Assurant Phone Insurance Reviews

Even though there is a deductible with this insurance coverage, it is far better than having no coverage. Replacement phone was received promptly and in excellent condition. Agent was knowledgeable, professional, and skillful. Would purchase plan again. Would recommend to friends that have young adults or teenagers on their plan.

I received my phone a few days longer than expected. If rushing isn't available for phone delivery then please don't offer it as an option. I was under the impression that the replacement phone would be the same as the one I lost. It was the same model not color.

It was easy to file my claim and fast to have a response about it. The company was very comprehensive and very cooperative with me. I am very pleased and now I know my money is very well spent for my security and my family as well. Thank you.

The service tech questioned me on what's going on with my phone. They assessed the problem. Then told me to turn the other phone in to get another. The phone repair cost was far less than (a third of a cost for a new phone purchase). The company had me mail my other phone in within 10 days so I wouldn't have to pay for the complete cost. I would recommend this insurance. I once broke my screen protector. I called Assurant, told them my problem. They sent me a new one without any cost. Nor did I have to submit my old screen saver to them. Great insurance to have!

Overall good experience. Customer service very helpful. Had questions regarding the process and when I called they were very helpful in detailing the process. I would of like to get more money for my device, but guess that is what it is worth. Thanks again for all your assistance in the matter.

My experience was easy and prompt. Had my new phone in 24 hours. Would recommend Assurant to anyone and everyone I talk with. The replacement was equal to or upgrade to the damaged phone I returned. The only problem I had was trying to activate the phone on the phone. Had to take to phone to the store for activation.

I recently had a great experience with Assurant when I needed help with my mobile device. I visited my local mobile store, and the staff was incredibly helpful in walking me through the insurance claim process. They explained everything clearly, assisted me in filing the claim, and even helped me pick out a replacement phone that matched my needs. The process was smooth and quick, and I left the store feeling relieved and satisfied. Thanks to Assurant and the friendly staff at the mobile store, I was back up and running in no time!

Thanks to the sales agent who patiently assisted me with the broken phone and how to replace the phone! In fact, after transfer of data from the broken phone to the new phone, she even packaged the broken phone to be sent to the company. All I had to do was to drop it in the mailbox. Thanks to her professionalism and outstanding service!

I Lost phone and replacement was needed. Assurant made it easy to replace. By logging into my phone service provider and selecting my phone, it made it easy to file this claim. Once I had the funds for the deductible, the rest was easy. Just tracking the UPS was sketchy.

Everything went very well! I got my phone super fast!!! I will recommend the protection plan to all of my friends that use tmobile or friends that use other companies and make them switch to tmobile...

Phone fell in the sink and got wet. It was ruined. I tried to dry it but to no prevail. It would not charge all the way. I waited the 24 hours but still would not take a charge. I could not make phone calls or text. It would of affected my work but with as quick and swiftly it was replaced I did not miss a call.

I will describe my experience one more time it was OK here it isn’t a handbasket. I don’t even know if the phone works right. I might be returning this phone because it doesn’t have a case on it. It doesn’t have a screensaver. I’m very upset about all all the non-help.

The coverage is reliable for accidental damage, loss, theft, and mechanical failure after the warranty period. The claims process is straightforward, and the promptness of device replacements or repairs is commendable. However, high deductibles and refurbished device replacements are a concern. It would be helpful if there were an option to buy back the damaged phone, allowing us to fix it independently or repurpose it, such as giving it to our children.

Overall good experience. Assurant is good at taking care of its customers. I like that speed of the process from the time you start a claim to finish. I would recommend other consumers to Assurant because they are efficient. I wouldn’t have it any other way but to have them as my insurance provider for my devices.

I returned my phone and received my statement of credit. The process was easy to understand and I wish you could have been a little faster but it was finished. I received the credit I was told I would get upon inspection of my phone.

Thank you for your assistance. Everything was great and we had to go into the actual T-Mobile store to get everything activated. We lost some important apps on the iPad which I'm trying to recover, however technology can be tricky sometimes. Hopefully I'll be able to regain everything as they were saved to the cloud.

The process to file a claim was very easy. I filled up a claim online for my damaged phone and it was approved within minutes. The response was that I would receive my replacement device in two to three days. To my surprise, I got it the very next day!!

It was difficult to get help from 611 or the 800# supplied as those only work for Apple Iphone products. I was finally able to go to the website which at 1st wanted to send messages to the non working phone I was trying to replace but finally took the information and I received replacement phone the next day. The other issue since it was not the latest model I had a difficult time finding a cover for the phone. Reviews online implied covers did not fit properly. Replacement after I finally got thru came the next day with return instructions which was excellent service.

I visit Spectrum. Show them my phone. I needed to file a claim. Received the phone number I made the call. Told them the situation. They sent me another phone in a few days. I return to spectrum. They help me to activate my phone and download my files on the new phone. I mail my old phone with the provided box. Put the label on in it. It was mailed at the Post office. It was not a big hassle. A easy process system. Thank you so.

On top of paying an insurance fee every month, you have to pay a deductible and the phone is a refurbished one.. I did like and appreciate the fast shipping though, FedEx does deliver packages at the door and not at the mailbox so kinda risky on that side.

