Assurant Phone Insurance Reviews

Respond to my claim was very good. Time frame receiving my replacement was very good. I also had a second claim for a second device. This was a totally different claim. The process was fast. The claim was done in a timely manner. Again I am very pleased with the service.

I thought by having Ins. I would be completely covered & stress free especially after what one pays. When I found out I had to wait 3 days for a phone & receiving a refurbished one at that! When I received it, I couldn’t hear calls. I called the # listed & was “fighting” for a better outcome for about an hour. Turns out the # was for T-mobile help & not assurance so we 3 wayed & I was getting scolded by the assurance rep that I didn’t call them 1st. How was I suppose to know the helpline listed wasn’t assurance! I canceled the ins. today as a matter of fact. I will be telling as many people as I can both personally & on social media that it’s NOT worth it.

I was first denied, but US Cellular helped... A young lady that was trying to solve the problem, but only made my experience worse... She needs to be more assertive & listen to the client, not ignore & go right on. Love my new phone, & thank you.

I didn't receive my replacement phone on the day I should have received it. I was supposed to receive the phone on the next day and I had to wait over the weekend after I had to wait an extra day to get the claim started.

Did a wonderful job on switching me onto a more upgraded device! The lady I dealt with was super nice. My payment method was submitted quickly and even wanted to go further out of her way for me! Glad to have dealt with Assurant!

Very good experience overall. It was a seamless process. The attendant was efficient and knowledgeable. Speedy delivery of replacement phone. The phone was delivered by the next business day, which was very surprising to me.

My phone was stolen. Called for a replacement phone. I was advised of the replacement fee and time frame of when to receive it... I paid my replacement fee and received within 24-48 business hours. It was easy and fast.

I went and did my claim and within 3/4 days I've received my replacement phone! This is by far the fastest claim process I've been part of???? The claim process was straight forward. No hidden agendas nor fuss about it just plain and simple. I needed a replacement phone. I put in a claim for a replacement phone and I got a replacement phone in record time??..

Place a call Sat., Aug 31, 2019 for replacement phone. Took all information and credit card after about 45 minutes. Told phone would be shipped. Next day I wake up to email stating that we have to turn Apple Find My Phone off before they can do anything. Can do it from phone, it's broke and have to have a computer. So I go home and another 45 min. with guy trying to figure out what I have to turn off. He says get phone on Tuesday 9/3/19 morning. So I call back just to make sure. Now the girl is telling me to go back on and turn phone off cause it's not off. I told her forget it. So I ask again when will we get phone - Tuesday. Ask her for shipping info to make sure correct. It's be sent to: Recipient at----Correct Address.

They were fast and furious. They accepted my claim within 24 hours. I got my phone after weekend but still satisfied. If you are careless than I would suggest you get an insurance. Every month insurances charge got paid up!

I did not receive the correct phone in my opinion because compared to my damaged phone, the replacement weights lighter and the display of the phone is not one of Apple. I have had 4 replacements through your service and this by far is the worst. I would like for my exact APPLE $700 worth phone replacement. I will be leaving T-Mobile because of this issue.

Truly grateful for the treatment provided and the promptness with which the mobile phone replacement was resolved. I recommend them 100%. The agent who attended our case was dedicated and extremely kind.

Lost my iPhone 7 plus and made a claim. They only sent me a phone and a SIM card without the standard accessories that were lost with it. Called the customer care and they have no idea what the exact policy states and mentioned that they don't have an option to send accessories even though the policy states that they have to.

Friday afternoon, my phone was stolen at airport just before a flight. I called and had a new device in 48 hours. $250 deductible for a $1000 phone. It was worth the investment for me. Friendly staff, would recommend.

It was so easy working with Assurant. They sent the replacement phone right away 24hours. I went to T-Mobile, because I didn't know how to transfer my old phone to my new phone information, contracts, emails and everything else. And to return the damaged phone was super easy. Thanks!

Spoke to Charlene. Handled everything for me. Only drawback was that I was totally unaware of the increase in my deductible. Made me think twice about perhaps upgrading due to the over 200 dollar price. T-mobile told me 175.. Discovered I and T-mobile were working off a 2017 work sheet and not aware of the May 2019 increase for that Tier. Charlene was nice enough to straighten me out and gave me the correct number to T-mobile customer service.

I was shocked to realize I agreed to pay $12/mo. to insure a replacement phone if lost or damaged, only to find out that I would not receive a replacement unless I paid $199 deductible first. This is a scam.

On August 23rd when I lost my phone I was glad I called and was able to get through to the to the insurance to file a claim to get the process moving for me to get a replacement phone. The staff was very courteous and gracious and help me with every step of the way. I wish I could talk directly to a sales associate with an actual phone number to get through to Xfinity mobile insurance instead of trying to go through the billing department at Comcast to get transfer me over to your agency to get help when I needed it the most. Thank you for all the help and consideration. You're very kind service that I have gotten. I will recommend this to every all my friends and family.

I went to the store in Lakeville. The gentleman was very friendly and helped me process my claim. I received my phone about 3 days later. I went back to the store and the same gentleman transferred all my stuff to my new phone. It went very smoothly. I was totally satisfied.

In my initial call to file my claim, the representative was not helpful. Our call was disconnected and she did not call me back. When I called the following day to file a claim, I was told that the claim had been already filed and approved, which was news to me. I did receive the new phone as promised on the following Monday.

The service was absolutely amazing! The customer service reps were so nice and helpful! I was really impressed with fast I received the phone! Your service is greatly appreciated and I would definitely recommend to friends and family!

Great experience. A stressful situation was resolved quickly. The rep was very helpful and did not give any problems in processing the order. I was happy. The transition was smooth and without any issues and that's what counts because the customer is already stressed and having a smooth claim was helpful.

