Assurant Phone Insurance Reviews

I called tech support regarding my old cell phone's performance issues. The representative after hearing my issues advised that my phone was really old model and advised that my phone was qualified to be traded in on a more current model. There was also a special purchase allowance and the trade in value added to the reduction in price so I completed the trade. Took only a few minutes.

I guess a fair price was offered as a trade, don’t know… But my Spectrum guy (Ryan) was awesome!!! The monthly bill is more than fair, especially with all the personal and spectrum mobile experiences I’ve had!!! I’ve tried to turn several friends and relatives, on to Spectrum Mobile Services.

The two associates who worked with us today were among the best sales associates of my experience: knowledgeable, personable, efficient and effective. We were very pleased with their assistance and they were neither pushy nor did they try to up-sell us to buy things we did not want or need.

I think there shouldn't be a fee of 200.00 when we're already paying monthly insurance on the phone. We might as well not pay for insurance every month. 200 is pretty big amount to pay on a refurbished phone and my refurbished doesn't even do all the things my old phone did. Some of the functions don't even work. Sad.

Went to open my phone and I heard the screen crack. It was on the charger overnight. Wasn’t even using it. Then when I was trying to replace the phone I had to talk to 3 different people to get to the right person, every one tried to say it wasn’t they problem.

My phone just died one day. My screen started flashing and eventually it was so dim I couldn’t see it. I filed a claim online on a Saturday. It came on Wednesday (a bit slow for a phone replacement in my opinion). When it came it was easy to set up and activate. Sent the old one back right away.

My experience was good. I did get help from online chat and from calling customer service. They let me know that it was mines to keep and the instructions on the box helped me activated my new phone and returned my old one. It was a little confusing but I did get a lot of help with the process.

The lady helping helped and didn’t as fast as she could, it took a long time, and was hard, but she didn’t be rude. She was happy to help and very nice the whole time! Wonderful she deserves a raise! Could be an easier process, and apple was why. Thanks Spectrum

Very good, friendly, answered all of my questions and help me to set up new phone,,,John at the Warrensburg Spectrum office was very helpful to me. He made the transition very easy for a senior citizen,,,I will recommend this to my friends and family., I am very pleased with the service and the product that I have received from you all.

This was a great phone purchase at a great price. I am happy with the trade in program. It really helps. The new phone is a big upgrade to my old phone, which i received 205 dollars for. That's amazing. Spectrum representatives were very helpful in providing me this program.

The cover purchased with the help of store employee never fit the phone. It was over the side buttons for on/off and column. Eventually, the buttons broke and I had to push my thumb nail into the opening to turn it off and on. New replacement phone. Has same issue, unable to find compatible cover that does not interfere with control buttons. I was advised to purchase cover thru Amazon. Sorry, I do not like to shop on Amazon! I need a cover. I do drop my phone from time to time.

Why pay for insurance if they can't even do what they are supposed to do? So I pay for this insurance for my cellphone through Spectrum, they literally just came out with a NEW Samsung Galaxy Z Trifold phone. I pay a deductible for my phone and get told they don't have any in stock. I have a Samsung galaxy z fold and the inner screen cracked just by closing the phone. Now this phone alone is almost $3000 dollars, they tell me they want me to go buy the exact same phone make and model and get a receipt and they will reimburse me for the purchase. Tell me how it makes sense, why would I go spend 3000 dollars on a NEW phone when I can just send it in to one of THEIR repair shops and get the screen fixed. I'm already paying 3000 for the phone I have now why would I spend another 3000 for the exact same phone.

The phone contact associate was so kind. Helped me get a new phone with confidence. Shared promotion and and helped me understand what was covered the different levels of coverage. Took her time explaining until I said, "Great. I understand now!!" I was so thankful when I went to Spectrum and when they had my account uploaded she had everything that was needed for a smooth transition.

Got this message, "We recently sent you a replacement device for your Protection 360™ claim. As part of the terms of your coverage, you’re required to return the damaged device to us by 07/18/2026. Our records show that we haven’t received it." I sent it back like a week ago. Please check your incoming mail. My experience was good until you guys are trying to scam or charge me over nothing. I got a receipt from the mailing place when they scanned it in.

I cracked my phone screen on the concrete, and needed a repair ASAP. The entire process of filing a claim, scheduling an appointment, and getting the repair done was very quick and timely. I was able to get my phone fixed the very next day. This was much sooner than I had expected. I highly recommend!

Knowledgeable, professional, and courteous. Definitely 10/10. Very patient. No surprises and polite. Just with their business was closer. One of the better, businesses, that I’ve dealt with. Timeframe was within what I was quoted. Thanks CPR for an awesome awesome experience. I was more than happy to leave a tip.

I have had THE WORST EXPERIENCE of my life!! Their system and website are so flawed I am speechless on how idiotic their platform is and their support staff. Took me weeks to work through a simple claim and in the meantime I was out my phone and lost thousands of dollars due their systems and stupidity. Unbelievably upset, disappointed and frustrated.

Terrible company. I filed a claim for my cell phone, which I lost at sea. They told me an investigation would be opened that would last 5 days and that I should wait for a response. It's ridiculous to pay for insurance for so long only to be treated like this. You're supposed to pay for insurance to have this kind of protection, but they don't care how frustrating it is not having a cell phone these days, when it's essential for work and everything else. It's definitely disrespectful and ridiculous Too bad an experience, I absolutely do not recommend them. T-Mobile should have more comprehensive insurance options.

Miss my appointment. Guys do not make me feel any sort of way. They just said, "Come on we'll work it out." While I was in there the wrong claim was actually filed probably my fault. But Garrett was right on top of it. He made it all work for me. He walked into the process and I walked out with a better phone than what I had. These guys are amazing at what they do and they actually take pride in what they do and that's hard to find sometimes.

