Assurant Phone Insurance Reviews

Went to Assurant and received a replacement phone, Galaxy S9 Plus. Everything seemed ok but when I finally started to use the phone everyone tells me I sound funny or that they can't hear me. I sure there's something wrong with the speaker. I really hate swapping a new phone for abused one.

I didn't appreciate the customer care telling me to go to the store to finish my claim and after leaving work early and wasting gas. And delaying me getting a replacement. It was a waste of time. Poor customer service and T-Mobile too.

I ordered a replacement device. Upon receipt the screen was white and defective leaving me phoneless for 4 days. This phone is used for business and I was negatively affected by this inconvenience. I am very dissatisfied and disappointed.

I need to have my phone place because accidentally drop my phone. Assurant replaced quickly for me. The associates I talked with was an great help to me, and I pleased that I could track the delivery of my new phone.

This is the first mobile phone that I have misplaced and I have owned cell phones since 1996. I dreaded the experience of working with insurance to get a replacement. The experience was five star. It was easy to contact someone and a new phone arrived the next day. Thank you!

Customer Representatives were friendly, kind, and patient while I explained my issue with my damage cell phone. They explained the process in a polite manner, which was simple and easy. I received the replacement phone 24 hours later with instructions on how to return the broken one. I will recommend their service now and in the future.

Their website is very user friendly. Very easy to file your claim. Once the claim have been approved your replacement will be shipped. The whole process for my claim lasted about a week and I received my replacement really quick.

Their website is very user friendly. Very easy to file your claim. They will email you if they need more info. Once the claim have been approved your replacement will be shipped. The whole process for my claim lasted about a week and I received my replacement really quick.

I had an awesome experience with customer service agent. Customer service made sure they got all my information correctly. I received my replacement device within 24 hours. Everything went well with getting a new device.

The only thing they did correctly was ask me for my deductible payment 6 times in 24 hours once I put the claim in. Customer service was horrible and unprofessional. Sent a refurbished inferior phone.

Waited eight days for new phone to ship and was told there was a problem with my claim. But nobody could tell me what the problem was. I was told that department only received US mail. NO phone calls. Ridiculous. Not worth the monthly fees that I wasted. Never again will I be a customer. Buy a good case for your phone and save the monthly fee. By time you factor in the deductible you might as well buy your own replacement phone.. Joe.

I highly recommend these guys because they are very prompt and professional in handling your claim and you don’t have to wait days like some companies, they take care of you ASAP and you are up and running in a matter of hours. Don’t leave home with them.

Due to a brain lapse I lost my Samsung S8. I called my carrier to lock the phone and they directed me to Assurant, and I was met with exceptionally courteous service. My phone arrived 2 days later. That fast. My wife is a cancer survivor who I need to be in constant contact with and Assurant helped me to maintain that goal. Many, many thanks.

13 days without a phone! Luckily in this instance the broken phone was my son’s and not my business phone. As a small business owner my family’s well-being rests on my business. If my phone breaks and I cannot have client contact for 13 days, it would be devastating to both my business and family. Unfortunately, in the near future US Cellular and Assurant will be losing a customer of over 20 years. The service I received was completely unacceptable.

My son Galaxy S8 64g screen went blue so I called Assurant. Paid the deductible. They let me know I qualified for a replacement. I got the email with tracking info. I sat home all day the day of arrival because I followed UPS tracking and I was home all day with door open. 2 dogs and son playing outside. I checked UPS tracking every 30 minutes and eventually it said delivered. No UPS and no phone. I called UPS the same day and they made an investigation. Also I called Assurant the same day and told them what had happened and they told me I had to wait to see what UPS investigation could find my phone.

We had a water-damaged phone. We made a claim. It was an iPhone 8, 64 GB. They sent a replacement, but would not tell me over the phone whether they were going to send a new or refurbished unit - no matter how many times I asked. Of course, they sent a used or refurbished unit, not a new one. It came in T-Mobile packaging, not Apple. Then they said we needed to immediately ship back the replacement unit or we could get charged many hundreds of dollars if we failed to timely do so. So I was EXTRA careful to get it done on time. I used their packaging (First Class Mail - no insurance provided by them) and transmitted it via the U.S. Postal Service from a secure blue box bin in a skyscraper building. I have NEVER had any problems sending anything from this box.

It took me almost a month, and several different call service agents a few involuntary hang ups on their end for the wrong phone to be sent then sent back to them. I've done insurance chains in the past and get were never this difficult. I was told that the computer generated another way to process which was the beginning of this fiasco. It all turned around when an agent by the name off Brooke sat on the phone with me and my wife for about an hour helping us retrieve a pin number that T-Mobile gave us but did not work. Anytime I call in I always give my last four of my social and that day we figured out my old pin # which had never been changed like I requested. I'm very disappointed in ASSURANT but I am very thankful for Ms. Brooke! She is the epitome of what true customer service is about.

Absolutely horrible. Don't waste your money! They don't send you the correct replacement phone. They don't help you at all then expect you to do everything for them because of their mistakes and threaten you with a 1500.00 Bill. Absolutely horrible customer service. Been dealing with them for 3 weeks. Had to purchase a replacement phone out of pocket. Sent the wrong replacement phone that I already paid for after paying a monthly fee to them for over 10 yrs. By now I could've bought a brand new phone with all the money I've wasted dealing with Assurant. Horrible

As of this review, I'm still experiencing the experience. I have not received my phone. It is under investigation by Assurant and UPS as to what happened and where it went. Wanted it to be delivered to my P.O. box anticipating the problem at my current address and sure enough I'm still waiting.

I have had 3 phones replaced in the past 2 years. Expeditious and outstanding responses from this company. Had all of my phones the next day. I can't say enough good things. I'm a disabled veteran and have many accidents. This company has always been there for me.

Fast service. Customer Service personnel very knowledgeable. I will use them anytime. Replacement phone arrived one day after my call. Replacement phone was a new phone. Not a remanufactured phone like most.

I purchased my S10+ on March 15 of this year. On April 6th it was dropped and cracked the screen making it unusable. On April 8th we made a claim for the phone to be replaced. We called once or twice a day after that. Each day, we were told that additional information was needed which we provided promptly. On the 4th day, we received an email stating that our claim had been approved. We had been told with each phone call that the phone would be shipped out priority within 24 hours of the approval. I kept checking for that email confirming shipping. I finally called only to be told that my phone was on back order. When I asked about the ETA of the phone, the representative on the phone was unable to give me an answer.

I got "Assurant" insurance through T-Mobile for my phone because I'm accident prone, and I'm sure glad I did. I am dependent on my phone for my business so when I lost it I really freaked out! I called Assurant, told them my situation and they took the $10.00 co-pay out of my account and had my new phone delivered THE NEXT DAY! I could hardly believe it! The guy I talked to on the phone was very knowledgeable and friendly. You will enjoy being with them.

Assurant charge me $249 for a iPhone Max XS cell phone replacement. They told me I am approved for replacement but I have to wait 3-5 day. So 5 days later I get email saying my phone had be delivered. I check on my package And it’s was not delivered. I called and complain and they denied of resending me another phone. I hate this company and demand for my phone to be replace. Nick ** T-Mobile **.

Hello everybody! I would like to do my part to inform as many people as I can into the scam in which this company is. I've had my Galaxy s7 for 2 and a half years now. Paid it off and everything. Over the course of those two and a half years I have paid 12$ monthly premium for the ability to have my phone covered for entirety that I had the phone. That's about 350$ I paid over the course of just having the phone to have insurance. Now I broke my screen and thought, “Hey, I have insurance. I can get it replaced. “So I go to file a claim and my deductible is 175$ for a not even new refurbished gs7.

Terrible service, I have T-Mobile, lost my original phone, paid the deductible and 2 days later I get the replacement phone only to be locked to a Verizon. They figured this out after 2 hours on the phone, then here comes the unbelievable part. They won’t send you the right phone until you send the other phone back. They said they were going to send a shipping label. 2 days later and many calls later I finally get the shipping label to send the phone back... Altogether I was without a phone for more than 1 week, simply terrible!

Twice I in the past 2 years, when attempted to have my broken phone replaced, they had NO phones in stock. Today. Right Now. They have no S8+, no Note 8, no S9+, no Note 9 in stock! LET ME REPEAT. NO INVENTORY AT ALL! With hundreds of thousands of people paying $13 a month for a service why don't have the phones to honor the contact. How is this legal? The last time this happened I was without a phone for more than a week. Claim **. The only response I want is "Your phone is in the mail", "We will Increase our stock on hand to actually provide the service our customers have paid for".

I have a cell that I pay insurance on every month. I got through Metro PCS. Now it's broke. I’m being told that I have to pay $200 deductible for the phone which is more than the phone itself. I never even knew it was a 3rd party. Spoke to a supervisor name Irre. That whole team off wack. On hold 1 hour. BBB is who I’m calling.

My daughter lost her phone. I called the insurance company Sunday night. Filed the claim. I got generated to send in my photo id. For some reason I got flagged. Sent in all my documents and my daughter still hasn't received her phone. I spoke with T-Mobile and they actually did a conference call with them and the customer service rep and Supervisor was very rude to her as well as myself. She was mortified on how the call was handled. I am very disappointed in the service that I was provided with them. We pay our money for service and I expect to receive quality good customer service. I pray I have to never use them again when we lose a phone. They are rude and talk over you and make you feel less than a person. I am beyond livid with this company and the disregard of my feelings. Something needs to be done about the poor communication and customer service that you all have. Kymberlie **

I went online to make a claim it was Friday evening so I knew I wouldn't get my phone til Monday. Monday came and went and no phone. I call in and told my payment didn't go through which was odd. I thought that was dumb that I didn't get a notice to let me know my payment wasn't excepted at the time of payment and to try again. Instead it just let me wait til Monday when I was expecting it and had to call in to see what was going on. After speaking with customer I received my phone the next day that was a plus I was upgraded to a SG6.

Recently I lost my iPhone, I reported the phone lost and made a claim with Assurant. Filled out the online form and claim was pending. Next day when I checked my email the claim was denied with a reason of "Find My iPhone must be switched on prior to the device being lost or stolen". Since the find my iPhone was turned on I called their claim department. I was told that the reason why the claim was denied is known to them and that I will have to contact the corporate office in WRITING. So Apple does did not disclose to me that their AppleCare is actually thru a 3rd party provider and I have to contact corporate office thru WRITING. This is Apple dropping the ball and this is corporate greed.

