Assurant Phone Insurance Reviews

I have used Assurant Phone Insurance for years with several different phones. I have never had a problem with their services. It has been quite a while since I have had to make a claim but the times I did, the transaction went very well. I highly recommend this company.

From the initial phone call to file a claim all the way to picking up my device, the steps were so simple & easy to follow. And the work the guys do at CPR is immaculate. There's a saying that: "There's always room for improvement..." Not so sure that saying applies to Assurant...

The customer service experience was a 10 out of 10! The time it took to process the internet and upgrade of a new phone was like buying a car. The wait was extremely too long. Time was an issue for me. Jemel who processed my transaction was extremely helpful and kind. It went through every effort to make sure I knew what I was buying and what the cost would be. The process was extremely slow, but I was satisfied with my purchase.

Good and precise agents ok but could do better giving information and making sure the customer understand what is going on other than just sending them to the store to speak with someone when they could give the exact info over the phone to the customer. I think that some agents don't do their jobs when it come to giving the information that is needed.

It was as good as can be expected. The transaction was handled quickly and efficiently. The return was easy and the old mobile phone got there way sooner than I had expected. The people at Spectrum were easy to deal with and my old mobile phone was ready to go into Spectrum.

I recently had my phone fixed, and the entire experience was absolutely amazing—fast, smooth, and completely effortless. From start to finish, everything was handled quickly and professionally, making what could have been a stressful situation a breeze. A huge thank you to Claudia and David for going above and beyond. Their friendly and efficient service made all the difference, and I walked away feeling both relieved and impressed. If you’re ever in need of phone repairs, I can’t recommend their help enough!

Everything was very simple and I got my replacement extremely fast. I wish I could've upgraded without paying full cost for the replacement, since I pay for insurance I figured there could have been some sort of discount. I understand since it's insurance for the same phone but getting a used phone instead of a new phone was a little disappointing. All in all, the refurbished phone I received seems to be working fine.

I'm very happy with the service I received when replacing my phone. The process was easy and I received my phone quickly even though it was close to Christmas. I would definitely recommend getting this type of insurance to other people. I would definitely use this company again. It took about five minutes to file a claim and the approval was made promptly.

The insured phone is actually connected to **; an iPhone 17 pro. Hopefully, we won't need the insurance but we are happy to know it's in place. There was some confusion on my part when signing up for the insurance and prepping for the return on who I should talk to... Assurant or Spectrum, but that was sorted out. Furthermore, Assurant insurance is significantly less expensive than Apple Care, which I also considered. Price and Spectrum's recommendation pointed me to Assurant.

I was greeted by a friendly phone repair associate and told approximately how long it would take for the repair. I was quoted a one hour time to repair the screen and was delighted when I returned 10 minutes early to find the job done and ready for me to pick up.

I love using Assurant. It was really convenient and easy. The prices were a little steep but in all everything worked out very well for me and my daughter when we had to replace our lost devices. Glad we have this insurance. Also I wish there were an option to pick up the new device once the deductible is paid.

When I received the phone I followed all the directions on how to set it up, but it didn’t tell me to take my old SIM card out of my old phone and put it in my new phone so I didn’t have any phone service? I had to go to the store and have them help me and all it was was taking the SIM card out so that should be in the directions.

The replacement watch battery is terrible. The battery may last 4-5 hours at best. The broken watch I returned, the battery lasted at least 12 hours. This watch doesn't even last half a day, the battery was at 15% just after I took lunch. I give 4 stars because the process was quick and easy. Would have been 5 stars if the watch stayed on for a whole day.

I am extremely satisfied with my experience with my cell phone insurance company and the support they provided when my phone broke. From the moment I filed the claim, the process was straightforward, clear, and stress-free. The customer service team was responsive and professional, taking the time to explain each step and answer my questions without rushing me. I appreciated how easy it was to submit the required information online, which saved me time and eliminated unnecessary back-and-forth.

It was very easy to return my device, all I had to do was find a box to put it in, print the label and hand it to my postal carrier to scan. It did take a couple of weeks to get confirmation that my phone arrived, but it is what I think is a very busy time of year with Christmas sales. With my carriers Promotion, the effort was completely worth it. My old phone is being applied to the cost of my new one.

Great experience, fast shipment. Phone replacement as expected. I would highly recommend to others to use if needed. Customer service was excellent. Love the communication from the company and how easy it was to return the product. Would differently use them again if had too. Have this insurance on all phones on my plan.

I was told that my broken IPhone was going to be replaced with a replacement phone being shipped out that day. It was sent as promised and it looked like a brand new phone. Everything required to transfer all data was furnished with complete instruction. The replacement phone looks and performs perfectly just as a new phone is expected to do! Thank you for everything from almost down to perfect and the returning of the old phone was flawless as well.

The insurance that I pay for the device is a great support. I received a replacement device in a timely manner. In addition is was a similar model with the same storage capacity. The device is in great working condition and a improvement to my current one. I had a positive experience and would recommend the service to others.

Purchased two phones a few years ago, but did not want insurance because my past experience with another company was that the deductible was very expensive. I was told by my carrier, T-Mobile, that it is a different company and went over some of the benefits stating that for a cracked screen the most I'd pay is around $30. Now after several years of paying the premiums for 2 phones, I am told there are no repair shops near me and would have to pay for a replacement. I explained I lived in the country so if they gave me a list of repair shops, I'd take the phone in to repair.

Then if I'm at problem with is the SIM card activation, which is really not your problem, it's T-Mobile, but I somewhat figured it out, and I just need to call him, and I can't text message, but again, everything on your end worked fine and was fast and good.

While at work, my Samsung Galaxy Z Fold 5 had a black line in the middle of the screen, the device stopped working except the front external smaller screen still worked. So I placed a call to Spectrum and they did the rest. I'd forgotten about the breakage warranty when I purchased this device and the device was covered and they sent me my replacement the next day. I'm one happy customer with Spectrum and Assurant.

