Assurant Phone Insurance Reviews

You folks were timely, but 6 days ago, Sunday Sept 22 2019, my new phone froze. I went to US Cellular in Ada and the folks worked on it all afternoon and couldn’t fix it. I ended up having to purchase a new phone because I was leaving for Atlanta the next day. Will contact you folks on Tuesday. Good people, just bad phone and horrible timing.

I needed to replace my cracked phone asap to leave for a vacation. Assurant sent the new phone over night and paid for return shipping. There was a $100 deductible that my local US Cellular did not inform me of when buying my new phone...frustrating.

When I turn all my income documents they will say never received. I have send to fax # they gave me, & to no avail. I am 63 yrs old disabled, & do not like being played with my feelings!!?? I want to leave Metro PCS, need know 1st if I can get Assurant phone. Had 3 strokes, other issues, I need a phone. Thank you. God bless and keep everyone on staff.

Got another new phone because damaged in fall. The amount of trouble to file the claim was unnecessary stress for me. I bought it in the store I would like the store to handle the claim completely. I had to take the phone there anyway for setup.

I called to get my replacement phone and the person on the other end never hit submit on my order. I had to call back days later (because I was checking on the status) only to find out it wasn’t sent.

I needed to file a claim for my note 8, as I had cracked the screen. Assurant provided courteous help. I receive my replacement device in 48 hours. It probably would have come sooner if I had filed my claim before noon yep days prior.

Speaking with the employee at the call center was the worst experience EVER! You could hear about 12 people in the background and everything that I said was echoed back into the ear piece of the phone. The employee had such a heavy accent that it was hard to understand him. It took probably 15 or more minutes just to verify my address because you cant hear anything. I DO NOT LOOK FORWARD TO THE NEXT TIME I HAVE TO CONTACT YOUR COMPANY.

The tech that helped me over the phone was very kind, easy to understand and she knew what she was doing. This was an easy experience. I sent the old phone back and received a confirmation that it was received. I felt informed the whole time. I wish more things in life were this easy. Thank you!

Fast, reliable and hassle free. Just how all companies should work and yet sadly they don’t all work this way. Perfect experience with Assurant. I would definitely recommend to family and friends. Great service.

Lost my I phone xr that was purchased at Apple store along with damage and loss insurance that was purchased at the same time. I contacted apple and was instructed to put iPhone in lost mode and did as requested then continued to file claim. Since phone was dead when lost it never contacted icloud. A few days later I put into wipe mode just in case in an attempt to protect my data if phone was ever found. Not knowing I shouldn't do this as I had just followed instructions given by apple and Assurant. This attempt to protect my data with the tools provided by apple evidently voided my insurance plan but not the monthly payments for that plan.

My cell phone was stolen and I purchased $7 insurance from MetroPCS. I filed my claim and my phone was replaced the very next day! I only paid the small replacement fee and everything went off without a hitch. Are recommended to my friends! Very easy process.

When I first called into assistant the customer service agent told me she would mail me a label to return my replacement phone that wasn’t working without sending me another replacement. When I complained about being left without a phone for however long it will take to exchange, she hung up on me. I never received the label. I had to call in again and was told I can go into the T-Mobile store since it’s under warranty. I don’t believe that to be true since they sent me a refurbished phone that doesn’t work. I smell a scam to upgrade my phone.

Broke screen on iPhone. Website was very easy to make deductible payment and new phone was received within 2 days. Box included to send back damaged phone. Will definitely recommend to friends and family on tmobile.

The process to replace my damaged phone was easy and fast. After placing the order after 6pm, I was shocked to receive my new phone the following day before 5pm. Even returning the old phone was super easy. I'm extremely pleased with my experience and would recommend the service to friends and family.

The service was very easy to use. I filed a claim for my son's phone (shattered screen) and had the replacement phone in a few days. The package also included a postage paid envelope to return the broken unit via USPS so the return was also very easy.

This is the third time I have had a replacement phone and each time they don't work; therefore, Xfinity Mobile has to in turn resend another replacement. Every time it has been a nightmare of a process and while doing so, your phone doesn't work... no incoming calls, nor text.

I called to cancel my order within an hour because I found the phone. I was informed that the order was canceled and I would receive my deductible back within 7 days. That didnt happen because the phone was shipped to me anyways. I returned it to a FedEx location 3 weeks ago. I called Assurant to let them know. After 1 week, I still hadnt received my money back so I called again and was assured that this time the refund had been processed. Well it's been 2 weeks and still no refund. It has been confirmed that the phone was received but still my money hasnt been credited back to me.

Device replacement. Power and screen needed repair, replacement was more efficient. Received new phone almost instantly, works exactly as old one did. Wonderful result after the unfortunate accident that damaged it, thanks.

My mobile was broken and I received a replacement the next day after I made my report. I received my replacement by UPS directly to my house and got it within the frame time I was told by the person who took care of my case.

