Assurant Phone Insurance Reviews

I had to pay for a phone replacement even though I had years of insurance and no prior claims. I also hate that it was pretty pricey, but the good thing is that it did not take too long to arrive in the mail. Had no other issues since then, and my new phone is good.

I was greeted and made to feel welcome, like they wanted to earn my business. All 3 employees helped at some point with my very complicated problem and didn’t mind being asked numerous questions. They truly made me feel I was the most important person they had to deal with at that time.

I received my device in the mail, in an orderly amount of time. I was very happy to see that I was taken care of with ample service. It very good to know that you serve your customers with timely excellence. Thank you for your kindness and I like the representative that helped me with my claim for the new device replacement.

My phone stopped charging and we were leaving to go out of town. We went to T-Mobile store. They suggested filing the claim. From start to finish the process was easy. I was informed of tracking and received my replacement phone in 1 day. It was amazing to have this all taken care of in less than 2 days and to know I could be reached while away. The insurance is and process can't be beat.

I am 100% satisfied with the accuracy and most important the speed that I received my new replacement phone in!! It was very simple to navigate thru the steps to receive my phone. Today we all rely on our phones for everything... I am in business for myself and the quickness was so important as my phone is my life!

I was very pleased with the whole process. Received the replacement quickly, transferred my data and easy to return. I would recommend this insurance and be sure to have it when offered in the future. I appreciate the generous offer to replace versus repair and appreciate that I wasn't without a phone for much time at all.

I rather like your service and it saved me some money during hard times. As I am trying to get my business on its feet. This service is valuable and saved me some money. Thank You.

Damaged phone was reported on the website. Form filled out, approved for replacement device. Device arrived quickly. Somewhat easy to set up and transfer data from old phone to new phone. A little challenge with that portion, but figured it out eventually.

I dropped my phone in the river and got wet. And cracked, they replaced my phone within a week. Like most of us, if we don't have our phone we tend to have anxiety. We cannot pay bills, search the web or social media number one. I'm glad they replace my phone as soon as possible

When I filed my claim I left out some details that I should’ve reported but when I talked to a representative she asked easy questions and knew what she was doing. She then proceeded to fix my claim and ordered me a new phone to replace my damaged phone. The phone came in 2 days after I filed my new claim. It was fast and easy. Will definitely use Protection 360 again if I have future issues with my phone.

Contact due to no approval could definitely be better. I did not get an email that my claim was not approved. I had to find out by me accessing the claim tracking. I would have liked an email or some kind of message to know the status. Other than that, everything else was quick, easy and very convenient.

It was quick & easy! I received my phone within 3 days of requesting a new one because my son damaged his phone and it was quick and easy and they even sent the return box already pre-labeled and all I had to do was at my name and information!

I'm very thankful for having the insurance. If I didn't I would have been out of a lot of money that I don't have. It is very vital to have insurance. As in a car having insurance something goes wrong you can contact your insurance company. The same with your phone.

I got the dreaded black screen. I realized I had mobile care so I submitted my claim. After paying deductible, it took a couple of days and I had another phone. The instructions were in the packaging. There was also a return box for the damaged phone. Activation was easy and I followed the steps in my Xfinity app. This was an excellent experience.

Recently lost my watch and was genuinely impressed with how helpful the company was throughout the process. From the moment I reached out, their customer service team was responsive, understanding, and proactive. They guided me through the steps to report the loss and even checked their system for any returns or found items. While I haven’t recovered the watch yet, their professionalism and support made a frustrating situation much more manageable. Highly appreciate their care and dedication!

The claim process is quick and easy to navigate. I was able to file the claim quickly and received the replacement in 2 days because it was filed on a weekend. Everything needed to send the damaged device was included and I was notified when it was received. Very clear communication.

Process was easy from the claim to sending the old device back. The replacement device was in very good condition and the getting my daughter moved to the new device was easy. Returning the old device was simple - just put it into the box with the prepaid label and send back. Overall this was the experience I expected and got.

Experienced no problems. Everything arrived as promised and in good working condition. I appreciate the wisdom, knowledge and kindness of the employee. I was well informed about everything I needed to know. The item was easy to set up and I am enjoying the device. I don’t really have anything else to contribute.

Terrible service. They weasel out of any claim they can then don’t give updates and forget about you. I made 4 claims and still haven’t gotten my phone fixed. They waste your time on the phone. You ask to speak to a supervisor and of course one is not available and they will call you back and they never do. I called to get an update and after wasting my time verifying everything they transferred me to T-Mobile. Very bad service. Wouldn’t recommend to my worst enemy. I wish I could put no stars.

