Assurant Phone Insurance Reviews

Yes the trade in offer was very important to my choosing to accept the offer. Also, that the offer was for a Spectrum purchased Device in exchange for a Spectrum purchased device. I now have a new, 5G, capable smart phone with continued excellent service from...you guessed it...SPECTRUM! This trade was made by a customer of Spectrum for the last 6 years & was a product of my having requested from Spectrum an Upgrade to my Samsung Note 10 that was not 5G capable. I am very happy.

DON'T DO IT! IT'S A WASTE OF MONEY. We have been paying for phone insurance for 2+ years through xfinity (which they are a whole other story). When we finally need to use it, we aren't even given the option to repair it vs replace the device. It automatically chose replace device with a RECONDITIONED device...so not even new. We've been waiting for 5 days and keep getting "delayed due to unforeseen circumstances". I requested to change it to repair so we can get it fixed locally since our business relies on having a working phone. They just said no and that we'll just have to wait for a tracking number of the shipped device. They still have yet to give us a tracking number so still no end in sight. I've talked to 3 different people (phone + chat) and they all regurgitate the same thing...then the supervisor Amy, I spoke to shut the chat down on me (no I was not being obscene and didn't swear once lol). I'm so appalled at this company and poor handling of customer issues.

Device was overnighted on the weekend, and I had a brand new phone Monday. Form was very easy to fill out, and the quote was exceptionally reasonable. Recommend if you just like to use your device everywhere, and want to be prepared for anything. I was able to come back to my quote months later and follow through. Easiest claims process I've had.

My phone is broken. I contacted Assurant Phone Insurance via my T-Mobile provider on March 8th and filed a claim; they then charged me $99.00. They shipped my phone on March 11. I never received my phone. I contacted UPS, they told me my phone was at an access center. I called the access center and they didn't have it. They told me to contact UPS, I contacted UPS; they told me to contact Assurant. I contacted Assurant and opened up an investigation. I did not hear anything from Assurant for 2 weeks.

I initiated a claim with Assurant for a lost phone and paid the deductible. The approval came instantly, promising overnight delivery of the replacement device, pending a tracking number. However, the website indicated shipping delays, I have a 2 week vacation trip coming up in 5 days. Upon reaching out to Assurant's customer service, I was reassured that the delay was minimal, expected to be only 1-3 days.

This trade -in was my first time. I believe everything was done in a professional manner. The instructions was clear and precise. They were very easy to follow. I did receive the device in record time. In perfect shape. All parts were present. A family member helped with the procedure for shipping the trade-in.

The phone representative was a true professional. She walked me through the process on what to do and how to do it. She took her time with me to explain the process in detail. Explain that being I had lost my phone I need to go to a T-Mobile center to help me.

I recommend getting your phone insured with this company. I dropped my phone outside in the dark and it was shattered. It took a little longer than it should but I got a new phone and I'm able to work again. I'm not very good with technology but I got it all done and I'm grateful.

I was completely satisfied and grateful with the customer service I received in a very serious and dangerous situation involving the theft of one of my devices. Once I explained to the Svc Rep what was going on, she, Latosha, was absolutely amazing. I would recommend Assurant to all of my family and friends without hesitation. I had my replacement within 48 hours. Thank you Assurant & Latosha!!!

The experience of receiving my claim device was awesome, only that I will more details to be added on the documents that is inside the package as to give direction of what to do after receiving your device. Hopefully, am expecting to see that, charger, earpiece and screen protector added to package. Lastly, I will like to know why do I have to pay the $60 deductible when I am paying every month. Thanks.

If I could give 0 stars I would. Lost my phone over the weekend and filed my claim Sunday. After reaching out to numerous of people about not receiving any shipping information I finally received a email Tuesday morning saying my replacement device is delayed with no further information. What am I supposed to do now? On top of that my claim deductible was $275. Not only did I waste money I am still without a phone. AT&T would never

I've had Assurant for years but there's always something wrong with their agents and or system. Most recently they entered the expiration date on my card incorrectly so of course the payment didn't go through due to their error and they won't do anything to resolve the issue they caused nor did they offer compensation for the fee I've been charged as a result of their mistake. I work in property management and have been referring all residents to go through Assurant but after this experience, I will be telling all our properties to avoid Assurant at all cost. Terrible customer service and zero accountability.

BUYER BEWARE!: Shady practices and horrible customer service! Company does not pay out what they’re suppose to/contractually obligated to. Payout department picks and chooses what they ultimately reimburse the customer for. Steer clear. Shop around and consider other warranty companies!

We returned a phone for replacement but were hit with a $500 bill a month later. Called and found out that the package was supposedly empty. Assurant couldn’t give me proof that it was indeed empty. We followed their instructions and returned it in their packaging and somehow between the USPS and their warehouse it disappeared. After over 6 hours on the phone with them the issue is not resolved. I don’t know how a phone just disappears. It also seems disingenuous that it came to them “empty” yet they cannot provide proof. I am left wondering if someone in their warehouse has some kind of side business going. I am also wondering how often this happens to people that their package, provided by Assurant, come back “empty”. Extremely dissatisfied!!!

Please note that PER Spectrum rep, it was shipped on a timely basis, i.e. Quickly, however due to first leg of shipment being by sea, it was unavoidable that Assurant was going to receive my cellphone late. I called USPS and they said due to the lithium ion battery, the first leg is by sea and will reach Texas in about 4 - 5 weeks. Would appreciate it for "principle" purposes that I receive a $5 credit to my Spectrum account and not be penalized due to late receivership.