Someone sent in a claim for my phone, saying it was stolen. Assurant shut my phone off and then shipped a new phone to an address in another city... I am a traveling nurse. I went into T-mobile and called assurant right away. I asked them why they did not even try to verify this! Why did they send to an address that was not mine. They refused to turn my phone back on...despite me being in the tmobile store with my phone in hand and my driver's license. They turned my phone off for almost a week. I had to purchase another phone to be able to work until this was resolved. They had no compassion even though this was the fault of them. Despite my tears and my frustration, they did not care at all. I was penalized for someone else placing a false claim. I never want to deal with this company again.

I need tell someone I need more time to send back the old device because the Face ID is damaged and the stolen device settings will not let me erase the data. I don’t want to send it in the mail with all my personal and household info accessible. I also do not want to be charged the fee for not returning the device on time.

I was worried about the process of delivery and setup however, The CSR did a great job with activation with timely victory after a brief hold while being transferred to an agent who would do the final steps to complete my resume the phone service to the replacement. All I encountered were very polite and showed compassion for their product.

My screen was half blacked out. The top half wouldn't work. The bottom half would. Couldn't even play games. Nothing. Hardly bring it down to get it looked at. They took it. Got me another one within 3 days, they also help me set my new phone up again. I was very pleased with that. Didn't take them 10 minutes. I thank y'all very much.

Only took 3 days for you to receive my iPhone trade- sent USPS and I was notified right away you received it. It only took a few more days and I was notified my trade in value was exactly as the offer that was given to me. The experience with your company was totally positive and I would recommend you to anyone.

Not able to complete instructions sent via text for return of my trade in. It took numerous calls to Spectrum technical support and when advised to call Assurant their robot answering system did not recognize my number and hung up on me x2 attempts. Terrible!!! Even the Better Business Survey would not submit my review. Poor function.

My phone battery must have overheated because the back of the phone was completely detached from the phone. I had a phone case protecting my cell phone and that case is what literally held the phone together. I called my provider that transferred me to my protection plan, and it was a very easy process getting a replacement. I was very glad I had the protection plan for my cell phone. Better safe than sorry!

** at the office at Cherrydale on 291 completed the transfer of both our phones. She even stayed to complete it for us when she was supposed to be off. She was so helpful, and knowledgeable. I would always try to deal with her again if needed. Fantastic customer service.

I went to the store where I bought the phone. They told me they set it up. They did not. Insurance people were rude when I told them I didn’t know what a lot of what they were saying to do. Then they wouldn’t answer my questions or they kept repeating their memorized spiel. Very rude and not willing to help me understand or let me talk with anyone else. Didn’t get a straight answer to find out if I even had a claim. Very rude and disorganized.

Assurant is amazing. However, the employee at Batteries Plus on Greenfield and Highway 100 in West Allis, is unreliable and untrustworthy. He broke the back of my phone while fixing the front screen, and it's been a fight to get ahold of this person to have them fix it free of charge. However, I did have the back repaired today along with the front glass screen that I broke last week. So I am hoping that Batteries Plus at said location will be paying for the repair of the back of my phone.

We requested a back glass replacement because you could only pick one option, we were directed to the repair center, at the repair center we described our issue with the phone, the battery & the back glass needed to be replaced. The store could not completely help us because it requires 2 claims, we contacted the Assurant, they helped us revise the claim & informed us that a replacement phone will be sent. Phone was sent next day & all is well. Thank you Assurant!

I applied for Spectrum service via the Big Apple Connect Program. The service agreement included free Spectrum mobile service for a year with a new SIM card for my current device. Spectrum Mobile guided me through the Assurant phone trade-in program, whereby trading in my phone, I could receive a promotional credit to cover some or all of the cost of my new phone provided. My bill for the trade-in transaction was my New York state and local taxes and amount owed on device after the trade-in promo. ($18 total). New phone provided was Moto G 2025, from previous Samsung Galaxy A14 5G.

Everything was great. I got wonderful help on the phone and in person with T-Mobile. Only problem was how long it took to replace the phone. Also how to log into things without a phone number since I didn’t have a phone yet. Trying to get into my T-Mobile account was hard as well because I have 2 factor authentication on.

The whole process was efficient, fast and exceptional! From filing the claim to location a repair shop. It was done all in one day. I had filed my claim at 7:00am and my phone was ready by 12:00pm the same day. I was overjoyed and in awe with the rapid service I had receive. The protection provided is worth every penny, A must have!!

This company sucks. I would never pay for this service again. I've had AppleCare and it's night and day from this company. Yes it's a quick easy way to file a claim but they send you clearly used phones that don't seem to be properly refurbished. The first phone I got had fingerprints all over it and scratches and then I sent it back and now today I received the second phone same thing. Scratches on the front. When they replace the screen, it should have no scratches. When it's refurbished, it's supposed to be like new. This company is a scam.

The guys here always do an amazing job! They're friendly, professional, and communicate every step of the way, so I always know what's going on with my phone. The repair quality is excellent, and they truly care about their customers. I always leave their business happy and would highly recommend them to anyone needing phone repairs!

Replacing a device has always been stressful for me. It's stressful to have a broken phone because everything I do is through my phone. Assurant's claim process was quick, they delivered my new phone quick, and the instructions to activate my new phone were spot on. Assurant took the stress out of a stressful situation. Thank You Assurant.👍

This was very simple. After my T-Mobile team confirmed my Protection 360 status Samsung A54, they gave me the website contact and I applied for the replacement that evening. My claim was approved and new handset sent by the next evening, and I had it the day after. With my T-Mobile team's aid, moving into the new unit was simple. Returning the defunct handset was an equally easy matter of putting into the box, filling the label out and sealing it with the sticker provided. All done, no questions!

Good, although it took a little longer, than expected. Samsung promised it was coming the next day, but it actually came on a Monday. I was expecting it to arrive on a Friday. I was out of town when it arrived, and could not get to the T-Mobile store until Wednesday.

Replacement phone was not new but ok. Because of damage to phone, I would have had to buy a new one, so absolutely worth it. However transition to new phone was dislfficult and I still don't have it working like my old one. Replacement phone is glitching on occasion and I hope it continues to function.

