Assurant Phone Insurance Reviews

The Sim card that came with the phone was bad. The Service tech at the store had to get a new SIM card. She was wonderful to work. For your future orders, make sure your Sim cards are up-to-date. It’s very frustrating when you think you’re doing something wrong when you’re really doing everything right just the equipment you received is out of date.

This was a quick and easy process. I put in my claim and matter of a couple days I had my replacement phone. The directions on transferring stuff over to new phone was easy to follow and painless. This is the first time I filled a claim with this company and I'm am very satisfied. They even made it easy to return the damaged phone.

Very easy to navigate site and order new phone. New phone came the next day, very simple and easy, thank you. The phone came packaged safely, it was the exact model I had. The process of making a claim was very efficient and simple to do. I am very happy with customer service of the business.

I received a new phone. It had all of this stuff inside of it. It needed. All I had to do was put my chip for my old phone into the new phone and it worked right away. It definitely was super helpful and I didn't have to pay anything.

As I stated in my previous comment only real thing I can see to improve is with your question of what screen is broken. Remember foldables have inner screens and there was no option for that. Other than that you have an awesome business model that keeps you without a phone for minimal time. The process is super easy as long as you can read.

First agent that took my call was rude/kept speaking over me. When I asked him to listen, because it was unclear which device he was adding to the claim, since I have two. He pretended he could not no longer hear me by repeating "hello, hello" and then he hung up.

Assurant was quick to respond to my claim for my unresponsive phone. They simply asked a few questions, and within days I received my replacement phone with no issues. I would definitely use Assurant again as a way to protect my phone from unpredictable loss or damage. If there was one thing to gripe about it would definitely be the cost to insure the phone. $20 a month is a little outrageous to cover a product for $1000.

The process to replace the phone was good but the process you follow to repair the items needs work to avoid issues with the customers. You cannot set up an appointment for a customer to take a phone somewhere to get the screen or anything else replaced if you have not called that location to be sure they have the part. Your process sent me to a store that did not have the part.

I was pleased at how fast it was replaces. I didn't wait long and they were very professional. They were happy to assist me with my damage phone so they could replace it immediately. I was able to keep my same number. It had a plastic cover over it for protection.

I think that it would've been a 5-star experience if I'd gotten more help from the CSR. I had questions regarding steps to returning the device correctly but I believe that the Representative wasn't well prepared to help me with my concerns. Also need information regarding a previous Device as well. I'd appreciate some assistance with that as well. Thank you!

T-Mobile store personnel were great, insurance personnel were incompetent and disrespectful, warranty personnel were great, I had to pay insurance to replace my phone, after a week I contacted insurance they gave me excuses why I haven't received the phone. I called back to insurance, they gave me different excuses, I received the phone after 2 phone calls and over a week, the phone lasted about 2 weeks, I had to bring phone back to the store and they couldn't get it to work either so I had to do a warranty replacement. The store employees and warranty were great, the insurance company employees were incompetent.

I was very satisfied with my claim. TMobile helped me file the claim and in no time, I received my replacement watch and was satisfied with the watch. Tmobile again helped me switch the info to my new watch. They also helped me with prepping my old watch for the return back to you. T-Mobile was very helpful with the technology aspect of the transfer of accounts and info.

They were prompt and reliable, I received my device the next day. As soon as I made contact with them I got a response immediately. They were very understanding and empathetic of my situation. I'm happy I choose to insure my device because of situations like this. Thank you. I'm a very satisfied customer.

My phone accidentally fell and cracked the screen on a ceramic tile floor. Within a day I had the replacement phone and clear instructions on how to send back the old phone. The process was explained thoroughly. All my questions were answered. The people at Assurant were so very friendly and helpful.

My screen started faulting out and not working. I ordered a replacement through the insurance and received our replacement in two days. The switch process was easy and pretty quick, I used a USB-C to USB-C cable to transfer my data. Thanks, and until next time. Have a wonderful day!

The process of submitting a claim and receiving/setting up a replacement device was much smoother and easier than I had expected. Thanks for keeping it simple and quick! My teenager is happy to have her replacement with all her contacts and info easily transferred over.

Think it was OK. Took multiple visits to T-Mobile stores and a UBreakIFix shop to get issue resolved. Was frustrating at times. Wish the techs would be more patient instead of flying through their processes. I got locked out of account verification multiple times due to haste. Yet, in spite of the frustrations and time involved, the issue was resolved. All is well that ends well.

Fair. But if you lost a device the options of getting a code must be more client friendly. I had to wait until I was in front of my work laptop to access the security code via email. My husband's cellphone is in the same account and we cannot use it for this purpose.

Trade-in phone. Bought new phone from Spectrum and they gave me a trade in value to go against the cost of the new phone. I am 70 years old and do not understand much about technical things but their representative helped me through the process. She even called me back the next day to make sure all was well.

