Assurant Phone Insurance Reviews

Fast, simple and easy to use service. No issues, process was easy and I was able to do everything without speaking to anyone. Which was great for me because I don’t like talking to people. I did have to call to activate the phone once I received the replacement. Would recommend the service.

Super satisfied with the insurance! My phone brokes 2 times completely accidentally on less than a year, first time on June and second time time on April, and they never questioned if was an accident or not love it! Thanks so much! I just don’t like it they send me a “coverage cancellation” and that is not fair :(

I Shattered the screen on my device. I filed a claim, paid my deductible, which was affordable, and had a replacement Nokia in less than a week. I couldn't be more pleased with the whole process. I'm glad I added the handset protection on my Metro by T-Mobile handset. Thank you. Assurant, I couldn't afford a new device, and the deductible was quite affordable. I have a brand new looking phone again. The damage made me sick to look at it when I shattered my screen.

I posted a previous review of a replacement phone that I was having a problems with and disappointed. I didn't think that anything else could be done. I was contacted a Resolution Specialist who was very helpful in coming to a quick and satisfactory solution. It is worth 5 stars.

All my years of paying for insurance and never making a claim. I’m happy it was fast and easy to file, pay, and receive the product. I filed the claim, and paid literally received the phone the next day. Makes paying for insurance worth it. Thank you!

Cellphone got broken and LCD problem. Always blacked out and Assurant replace with a new phone. Thanks to the representatives who is very helpful for me to file a claimed. I really appreciate and grateful though I forgot the name of the lady who help me file a claim. I can tell how she knowledgeable in this case.

We couldn't find my phone anywhere so I reported it to my cellphone company and they turned it off so no one can use it if it was found. Then I called the Assurant and I was able to get my replacement right away. It was quick and easy and we have a new phone well maybe not a new phone but a replacement phone.

I called & immediately was sent a phone. Was have issues with my speaker & inside screen. Could not hear nothing at all & sometimes the screen would work. Representative was extremely knowledgeable & helpful. She explained everything & informed me to have all images & photos transferred to replacement phone.

Phone broke. Tried to make claim online. Wasn't happy with how far I had to go to get Phone fixed. Called and spoke with representative. He was nice enough but kinda pushy and didn't answer my question straightforward. I had to ask several times due to his answer of "We'll cross that bridge when we get to it" when I asked if I'd have to pay for shipping old phone back. I didn't want to commit without knowing all costs. They ended up sending me a refurbished one. I was leary because I didn't know the history of the phone or how bad it had to be fixed, but I had no choice in the matter regarding replacement. So far it's fine though.

Overall it was a good experience. I went to my local Spectrum store and was in and out of there in less time than I expected. It just needed clearer instructions to activate new device. I couldn't activate online and had to call to get the new device activated. I tried to activate it several times online then got frustrated and called the next morning. The person that answered was very nice and helpful with my problems and fixed all of it for me.

Great teamwork, they got the job done in a quick manner and it was an easy process the rest of the way. Thank you for your efforts to make a great experience for me. I truly felt that your associates were very attentive to my request and handled it well.

I went to the store because I had not had any information on the claim, I thought I had started, the lady there helped me so easily and the replacement was there the next day. The instructions were very easy to understand for someone that is challenged when it comes to technology.

Very easy to order a new phone and very expedient shipping. Very easy to transfer info from the old phone to the new one as well. No complaints other than I would have liked a reminder to ship the other phone back.

When filing the claim was very easy, the replacement took monumental effort, due to the two factor verification, without a second device for email or text. Overall very happy with insurance. The review and approval were great, the task of verifying me and reprogramming is immense. I'm still unable to return old phone, and unable to program my new one, due to codes and other variables. But insurance was great in getting me a timely, and covered phone.

Everything was great from reporting it lost, to going online and filing claim to getting the device in a timely manner. It was so simple to do. From start to finish was a breeze. Keep up the amazing work that y'all are doing. The instructions could have been a little more clearer since original device was lost and I had nothing to return to y'all.

The replacement procedure went really smooth and it was very quick. The claim was not very hard to make on the app and it was all done pretty quick. I liked how fast the replacement came in and also how efficient the app is. And also the tracking process was very helpful and simple.

The device insured on account was incorrect. Right phone right IMEI wrong color wrong size. Had to call to get the correct phone that was on account fixed. Took a few extra days outta the replacement time but hey it's done now and the right info is now displayed on the account.

Requested a phone replacement and received it within a week. No hassle or multiple calls required. Very happy with outcome. I was glad I didn't have to mail any forms or spend too much time on the phone with customer service. I wish every claim could be as easy to complete as Assurant was. Thank you very much.

It took less time than I thought. I'm grateful for how soon I received my replacement. The instructions were very clear, it was easy to set up on my own without assistance as well. The box was in great condition as well when I had received it, everything was clean and well handled.

Everyone from T-mobile was very helpful walking me through everything I needed to do when I needed to file a claim to replace my broken phone.The sales people were very nice. They asked me questions. They were very polite. They told me how to return the broken phone back to them. They told me if I had any questions or needed any extra help that I could always call back and they will gladly help me.

Getting the phone was quick and easy. Due to the limited instructions, I had to contact Xfinity and it took an extra couple of days to get the phone actually connected and working. They said I would just have to wait, but I kept working on it and ignored the instructions which worked. More accurate instructions would have helped the process immensely.