I received the Galaxy a145g and it doesn't show 5G on my service at the top of my phone. It even doesn't show when I'm hooked up to Wi-Fi. I think the service plan needs to be a lot better as they promised. My old phone was 5G and it had better service than what I have now, so Spectrum needs to uphold their commitment. Thank you.

Overall the mobile trade-in experience was great. Just a couple of glitches. But otherwise the trade in of my mobile phone was fair. I received a fair price for my phone. Especially because it the glass was cracked. I didn't think I would get anything for it. So was very happy.

This trade-in program was the main reason for my buying a new mobile phone from Spectrum Mobile at this time. I recommend this program to anyone looking or thinking about buying a new phone, as it really reduces the cost of the new phone. I have already recommended. This trade-in program to several of my friends and associates.

The experience with Assurant has been very excellent through all these years. I never get denied for any services by them and am very satisfied with the fantastic work they do. For the years I have had this company's protection, I have never experienced anything wrong with them. Their job is dedicated to servicing our customers and satisfying Owner's needs. The cost for the services is fair and helps to have security in my end with the company all the time.

All in all it was easy to file the claim, fast to receive the replacement and easy to return the damaged device. It's just I would think that the replacement device received would have been in 100 percent condition. But everything else was great. Also maybe give the option to pay a little extra to maybe get an upgraded device from the one you had. Not saying the newest or latest but maybe one model newer if your device is 3 years old or older.

The agent at Assurant quickly processed my claim and I received a replacement phone the next day and it was an upgrade from the one that was lost. The replacement phone is in perfect condition. Very happy with the service and phone. It did not come with a charger which I purchased through Amazon, however, I did not lose the charger, just the phone. Thank you, Assurant.

Those are employees and family members of employees who have left the good reviews. They have 4 times the lowest average reviews of all companies nationwide. They have outsourced their reps. so all customer service reps are overseas, hard to comprehend simple tasks, and only able to use rehearsed rebuttals, instead of actual troubleshooting and providing assistance. They really suck. Just get Apple Care.

The Samsung experience has been very enjoyable and of great satisfaction. Working through my carrier made my purchase fast and easy, plus they did all the paperwork and loaded my new phone with my old data. Samsung phones are the best I've used with numerous features and added updated data that only Samsung has to offer.

Well I sent out for my replacement phone and it arrived on time like it was supposed to. When I went to return my old phone there was no label or box to resend it back. Now I'm trying to figure out where to send it so I'm not charge with the broken phone and can finish the transaction. If you can help please contact me thanks.

They look for a reason to deny legitimate claims. I didn't have time to file for damage on a phone right away. For this reason they will deny your claim. Got transferred from T mobile to them. Had to wait forever for overseas help. Then wasted my time.

Having insurance benefits you in every way. Don't skip out on it just because it is an extra cost. Every process is not perfect but they attempt to be and that's a plus! I especially like the fact that I was able to return my old phone in a package provided for me.

The initial claims process was easy. However, the replacement phone that Assurant sent had a crack in the screen. I called and was told that they were sorry, and they would send me a shipping label and once that label was in transit, they would overnight me a phone. HERE I AM 8 DAYS LATER AND STILL NO PHONE. I am now being told it could be another 3-5 business days before they scan the phone into the warehouse even though they have the phone that shows delivered to them. I NEED my phone as I don't have anything other than my work phone that I am now risking my job because I have young children and need to be in contact with the sitter... WILL NOT EVER PAY FOR INSURANCE IF IT IS THROUGH ASSURANT AGAIN. I am looking at roughly 14 days with no phone (if it actually ships in 3-5 days) INSANE!

Assurant handles extended warranty (premium care) for Google Pixel phones and other equipment. To file a claim you have to go through their website or phone. Either way they send an email to your recorded email address to verify, but the email doesn't arrive for hours, and has expired already, after 10 minutes. They have no other verification options. When it fails the phone person tells you to call Google service. Google service can't do anything to help because it's all handled by Assurant.

To file an insurance claim for my damaged phone, it was seamless, I answered a few questions about the problem which was a cracked face, and waited less than 30 minutes for a reply that my claim was approved. A replacement was received in 3 days and my damaged phone was shipped prepared as soon as I set up the replacement.

While charging my phone I noticed that there were spots and a line on the screen of my phone. After taking it to the T-Moble store, the next day, I was assisted. I received my new replacement phone the next day. After going to T-Mobile they helped me to activate it. All files were copied except one, which I was going to delete anyways. The experience was helpful to me. Thank You very much

I am ok with the results of my phone replacement. But I think that it took too long for the approval to get the phone replaced. I had to get in touch with the Assurant ins. and talk to a repersentive about why it was taking so long to get my phone replaced. We had a nice talk about getting my phone replaced.

Filing claim was easy. Replacement was quick. I wasn't expecting my replacement to be ship so quickly but I'm so glad it was. My deductible was reasonable, definitely better than having to pay for a new phone. All of my lines are insured because you never know when something is going to go wrong. I'd love a new phone but not paying those prices. If someone refuses to insure their phone they are crazy. I would definitely recommend your services to anyone. Thank you for your prompt response.

My experience with filing a Claim with Assurant was great! Would highly recommend them to anyone who needs insurance on their Mobile Device! Their Support Team was very responsive and knowledgeable! Providing the packaging to return the device was very much appreciated. I incurred no extreme out of pocket cost during the transaction.

Lost my Galaxy 14 5G on a bus ride. Reported my lost phone to the bus company. No results. Made a report to Assurant. Had problems online. Called Assurant with no problems and in a few days I received my replacement. The representative was very friendly and explained everything I needed to know. Thank you.

