Assurant Phone Insurance Reviews

Once the problem with ID verification was resolved, I received my replacement very quickly. I would like to apologize for being so irate and impatient with agents. Assurant is a great company, and when you pay close to 1k for such a tiny device that can so easily be lost or stolen, having insurance is very important. All is well that ends well. I will continue to use Assurant to insure any phone I purchase.

One of our phones died from low battery. After charging it for 24 hours the screen would not turn on. Contacted Assurant to file a claim. They said since it was probably the battery the claim was flat denied. Took it to a local phone repair shop and they tested the phone to determine it was actually the screen. Which IS covered under our insurance. We were on vacation and since we were already there we had them proceed with the repair. We work from our phones so we can’t have excessive downtime. Had assurant recommended a local place to test for the issue they would have been notified of the screen fail and that it was covered. We paid over $200 for something that the insurance we have had for over a year should have paid for minus a $29 deductible. It is impossible to get a hold of anyone or submit documents to them too.

Like T-Mobile, ASSurant SUCKS. And just like T-Mobile, you'll find yourself talking to a person in India who barely understands English and can't hear you anyway over the 500 other reps on the phones in one giant room. When you file a claim, you essentially have to PROVE to them that you're covered. ASSurant has no idea of who you are or what your device is. Be prepared to scroll through (literally) every phone, notebook, and computer Apple has ever made. Get ONE detail wrong, and ASSurant will deny your claim. Don't forget to pay the $89 deductible first for this garbage service. And the phone I was supposed to get "the next day"... is now on day 3.

We had the best experience, and the most patient, polite, and caring staff member helped us. We are smartphone stupid; she was an absolute gem. She explained everything to us and finished our setup, so when we left, we were ready to use our devices. Not sure if I am spelling it right, but her name was Anica at the Sikeston location. My sons and I are happy to be part of the Spectrum family.

My husband used Assurant to file his claim on his damage phone. When we didn't return the device his card was charged the recovery fee. So after they received the phone back they said he would get the refund back to his card but now their saying he will receive a check in 5 to 10 days, which is not fair because we were told he would get it refunded back to his card. I think Assurant practices poor and unfair service to the customer when they told us one thing and now doing another.

My overall experience using the insurance was okay once I got to the right person to put the claim through at my T-Mobile store. I didn't particularly care for the deductible and then having to pay tax on the deductible. You might want to review that part. I have already sent my old phone back and the exchange was quite easy. I do recommend getting the insurance.

I decided to upgrade my device and was frustrated trying to do it in person. The lines were long and seemed not to move at all. I found out I could upgrade from home, so I took that option. The process was fast and relatively easy. I took the option of returning my old device via the UPS option. Dropped off the device, it was packaged and sent no charge to Assurant. Received a confirmation of their receipt of the device and confirmation that the trade in value would be credited. Definitely the way to go for device upgrades!

My claim got approved on the 14th and they STILL haven’t shipped me my phone. Going on two whole weeks with NO phone thanks to them. They told me I can buy a new phone on my own and they’d refund me weeks later. What is the point of having insurance then?!?! Not everyone has 1.5K to spare to go buy a new phone then wait weeks for a check. This is the most unprofessional company ever and it’s a shame T-Mobile partners with them. I’ve spoken to a customer service agent every day and they tell me the same thing. “Still not in stock in our warehouse, buy your own phone is you need it sooner”. I asked if they can just ship me a different iPhone instead. Nope. Of course they don’t care about customers not having a phone because it’s not THEM being phoneless.

I had an exceptional experience at the Spectrum store in Sanford, NC. I always dread going into mobile providers' physical locations, but I had several questions that I wanted to ask in person. Dexter, the associate who assisted me, answered every question clearly and accurately. He was a tremendous help and made the process of upgrading my phone as easy as possible.

This is the first time I have had to file a claim. It went very smooth and quick. I had just got my new phone and was trying to put it in the case they sold me and it was hard and I dropped my phone in the process and of course it cracked the screen. One reason I don't like thin sheet screen protector. I like the hard covers.

Got a great deal on Cell Phones and Internet. The person that worked with me on both the Internet and Cell Phones were great. Explained everything well. He let me know if I had any questions or needed anything else that he would be happy to assist.. Much better service with Spectrum than I ever got with AT&T.

My phone battery will not hold a charge. Assurant supposedly covers “unlimited battery replacement." After being told that battery repair was not covered, they said that they would have to send me a replacement phone. I have security software on my phone that cannot be transferred to a new phone without several hours of travel to my company IT department. I simply want to take it to their repair shop. CPR or Batteries +. Nope. The “system” Determine that I was too far away for me to drive my own vehicle there. They said it was also due to the battery being unavailable. Apple says they are available. $3500 paid over the last 5 years on 4 phones and can’t get simple $85 repairs that apple is happy to provide.

My experience with T-Mobile to file my claim and the expedience of the results of the handling to the claim was superb. CPR provided great customer experience, pristine store and convenient location. Most importantly, there was no wait time in either store. Thank You!!! T-Mobile this was a grand idea.

Late last summer I was inquiring the arrival of the new S26 Ultra. The performance upgrades are well worth the wait. I heard there were some brightness concerns, but I don't have any issues regarding the phones brightness. I'm very satisfied that I waited for the outcome of the new S26 ultra.

I filed an insurance claim for my Samsung Galaxy S22 Ultra and was sent a Samsung Galaxy S24 Ultra as a replacement. Unfortunately, the device arrived defective and was stuck in a continuous update loop out of the box. After reporting the issue immediately, I expected a comparable replacement. Instead, I am now being sent a Samsung Galaxy S22 Ultra, which is a downgrade from what was originally provided.

I received the most successful kind and personable service ever that I have received from your company. Your services has very much improved. Thank you so much, and I will continue to recommend your services. And I will continue to sign up for your services. I was completely confused and lost. Trying to do it on my own, and when I asked for help, I received it in the most patient and generously kind manner. I cannot express how happy I am with your service. Replace, sing a phone that has been broken. Severely from a fall on, the ice was a tough one to handle and you made it so easy and complete. Thank you. Kindly have a beautiful day and God bless.