Made two claims. One came the next day the next one came four days later. One phone speaker and earpiece don’t work. Cuts in and out. Second phone goes to a black screen when you push the button then have to shut the phone down and turn it back on to work. Call back. Told me they can’t do anything because the phone is been more than seven days in my possession. All that money I spent for over two years paying insurance and then $149 deductible on each device what a waste of money. Should’ve bought a new phone. I will be yelping and tweeting about this experience. Hopefully people will listen and cancel your service.

The new phone arrived with a crack on the back of it. Now awaiting for another phone to arrive. Not sure why I had to pay $99 if I have insurance to replace the device. Customer service was helpful and polite.

I call in Friday to report the lost on the phone, I got the new phone on Tuesday, the customer service was very nice, helpful and, quick, too. I will definitely refer to other people I that know. Thanks.

Great customer service and I received my phone the next business day. Unfortunately, This is not the first time I had to use Assurant for my phone. But they have been great every time. I highly recommend Assurant to anyone. Great job....Thank You!

The customer service rep was very friendly. She took care of me. It was quick, simple and easy. I was so glad I had no issues with them. I would recommend them to a friend. I wouldn't use them again if I had another issue. I did Assurant a 5-star rating.

Fast and awesome service. I was able to get my replacement phone in a timely manner. The package came ready for me to send the damaged phone back without any complications. It was quick and easy. I would highly recommend.

The process worked well thru Assurant. The phone arrived a few day's after we called and works good. It was a little harder to figure out as I thought T Mobile should have taken care of the process but working with Assurant was good.

My phone was stolen and I used the Assurant Insurance to get a replacement phone. I tried to do this online and could not finish the application. I had my daughter call customer service since I had no phone and put in the claim. Once I paid the deductible I received the phone within 24 hours. I have used this service before and have liked the way they handle my claims.

They were great. Answered all my questions. The phone arrived 2 days after speaking with them. I would highly recommend this company. I wish all companies were as easy to deal with and as honest as Assurant is.

Replaced stolen iPhone 7 Plus with bad sound. Any time I make a call everyone say I sound like I’m underwater when I talk. But when I put my headphones in everything is ok. They want me to send the phone back but I can’t because I need my phone for my business and I need a new phone because this is frustrating so is it anything you can do for me?

I'm not sure where to start but my claim was made in Aug 12. Not only was I transferred to multiple employees & asked to speak with different managers I was also sent the wrong device after repeating myself clearly that the 6plus was for temporary use & the 8plus was the damaged phone, not to mentioned I had to pay $100 twice for a mistake that was not mine. I sent back the 6plus & until it was received that is when I was sent the correct phone and still I have not received my $100 that I paid for additionally because I was told they had to reopen another claim which caused me the need to pay again. I'm very dissatisfied with the experience. I hope you better the service.

My phone got damaged. I sent it back to Assurant. They replaced it for me. So far, everything is working good. My phone is working good and I will recommend this company to anybody who want to be safe when your phone has problem.

Speedy service, I had my new phone the next day. I requested the same color, and that's what I recieved. The customer service representative was very friendly and knowledgeable. I was very pleased with my entire experience with you.

When I called in, they were kind and courteous as they explored what the issue of the phone was and that it needed to be replaced. The replacement phone arrived promptly, before it was promised to my delight.

They don't explain nothing and when they do they give you the wrong information. So it will take longer for your claim to her Process. I use my phone for medical equipment. And my daughter ended up in the hospital due to the process taking so long.

My iPhone screen was cracked all over and phone was not working properly. I called Assurant and they replaced my phone, they sent me a new one overnight and also sent a box so I could return my old phone. Process was smooth since day one. That you guys!!!

It was good I guess, I will probably not do it again because of the hidden cost of 49.00 dollars. I believe I should have been told that at T-Mobile, I get this information from one of your people on top of the eight dollars a month. I was a little heated about that. Thanks bye.

I don't like the return policy for phone, using UPS mail is not right for the client. There is no type of receipt for the client that they mail in a phone. Your company losses many phone In the warehouse process and charge the client. I will not be using this company for my phone insurance. I was buy through Best Buy!!! Poor Phone Policy.

Very easy to utilize system. Guided me effortlessly to complete my goals. No need for additional assistance. Gave me answers to all the questions I had and had not thought of. Left me feeling taken care of and serviced well.

This is the 2nd phone you sent me. It doesn't function right also. The thief is still using my phone, is into my contacts, my Google, and Photos. I found pictures of them in my photos within 3 days of stopping T-Mobile. T-mobile store Changed my passwords, the verification went to both phones, they changed it back. IT IS YOUR PHONE. WHY CAN'T YOU TURN IT OFF.

I was given all the necessary information in order to make my warranty transition smooth. The representatives were very knowledgeable and made me feel at ease with this whole process. It made me getting a new phone not so hard.

Stolen iPhone Xs. I got my phone stolen on 8/16 at a festival in Mexico. Luckily with my insurance, I was able to contact them and make a claim on my phone. I received my device quick, overall it was an excellent experience.

Once I reported the damage to my phone, the representative mentioned the deductible charge which was $99. Once that was paid, the order was complete. I received my phone in a couple of days. So my experience was good.

I ordered a replacement phone for granddaughter on 8/22/19 as hers went bad. Received replacement phone on 8/26/19, but charger was not included. Called Assurant to let them know about the charger, representative said, we will received charger within 2 business days. Today is Sept 2, 2019 and we haven't receive the charger.... Would like to get a reply at: ** or email: **.

When I purchase of phone choose the color because I like that color. I would expect to have that color the whole time I have the phone. I pay 1,000 dollars for a phone that I preordered. And I pay Insurance plus deductible and received a different color than I originally ordered. When I could keep my insurance money and go to the mall and pay 200 dollars get my phone fixed in front of me and go home with the same color phone. I have 6 phones on this Insurance. I'm really considering canceling all of my insurance policies.

