Assurant Phone Insurance Reviews

5-star results (full trade-in value + $5). 1-star automatic status communication (No automatic communication or status update from Assurant after I shipped my phone via UPS). 5-star Customer Service (after contacting Assurant regarding my phone status). Recommended service improvements:

I had an extremely positive experience getting my phone screen fixed. It was super quick. Insurance company was so helpful as well as the people helping me at the screen repair store. It was close to home and they were able to schedule my appointment for drop off within the hour of doing so. Was fixed super fast and they notified me promptly it was ready for pickup. I really appreciate all of the help from Xfinity, Assurant as well as from the Batteries Plus workers who serviced my phone for repair. We had a minor confusion with my iCloud account, but it was nobody’s fault-just a little glitch that didn’t last long and fixed itself once we tried it again. No incentive was given for this review. Just the incentive to give a positive review where positive feedback is deserved. Thank you again!

Surprisingly for my 1st time using insurance for a cellular phone/device, the wait although took a little longer than I had initially thought wasn't too long, maybe 1, 2 weeks max for the replacement device and as I use my phone for work, daily communication, and side jobs etc, this wasn't too long of a wait overall to be honest. It was definitely worth the $99-100 replacement cost/insurance payment especially considering the alternative of $200 or so to pay off the device through the local Xfinity store. Shipping the old device after transferring data and doing a factory reset on it was helpful because I forgot they paid for the return label which made the process easier. For this service in particular I would actually highly recommend it especially with the price I personally pay being $6/mo for each of both phones on top of the $60/mo phone plan really isn't too bad all things considered where we are. Thank you!

I had my cellphone slip out of my hand and chipped my screen making it hard to use. I use my cellphone for everything to include my business, so it is critical for me to have a fully functioning cellphone because my business and income depend on it. My claims experience with Assurant was awesome. The website was easy to use. It had several locations and times for me to pick from to repair the screen on my cellphone. I chose Batteries Plus in Tampa for a same day repair. I submitted my claim only at 6 p.m. on a Friday night and I was in the repair shop at 7 p.m. to get the repair done.

I received the most successful kind and personable service ever that I have received from your company. Your services has very much improved. Thank you so much, and I will continue to recommend your services. And I will continue to sign up for your services. I was completely confused and lost. Trying to do it on my own, and when I asked for help, I received it in the most patient and generously kind manner. I cannot express how happy I am with your service. Replace, sing a phone that has been broken. Severely from a fall on, the ice was a tough one to handle and you made it so easy and complete. Thank you. Kindly have a beautiful day and God bless.

I paid $19 per month for 20 months. My phone was stolen and Assurant charged me $250 for the deductible. This was identical to the replacement cost of the phone. I immediately cancelled the insurance on all of my phones.

I have had excellent service from Assurant. I've turned in 2 or 3 claims over the past 20 years. My claims were handled fast and with no problems. I keep insurance on all my phones because it's a lot cheaper to pay for it than to buy a new phone outright.

From the moment I scheduled my repair appointment to the moment I picked up my phone, the entire process was seamless and stress-free. The team provided exceptional customer service every step of the way, keeping me informed and ensuring all of my questions were answered. Their professionalism, attention to detail, and friendly attitude truly made the experience stand out. It's not often you find a business that combines expertise with such outstanding customer care. My phone was repaired quickly and works perfectly! If you're looking for reliable service and a team that genuinely values its customers, I highly recommend them. Thank you for a fantastic experience!

Beyond Terrible Customer Service from Xfinity and Assurant Insurance. On 5/29/26, my son’s phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authenticate it was me. One of the questions asked was, “What is the last 4 digits of the credit card number you used to make your phone purchase?” After giving them this information, they told me I had to talk to someone from Assurant, who insures our phones. They connected me and they asked me the same questions. However, when I gave them the last 4 digits of credit card number, they said the numbers did not match the numbers they have on file. They told me that to authenticate who I am, they would have to send a code to our phone.

After receiving my phone within 1 business day, it was very simple to transfer apps and information from my broken phone to my replacement phone even with a broken screen. I returned my old device to the postal office free of charge and no complications. I really enjoyed my experience with Protection 360.

I was contacted by a kind member of their team who quickly resolved the issue and has restored my trust in the company.

I would be very wary of buying phone insurance through Assurant. My son lost his phone 6 days ago. I filed a lost phone claim through their app, and it required a verification text be sent, but was trying to send the text to the lost phone. Obviously that would not work since we did not have access to it because it was lost. I changed the contact number to my number, not realizing this was changing which phone the claim was being filed on. The app did not make it clear, but that was my mistake. My phone, which was still in my possession, was blocked the next day which was a Sunday. I realized what was going on and by Monday had canceled the claim and requested my phone be unblocked. I was told that the unblock request was processed and my phone would be unblocked and usable within 24 hours. It wasn't.

