Assurant Phone Insurance Reviews

It would help if you included the replacement sim cards with the device in the mail instead of charging people 25 dollars to get one that's used from someone else's old device that got left behind and if you could make it possible for the customers to activate their replacement handset devices by themselves instead of having to travel to their nearest metro by T-Mobile stores to do so because many people are not able to make it to the store for them to replace or reactivate their devices.

All the customer service was wonderful and it was easy to go to this website and fill out my claim. It was very self service explanatory. It showed the steps by steps without me needing to call for help. I would definitely refer someone to Spectrum Mobile because their good customer service.

I filed a claim to have my Pixel 8 Pro phone repaired. It was simple and quick. I use a lot of "21th century software" and this works as expected, much better than other sites I have used. I would surely recommend this product. I am glad I purchased my Google Pixel 8 Pro and the Pixel 2 Watch. Both have exceeded my expectations.

I just have two things to say about my experience with Assurant. 1.) The return process seems easy. All you have to do is stick the phone in the envelope that's provided and sticking in the mailbox. Well that's all well and good but if the mail carrier doesn't scan the envelope then myself as the customer gets screwed and has to pay for the device because there's no tracking information provided showing that I sent in the device. I feel like you guys should be using a hand to hand system where I hand the device to a FedEx worker or UPS worker whereas the USPS has not been very reputable lately in our area.

A few months ago I was trying to make a claim for my Samsung phone. When I contacted Assurant I was speaking to a foreign person who was hard to understand and they wouldn't speak up. First they wanted to know how long I have been a Metro customer, I said I don't know but a long time. They then ask me how much memory was on my phone. I said IDK 32 or 64mb. The screen was broken I could tell. I was told to call Metro to get that information. I did that then I called back but during that time I got an email stating my claim was denied because the IMEI number didn't match the phone I was using. So when I called back and explained I wasn't calling on the broken phone but I put the SIM card in a temporary phone then they ask me to call Metro to see if the phone was insured.

When call, they were very nice and help me very kindly, the phone we received was impeccable and it was mailed very fast, I hope that they keep the same service for long time, I'm also very happy with the service my telephone company provides to me, just letting you guys know, keep up the good work!

Process was painless, quick and easy. Very satisfied with the experience. I don't think there's much it could be done to improve it. I was quite pleased and the process was very easy to understand. Site was very intuitive and I really don't know anymore to say other than it was excellent.

Plan protected my phone very well, but I lost much of my contacts, photos and other data, which apparently was not correctly backed up. It would be great in enrollment process that you could ensure your clients have their data protected/backed up in case of phone loss. This would be a great service in addition to asset protection. Claim process was easy, fast and efficient. Perhaps you could also add this service for an extra fee, or have a test to ensure that the phone memory, SIM card et al are being backed up and are accessible readily as user may not fully understand this.

The only complaint is the 50.00 deductible. Too much for someone with my income. So if the option to have a lower deductible, that would be great. Other than that, shipped in one day. And it arrived brand new with complete instructions on to to transfer my service to the replacement.

Was on the phone with a service rep for over two hours with the T-Mobile sales person helping me. Finally asked for a supervisor. Supervisor came on the phone and I explained to him. He hung up. I was very unhappy. T Mobile sales person recommended we try the automated site. Went to automated web site and claim was resolved in less than five minutes.

My Samsung Galaxy Flip 4 wouldn't open all the way. I done a claim and received a new phone the next day. I went to the T-Mobile store and they programmed my phone. This has been the best service I have ever had. I'm so glad I took the repair option and thanks for everything!

Great experience, quick fast and very easy to follow. Just had an issue with printing out the labels for return but this was a minor issue. I don't have a printer so I had to figure out where and take time to print out the return tag. But overall great experience!

It was incredibly easy for me to get my damaged phone replaced! I just went to a website, filled out a few things, and it was on its way. It was also easy to transfer my information and send my phone back. I will definitely be getting Assurant with each phone.

It was fast and easy to file my claim. Everything was as expected and more, in a good way of course.. I just wish you would offer phone cases with the device. It's hard to find one sometimes. Thank you Spectrum! You're the best. I will definitely recommend you to everyone. The coverage is outstanding and all the devices to choose from is great.

Y'all should make it where you can pick up phones in the store. Waiting on the mail to run sucks. Y'all also should not have the 3rd party stores. They suck and can't even do a return or override anything. It just makes things complicated. Thank you. Have a great day.

Phone wouldn't connect to Wi-Fi. Couldn't hear people talk. Would hold a charge. I tried doing a reset. Left it on the charge all day and all night. Phone was missing the stylus as well. Wouldn't download files. My thoughts the Samsung 23 Ultra is junk. I don't know if the Galaxy series let alone Android phones are top rated.

The process was very simple and straightforward. It's a bummer when your phone stops charging for no reason, buf at least filing the claim wasn't a giant pain? I hope that FedEx handles the signature delivery well, sometimes they don't seem to try very hard to get the signature, in my experience). But, I'll worry about that later! For now, I'm happy.

This is not the first time I had to rely on my phone insurance. Assurant has been a phenomenal company and has taken good care of me and my family when we have been in need. The premium I pay is definitely worth it, and it makes me feel safer with me and my family's devices because they're not cheap! We try to always keep our devices in good condition and this is the only time I had to file a claim for an actual accident, the previous cases were that the phone's internal hardware would be damaged or malfunction.

I think they also need to update the option they have when picking the issue with your phone. I had to reconnect with many people which became annoying. I was on the phone and the call will drop. Even though they took my phone number and said they will call back they didn't.

