Assurant Phone Insurance Reviews

It was reasonably time-consuming, considering we got the runaround from our Mobile carrier Spectrum Mobile. Eventually, we did get the right information to file a claim. The phone was physically run over by a school bus that would not stop when alerted that the phone was dropped off the nearby edge of the road pavement. The Apple iPhone 14 Pro Max was only in use for 3 hours before it was completely crushed and destroyed.

It was so easy to replace my phone with Assurant. This directions were simple and sweet to the point. I was amazed on how fast my new phone came and how easy the directions were. I would totally recommend Assurant insurance. The price was reasonable because replacing a phone isn't cheap.

They truly made it easy to replace my phone at a comfortable cost to me. I appreciate all their help. I would recommend their business to all my friends and family, for I truly believe they took the time to take care of me. I will be looking forward to doing business with them in the future. Thank you.

I made claim on 6-28-23 and pay the deductible of $199. Couple weeks later I got email, "We didn't have the same phone, you can buy the phone. And Assurant will refund you the money." Since then I called around 10 time, on August 12, they said, "Everything is good. It'll take 10 days before you received check." Called again on Aug 25 and was on the phone for over 70 minutes, first (girl) on phone said, "We just need to scan the your old phone that will take 3 days. Will send you the check," then transfer phone to supervisor, she was, "I don't have all the information to send you the check," my down $199, $1949.68 pay for the phone at T-Mobile store in Hanover Park IL and

Everything else about getting my new phone activated was a pain in the neck. Spectrum took over 24 hours to connect. In contrast, Assurant took just a little more than half that time to get my new phone to me. Everyone should have the customer service quality of Assurant. Thank you!

It was friendly, empathetic, precise and with great clarity. Swift and exactly what Assurant Phone Insurance promised. Then there was the unexpected follow up that had the same friendly service.Thus making Assurant Mobile Phone Insurance Company irreplaceable and invaluable to me as a consumer. I pray that I was a benefit to you from my response. I must say I was trying to be, since you were truly a benefit to me and my family. thank you.

The speed of the replacement and directions were great. The actual phone though not so much. The camera is fuzzy with a halo in all photos. Also the speakers are broken in the phone so playing and video or putting someone on speaker is impossible to do with important data. The phone is not a working replacement.

I’m very pleased with service I received. It was rather quick and painless. The customer care team was very responsive and helpful. I had my device exactly when it was needed to be delivered and the connection was easy. The customer service helped me through all the steps. I would recommend this device protection for everyone.

New replacement would not charge - staff tried 5 different chargers. It is on its way back to you to be replaced with another new unit. I am using the original phone which has the split sides because of the battery. I have been checking the tracking number and it still hasn't reached you for replacement.

I thought I had filed an insurance claim on a Friday, only to find out I had only filed a partial claim. The agent completed my claim. When I received the new device, I mailed the damaged device back the next day. Now they're telling me they did not receive the device.

I broke my phone, went to the T-Mobile store and they actually called and set it up for me. We put in the claim and I had the phone the next day. It worked just how it was supposed to, no hiccups. Yay!

It was a fairly fast process to get my replacement phone. I was worried when my screen cracked that I would have to drop it off somewhere to get fixed and I would have to be without a phone for days and that absolutely was not the case. It took about a week from the time I filed my claim for me to get approved and then receive my replacement phone. It only took 2 days to get my phone after it was approved and it was so easy to send them the phone you have to replace since they send you a box with a shipping label already attached. All you have to do is put it in the mailbox. You don't even have to leave your house.

They provided fast, friendly service to replace my broken cell phone. I received the replacement cell phone in three days including a Sunday. And they provided great packaging to return the replaced cell phone. Plus they provided excellent instructions on setting up the new phone. The small monthly payment on my cell phone bill was well worth the service I received.

The service was great. Received my replacement device fast and am very satisfied overall with the service. I will definitely use again and be sure to recommend it to everyone that uses a mobile device. The employee I spoke with was polite and very helpful. And the online experience was easy and fast. Definitely a ten out of ten. It was easier than having to come up with fifty words for this review.

The assurance company responded quickly, and it was fairly easy to get the new phone. Luckily, my son was able to help me with the technical aspects of refiguring the new phone. The company did also include instructions. I would have had some difficulty doing the transfer myself, since I am not a techno geek. The new phone is working well, and I am happy to have a well-working phone again.

The whole process was so quick and so easy to accomplish. They had my replacement phone to me in about 2 days. Submitting the claim by internet was very easy everything you need to know is on your phone. They almost immediately approved the claim and the very next day they sent out the new phone and I got it the next day. I submitted the claim on a Friday night or Saturday morning and got the replacement phone on Monday. The phone I received was one model newer than what I orginally had.

My phone was badly damaged when it fell off my lap and I thought here we go I’m going to regret this well. I was totally wrong because as soon as I went online I had technical support filling out my form and within three days my new phone was in my hands up and running. I never had an experience like I did with this company. Anyone can do this and have a great experience like I did.

My delivery of my new device was quick, and fast service! My set up was quick and smooth process as well. The only thing I wasn’t happy with was my deductible, I feel like it’s a rip off to pay for the insurance monthly and still have to pay for a new device.

I have paid faithfully for over 10 years with this company. My Son's phone was cracked and they sent him a hour drive away to a place to fix his phone. Arrived there (a hour away from home) after receiving a email from Assurant saying that the claim was ready and appointment was made. When arrived, I was told that they were unable to fix the phone because a previous Apple repair ticket was still open (back in January). Spoke to several representatives and no one offered any resolution besides waiting or tried to compensate me in any type of way besides just paying more money for a refurbished phone. Spoke to a supervisor and during our call, it dropped and never even reached backed out to resolve the issue! There is no way that anyone should have to drive a hour away to get a cracked screen fixed and then turned away!

I filed a claim on the 19th of August. Was told that it would be shipped out that Monday because they did not ship on the weekends. To make a long story short the phone was never shipped out I paid my deductible already just to not receive my product afterwards. I went to the internet to see the reviews on this company and all of them are terrible besides the few reviews you have in between that are not actual people. These are people that work for them that are giving these five star reviews so do not believe them. I called and spoke with customer service and I was giving three different excuses and lies. The fourth time I called a Metro representative was on the other line with me and the guy was stuttering because he wasn't expecting that I have still yet to receive a phone or a tracking number that actually works. Do not use this insurance company. It's a big scam.

