Assurant Phone Insurance Reviews

Great service for replacement of damaged phone. Easy to file online. Quick approval and replacement time is next day. Amazing service and support. A must have the insurance plan to cover your phone after an accident. I highly recommend the service plan. You will have peace of mind if something happens to your device and need immediate support and replacement.

Never again will I spend my hard-earned money on this service. Had my old phone for 4 years, got damaged, so I filed a claim with Assurant at $105, after paying nearly $20 a month for 4 years. When I finally received the phone, it seemed okay, but once I started using it, the battery drop was 10x worse than my old phone (one reason it was replaced,) and the phone continuously dropped calls with good signal. The battery issue I dealt with, but I finally figured the call dropping wasn’t a fluke in the network so I decided to call Assurant. (Also noticed a crack a few days after receiving the device on the back.) Upon calling I was greeted by broken English, and the same line over and over, “I’m sorry you are dealing with this sir.”

I was able to file for a replacement device very easily. I was approved instantly and my device arrived in about 3 or 4 days (it was the weekend because isn't it always). It would have been nice to know the replacement device I was receiving in advance because I wanted to wait to start using my phone until I had a case for it. Using the Smart Switch app was super easy and almost all of my data easily migrated.

Process was easy. The representative at Spectrum was very knowledgeable. We reinsured our new phone also. I am going to not have to use the insurance and when I need a newer phone the insurance will take care of any issues. We are happy with this insurance plan. Thank you.

I expected 3 business days for the phone ordered on a Thursday night to show up Monday or Tuesday, but not mere hours after I woke up Friday. Considering that package left Olive Branch Mississippi and got to Seymour CT, before my Priority Mail from Seymour to Hartford CT (that took 11 days)? I am floored at the speed... which, strangely enough for both packages was USPS.

It was easy to ship my phone with UPS for my trade in to Spectrum Mobile to get a great deal for my new phone! It was fast and easy to send it from the local UPS store. I didn't have to print a label, which is great since I don't have a printer!

All process is online, and reliable. Relatively quick. Instruction also is very clear. Trade in value is relatively fair. Package was provided by UPS and that was professional and reliable. Shipping is little slower but I watched the tracking to make sure everything is in order. Inspection is quick and professional too.

I'm located on a military installation overseas so I have to call in the middle of the night. I put in a claim (which was approved) and my phone "shipped" 9 days ago. When I went to check the tracking I got an error message. It turns out they shipped using UPS to an Apo (only USPS ships to a Apo). I attempted to call at LEAST 5 times to check what their system was showing for my shipment status. Every one of them hung up on me. Soon as I gave my name and phone number the line would disconnect or they would put me on hold and the line would hang up. I PAID for my replacement phone and now it's in limbo. I've attempted using the T-Life app to check the status and I just get a black screen, their website (that they spend 4 min of your phone call trying to get you to use) does not load. They claim it's due to updates but they gave me the same story 2 weeks ago. Horrible support team.

Absolutely the easiest and quickest interaction I've ever had regarding a cell phone in any way. The new phone was in my hands almost next day!! The process was so simple and easy! I received my new phone almost within 24 hours!! Little effort was needed, and the time it took was very little as well. Best service and response time ever! Too bad this isn't standard in all areas of business regarding cell phones!!

I lead a very hectic life, normally at work during the hours that other businesses are open. So I don't get a lot of time to do things like this. As you can well imagine, being down multiple days without my cell phone is not cost effective nor is it convenient. Assurant made the entire process seamless, easy and extremely quick. I now have a new phone and no problems. Thank you Assurant!

The five day wait was just awesome! Nuts!! Why the programmers couldn't make it 24 hours? Everybody hates that five day rule!! Have a nice day; better yet send me a check for pain and suffering. You asked.

When broke phone screen first time, it cost 50 deductible with 360 coverage which is unlimited screen replacements, which wasn't offered but 50 was deductible for new replacement phone. So I must have been good cuz I upgraded to Moto Flip. So next week, fell broke back screen on replacement phone. Only front screens are covered under 360 protection. So now deductible was 150 for replacement cuz value of phone was so much greater. I received Moto Flip again. It was nice of insurance to feel they wanted upgrade my device but should console with me see if could even afford such a device with that high deductible and should have just replaced screen first time.

I would never recommend. My mother's phone had the black screen of death. No visible damage to the phone. Took it into T-Mobile. They recommended a warranty replacement rather than insurance. They ordered a phone. We go up the next day. They then tell us it's not a warranty issue but a insurance claim. Keep in mind the day before they said it was a warranty issue. No big deal right? Wrong. Now Assurant is denying the claim. It looks like T-Mobile activated the new phone & sim before rejecting the warranty. Now the insurance transferred to the new phone.

I was expecting the case to be installed. All my friends and children, T Mobile, Verizon, all have had their phones cases installed with purchase of new iPhones.

I had absolutely no issues with getting my broken device exchanged. The entire process was short and easy to understand, and they provided the replacement up front so I was able to transfer my data over before sending the old device back, and gave me enough time for them to receive it back.

Had to upgrade the phone from the Flip 3 to the Flip 7. Just sucks only got $2 for the trade in though. I guess better than nothing. The Spectrum agent did an awesome job in helping and had to go to a 2nd store to get the item since the first one didn't have any in stock.

My partner and I are tech dinosaurs and we needed help updating our phones, internet and cable services. Ahmed ** was excellent with customer service, knowledge, experience, and he was very patient with our many questions. We highly recommend the Brandon Town Center Spectrum store and the store specialist, Ahmed, for those individuals who need to update the various technologies in day to day life.

Besides having to take it into the store, which was a very minor inconvenience, it was a fast and easy process. Took less than 5 minutes to do initial claim. I received my device the next day, which FedEx just threw it over my gate next to the sidewalk, so thankfully no one stole it but that's a FedEx problem. Assurant even upgraded my phone since they didn't have any of my current.

