Assurant Phone Insurance Reviews

I got a card for 200.00 dollars. When I tried to use it they said no money on it ...so I contacted you all. Sent in what you asked for then you ask for something I did not have and basically said, "Screw you and thanks for the money..." I can never use you guys again. I am out still the 200.00 dollars.

The quality, speed and experience were great. I was a little disappointed that I previously had a purple phone and was not asked a color when filing insurance claim. I really do not have any complaints.

Called for replacement and received in timely manner. Mailed back to with pre addressed envelope. Was happy with the customer service representative I spoke with. Representative was friendly and knowledgeable.

Customer service was helpful, courteous, understanding. I did not take to much time to get the approval of a replacement phone. It also did not take very long for the phone to be delivered to my home.

The representative was great and put the claim in fast and less than a week later got the new phone in the mail. The instruction on the box was easy to understand and sent the broken phone back the next day.

The insurance process from start to finish were seemingly easy! The agent was very helpful and I appreciate her being kind and understanding! My replacement phone arrived on time and I'm loving my phone.

First of all it took over a week to get my phone. I placed a claim on a Saturday. The email states it will take 24 hours to get my answered. I never received one email on the process of my claim. I had to call 4 times to get my claim moving, but every time I called no body could give me an answer on why my claim was taking so long. That is horrible services. I pay my bill every month and never late never. I run a business and have to have my phone. I just do not understand why I was treated so horrible with this claim. I am a good customer. This is the first time I needed to file a claim, if I pay the insurance every month, there should be no reason on why I would get a run around with the claim.

The only problem I had was you just don't talk to a person to start out with. Then finally you get someone and I'll tell you this woman was outstanding! The process was simple and easy, she made sure I understood everything. On top of that, this all happened on a Friday night and I got the replacement phone delivered to me the following Tuesday. Thank you, my wife is now very happy to have a phone to use.

I have been paying for my insurance on my phone for two years and my screen recently fractured so I contacted Assurant to replace it. I had my replacement within 4 days. Great job, thank you.

Extremely smooth experience with Assurant. Phone calls with support was very easy and prompt response with a very professional customer service agent. Cell phone was shipped very quickly and delivered as scheduled.

They were very helpful and attentive. I’ve called with questions and they took the time to make sure I understood everything and broke down every piece of information. They made the claim process easy.

Lost/stolen phone. I would like to thank Assurant for their quick response to my needs for a replacement phone. I received my phone the next day. Thank you again for a speedy action. I would recommend all my family to choose assistant for phone protection.

My son broke his phone and we placed a claim for a replacement. When he received the replacement it was a smaller and cheaper phone than what he had. We have had 6 phone calls in the last 2 weeks trying to get it corrected and still don't have the correct phone. It is beyond frustrating! Wish I could give them a negative 5.

It was easy to file a claim. The rep was friendly and professional. Payment was also easy to do over the automated system. Received replacement next day. Very happy with the service provided. It put my mind at ease after not having a functioning phone.

Broken screen. I called T-mobile. Talked to people at Assurant. There were no issues. I did not feel like I had to be aggressive to get a replacement phone. I did have to pay $99. :( My mom was very happy to get a good refurbished phone with charger and headphones included. She loves that phone!

I made my claim on a Tuesday, and I finally inquired on Friday to discover they needed additional information. I received no alerts to let me know I was required to produce additional information. After two weeks, I finally received my replacement phone. NO CONTACTS RECOVERED.

Tablet. Assurance insurance company was very respectful to me. Their customer service was more than excellent. Answer all my question. They great people please all of them a raise. And I would recommend this company to anyone.

Fast and easy. I have an 8s + and I love my phone. So I have it insured. I have an Otter box defender case, the one day I took the case off I dropped it and a corner broke. It wasn't a huge break so I kept using my phone but if you would feel the corner the glass was shard. I received a letter saying my insurance for my phone was going up by 2 dollars so I decided to take advantage my coverage.

Motorola Revvlry +. Prompt delivery of replacement device and hassle-free return envelope included. Would recommend to other customers. T-mobile carrier is the one for me. Assurant customer reps are very helpful and courteous representatives.

The worst experience I have had with customer service in this country. Call more than 10 times to resolve my claim for three weeks. The personnel they have is not professional, the last person who treated me was the one who solved the claim.

The process to submit a claim online was a life saver! The website was user friendly with steps outline appropriately, an explanation of selections was provided and FAQs were provided if needed. At the end of the process I received a confirmation and tracking information within the next 24 hours. I received my replacement device within 2 business days. Thanks Assurant!