I have a mobile phone insurance with for 3 phones on any account. Each call I made was timely and the agents were kind and helpful. The device was sent the very next day with a return envelope for the returning device. I did not know insurance replacement was simple and quick. Today our phones are a part of our lives. Assurant makes it easy to stay on track in our busy lives.

The Assurant representative that took care of me was nothing less than phenomenal. She explained everything with perfect clarity, expressed a level of care for my concerns and made me feel at ease with the process. With her assistance, it was a perfectly seamless experience. THANK YOU ASSURANT!!!

So I lost my phone and I found it demolished in the street. Took my Ziplock bag of what was left of my phone to T-Mobile. (Was told to tell and file a claim that I lost it>>when I still had possession of what was left of it?) Was told not covered is what Assurant told me cause I put my sim in another phone & was told that my T-Mobile plane only covers planes that my sim card device is in and to go back to T-Mobile. Assurant had my imei # wrong. Was trying to cover a phone I didn't even have protection on! Or was even from T-Mobile but tried to cover a zte when my phone is a iPhone 7+? Even when my iphone 7+ is still active and I faxed them the original purchase receipt that I had to pay $6.00 to fax!

I started my claim on December 31, 2018. When I called the woman I spoke to was very nice in helping me get the claim started. She told me that at the time they did not have any of my phone Pixel 3 XL in stock and I should purchase it and they would reimburse me. I told her there was no way I could spend another $968 on another phone and I would have to purchase it using my Google credit. She said that wouldn't be a problem and to send them my old phone and the new proof of purchase and I would receive my check.

I place a claim on the 2nd and gave them the IMEI number over the phone and then they ask for the order receipt and then they wanted the IMEI written on the order receipt and then they still say they do not have it and I send it again. Then receive an email that they needed the serial number. This company is a legalized scam and I may switched services altogether. Spectrum and myself was on the phone for at least an hour or two yesterday. I may have to swallow the cost of the phone. But I will do a petition and get different ones to sign it and send it to the CEO of Spectrum for them to review their contract with them. They may need to partner with someone else who can help them to build their service clientele.

After 2.5 weeks of filing my claim with no updates on my claim I had to call them and they requested to send a copy of my ID, so I did that even though I never had to do that before. Then a few days later asked me for a copy of my phone bill and wait a few days. I called and spent a few useless and frustrating hours speaking with supervisors that are helpless saying all of this is for MY security and ($50 deductible) fraud prevention. Now I sent a copy of my bill and will wait a few more days without a phone. I could have easily taken it to a cellphone repair shop and have it fixed the same day and cheaper, and not receive a reconstructed phone. Definitely canceling this awful service.

Was not very happy. Took much longer than it was supposed to to get my replacement. When I called in about it everything was ok till they put me through to the automated payment center where my call got disconnected. I tried to call back but could not get through. Then when I finally did get through to pay for my phone & it was on its way, according to tracking info someone from Assurant called FedEx to have them return the phone before it was delivered. I then had to call in again and after 30 minutes on the phone they sent me one that did arrive. No offers of any kind of compensation for the delay was offered at all. I paid a $175.00 deductible to have my claim handled this way.

This company is terrible. They make it so complicated to process your claim that you want to just give up. I filed a claim for my phone as well as my son's. After several phone calls and days, I was told I needed to submit a copy of the first page of the phone bill. I did that. Another day or two passes and I get a notice saying I need to upload a copy of the front and back of my ID. I did that as well.

My husband filed a claim for a phone on our account at the very end of January 2019 and they quickly sent him a replacement phone, which was the one good thing they did. He quickly noticed his phone wouldn't fast-charge. We then took a few days to verify this by comparing different charging cords and his phone charge speed to that of my phone. We then got in contact with Assurant to ask for assistance.

I liked the online application for my claim. However, after my claim was approved they sent out a broken phone. Which my daughter then shipped to me in Mexico (as I am in Mexico on business) which cost 142.00 USD to find out the phone didn't work. I had to call T-Mobile and file a claim with my warranty on the new broken phone and ship yet another phone to Mexico at 179.00USD. This is ridiculous. I had to spend 150USD just to file a claim. So-- I actually I've already paid over 500USD just to replace my phone.

I filled an online claim and paid the deductible. The next day my replacement was home with means to return the old machine. Communication was good, and the phone I received is working well. I am very satisfied with my transaction. The only reason I am not giving 5 stars is that the new phone didn't bring a charger (which is what makes sense). Other than that, very smooth.

It is interesting to see very similar complaints as mine on here, and in the same time frame. On 3-25-2019, I put a claim in for a damaged phone. My phone isn't functioning, this is a business related phone, and there has been financial impact from my still no having a phone 5 days later. I too, am in a review status with no information being released. It took me 2 times of giving and verifying a working number for them to correspond with me, and they were still trying to use the non-working number as the updated contact number. I'm trying to replace a phone that isn't working, and they are calling me on that phone. I was given 2 hour time frames that I would hear something back, no communication, and when I call 2.5-3 hours later, I'm told that it will take up to 24 hours. I understand at times processes need to take place for different circumstances, however the customer service impact with the lack of communication is frustrating and very poor at best.

I’ve been with T-mobile for over 5 years, never ran across with them since I've had service with them until January 3, 2019 when my phone was stolen. I filed a claim with Assurant. Few days went by and I noticed that the deductible still had not been taken off my account. I logged in to Assurant to see what was going on and it required me to send in a picture of my Drivers License/Identification Card, I personally went inside of the T-mobile store and had them submit my License on their store's tablet. Few more days fo by still no charge to my card so I call Assurant and they tell me that they need the paper receipt copy of when I purchased the phone????

Put in a claim on Monday 3.25.19, no update 3 days later. Called several times and all they can say is the specialist team is working on it. They had to change my claim from a 24 hr delay to 3-5 days for further review. It's a simple claim, screen is cracked just need a replacement. I rarely need to put in a claim, the customer support staff cannot tell me why they need to review it further, neither can the floor supervisor. This is ridiculous, I pay for this service every month and can't even get a claim processed in a timely manner.

This company is one of the worst I've ever had to deal with and unfortunately there's no way getting around it. Filed a claim on 3/17/19 then I had to contact them for an update, and only then did they let me know there was an issue with the claim and instead of just adjusting the claim I already made I was forced to create a new one. I was told I would get an update in 3-5 days, it's the 6th day and nothing! I call and get nothing but the runaround saying it's the review department that has to approve it and there's no way to get them on the phone! And I still don't have my replacement phone.

Insured via T-MOBILE 14 yrs. Cracked screen, 3.6.19 claim for my Samsung Galaxy Note 4, yes rather ancient, but battery cover opens, has SD Card port. Refused to supply anything but Note 5 which has no SD port. Have some physical limitations, student, need this. Supv. Chris says that's old fashioned, no one uses them anymore, yet they're in all: Note 8, 9, S10 and will be in Note 10. Demanding can only replace with Note 5, but give them 24 to 48 hours for escalating this to follow ADA consideration as Supv suggested Note 8. They've done this 7 or 8 times, again today after one hour more wasted. Only call with T-MOBILE Supv. Recording call. Forcing me to leave T-Mobile? Claim # **

My son cracked the screen on his iPhone, so we filed a claim with Assurant and they sent us a replacement phone, as well as a box to return the damaged phone in. We returned the phone via UPS and got a receipt with tracking information. When my next bill from T-mobile came, I was being charged $401.99 for the phone that we had returned! Assurant reps claimed that they received the box but it was empty. Dealing with customer service from both T-mobile and Assurant became an ordeal that went on for almost a week and many frustrating hours on the phone.

My phone was stolen and I immediately filed a claim and expected the replacement phone to arrive. When I checked the claim process, the claim status it said that "This claim is no longer being processed." So I had to call again and restart the process. The replacement device quit working after one day and in order to get another replacement I have to call again, await 24 hours for a shipping label, and then call once FedEx picks up the package before they will ship another device. They don't ship over weekends, etc. And the only way to really connect with them is via phone and when your phone doesn't work, is broken, or stolen...

I am very pleased that Assurant worked with us on the phone issue. I realize that not returning the old phone was a problem, but, honestly, we contacted the police as Assurant suggested, contacted our camera company for footage for the police and did everything we possibly could on our end. Thanks to Consumer Affairs for this opportunity and thanks to Assurant for their fast response. We will not be putting anything else in our mailbox.

My phone stopped taking charge the other day. On that same day I went to T-Mobile and they told me to call Assurant. It is usually through an automatic caller but I forgot my pin so I talked to a representative. The first representative hanged up due to technological issues. I then called again with the help of the T-Mobile representative and the process for filling with Assurant was quite fast. The only problem I had was with T-Mobile since I had to file it twice because of incorrect advice from their representative. I also had trouble with accessing my Apple ID. Assurant told me it will take 5-7 days for the new phone to arrive, but it actually came overnight. I am extremely grateful at how relatively fast everything was and it made all my previous trouble worth it.

Over two years of very gentle use of my zMAX Pro and the charger quit working. I plugged it in but it would not completely charge and the connection would not stay. So I called T-Mobile and they had another phone sent out. The phone I have now is so totally screwed up it's almost unusable. The touch screen does not work. It will not scroll. It only selects. It freezes up constantly and drives me freaking crazy. So I called T-Mobile again and another phone is being sent to my house this week. I hope I'm not getting into an endless game with Assurant. Will they ever send me a phone that works? At this point I cannot recommend Assurant phone insurance.

Phone screen cracked and called in claim. Called back with T-Mobile an hour later and Assurant said denied. Won't give reason. Said I need to mail letter?! Said not because too many claims or nonpayment. Just called back again and said conflicting info?! But won't tell what it is. No phone # for corp or email. Have been customer for 11 yrs.

While I have had friends tell me that Assurant was an joke and it turns out they are right. Lost my iPhone. When asked to upload my ID was unable to. The website kept saying that the last 4 digits of the card were not right so I called Spectrum mobile and was told my info was correct and to call back and talk to Assurant. After an total of close to 2 hours I was told they been having issues and I should use the IMEI. I did and that worked but now I am being told I need to wait 3 to 5 days because they didn't like my ID I uploaded. At this point and reading all this reviews my best bet would be to take them to small claims court. Assurant is an joke. Being without an phone for maybe an week is too much.

