Assurant Phone Insurance Reviews

I filed a claim on 11/30 because I lost my Galaxy Note 4. 3 hours later I received an email saying my claim had been accepted and just need to pay the deductible of 175. I called this morning to pay the deductible and was told I would receive my replacement asap depending on availability. 2 hours later I received an email with a tracking number from UPS saying it had been shipped. I was very worried going in to all this after reading all the nightmare stories on here. The thing is, it's our own faults most of the time for having to file a claim. We need to understand that. And most of the reviews on here are from only the people who had issues, the ones like me who did not have issues do not take the time to even comment. Keep your heads up people, it's not the same experience for everyone.

I lost my iPhone 6 on nov 13th, reported it to Assurant on the 14th, claim was approved on the 17th. I paid my deductible the same day which was $175. They told me I should receive my new device in the mail within 2-3 business days. So I waited 3 days never received anything. Therefore I called them to check the status and get a tracking number. They told me that the phone was not in stock, it was on back order and they have no clue as to when they will receive more. I kept asking what's the max amount of days and they had no clue. This is ridiculous it's Dec 4th and I still have not received my device. Called back today and they keep giving me the same story. And from the reviews I see that I am not alone, one person said they have been waiting for 2 months already.

I lost my iPhone 6 and filed a claim on October 8, 2014. I was advised that I would receive the replacement in 48 hrs if my claim was approved and the deductible paid. My claim was approved the next day and the deductible debited from my account. It has been now almost 2 months and I have not received the replacement. I keep being told that the product is on back order and they don't know when they will have them available. The only option I am being given is to purchase the phone again and they will pay me back for it. I can't afford to pay another $800 for a phone and then wait for them to send me a refund. They also advised that I can only buy it at T-Mobile, but what sense that make since T-mobile doesn't have them either. I am very unhappy with the amount of time I have had to wait for my replacement and I am even more upset with the fact they they don't offer their customers more options in these situations.

Well, for 4 years I have paid my insurance every month and of course try to file claim, and of course nothing. "Oh, thanks for submitting your claim, we will contact you in three days." And so for the last three days I have been emailing with specific lengthy emails, requesting info and some answers and of course, computer generated ** responses. They want me to go buy a phone and they'll reimburse me up to 150.00. They can't even fulfill the terms and conditions in which the company is based. So tie up more of my money and they'll jump right on a reimbursement. What a joke. I hope the company folds and all the decision maker lose their big homes, cars and everything that goes with them, go unemployed for several years. I hope they toss and turn at night because karma is a **. Please people, RUN, RUN, RUN. DO not spend your money. THIS IS A SCAM. I WILL BE CONTACTING THE NEWS. THIS IS EMBARRASSING. TO THINK, THIS A COMPANY THAT REPRESENTS AMERICA.

Our iPhone was lost and we paid the 175 - of course they said it was in stock. Then when we asked for shipping info, they said it was on backorder. They refuse to give us an estimated time, refund can take up to 14 days and T-Mobile has nothing to do with it, so we are screwed! Everyone has been waiting for almost and up to a month for replacement devices from this insurance company. The supervisor says they don't know if the phone is on backorder until you pay for the 175 but yet he says they are all on backorder and they cannot even replace it with a comparable device. They said I would be one of the first in line to get one because I already paid - yep, and how many others have already paid also! I had the iPhone 6 128GB, which they said wasn't popular so it should be available soon… Apparently it’s pretty popular being on backorder. This company is a joke and I will not be paying this junk any more, dropping the insurance and I will be contacting an attorney this week. Best of luck to you all.

I had my iPhone 6 stolen from me during the first week of November. I went straight to T-Mobile as soon as I could to file a claim so I could get a replacement for work and school. It was done and submitted on the 8th of November and I expected it to be approved within a day or two at the most. I don't know what happened, but a week went by and I was very concerned. I called and it was only then that they approved of it. My form of payment went was processed but it wasn't until after that they told me that they were out of stock at the moment. I wasn't too upset because I figured that a big company like "Assurant" would restock within a reasonable amount of time. However, it is November 30th and I am still waiting on my phone. I am extremely upset because I paid a significant amount of money to wait.

