Assurant Phone Insurance Reviews

I am not pleased nor satisfied with the Samsung Prime J327T that I received from Assurant. The phone is not operating well at all! The ringer and notification ringers do not work! Receivers on the other end are not receiving my calls.

Received iPhone 8 plus, should be iPhone XS Max. I reported this many times right after received replacement, but not heard from you about it. Please send correct replacement asap and return shipping label to return wrong phone.

I had a great experience ordering but I still didn’t receive all of my products. I was also suppose to receive a charger but never received it. That’s my only issues. Why send a phone with no charger when I made sure I asked for one.

My claim was handled quickly and efficiently. I did have 1 small problem filing online. I called in and the problem was fixed. The representative was polite and knowledgeable. The replacement has been working perfectly.

Replacement of Iphone. The process was smooth and no hassle, the customer service agent was extremely helpful and helped me through the whole thing. Overall it was, like always when dealing with Assurance, a great and easy experience.

After paying insurance for MANY years Assurant sent me a replacement phone that was half the size of the phone I had. I called customer care and the FOREIGN person told me if I don't like it send it back. Got T-Mobile involved. Rep from T-Mobile called Assurant back and 3 way call heard the reply with his own ears from another FOREIGN rude person. T-Mobile sent me a NEW phone as a courtesy for ASSURANT'S bad behavior.

I pay $15 a month so I still think $99 for the replacement phone is high considering I’ve never used the insurance before in several years. It did help me when I was in a bind though and couldn’t afford the new phone!

The process was simple enough and my items arrived within 5 business days. Ordering my device online allowed a quick and convenient method without debating with a customer service representative. I will continue to use Assurant.

My experience was smooth. At first the claim did not went through due to an error, but Assurant was so helping with processing another claim. Everyone I spoke with was friendly, professional, patient, and helpful.

Reasonably good service however the processes are a bit clunky. This is the reason for the 3-star rating. Fortunately my phone remained functioning although its function was impaired by the drop. Had it been completely non-functional will be over a week turnaround to get a replacement device would have been unacceptable.

It was a terrible experience!! I was on the phone for over 2 hours. The rep I initially talked to was rude, aggressive, and just plain disrespectful. The supervisor she transferred me to seemed to make excuses for her and protect her. And of course, Guess what? My order was placed on hold to be reviewed. I am sure this was a vindictive action taken against me. Both employees should be re-trained. Oh yeah, the phone was supposed to be delivered Thursday. It never arrived!!

Phone broke, called to have it replaced through my insurance. Phone was mailed out the next day, I returned the broken one in the envelope they supplied. Extremely easy company to deal with, no problems whatsoever. Excellent service.

Thank you so much with your help with replacing my son's phone. You did an incredible job in a very timely manner. We are very pleased and happy with the replacement of my son's phone. Thank you thank you thank you so very much. David

For some reason, Android phones cost more than Apple phones for screen damage which is upsetting. Also, I disagree with the terms of the replacement agreement. If someone has an actually damaged phone and is unable to use it, Assurant's system makes it so they will be without a phone for at least 1-2 business days. You should be able to get a replacement device in stores, and not have to wait for a replacement device by mail. Also I made a claim online, and apparently there was an error with the address and the automated system did not correct the error, or notify me that there was an error. It could not be processed, and I had to find that out by calling in myself and waiting in a phone queue to ask an agent what was going on with my request.

Thank you Assurant for making the process of replacing my son's phone painless. It was nice to have a positive friendly person on the other side of the phone. In addition my phone was replaced faster than anticipated!

Five star experience. Customer service representative was very helpful when I called on 9-10-2019 concerning my screen display on my new phone. I really appreciate all the help. So far I am a happy camper.

It was ridiculously easy to report my broken phone, and I got a replacement the next day. I restored the new phone from my backup, then wiped my old one and returned it in the provided padded envelope. I'm very happy!

My daughters phone was cracked and insurance was very pleasant. Also shipped phone out same day and easy return for broken phone. The representative in the phone made this experience very pleasurable. Also walked me through step by step while in the phone with me on filling out claim over email.

The experience is always fast, accurate and very accommodating. Always an easy process as well. I would definitely recommend Assurant to all my family and friends. Every time I've used Assurant I've always been satisfied and I never have any issues or problems.

Great experience, received replacement quick. Customer service was very cooperative. Whole process was very simple. Few question and fill out a form. Received product by overnight. Product was brand new and great condition.

I like the prompt mailing of receiving the phone within a day. And Assurant has been very helpful. The phone this time is working much better than the previous phone we had to replace in the past. Thank you.

My experience with Assurant was mainly a positive one. However, I was told that I was receiving an upgrade to my phone. This was because my phone was not in stock. I did not receive an upgrade as promised. I received a black Samsung J7, instead of the silver (gray) one I previously had. Otherwise, the process was quick and easy. My replacement phone was received the next day, as promised. The Customer Service Rep was professional, personable, competent, and knowledgeable. I

I was going through my insurance to replace the phone screen that was broken and was told by T-Mobile cost was $99 both in store and over the phone based on my plan. $249 I was told is the cost of replacing a lost/stolen phone. Each Assurant representative I talked to told me the cost to fix my phone was going to be the $249 amount. I even had a conference call with a T-Mobile customer representative also on the line and they couldn't believe how I was being treated and overcharged.

Not the same tablet I paid for at all. I really liked mine because it was gold and slightly bigger than the one you guys sent me. I honestly thought I’d be getting the same kind of tablet I had originally purchased.

This have been one of the Worst experience I ever had. Put a claim in and had nasty people on the phone. I will never want someone to thru this. Assurant just was not helpful. It took 10 days to get a claim handle.

The first time we called my son tried to talk with them, but he was not the account holder. Because of this, they would not talk to him. Had to recall. Also it takes quite a while to get a real person.

