Assurant Phone Insurance Reviews

My phone had stopped working recently for two days. With my job communication is foremost however Assurant got me a phone. The process was easy and the returning instructions easier so thank you guys for major service. I recommend your service totally to family and co-worker. Thank you

They were fast and efficient when I was dealing with them. Call my phone back the next day. Once I got my device I was so happy I couldn't believe it. Came so fast. When the male person came, I was jumping up-and-down. They said it was coming fast. But I don't know where it comes that fast. I appreciate your responsiveness. I appreciate Assurant. I appreciate how you guys take care of your customer.

I appreciate how quick my phone came and how easy the return was to drop off in the blue box at the USPS. The return box was ready to go with the label on it which was great. It didn’t take a lot of extra time and the device replacement is like new. There were no scratches or damage on the new device. Thanks!

The person didn’t seem to know what they were doing because they didn’t even ask if the SIM card that was sent with the phone was actually in the phone and that might be causing the eSIM not to connect and make the phone work for the activation. So it kind of seem like she didn’t know how to do her job. I mean, she was nice and all, and she tried every which way from Sunday But that was the one thing that she left out was she didn’t even bother to ask us if the physical Sim card was in her phone.

I haven't encountered any big problems with Assurant so far. Love the service and customer service 👏. Losing or misplacing one's device is headaches, however, Assurant makes things easier to replace. I love having peace of mind whenever I lose a device covered with Assurant because I know I'll receive my new device in a timely manner.

Quick response. When I mentioned I would be out of the area for 2 months, replacement was expedited. Thank you. This was my second time replacing a phone (not the same phone) from my account and both times things were very professional. With this replacement, I expected a separate box for the returns, but that was based on past experience with Google Fi. My extenstive travel schedule make Google the best option, and we have been with Fi since it was called Project Fi.

Phone arrived super fast, literally next day after ordering. I had issues with transferring my things over from phone to phone and having to restart again, super sucked but it's replaced. Not sure why plugging phone to phone wire transfer isn't still a thing but it should be an easy alternative.

Phone was left by accident and when returned to get it five minutes later it was gone. Notified Assurant. It was return within days. I would use Assurant phone coverage again. Thank you for everything. I recommended highly.

Very smooth. I am a very happy customer and would recommend your services to everyone.. I am so happy with my new phone. It is by far the best phone I ever owned. I will of course be using Assurant in the future for my next phone. It is very assuring knowing my phone is safe from any harm.

Tracking numbers were different on the website and what came on the box to return. It was confusing.. it is best to have the numbers match otherwise it is confusing. The claim number buttons produced different number than what was on the package.

Service was top notch. Keep up the good work. It was easy to send the return and received the email once the old device was received. My son was able to restore the data from the old device onto the replacement device. And so far the device working without any issues.

T-Mobile made the replacement process very simple. The phone was replaced within 24 hours. T-Mobile staff set the phone up in their office and attached a screen protector in their office while I waited and ensured the device was operating correctly. Staff also showed me some features I was unaware of.

Best and easiest way to complete a claim. Fast, Professional, Quick Service. The website is easy to use and if you have to call in they are great at pulling up your claim to assist you in what you need. There are local stores to assist with repairs who are very honest.

After about an hour I finally got a representative that knew what she was doing. Her name is Joan. She was great, the others, not so much. She went above and beyond to help me and my wife get her new phone going.

Everything went well except moving my passwords over. Good thing my old phone was able to be turned on so that I could recover them manually. I didn't like having to wait for the shipping of my new phone. I was surprised when I went into the store, and they said that I would have to call and start a claim. I was without my business phone for 5 days which was not good. I would have like this issue taken care of at the store not by mail.

The online form was clear and required only essential information, such as details about the incident and my device. I appreciated that I could complete this process at my convenience without needing to visit a physical location or wait on hold for customer service. Overall, my experience with the insurance provider was quite positive.

The turnaround on me getting a new phone was fast but the "new" phone I got was refurbished. Maybe that's on me to know that but google and assurant should be VERY clear about this practice. It should be in big bold letters and not some checkbox or some random sentence thrown at the bottom of some EULA. Overall good service, but the product I got did not meet expectations. I would think twice about getting an insurance plan knowing that I could just buy a refurbished phone for a similar price that I paid in insurance and deductibles.

Overall, I’m satisfied with the service, but I do wish the replacement phone didn’t have a messed-up speaker. It would’ve been great if the delivery had been faster as well. Despite these issues, I would still recommend this service to anyone dealing with a damaged phone.

The initial product shipped easily and quickly, but to my old address on Google. I had to call three separate times to try and get the shipping address changed, first two times I was told I was unable to change it since the shipping label had been created and had to wait for the shipment to be ready returned to Google before they could ship it to my actual address.

I really had a good experience exchanging my device. No problems and great service. Was really simple and had a great experience with the lady who helped me. She was very kind and very helpful. I hope I don't have to do this again but if I do I don't have any problems doing it.

It was very quick and simple to request a replacement. Phone arrived quickly and was easy to transfer the data. New phone doesn't seem to have as good of service as my previous phone. Would definitely recommend to anyone. Worth the value I have paid for it. Better phone than I had previously.