After multiple calls to replace broken phone through Assurant, the device was sent to the wrong address. I had to have T-Mobile intervene to sort the situation out. Terrible experience and I wish there was another insurance company that T-Mobile used instead of Assurant. Service appears to be sourced out to other countries and then scaled down to the most minimal customer service allowed. I would never recommend or use Assurant again.

My boyfriend's phone fell on the floor and the glass wad shattered and phone was not properly working. But the service was fast and replacement phone came in the next day. Service was Quick and fast. Thanks.

Worst experience ever with an insurance claim, “whatever happen to next day delivery???”, I understand fraud happens, but it should really be considered old time good paying not fraudulent customers, the process is toooo much, at this point I am really considering buying a different insurance for my phone.

Device stopped working within 1 week and I had to bring it back to T-mobile in which they had to replace it under the T-mobile warranty and I had to pay another charge once again. So the $100 deductible I had to pay for the awful phone sent to me by you and $5 I have to pay T-mobile for the phone they are sending me.

Toward the end of my claim I was satisfied but the process to get me there was long and painstaking. It took me roughly a week to get what I needed and a lot of misguidance, confusion, and tall tales along the way. I've never had such a difficult time with a claim. I want to give a special thanks to Brandi (**) and Joherrica **. for their patience and kind words. These ladies were super helpful and took their time to listen to the situation and guide me through the steps after being mislead prior to speaking with them.

First time using Assurant. Phone had small 3mm crack in corner of phone. Assurant replaced phone in a day after contacting them. Speedy, simple and reasonable. Cheaper than getting screen fixed at those phone fix-it shops.

Was hard to receive my J7. You don't understand T-Mobile store do not do añ upgrade to my phone. The claim was first denied. Later was accepted. For me the denied was hard to accept. You should train employees to believe customers.

First time using insurance, forgot I had it. Submitting claim was easy and fast. No problem with receiving or returning phone. Very pleased with the professional service I received. ASSURANT thank you.

iPhone replacement. Great experience... easy, user-friendly system. I did everything online, the process was very simple & non-complex; I received the replacement device very quickly, you really made the entire experience a great one...

I haven't got the replacement phone. They said 15 day for investigation and then they send me another phone but I really need it. Didn't like shipping services. They left it outside and I didn't find anything.

Very fast to deliver my replacement phone. It was in excellent condition and will use your service again if needed. Very good package product came in and with no issues on setting up my new device. Thank you for your prompt service.

It was Horrible. They were not in communication with me at all. They gave me false information. The supervisor Jasmine was not nice at all. Nobody could give me correct information and I was suppose to receive my phone next business day and got it a week later. It was a very very horrible experience all around.

I think responsiveness and performance was excellent, the draw back was the replacement cost for the phone which was 32% of the cost of the original sale cost of the phone before depreciation a little steep....

Company is TERRIBLE. They made an error on THEIR END, sent me the wrong device and cost me more money by having to get another device in the meantime while I had to wait for them to generate a shipping label, then I had to send the package back (by this time it’s a Saturday) wait for them to receive the package then wait for it to processed and send me out the CORRECT device. Then refused to credit back any type of deposit for the trouble. They are not a customer friendly company.

The entire process was fast and easy. We will definitely insure with them again. Completed the online form, received e-mail saying it was approved, received phone in the mail quickly with packaging to return the broken phone. Easy peasy!

Customer service rep was very helpful and courteous. Answered all questions. Explained everything very well. Was very professional. Would recommend this customer rep for a promotion or some kind of acknowledgment of great service. Thank you.

Excellent and super fast service. Very happy with how fast and how reliable you guys are. I received my replacement phone in less than 24 hours and the people I spoke with were very kind and understanding, definitely would recommend.

I received the worst service ever. I had to call every single day in order to receive a straight answer. The fact that I was told they did not have my replacement in the warehouse is not acceptable. I was then told to give them 24 hours to get a call back from someone which I never received. I then once again called and spoke to management. She said give her another 24 hours to get my situation resolved. I gave her another 24 hours and once again never received a phone call. Now day 3 of phone calls and finally a T-Mobile representative did something and helped me resolve this issue. I've never had this kind of problem. I hope you can improve and this issue doesn't happen again.

Everyone gave great professional, kind and quick service when I broke my phone. The return was easy and quick. The replacement phone arrived with instructions and all the accessories to go from my old phone to the new one.

My screen went black and I contacted Assurant to discuss using my insurance to get it fixed. Everything about my exchange was clearly explained to me. I received my replacement phone the next day with everything needed to get my broken phone back. It was financially cheaper than going someplace and having my screen replaced but it cost me quite a bit because of the information I lost.

Samsung Galaxy 8 plus phone. I called to get a replacement phone on Friday and never received a phone call to pay for my phone so it can be shipped. I keep having to call a few times. They said, "Well the first person never finished your claim..." always another excuse. Then they sent me the wrong color phone. I spoke the manager as well and they didn't seem to care for all the trouble I went through to get the right color phone... they still didn't want to send me the right color phone I ordered. It was to the most stressful time I had with them and they didn't care one bit! Worst experience ever!

I filed a claim and paid my deductible. I was told I would have the phone the following day. I received the phone two days later and it was broken. I called and was told to send it back for replacement. It was over a week with over a dozen phone calls before I finally received the phone. I was never offered anything to compensate me for the inconvenience or loss of business that I experienced since this is a business phone. I spoke to Frontline employees as well as several supervisors and all I kept hearing is, "It is our policy..." and no responsibility for the many mistakes that were made. This experience was so bad that I found a new company and have canceled my policy. I would not put my worst enemy through dealing with this insensitive and incompetent company. They truly don't care about their customers. Worst customer service ever!

Left phone at pool, called after. I did not find replacement in 2 day, amazing service. Thank you for the quick response and every time I've needed a replacement phone this service has been fast and shipping to my office always great.

I ordered my phone one evening. Wasn't expecting it to arrive the next day, but it did which was great. The claim process was easy and very user friendly. The replacement phone I got was new and free of defects and returning the device was super easy, overall it was a great and fast experience.