The gentleman I talked to was very polite, helpful, and knew his job well. The process was quick and easy. The replacement phone seems to be working well, and delivery was next day, which was even better.

The process of claims was wonderful, however you may want to consider retraining some of your representatives. When I called the 3rd time about my husband's phone. There was a representative that was very rude and would not let me speak when I was trying to explain my situation to her. It would of been great if she also had given me the correct information to begin with.

New phone has issues. The new phones cameras is blurry. This is a problem for a photographer who takes all types of pictures with her phone when looking at locations for work. The phone drops video calls every 3-5 minutes and switches them to voice and it doesn't make a difference if you are on WIFI or 4G with full rx/tx bars.

EXCELLENT Customer Service in Forest Hills. I came from Flushing on the bus. The Customer Service was HORRIBLE in Flushing at the Sky View Mall. I was Very Disappointed! My Phone dropped and it was blinking like a disco ball. It was confirmed that I had insurance, then I was handed a piece of paper and told to call Customer Service...REALLY on WHAT PHONE??

I processed a claim through Assurant and had to pay the deductible fee right then in order to get the replacement phone. Two hours later the phone was found. I called back to stop the phone from being sent and was told after a lengthy wait that it was on the way. However, I NEVER received the email confirming the claim until AFTER the customer service agent told us it was too late and we hung up. Suspicious, to say the least. Assurant received the returned phone but tell me that I can't get my money returned to me for 10 AFTER the accounting dept. processes the refund.

iPhone exchange. Very friendly and helpful customer service person. My issue was resolved in few minutes and phone was shipped next day. Returned process of damaged phone, was also very easy to understand and all needed forms and package was included.

My son broke the screen on my phone and the whole face of my phone began to lift up. I called Assurant, and I was given the instructions on what my responsibilities were and their obligations were. After fulfilling my deduction my replacement phone was on my doorstep in no time. I was given a few days to return my broken phone which really worked for me and my busy schedule. The only thing that I have a complaint about is the deductible. If only it work like my car insurance, lowering the deductible after so many years of service without using the services.

The replacement device was malfunctioning and customer service agents put you on hold and if it's disconnected nobody give you call back. When you call back you have start the whole process from scratch. Right there very much time consuming.

My phone arrived when they said that it would. It came via UPS. In a sturdy box. Did not come with cords or charger. You have to provide your own. It comes with a new sim card and instructions on how to activate the phone.

Received a new phone 2 days after making a claim. Took it to the T-Mobile store on Curlew Rd. in Palm Harbor, FL and they help me transfer all my info from my old phone to the new one. Great customer service there. Thank you, Monica

Overall my insurance phone replacement was satisfactory. What I did not care for was that I had to go to a store to have my device activated. I tried to just call and was told that they could not do it. Additionally, the store charged me a $15 fee! I broke my phone on Friday and received my replacement Tuesday. I went 5 days without a phone to not even save $25! My phone costs 150 new. I paid a 100 deductible and a 15 fee plus the monthly insurance charge. Next time I will just buy a new phone!

I put my claim in Friday September 20, it’s now Friday September 27 and I haven’t even gotten a tracking number. I paid my deductible of $200, I work off of my phone so this is frustrating that I haven’t even gotten a tracking number. Definitely will be removing insurance off of my device. This is ridiculous.

When you give a new phone please make sure they have a charger. I turned in a 7 and in return I received an 8 very wrong. You should tell customers that they need to buy a charger when receiving a new phone.

The company was very helpful in helping me solve my problems with my phone. They were knowledgeable about how I should handle getting my phone fixed and guiding me in ways to achieve my goal. I would highly recommend this company to my friends.

Misguiding customers, many representatives promise that will taking care off the issue and no followup, 3 months struggling to resolve 1 problem. It's a shame on you, you sent a replacement of a damaged phone without a s pen and after many calls, you promised you will send me a s pen. Till today I do not get it because i lost my s pen on the old damaged phone. Is anybody care here?

You all were amazing. I'm so sorry, I confused you all with my car insurance company...all gold stars for you all. The staff was amazing and extremely helpful with all of my issues with my phone. Great.

I was not impressed with your service because the phone sent to me has an issue general technical issue. Was not audible unless I put the conversation on speaker phone, it gets super hot to grip, can’t even hold it while talking on phone. I was lucky the phone was recalled back, by the T-mobile technician who now replaced it with a good Phone. I was not pleased with your service. I was lucky the phone did not explode on me.

Process of getting money back is terrible. Takes 15 days to get money back that took .5 seconds to take the money. There is no updates when the phone is returned as for as where in the process it is and when to expect money back.

I had my claim approved for iPhone XS MAX around 1 week ago and I still haven't received the replacement phone. They are saying it's not in the warehouse. It's frustrating. I called to ask when I could get the phone back and all they say is that they don't know when and it may take longer. I don't know what I should do.

