Assurant Phone Insurance Reviews

Overall, the experience was quite good. I was able to apply for a repair/replacement relatively easily on-line, although I would have preferred to have access to a phone call as some things were not so easy for me. Once I received the phone, I had difficulty transferring data and setting up apps - I am still having one or two problems - and it is not obvious how I can get help. But, the phone works.

I was very satisfied with your services from customer service to delivery and receiving the replacement the next day. That was fast service. Thank you for fast service and and great customer service reps that handled the call in a fast manner and great service representatives with knowledge of what they were doing.

I took the device to my local Apple Store to have them transfer my data and everything. I didn't have faith I could do it correctly myself. I am a film major and had a lot of images/clips that I needed to have saved. The return label was damaged. I had to pay an additional $13 for a new label to be printed. I also wasn't sure if I had to go to UPS or USPS. The instructions could have been a little clearer. Overall an extremely positive experience. Thank you for making this easy during finals week!

It was easy to get the phone replaced however there was no instructions on transferring the SIM card. If I had not known it needed to be done and how to do it could have been a problem. Someone who was not familiar with this process they could have been stuck.

Great customer service, there was no hassle at all. I did not have to hold for long before I was answered and spoke with a representative. The entire call did not last more than 30 minutes to have everything processed. I called before 5 pm and was informed that my device will be out for shipping the next business day and I received my device in less than 5 business days.

She was informative and made the transition easy. She let us know that we could upgrade our daughter's iPad and explained when we were ready to upgrade when we were ready to do so. She helped my daughter move all of her information to her new iPhone and explained all about the phone.

Well the customer service was excellent. I explained what had happened to my phone teary eyed & all but they walked through the process. I honestly thought I didn't have covered on the phone because I was not in my right state of mind but however I came back to my senses & ordered a new phone & three days later it was here.

You guys did very well. Thank you so much. You don't need to change anything. I always recommend you guys and I always put insurance on my phone just in case anything and you guys are fast to get the phones to people. Thank you so much. You guys make it easy for everybody.

When I call I was ask who do they have the pleasure of speaking to and how can they help me with what I'm trying to do and what to get everything done step by step. Very well guided me what to do next. Very happy with the person who helped me to get my new device.

Assurant has great service and great reps. They helped me out quick and got my phone shipped out. I thought it was coming next day but it came later. Now I just need to get to a store and have them transfer everything. Thank you for everything. Have a great day.

Also got this device brand new, No contact discount. Full sticker price so would of been nice to get the same or equivalent value no big deal. Just glad to have a fully functional device to use now. Thank goodness. And I've paid for insurance services for over 3 years with no claim on this device ever. So was a little bit turbulence to this clam but worked out okay in the end.

Yes it was a replacement phone, and it works great. This was my second time using your service and it could not be easier to use. Also, I will tell others about your service. Also, my wife may be using your service soon. You could text us to inform us of your delivery date. Thank you for your great service plan.

My experience was surprisingly good. I anticipated this was going to be a hassle, but it was pleasantly a smooth experience. Highly recommend having insurance. Your damaged phone will need to be send back to avoid replacement costs. The phone was destroyed in a work accident- completely able to be fixed. The phone still had to be sent back to avoid being charged full price for the replacement phone and shipping costs. Otherwise, the representative was responsive, hassle-free and prompt with the claim.

I got my device in a reasonable time frame. Customer service representative was excellent. I had to call a few times because I was confused about doing the claim online instead of doing it on the phone. I've had to go to the T-mobile store and was directed back to a representative on the phone. Overall, I got my phone in a timely manner.

If you thinking about using this insurance company, please just go to a side street store that fix phones. You will have a better chance of getting service. This company is a joke. The representative don’t do nothing but lie after lie. They all say they are supervisors and they still tell you a lie. If I can give this company a zero star that’s what I would give them. Don’t waste your time being a fool like me.

Excellent customer service with Kevin **, would recommend to everyone! Nice respectful young man. There were a lot of customers coming in but he was never short or disrespectful to any. Had called Spectrum earlier and spoke to nice man who was going to call me back after I talked to my granddaughter but she wanted to go to the store to decide which iPhone was better for her.

Assurant was easy and quick. Good process for claim and replacement. T-Mobile staff assisted me for the find my iPhone turn off, but otherwise, all good service. I received my replacement in about 2 days. A return box was included with postage and seal. I wrapped it up and took it to my USPS local station.

Filing my claim was super easy fast and I received my replacement phone in a great amount of time. The only thing that I would improve about my experience is the Return instructions being a little bit more detail, and there should be a way to track the damage device once a customer mails it back to Assurant. I Return my damaged device by mail 24 hours before it was due and now I am receiving emails that it still has not been received by you.

