Assurant Phone Insurance Reviews

Received the replacement phone and it works fine. I wish there was a way of receiving the upgrade that I was eligible for versus receiving the same model phone. Wish that were a selection option since having to pay a fee anyway. Maybe that could be an enhancement or option in the future.

I dropped my Galaxy S22 Ultra and crunched it in the car door. The damage to the phone left the bottom part of the screen unreadable, to include the fingerprint reader. I filled out the insurance claim info on the 360 and received confirmation that a new phone was en route to me. Even though I am in the middle of a move and don't have an address, it was easy to stop the shipment at the UPS point and pick it up at the store.

My phone was damaged in a drop. I received my replacement in a matter of days. The transition of my old data to the new was fast and easy, and so was the free return of my old phone. It couldn’t have been easier. I would be totally comfortable using them again; but hopefully I won’t need to.

Like I said before filing is easy and awesome but to find the filing page it was tricky and at first wasn't sure if I was at the right page so I kept searching in the tmobile website and on Google but once found it was an easy experience. Thanks.

It was very good, easy and simple to do. The claim process as well as the receiving of the device and the switch to my new device instructions was very very simple and easy for me to do on my own online and also the sending the device back to the place as well. Everything was very simple for me.

The experience was smooth for the most part. The time it took to receive the device was quick. I appreciate how the device arrived in a timely manner. It did not disrupt the use of my phone very much. Transferring data and the phone working properly did not go as smoothly as I would have liked.

I am 💯% happy and satisfied with Assurant. Very helpful and knowledgeable staff, they made me comfortable and assisted with my claim. I would recommend anyone with a cellphone to please have it insured because it's expensive when something happens to it. We received my daughter's cellphone the following day with no delays after making the initial payments.

An overall great experience from start to finish! I received my replacement phone within 3 days of filing my claim and it was an upgrade from my prior devise. This experience certainly made it worth pay the monthly insurance fee.

This issue got taken care of very quickly and I appreciate you. My phone got wet in the river and I was stressing over not being able to get to my few zoom meeting and doctor appointments. Thank God it got resolved. So yes I will be recommending Tmobile and Assurant. I am extremely satisfied with your service.

Lies, scams, stunts, shows and shenanigans...baby, they got it all! So I have their protection plan through Spectrum. My phone broke through no fault of my own...screen just cracked as it is a folding phone. So I've paid my insurance for over a year...I should be good, right? Oh no, not right! Get the phone, get the reimbursement. I buy the phone from Best Buy and upload all of my proof to the website (which only allows you to upload ONE photo at a time, each photo having to be accompanied by a long form you have to fill out. Had I not made a collage of the information, this would have taken all day as they wanted SO MUCH information. You can't tell me a company of this size can't have an uploader capable of uploading more than one photo at a time. That's the first step in their BS, but it's certainly not the deepest! Stay tuned for that!)

I had to place a claim for a broken phone and I was honestly dreading it. I figured there would be multiple questions for me and excuses as to why it couldn’t be replaced, but I was pleasantly surprised. My replacement came in a few days and the process was extremely easy. THANK YOU.

It would have been nice to know ahead of time that my watch color wasn't available. I received the same watch but a different color and I wasn't happy about it. Other than that the service was fast and easy to use. My watch was lost at a waterpark and only had to pay a reasonable deductible for replacement.

The ease of making a claim and receiving the equipment was compared to none. The claim took a minute and in less than two days we received the replacement. No drama, no questions, just easy as we could expect. We are grateful to have such a reliable insurance for this kind of accidents.

Everything was great. Thank you. Process was quick and easy. I received my replacement phone the next day. Everything was great. From beginning to the end. I hope everyone in your company has a really good day. Thank you for everything.

I love the option on not having to stand in line at Spectrum to purchase a new phone and trade in the old one. The on-line option on Spectrum app was user friendly and reliable. I found my best option, plan and price. I love the drop off option to return old phone at UPS Store.

Excellent service. I would highly recommend. My son who has a prothesis on his left leg was attacked in a Miami train station. The attackers stole his phone and it was imperative that I could replace the phone because it was his main tool for communicating with family, doctors, etc. Thank God I had the foresight to have his phone covered by Assurant. It was truly imperative that He could receive a replacement phone and fast!

Process was so simple and quick. The replacement phone was delivered quickly. The questionnaire for my replacement was easy to answer questions. The app already had all of my info and phone info so no searching for any of that. Would recommend the protection plan to anyone. Well worth the money.

Experience was quick, easy to fill out for replacement, I have used this several times on my family plan and it's always the same... easy, fast shipping and it came with a return box, even when I had an older phone it was replaced with a newer model. No problems at all!!

It was the easiest experience I've ever had. Put in my information and my phone was delivered to me within my business days. Representatives are very professional and listen to everything you say and put down all correct information you don't have to be repeating yourself. The best ever. I would recommend this insurance to everyone. It's the best ever and very easy. They don't give you the runaround. They get right to the point and send you your phone. On the app it's totally easy to make a claim on there also if you don't want to call. I made my claim through the app. They had some questions so they contact me by email. It was great.

My experience was incredibly stress-free. I filed the claim, and it was approved. I received the device with clear instructions on how to return it. I would recommend Assurant to anyone looking for device insurance. Also, the option to purchase insurance for other devices at home is great. I took advantage. Thank you.

