Assurant Phone Insurance Reviews

The process was straightforward. With no curve balls or hoops to jump through. It was fast and easy. With most insurance claims it’s always some type of unbeneficial disclosure or terms that doesn’t benefit the customer. But I did not experience that on this 360 claim. I’m very pleased.

It was quick and convenient to get a replacement. The only thing negative I have to say is the person I talked to do a claim had a foreign accent and it was hard to understand what they were saying. Other than that everything was a great and smooth experience.

The device replacement process was easy, efficient and completed in a timely manner. If I would have been able to leave the damaged device with my carrier and have them send it back, that would have been helpful. Overall, this was a good experience and worth the cost of the coverage.

I had a great experience using this service. It was fast and efficient. A big plus was how easy it was to file the claim and communication that was given to me after. After receiving the replacement the directions to send in the broken device was also so easy to follow.

My phone arrived the next day. It was pretty simple to switch over once I read the directions a 2nd time. I wasn't exactly clear on which Sim card to use, but I figured it out. Transferring my files also took some time, make sure you clean anything you can from the old phone before you start.

Having insurance is good at times but when the deductible is as high as the phone it makes no sense to pay that. You can just purchase a new phone. And everything shouldn't be done on the computer. Most elderly people like myself can't keep up with this new stuff.

While on vacation I was knocked down by waves and my phone went with. Phone would not turn on again. When I got home I filed my claim. The whole process online was so simple. Within 2 days I received my replacement. Very pleasantly surprised by the whole process and time frame.

The WORST! They have charged me multiple times for renter's insurance when I constantly prove I have my own renter's insurance. I have to call for them to reimburse my account. What an INCONVENIENCE!! STAY AWAY!

Receiving new phone was great. It's the after process on setting phone back to what it was the Hassle ... After I called to express my frustration of paying 27 to set up phone wasn't much done and clerk was Rude...So my 27 went towards my bill but I still felt Unsatisfied with the service.

Quick turnaround. New model received and worked flawlessly. Fast setup to get me back online for work. Easy setup, quick charge time, newer model was provided return box and label so once new phone setup and working, easy to ship the old device back. Just dropped off at United States Post Office.

I recently lost my phone and was worried about the hassle of filing an insurance claim. However, Assurant made the entire process incredibly easy and stress-free. The online claim process was straightforward, and within just a day, they sent me a replacement device! I was impressed by their efficiency and responsiveness. Thank you, Assurant, for turning a potentially stressful situation into a smooth and positive experience. Highly recommend their service!

Hello everyone, first time using, so far so good. Really needed insurance for my phone because can't risk another accident and don't have insurance for it and having a total loss.. This gives you peace of mind. Advice to everyone, don't go buying a good phone, without any insurance, you might think you don't need it, but then things happen. So that being said, to what is concerned to me, can't be happier to have purchased this package. Thank you all. E M. Thanks.

Everything went smoothly and quickly. The price for my plan is a great value. I would definitely recommend this service to anyone I know. I was so worried about the process until I went into it and it was a breeze. They replaced my device the one of the same and I am so happy because I love my phone and was devastated when it broke.

The phone came so so so so very fast. What a surprise to me. Very pleased with the whole process. I was hesitant at first thinking I would not get replacement but I have no complaints at all. That's all I can say for now. It was so worth signing up for the plan.

I must say that my experience with the replacement of my damaged iPhone 11 is very impressive. I could not ask for a better outcome when it comes to receiving stellar service. I was prepared for some complications with my claim but instead received the total opposite. Customer Service is certainly top-rate at your entity. Thank you.

The claim process was fast & easy. The representative over the phone was also very helpful & guided me with the right steps throughout the whole process. I got the device within 2 business days. I was excited but found that the device was a refurbished one, as it had got smudges & dust on & around the camera lens.

Great experience overall. Would continue using this service. Just wish the approval process took less time to know whether they will approve new phone or not. Other than that the product was exactly what we wanted.

Thanks for the support and understanding. I received the equipment promptly in really good shape, instructions were clear and account is in good standing. Would be good to include a link for video instructions in case is needed and options for another languages so people can use the language that fits best.

It was easy to file for my replacement and the customer service was good and the website was easy to navigate but I didn't like it the time it took to receive my replacement because I was 4 days without my phone and use it for work and school....Overall the experience was good....

The claims process was easy and efficient. I filed online using my phone in a matter of minutes and received a confirmation right away. The replacement phone arrived in less than 24 hours. I was delighted that a prepaid box was included to return the phone. I was very impressed and my son was extremely happy.

No troubles. Easy peasy! Thanks. I am satisfied so far with the device I received and the ease I experienced in taking care of this issue.. I don't have any negative remarks about this situation. I look forward to dealing with you guys in the future because I have had some difficult encounters with other cell phone companies in the past when it comes to completing claims..

Went to 2 T-Mobile locations. Stood in line 45min. at 1 place only to be told they could not repair.. The other store never was told this the weekend so with your expedited it doesn't start till Monday. I have a disability child and no phone service sad.. If anything would have happened I would have been extremely stuck not having any phone service. I depend on my service..

