack, I used the app to file a claim. Everything was fast and smooth, customer service call me back and helped me with my claim, I got my new cellphone in 2 days. Thank you for everything.

Replace watch. Even though I was on hold for a while, waiting on someone to talk to. This was due to Covid-19. My experience was good. I was able to file my claim with no problems. However, my watch did not come overnight as was supposed to but that was due to the epidemic.

Stolen phone. Very prompt response. Much appreciated. I had the phone delivered the next day. Identical phone to what I did have. I am so happy I got your insurance. Happy with Metro by T-Mobile as well.

I will say after dealing with this for days from one person to another, and getting different answer every time I spoke with someone, I was very frustrated. The Last guy I spoke with took care of everything and had researched my statements over the last couple of days. He was both professional,kind and understanding. I hope you know the value of this man.

The replacement device arrived quickly and the return policy was easy. The representative over the phone was efficient and knowledgeable as well as courteous. I would recommend this insurance to others as you don’t have to pay full price for another phone if the original one is damaged.

I was very pleased and happy at how fast my claim was processed. It was a very quick and easy process. They were very helpful throughout the whole process and made sure that they met all the needs I had.

I Do not have a phone and insurance is being paid since 7/2019 that has not been in usage. Supervisor as well as agent was no help. I feel as though you are not a good source for me. Investigate situation.

My cellphone suddenly stopped to work. I wasn’t able to answer any call. After I filed a claim and filled out those forms, I received my iPhone the next business 2 days. I was so happy that the process went fast and smooth, and I didn’t see myself go to an Apple store to buy a new expensive phone.

Excellent customer service. Very fast and efficient. I would definitely recommend for phone insurance. Filing a claim was quick and easy. It is definitely worth the money. I would recommend to anyone who appreciates fair prices.

Not too happy paying more than what I was supposed to. Last representative was very nice and professional. Unlike the previous representatives were rude and unprofessional. 5 stars to the representative that took care of the problem.

I had the pleasure of doing business with Assurant for years, and I am very happy with their customer service. The insurance is worth every penny because they are always there when you need them to come thru.

How come is possible, I get the replacement phone working worst than my original phone. I returned also and until now I still without phone since Monday 4/20/20, and nobody cares about this matter. I can't believe there is no more phones in that warehouse. Now I understand because the Covid 19 is less people working but this is not an excuse for this delay.

I originally filed a claim and made a mistake on my part not choosing the correct phone that was damaged. I explained that the phone was not available to choose from because it was not listed on the scrolling option and no way you could type the phone Model in. My claim was denied and I had to then call in to get it replaced. They said they were sending the new phone out and they were expediting it. I never received it. When I called again they told me that they were expediting the shipment because they made a mistake and didn’t put the claim fully through. I never received it again.

Quick, accurate, very pleased. Jason also was a help. A charm i have insurance. Thank God. They were so helpful to me. All of our phones bit the dust same time and we all got 3 new phones right away. I recommend this insurance to anyone. Assurant is great.

I purchased this insurance through my provider, T-Mobile. I lost my phone and it was replaced with an identical mobile phone. It was overnight shipped and worked without any issues. I’m very happy with Assurant’s customer service and would recommend them to anyone.

They were very quick in response regarding the replacement. I allowed a couple of days after packaged was dropped off before switching the old to new phone (needed to observe safe precautions with the package due to corona...). During the switch, I noticed that the hue of the new phone was darker than my old phone. After the transfer was complete, the pictures on my phone were still bad looking. In addition, the phone got hot if you were browsing while charging. The heat still build up if you charge it without using it. I have to contact assistant and return it because this will not work.

Fast at getting phone to us. Process was fast and easy. I would say the way we send it back makes me a little uncomfortable cause it goes USPS, not UPS or FedEx. I would change that so that items don't get lost in the mail.

