Assurant Phone Insurance Reviews

It was super easy. Hassle free. Took no time at all to file my claim. Step for step. Thank you for providing great service and easy set up. This is most definitely the way I will be filing a claim from here on out. And customer service was also amazing and made it a breeze.

This was a very easy process to complete all the information that was needed was very clear to understand and very clear to input. Stressful situation was made much less stressful by the clarity of this website. I would recommend the service to anyone. In a situation similar to this, whether your phone was stolen or lost to go, through Assurant is a simple process, and you will be satisfied by the end result.

I had shattered my phone by shutting it in a car door. My screen protector took most of the damage but a quarter of my screen was also damaged. Filed a claim online and got my replacment in a couple days! The entire process was so easy and fast! I am very glad that I took the insurance coverage when I purchased my device.

Aaron and Marion who assisted me was the best customer service I have ever talked to. They are both super friendly and I finished my claim in just 20 minutes. Thank you for Aaron and Marion. All my questions was answered and my claim form was easy to fill up.

It a good experience, simple to both understand and to fill out. First time user friendly and very helpful, although appreciated this part can be confusing and a bit excessive, but appreciate that one cares for feedback! This part is a bit long and feels a bit unnecessary, and for many this part can be very hard and complicated. Although the overall survey was a good and easy experience this part is a bit frustrating and time consuming.

I was partially assisted with customer service and then forwarded to the Assurant online process for completion of claim to be filed. All information needed was presented one at a time and was very effective and submitted along with the deductible for the phone and insurance policy. I recommend this to anyone. It's so easy.

Once my local store was able to explain to the customer service how to reset mine it was an easy task. Prior to it being explained to the customer service agent by the young lady at the store. If it had not been for her it would have been almost impossible.

This claim, since it was a replacement, was smooth and easy and efficient. I am very satisfied. I had another claim not a replacement and that process not as smooth. I still have that claim open and pending because I cannot find a shop to replace the cracked screen in a timely manner.

I found it extremely easy to navigate my way through the web site and its features. Everything was simple and easy to understand. It did not take long to fill out my claim. It was easy and no errors when filling it out and was not complicated to fill out. I thought the experience was great and think the website is easy to navigate through.

The website, overall process (questions asked, amount of information, navigating) is easy, quick, and seamless. Cut clear, and precise. The money I have paid every month to protect my phone (which I use for my 3 jobs) and Assurant is definitely putting my money to good use. Assurant has earned my trust with the security of my information, the agreement between the company and I was clear and concise, and how they took into consideration the need to stay user customer friendly. I appreciate your services and support! And for as much as I appreciate it, I hope I won't have to use my plan anytime again in the near future. I'm sure you understand.

I was highly satisfied both in filing the claim and how quickly my replacement phone arrived and the instructions for shipping the damaged item back. Also you responded very quickly. The my claim was accepted and how long it would take for delivery and it arrived 1 day earlier. Would recommend your service to my family and friends.

Had a good experience when I used the device protection company to file a insurance claim. My phone was ran over at a job site and I needed to get another device as soon as possible. I was told it should be next day air. The actual claim was easy to process too.

This process was easy but expensive due to us paying a monthly fee and now this expensive deductible and still trying to pay off the phone but I do understand that people comment fraud but my phone was stolen while on the metro. People told me to track it and call the cops but I'm not trying to go to a dangerous place for a phone or get anyone in trouble if they're trying to steal on Christmas.

I had an excellent experience with the insurance claim process for my phone. Navigating through the website was a breeze, and the entire procedure was not only efficient but also remarkably fast. I appreciate the simplicity and clarity in the steps, making the entire process straightforward and user-friendly. The website's design was particularly impressive, providing a seamless experience from start to finish. The straightforward approach and speedy resolution were exactly what I needed during a potentially stressful situation. Kudos to the team for creating such a user-friendly platform that made the insurance claim process hassle-free.

The entire procedure was remarkably efficient and user-friendly, completed within a matter of minutes. Throughout the process, I received detailed and complete information, enhancing my understanding and comfort with the service. My satisfaction level is high, and I would strongly recommend this service to others without hesitation. The sense of security and protection I've gained since enrolling in this service has significantly contributed to my overall contentment and peace of mind.

My son is horrible with phones, that's why we carry the insurance. Last May we returned phone screen damage. Post office misplaced it, was found and returned. We got billed and in fall paid for phone. Sent shipping info in. But never got money back. Then again same phone returned within same week. We tracked till delivery. But now they want 670.00 for phone they say they didn't receive. Now here we go again. We are waiting for replacement then will send phone back with signature required.

Well first I'd like to thank your team for being very polite And courteous. Everyone was nice and patient with me and it went a lot faster than I thought It'd take and easy. I will continue to be a loyal customer. I don't think y'all need to change anything except phone malfunctions jaja lol thanks.

We paid monthly to receive coverage on our phone. When we had damage done to our phone that they were supposed to cover they fought us on it and denied our claim. After at least 20 to 30 hrs spent talking with them about how they need to honor their promises made on their website, they finally agreed to cover our phone. Only they didn't because the tracking information they provided was faulty and the damaged phone got lost in the mail. They did not honor their promises and I am turning them in to the Better Business Bureau. Do not under any circumstances sign up for this coverage. It's a scam!