Recently my phone was stolen from my car, necessitating my having to go to my provider (T Mobile) to begin the process of getting the phone replaced. Not knowing what I was facing for this, I was pleasantly surprised how easy this was. I now have a replacement phone and am able to reach out to family and friends.

The new phone came to me really fast via FED EX. It is hard to be without a phone, Apple Store I think got my contact numbers when I went to the store. What a relief it was to have a phone again. Glad I had the insurance. I do not want anything for doing this review as below.

Lost my phone over the weekend and reported it lost to Assurant the following day. The automated phone system took the claim, and I had additional questions with a customer service rep. They represented that I was eligible for an upgrade with T-Mobile for a replacement phone and incorrectly stated that I only had to pay my $249 deductible. I clarified with them prior to accepting an upgrade that no additional payments would be required from me for the new phone, mind you the phone lost was an iPhone 14 pro and the upgrade would be to a iPhone 15 pro, not much of a difference. So, I accepted, it was free according to what was represented. They stated that all I had to do was to walk into a retail store and pay my deductible and I can pick up a new upgraded phone.

The only problem I had was no replacement charger or screen protector. Along with my replacement phone. I have to find a vendor that carries my screen protector. Otherwise l'm taking a risk of possibly damaging my cellphone. I keep a piece of bubble wrap for cellphone. Until l can receive the protection necessary for keeping my phone Safe.

Extremely satisfied with all aspects of ins claim.. the agent was knowledgeable, friendly, and fast. Process was simple and received replacement device super fast. Tysm. Highly recommend.. I have two boys that both messed up their Moto 5g stylus 2023.. due to couldn't find a case to fit.. the insurance claim process was very fast and efficient and got phone in unbelievable amount of time with reasonable deductible... Tysm!! Highly recommend!!

I am very pleased with the service and the ease of use of the online system for Assurant. I was able to get a replacement Samsung A13 5G phone in just a few days. At first I took the phone to a repair shop for a new screen, but they did not have the parts, so Assurant allowed me to receive a new phone as a replacement.

When I learned my cell phone was malfunctioning, I was dreading the process of having it repaired. Instead, it turned out quite easy. My phone was replaced and I am on my way! Very pleased and will recommend Assurant to all who may be interested in a satisfied experience. Thank you!

My overall experience was very quick and easy. The agents that I talked to helped me and guided me through the whole process. Also I received my phone in a very timely manner. The agents helped me step by step on activating the phone. My experience was a 10/10. So I recommend this to anyone.

Hello: I am writing in reference to two previous complaints filed against Assurant, the insurance company, regarding a number of “Unreturned Device charges”, appearing on my T-Mobile bill, each for $1,127.99. for a total of: $2,255.98 Using the above-mentioned claim numbers, Assurant requested the return of equipment thru the United States Postal Service.

My watch was stolen and Protection360 was great with replacing it. Only one problem I have is the bands that were sent were a size or two too big so I cannot use them. Good thing I had extra ones for my other watch to use. Other than the bands being too big everything else was amazing. I only had to pay a deductible and got the replacement the next day. I would recommend Protection360 for any and all Apple products.

I cracked my phone screen,, and filed a claim thursday before 7pm.. It was approved instantly..so it says overnight shipment...but it's friday and I called Assurant and he said it has not been shipped.. It will be tuesday before I receive my replacement phone...I am not happy at all. Now I'm out of a phone til tuesday because of their lies.. i am calling Tmobile and stoping the insurance from this company. Will not pay them another dime....

I dropped phone, realized it was cracked, I thought I had a lens protector but after T-Mobile examined phone, I realized the lens was cracked. T-mobile verified that I had insurance on the device and I called the # as was given to me, I was very impressed with next day delivery by UPS and I highly recommend going to T-mobile to transfer all the data.

Was told screen was cracked. It was not so I sent the replacement back so I am waiting for my refund so this is finished as far as I am except again waiting for my refund to be put back on my american express card as soon as possible. Thank you.

Went smoothly. I did tell them my old phone screen was cracked, I understand the decrease in price of trade-in. Glad that I could get an older model phone since I’m a senior & watching the budget. Thank you. Don’t know what else to write except that all Spectrum & Apple folks helped me a lot through this process. I’m very grateful because I don’t have a teenager in the house to help me. Haha!

Brad

The person that was suppose to handle my claim hung up on me.. So I was at T-Mobile store and they helped me with my claim. And got my replacement phone next day. So whoever I talked to on the phone at the Assurant Claim Department didn't want to understand that I did not have a way to do it online. And hung up on me. So T-Mobile store. Helped me with my claim. Not the Assurant customer agent.

Was very easy to place order, phone come next day. No directions on how to transfer data. No directions on how to clear data from old phone. I looked it up and got the directions. Still have not heard that they received my old phone back so not great communication.

I had some trouble completing the application on my cellphone but, once I got on the website on my computer everything went smoothly. The process was easy and the fact that I received an answer quickly was a plus. I would recommend Assurant to anyone who has a cellphone. Thank you.

Hassle free. Fastest service I've ever had replacing my phone. Good quality product. Easy step by step instructions from start to finish. Very reasonable price. Very user friendly. Stress free. Dependable customer service is what you get from Assurant.

Assurant is top notch in speed and ease of use. My new phone arrived 2 days after the claim was submitted and one of those days was a Sunday. Will continue to have this protection on future phones as it has proven to be absolutely valuable to getting me back in the phone having group.

I was not aware the tablet was covered for theft or lost device until I visited Metro to cancel the service on my account. I assumed it was just for repair. Received a replacement quickly once reported online. THE PHONE CONTACT WAS NOT HELPFUL. ONLINE TOOK A FEW MINUTES.

