Assurant Phone Insurance Reviews

Quick and easy to get back replacement. It was easy to call for replacement. Friendly customer service and knowledgeable of situation. Very pleasant experience with the new phone. Will recommend to friends and neighbors in the area. I'm very happy with new phone and will remain a loyal customer.

It took a long time for Assurant to approve the claim and 2 rejections from Assurant. I recently had my old phone serviced at the Apple Store, and the serial number changed, which I didn't know. Ultimately there was a 3-4 day delay because of this, and I was left without a phone for days, and very highly stressed out.

It was ok. Could of been better. The phone took too long to get to my mailing address. Also the phone was different from your original phone. My insurance was sure to fix it and give me a replacement that's with responsible so the experience of all pretty well and fix the dollars but I'm happy with what I got it.

The process was quick. However, uploading my information from the cloud was a little challenging. I would also change the 2-authenticity process. This would have expedited the process of me accessing my account. Perhaps allowing an email on file or a family member who may or may not be on the same plan, the ability to authenticate who a customer is.

I love T-Mobile. Will be with company until I die. Fast and precise and friendly. Package came on time and undamaged. I just think insurance deductible is too high, the bill is too high too. I just love service.

The claim took like 3 weeks, to submit and it also 3 times to fill out the claim. And when I charge the device with my own charger it makes a constant sound. Other than this it shipped fast. Thank you. I'm not sure if it was due to the metro associate that helped me with the claim or the system for my device claim to have been taken this amount of time.

Everything was very good. No need to change anything. This is my 2nd device I use Protection 360 with Assurant. First Device was iPhone 16 Promax. And now my Galaxy S23 Ultra. Very fast and convenient service. Protection 360 has really helped me protect my devices and get them fixed in no time.

On 6/9/25, we called and filed paperwork online for our daughter’s phone, which was broken when she fell. As you can see according to the insurance, which we pay for it tells you within 48 hours of filing the claim a phone will be shipped out. We have spent hours on the phone, talking to different people, trying to follow up on our claim being told the entire week when we talk to that it was still under review. On 6/13 when calling again and speaking to yet another person we were told that they now also need a picture of my husband‘s drivers license. First time we were told this. Again, calling each day to follow up and are continuously told it is under review, but they can’t tell us why. 6/15 again my husband is on the phone, after 20 minutes he asks for supervisor is put on hold, another person gets on and goes through the same thing telling us it’s still under review.

Good experience! Courteous representative and uncomplicated installation services with a replacement device. I would recommend this type of assurance to others. It's a good service. I'm thankful for the service. All communication is digital, electronic. Very little human contact ...

We received the device in a timely manner. Had an issue doing the claim on the app but when I called Assurant, the representative was very helpful and was able to process the claim. Easy instructions on how to send back the damaged device. Thank you!

It was hard to do it online so I had to call, the first time I called the who help me was not able to complete the claim because he was asking for more information that I didn't know about the phone then when I called back I didn't need that information.

I filed a claim and the next day I had received the replacement device! Filing the claim was quick and easy to understand. The box the replacement came in came with clear instructions on how to return your broken device and included packing sticker and the return label already attached to the return box.

Dropped my phone and it had a black screen so I could not use it. It would ring but the screen was black so I could not see who was calling to answer it. I Filled out the insurance form online and my replacement phone arrived in about 3 days. It came with the box and postage to mail back my old phone which made it very easy. I will be mailing the old phone back tomorrow after I retrieve all my data from it. This was a very easy process.

Like I said I don't see any needed improvement. You guys were five star awesome. I received my replacement phone less than 24 hours. Couldn't be happier it came out of bad time when I broke my phone right before my vacation and I was able to get up and going right away. Thanks again.

Great replacement. Just what I needed. It works the same as my previous one. Definitely will recommend. I do wish I was able to get a incentive, but nonetheless Assurance does it every time. Wonderful! I am extremely blessed to have a replacement so quickly. Everything works just as it did before. The previous phone was also sent back as soon as possible.

I loved how easy it was to get a replacement phone and saved me the hassle of a time in a repair shop. Shipping was very easy and the return process was equally easy. This is the best insurance I have dealt with for any phones I have ever had.

I was impressed with the ease of filing the claim. The guidelines were clear about returning the damaged unit and the new one arrived the next day. I was only disappointed that after almost 2 years of paying on the plan I had to pay a deductable of $50. We were impressed with the quality of the replacement phone. I will continue to keep the warranty active on the phones.

My front facing camera wasn't working. I now have a refurbished phone with a camera that works. I wish there wasn't a $1200 hold on my bank account while we replaced my phone though. That is very hard on me. I am happy for the replacement phone, it looks brand new. I have used this service to replace my screen several times already.

Great experience. Fast and easy change over to new phone. Only had to wait one day to get new phone and was back up and running. I have my own business, so the urgency was well appreciated. Will definitely recommend to friends and family. I was impressed with the easy and smooth process.

Updated on 06/23/2025: This is ASSURANT’s response in regards to the complaint I made on June 20th, 2025, “Thank you for the details. We've escalated the case, and someone will contact you within 2 hours.” They failed to call as promised. I called the regular customer service number and spoke with a gentleman which led to me requesting a Supervisor, to which he put me on hold for some time then hung up. This is what you can expect from ASSURANT Solutions.