I processed a claim on 3/9/19, dropped phone. A half screen is blacked out. I called four days later due no response via email or online and was told claim was still under review. They couldn't give me any additional info because it was under review and they didn't have access to this info. Received a phone call from review department 3/15 6 days later stating they needed more information. Downloaded info to them on 3/16 and still no reply or phone. This is a business account, our last claim took 11 days and here we are again. Terrible response time!

I paid my deductible and was told the phone would be overnight shipped to me. 5 days later...still no phone. I have been on the phone with FedEx 3 times and apparently they have lost the package. My first call back to Assurant was completely useless as the rep didn't seem to care and told me to wait a few more days. Finally, was able to speak to a supervisor but now they have no more S8 Plus phones in stock and I am being told to wait to hear back or unknown timeframe of when phone will be available. So I'm now without a working phone for almost a week and have already paid my deductible.

Sent back and forth between T-Mobile and Assurant. Denied claim because I 'have no coverage during claim date.' I have coverage, never had a lapse in coverage. Because I took away phone from my kid and put away until they brought up school grades, I'm trying to give phone back, grades were brought up, and I accidentally break phone. I never used phone nor turned it on during that time cause battery was dead. They denied claim. I don't want insurance, I don't want mobile. Furious customer.

A T-Mobile replacement phone was order on 12/30/2018 and the damage phone was return through USPS by 01/07/2019. The tracking number (**) confirmed that the package was delivered at the return facility. I had a couple of conversations with Assurant representatives January. They claimed it shows it is in the warehouse and stated that everything was cleared. March 1, 2019. I was billed $389.00 for the device that I been communicating with them about. No explanation from them and the charges still persist on my bill.

I am being charged $535 for a phone I sent back to them yet they claim they never received. I followed their instructions, printed their label and dropped it off at the post office in person. All according to the system and procedure they have created. They have NO way of tracking the package. Nevertheless neither do I. Obviously, the damaged phone is no longer insured to cover the fees and all I get is excuse after excuse... Passing me off from rep to rep... Not caring one bit about how this affects the customer. Thumps up to Assurant for showing me its worth having their insurance! Thanks for the pay and pay some more policy.

I bought two Pixel phones from Costco. They recommended me buying the insurance saying it was fabulous opportunity. Worst mistake. I had a broken screen on my phone. I could have got it fixed for $60 but I had to pay $100 to send it to Max plus to get my screen replaced all they do is send you somebody else's phone that was returned that was broken so it was not working properly so I sent it out again. Did not have to pay $100. Received another phone. Was working okay. Not as good as my original phone and now it doesn't want to charge. It doesn't keep its charge.

I have had my iPhone X since it first came out in October 2017. Paid for insurance for every month up until it broke on March 9th. First they tell me I cancelled the insurance a month before it broke. I never did that. Then they tell me I have wrong IMEI number. Gave them the correct one and still they deny me. What is the point of paying for insurance if when you need it they just find a way to screw you and deny it. Literally lying to my face and saying that I canceled the insurance on phone a month before it broke. How convenient!!! I'll be filing a consumer complaint. This is fraud.

Recently I lost my iPhone and made a claim with Assurant. They took all my information and said my claim is approved. They said I will get it by next day. Next day when I checked online for the tracking information, I was told that my claim is canceled and they don’t have any other information. They just ask me to contact the corporate office and gave me their mailing address. I am out of town and lost my mobile in airport. I don’t have access to anyone now. I already submitted online request to them thrice and there is no response.

I put in a claim for my iPhone 7 Plus. They said my phone will be here Monday. I go to track my claim and it can't be found, that's bad service. Now I'm stuck without a phone, do I file a new claim? What am I suppose to do? What do I pay insurance for if I can't get a phone?

Horrible experience with my cellphone claim. Terrible website and your customer service gives me a different story each time. I understand my situation may not be the typical make the claim, pay the deductible, get replacement device with the return label for the defective device and move on. I am waiting for a large reimbursement because your company couldn't process my claim under the standard process. It has been over ten business days. The defective phone has been sitting at your warehouse for 6 of those. I went out and purchased the replacement device, I had to wait for the return label, I had to send proof of purchase, I had to go to the post office and send back the defective device because I didn't have a box to send it to your company because you didn't send me a replacement.

My iPhone 7 stopped working after a Apple update. It only allowed me to make calls on Bluetooth and also the home button stopped working. This company denied my claimed, so basically I've been paying insurance for what? They like to rob you and I will be looking into how I can handle them legally. To be honest I might cancel all my lines with T-Mobile and their money hungry companies they deal with. Looking at the other reviews I'm kind of glad they denied me because they seem to be lying and saying people are not sending in their devices and charging them for POS refurbished phones. What a stupid company you guys are.

Assurant appears to care nothing about the insured. I put in a claim for my broken phone. They told me a replacement would arrive the next day. I received an email saying it was sent. I checked the tracking number and it said the phone was being returned to sender. On calling I was told the claim was denied and they didn't know why and I could only find out by asking corporate. I was told that could only be done by written mail because they would not give phone number or email. I then received an email stating the claim was denied because after "thorough investigation the material facts pertaining to the claim were misrepresented."

I stuck paying a $300 fee because they did not include the return shipping label. I called and asked them what can they do about it and the customer service person said it's their fault that it wasn’t included in the box but it’s my fault that I didn’t call before now and that there is nothing they can do about it.

I'm really shocked by all of these negative reviews. In a ten year period I have had to utilize Assurant for a broken phone 3-4 times (between me and my then spouse) and it's always been effortless, a quick process and without it I would have been without a phone. If you are HONEST, DETAILED and NOT USING THIS EXCESSIVELY, you will have a great experience. It's not cheap, but neither are these phones. And yes, you do need to pay your deductible before your claim can be filed (of course!) It's been a lifesaver for me!

I cracked my screen. It wasn’t a horrible crack, but it was cracked nonetheless and I have insurance, so I made a claim. The first time I called the rep told me she put in a claim and someone will call me within 24 hours. No one called so five days later I called them. On that phone call I was told they overnight a new phone (maybe refurbished, maybe new) for a one time fee of JUST $244. I exclaimed that I was not paying for a new phone just because of a crack. I was told I could pay $29 for a repair. My phone is working just fine so why pay that money. The rep then closed that claim for a new phone and opened a brand new claim for a repair. I was told once again that I would get a call within 24 hours.

My iPhone had water damage so filed a claim. Received replacement phone. Send damaged phone back. Received a letter stating the damaged item was not returned. When I called they said they received an empty box back. I asked what my options were and they said I would be charged for the device because the box was delivered completely sealed and that no claim thru USPS could be filed because of this. I talked to the supervisor and they were just horrible. I can't afford to pay for a phone I returned.

My iPhone X was broken and totaled so I called to make a claim. I didn’t have the funds to get it fixed at the moment so I was told that I had up to a year to make the payment. So I recently called to make the payment and I was told that the representative that helped me before never put the claim in and now because they didn’t do their job I’m stuck paying for a phone I will never be able to use. I explained how unfair this is to multiple supervisors and employees and was rudely brushed off and put on hold just for them to hang up. They are the biggest scammers.

I was mugged and robbed on 2/17/19. On the 18th I submitted my claim over the phone. At the time (because of my missing items) I did not have my debit card present. When I got my replacement card I attempted to go pay my deductible and found out my claim had been denied due to misrepresentation. I gave them all my information as accurate as possible and was treated like a liar. It’s not fair because I really went through a bad experience and couldn’t get any help from my insurance company.

I broke my phone. Cracked the screen actually, and called in to T-Mobile. They got me over to their insurance company Assurant. And right away made the claim. It got approved and once I paid the deductible my phone was shipped to me next day! I sent back the old phone. They received and sent me an email. And everything was totally smooth and effortless. So after all the reviews I read on here I was happily surprised! Just wanted to give my feedback so people know not everyone has the same experience and not to worry. They do take very good care of you and the devices.

I am extremely disappointed with the service I've been getting with Assurant. I gave my damage device to the mail carrier and now Assurant is stating they never received it. They provided a return label number in which USPS is stating that it was never created in their system. This is horrible for me because now there is a device out there that is probably sitting in Assurant's warehouse and I'm being screwed! I am for sure looking into a class action lawsuit because this is ridiculous to say the least.

I purchased a OnePlus 5 with Assurant phone insurance thinking it was a good idea. I was wrong. This company is a scam, they NEVER planned on having any devices to exchange for if I needed a claim. When I called to get an exchange for my broken phone they offered me a check. I told them I did not want a check mainly because the amount they offered would not get me a new phone. It would be cheaper to never have purchased this scam insurance and just pay for phone repairs out of pocket. The reps were NOT helpful and a supervisor I talked to acted like a robot. Not a customer friendly company. Will never do business with them again and I advise all others to stay away.

I have been a loyal T-Mobile customer. I recently got a new iPhone from T-Mobile and was insured under Assurant. I lost my phone and gene I filed the claim, the Assurant insurance company denied the claim. They would give different reason every time and weren’t very helpful. I went to T-Mobile store and the representative was very helpful and sorted it out. Bottom line it’s not worth having Assurant insurance. It’s painstaking even to deal with them.

I tried to file a claim with insurance for a tablet that I'm paying on for 5 years only to find out that they don't have the tablet that I purchased from the beginning. I was told that they will send me what's on the Shelf, not the same kind of tablet that I purchased for the insurance. So I have 5 lines on T-Mobile. I'm canceling all five lines.

I decided for a change to try out this protection plan. Do I regret my decision or what. The description of the plan is written is way to confuse the consumer. 1. They do not say we send you a USED phone. 2. They do not guarantee the colour. So you get what they have. I am paying $240 plus taxes for a plan that they send me a refurb phone, with a colour that I can't pick? Let alone, the agent I talked to was not cooperative in escalating my case to a supervisor. The supervisor has not gotten back to me after promising that they will. Get the picture? I got a phone that supposedly refurb, after 3 and a half hours of backing it up etc.. I found out that the headphones are not working. I am self insuring in the future and helping the local economy next time.

T-Mobile should have some type of protection for their customers since this is the only insurance they offer. I was offered Assurant insurance by T-Mobile. I file a claim with Assurant 2-5-19 in the morning. It is now 5-7-19 in the evening and I am still in between calls with T-Mobile and Assurant and Nothing seems to get done. I called Assurant the very next day after submitting my claim online with them and asked them why I didn't received my phone in the mail, the website says next day delivery if filed Monday - Friday. I was told they tried to contact me and I didn't answer. "How dumb do they sound." Of course I'm not gonna answer. I don't have my phone.

