Assurant Phone Insurance Reviews

Couldn't get the phone activated and now I have to wait for a replacement SIM card which should be arriving tomorrow, Friday, 6/27/25. My husband has been without his phone for 9 days and he is very frustrated. I never had any problems like this since I have been a customer.

Great service through and through. The directions were very easy to read on making my claim for my new device and then after that it only took about 2 days to receive my device. The setup instructions were short and sweet as well as the repackaging that was all included

I received prompt customer service when I discovered my phone was damaged. It was easy to start my claim and I received my new phone in a very short amount of time. Overall, I was very happy with my service! I intend on continuing my service with my replacement phone.

Only issue I had was that the associates kept asking me if they could send a code to my BROKEN phone. I said NO BECAUSE IT'S BROKEN. Not going to lie, it was hard to understand the associates with a language barrier and the crowd noise within the store. Thanks

I recently had to file a claim through Assurant for my damaged device, and I couldn’t be more pleased with how smooth the entire process was. Filing the claim was simple and user-friendly, and I received clear communication every step of the way. To my surprise, the replacement device arrived quickly—much faster than expected—and was in perfect condition. The instructions provided made the transition seamless, and I was back up and running in no time. It’s never fun to deal with a damaged device, but Assurant turned a stressful situation into a stress-free solution. Highly recommend their service!

It’s fast delivery once the claim was filed, we got the new phone with one day. But working through the claim process and setting up the new phone when the old one would not power up was challenging! If they could make that process easier like finding your account number and password secure but easier to recover and tips on how to move your data off your new phone if your old phone won’t power up and it is not in the cloud.

Damaged Phone was replaced in timely manner. Took new and old phone to T Mobile store to get data transferred from old to new phone. Had to upgrade from Galaxy note 9 to note 20. Came with box and shipping label to ship back old phone. Came with new SIM card if needed. Store took SIM from old phone for the new phone.

Everything was simple and fast. The online process. Even the return process. Just sharing what could be made better.

Although my I had really good experience with a virtual assistant, speaking with a live person would make the experience worth while and more meaningful. It would be a great idea to speak with that live person because speaking with someone other than a virtual assistant will ease a person's mind. Not to mention the experience they receive will be unique to every person as well as make the experience more eventful.

Only three days past between submitting a claim and receiving the phone. My claim was approved in minutes, which was very satisfying. The phone was in perfect physical condition - exact same model, color & memory capacity. What’s not to love? Lastly, frequent email was sent with a tracking number.

My cell phone was not allowing me to make or receive calls. The manager at Xfinity said I could file a claim which he did for me, gave me the package to take to the mailbox store and said if I had any trouble, let him know. I had no trouble.

The phone call experience I had with the employee was great. I explained what the problem was and got the help I needed without any problems. I was told my replacement device would arrive the next day and it arrived the very next day as stated. I came with information about the replacement and information about the shipping of the damaged item.

My girlfriend's phone was stolen and I had the insurance on it and it was replaced within 5 business days. I was very happy with the quick response and getting the new phone for her. I have put the same insurance on the new phone now as well in case something like this happens again.

It is quite frustrating when you cannot talk to an actual human being. Keep the requests for warranty through the store. And pay them extra for providing so much service. I have enjoyed T-Mobile for a number of years. Your wifi has been fantastic and I just can't say enough about the service you get at the stores.

My nephew broke his phone. He is on my plan. it was very easy to request a replacement and in fact it was delivered the next day after filing my request! Assurant made it easy to return the broken phone. The whole process was very easy and the reps were very helpful.

The staffing don't know what they were doing when I called. I had to explain it to them more than 5 times on what I wanted. They also don't understand English language, along with that they like to put you on hold a lot and then hang up on you.

Everything was quick and easy. Customer service was knowledgeable. The online service was easy to follow the prompts as well. The replacement came within 48 hours because we did the claim on a Friday so Monday we had the phone. To port over the information from one device to another was easy. We didn't need to go into a store anything. All steps was self explanatory.

Very easy and very fast. Thank you. I lost my phone and had to take it to the store to get it activated. That was also very easy and quick. I was able to retrieve all my info except my pictures that I did not put in the cloud. That was my fault. That won't happen again. Again. Thank you.

Had to return the damage phone and got a replacement. The new phone arrived and the same package was used to return the damaged phone and the instructions were very understandable and easy to use. I would recommend the process to anyone. If I had to repeat the process I would be very comfortable with handling the process. This was the best experience I have had with filing a claim.

I reported a claim and the representative was working with was unhelpful. I explained to him that my phone was completely water damaged and will not power on and I was at the T mobile store filing the claim and he insisted that he couldn't assess my account without sending a text to my phone which couldn't power on due to damage. So 2 hours later going through a constant back and forth with this representative he shipped the phone 5 to 10 days ground delivery instead of overnight delivery. Extremely horrible experience.