I reported a broken glass screen and failed battery. My replacement phone was processed immediately. The agent that assisted me with my claim was very helpful. I was told that a new phone would be delivered to me within 48 hours.

Was very satisfied and quickly. Really good customer service and gave me the tracking information and also keep me updated on when and where my phone was located at and when it made it to the location.

Thank you. Everything was accurate except my home address. I had to call back to confirm the correct address and speak with a live representative. Your automatic system repeated a wrong delivery address.

New S10. Very professional and expedited my new phone after I damaged it... Customer service was very professional and took care of my dilemma as quickly as possible. I would highly recommend getting this insurance on your phone… Thank you very much.

My phone was stolen while on vacation. When I inquired how to get my new phone I was informed it would take a few days and they would ship it to my home so I was left without a phone for the rest of my trip. When I returned home I contacted Assurant to start the process. Much to my surprise that it was going to cost $249. Feeling backed into a corner, I paid the money and waited for my new phone. Well it was a refurbished piece of junk! My advice to everyone - forget the insurance which I paid for 2 years at $10 a month. What a ripoff!

My mobile device experienced a mechanical and electrical breakdown just four days after the manufacturer's warranty ended. My mobile carrier referred me to Assurant. I submitted a claim online - the first and only claim insurance claim that I have ever made for a mobile device - and my claim was promptly denied. Though Assurant's email referenced a reason for the denial, a reason was not specified in the email itself. When I called Assurant for more information, I spoke with a representative who was quite rude; he repeatedly informed me that Assurant does only covers physical damage, not mechanical or electrical breakdowns, and that I would have to contact the manufacturer for a warranty replacement.

Phone replacement. The replacement took days longer than I was told it would. I am not happy with that. But new phone works perfectly. Had the phone come over night like I was told I would have given a better review.

Absolutely horrible. I waited over 3 weeks for a replacement phone because I kept getting different information every time I called. Not one rep told me the same thing. They started the called me but never did nor did they send me an email.

When I call to file my claim, the very first question I asked is how long do I have to return my broken phone. I explained the reason why I need to know that before filing your claim. It's because I'm going out of town for a few days and I wanted to have plenty of time to do the data transfer because my screen was broken to the point I couldn't access my old phone so I had to send it somewhere for them to transfer everything professionally. She told me 90 days. That didn't sound right to me so I make sure I confirmed with her "90 days??" She said yes. I double confirmed by saying "ninety? As in nine, zero?" Again she said yes.

I got the phone quick, but it came with out the house and car battery charger, I did have to buy a new ones. Thanks for the service. El servicio fue rapido y sencillo solo que tube que comprar nuevos cargadores para el nuevo telefono.

I was very impressed with the professional and sufficient way my claim was taken and handled. The young lady I spoke to was on top of everything and helped move the process quickly. I received my replacement phone the next day and was able to follow instructions clearly. Very impressed.

Great job of getting to me in a short period of time since I needed when I was on call. Now I won't be afraid of getting glass in my fingers. Too bad it couldn't be a Motorola. I truly like the attachments that come with it. Thank you again.

Phone is in good condition but won’t charge, I have to twist up the charger to get it to connect.. One of the reasons I turned In the other phone. I really hope I don’t have to pay for another one when I just received this new one. Please contact me.

I send the request online, call to confirm, next they received new tablet. What can I say, never in my life was I ever so please with the service. I got home and told my son to open the box. He did and you could just see his face. Priceless. Thank you Assurant.

It took me 3 days to get through to a claim agent. I was disappointed with being put on hold by a automated response. Once I was able to verbally speak with an actual person I was allowed to express my concerns. This agent was helpful and considerate to my claim. In receiving my replacement within 2 days was the best outcome.

I recently had to file a claim for a stolen phone. Initially filling the claim went well. This started on a Sunday morning, I didn't receive the first replacement until Tuesday. I could have been okay with that since it was a weekend. The phone that I received was the wing phone, a Google pixel 4 not the pixel 4 XL. We immediately called and were told that we would not receive a shipping label for 24 hours and they would not bother with starting the process to ship the proper phone until it was confirmed that the wrong phone was being shipped.

Not satisfied. Did not received the Note 8. After paying for insurance and 100.00. They gave me the S8 and tried telling me that was the next grade up from The Note 5. Well I have left TMobile over this insurance company.

Although the process to get my claim was done in a reasonable time. What really was a bummer is that I got a Galaxy s10 plus for replacement instead of my original claim device Google Pixel 4 xl 128 gb. It would have been nice to be sent the same device. Also the website runs very slow and it was impossible for me to find the option to upload documents and chat with an agent.

Bad service from March 4 to March 12, 2020 replacement for a lost phone. First phone was reported broken, then lost so claim was never solved. Paying for insurance for what just so the insurance can make money.