Amazing employee team, everybody is coordinated with each other, making this the only service I’ve ever used in my life to actually come through with immediate quick replacement and with the best quality devices and not sloppy seconds replacements!! Thank you so much for providing this service. I am now a big fan of! And thank you so much for making it so much easier for somebody like me to get done!!! Keep up the good work!!!! Thank you so much again!!

Your service is excellent. I have used it several times and other than getting a different phone this time, it's pretty nice, just taking a little time to get comfortable with. Otherwise, I'm very appreciative for your service. I absolutely recommend getting the insurance to everyone and will continue using your services probably forever.

It was extremely easy to process the return once I received my replacement device. I received my new phone in a timely manner and had no trouble understanding the instructions for sending back my old unit. I would definitely recommend their service to anyone who needs to cover their phone. I'll be sure to use this on future phones.

Representative Dani at your Loundon Rd Latham N.Y. location was extremely patience, courteous, helpful with an elder client with techonolgy challenges. She demonstrated a caring service demeanor which was greatly appreciated.

Very easy. Replacement phone received very quickly. Setting up the phone took some time but that was expected with a new phone. My old phone was less than a year old and the new phone already had new changes. Reviewing the insurance plan made me realize how I need to keep the insurance in place with these expensive phones.

This is my phone number. Now please put it in the system. Thank you so much for everything. Ya'll did a great job and I just want to say again thank you. Please don't change a thing. Ya'll are great and it didn't cost me a thing to say that.

The replacement process was easy to understand. My phone started giving me issues so I had to replace it. I went on the website and started the claim process which was very easy to use. I got my replacement phone very quickly and am satisfied with it. They provide a mailing sticker paid for so I sent the old one back as they requested.

I have it ever done. I didn't playing Over the phone. I always called and had someone do it for me. It was very easy, very simple. The phone king was very easy, very simple to get to work. All in store super included, I would gladly do it again if I ever had to.

I was not ready to upgrade. Replacing the damaged phone was so much cheaper and very easy to do. The rep at the T-Mobile store in Ellicott City was awesome, friendly, and extremely helpful. I received my replacement phone the very next day. I recommend getting the insurance plan! Thank you so much, T-Mobile!!!!

I got my new phone in 4 days! That's lighting fast. Worth the insurance. Everyone should have this. I even got the same color I wanted as my old phone. Well worth the service. I have insurance on any expensive electronics. Paid 104 bucks for the replacement.

My husband lost his phone in the river when we went kayaking, and we received a new phone within 2 days. The process was super easy and very easy to understand. I didn't have any problems talking to the representative, and they were very friendly and informative. I appreciated their help very much! I will definitely be having insurance on all of my phones like I always do thanks to Assurant.

My experience is very pleasurable. It was so easy. I filled out a short claim on the website and two days later I had my phone. No questions asked. Very load of deductible. Carefree so easy. I recommend it to everyone. The instructions were very well written. Came with the box to send it back in prepaid postage. It arrived two days after my claim was filed. Very easy. Anyone can do it. You could drop it back off at any UPS Store and the label was already on the box. Nothing to fill out.

Using 360 was a great option. This was my second device to fail. The Z Fold screen peeled down the middle the first time, the second time, I heard a crack and again, right down the middle and the big screen was unusable. Fortunately the zfold has another screen so I was able to use it.

I recently initiated a device replacement claim for my zfold 3. The closed screen went dark and speaker stopped working. The replacement I received was actually functioning worse than the previous phone. Hopefully all will be well with the upcoming replacement. The process was easy, and customer service representative to care of my issue thus far.

My replacement is working fine. I love it. The process for filing the claim was very easy. Thank you for everything. My replacement came a day later after I put the claim in for it. The instructions on how to set up my new iPad was very clear as well.

It was easy and quick. My only issue was opening the Sim card portion. Thank you for making this easy. I pay monthly for the service and have only used it a couple times. Very good investment and efficient. The only thing that took a while was transferring my old info to the new phone.

Was amazingly fast. My phone showed up right away. And getting it switched was easy. I would definitely recommend it to everyone. Also it don't cost very much each month. To be able to have the security of a replacement phone if mine is either lost, stolen or broken..I wish this was available soon.

When I was doing the process online my claim was denied and no reason was giving. The denial should give an explanation. Other than that I had a great experience and the replacement phone came fast. The process was effortless. This phone was the second replacement I’ve gotten since getting the Iphone 13. The screen seem to lift for no reason or damage.

I really like being able to process the claim online and not having to call into a service center or driving to a retail location. This allows me the opportunity to complete the transactions at my convenience.

THANK YOU for your superb professional replacement/support service! I received my replacement phone in only one day with instructions on how to return the damaged phone! I did however had to call Spectrum to restore my Internet/phone service. The Spectrum technician had my phone up and running in ample time.

No one likes breaking their phone, but nothing worse than breaking it and needing to wait 10 days to get it fixed or worse, resent and set up. After making the claim, I had a new phone within 48 hours. It was great! I hope I don't lose my phone or break it, but if I did, I'd gladly pay the money to have Assurant get me a new one.