Excellent service right on time. Came back as new. Excellent customer service. The locations are too far. The GPS giving me couple times to find the place I went to the two of locations and it takes 15 minutes to find it because GPS give me wrong directions. I stopped at one of the T-Mobile local store and asked for helped find the place.

I received an email from Spectrum stating that my refund will be available "soon". I called Spectrum Mobile Billing, and was informed I should call them after I see the amount listed on the Spectrum website as credit. Then I should be able to get this money sent to my credit card as "credit". TBD, fingers crossed, hoping it goes smoothly.

My phone was damaged and called and started a claim to get a new phone sent to me. The customer service agent said I would have my replacement phone within 24 hours. I went to work the next day and came home (would have been around 34 hours) and still no phone had arrived. So I reach out to customer service online and they said that there was a power outage at the facility and did not know when the replacement device would be sent out. Since they guaranteed that my replacement should have been here within 24hrs and they still have no clue as to when the phone will be sent out, I feel as though since I will have to wait untill the issue is fixed (not knowing how much longer it will take) I should at least get a partial refund since the issue is on their end.

Everything was great! Service, timing & product! I would recommend Assurant to any and everyone that I know, in fact I am a advocate for the company, can't say enough great things about it!!! The representative was excellent, and precise with the questions that I had and was willing and able to meet my approval!

The person was super nice and help out so much, they made me feel comfortable with the way they talked and handled business. I would tell everyone about the good way that Metro treats you. Thanks and thanks again... And I would love to have stronger internet but for the most part I enjoy the conversation and how nice you all are to the consumer....

My device was replaced and it was friendly and efficient the entire process. I would highly recommend this service to anyone that needs to replace a device. The customer service is what separates this company and I was impressed that they cared as much as they did. Use this service, they are unparalleled in what they do, from the beginning to the very end.

For the second time in 11 months l have somewhat negligently required a replacement phone. Reluctant to assert my claim, I always wasted valuable time deliberating on the possibility that the policy would be honored. The customer support team members all responded with, well...support! After listening attentively, they "claimed" a replacement Samsung Galaxy 5G phone thing would arrive within the week. Ha! 3 days in the mail box and in perfect condition! Oh. And they never giggled at my sheer stupidity but pretended on rainy days almost everyone sets their phone on top of the car and speeds away without it.

The cellphone I just had to replace. It was charging or staying charged properly and I done my insurance claim on that cell phone and it feels really awesome that T Mobile & the insurance company they work with will also work with you to replace your phone after you do your insurance claim on your devices. And I thank you all for the kick** work you do for your customers in need of cell phone replacement or not.

Everyone was helpful. Especially the last woman I talked to regarding who to send the phone back to and how. The problem was USPS delivered the phone when they were supposed to have us deny the phone and return it to Assurant. It was a lot of money to replace the phone and we are tight on finances- we just want to ensure the return and then the reimbursement.

Got my phone the next day and it was easy to set up and no problems. They immediately as soon as I told him about my phone having a black screen immediately set up a phone and send it to me the next day. The service was excellent. They didn't hesitate to send me a phone quickly and I paid my deductible and there was no issues at all.

Very prompt and customer service oriented! This was my second experience with Assurant and again, very pleased! Thank you for expediting my replacement phone and keeping me informed during every step in the process! It is pleasing to know that I am a valued customer and most importantly, the feedback that I provide is acknowledged. I will share my customer views with others as I reflect on the positive experience and service.

I would like a phone that works properly where I don't have to use the speaker every time I need to make a phone call and it doesn't drop calls and one that will stay charged. I really enjoyed however the time it took for the phone to get here but the phone itself is not in proper working order.

Great job T-Mobile staff, I had an easy time going through the claim process and was happy with the new phone and instructions on how to move forward with the set up. I have been with T-Mobile for over 10 years and will remain with them. They have always been on top of any issues I have had with them.

My cell phone battery expanded and broke the SIM card and charger area. I was able to replace the device through Assurant with relative ease and speed for about $100 - not bad, considering the phone itself originally cost far more than that. They could have increased the speed of shipping a bit for my convenience, but otherwise the process went well.

I had the pleasure of dealing with a customer service rep that has only been on the job for 5 days! Nevertheless; he was very knowledgeable, friendly and patient!!! His preceptor only had to prompt him a few times. His preceptor was equally as awesome! It was a very smooth experience!

I'm satisfied overall. Just do yourself and your customers a favor and abide by your stated shipping schedule, so we're not without a functioning device longer than necessary. You really should have replacement devices available in TMobile Corporate retail locations. It would save customers time, and save you shipping expenses.

The company never sent a replacement phone and they indicated my current phone was not insured when it was. Workers don’t know what they are doing and they gave out vague responses with no backup or evidence.

After being approved for a new/refurbished device. I received a device that was different than the one stated on the packaging. The packaging stated the contents were a iPhone XS Max Gray 256GB however, I receive an iPhone 11 Pro instead. Also, the replacement device was not equal size as the previous device filed in the claim.

My phone would no longer charge. The charging port would no longer even hold the charger in it. My only complaint was I did not receive a new charge with the replacement phone.. It was easy to get the process started and the replacement was shipped that day and I received it the next day..

I was assured delivery of my replacement phone next day Friday and needed to be home for signing. After waiting all day no phone was delivered and it was shipped 2 day instead and 4 days later have not received the device. Nick said they are an insurance company and I just have to be patient and accept this. No resolution offered or apology for their lies about next day delivery.

Can not put 0 Stars so had to give them 1 that they don't deserve. Requested from them for a return label so I can return the damaged phone in November 2021. No Response. Then they charged me a fee. I called back Aug. 2023 seeing if I can return the phone. They said yes but I can't get my fee reimbursed. WHY WOULD I SEND THEM A FREE PHONE?? I pay them monthly already in insurance. WHAT A RACKET!

Assurant was able to resolve the issue which was fair, I was impressed by the assistance of Joseph ** and his time and dedication to resolving my problem.

Assurant in partnership with T-Mobile on the Protection 360 Plan, advertises a $29 deductible to get your devices screen repaired. But they refused to give me that option, and only gave me option for $99 Device Replacement. Even though I went to one of their physical locations who had the parts in inventory, is an authorized service provider of theirs, I conference called in the manager of the store who was at a loss of words of why they can't help me. They said that the part wasn't in the store's inventory, even though the employee literally had the part in his hand. He asked them what system did he need to update part in, he asked them what SKU they were checking part against, and Assurant phone support refused to help.