I broke my iPhone 6, I called Assurant Solution who is the insurance company for T-Mobile to replace the device on the 13th of November. They said it would take two days, it ended up taking five days just for the approval. A representative then told me to pay my deductible then a phone will be sent to me. I asked did they have the phone in stock and told her I did not want to pay the deductible until I knew for sure the phone was going to be sent. She said it is in stock. She took my card information and gave me the spiel about the phone being sent in the next 24 hours. I waited all day for UPS and never received the phone. I called them back for a status update and they told me the phone was on back order so it wasn't sent.

I got a replacement phone through this company, the phone was not supposed to come from them. From AT&T I ended up getting two phones. I sent the phone back within the 30 days. They said it was 3 days late so they kept my money ($199) and my Phone.

I have 2 iPhone 5S and iPhone 6, a Galaxy and an iPad all with T-Mobile. I purchased insurance on all of my devices and never lost a phone until now. My iPhone 6 fell off a boat and is in the Ocean. After being told that I should have a phone in 2 days now I'm being told my claim is under review. I asked "What is there to review? It's pretty straightforward, I had a phone, I have insurance and loss is covered." They have not asked me for any additional proof, nothing outstanding.

They said up to 3 business days. By Wednesday 11/19, they said 30-days because it went to Fraud Dept. By the look of all the reviews here... who knows what will happen.

Assurant is the company who handles T-Mobile’s JUMP insurance customers. Last week, I filed a claim with them after my iPhone 5s fell in water. As a matter of fact, this situation is EXACTLY I had purchased insurance in the first place. The next day, they sent me a confirmation email saying that my claim had been processed and my phone shipped. They even included a tracking number. That was on November 12, 2014. Today, November 17, I had still not received my phone and the tracking number wasn't working. According to UPS, it was because Assurant had never sent the phone.

After spending 2 hours in a T-Mobile store and speaking to a Assurant rep for 20 minutes I filled out everything at the store that was faxed over. The store then faxed it to Assurant and hours later I receive an email claiming they were needing the detailed description of what happened! I then copied everything and resent the document they requested and then I received a email requesting the signed document they already have. I have now 6 emails from Assurant requesting everything you've received 3 times from me now and it seems you're playing a game I don't have time for! I'll be switching from T-Mobile now because of this experience. I will contact the Better Business Bureau as soon as I send this to let them know what a corrupt company Assurant seems to be.

Fast claim process for a lost iPhone 5 (terrible time at six flags). Received my phone two days later, works for 20 minutes then boom, screen looks like a television with no cable service. Ridiculous. Charger was counterfeit, the phone itself look new but it obviously was not inspected for defects. The fact that it didn't come in an Apple box means it was refurbished without properly checking the conditions. I called T-Mobile to handle the situation. I wouldn't dare call Assurant to handle it if they couldn't handle it the first time. This insurance company is joke, JUMP use to be good under Asurion but this is a ** joke. So no phone until T-Mobile sends me another one. The wait continues.

I had the "Jump" insurance taken out on my iPhone 5C. It was damaged by water, and I took out a claim to Assurant (myphp). I heard nothing for over a week. When I contacted them by email, they told me that they were all out of iPhone 5Cs, and I would have to wait. A few days later, the replacement arrived, not in an iPhone box, but simply shrink-wrapped.

They did not send a UPS label. This insurance company emailed me the label I used but T mobile gets the phones. They claim they cannot trace not one but TWO phones. I used their labels. If I had not paid insurance and no deductible I could have bought a new phone and relieved myself off all this hassle. They told me to take the batteries out. Now they cannot find the phones in their Texas facility and what a bunch of unorganized unhelpful two companies together. I have lawyers on this and will not let them bully me. Go anywhere but here. T-mobile and this insurance company will screw you. NEVER NEVER USED THEIR LABELS. Send back return receipt, insured signature to make sure you have proof they received the phone. Cancel your insurance. They didn't send me a silver but a white. Said my silver was obsolete. BS BS BS. Liars. Not worth the BS.

I filed a claim on Oct 5th, 2104 and the claim was accepted on the 7th. I called on the 8th which is Wednesday to see when I may receive my replacement phone and they said within 5 business days. They say you may receive a phone 24 hours after your claim has been accepted but It's all a LIE!...... I'm going on a trip for the weekend and now I have to purchase a cheap phone for safety reasons. I could have kept my $100 dollar deductible and just bought another phone had I knew this would happen!... I DO NOT recommend this company to anyone!

