Assurant Phone Insurance Reviews

I was told that my phone would come on Friday and it did not come until ** Tuesday. I'm highly upset and really feel your company is a piece of bull crap. You basically lied to get me to pay when I could had just waited till Tuesday and got my phone on Wednesday. By you lying to me I had to go buy another phone for no reason. Now I have 2 phones because I could not get a loaner phone. You basically costed me 350 dollars and I find your company full of it.

Everyone I spoke with were very helpful. I did not get the run around about replacing my phone. Everything was easy to understand concerning the process. Customer service was excellent. The replacement phone was at my home the next day.

My expense with the company so far has been very well. Very well, helpful. The people that helped me at the for my husband and I to get the policy and stuff that we needed they were extremely helpful in explaining everything to us and that we can up our coverage and stuff at any time in the near future. I have the gentleman named Christian that helped us at the TA in Illinois and if I need any more questions I can call him personally and my husband and I are our glad we could get the coverage we need it for such a low price and everything else. Thank you bye.

I placed my order on Thursday evening and was told I would receive my phone the next day. I did not receive it until Tuesday. I understand that Monday was a holiday but that does not mean I couldn't have received the phone on Friday as promised

I originally dropped and cracked my phone, called to make a claim, had to submit i.d, then wait 3 to 5 days for approval, after approval, spent a whole day with no service because new phone was active before delivery. So I had a horrible event trying to get a replacement phone..

Phone came to me so quickly. And easy instructions on how to transfer data. Phone was exactly like my old one. Online claims form was straightforward and took just a few minutes to finish. This was my first time using phone insurance and would recommend to others!

Very helpful and courtesy!!! Representative was very kind and understanding. Made the process very easy. Explained the entire process from cost to turnaround time. Also, explained how to return the old phone!

We were stolen our phones, called this company, paid deductibles and we got back broken phones. Even worst, when we sent those phones back, we were told that one of them apparently was still in use so they cancel the claim without any further explanation, BUT they collected the deductible payment, which we havent received any refund yet... SO, what a company is this?

Thank you!!! Everyone was friendly that I spoke with and shipping was quick! I was able to take the new phone to T-Mobile and get everything transferred to the new phone. I was able to get to a live person with no issues. Thanks again!!!

They made my phone claim very easy and very quick. I am so glad there is a company out there that genuinely cares about their customers. No problems whatsoever. I will gladly use them in the future and I will be recommending them to everyone I know.

My phone was damaged and I called and received excellent service and my phone was mailed out and received in 2 days. They provided the mailing label and package for returning the phone. This was painless and prompt experience.

The customer rep. on the phone was amazing, very helpful fun and accurate. She told us everything we needed to know and how to check on delivery. However my complaint is after paying a monthly insurance fee for over 18 months, paying a deductible of $249 for the new phone (which is currently being sold for less than) we received the box, with no charger or headphones. They need to be included in the replacement. We are paying way too much for a replacement that is not complete.

It was quick and easy to speak with someone. Fast arrival considering this happened on a Sunday. Received new device by Tuesday. Being an expectant mom and a little worried constantly wish it could have arrived quicker but understand that's out of all of our control.

I was told because of being a very long time and a loyal customer that a request was going to be put in for a new not refurbished phone. I have had problems with refurbished phones before and had to replace before and had to pay.

I was sent a phone that didn't work from your insurance company. I placed the order Saturday, I received the phone on Tuesday. The phone didn't work. I was leaving to a wedding in another country. I had no phone. I spent 3 hours with T-mobile trying to fix the phone your company sent me. This company should confirm if their equipment work before sending it out. And this is not next day air because there is always a form that must be filled out and the turn time is 24 hours. False advertising. Equipment doesn't work. I will be contacting the Better Buiness Bureau and Consumer Affairs. This is not the first time your insurance company has messed my order.

It took only 2 days to get my phone back. It was so good to have insurance like this for my son's phone. Thank god we did it, my son is only 12 and got the phone wet. No questions were asked he had a new one in his hands.

Still waiting on my replacement phone. It never came in the mail. I personally made a claim last month on the 5th. Today is the 10th of September. I still do not have a phone. As I customer I'm very upset.

The most horrible experience, my cell took almost a month to arrive. Customer service totally unprofessional. Did not care to meet my needs. I will highly not recommend this insurance service. I am a business and it caused me a loss of many calls due to the negligence of this Assurant company.