I traded in my phone at a Spectrum store less than a month ago when I purchased my new iPhone 17 Pro Max. I was informed that I would receive a trade-in credit, but I have not seen any credit applied to my account yet. The device balance still shows the full financed amount. Please provide an update on the status of my trade-in and let me know when I can expect the trade-in credit or promotional credits to appear on my account. Thank you.

Excellent service. Highly recommend. Very friendly, courteous, respectful. Store was not too far away from me. Parking available. I waited at the store. They have tables and chair. A/C a plus. Very clean and comfortable. Would go there again if I need to repair my phone, without hesitation. Try them you'll be glad you did.

Quick and seamless replacement process for my Samsung watch. Gave me peace of mind knowing the process was easy and stress-free. My watch was delivered fast and set up was easy. I was able to go into my mobile account and file a claim. The process was hassle free and I received the exact same replacement item I lost.

Once I found out where to go to file a claim, the process was very easy. Verification of the need to replace was based on trust. The replacement phone arrived on time with no delays. The instructions to swap phones was easy to understand. The phone even came with a charging cord.

I got an upgraded device because mine was old. It was fast, easy, and accurate. I have never had issues with Assurant and due to always having fantastic service and easy claims, I always keep my insurance active. I even had a device that I purchased outside of my carrier and they still insured it and replaced it. Amazing!

For two weeks I have been trying to submit a claim for repair of Google Pixel 8a cellphone. The online claims system does not work. The online chat was useless, and after having my request escalated 3 times by 4 different agents and their 'manager', my claim is still stuck and incomplete. I paid for the extended coverage when I bought the phone from the Google Store, and now I expect it to be honored. I've spent almost two hours on phone calls and holding, what else do I need to do? I DO NOT RECOMMEND THIS FLY-BY-NIGHT SOURCE FOR CELLPHONE INSURANCE!

The service was great. There was friendly people and a very clean store. It was at a great location so I could shop, walk or eat while they repaired my phone. The repair was done in a timely manner, above expectations and sooner than predicted. And beautifully. I love the quality, knowledge and details the employees displayed.

I finally received my phone and talk to somebody that works with Assurant who was going to start working on getting my phone asap but I had already received it two days ago thanks for making it possible in receiving my replacement phone.

I paid $19 per month for 20 months. My phone was stolen and Assurant charged me $250 for the deductible. This was identical to the replacement cost of the phone. I immediately cancelled the insurance on all of my phones.

I have had excellent service from Assurant. I've turned in 2 or 3 claims over the past 20 years. My claims were handled fast and with no problems. I keep insurance on all my phones because it's a lot cheaper to pay for it than to buy a new phone outright.

From the moment I scheduled my repair appointment to the moment I picked up my phone, the entire process was seamless and stress-free. The team provided exceptional customer service every step of the way, keeping me informed and ensuring all of my questions were answered. Their professionalism, attention to detail, and friendly attitude truly made the experience stand out. It's not often you find a business that combines expertise with such outstanding customer care. My phone was repaired quickly and works perfectly! If you're looking for reliable service and a team that genuinely values its customers, I highly recommend them. Thank you for a fantastic experience!

Beyond Terrible Customer Service from Xfinity and Assurant Insurance. On 5/29/26, my son’s phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authenticate it was me. One of the questions asked was, “What is the last 4 digits of the credit card number you used to make your phone purchase?” After giving them this information, they told me I had to talk to someone from Assurant, who insures our phones. They connected me and they asked me the same questions. However, when I gave them the last 4 digits of credit card number, they said the numbers did not match the numbers they have on file. They told me that to authenticate who I am, they would have to send a code to our phone.

After receiving my phone within 1 business day, it was very simple to transfer apps and information from my broken phone to my replacement phone even with a broken screen. I returned my old device to the postal office free of charge and no complications. I really enjoyed my experience with Protection 360.

I was contacted by a kind member of their team who quickly resolved the issue and has restored my trust in the company.

I would be very wary of buying phone insurance through Assurant. My son lost his phone 6 days ago. I filed a lost phone claim through their app, and it required a verification text be sent, but was trying to send the text to the lost phone. Obviously that would not work since we did not have access to it because it was lost. I changed the contact number to my number, not realizing this was changing which phone the claim was being filed on. The app did not make it clear, but that was my mistake. My phone, which was still in my possession, was blocked the next day which was a Sunday. I realized what was going on and by Monday had canceled the claim and requested my phone be unblocked. I was told that the unblock request was processed and my phone would be unblocked and usable within 24 hours. It wasn't.

I have had insurance for my son's phone for up to 5 years, paid it on time, and it shows on the bill, and when I filed the claim after T-Mobile bought US Cellular. I was told that his phone had been retired. Now, when I try to get a replacement, I’ve been dealing with them for over 12 days, and they constantly tell me they can’t find it or that when they do find it, it’s under review terrible customer service. I cannot track it on their website because it keeps telling me there’s no such number with a claim on it. I’ve had to call the 866 number at least seven or eight times, spoke to two managers who had to do a three-way call with US Cellular to find a way to get in to my account, and now I’m told that it’s under review again, and my son has been without this phone for this long.

I highly recommend Assurant Insurance for your mobile device. This has been the worst year for me with phones. I had a screen replaced and now a lost phone. They fixed both fast and easy. I got everything within 24 hrs! So many are leery of adding insurance to their plan but it's highly worth it.

I've been a long time customer with Tmobile. Hel my insurance since the note 8 ultra. 10 years strong. Never missed a payment. Their new AI system is shit. I finally got through after going into Tmobile & got hung up on. After 2 hours in store, I got told my claim was under review. It was gonna be 5 days till they give me an answer. Just got told today they're not covering it. I have 360 coverage. Never missed a payment. This company has went downhill the last 4 years. I have 2 hours of calls recorded of them telling me I'm not covered, but I have the coverage & it's always been paid. There's a photo of the back. I'm not pulling the front off for fear it'll get worse.

