Assurant Phone Insurance Reviews

They made me feel I was in good hands and helped me navigate the site. I was successful in getting the phone replaced and set up properly with their help. While this is always a cumbersome ordeal, it was a smooth transaction. I’m impressed they could help me understand what to do.

Thank you for the easy transition on replacing my phone. It went very well and I am pleased with the replacement phone. My phone came at a reasonable amount of time and the instructions were easy to follow. Had my phone up and running in no time. Thank you so very much!

I was pleased with the replacement and the fact that this exists. My only disappointment was how long it took to get the replacement but that prolly because my phone is work related so it costed me some revenue. The cost to replace could be better but I understand that everything cost money these days. The replacement did come and said it was rooted. My gf fixed that but that made me a little uneasy about the phone being attached to any of my banking apps. Hackers suck. Mailing off the old device was easy. No complaint there. You could send a charger with the phone to make up for the 50 deductible. But overall not a bad system or back up to fall on. I'm extremely hard on phone so this saved my butt.

I have a hard time with having my brand new phone I pay insurance for, getting broke and that when I file a claim I get a refurbished phone in return from you guys to replace my brand new phone it just broke. If someone keeps on breaking their phone over and over then I understand them getting a refurbished phone but if a person pays for insurance for a couple years with no claims then they should get brand new.

All of these positive reviews are lies. Search this company on Reddit, no one has had a positive experience. I submitted a claim, 2-3 weeks passed, never heard from them. I had to call, gave all of the information of what happened. A week later I get a call and “we have never talked” along with unnecessary attitude. A month has passed and have not heard a peep from them.

I lost my phone while out of the country on vacation. I first reported it lost but had hopes it would turn up. 3 days later I realized my phone was gone and would not be returned. I chatted with a rep and had a few security questions to answer. A replacement phone was shipped to my home. It arrived 2 days before I got home. Very grateful I had this insurance!

Everything thank you. Just trying to travel information took a while but I got it. Make sure to always check with your insurance to cover any phone and the help that you get for the insurance service is good, fast. Happy to be a proud member of T-Mobile and their insurance company that covers it.

Overall in the four times that I've dealt with Assurant, I can only say that one time where it took two weeks for my device to arrive was the only time I was worried about it otherwise no problem. Waiting 2 weeks for the device was quite untimely. But that wasn't this time around.

'Protection' plans are nearly always suspect without first-person knowledge. In this case, Spectrum's alignment with Assurant provided this consumer with an immediate replacement for a screen, sans any physical damage, showing signs of pixel failure. Assurant's website contains a workflow that is coherent and provides the customer with irrefutable evidence of a result. In my case a replacement device was warranted. All subsequent email traffic that followed contained information of value, no attempts to up-sell or distract from the core mission; replace the consumer's device and provide 'protection'. Thank you for not wasting my family's money and my time, Assurant.

The whole process couldn't be easier, with 3 days had my replacement, very satisfied customer. Will continue to be a customer and recommend to my friends and family. The whole process couldn't be easier, sense of contentment. I highly recommend this business. Was completely impressed with their professionalism and customer service.

My phone kept pinging 3 times every couple of minutes. He explained what was wrong and fixed it. We traded our old phone in on a new one from Spectrum. He set it all up. Was very knowledgeable. Explained and set up Facebook and Messenger to my wife which doesn't understand electronics.

When my Phone broke all I had to do was go online to make a claim and everything was done, so my work was so easy. And before I knew it, my new phone was mailed to me within a day. I was very Impressed with the Service I got. Thank you for all Your Help. Claudy **

All ok with trade-in of old phone. Will do it again if needed. They fixed my old phone so it could be copied and all transferred ok. Am just setting up all the settings so they work on my new phone. All is good.

I dealt with AppleCare for over three weeks, trying to get them to send me a replacement. After numerous fail attempts, I finally decided to cancel AppleCare insurance and strictly deal with Assurant. I had a replacement device within 48 hours. In the process now of sending the old phone back, which doesn’t cost me a penny because they sent it a pre-labeled box to ship it back in.

Updated on 10/02/2024: Apparently the furniture aspect of Assurant is through a 3rd party company. Assurant was quick to respond and give me their contact information. I was able to speak with a supervisor who finally looked into my claim and agreed that the damages were NOT consistent with my prior claim a year ago and is finally sending a tech. But both the claims department and dispute department put no effort in my claim. They saw it involved the same couch i filed on last year and quickly denied my claim and denied my dispute of their denial without even hesitation or an understanding of what was damaged. That is a horrible way to operate!

DO NOT USE THIS COMPANY!!! It's a horrible place to go especially for a phone replacement. They lost my phone at their warehouse and expect me to pay for it. But an associate said it was scanned in. The supervisor hung up on me and they are having me wait for the run around and the lack of organization they have is absurd.

Phone with broken screen was replaced in a short time. It was my son's phone and I asked him to be careful in the future. The process was seamless and the agent was quite knowledgeable and paying the fee for the overnight delivery was well worth it. I'm glad that I got Assurant insurance on all 4 phones.

I'm glad there is a service such as Assurant. In past times you would have to pay full price for a replacement phone. The only issue is that after paying the monthly installment for the insurance, to then have to pay another $100, is a bit steep. I can't help but think the deductible should be less, but then again, it's the same with any insurance product.

I was without a phone for about a week. I was trying so hard to get mine back. When I contacted you, you were there for me. I did not have to wait that long for you to send the phone and the wait for shipping was not all that bad. Let me say I am very happy to have my new phone. Thank you.

The Spectrum store has all products to look at and when you trade in your phone the representative who helps you does it all so you're always ready to go. Spectrum stores are always clean and ready to help you with anything you need to trade in your phone or get their service for TV phone or internet. They are always professional and always very helpful for your request. You will always leave completely satisfied and are always there to help you if you encounter any problem.

First time using this service and I was very impressed. It was very easy filing a claim. They mailed us a replacement phone right away which included a mailing label and box to return our damaged phone. All I had to do was take it to the post office to mail.

The claims process could have been any easier or quicker. I've never submitted an insurance claim for a phone and I was pleasantly surprised. It was simple to file the claim and the return box label was ready. The tracking process was easy and the phone arrived with no delays. Great job!

My Samsung phone was destroyed after traffic ran it over. I retrieved it, and took it to T-Mobile, hoping some information was salvageable, and to purchase another phone. Lucky for me I had insured my phone when purchased years ago!!! I was sent an updated replacement phone within a few days, with only a small co-pay. The plan saved me a lot of money!