My experience with Assurant has been excellent! The service was top-notch! They were courteous, friendly and very helpful. I sincerely wish to thank Assurant for making this process pretty much stress-free! I just wish other insurance companies could have service this prompt and on cue! I would encourage my friends and family to carry Assurant for any phone device!

Quick and easy. Did not need customer service for help. Did it all on my own and did not need to go to my local phone store. Just did everything online. Quick and simple. First time doing it online and the claims was processed fast and did not need help. Always did it all over the phone. Online is quick and way faster.

It was good experience with you Guys and I will recommend T-Mobile to friends and family. The Customer service was Great and very helpful because I'm not phone savvy, I didn't know how to switch my contacts or anything, I just want to say Thanks to 87th and State Street.

Surprisingly speedy, easy and I am satisfied with my replacement phone. I did go to Xfinity to transfer my info, and I did not know if I should use my Sim card or the one that came with the phone. It took two hours at xfinity for them to transfer everything. I thought that was excessive.

I found the telephone service reps/ attendant to be supportive to my disability and the stress that had overcome me from the lack of support at the on-site location. Their level of professionalism, consideration courtesy was exceptional. I had spent hours being transferred from one rep to another being asked the same questions and going NOwhere. So to finally get my new phone and the solution resolved was helpful. In the future there should be access to in person services as not all people are computer literate and call communicate by phone. There are a very few of us on the planet that still need on site assistance.

My phone fell about a week ago, and it was working fine. Then Sunday, the screen started acting up. The screen would close off the apps that I had opened. The screen would go blurry, change colors, and move to a different app. It has not been working properly, and I have not been able to use my phone without it acting up.

My experience with Assurant has always been good. Their service is fast and effective as well as dependable. I've filed a claim with Assurant twice and both times the service I have received has been honest and quick to the point. I would rather work with Assurant any day over Google's warranty department! I am so happy with our phone insurance and highly recommend Assurant to any wireless customer.

The first phone I received didn't work so I had to go through a whole new claim. This would have been a completely different experience if they would allow the original claim to be updated. Instead, I had to go through the claim process all over again. Overall not bad.

I was very satisfied with the way they help me getting another phone and sending the damage one off. I really love their service and they were very helpful on my new phone. They have my business and I love the Bluetooth speaker that I got from there. I don't know what else say about the company but it is the best cellphone.

They helped me very easily. I could not have asked for a better team. If not for their diligence and patience, I might have not received a phone so easily to replace the damaged one. No complaints against T-Mobile or their employees. Thank you, thank you, thank you.

It was very good and easy to file. My claim didn’t take it long at all and was very good and fast. No errors, didn’t have no problem at all. I will recommend everybody that your site is easy to file your claims when needed it fast. I appreciate your help and support with getting my new phone.

Easy and pleasant. I enjoyed how nice and patient my insurance agent was. They made it so easy to get my new phone. My experience was pleasant no lie, I appreciate the good work. Keep up the great job you're doing. You will be recommitted to a lot of my friends and family members. Thank You so much.

Filed claim for Chipped & Cracked Oled screen on phone after a fall. Claim process was super quick and easy. Several same day repairs sites available for me to choose from. Loved the ability to save progress several times during process.

Phoned have been cracked in the front. This service online was cheaper. This was very easy to file without any misunderstanding. I will prefer anyone to do this instead of being on the phone for 30 minutes. So this way to file a claim is better and I have had no problem with anything while filing this claim. This is stress free and thank you Metro for finding a better productive way to file a claim.

Filing and insurance claim for my broken mobile phone with Assurant was simple, efficient, and convenient. The process was quick and uncomplicated, straight and to the point, with no unnecessary questions or requirements. As a result, I intend to purchase their protection plans for all my devices, now and in the future. Thanks Assurant.

Great experience I had while filing my claim. I decided to get new iPad 9. I decided to do the jump upgrade during my claim. This way I can just go ahead and get the newest product while getting something that will not cut my hands when I use it. I feel that would be the best option for me. Thank you. Have a good day.

Easy, convenient, sometimes annoying, seems like the insurance I pay monthly is wasteful because how still having to pay out of pocket to replace or get a new device. Second device had to be replace. Same as the first. It got stolen, first device I received back from law enforcement and y'all wouldn’t unblock it.

I have no problems with filing the claim. It is actually easier to do this online. I only feel like the insurance is pretty expensive. It is so hard to maintain in this world as it is. Things are very expensive. Especially with cellular devices. They are, what I feel, way too expensive. But this is just my opinion.

Broken screen needed to be repaired. Took to T-Mobile and they helped set up the Assurant claim. Needed to take to repair location. Only cost $30. Thank you very much for the assistance regarding the broken device. I really like the fact that I can just get the screen repaired and save myself $70 that way.

Line showed up on phone months ago. I tried to do a claim then..Now the phone will not work right. Every time I’ve had to do a claim on this phone I’ve been helped. Thank you so much for everything you do for us to make sure we have a working phone.

The claim was an easy experience and I hope that no one can access my personal information. Especially around holiday times. I am glad to be a t-mobile customer. May was a huge help in helping me to file my claim. I really recommend the quality service. I really appreciate the care and listening that May provided. Thank you again.