I had a great experience with your agent. The curiosity and nice agent she is. I had one of the most wonderful experiences with your agent. Thank you and your agent for a wonderful experience with your company.

Overall my experience was well. It would be nice to have the little device to exchange and or replace the SIM card. It takes a lot of time to move everything over and make sure all of my apps and everything that I needed was up to date and had the correct passwords for them.

When I traded in my cell phone for a new one it was much easier than I thought it would be. It was handled quickly and instructions were clear. The agents that handle my account were friendly and helpful. They answered all my questions and I would do it again!!

Thanks for the fast shipping. The website to claim was easy use. It is a hassle free process. I do wish there was more shipping communication. Overall an easy process and I would recommend to anyone. More companies should be this easy to return items. Thank you for your time.

Need more details on how to set up new device. Besides that it was fast and friendly when I called for help. I received my device within a couple days. Again instructions inside just need more details. Did not know I had to call to reconnect services on new device. Just thought I had to switch sim card like instructions said.

Very fast and good. Last time I used Assurant I didn't have a great experience because even though I had sent the damaged device back to assurant- I was still charged for the device because assurant was still "processing" the return and like 800$ showed up on my T-Mobile bill and it took a while to remedy. This time so far is good.

Contact customer service for my phone. Damaged and cc. Completed my order. Received my replacement within 2 days. Had a note 10 and received a 22 ultra. Thank you. Will recommended to have insurance on your phone. Great service when I did the claim. Guide me to complete the the claim. Thank you again.

The process for getting my device replaced that wasn't working right was really simple & things happened very quickly. It was a great experience & I am happy I have paid for the insurance because now I have a new device in less than a week! Thank you so much!

We replaced our old phone with a new Samsung. All went very smoothly. Spectrum technician was very knowledgeable and knew just what needed to be done. She was exceptionable. There was very little wait time. The entire process took just one hour. Great job was completed by Spectrum. Thank you.

The process was very straightforward. I put in the claim and told them exactly what happened and they sent it a replacement phone the very next day. I got the replacement phone within two days of putting in the claim. They also give you enough time to send back the broken phone just in case you forget to go to the post office.

Chris did an excellent job in helping to upgrade phone. In order to fully utilize a new hearing aid we needed to upgrade our current phone. He helped us quickly and efficiently. Walked in needing help and left with a new phone. His help will make our transition to hearing aids easier.

I have several claims I have filed and all have been very easy to file and I got a replacement phone within 2 days and got my screen replacement the very same day. The deductible was very reasonable and I would continue to get insurance on every phone I get in the future.

My cell phone was damaged, and it was replaced. Within two days. It was my first and only insurance claim on anything, and I am 64 years old. The customer Service was outstanding. Which is extremely rare in this day and age. It's good to know, there is at least one company that still operators under the guidelines of Social Morality.

I dropped my phone and was thankful for this coverage. After a bit of back and forth, a few details provided, my new phone arrived. In the beginning of the transaction, Assurant had a different device on record. After providing the original purchase information, they quickly updated their records. As a bonus, it was an elevated model and I've been most happy with the experience.

I had a new update on my Galaxy Z Fold while I was traveling and suddenly my phone started to acting up. Inner screen got black and few min later get back to normal. I had mechanical breakdown and very fast they replaced it for me. I'm thankful and grateful for that. Thank you Assurant.

Got information and update on time and email with tracking number. Very happy with the service. Good with a link so we can take it to USB so they can scan it. Trouble free instruction, was easy to follow and the package was easy. I would recommend to my friends and family. I always trusted Assurant for my devices.

I had issues with my device and needed to make a device insurance claim. I used Google Fi's support and within less than or about a minute I was connected to an agent via the apps support chat. I was greeted and my issues were heard and responded to. The result was needing to replace my device. The process was fast and simple. I had the new device the following day. The day after that I sent my device out in the reusable box. The FedEx location to print the shipping label was also quick and expedient. Overall a hassle-free and happy interaction.

My phone fell off of my desk and it cracked the screen even though I had a protector. The process for getting service and the phone replaced was easy, fast and smooth despite having a boo boo. I had only had the phone for one month but the process for filing the claim on line was easy and required very little effort and the replacement arrived within one day. Sincerely, Tim **

Ported over my old phone from AT&T and was able to get an upgrade for nearly nothing!! Flawless experience. Service is amazing. Customer service was amazing! 10/10 recommend and would recommend this service to anyone looking to make a smart decision in phone service and/or wanting to upgrade and get a fair dollar amount for their trade in! Went from an iPhone 8 Plus to the 14 for nothing out of pocket!! And cut my bill in 1/2 with better services.

I'm not sure I believe this site's review rating on Assurant. It's obvious to us Assurant practices in delaying or denying any claim possible for profit reasons. Assurant lies, delays, and makes the paying clients do all the detective and investigating and chasing them around repeating everything over and over hoping the customer gives up on claim.

I was a little surprised at the additional $40.00 charge listed as a deductible/postage charge but it wasn't excessive. The process for filing the claim was easier than I expected. But as I am not very tech savvy, the instructions for transferring my photos, contact lists and call history information from my old phone to the new was confusing at best and I ultimately lost my history. Further I had to lookup on YouTube how to transfer the SIM card. I found Spectrum support to be sorely lacking in this regard, but then that's not your company's fault.