It was fast and easy to call on the phone and get all the answers I needed to be able to use my device... AND I want to get a new watch but with two already that is a lil too much for me.. But in a few weeks I will try it again.

Overall good experience submitting a claim and receiving a new device. At first I lost my signal and the claim was dropped. I had a hard time retrieving it but then I was put in contact with someone via chat. The person was very patient and redid the whole thing. I received my device in less than 36 hours.

It was a fast replacement with no hassle at all and the phone store was very helpful in helping me get the new phone switched over so I didn’t have to do to much to the phone except transfer my data over to it and wipe the old phone data off and end it ba.

I placed a claim to get a replacement device after my original received fall damage. The process was easy to complete online, and the replacement device was mailed to me in a timely manner. It was also easy to return the damaged device in the prepaid return box sent with the replacement device.

Was taken care of immediately by a great service agent. My new phone works very well and I hope not to have any new issues with it. But if I do I can count on Metro PCs to correct the issue. I will recommend Metro PCs to any friends and family.

I received information regarding my claim with the first agent. Called back to speak with someone from United States. I finally received the help I needed. Going through chemotherapy and radiation the phone was important to me. The second agent knew his job and was more than helpful. 72 years old and didn’t really understand everything.

Replacement was inoperable. Freezes, ui system not responding and would power cycle 5x thru put the day. And it should have been replaced thru warranty and not thru insurance. Being that my phone screen isn't cracked nor is my camera damaged not even water damaged but they still wanted me to do thru insurance.

A camera lens in my phone was crushed. Filed a claim and had a new phone within days. Did need instructions though on how to transfer everything from the old phone to the new. I had to call T-Mobile on how to do it. Just hooking up the phones didn't work. Had to move the sim card from the old to the new first.

Phone replaced is actually used by 18 year old grand-daughter. She was able to transfer everything over to her new phone. She wasn't sure about the requirement to send the old phone back, and a little confused on how to send it back. She figured out what to do and sent the old phone back.

I was surprised that everything went well and very smoothly. I am very happy. The agent at the Xfinity store went above and beyond for me. And there was no hesitation on Assurant's end to approve my claim. My replacement phone was in my hand on three days, it died on a Friday afternoon. I was relieved to know my phone was completely covered. THANK YOU VERY MUCH!

I am very glad I have this insurance on my phone. It has been a easy experience for me. I will gladly keep the insurance on my phone on my new phone as well. I do love my t- mobile account. My niece loves her iPhone too. Maybe one day I will get a watch to go with my phone too.

My daughter's beloved Galaxy S9 fell in the swimming pool during our vacation. So, it was quite literally, dead in the water. We placed a claim through the T Mobile app and within a DAY after paying our $100 deductible, had a replacement. Super easy to place the claim though T-mobile app, super quick service. Couldn't ask for better coverage. We avoided many tears by using this service.

Phone insurance has always been worth it for me! My old phone was scratched and the battery was shot. It was an older model phone so they replaced it with an upgraded version with amazing battery life and no scratches. Came with screen protector on which is a huge bonus (no one likes putting those things on). Overall fast, efficient experience. Never had an issue with this issuance company.

When our replacement phone did not work properly. As soon as Assurant was made aware they quickly sent a new phone and made sure it was working properly. A representative reached out to clarify the problem, flagged the replacement for additional quality control, then called to make sure the phone was working properly.

Like I said, everything went smoothly and quickly. I don't have any suggestions other that keep doing what and how you're doing it, because it works. I am very happy with everything. Thank you. I couldn't have asked for an easier experience. If and when I'll be needing your help or services, I will know that I will be taken care of. It's a good feeling to know that when you pay into a program or service, consistently. Then unexpectedly, in an emergency situation you need to depend on that program or service and you immediately know that you are taken cared of.

There were issues early on that made this transaction difficult. It took some time to get it straightened out. I spent more than 2 hours trying to get this done. It was denied the 1st time. Then we finally got it completed. Need to find faster ways to speed up the process.

The service was professional. We are called and stated the problem with the phone; we asked that the phone be expedited, and it was on the next day delivery. We were able to take it to the store to finish the installation. It pays off to have the insurance coverage.

I dropped and shattered my tablet. Getting it replaced was very efficient and worry free. I went to the local T-mobile store and had it set up. The associate was very helpful and was able to get my replacement connected and working in now time. I was very pleased with the experience.

Deavon was extremely helpful with filing my claim. She was kind and patience through the whole process. Super thankful. She was the one to help me with everything. Deavon was knowledge of my protection plan and was able to answer all my questions with professionalism. She helped me with 3 claims in record time. I was very happy to work with her.