This is unbelievable how many people deal with this! I am dealing with the same thing! I sent in the device in september and they waited until the end of november to add 500 dollars for the phone that they said I did not return but I did. They automatically took out the money after I went to the store and got a collections hold on it. When I called to get a refund the person said someone took off the hold, took out the money, and put the hold back on and that that shouldn't have happened. They sent the refund in just for me to be told the refund was not approved.

Cell phone fell in the ocean in shallow water. Upon retrieval the touch screen didn't work anymore. The phone was fully functional except the touch screen. When we returned home from the boat, we went to the Sprint store. They said we needed to call the claim number and once processed a replacement phone would be mailed to us.

Fast and easy process. Would definitely recommend this process for everyone. This was fast and easy process. Step by step details with easy steps to complete process. This is my second time using and I love it. Phone has a crack on back of phone as well as camera won't focus and I know they will fix or do what they have to do to satisfy us.

While using this website it was fairly easy to fill out the information for the phone claim. I am happy on how easy and stress free the claim was. Thank you for an easy website experience, I am super grateful.

Filing a claim with Assurant has been easy and painless. The convenience of the process is impeccable. I got a quick response on the approval of getting my phone screen fixed. I highly recommend using this company for claims on cell phones, they are quick and accurate. Filing a claim with Assurant has been easy and painless. The convenience of the process is impeccable. I got a quick response on the approval of getting my phone screen fixed. I highly recommend using this company for claims on cell phones, they are quick and accurate.

Took only a few minutes to file my claim, and received confirmation by email right away. Received my replacement phone the next afternoon with return packaging for the return of the broken phone. So from start to finish 24hrs and I went from broken phone to new phone. 100% satisfaction.

Black line show in my display in the top part of my phone. The show the the messages don't show, is why I need another cell. Only the bottom of my phone work. The top not work'. But with the good service from Xfinity very soon I receive the new phone'.

The site was easy to comprehend. I had no problems at all with filling out my claim. I would recommend to anyone. The response to my claim was quick. So keep doing what you all do to help us get through the claim with no problems. Thank you for your service.

I'm start with saying I love T-Mobile. They the best for the price and service. This 5G network been good so far. I don't have no complaints. It's been so good for rapid response when you damage your phone and need a replacement or repair. They the fastest at what they do. I like that about them and I wish T-Mobile can upgrade their promotion with products like phone, watches, tablets, laptops. That would be great.

It was quick and easy to order another phone after I lost mine. I'm glad I had Assurant to get me another phone. There weren't any problems getting another phone ordered. I just called TMobile and they gave me Assurant's phone number. I then called Assurant and they texted me a link to get a new phone ordered.

I was so very happy and satisfied with the insurance claim gentleman that handled my claim. He was very respectful and caring and accurate and confident in how he handled the claim. I will tell my friends and family about Assurant.... I will let all my friends and family about the insurance company.

Site all the way up to the choice in phones was excellent thanks you. That is all that I ask is for more updated devices in the OnePlus name as this is my preference in the cellular device of my choosing. Much appreciated. As for the service excellent all the way around. Very much appreciated.

Assurant always delivers fast and timely. I have no complaints. Best phone insurance I've ever had. The rates are fair and customer service is great. I'll definitely keep using this service. Never been more satisfied. Thanks Assurant! My phone came literally the next day. So fast it's crazy. Keep up the good work yall. Love it.

They are very professional, precise and to the point. I like that. I was amazed at how fast and accurate they handled my claim. I don't think that they can improve anything further. They have a grip on what they're doing. Whoever wrote the program is a genius. I totally satisfied with the service.

Very easy. Very quick. I thought the claim process was going to be confusing for an old guy, but turned out not to be at all. This the first time I have submitted a claim and thought it would be a hassle. Not at all. I like T-Mobile, cookies, and chocolate cake.

My phone stopped connecting to the cellular network and kept cutting in and out and was not getting any bars like the other phones around me so after days trying to figure out the problem with my provider I opted to have it replaced. Process was smooth and easy except for the reason I was placing it. There was nothing for mechanical failure or cellular network failure. It was almost entirely accidentally related.

Not happy, and really unhappy I pay for the insurance for a lot of unnecessary issues to get my broken phone replaced. Then to be told it would be overnight on a Thursday evening and not get my new phone till Monday evening. I wasn't happy... Now the new phone I received automatically has issues.

This process was super easy and fast. I’m so glad that I went through with this process. The website was straightforward and simple. I can’t wait to received my new device soon. Thank you for this opportunity. I would love to do reviews for rewards in the future.

My phone suddenly stopped working. I could receive calls but could not call out. I contacted Assurant with the issue and the next day I received the replacement phone. I did not expect such fast service, but they came through like champions. I would highly recommend this service to everyone.

Initially my concerns were met with resistance and a response of NO which shouldn’t have happened. The phone was purchased and under contract the entire time of purchase and supposedly at the time the claim was filed. Only after the situation was escalated to another department and more research was afforded the matter was resolved, immediately.

Well I don’t know whose fault it was, I did file the claim then I have to file again. Anyway now it’s done now. It’s ok and I hope it will not happen next time. I had no phone for three days. Anyway today I talk to somebody. They was helpful.

I accidentally dropped my phone off my bed and the screen cracked. This is a Revl 5 phone and I need to keep in contact with family and for medical appointments. From now on, I will try to keep my phone away from the bed's edge. That is all that I can think of saying.