The process was simple and communication has been good. I think that trade in value for a iPhone 15 promax should be considered to be of more trade in value. Other than this one area I think that this is a very good value and incentive for customers to trade in their equipment.

Started with chat, and got Nowhere! Kept explaining! I really lost it! Then told to call T-Mobile, kept sending me a link to click on which sent me back and forth to Assurant and was told to hold on for 4 minutes then nothing but a run around! I have never experienced anything like this before and I hope it Never happens to anyone else.

I recently filed a claim with Assurant for a replacement iPhone 15 Pro Max, and the experience was excellent. The process was very easy to complete online, with clear instructions and minimal hassle. My replacement device was delivered incredibly fast—within just a day or two. Everything went smoothly, and I’m very satisfied. 5 stars!

Great offer - $1000.00. Influenced my decision to buy. Lots of email paperwork, could be more efficient. Having difficulty setting up the phone. Pop up ads dominate what you are trying to do. Open app, start to use app, ads cover your app work and the only way out is to close all, and start over.

Forgot to lock vehicle. Phone was in front seat and someone opened door and took it. I didn't miss it at first. When I did miss it, I started looking everywhere and calling it. Then I remembered I had left it on the front seat and after searching the vehicle I realized someone had took it.

I went in for one switch but ended up purchasing the Samsung Fold. Maya made this purchase easy. She presented all the offers and I switched. I highly recommend letting Maya take care of your issues with Spectrum. I am a Samsung fan and love the fact that all my items integrate. The TV, 2 Samsung phones and a tablet.

You definitely get what you pay for. Before going to Metro, I was with Tmobile for many years. I thought I was saving money, but with the saving money comes lazy, nasty, customer service!! I've been paying for insurance for my phones over 4 yrs! The phone that's giving me issues I've had for 2 yrs! I spoke with the insurance company, and they want 200.00! People pay for protection on their phone and purchase insurance so they aren't hit with high deductibles. I've paid over that amt for the ins!! Customer service was even nasty from the ins company! Wow! The price you pay for hell!!! If I could give them a 0, I would!!

Tmobile & Assurant insurance are fraud. They promise you perfection & when phone doesn't work they hang up. I'm disable mom, single, in hospital bed. Been paying 5 lines with insurance on each phone. I'm dying so I communicate with drs & nurses thru phone. I filed a claim 'cause it's not working. They charged me 107 more, sent me a old used phone 3 x. I had to pay people to return it for me. Today I called again (30×) after receiving an email. Had to pay 254 more after being promised by 5 managers that correct phone was on its way. No more charges. Ended up hospital 2 x due to this issue. I'm on ssi with kids. They're all about money people. I have audios to prove it.

The touchscreen for my Samsung flip 6 stopped working. I called my service provider (Xfinity Mobile) and they advised me to file a claim with Assurant as I pay for the insurance service. I called Assurant, and was able to file a claim. The original representative stated that she was fowarding my claim to a different department as she did not see any replacement devices being available. The broken phone is not paid off, but was insured, so I thought. Two days later, I get an email from Assurant advising to call them. I called Assurant for them to advise me that they have no replacement phones available, that Assurant will not be paying off my broken phone, and that I would have to purchase a new phone and they would issue a reimbursement check for the new purchase, but that they would only cover up to a max of $1070.00, which will not even buy a replacement Samsung Flip 6.

Lucas was one of the best technicians giving me the best service. The repair was quick and of la.mejkr quality so I recommend it so that you are encouraged to look for telephone insurance and preferably that you use this location to do this process since you will be taken care of in the best way.

I was charged a hefty fee of $18 a month on three lines for insurance. My daughter’s phone screen needed to be repaired and these scammers denied my claim, refusing to cover the expenses when the insurance clearly stated $0 down for screen repair. They tried to push me into getting a diff phone and I had to also pay a deductible of $99 and I refused. They then told me I was eligible for replacement but the phone will not be available till ending of Sept. After several calls they agreed to pay to get the screen repair and when I called they told me they will not be paying the refund and I spent $197 getting my daughter’s screen fixed. This insurance is pointless and only beneficial when you are paying installments on your phone but they will not tell you that. They sell the same story to everyone. I've canceled their service and I will never use it again. Please be aware.

I've been a Sprint/T-Mobile customer for 19 years with six devices, and have probably had to use any protection plan a handful of times over the course of that time. My daughter broke her phone in May 2025, and the device was returned to a USPS drop box because the teller system was down. We received a replacement device. In late June, I received a reminder email to return the device, so my daughter called and was told that the package had been received. In July, I received another email stating the claim had been reviewed, but Assurant was unable to remove the fees (I had not yet been charged any fees). She called back and was told they received an empty box. Because the phone was dropped in the box, no tracking could be accomplished with the post office.

The person who handled my claim was awesome. She couldn't of done a better job. She deserves to be recognized for her politeness and courtesy. My claim was handle quickly and efficient. The company should reached out to her and promote her to manager or trainer. Dealing with individual was a true pleasure.

Usually I have had a decent experience with Assurant, but especially when it comes to returning the phones, there is always an issue with scanning. It has been 7 business days since the phone was delivered to them and they couldn't even find the tracking number they provided themselves, once I gave them the information they were able to see it was delivered but still not "scanned in". The agent has escalated the issue but it takes at least another 3 business days for them to figure it out and then 10 business days for me to get my refund (this was a claim cancellation) so it would be over 20 business day before the chance of getting my money back which is a little ridiculous because if you go over by 1 day of not returning the phone they automatically charge you full amount but then expect you to just wait around until they decide to do their job!

