Assurant Phone Insurance Reviews

Very disappointed with customer service. Had to call T-Mobile to get issue resolved. Had found lost iPhone before replacement was shipped out and they couldn’t cancel the shipping order so I had to refuse delivery and send back. All 4 days without a working iPhone. If you find your lost iPhone they should be able to reactivate the phone right away not 3 days later. It makes no sense. T-Mobile was able to just flick the switch and it worked right away while I was still on the phone. This policy needs to be reworked.

The act of processing of the claim by Assurant takes extremely long; this needs to be improved. Other than that, the process was Average; no complaints yet also, nothing worth boosting about. I'd recommend this service.

After I reported that I had lost my cellphone (in Washington, VT) to my US Cellular agent in Littleton, NH, I was surprised to receive a replacement phone the next day! That is amazingly quick service. Thank you very much.

The Representative was very patient I've with me and for that I say thank you so much for your patience with me. She walked me through the whole process. She even called back to make sure that I was satisfied.

They processed our claim quick and easy, received replacement phone before than anticipated. Very professional and helpful. I just hate to paid so much out of pocket for replacements. Other than that I was happy.

The phone was lost. We went to the T-Mobile store and were told what to do to replace it. We returned home, made the call and the next day we received a new upgraded phone. This was a very pleasant experience.

Assurant did well for their part. Except they failed to have a proper protocol clearly understood and adhered to by their partners. I had no way to change my chip. So I had to go to my carrier. When going to T-Mobile, they refused to switch chips as per Assurant's instructions. They took my old chip, did not return it to me, and I remain worried about data theft. Now I'm having to remember, re-download, re-configure, and re-password everything that was on my phone. A smooth process became weeks' worth of headaches that I've still not completed getting through.

I filed my claim. The lady helping me told me that I didn't have to pay right away but when I did my phone would be there to my house in no time. She wasn't lying! I had my replacement phone at my house a couple days after I paid for my claim. Heck I think maybe the next day it was my house. Anyways I had a great experience getting my replacement phone from you guys. My name is Marcos ** and I got my US Cellular iPhone X replacement from Assurant! Thank you guys so much!

First off... You send the wrong color. My phone was Arctic Silver, you sent me Orchid Gray... Which is basically purple. Secondly, the "new" phone has severe performance issues. It basically refuses to stay connected online which has caused issues with communication between the many groups I am involved in throughout my community. Lastly, I pay $15/Mo for your service. Then I get to pay 100$ for you to send me the wrong, malfunctioning products. Bad form all around. Check how long I have carried your service and get back with me.

My phone was damaged and needed to be replaced. I called Assurant and received great customer service. Has a new phone by 2 o'clock the next day. Would recommend Assurant to anyone. Well worth the $9.99 I pay every month.

When I called about my phone not working I had a very pleasant Lady that asked all the right questions and listened to what you had to say. My phone arrived the next day. I was impressed and pleased. I told my friends to make sure they had insurance on their phone, It's worth it. Thanks to all...

We got old phone instead of new after paying insurance for years. Very dissatisfied. I think after making deductible $99 and paying insurance for 2 years get refurbished phone with $10 value is completely unfair.

Replacement arrived in a timely manner. Agent on phone was knowledgeable and assisted me with the process very professionally. I will recommend this service to friends and family. The return was simple to do.

Representative was very professional and nurturing to my needs. She thoroughly listened to my concerns and took care of my problem in a efficient manner. She really made my day! I will recommend all my family and friends to consider using this company.

The service was great, I received my phone right away. I am very happy with their services. They provided professional and quick service and explained everything very clear for me to understand. Thank you!

I will not recon this insurance to anyone. After paying hundreds of dollars you will get a used phone with scratches with a very high deductible which is way more than the price of new phone one can buy on eBay, Amazon or elsewhere. Their customer service is the worst as their operator will treat you like you are asking the replacement device for free and they are doing a great favor. T-mobile must watch what their preferred device protection insurance is doing.

My son lost his phone while we were in Texas I called and filed a claim the same day. My claim was processed and placed on hold as I did not have the money to make the payment the same day and when I did make the payment my son received the phone the very next day.

My Galaxy S9 essentially bellied up so I applied for an insurance replacement. Permission was granted in a nanosecond and the phone arrived one day after that. Swift!! Terrific service. You guys need to take a bow. Then go out for Pizza. ;-)

My service with the representatives was great, I received my phone in a timely manner, but my phone screen cracked not even 4 days after having it when I have a case on it. This is not the gorilla glass that came with the original phone. It's a cheap glass that's bound to break and wasn't worth spending the money on.

My daughter lost her phone and found it the day the replacement phone arrived. I was told I would receive a return label within 24 hours and her phone would be unblocked when I shipped the replacement phone back.. I called back 72 hours later because I had not received the return label. Then I finally returned the replacement phone. I was told it would take 2 to 3 business days before the phone could be unblocked. My daughter went almost 10 days without use of her phone. I think this was unreadable especially in light of the fact that I pay my insurance premium every month.

After starting a claim I explained to the agent that I'm in a different city every day. Based on her response I gave her an address for Friday 9th delivery to Bend, Oregon. I was then transferred to the automated service for payment but the system couldn't understand my P.O. Box so I had to call back and make the payment manually.

My replacement phone was sent in a timely manner and I appreciate receiving the additional phone accessories along with the shipping label and box to return my previous phone with a cracked screen. I'll recommend your insurance to friends and family.

My phone was shipped and the battery won't hold a charge. I believe it's bad. Please call me **. I do not have time to call you as I work two jobs. My phone should have come in excellent working condition and it did not.

Assurant was awesome with assistance and time delivery of my wife’s cell phone. The rep on the phone assisted me in every way, and explained everything correctly and through, The only is I wish they offered a temp phone option, so that way you can have a phone while yours gets delivered.

The first time I spoke to a representative, they told me that everything was good to go and I would be receiving my item within the next business day. That sounded great to me, especially because I was going on an international trip the same week and needed my replacement before then. However, two days later when I call to check where my phone is the operated system asks me for my payment information so it turns out my phone wasn't being shipped yet. So if I hadn't called that night I wouldn't even have received my phone literally the day before my trip. I don't understand how the person I spoke to didn't mention the payment at all. I thought they would just include it in my bill or something but no, my phone wasn't even being shipped.