My husband called on Aug 28 2019 and on Aug 29 2019 I had my new phone. You are awesome. Did not expect my new phone the next day. Thought I would have to wait a few days to a week to get my new phone.

My phone got demolished while riding motorcycle. I called Assurant insurance and they were very helpful with getting me a new phone. Called on Thursday morning and had my phone on Friday evening delivered to house. I would recommend this company to anyone. If you don't have insurance check out this company.

Stepped on my son’s iPad, and basically put my foot through it. But was pleasantly surprised at how nice and accommodating everyone at the call center was. I got my replacement iPad the very next day. Would 100% recommend this service!!!

Great customer service and very polite/ understanding. Quick dispatch and very happy with new phone. Would recommend it to all my friends as their service is best and prompt and you get new device as you expect.

I could not for any better service, thank you. The service rep was by far the best I have ever work with. She understood my problem and was very pleasant. She arranged to have a new phone shipped to my address the next day, I wish all company were as easy to work with.

So my phone was stolen but thankfully I found it with find my iPhone App. Well I returned my phone with the box that was provided with Assurant company which I think it is great. I called Assurant again to confirmed if they’ve received it and the lady who took my call confirmed it and that it was received on 9/3/19 which was great. But she said it wasn’t scan yet and to call back next week so I said ok and asked her if I needed a claim number or something so when I call back they will have my information ready and she wasn’t nice. She said well it’s the same number of course duh! I was like this is why I am asking you this question. She was not a nice person. This call was made on 9/12/2019. I’ve called before and everyone I had spoken to before they’ve been so nice and I’m really happy to call. But this time I just didn’t like the lady’s attitude.

The claim process was straightforward, easy to start, and quick! I got an email at each step of the process. My claim took about a business day to be approved and I got my new device in about 2 business days. The return process was straightforward as well. The only improvement I would suggest is to make website work better on a phone browser. The site works best on a PC. The phone browser kept giving me a errors.

Mobile Insurance. My claim was approved and my replacement was overnighted. If you order on Friday it won't come until Monday though. Overall I'd say that the process was pretty simple. Didn't take long.

Phone fell off of truck. Found phone using a google find. My phone app found the phone. Couldn't believe it still worked but was busted up, filed a claim. It was so easy to do. Took about 5 minutes. Within 4 days we had a new phone very easy.

My 1+ year old Motorola phone would turn off if the level of the battery dropped to 60%. You replaced it with the same model of Motorola. But that phone behaved in the same say; it would turn off when the battery level reached 60%. I bought a Google Pixel 3a, which is clearly a better phone. I attempted to sell the Motorola replacement at a vending machine at a kiosk at the local mall and they offered $5. $5 for a two day old phone.

It was a painless transaction. Excellent customer service. My device arrived on time. It wasn't damaged. I'm have plans on staying with Assurant. Things happens, but in the end Assurant put a smile on my face.

Great service, very prompt shipping. The website was fast and easy and when i called to check to see when it would be shipped they was so nice and polite. Would recommend them any time. Thanks a lot you made it so easy and comfortable.

Quick & easy. Agent was very courteous. I called to file the claim and had the phone the next day. I've been with T-Mobile for 9 1/2 years and have really liked the service I and the 6 others have with the family plan.

I was unable to process my request online because the site stated there was no record of my having insurance on my line. This was inconvenient. The call is was ok. Nothing "wow" about it. This claim was for a cracked screen replacement yet the representative deactivated my current device prior to the replacement even shipping! This caused me to, shockingly have NO SERVICE for almost 24 hours as well as forced me to go to a store to have my device reactivated. Unacceptable.

I received a phone with a cracked screen and does not work properly. I am very upset and not pleased by my experience with your company. I feel I should get a new replacement phone. One that works properly and also a charger.

This is the worst experience ever with your company, I filed a claim and was sent a phone that was not compatible with T-Mobile. After being taken to T-Mobile and the Apple store being told they can’t help that we have to contact your company, we have done that and one of your agents said he would email me a return label so that I can return the phone and sent a new one. I still haven't received it. My daughter had been without a phone since 8/19. Thanks for nothing.

Well when I got my phone I saved for my son for his birthday because I got a new s10 note plus. And when he opened it for his birthday it was cracked. I should of checked it when I got it but I thought it was protected in its mailing package and Assurant wouldn't cover it. With 27 days hiding it before he opened it.

I called to let them know the phone they sent me two months ago was no longer working. They sent me a shipping ticket and I sent the defective phone. They sent me a blocked phone and now it's been 5 days with no phone. They kept the transferring to several departments and they all had different opinion suggestions and now they don't know what they are doing. I requested to speak with a manager and Mathew was not only rude but not helpful at all. He said I have to wait three or four business days to get my issue resolve. I am going to cancel my phone insurance now with T-Mobile.

Received a replacement iPhone 8 Plus. The process was very simple and quick. I received my replacement phone the very next day. All I had to do was pay the deductible. I was worried that it take a long time to receive an replacement phone. It was less than 24 hours.

Dont guarantee someone with a package the next business day delivery. It took 1 week for me to get this package from this company. I would love to have my $50 back because of the lies I was told. If I could find a zero star I would give it. Very disappointed in this company.

I was given two different prices of how much I needed to pay to replace my phone that was stolen. When I spoke to the claims representative I was charged $249 which was double the price the initial representative quoted me. I’m not sure why when it was stolen in another country. She also had a bad attitude during the phone call.

Very bad customer service and uninformed representative who did not know company policies. Very displeased with this company and its Representatives. I will never use or advise anyone that I know to have interactions with this company.

Lost phone. Excellent customer service, helped if I had any questions through the process, immediately was approved for new device, well pleased with service, will continue to use this protection for my devices.