Apparently posting a 1 star review gets the wheels of customer service moving swiftly. I received a message from Joseph G, Resolution Specialist, Assurant Connected Living - US, the day after submitting my review. Now just one week later, I have my reimbursement check and plenty of email communication follow-up (not all of it assured the same timeline Joseph did). Since the experience until Joseph was incredibly frustrating, I have only upgraded to a 2 star review.

Very easy, rep on the phone was extremely helpful, wish I would have gotten her name. Phone arrived promptly and directions were easy to follow. I would use again. Thank you. Very easy, rep on the phone was extremely helpful, wish I would have gotten her name. Phone arrived promptly and directions were easy to follow. I would use again.

For as long as I was on the phone with them to replace my son's phone, the 2 different people that I spoke with told me I did not have to send back the old phone and so I haven't but then early this morning around 2am they pulled $82.43 out of my account.

Thanks. This experience was great. Will recommend to others. Best service 👍. Was a great experience. Been with Metro for over 15yrs. Thanks. It was very easy and all reps was very helpful online and store. It's best to have insurance and the process made it much more better. Again would recommend to friend and family.

I think that some times T-Mobile makes something an insurance claim when it should be a warranty thing for a faulty device. My screen was cracked, but that wasn't my issue. I could care less about that. However, my screens were jumping back and forth and not responding.

Very good experience, menu for navigating what kind of claim you need to file needs work. I couldn't file for the inside of my screen directly as the instructions only stated to file for the front screen only. I had to reach out to my service provider and what would typically take 5 minutes took almost half an hour. I understand there are procedures but the menu should at least allow to specify what kind of screen damage so that nothing falls on the customer as "disnohest."

It was a quick response and easy process. They approved my claim quickly. The phone arrived fast at my address. The deductible was very low. I was very pleased with customer service. I have no complaints. I would purchase the insurance again. I filed the claim online. I would recommend the insurance.

I had great customer service and fast response in getting my new phone..very, very happy! I switched over to US Cellular and happy with their service also. I never realized how important it is to have your phone working properly. And this was a great experience with your company.

Great service, very fast delivery, exactly what's was promised, sending my old phone this morning except Dave phone was sent, no hassle service, whole process was very smooth. I couldn't ask for anything more.

It was super easy to file and it took no time at all to get the replacement in the mail and it was cool I didn't have to pay for the shipping. Thanks so much!! I never thought I'd have to use my insurance but I am so glad I had it.

The process can seem daunting but it was very user-friendly. My experience was positive, except it took me a few more days than provided to transfer all my data from my phone to the replacement device. More time is needed to process the eSim and to understand that process as well. Thank you.

It only took a few minutes to pay my deductible, submit my claim, and get a new phone on the way. Shipping was very fast as well, and I had my new phone within just a few days. I was worried it would be a difficult process, but it wasn't hard at all!

It was very easy to make an insurance claim. Once my claim was submitted my new phone came within just a few days. Switching phones was simple. Returning my old phone was simple. All instructions of what to do for the new phone and return the old phone were included in my package. I would highly recommend using this to family and friends for insurance claims in the future.

It was very easy to file the claim and the replacement phone arrived when promised. Sending the phone back was clearly explained and was easy to complete. I would recommend this coverage to anyone who has a phone. The process is very simple and easy to do.

I had my screen replaced three times on my Google Pixel 7 Pro and the last screen lasted a while but when I was at work one day my screen went completely green. That was on a Friday, the following Monday I had me replacement phone in my hand. I'm very pleased with Assurant and the way they handled my claim.

I didn't have to wait very long to get my phone. The only thing is when it came in on Thursday. I thought I could get it activated on Thursday, and I was told I had to wait forty eight hours to get it activated. That was the only issue, but otherwise I was extremely pleased.

My phone got wet while I was at work. Didn't know it was going to rain. It shut off on me. I made a claim. Paid the 50 bucks. The phone came to me the next business day. Activated my phone. Everything is running smooth now. I truly appreciate what they have done for me. I didn't get that kind of service with my last carrier.

My experience was amazing. Always has been. It's self explanatory and simple. I got my replacement and sent the broken device back. No issues. Closed the box with the tape that was provided. I have no complaints. I have used my protection plan whenever needed. I get my replacement device asap and with everything needed to get it up and running.

I'm happy overall but need a return label to return the broken phone. I would recommend anybody who is not sure about it well definitely get it. This way your phone ever does get broken or something happens to it unexpectedly you have that coverage. It's definitely worth it. A small fee is applied but I can having that peace of mind of not paying they have the same phone repaired and not having the end results that you want. There's always happy good thing.

I wish I had the option to receive my replacement at my home for added convenience. The customer service representative at the store was friendly, helpful and informative and provided excellent service. I wish I had directly spoken to a representative when I initially submitted my claim instead of the automated bot. However the acuity of the bot made the experience fairly easy to get directed to a human.