Easy to use, was able to get my replacement device quickly and without too much hassle. Only thing I was upset with was I got a notice that I did not return my old device when I did. Wish they could have waited to see I had indeed returned it because I was afraid I was liable.

Delivery was fast but the only thing I can say is I just wish they had an option to sign for delivery. I do live in a rough neighborhood so I just wish that was an option. Thank you! It was pretty fast. I just had my bf sit and wait for the package all day.

Hey there. I’m just checking in. OK phone's office cell service. Way to go. Keep the business fast and easy. That’s the way everybody wants it. We don’t want it slow, tiresome and be sitting on the line waiting all day to get something accomplished. All right take it easy. Thanks.

The phone was shipped to me very quickly and efficiently. I have no complaints about the service or the time it took for the service.,.. The man at T-Mobile was very helpful. Quick to do the replacement paperwork and everything. The phone was shipped to me very quickly within 2-3 days. Took it back into T-Mobile to have them set it all up. Very happy with the service at T-Mobile and with the assurance.

I went online to file a claim as my son's phone was broken. Warped. Water damage. Broken screen. It said I had to go to a phone repair place, instead of the usual just send a new phone thing we've done in past years. I decided to go up to T-Mobile, as my husband said when his phone broke they replaced it there. The guy at T-Mobile also only had the option to take it to an Assurant phone repair place. He seemed like he had not seen this to be the only option before and was confused and apologetic. I took the phone to the repair place the following day, they said they would have it back by the next day. I didn't hear back for 4 days. In fact, I had to call them and they said my phone had been fixed for a couple days now..yet no one called me.

Fast & efficient service. Quick shipping and the customer service was top notch. Definitely helpful. Now my husband has a working cell phone which is primitive to today's world. Thank you for making this an easy process! Will definitely recommend this company again. What a great company. Thank you again.

Wife phone screen was cracked. Phone was insured. Called and filed claim. Was told I could upgrade in store and give them broken phone. Was out of town for two days and not near T-mobile store. When I went into store, was told they don't do that at that store. Had to call and request replacement first. Phone arrived right before we left on 10 day vacation and had to be activated during travel. Agent should have known store couldn’t do replacement. We would have had phone 2 days earlier and would have activated prior to start of vacation.

I wish I’d know I could have completed the claim online, I would not have went to the store and waited. 😔 However, I highly recommend going online completing the claim and kicking your heels up. My phone arrived very swiftly and the setup instructions were great!!! Thank Goodness for Assurant!

Great experience from start to finish. Quick shipping, received replacement next day. Clear instructions for returning my damaged equipment. Returning damaged equipment was quick and easy as well. Would recommend to anyone and everyone. Not the first time using the service. Every time I have used the service it was good with zero issues and easy returns.

We had a good time going through all the process to make a claim. Our device was stolen inside our vehicle when it was stolen. We went to the app to set the claim and recover our device. All the questions were simply to answer and the information required was also simple to give. The replacement was really fast in our mailbox.

I contacted Xfinity when my phone died on 6/10/25. I received the phone credentials needed for the the insurance. I contacted Assurant and answered the questions asked of me. The replacement arrived 6/12/25. I wasn't expecting it that soon and I was hoping it would have been the same as my damaged device. It would have been great for me to select my replacement from eligible choices. However this one does work.

No issues getting a live person on the phone in a reasonable amount of time. Person I spoke to helped me understand how much time I had to return the old device. I returned my old device the next day with no worries about running out of time. Was nice to get a live person on the phone so easily.

A very refined process to deliver a replacement phone and return the defective one. Quickly received the replacement phone in a few days. Instructions for activation of the replacement were clear and easy to follow. Prepaid return of the defective phone included a shipping container, tracking status updates and acknowledgement of receipt.

My phone was replaced the next day after my complaint with the exact same phone in a very good condition. I did not have issues activating it with my service provider. Directives were clearly stated on how to shipped the damage phone with no extra cost. The new phone is working perfectly.

The service was great. The steps on the website were easy and clear. The phone came in great condition and worked very well! However I would have liked to receive my replacement device the same color that I purchased. Not some random color that you all wanted me to have. Overall I did not have to pay for anything and appreciate the awesome device protection plan. 8/10.

Glad I purchased the insurance. Well worth it. Damaged my phone accidentally. Went to Xfinity, my provider and they directed me to how to make a claim from Assurant. Received my phone quickly. I'm not very good with transferring data, so went to my provider and they transferred everything that was on my old phone. Assurant gave me good instructions on how to send back my old phone. I packaged it and mailed it back from the Post Office.

I had a very easy experience getting my phone replaced. Although I couldn't finish it on the website, the rep finished it on the phone and I had a replacement phone the next day. Very happy with my experience. I'm only unhappy about having to keep writing things in order to get this review posted.