Replacement phone came quickly. Customer service on the phone is good. No problems whatsoever. I'm happy to have this service because it was a lot cheaper than buying a new phone. MetroPCS is doing a good job and an insurance is an important part of this. Metro PCS has been a good carrier for me for a long time. This is your first time I had to use the phone insurance.

Everyone and everything was great and very helpful. I would recommend this to anyone who had their phone damaged or lost or stolen. I also think it's a good idea to send the broken phone back so you can recycle it or fix it for someone else. Great to have this insurance cover my phone for a great deductible price.

Truly nothing as everything was beyond perfect and easy!! Thank you very much! A suprisingly easy experience. Thank you so much. I thought for sure it was going to be an absolute nightmare!! Thank you so much. You are greatly appreciated. I am very glad I have insurance on these phones. Have been a client for many years and have never needed your help. Now glad I have it.

Super easy and fast process. Claim was approved right away and replacement device was sent right away. Thank you for your speedy and efficient service. I received my replacement phone within 2 days of filing the claim. Even returning the damaged device was easy. I would highly recommend Assurant to everyone.

I am extremely impressed with the quickness and hassle-free service I was provided with in replacing my stolen device. The process only took 30 min or less and my new device was delivered to my house within 2 business days. Setup was fairly easy after I realized there was an insert in the box with detailed instructions on how to activate my replacement device. Thank you again.

Replacing the device was overall easy. I was not thrilled with how it was shipped. There was not much updates on it being shipped, and while I understand that’s more on the shipping company. I did not like that a signature was not required upon delivery. I didn’t like that there was the potential the device could have been stolen, especially when I am expected to return my old device or get charged.

My iPhone 13 suffered cracked front and rear glass from an unfortunate fall, but luckily there was no other major damage. Filed a claim with Assurant for replacement device. The replacement process was pretty straightforward and the replacement unit was shipped promptly. Although the replacement unit was refurbished, it was in perfect condition.

Worst insurance company possible. Experience was absolutely horrible. Customer service was terrible and communication was nonexistent. If there were a negative star I’d give them that. 1 star is being nice. I would never recommend this company to anyone. Please do your research beforehand. I only wish we had done that. Now a closed claim and “thanks for nothing,” my family is now suffering.

The two service centers where they sent me at the beginning to try to fix my phone are to be erased from the map. Really incompetent. Thank god after I called the service center everything changed. They sent me a new phone and the service was impeccable fast and well organized.

Unfortunately, it took a couple of phone calls and an escalation to secure a replacement phone. It was explained that there weren't any replacement phones, and then after the escalation, a phone was not only secured but also shipped the very next day. The call service agent should have been similarly empowered to ensure we were satisfied.

Assurant made the whole process of replacing my cracked phone so simple! Usually these things are a drag and I'd rather do literally anything else, BUT this was smooth and very easy. I was approved for my replacement within minutes. They kept me updated throughout the entire process from receiving and being approved.

All good, all the way around, staff was cool. It could of all been done online, That is kinda my mistake. I'm glad I'm working again. Need my phone and can't say enough to you all so thank you and keep on rolling people.

Nathan was very helpful explaining how upgrading to a new IPhone would improve the experience for business users. I have been going into the outlet and asking Nathan more about the IPhone and what the best benefits of upgrading to IPHONE. He has been very helpful in explaining how to improve my experience both for work and at home.

It was a pretty simple process to file the claim and get a new phone. I filed the claim and got the phone within 2 business days. I was able to keep the same number and it was easy to get the phone working. My only issue was getting the code to log in on another device. Luckily I had a tablet.

The process was very easy and fast. Now I would have gave you a 5 but the watch that I was given was not the same color as I had previously. The claim was easy to understand and the replacement came very fast. Thank you for all your assistance with everything.

My experience was very pleasant working with you guys to get my replacement device. I appreciate everything you've done. It was a wonderful experience, thank you for my phone. It's just as good if not better than the other one that I had. I received it in a timely manner and it was easy to set up. Once again, thank you for all that you've done to help me receive my phone.

I called the toll-free number with some general questions and the rep helped and let me know of the online self service if it would better accommodate me. The online self-reporting was great. I think it was the easiest self-service I've ever used. So easy, I thought I missed something and the received phone instructions was just as easy. It was an overall great experience.

Great experience overall. My wife's Samsung Galaxy Z Fold 4 was having a hardware issue. It was easy to file a claim, and the deductible cost was fair. It took a few days to receive replacement device but the replacement appears to be new. So far, so good. Thanks for the great service.

I am very thankful I have this protection plan. With the 3 lines I have on my plan I have had several times I have needed to use the replacement. It's a decent price to replace, not really expensive. I will recommend T-Mobile to all my friends and family!

When my daughter lost her phone, she was panicked because teens live through their phones. Assurant made replacing her phone an easy and a stress free experience. Their response was prompt too, we had the replacement phone the very next day. Getting Assurant was a good choice for my family.

Overall it was an easy fix, I struggled to get my payment to go through with the automated system and had to start over via chat but it worked out in the end. Customer Support was very helpful and friendly and they sent a replacement phone right away. They made it easy to return my broken phone by emailing a label before I even got my replacement phone.

Lost my phone. Lee at the store was great in figuring out what to do to get me a replacement. Phone arrived quickly. The instructions to set up a new iPhone do not work if you do not have the older iphone to set up the eSIM. Trying to send a code to a device that does not exist is problematic.

