Assurant Phone Insurance Reviews

Was great and easy service to use. Wouldn't change a thing. They were friendly and very helpful. Fast and easy service. Would definitely recommend in future to friends and family. They were helpful when it came to getting me back online and back with service on my new phone replacement. Thank you for the great service and help that you offered....had no issues or problems with the service I received....

The process to make the claim was super simple and smooth. Super easy! The phone was shipped via expedited shipping which made everything even more amazing. The new phone replacement was like new and the transfer was seamless. I did have a glitch at checkout that prevented it from taking my payment but it was my bank preventing the payment in case it was a scam. Confirmed it was me with the bank and made the payment for the claim.

Was wicked easy to submit a replacement, they gave me a step-by-step guide and sent my device overnight. Shipping the item back was wicked easy as well. Thankfully, we don’t have to do this process a lot. When we do, it’s always beyond easy. Gives us peace of mind knowing that everything is streamlined and easy.

My son's phone was lost and I used my insurance to get him a new device and I was very happy with the process and time it took to come. I would recommend this service to anyone. They took no time in replacing the device. They also did not give me a hassle when I allowed him to set his device up.

I am more concern with making sure the experience is good overtime. Not a one time communication. I am more interested in a long lasting relationship based on constant exchanges and mutual consent. While I appreciate the great one time service I have had some bad experiences with your company.

So far I have had a great experience. I am having an issue currently charging my defective device. I need it to be charged enough to reset to factory settings prior to sending to Assurant. I am hoping to get it to UPS today. Assurant has been nothing but helpful and prompt.

Very quick and Very easy. Received my phone within 24hrs. Everyone involved was very helpful and friendly. Thank you very much. Although process on returning phone and trying to give a friendly return.

Excellent jobs. Good customer service give going forward to the customers, I be like to share to the all customers to be that experience was my first time to call customer care but is so good customer care so please call customer care and in they take care your experience. Give word good service to all customer service team members.

My experience with Assurant was great. My order was easy and I received the the phone fast. I ordered a replacement and was able to get it right away. There is nothing that needs to be improved. I don't know what else to write. But I am very thankful.

It was great. I had no problems with anything involving the phone. I will refer or just let others know that replacing my phone with this company was a breeze. I gave 5 stars on everything. Thank you. Carmelita

I was happy I could get my device replaced in such a short amount of time. The process went quick and I was satisfied with my replacement device. I was also happy that I could switch my sim card and it the activation process was quick as well. This process was simple from start to finish.

I had the absolute worst experience dealing with them. Customer service is absolutely terrible, I was lied to by multiple employees, including a supervisor about my claim. I’m honestly so incredibly dissatisfied that I wish I could give them a 0-star review. I will definitely be saving my money on phone insurance in the future and put the money aside to just fully replace the device myself if something happens instead of dealing with this terrible company. Will not ever recommend to someone because it definitely isn’t worth the money and the company overall sucks.

Had to call to file claim due to form not having enough options. Damage was the lifting of the inside screen of fold 5. People on phone were very nice though call took about an hour due to being transferred between departments. Even got a newer version of my phone which I wasn't expecting!

Amazing service.reliable Internet and fast phone with features I like, phone fits in my hand perfectly with features I can learn and customize to my liking. The phone is nice and new updated features like Gemini... Internet is running good, good is quick to pick up what I asking of it. I can customize settings of keyboard and apps display.

My experience was wonderful. No complaints. ❤️ Would recommend to my family and friends who are in need of a phone protection plan. Again my experience was a great experience. No complaints at this current time. Love the help from the customer service team and I highly recommend Assurant to anyone looking for a phone protection plan in the near future.

My experience to replace a phone in my account was easier than I imagined. I am very grateful for the services provided. I am not tech savvy, so tracking the package was challenging for me. I may have erased the email. But the package came in a timely manner. Still the replacement was somewhat questionable if it was a different model of a phone? Time will tell.

Once I received my replacement phone, I had difficulty signing into my Samsung account. It would have been nice to have contact information to help with this. That would have made my entire experience worthwhile. Hopefully, you can add this to your replacement process. Otherwise, I felt that the service I am paying for each month was an extremely good value.

The process was quick and simple. Just wondering if I will receive notification that my returned device was received. Other than that, I received the correct assistance in a timely manner. All associates were very helpful in getting my new device and getting it all set up and ready for use.

The insurance was great. Filing and tracking my claim was fast and easy. While it seems to be standard practice now, it was very nice that they sent the replacement device first before having me send the damaged phone back. Would strongly recommend this service for anyone needing insurance for their phone.

Have a free activation coupon to take into store if phone activation does not work. Had a very difficult time at the Authorized Retailer Metro by T-Mobile 905 West March Lane in Stockton, CA 95207. They wanted me to pay an activation fee (right now!) of $25 to turn on the phone after explaining what had happened and told me they could do nothing to waive the fee. I had to hire a car to pick me up and drive me to another store the saleswoman at Metro by T-Mobile 6138 Pacific Ave stockton ca 95207. Helped me stating I will get it waived because it is under insurance. Because of last contact with different store I give 5 rating.