The team by far exceeded my expectations. The process was easy and received the new phone in a very timely fashion. Our cell phone was lost in a house fire and we have been very emotional about the whole thing but your company made the filing process very easy to follow.

I received my replacement quickly. I didn’t have to wait a month or longer to get it and it wasn’t broken or a different model than the one I needed replaced and I’m glad I got it since I was paying for it. I’m glad I didn’t have to argue about it or pay like I was buying a whole another one.

Everything was. Great and quick. We got the replacement as expected. FedEx in 2 days and the phone was working fine with no issues. It was easy to send the old phone back in the box that was provided. Wanted a return label was already attached to the box so it was easy to just take to the UPS to send out.

Thank you for proving with the proper protection I needed. The transaction was swift and easy. I did Not even need to contact a live or by phone agent for assistance. It was truly a great experience. So glad that I had the protection for my children, or else I would have been coming out of pocket with $1,000’s.

I have had great experience since adding the Protection 360. I would recommend to anyone, I will continue using protection 360 until I no longer have the phones which I don't see that happening anytime soon, my kids love their phones and I love the price, I am also going to keep protection 360 when I upgrade the phones to a new one within the year or so.

Entire process was painless. No hold time for CSR. Questions answered cheerfully. Device was delivered to the door of my temporary location. Return was equally simple. USPS picked up parcel at my door. Could not have been easier. If you had included a charging cable it would have been perfect.

I just filed a claim, first off it was NOT delivered next day, then it broke when it fell in a plastic floor!!! And of course, they want me to defile a claim. But the phone cracked in such a way that it was toy. Something is fishy

No issues in filing a claim and new phone was received the next day. Quick service. Store personnel was friendly and knowledgeable. The only slight issue was when a screen cover was ordered for my Motorola Edge phone but was not the right size and only to find out that there was not a cover made for my phone which was a little inconvenience due to second trip to be told that. I would have preferred to know in advance but I realize she was trying to get one closely comparable to my phone.

This was quick and easy to get help with my step-son’s broken phone. I was able to put the information that I needed in with the quickness and got an immediate response and one that I was really happy about. They didn’t have the iPhone that he had so they gave him an upgrade with no extra charge. I’m very satisfied.

I filed the claim and my phone arrived in two days. There was enough charge to turn the phone on. And begin the data transfer. Replacing the SIM card took a little finesse because it goes on the bottom upside down. The label inside explained how to ship the phone back clearly. transferring data was easy, and took the longest. Every step of this process has been welcoming and simple. I felt taken care of and that my concerns were of the utmost importance. From filling out form online to speaking with the representative on the phone, then receiving my package and sending it back. I felt confident in the service and definitely will be using your company for my future protection. Thank you for taking care of a bad situation really quickly and professionally.

It was a very Easy claim process. The phone rep stayed with me on the phone and helped complete the online forms. It was a very Fast Shipment of the new phone (next day) and it was Easy sending back my broken phone. Excellent Service. Highly recommended and satisfied customer.

It was very fast and efficient. I received the replacement in 24 hours. The process was very easy. I have used Assurant for several claims. I never have any problem. Every time it's easy, fast and efficient. It's not an expensive plan to have. It pays for itself if you are accident prone or have multiple phones on your account.

All of the specialists I spoke with was so helpful in the process. The process was very simple and easy. Quick send out, received it in one day. Also return directions very simple. Great job!! I would recommend this easy and quick service to anyone. Thank you so much

Thanks for the help and quick delivery time on the new phone. I use it for a small business and being without a phone is a big problem. Missing calls can cost me a new customer or to lose an existing customer. Without good communication I would be out of business as a small contractor.

Filling out the forms online was simple and easy. I'm glad I had the insurance. It cost me no money out of pocket whatsoever. I filed my claim and 24 hours later I received my phone, no problem. It took almost a hour though to get my new phone to work.

Phone came quickly and was easy to fill out claim! I’m very glad I decided to make sure I had my phone protected with Assurant insurance! Phone is just like new, transfer was easy. Thank you for your help! I would definitely recommend to friends to get the insurance plan.

The process was easy to complete. However, there was a little confusion about the type of claim I needed to complete. After speaking with a T-Mobile representative, all of my questions were answered. The return shipping process was also very simple. I had to use this service in the past and it was not this smooth. A lot of positive changes have been made that help customers get the devices they need.

Fast and easy. I had no problems with it. Will do it again if I have to. Been with T-Mobile for over 10 years I'm a very happy customer. Will tell everyone I know how happy I was with the service I received.

I had an excellent experience! My replacement came very quickly and I had no issues anywhere else. I am very glad I decided to get insurance on that particular phone as it gets lost quite a bit. I have insurance on my other phone which is on my T-Mobile account. I must pay extra every month for the insurance and is worth every penny. If I should purchase another phone on my account I will be sure to purchase the insurance. My experience during the 20 years of service with TMoble has always been favorable, no issues at all. Thank you again!

The process was simple. No concerns regarding the information needed to process the claim. Only issue is that the replacement is not here. I am happy to recommend the insurance. The process to obtain and qualify for the replacement was very simple. Also the cost was reasonable. However, delivery is taking more than expected.

