Assurant Phone Insurance Reviews

This phone is the worst phone I've ever had in my life. I just got this new one and it's already giving me problems. It's not fair. I'm not paying another sixty dollar deductible for a piece of junk phone. You should make better phones. This one really sucks. And it's not fair that I would have to pay another deductible to get another when this phone is a pile of junk and should be remove from your business.

Everything was good. The speed was excellent... However I did have to sign for it but was not home... So I had to contact a neighbor while the delivery company waited for me to tell him where to go... The delivery person stated to get impatient and almost walked away...

The process of replacing and recovering old data from my phone and transferring to the new one was not explained very well from T-Mobile or Apple. I had forgotten my iCloud password and didn't have access. I waited over a week to get my phone to the place where I could transfer info and install apps.

Had several phones replaced and each time it has been a fairly seamless experience. This last time the process took a bit longer, no fault of Assurant, Apple had to step in to help with lost passwords and unlocking phone due to camera damage, hence, the 10-day return, with weekends, made it difficult to return on time. Thank you!

Easy peasy process, simple rules declared understood, the only thing different if you offered for the customer to pay extra for overnight shipping that would be the best. Cause as if you did like the job. It was better itself than the rest. I will always be 1 even without you.

The representative helped me activate my replacement phone and since I've been a customer for over 5 years the activation fee was waived. They also helped me save money on my current plan turns out I was paying too much for service. The associate stayed on the phone and made sure my replacement phone was working.

Only thing different to improve is to get a more detailed information for transferring data from phone to phone. A SIM card came with it but after installing, realized I had an eSIM and didn’t need it. The QR code wasn’t very helpful. Other than that, I think you all did a fantastic job.

Very pleased with my experience. Have only used twice, answer phones promptly and was able to understand the person and they took care of my issues. Very happy with quick shipping of replacement product. People were also very nice on the phone. I was Very happy with transaction and would recommend to everyone.

I have no subject to discuss. I was pretty satisfied with my service. As I stated earlier, The biggest issue that I had was having to pay an additional 25 dollars to reactivate my service. That fee should be paid or waved. Other than that I have no complaints about the service I have received. I'm satisfied with the service and I will be continuing to use it in the future.

This is my second time going through Assurant phone insurance and both times were smooth-sailing. I received my replacement device faster than I anticipated and the performance of the device is phenomenal. Assurant has made it very easy to get my device fixed both times it has broken down & for that, I am appreciative! Assurant has saved me so much money because instead of me spending the money on a brand new phone, I paid $0 to get my device fixed both times. Thank you Assurant for being so easy-going and always willing to help!

Everything went perfectly. Fast shipping, easy return. No problems encountered at the store who helped me to update my phone with no issues. Only thing I had to deal with was manually transferring my moto notes.

My experience was pretty easy, I would recommend to my friends and family. From putting a replacement claim, to setting up the new replacement phone. Doing it online was easy since the instructions were there. I loved the whole experience. The customer service person was very nice and explained to me what the process would look like. Overall, I will continue to keep this insurance for my phone and my family's line service too.

Excellent service. Every staff person was helpful. So much patience. So knowledgeable. Fast. Smart. Detailed. Clear friendly. Thank you so very much. I have spread. The word to friends and family.. My son is an executive with Comcast. I went into great detailed narrative as to my great experience.

As a small business owner, having a broken phone take 3-5 days for approval is a long time. Overnight replacement could be done. Faster review and processing via a 24 hr. Services line for fast filing and processing for businesses. Just a suggestion.

It was a very easy process and it didn’t take a lot of time, I fully recommend it, my wife’s phone was stolen and with a few steps we could file a claim and receive the phone within q week, it was great, fast and easy process to keep our lives moving to our pace.

The whole experience went well. Quicker filing of the initial claim would make the process easier. Not everyone is computer savvy. Easier phone contact would help. That is the very best suggestion I can give you.

It was very easy to get a replacement phone. It is definitely worth having this insurance. I filed a claim and the next day had a replacement phone. Followed the instructions and sent the broke phone back in. There were absolutely no problems with the process. Highly recommended everyone to get the insurance.

The $99 fee should have been covered with the monthly insurance coverage fees that I have paid for over two years. I'm not understanding why we pay the coverage and still have to pay again when the phone needs to be replaced. I believe that paying for over two years should have counted for something. Had this been a second replacement then I would understand or if I had only had the phone for less than a year then maybe. I believe the good customers shouldn't have better incentives.

The process was easy and so fast. The phone was sent to my local post office and it took my s I'll me to one to find that out. I'm the meantime I contacted you and got a notification that you sent another phone. I sent an email right away but was notified the second phone had been shipped. I haven't received another phone but a charge was placed on my Visa card. Thank you for any help you can provide.

Great response time and the process was very quick and easy on the app, I have also used the contact a person feature. Both are very good. Highly recommend. The phone was delivered quick, all packaging required to return the old phone with complete instructions. Assurance makes the process easy. Thank You.

The process was quick and very easy. The replacement phone came quicker than expected. I would definitely recommend this to my family and friends. The box came with clear instructions along with the return label. The tracking information was provided. It was easy to pause the claim and resume when I had more time.