It was a good experience all around. The instructions once the phone was received were not super clear. I erased my data on old phone before I even started up new phone. It took me forever to link the new phone because of that. Replacing the phone was super simple though. Once it's past a year. The phone was pretty much replaced no questions asked.

The Assurance Phone Insurance is truly worth getting. My new phone was delivered in a timely manner. I only had to pay my deductible. The T-Mobile representative actually reminded me my replacement policy is still current. It is truly refreshing when the insurance policies I buy are honored so well.

The phone arrived quickly and was in new condition. It was very simple to file a claim. I would recommend that everyone have the protection plan on their phones. The return process is simple as they provide you with the return box and postage is included. I highly recommend T-mobile to all friends and family.

App appended my town name to my street address, so it displayed twice. Received an error message that address couldn't be resolved, which could delay shipping. Clicked "Edit," but address field was not editable. Device arrived on time, but seems like it would be an easy fix to allow users to correct information.

My Samsung Note 20 5G Ultra has a bulging battery and no longer take charge. I filed a claim and was informed of the replacement. Initially, I was worried about getting a refurbished since my phone was purchase brand new. However, I received Galaxy 21 Ultra with the same features and so far working as intended. Excellent Service.

I was able to file my claim on my mobile phone quickly and easily. I got a reply shorty after making the claim. Overall, my experience with the insurance claim process was excellent. The replacement phone arrived quickly, and the included return box for the broken phone was a convenient and thoughtful touch.

Before I got my ZFlip 3 I did a little research and saw a few people had issue with the middle section of the phone where it folds. There's also not a lot of protective cases out there for this model so I kept insurance on it. Just my luck I dropped it in such a way that the top half of my screen had no touch sensitivity while the bottom had barely any visibility. After my claim was filed I got my replacement the next day.

The whole process of getting my damaged phone replace was smooth and quick. Great customer service when I called in for my replacement. Shipping was also good. I got my replacement faster than I expected, so that was really satisfying. Definitely would recommend to anyone trying to replace their damaged phone.

Was extremely happy with all aspects of of getting replacement phone from filing claim to receiving phone in timely manner. Only problem which was small was had difficulty making payment directly on my claim but was quickly resolved by customer service. I was definitely pleased with the company and will continue to use the services they provide. I'm not a writer and usually don't make comments or write reviews but felt this time it was warranted.

My daughter's iPad screen was smashed and we filed a new claim for it that night, and in return our new iPad was shipped and delivered the next day. The entire process was extremely easy with the transition from the old iPad to the new one. We were able to pack up and mail back the old with ease.

Great service, just needs to be detailed about how to smart share when the screen lights up on the broken device but shows nothing on it. I had to research it on Google to find out how to transfer my information over with a broken screen. That will help a lot, also include the pin to remove the Sim card too.

I'd just like to take a minute and thank you for the excellent customer service. My husband is very accident prone and that includes his phone also, and we've received prompt service each time there was an issue. I really appreciate it. The claim process is easy to use on the website and that is great for this busy world we live in.

The wait is too long, The staff is very rushed. People are too rude to staff. Staff handles it well,, these people in this area are very impatient, and don't like to wait. I'm retired, so I have no problem, but I feel sorry for the staff. ANother place is really needed in this area, you want good customer service, well then bend over backwards and put in another store.

Replacing the phone has never been so perfect before, T-Mobile has gotten itself an insurance company that represents itself pretty good overall. I am very happy and satisfied with the product that am paying for, I would recommend this to all my friends and family.

Everything was okay. The tiny piece of paper with the instructions that came with the replacement phone had such fine print that it was very hard to read. It would be helpful if the print font was just a little larger so it was easier to read. We did receive the replacement phone within 48 hours.

The app was definitely user friendly and very easy to follow. Starting the claim was very quick and I must've been done in less than 5 minutes. It was something that shocked me, because I'm used to having to make time just to make the claim, which is something NO ONE likes to do.

Company was horrible to deal with. Sat down with Spectrum the company they are covering insurance wise and read the term of service and cancellation policy. This company will make up their own rules so they won't have to cover you and save money even tho you are paying for the insurance just to save money, extremely rude employees and supervisors and offered no help or assistance at all besides making up policies at the last minute to avoid paying a claim or honoring the claim.

After writing my review on Consumer Affairs, I was contacted by Assurant. It took a little leg work but they were able to resolve my issue to my satisfaction. I gave 4/5 stars because of the time it took and difficulty.

The phone came the same day after I paid in the store. I received a tracking notification shortly after leaving the store. The return information was not included and requires going online for it. This is one step I could do without. The phone's appearance was similar to a new one. There were few scratches.

I recently had the pleasure of working with Assurant. They made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance that puts customers first. Great and fast experience. Everything went smooth as expected.

Recently dropped my new phone (only had it 3 weeks) and had to replace it. I am so thankful I opted to get the Assurant 360 insurance. It not only saved a lot of $$, but filing the claim was quick (I went back to the store and got them to do it). Had my new phone in 2 days. With it was a postage paid box to send in my old one.