Excellent service from your representative on my initial call. The form was easy to complete. I have replaced phones previously, the service has always been very good, your representatives friendly, knowledgeable, patient and a pleasure to work with. I would recommend your service to anyone needing protection for their phones. That is all I have to say at this time.

The overall experience was okay. I was told that I would get the phone my next day but it did not came two days after. The other problem was is that they did not do a one-to-one copy from my Google account. All my passwords had to be changed and some other things that had to be added and other things taken off that was inconvenient. They should design the phone so that they could be direct transfer with nothing lost especially passwords.

Think one of the grandchildren tossed it out the car window, while driving to the house. Went back to try and find it but was to no avail. So we went to T Mobile to see about getting another one. Thank You. I don't know what else I can say but thanks.

My experience was good, excellent but as stated before I was remiss and transferring my photos transferred to my new devise. If there is a chance to retrieve them I would be very grateful. The experience was very expedient. And easy. Thank you for any help you can offer.

The process in replacing my phone was easy and fast. In no time I was able to put in the claim and exchange my phone. I didn't have to go long suffering with a broken screen. I would definitely recommend people get insurance for phone damages. Makes life a lot easier.

When I call you all to inform about my phone got lost, agent talked to very nicely. That was very good because I was in very bad mood. Service was excellent because agents very friendly and helpful and then gave me full details about my new replacement. Thank you very much.

I dropped and damaged my device. I called Assurant right away. They walked me through the process of filing a claim after I tried to do it online and something went wrong. They stayed on the phone with me step-by-step. Once I made my deductible payment my phone was overnighted to me and the process of getting everything done with simple and easy.

I started the chat service to replace my broken phone. The first chat went very smoothly but when I opened my inbox to start ordering the new phone, the info on the web indicated 5a (my old phone), even though the customer service told me that it will upgrade to 7 Pro. So I had to create another chat to confirm that I am receiving the upgraded one. But that didn't go well either. And I created the third chat to make sure I am receiving the right model. So I wish they could make it right in the first place. But the device came pretty quickly as the first person promised.

My daughter damaged the charging port and they didn't hesitate to replace it. It took about 5 mins for the whole process from beginning to end. Shipping was really fast so she didn't have to go without a phone for too long. Definitely would recommend to anyone who's looking to replace their phones.

When I left my phone on top of my car and forgot about it, it fell off and was run over by multiple cars. My wife was able to file a claim on her phone and the process was VERY easy and convenient. I was able to have a replacement phone within 2 days.

Replacement phone was exactly the same as the phone that I needed and wanted. It was delivered in a prompt and timely manner, as promised. If your work involves risks of possible damage to your phone I highly recommend 360 protection, for peace of mind. I highly recommend getting this insurance!

I have had to file two claims since becoming an Assurant customer, and I have not experienced any complications with either claim. The claim process was smooth, requiring just the basic information needed to complete the claim. The process wasn't lengthy, and was painless to complete. It was so simple and straightforward, that I never had to request help from customer service to complete the claim.

I am writing to express my dissatisfaction with my recent experience with Assurant. After submitting a claim due to a broken screen on my Google Pixel 7 Pro, I was quickly sent a replacement phone, which I appreciated. However, my relief was short-lived as I discovered the replacement device itself had a defect – namely, a malfunctioning speakerphone. Expecting the same efficient and customer-friendly process, I contacted Assurant to resolve this issue, only to be informed that I must return the defective replacement before a new phone could be dispatched. This approach not only contradicts the customer-first service model I was initially presented with but also completely overlooks the inconvenience and lack of a mobile device during the interim.

I can't remember ever making a claim before, so when I lost my cell, I almost immediately was going to purchase another. Then my monthly payment alert for my insurance plan came in. Thank God for Assurant, easy payment plan and low cost. I won't be caught without it. It took a week to receive my replacement, but it was much appreciated.

I accidentally lost my phone. The staff was very friendly and helpful to assist and provide me with the steps and information of what I need to do to send and submit a claim for my lost phone. I’m very please and appreciate with all the help the staff had provided.

It was easy to file my claim. Now I’m just waiting for my phone. It was a good experience. I appreciate all the help I got in processing my phone claim. Thank you and have a great week. I cannot wait until I get my new phone through my insurance.

My phone was badly damaged in a car accident and hasn’t worked properly since. I went to Xfinity to get a new phone and they informed me I had insurance on my phone which was an awesome surprise. They walked me through the filing process and I must say it was quick and easy. Thank you for everything.

This was easy and time effective. The time it took to complete was less time than what it took to go into the store and deal with the wait of being on hold with customer service. I am grateful for the assistance in completing this issue and I hope that this phone will last as long as the last one. Thank you all for your help in getting this matter taken care of.

Filing the claim online was very easy. The only down fall was that you are not able to go back and make changes to the first few sections if needed. You are able to go in and make changes to your payment method and the location you want it fixed at.

I started a claim on 1/2/24 but didn't hear anything till I called in. They sent me a text to continue my claim. This time I was able to complete it totally. With all this completed, my daughter will be super happy now. Thank you for your help, for this was a good ending.

My son has had broke his phone and when I called in to get a claim on the phone or make a claim on the phone the lady that helped me was very helpful. She was very polite. Very knowledgeable of what I needed. I would recommend T-Mobile to anyone.

I have wonderful experience with Assurant phone insurance from TMobile. It's nice and easy. I feeling so good with Tmobile. Will be ones customer forever for Tmobile!!! I didn't have any experience about phone assurance before. But now I know it's very good, nice and easy. Make customer have confidence to stay with this company forever.

The phone was my grandson's. Apparently, it became hot while in his pocket and when he took it out, it started to get hotter and burned the glass and the phone cover. When I submitted a claim, it was immediately approved and a replacement device was sent. Since it was a holiday, it took a few days longer to receive the device, but was totally understandable. I thought the service was excellent.

