Assurant Phone Insurance Reviews

Easy instructions. They send you the label and the same box you send your old, broken or damage device. Give you plenty time to send it back to the near USPS. You stick the label and you good to go! I Only pay for the fee on the replacement include taxes and shipping charges around 65 dollars.

Very easy and fast shipping. Costed me nothing. I was happy with everything. All I did was follow the prompt when I entered into website and then they sent the phone within like a day. I think I put order in late Sunday night and Tuesday mail it was in there with a return label right in the box. Take new phone out. Get it hooked up and working, put old phone in box and seal it up, put it in my mailbox and mailman took it away next day. Easy peasy!!

I recently had to file a claim for a damaged phone, and I was honestly dreading the process. But I was pleasantly surprised by how smooth and efficient everything went with Assurant. From the moment I submitted my claim, their customer service was responsive and helpful. The process was straightforward, and I received clear instructions every step of the way. Best of all, my replacement phone arrived quickly and in perfect condition — it was like getting a brand-new device! I really appreciated how stress-free they made the entire experience. In a time when I needed my phone the most, they came through. Highly recommend this insurance if you want peace of mind.

Quick and painless to find and set up my new phone! Even easier to transfer my service. I love my new phone and love the fact I was able to take $20 off my phone bill! I have better reception everywhere with spectrum! Customer service is always a great help. For both phone and internet!

Everything was just fine. I had no issues with the overall process from diagnostics to replacement and then the return process of the water damaged cell phone. The wait time at the store was crazy long but I planned ahead for the extended amount of time I would be there.

Im very happy with the replacement of my phone. I'm gladly recommended. Please allowed me until Friday 04/04/2025 to return the broken phone. I been having issues to transfer my data. Will be completed by 04/04/2025. Is been a pleasure to do business with you guys. Thank you for your kindness.

I was pleasantly surprised how simple it was create a claim. Just click the button. Filled out some information. And before I knew it I was done and it was submitted. I was even more surprised and shocked when my replacement showed up the next day. I would highly recommend getting insurance for your device.

Similar to another consumer's review, the manner in which I received my replacement phone was ridiculous. Did it come fast, yes! I am grateful for that. HOWEVER, the phone arrived in a super unsecured state. Firstly, no signature was required, they simply dropped it at my door which is worrying as it could have been stolen. The phone was shipped without being placed in the bubble wrap protection which was simply thrown on top. It came in a flimsy package slip with ZERO padding. Is this how you want to send a 1k device? Further to that, they did not even include the return label so I had to call to get that and I have no means to print it and 10 days (working full time 5 days in the week) to get this back. Clearly there are quality issues at the distribution center. This is unacceptable for the high fees I have paid! I pay more for this insurance than the renters on my apartment! For some perspective.

My in-store phone rep Silvia was great! She was very helpful and the claim process was easy. I had a Iphone 8 and when I got my replacement it was an Iphone 12 mini, so thank you for the upgrade! I would recommend Assurant and the insurance on any phone purchase.

Thank you for the simple replacement of my daughter's phone when it went swimming in the ocean on our vacation. The replacement phone was waiting for us when we got home. I think that I will be keeping the insurance on the phone. The associates were patient and helpful when I needed support setting up the phone. It took a couple of hours, but everything was sorted out with a couple of phone calls.

Used my insurance plan to replace my lost/stolen phone. Overall the process went well. The delivery process was very slow! It took 6 days to receive my replacement phone. I was first told that I would receive my replacement device in 2 days. It ended up taking 6 days for it to be delivered.

When I receive the phone, transferring the data from one to the next was easy and also the cell phone service transfer is also simple. Everything was explained clearly on a postcard and how to return the box. For the time I had called them and also when I received it, everything was timely manner within three days. So I have no problems or issues.

I had to speak with 3 different salesman before I finally got through to one and I had went to local spectrum and put agent on phone to verify what I was saying was true. Then everything went excellent from there and I had no problem at all. After that got phone next day with no problem and sent other back.

The less than 48 hours to be without my only way of communication was way less time than I expected. I was initially expecting it to take a week and was about to travel to go out of town. The fast claim processing and shipping of the new device was a relief and greatly appreciated.

Excellent experience. I've had to use this insurance a handful of times throughout my more than 20 years of owning a cell phone. It's been pretty much perfect every time. I'll continue to keep this insurance until I stop getting cell phones. I didn't realize I was going to be getting a refurbished phone, but my device is past a few upgrades, so the availability was probably not there. I'm perfectly happy in all other respects.

This could have been a stressful experience but the Assurant team and claim process was flawless! The agent who helped me was knowledgeable and helpful and he gave me peace and confidence I needed to know that everything was taken care of and that my daughter’s lost phone would be replaced, and sent to her in a timely manner. So very grateful for Assurant!

Receiving a new phone was very easy. After making the telephone call, the representative completely explained the process. The phone was received within 24 hours and tracking information was provided. The phone was in good condition. Instructions and packaging were included as to how to return the phone. Thank you for making the process was simple.