With my 360 protection plan, it was very easy to get a new replacement device with a small deductible assurance 360 protection plan or should I say T-Mobile 360 protection plan is the way to go when getting a device from T-Mobile. I will advise any and everyone that owns a T-Mobile device please get the 360 protection plan is not that much more

My experience was okay, it took a while before claim approval it what wait didn't have phone couple day. I'm going tell people best have insurance on your phone, never know when it stop working. I am glad I have insurance. That good thing to have. That all I have to say

I highly recommend phone insurance with Assurant. Their deductibles are reasonable. It is simple and easy to file a claim online. I like how I can track my claim and also track my replacement device after it has been shipped. You get your replacement device with simple instructions on how to activate it within 3 working days. I also like how they send everything I need to return my broke device.

All was great. The time frame in which phone was replaced was great. I have already said what I intended. Service was excellent. I fully recommend phone insurance to friends and family. I appreciate the packaging and labels needed to return inoperative phone. Just wish the plastic cover was also included in packaging.

As soon as I went into the store and stated the problem, they jumped right on it. The over the phone process was a bit long due to the time of the day we were calling the call center to start claim. Other than that I was helped quickly and it was easy to get my broken device replaced. Thank you!

The trade in transaction was very simple. If I had a way to print the return labels it would have been even easier. With the regular snail mail I thought it best to take to my local UPS store. Even though it was 25 miles away I just took the trade in phone in when it was convenient for me to take care of other errands and it was all okay. The UPS store did everything; packing and shipping. No cost to me. I would recommend trade in when you purchase a replacement phone.

Nothing to complain about. Great service and very fast. The charge port on phone failed. Wife needs her phone for work as she is on call nurse for 8 hospitals. Had phone 24 hour after the call, 20 minutes later phone was up and going. Thank you again for helping us.

Step-by-step instructions was broken down to make it super simple to follow, which is great. Wished they had it in video form as well as some folks are good readers and more of a visual learners. Having a video as a alternative would also help ease as a backup follow-up.

10 out of 10 experience. I never had any problems with getting my phones replaced or repaired. The process was quick and easy. I got my phone in the same week I sent in my claim. I would recommend them to anyone who needs a good recommendation for phone repairs.

I felt the overall process was pretty smooth and efficient. One thing that was a little concerning at first was the postage-paid return package via USPS you provided. I was concerned, given USPS mail delays over past year or so, I wasn't sure my broken iPhone 13 device would make it back to you in time.

The whole process was incredibly easy to follow—practically dummy-proof. Everything was clearly explained, and anytime I had a question or needed help, support was available right away. I felt guided every step of the way, which made the entire experience stress-free and efficient. I truly appreciate the time and care that went into making the process so smooth. It’s rare to find such excellent service and support. Thank you for making it so simple!

The phone did not enough information on moving phone card or that you need a tool to open door to phone's card. Instructions say to return phone in ten days, no notification that phone has received by company. No details if the program will continue for the replacement phone.. The phone did come quickly and was a nice upgrade to older phone.

My experience was excellent. I visited a T-Mobile store and was immediately assisted to file a claim on my broken phone. Staff was very knowledgeable and professional. I have visited this particular store before and they are always friendly and willing to go the extra. They make sure the customer leaves with a positive solution. Thank you.

Requested a iPhone claim via app. Easy and fast responses and delivery. Instructions on how to send damaged iPhone back was very convenient because I just had to use the same box that the replacement iPhone came in.

The process was easy and fast, only took a few minutes to file the claim. The approval process was fast and the phone arrived as expected. Very happy overall, No issues with getting approved. The return packaging was clearly labeled and self explanatory. The only delay was that the phone was damaged over a holiday weekend. So it took longer to get here.

Overall we're satisfied that the insurance covered the lost phone but for some reason, Assurant had different information than T-Mobile regarding the storage capacity of the phone in question and we had to process several claims to resolve the matter. We had to make 3 phone calls and visit our local T-Mobile store twice to ultimately resolve the issue.

I think my experience with Assurant is always great. Whether I do it online or over the phone it is always quick and easy. The agents already always helpful and the online process is quick and easy and simple to understand. I've never encountered a problem and a solution for any of my problems are resolved with ease. If I need a replacement device the shipment is always really quick.

Overall, my experience was really good. I had issues in the beginning. I'm trying to process the claim, but after I was able to speak with the lab representative, everything was smooth Sailing. Thanks again. It was a great experience. Overall. Please continue and strive to do great work. People really need the service.

The phone replacement phone was sent overnight, and arrived the following day, I was very pleased with the response time. Not having a phone for an extended amount of time would have made my son's high school graduation kind of rough. He also would not have been able to follow up on job postings.