I am completely satisfied with the process of replacing my stolen device. The device that I received was for my mother-in-law. Her phone was stolen out of her room and the nursing home that she was staying at so she had no way of contact with the outside world. I received the device replacement quickly and was able to bring it to her and she has completely satisfied.

Everyone I spoke to from the person who helped me complete my claim, to the person that helped me reset my old phone to the factory settings and delete my personal information to the person I spoke with about the mailing label, they all exhibited excellent customer service skills by listening to my issue and answering my question, and having a positive professional attitude. Thank you all! Two thumbs up and Kudos.

My device was giving me network problems and after going to the store and trying 3 times they told me it's probably something physical broken inside. I started a claim and received a new device in just a few days, the return instructions where super simple and easy to do. Worth the money I spend on the insurance.

Arrived fast and the process was good. The reactivation was a little hard. Still trying to figure out why it looks like I got messages in my message app. Just blank bars that fade in and out. Didn't have them on my previous device. But overall, the insurance process was easy.

My phone replacement came to me very fast and I appreciate that. It also came well protected inside of its return box which was very convenient. I appreciate the phone coming within the same week I submitted my claim.

My Pixel 8 was replaced with a Pixel 9. While I am ecstatic I get to learn this new phone I would like to not have my data transferred. But, there's a solution for that, no skin lost. The new model Pixel is extremely sleek. Like, almost too gaudy to not have a case because it is slippery to hold.

My daughter's phone was accidentally ran over by a truck. My insurance covered a replacement with no problems. Of course it still cost $108 but that's better than paying for a whole new phone. Thank you very much. I appreciate your business.

Getting the replacement device was extremely speedy! Working through the updates/phone resets and getting it set up with the transfer info was a bit tedious and confusing but after an hour---we were all good!! The representative on the chat feature was helpful, patient, and specific with what steps to follow.

Quick replacement of broken phone under the 360 warranty program and the deductible was reasonable and then received great service in the store from the employee helping me switch all my information and helping me set up some new settings that I hadn't used yet and didn't understand. A great experience with T-Mobile all around. And will definitely be keeping my cellphone service with them.

Excellent service and friendly when talk to an on the phone person. Was will to help me step by step when I made a mistake in put my order in with the correct address. Plus fast service with my replacement phone came in. The service was great and friendly too.

The experience Amazing! Quick and efficient service through and through! The customer service call all the way to the shipping process felt very easy. The customer service call was very professional and Helpful! I am new to T-Mobile service and was reluctant to go through this process but it was extremely easy!

Took too long to process the replacement. I had to fill out forms and send it back. Didn’t make any sense. I am a Tier 2 and should of paid 129.00. I had to pay 180.00. You all don’t go by the tier level. You all need to make the process easier.

Online access was easy...The ability to access your account through two means, very convenient. Received my device in expeditious timing. Made a person feel like they understood how important our phones are to our lives and the return process seems to take in consideration our busy lives by making the process extremely easy...Thank you.

My phone was damaged and instead of casting about I knew I had 360° in good standing so I gave them a call. I answered some questions and I submitted it. It was processed that day and my device was shipped and I received it THE NEXT DAY!!! By getting the claim filed before 1500 it was handled in its entirety. The next day I got my brand new phone and a self addressed brown box. I ported my info from the damaged device over to the new one fairly easy but this process was time consuming. I sealed the box with tape, wrote my info in the return address spot on the label (top left) and put it in the mailbox.

The service was fast and easy to do. The process was very thorough and helped make it easy to submit the claim. The directions were simple and easy to follow. My new device was shipped and delivered in a very quick manner. I would recommend this to anyone that had to make a claim on their device.

My experience was great. It was terrible to go without a phone but it seemed pretty simple. I paid the fee, the insurance claim and it seemed like the very next day I had my new phone. Thank you very much, here's the bad news. I'm about to do it again because my daughter's phone screen is cracked and it's acting bad so we need another phone so I'm hoping it'll be the same easygoing experience that was awesome, thank you very much.

This experience filing was simple and the only hiccup was that there were no instructions on how to transfer the SIM card and the SIM card sent with the new device meant nothing. So, I went to T-Mobile to get their assistance with physically transferring the SIM card into the new device.

I had a problem with the camera on my Pixel 6 and sent support a couple of samples via email to tech support. They suggested a replacement, which took only a couple days to arrive, at which point I just needed to swap SIM card and set it up under my account. The whole process was smooth and uncomplicated and my replacement phone is working great!

Overall switching my old phone to my replacement phone it wasn't a big deal or problem as long you have a friend or family around as I did. It was back and running in 20 minutes with everything back to normal. Everything that was on my phone was on my replacement phone with my old SIM card which they send you a new one but I used my old SIM card so I would keep my old set up?

My phone was expedited overnight. That was great service. Customer service was very good and very nice. When I received my phone they me get it back on correctly. I like my insurance because they don't give you a hassle. Great company along with t-mobile. I appreciate this insurance company. They value their customers.

It’s was very easy to replace my watch..I absolutely loved how easy it was to replace it. Thank you very much..it was shipped out. I got to see the location on where my product was at all times. Thank you so much. The package wasn’t damaged. It was delivered within 4days.

