Assurant Phone Insurance Reviews

The ease of the process from starting the initial claim, to returning the damaged phone, is super easy and very well explained. This made everything a little less stressful. I didn't realize how much I depend on my phone for everything now a days, so the quick delivery was appreciated. Thank you!

Everything was great. The customer service, the time it took to receive my device, etc. Detailed instructions included which makes setup simple & fast. The only thing that I think could have helped more was if extra padding, like bubble wrap, was included for the device I had to return.

Need to replace daughter's broken phone, price was descent cost. Had no issues with the service and was a very easy process. Return process was also easy to do. Would have been better if return label came with phone rather than having to print it and tape it to the box.

Happy I got Assurant insurance. They quickly replaced my phone, I am now using my phone that was replaced with the phone that they sent me and I really like the new phone as it was just like my old phone.

My experience filing a claim with ASSURANT phone insurance was easy, quick and convenient, the rapid response was impressive. Will recommend ASSURANT phone insurance to family and friends when shopping for their phone insurance needs.

Had a replacement phone. Works great, love it. Couldn't get no better, thank you. You guys a damn thing you said you were going to do and I really appreciate everything you've done for me and I don't mind paying for my insurance cuz it's well worth it. I would recommend to anybody, very good service, very good representative and I would recommend again to anybody that pays for insurance. This is a good company and they do what they say and they say what to do.

It was easy to get the replacement order done, found a few new questions but got through the process quickly and easy. I'm glad that there is insurance on the phone and not paying an arm or a leg to get the replacement. Just wanted to know why the phone has to be replaced with different phones than the one you have.

My phone stopped charging. After exhausting all troubleshooting options, it was easy to file the claim for a replacement. It arrived within a few days, but with no instructions on how to transfer data from my old phone to the new one. That would have been helpful. Otherwise it was an easy experience.

It was extremely easy for me to get my phone replaced because of damage. The process was seamless and fast. We had purchased based the additional protection but we were skeptical if it would be covered. Moreover, since we are so dependent on phone, we were worried that the process would take time. However, we could go to the website and get instant approval plus the phone was also shipped to us pretty fast.

Assurant was very helpful with helping through the traumatic situation.

Very quickly took care of the issue. Knowledgeable and friendly. Took much less time than I thought it would. Would recommend this company for any issues needing to be resolved. Very happy with the results. The company I would definitely go to to make things right. If I have any other issues I will definitely be hoping this company is the one to fix everything.

It was great being able to lock my stolen phone and with this great insurance. I was able to lock and order the same phone. I had great customer service and it was great to know that if anyone tries to pawn my phone or sell it that it cannot be opened.

Time it took for phone to arrive should be two days max, you should use a better courier service. Upgrade of phone was not due to you being nice, you had none in stock. When asked to speak to someone in USA, you should easily comply, instead of constantly saying .."I'm sorry" and "We understand."

Website easy to use and customer service was very helpful. Had issue with having phone repaired as there wasn't any place near us. It was 1.5 hours away. Customer service was able to assist me in obtaining new phone instead. Phone was rec'd within three days. Also very easy to return phone.

I received an upgrade replacement device and I am totally happy with my experience. The device was packaged well and the customer service chats put my mind at rest. The delivery ended up being delayed because of the weather which was nobody's fault. I received my device ASAP and that was fine. Thank you for this good service. I will continue to pay my insurance premium in case I need it again.

First went to T-Mobile and was told had to file claim online. Tried to do online however, it would not accept the broken phone line number only the mail account number and then claim was denied, because that phone number did not have the type of phone we were making the claim on. When I called about this issue it was corrected and replacement sent. No issues with the phone call very efficient.

Had a hard time finding a place to return my old phone. It would help if you had provided a return slip to put on the box I received my new phone with. Just a suggestion. Thank you for your assistance setting up my new phone your customer service representative was very kind and professional as I am 67 years old and am not good with computers.

I did not have any problems with my claim. The process is very easy and user friendly. I think I’ve used this twice in the last two years with the current phone I have. Both claims were easy another replacement devices were exactly what I had prior. I am very pleased with this service and will definitely continue to use it in the future.

Great service. Got my device and was able to return my old device. I like the return policy and was able to pay the deductible. Was an easy experience and would others to use their services if needed. I’m glad I was able to get assistance from here and helping get a new phone as soon as possible.

Everyone I talked to was very helpful and the device arrived quickly. The approval of the claim was a little slower than I would have liked, but understandable given the New Year holiday. The directions were very clear, except for what to do if the old device does not power on.

I was provided two replacement devices because the first one was locked by the carrier and the second one is also locked by the carrier. You are unable to send me a third one until one of the first two devices is received. There should be some consideration for when a customer comes this type of situation so that they can be sent a device, but the customer service rep inform me that it was your system that would not allow another device to be sent not the customer service rep in initiating the process.