Very quick replacement, hassle-free replacement! Would have liked a link for return shipping replacement, also the review process is some what time time-consuming. Other than that, great experience. Would recommend.

I received a replacement device but it doesn't work and now I have to send it back but can't print the label or get to the mail. I need my device. I need my phone due to my illness. Because I don't have a current phone my life is in danger.

We had a great experience when I dropped my phone in some water. I didn't have any issues with requesting that my phone be repaired. The process was very easy and prompt. The representatives were very polite and knowledgeable regarding my issue. There was not any time in between that delayed the process which was great. Thank you again Assurant for the excellent service provided. I would recommend this service to anyone.

I accidentally got phone damage and the phone wasn't working at all. All went smoothly and I was very happy how easy it went! It came in a timely fashion and I was happy I had the protection plan. I would encourage everyone to get the plan. It all went hassle free. Thank you again.

This has been hands-down the worst experience I’ve ever had with a company. I filed a claim with Assurant through T-Mobile because the back of my phone was cracked. First, they sent me an extremely old, outdated used iPhone that wasn’t even close to the model I originally had. After I contacted them about it, they finally sent another phone — but that one had a defective front and back camera.

I dropped my phone and cracked the screen. It was still in great condition, but it was hard to watch my streaming shows. Perfect customer service!! Thank you so much for providing an easy way to get a replacement phone. I'll surely do this again if I have a need to.

I went to the phone store, the clerks were helpful and processed the information. It took a little while but it went well. The new phone arrived in two days. It would be nice if we came in, had the phone checked, leave the phone with them or get the replacement at the store rather than by mail.

I appreciate all the help. I also apologize for any misunderstandings in the future, and I pray I don’t have to go through losing another phone, but, I will be sure to do things correctly so that there’s no confusion. Thanks for your patience and working with me, and also your stellar record keeping. Thank you also for easing some of the pain of losing a phone. My god, it’s debilitating to even consider how dependent we have become on these little devices, 😅. But thank you. Thank you. I appreciate.

My Samsung Galaxy S10+ stopped working properly and now I got a Samsung Galaxy S20+. I'm satisfied to finally get 5G and a phone that works. I take it with me everywhere and I can do so much more with it. The Samsung Galaxy S20+ has all the features I love and more.

Easy to claim when my son lost his phone. Two days turnaround. We had the local T-Mobile retailer set up the phone for us. We didn't want to read the set up instructions included with the replacement phone. One star minus because insurance is pretty expensive and I paid a $240 deductible. The experience was good and as painful as it is, I will buy the insurance again because of the service I received.

The whole process was 48 hours and cost me nothing out of pocket. The instructions that came with the phone were very clear. And with iPhone transferring data from the old device is pretty fast as well. The only thing that could have improved the process would be to include a new screen protect with the replacement devices.

My phone broke so I filed the claim for a replacement device. After two days I get the replacement device just to find out it is completely defective. The device won't even stay on to utilize no matter if it is fully charged. It just randomly shuts down. I call to have another one sent to me. They claim that they will send ONLY after I send in the defective replacement device. I think that it's a huge inconvenience to go without a working device after being sent a defective one. They lost me as a customer. Changing entire phone service and I will never use Metro Assurant again.

When calling in to get the phone replaced was fast and responsive. The replacement was send overnight which was awesome. No issues or headaches when in whole the procedure. The instructions were clear about send the product back. The only issue I had was that I thought that the device needed to be shipped through UPS but it needed to be shipped via USPS.

It was pretty easy making a claim, getting a quick replacement and return. It is our Son's phone that was replaced. His original phone fell from barely 2 ft off the ground and the screen just stopped working. The replacement was a step up from his original and it arrived before I even found the tracking info.

It was very easy to file a claim, the person I spoke with explained the process and the price that I needed to pay, and approximately how long it might be to receive the replacement phone. I received it the next day, the last business day before Memorial Day. I was told that it would more than likely be the following business day, Tuesday or Wednesday, after the holiday.

I moved from New Jersey to South Carolina and lost my watch. And when I went to T-Mobile they helped me file a claim and within 24 hours they sent me a new watch. What a great insurance to have. Great company. I recommend everyone get this coverage and peace of mind.

It was a very helpful and very affordable to have this Assurant phone insurance… It is very easy, professionally and effective process to get the replacement phone. It was a pleasure experience and could not say enough about how helpful to have this assurant phone insurance when needed. I personally highly recommended this phone assurant insurance service.

