Assurant Phone Insurance Reviews

Very quick and safe delivery of replacement device. I will use this service when my device is damaged in the future, the packing and shipping container will prevent damage and you will receive a undamaged phone and accurate instructions to get the phone up and operational as soon as possible.

My son's phone camera lens was cracked and the front display screen was cracked too. Called and spoked with Assurant representative to place the claim from February 27. The staff from the very beginning was very thorough with establishing the claim. Called back to follow up the claim and told me that my son's iphone was still not disable location device. The second person did not walk us through to make sure because he said it takes 24 hours to make sure it was disabled as compared to the third person who had helped us and walk me through step by step and literally stayed with me over the phone to make sure the device was disabled rather than waiting for 24 hours. I appreciate the third person who had helped me.

This entire process from start to finish was extremely easy and pleasant. The new phone came within two days, the instructions were very simple to follow to transfer data and make the broken phone ready for shipping. They even gave a 10 day grace period to allow for transfer of data. Came with a prepaid box. You just have to drop it off at the post office. Extremely easy and pleasant experience. I highly recommend using the service.

Process was very quick and I am satisfied with my service. I also received my new phone in a couple of days. Only struggle is that I didn't have the key to remove sim card. But luckily I found one from my old phone. Other than that I would highly recommend this service..

The experience was easy to get phone. The uploading was time consuming. The phone itself I believe is defective from Samsung. I have several friends with the same one, experiencing the same issue. When you open the fold phone a black line started down the middle and continued to get wider.

Phone kept flickering. I was able to run a few troubleshooting steps but this did not resolve the issue. Further discussions with those in a nearby T-Mobile office confirmed the phone needed to be replaced. I received the shipping box fairly quickly with instructions on how to return the damaged device. Transferring the data and contacts from the previous device to the new device was straightforward. I was able to sent the damaged device back on 03/18/2025.

Was easy to do, just had an issue with wasting a day waiting for the package because I thought I had to sign, when I did get it I didn’t have to sign for it. I also think you guys should allow for drop off to happen at nearest T-Mobile and not just the USPS store. Makes life easier when you have to go inside at T-Mobile anyway!

Employees were very helpful in getting my service and new handset restored is promptly as possible without delay. Thanks very much. It was greatly appreciated in the future. I would recommend there's premium handset protection to anybody. Regardless of how much you think it you don't need it. Trust me. You need it. Trust me, you can use the handset protection. I know I didn't think I would need it but glad I had it

My phone fell out of my hand when a dog jumped on me, when I picked it up I noticed my screen had cracked and I was unable to see who was calling or texting me that's why I had to get an replacement phone. Would appreciate it if phone could have been replaced at an T-Mobile store.

Satisfied with the services and speed of replacement and the help given on the phone. I needed to send the replacement phone back as my original phone began working so now I am just waiting for my refund to hit my credit card of $50.00. I would like to be able to speak with a clearer speaker of English but I was satisfied nonetheless.

Replacement process was easy. Filing a claim was quick with the help a Google Fi representative. Shipping was fairly quickly. Luckily I had a backup device to use until my new phone was delivered. Would recommend Assurant to anyone looking for insurance on a phone. I kept coverage on my new phone that I received in case I had any issues with it.

I was extremely pleased with the services I was provided by your company, you saved me a lot of money and time helping me replace my device and I will continue to use your company for all my phone insurance needs! It's safe to say your customer service was immaculate!

I had my phone stolen during a moment of inattention and felt terrible, like I had failed and let someone take advantage of my inattention in a public place to take my phone. I didn't even think of my insurance originally. When I went to my phone dealer, they confirmed I had paid for the insurance and that I could get a replacement. Fortunately I had all my data on the cloud, so it is almost like I never lost it.

My replacement devices arrived on time and everything was easy as far as setting them up and they both are working and all and the stuff to send the old phones back to y'all was easy as well and it didn't cost that much at all to have both of my devices replaced.

Very satisfied with the replacement. Did not expect to pay the amount to do the claim. Everything else was great! I had to go to one of the metro offices to set up my phone because I did not understand how to do it myself. In the future I would like to be able to transfer everything from one phone to another. Maybe staff at Metro can help me do that.

I lost my phone and the app was very easy to navigate to file a claim and how quickly a new device was shipped to my door. My claim form was easy to fill out and any costs based on incident was easy to have processed. I love the ease of the app and how quickly the response.

My son lost his phone, we went to an Xfinity store. The representative was very helpful. We attempted to use an old, unlocked phone with no success. Processed the claim. Received the replacement phone. Went to the Xfinity store. Activated the phone through the Xfinity app. All is right again.

Assurant sent me easy to follow instructions to follow to remove my personal info from the trade-in phone, and gave me a fair estimate of the trade-in value. I was able to return it to a local UPS store nearby, with several options available for that task, and was later given an even larger trade-in value after they inspected the unit, which will be applied to my account. It was convenient, easy, and very fair. I would recommend this option without reservation.