Using the Metro by T-Mobile and Assurance claim website was very fast, efficient and pain free. I can not think of anything that could be done to improve this website. Once you reach the top tier, you are unable to go any higher. Therefore, one does NOT try to improve and/or change the best. Honestly, start to finish took 5 minutes. My experience today, was far better than the last time I used this service. Well done!! Bravo y'all!! Amazing!!

Excellent all way through claim process. Smooth sailing! Kudos Assurant. The fields required of information was very simple straight forward. I'm speechless but yet writing a review lol. The experience was pleasant.

I lost my new phone during a family emergency. I went to the T-Mobile store to get a replacement and was directed to file a claim. I could not file the claim in the store because the process was automated. I filed the claim on my home computer and the process of filing a claim and getting a new phone shipped was stress free and easy.

Was fast and easy to submit a claim. I like that you can do an in person or same day fix on the phone and don't have to mail it in anymore. It's more faster and convenient to submit a claim but what happens if they can't fix the screen? Idk.

I will suggest when sending out replacement devices, it should be in their original pack and not just a regular box. That way it will boost customer's confidence in Assurant T-mobile. And at the end everyone will be happy. Thanks, I look forward to doing business with you guys.

The filing of my claim took a few minutes to fill out the claim form. After I finished filling it out they wanted me to double-check my claim to make sure my claim was accurate from my reason for a replacement phone to my personal details including my address, apt and zip code.

I submitted my claim as required, and as it was submitted I was immediately advised that my claim was successfully completed. I was then able to pay my deductible to complete, the process. It really was very easy. This simple method can be done by anyone even if they are not too computer savvy.

I was very relieved to have the staff at T-Mobile in the Alice Texas 78332 store help me to understand what I needed to do to take care of my issue calmly and with smiles on their faces. Made me very at ease as also with the 1800 number customer care and the representative on the phone at Assurant. It was all a very great and easy to explain to and receive the immediate care and instructions online. Thank You so much. I love T-Mobile Internet and phone service. It's Amazingly awesome. Thank You Assurant.

My husband damaged his phone and I called T-Mobile who contacted Assurant because we had 360 insurance on our phones. The replacement came via FedEx. Along with the envelope to return the damaged phone. It was not the same brand which caused having to purchase a new case, but other than that the phone seems to be working fine. Very pleased with service we received from Assurant.

Lost phone and I am thankful for your insurance plan and company for great customer service. Again thank you I appreciate it very much. I love your support and I can't wait to get my new phone. I couldn't have done this without you. The phone cost me 599.00 and I can't find it. Paying only a deductible helped me a great deal.

My experience with Whitehorse Rd in Greenville SC is always great. They really value me as a customer and try very hard to meet my needs. I will always trust them. They are always happy to see their customers and every time I visit they make me feel welcome.

It was very Satisfying and thank y'all for helping me. You guys are the best at helping people. Everything is ok and I am very thankful for you helping me with all I needed today. You was a great help and I will be recommending y'all to other people to your company and again I would like to say thank you for your time and taking your time out to help me.

It was very nice and fast you'll got this website like this. If another of others merchant do stuff like this then it would be great if they could be one. But I guess it's not going to happen like that. So in conclusion, thank you so much for making this so very simple.

My experience was going well and the fact was I had a complete unusable phone subsided quickly when I seen expedited shipping the very next day! I'd say it was a good experience. I'd recommend mobile to any other person who goes through a lot of phones! Don't forget to get insurance on your new phone though.

Their customer relations rep went above and beyond to resolve this issue. I can admittedly say that not only did they resolve the issue, but they did so beyond my expectations. After talking with Kierra ** on the phone and via email a few times and given my unique situation; she managed to replace my device with an even better model. She deserves all the credit. I was not easy to work with. Thank you Kierra; I am extremely grateful for your help. I hope Assurant knows your value!

The customer service representative was very Polite, professional, patient, and helpful. She stayed on the phone while I completed my fast claim. She was there to answer any questions I had. She also updated notes in the system. She said I could contact Spectrum once I received my new phone. I would recommend my friends to Spectrum.

Needed to file a claim on one of my children's cell phones. The process online was simple and quick. The only wish was for there to be more repair or replacement options made available as choices, especially if the user is willing to pay a higher deductible. Have used the claim services in the past and my overall experience has been very good.

Easy to set up information to get phone fixed from my daughter dropping the phone at school. Took no time setting it up. Now I'm just waiting on an email to take the phone up there to get it fixed. Thanks in advanced for everything you guys do in fixing the phones.

T-Mobile replaced my damaged phone and Assurant provided a package to return the phone. I placed the phone in their package and dropped it at the Post Office. One month later, T-Mobile bills me almost $700 for a Damaged Device Not Received. The USPS says they received but have lost the package. Now, three months later, USPS says they still haven't found the package. We all know how unreliable the USPS can be, but if I used Assurant's packaging and now it's missing, why am I liable for the cost?

You guys make the experience so much easier than anything else. If you've damaged your phone you call in, get your phone fixed, or they send you a new one. It's pretty simple. These guys are great every time. Sibler gets that. I'm going to have a new phone. And before it was a billion pieces, not no more. Great. I'm really excited about this because my phone is junk and now it's crap and now it's in a million pieces, but not anymore.