I took my iPad to T-Mobile to start the process of filing a claim. They quickly contacted Apple and were told I could return my iPad for a replacement or take it to Best Buy for them to check it out and make repairs. Assuring Insurance approved and I choose the replacement. I received the replacement in just a few days. I followed instructions as best I could. I was not sure if I had done everything correctly. I contacted Apple where I received help. Returned old iPad. All went well!

My phone got stolen from Wal-Mart in Egg Harbor Township, N. J. I went to the T-Mobile Store and they helped me with the insurance form. I received my new phone in two days. One day process the claim and overnight delivery on my new phone. So happy for the fast turnaround time.

So far so good with the replacement phone. The application and arrival time was very good. The replacement phone is so far good and working ok. We like Metro PCS and Assurant Insurance. We plan on staying with the plan. Thank You. We can depend on you guys. Remember to keep 4g phones. You have a good range of different phones.

When I paid the fee for the replacement, I was given the option to choose expedited shipping, which I selected. However, when the scheduled delivery date arrived, the shipment did not. Upon reviewing the receipt, I noticed it had been updated to reflect that expedited shipping was not included. It would be helpful to receive a notification in the event of a delay in delivery, so customers are kept informed.

I am glad the Spectrum store rep had this information available to me to help me make a good decision, I am glad the Spectrum rep took the time to help me get a new Android phone and took the time to help me setup the new Android phone with instructions on how to use it, the rep was very friendly and thorough and went out of his way to help me understand.

This process was so easy that it scared me? I am 75 yeas old and was really scared of doing this but was no trouble at all. Very easy to complete questions and replacement phone was a lot quicker than I expected. Thank you very much and you guys are awesome. Thank you.

It was very easy to file the claim and receive the replacement phone. It took only a few days to receive it. Assurant did and continues to do a wonderful job. In my opinion, I don't think there is anything else that they need to do to improve. Thank you.

The process of filing my claim was easy to understand and complete. My replacement phone arrived within a few days with clear instructions on how to return the defective device. If I had to list one critique, it would be that I wish they would include the little tool to open the sim card slot, but I made it work. Otherwise, my experience was excellent.

Phone replacement arrived in a timely manner. Was easy to replace/transfer the old SIM card into the new device. The info packet that came with it, the font size was hard to read. The word were in a tiny font size. Other than that, I was very satisfied with the overall experience.

My experience was great. It was the first time to use any kind of protection plan. It was easy to file a claim and the service was great. The replacement phone arrived sooner than expected. It was easier than filing a homeowners claim. I would recommend them to friends and family highly. The manager of the T-Mobile store was great and friendly

Was extremely satisfied with how affordable my coverage was and how fast my items came. Needed some assistance and was able to abstain it through the chat system they have on the website and was approved within minutes. Items were shipped overnight and were received with no damages and working excellent. Came with instructions if needed to return the damaged items. However mine was stolen.

My cellphone insurance coverage is top priority in our family and was uneasy using new plan other than Apple care which was great. I had a great experience with Assurant. (08/29/2024) And will say their customer service was a lot easier to access. They helped with every concern including setting up new phone. Thanks again. You made me a believer.

Overall experience was extremely positive and I am happy to have my new phone. I would emphasize everyone to check their email in case additional items are needed but I am both confident and happy that I am a client of Assurant though I don't wish to have the need for my phone to be replaced in the near future.

Fast, simple and easy. The whole process is set up in a way that any ordinary person can do it without any problems whatsoever. I requested a return kit because of the fact that my printer was down and I was unable to print a label and I got the kit in the mail and followed the instructions and put it in the mail that same day.

Very professional customer service from Assurant phone insurance. Very pleased with the process they have in a promotion of trading phone with Spectrum service. Very excellent and fair value for my trade in phone. Keep up with the process that you have in place with good communication with your customers. Will definitely recommend with friends and family. Thank you very much for a great experience.

I received my replacement phone on time, just as promised. Then I tried to activate the replacement and it was not prepared for activation correctly by Assurant. I had to go thru all the activation steps and troubleshooting on a separate phone with Xfinity. This took over 2 hours of back and forth with them. Extremely frustrating. I would normally just ignore and move on but this is the 2nd time in 2 months I've had the same exact experience. The first one took 8 days of waiting for a return call and many confirmations that I had waited out the waiting period for the phone to be activated. Why aren’t these phones being shipped ready to activate?

In the past 2 months we have replaced 3 phones. 2 due to damage and phone freezing. 1 due to just freezing and not taking a charge anymore. The process was fast and easy. Only issue is the return on damaged devices. Not being able to track these to know they arrive back at ASSURANT so you are not charged for the replacement.

ABSOLUTE WORST COMPANY EVER. They claim the “wrong number” was filed for a lost device WHICH IS NOT TRUE. We filed for my fiancé's stolen phone. Went to t-mobile which they turned on WITH THE STOLEn PHONE'S NUMBER. Then 4 days ago 9/5/24 Assurant TURNED MY PHONE OFF. Completely different number and device. I’m on day 4 of having a blocked phone. No one can fix the issue or wants to fix the issue. I’ve been hung up on 3 TIMES by two representatives AND A SUPERVISOR.

Since May 14, 2024 I’ve been going through with this company. First off record every call from the beginning. You will thank me later. Still after I have turn in my receipts and pictures they still haven’t paid out on everything. They keep saying resend something I’ve resent 10 plus time. My daughter had to live in Airbnb for over a month. We was advised by the adjuster to just keep receipts. When I turned in information now they saying something different. I’m going to write a review every day on every site because the people need to know. When they give you a call don’t be fooled by the kind talk. Record conversation at all time. They lie and they don’t want to pay. Run now. It will save you headache later down road. It has cause my stress level to rise. I’m looking into a lawyer to sue for distress and causing my depression to be 10 times greater. Lots of night with no sleep lots of days no food. Just stress.

Even considering the Holiday weekend, I was expecting to receive my replacement sooner than 5 days. But besides that, the Galaxy Flip6 immediately started peeling across the center of the screen where it folds. I don't think this should happen with little usage. It was recommended to me that UBreakIFix should replace the screen under warranty.