Spectrum and insurance is really great. Just switch there. This was a program to help people that are disabled and on a fixed income. That would be so great and help out a lot of people that are low-income. Or disabled or just I don't really know income. So anything you often do will be great. Just check into it, please and let me know.

I encourage everyone who is prone to damaging or misplacing their phone to get Assurant Coverage. It is extremely easy to use. You get your replacement phone quickly. Put your old phone, if you have it, in the box and drop it off. That is all there is to it.

Somewhat confusing, not exactly sure on how to proceed with correcting the photo images and why I did not get all my contacts. There are phone numbers that have color codes on them that I do not understand. Instructions on how to get all my information is not quite clear and my old phone was run over by a number of cars and does not take a charge. The card says to turn off Find My but I cannot turn the old phone on. Do I send it back anyway?

I greatly appreciate your help. Thank you so much for your kind words. It no longer worries me. It's a good thing I got the iPhone 15 pro. For the sake of our family, my daughter really needs to make a phone call. I appreciate your approval for the iPhone 15 pro. Please send me a mail.

The customer service I received was top-notch, every question I had was answered and I received my replacement device within 2 days. I would highly recommend to anyone looking for cell phone service and/or replacement. Nothing less than superb in my book. I am a businesswoman and my phone is of the utmost importance when owning your own business. I appreciate the hard work and so do my customers.

Customer service agents denied valid claimed multiple times. Had to call back with the T-Mobile agent on the phone to advocate and finally get claim pushed through. For the amount of time spent trying to get them to honor what I had paid for over 2 years in ins premiums, they should have refunded my premiums. Agents kept repeating themselves and would not listen. Tried to gaslight me by saying they had tried to give me opportunities to give them different information - but they documented incorrectly. Seems like the business plan is based on deny over and over and hope the customer goes away.

As to the phone replacement service it is great. As to the phone that I had replaced it is a different story. I hate to say I have Flip phone which is the second time I have used this service. For screen issues. One was my fault, one I am not sure how it happened. Being a flip phone it is not easy to find an Otter case for it. Which makes the use of this service quite common thing for a phone that it is. I will say the amount of the deductible has come down a lot from previous phones at this price range.

Putting in the claim and receiving my new phone quickly was wonderful. The paper description of all I had to do to get hooked up was not accurate and needed to get help from the man at Xfinity who took an hour to get it all hooked up but all done and happy. Thank you for your help.

It is so frustrating to have your phone damaged. We rely so much on them for every aspect of our lives. Thank you for making the experience as pain free as possible! My life, my pictures, my work is all connected to my phone...The friendly and helpful techs were greatly appreciated.

The initial processing took a little longer this time. Usually only took a day to process them have the new phone shipped out. This time it took almost five days to process. Not sure why it was different. Maybe it was because I went through the app instead of through the store location dealer.

My wife while working in the kitchen and accidentally backed into the burner knob which turned it on. They smelled something and found the phone laying on the burner. Lesson learned. Never lay phone on the stove while working in the kitchen. Acceptance to buy the insurance when getting the phone at the Xfinity store, I would suggest purchasing it when you get your new phone.

The process to file a claim to replace phone that was broken was easy and quick. I would highly suggest getting the coverage because if you like your current phone and it breaks and don't want to buy a new one, the swap was fast and easy. The T-Mobile agents were kind and explained how the coverage worked and provided all the information we needed to get claim started.

Awesome phone insurance...Definitely Recommend, must have! Fast and efficient coverage.. I put my claim in for a stolen iPhone that I had, and the new phone arrived at my doorstep the next day.. That was absolutely amazing and I only paid my deductible ... I've been dealing with Assurant for years and they've always taken great care of me..

My phone screen was broken, so I called to file a replacement claim. The agent explained the whole process to me clearly, and within two hours, I received an email confirming my claim was approved. I was really impressed because we got the new phone in less than 24 hours. The whole experience was smooth, fast, and hassle-free. Overall, I’m really happy with the service—quick response and great efficiency.

I never knew what I was paying for and now that I know I really feel like it's worth every penny. I am so grateful to have this insurance. I can't believe anyone doesn't get it. This process was so easy and not time consuming or stressful. You have really streamlined it and made it as easy as possible for the user. It was easy to file the claim and it was easy to send the old phone back. I couldn't be more happy with the entire process.

Phone camera did not work and the updates did not update on the phone. Assurant did an excellent job of replacing phone and Comcast provided the assistance to return phone to Assurant. Also, Assurant did an excellent following up to ensure we did things correctly and returned the old phone.