Left my phone at the airport and filed a claim for a replacement which arrived in two days. Easy process and they provided a box to mail my lost phone in when it was returned. Glad I had the insurance on my phone as it was $99 only to replace it..

From the time I reported the damage of the cell phone with a picture taken front and back and told that by the Assurant local store on sherry in mission Texas that the device could not be repaired because it was completely damaged front and back. Yet via internet assurance internet company still asked for me to set up an appointment for repair knowing the the store supervisor had already made notation via computer that he started that it was not able to be repaired and I should be approved for a refurbished one as soon as possible via mail next day which it never happened.

My experience with the store was extremely pleasing. I arrived at my appointment a few minutes early and they jumped right on my phone. I think I was there maybe 10 minutes. The gentleman that took care of me, he's kind and courteous. I definitely will be using this business again if I need further repairs.

I filed a claim 4 days ago with my Assurant protection plan. When I completed filling out the form, the message on the site said that they were reviewing the info and needed to verify my phone make and model. I was told to allow 24 hours, and they were going to send me an email with a decision regarding my claim. It has been four days since I contacted them, and I have yet to receive a response regarding the status of my claim.

Place is ready to find and the service is exceptional. Grateful that I came on a whim because I've been here in the past and I never received my appointment link from Assurant but the lovely young man helped me set up the appointment and took care of the repair on the spot. Thank you. Truly an asset to the company.

What an easy process in getting my screen replaced from filing the claim on my T-Mobile app to the excellent service I received from the repair center Batteries Plus. I highly recommend this location for any repairs that may be needed for your phone. The repairman was top notch and very knowledgeable.

I sadly, was impatient in the past and paid for it myself at a random shop that took my money and broke my phone. My new phone had a similar issue and I decided to go through the insurance and it was fast, smooth, and free. I wasted money before and this is the way to go.

Assurant hooked me up with a reputable repair location very close to home. The lady fixed my phone in less than an hour and she was very helpful as I had some technical questions and she assured me that she would be able to help me. After she replaced my glass she showed me some tricks to use to make things easier for me.

Always had great service with Assurant. I felt they bent over backwards every time I talked to an agent. Will recommend Assurant to anybody who needs help. I don't think this problem will hurt Assurant but will look bad for Batteries Plus on Pine Island Road in Cape Coral FL.

Perfect replacement experience. Our rep Joe was incredible! The phone was replaced in less than 24hrs and Joe did all the set up. Amazing! My wife had an issue another rep said she couldn't do because I was the lead on the account. Joe took care of it promptly. I can't thank you enough. At xmas time it was the speed and caring we needed. I would recommend you to anyone I know. I can't thank you enough.

The person at Spectrum Huebner Oaks was great. Her name is Mel (Melanie). She was so professional and attentive. She was efficient and as efficient as she could be with the process. Thank you all much and especially Mel. Would work with her again. This was a Christmas present from my husband.

Great fast, easy service. Had an appointment within minutes of making a claim on my phone for repair of the front and back screens, shop was a bit far from my home, and location options were limited, but staff was very helpful, friendly, and informative, would definitely recommend! Would also return if need be...

I can only say thank you very much, knowing very well how difficult can be to try to repair your own phone. The service time and excellent way of professionally helping customers makes the difference, Very well recommended. No headache. No time consuming. No problems at all to repair my Galaxy phone that was in the need of a new screen, also the help by T-Mobile store in Nellis and Boulder highway provided by Jared was beyond excellent as well knowing how hard and expensive fixing your phone can be, Thank you T-Mobile and thank you Assurant.

WORST company to deal with! We paid them for YEARS, on MANY corporate phones for our company, and now that the owner of our company needs to USE the insurance, Assurant has gone out their way to DELAY, DELAY, DELAY! I shouldn't have to go and BUY another $2000 phone because Assurant has horrific service! When T-Mobile sold us ALL our company phones, we were told, "Just call Assurant with a claim, and they'll overnight you a new phone." NOT SO, NOT AT ALL! It's been OVER A WEEK and our company owner still HAS NO PHONE!

I’ve had to replace my phone twice and Assurant has made a very simple. Making the claim on any service provider app did not take long at all. It was very simple with their step-by-step questions and instructions. Depending on how soon or early in the day you make your claim after the incident you get your phone in the mail 2 to 3 days later. And the instructions were fairly easy to follow and if I had any questions I would just go back to my mobile provider store. But I was able to do it by myself at my home. There was only a couple of questions I had to ask my service provider but everything else I did by myself. And all you have to worry about is just making sure you package the damaged phone and send it in the mail within 10 business days which isn’t hard at all. I definitely recommend this all of my friends and family whoever ever need to make a claim to get their phone replaced or fixed.

I really enjoyed conversation with the helpful Staff. I APPRECIATE IT. 🙏 I will definitely be returning to the same location, to purchase some Great products! I was surprised at how prompt the service was, that I was Blessed to receive! Most times, complications occur, which pivots the experience in another direction, which could be at some point, unpleasant!

I had a wonderful experience with my salesman, Jayce. He went out of his way to get me the best deal. His honesty and expertise were very much appreciated. He took the time to explain everything and it was a very simple process. The store became very busy while I was there and every salesperson was polite and courteous to the rush of customers.

The process was completed in less than 24 hours. Filing the claim was very easy, provided the solutions for fixing my phone and made it simple at the click of a button. The location provided has very friendly staff and worked fast in fixing a cracked screen on my phone. Would highly recommend for people to have and use if needed.

Was a great place and service towards me. Had a good time. Will tell all my friends this place is good. And they're all very nice with everyone that comes in. It was fast and pretty easy. Didn't walk out feeling like I was hassled over money. Which nowadays is something really hard to do.

