Assurant Phone Insurance Reviews

My Galaxy cell phone glitched and was unable to charge it. I went to the Aurora Xfinity store on Hampden & Tower and was advised that my phone was insured and my warranty would fix or replace it with a deductible of $99.00 way more affordable than a new phone. I was assisted by a very friendly and knowledgeable tech named “Angel” at the Xfinity store on Hampden & Tower, Angel went above and beyond to assist with my warranty phone replacement. He was knowledgeable, articulate, patient and friendly. I was impressed with how quickly my warranty phone arrived and how Xfinity provided such excellent service & support to get me back online with all my data synchronized to the new phone.

USPS picking up the damaged one was the only thing I had issues with. Took two more days to ship it to you guys. They wouldn't take it from the mailbox. Everything from you guys was super easy to follow and the replacement device works perfectly and is brand new.

Getting the replacement was easy and customer service was great. I didn’t know you have paid extra on top but it worst it. The new phone when I took it to TMobile to impaired the customer service person the screen was scratched, I was disappointed because of that but other than is Ok.

Well, my experience with this is that I received it back in a timely manner and that I have to take to T-Mobile to open. Other than this I was satisfied. I think that now that I can't find my watch, I may have to see what happens under these circumstances

My phone was damaged when it was thrown from my vehicle by the person who stole my truck. I was worried that I was gonna get hassled as this doesn't happen everyday. Assurant was very understanding and approved my claim immediately! I received my replacement phone within a couple of days and the return process for my broken phone was easy! I would recommend Assurant to anyone who owns a phone.

Everything is smooth as far as operating. Dislike the $15 a month for years just to lay a deductible of $100 for a refurbished phone. The cost is reoccurring and basically pay a penalty when using the service I subscribe to. Feels like something an upgrade almost make more sense to do.

Great experience. Customer service made my experience very simple. They were able to walk me through each step, what to receive in the mail, how to transfer my information to the new device, and how to mail back the old device. They also advised me that if I have additional questions, to please give them a call back. By far the best experience I’ve ever had.

I received my replacement phone through insurance and the eSIM card that came in the same package with the new or refurbished cell phone did not fit into the tray for the SIM card to be inserted into the cell phone.

Everything ok 👍, appreciate your efforts, thanks. Everything was in order, easy, thanks again. See ok you next time ⏲️ appreciate all your dedication to your task at ✋️. Again, thanks. 😊 Good insurance company, effective instructions, highly recommend in the future. 👌

Coverage should cover accessories on whatever the replacement phone is so additional expenses are not incurred or at least offer a credit on new items. My phone was less than 2 years old when the screen started turning green. My replacement is great but no screen protector or case. It's $40 I cannot spend. I was told that because my phone was out of production and didn't qualify for a replacement cover or screen protector.

The phone was lost and I put in for a replacement, but my laptop would not take the information, so I called and got this wonderful person. She helped me get the paperwork filled out and it came the next day. Very pleased with the whole thing, thank you very much.

Thank you for making it such an easy and no stress process! I had no idea how stressful losing a phone is, but this whole process made it so easy and quick. We had the new phone within 48 hours of losing the other one! Assurant, please keep up the great service and great speed!

The replacement was fairly easy to do at the T-Mobile store. It took a week longer than they had told me. It took about 30 minutes to transfer my information to the new phone. Employees were nice and very helpful.

I couldn't turn phone off or on. Fully charged, it would drop in less than 10 min. The lady, at the store, discovered the battery was swelling, needed to be replaced. So she called, explained, the problems with the phone, that day, everything was taken care of, 2 days later, my new phone arrived. Went back to store, they, charged all my pictures and numbers to my new phone.

Very nice. We are having an issue with factory reset on IPhone. Wish this was easier. I would recommend replacement insurance something as expensive as iphone. Didn't take long to contact somebody and have them start the proceeding of getting our replacement. I would like to have it changed to free overnight delivery, because when your phone is broken, you need to have something immediately. And that's just my opinion.

Assurant made it so easy to replace my phone after I broke the screen on accident. I had a new phone within a couple days and the instructions made it super easy to switch over. The deductible was much less than a new phone would have cost me and I would highly recommend getting this insurance!

Very smooth process. I highly recommend it. The turnover time was excellent. I had the device the very next day. I was very satisfied with the company's customer service. I definitely think it is an excellent idea to have this service. This service provides peace of mind. Having this service will definitely save you money if you encounter a loss or damage to your device.

l was glad I reached back out because I encountered a representative that didn't mind assisting me. I received excellent customer service and am grateful I was able to get the assistance I myself didn't realize I needed. I upgraded my plan to include Netflix. Just need to get it activated.

I love the application process and also that you included a Sim card with the phone replacement. It gives a sense of easement to the customer in not having to order another Sim card and waiting additional more days for that to be delivered. The fast delivery service is great in arriving within 7 business days.