I had an unfortunate damage to one of my phone screens. I was able to call and get a replacement device with no issues. The store manager and Assurant employee were very helpful. I was also able to get my device sent to the store so I could have all of my information transferred over hassle free. I appreciate the great customer service.

Very fast, very professional, overall excellent. Everyone I dealt with helpful in every aspect. So many times with things of this nature it can be frustrating. The return process so easy anyone could have done it with ease.

Everything was quick and easy and the phone is great. The customer service help on the phone was nice too. I like the phone, it doesn't have any issues. I received the confirmation email when my phone was sent out and received as well.

I was told I was getting a Note 8. Then 3 days later no tracking number, I was told none in stock. After talking with a supervisor, I was asked to list 3 phone I would take instead. 40 mins later I get the email with the tracking number for the Note 8. I get the phone the next day. It was only charged 20% and did not come with a charger. I am now on day 5 with no charger and no phone. I really hope your company doesn't expect my old device on 10/4 until I have the charger for this phone. This is completely unacceptable. I pay a monthly fee for insurance and paid my deductible. This is now the 2nd time I have had an issue recouping my device through this company.

Replace a lost-stolen phone. I liked the fast response to the claim. The replacement arrived two days later. I also liked the possibility of dealing with a person and not a prompted machine. I would recommend.

Great experience. My phone broke. I needed a new one I filed claim. I received new device. No hassle at all. I recommend this service. I received new replacement in two days. I sent old devices in for replacement.

I had to be transferred to many departments all telling me to do something different, and now I'm just now getting it rectified from almost a month ago so this made me more irritated than feeling like a valued customer.

I paid my deductible. They sent me a same phone different color but to find out they put a block on the other line that wasn’t lost or stolen. I had to return the phone for them to redo it correctly. It’s been over a week that I don’t have a phone and over 2 weeks that my other line is blocked. I call every couple a days and they still don’t resolve my problem.. I really am annoyed with this provider.

My phone was sitting on my car and I accidentally left it. It fell off as I was driving and got run over. I came back to retrieve it. I was taken care of at T-Mobile. They were great. I was assisted there and talked to Assurant insurance. Within 24 hours Assurant responded quickly and I received a replacement within days. Easy for an old gal like me. Thank you.

I love Assurant, they are helpful and fast with their service. I always get great service and replacements are quality. I have used them often for my family’s phones and never had any problems and the cost is very reasonable.

I claimed iPhone 5 S from T-Mobile. Paid $99 deductible. After receiving the phone, it was defective. I have to send the defective phone first and then call them to order another one which I receive now and is also defective. Obviously, these phones are not made anymore as per my common sense and they must be refurbished which are not done properly. No one cared to replace with an upgraded model which should be the way to go as per what I think. No one cared to call me back to complete the claim. I am still without that number for months and still paying bills but no one care.

It took 6 days to get my new phone and I asked to make sure it was brand new and not refurbished and I got a refurbished one anyway. I was expecting the phone the next day as advertised on the claim site home page.

I made a claim for my phone that was stolen but then the phone was recovered so I called reps and they had me send back the phone for a refund. They said I would have to wait 10-14 business days to receive my money and I called them after the 10-14 business days because my money never was refunded and when I called they said there was mistake made and that I had to wait an additional 10-14 days making it a total of 1 month to receive money owed to me and when I asked a supervisor they told me they weren’t available.... Terrible customer service, totally dissatisfied and still don’t have my money and actually wanted to give zero stars but it wouldn’t allow me to.

For the first time after purchasing a new phone, I purchased the insurance. I was thankful that I did as I dropped my phone in the lake while on vacation. I worked with a US Cellular store to begin the process of filing a claim. The owner of the store told me that I would most likely get a replacement phone by the next day (Friday) or Monday at the latest since that was her experience. Since I was still on vacation and I use my phone for my business, the time to receive my replacement phone was imperative. The claim was received on Thursday 09/05 and it was approved a week later.

I had an amazing service. Very friendly people and great results. Great service overall!! Great phone as well. I would totally recommend this service to anyone! I really can’t complain. Thank you so much.

You guys asking for too many information just to send the phone. It’s used to much easier before. Now much more time and effort. If you are the account holders I don’t think you need this much information just to send the replacement phone.

My phone was at my door the very next day!! Very fast and efficient! I appreciate that. It was very unexpected, but I am very happy about it. I would recommend this service to anyone needed to secure a replacement.

The staff at Assurant were professional, very helpful and provided a great service. My phone was delivered in a great timely manner. The rep who eho was helping was very knowledgable. To anyone reading, I highly recommend Assurant.

Assurant was quick in reviewing my claim and giving me a replacement phone. I highly recommend getting the device protection plan for phone. Never know what can happen. Thanks for your service Assurant.

Agents were courteous, knowledgeable and were willing to assist me. Service was prompt within a few days after my phone request. Appreciate your service. Plan is definitely worth having and I would recommend it to family and friends.

