Assurant Phone Insurance Reviews

My phone was easily replaced with no hassle. I had a damaged power button that left my device inoperable. The new phone came quickly, within two days. Grateful for the Metro store along with the coverage provided. The packaging was very clearly labeled, all instructions included to return my device that was damaged.

Very positive experience with the online ability to order a replacement phone. Shipping time to receive new device was okay, in the future would like the option to pay for expedited shipping. Overall, the Assurant replacement process made a very bad experience of needing to replace my phone and less stressful experience.

I hope you don't change anything. It's very easy right now. The person who took my claim was very calm and personable and very friendly. I will always continue to have the insurance. You never know what can happen day by day.

The person who I bought the phone from was smart, easily understood, knew what she was doing, easygoing, understood what I told her, received and gave back my personal items, set up my new phone as quickly as possible, she was able to put my personal items from my old phone and put them on my new phone, in other words, she was excellent.

Like I said when you pay for insurance on your phone for years then have to pay more to get it replaced isn't fair. But everything else was great. The time it took to get the phone was excellent. Customer service was great too, and you gave enough time to get it back to you too. Thank you.

I had no trouble navigating the site for my return. It arrived the next day and I quickly had my things transferred and then sent my broken phone off in an address postage paid envelope. Very easy from start to finish. I would recommend this to anyone. The new phone is very much updated in all areas now. I am not sure of how to use some of it but I have it if I want to use it.

I had upgraded my phone & a few days later had a seizure and dropped it the phone went one way I fell. I had to go through hoops to get it replaced even though you guys seen where I had just gotten the phone and paid for insurance it still took 5 days and also be straight forward with the customers instead of sending emails day after day asking for certain things when asking for it all at once will do.....

The process was easy to follow, and the representative was informative and courteous. The steps that would take place were explained. Once received the new was taken to T-Mobile store and activated. Link online was easy to follow. I have told friends the process was easy to do. Thankful for the quick turnaround.

It's was so very easy and nice and it was non stressful, very helpful in fact just wonderful. The T-Mobile member on the phone was so very helpful. It's just really nice to have a company that is understanding and helps with no problem at all just amazing. The app is also very helpful I understood what steps I needed to do, and it was stress free!

Upon receiving my new device, tried to follow instructions in the package and called the number listed to activate my sim card. However, the representatives with whom I spoke told me they were unable to activate my SIM card. Because my the phone number was not active, which makes absolutely no sense whatsoever. Because of this, I had to go in-store to have my device and SIM card activated. This was absolutely unnecessary and a tremendous inconvenience, not to mention that it made absolutely no sense at all. I have activated SIM cards for prepaid phones, so I know that it's not only possible, but standard procedure to use the IMEI and SIM numbers to activate service. My experience with customer service was incredibly disappointing, irritating, and frustrating. If your service didn't offer the great features that it does (lifetime screen protector replacement, screen repair, etc), I would not recommend your service to anyone based on my experience with your call center.

Phone rep agent efficient and courteous and was willing to accommodate my travel schedule by shipping the replacement phone to my destination instead of home. The phone agent answered all my questions and reassured me that the phone would be the exact same model, as I did not want to learn a new phone while traveling away from home. I've used Assurant before with a different cell phone and knew I could count on them to not let me down. My phone arrived in 1 business day and was waiting for me when I arrived at my destination.

Phone replacement was quick and effective. I am happy to have a working device. It was shipped overnight and in 2 days I received my replacement. I am very sad about receiving a phone that was not the same color as the one I sent in though.

After have had to use the insurance claims before -- this time was very different. From logging in and inputting my initial claim all the way to the end. The device was sent overnight and I was able to go to a location and they help me install the sim card.

It took no time to register the claim. Representative was eager to help in a timely manner and assist me with much patience. Very appreciative. Thank goodness for the insurance I pay. I did get a bit frustrated attempting to set up the phone myself until I spoke with the assisting agent. Was reactivated in no time.

Everything went very smooth from filing my claim online to receiving my new Samsung S25 Ultra phone the next day. It took only a few minutes online for my claim to be processed and approved. I was able to transfer everything from my old phone to the new phone in under an hour.

Thank you for a easy and smooth replacement. Very stress free, and I appreciate that because I was already stressed that the device had broken. Not only did my son receive a replacement device but the support that was given for the easy transition from one device to another was great.

Great service, speed of delivery and ease of website use. Will use again on another phone in our family's plan. Did 2 different phones at the same time. Only thing I dislike is the 100 dollars for plan but at least I know I'm getting a good phone in return.

I had a great experience with the representative and with fast shipping but the device doesn’t work as well as I had hoped. The battery life isn’t very good and the screen doesn’t fully work all the time. The phone also overheats and shuts off. Thank you all for your hard work to make us customers happy.