Poor customer service. Condescending representatives. Replacement phone stop charging within 4 days of usage. Second replacement phone was in the bottom of the box exposed to damage it wasn't inside the bubble wrap. It was Z Fold 6. It was wide open exposing both screens to damage. Canceled their coverage rather purchase a new phone than keeping doing business with them.

My phone was dropping calls and going in and out of service and it was eating my battery alive. Thank you for sending my phone so quickly. There was no issue with getting it replaced, except what was wrong with my phone wasn't listed on the problems. But it was replaced asap,

My phone finally failed after a few years of having it. I filed the claim to see what we can do and I was able to get a replacement phone, I use my phone a lot for work or just personal use so the fact that the replacement phone arrived sooner than expected. I was more than happy, once I got everything transferred over I prepared to ship my old phone back on my day off. Overall a very nice experience using this service.

Thanks! You saved me once again. I would never be able to replace my phone without you! I only wish you have more than ten days to return the broken phone. Sometimes it's not as easy as it should be to transfer everything and return the phone to factory standards. But I will always take the 10 days over not having a new phone. Please remember some of these phones are really damaged.

It was smooth process, easy to follow steps. Start to finish. Was pleasantly surprised. Happy I didn't have to go any stores or spend time on the phone w/ techs or representatives. Would def recommend insurance coverage to anyone going forward. Seems the process is way easier than it was in the past twenty years.

Good replacement experience for a broken cell phone. It arrived in a couple of days. Had to call Spectrum to finish setting the device up. But, it was pretty quick using a spectrum representative to set the phone up. I would not change a thing about the process.

It was quick and easy. I received a new phone overnight and it included a box to return my damaged phone. I went to my local Xfinity store and they quickly transferred the data from my old phone to the new phone. Within one day of filing my claim I had a brand new working phone that was set up identical to my old phone.

Thank you for your service and product. I am very satisfied. Navigating the website is easy, making a claim is easy, and receiving the replacement is easy. I will recommend your services to friends, family, and coworkers. If you would ever like me to use your product again, please do not hesitate to contact me.

The only reason why I moved to T-Mobile was because I was recommended by a friend. I was with AT&T. I would always be very upset with their service so now I have moved on to T-Mobile. I am very happy that I have chose T-Mobile as my cell phone provider. The rep replacing the phone with insurance has been very easy for me so far very easy and quick and I’m very very impressed how T-Mobile has excellent customer service no matter what time it is during the day. The only thing that I do advise is to add instruction on the piece of paper that’s given to you in the box, that the return label is the actual box itself. Other than that very easy and I’ll pick T-Mobile any day vs AT&T.

The staff at Assurant were very helpful and responsive. I had never had to make a claim on my mobile phone before and I appreciated their time. They walked me through each step and the responses came through exactly as they said it would. I received all of the email notifications that they discussed.

Samsung easy to replace here, the next business day but the iphones I have 5 lines, those you get redirected to Apple website and Apple loves to make everything a pain but everything was covered and as long as you remember your log-in information for the iphone goes pretty quick too.

Really happy with my replacement. All it took was a phone call. Couple of minutes and bang. Got my confirmation for my new device. Exactly like my broken damage phone. But it took 3 days to get my phone back (weekend). I'll continue having insurance on all my devices. Returning my damaged phone was very easy with the prepaid envelope. Thank you, ASSURANT,

I am completely satisfied with the replacement process. My wife was reluctant to replace her phone, which had been dropped onto a concrete pool deck, and then fell into the pool. There was minimal damage, but some functions didn’t work as before, so I convinced her to file a claim. After describing the damage, replacement was approved immediately, and the new phone arrived two days later. Instructions were mostly clear, although I wasn’t sure whether to turn off “find my” functionality before the new phone arrived (I didn’t). We’re now back up and running, and the process could only have been smoother if the new phone was delivered immediately by drone.

The service I got was great. I would recommend it to anybody. They was very friendly and nice. Service was quick and they did what they said they would do. I plan on keeping my phone service. I like the way they work. Best phone company I ever had. Thank you.

It was a great thing to have insurance. Without it I would be lost, so thank you T-Mobile and my 360. You're the best, and the price is amazing. I didn't think to get a replacement would be that cheap and you guys have it be delivered to the house in two days. You can't get any better than that.

My daughter dropped her phone and the screen cracked. I called the 800# to file an insurance claim and requested a new phone. It was easy to file the claim and we received the new phone in the mail right away. It was so convenient to have it all done over the phone. Returning the old device was also easy and convenient as the insurance company provided a box and shipping label.

It was easy and timely to replace the defective item. I have to go to the phone store to ask them how to use the insurance program, I don't recall information being provided initially which I think would be convenient. I think it's a good service and maybe mathematically break down the cost over the life of the plan versus the cost to out of pocket replace the device so that consumers can feel they're making the most informed choice.

I was out of state and told I had to have my phone delivered to my house. It was supposed to be signed for, so I had someone go to my house from 8am to 7pm, but it was delivered after expected time I was told. It was left outside with no signature, with rain, wind and hail on the way.