Update to my original 1-star: Thank you so much Assurant- Ms. Kiara ** called me within hours of my providing my claim number and contact information. She was able to make sense of the garbled desperate explanation that I had been trying to convey originally. She was very patient and quickly understood my situation and was able to help me get the claim resolved. She pinpointed the errors I made in claim process, confirmed my coverage, and by the next day I had my replacement. Employees like this are priceless in providing excellent customer service and I hope you appreciate her!

T-Mobile/Assurant Insurance. Our son needed a new phone and used Assurant Insurance through T-Mobile to receive a new one. This took place at the end of March and mailed a few days later In April. We used the provided envelope with shipping label and mailed it to Assurant in York, PA. In June our T-Mobile bill tripled. My husband called and spoke with a rep to see what was wrong. We were told this happens all the time that phones go missing and it would be rectified and not to worry about it. Unfortunately we trusted them.

Overall, my experience was satisfactory. I am pleased with my new Moto Stylus 5G, basically because I understand how to use it. Most phones are impossible to set up or understand how they function. Getting back and forth to the Spectrum store and USPS was a logistical nightmare. There has to be a way you can accommodate us handicap people who are unable to drive and live in a rural area, without reliable public transportation.

I have been having the worse experience with this company this past week. I have been hung up on twice by two different representative & not called back. If you go over my past phone calls you can hear for yourself. I just got done using the online chat, the representative got extremely rude with me then left the chat without notifying me. I took screenshots. Can someone please give me a call at **. I am pregnant woman & I have never had such a bad experience with this insurance company.

Be careful! Even if you send the damaged device back within the time frame, they may still charge you for it. They did not record device received when they got it. And if they charge you, it takes them up to 5!! FIVE months to return your money!!! Took T-Mobile seconds to take my money, but now to return it, it takes MONTHS!! SMH!! 21 YEARS OF LOYALTY TO THIS COMPANY FOR WHAT?!?! GET OUT WHILE YOU CAN!! VERY UNHAPPY CUSTOMER OF T-MOBILE.

OMG, don't know where to start. After almost 2 weeks to get the replacement phone, I carefully placed destroyed phone in the self addressed envelope Assurant provided. Luckily I videotaped the process. This was in April of 2023, it is now June 20, 2023 and I'm still fighting with them over the $700 they are charging my account for the phone they originally said they didn't receive. I have called 4 times over the last 2+ months, each call has been >30 minutes (at least 2 were closer to an hour) and I struggled desperately to understand heavy Filipino accents. I had to explain to them multiple times, USPS received their phone and there is a tracking number. One would think once they had the USPS tracking # they would be dealing with USPS and I, the consumer, would no longer be involved-- far from the case.

Assurant was supposed to send me a replacement device using expedited shipping but my device arrived a day late. The device that was sent to me was refurbished and did not work. After calling I received an email with a link to print a return shipping label but their system was broke and I ended up having to pay for shipping myself ($23)! It's been 1 week and still don't have a replacement device after paying insurance costs to Assurant/Tmobile for 6 years! Do not use Tmobile or pay for the lousy insurance. Will be changing carriers at my next renewal.

This is the worst insurance service ever and I regret paying monthly. Do yourself a favor. Save your money. I lost my phone and filed a claim. The deductible on an iPhone went from $100 to $249. Three days in and going on my 4th day and my claim is "in review" which means I still don't have a phone and have no idea when I will get one. On top of that, no one on the phone including managers are of any help. Most of them say they will transfer and then hang up or say they will escalate the case and nothing happens. I am very frustrated as a customer that I paid into something that is proving to be worthless. Because no one can help me and they are dragging their heels on replacing my phone, I will probably have to go with a phone for longer than a week. NOT what you expect when you pay for insurance. I would not recommend them at all.

If you have phone insurance with Tmobile Assurant CANCEL NOW!! They don't listen to what the customer says and they transfer to each other so you're constantly repeating yourself. They say they're leaving notes and refer to go to mytmobile to check the status of the "updated claim" that hasn't been updated. I've called just about 2 times a week and each time they put me on hold and hang up the phone. I've requested to speak to supervisors and they put you on hold and hang up. If you have insurance with tmobile just cancel it. You're better off just buying a very good phone case and not ripped off by these people. TMOBILE employees couldn't even believe how rude they are. That's why they can't even speak to the employees of Assurant. That should be a red flag right there. A tmobile employee tried to help me and call them several times and couldn't get through. Don't bother, they'll rip you off and have nothing at the end.

I was told by one Assurant rep. that we could have my wife's stolen replacement phone shipped to a post office, if we got either a P.O. Box or General Delivery set up, so we traveled over 25 miles (at great expense) to set up a P.O. Box address (also at great expense, we could not afford), only to be told "no shipment to a Post Office address!!! We are homeless and have no other address, and no T-Mobile store where we could pick up a phone will accept delivery either! My wife has a friend who lives nearby, but she cannot reach her because her contact info is on the stolen phone! I would not only ever recommend Assurant to anyone else, ever, but am intended to sue over this (and have already filed an FTC report about it)!

I have been paying for device protection for years now and have 3 phone lines with t mobile. And just started using this service. My device started acting up. I put in for a phone replacement and the device they choose to send me was a refurbished $50 dollar phone opposite of what the Assurant agent told me I would receive. My deductible costed more than the phone. Tried to call to speak with a manager and they keep hanging up the phone instead of letting me speak to someone. Keep your money instead of phone company uses them. Deceptive practices.

I had filed a claim due to having broken my phone. I did receive the replacement device on time. That's a plus. I mailed back the replacement device immediately in the return envelope provided by Assurant. I added tape to ensure that the device would not come out during transit and then took a picture of the tracking number to make sure it was delivered. A month later I get an email from Assurant reminding me to return my replacement device. I checked the tracking number and it showed it was delivered. I called customer service and they told me that they had received the device, but that it wasn't processed yet in the warehouse. Thinking it was all settled, I left it at that. Big mistake.