My phone was destroyed when it went to the metal scrap yard. One day later I went to T-Mobile store. The guy in the store filed a claim me. He also gave a new SIM card so I was able to use my older phone. Three days later I got my replacement phone. The whole process was easy and it only took about thirty minutes.

Overall great experience, thank you. The only issue I had was the person in the store who said my claim was filed in the phone was shipped to me was wrong. When the phone did not arrive, I then called and they said I had to approve it and pay the deductible first, but the person in the store did not tell me that.

My experience was awesome. I filed my claim online, it took me about 5 to 10 minutes then connected to a live agent who was very helpful, knowledgeable and professional. I got my claim approved really fast and made the deductible payment. The next 2 to days I received the replacement phone. Thank you!

I had dropped my phone and all I could see wrong with the phone was a green line across the screen. I told the representative this and I also told her I was not a cell phone repair technician so I am not sure if there was any other damage. She put me on hold and quickly came back and said she needed to transfer me back to TMobile. They denied the claim, stating the damage was internal and my coverage was only for external damage. TMobile said I had to go to the store and have the phone examined. Of course they were trying to sell me a new cell phone.

My phone work good but I couldn't touch the glass to receive anything so I took it back to the place where I purchased the phone and I had to call the insurance company myself there the second party who handled the claim. It was taken care of. It took me a week to get my message across but the problem was handled overnight.

Everything was excellent and the representative was most helpful. The phone came the next day without fail. I have an old model of phone; however, the phone was undated and easy to work. Love the phone much better with updates than my old phone even though they are still the same model.

Phone not received in the date that it was promised. Phone claim was done on a Saturday, Phone was received on a Wednesday. It would be nice if the phone arrives on the promise date. With the amount that is paid monthly for the insurance coverage this type of issues should not be happening.

The phone is very good. Thank you. It's working well and this one is s better than the one that I sent back. I love everything about it. Very bright and colorful. Lots of Widgets to choose from. Easy setting to understand and not hard to program anything. Thank you again.

Wife's phone had stopped charging. After a few mins problem was fully resolved. Was fast and painless. Only thing if I had to nitpick would a heads up on model phone that was being sent for replacement so cases and screen protector could be ordered not a deal breaker by any means. That said if I have a choice Assurant will always be my go to.

It was simple and easy, delivery was fast, learning to set up my son's iPad was easy and came with instructions. I will recommend Assurant to anyone who needs a device replaced. If I ever need another device replaced I know the steps for next time. Fast, reassurance, easy, simple.

My Galaxy S10+ replacement. Great customer service 👏 and very helpful 👍. I am a old guy 👴, so they were very patient with me. Took care of my needs perfectly 👌. I would highly recommend this service to anyone having a phone from Spectrum. You just never know when it can be very useful and appreciated 👏.

Everything was great. I received my phone in two days. Customer is do not have any complaints at all. Assurant took care of my matter. Made sure I was taking care of it. Very professional staff. I would recommend Assurant in the future. I'm glad I have the service. I didn't have to pay a lot of money to replace the phone.

Having the insurance is a life saver, especially after accidentally locking yourself out of the phone by creating a security password. I called Pocket Geek to get help and he was able to help me remember what I used. Again, I would recommend the insurance, no matter how great or small the issue.

Everything went smoothly till trying to activate, you need to support more information about how to activate instead of just a website link. The website link didn't work. Only me the home page with no place to go to activate the phone. Ended up having to call tech support.

I already commented on the previous screen about my experience as an older person. I had to drive to the Xfinity store for help. They helped me transfer my information but my phone doesn't seem to be the same as before. I guess I will have to make time to drive back to Xfinity for more help.

The process was very easy and smooth. Especially during the time when you use your phone for everything. Customer service was great and they walked me through every step. They were very patient and helpful. I will definitely do business with you again and recommend others to you as well.

Phone was stolen, called T-Mobile, got replacement. Everything worked out. Not sure though why Next Day Air took 3 days. Otherwise very satisfied by Assurant and T-Mobile Customer Service. Not much waiting time on phone either. Set/activation up was not hard. But it took longer because verification was done by text. I wish email was used instead.

My phone was in my hand from claim to reception in 48 hours. VERY satisfied. The new phone is extremely nice, battery is 100% and looks brand new. I am very happy with my service and experience. Will be recommending to others. And am very happy that I have this resource in the future.

My phone was stolen and I made a claim. It was handled very quickly. Everything was handled online. There were several screens to fill out and once I provided all of the information, it processed my information and I received a confirmation that my claim was approved and processed. Two days later, the replacement phone was received. It looked like a new phone. It would be impossible for me to have a complaint about the experience, It was handled fairly and quickly. I highly recommend Assurant to anyone.