Worst insurance I have dealt with. Even if you are disabled if the closest place that is in their system is 3 hours away. They will not help you. You have one rep. Tell you one thing. Oh, you can go find someone in Bend, Oregon where you're at to fix your phone screen and then let us know who they are and then they turn around. Oh, I'm sorry my representative said that and don't honor it! How they cannot honor something like that when their customer is disabled is beyond me but they have no issue taking your money! A total of 8 hours on the phone with them and Xfinity. If you want to go through hell and still not get your phone fixed and nobody give you your money back for paying for the highest insurance they have you still get screwed.

I was totally blown away by the outstanidng service that I received from my tech Ben! I was kept informed and he was totally flexible as my work schedule changed. Ben is a rock star and a real asset to this operation and a wealth of knowledge. He also explained their vast menu of offerings and package deals which was very helpful and will save us some money. The convenience of having a repair location nearby is incredibly valuable. Hats off to Ben for making me a repeat customer!

I have already filled this out in another survey. Problem was with the length of time it took to complete the purchase, over 2 hours after waiting for a clerk for an hour to begin the process. When I questioned her about the trade in program I was informed that my phone was too old so this didn't work for me. After about an hour and I had selected a phone the clerk informed me that I could chose another, better, phone and the discount would apply. I was happy with that and then it took another hour for the paperwork and data transfer to be done.

If T-Mobile could provide coverage where I live as well as they assist in damage to units, I'd be a happy customer. I just live in a dead spot, I guess. Other than that, it'd be nice if they could keep the prices down. I pay just as much as people that have good reception, and that seems unfair.

DO NOT BUY Assurant through T-Mobile- I have been paying for insurance for 2+ years at $19/month. I dropped my iPhone and they denied the claim. They stated I was not covered at the time of the incident. Took the phone to T-Mobile, we got on the phone with Assurant, and the rep said it was a glitch. She said to give her a few days, and she would follow up on Monday or Tuesday (spoke to her on the previous Thursday). Wednesday comes and goes - NOTHING. Went to T-Mobile again, and they couldn't get in touch with a live person.

Very knowledgeable and professional people working in that store. Traded in my old IPhone11 and bought a new iPhone 17 Pro Max. The transition was a long process but the two representatives I dealt with were very thorough and working with me through the process. I could not be happier with the trade in and love my new phone.

As soon as I walked into the Jamestown Spectrum outlet store, I was meant by representative Lisa. She was extremely helpful. I couldn’t stay at that given time to purchase a phone. I had to come back later on and she was there and helped me through the whole process. As a matter of fact, I mentioned to her about my cable Internet and phone bundle bill and I’m going to go back and speak to her how we can get that cost down. It has gotten way too high.

So pleased with the quickness in how it was processed! Once we went online, we were able to set up an appointment with ease. The only issue we kept coming up with was it wanted to send a pin to the phone in question. We couldn’t receive it because the phone was not working. Other than that, I would still give it 5 out of 5 stars! It was well worth it! I HIGHLY RECOMMEND it to parents of teenagers! Thanks again!

Horrible service, mailed my phone in for repair. It has been over 5 days, no updates, proof of received. Nothing and I was told it would take 2 business days. Only reason I mailed it in. Spoke to several supervisors. No one was on the same page. Every representative had a different answer. I am so stressed without my phone.

The battery on this phone does not last long. It’ll lasts about half a day and it will be down to about 15% and I have to recharge it which is not always convenient especially if I’m not home. I think I need another replacement. Usually previous phones last over a day or two. I’m afraid to use it much because the battery drains fast.

My experience at the CPR (Cell Phone Repair) store close to my house was great. The time was fast, three representative was very helpful and understandable. I had no issues at all and that's why I gave a 5 star review. This store is worth it even if you don't have Assurant insurance through your cell phone provider. I definitely would recommend this place to my family and friends for sure.

I'm extremely grateful with how easy it was for me to get a brand new phone after damaging my other phone. The deductible was extremely affordable and way cheaper than it would have been to have my phone repaired locally. I have absolutely no complaints with the company at all. I ordered my phone Thursday afternoon and received it Friday morning. I'm sure other customers are just as satisfied as I am.

Quick and effortless. 10/10 would recommend to those who don't have the 360 insurance. Felt professionally done, not once did I feel like my privacy was at risk. Since it was locked they simply asked me to turn it off and they took it to be worked on, gave it back while they turned it on so I could unlock it and make sure it worked properly.

My telephone experience was top notch. Efficient- The agent was very well informed - Agent listened to me - Put in next day delivery. Also this was a medical emergency as such because my son had his phone stolen at a hospital. I am very grateful for the service received.

No, In no way are these reviews legit. This is typical of scammers in this new Trump era. Open scamming and fraud are the new economy. I had a Google Pixel 8 through T-Mobile. It broke and was the worst phone I ever had. I paid this company every month for insurance on my phone, so I figured I would actually utilize my cell phone insurance that I PAID FOR. This shady company sent me a broken replacement phone. I had to return it. I returned it in the date they said.

I had not realized that screen replacement was covered in my phone insurance. This is a great benefit. The claim filing process was simple and offered same day service. The appointment scheduling offered a lot of time options. The repair was done by a local Batteries Plus- with easy drop off/pick up and quick, complete service!

This was the most easy claim to file. It was very clear and concise to file. There were not many steps to go through. It was basic information that was needed. I got an acceptance response in less than an hour. I received the replacement in less than a week. I was/am very happy with how easy and fast this was.

I Would give them a zero. I filed a claim, got no service from it. Had to beg for a refund. Still have broken device, still have no refund. Get the same runaround from the chat. Bunch of frauds and thieves.

AWFUL! I have coverage through T-Mobile that gives me $29 back glass repair. They refuse to allow me to use this option and tell me that my only option is to get a full replacement for $99. I do not want a replacement I want it repaired and for the $29 per my contract. When I call they are very rude and not willing to listen at all.

Between my phone carrier and calling Assurant directly was an absurd experience of about a week of MULTIPLE CALLS, disconnected calls, and being out on hold numerous times, which left A LOT to be desired to the point I was looking at other carriers to give my business to! The only reason I left the marks I did was because of Alexis who was the ONLY PERSON WHO KNEW WHAT THEY WERE DOING. Other than her, the customer service SUUUUUUUCKED TREMENDOUSLY!!!!! I actually hate that Assurant is the only insurance offered!