Customer service was efficient but never told me I had to pay any money for the replacement. I was never made aware of the charges until after I was sent a link to get another phone. Thank you for your timely response and feedback.

Lost phone was replaced easily and in a timely manner. The representative that responded to my call was efficient and knowledgeable. I had no problems and the phone was received within two days. I was completely satisfied with the agent and phone. I would not hesitate to recommend Assurant to anyone.

It was an easy transition and a great response from the company and fast and Rapid. I appreciate it. I would recommend having this insurance on your phone all the time. I've had it for many many years and every time I've used it it's been great. I appreciate the insurance.

Quick and easy to get replacement. Great service. Happy with how the process was replacing my phone. I would definitely recommend getting the insurance in the phone. The refurbished phone was just as nice as my original bought phone. The set up was easy to follow and the delivery was under 2 days.

The experience was extremely quick and easy, very happy with my replacement. The process was simple and transferring my data couldn’t have been easier. I’ve paid for insurance for many years and finally got to use it. I got the exact same phone in the same color and the replacement seems to be working great so far. I’m very pleased with the result.

I understand that Assurant is the protection for the phone companies and I have had nothing but great service and excellent customer service. I appreciate how easy the process of replacing the phone was. Being out of town and knowing that with our devices being still covered, gives us the peace of mind we need. Thank you.

My daughter dropped her phone at work. And the screen became good, it's darkened and glitchy. The T-mobile store was very helpful with helping us log in to our protection plan and showing us how to file a claim So that she can get a new phone. The claim was filed and approved very quickly, and the new phone came less than a week later. My daughter was very satisfied with the phone.

I would offer zero if possible. Submitted a claim. Received a "Requested and Approved" form from Assurant for a claim with One Part. One. That's it, simplest claim in the history of car repair. After work completed and customer paid their deductible, Assurant switched their story and pricing. Their nebulous "pricing guide" they rely on Google, only offered to pay us less than the actual cost us to buy, and the amount they approved. Kept blaming "Claims", and blaming "Payments". Spent two days charging us for a non-existent Rental Car, which we do not offer. One guy swore they only Pay "List Price", on their recorded line. If they bother to listen to the recording(s), it is a textbook case of numerous failings on their end for their own clients. Dealership invoice we submitted to get approval clearly states "List Price". Never was able to escalate to a human who didn't just spout "company policy" as the reason for undercutting their own approved amount.

The damaged iPhone 13 should have been delivered on June 28, 2025 by the required delivery date. However, it is delayed and still moving through the network. Will I be charged with the replacement device fee? I have screenshots showing it was to be delivered by a specific date and then screenshot of it being delayed.

My experience with Assurant was fast, reliable and they actually care about their customers' needs and wants with devices that are replaced. I would highly recommend these individuals with electronics. And they are not too pricey. My deductible was actually in my budget. Good job Assurant. I'm sure I will be back in the near future.

My phone got damaged. I'm so glad I got Assurant protection, when I called to file a claim, the process was easy and fast. I just pay my deductible and in about two days I received my replacement phone. I really recommend getting Assurance Insurance when you purchase a phone. Thank you Assurant.

I have had Assurant ins. For many yrs I can always reassure that when I have an issue with fixing or replacing my devices they make it easy as possible every time. My husband broke his iPhone 7 plus and they upgraded him to an 11 due to the 7 no longer was available. Thank you assurant!

My claim was fast, easy and simple. I opened the app, started a claim and poof my new phone was on its way. I love Assurant. They work fast and try to give you the best experience possible. So again thank you. I would definitely recommend their service. I am very pleased with my replacement phone.

Overall, I am satisfied with my replacement device. The process is fairly easy. My only hiccup was not remembering my device password. I had to go to T mobile 3 times to have it reset. My phone arrived quickly oven though my claim was filed Friday night. I received my replacement device promptly Monday morning.

The process was easy and fast to get a phone replacement for my phone that stopped working correctly. After I filled out the replacement info online I waited but I received no response. Once I called to speak to an agent personally after two days then the response was fast.

At first I was really worried about the process, then after finding out how the process worked I was a lot more comfortable. I got my replacement phone before I sent my old phone in. The new phone was delivered in a few days. I needed a little help activating it with my provider, which I went in to them for that. Then I sent my old device in the box my new phone was delivered in.

Screen cracked but tablet was functional. Filed claim and received replacement tablet option. The replacement tablet was received in 5 business days. A data transfer between old and new tablet was completed at a t-mobile location. Old tablet was mailed back at part of the agreement in the filed claim.

This device protection is amazing and a MUST to protect your devices, you get an answer fast. I got the new device just 3 days after I placed my claim. Super fast and well explained. Since the call I had to talk about my cell phone issue, it was easy and fast.