I was able to file a claim and receive a new device with ease. It was a quick and easy to understand process. I would've liked to receive the replacement a day or two sooner, but all told I'm grateful for the service. I did have to pay a $300 deductible.

Y'all did a excellent job. I couldn't done it without the customer service help me with the SIMs card and she did such a good job. Thank you. I was on the phone for maybe 20 minutes before I got the toddlers and then after that and going to talk about 5 minutes to sit on an issue.

The replacement phone ended up working with the help of a T-mobile specialist. I do feel that this process could have been made easier had I actually needed to refund as I thought. I did get a defective replacement at first but they did send one that was working the second time.

We filed a claim with Assurant and were amazed how quickly the claim was processed. There was a slight delay to receive the replacement phone since we filed the claim over the weekend. We are so thankful the new phone was received in perfect condition. Without the Assurant coverage, we would be without a working cell phone.

Excellent! It was here the next day or the day after! Everything I needed was supplied and all I had to do was switch out the SIM card!! EXTREMELY PLEASED! I love the simplicity of the entire transaction. Thank you so much for your prompt attention and your customer service.

I walked into a T-Mobile store and they helped me with getting a new phone. I received my new phone in 2 days. That was very fast service. I talked to a couple people over the phone afterwards to set up my phone and asked if I needed to return my old phone. They talked me through everything and I appreciate their patience. Thanks!

It's easy to file claim and get approved and you will receive the replacement very soon. Like I applied for the replacement Sunday night and got approved Monday and they overnighted it and I received it Tuesday.

Stolen phone was insured. Replacement phone was replaced two days after claim. I was not aware that I had to pay a deductible fee when I purchased the insurance. That was a shock and very disappointing. The only good part of this issue was that when I took my claim to Spectrum they were very accommodating...

Cell phone could have been shipped faster using the same shipping company, (FedEx) that option should be offered. Many customers would be willing to pay extra for that choice, because a cell phone is a vital part of today's society. I wish I would have been offered a faster option.

Fast shipping, easy to replace with broken device. Would highly recommend others for this insurance policy. Also provided a shipping label so no shipping costs. Very good customer service. Keep up the good work guys. I hope you guys have a good day. Thank you for your services.

I was waiting for a new device, not a refurbished one. When you pay Assurant you are expecting that in case a claims issued, a new device will be delivered, not a used and refurbished device. Other issue was the time to receive my replacement. The time passed to receive was too long.

Great and easy. The customer service was very easy and the deposit was made from my debit card. I had no issues. Everything was very secure. They were on point in my replacement arrived on. The website was up-to-date in the text messages I received were up-to-date also with the arrival of my new device.

I am really pleased the way my claim was handled, very professional, the time to resolve my claim was great, very short and fast. The turn around didn't take long, the process was smooth and painless. Pleasant transaction. The replacement did not take long, costumer services were excellent, I would recommend this insurance to any body..

The replacement phone was delivered within 3 days of submitting the claim to Assurant. All data was easily transferred from the old phone to the replacement device. We have had the phone for a week now and everything is working as expected. I hope to not need the insurance again, but this was a great experience.

My phone died, I wasn't able to se anything or do anything (my work is 100% in my phone, and clients I managed there). The new process were I can't go to the store and get the new or a repaired one... doesn't work for me at all. 5 days until I receive the phone for me just don't work. I lose business there. They just say "you need to wait until we send it." ¿Do someone understand how important a phone can be to business people? I actually didn't enjoy my waiting experience and the attitude of employees that were not understanding the situation.

I had an amazing experience with Assurant’s customer service for my cellphone insurance claim. From the moment I reached out, the response was incredibly fast. The technician who assisted me was not only quick to resolve my issue but also extremely helpful and knowledgeable. They made the entire process smooth and stress-free. I truly appreciated how efficient and friendly the service was. Highly recommend Assurant for anyone looking for reliable and hassle-free cellphone insurance!

Your supervisor Debbie needs to be training your other employees on not only what to do but how to do it. She was extremely helpful and really pleasant. Xfinity is using employees from another country and they are really hard to understand. She was a breath of fresh air! Your bot needs some help too.

Very happy with the situation being taken care of, thank you very much your company is very professional and knowledgeable and helpful and I appreciate it and will recommend you to others because you deserve it. When I needed your help you were there. Thanks it's very much appreciated. I was very impressed by your professional support and kindness and I appreciate that, being without my cell phone was very stressful to me and you were very helpful in resolving my problem and got me a resolution faster than I thought you would.

My experience was difficult when I was the line with customer service and that call was disconnected. So I ended up figuring out the rest on my own prior to the call I was on because I was using the phone that was need activation. I had to use another phone to do so.

During a heavy rainstorm my phone slipped out of my wet hand into a puddle of water. It was waterlogged and damaged beyond repair. Assurant had an exact replacement model and, in my hands, the next day and was making phones within a 24-hour window. The claim process was all online, user friendly and took less than 15 minutes. Overall, a 5-star experience.

Great experience, quick recovery, easy set up, couldn't ask for an easier experience. I would gladly recommend getting the insurance option if you purchase a phone because you never know what can happen and without insurance, you're paying a lot more to get back where you started.. Pay the extra ten dollars for insurance. It's well worth it.

