Assurant Phone Insurance Reviews

Shipment took 3 days, which was not too long but when you don't have a phone, it's too long! Phone was refurbished but just overall happy that deductible was cheap versus paying full price for a new one.

Process of replacement was speedy and professional. The device was easy to set up, and return of the old device was also painless. It was great to receive the replacement phone during the holidays when I needed the replacement for "back to work" travel. Tracking of the device when it was on the delivery truck and on its way was also very simple and accurate, and it went a very, very long way in helping to alleviate the stress of having a damaged phone.

Thank y'all for your help and getting a replacement phone sent to me ASAP. I only have one issue getting activated and now it's time to go into the store and provide my identification that I'm the owner of this account and I have this phone activated which it should be that I just call the 611 number and give them the new sink our number to have activated this account but it's not that way.

I broke my phone on New Year's Eve and the lady who helped me was so friendly and patient as I scurried around finding passwords and SS numbers. I didn't get the device for almost 5 days but I survived. The last two times it came the next day. I know the holiday was to blame.

My overall experience was great. I think there should be more options added to the section describing the damaged cause to the phone. This is where only problem occurred which led me to the wrong option to solve my problem. The problem was I needed a replacement phone and not screen repaired. The phone was not repairable by having the screen fixed. I needed a replacement phone.

Assurant phone insurance is crap. I pay for insurance with Spectrum for insurance through Assurant. I broke my phone, filed a claim, paid $100 deductible and was then told they didn't have my phone and I would need to buy one myself (up to $999.99) and they would reimburse me in about 14 days. I explained to them that I don't have extra money at this time to purchase a phone and they basically said too bad.

The processes for trading in my IPhone was easy and fast. I thought the refund value was fair. I’m appreciative that a trade in program was available when upgrading my I-phone 7. Assurant’s service was quick in processing my refund. I would rate the overall experience a 10 out of 10.

I got the first replacement the next day, however it wasn't even close to the same phone. So I sent it back and finally got the correct phone just not the color I wanted. That is the only way I will be happy. If I get the correct color I will send the other one back.

Everything was great! I won’t be able to send phone until the 13th. I don’t want to be charged extra. I’m out of town! I’m trying to relay this info every way I can. Thank you so much for this by the way. My phone was in bad shape & you guys really came through & was a solution I needed!

I broke my phone twice in past 10 days. I was able to put in a claim immediately both times. My phones had to be shipped to me because didn't want to pick it up. I received my phone 2 days later each time, which was great timing for me. I'm so satisfied with the services.

My phone experienced battery swelling, opening back cover. My local T Mobile store recommended I replace it under insurance claim. Having no experience, I was pleasantly surprised at the ease of filing a claim online and the quick response of Assurant! New replacement phone arrived quickly, transferring data from my old phone easy and fast, following instructions sent with my new phone. Excellent experience!

My experience was a plus. I really enjoy the stress-free state I was in during the process. The turnaround time to receive my new phone was definitely a plus. In addition to the customer service I received when I needed a phone before the new phone got here. Thank you.

It was a pleasure doing business with the company, everything was really good, I receive the feedback immediately after I call to notify the problems. Even after I have receive the phone the company still make I receive all the information I need to get all my info from the old phone.

Love it. My new phone holds charge and is better than the original. I will say my battery life has increased tremendously. I don't think I could have asked for any other carrier and insurance plan. You all are amazing and I want to thank you for the easy process of filing the claim and getting it resolved.

My wife's phone was damaged, and I called Spectrum to have it replaced. Within 5-minutes, they gave me a tracking number and a replacement phone was shipped. It couldn't have been easier. Although the phone is refurbished, it looks brand new for all intents and purposes. Setting up the new phone was easy as well. They sent a sim card with the phone. I called the Spectrum rep and they set the card up remotely and got the phone working within 15 minutes. No lines and no waiting.

Instructions were written clearly for how to submit my claim and the steps to take after receiving my replacement device. I think 10 days is a fair amount of time in order to return the device. And the tracking system never left me wondering. The deductible was fairly priced and I received the replacement fairly quickly.

I had zero issues with making my claim and receiving a replacement in a timely fashion. No hassle submitting my claim at all and the process was pretty simple. I expected having to jump through hoops to get my claim approved but that was not the case. I would definitely recommend Assurant to a friend.

I have been paying $18 per month for my Assurant insurance as a cell phone insurance since March 2023. When I filed a claim to Assurant, they denied the claim stating I don't have insurance which obviously is not true.

Assurant read my review, reached out, and the situation has been completely (and rather amazingly!) resolved. Kudos to Assurant for keeping this customer EXTREMELY satisfied.

I was completely satisfied with filing the claim, the time it took for the replacement to arrive, and the instructions to activate. I guess if you had included an ice cream cone, it would have improved the experience. I expected a longer delay for my iPhone replacement to arrive, and was pleasantly surprised to find it without fuss or feathers in a couple of days after filing my claim.

This company is a scam. Ordered a phone through Spectrum and was offered 81 dollars for it. Sent phone in and received a response of phone having “no power”. The phone was completely functional and I used it up until the day I received my new phone and sent it to Assurant. I now realize this is a common scam with them.

Super easy steps to qualify your phone for an insurance claim. Once I answered a few questions, submitted the claim, I received an email, notifying me that my claim was approved and my new replacement phone would be sent via UPS. It took a day longer due to holidays but a very seamless experience with the Assurant Phone Insurance.