I would strongly caution anyone against using Assurant Wireless phone insurance based on my experience. I paid my monthly insurance payments consistently with the understanding that if my phone was damaged or stopped working, the company would honor the coverage I had been paying for and help repair or replace my device. That is the entire purpose of having insurance. However, when the time came for me to actually use the service I had been paying into every month, they failed to follow through on their promises and showed little to no effort in helping resolve the issue with my phone.

Agent at store was very helpful and explained clearly on what to expect and how to return device that we were trading in. New device came quickly and the activation was smooth. Returning the old device for the trade in was also very easy with using the same box and labels provided.

We purchased an extended warranty, on an Apple iPhone 17 Pro Max and that is exactly what Assurant did. Assurant insured and replaced the defective Apple iPhone 17 we purchased through our membership with NBC's Comcast Xfinity Brand. Assurant stood behind their word, the insurance process and the replacement process was carried out seamlessly and expeditiously.

The process is truly simple and fully handled for you. I was lucky enough to have my cell phone traded in at the store when I purchased a new one. After resetting it they wrapped it and placed it in an envelope. I received an email to confirm receipt. Just waiting for the credit to my account and it is all done. Easy peasy.

The young woman who helped me in the Spectrum store was very cold and I got the feeling like I was taking her time away from something else. I asked to do the trade in and mentioned that my old phone's battery wasn't keeping up with the things I needed to do. She looked at me and rather coldly said "You have a warranty on it why not make a claim." It was like she didn't want to do the trade in or felt it was a waste of time. While the phones were trading information, she called out once. "Eight minutes left babe." To me to let me know how much longer it would take. As a Ph.D. and non-binary, the "babe" was a bit offensive. When she went to re-set my old phone to the factory settings there was an issue and she looked at me and informed me "Your phone isn't acting like it should."

At the Indianapolis 116th Street CPR repair shop... ** handled our repair with friendly and professional customer service. Very nice and genuine interaction and repair was done quicker than expected. A+ ** exemplified the attributes any employer would be lucky to have on their staff. It is pleasing to have a good experience in this day and age.

My girlfriend lost her phone which we paid an arm and a leg for. We paid the insurance deductible for Assurant and when the phone came it was the incorrect color. Our gripe with this is, why offer us to choose the color and then send us the wrong one? The phone got here in a reasonable time which is why I gave 4 stars. But I deducted a star so people can know that if they care about the details of their device, Assurant may not come through so you know what to expect.

The replacement device was a year old and not the one we paid for on the insurance. That was a dirty trick on your part. I need the Motorola G 5G 2025 GRY XT2513-1 TMO. I am really not happy about this at all. How can you make it even???

Excellent experience, service was fast, timely and the people at Batteries Plus were awesome. Was easy to set up and file online and was able to get the phone repaired the same day. As soon as arrived at the repair location, they were quick to help and got started on the repair quickly and completed it very quick so I wasn't without a working phone for very long at all.

It took forever to get the required information into the online forms. They asked for info, we had to log out for then when we logged back in we had to start all over again. After weeks of trying, we finally talked to a LIVE agent and he was wonderful.

The team at this location is incredibly professional. They took into consideration my need to keep my phone even though they knew they could have taken my phone all day. I was really impressed with the fast turnaround and also the fact that they were always so communicative with what was going on. I will return here every time for service. Thank you so much.

I have been happy with the service. My only disappointment was when I tried to have my phone serviced for the battery it was not covered. Otherwise, the trade-in process has always been very easy and fast. They keep you updated on the process by contacting your through the App. and email.

Assurant has good process for trading in phones. It was easy. The website had all the information you would need to print labels; make sure to save the box your I-phone was shipped to you. It's perfect size to mail your phone back. Choose to send back USPS or UPS, drop inside so you have proof of the date you sent it.

As far as my process in getting a new phone and covering it with insurance it was simple. I have had to use Assurant once before to replace a broken screen and I personally didn't think the Company covered the price of the change as much as I expected. It still cost me out-of-pocket more than I expected.

My replacement phone was in the mail within the next day but I prefer to be able to walk into my local store to fix my phone or replace my phone with my insurance. Unfortunately, that wasn't an option for me. In the future, I would like Assurant to be inside of local stores in Detroit to fix the problem on hand.

This program worked very well, the staff worked for a while to get the job done. They explained the process step by step and made sure that I was not left in the dark. I was very impressed with the accuracy during the total process. I will let my friends know how professional the staff was. Thanks.

It started complicated at first with me going to T-Mobile store. They helped me file a claim, inspected my device and put me on conference call with Assurant. Turned out the first Assurant rep, after qualifying my claim and got all my info, assured me of the replacement, did not complete the claim and left me hanging waiting for my device. After waiting for a few days and wondering when and where the replacement device is, I called again and the 2nd rep was really helpful and processed my claim to completion. He was also wondering why it was left hanging. I eventually got my replacement device and the activation was easy. Thankful I got a very helpful rep on my 2nd call.

Once I got through the maze of who I needed to talk to, my issue was resolved. Shipping was prompt and accurate, was on my doorstep when I arrived home. Having replaced the Puck before, I knew what to do without any instruction. Will make use of my new Fitbit in my exercise routine as well as my daily activities.

The techs physically servicing my device were great! They were pretty much the only enjoyable part of my experience. Them and the clean, smooth and crisp phone screen they put on for me. They did it in about an hour-ish and even to a look into another issue I was concerned was a result of the screen damage. It was and, the service solved the problem and I was thrilled because a swap was my option if they couldn't fix it and I love my 24 ultra.

The whole process was simple and easy to understand. I appreciated how clear the instructions were, especially when it came to what I needed to do with my old phone. Returning my old device was hassle-free. The steps were clearly explained, and the return process felt organized and convenient. I didn’t have to deal with any confusion or delays, which made the transition to my new phone a lot less stressful. Overall, it was a very positive experience. Everything— sending back my old phone—was handled efficiently and professionally. It gave me confidence that I made the right choice going with Assurant.