Process was seamless, fast. My issue is after I got a text about my insurance was cancelled, follow this link. It didn't work, so I have no idea or information of what is going on. That part is broken, fix it. If the link worked, I would know what's going on. I don't have time to go back and forth.

Cloning new phone took a really long time. Maybe it was issues with the internet. I finally got it finished when I got home. I love tmobile services and the phone look as well as the price of monthly plan. I'm totally interested in the webcam.

Everything was fast and easy to complete, my only issue were some fees tacked onto the the deductible, I was told it would $93 and I ended up being $105. And I was only given 10 days from the start to complete the claim, I don't think it's long enough time especially if you have to try and come up with the money.

DO NOT PAY FOR ASSURANT! Paying stupid insurance for years. Quite literally thousands of dollars. Should be $0 to fix screen. *T-Mobile employee said it was easily fixed but I would have to fight them to do it*. And Assurant denied free repairs *Note lawsuits from repair vendors*. But approved replacement for me to pay an additional $50 more for deductible. And NOW I'm being blackmailed into sending MY phone, that I PAID FOR, to them!? Or else pay more, TO KEEP MY OWN PHONE THAT I PAID FOR! This is not ok. Greed, plain and simple. Assurant is a scam and T-Mobile backs them. Don't believe for one minute that T-Mobile doesn't get a cut of the $ action from Assurant. DON'T NOT PAY FOR THE INSURANCE. Save the money for yourself, not them! So flipping sick of corporate greed. 😡

Broke like my 100th phone at my backcountry job. Replacement ordering was smooth, it arrived quickly. Setting it up was pretty smooth as well, but it always had some kind of hiccup. Thankfully my phone screen still worked but I had to use wifi to finish my setup so I had to drive to the library in town cause I don't live in town in the summer. Long story short. Got it ironed out. I hate phone troubles.

Timely return, good device. It was somewhat of an easy manner when speaking with a representative to get the device replaced. As of today there has not been any issues with the replacement device received. I honestly have no further information to provide at this time.

The process was very easy and I received my new phone in less than 24 hours. Was completely satisfied with the process, though I did think the deductible was high for as much as we pay every month for the insurance. Hopefully I never need the service again, but they made everything very easy.

Too many issues returning the phone and no assistance from the Metro store in Pasadena, CA on Los Robles. Cash register guy was rude and the CSR to receive the phone was impossible and it was very frustrating to not talk to a live person to avoid all that I went thru to get my son phone replaced.

The screen cracked along the fold of the phone, on my Galaxy Z Flip 3, again. This is the second replacement phone, that required replacement due to a screen durability issue/early onset screen failure. It was originally claimed +1,700 flips open & flips closed, on the original screen for this phone. But I've had 5 of these phones now. The first 2 were accidents & completely my own fault, as well as occurring during the time frame when I didn't have the insurance on my phone. After that, I've had 3 including this current replacement. But the first 2 replacement phones from your company, died the same way: The main screens both cracked along the fold. There was no outer damage that caused it. It was simply a weaker screen material than what Samsung used originally.

The entire process to replacement my broken phone took less than a week. It was a very simplified process. My phone was broken front and back and replaced immediately with Iphone that appeared brand new.

My phone was stolen. Replacement process was fast and flawless. Took only 3 days to get a new phone. It was well handled by everyone concerned. The package was delivered by truck and the delivery person knocked on the door to be sure I got the replacement phone. No problems of any kind.

I had a great experience with my recent device replacement. The process was quick, clear, and smooth from start to finish. Both the T-Mobile and insurance teams were courteous, professional, and responsive. I received my replacement device on time, with no hassle. I really appreciate the excellent service and seamless coordination between both teams. Thank you for making a potentially stressful situation very easy.

There always seems to be a communication problem with the operators. Neither don't understand or not sure what they're doing. It takes far too long to get to the hands of somebody who knows what's going on. And to get to a supervisors like pulling teeth. They do everything they can to keep you from getting into a supervisor or somebody who has a little more knowledge and speaks a little better than they do. I'm not a bigot, are in any way. Upset that the they have to earn looking to.

It was quick and easy. Shipping was fast. Claim response was fast. Only thing is if you are going to upgrade the phone could you send the make and model thru the claim accept. email but other than that. It was a great experience. And send a message that you have received my old phone. But like I said this was a easy transition. And I'm loving my upgraded phone.

My daughter had her phone stolen and I was able to report it stolen, and have it replaced within a few days. I feel like it would be helpful if the $250 would have the option to spread it out over a few payments. It's a lot out of pocket when you aren't prepared for it!

My cellphone would not turn on after being fully charged. Since efforts to restart my phone were unsuccessful, I had to get another one. The new cellphone arrived in 24 hours which was a huge relief. I am grateful for the service and suggest that having this coverage is a necessity.

It was a nice experience with Assurant getting my replacement phone. The only thing that could have gone better was, the help desk could have spoken better English. I had a hard time understanding them when I contacted them. The experience getting my replacement was very easy and helped me to not worry about my replacement phone.

When filing a claim you guys are very quick and also mail the phone out quick. It's also easy to file a claim going through the application itself, saves time talking to someone amd answering questions over the phone, the application is a quick way to get a replacement phone when needed.

Great service as provided in the previous slide of the feedback. I would recommend Assurant to my friends and family due to the great customer service, quick response and the knowledge the employees had. Assurant made it quick and easy to process my claim and be able to get back to communicating with friends and family! Five stars all around!