I am happy with the prompt response and quick delivery of my replacement phone. I was sad that I was quoted $50 to replace it, yet the website charged me $280. I am a disabled retiree and that was not in my budget and caused me some financial hardship. If I had know it would be so much more than the what I was quoted, I could have waited and saved up for such an expenditure. I am unsure if I could receive a refund adjustment or not, but hope by bringing this up it can be fixed so others after me will not have to experience the same shock. Thank you for your service.

Very easy to replace. I received my new phone the next day after filing my claim. That was amazing to have a kind of service. It is rare to read that kind of service. I will happily suggest Assurant to my friends and colleagues. Thank you for your incredible service.

Awesome. No issues with my replacement and it's affordable insurance at $49. I got my replacement device sooner than I expected it to be received by me and they have amazing customer service. I would be paying for insurance through Assurant for years. They're amazing I would not go through another insurance company for my phone.

I have a ten year old and an eight year old and needless to say they typically need this service more than I do. It’s a great safety net for those “little oopsies” especially when seeking to replace a broken iPhone. I would much rather pay their deductible over buying a whole new device. Replacements typically come the next day. Definitely one of my best investments.

Very fast and efficient claim. Took me no time and very simple format. I can say they know what they are doing. My phone got lost. I have insurance thru Assurant. I am glad they are there for Mr Calvin **. Gave it my best to find my phone and did backtrack.

Wonderful experience with the people at the store over the phone. Nice and polite customer service. They treated me with the utmost respect you could give someone. I recommend anyone that should come across them. I will continue to do business them. And I will tell all my family and friends about my experience with the people I came across. Please continue to do good business and satisfy your customers. Have a nice day and a Happy New Year going forward.

Went into store, showed them my phone. They took care of everything for me. Filled out form. New phone came in mail. Took new phone back in. They turned everything on. I'm good. Paid $110.00 for all. Unable to get a case or plastic shield for it. That's OK. Found them at flea market.

The process of filing a claim with Assurant was easy and quick. The form was understandable and easy to follow. I would recommend insuring your electronic devices with this company. The expedited delivery is free and the deductible was reasonable considering how damaged my phone was. This was the easiest experience with an insurance company.

My experience with filing a claim for my daughter's phone was so easy. I have never had such an error-free experience. This by far was so easy and user friendly. I will recommend Xfinity and Assurant to all my family and friends. There is very little that could have made this an easier experience for me.

Mobile devices are a big part of life and communication, to know that you're a appreciated customer and not just another number is very reassuring, the service provided was detailed, kind and attentive with solution based questions. A commitment to customer satisfaction and a dedication to keeping the grand name up in high esteem and regards. I will gladly recommend friends family and associates including co workers to this company.

My phone fell off the table and has a small home in the back. It was very easy to follow the steps and setup for a replacement of my phone. now I am waiting for the shipment to arrive and business to go back to normal. Thanks you again for providing the good service.

This process was very, very quick & easy. Sure beats waiting on hold for 40mins! Easy to navigate, and very to the point. I'd like to see more options in the required drop-down asking for an explanation to what the problem was. None of the options provided applied to our phone damage.

Honestly, I've not had a more pleasant experience with something that otherwise (let's be honest here) could have been devastating. As unhealthy as it may be most of our lives revolve around our devices and I'm just a guilty, but a painless and seamless replacement process was just what I needed and Assurant definitely provided!

Once I received the link to expedite my claim, everything thereafter was extremely easy to follow and use. The questions were easy to understand. The prompts were easy to fill, and in essence, I was able to expedite my claim very quickly. My only issue was trying to edit my address. The current address on file is no longer my address, and my concern was that any of my information currently would go to my old existing.

It's always a great experience with the services. I get my phone fast, quick and easy. It is easy to log on, submit order and track my items all the way to the front door and my devices work pretty good. We just be having fun today every once in awhile as long as we pay our insurance.

Great, easy, simple, good experience. Easier to do the the assurance through the phone and through the app. No glitch at all. Great great great, thank you for these options and instead of going to the store. Thank you for the great experience. Thank you. Thank you. Thank you. Next time I will do this again

I found the service to be very efficient and timely. Highly recommend this company. The automated response was very thorough and easy to use. My phone was replaced within a couple of days considering the holidays. This was my first phone claim so from the in-store manager to the ease of contact I am very pleased.

Very simple transaction and easy to follow. Phone fell in the commode and the back came off. It was full of water and would not go back together and would not work at all. We filed a claim online with T-Mobile. It only took about 5 minutes to complete the claim.

So far the process has been simple and hopefully the repair process will be the same so I have a perfect phone again. The pictures taken by this phone are fantastic and I want to be able to take many more of them. This is a great phone and I am very happy with it.

I spoke with T-Mobile and they sent me to Assurant. I spoke with a friendly representative. She was thorough and understanding. She gave great directions what I needed to do on each step. I had no problems completing my task. The experience was good. Just an adjustment with the calendar was the only concern.

There isn't much they could have done to make my trip go smoother today. I went to the site to file my claim and it took less time than I expected it to. And time is our most valuable resource. So smart move on the part of TruConnect.

I was told that I could take my old phone to UPS and they would take care of the mailing of my old phone along with a tracking number. UPS did none of that. I’m still waiting for confirmation from you that you have received my old phone. Please someone please help me. Thank you

I broke my wife's phone. I put my knee on it in bed bent and broke the phone so I had to make a claim. I had no problems navigating the website. It is very detailed step by step process, very easy to use, very comfortable in the site. It was a stress free experience. I am 100% satisfied ps loyal customer Kev

Had a great experience replacing my broken phone. Thank you for serving me in a time of need. Even when it wouldn't work your employees were helpful on the phone, talking me through it to get it figured out. Have a blessed and wonderful life helping others in times of need.