Truthfully the associates were very friendly and helpful. I'll recommend Assurant insurance and their staff 100 plus times, I had a little glitch with them overall that is a minus two on probation. This is my second experience and I'm perfectly satisfied. I received on time and in good condition, great company, great staff.

We placed the order online easily. The watch was delivered quickly. We were not able to use the watch when it was received because the watch was upgraded to a new model that required a different charger. We had to purchase a charger from a third party because the factory charger was not available from T-Mobile and not provided. This was inconvenient, but because of Amazon not a deal breaker for us.

Excellent customer service from all involved from start to finish. Thank you. 😊 Everything went well. Clear directions. Transactions were smooth even down to choices on returning the device. UPS was the right choice. They packaged up and delivered the device. No expenses for me. I will remember this great experience. Thank you for everything. And for excellent customer service care.

Phone was OK, but the camera was not clear to look at and the pictures were also foggy, The people at T-Mobile were very helpful and courteous. I expected a long and tedious process, but it was the exact opposite. Got my replacement phone in a short time and everything is working fine now.

The claim itself was super quick and easy to file and the replacement came in a timely manner, which the soonest they gave us was 2 day shipping but it was free so that was a plus! Also the agent I spoke to on the phone was very friendly which is always very much appreciated!

I was very happy with the process. Forms to fill out online were simple to follow. My replacement phone arrived very quickly. Instructions were easy to follow and was a fast process. I have no complaints or further feedback. I would use the service again, if needed. And I would recommend this service to others.

Got a replacement phone within 2 days of filing a claim. The phone is a newer version of my lost phone. I filed the claim on the 360 app. Never had to talk to anyone representative. It took about 15 minutes from start to finish. The only downfall was that since I lost the old phone, I couldn't get service. Without taking it into a t mobile store.

Fast service and delivery. Great customer service. Would recommend for other customers. Thank you for smooth and fast delivery. Otherwise I will have a problem without my phone. Definitely will stick with the service. Assurant will be my go to insurance if a have a new phone. Thanks again. Have a good day.

Awesome service and very good at keeping updated and very fast delivery on getting the phone in a timely manner and very easy to set and return the old device back and I would recommend this service to my friends and family members and I would also like to thank tmoblie for having a service as good as this for people who break their phones a lot.

These people are unethical and suck. I asked numerous times to be transferred to a supervisor. It was hung up on. They never, ever told me to send my old tablet back that I lost. I tried to explain to them that it was damaged and also so lost. They are impossible to deal with.

Zero deductible front screen repair - not possible in a major market where I live. Replace phone with the deductible - not possible for a google pixel 9a. Take this random phone instead. Joke of a service - mad I've been paying for it. Most surprising thing is T-Mobile, a national brand, offering this as a signature insurance service on their devices.

When my husband dropped his 10-year-old phone at the gym, and it was replaced in a couple of days! We were unable to purchase a protective cover and case. Unfortunately, two days later, he dropped the new phone and broke it. I was sure that it would not be replaced, but it was, in the same timely way. Thank you! Now he has a cover and case.

The agent was very helpful from start to finish. I felt like she patiently walked me thru the process. The phone arrived right when I was told it would. This was the first time I needed to use the device protection and it all went very well. Hopefully I won't need to use the device protection again but if I do I will be familiar with the process.

My experience with this company was amazing, it was so easy to follow directions and very easy to process. You all don't need to change anything, everything is perfect. Why change anything for everyone there were so helpful. If all companies were as helpful as this company, life as we know it would be much easier. Thank you.

The process of transferring phones is not as easy as just changing the sim card as stated on the card that was sent with the phone. I went to a T-Mobile store for help. The replacement fee was a surprise as well. I have paid for this benefit for years so that I would not have to pay anything extra if there was a problem.

As being disabled the help I received was wonderful. I was able to receive my phone fast and without any issues. The lady that helped me was very understanding with my panicked state as the old phone kept disconnecting and got so hot that it burned my hands and fingers.

Great job. No problems on my end. It was fast and quick. My phone screen was cracked. It was hard to listen sometimes. Another factor was it was all done over the phone. If I could do it all over again I would do the process. I got a nice upgrade phone over my previous phone.

The process was easy to receive a new phone. The phone came in the mail in a very timely order. Very pleased I have my phone I can use. Service was fast and delivered right to my mailbox. I appreciate the fast service in getting a phone back in my hands so promptly, can't go without one these days, with NO landlines anymore.

When my phone was taken from me I thought there would be a possibility of getting it back but that showed to no avail. I was so sad and disappointed at the loss until I remembered that I had the insurance 360. So so grateful. Thank you. Between having my phone returned and Google for backing up everything that was on it I am very happy camper.

I would like to express my gratitude for the prompt assistance I received during my recent request. The efficiency with which my concerns were addressed, along with the timely delivery of my replacement device, has greatly enhanced my overall experience. I value the commitment to customer service that was demonstrated throughout this process. Thank you for ensuring a smooth and satisfactory resolution.

It was quick and easy. Thank you. I wouldn't change anything. I am satisfied with the replacement. Just have to get used to the size from 8 inch to 11 inch screen. I just ordered a new case for it since my other one won't fit now (lol). Again thank you.

Had to do claim through TMobile representative to help me get through and help putting the claim. If it wasn’t for him I would still be transferred from one line to another without no luck. Terrible. I would greatly appreciate if the claim department would make it much easier for their customers.