Claim was easy to submit via Metro app, paid the $60 fee and got a confirmation number for my order, a replacement device was provided to me within 24 hours with a satisfactory quality, yet my device coverage was suspended without notice which is not fair for an over of a ten years customer like me to be without insurance.

Quick and easy to get back replacement. It was easy to call for replacement. Friendly customer service and knowledgeable of situation. Very pleasant experience with the new phone. Will recommend to friends and neighbors in the area. I'm very happy with new phone and will remain a loyal customer.

It took a long time for Assurant to approve the claim and 2 rejections from Assurant. I recently had my old phone serviced at the Apple Store, and the serial number changed, which I didn't know. Ultimately there was a 3-4 day delay because of this, and I was left without a phone for days, and very highly stressed out.

It was ok. Could of been better. The phone took too long to get to my mailing address. Also the phone was different from your original phone. My insurance was sure to fix it and give me a replacement that's with responsible so the experience of all pretty well and fix the dollars but I'm happy with what I got it.

The process was quick. However, uploading my information from the cloud was a little challenging. I would also change the 2-authenticity process. This would have expedited the process of me accessing my account. Perhaps allowing an email on file or a family member who may or may not be on the same plan, the ability to authenticate who a customer is.

I love T-Mobile. Will be with company until I die. Fast and precise and friendly. Package came on time and undamaged. I just think insurance deductible is too high, the bill is too high too. I just love service.

The claim took like 3 weeks, to submit and it also 3 times to fill out the claim. And when I charge the device with my own charger it makes a constant sound. Other than this it shipped fast. Thank you. I'm not sure if it was due to the metro associate that helped me with the claim or the system for my device claim to have been taken this amount of time.

Everything was very good. No need to change anything. This is my 2nd device I use Protection 360 with Assurant. First Device was iPhone 16 Promax. And now my Galaxy S23 Ultra. Very fast and convenient service. Protection 360 has really helped me protect my devices and get them fixed in no time.

On 6/9/25, we called and filed paperwork online for our daughter’s phone, which was broken when she fell. As you can see according to the insurance, which we pay for it tells you within 48 hours of filing the claim a phone will be shipped out. We have spent hours on the phone, talking to different people, trying to follow up on our claim being told the entire week when we talk to that it was still under review. On 6/13 when calling again and speaking to yet another person we were told that they now also need a picture of my husband‘s drivers license. First time we were told this. Again, calling each day to follow up and are continuously told it is under review, but they can’t tell us why. 6/15 again my husband is on the phone, after 20 minutes he asks for supervisor is put on hold, another person gets on and goes through the same thing telling us it’s still under review.

Good experience! Courteous representative and uncomplicated installation services with a replacement device. I would recommend this type of assurance to others. It's a good service. I'm thankful for the service. All communication is digital, electronic. Very little human contact ...

We received the device in a timely manner. Had an issue doing the claim on the app but when I called Assurant, the representative was very helpful and was able to process the claim. Easy instructions on how to send back the damaged device. Thank you!

It was hard to do it online so I had to call, the first time I called the who help me was not able to complete the claim because he was asking for more information that I didn't know about the phone then when I called back I didn't need that information.

I filed a claim and the next day I had received the replacement device! Filing the claim was quick and easy to understand. The box the replacement came in came with clear instructions on how to return your broken device and included packing sticker and the return label already attached to the return box.

Dropped my phone and it had a black screen so I could not use it. It would ring but the screen was black so I could not see who was calling to answer it. I Filled out the insurance form online and my replacement phone arrived in about 3 days. It came with the box and postage to mail back my old phone which made it very easy. I will be mailing the old phone back tomorrow after I retrieve all my data from it. This was a very easy process.

Like I said I don't see any needed improvement. You guys were five star awesome. I received my replacement phone less than 24 hours. Couldn't be happier it came out of bad time when I broke my phone right before my vacation and I was able to get up and going right away. Thanks again.

Great replacement. Just what I needed. It works the same as my previous one. Definitely will recommend. I do wish I was able to get a incentive, but nonetheless Assurance does it every time. Wonderful! I am extremely blessed to have a replacement so quickly. Everything works just as it did before. The previous phone was also sent back as soon as possible.

I loved how easy it was to get a replacement phone and saved me the hassle of a time in a repair shop. Shipping was very easy and the return process was equally easy. This is the best insurance I have dealt with for any phones I have ever had.

I was impressed with the ease of filing the claim. The guidelines were clear about returning the damaged unit and the new one arrived the next day. I was only disappointed that after almost 2 years of paying on the plan I had to pay a deductable of $50. We were impressed with the quality of the replacement phone. I will continue to keep the warranty active on the phones.

My front facing camera wasn't working. I now have a refurbished phone with a camera that works. I wish there wasn't a $1200 hold on my bank account while we replaced my phone though. That is very hard on me. I am happy for the replacement phone, it looks brand new. I have used this service to replace my screen several times already.