Dropped Phone resulting in the screen going black with no access to setting. This in turn made it impossible to transfer old phone information. I filed an insurance claim and received a replacement phone within 2 days. Only issue was with the delivery service of FedEx. Recommended choosing a different delivery service for more accurate delivery time based on prior time of notifications from delivery service & it being a lot, longer time of receipt with no notification of the time change.

It was fairly easy to trade in my device cause they sent me very detailed description on where to go and how to go about trading my phone in so I can get a better one. I appreciate them for their hard work and dedication to keep all the customers happy.

When I broke my phone I had first went to T-Mobile then they told me to call since I had insurance. The setup online was very easy and the speedy replacement came very fast. The price for the replacement was great, better than not having insurance. I appreciate this company and their amazing service!

I have my phone as my daily usage for everything and the fold side screen protection from factory was detective, they send me a refurbished phone which is so far working. Phone damaged, had a refurbished, it works. Thank you.

I lost my phone and Assurant made it easy for me to get a new one. I thought it was going to be a long wait for Assurant to replace my phone but they made it very simple for me to process for a new phone. I really appreciate their help through the process.

The entire process of purchasing the new phones was very easy. The sales representative was very knowledgeable and friendly. Setting up both phones was a breeze. The available stock was on hand and prevented my wife and I to leave the store all set up. Trading in our old phones and receiving a refund was in my opinion a good deal. I would recommend doing business with Spectrum to anyone that inquires.

Very easy to use, and very quick to get a new phone. Clear instructions on what to do after receiving the new phone, Once the order is placed nothing to stress over except for when it comes, from being excited to get another phone that's new. So assurance is very good.

Please note difficulties stated plainly on previous page. 24/7 claim of customer assistance on the Google site is a load of malarkey. In trying to get help never got through to an individual. Instead always got a recording to call during regular business hours. It could be 8AM or 1PM, the recording was always there. An absolute troublesome pain in the rear.

Was easy to get a new phone for my son. The only problem is getting a receipt from US postal service in New Caney, but they finally allowed me to get a receipt as they were very busy and didn't want to argue with me. I hope you will receive the returned damaged phone soon! Assurant did their part.

Wish an adapter was included with the power cord, as now have no way to charge the new phone! I'd have thought Spectrum would have these adapters. Or perhaps told me where to get one. Now need to do more searching before phone loses its charge! Otherwise, staff was great, friendly, kept me company as I waited for phone to complete transfer.

Company iPad Generation 9 tablet screen shattered and Assurant went over and beyond to assist me with the utmost respect and understanding. I paid my deposit/fee and it was in the mail and I received it 2 days after my payment. They also sent all the materials needed to send the broken one back.

CSR who helped me was best services in T-Mobile store. CSR is very knowledgeable and patient. UPS provided best deliver services, deliver on time and device was protected well. Now, we are using device and everything is working well. I returned back to T- Mobile store when I got device and CSR Dan gave best services and helped me set up device.

Phone replacement, and I hope you had a nice day today. I was wondering what happened to you and mom. When you called her name and she was wondering why she called me back to see if she could help me out of the office and she was in that days of work for me.

First, I have to say that I LOVE the new phone. My life is on my phone. The turnaround time was a bit longer than I would have liked. I'll be sending the old phone back tomorrow or Monday (can only see 1/2 screen so it is challenging). I'm just waiting for my pictures and documents transfer to the new phone or my computer. But thank you, and have a Happy Thanksgiving!

We had a phone that broke and was replaced the next day after our call. I liked the way this operation went that the same day that the iPhone was replaced I purchased an iwatch and bought the coverage for it…. The salesman at Xfinity went way out of his way to help me…. Great people.

I received my replacement phone in about 4 days. I didn't have to haggle with the representative nor was I met with any resistance to fulfill my request. The service was great, my request was handled with care, instructions were easy to understand, and a very quick decision to replace the damaged phone, and the replacement phone was received much faster than expected. Overall, great service.

Experience was great but a $100 deductible for an iPhone 11 when the 16 has already dropped is a little expensive. The phone is years older. Why not do $59/$75? Paying $100 when we all know that model is subject to go completely due to newer models is ridiculous. Not to mention the policy keeps increasing all the time.

Phone quit. I called to get it replaced, but I also need to get the files from my phone. Can anything be done about that before I send it back? Other than that, the people were kind, helpful, and did everything to make sure I was served properly and promptly.

The Spectrum seller was very clear about the phone trade and he was in contact with me till I sent it. The transaction was easy and not cost for me. Also I got a good deal for two lines, cheaper than my old company. I got a fair amount for my old phone too.

Quick and easy to replace ... Website is relatively easy to follow and instructions for the return of old phone are great. Glad I have this insurance and will continue to get it every time I buy a new phone or device. Keep up the good work.

I received my replacement phone sooner than expected! The return label and box made it very easy to ship my old phone. Thank you so much! The customer service representative I spoke to was so nice, friendly and very helpful. I received my replacement iPhone and was able to easily pair my old phone with my new phone.

The representative was very helpful and knowledgeable. It was a very pleasant experience. I received my replacement phone in one day instead of two, the speed was very impressive. The device was exactly what I needed replaced. Fully accurate description. The condition of the replacement device was very good. I wasn't expecting cosmetically for the replacement phone to be that good but it was. Thank you very much for your service.