I'm very happy with Assurant and would highly recommend it to friends and others. The quick service and nice people working there should be commended. I'll be looking forward to continuing my service with Assurant in the near future.

I started a claim online and was told at the end (after putting in my cc for my premium) that it could not be completed online. So I call them and explained to the lady what happened and she said she seen no claim started online and proceeded to file my claim (and take my cc again). Long story short I got charged my premium twice and had to call back in and explain what happened yet again and was told to send in something from my online banking showing the 2 charges, which I did. A couple days later I get a phone call and that wasn't good enough-they need my actual bank statement, which I won't get until the end of the month. Very disappointed!

Your company treated me like a criminal, despite having all of my password and identification requirements. My claim was delayed for review. The shipper would not deliver the item to the correctly supplied address. It’s been 2 weeks, I am still without a phone. You have failed to supply me with the service that I have been paying for for more than 20 years. I plan to file a claim with the Better Business Bureau.

It was easy and fast to get my claim in online. I was amazed how fast I got my replacement phone!! I always get phone insurance with them and I have not regretted it. If you don't have it now, you should definitely get it!

I sent my damaged phone back the way they explained and for some reason there is no tracking information on it. I called Assurant and they told me I have to call the post office which is impossible to get them on the phone. I don't want to be charged for a device I sent back.

My agent for a great help when it came to replacing my phone. It got here the next day so grateful for that. The phone work great. Also the deduction is a great price to replace my phone then paying the full amount.

Going thru the automated phone is annoying and then I spoke with a representative who took my payment information over the phone so I thought everything was taken care of? Next day I used chat to track my package to be told that I need to make a payment so went online and received phone the next day.

Every time I try to make a claim in Spanish of course. They act like if I am trying to steal a phone from them. And I have to keep calling. I need a full week to finish with a single claim. Because they will hung up on you. Or tell you that your payment has been process when it wasn’t.

Bunch of thieves that's stealing money from customers but can't resolve a problem rightfully! Straight scammers! Never will I ever recommend anyone to you **! I've been with Tmobile for 13 years and this how I get treated? Basically I was punished for 14 days just to receive a phone I paid the deductible for!

Return of Samsung s9 phone due to screen damage and notification. Would have preferred to talk to a real person. First attempt the computer put in my wrong name. 3 tries to finally get it done thru the computer. Nice product and very fast. Thank you.

The Phone I received keeps dropping calls and I can’t make calls. I Need to call for another replacement but need to use another phone to do so and have to reinstall all my apps once replacement arrives. Very inconvenient.

I was assisted promptly and cordially by a representative. I received my brand new phone very quickly and was able to return the damaged phone the next day. I am very satisfied with the assistance that I received from Assurant. It pays to have insurance on your mobile device.

Protection 360. I had a very great experience contacting and speaking with an agent that walk me through the procedures for my cover device, with little to no problems. Received the new or refurbished device the next day. Job well done!

Before commenting below, I would like to inform you that my background is customer service Management in human resource management. I would never want to leave this comment on anyone's surveys because I understand how much weight these surveys carry. I am not sure if the system can be adjusted or not. I'm not sure if there's a computer programmer that could modify some things on the computer.

First replacement front camera inoperable. Called in and a replacement was shipped out. Second replacement was shipped out and the front camera is inoperable as well. I will be contacting T Mobile to complain and have if not help I will be canceling my T-Mobile account based on my experience with Assurant.

I'm very pleased with response of my claim. Got my new phone the next day. It's fast and stress free. I would recommend having phone insurance, you never know it could be that one hundred and one time your phone slips from your hand and crack. Got the package, opened it, brand new Samsung j7. No scratches nor damages. Send your old one back, paid shipping and simple as that.

Amazing service, my phone was cracked so I filed a claim and the whole process was so smooth. The replacement phone shipped overnight and the next morning it was here. Overall everything was perfect and fast.

Product was not original. My insurance was paying for an Original Galaxy Note 9 but not a fake one. I am completely disappointed and I dont think I need Insurance anymore. I will have to disconnect it ASAP.

My tablet was broken and they replaced it. Without any issues great job. I told them the problem and they said it was covered. The only thing I don't like is there was no way to delete my information they assured it would be deleted.

The service was very fast and the product came with more than I expected. The device was pretty much like new. Then to receive an email letting you that they received your device was pretty, which help with sleeping at night lol.

My daughter’s phone got stolen, when we file the claim, I called Assurant, the claim process was very easy. After verifying my identity, I was asked when was the last time the phone was on my daughter’s possession and the location. I was explained about the process, the amount of the deductible and processing time. I was transferred to make my deductible payment and was explained I would receive and email once the claim has been approved, and tracking number. I received the phone within 48 hours. Thank you.