Called to report replacement phone was defective, dust under screen on dust proof phone (Received phone 6 months before this). First told to contact my wireless company, it would be handled thru them. When I called US Cellular they checked and said no, it is thru Assurant. Called back talked to a Kevin and he said that I must go thru US Cellular warranty dept and here is a claim number and phone number. Phone number was regular line and claim # was unknown. Talked to a US Cellular rep who got me back to Assurant who said nope, now the phone is out of warranty and I must pay deductible to get another phone. Asked for a Supervisor, after another wait, got a supervisor who told me that I had said the phone got rained on so it is out of warranty. My comment to that was "I am complaining about dust behind the screen, not mud!" Told no, must pay. No resolution just runaround, this will affect my decision for a new phone and carrier.

Assurant Solutions phone insurance for T-mobile is a huge waste of money. They charge you $175 in addition to the monthly fee and they are irritatingly slow. It has been 5+ days and I have still not received a phone in the mail (everyday I called they promised it would be in the next day). Finally after requesting to speak to a supervisor, I found out that although my card had been charged, the phone had not been shipped. Still waiting for this phone. Will definitely cancel the insurance policy as soon as possible and will never again fall for the "get one month of free insurance to cover theft and damage" trick when you purchase a new phone. I would have much rather bought a new phone at a store with the money they scammed from us. Please think again when your phone company asks if you want to purchase insurance. It will cost you and give you a huge headache. The best (and free) way to go is to purchase a phone with a credit card that offers product protection or warranty extension. Or purchase external insurance.

The customer service representative refused to respond to an inquiry that I had about my contract. She kept telling me that she doesn't know. When I asked her who can answer my question she kept avoiding me till finally she gave in and told me that I would need to speak to a Supervisor. So asked her if I can and she said she would transfer me. I was never transferred, instead was kept on the phone on hold and then the phone kept ringing, and ringing, and ringing and nobody answered it, nor gave me the option of leaving a message to the Supervisor. Clearly, she was avoiding my inquiry.

I have been trying to get my $175 refund since July 8th. I have called at LEAST 9 times and keep getting the runaround. Last time they told me someone would call me back in 2 days, either way... well it's been about two weeks now and I haven't heard a word. I am SO tired of calling them because it does no good whatsoever. This has been the worst experience for me...hands down....EVER! I will be cancelling my insurance and will NEVER use these people again. Such a shame they don't know how to run a company better than this.

In May 2014, I called Assurant, my phone was broken. Being the phone would not work I used an old phone the TMobile had to activate to use. So Assurant, when checking the status of this phone denied the claim being the broken phone was no longer on the account. Even though TMobile called them and explained, they kept taking my credit card and then denying the claim.

I have T-Mobile, and pay $10/m for the JUMP service which includes Premium Handset Protection for my Nexus 7-LTE. On August 7, the device broke, and therefore filed a claim with Assurant who handles T-Mobile's insurance policy. They in turn told me they were sending a Samsung Galaxy Tab 3 - 7.0 and called it a comparable model. When received, the device was poorly packaged, box wasn't sealed, and transported in a mailing bag. The device didn't work properly (maybe because I didn't sign up for a Samsung account), and gave problems when trying to run a game that worked fine on my Nexus 7.

I had to file a claim for a water damaged iPhone 5s. I don't trust insurance companies much in general, particularly for this kind of thing, and after reading numerous reviews with horror stories I was pretty apprehensive about having the claim denied or receiving some "refurbished" piece of junk (for $175 deductible!). But my phone was un-fixable (saltwater...) so I had to bite the bullet and file a claim. To my surprise the agents I talked to were pleasant and helpful, and a spanking-new-in-the-box phone arrived the next day. So far so good, but I was still concerned they would lose my old phone without giving me credit for returning it (as in some reviews) or in some way claim it didn't qualify after they received it.

On June 14th, I filed a claim on my cell phone that was stolen. The agent was helpful and explained that I had a $150.00 deductible. I paid that and waited for my replacement phone. Meanwhile my cell phone was returned and I no longer needed the replacement phone. I called and made Assurant aware that I would be returning the replacement as soon as it came in and would like my deductible refunded. Not a problem! They said as soon as they receive it in the warehouse it should take between 10-14 business days to refund me my money. I called AGAIN on June 27th because I had not received it and again they said that I should be getting my refund in 10 Business days from the date of June 22 because that's when they processed it. Well 10 business days from the June 22 meant that I should have gotten it on July 4th but since that was a holiday then I should have it in my account by the 7th of July. So I waited till the end of the day on July 7th and still nothing.