I have had insurance on all my phones for 5 years through Sprint and T-Mobile and have had to file at least one, sometimes two claims on one or more of the phones on my plan. I have always had at least 2 teenagers in the home to provide a cell phone for and over the 5 years we've had a phone plan we have gone through many accidental drops, damaged phones, lost phones, and even stolen phones and I have never had one unpleasant or difficult experience filing a claim, returning a phone, or receiving a replacement!!! I can't say enough good things about Assurant phone insurance and customer service! Every experience has been a very positive experience and the process couldn't possibly be any easier than it already is!!!!

Screen cracked when my phone fell out of my pocket at the gas station onto the cement causing damage to the phone. And the kicker was the case and screen protector I ordered showed up later the same day. The claim process was very quick and very easy to get done.

Filling a claim was quick and simple! Took me less than 5 minutes! And afterwards I had everything I need to track my upcoming package! It’s a secure website and I no problems whatsoever navigating the claim process! It also gives you the option to save your progress if you have to leave the site for some reason! Easiest claim process I’ve ever done!

Fast process with filing my claim. I did not anticipate to speedy process, I will encourage others to use this process if they have a need. Assurant has been very helpful in resolving my issue. My phone service referred me and I am very please with the level of result. I wish all claims were as easy as this one.

The process was very easy to complete. I just wish I could have had a free deductible. I believe I should receive at least one in 12 month period. Especially been that my phone is paid off in full. Other than that I had a great experience and will continue to do my claims this way because it’s quick and easy to do.

Very easy to make a claim! Website and instructions very easy to navigate through and understand. Will be a pleasure to use again if I have to in the future! And replacing the device was a blessing. So glad I chose Spectrum for my mobile provider! Definitely will recommend to any of my friends and family!

I filed the claim online. It was quite easy, she was very patient. Because I also filed at the Journal Square - Jersey City to a salesperson Eric? To find out he never filed the claim. Explain the phone would come to me., If I had any problems I bring it to the store. Journal Square Jersey City store.

The service was easy to do and very satisfying. A few questions and all you do is answer and be done with it. You pay your deductible and make sure you read carefully and that's all to it. I had no problems. Just make sure you keep your claim number and you good to go.

Was Impressed with how easy And fast it was to follow a claim. I would recommend anyone that wants to file a claim to do it online. It's quick and easy. I have been with T-Mobile for several years and I've always had good Friendly people to help and make it Happen with no hassle. Thank you for assisting me in completing my claim.

Very happy with speed of replacement and the replacement itself. Agent was efficient and helpful. Quite a bit of time was spent on my issue and problem was resolved. It was especially nice since I was out of town and in a panic after losing my phone in the airport.

My son dropped his mobile phone so we got damaged and the website to do the claim is awesome. It was fast easy to use and it didn't fail. Actually it's not hard at all. I recommend this to anybody. I thought the process was going to be harder like always that it wasn't at all

Assurant was amazing. Although they had nothing to do physically, the website is easy to understand and mistake proof. They even go through the steps of having you review numbers and addresses once it's time! The site is user friendly and even verifies the phone once the IMEI number is input.

They sent me the phone fairly quickly and I sent the old phone back to them the next day after receiving the package I needed to send to post office. I also paid 100 deductible and they received the old device on December 5th and today is January 1st and they charged me 150 for not receiving the device. They verified they actually did receive the phone on December 5th but just hadn't scanned it so they just don't care and charge you for no reason. I'll never use them again.

The step by step process for trading in my phone to Assurant Phone Insurance was simple and quick. Easy to understand instructions were provided and timely responses were communicated from the start of the process up to the end of the process. And that was much appreciated! Thanks Assurant. It was a pleasure doing business with you.

I wouldn't change the claim process as it is right now because it is so easy and stress free that I don't think it could run any smoother as far as my experience goes. The process was very self explanatory and the website didn't have any issues causing me to have to go back and re enter any of the info requested and just for that alone I am very happy with the way the claims process is. Thank you.

My experience was great, just did not have any instruction dealing with the phone to guide me how to use it. Can you send me instruction on the phone so that I can know how to utilize my I Plus 9 phone 5G. Can you send me a pamphlet for instruction of my phone?

They replace the broken screen but now the voice is not working. We can hear the videos or calls. We can even put headphones. It won't work. What can we do.? I paid for the replacement but the voice is not working and my kids use it to watch videos or play games and they can't even hear me when I'm calling them on the phone so if you could please give me a call to see what we could do about this phone that the audio voice is not working. This is my number **. The number for the phone that voice is not working is **.

I filed a lost phone claim with TMobile Friday afternoon about 3:00 PM online. Saturday morning Dec 23 I saw a package on my front from TMobile with a replacement phone identical to the one I thought I had lost. I found the lost cell the same day that I received the replacement. Talk about good service, WOW!! As I began to try to replace the SIM card I couldn't open the entry port so I put the phone back in the box. I somehow lost track of the Sim packet and as I hunted high and low for it, lo and behold, I saw the phone I had lost and I dug it out. I am now in the process of returning the replacement phone. I hope to return the phone to TMobile tomorrow or the next business day.

While washing my hands in the bathroom, my phone fell into the sink. So I dried it and used it, but after 3 days, the screen turned black and I couldn't see it. I went to the shop and talked to them, and they told me how to file an insurance claim, and after three attempts, I received compensation. Both times it was my inexperienced claim method, but the third time I was able to apply thanks to the friendly explanation of the compensation manager.