It was fast with the replacement. I had a new one within a week of me filing my claim. The replacement came with detail instructions to replace my damaged phone. I would recommend Assurant phone insurance for any one wanting a quick resolution. The replacement comes with a return labels so you don't have to provide any additional packaging to return the product.

It would be nice if I was able to talk to someone before and during the process instead of it being all automated. I had a question and had to go ask my service provider at the store. The store told me that I would most likely have to take it into the "fix" place but then everything was done by mail (which I did like).

It was fast and easy. The turn around time was fast and was nice to return in same box. The process was easy to do online and nice to be able to track claim as well. It was fast and easy to do online.

As I mentioned before, I was very satisfied with the experience and I am glad I have received my replacement phone. I do not have anything negative to add, I just hope more customers continue to get the support you have given me. Please continue doing a good job and happy holidays to all.

Shattered both sides of Samsung Galaxy S22+. Unable to turn on or off. Phone was inoperable. Difficult to file online or with teleprompts. I finally got someone on the phone to speak with. They did all the claim filing for me. I paid the copay. It was a rough start but it was finally done. Because it was close to the weekend and approval was needed the phone came the following week. Meanwhile, I ordered a new case and screen protector for the phone. Both came at approximately the same time. The old phone has been boxed and is ready to return.

I paid for an overnight delivery and was charged $30 but I didn't receive the phone until 3 days later. The customer service agent was very clear that I would receive the phone the next day. I also made it clear to her that I desperately needed my phone the next day.

Submitting the claim was very easy. I waited for the claim to be processed, but after 2 weeks it still had not been reviewed. I reached out to the Assurant chat feature and the person helped me immediately by processing the claim and approving a replacement. The replacement was shipped out within 24 hours. Overall it was extremely simple and fast, and I am very satisfied with my new phone.

Loved the experience! Can't recommend it highly enough! Accidents happen but it doesn't have to break the budget if you have Assurant! Get your devices covered and rest comfortably knowing you are secure! The whole process was so much easier and faster than I thought! Thank you for the excellent service!

Very friendly and very fast service. We have never had a problem with replacement of our broken phones. I wish you would offer cases, or protectors with a phone purchase, and or offer a discount for your long-term customers. Even a credit for a free movie we were thinking of going back to Dish to lower our monthly bill. Times are tough, you should show some appreciation for all of your loyal customers.

My old phone was messed up. I filed a claim. Had a new phone in about 3 days. I had very little problem getting it activated. It works great. I would never buy a phone without getting the insurance. It is worth it. I would definitely use this service in the future.

Without having the coverage for my phone, I would have paid over $400 for a new phone. Since my phone wasn't covered under the warranty, the protection plan help me secure a new phone with only a small fee. I received my phone within a day! The phone arrived and I was able to transfer all my previous information from my broken phone to my new phone with little to no trouble.

I have received excellent service since becoming a customer. Everyone that handles my services have been professional, make sure l am satisfied with the services prior to completing my concerns. As of this survey, l don't feel there is any needed improvements. I have never experienced any issues that were not resolved to my satisfaction.

Wasn't expecting mobile device to arrive so fast (overnight) but I'm extremely happy it did. I never received such expedited service but glad I registered for the insurance on my device. Kudos to you for providing such super easy steps to initiate the claims process as well as the super fast time it took to receive the replacement items.

My experience getting a replacement device to replace my broken device was quick and easy. It was easy to file the claim online. The replacement arrived in a couple of days and the directions were easy to follow to return the damaged device.

I lost my cell phone and without too many questions it was replaced. I just want to thank the insurance program because it helps those of us who happen to misplace it, lose it or have their cell phones stolen. When the cell phone arrived, it was easy for my son to follow the instructions included in order to activate it.

I really like working with Assurant. They make the process easy and it’s fast. Their customer service is impeccable. Thank you all for your service and time. Thank you for having other options available besides just chatting with a computer or filling out the form and being confused in the process.

The process was fast and simple. The only thing I dislike is the deductible. If I'm paying $18 a month for insurance take the deductible out of that money I've been paying just in case something happens to my device but the person on the phone was awesome. The time it took was great and the whole process was easy and super fast.

Going online to active the insurance claim to replace a broken phone was so easy. Even I, a un-text savvy person was able to fill out the process papers to file my claim. Once the form was filled out and submitted, it only took 3 business day to receive my new phone.

Everything was great except I received a phone whose line was new five years ago. I didn't expect the latest phone (even though that's what my mother got when she filed a claim), but something more up-to-date would have been nice.

Easily filed claim. Phone came the next business day, Monday. Set up was somewhat difficult but, done. Phone works great! There hasn't been a single problem since. I don't believe there is any single thing you could possibly change to make things any easier. Thank you so much.

Our phone stopped working, I filed the claim online and had a new phone the next day. There was no additional charge and the phone was easy to setup and transfer everything to. It would've cost me a lot more to buy a new phone. I would highly recommend this service to anyone it's available to.

The only thing somewhat unclear is the returning of the old device inside the same box. I have recently completed a similar claim and that is the only reason I knew what to do but even still that time there were no explicit instructions leaving me to guess and hope for the best.

I like the insurance but when sending a refurbished phone it should be checked for defects. Now I’m having to wait again because this phone isn’t charging.. Bought new cord but still won’t hold a charge. It’s frustrating setting up a new phone and waiting so when they send out one that won’t charge it’s time consuming.