Assurant has came through for me twice, expediting a prompt delivery of a replacement phone within 24-48 hours. Such insurance eases one’s anxiety after losing a device with all of your personal data attached to it. I immediately contacted my carrier to suspend my service until the replacement phone arrives. Thank goodness for Assurant, Apple, and iCloud.

I have always agree to accepting Assurant phone insurance for peace of mind. I only ever had to use it once and my experience with the process was easy. The company's customer service department is helpful and answered all of my questions.

I'm really happy with the ease of filing a claim. The entire process took about five minutes! Totally worth it to have this insurance because the worst can happen anytime, anywhere. Best to be prepared for any eventuality - my phone was only about eight months old and the touch screen just died. Tmobile's warranty wouldn't cover it, so it was a relief to know that I had this insurance to help with replacement device. I filed the claim online and the phone was shipped quickly.

Excellent service! Again, the entire staff will fully help. May have been three to four helpers just helping. A young man who had been there for 2 weeks, was as if he had worked there all his life. Incredible. I am taking my APple pad back to the store to get it started up. Can't remember every detail, but I was and still extremely satisfied. Thank you.

The claim process was easy. It's not time-consuming. The convenience of having to do it online was great. Getting updates on the claim process. Questions was short. Replacement phone arrived quickly. The deductible was affordable. Phone was in good working condition. Package came with instructions of how to activate new phone and how to return the damaged ones.

When all was directed to the right department went well. I went to store, they said it’s internal so call customer service or go online. So I went online, the chat person said since I couldn’t answer a question about seeing outside damage, they had me call insurance customer service claims department to make a claim. That’s how I got my phone ordered.

The service I received was way beyond my expectations. In fact the service I received was excellent in every aspect. I received the replacement in less than 24 hours. The instructions were easy. I would recommend to my family and friends. Also it did not cost a arm and leg for the replacement phone. I am very satisfied with the results.

I love my new phone. It works perfectly and it came just in time. The instructions were clear on how to return it and there were really no issues with anything except the lady at the UPS store was confused about what I wanted when I went to return the phone, even though I was specifically told to bring my old phone to a UPS store.

I am extremely pleased with the exceptional service provided by Assurant in handling my phone replacement. The process was smooth, efficient, and hassle-free, which made a stressful situation much easier to manage. Their professionalism and prompt response exceeded my expectations. I highly recommend Assurant to anyone purchasing a new mobile phone.

The replacement was quick & and easy. The new phone arrived in two days, but I just wished we knew the replacement phone was going to be an updated model (A54 instead of the original A53) right away so we could shop for a new cell phone case & screen protector right away.

Was very fast and easy for replacement of my cracked screen on Flip Z5, Just wish they would send a NEW replacement instead of a refurbished, Just always a little worried knowing it was someone else's that had issues. But for the most part always never had a problem with the replacement phone I received.

Excellent work everyone. The world deserves good people like y'all these days to help get people's credit good to go. Credit helps everyone get themselves together in this tough economy and world we all live in, debts suck and hurt us all they never make anyone happy ever they make us all sad.

Took 8 days to get my replacement cellphone - when trading stocks it was nearly impossible to keep up with the markets while waiting for a replacement cellphone to come in. The holidays didn't make it easier - but to do a second verification without a cellphone it was impossible to get into some accounts as well.

My phone fell and the screen was broken. I filed the claim and it was promptly answered and a new phone sent out. I was able to set up my phone pretty quickly with the instructions that were in the package. I also followed the instructions that were in the box to send back the damaged phone without an issue. The experience was quick and easy. Great experience.

Process was relatively easy. Did obtain some help from Spectrum Customer Service. Am pleased with the new device. Did like the convenience of using the UPS store to return the trade-in devices - was quick and painless. Appreciated the help received at the UPS store to send them back, they were very helpful and knowledgeable and received a receipt with tracking number. Were notified when they were received.

Great response and shipping even during the Christmas holidays. The process was very easy. Just a couple of clicks and approved for a replacement phone. Received an UPS tracking number within one working day. Phone was delivered and was very easy to set up due to the set of instructions that was provided. Also a return box was included. All I had to do was wipe the phone and cleared all my data from it. Place in box and mail it back.

Even though having my phone broken was stressful, the instructions to get a new phone and setting it up were clear and precise. I would recommend this Insurance coverage for the phone to anyone wanting a peace of mind. I will continue with this coverage and will also look into having my other devices covered as well.

I would highly recommend the assurance. I would highly Ed five's purchasing the Assurant protection plan for your device. We've used it multiple times and they've always taken really good care of us. They've always repaired our devices quickly or replace them as soon as they can. Sometimes it takes a little longer, just simply based on how new the devices are.

Assurant care team are awesome people, very professional and friendly. They are understanding in so many ways, provided excellent service and detailed instructions on what to do once I received my new device. I highly recommended them to anyone that has a cellular device.

I had to go to Metro and the Young Lady in store was Phenomenal! Online they put My info on the wrong phone. She took care of Everything and was absolutely gracious and kind for as busy as She was! Her service was Excellent. Give Her a raise!! She took care of Me and at least 5 other customers and We All got professional service.