The lady I talked to Friday morning told me if I got my order in by 8:30 PM that I would have my phone the next day, so I rushed to the bank to deposit money to cover my deductible and when I got back to order the new phone a gentleman I talk to said it would be Monday, other than that everything was great.

While on vacation, my phone was stolen. Once I got home, I went to Tmobile, explained what happened and was informed that my insurance covered theft. I spoke with a representative from the insurance company and a new phone was shipped to me the next day. I did have to pay the deductible, but that was better than the cost of a brand new phone.

Replacing damaged phone. Great experience. I received my new phone and the package to return my phone. Easy experience with no hiccups. I would recommend Assurant Phone Insurance to anyone. My first time using the insurance.

One claim worked but my husband's didn't. After his car accident which the phone was shattered in, we had so much going on he just used an old phone. While trying to quickly get a new vehicle we started a claim but didn't have the deductible. Months later we find out it'd been passed the 90 days. Which wasn't clear to us since we called it in. Now the phone carrier can't help us either. Paying over $300 for a phone we can't use yet paid insurance for 4 years.

S8+ Cracked screen. Filing claim was super easy, phone was delivered quickly and return process for damaged phone was very simple. The device I received looks brand new and works as expected. I would recommend their services to everyone.

I called and told the agent my phone had a broken glass and they told me what I had to get a replacement. It was done quickly and professionally. I received my new phone the next day. WOW!! Thank you for the good service.

Y'all sent me a black phone to replace mine and I had a blue one and that is what color I want. I am ok with the delivery time but I have been without service now for quite some time but I have not got a blue phone yet.

Got the replacement phone next day. Wasn't the exact one I had. Y'all sent me a red phone when I had a black phone. Thought everything was good but noticed the same glitches I had with my old phone were also on my replacement. Phone still lags and freezes but other than that the actual service from Assurant was impeccable and impressive.

Very professional. Efficient. Received product in a timely manner. Second time I’ve used this service, their proficiency is consistent. Very helpful and knowledgeable. The call was answered promptly, didn’t have to wait long at all.

My phone was lost and found it damaged. But my claim was 99 dollars and wondering why. I pay My bill which is my insurance as well so I was Told at the T-Mobile store and receive a pamphlet on my phone was a tier 2 and I should Be charged 49.99 and I got Charged 99 which was wrong. It says lost stolen or damaged 49.99 so I would Like my 50 back to my account. Nothing was change on my account.

Samsung phone replacement. They were very helpful. They even saved me the trouble of having to drive to a repair shop. They replaced my phone quickly and there was no additional charge. This was a time saver since the repair shop was 2 cities away.

Claim filed phone shipped to my address, UPS truck drove slowly my house and did, not stop at all. We seen him just slow down and kept driving. No notice was left or phone call or anything note to find out what happened. Still don't have my phone. I call back and I am still waiting for some to tell me what is going on with me getting my phone. My contact number is **.

My replacement phone was accurate. Someone from the company always responded in a timely manner to any questions or concerns I had. And I received my replacement quickly. I would definitely recommend Assurant to people.

I pay you insure. Simply deduction it should never ever be difficult in difficult times. Too many complaints, companies have lost customers behind simple mistakes, but it seems you don't care what happens to companies that get too big. Do they ever get taken down for too many mistakes and when do you make up for it and how.

I have this insurance for a long time, and my understanding was I have a deductible exactly $175. However, I was charged $249. This is cheating a consumer at the time of his/her needs. The customer service person rude behavior is also additional insult. A behavior that hurries and rushes a customer without any explanation is worth disassociating. Pay $249. End of discussion is your answer. I do not want ever to be associated with your company. I hope a lot of people realize this and drop your remote existence just to collect monthly dues.

Everything went smooth and perfectly! Great customer service! The agent that helped me was friendly and had a great attitude. She explained everything perfect and was very polite! The replacement got here fast.

Everyone that I spoke to was professional and had no issues during the claim process. I received my phone on time and was even allowed time to try and get media off my phone before returning the damaged one.

Assurant was amazing handling my phone issues. They were prompt, accurate and very customer-oriented. I'm glad they handle all my phone insurance. Will definitely refer them to all my friends and family.

Assurant is very professional, they are friendly and helpful on the phone and sent. They sent out a new phone overnight. Amazingly fast service and sent a box so that I could send them my old phone. They are accurate and efficient. They followed up to make sure that I received my phone and happy. They notified me when they received my old phone. I would definitely recommend them to anyone.

Replacement Cell Phone S7 to S8. Good customer service and they helped me to process my claim for the replacement of my cell phone. They shipped it right away, in two days I received it through UPS and everything was fine. Excellent job. Thank you.

They replaced my phone within 48 hours. The process was fast and painless. The only thing I had a problem with was paying the $99 deductible. Wish that could have been waived or added to my phone bill, it threw me off financially since I'm on a tight budget.

In the past I hated to deal with you all, I begged my carrier to go with another company, because it was a big hassle when my phone got damaged where other insurers would send me a new phone next day without all the **, but this time you all were the best! Last time you all wouldnt even send me the right phone, and tried to give me a phone that was cheap when i still owed a lot on the original which U.S Cellular took care of, I'm just grateful you all sent the same phone this time that I had insured, because I had to go further in debt for this one, apparently you all are under new management because a few months ago you all really sucked especially giving me a 100 dollar phone for one I owed 600 on, that's just not good business but this time no hassle, correct phone and pretty fast, that's how to be #1. Thank You.

Unusual circumstances. I received your phone in one day took it out of its box, dropped and it shattered. The replacement for the replacement went from 10 dollars to 50 dollars so I just cancelled the order and sent the phone back.

Assurant was great to work with. They quickly shipped the replacement phone to us. Answered all questions promptly and explained everything thoroughly. Insurance coverage was more than expected since phone was over 3 years old.