This was a pleasant experience. The representatives helped me out quickly and the claimed got approved faster than I thought it would. I got an upgraded phone and it works better than the old one. Thank you so much! I will be using the service again if the need arises.

I am beyond grateful I had my phone insured! The customer service was so good that I had zero issues. I got my address updated and the rep was very professional. I got my phone almost instantly and will continue to do business with Assurant. Filed my request on Friday and got my phone on a Sunday.

I dropped my phone and the screen cracked. I needed to replace the phone. Once I entered all the information I was ables to get a replacement the next day. I highly recommend that people pay for insurance for their phone because it might come in handy. It was highly convenient.

Went to T-Mobile store and everyone was very helpful. The staff at the store went out of their way to help me. I don't have a great knowledge of phones and they help me with the setup and answered all my questions. I really appreciate their help during a frustrating event of losing a phone. Thanks to everyone for the help.

My claim was approved immediately upon my filing of it. I was surprised how fast it happened. I expected it to take a few days to be reviewed and accepted. My replacement phone came within three days and I was able to complete the transfer of my information relatively quickly and painlessly. I was able to return my broken phone in the box the new phone came in.

This was an easy and convenient process. I am pleased with how it all worked out. The added cost is worth the security of knowing my devices can easily be replaced. This time we received the same device and was very happy with it. Not sure I have any more to add but again a great experience.

Filing a claim with Assurant Insurance was very easy, service was very competent, and the replacing of the device was very fast with me receiving the replacement device in 24 hours. This is the third time I've had to file a claim with Assurant Insurance and have been absolutely satisfied with the outcome and results...

My experience for getting a replacement was great. It was sent the next day after I finished my payment and it was approved by the insurance. The replacement phone itself isn’t the best. I can’t hear the volume and when it’s on speaker you still can’t hear anything either. But no other issues other than the volume issue.

My experience was good. I did not have any major issues with filing and receiving the replacement device, thank you Assurant for your timely response and your efficient service. I will gladly recommend your company if ask to. My only issue is that you did not send a return receipt with the new device.

The experience I had with receiving my equipment was excellent. There is flaws in the system. One mailing the charger and the other equipment that goes with the new phone or iPad that would make the system complete and a good start with the customer service recommendations for your company website would increase sales.

Online claim is always difficult. When returning merchandise back for replacement your office sometime claim they never get returned damage phone when it is sitting in a warehouse and not processed as returned. Now I take a photo of returned slip and ask mail office for a receipt for my proof it was sent out.

While I understand the necessity of paying the full replacement cost as a deposit, the availability of having $700+ on hand to get my phone replaced is extremely off-putting. The experience would have been more favourable otherwise. I would also appreciate having the deductible be more readily knowable at the time of purchase.

It was very simple to replace my device. They sent me a new 1 1st. Then I transfer it over the information and melt them. My damaged phone back. It was as easy as 123. I would definitely recommend this to my friends and family. It made the experience easy immanageable.

My experience was wonderful! I got my new phone exactly when I was supposed to. I did mail off the broken device today, January 14, 2025. Providing a return box for it was very helpful as well. Thank you so much for such speedy service and for having people to help me get my data transferred to my new phone.

My phone helps me do my job to an extent and when it broke and was having issue these guys really stepped up and helped me get back in the game so I didn't lose a lot of time or money. They even made sure all my questions and needs were answered!

Got a replacement, was easy to notify and get approval. My experience was easy once I got to the website. I was able to let them know what was wrong with my phone. They gave me the solution, I clicked my answers and the phone was shipped out and packaged perfectly with instructions for me to restart my services and it's all good. I was able to send back my old phone and my new phone is working.

The process is very user-friendly and simple to guide and locate information and they help as you need it. I would recommend getting a protection plan and leave my money sitting so it can grow at an awesome APY. I would recommend this program to anyone of my peers because I know they are in good hands.

Their lengthy claims process is so stressful. Their website doesn’t work. The 1800 number directs you back to their website. I went to T Mobile for help and the customer service representative couldn’t even get through Assurant. It’s maddening.

Shipment took 3 days, which was not too long but when you don't have a phone, it's too long! Phone was refurbished but just overall happy that deductible was cheap versus paying full price for a new one.

Process of replacement was speedy and professional. The device was easy to set up, and return of the old device was also painless. It was great to receive the replacement phone during the holidays when I needed the replacement for "back to work" travel. Tracking of the device when it was on the delivery truck and on its way was also very simple and accurate, and it went a very, very long way in helping to alleviate the stress of having a damaged phone.

Thank y'all for your help and getting a replacement phone sent to me ASAP. I only have one issue getting activated and now it's time to go into the store and provide my identification that I'm the owner of this account and I have this phone activated which it should be that I just call the 611 number and give them the new sink our number to have activated this account but it's not that way.