Believe me, they fully worked with me great. We paid the fee to have a phone released. My daughter uses her phone for work. Down time was 2 days. Personally, I'm glad to have them as my insurance company.

Spoke to several csr that had a bad attitude when I told them I did not like my new device. I did not have any other option but to keep my broken phone or take the new one. Which the new phone was smaller than my old one with no stylus. Very dissatisfied with this service.

My experience was simply horrible. I have yet to receive my phone. I put in a claim in August, UPS suppose to have delivered it. I did not get it. Still waiting for you all to following up with them. Again I am paying for services for a phone I do not have. I'm very disappointed.

The verification process is a little excessive. I also didn't appreciate having a manager on the phone that antagonized us over the difference between the words apartment and unit while giving our address. I hope that I don't have to use your insurance again, as soon as my phone is paid off I will be canceling.

A used S9. Wow. I will never ever use your service again. I will post with contact info a review that is not good. You pay for months and get a used replacement device, and it doesn't work most of the time, Half the memory is used. SAD.

I had an extremely smooth and pleasant experience getting the claim processed through Assurant. I have been a T-mobile customer for over a decade and have been very satisfied with their service. Thanks.

I pay monthly premium to then have to pay a deductible, ok I can get over that BUT then my replacement device didn't work & no other replacement was available. The solution....I buy another device & you reimbursement me. So I pay $264 in premiums & $175 deductible & you can overnight me a check in the amount you are reimbursing me for the phone anyway? Now I purchase a phone, send proof & still have to wait 10 business days for my reimbursement, you should overnight me the check once the receipt is approved.

Replaced a OnePlus Pro phone that was damaged in a dispute. I was able to replace the phone within 3 days after submitting payment for the claim and received the FedEx package the following Monday. Thank you.

Received my new phone. Returned old phone T-Mobile assurance. Received my old phone. Confirmed with them 10 times that they received it and 3 months later they put the amount of the old phone on my acct giving me the runaround. It's not fair. My phone bill is 1000 for a phone I returned and they told me they received it with their own shipping label. This is ridiculous. Every one you talk says they're gonna call back and never do.

I will start by saying I received my replacement quickly, but that is not where facts end. I lost my phone so I ordered a replacement but lucky for me it was returned the next day. I could not stop the insurance claim, so I called with instructions on how to return my replacement. I did so as instructed and they received it on Aug 17. 15 days later I still have not received my refund with a number if excuses. First, was it takes 10 business day from when it is scanned into the warehouse, which took 3 days alone. I called and documented each call and the story changed each time.

Lost phone. I was given an S9 that was not working. I returned it and they send me an S8. When I called them to complain, they told me that that was the only thing available in the warehouse. They are Thieves.

You guys delivered my phone in 48 hours. Customer service was precise and detailed. I was devastated with my phone being stole but you guys did a great job. I was actually shocked to have received my phone so soon! Thank you.

I've spoke to several customer service reps beside their pleasant demeanor, each lacked adequate information. Which lead to a problem with my claim. Each time I called the new rep would explain that the previous rep did not give clear instructions. I can't believe company charged me for their services.

The process was a little big complicated, compared with the process before. Now we have to fill a form and sent it back, explained what was the problem and information from the phone. This make somehow more complicated. Some one that is waiting for a phone that isn't working or loss and have no information about the phone serial number and so on.

I lost my phone and was really sad and worried but this insurance claim was Easy and fast. Thank you! Hassle free and fast shipping. The device was well packaged and new. It did not take long to file the claim and they took care of me and my needs right away.

I was very satisfied with my phone. The only issue was my note pen dropped out and is gone. I had the phone for a little over two weeks and lost the pen last week. I didn't notice until I was back at home..

Just went absolutely smoothly. I even had to call to change a mistake I made on the form and I was able to speak to someone right away. This man was polite, efficient, and fixed my problem in minutes. Overall, this is how I would want insurance to work for just about anything. Thank you Assurant.

Simple process, quick and efficient. Expected it to be a long drawn out process but they are very helpful. Glad I had the insurance on my phone. Calling around it would have cost $250 to replace my screen.

It was a very quick and seamless process on my insurance claim. My phone arrived within a couple of days. I wish it was a little easier to transfer all my info over, but nonetheless my replacement shipped rather quickly and that is something I’m grateful for.