I lost my iPhone, but had the Assurant Insurance (via my carrier TMobile). I have always been skeptical of these device insurance, especially 3rd party ones. I was extremely impressed with how responsive and quick the staff at Assurant were. I got my replacement phone within a few days - and earlier than I was expecting. I still think many of these 3rd party insurances are scams - but not Assurant! I will happily continue to use them, and use them again in the future!

After posting my review about my situation, I was contacted fairly quickly. Assurant agreed to refund the amount they had charged me. I waited until I saw the refund in my account before updating my review. This is because I had previously been informed twice that I would get a refund, before I was informed by their service people that I would not get a refund. I had to do all of this through chat, and I couldn't get a person on a voice line.

I also tried to elevate the issue twice, and I believe I was the victim of "circular" escalation, or their service personnel all have the same names. I should not have to resort to posting negative reviews online to get attention. However, Assurant did respond quickly to my review, and they did make it right.

I had a claims experience with this company through Xfinity Mobile. It was a simple cell phone claim, damaged device. I paid my deductible of $100 the day I filed the claim and on their fancy portal it showed a new device would arrive the next day. They took 4 days to advise me that a new phone couldn't be shipped and was not in fact on the way. Then I was advised I should go to an Xfinity store to purchase a new device and they would reimburse me in full, which I did. That was a lovely 2.5 hour experience to be "helped" while I had my 3 and 5 year old kids in tow. I needed receipts with very specific information. When I showed the Xfinity team this info, the info from their only insurance provider (Assurant) they told me it was impossible to produce a receipt with that information.

I'm very frustrated that it is taking longer than expected to recieve my replacement. I feel like insurance is way too expensive to not get better service. I need a phone to work, I pay every month for years, and when I need a replacement phone I'm being told that I have to wait.

Better than expected. I had a phone problem and found out the best thing to do was buy a new phone. I am finding it is a lot of work transferring the information to a new phone. Also my new phone has to be paired to my automobile and I got to figure that out yet.

My phone was stolen that I've had since it came out. It worked perfectly fine with no problems whatsoever. The replacement phone came damaged! It was glitching then went to black screen. I had to take it to an Apple service center to get fixed! This was so inconvenient and time consuming! Apple should stop sending people trashed phones! At least have the decency to refurbish the product! I'm highly considering leaving apple!

Insurance worked as designed, we got the phone in 2 days. Instructions on how to copy everything from the old device (smashed but still working) were not clear, lost some photos, but managed to get contacts and other data all right. The people at the T-Mobile store in Reston, VA were very helpful initiating the transaction and providing some guidance to completion.

The product didn't arrive on time. I was confused about the esim because there was a physical sim card attached. I also would like clarification about why I had to pay a $99 deductible when from my understanding the product could've been replaced for free or cheaper. I didn't get a clear explanation.

Information about the claim process is provided by Assurant upon the request for a replacement. The stages are clearly defined and the claimant is promptly notified of the completion of each stage. Provided the claimant meets all requirements for initiating the replacement process, the claim is expedited to ensure that the claimant has the opportunity to return the device if it fails to meet comparable conditions.

My overall experience with Spectrum mobile was very satisfactory. Also, I had a previous experience with Spectrum internet. After the third attempt to fix the problem, the new tech was able to complete the repairs to my satisfaction. I would recommend this company to anyone who is interested in a good customer service experience.

Very good, no time wasted, replacement arrived on time, hopefully, the returned phone will arrive on time. I am satisfied with T-Mobile so far as a new customer representative at store was outstanding, hadn't had to ask anything. He was more than helpful. I hope to be a life customer, thank you.

This 5-star service rocks!!! I never thought I'd ever lose my phone, but the replacement process was effortless, and I got to enjoy time with a real person on the line. In spite of losing contacts and photos, I had a great time being walked through the process by the tech. Thank you, and please keep up the outstanding work!!!

So I filed a claim 8/25/24 regarding cracked screen. Tried first calling which was total joke! Was actually hung up on once then put on hold the other time, tried email which also was a horrible experience as I had a proper documents as they requested! It always seemed to be another issue regarding why they couldn't proceed with claim, obviously just don't want to repair my phone. Bad customer service!!! I was always patient as I know it take time to file any claim, questions, documents, etc etc.. I'm still in process of proceeding. Next is talking to supervisor if that'll help along with this honest review, I honestly think most of these positive reviews are fake after my experience with this company! No one should have to fight this hard for something they pay for like insurance! So I suggest if you have other options maybe do research first. Honestly, I would not want anyone to experience this hassle for something you pay for!

Not sure what needs to be improved! The speed of return was outstanding, the ease of requesting a replacement phone was excellent, and even the packaging and instructions were secure and detailed. I did have an issue with the request through T-mobile though, but once I was connected to a live person via chat, my request was swift, smooth, and simple! I have used this service in the past, and to this day I continue to use this service in an emergency.

I found my phone the same day that I reported it lost and notified Spectrum immediately. The phone you sent me I was told delivery had been stopped and yet phone showed up on Monday 8/26. I need to return it to you and to do this I need a return label. If you could please send me one I will then send phone back to you. Thank you.

The most easy experience ever, thanks to Assurant and T-Mobile. Always get the Protection 360 if you can. It is definitely worth it. I had cracked my screen and needed a new phone, went to the store, they filled out the information for me and within 2 days I had my new phone in perfect condition.

The person who helped me with my claim was very efficient, he explained the entire claim process very well, answering each of my questions, and resolving all the doubts about my device that I made a claim on. He should have more people like him on his team. Thank you

I lost my phone at a festival that I had went to after two days of looking for it no success. Went to T Mobile, they locked my phone so no one else could use it and they helped me and I had a new phone the next day. Very good and fast service. Would recommend them again.

When I finally found when to go on the app to get a new phone it didn't take that long and it was shopped out in like 2 days which was perfect!!! The bottom on my screen was going black and it was getting hard to answer the phone! I just wish they would have had more details on how to send the old phone back, because I done wanna have to pay to another.

The exchange process was easy. The sales team at T-Mobile made it very frustrating. They were more interested in making a sale instead of solving my problem. They wanted me to upgrade but it wasn't necessary. I like my A71 and will keep it for as long as it will last and then upgrade in the future.

Initial phone claim prompts were a little confusing, but the on-line process was clear & efficient. I received my phone in a timely manner. Got my data transferred at the phone store & am about to return the old device in the convenient return packaging. That's needed in that kind of stressful situation.

The only thing that would have improved my experience is if there would be Sunday delivery. It definitely wasn't a problem. Just would have been nice. It was still done in a timely manner. I reported my phone arrived on Friday morning. Received my phone Monday evening. Overall it was a good experience.