Very pleased with the process. It was very efficient and I received my phone in a timely manner. Do you ever replace the phones with new phones? How long is the warranty for the replacement phones. Can it be extended for two to three years or is it only for one year.

Love how simple the Assurant process makes it when filing a claim on a device. My only gripe is not having an option to select a repair vs a full replacement. Please add this to your claim portal. I believe if you have the funds for a straight up replacement, you should just be able to select that option. I for one, do not like having to go to place to have my phone fixed. I did it once and it was not for me. Other than that, the process is amazing!

Made the whole transaction seem effortless. Such good people. I continue to support them; they did all the hard work. It truly helps to have a person to explain things to you as a recording does not do it for me. Again I truly appreciate all their efforts and that what keeps me as a customer.

Everything was fast and easy. Everyone was pleasant. The whole encounter was pleasant. I will call every time when I have a problem or I need to make a claim. T-Mobile and Assurant makes things real easy. I didn't have a phone repair place near me, so they overnight my phone. No waiting days to receive my replacement phone.

Top-notch service. I really appreciate the level of service and support received from the time I filed the claim to the time I updated my new device. Thank you for a high-quality job done well. You should be proud of your employees and support staff. I highly recommend your business.

Fast and pleasant experience. It was super easy and I received my replacement phone fast. It was great that you sent me all the information to return my old phone and the phone I received is wonderful. I would recommend anyone to retain this insurance. I will continue to carry this insurance.

Simple easy and fast. No negative comments. Great service and fast replacement. Accidental damage two phones lease then 3 weeks apart. Still no Problem ordering a replacement device. When it counted the most I was not let down. Only took two days to get replacement device. Free overnight delivery $99 for replacement. Cheaper than many other services. I’ll will refer to friends family and Anyone else.

It was easy to start the claim and I received the new phone quickly, the only hassle was I sent my phone back regular mail. Because I did not insure or track I kept getting emails stating you never received phone even though I sent it the next day. It would have been helpful if that would have been part of instructions in the box I returned phone in.

Thank you so much for making this replacement easy and fast for me. I talked to someone on the phone then finished through an online chat. At first I thought it was going to be a little different doing it online but the prompts are quite simple. If you follow the steps then the real live chat agent actually helps you! Thank you!

The process was easy and fast. In my case nothing wrong with the phone but overseas Xfinity reps couldn't figure it out. I Took the phone to the Xfinity store and after a twenty minute wait I received quick easy activation. The rep was able to secure the eSIM and keep the same number. Some things just have to be done by the trained workers in person not through the app over chat.

I would have been in better shape if I could have had my phone replaced when it was stolen while in Dublin Ireland but that didn't work because I don't carry my PIN numbers with me when I travel abroad. Everyone at T-Mobile was very rude and was unable to help to be able to get a new phone shipped.

I’m deeply grateful for the recent device replacement and want to extend a heartfelt thank you for your continued support and understanding. Having access to a reliable device is incredibly important to me, not just for staying connected, but for remaining productive and engaged in both my personal and professional responsibilities. Your willingness to assist and follow through with this replacement means more than words can fully express. It’s reassuring to know that I have people I can depend on when unexpected challenges arise. Thank you once again for your kindness, responsiveness, and commitment to helping me move forward with the tools I need.

Replacement of a device that was damaged took place in Costco, Jasmine ave., Webster TX. The T-Mobile representative was professional, effective, and friendly. He communicated effectively and solved our issues. We also switched our Internet to T-Mobile. The representative set everything up, boxed the equipment and explained everything. When our device arrived, we returned and we received the same assistance. We are satisfied.

The replacement process was great except the shipping. I was told it would be overnights to me. But there were delays in shipping my phone and the shipping company FedEx didn't notify me properly as I had requested. We live in the country about 6 miles from Woodville, Texas and my home is about 1/4 mile from the front gate and road. So when I have to receive a package from. FedEx I have to know about when the driver is coming so I can meet him at the front gate to receive and sign for my package. Sometimes I have to sit in my car for 2 to 3 hours waiting on the delivery.

I love TMobile. The service I get with your staff is 100%. I have never had a problem with any of your staff. I have Alzheimer's and they always help me very mindfully. The day in question I went to a friend's job site and set my phone down for 2 minutes and it was gone. A young male with tattoos on his face and arms was unloading a truck at that time. Other than him only people I trust were around that area.

My experience with Assurant was wonderful! They care about their customers and what they are going through. Their service was prompt and efficient. I would highly recommend them to anyone. From the time I filed the claim to the approval, and device delivery was exceptionally fast. People these days live by their cell phones for business and personal reasons. When you are dealing with a phone insurance company who understands what people are dealing with it makes the experience pleasant.

Had to pay a fair fee for my replacement which ain't bad at all knowing how much the phone really worth. Will be keeping this company for reason if anything else ever goes wrong. Came in 2 days and was fresh and undamaged. I recommended this to a friend.

Process was simple. Was glad I had the funds to cover the deductible though. Was not aware there was one when I took my phone into the shop. Other than that it was an easy experience and my phone was shipped and received immediately.. Thank you for your help on a expedited issue that was resolved easily.