It took more time than expected to receive the replacement device. This is why I didn't rate it a 5 star. But sending the damaged phone to them was very simple and convenient since they include a box with free shipping. But other than that I was very satisfied! I recommend Assurant to everyone.

I recently lost my cellphone in a cab and had to get another. I'm so happy I bought insurance, without it I would have to pay off the remainder of the lost device and pay for the new one. If you didn't buy Assurant Insurance, get it now. The process is simple and I had my replacement device in less than 5 days.

It was super easy for me to file a claim for the phone, which I dropped accidently. The screen smashed and a couple of the systems stopped working. I really liked the ease of submitting the claim and the prompt attention from Assurant. I would highly recommending them for any person needing insurance for their cellphone.

The Process to file a claim online was easy and stress free. I felt that the process was simple to follow. I appreciate that the phone could be expedited which is a service that I value because communication is important to my family and I. Our phones is how we stay in contact.

My phone was stolen in New Jersey. It took a little while to be helped. Thankfully a lady helped me, I don’t remember her name but she was very kind. It helped me to relax as well because I got so stressed with this situation. Thanks again and hopefully I can get a phone very soon.

Replacement cost of device was low, replacement phone arrived quickly and it was super easy to send my old device in as the return box was included and was already labeled. The new device works great, and is a satisfactory replacement for the old one. I would definitely recommend Protection 360 to anyone who is interested in having hassle free device replacement.

Phone was damaged while working at my jobsite and new phone was needed. Both ladies that assisted me with issue were very helpful and polite. They made the process easier to me as the consumer. I would definitely suggest that maintaining cell phone service with Xfinity is a plus. I would like to refer anyone that is looking for a new cellphone provider to look into xfinity. Any other questions please feel free to call me for more information on my claim.

My experience was excellent, fast delivery and fast phone set up. I had no problem with returning the broken phone. The new phone is up and running with no problems. It was also easy to make the claim for the new phone. I love T-mobile and have referred people to the service.

Had my phone replaced because of cracked screen. They were great. Got it in a few days. They sent me to Phoenix to have fixed but I don't like to drive that far so I paid an extra $71 to have a replacement phone sent to me. Now I have a brand new phone.

T-Mobile's customer Service has always been excellent as well as Assurant insurance is easy to get help and claims are easy. Replacement is easy and quick. My only problem is, in this case as lost phone, I've lost all my contacts and messages from lost phone. I wish there was a way to get this info from someone!!!!

My purse was stolen and my cell phone was inside so I had to file a claim for a replacement phone. Filing my claim didn't take that long my claim was rather easy to file and the website is very easy to navigate. Going through process very quickly. Thanks T-Mobile.

It was a very speedy service despite being on the line for 30 minutes, everything I needed was provided. When I was asked for my pin on the account number they were quick to verify my information to provide a new set pin. I liked how we get expedited shipping when we are being serviced.

It was a wonderful transaction. I enjoyed the way the transaction was handled. And very professional and organized and you can tell they have experience. Thank you very much for the phone. God bless you and have a wonderful. It was a good transaction and very well handled. Thank you.

I dropped my phone and cracked the screen a few months ago. I put off calling to get my phone fixed because I thought it would be a much harder process than it proved to be. The process to fill out the form to have my phone repaired was simple and very fast. I would not hesitate to have my phone fixed faster next time!!

The process for filing a claim for my broken phone was a super simple and painless process that did not require knowledge outside of what I know. It was quick and I got a response instantaneously. It was thorough in explaining what would happen after my claim and how I would receive my replacement device.

It’s was easy to read. Most of it was already filled out before I even started. It was very fast. It was not hard or confusing to follow. It took less than 5 min to file. I was extremely satisfied. I would recommend this to everyone. I wish every customer service or self service was this easy and convenient..

It was better than previous experience because my last experience did go throw making me want to cancel my insurance with you. I've been with you for over 7 years. The way I was treated was unacceptable., I reach out to everyone from Tmobile to Assurant for help. Everyone said that they could not help me.

Screen cracked from a drop. Not exactly sure what happened but I took my phone out of my pocket and there was a crack in it all the way across the screen. I tried to call T-Mobile but they suck when you can't talk to anyone you can understand. So they sent me a link and I did it online.

Thanks to customer service for their helpful service, walked this old grandma right through it!!! From filing claim to waiting on phone while I tried to pay!! My computer skills were lacking but she helped me with kindness and patience. Will use this insurance everytime!

Great experience and very easy to follow directions. Very clear on what you need to fill out and didn't take long at all and the information was not confusing. I would truly recommend this to a friend. Thank you very much. Also the site is very informative if you have any other questions.

This was a 2 step process. I called my claim in. There wasn't a person to speak to. There are several prompts to go through. After that several hours went by and I received a text to finish the process and pay. I'm use to 1 call and 1 person. However, the process was easy.

The rep was nice and helpful in some respects but not forthcoming with respect to the fact that it was not a matter of me just clicking on a link to pay the deductible. Instead I wasted time giving him the details thinking he captured it in the claim. When I signed into my claim I had to start from scratch. I would have preferred if he said, "I need the make and model of your phone and email address so I can send you a link to complete your claim online. Once it's completed you will be asked to pay a deductible based on the terms of your policy of $99." Done....me telling him the details was unnecessary - I thought he captured everything for me to review when I signed in and that I would also provide a form of payment.

