Assurant Phone Insurance Reviews

Great job with speedy and efficient service for receiving my replacement device. My son is happy and I’m happy as well for the way I was treated and helped. The people at Assurant are extremely knowledgeable in what they do and very helpful in a situation that could be stressful.

I was very pleased with the arrival of the phone replacement right to my door. The instructions were very easy to follow with the smart switch and mailing original device off. I loved that the phone was an exact replica of mine and like I never switched. Thank you for the fast delivery so that I didn't have to be without my phone.

I broke my phone so I called my phone carrier and they told me to call Assurant. I called and they got all my information and immediately took care of the problem. I received my new phone within 3 days which was great. I transferred everything over. Assuarnt sent a return box and postage which made the return and drop off very easy.

It was an easy and quick process. Very much appreciated. Did not have to worry about the process. From start to finish it was an easy process. Thank you. I have recommended your services and company to friends and family. I will continue to recommend your services to anyone who may ask.

My phone's battery would not take a charge and died. It was user repair and the device protection process was seamless. I would recommend this to other Google fi users. I had a replacement phone in 3 days. My only complaint is about Google messaging inability to allow temporary account authorization without the device. It made it difficult to see temporary access codes provided by my bank or other sites.

My covered phone was damaged by a fall. The screen was cracked and the case was dented. The replacement process was quick and easy. It only took a couple of days for my new phone to arrive. Returning my damaged phone was just as easy and convenient. I would recommend that anyone worried with potential damage to their phone consider getting insurance coverage.

I had a good experience with the insurance plan. I spoke to someone on the phone and they were able to walk me through the process. I received the information through email and followed the steps and it was great! I received my phone a few days after I called and made the payment and my phone arrived. I recommend this insurance plan to anyone.

I had started with a nasty experience with service representative from the W. Granville store. Her name was Tiffany and she treated me like I did not know what I was talking about. All I wanted was to change out my damaged phone for a new one and transfer all my data to the new phone. She acted like it could not be done and spoke to me horribly which resulted in a back and forth heated argument. Alivia chimed right in, offered to help and did. She corrected the situation by listening and doing exactly what I had tried to explain to the other lady. It resulted in me having a new phone with all of my data. Then she helped me with my son's phone. I am so grateful! The phone came quick and my son no longer has a cracked screen which I am so happy about. Thank you.

My experience was great once the claim was filed. We received the phone fast. Little wait time and tracking mechanism was great! If we didn’t have insurance we would of had to buy a brand new phone which costed several 100.00 more than what we paid for. So the insurance was highly cost effective and worth every penny. If I were to do it all over again I would definitely get insurance again. This was a great experience.

Phone screen was unresponsive, but with only 99$, I was able to get a new one in a few days. I had been told I would get it the day after but it took three days for it to actually arrive. Though longer to deliver than expected, the replacement works perfectly.

Process was quick and painless, only requiring that I complete a simple form with a brief description of my issues. The new device was delivered overnight with pre-paid return packaging. I only wish that the manual had been included as the replacement device is the next generation to my previous one and some functions differ slightly. Overall happy with the experience.

My phone got wet during a storm and it only took a couple minutes to request a claim. I contacted Google through chat customer service and they sent me the link to place the claim. The delivery of the new phone was fast. My only concern is that the delivery was scheduled for the morning and it arrived while I wasn't home and I couldn't contact FedEx to ask how much it would take. Other than that, I have no complaints.

My experience was awesome, the customer service representative was also nice at helping me. I wish they didn't charge so much for a upgrade on your plan. Also didn't have so much fees when your phone get turned off, cause I be struggling to pay the past due amount. Thanks for being loyal and trustworthy on your phone plan.

Only issue I have is I have to shell out $40.00 for a new screen protector. Wished that was covered with the insurance but was advised it is a new phone that I have to pay for it. Maybe next time have that as covered by the insurance so I don't have to pay for the new protector.

Came in the mail fast and easy to transfer everything to the new phone. I just wish I had more time to drop it off because I did it a few days before the holidays. It would be amazing if the people could have two weeks to drop off. Other than that I have no complaints.

It was fast and convenient using Protection 360! I was able to submit a claim for my broken phone and they replace it within days. I love the customer service and how they manage the process. It was easy. You pay the deductible in the same app, they will send you a text message just to make sure you are the primary on the account and for you to process payment.

Very easy to do the replacement and get the phone back. Process easy and quick. Good communication. You get the email confirmation within seconds. If you have any questions they are prompt to answer you. We get what we expected. Nice and great experience working with this company. Thank you for your support and help.

The claim was approved in seconds after submitting the claim. Filing the claim was super easy and all instructions provided were clear. I am also happy with replacement phone. Looks like a brand new phone. And we received the newest model too. The activation took some time, but that was the mobile company issue, not the phone we received.