The experience was great. I got my phone the day after I called to get it. They sent information on how to return my old Samsung phone and it passed the inspection to get the bounce for a perfect phone. I would recommend this company and product to anyone who needs a new phone. I love my iPhone 15pro max.

The experience was great with the claim and I experienced no problems submitting the claim and getting confirmation that my device was on the way. I will refer anyone that ask any questions about Assurant. I don't feel there are any changes that need to be made to the current way this service is being conducted.

As I mentioned to Assurant, I think there's a place for additional clarity when it comes to devices being broken by the user without necessarily cracking the screen, but still breaking it. Additional clarity would help less familiar users be more willing when I explain how easy it is and show them, to get it. I've had multiple people tell me "well what if I broke the phone without cracking the screen or doing one of those things? What then?" And I didn't have an answer.

Totally simple and efficient. You have earned FIVE STARS from me. Thank you so much for making this claim flawless and simple. I would highly recommend Assurant and might I add, I am a very difficult customer. I cannot thank you enough. Also, my experience with your customer service via phone was exceptional.

The assistant on the phone could have been more patient and gracious in dealing with me. I was less than impressed with the service over the phone. The service people in the store I visited were patient, respectful, and courteous to me. I wish my phone experience had been so pleasant. I'm sure I was not an easy situation to deal with, but I was doing my best to resolve any of my problems with the process. I hope you can improve your service over the phone.

Needed to get phone replacement. All the steps were easy to understand and execute. The process and security verification only took about 5 minutes. I had no trouble understanding the prompts. My phone was on the way in no time at all.

I wasn't sure what to expect by using website, was hopeful it wasn't going to be confusing. I liked that all of my phone information auto-filled onto the claim form. I was worried about how much my deductible would be for a repair. Less than $50 was in my budget. The whole process was short and sweet, which was great for me! Thank you.

My experience with Assurant was great. I'm happy I insured my equipment, I was really broke when losing my equipment, happy I could make a claim, thanks to Assurant, you have made my day. My equipment is very important to me. I will surely recommend to friends and family

The back of my was damaged so I filled out an insurance claim through my phone provider. Therefore, this process was fairly easy so I could proceed with a new phone. Due to the damages that were caused accidentally. The phone is starting to lag and my apps are disappearing, and my contacts are not saving to my phone. My text messages are disappearing as well, overall the phone is not functioning properly.

The website was easy to follow. The questions were brief and responses could be check without confusion. The time to complete the report was much less than I expected. The statement on the screen from the return service which read, "YOUR PHONE IS ON THE WAY" was very, very, very assuring! Ten Stars for T-Mobile by Metro.

My kid lost his phone and it was not recovered. This allowed me to be able to replace it immediately. I appreciate the easiness of being able to replace the item that was lost. My child will be very happy to know it is going to be replaced. I'm very glad to have insured with Assurant.

Their customer service was outstanding I couldn’t have received better customer service anywhere else. The lady at the Fenton, MI store was very knowledgeable and kind and considerate. She made the process an easy and pleasant experience. I wish I could remember her name I think her name was Amber; however, I can’t remember for certain.

The service I received from Spectrum employees was above and beyond expectations. They were knowledgeable and understanding towards a senior citizen with limited tech skills. Kudos to the fine team from the trade-in department off Rt 41 in Bradenton FL. NOT only were they extremely helpful. They taught me a thing or two.

I recently had to file a claim with Assurant for a cracked screen on my iPhone 13 Pro Max under T-Mobile’s Protection <360> plan. The process was surprisingly smooth and user-friendly. From the start, the Assurant website provided clear instructions, making it easy to understand the steps involved. Submitting the claim online was straightforward. The form required basic information about my device and the damage, which I filled out without any hassle. I appreciated the intuitive design of their online system, which made it easy to navigate through the claim process. After submitting my claim, I received prompt communication from Assurant acknowledging receipt and outlining the next steps. The deductible amount was clearly stated, and I was able to pay it online without any issues.

It was very easy and simple to fill out the claim report. And the checkout process was very easy. Look forward to using this platform again to submit any claim that I may have from business. Very satisfied with my process for submitting the claim for my broken device and the right model was available.

I don't have any negative responses regarding Assurant Insurance for my cell. I am completely satisfied with their timely response in getting my cell phone replaced. I'd suggest everyone get this insurance for your cell needs. I dropped my cell and cracked my glass. I had a lot of trouble with the phone. When I called the insurance company, they helped me right away. The staff lady was especially nice and helpful.

Website was quick, accurate and simple to use. Excellent company. Shipping instructions quick and to the point. Questions were direct and to the point. Good for older people like myself. Loved the quick way the company had of getting information needed to process the claim. Fee for phone was less than I thought. Shipping turned out to be free considering the amount of money I would have had to pay was huge.

Once I got to the website it was quite easy to complete the process. It is a great thing to get hand set insurance through Assurant for one's Metropcs mobile phone. Maybe the only problem I have is the price of the deductible. I believe one should get a discount if you are disabled.

I receive my replacement phone the following day after I placed the claim. I am very pleased with my new phone and the service I received. I will recommend your services to my family and friends. I had to go to a T-Mobile to get my data transferred from one phone to the other. It did not take long at the store.

Smooth, cold day outside did not have to leave the house to finish this claim. Easy for older generation to file, not complicated. Was in complete panic when device was gone. Now happy with results. No complaints. Would be glad to refer to other people. Thanks for being kind and understanding.