Good service, awesome customer service. My phone arrived quickly and I did not have to change my new year plans before the device arrived. Customer service was great. I don't know what more I can say. Spectrum is my favorite cell phone service I have had. The return was also easy with no problems..

Great Experience and Super Easy to get things done. Claims process isn't a typical situation with lots of forms required so extremely easy. The item came in three business days so I wish that part was faster. Overall a great experience from start to finish but it could be faster for instant gratification.

The procedure was simple, I didn't feel any push back. It was fast and accommodating, especially due to the fact it was the holidays and I had a short time receive being that I was in a different state. Thank you for your help and I will return my old phone this week.

Was pleased that the Insurance replaced my phone after a screen damage and the return was simple and easy. Will continue to use the replacement until I can get an upgrade to the product when time allows. So far the change to the replacement has been an easy transition and when I have the opportunity, am anxious to compare the photo quality.

It was a very simple process to receive the phone, take to the store and have service transferred and then mail the trade in phone back. Now I am in the process of waiting on the money from the trade in which should take no more than 24 hours. Switching to Spectrum from Verizon has been very simple and less costly.

My phone had developed a variety of operational issues and had become nearly unusable after 5 years of use. I contacted Assurant and was able to speak with representatives on the phone. Within a day I had a replacement phone. This is the best experience I've ever had with this sort of policy!

I appreciate your cooperation in completing my claim. And the condition on the iPhone, it was like new. I really appreciated the effort. Thank you once again. I would like to express my sincere gratitude for your cooperation in completing my claim. The condition of the iPhone was exceptionally good, as if it were brand new. I truly appreciate the effort you have invested in this matter. Thank you once again.

I feel it would have been a perfect experience if this information was more clear, having a 150.00 payment automatically charged to my account hanging over my head is distressing, and I feel that having a return time window would make this an entirely stress free experience. Thank you for listening.

360 Protection is really worth it. It covers you with a small deductible if recommended. I love it. My device was to me in 2 days. I was surprised with the holidays approaching but they really came through. You would not be disappointed. If you do not already have it go get it. It is a must!

The only complaint I have is I wish they would have told me in the beginning to file a claim when I first called T-Mobile when I dropped my phone in water and then it cracked the screen because it was about 10 to 14 days from start to finish for this whole process.

Assurant is a great claims department but I was Greatly Disappointed the last two times due to y'all sending me the wrong Devices. Since I've started using Galaxy Samsung Products I use them across the board, my cell phone and my tablet. I wanted My pics synced together with Samsung. I can't do that with a Revvl. Check my records! I had a Samsung Galaxy TabS1 first. When that one broke, y'all sent me a Samsung Galaxy TabS4. When that one broke y'all sent me another TabS4 with a stylus pen. When that one broke, that's when y'all sent the 1st Revvl. I should've sent right back to y'all but I tried it out 'til the screen just went black on me. Now I have this 2nd Revvl but I want another Samsung Galaxy Tablet!!!!

Customer service with Spectrum was the easiest and reliable trade in I'd ever encountered. It was awesome. Fast, friendly, and efficient. My old phone to an new upgrade phone was a fair trade in. Spectrum mobile service is the best company out there. Old phone was a Galaxy A12 to upgrade Google Pixel 9 pro was a steal.

Very easy to log on to the T-Life app and follow the instructions for an insurance claim. Took about 10 minutes and the deductible was even less than I thought it would! Replacement took about 10-ish days to get here, but to be fair, Christmas was in the middle of it.

The ease of filing a claim and actually receiving the replacement device is actually surprisingly fast and very convenient! Even through the holiday madness going on (Christmas and now New Year's) I was able to receive replacement device faster than it would have taken me to go in store with my busy schedule! Which entails being a father of 4, working 2 jobs!..Peace of mind knowing I have the protection is why I still continue to have the assurance I need with Assurant! Thank you so much!

A bad device should never be sent to a customer. I was unable to start the device. It kept asking for me to insert the sim card, even after I inserted the sim card. The T-mobile rep at the t mobile store said that the phone is in airplane mode.

Amazing experience. I had my phone stolen and the replacement took last than 3days. That is amazing to know I have this type of insurance care. Phones are expensive and knowing I have affordable insurance alleviates the anxiety of being a potential victim of theft. Thank you for your support.

The experience was great. They took the time to explain and take care of my problem. They sent simple and clear instructions. They also sent the package for me to return the damaged phone and I loved that. So thank you very much. You did a great job at sending me a replacement very quickly and I appreciate the great job that you’re doing.

It was a quick and relatively easy process. The process of making a claim was easy and the T-Mobile representative helped me call it in. The replacement phone looked like new and has functioned well. Activation was relative easy but the instructions could had more detail. Thank you for all the help and quick turn around.

I was very happy my phone came so fast especially with all the holiday shipping. I was expecting it to come a lot later than it did. I appreciate the timeliness of this and the detailed instructions of what to do with my new and old phone. It was a very quick and easy process.

I received my replacement quickly and as stated. However, I did not receive a charger or earbuds or any information, such as a booklet on the phone. This is a different phone from what I had. I called to request a charger. The representative went out of his way to assist me. Your policy is to NOT include a charger. I can barely afford my phone bill, but have been a loyal customer for appx 25 years. I got my kids and friends to all use Tmobile, I always pay my bill, including my insurance. If I need anything to operate my phone it should be included with the replacement. This phone is great, but I am borrowing a charger and That's not right. I live on a very tight budget, and pay my bills. Please look at your policy

Process was easy to secure the credit and send back the phone. The instructions were clear on how to package the phone and I was able to print the correct shipping label based on the method that was easiest for me. I appreciate being able to receive a credit for my phone with that money being applied to my new phone purchase.