My experience was reasonably good. Replacement phone came quickly. Since it's not the same brand. it's taking me a while to learn the features. However, my old LG phone is not manufactured any more, so I understand there is a difference. Replacement phone seems to have good features, so I believe I will be satisfied. The insurance was a good decision for me.

The experience was flawless and very easy to do. This is a service that is well worth the money spent. I own several phones, and all of them have Assurant Insurance on them. It gives you a sense of security to know that if the unforeseen happens, you're covered. Thank you for your time.

I have been insuring four phones through Assurant on my TMobile account for many years. My son accidentally dropped his phone and needed a cracked screen repair, it should have been free. Assurant only offered me the option to pay $99 for a refurbished replacement, even though their insurance policy & the tmobile rep that sold me the insurance said I would be entitled to free cracked screen repairs. I spent 5 hours on the phone with TmObile, Assurant and at the store dealing with this issue only for it not to be resolved and for the Assurant reps to be rude and unhelpful. I will never again use this insurance company.

It was easy doing the exchange. Instructions were easy to follow. I was able to transfer the information from my old phone to the new one. I like the new phone. I like the large screen when I Unfold the phone. The $1,000 promotion credit was very good and looking forward to enjoining my new phone.

I have not enrolled yet, need more details, did not get the information at the store, What the plan details for two Galaxy Flip Phones. I don't understand why this is necessary, what incentives are offered. I have had this insurance in the past for other devices, what will this insurance be for, phones?

The only thing I would improve is the notification system when I ordered this new phone. I was notified when I received it. I received notification that it was shipped and when it would arrive, but I received nothing further. I'm not that upset, but my week was busy so this friendly reminder would have been helpful.

Delivery was fast but the phone is not up to par not the old one, too glitchy. I would have liked to either go back to the old version or at least offered another option. I'm not sure if this is a refurbished phone but all of my apps keep crashing.

The process of getting my phone replaced was smooth as silk, and I had the new phone within 24 hours. It is actually one model year newer [S-20 Ultra to a S-21 Ultra]. My new phone does not support the SD card that I used with my old phone. This is a huge drawback. They didn't include the S-Pen that comes with a new Galaxy S-21Ultra either.

It was easy, they were helpful and it went fast to follow the process from drop off to credit upon receipt. The kit that drop in mail was quick and easy also. My old phone had value, this was easy to get my credit. All I had to do was follow simple directions.

I traded in my 22+ phone for new phone and received a good chunk off new phone. It was a painless way of doing it. Also I have had no issues with the way Spectrum has done business with the mobile aspect of their products. I would recommend Spectrum Mobile to anyone to use. The prices and not having a contract beats the others hands down.

My replacement phone works perfect. I am very happy. Assurant can satisfy customers by offering fast, reliable replacement gadgets—such as cell phones, computers, tablets, and other electronics—through a streamlined claims process. When a customer’s device is lost, damaged, or malfunctioning, quick resolution is essential to minimize inconvenience. By maintaining an efficient online or phone-based claim system, Assurant can approve requests rapidly and arrange for replacements to be shipped within one to two business days.

I had a surprisingly great experience. The process was easy and efficient. I received my new phone the next day. I was provided with a return prepaid container to send my damaged phone back. Everything was taken care of within 48 hours of my phone being damaged. It was the most simple process I have ever encountered.

Very good customer service and helpful with the steps to getting a new device and easy to find instructions on who to call and when to call if there is a problem with our phone service. Very respectful, answered all my questions and needs dealing with helping me get my phone fixed.

After publishing reviews I was contacted by Alexi at Assurant. After a phone call we were able to come to a resolution. I received my phone yesterday. I would like to give Alexi a 5 Star. She was very helpful however it should have been settled before publishing negative reviews.

I have been a customer of T-Mobile for over 25 year previously Sprint. My son was on my plan and then chose to get his own plan which included device protection. He had been paying on his plan for over 5 years and never had a repair request until July 14th 2025. The experience was the worst. He had 3 issues which apparently could be repaired. The main issue was the process took over 3 hours in a repair shop, calling Assurant which took forever, going through the chat which also took forever with no resolve to repair only to be advised he had to purchase a new phone.

Everything when well and very fast. The phone came on time and I really l the phone. It was very quick returning my old phone. I didn’t have to box the phone up to mail. I just take it to the UPS store and they scan the barcode and it took care of the rest and give me a receipt. I love that that’s a great feature. I felt so safe leaving my phone with them.

Quick and painless to get a new phone. My only wish is that there was the option to go to a T-Mobile store to get a phone replacement instantly. I did have a bit of an issue when I tried to turn in a claim with them trying to send me a text to the phone that was broken but I was able to find a go around.

So my experience was very smooth, I was already stressing because my phone was broke and the idea of the replacement process scared me, but it was surprisingly simple, and smooth with no stress, and for that I was so very thankful. I spoke with an agent who got my claim started and I received my new phone the next day, it was so quick and easy! No complaints here!

Super fast replacement. We got the new phone the very next day!!! Great condition. Super easy process. Couldn't be happier. All free shipping too so that a definite plus. The process is great. Don't change a thing. If it ain't broke don't fix it, ya dig?

Samsung z fold 5 phone was crushed, broke, and shattered due to package being dropped on it. Front screen was cracked and inside screen wouldn't work. Filed a claim and Got replacement in 2 days, customer service was quick and polite. Replacement was expedited and in good condition. Would recommend this coverage to others.

It was easy and simple to submit my claim. Once I submitted my payment, my new phone came within 2 days and it was easy to set up. Spectrum was helpful in allowing me to keep my same number and answered any questions I had. I would definitely recommend paying for insurance in case you ever break or lose your phone.

The representative in Millbrae was accommodating and helpful - all the reps were friendly and made us feel very comfortable every time we came in the store for something. What verse do you want me to say, the store is always clean. However, you should add more comfortable seating furniture for people who are waiting to be served. This is a number one MUST request - this store is so sterile. And, the store should carry more phone accessories for purchase.