Happy with the assistance for replacement . Only issue may be that the repair location was 45 minutes away but worth it in the end.. All was done and any questions all answered quickly and smooth. Thank you. CPR shop on Metcalf did awesome. Appreciate. Thank you and the service I received.

I could not be happier and less stressed with this whole process. It was very fast to do claim. Easy support with customer support. Easy to pay the claim. Very fast to receive the phone and easy to send the phone back. Seamless is the best word used to describe this.

All went exactly as planned... Great program, Apple, and it actually extended the value of my existing phone to where the decision to purchase a much newer model was a no-brainer! In today's world, having a dependable phone is almost a necessity, and this program acknowledges the investment a consumer initially makes then follows through years later with the trade-in program as a reward for making that investment.

It was definitely a experience and in the end it all worked out and I would recommend it for everyone who has Spectrum to get insurance on there phone. Anything can happen, it is always good to have insurance than not have it when you need it most. I paid 29.00 and got a new phone. I really couldn't afford to buy a new one.

Very easy and quick!! The customer service rep was very knowledgeable and nice. Phone came quickly and the instructions to return were super easy to understand and complete. I am very satisfied with everything. Hopefully this will not happen to me again, but if it does I know that it will be very very easy to get a new phone in a timely manner. Thank you!!

Using Assurant insurance process was easy. Was disappointed I couldn't just get a screen replacement as closest authorized repair center was a Batteries Plus 2 hours away in the Bay Area. I have a Batteries Plus in my city but they didn't have the parts available to do the replacement. Had to send phone in instead. New phone arrived next day which was great but new phone seems to not always register taps and touches on certain parts of the screen. Just something I have to pay attention to and get used to.

Assurant was very easy to work with and the service of the quickness of getting my claim accepted and finalized was great. We were able to get our replacement iPad very quick and we appreciate the professionalism very much.

I called it TOO EASY. You guys have a great system for replacements. It was easy to navigate as well as complete. The notifications were so helpful for the delivery. Great Job. If any of my friends who have T-Mobile or Assurant as their insurance, they are very lucky, This was one of the best experiences I have ever had with a phone replacement.

Tech advisor instructed to insert existing sim card (active Xfinity account). I had already performed a complete data transfer independent of the Mobile sim. I inserted the sim correctly yet could not connect to the Mobile network, nor could I call back to the advisor. I then proceeded to the Xfinity store for the resolution.

The process was easy right from the start. It took one phone call to get the process started. The low deductible was great. Instructions for the new replacement phone were easy to follow and get me up and running within the hour. This is the fastest and most customer friendly service I have dealt with in many years. Makes my life easier to know my product was backed up with professionalism.

Happy with results. Fast and easy setup with easy to follow instructions. Speedy shipping and easy to return. Was trackable on website. They did try to charge me a activation fee when setting up device but they waived the fee.

Quick response and service, phone arrived the next day. Thank you for your rapid response and outstanding customer service, the phone had a cracked screen and did not power up. T-Mobile reps was also very responsive during the entire process. I was able to connect all the APPS without any problem. I recommend the cell protection selection.

The process was not quick. They kept sending things to my email which I could not access. I'm still having issues with getting my information from my old phone. I think the process should be easier and customers should be able to pick up a new device from a T-Mobile store within 24 hours.

Other than not receiving the tool to take out my old SIM card, the experience was easy, worry-free and I received my replacement device in a timely manner. I was really worried that I would not have my claim approved because of the amount of time that passed between the date of damage and the date of my claim. I would definitely recommend this service because it's cheaper than having to buy another phone.

Excellent service. The bottom line for me is sincerity at up beat conversation with the agent. I know most assuredly that could not have done any better no matter where I went for the service I have received. I plan on telling my entire the entire story about how wonderful I was treated.

Great team, excellent customer service, your employees know what to do, how explain to the customer the process of the claim, when, how, you will received your device. I never think will be so easy make the claim. Take too long to answer the phone but when they answer was very helpful, and easy to make the claim. Thank you.

Fast replacement device. Was in my hands 24 hours after the accident happened and very expedient. I feel like the value I get for the money is well worth the cost and the peace of mind when things happen. Overall a great addition to any smart device. Painless return of the defective device and straightforward process.

Only took a few steps to get my phone replaced. Replacement device was in great condition without any blemishes. Deductible was reasonable. The Phone arrived within a week and T-Mobile personnel was able to set up the device without any problems. I will continue insuring my devices with your company.

From the time that I filed a claim, it took 3 days to receive the device and another 3 days to get my service restored to the new phone. I had no success following the instructions with the package, and over the next two days I made several contacts to the Xfinity Mobile customer service and they could not get the device activated. Finally, I had someone drive me an Xfinity location and it was there that I finally got restored service.