Everything is great from customer service to the phone getting delivered. I had a great experience with the customer service rep. She was very polite and sweet. She made sure I didn't have to worry about anything.

I would like to say, I'm satisfied with your fast and esteemed response. I lost my phone and requested "ASSURANT 360" for a replacement to my phone and block my line at the same time. Your customer service agent was so nice and cooperative. Thanks again with All Best Regards!

This company is by far the BEST insurance company ever, in my opinion. They have great customer service and replaced my hardware FAST. They send the replacement via next day UPS and with it they send you the prepaid box so that you can return the damaged equipment back to them. All you have to do is pay your deductible, sit back and wait a day (if ordered during the week before Friday).

Very helpful. Quick to respond. Prompt service. Was given new phone in replacement of the damaged one. Came fast. No questions asked. I would recommend them highly. Did report online. Quick answer to problem.

Process was easy and fast. And the replacement device seems better than the original. The reps on the phone were nice and knew exactly what to say. I got my replacement in under a day. I also got the exact same color I had before. Really awesome experience. Thank you Assurant.

My experience was pleasant. I received my replacement phone in a very short amount of time! No issues whatsoever turning it in or receiving my new phone in the mail! All instructions were very clear!

I am disappointed with the time it took to receive the replacement device. It took four days from the day I placed the claim to the day I received the device. I was told it would be overnight delivery. Four days would normally not be too long, but considering I did not have a phone available for that time, it was a concern in case of an emergency when a phone would be needed.

My daughter’s iPhone c was on its last leg and she didn’t want to replace it because of the convenient size but we had to because she cracked the screen. The gentleman was very kind and put in the claim for us quickly. The upgraded replacement phone came quickly and she loved it.

You replaced my damage phone with a defective phone that did not function for 2hRSVP, then you refused the return, why the return has to be a damage phone? I should have put 0 star, really unhappy with this service.

My phone broke a week ago. I filed a claim the same day it happened. I was told I would receive email updates regarding the status of my claim, and that the claim would be reviewed and a new phone shipped in 24 hours. I am still waiting for my phone a week later. The only reason my claim has progressed is because I have been logging in a checking every day, because they have not communicated ANY updates to me. Every time I have spoken to their customer service, I am told that the claim is delayed for some reason, and yet again, they never communicated the reason for the delay. The last time I spoke with them, they had actually closed the claim, stating that the phone I was claiming was not the original phone!!

On August 25th I filed a claim. Assurant did not have my phone in stock (S7) so they sent me another model (S9). The problem is those phones work off of different chargers. No charger was sent with the phone. How am I supposed to charge it without a charger? Today is September 7th. I have called about 3 times. Everyone that I speak with says they're sorry and will send out a charger. Needless to say I received no confirmation email as promised and no charger as promised???? Assurant does not stand by their word. I am going to call them again today. We'll see how well that works. I have no faith that they will do as they say????

I submitted a Claim for a damaged device and received my replacement device within one day! I followed the instructions and returned the damaged device. I received confirmation via email that my device was received, and transaction completed. Total processing time, including the return took less than one week.

They were very very helpful. My phone went dead over the weekend. And the agent walked me through the next steps. Made sure I knew what to expect and understood how hard it is that not having a phone. They expedite the process and I got my phone in 2 business days. I kept getting updated emails. All in all very happy.

I was charged a $99 fee for a replacement iPhone. I have never made a claim on this policy, have had it since I purchased the phone. I have been a loyal T-Mobile customer. I am disappointed and feel I was misled. I had a defective battery that caused my phone screen to expand. I was treated as if I personally damaged the phone, when in fact the exterior was in perfect condition. No chips, scratches or exterior damage. I feel it was unfair that I had to pay anything. This was a major inconvenience and caused me much time and effort to swap out the device.

The customer service agent I spoke with was courteous and handled my claim promptly, as well as answered any questions I had. The only downside to the claims process is that I got a refurbished phone. For the high deductible along with the monthly price for insurance, I would have liked a new one.

I damaged a Note5 and got a s7 as a replacement. I have a Note and want a Note. An s7 is nothing comparable to a Note. It's like saying I'm giving you a Malibu instead of a Corvette. If there are no Note5 then a Note6 is next I would think. Been waiting for someone to call me. They said within 48 hours and here we are two weeks later no call. I've be calling ever two days and still no response. My thinking is a Note for a Note not a s7 which doesn't even have the features.