Make it hard to pay online or the store. Give me run around the stores. States that you can't pay in store because it goes towards your bill not your claim. Had cash and was waiting on bank card to come in the mail. And had the hardest time getting security password off my phone, I have been with this company for a long time to be treat so poorly.

Whole experience was stress free and fast. Had replacement phone next day. All directions were included and easy to follow. We will definitely use this again. Definitely worth the couple extra dollars a month to have protection. Made my husband a very happy person. I was happy with the low deductible.

If you would of gave a easy swap for device for device it would of been better, you only gave me a one new model then my old one, so that alone was not very much to my liking, so next time a simple swap would be nice, my old device was almost new, no scratches or and defects whatsoever, so make it better next time.

My Phone Device fell into a sink full of water. I called Assurant, the Agents were very helpful. I received my replacement phone device the next day. The USPS Return Label and Instructions were provided in the box and easy to do. The replacement phone is perfect and works GREAT.

Everything went smoothly and quickly without any problems. I was out of town but the new phone was delivered the next day and was there when I arrived. Very good service. I would recommend this service to anyone who needs a reliable insurance for a phone. I was able to get my phone back working within a short time with the help from tech support at Spectrum. Thank you.

I have received the replace unit in short time. That is great, the step by step replacing data was clear to follow along with return labled box with tracking was the price less. I have been carrying ins since I own a phone, and it turn out to be the helpful to have this additional insurance for a cost perspective of the replacement of the phone. Thanks for the prompt service.

The only way to know is if the other one has been on the list and the one you are looking at has a different price than what the one I sent is on your list. So you have a different one. You could try to find one for yourself if you’re not too far behind on your schedule. I will be happy with the other two.

The claim and return process was incredibly smooth and straightforward. Our agent was attentive and provided step-by-step directions, explaining exactly what information was needed. I appreciated how thorough they were, making sure I understood the timeline and what to expect at each stage. Once everything was submitted, I was impressed by the quick turnaround—my replacement phone arrived the very next day, right on schedule. It was a seamless experience from start to finish.

Had a tablet that was not working, screen was not visible. There was no water damage and the device was not broken. Called Spectrum and explained the situation. They provided me with a contact phone number to get a replacement and it was very easy to do this on the phone through an automated service. I received a replacement for the tablet that was damaged and it came with instructions step by step on how to continue with setting up the new devise. I was very impressed and happy with the service from start to finish. Didn't take a long time before all was completed.

I found it frustrating having to give my info several times to different departments just to explain the phone issues and for the payment process. The process is quite aggravating having to deal with different staff and the language barrier does make the experience frustrating as well. Other than that it was fine. Some options in the self application to describe the issue was not listed, then it referring me to a repair facility/store which was not going to help with a replacement phone.

I dropped my phone and my screen went black. I put a claim in and received a new phone in 2 days. The service was quick and easy. I definitely recommend it. This is the second time this has happened to my phone and there is never an issue with getting it replaced.

Fast and good, glad for insurance because it helped me in my time of need when my phone broke out of nowhere because the 8 dollars extra a month is not a problem to pay. 50 for a new phone. So I'm glad it all worked out in my favor.

Claim for lost phone. The process for claiming for the lost phone was easy and smooth. The replacement phone was delivered within one business day at the door. Everything was good and I liked how the whole process was not complicated.

Filing out a claim was tedious and took a long time especially using a phone. Had to get T-Mobile personnel to assist. Once claim was filed had to wait one week then called for assistance after being notified it should take 2 days to process. Also adding the handling charge was what I considered excessive. I had paid for monthly insurance after all. You got your money for service.

The staff were very friendly and helpful for replacing my phone. It's affordable, reliable and fast shipping. The phone replacement quality was great! Easy to use and easy to understand instructions. Definitely recommended it. So happy with my package. It works good right away. Easy to install.

I was going to get a new phone because mine had a broke face and was cutting my finger. The counter guy reminded me that I had insurance and that he could submit my claim for me. So instead of $1200 I paid $100 and 4 days later I had a new phone. Very happy!

Super easy, go to site, file claim, get approved, $99 they send new device, get it, set it, send old 1 back. If it's a Flip at least you can still answer or call back from front screen. Until new 1 arrives. Well, new to me, not sure if it was brand new but certainly super clean, polished and the hinge feels super tight again. Very happy.

Phone came fast and works well. The newsletter step were clear and concise. It works well and the claim was very easy to file. I just wish there was a lithium battery sticker included in the box. I had to purchase my own to mail back the phone. There was no instructions to do so anywhere in the packaging.

Clear instructions were given to help process for return of old phone and refund. Returning phone was not difficult and the credit given to my account was much needed. Grateful for the refund. The days allowed to mail product back was ample. Having the Assurant ins is an added layer of protection in the event my phone is damaged. Also, the fee for the insurance is affordable and fair.