I accidentally broke my iPhone 13 Pro Max when I was getting out of my car, and because my phone is protected by Assurant, my phone was replaced immediately. I’m really satisfied with the great services and the professional support during the claim. Assurant, you are great. Thank you so much.

I am incredibly pleased with the outstanding service I received. From start to finish, the process was seamless, professional, and exceeded my expectations. The team demonstrated exceptional dedication, attentiveness, and expertise, ensuring every detail was handled with care and precision. What stood out most to me was the genuine commitment to customer satisfaction. Every interaction felt personalized, and my concerns or questions were addressed promptly and thoroughly. It's rare to find a service that not only meets expectations but consistently surpasses them, leaving no room for disappointment.

Replacement phone, I'm happy that I have my replacement phone, it took me three weeks to get my replacement phone, but I had to call to found out what is the status on my phone which I had on a Friday on the week after Thanksgiving, I spoke to a sales rep about the issues on the matter & should not to call the issue.

It is good to know that there is a process that allows for easy accessibility for filing a claim for your cell phone. One of our family plan phones stopped working and we had to file a claim. Not only did we find the area to file the claim with ease but the step by step process was of great value with no headache and no hassle. So far Assurant claim experiences have been great. I will continue to keep this coverage on my phones.

I love the customer assistance. Thank you very much. The beginning of January 2024 was the first time ever I got phone insurance and I'm so glad I did that. My phone actually got stolen. I was able to get a new phone the very next day sent in the mail. I was also able to get back my stolen phone the very next day by tracing it with my new phone that came in the mail and I sent my old phone back to the insurance company and I kept the new one. Keep up the good work!!!

My cell provider offered the link to Assurant. I filled out the report and it was accepted immediately. The replacement cell arrive in just a few days. Activation was simple and replacement device worked like a new on. Very Satisfied. I will shared this experience with my friends. Thank you.

Good service, but no charger was included. Another point is that the cost to get replacement is high ($250). When I received the device it was locked but customer service was able to help get it unlocked for other networks since I made all required payment for the device.

This last experience was good. I have had previous experiences that did not go well at all. With the previous interaction the information shared between T-Mobile and Assurant was not correct and cost me having to purchase a new phone unnecessary. This is all I need to share at this time.

I had a problem with Assurant about 6 yrs. ago when I had mobile service with Sprint, but since I've been with Spectrum the services from Assurant have been much better. I had a lot of issues with Sprint, so I don't feel that Assurant had too much to do with the problems I had.

Very Simple. Followed the instructions and went to US Cellular to have information transferred. Took a while to have all the information transferred. Overall pleased with my experience. Put old phone back in the mail immediately. Thank you so much for responding so quickly. My experience was pretty much painless and easy. I hope you have received my old phone back.

The process was easy and straightforward, I received my device the next day from Assurant with the delivery coming right on time. Great job. The cost of replacement was $99. Don't have to return device. Thanks again. Will be glad to use this service again if need be with no surprises.

I would like to know that once my return device was scanned, you could notify me. I have had returned phones not being received, even though they were scanned at the shipper. So, I didn't receive the credit for the return. The return process should be more secure no matter what carrier is used.

Everything was great. It was very simple to do. Took care of it within a few minutes. Next day the phone arrived, and I just mailed it back the broken one. I don’t know what else to say. There’s nothing else that could make it simpler or easier to do. I forgot about the $99 deductible. Maybe you should explain to the T-Mobile people that to remind me about the 99 deductible if they wanted me to upgrade instead of replacing.

Broke our phones. Called on Friday and our devices were delivered by Monday. Extremely easy and fast. Very helpful and much appreciated. This was all done just before Christmas and received them in less than two days. Just very easy and fast to get the job done.

I walked into the Spectrum store today to look for a new phone. The phone I wanted was in stock. Super happy with the price I received, after I turned in my own phone. I had great service, everyone was polite and helpful. I was waited on quickly. Had my phone transferred to my new phone very quickly.

I had left my phone on the hood of my vehicle. While driving in heavy traffic on the highway the phone fell off the hood into traffic. Since it was a highway with heavy traffic, I was unable to retrieve the phone and had to file a claim for a replacement. The phone was replaced within a day which given that it was the Christmas holidays was amazing.

It was quick, easy and highly recommended. I do not have any recommendations for changes in how you deal with customers. If I knew anyone looking for insurance on a phone I would recommend your service.

Fast and efficient. There wasn't any issues the replacement. It was easy to reactive the replacement, downloading photos, files, phone numbers and programs. After prepping the phone for use the phone performed great, had no issues with the connection problems whatsoever. Sound and music is great and clear with no problems. I appreciate how simple it was to power the phone.

My claim was easy to put my order and I got it really fast. Delivered to my house. Also customer service gave me an excellent information and how to submit my claim and they gave step by step guidance to completed my claim with a very friendly attitude and professionalism.

With a few simple click my return was processed and my replacement device arrived within 3 days. The replacement device was refurbished but worked and looked brand new. The entire process was quick and simple. I could not be happier how easy it was and how quickly it came. Completely happy with my replacement.