I had to pay $100 on a Stylo 4 replacement phone then I had to go through everything trying to switch the phone over because my old phone would not turn on because it would not charge at all and the phone arrived to me late. I think I'm just going to switch services.

iPhone 7 plus. I received my phone in two day time period. My phone was working great for two days then my phone started randomly crashing and restarting. Then it got to a point where the WiFi does not turn on, it is grey out. My Bluetooth was on but could not sync with any device. I am stuck with this phone. Waiting for a new phone to come in through T-Mobile.

I was not prepared for the amount of monies it cost to have my phone replaced, $249 to me was a big hit in my already struggling pocket. I received my phone on time, Thank you for that. Unhappy with the deductible but I guess that's life.

Thank you for all the help and the fast service. I am glad I didnt get the runaround. I am very please with the service. I called in paid the deductible and my phone was sent overnight to me. I was pleased. The only thing that bother me is I did not receive the same color of phone that I had initially purchased so I was a bit bothered by that.

The phone service call was so fast and easy down to the point also friendly and respectful. The girl on the phone just asked the problem with the cell and told me what my positions were. Ten out of ten. Thank you???

Pretty fast service. Did not know I would get the phone the next day. Very good. I would definitely work with them again and recommend people to them. I received everything for my phone included new Headset And charger.

Called the claim and had an new device the next day. My phone was having some issues in regards to the notifications drop down malfunctioning. Awesome service. The automated service was very easy to do. I will definitely recommend this to anyone.

I paid $150 to get a broken phone replaced. The refurbished phone they sent me stopped working (lost its cellular abilities) less than 5 months later. I would have to pay another 150 for a replacement but of course there is no guarantees this would last any longer. What a scam. Never again.

Replacement of damaged iPhone. The online experience needed to be clearly stated to use the most recent date of the damage. As my son's cracked his screen a year ago but the phone still worked until recently so we didn't replace it until he started having issues with it. He entered the date of the incident which was last year so he was declined because it had been too long. When I called the 800#, the representative was extremely helpful and understood the situation and said they ask for the most recent date of the incident. The phone was shipped out and my son who is away at college received it the next day. The service received by Michelle at CS number was top notch.

The new phone is glitching out. At the bottom of the phone is a white bar and it will not let me turn it on when I want to so it will not track my steps and I only get 3g. I paid the money for the insurance and still I am having issues.

Fast friendly service. They were accurate and I got my phone sooner than expected. They only replaced the phone itself and I had to get a charger but overall it was a good experience.

Replaced phone. Everything went very well. All they needed was just a little bit of information and they was able to do what was expected of them. So thank you for being concise with helping me in this problem.

Customer Service Representatives. My experience was refreshing to know that any questions that I had was addressed and that my replacement phone was delivered on time. I also felt that "all was well" when the rep picked up the phone.

Process was done quickly, received my replacement device in a timely manner & each time I had to speak with an agent they were patient, kind & very helpful! Brittany walked me through the process of deleting information from the old phone, made sure I had confirmation/ticket numbers and transferred me to an Apple Care representative to handle other issues.

I was told it would take 3-5 days to pass a security id verification. I responded that "I had never heard of this procedure before, it normally is ships next day, or overnight". No one could explain what or why. Meanwhile the phone screen was getting worse and I would not be able to transfer my data if I did not get my phone soon. Of course I lost my data and no one can tell me why or what initiated this new procedure.

I had originally called your phone number and it rang then went dead space. Had to call T-Mobile, they assisted and transferred to Assurant, customer service was excellent. Phone came no issues after that.

I was so incredibly frustrated to wake up and find that my phone was stolen while I slept on the train. I tried everything to try to locate it, from using Find my Android to calling T-Mobile and seeing if they could help. Once I realized the phone was really gone, I thought it would take forever to get a new one, but you guys did great and got me the replacement phone within about two days. Thank you for giving me that peace of mind.

Everything was smooth and fast, the service from your agents were amazing. They made me feel at ease and assured. And my replacement phone was in my hands 2 days later via air mail. No extra charge for expediting. Awesome.

When I first filed my claim (or any other previous claims) nothing was asked about a purchase receipt. When I reopened my claim they ask for one and when I told them that the broken item was from an Apple care claim the representative told me that I needed the receipt for it. So I had to call Apple, which was super inconvenient because they make you wait so long for a representative, and when I emailed Assurant the receipt from that claim they told me it was the incorrect receipt. So I called T-mobile and when T-mobile sent me my purchase receipt from two years ago, it didn't have a purchase date but it had everything else they didn't accept it either.