By far the WORSE I've ever dealt with. They have wrong deductible in their system for T-Mobile. I've gone over 8 hours one day since I've filed claim Dec 31 18. To date still can't get claim fulfilled because they can't "figure out" how to correct. Went to store T-mobile was able to get to I.T. and assured me a callback with correct deductible of 49 not 100. I have over 112 plus hours in calls in just 2 weeks with no success yet. They never call back as promised and never stop passing back and forth excuses. I've never been on phone less than 2 hours.

Slow service. Took a week to arrive. First replacement received was a scratched device and they were willing to send another but the second was the wrong color. Unhelpful. Poor customer service. Apple Care much better. Very unpleasant experience.

This company is the worst for customer satisfaction. I called multiple times in regard to my claim and every time I got the runaround. Half the people who work there don't even know their job and when you ask to speak with a supervisor they're uncaring and don't help out in any way. This company and their employees are the WORST.

This company should be closed. They don’t have idea what they are offering. They don’t have products to replace if your new watch get broken. I have to paid a new one in order for them to give a refund so I can I have my watch again. They don’t give not ** if you don’t have the money to paid a new one. Awful. I don’t know what you have to paid an insurance and it won’t cover you! Please we should file a lawsuit to this company ASAP.

Honestly Assurant is garbage. They are not on the same page as T-Mobile. I had agents from T-Mobile tell me one thing and when speaking to an Assurant agent they completely contradict it and when I point it out their supervisor gets an angry tone and then to “ease” the situation he makes it seem like a joke. Company is a joke. As soon as you need a replacement they try to find any red tape even after paying for their stupid insurance for over 4 years but I guess that’s typical since that's how insurance works. Try to pay the least possible and save the most money for the company and screw the customer.

Unfortunately this is my second horrible experience with this company. First time through T-Mobile and now through Xfinity but the same go around. The company continues to send nonworking phones for a replacement. Once the replacement phone is received and not working properly you must resend the replacement before they will send another replacement. Called and spoke to one person who completely falsified the notes, called back spoke with Natasha which can't tell you anything except, "Send the phone before we replace the garbage replacement we sent you."

They sent me a crap refurbished phone that had issues immediately (which I wasnt even aware I was getting a refurbished phone and not a new one). Called on week 3 with it to return it and they said nope 2 week return policy. Turns out it’s actually 90 days... Dropped the phone 1 foot onto carpet and the screen cracked and pieces of it literally fell out and I can see the inside of my phone. Now they say it cant have physical damage. Piece of crap replacement, piece of crap company.

The worst insurance you could get. Not worth it. We bought our iPhone and after filling for a replacement the phone got lost. Now we dont have a phone or a replacement phone because even though we pay insurance every month and not our fault but the post office they wont get us cover. Ridiculous. Better off without paying it. I should of gone to Apple Store and replace it myself.

My phone died, it is a Samsung Note 5, I called Assurant to file a claim. I have paid insurance on this phone for approx. 3-4 years. I gave them the date of 11/25/18 as the date the phone died. My son later advised me that the date my phone actually died was the day before Thanksgiving, 11/22/18. They denied my claim stating that because I gave them the wrong date and the SIM card was not in the covered device, my claim is not covered. I put the SIM card in an old phone with a broken screen so that I would have access to my office. I do not understand why the location of my SIM card matters, since my phone was DEAD. Additionally, if the date has to be the exact date, the reps should advise consumers that the exact date is required or it will affect the claim. When the rep asked me to confirm the date, I said "it sounds about right" without checking the calendar or confirming with my relatives.

I filed a claim with Assurant on 11/25. After being put through much hassle to send in requested documentation, the claim was approved on 11/28. I sent in the requested information the very same day I received the e-mail requesting it. It took several submissions of the same documents via e-mail and the online upload tool before they confirmed they had what was needed. I was told that all claims approved before 8:30 P CST would be shipped same day, expedited. I did not receive any shipping confirmation that day. I called the next morning to let them know that I had not heard anything although the e-mail indicated I would receive shipping confirmation within "24 hours". This is when I found out that they hadn't send confirmation because they do not have the device in stock to send to me.

I cracked the screen on my phone Note 8, and filed a claim on 8/24/18 to have it replaced. I paid the replacement fee and received my phone overnight. Great, right? WRONG. I returned my damaged phone in the envelope provided immediately. I went about my business with my replacement phone, thinking all was well. About a month later, I get a letter from Assurant stating that my phone was never received. So I call to find out what was going on. They assured me that the tracking number on the phone showed that the phone was received on 9/4/18 at the warehouse, and they just had not scanned it in for some reason.

I don't even know where to begin here. I'm being charged $500 for the lost device three months after sending it back, now they're claiming that it was not found and that I'm the one responsible for it. It all started with a broken screen, which I tried to replace using AppleCare since I had opted for the more expensive insurance plan that included it according to T-Mobile. At the Apple store I was told that my iPhone had no AppleCare and that I had to go through Assurant instead.

I have 2 phones with T-Mobile. When I signed up, I was told what my payment would be until the phones were paid off, or so I thought. I looked at my new phone bill, and just like that the insurance went up $2 a month on each phone. I have to pay the same every month, but Assurant can change their rates at will, and you either shut up and pay it, or you can cancel the coverage, and have to pay out of pocket should something happen.

This situation is still pending a final outcome. I have Xfinity mobile phone service and pay for insurance through them. Assurant is the company they use. I filed a claim in 10/28/18 for a broken LG Stylo 4. They put a $1 hold on my debit card. On the 30th I realized I probably listed the wrong model of phone because they only list a set of letters and numbers not the actual types of phones. I sent an email via their site to inform of the correct model. No response. On 11/1/18 I sent another email via their site because we had not heard anything. Probably about 11am that was sent.

This company is literally robbing people. So after A LOT of arguing and pleading that my iPhone 6s needs to be replaced due to broken camera and screen, which they only agreed after I had a T-Mobile supervisor call Assurant supervisor, they sent me an iPhone 6s replacement not in an iPhone box and it was not working. I’ve been paying insurance for 3 phones for over 2 years and these scumbags are charging me 175 bucks to get a refurbished iPhone 6s which was broken!!! I should have gotten an upgraded phone. They don’t even make iPhone 6 anymore. What a complete waste. The BBB HAS to investigate this company, please. Millions of people are being duped and have no clue.

Received my replacement Galaxy S8 within 24 hours after placing call to Assurant and payment of $175 deductible. However, the replacement phone was defective as the camera would not focus. When I called the second time, they denied responsibility for the defective phone and said it was up to T-Mobile it. Can't recommend this company. IMO they are not even honest.

My experience with Assurant has been nothing but frustrating. I've been trying to get a replacement on my Pixel 2 phone that broke. On 10/09, I filled a claim for a replacement that was immediately approved and should expect a replacement in a few days. By 10/22, I still didn't hear anything, so I called. They helped me open a ticket and told me I'll heard back in 3 business days. One week later, still nothing! I called and they opened another ticket. They were very understanding, but they couldn't do anything. Now it's November 1st and I called to find out the first tickets was not sent properly. So I wait again, patiently...

I filed a claim, paid the deductible, got a shipping notification with tracking number. 2 days later the tracking number still wasn't working - had to call them and be informed that the device hadn't actually shipped. While their reps were polite and wanted to help, the results and not knowing what is happening within their own warehouse is extremely unprofessional.

I too, am in the middle of a terrible situation with Assurant and am now convinced that they are a scam company. At the end of August, I chipped my phone and needed a replacement. They sent out the new phone, I paid the deductible of $100 and I returned my old phone with a post office receipt the very same day. A month later I received a letter stating that they never received the phone and would charge me for the lost phone. I called the company and they said that yes, they could see the phone was delivered on Sept. 4th but according to the warehouse, they had no idea where it was. I was assured that it was their mistake and I would not be charged.

After purchasing a phone and protection plan through T-Mobile, Assurant changed coverage amounts and deductibles, not abiding by the agreements at time of purchase. This is just a bait and switch scam. The phone I purchased was, and still is valued at $350. According to the Tier structure published by Assurant, that makes my phone a Tier 2, $50 deductible and $9/mo premium. I have been paying the $9 premium, but when filing a claim my phone is suddenly considered a Tier 3 phone, with a $100 deductible. Last time I checked, the definition of bait and switch is as follows: "the action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods." This review strictly considers the customer relations of Assurant alone, and is not a reflection of my dealings with T-Mobile.

I lost my iPhone XS Max and quickly received a replacement. The replacement looked brand new, straight out of the box and same color. I had no issues with them and when I called I received top notch customer service. The other negative reviewers on this site probably went against their policy, which led them to have a bad experience. This company isn’t a scam and they do keep their word. Thanks Assurant.

Lost my phone, claimed it, got a refurbished phone (mine was brand new less than 2 months old). A couple of months later, someone returned my phone. I called and told them that I will send the phone back and expect the deductible back (250 bucks). They said, "No, send the phone back and you don't get nothing." Then they got nasty. I asked them why, they said it's on the policy. I asked for a copy of the policy that was sent to me. They said I need to go online to see it. I asked for the one they sent to me, if they did. Then they passed me on to a different department and I had to leave a massage, no one there. How can they justify recovering their loss by getting the phone back and yet keeping the deductible. Rude people too. Have them on three phones, will drop them tomorrow. Don't waste your time with these people.

I sent in a claim for a replacement phone. According to their website, replacement should be received within 1-2 business days. Phoned on day 3, and the girl said that delays were typical due to stock issues and that I should receive a phone within a few days, and to call back if I hadn't received it within 6 days. Phoned back after 6 days, apparently the address had been inputted incorrectly.

Filed a claim on a damaged phone and paid 175.00 deductible! Sent damaged phone back immediately and got a tracking number. Got multiple letters saying they have not received so called them but had confirmation of delivery. Person said they had software problems and inventory backed up, but did verify they received my phone and not to worry. They would get the backlog entered. Just got my phone bill and they charged me for phone not being delivered!! Now I have to spend more hours to try to resolve this, just glad I had proof of delivery!! Awful company with no integrity or value of customers.

My story is too long to tell. Took me 6 weeks to get my deductible back after I returned a phone they sent me to replace my daughter's lost phone we filed a claim on. Which was returned by a very nice person the next day. Never opened the phone they sent me and they received it on July 23rd at 8:58 am. I have the FedEx proof. I did not get my deductible back until September 5th!! Her phone was now stolen, and filed a claim on October 3rd 2018, and now they are "reviewing". It has been the "5 day review process" and still nothing. T-Mobile needs to drop these sorry people/company!! People need to know how bad they really are!! Do NOT pay for Assurant insurance!!! They suck!!!

