Assurant Phone Insurance

When I received my new product that was very excited to get my second chance at a new phone but once received it noticed to me that it came scratched was really upset and disappointed this was the first time this has happened which I have return with y'all before but I understand accidents happen as you can tell. But was a little confused and misled with the return progress because as you know this was my first time returning new replacement. Spoke with the representative of y'all and had a thick accent so couldn't really understand her. But may do with what I had because was my fourth attempt to try to get in contact with y'all but was really friendly and end up working with me. But overall 10 out of 10 service and reliable. Thank you ASSURANT and friendly employees

Two associates were extremely nice (** gentlemen with tattoos on his hands). The rest had a strange attitude like they don’t want to be there. I came 10 minutes early to pick up my phone and I was exploring new phone that I wished to purchase or settle a plan, nobody was seem interested to check on me. The gentleman’s I liked (one was gone and the second one was busy with another customer). Second, the store smelled on ** so badly. But that is nobody’s fault- that’s the new normal. Even I don’t think it’s normal. I work in service industry and I always wanted for my guests to feel welcome and respectful. Today I was just there to repair my phone and the atmosphere was a bit odd. I guess I will stick for the new purchases at Santa Monica location because they are rockstars over there! Sorry but they absolutely know how the customer service works!!! Repair technician was fast and overall AMAZING.

Accidentally damaged my phone screen when I was removing my phone from my pocket and it dropped to the ground and shattered the screen. I force the phone over to the Metro by T-Mobile store nearby my home in San Francisco California and they gave me the information I needed to get in touch with the company Assurant... I called them and they verified the situation and also give me the information that I needed to either pay my deductible online or at the store location so the next day I went to the store location and paid and within the lot of time I received the replacement phone package. There's a box to send it back that was provided and I just need the transfer the information from my old phone to the new one and get that taken care of and then I'll send that back to them. It's all done in a timely fashion and just looking at the phone that they sent it's it's very nice so I just have to transfer everything over. Thank you. Bryan

Updated on 07/08/2022: I got a good answer back from company. Just that I should have known before I went ahead and paid for the new TVs. Didn't know it had to be equal value. I am willing to work with them. They said I have 180 days to replace TV if I want claim paid.

The people who helped me on this claim were wonderful, professional, and courteous. However, it was a huge hassle to get my claim filed and processed. I have this policy through Xfinity Mobile and it’s an iPhone 13, so I also have AppleCare. You would think being double covered would be better, but it honestly becomes more of a game of “pass the buck”! At first Apple told me to take it to Best Buy to be fixed, when I made an appointment and showed up the guy told me they don’t have the parts for the 13, so he would have to order them, and keep my phone for a week!

This is the worst insurance service ever and I regret paying monthly. Do yourself a favor. Save your money. I lost my phone and filed a claim. The deductible on an iPhone went from $100 to $249. Three days in and going on my 4th day and my claim is "in review" which means I still don't have a phone and have no idea when I will get one. On top of that, no one on the phone including managers are of any help. Most of them say they will transfer and then hang up or say they will escalate the case and nothing happens. I am very frustrated as a customer that I paid into something that is proving to be worthless. Because no one can help me and they are dragging their heels on replacing my phone, I will probably have to go with a phone for longer than a week. NOT what you expect when you pay for insurance. I would not recommend them at all.

If you have phone insurance with Tmobile Assurant CANCEL NOW!! They don't listen to what the customer says and they transfer to each other so you're constantly repeating yourself. They say they're leaving notes and refer to go to mytmobile to check the status of the "updated claim" that hasn't been updated. I've called just about 2 times a week and each time they put me on hold and hang up the phone. I've requested to speak to supervisors and they put you on hold and hang up. If you have insurance with tmobile just cancel it. You're better off just buying a very good phone case and not ripped off by these people. TMOBILE employees couldn't even believe how rude they are. That's why they can't even speak to the employees of Assurant. That should be a red flag right there. A tmobile employee tried to help me and call them several times and couldn't get through. Don't bother, they'll rip you off and have nothing at the end.

I was told by one Assurant rep. that we could have my wife's stolen replacement phone shipped to a post office, if we got either a P.O. Box or General Delivery set up, so we traveled over 25 miles (at great expense) to set up a P.O. Box address (also at great expense, we could not afford), only to be told "no shipment to a Post Office address!!! We are homeless and have no other address, and no T-Mobile store where we could pick up a phone will accept delivery either! My wife has a friend who lives nearby, but she cannot reach her because her contact info is on the stolen phone! I would not only ever recommend Assurant to anyone else, ever, but am intended to sue over this (and have already filed an FTC report about it)!

I have been paying for device protection for years now and have 3 phone lines with t mobile. And just started using this service. My device started acting up. I put in for a phone replacement and the device they choose to send me was a refurbished $50 dollar phone opposite of what the Assurant agent told me I would receive. My deductible costed more than the phone. Tried to call to speak with a manager and they keep hanging up the phone instead of letting me speak to someone. Keep your money instead of phone company uses them. Deceptive practices.

I had filed a claim due to having broken my phone. I did receive the replacement device on time. That's a plus. I mailed back the replacement device immediately in the return envelope provided by Assurant. I added tape to ensure that the device would not come out during transit and then took a picture of the tracking number to make sure it was delivered. A month later I get an email from Assurant reminding me to return my replacement device. I checked the tracking number and it showed it was delivered. I called customer service and they told me that they had received the device, but that it wasn't processed yet in the warehouse. Thinking it was all settled, I left it at that. Big mistake.