Assurant Phone Insurance Reviews

Spectrum made me a phone trade in offer that I thought was very fair through Assurant. Assurant handled the process quickly with a process that was easy to understand. They validated receiving the phone and stand by their offer and commitment. I am very satisfied. It's so nice having a company stand by their word.

The assurance offered low price for my trade in but then when got phone they doubled their offer. 😁 So overall my experience was pleasant. Detailed instructions were emailed to me on exactly how to send phone back for credit. It was pretty easy dropping it off , no box or label needed, with UPS at the ups store. Easy peasy!

I had a great experience with Assurant Phone Insurance. The entire process was quick, easy, and straightforward. They responded very quickly to my claim and provided a solution without any unnecessary complications. My replacement phone arrived fast, and everything was handled smoothly and efficiently. I’m very satisfied with the service and would definitely recommend Assurant. Excellent service and a hassle-free experience!

My appointment was quick with no flaws. I had to go back the next day for a shipping label and Jason took me to the front of the line and in 5 minutes I was out . Big shout out to Spectrum in Westbrook, Maine. I was dreading going there but they made it simple.

Save your money. Do not pay for this insurance! I paid a deductible for my broken phone. Sent it in and got charged for the damaged device because they “never received it”. Called for weeks and they keep giving me the run around. I was charged over $600. This is outrageous. I’m so upset.

Cellphone glass was cracked. Filed with Assurant, got email confirming coverage, made appointment. Repair took about an hour. Phone works like it should. Have had the coverage on phone since purchase because it was financed through cellphone company, glad I didn't cancel as soon as phone was paid off.

From start to finish it was overall a good experience. I was happy with the human who helped me on the phone. She was very patient, helped me find the closest store, and her calm demeanor was everything I needed lol. Once I got to the store the people who worked there were super kind and made me feel very comfortable and trusting with my phone. Phone was ready in less than 24 hours and that was a beautiful blessing :).

They said it'll take 1-2 days and it's been 2 days. Where is my phone. There is no one I can talk to because they just use AI. This garbage company. I need my phone for work yet nothing.

I have no comments about how to improve the service. It really was the best it could have been. I requested my replacement phone on Sunday. It was delivered Tuesday!! There were clear instructions what to do, a prepaid postage return box was included, and I took my phone to the T-Mobile store to have them do the transfer so I don't know how easy that would have been. All in all very pleased with the service and have signed up for coverage again.

Better packing is needed.. And information..is needed about a time scale to return the damaged product... The news is on tv. Thank you...and according to the AI i need more worst which is really dumb.

The entire process went very smoothly. After I submitted my claim I was provided instructions via email to schedule an appointment. This was easy. The Battery store called to confirm and told me there were additional instructions emailed to me that needed to be done before bringing in my phone. I appreciated the call because I probably would have missed the email. The whole process was easy.

I would like 👍🏿 more secure replacement packaging. Also I received no email or text alerts concerning my device replacement. The initial text came and stated there was a device on the way but there was a paucity thereafter. Going forward a more delineated package itinerary would be appreciated voluminously.

The claims process was easy, shipment of replacement phone was super fast. Returning my broken phone was easy with the provided packaging and instructions Couldn't ask for a better transaction. Set up on my new phone was quick and easy. The cost of the program is well worth it. Thank you very much.

This process was easy and very fast. I highly recommend Assurant phone trade in, as well as the phone insurance. The instructions to mail my old phone were clear and worth taking the time to complete. I was able to do the entire process online, received the return box and instructions from Assurant in a few days and received an offer in just a few days.

I was appreciative of the $250 trade-in incentive, but I thought that I could have gotten a little bit more money for my telephone if I had have sold it outright. Nevertheless, I'm happy with this transaction. It was very easy to follow the guidelines and the timetable was acceptable. A label was provided for easy shipping.

It was pretty easy dealing with the company. The price was fair on paying for the replacement device. It just could be a little bit more clear and easier to get set up. Luckily I had a report at the store and they got me going but I shouldn't have had to go to the store so I just think that they can spend a little bit of time in that and then they'll be golden.

The instructions were very clear on how to wipe the phone and return it. Made it very easy. You can ship back in the same box your trade in came in. I thought the trade in amount was fair plus I qualified for another amount back which increased the value of the trade in.

It’s very easy shipping old devices, just follow the instructions and you are good to go. Do not delay, immediately send the gadget right away to avoid delay and immediate receiving from the other end. Most importantly, get peace of mind, credit and save environment, basically the planet earth. Throwing away electronic devices in the garbage is not doing any good to anyone. It’s basically a win win scenario to everyone, thank you.

Love my new phone and the service I received today at Spectrum. The young lady's name was Cat, My husband also has phone service through spectrum too, Highly recommend going through spectrum for phone service and T.v. and internet. Told my Sister about the great deals you have. And she said she will be checking it out. Thank you for your service Spectrum.

I have no need for improvement, only praise. Oh one thing, somewhere I needed info which was only on my phone (which was destroyed, hence the need for replacement) a password or code, info to get me into my account. Once I figured that out it was a very smooth and simple process. Better than I thought. I had the understanding I missed the cut off for next day shipping. It made from Dallas to Panama City, FL UPS overnight and had it that day. Thank You.

This has to be the worse company ever. My husband has been waiting two weeks for his replacement phone that he lost, this phone is his business phone and has caused much delay in his business. They claimed he didn’t return a phone, called him a liar and come to find out they had the phone 45 days ago and never scanned it into the system, never apologized for calling him a liar saying he stole a broken phone, just saying he still must wait 3-5 business days for it to be scanned. This is totally unacceptable and someone need to rectify this matter immediately. POOR CUSTOMER SERVICE.

