Assurant Phone Insurance Reviews

It was very easy to submit the claim, for replacing our damaged tablet. The website was very user-friendly and easy to navigate. The device arrived at our home the very next day after the claim was approved. The new tablet arrived with easy-to-follow instructions. Everything worked out perfectly. Would recommend your site to friends and family.

I had a great experience using Assurant to replace my broken phone. The process was incredibly smooth and efficient. I contacted their customer service, and they were very helpful and understanding. They guided me through the necessary steps, and I was able to file my claim quickly. The best part was how fast they processed everything. Within a day, I received my replacement phone. The new device was in perfect condition and worked flawlessly. I appreciated the constant updates from Assurant, which kept me informed about the status of my claim and shipment. Overall, I felt well taken care of and found the entire experience to be hassle-free. It was a relief knowing that I could rely on Assurant to handle my issue so professionally and promptly.

When submitting the claim, representative explained the process. Replacement unit arrived quickly. Unfortunately wasn't able to activate as quickly, but it was finally handled when having to physically go to a Spectrum store. The inconvenience was due to needing a "new" sim card, which was there was already sim card that arrived with the "new" replacement unit.

My daughter's phone was stolen by her ex-boyfriend that we had a EPO and DVO against so we filed for a stolen phone and they sent me a replacement and now my daughter is very happy she has it back.. and we are very satisfied because after we filed and paid a little fee we got the replacement the very next day.

Claim was easy to file however my device did not arrive on time which caused an issue for me to work from home. The rep had a very difficult time setting up my new device. He was not very experienced. I had to speak to several people to get my phone activated correctly.

I had trouble getting data to transfer or be accepted by the replacement. It didn’t. Spent 3 hrs at Xfinity and then back in the afternoon. Ended trading my old iPhone 12 in. Not everyone is tech savvy. Good simplified directions or any directions are needed. When steps don’t match the screen it’s a problem.

I had the unfortunate experience of replacing my phone twice in the last 4 months. Each time the process has been smooth. My replacement phone arrived very fast. If or when my phone breaks again, I will be confident in the replacement process.

My order was handled promptly and efficiently. This has been one of the best experiences I have had when replacing a device via the insurance company. I will gladly recommend this company as well as T-mobile to all family and friends. Even down to the delivery and the quickness of the delivery. I really hope this company gets the credit they deserve for being one of the best companies I have had the pleasure of working with!

Headset needed for replacement phone and SD card storage space needed. Otherwise the replacement time and transfer was fairly easy with a few hiccups. It only took 1- days to receive the replacement phone. Instructions to transfer SIM card and data were clear, but took several tries to stay connected.

It was very friendly and very helpful having this service available to me. I would definitely recommend getting insurance on their phone to anyone and everyone! It really helps with reducing the stress of losing or breaking your phone. It was easy to replace and I was guided by Assurant employees, so the experience was less stressful and went very smoothly.

Claim experience and new device were excellent. Shipping process to receive device had unnecessary errors and delays in shipping. Device was re-routed to UPS store instead of delivered to address, then when I attempted to pick up at the UPS store, they had already forwarded to my home address and I had to wait an additional 3 days to receive the device.

They kept looking to find out what was wrong where it went wrong, how it went wrong and decide to have to re-send me another phone since I sent the other phone that was wrong back to them. We work with each other very patiently and we got success out of it in the end and that’s what we wanna do. Work together And solve the solution. Great job all around.

My trade-in experience for my device for simple and my salesperson made the transaction easy for me to understand. They were very professional, knowledgeable and polite on the phone. They were able to explain to me what I could expect as far as my bill, my trade in price for my devices, and smooth transaction of transferring our numbers over to our new devices.

My phone was damage and due to having the proper insurance. I was able to get a replacement device in a timely manner. I was able to get everything transferred over to my new device with no problems. I recommend always having the insurance in case something happens and you don't have to worry about spending a lot of money or nothing to get a replacement device.

The problem I had with my phone wasn't a clear option but I chose the best fit to file my claim. Filing the claim was quick and easy, everything is clear to understand. The shipping service is very fast, I got my replacement the next day! 10 days seems a bit short to return the old phone.

Spectrum rep assisted with insurance claim when device arrived needed instructions on how to set up phone like installing sim card and I did not have a tool to install sim. Please include tool for future claims for others. Online rep did assist in the chat. For future claims I recommend the tool and clear instructions on what to do when the new device arrives.

When I called to state buy phone would not charge more than 15% I know I had ins. However I was very please to know I did not have to buy another phone and to receive it within 2 days it was amazing. I called to speak with an employer who took the time to help me set up my new phone. I will always keep my device service with you guys again. Thank you.

Once choosing my new phone the process of returning my old phone was very easy. Everything was straightforward throughout the process. Highly recommend. All questions answered promptly. Very easy to follow the instructions. I'd be happy to do this all over in the near future. They're much easier to deal with than those big cell companies.