Phone replacement. Due to the COVID19 crisis the time holding was a bit longer and yet not too long considering. I had to call 2 times before my problem was resolved but each rep was very considerate and professional.

Phone replacement. I had a very good experience with Assurant. The wait time was not too long considering the state of things due to COVID-19 and the agent I was on the phone with was very helpful and happy. I am overall very happy with the experience. Thank you.

Well I'm kinda disappointed. I originally bought the Samsung Galaxy s10+ pearl white. And I was sent a Black Samsung Galaxy s10+ but I guess I can't complain because I finally got my replacement phone soon.

I lost my cell phone and promptly reported it to my carrier. Since I had insurances through Assurant, they connected me directly with the Assurant representative, who was efficient, accurate and processed my claim promptly. I had a replacement device within 48 hours, with accurate instructions about activation of the new device. The entire experience was smooth.

The second time things went really well. I received my phone in a reasonable amount of time. I'm sorry I can't remember the customer service representative name but he was great, very friendly voice, real nice guy.

Absolutely the worst experience I have ever had with filing a claim of any kind. Poor communication skills by all but the last representative of yours that I spoke too. They purposely delayed filing my claim, lied to me and failed to pass on critical information during the claims process. Customer service needs complete restructuring.

Love it since the moment I called to make my claim to the moment o received my new iPhone next afternoon. Super fast and simple to contact. Definitely will recommend Assurant and of course will be using it.

They quickly replaced my broken screen iPhone. Good service and communication. Really simple claim process, Fast delivery, easy to follow instructions. I’m very satisfied with their support. 100% recommended, I’m going to keep using their services.

The service was good. The problem is that my banks have been notifying me that somebody is trying to login to my accounts via my apps in my old device (the one I returned). This is disappointing and not appropriate and above all it is illegal. I might have forgotten to remove some of my apps, how come someone from your company try to break into my bank and other accounts? Total dishonesty! I am following up this wrongdoings!

Submitted my claim four times before getting an approval. Could not have got it approved if it wasn't for T-Mobile team of experts, Tina. Assurant was very rude and unprofessional in helping me through the claim, I was promised a call from couple of supervisors to follow up but it never happened. T-Mobile helped me send documentation (equipment installment plan disclosure and original order) to Assurant but it was not enough by Assurant's standard for proof of purchase. The claim took almost 21 days to process, please revise this system so loyal customers do not have to go through so many hoops and days of hour long conversations! I could understand if someone had made multiple claims or did not provide enough documentation, but, for a customer who filed a claim for the first time AND submitted all required documents from T-Mobile should NOT have to go through this.

My claim kept getting denied saying that my phone was never active. I had to file and refile everyday and talk to so many people to get approved. It was a nightmare and it ended up being a system error on your end. Your team made me feel like I was in the wrong the whole time telling me there was nothing they could do until I got upset and demand to talk to a claims manager. They then said that I was not allowed to speak with them. I had to keep fighting until they finally connected me to someone. Yet every day I had to wait a 24 hour waiting period. It took a week of fighting and a 3 way call with T-Mobile to prove that my phone was always covered.

Cracked screen front and back. The process was fast and easy. The representative on the phone helped me resolve my problem. I couldn’t go anywhere to have my phone fixed due to every place being closed. I’ve had Assurant for over 10 years and every time I’ve needed help they have resolved all my issues.

Day first when I called the representative was really helpful and after that I got my device in few days. I’m really thankful to you guys. My device is iPhone 7 Plus unlock and I’m using T-Mobile but everything it’s good. Thank you again.

I had a very positive experience. Everything went well. The process was quick, easy and convenient. The return packaging was enclosed with free shipping charges. The deductible was not too high. It's great to have coverage.

Broken phone. It was easy no excuses. Just took care of business. I appreciate that because I have never done a warranty because the only time I did it long time ago I decided never to get insurance again but my family had me get and I'm glad I did with you. Thank you.