Assurant got me back up and running within 24-48 hours of my phone being stolen. Their staff was friendly, understanding and fast in responding to this challenging life event. Nobody plans to lose their device, and with our lives and livelihood intertwined in our phones these days, makes for a traumatic and scary experience. Assurant provided quick shipping and a near comparable device was provided for WAY less than buying a whole other phone. Thank you for all the assistance and ease of replacing my device.

My phone started acting up after getting my screen replaced through the insurance. The replacement works so much better. The camera always looked foggy like they got moisture in the phone when they changed the screen and then a few months later it just started restarting randomly and the camera continues to get worse.

Service was awesome. Put in claim to replace my daughter phone then I'm going to put in claim to get mines fixed as well. I thank you for the service and making my experience with our mobile very awesome. Would recommend your service to family and friends. The customer service is awesome as well. I can talk to someone and they make sure they solve the issue that I may be having.

For the most part it was easy when was able to speak with a live person the website and IVR can make it difficult. They kept referring back to Spectrum who couldn't help. Make it easier for consumers to reach a live representative. They are knowledgeable and get things done quickly.

I was happy to get the replacement phone so quickly but I have not heard if you have received the phone that I returned to you yet! I would let to know if you have gotten my returned phone yet? Please email me and let me know that you got it! Thank-you

I was surprised how efficient the process was. I received my replacement the next day and the representative walked me through activating my new SIM. When I was unable to complete the process due to an obstacle on my part, the representative offered to phone me back in an hour, which she did. Excellent service!

The process is straightforward and easy to understand. I plan to continue using this service. The customer service team clearly explains the steps and procedures involved. I recommend this service to friends and family. I've always received a pleasant experience utilizing this service.

We are a paying customer with Assurant, and our experience has been nothing short of frustrating and disappointing. Our truck, which is less than four years old, requires a new transmission—a repair that our repair shop cannot proceed with without Assurant's approval. For two weeks, Assurant has repeatedly told both our repair shop and us that "they are sending someone out to look at it." Yet no one has come, no approval has been granted, and we remain stuck. Meanwhile, Assurant refuses to authorize a rental car until they approve the repair, leaving us with only one vehicle and forcing us to miss work on multiple occasions.

The process was clear and concise. It all happened online. No wait time to talk to a customer service representative. I filed the claim in 5 minutes and had my new phone in 2 days! This survey was more time consuming and annoying than the process to get the phone replaced

Nice trade in value for a phone. Would use again if their trade in value is the same as this time. Had issues trying to get the label to print due to the file type but eventually converted it and was able to get it traded in on time for the limited time offer.

The pixels went out on my phone. I had to replace it. I'm so thankful I had Insurance on it. I have no problem with the transaction. It was a very smooth transaction and very fast. I needed my phone. Thank you so much for all the help I received.

Overall I have given the phone replacement experience a 4 out of 5 because I think it would have been helpful to include a protective phone case with the replacement phone as it is free for 360 protection members. This would cut down on the chance of having to replace the new phone soon after getting it setup because of drop damage like I did.

I tried to call the phone number was not good at all. I went online was Great. Very fast.The next Day my new Phone was at my front door. I was very happy with the service. I charged the new phone, went to the T Mobile store, the young lady set it up for me. She did a Great job. Thank you for the Great Service.

The phone came within 48 hours, this was a very easy process. I would highly suggest folks get insurance for their phones. The return process was equally as easy. I would absolutely work with the company again and T-Mobile also made this process easy. I was pleasantly surprised and anticipated that this would be a long drawn out and difficult process, but it was not.

Since we could not use the screen, it was difficult to get the correct IMEI number, so the claim took a lot of my time. Once we received the replacement, it was hard to set up the new phone without the screen on the old device. The new device's battery does not last long at all. So that was disappointing as well.

It was great service. Love the protection it had. At the same time sucked because I don’t know what I was doing and then had trouble setting it up because it was the first time starting without my old phone transfer so I had to go in to the store.

Assurant website was easy to follow when filing the claim. The instructions in the package that accompanied the new phone were also straight forward and easy to follow. I would recommend all t-mobile customers purchase the Assurant protection for their phone. Thank you for expiditing the delivery of the replacement I -phone. Why does apple have the I-Phone backed by glass,.

My daughter's phone was headed back to school and her phone stopped charging. Driving alone for 7 hours without a phone can be stressful and dangerous. We went in and the experts assessed her phone and it was replaced in 2 days!!! What a relief it was sending her back to school with a working phone on her long drive back! It was worth it to get the insurance. I was expecting a NO for replacement and it was all YES!!!! Thank you!!!!

File transfer was not successful. Tried following directions, but even though it said it was ready to go, could not find my files on my phone. I will go to store for more help. Thank you for your assistance. My phone does work for calling and internet. Experience was ok. Thank you for the new phone.