Appreciate that Delivery was received with a couple of days. We soon went to T-Mobile store for staff to transfer data from old phone to replacement. Just missed our plug-in hole for connection to our earphones to listen to music. Additional contact with T-Mobile to connect our eSIM to be able to make phone calls.

My grandson misplaced his phone and though we searched thoroughly, it was never found. I called Spectrum to see if they could track the lost phone but sadly they don't have that capability. They referred me to Assurant, the insurance I purchased to cover situations just like this. I was able to file the claim online with no hassle at all. The new phone arrived two days later and I can only say that I'm glad to have made the choice to cover our phones.

When my phone was damaged, I did not have the Apple protection, however, I did have this insurance. The staff at T-Mobile made the request for insurance very easy. Overall, I’m very pleased with the ease and quality of the product that was returned to me. I would recommend this insurance.

I discovered that I had broken my cell phone late on Sunday night. I went online and followed their online claim process. Within minutes, I was notified that my claim was approved and that a replacement phone would be sent next business day. I received the replacement phone on Tuesday. Their process was extremely easy to follow and exceeded my expectations.

Great. Glad I had the insurance to replace the broken screen and the battery that wasn't lasting. Got here really fast. It's easy to do the claim. This account is under my mom's name Bertha **. I am her daughter. T-Mobile is great helping me transfer my info to the new phone.

Took almost no time or effort whatsoever! I received the new device less than 24 hours after ordering it online and it took only a few minutes to get it hooked up. You will a second device in order to connect the new phone and get it online but that is relatively effortless as well.

The entire process, from filing the claim to activating the replacement device, to returning the old device, was easy and completed in a timely manner. I have no complaints on how the process went. We received everything we needed to complete the process without any issues. My daughter is happy to have her replacement phone.

I highly recommend anyone to have protection for your phone. As my phone could not be repaired it was replaced with no cost. Having protection coverage is worth the small cost. It was amazing how fast the new phone was shipped over night. I bought it in to my internet provider so they could transfer all my data from my old phone to the the new phone. It all went well again at no cost.

Service processing was great. A Galaxy Android 14. Replacement phone received as far as charging is "slow & doesn't hold charge long." It leads me to say that replacement phone is a subpar refurbished phone. Don't particularly mind refurbish but charging issue is an issue. Also, had to purchase new charger.

The replacement of ice came to our house in one to two business days and exceeded our expectations. The replacement was exactly what the last phone was, but it was brand new and not completely totaled and lost like the last one. The item was the same color and model as the last one.

Getting a replacement & it shipped was so quick and easy. It only took 1 day. Setting up the phone was a little harder than I thought it would be but figured it out. Customer service was no help to me at all but I eventually figured it out on my own. There was an issue where I needed the phone shipped to a different address after it was received at FedEx but they made it work.

My phone screen was punctured when my phone fell with the cell phone holder onto my gear shift. The replacement process was very simple and pain free. I never purchased a replacement plan before because I thought it would be difficult. It was not and I would definitely recommend it.

I don’t replace my phones often but when I need it done it’s relatively simple and painless. I also love that my phone glass is replaced for free no matter how many times it gets broken. That saved my phone A TON! I’ve had insurance on all of my phones! My boyfriend has had to use the insurance the most and he’s always happy every time as well!

My iPhone failed and I filed a claim with Assurant on a Friday afternoon and my new iPhone arrived on Saturday morning! Great service and easy. If you don’t have insurance from cry, you should get it now! Xfinity customer service made it even easier. If you don’t have it, get it now!

Customer service was very helpful and was willing to help walk me thru the steps to do what was needed to help me get all the info to get the phone replaced or sent in for repair. I was very pleased with the courtesy and kindness and patience that was shown to me during this situation.

Got my replacement the next day. I would have gotten it quicker if Fedex had not been delayed. Assurant is great and the entire process was completed by me online in less than 10 minutes. I appreciate the fast service. My job requires me to use my cell phone for a lot of different reasons and applications. Thank you, thank you, thank you very much.

The sales person & the rep at T-Mobile were very nice. I just wish I could’ve picked up a replacement phone the same day, being that I was traveling and worried it would not arrive on time. It ended up being delivered at around 6 the night before I was due to leave.

I found my phone. I called to have a reverse and that was approved. I'm waiting for my refund and have my claim removed from my record. I spoke to an agent today and they said that they are working on refunding me my full amount of $53. Also, I told him I one of my claim reverse and put back on my account.

Everything went great and whoever I talked to on the chat was very helpful. He finished my application for me. Because my address was wrong for some reason and then he also finished the rest of the application for me. Then something went wrong. It crashed. I couldn't see my text. Last thing I saw was yes verifying my card but I couldn't tell if it actually went through and had to open a new chat window to find out if it had actually been processed and you know I was going to run late so otherwise if I wouldn't have been as much of a problem.

The whole process was super simple! I highly recommend this trade in service! The whole ordeal took about a week! I wouldn’t have been able to buy my new phone without this program! They gave an offer and I accepted. They received the phone and kept their word and gave me full price!!! I definitely would do it again!!