Phone on backorder. Was made to wait for phone to be restocked. Was giving no other option but to wait. That's unacceptable, especially in this day in age where my phone play a pivotal role in in my work life.

I had a broken phone, contacted Assurant and they took care of everything for me. They send me a new phone (different color) which I didn't like. Also, they sent me an instruction how to return my damaged phone.

Very very disappointed with this insurance company. Took a week to get my replacement device when it usually take a day. Very slow process to get approved. Pay every month for insurance and haven't lost my device in years and took too long to get approved so was out a phone for about a week! And on top of that they send me the wrong color phone!!

The replacement Samsung Galaxy 8 I received seems to have some glitches. When texting the cursor often jumps back to the beginning of the message being typed. There are also times that the touch screen doesn't respond immediately.

Assurant Representative was very responsive, told me what would happen and it did after took my information, it was a couple of days that my replacement phone arrived with a return envelope to send my old phone back. I was promptly notified that my old phone was received. Great customer service.

The customer rep was really very helpful and was able to resolve my problems promptly. I got my daughter her replacement phone the next day and all drama and tantrums was averted. Thank you for saving my neck.

Excellent customer service, call wrong dept, they stayed on the phone until I got to the insurance dept... Quick process with gathering information about my phone issues. Phone was replaced by Friday morning and received it following Monday.

I'm very happy with my phone, but very dissatisfied with the fact the a charger was not included. At the beginning I didn't care because I thought I could use my old charger but my old charger is not comparable with the one for my new phone. SO TO ME, IT MAKES NO SENSE TO SEND A PHONE WITHOUT CHARGER.

Assurant is always very fast at getting replacement phones in a very timely manner. My only complaint would be that don't deliver to P.O. Boxes and we are not able to pick up at the shipping facilities.

I was able to order a new phone. It arrived early. I was grateful. Good customer service. The customer service rep was very professional and solved the problem. She ordered my phone, I received it I believe in one day.

When I put the claim online it said I was done, I had submitted my payment. Three days later I called, they said, "You still have paperwork to sign." The whole ordeal too long to get my replacement and was frustrating.

I filed a claim and was helped immediately and effectively. Very nice service and fast delivery. The customer service was really good, they went over everything with me. Nothing but great things to say about my experience. Thank you so much.

iPhone. It took me at least a week to finally do the transaction. Every time/day the operator misdirected me to different departments. I had to call at least about 6 to 7 times till we finally got it done.

Worse service ever. Cried and curse for almost 2 weeks because my claim of a cracked screen is under review. It was a nightmare. My son had to use the neighbor's phone to let me know he is home. Horrible, hole you use this to change which I don't think you will because customers don't get to choose. As long as you guys a friends with T-Mobile directors, you are fine.

Phone fell from car and was shattered. The same day I called and phone was delivered the next day, awesome! Certainly appreciated the quick response. Attendant was courteous and was well informative.

The process for replacing my son's phone was very efficient. Everything went like clockwork. I received notification the old phone was returned. I couldn't be happier with the outcome. I would definitely recommend Assurant to my friends.

The experience I had with Assurant was excellent! I had shattered the screen on my new Samsung Galaxy S9 and needed a replacement. I went online and found the online claims experience extremely easy. I received my phone much faster than I thought I would (about 4 days turnaround time) and used the provided materials to send my damaged phone back. Great job, Assurant!

The whole process was quick, painless and amazing. I got an answer about my claim instantaneously and then my phone was shipped out to me literally the next business day. My phone works fine. It was a used phone and you could tell my phone had a little chip and scratch on the back but it was literally no big deal. I paid $99 for my cracked screen. Overall really good experience. I would recommend. I just wish they would provide screen protectors with the order.

iPhone 8 plus replacement. Claim was handled quickly and efficiently. Communication was also quick and accurate. Backplane glass had split and during phonecall, the issue was handled professionally and quick. Return package was given and easy to use.

When I called whom ever picked up the phone sounded like they weren't working, all you heard was loud laughter in the background and music. When I told them I got sent a phone that didn't work they told me that I would inquire another fee for them to send me another refurbished phone. I then asked if this happened again what happens next. As I didn't want to continue to receive non-working refurbs, and I was told I would have to upgrade at that point. Which made me upset because my phone is paid off and because I can't get a decent replacement. I have now paid over $100 for I'm going to have to be forced to upgrade, and pay hundreds out of pocket. Not acceptable. Why pay monthly for a service of replacement if this is the treatment we receive. I think next time I will just stay with a cracked screen.

Damaged Galaxy S7 32GB Galaxy S7 32GB G930T. I placed a phone call with questions about shipping my phone without having the ability to factory reset. They reassured me the phone would be cleared of all data upon arrival and confirmed that I had 45 days to return the phone. The gentleman was professional and friendly.