Had trouble with phones back separating from phone and phone getting hot. Got replacement phone next day. Phone setup and transfer of information was explained and using new phone now. Sent back old phone once I did factory reset. Easy and fast. Hoping this second replacement phone last longer than 15 months and that it doesn't have same issue as first phone did.

Very easy to file a claim. Thank you so much for assisting me in my phone needs. The Metro PCS associate was very pleasant and spoke professionally to me and was confidential about my personal information. Very pleased and will continue doing business with Assurant and metro pcs cellular store. The price was within my means and budget.

Lndonauh with Assurant corporate office reached out to me and took care of this issue. Lndonauh was great and took care of this ongoing issue quickly. This update is for her and her willingness to look into the issue and get it taken care of. This change to a 5 star rating is because of her! Thank you Lndonauh.

I broke my phone, went online, filed my own claim and it was really fast and no frustration whatsoever that I usually acquired when doing things like this. Mean speaking with Spectrum today on how to do this. They suggested that I go file my own claim that it be expedited quicker and everything else and wouldn't be no hassle. They were right. That's the way I would choose every time

Fast and easy and effective. All in all a quality service. I would most undoubtedly recommend this service. This is not my first time using this insurance service. Spectrum mobile also uses this same company for their replacement devices. This is a quality company and please trust that I don't say that about many companies

Assurant did an amazing job. I use my phone for work and family as do many people. Assurant processed my claim and got a phone to me within three days. I was concerned because I had left my phone in a space at work and it was stolen. I thought that would make it very hard for me to file a claim, but it wasn’t. The agent on the phone was amazing! I felt that the company really wanted to help me.

From the time I did my paperwork, within 2 days my phone was delivered! The workers explained everything I had to do to get my new phone. I tell everyone I know to get the insurance on their phone. It is cheap and so worth it! I will always be a T-Mobile customer.

I lost my phone while hiking in a forested area. Unfortunately I had it in Airplane Mode to save battery because of the spotty cell coverage in the area. That made it impossible to find using the ‘Find Me’ app enabled with a family member’s phone. Assurant replaced my phone with no hassle and I had the replacement in hand within two business days. I don’t recommend losing a phone, but the replacement process was a whole lot smoother than I could ever have expected.

Someone stole my mother's phone and I was very upset. I called the phone number but it was easier to file the claim online. The navigation was great. I would recommend to others to use it. It is fast and accurate. No problems at all. I would recommend to anyone to please use the app because it will not lead you wrong.

I purchased this insurance on my new 12 Pro Max and one of the camera lenses broke and continued to break so I made a claim and it was quick and easy. I paid the $99 deductible and I am super happy with the whole experience in my replacement phone.

At first glance I thought the process would be time consuming and overly unbearable. The website was the exact opposite. Very easy to use and straightforward, loved how timely it was to use. No errors when trying to follow instructions. 10/10 would recommend to any other customer trying to repair their phone.

I filed an insurance claim on my cell phone, and I was specific with my situation information that the phone had been lost. But when I received the replacement telephone, there was no SIM card in the box. So I had to make a special trip to the T-Mobile store for a SIM card. At the T-Mobile store, the agent was less than knowledgeable and very rude.

I'm so pleased to have Assurant protection device insurance because I had an outstanding experience with Assurant device replacement, it was fast, clear and easy to understand and the shipping was free to receive and ship back, I never received such an excellent experience. The representative was kind and courteous. Thank you Assurant.

After paying $20 per month for years my phone was damaged so I made a claim. They sent me a label and I shipped the damaged phone as instructed but it somehow got lost or stolen in transit. They received the box we sent but said the phone was not in it and are now charging me $600 for the phone. They would not even help me out or cut me a deal. Plus the phone we received from them was not as good as the one that broke. Battery time is poor and phone does not work well. I also paid a $100 deductible. This service is not even close to being worth the money. Take your chances and know you are better off buying a new phone if something happens rather than paying this rip off that will cost way more in the long run. They should have seen that we did our due diligence and cut us some slack rather than charging me over $600 for a broken phone that would not benefit them in any way.

Experience is great so far. The phone questions is easy to answer and fill out. Better experience I expected. Now sitting back waiting to see where my phone will be delivered. Great experience. Keep up the good work. No problem with the automated service that was available. You didn't have to hold down or wait. How good.

I got my phone stolen and I went into a T-Mobile store and checked if my phone was under warranty and it was. They helped me fill out the proper paperwork and it came in the mail fast. Awesome. Within 48 hours. Thank you and now it would be nice to release my account so I can link my watch to the new phone. It’s the same number. Ok.

My experience was great. The process was easy and it didn't take long at all. They made everything so understandable. The step by step process was easy to navigate through. I'm so happy to have my phone assured by Assurant and will recommend them to people that I know. Thanks.

Filing a claim for a lost phone was easy. There was not a long wait time and the person I spoke with helped me with this process. I received a tracking number so I knew exactly when the phone was going to be delivered. The replacement phone was received quickly and works great. It was a pleasant experience all around with this company.

The process for making a claim is super easy and they have replaced my phone efficiently more than once, unfortunately but Assurant insurance is very good. I'm pleased with my coverage. I've had a few cracked screens and water damage and even one completely missing phone and they have covered my phone minus the deductible, each time without a problem. It's worth the payment for the coverage. You can file online and you don't even have to talk to a person for a long time or wait on hold.

Lately the phone is working bad about signal lost and I have to restart it sometimes to resolve the issue for a while. That is really annoying. The GPS is working bad as well and I have to do the same to resolve it. And that is happening more often every single day.