I was able to navigate the claim without difficulty just by following on-screen directions that were clearly given. I would recommend Assurant phone insurance to anyone. The claim form is self explanatory thus making it easy to navigate through it easily when reading questions thoroughly before writing a reply to required questions.

When I spoke to customer service they were very polite and they were very customer friendly. They knew what they were talking about and then when I went to the site to finish off my replacement it was very easy and very fast to do. I would use it again and I would recommend it.

Very easy to file a claim for a cracked screen. The value is great as well. The locations are close and accommodating as well. Hope I don't have more claims but this was way easy. Was able to pay my deductible on the website and walk in to get even replaced.

So glad had insurance as phone was taken by child's mom's violent boyfriend. Was replaced easily. Will have to wait until mom and child out of violent situation before give new phone to child. Reporting and replacing went very easily. Once claim done was replaced within 1 to 2 days. Helped along the line by several representatives and they helped a lot

An Xfinity associate gave me the website to use in order to replace a phone whose battery was failing. It was easy to understand the instructions, and their response was VERY prompt. To get the replacement phone BEFORE sending the failing phone back saved me from much inconvenience. I cannot recommend them highly enough!

Paying a sixty dollar deductible for button failure to undamaged device in about four months of new purchase. Deductible should have been waived seeing an undamaged device in a military grade case and tempered glass screen protector that was assembled by corporate store associate. Thank you for considering my experience.

Awesome. Every time I mess up they had me covered and done it fast. I have had at least 7 phones broken or destroyed completely and they have yet to let me down and it is very quickly turned around. Never I'm almost 60 seen a company with this approach to customers.

It was an excellent turnaround time from making the claim to receiving the replacement device. The packaging was also excellent and very protective. It was an impressive, easy and smooth process. I couldn't be happier. The insurance charge is well worth it to have this great protection for my device. Thank you very much for a outstanding experience.

The website was easy to navigate through from start to finish. It surprised me that it was so simple. I normally talk to a representative with these matters but today I went through the portal provided and it was the easiest I've ever experienced. Thank you for making this process stress free .. Keep up the good work.

The process was easy and quickly resolved and my damaged phone was replaced promptly. Assurant approved my claim faster than I expected and shipped my new phone without any delays. This was the best and easiest insurance process I have ever experienced. I highly recommend Assurant for to anyone needing coverage for their devices. Thank You!

Within 24 hours I received a new iPad. This was absolutely the easiest and quickest claim ever. I’m so glad I had added the damage protection to my account with T-Mobile. The girl at T-Mobile helped me with my claim and made it so easy to do. Hats off to them.

It was very easy to file a claim. Everything went extremely smooth. The replacement phone was sent out extremely fast. I am very satisfied with the replacement phone. The deductible was very reasonable considering the replacement cost of a new phone. I am very glad I opted to buy the coverage when I purchased the phone.

I forgot I had my phone in my swimsuit pocket, it had water damage from me being in the swimming pool submitting the claim was quick and easy. The customer service rep was very understanding and polite. She made the entire process very easy for me. My experience was great, great, great, great.

My granddaughter went to a party and they stole the cell and Assurant is helping me to get another cell but I think is a little bit too much because is 250 and is I phone 11. Next time give me a discount please. Thank you for your help. I being long time customer like more than 10 yrs with Tmobile. Thank you.

Perfect service provided today. Thank you so much!! Greatly appreciated. Today was really helpful in helping me secure my new phone. I wish it was a way to waive the fees please if you can. Thank you in advance Assurant Insurance protection services. Please please if you can bless me with a service request of fr.

The service I was provided was easy and acceptable. The process of going through a claim was very easy and was not time consuming at all. My claim was approved almost immediately and I didn't have to wait weeks to get this problem resolved. I would definitely recommend these services to a friend.

Water damage and cracked front screen due to phone falling water and making the camera inoperable and the screen hard to see. I use my phone to do my work at my job so it is must that I have operating like normal. I thank T Mobile for quick response of getting my claim expedited.

My name is Curtis and I'm very thankful for all of your help. The help I received was a great experience. Thank you for all your help. I will definitely be recommending you guys the my family and friends. Please keep up the amazing work. Happy Holidays you all at Metro.

I have been careless handling my phones. That is why I know I need some insurance to cover for broken phone just in case. I am glad I it avail insurance from Assurant insurance. I did broke my phone last time and I did get a new one.Thanks to assurant claim.!

I have just filed a claim to have a damaged device repaired or replaced. The claim was done online and I did not anticipate the ease and short time it took to make the claim. I am in sure expectation that the completion of the entire process will be favorable, and executed with the same ease and reasonable time span.

Submitting a cell phone claim online was very convenient, easy, and completed in less than five minutes. This process is much better than being on hold or re-directed when trying to speak to a representative by phone. Given the opportunity to edit information before submitting is a plus. It is nice to see the results of your claim instantaneously.

The process was easy, quick and simple. Calling in and following the prompts were easy. The customer service was very helpful and thorough in explaining everything. The access to my repair was affordable and easy to find. My replacement device deductible was affordable as well. My device came like new or was new and was easy to set up. Receiving my replacement device was fast and stress-free. Assurant is a reliable source to getting your phone fixed or replaced.

My wife lost her phone in the Walmart. She needed to be given authorization privileges on my account because I had to work. I updated the authorization for her over the phone and online and she was able to go in to T-Mobile and get the SIM card that her replacement phone came without.