My phone was stolen and my help came and now am good. Thanks to mobile I was able to get a prepaid phone until my phone could come to to. Assurant they got my phone to me in a short time. And am very happy with my service. ☺️

When looking at insurance coverage for devices, we don't have much for options, so you are stuck paying what you are told. This too will evolve over time, but a company that could evolve their cost structure would be a welcomed commodity in today's world. No claims in 2 years, reduced price. No claims on a device over 3 months $x, same device needs replacement at 6 months $x - 20%, same device doesn't need replacement until 9 months $x - 40% etcetera. Lower replacement/deductible fees the older the age device in EVERY tier or longer length of time in between claims also equals a reduced deductible as examples..

I never had to use phone replacement before, so I believe it went as planned? I was worried at first but received a new phone in 2 days. I was home on lunch at the time so I received the package from delivery driver. It's a company that has taken packages to a "drop shipment spot". Glad I was home.

Amazing service. Simple and easy to process my claim. The deductible was very affordable. Really satisfied with my replacement device. It was shipped very fast and arrived in two days, and was given 10 days to return the damaged device with prepaid return postage. I would highly recommend this service. Thank you again!

I was satisfied with how easy it was to apply for a replacement phone and the turnaround for delivery was only one day. Amazing! I am glad I have my phone insured with Assurant and will continue to pay for this service. It is worth every penny to keep this insurance.

Filing a claim with Assurant was easy and quick. I Received my replacement phone in less than a week and Instructions to return my damaged phone was easy to follow. Their customer service is great and also great to work with. I would recommend them to my family and friends.

I was able to file my claim and receive a replacement device within a two day process. Set up was easy. I was provided with clear instructions to get up and running and even got instructions on how to send my broken device back. A box with prepaid postage was included in my kit and I was able to package and drop my old device off. Everything was quick and smooth.

The insurance claim process was very easy and convenient. I received my replacement phone the following day. My replacement phone came in a box that was already marked for postage. Once I was done I put my damage phone in the box and dropped it off at the post office.

As I already typed in my survey, which by the way I would have copied and pasted, if I would have know I would have to type it all over again.... The customer service rep was very nice and quite knowledgeable. My claim was handled quickly and the replacement phone arrived in 2 days.

I was pleased with the process of having to file a claim and the length of time it took to receive my replacement. There were no other real issues that I came across except for the transfer process of my information from one phone to the next, but I made it through.

The actual process of completing the claim process online was easy to navigate. I received the replacement phone within 2 days. The part that is difficult, and should be improved upon, is the actual activation procedures for the phone. That part was a horror story. I had to rely on a family member who is tech savvy to get the phone activated and even then it took them an hour and a half. The next day Xfinity was unable to figure out how to get my data such as phone contacts transferred from the old phone to the new. After an hour of failure I thanked them for their time and had them to give me the phone back. I am entering phone contact information in manually.

Thank goodness that I kept the mobile insurance on my plan w/ Spectrum mobile! I just lost my job. Then, I lose my entire wallet w/ every thing. Then, my iPhone gets stolen. The $250 deductible was rough for me to come thru w/ but, I UNDERSTAND & it’s better than paying the full retail value for sure! I can’t get over how fast my iPhone 15 pro came in the mail-I think it was literally the next day after I had JUST filed the claim! Thank you.

I'm very happy for the service I receive from Assurant, very professional and fast service, I receive my device on a record time, thank you Assurant, I have no problem with anything to resolve the problem with my damaged device, all perfect...thank you very much for the help you give me.

I was extremely satisfied with the quick replacement of my lost phone. I'm glad I purchased this insurance package. I hope this does not continue to happen to me but knowing that I have insurance helps me live without stress that can be attributed to losing an Item with sensitive information. I will purchase the insurance when I upgrade to a new device.

Yes I needed to replace my phone, my screen was cracked and I didn't want it to crack any more. And when I called they were very helpful and polite and I got my new phone in a few days. So I went and had everything transferred to my new phone.

I had been on the phone first with T-Mobile and underwent two identity verifications and then when transferred to Assurant, yet another. I'd spent more than ten minutes overall having identity verified and repeating the same information. Once we got down to the essence of the matter, things went smoothly. The verifications of identity were redundant and annoying.

The online process was easy to maneuver and with clear instructions. The item was received in the time frame stated. The return instructions were clear and the process was easy. We have used this service many times over the years and have always been satisfied with the process. I would recommend to anyone.

I am a very busy mom with a full time job I have a special needs child and life without a phone is very challenging. Filing the claim was fast and with no complications. Phone got damaged while moving furniture. The replacement was sent very quickly, and in a efficient manner. Thank you very much.

Great and easy to do. Got new phone in 2 days. Easy to set up and transfer old phone to the new one. Shipping. Easy return with pre-labeled box to send old phone back. Along with easy-to-read instructions. All together it was a great fast and easy exchange.

Excellent customer service. Agent was very knowledgeable about their craft. They are quick and very thorough. Resolved and handled my issues in minutes. From the start of the process to me receiving my device, 2 to 3 business days. My device came sooner than expected. Thank you team for my excellent, stress free and seamless experience from start to finish. You guys are Awesome. PLEASE DO NOT CHANGE!

