Assurant Phone Insurance Reviews

Assurant is amazing. However, the employee at Batteries Plus on Greenfield and Highway 100 in West Allis, is unreliable and untrustworthy. He broke the back of my phone while fixing the front screen, and it's been a fight to get ahold of this person to have them fix it free of charge. However, I did have the back repaired today along with the front glass screen that I broke last week. So I am hoping that Batteries Plus at said location will be paying for the repair of the back of my phone.

I applied for Spectrum service via the Big Apple Connect Program. The service agreement included free Spectrum mobile service for a year with a new SIM card for my current device. Spectrum Mobile guided me through the Assurant phone trade-in program, whereby trading in my phone, I could receive a promotional credit to cover some or all of the cost of my new phone provided. My bill for the trade-in transaction was my New York state and local taxes and amount owed on device after the trade-in promo. ($18 total). New phone provided was Moto G 2025, from previous Samsung Galaxy A14 5G.

From the moment I scheduled my repair appointment to the moment I picked up my phone, the entire process was seamless and stress-free. The team provided exceptional customer service every step of the way, keeping me informed and ensuring all of my questions were answered. Their professionalism, attention to detail, and friendly attitude truly made the experience stand out. It's not often you find a business that combines expertise with such outstanding customer care. My phone was repaired quickly and works perfectly! If you're looking for reliable service and a team that genuinely values its customers, I highly recommend them. Thank you for a fantastic experience!

My girlfriend lost her phone which we paid an arm and a leg for. We paid the insurance deductible for Assurant and when the phone came it was the incorrect color. Our gripe with this is, why offer us to choose the color and then send us the wrong one? The phone got here in a reasonable time which is why I gave 4 stars. But I deducted a star so people can know that if they care about the details of their device, Assurant may not come through so you know what to expect.

It started complicated at first with me going to T-Mobile store. They helped me file a claim, inspected my device and put me on conference call with Assurant. Turned out the first Assurant rep, after qualifying my claim and got all my info, assured me of the replacement, did not complete the claim and left me hanging waiting for my device. After waiting for a few days and wondering when and where the replacement device is, I called again and the 2nd rep was really helpful and processed my claim to completion. He was also wondering why it was left hanging. I eventually got my replacement device and the activation was easy. Thankful I got a very helpful rep on my 2nd call.

The cover purchased with the help of store employee never fit the phone. It was over the side buttons for on/off and column. Eventually, the buttons broke and I had to push my thumb nail into the opening to turn it off and on. New replacement phone. Has same issue, unable to find compatible cover that does not interfere with control buttons. I was advised to purchase cover thru Amazon. Sorry, I do not like to shop on Amazon! I need a cover. I do drop my phone from time to time.

Why pay for insurance if they can't even do what they are supposed to do? So I pay for this insurance for my cellphone through Spectrum, they literally just came out with a NEW Samsung Galaxy Z Trifold phone. I pay a deductible for my phone and get told they don't have any in stock. I have a Samsung galaxy z fold and the inner screen cracked just by closing the phone. Now this phone alone is almost $3000 dollars, they tell me they want me to go buy the exact same phone make and model and get a receipt and they will reimburse me for the purchase. Tell me how it makes sense, why would I go spend 3000 dollars on a NEW phone when I can just send it in to one of THEIR repair shops and get the screen fixed. I'm already paying 3000 for the phone I have now why would I spend another 3000 for the exact same phone.

The phone contact associate was so kind. Helped me get a new phone with confidence. Shared promotion and and helped me understand what was covered the different levels of coverage. Took her time explaining until I said, "Great. I understand now!!" I was so thankful when I went to Spectrum and when they had my account uploaded she had everything that was needed for a smooth transition.

Got this message, "We recently sent you a replacement device for your Protection 360™ claim. As part of the terms of your coverage, you’re required to return the damaged device to us by 07/18/2026. Our records show that we haven’t received it." I sent it back like a week ago. Please check your incoming mail. My experience was good until you guys are trying to scam or charge me over nothing. I got a receipt from the mailing place when they scanned it in.

I cracked my phone screen on the concrete, and needed a repair ASAP. The entire process of filing a claim, scheduling an appointment, and getting the repair done was very quick and timely. I was able to get my phone fixed the very next day. This was much sooner than I had expected. I highly recommend!