Y'all have been amazing from day one, thank you for your hard work. I've sent in numerous claims and it seems like it is getting easier by the claim, thank you all and keep doing what you're doing because you all are awesome. We have never been more pleased and grateful.

Sadly it was stolen and I used it as a business and less than 2 days I had the replacement in my door steps. Super happy how fast and efficient. Highly recommend. I was able to keep my clients happy since I'm highly dependent on my tablet to show my customers. I'm glad I had insurance otherwise I didn't know what I would do, it was easy to do a claim and less than 2 days it was in my doorsteps.

I dropped my phone into a toilet and the next day it died totally. I went online and filed a claim at about 3pm. At about 2:45 pm the next day I had my replacement phone. Put my dead phone in the prepaid mailer and dropped it off at the post office. So glad I had that insurance!

I was able to file my claim online and within minutes I was given my approved claimed status. I use my phone for work everyday and I was thankful to have my replacement phone the next day after filing my claim. This service has saved me in so many ways.

Sincerely, to whom it may concern. The service was top-notch! I always dread having to file any form of insurance claim that is third-party oriented. Assurant however takes the cake! The customer response is clear and without hoops! The thing I would have to note is, for lack of a better term; the simplistic interface of the actual filling. (Online/ APP)

Experience with claiming and receiving my device was great but activation was a big problem. It took way too much of my time with activation. Would've loved having a video or something to assist. Not just paperwork. Some customers are elderly and would've had a much more difficult time than I did.

No reason to state anything else other than the process worked as it was supposed to. After having the original phone for 5+ years it was necessary to replace as it was not working properly nor was it holding a charge anymore. New phone seems ok so far and hope it will prove to be a good device. Not going to make up things right away as do not know how well the new device will perform.

I switch cell providers and the Spectrum associates have been very professional and helpful. I am still dealing with an issue that is related to the Spectrum billing system which has not been resolved and could affect the term of the promotion I agreed to. Hopefully Spectrum billing reps will and can resolve my issue. The iPhone return was good.

My experience with Assurant was spectacular. No hassle and easy process. The assistance that I received left me comfortable with the choice that I made to insure my device with Assurant. I would definitely recommend Assurant as my number one choice to anyone considering an alternative plan or company. Excellent service.

I'm very satisfied for the service and the help received. I received my new device when they said I would. I will certainly recommend Assurant to anybody who happens to be in the same situation I was in. Thank you very much for taking care of this issue for me.

I am totally satisfied with the service of receiving a replacement phone through Assurant. You made it easy to file the claim and responded timely. I'm thoroughly grateful for your expedient service. However the service should also include an activation immediately upon receiving the phone. The wait of 48 hours whether it be your policy or Xfinity's is unreasonable. It's difficult to get without a phone for a day never mind four plus. The 48 hr wait is too much on top of the loss of communication for several days for most people. We have become dependent on these devices through no desire of our own that being without it for several days can be detrimental to our well being as everything we do relies on the use of a device. That device shouldn't be in limbo for two days on top of the time of loss and shipment of a new phone.

Phone was accidently dropped, I went to the website for Assurant, filled out the online forms, and received my phone in two days. It was easy to transfer my information to the new phone and to wipe my old phone clean. It was easy to replace my phone. Box was provided to send phone back along with label for shipping.

The promotion was a great deal and the the associate that helped me was so helpful. He explained the way the promotion was structured and spent a fair amount of time showing me some of the special things I needed to know about my new phone. I was so pleased that I told my son about it and he decided to switch to a new phone too.

My experience was great. Everyone was awesome. I would recommend anyone for this promotion. Everyone was friendly and curious and I love my new phone. It's got a lot of great new features and so on. I have been with Spectrum for years and love it and I will continue with it. I love their rates.

My replacement phone was delivered the next day. Easy peasy. I just wish they would have told me that I could use my sim card from my old phone and that they would have sent a key to open sim card slot. Directions on transferring data was easy to read, although not all apps transferred. They should also tell you to do a factory reset on the phone to wipe out your info.

As of today I have not received new phone. A Couple of months ago I went into T-Mobile and they said I had internal damage from dropping phone and to contact Assurant. I did but went home a got original phone to work .I waited almost 3 weeks before the new phone showed up. I just sent back the new phone since my old was working fine. Then I dropped it again but this time the button popped off. Still waiting for arrival of new phone.

This is an amazing service. Replacement is so quick and easy. The cost is also reasonable and much cheaper than buying a new phone. The return of my old device was simple and easy and cost me nothing. There were many locations near me to perform the shipping, I didn't even have to provide a label.

We were sent to a repair center when replacement was warranted wasting an entire day. The automated system needs work to better capture the nature of the issue. We trusted it, but it led us astray. The cost of the insurance is high for an account with 5 lines and few claims.

Great job! Thank you! The site, and tracking was excellent. Took a bad situation and made it a positive one with your assistance. I couldn't have done it w/o you! Keep up the positive website, numbers to call for help, and quick delivery services. All these areas were at a 5-Star.