My children had both decided at some point to remove the case and screen protector from their new (Christmas) phones. And then they promptly broke their phones. But after a hassle free reporting of the broken phones, I received 2 new devices within a few days. I followed the instructions provided and voila! 2 new working phones!

You have the notes I'm sure. Took the phone delivered and set it up as the 773 number. Emily NEEDED her phone as her place was robbed but it was delayed. We came up with an idea to buy an extra line and put it on the 13 I was using because my 15 broke the day I got it. Emily needed access to her 2f from her 224 number or was unable to do anything. Spectrum came through, added a temp line that I used and set my Iphone 15 Pro on her number. We got the second phone and were able to transfer that to Emily's number, the Iphone 15 to my 773 number and put a temporary hold on the 13 I was using. When I came up with that idea I thought for sure something would hinder the progress. But nothing but paying $20 extra to activate another line. Great job everyone!

As a claim was made and payment was made as well, it was a smooth process. The product delivery was absolutely quick. From the moment that the order was placed, I was informed of each and every detail that would go into payment and delivery in such accurate detail. Thank you very much!

Due to water damaged, I couldn't use my iPhone. I used Assurant the insurance company and they provide me with a new iPhone within 48 hours delivered to my home. The set up was easy But I still had to call XFINITY to end the setup,. I am very satisfy.

Easy, simple and fast! From start to finish. Phone arrived fast and on time. The set up process of transferring information from my old phone to my new phone was easy to understand and my teenage son did it by himself! The return package to send the old phone back was included in the box when it arrived. All I had to do was place my phone in the provided box, seal it and put in the the mail for USPS to pick up! Great experience!

The first replacement phone I received had cracks in the screen already in the fold. My newest replacement is beautiful and looks brand new. Hopefully quality control is improved, so I don't have to waste my time and money on multiple replacements.

A black dot appeared on the center of my phone, then a white line from the fold to the edge and the black started spreading over the screen. The phone would not work when I opened it. I could still use it when it was folded. I love this type of phone and as long as Samsung is making it I will always buy the Fold.

Very helpful when I called about my crushed phone. Knew exactly what I needed to do to replace it and get it delivered to me. Received it the very next day and in perfect shape. I appreciate all they did for me and was thankful that I had purchased this insurance coverage.

The experience was easy. I followed the instructions. Had no problems. Remember your passwords and logins. I was so pleased that I had the protection plan for my phone. I got the phone the next day. Cost nothing to send it back. Reporting the issue was easy as well. Basic information. I did have to pay a small fee but well worth it. I believe my phone to be new, at least refurbished really well.

Everything went even better than I could have expected. I can't believe how simple and quick the process was. Got a tracking # right away and the phone arrived the next day. It included a self addressed box with clear instructions on how to return the old phone. Bravo! Keep up the good work.

My phone was slowly falling apart on me and I got a replacement the exact next day. It was easy to transfer everything and it came with clear instructions. There was even a card telling you when to send it back by and how to transfer all the data over.

The whole process was quick and easy and painless. My new device is working great. It was easy to get the new phone set up and it was easy to get my data transferred to the new phone. I will definitely continue to use Assurant to insure my new phone. Thank you so much for making the process pain free.

Overall a very good experience and thankful for the speed in which I received my replacement and the ease of which it took to file that my old phone was broken and what happened to it. Only complaint was the time it took to get tracking information for my replacement. Very appreciative to the ease of setting up the new device and transferring information over when the screen was completely broken on the old device.

All I needed was a new glass cover and not necessarily a whole new phone. I guess it is easier to get a new phone, but takes time to set up again. The time it took to get a rep on the phone and the time to set up the new one was the most consuming of the process.

I’m really impressed with how smoothly and efficiently my phone insurance claim was handled. Superb service! The process was fast, clear, and the team kept me informed every step of the way. Five stars for service! My phone was replaced quickly and without any complications. I would recommend your insurance company to I my friends and colleagues.

I do not have anything bad to say just that they have Excellent service and promptness on the replacement. The representative said it was going to arrive not the next day but the following because I had paid at a later time, but I did receive it the following morning.

My phone broke. I put in a claim online. Super convenient & easy. I got my replacement very fast. It came with a pre-labeled package to send it back in. I got 10 days to send it back. I sent it & everything is great. Everything was perfect. Thank you.

My watch arrived much sooner than expected. It was also a better replacement than I expected. It was not refurbished, but brand new. Only thing I had trouble with was following setup info on a card marked 2022! Many improvements in software and watch functions have been made since then.

I placed my order on Friday and was expecting next day Shipping as told, but didn't receive my phone until 4 days later on a Tuesday, which was really frustrating. When I was told I was going to have next day shipping. The customer service representative was amazing. She was very helpful and kind, I just wish that it was expressed to me that my phone was going to take 4 days to arrive. But overall, a great experience.

Straightforward and easy to file a claim. Got to me the next day. The only thing is they tell you to return shipping to UPS but UPS said the USPS is where you take it. Could have been my mistake, wasn’t a problem either way. Process was fast and easy

As I said before, I got the phone quickly, but had problems transferring my information and, going in-store was the absolute worse experience, and it's like this every time. The phone staff is good but when I go in store they speak a different language and have very poor attitude.