Knowledgeable, professional, and courteous. Definitely 10/10. Very patient. No surprises and polite. Just with their business was closer. One of the better, businesses, that I’ve dealt with. Timeframe was within what I was quoted. Thanks CPR for an awesome awesome experience. I was more than happy to leave a tip.

I have had THE WORST EXPERIENCE of my life!! Their system and website are so flawed I am speechless on how idiotic their platform is and their support staff. Took me weeks to work through a simple claim and in the meantime I was out my phone and lost thousands of dollars due their systems and stupidity. Unbelievably upset, disappointed and frustrated.

Terrible company. I filed a claim for my cell phone, which I lost at sea. They told me an investigation would be opened that would last 5 days and that I should wait for a response. It's ridiculous to pay for insurance for so long only to be treated like this. You're supposed to pay for insurance to have this kind of protection, but they don't care how frustrating it is not having a cell phone these days, when it's essential for work and everything else. It's definitely disrespectful and ridiculous Too bad an experience, I absolutely do not recommend them. T-Mobile should have more comprehensive insurance options.

Miss my appointment. Guys do not make me feel any sort of way. They just said, "Come on we'll work it out." While I was in there the wrong claim was actually filed probably my fault. But Garrett was right on top of it. He made it all work for me. He walked into the process and I walked out with a better phone than what I had. These guys are amazing at what they do and they actually take pride in what they do and that's hard to find sometimes.

Someone sent in a claim for my phone, saying it was stolen. Assurant shut my phone off and then shipped a new phone to an address in another city... I am a traveling nurse. I went into T-mobile and called assurant right away. I asked them why they did not even try to verify this! Why did they send to an address that was not mine. They refused to turn my phone back on...despite me being in the tmobile store with my phone in hand and my driver's license. They turned my phone off for almost a week. I had to purchase another phone to be able to work until this was resolved. They had no compassion even though this was the fault of them. Despite my tears and my frustration, they did not care at all. I was penalized for someone else placing a false claim. I never want to deal with this company again.

I need tell someone I need more time to send back the old device because the Face ID is damaged and the stolen device settings will not let me erase the data. I don’t want to send it in the mail with all my personal and household info accessible. I also do not want to be charged the fee for not returning the device on time.

I was worried about the process of delivery and setup however, The CSR did a great job with activation with timely victory after a brief hold while being transferred to an agent who would do the final steps to complete my resume the phone service to the replacement. All I encountered were very polite and showed compassion for their product.

My screen was half blacked out. The top half wouldn't work. The bottom half would. Couldn't even play games. Nothing. Hardly bring it down to get it looked at. They took it. Got me another one within 3 days, they also help me set my new phone up again. I was very pleased with that. Didn't take them 10 minutes. I thank y'all very much.

Only took 3 days for you to receive my iPhone trade- sent USPS and I was notified right away you received it. It only took a few more days and I was notified my trade in value was exactly as the offer that was given to me. The experience with your company was totally positive and I would recommend you to anyone.

Not able to complete instructions sent via text for return of my trade in. It took numerous calls to Spectrum technical support and when advised to call Assurant their robot answering system did not recognize my number and hung up on me x2 attempts. Terrible!!! Even the Better Business Survey would not submit my review. Poor function.

My phone battery must have overheated because the back of the phone was completely detached from the phone. I had a phone case protecting my cell phone and that case is what literally held the phone together. I called my provider that transferred me to my protection plan, and it was a very easy process getting a replacement. I was very glad I had the protection plan for my cell phone. Better safe than sorry!

** at the office at Cherrydale on 291 completed the transfer of both our phones. She even stayed to complete it for us when she was supposed to be off. She was so helpful, and knowledgeable. I would always try to deal with her again if needed. Fantastic customer service.

I went to the store where I bought the phone. They told me they set it up. They did not. Insurance people were rude when I told them I didn’t know what a lot of what they were saying to do. Then they wouldn’t answer my questions or they kept repeating their memorized spiel. Very rude and not willing to help me understand or let me talk with anyone else. Didn’t get a straight answer to find out if I even had a claim. Very rude and disorganized.

We requested a back glass replacement because you could only pick one option, we were directed to the repair center, at the repair center we described our issue with the phone, the battery & the back glass needed to be replaced. The store could not completely help us because it requires 2 claims, we contacted the Assurant, they helped us revise the claim & informed us that a replacement phone will be sent. Phone was sent next day & all is well. Thank you Assurant!