The claim process was very easy and quick. I would highly recommend this service for anyone with phone insurance. This was the quickest and easiest claim I have ever had to file. You are the best. Thank you for the way you provided this process. Simple and efficient. Quick and easy.

The employees at the store were knowledgeable and very helpful and so far I am satisfied with the transition. I took the old one back to the store after I got all my data out of it and had them wipe it clean so I could send it back. That took all of 5 minutes in the store. All in all, I am very satisfied.

My experience was painless, and everyone was friendly. I would recommend my friends to switch to Spectrum. I am with this company for fifteen years. No complaints. The local office in my area is convenient to me. I can just run in and pay my bill or ask a question.

Great service, was easy to do and easy to return. The replacement phone worked great and we are happy with our replacement. We are assured using your service and we know that you guys are reliable. We really appreciate all of your help not just now, but every other time that we previously needed a replacement.

I was extremely pleased with the response time from filing the claim to receiving the replacement phone. So far, the phone is working fine! The staff at the Xfinity store on Butterfield in Oakbrook were pretty amazed, too. They helped me process the claim and then transferred the data and replaced the SIM card once it arrived.

I am so glad that I have this Assurant Protection Programme, They are fast & effective, sent the equipment right away, please until now I have not received my equipment yet (UPS service sent wrong house number) but this is not make me feeling bad, I am still waiting for my equipment after Assurant Investigation, (because of UPS, not Assurant), Assurant should improve ways of sending equipments to people more accurately, Thank you.

I dropped my phone and cracked the back glass. Within 24 hours I had a claim ready and device shipped out to my address (with next day shipping). The process was smooth and free of hiccups and stress. I would highly recommend purchasing insurance via Assurant if you're prone to accidents with your electronic devices.

Phone came quickly but without any instructions. Thank you for everything that you've done for me! I don't like the $249 charge, but it beats not having my new phone. Isn't there a less expensive way to get the replacement phone? I also lost my charger with it, but I guess I shouldn't push it too far.

The decision to use Assurant's Device Replacement Insurance Program proved to be a great success! Every step, from the approval process until it arrived at my doorstep, was outstanding! I'm so glad that I used Assurant and will advise my friends and family to do the same! Thank you so much for such a seamless process during such a stressful situation!

I am very satisfied customer. A phone was lost, I could not find it and after a week or more, I contacted T-Mobile on a Sunday. The new phone was placed on order that day, and arrived the following Tuesday. Went to a T-Mobile store, they installed a new sim card & activated phone for me. EXCELLENT SERVICE.

Did not have a problem from start to finish. Process was smooth, without a hitch. Excellent attention to detail and great customer service. They walked me through the entire process. Will recommend to friends. The service manager was friendly and knowledgeable. We have no complaints. Thank you for your service to us.

My phone was damaged when my husband, who was in rehab after having a stroke, spilled water on the phone. It was damaged and needed replacement. T-Mobile got me right over to Assurant's online claim tool, and everything was fine from there. Easy, no problems. Replaced phone model with same model and fast!

I had lost my iPad and here I was struggling because I needed another iPad for work. Then Assurant came to my rescue. The process was hassle free and I really felt a relief. This company knows how to handle customers' needs and anyone who need insurance I would recommend them to check assurant out.

I have always had great experiences with Assurant. I may have had 3 phones replaced and all three times the experience was great. The instructions and the process through the app made it really easy. I had to make a change to my order and it was very simple and done over the phone.

Had to go to TMobile store to get assistance. Without another phone, store employee helped me file claim for replacement of broken device. Received within 24 hrs and then called cust service for help in trf info. Took several hrs and call back, finally able to start trf of info with wifi. 5 hrs process bug rep stayed on phone for 1st 20 min to verify it was working. Called next day to confirm it worked, answer other questions and walk thru factory reset.

After I got the shipping label everything went easy, would have had been a lot better if at the time you could had turned it in when you got you new phone, or turn in at any spectrum store. A lot better this way. No hassle. Done and over with. This way there no way of it getting lost in the mail.

Once realizing the phone was missing, a few clicks on our app on Saturday and a replacement phone was in-hand Monday. Fast, easy service and we will continue to carry Assurant's insurance on every phone in our household (which is about to be 4)! The investment is worth the peace of mind!

I couldn't find my phone so I called Assurant to let them know. They were very helpful and gave me good advice on what to do next. I filed a claim and received a new one promptly. They also helped me when I found the phone on what options I had then.

Excellent representative on the phone and assisted me with all my needs. Great overall experience. Return policy was great because I was able to give the USPS the damaged phone back within my work schedule. Hopefully this will be the last time however, I am extremely happy I enrolled within this insurance program for my mobile phone.

The service was excellent. The representatives were efficient, helpful, and I received my phone The next day after I filed my claim. I was very surprised how fast I received my phone. I felt more comfortable going to a spectrum office to have my phone started. When I received my phone, I didn't have to charge it. It was already charged for me.

The process was fast and easy... I went into a store, filed the claim, paid my deductible...and my replacement device arrived the next day. I put my damaged device in the packaging that came with replacement device and dropped it off at my local shipping company...no charge. We have insurance on all of our active cell lines... I even use Assurant for renters insurance, linked to my auto insurance. Thank you.

When my phone was damaged during an already stressful move. I received a fast and easy replacement phone. Two days after I made my claim I received my new phone along with a carton to ship my damaged phone back to them. I was very satisfied with the professional service I received and would recommend this service to my friends and family.