Contacting the insurance and getting instructions were easy. The new device was a day later than I had hoped as the old device was decaying. Returning the old device was simple. As for setting up the phone, I was grateful that the Spectrum Store staff was so efficient and affable. I was disappointed to have to find a third party vendor for the case and screen protector.

Thank you for your quick service turn around! I appreciated the email to let me know when it shipped. Received my replacement phone in 2 days! This was my second time needing to use Assurant and both times it was fantastic. The replacement phone even had a few updated features which I really like. Thank you so much!

The process for making a claim and receiving my phone was easy. No strings attached and no hidden gotchas. As long as there's no hidden issues with replacing a device, I plan on keeping my plan with this service. Pleased with the level of importance of my claim. Definitely a plus in today's world, as we move forward in daily use of a cellular device.

Customer service was impeccable. I had an issue with apple and was going back and forth between you and apple and when I called you for like maybe the 3rd time I got the gentleman that took my call and finally stopped my issue with resolving it. Thank you again to him.

Received more than expected for this item and it was easy to ship. Shipping label was provided along with clear instructions. Trade-in amount will be deducted from my billing. Would recommend trading in device for new device. Really good trade-in program.

The replacement and the ease of filing a claim was good. I did not receive a like replacement because my old device was a high feature device. It had a pin like the Samsung Galaxy S24 but the device they sent was an S2. I would have liked to have known that the S21 was not comparable before the replacement was sent.

Great process, very fast and efficient. Monthly premium is a bit expensive but much cheaper than a new phone! Thanks Assurant and Xfinity for providing this valuable service. My family and I will never purchase a new phone without insurance. We have had to file several claims and it is well worth it!

Even though it is not possible to speak with someone on the phone, it was easy to complete the process online for my replacement phone. I would have liked to ask some questions regarding my second phone replacement, but that is not possible when you cannot speak to someone. Thank you for the replacements phones and the quick turn around time.

I bought multiple devices and the process was quick easy and didn't break the bank!!! I have never had this awesome of an experience with cellular device purchasing before! I have recommended Spectrum to multiple people already! The trade-in value for one of my devices was very acceptable! I have been with multiple cellular companies in the past and this by far has been the best.

I received a new phone the next day. Very fast and I also had a representative help me on the phone and walked me through the process. Was a very easy process in a stressful situation. So glad I had the protection 360. Only had a $99 co pay. I recommend having this protection on your valuable devices.

It is Worth Almost every penny! Lol. They made it so simple. I did nothing but give my name and number. We will see if they pull some move and say that my old phone got lost, or a dog ate it. And bill me for the full price, when there are only 3 more payments until the phone is really mine. WE Will See BUT I think everything will be awesome like it all has so far.. Chris J.

Phone arrived next day after making the claim around noon the day before. Only difficulty was with the new SIM card, it didn't work immediately so to save time I just replaced it with the old one from my broken phone. The new phone looked brand new. In the past it was evident that the phone was refurbished. I was able to make the claim by just searching for Assurant Insurance and did not have to go through T-Mobile.

Assurance Reps were helpful and efficient. My phone was cracked on front and back which required an insurance deductible cost. Assessed issue and quickly described options. Immediately began to process a claim and explained cost. Replacement phone arrived within days with instructions for returned damaged product. I did choose to go to the carrier location to setup my new phone, but that was also a great experience. Overall excellent experience.

Making a claim was easy. After answering a few questions, the claim was done and was shipped asap. Shipping was very fast. When I received the phone, it came with details on how to return the bad phone and it was just as simple as making the claim. Thank you.

The process was very easy and fool proof. Very grateful for this service and happy that it was so easy and fast. The only thing I can recommend is to add more options on the claim itself for what the issue is. I have a galaxy fold 4 and was unable to put damaged inner screen as an option as that was my problem. But that was my true only issue.

I have not received confirmation of receipt of broken phone. I would like an email or written correspondence to inform of said receipt of phone. So when am I to receive this confirmation? I would appreciate some response to this.

Speaker phone doesn't work, and it's constantly going to home screen on its own while I'm using applications. Also, the steps to have my SIM card activated were not correct. I had to go into a store and leave work to have someone from the store call customer service just to verify my PIN. It was very inconvenient. The customer support you can't even understand since they're in another country. Worst experience.

Decided to purchase the iPhone 16Pro for myself and my husband. Thru Spectrum/Assurant, we were able to trade in our IPhone 13Pro Max and receive a reasonable amount and transfer all our information. They also provided an extremely ease way for us to mail our 13's back to them; a plus in my book.

It just isn't fast enough delivery in today's world where even trying to get verified with my carrier requires a TEXT and with no phone it's hard to live without a cell phone. Even my employer needed to send me a text and banks. It's just so hard to not have a way to check things without a phone. I appreciated the upgrade because my phone was so old.