Great experience. Fast and easy change over to new phone. Only had to wait one day to get new phone and was back up and running. I have my own business, so the urgency was well appreciated. Will definitely recommend to friends and family. I was impressed with the easy and smooth process.

Updated on 06/23/2025: This is ASSURANT’s response in regards to the complaint I made on June 20th, 2025, “Thank you for the details. We've escalated the case, and someone will contact you within 2 hours.” They failed to call as promised. I called the regular customer service number and spoke with a gentleman which led to me requesting a Supervisor, to which he put me on hold for some time then hung up. This is what you can expect from ASSURANT Solutions.

Amazing employee team, everybody is coordinated with each other, making this the only service I’ve ever used in my life to actually come through with immediate quick replacement and with the best quality devices and not sloppy seconds replacements!! Thank you so much for providing this service. I am now a big fan of! And thank you so much for making it so much easier for somebody like me to get done!!! Keep up the good work!!!! Thank you so much again!!

Your service is excellent. I have used it several times and other than getting a different phone this time, it's pretty nice, just taking a little time to get comfortable with. Otherwise, I'm very appreciative for your service. I absolutely recommend getting the insurance to everyone and will continue using your services probably forever.

It was extremely easy to process the return once I received my replacement device. I received my new phone in a timely manner and had no trouble understanding the instructions for sending back my old unit. I would definitely recommend their service to anyone who needs to cover their phone. I'll be sure to use this on future phones.

Representative Dani at your Loundon Rd Latham N.Y. location was extremely patience, courteous, helpful with an elder client with techonolgy challenges. She demonstrated a caring service demeanor which was greatly appreciated.

Very easy. Replacement phone received very quickly. Setting up the phone took some time but that was expected with a new phone. My old phone was less than a year old and the new phone already had new changes. Reviewing the insurance plan made me realize how I need to keep the insurance in place with these expensive phones.

This is my phone number. Now please put it in the system. Thank you so much for everything. Ya'll did a great job and I just want to say again thank you. Please don't change a thing. Ya'll are great and it didn't cost me a thing to say that.

The replacement process was easy to understand. My phone started giving me issues so I had to replace it. I went on the website and started the claim process which was very easy to use. I got my replacement phone very quickly and am satisfied with it. They provide a mailing sticker paid for so I sent the old one back as they requested.

I have it ever done. I didn't playing Over the phone. I always called and had someone do it for me. It was very easy, very simple. The phone king was very easy, very simple to get to work. All in store super included, I would gladly do it again if I ever had to.

I was not ready to upgrade. Replacing the damaged phone was so much cheaper and very easy to do. The rep at the T-Mobile store in Ellicott City was awesome, friendly, and extremely helpful. I received my replacement phone the very next day. I recommend getting the insurance plan! Thank you so much, T-Mobile!!!!

I got my new phone in 4 days! That's lighting fast. Worth the insurance. Everyone should have this. I even got the same color I wanted as my old phone. Well worth the service. I have insurance on any expensive electronics. Paid 104 bucks for the replacement.

My husband lost his phone in the river when we went kayaking, and we received a new phone within 2 days. The process was super easy and very easy to understand. I didn't have any problems talking to the representative, and they were very friendly and informative. I appreciated their help very much! I will definitely be having insurance on all of my phones like I always do thanks to Assurant.

My experience is very pleasurable. It was so easy. I filled out a short claim on the website and two days later I had my phone. No questions asked. Very load of deductible. Carefree so easy. I recommend it to everyone. The instructions were very well written. Came with the box to send it back in prepaid postage. It arrived two days after my claim was filed. Very easy. Anyone can do it. You could drop it back off at any UPS Store and the label was already on the box. Nothing to fill out.

Using 360 was a great option. This was my second device to fail. The Z Fold screen peeled down the middle the first time, the second time, I heard a crack and again, right down the middle and the big screen was unusable. Fortunately the zfold has another screen so I was able to use it.

I recently initiated a device replacement claim for my zfold 3. The closed screen went dark and speaker stopped working. The replacement I received was actually functioning worse than the previous phone. Hopefully all will be well with the upcoming replacement. The process was easy, and customer service representative to care of my issue thus far.

My replacement is working fine. I love it. The process for filing the claim was very easy. Thank you for everything. My replacement came a day later after I put the claim in for it. The instructions on how to set up my new iPad was very clear as well.

It was easy and quick. My only issue was opening the Sim card portion. Thank you for making this easy. I pay monthly for the service and have only used it a couple times. Very good investment and efficient. The only thing that took a while was transferring my old info to the new phone.

Was amazingly fast. My phone showed up right away. And getting it switched was easy. I would definitely recommend it to everyone. Also it don't cost very much each month. To be able to have the security of a replacement phone if mine is either lost, stolen or broken..I wish this was available soon.