This is BY FAR the worst insurance company I've EVER dealt with. I'd strongly advise anyone who's thinking of insuring their phone with this company to search for an alternative. The service is absolutely deplorable! (1) The customer care agents are NOT helpful at all! I was transferred back and forth from Assurant to T-mobile a total of 5 times due to some unknown issue with my T-mobile PIN, which in fact was not even an issue at all. T-mobile confirmed that my PIN was just fine. It was clearly a system issue on the insurance companies end. I spent a ridiculous amount of time being told, "I changed my PIN, my PIN is incorrect, etc."

I purchased mobile insurance when I purchased my Motorola Stylus 3 yrs ago. I made my first claim ever a few days ago. I received the new phone today it is far from equivalent. No stylus (which helps me in my profession as a nurse) and No charger! I don't have a charger at home that fits this phone. I called Assurant to discuss and the agent said "Sorry, we don't replace the stylus or give a charger because it's considered an accessory!" So over 36 months of paying for coverage to receive this! Hope this review helps others.

Sprint customers beware. This insurance is now swapping T-Mobile devices for Sprint devices. Once you get a T-Mobile device, it may even be European which mine was. Not only does it take an act of God to get it unlocked if it's paid for but it's only compatible with 80% of the companies out there which Sprint is 100% compatible on their devices. I would highly recommend Samsung insurance at this point first Sprint customers and stay clear of Assurant. I tried to resolve this issue and it fell on deaf ears.

My claim was denied due to my phone not being active during date of loss? How do they know of this? Seems like a violation of privacy but nevertheless, since this company can see my account, maybe look at my history and notice that I've gone to T-mobile several times due to sim card malfunctions thus meaning that there were numerous times where I had no data signal. So how can you say that my phone wasn't active at the time of loss? Does turning off my phone also mean that I have no coverage once my phone is off?

My 6 month old Samsung Galaxy Z Flip 4 screen began breaking at the hinge (not resulting from a fall). I called 611 to go through the insurance I have been paying for. The people on the other end of the phone were very polite and friendly associates, sure. I placed an order for a replacement phone and receive a Galaxy S22 Ultra, which is an older and cheaper phone. I call up again, on the phone for hours, for them to tell me they "don't have Z Flip phone stocked". Why would I bother paying for insurance then? It'd be cheaper if I put the money away monthly and paid to replace the screen myself. We spoke to two supervisors resulting in still no solution or guarantee that I will receive what I pay for. Feels like an absolute scam. We are extremely dissatisfied with our experience and will not be using Assurant for anything moving forward.

I've been paying $18/ mo for 18 mos. Bought it when I got my Samsung Galaxy Flip3 5g about 18 mos ago. I broke the screen. Didn't have the deductible, so I used my old Note9 for a few mos not knowing apparently the policy is transferable to your current device. When is that ever the case? You can't drive another car when your regular driver breaks down and be covered. I didn't sign anything over to them to allow to transfer coverage to my note 9. Why would I insure a 5 yr old device? So they're saying I was not covered on the date of the incident because I was already using my note 9. They couldn't even cover cost and make me pay $99 for a new screen. They are a rip off and I would highly recommend not paying for this. Look at me. Paid $18 /mo for 18mo, paying over $300, and the first time I need them, they declined my claim. Like I said waste of money. If you have any other offer for this service, I'd go that route. These people are a scam...

I submitted a claim on my wife's phone for a cracked screen, my claim was denied because they say my phone was not covered! Well I have proof it was covered and T-Mobile also told the Assurant people over the phone we have written documentation that in fact this phone has had coverage the whole time! But assurant people don't approve my claim!

Filed a claim for a replacement phone, paid my deductible and received a phone within a couple days however when the phone died we went to set the phone on charger and noticed the charger port was melted and defective. I called customer service to inform them and they stated I had to pay another deductible to get a new phone even though they sent me a defective phone. Waste of money.

Will not even give the same brand you pay for some off brand never even heard of! Made of plastic and not even water proof the not goes with your original accessories to worth even paying for! Buyer Beware!

I filed a claim on February 26. The agents took down my email wrong. I submitted my driver's license 4 times. 5/6 agents I spoke to said I will receive an email and I have to submit my license through the link. MYTMOCLAIM.COM is not pulling up my claim and continues to inform me to reach out to them. Today is March 3rd and I spoke to someone who actually walks me through the steps and does it with me. All I get is a, "Oh ma'am it is not working. I am sending you a personal link and then wait 24 hours for us to review." I have been waiting for 5 days. My phone is needed for work. Without a phone, I cannot work but this company only seems to care about being paid on time. 6 calls later and I still have no answer. I have been with T-Mobile for 13 years and I have never had a problem with any claims. If this isn't resolved ASAP, my lawyer will be contacting you.

I had my phone and wallet stolen at gunpoint on the 18th of February of 2023. I filed a claim same day and today it's February 23, 2023 and I have yet to get my claim approved. I find it so absurd that customers have to pay for this service, and then get a runaround from them when it actually comes down to fulfilling promised services. They asked me for my ID for verification and they said it takes anywhere from 24-48 hours and no way to expedite it. Like seriously you have to change policies for certain customers, especially the ones that rely on their phones to make a livelihood. I have provided everything that you asked for, you guys get your money on time, yet I have to beg for a replacement phone every time I call in. I need an answer, or you'll hear it from my attorney. Please be smart and just send me my phone so none of us have to come out of pocket for the legal battles.

Where do I start? Feb 5 several of my phones on my new business account (1 month old) were stolen in a car jacking. After getting a police report and reporting car stolen/insurance etc, called T-Mobile to report the phones stolen on February 6, 2023. Was told they could suspend the lines and to contact Assurant to file a claim. Contacted them 2/6/2023 was told they DID NOT have my devices (14 Pro Max's) was transferred back to t mobile. T-mobile "supervisor" says, "Ok wait until Fri 2/10/23, I will put everything in the system and you will be ok, everything is covered protection 360." Called back Monday 2/13/23, T-mobile says, "Everything is ok. Get assurant on the line," 4 hrs we get all the claims in the system FINALLY! They BOTH tell me all I have to do is wait for the text, click the link, put in personal info and pay. NOPE!!!!

Have had insurance thru T-Mobile since July 2019. Never lapsed or missed a payment. Was denied for reason of the device was not insured at the time. Called T-Mobile and got agent on the other end. The agent said the coverage was activated and had never had a lapse. They said, "Ok we will process again." Came back denied. This time they said the device was not activated on day of loss. We got T-Mobile on the phone again and the supervisor said, "Yes it was. I am looking at Atlas right now." It was activated and being used. Liam **, the agent, said, "Nope we are not honoring the claim." Do not fall for this scam company.