Well to be honest, I’m not exactly sure how to share my experience with this service and the most I can comment on is that I read over the listed coverage of my iPhone and it looks like a comprehensive package that will be very helpful should I ever need to use it.

Just got it. Don't know anything about it. You should use Fedex when sending or receiving items....USPS is way too slow. It's hard to track and takes forever. I like my new phone and the deal we got was good, but since S9+ are selling for up to $100 at Walmart, I felt we should have gotten more in trade. I am still waiting for my sales tax refund on one of the phones.

My phone came promptly. Customer service was friendly and helpful. I would highly recommend Assurant to my friends. It only took three days to get my new phone from the time I filed the claim on a Friday, to when I received my replacement phone Monday morning. Very fast professional service.

Prompt and easy replacement! Seamless interface with T-Mobile representative who identified my Assurant account and ordered the replacement in minutes! This is my second replacement this year as I broke the screen on the first and stupidly closed my front trunk on the second. Still, the return was flawless both times.

You guys are a great company. You didn't take any time to replace my husband's phone. I am so glad to have insurance for my family. It's easy to contact them and easy talk to. Thank you guys for helping me. I am greatly appreciated for this company and all they do.

Service was very good. All but 1 person was great to deal with. I didn't get a call to tell me my phone was on the way but I did receive an email. I would recommend this insurance to anyone with an eligible mobile device. I felt it was well worth the money!

My experience was great. My experience was experience was excellent and my phone was expedite to me the next day. I will recommend the insurance company to everyone I know. My phone well package in a timely manner. Assurant is well known for their great customer service. Keep up the great work and I would I send all of the people that I know to come on board.

Extremely easy and entirely streamlined process from start to finish. Every agent encountered along the way was friendly. Knowledgeable and handled every issue efficiently. Nothing but praise to say about the entire process, and the company as a whole. I recused my replacement device very quickly, the following the completion of my claim, which only took a little longer than usual because I was not expecting the high but very reasonable deductible.

Both front and back of the S10 phone were dented and cracked. T- Mobile reminded us we have insurance through Assurant. So we placed a claim form and a call to finish the claim process. So good to have the warranty. I received a replacement phone the very next day, and I am satisfied.

Customer service was awesome, it took no time to receive my shipment, and simple instructions on how to return the device. Very happy with the android tablet. The screen was bigger which helps. Keep up the good work and great customer service. I been with T-Mobile for over 25 years, love their quick response to your questions.

I paid by monthly the low-cost of insurance and I was wondering if this was worth it at the time. When the time came to get my phone fixed after an accident, the process was simple and quick enough for me to get my new phone replacement without any hassle. I would absolutely recommend this to anyone even if they are careful with their phone as accidents happen without any warning.

Everything work well. I am satisfied with the phone and service. I really don't have much to say. The phone was for my teenager. He is happy with having a working phone and using all of the storage. Keep up the good customer service Assurant. I will continue to pay for the insurance as long as I have children.

I had a good experience with the return. It was simple. There was no delay in my device reaching me. The only issue I had was to understand how what to do with the old device and how to ship it back. It became clear after I checked the Google store website but there was no instructions in the packaging. Apart from this, there were no other issues.

Updated on 03/04/2025: Well seeing when I sent a comment you guys listed it as resolved. It was not resolved. I’m going to have to see an attorney because I’m sorry but I pay insurance every month and I pay the deductible and I’m not paying to get a broken phone every time I took the phone to Apple and they said there’s no way That this supposed brand new iPhone would have on the battery percentage life of 77%. Oh, and the volume button doesn’t work so I think people would have to agree that it’s a rip off. It’s a scam so you can keep violent claims and they can keep sending you broken phones.

The experience was great. Everyone I spoke to was nice and extremely helpful. The directions were clear and concise. All my questions were answered. The shipping time for my new device was quick. No complaints. I would say I'd do it again but hopefully I won't need to. But I know if I'd have to it'd be a pleasant one.

Great customer service at the Knapp location. They were very friendly and quick to answer all of my questions. They even helped lower my monthly cable bill which had gone up significantly over the last few months. My sons we replaced and everything is running smoothly. I would definitely go back to that store.

The customer service was poor. The staff was rude and unprofessional. They were very unhelpful and only wanted to do was make the sale. No customer service except for the sale. No training on how to use the new iPhone that was purchased..a very bad overall experience. Never going back to them again and possibly change carriers.

I love Spectrum. The service is professional. I recommend to anyone to try if they don't have Spectrum. Don't hesitate to call and ask for their special promotions. My service is internet and mobile phone. 100% satisfied. Also they came to connect the new equipment. It was free of charge. I recommend 100%.