On June 11th I filed a claim on my daughter's phone. The agent was so helpful and explained that I had a $175.00 deductible. I paid that and waited for my replacement phone. Meanwhile the phone started to work and I no longer needed the replacement. I called and made Assurant aware that I would be returning the replacement and would like my deductible refunded. NO PROBLEM they said! I called AGAIN on June 26th and was told that the replacement was in their warehouse but not in "the system". Once the phone is in the system 10 business days later, I will get my refund.

I'll keep this simple: Assurant Solutions has stolen my $175 by not refunding me my money after returning my replacement phone. For the past 3 months, I've been fighting to get my money back & have since cancelled. Can't even begin to explain the frustration, but I'm sure you and anyone else can imagine.

Started in April when I had damaged cell phones. The cell phones were sent back to the Assurant Solutions. The phones arrived 5/22/14. After calling about the phones, they told me that the phones had been misplaced in the warehouse and till they could find the phone, they couldn't replace the phones. I had place so many call I had run through all the customer service employees and have started Over. I finally received a call and email to replace the phones with a limit of $550.00 per phone. I purchasing the replacement phones on June 4th 2014.

My daughter broke the charging port of her new galaxy Tab 3. I delayed replacing it for a little over two months to teach her to treat expensive electronics with care. When I called Assurant, they said they do cover this type of thing and asked me when it happened. I said a few months back. The customer service guy said, "we need a date ma'am" so I gave him an approximate date. He then said, "oh, I'm so sorry, you only have 60 days to submit a claim". They denied me! I would never work for such a lying, deceitful company. Shame on Assurant.

I filed a claim for a lost phone. I was directed from Virgin Mobile's claim/lost phone query to this site (Assurant Solutions). I was told to pay a deductible of $100 and would receive a phone within 2 business days. I paid the deductible and was never informed of any status of my claim. A weeks had passed and I decided to finally call. I explained the situation to the representative to which she answered "We never received any payment for the deductible and we can't send a new phone because your phone was out of service". I pulled up a bank statement verifying that in fact they had charged me not $100 but $106!! She proceeded to explain that she has checked every system they have and there is not trail of any issued/received payment for my phone. I also still don't understand how my service not being connected would automatically be a key factor in this. I paid off my phone w/ an additional monthly insurance fee which I believed would be essential in any given situation as this one. Wrong. Oh, did I mention she explained they have a non-refundable policy, after I asked how to go about getting a refund. WORST COMPANY EVER! I DO NOT EVEN KNOW HOW THEY ARE STILL AROUND.

My phone was stolen at Dollar General and a police report was filed on 6/13/14. I contacted ASSurant on 6/16 and was advised that the deductible had to be submitted first and upon approval they would ship the phone and submit the payment. It could take up to 24 hours. I had to explain what happen 3 times and on the 24th I was told they would have to get me to fill out a form as proof of loss. I did and I also went to T-Mobile to get it printed and to gain access to the form. I faxed it over and they said give them 24 hours to receive it. It wasn't 3 hours and they sent me a response saying it is not applicable because I'm not the primary account holder. What in the world?!

On 6/18/14 I lost my Samsung Gravity Smartphone, I contacted T mobile and Assurant Solutions. They sent me a Huawei Prism 2 for a $50 deductible. On 6/19/14 I received it, and I found my Samsung Gravity. So I called Assurant Solutions, and I advised them that I found my phone, and I need to send the Huawei Prism 2 back to them. They said they could send me a shipping label, but it could take up to 24 hours for me to receive their e-mail. 24 hours later, I still don't have the emailed return label, so I called them back. They said it would take another 24 hours. 48 hours later, I check my inbox and my spam folder, no email.

Replacement phone was delivered a day later than promised, but that was not even the main problem. When I could not get it activated, I took it to T-mobile store and they said that, the replacement device is reported stolen or lost, it is locked and after being on the phone with the company for 40 min, they said that it would take additional 2 days to unlock it. I said, No thanks, I can't go without the phone for that long. Called to get a return label sent - they said that supervisor can only email the label. Day later called again - another person, said "No, I can send label, no supervisor is needed." After I tracked the delivery to their warehouse, I called next business day - they said they can't refund my $150 until they scan the device, call tomorrow. I gave them 3 more days and when I called, the lady started to yell at me that I need to wait another 10 days so they can scan it and generate the code. I was like that's it - give me supervisor. At this point, they kept my $150 for 2 weeks now, and no end in sight. Run from this company fast and far, that's my advice to you.