Experience was good. Should give more than 10 days to do the return because the device didn’t come as expected due to weekend and me being out of town on business. Still have to transfer data and delete old information off damaged phone. It’s not always easy to do. But love their service. Great process.

The process was very easy. This was a very hard and stressful time for my daughter since this occurred when she was out of state. I was able to have the replacement for her when she got back into town. I am so happy that I decided to purchase this protection plan.

Fast, friendly, easy, service. I got my phone in two days. I was able to get my phone turned on easily with the friendly help of Metro. It was easy to file a claim on the website. There was no fuss, just answer the questions. Thanks for all the help getting my phone back to me.

I appreciated the customer service representatives I communicated with about my device. They were very helpful in resolving my issue. Although I did not need the replacement device, which I mailed back in the return packaging. I was pleased with the customer service experience. I would recommend Assurant to others.

It's always a quick, easy process to get a replacement device with Assurant. The cost is exactly what I expect and the shipping is fast. It's definitely the affordable way to stay in business with a phone that gets roughed up on the job! Assurant is a great pairing with Google phones and Google Fi service!

That I spoke to on the phone, was really nice and got everything done right for me. It's very fast and effective, and it was very easy to change my information from one phone to the other. And shipping the other phone back was really easy too. Everything was great.

I have no complaints regarding the device replacement process. Overall, I was quite satisfied with how everything was handled. The only thing I would have wished for was a quicker turnaround time for my replacement device, but that's simply because I was genuinely excited to receive the new device. The anticipation made the wait feel longer, but I appreciate the smoothness of the entire process and how well my concerns were addressed.

Other than the weekend-long wait time, service was good. We had to wait through the weekend to receive the replacement phone. It was inconvenient to not have a phone all weekend. If the phone approval would have been quicker and the phone could have been expedited overnight that would have been more convenient.

Having a hard time to transfer all my info from old phone to new phone. Gone to three different stores for but still unable to complete transfer of info from old phone to new phone. Can I have one to two more days to do this with your help. Customer service will be be called tomorrow and hopefully they can help. Otherwise your service has been very good.

The claim process was smooth and the replacement device arrived on time, which I appreciated. One suggestion would be to add real-time tracking updates for shipments in the portal. Also, including a simple checklist for returning the damaged phone (e.g. removing SIM/eSIM and disabling Find My iPhone) would help prevent any issues.

Whenever we have to put in a claim, it is taken care of in a timely manner. The process of getting a new device is easy and fast. Sending the old phone back is made very easy by providing step by step instructions and the box and return stamp is included which I think is very nice. Thank you for all that you do, and making the experience nice and effortless. Having Assurant protection for our phones is so worth it, and the price we pay monthly is not bad either, it's affordable. Again, thank you for a fast and easy process.

My experience was amazing in spite the reason for the need to replace (stolen) my phone. Calvin did what I believe his best to securely allow me access to my account and start the replacement process. Overall I was satisfied with the whole process. I would very much refer the 360 plan to all family and friends. Thank you.

The experience was seamless. From the moment I went on the portal to the moment I received the replacement, everything was painless. This service is well worth the investment, especially on such delicate technology. Would recommend that consideration be taken when making your purchase. The only issue was confusion with the customer service rep on the deadline window for returning the damaged device. Docs read 10 days & rep mentioned 7. No major issues though - I just needed to be sure the Find My Phone option was switched off before returning the device.

Experience was impressive. Do endeavor to maintain this service delivery standard if you can not exceed it. Is it possible to block the stolen handset since you have the IME no. so that it can not be used by another. This will go a long way to prevent theft in future.

I applied for a change of screen of my phone since someone accidentally broke it. I filed like Tuesday or Wednesday, got approved quickly and received the change of my phone in like three days. That was the fastest service ever. I highly recommend the service since it is hassle-free, just one-click away.

Fast, easy, and helpful. The customer service over the phone was great. I would recommend people call them with any questions they may have about the process, the new phone they're receive, how much things will cost, etc.

The instructions that comes with the replacement device is a little confusing. The set up card in box says keep new device OFF. After chatting with the live/AI representative online, it was stated I need to turn ON in order to start broken device info transfer. Once turned on, then the transfer was an easy process.

The return for my device was a learning experience for me. It was a good experience, but I learn so things I need to do to make it great. Also learned making a claim is not that easy. I had some difficulty making the claim at first. Because of my error, the date of the loss, I was denied the claim. I use the CHAT and the results was satisfactory. Thanks.

The process of replacement is smooth. Just don’t like that I get refurbished phone and not a new or similar phone for something I paid full price and original when first purchased when I've been paying for insurance for years and haven’t had to use it and still paid a deductible.