I was directed to the correct line that explained everything very clearly. I really appreciated the time they took & the person who helped me was patient. I could tell they were not rushing to get off the phone with me & I appreciated their assistance. They made it effortless & relatively quick.

T-Mobile customer care advised me to call Assurant direct. The Assurant representative was very helpful and understanding of my situation. I had just been discharged from the hospital! She reviewed my claim filed at a T-mobile store, made some changes and got a new phone sent out to me. I received the replacement in the time frame stated. Very pleased with results.

I cracked the fold screen. I went to the T-Mobile store, the clerk explained what we needed to do. He did everything right there. The clerk was very helpful with the transaction. I made my deductible payment of $199 there at the store. Two days later, I received my new phone. So easy!

Great, accurate, fast, and efficient service. Will hopefully never have to use this service again because I normally am great about my phone care. Nonetheless, amazing assistance, and will mention and refer others to this!

Don't ask people to use the old phone and information off it to help activate the new phone when clearly their old one is broken so they can't use it because if they could they wouldn't be asking for a replacement. Also, think of a way for people's information to be sent directly to the new phone even if the old phone is not able to get into.

Returned the replacement phone as it was discovered that my original phone was not damaged, just the plastic protector. Sent it back; still waiting for credit of the deductible. Haven’t heard a word since returning it last week.

My experience was good, and when I called the person I spoke with was very friendly and courteous.. They explained what I needed to do to get my claim approved. It was nice to speak with someone and they walked me through the process, which made it a lot easier. When I did receive my replacement phone, there was instructions how to send my damaged phone back.

I activated the replacement with the SIM card it arrived with. You did everything in your power to make it work, even talked to T-Mobile about it. Without attitude, doubts or conflicts you opted to replace it immediately. But I opted to go to T-Mobile office and get a new SIM card. Phone worked fine then. Another replacement was NOT needed.

My daughter dropped her phone and half of the screen stopped working. We ran out to T-Mobile and they recommended filing a claim since we had the insurance. I went home. Logged into my account and filed the claim. It was very simple to complete. My daughter's replacement phone showed up a day later. The process was easy and efficient.

Placing the claim & receiving the replacement device was very simple. The device that they sent had a declining battery performance percentage thus will need to be replaced sooner rather than later. Otherwise the claim process was an overall great experience, thankful to have the coverage to be able to assist with replacing the broken device!

I think it needs to be the customer's choice how the trade-in amount is applied to the account. In submitting the device the trading device I did not speak of the camera being shattered with the representative because I just completely forgot . But I understand and I think it's fair with the adjustment was with the trade in . Thank you.

My son left his phone in the back yard and it was damaged. Prior to that however we noticed the battery wasn’t lasting long and the microphone was difficult to hear calls on. We put in a claim which was very simple online. They mailed us a box with the new watch, walked thru the guided instructions and returned the old watch in the same box with no issues. There was a $10 incident charge and that was it! Very pleased with the seamless process.

My claim was taken care of quickly, I got my phone the next day. Amazing service. Thank you for everything. Getting notifications for every action taken all the way to delivery eased my anxiety. My deductible wasn't too crazy either, and my being on a budget, it was perfect. Again thank you for everything!

Not good sending me the wrong device and my bill should be prorated because of not having my phone. Because it’s going on three weeks of not have my phone and use my phone for my job so I can work so I’ve lost out my money at my job. So things need to be fixed.

My experience was great. I'm glad that it was so easy to apply. You guys do a very good job at what you do. Keep up the good work and thank you for my device and the 360 protection plan... Was very easy and very helpful with my job. I'm glad that I have got it. Other than that I would still be working with a broken down phone and you guys have great service. As to break a bill down I'm glad that you guys have that option also. Other than that you guys are great when it comes to a mobile carrier.

Service in store and online was exceptional, the replacement phone was delivered in an excellent and timely manner. Replacement phone was on the better side of poor but will work as needed until I see fit to upgrade. Will keep using Assurant 360 protection for future electronics. Thank you for the opportunity to provide feedback.

The process was fast and simple. Thanks so much for the easy replacement and quick shipping process. I just wasn't sure if I needed the replacement Sim or how to ship the damaged device. Maybe put more of a step by step card in the box. Either way no big deal and I already recommended other people get T-mobile.

On Thanksgiving Day, I got my phone wet and didn’t act up till Friday. I made the claim Friday and they shipped the new phone that got to me by next Tuesday. It was great and the new phone works even better because of the new refurbished battery. Money well spent.