Over the last 17 year I have had nothing but amazing service when I had had any damage to any of my line and I appreciate the services. You are the best and you get our product in a timely matter. I would recommend them to my family and friends.

Why pay fee if I pay insurance every month with phone bill to replace my phone when I wasn't the cause of the issue. This was like my 2nd or 3rd phone due to the flip middle section keep messing up. I but don't like that. Thanks anyway for my new device.

I was most impressed by the limited amount of time it took for my device to arrive. Literally 14 hours from when I ordered it. My phone was in my possession. I found that amazing. Like now that's customer service. Like like borderline immediate phone in my possession from ordering it at 9:00 p.m. and the following day receiving it at 11:00 a.m. My God that is amazing! Thank you thank you thank you Spectrum. Thank you so much.

Need to improve on the promised delivery date as phone is very essential at work. Not having a phone for at least 3 days is a nightmare, an inconvenience. Codes are sent via text messages to access my computer at work. Other than that, phone replacement was in good condition.

It was easy all around from the help that I received to the instructions explaining what you need to do. I even received my replacement phone the next day which I appreciate, it. Any time I need help they always help me the best they can and I Thank you very much.

Very efficient and trustworthy to deal with. Made my claim so easy and quick. Really appreciated. Will recommend to Jamie's and friends about the coverage and claim process and how quick it took to get my new device delivered without any hesitation. I'm with T-Mobile for last 6 years and have a very good experience.

I lost my phone in Istanbul. Call support from internet and got my replacement approved the same day and received phone within a week. Only downside is I do not ship internationally so I have to ship it to my daughter who has to mail it to me. Still waiting after 12 days.

Everything was fine. The phone was sent in a timely manner. I had no issues getting Internet switched over with customer service in Brunswick. They were very helpful. I’m I’ve been a customer with Xfinity for maybe years maybe not sure the damn but I’ve had no issues. No problems with it. I would recommend this cable company to family.

My son lost his phone while at a basketball game. We waited a few days to see if anyone would turn it in. We eventually had to put in a claim to get it replaced. It was totally easy, and we were glad that we had the insurance on the phone. The phone was here in no time, and we have a happy teenager again. Thank you.

This time around replacing my phone under its warranty was so much quicker and easier than in the past. Way less steps to deal with and I did everything online without having to talk to anyone. Replacement showed up in 2 days regular postal mail so didn't worry it would be thrown around or stolen.

I was very happy with the experience. The deductible wasn't too bad. The process for submitting was very easy. The replacement device arrived pretty quickly (the claim was filed on a Friday evening so the weekend was a factor too). The replacement device was in great condition. Returning the damaged device was very easy and straightforward. I hope I never have to use the service again but I know if I do need to it will be a very smooth process. So thank you!

Everything is good. Thank you. Some of the people are really helpful and some are moody, bed side manners can be a problem to help solve people issues, that's all and have a great day and enjoy your day.

Helpful, understandable, able to submit my claim!! My new phone came by Fedex 2 days later & I got the phone mailed back 2 days late. Xfinity helped me transfer the phone & I am on the road again. I am 80 years old so this was so wonderful for me.... All professional people willing to help.

I don't have much to say. The initial process of gathering information was a little time consuming, but everything went well once that was done. The sale staff at the T Mobile store were quite helpful. I would recommend this process to a friend. Thank you for the opportunity to express my opinion.

Claim was easy after started. Just try to remember if phone is broken it's kinda hard to receive callbacks. That was the only issue I had but got resolved by chat after I heard nothing but once I got on chat everything got resolved. It is hard when your phone is broken to make a claim or receive calls about the claim.

Teen Granddaughter lives in a rural area and the policy of taking the phone in for repair is not an option. I was able to speak to a Customer Service Rep who understood my situation and was able to get a replacement phone sent out to her. I have used Assurant many times over the years and think they do an excellent job of getting our phones repaired or replaced.

The processing was fast once I completed the necessary steps for a replacement device. The process may need to be clearer before processing. Satisfied with new product. The shipping was quick and the process of transferring my data was easy. I wish my new phone was more equivalent (with an SD slot) but it is still an upgrade nonetheless. The phone customer service agents were helpful and I felt like a valued customer. I would recommend T-Mobile to any friends or family seeking a change of service.

The process was smooth and easy, maybe could have a little extra package material for sending back just in case some is ripped. The only thing as of right now, 3/27, I got an email saying my old phone was retrieved yet, I had dropped it off for USPS last week.

Received a replacement phone for damaged phone quickly and the process was easy and quick but found replacement phone heating up and shutting down. Some apps became inaccessible having to shut off and rebooted to work. It happened a few times but has been steady for a while now. Time will tell…

I did finally receive my replacement watch after three weeks. It was frustrating because if I had not made contact with you after waiting three weeks my claim would have taken a lot longer to get processed!!! I always try to be fair about things, but your customer service in this situation was unacceptable.