It was very easy to file claims online. The approval was immediate. The instructions for returning the phone were clear. I was able to return the phone via the post office desk and utilize that receipt for proof of sending. However, this receipt was not needed. I received an email that the phone was returned.

With Assurant Phone Insurance I always get great service! I make the call and explain the situation of my worries and they get things moving very fast. I usually have my replacement within 2 days. And being a business owner, I need a fast turnaround time so that I'm not losing money by not being able to be in contact with my clients. It's just a good feeling to have the insurance not only for me but for my business as well!

Having to learn new things with this phone. I was learning with the other phone but this one has new things for me learn. I am glad the worker are kind and helpful to take my concerns. I think this one has some better features than the other. Have a wonderful day, and know that.

The services rendered were professional, I was very happy with my transaction and will continue to and share with your company with any new purchase. Once again, thank you for all the help. And I hope not to get to use you guys again, but if I do, how are definitely do it.

The phone I received was fine but it was supposed to be delivered the next day, however I received it almost a week later. 6 days to be exact so I was inconvenienced while waiting for the delivery because I use my phone for school, work and to keep track of my children’s location everyday while they are traveling to and from school.

Amazing service. I would highly recommend this insurance to anyone I know. The device came in perfect condition. They were really helpful through a phone call. For some reason I had trouble doing it online. Great, great great great service. The phone came within three days after filing the claim which was fantastic. It was very easy to send back the old phone with instructions of how to turn off the cloud and which mailing service to send the phone back to.

The shipping was fast, I received my phone in 2 days. The instructions were very easy to follow. I didn’t have any problems with how to send the broken device back. I couldn’t power my old device on anymore so I couldn’t delete my iCloud, that was the only dilemma I had.

I damaged my phone and had to file a claim. They notified me that they did not have a replacement device to send me for my damaged phone but offered me a reimbursement of $1200. I was told to buy a replacement phone and send them the receipt and they would issue me a reimbursement minus my deductible, it would take approximately 5 days. So I did everything they asked. Submitted my receipt and sent in my damaged device. It has been almost a month now since I initiated my claim & I haven't seen a dime from them. Nobody has any answers as to why I haven't gotten it or when I might receive it. Everytime that I talk to a customer service rep they say they will initiate an inquiry and it may take 5-10 business days.

Was told my phone will be here next day, and it was a week waiting for my device... Every time I checked, I was notified next day, next day was 7 days later. This is bad for people that use their phones for business. It caused me to miss a few customers.

I had a very pleasant experience. The individuals I spoke to were friendly, helpful, patient, and professional. My issues were resolved quickly and without trouble. The coverage covered everything I needed at the time. I very much would use this service if required again. Thank you for all the assistance!

My claim was promptly taken care of and handled professionally. My phone was stolen while on vacation and Assurant Phone Insurance promptly took care of getting me a new phone. My new phone was waiting on my desk when I returned. Like everyone else, my phone is my lifeline. I was happy to get the new phone and be up and running.

I'm happy with the 360 protection because I didn't have to stress throughout the process. I've been with companies that make it almost impossible to just simply file a claim. I received my replacement device in a timely manner. I didn't like that I wasn't made aware that my phone wasn't being sold anymore, as I'm not the immediate upgrade type of person.

Galaxy A16 5GBlue, The experience was quite pleasant and informative. Everyone was kind and patient in assisting me with the lost of my phone. The replacement process went swiftly and I received my new phone within 36 hours. Now that's how you do business. I would definitely refer my friends. Thanks so much.

Thank you guys for existing, as I would not know what to do if I had a broken phone at the moment. Your process was very efficient and quick. I didn't have to worry about getting a half-effort repair as you guys replaced the whole device, which I am very grateful. Thank you again!!

The whole process was fairly easy. The thing that took the most time was in the store. I appreciated having a box to return the broken device along with a printed label. It took very little time to receive my new device. It seems like the process is very streamlined and easy to follow.

More info about how to back up passwords for different apps. I had to go back into all the apps and recall all passwords. The facial login feature would be nice for every app on the phone. It was time consuming. Being from a small town it was easier to change data rather than drive to the city to get it transferred over.

Staff was very helpful when I filed a claim for my lost cellphone. Staff was knowledgeable, friendly and it did not take long to file a claim. Received my replacement cellphone by UPS in 2 days. Once I got my cellphone I had a hard time setting it up so I went back to Metro and the young lady was very kind and helped to get my cellphone set up. Great customer service.

I receive my replacement phone in a great timing matter. And I hope you all received the one that I send back. The experience was very nice. I got it in a time of matter. Only thing about Samsung Flip phones. I don't like Em. It always lead a black line between if you lift up and down or eat the flip ones everything go black. I don't understand why.

My tablet screen cracked after my daughter accidentally dropped it coming out the car. The Insurance claim was excellent, no hassle, only a few clicks and the screen cracked was not an issue anymore, great service. Thank you. Despite the deductible, can't wait for it to break again lol j/k.

The claim was easier to find and file than in the past, being able to come directly from a tab in the Google store. The only thing that I dislike is that the devices are no longer shipped with their original boxes or accessories like they used to. It'd also be nice if the RMA and return shipping was included inside the package to easily ship back the old device without needing a printer.