Mobile phone was accidentally damaged beyond repair and function. Company quickly and efficiently replaced the phone and provided clear return instructions for damaged phone. Very easy and user-friendly procedure. Thank You.

It was fast and easy! My phone was delivered on a timely manner. I had A great experience and recommend it to avoid having to wait on the phone. It was easy and no hassles. Thank you for your help and assistance.

I had a good experience with Assurant. My claim was approved in a minute and I received my phone quickly. I'm very satisfied and I recommended this insurance to everyone with no problem. Thank you Assurant for the great work.

Everything is was easy and accurate to understand and the process was fast. The deductible was a bit pricey... hoping in the future the price will go down, other than that T-Mobile has been a great company to be part of.

It took almost 2 weeks to get my replacement. And every time I called it was under review. Then as I continued to call. They started to tell me I need this call again I needed something. They could have just told me, are even called.

I literally had to go in to a T-Mobile to call ad order a replacement and was put through the ringer when I was already in dismay over the cost and being without a phone. I hope to never have anything happen to my phone again as I would rather pay cash for my phone and never deal with your company again.

The process was easy, they replaced my phone in a timely manner and returning my original phone was easy. I will keep buying this insurance for years to come. The customer service rep gave me specific instructions on how to do the claim and all the other parts of this transaction. Assurant keeps their work and was very easy to work with. Good bye.

Wonderful customer service rep was very knowledgeable and polite. He made the claim process effortless. It’s good to know the insurance I am paying for is worth it. I would recommend Assurant to my friends and relatives.

Everyone was so pleasant to work with. I was surprised how fast it came. Thank you all for your service. It was a very easy process. Im glad I has insurance because it would have cost 280 dollars to fix the screen otherwise.

Yes I appreciate my phone being expedited to me but unfortunately when I made the claim, I was told I was getting a brand new phone. That wasn’t the case, I got a refurbished phone. I know this because it had a dent on the corner of the phone when I received it. The fact that it was suppose to be a “New phone” did not sit well with me, I wasn’t expecting a refurbished phone for the money I paid. Overall I was pleased with the fast service though. Thanks.

Salesperson acted as though I was bothering him. Haughty. I’m not very knowledgeable when it comes to the various operations of an iPhone so he seemed to give an impatient attitude. Also when I asked for information about the transfer of info from the old to the new he just brushed it aside. I lost a lot of data. I visited another T-Mobile store and it was much better.

This time was very fast and nothing complicated. For the number, you can get it with Assurant solutions. This consumers reviews are good but when you never heard about it you don't give your information to a strangers.

The replacement/repair of my sons phone literally took all of 2 days. The deductible was VERY reasonable. I literally cannot complain. Quick and simple, very pleased with my experience with this company.

Had to order a replacement device cause my phone fell into the toilet. I called and wasn’t aware of the $99 deposit so they allowed me 10 days to pay deposit and my phone was shipped promptly! The whole process was smooth and more pleasant than I expected.

Great service, quick response!!! I was able to get help on the phone right away and the new phone arrived the next day which I didn't expect. Simply wonderful. I would recommend this service to anyone.

Well Done. The process was quicker and more pleasant than I had expected. The website was easy to use. The submission form was not too long and I received my phone the next day! So glad I have this insurance.

The first time I had a hiccup I put in wrong date, it was denied. But I called wireless company and had them look it up and they gave me the correct date, very helpful. I was happy to be able to take care of my daughter's phone. I will keep the insurance. Thank you.

Didn't have a good experience at all with customer care at all then had resubmit claim to get it approved. Was without my phone for days and my replacement phone not working properly, keeps freezing up and I have to restart it up to get it functional again.

The phone you exchanged was worse than my original phone. I re-exchanged it, again for the second time, and this one is ok. I spent numerous hours with both exchanges and on one phone call, I was told the warehouse would send me a good phone the second time! Obviously they know the good phones from the bad ones!!! WHY DIDN’T THEY SEND ME A GOOD PHONE IN THE FIRST TIME? I’ve requested a refund due to the hassle and all the time I spent with this process. I paid $9.99 a month for nearly 2 years and then $175 for the phone. Horrible customer service!!!

Let's see where to start. I cracked my screen so I used Insurance. They sent me a broke phone and would not send me another unless I sent the broke phone they sent to me back. Which would have left me with nothing for even longer. They would not work with me or refund me. I had to threaten to call my bank to get my money back because I'm not paying for services not rendered.

I needed a replacement and received a brand new one overnight. Assurant told me to go to my local T-mobile where they successfully transferred everything from my old phone to my new phone. The process was quick and the representative was very kind and helpful!

When I called Assurant with my problem it took only minutes to get my claim processed. I received a new phone faster than I expected, Assurant had my new phone delivered to me in 20 hrs after I called. I was very pleased with the service I received with them.

The device was shipped fast, but they forgot to open up my phone so it could be turned on and it took Spectrum 48 hours to handle the situation and get the new device turned in. It was a pain with all the phone calls just attempting to get my new device activated.

Replacement Galaxy S7. Replacement phone has a rattle if you shake it. Unit powers itself down multiple times per day. Very annoying when you are on calls. Kid prospective when I play games it powers off. I feel like it powers off the most when I am on Youtube or on a call.

Everyone was professional and made me feel quite confident that they would resolve my problem expertly and quickly. I love T-MOBILE. :-) All of my cell phone challenges have been met with expert professionalism.

We are loyal customers of T-mobile for 20 years. Was not happy that I had to spend time tracking defective replacement phone after sending back to them have to call back to have 2nd replacement phone sent. I work and do not have access to my phone at work to track. You almost lost me as a customer as I did go to retail store to cancel..

My dog accidentally broke my son phone, and Assurant got the claim handled. We put in the claim on Friday and had a new phone on Monday. I was so glad because it's important to be able to keep track of my children while I'm working. Thank you for your excellent service.