When I was doing the process online my claim was denied and no reason was giving. The denial should give an explanation. Other than that I had a great experience and the replacement phone came fast. The process was effortless. This phone was the second replacement I’ve gotten since getting the Iphone 13. The screen seem to lift for no reason or damage.

I really like being able to process the claim online and not having to call into a service center or driving to a retail location. This allows me the opportunity to complete the transactions at my convenience.

THANK YOU for your superb professional replacement/support service! I received my replacement phone in only one day with instructions on how to return the damaged phone! I did however had to call Spectrum to restore my Internet/phone service. The Spectrum technician had my phone up and running in ample time.

No one likes breaking their phone, but nothing worse than breaking it and needing to wait 10 days to get it fixed or worse, resent and set up. After making the claim, I had a new phone within 48 hours. It was great! I hope I don't lose my phone or break it, but if I did, I'd gladly pay the money to have Assurant get me a new one.

Very pleased with the process. It was very efficient and I received my phone in a timely manner. Do you ever replace the phones with new phones? How long is the warranty for the replacement phones. Can it be extended for two to three years or is it only for one year.

Love how simple the Assurant process makes it when filing a claim on a device. My only gripe is not having an option to select a repair vs a full replacement. Please add this to your claim portal. I believe if you have the funds for a straight up replacement, you should just be able to select that option. I for one, do not like having to go to place to have my phone fixed. I did it once and it was not for me. Other than that, the process is amazing!

Made the whole transaction seem effortless. Such good people. I continue to support them; they did all the hard work. It truly helps to have a person to explain things to you as a recording does not do it for me. Again I truly appreciate all their efforts and that what keeps me as a customer.

Everything was fast and easy. Everyone was pleasant. The whole encounter was pleasant. I will call every time when I have a problem or I need to make a claim. T-Mobile and Assurant makes things real easy. I didn't have a phone repair place near me, so they overnight my phone. No waiting days to receive my replacement phone.

Top-notch service. I really appreciate the level of service and support received from the time I filed the claim to the time I updated my new device. Thank you for a high-quality job done well. You should be proud of your employees and support staff. I highly recommend your business.

Fast and pleasant experience. It was super easy and I received my replacement phone fast. It was great that you sent me all the information to return my old phone and the phone I received is wonderful. I would recommend anyone to retain this insurance. I will continue to carry this insurance.

Simple easy and fast. No negative comments. Great service and fast replacement. Accidental damage two phones lease then 3 weeks apart. Still no Problem ordering a replacement device. When it counted the most I was not let down. Only took two days to get replacement device. Free overnight delivery $99 for replacement. Cheaper than many other services. I’ll will refer to friends family and Anyone else.

It was easy to start the claim and I received the new phone quickly, the only hassle was I sent my phone back regular mail. Because I did not insure or track I kept getting emails stating you never received phone even though I sent it the next day. It would have been helpful if that would have been part of instructions in the box I returned phone in.

Thank you so much for making this replacement easy and fast for me. I talked to someone on the phone then finished through an online chat. At first I thought it was going to be a little different doing it online but the prompts are quite simple. If you follow the steps then the real live chat agent actually helps you! Thank you!

The process was easy and fast. In my case nothing wrong with the phone but overseas Xfinity reps couldn't figure it out. I Took the phone to the Xfinity store and after a twenty minute wait I received quick easy activation. The rep was able to secure the eSIM and keep the same number. Some things just have to be done by the trained workers in person not through the app over chat.

I would have been in better shape if I could have had my phone replaced when it was stolen while in Dublin Ireland but that didn't work because I don't carry my PIN numbers with me when I travel abroad. Everyone at T-Mobile was very rude and was unable to help to be able to get a new phone shipped.

I’m deeply grateful for the recent device replacement and want to extend a heartfelt thank you for your continued support and understanding. Having access to a reliable device is incredibly important to me, not just for staying connected, but for remaining productive and engaged in both my personal and professional responsibilities. Your willingness to assist and follow through with this replacement means more than words can fully express. It’s reassuring to know that I have people I can depend on when unexpected challenges arise. Thank you once again for your kindness, responsiveness, and commitment to helping me move forward with the tools I need.

Replacement of a device that was damaged took place in Costco, Jasmine ave., Webster TX. The T-Mobile representative was professional, effective, and friendly. He communicated effectively and solved our issues. We also switched our Internet to T-Mobile. The representative set everything up, boxed the equipment and explained everything. When our device arrived, we returned and we received the same assistance. We are satisfied.