Given 3 stars bc the first time I call and made claim was not approved. Took 2 days after and made another claim. Took time off my work day to make a second claim and very frustrating situation bc all mine devices are fully insured and never had a problem till now. I the time of the claim delivery time also I had to make few more calls to know about the speedy delivery and took more time off my work day to talk to 2 more person. So I don’t think first time my time and client loyalty was taken care of and never I was offer any type of incentive for all this confusion. That’s all. After I talk to few person about the claim everything went smoothly. But took time off my day for. Something could have done nicely the first time. Thank you very much.

It was difficult for a visually impaired person to eventually speak to a live person ….Not everyone can fill out all of the correct info online without some assistance and there should be an option early on for the visually impaired to talk to a representative instead of struggling submitting this information online.

Great service start to finish! I want haggled over anything such as the loss of my device. Everything was very smooth and efficient. Much smoother than I expected even. I am very pleased with the result of my claim. My replacement device arrived in a timely manner. The customer service was fantastic. I would definitely recommend Assurant! I am 100% satisfied!!

We arrived in Canandaigua to get the same phone just updated. However, we got an even better deal and almost wonderful phone from Dylan--- You need more Dylans in your offices as he was most charming and respectful. Spectrum is the best and we will never change that. Great products with a great customer service guy makes us happy. Thank you.

Very nice seamless experience when filling a claim. I received my replacement phone in a timely manner. The instructions were clear. Replace quality was equal to my phone. I was able to receive the same color phone. I felt very valued as customer. Returning my phone was very simple. I had the packaging and a prepaid postage for easy drop-off.

My experience with Assurant was great. The representative was very knowledgeable and understanding when I called place my claim. I received my replacement phone the very next day. I went to Xfinity to have my information transferred from the old phone to the new phone. They were very helpful.

The experience I had was great. I had my phone delivered to a T-Mobile store. They got it all set up for me and I went on my way. It was an easy process, and the store wasn't very busy. They also had adequate staff that were very knowledgeable in setting up my new phone and transferring all of my info including my texts. In and out, I was in the store for about 30 minutes max. I would definitely recommend to everyone having the insurance on the phone as this process was super easy.

My iPad was cracked and would not work. No charging etc... Unfortunately I was unable to access important information necessary to initiate a warranty claim. The first representative wasn’t able to assist so it took multiple calls to Apple to gather the necessary information. Otherwise, everything went fine.

My son is the worst with phones, so this is a blessing to have. The phone came within a day of placing the claim, that was appreciated by all! The process is quick and simple, my only issue was the cost. Paying monthly for the service and still paying out of pocket for the replacement was not my favorite thing to do, but we’re still happy with the service.

My son lost his phone. We called T-Mobile and was transferred to Assurant which was great that we didn't have to hang up and dial another number. Process easy, link set, payment made and device received within about 5 days. I was not sure how easy this was going to be, because nowadays everything is a hassle to get replaced or pay some outrageous amount for, but this was easy enough.

Literally the worst experience I have ever had. The instructions for a claim are incorrect and confusing. The fact that you click submit on a form but actually you were supposed to save as a PDF and send via a different platform. Also when talking to useless robotic support, they kept telling me that I didn't submit the form even though I did multiple times because their system doesn't talk to each other but the individuals aren't even trained to know how incompetent it all is. They also ask for an email for the claim but repeatedly sent to another email of mine which is poor infrastructure. Then they finally send the phone only for there to be no return label in the box.

I had recently subscribed to Spectrum internet which had the domino effect of me switching my mobile phone from Access Wireless. While I would avoid Access Wireless at all costs to any party as their lack of customer service is astounding. Prior to Access Wireless I had been with Q Link Wireless whose CEO has pleaded guilty to defrauding the Federal Government for billions of dollars. Assurant like a seasoned professional was able to seize opportunity and make the unbelievable, a reality and resounding victory for the customer in this instance.

The cellphone claim process was quick and easy. I was able to complete the claim in a very short time without any complications. Replacement cellphone arrived the next day. The instructions included were not as clear as I would have preferred, but I was able to activate. Instructions should let customer know to wait 24 hours to activate.

I had shattered the screen of my old phone while lifting weights and the touchscreen was left completely inoperable. I brought my old phone to my local service provider where I was surprised to be relearn that my device was insured. I filed a claim and the new phone arrived in 4 days with the assurance that I would only have to pay a fraction of what I paid for the original after mailing it back in. Overall satisfied with how fast the service was. It's definitely appreciated considering how much we have come to rely on our phones. So many calls and other important things can be missed while you're offline.

We are so happy that we have this insurance for our phones. Each time we have dealt with Assurant it has been a pleasant experience and quick turnaround. This is the second phone that I have had to replace and both experiences have been positive. The instructions for transferring information from my old phone to the new one were straight forward and easy to understand. Great service.

I like this phone. The screen size is perfect for me and it's easy to use. We had to order the screen protector, but am still completely satisfied with my order. I only wish they stored carried older models so I didn't have to wait for it to come through the mail. Sam was very helpful.