The request to have our bill consolidated was met with great efficiency, Sky explained and made sure we understood the phone and the plan. This new device will enable me to use my new Apple Watch as my older phone would not, We were very satisfied with our Spectrum experience.

Staff was super friendly and helpful in helping me file a claim for a watch replacement. Deductible was $49 which isn't bad but isn't great either in terms of affordability. My watch was shipped same day and I received it FedEx the next day. Overall, it was a very smooth process from start to receiving the watch.

No complaints. Was quick, easy, fast and super user friendly. I like the option to be able to do everything from the app. Made the process very easy. In this case I didn't needed it. Maybe have the option to live chat a person would be helpful if you encounter issues.

I damaged my phone and went 2 days with trying to use it even though only half of the screen was functioning. Once I finally filed my claim the new replacement was in my hands within 2 days. It was a smooth process. The only thing that I needed more information was on how to properly transfer all data that's not automatically transferred. Like embedded data in the phone's memory bank.

I didn't receive any instructions on how to or where to return the broken phone. I don't want to be charged for the new phone. I would appreciate some form of communication about where to send the broken phone. I would appreciate some communication from you about where to send the phone and how to send it. Thank you.

I got my replacement phone in one day and I went to T-Mobile and they help me get everything from the old phone to the new one. It's stressful enough when you have to change everything over but their help was great. You need insurance for your phone so something happens you know you'll be taken care of.

The process of replacing the phone was very professional and precise. The website is very professional and easy to navigate. Thank you for being prompt in your response and processing my request after I lost my phone. I did not know what I was going to do. I was panicked but your company made the process of replacing my phone seamless.

I got the phone the next morning. It was seamless. However, when I went to set up the new phone I accidentally fat fingered the new password, and locked the phone. The only people that could help was the people at the Apple Store. Not our actual phone carriers. Which is frustrating:

All I can say is it was a great experience! Great communication, easy processing, and fast shipping. Received new phone undamaged with easy instructions to set up phone. I was very pleased with the transaction and would recommend using Assurant Phone Service as a backup plan to replace a damaged non-working phone.

If I based how I felt about T-Mobile based off your Des Moines location I would not be a T-Mobile customer service person. Also a "Supervisor" I spoke to basically said she would be happy to cancel my service since I wasn't happy. The absolute only reason I am giving a 5 is because of the in office care I received at a local branch in Cedar Rapids, Iowa.

I believe that I shouldn't have had to pay anything. My screen went out and was replaced through a certified store that you guys provided. They fixed my screen but broke the back of my phone so I could no longer use the network unless I was home connected to wifi. The service provider was at fault, not me.

The experience was great and came the next day. Customer service was really amazing and stayed with me as I called Spectrum to get the date I bought me phone. The lady was really nice and understanding as well. I hope I never need you guys again but if I do I know that you will help me. I also received my phone the next day which was really awesome and a blessing. Thank you for all of your help.

It went OK in my opinion. Would have thought I would have received a newer model than what was delivered. Just to ensure longevity for part replacement in future if needed. Representatives were fine to talk to, they were professional and respectful. Maybe this would be good recommendation for future issues.

The people I spoke to on the phone about getting my SIM to work all told me different things. "Keep your original SIM and put it in the new phone. It's easier since it's already been activated in the past" or do the opposite. I do think it could have been a bit simpler. The box info should say (if it doesn't already, I don't recall) that you should call on another device so you don't get disconnected mid-call and note that you may have to go into your settings if somehow your carrier's texts are blocked since you need a 6 digit code. But overall I'm happy with the ease and speed of things.

Great deals and personnel. Good deals on phone trade in/upgrade. Had equipment in stock. Representative was willing to help me. Almost as soon as I walked into the store because I had made a reservation. I got the phone data switched over to my new phone, old phone was cleared, and my data was taken in on trade.

The Assurant cell phone insurance is the biggest scam I have ever seen by two legitimate companies. T-Mobile offers you coverage, as provided by Assurant, but neither company will tell you just who gets the fees (identified as Services on the bill) you pay on a monthly basis. When I reported an issue with my cell phone display (Google Pixel 6 Pro), it took several calls to determine the telephone had physical damage. Actually, I took my cell phone to an Assurant competitor and they told me it had physical damage and it should be covered with Assurant. Several telephone calls later, Assurant finally acknowledge the physical damage and informed me of the deductible.

Good, worry free replacement. There is no need for me to be concerned about my phone. Insuring it when purchased is good and a safe care free replacement. Unfortunately I have used the insurance twice. Knowing how many phones I have came across, (2) times is nothing. I will always know my phone is insured by using Assurant.

My son's phone would not power on or stay charged. I didn't realize I purchased the protection plan until I went into my account trying to look up the cost for a brand new phone. The time to get the new device was fast. The new phone was easy to activate as well and no issues.