This was the best service I have experienced from any private company in years. The written information was clear and easy to follow. The agent helping me, a woman named Laura based in Colorado, was patient, efficient, and helpful every step of the way. Whatever Assurant is doing to create a customer-friendly culture, keep it up!!! Thanks so much.

Please include some information on the process of transferring service to the replacement device. There was no literature included, just a device in a box. The device is working fine, however the policy of holding a full amount of a new device till receipt of the damaged one and the one that comes from you is pre-owned doesn't work for me.

Very good and time they say you will receive your replacement phone was accurate on website. The price was reasonable, very easy to use website. What more can I say about Assurant insurance, very professional. Since my phone was was stolen I basically went on my carrier website to deactivate phone and file a claim with Assurant. Thank you very much for timely response and be accurate to your website.

Make it easier to get a new Apple ID Password (Forgot old password). Trying to access system keep asking for Apple ID Password. If lost or forgotten, how can I input Apple ID Password. Called for assistance and store (WIFI OUT). Still trying, exceeded 3 limits, have to wait. All else were perfect, received new Phone in two days. Very Happy.

From the start of my claim to when I received the replacement phone it was a great experience! After I filed the claim the phone was shipped right away and I received it the very next day. I would definitely recommend getting this insurance to anyone who has a cellphone.

I have a lot of problems with my phone. I went to a T-Mobile store to help me several times. Have to wait in long lines & not satisfied with the way they help me. Problems always comes back, but tired of going back to T-Mobile & standing in long lines.

I had a very pleasant experience. The person I talked with was very helpful and understanding. It did take some effort to speak with a real person when I called customer care. Overall Assurant came through and I'm happy with my replacement. Thank you everyone for making another customer happy. I am so glad I purchased this protection plan.

Experience on phone trade in dealing with Spectrum, Apple, and Assurant! Our first time dealing with the phone trade in process was good but difficult for me as I am a disabled senior citizen! Still trying to educate myself and my wife on technology changes! I probably would be issue free if I knew more! I must say that I spoke with people all over the globe and sometimes it became a bit difficult for two major issues! Language differences and I’m hard of hearing even with hearing aids! Most CS representatives were trying their best to speak English but speaking was broken! All were patient and friendly with me! That’s more important to me than the buying process! God bless them all! Would I do it again? A definite Yes!

The customer service was terrific. I used the Website to submit the claim. The replacement phone arrived within 2 business days, with easy instructions to setup the new phone. I liked that a postage paid envelope to return the damaged phone was included. The replacement phone cost around $50, though I expected to pay only $10 (which is what I was told it wouldn't cost by the rep at the phone store).

My experience was perfect. Easy claim. Quick delivery of my phone. No hassle. Thank you for your good customer service. I will continue doing business with you. Please continue providing fast service.

During an already difficult time, when you break your phone. I couldn't imagine having to pay full out of pocket for a new device. Yes the 100 dollars isn't fun to have to pay, but it's sure better than the 1000 for a new phone.

I was incapable of uploading just my ID, on the claim, for my insured device; which put a hold on the claim process delaying my replacement even more! This set me back almost 3weeks. Still shocked how no other measures could be done to prove myself so I could have gotten my new device sooner. Especially for coverage I pay for tho? Solutions, I hope to see applied soon, would be:

Had a situation where I needed to make a claim. It took days to "process", and then the "overnight" shipping magically was changed to 2-day. Waiting a week for a replacement phone is a deal-breaker. Talking to others, the bait-and-switch shipping tactic seems to be a pattern.

Had called to place a insurance claim and told the representative that and processed the claim as a warranty claim instead of insurance so had to call back and file another claim which put me without a fully operational phone for a week which was a hindrance for me as I use my phone for every day communication.

The claim was incredibly easy to file online and the replacement phone came in the mail faster than I was expecting. The instructions to transfer my data, reset my old phone and send it back were quite clear. I had no issues with any part of the process. The only thing I might change would be getting a model that my local T-Mobile store carries cases/screen protectors for. I had to wait a few extra days to have that peace of mind since I had to order the case and screen protector online.

I thought my experience was easy and it was very stress free, which I am looking for. I liked how it took less than 24 hours for my phone to get to me, and the staff at the T-Mobile store was friendly as well! I appreciate how smooth everything went and I will be using you guys again for sure. Thanks so much!

Promote response time. Fast delivery plus an upgrade from Z Fold 4 to Z Fold 5. Thanks. When replacement phone arrived the follow up directions were easy to follow. I had my phone up and in service very quickly. Again thank you to the customer claims department at Assurant. I will definitely recommend Tyger service to all. That needed it.

Didn't get the same phone with the same platform.. When I put in my pin number now I have to hit the ok button after pin. Before when you hit the last number it would unlock right then not it's put in pin number then hit the ok button. I feel like seconds count especially when you're in a motorcycle accident like I was at 55mph. When the car hit and ran on me.. Yea seconds count.. The phone isn't the same feature as to what I had..

After being reached out by a representative my issue has been resolved. Really wish it didn't take the frustration that occurred but the EXCELLENT help that Kierra provided helped change my view. She quickly reviewed and confirmed that all the steps were taken for my claim and I received a replacement the next day. Thank you for all your help in responding and resolving this frustrating issue.

I paid the $15 extra to get next day delivery and did not get my phone for 3 days. I online chatted with customer service. They were not much help other than to say once I received my replacement phone I could ask for a credit. The credit is on my bill. I didn't really get a refund of my money. Which is kind of frustrating. Everything else was fine. Very easy to put the in my claim. Clear directions once I received my replacement phone.