Very satisfied with my protection plan thru Assurant with Spectrum Mobile. Thank you very much! Your claim process was easy and received my new device promptly. I've had to use my protection plan twice and am very satisfied with the services provided thru and thru. Would recommend 10/10 to any new customer!!! Assurant Protection plan is the way to go!

This was a was easy process to get my new phone. I wasn't wanting a new phone but another one like I had. The sales rep at T-Mobile checked to see was the device covered and it was. I answered a few questions and the next day I received the replacement.

The original phone had many problems. Broken back glass, speakers wouldn't work right, camera wouldn't work properly. The battery wouldn't hold a charge very long. Overall, the phone was garbage. They replaced without any problems. It was a good experience. Thanks for not making it a difficult experience. Thanks for everything.

Very easy...hard part was trying to transfer everything from one phone to another. I have to take it to a specialist and pay to have that done!! T mobile only hire chicks to sell phones... other than that they are dimwits...so off we go to get someone to fix it. Ps. We have always done our own transfers..this one is a pain in the **.

Broken screen with serious smashed up screen. But it was nice to have Assurant to cover this accident. Now with new phone with all protective case and shield will keep it safe. But if not can at least feel relieved to know Assurant has my phone's back. Making the using of my phone more carefree and knowing isn't going to be forgotten.

Excellent response. No trouble. Received phone and was done with no hassle or trouble. Very appropriate service and very satisfied with how my problem was taken care of. My phone was lost. I connected with my service provider and they explained that I just had too answer some questions and I will be taken care of and receive a replacement phone. I was greatly happy that I was being taken care of so fast and the arrived to me not too long. Very happy with the service and appreciate the fast response.

My Charge port would not work correctly. I Had to hold the cable at weird angles to activate charging if it happened to work at all. I also Had to clamp it in a drawer, to charge overnight. I used new charging cables in the hopes it was the issue at hand but to no avail.

It was like a breeze to get my new phone back. It was replaced the very next day. I have never seen anything like this. It is a company to reckon with. I am very much impressed and will use them anytime in a heartbeat. I am recommending this company to anybody who is in need of getting somebody to watch your back. They will be there for you in time of need as they were for me. Thank you.

Filing the claim was quick and easy, those I spoke to on the phone were helpful and knowledgeable, delivery of the replacement phone was next day, the instructions enclosed were appreciated. My new phone was in excellent condition. I would def recommend using Assurant to everyone to protect their phone. It's worth it!

Easy instructions. They send you the label and the same box you send your old, broken or damage device. Give you plenty time to send it back to the near USPS. You stick the label and you good to go! I Only pay for the fee on the replacement include taxes and shipping charges around 65 dollars.

Very easy and fast shipping. Costed me nothing. I was happy with everything. All I did was follow the prompt when I entered into website and then they sent the phone within like a day. I think I put order in late Sunday night and Tuesday mail it was in there with a return label right in the box. Take new phone out. Get it hooked up and working, put old phone in box and seal it up, put it in my mailbox and mailman took it away next day. Easy peasy!!

I recently had to file a claim for a damaged phone, and I was honestly dreading the process. But I was pleasantly surprised by how smooth and efficient everything went with Assurant. From the moment I submitted my claim, their customer service was responsive and helpful. The process was straightforward, and I received clear instructions every step of the way. Best of all, my replacement phone arrived quickly and in perfect condition — it was like getting a brand-new device! I really appreciated how stress-free they made the entire experience. In a time when I needed my phone the most, they came through. Highly recommend this insurance if you want peace of mind.

Quick and painless to find and set up my new phone! Even easier to transfer my service. I love my new phone and love the fact I was able to take $20 off my phone bill! I have better reception everywhere with spectrum! Customer service is always a great help. For both phone and internet!

Everything was just fine. I had no issues with the overall process from diagnostics to replacement and then the return process of the water damaged cell phone. The wait time at the store was crazy long but I planned ahead for the extended amount of time I would be there.

Im very happy with the replacement of my phone. I'm gladly recommended. Please allowed me until Friday 04/04/2025 to return the broken phone. I been having issues to transfer my data. Will be completed by 04/04/2025. Is been a pleasure to do business with you guys. Thank you for your kindness.

I was pleasantly surprised how simple it was create a claim. Just click the button. Filled out some information. And before I knew it I was done and it was submitted. I was even more surprised and shocked when my replacement showed up the next day. I would highly recommend getting insurance for your device.

Similar to another consumer's review, the manner in which I received my replacement phone was ridiculous. Did it come fast, yes! I am grateful for that. HOWEVER, the phone arrived in a super unsecured state. Firstly, no signature was required, they simply dropped it at my door which is worrying as it could have been stolen. The phone was shipped without being placed in the bubble wrap protection which was simply thrown on top. It came in a flimsy package slip with ZERO padding. Is this how you want to send a 1k device? Further to that, they did not even include the return label so I had to call to get that and I have no means to print it and 10 days (working full time 5 days in the week) to get this back. Clearly there are quality issues at the distribution center. This is unacceptable for the high fees I have paid! I pay more for this insurance than the renters on my apartment! For some perspective.