My cell phone was not charging properly. The port was jammed and would not take a power cord. I visited my local T-Mobile and the worker helped me through the process of filing a claim. Cell phone was delivered the next day and followed the instructions on how to import my apps. Everything went well except I could not dial out and text. I went to the T-Mobile store and she send I did not have a sim card inside. I gave her the sim card that was provided and all was fixed.

I was able to file my claim easily. I was able to follow progress and communicate, without any problems. I, asked for clarification regarding my claim on Chat with a Representative. He, provided excellent service. My claim was processed within less than 24 hours and received my new replacement device in good condition, within 24 hours. The instructions how to proceed disabling my old device and activate my new. In addition to, returning my damaged device back to the Originator, was detailed and precise. No complaints.

The process to replace the phone was easy and straightforward. The process was done on the T-Mobile website. I received the phone in 1-2 days. The only down side was the additional fee to get the replacement, which was $260.00.

My phone wasn't really worth the deductible. They said my phone trade-in was 100$ and my deductible was 50$ so it really didn't benefit me at all. I still owed 600$ on the phone. The employee at the local store was very helpful and got me the resolution I needed.

Replaced phone # **. My husband's name but above information is account holder. Instructions a bit misleading in pkg. All files uploaded to iCloud first, then steps followed to delete defective phone. Had 2 Factor Authentication thus sent text to his number but his trusted # was his own cell # & couldn't pass by 2-Factor Authentication. Contacted Apple who assisted in turning back on defective phone to obtain code for authentication. Then able to connect phone # to new device. Still had to contact Xfinity because of SIM Card. Couldn't use new SIM card provided. Used SIM card from defective phone which brought over all contacts, messages, etc. In the end, after about 3 hours we got completed. Mailed back the defective phone too.

Was a good time, I had no issues and the phone came so fast. Made me extremely happy. The only problem I had was that stores don't sell a case for my Google Fold in-store so I had to wait for a case. Would be nice if there was a way to implement.

T-Mobile makes the claims process for damaged phones quick and hassle-free. Their online system is intuitive, and the steps are clear, allowing users to easily file a claim and track its progress. Customer service at Assurant is responsive, providing helpful support throughout the process. With a streamlined approach Assurant ensures that getting a replacement is as stress-free as possible, making it a smooth experience for customers. Thank you very much!

After an exhausting week of searching high and low for my misplaced watch, I finally decided to reach out to T-Mobile, bracing myself for the reality of having to purchase a new one. To my absolute delight, the representative informed me that I was covered by insurance and qualified for a replacement. The entire process turned out to be not only seamless but also astonishingly quick. When my new device arrived, I was genuinely impressed by how effortlessly everything fell into place.

I had inadvertently dropped it a few times over the years and then one day the screen was just blank and very colorful. (I don't use it very much and still have a landline at home and mainly take it with me when I am going in the car and when I go running.) I went down to my local T-Mobile location and they were incredibly helpful, knowledgeable and simply very pleasant. They asked if I would like to upgrade to one of the newer type of phones and I said I just wanted another flip phone and that is exactly what they ordered for me and which I received within a few days.

My phone was easily replaced with no hassle. I had a damaged power button that left my device inoperable. The new phone came quickly, within two days. Grateful for the Metro store along with the coverage provided. The packaging was very clearly labeled, all instructions included to return my device that was damaged.

Very positive experience with the online ability to order a replacement phone. Shipping time to receive new device was okay, in the future would like the option to pay for expedited shipping. Overall, the Assurant replacement process made a very bad experience of needing to replace my phone and less stressful experience.

I hope you don't change anything. It's very easy right now. The person who took my claim was very calm and personable and very friendly. I will always continue to have the insurance. You never know what can happen day by day.

The person who I bought the phone from was smart, easily understood, knew what she was doing, easygoing, understood what I told her, received and gave back my personal items, set up my new phone as quickly as possible, she was able to put my personal items from my old phone and put them on my new phone, in other words, she was excellent.

Like I said when you pay for insurance on your phone for years then have to pay more to get it replaced isn't fair. But everything else was great. The time it took to get the phone was excellent. Customer service was great too, and you gave enough time to get it back to you too. Thank you.

I had no trouble navigating the site for my return. It arrived the next day and I quickly had my things transferred and then sent my broken phone off in an address postage paid envelope. Very easy from start to finish. I would recommend this to anyone. The new phone is very much updated in all areas now. I am not sure of how to use some of it but I have it if I want to use it.

I had upgraded my phone & a few days later had a seizure and dropped it the phone went one way I fell. I had to go through hoops to get it replaced even though you guys seen where I had just gotten the phone and paid for insurance it still took 5 days and also be straight forward with the customers instead of sending emails day after day asking for certain things when asking for it all at once will do.....

The process was easy to follow, and the representative was informative and courteous. The steps that would take place were explained. Once received the new was taken to T-Mobile store and activated. Link online was easy to follow. I have told friends the process was easy to do. Thankful for the quick turnaround.