Refurbished phone replacement. When sending refurbished phones out I believe that when it comes to your system analysis team I think that they should run at least three or four diagnostic tests before sending the phones out to make sure there's no glitches inside of the system software. When I work for Apple I had to do it a good six times before we said, "Okay this is good. We can send it." There's a few glitches inside of the software on this phone but it's nothing I can't handle but I think that in order to give a great phone to somebody especially when that's been refurbished and remanufactured that it should be checked a couple a couple of times at least.

Prompt and excellent service. Upgraded broken phone which arrived promptly in 2 days. Returned item confirmed by email. Good quick service. No cost for return was a positive. It was worth the monthly fee for insurance.

I had a good experience with the replacement process. If the replacement device could be activated with the phone service provider, it would be very helpful. Also adding link on T-Mobile website instead of a phone number will help. The Assurant rep was very helpful when I called the number. The phone SIM card was activate immediately by calling T-mobile customer service.

It went smoothly for me. The salesperson explained what was available to do to file a claim and how long it will be to receive the new device. He said my phone was covered under insurance and it would be less expensive to get a replacement phone than to try and fix the phone and screen.

Fast replacement once payment is made. However, it is not obvious when to make the payment. This is because there is no notification that leads one to understand when to advance to payment versus leaving the claim thinking the replacement process is initiated. I thought that I would be notified via email when payment was due.

There was No muss and no fuss, I had the replacement device in no time at all. In Less than 24 hours, we had the new device, and the old device had been sent back. Everyone was Very easy to deal with, I would recommend Assurant and their 360 program highly.

The experience of trading in my outdated phone for an iPhone 16e was made successful and positive by our Spectrum Service Rep, Danielle! She was welcoming, friendly, professional, knowledgeable...Everything we could ask for! There is no question, whenever our large family and network of friends and work colleagues are in need of mobile phone services...We will be recommending Spectrum. Quality service, a fair price, wide selection of devices, and the customer service every customer should have! It is no wonder Spectrum is a leader in the field of Mobile Communications!

You guys sent the phone amazingly but Apple did not help. I give them a zero for assistance in changing my iCloud over. What’s the point of a new phone if you can’t get in your iCloud to transfer info. Maybe you guys can get some access to help reset iCloud so we don’t have to use others.

I always had AppleCare but I guess I forgot to renew, luckily T-Mobile worked with me and I was able to add insurance through them. Website is friendly user. My claim was approved right away and my phone arrived next day. With Apple nowadays it takes forever even if you do express replacement and if you are not home they will not leave your package!

It was easy to replace the device. Set up was a little difficult. I think this was due to the fact that I forgot my Google password. All in all though it was relatively painless. I would definitely recommend the insurance plan to everyone. I had to use this since both phones on my account were stolen.

It was easy to put a claim online. But I was having hard time to get a returned label to use. I was given rhe wrong info about returning instruction. They send me to the Xfinity store on Sherman, Evanston who could not accept the damaged device and told me about the return label.

Everything was a smooth experience and I am happy with my new device. The device got here promptly and I was really excited to open my replacement and have a good phone in my hands. There is nothing to change. Yes everything good and so far everything is good in my end.

Good service. No problems. Satisfied customer. Issue resolved. Speedy delivery. Great care. Valued service. Great company. No issues. All resolved. Satisfied definitely. Continued with company for their support and service. All service rendered in timely manner. All is great. All is well my service. Thanks for the great job done. Couldn't been done any better.

It was easy to file the claim and the phone came overnight. It was great! I get my coverage through T-Mobile. The price is not bad for insurance especially when you know you will need coverage with children!

It was an easy process and it was fast and the product was excellent condition. I would recommend this to anyone. My grandson for two months could not find his iPad or tablet so I went to T-Mobile and they said that I should put in for replacement. It was very easy to do and I had the tablet in just several days. I have used them in the past and had to wait almost a week for the new product so when the product came in so soon, I was glad.

Everything is done, I received my device, and I'm happy now, there just needs to be more communication between your workers, but overall a decent experience, wish it would've have been, shorter time. And that the communication was better, but the floor managers were very helpful in getting my claim taken care of. Thank you!

It all went well. Had my phone in a couple of days. Very happy with the service. I would recommend this service for anyone who buys a new phone. My son's phone stopped working and we got a replacement phone for about 50.00. If we did not have this we would have had to pay much more for a new phone for him.

Process was an easy, streamlined experience. Having phone stolen is already tough but going through this process of reporting it lost was a relief to get it done as quickly as possible. Only thing was the delivery date was actually delivered a day late. But nonetheless it got here perfectly fine. Thank you.

Excellent customer service—everything was handled promptly and professionally. I truly appreciate your support during such a stressful time. Thank you! From start to finish, the team demonstrated kindness, patience, and a deep understanding of my concerns. It’s rare to find such genuine care and efficiency. I felt heard, respected, and supported throughout.

I am very happy that I paid extra for the preferred plan. I hadn't had my device a year before the battery started being faulty and that investment was hugely beneficial in getting a replacement sent. Even with the replacement device being a refurbished device, it has already alleviated the stress happening with my battery dying so quickly.

My experience with Xfinity in trying to deal with a broken phone that did not work, was a bit of a nightmare. After filing my claim with Assurant, They ended up making it a great experience in the end. I submitted my claim and the phone was here as promised in 24 hours or a day or two. They made it an incredibly wonderful experience.

