Assurant Phone Insurance Reviews

I have been happy with the service. My only disappointment was when I tried to have my phone serviced for the battery it was not covered. Otherwise, the trade-in process has always been very easy and fast. They keep you updated on the process by contacting your through the App. and email.

Assurant has good process for trading in phones. It was easy. The website had all the information you would need to print labels; make sure to save the box your I-phone was shipped to you. It's perfect size to mail your phone back. Choose to send back USPS or UPS, drop inside so you have proof of the date you sent it.

As far as my process in getting a new phone and covering it with insurance it was simple. I have had to use Assurant once before to replace a broken screen and I personally didn't think the Company covered the price of the change as much as I expected. It still cost me out-of-pocket more than I expected.

My replacement phone was in the mail within the next day but I prefer to be able to walk into my local store to fix my phone or replace my phone with my insurance. Unfortunately, that wasn't an option for me. In the future, I would like Assurant to be inside of local stores in Detroit to fix the problem on hand.

This program worked very well, the staff worked for a while to get the job done. They explained the process step by step and made sure that I was not left in the dark. I was very impressed with the accuracy during the total process. I will let my friends know how professional the staff was. Thanks.

It started complicated at first with me going to T-Mobile store. They helped me file a claim, inspected my device and put me on conference call with Assurant. Turned out the first Assurant rep, after qualifying my claim and got all my info, assured me of the replacement, did not complete the claim and left me hanging waiting for my device. After waiting for a few days and wondering when and where the replacement device is, I called again and the 2nd rep was really helpful and processed my claim to completion. He was also wondering why it was left hanging. I eventually got my replacement device and the activation was easy. Thankful I got a very helpful rep on my 2nd call.

Once I got through the maze of who I needed to talk to, my issue was resolved. Shipping was prompt and accurate, was on my doorstep when I arrived home. Having replaced the Puck before, I knew what to do without any instruction. Will make use of my new Fitbit in my exercise routine as well as my daily activities.

The techs physically servicing my device were great! They were pretty much the only enjoyable part of my experience. Them and the clean, smooth and crisp phone screen they put on for me. They did it in about an hour-ish and even to a look into another issue I was concerned was a result of the screen damage. It was and, the service solved the problem and I was thrilled because a swap was my option if they couldn't fix it and I love my 24 ultra.

The whole process was simple and easy to understand. I appreciated how clear the instructions were, especially when it came to what I needed to do with my old phone. Returning my old device was hassle-free. The steps were clearly explained, and the return process felt organized and convenient. I didn’t have to deal with any confusion or delays, which made the transition to my new phone a lot less stressful. Overall, it was a very positive experience. Everything— sending back my old phone—was handled efficiently and professionally. It gave me confidence that I made the right choice going with Assurant.

These guys were great. They stay late in order to get my phone fixed for me, as I am out of town for business I was lost without my phone. They were fast and efficient. I felt like they understood the position I was in and did everything to accommodate me and get me back started. Would definitely recommend them.

CS was great, but there was confusion as to my Repair options. I was told I was eligible for repair, and when I called back to confirm, the automated system said I'd be receiving my new device in 2-3 business days. Called back again and spoke with a live person who confirmed I was eligible for Repair to phone.

Not worth paying insurance for iPhone insurance through Assurant. My phone is not charging properly, they wanna charge me $200 to replace an iPhone 11, but I can buy a iPhone 13 for $160 at Walmart. I been paying for insurance all this time for nothing, I’m very disappointed with Assurant and Metro. This insurance is not helping me, I've been suckered!!!

I had a very disappointing experience with Assurant. I filed a claim to repair a cracked phone screen, expecting a straightforward process, especially after being a loyal Verizon customer for 19 years and consistently paying for insurance without ever using it. Instead of offering reasonable repair options, I was told the only available location was over 35 miles away—in another state. They refused to ship parts to a closer store or provide any alternative solutions. The only other option they gave me was to pay for a replacement phone that I don’t even need.

It didn't take the representative five minutes before, She started the process of having my phone replaced and getting it shipped out to me. I can't think of anything that she or Assurant could do better. Assurant had my phone in the mail the next day and I received it in 4 business days. They are a great at replacing broken phones etc.

Since the phone I bought was for my husband, I had to wait to see if he liked it, but he didn't, so I ordered an Apple one and end up with 2 returns and got the emails confused. After several unsuccessful visits to the Spectrum store and several phone calls, I finally got to return both phones.

