Assurant Phone Insurance Reviews

I dropped my phone and cracked the screen, but one simple call and I was on my way to the repair shop. One tip: be specific about exactly what needs repair when you file the claim. My phone turned out to have cracks on both the front and back, not just the front screen, so the claim had to be updated when I arrived. That meant going to a different repair shop and a delay of a few hours. Still, this was my second repair, and both times it was done the same day.

Came in with a cracked screen and I was still able to use it, but I didn't like it. The staff was nice and it was clean. I have a warranty because I'm accident prone. So they told me it would take 2 hours and luckily, there was plenty of locations nearby within easy walking or driving distance that I was able to spend the time I needed to wait for it doing other things instead of sitting around in the parking lot so I enjoyed myself at IHOP. They got plenty of things you didn't know you could use at your house on the store shelves too so I want to go in there with a freed up paycheck to buy some things.

Briefly, I don't feel the deductible with transferring of phone to new replaced phone should be $95 total cost. I believe it's too high. $70 for deductible to get new replacement phone, and $25 for transferring over to the new phone to activate once you receive the new phone. Too many fees, when I already pay for insurance on the phone. Everything is ridiculously expensive, and I feel eventually with high cost of food etc. the world may go bust. Customers get gauged terribly everywhere they turn.

My experience with Assurant when trying to return my old phones was frustrating. Requesting a return box takes way too long and unnecessarily delays the entire process. The return box should automatically be sent to the customer as soon as the return is initiated. This would make the process much faster, easier, and more convenient for customers.

Assurant was very responsive which is good to know because I also have them for renter's insurance. My replacement phone was shipped promptly and securely within days. The only issue I had was trying to get my credit card or debit card to process payment for the replacement phone over their phone system. I was finally able to process my card payment on the website. I'm especially thankful to Savage at the helpdesk for helping me understand how to get my phone ESIM activated so I could receive calls and texts.

I have phone protection through Xfinity, and Assurant sent me a refurbished replacement for my Samsung Galaxy Z Fold 5 that had inner screen damage and a fingerprint sensor that didn't work. Since the Z Fold 5 is no longer manufactured, my understanding is that I should receive an upgraded replacement, such as the Galaxy Z Fold 6, under the applicable replacement policy.

I have assurant through Tmobile. I've paid over $800 for insurance for 4 years on one device (I have 6 devices in total, you do the math) without putting in a claim. The very first time I tried to put in a claim I get the runaround. First time I called they said they need 24 hrs to review. I waited 2 days. Second time I called they said they need 3 business days. At this point it's starting to feel like a second job trying to get my phone fixed. I don't even want them to fix it anymore, just give me my money back 'cause I don't have the time to keep calling. Apparently they need to clarify with AppleCare to fix my samsung 🙄 🤦🏿‍♀️. I told them several times I don't own an IPhone but it's like their agents are reading a script because they keep apologizing and saying the same thing word for word. It's so frustrating. I even contacted Tmobile to verify that there isn't a mixed up with my phone. Also their website only shows the good reviews so beware.

After few claims over the years and now trying to make a new claim, broken screen. The last time and this time making me pay the replacement fee instead of the glass fee which is less. I even asked for replacement of glass this time and they are still saying to pay the full replacement, saying there is nothing available. But they did this on the last phone I had.

You guys need to work on your approval process. I started this claim in July. Once I got a real person on the phone I was fixed the next day. Somehow the Fastclaim website didn't work. Then I downloaded the app and finally I was able to get someone on the phone.

I was very about getting a new phone as it has been several years since I was in the market for a new phone. My salesperson was super helpful and friendly. I will certainly recommend her to anyone. I am sorry but I did not get her name. She told me but I did not write it down.

As long as you don't have to contact customer service, it's great. I contacted customer service after receiving an email telling me the original device was not returned after receiving the replacement. The agent told me it was received and I do not need to worry. One week later I receive another email instructing me to send back the device or pay the full replacement cost.

This process went much faster than I thought it would, I was only there one hour. The trade in dollar amount I was given was better than I expected. The Rep I worked with was friendly and knowledgeable. I did not have an appointment, but was assisted immediately. I recommend Spectrum services.

I filed a claim because my phone was stolen. My original phone was brand new and worked perfectly, and in exchange, I was given what feels like a piece of junk refurbished phone. This replacement overheats, charges extremely slowly, randomly closes apps, and has a talk-to-text feature that doesn’t work. Even Siri won’t listen to me properly. How is this an acceptable replacement for a brand-new phone that worked flawlessly?