Galaxy S7 separated in both front and back panel. Possibly due to battery issue. Called to file a claim. Prompt action. Received replacement phone in one day. Courteous customer service. Happy with replacement phone.

Customer service agent was extremely polite, courteous, knowledgeable, efficient, and made the process as painless as possible! The service was amazing. It was quick and easy. I do, however, think that consumers SHOULD NOT have to pay a deductible when they have bought a high priced device!!! If it's a low priced device, I understand...

Fast and easy claims process!!! Customer service helped out greatly guiding me through the claim. Shipping was lightening fast and securely packaged. Would definitely recommend to my friends, Assurant for insurance on any cell phone!

When I placed my order on 27 Jul, I received an email thanking my submission. Later I find out about the status, it turns out there was no record of any submitted claims. A couple phone calls a a different avenue in submitting a claim, finally I was on the right path. About a week later my new replacement phone was on its way to my address. I received my new phone but I did not expect the color white. I thought it would be the same color I already own, something similar to rose gold. The phone works and I should be grateful. Thank you.

I am please with the insurance service now, had bad service the last time, where they wanted me to pay a large deductible before receiving another phone, final after complaining to t-Mobile manager and 2 weeks later I received a phone... This was a nice surprise and I am glad this is better organize.

Poor phone quality, bad customer, and slow service. They ask to provide proof of Identification which I did, then an agent told me it would take between 12h to 24h and never receive my replacement phone.

Very displeased with the verification process of your computer system in the call center. My zip code is 44143 and I live in Richmond Heights Ohio but your system has 44143 as Cleveland Ohio. 44143 serves Richmond Heights as Well as Cleveland. Don’t tell me that my address doesn’t match what you have on file because you don’t update your system and call everything Cleveland. We pay thousands and thousands in taxes not to live in Cleveland. You guys can at least spend fifty bucks and update your system Dam.

Easy and efficient process - very pleased. The phone process occurred with the minimum of time commitment and an answer was received within seconds. The operator was pleasant and very courteous. The phone was delivered on time and was the correct replacement.

I had a good time using Assurant. They were swift and everything was handled in a timely fashion. They also assisted me with providing guidance on how to obtain documentation from my previous mobile provider.

I had a cracked screen and small dent on the phone. My servicing company is T-Mobile which by the way are incredible in customer service and of course they are using a very reliable and customer friendly claim center called Assurant. starting the claim was easy and painless, and the service was incredibly expedient and timely. They provided all information on the return of the broken phone and replaced it with a new refurbished one. Great service, great experience.

Trying to get the shipping label for a week now. Nobody cares replying to my email. The website mytmoclaim doesn't even find my order... so can't do it there. On the phone, a not so nice lady said she would send me the label by email. Still waiting. I mean, seriously, how am I supposed to send it back? My feeling is that you are doing this so I will get charged for not returning my cell phone. Already regret all the time and headache, would much better buy a cell phone and not have to deal with this nonsense.

Called Assurant when I lost my phone. Had a great experience with Assurant customer service. His ask for all my information for submit claim over the phone. The next day I am received email let me know Assurant will send me new phone. Great experience. Strongly recommend. Thank you!!

Everything went smooth as a whistle. Thanks for the great customer service as well as the simple online process. It made things much easier. I had to call as well as use the app and both experiences were nice.

The young lady that helped me with my claim was very courteous and helpful. She explained the process thoroughly. She made sure that I knew the process of returning the phone and made sure that we got the exact phone that was damaged.

It was easy to file an online claim. The process was self-explanatory. The approval was rapid and did not take days to happen. The phone was delivered the next day so I wasn't without a phone for a long time.

A total waste of money. I tell everyone, Don't waste money on this. It's a ripoff. I was sent the wrong phone and it only worked for about an hour. I will never waste money on insurance again. Better to pay yourself that money in case you lose your phone.

Very good experience, got my new phone the next day. It was not as bad as I thought it was going to be. Very good experience. I recommend this service from this company. I had to replace a phone a while ago and that was a nightmare.

The representative that assisted me was extremely helpful and efficient. He made the process swift all while being thorough. He was also kind and easy to work with. I haven't had any issues with this company. They're great!

Horrible. Horrible. Horrible service! I made a claim August 2, 2019 but did not recieve my replacement device until a week later although it is clearly stated delivery is next business day. I was not informed my orginal color of my device was back ordered which furthered my wait. I was not contacted at all even though I was asked for my email and a contact number.

I was experiencing problems with my phone turning on and off consistently and also getting hot. I called Assurant and a new phone was sent to me the next day after paying a fee which would have been much higher if I had to go to the phone company a phone. My phone works excellent.

I started the process online which was easy to complete the form online. I called for a status 24 hours later and the customer service rep was very attentive and answered all my questions and explained what to expect!

You guys sent me a used phone, I'm very disappointed with you. If I'm paying insurance every month and you charged me 149 Dollars to send me a used phone???? I need my money back or a new phone in a box with its headphones and charger.

Worst experience ever. The people were super rude and unhelpful. I got one nice person who knew what they were doing but I literally had to ARGUE my way to that person. It shouldn’t have been so difficult to get a competent person.

I gotta say, this was an almost hard-to-believe negative experience. In hopes of improving anyone else's future experience, here's an outline of mine: I filled out my claim online. I received an email the next day saying they needed more information from me, so I called them immediately. I was told they needed EITHER a pic of the front/back of my drivers license, OR, a phone bill. I sent the photos to the email they provided. Told I should hear back within 24 hrs. I did not.

They are really good at processing the claims and sending out the phones with UPS. But their refurbished/replacement phones are crappy. Had my screen cracked and I kid you not they sent out phones three times (Probably cost them more for shipping and hassle). Last time the operator didn't believe me there was an issue so she said she would get the supervisor to call. No calls, so I got fed up and took it to the Apple store where they gave me a written estimate and what's wrong. Then they replaced it. I lost count now. Another bad phone. This one won't wirelessly charge and other callers can't hear me. Again to the Apple store. Calling Assurant last time and they said they'll send another one. Didn't want that option. Asked for a brand new phone or payout for the cost of a new iPhone 8+. Nope they can't do that. Another phone coming; fingers crossed. Bad quality phones, won't be buying their service again.