My screen was cracked on my iPhone. Battery Plus had my screen replaced in about 30 minutes. I would highly recommend them to anyone that needs repairs to their phone. The insurance process for my phone was set up at T-Mobile in Monroe. I went in on Friday afternoon and my appointment was set up for 2:00 pm Monday. Great service on both ends.

I have been impressed with the way the company handled the whole trade-in process by making it simple and effective and carrying it out in a competent manner. I did not even l have to go through a lengthy process, and received proper credit for the item without any delay.

Experience was fast and easy. But outcome for my trade in was less desirable. I was able to use drop off at ups store to send my trade in. This process was great for me. I have a fast paced lifestyle and had no issues with trade in process. Just puzzled why trade in value was decreased.

My iPad was stolen from the fitting room. It has been 3 days with no update. They just keep giving me the run around

I filed a claim for my wife's damaged phone on August 3rd. Today is August 24th and we have not heard anything back. Tmobile and Assurant customer service keep telling us to wait 2-3 business days every time we call. Tmobile says is Assurant and Assurant in turn blames Apple Care for not responding. I called today and they just told me the same thing. The annoying part is when the call drop, they don't call you back after it takes 30mins to 1hr to get your call answered. I'm never subscribing to that 3rd party protection again.

Avoid at all costs! Charging me $760 for a phone THEY lost 77 days ago! This is the most incompetent, fraudulent insurance service I have ever dealt with. Assurant received my damaged phone 77 days ago, but they still have not scanned it into their system. They literally admitted to me that they lost the phone on their end, yet they are refusing to take off a massive $760 fee from my account. Why am I being financially penalized for their severe lack of organization and accountability? They have held my device for nearly three months, lost it, and expect me to foot the bill for their mistake. Customer service offers zero help and zero solutions. Do not trust Assurant insurance. They will steal your money and blame you for their own negligence.

I am very upset with your services. I filed a claim for a phone that was stolen from my husband and paid the $99.00 deductible. It turns out that when I checked today, I realized the claim was applied to *my* line instead, and my service was cut off. Now I have to wait 72 hours to have it restored. It was your fault—your mistake—yet I’m the one left without service and dealing with the problem. What is the point of paying you if, when we actually need the service, we’re told we have to wait? Why do we always have to wait on you? We pay for a service; the customer shouldn't be the one left waiting to get what they paid for.

Approve my claim fast but how can a phone shipped be delayed. I have important things to do with my phone, it’s a million and one phones everywhere and I have to wait another day or 2 to receive a refurbished iPhone.

I pay monthly for insurance through Spectrum and now when I need to use my insurance Assurant is telling me that they don't have my phone in stock. Samsung fold seven. It's been over a week and I have no phone. Waiting for insurance to get the phone that I pay insurance on monthly. To write this review I have to use a very old phone and it's very difficult to type.

I’ve had insurance on my phone for years. When the time came to use it because my charging port stopped working they wanted me to pay $400. That was more than half of what the phone was worth. They’re some scammers and I definitely recommend not doing business with them.

I just wanted to say thank you for coming through for my wife (and me) for the fast repair to her phone. She was distraught all day and was looking to get it repaired as fast as possible. Even though our appointment was for the following day, the technician offered to do same-day - which made my wife very happy. Thank you!

My trade-in experience with Spectrum was excellent. The process was simple, fast, and clearly explained from start to finish. I received a fair trade-in value for my phone, and the credit was applied smoothly to my account. The communication was clear, and the staff were professional and helpful. Overall, I am very satisfied with the service and would confidently recommend Spectrum to others.

The experience with Protection 360 was great. The only problem that I have was in the box of the replacement phone there was not a information on how to return the damage phone. So if I can get a information on that I will appreciate, cause I have already placed it in the box but where am I sending it to or the return address. Thank you.

Thaddeus was very polite, and helpful. We had no issues dealing with him, or in getting our device repaired. We were also able to get a new screen protector, and get details regarding our coverage. Thaddeus installed the screen protector, and we were done, in less than an hour in total. The entire interaction with this service has been professional, and expedient.

Filing the claim was super simple and quick. They gave me a good resolution within seconds and had my replacement out in the mail the next day. The replacement was a good one. No scratches or dents and the device works perfectly. Included label and box to send back the old device. Would use them again if I needed to.

Consumer Warning. My experience with Assurant’s phone insurance has been extremely disappointing. I was told my phone would be replaced and, based on that representation, I sent them my expensive phone. I paid approximately $3,200 for that device. After receiving my phone, Assurant ultimately declined the replacement claim. I have now spent three months fighting with Assurant to get my phone back, and they are still refusing to return it to me. I sent them a phone worth thousands of dollars expecting them to honor the insurance claim, and instead I am left without the replacement I was expecting and without the phone I originally owned.

Great and fast. I had a time of waiting that I thought it was going to be long but fast it was. You guys were there when I had the issue to complete my replacement online. Was able to talk to a real person and get what I needed to complete my order.

I feel the deductible is reasonable, the service was performed at a convenient location with a friendly repairman. The dashboard to submit the claim was easy. The repair was quick. The final product was excellent. More than satisfied. There seems to be mixed reviews with this insurance company for phone repairs, but my phone repair went through fine. It was relatively straightforward. My screen looks great and my phone works great.

They failed to send me a complete kit to send back my device. I'm being charged $900 for the device that needs to be sent back because they failed to send me a complete kit. I've talked to them and they refuse to help. I wouldn't recommend them to anyone. They are running a game on Tmobile customers!!