As the loss of my cell phone was filled with dread compounded by the anticipation of the completion of the procedure to reporting the loss of this cell. However, the result of all that angst was dissipated with the ease in which I experienced. Receiving the new one in a matter of only a few days was clearly, a fantastic relief. I am very grateful.

The claims process with Assurant was easy and straightforward. The only thing that I did not understand is how they determined the amount of my co-payment. My claim was approved immediately on a Saturday, the phone was shipped the same day and arrived by fed-ex on Tuesday. I was able to transfer my data and to have the phone up and running quite easily.

I was out taking photos in March on a lovely 74 degree day, when Imagine my surprise - I got caught in a spring flash flood! Thankfully, I had a new replacement phone from Assurant Protection 360 within 3 days! Subscribe to insurance for your device—You will be grateful if anything happens.

Representative was very polite and professional. Answered all of my questions in a timely manner. Informed of steps I needed to take to get my damaged phone replaced promptly. It was a smooth process and the new device was delivered quick. You couldn't ask for a more streamlined process. Representative was top notch!

When client was robbed by two men at gunpoint, while trying to get to his wife at the hospital. TMobile team and client kept the phone active and didn't shut down phones to catch them. Client continued paying then i'll and insurance for additional 18 months. Planned work and the insurance company refuse to pay off and only payback 2 months single line instead of all 4. Client again was robbed by the insurance company greedyness and then turned it in for collection agency and had security breach and failed to inform their clients. 3 times client was robbed. Justice denied, client & Loyalty flushed into sewer. This was my experience. NIGHTMARE agency! BEWARE!!

I went for about a week trying to find another phone and the rep I spoke with suggested me just filing a claim on it. So I did it. Saved me from the headache of trying to find another phone. The process was easy and had my phone in a day and was able to get back up and running. I would go without having the insurance and peace of mind.

It was quick and easy. Sending the phone in the same box that we send the damaged phone in is a great idea. And having the return label already on it was very helpful and made returning the damaged phone easily and efficient.

I had purchased my device outside of T-Mobile. When it was time to make my claim it was requested that I had more information. However I had to log into the status in order to check. I was not sent an email or give a phone call. There should be a phone call and email about the process. I quickly uploaded everything after I was aware, but however I was blindsided by the fact that I needed to provide information.

The process was easy and well-explained. This was my first time replacing a busted phone. The call was simple, they explained the process effectively. The phone arrived the next day. I did have to take it to a store to switch the sim card.

Getting the phone took a week when we needed it right away for work. It would be nice if there is a way to get phone quicker. Otherwise phone is good and I now have a working phone. Which I need for work.

No complaints service was fast convenient and friendly. Received my new device with all information needed to get myself back up and running. Would have preferred to have not gotten a refurbished phone but beggars can't be choosers. Otherwise I feel that if I need to file another claim that I feel confident in coming back through Assurant.

The shipping was fast. I was very happy with my experience. I am one that isn't very patient and it came in 2 days. I would recommend insurance to anyone. Especially if you are someone like me that is accident prone. It was super easy to file the claim online. I did not have to talk to anyone.

The whole process was easy. I called and spoke with a representative on Thursday night. We received the replacement item on Monday. Took it to the T-Mobile store and had then change out the SIM card. She made sure everything updated. Sent back damaged item in prepaid box on Tuesday. Very easy process.

It was somewhat easy to get a replacement device but kinda difficult when it came to describing how the phone was damaged. It was quick to get the replacement in though. Now we just have to send the other one in. The device was just like the old one and like brand new. I've been with T-mobile for years and never really had and issues with the company every time I have an issue they fix it quickly.

It was very easy to get in touch with an associate on the phone. Y'all have a speedy service with the delivery of the new tablet! I'm so glad to have this insurance coverage on some of my newer devices! Thanks again for your help! Very pleased with my overall experience.

Thank you very much. Everyone was very helpful. The phone came very fast and there was very good customer service. I package came with easy to read and very simple instructions to send back the other phone. I sent back the phone. I hope to get a response on the phone getting back to you guys.

Did a warranty exchange on my Z Fip 5 through T-Mobile because it was overheating back in December, it's been 4 months of going back and forth with agents saying my phone never arrived. But I have proof that I shipped it out. With the weight of the package, they are now saying the packaged arrived empty undamaged. Someone stole that phone from the package and I'm getting hit with the non returned fee. It's ridiculous. Been using T-Mobile and this cellphone protection for years. Never had issues but they dropped the ball on this one!

I received my phone the next day. Easy return. Great service. The directions were clear and efficient logging on to Spectrum. It's easy to do the transfer and upload all photos and data on phone. Returning the phone with the shipping label with easy at the local UPS store. Very happy with this insurance company.

Amazing experience all around, from ease to process to setting replacement up. Def best experience I have had with insurance, let alone anything ordered. Would definitely recommend T-Mobile to others and to get the insurance on their stuff 'cause it's fast and easy in case you need it. Glad I got it and it was amazing to use it when I needed it.

It took too long to receive my replacement. Due to miscommunication, my tablet was messed up on the screen. Then 48 hours later, I couldn't even open it up. Then both times I was at the store, both times I was charged an extra fee for the replacement and taxes too I guess for the GPSes.