The company contacted me very quickly and resolved my issue. Their representative is very responsive and caring.

I recently had to switch my service provider. I had been a T-Mobile customer for almost 8 years & never missed a payment. I recently used the Assurant insurance to exchange a broken iPhone. Assurant provided the return packaging and label. I placed the phone in the provided padded envelope, placed the label on it and mailed it. The tracker shows the package was received and shows a name of who received the phone. But Assurant says they received an empty package. If that is true, obviously the phone was stolen or lost in transit. But because Assurant can’t find the phone (even though the tracker shows it was received in their warehouse) Assurant/T-Mobile charged me $499 for a broken phone because they can’t find it in their warehouse. I was even told to go to the post office to ask them what happened. Absolutely ridiculous! This is my first experience with such HORRIBLE SERVICE!

I submitted a claim on 1/23/2023 and it was denied stating not covered at time of incident although I've been paying monthly insurance premiums with Assurant on my devices for past 2 1/2 years. Called T-Mobile, spent hours on the phone with them and Assurant, spoke with supervisors on both sides and was told it was because they did not have inventory for my make/model and I had to submit a new claim so the supervisor could submit a request to send me better/equivalent model and I could expect this to take 2-3 days. That was 14 days ago.

I have phone insurance from my Wells Fargo credit card. Pixel 7. Phone was damaged due to water, which caused the screen to fail. Got an estimate for $350 to repair. Filed claim with Assurant using their online portal. Not too complicated of a process. Within 1 week they had approved the claim, offering either another phone (used) or to pay for repair to existing one. I chose repair since I needed the information off the phone. They OK'd it and transferred money ($350 minus $25 deductible) into the bank associated with my credit card (Wells Fargo). Entire process was just at 1 week. Probably would have been faster, but it took me a while to find someone who would work on water damaged phones and who would provide a written quote. I ended up using CPR which turns out to be associated with Assurant, which maybe helped.

I had insurance on my phone for the 4 years I been with Sprint/T-Mobile. I have been paying $15/month and in Jan 2023 I needed to use it for a cracked screen. The repair cost is $29 but when I tried to file the claim on the phone the only option I got was to do a replacement with a used phone for $99. I said why do I have to get a new phone when the phone works and I just need to replace the screen. They said the option wasn't available to me and I had to pay the $99 for a replacement phone. So I tried to file a claim online and it gave me the option for a screen replacement for $29. I got a claim number and inputted my CC # for the $29 and got the address to the repair store in Queens.

My cell phone broke and I returned it to T Mobile. I continuously get calls from T Mobile canceling my service. I spoke to a rep and found out that Assurant did not enter a credit for $500. for the returned phone which was the hold up on the bill. Contacted Assurant and was told that they have up to 2 billing cycles to fix the issue. I was then told that I had to call T Mobile and continue to have my account placed on hold until the credit posts. I feel that this is unacceptable as the consumer and they are just doing this so we forget about it and pay the extra money!! Over an hour several times to fix this and still receiving phone calls from T Mobile because the outstanding balance is still pending for the returned phone.

After getting the run around and hung up on 3 times. I was also transferred to Metro 3 times while sitting in a Metro store. Claim was denied online. Phone will not charge. Called customer service and was told I had to go to store to file claim. Went to store and store cannot file claim. Called back and was told that is correct and they would handle on the phone. Was than transferred to Metro again. I was hung up on three times and put on hold for over 12 minutes before line went dead twice. Asked to speak to supervisor and none were available. Worst customer service ever!! Do not use for phone insurance!!

So, my phone was stolen after months of paying for insurance EVERY MONTH. I called to make a claim and my claim was somehow denied. Assurant CLAIMED I was not cover by insurance however my phone company, T-Mobile, has corroborated me and stated I did pay for and should be cover by insurance. They completely lied and said my phone has not been active since September. It is now November. I have proof that my phone was used up until it was stolen. T-Mobile records reflect that my phone was very much active. They are lying about the records they have to get out of honoring Insurance. I would suggest insuring with Apple Care as this company is illegitimate.

When I filed the claim for my daughter's phone the 1st time they said we didn't have insurance on her phone. 2nd time I filed they said it was stolen. 3rd time I filed they everything we through because we have to upload a copy of ID which I did was not told it had to be the account holder's. 4th time I filed with the account holder's ID and it went through. I filed the claim on 11/8/22 and have called them again on 11/15/22 and still getting the same run around saying that it is still in review and it will be another 24 hours before we know anything.

My son lost his iPhone, and initially, the claim went well with a replacement device shipped being a much older model than we had purchased. After several hours of contesting the device, they are now refusing to provide any sort of replacement- ultimately hanging up on the T-Mobile manager that was trying to assist us. Do yourself a favor, look up the lawsuits against them, and skip this overpriced coverage!

I was very happy with my services that I received and I would recommend to all my friend and family. The people that waited on me and my family were very helpful in answering any questions that we had and they were very polite to us.

Never had a negative feedback when making a claim with this company. They were thoughtful, patient and knowledgeable. I purchase multiple warranties through them and they never try to manipulate me in any way. Always gave me the best service.

Thanks to Assurant, I file my claim for my cell phone and received it in the mail 2 days later which was fast! The only part that I had a little problem with was the SIM card was not included with my replacement phone therefore I couldn't use it. I still had to contact my carrier to ask that a new sim card be mailed to me.

100% satisfied with the ease of service to replace my damaged phone. The process was easy to follow and my replacement was shipped without any problems. I would recommend their service to anyone. I'm glad I have this on all my phones.

The new device was shipped immediately. It felt like I was still finalizing the claim when the notice that the new was shipping popped up. It was very easy to file the claim. This is the first time we've had to use Assurant, but it's well worth the cost.

My phone was stolen on a Monday evening. I contacted Assurant on Tuesday and filed a claim on Thursday. I had a replacement in my hand with my original phone # programmed. I could not be happier with the service I received. I will never be without insurance on any of my phones.

Easy to claim, excellent customer service, pay the deductible and take two days to have the new phone back. Came with the instructions how to set up, very well packing, the phone, very satisfied. I would recommend. No need to send old phone back, because was stolen.