I called Xfinity, got Assurant's phone #, called them, answered a few questions and my replacement was at my door in about 2 days. Activation and switching over my info also was quick & easy. The whole process couldn't have been any more simple. Thank you and have a good day.

Assurant Phone Insurance has been a life saver multiple times. From freak accidents, to a simple cracked screen, they are amazing and so fast! I will not buy a new phone without Assurant Phone Insurance. It's so fast and simple. It took 10 minutes and no more stress. It arrived on time in perfect condition. I couldn't be more satisfied.

The insurance rep didn't give me the right color phone sent to be to be replaced. You guys sent me a black S22 ultra instead of a burgundy S22 ultra. I've called to fix this issue they couldn't because the replacement phone was already sent out and I just had to take it because I had no choice.

My overall experience was excellent. Prior to returning my device, I wanted to perform a reset, and this was not provided in the instructions, so this was a negative for me. The mailing process was seamless, and setting up the new device was equally seamless. I was highly satisfied with how efficiently and effectively the entire process was handled.

Terrible company. We’ve been stuck in a loop with them saying our claim's been approved and sending us emails that the claim has been approved just to call and find out we have to wait longer. Customer service is useless as they are all foreigners and can’t help you whatsoever. They put you in a loop and give you the runaround. Worst insurance company I’ve ever worked with. They’ve asked us 14 times for the payment info they already have. Scammers.

My original phone was cracked and malfunctioning and I was able to get a somewhat similar replacement in very decent time. Sending the broken phone back was very easy as well. The new phone is in great shape and works perfectly so far.

It was overall a good experienced as the issue was resolved, but the process was a bit tedious. I went into an Apple store instead of Metro to get help with cloud back up and activation & resetting SIM. Also required representative to retrieve supervisor for further assistance in resolving the matter.

Easy to follow link to have a replacement phone in my hand within 2 days for a reasonable price! Yay! My phone was smashed and I was afraid it would be costly or require me to upgrade and I just was not ready to yet. Fantastic! Tracking link provided, no signature required so it was waiting for me when I got home from work.

I explained that my phone was ran over multiple times while I was waiting to recover it. God knows how the impact and other vehicles I didn't see smash it didn't completely wipe it out. I was expecting just a quick warranty swap, but instead I had to do the run around and jump through the warranty hoops first. I needed to go and take it in for repairs that was done greatly for the condition it was in. Unfortunately a $1,500 + phone is trash if all the functions don't work properly. Then after receiving it back, still damaged, I need to pay for a replacement to be sent to me. Which also came damaged. Then after that I needed to wait for a phone to be sent to my carrier's store, and I got turned away because I didn't have a ID CARD (That is somewhere on the freeway). After waiting for my wife to pick up my newest phone, everything has been put back in to order.

The young male retailer at this location. This is the second time he has helped me, but he is very kind and very patient and very knowledgeable. He always gets the job done. I don’t think I caught his name unfortunately, but this is the location closest to my house. I’m sure when I return he will be there to help me again.

The process to submitting a claim for a device replacement was quick and easy. The replacement device also game in extremely quickly, even though the claim was placed over the weekend. The instructions for handling the shipping for the damaged device was also clear and easy to understand. I do wish that there was instructions for how to compete transfer of information from the old to the new device. That process took a lot longer to complete.

The Protection 360™ Assurant Phone Insurance Plan appeared to be reliable with timeless and friendly service. I got my phone up and running very quickly. I was able to return to my previous schedule of affairs without any problems. I enjoy calling my family and friends without problems. I highly recommend this plan.

My daughter left her phone on an airplane when traveling from North Carolina to Kansas, and insurance was able to replace it during her short, one week visit. We visited the store twice- once to report it, and once to have the suspended line reactivated and start the data transfer process. Very much appreciated!

Thank you to solve my problem and send me the new phone super fast. I recommend Assurant because they solve the problem super fast and they helps a lot. In a couple of days they send me the new phone and the phone came new. It's not the first time that I claim for a lost or exchange for a new device and the personnel it's super efficient and respectful. Thank you for everything. ❤️

Easy enough return process, the only complaint I really have that the phone call and text process to start the return was a bit frustrating at first and took longer than really should have. And it also may make the return easier if the shipping return label could be sent with replacement device.

Great customer service, can't ask more, fast delivery, will always have T-Mobile, we I'll tell everybody about it, will tell my people about it. Keep up the good work and will be happy forever again and they make sure to keep it safe and warm.

I had a great experience using the chat to file a claim. The customer service representative did a great job. However, when the watch came in, I was expecting a return envelope to put the old watch in to send back. I was told, if I didn't return it, I would be charged full price. I never saw any return envelope.