When filing a claim with Assurant have damaged phone info handy Carrier etc. Description of what happened to cause the phone to become inoperable. Recall purchase date, registration date with carrier etc. This information greatly expedite completing the process. I am pleased with the assistance I received from T-Mobile and Assurant getting up and operating again.

Amazing experience, clear instructions, fast delivery. Very reliable and well-explained. Received fast emails and fast explanations. The package came safe, the instructions very clear, very understandable. I’m very satisfied with everything. I will very much recommend to anyone I know, thank you for making it easy for me to replace my phone without charging shipping or shipping labels, thank you, thank you. Rating from 1-10, I will give it a 100!! Also, the emails and the availability to track my package was amazing.

I dropped my phone in water. I went directly to the store. They provided the information to file a claim. I filed and received a replacement in less than 24hours. Your staff were very informative and I found them very professional. My complete experience with your company was fantastic. I would recommend this type of service for all of my friends and family.

Process online to request the phone was clear, concise and easy to understand. Confirmation was sent with the carrier number to follow up. UPS advised when I was next to received the phone. Phone was received and easy to connect. We walk to the Tmobile store and the guy help me to set it up.

My phone broke and it was replaced easily with Assurant insurance. It was three days from the claim till I received the new phone. The replacement phone came in the same box I used to send the broken phone back in. I appreciate the time and effort from the company and the team.

Beyond satisfied with my experience! Their customer service went above and beyond to make sure I understood the process and answered all my questions! They didn't make me feel stupid if I didn't understand something. They understood me and made sure I was pleased. I appreciated their help and time. Much love! Thank you so much. ♡

Some customers may not be tech savvy enough to know how to back up their data before they activate their new phone and how to restore their data for their new phone. The card insert with the new phone is not very clear on how to switch your Sim card, I believe that best should be updated to have more detailed instructions.

Easy and fast. Painless. Return done online and received new device in 3 days. Fast switchover of data too. Only issue was that the replacement device was a newer model and required my approval. No email or text was sent to request approval. Once I reached out then everything was smooth after that.

Contacted T-Mobile who referred me to Assurant for repair or replacement for my device. Contacted and they provided seamless instructions on the process. I received my replacement device and instructions on how to return the damaged one. A very easy process. However, transferring data from my damaged device to the replacement proved to be difficult. Visited a T-Mobile location and the representative was very helpful.

I had filed a claim for my daughter's watch after the power button broke. The claim process was easy to submit via the app. Once our claim was approved, the replacement device arrived very quickly and came with very simple instructions on how to return the old device. The entire process went smoothly.

I received my new phone very quickly and it was simple sending the old broken phone back. A box with postage paid arrived with the new phone to send the broken phone back. Instructions on what to do were included as was the tool required to open the sim card port and make the swap.

Super easy process after losing my iPhone 16 Pro Max at a festival in Berlin. I had a replacement phone sent to me within 2 days of reporting it! Would highly recommend this service. The box it came in also had lots of detail on what I needed to do to set up my new phone.

Wonderful, easy, fast are the three main words I would use when discussing the process of getting a new device. It was painless and very easy to understand the step by step process. I had my replacement 2 days later and was informed how to send back my broken device. All in all a great experience.

Phone replacement process was seamless and efficient. This was much appreciated, especially in today’s climate where it can be really tricky to navigate online portals or to contact a person when you’re having difficulty with the online portal. So, this whole process I allowed me to make the phone request in under two minutes real time —so top tier service for phone replacement was my experience.

Thank you for all of your help, I got my phone the next day and it was very easy to move my information from my old phone to my new one, I definitely recommend having insurance on the phone. It's so worth it, again thank you guys so much. I love T-Mobile.

Everything was explained fully and clearly by agents on the phone. The online form was simple to complete. I had no problems. The mail service was prompt, and I soon had my replacement phone set up, and my old phone was on its way by mail in the box provided. Thank you, Assurant and T-Mobile!

Had great experience with customer service. Got everything taken care of quick. Got new phone. It works great. No issues. Phone works as expected same as other phone I had. I communicated through my email so that went very well. I highly recommend getting this warranty for your phone. It will saves time and money in long run.

I was glad I had insurance on my phone so I didn’t have to buy a new one. My phone isn’t the most up to date but I only need to make phone calls and text. Thank you Assurant for making this insurance claim easy. Hopefully this phone works well for me so I don’t need to make another claim.

The whole process was easy going. I received the new phone in a timely manner. It was fairly easy to send the old phone back and the instructions to do so were fairly simple. I checked the tracking number and the old phone should be returned back to y’all around Aug 2. Thanks again.

My claim has been put in "pending documents" status three times with no explanation of what they lack to adjudicate the claim (we've sent everything twice) and NO way to speak to a human. I was told, after finally reaching a human being, that the adjusters wouldn't speak to me because "they don't have phones." This is preposterous.

I received the replacement device quickly after filing the claim. I am very glad that I had purchased insurance on my son's phone. He jumped in the lake and had forgotten that he had his phone in his pocket. It was easy to set up the new device, and to send back the old one.

Terrible scam for a precious piece of everyday life. Just about everything in life is connected to your phone now.. especially if you run a business. You would think having insurance is the prudent thing to do, but instead it is a complete waste of time and money. Just take care of your phone and pay nothing. I paid into this for at least four years totaling more than $400. It has now been 4 full days since I have submitted my claim (including daily follow up calls/emails/chats) and they have YET to review my claim... let alone approve it and start to work out shipping details.

My daughter’s phone was damaged in a fall running to catch the bus; it had external and internal damage. The online replacement experience was clear, smooth and straightforward. Once the payment was made and case approval was confirmed, the phone arrived quickly, and the old phone was sent back in the box provided with postage labels. Overall, an impressively fast process.