I placed my request for replacement on a weekend. The claim was processed & shipped early first business day. YAY! Phone was good but a screech sound on the ear speaker, that progressively got worse, is causing me to ask for another replacement.

My son accidentally dropped his phone and ran over it. Calling Assurant to file a claim was one of the easiest claim experience I've ever had. The agent was extremely polite, knowledgeable and helpful in getting a replacement out to us as soon as possible.

It was great, fast and useful. They phone representatives were a great help to me and attended to all my need during this process that being my phone being stolen. This is the second I’ve used this service and I have been pleased.

My claim has been ongoing for 2.5 months now. Every representative will tell you something different. They say someone will contact you within 24 hours and they never do. I have had to be the one to call every single time. It took 4 weeks just to process my claim. Can you imagine being without a phone for a month even though you paid $15 a month for insurance

I was told my phone would be sent out after I paid $149 and was given a tracking number. My phone never arrived due to the fact it was sent back with no reason given. My money was refunded and I was told to write a letter to corporate to find out why my claim was abruptly denied. I have been paying for insurance for all 5 of my phones for years. I want all the money back that I have paid in insurance or my phone replaced. The fact that there is no phone, fax or email to communicate with corp. is ridiculous.

I recently had to have my cellphone replaced that was insured by Assurant. And I had no waiting period for replacement. My claim was processed almost immediately.. I would recommend Assurant insurance to anyone purchasing a cellphone, or any electronic device to purchase your protection on that or those purchase/purchases. It is well worth the money spent.

Received the replacement phone and was able to get all my files transferred without any problems. The new phone works great and is easy to use. The service was great and fast even though we had a problem with the first replacement sent to us.

I don't really know where to start. But it was the worst experience. From the process of ordering the device, to waiting for it be shipped over a week. Rep told me they would not approve the claim because my account was past due, I advised acct was active and I had an arrangement. There always seem to be and issue that comes up.

Dropped LG phone and called Assurant and they were very helpful in getting paperwork completed and returned to them. Sent replacement right away. Very satisfied with their service. And they sent return for broken phone. It really expedited the whole replacement.

Claim and deductible was done online and was never processed, had to call to check on status of claim rep that handled the call. Assured me that claim was accepted and processed. After a few days with no update I called again and rep this time informed claim was not processed. Took payment over the phone for deductible shortly after I received the shipping info. Since it fell on weekend w/ Monday being a holiday my delivery for phone replacement was long. Process was horrible and the waiting for phone was horrible too along with UPS also not delivering at scheduled time.

I place the order for a replacement phone because my phone was stolen, I repeated the information about 4 times and the representative still took the information wrong which caused a delay, according to the information I was given is a next day delivery. With the mistake took 7 days, it was hard to get a supervisor on the phone. They made me wait to correct everything as it was my mistake. If I pay insurance every single month and in 3 years I need a replacement phone because I was a victim of a crime I think they should just make my process easier and have some consideration on the fact that I still had to pay a deductible.

Lost Phone Replacement. My experience was excellent. The phone representatives were efficient and helpful. I requested a charger, as this model of phone required something different that what I had been using. This need was met right away and I received the phone charger within a few days.

ASSURANT honored their end of the bargain and even expedited my replacement phone. Most excellent customer service as well! A couple of the routine questions were a bit silly and/or redundant, but certainly understandable when filing a claim. I would have preferred a lower deductible as well, but at least ASSURANT follows the terms of their agreement.

Return damaged phone. Did not receive my phone back. The insurance received two phones for one claim number. I had mailed one phone and t get were asking for another phone. Not very pleased not happy with the service.

Replacing my damaged device with Assurant Phone Insurance was easy and worry free. I would recommend Assurant Phone Insurance to anyone looking to insure their electronic devices. The agent was helpful and professional. Thank you Assurant Phone Insurance.

The claim process, phone call & the online form was painless. The rep I spoke with on the phone was very polite and helpful. Assurant did exactly what they said they would do in the process. My son's phone has been replaced. Thanks Assurant.

Replace broken cellphone. The customer service was great. The people I talked to are very friendly and knowledgeable about how a claim is processed. Return and replacement was easy and fast!! I would recommend them to my friends.

Courteous, friendly, respectful and fast service. Very, very reliable! Best Ever! True to their word! Would use this insurance for any device if possible. Again Best Ever! I would highly recommend this insurance to any person!

In addition to a monthly fee, this so called protection is supposed to provide the benefit that one would come to expect of any time of insurance. I appreciate the fast turnaround time to send me a device right away but the cost of the replacement devices seems a bit higher than I would expect of the insurance. It's like paying a third of the price of a brand new device for non-brand new device. May be refurbished but it still is previously used. I can accept the price if they gave you a brand new replacement but that is not the case. Therefore the cost of the replacement should be less than $100.

Had great customer service and received my replacement phone promptly and overall had a great experience! Would work with Assurant again if needed. And will highly recommend them as well to people I know.

Assurant was fast and made the claims process as easy as could be. I was really impressed with the shipping speed. Did have a little trouble completing the process online, but called and spoke to a rep. Thanks Assurant!

My cell fell off the hood of my car. Landed on expressway... got smashed up, but was able to circle around and retrieved it. I initially thought this was going to be a big problem with my carrier T-Mobile and Apple, because not too long before this happened I had broken my screen. But you know in all honesty they were pretty good about it. I spoke to both parties and we called Assurant.

One week after filing my claim I called to inquire about the status and was told that I was calling from a phone that I previously reported stolen. Both T-mobile expert and I tried explaining that it was not possible because I was still paying on the phone which was broken. After implying that I was a thief. Your agent promised to investigate but Never called back. I am still concerned.

