Assurant Phone Insurance Reviews

Spoke with male reps on 7/23 around 6:30 pm and I was not treated as if my phone was just stolen from me; the rep (whose name I have written down on my police documents) kept asking me about making a payment despite the fact that I told him my debit and credit cards had been stolen as well. His attitude was off putting and less than helpful. I was greatly disappointed considering the circumstances. The second male rep I spoke with on 7/25 also gave me a hard time about payment methods and upgrading while I was at T-Mobile and I was just disgusted with everyone by that point. CUSTOMER SERVICE REPS NEED TO BE MORE SYMPATHETIC TO THEFT CLAIMS CALLS period, and if I can come back to update and add the names and times of these calls I will because it was not a good experience for me.

The agent in charge of my claim was very courteous. After my deductible payment processed I got my replacement phone in about 2 days. Very speedy service. I am glad that I chose to get the insurance or I would have had to pay full price for a replacement device.

I submitted a claim for what I thought my son claimed to be broken screen. I submitted the claim with Assurant and as a cracked screen but later my son clarified that he lost the phone when grocery shopping (it had a cracked screen). I tried to change the claim information that very next day by contacting customer service; this was before they had even started to process the claim. I was told by customer service that the reason for the claim cannot be changes and that they would charge me for the value of the unreturned phone, All this even when the deductible I had to pay was the same for a cracked screen OR lost phone. We talked the store manager into letting us search the store after they closed since no one had yet turned it in. It ended up being behind the the checkout stand. We searched for 7 and a half hours; all this because of the inflexibility of Assurant. We will be cancelling their insurance plan and reporting our experience to T-Mobile.

One of the iphones in the family plan got lost. The device was replaced within 24 hours of my call to the insurance company. The customer care was amazing and the person I spoke to was very respectful. Thanks!

Thank you very much. It was reliable and fast. My phone was totally broken and I’m paying a lot for my children's phone so I wasn’t able to buy a new phone so This was a good solution to replace it with a new one and the process didn’t really took long. Thank you. :)

Having trouble downloading past audio of songs off phone. It was important to me because I am having surgery on my throat & could lose my ability to sing, past choir members who are either gone (decease) or moved to other churches & I wanted to keep for special memories. Found out I have an extra piece missing from phone - very disappointed.

My daughter had dropped her cell phone and shattered the screen. So I had to call in a claim on the account. It was a very fast and quick process. The operator was extremely polite and took the time to collect all the data and get the replacement phone out the door. Really fast turn around time, filed the claim on Sunday got the phone on Tuesday!

Wouldn't accept my claim without original receipt. Got phone 10 months prior. Many phone calls. Lots of arguing. Several calls to Samsung. After a week, I finally satisfied these people. They took my money for 10 months with no problem though. I should have used SquareTrade. I definitely do Not recommend Assurant. Stay away.

My experience was incredibly easily from beginning to activation of replacement phone. The automated filing claim experience was super easy and then the new phone was delivered less than 48 hours. It took such a load off our minds and it was such a no hassle experience! Thank you Assurant! We are very pleased with the outcome!

Assurant is breaching their own printed description of the deductible and the policies printed "Maximum Replacement Value".

It was very easy to file a claim to replace my phone. The shipping insert read "overnight" but was shipped ground. It would have been nice to have the phone overnighted due to the severity of damage to my phone.

Phone got damaged when accidentally dropping it. Upon calling The service Rep was exceedingly pleasant and quickly handle my claim. Very enjoyable session with the Rep and would most definitely recommend her to others.

Filing a claim was straightforward and I was quite satisfied with the overnight delivery of the new phone. I would highly recommend this insurance to those who are prone to accidents and losing things.

Super easy to file a claims online and within minutes for it approved. New phone was delivered less than 48 hours after and came with return postage and packaging. Once they have received my damaged phone I got a confirmation that my claims was closed. Thank you.

I didn't receive the exact phone or similar phone when I received my replacement. I'm currently still paying for my phone and it's ridiculous to receive a phone that's not like the one I had originally. I thought insurance was to cover the product that's purchased and the phone I received is not.

Your CSR did a great job in assisting me with the replacement of my damaged phone. He was very thorough in explaining the process. Thank you for your prompt services. They are greatly appreciated!

I had water damage to my phone, and was no longer able to receive or make calls. I filed a claim to have it replaced online. Within minutes my claim was approved, and I received my replacement phone the next day, along with a return package for my damaged phone. It was all hassle free, and it was great to have a phone that worked again so quickly.

Assurant made this the most hassle-free experience of replacing a stolen phone. I had my replacement phone in less than 24 hours. It was mailed to me. I went to the store, explained that my phone was stolen, was put on the phone with Assurant and then walked out about 15 minutes later with confirmation that a new phone would be mailed to me overnight. Thanks!

Samsung stolen. Called T-Mobile on 7-27-2019, 8:30pm. Got person barely spoke English. 2nd person not much better, but did (supposedly shut off phone). Went to T-Mobile store 7-28, they helped me file claim. Gave lady ok to withdraw $20.00 out of bank. Received phone not till 7-3019. SIM card no good so had to wait another day to take to T-mobile store and they spent long time on phone with company trying to connect a new SIM card. The phone does not work properly, backup button needs pressed many times.

I had a very bad Cracked up screen on iPhone. Replacement phone was shipped in an efficient manner, all items, to include shipping label and box to return the damaged product was enclosed, which made the process very easy when I got it to the USPS.... Thanks again Assurant!

My son's phone was taken after he was attacked for it. After the police report and hospital visit we canceled the phone. While the replacement process was easy, the cost was crazy. His phone was a red iPhone 10 and maybe two-three weeks old. The replacement cost was 250.00 and would be replaced with either a new or a refurbished phone and any other color they had in stock. Yet if it was a used phone I’d still pay the cost of a new one. I was not at all happy with that. Yet I had no other choice and felt stuck that I had to go along with what I was being told. I was never asked for a police report number.