This process is very simple, all I had to do is call the company. They sent the new phone. I had 10 days to ship back the other. I'm still in the process of waiting for it to arrive. This is the second time we have had to use this insurance on this particular phone.

Great service and was able to help me get a new phone within seconds. Very friendly and fast service. I would recommend. My phone came in the mail so fast I was really surprised. Even the process was fast. Hopefully this recommendation helps everyone to get insured with them because this is a great company.

I just got my replacement iPhone XR, and honestly, it feels like a fresh start. Even though it’s not the newest model, there’s something reliable and solid about it — the design still holds up, the display is vibrant, and Face ID works like a charm. After dealing with a glitchy phone for a while, having this XR in perfect working condition feels like a serious upgrade. It’s fast, responsive, and just fits seamlessly into my daily routine. Definitely a reminder that you don’t always need the latest to have something that just works.

I have never had to use or file a claim before through Xfinity. I was relieved when I was informed that there was no deductible required to replace the phone. I was also pleasantly surprised to receive a newer version of my old phone. I highly recommend carrying the insurance!

I was very content with the service provided by your company. Between you and T-Mobile, I was able to replace the phone quickly and easily. I am pleased with your service and would use it again and again.

Thank you for your help. I received my phone quickly and it is very efficient, thank you again. The phone was a different phone than I had before, but this phone is ok in my book. This phone has three cameras, which is great. I take a lot of pictures of my kids and my pets. I love the quality of the phone and the phone takes really clear pictures. Also on this new phone, it holds a charge longer which is good. I need my phone for work.

My worst nightmare came true - I lost my phone and it was not returned. However, the replacement phone arrived the next day. I appreciate the fast delivery and hassle-free process. I went to T-Mobile and they helped me set up right away. I'm grateful I had insurance even though I never had to use it for the years I've had. You just never know.

My phone was cracked and it was under warranty and there was no issues about the payment. I had to make for the coverage of the phone. You pay your copay and answer a few questions and take the customer service. Instructions on how to send back your old replacement phone, everything was clear and precise.

You provided an 'Excellent' service. My phone was broken and I called you, you made feel confident that it would be replaced and it was in a very timely manner. I called you and on my try at trying to contact you I got results. I thank you for your concern with my problem.

The experience went smoothly and I am very pleased. I want to thank everyone that assisted in the claim from beginning to the ending. The call takers were very helpful and understanding and answered all questions and concerns. The phone came within 24 hrs as they advised and ready for use. Again thank you.

We were on vacation when my son's phone broke, we were able to get a replacement the next morning, hassle free. I am very happy with how easy the website was to how fast the delivery of the new phone was. Kudos to Assurant. We are happy to pay the fee monthly to get this type of service.

Couldn't get the phone activated and now I have to wait for a replacement SIM card which should be arriving tomorrow, Friday, 6/27/25. My husband has been without his phone for 9 days and he is very frustrated. I never had any problems like this since I have been a customer.

Great service through and through. The directions were very easy to read on making my claim for my new device and then after that it only took about 2 days to receive my device. The setup instructions were short and sweet as well as the repackaging that was all included

I received prompt customer service when I discovered my phone was damaged. It was easy to start my claim and I received my new phone in a very short amount of time. Overall, I was very happy with my service! I intend on continuing my service with my replacement phone.

Only issue I had was that the associates kept asking me if they could send a code to my BROKEN phone. I said NO BECAUSE IT'S BROKEN. Not going to lie, it was hard to understand the associates with a language barrier and the crowd noise within the store. Thanks

I recently had to file a claim through Assurant for my damaged device, and I couldn’t be more pleased with how smooth the entire process was. Filing the claim was simple and user-friendly, and I received clear communication every step of the way. To my surprise, the replacement device arrived quickly—much faster than expected—and was in perfect condition. The instructions provided made the transition seamless, and I was back up and running in no time. It’s never fun to deal with a damaged device, but Assurant turned a stressful situation into a stress-free solution. Highly recommend their service!

It’s fast delivery once the claim was filed, we got the new phone with one day. But working through the claim process and setting up the new phone when the old one would not power up was challenging! If they could make that process easier like finding your account number and password secure but easier to recover and tips on how to move your data off your new phone if your old phone won’t power up and it is not in the cloud.

Damaged Phone was replaced in timely manner. Took new and old phone to T Mobile store to get data transferred from old to new phone. Had to upgrade from Galaxy note 9 to note 20. Came with box and shipping label to ship back old phone. Came with new SIM card if needed. Store took SIM from old phone for the new phone.

Everything was simple and fast. The online process. Even the return process. Just sharing what could be made better.