I was impressed with the ease and speed of receiving a replacement for my iPhone. It was a fast, easy process to submit a claim over the Spectrum app. I received it properly via FedEx with a return prepaid postage on the box to send my damaged phone back. It was a smooth process.

Service was good. After getting approved, we received the phone in 2 days. It would have been better if specific instructions were included for non-working screens. We wiped the data on the phone using "iPhone Mirroring" on the Mac but then couldn't find a way to shut the phone down since we lost access to it.

The only problem I encountered was needing to know the purchase date of the device. It was not found easily on the website and I had to go to the Spectrum store to get the information. Everything else was very easy. I would recommend using Assurant.

Very happy with the service of this company and with the replacement device. This was a super fast and easy process. I would highly recommend having this service. It is definitely worth the money and I will not ever be without the service. Don’t get caught without having this protection.

My son lost his phone while on a walk. I was able to easily report this through T-Mobile app since I am the account holder and we had our replacement in a few days. It took a bit of figuring out to set up but we used my Gmail to start then were able to finish. He then signed me out and his Gmail in so his info would come back.

Phone broke while on vacation. Logged in and made my claim. By the time I got home the new phone was waiting on my porch. It was perfect. Would definitely recommend anyone to get insurance through them as they always come through whether it's a screen or the entire phone.

The phone insurance made it possible for me to receive a new phone when the old one was not repairable. Filing a claim was super easy and fast. The new phone was received the very next business day. The experience was smooth and totally amazing. I'm so glad I had the Assurant Phone Insurance. Thanks!

Contacting Assurant was very easy and the customer service person was very helpful. I received my phone within 2 days. It took me a little bit to get my phone back as I am disabled without a car. But I recommend the protection plan to anyone who has a phone. You may not need it but having it gives a lot of peace of mind.

Very easy process. Received upgraded phone. Service is very quick and easy. No problem setting up new device. Would definitely recommend the service to any of my friends that have not considered getting the service. I have had this service since I started my experience with having a cell phone.

The phone arrived fast, but no SIM card removal tool was included (had to use an earring). Transferring the data also required a two-ended USB-C cord, but the one I had didn't work for this purpose. I ended up having to borrow one from someone else. It would have been helpful to either enclose all that I needed or list all of the items on the instructions so that I know what I need before I start the process.

I Would have liked the option to upgrade my device for an additional cost. I had planned to upgrade anyways and it would have made the transition easier. Now I will probably wait to upgrade the phone to avoid any additional costs. Other than that, the service was wonderful. Thank you.

My son accidentally shattered his phone screen. We were able to file a claim online and receive a replacement within days. Very quick process and shipping. I was able to print a return label for the broken device once we transferred everything to his new phone. Very pleased with the process.

Everything was fine. I had an easy experience with the replacement process through Assurant. The phone arrives within 48 hours. Filling out the request online was quick and simple. Most difficulties were getting it up and running. I had to go to a store to do that unfortunately. I do wish all apps would also transfer over when you reupload a phone.

I had to pay for a phone replacement even though I had years of insurance and no prior claims. I also hate that it was pretty pricey, but the good thing is that it did not take too long to arrive in the mail. Had no other issues since then, and my new phone is good.

I was greeted and made to feel welcome, like they wanted to earn my business. All 3 employees helped at some point with my very complicated problem and didn’t mind being asked numerous questions. They truly made me feel I was the most important person they had to deal with at that time.

I received my device in the mail, in an orderly amount of time. I was very happy to see that I was taken care of with ample service. It very good to know that you serve your customers with timely excellence. Thank you for your kindness and I like the representative that helped me with my claim for the new device replacement.

My phone stopped charging and we were leaving to go out of town. We went to T-Mobile store. They suggested filing the claim. From start to finish the process was easy. I was informed of tracking and received my replacement phone in 1 day. It was amazing to have this all taken care of in less than 2 days and to know I could be reached while away. The insurance is and process can't be beat.

I am 100% satisfied with the accuracy and most important the speed that I received my new replacement phone in!! It was very simple to navigate thru the steps to receive my phone. Today we all rely on our phones for everything... I am in business for myself and the quickness was so important as my phone is my life!

I was very pleased with the whole process. Received the replacement quickly, transferred my data and easy to return. I would recommend this insurance and be sure to have it when offered in the future. I appreciate the generous offer to replace versus repair and appreciate that I wasn't without a phone for much time at all.

I rather like your service and it saved me some money during hard times. As I am trying to get my business on its feet. This service is valuable and saved me some money. Thank You.

Damaged phone was reported on the website. Form filled out, approved for replacement device. Device arrived quickly. Somewhat easy to set up and transfer data from old phone to new phone. A little challenge with that portion, but figured it out eventually.

I dropped my phone in the river and got wet. And cracked, they replaced my phone within a week. Like most of us, if we don't have our phone we tend to have anxiety. We cannot pay bills, search the web or social media number one. I'm glad they replace my phone as soon as possible

When I filed my claim I left out some details that I should’ve reported but when I talked to a representative she asked easy questions and knew what she was doing. She then proceeded to fix my claim and ordered me a new phone to replace my damaged phone. The phone came in 2 days after I filed my new claim. It was fast and easy. Will definitely use Protection 360 again if I have future issues with my phone.