It was delivered on time. Everything is good. Everyone was very helpful. I wish the lady would have told me it was USPS delivered. I asked her, is it USPS or UPS. She said it was USPS. It wasn't. I had to call around, they delivered it to the wrong house. It's okay. We got it.

I still need a copy of my receipt for the repair/replacement of my phone. I need it to get reimbursed for the co-pay that I needed to pay to have the repair completed. Other than that I believe that your service was exemplary and I will recommend you to all my friends.

I reached out to ASSURANT Thursday evening because my cell phone was pickpocketed AND stolen! There is no way that I pay a $250 deductible for a refurbished phone as well as my monthly payments that are ridiculous anyway to have my fallen out the next day instead of the day of. It was Friday at midnight when I submitted the claim, they didn’t send my phone out until Saturday And also choose not to have a delivered to me on Sunday!!! This has left me in such a rage. They didn’t care about me and getting me my phone on time so that I can resume business in a timely manner.

Easy peasy. Received phone in a couple days. Worked out great as I had a trip in just a few days. Glad I utilized the insurance and was signed up for it. Currently with T-Mobile and have utilized this insurance for as long as I can remember. Thanks Assurant; will highly recommend you going forward.

I had scratches and on the corners of the phone there were nicks. My original phone was in a lot better condition. I would like to be sent a new phone. I would be glad to return my phone so you can inspect my concerns. Please get in contact back me through my email. Service was great and delivery perfect.

Was very happy with the process. Just wish the instructions were clearer. Also needed a sim card and that was not provided. Had to go to a spectrum store for assistance. Store is 30 miles away from where I live. The broken phone is on the way back to you.

My ZFold 3 had a black line down the center of the fold and had stopped working on the right side of the screen. I contacted Assurant and was able to get it replaced easily. I received the replacement device and was able to get it set up right away and did not lose any of my apps, contacts, etc as the backup and transfer of data was very easy.

We had such an amazing experience with our rep Daniel. He is not only extremely professional but extremely kind and knowledge. He made sure taking care of our needs was fully completed before we left the store. 10 out of 10 for Daniel! The store was full as always and he remained professional. There was a customer that came in to drop off equipment and was extremely rude. Daniel gave him the only option to drop it at a FedEx store and informed the customer that he would take the device but the customer would be charged. The customer stormed out of the store and Daniel took the heat and still remained professional and kind. That man needs a raise!

I was happy with the amount of time for me to get my phone. It took about a day from me reporting it. It did came with instruction on how to get the phone back up but that didn't help me out since the iPhone 15 Pro Max didn't use the sim card anymore and it now use the eSim card so I had to call my mobile provider to activated for me.

Wonderful staff! Excellent job and excellent service! Keep on and cheers! I surely will introduce all my friends and relatives to come over and will fully support Spectrum! Good luck and wonderful staff! I'm very pleased with my new phone today and I am very thankful for friendly staff! Thank you. 😊👍😎

From the moment that I initiated first contact with Assurant to receiving my replacement iPhone, it was a very quick and smooth process. I thank you all very much. Keep up the good work. This isn’t the first time I’ve had to use Assurant. Both times have been great. Thanks so much. Sass **

From the time I filed it to the time I got to pay for it for it to be sent was one week even and then it was the wrong phone and I finally received the new one last Saturday. It was flagged suspicious. And it caused a week and a half delayed.

I am happy with the replacement but would have liked to not have to pay the replacement cost as the phone was broken by the technician that I was sent to. Overall, I am happy with the service. It took 2 tries to get it completed but the team on the phone worked well with me to make sure that everything I needed done was completed.

Dropped my phone, I contacted the Assurant team, they handled it quickly and professionally. The phone was delivered within a couple days. Only issue I had was that I bought the wrong case, and had to wait for that replacement. But not the team's fault. I am glad we had the insurance to make the fast replacement.

The claim was quick and easy. The delivery of the replacement phone was next day. The box to send back is easily located and easy to drop off. The clerk at the store was very helpful. The replacement phone was clean and had some charge. It was easy to transfer the contacts, pictures and app.

Hello, I had a great time today receiving my new phone and trading in my old device. Overall Assurant I still have my problems with as a company. However the spectrum rep that helped me today helped your company as well. That concludes my review and honest opinion on the service I received today. Thank you for hearing me out.

Turned in a Motorola stylus cell phone, I was contacted today that I would receive a $105.00 credit, this is fair, and was I was quoted on the phone by the rep I spoke to when I ordered the new service. So far I am pleased with the service and the new phone.

I was sent a sim card and put it in as required, I couldn't get on my network to make calls no matter what I did. I had to go to the spectrum store to get it activated. They said I could have called to have it connected but...I had no way to call. Than found out the sim card was useless. Why was it included with directions. The spectrum store is NOT close, this was very inconvenient.

Helpful, fast and probably go to the place again for other things that I did not know it was possible or a place for. Thanks. They were awesome. They fixed my cell phone and made it look brand new again. It was an old phone and still had the parts in town to fix. Glad they carry variety of items to fix older phones.

Thank you so much for providing a quick and easy procedure to have my new device delivered in an appropriate timely manner. Submitting the request was quick and easy. I was easily guided to make sure I wasn't missing any important information. Returning my broken device was also very easy. Keep up the good work and the excellent customer service.