They didn't have a replacement phone so they offered us a refund instead, but made us jump through all kinds of hoops to get it. Even though we complied with all of their requests, two weeks later we still have no refund.

A $700 cell phone was stolen. For $149 I was able to replace it..with no hassle. The only omission in my efforts to replace the phone was that when the new phone arrived, there was no receipt for the $149. Thank goodness for Assurant.

I have T-Mobile & my phone was stolen so I contacted my insurance (Assurant) company to replace it. They then send my phone on time BUT the iPhone wasn’t compatible with my carrier, not to mention, the deductible was $150!!! I wouldn’t have paid that much if I would’ve known the phone wasn’t compatible. I leave out of town tomorrow & they can’t even immediately email me a shipping label so I can send it back, I have to wait up to “24 hours” for it. Oh good God shoot me now! Not even “management” could send it any faster, I was also stuck calling them over and over because they kept hanging up on me while on hold for the “supervisor”. Whoever was hired to put the correct phones in the correct boxes for shipment needs to be fired or may be on drugs!! I hate assurant.

I am very happy with their service I received from them. My requested was processed intermediately. Also their customer service representatives are very nice and helpful all the time. I will recommend this company to my friends and family.

I have a replacement plan for my daughter's cell phone with Assurant, through our carrier T-Mobile. Her cell phone was lost or stolen 8/09/19. We filed a claim for it with Assurant on 8/10/19, process seemed fine. The evening of 8/10/19 she recovered the phone. The morning of 8/11/19 I contacted Assurant to see if we could cancel the claim and get the recovered phone unblocked. I followed their instructions to call UPS and refuse shipment of the replacement phone, was told the original phone would be unblocked with 24 hours. Over the next 10 days I called Assurant 4 or 5 times, asking when the phone would be unblocked, each time being told everything was in order, give it "2 or 3 business days" more.

The process was quick and effortless. I had my phone in the date promised and actually used the automated system to process my claim. I would not have a problem using the service again if I needed to.

The replacement device provided by the Assurant has no vendor's warranty whereas my lost phone had a warranty till May 2020. I tried asking Apple and they say It Assurant's responsibility. Please contact me asap. Thanks.

Absolutely ridiculous for denying my claim with no genuine reasons. Claribel ** was incompetent. Accused me of what I didn’t do not once not twice but 3 times. She later realized her mistakes but she apologize but her apology won’t do anything meaningful to the damaged she did to my claim.

Replacement phone Samsung. The process was smooth and easy. Quick shipment of new device. Looks and feels as if brand new. The battery life is so much better than before, it lasts all day and still has about 40 percent left when I get home.

You sent me a corrupt phone that couldn’t be activated. I had to go to 4 places before someone realized I had to have it sent off. Meanwhile having to travel an hour each way without a phone. And I had to pay $250 for the replacements.

This company sent me a DAMAGED phone as my replacement device. I notified them immediately and was told I needed to send the damaged one back before they would send me a new phone. I was told by multiple reps as soon as I dropped it off at FedEx, my new replacement device would be shipped (which is not their or T-Mobile's policy come to find out, they are supposed to send one out immediately, regardless if they received the phone). I sent the phone back, they shipped me a new one that evening.

This company provides efficient and trustworthy service. They were responsive and knowledgeable in all phases of the return process and it was seamless getting a replacement phone. Customer service was great!

When my son's Samsung Galaxy stopped working I filed a claim on my insurance with Assurant. Filing the claim was relatively easy, however I did have a problem with them communicating with me what the next steps would be after the claim was submitted. I had to keep checking the status online on my own and call a few times as they kept stating they didn't receive my proof of purchase even after I both faxed and emailed it. After them uploading it online I finally received notice that my claim was approved. From that point on it was smooth sailing.

Took forever to get a replacement phone. I have 6 phones covered by this company and you would have thought I was a criminal the way I was treated. It took about 3 to 4 weeks and at least a dozen emails along with me threating to give my business to SquareTrade to get my phone replaced.

Overall, my experience was favorable...the T-Mobile people and Sales support/customer people performed flawlessly. The only reason I did not rate the process higher was the fact that I was at the T-Mobile store with my phone at Thursday 10 AM but I did not receive the replacement phone until the following Monday evening at 7 PM.

My wife lost or misplaced her cell phone. We made a diligent search and could not find it at any of the places we had been. Thorough search in the home and in the car, to no avail. Called Assurant and is well pleased with everything that transpired; Thanks.

It was an easy process filling the claim. It also got approved quick as well. No more waiting for half an hour filling the claim. Next day delivery was also an easy process. Even though I did the claim on Sunday and receive it Tuesday it's understanding. Thank you.

Old phone (Samsung S5) would not display. Representative was very helpful and friendly. My S5 was no longer available so rep told me I would have to be upgraded for no additional charge. Good experience.

I contacted T-mobile because my phone had been damaged. They transferred me to Assurant and the claim was processed. However upon making another claim for my stolen phone, I was told that my claim was denied because there was a claim already processed for the same phone claiming damaged. It is now 8.27.19 and I have had information withheld from me, I've been lied to, blamed for this mistake and the issue still has not been resolved and Assurant reps and supervisors continue to pass the buck and do the bare minimum to get this resolved. I'm appalled with the entire service. I have been a customer for well over 9 years and have never made a claim, only to be treated like this. No kind of compensation for the frustration and inconvenience that I've endured for the mistakes, that are no fault of my own. It's unacceptable.

My phone got damaged severely. I wasn't able to use it at all, so I contacted the insurance "Assurant", the process was very easy, they emailed me a form to complete and return back via email with my payment information. I completed the form online and they approved my claim the same day, shipped it to over night to me. My phone was initially a Samsung S7. They replaced with a brand new phone Samsung S8 but the phone sent to me didn't come with a charger. I think the assumption was to use my charger for my old phone which didn't work with the S8 sent to me. I called again told them about the charger. They sent it to me overnight at no charge. I wish they have option just direct you to get the replacement phone right away in T-Mobile store locations, they have a friendly website where you file your claim online and track it online, the toll free number was so easy to get someone on the phone quicker.