A little hard finding shipping the way that had to download and find it. It was very tough. Also, from the quote to the amount they offered is a pretty substantial but in all, I didn’t need to the phone so I went ahead and accepted the trade. Yeah, of the email disappeared with the contact information so it took me a while just received that they was gonna go ahead, which is OK, no problem. Everything is OK with the deal.

I was left high and dry for 5 days because the man who answered the phone to take care of my claim said it was done but it wasn't. After being on a phone call with him for an hour and 45 minutes two different phone calls he still didn't get it finished. Customer service is very bad. He was not in the United States of America and he had a hard time understanding me. When I called back after 5 days because nothing was being done I got an English speaking person who was able to take care of my situation. I think it would have been best to start there.

Was easier then I thought trading in my old phone, Jill was very helpful and made me feel very comfortable. I was waited on as soon as I walked in the door. Jill helped me pick out my new phone. I told her what I needed and she did not try to push a more expensive one. She knew what I needed and that was great. Went very smoothly.

I had to go through the replacement process with Assurant for my iPad, and I’ll say this straight, it was seamless from start to finish. The claim submission was clear, the communication was consistent, and there was no runaround. They moved quickly, approved the claim without unnecessary back and forth, and the replacement arrived exactly as promised. For something that could have easily turned into a headache, they handled it professionally and efficiently. I give the entire experience a solid 10 out of 10.

I lost my phone overboard and the service I received was excellent, thank you. I don’t know how I could make it without the insurance on my phone, so I’m very hard on phones, and my job requires me to go on boats on the water, and I’ve lost my fair share to the Atlantic Ocean.

I'll say that it was a good experience. Everything went smooth from the gentleman that helped me. He actually made my appointment for me so that I didn't have to go online and do it and made it very easy for me and to get in same day! I just went down there. People were really the gentleman that helped me get me a batteries plus was very kind and very informative informative and just did his job like you know he was supposed to do it and was very good at it. He finished ahead of his schedule. I just waited in the parking lot and it was all a good experience from beginning to end, thank you.

Spectrum people were patient and pleasant to work with. Because I was trading in an iPhone, however, they sent me to Apple to transfer information and prepare the old phone for rebate. It would expedite the process if I could have done all that was required at the Spectrum store.

Submitting the insurance claim was a simple task. Step-by-step instructions were user-friendly and the entire process was done in good timing. The shipping and delivery of the replacement was completed within a week! I would recommended using the Assurant insurance claim process to anyone that wants to protect their phones.

This was my first time using this service with my carrier T-Mobile. I opted in for the premium insurance coverage because my wife's phone is a Samsung Galaxy Z Fold 5 and the price tag was almost $2k. This premium service is worth every penny. It covers free screen protectors, mechanical failures with a $0.00 deductible (after the manufacturer warranty expires), unlimited front screen, overnight shipping with return postage paid for and peace of mind that Assurant has my back if anything goes wrong. The claim process was straightforward, with clear instructions and less than 24 hour claim status. Mine was approved for replacement due to mechanical failure and I received a remanded phone that looks brand new.

I was able to schedule an appointment on Tuesday evening for Wednesday afternoon. The repair facility was close to the T-Mobile store. I showed up early for my appointment, and the repair store was very friendly. They were able to get me in early, and an hour later, my phone was fixed. Would definitely recommend!!!

I would like to applaud Spectrum for outstanding customer service they showed me during a recent service call. The sales representative was fantastic and addressing my issue. The agent was courteous, knowledgeable, and patient while I was gathering personal information to drive my request forward. Thank you, Spectrum for caring about the customer experience. I only wish more companies, especially telecom companies, would adopt some of Spectrum’s culture as Truly translates nicely to Customers. Thank you again for supporting my request and ensuring it was seamless. Thanks for keeping me happy customer.

Never had a problem with my claims over the last 5-plus years. Easy and their team goes above and beyond. They assist you with the right claim to file. Explains the whole process, even walks through the returning of devices. Added bonus who can now file a claim on cracked screen devices. It's worth paying for insurance when you have teenagers.

I went to their website., which prompted me to make an appt with CPR phone repair. I chose a location near my home & made an appt. Then I started the claim process. When I got to the part that said pick your location, that location was no an option. There were 3 other options over an hour away. I called them and of course they apologized & said there was nothing they could do! The repair is free under their policy. So he said we can send you a new phone for $49, which is the copay for a phone replacement & it's usually a refurbished phone. So why am I paying a monthly fee for this 360 protection plan, if they don't want to help me!!

My teenage son accidentally broke his cell phone, so I was so glad to have the insurance. The claim process was easy and a new device was shipped the next day. Once the new device was brought to the T mobile store, it process was easy to transfer the old information to the new phone. It quick and painless.

Trevor at Battery Plus was professional and courteous. He assured me that my phone will be fixed. In the past, I would have to send for a replacement phone, sync phone to transfer info and mail back the damaged phone. He took 1 hour and 30 minutes. My phone has never been repaired that quickly. Kudos to Trevor at Battery Plus in Hampton, Virginia.

Everything went smoothly and was very quick to complete transaction, The sales man was very helpful, He explained everything to me that I could understand. Answered all my questions. The transaction of my services was was easy to do. He helped me pick out a new phone that was easy to use, I was very please with his services.

I recently purchased a new phone from Spectrum and traded in my XR cell phone. The entire process was smooth and efficient, making it easy to upgrade my device. The staff were helpful and knowledgeable, assisting me with every step and ensuring I understood all my options. I am pleased with how straightforward the trade-in was, and I felt valued as a customer throughout the experience. Overall, I am highly satisfied with both the service and the result, and I would happily recommend Spectrum to anyone looking for a new phone. The purchase and trade-in process exceeded my expectations. Everything was handled professionally and with great attention to detail, leaving me confident in my decision and content with my new phone.