I followed the instructions and put everything in iCloud and the phone did the rest of the stuff I was supposed to do when it turned off and I was waiting to call you but the next day the phone came back on and has been working fine. I hope it keeps working until I upgrade at a later date.

Overall it was a great experience thankyou the person who helped me was professional friendly knowledgeable and got the job done in a timely manner. They also had excellent customer service skills which I appreciated. This is the kind of service that will make me remain loyal to this company for many more years.

Assureant insurance for my phone through T-Mobile was worth every penny and gas officially paid for itself. I cracked my phone for the first time and had a new phone in my hand within 3 days. My husband followed the instructions and my phone was up and running with all of my contacts and everything else within a couple of hours.

It was pretty much an easy and painless process that had a turnaround for the new device of 24 hours. The insurance program for my phone is more reliable than my service for the same phone. You just keep up the great work you are doing. Word of mouth alone will increase your business.

They sent me a defective phone. I complained about it. They refuse to send me a new phone. I spent 1100 bucks on my phone. I sent them back the damaged phone and they received it. Admitted they received it, added 500 bucks to my T-Mobile account claiming they didn't get it yet the tracking number shows they did. They still never sent a replacement for the defective phone they sent me. Refuse to remove the money they charged my account and tmobile is also refusing even though both tmobile and Assurant are very aware that the phone I claimed the insurance on has already been returned. I'm done 22hrs worth of phone calls in a week and now tmobile is threatening to disconnect my service because I'm not paying them a dime until they fix my account. Had enough time to file lawsuit against tmobile and assurant.

I called insurance. I went through their system, completed everything through the automated system. When done one person came on the line, took a little bit more information and I was done. My phone came the next day within 24 hours and no hassles. Phenomenal. I’m impressed. Xfinity could take a page out of T-Mobile’s book.

Was fast. Easy and great. Would recommend to anyone who needs to have a phone replaced. Had not troubles at all and was a very friendly. Cost not outrageous expensive. I’m very satisfied with my replacement phone.

Assurant has the most helpful customer service team that there is. My overall experience was seamless & enjoyable. They are the BEST. Very quick in replacing my phone. When I received my new phone, there were detailed instructions on how to return my damaged phone. The return packaging did not require postage, which was excellent. I cannot stress enough how pleasant my experience was & how GREAT the customer service people are at Assurant.. Thank you! Doris **.

Dropped my Galaxy 9 in the pool. Corroded rapidly. Filed online for replacement. Prompt positive response. Took two days longer to receive replacement than hoped. Weekend got in the way of shipping I suppose. value of phone received was more than years of insurance so that's good. Plus I went from a Galaxy S9 to S22. Very happy about that!!! Your Protection Program: Spectrum Mobile Protection Plan Your Mobile Number: ** Damaged Device: Samsung GALAXY S9 64GB BLK G960U SPEC.

Super super easy and efficient. Well thought out and very very fast. I filed my claim on a Sunday and my device was in my hands by Monday and I even think it was before mid-day. I was able to use my other phone still so it took me no time to set up my new device.

This was an absolute must add on to our phones. We will never go without this service. We received a replacement phone in less than 24 hours ready to go, set up, the works and pre-charged so that we did not have to charge it when we received it. Love this company.

On two occasions I was hung up on by representatives when asked for an explanation on why I could not take my device into a contracted provider to have repairs done instead of paying extra money to get a replacement device. After calling back and speaking to someone, I was told there wasn't any providers in my area, which was untrue. I called the provider and they confirmed they were still an Assurant provider and all they needed was for the claim to be sent over and they would order the part and have the device fixed. When I explained this to the representative, she couldn’t provide an answer to why I wasn’t given this option. I spent an additional $70 plus tax because I was forced to get a replacement device when I could have just taken the device in to the repair shop.

My experience was great with Assurant directly. They were courteous, expedient, and personable while handling my replacement. My only issue is they replaced my device with one that was not supported by security updates. It was a discontinued device. It just makes you feel like they are cheating you. You pay hundreds for the device you have, pay over $100 deductible for an unsupported device as a replacement, then you'll have to pay hundreds more to get a device that is supported. But the process itself was very satisfying in regards to time, all the way from start to finish.

The phone was turned off before my information could be accessed, and a exact replacement phone was ordered for me-I thought the copay was a little steep, considering the monthly premium but I was glad to have had the coverage. The CSR apparently was unaware that the phone would not be to me overnight and I am assuming that the delay was due to Monday being a banking holiday so there would be no mail delivery on Monday.

I have been going back and forth with assurances for over a month now concerning my claim on a phone that was returned to them! I have all the information needed including the tracking information showing that I shipped the phone back but customer service doesn’t even care because it’s not their problem! I promise this company is the WORSE and I would EVER recommend anyone to get insurance through them. They have people working for them that doesn’t care about the customer. Horrible.

My new phone was stolen from me right after receiving it along with the USB and cord. I produced a police report to the TMOBILE staff who filed my claim for me. Your staff were extremely helpful during this process and the TMOBILE store was in a very good location for me to drive to.

I Called in to file a claim and was instructed to go in to a T-mobile store. I took the phone in so the customer service service representative could see the damage. We're able to sit in the office and make the call before we left the site. Both C.S.R. were very helpful and polite.

I requested a new cellphone due to my cracked cellphone. The company replaced my phone within a couple days which was great since I was going on vacation. They also provided a return envelope for my old phone. I will recommend this company to everyone. Thank you very much for all your help.

Thank you all for your assistance.

I received my new device the next day, it works perfectly and looks brand new. I was very satisfied with the price of my claim as well. Would definitely recommend this claim service in the future. TMobile is very wise to use this claim service.