The claim and replacement was expedited quickly. Very impressive service. We were pleasantly surprised that thru your info and Federal Express we were able to track the shipment from the time it was picked up by Fed Ex until the doorbell rang and a cordial Fed Ex driver delivered it to our front door.

Everything went smoothly with the claim. I received the replacement phone the next day. The instructions included with the replacement phone made the set up of the new phone quick and simple. I would recommend Assurant to family and friends.

This was an easy process. It was seamless with no issues. I was satisfied with my replacement phone and the entire process. I really can't think of anything further to add because everything went so smoothly. Thank you for making this an easy process.

It was replaced by the Metro office in Ft Myers. The CSR Samantha was extremely helpful. She advised me that I had insurance and only had to pay the $50 deductible and the new phone would be delivered to my home shortly. I was happy to see that she informed me that I had that insurance because it saved me over $80. That's important when you're on fixed income. I have been a Metro PCS customer for over 20 years and this experience allows me to continue being your customer

My son's tablet was lost. I filed a claim to replace it. I was sent a bigger, and I assume, updated version of his former device. It arrived within 2 days. The confusing thing is that they still sent instructions to send the former device back or be charged for the full price of the replacement.

Great experience super easy and quick. Got my new phone next day and it was super simple to set up. I didn't have to worry about paying off the rest of my phone before getting a new device. I had enough smarts to get insurance. I go through phones so fast.

I was expecting this to be another fight with another insurance company, but the whole process was very straightforward and I received my new device within a few days. Although the device was refurbished, it was in very good condition. Certainly much better than the one that I broke. Excellent service!

They helped me right away. Customer service was great. But phone was delayed and I had to wait 4 days for it. Also there was something wrong with the phone and so they needed to send me another phone which was sent to store and I got it like 4 days later.

I've been with y'all ten years. Broke one my phone, paid to replace it and then it gets stolen. I don't have the money to repay to have it upgraded or even fixed. You'd think being with the same company so long they'd have a promo or something that could help me out with.

Happy with process of opening claim and receiving replacement phone. Simple and easy to complete. Information came with replacement was clearly stated and helpful. First time using mobile care and impressed with it. Highly recommend it to friends and family. I would only add that the follow up emails were helpful as well.

Cellphone received was used and the battery don't last long and we are not happy at all with the replacement phone received. I really want to see if I can get another phone with better battery life or an upgrade because is really frustration charge the phone twice or three time a day. The phone that I had before the battery was on better conditions.

I'm very happy but most importantly very satisfied with your service. Everyone I've ever spoken with or texted with has always been very pleasant, courteous, and helpful. Personally though I would like to be able to speak with an actual person rather than using chat, but that's me. I feel that every employee that has ever helped me (and there's been quite a few because my boyfriend breaks his phone at work probably at least 3-5 times a year) has worked their hardest to make sure there wasn't any issues with my claim so I could be able to get my replacement phone as quickly as possible. I would most definitely recommend your service.

This was my first time purchasing and using a service like this and it couldn't have been an easier process. The claim was filed on a Sunday and the replacement phone arrived on Tuesday. I will definitely continue to use this service in the future and will suggest that my friends and family do so also.

I had an event that cause a total damaged of my phone. I immediately contacted the Assurant insurance provider. I spoke with one of their representative, she was able to help me and even explained the contract agreement that I have with the Assurant company. She is very good and definitely help me resolved my problem. I called Friday to file a claim and the replacement phone was delivered by Monday afternoon. Great service!!!

It was a lot easier to enact my insurance claim by calling the number provided and speaking with the representative. He was very knowledgeable and kind and very helpful with the process and making sure the claim was filed correctly and accurately. Once the deductible was paid my device arrived within 2 days.

Everything went well. The phone is fine. I just don’t understand why the high deductible. My car deductible isn’t even that high. I could have found a phone anywhere for that deductible and possibly even got an iPhone 14 or 15 for that $400.00 deductible. Seems a little unfair, should at least been able to get an upgrade to a 14 or 15 for that deductible. Just saying!

I didn't encounter any issues with my replacement device. I am completely satisfied with the device which arrived in a fast, timely manner. Once I received my replacement device, it came with instructions how to set-up. The setup process was quick and easy and I'm completely satisfied with my replacement device.

After trying to do it online, I found I couldn't go back and make any edits and I was able to get the option I wanted so for that I give the online function poor rating. When I called, it was handled with professionalism, and a happy and understanding and polite person who handled everything in just a few mins.

Easy to use and got an answer in a timely manner. Device was sent out and recieved, easy to turn on and get everything transferred to the new one. Return package is included and do not have to add anything else because it's everything there and available for you to send out.

For the most part I was very satisfied. I had to go through several people before I got to the right one. There must be an easier way to reach the person you want to speak to. Staff was very friendly and helpful. Associates all seemed to want to help to get me to the correct person.. You need to review the step involved for the phone help.

My son's phone was stolen. Filling my claim was easy and quick. It took less than ten minutes to complete, and I received an answer right away. We got a replacement phone in less than a week and the package included instructions as to what to do next. This is my 2nd replacement phone.