My son's phone had a cracked screen and we needed a replacement because we were about to upgrade and thought to gift my son's old phone to his little sister. The phone arrived quickly and made it in time for Christmas. The process was easy and simple. We were very happy with the cost, time and service.

Very patient and understanding. My device was outdated so the concern was what to send as a replacement. The first agent was on and off line with me for 45 minutes. He would ask if I was still there and explain what was going on. In the end he told me I would hear back in 24 hours. The second agent also explained that there was a concern about the fact that my Google was a 3A and that was no longer available. She shared that I would be hearing soon. As predicted I heard shortly after that they were indeed sending me an upgraded replacement for the deduction payment. I have sent back my phone in the required packaging and am enjoying my new phone greatly.

Very streamlined and efficient process. Rather by phone or direct chatting and a visit to T-Mobile. We were satisfied! There is not much more to say. I acquired a telephone protection plan and unlike other programs, this protection plan worked as advertised. I am very happy to remain a T Mobile Customer! I look forward to to my next purchase and upgrade.

I was impressed and pleased with speed of service. I would recommend the use of these services with friends. The customer service reps were helpful and knowledgeable of my needs. I feel that this company is definitely meeting the needs of their customers as well as hiring people with great work ethic to assist and accommodate their customers.

Very pleased with the speed of delivery of the replacement but it sure is slow. Texts and emails are delayed, but I appreciate the fast service and ease of returning my cracked phone. Thank you for the opportunity to offer feedback!

Thank goodness for Assurant! You just never know when something is going to happen to your phone! The entire process from start to finish was so easy, and my phone was delivered within 1 day! Thank you for this great experience.

I believe this was my third claim for the same tablet. The first time was a little tricky because I attempted to file the claim at a T-Mobile store. Which was the wrong process. My grandson is happy now he received his replacement tablet so fast. The process was quick and simple. I processed the claim online, which made it even easier. Thank you, guys, for the excellent service. Keep up the good work.

The shipping dates were changing which was frustrating but ultimately it arrived within a few days instead of overnight. I also think there should be a pickup option so that customers can receive their replacement if they don't have a secure shipping address. Ultimately the replacement works well and the rest of the return went smoothly on our end.

Great that it was painless and easy. I was worried about having difficulties replacing the phone and dealing with insurance has always been a hassle for me. I am relieved that it was a quick and easy process. You hear horror stories regarding replacing phones or dealing with plans trying to reimburse you.

I believe the amount to insure my cell phone is worth the price. The agent was sympathetic and responded quickly. She was also courteous. I didn't have to wait a long time on hold, and the time I spent with the agent was short. I received my new phone the next day.

I am a 77 year old senior technically challenged and it was such a pleasure to get a customer service representative that understood and helped me so nicely. I received my replacement phone in a timely manner. I would definitely recommend Assurant Phone Insurance to my family and friends, Thank you and Merry Christmas.

It was very pleasant experience filing a claim with you. I highly recommend. It was very easy and reliable fast and secure shipping method from Usps. Also was very reasonable price due to a device that I have get. I believe I’ll keep my insurance for as long as I want from now on. Thank you. Best regards. Edgar

Overall, the experience was quite good. I was able to apply for a repair/replacement relatively easily on-line, although I would have preferred to have access to a phone call as some things were not so easy for me. Once I received the phone, I had difficulty transferring data and setting up apps - I am still having one or two problems - and it is not obvious how I can get help. But, the phone works.

I was very satisfied with your services from customer service to delivery and receiving the replacement the next day. That was fast service. Thank you for fast service and and great customer service reps that handled the call in a fast manner and great service representatives with knowledge of what they were doing.

I took the device to my local Apple Store to have them transfer my data and everything. I didn't have faith I could do it correctly myself. I am a film major and had a lot of images/clips that I needed to have saved. The return label was damaged. I had to pay an additional $13 for a new label to be printed. I also wasn't sure if I had to go to UPS or USPS. The instructions could have been a little clearer. Overall an extremely positive experience. Thank you for making this easy during finals week!

It was easy to get the phone replaced however there was no instructions on transferring the SIM card. If I had not known it needed to be done and how to do it could have been a problem. Someone who was not familiar with this process they could have been stuck.

Great customer service, there was no hassle at all. I did not have to hold for long before I was answered and spoke with a representative. The entire call did not last more than 30 minutes to have everything processed. I called before 5 pm and was informed that my device will be out for shipping the next business day and I received my device in less than 5 business days.

She was informative and made the transition easy. She let us know that we could upgrade our daughter's iPad and explained when we were ready to upgrade when we were ready to do so. She helped my daughter move all of her information to her new iPhone and explained all about the phone.

Well the customer service was excellent. I explained what had happened to my phone teary eyed & all but they walked through the process. I honestly thought I didn't have covered on the phone because I was not in my right state of mind but however I came back to my senses & ordered a new phone & three days later it was here.