Although my I had really good experience with a virtual assistant, speaking with a live person would make the experience worth while and more meaningful. It would be a great idea to speak with that live person because speaking with someone other than a virtual assistant will ease a person's mind. Not to mention the experience they receive will be unique to every person as well as make the experience more eventful.

Only three days past between submitting a claim and receiving the phone. My claim was approved in minutes, which was very satisfying. The phone was in perfect physical condition - exact same model, color & memory capacity. What’s not to love? Lastly, frequent email was sent with a tracking number.

My cell phone was not allowing me to make or receive calls. The manager at Xfinity said I could file a claim which he did for me, gave me the package to take to the mailbox store and said if I had any trouble, let him know. I had no trouble.

The phone call experience I had with the employee was great. I explained what the problem was and got the help I needed without any problems. I was told my replacement device would arrive the next day and it arrived the very next day as stated. I came with information about the replacement and information about the shipping of the damaged item.

My girlfriend's phone was stolen and I had the insurance on it and it was replaced within 5 business days. I was very happy with the quick response and getting the new phone for her. I have put the same insurance on the new phone now as well in case something like this happens again.

It is quite frustrating when you cannot talk to an actual human being. Keep the requests for warranty through the store. And pay them extra for providing so much service. I have enjoyed T-Mobile for a number of years. Your wifi has been fantastic and I just can't say enough about the service you get at the stores.

My nephew broke his phone. He is on my plan. it was very easy to request a replacement and in fact it was delivered the next day after filing my request! Assurant made it easy to return the broken phone. The whole process was very easy and the reps were very helpful.

The staffing don't know what they were doing when I called. I had to explain it to them more than 5 times on what I wanted. They also don't understand English language, along with that they like to put you on hold a lot and then hang up on you.

Everything was quick and easy. Customer service was knowledgeable. The online service was easy to follow the prompts as well. The replacement came within 48 hours because we did the claim on a Friday so Monday we had the phone. To port over the information from one device to another was easy. We didn't need to go into a store anything. All steps was self explanatory.

Very easy and very fast. Thank you. I lost my phone and had to take it to the store to get it activated. That was also very easy and quick. I was able to retrieve all my info except my pictures that I did not put in the cloud. That was my fault. That won't happen again. Again. Thank you.

Had to return the damage phone and got a replacement. The new phone arrived and the same package was used to return the damaged phone and the instructions were very understandable and easy to use. I would recommend the process to anyone. If I had to repeat the process I would be very comfortable with handling the process. This was the best experience I have had with filing a claim.

I reported a claim and the representative was working with was unhelpful. I explained to him that my phone was completely water damaged and will not power on and I was at the T mobile store filing the claim and he insisted that he couldn't assess my account without sending a text to my phone which couldn't power on due to damage. So 2 hours later going through a constant back and forth with this representative he shipped the phone 5 to 10 days ground delivery instead of overnight delivery. Extremely horrible experience.

It was fast and easy to call on the phone and get all the answers I needed to be able to use my device... AND I want to get a new watch but with two already that is a lil too much for me.. But in a few weeks I will try it again.

Overall good experience submitting a claim and receiving a new device. At first I lost my signal and the claim was dropped. I had a hard time retrieving it but then I was put in contact with someone via chat. The person was very patient and redid the whole thing. I received my device in less than 36 hours.

It was a fast replacement with no hassle at all and the phone store was very helpful in helping me get the new phone switched over so I didn’t have to do to much to the phone except transfer my data over to it and wipe the old phone data off and end it ba.

I placed a claim to get a replacement device after my original received fall damage. The process was easy to complete online, and the replacement device was mailed to me in a timely manner. It was also easy to return the damaged device in the prepaid return box sent with the replacement device.

Was taken care of immediately by a great service agent. My new phone works very well and I hope not to have any new issues with it. But if I do I can count on Metro PCs to correct the issue. I will recommend Metro PCs to any friends and family.

I received information regarding my claim with the first agent. Called back to speak with someone from United States. I finally received the help I needed. Going through chemotherapy and radiation the phone was important to me. The second agent knew his job and was more than helpful. 72 years old and didn’t really understand everything.

Replacement was inoperable. Freezes, ui system not responding and would power cycle 5x thru put the day. And it should have been replaced thru warranty and not thru insurance. Being that my phone screen isn't cracked nor is my camera damaged not even water damaged but they still wanted me to do thru insurance.

A camera lens in my phone was crushed. Filed a claim and had a new phone within days. Did need instructions though on how to transfer everything from the old phone to the new. I had to call T-Mobile on how to do it. Just hooking up the phones didn't work. Had to move the sim card from the old to the new first.

Phone replaced is actually used by 18 year old grand-daughter. She was able to transfer everything over to her new phone. She wasn't sure about the requirement to send the old phone back, and a little confused on how to send it back. She figured out what to do and sent the old phone back.