My screen was glitching and then it eventually didn’t turn on. They were very helpful at T-mobile. Miguel at the T-Mobile authorized retailer and Christian at the actual T-Mobile store. They said that my warranty would help get the iPhone with more ease. A replacement was better for my situation instead of a screen repair since it started shutting down.

Great experience. Package with new device arrived quickly and had rewritten shipping box available for my damaged device. I would highly recommend this service to anyone that wants quick and easy claim filling and attention to detail.

The process for getting the phone was great. I got the phone quickly and it was in great condition. I did have some issues with the website when trying to activate the phone. When clicking on the activate button nothing happened. Reached out to customer service and they helped me get the phone activated.

The only thing is that I had to wait four days before I received my phone. I had no other phone to use. I did go in on a Saturday, but I think the Stores should have that type of phone in their inventory. I did receive my new phone Tuesday afternoon. I did work out just fine.

I don't think anyone enjoys needing to replace an item. But the process couldn't have been easier! From start to finish (the second time), it was an absolute breeze! I wasn't looking forward to replacing my beloved phone, but once I pricked my finger on the cracked glass, I knew I needed to take action. I am super impressed with the simplicity of the process. Although I hope I don't have to use the service again, I feel at ease that, if needed, I will be taken care of!

It was very easy to file a claim. And my device was here the next day. They paid for the return of the damage device shipping and handling and everything. So glad I paid the extra $6 a month for this. I had a very positive experience with filing this insurance claim. I would definitely recommend it again. Thank you very much!

My experience is definitely a great one. All is the best in regards of recovering my cell as soon as possible. 360 is the best insurance for me. Definitely I will recommend you to get it. You won't be disappointed. Definitely is the best-selling. Have a wonderful day now and ever.

My screen went out and I called to have it either looked at or replaced. After speaking with customer service, my cell replacement was ordered to be replaced quickly! The service was thorough, quick, and professional. I received my phone the next day. Thank you for the fast turnaround and I will refer a friend when needed.

I have been on the phone with many different people on many different days. It was sent to the wrong location and I keep getting that I must call fedex and tell them I have to cancel. FedEx is telling me that my insurance must call because I don’t have authority to do so. Now it is sitting in one of the facilities going nowhere.

Very easy to change my long-time phone service to Spectrum. It is cheaper for same service and I received a new version of my phone. It took me a little while to transfer data but it went well. The agent was very patient in helping me. I received my new phone in days and shipped my old one to them. I received $113.00 Credit for my old phone.

It was very easy to get my device replaced. The time of getting one back is fast. It was worth having insurance and paying for it. I got approved for a new device easily. Happy to have a great phone company. It was great and easy. Everyone should have insurance on their devices.

The claim process was quick and easy except for setting up the actual phone. I called to get a screen protector because I have that covered. I didn't want to set up the phone until I had a screen protector. I was told I needed to set up the phone first. Then they would order a screen protector. Set up took 2 hours for some reason. And then they couldn't even send a screen protector because they don't carry them.

Only problem I think that I would say I had, was that the T-Mobile customer service guy told me it would be delivered the next night for sure delivery because we turned it the clayman early enough that they could ship it out first thing in the morning. Not a big deal, just was looking for my phone for about 2 days. Thank you very much so replacement of the phone itself is perfect.

I had a fantastic experience submitting a claim for my damaged phone and receiving a replacement. From start to finish, the process was fast, easy, and stress-free. I was honestly nervous at first, unsure how long it would take or how complicated it might be, but I was pleasantly surprised by how smooth everything went. The online claim process was simple to follow and very straightforward. I submitted all the required information, and within minutes, I received confirmation that my claim was being processed. The communication was excellent. They kept me updated every step of the way. I especially appreciated the clear instructions and quick responses to my questions. Overall, this experience exceeded my expectations. It’s reassuring to know that when something goes wrong, there’s a reliable and efficient system in place to make it right. I highly recommend this service to anyone needing to file a phone claim. Five stars all around!

Everything was great, I'm very grateful with the employee who help me solve this situation, he was so nice and helpful all the time and he explained me every step that I had to do And I received the new device really fast, just the same that I had before.

Great device protection for very expensive replacement smart phone. Get you back on track in 48 hours nearly which is great. One device replacement pays for the service and the peace of mind you're given makes it worth it weight in gold. My device was older Samsung S21 and SIM card bad connection has happened to me 2 times and this service provided replacement both times. My next smart phone will include this coverage as well.

Why was I charge a deductible & my device isn't physically damaged. The charging port is not taking any charge. I can only charge my phone wireless. It would be nice to know how that my charging port is physical damage. I thought physical damage is when I drop the phone & it crack or the screen cracks.

Website is very clear and easy to use. I appreciate how quickly approval took place on the website and I was not required to submit endless amounts of information. The deductible was a fair price. Shipping of the new device was a lot faster than I expected, even right before a holiday weekend.

This was my first experience using Assurant Insurance 360 Protection and it was easy to do online. The rep handling my situation was courteous and professional. I voiced my concern regarding sending my phone out to be serviced as I need it for work, he had been arranging for a replacement phone to be mailed to me which is very convenient since I live in a rural town! I did experience some data transfer issues but that was operator error (me) for the most part. The phone was a refurbished one but it was equivalent to what I had already for the 5-6 years, so I’m happy with the outcome—all I have to do is use the box with attached return label and I’m all set!