It's was so very easy and nice and it was non stressful, very helpful in fact just wonderful. The T-Mobile member on the phone was so very helpful. It's just really nice to have a company that is understanding and helps with no problem at all just amazing. The app is also very helpful I understood what steps I needed to do, and it was stress free!

Upon receiving my new device, tried to follow instructions in the package and called the number listed to activate my sim card. However, the representatives with whom I spoke told me they were unable to activate my SIM card. Because my the phone number was not active, which makes absolutely no sense whatsoever. Because of this, I had to go in-store to have my device and SIM card activated. This was absolutely unnecessary and a tremendous inconvenience, not to mention that it made absolutely no sense at all. I have activated SIM cards for prepaid phones, so I know that it's not only possible, but standard procedure to use the IMEI and SIM numbers to activate service. My experience with customer service was incredibly disappointing, irritating, and frustrating. If your service didn't offer the great features that it does (lifetime screen protector replacement, screen repair, etc), I would not recommend your service to anyone based on my experience with your call center.

Phone rep agent efficient and courteous and was willing to accommodate my travel schedule by shipping the replacement phone to my destination instead of home. The phone agent answered all my questions and reassured me that the phone would be the exact same model, as I did not want to learn a new phone while traveling away from home. I've used Assurant before with a different cell phone and knew I could count on them to not let me down. My phone arrived in 1 business day and was waiting for me when I arrived at my destination.

Phone replacement was quick and effective. I am happy to have a working device. It was shipped overnight and in 2 days I received my replacement. I am very sad about receiving a phone that was not the same color as the one I sent in though.

After have had to use the insurance claims before -- this time was very different. From logging in and inputting my initial claim all the way to the end. The device was sent overnight and I was able to go to a location and they help me install the sim card.

It took no time to register the claim. Representative was eager to help in a timely manner and assist me with much patience. Very appreciative. Thank goodness for the insurance I pay. I did get a bit frustrated attempting to set up the phone myself until I spoke with the assisting agent. Was reactivated in no time.

Everything went very smooth from filing my claim online to receiving my new Samsung S25 Ultra phone the next day. It took only a few minutes online for my claim to be processed and approved. I was able to transfer everything from my old phone to the new phone in under an hour.

Thank you for a easy and smooth replacement. Very stress free, and I appreciate that because I was already stressed that the device had broken. Not only did my son receive a replacement device but the support that was given for the easy transition from one device to another was great.

Great service, speed of delivery and ease of website use. Will use again on another phone in our family's plan. Did 2 different phones at the same time. Only thing I dislike is the 100 dollars for plan but at least I know I'm getting a good phone in return.

I had a great experience with the representative and with fast shipping but the device doesn’t work as well as I had hoped. The battery life isn’t very good and the screen doesn’t fully work all the time. The phone also overheats and shuts off. Thank you all for your hard work to make us customers happy.

My phone was destroyed when it went to the metal scrap yard. One day later I went to T-Mobile store. The guy in the store filed a claim me. He also gave a new SIM card so I was able to use my older phone. Three days later I got my replacement phone. The whole process was easy and it only took about thirty minutes.

Overall great experience, thank you. The only issue I had was the person in the store who said my claim was filed in the phone was shipped to me was wrong. When the phone did not arrive, I then called and they said I had to approve it and pay the deductible first, but the person in the store did not tell me that.

My experience was awesome. I filed my claim online, it took me about 5 to 10 minutes then connected to a live agent who was very helpful, knowledgeable and professional. I got my claim approved really fast and made the deductible payment. The next 2 to days I received the replacement phone. Thank you!

I had dropped my phone and all I could see wrong with the phone was a green line across the screen. I told the representative this and I also told her I was not a cell phone repair technician so I am not sure if there was any other damage. She put me on hold and quickly came back and said she needed to transfer me back to TMobile. They denied the claim, stating the damage was internal and my coverage was only for external damage. TMobile said I had to go to the store and have the phone examined. Of course they were trying to sell me a new cell phone.

My phone work good but I couldn't touch the glass to receive anything so I took it back to the place where I purchased the phone and I had to call the insurance company myself there the second party who handled the claim. It was taken care of. It took me a week to get my message across but the problem was handled overnight.

Everything was excellent and the representative was most helpful. The phone came the next day without fail. I have an old model of phone; however, the phone was undated and easy to work. Love the phone much better with updates than my old phone even though they are still the same model.

Phone not received in the date that it was promised. Phone claim was done on a Saturday, Phone was received on a Wednesday. It would be nice if the phone arrives on the promise date. With the amount that is paid monthly for the insurance coverage this type of issues should not be happening.

The phone is very good. Thank you. It's working well and this one is s better than the one that I sent back. I love everything about it. Very bright and colorful. Lots of Widgets to choose from. Easy setting to understand and not hard to program anything. Thank you again.

Wife's phone had stopped charging. After a few mins problem was fully resolved. Was fast and painless. Only thing if I had to nitpick would a heads up on model phone that was being sent for replacement so cases and screen protector could be ordered not a deal breaker by any means. That said if I have a choice Assurant will always be my go to.