You guys did very well. Thank you so much. You don't need to change anything. I always recommend you guys and I always put insurance on my phone just in case anything and you guys are fast to get the phones to people. Thank you so much. You guys make it easy for everybody.

When I call I was ask who do they have the pleasure of speaking to and how can they help me with what I'm trying to do and what to get everything done step by step. Very well guided me what to do next. Very happy with the person who helped me to get my new device.

Assurant has great service and great reps. They helped me out quick and got my phone shipped out. I thought it was coming next day but it came later. Now I just need to get to a store and have them transfer everything. Thank you for everything. Have a great day.

Also got this device brand new, No contact discount. Full sticker price so would of been nice to get the same or equivalent value no big deal. Just glad to have a fully functional device to use now. Thank goodness. And I've paid for insurance services for over 3 years with no claim on this device ever. So was a little bit turbulence to this clam but worked out okay in the end.

Yes it was a replacement phone, and it works great. This was my second time using your service and it could not be easier to use. Also, I will tell others about your service. Also, my wife may be using your service soon. You could text us to inform us of your delivery date. Thank you for your great service plan.

My experience was surprisingly good. I anticipated this was going to be a hassle, but it was pleasantly a smooth experience. Highly recommend having insurance. Your damaged phone will need to be send back to avoid replacement costs. The phone was destroyed in a work accident- completely able to be fixed. The phone still had to be sent back to avoid being charged full price for the replacement phone and shipping costs. Otherwise, the representative was responsive, hassle-free and prompt with the claim.

I got my device in a reasonable time frame. Customer service representative was excellent. I had to call a few times because I was confused about doing the claim online instead of doing it on the phone. I've had to go to the T-mobile store and was directed back to a representative on the phone. Overall, I got my phone in a timely manner.

If you thinking about using this insurance company, please just go to a side street store that fix phones. You will have a better chance of getting service. This company is a joke. The representative don’t do nothing but lie after lie. They all say they are supervisors and they still tell you a lie. If I can give this company a zero star that’s what I would give them. Don’t waste your time being a fool like me.

Excellent customer service with Kevin **, would recommend to everyone! Nice respectful young man. There were a lot of customers coming in but he was never short or disrespectful to any. Had called Spectrum earlier and spoke to nice man who was going to call me back after I talked to my granddaughter but she wanted to go to the store to decide which iPhone was better for her.

Assurant was easy and quick. Good process for claim and replacement. T-Mobile staff assisted me for the find my iPhone turn off, but otherwise, all good service. I received my replacement in about 2 days. A return box was included with postage and seal. I wrapped it up and took it to my USPS local station.

Filing my claim was super easy fast and I received my replacement phone in a great amount of time. The only thing that I would improve about my experience is the Return instructions being a little bit more detail, and there should be a way to track the damage device once a customer mails it back to Assurant. I Return my damaged device by mail 24 hours before it was due and now I am receiving emails that it still has not been received by you.

Happy with the assistance for replacement . Only issue may be that the repair location was 45 minutes away but worth it in the end.. All was done and any questions all answered quickly and smooth. Thank you. CPR shop on Metcalf did awesome. Appreciate. Thank you and the service I received.

I could not be happier and less stressed with this whole process. It was very fast to do claim. Easy support with customer support. Easy to pay the claim. Very fast to receive the phone and easy to send the phone back. Seamless is the best word used to describe this.

All went exactly as planned... Great program, Apple, and it actually extended the value of my existing phone to where the decision to purchase a much newer model was a no-brainer! In today's world, having a dependable phone is almost a necessity, and this program acknowledges the investment a consumer initially makes then follows through years later with the trade-in program as a reward for making that investment.

It was definitely a experience and in the end it all worked out and I would recommend it for everyone who has Spectrum to get insurance on there phone. Anything can happen, it is always good to have insurance than not have it when you need it most. I paid 29.00 and got a new phone. I really couldn't afford to buy a new one.

Very easy and quick!! The customer service rep was very knowledgeable and nice. Phone came quickly and the instructions to return were super easy to understand and complete. I am very satisfied with everything. Hopefully this will not happen to me again, but if it does I know that it will be very very easy to get a new phone in a timely manner. Thank you!!

Using Assurant insurance process was easy. Was disappointed I couldn't just get a screen replacement as closest authorized repair center was a Batteries Plus 2 hours away in the Bay Area. I have a Batteries Plus in my city but they didn't have the parts available to do the replacement. Had to send phone in instead. New phone arrived next day which was great but new phone seems to not always register taps and touches on certain parts of the screen. Just something I have to pay attention to and get used to.

Assurant was very easy to work with and the service of the quickness of getting my claim accepted and finalized was great. We were able to get our replacement iPad very quick and we appreciate the professionalism very much.