The process was easy, except the payment with the automated system. I eventually had to speak to a representative to get my payment processed but besides that small issue, the phone came the next day 😊. This was a huge relief. Now I can communicate with my family and friends.

After losing my husband's phone in the river, I called Apple who directed me to Assurant and they provided me the link to fill the claim immediately. I received confirmation of shipment the same day and the phone came in less than 48 hours. It definitely helps to know we could have a phone w/o having to pay full price.

File a claim touchscreen problem. They sent me to someone that just plugged it in and said he could not help me. Went back and they sent me to him again and he said he couldn’t help me. Brought the phone to Apple. They said all there was was a touchscreen problem which is covered with my insurance paid $279 to fix which should’ve been covered with the insurance policy that I pay through Spectrum. Called told them my problem. They said next time ask them for another person to send them to. No accountability at all. Zero accountability. They sent me to someone that didn’t know what they were doing, which shouldn’t be my fault. They said the next time I should be able to ask them for another person to send them to. Terrible.

It was shipped overnight which I appreciated.. I like that you guys offer Applecare to devices after Applecare has expired directly with Apple.. I'm not an apple user but MAN! Upon finding that out I told a couple friends to move to T-Mobile for that reason. Definitely KEEP THIS FEATURE (for love of gebus, seriously keep this, be smart; remove bye bye customers keep (shit even market this) watch all the iPhone users switch over!)

Filed a claim and after two day the claim had not been looked at, so I called, and the claim was processed right away. The phone was shipped out and got the phone the next day. The agent on the phone was very helpful and nice. My son got the replacement and it is working just like it should.

I had a cracked screen on my pixel 9 pro xl. I was given the repair or replacement option. I chose replacement since I have some deposit money. I received the replacement 2 days after my claim. Transferred my data and sent back my old one. Got my deposit instantly. Very easy.

This is much easier than it used to be. It used to be much more difficult. I hope it gets even easier in the future. My deductible was a bit high though. Two Hundred dollars, is expensive, for a plan that I already pay for, on a monthly basis. Thanks for your help.

Just wish I would of received the latest version of the phone. I had my phone for so long that LG stop making phones and I paid for protection plan for years and got a low version of a new phone. Do better with your loyal customers. I couldn't even get helped in the store. I had to do everything online by myself and I should've had a great customer service experience how long I have been with this company.

I had a brand new 2025 Motorola Razr Ultra for about a week before someone bumped into me and knocked it out of my hands. The external screen got a small chip in the edge with a very minimal and hard to see crack on it. So, naturally, I paid the $100 and filed my claim. It was approved fast and shipping was quick. The replacement phone works fine, but the outer screen was very considerably scuffed along the bottom edge. The factory installed, unremovable, and irreplaceable screen protector looks as though a cat attacked it, along with three deep stab marks in the very middle of the screen. The crease is also much more prominent on one side.

Great service. Satisfied with how my claim was processed, received my phone the following day and you guys made it so easy for me to send in my old device over the mail saving me time by supplying the postage and box for shipping. Would highly recommend my friends and family to assure their phone with you guys.

Replacing lost phone was painless and quick. Well worth the expense. Though this phone is an older model, it is very useful for all purposes we employ. Though I would have a cheaper phone without the insurance, this is my wife's phone and she is happy with the arrangement.

My replacement phone is not working very well. I am trying to figure out if it is just getting used to a new phone or things that don't work. Hope it is just getting used to a new phone, because as simple as the process is I don't want to do it again. It still takes up a few hours.

We were unable to download from the cloud to the new phone. Had to bring our PC into Xfinity store to try to download from iTunes. Then had to go to Apple University to finish the job. A wasted day. It should not have been this hard. The directions also were incomplete to accomplish the download.

I purchased the insurance. It is worth the money. Phones are expensive. To leave them uninsured is not smart. It's easy to use. Returns are easy but could be better. Replacement devices are always in great condition. If they're refurbished you can't tell.

It was fast and helpful in every way. They delivered everything I needed to get it included directions to reactivate my new device and labels to send in my old device. Thanks to my device insurance it was also cheap. The only problem was that I couldn't is I got no confirmation to know whether or not they received my old device in. But I would highly recommend to anyone who needs a little insurance on their device. Not sure what else I can say. But they are good reliable and fast.

Entire process was clear, simple and easy, and the replacement phone arrived a day later. The rep who helped was patient and understood the need for a quick replacement. Explained what was needed and what I could expect, and he was right on target. Once received, setting up new iPhone was assisted by tech support. Can't ask for more or better service.

The customer service rep was very professional and helpful. The replacement phone was delivered in a timely manner and was easy to activate. Took less than 45 minutes to program. And the phone cane be used soon after with no issues. Also I love my service with T-Mobile for almost over 10 years.

Filed a claim to replace a broken phone and sent back my old one in the pre-paid package w/ label and after months of them not processing it and charging me $800 (confirmed with them that it’s been a their processing center since may). They processed it after I called in July concerned as to why I was being charged for the replacement and then they said they need 1-3 business days to investigate. Emailed back the next morning that the box was empty and no refund will be issued… What???? Seems like this company is running a scam on people returning devices leaving it unprocessed and then saying it’s empty. Insanely frustrating especially when you do all the steps for the return.

Pleased with the service and time efficiency. Fast delivery was best since there was no other phone. Amazed with the accuracy and quality of the identical/like item sent to me. Also greatly appreciated is the time to receive the new phone. Submitting the claim was especially easy peasy. Thank you Assurant for a great job.