I dropped my phone and destroyed the screen, so I filed a claim with Assurant which I had paid for over one year. First off, I was charged a 100 dollar deductible... given that the phone cost 250 when I bought it, this seemed steep, but I paid it. One month after I had returned my phone I received a letter stating that I would receive an additional charge if I didn't return the device. Fortunately I had a tracking number and called the company. They confirmed that they did indeed receive the device and I would not be charged further. However, a couple weeks later I again received a letter again threatening charges if I didn't return the device. Called again and confirmed its receipt.

Never really had any problems with insurance companies. The people who answer the phones can't really do anything. As in they are not privileged to. Filed on the 16th. They denied my ID. Nothing wrong with it. Filed it again on the 19th. Called on the 24th. They were told they just got the claim... And have no access to do anything with it. Assurant can go screw itself.

I had called customer only because I have been paying for insurance I have never used. I wanted to know how it works or how can I benefit for something I been paying for the past 2 1/2 years and they get upset? Why? I mean they are getting pay to do a job! Worse customer service ever. Sorry but they need to hire people that care because we as a customer are paying for service.

You are probably are reading this because your claim was DENIED by Assurant. I like others here were denied claims due to their rules were not followed (even though they are not mentioned in the policy). Please do your homework before you purchase this plan for $12.00 monthly. My claim was denied because I didnt file it in a timely manner and I had removed the SIM card and placed it in a spare iPhone that was working. So, I have wasted all the premium payments of over 2 years for this BS excuse not to cover a claim. They will find any excuse to deny your claim request.

Broke my S8+, had insurance, filed a claim. THEY SENT MY PHONE TO THE WRONG ADDRESS... WHICH DOESN'T EXIST. I figured it out before USPS sent it back (it was a huge hassle). 1 week later it broke!! But they don't deal with twice broken phones they say!! But they were sooo kind in giving me T-Mobile's generic phone number so I could take it up with them... ** Assurant.

I broke my brand new Galaxy S9 phone screen. I filed a claim on the 8/18/2018. I’ve had to call and follow up every day. They gave me a runaround every phone call. They didn’t bother to call or email any follow-up info. They needed the original receipt so provided it, 3 times. They needed the IMEI number of my Xfinity mobile app. They already had the number but they needed to know if I knew the number. All that still wasn’t good enough. It’s now 9/4/2018. I still have no phone and no answer. I am beyond frustrated with this company. I spoke to another woman this morning and she actually ignored my complaints and started laughing at someone in the background. Completely unprofessional. I have service through Comcast which I will be canceling because of this Assurant company.

A very helpful agent named Shelly called to tell me that my phone was indeed under warranty and I had received faulty information in that regard. I am still not happy that I have to use the warranty as I'd much prefer to have the phone working properly to begin with, but I will say that Assurant was on top of social media complaints. I got a call back within an hour. So as far as working with the company to get this resolved, I'll update to 4- stars.

My iPhone 8 Plus screen broke, completely unresponsive, called T-Mobile and they provided the phone # for Assurant. Called them, they took my claim and three days latter I found out that the claim was denied due to the SIM card being removed from the phone to use it in another one during the process. My phone is my work tool. Called T-Mobile and they just washed their hands. Stuck with a broken iPhone 8 Plus and no replacement. This company is a SCAM, stay away.

I have a $300 (not so expensive) HTC phone that was damaged when I dropped it. I pay for insurance and have had T-Mobile phone service for ten plus years. I went through the steps for a replacement phone and the process should be a lot faster being that I need my phone. It took several days to receive the replacement because no products are shipped over the weekends. When the replacement came it was damaged and I had to send the replacement phone back leaving me several more days without a phone Grrrrr...

Really liked TMobile, but loathed the service at ASSURANT. On Aug. 20, after being on the phone nearly an hr and half 2 representatives, told me I could get a replacement phone in 6 days. Waited 6 days, called back, on automatic hold 20 minutes, then I finally get someone and the girl has terrible personality, and tells me I can not get a replacement phone, until Oct. 26th. Because, I have had 2 replacements within a 12 month period.

My son leased an LG K20 from T-Mobile, it's not a very expensive phone. When he stepped out of a vehicle it fell out of his pocket and was ran over by a truck. The front cover of the phone shattered and the battery was bent. He put in a claim, received the new phone. He received the return addressed package and put the back piece and battery inside. He took it to the post office and sent it. I received a letter later saying the phone had not been returned and I would be charged if not returned. I called and was told that the phone was showing up as being received. About a week later I received another letter saying it was not received. Now I am confused and a little angry.

If I can give 0 stars I would... I had to activate an older phone on my line after my phone fell and the screen broke. I travel a lot for work and had no time to actually file a claim with them. When filing the claim I gave them a date that I thought was more or less correct about when the phone broke. During their checking process with T-Mobile they saw that the last date that the phone was on the line was about 2 weeks earlier than the date I gave them of when the phone was actually broken. Because of this they do not want to cover the phone and said that "Sorry but the coverage only covers the phone that is on the line."

My claim was approved quickly and within four days of filing the claim, it had been accepted and I had my replacement phone in my hands. When I sent my damaged device back, I did not expect for them to not quickly acknowledge that it had been returned. I then started looking up experiences with Assurant and quickly became worried that I was going to be charged for a phone I returned because I didn't actually hand the package to a worker at the post office, take video of me sending it, or pay to have FedEx ship it with tracking. It has been almost a month since I sent my phone back and luckily I woke up to an email this morning saying that they have received my defective device! In the future I definitely will go down avenues that give me more security in proving that I returned a phone should they ever say I didn't.

Got this protection from Costco for a S8 and my screen cracked. Called them and was informed it would be a refurbished phone. On purchase of the protection, the rep told me it would be a new device and it is possible that it was to entice me to get the protection; so no qualms with this company there and the important thing for me was to get a replacement phone quickly. The transaction was smooth and received a replacement phone in the next two days; $80 for the transaction and I was up and running again. Two months later my front camera got water droplets making it and the iris unlocking unusable. The phone is supposed to be water resistant. It's been under the rain multiple times; not submerged. So I called about the defective unit and was told I need to pay another fee for the replacement and they don't cover the fact that I was sent a defective unit to start with. My advice? Their protection is not worth it for what you get.

Filed a claim for a broken phone. The new phone came in and I dropped the old phone in the package Assurant provided at the post office. For whatever reason, the phone never made it to them and there is no sign of it ever being scanned at the post office (went back and forth with USPS, but it is basically gone). So, I have a charge of $900 to pay now. I offered to send the current phone (the new one Assurant sent), but that is apparently not acceptable to them. They really want the old broken phone or $900. No help at all and no attempt to make it work.

This has to be the biggest scam ever! You pay them $10 or $15 a month year after year and they treat you horribly. We filed a claim and they sent us back a poorly recondition song. Even a month the phone didn't work. They won't send the phones out in advance, they will only send it after you call them back, sit on hold and give them a tracking number that THEY ISSUED TO YOU! Clearly they do not trust their own customers! In the end I could have bought a brand new phone like the one they replaced with a reconditioned one on eBay for the same price I paid them over 2 or 3 years. Epic waste of money and time! AWFUL CUSTOMER SERVICE! TOTALLY DISRESPECTFUL OF CUSTOMERS TIME! CHEAPEN TO NOT HAVE INSURANCE!

I was sending a phone back for replacement and called in to make sure the tracking number was on file, as I had just dropped off at FedEx. The guy asked for the password on the account, which I do not have because it is under someone else's account. All I asked was to make sure they saw that it was scanned in. He said he couldn't help me unless I had the password. I was so irate, I hung up. When I got home, I logged right onto FedEx with the tracking number that I tried to give him, and sure enough it popped right up for me. Their customer service absolutely sucks!!!

My experience with Assurant Phone Insurance at T-Mobile was dismal at best. The inconsistency and lack of professionalism among the staff was extremely disappointing. Although the phone that I submitted for a claim had the proper insurance and qualified for a replacement, the staff refused to process the claim. I spoke with several representatives, and they all were very inconsistent, lied, disrespectful and unprofessional. I was very dissatisfied with their service. That company is doing a real disservice to T-Mobile stores, and that is a shame. I do not recommend T-Mobile to my family and friends.

My son, who is a United States Marine, serving our country, broke his phone to the point he is unable to use it. I filed a claim with this insurance to get a new phone in his hands as he has no means of communication without his phone. I have been paying the premium on this insurance for 3 phones for 2 years, this is the first claim I have had. I submitted the claim on Monday, received an email saying that I would be notified as soon as the claim was approved. Tuesday, I had heard nothing so I called customer service and spoke with a rep who told me that they didn't have any replacement devices for my son's type of phone so that it would take 24 hours for them to investigate and see what they have available. I explained that he is in the military and he needs a phone and asked if there was any way to expedite this.

Getting through to the customer service took 40 minutes! This kind of hold time means they simply don't care. I was told by the agent that they are "backed up", so they have absolutely no idea of when they might get around to sending a replacement device. Really? The T-Mobile store manager was much more helpful than these guys. I will never rely again on such insurance. Better to pay a little extra and get a brand new phone (of my choosing) than to fool around with these jokers.

Submitted claim for replacement. Received two phones due to duplicate claims submitted. Sent one phone back and was told that I should receive my reimbursement of $175 in 10 days. Still haven't received reimbursement. Now it has been way over 10 days. Still haven't received. Spoke to another representative and was told I should receive it in 24 to 48 hours. Still haven't received reimbursement. Spoke to supervisor. Now I have to wait another 3 to 5 business days. Their website specifically state we provide best-in-class service. I am very dissatisfied.

I paid these people 12 per month for nearly 4 years. If you do the math that is well over $500. When my phone was lost they told me I would have to pay a deductible of $175. Do the math again. This is not worth it unless you file a claim within the first year. I'm either going to another carrier (** T-Mobile!) or cancelling this ** insurance.

Evident by other complaints here, it is highly apparent there is a pattern of abuse here. Like others I filed my claim. Called later to follow up and was told "under review by internal department", Review of what? Response is "once internal has it, we have no idea, continue to check site for updates." Did just that and hours later no response. Called T-Mobile to get them involved. And they too were surprised of the response. Waited till I got home checked site and was told denied. Called cust. service to get regurgitated response of "we don't know, write a letter to corporate for an explanation."