This is the second time our family has returned an Apple iPhone for repair. The first time It took two weeks and multiple phone calls. We were told that they were processing it as soon as possible. This time I think it was six days and no phone calls. The texts concerning the process were helpful. Thank you.

Very professional and was handled with ease. I was impressed with Spectrum and the mail service was easy, just turned it end and given a receipt. No problem at all, in and out under 5 minutes. I already have told others about the deal I received. Love the fact that I don't have to worry about paying the bill for a year! So excited about that and the price is half of what I was paying. Yes!!! Overall, great experience and Gabriel is a great asset to your company. I learned he started a few months ago. The way he handled everything was so professional I thought he was a seasoned worker! Give that guy a raise! I hope you let him know I was very impressed with him. And he was willing to come back and walk me through the process if needed. That was cool. Top-notch service! Thank you again!

Thank you for making my experience easy. The process to file a claim was not hard and I received a decision quickly. I was able to utilize the app and customer service made it very simple and worked fast to resolve my case. I am pleased with my new phone.

When you break your device it's hard to do things. The chat sucks and I swear they were ready to drop you for any reason before really listening. I had limitations on my phone due to it being cracked. The people on the phone are actually helpful and not lazy.

Ordering a replacement phone is easy. Getting the phone is quick. I must have got a refurbished phone because it doesn't work 100% the way it should but at least it charges my other one did not. I wish they would send charging cords because those tend to wear out as well.

Very fast return. THE PHONE CAME REAL FAST AND NO PROBLEM ON THE RETURN. And had no problems with sending it out and the insurance company gave me problem on approval. I wish I was able to have sent the phone to another address but that was not an option.

Recently lost a phone from my plan and was able to file a claim and receive within 2 days. But I feel that having been with Sprint T-Mobile for over 20 years and pay monthly for 4 lines insurance it should have been free. We pay $18 dollars for 4 lines and believe for being a loyal customer it there should not be any charge for $149.00.

My cell broke and I got a replacement right away. Works great so far so good. It was so easy to transfer all my apps and photos to my new cell I received. Instructions and all helped so much, I didn't need to go in to a T-Mobile to have it done.

I pay good money monthly for phone insurance, so I appreciate the fast response time when I file a claim. The whole process is quick and fairly easy, I especially like the expedited next day delivery on the replacement. Thank you.

Good experience with making a claim and getting my phone replaced. Replacement phone came quickly and is in great shape. Wish they allowed a few more days to ship old device back though. If there are any delays with my shipment it won't make it in time. That's my only complaint.

Make sure you get insurance! The smallest little tiny crack will prevent you from being able to turn your phone in! And sometimes doing an insurance claim is cheaper than having to buy a whole new phone. I had a small tiny crack in the corner of my phone and could not turn it in. My phone had not been working properly for months but I could not get an upgrade due to the crack.

Process was easy. See previous reply. Only had to wait an extra day due to climate change issues. It does still snow in the winter. I thought global warming would have started after the last election. I guess the climate fanatics were wrong. Maybe it just gets cold in the winter and hot in the summer here in Texas.

The online automated system started a claim that ended with a screen repair when a full device repair was needed. This precious time to get the initial claim cancelled before I could have my device replaced was a major inconvenience. Once the screen repair location accepted and cancelled my repair schedule the process moved along as expected. Any way to speed up that process would be greatly appreciated.

My cellphone was damaged from a truck running over it about a day before a large winter storm came to the middle region of the United States. Despite the storms, the replacement phone came promptly, in great condition, and was able to be set-up in lieu of the damaged phone.

All in all great service. Will highly recommend to family friends even church members, we recommend getting their insurance, they do as they say, hassle free, very rare do you find a company that stands behind the word like these people do..

Was very labor intensive the process because I needed data transferred. And my screen on old phone was damaged which made it difficult. No real resolution. I had to take to local computer shop to get data transferred. Wish that wasn't the case and it didn't take hrs on phone with Assurant and TMobile to try to get fixed. It really wasn't anyone's fault. It's the way the phone was made I guess.

My phone had stopped working recently for two days. With my job communication is foremost however Assurant got me a phone. The process was easy and the returning instructions easier so thank you guys for major service. I recommend your service totally to family and co-worker. Thank you

They were fast and efficient when I was dealing with them. Call my phone back the next day. Once I got my device I was so happy I couldn't believe it. Came so fast. When the male person came, I was jumping up-and-down. They said it was coming fast. But I don't know where it comes that fast. I appreciate your responsiveness. I appreciate Assurant. I appreciate how you guys take care of your customer.

I appreciate how quick my phone came and how easy the return was to drop off in the blue box at the USPS. The return box was ready to go with the label on it which was great. It didn’t take a lot of extra time and the device replacement is like new. There were no scratches or damage on the new device. Thanks!