When I discovered I would need to use my insurance to make a claim I thought it would be a long process, but it was easy to do an online claim with Assurant. My new phone arrived within two business days with instructions for the old and new phone. Great service.

The process of getting a replacement phone for a damaged one went very smoothly. The instructions were clear and the new phone came very quickly. An envelope was provided to send the damaged phone in to Assurant. Everything went very well.

My phone was stolen recently and the experience with Assurant was quick and easy. It would have been better if shipping happened on the weekend as it meant for a longer wait for my replacement device than if something had happened throughout the week. The delivery date/time was also not immediately clear.

I felt very well treated and important for Assurant. They processed my order fast and quickly. They seem to me as a very strong company that take care of the customers. Highly recommended and of course I will continuing counting with them as same they can count on me. Thanks.

Everything was great. My phone came on time. They did a good job changing over friends. I was very happy. Thank you. My back a couple times got two different workers each time. They did a good job on my phone. I'm happy and that is that.

It would be wonderful if they would automatically provide a screen protector with the device, Because their stores don't have them, and I was told I would need to take the new phone into the store for them to order one which makes the risk of damage to the brand new device very high.

The process was very easy to follow and the replacement phone was in my possession within 1 business day. There were no additional issues or questions that made the process extensive or complex. Easiest insurance to submit a claim on.

The phone I received didn't have the same capacity or quality than the one I had, the one you sent me Galaxy A13 Black 32GB less inferior than my 5G Green 128 GB. That's why I sent it back. It created a lot of inconvenience for me. I had to go to store twice and it took a lot of my time. Very disappointed,

Everything was replaced in timely manner. Just wish I had more time to return broke phone. I need to get text transferred and looking for repair shop transfer it if possible. The new phone transferred everything but the text. Don't know how it did it but contacts got transferred.

Ready and well explained pitches with quick delivery of product. Follow up emails were prompt and informative. I would highly recommend them to anyone who needs phone insurance. Returning broken phone was even easier. Pre addressed envelope with three different ways to return

One simple phone call, shared a little info, and received my new phone under 3 days. Great service, product, literature, return material, etc...all perfect! They exceed all my expectations. Which is hard to do. I will keep the insurance active. Thank you!

Broke a phone. Filed a claim and everything seemed to be seamless. New phone arrived with a return package, and label. I had concerns with shipping it back USPS when they don't trust it themselves and ship phones UPS when they are responsible for it. I sent back the phone August 11th, dropped it off at the post office myself. Got several emails asking me to review them and implying that the claim was closed and all was fine. Mid October I get a massive T-mobile bill, Assurant claims the damaged phone was never received. I spent two hours on the phone with them today and they say the only thing I can do is go down to the post office and file a claim with them. Which I can't do because they created the label and I have no records whatsoever about that return label.

Very angry that I had to pay $99 + Tax for a replacement, when I ONLY needed a screen replacement which SHOULD be just $29 fixed charge at a repair shop. Not MY fault that your repair shops are not currently available, but you should still honor the terms of the insurance. I have had insurance on my phone for years and never claimed before. The service was good, but the charge is unfair, unjustified, and against your OWN TERMS. I would like a refund of the difference please.

Very fast with phone and great customer service and communications were very helpful and professional thru the whole process. Very happy with experience and the response time. They had a new phone in my hand within a day. Their return policy was even easier. Thank you.

SHIP to PO Boxes!!! Your policy of not shipping to PO boxes created a 16 day shipping saga. YES! 16 DAYs!!! without a chargeable, working device. 16 DAYS total to receive box at an address and re-ship to PO box, per your policy. Colossally stupid. This shipping policy does NOT serve your customers. This shipping policy merits stat attention by appropriate dept. I challenge all readers of this input to function without a working phone for 16 days.

I sent back the paperwork that was with my replacement device simply because the claim number with the additional numbers or letters on the return envelope didn't match anything on the paperwork. There were at least 2 areas that had the word claim on it but didn't match the additional numbers or letters so I simply guessed which one to put on the return envelope and I sent back the paperwork just in case I had put the wrong number or letters on the return label/envelope. Only the word claim matched on both items. The additional letters or numbers couldn't be found since I didn't know what the letters stood for. Example- claim/**.

I had a very hard time with several people overseas handling my calls. The automated payment system rejected my request and routed me to a live agent, I asked agents to reroute my call to automated system & was difficult.

The phone that I had received does not connect to Bluetooth very well. Also the internet does not connect very well either and I have 5G and it's not allowing me access to 5G. It's running really slow and the speakerphone doesn't work that well either.

Phone was overheating. I have T-mobile and they sent me a replacement phone within 2 days of me filing the complaint. I had Covid in 2020 and have trouble with reading and comprehension at times. The lady I talked to on the phone was wonderful in helping me file the proper forms.

Came to find out today that they can now send you whatever color they want. All my phones have been white my entire life. They send me a RED replacement. Btw RED is a color that I hate on everything. Anyways ended up putting a fight with my carrier and they will send me a white version and will take the RED phone. I cancelled the insurance immediately. Paying 20 a month plus 250 for the replacement to receive some ugly phone makes no sense whatsoever.

Filled up short application replacement, submitted. 3 days later got message approval for rep. and the package is on its way. 2 days later the new cellphone replacement delivered at my front door. It was a speedy service, I am very impressed.

The staff was very helpful with my concerns to replace my phone that was lost. They knew what to do and how to order it and they knew what to do to expedite the order and when it should be delivered to my house. Great job.

I came to T-Mobile. It was very friendly and very helpful to people that helped me was a good person, name was Seriana **. I think she needs a raise or a good position. I would recommend anybody at my friends and family to go.

For years I have had cell phone insurance coverage with Assurant in case of lost or damaged phones. I have 7 cells on my plan. Several months ago I dropped one of my damaged phone off at the post office with the prepaid label as directed and assumed all was good. I always use mailing tape to seal the package AND take a picture of the package for safety measures. After several weeks, no communication from Assurant, my T-Mobile bill included $1000 charge. Assurant reported they did not receive my returned device. They claim to have received an empty package.

Everything was explained clearly and thoroughly on what to do to. Quick response on replacement delivery. No need to change or fix anything for my situation. Nice to be able to do things without the hassle. Great work all the way around.