Great service. Well worth the cost. It was fast and easy to use. The customer service rep was knowledgeable, courteous, and handled my claim with care. I wish to give her a compliment on her professionalism in the handling of my claim. The only problem I did have was weather related so out of your hands. Thank you.

I originally submitted my claim through T-mobile but after a week with no response I called Assurant directly and they helped me same day. The process was quick and efficient and I had a very pleasant interaction with the woman who assisted me on the phone. Thank you so much for everything.

I was having problems getting my information from one phone to the next and now when I call my number for my voicemail it puts a picture of my nephew. I’m not smart when it comes to technology. It’s so much I don’t know about the iPhone. I haven’t used a lot of its features. But I’m trying. 🙏

Your team certainly was very helpful throughout the whole transition process! I used the chat feature a few times just to go over some of the basics and after a few chats we came to a reasonable explanation of benefits. The first chat had to do with the technicals that explained how the monthly statements work and that sort of thing, the other chat had to do with trading in the phone and what goes into that.

This place is a joke. I sent every supporting document that they asked for and they continue to change their needs. I had my service provider in-store send everything as well and yet still no resolve. With this company, you pay for insurance every month only to have your claim delayed and denied repeatedly with the excuse of needing the same documents that you've already sent emailed to them again. 5 times we've sent the documents they've asked for only to have them request them again and again.

Great Service!, Fast delivery, Phone is different than the one I had so needed to practice navigating on the screen for a while. T-Mobile employee transferred all my stuff to the new phone Was in sufficient time. The service at the T-Mobile location at Midway St Paul and Roseville was excellent for helping me!

When they were setting up my phone they were really chill they knew how to help me when I had no idea how to activate my daughter's new phone very pleasant. I would recommend going to see them for any type of help or setting up a new device they were very grateful and helpful.

I had zero problems getting a new phone. My old phone brought the price down. Liam was knowledgeable and helpful. I wish I had looked at the old phone to see it all deleted. No problems. Quick help. I appreciate Spectrum because I can talk to real people who are easy to understand.

Fast, easy process.. super satisfied with the time frame and process to get a replacement phone. Get customer service and support as well. They sent a return box for the damage phone with shipping which is extremely helpful as well. Thank you for being so helpful. They even upgraded my phone for free.

Much easier than I expected. Made the claim, received the replacement, followed the easy to follow directions, and packaging for return of the damaged phone was straightforward. I'm not a bot, I am just a ** from Podunk and I could get it done.

Smooth easy process. Only disappointment was filing claim on Saturday and then process not starting until Monday. Could have had the new phone on Sunday, didn't get it until Wednesday because of the delay. An extra 3 day delay was more inconvenient than necessary. Was told it was approved on Saturday but Assurant didn't approve it until Monday. Otherwise the process and communication was good.

Great. Quick and easy experience. All the steps were easy to follow. Instructions on how to return defective device was clear. Received the replacement quicker than expected. Activation on the new device was simple. Will recommend this insurance to family and friends. Thank you very much for your service.

Overall experience was just fine. Representative handled my call and claim very professionally. Item was received quickly with easy-to-follow instructions. The product was not damaged and appears to be working well so far. The background noise during the phone call was extremely loud as if a party was taking place and there was nothing they could do about that.

When my phone was stolen my claim was denied two times by the Assurant agents. I had to contact the Dept of Financial Services and they contacted Assurant. I received an Executive Agent that listened to me. After she did a thorough investigation, my claim was approved. She was FANTASTIC!

Well, the only thing making it convenient would have been if the T-Mobile store (that I had to go to) would have been able to do it. Instead, I had to wait at home for 4 days. Also, I would now like to know if there is something I can do with my now retrieved phone. It got returned.

The replacement and return of the broken phone went smoothly. Question: How is the IMEI of the replacement phone transferred to the Fi Device protection contract (**) of the broken phone? Is an updated Assurant device protection document sent? Just wanting to know that the replacement phone is covered if something was to happen in the future.

My wife and I decided to leave Verizon when we discovered that Spectrum, our Internet carrier, had very competing cellular service. In the process, I decided to upgrade my iPhone 11 To an iPhone 14. The sales person, Cailyn, Could not have been more professional and helpful and competent. I was in and out of the store within 40 minutes from start to finish having a brand new iPhone 14. I will be recommending this to all my friends!

They did Very fast response when I called about my situation and they guide me very quickly to how to get solve my issue. Finally I got what I want from them and I am so grateful and happy for them. l hope they will be able to solve my issue in future.

So they finally fixed the issue and I had someone personally take care of my insurance device. Took some time but they made it correct. They did say they will make changes on the way they refurbish phones and will make sure batteries will be part of the refurbishing. I’m glad they didn’t just give up on me.

I called on Tuesday January 21 and got the phone on Wednesday January 22. I was confused though why I had to pay over $100.00 before they would ship the new phone to me and then have it back to them before January 31 when I paid cash for the old phone up front $400.00.

It was a very good customer Service experience, very helpul, in a good and tímely matter, it was easy, convenient and friendly and fast to get the help that I needed with my cellphone replacement with the insurance of my cellphone Carrier, the person who was helping me in the Store understood me and help me to fix the issue and guide me with the following steps of what to do and where to call and I also Would recomend it to other people too.