I had to replace 2 phones within a month with freak accidents. No problem at all. I had to pay the deductible twice but that was the worst of it.. Glad to have the coverage, and both phones arrived within a day to replace. I did have to go to the store to get some transfer help but that was fairly easy as well.

This was excellent. This was excellent and I recommend to people this business with Spectrum. They are so confident. They respect the prices they give to clients. And the bills came exactly they took you. I am recommend this company a 100 percent.. I love spectrum.

Only thing that could be better is being able to handle the exchange in-store, but no complaints on this side. I filed the claim, received the replacement phone, and sent back the damaged item all within 48 hours. It was a good experience and everything went off without a hitch.

Lost phone. I went to the T-Mobile store and they helped me. I was there less than 30 minutes. I received my replacement phone the next business by 10:00 am. I went back to the T-mobile, once again I was there less than 30 minutes. I did not lose any information from my old phone. Great customer service.

I was told my phone was still under warranty and could be replaced. The process to submit claim took slightly over an hour. The replacement phone came within a few days. However, there were no instructions in the box with the phone regarding set up nor returning the phone being replaced.

Exchanged my phone number is **. T-Mobile representative could not transfer the information from my damaged phone to my replacement phone. There was no manual nor charger shipped along with my device. Gabriel, suggested I spend an additional $42.00 or more with someone at the Sedano store who knows how to work with damaged screens but I didn't have the extra money after paying my insurance claim deductible.

The replacement process was easy to use and my replacement phone arrived quickly. I've done many insurance claims on this site because my daughter has lost several phones in the past few years. I have no complaints about the service and can't think of any way to improve it.

The fact that I was able to get a new phone delivered in 24 hours is incredible! The price was very reasonable too. I thought about having the phone repaired, but the insurance claim was actually cheaper! I live remotely and have trouble with deliveries occasionally. I was blown away by the customer service I received. Thank you again. New phone is working perfectly. I will definitely use this service again in the future, but hopefully I won’t have to. :)

I purchased a cell phone through Spectrum and traded in my new IPhone 13. I was assured I would receive a $280 credit. I mailed the phone on 8/5/24 and Assurant received the phone on 8/8/24. I have called spectrum several times the past few months and keep getting the runaround from Assurant and my rebate. They obviously are a deceptive company and by all means basically stole my new IPhone 13 I traded in. I’m seeking legal counsel ASAP because after 4 months it’s ridiculous.

I had a great experience using my insurance to claim the damage to my phone. IT was seamless and very easy to navigate the process online. My phone arrive quickly and the new phone is working great. I received tracking information and updates throughout the process to advise where the new phone was.

There is nothing to improve on, since you can get your replacement phone in a couple of days shipping. The whole process is making the call, receiving the replacement a few days later, and shipping defective device back to them. That's it! It cannot be any shorter due to shipping times.

At $120 for my phone. And $10 a month for insurance... It turns out that it's not much more expensive just to buy the phone itself after a while. Plus my phone being lost were stolen. My bank account May have been compromised so I needed to make a cash payment which there was an option at the store but the store does not honor the option for payments for Assurant. All instructions for clear when I got the phone. The instructions were to take it up to Metro by T-Mobile and have them program it because there was no SIM card that came with it and I was not given a QR code for a ESIM. Good thing was Metro by T-Mobile waived the 25 or $30 fee for activation.

My son had lost his phone during Halloween in another city. As we weren't sure if the device would be found or even be of use, I started panicking at the thought of buying a new phone, as we didn't have the income to purchase a new phone right now. I had forgotten about the insurance, but extremely grateful I had in fact paid for it! The replacement device was much more affordable for the deductible and we received the new phone within 3 days. Upon arrival, it was also simple to set up. Although we had a minor snag, I was able to contact customer service and have the issue fixed quickly!

Tyler was very helpful. He explained why my bill was high and what I owed on my phone. He also told me how to exchange broken phone. He also told me how to lower my bill by adding my cell phone account to the account that's at my residence. Tyler was again was very helpful. The broken phone went in the mail today, I hope I won't be charged for anything as I'm just feeling better about Xfinity. Thank you.

I was very pleased with my transaction to replace my damaged phone. I have used this service before. It is seamless. The customer service agents are nice and helpful. I would recommend this service to friends and family.

The process to get a replacement phone was simple and easy. The replacement came very fast and service was excellent. The replacement phone itself is not the best quality because it keeps freezing up. I think they need to take time to thoroughly examine the refurbished phones before sending them out to customers.

It was only 3 days past when I requested a new cell phone and I got it from the mail. I am really happy with this fast service. I started using it right away and it felt a big improvement from the old one. I am always have relied on TMobile since around 18 years with them.