I thought I was out of time to make my claim, and was in panic mode. The agent who helped me was thorough and helped me with every step! Even gave me some insight for the next time something like this happens. I got my replacement very quick and everything has been great!! Thanks so much!!! My phone's a huge part of my job!

I bought an android phone in March 2020. I accidentally dropped it before able to buy a case. It cracked and was not functioning correctly. I bought Assurant Insurance. They took my claim quickly and overnight FedEx my new phone to me. They sent a postage-paid return for old phone. Best experience I have ever had with a company. Very pleased.

Lost Phone. The representative was very helpful and polite. She was understanding and patient. She was apologetic. She was accurate with the response time I would receive my phone and knew her job very well.

The customer service was good. The product that I received did not work and I had to file a claim for the phone assurance sent me. That was exhausting and they did not send me a key to take out the sim card. I had to youtube then find something to open it.

I been paying for insurance for last four years($439). Also paid $50 deductible, returned my old device to them too. T-mobile upgraded me with diff S series and received J7. Very sad. Planning to change my provider as they did not keep their promise. I feel I overpaid for my device ** ( my cell if you need to reach to discuss). Thank you.

About out of my mind two days after my house fire. I called T-Mobile explain that I lost my phone in the fire. I would not have believed it if I had not experienced for myself T-Mobile. Only 12 hours from the time I called until I had a working phone in my hand. What a paradox. Thank you T-Mobile 5 + 5 Stars.

The lady that helped me on April 2020 I wish I remember her name but anyway she was awesome. She did everything she could to help me. I can say she was very well trained and attentive in my needs not just the company's needs.

Had to file a claim within Assurant because they didn't use the shipping address provided so they shipped it to another address. The replacement phone that was shipped to the wrong address is missing and stolen. Now I have to wait until their investigation to get a re-replacement phone. Horrible service.

Ty ** is an amazing employee. She is the very definition of going above and beyond. Her customer service should be the foundation of every company that strives for greatness. Customer service is hard to come by nowadays especially with everything becoming automated. We are blessed and thankful we got to work with Ty. Her attitude and warm heart is exactly what the world needs.

The representative was attentive and caring to assist me with the process. Replacement phone was received promptly and without any issues. Highly recommend to insure your equipment by using this company.

Really really disappointed and unhappy, that I did not get the phone I originally had. I called to return replacement phone. I did not have no choice but to keep this white phone I got! After paying $250 I would think I would have a choice in color. So very not happy. I rate this a 0.

I was finally able to speak with a representative after two days of attempting. My new phone arrived within 48 hours!! I received updated informed emails regarding the whole process. Of getting a new phone as well as returning my damaged phone!! Excellent CUSTOMER SERVICE!! I HAD NO PROBLEMS PERIOD. REPRESENTATIVES ARE EXTREMELY PROFESSIONAL AND VERY HELPFUL!!

1 month to resolve.Overall I am disappointed about how my phone claim was handled. Absolutely ridiculous that so much proof was required, not to mention that the address you had on file was incorrect. I've had previous phones replaced through insurance and Assurant was by far the most horrible experience.

Great service, fast and efficient. Also the equipment arrive fast and it worked really great. Also by sending the damage phone was easy. The customer service that Assurant has is really great. I love this insurance for my phones.

Quick and Easy. I submitted my claim on a Saturday and by the following Tuesday had received my replacement phone. Filing the claim online was easy and only took about 20 minutes. Would definitely recommend.

The young man I spoke with on the phone was very helpful. M was very nice and got everything handled quickly. And then I had a problem with my payment on the automated system. A young lady got on the line and she took care every thing right away so I'm so happy with my service.

I had my cracked screen on my Samsung S9 and on top of that it wouldn't even function anymore. Assurant sent me out a refurbished one for 99.00. Thanks Assurant. I really needed this in a time like the one we live in.