I have no complaints at this time. I would definitely recommend this trade in service to anyone looking for a new phone device and still in possession of a viable device that is still in good condition. I most definitely would recommend that people give this a try, it was easy and handled quickly.

The process to file a claim was easy and quick. I was able to speak to an agent with Assurant after hours which was great due to the long hours at my job. The agent was very thorough and helpful. I received my replacement device within 4 days from when the claim was made. Great service overall.

The claim was fast, and convenient from start to finish! I received my phone the next day. The replacement product is in great shape, and was charged! They pay attention to detail and have customer convenience in mind. I'd recommend using this service as it saves money, time and gives a security to a sometimes common issue with cell phones.

Horrible service. I accidentally dropped my phone and broke the screen. I filed a claim and was advised that I would have to mail my phone in for it to be fixed. Very inconvenient, as last time I just went to a shop the same day. I was advised the shop in my area that handles Assurant claims did not have my screen in stock, and my only option is to mail in the phone. I was told by a SUPERVISOR that the box to mail it back in will be overnighted by FedEx and she confirmed my address. It took 2 days for the box to ship and THEN they sent it to the WRONG ADDRESS!! (Over 200 miles away) Called back and was advised they will send a new box to the correct address.

My phone slipped from out my pocket from up on a ladder and the screen was damage beyond seeing anything on the screen, I went to the phone store and they gave me instructions on how to file a claim! I went online and filed the claim, paid the deductible. I also went out and purchased a heavy duty phone case and a heavy screen protector to better protect my phone. I am very satisfied with the quick delivery of my replacement phone. It was delivered two days later by a UPS truck driver! THANK YOU VERY MUCH.

Excellent trade in and purchase. Great service by the spectrum knowledgeable rep who assisted in transferring data from my old phone. The upgrade to 5G and features on the phone are very nice. I am taking my wife to make the same trade tomorrow with her phone. I will also advise my friends about the deal!

My daughter accidentally dropped her phone in a ship channel in Alaska (deep water). It was gone forever. When we returned home, T-Mobile helped us file a claim for replacement (we had 360 protection). It was super fast and easy and my daughter had her replacement phone in a couple of days. I hope we never have to use it again, but it’s nice to know it’s there if you need it.

The protection program was wonderful. The process thereafter was a complete disaster. Over 4 service calls and I still have issues with my phone and had/have to do the work myself. Different answers from different people and not all information was correct. The replacement device package didn't contain the transfer cord, no instructions at all. It was very much a headache.

All went well, but would have been better if the local T-Mobile store would have helped in the process. They offered no help, and I was forced into buying a Samsung Android phone to bridge the time needed to organize the replacement. That sure seems like a nasty hassle to me.

I was contacted immediately after I posted my review. I was assigned an associate to look at my claim again. The next day my claim was approved. The watch was mailed out and received in about 3 days. I’m thankful this was resolved but why did I have to jump through so many hoops for something I had been paying for?

I have been trying to reach the company for a while. I called. They sent me to a chat. This chat is a joke. I sent my damaged phone back in June and they contacted me in August asking for 599.00 saying they didn’t get my damaged phone back. Thank God phone receipts. Worst customer service ever.

Working with Assurant was fast and easy. Took a lot of my stress away. I lost my phone during Hurricane Debby. I found it in 8 inches of water later that day. The charging port even though I had a otter box cover on it, got water inside. I put it in rice for the time I had it and it did not dry out. I filed a claim on Sunday and had a new phone by Tuesday morning.

I was approved, and received my new phone within a day it was easy to get approval, I was amazed at how fast it was delivered. It was packed well and so far it is working just fine. My protection plan is really worth getting. You will not be sorry when you sign up for the protection plan. The cost is reasonable too.

Putting in a claim and receiving my replacement phone was incredibly easy right through the app and I received my new phone within 48 hours. I would 100 % refer the 360 protection offered through T-Mobile to everyone I know. I never expected it to be that easy, Thank you Tmobile for offering such a great protection plan for a fair price.

Awesome job, appreciate the interest in helping me achieve the replacement of my device. Every step was met with courteous, professional and very patient individuals ready to help. The cell phone provider and you made my day and I am thankful that all was resolved very promptly. Thank you again.

The associate clearly stated what my options were for a working phone. After agreeing to an option, he went and talked to the manager. He came back and told me about a third option that would only cost me my deductible and would have a new phone in my hand in two business days.

I have Assurant thru T-Mobile. I filed a claim on July 29, 2024. I paid a $100 deductible in order to get a replacement phone even though I pay $18 month to carry this insurance. I received the replacement phone which was a iPhone 13 Pro obviously refurbished which I understand is how the cell phone insurance industry works. Upon getting the phone it took a few days to transfer my son’s info and then a few calls because we could not clear out the old phone. Fast forward to August 14 when my son who went away to college tried to FaceTime his father and the camera was not working. He was getting errors stating that unknown device detected and stating it was not a recognizable Apple product.

This is the worst experience I have ever had with customer service. My claim has been approved for 3 days and my replacement device still hasn't shipped. Customer service shuffles you through an assortment of patronizing representatives that offer no help or information. I spoke to 4 representatives, 2 managers, and still don't have a phone or any information when I will get a phone, but I'm sure everyone there is "sorry" I don't have a phone and "just hate it when they don't know what's going on with a tracking number".

So bad.... the questions to filing claim does not make sense at all. So you better make sure you read it and understand it... Question 1... What is the phone # associated with the account? Is it asking for your phone # or the broken phone #?! I been with T Mobile for 15 years! Pay for insurance & Apple care. When you accidentally drop it... no one wants you to file a claim! And you have to pay more to file a claim. What is the point... This insurance thing is rag! If you have Apple care... no point of getting insurance... If you have insurance no point of having Apple care... Therefore you can file a claim in time.

It was easy to trade in my device. The instructions provided were clear and easy to understand. The speed of the process was acceptable. The value provided for my device was fair. Overall I am satisfied with my trade-in experience. It is really easy, and nice to navigate. Very convenient, even if someone is not very computer literate. Great website. Easy to use

Worst experience ever. Multiple times on phone with numerous customer care reps and even escalated it with T-Mobile on phone with me assisting to make a claim for damaged phone. The rep barely listened. So bad the T-Mobile rep stepped in and stated to end the call and they would send me a new phone to save the continued hassle and disappointment of making a claim. After 21 years with Sprint now T-Mobile I’m going to change. I’ve had insurance on 3+ phones for over ten years. What a waste.