Had a very easy and successful experience. I would not change how the employees do any of this. It was such a relief knowing that I have a great insurance team who can help me when I have a problem with my cellphone. Everyone I spoke to was extremely nice and very very caring and got me to the correct departments. It also was not a long wait time.

The process was very easy, I did it all online. The device was shipped quickly and safely. The instructions were clear and it was simple to ship the broken device back. I would have liked a confirmation they received the device but otherwise I can not complain! I have had a previous claim and it was just as easy.

Made an insurance claim to replace a phone with a cracked screen. The mailing of the replacement phone was pretty quick, I received it within days, but needed help in actually fitting the SIM card into the phone tray. Went to the local T Mobile store to get help and transfer over all information from my old phone.

Replacing the phone was easy. Receiving the new one was easy. However when I received it getting it set up and working was not so easy. I followed the instructions but for some reason it wasn't working at all so I had to call tech support. And they actually walked me through the set of of the new phone. Thank you.

My device was destroyed so I couldn't use the old phone. I used the computer assistant through T Mobile to add a physical address. The computer was quick and easy to communicate with. Then quickly got me in contact with a real person. After getting in contact with a real person the back and forth conversation was concise. Also the responses were quick and easy to understand.

The claim and delivery was very easy and quick, very happy to be part of T-Mobile. The return of the device was also a simple process which made things super helpful and fast for me to do. Very happy to be a T-Mobile customer and I highly recommend your services!

Directions were clear and concise. The process of needing to order a new phone was also simple and easy. I was left with little questions about how to send my damaged phone back. The new phone I received was better quality than the one I previously had. The time it took me to receive the new phone was also with a reasonable amount of time.

Having insurance on your cellphone has been a life saver for our family. Although delivery is not always error free. I will continue to keep insurance on my cellphone devices. You never know what will happen and when. Customer service has always been very helpful and kind. There has never been an issue with customer service.

I was worried about both getting a refurbished phone and not having a phone for several days! After filing a claim I was shocked to be holding a flawless Samsung Galaxy S24 in a little over 24 hours! I was truly amazed how easy it was and even more so when I filed a claim fairly early in the morning and received a replacement the following day in the afternoon!!! Thank you for your unbelievable service!!!

It was a replacement of my cellphone it went smoothly, zero problems.. I am happy to have this service, I got my device in a couple of days, they were fast with the shipping of the device, The website was easy to understand, and easy to answer all the information needed. I highly recommend this company..

Staff at T-Mobile was excellent in helping to file the claim and returning the damaged phone in the box provided by Assurant. Very happy with the replacement model. The new phone is working well and now has a brand new heavy duty case on it. Pleased with the experience....

My experience was great. After filing claim, process took less than 30 min to be approved and shipped to me within 24 hours, free shipping by ups. I was also happy to see that I actually received the upgrade from what I had which was pretty amazing. I haven't noticed any extra charge to my account for that, I was assuming that they no longer make the model that I had previously.

My phone fell off a nightstand and the curved edge of the phone got hit and it spidered across the entire screen, rendering the top half mostly useless. Grateful that I opted to carry insurance that I'd considered cancelling at once point, I put in for screen replacement. After attempting to get it replaced, through no fault of the insurance, I called the insurance and explained the situation with screen replacement and requested to replace the phone.* We walked through the process, I paid the the fees, the phone came and it is a new phone (not refurb) and the same color I had originally. That was unexpected, but nice. Overall it was a good experience and I'm glad I kept the insurance. *The repair shop was short-staffed, really behind on fixes, said my particular phone takes at least 3 hrs to fix, and I'd have to leave it overnight, but I need it for my job. It was a bad situation all the way around. Didn't have a spare phone laying around that I could use as a backup.

I was able to call in to Assurant program and got my damaged phone replacement with the same exact model which I owned. The deductible of $99 + fees are reasonable. Once I received my new replacement phone, I was able to transfer all existing contacts, apps to my new phone and then sync everything from my iCloud account. Thank you.

Replacement was quick and easily arranged. Well handled. Replacement phone was rapidly mailed within 48 hours. Very much appreciated. Cost for replacement was in accordance with agreement. The telephone is important in my work and rapid replacement is important. Thus, the rapid replacement was much appreciated. The insurance agent was polite and concerned. She took the details exactly as available and was supportive in arranging the replacement. This was much appreciated. Staff service should be complimented. Many thanks to all.

Was very easy. Phone came very fast. The only thing I was change if I could was the price for insurance. I think if you pay every month for insurance phone should be free or close to free so it is easier for people to get phones if it is broken or lost.

Everything went just perfect. Filed the claim one day and got the new tab with the next. Very easy to set up the new tablet and very easy to return the broken one. Very impressed. Would recommend your insurance to anyone.