Since my phone was damaged, I could not see a scan code nor Smart Switch info. I was unable to transfer photos, screen shot and files because the my screen was black and unreadable. In the future it would be much easier if the phones could just touch and transfer the data.

Excellent customer service from Edward. Very knowledgeable, courteous and so helpful. He took the time to explain everything. I would not have known I needed a new iPad until he examined my iPad. Being a senior and not very tech savvy he was so kind to explain everything to me. You need more sales persons like Edward. Thank you so much.

It was great. The phone came in next day. It was an easy swap for the most part. I just switched the simple and used smart switch for an easy transition. The hardest part was me clearing space for the back up. It took days for me to clear unnecessary emails but that was it. The longest support was for the tech people in store to make sure that I was sent a newer phone and not them only try to fix one issue. My phone wouldn't charge.

Excellent Service. It would be helpful if there was a way to go back and edit if an accidental click or error was made in creating a claim. It would be helpful rather than needing to contact via phone or coordinating with a representative. Otherwise, service, shipping, and resolution are fast and easy.

Employee was excellent and cared about the customers he served. He is polite and caring and knew exactly how to understand my issues. He was able to complete the transaction quickly and efficiently. His professionalism and knowledge are hard to find in this world today. I work customer service and know how difficult customers can be. Thanks for all you do.

This by far the worse experience I have had with this company and the first time I ever had to file a claim on any device I have ever owned. I filed a claim June 6, 2025, for my tablet device because the charging ports have stopped working. They were unable to accommodate me with a replacement device, so I had to purchase a device on my own and process the claim for a refund. Once the purchase was made, I submitted my receipt and payment method. First, I was told the refund would be received in 7-10 business by one representative. The second representative told me the refund would be mailed out after receiving the old device.

No questions beyond the comment I left. The process of getting the new phone was easy except for activating the SIM. I would recommend allowing an alternate verification method instead of trying to send a OTP to the number. This method is impossible if the original device was stolen. Please consider allowing something such as email or some other method besides requiring me to go to the nearest store.

My claim took only seconds to submit and was approved very quickly. My new phone was shipped and delivered to me in just two days. The service was amazing. I am impressed with the quality of your service and have recommended the Assurant plan to all my family and friends.

I can confidently say that this is the worst service I have ever encountered—it's not even deserving of the title "service." You start by going to the website to file a claim, only to be directed to call in to submit your complaint. When you call, an automated recording keeps telling you to handle it online. Once you finally reach an agent, they hang up on you. When you try to complain, the agent informs you that managers are only available from 9 AM to 3 PM EST. However, when you call during those hours, you are told that they are not in. The website claims to offer 24/7 service. In the end, instead of receiving a replacement, you are told to bring the item in for repairs, and they will repair it for you. There is no replacement or shipment involved. You end up paying $129, taking it in for repairs, and then going back to pick it up once it has been fixed.

Everything was perfect except for lack of directions on setting up phone and taking too long to receive. In the past replacement phones usually came the same day or the next and this took 3 days. The service was good and the phone was perfect. Overall I'm pretty satisfied. The end.

It was the first time I used the service and it was a good experience. No specific feedback on improving it. The only thing that was confusing was how to return the device - I had 3 and I noticed that they only included one return envelope so I put all 3 phones in that. But the next day, two more return envelopes showed up so then I wondered if I should have used only 1 device per envelope and if the other 2 phones would get registered properly upon receipt. This is the kind of small thing that can make a smoother experience - let people know what to expect so they can best follow directions.

Claim was easy and convenient. Tmobile on the other hand is TERRIBLE. I have been without a phone 3 weeks now. They can't verify my account unless I respond to a 1 time pin code TEXTED to my broken phone 🙃. I can't use replacement phone because it's not active yet. CAN'T ACTIVATE BECAUSE TMOBILE WANTS TO VERIFY THE 1 TIME PIN.... THEY NEED TO REVIEW THAT PROCESS.

Easy to file claim, great response time and the box it came in was the same one that you would send it back. It had the return label already printed on it and it came with a protective plastic case so you just had to take it to the post office. Very easy!

Great service all around! The process was simple and easy. The box with my replacement came promptly and the instructions inside were detailed. I didn't have the app at the time but was able to file my claim via the T-mobile website. The various drop off options were also great and allowed for flexibility.

I was on a day outing and somehow my phone went missing. I searched everywhere and could not find it, so I visited the T-Mobile and I ask for a replacement phone, the service technician was very helpful, he assisted me in filling out a claim and he let me know that my new phone would be mailed to me.

The screen replacement program is great. However the rest of the tier 3 deductibles for damage, theft, or loss doesn't even pay to have insurance on it. For the iPhones it is better to get the Apple insurance, which I will be doing the next time unless they change the deductible.

I am very happy with their service. Easy to use, easy to report, and quick turnaround. Most of my family are covered by them, and I have been very happy. I do wish they would offer an option for upgrading the model of the damaged phone. That would be nice, but not necessary. Again, I am very happy with the service.

My replacement phone arrived with plenty of time to get it activated before the 4th of July and the return packaging for the broken device was plenty simple to have figured out, dropped in the post box on the 6th of July. Thank you for the fast and simple service. I was able to complete the whole process online.

I'm really grateful for the phone who has the insurance to replace into a new and refurbished. It like it was straight out of the factory, shipped to our doorstep. With this, I equipped with a new phone case and screen protector. I don't have to worry about a cracked screen on my phone anymore.