T-Mobile representative was very helpful in explaining what to do with the process. First attempt to call Assurant after receiving the information to provide was a fail. Then, attempted to send request through website. Easy process, fast delivery. Overall, good experience.

My experience was very lengthy and there was no charger with the new phone disappointing. The process you have to go through calling and waiting for approval and then payment takes way too long steps are not necessary. Should all be taken care on one phone with a live agent not a automated system which after transfers you to a person who then takes all the same info!

It's garbage. Enough said. Very hard to understand some of the workers as far as their English. Claims was easy to do. But now it's very difficult. It really makes you want to go with a different phone company.

The whole experience was really great, better than I expected. Being able to do the whole transaction online was super easy. Plus I got the replacement the very next day which was unexpected and terrific all in one.

Safe Provisions was provided a business account per T-Mobile. We lost 2 corporate accounts while was reviewing our claim. Our Business must be in continuous contact with our clients 24/7. Dissatisfied.

My brand new phone was stolen from my car seat when I went inside a gas station to pay for gas! I called Xfinity to report it and Assurant stepped right up and told me that the phone was under warranty!! They took real good care of me!!

The worst experience we have ever encountered ever with any company. We are thinking of canceling our service altogether with T-moblie because of this company. They were rude and made us feel like we were in the wrong. They made us go to T-mobile 3 times to verify the account.

Good customer service that worked until all matters was addressed. My item was received before the projected arrival time. I really appreciate we all issues are handled with professionalism. Thanks.

Need my cell phone replaced through an insurance plan. I filled my claim on the phone. The woman that assisted me was professional. Excellent service. My replacement phone came in the next day. It's been working great. Thank you.

I am satisfied. The deductible was not accurate. The original cost of my iPhone 8 plus was $799 which was less than $800. The deductible for original phone costing more than $800 is $249. However, my phone was purchased and insured for less than $800. The deductible for that is $160. I was made to pay $249.

Return. Great customers service and replacement. Enjoyed the efficiency and quickness. Will definitely recommend to everyone I know. Much better than just going through the cell phone company. Thank you and very much appreciated.

Phone swap I had a Revvlry+ and received a basic Alcatel Revvl. How do I get downgraded. Unacceptable. Since this action has left me no phone no service longer than needed I'd like to be compensated by receiving a Galaxy S9 free upgrade.

Great experience. Service was fast. First time to ever use this insurance. Well worth having it. Hopefully others will have a great experience too! Not sure if I will ever need to use it again but it's good to know I have this option for future use. Try it for yourself. I wasn't disappointed. You won't be either.

The process of replacing the item in question meet the best practice. Simple and easy to follow! The staff that handle each call till the item was delivered to my son in Florida were just fantastic and very courteous and polite. I give them straight 'A'. My experience this time around superseded former ones.

The operator was conscientious and help me with the required information for placing my claim in a short amount of time. Thank you Assurant for great staff members... All of my questions were answered and I was told that the phone would ship directly to me and to get to a T-Mobile store to have my phone information transferred and to mail my old phone back within 10 days.

Phone was not working. Cracked and had trouble with the phone peroid. I had to purchase a case and screen for phone. Had trouble transferring all my stuff to new phone. All the stuff I had to start all with everything. I went to the store to have everything done.

I was displeased with fact that I had to call back to ask for a phone charger. Assurant should not assume that the customer has a charger especially when the model has changed. So I went longer without having a phone to use because I had to wait for a charger to be delivered. The customer service representative told me I had to ask for one. How does the customer know they have to ask for something if in my mind I believe insurance will send everything for the phone to operate. My device also had a scratch in the screen. Plus I believe they should have referred me back to my phone company because my device was not damaged and I was overcharged for my claim.

Had a bad experience with one to three reps I spoke with. They weren't professional and some sounded like they did not know the right information/answers to my questions, Delays in getting the right info.

You had no right to disconnect my working damaged phone before new one came. New one does not work correctly and battery does not last a whole day. Old phone and battery would last me 2 days. Disgusted with your service.

Easy to use and whenever I had to talk, call and ask a question, they knew the answers to help. Had good tips to help keep the process simple and how to make sure broken phone was tracked. Good replacement phone. Pretty fast service also.

New phone to replace a broken one. If you were going to send me a refurbished phone, it would have been nice to have a new battery put in, I've had to recharge this phone at least once a day since I received it.

I was told that my phone would come on Friday and it did not come until ** Tuesday. I'm highly upset and really feel your company is a piece of bull crap. You basically lied to get me to pay when I could had just waited till Tuesday and got my phone on Wednesday. By you lying to me I had to go buy another phone for no reason. Now I have 2 phones because I could not get a loaner phone. You basically costed me 350 dollars and I find your company full of it.

Everyone I spoke with were very helpful. I did not get the run around about replacing my phone. Everything was easy to understand concerning the process. Customer service was excellent. The replacement phone was at my home the next day.

My expense with the company so far has been very well. Very well, helpful. The people that helped me at the for my husband and I to get the policy and stuff that we needed they were extremely helpful in explaining everything to us and that we can up our coverage and stuff at any time in the near future. I have the gentleman named Christian that helped us at the TA in Illinois and if I need any more questions I can call him personally and my husband and I are our glad we could get the coverage we need it for such a low price and everything else. Thank you bye.

I placed my order on Thursday evening and was told I would receive my phone the next day. I did not receive it until Tuesday. I understand that Monday was a holiday but that does not mean I couldn't have received the phone on Friday as promised

I originally dropped and cracked my phone, called to make a claim, had to submit i.d, then wait 3 to 5 days for approval, after approval, spent a whole day with no service because new phone was active before delivery. So I had a horrible event trying to get a replacement phone..