Upon going to T-Mobile, they weren't very nice. When they figured out I had bought Insurance. They were very surprised. It was worth it as the new phone was only $49.00 they had been trying to sell me a new phone for $599.00 I really wasen't into that. When I got home I called T-Mobile, they were having trouble with my sims card all of a sudden. It wouldn't work in the new phone correctly, as I believe the computer knew I had Insurance. I was so happy. I will always buy insurance from now on. But now after 17 years, T-Mobie has made me feel like changing phone carriers.

Absolutely TERRIBLE! Brought phone from another carrier. Was only 6 months old, looked NEW! T-Mobile examined it, said fine. Grandson knocked out of my hands & broke screen, was HELL getting Assurant to cover! Only needed screen. When my granddaughter broke her screen with another carrier, only cost her 99.00 to fix. My deductible was 99.00! After NUMEROUS emails and phone calls as well as SEVEN trips to store, with the Store manager's help, I was FINALLY able to get resolved. Your company SUCKS!!!

Not sure if it Assurant, or UPS. It's been 11 days, and I still am waiting for my phone. I tracked my package and it was returned to sender. Nobody can tell me why. And I had to start another claim; after waiting for a week and receiving nothing. The whole experience has been extremely unpleasant.

On Feb 4th, my phone was snatched/stolen from my hand while I was on the bus coming home from work (from Kent, Washington). Very scary, and still giving me nightmares! I did everything I could, filed a report that night, requested video footage from the metro, and there is an open and ongoing investigation as two men were working together that night. My phone was stolen, but so much more was taken that night, sense of security, personal information, privacy, I was violated, and it was a scary situation, as the guy who pulled the cord to stop the bus stayed on the bus while I called 911, and gave my personal info, and his friend who stole my phone fled. I have insurance with Assurant, and paid $250 and felt lucky to receive a refurbished phone.

My call was very quick and easy. The rep was very understanding and so helpful. She also explained things in details and very clearly. She is very well knowledgeable. The replacement came really fast.

I had the most frustrating experience trying to receive a replacement phone through Assurant. When I filed on 2/23 the site did not accept my passport and also would not let me sign in to check my claim status. I called and was told to send in ID through contact us page on 2/24. Then not hearing anything I called again and was told the site was down and haven’t gotten the ID’s. On 2/25 I was told to email them to Assurant. I wait a couple days and hear nothing. So I call again and they still haven’t received my pictures and now my phone has been placed on back order. I call on Friday 2/28 and they say that they have no idea when the phones will be in but the earliest I can get my phone is the next Monday. I eventually get an email over the weekend saying my phone will be shipped. I get the phone on Tuesday, over a week later. I work from my phone and essentially lost money all week because of this mistakes of the company. I am not pleased.

Nightmare. Forced to deal with multiple staff and managers over being sent wrong phone. Had to get T Mobile involved and they were treated just as rude with no customer service skills as I was. Returned item.

I notified Assurant for a replacement phone and paid my deductible $200. They sent me a phone that was connected to another account. So now I had to wait 24 hours to receive a new shipping label to send back. I waited and then they sent me a shipping label that was cancelled and I couldn't ship out the phone, so now I had to wait another 24 hours to get a new label. I was promised that once I mail the phone connected to the other account I would receive my new phone the next day due to their next day shipping, but no. I had to wait until it reached a certain area before I have to call back and notify them to now send me a phone. Once I got my phone there where no problems. The time gap from 02/23/20 to 03/06/20.

Replacement IPhone Xs 10. MY phone was stolen Saturday afternoon. By Saturday evening I had filed a claim, got approved and paid my deductible. I was told the best they could do was to ship me a replacement on Monday and I should receive it by Tuesday. I was blown away with such a quick response. Everything they said came true. My experience Assurant Insurance was second to none. They are the best to deal with. When I spoke with the representative she understood what I was going through and she took her time to explain everything to me thoroughly and help ease the pain of having someone steal your phone. I felt a lot better after talking to her. These people know what they are talking about. Awesome Experience. Thank you Assurant Family.

Very bad customer service. Got charge by your company for my deductible and got a refurbish nonworking phone. What is the point to with your company. You should send a brand new device. Consumer affairs.

My phone and everything was stolen while vacationing in Mexico. It took over 5 days to get a replacement and did not include charger, earbuds or case. The customer service was the worse part as they did not understand me and I did not understand them.