My phone was dropped an broken in a dramatic and tragic accident. 🥲 (I really just dropped it and it hit a table gosh darn it.) Assurant made the claim easy peasy and the deductible was reasonable. New phone sent and received within 3 days. Woohoo! I'm very happy with how the process was precise, guided, and streamlined. Only thing is that I'll miss some things that were on my other device.

It took a few tries to get it fixed because there was an attached number, but got it replaced. I was satisfied with the replacement and timely manner of the new phone. Another happy child has her lifeline back, a 17 yr old and no phone is the end of the world, so I really appreciate all the help I received. I would recommend all parents get insurance. It was a matter of replacement or upgrade for a good price. This survey took more time than getting the phone replaced

Everything was perfect. The amount of time was good. They made it easy for me by giving me a good set of directions. The cost of 100.00 was not a bad amount. The returning of the broken phone was also easy. I will be able to tell other people that this was a fair and reliable way.

No suggestion or remarks concerning the experience. All was fine, could have been delivered faster but I'm ok with it overall. I'm not really clear on what more I can share other than I'm happy I got my phone back working. My goodness all of this writing gives my fingers a cramp maybe try not asking us to write a review. When we already do the numerical survey should be enough

My experience was nice and smooth. No issues during the process. If I were to write anything not positive it would have to be the amount of time you have to return old device. Due to my schedule I was cutting it close to 10 days, almost getting the extra fee.

I needed a replacement phone and was very satisfied with the process of filing a claim and receiving and sending back my phone. It was all easy to understand and very simple. I only had to pay $100 through my insurance to replace my phone, which is so little compared to what the phone is worth and very affordable.

It was very professional and accurate. I was taken care of very well and done in about 30-35 minutes. I was extremely satisfied. She helped me transfer all my contacts and photographs and my text messages also. She put the sim card in and showed me how to get the screen saver I wanted

Phone was sent out and replaced easily online didn't have to struggle going through the phone system and didn't need to talk to a representative. Phone arrived earlier than expected and with description on how to set up. Thanks! We will definitely be using the services again.

Screen broke after 2 days win new phone it had a screen saver on it that they received. It a case on it. It wasn't dropped. I opened it probably 20. The screen started cracking. Great service, the time that it took the received phone was great. But the device was garbage

Easy to make claim online and quickly received replacement device, highly recommended when you have teenagers who do not take care of their phones, and as an parent you know what I mean when I say this. It is worth the insurance payment for these phones. Do not go without insurance for your phones

My replacement was delayed by a week because I did not expect the reverify email. During my support call I had already verify my shipping address, so I did not check my for 3, 4 days because I was sick. And I was expecting my phone to arrive on the day that given by the customer support rep.

I went to replace my screen protector and realized the back of my phone was cracked and couldn't get a new screen with its condition. Asked for a replacement and they went through all the steps and handled everything quickly and professionally. Delivery was quick and painless. Had just replaced my wife's phone, so it helped that she was familiar with the process too.

Experience was great! Easy to file claim and received replacement phone quickly. I knew exactly what was going on and when. The deductible wasn’t that bad considering the age and type of phone being replaced. Only problem was getting the replacement phone set up and had to contact Spectrum over a separate phone. The QR code nor website worked to activate. The replacement phone looks perfect and brand new. It is working just fine. Will continue to get protection on all my new phones going forward.

Aggravation of experience with phone found for replacement & being sent OVERNIGHT, only to be sent a msg 2 days later saying it wasn't sent. Mixed msgs re: HOW to replace, ie: buy any phone, has to be Spectrum phone, msgs sent to phone that was LOST/STOLEN with codes, etc.

The entire process was fast and very easy. The shipment and receiving of my new device was super fast and there were detailed instructions on how to send my old one back with no hassle. They sent me the box and the shipping label. I would recommend Assurant to anyone, they're extremely helpful

Thank you for providing excellent customer service. I am very pleased with the insurance that I have for my mobile phone through Assurant. Continue to provide the customer service that you do because I am sure there are more customers that are just as pleased with the service that you provide. Thank you again.

No issues when returning or making the claim. Glad that I have the insurance to use. Thanks for making the system easy to use for the user. I will let my colleagues know about the service and option. For the price it is affordable. I would recommend providing a shipping guarantee to the order.

The process of filing the claim is easy and get approved instantly. Basically just filing out the information on phone and what happen to the phone and it'll tell you the result right away (I assume). I received the Fedex tracking on the same day and got my new phone the next day, which is relatively sooner than I expected so I don't have to wait with not having phone. I feel it is worth it to purchase the insurance plan on my phone because of its ease and speed when something really happens.

I had to replace one of my phones, which I received in a timely manner. I was able to use it right away. I was just disappointed I was unable to get my photos transferred. I just wish that my phone bill would be added with my cable bill. I should only get one bill for everything.

I called the support number in the materials with the phone. The agent that I reached didn't want to help me with the initial setup. He said I had to call someone else. I told him that the materials in the box said to call your number for assistance so I am calling you.

My experiences using Assurant have always been excellent. I file a claim, they send the new device and they leave me with clear instructions on how to set up the new phone and how to send the old one back. Very pleased with this service and totally worth the money I pay for this insurance.