My cell phone broke. Reluctantly, I contacted Assurant. I am glad I did! I received excellent service. Within days, I received a new phone and a shipping box to mail the broken phone to the company. The new phone is in excellent condition, and the service I received was wonderful. My co-pay was very reasonable! My overall experience from this company was exceptional. Thank you!

The process was quick and thorough. I am glad that I was able to find a local shop and get the repair done the next day. The local partner shop took their time to explain the process and was fast. I arrived an hour early to my appointment and I was able to start early.

The guy did a great job was fast and informative. I had broke my screen and was able to use my T-Mobile insurance to file a claim and conveniently there was a store down the street where I was able to drop off my phone and have it repaired to which it was done in less than an hour and he called me when it was done.

This was my first time needing a phone repair. My phone screen was busted, and wouldn't display. I submitted a claim, and made an appointment, and dropped my phone off for repairs a couple days later. Repairs took literally 1 hour. And the claim costed me $30. Super easy, and super fast service. Thank you!

Very satisfied with the repair job and your working staff being professional, courteous and fast. Only complaint is location of the repair shop. I wish it was closer to Dayton and not so far out. Other than that, after making the appointment and when I got to the shop, the clerk looked up my repair order and took my phone straight to the person in the back to start with the repairs. It was excellent and not a long wait on all that was needed. I'm very satisfied.

The experience was quick and easy. The rep was able to redirect the package to the correct address and it still arrived on time. I also like that there was twenty four hour customer service available. That's rare today. The rep was great but the app was a little hinky.

I forgot that I had insurance and didn't find out until I went to T-Mobile to pick up my new phone. They told me I had insurance so I filed a claim which was cool but now I have a new Z Flip 4 from the insurance claim and a new Z Flip 7 from T-Mobile. I don't really need both.

I drove over my tablet by accident. I filed a claim and 3 days later, I have a new tablet. So in short, if you do not have 360 protection, get it. You need it for a day like I had. I never break my devices over many years, but this made dealing with a needed but destroyed tool very easy. Thanks Assurant.

The process is far too complicated on a T-Mobile phone, and it seems that it must be accepted by consumers because there is no real resolution. Filing a claim for a lost phone was an issue from the initial claim page. It asks for the phone number or IEMI. If either is used, it will prompt a message to receive a code -- to that phone. I entered my primary number, and it was accepted, but it created a serious flaw. Even after providing the "lost" phone details, the claim was denied. I found this out when I didn't get an approval email or text, and it was an arduous journey to get a live operator. I was repeatedly referred to "mytmoclaim.com".

My issue was due to a swollen battery issue. Not something that was accidental damage. I don't believe I should have had to pay a deductible since I was not the cause the issue, this was a manufacturer issue. If the battery would have exploded while I had the phone up to my ear. It could have caused injury to my face and ear.

I dropped my phone in water and filed a claim 48 hours ago. Trying to file a claim was a nightmare. First person told me I gave her the wrong pin AFTER KEEPING ME ON HOLD 10 MIN...I HADN'T. Without telling me she was transferring me, I find myself talking with T-Mobile, who assured me I had given the correct pin. Back to Assurant...2nd woman said she couldn't hear me and hung up on me. 3rd person kept wanting to send me a text to verify I was who I said I was....My daughter was home so I was able to do that. After 2 hours back and forth between T-Mobile and Assurant, I was told they needed my ID...I already gave 2 text codes. My PIN, address and the IMEI number to my phone and explained I had no other phone or computer...Why did they need ID????

This Company is a horrible. Assurant associates are not tasked with the business approach of customer service but rather customer dissatisfaction.

My husband's phone is cracked very badly, so we went through the process to get a replacement. They claimed they updated our address, but still ended up sending the replacement to the wrong house. When we called to get the situation fixed, they said they would send a new one to the new address, but it never came and now they are saying if he wants a replacement, he has to send more money. So they are wanting us to pay for a phone we never got AND pay for one we have no actual guarantee will get delivered to the right place. Ridiculous.

The employees are extremely helpful and very friendly. They spent 3 hours on trying to figure out how to get me a new phone, after I dropped mine off a roof and broke. They even stayed open a hour after the 8 PM closing time and were able to get me a brand new phone for free.

Just guessing, the problem seemed to be either the battery or the processor. I needed a quick response to my problem. I was so thankful to be able to download all existing data. AND the ability to easily return the old phone was a bonus. Everyone was so helpful. Thank you.