I received my replacement phone on Thursday evening and the phone was not working by Saturday afternoon. My screen went completely blank. I contact my carrier to get a replacement and it took 3 days for me to be notified by the store. I can clearly see the phone has water damage and now will be told I can’t return it although I received the phone in this condition.

This is the first time I have lost my phone. The experience was great, fast and reliable. Love this service. All the phone companies should do this. I thought about not getting insurance but now I am really happy I did.

Was told it was 24 hour next day my package was delivered to the wrong house and stolen. I was told it would be 14 days before I got a phone and I needed to do a police report. We tracked down my package and where it was dropped off and we finally got it back. No help from Assurant or T-Mobile. Always buy iPhone from Apple.

I unexpectedly lost our phone in a tubing accident in the river. We had a new phone within one day. Assurant was very easy to deal with and did a great job at replacing our phone. They made a complicated situation very easy.

I'll just summarize since I've already complained about this so many times. Filed my claim July 31 I believe. I paid my $99 deductible for my replacement device and it was cracked when I opened the box. Called 3 times just to get a return shipping label which took 3 days to receive. I sent the phone back and called Assurant to let them know the phone was scanned at the FedEx store. It's been exactly one week and I still haven't received an email to see where the 2nd replacement device is that they claimed they would send me. Now because of all this nonsense I have been without a functional cell phone for practically 2 weeks. After going through all this trouble I would never recommend this service to anyone! And I strongly feel that T-mobile should not affiliate with Assurant because they are making T-mobile look bad as well!

My Samsung Note 3 had a problem with storage and issues with the camera. They sent a Note 5 to replace it when I told them I needed the MicroSD card for extra storage. They insisted that this was a comparable phone. If the Note 3 allows me to store videos which I use for work and the Note 5 does not, how could this be a comparable phone? They would not give a comparable phone.

I lost my phone while helping a lady that was broken down. I turned in a claim and paid the deductible. Assurant sent me a replacement phone in less than a week!! It was very easy and quick to submit the claim through their website.

I just got my sons new phone 2 -3weeks ago and it is not holding a charge at all. Not happy. I didn't go through a bunch of nonsense trying to get a new one to get a phone that completely sucks. Now I have to pay more money to get sent another refurbished phone. I find that completely **.

The first time I dealt with them, they sent me a good phone including the accessories like the key which I need to access the sim. This time they sent me a defective phone with no accessories. I pay insurance for nothing. You went from excellent to wtf.

Cracked the phone. Called you guys on Friday got my new phone on Monday. Very pleased with the speed of the return. Thank you. I am very happy with my new phone. I dont know else to say. Again thank you for how easy and fast everything was.

I was cheated by Assurant. My initial claim was on my Note 8 but they told me that it was not insured although it was and I have receipts saying so. If I was better at typing with my thumb I would explain in detail. Trust me, I was cheated. Sincerely, Ron

I dropped my Samsung Galaxy s8 Plus on the concrete and broke the glass screen. It took about 10-15 minutes to file my claim. The lady that took my claim was very nice and pleasant. I paid the fee, and received the replacement device extremely fast. The whole process was super easy.

Called and did not need to stay on hold at all. Information taken and did not take longer than five minutes to have arrangements for replacement phone to be ordered, except having to get an email and finish order, didn't like that extra step since all information given already. Faster talking to representative and receiving replacement phone. Amazing service. Thank you.

I will be canceling my insurance with you guys. I have had phone since I was 14, my first claim ever was a few weeks back after switching providers. A week later my phone was lost and you guys did not take that into consideration when sending me a refurbished phone that I would be paying for as if it were new. About 7day in I started having issues. I call you guys and your reps were rude and threw me over to Apple. Well I will purchase a plan through Apple since you guys are no help. I will be telling everyone about their plans rather than wasting money on this insurance that will do no good.

They were quick. I ordered a phone and got it the next day. I would use again if need be. They answered all my questions I asked and was very detailed. I was go through them again if I had to get a new phone.

Allegedly out of phones with no other options except to "wait until next week sometime". Stated they couldn't reimburse. Called daily for updates and stated no one was in the warehouse to receive an update. Allegedly no managers on duty to talk to. After over a week of not talking to my wife who's deployed I received an email stating they finally processed my claim. My new phone constantly freezes and shuts down but dealing with a crappy phone is better than dealing with the hubris from their employees.

Please for quality assurance listen to all the phone call and operators wrong info, lack of follow up, not sending return labels, promising service that was never fulfilled, and defective replacement phone and unclear company policies that were promised and never done.

People in your company need to be well explained to the customer. I was able to get a replace phone after paying my Deductible but then was given 8 damage phone that took over a week to get back to you & calling over and over due to no email sent....

Horrible experience! Very rude and disgusting consumer service! It took almost a month to get my phone. How ridiculous that I had to wait that long when I was told it was going to be next day shipping. Assurant cancelled my claim twice without my knowledge. For no apparent reason. I never got a clear explanation as to why my claims were cancelled. And instead of Assurant assuming responsibility for their mistake. I had to suffer the consequences of your mistakes with how long I had to wait. Hopefully I never have to deal with Assurant again. I voiced my opinion so hopefully this doesn't happen to anyone else!

They give great service. I like the way they treat their customers. Everything comes out very organized and they atttended me asap. Which is very nice to have your phone so fast after a lost or stolen device experience. Thank you. Thank you. Thank you.

The experience was good. At times a bit hard to understand the customer care representative due to accent but a very nice person. My main thing was I wanted to upgrade phones since my current phone was damaged. I paid for replacement only to send that one in for the upgrade. Why cant the service skip that? It was a waste of time moving information from broke phone to new phone then from new phone to a newer phone.

Broke my screen on my phone when I sat on it by mistake. Replacement was fast and easy. Used the website and had my phone in just a few days. The return envelope made sending the broken one back effortless. Definitely worth the money!