It was so easy to get the replacement device. No really long hold time, didn't have to go into the phone store. It came in 24 hours. Was easy to get everything switched over to the other phone, shipping the damaged one was very easy. They provided a box and a label. Any post office will take it.

Was great and easy service to use. Wouldn't change a thing. They were friendly and very helpful. Fast and easy service. Would definitely recommend in future to friends and family. They were helpful when it came to getting me back online and back with service on my new phone replacement. Thank you for the great service and help that you offered....had no issues or problems with the service I received....

The process to make the claim was super simple and smooth. Super easy! The phone was shipped via expedited shipping which made everything even more amazing. The new phone replacement was like new and the transfer was seamless. I did have a glitch at checkout that prevented it from taking my payment but it was my bank preventing the payment in case it was a scam. Confirmed it was me with the bank and made the payment for the claim.

Was wicked easy to submit a replacement, they gave me a step-by-step guide and sent my device overnight. Shipping the item back was wicked easy as well. Thankfully, we don’t have to do this process a lot. When we do, it’s always beyond easy. Gives us peace of mind knowing that everything is streamlined and easy.

My son's phone was lost and I used my insurance to get him a new device and I was very happy with the process and time it took to come. I would recommend this service to anyone. They took no time in replacing the device. They also did not give me a hassle when I allowed him to set his device up.

I am more concern with making sure the experience is good overtime. Not a one time communication. I am more interested in a long lasting relationship based on constant exchanges and mutual consent. While I appreciate the great one time service I have had some bad experiences with your company.

So far I have had a great experience. I am having an issue currently charging my defective device. I need it to be charged enough to reset to factory settings prior to sending to Assurant. I am hoping to get it to UPS today. Assurant has been nothing but helpful and prompt.

Very quick and Very easy. Received my phone within 24hrs. Everyone involved was very helpful and friendly. Thank you very much. Although process on returning phone and trying to give a friendly return.

Excellent jobs. Good customer service give going forward to the customers, I be like to share to the all customers to be that experience was my first time to call customer care but is so good customer care so please call customer care and in they take care your experience. Give word good service to all customer service team members.

My experience with Assurant was great. My order was easy and I received the the phone fast. I ordered a replacement and was able to get it right away. There is nothing that needs to be improved. I don't know what else to write. But I am very thankful.

It was great. I had no problems with anything involving the phone. I will refer or just let others know that replacing my phone with this company was a breeze. I gave 5 stars on everything. Thank you. Carmelita

I was happy I could get my device replaced in such a short amount of time. The process went quick and I was satisfied with my replacement device. I was also happy that I could switch my sim card and it the activation process was quick as well. This process was simple from start to finish.

I had the absolute worst experience dealing with them. Customer service is absolutely terrible, I was lied to by multiple employees, including a supervisor about my claim. I’m honestly so incredibly dissatisfied that I wish I could give them a 0-star review. I will definitely be saving my money on phone insurance in the future and put the money aside to just fully replace the device myself if something happens instead of dealing with this terrible company. Will not ever recommend to someone because it definitely isn’t worth the money and the company overall sucks.

Had to call to file claim due to form not having enough options. Damage was the lifting of the inside screen of fold 5. People on phone were very nice though call took about an hour due to being transferred between departments. Even got a newer version of my phone which I wasn't expecting!

Amazing service.reliable Internet and fast phone with features I like, phone fits in my hand perfectly with features I can learn and customize to my liking. The phone is nice and new updated features like Gemini... Internet is running good, good is quick to pick up what I asking of it. I can customize settings of keyboard and apps display.

My experience was wonderful. No complaints. ❤️ Would recommend to my family and friends who are in need of a phone protection plan. Again my experience was a great experience. No complaints at this current time. Love the help from the customer service team and I highly recommend Assurant to anyone looking for a phone protection plan in the near future.

My experience to replace a phone in my account was easier than I imagined. I am very grateful for the services provided. I am not tech savvy, so tracking the package was challenging for me. I may have erased the email. But the package came in a timely manner. Still the replacement was somewhat questionable if it was a different model of a phone? Time will tell.

Once I received my replacement phone, I had difficulty signing into my Samsung account. It would have been nice to have contact information to help with this. That would have made my entire experience worthwhile. Hopefully, you can add this to your replacement process. Otherwise, I felt that the service I am paying for each month was an extremely good value.

The process was quick and simple. Just wondering if I will receive notification that my returned device was received. Other than that, I received the correct assistance in a timely manner. All associates were very helpful in getting my new device and getting it all set up and ready for use.

The insurance was great. Filing and tracking my claim was fast and easy. While it seems to be standard practice now, it was very nice that they sent the replacement device first before having me send the damaged phone back. Would strongly recommend this service for anyone needing insurance for their phone.

Have a free activation coupon to take into store if phone activation does not work. Had a very difficult time at the Authorized Retailer Metro by T-Mobile 905 West March Lane in Stockton, CA 95207. They wanted me to pay an activation fee (right now!) of $25 to turn on the phone after explaining what had happened and told me they could do nothing to waive the fee. I had to hire a car to pick me up and drive me to another store the saleswoman at Metro by T-Mobile 6138 Pacific Ave stockton ca 95207. Helped me stating I will get it waived because it is under insurance. Because of last contact with different store I give 5 rating.