I broke my phone on New Year's Eve and the lady who helped me was so friendly and patient as I scurried around finding passwords and SS numbers. I didn't get the device for almost 5 days but I survived. The last two times it came the next day. I know the holiday was to blame.

My overall experience was great. I think there should be more options added to the section describing the damaged cause to the phone. This is where only problem occurred which led me to the wrong option to solve my problem. The problem was I needed a replacement phone and not screen repaired. The phone was not repairable by having the screen fixed. I needed a replacement phone.

Assurant phone insurance is crap. I pay for insurance with Spectrum for insurance through Assurant. I broke my phone, filed a claim, paid $100 deductible and was then told they didn't have my phone and I would need to buy one myself (up to $999.99) and they would reimburse me in about 14 days. I explained to them that I don't have extra money at this time to purchase a phone and they basically said too bad.

The processes for trading in my IPhone was easy and fast. I thought the refund value was fair. I’m appreciative that a trade in program was available when upgrading my I-phone 7. Assurant’s service was quick in processing my refund. I would rate the overall experience a 10 out of 10.

I got the first replacement the next day, however it wasn't even close to the same phone. So I sent it back and finally got the correct phone just not the color I wanted. That is the only way I will be happy. If I get the correct color I will send the other one back.

Everything was great! I won’t be able to send phone until the 13th. I don’t want to be charged extra. I’m out of town! I’m trying to relay this info every way I can. Thank you so much for this by the way. My phone was in bad shape & you guys really came through & was a solution I needed!

I broke my phone twice in past 10 days. I was able to put in a claim immediately both times. My phones had to be shipped to me because didn't want to pick it up. I received my phone 2 days later each time, which was great timing for me. I'm so satisfied with the services.

My phone experienced battery swelling, opening back cover. My local T Mobile store recommended I replace it under insurance claim. Having no experience, I was pleasantly surprised at the ease of filing a claim online and the quick response of Assurant! New replacement phone arrived quickly, transferring data from my old phone easy and fast, following instructions sent with my new phone. Excellent experience!

My experience was a plus. I really enjoy the stress-free state I was in during the process. The turnaround time to receive my new phone was definitely a plus. In addition to the customer service I received when I needed a phone before the new phone got here. Thank you.

It was a pleasure doing business with the company, everything was really good, I receive the feedback immediately after I call to notify the problems. Even after I have receive the phone the company still make I receive all the information I need to get all my info from the old phone.

Love it. My new phone holds charge and is better than the original. I will say my battery life has increased tremendously. I don't think I could have asked for any other carrier and insurance plan. You all are amazing and I want to thank you for the easy process of filing the claim and getting it resolved.

My wife's phone was damaged, and I called Spectrum to have it replaced. Within 5-minutes, they gave me a tracking number and a replacement phone was shipped. It couldn't have been easier. Although the phone is refurbished, it looks brand new for all intents and purposes. Setting up the new phone was easy as well. They sent a sim card with the phone. I called the Spectrum rep and they set the card up remotely and got the phone working within 15 minutes. No lines and no waiting.

Instructions were written clearly for how to submit my claim and the steps to take after receiving my replacement device. I think 10 days is a fair amount of time in order to return the device. And the tracking system never left me wondering. The deductible was fairly priced and I received the replacement fairly quickly.

I had zero issues with making my claim and receiving a replacement in a timely fashion. No hassle submitting my claim at all and the process was pretty simple. I expected having to jump through hoops to get my claim approved but that was not the case. I would definitely recommend Assurant to a friend.

I have been paying $18 per month for my Assurant insurance as a cell phone insurance since March 2023. When I filed a claim to Assurant, they denied the claim stating I don't have insurance which obviously is not true.

Assurant read my review, reached out, and the situation has been completely (and rather amazingly!) resolved. Kudos to Assurant for keeping this customer EXTREMELY satisfied.

I was completely satisfied with filing the claim, the time it took for the replacement to arrive, and the instructions to activate. I guess if you had included an ice cream cone, it would have improved the experience. I expected a longer delay for my iPhone replacement to arrive, and was pleasantly surprised to find it without fuss or feathers in a couple of days after filing my claim.

This company is a scam. Ordered a phone through Spectrum and was offered 81 dollars for it. Sent phone in and received a response of phone having “no power”. The phone was completely functional and I used it up until the day I received my new phone and sent it to Assurant. I now realize this is a common scam with them.

Super easy steps to qualify your phone for an insurance claim. Once I answered a few questions, submitted the claim, I received an email, notifying me that my claim was approved and my new replacement phone would be sent via UPS. It took a day longer due to holidays but a very seamless experience with the Assurant Phone Insurance.