When I called Spectrum Mobile I was told that this Apple iPhone SE was out of warranty but they said, "if you contact Assurant you would get a replacement phone free of charge". So I contacted Assurant and got this all set up to receive the replacement phone free of charge. The replacement phone was shipped FedEX & I got it sent to me within a couple days. This was very good service of Charter Mobile to set me up with Assurant.

It was easy for the most part. Other than it not wanting to take my payment. I reached out and they were able to handle it over the phone without issue. I would have loved to have been able to do it all online instead of talking to someone on the phone and having to repeat all verification information again.

Item came in fast and was in great shape! Loved it and am using it still. The packaging for the device itself was great. There were no cracks or damages on the product and the instructions were very clear and simple. Returning the phone was also super simple and easy! Highly recommending to family. Thank you so much!

I make a claim of my lost iPhone via website of Assurant. It was easy to use and fast to make the claim. The system is friendly and the short question it makes easier to use. The system required info was easy to find like the IMEI and my personal info. The delivery of my new refurbished iPhone took one day. Thank you.

It was an easy process from start to end. The device came in very quickly. The return was easy as well and came with a labled box for the return to be shipped in. I will definitely do this again if another device gets cracked or broken in the future.

On the previous description, I said. When I call they don't do it on over the phone and then I have to wait for them to answer and they refer me to online. That's not appreciated. Otherwise when I went online, everything was good. I received my phone, activated it and I was happy with it.

Assurant is a very reliable and on time service, I got my replacement phone in one day and I was very happy. I would recommend their service to everyone. My experience is the best, wonderful staff, they listen, and the staff is very patience and polite. Assurant number one service. Thanks for all your help.

It was easy and the replacement time frame was fast and the device was ok but the package had no name on it which makes easy to be stolen or taken by unauthorized person or even be thrown away and it the package said nothing about where it was coming from.

It was easy, came fast, the phone wasn't good condition, hopefully won't have to do it again, but if we do, I'm not nervous about anything. To return the old device was fast and easy and the instructions were clear, there was no problem there. Thank you so much for everything.

I filed a claim for a lost phone on a Thursday morning and received the new phone the next day. They did what they promised to do. That is what I call great Customer Service. I highly recommend Assurant! No one else will get any of our business. Great Company with great employees!

My new device's battery life is not any better. It still requires charging multiple times daily. The activation process was not accessible using included instructions, I had to contact cell phone provider. It did not include any device to open and install the Sim card. There wasn't any included information on deadline to return damaged phone other than initial email.

Everything was perfect and my experience was perfect. I received my phone in a timely manner without any issues. I received alerts and updates on when my phone was going to arrive, so everything was great, and I had a very good experience.

Replacing my daughter’s iPad was extremely easy. I appreciated clear pricing right up front. Clearly telling me where I can identify the model information and where to locate the numbers needed. Clear communication along the way through email with how the process works. Clear return instructions as well. Very quick and easy process.

I was impressed with the ease of completing a request for a replacement device and receiving it. It only took a few minutes to complete the replacement request. Within a few hours my request was approved. I received the replacement in just a few days. I was able to put the damaged phone in the packaging provided and drop it off at my local USPS office. Easy peasy!

The Sim card that came with the phone was bad. The Service tech at the store had to get a new SIM card. She was wonderful to work. For your future orders, make sure your Sim cards are up-to-date. It’s very frustrating when you think you’re doing something wrong when you’re really doing everything right just the equipment you received is out of date.

This was a quick and easy process. I put in my claim and matter of a couple days I had my replacement phone. The directions on transferring stuff over to new phone was easy to follow and painless. This is the first time I filled a claim with this company and I'm am very satisfied. They even made it easy to return the damaged phone.

Very easy to navigate site and order new phone. New phone came the next day, very simple and easy, thank you. The phone came packaged safely, it was the exact model I had. The process of making a claim was very efficient and simple to do. I am very happy with customer service of the business.

I received a new phone. It had all of this stuff inside of it. It needed. All I had to do was put my chip for my old phone into the new phone and it worked right away. It definitely was super helpful and I didn't have to pay anything.

As I stated in my previous comment only real thing I can see to improve is with your question of what screen is broken. Remember foldables have inner screens and there was no option for that. Other than that you have an awesome business model that keeps you without a phone for minimal time. The process is super easy as long as you can read.

First agent that took my call was rude/kept speaking over me. When I asked him to listen, because it was unclear which device he was adding to the claim, since I have two. He pretended he could not no longer hear me by repeating "hello, hello" and then he hung up.

Assurant was quick to respond to my claim for my unresponsive phone. They simply asked a few questions, and within days I received my replacement phone with no issues. I would definitely use Assurant again as a way to protect my phone from unpredictable loss or damage. If there was one thing to gripe about it would definitely be the cost to insure the phone. $20 a month is a little outrageous to cover a product for $1000.

The process to replace the phone was good but the process you follow to repair the items needs work to avoid issues with the customers. You cannot set up an appointment for a customer to take a phone somewhere to get the screen or anything else replaced if you have not called that location to be sure they have the part. Your process sent me to a store that did not have the part.

I was pleased at how fast it was replaces. I didn't wait long and they were very professional. They were happy to assist me with my damage phone so they could replace it immediately. I was able to keep my same number. It had a plastic cover over it for protection.

I think that it would've been a 5-star experience if I'd gotten more help from the CSR. I had questions regarding steps to returning the device correctly but I believe that the Representative wasn't well prepared to help me with my concerns. Also need information regarding a previous Device as well. I'd appreciate some assistance with that as well. Thank you!