The return label was missing which made the return policy very inconvenient. I had to have a neighbor print the return label. It took a lot of lost time even trying to find out how and where to print the label from the Mytmoclaim site. All of this could've been avoided and saved me time from walking and inconveniencing my number and having to drive to UPS to make sure the package was shipped out in time to avoid a return fee for the old device not being returned on time. Although I wasn't charged, it made me nervous hoping to get it back in time.

My phone was lost and I was unable to locate it. Device Protection approved my claim and I received a newer model than the one I lost within days. Great experience. I would definitely recommend this service provider to anyone. From filing the claim to receiving my replacement everything was simple and easy and the process was smooth. Again this is a great service at a great price and I highly recommend this service provider to anyone.

Claim was handled well. However I was not given enough Information about the new device which was different. I had a note 10+ but it was replaced with a Ultra 21 instead of the 22. I lost the feature of the stylus. I was never told that information. I did not appreciate that.

I dropped my phone in paint..The staff at TMobile were very attentive and encouraging. They were helpful throughout the process.. I asked about TMOBILE internet and was pleased that it was available in my area. They walked me through the internet setup. I was happy I had the insurance plan.

My experience was very quick and extremely easy. I only had to fill out the reason I needed a replacement and submit it. Once this was submitted I received an email and tracking information for my new replacement phone. I received it 2 days later which was as fast as could be. I also had to sign for my package which is a great safety measure.

My husband lost his phone. I'm the account holder. When I called to report the loss the rep was very helpful and patient. She explained everything. She provided the claim number to me in case I had to call back. My thanks to all for great service. I will certainly tell my friends about your service.

Quick and simple easy direction to set up phone replacement. I didn't agree to having to pay for replacing phone since I have insurance and my phone is already paid for. The replacement phone came in very quick so I was very happy with that. No issues or concerns with my new replacement.

Received my new device quickly and shipped straight to my house. Claim was easy to make. Communication was good through the steps. Easy to activate the new one. New phone did not come with the charger. New device came with box to ship my broken phone back. I would recommend this service to a friend.

Best possible experience. It's always been easy to deal with a broken device. That's why I always carry insurance on my devices because it's always a must especially having so much people on my plan and it being a business plan.

After dropping and cracking my phone screen I immediately went onto the app to file a claim. It took no longer than 5 minutes and my new replacement came in the first business day after the order! Easy smartswitch and sent the device back same day I received the new one. Full transaction was literally just 1 day!

Easy breezy fuss free. Couldn't have been easier unless they came to the house and just picked it up and activated the new device. Knowing that I don't know that I would have wanted a stranger to come to my house. This was the most efficient way to do it. I applaud Spectrum and Assurant for coming up with the easiest way to do things.

As I was explaining, I know that the deductibles on your insurance for replaceable devices is no longer refundable. And that's okay. It's way more affordable than happen to buy a new device. But as I've received my device, I tried to file a claim to let you guys know that I received the device with a cracked screen. And when I went to follow claim on it, it wanted another $49 deductible and I don't feel I should have to pay that. Being that I just paid the deductible for this replacement and it was damaged when it got here. Other than that you guys have been great.

I was able to submit a claim for my broken device. The crown of my watch became loose and ended up detaching when I didn't notice. I only had the watch for about a month, but noticed the crown became loose only after a week. Nonetheless I only had to pay $49 for a replacement and the instructions on sending the broken device back were straight forward.

I had an issue with my phone shutting down when closing. I used Assurant and was charged a fee for the replacement, which in my plan, I should not have been charged. I feel like the phone had an issue with mechanical operation, not any other reason. There should not have been a fee.

Friendly and easy claim process. I'm waiting for the package to return my damage device. Once I send it back will have all my Claim done. Will recommend coverage to most people since is efficient. Hassle free. Google has one of me. The most affordable coverage premiums that why is the most convenient and valuable.

I had a claim because my fingerprint sensor went out. I was sent a refurbished replacement that has a bad battery. The battery in my old phone would last all day. The replacement phone has a battery that doesn't make it through half the day. This insurance is a rip off.

The whole process to claim online was fast and easy. The device came quickly (next day) and the return instructions were easy to read. The only downfall was the replacement device was not the same model and the device we received was about 2 years older than the original model that was insured.

Best experience I’ve ever had. T-Mobile customer service is always excellent and extremely efficient and helpful. I would recommend them to anyone. They are the best and will always be the best for me. I will never switch to another phone carrier and I plan to stay with them for the rest of my life.

The whole process was smooth and the return came quicker than I expected. The 280 deductible wasn’t the best but for the phone I guess you can’t really complain. The phone arrived through Fed ex. The driver threw my package in the fence with my dogs though and my dogs chewed the package up but didn’t mess with my phone.

Due to amount of pics it took one phone 3 days to upload into the I cloud. We had to return to the store 2 times to get help. The final trip it finally finished backing up but since it was closing time we had to finish it at home.

Fast, put a claim was easy, T-mobile agent (Patty) at the store was nice, diligent and well informed. Very professional. Everything was done on Saturday and the phone came on Monday. The only thing I didn't like was chatting 2 hrs with customer service. Assurant was the best service. I recommend to take assurant in any purchase. It is cheap but great service.