The actual process was fairly straightforward and simple to get my new phone after a theft, but I had an issue when I was submitting my claim and there was no option for theft when I was submitting my claim, the only option was lost or broken. So after submitting all my info they called me a few days later and said it hadn't been processed. It wasn't a huge deal but if I had needed my phone it could have been a problem to take almost a week when I pay for insurance and also paid a deposit.

The first shipment I got it was on time, but I got a (useless) demo phone. I request an exchange. It took over a week to get it replaced. The second one was defective as well, wireless and cable charger are not working, but I'm scared to order a replacement and have to wait over a week again with no phone.

Customer service excellent. She was extremely helpful taking information and explaining the process. She took my payment and ensured my request was submitted. Robot person not really helpful. Robot was unable to take my email address successfully.

My experience was horrible. I did receive the device but it came to me with the sim card slot defected. I had to call Tmobile for another replacement which they had to ask Samsung to send it. It caused me to be without a phone for 5 days. Horrible.

Horrible service. I still don’t have my replacement device and we are at 3 weeks out since I filed my claim. I have talked you people several times and have been completely disgusted with this service.

I love the response I received from Assurant in replacing my lost iPhone 7 Plus. I could have had the phone overnighted to me in as I attended the CES 2020 conference. But could not afford the deductible at that time I did pay the fee and received my phone the next day. Great service.

Lost my phone & Assurant replaced it promptly! Paid the deductible & received the phone via overnight mail the next day. The phone I lost was a Note 5 but Assurant replaced it with a Note 8. Wasn't expecting an upgrade but was very nice, thank you!

The service was amazing. It just that the phone I received was locked up so I called back and they told me. I had to sent back the new device that came locked up So I am still waiting to get my new cell. Hope it will come soon.

Excellent customer service experience. Our entire process was seamless and fairly uneventful through our entire process, even those portions requiring special attention and handling outside of the United States. Thanks to everyone for their patience in assisting with this important matter.

I received my replacement phone in a very timely manner. I was happy. with it. Hopefully it will be worth. the $149 that I paid. I don't like fact that there is a yearly increase in the charges for this program to cover insurance for whatever. brand of equipment you have.

This was one awesome experience. The replacement I needed was sent overnight to me so I could receive it as soon as possible. I am very terrible with taking care of my cellphone, so I really needed it as soon as possible.

I was forced to pay a deductible of $99 to fully replace my wife's Galaxy S10+ for a front cracked screen when in reality it only needed a front screen repair which would normally cost half that price with any other insurance provider. On top of that the replacement device is only working in 3G network which has been a big inconvenience for my wife.

The rep on the phone was really nice and very fast the process was so simple. She got my phone sent out next day and when I get it all I had to do was put my chip in it and I was good to go. The service that was provided to me was awesome. I would use it again if need be and I will recommend to people who don't have insurance for their phone to go through this company. Thanks again team. Keep up the good work.

My granddaughter's iPhone was, and I needed a replacement. The phone arrived sooner than I expected, and I thought the deductible was. It makes no sense to own an expensive phone and not have insurance on it.

My phone screen was broken and I needed replaced which was very easy. Now I can't seem to get the phone working but Spectrum keeps saying the phone is fine. So a week later I am without a %100 operational phone. I as right now I am still with the old phone waiting on instructions on what to do. Level 3 support is yet to return my call.

Lost my iPhone and filed a claim. The customer representative I talked to was very helpful and very pleasant. I received my new iPhone the next day. Very happy with this company, will use them again. I am very pleased with the service.

I lost my phone made a claim and received my phone in less than 48 hours. It was a good phone I mean by a phone that works. I did not have to call for another one. Bravo

Pleasant customer service. Also didn't know that the 10 days for return of device includes Saturday and Sunday. I thought it would just be business days, (Monday through Friday). And I was told by Customer Service to go to an actual Post Office which is quite a distance from my home and I have no transportation.

You suck. You've always sucked. You probably will always suck. You took over a week to get a damned replacement out to me. Thus, you suck. You screwed up last time we interacted. Hence, you've always sucked. I hope to never interact with you again. But should I have to, I'm confident you will screw it up. Therefore, you probably will always suck. Go ** yourselves and have a nice day.

This company rocks. They were so fast! I filed the claim online, and then there was an error (mine), so I received an email immediately. I called customer service where I spoke to a real human being immediately, and they were so friendly and helpful! Definitely recommend!!!

I had to go a long while to get my phone replaced. Service was excellent and expedient. I was taken good care of concerning my replacement. Luckily the situation was resolved. I'll definitely use Assurant again.

Assurant handled my claim with the utmost professionalism. Everything was done in a timely manner and exceeded my expectations. The phone arrived in a matter of days and the entire process from start to finish was less than 4 days.