My son’s watch was either stolen or lost. We had to wait for the business to respond about our claim that the watch was on their property. It took months! So grateful that we had the insurance. I rely on this watch to keep me aware of where my children are at.

My cell phone provider insurance is through this company. My son broke his phone, I filed for a replacement phone. I received the phone in a timely manner and sent the broken phone in the box provided by company. I received an email stating the phone was not received. I called the company who stated that email was a mistake and they do in fact have the phone. Two months later, they withdrew 300.00 from my account for the "missing phone". I called and explained what happened. They still are refusing to refund my money. The phone was sent back in March. Neither T-mobile nor Assurant is willing to refund my money for a phone that was sent back. I have made several phone calls to both companies and have yet to have my issues resolved.

Got my phone stolen and in a matter of 2 days got the replacement in the mail. Simply fantastic. Just filled up the claim and very quickly got a response that it was approved. I am a believer. I will keep buying it. If you have daughters on your account, then it's a good thing to insure the phones.

I filed a claim for physical damage to my phone. I was told that they didn't carry my phone in the warehouse (Google Pixel 6 pro 256 gb) and they would have to generate that phone in their system so the warehouse can get it and it would take 2 days. I got a message that following evening saying that my claim was complete. When I went and looked at the claim it was for the 128 gb not the 256. I called back to customer service and was told it was straightened out. The next morning I get an email saying that my claim is complete.

It was a smooth process and no issues. Clear cut easy process was worry free. I am satisfied with my device replacement, thank you. I am though happy to know I will not be hauling around a cracked device.

It is a very easy process for anyone. I personally prefer this method vs going into Apple Store and waiting around. With 360 protection, the phone comes to me in a timely fashion and I’m able to set it up on my own time. I would recommend this to friends and family.

I just don't know what else to say except exceptional. The representative I spoke with was very clear and upfront. She was very helpful, understanding, and patient. It was easy to understand what she was saying and answered all the questions I had. The turnaround time for the replacement device was accurate as she stated. If I could give more than 5 stars I definitely would.

My phone was damaged. I went to the T Mobile store where the tech was polite and gave me the information to make the claim. I went l online to the site and the process was simple, easy to understand and quick. I added all the information requested. The small fee was affordable and was able to input my payment safely and securely.

I tried to use the website, but it got to one place, and although it offered an alternate method to retrieve the information, it wanted to send it to the lost phone, or email! Impossible, always when the phone is broken, lost, or stolen! So I had to call, but had to go through several calls before I was directed to the correct person to help. Once there it was a piece of cake!

I happen to have my phone drop out of my pocket. Fall out dropped broken phone returned. New one received ready to go. Fast return. Salesmen ever helpful kind and courteous.. New phone received in a very timely manner. If theses circumstance ever happen again I will be sure to use your insurance company again. Thank you muchly for the help. It is greatly appreciated.

I am very happy with everything about the process. I received it in a timely manner and the customer service was perfect. I would definitely refer family and friends. Thank you very much for all of your help and I will definitely be reaching out again if need be for the future!

I said I had to return my device, but I didn't have a device. As I said when I filed the claim it was in pieces from a fall. So I'm not exactly sure what I'm supposed to do. I would appreciate being contacted about this specifically so I know I won't be charged for another phone.

My phone was replaced after it was damaged. I was qualified for an upgrade. It would be great to have the option to upgrade the replacement (if qualified for an upgrade) through Assurant instead of paying for the replacement through Assurant, then paying for an upgrade with the carrier. Considering that the payment will come included in the phone bill, it makes sense, but it’s a hassle when you need a phone right away.

Everything went well. Although initially I was being moved back and forth between Assurant and T Mobile. The ** Customer Service Representative in South Africa finally understood to properly categorize my case and everything went smoothly from then on. I have received new product and moved on with my life.

I was very satisfied with the whole replacement process for my device. It was very fast, and I didn't struggle at all with the process. I received my new device within 24 hrs since I placed the claim. I am very very satisfied and happy with how everything turned out. Will most certainly be with recommending to everyone I know! Thank youuu!!!

Assurant did a fine job replacing our Google Pixel 7 phone. The online process was fairly easy, and it arrived in two days. It was well packed and had no damage to the box, which shows they use a quality carrier for shipping. I would highly recommend Assurant for any phone up to two years old. Well worth the small monthly cost.

Well first off I went online and I made a claim on Thursday. Gave them 24 hours to contact me. Never heard anything back on my claim. Check my email. Contacted T-Mobile T-Mobile contacted them and even asked why is it taking so long to review my claim? It normally takes 24 hours and within 48 hours the client normally has a new phone or device. Well they said to me and the worker that is their process and there was nothing they can do about it.

It only took one day for my replacement phone to come to my home. However, I did not need a replacement phone; the problem was that Xfinity deleted the message app off of my Samsung phone that was installed at the factory, and replace it with one that did not work. It also did not work on the replacement phone, and I had to contact Samsung to have the problem fixed. I had to file a claim for a replacement phone, because the Xfinity representative lied to me when he said that there was only a 14-day warranty on my phone. Samsung's warranty is for a year. I should not have had to file this claim. Xfinity should not have messed with the Samsung phone in the first place. This was their fault.

My phone broke the day, my family and I were making decisions; on the passing of my son. I ordered a replacement phone from Assurant, and to my amazement, I could track my phone's whereabouts, and it arrived at lightning speed. It was like a car riding service picked up my phone from around the corner and dropped it of. "I was amazed." Hands down: "in a time of need, Assurant has the speed." I thank you more than words can say.