I got some problems trying to file my claim on their website, specifically when I was finishing the claim, I was asked for pin# or log in with my Tmobile Id. I did it but it doesn't work at all. Then I called customer service and from there everything was smooth and easy, no complaints, I got my replacement on time. I am very satisfied with the service, no hassles.

I was sent a phone that was not a new phone. It was refurbished in brown carton envelope. The earpiece didn’t work and have to use the phone on speaker phone or with headset. Assurant was unable to assist me in replacing the defective phone that they sent and that I paid for and I was told To go to the Apple store to have them replace the phone. Waste of time and poor service.

They help me from the beginning with my claim and payment all the way till I got my replacement phone. Fast, easy and reliable service. Will recommend to my friends. Will insure all my phones with Assurant.

I was happy with the ease of doing the warranty replacement. I was very unhappy that although I had a Note they sent me an Edge with no stylus pen. And in order to get it right I had to send in the replacement phone and be without a phone in order for them to correct it. Due to my job I'm not able to be without a phone. So it meant either upgrade or buy a temporary phone in order for it should be corrected. That is just not okay and as a result I ended up keeping the Edge because of the inconvenience and now I have no stylus.

I filed a claim on August 20th about my iPhone 8 Plus. I receive an iPhone 8 instead, the return said I can take it to the post office and I did so on August 22nd. Here it is September 6th and I have yet received my correct phone. I had to go out and buy another phone since my job requires me to have one.

I am not content with this phone. My original phone was a Note Edge. After claim you sent me a Note. After 2nd claim you sent me a Edge. The primary reason why I purchased the Note was for its size and the stylus pen. To pay all of that money for insurance down through the years plus paying a deductible only for to receive this phone is not good.

The company Assurant was fine but when I found out that my brand new, $1000 phone was being replaced with a used one, I was livid!!! I bought a new phone and I pay an extra $12 a month for insurance on it! Why is it ok for these insurance companies to do this!

Replacement phone does not operate properly.... same as phone sent to you. Apps and programs open while phone is in my pocket. Phone heats up in my pocket and during charging. Phone does hold charge. I am taking it into T mobile for a replacement. I request a different phone. I am very disappointed with the product.

It took over 10 days to get my claim processed. I was told that my claim was not processed 3 times in one week and no one took any further steps to figure out why. I had to demand to speak with a manager prior to being disconnected from our call to get it resolved. That phone call took 1 1/2 hours. Awful!! I was vex.

Had a great experience. In and out of the store within 30 minutes. The Tech was very good. Very knowledgeable. The transfer of data did not take that long. The phone accessories could have been better.

I submitted my claim and was sent a new phone. I had the phone started and it lasted 3 days and the led backing went black. I contacted US Cellular and Assurant and was told that I had to send back the replacement before they would ship out a new phone. I contacted 3 different US Cellular stores and none of them had a phone I could use in the meantime. The Assurant customer service person told me they could send me a new FedEx label to my email, however that was on the phone that wasn’t working. I was able to borrow a cellphone from someone and couldn’t have anything transferred to it as the replacement phone was black.

My phone fall and the screen stopped working. I called them. Almost two weeks no replacement. I have called, emailed, and no resolution. It's very disappointing and frustrating. I ask to speak to supervisor many times and was told they had no supervisors to talk to. No amount of words can describe how disappointed I am with this service and poor performance.

Worst customer service experience ever. No accountability. Every rep told me something different and no one has done what they said they were going to do. I have nothing good to say about my experience which is still ongoing. Zero stars.

My experience was really bad. I advise everyone not to do business with them. They have the worst customer service. They send me a broken phone for my replacement. When I call they were not helpful at all. It's better to save your money and get a new phone.

My phone would not come on, even when your representatives at a local store here. The lady said that it won't work. So that's when we discuss that I have insurance on the phone that I can get my replacement phone. Everyone was very pleasant and knowledge about their job. Thanks everyone.

I lost my phone and immediately called for a replacement phone. Thanks to you I got my new phone in less than 24 hours. It was truly a blessing as I had no other phone. My claim was approved almost instantly. Wonderful service on this.