I called it TOO EASY. You guys have a great system for replacements. It was easy to navigate as well as complete. The notifications were so helpful for the delivery. Great Job. If any of my friends who have T-Mobile or Assurant as their insurance, they are very lucky, This was one of the best experiences I have ever had with a phone replacement.

Tech advisor instructed to insert existing sim card (active Xfinity account). I had already performed a complete data transfer independent of the Mobile sim. I inserted the sim correctly yet could not connect to the Mobile network, nor could I call back to the advisor. I then proceeded to the Xfinity store for the resolution.

The process was easy right from the start. It took one phone call to get the process started. The low deductible was great. Instructions for the new replacement phone were easy to follow and get me up and running within the hour. This is the fastest and most customer friendly service I have dealt with in many years. Makes my life easier to know my product was backed up with professionalism.

Happy with results. Fast and easy setup with easy to follow instructions. Speedy shipping and easy to return. Was trackable on website. They did try to charge me a activation fee when setting up device but they waived the fee.

Quick response and service, phone arrived the next day. Thank you for your rapid response and outstanding customer service, the phone had a cracked screen and did not power up. T-Mobile reps was also very responsive during the entire process. I was able to connect all the APPS without any problem. I recommend the cell protection selection.

The process was not quick. They kept sending things to my email which I could not access. I'm still having issues with getting my information from my old phone. I think the process should be easier and customers should be able to pick up a new device from a T-Mobile store within 24 hours.

Other than not receiving the tool to take out my old SIM card, the experience was easy, worry-free and I received my replacement device in a timely manner. I was really worried that I would not have my claim approved because of the amount of time that passed between the date of damage and the date of my claim. I would definitely recommend this service because it's cheaper than having to buy another phone.

Excellent service. The bottom line for me is sincerity at up beat conversation with the agent. I know most assuredly that could not have done any better no matter where I went for the service I have received. I plan on telling my entire the entire story about how wonderful I was treated.

Great team, excellent customer service, your employees know what to do, how explain to the customer the process of the claim, when, how, you will received your device. I never think will be so easy make the claim. Take too long to answer the phone but when they answer was very helpful, and easy to make the claim. Thank you.

Fast replacement device. Was in my hands 24 hours after the accident happened and very expedient. I feel like the value I get for the money is well worth the cost and the peace of mind when things happen. Overall a great addition to any smart device. Painless return of the defective device and straightforward process.

Only took a few steps to get my phone replaced. Replacement device was in great condition without any blemishes. Deductible was reasonable. The Phone arrived within a week and T-Mobile personnel was able to set up the device without any problems. I will continue insuring my devices with your company.

From the time that I filed a claim, it took 3 days to receive the device and another 3 days to get my service restored to the new phone. I had no success following the instructions with the package, and over the next two days I made several contacts to the Xfinity Mobile customer service and they could not get the device activated. Finally, I had someone drive me an Xfinity location and it was there that I finally got restored service.

I was directed to the correct line that explained everything very clearly. I really appreciated the time they took & the person who helped me was patient. I could tell they were not rushing to get off the phone with me & I appreciated their assistance. They made it effortless & relatively quick.

T-Mobile customer care advised me to call Assurant direct. The Assurant representative was very helpful and understanding of my situation. I had just been discharged from the hospital! She reviewed my claim filed at a T-mobile store, made some changes and got a new phone sent out to me. I received the replacement in the time frame stated. Very pleased with results.

I cracked the fold screen. I went to the T-Mobile store, the clerk explained what we needed to do. He did everything right there. The clerk was very helpful with the transaction. I made my deductible payment of $199 there at the store. Two days later, I received my new phone. So easy!

Great, accurate, fast, and efficient service. Will hopefully never have to use this service again because I normally am great about my phone care. Nonetheless, amazing assistance, and will mention and refer others to this!

Don't ask people to use the old phone and information off it to help activate the new phone when clearly their old one is broken so they can't use it because if they could they wouldn't be asking for a replacement. Also, think of a way for people's information to be sent directly to the new phone even if the old phone is not able to get into.

Returned the replacement phone as it was discovered that my original phone was not damaged, just the plastic protector. Sent it back; still waiting for credit of the deductible. Haven’t heard a word since returning it last week.

My experience was good, and when I called the person I spoke with was very friendly and courteous.. They explained what I needed to do to get my claim approved. It was nice to speak with someone and they walked me through the process, which made it a lot easier. When I did receive my replacement phone, there was instructions how to send my damaged phone back.

I activated the replacement with the SIM card it arrived with. You did everything in your power to make it work, even talked to T-Mobile about it. Without attitude, doubts or conflicts you opted to replace it immediately. But I opted to go to T-Mobile office and get a new SIM card. Phone worked fine then. Another replacement was NOT needed.