When I had to file a claim, it was easy and fast. Everything from placing the claim, tracking shipping, receiving the new phone, setting up the new phone and returning the old phone went smoothly. Thanks for making it so simple to get our phone taken care of. Hopefully, it will always be this simple to file a claim, get the product and return the broken products.

My screen was cracked. The replacement was quick and easy. Only issue I ran into was activation. It wouldn't let me activate online. The customer care center was great though, he got me up and running in under 10 minutes. New phone works great and all my apps etc transferred over easily

The process was easy and without incident and I am satisfied I received the phone within 24 hours, and it is working fine. The T-Mobile people were very helpful and the phone is in good working order. I had some difficulty re-setting some of the apps but that was not the phone's fault.

Representative was very friendly and helpful and was an easy process. Very nice phone. Great trade-in value on my old phone. Fair price plans, and enjoy the convenience of automatic withdrawals. Service is great, but customer service is horrible.

I’m so happy that Asurion got my daughter’s replacement cell phone to us so quickly. With her busy schedule—school, sports, and other extracurricular activities—it’s incredibly important for me to stay in touch with her. The fact that the device arrived in just three days really impressed me. I’m very satisfied with the excellent service Asurion provided and how efficiently everything was handled. Knowing I can rely on them for fast support gives me peace of mind as a parent.

I had no issues with Assurant and getting the phone ordered and delivered. It was very easy. The man who delivered actually rang the doorbell so that I could come out and retrieve the phone. The last time that someone stole my phone, it was 2022. I had no issues then, and I had no issues this time. Thank you very much for your hard work and service to help people get a phone right away.

I upgraded my phone at Xfinity. The Sales person was very professional and helpful. Even though it took longer than I expected, the experience was pleasant. I wouldn't hesitate to do business at the Princeton location.

The insurance company worked in a timely manner and the customer service representative was friendly and professional. My device arrived in twenty four hours. The directions was easy to follow and precise. I would recommend this insurance company to my family and friends. Thank you for you for your quick turn around and respond. I was extremely pleased with the services.

I purchased a cell phone Razr, for my sister as a Christmas gift in December 2024. Unfortunately, the screen stopped working in April 2025. We went to T-Mobile to explain our situation with the phone. I realize how important it is to insure your devices. They didn't take the time to resolve the issue. Our experience with T-Mobile's customer service was very positive. After visiting the store on Saturday to address the issue, we were pleasantly surprised to receive a replacement Razr by Tuesday. The efficiency and effectiveness of their process truly impressed us!

Assurant made what could have been a stressful situation completely hassle-free. After losing my phone on my last night in Las Vegas, I submitted a claim when I returned home. The entire process was efficient, professional, and straightforward. Their customer service was excellent, and I had my replacement quickly. Definitely worth the 5-star rating - I highly recommend their phone insurance for peace of mind when traveling!

Everything was very easy. It wasn't until the next day when I was having trouble texting that I realized there was no phone service. It took me two phone calls and about two hours to get the phone connected. I don't understand why that part was so complicated. This seems like it could be much easier.

My phone was lost and stolen, was trying to track it and kept moving. Was returned to me three hours later. Process was great to report a claim but refund is taking longer than I expected, but other than the refund experience it was easy to file a claim and have the new device sent out.

The process for replacing my phone was surprisingly easy and I am very happy with my replacement device. I cracked my screen and found out that a repair with a minimal guarantee would cost over $200. I called T-Mobile, who put me through to Assurant. Customer service agents were sympathetic and helpful. There was no hassle at any point. The co-pay was $99 and my new phone arrived within one day. It seems to have a perfect battery.

Did the insurance, came right away, everything was fantastic. Thank you so much for doing all you did. I did a claim, within two days I had my replacement. It was super easy to set up and they gave me everything I needed to send it back. I highly recommend doing the insurance. they were fantastic, great, wonderful, not a problem, would do it again when needed

Experience was great. Super fast shipping and easy to get help and a replacement phone on the way. I would highly recommend this company for their cell phone insurance. Keep up the good work. I will continue to use insurance on my phones. ****

I was very pleased that my claim process was done so quickly and I was able to get the same type of phone that I had. It is important for someone my age to be able to operate the phone. Some phones have too many things to learn. I had my new phone a day of schedule and Maria at Metro was able to help me get everything transferred to my new phone. She was extremely pleasant and very courteous. I love my phone and so glad that I had purchased the insurance..

Had I good experience and fast response getting a replacement phone. I was is to file a claim. It was a little confusing cause the accounts in my mom's name so I did know to put mine or my mom's name on the claim cause the phone's under mine. That's the only thing that threw me off.

iPhone was accidentally dropped causing the back of phone to crack. Assurant was contacted via the Xfinity app and a claim was filed. The claim was accepted the same day. Within 24 hrs the new phone was shipped with clear instructions on reactivating it. I was very happy with the service and the easiness of filing a claim.