It was easy and quick to do the claim, but took extra time to ship it and too expensive for such a low brand phone. I don't think I should have had to pay $50 for a crappy phone plus having to pay the $15+ a month to keep the protection 360.

I am so grateful for you all. I want to thank you for the great work you all do to help people who pay for insurance get replacements when lost or stole and or you just need to replace your device because of other things that can happen. Thanks. I appreciate you all.

Even though there is a deductible with this insurance coverage, it is far better than having no coverage. Replacement phone was received promptly and in excellent condition. Agent was knowledgeable, professional, and skillful. Would purchase plan again. Would recommend to friends that have young adults or teenagers on their plan.

I received my phone a few days longer than expected. If rushing isn't available for phone delivery then please don't offer it as an option. I was under the impression that the replacement phone would be the same as the one I lost. It was the same model not color.

It was easy to file my claim and fast to have a response about it. The company was very comprehensive and very cooperative with me. I am very pleased and now I know my money is very well spent for my security and my family as well. Thank you.

The service tech questioned me on what's going on with my phone. They assessed the problem. Then told me to turn the other phone in to get another. The phone repair cost was far less than (a third of a cost for a new phone purchase). The company had me mail my other phone in within 10 days so I wouldn't have to pay for the complete cost. I would recommend this insurance. I once broke my screen protector. I called Assurant, told them my problem. They sent me a new one without any cost. Nor did I have to submit my old screen saver to them. Great insurance to have!

Overall good experience. Customer service very helpful. Had questions regarding the process and when I called they were very helpful in detailing the process. I would of like to get more money for my device, but guess that is what it is worth. Thanks again for all your assistance in the matter.

My experience was easy and prompt. Had my new phone in 24 hours. Would recommend Assurant to anyone and everyone I talk with. The replacement was equal to or upgrade to the damaged phone I returned. The only problem I had was trying to activate the phone on the phone. Had to take to phone to the store for activation.

I recently had a great experience with Assurant when I needed help with my mobile device. I visited my local mobile store, and the staff was incredibly helpful in walking me through the insurance claim process. They explained everything clearly, assisted me in filing the claim, and even helped me pick out a replacement phone that matched my needs. The process was smooth and quick, and I left the store feeling relieved and satisfied. Thanks to Assurant and the friendly staff at the mobile store, I was back up and running in no time!

Thanks to the sales agent who patiently assisted me with the broken phone and how to replace the phone! In fact, after transfer of data from the broken phone to the new phone, she even packaged the broken phone to be sent to the company. All I had to do was to drop it in the mailbox. Thanks to her professionalism and outstanding service!

I Lost phone and replacement was needed. Assurant made it easy to replace. By logging into my phone service provider and selecting my phone, it made it easy to file this claim. Once I had the funds for the deductible, the rest was easy. Just tracking the UPS was sketchy.

Everything went very well! I got my phone super fast!!! I will recommend the protection plan to all of my friends that use tmobile or friends that use other companies and make them switch to tmobile...

Phone fell in the sink and got wet. It was ruined. I tried to dry it but to no prevail. It would not charge all the way. I waited the 24 hours but still would not take a charge. I could not make phone calls or text. It would of affected my work but with as quick and swiftly it was replaced I did not miss a call.

I will describe my experience one more time it was OK here it isn’t a handbasket. I don’t even know if the phone works right. I might be returning this phone because it doesn’t have a case on it. It doesn’t have a screensaver. I’m very upset about all all the non-help.

The coverage is reliable for accidental damage, loss, theft, and mechanical failure after the warranty period. The claims process is straightforward, and the promptness of device replacements or repairs is commendable. However, high deductibles and refurbished device replacements are a concern. It would be helpful if there were an option to buy back the damaged phone, allowing us to fix it independently or repurpose it, such as giving it to our children.

Overall good experience. Assurant is good at taking care of its customers. I like that speed of the process from the time you start a claim to finish. I would recommend other consumers to Assurant because they are efficient. I wouldn’t have it any other way but to have them as my insurance provider for my devices.

I returned my phone and received my statement of credit. The process was easy to understand and I wish you could have been a little faster but it was finished. I received the credit I was told I would get upon inspection of my phone.

Thank you for your assistance. Everything was great and we had to go into the actual T-Mobile store to get everything activated. We lost some important apps on the iPad which I'm trying to recover, however technology can be tricky sometimes. Hopefully I'll be able to regain everything as they were saved to the cloud.

The process to file a claim was very easy. I filled up a claim online for my damaged phone and it was approved within minutes. The response was that I would receive my replacement device in two to three days. To my surprise, I got it the very next day!!