The person didn’t seem to know what they were doing because they didn’t even ask if the SIM card that was sent with the phone was actually in the phone and that might be causing the eSIM not to connect and make the phone work for the activation. So it kind of seem like she didn’t know how to do her job. I mean, she was nice and all, and she tried every which way from Sunday But that was the one thing that she left out was she didn’t even bother to ask us if the physical Sim card was in her phone.

I haven't encountered any big problems with Assurant so far. Love the service and customer service 👏. Losing or misplacing one's device is headaches, however, Assurant makes things easier to replace. I love having peace of mind whenever I lose a device covered with Assurant because I know I'll receive my new device in a timely manner.

Quick response. When I mentioned I would be out of the area for 2 months, replacement was expedited. Thank you. This was my second time replacing a phone (not the same phone) from my account and both times things were very professional. With this replacement, I expected a separate box for the returns, but that was based on past experience with Google Fi. My extenstive travel schedule make Google the best option, and we have been with Fi since it was called Project Fi.

Phone arrived super fast, literally next day after ordering. I had issues with transferring my things over from phone to phone and having to restart again, super sucked but it's replaced. Not sure why plugging phone to phone wire transfer isn't still a thing but it should be an easy alternative.

Phone was left by accident and when returned to get it five minutes later it was gone. Notified Assurant. It was return within days. I would use Assurant phone coverage again. Thank you for everything. I recommended highly.

Very smooth. I am a very happy customer and would recommend your services to everyone.. I am so happy with my new phone. It is by far the best phone I ever owned. I will of course be using Assurant in the future for my next phone. It is very assuring knowing my phone is safe from any harm.

Tracking numbers were different on the website and what came on the box to return. It was confusing.. it is best to have the numbers match otherwise it is confusing. The claim number buttons produced different number than what was on the package.

Service was top notch. Keep up the good work. It was easy to send the return and received the email once the old device was received. My son was able to restore the data from the old device onto the replacement device. And so far the device working without any issues.

T-Mobile made the replacement process very simple. The phone was replaced within 24 hours. T-Mobile staff set the phone up in their office and attached a screen protector in their office while I waited and ensured the device was operating correctly. Staff also showed me some features I was unaware of.

Best and easiest way to complete a claim. Fast, Professional, Quick Service. The website is easy to use and if you have to call in they are great at pulling up your claim to assist you in what you need. There are local stores to assist with repairs who are very honest.

After about an hour I finally got a representative that knew what she was doing. Her name is Joan. She was great, the others, not so much. She went above and beyond to help me and my wife get her new phone going.

Everything went well except moving my passwords over. Good thing my old phone was able to be turned on so that I could recover them manually. I didn't like having to wait for the shipping of my new phone. I was surprised when I went into the store, and they said that I would have to call and start a claim. I was without my business phone for 5 days which was not good. I would have like this issue taken care of at the store not by mail.

The online form was clear and required only essential information, such as details about the incident and my device. I appreciated that I could complete this process at my convenience without needing to visit a physical location or wait on hold for customer service. Overall, my experience with the insurance provider was quite positive.

The turnaround on me getting a new phone was fast but the "new" phone I got was refurbished. Maybe that's on me to know that but google and assurant should be VERY clear about this practice. It should be in big bold letters and not some checkbox or some random sentence thrown at the bottom of some EULA. Overall good service, but the product I got did not meet expectations. I would think twice about getting an insurance plan knowing that I could just buy a refurbished phone for a similar price that I paid in insurance and deductibles.

Overall, I’m satisfied with the service, but I do wish the replacement phone didn’t have a messed-up speaker. It would’ve been great if the delivery had been faster as well. Despite these issues, I would still recommend this service to anyone dealing with a damaged phone.

The initial product shipped easily and quickly, but to my old address on Google. I had to call three separate times to try and get the shipping address changed, first two times I was told I was unable to change it since the shipping label had been created and had to wait for the shipment to be ready returned to Google before they could ship it to my actual address.

I really had a good experience exchanging my device. No problems and great service. Was really simple and had a great experience with the lady who helped me. She was very kind and very helpful. I hope I don't have to do this again but if I do I don't have any problems doing it.

It was very quick and simple to request a replacement. Phone arrived quickly and was easy to transfer the data. New phone doesn't seem to have as good of service as my previous phone. Would definitely recommend to anyone. Worth the value I have paid for it. Better phone than I had previously.

I had a great experience with your agent. The curiosity and nice agent she is. I had one of the most wonderful experiences with your agent. Thank you and your agent for a wonderful experience with your company.

Overall my experience was well. It would be nice to have the little device to exchange and or replace the SIM card. It takes a lot of time to move everything over and make sure all of my apps and everything that I needed was up to date and had the correct passwords for them.

When I traded in my cell phone for a new one it was much easier than I thought it would be. It was handled quickly and instructions were clear. The agents that handle my account were friendly and helpful. They answered all my questions and I would do it again!!

Thanks for the fast shipping. The website to claim was easy use. It is a hassle free process. I do wish there was more shipping communication. Overall an easy process and I would recommend to anyone. More companies should be this easy to return items. Thank you for your time.