Fast, simple and easy to use service. No issues, process was easy and I was able to do everything without speaking to anyone. Which was great for me because I don’t like talking to people. I did have to call to activate the phone once I received the replacement. Would recommend the service.

Super satisfied with the insurance! My phone brokes 2 times completely accidentally on less than a year, first time on June and second time time on April, and they never questioned if was an accident or not love it! Thanks so much! I just don’t like it they send me a “coverage cancellation” and that is not fair :(

I Shattered the screen on my device. I filed a claim, paid my deductible, which was affordable, and had a replacement Nokia in less than a week. I couldn't be more pleased with the whole process. I'm glad I added the handset protection on my Metro by T-Mobile handset. Thank you. Assurant, I couldn't afford a new device, and the deductible was quite affordable. I have a brand new looking phone again. The damage made me sick to look at it when I shattered my screen.

I posted a previous review of a replacement phone that I was having a problems with and disappointed. I didn't think that anything else could be done. I was contacted a Resolution Specialist who was very helpful in coming to a quick and satisfactory solution. It is worth 5 stars.

All my years of paying for insurance and never making a claim. I’m happy it was fast and easy to file, pay, and receive the product. I filed the claim, and paid literally received the phone the next day. Makes paying for insurance worth it. Thank you!

Cellphone got broken and LCD problem. Always blacked out and Assurant replace with a new phone. Thanks to the representatives who is very helpful for me to file a claimed. I really appreciate and grateful though I forgot the name of the lady who help me file a claim. I can tell how she knowledgeable in this case.

We couldn't find my phone anywhere so I reported it to my cellphone company and they turned it off so no one can use it if it was found. Then I called the Assurant and I was able to get my replacement right away. It was quick and easy and we have a new phone well maybe not a new phone but a replacement phone.

I called & immediately was sent a phone. Was have issues with my speaker & inside screen. Could not hear nothing at all & sometimes the screen would work. Representative was extremely knowledgeable & helpful. She explained everything & informed me to have all images & photos transferred to replacement phone.

Phone broke. Tried to make claim online. Wasn't happy with how far I had to go to get Phone fixed. Called and spoke with representative. He was nice enough but kinda pushy and didn't answer my question straightforward. I had to ask several times due to his answer of "We'll cross that bridge when we get to it" when I asked if I'd have to pay for shipping old phone back. I didn't want to commit without knowing all costs. They ended up sending me a refurbished one. I was leary because I didn't know the history of the phone or how bad it had to be fixed, but I had no choice in the matter regarding replacement. So far it's fine though.

Overall it was a good experience. I went to my local Spectrum store and was in and out of there in less time than I expected. It just needed clearer instructions to activate new device. I couldn't activate online and had to call to get the new device activated. I tried to activate it several times online then got frustrated and called the next morning. The person that answered was very nice and helpful with my problems and fixed all of it for me.

Great teamwork, they got the job done in a quick manner and it was an easy process the rest of the way. Thank you for your efforts to make a great experience for me. I truly felt that your associates were very attentive to my request and handled it well.

I went to the store because I had not had any information on the claim, I thought I had started, the lady there helped me so easily and the replacement was there the next day. The instructions were very easy to understand for someone that is challenged when it comes to technology.

Very easy to order a new phone and very expedient shipping. Very easy to transfer info from the old phone to the new one as well. No complaints other than I would have liked a reminder to ship the other phone back.

When filing the claim was very easy, the replacement took monumental effort, due to the two factor verification, without a second device for email or text. Overall very happy with insurance. The review and approval were great, the task of verifying me and reprogramming is immense. I'm still unable to return old phone, and unable to program my new one, due to codes and other variables. But insurance was great in getting me a timely, and covered phone.

Everything was great from reporting it lost, to going online and filing claim to getting the device in a timely manner. It was so simple to do. From start to finish was a breeze. Keep up the amazing work that y'all are doing. The instructions could have been a little more clearer since original device was lost and I had nothing to return to y'all.

The replacement procedure went really smooth and it was very quick. The claim was not very hard to make on the app and it was all done pretty quick. I liked how fast the replacement came in and also how efficient the app is. And also the tracking process was very helpful and simple.

The device insured on account was incorrect. Right phone right IMEI wrong color wrong size. Had to call to get the correct phone that was on account fixed. Took a few extra days outta the replacement time but hey it's done now and the right info is now displayed on the account.

Requested a phone replacement and received it within a week. No hassle or multiple calls required. Very happy with outcome. I was glad I didn't have to mail any forms or spend too much time on the phone with customer service. I wish every claim could be as easy to complete as Assurant was. Thank you very much.

It took less time than I thought. I'm grateful for how soon I received my replacement. The instructions were very clear, it was easy to set up on my own without assistance as well. The box was in great condition as well when I had received it, everything was clean and well handled.