It was difficult to get help from 611 or the 800# supplied as those only work for Apple Iphone products. I was finally able to go to the website which at 1st wanted to send messages to the non working phone I was trying to replace but finally took the information and I received replacement phone the next day. The other issue since it was not the latest model I had a difficult time finding a cover for the phone. Reviews online implied covers did not fit properly. Replacement after I finally got thru came the next day with return instructions which was excellent service.

I visit Spectrum. Show them my phone. I needed to file a claim. Received the phone number I made the call. Told them the situation. They sent me another phone in a few days. I return to spectrum. They help me to activate my phone and download my files on the new phone. I mail my old phone with the provided box. Put the label on in it. It was mailed at the Post office. It was not a big hassle. A easy process system. Thank you so.

On top of paying an insurance fee every month, you have to pay a deductible and the phone is a refurbished one.. I did like and appreciate the fast shipping though, FedEx does deliver packages at the door and not at the mailbox so kinda risky on that side.

Replacement phone came quickly. Customer service on the phone is good. No problems whatsoever. I'm happy to have this service because it was a lot cheaper than buying a new phone. MetroPCS is doing a good job and an insurance is an important part of this. Metro PCS has been a good carrier for me for a long time. This is your first time I had to use the phone insurance.

Everyone and everything was great and very helpful. I would recommend this to anyone who had their phone damaged or lost or stolen. I also think it's a good idea to send the broken phone back so you can recycle it or fix it for someone else. Great to have this insurance cover my phone for a great deductible price.

Truly nothing as everything was beyond perfect and easy!! Thank you very much! A suprisingly easy experience. Thank you so much. I thought for sure it was going to be an absolute nightmare!! Thank you so much. You are greatly appreciated. I am very glad I have insurance on these phones. Have been a client for many years and have never needed your help. Now glad I have it.

Super easy and fast process. Claim was approved right away and replacement device was sent right away. Thank you for your speedy and efficient service. I received my replacement phone within 2 days of filing the claim. Even returning the damaged device was easy. I would highly recommend Assurant to everyone.

I am extremely impressed with the quickness and hassle-free service I was provided with in replacing my stolen device. The process only took 30 min or less and my new device was delivered to my house within 2 business days. Setup was fairly easy after I realized there was an insert in the box with detailed instructions on how to activate my replacement device. Thank you again.

Replacing the device was overall easy. I was not thrilled with how it was shipped. There was not much updates on it being shipped, and while I understand that’s more on the shipping company. I did not like that a signature was not required upon delivery. I didn’t like that there was the potential the device could have been stolen, especially when I am expected to return my old device or get charged.

My iPhone 13 suffered cracked front and rear glass from an unfortunate fall, but luckily there was no other major damage. Filed a claim with Assurant for replacement device. The replacement process was pretty straightforward and the replacement unit was shipped promptly. Although the replacement unit was refurbished, it was in perfect condition.

Worst insurance company possible. Experience was absolutely horrible. Customer service was terrible and communication was nonexistent. If there were a negative star I’d give them that. 1 star is being nice. I would never recommend this company to anyone. Please do your research beforehand. I only wish we had done that. Now a closed claim and “thanks for nothing,” my family is now suffering.

The two service centers where they sent me at the beginning to try to fix my phone are to be erased from the map. Really incompetent. Thank god after I called the service center everything changed. They sent me a new phone and the service was impeccable fast and well organized.

Unfortunately, it took a couple of phone calls and an escalation to secure a replacement phone. It was explained that there weren't any replacement phones, and then after the escalation, a phone was not only secured but also shipped the very next day. The call service agent should have been similarly empowered to ensure we were satisfied.

Assurant made the whole process of replacing my cracked phone so simple! Usually these things are a drag and I'd rather do literally anything else, BUT this was smooth and very easy. I was approved for my replacement within minutes. They kept me updated throughout the entire process from receiving and being approved.

All good, all the way around, staff was cool. It could of all been done online, That is kinda my mistake. I'm glad I'm working again. Need my phone and can't say enough to you all so thank you and keep on rolling people.

Nathan was very helpful explaining how upgrading to a new IPhone would improve the experience for business users. I have been going into the outlet and asking Nathan more about the IPhone and what the best benefits of upgrading to IPHONE. He has been very helpful in explaining how to improve my experience both for work and at home.

It was a pretty simple process to file the claim and get a new phone. I filed the claim and got the phone within 2 business days. I was able to keep the same number and it was easy to get the phone working. My only issue was getting the code to log in on another device. Luckily I had a tablet.

The process was very easy and fast. Now I would have gave you a 5 but the watch that I was given was not the same color as I had previously. The claim was easy to understand and the replacement came very fast. Thank you for all your assistance with everything.