My phone was stolen. They responded quickly and I had my phone within 24 hours of submitting my claim. My replacement cost was $49. I would buy the protection again. I would recommend to anyone they buy Assurant Phone Insurance. Good service.

My iPhone 12 Pro Max had a cracked back glass. APPLE wanted to charge $600 to replace the back and it was a $1200 phone. I remembered that I pay nine dollars a month for insurance so I contacted them and filed a claim - I was astonished how easy it was and I got my brand new iPhone 12 Pro Max two days later. Awesome!

Assurant honors the terms of their contract without question. Their connection with T-Mobile to deal with damage or lost phone claims is easy. Their online process is easy to navigate. The phone reps are helpful, friendly, and knowledgeable. The response time is great. And the overall process is hassle free.

I was very pleased with the overall experience from beginning to the end. We even received the phone in two Business day. Even though they said that will be up to a week or so to give them time to find a replacement. And then delivery.

1st agent wasn't able to help. I don't know if she didn't understand or explain herself and disconnected on me. The second agent was great and made the process easy. I also got my replacement the next day less than 24 hours. Thanks

DHL does not provide delivery service for MetroPCS. Fake DHL template came up after fees have been paid and delivery has been arranged wanting a dollar 95. My bank account said it was charged 9.98 and was denied. I got my card cleared and they said I could do it again and they must have a glitch. It wasn't accepted after three times. I tried too many times and it shut me out. I could not apply anymore. I went to Metro they said they don't do DHL. They use the postal service. Go home the phone will show up. The phone showed up.

Device went lost during a massive event. Sometimes happen so need to keep an eye always on your belongings. I always keep a insurance of this personal devices but is very sad to lose important memories attached to it and important constant reference on email and phone numbers.

Entire process was very easy and customer service made it simple as they walked me thru the replacement of my Note 10+. I would highly recommend this company for your insurance needs. I will always keep this coverage on all of my devices.

Everything went smoothly and fine. The service was complete and very helpful. The helper was very helpful. The was long but very much needed to complete the exchange. I would recommend Spectrum to my friends. We had trouble with one of the new phones and tried to come back by 8 P.M. We got there at 7:45 but the door was locked.

I wasn't sure where to return phone, and had to go to more than one location. This was a problem since I am disabled and had to have someone take me back and forth. The communication could have been handled a little better.

I lost my phone and was able to file a claim online. It was promptly acknowledged and a replacement shipped the following morning. I received the phone in a couple of days including clear instructions and assistance from T-mobile store staff to set it up. I am pleased with and recommend Assurant.

I was not able to get my stuff off the other phone. I lost all my pictures and no one can replace them. Can't be more disappointed but can't do anything about it and I was not able to get my contacts out either.

After placing my claim everything went smooth as clockwork. All directions for completing the downloading of my old phone to the new phone was as easy as 1 2 3. Thank you very much from a very satisfied customer. I will not hesitate to refer friends and family to your company for insurance on their phone, tablet or computer. This is not the first time I’ve used my insurance to replace my phone. This is the 5th time I’ve replaced a phone with your company. In the long run it is much cheaper and much easier than buying a new phone and paying an outrageous amount of money for a new phone. You

Customers service was great and very professional to answers all the questions and prontelly we may needed. Thanks you for great team work and yes definitely I will recommend all my friends to join with me. Thanks. All the best Victor **

Needed to replace the battery due to the swelling of the battery and the back of the cell phone backing wasn't closing completely.. I explained to the representative of what the problem was with my phone and he sent me a replacement phone with instructions on how to send the broken phone back.

I went to T-Mobile and the knowledgeable people at t mobile filed a claim with Assurant for me for my stolen phone and they got it replaced for me. It took a few times and about a week to get this done but I like my replaced phone just as well.

I Cracked my phone last week and had to file a claim. It was super easy to do it online, and the new product arrived quickly with easy return instructions. I have used this company before for my son's phone and was extremely satisfied both times.

Phone stolen, ordered replacement. Phone came next day. No instructions. Sim card was included, but the small pin (needed to open door to install Sim card) was missing. Found small item to install Sim card. After call to activate phone, their system down, activated next day. Still working to get new phone up and working like the previous phone

When I received my new product that was very excited to get my second chance at a new phone but once received it noticed to me that it came scratched was really upset and disappointed this was the first time this has happened which I have return with y'all before but I understand accidents happen as you can tell. But was a little confused and misled with the return progress because as you know this was my first time returning new replacement. Spoke with the representative of y'all and had a thick accent so couldn't really understand her. But may do with what I had because was my fourth attempt to try to get in contact with y'all but was really friendly and end up working with me. But overall 10 out of 10 service and reliable. Thank you ASSURANT and friendly employees

The service I received when filing my claim was the best I had ever received. And received my product in under two days. Now that is what you call excellent service. Raises for those who helped me. Awesome and blessed workers.

Perfect customer service. Fast service and delivery. Spanish my Great. Everyone great. Phone line fast, easy understand and many other positive things. The quality of the product, easy to fill up my request.

Not yet I had a very good experience with the replacement and it take long and I enjoy the service that Metro gave me and I appreciate every word and quiet about it and and checked on it for me and they did a very good job. I want to get on my 8 plus but satisfaction.

I have paid for a Galaxy Note 20 Ultra Black. They have sent me a purple. This is a HUGE deal. I have paid for a very specific phone and I have warrantied this particular phone and I want it back. I don't want another phone! This is like you get into a car accident and the insurance company tells you the black paint is too expensive, we are going to paint your car PURPLE. Does this make sense to anybody???? AVOID THIS COMPANY until they change this scam practice.

Great services… Staff was amazing handling my replacement phone. Very curious and polite and professional. I will recommend my friends to deal with Assurant. Very quality and speedy services. Didn’t think I will get it the next day. Very true to the word and I like that with their services they provided.

The trade-in process was seamless with good email instructions for sending in my used cell phone. The trade-in value that was quoted by the Spectrum rep was accurate. The phone was received and an email response was timely. I had no issues with the trade-in process.

We purchased a new phone from Spectrum and used our old phone as trade-in for refund on our purchase. The instructions and label for return were easy to follow and the response time was super. We were given a proper amount for our trade-in and we were pleased with the service.

Couldn’t have asked for a better experience! I received the exact phone I wanted and it arrived in perfect condition and in a timely manner. Gold stars all the way! This service is a must have for any cell phone customer regardless of carrier or provider!