I was surprised that everything went well and very smoothly. I am very happy. The agent at the Xfinity store went above and beyond for me. And there was no hesitation on Assurant's end to approve my claim. My replacement phone was in my hand on three days, it died on a Friday afternoon. I was relieved to know my phone was completely covered. THANK YOU VERY MUCH!

I am very glad I have this insurance on my phone. It has been a easy experience for me. I will gladly keep the insurance on my phone on my new phone as well. I do love my t- mobile account. My niece loves her iPhone too. Maybe one day I will get a watch to go with my phone too.

My daughter's beloved Galaxy S9 fell in the swimming pool during our vacation. So, it was quite literally, dead in the water. We placed a claim through the T Mobile app and within a DAY after paying our $100 deductible, had a replacement. Super easy to place the claim though T-mobile app, super quick service. Couldn't ask for better coverage. We avoided many tears by using this service.

Phone insurance has always been worth it for me! My old phone was scratched and the battery was shot. It was an older model phone so they replaced it with an upgraded version with amazing battery life and no scratches. Came with screen protector on which is a huge bonus (no one likes putting those things on). Overall fast, efficient experience. Never had an issue with this issuance company.

When our replacement phone did not work properly. As soon as Assurant was made aware they quickly sent a new phone and made sure it was working properly. A representative reached out to clarify the problem, flagged the replacement for additional quality control, then called to make sure the phone was working properly.

Like I said, everything went smoothly and quickly. I don't have any suggestions other that keep doing what and how you're doing it, because it works. I am very happy with everything. Thank you. I couldn't have asked for an easier experience. If and when I'll be needing your help or services, I will know that I will be taken care of. It's a good feeling to know that when you pay into a program or service, consistently. Then unexpectedly, in an emergency situation you need to depend on that program or service and you immediately know that you are taken cared of.

There were issues early on that made this transaction difficult. It took some time to get it straightened out. I spent more than 2 hours trying to get this done. It was denied the 1st time. Then we finally got it completed. Need to find faster ways to speed up the process.

The service was professional. We are called and stated the problem with the phone; we asked that the phone be expedited, and it was on the next day delivery. We were able to take it to the store to finish the installation. It pays off to have the insurance coverage.

I dropped and shattered my tablet. Getting it replaced was very efficient and worry free. I went to the local T-mobile store and had it set up. The associate was very helpful and was able to get my replacement connected and working in now time. I was very pleased with the experience.

Deavon was extremely helpful with filing my claim. She was kind and patience through the whole process. Super thankful. She was the one to help me with everything. Deavon was knowledge of my protection plan and was able to answer all my questions with professionalism. She helped me with 3 claims in record time. I was very happy to work with her.

Easy to use, was able to get my replacement device quickly and without too much hassle. Only thing I was upset with was I got a notice that I did not return my old device when I did. Wish they could have waited to see I had indeed returned it because I was afraid I was liable.

Delivery was fast but the only thing I can say is I just wish they had an option to sign for delivery. I do live in a rough neighborhood so I just wish that was an option. Thank you! It was pretty fast. I just had my bf sit and wait for the package all day.

Hey there. I’m just checking in. OK phone's office cell service. Way to go. Keep the business fast and easy. That’s the way everybody wants it. We don’t want it slow, tiresome and be sitting on the line waiting all day to get something accomplished. All right take it easy. Thanks.

The phone was shipped to me very quickly and efficiently. I have no complaints about the service or the time it took for the service.,.. The man at T-Mobile was very helpful. Quick to do the replacement paperwork and everything. The phone was shipped to me very quickly within 2-3 days. Took it back into T-Mobile to have them set it all up. Very happy with the service at T-Mobile and with the assurance.

I went online to file a claim as my son's phone was broken. Warped. Water damage. Broken screen. It said I had to go to a phone repair place, instead of the usual just send a new phone thing we've done in past years. I decided to go up to T-Mobile, as my husband said when his phone broke they replaced it there. The guy at T-Mobile also only had the option to take it to an Assurant phone repair place. He seemed like he had not seen this to be the only option before and was confused and apologetic. I took the phone to the repair place the following day, they said they would have it back by the next day. I didn't hear back for 4 days. In fact, I had to call them and they said my phone had been fixed for a couple days now..yet no one called me.

Fast & efficient service. Quick shipping and the customer service was top notch. Definitely helpful. Now my husband has a working cell phone which is primitive to today's world. Thank you for making this an easy process! Will definitely recommend this company again. What a great company. Thank you again.

Wife phone screen was cracked. Phone was insured. Called and filed claim. Was told I could upgrade in store and give them broken phone. Was out of town for two days and not near T-mobile store. When I went into store, was told they don't do that at that store. Had to call and request replacement first. Phone arrived right before we left on 10 day vacation and had to be activated during travel. Agent should have known store couldn’t do replacement. We would have had phone 2 days earlier and would have activated prior to start of vacation.