This company is a FRAUD and will take your premium $$$... Offering NO customer service or assistance whatsoever! My phone broke (charging issues, volume controls won't work properly, overheating, rebooting for no reason, cracked screen, headphone jack busted) so I took it into T-Mobile who checked my IIME and my account and verified that the phone was covered and would be replaced via Assurant if I filed a claim. I filed the claim then contacted them a week later and was told that my claim was denied, they "did not know why" and to contact T-Mobile for more details.

I purchased an iPhone 6s from a T-Mobile store. I was told by the representative who was assisting me that my phone was expensive and therefore I should purchase insurance "For the phone." I took their advice and signed up for insurance to cover the phone. A few years later I chose to use my sister's iPhone 6 and de-activated my iPhone 6s for a period of time, while still paying the insurance premium. I ended up losing my I iPhone6s when it came time to re-activate that particular phone. I contacted the insurance company, put in a claim for the iPhone 6s, they approved it but they sent me an iPhone 6 instead of a 6s. I contacted them to tell them that they must have made a mistake. They responded by saying the insurance I purchased covered "The phone number" and not the phone itself, and since my iPhone 6s was deactivated when I lost it they will not replace my phone.

Lost my phone a couple months after getting it, then contacted Assurant, Sprint's "amazing" phone insurance provider, said they would sent me a NEW phone after paying the deductible. Anxiously waited for my phone to arrive, given I've been without a phone for 3 days, come to find out that the "new" phone I received was dead (wouldn't take a charge or power on). Called them and explained and they apologized profusely and sent me another "new" phone. I was instructed to send back the dead phone in the prepaid padded envelope (went to the post office and actually handed it to a human being).

I called the company and made a claim on my cell phone which had a shattered screen. The new replacement phone came the next day but the replacement phone had a large crack on the back of it so I called them right away. The company assured me that I could use the phone which came in the mail while I was waiting for the 14-day period to end with UPS and then they would send me another phone a week and a half later. I called them and they were trying to get me to send back the crack phone and wait two days before I would receive another phone or a problem that Kurt was created at the insurance company. I shouldn't have to wait for two days for a phone. They should send the replacement right away and not have any customers waiting 2 to 3 days for cell phone which was cracked at their plant. This company will beat you down to keep from sending you a cell phone. Bad bad business.

Well I filed a claim two or three weeks ago on a Friday. My replacement phone was delivered to my hands by the following Monday. It came with a package to put my returned phone in and I dropped that in an outgoing mailbox on Wednesday. Unfortunately there wasn't a tracking number (only an RMA which is useless to customers I guess) so I had no way to know if the delivery was successful. I requested I be contacted, explaining the situation, and within a day I was given the tracking number by a very helpful employee. It was received by them a few days ago and it has updated in their tracking today that they have received the device. Overall, happy with the service.

I wish I could give them no stars because they don't deserve any. I have a T-Mobile account. My iPhone was stolen, I called Assurant to get my phone replaced but they refused to send me another one and no one would give me a straight answer on why I couldn't get one. They are very unprofessional. I called on two different occasions and the ladies I talked to hung up on me. Assurant is just out to get your money and not give the customers any kind of respect. They are the worst.

Horrible company, T-Mobile should find another insurance company to deal with their customers. They are very good at charging fees but horrible on fixing issues associated with the customer. Replacement device was damage. Assurant refused to take responsibility for damage device and asked for another full deductible for a new device. I would not recommend this company to anyone. They lack customer support. They can care less about customer satisfaction.

KEEP EVERYDAY LIFE RUNNING SMOOTH. What a jokers and we are the ones who gets punish for. File a claim for my wife's phone that got broke and after 48h still no phone, called them back and after spending almost 1h on the phone and pay the $175 replacement fee I have to still go back online and continue to file the claim. And looks like she won't get another phone for at least another 36h.

I had made a claim with T-Mobile for Galaxy Samsung 8. 1st they denied it due to "Wrong IMEI #" then I contacted them with the right IMEI #, they then denied it for giving my own phone number "Wrong" (like I don't know my number). Then they declined it again for not having my sim card on the phone at the time of the incident (stating I was not using the phone on the date I had provided them). So is very nice on them to have you spend hours back and forth with T-Mobile as well, All of this to keep denying your claim? They're smart on charging you money but not willing to stick to their own TERMS & CONDITIONS which half of what they told me is not mentioned anywhere in those so called TERMS & CONDITIONS. Never again paying for some ** service.

This company have lost my patience, I report my phone broken and I been waiting for the replacement since March 24/18. The phone supposed got delivery and left at front door by UPS. They never find the phone and they told me I have to wait 14 more days so I waited and when they finally sent again the second replacement to a different address 'cause they ask me to so I have them my work address and when the phone was supposed to be delivered on my hands the UPS girl told she can't give it to me 'cause ASSURANT said to return the phone back to their warehouse 'cause the address was not found. So now I have to wait another 7 days for them to come up with some other **, this company sucks and is managing T-MOBILE. PHONE DEVICES INSURANCE IS not with it. This both company are SCAMMERS...

I read so many negative reviews on here about Assurant insurance. To where it even left me discouraged. So I feel warranted to share my experience. My phone was lost/stolen March 30th. I have the iPhone 8 Plus through T-Mobile. So I called Assurant insurance and paid the $175 deductible for my replacement. I spoke with the Assurant representative, they were very professional and very accommodating! They expressed extreme kindness and were sorry for my lost phone. I was approved for a replacement quickly and received my phone within 2 days. I also received the exact phone and color that I had lost. No issues or flaws. My phone is now connected, working properly and I couldn't be more happier! I'm very pleased with experience with Assurant Insurance. To where I created a Consumer Affairs account just to leave a comment! I give them 2 thumbs up!

I have a Samsung on5 in which was a replacement to a k7 in which I paid the required $20 deductible. My Samsung on5 stopped working and I filed a claim for replacement after visiting local T-Mobile whom verified deductible is $20 dollars. Assurant had me pay $50 deductible and is stating that my phone will be replaced with a comparable device. The phone they sent with a small scratch on the bumper is the same Samsung 0n5. The same one I paid only a $20 deductible to replace my k7.

I filed a claim with the insurance to only be denied because... the phone being claimed was my 12 year olds phone who was having trouble focusing in class. Therefore his phone was taken till his grades improved. Lo and behold when he got the phone back it wasn’t working and I then filed a claim. According to the insurance company because his phone wasn’t active for almost 90days they couldn’t cover the phone damages. Craziest thing I have ever heard because if my car was sitting for 90 days then the day I decided to use it, it got damaged. I would expect Progressive insurance to write a check. This isn’t my first horrible encounter with Assurant. I think they have horrible business practices as well as horrible consumer policies. Hopefully they get it together but I’m tired of being ripped off by this company. It’s disgusting!

I received a replacement device in Jan, 2017. I took the phone to the T-Mobile store thinking the face was cracked. When I arrived the salesperson told me the phone was not cracked it was the screen protector. I purchased another screen protector and called Assurant customer service. The CSR asked that I mail the device back in the provided which envelope, which I did on Jan 21, 2017, it was placed in the mailbox in front of the USPS in Grand Prairie, same location and method I've used to mail back several phones. The phone was not received and I was charged 528.

So in July I had messed up my phone Galaxy S8+. I washed it up on the ocean. I returned the phone and paid my deductible. Turns out that they lost my phone because I returned it at the United Postal Service Office. Assurant claims to have never received the phone but I know that I turned it in with the address and envelope they had sent me with the new phone. On the exact same day I received the device I returned the old one. I've been on the phone for hours with both T-Mobile and Assurant. This is ridiculous.

I have a Samsung Galaxy S7 Edge that actually had a screen protector on when it was dropped, however it still cracked on the side after a fall of an elliptical machine. I have been paying for the insurance through T-Mobile since I bought the phone a year ago at a cost of $12 a month. I submitted a claim through the website and was only offered two options: one to replace the phone with a used phone and one to use jump to upgrade to another phone. I only wanted the screen fixed but the option wasn't available. I paid the $175 deductible and opted for the replacement. Two days later, I logged in to check the status and see that the claim is denied without any explanation. The terms and conditions include accidental damage so I really don't understand why the claim was denied. I wish I hadn't wasted the extra $144 for coverage that I could not use.

I bought Samsung S7 from T-mobile and paying jump and insurance on that every month. Phone was not working right. Turn off after some time and screen flashing so I changed it to my other spare phone and using old phone and forget about the problem. In January saw the phone in my drawer and thought let try this one again and drop the phone by mistake. Called the Assurant for claim and they rejected the claim. That phone was not active at the time of accident but you are taking the money every month. They said it will cover the only phone which was active. What if I buy the phone from market and use the phone and file a claim for that phone that is also not covered? Then someone can tell what is all covered. It's better to buy phone from Amazon and buy their insurance so you don't have to pay every month and give them the double the price of phone.

Here is a major tip. Save your own money towards a replacement phone. I ordered a work phone and it has not been received. Assurant keeps shipping it back for whatever reason. They also are dishonest and give ambiguous explanations. I asked for a refund, I was informed I would get one when they received a phone back that THEY shipped to THEMSELVES. When people stop using their services they will understand.

I have seven lines with T-Mobile. I'm a loyal long time customer. I have insurance on all of my seven phones. I filed a claim because I lost ONE PHONE with Assurant. For two weeks, I called the company and they lied to me in regards to the status of my claim. Finally they tell me my claim is denied which I DO NO UNDERSTAND AS TO WHY. No one can tell me anything unless I write a letter to the company. This is a fraudulent company and T-Mobile should not be doing business with such a horrible company. I have never dealt with such horrendous and UNETHICAL company.

Your phone is not covered if you remove the sim card! This is not something that gets provided to you prior to purchasing a coverage. All you will hear from them is that your phone was not active at the time even though you had insurance with them for over 3 years. Very poor quality customer service and satisfaction.

Had my phone not got broken, I wouldn't know there existed such a terrible cell phone insurance company. I had my cell phones insured before I switched to T-Mobile and had no issue at all with the insurance claims. My experience with Assurant goes like this. My IPHONE 6 got damaged in July 2017 so I filed a claim, paid $200 deductible. I received a refurbished phone with a broken camera. After I received the phone, I traveled out of the county, when I got back, I called Assurant and informed them that they sent me a bad phone. I assumed they would send me a replacement immediately based my past experience with other insurance companies. However, I was told (only at this moment) that I only had 7 days to inform them whether the device I received was not in good condition. This was the first time I was informed about this 7 days policy.