T-Mobile store personnel were great, insurance personnel were incompetent and disrespectful, warranty personnel were great, I had to pay insurance to replace my phone, after a week I contacted insurance they gave me excuses why I haven't received the phone. I called back to insurance, they gave me different excuses, I received the phone after 2 phone calls and over a week, the phone lasted about 2 weeks, I had to bring phone back to the store and they couldn't get it to work either so I had to do a warranty replacement. The store employees and warranty were great, the insurance company employees were incompetent.

I was very satisfied with my claim. TMobile helped me file the claim and in no time, I received my replacement watch and was satisfied with the watch. Tmobile again helped me switch the info to my new watch. They also helped me with prepping my old watch for the return back to you. T-Mobile was very helpful with the technology aspect of the transfer of accounts and info.

They were prompt and reliable, I received my device the next day. As soon as I made contact with them I got a response immediately. They were very understanding and empathetic of my situation. I'm happy I choose to insure my device because of situations like this. Thank you. I'm a very satisfied customer.

My phone accidentally fell and cracked the screen on a ceramic tile floor. Within a day I had the replacement phone and clear instructions on how to send back the old phone. The process was explained thoroughly. All my questions were answered. The people at Assurant were so very friendly and helpful.

My screen started faulting out and not working. I ordered a replacement through the insurance and received our replacement in two days. The switch process was easy and pretty quick, I used a USB-C to USB-C cable to transfer my data. Thanks, and until next time. Have a wonderful day!

The process of submitting a claim and receiving/setting up a replacement device was much smoother and easier than I had expected. Thanks for keeping it simple and quick! My teenager is happy to have her replacement with all her contacts and info easily transferred over.

Think it was OK. Took multiple visits to T-Mobile stores and a UBreakIFix shop to get issue resolved. Was frustrating at times. Wish the techs would be more patient instead of flying through their processes. I got locked out of account verification multiple times due to haste. Yet, in spite of the frustrations and time involved, the issue was resolved. All is well that ends well.

Fair. But if you lost a device the options of getting a code must be more client friendly. I had to wait until I was in front of my work laptop to access the security code via email. My husband's cellphone is in the same account and we cannot use it for this purpose.

Trade-in phone. Bought new phone from Spectrum and they gave me a trade in value to go against the cost of the new phone. I am 70 years old and do not understand much about technical things but their representative helped me through the process. She even called me back the next day to make sure all was well.

Apparently posting a 1 star review gets the wheels of customer service moving swiftly. I received a message from Joseph G, Resolution Specialist, Assurant Connected Living - US, the day after submitting my review. Now just one week later, I have my reimbursement check and plenty of email communication follow-up (not all of it assured the same timeline Joseph did). Since the experience until Joseph was incredibly frustrating, I have only upgraded to a 2 star review.

Very easy, rep on the phone was extremely helpful, wish I would have gotten her name. Phone arrived promptly and directions were easy to follow. I would use again. Thank you. Very easy, rep on the phone was extremely helpful, wish I would have gotten her name. Phone arrived promptly and directions were easy to follow. I would use again.

For as long as I was on the phone with them to replace my son's phone, the 2 different people that I spoke with told me I did not have to send back the old phone and so I haven't but then early this morning around 2am they pulled $82.43 out of my account.

Thanks. This experience was great. Will recommend to others. Best service 👍. Was a great experience. Been with Metro for over 15yrs. Thanks. It was very easy and all reps was very helpful online and store. It's best to have insurance and the process made it much more better. Again would recommend to friend and family.

I think that some times T-Mobile makes something an insurance claim when it should be a warranty thing for a faulty device. My screen was cracked, but that wasn't my issue. I could care less about that. However, my screens were jumping back and forth and not responding.

Very good experience, menu for navigating what kind of claim you need to file needs work. I couldn't file for the inside of my screen directly as the instructions only stated to file for the front screen only. I had to reach out to my service provider and what would typically take 5 minutes took almost half an hour. I understand there are procedures but the menu should at least allow to specify what kind of screen damage so that nothing falls on the customer as "disnohest."

It was a quick response and easy process. They approved my claim quickly. The phone arrived fast at my address. The deductible was very low. I was very pleased with customer service. I have no complaints. I would purchase the insurance again. I filed the claim online. I would recommend the insurance.

I had great customer service and fast response in getting my new phone..very, very happy! I switched over to US Cellular and happy with their service also. I never realized how important it is to have your phone working properly. And this was a great experience with your company.

Great service, very fast delivery, exactly what's was promised, sending my old phone this morning except Dave phone was sent, no hassle service, whole process was very smooth. I couldn't ask for anything more.

It was super easy to file and it took no time at all to get the replacement in the mail and it was cool I didn't have to pay for the shipping. Thanks so much!! I never thought I'd have to use my insurance but I am so glad I had it.

The process can seem daunting but it was very user-friendly. My experience was positive, except it took me a few more days than provided to transfer all my data from my phone to the replacement device. More time is needed to process the eSim and to understand that process as well. Thank you.

It only took a few minutes to pay my deductible, submit my claim, and get a new phone on the way. Shipping was very fast as well, and I had my new phone within just a few days. I was worried it would be a difficult process, but it wasn't hard at all!