Assurant has came through for me twice, expediting a prompt delivery of a replacement phone within 24-48 hours. Such insurance eases one’s anxiety after losing a device with all of your personal data attached to it. I immediately contacted my carrier to suspend my service until the replacement phone arrives. Thank goodness for Assurant, Apple, and iCloud.

I have always agree to accepting Assurant phone insurance for peace of mind. I only ever had to use it once and my experience with the process was easy. The company's customer service department is helpful and answered all of my questions.

I'm really happy with the ease of filing a claim. The entire process took about five minutes! Totally worth it to have this insurance because the worst can happen anytime, anywhere. Best to be prepared for any eventuality - my phone was only about eight months old and the touch screen just died. Tmobile's warranty wouldn't cover it, so it was a relief to know that I had this insurance to help with replacement device. I filed the claim online and the phone was shipped quickly.

Excellent service! Again, the entire staff will fully help. May have been three to four helpers just helping. A young man who had been there for 2 weeks, was as if he had worked there all his life. Incredible. I am taking my APple pad back to the store to get it started up. Can't remember every detail, but I was and still extremely satisfied. Thank you.

The claim process was easy. It's not time-consuming. The convenience of having to do it online was great. Getting updates on the claim process. Questions was short. Replacement phone arrived quickly. The deductible was affordable. Phone was in good working condition. Package came with instructions of how to activate new phone and how to return the damaged ones.

When all was directed to the right department went well. I went to store, they said it’s internal so call customer service or go online. So I went online, the chat person said since I couldn’t answer a question about seeing outside damage, they had me call insurance customer service claims department to make a claim. That’s how I got my phone ordered.

The service I received was way beyond my expectations. In fact the service I received was excellent in every aspect. I received the replacement in less than 24 hours. The instructions were easy. I would recommend to my family and friends. Also it did not cost a arm and leg for the replacement phone. I am very satisfied with the results.

I love my new phone. It works perfectly and it came just in time. The instructions were clear on how to return it and there were really no issues with anything except the lady at the UPS store was confused about what I wanted when I went to return the phone, even though I was specifically told to bring my old phone to a UPS store.

I am extremely pleased with the exceptional service provided by Assurant in handling my phone replacement. The process was smooth, efficient, and hassle-free, which made a stressful situation much easier to manage. Their professionalism and prompt response exceeded my expectations. I highly recommend Assurant to anyone purchasing a new mobile phone.

The replacement was quick & and easy. The new phone arrived in two days, but I just wished we knew the replacement phone was going to be an updated model (A54 instead of the original A53) right away so we could shop for a new cell phone case & screen protector right away.

Was very fast and easy for replacement of my cracked screen on Flip Z5, Just wish they would send a NEW replacement instead of a refurbished, Just always a little worried knowing it was someone else's that had issues. But for the most part always never had a problem with the replacement phone I received.

Excellent work everyone. The world deserves good people like y'all these days to help get people's credit good to go. Credit helps everyone get themselves together in this tough economy and world we all live in, debts suck and hurt us all they never make anyone happy ever they make us all sad.

Took 8 days to get my replacement cellphone - when trading stocks it was nearly impossible to keep up with the markets while waiting for a replacement cellphone to come in. The holidays didn't make it easier - but to do a second verification without a cellphone it was impossible to get into some accounts as well.

My phone fell and the screen was broken. I filed the claim and it was promptly answered and a new phone sent out. I was able to set up my phone pretty quickly with the instructions that were in the package. I also followed the instructions that were in the box to send back the damaged phone without an issue. The experience was quick and easy. Great experience.

Process was relatively easy. Did obtain some help from Spectrum Customer Service. Am pleased with the new device. Did like the convenience of using the UPS store to return the trade-in devices - was quick and painless. Appreciated the help received at the UPS store to send them back, they were very helpful and knowledgeable and received a receipt with tracking number. Were notified when they were received.

Great response and shipping even during the Christmas holidays. The process was very easy. Just a couple of clicks and approved for a replacement phone. Received an UPS tracking number within one working day. Phone was delivered and was very easy to set up due to the set of instructions that was provided. Also a return box was included. All I had to do was wipe the phone and cleared all my data from it. Place in box and mail it back.

Even though having my phone broken was stressful, the instructions to get a new phone and setting it up were clear and precise. I would recommend this Insurance coverage for the phone to anyone wanting a peace of mind. I will continue with this coverage and will also look into having my other devices covered as well.

I would highly recommend the assurance. I would highly Ed five's purchasing the Assurant protection plan for your device. We've used it multiple times and they've always taken really good care of us. They've always repaired our devices quickly or replace them as soon as they can. Sometimes it takes a little longer, just simply based on how new the devices are.

Assurant care team are awesome people, very professional and friendly. They are understanding in so many ways, provided excellent service and detailed instructions on what to do once I received my new device. I highly recommended them to anyone that has a cellular device.