My in-store phone rep Silvia was great! She was very helpful and the claim process was easy. I had a Iphone 8 and when I got my replacement it was an Iphone 12 mini, so thank you for the upgrade! I would recommend Assurant and the insurance on any phone purchase.

Thank you for the simple replacement of my daughter's phone when it went swimming in the ocean on our vacation. The replacement phone was waiting for us when we got home. I think that I will be keeping the insurance on the phone. The associates were patient and helpful when I needed support setting up the phone. It took a couple of hours, but everything was sorted out with a couple of phone calls.

Used my insurance plan to replace my lost/stolen phone. Overall the process went well. The delivery process was very slow! It took 6 days to receive my replacement phone. I was first told that I would receive my replacement device in 2 days. It ended up taking 6 days for it to be delivered.

When I receive the phone, transferring the data from one to the next was easy and also the cell phone service transfer is also simple. Everything was explained clearly on a postcard and how to return the box. For the time I had called them and also when I received it, everything was timely manner within three days. So I have no problems or issues.

I had to speak with 3 different salesman before I finally got through to one and I had went to local spectrum and put agent on phone to verify what I was saying was true. Then everything went excellent from there and I had no problem at all. After that got phone next day with no problem and sent other back.

The less than 48 hours to be without my only way of communication was way less time than I expected. I was initially expecting it to take a week and was about to travel to go out of town. The fast claim processing and shipping of the new device was a relief and greatly appreciated.

Excellent experience. I've had to use this insurance a handful of times throughout my more than 20 years of owning a cell phone. It's been pretty much perfect every time. I'll continue to keep this insurance until I stop getting cell phones. I didn't realize I was going to be getting a refurbished phone, but my device is past a few upgrades, so the availability was probably not there. I'm perfectly happy in all other respects.

This could have been a stressful experience but the Assurant team and claim process was flawless! The agent who helped me was knowledgeable and helpful and he gave me peace and confidence I needed to know that everything was taken care of and that my daughter’s lost phone would be replaced, and sent to her in a timely manner. So very grateful for Assurant!

Receiving a new phone was very easy. After making the telephone call, the representative completely explained the process. The phone was received within 24 hours and tracking information was provided. The phone was in good condition. Instructions and packaging were included as to how to return the phone. Thank you for making the process was simple.

Poor customer service. Condescending representatives. Replacement phone stop charging within 4 days of usage. Second replacement phone was in the bottom of the box exposed to damage it wasn't inside the bubble wrap. It was Z Fold 6. It was wide open exposing both screens to damage. Canceled their coverage rather purchase a new phone than keeping doing business with them.

My phone was dropping calls and going in and out of service and it was eating my battery alive. Thank you for sending my phone so quickly. There was no issue with getting it replaced, except what was wrong with my phone wasn't listed on the problems. But it was replaced asap,

My phone finally failed after a few years of having it. I filed the claim to see what we can do and I was able to get a replacement phone, I use my phone a lot for work or just personal use so the fact that the replacement phone arrived sooner than expected. I was more than happy, once I got everything transferred over I prepared to ship my old phone back on my day off. Overall a very nice experience using this service.

Thanks! You saved me once again. I would never be able to replace my phone without you! I only wish you have more than ten days to return the broken phone. Sometimes it's not as easy as it should be to transfer everything and return the phone to factory standards. But I will always take the 10 days over not having a new phone. Please remember some of these phones are really damaged.

It was smooth process, easy to follow steps. Start to finish. Was pleasantly surprised. Happy I didn't have to go any stores or spend time on the phone w/ techs or representatives. Would def recommend insurance coverage to anyone going forward. Seems the process is way easier than it was in the past twenty years.

Good replacement experience for a broken cell phone. It arrived in a couple of days. Had to call Spectrum to finish setting the device up. But, it was pretty quick using a spectrum representative to set the phone up. I would not change a thing about the process.

It was quick and easy. I received a new phone overnight and it included a box to return my damaged phone. I went to my local Xfinity store and they quickly transferred the data from my old phone to the new phone. Within one day of filing my claim I had a brand new working phone that was set up identical to my old phone.

Thank you for your service and product. I am very satisfied. Navigating the website is easy, making a claim is easy, and receiving the replacement is easy. I will recommend your services to friends, family, and coworkers. If you would ever like me to use your product again, please do not hesitate to contact me.

The only reason why I moved to T-Mobile was because I was recommended by a friend. I was with AT&T. I would always be very upset with their service so now I have moved on to T-Mobile. I am very happy that I have chose T-Mobile as my cell phone provider. The rep replacing the phone with insurance has been very easy for me so far very easy and quick and I’m very very impressed how T-Mobile has excellent customer service no matter what time it is during the day. The only thing that I do advise is to add instruction on the piece of paper that’s given to you in the box, that the return label is the actual box itself. Other than that very easy and I’ll pick T-Mobile any day vs AT&T.