It was very easy to make an insurance claim. Once my claim was submitted my new phone came within just a few days. Switching phones was simple. Returning my old phone was simple. All instructions of what to do for the new phone and return the old phone were included in my package. I would highly recommend using this to family and friends for insurance claims in the future.

It was very easy to file the claim and the replacement phone arrived when promised. Sending the phone back was clearly explained and was easy to complete. I would recommend this coverage to anyone who has a phone. The process is very simple and easy to do.

I had my screen replaced three times on my Google Pixel 7 Pro and the last screen lasted a while but when I was at work one day my screen went completely green. That was on a Friday, the following Monday I had me replacement phone in my hand. I'm very pleased with Assurant and the way they handled my claim.

I didn't have to wait very long to get my phone. The only thing is when it came in on Thursday. I thought I could get it activated on Thursday, and I was told I had to wait forty eight hours to get it activated. That was the only issue, but otherwise I was extremely pleased.

My phone got wet while I was at work. Didn't know it was going to rain. It shut off on me. I made a claim. Paid the 50 bucks. The phone came to me the next business day. Activated my phone. Everything is running smooth now. I truly appreciate what they have done for me. I didn't get that kind of service with my last carrier.

My experience was amazing. Always has been. It's self explanatory and simple. I got my replacement and sent the broken device back. No issues. Closed the box with the tape that was provided. I have no complaints. I have used my protection plan whenever needed. I get my replacement device asap and with everything needed to get it up and running.

I'm happy overall but need a return label to return the broken phone. I would recommend anybody who is not sure about it well definitely get it. This way your phone ever does get broken or something happens to it unexpectedly you have that coverage. It's definitely worth it. A small fee is applied but I can having that peace of mind of not paying they have the same phone repaired and not having the end results that you want. There's always happy good thing.

I wish I had the option to receive my replacement at my home for added convenience. The customer service representative at the store was friendly, helpful and informative and provided excellent service. I wish I had directly spoken to a representative when I initially submitted my claim instead of the automated bot. However the acuity of the bot made the experience fairly easy to get directed to a human.

Very satisfied with my protection plan thru Assurant with Spectrum Mobile. Thank you very much! Your claim process was easy and received my new device promptly. I've had to use my protection plan twice and am very satisfied with the services provided thru and thru. Would recommend 10/10 to any new customer!!! Assurant Protection plan is the way to go!

This was a was easy process to get my new phone. I wasn't wanting a new phone but another one like I had. The sales rep at T-Mobile checked to see was the device covered and it was. I answered a few questions and the next day I received the replacement.

The original phone had many problems. Broken back glass, speakers wouldn't work right, camera wouldn't work properly. The battery wouldn't hold a charge very long. Overall, the phone was garbage. They replaced without any problems. It was a good experience. Thanks for not making it a difficult experience. Thanks for everything.

Very easy...hard part was trying to transfer everything from one phone to another. I have to take it to a specialist and pay to have that done!! T mobile only hire chicks to sell phones... other than that they are dimwits...so off we go to get someone to fix it. Ps. We have always done our own transfers..this one is a pain in the **.

Broken screen with serious smashed up screen. But it was nice to have Assurant to cover this accident. Now with new phone with all protective case and shield will keep it safe. But if not can at least feel relieved to know Assurant has my phone's back. Making the using of my phone more carefree and knowing isn't going to be forgotten.

Excellent response. No trouble. Received phone and was done with no hassle or trouble. Very appropriate service and very satisfied with how my problem was taken care of. My phone was lost. I connected with my service provider and they explained that I just had too answer some questions and I will be taken care of and receive a replacement phone. I was greatly happy that I was being taken care of so fast and the arrived to me not too long. Very happy with the service and appreciate the fast response.

My Charge port would not work correctly. I Had to hold the cable at weird angles to activate charging if it happened to work at all. I also Had to clamp it in a drawer, to charge overnight. I used new charging cables in the hopes it was the issue at hand but to no avail.

It was like a breeze to get my new phone back. It was replaced the very next day. I have never seen anything like this. It is a company to reckon with. I am very much impressed and will use them anytime in a heartbeat. I am recommending this company to anybody who is in need of getting somebody to watch your back. They will be there for you in time of need as they were for me. Thank you.

Filing the claim was quick and easy, those I spoke to on the phone were helpful and knowledgeable, delivery of the replacement phone was next day, the instructions enclosed were appreciated. My new phone was in excellent condition. I would def recommend using Assurant to everyone to protect their phone. It's worth it!

Easy instructions. They send you the label and the same box you send your old, broken or damage device. Give you plenty time to send it back to the near USPS. You stick the label and you good to go! I Only pay for the fee on the replacement include taxes and shipping charges around 65 dollars.

Very easy and fast shipping. Costed me nothing. I was happy with everything. All I did was follow the prompt when I entered into website and then they sent the phone within like a day. I think I put order in late Sunday night and Tuesday mail it was in there with a return label right in the box. Take new phone out. Get it hooked up and working, put old phone in box and seal it up, put it in my mailbox and mailman took it away next day. Easy peasy!!