Everything was great. I got wonderful help on the phone and in person with T-Mobile. Only problem was how long it took to replace the phone. Also how to log into things without a phone number since I didn’t have a phone yet. Trying to get into my T-Mobile account was hard as well because I have 2 factor authentication on.

The whole process was efficient, fast and exceptional! From filing the claim to location a repair shop. It was done all in one day. I had filed my claim at 7:00am and my phone was ready by 12:00pm the same day. I was overjoyed and in awe with the rapid service I had receive. The protection provided is worth every penny, A must have!!

This company sucks. I would never pay for this service again. I've had AppleCare and it's night and day from this company. Yes it's a quick easy way to file a claim but they send you clearly used phones that don't seem to be properly refurbished. The first phone I got had fingerprints all over it and scratches and then I sent it back and now today I received the second phone same thing. Scratches on the front. When they replace the screen, it should have no scratches. When it's refurbished, it's supposed to be like new. This company is a scam.

The guys here always do an amazing job! They're friendly, professional, and communicate every step of the way, so I always know what's going on with my phone. The repair quality is excellent, and they truly care about their customers. I always leave their business happy and would highly recommend them to anyone needing phone repairs!

Replacing a device has always been stressful for me. It's stressful to have a broken phone because everything I do is through my phone. Assurant's claim process was quick, they delivered my new phone quick, and the instructions to activate my new phone were spot on. Assurant took the stress out of a stressful situation. Thank You Assurant.👍

This was very simple. After my T-Mobile team confirmed my Protection 360 status Samsung A54, they gave me the website contact and I applied for the replacement that evening. My claim was approved and new handset sent by the next evening, and I had it the day after. With my T-Mobile team's aid, moving into the new unit was simple. Returning the defunct handset was an equally easy matter of putting into the box, filling the label out and sealing it with the sticker provided. All done, no questions!

Good, although it took a little longer, than expected. Samsung promised it was coming the next day, but it actually came on a Monday. I was expecting it to arrive on a Friday. I was out of town when it arrived, and could not get to the T-Mobile store until Wednesday.

Replacement phone was not new but ok. Because of damage to phone, I would have had to buy a new one, so absolutely worth it. However transition to new phone was dislfficult and I still don't have it working like my old one. Replacement phone is glitching on occasion and I hope it continues to function.

I traded in my phone at a Spectrum store less than a month ago when I purchased my new iPhone 17 Pro Max. I was informed that I would receive a trade-in credit, but I have not seen any credit applied to my account yet. The device balance still shows the full financed amount. Please provide an update on the status of my trade-in and let me know when I can expect the trade-in credit or promotional credits to appear on my account. Thank you.

Excellent service. Highly recommend. Very friendly, courteous, respectful. Store was not too far away from me. Parking available. I waited at the store. They have tables and chair. A/C a plus. Very clean and comfortable. Would go there again if I need to repair my phone, without hesitation. Try them you'll be glad you did.

Quick and seamless replacement process for my Samsung watch. Gave me peace of mind knowing the process was easy and stress-free. My watch was delivered fast and set up was easy. I was able to go into my mobile account and file a claim. The process was hassle free and I received the exact same replacement item I lost.

Once I found out where to go to file a claim, the process was very easy. Verification of the need to replace was based on trust. The replacement phone arrived on time with no delays. The instructions to swap phones was easy to understand. The phone even came with a charging cord.

I got an upgraded device because mine was old. It was fast, easy, and accurate. I have never had issues with Assurant and due to always having fantastic service and easy claims, I always keep my insurance active. I even had a device that I purchased outside of my carrier and they still insured it and replaced it. Amazing!

For two weeks I have been trying to submit a claim for repair of Google Pixel 8a cellphone. The online claims system does not work. The online chat was useless, and after having my request escalated 3 times by 4 different agents and their 'manager', my claim is still stuck and incomplete. I paid for the extended coverage when I bought the phone from the Google Store, and now I expect it to be honored. I've spent almost two hours on phone calls and holding, what else do I need to do? I DO NOT RECOMMEND THIS FLY-BY-NIGHT SOURCE FOR CELLPHONE INSURANCE!

The service was great. There was friendly people and a very clean store. It was at a great location so I could shop, walk or eat while they repaired my phone. The repair was done in a timely manner, above expectations and sooner than predicted. And beautifully. I love the quality, knowledge and details the employees displayed.

I finally received my phone and talk to somebody that works with Assurant who was going to start working on getting my phone asap but I had already received it two days ago thanks for making it possible in receiving my replacement phone.