Had a phone replaced on 7 Sep and activated to on 10 Sep, 2 days later the phone quit working and had to call in for another replacement which I was told that Apple would be handling it from here on out. Called Apple and was told that I had to go through several checks before I could get a replacement, after 3 days with the phone in my hand and still not working I was told from Apple that I would have to take the phone into an authorized dealer, Best Buy and have them run basically the same diagnostic check to determine when I could get another phone, my appointment date was set for 15 Sep, while I was hooked up to my computer the phone fell off the counter and cracked the screen.

I received my replacement devise in three days of making my claim, although talking to the representative she made it seem like I was lying about my damaged phone and I also got an email after my claim had already been approved that it was denied, so I checked the status online and it said everything was fine and I should receive my order the day I received it. Other than that everything came in a timely manner.

Replaced stolen iPhone. Service was wonderful, everyone that I spoke to was friendly. Replacement Apple iPhone 8 arrived in a timely manner. New SIM card was included with my shipment, so I didn’t need to go to the store to activate my phone. This whole process was completely hassle free. And for that I am thankful. This is why I would highly recommended Assurant Phone Ins to my family and friends. Thank you.

I originally had a silver phone which I loved but my device was replaced with a black, I do not like it. I would like my silver. I think I should get what I paid the insurance for. I am very very disappointed.

The employees were very friendly in helping me replace my stolen phone but but that’s where my good experience stopped. Very few people there know what information is correct. After calling and asking how much it would be to replace my phone I was told one price. Then when I went to pay given a much more expensive one and told the original one was the wrong one and had to start my whole claim over because I didn’t want to pay the more expensive price. I needed the phone and eventually had to pay it because that was the price, but was assured that I Wally’s for that price be sent a brand new phone.

I was very happy with the service I received from Assurant, received my replacement phone on Monday after breaking it on Saturday. Was able to get all my friends' numbers and important numbers back quick, so very happy.

Had to fill out an "affidavit"; wait 24 hrs. Because if this occurrence happened on a Thursday late afternoon, it would not arrive until Monday night. I pleaded with you as I am a Nurse practitioner and use my phone as a mobile office. I travel and need it to look at significant patient meds and history to provide care. No one could prioritize this shipment to arrive Friday. First Responders, Drs, Nurse practitioners using this phone as primary need priority in shipping!! Unacceptable!

The only issue I had was I started my claim on a Thursday morning and was told my replacement phone would be sent overnight. I did not receive my replacement phone until the following week, on either Monday or Tuesday. I use my phone for business which made it very difficult.

Replace damaged phone. Called in had to jump through a couple hoops to get a replacement but just for security reasons. Thanks for the prompt response. I hate talking to computers, other than that, it was a five-star experience.

First, talking with the computer could not understand my answers. Second, I had to go to a T-mobile store to do this and had to give my card number while in showroom with people present. I ask to attach this to my account, they could not do it. It was frustrating compare to the way it was in past.

Cracked iPhone. The experience was great. Phone was shipped within a day. I was satisfied with the replacement phone even though headphones weren’t sent them. I was happy with the replacement phone and will continue to be a customer with Assurant.

I submitted a claim on 9/7/19 and it was approved immediately. I received my replacement phone in two days and it was exactly like the one I had. The claim process was super easy. Thank you for a very positive experience. I am completely satisfied.

I liked the experience he had at the time of having to change my phone. I had no problem and I was very cordially and kindly very mocking experience and of course I recommend them for a next occasion..

Google Pixel. Assurant was professional and prompt in their replacement of the product. Communication was continuous in the process of the replacement, and a follow up e-mail was sent to ensure satisfaction of the product.

My experience dealing with Assurant was nothing short of awful. My replacement was assured for the next business day but I waited 5 days without so much as a confirmation email. Then I had called to hear that my order request hadn't even been confirmed by Assurant staff. Then I waited another 4 days until I finally received my replacement device.

They did not help me at all. They took my money and don’t want to give me a refund. They can be disrespectful on the phone. They do what they want not what the customers want. All they care about is the money not the customer. This company is trash. It's better not to spend your time with them on the phone because they can give you a heart attack at the end. That’s how bad their customer service is.

THEY GET ZERO STARS. But wouldn't let me post this with less than one star. They deserve negative stars! I paid them every month for over a year. Finally I broke my phone, so insurance should be helpful? Assurant is not. I filed my claim, paid them their money and my claim was approved that night. Now over a week later I still have no phone. I've called 30 times and all anyone at the company can tell me is sorry we have NO phones in the warehouse to send you. Not my phone or one close to it. They never even bothered to message me to tell me they didn't have the phone. They just left me waiting and I had to call them to find out. No matter how high up in the company they were they said the same thing, "Sorry for the inconvenience. We took your money but we don't have any phones in our warehouse to send you." And they cannot tell me when they will have one. Could be tomorrow. Could be 3 months from now. They have no idea.