Unknowingly my phone fell out of my golf cart on a main road and it got run over. Someone on a bicycle found it and with FIND MY, I found it. Immediately started the replacement process and within 24 hours, I got a brand new phone - not a refurbished phone. [; Can’t complain about that! We’ve been paying for insurance for our iPhone 12 minis since 2020 and are relieved we didn’t cancel the insurance plan which we were talking about doing just a month ago. It ended up costing us $105.00 instead of $800. The contact and follow-up from Assurant was spot on.

Service was prompt and quick. Great job. Didn't know of anything else to improve my experience. Great job and professional staff. Maybe make my deductible not so much for my replacement of lost phone.

My experience was great as always. Delivered quickly as always. Job well done as always. One happy customer right here. Thank you for all your hard work as I know it can be difficult at times. But guys are the best. Thanks. I am so pleased that I got insurance on all my devices. I have no worries when I need a replacement.

Easy experience, no hassle and the phone was received very fast. The online process was simple and stress-free. Return process was also easy since the replacement phone was received with a return label and box and I was able to track when the return item was received. Thanks for making it very easy when you have a issue with your phone.

Everything was great other than the instructions telling me to first of all erase my existing phone. I needed a working phone to complete the process on the new phone. Also I am not sure that the battery is as powerful as the OEM, but maybe it is. Can't be sure about that. It seems to drain faster. But the phone says it is 100%.

I lost my watch and tablet due to Hurricane Helene. I had insurance only on my watch. I was dreading calling as every other claim has been a hassle. I called, filed the claim and I had my replacement in 2 business days. I will continue to carry Assurant on my devices (all of them now).

They are very helpful and I received my device quickly. Thank you for all your help and knowledgeable staff, polite staff and convenient process, I would recommend Assurant Insurance to anyone with a device. I don't know what else to say but everything went very smoothly and in a timely manner.

Great experience. Easy to use my insurance coverage. I didn't have to wait too long to receive my new phone. The only thing I has an issue with was resetting my old phone. I think I finally got it though. Also I wish customer service was from here in the United States, I have a hard time trying to understand personnel with an accent. Thank you.

The app was very easy to use. I would have liked to receive a confirmation and shipping details about the phone and when it was going to arrive at my house but didn't. Either way, I have my phone and it works great and solved my issue within the same week.

My claim was handled quickly and I received my replacement phone within 48 hours which was extremely important to me. The person handling the claim on the phone took care of it quickly and without any drama. As we all know our phones are extremely important. It is the link to our ability to communicate both personally and professionally.

My phone didn't come with the cable charger or earbuds of my Samsung Galaxy a13 phone. Works great and my phone got here on a quick and Speedy time overnight however I did have to take it to the Xfinity store in Avon to get a new SIMs card because you sent the wrong SIMs card out to me in the mail.

My new device came super fast! I did not have to wait long for the replacement. I am super excited! I will continue to use this service and I would recommend anyone to use it, too! They took care of me without any hassle. You will be please with the outcome just like I am.

Great job with speedy and efficient service for receiving my replacement device. My son is happy and I’m happy as well for the way I was treated and helped. The people at Assurant are extremely knowledgeable in what they do and very helpful in a situation that could be stressful.

I was very pleased with the arrival of the phone replacement right to my door. The instructions were very easy to follow with the smart switch and mailing original device off. I loved that the phone was an exact replica of mine and like I never switched. Thank you for the fast delivery so that I didn't have to be without my phone.

I broke my phone so I called my phone carrier and they told me to call Assurant. I called and they got all my information and immediately took care of the problem. I received my new phone within 3 days which was great. I transferred everything over. Assuarnt sent a return box and postage which made the return and drop off very easy.

It was an easy and quick process. Very much appreciated. Did not have to worry about the process. From start to finish it was an easy process. Thank you. I have recommended your services and company to friends and family. I will continue to recommend your services to anyone who may ask.

My phone's battery would not take a charge and died. It was user repair and the device protection process was seamless. I would recommend this to other Google fi users. I had a replacement phone in 3 days. My only complaint is about Google messaging inability to allow temporary account authorization without the device. It made it difficult to see temporary access codes provided by my bank or other sites.

My covered phone was damaged by a fall. The screen was cracked and the case was dented. The replacement process was quick and easy. It only took a couple of days for my new phone to arrive. Returning my damaged phone was just as easy and convenient. I would recommend that anyone worried with potential damage to their phone consider getting insurance coverage.

I had a good experience with the insurance plan. I spoke to someone on the phone and they were able to walk me through the process. I received the information through email and followed the steps and it was great! I received my phone a few days after I called and made the payment and my phone arrived. I recommend this insurance plan to anyone.

I had started with a nasty experience with service representative from the W. Granville store. Her name was Tiffany and she treated me like I did not know what I was talking about. All I wanted was to change out my damaged phone for a new one and transfer all my data to the new phone. She acted like it could not be done and spoke to me horribly which resulted in a back and forth heated argument. Alivia chimed right in, offered to help and did. She corrected the situation by listening and doing exactly what I had tried to explain to the other lady. It resulted in me having a new phone with all of my data. Then she helped me with my son's phone. I am so grateful! The phone came quick and my son no longer has a cracked screen which I am so happy about. Thank you.