The staff at Assurant were very helpful and responsive. I had never had to make a claim on my mobile phone before and I appreciated their time. They walked me through each step and the responses came through exactly as they said it would. I received all of the email notifications that they discussed.

Samsung easy to replace here, the next business day but the iphones I have 5 lines, those you get redirected to Apple website and Apple loves to make everything a pain but everything was covered and as long as you remember your log-in information for the iphone goes pretty quick too.

Really happy with my replacement. All it took was a phone call. Couple of minutes and bang. Got my confirmation for my new device. Exactly like my broken damage phone. But it took 3 days to get my phone back (weekend). I'll continue having insurance on all my devices. Returning my damaged phone was very easy with the prepaid envelope. Thank you, ASSURANT,

I am completely satisfied with the replacement process. My wife was reluctant to replace her phone, which had been dropped onto a concrete pool deck, and then fell into the pool. There was minimal damage, but some functions didn’t work as before, so I convinced her to file a claim. After describing the damage, replacement was approved immediately, and the new phone arrived two days later. Instructions were mostly clear, although I wasn’t sure whether to turn off “find my” functionality before the new phone arrived (I didn’t). We’re now back up and running, and the process could only have been smoother if the new phone was delivered immediately by drone.

The service I got was great. I would recommend it to anybody. They was very friendly and nice. Service was quick and they did what they said they would do. I plan on keeping my phone service. I like the way they work. Best phone company I ever had. Thank you.

It was a great thing to have insurance. Without it I would be lost, so thank you T-Mobile and my 360. You're the best, and the price is amazing. I didn't think to get a replacement would be that cheap and you guys have it be delivered to the house in two days. You can't get any better than that.

My daughter dropped her phone and the screen cracked. I called the 800# to file an insurance claim and requested a new phone. It was easy to file the claim and we received the new phone in the mail right away. It was so convenient to have it all done over the phone. Returning the old device was also easy and convenient as the insurance company provided a box and shipping label.

It was easy and timely to replace the defective item. I have to go to the phone store to ask them how to use the insurance program, I don't recall information being provided initially which I think would be convenient. I think it's a good service and maybe mathematically break down the cost over the life of the plan versus the cost to out of pocket replace the device so that consumers can feel they're making the most informed choice.

I was out of state and told I had to have my phone delivered to my house. It was supposed to be signed for, so I had someone go to my house from 8am to 7pm, but it was delivered after expected time I was told. It was left outside with no signature, with rain, wind and hail on the way.

Over the last 17 year I have had nothing but amazing service when I had had any damage to any of my line and I appreciate the services. You are the best and you get our product in a timely matter. I would recommend them to my family and friends.

Why pay fee if I pay insurance every month with phone bill to replace my phone when I wasn't the cause of the issue. This was like my 2nd or 3rd phone due to the flip middle section keep messing up. I but don't like that. Thanks anyway for my new device.

I was most impressed by the limited amount of time it took for my device to arrive. Literally 14 hours from when I ordered it. My phone was in my possession. I found that amazing. Like now that's customer service. Like like borderline immediate phone in my possession from ordering it at 9:00 p.m. and the following day receiving it at 11:00 a.m. My God that is amazing! Thank you thank you thank you Spectrum. Thank you so much.

Need to improve on the promised delivery date as phone is very essential at work. Not having a phone for at least 3 days is a nightmare, an inconvenience. Codes are sent via text messages to access my computer at work. Other than that, phone replacement was in good condition.

It was easy all around from the help that I received to the instructions explaining what you need to do. I even received my replacement phone the next day which I appreciate, it. Any time I need help they always help me the best they can and I Thank you very much.

Very efficient and trustworthy to deal with. Made my claim so easy and quick. Really appreciated. Will recommend to Jamie's and friends about the coverage and claim process and how quick it took to get my new device delivered without any hesitation. I'm with T-Mobile for last 6 years and have a very good experience.

I lost my phone in Istanbul. Call support from internet and got my replacement approved the same day and received phone within a week. Only downside is I do not ship internationally so I have to ship it to my daughter who has to mail it to me. Still waiting after 12 days.

Everything was fine. The phone was sent in a timely manner. I had no issues getting Internet switched over with customer service in Brunswick. They were very helpful. I’m I’ve been a customer with Xfinity for maybe years maybe not sure the damn but I’ve had no issues. No problems with it. I would recommend this cable company to family.

My son lost his phone while at a basketball game. We waited a few days to see if anyone would turn it in. We eventually had to put in a claim to get it replaced. It was totally easy, and we were glad that we had the insurance on the phone. The phone was here in no time, and we have a happy teenager again. Thank you.