I wish I’d know I could have completed the claim online, I would not have went to the store and waited. 😔 However, I highly recommend going online completing the claim and kicking your heels up. My phone arrived very swiftly and the setup instructions were great!!! Thank Goodness for Assurant!

Great experience from start to finish. Quick shipping, received replacement next day. Clear instructions for returning my damaged equipment. Returning damaged equipment was quick and easy as well. Would recommend to anyone and everyone. Not the first time using the service. Every time I have used the service it was good with zero issues and easy returns.

We had a good time going through all the process to make a claim. Our device was stolen inside our vehicle when it was stolen. We went to the app to set the claim and recover our device. All the questions were simply to answer and the information required was also simple to give. The replacement was really fast in our mailbox.

I contacted Xfinity when my phone died on 6/10/25. I received the phone credentials needed for the the insurance. I contacted Assurant and answered the questions asked of me. The replacement arrived 6/12/25. I wasn't expecting it that soon and I was hoping it would have been the same as my damaged device. It would have been great for me to select my replacement from eligible choices. However this one does work.

No issues getting a live person on the phone in a reasonable amount of time. Person I spoke to helped me understand how much time I had to return the old device. I returned my old device the next day with no worries about running out of time. Was nice to get a live person on the phone so easily.

A very refined process to deliver a replacement phone and return the defective one. Quickly received the replacement phone in a few days. Instructions for activation of the replacement were clear and easy to follow. Prepaid return of the defective phone included a shipping container, tracking status updates and acknowledgement of receipt.

My phone was replaced the next day after my complaint with the exact same phone in a very good condition. I did not have issues activating it with my service provider. Directives were clearly stated on how to shipped the damage phone with no extra cost. The new phone is working perfectly.

The service was great. The steps on the website were easy and clear. The phone came in great condition and worked very well! However I would have liked to receive my replacement device the same color that I purchased. Not some random color that you all wanted me to have. Overall I did not have to pay for anything and appreciate the awesome device protection plan. 8/10.

Glad I purchased the insurance. Well worth it. Damaged my phone accidentally. Went to Xfinity, my provider and they directed me to how to make a claim from Assurant. Received my phone quickly. I'm not very good with transferring data, so went to my provider and they transferred everything that was on my old phone. Assurant gave me good instructions on how to send back my old phone. I packaged it and mailed it back from the Post Office.

I had a very easy experience getting my phone replaced. Although I couldn't finish it on the website, the rep finished it on the phone and I had a replacement phone the next day. Very happy with my experience. I'm only unhappy about having to keep writing things in order to get this review posted.

Claim was easy to submit via Metro app, paid the $60 fee and got a confirmation number for my order, a replacement device was provided to me within 24 hours with a satisfactory quality, yet my device coverage was suspended without notice which is not fair for an over of a ten years customer like me to be without insurance.

Quick and easy to get back replacement. It was easy to call for replacement. Friendly customer service and knowledgeable of situation. Very pleasant experience with the new phone. Will recommend to friends and neighbors in the area. I'm very happy with new phone and will remain a loyal customer.

It took a long time for Assurant to approve the claim and 2 rejections from Assurant. I recently had my old phone serviced at the Apple Store, and the serial number changed, which I didn't know. Ultimately there was a 3-4 day delay because of this, and I was left without a phone for days, and very highly stressed out.

It was ok. Could of been better. The phone took too long to get to my mailing address. Also the phone was different from your original phone. My insurance was sure to fix it and give me a replacement that's with responsible so the experience of all pretty well and fix the dollars but I'm happy with what I got it.

The process was quick. However, uploading my information from the cloud was a little challenging. I would also change the 2-authenticity process. This would have expedited the process of me accessing my account. Perhaps allowing an email on file or a family member who may or may not be on the same plan, the ability to authenticate who a customer is.

I love T-Mobile. Will be with company until I die. Fast and precise and friendly. Package came on time and undamaged. I just think insurance deductible is too high, the bill is too high too. I just love service.

The claim took like 3 weeks, to submit and it also 3 times to fill out the claim. And when I charge the device with my own charger it makes a constant sound. Other than this it shipped fast. Thank you. I'm not sure if it was due to the metro associate that helped me with the claim or the system for my device claim to have been taken this amount of time.

Everything was very good. No need to change anything. This is my 2nd device I use Protection 360 with Assurant. First Device was iPhone 16 Promax. And now my Galaxy S23 Ultra. Very fast and convenient service. Protection 360 has really helped me protect my devices and get them fixed in no time.