The process and approval for the replacement of the total damaged phone is quick and easy. The claim agent is very helpful and the copayment cost is very reasonable. It took three days to get the replacement phone is reasonable. It would be better if it can shorten in 2 days instead!

They replaced my wife's Samsung phone with a LG. Sent it back because the picture quality is not as good on a LG as a Samsung. They said they could not send a Samsung and only a LG. Not good.

The customer's service that I spoke with was courteous and very helpful with answered every questions. The new mobile device shipped to me in a timely manner. I am glad that I bought insurance for mobile device and would recommend to other people. Great service!!

The process of replacing my wife's S7 was very easy and went smoothly. There was cracks on the glass on top of the phone when the phone was dropped. Rozanna received a new phone in a few days. All went very well.

The customer service was OK, but New Cell did Not come with New-Style Cord Or Instructions. I had to go a distance to Buy a new Cord to Use this new Samsung 8 Phone. I went online for Instruction Manual. Why did this happen? This does NOT seem like the way someone should do business.

Terrible service. You insured an unlocked phone of mine. When it broke you replace it with a LOCKED phone, which left me without phone service for 5 days while T-Mobile took their time unlocking my phone. Your responsibility was to inform me that you were going to provide a locked device to T-mobile, in which case I would not have activated the insurance.

The entire experience was done professionally, from the time i walked into the U.S. Cellular office here in New Bern, NC. The Assurant representative was courteous and professional over the phone when the claim was given. The delivery of my new phone came the next day as promised by the Assurant representative.

Your service was top level professionalism. Your customer service was outstanding, and I received my replacement phone quicker than I anticipated. All of your employees had the utmost respect and care. From the beginning to aquiring a new phone, it was totally great. Thank you.

The phone that I got replace overheats and when it overheated the other day screen cracked in 2 spots. It freezes especially when texting so its frustrating for work because it won't type right. It flickers and goes black in a middle of a text and I've only had it a week. Started doing it after the 3 day. Haven't had time to call to have a repaired because I work 24/7 and mommy of 6 kids.

My daughter had dropped her phone in water a few months back, but continued to keep on working fine with absolutely no problem. All the sudden it died on her and didn’t even turn on. I called to file a claim. Paid my fee. Got the phone literally the next day, it was fast and easy. I would definitely recommend to family and friends.

I was very pleased with the service I received from Assurant. They were friendly and genuinely cared about my lost phone. They did everything to expedite sending me a new phone without any hassles. I would recommend them them greatly to anyone. I was very satisfied with their service.

Thanks for your help. The claim was fast and easy, the phone arrived on time. Brand new device. You are so polite with customers. I will recommend you to all my friends and family. I am so happy with your service.

When I first called about the cell phone replacement because it had been accidentally dropped the person on the phone was very helpful and guided me thru the process. We were very happy with the service and will tell others it only took a day or two to get our phone. Thank you.

WRONG NAME. I am pissed beyond words. I have not used my at the time birth name in years, in years. Yet ya'll keep using it. I even spoke to the rep and told him I'm Lo ** & a male. Nobody listens, nobody reads. So you get zero.

I and my sister have been long time customers with U S Cellular. We have had our #s from when we first signed up. My sister had the bag phone... If that gives you any indication how far back we go. U S Cellular has been our only carrier and phone numbers have always been the same. Have never changed. Why? We requested to have the same last 4 numbers as our home phones. Why can't long time customers and senior citizens be given a discount? Equipment replacement is too expensive! Thank you for your time!

They sent me a 516gb version of my twice as expensive 1TB phone and it was scuffed all over. The staff was fine to talk to but why would I pay insurance for a phone replacement just to get screwed by the company that I pay to help me?

The process of setting up the claim and waiting to receive the replacement were great. Unfortunately, upon receiving the device and SIM I was immediately notified, via the replacement device, that it was not compatible with the SIM that came with it. I immediately went to the nearest T-mobile store which contacted Assurant to resolve the issue. Assurant then informed me that my issue would be resolved within 3 days, after the IEM number is released to be compatible with my SIM. It has now been 11 days since my complaint and my phone continues to say that the SIM is not compatible. As a result I am in another country with no access to family or friends for the entirety of that time. I cannot even call Assurant or T-mobile because I don’t have a phone with that capability while I am out of the country. This is extremely upsetting and I hope this issue gets resolved immediately.

With three mishaps with our phone in a short time frame Assurant representatives were helpful and prompt with our replacements! It was a very frustrating time but Assurant helped with the frustration by handling our claim quickly each time. Thanks Assurant.

Customer service was excellent in helping me in getting my claim filed!! Also got the replacement phone exactly in the expected time. Thank you, thank you, thank you. Yes, I would recommend friends and family to add insurance to their plans.

The first replacement I received was damaged. The phone continued to restart on its own and progressively got worst. Within 3 days of receipt it stopped working and I had to go to a T-Mobile store so they could witness it and file another claim. I then had to pay another insurance claim fee and go without a phone smh. Horrible! You would think I would've been compensated since I received a defected phone but no I was charged again for their mistake.

Having insurance on your phone sets you at ease. Know you'll be covered and you won't have to pay full price if any inconvenience happens to your phone. But just have in mind that they are refurbished. If you get your phone and you notice something wrong you have a couple of weeks to send it back and get another phone. One more thi thing you get your phone very quick.

First of all, I wouldn't recommend this insurance company to NO ONE.... I had an incident where my daughter had lost her phone back in June 2019. I called Assurant to file a claim to have the phone replaced. Not only did they take a week to update me but also gave me the bad news that they didn't have a replacement phone in their warehouse and wouldn't know when they would get one, so I called them to get my refund for the deductible. 2 months passed today (8/9/2019) and had another problem with this Phone Insurance company AGAIN!!!! I had called T-Mobile on 8/8/2019 because I was ready to cut my service with them. I have 3 lines, one for me, my wife and daughter, note my daughter had been without a phone for 2 months and I was still paying for the phone and insurance.