The customer service person was very helpful. Just to get to a live person was not pleasant. The person explained to me the price and how long it would take to get. I just had to call a 2nd time to make sure my cell phone was going to be wiped clean, due to the fact that my screen was damaged and I wasn't able to reset my cell.

Great experience. The time it took to receive the device was perfect. The item that I receive looks clean and new. I would recommend you guys any day to all my family and friends. I am a happy customer. Best experience I had with an insured device.

I'm so happy to have Assurant! You all really took care of the problem fast! I would recommend Assurant to everyone!! The person I talked to did not give me a hassle at all. She was very helpful and polite. Thank you all so much!! Hopefully, this phone will last, but if not.. I know you all have my back.

My phone shut off, I sent it to Apple to get fixed. They deemed it water damage even though my phone was never around any liquids. So I had them send it back so I could do a claim. I received my phone and the screen was shattered. Apple said to mail the phone back so they could fix it and then send it all the way back for an insurance claim…. Like what?!? I called Assurant and the lady was so kind. She empathized and reassured me this would be taken care of. She walked me through the process and answered all my concerns.

Great. Fast shipping. Everything was explained perfect and they even gave me a new sims card. I will need my sims card when I use all the memory from my current sims card. I really appreciate you all. Thank you for your excellent service. I really appreciate everything. When I came home I noticed that my package was home and this was the day after I left T-Mobile.

Derrick went above & beyond what we could ever expect with AWESOME CUSTOMER SERVICE!!! Even with my literal fight with Verizon Derrick made sure we came out ahead! He’s THE BEST!!! He made sure we completely understood all the fees with the purchase of our new tablet & my new iPhone 16. He gained my husband's & my confidence right on the start!

My iPhone got ran over by a service truck in a friend's driveway. It cracked both front and rear glass, but still functioned well but 2 days later the screen started turning black and vertical lines started on the outermost edges along with images getting cloudy. If I plugged in the charger it cleared the screen up for a while then repeat. All’s well now. Satisfied.

Everything was easy to do and process. Also highly affordable. I have two boys, a lot of things happens to their phones. Assurant makes it easy to either fix or replace the devices. I highly recommend having Assurant, if you are a parent with kids that can just be kids lol.

My screen was unusable so I had to get a replacement. When I called, the rep made it easy and filled it out for me since I couldn't use my screen. Then when I had to fill out billing items, he made sure to email a link to me so I could do it from my computer instead of the phone. Which made it easier and less stressful.

Very quick and easy. My son lost his phone and I filled a claim and after I paid the deductible we received his iPhone 15 the very next day and with clear and very easy instructions on how to get it started and I would most definitely suggest to anyone to insure your son or daughter's phones.

When replacing my damaged phone it was easy and quick. No problem at all. Everything went perfect. The instructions were very to the point and clear. The return of the damaged phone was quick and easy as was everything else. Mailing the phone back was easy because everything was furnished that you needed.

My phone screen cracked. It only took a day to replace it through the insurance claim. I would recommend this insurance plan for anyone seeking a reliable insurance plan for their phone. Thank you all for the convenience. Hopefully I will not need a replacement phone in the near future. If I do though I know that it will be a simplified process.

Process to return phone was clear and easy. Assurant sends instructions to return your phone in an email. You can print labels for USPS or use the QR code for UPS. Turnaround time for notification of receipt of phone was fast. I used the QR code they provided online at the UPS store and the store packed it and shipped it free. I would recommend for everyone to use this service.

My son has Assurant through T-Mobile. In April his phone was damaged and when he received the replacement, he wasn’t told to send the old phone back nor did he received a return label. Now in July we got a bill for $377 for non return phone. I called T-Mobile and was told to send the old phone back to Assurant, then we would receive a credit. So after 2 calls with T-Mobile and 5 calls with Assurant we still haven’t received any return label even though we provided both mine and my son’s email. On the last call with Assurant I was told that if we still didn’t receive it, then the problem was with both our emails. Funny thing is that I’m receiving emails from other companies and my son’s email is on file when he opened his account. We will be cancelling the coverage and definitely share our experience with family and friends.

I reported that my iPhone had a broken camera lens, I was immediately okayed for a new phone. The new phone arrived in 24 hours. Returning the old phone was simple and easy. My only concern is that I haven't received notice that my old phone was returned.

My Galaxy cell phone glitched and was unable to charge it. I went to the Aurora Xfinity store on Hampden & Tower and was advised that my phone was insured and my warranty would fix or replace it with a deductible of $99.00 way more affordable than a new phone. I was assisted by a very friendly and knowledgeable tech named “Angel” at the Xfinity store on Hampden & Tower, Angel went above and beyond to assist with my warranty phone replacement. He was knowledgeable, articulate, patient and friendly. I was impressed with how quickly my warranty phone arrived and how Xfinity provided such excellent service & support to get me back online with all my data synchronized to the new phone.

USPS picking up the damaged one was the only thing I had issues with. Took two more days to ship it to you guys. They wouldn't take it from the mailbox. Everything from you guys was super easy to follow and the replacement device works perfectly and is brand new.

Getting the replacement was easy and customer service was great. I didn’t know you have paid extra on top but it worst it. The new phone when I took it to TMobile to impaired the customer service person the screen was scratched, I was disappointed because of that but other than is Ok.