My experience was very pleasant working with you guys to get my replacement device. I appreciate everything you've done. It was a wonderful experience, thank you for my phone. It's just as good if not better than the other one that I had. I received it in a timely manner and it was easy to set up. Once again, thank you for all that you've done to help me receive my phone.

I called the toll-free number with some general questions and the rep helped and let me know of the online self service if it would better accommodate me. The online self-reporting was great. I think it was the easiest self-service I've ever used. So easy, I thought I missed something and the received phone instructions was just as easy. It was an overall great experience.

Great experience overall. My wife's Samsung Galaxy Z Fold 4 was having a hardware issue. It was easy to file a claim, and the deductible cost was fair. It took a few days to receive replacement device but the replacement appears to be new. So far, so good. Thanks for the great service.

I am very thankful I have this protection plan. With the 3 lines I have on my plan I have had several times I have needed to use the replacement. It's a decent price to replace, not really expensive. I will recommend T-Mobile to all my friends and family!

When my daughter lost her phone, she was panicked because teens live through their phones. Assurant made replacing her phone an easy and a stress free experience. Their response was prompt too, we had the replacement phone the very next day. Getting Assurant was a good choice for my family.

Overall it was an easy fix, I struggled to get my payment to go through with the automated system and had to start over via chat but it worked out in the end. Customer Support was very helpful and friendly and they sent a replacement phone right away. They made it easy to return my broken phone by emailing a label before I even got my replacement phone.

Lost my phone. Lee at the store was great in figuring out what to do to get me a replacement. Phone arrived quickly. The instructions to set up a new iPhone do not work if you do not have the older iphone to set up the eSIM. Trying to send a code to a device that does not exist is problematic.

Dropped Phone resulting in the screen going black with no access to setting. This in turn made it impossible to transfer old phone information. I filed an insurance claim and received a replacement phone within 2 days. Only issue was with the delivery service of FedEx. Recommended choosing a different delivery service for more accurate delivery time based on prior time of notifications from delivery service & it being a lot, longer time of receipt with no notification of the time change.

It was fairly easy to trade in my device cause they sent me very detailed description on where to go and how to go about trading my phone in so I can get a better one. I appreciate them for their hard work and dedication to keep all the customers happy.

When I broke my phone I had first went to T-Mobile then they told me to call since I had insurance. The setup online was very easy and the speedy replacement came very fast. The price for the replacement was great, better than not having insurance. I appreciate this company and their amazing service!

I have my phone as my daily usage for everything and the fold side screen protection from factory was detective, they send me a refurbished phone which is so far working. Phone damaged, had a refurbished, it works. Thank you.

I lost my phone and Assurant made it easy for me to get a new one. I thought it was going to be a long wait for Assurant to replace my phone but they made it very simple for me to process for a new phone. I really appreciate their help through the process.

The entire process of purchasing the new phones was very easy. The sales representative was very knowledgeable and friendly. Setting up both phones was a breeze. The available stock was on hand and prevented my wife and I to leave the store all set up. Trading in our old phones and receiving a refund was in my opinion a good deal. I would recommend doing business with Spectrum to anyone that inquires.

Very easy to use, and very quick to get a new phone. Clear instructions on what to do after receiving the new phone, Once the order is placed nothing to stress over except for when it comes, from being excited to get another phone that's new. So assurance is very good.

Please note difficulties stated plainly on previous page. 24/7 claim of customer assistance on the Google site is a load of malarkey. In trying to get help never got through to an individual. Instead always got a recording to call during regular business hours. It could be 8AM or 1PM, the recording was always there. An absolute troublesome pain in the rear.

Was easy to get a new phone for my son. The only problem is getting a receipt from US postal service in New Caney, but they finally allowed me to get a receipt as they were very busy and didn't want to argue with me. I hope you will receive the returned damaged phone soon! Assurant did their part.

Wish an adapter was included with the power cord, as now have no way to charge the new phone! I'd have thought Spectrum would have these adapters. Or perhaps told me where to get one. Now need to do more searching before phone loses its charge! Otherwise, staff was great, friendly, kept me company as I waited for phone to complete transfer.

Company iPad Generation 9 tablet screen shattered and Assurant went over and beyond to assist me with the utmost respect and understanding. I paid my deposit/fee and it was in the mail and I received it 2 days after my payment. They also sent all the materials needed to send the broken one back.

CSR who helped me was best services in T-Mobile store. CSR is very knowledgeable and patient. UPS provided best deliver services, deliver on time and device was protected well. Now, we are using device and everything is working well. I returned back to T- Mobile store when I got device and CSR Dan gave best services and helped me set up device.

Phone replacement, and I hope you had a nice day today. I was wondering what happened to you and mom. When you called her name and she was wondering why she called me back to see if she could help me out of the office and she was in that days of work for me.