Assurant owned InsuranceClaimCheck.com is horrible! Assurant owns InsuranceClaimCheck.com which processes insurance claim checks for mortgage holders. After filing a claim with our insurance company (State Farm) following a storm that damaged our home, we received multiple checks from State Farm to cover the costs of the repairs first tree removal, then water mitigation, then asbestos abatement, etc. Each check was made out to my wife and I as well as our Mortgage holder. Before cashing the checks, each check had to first be sent to InsuranceClaimCheck.com who would require an inspection followed by 21-30 days to do a simple endorsement.

Process was very fast, and easy, I submitted my request online and it was great, this is my first interaction using this service. Thank you I am very satisfied. Replacement phone arrived in less than 2 days, easy set up and good quality. Very smooth transaction. Would recommend this to anyone.

The replacement for the damaged item was extremely fast. Also, the website experience was very speedy, sharp and neat. It is much easier than expected. Insurance claims can take forever from my experience, so being covered is worth it as long as the premium amount per month is decent.

I was close to the Assurant repair factory in Lewisville and tried to hand it to them there, but they made me take it to the local post office instead, it could have saved you all the postage and gotten into the system faster if there was a way to check in the shipping label at the visitor door of the factory in Lewisville TX. But glad it worked out and I got my Spectrum Bill Credit after all, TYVM.

Like I described in my last comment it was an easy transaction and very professional. Everything went smoothly .... I have nothing to add really other than how easy it went and I would recommend Assurant Phone Insurance to all of my Friends and co-workers. You made my experience wonderful and easy and stress-Free. Thank you again for everything.

I had a good experience overall with my phone exchange. I love being able to rely on Assurant for their service and care when I need them. I'm appreciative of their commitment, dedication, and quality to the customer experience. Having insurance is one of the main things that I rely on when having a phone and service and I'm grateful.

There is need to improve on shipping policy. Like make the delivery to be 1 day or 2 days delivery because you can imagine the stress of not having your phone with you for period of 3 days or more. Apart from that every other area is good and perfect. I love my replacement phone and it’s working perfectly.

Phone was damaged and had to be replaced. The insurance process was easy and stress-free. The instructions for return was simple to follow and the representative on the phone gave directions to eliminate complications. Phone was damaged and had to be replaced. The insurance process was easy and stress-free. The instructions for return was simple to follow and the representative on the phone gave directions to eliminate complications.

It was at least a 45 minute drive to the suggested screen repair location. There needs to be more locations in Miam Dade. There was ONE! I was not driving 45 minutes for a $30 fix. It cost me $105 to replace the phone which addressed the cracked back as well.

I was very impressed by the ease and level of service. Thank you so much for making what could have been a stressful process so easy and efficient. My phone died and was not sending texts which are very important to my life and my business. The overnight service is much appreciated.

Excellent experience but the website has limited number of options to make the claim. Also, some people might prefer to talk to a representative than filing the claim online, which is almost impossible. Nonetheless, the online process to file the claim was self explanatory and easy to follow. I would recommend this insurance to everybody.

I was satisfied with the replacements and the speed in which I received them. However on the z flip 4 they have me black instead of the pretty baby blue I purchased. They should have called me to give me other color choice options instead of sending a generic color. That bummed me out!

Everything was excellent work. Thanks for your service and quickly returning a new iPhone 14 plus back to me for excellent usage. It's a great day down here in Florida. The weather is really wonderful to use my new IPHONE 14 plus and enjoying the wonderful music from its very small speakers.

Damaged my device, input claim and received my device in a timely fashion, within 48 hrs. They provide you the tracking # once claim is approved and return box and instructions are included with shipment. Very easy and the online app is even easier to file claim, as long you have all your info.

I would of like to have a pin key to open my device to retrieve my sim card. I had to take it in to a T-mobile location to get the transfer started. Due to my work schedule it wasted 2 of the days of my return. During the transfer process after I brought it home the phone was on 31% lucky I was able to charge it before it died and I lost information during the transfer. All in all most of it was a timing issue.

I would have like to had gotten my phone delivered over night. Like in the past, the service for delivering my Iphone was much faster than this time around. Also in the past I was able to take care of the replacement phone through a phone call. This time I had to do it through the website.

I don't think 10 days is long enough time to return the product back (in my case my phone). I still have completely transferred everything off my old phone. Because I have been working. I will sendup paying the $200.00+ to return my old phone. I went to my local Spectrum store to see about having them do this for me. I was told out right that they couldn't do it because it was replaced by the insurance company. I asked them what that had do about transferring everything over. All they was that they were sorry. So, in the meantime I have called Motorola hoping that they could help me. They helped as much as they could. I am also trying to find out how I wipe my old cellphone clean before I send it back?

My grandson dropped his Razor phone during a hike. The screen came apart but the phone still received calls. It just couldn't do anything else. I called T-Mobile customer service who walked me through the steps of filing the insurance claim. Assurant was so easy to work with. From filing the claim, to them sending all the packaging return instructions. Thank you so much for taking the stress off of me trying to figure out what to do and how to do it. My grandson will be so happy to have his phone back.