My experience was great once the claim was filed. We received the phone fast. Little wait time and tracking mechanism was great! If we didn’t have insurance we would of had to buy a brand new phone which costed several 100.00 more than what we paid for. So the insurance was highly cost effective and worth every penny. If I were to do it all over again I would definitely get insurance again. This was a great experience.

Phone screen was unresponsive, but with only 99$, I was able to get a new one in a few days. I had been told I would get it the day after but it took three days for it to actually arrive. Though longer to deliver than expected, the replacement works perfectly.

Process was quick and painless, only requiring that I complete a simple form with a brief description of my issues. The new device was delivered overnight with pre-paid return packaging. I only wish that the manual had been included as the replacement device is the next generation to my previous one and some functions differ slightly. Overall happy with the experience.

My phone got wet during a storm and it only took a couple minutes to request a claim. I contacted Google through chat customer service and they sent me the link to place the claim. The delivery of the new phone was fast. My only concern is that the delivery was scheduled for the morning and it arrived while I wasn't home and I couldn't contact FedEx to ask how much it would take. Other than that, I have no complaints.

My experience was awesome, the customer service representative was also nice at helping me. I wish they didn't charge so much for a upgrade on your plan. Also didn't have so much fees when your phone get turned off, cause I be struggling to pay the past due amount. Thanks for being loyal and trustworthy on your phone plan.

Only issue I have is I have to shell out $40.00 for a new screen protector. Wished that was covered with the insurance but was advised it is a new phone that I have to pay for it. Maybe next time have that as covered by the insurance so I don't have to pay for the new protector.

Came in the mail fast and easy to transfer everything to the new phone. I just wish I had more time to drop it off because I did it a few days before the holidays. It would be amazing if the people could have two weeks to drop off. Other than that I have no complaints.

It was fast and convenient using Protection 360! I was able to submit a claim for my broken phone and they replace it within days. I love the customer service and how they manage the process. It was easy. You pay the deductible in the same app, they will send you a text message just to make sure you are the primary on the account and for you to process payment.

Very easy to do the replacement and get the phone back. Process easy and quick. Good communication. You get the email confirmation within seconds. If you have any questions they are prompt to answer you. We get what we expected. Nice and great experience working with this company. Thank you for your support and help.

The claim was approved in seconds after submitting the claim. Filing the claim was super easy and all instructions provided were clear. I am also happy with replacement phone. Looks like a brand new phone. And we received the newest model too. The activation took some time, but that was the mobile company issue, not the phone we received.

The request to have our bill consolidated was met with great efficiency, Sky explained and made sure we understood the phone and the plan. This new device will enable me to use my new Apple Watch as my older phone would not, We were very satisfied with our Spectrum experience.

Staff was super friendly and helpful in helping me file a claim for a watch replacement. Deductible was $49 which isn't bad but isn't great either in terms of affordability. My watch was shipped same day and I received it FedEx the next day. Overall, it was a very smooth process from start to receiving the watch.

No complaints. Was quick, easy, fast and super user friendly. I like the option to be able to do everything from the app. Made the process very easy. In this case I didn't needed it. Maybe have the option to live chat a person would be helpful if you encounter issues.

I damaged my phone and went 2 days with trying to use it even though only half of the screen was functioning. Once I finally filed my claim the new replacement was in my hands within 2 days. It was a smooth process. The only thing that I needed more information was on how to properly transfer all data that's not automatically transferred. Like embedded data in the phone's memory bank.

I didn't receive any instructions on how to or where to return the broken phone. I don't want to be charged for the new phone. I would appreciate some form of communication about where to send the broken phone. I would appreciate some communication from you about where to send the phone and how to send it. Thank you.

I got my replacement phone in one day and I went to T-Mobile and they help me get everything from the old phone to the new one. It's stressful enough when you have to change everything over but their help was great. You need insurance for your phone so something happens you know you'll be taken care of.

The process of replacing the phone was very professional and precise. The website is very professional and easy to navigate. Thank you for being prompt in your response and processing my request after I lost my phone. I did not know what I was going to do. I was panicked but your company made the process of replacing my phone seamless.

I got the phone the next morning. It was seamless. However, when I went to set up the new phone I accidentally fat fingered the new password, and locked the phone. The only people that could help was the people at the Apple Store. Not our actual phone carriers. Which is frustrating:

All I can say is it was a great experience! Great communication, easy processing, and fast shipping. Received new phone undamaged with easy instructions to set up phone. I was very pleased with the transaction and would recommend using Assurant Phone Service as a backup plan to replace a damaged non-working phone.

If I based how I felt about T-Mobile based off your Des Moines location I would not be a T-Mobile customer service person. Also a "Supervisor" I spoke to basically said she would be happy to cancel my service since I wasn't happy. The absolute only reason I am giving a 5 is because of the in office care I received at a local branch in Cedar Rapids, Iowa.

I believe that I shouldn't have had to pay anything. My screen went out and was replaced through a certified store that you guys provided. They fixed my screen but broke the back of my phone so I could no longer use the network unless I was home connected to wifi. The service provider was at fault, not me.

The experience was great and came the next day. Customer service was really amazing and stayed with me as I called Spectrum to get the date I bought me phone. The lady was really nice and understanding as well. I hope I never need you guys again but if I do I know that you will help me. I also received my phone the next day which was really awesome and a blessing. Thank you for all of your help.