My phone screen cracked and I put in a claim 13th of July. Sent in my phone, and I didn't hear anything back so I thought everything was good. Come to find out in my August billing cycle that they are charging me for the phone I sent out. I called them, and they told me that they received the package but it had been opened! I never received a call or email letting me know my phone had been stolen! If they had, I could have at least tried to track it down and see what happened! All they could tell me was that I could write to the company. Through snail mail.

There was a quick turnaround from the time I submitted the claim to the time I received the phone. The staff were very professional. They made sure that I was aware of the entire process including the timeline.

Note 8. Assurant gives Excellent service, overall. They provide easy to follow instructions to make claim smooth. The fast shipping it makes great difference on being without phone the least time possible. There is no hassle at all.

My daughter and I had cracked our phones. First she did and me the next. Look as if soon as a phone is paid for they become damaged in some kind of way. Seen this happen to so many people but good I'm smart enough to carry coverage and I appreciate having the phones insured.

I made the claim, paid a very affordable fee and they were very prompt to take care of my needs. I am very pleased with the customer service provided through your company. I would definitely recommend my friends to your service.

When they sent my new phone I got no headphones or charger device and this new phone you gave me does not use my old charger. I'm very disappointed. Now I have to buy a charger for my new phone. I hope you can fix this in the future.

My initial call got everything started, unfortunately I had to call back 2 times before the process was completed so my mother waited about 5-7 days for replacement when I was told it took 1 day to ship.

Everything was great from phone person to delivery. Very happy with your service. Thank you. I would tell people about your service and have them get it. It's a must in today's world to be protected. Things happen in life so thank you for doing what you do and the people that work there were great and very helpful.

Phone screen cracked. Got a replacement couple of days later after I submitted the online authorization form. Experience was good and very reliable. The replacement phone is excellent. Assurant makes me feel confident in what I'm paying.

This company has Professional, Courteous Reps, and sends your replacement swiftly. I recommend every person I know to T-Mobile then to purchase the insurance. The best by far. Outstanding. Thanks ever so much for providing indescribable service to a grandmother this is my form of communication.

Service was fast and hassle-free. My replacement phone was not new and the battery life of the replacement is not so good as my broken phone. I'm disappointed in the product, but the service was good.

The experience with Assurant customer service is poor. I had to make over 10 calls to resolve my issue due to a UPS error. The Assurant team was not knowledgeable, often hung up on me during long holds & transfers, and did not contact me back as stated when asking for my number. Even after multiple disconnections on Assurant's part, I was never called back.

I called up T-Mobile and they transferred me to the insurance claims department and I filed my damaged device claim in seconds. The representative helped me process my claim with such ease and my claim was approved. I received my new device within 2 business days and I returned the damaged device. Such great service!

After making the initial phone call to file my claim. I was greeted by an AI (Artificial Intelligence) rep that asked me several routine questions regarding my claim, but for some reason, AI rep could not register all of my responses. After making several unsuccessful attempts at this, but to no avail, I was placed on-hold for 5-10 minutes and was finally connected to a real human being who begin to ask me the same identical questions that I was initially asked by your AI rep. Being frustrated by being asked these same questions, and after being placed on-hold for far too long, I asked the rep, who was female, and I didn't catch her name, why was she asking me the same questions that I had been asked several times already by the AI rep?

Thank you for replacing the phone. It was quick and easy. And I since have got a case for it. This is the first time I have ever needed to replace a phone and it was also easy to transfer everything from one phone to the next.

Plastic over the camera was broken. My experience with Assurant was great. Good customer service. The person who answered my call took care of questions I had and I was able to get my claim processed and a new phone the next day. Good service.

I am so happy with the service. Great customer service. I am glad find people like that. Thanks. I am only wait like 24 hrs and receive my phone so was quit to receive if recommended to my friends to move to T-Mobile.

I’ve been with T-Mobile for several years and I had an replacement phone. They did not send me a brand new phone. They sent me a Phone in a white box. I never had a insurance claim and they sent me this refurbished ** phone, I am very dissatisfied. I paid $1200 for this phone and they send me a refurbished phone. It’s ridiculous that these companies can get away with that **!!!!

I was having Note 5 before it was stolen, July 4 complained on August 11. Before my complaint I was using my backup phone which I bought from T-mobile cause my place of work, which 1 hour 15min so can't do without a phone, I was LG phone which is not up to my Note 5. I was asked to send the LG phone back which I did but waiting for my replacement on my Note 5.

Happy that I received good service from the insurance company and a quick turnaround. Disappointed that all I needed was to hit the app (find my phone) to be reunited with my original iPhone. Thanks you.

My claim for a replacement device was handled and processed by a professional agent. He expressed empathy, and he was respectful in the discharged of his duties. He thoroughly explained the process and completed it as expeditiously as possible; l definitely recommend Assurant to anyone who wants a peace of mind regarding the protection of your device.

I just got my iPhone XS max from you and was very disappointed because the phone isn’t working well bunch of little issues. It won’t let me u Apple wallet cause the device has been revoked due to manufacturing chip issue, and the phone hit up quickly while in charge. And it didn’t came in an original box no earplug pffff, I didn’t call back because seriously I don’t have time to wait for another one because when I file the claim I was the one calling every minute to check for approval and delivery date. Just waste for time and I don’t wanna go thru that again. Very disappointed.

This is not the first time I have replaced a phone with Assurant. I rated a 3 only because of the time it took to get my replacement phone. I will say this is the first time it did not go smoothly. My information was submitted 8-2. I expected replacement on MON OR TUE 8-6 at the latest. After many calls finally management was brought in and I still did not get my phone until the 16th. Other than that everyone made me feel that they were doing their best to get me my phone. I will always recommend the assurant insurance on their phones.