Everything went fine. My only complaint is that after you file a claim you no longer have insurance, you need to tell people this so they are not surprised. Please note I do like the insurance and will purchase it again.

It was a great experience. Super fast after I filed the claim. I received my new phone 2 days later. The phone works perfectly fine and it's the same as my old one. To fill the claim, it was fast and simple. Nothing too long and I felt secure doing so.

Thank you so much for quick response.. for replacement of my new cellphone. Battery works good. Camera works good. Employee very friendly and responsive for what I need. Everything works good. Satisfied. Very recommended to my friend how this insurance works. Thank you so much and have a great day. Happy holidays.

AVOID T-MOBILE ASSURANT INSURANCE. IT HELL And they are not truthful about claims. I’m a member now nine years. Never had to used the insurance. Have 4 phones on my account, one phone was very hot and my 14 years old dropped it, TMobile want $99 to replace and I have insurance.

My phone got run over a lot in my driveway, got a new phone through a claim. Shut my phone in the trunk and it broke, got a new one through another claim. Can't wait to see what happens to this phone.

I filed a claim on 8/10/2024 for a phone I lost in the lake during vacation. What I thought should be an easy fix as I have insurance. It's not, my claim went into a 3-5 day review before I can get a new device shipped to me. This is not my 1st experience with having to wait with Assurant. What is the reasoning for having to wait 3-5 days. I the customer lost the phone, made the claim and paid the $249 deductible. Assurant says it's to protect my account from fraud?? Umm I'm the customer and I need my phone asap. Make this make sense.

Ten (10) days was too short a time to return the damaged device. It was too intimidating for me to transfer data to the new one. I had to seek help. I work at a hospital, I don't have enough time to sit through and wait for the whole process to finish.

It was very easy, received replacement quickly and easy to return broken device, everything was sent with device to put old device back in box and seal and drop off at the post office, very easy, I am very pleased with everything done to take care of my phone, thank you.

My experience was very great, the form for the claim was fully explained, easy to fill out and delivered the phone right on time. I would recommend anyone on the site to see it was so easy to fill out. What else? I love to I can save my information and go back to it again.

I purchase a $ 350 Moto stylus 5G. It turned off and turn on but would not go past the logo screen. When I filed a claim Assurant denied my claim so now I am stuck with a phone that doesn't work and insurance that did not come through. A waste of money all the way around the board.

Phone was lost. Paid $250... Received the wrong phone replacement, called multiple times, finally reached someone who assured me if I returned the phone I would get the replacement within the week. I returned the phone with specifics for THEIR mistake and return address, etc. written in a note with the phone. No replacement received. 6 weeks out now. Today finally got the 2nd replacement sent and AGAIN they sent the wrong phone. They notified me and sent a return label but I now have to return the wrong phone again when I receive it and wait for them to send another one! Ridiculous! Terrible company. Love T-Mobile but they need to find another insurance carrier or improve the support. T-Mobile did nothing to help. Worst customer service ever. Date of experience: July 01, 2024

Assurant's deductible is $140 for a smartphone, and they send you a used device as a replacement. One can purchase a nice used phone for that amount on the second-hand market. Factoring in the monthly fees paid for the "coverage," one can in fact purchase a very nice replacement phone. It seems there is little benefit to be had from paying "Assurant." Having learned this, the next time they peddle me their false assurances, I will make the better choice, and say "No, thanks."

My iPhone was damaged when it was dropped although it had an Otter case around it. It took approximately 1-1/2 to 2 hours to download info and another 1 hour to reload on new phone which I’d received the next day at T-Mobile. The employee (Rebecca) was very patient and helpful and turn around was very surprisingly fast.

I shut my phone in the door of the car. I went to the phone store to see about replacing my phone. The store attendant and I filed a claim. The very next day a new replacement phone came in the mail. The returning directions and packaging were easy to follow. Was able to send back with no issues

This company is complete TRASH. I purchased my phone directly from Samsung brand new and immediately had it insured through T-Mobile. All you have to do is Google T-Mobile Assurant insurance claim under review and you will see how terrible they are, especially if you have phone you brought in vs purchasing through T-Mobile. I have just been on the phone for over an hour waiting to speak to a supervisor and was told, "A supervisor is on the line. Please hold for transfer." and was hung up on. They are really good at taking your monthly payment and even better at dodging you when you need to make a claim.

It was a bit time consuming but the representative was knowledgeable and got me a new phone. Now the store could use more representatives to handle the sheer column of people inside of their stores and to have more kiosk for people to sign into and to provide more seating.

Updated on 08/10/2024: Assurant told Consumers Affairs they left me a voicemail and they are waiting for my response. Well, I did call back and I went straight to a voicemail for Kierra. And since then nobody has reached out. No instructions were given regarding reimbursement or follow ups. Assurant has my $60, I returned back their broken phone, they continue to charge my account $6. Nobody from Assurant has reached out for follow up. I tried to removed the $6 monthly charge from my account but T-Mobile didn't let me do it. So it's a network scam between T-mobile and Assurant people. So now, I'm being charged for a "service" that does not exist, I still have my broken phone that can barely retain charge, and I don't have the option to opt out! I don't have a name for that situation. So anyone who is reading this, be aware!

Got the phone very quickly. But it would be nice to talk to a real person not a robot. I had to chat, which was fine but people in the world today still like a real person on the phone. I had trouble with the site taking my charge card but the girl on the chat got it straight and got the replacement within 3 day.

Filed a claim for cracked screen, Assurant phone insurance sent me a different phone. Spend the last two days getting hung up on by supervisors, I was not rude or rise my voice to any of assurant phone insurance representatives. I simply ask to be sent for what I paid for. Stay away from this company.

I sent back an item on May 17th and was charged a non return fee for an item I sent back. Reported to BBB and turns out there's about 1,000 other individuals going through what I'm going through with them right now.

Bought a new IPhone and requested a trade in. The process was easy to follow. The entire process was handled professionally and timely. The questionnaire to establish the trade in value was fair. The communication of the timeline of the return was very much appreciated. The ability to navigate the portal was intuitive

The service was great luckily between my provider and your phone associates. Was easily able to get claim, and have replacement device sent. Would have liked clarification on return time if calendar days or business days. Excellent job on replacement. Clarification would be nice.