The worst in 20 years. I had to wait a week for a phone and see a outside source to do what your so-called coverage is supposed to be doing. Need to rethink and retrain in-store staff and coverage company before thousands of others are thinking to abandoned ship.

I received the replacement phone in decent time. However, following the directions to turn on the phone and follow the prompts led me to a stalled/frozen phone that it took me 5 days and 3 T-Mobile store visits for an associate/manager to figure out how to help me.

Excellent Customer service! The process was effective and I received my replacement in a timely fashion. I will recommend Assurant to all of my friends and family. I no longer pay for a cell phone without having 360 assurant.processing.center@assurant.com as my insurance on all my devices. Thank you very much for the opportunity to be insured through your company.

I was very surprised how easy it was to file my claim. Within minutes of filing, I received a confirmation that my claim was accepted. When the new phone arrived, there is box on how to ship and close and seal the box. I am very happy with my phone. I will recommend getting insurance on your cell phone. It is truly worth it.

The Replacement Phone came in 4 days. I had to purchase a prepaid phone to use in the meantime. It would be nice to receive the device in at least two days without having to pay an extra charge to expedite. Also, there needs to be more specific instructions on activating the device or have a QR code that will take you straight to the activation link.

It was great for me because I received replacement phone in a timely manner and I told a friend to get in contact with the company because her was acting up. Also she is with Metro pcs by T-mobile also she wanted an upgrade because she had her phone for two years and it is time for a new one.

The phone came in very fast, it was easy to do. I was very pleased with it, definitely would recommend... The next steps were easy to follow.. The phone was in excellent condition, the protection 360 is I would definitely recommend it. It's easy to do. Just gotta follow the steps.

Filing a claim in order to replace my iPhone 12 phone was extremely easy- much easier than expected since my phone was so old. There were no questions asked and I did not experience any problems. The new iPhone 12 (refurbished) arrived promptly as promised. The return package was very helpful.

I thank you so much for being so fast, it was the utmost experience I’ve ever had before. The prosperity from T-Mobile that was progressed in front of me, has been the greatest experience I’ve ever encountered, and I can’t express that enough, from any mobile carrier.

My phone just blinked out on me. When I contacted your office they understood the problem, and promptly replaced my phone. I will refer my friends and family to use your company. The personnel was courteous, friendly and knowledgeable. The Phone was replaced in an expeditious manner, and I was able to continue on with my service.

I got a same model replacement phone in a couple of days, My apps, photos, contacts and everything else was backed up on the cloud. I did need some assistance from TMobile store employee to get the phone fully operational as texts and email worked but I could not receive and make calls initially.

Everything from filing out the necessary information to getting the phone was very easy. Appreciate the ease of the whole process. Would recommend getting this valuable insurance. If not due for an upgrade it is a cost effective way to get a phone and quickly.

Easy to make a claim for damaged, insured device. I received the refurbished replacement that is like new and returned the damaged phone in the box provided by Assurant. It was easy to do and no hassles.

Website was very easy to navigate and claims process explained clearly. No waiting to find out if replacement was covered. Got phone within 48 hours. No muss. No fuss. And returning device process was just a simple. Clear instructions that included necessary shipping return label were sent via email and I was notified via email with updates the whole time. AWESOME!!

I had a good experience with Assurant. They was very helpful with sending the phone out. Fast delivery. They help with a lot of customer needs and I'm glad that they are a part of T-Mobile. T-Mobile made a great decision when making Assurant a warranty company. Assurant is one of the best warranty companies I have ever worked with and would love to do business with them again.

I enjoyed the experience in working with the company in exchanging the phone and trading it in for something newer. I will be more than happy to tell others to choose this way as well. It is easier and simple. I am very pleased with how the process was done and handled. I will do more business with the company when it comes to trade in my phone.

Worked out well. I was amazed how fast I received new phone. I was very frustrated when my phone became inoperable but I had the new phone at my doorstep in a day. I hope this phone last a very long time but feel good knowing I could use the insurance if I need to. My phone fell down a flight of stairs.

It was very easy and fast to replace my phone. I just hope the new phone works good because is not new but a fixed replace. The replace arrived as soon as the next day!!!! And the return was very convenient and with options of places where I can drop the broke phone and possible to turn in back.

The process was straightforward. With no curve balls or hoops to jump through. It was fast and easy. With most insurance claims it’s always some type of unbeneficial disclosure or terms that doesn’t benefit the customer. But I did not experience that on this 360 claim. I’m very pleased.

It was quick and convenient to get a replacement. The only thing negative I have to say is the person I talked to do a claim had a foreign accent and it was hard to understand what they were saying. Other than that everything was a great and smooth experience.