These guys were great. They stay late in order to get my phone fixed for me, as I am out of town for business I was lost without my phone. They were fast and efficient. I felt like they understood the position I was in and did everything to accommodate me and get me back started. Would definitely recommend them.

CS was great, but there was confusion as to my Repair options. I was told I was eligible for repair, and when I called back to confirm, the automated system said I'd be receiving my new device in 2-3 business days. Called back again and spoke with a live person who confirmed I was eligible for Repair to phone.

Not worth paying insurance for iPhone insurance through Assurant. My phone is not charging properly, they wanna charge me $200 to replace an iPhone 11, but I can buy a iPhone 13 for $160 at Walmart. I been paying for insurance all this time for nothing, I’m very disappointed with Assurant and Metro. This insurance is not helping me, I've been suckered!!!

I had a very disappointing experience with Assurant. I filed a claim to repair a cracked phone screen, expecting a straightforward process, especially after being a loyal Verizon customer for 19 years and consistently paying for insurance without ever using it. Instead of offering reasonable repair options, I was told the only available location was over 35 miles away—in another state. They refused to ship parts to a closer store or provide any alternative solutions. The only other option they gave me was to pay for a replacement phone that I don’t even need.

It didn't take the representative five minutes before, She started the process of having my phone replaced and getting it shipped out to me. I can't think of anything that she or Assurant could do better. Assurant had my phone in the mail the next day and I received it in 4 business days. They are a great at replacing broken phones etc.

Since the phone I bought was for my husband, I had to wait to see if he liked it, but he didn't, so I ordered an Apple one and end up with 2 returns and got the emails confused. After several unsuccessful visits to the Spectrum store and several phone calls, I finally got to return both phones.

My cell phone broke. Reluctantly, I contacted Assurant. I am glad I did! I received excellent service. Within days, I received a new phone and a shipping box to mail the broken phone to the company. The new phone is in excellent condition, and the service I received was wonderful. My co-pay was very reasonable! My overall experience from this company was exceptional. Thank you!

5-star results (full trade-in value + $5). 1-star automatic status communication (No automatic communication or status update from Assurant after I shipped my phone via UPS). 5-star Customer Service (after contacting Assurant regarding my phone status). Recommended service improvements:

The process was quick and thorough. I am glad that I was able to find a local shop and get the repair done the next day. The local partner shop took their time to explain the process and was fast. I arrived an hour early to my appointment and I was able to start early.

The guy did a great job was fast and informative. I had broke my screen and was able to use my T-Mobile insurance to file a claim and conveniently there was a store down the street where I was able to drop off my phone and have it repaired to which it was done in less than an hour and he called me when it was done.

This was my first time needing a phone repair. My phone screen was busted, and wouldn't display. I submitted a claim, and made an appointment, and dropped my phone off for repairs a couple days later. Repairs took literally 1 hour. And the claim costed me $30. Super easy, and super fast service. Thank you!

Very satisfied with the repair job and your working staff being professional, courteous and fast. Only complaint is location of the repair shop. I wish it was closer to Dayton and not so far out. Other than that, after making the appointment and when I got to the shop, the clerk looked up my repair order and took my phone straight to the person in the back to start with the repairs. It was excellent and not a long wait on all that was needed. I'm very satisfied.

The experience was quick and easy. The rep was able to redirect the package to the correct address and it still arrived on time. I also like that there was twenty four hour customer service available. That's rare today. The rep was great but the app was a little hinky.

I forgot that I had insurance and didn't find out until I went to T-Mobile to pick up my new phone. They told me I had insurance so I filed a claim which was cool but now I have a new Z Flip 4 from the insurance claim and a new Z Flip 7 from T-Mobile. I don't really need both.

I drove over my tablet by accident. I filed a claim and 3 days later, I have a new tablet. So in short, if you do not have 360 protection, get it. You need it for a day like I had. I never break my devices over many years, but this made dealing with a needed but destroyed tool very easy. Thanks Assurant.

The process is far too complicated on a T-Mobile phone, and it seems that it must be accepted by consumers because there is no real resolution. Filing a claim for a lost phone was an issue from the initial claim page. It asks for the phone number or IEMI. If either is used, it will prompt a message to receive a code -- to that phone. I entered my primary number, and it was accepted, but it created a serious flaw. Even after providing the "lost" phone details, the claim was denied. I found this out when I didn't get an approval email or text, and it was an arduous journey to get a live operator. I was repeatedly referred to "mytmoclaim.com".

There is no need for improvement. It was easy scheduling my claim and appointment for the repair. Hung, the technician at Batteries Plus, was very professional and did an excellent job. What more could you ask for? Hung was able to repair what another shop told us couldn't be repaired.

My issue was due to a swollen battery issue. Not something that was accidental damage. I don't believe I should have had to pay a deductible since I was not the cause the issue, this was a manufacturer issue. If the battery would have exploded while I had the phone up to my ear. It could have caused injury to my face and ear.

I dropped my phone in water and filed a claim 48 hours ago. Trying to file a claim was a nightmare. First person told me I gave her the wrong pin AFTER KEEPING ME ON HOLD 10 MIN...I HADN'T. Without telling me she was transferring me, I find myself talking with T-Mobile, who assured me I had given the correct pin. Back to Assurant...2nd woman said she couldn't hear me and hung up on me. 3rd person kept wanting to send me a text to verify I was who I said I was....My daughter was home so I was able to do that. After 2 hours back and forth between T-Mobile and Assurant, I was told they needed my ID...I already gave 2 text codes. My PIN, address and the IMEI number to my phone and explained I had no other phone or computer...Why did they need ID????

This Company is a horrible. Assurant associates are not tasked with the business approach of customer service but rather customer dissatisfaction.

My husband's phone is cracked very badly, so we went through the process to get a replacement. They claimed they updated our address, but still ended up sending the replacement to the wrong house. When we called to get the situation fixed, they said they would send a new one to the new address, but it never came and now they are saying if he wants a replacement, he has to send more money. So they are wanting us to pay for a phone we never got AND pay for one we have no actual guarantee will get delivered to the right place. Ridiculous.