Samsung galaxy S5, 3 weeks old, got dropped and broken. Paid $175.00 deductible and 10 dollars expedited shipping for the "new" one. It arrived on time. It did not work properly. The keyboard function, which pretty much runs everything was not working. Would not send a replacement until they had a Fed ex tracking number to verify it was in route back to them. Would not honor expedited shipping on the second replacement they sent me that was a non-functioning unit. It gets worse. I finally received the second replacement phone yesterday, and charged it the required 15 hours overnight. Called Boost Mobile to get it activated. ASSURANT HAD SOMEHOW CANCELLED THE ACCOUNT! My advice is run away from these crooks and find a better company. If I ever resolve this, I will cancel their services and get a more reputable insurance carrier for my daughter's phone. This is still ongoing. I am sure I can add more tonight.

I was so disgusted with my Assurant insurance company today when I went to file a claim that I canceled insurance (today). They wanted to charge me MORE than the price of new to replace my phone. I bought my phone new in 2012 for $149, and can buy the phone still for $99 today. Yet it will cost me $100 to replace my phone with whatever they choose to send me. Assurant is a dishonest insurance company! If you aren't on a contract, do yourself a favor and cancel your cell phone insurance today. (That original price was not the contract price; it was a non-contract phone price.) It is unreasonable for Assurant to charge me more than the price of a replacement phone when I have been paying insurance on my non-contract phone for 18 months. At least if I buy an exact replacement for $99 I know what I'm going to get, I can't even be sure I will get a suitable replacement on my insurance claim.

They gave me an unbelievable, emotionally draining, Kafkaesque run around. I wanted to perform a Jump upgrade through TMobile. Went to the store and surprise! Here's a 2-3 day security review. A 2-3 day review suddenly took a week. Then when I called, it suddenly turned into a 30 day review. When I asked what was going on and why I was under review... no one knew. 0 answers. 0 common sense. I must have spoken to the stupidest people on the planet. At least my phone only had a badly damaged screen, but still worked. I was then ping-ponged between Assurant and TMobile in order to figure out how to get an unbroken phone earlier than 30 days. How is it possible that no one at assurant knows a damn thing when it comes to WHY someone is under review, and there's no possible way to help speed up the process by giving information willfully? Horrible, horrible experience. Horrible people. Horrible company. TMobile, I was quite close to cancelling my contract, and quite frankly if you still use Assurant might very well go with a different carrier for that reason alone. Very disappointing.

I made a claim April 23, 2014.... My phone was left on my doorstep by FedEx and was stolen..... I contacted both FedEx and Assurant. I was told by Assurant that it will take 10-14 business days for everything to be resolve. I have contact them every week and the only thing I hear is they are waiting on a response from FedEx. I contacted FedEx and they say they have not heard from Assurant at all. Now it is past the 14 business days and they are saying the same thing. When ask to speak to the other department, I was told they do not accept any phone calls at all. What business does that when you are taking people money, how you not speak with customers about their order? I am very upset because I am out of $100 and a phone. Now I will be contacting me a lawyer and help me Howard as well as Carmel on the case because reading everyone status, something is wrong with this company..... I do not liars especially about my money....

To make long story short, called Assurant solution to get an update on when my phone will arrive and I get the run around. It's been 2 wks and no phone even tmobile called because my husband was frustrated with the rude reps who will keep us on hold, hanged up and ignored. We pay for insurance to have bad service? They always claim it's on review.. For how long now?

My phone got missing in Saturday night, I reported it, made a payment of $175 to get a new one on Monday. I had to go pick the replacement up from UPS store at the airport on Tuesday evening at 8pm. The phone they brought to me was an old one which has ink on the screen. I called them on Thursday to sort it out with them and amazingly the agent told me I had just a day to return it else it would be my problem. She said all I should do was to mail it and as soon as they see it in transit they will give me a replacement. After I dropped the phone at the post office at 2:45pm, I called them back with the tracking number. On Friday morning, I checked the tracking of the phone and it was out of Dallas so literally it was in transit. I waited for an email from them but to nothing.