On 6/9/25, we called and filed paperwork online for our daughter’s phone, which was broken when she fell. As you can see according to the insurance, which we pay for it tells you within 48 hours of filing the claim a phone will be shipped out. We have spent hours on the phone, talking to different people, trying to follow up on our claim being told the entire week when we talk to that it was still under review. On 6/13 when calling again and speaking to yet another person we were told that they now also need a picture of my husband‘s drivers license. First time we were told this. Again, calling each day to follow up and are continuously told it is under review, but they can’t tell us why. 6/15 again my husband is on the phone, after 20 minutes he asks for supervisor is put on hold, another person gets on and goes through the same thing telling us it’s still under review.

Good experience! Courteous representative and uncomplicated installation services with a replacement device. I would recommend this type of assurance to others. It's a good service. I'm thankful for the service. All communication is digital, electronic. Very little human contact ...

We received the device in a timely manner. Had an issue doing the claim on the app but when I called Assurant, the representative was very helpful and was able to process the claim. Easy instructions on how to send back the damaged device. Thank you!

It was hard to do it online so I had to call, the first time I called the who help me was not able to complete the claim because he was asking for more information that I didn't know about the phone then when I called back I didn't need that information.

I filed a claim and the next day I had received the replacement device! Filing the claim was quick and easy to understand. The box the replacement came in came with clear instructions on how to return your broken device and included packing sticker and the return label already attached to the return box.

Dropped my phone and it had a black screen so I could not use it. It would ring but the screen was black so I could not see who was calling to answer it. I Filled out the insurance form online and my replacement phone arrived in about 3 days. It came with the box and postage to mail back my old phone which made it very easy. I will be mailing the old phone back tomorrow after I retrieve all my data from it. This was a very easy process.

Like I said I don't see any needed improvement. You guys were five star awesome. I received my replacement phone less than 24 hours. Couldn't be happier it came out of bad time when I broke my phone right before my vacation and I was able to get up and going right away. Thanks again.

Great replacement. Just what I needed. It works the same as my previous one. Definitely will recommend. I do wish I was able to get a incentive, but nonetheless Assurance does it every time. Wonderful! I am extremely blessed to have a replacement so quickly. Everything works just as it did before. The previous phone was also sent back as soon as possible.

I loved how easy it was to get a replacement phone and saved me the hassle of a time in a repair shop. Shipping was very easy and the return process was equally easy. This is the best insurance I have dealt with for any phones I have ever had.

I was impressed with the ease of filing the claim. The guidelines were clear about returning the damaged unit and the new one arrived the next day. I was only disappointed that after almost 2 years of paying on the plan I had to pay a deductable of $50. We were impressed with the quality of the replacement phone. I will continue to keep the warranty active on the phones.

My front facing camera wasn't working. I now have a refurbished phone with a camera that works. I wish there wasn't a $1200 hold on my bank account while we replaced my phone though. That is very hard on me. I am happy for the replacement phone, it looks brand new. I have used this service to replace my screen several times already.

Great experience. Fast and easy change over to new phone. Only had to wait one day to get new phone and was back up and running. I have my own business, so the urgency was well appreciated. Will definitely recommend to friends and family. I was impressed with the easy and smooth process.

Updated on 06/23/2025: This is ASSURANT’s response in regards to the complaint I made on June 20th, 2025, “Thank you for the details. We've escalated the case, and someone will contact you within 2 hours.” They failed to call as promised. I called the regular customer service number and spoke with a gentleman which led to me requesting a Supervisor, to which he put me on hold for some time then hung up. This is what you can expect from ASSURANT Solutions.

Amazing employee team, everybody is coordinated with each other, making this the only service I’ve ever used in my life to actually come through with immediate quick replacement and with the best quality devices and not sloppy seconds replacements!! Thank you so much for providing this service. I am now a big fan of! And thank you so much for making it so much easier for somebody like me to get done!!! Keep up the good work!!!! Thank you so much again!!

Your service is excellent. I have used it several times and other than getting a different phone this time, it's pretty nice, just taking a little time to get comfortable with. Otherwise, I'm very appreciative for your service. I absolutely recommend getting the insurance to everyone and will continue using your services probably forever.

It was extremely easy to process the return once I received my replacement device. I received my new phone in a timely manner and had no trouble understanding the instructions for sending back my old unit. I would definitely recommend their service to anyone who needs to cover their phone. I'll be sure to use this on future phones.

Representative Dani at your Loundon Rd Latham N.Y. location was extremely patience, courteous, helpful with an elder client with techonolgy challenges. She demonstrated a caring service demeanor which was greatly appreciated.

Very easy. Replacement phone received very quickly. Setting up the phone took some time but that was expected with a new phone. My old phone was less than a year old and the new phone already had new changes. Reviewing the insurance plan made me realize how I need to keep the insurance in place with these expensive phones.