Laptop lost/stolen at Washington DC airport. The airport did a search for the lost item but was unable to find it. I then contacted T-Mobile to suspend service and assistance in filing a claim. Thank you so much for your great customer service department, it was very easy to do business with this department.

I followed the included directions to turn off Find My and erase the contents of my phone but the phone didn’t clear. I took it to the carrier store and a rep told me there was a 1-hour security delay. I went through the instructions again and then it worked. I’m not sure exactly what the representative did but when I tried clearing the phone again it worked.

Phone broke. Just wouldn't hold charge and wouldn't turn on anymore. Went online, got sent to the physical store. At the store, clerk sent me back to the website but provided me with pamphlet with instructions. Finished claim online and new phone was received immediately. Return box provided for broken phone. Super easy. Thanks.

After contacting Assurant by phone I received the new device in the mail with instructions on how to transfer info. from the damaged phone to the new phone. They also provided a # for a tech to help you transfer if you needed the help. I called and that person was fantastic!

The watch we received has to be restarted multiple times a day to operate correctly, it also did not come with a screen protector as the original purchased one did. There was no instructions explaining that I had to take the device to a store to have its sim information changed.

Experience and service was excellent. I lost my device and being able to have this insurance and service has been very convenient. The time it took to come, the pricing and the reliability from assistant has made me very grateful. I am completely satisfied with my phone provider's protection plan and would definitely recommend it to someone else in the future.

So Assurant does a great job in handling the claim. They sent the phone quickly and it is a perfect match to what we had. I can always count on Assurant. Even so when we get the replacement we always have problems with activation and uploading contacts and other things on the original phone.

Very pleased. Easy to file a claim to replace my phone. I was in hospital when my phone was broken by the staff. I had a hospital administrator, the man that I unlock the phone and let them go through my phone. When I refused, they broke it. I have very serious medical condition. I was scared I was going to be without a phone. I called Metro PCS, they told me how file a claim. Very easy. Now I get keep my phone number and I'm at ease again. Thank you.

My old phone was cracked and glitchy. It seriously needed to be replaced. I called it in, spoke with an agent, and handled it. Even the automated system was easy to navigate. I am happy I invested in a warranty company for my phone. Now I have the peace of mind and enjoying my new phone.

The entire replacement process was seamless and the instructions were very clear; the packaging was very clear and understandable on what do to to return the damaged phone. No issues on my part. Now on to returning the old phone. Which is also very well defined. Thanks T-Mobile. Customer service is excellent!

The phone looked new. The battery was not as good as a new phone but you can't get everything. I am going to make sure that I have insurance on any phone I have. It is well worth it. Like I said I would have hoped for more but I still think it was worth it. Thank you.

Allowing me to walk into a store and swap the device would be better! I never received the device because I am on the road and not able to change my address - I am constantly moving...please see if that can be made an option! Also allow people to pay for an upgrade rather than receive the same make and model! Thank you!

360 plan on a phone is the best ever. I am so glad that I have it. I give it five stars from beginning to end customer service until arrival. The 360 plan is the best ever to have on a phone. Time, convenience and availability are all five stars.

I appreciate the prompt response in processing the claim. I would appreciate a break on phone bill. This phone is for a disabled person. I am a senior citizen and a veteran with multiple lines on my account which supports other disabled persons. I will recommend this service to friends and relatives.

This phone is the worst phone I've ever had in my life. I just got this new one and it's already giving me problems. It's not fair. I'm not paying another sixty dollar deductible for a piece of junk phone. You should make better phones. This one really sucks. And it's not fair that I would have to pay another deductible to get another when this phone is a pile of junk and should be remove from your business.

Everything was good. The speed was excellent... However I did have to sign for it but was not home... So I had to contact a neighbor while the delivery company waited for me to tell him where to go... The delivery person stated to get impatient and almost walked away...

The process of replacing and recovering old data from my phone and transferring to the new one was not explained very well from T-Mobile or Apple. I had forgotten my iCloud password and didn't have access. I waited over a week to get my phone to the place where I could transfer info and install apps.

Had several phones replaced and each time it has been a fairly seamless experience. This last time the process took a bit longer, no fault of Assurant, Apple had to step in to help with lost passwords and unlocking phone due to camera damage, hence, the 10-day return, with weekends, made it difficult to return on time. Thank you!

Easy peasy process, simple rules declared understood, the only thing different if you offered for the customer to pay extra for overnight shipping that would be the best. Cause as if you did like the job. It was better itself than the rest. I will always be 1 even without you.