The device replacement process was easy, efficient and completed in a timely manner. If I would have been able to leave the damaged device with my carrier and have them send it back, that would have been helpful. Overall, this was a good experience and worth the cost of the coverage.

I had a great experience using this service. It was fast and efficient. A big plus was how easy it was to file the claim and communication that was given to me after. After receiving the replacement the directions to send in the broken device was also so easy to follow.

My phone arrived the next day. It was pretty simple to switch over once I read the directions a 2nd time. I wasn't exactly clear on which Sim card to use, but I figured it out. Transferring my files also took some time, make sure you clean anything you can from the old phone before you start.

Having insurance is good at times but when the deductible is as high as the phone it makes no sense to pay that. You can just purchase a new phone. And everything shouldn't be done on the computer. Most elderly people like myself can't keep up with this new stuff.

While on vacation I was knocked down by waves and my phone went with. Phone would not turn on again. When I got home I filed my claim. The whole process online was so simple. Within 2 days I received my replacement. Very pleasantly surprised by the whole process and time frame.

The WORST! They have charged me multiple times for renter's insurance when I constantly prove I have my own renter's insurance. I have to call for them to reimburse my account. What an INCONVENIENCE!! STAY AWAY!

Receiving new phone was great. It's the after process on setting phone back to what it was the Hassle ... After I called to express my frustration of paying 27 to set up phone wasn't much done and clerk was Rude...So my 27 went towards my bill but I still felt Unsatisfied with the service.

Quick turnaround. New model received and worked flawlessly. Fast setup to get me back online for work. Easy setup, quick charge time, newer model was provided return box and label so once new phone setup and working, easy to ship the old device back. Just dropped off at United States Post Office.

I recently lost my phone and was worried about the hassle of filing an insurance claim. However, Assurant made the entire process incredibly easy and stress-free. The online claim process was straightforward, and within just a day, they sent me a replacement device! I was impressed by their efficiency and responsiveness. Thank you, Assurant, for turning a potentially stressful situation into a smooth and positive experience. Highly recommend their service!

Hello everyone, first time using, so far so good. Really needed insurance for my phone because can't risk another accident and don't have insurance for it and having a total loss.. This gives you peace of mind. Advice to everyone, don't go buying a good phone, without any insurance, you might think you don't need it, but then things happen. So that being said, to what is concerned to me, can't be happier to have purchased this package. Thank you all. E M. Thanks.

Everything went smoothly and quickly. The price for my plan is a great value. I would definitely recommend this service to anyone I know. I was so worried about the process until I went into it and it was a breeze. They replaced my device the one of the same and I am so happy because I love my phone and was devastated when it broke.

The phone came so so so so very fast. What a surprise to me. Very pleased with the whole process. I was hesitant at first thinking I would not get replacement but I have no complaints at all. That's all I can say for now. It was so worth signing up for the plan.

I must say that my experience with the replacement of my damaged iPhone 11 is very impressive. I could not ask for a better outcome when it comes to receiving stellar service. I was prepared for some complications with my claim but instead received the total opposite. Customer Service is certainly top-rate at your entity. Thank you.

The claim process was fast & easy. The representative over the phone was also very helpful & guided me with the right steps throughout the whole process. I got the device within 2 business days. I was excited but found that the device was a refurbished one, as it had got smudges & dust on & around the camera lens.

Great experience overall. Would continue using this service. Just wish the approval process took less time to know whether they will approve new phone or not. Other than that the product was exactly what we wanted.

Thanks for the support and understanding. I received the equipment promptly in really good shape, instructions were clear and account is in good standing. Would be good to include a link for video instructions in case is needed and options for another languages so people can use the language that fits best.

It was easy to file for my replacement and the customer service was good and the website was easy to navigate but I didn't like it the time it took to receive my replacement because I was 4 days without my phone and use it for work and school....Overall the experience was good....

The claims process was easy and efficient. I filed online using my phone in a matter of minutes and received a confirmation right away. The replacement phone arrived in less than 24 hours. I was delighted that a prepaid box was included to return the phone. I was very impressed and my son was extremely happy.

No troubles. Easy peasy! Thanks. I am satisfied so far with the device I received and the ease I experienced in taking care of this issue.. I don't have any negative remarks about this situation. I look forward to dealing with you guys in the future because I have had some difficult encounters with other cell phone companies in the past when it comes to completing claims..

Went to 2 T-Mobile locations. Stood in line 45min. at 1 place only to be told they could not repair.. The other store never was told this the weekend so with your expedited it doesn't start till Monday. I have a disability child and no phone service sad.. If anything would have happened I would have been extremely stuck not having any phone service. I depend on my service..

It was a good experience all around. The instructions once the phone was received were not super clear. I erased my data on old phone before I even started up new phone. It took me forever to link the new phone because of that. Replacing the phone was super simple though. Once it's past a year. The phone was pretty much replaced no questions asked.