Contact due to no approval could definitely be better. I did not get an email that my claim was not approved. I had to find out by me accessing the claim tracking. I would have liked an email or some kind of message to know the status. Other than that, everything else was quick, easy and very convenient.

It was quick & easy! I received my phone within 3 days of requesting a new one because my son damaged his phone and it was quick and easy and they even sent the return box already pre-labeled and all I had to do was at my name and information!

I'm very thankful for having the insurance. If I didn't I would have been out of a lot of money that I don't have. It is very vital to have insurance. As in a car having insurance something goes wrong you can contact your insurance company. The same with your phone.

I got the dreaded black screen. I realized I had mobile care so I submitted my claim. After paying deductible, it took a couple of days and I had another phone. The instructions were in the packaging. There was also a return box for the damaged phone. Activation was easy and I followed the steps in my Xfinity app. This was an excellent experience.

Recently lost my watch and was genuinely impressed with how helpful the company was throughout the process. From the moment I reached out, their customer service team was responsive, understanding, and proactive. They guided me through the steps to report the loss and even checked their system for any returns or found items. While I haven’t recovered the watch yet, their professionalism and support made a frustrating situation much more manageable. Highly appreciate their care and dedication!

The claim process is quick and easy to navigate. I was able to file the claim quickly and received the replacement in 2 days because it was filed on a weekend. Everything needed to send the damaged device was included and I was notified when it was received. Very clear communication.

Process was easy from the claim to sending the old device back. The replacement device was in very good condition and the getting my daughter moved to the new device was easy. Returning the old device was simple - just put it into the box with the prepaid label and send back. Overall this was the experience I expected and got.

Experienced no problems. Everything arrived as promised and in good working condition. I appreciate the wisdom, knowledge and kindness of the employee. I was well informed about everything I needed to know. The item was easy to set up and I am enjoying the device. I don’t really have anything else to contribute.

Terrible service. They weasel out of any claim they can then don’t give updates and forget about you. I made 4 claims and still haven’t gotten my phone fixed. They waste your time on the phone. You ask to speak to a supervisor and of course one is not available and they will call you back and they never do. I called to get an update and after wasting my time verifying everything they transferred me to T-Mobile. Very bad service. Wouldn’t recommend to my worst enemy. I wish I could put no stars.

With my 360 protection plan, it was very easy to get a new replacement device with a small deductible assurance 360 protection plan or should I say T-Mobile 360 protection plan is the way to go when getting a device from T-Mobile. I will advise any and everyone that owns a T-Mobile device please get the 360 protection plan is not that much more

My experience was okay, it took a while before claim approval it what wait didn't have phone couple day. I'm going tell people best have insurance on your phone, never know when it stop working. I am glad I have insurance. That good thing to have. That all I have to say

I highly recommend phone insurance with Assurant. Their deductibles are reasonable. It is simple and easy to file a claim online. I like how I can track my claim and also track my replacement device after it has been shipped. You get your replacement device with simple instructions on how to activate it within 3 working days. I also like how they send everything I need to return my broke device.

All was great. The time frame in which phone was replaced was great. I have already said what I intended. Service was excellent. I fully recommend phone insurance to friends and family. I appreciate the packaging and labels needed to return inoperative phone. Just wish the plastic cover was also included in packaging.

As soon as I went into the store and stated the problem, they jumped right on it. The over the phone process was a bit long due to the time of the day we were calling the call center to start claim. Other than that I was helped quickly and it was easy to get my broken device replaced. Thank you!

The trade in transaction was very simple. If I had a way to print the return labels it would have been even easier. With the regular snail mail I thought it best to take to my local UPS store. Even though it was 25 miles away I just took the trade in phone in when it was convenient for me to take care of other errands and it was all okay. The UPS store did everything; packing and shipping. No cost to me. I would recommend trade in when you purchase a replacement phone.

Nothing to complain about. Great service and very fast. The charge port on phone failed. Wife needs her phone for work as she is on call nurse for 8 hospitals. Had phone 24 hour after the call, 20 minutes later phone was up and going. Thank you again for helping us.

Step-by-step instructions was broken down to make it super simple to follow, which is great. Wished they had it in video form as well as some folks are good readers and more of a visual learners. Having a video as a alternative would also help ease as a backup follow-up.

10 out of 10 experience. I never had any problems with getting my phones replaced or repaired. The process was quick and easy. I got my phone in the same week I sent in my claim. I would recommend them to anyone who needs a good recommendation for phone repairs.

I felt the overall process was pretty smooth and efficient. One thing that was a little concerning at first was the postage-paid return package via USPS you provided. I was concerned, given USPS mail delays over past year or so, I wasn't sure my broken iPhone 13 device would make it back to you in time.

The whole process was incredibly easy to follow—practically dummy-proof. Everything was clearly explained, and anytime I had a question or needed help, support was available right away. I felt guided every step of the way, which made the entire experience stress-free and efficient. I truly appreciate the time and care that went into making the process so smooth. It’s rare to find such excellent service and support. Thank you for making it so simple!

The phone did not enough information on moving phone card or that you need a tool to open door to phone's card. Instructions say to return phone in ten days, no notification that phone has received by company. No details if the program will continue for the replacement phone.. The phone did come quickly and was a nice upgrade to older phone.