Damaged phone. Submitted claim. Paid deductible. Received replacement. Sent back damaged phone. Not pleased with deductible amount. Phone shipped promptly. Pleased with service. Claim settled quickly. Satisfied with service and excellent customer service.

The shipping was fast but when they send me an iPhone locked from Xfinity with T-Mobile SIM card I couldn’t do anything. I had to call T-Mobile and T-Mobile send me a iPhone right away unlocked. When Assurant told me to send them the iPhone and then they will send me another one that’s the reason they get 2 stars from me.

My husband and I were tricked. We initially signed up for the insurance because it advised that it would be $30 to fix a cracked screen. When we went to file a claim, we were informed that the insurance only covered Apple products, we both have Samsung galaxy s10s. There was no clear text when this insurance was purchased that it only covered Apple products. It took awhile of back and forth in chat, but in the end we received a new phone to replace the one with a cracked screen. It all worked out, but it was by no means easy.

Replacement was not properly working. Returned the device, however it's been over a week and I haven't received a new replacement that works properly. So far the worse experience ever. Having to recall.

The phone that’s you gave me is a piece of crap... just because of that crap phone I could not get up on time and was late to office.. Coz after putting alarm on it my phone got turned off automatically... And due to that I freaking had to be late to work.., check the stuff before you send it out... else don’t. And yes even your website does not work if I tried to track my phone... Thanks.. I would appreciate if that 99 bucks can be refunded back to me... If you really care for the feedback since you guys sent me an email to give you a feedback that how was my bad experience.

My phone had fallen thought I could live with corner spider crack until I noticed two hairline cracks horizontally and vertically and my stylus was missing. I put in a claim and I paid my $99 deductible. Everything was smooth and immediate. They replaced my phone, no problems.

The return of my daughter's cell phone was positive and we received her replacement phone one day after filing a claim. The phone screen was cracked and I'm glad we were able to get it quickly replaced. Thanks.

Phone claim. It was fast and easy. I told them what happened, help me out and the next business day I got my phone then just had to go to my phone provider and they got my phone back on, that was that so yeahhhh.

I recently submitted a claim to Assurant, submitting claim was easy. The issue I had was when the claim was approved 12 pm ET. It did not arrive until Monday. I called on Friday to get a confirmation number. I was told that I would get a follow up email. I wasn’t told until I called that there would be a delay. On order I confirmed I requested a black band and not a pink band. Overall quick but misleading.

The service I received was fast with the approval of my claim to receiving my merchandise. The Package Was Very Well Protected. The iPhone was awesome, the direction were very accurate to how to activate to how to recover certain things with iPhone Care.

Customer service was absolutely excellent, and my replacement arrived very quickly. The phone is even in the best condition I've ever received a replacement phone in. The only issue is I really needed my replacement to be a Note like my old phone. I can't afford the trade in right now and I usually draw and sketch out my designs for customs at work and email the changes. I relied on the S pen pretty heavily. Now I have one less tool at my disposal. I understand they don't make the Note 5 and 6 anymore, 7 was recalled and the 8 is newer and pretty expensive. But I would have been more willing to pay a larger deductible to not lose that functionality.

Assurant claim was an easy and painless process, my replacement phone arrived the following day as promised. I was very impressed and pleased with the replacement product and the customer service person was a true professional. My family and I carry the Assurant coverages on all our devices.

From the first call to order replacement device to the device being OverNight FedEx delivered it was less than 12 hours. WOW. I’ve had insurance on my phones for 15 years and this is a RECORD and very Friendly and Easy to start process for claim! A+++. Thank You all that’s involved!

Replacement. Professional and friendly on the phone. Highly recommend. Phone arrived within 36 hours of conversation. I was given upgrade as well because my existing phone was not currently available. Thank you.

Sent in the damaged phone on Monday and it's still saying you have not received it. HOW IS THAT POSSIBLE. If my phone isn't returned after a certain amount of time I'm gonna have to pay in full for something I already sent it.

My daughter's phone was stolen while stuyding abroad. We submitted the claim the same day and received an email from Apple stating Assurant would be in contact in the next few days. Five days later we had not heard back from Assurant. I called Assurant and the agent stated there was no claim in progress and referred me back to Apple. I called Apple and they said it was Assurant's problem. Long story short, after a few back and forth between Apple and Assurant (one blaming the other), Assurant told me "something must have gone wrong with the online system" and that my claim was "in limbo" and needed to wait 48 hours for it to expire so that I could start a new one. 72 hours later, I contacted Apple again to start a new claim.

Replace my stolen phone. Thank you for giving my phone to me in a timely manner since someone stole my other phone. I really appreciate the new phone even though I had a problem with the SIMS card - but we got it.