Your company has a great service. I am very pleased and happy with the help from your customer service. My phone was lost and I was very upset but I received a new phone within a few days. The new phone helps me contact my clients and family right away. I want to say thank you to all of the help.

I'm done!

All aspects of the Assurant program was very professional, cordial, and expedient. I was exceptionally pleased by the service I was given by Assurant. I would recommend Assurant to other cellphone owners as part of their initial application and contract signing. Because of Assurant after my cellphone broke I now have a new cellphone, same model, at a VERY LOW replacement cost. It has been a pleasure doing business with them.

Could not be more pleased in the claim process. This was the easiest transaction I have ever completed with a cell phone. Customer service was the absolute best, shipping was extremely fast and the service from start to finish was A+!!!

My experience with Assurant was better than I could have hoped for. I called in my complaint, which took no time at all, and I received the new phone the next day. They supply everything I need to get up and running. They supply the materials needed to return my damaged phone and they give you 10 days top return it. Using Assurant was no hassle at all and as straightforward as can be. Totally worth the $11.99 monthly payment.

Replacement took more than a week. Did not email or called me. The claim was rejected and why. I have to call them after a week of waiting to find out the claim was rejected. Did not tell why it was rejected. I have to file a claim AGAIN.

I originally had a silver LG G6 and I made a claim and you gave me a pink cell. LG g7. Not happy with the color at all. I had ordered a clear case so I could utilize the base charging and had to return because of the pink phone. Not happy. Now I have to find a case that completely cover this girl cell and yes this color made me mad enough to call customer service and try to exchange and I was given a unsatisfactory answer about you don't know what color I would get. I'm sure there was a silver replacement! Now I'm stuck with this till whenever.

It was all very simple and straightforward. Idiot proof. Great customer service. Very simple. Good follow-up on the part of Assurant. I like the fact that you get a live person to walk you thru the whole thing. Hopefully, I will never have to do this again but if I do I hope I get the exact same service.

iPhone 8 Plus space grey. I’m so pleased with my replacement! It delivered when it was suppose to. I love the fact that they proved all the utensils needed in order to ship my old phone out. I will highly recommend Assurant to my fellow friends and family.

When I contacted Assurant about my lost or stolen APPLE iPhone 6, they immediately made arrangements for a replacement phone to be sent out the next day. I was questioned about a few details but it was very efficiently and pleasantly handled.

You sent me a refurbished phone in a which within one week was not working. Both speakers were broken. Had to contact T-Mobile and they have to replace it. Paid $50 to use her phone for less than one week. Terrible. Will not recommend you to anybody.

Phone came next day. Easy instructions. Very fast and professional representatives on the phone. Easy postage paid envelope to send phone back, very happy with the replacement phone. Only wish is that Note 8 screen covers keep falling off but that's not the problem of them. Very nice company.

My initial experience was not great. However, I was treated fairly both times and I was really happy with my experience. The person who help make my claim was help, happy, and very competent. It was painful to lose my device but I was happy that I was able to get our new one.

The customer service rep was great and helped me with my claim. She should be a trainer, as she listened and help me get things processed. She took the time to listen to my concerns and was not rude or short. The experience was great.

I described what happened to my son's phone to the Customer Service Rep. Was directed to complete the paperwork and the next day we received the phone that we were to swap with the damaged one. We did pay the deductible, but well worth it.

The first replacement I received was locked to a different network....I couldn’t get another one until the old one was in transit. Spoke with a supervisor that was no help. It took me a week for what was supposed to be an overnight replacement. 1 week without a phone that I use for business....really sucked.

My phone screen was damaged and my claim was handled in 24 hours. I was able to complete the process online and the return process was easy as well. The new phone has been working well and there are no concerns.

Replacement phone, screen cracked. Great service, fast, exemplary. Agents were polite, knowledgeable and goal-oriented. I was extremely pleased with service and with phone replacement. All went smoothly and I received new phone on time quoted. I recommend Assurant to friends and relatives.

This service is the best yet. Very fast and received the phone faster than expected. Thank you so much for the great work. The phone arrived in perfect condition, along with an additional accessories. This is a great service. Thank you for providing us with this service.

Great service and fast shipping. Put the claim in around morning time and got the phone the next day. Filling out the claim sheet was easy. A+++, will stay with them for my phone protection. Will recommend to friends and family.

I have your insurance through T-Mobile. I filed a claim on June 3rd. Your company nor T-Mobile could get the password to work on your website. It took one month with many of phone calls to finally complete my order. This is total **!!!! I would like a refund. I paid $99. This is unacceptable service. If I don't get a response within 15 days I'm turning your company into the Better Business Bureau and my attorney general. How about them apples.

Quick and easy, the replacement phone works great, don't have to repeat myself in a phone conversation with anyone I talk to. First phone was terrible, had to always repeat myself in a phone conversation, people would tell me my 900 dollar phone wasn't worth 50 cents.

Put in a claim and received a completely different color phone (rose gold). Called in and even though color is not guaranteed, they agreed to send me a black because I couldn’t use a rose gold phone. I’m a guy.... don’t want a rose gold phone especially for something I use for work. The second phone they sent was gold as well.... they didn’t own up to their word and said they would not send me a black phone. Waste of time and money on this service. Customer service was not helpful resolving the matter as they said they couldn’t do anything after agreeing to resend me a black phone. Never would use this service again.

I will be leaving T-Mobile because of my experience through this whole entire insurance process. Received a refurbished replacement phone that didn't work and pretty much Assurant told me I was SOL and had to go to the store to do a warranty exchange. Store told me no since they sent me the phone they couldn't do nothing but can talk about upgrading but would be out the $100 deductible I paid for the insurance claim. This process was so exhaustingly ridiculous I've decided to cut my ties with T-Mobile due to the lack of customer service. I think it's time to move on and I've been with them for 15 years.

Assurant send me a phone that was not working and they did not do anything to help me. When I tried to place a call it will only let me to do one call and the phone stop working so I got one from T-mobile.