The rep, Liz, was very knowledgeable, patient, understanding and clear in what would happen. She answered all my questions and together with the T-Mobile rep eased the stress I went through at time of processing my claim. Assurant did not hesitate in helping me. I had my phone replacement the next day as expected.

This was such an amazing and fast and sympathetic Conversation. I've ever had with a customer service person. I thank you. I don't think it would have been smooth of a situation if it wasn't for my customer service person. He definitely made sure that I was going to get My phone asap.

I was very impressed with the deductible and the express delivery. Even though the Assurant website said they were going to be delayed due to weather. It was really at my door step in a day and a half. The website was really easy to Navigate and the payment option was very convenient. Even though when setting up device I was forced to call customer service at Spectrum because the spectrum app was not functioning for set ips.

I had to file a claim for a broken screen, it was rather easy to select all the options and write in detail what happened to the device, I received the replacement device the next day and sent the old device back 3 days later with no issue in the box with return label I had received.

I love the service period. I haven't had a problem. Nothing but good service. Both times, I've had to use it. I also love how secure the payment system is. All I can say is keep up the good work and have a beautiful day. I would recommend this service to anybody that needs it.

Loved response time. Awesome, great, very helpful. Would definitely recommend it. Sending the phone the next day is amazing. Very easy to send old phone back. It was a great experience would definitely keep the insurance. I never used it before, so I wasn't sure how it would work. But definitely it was quite simple with the whole process.

The only problem I have was that the information included with the phone was a little bit overwhelming and it took me almost 4 hours to actually get everything transferred. I also had to buy a data cable to accomplish this. Other than that, everything was great.

I love the way business was taken care of in this situation. I had no problems at all. The only issue I had was the high deductible. I think it's way too high for a device that you're paying insurance on every month. Car insurance is less. You guys need lower that, but other than that the service was good.

I recommend this insurance company when using Xfinity mobile. The phone was broken and online process was straightforward. The device was shipped to me expeditiously. The instructions to return the broken Device were easy to follow. That is a true and honest account of my experience with the company, Assurant Insurance.

Don't wait to make a claim. It was easy to follow with online forms and instructions. I was very pleased with the overall experience and would highly recommend to anyone that has a tmobile account to move forward with the online process instead of doing this at a Tmobile store.

My phone needed replacing because of water damage. This protection plan only took about 3 business days total to process my claim and receive the new device. I only spent $100 to get a new phone which is a bargain. The only issue is I thought I would have gotten the latest device. This phone is new however it was released in 2020. If you’re considering getting a new phone, consider getting a protection plan. This was worth the extra money.

When I contacted Spectrum regarding a new phone they gave me a trade-in for my old phone which I felt was good and I have recommended them to some of my friends and they are now Spectrum mobile clients. I plan to remain a Spectrum customer and will recommend Spectrum to my friends and family.

My experience with this company has been great. Customer service was amazing and I received my replacement device very quickly. Whenever I needed to get information, I was able to call the number and someone helped me instantly. It was an amazing experience and I’m grateful that I have my replacement now. Thank you.

My experience was good, no complaints. I received the replacement phone was good. Activation instructions can be a little more clear but I was able to get it activated. Thanks for your help. The representative was very nice and understanding, also patient. Service isn't always good.

Great, fast, reliable service. It is nice to know I am covered and my phones will be replaced for low-cost deductible. I had phone next day after filing the claim. My old phone was smashed, had no power or screen to view however Xfinity was still able to move all my info over to the new phone.

I was literally hanging on by a screen and needed a new phone quickly. I was concerned that I would have difficulties with the transfer of my mobile number but it was just a phone call away. I had a great service representative who was able to get me up and running in 30 minutes. Then she offered me this awesome trade-in deal to save me a complete $108 on a $200 phone.

Was very satisfied with the quick delivery of my new phone and process was very easy and convenient. Overall very satisfied. Would definitely recommend this service to replace your phone if damaged and in need of replacement. Filed my claim after five pm and my new phone replacement was at my door the very next day. You can’t ask for faster shipping than that.

Excellent service. The replacement phone arrived in under 24 hours. Returning the old phone was easy with the prepaid service. Activating my phone was easy. The only difficulty was downloading the settings and data from the ‘Cloud because the old phone was dead and we did not have a separate record of the username and password.

It was a great experience. Easy process. Delivery was easy as well. Will continue to have insurance thru them. So far no issues. Only thing I would change would be the delivery carrier. I had to go to the post office which take longer than FedEx or UPS. Other than that it was good. No other issues.

Easy and convenient. Glad I had paid extra for the insurance. It's crippling to realize how much of my work is done with my phone and to not have it is difficult. Not being able to respond to texts and emails via my phone is a problem. It's not like I can drive around with my laptop to check emails.

To be as brief as possible. Assurant in my personal experience should change their name to NOT! One of the phones on our account was damaged beyond repair as described by a repair facility. A Claim was filed and a phone was replaced. The understanding was that because of the warm battery it was not to be sent back as stated by USPS as well was the understanding that was stated to our phone user. At best this was a misunderstanding, I can live with that. When speaking with Assurant they would send a RA and then the charge would be removed upon receipt of the phone. Phone was immediately returned.