This time around replacing my phone under its warranty was so much quicker and easier than in the past. Way less steps to deal with and I did everything online without having to talk to anyone. Replacement showed up in 2 days regular postal mail so didn't worry it would be thrown around or stolen.

I was very happy with the experience. The deductible wasn't too bad. The process for submitting was very easy. The replacement device arrived pretty quickly (the claim was filed on a Friday evening so the weekend was a factor too). The replacement device was in great condition. Returning the damaged device was very easy and straightforward. I hope I never have to use the service again but I know if I do need to it will be a very smooth process. So thank you!

Everything is good. Thank you. Some of the people are really helpful and some are moody, bed side manners can be a problem to help solve people issues, that's all and have a great day and enjoy your day.

Helpful, understandable, able to submit my claim!! My new phone came by Fedex 2 days later & I got the phone mailed back 2 days late. Xfinity helped me transfer the phone & I am on the road again. I am 80 years old so this was so wonderful for me.... All professional people willing to help.

I don't have much to say. The initial process of gathering information was a little time consuming, but everything went well once that was done. The sale staff at the T Mobile store were quite helpful. I would recommend this process to a friend. Thank you for the opportunity to express my opinion.

Claim was easy after started. Just try to remember if phone is broken it's kinda hard to receive callbacks. That was the only issue I had but got resolved by chat after I heard nothing but once I got on chat everything got resolved. It is hard when your phone is broken to make a claim or receive calls about the claim.

Teen Granddaughter lives in a rural area and the policy of taking the phone in for repair is not an option. I was able to speak to a Customer Service Rep who understood my situation and was able to get a replacement phone sent out to her. I have used Assurant many times over the years and think they do an excellent job of getting our phones repaired or replaced.

The processing was fast once I completed the necessary steps for a replacement device. The process may need to be clearer before processing. Satisfied with new product. The shipping was quick and the process of transferring my data was easy. I wish my new phone was more equivalent (with an SD slot) but it is still an upgrade nonetheless. The phone customer service agents were helpful and I felt like a valued customer. I would recommend T-Mobile to any friends or family seeking a change of service.

The process was smooth and easy, maybe could have a little extra package material for sending back just in case some is ripped. The only thing as of right now, 3/27, I got an email saying my old phone was retrieved yet, I had dropped it off for USPS last week.

Received a replacement phone for damaged phone quickly and the process was easy and quick but found replacement phone heating up and shutting down. Some apps became inaccessible having to shut off and rebooted to work. It happened a few times but has been steady for a while now. Time will tell…

I did finally receive my replacement watch after three weeks. It was frustrating because if I had not made contact with you after waiting three weeks my claim would have taken a lot longer to get processed!!! I always try to be fair about things, but your customer service in this situation was unacceptable.

Was easy to put in the claim for the broken phone. Got the replacement quickly. Had clear instructions on how to activate the phone and deactivate the phone. Just wish I was able to pick the color of the replacement phone being that I had a colorful phone that was being replaced. The phone that was replaced was purple, and the replacement that I received was white.

All went well. However, I was not told how to stop paying for coverage on my returned device and start covering my new device. I received return postage, paid FedEx and received my new device quickly and shipping was prepaid to me. I want to use them again. Thanks for the quick and efficient service for returning my damaged phone + receiving my new phone.

Good experience. Bad phone. When I call the phone I can't hear the voice of the person without it being on speaker phone. But other than that great experience. I would use it again. The people are very knowledgeable. Fast service and replacement. The people were very nice and sweet. I had no problems filing a claim and getting my new device back in the same week I filed the claim.

Phone was stolen and replacing it was very easy. I had a good experience with the company and T-Mobile was great as well. I will be recommending this service to others moving forward, thanks for the support and great customer support. I am satisfied with the process the company has.

Everything was amazing so I recommend the 360 plan for any T-Mobile user or any device user anywhere in any network. It’s amazing. I love it. Thank you so much. And other than that, they are great for having my phone come very fast and it just worked out amazingly and hopefully I don’t have to go through this again but if so, I will definitely count on them. Thank you.

As I mentioned before, communicate when and how I can pay for the deposit. I had to reach out a second time to figure out that I didn’t pay. That caused a delay in getting my device replaced. Other than that, I’m happy with the experience. Customer service was impeccable.

I had great care when I called about busted device. I'm over 60 and can't see well and currently in hospital, I have nobody at this time to help me photos, videos, information ,off the cracked device. I need till the 16th of April is when they will let me out of hospital. I don't want to charged anymore money for the month of April other than my phone bill that was $71.00 an month and has went up to $81.00. Due to my sickness and having nobody to help or read for me at this time, I need till at least the 16th of April, to daughter won't be back for an while on business, she is all I have to help me.

Everything was easy and very understanding to do! I am just unsatisfied with the replacement. People I have spoken to says it keeps cutting off the conversation and that they can barely hear me. And they hear me better on speakerphone and I have to speak loudly. Do I contact you or T-Mobile?