You guys were very helpful with my situation and I would recommend your services to a friend. I've also had another another situation where my phone was broke and it was handled with care and taken care of within minutes of my clam.

Unfortunately the first associate debated with me over my password, address on file and my social security number, which stopped me from progressing any further on the phone call. He directed me to call T-Mobile back. When I did, they stated everything was correct. Upon calling back, the second agent got me through everything without a hitch. All information was verified, and I received my phone within a day or two, everything worked great and I sent back the broken phone. So far everything is great and the customer service (of the 2nd agent) was great.

The whole ordeal with Assurant was perfect. The only issue we had was with our provider, T-Mobile. We have Jump-On-Demand, we can upgrade at any time, but with this replacement, when T-Mobile updated the IMEI on the lease agreement, it forced a due-date change for the entire account. The letter I received from T-Mobile, telling me of the change in IMEI and advised of the new due date for this one line, did not mention it would change the due date for the entire 5-line account. Nor was it ever mentioned this was a possibility during the process, before or after. I did called T-Mobile, get this? They claimed I changed the due date in the app... I don't know how to do that, didn't even know that was possible, also I doubt it is. So beware it IS possible to change the due date when you file for insurance. It's not Assurant, but strictly T-Mobile.

Very pleased with recent services received. It was very easy to call the number provided and received a phone within 1 day of contacting Assurant. They provided me with a phone that was all ready to go and had step by step instructions on how to activate the phone. Thanks again!

Note 9 replacement. Had a mix up with the IMEI number and was going to have to go through this long process of returning the phone just to order it again. Called again before I did it, and got the issue resolved.

Cracked my screen on my K40 phone. You sent me K30 phone saying you didn't have a K40. I sent you back K30 phone. Awaiting for you to send me K40 phone so I can send you my K40 phone with cracked screen glass. Spectrum store still do not have K40 phone in stock.

I lost my phone and then recovered it. Sent the insurance phone back to you guys. Now it’s been 2 weeks and I haven’t been able to use MY PHONE that I PAY FOR MONTHLY. You guys owe me 30 dollars for the lack of me being able to use my phone. I have legitimate proof that you guys received your device back yet I still can’t use my phone? You still have my phone BLACKLISTED so I am unable to use my device. I went on an entire business trip with no device. I was lost and couldn’t get into contact with my clients half the time. This is the worst customer service I’ve ever experienced. You guys told me when I sent the phone back and provided a tracking number you’d unblock my device. I’m canceling my subscription. You guys are crooks and I am so disappointed. You need to fix this. Now.

This company did an amazing job when they were working with me through my claim. They were always professional and they were always nice. I never got anyone that was rude or acted like they hated their job. I was very impressed and I would recommend anyone go through this company for a problem.

The replacement device they sent me shut itself off every 15 minutes. When I called and explained this to them they kept trying to get me to send in my device that I originally made the claim for. I kept explaining to them that I would not keep a defective replacement. One person finally told me to send the replacement back in but they were unclear if I would receive another one. I just mailed the replacement device back in today so we will see what happens. Their customer service reps seem to follow a script and will not deviate from that script. I'm not sure if they understand that I'm sending in the replacement device or not.

My phone I got was defective. Turned on for 1 hour and never turned back on. Never activated on T-mobile network but the Assurant rep made it very difficult for me. Quite the hassle to be honest. That's why I cancelled my insurance.

Updated on 09/06/2019: I’ve provided all information to UPS & Assurant on multiple occasions! I spoke to a lady at **. Ext **... I’ve spoken to a “specialist” that was supposed to get back to me & I haven’t heard from her yet despite numerous attempts to reach out! At this point I definitely feel scammed! $250 deductible & NO Phone Since 8/5/19.. This what I’m paying extra month a month for insurance for?

I called on August 1st to get help getting my phone either repaired or replaced. Well I was told they would send me a replacement which they did. I got the phone on Tuesday the 6th well turns out the phone they sent didn't even work. I called them on Friday to let them know that I needed another phone because the one I received didn't work. Well they said in order for me to get the replacement the phone would need to be in transit so they could ship the replacement. Well the phone was shipped Friday the 9th and I called back on Sunday the 11th so I can provide them with the tracking #. With that said, they said they would send me a replacement phone and GUESS WHAT??? Today is the 19th and yet I have not received a replacement phone. WOW!!!!

The process and time it took to receive our phone was excellent. However, I was very disappointment in the fact that I am paying so much for insurance every month on each phone, and still owe over $700 on my phone and when I got the replacement it was a refurbished, not a new phone and there were no accessories with it, like a charger. I also was upset that the deductible cost me $280. I would have been better off putting money away in the bank every month and buying a used phone when this was was lost. I think the cost of everything to do with this insurance is unreasonable. I could see $50, $100, even $150 for a deductible, but this was all outrageous, especially getting refurbished and no accessories with the replacement phone. I will be cancelling this insurance on all of my other devices.

The replacement phone is just as bad as the original one that needed replaced. It does not hold a workable charge for longer than half a day. Very, very slow messaging.. Very unhappy with entire experience.

To whom it may concern, I received a replacement phone from you. We didn't screen went from normal to black. I'm on my 3rd replacement and I'm still having issue with my phone. Service was good but phones are not good.

I was amazed at the ease and cooperation of my Assurant agent. Very postive and supportive. Hassle free phone replacement. Would recommend this insurance to anyone. I've always purchased this but never had the opportunity to use it. It is awesome.

Provided coverage for iPhone as expected. Received replacement for phone within the allotted time frame. Representative was helpful when explaining the process to complete the claim submission. Simple process to follow when completing or reviewing the status of the claim online.

Customer services were great both in getting direction to what needs to be done and getting claim processed. I am pleased with their services. I would recommend people getting insurance if they can afford the 99.99 claim fee.

Screen broke on my daughter's phone. Called in a claim and it was delivered super fast. Replacement phone is in perfect shape. I give the customer service department an A+. They are professional, knowledgable and courteous.

I enjoyed the whole service but then I later got a text message that says I made 2 claims, when I only made 1. I know that if I only made 1 claim, I will have 1 left. However if I have 2 claims I can't make another.