This was the worst experience ever!!! I continued to receive the wrong info to get my claim processed which caused me to be without a working phone longer. Once I received the new phone it didn’t work properly so I had to go to the mobile store for them to fix it! It was just a terrible experience!

The replacement phone I received was a USED Verizon phone. Not a new Spectrum iPhone. The process was ridiculous and long. Not happy. My brand new phone was USED and from another carrier. Also, was told deductible would be 100.00 NO MATTER WHAT and that was not true. I had to pay 280.00. Not 100.00. Very misleading and then they send you a old ** phone from another carrier. Not a fan of this company or their service. At all.

This company is a total fraud. I've read online of the scams they pulled on people and amazingly it actually happened to me. I have T-mobile and went thru the necessary steps to return my phone. Two months later, I'm getting charged 510 dollars because they said I returned the phone without actually putting it in the box. Mind you I filmed myself putting in the box, since in the scams I read about this company, it's happened to other people in the past.

Upon reading reviews of Assurant, I was a bit nervous! But my experience was seamless. I paid my $99 deductible and received a 10plus that was the same color as the one I had originally! Also, the one they sent feels more durable. They included the envelope to ship back my original phone. I'm grateful my experience went as well as it did!

They’ve done a wonderful job with my claim. I truly appreciate the timeliness of service and courtesy throughout the process. My representative communicated throughout every step of the process, making it seamless.

Approved my claim, shipped the device, never received it, got a notification that it was shipped back to them. Called and on hold for over 35 minutes before asking if they can call back when they find out what happened. Never called me back. Call back a day or two later. Call back and told it'll be shipped back out on in 6 days. Ask for someone who can maybe help me get it back faster since there was no delivery attempt. (I was home that whole day.) Hung up on me after putting me on a 20 minute hold. Call back again and told the claim was actually cancelled and I need to send a letter in the mail to find out why. Oh yeah and they never refunded my deductible. ** awful company.

I have no complaints. Everything was taken care of. And everything went smoothly. Definitely worth having the insurance. I will keep using the insurance. If it wasn't for the insurance I would of had to spend a lot of money for a new phone.

I received my refurbished phone, 2 weeks later I had to return it because I couldn't hear 80 percent of the conversation. I was told that in order to get my new refurbished phone my information has to be in before a certain time for next day delivery. I rushed over to FedEx between 1:30 and 2 pm. I called in the info, and was told I'll have my phone tomorrow. I received it Tuesday after 4:30. Now the new phone is already doing the same thing. This is not acceptable, I've spoken to at least 3 Managers or transferred Supervisor's phones. I have to deal with this nonsense until I can purchase a new phone. I paid over 200 dollars for my and a 100 dollar deductible and I was told I'll continue receiving refurbished phone until I get one that works. No way is this fair.

I called Assurant to file a claim over my broken iPhone. I called several times and spoke to several different agents. Theo response and customer service was always the same. Extremely rude, unprofessional and very unfriendly. They didn’t really care about the problem I was having with my phone. Their attitude was terrible and I would recommend this service to anyone as a matter of fact I cancelled the insurance service.

My phone was stolen. Called in to file claim. Everything sounded good. Paid my deductible and was told I would have my phone the next day. Here I am on day 3 and still no phone. They say product is in backorder and can't tell me when I will get it. Thanks for nothing ASSURANT!!!!

I had to repeat my claim information more than 3x in one phone call to 3 different people. Awful. Every time I called, I always had to call back. Then, I needed to call to see when my claim would be approved or not past the 5 day timeframe. This is the absolute worst insurance claim I have ever experienced.

I received my replacement device on time and efficiently. I also received the thank you note for returning the device, but am been notified by T-Mobile they have not received it the device yet. I would like to request a copy of the thank you letter.

The representative was friendly and immediately got my claim approved. She explained everything and answered all my questions. Once the deposit was paid, she immediately made sure my phone would be shipped out on the next business day. I appreciate being advised there's delivery on weekend & my phone was shipped out on Monday.

No issues to report. Smooth transaction. The shipping was very fast. Will recommend this program to friends and family. I’m glad I had this insurance on my device because losing your phone is a horrible thing to happen.

I was told by an Assurant employee and a T-Mobile employee that when I submitted my claim, it would be for my screen to be fixed. I would receive a replacement device and would have my phone sent back to me when it was finished. This was told by two separate people on two separate occasions. Come to find out, that's not how this works at all and the replacement device is in fact my "new phone". Since I thought I was getting my device back, I didn't think to save the notes I had on my phone, login information, and a million other things you don't think about until they're gone. Next time this happens, I'm just going to Apple where they can fix my screen.