It was simple and easy, delivery was fast, learning to set up my son's iPad was easy and came with instructions. I will recommend Assurant to anyone who needs a device replaced. If I ever need another device replaced I know the steps for next time. Fast, reassurance, easy, simple.

My Galaxy S10+ replacement. Great customer service 👏 and very helpful 👍. I am a old guy 👴, so they were very patient with me. Took care of my needs perfectly 👌. I would highly recommend this service to anyone having a phone from Spectrum. You just never know when it can be very useful and appreciated 👏.

Everything was great. I received my phone in two days. Customer is do not have any complaints at all. Assurant took care of my matter. Made sure I was taking care of it. Very professional staff. I would recommend Assurant in the future. I'm glad I have the service. I didn't have to pay a lot of money to replace the phone.

Having the insurance is a life saver, especially after accidentally locking yourself out of the phone by creating a security password. I called Pocket Geek to get help and he was able to help me remember what I used. Again, I would recommend the insurance, no matter how great or small the issue.

Everything went smoothly till trying to activate, you need to support more information about how to activate instead of just a website link. The website link didn't work. Only me the home page with no place to go to activate the phone. Ended up having to call tech support.

I already commented on the previous screen about my experience as an older person. I had to drive to the Xfinity store for help. They helped me transfer my information but my phone doesn't seem to be the same as before. I guess I will have to make time to drive back to Xfinity for more help.

The process was very easy and smooth. Especially during the time when you use your phone for everything. Customer service was great and they walked me through every step. They were very patient and helpful. I will definitely do business with you again and recommend others to you as well.

Phone was stolen, called T-Mobile, got replacement. Everything worked out. Not sure though why Next Day Air took 3 days. Otherwise very satisfied by Assurant and T-Mobile Customer Service. Not much waiting time on phone either. Set/activation up was not hard. But it took longer because verification was done by text. I wish email was used instead.

My phone was in my hand from claim to reception in 48 hours. VERY satisfied. The new phone is extremely nice, battery is 100% and looks brand new. I am very happy with my service and experience. Will be recommending to others. And am very happy that I have this resource in the future.

My phone was stolen and I made a claim. It was handled very quickly. Everything was handled online. There were several screens to fill out and once I provided all of the information, it processed my information and I received a confirmation that my claim was approved and processed. Two days later, the replacement phone was received. It looked like a new phone. It would be impossible for me to have a complaint about the experience, It was handled fairly and quickly. I highly recommend Assurant to anyone.

My phone was stolen and my help came and now am good. Thanks to mobile I was able to get a prepaid phone until my phone could come to to. Assurant they got my phone to me in a short time. And am very happy with my service. ☺️

When looking at insurance coverage for devices, we don't have much for options, so you are stuck paying what you are told. This too will evolve over time, but a company that could evolve their cost structure would be a welcomed commodity in today's world. No claims in 2 years, reduced price. No claims on a device over 3 months $x, same device needs replacement at 6 months $x - 20%, same device doesn't need replacement until 9 months $x - 40% etcetera. Lower replacement/deductible fees the older the age device in EVERY tier or longer length of time in between claims also equals a reduced deductible as examples..

I never had to use phone replacement before, so I believe it went as planned? I was worried at first but received a new phone in 2 days. I was home on lunch at the time so I received the package from delivery driver. It's a company that has taken packages to a "drop shipment spot". Glad I was home.

Amazing service. Simple and easy to process my claim. The deductible was very affordable. Really satisfied with my replacement device. It was shipped very fast and arrived in two days, and was given 10 days to return the damaged device with prepaid return postage. I would highly recommend this service. Thank you again!

I was satisfied with how easy it was to apply for a replacement phone and the turnaround for delivery was only one day. Amazing! I am glad I have my phone insured with Assurant and will continue to pay for this service. It is worth every penny to keep this insurance.

Filing a claim with Assurant was easy and quick. I Received my replacement phone in less than a week and Instructions to return my damaged phone was easy to follow. Their customer service is great and also great to work with. I would recommend them to my family and friends.

I was able to file my claim and receive a replacement device within a two day process. Set up was easy. I was provided with clear instructions to get up and running and even got instructions on how to send my broken device back. A box with prepaid postage was included in my kit and I was able to package and drop my old device off. Everything was quick and smooth.

The insurance claim process was very easy and convenient. I received my replacement phone the following day. My replacement phone came in a box that was already marked for postage. Once I was done I put my damage phone in the box and dropped it off at the post office.

As I already typed in my survey, which by the way I would have copied and pasted, if I would have know I would have to type it all over again.... The customer service rep was very nice and quite knowledgeable. My claim was handled quickly and the replacement phone arrived in 2 days.

I was pleased with the process of having to file a claim and the length of time it took to receive my replacement. There were no other real issues that I came across except for the transfer process of my information from one phone to the next, but I made it through.