The representative helped me activate my replacement phone and since I've been a customer for over 5 years the activation fee was waived. They also helped me save money on my current plan turns out I was paying too much for service. The associate stayed on the phone and made sure my replacement phone was working.

Only thing different to improve is to get a more detailed information for transferring data from phone to phone. A SIM card came with it but after installing, realized I had an eSIM and didn’t need it. The QR code wasn’t very helpful. Other than that, I think you all did a fantastic job.

Very pleased with my experience. Have only used twice, answer phones promptly and was able to understand the person and they took care of my issues. Very happy with quick shipping of replacement product. People were also very nice on the phone. I was Very happy with transaction and would recommend to everyone.

I have no subject to discuss. I was pretty satisfied with my service. As I stated earlier, The biggest issue that I had was having to pay an additional 25 dollars to reactivate my service. That fee should be paid or waved. Other than that I have no complaints about the service I have received. I'm satisfied with the service and I will be continuing to use it in the future.

This is my second time going through Assurant phone insurance and both times were smooth-sailing. I received my replacement device faster than I anticipated and the performance of the device is phenomenal. Assurant has made it very easy to get my device fixed both times it has broken down & for that, I am appreciative! Assurant has saved me so much money because instead of me spending the money on a brand new phone, I paid $0 to get my device fixed both times. Thank you Assurant for being so easy-going and always willing to help!

Everything went perfectly. Fast shipping, easy return. No problems encountered at the store who helped me to update my phone with no issues. Only thing I had to deal with was manually transferring my moto notes.

My experience was pretty easy, I would recommend to my friends and family. From putting a replacement claim, to setting up the new replacement phone. Doing it online was easy since the instructions were there. I loved the whole experience. The customer service person was very nice and explained to me what the process would look like. Overall, I will continue to keep this insurance for my phone and my family's line service too.

Excellent service. Every staff person was helpful. So much patience. So knowledgeable. Fast. Smart. Detailed. Clear friendly. Thank you so very much. I have spread. The word to friends and family.. My son is an executive with Comcast. I went into great detailed narrative as to my great experience.

As a small business owner, having a broken phone take 3-5 days for approval is a long time. Overnight replacement could be done. Faster review and processing via a 24 hr. Services line for fast filing and processing for businesses. Just a suggestion.

It was a very easy process and it didn’t take a lot of time, I fully recommend it, my wife’s phone was stolen and with a few steps we could file a claim and receive the phone within q week, it was great, fast and easy process to keep our lives moving to our pace.

The whole experience went well. Quicker filing of the initial claim would make the process easier. Not everyone is computer savvy. Easier phone contact would help. That is the very best suggestion I can give you.

It was very easy to get a replacement phone. It is definitely worth having this insurance. I filed a claim and the next day had a replacement phone. Followed the instructions and sent the broke phone back in. There were absolutely no problems with the process. Highly recommended everyone to get the insurance.

The $99 fee should have been covered with the monthly insurance coverage fees that I have paid for over two years. I'm not understanding why we pay the coverage and still have to pay again when the phone needs to be replaced. I believe that paying for over two years should have counted for something. Had this been a second replacement then I would understand or if I had only had the phone for less than a year then maybe. I believe the good customers shouldn't have better incentives.

The process was easy and so fast. The phone was sent to my local post office and it took my s I'll me to one to find that out. I'm the meantime I contacted you and got a notification that you sent another phone. I sent an email right away but was notified the second phone had been shipped. I haven't received another phone but a charge was placed on my Visa card. Thank you for any help you can provide.

Great response time and the process was very quick and easy on the app, I have also used the contact a person feature. Both are very good. Highly recommend. The phone was delivered quick, all packaging required to return the old phone with complete instructions. Assurance makes the process easy. Thank You.

The process was quick and very easy. The replacement phone came quicker than expected. I would definitely recommend this to my family and friends. The box came with clear instructions along with the return label. The tracking information was provided. It was easy to pause the claim and resume when I had more time.

I am completely satisfied with the process of replacing my stolen device. The device that I received was for my mother-in-law. Her phone was stolen out of her room and the nursing home that she was staying at so she had no way of contact with the outside world. I received the device replacement quickly and was able to bring it to her and she has completely satisfied.

Everyone I spoke to from the person who helped me complete my claim, to the person that helped me reset my old phone to the factory settings and delete my personal information to the person I spoke with about the mailing label, they all exhibited excellent customer service skills by listening to my issue and answering my question, and having a positive professional attitude. Thank you all! Two thumbs up and Kudos.

My device was giving me network problems and after going to the store and trying 3 times they told me it's probably something physical broken inside. I started a claim and received a new device in just a few days, the return instructions where super simple and easy to do. Worth the money I spend on the insurance.