I have had the unfortunate experience of having to file 2 claims after damaging one phone and losing another. I could not possibly be any more satisfied with the whole insurance claim experience. Filing the claims was so easy and very fast. Claim approval, even over a weekend, was crazy fast and my replacement phone was shipped the very next day. I have never experienced such great service when filing a claim.

When a loyal customer comes to a store and want to be treated with respect and dignity that customer, should be given top dollar for their device they are trading in not the same as a customer who is just switching over from T-Mobile or Verizon or any other company. A customer that has been a loyal customer for many years already should be treated and given more incentives than a brand new customer.

Great customer service! Fair trade in value for the age of my old phone. I received my new phone the next day. The service technician was able to activate and transfer my data quickly to my new phone. I’m not good with technical items. I’m glad in person assistance is available. The store was located close to my home. The environment was very pleasant and inviting. Thank you!

Assurant's response in replacing my phone was completely as advertised: prompt, courteous, and fast delivery. I received my replacement phone with no hassle and I am very pleased with their product. Reliable and excellent.

I recently lost a phone that had Assurant coverage. T-Mobile said I had $0 deductible. I used their claim form and paid $99 deductible! Phone was shipped and I received a tracking number that it was delivered. We didn't get it. I opened the UPS tracking number and Assurant sent it to incorrect address! I call assurant to get it shipped to correct address and they basically say it's not possible. I asked them to look at UPS tracking number and they would. Now they tell me it will take 5 Days to investigate. What ever happened to businesses that apologize for their mistake and make it right??? Not Assurant! They would not listen to me or check the facts. I investigated and found where it was in 15 minutes. It's going to take them 5 days.!!! And the agents were nice but the Language barrier was absurd, I apologized for 45 minutes "I'm sorry I can't understand you".

The entire process was extremely satisfactory. However, I would rather pay a dollar, two or three more a month than have a $60 deductible. That was difficult for someone on a fixed income to come up with in one setting. But, thank you for making the process painless as well as speedy replacement time.

This location is definitely required lot more improvements required and he removed the battery and reset the device and changed display and he insisted us to change phone though we’re not interested but when we inquired why did he reset battery/device and no explanation was provided. The phone still has issues after the change of display.

Great service. Very pleasant. I love to talk and he did too. I was able to get the phone I wanted with a case as a bundle and that was right on time. I paid my phone off so I was able to get the Galaxy flip 8 so I was excited and with a lifetime warranty on the case. I love the color pink. The phone case I love it.

The process was easy and quick and would recommend anyone that is upgrading their phone to do it. I’m 68 yrs old and not that tech savvy and was able to do it. Just follow the instructions and you’ll be fine! I was able to receive a rebate on my new phone with the trade in.

I elected to purchase a new iPhone 17 through Spectrum when I saw the promotion they were offering for a trade-in on my old iphone 11. I found the process easy, with Assurant Company providing easy to follow instructions and return labels that made the process simple and fast. I will be recommending to other friends and relatives.

The service was easy to use. They sent an email of the package delivery info. It was easy to print out and easy to attach to my package. I took the phone(package) to my local post office and then I got an email that my phone was received. It was simple to apply and simple to use. Will recommend to anyone that needs this assistance.

I took my phone to T-Mobile and they instructed me that I was able to take it to Batteries Plus across the street after I set up an appointment to have it fixed there. It was fixed on the same day and the gentleman of batteries plus was extremely helpful, professional and efficient and you told me to come back in an hour, and I came back in an hour and five minutes and my phone was fixed and ready to go. I was.

This service is the absolute worst. I ordered a replacement phone because the original phone was lost. The phone was recovered so I quickly sent the new device back. They placed a block in the new device and never lifted the block even after I called. Still waiting a week later and they still staying another 24-48 hours. I'm just going to place money in the side for a new phone if you need in the future and cancel this insurance because they are the worst.

Robert ** provided outstanding service. He listened to what I wanted, he explained the trade in, and the total pricing. When I mentioned that modem and router were both 6+ years old he arranged for a spectrum employee to come to my house to install updated equipment. He was kind, friendly, knowledgeable, and he made what could have been a very stressful situation for me, Into a pleasant experience.

Great service and location. Thank you very much again. Have a great upcoming weekend,.