The personnel at this company was very helpful and willing to listen and resolve the issued. Customer services with a lot of experience and courtesy, was very easy and fast to fill a application for the replace my phone with no hassle at all, Thanks to the personnel for the assistant in this matter.

My phone was damaged & your company sent me reburbished phone that continually restarts all on its own. Will work not with your company again. I had to send out my refurbished one before your company will send me a new one. The representative was very rude & inconsiderate. Very poor customer service.

I am very unhappy with the Assurant customer service. We pay $12 a month for phone insurance coverage and then have to pay a deductible as well to even get the new phone. And when my replacement phone came it was black. I will be paying a $1000 total for the orchid gray phone that I had picked out. So I was pretty irritated when I got a black one.

All persons I encountered on the phone were courteous and helpful and seemed eager to help and guided me through the process.. My replacement tablet arrived even much sooner than I expected. I want to thank you so very much!

I filed one late afternoon and by the end of the day the following day, my replacement phone had arrived. This was so fast. There was no downtime in terms of waiting for a new phone. My replacement phone was in perfect condition.

It has never been rectified as of today 8/7/19. I still don't a replacement phone. This is terrible service. Sucks sucks sucks. Not happy I paid the deductible and still don't have a phone. I'm still waiting after 15 ** days.

It took 7 days to get my claim approved, every time I would call no one could give me an answer to what was happening, I kept sending the documents requested by email and uploaded to website and still wouldn’t get an answer. 7 days to wait for a phone when it could’ve been done max 48 hrs is unacceptable. Extremely disappointed with customer service.

My claim was initially denied so I called the customer service number 3 times and no one could help me. They all didn’t know why it was denied and said the only way to find out would be to MAIL a letter to the main office. They were extremely unhelpful and made my experience very frustrating.

Phone got lost. Made claim and for some reason I did not receive. MY new phone waiting for them to finish with the investigation... but I really need my phone asap. That is my work phone and it has been almost 2 weeks I have been missing calls and money due to not having a phone. Thank you. Hopefully I can get this resolved asap and give a better rating. Thank you.

I was very pleased with the exchange service of my phone. It was so easy and convenient. At first I thought it was gonna be hectic and confusing, but the representative who help me was very experienced at his job, he had all the answers for the questions I asked.

The telephone G7 is too old and not compatible with a lot of apps. Unfortunately I am not really satisfied with the insurance or service that I received. I think it was just a waste of time. I've been with T-Mobile for over 10 or 12 years and I can't believe this the kind of service that I get.

Super fast delivery. The only thing is the phone had a small crack at the bottom when the phone arrived and I was unable to use it for a day due to verification purposes and I was leaving out the country so I couldn't call for another replacement.

I had a Samsung On5 that needed to be replaced. I ended with the LG K20. I'm used to Samsung products but this isn't bad. I'm getting used to it. You guys are awesome! The agent I spoke with was so incredibly pleasant and helpful. She answered any questions I had. She really took care of me and I appreciate it. Thanks so much!??

I was totally shocked when I woke up and my new phone was already here. I just paid for it the night before. I want to thank you very much forever you. The transaction went so good. Love the insurance. Thanks. Gail

Working with Assurant was one of the worse customer service experience I have had in recent memory. From the time I walked into the T-Mobile store to report my phone lost I had nothing but miscommunication and misinformation. In addition, I appeared that instead of putting my needs as the customer traveling on family vacation first Assurant reps did everything to lay blame on me or T-Mobile. Is I could encourage T-Mobile to drop Assurant as its insurance carrier for phone loss I would 100%. I NEVER want to deal with them, or T-Mobile for that matter, again!

Great. I appreciate the next day delivery & my device being on time. I’m happy with how everything turned out & I've been a T-Mobile customer for some time now so I’m grateful. I wish my bill wasn’t so high.

Customer service was ok but felt like I was talking to a robot. I have no idea what I'm suppose to do with the old tablet. I don't understand why I was charged a fee when we did not drop it nor hit it on anything. The biggest problem is that the new tablet is also defected. It won't connect to the internet just Wi-Fi.

I had a really good experience. I put in my claim and had my phone a couple of days later. The automated service is so explainable is nothing to it so I really recommend to anyone if you get a phone please get the insurance.

So helpful people. I'm so happy now but before they are very crazy service but now. But now I'm very happy. They have service very fast now. I recommend my friends to have insurance from you guys because if I'm happy Regarding service I want my friend happy too.

According to supplier, The Device was considered to have water damage. Once I called Assurant they made the process quite simple in transferring information and filing a claim. Assurant sent the phone next day and I was really satisfied.

Customer service showed no empathy when I called in because I received the wrong phone.. They gave me the option to send it back because there was nothing more they could do for me. I asked to speak to a supervisor and he was worse than the rep.. I hung up.

Simply put, there is absolutely no better insurance company! They will get your replacement to you swiftly and always in perfect condition. Not only that, they make it as easy as possible to return your old device - making the entire process much less than a hassle! (Unlike many other companies!) I have always been a loyal customer to this insurance company, they never fail to ensure over & beyond adequate service! I’d refer anyone & everyone to go through these guys! No matter what they have got your back! Thank you again guys!!!! - A lifesaver as always!

I called Assurant the day after my daughter lost her phone to let them know what happened but mentioned I was not ready to claim because my daughter had to pay the deductible. They said 'no worries' and to just call back when we were ready and it was okay to do nothing at this time. I called back a few months later ready to pay the deductible and replace the phone (that I am still paying for PLUS insurance, I might add), and they told me I am out of luck and I missed the window. I explained numerous times what I was told I could do the claim at any time and the rep, on robotic repeat, told me again and again there was nothing she could do because she doesn't know what the initial rep told me.