The customer service experience was terrible. The chat was frustrating and unhelpful — I clearly explained the issue was internal, but they kept insisting it was a broken screen, which it was not. I’m returning the old phone, and you’ll see for yourself. There seems to be a serious language barrier that made things worse. That said, I do love my new phone and the prompt delivery. Thanks.

I did not have any problems with getting the phone. I did have to call in for assistance in setting phone up. The person that helped me was very good and she was patient. She was able to help me set up my phone and answer a few questions I had. She said her name was Sherry and she worked out of Ohio.

Service was quick and easy. Submitted the claim. Contacted them 48 hours later and received the replacement phone a few days later. My only gripe would be, if I hadn't contacted you, would I still be waiting. Nevertheless we still received the new phone within a reasonable amount of time. Thank you very much for the service that we received.

Assurant always makes it easy to file a claim and receive a replacement quickly. I don't ever run into issues except this las time our device was delayed by one day. Not a big deal unless you're running a business that requires a phone device. We were able to make it work and back to business pretty quickly. Props to Assurant for being there for their customers when most needed.

I’d appreciate more transparency around the replacement process, especially when a deductible is involved. If I’m already paying a monthly fee for insurance, having to pay an additional fee seems dishonest—especially since, upon registering for 360, we’re told that replacement phones will be free because we have insurance. While I understand the replacement cost is lower than the full retail price, it still makes me question what the monthly fee is truly covering. Clearer, upfront communication would really help.

I received my replacement phone the very next day which was very convenient. I was able to track the package via emails that were sent to me at each step of the delivery. I would recommend everyone having the insurance to replace their phone in a case where it should be lost or stolen.

Customer service was great. They were nice, helpful and did everything they could to get everything switched over. I would recommend them for anything that needed to be done dealing with phones. Received the phone fast and setup was very easy. If I needed help customer service was there to help.

New phone works well and the whole process was very easy and fast. I submitted my claim and had my new phone by the next day. I work in a line of work where my phone is a necessity. I would keep this service just for the peace of mind.

The process was harder than it needed to be, Customer Service at Xfinity did not allow me to change my address to my new home Where I needed the phone delivered. It took 7 phone calls for them to understand It was going to get lost. So, my phone got lost anyway and I had to go on a scavenger hunt all over my neighborhood Looking for the front door that appeared in the “Proof of Delivery picture” so that I could ask a stranger to give me back the package that belonged to me But was delivered to his house by mistake! It was hell getting my new device!

I’m extremely disappointed with how my recent phone insurance claim was handled. I purchased a new iPhone 16 and made sure to include insurance at the time of purchase. The phone was activated at the T-Mobile store, and my SIM card was transferred over to Iphone 16. However, Assurant declined my claim, stating that the insurance is tied to the line, not the actual device.

My experience was good. I took my phone to T-Mobile. They helped me file the claim. I got my phone in the mail the next day. I followed the steps and sent my old phone back. My new phone is great. I would definitely recommend. Even for someone who is not very tech savvy like myself the instructions for transferring my information from one phone to the other was simple and easy to follow.

I have been fighting with Assurant on the phone every day for a week over covering my phone. I have had my phone on T-Mobile's network since 2023 and have had the insurance as well. They won't continue forward with my claim because they "don't have the phone in the system," and they are asking for a receipt. I don't have a receipt; it was 2 years ago!

The process Was very faster, easy to file the claim and the claim was accepted faster without any problems. In my experience to receive my replacement take like 4 to 5 days to get the phone is a little longer but maybe can improve the shipping process or see different shipping company. I'm happy with my replacement.

I liked everything except my trade in value. Braydon was awesome and knowledgeable about everything. I like the bangor location. They were friendly and the store was clean and not as busy as other places I have gone to. They were patient and kind and helped me get the best deal and helped me deal with the my current cellular place. And helped me talk to them and try to get out from under the bills that were astronomical. I was under a 1k phone bill and now I won't have that issue with you guys. I'm pretty excited about that.

My replacement phone stop working! I am unable to login, receive calls or text messages. I am waiting to receive another phone. When replacement is received, I will notify you timely (within 7 days) of any problems.

I was very satisfied with how fast I received my new device. The only issue was having to take it to T-Mobile to get the Sim activated but even that experience was very fast. It only took two days for me to get my device and return the other one. Was very satisfied. My grandson didn't have to wait long to play with his new device. I would recommend this service to everyone that has T-Mobile. It was very convenient. Having to pay only $100 to receive a new iPad was great and 360 helped me every step of the way. And times where everything is so expensive the price and the service was great. It's worth paying the monthly fee of $13 because accidents do happen when we least expect it.

Thank you T-mobile for making it so easy to replace my son's tablet. From the online submission to receiving the new product to returning the old product in the same box with already paid for labels. The return directions were written out to understand, box sturdy to know what to do. Very much appreciated.

My phone battery was completely fried and would no longer charge. I reached through Google Fi immediately, and they were able to start the process quickly. I had my new phone within a week. I was provided the next best upgrade model, going from S20 to and S23. The representative was helpful and was able to assist through through chatbox.

Xfinity store checked my phone and confirmed that it was damaged. They gave me the phone no. to file my claim. The new phone came the next morning! I just wish that I had them unsync the old and new phones, then do the factory reset. I did it myself at home, removing contacts from the old phone before I mailed it in. Big mistake- phones were still synced, so when I erased from old phone, it also erased contacts from new phone.

I can't do much without a return label but I was highly impressed at the rapid replacement of my new device. I also feel that the online service center was a little hard to get to understand. I could not get on the broken device to accept and verification information. It took far too long and frustration on both ends to get it done.

I dropped my Galaxy Watch 5 and the screen cracked, they replaced it with a newer model, the Galaxy Watch 7. The process was easier and more user friendly this time. I didn't have to actually speak with a representative to take care of this specific issue. It was like receiving an upgrade for the cost of my deductible, very happy this go round with Assurant.