My daughter dropped her phone and half of the screen stopped working. We ran out to T-Mobile and they recommended filing a claim since we had the insurance. I went home. Logged into my account and filed the claim. It was very simple to complete. My daughter's replacement phone showed up a day later. The process was easy and efficient.

Placing the claim & receiving the replacement device was very simple. The device that they sent had a declining battery performance percentage thus will need to be replaced sooner rather than later. Otherwise the claim process was an overall great experience, thankful to have the coverage to be able to assist with replacing the broken device!

I think it needs to be the customer's choice how the trade-in amount is applied to the account. In submitting the device the trading device I did not speak of the camera being shattered with the representative because I just completely forgot . But I understand and I think it's fair with the adjustment was with the trade in . Thank you.

My son left his phone in the back yard and it was damaged. Prior to that however we noticed the battery wasn’t lasting long and the microphone was difficult to hear calls on. We put in a claim which was very simple online. They mailed us a box with the new watch, walked thru the guided instructions and returned the old watch in the same box with no issues. There was a $10 incident charge and that was it! Very pleased with the seamless process.

My claim was taken care of quickly, I got my phone the next day. Amazing service. Thank you for everything. Getting notifications for every action taken all the way to delivery eased my anxiety. My deductible wasn't too crazy either, and my being on a budget, it was perfect. Again thank you for everything!

Not good sending me the wrong device and my bill should be prorated because of not having my phone. Because it’s going on three weeks of not have my phone and use my phone for my job so I can work so I’ve lost out my money at my job. So things need to be fixed.

My experience was great. I'm glad that it was so easy to apply. You guys do a very good job at what you do. Keep up the good work and thank you for my device and the 360 protection plan... Was very easy and very helpful with my job. I'm glad that I have got it. Other than that I would still be working with a broken down phone and you guys have great service. As to break a bill down I'm glad that you guys have that option also. Other than that you guys are great when it comes to a mobile carrier.

Service in store and online was exceptional, the replacement phone was delivered in an excellent and timely manner. Replacement phone was on the better side of poor but will work as needed until I see fit to upgrade. Will keep using Assurant 360 protection for future electronics. Thank you for the opportunity to provide feedback.

The process was fast and simple. Thanks so much for the easy replacement and quick shipping process. I just wasn't sure if I needed the replacement Sim or how to ship the damaged device. Maybe put more of a step by step card in the box. Either way no big deal and I already recommended other people get T-mobile.

On Thanksgiving Day, I got my phone wet and didn’t act up till Friday. I made the claim Friday and they shipped the new phone that got to me by next Tuesday. It was great and the new phone works even better because of the new refurbished battery. Money well spent.

It was easy and quick to do the claim, but took extra time to ship it and too expensive for such a low brand phone. I don't think I should have had to pay $50 for a crappy phone plus having to pay the $15+ a month to keep the protection 360.

I am so grateful for you all. I want to thank you for the great work you all do to help people who pay for insurance get replacements when lost or stole and or you just need to replace your device because of other things that can happen. Thanks. I appreciate you all.

Even though there is a deductible with this insurance coverage, it is far better than having no coverage. Replacement phone was received promptly and in excellent condition. Agent was knowledgeable, professional, and skillful. Would purchase plan again. Would recommend to friends that have young adults or teenagers on their plan.

I received my phone a few days longer than expected. If rushing isn't available for phone delivery then please don't offer it as an option. I was under the impression that the replacement phone would be the same as the one I lost. It was the same model not color.

It was easy to file my claim and fast to have a response about it. The company was very comprehensive and very cooperative with me. I am very pleased and now I know my money is very well spent for my security and my family as well. Thank you.

The service tech questioned me on what's going on with my phone. They assessed the problem. Then told me to turn the other phone in to get another. The phone repair cost was far less than (a third of a cost for a new phone purchase). The company had me mail my other phone in within 10 days so I wouldn't have to pay for the complete cost. I would recommend this insurance. I once broke my screen protector. I called Assurant, told them my problem. They sent me a new one without any cost. Nor did I have to submit my old screen saver to them. Great insurance to have!

Overall good experience. Customer service very helpful. Had questions regarding the process and when I called they were very helpful in detailing the process. I would of like to get more money for my device, but guess that is what it is worth. Thanks again for all your assistance in the matter.

My experience was easy and prompt. Had my new phone in 24 hours. Would recommend Assurant to anyone and everyone I talk with. The replacement was equal to or upgrade to the damaged phone I returned. The only problem I had was trying to activate the phone on the phone. Had to take to phone to the store for activation.

I recently had a great experience with Assurant when I needed help with my mobile device. I visited my local mobile store, and the staff was incredibly helpful in walking me through the insurance claim process. They explained everything clearly, assisted me in filing the claim, and even helped me pick out a replacement phone that matched my needs. The process was smooth and quick, and I left the store feeling relieved and satisfied. Thanks to Assurant and the friendly staff at the mobile store, I was back up and running in no time!