I recently had my phone replaced by Assurant due to a crack screen and received a refurbished phone. My original phone was a Samsung Galaxy S9 Edge and my experience was great. I was able to take it to the pool and take underwater videos and take pictures at the pool with no issues of water damage. So just fyi, it is listed as IP68 resistance which indicates that it is resistant to water at 1.5 meters for up to 30 minutes. The replacement phone I received from Assurant was good until I accidentally dropped it in bath water for less than 10 seconds. After it fell, the camera failed and then had difficulty charging and now does not turn on. There is evidence of fog in the cameras so for some reason my Samsung Galaxy S9 which is IP68 resistant got water in it.

Just discovered about 5 weeks after receiving replacement device that the speaker phone mic doesn’t work at all. Poor call quality for other end end (I can hear them just fine) and no speakerphone call use at all. Noticed also that T-Mobile suddenly isn’t able to recognize what device I have. Seems strange.

Literally the worst insurance company I have ever dealt with. From the time I started the process till I actually got my replacement phone was over a month. Tried to go online and "fast and easily" file my claim... The day I created the account I tried to log back in at a different time and it would not accept my password that I just created hours earlier. When I tried to call in to do it over the phone of course I had to have the primary account holder on the line so then I had to arrange time with him where we could both be there to call and file the claim. Once that happened he literally verified the billing address and was not a part of the conversation whatsoever thereafter.

Samsung Galaxy Note 8. You send me a phone is not working good, get stuck (freeze). I can not make a call or check or use the website because is not responding (my phone). Had signal and connect to my house Wi-Fi but still get stuck. Is very upsetting because I move and transfer everything and the phone did not work. When they send me my phone they send me the phone with our cable to charge without the key to open the phone and I went to T-mobile office 2 times, 1 time they didn't transfer all my information and picture, 2 They help me good but I not happy. I'm disappointed.

The delivery was fast with no other issues! I had great communication with customer services. The phone is as described. I will be recommending the rest of on family and friends to get Assurant services.

The phone you sent me is worst than the one I sent you. It drops calls. Can't get on Facebook from app. Have to tap apps 1, 2, 3 times before opening. If I had known I was getting a refurbished phone I would not have traded mine in. Speaking to one of your representatives he told me that the Facebook was down in my area.YEAH!!! My husband has Verizon his Facebook work fine. My grandson has a T-Mobile his Facebook worked fine. I will not continue to pay for insurance for you to send me a dud of a phone here HAVING TMOBILE HAS BEEN A VERY BAD EXPERIENCE.

Replacement of stolen or lost IPHONE 7. Extremely poor service. Very dissatisfied. Would not recommend your company to anyone. Should not have to wait for a replacement of a phone for such a long period. This day and age when having a cellular device is a necessity..

After turning in my claim it took 5 TO 6 DAYS before I received a phone! I had family and professional business to attend to but I had no phone. I am very unhappy. I will not sign up for this insurance again.

Very courteous service. Responded very nice to all my concerns. I highly recommend Assurant, The staff treated me with the most courteous service even though I was the one who made the mistake. Way to go!

I received a new phone on 9-10-2019 and on 9-11 it wouldn’t turn on. I took it to Apple store and they couldn’t get the phone to turn on. Apple gave me a new phone less than 20 hours after receiving a phone from Assurant.

Another Revv plus cool pad cell phone was sent in a very timely manner. Good customer service was appropriate. I had to pay $49 as a deductible. It was in good shape. T-Mobile helped to activate it and set it up.

The iPhone 8 Plus I received is completely garbage! It doesn’t work at all. I have to reset my phone every other day. The camera doesn’t work, the apps won’t load it is completely garbage! Please send me a new phone.

The replacement phone we received is not working properly. We contacted you on Friday to report it and request a second replacement. Your representative said we would receive the phone next day, Saturday. Came to find out today, Tuesday, after calling your office again, that you don't deliver on Saturdays! Today, your representative tells me that we should receive it today.

Great support for the second time, just got replacement phone and once again phone fell and ruined screen. Didn't know how long the wait till claim was accepted. Was suprising fast and took great care of helping out our situation.

The agent I spoke with on the phone was very personable and gave excellent service. She showed empathy and explained the entire process to me clearly and precisely. The process to get a replacement phone, in general, was pretty seamless and I had no issues activating my new device. Thank you for the free upgrade!!

In short, I submitted an insurance claim for my damaged T-Mobile device to Assurant on March 1, 2019. On 4/10/2019 the claim was actually filed, and a refurbished device was sent to my residence, along with instructions pertaining to returning the defective device to Assurant. I followed the exact steps that Assurant provided in sending the defective phone unit to them once I submitted my insurance claim.

Lied about when I would receive phone. I hope I never have to use this system again, they tell you next day but don't tell you it's a 24 hour review on once they did the review. The claim went in in Friday which means I did not get the phone till Monday when I purposely put the claim in Thursday to receive it Friday. What a crock of **.