I don't usually review companies but felt like my experience with my insurance claim deserved recognition. I lost my T-Mobile phone and luckily was able to get a new one through the insurance I selected when I originally purchased it. It took about 5 min to submit the online form, I paid the $50 deductible and figured I would have my replacement phone in a week (maybe) if I was lucky.

Been trying to contact. Said rep would response in 24 hours. I have contacted multiple times. Haven't hear anything. I pay the monthly fee yet looks like Assurant is committing fraud as they haven't processed claim nor gotten back to me in the various emails I sent following up on claim.

This is a scam company for insurance as I paid as I was asked to but when the phone broke when a system update, updated, they refused to give me a new phone or any phone or any claim adding to anything to help me get a replacement. They stated they knew this phone had issues with updates, so they therefore would not replace it. I could get 128 bucks for my 250 phone only 14 months old and then had to pay back 69 bucks as the deductible was owed even when they would not give me a replacement phone. I left Project Fi too over this as their cheapest phone now is 400. I actually paid more into the insurance then got back. 59 bucks for my 70 buck insurance payments! Insurance for phones are all scams I have found. Just pray your phone breaks before the years up if you have to ever need a new one within the warranty time. This is the only way you get anything ahead of these scammers!

I have insurance for my phone and have had nothing but problems with Assurant! I lost my phone and filed a claim that got denied about a year ago... They denied that claim for some reason so I had to go through T-Mobile and pay almost double! Then recently the screen went completely out on the phone and I needed to file another claim. This time I called to file the claim. They assured me everything would be alright because I was told by the representative. I actually believed that this time would be different since I didn't use the online. At first when my phone didn't come like they said I figured it was because of the holiday. Today I tracked my claim and once again denied! They had no problem taking the $175 though! Ridiculous! After seeing their reviews it seems like I'm not the only one! T-Mobile needs to drop them! It's hurting their reputation! I'd give them 0 stars if possible!

Everyone here has given such negative reviews. So I felt I should give my positive. Everyone I contacted at Assurant was really helpful. I got my claim and phone very quickly! Right before Thanksgiving. After doing an IMEI check it turns out my replacement is brand new. They only got 4 stars because the color of the phone they sent was wrong. But... I actually like the arctic color on my S8 better than the black that I had. I haven't sent my phone back to them yet. But after reading the reviews... I'm going to record every step of the process in case they try to claim that I didn't turn it in as well as USPS insurance.

Had an iPhone 5S for 3.5 years and dutifully paid my insurance premiums which was billed as a no hassle replacement policy should my phone be damaged. After the most recent update, my phone started to crash 1-3 times per week so issued my claim. Had to pay a deductible of $175 in order to get a replacement device. The device that arrived was a terrible refurbished device which crashes every 30 minutes. Quite frustrating. At least the person on the other line was sympathetic and issued me a refund for the deductible (to be credited when I send my device back). This phone insurance is not reliable and I would highly recommend against paying into it.

Replacement phone #4 since February 2017. Same issue on all of them. Phone fails in 3 months. Most recent replacement phone is on the blacklist. Could be either lost or stolen. Went up the command chain, CSR, Supervisor, Manager, and District. No problem resolution. Here were my two options. Wait 2-3 days for phone to be un-blocked no guarantees or send phone back and when the warehouse received it another one would be overnighted. Why am I being inconvenienced?

I submitted a claim and the only way they will accept payment is to provide my credit card information to a person over the phone. I asked for a website where I could enter it, an automated telephone system or even if I could mail in the payment. None of these alternatives are allowed. This is unacceptable with where we are at with technology.

Bought the iPhone 6s+ from T-mobile. Still owing 10 payments. Add $10 per month phone Insurance more than a year already. Lost my phone, filed a claim. DENIED! Reason 1) NOT T-mobile iPhone (after fax to them installment payment plan of the iPhone). Next, the new reason the iPhone has not been used. Called T-mobile tech, and ask for usage history. Same IMEI has been used for the last 1.5 year (verify by T-mobile Tech), at the end, Assurant still Denied, ask why, they say if I want to know more info, write a letter to (676 E. Swedesford Road Suite 300 Wayne, PA 19087). Wrote them letter, got a response, in one sentence "Not T-mobile iPhone", now I am going back to square one... After 3 weeks back and forward. I am too tired to deal with Assurant. I rather cancel the insurance and buy a new phone. Don't let this company rip you off.

Assurant is the worst phone insurance company to deal with. I have been paying for about 2 years the insurance plan. When my phone was damaged I asked them if I can make the claim anytime. They said yes I can do. When I have the money I called and they said another thing that I supposed to do that before 90 days and I made the claim in 92 days. Please don't ever deal with that company again, they just taking money from you and give false information.

I had to replace my broken phone, they sent back a new one promptly, and requested I send the broken one back to them. The next evening my wife and I walked to our neighborhood post office box and mailed the package. Several weeks later I received a letter claiming they hadn't received the package, and I'd be financially responsible for the full cost of the old, broken device along with the deductible I already paid on the new one. In other words, it would have been cheaper had I bought a new phone myself as now I'm being charged full price for a broken device.

Assurant Solutions is claiming I did NOT return my damaged device. This company is the selected mobile insurance company used by T-Mobile in case your phone is lost or stolen or suffers accidental damage. I insure my phones to avoid having to pay large fees if something were to happen to our phones. There is a deductible of $175 that is charged with any claim for the replacement of your mobile device.

What a sorry experience. Had some crackhead come into my work and steal my phone off the charger out of the back room. Just got the phone, paid for the insurance and was told it doesn't cover the phone if it is stolen? What's the point of insurance? Theft is the only reason I would of bought the insurance in the first place. When my phone was covered through Verizon and ATT through Assurant, there was never this issue. The insurance was a quarter of the price of the phone. Now I have to waste my time taking their ** to small claims court? Best believe I am going for the max settlement for this hassle.

My son called Assurant today to file a claim for his cellphone battery which has progressively gotten worse with holding a charge. Nathan who works for Assurant asked for a date he noticed the problem. My son said it started a while ago but has progressively gotten worse until it is so bad now that I need a replacement. Assurant said the date was not important, but that they needed a specific date to list on the claim for when the problem was first noticed. My son picked a random date from this summer. The worker input that date, filed the claim, and then denied it due to the date being over 90 days. He then would not allow the original "claim" date to be changed. I also spoke with the worker and the supervisor named Joe. They could not have been more unhelpful.

This was by far the worst experience I've ever had with customer service and a company altogether. The website BARELY works. I was unable to continue my claim online so I called in. TERRIBLE idea. At the time I took a 15 min break at work to get this corrected. The first agent was very rude. She wanted to argue against everything that I said. Given that I was already frustrated. I asked repeatedly to be transferred to a supervisor. She refused. Then shortly after me having to use the ** word she hung up.

Know that if you have multiple phones insured by this company, you cannot have two claims processed at the same time. Our teenaged daughter dropped her phone and we submitted a claim to get the phone replaced. During the process of getting her phone replaced, our son's phone broke. They won't process the claim on his phone until her phone is returned and scanned into their system. After a week, Assurant confirmed tonight that they have her phone on the "dock" but it may take another 3-5 days to "scan" it into their system. Until then, they won't process the claim on my son's phone.

I switched to T-Mobile couple years ago due to better pricing and the opportunity to get the latest phones. I purchased 3 new iPhones for me and my kids. I did not purchase insurance, because we take care of our phones and we have never had an issue with them, so I skipped at that time. This year I decided to purchase the insurance, because one of my kids kept on losing the phone. I called T-Mobile and explained the situation and they said, "oh don't worry about it. We got you covered, our insurance, covers theft and accidents as well as malfunction issues if your warranty expires." All I have to do is to add the insurance and pay $12 a month per phone. I hated the idea, but replacing the iPhone would have been a lot more expensive, I thought.

I spent over 2.5 hours on the phone with Assurant today, attempting to resolve a mobile phone claim. We just needed to have a hold on the shipping address once the claim was approved. I thought this was resolved, and they subsequently told me that they could not change the shipping address, and that no manager was available to assist me. Long story... customer service is terrible, they read from a script and do not listen, script is terrible filled with inappropriate polite platitudes. Ugh! Not sure if phone shipment is on hold per request, or if they will continue with their inflexible process and people.

I got the T-Mobile service and the Assurant mobile protection plan. I called them dozen of times before reading the reviews here. I have had the worst experience with them. Each time I called them they had different story to tell. I had a Google Pixel which was insured by them. As they don't have that device in their system, they promised a re-imbursement cheque. For that I had to buy a new phone and send all the IMEI numbers to them with bill of sale. I also sent the broken phone but they never sent the re-imbursement cheque.

Purchased a brand new expensive Samsung s8 and expensive Assurant Insurance. Weeks later I dropped the phone and cracked the screen, no other damage. Filed a claim with Assurant, they ended up replacing my new phone with a refurbished piece of junk phone after I paid another $175.00 deductible charge. Assurant refused to replace my new phone with a new phone. They told me a could send the refurbished phone back if I was not happy but declined to replace that one. In the end they have my brand new phone an expensive insurance premium and $175.00 deductible fee. Assurant Insurance is nothing but a scam.

I went to Apple because my iPhone 6 was not working properly. The tech asked me when I had my screen fixed to which I replied, "Never". He told me that not only do I have a 3rd party screen on my phone but the 2 tiny screws on the bottom are missing! This is the garbage Assurant sent me my I last filed a claim that is causing my phone to malfunction. ASSURANT WOULD DO NOTHING because according to their "policy" it's been too long! How is it my fault that the garbage you sent me lasted longer than your 7 day policy? THEY WILL NEVER GET ANOTHER DIME OF MY MONEY! APPLE CARE IS THE WAY TO GO!!!

Assurant Phone Insurance is nothing shy of a scam. I have over 10 hours wasted in the phone with them on 6 different occasions with no resolution and each time there is a different hoop to jump through. I have a detailed call log of whom I spoke with date and time. On 2 separate occasions including one conversation on 7/20/17 with Supervisor John ** was told that the non returned device fee was waived and no further action is needed. My damaged phone was shipped and returned to them via the envelope they provided. It was delivered on 5/1/17 yet in their system a note shows on 5/17/17 package was ripped and torn with no contents.