My overall experience was awesome. I was able to file a claim and get news that I could have my phone replaced. I received my phone in a short matter of time. The activation of my new phone was easy to operate. I didn’t have to contact customer services for any additional assistance.

I wanted to upgrade my phone equipment and I had to process a return and then upgrade my phone after I got the new phone. It would be nice if all this could have been done in one step. It would be nice to finish the upgrade in the same step and the upgrade process was not clear.⁷⁷

I had a pleasant experience with the trade in process. The representative who assisted my wife and I, could not have been more helpful. His knowledge of the process was outstanding. The same can be said for his courtesy and friendliness. I must point out that the waiting process at the store could be refined a bit to ensure a customer does not have to sit and wait longer than 15-20 minutes from the time he/she signs in at the entrance of the store.

The service was good, the new phone was sent overnight and received. I returned the damage phone the same day I received the new phone. They provided the box in return label, UPS. I followed the tracking number and it was delivered to Assurant. The only problem, I keep receiving e-mails saying they have not received the damaged phone. so tonight I sent them proof from UPS, showing it returned.

My husband has still functional Alzheimer's, and we mistakenly thought the Android would be easier for him to manage. We were wrong and it was worth the small fee to change. He mostly uses the phone to play solitaire and get a few calls, so the iPhone 15 seems to be working out. Since I have an iPhone 16, I am more familiar with the programs and am able to help him when he gets stuck.

I am submitting this survey to express my deep dissatisfaction with the handling of my recent device protection claim. I filed a claim after my phone was damaged. My original device cost $1,299.99 at the time of purchase. During the claim process, I was given two options: Wait 90 days for a replacement device because my model was out of stock. Choose reimbursement, with clear instructions from the agents that I could purchase a new phone not exceeding the original price, submit the receipt, and receive reimbursement minus the $200 deductible.

This was my first time replacing one of my devices, the process was very smooth and everything was written out in detail. I received my replacement very quickly and the instructions explained in detail how to activate my new device. Very impressed with the process. I give it a five-star review.

Our experience was very positive. We worked with Marian ** at the Dayton mall store in Ohio and she was so helpful, thorough, friendly and knowledgeable. Would recommend her to anyone! I even followed up with her afterward with a couple questions and she replied right away with such helpful information.

The Spectrum rep took care of it fast and easy. I just gave them my phone - they scanned it - told me the value and that was it. I had to nothing except open the access to the phone and they took care of the rest. It was a completely easy process with no pain or argument.

Have had metro by T-Mobile phone that has always been insured with this company. And recently had to file a claim only for it to be denied because they claim I didn't have coverage at the time the phone was damaged.

I was told I have to mail in my phone for repair & they have 2 BUSINESS days to fix my phone. So, at best, I'd be without a phone for 5 days. At worst, more. I cannot be without a phone. I'm the only adult in my home & have a child. How would I be expected to communicate with work or deal with an emergency if I had no phone? What a ridiculous option. Not even an offer of a temporary phone! Unreal that they expect people to do that.

I had to wait 10 minutes to get an associate to help me purchase a new phone. That wait was not bad for this store. The associate was knowledgeable and friendly, and buying my new phone was quick and easy! We've been with SPECTRUM for the last 30-some years! Always good service!

A few problems getting 1 of our 2 trade-in phones to correct return company & getting email acknowledgements of receipt, but overall, way easier to work through Assurant than doing it yourself. Email customer support excellent, but not easy getting that correct email address. Would be better to have email customer service address more readily available. Instructions for where to drop off phones for return were contradictory, took it to company, where told to by customer support on phone, but that was incorrect, had to take the next day to a different correct company.

Overall good experience. Only had some confusion when connecting new watch to T-Mobile and existing device line and number. Hope I don’t have to go through this again but if I do then I am confident that it will be a quick and reliable service. Filling out this description is being more difficult that get a claim filed and getting my replacement device.

Excellent, well worth the investment, ensures you have phone as needed when accidents happen. A+ I have paid for this for years, and when needed, they came through as requested. I will continue to buy this product. this was offered through T-Mobile at their store, and I would recommend this to other customers.

First of all my phone was either lost or stolen, Filed a claim, sent them my Banking info, and required documents, Got message that it's going to take 3 to 5 days for them to review my claim, I contact support, All I get is generic answers, and won't tell my why my claim has to be reviewed, In the meantime I'm without a phone, can't even clock in at work, because they have to send a text to my phone, I understand their system may have flagged something, but this process shouldn't take so long, to resolve.

I am very Satisfied with ASSURANT. This company is 100 present in my book and that go for every one I talked to. When I called every one was so nice. It was all about helping me to get me another phone as soon as they could, may God bless each of the one I talked to and the service was quick.

I was disappointed that the replacement phone that I received for my Galaxy S10 was a Galaxy S21, which doesn't have a SD storage card slot; also, it's kind of hard doing screenshots on the Galaxy S21, because both the power button and volume button are on the right side of the phone. My Galaxy S10 power button and volume button were on opposite sides of the phone, making doing screenshots easier.

I had my phone stolen and had went to the T-Mobile store. They told me I needed to call Assurant and file a claim. The whole process took about thirty minutes. I received my replacement phone within days. It was easy to get my replacement phone set up and ready to use.

I would give zero stars if I could. This company is an absolute joke and does not care about customer service in any way shape or form. It's just a bunch of AI robots and unskilled workers reading from scripts without using any real problem solving skills. I brought my iPhone for a screen repair on Sunday, the screen was replaced and when I returned home I realized that now there was water stuck in my camera lens that was not there prior to the screen repair. I took my phone back to the CPR -Bellingham authorized provider and showed them the issue. The repairman then tried putting my phone in and out of diagnostic mode "per protocol" rapidly turning my phone on and off, plugging it in and out of a charger. When I went in, my phone was operational with the exception of my camera being blurry. Now my device won't turn on and is completely broken!