I've already written a review on previous page and very extensive! Get your act together with in store customer support. The attitude is outrageous, and your phone inventory is next to nothing!! Where do metro customers go to purchase a new phone if none are available in the 4 stores that are half closed down, plus the Washington Blvd store can't even be called!! Just a high pitched dial tone when number is called!!

All was good except I needed the thing to open door to put Sim card in, would have been nice if it came with the phone. Other than that it came in good time, much appreciated. Thank you. Thank you. Thank you.

I moved my AT&T account to my brother's T-Mobile plan. When my phone was lost a few months later, 5 days were wasted by not having the insurance people tell me that it was incorrectly classified when that transfer took place. I contacted the insurance people and it took another 3-4 days to change my classification to 360, before waiting again to have the changes made and then waited again to receive the replacement phone via Fed-ex. It should not have taken this much time to receive the new phone. It took Jessica in the Tampa office, an account executive, to straighten it out, I am very grateful for her.

I had a great experience. The man I talked to on the phone about getting what happened to my old phone and getting a new device was very helpful and explained to me everything I needed to know. I received my new phone fast! I was actually shocked at fast it got to my house. Instructions it came with explained everything perfectly too.

After my phone was lost, the reporting process was simple and easy. The insurance company promptly sent me a replacement. The T-Mobile experts at a local store assisted with helping me to set up the new phone. All went fairly well and now I'm back to business enjoying the use of my phone and the great services that T-Mobile provide. Thank you for everything.

Dies fast. Is very slow. I just want my anytime upgrade that I pay extra. You could send me what I asked for. Would be great because I pay so much money to you guys month and I don't believe that what I got in the first place a refurbished phone. I didn't know I was getting that. Would be painful price for

It was very easy to submit the claim, for replacing our damaged tablet. The website was very user-friendly and easy to navigate. The device arrived at our home the very next day after the claim was approved. The new tablet arrived with easy-to-follow instructions. Everything worked out perfectly. Would recommend your site to friends and family.

I had a great experience using Assurant to replace my broken phone. The process was incredibly smooth and efficient. I contacted their customer service, and they were very helpful and understanding. They guided me through the necessary steps, and I was able to file my claim quickly. The best part was how fast they processed everything. Within a day, I received my replacement phone. The new device was in perfect condition and worked flawlessly. I appreciated the constant updates from Assurant, which kept me informed about the status of my claim and shipment. Overall, I felt well taken care of and found the entire experience to be hassle-free. It was a relief knowing that I could rely on Assurant to handle my issue so professionally and promptly.

When submitting the claim, representative explained the process. Replacement unit arrived quickly. Unfortunately wasn't able to activate as quickly, but it was finally handled when having to physically go to a Spectrum store. The inconvenience was due to needing a "new" sim card, which was there was already sim card that arrived with the "new" replacement unit.

My daughter's phone was stolen by her ex-boyfriend that we had a EPO and DVO against so we filed for a stolen phone and they sent me a replacement and now my daughter is very happy she has it back.. and we are very satisfied because after we filed and paid a little fee we got the replacement the very next day.

Claim was easy to file however my device did not arrive on time which caused an issue for me to work from home. The rep had a very difficult time setting up my new device. He was not very experienced. I had to speak to several people to get my phone activated correctly.

I had trouble getting data to transfer or be accepted by the replacement. It didn’t. Spent 3 hrs at Xfinity and then back in the afternoon. Ended trading my old iPhone 12 in. Not everyone is tech savvy. Good simplified directions or any directions are needed. When steps don’t match the screen it’s a problem.

I had the unfortunate experience of replacing my phone twice in the last 4 months. Each time the process has been smooth. My replacement phone arrived very fast. If or when my phone breaks again, I will be confident in the replacement process.

My order was handled promptly and efficiently. This has been one of the best experiences I have had when replacing a device via the insurance company. I will gladly recommend this company as well as T-mobile to all family and friends. Even down to the delivery and the quickness of the delivery. I really hope this company gets the credit they deserve for being one of the best companies I have had the pleasure of working with!

Headset needed for replacement phone and SD card storage space needed. Otherwise the replacement time and transfer was fairly easy with a few hiccups. It only took 1- days to receive the replacement phone. Instructions to transfer SIM card and data were clear, but took several tries to stay connected.

It was very friendly and very helpful having this service available to me. I would definitely recommend getting insurance on their phone to anyone and everyone! It really helps with reducing the stress of losing or breaking your phone. It was easy to replace and I was guided by Assurant employees, so the experience was less stressful and went very smoothly.

Claim experience and new device were excellent. Shipping process to receive device had unnecessary errors and delays in shipping. Device was re-routed to UPS store instead of delivered to address, then when I attempted to pick up at the UPS store, they had already forwarded to my home address and I had to wait an additional 3 days to receive the device.

They kept looking to find out what was wrong where it went wrong, how it went wrong and decide to have to re-send me another phone since I sent the other phone that was wrong back to them. We work with each other very patiently and we got success out of it in the end and that’s what we wanna do. Work together And solve the solution. Great job all around.

My trade-in experience for my device for simple and my salesperson made the transaction easy for me to understand. They were very professional, knowledgeable and polite on the phone. They were able to explain to me what I could expect as far as my bill, my trade in price for my devices, and smooth transaction of transferring our numbers over to our new devices.