Need more details on how to set up new device. Besides that it was fast and friendly when I called for help. I received my device within a couple days. Again instructions inside just need more details. Did not know I had to call to reconnect services on new device. Just thought I had to switch sim card like instructions said.

Very fast and good. Last time I used Assurant I didn't have a great experience because even though I had sent the damaged device back to assurant- I was still charged for the device because assurant was still "processing" the return and like 800$ showed up on my T-Mobile bill and it took a while to remedy. This time so far is good.

Contact customer service for my phone. Damaged and cc. Completed my order. Received my replacement within 2 days. Had a note 10 and received a 22 ultra. Thank you. Will recommended to have insurance on your phone. Great service when I did the claim. Guide me to complete the the claim. Thank you again.

The process for getting my device replaced that wasn't working right was really simple & things happened very quickly. It was a great experience & I am happy I have paid for the insurance because now I have a new device in less than a week! Thank you so much!

We replaced our old phone with a new Samsung. All went very smoothly. Spectrum technician was very knowledgeable and knew just what needed to be done. She was exceptionable. There was very little wait time. The entire process took just one hour. Great job was completed by Spectrum. Thank you.

The process was very straightforward. I put in the claim and told them exactly what happened and they sent it a replacement phone the very next day. I got the replacement phone within two days of putting in the claim. They also give you enough time to send back the broken phone just in case you forget to go to the post office.

Chris did an excellent job in helping to upgrade phone. In order to fully utilize a new hearing aid we needed to upgrade our current phone. He helped us quickly and efficiently. Walked in needing help and left with a new phone. His help will make our transition to hearing aids easier.

I have several claims I have filed and all have been very easy to file and I got a replacement phone within 2 days and got my screen replacement the very same day. The deductible was very reasonable and I would continue to get insurance on every phone I get in the future.

My cell phone was damaged, and it was replaced. Within two days. It was my first and only insurance claim on anything, and I am 64 years old. The customer Service was outstanding. Which is extremely rare in this day and age. It's good to know, there is at least one company that still operators under the guidelines of Social Morality.

I dropped my phone and was thankful for this coverage. After a bit of back and forth, a few details provided, my new phone arrived. In the beginning of the transaction, Assurant had a different device on record. After providing the original purchase information, they quickly updated their records. As a bonus, it was an elevated model and I've been most happy with the experience.

I had a new update on my Galaxy Z Fold while I was traveling and suddenly my phone started to acting up. Inner screen got black and few min later get back to normal. I had mechanical breakdown and very fast they replaced it for me. I'm thankful and grateful for that. Thank you Assurant.

Got information and update on time and email with tracking number. Very happy with the service. Good with a link so we can take it to USB so they can scan it. Trouble free instruction, was easy to follow and the package was easy. I would recommend to my friends and family. I always trusted Assurant for my devices.

I had issues with my device and needed to make a device insurance claim. I used Google Fi's support and within less than or about a minute I was connected to an agent via the apps support chat. I was greeted and my issues were heard and responded to. The result was needing to replace my device. The process was fast and simple. I had the new device the following day. The day after that I sent my device out in the reusable box. The FedEx location to print the shipping label was also quick and expedient. Overall a hassle-free and happy interaction.

My phone fell off of my desk and it cracked the screen even though I had a protector. The process for getting service and the phone replaced was easy, fast and smooth despite having a boo boo. I had only had the phone for one month but the process for filing the claim on line was easy and required very little effort and the replacement arrived within one day. Sincerely, Tim **

Ported over my old phone from AT&T and was able to get an upgrade for nearly nothing!! Flawless experience. Service is amazing. Customer service was amazing! 10/10 recommend and would recommend this service to anyone looking to make a smart decision in phone service and/or wanting to upgrade and get a fair dollar amount for their trade in! Went from an iPhone 8 Plus to the 14 for nothing out of pocket!! And cut my bill in 1/2 with better services.

I'm not sure I believe this site's review rating on Assurant. It's obvious to us Assurant practices in delaying or denying any claim possible for profit reasons. Assurant lies, delays, and makes the paying clients do all the detective and investigating and chasing them around repeating everything over and over hoping the customer gives up on claim.

I was a little surprised at the additional $40.00 charge listed as a deductible/postage charge but it wasn't excessive. The process for filing the claim was easier than I expected. But as I am not very tech savvy, the instructions for transferring my photos, contact lists and call history information from my old phone to the new was confusing at best and I ultimately lost my history. Further I had to lookup on YouTube how to transfer the SIM card. I found Spectrum support to be sorely lacking in this regard, but then that's not your company's fault.

Y'all have been amazing from day one, thank you for your hard work. I've sent in numerous claims and it seems like it is getting easier by the claim, thank you all and keep doing what you're doing because you all are awesome. We have never been more pleased and grateful.