It was very helpful!, encouraging and very please to exchange my thoughts and displeasing about Assurant! I would be grateful to recommended to a friend to have that experience. And yes I am still having trouble returning my old phone so please send me another box so I can send back my documents.

Replacement of my Samsung Galaxy A32 that fell into the swimming pool. I believe that the company should have sent the screen saver along with the replacement phone (new). After the new phone was activated, I had to place another order for the screen saver and had to wait a few more days for it and then come back to the T-Mobile store again for the installation.

I was pleasantly surprised that I got such a quick response. I didn’t even have to wait through the weekend. In replacing my broken phone with the same exact one that I have I really don’t have any but thank you for not letting me without a phone. That would’ve been catastrophic!

Replacement device claims very good. Good instructions. Effective, easy, very good, not hard. Only took a few minutes. New device arrived quickly. Good insurance company. Effective instructions. Highly recommend.

It was easy with good instructions and good, fast delivery. I just got my phone back fast and I appreciate the help and the delivery that was really quick to me at my house. It was worth paying for the insurance and using it to get my phone back and the phone works great like the one that was stolen.

Directions were confusing regarding turning on the replacement phone. It also was hard to determine if I had a physical sim card or e-sim card. I went to a store for help. The store rep was able to help me and got the phone working. The return of the old cell phone was relatively easy.

My husband had dropped his phone that's on my account & damaged beyond repair, so I turned it in to ASSURANT. Thank goodness I kept the insurance just in case! The whole process was very simple & easy & quick! I received his new phone in just a few days. I just transferred the sim card and was pleased that I didn't have to go into a store to transfer all his info because the damaged phone was not able to be used to do it. Thank you very much for the Great customer service!

Thanks so much, Assurant Phone Insurance! Assurant Phone Insurance is easy to use and reliable! I appreciate that my phone service uses this and that I was able to trade in my phone when purchasing a new one. It helped offset the cost of my new phone. They are always there if you have a question or need help!

It was the ideal service. The process was easy to file through the app and my replacement product was received the next day! The process was better than my expectations. I will continue to use this service in the future.

Very satisfied from both ends, good experience and had no problem with the phone after. It pays to have insurance on phone for just in case something happens in the future. I have been with T-Mobile over twenty years and I wish that there was some type of free trade in upgrade for me and my wife, thanks for all you do T-Mobile.

The phone replacement arrived quickly, and returning the old phone was hassle-free. Submitting the claim and transferring data between devices was simple and straightforward. The entire process was efficient and stress-free. Overall, it is a fantastic protection plan that I would highly recommend to anyone seeking reliable coverage and support.

Assurant made it easy to get my lost phone replaced. Everything was easy and explained thoroughly. T Mobile staff guided me so that I would have the information needed before making my claim through Assurant. I had a great experience. Happy to know that if I need to go through a claim again, I know I'll be getting my phone right away.

The phone call was fast and friendly. Had my phone 24 hours later! Excellent. I have replaced several phones in the past and this was by far the best experience I have had so far. Shipping arrived 10:00 am the next day. I was very impressed with the experience.

My phone would no longer power up. I went to local store was told to do an insurance claim. Called was helped very quickly and professionally. My phone came the next afternoon. Was not able to transfer info since my old phone would not power up, but other than that everything was good.

The Assurant experience was flawless. I have a Nord 1, and when I went in to T-Mobile, they gave me a number, I called it and responded to the questions asked. The next day I had a new phone in my hands. The reason I left Samsung is they would not replace a phone 8 months old that stopped working/reading SIM card. Samsung's customer service/support was the worst experience and that's why now I am a Happy Nord One, T-Mobile customer.

I had a good experience with the product and also it did not take a long time for my device to come through the mail. Very pleased with the service. Also no issues with the product and I got help from the technicians in activating my phone and making my information was transferred properly to the new device. So very pleased with the product.

Actually, I forgot that I had lost iPhone insurance and you told me I had it! After I got in touch with the appropriate people, it confirmed that I had insurance in place and that a new iPhone is already in the mail. Mind-boggling speed! Although I am not used to a new fancy iPhone, I will still learn some new tricks and be stay away from the washer, check my pockets and pants. Thanks for being honest about my having insurance.

While back I had phone damage. So I sent for new one and got new and simple and fast. Traveling out of the country and Internationally still need my connection. And to be able to stay connected. You can't ask for a better service than this when you're in need of repair and handling of all insurance claims.

Quickly replaced damaged phone within 24 hours from filing claim. Provided instructions to get the new phone operational. Additional support would have been nice on how to transfer data from old phone to new phone with an unlockable broken screen. But all in all the service provided was worth the monthly service fee that has accumulated over the life of the phone.

Great response in a timely manner. I would encourage anyone who has a smartphone to get this insurance. It saved me a bundle of money and they sent the phone overnight for free. So I was out of my phone for only a day, which is important to someone in my situation of poor health. Great job Assurant.