Thanks to the sales agent who patiently assisted me with the broken phone and how to replace the phone! In fact, after transfer of data from the broken phone to the new phone, she even packaged the broken phone to be sent to the company. All I had to do was to drop it in the mailbox. Thanks to her professionalism and outstanding service!

I Lost phone and replacement was needed. Assurant made it easy to replace. By logging into my phone service provider and selecting my phone, it made it easy to file this claim. Once I had the funds for the deductible, the rest was easy. Just tracking the UPS was sketchy.

Everything went very well! I got my phone super fast!!! I will recommend the protection plan to all of my friends that use tmobile or friends that use other companies and make them switch to tmobile...

Phone fell in the sink and got wet. It was ruined. I tried to dry it but to no prevail. It would not charge all the way. I waited the 24 hours but still would not take a charge. I could not make phone calls or text. It would of affected my work but with as quick and swiftly it was replaced I did not miss a call.

I will describe my experience one more time it was OK here it isn’t a handbasket. I don’t even know if the phone works right. I might be returning this phone because it doesn’t have a case on it. It doesn’t have a screensaver. I’m very upset about all all the non-help.

The coverage is reliable for accidental damage, loss, theft, and mechanical failure after the warranty period. The claims process is straightforward, and the promptness of device replacements or repairs is commendable. However, high deductibles and refurbished device replacements are a concern. It would be helpful if there were an option to buy back the damaged phone, allowing us to fix it independently or repurpose it, such as giving it to our children.

Overall good experience. Assurant is good at taking care of its customers. I like that speed of the process from the time you start a claim to finish. I would recommend other consumers to Assurant because they are efficient. I wouldn’t have it any other way but to have them as my insurance provider for my devices.

I returned my phone and received my statement of credit. The process was easy to understand and I wish you could have been a little faster but it was finished. I received the credit I was told I would get upon inspection of my phone.

Thank you for your assistance. Everything was great and we had to go into the actual T-Mobile store to get everything activated. We lost some important apps on the iPad which I'm trying to recover, however technology can be tricky sometimes. Hopefully I'll be able to regain everything as they were saved to the cloud.

The process to file a claim was very easy. I filled up a claim online for my damaged phone and it was approved within minutes. The response was that I would receive my replacement device in two to three days. To my surprise, I got it the very next day!!

It was difficult to get help from 611 or the 800# supplied as those only work for Apple Iphone products. I was finally able to go to the website which at 1st wanted to send messages to the non working phone I was trying to replace but finally took the information and I received replacement phone the next day. The other issue since it was not the latest model I had a difficult time finding a cover for the phone. Reviews online implied covers did not fit properly. Replacement after I finally got thru came the next day with return instructions which was excellent service.

I visit Spectrum. Show them my phone. I needed to file a claim. Received the phone number I made the call. Told them the situation. They sent me another phone in a few days. I return to spectrum. They help me to activate my phone and download my files on the new phone. I mail my old phone with the provided box. Put the label on in it. It was mailed at the Post office. It was not a big hassle. A easy process system. Thank you so.

On top of paying an insurance fee every month, you have to pay a deductible and the phone is a refurbished one.. I did like and appreciate the fast shipping though, FedEx does deliver packages at the door and not at the mailbox so kinda risky on that side.

Replacement phone came quickly. Customer service on the phone is good. No problems whatsoever. I'm happy to have this service because it was a lot cheaper than buying a new phone. MetroPCS is doing a good job and an insurance is an important part of this. Metro PCS has been a good carrier for me for a long time. This is your first time I had to use the phone insurance.

Everyone and everything was great and very helpful. I would recommend this to anyone who had their phone damaged or lost or stolen. I also think it's a good idea to send the broken phone back so you can recycle it or fix it for someone else. Great to have this insurance cover my phone for a great deductible price.

Truly nothing as everything was beyond perfect and easy!! Thank you very much! A suprisingly easy experience. Thank you so much. I thought for sure it was going to be an absolute nightmare!! Thank you so much. You are greatly appreciated. I am very glad I have insurance on these phones. Have been a client for many years and have never needed your help. Now glad I have it.

Super easy and fast process. Claim was approved right away and replacement device was sent right away. Thank you for your speedy and efficient service. I received my replacement phone within 2 days of filing the claim. Even returning the damaged device was easy. I would highly recommend Assurant to everyone.

I am extremely impressed with the quickness and hassle-free service I was provided with in replacing my stolen device. The process only took 30 min or less and my new device was delivered to my house within 2 business days. Setup was fairly easy after I realized there was an insert in the box with detailed instructions on how to activate my replacement device. Thank you again.