I had to go to Metro and the Young Lady in store was Phenomenal! Online they put My info on the wrong phone. She took care of Everything and was absolutely gracious and kind for as busy as She was! Her service was Excellent. Give Her a raise!! She took care of Me and at least 5 other customers and We All got professional service.

Good service, awesome customer service. My phone arrived quickly and I did not have to change my new year plans before the device arrived. Customer service was great. I don't know what more I can say. Spectrum is my favorite cell phone service I have had. The return was also easy with no problems..

Great Experience and Super Easy to get things done. Claims process isn't a typical situation with lots of forms required so extremely easy. The item came in three business days so I wish that part was faster. Overall a great experience from start to finish but it could be faster for instant gratification.

The procedure was simple, I didn't feel any push back. It was fast and accommodating, especially due to the fact it was the holidays and I had a short time receive being that I was in a different state. Thank you for your help and I will return my old phone this week.

Was pleased that the Insurance replaced my phone after a screen damage and the return was simple and easy. Will continue to use the replacement until I can get an upgrade to the product when time allows. So far the change to the replacement has been an easy transition and when I have the opportunity, am anxious to compare the photo quality.

It was a very simple process to receive the phone, take to the store and have service transferred and then mail the trade in phone back. Now I am in the process of waiting on the money from the trade in which should take no more than 24 hours. Switching to Spectrum from Verizon has been very simple and less costly.

My phone had developed a variety of operational issues and had become nearly unusable after 5 years of use. I contacted Assurant and was able to speak with representatives on the phone. Within a day I had a replacement phone. This is the best experience I've ever had with this sort of policy!

I appreciate your cooperation in completing my claim. And the condition on the iPhone, it was like new. I really appreciated the effort. Thank you once again. I would like to express my sincere gratitude for your cooperation in completing my claim. The condition of the iPhone was exceptionally good, as if it were brand new. I truly appreciate the effort you have invested in this matter. Thank you once again.

I feel it would have been a perfect experience if this information was more clear, having a 150.00 payment automatically charged to my account hanging over my head is distressing, and I feel that having a return time window would make this an entirely stress free experience. Thank you for listening.

360 Protection is really worth it. It covers you with a small deductible if recommended. I love it. My device was to me in 2 days. I was surprised with the holidays approaching but they really came through. You would not be disappointed. If you do not already have it go get it. It is a must!

The only complaint I have is I wish they would have told me in the beginning to file a claim when I first called T-Mobile when I dropped my phone in water and then it cracked the screen because it was about 10 to 14 days from start to finish for this whole process.

Assurant is a great claims department but I was Greatly Disappointed the last two times due to y'all sending me the wrong Devices. Since I've started using Galaxy Samsung Products I use them across the board, my cell phone and my tablet. I wanted My pics synced together with Samsung. I can't do that with a Revvl. Check my records! I had a Samsung Galaxy TabS1 first. When that one broke, y'all sent me a Samsung Galaxy TabS4. When that one broke y'all sent me another TabS4 with a stylus pen. When that one broke, that's when y'all sent the 1st Revvl. I should've sent right back to y'all but I tried it out 'til the screen just went black on me. Now I have this 2nd Revvl but I want another Samsung Galaxy Tablet!!!!

Customer service with Spectrum was the easiest and reliable trade in I'd ever encountered. It was awesome. Fast, friendly, and efficient. My old phone to an new upgrade phone was a fair trade in. Spectrum mobile service is the best company out there. Old phone was a Galaxy A12 to upgrade Google Pixel 9 pro was a steal.

Very easy to log on to the T-Life app and follow the instructions for an insurance claim. Took about 10 minutes and the deductible was even less than I thought it would! Replacement took about 10-ish days to get here, but to be fair, Christmas was in the middle of it.

The ease of filing a claim and actually receiving the replacement device is actually surprisingly fast and very convenient! Even through the holiday madness going on (Christmas and now New Year's) I was able to receive replacement device faster than it would have taken me to go in store with my busy schedule! Which entails being a father of 4, working 2 jobs!..Peace of mind knowing I have the protection is why I still continue to have the assurance I need with Assurant! Thank you so much!

A bad device should never be sent to a customer. I was unable to start the device. It kept asking for me to insert the sim card, even after I inserted the sim card. The T-mobile rep at the t mobile store said that the phone is in airplane mode.

Amazing experience. I had my phone stolen and the replacement took last than 3days. That is amazing to know I have this type of insurance care. Phones are expensive and knowing I have affordable insurance alleviates the anxiety of being a potential victim of theft. Thank you for your support.