This is my phone number. Now please put it in the system. Thank you so much for everything. Ya'll did a great job and I just want to say again thank you. Please don't change a thing. Ya'll are great and it didn't cost me a thing to say that.

The replacement process was easy to understand. My phone started giving me issues so I had to replace it. I went on the website and started the claim process which was very easy to use. I got my replacement phone very quickly and am satisfied with it. They provide a mailing sticker paid for so I sent the old one back as they requested.

I have it ever done. I didn't playing Over the phone. I always called and had someone do it for me. It was very easy, very simple. The phone king was very easy, very simple to get to work. All in store super included, I would gladly do it again if I ever had to.

I was not ready to upgrade. Replacing the damaged phone was so much cheaper and very easy to do. The rep at the T-Mobile store in Ellicott City was awesome, friendly, and extremely helpful. I received my replacement phone the very next day. I recommend getting the insurance plan! Thank you so much, T-Mobile!!!!

I got my new phone in 4 days! That's lighting fast. Worth the insurance. Everyone should have this. I even got the same color I wanted as my old phone. Well worth the service. I have insurance on any expensive electronics. Paid 104 bucks for the replacement.

My husband lost his phone in the river when we went kayaking, and we received a new phone within 2 days. The process was super easy and very easy to understand. I didn't have any problems talking to the representative, and they were very friendly and informative. I appreciated their help very much! I will definitely be having insurance on all of my phones like I always do thanks to Assurant.

My experience is very pleasurable. It was so easy. I filled out a short claim on the website and two days later I had my phone. No questions asked. Very load of deductible. Carefree so easy. I recommend it to everyone. The instructions were very well written. Came with the box to send it back in prepaid postage. It arrived two days after my claim was filed. Very easy. Anyone can do it. You could drop it back off at any UPS Store and the label was already on the box. Nothing to fill out.

Using 360 was a great option. This was my second device to fail. The Z Fold screen peeled down the middle the first time, the second time, I heard a crack and again, right down the middle and the big screen was unusable. Fortunately the zfold has another screen so I was able to use it.

I recently initiated a device replacement claim for my zfold 3. The closed screen went dark and speaker stopped working. The replacement I received was actually functioning worse than the previous phone. Hopefully all will be well with the upcoming replacement. The process was easy, and customer service representative to care of my issue thus far.

My replacement is working fine. I love it. The process for filing the claim was very easy. Thank you for everything. My replacement came a day later after I put the claim in for it. The instructions on how to set up my new iPad was very clear as well.

It was easy and quick. My only issue was opening the Sim card portion. Thank you for making this easy. I pay monthly for the service and have only used it a couple times. Very good investment and efficient. The only thing that took a while was transferring my old info to the new phone.

Was amazingly fast. My phone showed up right away. And getting it switched was easy. I would definitely recommend it to everyone. Also it don't cost very much each month. To be able to have the security of a replacement phone if mine is either lost, stolen or broken..I wish this was available soon.

When I was doing the process online my claim was denied and no reason was giving. The denial should give an explanation. Other than that I had a great experience and the replacement phone came fast. The process was effortless. This phone was the second replacement I’ve gotten since getting the Iphone 13. The screen seem to lift for no reason or damage.

I really like being able to process the claim online and not having to call into a service center or driving to a retail location. This allows me the opportunity to complete the transactions at my convenience.

THANK YOU for your superb professional replacement/support service! I received my replacement phone in only one day with instructions on how to return the damaged phone! I did however had to call Spectrum to restore my Internet/phone service. The Spectrum technician had my phone up and running in ample time.

No one likes breaking their phone, but nothing worse than breaking it and needing to wait 10 days to get it fixed or worse, resent and set up. After making the claim, I had a new phone within 48 hours. It was great! I hope I don't lose my phone or break it, but if I did, I'd gladly pay the money to have Assurant get me a new one.

Very pleased with the process. It was very efficient and I received my phone in a timely manner. Do you ever replace the phones with new phones? How long is the warranty for the replacement phones. Can it be extended for two to three years or is it only for one year.

Love how simple the Assurant process makes it when filing a claim on a device. My only gripe is not having an option to select a repair vs a full replacement. Please add this to your claim portal. I believe if you have the funds for a straight up replacement, you should just be able to select that option. I for one, do not like having to go to place to have my phone fixed. I did it once and it was not for me. Other than that, the process is amazing!

Made the whole transaction seem effortless. Such good people. I continue to support them; they did all the hard work. It truly helps to have a person to explain things to you as a recording does not do it for me. Again I truly appreciate all their efforts and that what keeps me as a customer.

Everything was fast and easy. Everyone was pleasant. The whole encounter was pleasant. I will call every time when I have a problem or I need to make a claim. T-Mobile and Assurant makes things real easy. I didn't have a phone repair place near me, so they overnight my phone. No waiting days to receive my replacement phone.