Was easy to put in the claim for the broken phone. Got the replacement quickly. Had clear instructions on how to activate the phone and deactivate the phone. Just wish I was able to pick the color of the replacement phone being that I had a colorful phone that was being replaced. The phone that was replaced was purple, and the replacement that I received was white.

All went well. However, I was not told how to stop paying for coverage on my returned device and start covering my new device. I received return postage, paid FedEx and received my new device quickly and shipping was prepaid to me. I want to use them again. Thanks for the quick and efficient service for returning my damaged phone + receiving my new phone.

Good experience. Bad phone. When I call the phone I can't hear the voice of the person without it being on speaker phone. But other than that great experience. I would use it again. The people are very knowledgeable. Fast service and replacement. The people were very nice and sweet. I had no problems filing a claim and getting my new device back in the same week I filed the claim.

Phone was stolen and replacing it was very easy. I had a good experience with the company and T-Mobile was great as well. I will be recommending this service to others moving forward, thanks for the support and great customer support. I am satisfied with the process the company has.

Everything was amazing so I recommend the 360 plan for any T-Mobile user or any device user anywhere in any network. It’s amazing. I love it. Thank you so much. And other than that, they are great for having my phone come very fast and it just worked out amazingly and hopefully I don’t have to go through this again but if so, I will definitely count on them. Thank you.

As I mentioned before, communicate when and how I can pay for the deposit. I had to reach out a second time to figure out that I didn’t pay. That caused a delay in getting my device replaced. Other than that, I’m happy with the experience. Customer service was impeccable.

I had great care when I called about busted device. I'm over 60 and can't see well and currently in hospital, I have nobody at this time to help me photos, videos, information ,off the cracked device. I need till the 16th of April is when they will let me out of hospital. I don't want to charged anymore money for the month of April other than my phone bill that was $71.00 an month and has went up to $81.00. Due to my sickness and having nobody to help or read for me at this time, I need till at least the 16th of April, to daughter won't be back for an while on business, she is all I have to help me.

Everything was easy and very understanding to do! I am just unsatisfied with the replacement. People I have spoken to says it keeps cutting off the conversation and that they can barely hear me. And they hear me better on speakerphone and I have to speak loudly. Do I contact you or T-Mobile?

Just took too many steps to get what I needed resolved with getting phone replace..Told to go to Assurant..No payment then told there was a charge...Lost a whole day what could have been resolved from setting up phone to be shipped for replacement...Then Assurant told me it was not a 100 guarantee what they fix will resolve issue.

The phone was my grandson's and the dog had stepped on it and destroyed the screen. The replacement process was simple and quick. He had a new phone in less than a week. I would recommend the insurance to anyone who has a young person on their plan just to cover should something like this happen.

I'm so glad I have cell phone coverage and insurance. This is a great company and I highly recommend this one in particular. I was very taken care of and the process was so smooth and easy. I just really loved how I had been taken care of. I am very happy with my service and how fast everything was handled. The turnaround time was very quick. Highly recommend if you are accident prone like me.

My experience was great and very helpful. The phone is is of good quality. Also not too hard to transfer from my other phone. I'm very pleased with my phone. Very light, not too heavy but very durable. I instantly got a phone case to protect it because I'm good for dropping phones. Thanks for this opportunity.

I received a replacement in a fair amount of time. However the phone I received was not a good replacement whatsoever. The phone had previous security restrictions that the store technicians could not bypass. So I had to go through the protocol to get another replacement for the original replacement. This turned a three day experience into 2 plus weeks.

Overall I got a good experience with my Assurant event. The customer service is all I got from the Spectrum store associate and I had all my questions answered and the product is working excellent. After switching to Google from Samsung, I was worried there would be a lot of troubleshooting but was glad to find out that was not the case and was seamlessly transferred over in less than twenty minutes.

This I'm my family's 8th phone replacement I think. I have 3 kids and this has been a wallet saver. My kids get great pixel phones and I get peace of mind. 1000% satisfied customer. Every time we get a replacement phone that looks like a new one. I just changed my star ratio to 1 because of your stupid review character minimum, took a happy customer to an irritated one, nice job.

Opened my phone. When it opened it cracked underneath. The process was so simple. Shipping was fast and hopefully I don't have to use it again but if I do I know it's simple. The only thing I wished was the had my color. Everyone was helpful that I talked to.

It was very easy to go online and order the replacement phone. I received it in just five days. I don't see how the replacement process here could be any simpler. The deductible is over $200, but considering the value of the phone, it is worth it.

The process was smooth and easy. The portal was very simple to submit a claim. No issues. The device was shipped and received in an efficient manner. I would highly recommend friends and family to sign up with Assurant. It provides a peace of mind and lets me know my money was very well spent.

I was unable to use the touchscreen to maneuver around on my phone. It go to the point where I had to turn the phone away from the cracks. The screen was cracked in several places. I contacted both the chat and in person staff at T-Mobile who directed me to a link to start the process of making my claim.

Very poor service! Paid so much money for this vehicle protection plan and they declined every claim so far. Do not go with this company ever, it’s all about them getting money, they don’t care about helping the customers. Very disappointed!!