Just took too many steps to get what I needed resolved with getting phone replace..Told to go to Assurant..No payment then told there was a charge...Lost a whole day what could have been resolved from setting up phone to be shipped for replacement...Then Assurant told me it was not a 100 guarantee what they fix will resolve issue.

The phone was my grandson's and the dog had stepped on it and destroyed the screen. The replacement process was simple and quick. He had a new phone in less than a week. I would recommend the insurance to anyone who has a young person on their plan just to cover should something like this happen.

I'm so glad I have cell phone coverage and insurance. This is a great company and I highly recommend this one in particular. I was very taken care of and the process was so smooth and easy. I just really loved how I had been taken care of. I am very happy with my service and how fast everything was handled. The turnaround time was very quick. Highly recommend if you are accident prone like me.

My experience was great and very helpful. The phone is is of good quality. Also not too hard to transfer from my other phone. I'm very pleased with my phone. Very light, not too heavy but very durable. I instantly got a phone case to protect it because I'm good for dropping phones. Thanks for this opportunity.

I received a replacement in a fair amount of time. However the phone I received was not a good replacement whatsoever. The phone had previous security restrictions that the store technicians could not bypass. So I had to go through the protocol to get another replacement for the original replacement. This turned a three day experience into 2 plus weeks.

Overall I got a good experience with my Assurant event. The customer service is all I got from the Spectrum store associate and I had all my questions answered and the product is working excellent. After switching to Google from Samsung, I was worried there would be a lot of troubleshooting but was glad to find out that was not the case and was seamlessly transferred over in less than twenty minutes.

This I'm my family's 8th phone replacement I think. I have 3 kids and this has been a wallet saver. My kids get great pixel phones and I get peace of mind. 1000% satisfied customer. Every time we get a replacement phone that looks like a new one. I just changed my star ratio to 1 because of your stupid review character minimum, took a happy customer to an irritated one, nice job.

Opened my phone. When it opened it cracked underneath. The process was so simple. Shipping was fast and hopefully I don't have to use it again but if I do I know it's simple. The only thing I wished was the had my color. Everyone was helpful that I talked to.

It was very easy to go online and order the replacement phone. I received it in just five days. I don't see how the replacement process here could be any simpler. The deductible is over $200, but considering the value of the phone, it is worth it.

The process was smooth and easy. The portal was very simple to submit a claim. No issues. The device was shipped and received in an efficient manner. I would highly recommend friends and family to sign up with Assurant. It provides a peace of mind and lets me know my money was very well spent.

I was unable to use the touchscreen to maneuver around on my phone. It go to the point where I had to turn the phone away from the cracks. The screen was cracked in several places. I contacted both the chat and in person staff at T-Mobile who directed me to a link to start the process of making my claim.

Very poor service! Paid so much money for this vehicle protection plan and they declined every claim so far. Do not go with this company ever, it’s all about them getting money, they don’t care about helping the customers. Very disappointed!!

2.5 weeks ago, I filed a claim via Tmobile for a phone which was restarting every 3 seconds and wouldn't even stay on long enough to allow us to scrub personal data. That initial claim appeared to have been addressed perfectly- we received a replacement phone from Assurant within 2 days. Unfortunately, within 14 days we were unable to insert a charging wire as several pins in the port had bent. We have 6 phones for personal and business on our family plan, and have owned cell phones basically since they were invented. As we've never had an issue with the charging pins bending before, it is our belief that we were sent a refurbished phone with prior damage to the pins- they were only able to make it 2 weeks before falling out of place!

I had a great experience with Assurant Phone Insurance. The claims process was simple and straightforward, and I was impressed with how quickly my issue was resolved. Once I submitted my claim, everything moved smoothly—communication was clear, and I received my replacement phone in a timely manner. Overall, I felt supported throughout the process and appreciated the hassle-free service.

Please send me instructions as to how I can delete the data from my phone when charging it and turning it on are both impossible.The screen is cracked/shattered and the turn off and on button is missing. Thank you for responding quickly so that I can send the phone back to you.

Claim needed further action to approve but website indicated nothing. I only called because I am impatient and was told claim needed more processing. Should be some type of status indicator. Also the filing and tracking using the same first few data fields on the site is inefficient and confusing.

For three long years, I endured using a phone that had a cracked screen and other damages. The frustrating part was that it wasn’t even my fault—the damage seemed inevitable, and over time, the phone started experiencing serious issues with its battery life and overall performance. It became increasingly difficult to rely on it for daily tasks.

It took less than 24 hours for them to send me a replacement after my screen went out. The process was simple. Except trying to do transfers and wiping the phone was hard with no screen. Great service and great working replacement. So far no issues. Only thing is signal is weak in my area but I live in a rural place, so understandable.

I had the insurance; never thought I would have to use it. When my phone broke, it was super easy and fast. I received my replacement within a few days, and the instructions on sending it back in the box provided was super easy. Thank you for being there and doing a great job.