Customer service was fast to transfer me to Assurant and send me the link. Once inside the link I was able to navigate through the website easy and quickly. The link is very self explanatory and user friendly. It's as easy as buying any service on an online store. Filing the claim through the link was really easy too. Anyone can file the claim using the link. Overall it was a good experience.

It was a great experience. Thanks for everything. Extremely helpful and got me a replacement device right away with no issues. Very helpful in every aspect of the device replacement process. I could not be more happier. Thanks for everything y’all have done to help me in the process. My device was damaged but a replacement was shipped right away In no time to help me get back up and going fast and easy.

In November 24 I came back in the night from a place and my phone fell out of my pocket and the screen broke. I called my insurance and paid my deductible and I am waiting my replaced device. The experience has been good so far. And that's all I have got to say.

This is the second time replacing phone. The first time phone was, damaged beyond repair and replaced. This time phone never worked correctly for internet and incoming and outgoing calls. Complained and phone was never replaced, now phone has been dropped and cracked in back and I have to pay a $ 106.00 dollars to have it replaced and I do not think this is fair Claim # is **. My name is Juan **.

It was so easy and quick. I was amazed how smooth the process was and the return was so easy to do. Happy I have them for my insurance!! I was in my car with my grandson getting his info and then putting into phone 'cause his phone is on my account. They instantly let me know what to do and how much money was due from me.

T-Mobile has come a long way in their technical upgrading system. I can assure you that the latter of their customer service is really really Quick and accurate. Having a lot of customer Service people in their store is really convenient not having to guess what is what they give you the most opportune and accurate information on each device or product that they have. Also with the feedback on the chat system is also spectacular and their phone customer service line hotline is really high-grade. Five starm excellent Service. Me being the first first year in T-Mobile made me want to invest in them a lot more.

Great service and very friendly and very helpful staff. If only the sales staff at the T-mobile stores were as knowledgeable as your own support personnel. I have little or no issues with this company and would highly recommend the service to anyone who is looking for a great company to work with.

On the Friday before Thanksgiving I found my phone on the street 3 miles away from home and 18 hours after I left it on top of my car while shopping. Replacement phone arrived as promised the Wednesday before Thanksgiving. My replacement phone seems better than my original. My brother still can't believe I got my replacement phone so fast.

It was good experience with Assurant, so easy to use and all the ways, thank you for help. I will talk Familia and friends to get insurance to their device, one more time. Thank for all your support en help. It is very good to have insurance so that when something like this happens they help you quickly.

My experience with the service was formidable, my device stopped working on Saturday, I made the claim on Sunday and by Monday I already had my replacement with me, something that I liked a lot. The truth is that I am very happy with this service for the next time I will not hesitate for a second to buy it because it helped me a lot when I needed it most and it was very fast.

I have insurance on my phone which I pay for. My phone needed to be replaced and I received an inferior phone other than the one I had. I was very disappointed and asked for the model of Galaxy S-Series closer to the model that had failed. My Tech confirmed no cracks inside or out and it was a screen failure/malfunction. A Galaxy S-20 was originally sent to TMobile for me to exchange but the manager claimed there was a screen Crack in the element inside the phone which they could not know unless they opened the phone and inspected it which I had paid a tech to check for me, 80 dollars down the drain due to what some clerk "thought" was the problem which would then not be replaced by TMobile but the Assurant Insurance coverage and Assurant sent me an inferior Galaxy A71 rather than an Galaxy S-20 which was originally promised.

My phone fell and accidentally dropped flat on a steel deck and broke the face protector and the charging system among other things. I called Assurant and the response was really quick. They sent me a return envelope and I returned my old phone back to them. I would definitely recommend them to every one.

I had a great experience. They treated me like I was family. They took good care of me. I'm not sure what else you have to do to approve your service. Customer service people are real good and friendly. They resolved my issue quickly. And I received my phone in a timely manner. And it's working great and I love it.

It was an easy replacement nothing to complain, the service was user friendly and the phone arrived on time. We took the phone to be activated and in about 2 or 3 days after the claim we were able to have the replacement working. The email describe precisely the steps to follow in order to conclude with the claim. And, the box can be used to ship back the broken phone.

Replaced my phone, the whole process was easy. The new phone came within 3 days and all I had to do is take Sim card for old phone, put in new phone and it was working. It was simple enough. Then all I had to do was put the old phone in the box that was provided and drop off at post office to return.

My granddaughter dropped her phone when getting off the school bus a few days ago. Once she picked up the phone she realized that the screen was cracked substantially, and there were also black ink spots and lines spreading through her screen making it impossible to see. She now needs a whole new phone because the phone barely works in addition to barely being able to see. Assurant makes the process of getting your insurance covered phone quite simple and quick! Filling out the forms was easy, and not time consuming. My new phone was in my mailbox in less than a week! Thank you Assurant! I am very pleased with this insurance plan.

Me dealing with Assurant has been pretty easy so far as far as phone replacement, granted the insurance we pay monthly is a little high and then also we pay a deductible, seeing as I don't use the insurance that much! Thank you for reading my statement and I do hope insurance prices decrease in the future.

It was an easy transition when I received the new phone and an even easier transition when I needed to return the broken phone. It was totally worth the insurance and deductible I pay for. I did not need to buy a new phone. That was the best part of it all.