Very easy process, quick shipping, easy return. Can't think of an easier way to do it. Took 1 day to receive the item, prepaid shipping label to return it. Item looked great when arrived and operates as designed. Would recommend to my friends and family. Not my first claim. Had a few denied. It was frustrating but when approved it's simple.

ASSURANT 360 Warranty. Best warranty available for electronic devices at a reasonable price. The company honors their warranty and replacements or repairs are completed in a timely manner. If your problem is with your cell phone, your replacement device comes with complete instructions that are easy to follow, and you will be up and running in no time.

It was fast and easy to file a claim and the phone came quickly and was in perfect condition. The only problem I had was with my phone carrier because they accidentally shut off my service and I had to wait until the next day to get the new phone turned on. Everything else ran smoothly

I have never been through such an easier process than I have with Assurant! I have so much faith in them, I even treated myself and bought myself a new watch (Insured, of course) (hehe). A+SSURANT! Thank you guys so much for all of your help and going above and beyond. Best, Holly P.

My iPhone was stolen during travel at the LAX Airport. After returning home, I went to the local T-Mobile store and they helped me to obtain a replacement iPhone. The replacement process was easy. They arranged to have the iPhone mailed to my home, and I received it the next day. After receiving the phone, I went to the store, and the staff helped me to recover my files and apps from the Cloud. It took a little time to recover all of my apps and files and to reactivate some of the apps, but the iPhone was working well again on the second day after going to the store.

This is the worst company to pay for insurance. You would better off saving the phone and going to purchase a new phone when your phone breaks. I have been waiting 5 days to receive my new phone. And mind you I still have to pay my T-Mobile phone bill for the 5 days that have not had a phone. I have the money for the deductible but I am still waiting for them to approve the claim.

A better experience would be to include other help links. My phone replacement did not properly have the keyboard installment. This error lead to having to go on Google through my laptop computer to find different solution options. Thankfully I understood that the keyboard is an downloadable app and was able to download the app via Play Store on my phone.

My phone unfortunately got wet and I applied for a replacement. Response was quick and my phone arrived as promised. I went to the phone store and they were terrific. I couldn't be more pleased with the entire experience. When I went to the store they were so helpful in transferring all of the icons that I needed to perform the functions that I require to perform my daily functions. I am so pleased with the service from online e request to the store...GREAT EXPERIENCE! Great service experience. Would highly recommend.

Overall the experience was painless and fast. The only thing that could be better is a larger return box and some protective wrap for the returned device. The no cost return was great and cheap. After all we are paying for the insurance. Cheers and thank you for your expediency.

This was the easiest lost phone that I have ever had to deal with! I am beyond ecstatic and appreciate everything! I had my phone stolen with my purse and it's terrifying that you think your insurance might not carry a lost phone! It did though and I am soooooo thankful.

My son broke his phone and when I called T-Mobile the agent transferred my call to an Assurant agent who facilitated the replacement immediately. Since it was a Thursday they were able to overnight the phone for Friday. They provided great customer care! I would definitely recommend Assurant phone insurance. Thanks so much Assurant!

Fairly easy to get help, fast and convenient and helpful, good service. Only thing that would be better is if there was NO deductible. The replacement phone was like brand new and was the same as I had previously.

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My order was fast and easy. I did it on the website, which was user friendly. I have also called and the customer is excellent. The instructions on the website and label were clear and easy to follow. It is worth paying the $10 a month for insurance. I really appreciate you all.

The order for my new phone was done in a timely fashion and I can't see any need for improvement here, but if you do improve I'm sure I'll be satisfied with that also. Thanks and keep up the great work.

I love that they took care of the claim really fast and everything was as expected the way they explained to me initially so kudos to the staff there for all that they did for me. My iPhone fell and cracked on Monday. On Wednesday I had a brand new replacement and I didn’t miss a beat.

I trade my iPhone 11 Pro Max with this company and I got a better trade in value for my phone and the service was excellent and easy process. I recommend to anybody that needs to trade their Mobile phone to use this company. They have An A class service.

Once I found the form to submit my claim, it was a quick and painless process. As I reported my iPhone 14 charging port was dead, I was able to quickly and easily file the claim and was notified immediately that I would receive a new phone and I received the new phone the next day.

Thank you for including the return envelope--the return process was easier than I could have ever hoped for. The phone arrived next day of filing the claim, and the box included a charger, as well as a Sim card. The new phone came with a protective screen that I will absolutely be leaving on after the demise of my last phone. Thanks again for making this as pain-free as possible.

Phone slick design makes handling an extra effort to hold. When I pull the phone from my purse, the phone slipped and fell to the ground and suffered crack damage to glass and phone’s body housing; all requiring replacement. My first thought was did my phone have coverage for this type of a event I called Assurant and they process the claim with no problem at all. I was thankful and very happy that I had the coverage and I would recommend anyone who has a device to Secure Coverage as an added assurance.

My husband lost his phone and we received a replacement phone but since we got the phone the battery isn't good. The phone cuts off and it won't charge fully. How is this a new phone and I was sent a phone that doesn't work and I paid for. I can't afford to buy another one.

If customers were able to pick up the claimed device and pay their deductible at the retail store that would be very convenient. It is very important to have your phone especially when you lose it you just gotta have your replacement right away and even the day overnight shipping is not quick enough.

Phone screen was damaged. Filed a claim. Very easy to do if you pay for the insurance. I have had other phones & watches replaced with no issues.. I would recommend insurance to everyone. The deductible outweighs the cost of replacement!! The customer service reps were very courteous both on phone & text...