The actual process of completing the claim process online was easy to navigate. I received the replacement phone within 2 days. The part that is difficult, and should be improved upon, is the actual activation procedures for the phone. That part was a horror story. I had to rely on a family member who is tech savvy to get the phone activated and even then it took them an hour and a half. The next day Xfinity was unable to figure out how to get my data such as phone contacts transferred from the old phone to the new. After an hour of failure I thanked them for their time and had them to give me the phone back. I am entering phone contact information in manually.

Thank goodness that I kept the mobile insurance on my plan w/ Spectrum mobile! I just lost my job. Then, I lose my entire wallet w/ every thing. Then, my iPhone gets stolen. The $250 deductible was rough for me to come thru w/ but, I UNDERSTAND & it’s better than paying the full retail value for sure! I can’t get over how fast my iPhone 15 pro came in the mail-I think it was literally the next day after I had JUST filed the claim! Thank you.

I'm very happy for the service I receive from Assurant, very professional and fast service, I receive my device on a record time, thank you Assurant, I have no problem with anything to resolve the problem with my damaged device, all perfect...thank you very much for the help you give me.

I was extremely satisfied with the quick replacement of my lost phone. I'm glad I purchased this insurance package. I hope this does not continue to happen to me but knowing that I have insurance helps me live without stress that can be attributed to losing an Item with sensitive information. I will purchase the insurance when I upgrade to a new device.

Yes I needed to replace my phone, my screen was cracked and I didn't want it to crack any more. And when I called they were very helpful and polite and I got my new phone in a few days. So I went and had everything transferred to my new phone.

I had been on the phone first with T-Mobile and underwent two identity verifications and then when transferred to Assurant, yet another. I'd spent more than ten minutes overall having identity verified and repeating the same information. Once we got down to the essence of the matter, things went smoothly. The verifications of identity were redundant and annoying.

The online process was easy to maneuver and with clear instructions. The item was received in the time frame stated. The return instructions were clear and the process was easy. We have used this service many times over the years and have always been satisfied with the process. I would recommend to anyone.

I am a very busy mom with a full time job I have a special needs child and life without a phone is very challenging. Filing the claim was fast and with no complications. Phone got damaged while moving furniture. The replacement was sent very quickly, and in a efficient manner. Thank you very much.

Great and easy to do. Got new phone in 2 days. Easy to set up and transfer old phone to the new one. Shipping. Easy return with pre-labeled box to send old phone back. Along with easy-to-read instructions. All together it was a great fast and easy exchange.

Excellent customer service. Agent was very knowledgeable about their craft. They are quick and very thorough. Resolved and handled my issues in minutes. From the start of the process to me receiving my device, 2 to 3 business days. My device came sooner than expected. Thank you team for my excellent, stress free and seamless experience from start to finish. You guys are Awesome. PLEASE DO NOT CHANGE!

Well to be honest, I’m not exactly sure how to share my experience with this service and the most I can comment on is that I read over the listed coverage of my iPhone and it looks like a comprehensive package that will be very helpful should I ever need to use it.

Just got it. Don't know anything about it. You should use Fedex when sending or receiving items....USPS is way too slow. It's hard to track and takes forever. I like my new phone and the deal we got was good, but since S9+ are selling for up to $100 at Walmart, I felt we should have gotten more in trade. I am still waiting for my sales tax refund on one of the phones.

My phone came promptly. Customer service was friendly and helpful. I would highly recommend Assurant to my friends. It only took three days to get my new phone from the time I filed the claim on a Friday, to when I received my replacement phone Monday morning. Very fast professional service.

Prompt and easy replacement! Seamless interface with T-Mobile representative who identified my Assurant account and ordered the replacement in minutes! This is my second replacement this year as I broke the screen on the first and stupidly closed my front trunk on the second. Still, the return was flawless both times.

You guys are a great company. You didn't take any time to replace my husband's phone. I am so glad to have insurance for my family. It's easy to contact them and easy talk to. Thank you guys for helping me. I am greatly appreciated for this company and all they do.

Service was very good. All but 1 person was great to deal with. I didn't get a call to tell me my phone was on the way but I did receive an email. I would recommend this insurance to anyone with an eligible mobile device. I felt it was well worth the money!

My experience was great. My experience was experience was excellent and my phone was expedite to me the next day. I will recommend the insurance company to everyone I know. My phone well package in a timely manner. Assurant is well known for their great customer service. Keep up the great work and I would I send all of the people that I know to come on board.

Extremely easy and entirely streamlined process from start to finish. Every agent encountered along the way was friendly. Knowledgeable and handled every issue efficiently. Nothing but praise to say about the entire process, and the company as a whole. I recused my replacement device very quickly, the following the completion of my claim, which only took a little longer than usual because I was not expecting the high but very reasonable deductible.

Both front and back of the S10 phone were dented and cracked. T- Mobile reminded us we have insurance through Assurant. So we placed a claim form and a call to finish the claim process. So good to have the warranty. I received a replacement phone the very next day, and I am satisfied.

Customer service was awesome, it took no time to receive my shipment, and simple instructions on how to return the device. Very happy with the android tablet. The screen was bigger which helps. Keep up the good work and great customer service. I been with T-Mobile for over 25 years, love their quick response to your questions.