Upon paying for my phone to be replaced, the rep told me I’d receive the replacement phone the next day (It was 6:30 pm). I didn’t get it until 2 days later. When I received it, it was the wrong color and it wouldn’t work properly. I then had to take it to my local T-Mobile store to get them to help. They had to issue me a new SIM card for it to work. This experience was very troublesome and disappointing because I use my phone to communicate with my supervisor in the field as a driver. To avoid any other problems I just kept the gold phone that was supposed to be black ugh.

I want to give 0 ratings but no option. I Filed a claim for my Iphone XR. First, they told me that I don't have insurance coverage the day I lost my phone. Actually, I have coverage from the day I purchase the mobile. I sent them my account bill, spoke with T-mobile 5 times and make sure everything correct. But Assurant representative kept saying I am not eligible and they telling me that they can't call T-mobile. I waste almost 12+ hours behind by calling these crazy people and still calling. I called them 25+ times, every time explaining from scratch. They didn't send me a single email regarding the issue. Worst experience of my life.

Shipping of phone. The one thing that I DID mind about having my phone shipped to my address is that a "nosy" housemate knew about my shipment. I even contacted the shipper to NOT have it brought to my home address, yet the shipper DID bring it there anyways. VERY PISSED about that!

Made a claim on my v10. They sent me out a v30 with no charger and the v30 uses a different charger. My case didn't fit. Call them up and told them I was returning the phone and wanted my deductable back. Every time I call all I get is the runaround. A different answer every time. To top it off they just sent me a charger 4 days later. I am still wondering when I get my deductable back.

This phone is much slower and doesn't hold a charge. It's RIDICULOUS. I know it's probably a refurbished phone but it should at least work properly. I'm very disappointed. I thought I would get a good quality phone.

Screen cracked, dropped phone. Was helpful in reporting incident and sending me out another phone. Thank you. Important to have the insurance. The people handling the incident were good at taking care of situation in a short amount of time.

I just want to say thank you again first and foremost. Secondly I would say, you all do a fantastic job with assisting y'all customers with awesome service. This is my first time losing a phone and I got it back thanks to Assurant. Keep up the Good Work!!!!

Samsung Note 4 stopped working. It was replaced with a Samsung Note 5. Which was an upgrade. This process was brief. It did not long as I thought it would be. The customer service rep was very courteous and professional.

My daughter’s phone was damaged. The screen had shattered after she dropped it on the ground. Your claims department was helpful and quickly got her a new phone. Furthermore, I received update emails throughout the process. Thanks!

I received the replacement phone overnight. Unfortunately it was faulty as it heated up worse than my original phone which blew apart the back due to the battery overheating. After the information had been transferred into the replacement phone it was hot. I let the phone rest (not charging) overnight. I then played one crossword puzzle and it heated up again so hot I could not touch it. I contacted Assurant to inform them but could not speak to anyone. I then contacted T-Mobile and their tech dept sent me another phone (another $5.30 charge after your $99 charge.) This second replacement phone from T-Mobile works. I am aggravated to say the least of the charge and having to yet still find another replacement.

I paid my fee, submitted all my information, and it took 5-7 days to process. 5-7 days is unacceptable, and 3 supervisors could not tell me why it took that long. RIDICULOUS! UNACCEPTABLE! Poor customer service. I will be purchasing my cell insurance with another provider from here on out. Square Trade or Samsung Premium Care, here I come.

Agent was knowledgeable and courteous. I was not on the call long as they were very efficient in resolving my issue. I have used Assurant in the past and have always been pleased. I will continue to use Assurant for any necessary needs. Thank you.

Return of cell phone and processing of claim for replacement. Timely, friendly, straightforward... We had no problem accessing instructions and received the return box in a timely manner. The one thing that I would recommend is to include instructions to tape the sides of the box; it's not a sealed envelope but rather a box that you fold and put together, so I taped the sides of the box so that they would not be snagged and consequently opened during shipping.

The new phone arrived within 2 days of submitting my claim. The new phone appears to work in excellent condition. The labeled return envelop was very convenient. I was nervous that it took about 10 days for confirmation that my returned package had arrived.

As soon as I successfully contacted Assurant Claims Department and provided all important information needed, my request for replacement was expedited very quickly (lost/requested on 8/5 and was sent overnight 8/6). That’s impressive! My personal thanks goes to Assurant Claims staff for their excellent quality service.

Wrong phone, took forever, sassy representative. My subject says it all. Sent me the wrong color phone. Been with T-mobile/Assurant for over 10 years. Never had I wait over 3 days to get a phone. Make matters worse the representative was so sassy. She probably ordered me the wrong phone on purpose.

Have had a few claims through Assurant and every single time I'm amazed with overnight delivery. Assurant always follows through with their promise to deliver excellent customer service. I haven't been disappointed once.

The process of getting my phone replaced was fast and simple. I received my phone the next day and at almost the precise time signified by the mail tracker. The replacement is working perfectly. I'm glad to have a crackless screen again. Thanks.

I requested to not have phone delivered because my phone was found same day. I requested a new one 4th of Aug. Then package came. Returned it to UPS. Then they sent it back to me. I then left package on door step to return. Now package is nowhere to be found. I. Ieft 149.50 on my Discover card and need my refund.

I was very happy with how fast my claim was processed. My new phone was overnighted and changing all info over was very easy. I would recommend that anyone insure with this company. No hassles to go through.

Customer service was excellent... Got a replacement phone in 1 day.... Easy postage paid envelope and instructions were given on returning damaged phone!!!! Would definitely pay for this insurance. It was well worth it.

This was my second claim and just like that first the experience was fast and easygoing. No complaints on service or correspondence. They keep you well informed during the complete process. Each time was easy.

Service was fast. All agents I spoke with were polite and helpful. I called one day and the next day I had my new phone and information how to return my damage phone. This is the first time I used this service and the experience was great.

My PHONE was stolen. I very happy to have a CLEAN and new phone. THANKS for the quick reply. The person I spoke to was very helpful and I so happy to be with a PHONE again.

The customer service representative was very polite and asked how the phone was broken and then explained my deductible and how to send the old phone back.I was very pleased to get the new phone the very next day.