I went to the pharmacy resting my phone on the counter, and upon finishing my purchase I walked away without it. The next person in the line must have picked up my phone not saying a word about it to the pharmacist. Because when I returned to the counter no one had the answers I was looking for, being "Where is my phone?" My Galaxy watch informed me that the phone had been removed from the property. I contacted T-mobile and they immediately blocked my service and sent me to Assurant for a new phone. 16 hours later my new phone arrived at my residence. Thank you for T-mobile and Assurant working together for a seamless replacement.

Very simple to replace a damaged phone. All had to do was go online and file a claim. Took about five minutes of my time. Will definitely use this again instead of going to store in person as I find it a hassle to wait in line for something that should be a simple fix. Thank you.

Fast and easy and I didn’t not have to click many buttons to get where I needed to go. I was able to find the link and it brought me straight to where I wanted to go. I am a very happy customer. 10 out of 10 we'll recommend…

Call due to emergency of the situation after talking with Xfinity rep who I thought would be helpful but gave us a brochure. Then sent a link. Then charged $180, not sure why, brochure states $50 then if you want it in 2 days additional $30 shipping. I pay insurance every month. I think you could overnight a phone and pay for it.

Looking for a refund on my deductible. Been a long time customer and I do think sometimes for the long term customers some things should be waived. Hoping for some account credits and also waived fees for the phone issues. Please issue account credits. Thank you. Thank you and happy holidays.

Great service & fast. I just want to regain my SD card. There are pictures that cannot be replace & pictures of my deceased parents & pics of my grandchildren..I truly appreciate Everything except that they left my card in the old phone. Is there anyway you can locate it & send it to me please....

It's been good since I have only used it for water damage before but now this is the first time to use it for a broken screen. So far it's been good and quick on answering my requests. I have always been treated great by T-Mobile people at the store near the Chinese restaurant and subway shopping center.

The rep who helped me, walked me through the process. She was very helpful and nice!! She made it way easy for me. It was quick and simple. My phone came within 2 days. They have to process claim then approve then ship it out. Can't wait to do my claim for my phone.

I lost my phone yesterday and that was really bad experience as I mentioned before. Chris help me during the all procedures. What a guy. Super helpful. I will say your best worker I will say without him this process will be near impossible. I’ll say I was lucky to get Chris. Thanks again. Now waiting for my phone.

Great company to be with. Every step is easy and they are fast to accommodate and rectify issues. I will always want this insurance on my devices. I was really happy with this insurance. Using my new phone two days after filing claim. How cool is that? I will recommend them to everyone.

Shipped out the replacement the same night I ordered it. Came with everything detailed for shipping the old one out. Included all steps needed to take for new and old phone. Kept me updated on every step of the travel and everything! Better than I could ask for. Even return label was sent for the box it came in to send back in! Couldn’t be easier than that.

My experience was great. I got a replacement very fast and convenient. I would definitely recommend this service to anyone I know I have always been helped in the right time and very convenient to me.

Damage phone. Drop through an elevator shoot 10 to 12 stories down, phone smash all over the place, cracked glass pieces of phone on bottom of the garage, thanks to the maintenance for whom recovery of my damage phone, was able to save and Retrieve my sim card, Thanks for my insurance for my phone. Have a great, great day and a great weekend

Automated system offered easy-to-follow guidance through very quick claims process; very effective online program, and we highly recommend using Assurant for insurance and claims service. Have also used Assurant previously and they were extremely quick and responsive to remedy the needs of my situation then as well as now.

Accidentally sat on. Took it to T-Mobile store 7711 and they said the screen and interior of the phone was broken and to file a claim for a new phone. I have Protection 360. I completed a survey where I stated the claim process was excellent and made a recommendation to allow claimants to have a verification code send to their email on record rather than to be redirected to the broken phone's cell number, where the code cannot be accessed.

T-Mobile always been fair and equal to any of my problems I had and didn’t agree with all the time but they always made it right. Thanks for having me. I was lost with t mobile using different phone companies that I didn’t feel like was fair at all so every month I pay my bill. I’m thanking you guys.

I lost/stolen my cell phone, so I had to file a claim, first I called, recording said easy to file online, I liked how it was easy to find on internet, it was easy to follow directions, it guided me what to do, no hard to understand directions,.

Went online and easily answered all requests. It was straightforward with no "What??" questions. The activity required no understanding of technical jargon. I did not feel pressured or like I was an idiot for losing it in the first place. They asked for recommendations to make it easier to understand, and I could not find any changes to recommend.

It was quick and easy as it should be. Not hard at all. Just what I needed after the bad day I had including the phone breaking. Choices of claims are decent. It was a pleasant experience that made it very easy. It was quick and easy.

My LG phone case got damaged. LG no longer makes these devices. Was upgraded to a Samsung Galaxy. Experience was fast, easy and dependable. Received package with everything needed to set up the new item and retrieved all my information. Made returning damaged item back for full credit. Everything was made easy.

The phone I gifted my daughter, got damaged. It was very important to her to have it replaced as soon as possible. My grandson is on the spectrum, therefore, it's essential for her to always be available with the child's school and/or doctors. I contacted Assurant and within two days I had the replacement and instructions on what the next steps would be. Great experience. Well worth having the insurance.