I feel if you had sent me a new device vs refurbished I would have been fine. You did not. My phone was new and paid in full therefore a new phone would have been better and I would not have the issues I am still experiencing. Just not to the same degree.

I would never buy a phone without this insurance. Accidents happen and when your phone breaks you need a new one ASAP. No worries. Assurant responded immediately and they did everything to get me back online as quick as possible. I have never bought a new phone without insuring it with them.

The info in material I received was so vague as to where to see return old device. I Spent 3 days going through phone #'s and calls to Spectrum and Assurant. I Finally realized label was affixed to box. Please add instructions for return. Sorry for my ignorance.

The agent at our local T-Mobile store was super helpful and walked me through the different ways to file a claim. The replacement product arrived in perfect condition, on the day expected and with detailed instructions on what to do. Since I am not technically inclined, I brought it back to the T-Mobile store and they were able to transfer all my information and all is well.

My device was damaged and with this insurance, it was replaced very fast. There is no waiting period and returning the old device was very simple. I am extremely satisfied with the service of Assurant Phone Insurance. It is the best experience I have ever had in filing my claim. I would highly recommend them.

Assurant sent me a phone with a bad battery and when contacted them they stated since I still have total insurance on the phone to contact my service provider to repair the phone they sent. I feel I should have been provided with a phone without a need for repairs.

Spectrum offered me a promotional policy for trade in of my Samsung A13 phone. It was good to receive money for my cell phone. This offsets the cost of the new phone. My Samsung A13 phone is in good shape and usable for a refurbished phone. The new Samsung A15 is a very good phone. I am pleased with the promotional policy offered by Spectrum.

New device came quickly, but the email letting me know it shipped was apparently skipped or lost - and perhaps that had contained the return shipping instructions. No worries though, as support was able to get me return shipping label and I was able to send the broken device back. I will continue using Assurant to protect my devices.

I must say that your guy's service was impeccably excellent and on time!!!! All I would say to add is an extra power cord included for the cell phone replacement and you're golden!!!! Thanks for making it easy as can be and helping me back up my old device and switching cell phones!!!

You guys treat me good and it was good experience. I know it’s a second time and it won’t happen anymore. I hope I keep MetroPCS and never have problems with service on phone. I hope you have a good day. Everything went well and it was good experience and achievement to this is that I didn’t have return anything back.

Spectrum was fair in offer price for our phone and made the process seamless for trading in a used device toward the purchase of a new one. We are very pleased with the outcome of the trade in. The quality of the service is second to none and the process was made simple and effective. The checklist provided and shipping material added to the customer experience being that much better. I would recommend a trade in to my family and friends at any time. Thanks again and keep up the good work.

It was within 48 hours from the time I filed my claim online til the moment I had the replacement in my hand and live. They even upgraded from the ZFold 3 to the 4. Each step was super easy. Almost Immediately after hitting the Send button, I received a message saying my claim was approved. Shortly afterwards, they sent me a tracking number. Amazing how quickly this company got the new phone to me. The broken phone went back in the same pre-addressed box, and dropped at the post office. It doesn't get any easier than this. Thank you, Assurant!

I was not told that I was going to need to go back to the store to get a new SIM card and when I did they seemed to be have quite a few issues getting the information needed to activate the phone. I had no other problems other than that stated above.

I really was afraid to file a claim, I thought I was going to get interrogated, about my claim. I actually thought I was going to get the run around, about my claim. But the process was really, very easy, and I couldn't be more happy that it went so well!

Overall, I was very satisfied with the ease of making a claim and with my device replacement. However, it did take some time to receive, being just one day shy of a week. Luckily, I am a very patient man. All in all, I was pleased altogether. I appreciate the services provided, and I recommend consumers to insure their purchase of their nice electronic devices. Hopefully, you never need to use it, but it is nice to know it's there, especially should an unfortunate situation arises for you to utilize it.

I filled a claim online. I didn't hear anything for weeks. When I checked on it, it said processing. The next time I went into chat and was told my claim was incomplete. She fixed it and got replacement. I suggest that you send a notice if claim has a problem or is incomplete.

It was easy and quick to get my phone replaced even though the 4th of July interfered with faster delivery. My son has some medical issues and despite the fact we have made over 4 claims on the same device, it has always been approved…truly blessed. Thank you so much for your patience and understanding.

Absolutely terrible! Customer service is terrible! I would not recommend anyone ever using this company! Manager was extremely rude and arrogant! Would not cover any of the customers repairs after they spent all the money to buy the warranty!

It took longer than it should have. The phone is my life line to all the doctors that takes care of me. It was 8 days of pure hell. Can't get a hoĺd of any of the Doctors. And they couldn't call me. The service that I received from ComCast was crappy so I had it all turn off.

My phone was stolen from a friend house. I reported within 2 days. Assurant assistance helped a lot with the service. I'm satisfied with the core charges, You have to pay a deductible and I was fine with the cost.. I have a new phone and everything else is going well. I also bought a phone cover and a protector case, Thanks Assurant very much.

T-Mobile replace my phone through Assurant. It was very easy. I did it, was easy application. It took me probably 10 minutes to complete and I had the phone back the next day. It was very, very easy, very satisfied. Probably the best replacement phone service I ever had. Very satisfied with T-Mobile and the insurance 360

I like the fact that the phone was replaced within two or three days. But I had to go to T-Mobile to help me file the claim and unfortunately T-Mobile is always busy so it was a long wait in line and once it was my turn, the employees at T-Mobile were very helpful.

HORRIBLE COMPANY. Filed a claim for a lost phone during a hike and it was later retrieved after the claim was filed. The phone was automatically blocked by the IMEI which is understandable, however the phone that was returned was damaged. I called to ask them if they can do a courtesy to unlock the phone just for one day so that my sister can use it while pertaining to her kids until the replacement phone is being returned.

Very difficult company to work with. Have had T-Mobile for 20+ years. Submitted request for new phone as phone got damaged. Paid deductible. New phone was shipped. Sent back old phone in timeframe requested in packaging they sent. Per their records, they received the package on May 5th. As of July 6th they still haven't scanned the phone and have charged me $599. In late June they told me it could take an additional 1-2 billing cycles to remove the charge. Both Assurant and T-Mobile have been extremely unhelpful. Apparently, this happens all the time. No idea how this is allowed. Do not use them for anything. If I could give 0 stars I would.