Everyone from T-mobile was very helpful walking me through everything I needed to do when I needed to file a claim to replace my broken phone.The sales people were very nice. They asked me questions. They were very polite. They told me how to return the broken phone back to them. They told me if I had any questions or needed any extra help that I could always call back and they will gladly help me.

Getting the phone was quick and easy. Due to the limited instructions, I had to contact Xfinity and it took an extra couple of days to get the phone actually connected and working. They said I would just have to wait, but I kept working on it and ignored the instructions which worked. More accurate instructions would have helped the process immensely.

The team by far exceeded my expectations. The process was easy and received the new phone in a very timely fashion. Our cell phone was lost in a house fire and we have been very emotional about the whole thing but your company made the filing process very easy to follow.

I received my replacement quickly. I didn’t have to wait a month or longer to get it and it wasn’t broken or a different model than the one I needed replaced and I’m glad I got it since I was paying for it. I’m glad I didn’t have to argue about it or pay like I was buying a whole another one.

Everything was. Great and quick. We got the replacement as expected. FedEx in 2 days and the phone was working fine with no issues. It was easy to send the old phone back in the box that was provided. Wanted a return label was already attached to the box so it was easy to just take to the UPS to send out.

Thank you for proving with the proper protection I needed. The transaction was swift and easy. I did Not even need to contact a live or by phone agent for assistance. It was truly a great experience. So glad that I had the protection for my children, or else I would have been coming out of pocket with $1,000’s.

I have had great experience since adding the Protection 360. I would recommend to anyone, I will continue using protection 360 until I no longer have the phones which I don't see that happening anytime soon, my kids love their phones and I love the price, I am also going to keep protection 360 when I upgrade the phones to a new one within the year or so.

Entire process was painless. No hold time for CSR. Questions answered cheerfully. Device was delivered to the door of my temporary location. Return was equally simple. USPS picked up parcel at my door. Could not have been easier. If you had included a charging cable it would have been perfect.

I just filed a claim, first off it was NOT delivered next day, then it broke when it fell in a plastic floor!!! And of course, they want me to defile a claim. But the phone cracked in such a way that it was toy. Something is fishy

No issues in filing a claim and new phone was received the next day. Quick service. Store personnel was friendly and knowledgeable. The only slight issue was when a screen cover was ordered for my Motorola Edge phone but was not the right size and only to find out that there was not a cover made for my phone which was a little inconvenience due to second trip to be told that. I would have preferred to know in advance but I realize she was trying to get one closely comparable to my phone.

This was quick and easy to get help with my step-son’s broken phone. I was able to put the information that I needed in with the quickness and got an immediate response and one that I was really happy about. They didn’t have the iPhone that he had so they gave him an upgrade with no extra charge. I’m very satisfied.

I filed the claim and my phone arrived in two days. There was enough charge to turn the phone on. And begin the data transfer. Replacing the SIM card took a little finesse because it goes on the bottom upside down. The label inside explained how to ship the phone back clearly. transferring data was easy, and took the longest. Every step of this process has been welcoming and simple. I felt taken care of and that my concerns were of the utmost importance. From filling out form online to speaking with the representative on the phone, then receiving my package and sending it back. I felt confident in the service and definitely will be using your company for my future protection. Thank you for taking care of a bad situation really quickly and professionally.

It was a very Easy claim process. The phone rep stayed with me on the phone and helped complete the online forms. It was a very Fast Shipment of the new phone (next day) and it was Easy sending back my broken phone. Excellent Service. Highly recommended and satisfied customer.

It was very fast and efficient. I received the replacement in 24 hours. The process was very easy. I have used Assurant for several claims. I never have any problem. Every time it's easy, fast and efficient. It's not an expensive plan to have. It pays for itself if you are accident prone or have multiple phones on your account.

All of the specialists I spoke with was so helpful in the process. The process was very simple and easy. Quick send out, received it in one day. Also return directions very simple. Great job!! I would recommend this easy and quick service to anyone. Thank you so much

Thanks for the help and quick delivery time on the new phone. I use it for a small business and being without a phone is a big problem. Missing calls can cost me a new customer or to lose an existing customer. Without good communication I would be out of business as a small contractor.

Filling out the forms online was simple and easy. I'm glad I had the insurance. It cost me no money out of pocket whatsoever. I filed my claim and 24 hours later I received my phone, no problem. It took almost a hour though to get my new phone to work.

Phone came quickly and was easy to fill out claim! I’m very glad I decided to make sure I had my phone protected with Assurant insurance! Phone is just like new, transfer was easy. Thank you for your help! I would definitely recommend to friends to get the insurance plan.

The process was easy to complete. However, there was a little confusion about the type of claim I needed to complete. After speaking with a T-Mobile representative, all of my questions were answered. The return shipping process was also very simple. I had to use this service in the past and it was not this smooth. A lot of positive changes have been made that help customers get the devices they need.