I had a good experience in returning my damaged phone. Instructions were very good. The person tending to my exchange was very helpful. The only hard part was I had to drive to the post office to drop package off since I only have a community mailbox.

Thank you Assurant for the Replacement device, The Samsung Phone was a very comparable replacement for an older Device for the SAMSUNG Galaxy A32 64GB Black. Thank you for the fast shipping and also a return label You folks Provided, you all are an awesome company. And I’m proud to continue many more of years with T-Mobile and the Assurant.

S The g s twenty one phone was working fine, except the screen went dark and I could not see the incoming calls nor text nor touch screen commands period. The important part for me was that my photo gallery could not be seen. Without the ability to recognize incoming calls or photos and we without the ability to send out messages with a touchscreen, I could only hear the phone rang in feel it vibrate without any response. So it was immediately useless.

When I filed a claim I sent a 9 one+ and for return I received a samsung galaxy S20. Why not stick to the same brand that we send. And because of that I had to upgrade to a newer phone and now I'm paying for it. Why not sent a similar brand like that one we sent?

The gentleman that helped me start the claim was kind, patient and knowledgeable! Received new device next day! The directions included were very clear and easy to set up. I'm very glad that we had insurance protection to cover this device. We could not have afforded to purchase another phone. Thank you!

I was working in my warehouse here at my company and I looked down to check the time and I noticed that my apple watch was damaged and the very next day I called and filed a claim. I received my replacement within 24-48 hrs. Nice working with Assurant. I paired my watch, and it is working properly now. The representative with Assurant was a very nice person and asked me the proper questions. I would recommend to my family and friends to insure their products with Assurant to protect their items against damages from any accidents.

The new device was replaced quickly and smoothly - just required a new charger as well as new case and screen protector - otherwise was quick turnaround and was happy with the process - required new phone because old one was damaged.

My son received his replacement iPad very quickly. It was very easy to file a claim and the instructions, notifications and shipment was awesome. There was even a label to help send back the damaged device. We noticed the replacement was also a little newer iPad and we were grateful. Thank you!

The process online is seamless and very easy explainable instructions. The estimated delivery times are pretty accurate. I love that they are so on top of things and send out emails with updates as to what is going on with one's claim. Definitely recommend them to a friend, also the customer service people are great!

Once my phone issue was resolved by T-Mobile associates, the insurance adjuster was very prompt in getting a new phone. Thank you, Assurant for the professional support and service. While at the retail your professional staff walked me through the steps in filing an accurate claim. The associates over two days kept giving me the run around but once Assurant reps stepped in, things went very well after that.

I was upset when I lost my phone. I looked for it for a week, retracing all my steps from the day of the disappearance. Then I found out from my daughter that we had been paying extra on our phone bill for insurance for just such an occurrence. I had already been looking into purchasing a used iPhone but was concerned about a potential lack of quality. When I went online and filed a claim, I was a bit concerned with the deductible but it was so close to the cost of a used phone, I got over it. The replacement process was quick and easy. And the new phone was delivered by expedited mail the next day. Impressive!

Everything was very smooth and easy. Device was replaced within 24 hours after completing claim. Very professional indeed. Claim form was very to the point and easy to understand. The process was surprisingly without any hiccups. I highly recommend Assurant Insurance for all your devices. It is worth it, especially if you have someone who always manages to drop and break their devices.

Sought a replacement phone because the battery in my Google 6 phone was swelling and failing. Got a replacement in like three days. Followed the directions in the notes received and my instincts to get the replacement phone set up and working as quickly as possible. Then FedEx-ed back the failed phone. All is well. Thank you. 11 gold stars all around.

My experience was great. I wish the tablet came similar or close to the original tablet they had Kidomi installed previously and this tablet does not. Is there a way to check for Kidomi on the new tablet? I would recommend Assurat to my friends and family. My child loves the tablet they received.

Since I lost my equipment I was well advised by the 360 app and the T-Mobile team. I am grateful for the replacement of the equipment and especially for the speed. I am happy with my new equipment and I honestly expected it to take longer, but they were accurate in time.

Within 5 minutes of submitting online I had an answer and the next day I had my son's replacement watch. Extremely happy with this experience. Hopefully we don't have another one soon but that's not from the process it took to replace. We even got the band that came with the watch replaced which for a lost device is very important.

I have confidence in Assurant knowing the FlipZ phone can be replaced if it malfunctions/breaks. I was able to process the claim on my desktop computer because my cell phone was not usable. The claim was processed promptly and I was relieved in the speed of response.

I'm experiencing some difficulty with this phone. Is dropping calls. My old charger is not charging. It should have came with a charger. It might be the same brand but it's not the same phone. It functions differently. My phone was 3 years old. I think my old charger is messing up this phone. The service is great. I love Metro. I done had it for over 20 years so I like to be treated like I've been a customer for over 20 25 years and y'all don't do that.

Would not replace my mobile phone stating it was a mechanical problem and wasn't covered. Had to go back to T-Mobile to let you know that the damage was water damage. After that visit I received my replacement phone within 4 days. I will still continue to keep this insurance on both phones that my wife and I have.

My husband dropped his phone in a porta potty at work (We got it back it if you want it by the way.. but that feels like a health hazard lol). It was really easy to file a claim and we received the replacement the next day. Gaining his information back without the old phone was tricky but that’s his fault for not remembering his passwords. In general this was a pleasant experience and I recommend T-Mobile in general.

The screen on my daughter's phone was lifting very badly, and with Assurant the claim was easy and quick. I was very pleased on how fast the replacement arrived. I am glad that my carrier moved over to this insurance company. And this is the second claim that I have done through this company.