My phone was damage and due to having the proper insurance. I was able to get a replacement device in a timely manner. I was able to get everything transferred over to my new device with no problems. I recommend always having the insurance in case something happens and you don't have to worry about spending a lot of money or nothing to get a replacement device.

The problem I had with my phone wasn't a clear option but I chose the best fit to file my claim. Filing the claim was quick and easy, everything is clear to understand. The shipping service is very fast, I got my replacement the next day! 10 days seems a bit short to return the old phone.

Spectrum rep assisted with insurance claim when device arrived needed instructions on how to set up phone like installing sim card and I did not have a tool to install sim. Please include tool for future claims for others. Online rep did assist in the chat. For future claims I recommend the tool and clear instructions on what to do when the new device arrives.

When I called to state buy phone would not charge more than 15% I know I had ins. However I was very please to know I did not have to buy another phone and to receive it within 2 days it was amazing. I called to speak with an employer who took the time to help me set up my new phone. I will always keep my device service with you guys again. Thank you.

Once choosing my new phone the process of returning my old phone was very easy. Everything was straightforward throughout the process. Highly recommend. All questions answered promptly. Very easy to follow the instructions. I'd be happy to do this all over in the near future. They're much easier to deal with than those big cell companies.

Contacting the insurance and getting instructions were easy. The new device was a day later than I had hoped as the old device was decaying. Returning the old device was simple. As for setting up the phone, I was grateful that the Spectrum Store staff was so efficient and affable. I was disappointed to have to find a third party vendor for the case and screen protector.

Thank you for your quick service turn around! I appreciated the email to let me know when it shipped. Received my replacement phone in 2 days! This was my second time needing to use Assurant and both times it was fantastic. The replacement phone even had a few updated features which I really like. Thank you so much!

The process for making a claim and receiving my phone was easy. No strings attached and no hidden gotchas. As long as there's no hidden issues with replacing a device, I plan on keeping my plan with this service. Pleased with the level of importance of my claim. Definitely a plus in today's world, as we move forward in daily use of a cellular device.

Customer service was impeccable. I had an issue with apple and was going back and forth between you and apple and when I called you for like maybe the 3rd time I got the gentleman that took my call and finally stopped my issue with resolving it. Thank you again to him.

Received more than expected for this item and it was easy to ship. Shipping label was provided along with clear instructions. Trade-in amount will be deducted from my billing. Would recommend trading in device for new device. Really good trade-in program.

The replacement and the ease of filing a claim was good. I did not receive a like replacement because my old device was a high feature device. It had a pin like the Samsung Galaxy S24 but the device they sent was an S2. I would have liked to have known that the S21 was not comparable before the replacement was sent.

Great process, very fast and efficient. Monthly premium is a bit expensive but much cheaper than a new phone! Thanks Assurant and Xfinity for providing this valuable service. My family and I will never purchase a new phone without insurance. We have had to file several claims and it is well worth it!

Even though it is not possible to speak with someone on the phone, it was easy to complete the process online for my replacement phone. I would have liked to ask some questions regarding my second phone replacement, but that is not possible when you cannot speak to someone. Thank you for the replacements phones and the quick turn around time.

I bought multiple devices and the process was quick easy and didn't break the bank!!! I have never had this awesome of an experience with cellular device purchasing before! I have recommended Spectrum to multiple people already! The trade-in value for one of my devices was very acceptable! I have been with multiple cellular companies in the past and this by far has been the best.

I received a new phone the next day. Very fast and I also had a representative help me on the phone and walked me through the process. Was a very easy process in a stressful situation. So glad I had the protection 360. Only had a $99 co pay. I recommend having this protection on your valuable devices.

It is Worth Almost every penny! Lol. They made it so simple. I did nothing but give my name and number. We will see if they pull some move and say that my old phone got lost, or a dog ate it. And bill me for the full price, when there are only 3 more payments until the phone is really mine. WE Will See BUT I think everything will be awesome like it all has so far.. Chris J.

Phone arrived next day after making the claim around noon the day before. Only difficulty was with the new SIM card, it didn't work immediately so to save time I just replaced it with the old one from my broken phone. The new phone looked brand new. In the past it was evident that the phone was refurbished. I was able to make the claim by just searching for Assurant Insurance and did not have to go through T-Mobile.

Assurance Reps were helpful and efficient. My phone was cracked on front and back which required an insurance deductible cost. Assessed issue and quickly described options. Immediately began to process a claim and explained cost. Replacement phone arrived within days with instructions for returned damaged product. I did choose to go to the carrier location to setup my new phone, but that was also a great experience. Overall excellent experience.

Making a claim was easy. After answering a few questions, the claim was done and was shipped asap. Shipping was very fast. When I received the phone, it came with details on how to return the bad phone and it was just as simple as making the claim. Thank you.

The process was very easy and fool proof. Very grateful for this service and happy that it was so easy and fast. The only thing I can recommend is to add more options on the claim itself for what the issue is. I have a galaxy fold 4 and was unable to put damaged inner screen as an option as that was my problem. But that was my true only issue.

I have not received confirmation of receipt of broken phone. I would like an email or written correspondence to inform of said receipt of phone. So when am I to receive this confirmation? I would appreciate some response to this.