2.5 weeks ago, I filed a claim via Tmobile for a phone which was restarting every 3 seconds and wouldn't even stay on long enough to allow us to scrub personal data. That initial claim appeared to have been addressed perfectly- we received a replacement phone from Assurant within 2 days. Unfortunately, within 14 days we were unable to insert a charging wire as several pins in the port had bent. We have 6 phones for personal and business on our family plan, and have owned cell phones basically since they were invented. As we've never had an issue with the charging pins bending before, it is our belief that we were sent a refurbished phone with prior damage to the pins- they were only able to make it 2 weeks before falling out of place!

I had a great experience with Assurant Phone Insurance. The claims process was simple and straightforward, and I was impressed with how quickly my issue was resolved. Once I submitted my claim, everything moved smoothly—communication was clear, and I received my replacement phone in a timely manner. Overall, I felt supported throughout the process and appreciated the hassle-free service.

Please send me instructions as to how I can delete the data from my phone when charging it and turning it on are both impossible.The screen is cracked/shattered and the turn off and on button is missing. Thank you for responding quickly so that I can send the phone back to you.

Claim needed further action to approve but website indicated nothing. I only called because I am impatient and was told claim needed more processing. Should be some type of status indicator. Also the filing and tracking using the same first few data fields on the site is inefficient and confusing.

For three long years, I endured using a phone that had a cracked screen and other damages. The frustrating part was that it wasn’t even my fault—the damage seemed inevitable, and over time, the phone started experiencing serious issues with its battery life and overall performance. It became increasingly difficult to rely on it for daily tasks.

It took less than 24 hours for them to send me a replacement after my screen went out. The process was simple. Except trying to do transfers and wiping the phone was hard with no screen. Great service and great working replacement. So far no issues. Only thing is signal is weak in my area but I live in a rural place, so understandable.

I had the insurance; never thought I would have to use it. When my phone broke, it was super easy and fast. I received my replacement within a few days, and the instructions on sending it back in the box provided was super easy. Thank you for being there and doing a great job.

Thank you for all the help you gave me, All I can say is that You charge a lot for sending the phone. But thank you. The shipment was fast, the T-Mobile store helped us a lot, and they gave us all the answers to our questions.

The phone works replaced quickly, and I had no trouble setting it up. Had to go to the Metro by T-Mobile store to get the SIM card replaced and set up. The SIM card cost me $10.40. And the whole process took about four days from placing the insurance claim to getting the phone activated and using it.

Took my inoperable phone to trade in and found out it was worth $49; $100 deductible and now it’s worth $500. It’s a new phone. I’m going to keep it and trade it on the iPhone 27 or 28. Might even hold out for iPhone 30🙀. Because it didn’t work, I couldn’t tell (and didn’t remember) the storage capacity and chose the wrong one. Resolved quickly, but it added a day or two to receive my replacement phone. It arrived and will certainly work like the old one as soon as I can remember my passwords to everything. 😬

I was very well pleased with the experience of receiving my new phone and the process of having it turned on by an agent at T-mobile. I would definitely encourage others to definitely use all the resources of t mobile and their associates. Time and patience are definitely what the associates had when they were helping me period.

Had a great experience. The process was very easy, smooth and fast. Wish everything would work this way. I actually received a better replacement phone, as mine was discontinued a long time ago, thus I am probably good with this one for a couple of years and don't need to get a brand new one.

Will definitely be using this in this again. I have used it many times in the past and really enjoyed it. You received the phone quick. Easy setup and everything to return the phone is delivered to you. Just put your old device in the little bubble wrap they give you and seal it up and you send it away in the box.

Ordered new phone and took out the Insurance on the device. I don’t have anything to share, other than I got my new phone and as soon as I received it I got a scam call telling me I got someone’s else’s phone and someone else got mine. They wanted me to send my new phone back, but luckily I did not fall for the scam. How would they even know I got a new phone?

This was the easiest insurance process I have ever been through. While I was running, my phone fell out of my pocket hit some rocks and fell into a creek. Just like most of our population, I am dependent on my phone for many reasons. I filed the claim and my replacement phone was to me in less than 48 hours. The most difficult part was trying to factory reset the phone that wasn't working. The instructions to send back the damaged phone were easy to follow and sending it back didn't cost me anything except a trip to the Post Office. I would recommend this insurance to all my friends and family.

The process for filing my claim and receiving my device was quick and easy. The replacement was received in two days at no extra cost. The replacement device was clean and looked new. It was packaged with a new sim card as well. All I had to do was call to completed activation.

Very helpful and informative and listened to my ordeal of what happened and gave quick response and felt for me and my current situation and made it easy and one less thing I had to worry about in life amongst all other things I have going on in my day.

While the REPLACEMENT experience was great, the ACTIVATION of the new phone has not. I have been unable to transfer any of the data despite TWO visits to T-MOBILE stores -- ONE Franchise, ONE Corporate. The replacement phone now sits "unactivated" and I do not know what else to do.

Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow. Easy to return it via mail. The instructions were intuitive and easy to follow.