I had to wait 2 weeks for my new Device to arrive, when I finally receive it, it was the wrong model, I'm still waiting almost 3 weeks, I would appreciate if someone could follow up and. Get me my device.

The wrong phone was sent on 4/10. I sent back the wrong phone and had to call to followup. Agent said it was my responsibility to call at the moment I sent the phone so they could manually verify that it was in transit. I was not told this from the beginning and I find it to be absolutely ridiculous with the technology we have at our fingertips.

I was approved of getting a new phone because my insurance covers it. I paid the $99 deductible, but as I was going to go and exchange my phone I lost the device. I was very clumsy and embarrassed. At the same time I asked what can I do in a situation like this and they said I will have to pay full amount for the device! I have 2 phone lines with insurance that where you take $30 dollars from us every month. On top of that I use nothing but Xfinity for my home devices and internet. I made a mistake and I own up to it. But what is this warranty I'm paying or for? It's says cover lost phones as well? If I have to pay full price for this I would like to speak with a manager or somebody that can take care of this situation. If not I will just return this phone, pay off my remainder balances and change my networks for home and mobile.

The agent was very friendly. It did take about 6 days for me to receive my phone which was longer than expected. I am happy with the new device however thought it very strange that it did not come with a charger.

Good customer service and great service and the phone came very fast and in very good condition and I will recommend any and everyone for assistant because it’s very good and didn’t have no complaints about nothing.

The representative that took care of me both times was very polite and she took her time walking me through every step. When I was placed on hold I was informed first. They also helped me track my phone when it was being sent back to the Warehouse.

I did a claim on my phone that I bought back in Sept. Early this month it stop working. No longer turns on. I started using an old phone that I had. Meanwhile I got my replacement. Since l was using my old phone the information was gotten from there and my old phone was replaced instead of my new phone. Please let me know what I can do.

I had an extremely fast and carefree experience. Hit one little snag but every single person I had to contact to help was super nice and went above and beyond. I would recommend to anybody. Phone arrived quickly and did not have to go without. Came with envelope and everything needed to send the old phone back. 10/10.

You guys were on target. You promised me my phone in two days right in the middle of this covid -19 mess that has delayed all my other internet shopping orders by almost a month, but in two days a Fed Ex guy showed up at my work with a package with my name on it with my replacement phone. Spot on Assurant, thanks.

Was quick to get ph and very helpful to order replacement. Was worth carrying insurance! Best thing to do is carry that insurance. We paid a small deductible but was worth it. They were fast answering my phone call too!

You website was very easy to use. Made my insurance claim in just few minutes with very little of my info! Thank you for sending my same device. I would definitely make sure I would recommend to any one the uses of this service!???

Excellent customer service. The representative was extremely polite and helpful and was able to resolve all of my concerns in a timely manner. Also, they were able to transfer me directly to Apple Care team without me calling them directly. Saved me a lot of time.

Damage phone. The person who had helped me was a great joy! She was very nice and helpful. I forget the name but she definitely needs a raise, her job title can be very demanding. It was very easy to put my claim in and I received my phone the following business day.

Everything went fine when replacing my phone. No issues with the representative that helped me. The only that happen that it took USPS a long to deliver the phone. Not happy with the phone I was given. I have been paying for insurance for 5 years, and the replacement phone and the ninety-nine dollars I paid is not worth it.

I ordered my Galaxy s10+ in white to be replaced so I could avoid going in public to have it checked out under warranty due to the recent world events. I finally received my phone 4-5 days later (I understand, short staffing due to covid, etc) however, it was not the right phone. I haven't had my phone from T-Mobile for even a year and am still paying for it....I expect the same phone I am paying for to be what is sent to me.

Claim was processed promptly and all agents were very professional and informative. Thank you. I am 100% satisfied. This is the second time I’ve had to use your services and the first time I also had the same first rate service.