It was not clear that I had to put my Apt. Number on the same line as the Street Name. (Not industry standard programming). When the Shipping Address was displayed, there was no way to edit that address. (Not industry standard). I had to spend several minutes with Customer Service, since they did not know what they were doing. (Not industry standard).

Insurance claim on my phone went great. No problems at all. They sent replacement within 2 days. Transferred everything. Sent old phone back, was very fast. Easy transaction, Intouch communication, help transfer all my stuff from one phone to another phone.

Great service, easy to reach and talk to, phone is great, the phone came on time and was easy to set up, package was included with return address which make the process easy, phone was the same color and type.

I had an exceptional experience filing my lost/stolen claim for my iPhone 12. I received the replacement within one day. Very impressive! I would highly recommend cell phone insurance to my friends. I’ve had insurance on my cells since 2001. This was my first claim!

My Z Fold had a screen bubbling problem and a mechanical problem with the inner screen not responding to my finger touch. I could only use my S-Pen to get the screen to respond to my touch. After notifying my carrier, T-Mobile, they put mi touch with their insurance representatives, Assurant who took care of it for me without any problems.

I needed a replacement phone as my device was no longer charging. I went to nearby Tmobile store and was referred to online Assurant process. Submitting the claim online was simple however, due to a prompt I received, I was not sure if I needed to call so I did. The Rep I spoke to (sorry can't recall name) was very patient and polite. He was quick and did not take too much of my time which I appreciated. I also was delighted to get someone at such a late hour and didn't have to wait long on hold. Thank you!

I really liked that the replacement of my equipment will arrive the next day. I am T-Mobile I would like to always be part of T-Mobile and the branch where I always arrive, they always take care of me in the best way... Thanks for everything and especially to those T-Mobile workers who always take me as part of the family.

Great experience with Assurant for my phone with Xfinity. Customer friendly and expedited a new phone overnight. Went into Xfinity store. Sales associate attempted to fix the broken phone. Contacted Assurant online and phone was delivered Fed-Ex next day service.

I cracked my screen on my phone. I had to replace it and Assurant made it so easy and so simple, I paid my deductible. They shipped it out the next day. I received it right away. They even provided the materials to return the damaged item that I had and it was easy as one two three. I couldn't be happier.

They did an amazing job fixing my screen. I will definitely be going back to this location in the future. My phone is like new again. I love it so much. No hassle and great customer service the entire process.

I’m very satisfied with the service Assurant gave me. I would highly recommend anyone adding this additional protection to all their devices. It’s well worth the price and again excellent service. Thank you. The only issue with my phones is the service provider needs to get better coverage in the area. More importantly I am living in my class A motor home and need an internet on the go to be accessible where hotspots can’t.

I couldn't be more satisfied with the whole process. It was such a breeze a baby could of did it. Thank you for your quick delivery and service. I received my phone the very next day. It wasn't the exact phone but I believe it to be of equal value.

Tech was able to bring the phone "back from the dead" and save all of my data, which was mostly not backed up. Very personable as well, and explained the problem and the fix in detail - phone is now as good as new.

Phone was broken, the back case. Phone replacement was easy, called insurance, made a claim, then made sure I got the return label to print right away and I sent in the device. I was notified when they received the broken device. Everything was done in a timely manner.

I have been with T-Mobile for almost 20 years and have had insurance coverage the entire time and have used it twice to replace a damaged phone. The second time I used it I dropped my damaged phone off at the post office with the prepaid label as directed and assumed all was good until I got a letter about a few weeks later saying they didn't receive my device. So I am going to be stuck paying for it and now I am researching and seeing all the reviews from people who had this exact same thing happen and are stuck paying hundreds of dollars for phones they returned and Assurant says they never received.

My phone was in very bad condition! I submitted a claim and received my replacement the next day. It was so easy and easy to just put my old phone in the envelope provided and put it out in my mailbox!

Got my phone replaced with Assurant claim insurance within two days of the claim. Great service. T-mobile has great insurance partner and they provide good service too. I did get my replacement soon after claim and phone was in great condition.

I had to replace a phone on my account that was chewed on by a dog. Assurant filed the claim with no hesitation or issues. The deductible was reasonable and easy to pay from the link that was sent by the Assurant. Process took less than an hour to complete. I was very happy and relieved to have everything resolved and the phone on its way.

My wife and I, we feel that our ASSURANT coverage serves its purpose & our family's needs very well. We are a very active family and with all of our moving about, accidents have happened with our devices. However; we have been able to depend on ASSURANT to replace &/or repair our devices fairly quickly and with ease. There may be areas that could use some improvement but those areas can’t compare to the overall quality of service that we’ve always received. Thanks a bunch for everything, please don’t change anything.

CPR Cell repairman asked me for my Apple ID password and insisted, opposed to assisting me with turning off the find my iPhone option after I had already logged into the iCloud. He then went on to say that if you don’t have it repaired by Monday, you’ll one of the two repairs you are entitled to.

It was so easy to file a claim and receive my replacement when I lost my phone. Thank you T-Mobile. I will always use T-Mobile for my cell phone provider. Great customer service. Been with them for 15 years. Assurant insurance definitely pays off and it's so easy to file a claim.

Metro has done nothing to make my cellphone experience with them nothing but HORRIBLE!!! I can't make changes to my account. I can't upgrade or get the phone of my choice unless I pay for it outright!!! However, I was able to finance the crappy phone I have now!!!! The customer service is the most unsatisfying ordeal EVER!!! I was lied to numerous times, when I say NUMEROUS I mean like 10 times! I'm just completely not satisfied with METRO AT ALL!!!

TCL.T767W. 30 XE 5G. Black. 64GB.T-Mobile. I was thankful to have insurance on my phone with Assurant, a Federal Warranty Service Corporation to cover my damaged phone I had purchased from T-Mobile. My transaction ran smoothly. I received my new phone promptly and went online to print the prepaid return label to return the damaged phone with no problem.

Filed my claim with Assurant. Dropped my device off and picked it up in under three hours. I'm an extremely busy guy who depends on his cell phone. This warranty experience was the best part of my day. Thanks T-Mobile.

My phone came quickly and it was very easy to get my contacts and other info downloaded. I was a little taken back with the co-pay it was steep. I am not sure if I was aware of how much the cost would be. Last time I used my insurance I paid a co-pay of 90.00.