Fast and easy. I had no problems with it. Will do it again if I have to. Been with T-Mobile for over 10 years I'm a very happy customer. Will tell everyone I know how happy I was with the service I received.

I had an excellent experience! My replacement came very quickly and I had no issues anywhere else. I am very glad I decided to get insurance on that particular phone as it gets lost quite a bit. I have insurance on my other phone which is on my T-Mobile account. I must pay extra every month for the insurance and is worth every penny. If I should purchase another phone on my account I will be sure to purchase the insurance. My experience during the 20 years of service with TMoble has always been favorable, no issues at all. Thank you again!

The process was simple. No concerns regarding the information needed to process the claim. Only issue is that the replacement is not here. I am happy to recommend the insurance. The process to obtain and qualify for the replacement was very simple. Also the cost was reasonable. However, delivery is taking more than expected.

It was very easy to file claims online. The approval was immediate. The instructions for returning the phone were clear. I was able to return the phone via the post office desk and utilize that receipt for proof of sending. However, this receipt was not needed. I received an email that the phone was returned.

With Assurant Phone Insurance I always get great service! I make the call and explain the situation of my worries and they get things moving very fast. I usually have my replacement within 2 days. And being a business owner, I need a fast turnaround time so that I'm not losing money by not being able to be in contact with my clients. It's just a good feeling to have the insurance not only for me but for my business as well!

Having to learn new things with this phone. I was learning with the other phone but this one has new things for me learn. I am glad the worker are kind and helpful to take my concerns. I think this one has some better features than the other. Have a wonderful day, and know that.

The services rendered were professional, I was very happy with my transaction and will continue to and share with your company with any new purchase. Once again, thank you for all the help. And I hope not to get to use you guys again, but if I do, how are definitely do it.

The phone I received was fine but it was supposed to be delivered the next day, however I received it almost a week later. 6 days to be exact so I was inconvenienced while waiting for the delivery because I use my phone for school, work and to keep track of my children’s location everyday while they are traveling to and from school.

Amazing service. I would highly recommend this insurance to anyone I know. The device came in perfect condition. They were really helpful through a phone call. For some reason I had trouble doing it online. Great, great great great service. The phone came within three days after filing the claim which was fantastic. It was very easy to send back the old phone with instructions of how to turn off the cloud and which mailing service to send the phone back to.

The shipping was fast, I received my phone in 2 days. The instructions were very easy to follow. I didn’t have any problems with how to send the broken device back. I couldn’t power my old device on anymore so I couldn’t delete my iCloud, that was the only dilemma I had.

I damaged my phone and had to file a claim. They notified me that they did not have a replacement device to send me for my damaged phone but offered me a reimbursement of $1200. I was told to buy a replacement phone and send them the receipt and they would issue me a reimbursement minus my deductible, it would take approximately 5 days. So I did everything they asked. Submitted my receipt and sent in my damaged device. It has been almost a month now since I initiated my claim & I haven't seen a dime from them. Nobody has any answers as to why I haven't gotten it or when I might receive it. Everytime that I talk to a customer service rep they say they will initiate an inquiry and it may take 5-10 business days.

Was told my phone will be here next day, and it was a week waiting for my device... Every time I checked, I was notified next day, next day was 7 days later. This is bad for people that use their phones for business. It caused me to miss a few customers.

I had a very pleasant experience. The individuals I spoke to were friendly, helpful, patient, and professional. My issues were resolved quickly and without trouble. The coverage covered everything I needed at the time. I very much would use this service if required again. Thank you for all the assistance!

My claim was promptly taken care of and handled professionally. My phone was stolen while on vacation and Assurant Phone Insurance promptly took care of getting me a new phone. My new phone was waiting on my desk when I returned. Like everyone else, my phone is my lifeline. I was happy to get the new phone and be up and running.

I'm happy with the 360 protection because I didn't have to stress throughout the process. I've been with companies that make it almost impossible to just simply file a claim. I received my replacement device in a timely manner. I didn't like that I wasn't made aware that my phone wasn't being sold anymore, as I'm not the immediate upgrade type of person.

Galaxy A16 5GBlue, The experience was quite pleasant and informative. Everyone was kind and patient in assisting me with the lost of my phone. The replacement process went swiftly and I received my new phone within 36 hours. Now that's how you do business. I would definitely refer my friends. Thanks so much.

Thank you guys for existing, as I would not know what to do if I had a broken phone at the moment. Your process was very efficient and quick. I didn't have to worry about getting a half-effort repair as you guys replaced the whole device, which I am very grateful. Thank you again!!

The whole process was fairly easy. The thing that took the most time was in the store. I appreciated having a box to return the broken device along with a printed label. It took very little time to receive my new device. It seems like the process is very streamlined and easy to follow.