Great experience. Fast. Helpful. Got me taken care of right away. Very professional. Very knowledgeable. Got my device set all the way up for me. Don't know what else to say.. They did a very good job and would recommend them 💯. Have a very good day and evening and thank you. Thank you. Thank you.

When my husband's phone was damaged, Assurant made the claim process easy. Their customer service was polite and helpful, the replacement was delivered the next day in great condition, instructions were clear on what to do, and they made the return process very easy. The only issue I ran into was trying to submit my payment. My driver's license has a letter at the beginning, but the website did not specify that it wanted numbers only. It also did not display a specific error message, so I had to submit multiple times and even tried different payment types trying to figure out why the payment wouldn't go through. Otherwise, it was a very seamless experience.

My old phone had rebooting then shut off itself, it did multiple times. I got frustrated with old phone. I was happy got replacement for same phone. I returned my old phone, my replacement working great. This great service with Xfinity Mobile service. I will continue using Xfinity Mobile phone service. I will recommend to anyone who join Xfinity mobile phone service.

When you have kids in your life, accidents happen. And sometimes they can be costly. I never want to be without that peace of mind. Just in case. I've had to use the coverage a couple of times, and I am so glad it was there. It saved me so much time and money.

My husband and I decided to take the Assurant 360 offer and we are glad we did. We purchased the same phone. A little over a year later, he began to have problems with calls dropping and not being able to hear the caller, and the caller not being able to hear him. The phone was replaced at no cost to us. My phone still works fine but it is comforting to know that if I should have problems, my phone will also be replaced.

Daughter lost her phone while on a trip to Hawaii. I contacted Assurant immediately and had a new phone for her the next day. So efficient and quick and all done online! So easy even for me who is not very tech savvy. Very much appreciated! Thank you for the efficiency and timeliness.

My IPhone was damaged while on a cruise with my wife. I was able to file a claim and have a new device waiting on me when I returned home. Well done. The entire process was inexpensive and painless. I am extremely glad we had and will continue to utilize device protection.

Got what we want according to agreement, plus, the procedure is easy and transparent, service is great with free of charge, in additional, everything is done with email communication without calling them, which is usually time consume and complicated, I will recommend their service to my friend and also the other people to get best value of trading old devices.

This was fast easy and worth the money, get it. You won't regret it, there is no reason not to have this insurance. When something happens to your phone you know they got your back, really don't think about it, get the 360 insurance. This is something you really need to have.

Very pleased with the process and am glad we had the coverage. The replacement phone came in a couple of days and was actually very easy to transfer all my contacts and photos. I'm 70 plus years old and slightly tech challenged. Overall I am very pleased with the coverage.

Great service. Easy process and nice they included a prepaid package for returning the old device back to them. Just sealed it up and took it to the post office to mail back! I would highly recommend to anyone who wants a easy process to replace or repair their phone or device.

My contact with customer service was brief. I emailed with a detailed description of my problem and the agent guided me through the replacement process with 3 emails exchanged. I received my new phone with 3 days. I couldn't believe how easy the entire process was. I put my old phone in the box which my new phone came in and took it to FedEx for a no hassle return.

I dropped my phone and the folding screen broke, rendering the device mostly useless. The insurance program was well worth the extra money on the front end. Instead of the $1100 or whatever it would have cost to get a new phone, I only paid around 10% of the original phone's price.

Assurance was great to work with. They sent my phone out immediately. I'm thankful to have such wonderful coverage. It it's definitely a plus to know that if something happens to your phone, you’ll always be covered as long as you have Assurant. Thank you to the person that fulfilled this order

It was fast and easy, and shipping back was easy. The box provided to ship back was easy. The reps on the phone, were nice to deal with and took my concerns to heart. I called back upon receiving my phone and got it all set up. The only thing is, it needed a SIM card. I had to go to Metro for that. Please include a eSIM card.

When my cell phone quit working T-Mobile helped me file a claim which was promptly approved and replacement sent out immediately. UPS delayed delivery by one day. Which was no fault of Assurant. Once I received the replacement, I was able to get the new cell up and running in short time.

I only needed repair for my screen but I got a whole new phone replacement. The wait time was just one day for delivery and the customer service call was very informative and prompt to assist my needs. I didn't even realize that my insurance covered so many other accidents and mishaps. I'd definitely recommend as I saved more money than going to a repair phone shop.

My agent was really helpful after the company made a mistake. They sent the wrong SIM card with my replacement phone. But the agent figured out why we couldn't activate pretty fast. We had gotten pretty frustrated.

After my Galaxy Flip 5 fell on the concrete, my insurance worked to get me a replacement in only 24 hours, it was easy and painless. I am so happy that I had insurance for my phones. My son has also had to use the insurance on his device years ago and we were happy with the service too.

I appreciate your help. You guys went above and beyond what I expected. It was a seamless transfer. I will certainly keep 360 on both our phones from now forward. I was never offered this kind of service with my previous cell service. Thanks so much, and hope you have a pleasant remainder of the week.

I had to submit a claim. Overall it was really easy. Just make return boxes a little better secured. Customer service was on top of it and answered any additional questions. Also, 10 days is a short time just in case there is bad weather or people are out of time. Maybe provide a few more days grace.