First, I have to say that I LOVE the new phone. My life is on my phone. The turnaround time was a bit longer than I would have liked. I'll be sending the old phone back tomorrow or Monday (can only see 1/2 screen so it is challenging). I'm just waiting for my pictures and documents transfer to the new phone or my computer. But thank you, and have a Happy Thanksgiving!

We had a phone that broke and was replaced the next day after our call. I liked the way this operation went that the same day that the iPhone was replaced I purchased an iwatch and bought the coverage for it…. The salesman at Xfinity went way out of his way to help me…. Great people.

I received my replacement phone in about 4 days. I didn't have to haggle with the representative nor was I met with any resistance to fulfill my request. The service was great, my request was handled with care, instructions were easy to understand, and a very quick decision to replace the damaged phone, and the replacement phone was received much faster than expected. Overall, great service.

Experience was great but a $100 deductible for an iPhone 11 when the 16 has already dropped is a little expensive. The phone is years older. Why not do $59/$75? Paying $100 when we all know that model is subject to go completely due to newer models is ridiculous. Not to mention the policy keeps increasing all the time.

Phone quit. I called to get it replaced, but I also need to get the files from my phone. Can anything be done about that before I send it back? Other than that, the people were kind, helpful, and did everything to make sure I was served properly and promptly.

The Spectrum seller was very clear about the phone trade and he was in contact with me till I sent it. The transaction was easy and not cost for me. Also I got a good deal for two lines, cheaper than my old company. I got a fair amount for my old phone too.

Quick and easy to replace ... Website is relatively easy to follow and instructions for the return of old phone are great. Glad I have this insurance and will continue to get it every time I buy a new phone or device. Keep up the good work.

I received my replacement phone sooner than expected! The return label and box made it very easy to ship my old phone. Thank you so much! The customer service representative I spoke to was so nice, friendly and very helpful. I received my replacement iPhone and was able to easily pair my old phone with my new phone.

The representative was very helpful and knowledgeable. It was a very pleasant experience. I received my replacement phone in one day instead of two, the speed was very impressive. The device was exactly what I needed replaced. Fully accurate description. The condition of the replacement device was very good. I wasn't expecting cosmetically for the replacement phone to be that good but it was. Thank you very much for your service.

It was fast with the replacement. I had a new one within a week of me filing my claim. The replacement came with detail instructions to replace my damaged phone. I would recommend Assurant phone insurance for any one wanting a quick resolution. The replacement comes with a return labels so you don't have to provide any additional packaging to return the product.

It would be nice if I was able to talk to someone before and during the process instead of it being all automated. I had a question and had to go ask my service provider at the store. The store told me that I would most likely have to take it into the "fix" place but then everything was done by mail (which I did like).

It was fast and easy. The turn around time was fast and was nice to return in same box. The process was easy to do online and nice to be able to track claim as well. It was fast and easy to do online.

As I mentioned before, I was very satisfied with the experience and I am glad I have received my replacement phone. I do not have anything negative to add, I just hope more customers continue to get the support you have given me. Please continue doing a good job and happy holidays to all.

Shattered both sides of Samsung Galaxy S22+. Unable to turn on or off. Phone was inoperable. Difficult to file online or with teleprompts. I finally got someone on the phone to speak with. They did all the claim filing for me. I paid the copay. It was a rough start but it was finally done. Because it was close to the weekend and approval was needed the phone came the following week. Meanwhile, I ordered a new case and screen protector for the phone. Both came at approximately the same time. The old phone has been boxed and is ready to return.

I paid for an overnight delivery and was charged $30 but I didn't receive the phone until 3 days later. The customer service agent was very clear that I would receive the phone the next day. I also made it clear to her that I desperately needed my phone the next day.

Submitting the claim was very easy. I waited for the claim to be processed, but after 2 weeks it still had not been reviewed. I reached out to the Assurant chat feature and the person helped me immediately by processing the claim and approving a replacement. The replacement was shipped out within 24 hours. Overall it was extremely simple and fast, and I am very satisfied with my new phone.

Loved the experience! Can't recommend it highly enough! Accidents happen but it doesn't have to break the budget if you have Assurant! Get your devices covered and rest comfortably knowing you are secure! The whole process was so much easier and faster than I thought! Thank you for the excellent service!

Very friendly and very fast service. We have never had a problem with replacement of our broken phones. I wish you would offer cases, or protectors with a phone purchase, and or offer a discount for your long-term customers. Even a credit for a free movie we were thinking of going back to Dish to lower our monthly bill. Times are tough, you should show some appreciation for all of your loyal customers.

My old phone was messed up. I filed a claim. Had a new phone in about 3 days. I had very little problem getting it activated. It works great. I would never buy a phone without getting the insurance. It is worth it. I would definitely use this service in the future.