My experience was excellent. I visited a T-Mobile store and was immediately assisted to file a claim on my broken phone. Staff was very knowledgeable and professional. I have visited this particular store before and they are always friendly and willing to go the extra. They make sure the customer leaves with a positive solution. Thank you.

Requested a iPhone claim via app. Easy and fast responses and delivery. Instructions on how to send damaged iPhone back was very convenient because I just had to use the same box that the replacement iPhone came in.

The process was easy and fast, only took a few minutes to file the claim. The approval process was fast and the phone arrived as expected. Very happy overall, No issues with getting approved. The return packaging was clearly labeled and self explanatory. The only delay was that the phone was damaged over a holiday weekend. So it took longer to get here.

Overall we're satisfied that the insurance covered the lost phone but for some reason, Assurant had different information than T-Mobile regarding the storage capacity of the phone in question and we had to process several claims to resolve the matter. We had to make 3 phone calls and visit our local T-Mobile store twice to ultimately resolve the issue.

I think my experience with Assurant is always great. Whether I do it online or over the phone it is always quick and easy. The agents already always helpful and the online process is quick and easy and simple to understand. I've never encountered a problem and a solution for any of my problems are resolved with ease. If I need a replacement device the shipment is always really quick.

Overall, my experience was really good. I had issues in the beginning. I'm trying to process the claim, but after I was able to speak with the lab representative, everything was smooth Sailing. Thanks again. It was a great experience. Overall. Please continue and strive to do great work. People really need the service.

The phone replacement phone was sent overnight, and arrived the following day, I was very pleased with the response time. Not having a phone for an extended amount of time would have made my son's high school graduation kind of rough. He also would not have been able to follow up on job postings.

Very quick replacement, hassle-free replacement! Would have liked a link for return shipping replacement, also the review process is some what time time-consuming. Other than that, great experience. Would recommend.

I received a replacement device but it doesn't work and now I have to send it back but can't print the label or get to the mail. I need my device. I need my phone due to my illness. Because I don't have a current phone my life is in danger.

We had a great experience when I dropped my phone in some water. I didn't have any issues with requesting that my phone be repaired. The process was very easy and prompt. The representatives were very polite and knowledgeable regarding my issue. There was not any time in between that delayed the process which was great. Thank you again Assurant for the excellent service provided. I would recommend this service to anyone.

I accidentally got phone damage and the phone wasn't working at all. All went smoothly and I was very happy how easy it went! It came in a timely fashion and I was happy I had the protection plan. I would encourage everyone to get the plan. It all went hassle free. Thank you again.

This has been hands-down the worst experience I’ve ever had with a company. I filed a claim with Assurant through T-Mobile because the back of my phone was cracked. First, they sent me an extremely old, outdated used iPhone that wasn’t even close to the model I originally had. After I contacted them about it, they finally sent another phone — but that one had a defective front and back camera.

I dropped my phone and cracked the screen. It was still in great condition, but it was hard to watch my streaming shows. Perfect customer service!! Thank you so much for providing an easy way to get a replacement phone. I'll surely do this again if I have a need to.

I went to the phone store, the clerks were helpful and processed the information. It took a little while but it went well. The new phone arrived in two days. It would be nice if we came in, had the phone checked, leave the phone with them or get the replacement at the store rather than by mail.

I appreciate all the help. I also apologize for any misunderstandings in the future, and I pray I don’t have to go through losing another phone, but, I will be sure to do things correctly so that there’s no confusion. Thanks for your patience and working with me, and also your stellar record keeping. Thank you also for easing some of the pain of losing a phone. My god, it’s debilitating to even consider how dependent we have become on these little devices, 😅. But thank you. Thank you. I appreciate.

My Samsung Galaxy S10+ stopped working properly and now I got a Samsung Galaxy S20+. I'm satisfied to finally get 5G and a phone that works. I take it with me everywhere and I can do so much more with it. The Samsung Galaxy S20+ has all the features I love and more.

Easy to claim when my son lost his phone. Two days turnaround. We had the local T-Mobile retailer set up the phone for us. We didn't want to read the set up instructions included with the replacement phone. One star minus because insurance is pretty expensive and I paid a $240 deductible. The experience was good and as painful as it is, I will buy the insurance again because of the service I received.

The whole process was 48 hours and cost me nothing out of pocket. The instructions that came with the phone were very clear. And with iPhone transferring data from the old device is pretty fast as well. The only thing that could have improved the process would be to include a new screen protect with the replacement devices.

My phone broke so I filed the claim for a replacement device. After two days I get the replacement device just to find out it is completely defective. The device won't even stay on to utilize no matter if it is fully charged. It just randomly shuts down. I call to have another one sent to me. They claim that they will send ONLY after I send in the defective replacement device. I think that it's a huge inconvenience to go without a working device after being sent a defective one. They lost me as a customer. Changing entire phone service and I will never use Metro Assurant again.

When calling in to get the phone replaced was fast and responsive. The replacement was send overnight which was awesome. No issues or headaches when in whole the procedure. The instructions were clear about send the product back. The only issue I had was that I thought that the device needed to be shipped through UPS but it needed to be shipped via USPS.