Well, my experience with this is that I received it back in a timely manner and that I have to take to T-Mobile to open. Other than this I was satisfied. I think that now that I can't find my watch, I may have to see what happens under these circumstances

My phone was damaged when it was thrown from my vehicle by the person who stole my truck. I was worried that I was gonna get hassled as this doesn't happen everyday. Assurant was very understanding and approved my claim immediately! I received my replacement phone within a couple of days and the return process for my broken phone was easy! I would recommend Assurant to anyone who owns a phone.

Everything is smooth as far as operating. Dislike the $15 a month for years just to lay a deductible of $100 for a refurbished phone. The cost is reoccurring and basically pay a penalty when using the service I subscribe to. Feels like something an upgrade almost make more sense to do.

Great experience. Customer service made my experience very simple. They were able to walk me through each step, what to receive in the mail, how to transfer my information to the new device, and how to mail back the old device. They also advised me that if I have additional questions, to please give them a call back. By far the best experience I’ve ever had.

I received my replacement phone through insurance and the eSIM card that came in the same package with the new or refurbished cell phone did not fit into the tray for the SIM card to be inserted into the cell phone.

Everything ok 👍, appreciate your efforts, thanks. Everything was in order, easy, thanks again. See ok you next time ⏲️ appreciate all your dedication to your task at ✋️. Again, thanks. 😊 Good insurance company, effective instructions, highly recommend in the future. 👌

Coverage should cover accessories on whatever the replacement phone is so additional expenses are not incurred or at least offer a credit on new items. My phone was less than 2 years old when the screen started turning green. My replacement is great but no screen protector or case. It's $40 I cannot spend. I was told that because my phone was out of production and didn't qualify for a replacement cover or screen protector.

The phone was lost and I put in for a replacement, but my laptop would not take the information, so I called and got this wonderful person. She helped me get the paperwork filled out and it came the next day. Very pleased with the whole thing, thank you very much.

Thank you for making it such an easy and no stress process! I had no idea how stressful losing a phone is, but this whole process made it so easy and quick. We had the new phone within 48 hours of losing the other one! Assurant, please keep up the great service and great speed!

The replacement was fairly easy to do at the T-Mobile store. It took a week longer than they had told me. It took about 30 minutes to transfer my information to the new phone. Employees were nice and very helpful.

I couldn't turn phone off or on. Fully charged, it would drop in less than 10 min. The lady, at the store, discovered the battery was swelling, needed to be replaced. So she called, explained, the problems with the phone, that day, everything was taken care of, 2 days later, my new phone arrived. Went back to store, they, charged all my pictures and numbers to my new phone.

Very nice. We are having an issue with factory reset on IPhone. Wish this was easier. I would recommend replacement insurance something as expensive as iphone. Didn't take long to contact somebody and have them start the proceeding of getting our replacement. I would like to have it changed to free overnight delivery, because when your phone is broken, you need to have something immediately. And that's just my opinion.

Assurant made it so easy to replace my phone after I broke the screen on accident. I had a new phone within a couple days and the instructions made it super easy to switch over. The deductible was much less than a new phone would have cost me and I would highly recommend getting this insurance!

Very smooth process. I highly recommend it. The turnover time was excellent. I had the device the very next day. I was very satisfied with the company's customer service. I definitely think it is an excellent idea to have this service. This service provides peace of mind. Having this service will definitely save you money if you encounter a loss or damage to your device.

l was glad I reached back out because I encountered a representative that didn't mind assisting me. I received excellent customer service and am grateful I was able to get the assistance I myself didn't realize I needed. I upgraded my plan to include Netflix. Just need to get it activated.

I love the application process and also that you included a Sim card with the phone replacement. It gives a sense of easement to the customer in not having to order another Sim card and waiting additional more days for that to be delivered. The fast delivery service is great in arriving within 7 business days.

Customer service was efficient but never told me I had to pay any money for the replacement. I was never made aware of the charges until after I was sent a link to get another phone. Thank you for your timely response and feedback.

Lost phone was replaced easily and in a timely manner. The representative that responded to my call was efficient and knowledgeable. I had no problems and the phone was received within two days. I was completely satisfied with the agent and phone. I would not hesitate to recommend Assurant to anyone.

It was an easy transition and a great response from the company and fast and Rapid. I appreciate it. I would recommend having this insurance on your phone all the time. I've had it for many many years and every time I've used it it's been great. I appreciate the insurance.

Quick and easy to get replacement. Great service. Happy with how the process was replacing my phone. I would definitely recommend getting the insurance in the phone. The refurbished phone was just as nice as my original bought phone. The set up was easy to follow and the delivery was under 2 days.

The experience was extremely quick and easy, very happy with my replacement. The process was simple and transferring my data couldn’t have been easier. I’ve paid for insurance for many years and finally got to use it. I got the exact same phone in the same color and the replacement seems to be working great so far. I’m very pleased with the result.

I understand that Assurant is the protection for the phone companies and I have had nothing but great service and excellent customer service. I appreciate how easy the process of replacing the phone was. Being out of town and knowing that with our devices being still covered, gives us the peace of mind we need. Thank you.

My daughter dropped her phone at work. And the screen became good, it's darkened and glitchy. The T-mobile store was very helpful with helping us log in to our protection plan and showing us how to file a claim So that she can get a new phone. The claim was filed and approved very quickly, and the new phone came less than a week later. My daughter was very satisfied with the phone.