The whole process went smoothly, I am extremely satisfied. I was pleased at how easy it was to file a claim, pay the deductible & then get a new phone sent out immediately. The return of the broken phone was so simple to do also.

Screen not responding. It was simple and straightforward. Took only one day to get my new phone and about an hour to use smart switch. Even included a return pack so that I wouldn't have to worry about paying for the shipping and handling.

My iPhone had a cracked screen and damaged case near the cracked screen. The iPhone was still working. Assurant replaced my damaged iPhone. The new iPhone works beautifully and I am very satisfied with the service I received.

Fast and friendly. I was very pleased with the customer service representative as well as the speed of the transaction. The phone was like new that we received and works excellent. Price was not bad either.

My phone, Samsung Galaxy S9 slipped from my hand and the screen got cracked. I filed my claim with Assurant. The procedure was very fast online, it just took me 5 mins and it was approved right there and I got my new replacement phone the very next day. I am very happy and satisfied with Assurant. Thanks.

Called in a claim for a damaged phone. They sent replacement the next day. T-mobile transferred all data and apps to new phone. Everything went so smooth. Very happy at the awesome service I received.

For me, I cracked the screen on my phone and Assurant said they would send me a replacement phone. Although it's a refurb, it was very clean and free of scratches. Going through the whole process Assurant made the whole process easy and simple to follow. Even providing the materials to return the broken phone.

Overall this insurance company is wanting me to change carriers because of the way you guys handled everything giving me a used phone that didn’t work and so on. You're not supposed to give us floor model phones. They are not real phones.

You sent me a broken refurbished phone which didn't transfer half my data and wouldn't track finger strokes on the screen. I asked to have the handset replaced with a working phone and was told I had to send in the bad one first, which would have made me lose the rest of my data. Supervisor said that's Assurant policy and nothing he could do, went round and round four over half hour before T-mobile stepped in and resolved in their end after reporting to THEIR supervisor what you were putting me through. Horrible policy!

Phone was stolen. Assurant was prompt and professional. However, when purchasing the phone was never told about the $180.00 dollar deductible. Phone was, quickly sent out but without the charger which at the time of the claim it was discussed that my wife had been on a trip so of course her charger was stolen as well. Assurant did not send a charger with the new phone. I would not consider this an accessory since you cannot charge the phone without it. Kimberly at assurant was very helpful who is a floor supervisor. However the warehouse was out of stock on the charger and the best she could do was for me to purchase a standard wall charger not the fast wall charger and they would refund me for a standard charger. Overall satisfied.

It took two days being kicked back and forth between T-Mobile and you guys to get somebody to get me a new phone is absolutely terrible experience. However once it was taking care of my phone got to me very quickly and I do appreciate that.

UPS tracking states that the phone was "left on the front desk." My husband was at work at the time indicated as well as a secretary. No package arrived at that time. The front desk of the RV park where we are living was closed on Tuesday, so it could not have been left there. Still without a phone.

Made my claim on Tuesday afternoon and had my new device by Wednesday at noon. Fast shipping. Easy to file online and great customer service. Thank you for making this experience great. Very convenient and no hassle.

Their service is excellent. I was a able to file claim online within 5 minutes. It was so easy to file a claim online. And next day they shipped my phone. I got my new phone within 2 days. This is great.

Mechanical breakdown. I received the replacement and was able to get it activated over the phone. (We have no Metro Store in Pahrump.) This is the first time I have had to return a phone so I was worried about returning it to factory reset and transfer data to the new phone. All in all it was ok. I would recommend your company.

It was extremely easy to get the replacement phone. It came the next day and was all charged up. My only suggestion is that you allow the customer to use an alternate email address, since the only way I have to check email is with my phone (which is broken, because I am replacing it).

Very easy process. My phone carrier called the claim in while I was there. I received my replacement phone the next day. I received information to return damaged phone with no cost to me. Very pleased with the process.

Did not want insurance. This was for my daughter's dance recital and I was charged by mistake. I was supposed to receive a refund which never happened. Called the day of purchase and several times after was told I was sent 2 refund checks which never happened. Worst and most unprofessional company.

I have Note 5 and having trouble with it so I called to file a claim and they didn't have any Note 5's left so I was offered Galaxy S8. I explained that I would rather receive another Note instead because I use my phone for work and the S- pen is really handy for what I do...so I was told that I needed to write a letter on company letter stating why I need the s-pen. We pay this company hundreds of dollars a year for insurance and we spend hundreds and thousands of dollars on devices that we won't and when we file a claim we can't get what we pay for. This company is a rip off. We work hard for our money. We do not what to throw it away.