This is my first time doing an online review because I actually feel the need to. This has been Worst customer service experience ever. I Filed my claim August 2. It’s now August 16th. Still no phone and do not know when I will get one. I’m definitely done with T-mobile and their “insurance” as a whole after this.

Horrible customer service, the baddest experience I've had so far. Exchanged my broken phone for a replacement expecting it to work and they sent me a refurbished phone that the touch screen didn't work. After that I had to deal with them for 3 hours on the phone and left me without a phone because I had to send back the bad phone in order to get a new phone which is stupid because my job requires my phone which I didn't have for almost 2 weeks. Since the messed up phone they sent was horrible and then had to send it before requesting another one. Completely horrible. Hoping I never have to deal with them at all.

It was a quick and easy process, everything was done in about 5 mins to fill out claim. I received my replacement phone in 2 days which I'm thankful for because I need my phone for work. Also, return process easy as well, usually you have to take phone to UPS or FedEx to be returned. I was able to just pack it up and put it out in regular postal mail! So much easier!!!

Prompt and reliable service. The customer representative was amicable and ready to assist thru the process. I will keep my business with this company since they are trustworthy. The process was painless and fast.

I lost my phone and I never have before, when I needed insurance to come through, it did. The price for replacing my lost phone was affordable and I was given a better device because mine was outdated. I had it in 24 hours. I hopefully never lose another expensive smart phone, but if I do, I will be glad I have this Insurance. They made the best out of a stupid situation.

Very pleasant and totally understood my concerns. We were able to resolve with no problem thru filing a claim. We received our replacement device as promised from your representative. So glad we used the insurance on the device.

The replacement phone they sent me looks worse than the phone I sent back. Aside for the small crack in the bottom corner of my old phone, it looked way better. This refurbished pool phone I was sent has the chrome scratched on the side and doesn't look as well as the one I sent in. I'm highly disappointed and feel I should have kept my original.

Everything went great, phone came in way before I expected it to. The only problem is that my son who owns the phone is having problems transferring info so if it is possible to send it in tomorrow 8/17, which may be a day late or so.

Excellent and prompt service. Professional and friendly customer service. All my questions were answered and delivery of my phone replacement was on time. Thank you for handling my device claim professionally and keep up the great work.

I pay every month for insurance and yet still had to pay 50 $ for a used phone to replace the one I had insurance on and the phone that was sent is slow and glitchy. So unhappy. I was on the phone in the store with your people for almost an hour. The store employee even agreed my phone should have been a tier 1 not 2!

I have had a very bad experience with this company. The replacement device that they sent me was itself broken and when I tried to send it back to them they failed to send me the shipping label for couple of times. I Still don’t have the shipping label to send them back their broken replacement device. I called them more than 10 times, BUT NO HELP!

The worst experience ever. I wouldn't recommend this service at all. This has been the worst 30-day claim. I'm still waiting for my refund. None of the Assurant departments communicate with the other. I'm left in the dark.

Just send me a phone that was assign to another person T-mobile catt to try to help me but they could do anything. I had to go 3 times the T-mobile office to get my issued resolve. I don't have the order number.

My Experience with Assurant was excellent. They took my information and understood the situation and approved getting a new phone with no hassle and they replaced my phone with a new phone within a couple of days.

I have called SEVERAL times. I have not received a package label to send back my phone. And I’m upset because I do not want to get charged for it. I cannot afford to be charged another time. Other than this it’s been okay. But only when speaking with someone from the states. They were so nice and understanding. Any time it was connected else where they haven’t helped me.

I was sent a phone that did not work properly (battery only lasted for short periods of time). I sent it back and was assured that a phone would be sent to me within 24-48 hours. It's been far longer than that and no one can tell me when my phone might arrive. More than one employee has suggested that I could pay a second deductible and I might get my phone quicker. Worst experience ever.

So it took forever to get through to use my insurance on my son's phone and then when the device came it wasn't working properly. Cannot access internet. Will not let me access my google account and keeps resetting my passcode. After paying the 99$ I now have to go out and purchase a new phone at my Verizon store because I need a reliable phone for a trip on Monday. I'm 2nd guessing if paying insurance each month is even worth the hassle and then to get a junk device as a replacement is just ridiculous.

Requesting the replacement and paying the deductible was smooth. The replacement phone was delivered within a week, but not within days. Fortunately my phone was damaged but still usable. The whole purpose of having this coverage is to not go a long time without the device.

Phone was damage and l received a replacement 5 days later. I was a little disappointed on the shipping process. The process wasn’t too smooth. I called on a Wednesday and didn’t receive the phone until that following Monday.

My cell phone was an old Galaxy S7. It was malfunctioning as the battery would drain in a matter of 2 hours, regardless of what setting it was in. I contacted Assurant and notified them of the problem. They sent me another Galaxy S7 and asked me to return the old one. When I received the new one I noticed that the camera wasn't working. I called Assurant and expected them to send me another replacement, but they denied my request and told me to go to T-mobile and have them deal with the issue, as the replacement phone was under warranty. T-mobile did what they do best, and sold me a new phone, giving me credit for only a small portion of the cost of the new phone. The purpose of insurance is to indemnify the loss, not make it worse by sending defective/refurbished replacements.

Lack of communication. No follow up with client. I had to call to multiple times to get them to do their job. Waited almost 2 weeks without a phone. Yet I was the one calling to ensure that they got the device. Yet I called and no one knew what I was talking about.

I have a iPhone and broke the screen. When I called it to do the claim the lady on the other end was pushing for me to take it to Apple. If I did that I would have to drive a little over a hour to drop my phone off. Then drive a little over an hour home and then the next day do the same thing. After trying to convince her that to do it that way was a hassle she finally let me do the claim with them through the mail. Once we did it that way everything went smoothly.

I used this service to replace my broken phone. The process was fast and efficient. Phone arrived lightning fast, the next day. The deductible is very reasonable and so are the premiums. I highly recommend that everyone have this service I. This the age of $1000+ phones. Really great job.

Great experience... I received my device the very next day... I have no complaints and would recommend this company to other people. Thank you for the awesome Customer customer service experience. Greatly appreciated.

I receive my equipment quickly as they say, it has easy instructions for returning damage device, even the USPS give you receive of the tracking number, Assurant notified also that the device has arrived. Replacement device works fantastic.