I received a defective replacement phone from my cell phone company's insurance carrier. The cost of the replacement phone was $175.00 and was deducted from my account immediately!!! I returned the phone. It took a couple of weeks for the processing center to receive the phone from the warehouse before they could process my claim (even though the tracking information indicated that they had received the phone).

Worse insurance company I've ever deal with. At first they sent me a refurbished phone full of scratches and something loose inside after I pay $150.00 deductible not counting the $10.00 monthly fee. This company is a ripped off. Next time I will buy my handset from Apple. It's only $50.00 deductible not like this insurance is taking an advantage of everybody; and by the way to replace a screen at apple store is only $150.00. Hope everyone realize the kind of business this people provide.

I have been with T-Mobile for 14+ years. Almost 4 weeks ago my son lost his phone so we had to file an insurance claim through T-Mobile's Assurant Solutions insurance. They mailed the phone but we found my son's lost phone so we mailed the new phone back; however, they blocked my son's old phone in an effort to prevent fraudulent claims. Assurant received the new phone on 4/4/14 but refuse to unblock my son's old phone (for a different reason every time I call). T-Mobile has told us they won't issue us a new phone and have continued to bill for service for a phone that is blocked - they've even suggested that we just buy a new phone instead. Assurant now has our $175 insurance money, their phone, and they've continued to block the old phone (which we're being billed for).

I took my phone to the phone store for repair and they were unable to repair it. I called to file an insurance claim and they asked about physical and water damage. I replied no damage and at the same time the repair man told me there was physical damage to my phone on the charger port. They denied my claim because they said I had some coaching me in the background on how to get over on the system. They told me because I made two claims and they did not know which one was correct. I even had the owner of the store speak with their supervisor and nothing was done. I apologized because I didn't know the crack on my charger port counted as physical damage. I simply did not understand what counted as physical damage. I have never had this problem before when trying to make a claim, especially if I have to pay a deductible. I have to purchase a completely new phone. I removed the insurance plan and I will NEVER do business with this company again!

Absolutely the WORST customer service ever... bordering on cheating. They misfiled the claim, told me I wasn't insured, and demonstrated incompetence that seemed so bad as to be by design in order to avoid paying the claim.

I have been a customer with Tmobile for over 9 years and always chose to participate with the insurance program of their choice. Last year Tmobile change insurance carriers from Assurion to Assurant (a Geico co) and while with Assurion I placed 1 claim in the time I was with them keeping in mind I have 4 lines on account and never had an issue. All of a sudden with Assurion there's a problem with the warehouse communications and somehow I have to suffer for it. Suffer by waiting to get confirmation that they received the phone back that was over 3 months ago.

Lost my phone. Using website and phone number all at once. On hold for more than a half an hour, also website has been cycling for an hour or more and nothing so I can pay 600 dollars for a phone I had for two days. This is a joke. Tmobile said that I should call them later.

I called Assurant the first time in January to address a claim for a damaged phone. I was given incomplete information and they attempted to replace the phone that I currently have the SIM card in (one I borrowed from my mom) instead of the brand new Samsung Galaxy S4 that I had had less than one month. Then I got additional information from T-Mobile to supposedly process my claim correctly and then the agent made a mistake.

Assurant Solutions has been the worst, most unprofessional company I have ever dealt with. It started with a claim in November of 2013, When it took nearly two weeks after I paid my $100 deductible for a refurbished damaged phone to get to me. I sent them the original phone and requested a RMA to send the useless replacement device.

Just an awful awful experience claiming insurance. No wonder they have 82% ratings with only a one star. I am pretty sure 82% of those who gave them one star gave them one star because there were no options to not give them one. If there were an option to give them half star or no star all 82% of them would. This is my very first time claiming an insurance. Results? Horrible customer care reps, even more ridiculous supervisors, all arrogant, ignorant, and rude. Does not want to be responsible for anything, Wants to cop-out of everything. Stress to talk to, and I am a 12 yrs customer of T-mobile, who's considering switching to AT&T not because of service of T-Mobile but only because of their insurance partner in Assurant Solutions. T-Mobile should get rid of Assurant solutions before their customers get rid of T-Mobile.