I paid by monthly the low-cost of insurance and I was wondering if this was worth it at the time. When the time came to get my phone fixed after an accident, the process was simple and quick enough for me to get my new phone replacement without any hassle. I would absolutely recommend this to anyone even if they are careful with their phone as accidents happen without any warning.

Everything work well. I am satisfied with the phone and service. I really don't have much to say. The phone was for my teenager. He is happy with having a working phone and using all of the storage. Keep up the good customer service Assurant. I will continue to pay for the insurance as long as I have children.

I had a good experience with the return. It was simple. There was no delay in my device reaching me. The only issue I had was to understand how what to do with the old device and how to ship it back. It became clear after I checked the Google store website but there was no instructions in the packaging. Apart from this, there were no other issues.

Updated on 03/04/2025: Well seeing when I sent a comment you guys listed it as resolved. It was not resolved. I’m going to have to see an attorney because I’m sorry but I pay insurance every month and I pay the deductible and I’m not paying to get a broken phone every time I took the phone to Apple and they said there’s no way That this supposed brand new iPhone would have on the battery percentage life of 77%. Oh, and the volume button doesn’t work so I think people would have to agree that it’s a rip off. It’s a scam so you can keep violent claims and they can keep sending you broken phones.

The experience was great. Everyone I spoke to was nice and extremely helpful. The directions were clear and concise. All my questions were answered. The shipping time for my new device was quick. No complaints. I would say I'd do it again but hopefully I won't need to. But I know if I'd have to it'd be a pleasant one.

Great customer service at the Knapp location. They were very friendly and quick to answer all of my questions. They even helped lower my monthly cable bill which had gone up significantly over the last few months. My sons we replaced and everything is running smoothly. I would definitely go back to that store.

The customer service was poor. The staff was rude and unprofessional. They were very unhelpful and only wanted to do was make the sale. No customer service except for the sale. No training on how to use the new iPhone that was purchased..a very bad overall experience. Never going back to them again and possibly change carriers.

I love Spectrum. The service is professional. I recommend to anyone to try if they don't have Spectrum. Don't hesitate to call and ask for their special promotions. My service is internet and mobile phone. 100% satisfied. Also they came to connect the new equipment. It was free of charge. I recommend 100%.

Given 3 stars bc the first time I call and made claim was not approved. Took 2 days after and made another claim. Took time off my work day to make a second claim and very frustrating situation bc all mine devices are fully insured and never had a problem till now. I the time of the claim delivery time also I had to make few more calls to know about the speedy delivery and took more time off my work day to talk to 2 more person. So I don’t think first time my time and client loyalty was taken care of and never I was offer any type of incentive for all this confusion. That’s all. After I talk to few person about the claim everything went smoothly. But took time off my day for. Something could have done nicely the first time. Thank you very much.

It was difficult for a visually impaired person to eventually speak to a live person ….Not everyone can fill out all of the correct info online without some assistance and there should be an option early on for the visually impaired to talk to a representative instead of struggling submitting this information online.

Great service start to finish! I want haggled over anything such as the loss of my device. Everything was very smooth and efficient. Much smoother than I expected even. I am very pleased with the result of my claim. My replacement device arrived in a timely manner. The customer service was fantastic. I would definitely recommend Assurant! I am 100% satisfied!!

We arrived in Canandaigua to get the same phone just updated. However, we got an even better deal and almost wonderful phone from Dylan--- You need more Dylans in your offices as he was most charming and respectful. Spectrum is the best and we will never change that. Great products with a great customer service guy makes us happy. Thank you.

Very nice seamless experience when filling a claim. I received my replacement phone in a timely manner. The instructions were clear. Replace quality was equal to my phone. I was able to receive the same color phone. I felt very valued as customer. Returning my phone was very simple. I had the packaging and a prepaid postage for easy drop-off.

My experience with Assurant was great. The representative was very knowledgeable and understanding when I called place my claim. I received my replacement phone the very next day. I went to Xfinity to have my information transferred from the old phone to the new phone. They were very helpful.

The experience I had was great. I had my phone delivered to a T-Mobile store. They got it all set up for me and I went on my way. It was an easy process, and the store wasn't very busy. They also had adequate staff that were very knowledgeable in setting up my new phone and transferring all of my info including my texts. In and out, I was in the store for about 30 minutes max. I would definitely recommend to everyone having the insurance on the phone as this process was super easy.

My iPad was cracked and would not work. No charging etc... Unfortunately I was unable to access important information necessary to initiate a warranty claim. The first representative wasn’t able to assist so it took multiple calls to Apple to gather the necessary information. Otherwise, everything went fine.

My son is the worst with phones, so this is a blessing to have. The phone came within a day of placing the claim, that was appreciated by all! The process is quick and simple, my only issue was the cost. Paying monthly for the service and still paying out of pocket for the replacement was not my favorite thing to do, but we’re still happy with the service.

My son lost his phone. We called T-Mobile and was transferred to Assurant which was great that we didn't have to hang up and dial another number. Process easy, link set, payment made and device received within about 5 days. I was not sure how easy this was going to be, because nowadays everything is a hassle to get replaced or pay some outrageous amount for, but this was easy enough.