Easy experience. Great value on new iPhone and easy to purchase a new device at a very good price. So far excellent deal and excellent service. I would say that if I had to choose a device again I would choose this one and also recommend to my friends and family. It is not ice the top and no gimmicks: just straight to the point good service and no nonsense.

I was extremely satisfied with the service I received at Batteries Plus. The customer service was excellent and the technician was awesome. He came out and explained what he was doing and then explained what he did when he was finished. Great experience. I would be more than happy to go back there for any battery and phone needs.

I lost my phone and reported it and paid the fee to get a new one and the next day I found my phone and reported it to Assurant and they were gave me my money back. But they never closed their claim and when I was trying to get my screen repaired It kept telling me I had to turn in a phone which they had said was not lost but was replaced. It took me 2 days to get this done. The only person that was able to do anything about it was one of your people name Keithress and She gave me excellent customer service and got to the root of the problem and got it done and I got my phone repaired. I would like to thank her very much and she is the benchmark for what a person working at the customer service at assurant should do.

If I could give them a zero, I would. I’ve been waiting close to a month for a replacement for my Motorola Razr, in which they said they didn’t have not one in their entire warehouse. My only option is to purchase the exact phone, again and they would reimburse me or wait until they get one in the warehouse. Why would I purchase a phone I’ve paid for - again - and that you have requested and won’t return? Neither did they offer a compatible device. So, you’ve taken my phone and money and left me looking for ways to recoup my money.

Great experience. Good service and helpful employees. Extremely easy process and clear instructions. I am very happy with the entire process. I appreciate the coverage I received and am thrilled with everything. This has been a very good and simple experience. This is wonderful and I’m very appreciative of all the assistance and guidance.

Never had such an easy experience with an insurance claim. I called to report my tablet was lost, on a Tuesday afternoon. On Wednesday, the next day, I had a brand new, better, tablet in my hands! How easy! Never without Assurant insurance on my phones or tablet!

There are no suggestions I have to improve my experience with getting my cell phone replaced. The entire replacement process from the start to the finish of receiving my cell phone replacement went very smoothly. The replacement cell phone is several phone upgrades from the cell phone I needed replace due to damage.

I received 2 emails stating that I didn't accept the trade in value of my phone. However I did complete the steps on the first attempt. I just wanted to be clear. I hope that my trade in goes through with out any issues. Thank you very much. Staci **.

My replacement phone arrived in less than 24 hours; a day earlier than expected. I did pay extra for expedited shipping, but I was thrilled that it arrived as quickly as it did. The extra cost to add insurance on my phone was definitely worth the expense. Purchasing a new phone would have strained my budget.

Was able to file a claim successfully and get the replacement device within two days. Each step along the way, customer care helped me with the process with the packaging and responded back swiftly each and every time. Very thankful that I had insurance and everyone at T-Mobile and Assurant were very responsive.

Great experience all around pretty much. Easy to deal with and stress free. Thanks for your help with my phone replacement. From start to finish every part of the process was easy and I even got an upgraded phone which was freakin awesome. 5 stars to Xfinity and Asurion for making it super easy and being friendly and courteous during the whole thing.

I was greeted the moment I rolled up to the door with a smile. From that time the service needed was addressed and handled in a timely manner. While there I saw some other supplies I will be needing and I will be visiting the store again. Thanks for the service. 🙏 😀 👍

Website should ask for smart watch number to contact when repair is done. Company should offer a burner phone for GPS capabilities for non locals. Or a TV to watch while waiting. Staff was amazing and repair was amazing along with friendliness. Nothing Assurant approved was within 40 miles of me.

My experience was great. I have no complaints about the service. The Orland Park location was easy to find. And the service person was very, very polite. I have no complaints. The place was clean and very inviting. The service person gave me good information about my phone.

My phone had a damaged screen and no visual. Assurant understood the problem and were very concerned for us. We paid a small deductible and were sent to a repair shop with a pleasant staff who made the phone like new in two hours. Very, very impressed with Assurant from start to finish, phone is like new.

I was completely satisfied with the work that was done on my phone in a timely manner. Both employees in the store were very competent in what they were doing. The young lady in the store when I went to pick up my phone, let me know that they worked on more than just iPhones, which that was very helpful also. I also had a screen protector put on while I was there.

No questions asked...sent a replacement that day and I had it the next! Great directions on how to transfer data to new device. Keep the box because you will need it to return the broken device. I have had at least 3 replacements in the last 10 years and it was always an easy process.

They provide proficient and expeditious service. I can rest assured that they will cover any damage or loss to my phones. I have used this service for years and it has always made me feel whole. I highly recommend to have insurance on your smart devices. The claim is very user-friendly and simple to use.

It was nice to speak with someone about the process who was so friendly and helpful. I was afraid that I was going to pay a lot of money to get the screen repaired, then found out that the phone had water in it. I just knew I was going to have to buy a new phone. Much to my surprise, the process was easy, and the new phone came in 2 days.

I dropped my phone and the screen was cracked. It did not look good and was a potential safety hazard. I made an appointment at CPR and they quickly and easily brought my phone back to "like new" condition. Now I don't have to worry about getting cut or the unsightly screen.

Lee was very helpful! He explained everything, answered all of my questions, worked quickly, gave me an accurate estimate on when the phone will be done and overall amazing service. I was very satisfied with the repair and quality of customer service. I highly recommend getting your phone fixed here. Definitely will come here again if needed! Thank you very much Lee, Amazing job!

I had insured my iPhone with Assurant 360 plan. About a year later, I lost my iPhone and had to file a claim. I called them, and within 24 hrs. my claim was approved. Within 72 hrs. I received my new phone and had it activated the next day! Assurant's customer service was super awesome and very knowledgeable and answered all my questions. They are very reliable, and I will always continue to use their services. Thanks, Assurant for being the best! The service and value you offer is immeasurable!

My girlfriend and my daughter love their repaired phones. Said they look brand new. I would definitely recommend to friends and other Xfinity customer to purchase device insurance with Assurant and use Battery Plus to repair their devices. The batteries plus staff are very friendly and professional and courteous. Repaired my girlfriend and my daughter phones in a very timely affair.