I was very satisfied on receiving my replacement phone very quickly. It was an easy process, keep up the good work. I will always have insurance on my product. I will surely let my family know about my experience and Friends.

Tablet. They made everything simple and very understanding. I have never been disappointed with my customer service representative or my devices. I would definitely recommend this to a friend and use it again.

As a customer of Assurant since I had insurance on phone I knew that my incident would be taken care of as soon as possible. I didn’t have to wait to long for my replacement phone and appreciate the employees for their services.

My daughter dropped her phone into a lake. Assurant IMMEDIATELY replaced it, no questions asked, no hoops to jump through. The entire transaction was amazing. We were told the new phone would be sent overnight, but I guess since it was the weekend, that meant overnight on Monday. Other than that misunderstanding, it went perfectly.

I, like pretty much everyone else, have made my cell phone a big part of my life. The valuable information that is stored in it, calendar, reminders etc. Is very much missed when your phone breaks. I called Assurant immediately and I had the replacement phone within a couple of days. The service I received was exceptional and I really appreciate it. Thanks.

Called on a sunday. Was told it would be there the next day which was false. Called again and couldn't find out information till I said the address when I opened the account. This was problematic as I moved a lot, I gave my soc. # and date of birth but that wasn't enough. It arrived at 4 pm on Tuesday and didn't get it till Wed. Don't tell me it will be there the next day when I have a friend whom I need to wire money to but have no phone so it was a pain in the **.

They were not professional and did not take responsibility for their actions as a company. I was given an arrival date for a replacement device on a recorded line from a representative. After making arrangements and waiting an entire day it never came. Once it arrived the next day the call center supervisors said all they could do for my inconvenience was apologize even after I asked for the call to be reviewed by management. He explained call center supervisors do not have managers. It was very inconvenient and I did not feel valued as a customer.

The process was easy, there was a slight mixup which made it a bit longer of a wait but that was on us, not them. The phone came and works great, it's a little slower than the previous one but it works, that's that main thing. Overall great experience to work with, no complaints.

I was able to get a replacement phone. They shipped it within 2 days that was great.??? It was a no hassle transaction. I paid my $10 dollars and was on my way. It saved me a lot of time and worries. Easy and quick.

Service representative very friendly, knowledgeable, and articulate. Service representative was easy to understand, no foreign accent, no nasty attitude. I would highly recommend to anyone needing to submit a claim for damaged goods. I received my replacement device overnight. It was wonderful!

My claim was handled in a very timely and very professional manner. I was pleasantly surprised as to how easy it was to file a claim. I filed two claims at the same time and both devices arrived in a timely manner.

I had the best experience always with T-mobile have been a loyal customer for almost 4 years. I lost my phone and Assurant replaced it for cheap. I recommend that people try t-mobile and put warranty on everything you buy.

I found my lost phone before you shipped out my new one and despite your team confirming they wouldn't disconnect my service they did anyways. The day I returned the replacement phone, my service was cut off and not restored for 6 days - I'm a new mom whose husband was out of town and there was no way for anyone to get ahold of me other than wifi via social media. I'm exceptionally dissatisfied with how my account was managed. The only reason I gave you an extra star is because I did receive my phone in a relatively timely manner albeit a day after its scheduled delivery date.

My experienced with Assurant is excellent. Always resolve the issue and delivered is super fast. Assurant always there to help you. This my 3rd time using Assurant. I'm very satisfied using this company.

I was making several attempts to get a black variant LGV30 but instead I received a silver phone. They said if they had one available and I mentioned that I wouldn't mind waiting till one became available because of availability. I don't know why it so difficult to send a black color Lg v30. 0 stars if possible.

We'll I'm not understanding how I called 4-5 days prior to me being able to pay for the replacement phone for my daughter, they have to upgrade her. When I do call back, now they have the obsolete phone available.

I'm not happy with the replacement I got. The phone constantly restarts without any warning or setting to do so. It happens several times during the day. I can't believe this is the type of replacement I get and pay for it. Assurant is getting worse at replacing phone equipment.

Agent was very knowledgeable, understanding, professional, and fast. Agent listened to my concern/problem and at the end helped me with my issue and resolved it. With the first agent I spoke from T-Mobile seemed she did not care for my issue but the Assurant agent was the total opposite.

Very positive experience. The replacement phone was shipped fast and I was pleasantly surprised to see that the phone looked brand new and it came with all new accessories. Considering how much I have paid in for insurance and that I had a $100 deductible I was very happy with the transaction.

It was difficult for me because it was so high of a deductible - I couldn't understand why I had paid for insurance on it in the first place. Imagine paying 30 a month for 3 month then 250 to get a 500 phone replace and you know how angry I was. The phone dropped in price by 500 (to $500 new) in the 3 months since I bought it just before the next upgrade of phones came in it still required a 250 deductible for what used to be a 1000 phone. If the value was 1000 sure. But, it wasn't; it was a 500 phone now and I got no value for the insurance at all. I almost paid for a new version of the phone and saved nothing. It made me so upset I wanted to leave T-Mobile for good.

Assurant replaced the phone quickly as promised and the representative was very knowledgeable and professional. It was a good experience, I would recommend their services to others. They shipped my phone out to me in 24 hours and I shipped my damaged phone back to them in the envelope which they provided with my new cell phone.

I am having trouble getting all my information on my new iPhone so need a little more time then the ten days allotted for redelivering of iPhone. All Facebook friends have disappeared. All emails did not transfer and so on.

I have never had such a negative experience in dealing with any customer service in my entire life. I had to call corporate due to being lied to - you can verify this by the phone logs of the lying management of the department. Multiple lies told to me. Both phone sent to me are broken - the current one is not. Will not install apps due to it saying they have already been installed on device with a different account. This matter is still unresolved.

I broke my phone and filed a claim. I got through the process quickly and received my replacement very quickly and was able to send in my broken phone with the case that was sent to me with my replacement phone. Thank you.

I received my replacement, and of course it's refurbished... but it now takes almost 4hrs to completely charge, and that is with my Note 8 fast charger. And sometimes when I turn it off, it won't turn back on, I have to hit volume down and power to do so...I should not have to go through that, if you were suppose to send me A WORKING phone. ESPECIALLY if I'm still paying on it.