Had an unfortunate liquid incident with my phone. When I submitted a claim, the response was prompt and extremely easy. Great peace of mind. Received the replacement phone the next day, and popped my damaged phone in the mail to return it. Thanks.

The replacement phone is not comparable, and the replacement phone also has a scratch on the screen. I spoke with 2 customer service reps who had no authority to send a replacement phone without me submitting this phone, which would leave me without a phone for up to 72 hours (unacceptable, my mother is not well).

Hi, I got my new phone and am very happy! Thank you. I need to mail my old phone but am having trouble saving and exporting all of my photos and videos that are saved on the device and not backed up in iCloud. The connector for where it charges seems to be what is defective and it won’t work long enough to stay plugged in to my computer to export all of the data. It is taking a lot longer than expected and with the stay at home orders I can’t take it into a T-Mobile store. I think I’m supposed to mail in my phone by the 22nd and I don’t want to be charged the $900 but I also really need to save all of my photos and videos. Can I get any sort of extension?

When screen was shattered called to file claim. Agent was very helpful filling out there form. Replacement came quickly with easy fo follow directions for return. Return envelop was applied and prepaid postage. All in all a very good experience.

Reported for screen cracked. When I called received excellent service from agents, promptly response. My replacement phone was mailed almost immediately. I’m very happy with this service. Definitely I will recommend this company.

Assurant sent us to AppleCare and they were awful. After almost $1000 in charges to my daughters bank card, they still had not resolved the issue. We ended up calling Assurant back and getting great service. We appreciate it!

Was a good experience. The customer services was great and I got the phone next two days. I will recommend it to all my friends. I will give them 5 stars rating. I recommend to have an insurance with Assurant. Thank you.

Assurant was very helpful in replacing my daughter's defective phone in a timely manner. The holds were not very long, the representatives I talked to were friendly and helpful, and the replacement phone came in time. Thank you.

I have used Assurant before and everything works out fine.. However when I purchased the Note 10 plus last year I was thrilled on the glow color which is the main reason I bought this phone. The woman helping me with the claim failed to me that I would be getting a plain black phone. At this time there was nothing I could do. I had already filed the claim. I was pissed that I couldn't get my phone replaced for the same color I had originally GLOW.

They did the very best to get my claim and my new phone arrived a few days later. I sent back the old one which they received with no issues. I will definitely do business with them again. Thank you for your quick response and service.

Great customer service! The rep made my phone replacement experience quick and easy. I would most definitely recommend anyone with a phone to have this insurance. I was actually surprised how fast I received my phone.

They were courteous, informative, accommodated my need for a replacement phone. It was sent out and deliver in timely fashion. From the representative who took my claim. She walk me through it. To ensure I understand what was needed for me.

My iPhone 7 Plus (had for almost 3yrs) had broken. I called Friday for my replacement. I requested for an iPhone 8 Plus. I received my iPhone 8 Plus from Assurant the following Monday afternoon. I am pleased with the service, the quickness, and most of all, the upgrade.

Rep Robert took the time to help me fix a claim I had. I had messed up and he made it possible for me to get a phone replaced that was cutting my face because the screen was cracked. Thank you for a 5* experience!

Although customer service was professional and timely, they did not indicate that my replacement phone would not come with a new charger. I filed a claim because my battery life was horrible and was only at 83% functioning capacity, so I asked if my replacement phone would come with the charger, as I’m used to getting whenever I’ve filed a claim in the past. The representative assured me that I would be getting a brand new phone with accessories and I did not get that. I had to spend an extra $30 bucks for a charger. I might as well have just gotten my battery replaced since my phone had no physical damage, could have totally been worth it.

I sent back the device you sent me and I want a refund. I am going to cancel my insurance with your company. For what I paid over the years I should have had a better experience than what I had. How can you sleep at night.

The technician was very courteous and displayed genuine concern for my problem. A minimum time was used whenever I was put on hold and an apology was offered for my having to be put on hold. Great job.