They lost my return phone and ripped me off for $370. Then wouldn’t allow us to rerun the original phone which was defective. This company is opportunistic and steals from customers while delivering trash refurbished equipment.

When I went to Spectrum they were very helpful when I asked what the necessary steps were to upgrade my phone. Once I did that, I was able to get the correct information to send my old phone off through UPS. To be honest with you, because of my age, I would have preferred to receive a box to return my old phone instead of having to drive to the necessary location to.

Insurance was advertised as guaranteed 1-3 days replacement when I purchased through Costco, been over 1 week and upon calling received excuses of "Covid & Supply chain issues." C'mon that was 5 years ago... Have now spent over $500 between the initial cost & insurance fee for a failed screen, could have had it replaced next day locally for $300 with an oem screen. Lesson learned.. Tried to get my money back but they will not budge. Will never use this company again.

When I talked to a representative, she found out that it had been returned and that relieved my anxiety. She was great! This info wasn't readily available, but she asked and searched until she found the answer. Thanks to her.

Good experience. Everything went as outlined. The only problem was waiting for the new device to be activated. The mailing address was easy to run off for the return. The follow-up on the return made me feel as though the rerun was tracked and I would receive the trade agreed upon. Thank you for a pleasant experience.

The process was easy, fast and l was very surprised how fast they replaced the phone. I am very surprised how fast everything went. Very happy with the new phone. My son was upset, he thought he would be without a phone for a while. Turns out it was only for a day.

We changed our cell phones to Spectrum and did a bundle package, which will cost less than what we had before, with another company. Your rep---Jasmina was very patient, helpful, and knowledgeable. It was a pleasure to work with her. If we have any issues, we know we can contact you and you will help us resolve them.

When I had to replace my device I didn't realize how easy it was to actually file a claim to replace my phone. All I had to do was answer a few questions, explain my problem and not even in a few days I got my new phone quicker than I expected. I would highly recommend this to everyone

I’d like to thank Brian ** for all his help, he was so patient with our situation, and extremely helpful and I would highly recommend him, (I’m sure he has heard all kinds of stories,) and also ended up being an excellent problem solver, helping change one our two landlines to our new iPhone…

I had an amazing experience getting my phone replaced. It was fast and easy and I would recommend it to all my friends. My replacement phone arrived in 2 days and it came with a return label in the box for me to send my broken phone back within 10 days of receiving the replacement phone.

My experience today exceeded my expectations. The customer service was amazing. They took their time explaining everything to me and helped me to my satisfaction. I left with all my questions answered but was disappointed with the wait time for transferring my information. It was such an inconvenience for the remainder of the day, I hope next time I don’t have to wait that long for services, thanks again.

Assurant is ok for glass repairs and replacement phones other than how they charge you for the broken replacement phone saying it wasn't returned when it was. I just had a charge on my T Mobile bill for $755.99 saying they never received the phone that I returned. When I call T Mobile, they say they see it was received and then you have to call Assurant to try to get your money back. I called Assurant, and they told me it will take 1 to 2 billing cycles to get my money back that overdrew my checking account. How incredible. This is not the first time it happened. Just some advice for people returning broken phones. Make sure you follow up with Assurant like I will from now on. If it ever happens again. I really dread it.

I received credit for one phone when I sent two phones in the same box. The shipping label for the second one was in the box with the two phones. Ok. I want my credit for my second phone. If the credit was sent before the package was opened. Open the package.

I really love Assurant and they're quick and easy process. It is so simple to file a claim, get your replacement device, and then send in your broken device. My only issue was the overnight shipping took longer than overnight. It was due to it being the weekend. I was supposed to receive it on a Monday but it did not come until Tuesday.

This insurance return was much easier than I expected. Very simple and easy. The new device arrived in just a few days, complete with a box for the return my old device which had been damaged. I am very satisfied. I will continue to pay the monthly premium. Very satisfied.

Very happy, the person was fantastic. He did things to make it easy for me. He's a keeper. Did not have to wait very long. I don't know you can make appointment but it's nice that they still want on me. The place looks clean. If there any problem call they're be happy to help. I like when they say have a great day.

The process was tedious and long. Maybe it could be more streamlined to reduce the total time. I was there around 4:30 and waited 10 to 15 minutes. Then an action was started on my phone that took an hour to finish. I was finally seen after that. The wait time was about 30 or more minutes. I thought my charging items from previous phone would fit the new one. No, it didn’t. Now I have to go buy an adapter that fits my phone.

This is the second time I have contacted Assurant. Great service. Knowledgeable customer service representatives. It was easy for a 75 year old woman! Everyone I talked to was professional and kind. I definitely will use Assurant on other purchases. I am finished writing my review.

The absolute worst insurance company I have ever dealt with. Rude agents, lack of helpfulness and poor English. Submitted claim three months ago, still no solution except a $50 fee. Cracked phone screen claim-which I was informed I would not have a copay for. Stores they provided were nowhere near my City and when talking to a supervisor he told me "you need to find the money" after a loud, rude sigh. I have insurance through T-Mobile. I am switching carriers due to the outlandish behavior of Assurance

This review should be zero, however I have had multiple issues with this company. I reported fraud as someone went online and ordered and paid for a phone using my phone number and name but different. Address. Called Assurant and shipment of phone was stopped and phone retuned back to Assurant. I thought it was handled but someone within their department sent me to their debt collections for the phone that was never shipped and was returned. And was paid for by the people who tried to scam me according to assurant. Called them on October 26th when I received the debt collection letter and all I got is case is closed and no fee are associated with this.