The entire process of ordering my replacement phone was very easy to complete. The website was very easy to navigate, the phone was received in the promised time frame and instructions with replacement phone were very clear and easy to understand. Also, I’ve ordered several replacement phones and the process is this smooth every time.

Trying to activate the phone over the phone was ridiculous. The representative wanted to text a code to the phone that was lost and the reason for a replacement. The representative then gave me a phone number to a local store to verify my identity by text. The number that was given to me was not in service. I ended up having to go to the nearest phone store to activate the phone.

First of all I am Katherine **, the account holder & insurance payer. The only issue I had was with the woman I had to speak with on the phone during my phone setup. I could tell she was an angry ** & she was not pleasant to interact with. She had snippy/curt responses to ALL of my responses & she was not very attentive when I tried to tell her what my phone was doing. For example, I asked her if she needed the IMEI number. She ignored me & basically (for lack of a better word) ** at me to "continue through the setup" & then "give her the IMEI number." I replied back in a ** tone saying "I LITERALLY JUST ASKED YOU THAT!" Needless to say, I wanted to reach through the phone & SLAP THE ATTITUDE OUT OF YOUR EMPLOYEE'S MOUTH! I hope you let her read this too! Stop treating people that way! Someone, someday WILL change your pathetic entitled attitude & knock that chip off your pathetic shoulder!

Mostly the process was smooth and easy, but would suggest replacing devices and boxes they cone in, and having a live person assist in activating over the chat option. Overall everyone was very helpful and it was quick. The replacement devices didn't come with the charging cables either. But they came very fast. I think next day delivery.

This was an easy, fast way to get my problem resolved. As I mentioned, though, getting an upgrade was one of the options that you gave, although there was no information provided about this option. I would have been interested in using that option.

Assurant phone Insurance is awesome! I would recommend this this to everyone. I was unable to complete the claim and it told me to visit a store and though I didn't get help at 1 location, I went to a different Xfinity store and got help. Xfinity and Assurant are the best.

My phone was delivered in a timely manner. Although we had a snow storm here but I was still able to receive my phone within the same week. The T-Mobile team were also great and took the time to help me with getting my phone set up. I really appreciate them working with me to insure all my phone needs were met.

Excellent job. All the instructions were legible and easy to follow. The return process was simple and everything was available to make the process fail-proof. It would also have been helpful if products to protect the new phone were provided as well. I appreciate the experience with getting help with the process.

Short, simple process. File your claim, pay the deductible and then bam next day air you have a new phone. Send the broken device back in free of charge. Postage is already paid. Added bonus I didn't have to pay activation fee because I got the new device through Assurant.

You guys did an outstanding job considering the weather situations that were prolonging the receiving of devices. However, I canceled my claim and received my reimbursement for my claim in a timely manner and every time I call to check on my claim, I was greeted with great customer service. All my questions were answered. I felt heard, understood and when I hung up I felt satisfied about the situation.

Claim was quick, easy and efficient. Phone was in good shape. I am overall happy with my experience. The product came quick and I had no issues with my replacement phone. I would recommend this insurance to a friend. After all was said and done this was by far the quickest, easiest transaction I have made in a very long time.

The claim process was simple and speedy. It took 2 days to get my replacement phone, which was one day too long, but I was pleased with the overall process of filing a claim to getting the replacement. There's not much to complain about. It's a terrific program. Possibly a guaranteed next day delivery would make it perfect.

Please explain sim cards and e-sim before you just activate one or the other and not inform me. It was an awful experience except the last lady who helped me. It was such a pain in the ** to have to get them to deactivate e-sim and change over to my regular one

I found it very easy to get my replacement device. The process was quick and straightforward, and I was kept informed throughout. I enjoyed completing the survey, as it was clear, easy to navigate, and helped me understand all my options. Once I received my new device, I had no trouble transferring my data from the old one, and everything was up and running smoothly in no time.

The representative helped me with my concerns with no problems or issues. The phone was replaced swiftly. My phone screen was turning green and I had no idea what was going on. The Representative took me through the steps of how to get my new phone because it was damaged. I really appreciate that. I didn’t have any problems getting my issues resolved thank you so much. I truly appreciate it! Thank you!

Placed insurance claim for broken phone. Rep was excellent! Had a wonderful disposition and pleasant voice. Allowed me to ask questions as they arose and was patient during entire phone call. Instructions were given clearly and concise. Process was simple and prompt. Agent made process very pleasant with her professionalism and grace - I wish all phone agent could be like her.

The gentleman on the phone help me understand better how to file my claim And what I was doing wrong. He was able to expedite a phone to me the following day. Customer service was excellent and he was extremely knowledgeable and helpful. I am Glad I was taken care of fast and efficiently. I mailed my damaged phone back and you guys even Notified me when you received so I wouldn’t have to worry.

Phone quality isn't working that well. Hard to get on the internet. It is slow. Slow getting to call out and service goes in and out. Hard to hear on the earpiece. Getting the phone activated wasn't easy and it's hard giving only ten days to send back in when the post office is slowed down. We sent ours back as soon as we got replacement that next day.