The worst experience I've had with an insurance company in a long time. I bought an $800 phone 12 months Ago and was told that buying warranty would cover a replacement of that SAME phone for legitimate damage reasons and guess what, that's not what I am getting today. Today, I am not getting the same replacement phone due to "unavailability" (you should of thought of that before you told me it would when I first bought the insurance, Assurant) and I am getting a phone that is worth less than my original by $100 or more.

Called to get a damaged tablet replaced. I followed the process and received it. The replacement device did not work. I called and they emailed me a return label to sent it back. The rep said once they see it in transit they will ship the new one. Several days went by and didn't receive anything so I called yesterday. The rep said that she would send it out and I would receive the next day.

It was such an easy process returning the phone through USPS. The ease of receiving the returning the phone was a great experience with no problems. It really pays off having insurance on a cell phone because you never know what can happen. Thanks again!

I had to go to bathroom really BAD recently after driving thru road construction delayed hyw traffic, so once at my destination... lost track if whether I had locked my car doors as I rushed off to bathroom to save myself. Unfortunately upon returning to car... e eventing noticed my J Star Samsung phone was missing! So called ASSURANT hours later when phone wasn't found in my car. Their service was AWESOME. Days later I had a new phone, though, had to go local T-mobile office to set it up properly.

Great service friendly people. Website easy to use. Delivery was extremely fast. My experience was great. I am very impressed with your company. I would recommend your service to all my family and friends.

This insurance is for my T-mobile phone covered a damaged camera. There were other issues with the phone as well, that weren't covered. I called them, they filed my claim quickly and easily. I think they asked two questions. Then they overnighted me the same model. The courier didn't deliver it for 4 days, but I still got it fast and without a hassle. I did not expect that.

When one of our company mobile phones was lost, filing a claim with Assurant was very quick and we received the replacement phone the next day!! Very impressed. Would recommend to anyone to get Assurant protection for all their mobile phones.

Very pleasant to deal with and helpful. Very prompt and reliable service. Very knowledgeable and understanding. Easy to understand, not a long wait to talk to a person. I would definitely recommend this service again.

It took one day to receive my replacement phone. I appreciate the service! Good job on time arrival was great! I will recommend this insurance to friends! Thank you for having such a good service! It was a pleasure.

Glad I could get a claim done for 100 bucks for my Samsung s9 in black. My screen got broken and I'm glad that Assurant was able to help warranty out and get a replacement sent to me. Use my phone for my high school work.

I left a competing phone carrier based solely on their lack of customer service. I came to T-Mobile with hope for the best based on other experiences. I was paying $15/month for 3 phones for the Assurant insurance on those phones. That's $45/per month going into Assurant's pocket for doing nothing. The first time I tried to use Assurant to replace a broken phone, they promptly laughed and sent me to the Apple Store. Queue up the two week wait for the appointment and then the half day off work to go make the appointment to have my phone replaced under the factory replacement.

It was fast and easy, thank you for the help. I receive a few days later and send me everything I needed with the phone. I call as soon as I received the phone to activate and I was helped super kindly and fast.

The Assurant process was amazing. No complaints from me. User website easy to use. I received a response right away. I got my phone back within days. Would definitely recommend others to sign up with Assurant.

I filled an insurance claim on July 21, 2019 and I'm STILL without a working and reliable tablet for my son to start school. The customer service was terribly unprofessional and inexperienced. It's almost worth it to drop the insurance and payout of pocket at this point.

Claim filed with a simple phone call and replacement came within 3 days. The person I talked to was courteous and helpful. There were no problems in filing the claim and receiving the phone. I am satisfied with the insurance coverage.

It was a quick, painless process and I am very appreciative of the professional and kind way that Assurant helped me. We were very scared about losing a phone so quick, Assurant made it easy and painless to replace it. Thank you very much guys and gals!!

Excellent experience, attention and service. Received fast the replacement. The customer service is respectful and helper. Recommend to my friends with a great insurance inclusive not only for phone everything you buyed.

I ordered the replacement, it was broken when I received it. It took them another 3 days to send me the new one. I got to talk to one of the managers and he lied to me about when I'm going to receive the phone.

My experience with Assurant was very professional. I filed my claim & they responded quickly. The phone was on the way that same day. I appreciated their help. I received the phone a day later, got it turned on by T-mobile and everything is great. Thanks again Assurant.

I had to get in touch with you guys numerous amounts of times in regards to my claim. I was giving false information the first time regarding my claim which then made it extremely hard to receive my phone, it took almost 3 weeks which should have taken no more than 3 days.

Ordering a new phone replacement was simple and easy, received the new phone in 2 business days and was provided a return label and sent damaged unit back. Assurant has an easy process to replace damaged product.

My experience started on a horrible note, ended on a neutral note. I spent many hours over two days attempting to file a claim through the AI system. I understand things have to be perfect for a system. When I sought human intervention I was rebuffed over the most minor things. I am disappointed, prepared to change carriers and will self insure to avoid the Assurant experience wherever I am. I have serious doubts of hearing back from you but I will also advise the carrier that Assurant is the partial reason for my leaving T-Mobile going to another carrier.

Reported my mom’s phone as stolen and mentioned getting her a replacement was very important as it related to her job. I was informed that there were no replacement phones in stock and that I would be contacted within 24 hours by a member of the claims team to discuss next steps. 2 hours later I received an email saying my claim wouldn’t process as the deductible hadn’t been paid.

New Samsung S8+. Fast speedy replacement phone. My son was able to transfer all data including text messages Thank you for the postage-paid envelope to return the phone. Thank you. Pleasurable happy experience!

I must say that this was the worst experience I have ever had in my life. My mom has cancer and lives in Georgia. I live in Tennessee and she had to wait for almost a week to get a phone. I wish I had other phone protection options because I would leave asap.