I’m beyond frustrated as ASSURANT seems like a money-grabbing company that does very little for its customers. There should be a negative star icon for this company. I’ve been paying Assurant every single month since 2017 for phone protection on my T-Mobile lines (around $19 per month, nearly $2,000 over the years). I’ve never missed a payment and never filed a single claim until now. After eight years of loyalty, the one time I actually need help, I get completely let down and basically conned into an empty promise.

I broke my phone in an accident at work and had to submit a claim to receive a new device. The whole process was very simple and easy to do, and my device came 48 hours later. It was easy, convenient and quite fast. I would highly recommend it to anyone who values efficiency.

My son lost his phone. No questions asked he got a new phone within a day or two. We were very pleased. This is a good insurance plan to have when you have kids. I know we will be taken care of if it gets broke or we lose it again.

Overall good, no complaints. It was fast and a fair trade, their response was also fast and I will recommend to other people, the customer service was quick to answer questions. The mobile service so far is good and no complaints at all. As a suggestion the package return for the trade in should arrive at the same time as the new phone is delivered.

The trade in experience was an absolute first for me as I normally keep my cell phones as back ups. So this trade experience was both convenient and painless. I wish that the value of the trade was worth more as the condition of the trade was in mint condition..no broken screen, scratches, and sent with original charge cord and box. My new phone fell within 3 days of having it due to waiting on my protective phone cover and screen protector. So feeling a bit upset that I let go of my old phone. But overall easy process and love the program.

It was a pleasant experience and everyone was very helpful. I would recommend to others. As being older and not up on all the technology today, it was made easy and understandable to me what was going on and what I had to do to get going again. Thank You

Good atmosphere at store. Manager and team member very helpful, especially store manager. Offered upgrade and comparable to what I had. Store manager walked me through entire process. I would recommend to my friends and family. So far good product and pricing good for this product. My wife very happy!

I am a new customer and I have been very pleased with the support from customer service. I was reluctant to which, but now am glad I did. My bill has gone down by over $100. I also purchased a new iPhone and my trade in was so easy. The person I spoke to set it up was knowledgeable.

I am writing to express my deep frustration and disappointment regarding a claim I submitted in August. While the initial online process appeared straightforward—I paid the $30 fee and awaited updates—the experience since then has been anything but smooth. After one week with no communication, and then two weeks with still no update, I reached out to customer service. I was informed that the replacement phone was out of stock and there was no estimated timeframe for availability. This phone is essential for my fiancée, who works with critical care patients and relies on it to communicate with doctors and patients. The lack of a functioning device has created serious complications.

I dropped my phone, after no mishaps for more than 2 years. That caused a chip out of the screen and a green spot, along with several small cracks. It was still usable, but needed to be replaced. I stopped in to my local Comcast store, and was told a replacement could be made without cost. This Comcast employee was wrong. There was a reasonable deductible that I needed to pay to receive a new phone without having to wait the 5 days to get my screen replaced. I had no issue in paying this deductible, and the Assurant representatives were very helpful, knowledgeable, and polite. I received a replacement device within 2 days (given that it was a weekend, it might have arrived next day, had it been a weekday). A postage paid box was included for me to send my device back to them. All in all, a very pleasant experience from the unpleasant experience of breaking something that is such a big part of my life!

The team at Assurant were wonderful! I highly recommend you get this protection for your phone and software needs!! I lost my phone and had a new replacement within16 hours. They basically do everything for you during your claim. Very friendly and knowledgeable. I GIVE THEM 10 STARS.I AM SO HAPPY WITH THE OUTCOME OF MY SITUATION!THANK YOU ASSURANT!!!

I filed a phone claim with T-Mobile Assurant on the morning of Thursday, 10/9/25. Their site promised next-day delivery. It’s now been seven days—no phone. Here’s the mess they call a process: Submitted the claim. No mention of needing ID. No contact from them. Two days later, I call—they suddenly need my ID (I am an authorized user on the account). I upload it. Two more days—still nothing. I call again. Now they need the account holder’s ID. I upload that too. Days pass. Still nothing. I call again (7 days from when the claim was submitted). Now they say there was a “technical issue” with the upload, and I need to resubmit. Then it’ll be 3–5 more business days. Plus shipping.

I cancelled my overpriced home insurance policy for a much cheaper policy with better coverage from State Farm. Now they are holding my refund hostage. Every time I call they tell me it'll be 7-10 days and I should have a check. Been doing that for the last 3 months. I just want my money back. Typical large company won't hesitate to charge you a late fee, but when it comes to giving your money back they don't care.

I was able to file the claim online easily. I did not expect next day delivery especially considering I filed claim Friday morning. I received the replacement next day on Saturday evening. Directions for activation and return of old device were clear and easy to follow. I was able to get my cell up and running without any tech support. Returning device was convenient sent it back by placing it in my mailbox in the prelabeled box. The process from start to finish was easy, glad I had the coverage.

The overall process was easy throughout. My only other experience in trading in a phone meant going to a store in person and doing everything there. This was at home including transferring everything from my old iPhone. The delivery to my local UPS was easy as pie. No boxing required.

1st Ave North in St. Pete and they were great!!! I am very happy with my new phone but I will have to get a new case for it to protect it from glass breakage. All in all it is and was a sweet deal.

Spectrum Arden store was very helpful in navigating purchases. The sales clerks were juggling multiple customers and we still patient with everyone that walked in. The trade in was fair-not great-but they had a cash promotion going on. I think in the future an appointment and phone call should be had by everyone to make everyone's time more efficient.

I had a claim on my T-Mobile Apple phone. When I tried to trade it I was told that I could only get $75 for it. When I did the replacement with Assurant they didn’t receive my old phone fast enough and charged my phone bill $799. That’s on top of the $150 deductible. This is a scam and they are crooks. Buyer beware! Use Apple Care, do not use Assurant.