I am thoroughly impressed with the simplicity and the promptness of the phone replacement. Especially where my previous phone was working but the damages were making it gradually unusable. My only complication was with the SIM card and that's only because I had a physical card ready and the operator was trying to set up an e-sim which I had not realized. Anyway it all got figured out and experience was pleasent. My experience left me feeling valued as a customer. Thank you all for what you do.

PLEASE don’t buy the Assurant insurance!! I have been fighting with Assurant and T-Mobile for over 3 months over a phone that Assurant says I didn’t return although their records show I did return and T-Mobile shows I returned!! I also have the USPS tracking that shows the phones as returned. I love T-Mobile service and ability to have texting and WiFi overseas!!! Their customer service is horrible!!! Unbelievable that I am actually saying their Customer Service is worse than AT&T! Never thought I’d ever say that about ANY company!

We brought my phone in last night for a cracked screen, and the experience was great from start to finish. Kennard at Cell Phone Repair was fast, professional, no surprises, no nonsense. The screen looks brand new, and the phone works perfectly. It’s refreshing to deal with a business that knows their craft and treats customers right. Friendly, efficient, and trustworthy. We’ll definitely be back if we need another repair and would highly recommend them to anyone needing cell phone work done.

Very easy, the shipment process of the devices took a little longer than expected but overall, the process was very easy. The price was a little bit low but they gave an incentive that made the trade - in fair. Thank you all for being helpful with this process.

The replacement phone took 4 to 5 days to get to me but it clearly states that it will take 2 days for the replacement to get to the customer which is BS. So now if I have to replace my device now I know I will have to wait longer than what it clearly says it would.

I received the replacement phone for one of my lines without any problems. My phone screen blanked. I call, the agent was very professional and knowledgeable about the matter. He assured me that the replacement will be shipped within (24) twenty-four hours. I receive it in (2) days. Thank you for your prompt service. Truly appreciated. Thank you for your service.

This was a quick and easy process from start to finish. I submitted my claim and had the approval very quickly. Due to my schedule it took two days till I could get it in for the repair itself, but the shop also had the availability that they could have completed it the next day. Great experience!

My phone was cracked bad and this place made it look brand new. I thought I was going to need a new phone, but this place got the job done. I love the location. it was very near from my home. They have several locations so you can't go wrong. They are quick. I dropped it off at 1pm, although my appointment was scheduled at 3, he allowed me to leave my phone anyway and told me 30 minutes. Very professional and courteous. I will always use this place for my phone needs. As long as you have insurance on your phone, use this place for your fixing needs. 0 dollars to get fixed and they were quick and efficient. I would recommend this place to anyone. You won't be disappointed.

Dropped something on my phone and it cracked the screen pretty badly. I didn't think they would be able to fix it. I got it back and it looks like a brand new phone! Works great and I haven't had any issues. The process for scheduling was very simple and easy as well. They got me in same day and bad it done within an hour. Exceptional customer service as well. Thanks Batteries plus!

I was seen on time. The gentleman was very helpful in getting checked in. He said it would be completed in an hour. But, it was completed in only 50 minutes. I was very happy with the efficiency of this repair! I would recommend this coverage for phone repair and the company (CPR) who fixed the phone!

My replacement device is refurbished (which is ok). I am happy IF it worked well. But I have noticed (1st week of using) it still heats up. Not often as my old phone but it has heated up about 2 times this week. Therefore, I am satisfied with customer service at my local T-Mobile, who helped me do my claim and also helped me transfer everything I had on my old phone to refurbish phone (took about 2 hours) to get my refurbished phone up to date. I’ve been with Sprint then T-Mobile since 1999. I think an incentive (new phone) would be nice for senior citizen who us a fixed income.

I was referred to CPR repair service by my insurance for my cell phone by T-Mobile. Insurer is Assurant. Screen of phone damaged. Appointment to repair phone was easy to make. Service center by CPR was easy to get to. Was repaired quickly. Very satisfied with service. Customer service man at CPR store professional and efficient.

Phone works amazingly well. I would use your services again. I would recommend to everyone. Great customer service and overall company service. New device powered on and the only issue I had was with my SIM card being faulty. Beyond that the service is great. My old data was easily secured from back ups. The only thing I hated was having to resign into some of my apps again. No other issues.

I was so grateful that my phone was replaced, it arrived in a few days. I was able to recover all my contacts and more. The Tech that helped me was very patient. He made sure I understood how to work my phone. You should have more employees like him because he's an asset to your company. Thank you. Debora **

My experience was satisfactory, thank you. I will use this service again if needed. Water got on my old device and it started glitching. I received my replacement on Christmas Eve. I was able to transfer all of my information to the new device easily. Now I am able to scroll without hesitation.

Had a great experience and got the phone in by the next day. Minimal interruption. Great program! One hates to break their phone because of the hassle but this made it as simple as possible. Thanks for the great help with replacing my phone and getting me back into normal life.

I have used Assurant Phone Insurance for years with several different phones. I have never had a problem with their services. It has been quite a while since I have had to make a claim but the times I did, the transaction went very well. I highly recommend this company.

From the initial phone call to file a claim all the way to picking up my device, the steps were so simple & easy to follow. And the work the guys do at CPR is immaculate. There's a saying that: "There's always room for improvement..." Not so sure that saying applies to Assurant...

The customer service experience was a 10 out of 10! The time it took to process the internet and upgrade of a new phone was like buying a car. The wait was extremely too long. Time was an issue for me. Jemel who processed my transaction was extremely helpful and kind. It went through every effort to make sure I knew what I was buying and what the cost would be. The process was extremely slow, but I was satisfied with my purchase.

Good and precise agents ok but could do better giving information and making sure the customer understand what is going on other than just sending them to the store to speak with someone when they could give the exact info over the phone to the customer. I think that some agents don't do their jobs when it come to giving the information that is needed.

It was as good as can be expected. The transaction was handled quickly and efficiently. The return was easy and the old mobile phone got there way sooner than I had expected. The people at Spectrum were easy to deal with and my old mobile phone was ready to go into Spectrum.

I recently had my phone fixed, and the entire experience was absolutely amazing—fast, smooth, and completely effortless. From start to finish, everything was handled quickly and professionally, making what could have been a stressful situation a breeze. A huge thank you to Claudia and David for going above and beyond. Their friendly and efficient service made all the difference, and I walked away feeling both relieved and impressed. If you’re ever in need of phone repairs, I can’t recommend their help enough!