The experience was great. They took the time to explain and take care of my problem. They sent simple and clear instructions. They also sent the package for me to return the damaged phone and I loved that. So thank you very much. You did a great job at sending me a replacement very quickly and I appreciate the great job that you’re doing.

It was a quick and relatively easy process. The process of making a claim was easy and the T-Mobile representative helped me call it in. The replacement phone looked like new and has functioned well. Activation was relative easy but the instructions could had more detail. Thank you for all the help and quick turn around.

I was very happy my phone came so fast especially with all the holiday shipping. I was expecting it to come a lot later than it did. I appreciate the timeliness of this and the detailed instructions of what to do with my new and old phone. It was a very quick and easy process.

I received my replacement quickly and as stated. However, I did not receive a charger or earbuds or any information, such as a booklet on the phone. This is a different phone from what I had. I called to request a charger. The representative went out of his way to assist me. Your policy is to NOT include a charger. I can barely afford my phone bill, but have been a loyal customer for appx 25 years. I got my kids and friends to all use Tmobile, I always pay my bill, including my insurance. If I need anything to operate my phone it should be included with the replacement. This phone is great, but I am borrowing a charger and That's not right. I live on a very tight budget, and pay my bills. Please look at your policy

Process was easy to secure the credit and send back the phone. The instructions were clear on how to package the phone and I was able to print the correct shipping label based on the method that was easiest for me. I appreciate being able to receive a credit for my phone with that money being applied to my new phone purchase.

I accidentally broke my iPhone 13 Pro Max when I was getting out of my car, and because my phone is protected by Assurant, my phone was replaced immediately. I’m really satisfied with the great services and the professional support during the claim. Assurant, you are great. Thank you so much.

I am incredibly pleased with the outstanding service I received. From start to finish, the process was seamless, professional, and exceeded my expectations. The team demonstrated exceptional dedication, attentiveness, and expertise, ensuring every detail was handled with care and precision. What stood out most to me was the genuine commitment to customer satisfaction. Every interaction felt personalized, and my concerns or questions were addressed promptly and thoroughly. It's rare to find a service that not only meets expectations but consistently surpasses them, leaving no room for disappointment.

Replacement phone, I'm happy that I have my replacement phone, it took me three weeks to get my replacement phone, but I had to call to found out what is the status on my phone which I had on a Friday on the week after Thanksgiving, I spoke to a sales rep about the issues on the matter & should not to call the issue.

It is good to know that there is a process that allows for easy accessibility for filing a claim for your cell phone. One of our family plan phones stopped working and we had to file a claim. Not only did we find the area to file the claim with ease but the step by step process was of great value with no headache and no hassle. So far Assurant claim experiences have been great. I will continue to keep this coverage on my phones.

I love the customer assistance. Thank you very much. The beginning of January 2024 was the first time ever I got phone insurance and I'm so glad I did that. My phone actually got stolen. I was able to get a new phone the very next day sent in the mail. I was also able to get back my stolen phone the very next day by tracing it with my new phone that came in the mail and I sent my old phone back to the insurance company and I kept the new one. Keep up the good work!!!

My cell provider offered the link to Assurant. I filled out the report and it was accepted immediately. The replacement cell arrive in just a few days. Activation was simple and replacement device worked like a new on. Very Satisfied. I will shared this experience with my friends. Thank you.

Good service, but no charger was included. Another point is that the cost to get replacement is high ($250). When I received the device it was locked but customer service was able to help get it unlocked for other networks since I made all required payment for the device.

This last experience was good. I have had previous experiences that did not go well at all. With the previous interaction the information shared between T-Mobile and Assurant was not correct and cost me having to purchase a new phone unnecessary. This is all I need to share at this time.

I had a problem with Assurant about 6 yrs. ago when I had mobile service with Sprint, but since I've been with Spectrum the services from Assurant have been much better. I had a lot of issues with Sprint, so I don't feel that Assurant had too much to do with the problems I had.

Very Simple. Followed the instructions and went to US Cellular to have information transferred. Took a while to have all the information transferred. Overall pleased with my experience. Put old phone back in the mail immediately. Thank you so much for responding so quickly. My experience was pretty much painless and easy. I hope you have received my old phone back.

The process was easy and straightforward, I received my device the next day from Assurant with the delivery coming right on time. Great job. The cost of replacement was $99. Don't have to return device. Thanks again. Will be glad to use this service again if need be with no surprises.

I would like to know that once my return device was scanned, you could notify me. I have had returned phones not being received, even though they were scanned at the shipper. So, I didn't receive the credit for the return. The return process should be more secure no matter what carrier is used.

Everything was great. It was very simple to do. Took care of it within a few minutes. Next day the phone arrived, and I just mailed it back the broken one. I don’t know what else to say. There’s nothing else that could make it simpler or easier to do. I forgot about the $99 deductible. Maybe you should explain to the T-Mobile people that to remind me about the 99 deductible if they wanted me to upgrade instead of replacing.