I received my product 2 days after claim. 4 days later the power button fell out of the phone. I was out of the state for 6 days. When I came back in town 8 days later I made a call to Assurant regarding the damaged device I received. I was told I had to make another claim, in which I would have to pay another fee. I was very unhappy to hear that I would be charged again to replace a damaged device I received from Assurant. I am very upset that I now have to stick with a damaged device I received from Assurant. I don't think making me pay to replace a damaged device is logical, in the sense it was already a replacement. I spoke to 3 different Representatives and I got the same answer (I would have file another claim).

I don't know how to return my phone... The speaker system is horrible. I can't hear anything as good as my old phone. The process was seem less... The phone is not quality. The professional staff was great and efficient. I am dissatisfied with the replacement Phone. I would like a better quality phone that I can hear the sound better.

My daughter was robbed while in Italy and her iPhone was stolen. I called Assurant and explained what happened. Everything was going smoothly, the new iPhone was shipped overnight and arrived as promised. The phone had an assembly error and I requested the phone to be returned and replaced by a new one. They kept their promises.

Dropped my phone and cracked the screen on a Monday, processed the claim Monday night after 8 pm, and received the replacement phone the next day by 4 pm. Blown away by how quickly the replacement arrived. Also, it was super easy to sync the new phone and return the old phone. Thanks for the amazingly fast turn-around and exceptional service!

I think they did a great job on the time of replacement. And it was easy to make the claim. I wish we would have been able to do it over the phone but we went into a store. It was very convenient that I could have the case sent with but I think We should be able to have the screen protector sent as well.

iPhone S8. This company is a sham, discrimination seems to commonplace. By far my worst experience as a business in over 10 years. I spoke to at least 4 Employees at Assurant and all don't seem to care to solve customer problems.

I used the online process for the first time and it all worked out well. The phone arrived within day, the deductible was affordable, and the instructions to return the old device were easy. Good process. I would definitely use the online process again if needed. I received an email when my phone was returned. Very efficient.

I just want to take the time out to say what a stress free experience I had when my daughter lost her phone. Thank you so much for the time you took to make sure my order was processed With promptness and accuracy.

Broken screen on on phone. Was dropped in my truck. Hit seatbelt bolt, cracked it from corner to corner. Couldnt see or use phone til was replaced. When talk on it it would cut ear or break or shatter more. Had better when I received my replacement.

They were helpful and polite. The process was quick and easy. The phone was returned promptly and in perfect condition. I had no issues with any of the service we received. There really no further words that can explain the experience.

I dropped my phone and my camera stopped working properly. I sent in a claim and it was easy and efficient. Got my new replacement device right away and it has been working great. Plus, sending in my old device was very simple.

The response was extremely quick once we filed our claim, many thanks. The phone is finally in my hands and it is on me to get it into the return envelope. We had a tough time transferring data from the old device but got help and soon it will be on the way, hopefully today.

7/22 Called to place insurance claim on cracked screen for Samsung S7 (we didn't even know it had a crack until rep. at T-Mobile saw it when attempting to trade in). 7-24 No response or e-mail regarding claim. 7/24 I sent 3 e-mails with claim number attempting to get a response, as I called and was given the e-mail and told this was what I was to do. 7/25 Called again to verify, as no response. 7/25 Sent this e-mail, "I was told yesterday, this would be processed yesterday if received to this e-mail on-time… (I had 4 hours to send, I sent within 20 minutes). I have not received any information regarding ‘tracking’, etc. Could you please update me by e-mail or phone please."

I made a claim for a damage phone and it took 1 week to get another phone. What's the purpose of paying insurance if when something happens you can't get a new phone till days or weeks later. I'm very disappointed in their services.

So I accidentally broke my phone screen on a Saturday. No problem, I have premium handset insurance. So I filed the claim (claim # **) at 3:37 PM on the same day and got immediate claim approval. By Assurant's own webpage, I should expect to receive my new handset by the following Tuesday. I sent a request to Assurant for the shipping tracking information on the following Monday. No reply back. Then, on the following Tuesday, I get an email stating that the phone was shipping by UPS on that Tuesday! Obviously, no chance of getting on the same day as their own web page states.

I dropped my phone and the screen cracked. Probably the most common accident that this wonderful insurance covers. I called their customer service number, made a claim, in 24 hours I had a replacement phone and a post paid return envelope for my phone. This was a quick, easy, painless process.

I had a Samsung Galaxy S8 with battery problems - just under 2 years old, out of warranty. After I made the claim, a replacement device was shipped via FedEx and arrived the next day. I was required to send back the old device, but mailing materials were provided which made it simple and painless. There is a somewhat tight timeframe - you need to send the old device back within 10 days if I recall correctly, otherwise you get billed for the full amount. I don't think this will be a problem for most people - even if you have to take the return envelope to a post office like I did. No issues. I didn't get grilled about the phone. There was an approximately $100 co-pay but compared to the cost of buying a new device it was still worth it.

The online insurance claim application was quick and easy. I believe I was able to complete the application in less than 5 minutes. I would highly recommend Assurant and am thankful I chose the insurance on my T-Mobile plan. Thank you.

It took four hours to receive an email that never came. Went online to website to fill out claim, saw customer service rep listed every problem on my phone, no water damage, the phone was cracked. Instead of a 24-hour turnaround, there was a discrepancy and a hold for three to five days which end up taking 7 days to receive the phone.

They're always fast. Just had a delay in the delivery, didn't have the correct address... other than that I have no complaint. Phone was the same as before. Never an issue with tracking my order so the online makes it simple.

I am very pleased with the rapid response to my claim. I had the assistance of US CELLULAR staff in Biddeford, Maine. Shawn and Christopher were outstanding. I was very impressed I received an e-mail in less than 24 hours that my claim was being processed. In short order, I was informed I had been approved for replacement. (My I-pad had been showing vertical lines and was coming up with app activity I had not requested of the I-pad. My trusty I-pad was acting bizarre). I had my new I-pad mailed to USCellular (in Biddeford, Maine located on Rt.111 across from Mariner's Shopping Center) for safety reasons. (I live in a rural area and still one must be careful about packages left at one's door.) I was able to send my old I-pad as instructed and in good faith; it was a "goner". Thank you all for your courteous e-mails and professional handling of this situation. Alicia ** and Joseph **

Very courteous and diligent customer service. Received my replacement phone the next day. I would recommend your company to anyone. Representatives tended to my needs, provided accurate information. I am very satisfied with the service received.