Because I don't have terms and conditions or of coverage like this is purposely and conveniently done to mislead customers. I've no idea on what is covered and what is not when filing a claim. I travelled to a country where T-Mobile has no network coverage, so my SIM card cannot be detected. I lost the phone and filed a claim in less than 30 days of the loss. One week later, I get a letter telling me my claim has been denied because my SIM card was not detected on my phone at time of loss. For each claim, the deductible is $175. Meanwhile, I'm paying $38/month for 3 phones including the one I lost at the airport. No thank you! All I got from Assurant is rude reception, long hold on the line with representatives who are clueless themselves, and rejections to all my claims. I cancelled all my insurance.

Went to the Apple store to replace the screen on the iPhone 6 plus and were shocked to learn that we had received a counterfeit phone from T-Mobile's insurance company Assurant. Apple would not fix the screen and showed us how the cover with the Apple logo on our phone was a fake so they will not repair it. Documented with pictures. Part was not just an after market part, but had all the information on it including the logo, but the wording wasn't perfectly straight and the part has a different finish to it. I had to pay Assurant for this phone which was refurbished with counterfeit parts! Assurant couldn't help me since I was not filling a new claim for an exchange.

I have been chasing my replacement phone for 3 weeks now!! I paid for the insurance through my carrier to receive a new phone. I cracked my screen and put in a claim. I was told my phone would be at my address in 2 business days. I received an empty UPS envelope. I called Assurant and was advised they needed to trace my phone to see where it was and it would take 10-14 business days. Called on the 10th business day... Still tracing the phone. Called on the 12th business day... Still tracing the phone. Called on the 14th business day, was told my claim was denied because they didn't receive my broken device back in time.

I have a family plan with 5 phones all under insurance. Had all phones with insurance for over 3 years, for the first time, one of the phones broke. We filed a claim on a Monday, had to pay $175 deductible (on a phone you can buy on eBay or Craigslist for less) and on Friday of the same week I called to get status on the claim, tracking details etc and they said that they are waiting for our driver's licence before they can process, something that we were not made aware of. My issues here is why no one called to follow up with us to request what they needed. Why I have to call them a week later only to learn that the phone we desperately needed has not shipped. I will never again use this company. Horrible customer service and think that everything is a joke.

I purchased an iPhone7 plus. I was hospitalized for almost 2 months and was never able to activate the phone. It was then stolen. I filed a claim and was told my phone wasn't covered because it wasn't activated. Yet the phone that was never activated paid a $10 a month insurance fee. Why was the fee being charged for coverage if in fact it wasn't covered? I asked where in the terms and conditions did it state a phone needed to be activated in order to be covered? They couldn't tell me and said they would email it to me, guess what I never received anything. There is no such policy. I've read through the policy and terms of conditions. All 18 pages and it was not in there anywhere at all. They are scammers and liars. Now I'm stuck paying off a phone that I don't have after paying insurance premiums for nothing.

Have filed claim for over a month. Totally forgot about what I did, then I started checking my email, found it said it is still processing. Come on, I'm not stupid. Forget it, I don't need any replacement, even if I'm luckily get one, it won't last long. I knew it. Because it is a 1 star company. I'm here just try to get more people be aware of this 1 star company.

My son purchased a OnePlus 5 64GB two weeks ago and it was stolen while on vacation in Morocco. They don't carry that phone with T-Mobile so they offered the Samsung J7 with 16 GB which can be purchased for 129.00 on eBay and 229.00 at T-Mobile. I have the receipt showing 549.00 plus tax. Now How's that comparable for my two week old phone. They want a 50.00 deductible on a $129.00 phone or 229.00 phone at T-Mobile.

I called in to make a $50 payment for a deductible. After attempting the online echeck payment it kicked me back to customer service who asked for my checking account number and routing number because the 2nd agent said the payment didn't process. He suggests it wasn't enough money in the account. I let that slide and proceeded to give him my full name, address, etc. I told him I didn't want to give my routing and checking account number over the phone which is why the previous agent sent me to the automated. He took my name, license number & address and said he was sending me to automated service to reenter the routing and account number and confirms where I track the claim...I say okay and then phone goes dead. I'm thinking that's weird but it must have gone thru because the agent didn't transfer me to the automated service.

I filed a claim about for my cracked phone screen to receive a replacement. I sent back my phone from UPS to YORK PA, 17402, 625 WILLOW SPRINGS LANE STE A. RMA # **. I've been charged 300$ on my T-Mobile phone bill despite sending it back 3 weeks prior. I called up Assurant and was placed on hold while they did more research and was hung up on. I called back again and was told the warehouse never received my package. They said that it was my fault and I would need to pay the bill and a refund would be void. My boyfriend decided to call back and speak to a manager, he was placed on hold and hung up on 10 minutes after waiting. He called back again and finally was able to speak to a supervisor and was told the same information, the warehouse "never received it." The supervisor told us it may have been shipped to the wrong address, but it clearly hasn't been.

Through T-mobile, we paid a monthly fee for protection plan with Assurant Solutions. The original iPhone broke, so we went through a cumbersome process for replacement. Paid significant deductible to get the replacement phone ($175). It looked fine, but from the beginning was slow, not much battery power. Then after 4.5 months, started shutting down with 60% battery left. Became unreliable, poor calling, etc. I reported this (still within the 180 day warranty period) and they were extremely unhelpful and unapologetic. Offered to replace the phone again (which of course I wouldn't want to go through again), but refused to refund the deductible, which would have been the right thing to do.

I spoke with four different representatives of Assurant trying to file a claim on my tablet. I received two different deductible values from three different representatives. One representative even told me that Assurant would charge me a higher deductible to send me an "comparable" device because a replacement tablet was not in stock. After spending more than an hour in total on the phone with Assurant representatives in one day, I was finally told that Assurant did not have one single device in stock that they could send me in response to my claim. Is that not why I pay them monthly to do? Very pathetic, unhelpful, dissatisfying service to someone who has been with T-Mobile for 11 years. I definitely think T-Mobile needs to rethink its contract with Assurant. There has to be provider that can do better!

Do not use this Assurant for your cell phone coverage because: First I pay $12 per month for this phone coverage. The screen of my new phone Samsung S8+ broke. I called Tmobile who sent me to Assurant to file a claim. The Assurant customer service is unqualified and can't answer to basics questions related to their services. They don't know how long it takes to update information in their system for example... The manager I was on the phone with either hanged up on me or disconnected the call. She never called me back to finish the claim!

I've paid insurance on my phones for many years. Assurant offers two claims per year. Now mind you, two claims means file even if they deny you one of the two claims, that's your two claims. I filed a claim and Assurant deemed it as a warranty defect so the claim was denied. I went thru the manufacturer's warranty. Well with the "filed" but denied claim that still counts as two claims "filed" per year. Poor customer service and that's by far a very large scam to your clients!

It so happened that I was talking to a T-Mobile rep. on another matter when my tablet came up. I told them that my screen was cracked. I was informed that I had insurance on it and should go ahead and filed a claim. A deduction of $50 was mentioned. I filed the claim over the phone. A rep took my information and told me that the deduction was $100. She was about asked for the deduction when she found out that there was no replacement tablet for the model that I have. Now get this, I have been paying for insurance on this table for over 3 years @ $9 per month. Do the math $324. I was told someone would have gotten back to me. This never happened.

I submitted a claim and returned my damaged phone in the return plastic pouch and prepaid label. I took the phone in the sealed envelop and the prepaid label to a UPS Store that is a package drop off center for USPS, so the clerk could verify that the prepaid label covered the postage, it was received and weighed, (.33 lbs which corresponds to the weight of the phone in the pouch). I have the Drop Off Packages report from the UPS store with the drop off time, date, service, tracking number and weight. I have contact Assurant over 15 times, talked with 2 supervisors Adrian ** and supervisor Alex **, who claim they first didn't receive the phone, then claimed they would check the warehouse to say the package was empty.

I filed my initial claim on a Wednesday. I received the replacement phone on Friday. I took the phone to US Cellular to be set up and it didn't work. It wouldn't charge, they seeped the battery and it still wouldn't turn on. The US Cellular Rep and I got on the phone with Assurant and they said we had to send it back before they would issue another phone. This is crazy, I didn't have to send the original before they shipped a replacement. It was Friday afternoon.

When my daughter's iPhone 6S Plus was stolen, I filed a claim with Assurant on a Friday. I received the replacement phone on Monday. My daughter inserted her SIM card but the phone didn't connect to the T-Mobile network. We called T-Mobile thinking it needed to use the new SIM that came with the phone activated. The representative said it would be on within 2 hours. After 3 hours we called back and we were told 24 hrs. The next day we called back and we were told that the refurbished phone was network blocked because of a fraud investigation with the previous owner of the phone. We were told another 24 hrs. Two days later it still did not work. We went to T-Mobile (thinking it was an issue with T-Mobile fraud department). A rep at the store called Assurant for us and was on the phone for 30 min with someone from Assurant.

I filed an insurance claim for my iPhone that was ruined after it fell in the toilet. I pay for insurance monthly. I paid a $175 deductible. I received a refurbished phone (instead of a new phone) with terrible battery life. I promptly returned the damaged phone using the prepaid envelope that Assurant provided. T-Mobile is charging me a non-return fee of $316.80 because Assurant said they never received the damaged phone, and there is absolutely nothing I can do. This is a complete scam, people!!! Assurant is up to NO GOOD! And this has obviously happened to numerous people. I will be canceling the insurance on both of our phones moving forward. I will probably leave T-Mobile as well if they continue to use Assurant as their insurance provider. I could have purchased a new phone for the costs I have incurred for a crappy refurbished phone. Can you say FRAUD??

I have never received such horrible service. I purchased a protection plan for my son's tablet. He cracked the screen, barely visible and otherwise operational. It took from mid-February and still ongoing to get this settled. It took 10 days to even get the claim opened. The unit was tracked by FedEx and sat in their department for 8 days for repairs and was only "found" when I called to check on the status of the repair. Their site states 2-3 days. I had to call three times, still never could an answer to when it would be shipped back. 10 days later I received an email stating they were sending a check and not the unit. They "claim" the value of the screen was more than the value of the unit. It can be confirmed by basic industry standards for repair costs that this is not true. The contract states that, "if they are unable to repair, or the value exceeds replacement value, they will send back a refurbished unit of like kind and quality".