Assurant's warranty request process exceeded expectations with its user-friendly interface and efficient system. Navigating the online platform was intuitive, and the step-by-step instructions ensured a seamless experience. The concise submission form and transparent communication provided confidence in the process. The swift resolution of my claim showcases their dedication to a hassle-free experience. I highly recommend Assurant for its simplicity, efficiency, and excellent customer service.

I describe my experience as satisfied the way you take care of us as customers. It's easy to file a claim and very fast and respond are very quick on sending you your device, that's one of the reason. I recommend Assurant to all of my family and friends for the good service and fast service that you offer.

Excellent service. Fast and replaced with top quality device. My cell phone supplier had very little problem preparing it for my use. I have used this insurance before with the same outstanding good service, including very timely on their part. I do not recommend they use FedEx for their deliveries. Their packaging was safe and efficient, thus no shipment damage.

I try to order it though the app, I needed to speak to a live person, the Representative I spoke was amazing with customer service skills for sure.. I will give him a A++, I am very grateful it arrived a couple of days before Christmas for sure.., I give it to my Granddaughter on Christmas day, I call T Mobile to have it unlocked and Register the IME number, everyone was just amazing.

Experience went great. Thank you! I would've welcomed a confirmation with my device was received. If I got one, I didn't see it. I was happy with how quickly the next device arrived. It was actually in less than 24 hours. That's hard to beat to go from broken phone to a replacement in less than 24 hours.

Easy process, very fast and smooth. Had no problems at all and I was very surprised that it was so easy. I had dropped my phone on Christmas day. Thinking the process would be a pain, I took my phone to T-Mobile store in Niles Ohio, they gave me the claim form and I took it home and went online to the claims site. It was so easy to just fill out the forms, give my credit card info, and voila, they will mail me a replacement phone.

My claim was very easy to process; it took less time than I expected. Website was very helpful and accurate. The people were quite helpful and polite. The claim was processed quite quickly; again, faster than I expected. Overall, very easy and quick. I am very satisfied with the claim process.

Everything is good , y'all did a good job, now I just need my new phone, thanks, it doesn't even matter what kind of phone it is. I just want something else besides the old phone. And how long is the new phone going to take to get here. I need a new phone like yesterday.

Thank you for your quick response on replacing damaged phone. This is why I always get insurance on any electronic devices that I purchase. And always recommend to other why they should also insure their electronics. Once again really appreciate Assurant being there for me. Great work to the representatives that assisted me.

I'm willing to pay the amount asked for, for a replacement. My experience is so far so good. I'm hoping to get the replacement asap. I'm not happy about having to write more than necessary to get a replacement. That part can absolutely change for better service. Other than that I hope to gets in the right hands so that I can continue to be a satisfied customer. Thanks for your time and consideration.

My son was at the gym lifting weights. Someone moved his phone and weights were dropped on it. Phone has damage to front and back of phone, phone is bent, screen is cracked and power button is stuck it. Claim website was fast and easy to get replacement. It explained each step and replacement ships quickly. They make easy to understand. Great company.

Fast and easy using the link. I broke my phone and cracked both front and back of my phone and I was frustrated but It was easy to file a claim. I would recommend friends and family that using this was great. If I ever have to use this again I would be ready.

Easy and fast experience to get the issue with my phone resolved. Was able to use the phone at the T-Mobile store, they made my claim over the phone in under the time I expected and I was able to complete the claim online by computer since I do not have a working device.

My phone cracked from both sides and had the cover for the phone and had insurance for the device so I thought it was going to be a hassle to claim a new device. As I was shocked that it was so easy and stress-free, keep doing what you are doing to keep customers satisfied, great job!!!!

Even though I had 2 transfers everyone was very professional, friendly, & helpful. I was very pleased & feeling good after phone call….Keep up the great work. “Clark” was my Assurant CSR. Wasn’t feeling very confident about the process at first but his knowledge put me at ease.

The agents at T-Mobile support helped me by guiding me step by step to file my claim. Even when the line kept disconnecting, they called back every time. They were very helpful. I had to contact T-Mobile 3 times for this matter, however every time the agents were very nice and willing to help. Thank you.

Although they handled claim unbelievably quick getting questions answered wasn’t easy because I couldn’t get anyone on the phone. 2 attempts. System hung up on me. 1 customers service agent hung up when I began speaking. Very frustrating. Didn’t know where to send phone back because no info in there about it.

Filing a claim through Assurant's website was a piece of cake! Unfortunately, I have had to file a few claims over the years. Just follow the simple steps and you're done! I will receive a replacement in a couple days! I highly recommend this company if you desire insurance for your phones!

I was able to do everything online very expeditiously without problems. It was a very easy experience and it was not complicated at all. I appreciate the easing which I was able to accomplish the task that I needed to accomplish. It was very easy step by step and I appreciate being able to get things done so quickly.

T-Mobile responded with expediency in getting my phone replaced. The only, concern is with the gentlemen who activated my phone didn't follow through to see that my phone would receive calls before I left the store. I didn't have my Gmail password and he said he couldn't help me any further.

Excellent customer service with both chat and phone. Was able to walk me through the filing process and ensure everything would be taken care of. I was told the process would take 48 hours and I was externally grateful that they were able to resolve my issue as fast as they did during the holiday break.

Great experience. Quick, easy. Greatly Great experience. Quick easy. Greatly appreciate it. I lost my phone. It was not a great experience. However, having quick easy service from Assurant made getting a phone back much better thank you. I would recommend this service to a friend. It has worked really well. Thank you.

Drop my phone on accident and broke from the Camera, took it to T-Mobile and they help me out real quick, came out, satisfied to know I was going to get a new phone like nothing happened. Sure enough in 3 days I had my phone in hand with instructions to send it back real easy