I was glad that my device was replaced with little hassle. It did not come overnight as it was supposed to but the weather was wreaking havoc on the coast at the time. I wish that in the future accessories bought in store would be covered by the insurance also.

I was very satisfied with everyone who assisted me getting my new device. It was extremely easy calling customer service. Everyone one was friendly and helpful. Activating my device with simple. Returning my old device with simple. Makes it a lot easier on a customer when things are explained the way your employees did to me. Thanks for all the great work.

This was an extremely easy process from start to finish. Even though it was a holiday weekend, I got my phone pretty quickly. The phone I got is exactly like my old phone, I can't even tell the difference! The communication and directions on sending my broken phone back, was very clear and I didn't have to go through a long process at UPS. I just dropped, and ran.

Came super fast, couldn't believe how quickly I had a replacement. Process was super easy as well. My only issue was a T-mobile issue, where it took them extra time to move the cellular connection from one phone to the other.

Customer service was very professional at the Gonzales - Airline Hwy store. I was in and out until my downloading was completed. The staff and sales representatives helped me update my apps and returning them back to normalcy. I will always recommend T-Mobile to other individuals as long as I receive great customer service.

Very easy to replace my phone that was not working correctly. Only problem was the online form really needs an option for Other issue with a descriptor field. I have a z fold and phone was not damaged, it worked when folded but when Opened to large screen it was black and nothing would display.

I was worried this would be a long and complicated process. It was not. It was quick and easy. The box we got had instructions that were easy to follow. We updated the phone and then there was a self-addressed box in which to send the broken phone back out. 10 out of 10. Highly recommend!

The T-Mobile representative was very helpful on the phone. We did have issues activating phone but we were eventually able to get them resolved. We spoke to two different representatives. Both were very helpful. They took their time and phone was able to work. T-Mobile representative went out of her way to ensure that the phone would be in working order.

Great job getting my new phone to me. The transaction was easy to complete and getting the phone paired back to the network was easy also. Keep up all the good work you do. I will continue using the 360 service for the insurance for my phones. Keep on keeping on and providing excellent customer services.

These was a great experience. Never had insurance that was so easy, so stress less in my life. Thanks for make it easy. Thank you and thank you for delivering my phone so Quickly. Great customer service. Advise all of your customers to ensure their products with Assurant. Less stress in it life. Thank you.

My replacement phone was clean. I just hate that both times I had to get my phone replaced. I received a blue phone when I originally had a gold phone. That is one of my main issues. Also my replacement phone, is starting to run slow and doesn’t seem to keep charge for as long.

Very easy to use. Great instructions. Only thing I'd add is instructions on how to reset old phone. Other than that I'd say you guys are doing a phenomenal job. You make it very simple to replace any device and to obtain a new one due to any unfortunate circumstances that may arise while having insurance on the device.

The entire process was seamless and efficient. I received my replacement phone just a few days after losing my original one. The new device worked perfectly and was very easy to set up, hassle-free experience. The process of replacing my lost phone was smooth and hassle-free. Within just a few days, I received a fully functional replacement device that was easy to set up. The entire experience was quick and convenient.

Along with my iPhone 15, I was hoping to get my replacement of my case that I lost when stolen as well. I am happy to have my phone. It just took too long to get it. It took at least two weeks to receive. Just need my case mate replacement for my iPhone.

I dropped my phone and had to replace it and it was the easiest thing ever. I'm only problem I have now is when I use my voice to text I have to search for it. I have to change the settings on my keyboard from keyboard to voice to text.

Thank you for providing excellent service. Namaste when I completed the process on Wednesday literally the next day I received a notification on my phone that my replacement phone had arrived. I am now rocking my new Iphone 16 which is a cool upgrade from my Iphone 13. The material of the phone is a lot newer and it seems more durable so far.

Very quick and easy. Was very surprised when we received the replacement in under 24 hours. Glad to have the insurance and not have to pay out right for a new watch. Only thing is that, maybe a little clarity when showing the deductible and such for watches, it showed the phones.

I am very happy with my experience with you. My old phone I fell with it and it was busted on front and back. I spoke to service representative and was very nice. Received new phone in 2 or 3 days. I'm very pleased with the full outcome. Thank you.

I was sent a replacement phone that was not released officially from inventory and had to be sent back. I sent the phone back on 10/16 and today is 10/21 and I have not heard anything back yet and still waiting for my phone. Please send me a replacement immediately.

I was extremely disappointed with my experience with Assurant. Manipulative practices were used when purchasing my policy such that I was misled to believe I had coverage that I was, in the end, withheld. I would highly recommend anyone looking for insurance to avoid this company.

I filed my claim in time to get my device the next day and was very upset when that didn't happen. I am a good customer who has been with T-Mobile for some years now. I feel that I should have received better service. I am mortified to have received less customer service than I deserved by the insurance compartment that I pay into. I would like for you to become better at sending out replacement devices on time. Please make adjustments accordingly.