I had a very good experience with filing a claim. I went to the T-Mobile store and the clerk was very polite and did an excellent job with helping to file the claim. Before I went to the T-Mobile store, the customer service person was very helpful work walking me through the process because I had lost all of my contacts.

Completely easy to do, fast processing of claim and 2 day delivery. Couldn't be more pleased!! Highly recommend getting this insurance, saved me!!! Phone was in perfect condition when it arrived and no need for a SIM card. Worth every penny and the cost to me was okay also.

I really didn't have much of a problem with getting the exchange. I'd much rather talk with someone because you're going to be doing that anyway. Not everyone has access to the internet or a computer all the time. It all depends on where you stay how well your service happens to be.

It was very fast and easy to get my phone replaced. Had it by the next day. Easy online claim filing and very easy to send the phone back and only cost me 60 dollars to replace. Will definitely have no problem using again if need be.

It was a great, easy and a fast process. I got my phone within 2 days and it's making my phone experience much better because I have a fully functional phone. Am now able to use the front view of my new phone and the wifi and Bluetooth works. Thanks for looking out.

Over all, was a very easy process to get the new Apple iPhone. Customer service was very friendly in going through the buying a new phone. When I contacted Spectrum on getting the Apple 16E, was a little early. Went to their office on March 28th and picked up the iPhone there. Was easy to work with their staff. Changed over my information to new phone was easy.

Great and speedy 5 star service. I am very happy with how my insurance claim was processed. The new phone was exactly like my old phones. l was able to used my old phone case. Tracey was very professional in helping me get my information transferred to my phone and she was kind and friendly. I am very satisfied with the way l was treated from start to finish.

The experience was great. It was simple, fast, and efficient. I would recommend this company to others who have a mobile phone. The claim process was easy and hassle free. The company gave me a box to send back the damaged phone and the company sent me a new phone free of charge. Great service!

Very quick and safe delivery of replacement device. I will use this service when my device is damaged in the future, the packing and shipping container will prevent damage and you will receive a undamaged phone and accurate instructions to get the phone up and operational as soon as possible.

My son's phone camera lens was cracked and the front display screen was cracked too. Called and spoked with Assurant representative to place the claim from February 27. The staff from the very beginning was very thorough with establishing the claim. Called back to follow up the claim and told me that my son's iphone was still not disable location device. The second person did not walk us through to make sure because he said it takes 24 hours to make sure it was disabled as compared to the third person who had helped us and walk me through step by step and literally stayed with me over the phone to make sure the device was disabled rather than waiting for 24 hours. I appreciate the third person who had helped me.

This entire process from start to finish was extremely easy and pleasant. The new phone came within two days, the instructions were very simple to follow to transfer data and make the broken phone ready for shipping. They even gave a 10 day grace period to allow for transfer of data. Came with a prepaid box. You just have to drop it off at the post office. Extremely easy and pleasant experience. I highly recommend using the service.

Process was very quick and I am satisfied with my service. I also received my new phone in a couple of days. Only struggle is that I didn't have the key to remove sim card. But luckily I found one from my old phone. Other than that I would highly recommend this service..

The experience was easy to get phone. The uploading was time consuming. The phone itself I believe is defective from Samsung. I have several friends with the same one, experiencing the same issue. When you open the fold phone a black line started down the middle and continued to get wider.

Phone kept flickering. I was able to run a few troubleshooting steps but this did not resolve the issue. Further discussions with those in a nearby T-Mobile office confirmed the phone needed to be replaced. I received the shipping box fairly quickly with instructions on how to return the damaged device. Transferring the data and contacts from the previous device to the new device was straightforward. I was able to sent the damaged device back on 03/18/2025.

Was easy to do, just had an issue with wasting a day waiting for the package because I thought I had to sign, when I did get it I didn’t have to sign for it. I also think you guys should allow for drop off to happen at nearest T-Mobile and not just the USPS store. Makes life easier when you have to go inside at T-Mobile anyway!

Employees were very helpful in getting my service and new handset restored is promptly as possible without delay. Thanks very much. It was greatly appreciated in the future. I would recommend there's premium handset protection to anybody. Regardless of how much you think it you don't need it. Trust me. You need it. Trust me, you can use the handset protection. I know I didn't think I would need it but glad I had it

My phone fell out of my hand when a dog jumped on me, when I picked it up I noticed my screen had cracked and I was unable to see who was calling or texting me that's why I had to get an replacement phone. Would appreciate it if phone could have been replaced at an T-Mobile store.

Satisfied with the services and speed of replacement and the help given on the phone. I needed to send the replacement phone back as my original phone began working so now I am just waiting for my refund to hit my credit card of $50.00. I would like to be able to speak with a clearer speaker of English but I was satisfied nonetheless.

Replacement process was easy. Filing a claim was quick with the help a Google Fi representative. Shipping was fairly quickly. Luckily I had a backup device to use until my new phone was delivered. Would recommend Assurant to anyone looking for insurance on a phone. I kept coverage on my new phone that I received in case I had any issues with it.