I would offer zero if possible. Submitted a claim. Received a "Requested and Approved" form from Assurant for a claim with One Part. One. That's it, simplest claim in the history of car repair. After work completed and customer paid their deductible, Assurant switched their story and pricing. Their nebulous "pricing guide" they rely on Google, only offered to pay us less than the actual cost us to buy, and the amount they approved. Kept blaming "Claims", and blaming "Payments". Spent two days charging us for a non-existent Rental Car, which we do not offer. One guy swore they only Pay "List Price", on their recorded line. If they bother to listen to the recording(s), it is a textbook case of numerous failings on their end for their own clients. Dealership invoice we submitted to get approval clearly states "List Price". Never was able to escalate to a human who didn't just spout "company policy" as the reason for undercutting their own approved amount.

The damaged iPhone 13 should have been delivered on June 28, 2025 by the required delivery date. However, it is delayed and still moving through the network. Will I be charged with the replacement device fee? I have screenshots showing it was to be delivered by a specific date and then screenshot of it being delayed.

My experience with Assurant was fast, reliable and they actually care about their customers' needs and wants with devices that are replaced. I would highly recommend these individuals with electronics. And they are not too pricey. My deductible was actually in my budget. Good job Assurant. I'm sure I will be back in the near future.

My phone got damaged. I'm so glad I got Assurant protection, when I called to file a claim, the process was easy and fast. I just pay my deductible and in about two days I received my replacement phone. I really recommend getting Assurance Insurance when you purchase a phone. Thank you Assurant.

I have had Assurant ins. For many yrs I can always reassure that when I have an issue with fixing or replacing my devices they make it easy as possible every time. My husband broke his iPhone 7 plus and they upgraded him to an 11 due to the 7 no longer was available. Thank you assurant!

My claim was fast, easy and simple. I opened the app, started a claim and poof my new phone was on its way. I love Assurant. They work fast and try to give you the best experience possible. So again thank you. I would definitely recommend their service. I am very pleased with my replacement phone.

Overall, I am satisfied with my replacement device. The process is fairly easy. My only hiccup was not remembering my device password. I had to go to T mobile 3 times to have it reset. My phone arrived quickly oven though my claim was filed Friday night. I received my replacement device promptly Monday morning.

The process was easy and fast to get a phone replacement for my phone that stopped working correctly. After I filled out the replacement info online I waited but I received no response. Once I called to speak to an agent personally after two days then the response was fast.

At first I was really worried about the process, then after finding out how the process worked I was a lot more comfortable. I got my replacement phone before I sent my old phone in. The new phone was delivered in a few days. I needed a little help activating it with my provider, which I went in to them for that. Then I sent my old device in the box my new phone was delivered in.

Screen cracked but tablet was functional. Filed claim and received replacement tablet option. The replacement tablet was received in 5 business days. A data transfer between old and new tablet was completed at a t-mobile location. Old tablet was mailed back at part of the agreement in the filed claim.

This device protection is amazing and a MUST to protect your devices, you get an answer fast. I got the new device just 3 days after I placed my claim. Super fast and well explained. Since the call I had to talk about my cell phone issue, it was easy and fast.

This process is very simple, all I had to do is call the company. They sent the new phone. I had 10 days to ship back the other. I'm still in the process of waiting for it to arrive. This is the second time we have had to use this insurance on this particular phone.

Great service and was able to help me get a new phone within seconds. Very friendly and fast service. I would recommend. My phone came in the mail so fast I was really surprised. Even the process was fast. Hopefully this recommendation helps everyone to get insured with them because this is a great company.

I just got my replacement iPhone XR, and honestly, it feels like a fresh start. Even though it’s not the newest model, there’s something reliable and solid about it — the design still holds up, the display is vibrant, and Face ID works like a charm. After dealing with a glitchy phone for a while, having this XR in perfect working condition feels like a serious upgrade. It’s fast, responsive, and just fits seamlessly into my daily routine. Definitely a reminder that you don’t always need the latest to have something that just works.

I have never had to use or file a claim before through Xfinity. I was relieved when I was informed that there was no deductible required to replace the phone. I was also pleasantly surprised to receive a newer version of my old phone. I highly recommend carrying the insurance!

I was very content with the service provided by your company. Between you and T-Mobile, I was able to replace the phone quickly and easily. I am pleased with your service and would use it again and again.

Thank you for your help. I received my phone quickly and it is very efficient, thank you again. The phone was a different phone than I had before, but this phone is ok in my book. This phone has three cameras, which is great. I take a lot of pictures of my kids and my pets. I love the quality of the phone and the phone takes really clear pictures. Also on this new phone, it holds a charge longer which is good. I need my phone for work.

My worst nightmare came true - I lost my phone and it was not returned. However, the replacement phone arrived the next day. I appreciate the fast delivery and hassle-free process. I went to T-Mobile and they helped me set up right away. I'm grateful I had insurance even though I never had to use it for the years I've had. You just never know.

My phone was cracked and it was under warranty and there was no issues about the payment. I had to make for the coverage of the phone. You pay your copay and answer a few questions and take the customer service. Instructions on how to send back your old replacement phone, everything was clear and precise.

You provided an 'Excellent' service. My phone was broken and I called you, you made feel confident that it would be replaced and it was in a very timely manner. I called you and on my try at trying to contact you I got results. I thank you for your concern with my problem.