The employees are extremely helpful and very friendly. They spent 3 hours on trying to figure out how to get me a new phone, after I dropped mine off a roof and broke. They even stayed open a hour after the 8 PM closing time and were able to get me a brand new phone for free.

Just guessing, the problem seemed to be either the battery or the processor. I needed a quick response to my problem. I was so thankful to be able to download all existing data. AND the ability to easily return the old phone was a bonus. Everyone was so helpful. Thank you.

Once the problem with ID verification was resolved, I received my replacement very quickly. I would like to apologize for being so irate and impatient with agents. Assurant is a great company, and when you pay close to 1k for such a tiny device that can so easily be lost or stolen, having insurance is very important. All is well that ends well. I will continue to use Assurant to insure any phone I purchase.

One of our phones died from low battery. After charging it for 24 hours the screen would not turn on. Contacted Assurant to file a claim. They said since it was probably the battery the claim was flat denied. Took it to a local phone repair shop and they tested the phone to determine it was actually the screen. Which IS covered under our insurance. We were on vacation and since we were already there we had them proceed with the repair. We work from our phones so we can’t have excessive downtime. Had assurant recommended a local place to test for the issue they would have been notified of the screen fail and that it was covered. We paid over $200 for something that the insurance we have had for over a year should have paid for minus a $29 deductible. It is impossible to get a hold of anyone or submit documents to them too.

Like T-Mobile, ASSurant SUCKS. And just like T-Mobile, you'll find yourself talking to a person in India who barely understands English and can't hear you anyway over the 500 other reps on the phones in one giant room. When you file a claim, you essentially have to PROVE to them that you're covered. ASSurant has no idea of who you are or what your device is. Be prepared to scroll through (literally) every phone, notebook, and computer Apple has ever made. Get ONE detail wrong, and ASSurant will deny your claim. Don't forget to pay the $89 deductible first for this garbage service. And the phone I was supposed to get "the next day"... is now on day 3.

We had the best experience, and the most patient, polite, and caring staff member helped us. We are smartphone stupid; she was an absolute gem. She explained everything to us and finished our setup, so when we left, we were ready to use our devices. Not sure if I am spelling it right, but her name was Anica at the Sikeston location. My sons and I are happy to be part of the Spectrum family.

My husband used Assurant to file his claim on his damage phone. When we didn't return the device his card was charged the recovery fee. So after they received the phone back they said he would get the refund back to his card but now their saying he will receive a check in 5 to 10 days, which is not fair because we were told he would get it refunded back to his card. I think Assurant practices poor and unfair service to the customer when they told us one thing and now doing another.

I have always been pleased with my coverage with Assurant- once again I have received top notch service at a rapid pace. Thanks to all- including CPR cell phone repair. The manager was impressively fantastic though his worker called out. I still got my phone back and with an excellent attitude. I feel like my phone is brand new again! Thank you!!

My overall experience using the insurance was okay once I got to the right person to put the claim through at my T-Mobile store. I didn't particularly care for the deductible and then having to pay tax on the deductible. You might want to review that part. I have already sent my old phone back and the exchange was quite easy. I do recommend getting the insurance.

I decided to upgrade my device and was frustrated trying to do it in person. The lines were long and seemed not to move at all. I found out I could upgrade from home, so I took that option. The process was fast and relatively easy. I took the option of returning my old device via the UPS option. Dropped off the device, it was packaged and sent no charge to Assurant. Received a confirmation of their receipt of the device and confirmation that the trade in value would be credited. Definitely the way to go for device upgrades!

I had an extremely positive experience getting my phone screen fixed. It was super quick. Insurance company was so helpful as well as the people helping me at the screen repair store. It was close to home and they were able to schedule my appointment for drop off within the hour of doing so. Was fixed super fast and they notified me promptly it was ready for pickup. I really appreciate all of the help from Xfinity, Assurant as well as from the Batteries Plus workers who serviced my phone for repair. We had a minor confusion with my iCloud account, but it was nobody’s fault-just a little glitch that didn’t last long and fixed itself once we tried it again. No incentive was given for this review. Just the incentive to give a positive review where positive feedback is deserved. Thank you again!

My claim got approved on the 14th and they STILL haven’t shipped me my phone. Going on two whole weeks with NO phone thanks to them. They told me I can buy a new phone on my own and they’d refund me weeks later. What is the point of having insurance then?!?! Not everyone has 1.5K to spare to go buy a new phone then wait weeks for a check. This is the most unprofessional company ever and it’s a shame T-Mobile partners with them. I’ve spoken to a customer service agent every day and they tell me the same thing. “Still not in stock in our warehouse, buy your own phone is you need it sooner”. I asked if they can just ship me a different iPhone instead. Nope. Of course they don’t care about customers not having a phone because it’s not THEM being phoneless.

I had an exceptional experience at the Spectrum store in Sanford, NC. I always dread going into mobile providers' physical locations, but I had several questions that I wanted to ask in person. Dexter, the associate who assisted me, answered every question clearly and accurately. He was a tremendous help and made the process of upgrading my phone as easy as possible.

This is the first time I have had to file a claim. It went very smooth and quick. I had just got my new phone and was trying to put it in the case they sold me and it was hard and I dropped my phone in the process and of course it cracked the screen. One reason I don't like thin sheet screen protector. I like the hard covers.

Got a great deal on Cell Phones and Internet. The person that worked with me on both the Internet and Cell Phones were great. Explained everything well. He let me know if I had any questions or needed anything else that he would be happy to assist.. Much better service with Spectrum than I ever got with AT&T.

My phone battery will not hold a charge. Assurant supposedly covers “unlimited battery replacement." After being told that battery repair was not covered, they said that they would have to send me a replacement phone. I have security software on my phone that cannot be transferred to a new phone without several hours of travel to my company IT department. I simply want to take it to their repair shop. CPR or Batteries +. Nope. The “system” Determine that I was too far away for me to drive my own vehicle there. They said it was also due to the battery being unavailable. Apple says they are available. $3500 paid over the last 5 years on 4 phones and can’t get simple $85 repairs that apple is happy to provide.