It was pretty easy making a claim, getting a quick replacement and return. It is our Son's phone that was replaced. His original phone fell from barely 2 ft off the ground and the screen just stopped working. The replacement was a step up from his original and it arrived before I even found the tracking info.

It was very easy to file a claim, the person I spoke with explained the process and the price that I needed to pay, and approximately how long it might be to receive the replacement phone. I received it the next day, the last business day before Memorial Day. I was told that it would more than likely be the following business day, Tuesday or Wednesday, after the holiday.

I moved from New Jersey to South Carolina and lost my watch. And when I went to T-Mobile they helped me file a claim and within 24 hours they sent me a new watch. What a great insurance to have. Great company. I recommend everyone get this coverage and peace of mind.

It was a very helpful and very affordable to have this Assurant phone insurance… It is very easy, professionally and effective process to get the replacement phone. It was a pleasure experience and could not say enough about how helpful to have this assurant phone insurance when needed. I personally highly recommended this phone assurant insurance service.

Assurant got me back up and running within 24-48 hours of my phone being stolen. Their staff was friendly, understanding and fast in responding to this challenging life event. Nobody plans to lose their device, and with our lives and livelihood intertwined in our phones these days, makes for a traumatic and scary experience. Assurant provided quick shipping and a near comparable device was provided for WAY less than buying a whole other phone. Thank you for all the assistance and ease of replacing my device.

My phone started acting up after getting my screen replaced through the insurance. The replacement works so much better. The camera always looked foggy like they got moisture in the phone when they changed the screen and then a few months later it just started restarting randomly and the camera continues to get worse.

Service was awesome. Put in claim to replace my daughter phone then I'm going to put in claim to get mines fixed as well. I thank you for the service and making my experience with our mobile very awesome. Would recommend your service to family and friends. The customer service is awesome as well. I can talk to someone and they make sure they solve the issue that I may be having.

For the most part it was easy when was able to speak with a live person the website and IVR can make it difficult. They kept referring back to Spectrum who couldn't help. Make it easier for consumers to reach a live representative. They are knowledgeable and get things done quickly.

I was happy to get the replacement phone so quickly but I have not heard if you have received the phone that I returned to you yet! I would let to know if you have gotten my returned phone yet? Please email me and let me know that you got it! Thank-you

I was surprised how efficient the process was. I received my replacement the next day and the representative walked me through activating my new SIM. When I was unable to complete the process due to an obstacle on my part, the representative offered to phone me back in an hour, which she did. Excellent service!

The process is straightforward and easy to understand. I plan to continue using this service. The customer service team clearly explains the steps and procedures involved. I recommend this service to friends and family. I've always received a pleasant experience utilizing this service.

We are a paying customer with Assurant, and our experience has been nothing short of frustrating and disappointing. Our truck, which is less than four years old, requires a new transmission—a repair that our repair shop cannot proceed with without Assurant's approval. For two weeks, Assurant has repeatedly told both our repair shop and us that "they are sending someone out to look at it." Yet no one has come, no approval has been granted, and we remain stuck. Meanwhile, Assurant refuses to authorize a rental car until they approve the repair, leaving us with only one vehicle and forcing us to miss work on multiple occasions.

The process was clear and concise. It all happened online. No wait time to talk to a customer service representative. I filed the claim in 5 minutes and had my new phone in 2 days! This survey was more time consuming and annoying than the process to get the phone replaced

Nice trade in value for a phone. Would use again if their trade in value is the same as this time. Had issues trying to get the label to print due to the file type but eventually converted it and was able to get it traded in on time for the limited time offer.

The pixels went out on my phone. I had to replace it. I'm so thankful I had Insurance on it. I have no problem with the transaction. It was a very smooth transaction and very fast. I needed my phone. Thank you so much for all the help I received.

Overall I have given the phone replacement experience a 4 out of 5 because I think it would have been helpful to include a protective phone case with the replacement phone as it is free for 360 protection members. This would cut down on the chance of having to replace the new phone soon after getting it setup because of drop damage like I did.

I tried to call the phone number was not good at all. I went online was Great. Very fast.The next Day my new Phone was at my front door. I was very happy with the service. I charged the new phone, went to the T Mobile store, the young lady set it up for me. She did a Great job. Thank you for the Great Service.

The phone came within 48 hours, this was a very easy process. I would highly suggest folks get insurance for their phones. The return process was equally as easy. I would absolutely work with the company again and T-Mobile also made this process easy. I was pleasantly surprised and anticipated that this would be a long drawn out and difficult process, but it was not.

Since we could not use the screen, it was difficult to get the correct IMEI number, so the claim took a lot of my time. Once we received the replacement, it was hard to set up the new phone without the screen on the old device. The new device's battery does not last long at all. So that was disappointing as well.

It was great service. Love the protection it had. At the same time sucked because I don’t know what I was doing and then had trouble setting it up because it was the first time starting without my old phone transfer so I had to go in to the store.

Assurant website was easy to follow when filing the claim. The instructions in the package that accompanied the new phone were also straight forward and easy to follow. I would recommend all t-mobile customers purchase the Assurant protection for their phone. Thank you for expiditing the delivery of the replacement I -phone. Why does apple have the I-Phone backed by glass,.