I traded in my Samsung mobile phone yesterday. Their online website said I would get $50.00, but instead, I received $18.00 by going into the store. By the time the amount was confirmed, the process of data transfer and swap was in progress. It seemed to be a somewhat deceptive deal.

As someone who never had to file a claim. It was very easy to do the steps required to file a claim on the website. Doing it on the phone with an automatic voice was a bit harder. I was shocked at how fast I received my replacement. It came the very next day. To my shock and amazement, it was the newer version of my phone.

The T-Mobile rep was very helpful. Instructions were logical. Since I never did this before I'm uncertain of the seeming time lag of my online input and Assurant's response to me. Seemed a bit 'hidden' and delayed but it all did go OK. UPS kept the pkg moving!! Thank you.

The device hasn't been not delivered. I placed the replacement order on Sept. 10th, but didn't receive any communication until Tuesday, Sept. 19, 2023. Please help, I will go to T-Mobile tomorrow to have them help check into this matter.

The first week after receiving the phone Internet service did not work outside of home. After numerous attempts through T-Mobile and Apple called Assurant and were told that there is ticket for the fix. It took another 3 days for the fix. Would have been proactive to inform us beforehand

Replacing lost phone. I received the replacement the next day and I was very pleased with the service. I would recommend this service to my friends. I thought the people at T-Mobile were very helpful. As for directions there was nothing but the phone in the package. It did not say I had to go to T-Mobile to get the phone activated.

Assurant did everything right. It happened once out of Assurant's hands. It took one more day. Another person on my account will be getting a newer phone. That person currently doesn't have insurance. They will get it on the new phone. The extra day did not make us happy. It was not Assurant's fault. I hope they are checking delivery times and getting at least a partial refund for the delayed shipments that happen.

My daughter dropped her phone one too many times and broke it internally. I filed the claim online in a few minutes and paid the deductible. New phone arrived 2 days later, old phone went on the return envelope and I was done. Solid value, great process. I've got all the phones on our plan backed by Protection<360> for this reason.

I damaged my phone while out of state and when I returned home I had to get a replacement for the second time and as always they are very courteous and very prompt with their turnaround response. I would highly recommend this insurance and protection to anyone who is Clumsy or has a pattern of losing phones and damaging them such as myself.

On September 16, I filed a claim for my broken phone at the number given to me by Spectrum Mobile. I was told that I would receive a response in 24 hours. I got no response from Assurant. I called again on September 18 to ask about the status of my claim. I was told that I would receive a response by the end of two business days. I did not get a response by the end of the day on September 20. I called again on September 20 and was told by Floor Supervisor Kim, that the only thing she could do was send an email to the Warehouse Manager to ask what was holding up my claim. I was told to expect a response within 24 hours. I have now been six days without a phone and no one from Assurant has made any effort to contact me. I feel like I am getting the run-around in this process. As is the case with most of us, I rely on my phone for many things. If I were to have an emergency in my home, I would not be able to contact anyone for help.

I personally don’t think the experience needs to be improved, I think it pass good as can be. The whole process was fairly easy, and I had a lot of awesome help along the way; from the staff in the T-Mobile location I went to, to the representatives I spoke with on the phone.

My phone got damaged and got my replacement fast. Fast and effective. Happy with the service and less headaches on worrying about phone. I can now go and work on my daily BAU. Happy and grateful I has insurance.

I had a very good experience with the Assurant representatives and their quick and efficient process to getting me back up with my phone. All their clear instructions made the process a breeze. Especially in a stressful situation when needing a repair or replacement phone. My replacement phone came in within two days and worked very well. I have no complaints. Overall I am very happy with service and customer service I received.

On Sept. 8th one of my phones was damaged. Since I have my phones insured with Assurant Phone Insurance I called and made a claim. That was on a Friday. Monday I received a new phone, and instructions on how to return the damage phone. This was the easiest and fastest claim that I have ever made. It is definitely worth every penny I pay for 360 insurance.

The Assurant insurance company with the P-360 app made EVERYTHING concerning getting the phone, setting it up and mailing back the old phone especially, SO MUCH EASIER. The P-360 app gave me the opportunity to speak with an agent who was vital in helping me through the process of getting the new phone connected to Wi-Fi. We did experience some problems in that area and Michael was very patient in helping me understand everything & getting it done. THANK YOU MICHAEL (IN GEORGIA) AND ASSURANT INSURANCE COMPANY.

I had the best experience and most easiest experience ever exchanging and reloading my information to the new phone. I rec'd the new phone fast, efficient service. Excellent instructions! Even rec'd the box and return label to easily return the damaged phone efficiently and speedy! Very good service with Assurant insurance! Highly recommend!!!!

I'm still using my old SIM card. Is that ok? They sent me a new one, then wouldn't activate it for me. I really like my new phone. Thank you for exchanging it for me. I look forward to future dealings with your company.

Great experience. Everything went smoothly. Will definitely recommend to friends and family. Easy to use the service and everything was handled perfectly. Shipping was very fast and product was in great condition upon arrival. Instructions included were very straightforward and to the point. Transferring files from old device to new was a breeze.

Not only was it simple to apply for my replacement phone, it was so quick to receive my replacement phone! It was convenient to have the postage already paid for. Additionally, I enjoyed that they used USPS for shipping because I could conveniently mail it. I also love that I didn't have to receive a lesser replacement phone, but got my same phone.

After submitting the claim I was told to receive an email. I waited 3 day then called to know why I did not get the email. It was ONLY after calling the payment got processed and things got moving. This should not have happened and if for any reason the email was not sent, somebody should have called me to follow up and know what was happening and get the process moving further.