The replacement process was great except the shipping. I was told it would be overnights to me. But there were delays in shipping my phone and the shipping company FedEx didn't notify me properly as I had requested. We live in the country about 6 miles from Woodville, Texas and my home is about 1/4 mile from the front gate and road. So when I have to receive a package from. FedEx I have to know about when the driver is coming so I can meet him at the front gate to receive and sign for my package. Sometimes I have to sit in my car for 2 to 3 hours waiting on the delivery.

I love TMobile. The service I get with your staff is 100%. I have never had a problem with any of your staff. I have Alzheimer's and they always help me very mindfully. The day in question I went to a friend's job site and set my phone down for 2 minutes and it was gone. A young male with tattoos on his face and arms was unloading a truck at that time. Other than him only people I trust were around that area.

My experience with Assurant was wonderful! They care about their customers and what they are going through. Their service was prompt and efficient. I would highly recommend them to anyone. From the time I filed the claim to the approval, and device delivery was exceptionally fast. People these days live by their cell phones for business and personal reasons. When you are dealing with a phone insurance company who understands what people are dealing with it makes the experience pleasant.

Had to pay a fair fee for my replacement which ain't bad at all knowing how much the phone really worth. Will be keeping this company for reason if anything else ever goes wrong. Came in 2 days and was fresh and undamaged. I recommended this to a friend.

Process was simple. Was glad I had the funds to cover the deductible though. Was not aware there was one when I took my phone into the shop. Other than that it was an easy experience and my phone was shipped and received immediately.. Thank you for your help on a expedited issue that was resolved easily.

My children had both decided at some point to remove the case and screen protector from their new (Christmas) phones. And then they promptly broke their phones. But after a hassle free reporting of the broken phones, I received 2 new devices within a few days. I followed the instructions provided and voila! 2 new working phones!

You have the notes I'm sure. Took the phone delivered and set it up as the 773 number. Emily NEEDED her phone as her place was robbed but it was delayed. We came up with an idea to buy an extra line and put it on the 13 I was using because my 15 broke the day I got it. Emily needed access to her 2f from her 224 number or was unable to do anything. Spectrum came through, added a temp line that I used and set my Iphone 15 Pro on her number. We got the second phone and were able to transfer that to Emily's number, the Iphone 15 to my 773 number and put a temporary hold on the 13 I was using. When I came up with that idea I thought for sure something would hinder the progress. But nothing but paying $20 extra to activate another line. Great job everyone!

As a claim was made and payment was made as well, it was a smooth process. The product delivery was absolutely quick. From the moment that the order was placed, I was informed of each and every detail that would go into payment and delivery in such accurate detail. Thank you very much!

Due to water damaged, I couldn't use my iPhone. I used Assurant the insurance company and they provide me with a new iPhone within 48 hours delivered to my home. The set up was easy But I still had to call XFINITY to end the setup,. I am very satisfy.

Easy, simple and fast! From start to finish. Phone arrived fast and on time. The set up process of transferring information from my old phone to my new phone was easy to understand and my teenage son did it by himself! The return package to send the old phone back was included in the box when it arrived. All I had to do was place my phone in the provided box, seal it and put in the the mail for USPS to pick up! Great experience!

The first replacement phone I received had cracks in the screen already in the fold. My newest replacement is beautiful and looks brand new. Hopefully quality control is improved, so I don't have to waste my time and money on multiple replacements.

A black dot appeared on the center of my phone, then a white line from the fold to the edge and the black started spreading over the screen. The phone would not work when I opened it. I could still use it when it was folded. I love this type of phone and as long as Samsung is making it I will always buy the Fold.

Very helpful when I called about my crushed phone. Knew exactly what I needed to do to replace it and get it delivered to me. Received it the very next day and in perfect shape. I appreciate all they did for me and was thankful that I had purchased this insurance coverage.

The experience was easy. I followed the instructions. Had no problems. Remember your passwords and logins. I was so pleased that I had the protection plan for my phone. I got the phone the next day. Cost nothing to send it back. Reporting the issue was easy as well. Basic information. I did have to pay a small fee but well worth it. I believe my phone to be new, at least refurbished really well.

Everything went even better than I could have expected. I can't believe how simple and quick the process was. Got a tracking # right away and the phone arrived the next day. It included a self addressed box with clear instructions on how to return the old phone. Bravo! Keep up the good work.

My phone was slowly falling apart on me and I got a replacement the exact next day. It was easy to transfer everything and it came with clear instructions. There was even a card telling you when to send it back by and how to transfer all the data over.

The whole process was quick and easy and painless. My new device is working great. It was easy to get the new phone set up and it was easy to get my data transferred to the new phone. I will definitely continue to use Assurant to insure my new phone. Thank you so much for making the process pain free.

Overall a very good experience and thankful for the speed in which I received my replacement and the ease of which it took to file that my old phone was broken and what happened to it. Only complaint was the time it took to get tracking information for my replacement. Very appreciative to the ease of setting up the new device and transferring information over when the screen was completely broken on the old device.