I was very satisfied with receiving my replacement phone. I tried unsuccessfully to ever get anyone to answer your phones. I had many questions. Once I got my phone I couldn’t understand the instructions. I made several calls and finally got help from Spectrum. I am pleased that I got my phone very fast and at no cost. Thanks.

I was deeply disappointed with my experience. While I understood that a replacement phone wouldn’t be brand new, I never expected to receive a device in such an unacceptable condition. The phone arrived visibly dirty, with smudges, grime. This is not only unhygienic but also raises serious concerns about cross-contamination. How does a company overlook such basic quality control? No cleaning or sanitization was done before shipping, which shows a complete lack of care for customers. I’m extremely dissatisfied and will think twice before trusting this company again.

The process to get a replacement phone was super simple, very fast And no headaches. The process from start to finish is very smooth. The instructions that come with the phone to set up was very easy, very simple and to the point. Would definitely recommend them. What's definitely the easiest process I have ever done. And a big reason why I stick with them.

Do not use Assurant for T-Mobile’s Protection 360 BYOD insurance. I lost my phone and filed a claim, and all I get is the same response: “wait 3 to 5 days.” and I’m still left without a phone, no updates, and no real support. This company makes the process extremely frustrating and unhelpful. Paying for insurance is pointless if they don’t deliver when you actually need it.

Convenient trustworthy and reliable service provided for trading in of used cellphones. I have participated in their program for several years and am confident of fast reliable and competent service! The use of UPS to provide delivery service provides an additional level of care and service which I find comforting!

Replace a phone that was over a year old. Need more help in the store in Columbia, TN. Wait time was around 10 minutes with at least 8 customers waiting in line at one time. The ones that were working were doing their best. They were very knowledgeable of what and how to take of the customers' needs.

I tried to call the Assurant number to replace my phone but the service kept cutting off before I could complete my request. I tried at least 12 times to do it and it kept cutting off at different times. So I had to wait another day and go to the store where I had the same issue, but they were able to connect me directly to the customer service line and it finally worked. It would also be better to get a replacement phone at the store instead of having to wait for Assurant to deliver it.

Updated on 09/26/2025: Today, after 6 days of losing my phone and reporting the problem to my insurance company, I contacted them again since I haven't received any emails. The person who helped me, incredibly, tells me again that they didn't receive my ID, after having sent it 3 times, even being on the phone with the operator and following their instructions. When I confronted her, she apologized and then changed her version: the ID was received but that I should wait 24 hours or 3 to 5 days. Imagine, I've been without a phone for a week now, and now she's telling me 5 days. It's pathetic. This insurance is the worst... Their staff is practically untrained in handling claims, and they don't have access to accurate information. I decided to just leave it like this; I won't waste my time anymore. I don't recommend it at all. It's better to get Apple insurance directly. It's a little more expensive, but at least you won't waste your money or time.

This trade-in procedure with UPS with QR code was very easy and simple. I was little concerned at first bringing my device in bare condition to UPS. However it was delivered and assessed in timely manner and get a credit I was promised initially. Thank you for providing this service.

Great service for replacement of damaged phone. Easy to file online. Quick approval and replacement time is next day. Amazing service and support. A must have the insurance plan to cover your phone after an accident. I highly recommend the service plan. You will have peace of mind if something happens to your device and need immediate support and replacement.

Never again will I spend my hard-earned money on this service. Had my old phone for 4 years, got damaged, so I filed a claim with Assurant at $105, after paying nearly $20 a month for 4 years. When I finally received the phone, it seemed okay, but once I started using it, the battery drop was 10x worse than my old phone (one reason it was replaced,) and the phone continuously dropped calls with good signal. The battery issue I dealt with, but I finally figured the call dropping wasn’t a fluke in the network so I decided to call Assurant. (Also noticed a crack a few days after receiving the device on the back.) Upon calling I was greeted by broken English, and the same line over and over, “I’m sorry you are dealing with this sir.”

I was able to file for a replacement device very easily. I was approved instantly and my device arrived in about 3 or 4 days (it was the weekend because isn't it always). It would have been nice to know the replacement device I was receiving in advance because I wanted to wait to start using my phone until I had a case for it. Using the Smart Switch app was super easy and almost all of my data easily migrated.

Process was easy. The representative at Spectrum was very knowledgeable. We reinsured our new phone also. I am going to not have to use the insurance and when I need a newer phone the insurance will take care of any issues. We are happy with this insurance plan. Thank you.

I expected 3 business days for the phone ordered on a Thursday night to show up Monday or Tuesday, but not mere hours after I woke up Friday. Considering that package left Olive Branch Mississippi and got to Seymour CT, before my Priority Mail from Seymour to Hartford CT (that took 11 days)? I am floored at the speed... which, strangely enough for both packages was USPS.

It was easy to ship my phone with UPS for my trade in to Spectrum Mobile to get a great deal for my new phone! It was fast and easy to send it from the local UPS store. I didn't have to print a label, which is great since I don't have a printer!

All process is online, and reliable. Relatively quick. Instruction also is very clear. Trade in value is relatively fair. Package was provided by UPS and that was professional and reliable. Shipping is little slower but I watched the tracking to make sure everything is in order. Inspection is quick and professional too.

I'm located on a military installation overseas so I have to call in the middle of the night. I put in a claim (which was approved) and my phone "shipped" 9 days ago. When I went to check the tracking I got an error message. It turns out they shipped using UPS to an Apo (only USPS ships to a Apo). I attempted to call at LEAST 5 times to check what their system was showing for my shipment status. Every one of them hung up on me. Soon as I gave my name and phone number the line would disconnect or they would put me on hold and the line would hang up. I PAID for my replacement phone and now it's in limbo. I've attempted using the T-Life app to check the status and I just get a black screen, their website (that they spend 4 min of your phone call trying to get you to use) does not load. They claim it's due to updates but they gave me the same story 2 weeks ago. Horrible support team.