Speaker phone doesn't work, and it's constantly going to home screen on its own while I'm using applications. Also, the steps to have my SIM card activated were not correct. I had to go into a store and leave work to have someone from the store call customer service just to verify my PIN. It was very inconvenient. The customer support you can't even understand since they're in another country. Worst experience.

Decided to purchase the iPhone 16Pro for myself and my husband. Thru Spectrum/Assurant, we were able to trade in our IPhone 13Pro Max and receive a reasonable amount and transfer all our information. They also provided an extremely ease way for us to mail our 13's back to them; a plus in my book.

It just isn't fast enough delivery in today's world where even trying to get verified with my carrier requires a TEXT and with no phone it's hard to live without a cell phone. Even my employer needed to send me a text and banks. It's just so hard to not have a way to check things without a phone. I appreciated the upgrade because my phone was so old.

I had to replace 2 phones within a month with freak accidents. No problem at all. I had to pay the deductible twice but that was the worst of it.. Glad to have the coverage, and both phones arrived within a day to replace. I did have to go to the store to get some transfer help but that was fairly easy as well.

This was excellent. This was excellent and I recommend to people this business with Spectrum. They are so confident. They respect the prices they give to clients. And the bills came exactly they took you. I am recommend this company a 100 percent.. I love spectrum.

Only thing that could be better is being able to handle the exchange in-store, but no complaints on this side. I filed the claim, received the replacement phone, and sent back the damaged item all within 48 hours. It was a good experience and everything went off without a hitch.

Lost phone. I went to the T-Mobile store and they helped me. I was there less than 30 minutes. I received my replacement phone the next business by 10:00 am. I went back to the T-mobile, once again I was there less than 30 minutes. I did not lose any information from my old phone. Great customer service.

I was told my phone was still under warranty and could be replaced. The process to submit claim took slightly over an hour. The replacement phone came within a few days. However, there were no instructions in the box with the phone regarding set up nor returning the phone being replaced.

Exchanged my phone number is **. T-Mobile representative could not transfer the information from my damaged phone to my replacement phone. There was no manual nor charger shipped along with my device. Gabriel, suggested I spend an additional $42.00 or more with someone at the Sedano store who knows how to work with damaged screens but I didn't have the extra money after paying my insurance claim deductible.

The replacement process was easy to use and my replacement phone arrived quickly. I've done many insurance claims on this site because my daughter has lost several phones in the past few years. I have no complaints about the service and can't think of any way to improve it.

The fact that I was able to get a new phone delivered in 24 hours is incredible! The price was very reasonable too. I thought about having the phone repaired, but the insurance claim was actually cheaper! I live remotely and have trouble with deliveries occasionally. I was blown away by the customer service I received. Thank you again. New phone is working perfectly. I will definitely use this service again in the future, but hopefully I won’t have to. :)

I purchased a cell phone through Spectrum and traded in my new IPhone 13. I was assured I would receive a $280 credit. I mailed the phone on 8/5/24 and Assurant received the phone on 8/8/24. I have called spectrum several times the past few months and keep getting the runaround from Assurant and my rebate. They obviously are a deceptive company and by all means basically stole my new IPhone 13 I traded in. I’m seeking legal counsel ASAP because after 4 months it’s ridiculous.

I had a great experience using my insurance to claim the damage to my phone. IT was seamless and very easy to navigate the process online. My phone arrive quickly and the new phone is working great. I received tracking information and updates throughout the process to advise where the new phone was.

There is nothing to improve on, since you can get your replacement phone in a couple of days shipping. The whole process is making the call, receiving the replacement a few days later, and shipping defective device back to them. That's it! It cannot be any shorter due to shipping times.

At $120 for my phone. And $10 a month for insurance... It turns out that it's not much more expensive just to buy the phone itself after a while. Plus my phone being lost were stolen. My bank account May have been compromised so I needed to make a cash payment which there was an option at the store but the store does not honor the option for payments for Assurant. All instructions for clear when I got the phone. The instructions were to take it up to Metro by T-Mobile and have them program it because there was no SIM card that came with it and I was not given a QR code for a ESIM. Good thing was Metro by T-Mobile waived the 25 or $30 fee for activation.

My son had lost his phone during Halloween in another city. As we weren't sure if the device would be found or even be of use, I started panicking at the thought of buying a new phone, as we didn't have the income to purchase a new phone right now. I had forgotten about the insurance, but extremely grateful I had in fact paid for it! The replacement device was much more affordable for the deductible and we received the new phone within 3 days. Upon arrival, it was also simple to set up. Although we had a minor snag, I was able to contact customer service and have the issue fixed quickly!

Tyler was very helpful. He explained why my bill was high and what I owed on my phone. He also told me how to exchange broken phone. He also told me how to lower my bill by adding my cell phone account to the account that's at my residence. Tyler was again was very helpful. The broken phone went in the mail today, I hope I won't be charged for anything as I'm just feeling better about Xfinity. Thank you.

I was very pleased with my transaction to replace my damaged phone. I have used this service before. It is seamless. The customer service agents are nice and helpful. I would recommend this service to friends and family.

The process to get a replacement phone was simple and easy. The replacement came very fast and service was excellent. The replacement phone itself is not the best quality because it keeps freezing up. I think they need to take time to thoroughly examine the refurbished phones before sending them out to customers.

It was only 3 days past when I requested a new cell phone and I got it from the mail. I am really happy with this fast service. I started using it right away and it felt a big improvement from the old one. I am always have relied on TMobile since around 18 years with them.