Arrived fast and the process was good. The reactivation was a little hard. Still trying to figure out why it looks like I got messages in my message app. Just blank bars that fade in and out. Didn't have them on my previous device. But overall, the insurance process was easy.

My phone replacement came to me very fast and I appreciate that. It also came well protected inside of its return box which was very convenient. I appreciate the phone coming within the same week I submitted my claim.

My Pixel 8 was replaced with a Pixel 9. While I am ecstatic I get to learn this new phone I would like to not have my data transferred. But, there's a solution for that, no skin lost. The new model Pixel is extremely sleek. Like, almost too gaudy to not have a case because it is slippery to hold.

My daughter's phone was accidentally ran over by a truck. My insurance covered a replacement with no problems. Of course it still cost $108 but that's better than paying for a whole new phone. Thank you very much. I appreciate your business.

Getting the replacement device was extremely speedy! Working through the updates/phone resets and getting it set up with the transfer info was a bit tedious and confusing but after an hour---we were all good!! The representative on the chat feature was helpful, patient, and specific with what steps to follow.

Quick replacement of broken phone under the 360 warranty program and the deductible was reasonable and then received great service in the store from the employee helping me switch all my information and helping me set up some new settings that I hadn't used yet and didn't understand. A great experience with T-Mobile all around. And will definitely be keeping my cellphone service with them.

Excellent service and friendly when talk to an on the phone person. Was will to help me step by step when I made a mistake in put my order in with the correct address. Plus fast service with my replacement phone came in. The service was great and friendly too.

The experience Amazing! Quick and efficient service through and through! The customer service call all the way to the shipping process felt very easy. The customer service call was very professional and Helpful! I am new to T-Mobile service and was reluctant to go through this process but it was extremely easy!

Took too long to process the replacement. I had to fill out forms and send it back. Didn’t make any sense. I am a Tier 2 and should of paid 129.00. I had to pay 180.00. You all don’t go by the tier level. You all need to make the process easier.

Online access was easy...The ability to access your account through two means, very convenient. Received my device in expeditious timing. Made a person feel like they understood how important our phones are to our lives and the return process seems to take in consideration our busy lives by making the process extremely easy...Thank you.

My phone was damaged and instead of casting about I knew I had 360° in good standing so I gave them a call. I answered some questions and I submitted it. It was processed that day and my device was shipped and I received it THE NEXT DAY!!! By getting the claim filed before 1500 it was handled in its entirety. The next day I got my brand new phone and a self addressed brown box. I ported my info from the damaged device over to the new one fairly easy but this process was time consuming. I sealed the box with tape, wrote my info in the return address spot on the label (top left) and put it in the mailbox.

The service was fast and easy to do. The process was very thorough and helped make it easy to submit the claim. The directions were simple and easy to follow. My new device was shipped and delivered in a very quick manner. I would recommend this to anyone that had to make a claim on their device.

My experience was great. It was terrible to go without a phone but it seemed pretty simple. I paid the fee, the insurance claim and it seemed like the very next day I had my new phone. Thank you very much, here's the bad news. I'm about to do it again because my daughter's phone screen is cracked and it's acting bad so we need another phone so I'm hoping it'll be the same easygoing experience that was awesome, thank you very much.

This experience filing was simple and the only hiccup was that there were no instructions on how to transfer the SIM card and the SIM card sent with the new device meant nothing. So, I went to T-Mobile to get their assistance with physically transferring the SIM card into the new device.

I had a problem with the camera on my Pixel 6 and sent support a couple of samples via email to tech support. They suggested a replacement, which took only a couple days to arrive, at which point I just needed to swap SIM card and set it up under my account. The whole process was smooth and uncomplicated and my replacement phone is working great!

Overall switching my old phone to my replacement phone it wasn't a big deal or problem as long you have a friend or family around as I did. It was back and running in 20 minutes with everything back to normal. Everything that was on my phone was on my replacement phone with my old SIM card which they send you a new one but I used my old SIM card so I would keep my old set up?

My phone was expedited overnight. That was great service. Customer service was very good and very nice. When I received my phone they me get it back on correctly. I like my insurance because they don't give you a hassle. Great company along with t-mobile. I appreciate this insurance company. They value their customers.

It’s was very easy to replace my watch..I absolutely loved how easy it was to replace it. Thank you very much..it was shipped out. I got to see the location on where my product was at all times. Thank you so much. The package wasn’t damaged. It was delivered within 4days.

Process was seamless, fast. My issue is after I got a text about my insurance was cancelled, follow this link. It didn't work, so I have no idea or information of what is going on. That part is broken, fix it. If the link worked, I would know what's going on. I don't have time to go back and forth.