The whole transaction was super easy, just basic information and a few questions. Once answered the approval and payment process was quick.. Once I received my replacement device, which was literally just a couple of days, included were instruction to complete the transfer of info from old device to new. They even had me send back my damaged device in the same packaging.

Excellent!!! Fast and easy! For me after dealing with this for 2 days but after all everything work out. Customer service was really professional and quick to resolve my shipping problems. After all all work out and my daughter got her phone replacement on time no long than 7 days.

Love the experience. Always have a good one when I deal with you all.. I’ve done this several times because I can’t keep up with my phone. I lose it or sit it down and someone takes it or it’s missing so I love the service and love how fast I get my phone. Don’t have to wait weeks. Just 2 days top.

Very easy to submit a claim, shipping could improve. Overall I had a good experience. I thought my deductible was going to be less. I had to pay $250. I would've given a 5 star if I had received my replacement faster. How about if they had the choice a picking a replacement at a local T-Mobile store? That will be great!

The ease of the process from starting the initial claim, to returning the damaged phone, is super easy and very well explained. This made everything a little less stressful. I didn't realize how much I depend on my phone for everything now a days, so the quick delivery was appreciated. Thank you!

Everything was great. The customer service, the time it took to receive my device, etc. Detailed instructions included which makes setup simple & fast. The only thing that I think could have helped more was if extra padding, like bubble wrap, was included for the device I had to return.

Need to replace daughter's broken phone, price was descent cost. Had no issues with the service and was a very easy process. Return process was also easy to do. Would have been better if return label came with phone rather than having to print it and tape it to the box.

Happy I got Assurant insurance. They quickly replaced my phone, I am now using my phone that was replaced with the phone that they sent me and I really like the new phone as it was just like my old phone.

My experience filing a claim with ASSURANT phone insurance was easy, quick and convenient, the rapid response was impressive. Will recommend ASSURANT phone insurance to family and friends when shopping for their phone insurance needs.

Had a replacement phone. Works great, love it. Couldn't get no better, thank you. You guys a damn thing you said you were going to do and I really appreciate everything you've done for me and I don't mind paying for my insurance cuz it's well worth it. I would recommend to anybody, very good service, very good representative and I would recommend again to anybody that pays for insurance. This is a good company and they do what they say and they say what to do.

It was easy to get the replacement order done, found a few new questions but got through the process quickly and easy. I'm glad that there is insurance on the phone and not paying an arm or a leg to get the replacement. Just wanted to know why the phone has to be replaced with different phones than the one you have.

My phone stopped charging. After exhausting all troubleshooting options, it was easy to file the claim for a replacement. It arrived within a few days, but with no instructions on how to transfer data from my old phone to the new one. That would have been helpful. Otherwise it was an easy experience.

It was extremely easy for me to get my phone replaced because of damage. The process was seamless and fast. We had purchased based the additional protection but we were skeptical if it would be covered. Moreover, since we are so dependent on phone, we were worried that the process would take time. However, we could go to the website and get instant approval plus the phone was also shipped to us pretty fast.

Assurant was very helpful with helping through the traumatic situation.

Very quickly took care of the issue. Knowledgeable and friendly. Took much less time than I thought it would. Would recommend this company for any issues needing to be resolved. Very happy with the results. The company I would definitely go to to make things right. If I have any other issues I will definitely be hoping this company is the one to fix everything.

It was great being able to lock my stolen phone and with this great insurance. I was able to lock and order the same phone. I had great customer service and it was great to know that if anyone tries to pawn my phone or sell it that it cannot be opened.

Time it took for phone to arrive should be two days max, you should use a better courier service. Upgrade of phone was not due to you being nice, you had none in stock. When asked to speak to someone in USA, you should easily comply, instead of constantly saying .."I'm sorry" and "We understand."

Website easy to use and customer service was very helpful. Had issue with having phone repaired as there wasn't any place near us. It was 1.5 hours away. Customer service was able to assist me in obtaining new phone instead. Phone was rec'd within three days. Also very easy to return phone.

I received an upgrade replacement device and I am totally happy with my experience. The device was packaged well and the customer service chats put my mind at rest. The delivery ended up being delayed because of the weather which was nobody's fault. I received my device ASAP and that was fine. Thank you for this good service. I will continue to pay my insurance premium in case I need it again.

First went to T-Mobile and was told had to file claim online. Tried to do online however, it would not accept the broken phone line number only the mail account number and then claim was denied, because that phone number did not have the type of phone we were making the claim on. When I called about this issue it was corrected and replacement sent. No issues with the phone call very efficient.

Had a hard time finding a place to return my old phone. It would help if you had provided a return slip to put on the box I received my new phone with. Just a suggestion. Thank you for your assistance setting up my new phone your customer service representative was very kind and professional as I am 67 years old and am not good with computers.

I did not have any problems with my claim. The process is very easy and user friendly. I think I’ve used this twice in the last two years with the current phone I have. Both claims were easy another replacement devices were exactly what I had prior. I am very pleased with this service and will definitely continue to use it in the future.

Great service. Got my device and was able to return my old device. I like the return policy and was able to pay the deductible. Was an easy experience and would others to use their services if needed. I’m glad I was able to get assistance from here and helping get a new phone as soon as possible.