First I paid a extra $30. to have my device shipped in two days. I didn’t receive any word from y’all until I called 6 days later. Yes I received a refund on my shipment. But I had a iPhone 7 rose gold but y’all send me a all black one... If I would a choice I would never go thru y’all again.

It was fine. I didn’t have any problem except for dealing with the computer insurance. I like talking to people instead of computers. Hope you guys take care in all of this. Thank you for your time and I’ll l.

Always fast service. When my phone was lost in the river it only took 2 days to get my replacement. Great people to work with. It is well worth the small fee each month to have this coverage. Everyone should have this coverage.

Replaced damaged phone. Excellent service. Good experience. The agent explain in detail all the process. Thank very much. I recommended to my friends and family member to used your insurance company in the future. This is the second time I used your service.

All my questions were answered and I was pleased with the assistance I got.. I'm glad I had the insurance for my phone at this time. The reps. were very knowledgeable of my situation and took good care of me professionally. Thanks everyone!!!!

Lost phone. Thank you so much. The process was quick and easy and my replacement phone was here within the first week. I'm so lucky to have had the insurance because with everything going on with this virus I would not have been able to buy a new phone.

My claim number is **. I don’t know what my order number is, but I loved the cooperation with Assurant! At first, I was redirected to AppleCare and apple care did not do anything for me. They had me on the line with someone that was mediocre in her profession (she didn’t know how to tell if I had coverage - it’s listed on the first page of the site). They wanted to hold $600 on my account so to make sure I mailed in my damaged phone. I told her I Didn’t have $600 in my account just for her to take so she replied with, “well, what do you want me to do?” How about you charge me with $99 like you said you would!! Anyways. I was redirected back to Assurant and they handled the manner with proper care. Thanks guys!

We were very happy with the service. Even in the times of quarantine and mail delivery slower than usual we received the new phone within a few days. We received at Assurant and would highly recommend.

I returned the unit you sent. I'm having problems to register with Google and this company customer service is close. Also my damaged unit got dry and is working in perfect condition. I spoke with one of your associates last week and explain the reasons of my return, I know is going to take a few days for my refund. Thank you for your great help and service.

#2 MY FRIEND BROKE HER PHONE and she is on my plan I paid the ins. and she got the replacement phone!! As soon as it stops raining I can take to U.P.S,? I AM IN A WHEELCHAIR. I CANNOT GET OUT WHEN IT RAINS!!

I had a long experience in getting my replacement phone, as we all know that cell phone is very essential nowadays, insurance companies should be up to date with customers payment records, instead of asking customers to download and send in a prior month billing statement, these are record that should be available.

I put in a claim for a replacement cell phone due to my 3 month old phone being damaged. My replacement phone was delivered within 24 hours which was great. The only problem was they replaced a new phone with a refurbished one which has a very weak battery that doesn't hold a charge. I can't even get to work and back home and count on being able to use it. That is the reason for the lower rating. I do not understand why I received a refurbished phone when my original phone was only a little over 3 months old.

The replacement phone is defective and is a classic example of well packaged piece of **. The glass screen got damaged for my original phone got damaged and the replacement phone has a screen which works on its own without even touching it.

This guy that I’m talking right now 4/18/2020 @ 7:04pm it’s the rudest person I ever talked. He has too much noise behind him and I told him and he said if I don’t like it I can go do the claim online.

Fast, efficient & friendly. I was surprised at how quickly a representative took my call & how efficient they were at processing my claim. I had a new phone at my door the next day! Very impressive. Thank you!

Your efforts were great. Thanks for the overnight. We were not able to remove the sim card nor the extended memory card. I am in the process of purchasing the extended memory card and will return phone soon. Please be patient. I was at Wal-Mart last night and unable to get help.

I received my new phone the next day and it worked perfectly. Was able to transfer everything from my old phone. Thanks. The customer service people were very helpful not like the automated machine that couldn't understand my answers.