My experience with T-Mobile to file my claim and the expedience of the results of the handling to the claim was superb. CPR provided great customer experience, pristine store and convenient location. Most importantly, there was no wait time in either store. Thank You!!! T-Mobile this was a grand idea.

Surprisingly for my 1st time using insurance for a cellular phone/device, the wait although took a little longer than I had initially thought wasn't too long, maybe 1, 2 weeks max for the replacement device and as I use my phone for work, daily communication, and side jobs etc, this wasn't too long of a wait overall to be honest. It was definitely worth the $99-100 replacement cost/insurance payment especially considering the alternative of $200 or so to pay off the device through the local Xfinity store. Shipping the old device after transferring data and doing a factory reset on it was helpful because I forgot they paid for the return label which made the process easier. For this service in particular I would actually highly recommend it especially with the price I personally pay being $6/mo for each of both phones on top of the $60/mo phone plan really isn't too bad all things considered where we are. Thank you!

I had my cellphone slip out of my hand and chipped my screen making it hard to use. I use my cellphone for everything to include my business, so it is critical for me to have a fully functioning cellphone because my business and income depend on it. My claims experience with Assurant was awesome. The website was easy to use. It had several locations and times for me to pick from to repair the screen on my cellphone. I chose Batteries Plus in Tampa for a same day repair. I submitted my claim only at 6 p.m. on a Friday night and I was in the repair shop at 7 p.m. to get the repair done.

Late last summer I was inquiring the arrival of the new S26 Ultra. The performance upgrades are well worth the wait. I heard there were some brightness concerns, but I don't have any issues regarding the phones brightness. I'm very satisfied that I waited for the outcome of the new S26 ultra.

I filed an insurance claim for my Samsung Galaxy S22 Ultra and was sent a Samsung Galaxy S24 Ultra as a replacement. Unfortunately, the device arrived defective and was stuck in a continuous update loop out of the box. After reporting the issue immediately, I expected a comparable replacement. Instead, I am now being sent a Samsung Galaxy S22 Ultra, which is a downgrade from what was originally provided.

I received the most successful kind and personable service ever that I have received from your company. Your services has very much improved. Thank you so much, and I will continue to recommend your services. And I will continue to sign up for your services. I was completely confused and lost. Trying to do it on my own, and when I asked for help, I received it in the most patient and generously kind manner. I cannot express how happy I am with your service. Replace, sing a phone that has been broken. Severely from a fall on, the ice was a tough one to handle and you made it so easy and complete. Thank you. Kindly have a beautiful day and God bless.

Worst insurance I have dealt with. Even if you are disabled if the closest place that is in their system is 3 hours away. They will not help you. You have one rep. Tell you one thing. Oh, you can go find someone in Bend, Oregon where you're at to fix your phone screen and then let us know who they are and then they turn around. Oh, I'm sorry my representative said that and don't honor it! How they cannot honor something like that when their customer is disabled is beyond me but they have no issue taking your money! A total of 8 hours on the phone with them and Xfinity. If you want to go through hell and still not get your phone fixed and nobody give you your money back for paying for the highest insurance they have you still get screwed.

I was totally blown away by the outstanidng service that I received from my tech Ben! I was kept informed and he was totally flexible as my work schedule changed. Ben is a rock star and a real asset to this operation and a wealth of knowledge. He also explained their vast menu of offerings and package deals which was very helpful and will save us some money. The convenience of having a repair location nearby is incredibly valuable. Hats off to Ben for making me a repeat customer!

I have already filled this out in another survey. Problem was with the length of time it took to complete the purchase, over 2 hours after waiting for a clerk for an hour to begin the process. When I questioned her about the trade in program I was informed that my phone was too old so this didn't work for me. After about an hour and I had selected a phone the clerk informed me that I could chose another, better, phone and the discount would apply. I was happy with that and then it took another hour for the paperwork and data transfer to be done.

If T-Mobile could provide coverage where I live as well as they assist in damage to units, I'd be a happy customer. I just live in a dead spot, I guess. Other than that, it'd be nice if they could keep the prices down. I pay just as much as people that have good reception, and that seems unfair.

DO NOT BUY Assurant through T-Mobile- I have been paying for insurance for 2+ years at $19/month. I dropped my iPhone and they denied the claim. They stated I was not covered at the time of the incident. Took the phone to T-Mobile, we got on the phone with Assurant, and the rep said it was a glitch. She said to give her a few days, and she would follow up on Monday or Tuesday (spoke to her on the previous Thursday). Wednesday comes and goes - NOTHING. Went to T-Mobile again, and they couldn't get in touch with a live person.

Very knowledgeable and professional people working in that store. Traded in my old IPhone11 and bought a new iPhone 17 Pro Max. The transition was a long process but the two representatives I dealt with were very thorough and working with me through the process. I could not be happier with the trade in and love my new phone.

As soon as I walked into the Jamestown Spectrum outlet store, I was meant by representative Lisa. She was extremely helpful. I couldn’t stay at that given time to purchase a phone. I had to come back later on and she was there and helped me through the whole process. As a matter of fact, I mentioned to her about my cable Internet and phone bundle bill and I’m going to go back and speak to her how we can get that cost down. It has gotten way too high.

So pleased with the quickness in how it was processed! Once we went online, we were able to set up an appointment with ease. The only issue we kept coming up with was it wanted to send a pin to the phone in question. We couldn’t receive it because the phone was not working. Other than that, I would still give it 5 out of 5 stars! It was well worth it! I HIGHLY RECOMMEND it to parents of teenagers! Thanks again!

Horrible service, mailed my phone in for repair. It has been over 5 days, no updates, proof of received. Nothing and I was told it would take 2 business days. Only reason I mailed it in. Spoke to several supervisors. No one was on the same page. Every representative had a different answer. I am so stressed without my phone.