Thank you for all the help you gave me, All I can say is that You charge a lot for sending the phone. But thank you. The shipment was fast, the T-Mobile store helped us a lot, and they gave us all the answers to our questions.

The phone works replaced quickly, and I had no trouble setting it up. Had to go to the Metro by T-Mobile store to get the SIM card replaced and set up. The SIM card cost me $10.40. And the whole process took about four days from placing the insurance claim to getting the phone activated and using it.

Took my inoperable phone to trade in and found out it was worth $49; $100 deductible and now it’s worth $500. It’s a new phone. I’m going to keep it and trade it on the iPhone 27 or 28. Might even hold out for iPhone 30🙀. Because it didn’t work, I couldn’t tell (and didn’t remember) the storage capacity and chose the wrong one. Resolved quickly, but it added a day or two to receive my replacement phone. It arrived and will certainly work like the old one as soon as I can remember my passwords to everything. 😬

I was very well pleased with the experience of receiving my new phone and the process of having it turned on by an agent at T-mobile. I would definitely encourage others to definitely use all the resources of t mobile and their associates. Time and patience are definitely what the associates had when they were helping me period.

Had a great experience. The process was very easy, smooth and fast. Wish everything would work this way. I actually received a better replacement phone, as mine was discontinued a long time ago, thus I am probably good with this one for a couple of years and don't need to get a brand new one.

Will definitely be using this in this again. I have used it many times in the past and really enjoyed it. You received the phone quick. Easy setup and everything to return the phone is delivered to you. Just put your old device in the little bubble wrap they give you and seal it up and you send it away in the box.

Ordered new phone and took out the Insurance on the device. I don’t have anything to share, other than I got my new phone and as soon as I received it I got a scam call telling me I got someone’s else’s phone and someone else got mine. They wanted me to send my new phone back, but luckily I did not fall for the scam. How would they even know I got a new phone?

This was the easiest insurance process I have ever been through. While I was running, my phone fell out of my pocket hit some rocks and fell into a creek. Just like most of our population, I am dependent on my phone for many reasons. I filed the claim and my replacement phone was to me in less than 48 hours. The most difficult part was trying to factory reset the phone that wasn't working. The instructions to send back the damaged phone were easy to follow and sending it back didn't cost me anything except a trip to the Post Office. I would recommend this insurance to all my friends and family.

The process for filing my claim and receiving my device was quick and easy. The replacement was received in two days at no extra cost. The replacement device was clean and looked new. It was packaged with a new sim card as well. All I had to do was call to completed activation.

Very helpful and informative and listened to my ordeal of what happened and gave quick response and felt for me and my current situation and made it easy and one less thing I had to worry about in life amongst all other things I have going on in my day.

While the REPLACEMENT experience was great, the ACTIVATION of the new phone has not. I have been unable to transfer any of the data despite TWO visits to T-MOBILE stores -- ONE Franchise, ONE Corporate. The replacement phone now sits "unactivated" and I do not know what else to do.

Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow.

I had a very good experience with filing a claim. I went to the T-Mobile store and the clerk was very polite and did an excellent job with helping to file the claim. Before I went to the T-Mobile store, the customer service person was very helpful work walking me through the process because I had lost all of my contacts.

Completely easy to do, fast processing of claim and 2 day delivery. Couldn't be more pleased!! Highly recommend getting this insurance, saved me!!! Phone was in perfect condition when it arrived and no need for a SIM card. Worth every penny and the cost to me was okay also.

I really didn't have much of a problem with getting the exchange. I'd much rather talk with someone because you're going to be doing that anyway. Not everyone has access to the internet or a computer all the time. It all depends on where you stay how well your service happens to be.

It was very fast and easy to get my phone replaced. Had it by the next day. Easy online claim filing and very easy to send the phone back and only cost me 60 dollars to replace. Will definitely have no problem using again if need be.

It was a great, easy and a fast process. I got my phone within 2 days and it's making my phone experience much better because I have a fully functional phone. Am now able to use the front view of my new phone and the wifi and Bluetooth works. Thanks for looking out.

Over all, was a very easy process to get the new Apple iPhone. Customer service was very friendly in going through the buying a new phone. When I contacted Spectrum on getting the Apple 16E, was a little early. Went to their office on March 28th and picked up the iPhone there. Was easy to work with their staff. Changed over my information to new phone was easy.

Great and speedy 5 star service. I am very happy with how my insurance claim was processed. The new phone was exactly like my old phones. l was able to used my old phone case. Tracey was very professional in helping me get my information transferred to my phone and she was kind and friendly. I am very satisfied with the way l was treated from start to finish.

The experience was great. It was simple, fast, and efficient. I would recommend this company to others who have a mobile phone. The claim process was easy and hassle free. The company gave me a box to send back the damaged phone and the company sent me a new phone free of charge. Great service!