The experience was great. The rep helped out and took care of me. However I dont know if they payed close attention to the order because I went from a galaxy 7 to a galaxy 8 and where I assumed that the accessories would come with the replacement phone they didn't. So now I have no other choice but to go PURCHASE a NEW charging cable (7 has micro USB and the 8 has USB C) that should have come IN THE BOX. Is there any way to get what I should have gotten???

I input my order on a Monday morning. By the same time the next day my phone was on my desk at work! I live in Hawaii and cannot begin to explain how grateful and thankful I was to have my phone!!!! Love this process and the website is so easy to maneuver through!!!! Love love love 10 stars.

Assurant was great to work with. I received the phone in two days without a charger. I went from s7 to s8. The 8 takes different charger so I called and they sent a new charger! The charger that sent me does not work very well. Please send a new charger.

I am pleased with your response in solving my situation as quickly as possible. Thank you for completing all matters. I am back using my service, and I am fully satisfied. The old telephone has been returned to you as of mailed on Monday August 13th, 2019. Thank you again.

Had a broken phone and was handled professionally and in an expeditious manner. They sent me my phone. Phone super fast and without incident. I would definitely recommend this service to everyone. Doesn't make sense not to have it when using an expensive phone when anything can happen at any time. A true pleasure.

All went well no complications. Product received in good condition. I wish when the product is an older model the fee should be less or zero. Customers service was good and straightforward to talk to thanks.

Replaced lost iPad. I lost my iPad and filed a claim. You replaced the iPad with no problem. Very quick service. Very satisfied with your service. If I ever have another problem will be sure to contact you immediately.

I made a claim on a phone and I never got it. Not did I get a call about the claim. So I called and spoke with a supervisor. She help me get the phone next day after a week passed by. My main complaint is they sent me a phone that Is a 2015 model. The phone can't get any new version apps nor can it be upgraded. I really got upset at the point that I have paid for the insurance for 6+yrs and I can't get a newer phone. I'm not asking for a new one just one that is up to date after all the money I have paid for the insurance. Now I'm working with the mobile phone company and there is nothing they can do beside send the the same phone or I have to purchase a new one. Smh. Waste of money on insurance that don't work for you but against you. Note that I will report this to BBB.

The shipment come on time, team was very helpful. The replacement iPhone X came with Tmobile sim card. I would recommend this to friends. The call center was a bit confusing but it turned out they take good care of customers.

Rep was professional and handled my claim professionally and timely. Rep was very pleasant. Excellent customer service. Suggestion: Given the short amount of time to return a damaged product, USPS labels for a faster delivery should be provided.

I think that you should consider offering the client a simple protective case with the phone until one knows which phone is going to be delivered. In my case, I dropped the new phone which caused it to crack on the corner. A simple silicone case which probably costs pennies would suffice.

They are always prompt, courteous and friendly. I appreciate their patience and always get our phones back to us one or two days and sometimes the very next day. The associates are always pleasant and concerned about your phone being broke and how they can best get the issue resolved.

My phone broke, I reached out to assurant and they went on and beyond to help and sent me the new phone next day shipping with no issues. I received the phone and it’s like nothing ever happened. Customer service are great at what they do. God bless. I am very blessed and recommend this company to anyone.

I called in and did a claim on Saturday for my daughter's phone. I paid the deductible and received an email. On Tuesday I got another email saying the phone was delivered at 11:46 am and left at the door. Not only was my daughter home but I also had an electrician here. NOT ONE OF THEM SAID FEDEX STOPPED HERE. I spoke with Nick (a manager) who told me I needed to contact them myself and then depending on what they say "we'll SEE WHAT WE CAN DO". They didn't even offer to track the package and see where it went or try to get to the bottom and why the hell do they not require signatures?! I mean this is an iPhone. I asked for a refund of my deductible and I was going to cancel the insurance but he wouldn't do that either. As soon as I get to the bottom of what happened to the phone, I WILL BE CANCELLING HER INSURANCE AND MINE!!!

Very fast service and processing, but they replaced my phone with a different color model. If I am paying for a replacement, I would expect to get the exact same model. This is something very important to me.

I lost my phone and it was replaced immediately. They only asked a few questions and it was replaced. It was worth getting insurance or else I would have paid $700 plus. Assurant assures you security even though you still have to pay $150 for a replacement.

Report of stolen phone returned with 100 percent positive interactions with all US Cellular personnel. My phone was replaced in less than 24 hours after interaction. The price was reasonable considering replacement cost!

When I first called no one told me what the deducted would be. Then I called back. They told me the amount, I then told them I was having issue with uploading my information. The person stayed on the phone and walk me through. Called the next day. They told me that I had sent it to T-mobile instead of MetroPCS. I informed them this is what I was instructed to do. Unloaded again. What should have taken 24 hours took 7 days. Not happy, then I had to take it back to the store for them to transfer my information. Not a good first impression.

The whole process went smooth, from starting a claim to receiving and return the devices. No issues whatsoever. Very pleased with the quick service and easy process. The claim was approved the next day.

The replacement phone was sent very fast. I give Assurant 5 stars. The phone was received was correct. I would like to know what other services your company provides. Please send me more information..

Everyone was professional and handled my claim in a professional and timely manner. My device was delivered on time and I’m happy with my claim. I’m definitely going to keep Assurant as my go to company. They were fast and professional.

Contacted Assurant by phone. They started my claim for a broken screen. Finished my claim online. Took a little longer than I had been told. It was 6 days before I received a new phone. But it was the same phone and the color I wanted. Completely satisfied.

Unfortunately I lost my phone which is iPhone 6s Plus and filed a claim. On the next day I called to check the status and I was informed that my claim is not approved or denied because the phone is not active. T-Mobile intervened and find out there was mistake done by Assurant's associate who filed the claim who filled it as iPhone 6s only. I run business with my phone and I sustain financial loss of $1500. I asked for manager but nobody called me back.

Waited more than a week for the claim to be processed. Final a phone was sent and left at a front door somewhere. Had to call again and file 2nd claim and pay add. Fee for a phone they lost. So 2 weeks without a phone and 500.00.