It took over 5 hours for Assurant to simply access and verify my account. It was verified at 4:30pm est on Thursday and my device wasn’t sent out until Friday. I was given misinformation and wrong information from 2 different supervisors, one telling me they could expedite the shipping and I would receive it Saturday, one saying I wouldn’t receive it until Monday. The address I gave was only valid for Saturday and made that very clear to you guys, and again I was guaranteed Saturday delivery.

My replacement phone was not the same as the original so I had to return it. Now I received the correct phone and sent the broken phone back but now Assurant is saying they didn’t receive even though I have FedEx delivery confirmation. I would not recommend this insurance if you can help it. They are not organized.

It was a lesson learned. The phone was fine but I discovered that you all charge 10 but the flyers you have in the store says 6 dollars and the tellers dont explain how the insurance works or what the deductible is or how much it is.

The representative was really helpful, and it did not take that long for him to help me out. He said it would take 3-5 days to review my claim, and it only took 3 and I heard from Assurant on 9\11\19 and I received my phone on 9\12\19.

Very easy to make the claim, replacement came quickly, and I had plenty of time to move files to my new phone before sending my broken one back. First time I've ever had to file a phone claim and this was basically seamless.

Very poor service. They have no idea what they are telling you, just try calling back and you’ll get a different answer. You would be better off just buying a new phone then using this horrible service and poor coverage. What a waste of time and money.

I was assisted by a rep over the phone, due to the damaged phone I was unable to respond on the phone to the prompts. So the rep assisted me and asked the appropriate questions instead. The downfall to this interaction was at the end she still pushed me through to the automated survey. Sorry I still could not answer the question and so I hung up the phone. The process was quick and easy. I had my replacement phone the next business day.

Submitted claim for damaged device and received a replacement within 48 hours and was satisfy with the services and the replacement phone and the excellent service we received. Would recommend this service to anyone that has cellular phones and need protection.

Recently, my wife dropped her Galaxy S9 plus phone, chipping two of the corners on the screen. We contacted TMobile and they connected us up with Assurant. The whole process was first rate, my wife has her new phone and the whole process was quick, easy and thorough.

We were shipped a defective replacement and then were notified that in order to get the issue rectified we’d have to send the phone in and wait for tracking to be confirmed prior to receiving yet another replacement despite having paid a deductible for a defective phone.

I paid 149.00 for a replacement phone on 9/9/2019, I was told it shipped on 9/10/2019, nothing arrived at my front door, I called T-mobile to let them know I didn’t receive phone. They did a claim. I was told to call UPS and file a claim. I was also told it will take 10-15 business days before I hear anything, I have never not received a package at my home, I am very disappointed in the actions of me paying for something I haven’t received and I don’t understand why I have to wait for the phone I have already paid for, very, very, disappointing

Broken screen for iPhone 8+. I accidentally broke my phone and I had no money for down payment and the company understood and I was able to file my claim and wait till I had the money to pay for the new device. It came quick and efficiently.

Great customer service. Quick and efficient. Replacement phone was sent in timely fashion with packaging to send the old phone back to the company. I would recommend this to all the people I know and have nothing but good thing to say.

Everything was good but took more days of what you said in the pace. I hope you Will change and send in the right time. The phone came in great condition with some bubbles in the screen protector but the rest east perfect.

The process to receive a replacement phone was simple and straightforward. I'm so glad this insurance was available as it allowed me to replace a damaged phone for a small amount when compared to what it would have cost to pay for another out of pocket.

The replacement process was smooth. They sent me a totally different phone than what I had and I wasn't able to transfer my information, due to the battery being low and not being sent a new phone cord it was difficult.

If I could give a zero I would. Phone was supposed to arrive overnight. Spoke to 7 different reps over 6 days about the problem. 7th rep gave me answer that wasn't a lie, I think. Phone arrived Thursday.

So about two weeks ago I lost my phone and tried doing claim which I paid the deductible and sent in a picture of my ID. Took 1 whole week to get my replacement phone because my claim was being reviewed. Interesting because to charge a damn $15 you guys do not review me. I pay insurance because anything happen and your company made feel like a criminal for trying to get my replaced. AWFUL would be the rating of my claim. I will most likely be removing insurance service.

What great customer service! I broke my tablet and Assurant was so great. They overnighted my new tablet. My representative was so nice. I think her name was Mary Ann. I think she was great. Thank you for doing what you say you're going to do.

Submitted a replacement request. Received a scratched up (deep scratches, can feel them with my nail) used piece of crap with a burnt out battery that won't last a day on a single charge with minimal use. I'll be complaining directly with Costco on this one.

People answering the phone were compassionate, kind, & helpful!!! The new replacement phone arrived promptly. When it turned out the old phone revived & the new one was not needed, there was a Free Return Address Label for returning the new phone. Very much Appreciated!!!

I had a very good experience with Assurant Phone replacing my broken phone. Phone tech person was very helpful and service was fast. Received phone in a very short time. It is worth it to insure phone as accidents do happen.