The Assurance Phone Insurance is truly worth getting. My new phone was delivered in a timely manner. I only had to pay my deductible. The T-Mobile representative actually reminded me my replacement policy is still current. It is truly refreshing when the insurance policies I buy are honored so well.

The phone arrived quickly and was in new condition. It was very simple to file a claim. I would recommend that everyone have the protection plan on their phones. The return process is simple as they provide you with the return box and postage is included. I highly recommend T-mobile to all friends and family.

App appended my town name to my street address, so it displayed twice. Received an error message that address couldn't be resolved, which could delay shipping. Clicked "Edit," but address field was not editable. Device arrived on time, but seems like it would be an easy fix to allow users to correct information.

My Samsung Note 20 5G Ultra has a bulging battery and no longer take charge. I filed a claim and was informed of the replacement. Initially, I was worried about getting a refurbished since my phone was purchase brand new. However, I received Galaxy 21 Ultra with the same features and so far working as intended. Excellent Service.

I was able to file my claim on my mobile phone quickly and easily. I got a reply shorty after making the claim. Overall, my experience with the insurance claim process was excellent. The replacement phone arrived quickly, and the included return box for the broken phone was a convenient and thoughtful touch.

Before I got my ZFlip 3 I did a little research and saw a few people had issue with the middle section of the phone where it folds. There's also not a lot of protective cases out there for this model so I kept insurance on it. Just my luck I dropped it in such a way that the top half of my screen had no touch sensitivity while the bottom had barely any visibility. After my claim was filed I got my replacement the next day.

The whole process of getting my damaged phone replace was smooth and quick. Great customer service when I called in for my replacement. Shipping was also good. I got my replacement faster than I expected, so that was really satisfying. Definitely would recommend to anyone trying to replace their damaged phone.

Was extremely happy with all aspects of of getting replacement phone from filing claim to receiving phone in timely manner. Only problem which was small was had difficulty making payment directly on my claim but was quickly resolved by customer service. I was definitely pleased with the company and will continue to use the services they provide. I'm not a writer and usually don't make comments or write reviews but felt this time it was warranted.

My daughter's iPad screen was smashed and we filed a new claim for it that night, and in return our new iPad was shipped and delivered the next day. The entire process was extremely easy with the transition from the old iPad to the new one. We were able to pack up and mail back the old with ease.

Great service, just needs to be detailed about how to smart share when the screen lights up on the broken device but shows nothing on it. I had to research it on Google to find out how to transfer my information over with a broken screen. That will help a lot, also include the pin to remove the Sim card too.

I'd just like to take a minute and thank you for the excellent customer service. My husband is very accident prone and that includes his phone also, and we've received prompt service each time there was an issue. I really appreciate it. The claim process is easy to use on the website and that is great for this busy world we live in.

The wait is too long, The staff is very rushed. People are too rude to staff. Staff handles it well,, these people in this area are very impatient, and don't like to wait. I'm retired, so I have no problem, but I feel sorry for the staff. ANother place is really needed in this area, you want good customer service, well then bend over backwards and put in another store.

Replacing the phone has never been so perfect before, T-Mobile has gotten itself an insurance company that represents itself pretty good overall. I am very happy and satisfied with the product that am paying for, I would recommend this to all my friends and family.

Everything was okay. The tiny piece of paper with the instructions that came with the replacement phone had such fine print that it was very hard to read. It would be helpful if the print font was just a little larger so it was easier to read. We did receive the replacement phone within 48 hours.

The app was definitely user friendly and very easy to follow. Starting the claim was very quick and I must've been done in less than 5 minutes. It was something that shocked me, because I'm used to having to make time just to make the claim, which is something NO ONE likes to do.

Company was horrible to deal with. Sat down with Spectrum the company they are covering insurance wise and read the term of service and cancellation policy. This company will make up their own rules so they won't have to cover you and save money even tho you are paying for the insurance just to save money, extremely rude employees and supervisors and offered no help or assistance at all besides making up policies at the last minute to avoid paying a claim or honoring the claim.

After writing my review on Consumer Affairs, I was contacted by Assurant. It took a little leg work but they were able to resolve my issue to my satisfaction. I gave 4/5 stars because of the time it took and difficulty.

The phone came the same day after I paid in the store. I received a tracking notification shortly after leaving the store. The return information was not included and requires going online for it. This is one step I could do without. The phone's appearance was similar to a new one. There were few scratches.

I recently had the pleasure of working with Assurant. They made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance that puts customers first. Great and fast experience. Everything went smooth as expected.

Recently dropped my new phone (only had it 3 weeks) and had to replace it. I am so thankful I opted to get the Assurant 360 insurance. It not only saved a lot of $$, but filing the claim was quick (I went back to the store and got them to do it). Had my new phone in 2 days. With it was a postage paid box to send in my old one.