If I could leave 0 stars I would. My phone carrier works with these guys for phone trade ins. They “graded” one of my phones as a “0” meaning they reject my trade in and claimed that the phone had no power. As soon as I got the phone out of the box, my phone turned on with no issues and my phone service provider was even able to show where that specific device had usage before the trade in. Of course now I can’t contact Assurant directly since the grading is done and any attempts to correct this issue gets rerouted back to my phone service so that they don’t have to deal with “my problem.”

I lost my cellphone, and I was really nervous, as I no longer have a landline, I was recently widowed, and I was nervous to not have any method of communication. The new phone was delivered in a timely fashion. I was absolutely thrilled with the way they handled the matter.

The Spectrum store in Oxnard was extremely helpful in purchase of my new Samsung 26+ phone. They transferred my files and verified my trade in of an A135G for a credit. I will definitely continue to use Spectrum Mobile. Thank you, Spectrum, for taking care of me at a reasonable price. I will be back.

The insurance I buy from Assurant is worth the money totally. They do a good efficient job in every way. I cannot ask for more or better. Glad to do business with T-Mobile in that sense. Thank you again. If I could ask for more and better, I wouldn't. And with everything else, it was only an hour wait also.

The whole process was very smooth once I got to talk to an operator which initially took like 20 minutes. But soon after they guided me to a nearby location everything else was smooth as possible. The place took only 2 hrs to fix and my phone was good as new. Overall, a very good experience!

Spoke with Diego, a supervisor at Assurant. He suggested that walking onto the freeway to retrieve my phone that was run over several times would have been better...so that I could pay the deductible for damaged device rather than the much higher deductible for a stolen device. Lol. I feel like he might benefit from some extra training... so that someone doesn't actually attempt to do what he suggested. In the end, he refused to assist, only repeated how sorry he was that I was unable to walk on the freeway to get the phone.

Worst company ever, they sent me a replacement phone that doesn't work, my phone is how I do my work..I filed a claim and they sent me a damaged phone. That means that I'm losing work days. If you gonna tell customers loyal customers that your insurance coverages any damage to your phone then have the decency to sent a working replacement phone. Taking my business elsewhere..Diane **. The replacement phone every time I try to make a call goes to games app and I can't receive my messages.

Nolan ** claim# ** phone account number with TMobile **. On Wednesday the 23rd of September I went into a T-Mobile store & the store associate filed a claim with Assurant. Due to not having my phone I couldn’t do it. He finished the claim & it was instantly approved or so he thought. I get home & wait for the phone on Thursday the 24th but it never shows so I called Assurant & they advices me I needed to provide a photo id front & back so I did exactly that on the 24th. They then told me it would be 24 hours & I'd have my claim approved but still on Sunday the 27th I have no phone & they still haven’t approved my claim. This company is absolutely horrible & I still have no phone. This is my business phone & I'm losing money every day I don’t have a phone in my hand. They keep pushing the date of my claim approval back every day & I don’t have another day to play games.

This was the worst experience I've ever had. I spent approximately 11:00 a.m. until 6:00 p.m. trying to resolve this matter. During that time, I was repeatedly transferred and bounced between T-Mobile and Assurant, with each side indicating that the other was responsible for handling the replacement of the replacement phone. I spoke with multiple representatives and supervisors, yet I was not provided with the correct information or a clear resolution initially. I understand that issues can occur with replacement devices, and I was willing to work through that process. However, I believe the situation could have been handled much more efficiently if I had been provided with accurate information and directed to the appropriate department from the beginning. This company just offered me multiple apologies. Customer satisfaction means nothing to them. The 1st time I've every having had to use my Insurance and the experience was horrible.

My phone battery was going bad. All it took was one quick call and a hundred dollars and I had my replacement in just a few days. The representative that took my claim was very helpful and showed me how to use the webpage in case I ever needed to use their services again.

Someone hacked into my T-Mobile account and filed a lost phone claim. They were able to use all my information: phone number, name, and email. Serial number for my phone. I reached out within minutes of the text. They made me verify myself 12 different ways, including a PIN number, and couldn’t stop someone from filing a fraudulent claim? They said they flagged my account, but it would take 3-5 days to investigate.

I started with trade-in on the app, purchased new phone. When phone arrived, I heard nothing about trade-in. Went to Spectrum store they did trade-in, even though they didn’t see anything on my account about it. I am very pleased with the outcome. The young man who helped me was very polite And made this process painless.