It went OK in my opinion. Would have thought I would have received a newer model than what was delivered. Just to ensure longevity for part replacement in future if needed. Representatives were fine to talk to, they were professional and respectful. Maybe this would be good recommendation for future issues.

The people I spoke to on the phone about getting my SIM to work all told me different things. "Keep your original SIM and put it in the new phone. It's easier since it's already been activated in the past" or do the opposite. I do think it could have been a bit simpler. The box info should say (if it doesn't already, I don't recall) that you should call on another device so you don't get disconnected mid-call and note that you may have to go into your settings if somehow your carrier's texts are blocked since you need a 6 digit code. But overall I'm happy with the ease and speed of things.

Great deals and personnel. Good deals on phone trade in/upgrade. Had equipment in stock. Representative was willing to help me. Almost as soon as I walked into the store because I had made a reservation. I got the phone data switched over to my new phone, old phone was cleared, and my data was taken in on trade.

The Assurant cell phone insurance is the biggest scam I have ever seen by two legitimate companies. T-Mobile offers you coverage, as provided by Assurant, but neither company will tell you just who gets the fees (identified as Services on the bill) you pay on a monthly basis. When I reported an issue with my cell phone display (Google Pixel 6 Pro), it took several calls to determine the telephone had physical damage. Actually, I took my cell phone to an Assurant competitor and they told me it had physical damage and it should be covered with Assurant. Several telephone calls later, Assurant finally acknowledge the physical damage and informed me of the deductible.

Good, worry free replacement. There is no need for me to be concerned about my phone. Insuring it when purchased is good and a safe care free replacement. Unfortunately I have used the insurance twice. Knowing how many phones I have came across, (2) times is nothing. I will always know my phone is insured by using Assurant.

My son's phone would not power on or stay charged. I didn't realize I purchased the protection plan until I went into my account trying to look up the cost for a brand new phone. The time to get the new device was fast. The new phone was easy to activate as well and no issues.

My son's phone had a cracked screen and we needed a replacement because we were about to upgrade and thought to gift my son's old phone to his little sister. The phone arrived quickly and made it in time for Christmas. The process was easy and simple. We were very happy with the cost, time and service.

Very patient and understanding. My device was outdated so the concern was what to send as a replacement. The first agent was on and off line with me for 45 minutes. He would ask if I was still there and explain what was going on. In the end he told me I would hear back in 24 hours. The second agent also explained that there was a concern about the fact that my Google was a 3A and that was no longer available. She shared that I would be hearing soon. As predicted I heard shortly after that they were indeed sending me an upgraded replacement for the deduction payment. I have sent back my phone in the required packaging and am enjoying my new phone greatly.

Very streamlined and efficient process. Rather by phone or direct chatting and a visit to T-Mobile. We were satisfied! There is not much more to say. I acquired a telephone protection plan and unlike other programs, this protection plan worked as advertised. I am very happy to remain a T Mobile Customer! I look forward to to my next purchase and upgrade.

I was impressed and pleased with speed of service. I would recommend the use of these services with friends. The customer service reps were helpful and knowledgeable of my needs. I feel that this company is definitely meeting the needs of their customers as well as hiring people with great work ethic to assist and accommodate their customers.

Very pleased with the speed of delivery of the replacement but it sure is slow. Texts and emails are delayed, but I appreciate the fast service and ease of returning my cracked phone. Thank you for the opportunity to offer feedback!

Thank goodness for Assurant! You just never know when something is going to happen to your phone! The entire process from start to finish was so easy, and my phone was delivered within 1 day! Thank you for this great experience.

I believe this was my third claim for the same tablet. The first time was a little tricky because I attempted to file the claim at a T-Mobile store. Which was the wrong process. My grandson is happy now he received his replacement tablet so fast. The process was quick and simple. I processed the claim online, which made it even easier. Thank you, guys, for the excellent service. Keep up the good work.

The shipping dates were changing which was frustrating but ultimately it arrived within a few days instead of overnight. I also think there should be a pickup option so that customers can receive their replacement if they don't have a secure shipping address. Ultimately the replacement works well and the rest of the return went smoothly on our end.

Great that it was painless and easy. I was worried about having difficulties replacing the phone and dealing with insurance has always been a hassle for me. I am relieved that it was a quick and easy process. You hear horror stories regarding replacing phones or dealing with plans trying to reimburse you.

I believe the amount to insure my cell phone is worth the price. The agent was sympathetic and responded quickly. She was also courteous. I didn't have to wait a long time on hold, and the time I spent with the agent was short. I received my new phone the next day.

I am a 77 year old senior technically challenged and it was such a pleasure to get a customer service representative that understood and helped me so nicely. I received my replacement phone in a timely manner. I would definitely recommend Assurant Phone Insurance to my family and friends, Thank you and Merry Christmas.

It was very pleasant experience filing a claim with you. I highly recommend. It was very easy and reliable fast and secure shipping method from Usps. Also was very reasonable price due to a device that I have get. I believe I’ll keep my insurance for as long as I want from now on. Thank you. Best regards. Edgar

Overall, the experience was quite good. I was able to apply for a repair/replacement relatively easily on-line, although I would have preferred to have access to a phone call as some things were not so easy for me. Once I received the phone, I had difficulty transferring data and setting up apps - I am still having one or two problems - and it is not obvious how I can get help. But, the phone works.