I was extremely pleased with the services I was provided by your company, you saved me a lot of money and time helping me replace my device and I will continue to use your company for all my phone insurance needs! It's safe to say your customer service was immaculate!

I had my phone stolen during a moment of inattention and felt terrible, like I had failed and let someone take advantage of my inattention in a public place to take my phone. I didn't even think of my insurance originally. When I went to my phone dealer, they confirmed I had paid for the insurance and that I could get a replacement. Fortunately I had all my data on the cloud, so it is almost like I never lost it.

My replacement devices arrived on time and everything was easy as far as setting them up and they both are working and all and the stuff to send the old phones back to y'all was easy as well and it didn't cost that much at all to have both of my devices replaced.

Very satisfied with the replacement. Did not expect to pay the amount to do the claim. Everything else was great! I had to go to one of the metro offices to set up my phone because I did not understand how to do it myself. In the future I would like to be able to transfer everything from one phone to another. Maybe staff at Metro can help me do that.

I lost my phone and the app was very easy to navigate to file a claim and how quickly a new device was shipped to my door. My claim form was easy to fill out and any costs based on incident was easy to have processed. I love the ease of the app and how quickly the response.

My son lost his phone, we went to an Xfinity store. The representative was very helpful. We attempted to use an old, unlocked phone with no success. Processed the claim. Received the replacement phone. Went to the Xfinity store. Activated the phone through the Xfinity app. All is right again.

Assurant sent me easy to follow instructions to follow to remove my personal info from the trade-in phone, and gave me a fair estimate of the trade-in value. I was able to return it to a local UPS store nearby, with several options available for that task, and was later given an even larger trade-in value after they inspected the unit, which will be applied to my account. It was convenient, easy, and very fair. I would recommend this option without reservation.

I was able to file a claim and receive a new device with ease. It was a quick and easy to understand process. I would've liked to receive the replacement a day or two sooner, but all told I'm grateful for the service. I did have to pay a $300 deductible.

Y'all did a excellent job. I couldn't done it without the customer service help me with the SIMs card and she did such a good job. Thank you. I was on the phone for maybe 20 minutes before I got the toddlers and then after that and going to talk about 5 minutes to sit on an issue.

The replacement phone ended up working with the help of a T-mobile specialist. I do feel that this process could have been made easier had I actually needed to refund as I thought. I did get a defective replacement at first but they did send one that was working the second time.

We filed a claim with Assurant and were amazed how quickly the claim was processed. There was a slight delay to receive the replacement phone since we filed the claim over the weekend. We are so thankful the new phone was received in perfect condition. Without the Assurant coverage, we would be without a working cell phone.

Excellent! It was here the next day or the day after! Everything I needed was supplied and all I had to do was switch out the SIM card!! EXTREMELY PLEASED! I love the simplicity of the entire transaction. Thank you so much for your prompt attention and your customer service.

I walked into a T-Mobile store and they helped me with getting a new phone. I received my new phone in 2 days. That was very fast service. I talked to a couple people over the phone afterwards to set up my phone and asked if I needed to return my old phone. They talked me through everything and I appreciate their patience. Thanks!

It's easy to file claim and get approved and you will receive the replacement very soon. Like I applied for the replacement Sunday night and got approved Monday and they overnighted it and I received it Tuesday.

Stolen phone was insured. Replacement phone was replaced two days after claim. I was not aware that I had to pay a deductible fee when I purchased the insurance. That was a shock and very disappointing. The only good part of this issue was that when I took my claim to Spectrum they were very accommodating...

Cell phone could have been shipped faster using the same shipping company, (FedEx) that option should be offered. Many customers would be willing to pay extra for that choice, because a cell phone is a vital part of today's society. I wish I would have been offered a faster option.

Fast shipping, easy to replace with broken device. Would highly recommend others for this insurance policy. Also provided a shipping label so no shipping costs. Very good customer service. Keep up the good work guys. I hope you guys have a good day. Thank you for your services.

I was waiting for a new device, not a refurbished one. When you pay Assurant you are expecting that in case a claims issued, a new device will be delivered, not a used and refurbished device. Other issue was the time to receive my replacement. The time passed to receive was too long.

Great and easy. The customer service was very easy and the deposit was made from my debit card. I had no issues. Everything was very secure. They were on point in my replacement arrived on. The website was up-to-date in the text messages I received were up-to-date also with the arrival of my new device.

I am really pleased the way my claim was handled, very professional, the time to resolve my claim was great, very short and fast. The turn around didn't take long, the process was smooth and painless. Pleasant transaction. The replacement did not take long, costumer services were excellent, I would recommend this insurance to any body..

The replacement phone was delivered within 3 days of submitting the claim to Assurant. All data was easily transferred from the old phone to the replacement device. We have had the phone for a week now and everything is working as expected. I hope to not need the insurance again, but this was a great experience.

My phone died, I wasn't able to se anything or do anything (my work is 100% in my phone, and clients I managed there). The new process were I can't go to the store and get the new or a repaired one... doesn't work for me at all. 5 days until I receive the phone for me just don't work. I lose business there. They just say "you need to wait until we send it." ¿Do someone understand how important a phone can be to business people? I actually didn't enjoy my waiting experience and the attitude of employees that were not understanding the situation.