Replacing the device was overall easy. I was not thrilled with how it was shipped. There was not much updates on it being shipped, and while I understand that’s more on the shipping company. I did not like that a signature was not required upon delivery. I didn’t like that there was the potential the device could have been stolen, especially when I am expected to return my old device or get charged.

My iPhone 13 suffered cracked front and rear glass from an unfortunate fall, but luckily there was no other major damage. Filed a claim with Assurant for replacement device. The replacement process was pretty straightforward and the replacement unit was shipped promptly. Although the replacement unit was refurbished, it was in perfect condition.

Worst insurance company possible. Experience was absolutely horrible. Customer service was terrible and communication was nonexistent. If there were a negative star I’d give them that. 1 star is being nice. I would never recommend this company to anyone. Please do your research beforehand. I only wish we had done that. Now a closed claim and “thanks for nothing,” my family is now suffering.

The two service centers where they sent me at the beginning to try to fix my phone are to be erased from the map. Really incompetent. Thank god after I called the service center everything changed. They sent me a new phone and the service was impeccable fast and well organized.

Unfortunately, it took a couple of phone calls and an escalation to secure a replacement phone. It was explained that there weren't any replacement phones, and then after the escalation, a phone was not only secured but also shipped the very next day. The call service agent should have been similarly empowered to ensure we were satisfied.

Assurant made the whole process of replacing my cracked phone so simple! Usually these things are a drag and I'd rather do literally anything else, BUT this was smooth and very easy. I was approved for my replacement within minutes. They kept me updated throughout the entire process from receiving and being approved.

All good, all the way around, staff was cool. It could of all been done online, That is kinda my mistake. I'm glad I'm working again. Need my phone and can't say enough to you all so thank you and keep on rolling people.

Nathan was very helpful explaining how upgrading to a new IPhone would improve the experience for business users. I have been going into the outlet and asking Nathan more about the IPhone and what the best benefits of upgrading to IPHONE. He has been very helpful in explaining how to improve my experience both for work and at home.

It was a pretty simple process to file the claim and get a new phone. I filed the claim and got the phone within 2 business days. I was able to keep the same number and it was easy to get the phone working. My only issue was getting the code to log in on another device. Luckily I had a tablet.

The process was very easy and fast. Now I would have gave you a 5 but the watch that I was given was not the same color as I had previously. The claim was easy to understand and the replacement came very fast. Thank you for all your assistance with everything.

My experience was very pleasant working with you guys to get my replacement device. I appreciate everything you've done. It was a wonderful experience, thank you for my phone. It's just as good if not better than the other one that I had. I received it in a timely manner and it was easy to set up. Once again, thank you for all that you've done to help me receive my phone.

I called the toll-free number with some general questions and the rep helped and let me know of the online self service if it would better accommodate me. The online self-reporting was great. I think it was the easiest self-service I've ever used. So easy, I thought I missed something and the received phone instructions was just as easy. It was an overall great experience.

Great experience overall. My wife's Samsung Galaxy Z Fold 4 was having a hardware issue. It was easy to file a claim, and the deductible cost was fair. It took a few days to receive replacement device but the replacement appears to be new. So far, so good. Thanks for the great service.

I am very thankful I have this protection plan. With the 3 lines I have on my plan I have had several times I have needed to use the replacement. It's a decent price to replace, not really expensive. I will recommend T-Mobile to all my friends and family!

When my daughter lost her phone, she was panicked because teens live through their phones. Assurant made replacing her phone an easy and a stress free experience. Their response was prompt too, we had the replacement phone the very next day. Getting Assurant was a good choice for my family.

Overall it was an easy fix, I struggled to get my payment to go through with the automated system and had to start over via chat but it worked out in the end. Customer Support was very helpful and friendly and they sent a replacement phone right away. They made it easy to return my broken phone by emailing a label before I even got my replacement phone.

Lost my phone. Lee at the store was great in figuring out what to do to get me a replacement. Phone arrived quickly. The instructions to set up a new iPhone do not work if you do not have the older iphone to set up the eSIM. Trying to send a code to a device that does not exist is problematic.

Dropped Phone resulting in the screen going black with no access to setting. This in turn made it impossible to transfer old phone information. I filed an insurance claim and received a replacement phone within 2 days. Only issue was with the delivery service of FedEx. Recommended choosing a different delivery service for more accurate delivery time based on prior time of notifications from delivery service & it being a lot, longer time of receipt with no notification of the time change.

It was fairly easy to trade in my device cause they sent me very detailed description on where to go and how to go about trading my phone in so I can get a better one. I appreciate them for their hard work and dedication to keep all the customers happy.

When I broke my phone I had first went to T-Mobile then they told me to call since I had insurance. The setup online was very easy and the speedy replacement came very fast. The price for the replacement was great, better than not having insurance. I appreciate this company and their amazing service!