When do you leave with a representative add Assurant, I was able to go through the process effortlessly. The representative was very helpful and confident that he could help with my situation. All the information he gave me was accurate and everything was done in a timely manner.

The gentleman that helped me file the claim at US Cellular was excellent. The lady we spoke to at Assurant to start the claim tried to get me to travel to another city to get the screen fixed as there is nowhere in Augusta. We have 3 US Cellular's in the Augusta area, I pay for the insurance to not have to travel nor have to wait for a repair. I rec'd the replacement, took it to US Cellular, got everything switched over and sent the old phone to Assurant.

I have been with T-mobile for about half of my life and I've always loved this company. They have great service, phones, features and perks. Not a single complaint there. But ASSURANT is a totally different story altogether. This process was overly complicated for an authorized user on a T-mobile account. The account holder (My Father) and I are in different cities. They wanted a photocopy of the account holders ID. He is over 70 and legally blind. Then they wanted a copy of the bill, after sending that they said no they needed a bill with the account holders full name and address on it.

Once I talked to a real live human things ran smoothly but before I was on hold had to be transferred a couple of time was the absolute worst. The new phone arrived without the a charger and the old cannot be used because a different type of phone wax mailed out me. But once I spoke to someone at Assurant everything was handled properly and efficiently. The young lady was more than helpful!!

The experience was handled very fast. People were very nice and helpful. Received replacement phone in a short time. All my questions were handled quite efficiently and very pleased with the responses quite fast. Very satisfied with U.S. cellular. Would recommend to new customers.

They processed a claim for me and the lady from Assurant asked me what color IPhone 7 Plus I have. I told her white and Gold and I got the all black one. Then I called back the second time and they told me they can only send me what is available. Then I told the lady why wasn’t I was told that the first place. Then she also told me that’s the policy and I asked to speak to a manager and she told me the manager will tell me the same thing and hang the phone up on me.

The rep that assisted me in placing my claim was rude and had a disparaging disposition from the first interaction with her. She seemed agitated and I felt rushed in my responses to her. Her whole tone was brash and she had too much attitude for someone who is assisting with a claim. I did not have a good customer experience and while we did we receive the replacement, I believe the approach in dealing with the customer could have been much better. Leave the attitude at home.

I needed a new charger. I was disappointed it was not included with my new device or my replacement device. I felt that for the $100 replacement fee that was charged a new charging apparatus should have been included as well.

I lost my phone and called Assurant. The next day I had a new phone. Thank you for your service. It was a pleasure working with you. I will be recommending Assurant to everyone that I know. Thank you again.

I will never deal with Assurant again!!!! It took more than 11 attempts to get the forms filled out and 6 times to make the payment to get a replacement phone. Absolutely uncalled for! I waited over 3 weeks to get everything cleared up!

Device got here On a timely manner (next day awesome). My son was able to get device and play on it, got problem fixed right away, but needs a little more information on sending merchandise back. Had a little trouble with it. Other than that great expectations.

Got next day service as I was told. Very satisfied!. The service person I spoke with was polite and patient which is important with a older person like myself. I made sure their service was still a part of my service plan.

I was sent the wrong cell phone. The floor supervisor was rude and put me on hold for a long time but never actually came back to speak with me again when I ask to speak with the manager and left me on hold. I called back again and I was told I had to pay again for them to send me the correct phone even though it was their mistake and my refund would take 10 days to go back once they received the phone they sent me.

Store was helpful when I went to show them phone. They recommended me to call Assurant to replace phone, which they did in a fast manner. Everyone was polite, and everything worked out very well, and I would like to thank everyone involved. Thank you, again. JOHN

The only problem we had was US Cellular told us we would have a replacement in 24 hours and it took much longer than that. Other than being without a phone, the process was not bad. Once we received the new phone it was a very easy process.

The employee with whom I spoke was most understanding and sympathetic. His demeanor was very professional, he collected necessary information and assured me that the replacement would arrive the following day... which it did. I found the process very easy. My rating is 5 stars.

Filed my claim last Thursday and did not hear anything back for days even though the woman said I would get an Email 24hrs later. 3 days later I call Assurant and what do you know the lady entered my card number wrong....when asked why I was not notified through emailed their response was "We tried calling your cell phone". This blew my mind! I would have answered but my phone is BROKEN!!! I would not recommend this company to anyone. 5 days later no phone, no email but the payment went through! Im cancelling my insurance with them ASAP. Reading the other reviews of this company I can only hope that Assurant sends me a working replacement phone.

My phone had a cracked screen and it was replaced with a refurbished phone. I was very pleased with the professionalism and the speed in which things were taken care of. I am very satisfied with my new phone. The people I dealt with were courteous and treated me with respect. I have been with T-Mobile back when it was Voicestream and never had a problem.

Needed to replace phone for damaged screen. Paid deductible and received phone after couple days, not too bad. Opened the box, read instructions and could not get phone to turn on at all, tried charging it and nothing. Call and they said to send it back and they will send replacement when they get the defective one back, that is understandable, but now I'm without a phone for about a week and a half. I can see how something can happen in shipping or just a defect once in a while so not a big deal. The second phone came and after a while it started to freeze up and not unlock or have a problem installing updates.

When I lost my son’s tablet, I thought it will be really hard to resolve, especially since I lost it!! I called and everything was really smooth, when I told the rep about the problem, she was and expedite all; we got the replacement delivered next day!! Really happy with the service.

From reporting to Assurant about placing a claim with my damaged Galaxy9S+ to the communications and receiving my new device was an exceptional Customer Service experience and returning the damaged device couldn't have been simpler. Thank you Assurant for your Stellar Service.