Everything was very simple and I got my replacement extremely fast. I wish I could've upgraded without paying full cost for the replacement, since I pay for insurance I figured there could have been some sort of discount. I understand since it's insurance for the same phone but getting a used phone instead of a new phone was a little disappointing. All in all, the refurbished phone I received seems to be working fine.

I'm very happy with the service I received when replacing my phone. The process was easy and I received my phone quickly even though it was close to Christmas. I would definitely recommend getting this type of insurance to other people. I would definitely use this company again. It took about five minutes to file a claim and the approval was made promptly.

The insured phone is actually connected to **; an iPhone 17 pro. Hopefully, we won't need the insurance but we are happy to know it's in place. There was some confusion on my part when signing up for the insurance and prepping for the return on who I should talk to... Assurant or Spectrum, but that was sorted out. Furthermore, Assurant insurance is significantly less expensive than Apple Care, which I also considered. Price and Spectrum's recommendation pointed me to Assurant.

I was greeted by a friendly phone repair associate and told approximately how long it would take for the repair. I was quoted a one hour time to repair the screen and was delighted when I returned 10 minutes early to find the job done and ready for me to pick up.

I love using Assurant. It was really convenient and easy. The prices were a little steep but in all everything worked out very well for me and my daughter when we had to replace our lost devices. Glad we have this insurance. Also I wish there were an option to pick up the new device once the deductible is paid.

When I received the phone I followed all the directions on how to set it up, but it didn’t tell me to take my old SIM card out of my old phone and put it in my new phone so I didn’t have any phone service? I had to go to the store and have them help me and all it was was taking the SIM card out so that should be in the directions.

The replacement watch battery is terrible. The battery may last 4-5 hours at best. The broken watch I returned, the battery lasted at least 12 hours. This watch doesn't even last half a day, the battery was at 15% just after I took lunch. I give 4 stars because the process was quick and easy. Would have been 5 stars if the watch stayed on for a whole day.

I am extremely satisfied with my experience with my cell phone insurance company and the support they provided when my phone broke. From the moment I filed the claim, the process was straightforward, clear, and stress-free. The customer service team was responsive and professional, taking the time to explain each step and answer my questions without rushing me. I appreciated how easy it was to submit the required information online, which saved me time and eliminated unnecessary back-and-forth.

It was very easy to return my device, all I had to do was find a box to put it in, print the label and hand it to my postal carrier to scan. It did take a couple of weeks to get confirmation that my phone arrived, but it is what I think is a very busy time of year with Christmas sales. With my carriers Promotion, the effort was completely worth it. My old phone is being applied to the cost of my new one.

Great experience, fast shipment. Phone replacement as expected. I would highly recommend to others to use if needed. Customer service was excellent. Love the communication from the company and how easy it was to return the product. Would differently use them again if had too. Have this insurance on all phones on my plan.

I was told that my broken IPhone was going to be replaced with a replacement phone being shipped out that day. It was sent as promised and it looked like a brand new phone. Everything required to transfer all data was furnished with complete instruction. The replacement phone looks and performs perfectly just as a new phone is expected to do! Thank you for everything from almost down to perfect and the returning of the old phone was flawless as well.

The insurance that I pay for the device is a great support. I received a replacement device in a timely manner. In addition is was a similar model with the same storage capacity. The device is in great working condition and a improvement to my current one. I had a positive experience and would recommend the service to others.

Purchased two phones a few years ago, but did not want insurance because my past experience with another company was that the deductible was very expensive. I was told by my carrier, T-Mobile, that it is a different company and went over some of the benefits stating that for a cracked screen the most I'd pay is around $30. Now after several years of paying the premiums for 2 phones, I am told there are no repair shops near me and would have to pay for a replacement. I explained I lived in the country so if they gave me a list of repair shops, I'd take the phone in to repair.

Then if I'm at problem with is the SIM card activation, which is really not your problem, it's T-Mobile, but I somewhat figured it out, and I just need to call him, and I can't text message, but again, everything on your end worked fine and was fast and good.

While at work, my Samsung Galaxy Z Fold 5 had a black line in the middle of the screen, the device stopped working except the front external smaller screen still worked. So I placed a call to Spectrum and they did the rest. I'd forgotten about the breakage warranty when I purchased this device and the device was covered and they sent me my replacement the next day. I'm one happy customer with Spectrum and Assurant.

Left my phone at the airport and filed a claim for a replacement which arrived in two days. Easy process and they provided a box to mail my lost phone in when it was returned. Glad I had the insurance on my phone as it was $99 only to replace it..

From the time I reported the damage of the cell phone with a picture taken front and back and told that by the Assurant local store on sherry in mission Texas that the device could not be repaired because it was completely damaged front and back. Yet via internet assurance internet company still asked for me to set up an appointment for repair knowing the the store supervisor had already made notation via computer that he started that it was not able to be repaired and I should be approved for a refurbished one as soon as possible via mail next day which it never happened.

My experience with the store was extremely pleasing. I arrived at my appointment a few minutes early and they jumped right on my phone. I think I was there maybe 10 minutes. The gentleman that took care of me, he's kind and courteous. I definitely will be using this business again if I need further repairs.

I filed a claim 4 days ago with my Assurant protection plan. When I completed filling out the form, the message on the site said that they were reviewing the info and needed to verify my phone make and model. I was told to allow 24 hours, and they were going to send me an email with a decision regarding my claim. It has been four days since I contacted them, and I have yet to receive a response regarding the status of my claim.

Place is ready to find and the service is exceptional. Grateful that I came on a whim because I've been here in the past and I never received my appointment link from Assurant but the lovely young man helped me set up the appointment and took care of the repair on the spot. Thank you. Truly an asset to the company.

What an easy process in getting my screen replaced from filing the claim on my T-Mobile app to the excellent service I received from the repair center Batteries Plus. I highly recommend this location for any repairs that may be needed for your phone. The repairman was top notch and very knowledgeable.