Process was easy, replacement phone arrived within 48 hours. Step-by-step instructions were included and it was an easy process sending back my damaged phone. It was a bonus that I only had to drop it in a mailbox to return versus taking it to a UPS or FedEx store. I would not own a phone without this insurance. Highly recommend to any phone, tablet, watch, etc. Well worth the money.

Highly recommend having this insurance. All you have to do is let your service provider know about your phone and they will give you the website to file a claim. Had a broken phone and filed a claim and had gotten replacement phone the next day!! Replacement phone is the same as broken phone but works like brand new!!! Great service!!!! Thank you!!!!!

I was on vacation and lost my phone. Fortunately, I was visiting family and was able to navigate. All my travel tickets were on my phone... Was able to visit a T Mobile and get the help I needed. New phone was overnight mailed to my home, which I was flying back to that day...

Phone was not working properly and decided to contact Assurant for replacement phone. Process for claim was easy and replacement phone sent quickly. Very easy with no stress to deal with. Everything from beginning to end was resolved in a timely manner without having to fill out a lot of forms.

I was having problems with my phone so I call and put in claim and immediately they accepted my claim and rushed me a phone. I could believe how quick the phone came with no problem. I was having a hard time setting things up so I made a call and the agent that help me made it easy for me with no problem.

Process was easy and response time was quick. Agent's overall customer service was excellent. He was informative and pleasant to work with. I highly recommend for all customers to the insurance on their phones. Price is reasonable. You have peace of mind should something happen to your phone. I am very satisfied with mobile service.

Phone would no longer charge by plugging in only by wireless charger, it was easy to get this returned and replaced. We are very happy with the new phone and appreciate the assistance. New phone charges great and we are very happy with it. I really don't have anything to add.

We been dealing with them now for a replacement phone for 2 months. They took my money and my product and I have nothing. Been given the run around and no one is doing anything about it. Call corporate and it don't seem they care either. If I could I would give them a negative 100 in their customer service. Very disgusted the way they treat their customers.

Phone was fine until it got rained on, and it was totally my fault. I thank you very much for doing this for me. I am very grateful for t-mobile. And I would proudly tell anyone about what you have done for me. Again thank you. Sensibly Mr. **. Thank you again for your support. God bless you.

Replaced my child's tablet that they had lost & broke the charging port. The new tablet was a reasonable replacement price & was a brand new tablet, just of the old same model that the original tablet was as well. Tablet was received in timely manner, worked perfectly once it was delivered, & my daughter loves it. Also was able to order a cute case she picked out for cheap through Amazon.

It took no time at all to fill out the claim and my device was sent out to me very quickly. The instructions were very clear on how to send back my old device. The packaging was secure and easy to reseal.

It was a great experience. I had my old phone for years, then I dropped it and it cracked. Got my replacement in 1 business day. An upgrade from my previous phone since they probably don't make those anymore. Please include a user manual when giving a new device. Thanks.

Daughter needed her phone replaced. Got new one within a few days, and sent back the old one! Easy peasy! Really worth the extra monthly cost for the peace of mind that if I need to get a new phone, it will not be a big hassle for me. Thank you for providing such an easy replacement process.

The phone that was damaged was not the same as the replacement phone. A year newer maybe and there was 4 cameras instead of 2. A note explaining the switch would have been nice. Makes me wonder if I will be charged for the phone when the old phone gets to the tech center.

Do not put any description stating to bring the phone in to a T-Mobile store as they are not helpful to complete the device replacement. They just give you a number to call to complete the replacement. Other than that, the swap by mail went smoothly and I would just do that next time without bothering to go into the T-Mobile store and getting frustrated by the waste of time.

My phone was stolen and I filled a claim. It was accepted and I received my phone the very next day. It couldn't have been done better or faster. Well beyond my expectation. You guys are the best. Thank you very much. Highly recommended and there you go.

I did not receive the pin with the device; otherwise, the device works fine. There should be instructions on how to obtain the old data from the previous phone. The process to replace the device was very easy and understandable. It is worth it to have the insurance in place for your device.

Battery health has degraded but the front and back was shattered. But the replacement device got here the next day and I sent it back the same day I received the replacement device. Also trying to transfer all the information would’ve been easier if the replacement device had came charged.

Thank you for your help. It's Metro that I need to inform how they're doing. I still haven't been able to activate my new phone because I don't have a car. I can't afford to take an Uber to the metro store. They say I must go there to activate although I was told I could actually activate it online or on the phone.

Love the service and the fast replacement. My experience was easy. Unfortunately I had to have an spectrum agent to help me with my transaction. First agent from Assurant gave me a hard time. Second the same. The third agent was able to make the transaction but only because the agent from spectrum was on the third line. With me.

The instructions on how to activate my replacement phone were not clear. It didn't explain how to insert the SIM card. There was no number offered to get help. I figured it out for myself. Very frustrating. The replacement phone was received quickly and packaged well. I was happy with how quickly it arrived in the mail.

I love this service. Everything was perfect. The lady helped me with phone to get it up and running and it was so easy. I would recommend to anyone. This is the best service I had in a long time. Next time someone has a problem I will be sending them to you and I hope you give them the same service.

Stolen phone while on vacation. Was very upset, didn't have a phone for a week. But it was easy to get it replaced with the insurance, all I had to do was call and talk to the associate, and they it helped me through the entire process. It was nice and easy and they fedexed the phone after I paid the astronomical fee. Thank you very much.

My rep was very informative. He walked us through the process with ease and gave us different options that were available to us. The process was very painless and the wait for the replacement was exactly as he stated. I would recommend your service to everyone in my circle. Thank you very much.

The overall experience was good, fast and easy in getting the claim started and finished. Issue was only choice was to get phone sent to me. No ability to pick one up at a location. Due to this I got the phone in 3 days instead of 2. The delay was due to inclement weather. I know that there is no control over this, but it did cause issues with my job and life.