I had an amazing experience with Assurant’s customer service for my cellphone insurance claim. From the moment I reached out, the response was incredibly fast. The technician who assisted me was not only quick to resolve my issue but also extremely helpful and knowledgeable. They made the entire process smooth and stress-free. I truly appreciated how efficient and friendly the service was. Highly recommend Assurant for anyone looking for reliable and hassle-free cellphone insurance!

Your supervisor Debbie needs to be training your other employees on not only what to do but how to do it. She was extremely helpful and really pleasant. Xfinity is using employees from another country and they are really hard to understand. She was a breath of fresh air! Your bot needs some help too.

Very happy with the situation being taken care of, thank you very much your company is very professional and knowledgeable and helpful and I appreciate it and will recommend you to others because you deserve it. When I needed your help you were there. Thanks it's very much appreciated. I was very impressed by your professional support and kindness and I appreciate that, being without my cell phone was very stressful to me and you were very helpful in resolving my problem and got me a resolution faster than I thought you would.

My experience was difficult when I was the line with customer service and that call was disconnected. So I ended up figuring out the rest on my own prior to the call I was on because I was using the phone that was need activation. I had to use another phone to do so.

During a heavy rainstorm my phone slipped out of my wet hand into a puddle of water. It was waterlogged and damaged beyond repair. Assurant had an exact replacement model and, in my hands, the next day and was making phones within a 24-hour window. The claim process was all online, user friendly and took less than 15 minutes. Overall, a 5-star experience.

Great experience, quick recovery, easy set up, couldn't ask for an easier experience. I would gladly recommend getting the insurance option if you purchase a phone because you never know what can happen and without insurance, you're paying a lot more to get back where you started.. Pay the extra ten dollars for insurance. It's well worth it.

My cell phone was not charging properly. The port was jammed and would not take a power cord. I visited my local T-Mobile and the worker helped me through the process of filing a claim. Cell phone was delivered the next day and followed the instructions on how to import my apps. Everything went well except I could not dial out and text. I went to the T-Mobile store and she send I did not have a sim card inside. I gave her the sim card that was provided and all was fixed.

I was able to file my claim easily. I was able to follow progress and communicate, without any problems. I, asked for clarification regarding my claim on Chat with a Representative. He, provided excellent service. My claim was processed within less than 24 hours and received my new replacement device in good condition, within 24 hours. The instructions how to proceed disabling my old device and activate my new. In addition to, returning my damaged device back to the Originator, was detailed and precise. No complaints.

The process to replace the phone was easy and straightforward. The process was done on the T-Mobile website. I received the phone in 1-2 days. The only down side was the additional fee to get the replacement, which was $260.00.

My phone wasn't really worth the deductible. They said my phone trade-in was 100$ and my deductible was 50$ so it really didn't benefit me at all. I still owed 600$ on the phone. The employee at the local store was very helpful and got me the resolution I needed.

Replaced phone # **. My husband's name but above information is account holder. Instructions a bit misleading in pkg. All files uploaded to iCloud first, then steps followed to delete defective phone. Had 2 Factor Authentication thus sent text to his number but his trusted # was his own cell # & couldn't pass by 2-Factor Authentication. Contacted Apple who assisted in turning back on defective phone to obtain code for authentication. Then able to connect phone # to new device. Still had to contact Xfinity because of SIM Card. Couldn't use new SIM card provided. Used SIM card from defective phone which brought over all contacts, messages, etc. In the end, after about 3 hours we got completed. Mailed back the defective phone too.

Was a good time, I had no issues and the phone came so fast. Made me extremely happy. The only problem I had was that stores don't sell a case for my Google Fold in-store so I had to wait for a case. Would be nice if there was a way to implement.

T-Mobile makes the claims process for damaged phones quick and hassle-free. Their online system is intuitive, and the steps are clear, allowing users to easily file a claim and track its progress. Customer service at Assurant is responsive, providing helpful support throughout the process. With a streamlined approach Assurant ensures that getting a replacement is as stress-free as possible, making it a smooth experience for customers. Thank you very much!

After an exhausting week of searching high and low for my misplaced watch, I finally decided to reach out to T-Mobile, bracing myself for the reality of having to purchase a new one. To my absolute delight, the representative informed me that I was covered by insurance and qualified for a replacement. The entire process turned out to be not only seamless but also astonishingly quick. When my new device arrived, I was genuinely impressed by how effortlessly everything fell into place.

I had inadvertently dropped it a few times over the years and then one day the screen was just blank and very colorful. (I don't use it very much and still have a landline at home and mainly take it with me when I am going in the car and when I go running.) I went down to my local T-Mobile location and they were incredibly helpful, knowledgeable and simply very pleasant. They asked if I would like to upgrade to one of the newer type of phones and I said I just wanted another flip phone and that is exactly what they ordered for me and which I received within a few days.