I have had insurance for my son's phone for up to 5 years, paid it on time, and it shows on the bill, and when I filed the claim after T-Mobile bought US Cellular. I was told that his phone had been retired. Now, when I try to get a replacement, I’ve been dealing with them for over 12 days, and they constantly tell me they can’t find it or that when they do find it, it’s under review terrible customer service. I cannot track it on their website because it keeps telling me there’s no such number with a claim on it. I’ve had to call the 866 number at least seven or eight times, spoke to two managers who had to do a three-way call with US Cellular to find a way to get in to my account, and now I’m told that it’s under review again, and my son has been without this phone for this long.

I highly recommend Assurant Insurance for your mobile device. This has been the worst year for me with phones. I had a screen replaced and now a lost phone. They fixed both fast and easy. I got everything within 24 hrs! So many are leery of adding insurance to their plan but it's highly worth it.

I've been a long time customer with Tmobile. Hel my insurance since the note 8 ultra. 10 years strong. Never missed a payment. Their new AI system is shit. I finally got through after going into Tmobile & got hung up on. After 2 hours in store, I got told my claim was under review. It was gonna be 5 days till they give me an answer. Just got told today they're not covering it. I have 360 coverage. Never missed a payment. This company has went downhill the last 4 years. I have 2 hours of calls recorded of them telling me I'm not covered, but I have the coverage & it's always been paid. There's a photo of the back. I'm not pulling the front off for fear it'll get worse.

I would strongly caution anyone against using Assurant Wireless phone insurance based on my experience. I paid my monthly insurance payments consistently with the understanding that if my phone was damaged or stopped working, the company would honor the coverage I had been paying for and help repair or replace my device. That is the entire purpose of having insurance. However, when the time came for me to actually use the service I had been paying into every month, they failed to follow through on their promises and showed little to no effort in helping resolve the issue with my phone.

Agent at store was very helpful and explained clearly on what to expect and how to return device that we were trading in. New device came quickly and the activation was smooth. Returning the old device for the trade in was also very easy with using the same box and labels provided.

We purchased an extended warranty, on an Apple iPhone 17 Pro Max and that is exactly what Assurant did. Assurant insured and replaced the defective Apple iPhone 17 we purchased through our membership with NBC's Comcast Xfinity Brand. Assurant stood behind their word, the insurance process and the replacement process was carried out seamlessly and expeditiously.

The process is truly simple and fully handled for you. I was lucky enough to have my cell phone traded in at the store when I purchased a new one. After resetting it they wrapped it and placed it in an envelope. I received an email to confirm receipt. Just waiting for the credit to my account and it is all done. Easy peasy.

The young woman who helped me in the Spectrum store was very cold and I got the feeling like I was taking her time away from something else. I asked to do the trade in and mentioned that my old phone's battery wasn't keeping up with the things I needed to do. She looked at me and rather coldly said "You have a warranty on it why not make a claim." It was like she didn't want to do the trade in or felt it was a waste of time. While the phones were trading information, she called out once. "Eight minutes left babe." To me to let me know how much longer it would take. As a Ph.D. and non-binary, the "babe" was a bit offensive. When she went to re-set my old phone to the factory settings there was an issue and she looked at me and informed me "Your phone isn't acting like it should."

At the Indianapolis 116th Street CPR repair shop... ** handled our repair with friendly and professional customer service. Very nice and genuine interaction and repair was done quicker than expected. A+ ** exemplified the attributes any employer would be lucky to have on their staff. It is pleasing to have a good experience in this day and age.

My girlfriend lost her phone which we paid an arm and a leg for. We paid the insurance deductible for Assurant and when the phone came it was the incorrect color. Our gripe with this is, why offer us to choose the color and then send us the wrong one? The phone got here in a reasonable time which is why I gave 4 stars. But I deducted a star so people can know that if they care about the details of their device, Assurant may not come through so you know what to expect.

The replacement device was a year old and not the one we paid for on the insurance. That was a dirty trick on your part. I need the Motorola G 5G 2025 GRY XT2513-1 TMO. I am really not happy about this at all. How can you make it even???

Excellent experience, service was fast, timely and the people at Batteries Plus were awesome. Was easy to set up and file online and was able to get the phone repaired the same day. As soon as arrived at the repair location, they were quick to help and got started on the repair quickly and completed it very quick so I wasn't without a working phone for very long at all.