After paying for nearly a year or more into insurance for devices, still had to pay for my new device. Device arrived rapidly, to the wrong address. Customer service acted like they didn't want to believe me due to UPS sending a delivery photo....Of someone else's porch. Customer service for stolen device basically non-existent, T-Mobile store not very helpful in filing my claim.

I had no choice as to whom I had to trade in my cellphone because Spectrum uses Assurant. I'm guessing these trade-in companies are pretty much the same, but the experience was okay, other than I was only given $10 by Assurant for a phone that was sparingly used for only 2 months! However, Spectrum threw in $100 because I was erroneously told by them that the phone I purchased was compatible with their network; turns out it was NOT compatible, so I had to trade it in, at a loss. However, they did compensate me with a number of credits to my Spectrum services, so I guess I can't complain. Again, the only contact I had from Assurant was minimal ... no phone calls, just 2 emails. I'm a little miffed, though, that I have to wait up to 2 months to receive my $10; I'm pretty sure that the dollar will have depreciated even more by then! (Note that the above mobile phone number is the number for the phone that I traded in.) Thank you!

Not a good experience. Had a hard time getting my phone. I needed it sooner. It was my lifeline. 5 Days is too long to wait when you are a senior. I was lucky that I didn't have a emergency. Need to have a way to get in touch with a live person to talk to. It was a terrible experience for me. If it wasn't for my Grandson helping me don't know what I would of done.

This company is Scam that use false advertiaement. My husband bought the insurance package from Costco for his phone. First is the costco salesperson said that if phone get damaged we will get a brand new phone for the coverage. No contract, nothing was presented just a little note on the receipt. Unfortunately, our phone got damaged, so we had to use this insurance. Pain 140 for delivery. They sent us refurbished, scratched and dirty phone. When we called them, they explained that they never promised new phone and sent us the contract that we have never seen before.

Customer Service is a joke. Made a claim and they sent me a replacement for a different carrier than mine, so I could not be activated. I have been spent the past 4 days trying to get them to fix the issues to no avail. I have spent more than 5 hours on hold and chat rooms trying to make sense of it. DO not use this company or pray they send you the right phone.

My phone stopped working. I have Life 360. T-Mobile got me with Assurant to file a claim to get a new phone. The phone disconnected 7 times and act time having to repeat myself all over again with not being able to complete a claim. Two hours I spent with them. The last agent asked me is I received food stamps. I said, "Why do that have to do with my insurance?" The next agent said I had no insurance then changed it when I got a T-Mobile agent on the line. I could have hung up, went without a phone thinking I had no insurance. Then the agent said I had to go online. When I refused he would not make the claim. I asked for a supervisor and he left me on silent hold for 40 minutes. Horrible. It’s like you pay but when the time comes they make it hard to pay up. I still was not able to get a replacement phone. I asked the agent if he was telling the world we as customers are forced online he said yes. Horrible service.

Even though the phone was just fine. The screen saver was cracked but it looked like the phone. You guys still exchanged it in a timely manner.. I'm very pleased. Thank you. The entire process was satisfying from the start to finish. The employees that I talked with in the store were pleasant as well as customer service on phone.

It is a bad insurance, they have phones that do not work with IMEI numbers, they sent me two that neither worked, their agents do not give a solution, they respond with recorded audios, they send you to do the same process, send that cell phone and they send you another one, they do that and they can do it 5 times and they do not give an effective solution, very bad service, you should buy cell phones without insurance because it is useless.

Worst insurance company. I don’t understand why T-mobile still allows them to be on their protection plan. They are THIEVES, I submitted a claimed on June 18, 2024, 2 days later no updates on my status, therefore I called them to check what the deal, little as you know they mentioned to me “we can’t proceed your claim until you provide a picture of your identification.” Very unprofessional from them, if I didn’t called to check on the status, I would have never known it was required to submit my identification. I submitted my identification and called them back, twice they hang up on me and the third time I was told I now have to wait 3 to 4 days to verify my identification. Pure FRAUD with them and they need a lawsuit right away. Various negative rating with them.

Complete failure at every level! Beyond frustrating experience! I have 6 lines all covered with 360° and it's been 6 days since I've been without a replacement device- Calls, chats, and escalations to Supervisors & Managers without any progress on my claim. As a matter of fact progress went backwards! Unbelievable & trust as soon as possible, I will be canceling service. There are better options then going thru TMobile's insurance carrier for a better experience with getting my devices insured. I didn't even know that I could! For years, I've never had this misfortune of damaged my phone and have paid premiums - all for 1 week later to still have no device. BEWARE.

The customer service was poor with the representative I spoke with this time, and the replacement device I received was a downgrade and in poor condition. When requesting a replacement of at least equal value the lady was extremely rude and just did not care to hear what I had to say or to help. She let me know this is the replacement they had available and that I was sent this device so that I would not be without a phone, but the shipment was already delayed 2 days. So overall very poor experience, complete waste of money and a rip off. Even when I looked at trading it in the brand new device they just sent me was only worth $200.00. It would probably equal out monthly payments and $100.00 deductible versus just buying a new phone and not paying for insurance.

I have inquired about my phone replacement status 3 times because there have been no updates. Each time I have got the same automated apologies, like they are copy and paste responses. Even the response "I can understand your frustration" was an automated response. There was no ETA given by any of the agents, or the supervisor. I pay for this service month, and have paid for the deductible to get my phone replaced. Yet, a week later I have no phone, and still do not have an ETA of when it will arrive.

The worst company and customer service on the face of Earth. I was so frustrated to the point my carrier's reps try calling this company to talk to, no one was able to get in touch with anyone in this bad service company. Even the carrier's reps hang up and gave up with apologies for having such service. I do not recommend this company to anyone. Their service sucks.

Hello. A couple of weeks back I chose to trade in 2 mobile devices each 1 month old with full physical protection. Meaning no damage in any form. I personally felt I deserved more of monetary offer. I accepted regardless as I honestly don't understand the in's and out's of such a case. That said I do honestly commend Assurant and their pleasant team on their very fast concerns on dealing with my trade - in. These person's are NICE. QUICK. PLEASANT. And do care about their clients. I sincerely recommend Assurant. and I appreciate their customer support and service! I hope to deal with Assurant again due to how much they appreciate their clients concerns. AND they are NICE! David **

Everything went fine. I have nothing to complain about or recommend be done differently. If all equipment upgrades involving trades went this well, it would be wonderful. On a scale of 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, where 10 is best, I would rate this service a 10 with no reservations.