Phone came to me so quickly. And easy instructions on how to transfer data. Phone was exactly like my old one. Online claims form was straightforward and took just a few minutes to finish. This was my first time using phone insurance and would recommend to others!

Very helpful and courtesy!!! Representative was very kind and understanding. Made the process very easy. Explained the entire process from cost to turnaround time. Also, explained how to return the old phone!

We were stolen our phones, called this company, paid deductibles and we got back broken phones. Even worst, when we sent those phones back, we were told that one of them apparently was still in use so they cancel the claim without any further explanation, BUT they collected the deductible payment, which we havent received any refund yet... SO, what a company is this?

Thank you!!! Everyone was friendly that I spoke with and shipping was quick! I was able to take the new phone to T-Mobile and get everything transferred to the new phone. I was able to get to a live person with no issues. Thanks again!!!

They made my phone claim very easy and very quick. I am so glad there is a company out there that genuinely cares about their customers. No problems whatsoever. I will gladly use them in the future and I will be recommending them to everyone I know.

My phone was damaged and I called and received excellent service and my phone was mailed out and received in 2 days. They provided the mailing label and package for returning the phone. This was painless and prompt experience.

The customer rep. on the phone was amazing, very helpful fun and accurate. She told us everything we needed to know and how to check on delivery. However my complaint is after paying a monthly insurance fee for over 18 months, paying a deductible of $249 for the new phone (which is currently being sold for less than) we received the box, with no charger or headphones. They need to be included in the replacement. We are paying way too much for a replacement that is not complete.

It was quick and easy to speak with someone. Fast arrival considering this happened on a Sunday. Received new device by Tuesday. Being an expectant mom and a little worried constantly wish it could have arrived quicker but understand that's out of all of our control.

I was told because of being a very long time and a loyal customer that a request was going to be put in for a new not refurbished phone. I have had problems with refurbished phones before and had to replace before and had to pay.

I was sent a phone that didn't work from your insurance company. I placed the order Saturday, I received the phone on Tuesday. The phone didn't work. I was leaving to a wedding in another country. I had no phone. I spent 3 hours with T-mobile trying to fix the phone your company sent me. This company should confirm if their equipment work before sending it out. And this is not next day air because there is always a form that must be filled out and the turn time is 24 hours. False advertising. Equipment doesn't work. I will be contacting the Better Buiness Bureau and Consumer Affairs. This is not the first time your insurance company has messed my order.

It took only 2 days to get my phone back. It was so good to have insurance like this for my son's phone. Thank god we did it, my son is only 12 and got the phone wet. No questions were asked he had a new one in his hands.

Still waiting on my replacement phone. It never came in the mail. I personally made a claim last month on the 5th. Today is the 10th of September. I still do not have a phone. As I customer I'm very upset.

The most horrible experience, my cell took almost a month to arrive. Customer service totally unprofessional. Did not care to meet my needs. I will highly not recommend this insurance service. I am a business and it caused me a loss of many calls due to the negligence of this Assurant company.

Believe me, they fully worked with me great. We paid the fee to have a phone released. My daughter uses her phone for work. Down time was 2 days. Personally, I'm glad to have them as my insurance company.

Spoke to several csr that had a bad attitude when I told them I did not like my new device. I did not have any other option but to keep my broken phone or take the new one. Which the new phone was smaller than my old one with no stylus. Very dissatisfied with this service.

My experience was simply horrible. I have yet to receive my phone. I put in a claim in August, UPS suppose to have delivered it. I did not get it. Still waiting for you all to following up with them. Again I am paying for services for a phone I do not have. I'm very disappointed.

The verification process is a little excessive. I also didn't appreciate having a manager on the phone that antagonized us over the difference between the words apartment and unit while giving our address. I hope that I don't have to use your insurance again, as soon as my phone is paid off I will be canceling.

A used S9. Wow. I will never ever use your service again. I will post with contact info a review that is not good. You pay for months and get a used replacement device, and it doesn't work most of the time, Half the memory is used. SAD.

I had an extremely smooth and pleasant experience getting the claim processed through Assurant. I have been a T-mobile customer for over a decade and have been very satisfied with their service. Thanks.

I pay monthly premium to then have to pay a deductible, ok I can get over that BUT then my replacement device didn't work & no other replacement was available. The solution....I buy another device & you reimbursement me. So I pay $264 in premiums & $175 deductible & you can overnight me a check in the amount you are reimbursing me for the phone anyway? Now I purchase a phone, send proof & still have to wait 10 business days for my reimbursement, you should overnight me the check once the receipt is approved.

Replaced a OnePlus Pro phone that was damaged in a dispute. I was able to replace the phone within 3 days after submitting payment for the claim and received the FedEx package the following Monday. Thank you.

Received my new phone. Returned old phone T-Mobile assurance. Received my old phone. Confirmed with them 10 times that they received it and 3 months later they put the amount of the old phone on my acct giving me the runaround. It's not fair. My phone bill is 1000 for a phone I returned and they told me they received it with their own shipping label. This is ridiculous. Every one you talk says they're gonna call back and never do.

I will start by saying I received my replacement quickly, but that is not where facts end. I lost my phone so I ordered a replacement but lucky for me it was returned the next day. I could not stop the insurance claim, so I called with instructions on how to return my replacement. I did so as instructed and they received it on Aug 17. 15 days later I still have not received my refund with a number if excuses. First, was it takes 10 business day from when it is scanned into the warehouse, which took 3 days alone. I called and documented each call and the story changed each time.

Lost phone. I was given an S9 that was not working. I returned it and they send me an S8. When I called them to complain, they told me that that was the only thing available in the warehouse. They are Thieves.

You guys delivered my phone in 48 hours. Customer service was precise and detailed. I was devastated with my phone being stole but you guys did a great job. I was actually shocked to have received my phone so soon! Thank you.