Broke our phones. Called on Friday and our devices were delivered by Monday. Extremely easy and fast. Very helpful and much appreciated. This was all done just before Christmas and received them in less than two days. Just very easy and fast to get the job done.

I walked into the Spectrum store today to look for a new phone. The phone I wanted was in stock. Super happy with the price I received, after I turned in my own phone. I had great service, everyone was polite and helpful. I was waited on quickly. Had my phone transferred to my new phone very quickly.

I had left my phone on the hood of my vehicle. While driving in heavy traffic on the highway the phone fell off the hood into traffic. Since it was a highway with heavy traffic, I was unable to retrieve the phone and had to file a claim for a replacement. The phone was replaced within a day which given that it was the Christmas holidays was amazing.

It was quick, easy and highly recommended. I do not have any recommendations for changes in how you deal with customers. If I knew anyone looking for insurance on a phone I would recommend your service.

Fast and efficient. There wasn't any issues the replacement. It was easy to reactive the replacement, downloading photos, files, phone numbers and programs. After prepping the phone for use the phone performed great, had no issues with the connection problems whatsoever. Sound and music is great and clear with no problems. I appreciate how simple it was to power the phone.

My claim was easy to put my order and I got it really fast. Delivered to my house. Also customer service gave me an excellent information and how to submit my claim and they gave step by step guidance to completed my claim with a very friendly attitude and professionalism.

With a few simple click my return was processed and my replacement device arrived within 3 days. The replacement device was refurbished but worked and looked brand new. The entire process was quick and simple. I could not be happier how easy it was and how quickly it came. Completely happy with my replacement.

Unknowingly my phone fell out of my golf cart on a main road and it got run over. Someone on a bicycle found it and with FIND MY, I found it. Immediately started the replacement process and within 24 hours, I got a brand new phone - not a refurbished phone. [; Can’t complain about that! We’ve been paying for insurance for our iPhone 12 minis since 2020 and are relieved we didn’t cancel the insurance plan which we were talking about doing just a month ago. It ended up costing us $105.00 instead of $800. The contact and follow-up from Assurant was spot on.

Service was prompt and quick. Great job. Didn't know of anything else to improve my experience. Great job and professional staff. Maybe make my deductible not so much for my replacement of lost phone.

My experience was great as always. Delivered quickly as always. Job well done as always. One happy customer right here. Thank you for all your hard work as I know it can be difficult at times. But guys are the best. Thanks. I am so pleased that I got insurance on all my devices. I have no worries when I need a replacement.

Easy experience, no hassle and the phone was received very fast. The online process was simple and stress-free. Return process was also easy since the replacement phone was received with a return label and box and I was able to track when the return item was received. Thanks for making it very easy when you have a issue with your phone.

Everything was great other than the instructions telling me to first of all erase my existing phone. I needed a working phone to complete the process on the new phone. Also I am not sure that the battery is as powerful as the OEM, but maybe it is. Can't be sure about that. It seems to drain faster. But the phone says it is 100%.

I lost my watch and tablet due to Hurricane Helene. I had insurance only on my watch. I was dreading calling as every other claim has been a hassle. I called, filed the claim and I had my replacement in 2 business days. I will continue to carry Assurant on my devices (all of them now).

They are very helpful and I received my device quickly. Thank you for all your help and knowledgeable staff, polite staff and convenient process, I would recommend Assurant Insurance to anyone with a device. I don't know what else to say but everything went very smoothly and in a timely manner.

Great experience. Easy to use my insurance coverage. I didn't have to wait too long to receive my new phone. The only thing I has an issue with was resetting my old phone. I think I finally got it though. Also I wish customer service was from here in the United States, I have a hard time trying to understand personnel with an accent. Thank you.

The app was very easy to use. I would have liked to receive a confirmation and shipping details about the phone and when it was going to arrive at my house but didn't. Either way, I have my phone and it works great and solved my issue within the same week.

My claim was handled quickly and I received my replacement phone within 48 hours which was extremely important to me. The person handling the claim on the phone took care of it quickly and without any drama. As we all know our phones are extremely important. It is the link to our ability to communicate both personally and professionally.

My phone didn't come with the cable charger or earbuds of my Samsung Galaxy a13 phone. Works great and my phone got here on a quick and Speedy time overnight however I did have to take it to the Xfinity store in Avon to get a new SIMs card because you sent the wrong SIMs card out to me in the mail.

My new device came super fast! I did not have to wait long for the replacement. I am super excited! I will continue to use this service and I would recommend anyone to use it, too! They took care of me without any hassle. You will be please with the outcome just like I am.