Absolutely HORRIBLE experience with this company attempting to file a claim over my broken phone screen. The insurance advertises same-day repair options and kept insisting on sending me a new phone rather than give me the option to take it to the repair shop, which again, they advertise as part of same-day repairs. I had originally made my claim over a week ago, and was frustrated when they wouldn't let me select a repair shop for same day repair, which I had paid for when I purchased my phone.

My deductible at T-Mobile for one plus ten was $150 every time I checked it for two years, when I lost my phone today (temp problem some Good Samaritan found it and called friend) I found it was $250. Which is TWICE what a refurb (which Assurant uses btw as replacements ) cost on Amazon. I’m an attorney who has worked on major class action lawsuits and I’m thinking it’s time for one against these greedy, deceptive players. Paying $16 a month for years for nothing? If you’re interested email me at **. This could easily be a big winner!

Terrible experience with Assurant!! I have been paying $12 monthly for a year and a half - which now adds up to over $200 - in order to "protect" my Samsung cell phone. Unfortunately it dropped about a month ago and the display was destroyed. So I went to Xfinity, started a claim, and paid my $30 copayment. I was sent to a repair place which didn't service my model. So they sent me to a second place. This time I was wiser and I called ahead. No, they don't service it either. So I was out of luck. They told me I would have to pay $100 for a replacement model. So I thought about it and about all the time I wasted, and asked them to reduce this fee. They wouldn't, so I decided to cancel any future payments.

Do not and I repeat do not sign up for insurance through Assurant. Ask your carrier who the insurance is through. I work for T-Mobile. Trust me as an employee when I say do not sign up for it. They do not overnight ship, they do everything to not allow the claim to go through. They send you refurbished phones that do not work and make it a hassle to get a replacement. I placed my order on a Friday est ship time is Thursday the next week. Please explain to me how that's overnight shipping.

I received a new phone after filing a claim for a cracked screen. I have had the phone for some time now and found out that Assurant never moved it to my name but to an account that is not in good standing. T-Mobile is now refusing to unlock my phone because evidently the phone is attached to an account that is not in my name. When I call T-Mobile they say that I have to call the original owner to get it "transferred" to my name. But I don't know that information as I purchased my phone from a friend and he purchased it in full from One Plus directly.

After moving into a new city and apartment, I was given a chance to take an advantage of the local cable provider's opportunity to have new and worked well. If I retained my new, old phone, it would be without a service for now. It would be a simple data locker only.

I was not ready to purchase anything. I think I was calling to try to purchase a PRE OWN PHONE he gave me FAITH. The Representative was just great. He put more STARS TO SPECTRUM!!! If that agent was an artist the picture the REPRESENTATIVE PAINTED FOR ME I WOULD FRAME IT.

Horrible insurance for T Mobile customers. Will not answer phone calls. Leaves all business with customers to inept bots. No accountability. Absolutely pitiful. I've been with Sprint/T Mobile since 2007. The company is truly bottoming out. They're quick to receive payment. But slow on delivery of effective customer service.

Tried filing a claim online, but the deductible wasn't what I expected. I was being charged over 300% more than my deductible stated for the damage to my device (cracked screen). I tried calling to figure it out, but their phone is only a machine which says it doesn't recognize my phone number and then hangs up on me, the multiple times that I called.

I am an 81-year-old lady who doesn't know anything about electronics or iPhones, however, the workers at Spectrum knew what was needed and my trade in and new phone are outstanding and so is Spectrum Mobile. The gentleman who helped me took me through everything step by step so that I understood what I was getting for my money and the advantages of the plan with unlimited upgrades at an extremely modest cost. The overall cost of Spectrum Mobile outshines AT&T, Verizon, and T-Mobile. Their payment plan is easy to handle, and the invoice is clear and easy to understand.

Denied my claim after lying about speaking to my property management. They also never answer their phones or call back in a timely manner. The "management" is also always listed as on vacation or PTO. I would give zero stars if possible.

Worst company. They cannot replace my phone in a timely manner after 5 day I receive a email saying, "Thank you for contacting Assurant. We regret to inform you that your replacement device is currently on backorder with no estimated time for arrival. We apologize for any inconvenience this may cause. As soon as your replacement device ships, you will receive an email with your tracking information. Thank you for allowing us to serve you, we appreciate your business." No time frame. It can be a year before I can receive my iPhone replacement and talk to them several time for different options and no other option other than wait.

On 4/27 I filed my first claim ever after paying for insurance for 10+ years on every single phone I've owed. The claim was approve and $250 deductible paid with the PROMISE my replacement device would be received via priority service on Monday. That was a lie as today is Thursday and no one can tell me when I'll receive my device and they've stopped sending me updates. Apparently, they don't have any replacements nor can they provide a detailed update beyond that. I suppose they just expect me to wait indefinitely without issue but I use my phone for work and it's now creating an issue.

I'm having a super bad experience with a phone that I returned back in October 2023, I did received my the replacement phone in a timely manner, but when I returned my phone as requested but the problem started when the phone got to warehouse it was checked as received & I got my email stating that but they didn't log it in my account so I got billed over $900 on my T-Mobile account. Now we are in May 2024 & I still have those pending charges, my phone got disconnected twice even those I was promised it was not going to happen. Now Assurant wants to put the blame on T-Mobile but if they hadn't put the charges to start with I wouldn't have this problems. They were quick to collect fraudulent fees on my phone account but have been more than 3 months & I don't see the end of this.

I had submitted a claim for a stolen phone and it was approved immediately, but have been waiting for days for an update. They had told me that the device would be shipped overnight, though it seems it could take up to a week. After learning this, I requested to change my shipping address, but they said that was impossible after making the claim, even though the device hasn't been shipped yet. I told them I would have to spend hundreds of dollars and wait weeks to travel across the country to pick up the phone and they said that they expected me to go back to pick it up. Very overwhelmed and disappointed with this service.

Dropped my phone into the sea when I was fishing. Filed a claim. Got approved instantly but the tracking number never come the next day as they said. Waiting for 3 days already and every day they send an email said that the shipment was delayed but they don't give any information about how long for the delay. I really need my phone for my job. I called customer service and all they can do is inform me my shipment is still delay?! I paid phone insurance for a year, 250$ deductible and now and they keep my money and I am still waiting with no hope. This is the first time I file a claim and It was a nightmare.