I've spoke to several customer service reps beside their pleasant demeanor, each lacked adequate information. Which lead to a problem with my claim. Each time I called the new rep would explain that the previous rep did not give clear instructions. I can't believe company charged me for their services.

The process was a little big complicated, compared with the process before. Now we have to fill a form and sent it back, explained what was the problem and information from the phone. This make somehow more complicated. Some one that is waiting for a phone that isn't working or loss and have no information about the phone serial number and so on.

I lost my phone and was really sad and worried but this insurance claim was Easy and fast. Thank you! Hassle free and fast shipping. The device was well packaged and new. It did not take long to file the claim and they took care of me and my needs right away.

I was very satisfied with my phone. The only issue was my note pen dropped out and is gone. I had the phone for a little over two weeks and lost the pen last week. I didn't notice until I was back at home..

Just went absolutely smoothly. I even had to call to change a mistake I made on the form and I was able to speak to someone right away. This man was polite, efficient, and fixed my problem in minutes. Overall, this is how I would want insurance to work for just about anything. Thank you Assurant.

Simple process, quick and efficient. Expected it to be a long drawn out process but they are very helpful. Glad I had the insurance on my phone. Calling around it would have cost $250 to replace my screen.

It was a very quick and seamless process on my insurance claim. My phone arrived within a couple of days. I wish it was a little easier to transfer all my info over, but nonetheless my replacement shipped rather quickly and that is something I’m grateful for.

Everything is great from customer service to the phone getting delivered. I had a great experience with the customer service rep. She was very polite and sweet. She made sure I didn't have to worry about anything.

I would like to say, I'm satisfied with your fast and esteemed response. I lost my phone and requested "ASSURANT 360" for a replacement to my phone and block my line at the same time. Your customer service agent was so nice and cooperative. Thanks again with All Best Regards!

This company is by far the BEST insurance company ever, in my opinion. They have great customer service and replaced my hardware FAST. They send the replacement via next day UPS and with it they send you the prepaid box so that you can return the damaged equipment back to them. All you have to do is pay your deductible, sit back and wait a day (if ordered during the week before Friday).

Very helpful. Quick to respond. Prompt service. Was given new phone in replacement of the damaged one. Came fast. No questions asked. I would recommend them highly. Did report online. Quick answer to problem.

Process was easy and fast. And the replacement device seems better than the original. The reps on the phone were nice and knew exactly what to say. I got my replacement in under a day. I also got the exact same color I had before. Really awesome experience. Thank you Assurant.

My experience was pleasant. I received my replacement phone in a very short amount of time! No issues whatsoever turning it in or receiving my new phone in the mail! All instructions were very clear!

I am disappointed with the time it took to receive the replacement device. It took four days from the day I placed the claim to the day I received the device. I was told it would be overnight delivery. Four days would normally not be too long, but considering I did not have a phone available for that time, it was a concern in case of an emergency when a phone would be needed.

My daughter’s iPhone c was on its last leg and she didn’t want to replace it because of the convenient size but we had to because she cracked the screen. The gentleman was very kind and put in the claim for us quickly. The upgraded replacement phone came quickly and she loved it.

You replaced my damage phone with a defective phone that did not function for 2hRSVP, then you refused the return, why the return has to be a damage phone? I should have put 0 star, really unhappy with this service.

My phone broke a week ago. I filed a claim the same day it happened. I was told I would receive email updates regarding the status of my claim, and that the claim would be reviewed and a new phone shipped in 24 hours. I am still waiting for my phone a week later. The only reason my claim has progressed is because I have been logging in a checking every day, because they have not communicated ANY updates to me. Every time I have spoken to their customer service, I am told that the claim is delayed for some reason, and yet again, they never communicated the reason for the delay. The last time I spoke with them, they had actually closed the claim, stating that the phone I was claiming was not the original phone!!

On August 25th I filed a claim. Assurant did not have my phone in stock (S7) so they sent me another model (S9). The problem is those phones work off of different chargers. No charger was sent with the phone. How am I supposed to charge it without a charger? Today is September 7th. I have called about 3 times. Everyone that I speak with says they're sorry and will send out a charger. Needless to say I received no confirmation email as promised and no charger as promised???? Assurant does not stand by their word. I am going to call them again today. We'll see how well that works. I have no faith that they will do as they say????

I submitted a Claim for a damaged device and received my replacement device within one day! I followed the instructions and returned the damaged device. I received confirmation via email that my device was received, and transaction completed. Total processing time, including the return took less than one week.

They were very very helpful. My phone went dead over the weekend. And the agent walked me through the next steps. Made sure I knew what to expect and understood how hard it is that not having a phone. They expedite the process and I got my phone in 2 business days. I kept getting updated emails. All in all very happy.

I was charged a $99 fee for a replacement iPhone. I have never made a claim on this policy, have had it since I purchased the phone. I have been a loyal T-Mobile customer. I am disappointed and feel I was misled. I had a defective battery that caused my phone screen to expand. I was treated as if I personally damaged the phone, when in fact the exterior was in perfect condition. No chips, scratches or exterior damage. I feel it was unfair that I had to pay anything. This was a major inconvenience and caused me much time and effort to swap out the device.

The customer service agent I spoke with was courteous and handled my claim promptly, as well as answered any questions I had. The only downside to the claims process is that I got a refurbished phone. For the high deductible along with the monthly price for insurance, I would have liked a new one.

I damaged a Note5 and got a s7 as a replacement. I have a Note and want a Note. An s7 is nothing comparable to a Note. It's like saying I'm giving you a Malibu instead of a Corvette. If there are no Note5 then a Note6 is next I would think. Been waiting for someone to call me. They said within 48 hours and here we are two weeks later no call. I've be calling ever two days and still no response. My thinking is a Note for a Note not a s7 which doesn't even have the features.