The staff was friendly and helpful in making sure my claim was done and resolved. The package arrived two days after the claim. The staff was great and I would recommend your company to friends and family.

If I could give 0 stars I would. Worst customer service experience I had in my life. I was told I would have a new phone in 1-2 days but it took over a week. Customer service was quite rude on the phone to me and tracking and communication was very poor. They also left me a voicemail when they needed more information... The claim was on my lost cell phone so clearly common sense would say calling me on my cell phone is not a good way to contact me. When I asked for an updated estimate of when I would get the phone after waiting already I was told they could not tell me and the customer service rep just complained about how busy they were and people were working overtime. If that is the case then you probably need to hire more people and not give false expectations and timelines.

Excellent, professional service. Fast and friendly, no hassles. Straightforward business. I will use this service for as long as I own a phone. Thank you Assurant. I recommend this service to anyone that owns a cell phone, you will find its worth every dime if you and when you should ever need them.

The customer service representative was very experienced person, and so professional. I will give that person 5 star, but the phone that should have shipped on Thursday to be received on Friday was shipped on Friday and was received on Monday. This is why you have 3 star.

Phone not downloading apps from previous phone. Calls coming in 20 minutes after as miss calls. Wifi connection is running slow. I very dissatisfied. I thought I was getting a new phone rather it was refurbished. It came marked up at the back. It's useless paying for insurance. Is best I went on Ebay or Amazon and buy a refurbished phone myself.

The replacement process was easy and quick for mail-based claims process. The replacement device was at my door on second day after the claims process. And they provided a return envelope for the damaged device as well as instructions on how to backup and factory reset the damaged phone. The only problem I have is the replacement phone has a sticky home button and the earpiece speaker rattles for some sounds. But otherwise, it's like a fresh start on my original phone with the important data ported over.

Unfortunately I was disappointed we pay for insurance, we had to file a claim for a cracked screen. We filed the claim. Waited 2 day without a phone, when it came it like expected. Everything was fine until we opened it and tried to set it up, but as we are setting it up we noticed that the phone that was sent to us by Assurant the screen had a glitch and also the speaker was hard to hear, this was very disappointing as they said that we had to wait another 2-3 day to receive a replacement for a phone that was not WORKING was sent out us. And all they could say is there is nothing they could do about the wait time. So basically for them not testing the phone before they sent it out. They just sent anything out hoping the customer just accepts the phone. Highly disappointed when we paying insurance.

Apparently a screen protector that was ON THE ORIGINAL PHONE RIGHT OUT OF THE BOX is considered an "accessory" for your insurance purposes. The case and charger are accessories - they're loose in the box. If it's ON THE PHONE, the replacement should also come that way. I didn't realize it didn't have one until. It was dropped from a whopping 2 feet and the screen was shattered, although still usable for the most part. When I called about it today, they acted like it was the thin film that is usually over screens on TVs, dvd players, etc., not a real screen protector. So, beware if you use this service, because if we want it replaced we get to pay the replacement cost AGAIN. It's total BS...

I explained my situation about my cellphone. It had a cracked screen, I received a replacement within 2 days. The service I received on the phone was straight and to the point. They told me I was going to receive it the next day but it took them 2 which is understandable because my issue happened at night.

I placed an order fairly quickly for a lost device and received it very fast. Great packaging and I am happy with the device I received as well. It was in great condition am now my business is back on track.

On July 06, 2019 I was carrying my phone and iPhone 7 Plus and my wife's phone a Galaxy Edge 7 when they both went flying and lost both phones. I made a claim with Assurant and they denied my iPhone claim but approved my phone's claim. I have been attempting to speak to them but none of their members can give me a straight answer. After asking to speak multiple times to a supervisor, I was told that I had to submit a letter to headquarters and there isn't anything else I can do. I submitted a letter on July 09, 2019 and to this day I haven't heard a response. At the time, I'm currently using my younger brother's old iPhone that he had in storage. I would really like for someone to reach out to me, I think it's unfair that I paid for the services and I can't get someone on the line to give me a straight answer.

My experience was great. I received my replacement ahead of time, and it was very easy to execute a claim on the website. I was also kept up to date with email notifications. I appreciate all of the assistance. Thank you.

Simple return, quick, customer service was pleasant. The only concern was it wasn't even 25 days old and wasn't sure if I got a new or used phone back which I am paying on. I think it should be new. But other than that it was a great experience since this was the first I've ever had to deal with a return of phone since cell phones became available.

I was very pleased with everything. Customer services was great. The individual that assisted me was great. Very pleased with this instance., wonderful insurance. No hassles. They are ready to help you and get you your replacement phone. They overnight our replacement which makes us the customers very please. Highly recommend this insurance for their device. Once again thank you so much.

Care rep was helpful and understanding. Replacement order was quick to arrive. Returning broken device was simple and straightforward. This is a service I would recommend to any friend or family member that is in need of the service.

My phone crashed and can't use it at all. I went to T-moble and they instructed me to call the insurance carrier. But I'm in the process of moving to a new location. I had the phone with me that anytime I will mail it back. Few days ago, I was looking for it but can't find it. I called the insurance company that to give me time to look for it, they said they will charge 700.00 if I won't be able to return it.

I entered my claim on a Sat afternoon and received my new phone the following Tuesday. The downtime did make it difficult for me as I had no other way of communication without a phone but it was a pretty painless experience overall.

I was abroad when my phone was stolen. There isn’t an international number a consumer can call to process their claim. Through Facebook and social media I was out in touch w someone who was very nice but the number still didn’t work. That’s in addition to you all not being able to ship abroad. I then had to fly home to the states to process my claim and then fly back to Europe. Once my claim was processed I got my phone quickly. However, after using it for a couple weeks I think there is something wrong w the battery. It takes forever to charge and doesn’t last long.

Quick and easy process. Did claim online. Got the phone next day. Transfer to the new phone was just as easy. Make sure you remember all your passwords. that was the only slowdown of the process, resetting paswords. It was the first time I needed to use a claim.