Literally the worst experience I have ever had. The instructions for a claim are incorrect and confusing. The fact that you click submit on a form but actually you were supposed to save as a PDF and send via a different platform. Also when talking to useless robotic support, they kept telling me that I didn't submit the form even though I did multiple times because their system doesn't talk to each other but the individuals aren't even trained to know how incompetent it all is. They also ask for an email for the claim but repeatedly sent to another email of mine which is poor infrastructure. Then they finally send the phone only for there to be no return label in the box.

I had recently subscribed to Spectrum internet which had the domino effect of me switching my mobile phone from Access Wireless. While I would avoid Access Wireless at all costs to any party as their lack of customer service is astounding. Prior to Access Wireless I had been with Q Link Wireless whose CEO has pleaded guilty to defrauding the Federal Government for billions of dollars. Assurant like a seasoned professional was able to seize opportunity and make the unbelievable, a reality and resounding victory for the customer in this instance.

The cellphone claim process was quick and easy. I was able to complete the claim in a very short time without any complications. Replacement cellphone arrived the next day. The instructions included were not as clear as I would have preferred, but I was able to activate. Instructions should let customer know to wait 24 hours to activate.

I had shattered the screen of my old phone while lifting weights and the touchscreen was left completely inoperable. I brought my old phone to my local service provider where I was surprised to be relearn that my device was insured. I filed a claim and the new phone arrived in 4 days with the assurance that I would only have to pay a fraction of what I paid for the original after mailing it back in. Overall satisfied with how fast the service was. It's definitely appreciated considering how much we have come to rely on our phones. So many calls and other important things can be missed while you're offline.

We are so happy that we have this insurance for our phones. Each time we have dealt with Assurant it has been a pleasant experience and quick turnaround. This is the second phone that I have had to replace and both experiences have been positive. The instructions for transferring information from my old phone to the new one were straight forward and easy to understand. Great service.

I like this phone. The screen size is perfect for me and it's easy to use. We had to order the screen protector, but am still completely satisfied with my order. I only wish they stored carried older models so I didn't have to wait for it to come through the mail. Sam was very helpful.

This is the second time our family has returned an Apple iPhone for repair. The first time It took two weeks and multiple phone calls. We were told that they were processing it as soon as possible. This time I think it was six days and no phone calls. The texts concerning the process were helpful. Thank you.

Very professional and was handled with ease. I was impressed with Spectrum and the mail service was easy, just turned it end and given a receipt. No problem at all, in and out under 5 minutes. I already have told others about the deal I received. Love the fact that I don't have to worry about paying the bill for a year! So excited about that and the price is half of what I was paying. Yes!!! Overall, great experience and Gabriel is a great asset to your company. I learned he started a few months ago. The way he handled everything was so professional I thought he was a seasoned worker! Give that guy a raise! I hope you let him know I was very impressed with him. And he was willing to come back and walk me through the process if needed. That was cool. Top-notch service! Thank you again!

Thank you for making my experience easy. The process to file a claim was not hard and I received a decision quickly. I was able to utilize the app and customer service made it very simple and worked fast to resolve my case. I am pleased with my new phone.

When you break your device it's hard to do things. The chat sucks and I swear they were ready to drop you for any reason before really listening. I had limitations on my phone due to it being cracked. The people on the phone are actually helpful and not lazy.

Ordering a replacement phone is easy. Getting the phone is quick. I must have got a refurbished phone because it doesn't work 100% the way it should but at least it charges my other one did not. I wish they would send charging cords because those tend to wear out as well.

Very fast return. THE PHONE CAME REAL FAST AND NO PROBLEM ON THE RETURN. And had no problems with sending it out and the insurance company gave me problem on approval. I wish I was able to have sent the phone to another address but that was not an option.

Recently lost a phone from my plan and was able to file a claim and receive within 2 days. But I feel that having been with Sprint T-Mobile for over 20 years and pay monthly for 4 lines insurance it should have been free. We pay $18 dollars for 4 lines and believe for being a loyal customer it there should not be any charge for $149.00.

My cell broke and I got a replacement right away. Works great so far so good. It was so easy to transfer all my apps and photos to my new cell I received. Instructions and all helped so much, I didn't need to go in to a T-Mobile to have it done.

I pay good money monthly for phone insurance, so I appreciate the fast response time when I file a claim. The whole process is quick and fairly easy, I especially like the expedited next day delivery on the replacement. Thank you.

Good experience with making a claim and getting my phone replaced. Replacement phone came quickly and is in great shape. Wish they allowed a few more days to ship old device back though. If there are any delays with my shipment it won't make it in time. That's my only complaint.

Make sure you get insurance! The smallest little tiny crack will prevent you from being able to turn your phone in! And sometimes doing an insurance claim is cheaper than having to buy a whole new phone. I had a small tiny crack in the corner of my phone and could not turn it in. My phone had not been working properly for months but I could not get an upgrade due to the crack.