It took forever to get the required information into the online forms. They asked for info, we had to log out for then when we logged back in we had to start all over again. After weeks of trying, we finally talked to a LIVE agent and he was wonderful.

The team at this location is incredibly professional. They took into consideration my need to keep my phone even though they knew they could have taken my phone all day. I was really impressed with the fast turnaround and also the fact that they were always so communicative with what was going on. I will return here every time for service. Thank you so much.

I have been happy with the service. My only disappointment was when I tried to have my phone serviced for the battery it was not covered. Otherwise, the trade-in process has always been very easy and fast. They keep you updated on the process by contacting your through the App. and email.

Assurant has good process for trading in phones. It was easy. The website had all the information you would need to print labels; make sure to save the box your I-phone was shipped to you. It's perfect size to mail your phone back. Choose to send back USPS or UPS, drop inside so you have proof of the date you sent it.

As far as my process in getting a new phone and covering it with insurance it was simple. I have had to use Assurant once before to replace a broken screen and I personally didn't think the Company covered the price of the change as much as I expected. It still cost me out-of-pocket more than I expected.

My replacement phone was in the mail within the next day but I prefer to be able to walk into my local store to fix my phone or replace my phone with my insurance. Unfortunately, that wasn't an option for me. In the future, I would like Assurant to be inside of local stores in Detroit to fix the problem on hand.

This program worked very well, the staff worked for a while to get the job done. They explained the process step by step and made sure that I was not left in the dark. I was very impressed with the accuracy during the total process. I will let my friends know how professional the staff was. Thanks.

It started complicated at first with me going to T-Mobile store. They helped me file a claim, inspected my device and put me on conference call with Assurant. Turned out the first Assurant rep, after qualifying my claim and got all my info, assured me of the replacement, did not complete the claim and left me hanging waiting for my device. After waiting for a few days and wondering when and where the replacement device is, I called again and the 2nd rep was really helpful and processed my claim to completion. He was also wondering why it was left hanging. I eventually got my replacement device and the activation was easy. Thankful I got a very helpful rep on my 2nd call.

Once I got through the maze of who I needed to talk to, my issue was resolved. Shipping was prompt and accurate, was on my doorstep when I arrived home. Having replaced the Puck before, I knew what to do without any instruction. Will make use of my new Fitbit in my exercise routine as well as my daily activities.

The techs physically servicing my device were great! They were pretty much the only enjoyable part of my experience. Them and the clean, smooth and crisp phone screen they put on for me. They did it in about an hour-ish and even to a look into another issue I was concerned was a result of the screen damage. It was and, the service solved the problem and I was thrilled because a swap was my option if they couldn't fix it and I love my 24 ultra.

The whole process was simple and easy to understand. I appreciated how clear the instructions were, especially when it came to what I needed to do with my old phone. Returning my old device was hassle-free. The steps were clearly explained, and the return process felt organized and convenient. I didn’t have to deal with any confusion or delays, which made the transition to my new phone a lot less stressful. Overall, it was a very positive experience. Everything— sending back my old phone—was handled efficiently and professionally. It gave me confidence that I made the right choice going with Assurant.

These guys were great. They stay late in order to get my phone fixed for me, as I am out of town for business I was lost without my phone. They were fast and efficient. I felt like they understood the position I was in and did everything to accommodate me and get me back started. Would definitely recommend them.

CS was great, but there was confusion as to my Repair options. I was told I was eligible for repair, and when I called back to confirm, the automated system said I'd be receiving my new device in 2-3 business days. Called back again and spoke with a live person who confirmed I was eligible for Repair to phone.

Not worth paying insurance for iPhone insurance through Assurant. My phone is not charging properly, they wanna charge me $200 to replace an iPhone 11, but I can buy a iPhone 13 for $160 at Walmart. I been paying for insurance all this time for nothing, I’m very disappointed with Assurant and Metro. This insurance is not helping me, I've been suckered!!!

I had a very disappointing experience with Assurant. I filed a claim to repair a cracked phone screen, expecting a straightforward process, especially after being a loyal Verizon customer for 19 years and consistently paying for insurance without ever using it. Instead of offering reasonable repair options, I was told the only available location was over 35 miles away—in another state. They refused to ship parts to a closer store or provide any alternative solutions. The only other option they gave me was to pay for a replacement phone that I don’t even need.

It didn't take the representative five minutes before, She started the process of having my phone replaced and getting it shipped out to me. I can't think of anything that she or Assurant could do better. Assurant had my phone in the mail the next day and I received it in 4 business days. They are a great at replacing broken phones etc.