I sadly, was impatient in the past and paid for it myself at a random shop that took my money and broke my phone. My new phone had a similar issue and I decided to go through the insurance and it was fast, smooth, and free. I wasted money before and this is the way to go.

Assurant hooked me up with a reputable repair location very close to home. The lady fixed my phone in less than an hour and she was very helpful as I had some technical questions and she assured me that she would be able to help me. After she replaced my glass she showed me some tricks to use to make things easier for me.

Always had great service with Assurant. I felt they bent over backwards every time I talked to an agent. Will recommend Assurant to anybody who needs help. I don't think this problem will hurt Assurant but will look bad for Batteries Plus on Pine Island Road in Cape Coral FL.

Perfect replacement experience. Our rep Joe was incredible! The phone was replaced in less than 24hrs and Joe did all the set up. Amazing! My wife had an issue another rep said she couldn't do because I was the lead on the account. Joe took care of it promptly. I can't thank you enough. At xmas time it was the speed and caring we needed. I would recommend you to anyone I know. I can't thank you enough.

The person at Spectrum Huebner Oaks was great. Her name is Mel (Melanie). She was so professional and attentive. She was efficient and as efficient as she could be with the process. Thank you all much and especially Mel. Would work with her again. This was a Christmas present from my husband.

Great fast, easy service. Had an appointment within minutes of making a claim on my phone for repair of the front and back screens, shop was a bit far from my home, and location options were limited, but staff was very helpful, friendly, and informative, would definitely recommend! Would also return if need be...

I can only say thank you very much, knowing very well how difficult can be to try to repair your own phone. The service time and excellent way of professionally helping customers makes the difference, Very well recommended. No headache. No time consuming. No problems at all to repair my Galaxy phone that was in the need of a new screen, also the help by T-Mobile store in Nellis and Boulder highway provided by Jared was beyond excellent as well knowing how hard and expensive fixing your phone can be, Thank you T-Mobile and thank you Assurant.

WORST company to deal with! We paid them for YEARS, on MANY corporate phones for our company, and now that the owner of our company needs to USE the insurance, Assurant has gone out their way to DELAY, DELAY, DELAY! I shouldn't have to go and BUY another $2000 phone because Assurant has horrific service! When T-Mobile sold us ALL our company phones, we were told, "Just call Assurant with a claim, and they'll overnight you a new phone." NOT SO, NOT AT ALL! It's been OVER A WEEK and our company owner still HAS NO PHONE!

I’ve had to replace my phone twice and Assurant has made a very simple. Making the claim on any service provider app did not take long at all. It was very simple with their step-by-step questions and instructions. Depending on how soon or early in the day you make your claim after the incident you get your phone in the mail 2 to 3 days later. And the instructions were fairly easy to follow and if I had any questions I would just go back to my mobile provider store. But I was able to do it by myself at my home. There was only a couple of questions I had to ask my service provider but everything else I did by myself. And all you have to worry about is just making sure you package the damaged phone and send it in the mail within 10 business days which isn’t hard at all. I definitely recommend this all of my friends and family whoever ever need to make a claim to get their phone replaced or fixed.

I really enjoyed conversation with the helpful Staff. I APPRECIATE IT. 🙏 I will definitely be returning to the same location, to purchase some Great products! I was surprised at how prompt the service was, that I was Blessed to receive! Most times, complications occur, which pivots the experience in another direction, which could be at some point, unpleasant!

I had a wonderful experience with my salesman, Jayce. He went out of his way to get me the best deal. His honesty and expertise were very much appreciated. He took the time to explain everything and it was a very simple process. The store became very busy while I was there and every salesperson was polite and courteous to the rush of customers.

The process was completed in less than 24 hours. Filing the claim was very easy, provided the solutions for fixing my phone and made it simple at the click of a button. The location provided has very friendly staff and worked fast in fixing a cracked screen on my phone. Would highly recommend for people to have and use if needed.

Was a great place and service towards me. Had a good time. Will tell all my friends this place is good. And they're all very nice with everyone that comes in. It was fast and pretty easy. Didn't walk out feeling like I was hassled over money. Which nowadays is something really hard to do.

My overall experience was awesome. I was able to file a claim and get news that I could have my phone replaced. I received my phone in a short matter of time. The activation of my new phone was easy to operate. I didn’t have to contact customer services for any additional assistance.

I wanted to upgrade my phone equipment and I had to process a return and then upgrade my phone after I got the new phone. It would be nice if all this could have been done in one step. It would be nice to finish the upgrade in the same step and the upgrade process was not clear.⁷⁷

I had a pleasant experience with the trade in process. The representative who assisted my wife and I, could not have been more helpful. His knowledge of the process was outstanding. The same can be said for his courtesy and friendliness. I must point out that the waiting process at the store could be refined a bit to ensure a customer does not have to sit and wait longer than 15-20 minutes from the time he/she signs in at the entrance of the store.

The service was good, the new phone was sent overnight and received. I returned the damage phone the same day I received the new phone. They provided the box in return label, UPS. I followed the tracking number and it was delivered to Assurant. The only problem, I keep receiving e-mails saying they have not received the damaged phone. so tonight I sent them proof from UPS, showing it returned.

My husband has still functional Alzheimer's, and we mistakenly thought the Android would be easier for him to manage. We were wrong and it was worth the small fee to change. He mostly uses the phone to play solitaire and get a few calls, so the iPhone 15 seems to be working out. Since I have an iPhone 16, I am more familiar with the programs and am able to help him when he gets stuck.

I am submitting this survey to express my deep dissatisfaction with the handling of my recent device protection claim. I filed a claim after my phone was damaged. My original device cost $1,299.99 at the time of purchase. During the claim process, I was given two options: Wait 90 days for a replacement device because my model was out of stock. Choose reimbursement, with clear instructions from the agents that I could purchase a new phone not exceeding the original price, submit the receipt, and receive reimbursement minus the $200 deductible.

This was my first time replacing one of my devices, the process was very smooth and everything was written out in detail. I received my replacement very quickly and the instructions explained in detail how to activate my new device. Very impressed with the process. I give it a five-star review.