Absolutely the easiest and quickest interaction I've ever had regarding a cell phone in any way. The new phone was in my hands almost next day!! The process was so simple and easy! I received my new phone almost within 24 hours!! Little effort was needed, and the time it took was very little as well. Best service and response time ever! Too bad this isn't standard in all areas of business regarding cell phones!!

I lead a very hectic life, normally at work during the hours that other businesses are open. So I don't get a lot of time to do things like this. As you can well imagine, being down multiple days without my cell phone is not cost effective nor is it convenient. Assurant made the entire process seamless, easy and extremely quick. I now have a new phone and no problems. Thank you Assurant!

The five day wait was just awesome! Nuts!! Why the programmers couldn't make it 24 hours? Everybody hates that five day rule!! Have a nice day; better yet send me a check for pain and suffering. You asked.

When broke phone screen first time, it cost 50 deductible with 360 coverage which is unlimited screen replacements, which wasn't offered but 50 was deductible for new replacement phone. So I must have been good cuz I upgraded to Moto Flip. So next week, fell broke back screen on replacement phone. Only front screens are covered under 360 protection. So now deductible was 150 for replacement cuz value of phone was so much greater. I received Moto Flip again. It was nice of insurance to feel they wanted upgrade my device but should console with me see if could even afford such a device with that high deductible and should have just replaced screen first time.

I would never recommend. My mother's phone had the black screen of death. No visible damage to the phone. Took it into T-Mobile. They recommended a warranty replacement rather than insurance. They ordered a phone. We go up the next day. They then tell us it's not a warranty issue but a insurance claim. Keep in mind the day before they said it was a warranty issue. No big deal right? Wrong. Now Assurant is denying the claim. It looks like T-Mobile activated the new phone & sim before rejecting the warranty. Now the insurance transferred to the new phone.

I was expecting the case to be installed. All my friends and children, T Mobile, Verizon, all have had their phones cases installed with purchase of new iPhones.

I had absolutely no issues with getting my broken device exchanged. The entire process was short and easy to understand, and they provided the replacement up front so I was able to transfer my data over before sending the old device back, and gave me enough time for them to receive it back.

Had to upgrade the phone from the Flip 3 to the Flip 7. Just sucks only got $2 for the trade in though. I guess better than nothing. The Spectrum agent did an awesome job in helping and had to go to a 2nd store to get the item since the first one didn't have any in stock.

My partner and I are tech dinosaurs and we needed help updating our phones, internet and cable services. Ahmed ** was excellent with customer service, knowledge, experience, and he was very patient with our many questions. We highly recommend the Brandon Town Center Spectrum store and the store specialist, Ahmed, for those individuals who need to update the various technologies in day to day life.

Besides having to take it into the store, which was a very minor inconvenience, it was a fast and easy process. Took less than 5 minutes to do initial claim. I received my device the next day, which FedEx just threw it over my gate next to the sidewalk, so thankfully no one stole it but that's a FedEx problem. Assurant even upgraded my phone since they didn't have any of my current.

The process was simple and communication has been good. I think that trade in value for a iPhone 15 promax should be considered to be of more trade in value. Other than this one area I think that this is a very good value and incentive for customers to trade in their equipment.

Started with chat, and got Nowhere! Kept explaining! I really lost it! Then told to call T-Mobile, kept sending me a link to click on which sent me back and forth to Assurant and was told to hold on for 4 minutes then nothing but a run around! I have never experienced anything like this before and I hope it Never happens to anyone else.

I recently filed a claim with Assurant for a replacement iPhone 15 Pro Max, and the experience was excellent. The process was very easy to complete online, with clear instructions and minimal hassle. My replacement device was delivered incredibly fast—within just a day or two. Everything went smoothly, and I’m very satisfied. 5 stars!

Great offer - $1000.00. Influenced my decision to buy. Lots of email paperwork, could be more efficient. Having difficulty setting up the phone. Pop up ads dominate what you are trying to do. Open app, start to use app, ads cover your app work and the only way out is to close all, and start over.

Forgot to lock vehicle. Phone was in front seat and someone opened door and took it. I didn't miss it at first. When I did miss it, I started looking everywhere and calling it. Then I remembered I had left it on the front seat and after searching the vehicle I realized someone had took it.

I went in for one switch but ended up purchasing the Samsung Fold. Maya made this purchase easy. She presented all the offers and I switched. I highly recommend letting Maya take care of your issues with Spectrum. I am a Samsung fan and love the fact that all my items integrate. The TV, 2 Samsung phones and a tablet.

You definitely get what you pay for. Before going to Metro, I was with Tmobile for many years. I thought I was saving money, but with the saving money comes lazy, nasty, customer service!! I've been paying for insurance for my phones over 4 yrs! The phone that's giving me issues I've had for 2 yrs! I spoke with the insurance company, and they want 200.00! People pay for protection on their phone and purchase insurance so they aren't hit with high deductibles. I've paid over that amt for the ins!! Customer service was even nasty from the ins company! Wow! The price you pay for hell!!! If I could give them a 0, I would!!

Tmobile & Assurant insurance are fraud. They promise you perfection & when phone doesn't work they hang up. I'm disable mom, single, in hospital bed. Been paying 5 lines with insurance on each phone. I'm dying so I communicate with drs & nurses thru phone. I filed a claim 'cause it's not working. They charged me 107 more, sent me a old used phone 3 x. I had to pay people to return it for me. Today I called again (30×) after receiving an email. Had to pay 254 more after being promised by 5 managers that correct phone was on its way. No more charges. Ended up hospital 2 x due to this issue. I'm on ssi with kids. They're all about money people. I have audios to prove it.