My first experience with Assurant was the worst customer service I have ever received from an insurance company. Tmobile customers pay high monthly rates to cover very expensive phones and are asked to pay ridiculous deductibles to only be faced with customer service representatives that are rude, provide you with no information and hang up on you. Tmobile made a very bad mistake changing their insurance carrier to this company. They will be losing me as a customer because of it. Assurant is horrible and does not deserve a rating of anything other than a zero!

I accidentally damaged my new Samsung Galaxy S4 on Saturday night, so I woke up early on Sunday morning and immediately got in touch with T-Mobile. They told me to contact Assurant Solutions and send them a $175 deductible. Being a college student, this amount of money was hard for me to cough up but I ended up providing Assurant my credit card information to make the withdrawal, as well as send them any required documents that they needed to send me my new phone. A representative at Assurant told me that I would be receiving my phone on Tuesday, once everything is processed. I sent everything Assurant needed before late afternoon on Sunday, after working hyper-speed.

My son had his Galaxy Note 3 stolen and so I called and put in a claim with the insurance company who is Assurant. My phone carrier is T-Mobile. Assurant sent me the papers I needed to fill out and then charged my credit card for the $175 deductible I had. When my phone came, it came with the Note 2 back, battery and charger. Called Assurant who referred me to Tmobile. Tmobile called Assurant for me and was told that there was nothing they could do about it and it was on me. Now I have a Note 3 that has no battery, etc and they have gotten paid their deductible but I have no working phone.

I lost my Galaxy S3 phone on January 10, 2014. I called my cell phone company's insurance provider which is Assurant, made a claim, gave them my credit card information paid my $100.00 deductible. This was on a Friday, I was supposed to receive my phone on a Monday. It never made it. So I waited to see if it would come Tuesday and it didn't. I then proceeded to call them. They told me to call FedEx. FedEx told me that they delivered the package and and they would have to put a tracer on the phone and contact the driver. I then waited another day talked to someone else at FedEx and he told me that they had done everything on their end and that Assurant should be sending me another phone. but Assurant told me that I would have to wait another 5-15 days for them to run a trace themselves.

I purchased their warranty on a tablet that I purchased for my daughter for Christmas. It wasn't working correctly right from the start so I went to exchange it. The return period for gifts is extended so I was able to swap it however Assurant wouldn't allow it for the insurance. They said after 30 days that's it, they don't offer any sort of extension on returns due to the holidays, even though it was only 2 days over it and I was going to repurchase it on my new one. They made me send an email with all of the info, which I sent immediately (within minutes) and said they'd refund me my money minus 10% of it. I've been waiting for 30 days now and still haven't received my refund. I've emailed them twice and have received no response. Terrible customer service.

Assurant Groups customer service and replacement phone service sucks! I had a claim that was processed on a Wednesday afternoon (expedited service) and received a phone the next day at 6 pm with a serial number that was already used (??what's this about!!). Had to send it back. Was misled by customer representative that all I had to do was take bad replacement phone to a FedEx center to be scanned and that the new replacement would be sent out that evening (Thursday). I took the phone and had it scanned at 7 pm that night. Next day (Friday) I called to verify the phone was being delivered that day. They said that I had to give them the FedEx tracking number to verify it was being returned before they sent the new phone.

I'M almost too exhausted from dealing with these people to write this. They will make you believe it's a simple online or over the phone transaction but it is far from that. They find something wrong each time you try and file a claim and make you jump through all these hoops, scan certain documents, fax them... They'll just deny your claim and not inform you so you are just waiting for your new phone like an idiot... until you call wondering where it is. I have literally cried twice dealing with these people. They do not want to replace anything of yours and they will do everything in their power not to.

I lost my phone and filed a claim a month ago. I had to fax them over a document saying the same thing I told them over the phone. No big deal, I got the phone 4 days later...Except it never made it to my house. I paid $650 for the phone and $175 for the deductible. They said since the phone was shipped, they had to run a tracer and it would take 2-3 weeks. I commented that it was a long time to wait just for them to determine that the phone never made it here. Fast forward a month later, I called back to ask about the status. I filed claim August 12, it’s now Sept 1. They said that the tracer just went through and it would take ANOTHER 2 WEEKS. I called back a week later, they said they ran late and the trace didn't go through until Sept 4. And I had to wait another 2 weeks to HOPEFULLY hear back.