Our experience was very positive. We worked with Marian ** at the Dayton mall store in Ohio and she was so helpful, thorough, friendly and knowledgeable. Would recommend her to anyone! I even followed up with her afterward with a couple questions and she replied right away with such helpful information.

The Spectrum rep took care of it fast and easy. I just gave them my phone - they scanned it - told me the value and that was it. I had to nothing except open the access to the phone and they took care of the rest. It was a completely easy process with no pain or argument.

Have had metro by T-Mobile phone that has always been insured with this company. And recently had to file a claim only for it to be denied because they claim I didn't have coverage at the time the phone was damaged.

I was told I have to mail in my phone for repair & they have 2 BUSINESS days to fix my phone. So, at best, I'd be without a phone for 5 days. At worst, more. I cannot be without a phone. I'm the only adult in my home & have a child. How would I be expected to communicate with work or deal with an emergency if I had no phone? What a ridiculous option. Not even an offer of a temporary phone! Unreal that they expect people to do that.

I had to wait 10 minutes to get an associate to help me purchase a new phone. That wait was not bad for this store. The associate was knowledgeable and friendly, and buying my new phone was quick and easy! We've been with SPECTRUM for the last 30-some years! Always good service!

A few problems getting 1 of our 2 trade-in phones to correct return company & getting email acknowledgements of receipt, but overall, way easier to work through Assurant than doing it yourself. Email customer support excellent, but not easy getting that correct email address. Would be better to have email customer service address more readily available. Instructions for where to drop off phones for return were contradictory, took it to company, where told to by customer support on phone, but that was incorrect, had to take the next day to a different correct company.

Overall good experience. Only had some confusion when connecting new watch to T-Mobile and existing device line and number. Hope I don’t have to go through this again but if I do then I am confident that it will be a quick and reliable service. Filling out this description is being more difficult that get a claim filed and getting my replacement device.

Excellent, well worth the investment, ensures you have phone as needed when accidents happen. A+ I have paid for this for years, and when needed, they came through as requested. I will continue to buy this product. this was offered through T-Mobile at their store, and I would recommend this to other customers.

First of all my phone was either lost or stolen, Filed a claim, sent them my Banking info, and required documents, Got message that it's going to take 3 to 5 days for them to review my claim, I contact support, All I get is generic answers, and won't tell my why my claim has to be reviewed, In the meantime I'm without a phone, can't even clock in at work, because they have to send a text to my phone, I understand their system may have flagged something, but this process shouldn't take so long, to resolve.

I am very Satisfied with ASSURANT. This company is 100 present in my book and that go for every one I talked to. When I called every one was so nice. It was all about helping me to get me another phone as soon as they could, may God bless each of the one I talked to and the service was quick.

I was disappointed that the replacement phone that I received for my Galaxy S10 was a Galaxy S21, which doesn't have a SD storage card slot; also, it's kind of hard doing screenshots on the Galaxy S21, because both the power button and volume button are on the right side of the phone. My Galaxy S10 power button and volume button were on opposite sides of the phone, making doing screenshots easier.

I had my phone stolen and had went to the T-Mobile store. They told me I needed to call Assurant and file a claim. The whole process took about thirty minutes. I received my replacement phone within days. It was easy to get my replacement phone set up and ready to use.

I would give zero stars if I could. This company is an absolute joke and does not care about customer service in any way shape or form. It's just a bunch of AI robots and unskilled workers reading from scripts without using any real problem solving skills. I brought my iPhone for a screen repair on Sunday, the screen was replaced and when I returned home I realized that now there was water stuck in my camera lens that was not there prior to the screen repair. I took my phone back to the CPR -Bellingham authorized provider and showed them the issue. The repairman then tried putting my phone in and out of diagnostic mode "per protocol" rapidly turning my phone on and off, plugging it in and out of a charger. When I went in, my phone was operational with the exception of my camera being blurry. Now my device won't turn on and is completely broken!

They lost my return phone and ripped me off for $370. Then wouldn’t allow us to rerun the original phone which was defective. This company is opportunistic and steals from customers while delivering trash refurbished equipment.

When I went to Spectrum they were very helpful when I asked what the necessary steps were to upgrade my phone. Once I did that, I was able to get the correct information to send my old phone off through UPS. To be honest with you, because of my age, I would have preferred to receive a box to return my old phone instead of having to drive to the necessary location to.

Insurance was advertised as guaranteed 1-3 days replacement when I purchased through Costco, been over 1 week and upon calling received excuses of "Covid & Supply chain issues." C'mon that was 5 years ago... Have now spent over $500 between the initial cost & insurance fee for a failed screen, could have had it replaced next day locally for $300 with an oem screen. Lesson learned.. Tried to get my money back but they will not budge. Will never use this company again.

When I talked to a representative, she found out that it had been returned and that relieved my anxiety. She was great! This info wasn't readily available, but she asked and searched until she found the answer. Thanks to her.

Good experience. Everything went as outlined. The only problem was waiting for the new device to be activated. The mailing address was easy to run off for the return. The follow-up on the return made me feel as though the rerun was tracked and I would receive the trade agreed upon. Thank you for a pleasant experience.

The process was easy, fast and l was very surprised how fast they replaced the phone. I am very surprised how fast everything went. Very happy with the new phone. My son was upset, he thought he would be without a phone for a while. Turns out it was only for a day.

We changed our cell phones to Spectrum and did a bundle package, which will cost less than what we had before, with another company. Your rep---Jasmina was very patient, helpful, and knowledgeable. It was a pleasure to work with her. If we have any issues, we know we can contact you and you will help us resolve them.

When I had to replace my device I didn't realize how easy it was to actually file a claim to replace my phone. All I had to do was answer a few questions, explain my problem and not even in a few days I got my new phone quicker than I expected. I would highly recommend this to everyone

I’d like to thank Brian ** for all his help, he was so patient with our situation, and extremely helpful and I would highly recommend him, (I’m sure he has heard all kinds of stories,) and also ended up being an excellent problem solver, helping change one our two landlines to our new iPhone…

I had an amazing experience getting my phone replaced. It was fast and easy and I would recommend it to all my friends. My replacement phone arrived in 2 days and it came with a return label in the box for me to send my broken phone back within 10 days of receiving the replacement phone.