The battery on this phone does not last long. It’ll lasts about half a day and it will be down to about 15% and I have to recharge it which is not always convenient especially if I’m not home. I think I need another replacement. Usually previous phones last over a day or two. I’m afraid to use it much because the battery drains fast.

My experience at the CPR (Cell Phone Repair) store close to my house was great. The time was fast, three representative was very helpful and understandable. I had no issues at all and that's why I gave a 5 star review. This store is worth it even if you don't have Assurant insurance through your cell phone provider. I definitely would recommend this place to my family and friends for sure.

I'm extremely grateful with how easy it was for me to get a brand new phone after damaging my other phone. The deductible was extremely affordable and way cheaper than it would have been to have my phone repaired locally. I have absolutely no complaints with the company at all. I ordered my phone Thursday afternoon and received it Friday morning. I'm sure other customers are just as satisfied as I am.

Quick and effortless. 10/10 would recommend to those who don't have the 360 insurance. Felt professionally done, not once did I feel like my privacy was at risk. Since it was locked they simply asked me to turn it off and they took it to be worked on, gave it back while they turned it on so I could unlock it and make sure it worked properly.

My telephone experience was top notch. Efficient- The agent was very well informed - Agent listened to me - Put in next day delivery. Also this was a medical emergency as such because my son had his phone stolen at a hospital. I am very grateful for the service received.

No, In no way are these reviews legit. This is typical of scammers in this new Trump era. Open scamming and fraud are the new economy. I had a Google Pixel 8 through T-Mobile. It broke and was the worst phone I ever had. I paid this company every month for insurance on my phone, so I figured I would actually utilize my cell phone insurance that I PAID FOR. This shady company sent me a broken replacement phone. I had to return it. I returned it in the date they said.

I had not realized that screen replacement was covered in my phone insurance. This is a great benefit. The claim filing process was simple and offered same day service. The appointment scheduling offered a lot of time options. The repair was done by a local Batteries Plus- with easy drop off/pick up and quick, complete service!

I was pleasantly surprised when I learned that my old phone whose battery barely charged anymore would be replaced by a new phone (same model). I love that model (Samsung Fold 3). The only problem I encountered was that I could not access my T-Mobile account without the old phone when the battery was dead. There was no way to verify my identity without the old phone. I had to buy a $65 wireless charger and pray that it would charge up the old battery one more time. Thank God it did and I was able to download all my data and transfer it to the new phone. I am very pleased with the process and would only recommend to allow for some mechanism to verify identity without an old phone that may be broken.

This was the most easy claim to file. It was very clear and concise to file. There were not many steps to go through. It was basic information that was needed. I got an acceptance response in less than an hour. I received the replacement in less than a week. I was/am very happy with how easy and fast this was.

I Would give them a zero. I filed a claim, got no service from it. Had to beg for a refund. Still have broken device, still have no refund. Get the same runaround from the chat. Bunch of frauds and thieves.

AWFUL! I have coverage through T-Mobile that gives me $29 back glass repair. They refuse to allow me to use this option and tell me that my only option is to get a full replacement for $99. I do not want a replacement I want it repaired and for the $29 per my contract. When I call they are very rude and not willing to listen at all.

Between my phone carrier and calling Assurant directly was an absurd experience of about a week of MULTIPLE CALLS, disconnected calls, and being out on hold numerous times, which left A LOT to be desired to the point I was looking at other carriers to give my business to! The only reason I left the marks I did was because of Alexis who was the ONLY PERSON WHO KNEW WHAT THEY WERE DOING. Other than her, the customer service SUUUUUUUCKED TREMENDOUSLY!!!!! I actually hate that Assurant is the only insurance offered!

A little hard finding shipping the way that had to download and find it. It was very tough. Also, from the quote to the amount they offered is a pretty substantial but in all, I didn’t need to the phone so I went ahead and accepted the trade. Yeah, of the email disappeared with the contact information so it took me a while just received that they was gonna go ahead, which is OK, no problem. Everything is OK with the deal.

I was left high and dry for 5 days because the man who answered the phone to take care of my claim said it was done but it wasn't. After being on a phone call with him for an hour and 45 minutes two different phone calls he still didn't get it finished. Customer service is very bad. He was not in the United States of America and he had a hard time understanding me. When I called back after 5 days because nothing was being done I got an English speaking person who was able to take care of my situation. I think it would have been best to start there.

Was easier then I thought trading in my old phone, Jill was very helpful and made me feel very comfortable. I was waited on as soon as I walked in the door. Jill helped me pick out my new phone. I told her what I needed and she did not try to push a more expensive one. She knew what I needed and that was great. Went very smoothly.

I had to go through the replacement process with Assurant for my iPad, and I’ll say this straight, it was seamless from start to finish. The claim submission was clear, the communication was consistent, and there was no runaround. They moved quickly, approved the claim without unnecessary back and forth, and the replacement arrived exactly as promised. For something that could have easily turned into a headache, they handled it professionally and efficiently. I give the entire experience a solid 10 out of 10.

I lost my phone overboard and the service I received was excellent, thank you. I don’t know how I could make it without the insurance on my phone, so I’m very hard on phones, and my job requires me to go on boats on the water, and I’ve lost my fair share to the Atlantic Ocean.

I'll say that it was a good experience. Everything went smooth from the gentleman that helped me. He actually made my appointment for me so that I didn't have to go online and do it and made it very easy for me and to get in same day! I just went down there. People were really the gentleman that helped me get me a batteries plus was very kind and very informative informative and just did his job like you know he was supposed to do it and was very good at it. He finished ahead of his schedule. I just waited in the parking lot and it was all a good experience from beginning to end, thank you.

Spectrum people were patient and pleasant to work with. Because I was trading in an iPhone, however, they sent me to Apple to transfer information and prepare the old phone for rebate. It would expedite the process if I could have done all that was required at the Spectrum store.

Submitting the insurance claim was a simple task. Step-by-step instructions were user-friendly and the entire process was done in good timing. The shipping and delivery of the replacement was completed within a week! I would recommended using the Assurant insurance claim process to anyone that wants to protect their phones.