More info about how to back up passwords for different apps. I had to go back into all the apps and recall all passwords. The facial login feature would be nice for every app on the phone. It was time consuming. Being from a small town it was easier to change data rather than drive to the city to get it transferred over.

Staff was very helpful when I filed a claim for my lost cellphone. Staff was knowledgeable, friendly and it did not take long to file a claim. Received my replacement cellphone by UPS in 2 days. Once I got my cellphone I had a hard time setting it up so I went back to Metro and the young lady was very kind and helped to get my cellphone set up. Great customer service.

I receive my replacement phone in a great timing matter. And I hope you all received the one that I send back. The experience was very nice. I got it in a time of matter. Only thing about Samsung Flip phones. I don't like Em. It always lead a black line between if you lift up and down or eat the flip ones everything go black. I don't understand why.

My tablet screen cracked after my daughter accidentally dropped it coming out the car. The Insurance claim was excellent, no hassle, only a few clicks and the screen cracked was not an issue anymore, great service. Thank you. Despite the deductible, can't wait for it to break again lol j/k.

The claim was easier to find and file than in the past, being able to come directly from a tab in the Google store. The only thing that I dislike is that the devices are no longer shipped with their original boxes or accessories like they used to. It'd also be nice if the RMA and return shipping was included inside the package to easily ship back the old device without needing a printer.

As the loss of my cell phone was filled with dread compounded by the anticipation of the completion of the procedure to reporting the loss of this cell. However, the result of all that angst was dissipated with the ease in which I experienced. Receiving the new one in a matter of only a few days was clearly, a fantastic relief. I am very grateful.

The claims process with Assurant was easy and straightforward. The only thing that I did not understand is how they determined the amount of my co-payment. My claim was approved immediately on a Saturday, the phone was shipped the same day and arrived by fed-ex on Tuesday. I was able to transfer my data and to have the phone up and running quite easily.

I was out taking photos in March on a lovely 74 degree day, when Imagine my surprise - I got caught in a spring flash flood! Thankfully, I had a new replacement phone from Assurant Protection 360 within 3 days! Subscribe to insurance for your device—You will be grateful if anything happens.

Representative was very polite and professional. Answered all of my questions in a timely manner. Informed of steps I needed to take to get my damaged phone replaced promptly. It was a smooth process and the new device was delivered quick. You couldn't ask for a more streamlined process. Representative was top notch!

When client was robbed by two men at gunpoint, while trying to get to his wife at the hospital. TMobile team and client kept the phone active and didn't shut down phones to catch them. Client continued paying then i'll and insurance for additional 18 months. Planned work and the insurance company refuse to pay off and only payback 2 months single line instead of all 4. Client again was robbed by the insurance company greedyness and then turned it in for collection agency and had security breach and failed to inform their clients. 3 times client was robbed. Justice denied, client & Loyalty flushed into sewer. This was my experience. NIGHTMARE agency! BEWARE!!

I went for about a week trying to find another phone and the rep I spoke with suggested me just filing a claim on it. So I did it. Saved me from the headache of trying to find another phone. The process was easy and had my phone in a day and was able to get back up and running. I would go without having the insurance and peace of mind.

It was quick and easy. Sending the phone in the same box that we send the damaged phone in is a great idea. And having the return label already on it was very helpful and made returning the damaged phone easily and efficient.

I had purchased my device outside of T-Mobile. When it was time to make my claim it was requested that I had more information. However I had to log into the status in order to check. I was not sent an email or give a phone call. There should be a phone call and email about the process. I quickly uploaded everything after I was aware, but however I was blindsided by the fact that I needed to provide information.

The process was easy and well-explained. This was my first time replacing a busted phone. The call was simple, they explained the process effectively. The phone arrived the next day. I did have to take it to a store to switch the sim card.

Getting the phone took a week when we needed it right away for work. It would be nice if there is a way to get phone quicker. Otherwise phone is good and I now have a working phone. Which I need for work.

No complaints service was fast convenient and friendly. Received my new device with all information needed to get myself back up and running. Would have preferred to have not gotten a refurbished phone but beggars can't be choosers. Otherwise I feel that if I need to file another claim that I feel confident in coming back through Assurant.

The shipping was fast. I was very happy with my experience. I am one that isn't very patient and it came in 2 days. I would recommend insurance to anyone. Especially if you are someone like me that is accident prone. It was super easy to file the claim online. I did not have to talk to anyone.

The whole process was easy. I called and spoke with a representative on Thursday night. We received the replacement item on Monday. Took it to the T-Mobile store and had then change out the SIM card. She made sure everything updated. Sent back damaged item in prepaid box on Tuesday. Very easy process.

It was somewhat easy to get a replacement device but kinda difficult when it came to describing how the phone was damaged. It was quick to get the replacement in though. Now we just have to send the other one in. The device was just like the old one and like brand new. I've been with T-mobile for years and never really had and issues with the company every time I have an issue they fix it quickly.