I got some problems trying to file my claim on their website, specifically when I was finishing the claim, I was asked for pin# or log in with my Tmobile Id. I did it but it doesn't work at all. Then I called customer service and from there everything was smooth and easy, no complaints, I got my replacement on time. I am very satisfied with the service, no hassles.

I was sent a phone that was not a new phone. It was refurbished in brown carton envelope. The earpiece didn’t work and have to use the phone on speaker phone or with headset. Assurant was unable to assist me in replacing the defective phone that they sent and that I paid for and I was told To go to the Apple store to have them replace the phone. Waste of time and poor service.

They help me from the beginning with my claim and payment all the way till I got my replacement phone. Fast, easy and reliable service. Will recommend to my friends. Will insure all my phones with Assurant.

I was happy with the ease of doing the warranty replacement. I was very unhappy that although I had a Note they sent me an Edge with no stylus pen. And in order to get it right I had to send in the replacement phone and be without a phone in order for them to correct it. Due to my job I'm not able to be without a phone. So it meant either upgrade or buy a temporary phone in order for it should be corrected. That is just not okay and as a result I ended up keeping the Edge because of the inconvenience and now I have no stylus.

I filed a claim on August 20th about my iPhone 8 Plus. I receive an iPhone 8 instead, the return said I can take it to the post office and I did so on August 22nd. Here it is September 6th and I have yet received my correct phone. I had to go out and buy another phone since my job requires me to have one.

I am not content with this phone. My original phone was a Note Edge. After claim you sent me a Note. After 2nd claim you sent me a Edge. The primary reason why I purchased the Note was for its size and the stylus pen. To pay all of that money for insurance down through the years plus paying a deductible only for to receive this phone is not good.

The company Assurant was fine but when I found out that my brand new, $1000 phone was being replaced with a used one, I was livid!!! I bought a new phone and I pay an extra $12 a month for insurance on it! Why is it ok for these insurance companies to do this!

Replacement phone does not operate properly.... same as phone sent to you. Apps and programs open while phone is in my pocket. Phone heats up in my pocket and during charging. Phone does hold charge. I am taking it into T mobile for a replacement. I request a different phone. I am very disappointed with the product.

It took over 10 days to get my claim processed. I was told that my claim was not processed 3 times in one week and no one took any further steps to figure out why. I had to demand to speak with a manager prior to being disconnected from our call to get it resolved. That phone call took 1 1/2 hours. Awful!! I was vex.

Had a great experience. In and out of the store within 30 minutes. The Tech was very good. Very knowledgeable. The transfer of data did not take that long. The phone accessories could have been better.

I submitted my claim and was sent a new phone. I had the phone started and it lasted 3 days and the led backing went black. I contacted US Cellular and Assurant and was told that I had to send back the replacement before they would ship out a new phone. I contacted 3 different US Cellular stores and none of them had a phone I could use in the meantime. The Assurant customer service person told me they could send me a new FedEx label to my email, however that was on the phone that wasn’t working. I was able to borrow a cellphone from someone and couldn’t have anything transferred to it as the replacement phone was black.

My phone fall and the screen stopped working. I called them. Almost two weeks no replacement. I have called, emailed, and no resolution. It's very disappointing and frustrating. I ask to speak to supervisor many times and was told they had no supervisors to talk to. No amount of words can describe how disappointed I am with this service and poor performance.

Worst customer service experience ever. No accountability. Every rep told me something different and no one has done what they said they were going to do. I have nothing good to say about my experience which is still ongoing. Zero stars.

My experience was really bad. I advise everyone not to do business with them. They have the worst customer service. They send me a broken phone for my replacement. When I call they were not helpful at all. It's better to save your money and get a new phone.

My phone would not come on, even when your representatives at a local store here. The lady said that it won't work. So that's when we discuss that I have insurance on the phone that I can get my replacement phone. Everyone was very pleasant and knowledge about their job. Thanks everyone.

I lost my phone and immediately called for a replacement phone. Thanks to you I got my new phone in less than 24 hours. It was truly a blessing as I had no other phone. My claim was approved almost instantly. Wonderful service on this.

After almost 3yrs paying 14.95$ per month for this insurance this is my first claim. The phone I was replacing was out of stock so they upgraded me to an S9, but failed to send the charger. I was traveling cross country just days after receiving the phone, trying to use the old charger didn't work well, I'm shocked.

This company was fast and good. I just don't understand if you're paying insurance why can't you just get the phone in the store when it's approved, instead you got to wait for it to come in the mail which was lame but the company itself was great customer service.

I dropped my phone and broke the screen. I called Assurant and a new phone arrived the next day. I couldn't reset or even turn off the old phone. I called Assurant again and was advised to just send it back the way it was. Very, very positive experience. Thank you, Assurant.

I received my replacement phone with no accessories. It's a Galaxy S9 so you need tools that come with the phone to access the sim card. Had to wait days til I could get my hands on some before I could start with new phone. No headphones or charger was included either. My wife filed a claim on her phone a few months back and all these items were included but NOT for me. That sucks.

The phone brightness is not working. Sometimes it bright and decrease the brightness by itself. I tried to update but the brightness decrease at the middle of watching movies or something else. Please try to fix or change it.

Lost/stolen phone. I was very satisfied with the service. I was at the mall and my phone came up missing. I did everything to try to find but could not. I reached out to our service provider and they directed me to you. Thank you for your service.

CRACKED SCREEN. When I called the rep was very pleasant and got the claim started. She said it would ship over night the following day but we did not receive until 8/26. Other than that, service was great.

The Galaxy that I had was broken. The screen wasn't working well and the new phone was very good, the services was really fast and they give me the instruction how to sent back the other phone. I really love the insurance and how they help and understand.