I recently had to file a claim for a damaged phone, and I was honestly dreading the process. But I was pleasantly surprised by how smooth and efficient everything went with Assurant. From the moment I submitted my claim, their customer service was responsive and helpful. The process was straightforward, and I received clear instructions every step of the way. Best of all, my replacement phone arrived quickly and in perfect condition — it was like getting a brand-new device! I really appreciated how stress-free they made the entire experience. In a time when I needed my phone the most, they came through. Highly recommend this insurance if you want peace of mind.

Quick and painless to find and set up my new phone! Even easier to transfer my service. I love my new phone and love the fact I was able to take $20 off my phone bill! I have better reception everywhere with spectrum! Customer service is always a great help. For both phone and internet!

Everything was just fine. I had no issues with the overall process from diagnostics to replacement and then the return process of the water damaged cell phone. The wait time at the store was crazy long but I planned ahead for the extended amount of time I would be there.

Im very happy with the replacement of my phone. I'm gladly recommended. Please allowed me until Friday 04/04/2025 to return the broken phone. I been having issues to transfer my data. Will be completed by 04/04/2025. Is been a pleasure to do business with you guys. Thank you for your kindness.

I was pleasantly surprised how simple it was create a claim. Just click the button. Filled out some information. And before I knew it I was done and it was submitted. I was even more surprised and shocked when my replacement showed up the next day. I would highly recommend getting insurance for your device.

Similar to another consumer's review, the manner in which I received my replacement phone was ridiculous. Did it come fast, yes! I am grateful for that. HOWEVER, the phone arrived in a super unsecured state. Firstly, no signature was required, they simply dropped it at my door which is worrying as it could have been stolen. The phone was shipped without being placed in the bubble wrap protection which was simply thrown on top. It came in a flimsy package slip with ZERO padding. Is this how you want to send a 1k device? Further to that, they did not even include the return label so I had to call to get that and I have no means to print it and 10 days (working full time 5 days in the week) to get this back. Clearly there are quality issues at the distribution center. This is unacceptable for the high fees I have paid! I pay more for this insurance than the renters on my apartment! For some perspective.

My in-store phone rep Silvia was great! She was very helpful and the claim process was easy. I had a Iphone 8 and when I got my replacement it was an Iphone 12 mini, so thank you for the upgrade! I would recommend Assurant and the insurance on any phone purchase.

Thank you for the simple replacement of my daughter's phone when it went swimming in the ocean on our vacation. The replacement phone was waiting for us when we got home. I think that I will be keeping the insurance on the phone. The associates were patient and helpful when I needed support setting up the phone. It took a couple of hours, but everything was sorted out with a couple of phone calls.

Used my insurance plan to replace my lost/stolen phone. Overall the process went well. The delivery process was very slow! It took 6 days to receive my replacement phone. I was first told that I would receive my replacement device in 2 days. It ended up taking 6 days for it to be delivered.

When I receive the phone, transferring the data from one to the next was easy and also the cell phone service transfer is also simple. Everything was explained clearly on a postcard and how to return the box. For the time I had called them and also when I received it, everything was timely manner within three days. So I have no problems or issues.

I had to speak with 3 different salesman before I finally got through to one and I had went to local spectrum and put agent on phone to verify what I was saying was true. Then everything went excellent from there and I had no problem at all. After that got phone next day with no problem and sent other back.

The less than 48 hours to be without my only way of communication was way less time than I expected. I was initially expecting it to take a week and was about to travel to go out of town. The fast claim processing and shipping of the new device was a relief and greatly appreciated.

Excellent experience. I've had to use this insurance a handful of times throughout my more than 20 years of owning a cell phone. It's been pretty much perfect every time. I'll continue to keep this insurance until I stop getting cell phones. I didn't realize I was going to be getting a refurbished phone, but my device is past a few upgrades, so the availability was probably not there. I'm perfectly happy in all other respects.

This could have been a stressful experience but the Assurant team and claim process was flawless! The agent who helped me was knowledgeable and helpful and he gave me peace and confidence I needed to know that everything was taken care of and that my daughter’s lost phone would be replaced, and sent to her in a timely manner. So very grateful for Assurant!

Receiving a new phone was very easy. After making the telephone call, the representative completely explained the process. The phone was received within 24 hours and tracking information was provided. The phone was in good condition. Instructions and packaging were included as to how to return the phone. Thank you for making the process was simple.

Poor customer service. Condescending representatives. Replacement phone stop charging within 4 days of usage. Second replacement phone was in the bottom of the box exposed to damage it wasn't inside the bubble wrap. It was Z Fold 6. It was wide open exposing both screens to damage. Canceled their coverage rather purchase a new phone than keeping doing business with them.

My phone was dropping calls and going in and out of service and it was eating my battery alive. Thank you for sending my phone so quickly. There was no issue with getting it replaced, except what was wrong with my phone wasn't listed on the problems. But it was replaced asap,

My phone finally failed after a few years of having it. I filed the claim to see what we can do and I was able to get a replacement phone, I use my phone a lot for work or just personal use so the fact that the replacement phone arrived sooner than expected. I was more than happy, once I got everything transferred over I prepared to ship my old phone back on my day off. Overall a very nice experience using this service.

Thanks! You saved me once again. I would never be able to replace my phone without you! I only wish you have more than ten days to return the broken phone. Sometimes it's not as easy as it should be to transfer everything and return the phone to factory standards. But I will always take the 10 days over not having a new phone. Please remember some of these phones are really damaged.