Had a very easy and successful experience. I would not change how the employees do any of this. It was such a relief knowing that I have a great insurance team who can help me when I have a problem with my cellphone. Everyone I spoke to was extremely nice and very very caring and got me to the correct departments. It also was not a long wait time.

The process was very easy, I did it all online. The device was shipped quickly and safely. The instructions were clear and it was simple to ship the broken device back. I would have liked a confirmation they received the device but otherwise I can not complain! I have had a previous claim and it was just as easy.

Made an insurance claim to replace a phone with a cracked screen. The mailing of the replacement phone was pretty quick, I received it within days, but needed help in actually fitting the SIM card into the phone tray. Went to the local T Mobile store to get help and transfer over all information from my old phone.

Replacing the phone was easy. Receiving the new one was easy. However when I received it getting it set up and working was not so easy. I followed the instructions but for some reason it wasn't working at all so I had to call tech support. And they actually walked me through the set of of the new phone. Thank you.

My device was destroyed so I couldn't use the old phone. I used the computer assistant through T Mobile to add a physical address. The computer was quick and easy to communicate with. Then quickly got me in contact with a real person. After getting in contact with a real person the back and forth conversation was concise. Also the responses were quick and easy to understand.

The claim and delivery was very easy and quick, very happy to be part of T-Mobile. The return of the device was also a simple process which made things super helpful and fast for me to do. Very happy to be a T-Mobile customer and I highly recommend your services!

Directions were clear and concise. The process of needing to order a new phone was also simple and easy. I was left with little questions about how to send my damaged phone back. The new phone I received was better quality than the one I previously had. The time it took me to receive the new phone was also with a reasonable amount of time.

Having insurance on your cellphone has been a life saver for our family. Although delivery is not always error free. I will continue to keep insurance on my cellphone devices. You never know what will happen and when. Customer service has always been very helpful and kind. There has never been an issue with customer service.

I was worried about both getting a refurbished phone and not having a phone for several days! After filing a claim I was shocked to be holding a flawless Samsung Galaxy S24 in a little over 24 hours! I was truly amazed how easy it was and even more so when I filed a claim fairly early in the morning and received a replacement the following day in the afternoon!!! Thank you for your unbelievable service!!!

It was a replacement of my cellphone it went smoothly, zero problems.. I am happy to have this service, I got my device in a couple of days, they were fast with the shipping of the device, The website was easy to understand, and easy to answer all the information needed. I highly recommend this company..

Staff at T-Mobile was excellent in helping to file the claim and returning the damaged phone in the box provided by Assurant. Very happy with the replacement model. The new phone is working well and now has a brand new heavy duty case on it. Pleased with the experience....

My experience was great. After filing claim, process took less than 30 min to be approved and shipped to me within 24 hours, free shipping by ups. I was also happy to see that I actually received the upgrade from what I had which was pretty amazing. I haven't noticed any extra charge to my account for that, I was assuming that they no longer make the model that I had previously.

My phone fell off a nightstand and the curved edge of the phone got hit and it spidered across the entire screen, rendering the top half mostly useless. Grateful that I opted to carry insurance that I'd considered cancelling at once point, I put in for screen replacement. After attempting to get it replaced, through no fault of the insurance, I called the insurance and explained the situation with screen replacement and requested to replace the phone.* We walked through the process, I paid the the fees, the phone came and it is a new phone (not refurb) and the same color I had originally. That was unexpected, but nice. Overall it was a good experience and I'm glad I kept the insurance. *The repair shop was short-staffed, really behind on fixes, said my particular phone takes at least 3 hrs to fix, and I'd have to leave it overnight, but I need it for my job. It was a bad situation all the way around. Didn't have a spare phone laying around that I could use as a backup.

I was able to call in to Assurant program and got my damaged phone replacement with the same exact model which I owned. The deductible of $99 + fees are reasonable. Once I received my new replacement phone, I was able to transfer all existing contacts, apps to my new phone and then sync everything from my iCloud account. Thank you.

Replacement was quick and easily arranged. Well handled. Replacement phone was rapidly mailed within 48 hours. Very much appreciated. Cost for replacement was in accordance with agreement. The telephone is important in my work and rapid replacement is important. Thus, the rapid replacement was much appreciated. The insurance agent was polite and concerned. She took the details exactly as available and was supportive in arranging the replacement. This was much appreciated. Staff service should be complimented. Many thanks to all.

Was very easy. Phone came very fast. The only thing I was change if I could was the price for insurance. I think if you pay every month for insurance phone should be free or close to free so it is easier for people to get phones if it is broken or lost.

Everything went just perfect. Filed the claim one day and got the new tab with the next. Very easy to set up the new tablet and very easy to return the broken one. Very impressed. Would recommend your insurance to anyone.

Assurant owned InsuranceClaimCheck.com is horrible! Assurant owns InsuranceClaimCheck.com which processes insurance claim checks for mortgage holders. After filing a claim with our insurance company (State Farm) following a storm that damaged our home, we received multiple checks from State Farm to cover the costs of the repairs first tree removal, then water mitigation, then asbestos abatement, etc. Each check was made out to my wife and I as well as our Mortgage holder. Before cashing the checks, each check had to first be sent to InsuranceClaimCheck.com who would require an inspection followed by 21-30 days to do a simple endorsement.