The experience went smoothly and I am very pleased. I want to thank everyone that assisted in the claim from beginning to the ending. The call takers were very helpful and understanding and answered all questions and concerns. The phone came within 24 hrs as they advised and ready for use. Again thank you.

We were on vacation when my son's phone broke, we were able to get a replacement the next morning, hassle free. I am very happy with how easy the website was to how fast the delivery of the new phone was. Kudos to Assurant. We are happy to pay the fee monthly to get this type of service.

Couldn't get the phone activated and now I have to wait for a replacement SIM card which should be arriving tomorrow, Friday, 6/27/25. My husband has been without his phone for 9 days and he is very frustrated. I never had any problems like this since I have been a customer.

Great service through and through. The directions were very easy to read on making my claim for my new device and then after that it only took about 2 days to receive my device. The setup instructions were short and sweet as well as the repackaging that was all included

I received prompt customer service when I discovered my phone was damaged. It was easy to start my claim and I received my new phone in a very short amount of time. Overall, I was very happy with my service! I intend on continuing my service with my replacement phone.

Only issue I had was that the associates kept asking me if they could send a code to my BROKEN phone. I said NO BECAUSE IT'S BROKEN. Not going to lie, it was hard to understand the associates with a language barrier and the crowd noise within the store. Thanks

I recently had to file a claim through Assurant for my damaged device, and I couldn’t be more pleased with how smooth the entire process was. Filing the claim was simple and user-friendly, and I received clear communication every step of the way. To my surprise, the replacement device arrived quickly—much faster than expected—and was in perfect condition. The instructions provided made the transition seamless, and I was back up and running in no time. It’s never fun to deal with a damaged device, but Assurant turned a stressful situation into a stress-free solution. Highly recommend their service!

It’s fast delivery once the claim was filed, we got the new phone with one day. But working through the claim process and setting up the new phone when the old one would not power up was challenging! If they could make that process easier like finding your account number and password secure but easier to recover and tips on how to move your data off your new phone if your old phone won’t power up and it is not in the cloud.

Damaged Phone was replaced in timely manner. Took new and old phone to T Mobile store to get data transferred from old to new phone. Had to upgrade from Galaxy note 9 to note 20. Came with box and shipping label to ship back old phone. Came with new SIM card if needed. Store took SIM from old phone for the new phone.

Everything was simple and fast. The online process. Even the return process. Just sharing what could be made better.

Although my I had really good experience with a virtual assistant, speaking with a live person would make the experience worth while and more meaningful. It would be a great idea to speak with that live person because speaking with someone other than a virtual assistant will ease a person's mind. Not to mention the experience they receive will be unique to every person as well as make the experience more eventful.

Only three days past between submitting a claim and receiving the phone. My claim was approved in minutes, which was very satisfying. The phone was in perfect physical condition - exact same model, color & memory capacity. What’s not to love? Lastly, frequent email was sent with a tracking number.

My cell phone was not allowing me to make or receive calls. The manager at Xfinity said I could file a claim which he did for me, gave me the package to take to the mailbox store and said if I had any trouble, let him know. I had no trouble.

The phone call experience I had with the employee was great. I explained what the problem was and got the help I needed without any problems. I was told my replacement device would arrive the next day and it arrived the very next day as stated. I came with information about the replacement and information about the shipping of the damaged item.

My girlfriend's phone was stolen and I had the insurance on it and it was replaced within 5 business days. I was very happy with the quick response and getting the new phone for her. I have put the same insurance on the new phone now as well in case something like this happens again.

It is quite frustrating when you cannot talk to an actual human being. Keep the requests for warranty through the store. And pay them extra for providing so much service. I have enjoyed T-Mobile for a number of years. Your wifi has been fantastic and I just can't say enough about the service you get at the stores.

My nephew broke his phone. He is on my plan. it was very easy to request a replacement and in fact it was delivered the next day after filing my request! Assurant made it easy to return the broken phone. The whole process was very easy and the reps were very helpful.

The staffing don't know what they were doing when I called. I had to explain it to them more than 5 times on what I wanted. They also don't understand English language, along with that they like to put you on hold a lot and then hang up on you.

Everything was quick and easy. Customer service was knowledgeable. The online service was easy to follow the prompts as well. The replacement came within 48 hours because we did the claim on a Friday so Monday we had the phone. To port over the information from one device to another was easy. We didn't need to go into a store anything. All steps was self explanatory.

Very easy and very fast. Thank you. I lost my phone and had to take it to the store to get it activated. That was also very easy and quick. I was able to retrieve all my info except my pictures that I did not put in the cloud. That was my fault. That won't happen again. Again. Thank you.

Had to return the damage phone and got a replacement. The new phone arrived and the same package was used to return the damaged phone and the instructions were very understandable and easy to use. I would recommend the process to anyone. If I had to repeat the process I would be very comfortable with handling the process. This was the best experience I have had with filing a claim.

I reported a claim and the representative was working with was unhelpful. I explained to him that my phone was completely water damaged and will not power on and I was at the T mobile store filing the claim and he insisted that he couldn't assess my account without sending a text to my phone which couldn't power on due to damage. So 2 hours later going through a constant back and forth with this representative he shipped the phone 5 to 10 days ground delivery instead of overnight delivery. Extremely horrible experience.

It was fast and easy to call on the phone and get all the answers I needed to be able to use my device... AND I want to get a new watch but with two already that is a lil too much for me.. But in a few weeks I will try it again.