The process was pretty simple and the phone arrived quickly. Everything was easy and I’m happy that I received the phone so quick. The only thing was that it took about 3 days for the claim to be approved.

This was one of the fastest and smoothest replacement processes I've experienced. There was a short questionnaire and the remaining part was a breeze. The new phone arrived by secured mail and the instructions were easy to follow. Thank you for your promptness.

This was the worst experience that I have ever had with a cell phone company or their insurance company! It took 2 weeks to receive a replacement device! I had to buy a new phone in the meantime. This took multiple 30 plus minute phone calls and several trips to T-Mobile that only led to more frustration! I was told that I would receive a phone call to discuss options since they did not have my phone in stock. They never called me but sent me a Phone that was a different color than my original device without my approval. I have since canceled my insurance because this insurance is worthless! I will never pay them another dime! If I could give them a negative star rating, I would! It irritates me that I even have to give them one star!???

It took me over a week to even file my claim. I was first being told I didn’t have an account. Then told my info was incorrect. I was told I could go to a store to file, one I did, was told I could not file at the store. I then went online and tried filing where I thought I was successful, days later receive an email saying you need more info. When I call they tell me they need a bill. I call T-Mobile to get the bill emailed to me since I do everything through the app. T-Mobile tells me it takes 24 hours to receive said email, Assurant tells me I don’t have that much time.

Respond to my claim was very good. Time frame receiving my replacement was very good. I also had a second claim for a second device. This was a totally different claim. The process was fast. The claim was done in a timely manner. Again I am very pleased with the service.

I thought by having Ins. I would be completely covered & stress free especially after what one pays. When I found out I had to wait 3 days for a phone & receiving a refurbished one at that! When I received it, I couldn’t hear calls. I called the # listed & was “fighting” for a better outcome for about an hour. Turns out the # was for T-mobile help & not assurance so we 3 wayed & I was getting scolded by the assurance rep that I didn’t call them 1st. How was I suppose to know the helpline listed wasn’t assurance! I canceled the ins. today as a matter of fact. I will be telling as many people as I can both personally & on social media that it’s NOT worth it.

I was first denied, but US Cellular helped... A young lady that was trying to solve the problem, but only made my experience worse... She needs to be more assertive & listen to the client, not ignore & go right on. Love my new phone, & thank you.

I didn't receive my replacement phone on the day I should have received it. I was supposed to receive the phone on the next day and I had to wait over the weekend after I had to wait an extra day to get the claim started.

Did a wonderful job on switching me onto a more upgraded device! The lady I dealt with was super nice. My payment method was submitted quickly and even wanted to go further out of her way for me! Glad to have dealt with Assurant!

Very good experience overall. It was a seamless process. The attendant was efficient and knowledgeable. Speedy delivery of replacement phone. The phone was delivered by the next business day, which was very surprising to me.

My phone was stolen. Called for a replacement phone. I was advised of the replacement fee and time frame of when to receive it... I paid my replacement fee and received within 24-48 business hours. It was easy and fast.

I went and did my claim and within 3/4 days I've received my replacement phone! This is by far the fastest claim process I've been part of???? The claim process was straight forward. No hidden agendas nor fuss about it just plain and simple. I needed a replacement phone. I put in a claim for a replacement phone and I got a replacement phone in record time??..

Place a call Sat., Aug 31, 2019 for replacement phone. Took all information and credit card after about 45 minutes. Told phone would be shipped. Next day I wake up to email stating that we have to turn Apple Find My Phone off before they can do anything. Can do it from phone, it's broke and have to have a computer. So I go home and another 45 min. with guy trying to figure out what I have to turn off. He says get phone on Tuesday 9/3/19 morning. So I call back just to make sure. Now the girl is telling me to go back on and turn phone off cause it's not off. I told her forget it. So I ask again when will we get phone - Tuesday. Ask her for shipping info to make sure correct. It's be sent to: Recipient at----Correct Address.

They were fast and furious. They accepted my claim within 24 hours. I got my phone after weekend but still satisfied. If you are careless than I would suggest you get an insurance. Every month insurances charge got paid up!

I did not receive the correct phone in my opinion because compared to my damaged phone, the replacement weights lighter and the display of the phone is not one of Apple. I have had 4 replacements through your service and this by far is the worst. I would like for my exact APPLE $700 worth phone replacement. I will be leaving T-Mobile because of this issue.

Truly grateful for the treatment provided and the promptness with which the mobile phone replacement was resolved. I recommend them 100%. The agent who attended our case was dedicated and extremely kind.

Lost my iPhone 7 plus and made a claim. They only sent me a phone and a SIM card without the standard accessories that were lost with it. Called the customer care and they have no idea what the exact policy states and mentioned that they don't have an option to send accessories even though the policy states that they have to.

Friday afternoon, my phone was stolen at airport just before a flight. I called and had a new device in 48 hours. $250 deductible for a $1000 phone. It was worth the investment for me. Friendly staff, would recommend.

It was so easy working with Assurant. They sent the replacement phone right away 24hours. I went to T-Mobile, because I didn't know how to transfer my old phone to my new phone information, contracts, emails and everything else. And to return the damaged phone was super easy. Thanks!

Spoke to Charlene. Handled everything for me. Only drawback was that I was totally unaware of the increase in my deductible. Made me think twice about perhaps upgrading due to the over 200 dollar price. T-mobile told me 175.. Discovered I and T-mobile were working off a 2017 work sheet and not aware of the May 2019 increase for that Tier. Charlene was nice enough to straighten me out and gave me the correct number to T-mobile customer service.

I was shocked to realize I agreed to pay $12/mo. to insure a replacement phone if lost or damaged, only to find out that I would not receive a replacement unless I paid $199 deductible first. This is a scam.