All I needed was a new glass cover and not necessarily a whole new phone. I guess it is easier to get a new phone, but takes time to set up again. The time it took to get a rep on the phone and the time to set up the new one was the most consuming of the process.

I’m really impressed with how smoothly and efficiently my phone insurance claim was handled. Superb service! The process was fast, clear, and the team kept me informed every step of the way. Five stars for service! My phone was replaced quickly and without any complications. I would recommend your insurance company to I my friends and colleagues.

I do not have anything bad to say just that they have Excellent service and promptness on the replacement. The representative said it was going to arrive not the next day but the following because I had paid at a later time, but I did receive it the following morning.

My phone broke. I put in a claim online. Super convenient & easy. I got my replacement very fast. It came with a pre-labeled package to send it back in. I got 10 days to send it back. I sent it & everything is great. Everything was perfect. Thank you.

My watch arrived much sooner than expected. It was also a better replacement than I expected. It was not refurbished, but brand new. Only thing I had trouble with was following setup info on a card marked 2022! Many improvements in software and watch functions have been made since then.

I placed my order on Friday and was expecting next day Shipping as told, but didn't receive my phone until 4 days later on a Tuesday, which was really frustrating. When I was told I was going to have next day shipping. The customer service representative was amazing. She was very helpful and kind, I just wish that it was expressed to me that my phone was going to take 4 days to arrive. But overall, a great experience.

Straightforward and easy to file a claim. Got to me the next day. The only thing is they tell you to return shipping to UPS but UPS said the USPS is where you take it. Could have been my mistake, wasn’t a problem either way. Process was fast and easy

As I said before, I got the phone quickly, but had problems transferring my information and, going in-store was the absolute worse experience, and it's like this every time. The phone staff is good but when I go in store they speak a different language and have very poor attitude.

I was impressed with the ease and speed of receiving a replacement for my iPhone. It was a fast, easy process to submit a claim over the Spectrum app. I received it properly via FedEx with a return prepaid postage on the box to send my damaged phone back. It was a smooth process.

Service was good. After getting approved, we received the phone in 2 days. It would have been better if specific instructions were included for non-working screens. We wiped the data on the phone using "iPhone Mirroring" on the Mac but then couldn't find a way to shut the phone down since we lost access to it.

The only problem I encountered was needing to know the purchase date of the device. It was not found easily on the website and I had to go to the Spectrum store to get the information. Everything else was very easy. I would recommend using Assurant.

Very happy with the service of this company and with the replacement device. This was a super fast and easy process. I would highly recommend having this service. It is definitely worth the money and I will not ever be without the service. Don’t get caught without having this protection.

My son lost his phone while on a walk. I was able to easily report this through T-Mobile app since I am the account holder and we had our replacement in a few days. It took a bit of figuring out to set up but we used my Gmail to start then were able to finish. He then signed me out and his Gmail in so his info would come back.

Phone broke while on vacation. Logged in and made my claim. By the time I got home the new phone was waiting on my porch. It was perfect. Would definitely recommend anyone to get insurance through them as they always come through whether it's a screen or the entire phone.

The phone insurance made it possible for me to receive a new phone when the old one was not repairable. Filing a claim was super easy and fast. The new phone was received the very next business day. The experience was smooth and totally amazing. I'm so glad I had the Assurant Phone Insurance. Thanks!

Contacting Assurant was very easy and the customer service person was very helpful. I received my phone within 2 days. It took me a little bit to get my phone back as I am disabled without a car. But I recommend the protection plan to anyone who has a phone. You may not need it but having it gives a lot of peace of mind.

Very easy process. Received upgraded phone. Service is very quick and easy. No problem setting up new device. Would definitely recommend the service to any of my friends that have not considered getting the service. I have had this service since I started my experience with having a cell phone.

The phone arrived fast, but no SIM card removal tool was included (had to use an earring). Transferring the data also required a two-ended USB-C cord, but the one I had didn't work for this purpose. I ended up having to borrow one from someone else. It would have been helpful to either enclose all that I needed or list all of the items on the instructions so that I know what I need before I start the process.

I Would have liked the option to upgrade my device for an additional cost. I had planned to upgrade anyways and it would have made the transition easier. Now I will probably wait to upgrade the phone to avoid any additional costs. Other than that, the service was wonderful. Thank you.

My son accidentally shattered his phone screen. We were able to file a claim online and receive a replacement within days. Very quick process and shipping. I was able to print a return label for the broken device once we transferred everything to his new phone. Very pleased with the process.

Everything was fine. I had an easy experience with the replacement process through Assurant. The phone arrives within 48 hours. Filling out the request online was quick and simple. Most difficulties were getting it up and running. I had to go to a store to do that unfortunately. I do wish all apps would also transfer over when you reupload a phone.