I've only had an issue with trying to replace my phone online. Talking to a live person makes it easier for me. The representative I spoke with was GREAT. She made the whole replacement easy and understandable. I would tell anyone who needs phone insurance to go thru Assurant. The replacement cost was fairly affordable, but cheaper than purchasing a whole new phone. The representative was friendly and was truly concerned with helping get the replacement forms filled out correctly and to get the phone to me quickly.

The claim process was fast and easy. I really appreciate all the help I received from the associates (especially Eric) - I believe that's his name. at the Watson Blvd store in Warner Robins. I am very relieved to have my phone back and not be without it. Thanks again for the assistance. Have a great day!

Overall happy with the process. Would be nice if it was possible to have the store personnel to do the replacement in store instead of having to order in a replacement. The incident happened on an early Saturday afternoon and it would have helped a great deal to be able to have been able to process in store instead of having to order in and wait. I would think that the in store personnel would be able to handle the process without a great deal of difficulty and it would expedite the process and improve customer satisfaction overall.

As previously stated, the process was user friendly, convenient and quick which is what we look for when running a business or even on a personal level. There is nothing I would change about the current steps to filing a claim. This is so appreciated as most online services still require a phone call with a live representative.

I'm glad I had Assurant. It was a breeze. And fast. It barely took any time to get my replacement and the insurance is so cheap. I plan on carrying the insurance on every phone I own. Thanks Assurant! Insure your phone today. It's worth it.

The process and service was so easy in getting a replacement device back to me. I also received the phone and a fast and timely manner. The only thing that would've been nice, is if they could add a simcard removal tool, but other than that it was a perfect transition.

Y'all need to improve phone wait times and the talking to the agent part because y'all are very horrible with that. It should not take over an hour or a lot of phone problems etc having to keep calling back and pressing all these numbers just to talk to someone. So work on the wait times for a live agent.

Making the claim on my defective phone and receiving a replacement in a timely manner was incredibly easy. It could hardly have been easier! It was also very easy to return the device, though it would have been nice to not have to go to the Fedex location to return it. Thank you.

I am pleased with your service but would like more confidence in your refund policy. I am a little confused in how that works as I plan on being a valued customer for the long term and would like more info on your return policy if that could be possible as I know there are many customers who have the same question....

Obtaining a replacement phone was an easy process and the insurance on the T-Mobile phone plan was reassuring. The representative was able to suspend my number until I secured a new replacement phone. I look forward to doing business with T-Mobile in the future. I will certainly relate my experiences with T-Mobile and Assurant in the future because losing and not having a cell phone leaves customers bereft but having knowledgeable representatives and insurance is comforting..

My experience for the first time ever was good but waited three days for my replacement phone. That’s too long. Maybe next day mail or something. Other than that experience was good. Website was easy to follow directions and replacement phone also came with easy to follow directions. All in all a good experience.

Speaking with someone who spoke clear English was almost impossible. I called 4 times for help before my husband had to call because I lost my temper due to my inability to understand the foreigners hired to help. The replacement took over a week to arrive. Once the phone did arrive there have been no issues. This was not a smooth process.

Hurricane Milton played having with receipt of cell phone. Taking phone to get set up was easy. No problem with that just need to call UPS to get reimbursement for having to change address delivery because of Hurricane. Cell phone is in good working condition. Had to order screen protector for phone.

No complaints. Very fast and easy process. I definitely am very happy and can’t thank you enough for the quick turnaround time. It was very easy with step by step instructions along the way. I really appreciate it.

Process to replace my defective and damaged phone was very simple. I completed the online application which was very fast and my replacement arrived in 2 days. The new phone was just as stated and everything transferred over and back up and running in no time. The entire process was clear and easy to understand.

I had to use extended care in the past (some years ago) and back then I received a replacement within a day or two. This time, I had to wait 4 days to get a replacement device, which was very disruptive for my daily life (I use my phone privately and for work). I would strongly prefer you repair my device rather than sending me a refurbished one. I understand this would take longer, but I would still prefer this and use one of my old phones in the meantime. My device had local files that were not backed up to the Google cloud and it seems as if they will be lost forever. Maybe I would still have these files, had you repaired my phone. Moreover, I took good care of my phone and that's why I want my phone repaired and returned, not somebody else's phone that potentially was not taken care of as well as mine. And to my first point, if you send me somebody else's refurbished phone, you should get it to me within a day or two. It should not take four days.

Lost phone....but found it after new one was sent. The phone (claim) arrived when we returned from vacation only to find the original phone. Assurant allowed us to return the claim (new phone) and issue the deductible back to us. I was very pleased with the process. The Assurant team and Spectrum were extremely helpful and understanding.

I had a wonderful experience when it came to replacing my phone, the process was quick and I received my phone immediately. The quick process makes me comfortable with submitting it a claim when I have an issue. I will encourage the next person to be sure to purchase a protection plan for one of those just in case moments.

I will recommend to my friends. Truly was very helpful and very good service. Kept it easygoing and understandably made it easy and it was not a machine. Real human help. Will tell my friends and family. Thank you for your service. Thinking about to get TV added already mobile and Wi-Fi seems better to bundle and I love that. Truly was awesome experience.