The touchscreen for my Samsung flip 6 stopped working. I called my service provider (Xfinity Mobile) and they advised me to file a claim with Assurant as I pay for the insurance service. I called Assurant, and was able to file a claim. The original representative stated that she was fowarding my claim to a different department as she did not see any replacement devices being available. The broken phone is not paid off, but was insured, so I thought. Two days later, I get an email from Assurant advising to call them. I called Assurant for them to advise me that they have no replacement phones available, that Assurant will not be paying off my broken phone, and that I would have to purchase a new phone and they would issue a reimbursement check for the new purchase, but that they would only cover up to a max of $1070.00, which will not even buy a replacement Samsung Flip 6.

Lucas was one of the best technicians giving me the best service. The repair was quick and of la.mejkr quality so I recommend it so that you are encouraged to look for telephone insurance and preferably that you use this location to do this process since you will be taken care of in the best way.

I was charged a hefty fee of $18 a month on three lines for insurance. My daughter’s phone screen needed to be repaired and these scammers denied my claim, refusing to cover the expenses when the insurance clearly stated $0 down for screen repair. They tried to push me into getting a diff phone and I had to also pay a deductible of $99 and I refused. They then told me I was eligible for replacement but the phone will not be available till ending of Sept. After several calls they agreed to pay to get the screen repair and when I called they told me they will not be paying the refund and I spent $197 getting my daughter’s screen fixed. This insurance is pointless and only beneficial when you are paying installments on your phone but they will not tell you that. They sell the same story to everyone. I've canceled their service and I will never use it again. Please be aware.

I've been a Sprint/T-Mobile customer for 19 years with six devices, and have probably had to use any protection plan a handful of times over the course of that time. My daughter broke her phone in May 2025, and the device was returned to a USPS drop box because the teller system was down. We received a replacement device. In late June, I received a reminder email to return the device, so my daughter called and was told that the package had been received. In July, I received another email stating the claim had been reviewed, but Assurant was unable to remove the fees (I had not yet been charged any fees). She called back and was told they received an empty box. Because the phone was dropped in the box, no tracking could be accomplished with the post office.

The person who handled my claim was awesome. She couldn't of done a better job. She deserves to be recognized for her politeness and courtesy. My claim was handle quickly and efficient. The company should reached out to her and promote her to manager or trainer. Dealing with individual was a true pleasure.

Usually I have had a decent experience with Assurant, but especially when it comes to returning the phones, there is always an issue with scanning. It has been 7 business days since the phone was delivered to them and they couldn't even find the tracking number they provided themselves, once I gave them the information they were able to see it was delivered but still not "scanned in". The agent has escalated the issue but it takes at least another 3 business days for them to figure it out and then 10 business days for me to get my refund (this was a claim cancellation) so it would be over 20 business day before the chance of getting my money back which is a little ridiculous because if you go over by 1 day of not returning the phone they automatically charge you full amount but then expect you to just wait around until they decide to do their job!

My experience was reasonably good. Replacement phone came quickly. Since it's not the same brand. it's taking me a while to learn the features. However, my old LG phone is not manufactured any more, so I understand there is a difference. Replacement phone seems to have good features, so I believe I will be satisfied. The insurance was a good decision for me.

The experience was flawless and very easy to do. This is a service that is well worth the money spent. I own several phones, and all of them have Assurant Insurance on them. It gives you a sense of security to know that if the unforeseen happens, you're covered. Thank you for your time.

I have been insuring four phones through Assurant on my TMobile account for many years. My son accidentally dropped his phone and needed a cracked screen repair, it should have been free. Assurant only offered me the option to pay $99 for a refurbished replacement, even though their insurance policy & the tmobile rep that sold me the insurance said I would be entitled to free cracked screen repairs. I spent 5 hours on the phone with TmObile, Assurant and at the store dealing with this issue only for it not to be resolved and for the Assurant reps to be rude and unhelpful. I will never again use this insurance company.

It was easy doing the exchange. Instructions were easy to follow. I was able to transfer the information from my old phone to the new one. I like the new phone. I like the large screen when I Unfold the phone. The $1,000 promotion credit was very good and looking forward to enjoining my new phone.

I have not enrolled yet, need more details, did not get the information at the store, What the plan details for two Galaxy Flip Phones. I don't understand why this is necessary, what incentives are offered. I have had this insurance in the past for other devices, what will this insurance be for, phones?

The only thing I would improve is the notification system when I ordered this new phone. I was notified when I received it. I received notification that it was shipped and when it would arrive, but I received nothing further. I'm not that upset, but my week was busy so this friendly reminder would have been helpful.

Delivery was fast but the phone is not up to par not the old one, too glitchy. I would have liked to either go back to the old version or at least offered another option. I'm not sure if this is a refurbished phone but all of my apps keep crashing.

The process of getting my phone replaced was smooth as silk, and I had the new phone within 24 hours. It is actually one model year newer [S-20 Ultra to a S-21 Ultra]. My new phone does not support the SD card that I used with my old phone. This is a huge drawback. They didn't include the S-Pen that comes with a new Galaxy S-21Ultra either.

It was easy, they were helpful and it went fast to follow the process from drop off to credit upon receipt. The kit that drop in mail was quick and easy also. My old phone had value, this was easy to get my credit. All I had to do was follow simple directions.

I traded in my 22+ phone for new phone and received a good chunk off new phone. It was a painless way of doing it. Also I have had no issues with the way Spectrum has done business with the mobile aspect of their products. I would recommend Spectrum Mobile to anyone to use. The prices and not having a contract beats the others hands down.

My replacement phone works perfect. I am very happy. Assurant can satisfy customers by offering fast, reliable replacement gadgets—such as cell phones, computers, tablets, and other electronics—through a streamlined claims process. When a customer’s device is lost, damaged, or malfunctioning, quick resolution is essential to minimize inconvenience. By maintaining an efficient online or phone-based claim system, Assurant can approve requests rapidly and arrange for replacements to be shipped within one to two business days.