I have their phone insurance through Boost Mobile (who is great) and my phone was damaged so I contacted Assurant Group to file a claim. When I contacted them they were rude and input the improper phone number into the claim system. As a result I waited 4 days and called them and they indicated they had to cancel the claim and re-submit a new claim. A week later I have no phone and no apologies... They are horrible company and I just canceled my insurance. I will pay the full price for a new phone before I give them 1 cent!

My wife and I bought phone insurance for our cellphones. When she dropped hers into some water, we had to pay the $100 deductible and they shipped her a phone that wouldn't work. The day she got it, it didn't work. Now they are making us go through all manner of garbage instead of just sending a new, working phone. I don't know why I bother writing a bad review for these people because they have a monopoly on insurance for phones based on your cellphone provider, so clearly they don't give a ** about pleasing customers. We are considering changing cell providers just so we don't have to deal with this **.

For the other top three mobile providers (AT&T, Verizon Wireless and Sprint), insurance claims take one day if the claim is filed before the cut-off time. With Assurant, it can take up to a week to "process" a claim and have the mobile device out to you. That is 48 hours to process one piece of paper, and 72 hours for the device to be shipped. So, that is one day with other mobile providers' insurance companies (with no cost for same day shipping) versus five days for Assurant... and $20 to have the phone "expedited".

I called Assurant Solutions; I was neither assured nor had there been a solution. First, they said my tablet had been repaired. Then they said a scratch on the screen was device damage. I paid the $100 deductible. They almost sent it back unrepaired having negated that they had said it was repaired before I managed to pay the deductible. I got it back this afternoon. After I recharged it, it froze, two separate times. The representative at Assurant said I damaged it, and many other bizarre things. First, she told me I sent in the wrong device. I have only had one tablet at a time, either one they "repaired" or replaced. It is impossible for me to have sent in the wrong device; I only had one at a time. She told me the repair was due to my having bent the pins inside the recharger port. Pins? There is one pin, one (1) pin. She told me even while I was looking at the singular pin that I had bent the pins on the device. She stated again that I had sent in the wrong device, based on the fact that it was not the same meid number of the device I purchased less than a year ago because Assurant has replaced this tablet several times I told her. “No, we have not,” she told me.

I bought a new cellphone from T-Mobile, the Samsung Galaxy 3. The Rep sold me insurance on my phone, told me if it was broken or stolen, it would be replaced in 2 to 3 days. Well, my phone broke. I contacted Assurant Solutions. After 6 days, there were still no answers as to when I would have my phone. Every time I spoke to a rep, the story changes. I was told by rep ID ** and rep ID ** that they were awaiting info from T-Mobile. So, I called T-Mobile, spoke to a rep who took the time to find out what Assurant Solutions was talking about. That was when the story changed. I was told now by rep ID ** that they got some info but were awaiting approval from management and may need more info from T-Mobile and it would take 30 days. This was the same rep ID **. What info would they need that takes weeks to get?

They offered to buy back my Crackberry cell phones on behalf of US cellular. I put 3 of my cell phones in their 3 mailers and sent them back. I received two debit cards with no problem. The third debit card never came. I called Assurant Solutions to find out what happened and Sara informed me that my phone had water damage. I told her that my daughter removed all my information out of that phone and it was in working order when we put it in their mailer. She said that was too bad and that there was nothing she could do.

I received an offer to get $125 for my Blackberry 8530 Curve II if I mail it to Assurant Solutions. My phone was a month old so I knew it was in good condition and I would receive the money as promised. They said to allow 3-6 weeks for receipt of the money. I called since it has been 7 weeks and they said that they never received the phone. Their response was if "we don't have a record of receiving the phone, then you did not send it". I sent it. It is very convenient that they have my phone and say that it never arrived so they don't have to pay me. I have the letter that outlines the proposed $125 I was supposed to receive. Very unhappy.

I lost my Cricket TxtM8 Slider phone with the key pad on 2/22/2010. I filed a claim that very day with Assurant the insurance company for my wireless carrier Cricket. The rep from Assurant sent me to a cricket Corporate store located at 6081 Broadway in Merrillville. At the store I was told that the lady who usually processes the insurance claims was not there that day and to try back another day. I was able to do so Friday 3/26. On that Friday 3/26 I spoke to Parris the lady who processes claims. She informed me that my phone that I purchased "brand new" two months earlier on 1/28/2010 was not available and currently on "back order". She went on to say that they are offering to replace the phone with the Samsung Messenger II.