It was very easy to get in touch with an associate on the phone. Y'all have a speedy service with the delivery of the new tablet! I'm so glad to have this insurance coverage on some of my newer devices! Thanks again for your help! Very pleased with my overall experience.

Thank you very much. Everyone was very helpful. The phone came very fast and there was very good customer service. I package came with easy to read and very simple instructions to send back the other phone. I sent back the phone. I hope to get a response on the phone getting back to you guys.

Did a warranty exchange on my Z Fip 5 through T-Mobile because it was overheating back in December, it's been 4 months of going back and forth with agents saying my phone never arrived. But I have proof that I shipped it out. With the weight of the package, they are now saying the packaged arrived empty undamaged. Someone stole that phone from the package and I'm getting hit with the non returned fee. It's ridiculous. Been using T-Mobile and this cellphone protection for years. Never had issues but they dropped the ball on this one!

I received my phone the next day. Easy return. Great service. The directions were clear and efficient logging on to Spectrum. It's easy to do the transfer and upload all photos and data on phone. Returning the phone with the shipping label with easy at the local UPS store. Very happy with this insurance company.

Amazing experience all around, from ease to process to setting replacement up. Def best experience I have had with insurance, let alone anything ordered. Would definitely recommend T-Mobile to others and to get the insurance on their stuff 'cause it's fast and easy in case you need it. Glad I got it and it was amazing to use it when I needed it.

It took too long to receive my replacement. Due to miscommunication, my tablet was messed up on the screen. Then 48 hours later, I couldn't even open it up. Then both times I was at the store, both times I was charged an extra fee for the replacement and taxes too I guess for the GPSes.

When I called Spectrum Mobile I was told that this Apple iPhone SE was out of warranty but they said, "if you contact Assurant you would get a replacement phone free of charge". So I contacted Assurant and got this all set up to receive the replacement phone free of charge. The replacement phone was shipped FedEX & I got it sent to me within a couple days. This was very good service of Charter Mobile to set me up with Assurant.

It was easy for the most part. Other than it not wanting to take my payment. I reached out and they were able to handle it over the phone without issue. I would have loved to have been able to do it all online instead of talking to someone on the phone and having to repeat all verification information again.

Item came in fast and was in great shape! Loved it and am using it still. The packaging for the device itself was great. There were no cracks or damages on the product and the instructions were very clear and simple. Returning the phone was also super simple and easy! Highly recommending to family. Thank you so much!

I make a claim of my lost iPhone via website of Assurant. It was easy to use and fast to make the claim. The system is friendly and the short question it makes easier to use. The system required info was easy to find like the IMEI and my personal info. The delivery of my new refurbished iPhone took one day. Thank you.

It was an easy process from start to end. The device came in very quickly. The return was easy as well and came with a labled box for the return to be shipped in. I will definitely do this again if another device gets cracked or broken in the future.

On the previous description, I said. When I call they don't do it on over the phone and then I have to wait for them to answer and they refer me to online. That's not appreciated. Otherwise when I went online, everything was good. I received my phone, activated it and I was happy with it.

Assurant is a very reliable and on time service, I got my replacement phone in one day and I was very happy. I would recommend their service to everyone. My experience is the best, wonderful staff, they listen, and the staff is very patience and polite. Assurant number one service. Thanks for all your help.

It was easy and the replacement time frame was fast and the device was ok but the package had no name on it which makes easy to be stolen or taken by unauthorized person or even be thrown away and it the package said nothing about where it was coming from.

It was easy, came fast, the phone wasn't good condition, hopefully won't have to do it again, but if we do, I'm not nervous about anything. To return the old device was fast and easy and the instructions were clear, there was no problem there. Thank you so much for everything.

I filed a claim for a lost phone on a Thursday morning and received the new phone the next day. They did what they promised to do. That is what I call great Customer Service. I highly recommend Assurant! No one else will get any of our business. Great Company with great employees!

My new device's battery life is not any better. It still requires charging multiple times daily. The activation process was not accessible using included instructions, I had to contact cell phone provider. It did not include any device to open and install the Sim card. There wasn't any included information on deadline to return damaged phone other than initial email.

Everything was perfect and my experience was perfect. I received my phone in a timely manner without any issues. I received alerts and updates on when my phone was going to arrive, so everything was great, and I had a very good experience.

Replacing my daughter’s iPad was extremely easy. I appreciated clear pricing right up front. Clearly telling me where I can identify the model information and where to locate the numbers needed. Clear communication along the way through email with how the process works. Clear return instructions as well. Very quick and easy process.

I was impressed with the ease of completing a request for a replacement device and receiving it. It only took a few minutes to complete the replacement request. Within a few hours my request was approved. I received the replacement in just a few days. I was able to put the damaged phone in the packaging provided and drop it off at my local USPS office. Easy peasy!