I received prompt courteous service. When I had a question, I got an immediate response. I received my replacement phone just like they said I would. I like the fact that the postage is already paid. The process is very smooth and easy to follow.

Everything went just fine. However, it would have been easier on me if I had not had to come up with the $249.00 deductible all at one time. Maybe a way could be found so that I can deposit funds for the deductible until the full amount is available.

I had a son put on my account and somehow his phone disappeared... Thanks to my mobile store convincing me to get the insurance I was able to get the phone replaced... Mobile was very efficient and the operator made it so easy. Thank you for all your help.

Simple, Pleasurable, very professional experience, great timely matter. Thank you for your intent and purpose. Great to know that you stand behind what you say you do. May everyone, could have the same experience as I. ;)

My phone broke. Called insurance. Made arrangements to receive my replacement phone. Baden Insurance fee. Had my phone delivered home Within 3 to 5 days. Very satisfied with my new phone and satisfied with the insurance I have.

Thank you so much for replacing my iPhone 7. I dropped my phone and the screen cracked, the camera didn’t work and the battery was not charging correctly. Your customer representative was very pleasant on the phone with me and she helped me step by step on how to submit my claim. The new phone is wonderful.

Took the damaged phone to the local T-mobile. They looked up my account, saw the insurance payments. They used the electronic devices and the phone and guided me through making the claim. WORKED PERFECTLY! It was supposed to be an "overnight". Everything was processed on a Friday. I did not get the phone until Tuesday morning. Is that a complain about Assurant? NO, it was Fed Ex that had its own problems (arrived Sat. afternoon in a near by suburb). Stayed there until Monday, but missed some transfer, and ended up at my door, Tuesday morning. OH WELL! The old phone was FUNCTIONAL, just a badly cracked screen. (Someone dropped a box of books on it while I was doing some charity work.)

I purchase my phone insurance from my carrier. Upon damages it my phone screen I place a claim with Assurant and they process my claim and I received my phone within 2 business days. The customer service department was very helpful in keeping me inform regarding the status of my phone delivery. I would highly recommend this company for any device coverage.

Spoke with male reps on 7/23 around 6:30 pm and I was not treated as if my phone was just stolen from me; the rep (whose name I have written down on my police documents) kept asking me about making a payment despite the fact that I told him my debit and credit cards had been stolen as well. His attitude was off putting and less than helpful. I was greatly disappointed considering the circumstances. The second male rep I spoke with on 7/25 also gave me a hard time about payment methods and upgrading while I was at T-Mobile and I was just disgusted with everyone by that point. CUSTOMER SERVICE REPS NEED TO BE MORE SYMPATHETIC TO THEFT CLAIMS CALLS period, and if I can come back to update and add the names and times of these calls I will because it was not a good experience for me.

The agent in charge of my claim was very courteous. After my deductible payment processed I got my replacement phone in about 2 days. Very speedy service. I am glad that I chose to get the insurance or I would have had to pay full price for a replacement device.

I submitted a claim for what I thought my son claimed to be broken screen. I submitted the claim with Assurant and as a cracked screen but later my son clarified that he lost the phone when grocery shopping (it had a cracked screen). I tried to change the claim information that very next day by contacting customer service; this was before they had even started to process the claim. I was told by customer service that the reason for the claim cannot be changes and that they would charge me for the value of the unreturned phone, All this even when the deductible I had to pay was the same for a cracked screen OR lost phone. We talked the store manager into letting us search the store after they closed since no one had yet turned it in. It ended up being behind the the checkout stand. We searched for 7 and a half hours; all this because of the inflexibility of Assurant. We will be cancelling their insurance plan and reporting our experience to T-Mobile.

One of the iphones in the family plan got lost. The device was replaced within 24 hours of my call to the insurance company. The customer care was amazing and the person I spoke to was very respectful. Thanks!

Thank you very much. It was reliable and fast. My phone was totally broken and I’m paying a lot for my children's phone so I wasn’t able to buy a new phone so This was a good solution to replace it with a new one and the process didn’t really took long. Thank you. :)

Having trouble downloading past audio of songs off phone. It was important to me because I am having surgery on my throat & could lose my ability to sing, past choir members who are either gone (decease) or moved to other churches & I wanted to keep for special memories. Found out I have an extra piece missing from phone - very disappointed.

My daughter had dropped her cell phone and shattered the screen. So I had to call in a claim on the account. It was a very fast and quick process. The operator was extremely polite and took the time to collect all the data and get the replacement phone out the door. Really fast turn around time, filed the claim on Sunday got the phone on Tuesday!

Wouldn't accept my claim without original receipt. Got phone 10 months prior. Many phone calls. Lots of arguing. Several calls to Samsung. After a week, I finally satisfied these people. They took my money for 10 months with no problem though. I should have used SquareTrade. I definitely do Not recommend Assurant. Stay away.

My experience was incredibly easily from beginning to activation of replacement phone. The automated filing claim experience was super easy and then the new phone was delivered less than 48 hours. It took such a load off our minds and it was such a no hassle experience! Thank you Assurant! We are very pleased with the outcome!

Assurant is breaching their own printed description of the deductible and the policies printed "Maximum Replacement Value".

It was very easy to file a claim to replace my phone. The shipping insert read "overnight" but was shipped ground. It would have been nice to have the phone overnighted due to the severity of damage to my phone.

Phone got damaged when accidentally dropping it. Upon calling The service Rep was exceedingly pleasant and quickly handle my claim. Very enjoyable session with the Rep and would most definitely recommend her to others.

Filing a claim was straightforward and I was quite satisfied with the overnight delivery of the new phone. I would highly recommend this insurance to those who are prone to accidents and losing things.

Super easy to file a claims online and within minutes for it approved. New phone was delivered less than 48 hours after and came with return postage and packaging. Once they have received my damaged phone I got a confirmation that my claims was closed. Thank you.

I didn't receive the exact phone or similar phone when I received my replacement. I'm currently still paying for my phone and it's ridiculous to receive a phone that's not like the one I had originally. I thought insurance was to cover the product that's purchased and the phone I received is not.

Your CSR did a great job in assisting me with the replacement of my damaged phone. He was very thorough in explaining the process. Thank you for your prompt services. They are greatly appreciated!