Without having the coverage for my phone, I would have paid over $400 for a new phone. Since my phone wasn't covered under the warranty, the protection plan help me secure a new phone with only a small fee. I received my phone within a day! The phone arrived and I was able to transfer all my previous information from my broken phone to my new phone with little to no trouble.

I have received excellent service since becoming a customer. Everyone that handles my services have been professional, make sure l am satisfied with the services prior to completing my concerns. As of this survey, l don't feel there is any needed improvements. I have never experienced any issues that were not resolved to my satisfaction.

Wasn't expecting mobile device to arrive so fast (overnight) but I'm extremely happy it did. I never received such expedited service but glad I registered for the insurance on my device. Kudos to you for providing such super easy steps to initiate the claims process as well as the super fast time it took to receive the replacement items.

My experience getting a replacement device to replace my broken device was quick and easy. It was easy to file the claim online. The replacement arrived in a couple of days and the directions were easy to follow to return the damaged device.

I lost my cell phone and without too many questions it was replaced. I just want to thank the insurance program because it helps those of us who happen to misplace it, lose it or have their cell phones stolen. When the cell phone arrived, it was easy for my son to follow the instructions included in order to activate it.

I really like working with Assurant. They make the process easy and it’s fast. Their customer service is impeccable. Thank you all for your service and time. Thank you for having other options available besides just chatting with a computer or filling out the form and being confused in the process.

The process was fast and simple. The only thing I dislike is the deductible. If I'm paying $18 a month for insurance take the deductible out of that money I've been paying just in case something happens to my device but the person on the phone was awesome. The time it took was great and the whole process was easy and super fast.

Going online to active the insurance claim to replace a broken phone was so easy. Even I, a un-text savvy person was able to fill out the process papers to file my claim. Once the form was filled out and submitted, it only took 3 business day to receive my new phone.

Everything was great except I received a phone whose line was new five years ago. I didn't expect the latest phone (even though that's what my mother got when she filed a claim), but something more up-to-date would have been nice.

Easily filed claim. Phone came the next business day, Monday. Set up was somewhat difficult but, done. Phone works great! There hasn't been a single problem since. I don't believe there is any single thing you could possibly change to make things any easier. Thank you so much.

Our phone stopped working, I filed the claim online and had a new phone the next day. There was no additional charge and the phone was easy to setup and transfer everything to. It would've cost me a lot more to buy a new phone. I would highly recommend this service to anyone it's available to.

The only thing somewhat unclear is the returning of the old device inside the same box. I have recently completed a similar claim and that is the only reason I knew what to do but even still that time there were no explicit instructions leaving me to guess and hope for the best.

I like the insurance but when sending a refurbished phone it should be checked for defects. Now I’m having to wait again because this phone isn’t charging.. Bought new cord but still won’t hold a charge. It’s frustrating setting up a new phone and waiting so when they send out one that won’t charge it’s time consuming.

I've already written a review on previous page and very extensive! Get your act together with in store customer support. The attitude is outrageous, and your phone inventory is next to nothing!! Where do metro customers go to purchase a new phone if none are available in the 4 stores that are half closed down, plus the Washington Blvd store can't even be called!! Just a high pitched dial tone when number is called!!

All was good except I needed the thing to open door to put Sim card in, would have been nice if it came with the phone. Other than that it came in good time, much appreciated. Thank you. Thank you. Thank you.

I moved my AT&T account to my brother's T-Mobile plan. When my phone was lost a few months later, 5 days were wasted by not having the insurance people tell me that it was incorrectly classified when that transfer took place. I contacted the insurance people and it took another 3-4 days to change my classification to 360, before waiting again to have the changes made and then waited again to receive the replacement phone via Fed-ex. It should not have taken this much time to receive the new phone. It took Jessica in the Tampa office, an account executive, to straighten it out, I am very grateful for her.

I had a great experience. The man I talked to on the phone about getting what happened to my old phone and getting a new device was very helpful and explained to me everything I needed to know. I received my new phone fast! I was actually shocked at fast it got to my house. Instructions it came with explained everything perfectly too.

After my phone was lost, the reporting process was simple and easy. The insurance company promptly sent me a replacement. The T-Mobile experts at a local store assisted with helping me to set up the new phone. All went fairly well and now I'm back to business enjoying the use of my phone and the great services that T-Mobile provide. Thank you for everything.

Dies fast. Is very slow. I just want my anytime upgrade that I pay extra. You could send me what I asked for. Would be great because I pay so much money to you guys month and I don't believe that what I got in the first place a refurbished phone. I didn't know I was getting that. Would be painful price for