I was very satisfied with your services from customer service to delivery and receiving the replacement the next day. That was fast service. Thank you for fast service and and great customer service reps that handled the call in a fast manner and great service representatives with knowledge of what they were doing.

I took the device to my local Apple Store to have them transfer my data and everything. I didn't have faith I could do it correctly myself. I am a film major and had a lot of images/clips that I needed to have saved. The return label was damaged. I had to pay an additional $13 for a new label to be printed. I also wasn't sure if I had to go to UPS or USPS. The instructions could have been a little clearer. Overall an extremely positive experience. Thank you for making this easy during finals week!

It was easy to get the phone replaced however there was no instructions on transferring the SIM card. If I had not known it needed to be done and how to do it could have been a problem. Someone who was not familiar with this process they could have been stuck.

Great customer service, there was no hassle at all. I did not have to hold for long before I was answered and spoke with a representative. The entire call did not last more than 30 minutes to have everything processed. I called before 5 pm and was informed that my device will be out for shipping the next business day and I received my device in less than 5 business days.

She was informative and made the transition easy. She let us know that we could upgrade our daughter's iPad and explained when we were ready to upgrade when we were ready to do so. She helped my daughter move all of her information to her new iPhone and explained all about the phone.

Well the customer service was excellent. I explained what had happened to my phone teary eyed & all but they walked through the process. I honestly thought I didn't have covered on the phone because I was not in my right state of mind but however I came back to my senses & ordered a new phone & three days later it was here.

You guys did very well. Thank you so much. You don't need to change anything. I always recommend you guys and I always put insurance on my phone just in case anything and you guys are fast to get the phones to people. Thank you so much. You guys make it easy for everybody.

When I call I was ask who do they have the pleasure of speaking to and how can they help me with what I'm trying to do and what to get everything done step by step. Very well guided me what to do next. Very happy with the person who helped me to get my new device.

Assurant has great service and great reps. They helped me out quick and got my phone shipped out. I thought it was coming next day but it came later. Now I just need to get to a store and have them transfer everything. Thank you for everything. Have a great day.

Also got this device brand new, No contact discount. Full sticker price so would of been nice to get the same or equivalent value no big deal. Just glad to have a fully functional device to use now. Thank goodness. And I've paid for insurance services for over 3 years with no claim on this device ever. So was a little bit turbulence to this clam but worked out okay in the end.

Yes it was a replacement phone, and it works great. This was my second time using your service and it could not be easier to use. Also, I will tell others about your service. Also, my wife may be using your service soon. You could text us to inform us of your delivery date. Thank you for your great service plan.

My experience was surprisingly good. I anticipated this was going to be a hassle, but it was pleasantly a smooth experience. Highly recommend having insurance. Your damaged phone will need to be send back to avoid replacement costs. The phone was destroyed in a work accident- completely able to be fixed. The phone still had to be sent back to avoid being charged full price for the replacement phone and shipping costs. Otherwise, the representative was responsive, hassle-free and prompt with the claim.

I got my device in a reasonable time frame. Customer service representative was excellent. I had to call a few times because I was confused about doing the claim online instead of doing it on the phone. I've had to go to the T-mobile store and was directed back to a representative on the phone. Overall, I got my phone in a timely manner.

If you thinking about using this insurance company, please just go to a side street store that fix phones. You will have a better chance of getting service. This company is a joke. The representative don’t do nothing but lie after lie. They all say they are supervisors and they still tell you a lie. If I can give this company a zero star that’s what I would give them. Don’t waste your time being a fool like me.

Excellent customer service with Kevin **, would recommend to everyone! Nice respectful young man. There were a lot of customers coming in but he was never short or disrespectful to any. Had called Spectrum earlier and spoke to nice man who was going to call me back after I talked to my granddaughter but she wanted to go to the store to decide which iPhone was better for her.

Assurant was easy and quick. Good process for claim and replacement. T-Mobile staff assisted me for the find my iPhone turn off, but otherwise, all good service. I received my replacement in about 2 days. A return box was included with postage and seal. I wrapped it up and took it to my USPS local station.

Filing my claim was super easy fast and I received my replacement phone in a great amount of time. The only thing that I would improve about my experience is the Return instructions being a little bit more detail, and there should be a way to track the damage device once a customer mails it back to Assurant. I Return my damaged device by mail 24 hours before it was due and now I am receiving emails that it still has not been received by you.

Happy with the assistance for replacement . Only issue may be that the repair location was 45 minutes away but worth it in the end.. All was done and any questions all answered quickly and smooth. Thank you. CPR shop on Metcalf did awesome. Appreciate. Thank you and the service I received.

I could not be happier and less stressed with this whole process. It was very fast to do claim. Easy support with customer support. Easy to pay the claim. Very fast to receive the phone and easy to send the phone back. Seamless is the best word used to describe this.

All went exactly as planned... Great program, Apple, and it actually extended the value of my existing phone to where the decision to purchase a much newer model was a no-brainer! In today's world, having a dependable phone is almost a necessity, and this program acknowledges the investment a consumer initially makes then follows through years later with the trade-in program as a reward for making that investment.

It was definitely a experience and in the end it all worked out and I would recommend it for everyone who has Spectrum to get insurance on there phone. Anything can happen, it is always good to have insurance than not have it when you need it most. I paid 29.00 and got a new phone. I really couldn't afford to buy a new one.