After almost 3yrs paying 14.95$ per month for this insurance this is my first claim. The phone I was replacing was out of stock so they upgraded me to an S9, but failed to send the charger. I was traveling cross country just days after receiving the phone, trying to use the old charger didn't work well, I'm shocked.

This company was fast and good. I just don't understand if you're paying insurance why can't you just get the phone in the store when it's approved, instead you got to wait for it to come in the mail which was lame but the company itself was great customer service.

I dropped my phone and broke the screen. I called Assurant and a new phone arrived the next day. I couldn't reset or even turn off the old phone. I called Assurant again and was advised to just send it back the way it was. Very, very positive experience. Thank you, Assurant.

I received my replacement phone with no accessories. It's a Galaxy S9 so you need tools that come with the phone to access the sim card. Had to wait days til I could get my hands on some before I could start with new phone. No headphones or charger was included either. My wife filed a claim on her phone a few months back and all these items were included but NOT for me. That sucks.

The phone brightness is not working. Sometimes it bright and decrease the brightness by itself. I tried to update but the brightness decrease at the middle of watching movies or something else. Please try to fix or change it.

Lost/stolen phone. I was very satisfied with the service. I was at the mall and my phone came up missing. I did everything to try to find but could not. I reached out to our service provider and they directed me to you. Thank you for your service.

CRACKED SCREEN. When I called the rep was very pleasant and got the claim started. She said it would ship over night the following day but we did not receive until 8/26. Other than that, service was great.

The Galaxy that I had was broken. The screen wasn't working well and the new phone was very good, the services was really fast and they give me the instruction how to sent back the other phone. I really love the insurance and how they help and understand.

The process was pretty simple and the phone arrived quickly. Everything was easy and I’m happy that I received the phone so quick. The only thing was that it took about 3 days for the claim to be approved.

This was one of the fastest and smoothest replacement processes I've experienced. There was a short questionnaire and the remaining part was a breeze. The new phone arrived by secured mail and the instructions were easy to follow. Thank you for your promptness.

This was the worst experience that I have ever had with a cell phone company or their insurance company! It took 2 weeks to receive a replacement device! I had to buy a new phone in the meantime. This took multiple 30 plus minute phone calls and several trips to T-Mobile that only led to more frustration! I was told that I would receive a phone call to discuss options since they did not have my phone in stock. They never called me but sent me a Phone that was a different color than my original device without my approval. I have since canceled my insurance because this insurance is worthless! I will never pay them another dime! If I could give them a negative star rating, I would! It irritates me that I even have to give them one star!???

It took me over a week to even file my claim. I was first being told I didn’t have an account. Then told my info was incorrect. I was told I could go to a store to file, one I did, was told I could not file at the store. I then went online and tried filing where I thought I was successful, days later receive an email saying you need more info. When I call they tell me they need a bill. I call T-Mobile to get the bill emailed to me since I do everything through the app. T-Mobile tells me it takes 24 hours to receive said email, Assurant tells me I don’t have that much time.

Respond to my claim was very good. Time frame receiving my replacement was very good. I also had a second claim for a second device. This was a totally different claim. The process was fast. The claim was done in a timely manner. Again I am very pleased with the service.

I thought by having Ins. I would be completely covered & stress free especially after what one pays. When I found out I had to wait 3 days for a phone & receiving a refurbished one at that! When I received it, I couldn’t hear calls. I called the # listed & was “fighting” for a better outcome for about an hour. Turns out the # was for T-mobile help & not assurance so we 3 wayed & I was getting scolded by the assurance rep that I didn’t call them 1st. How was I suppose to know the helpline listed wasn’t assurance! I canceled the ins. today as a matter of fact. I will be telling as many people as I can both personally & on social media that it’s NOT worth it.

I was first denied, but US Cellular helped... A young lady that was trying to solve the problem, but only made my experience worse... She needs to be more assertive & listen to the client, not ignore & go right on. Love my new phone, & thank you.

I didn't receive my replacement phone on the day I should have received it. I was supposed to receive the phone on the next day and I had to wait over the weekend after I had to wait an extra day to get the claim started.

Did a wonderful job on switching me onto a more upgraded device! The lady I dealt with was super nice. My payment method was submitted quickly and even wanted to go further out of her way for me! Glad to have dealt with Assurant!

Very good experience overall. It was a seamless process. The attendant was efficient and knowledgeable. Speedy delivery of replacement phone. The phone was delivered by the next business day, which was very surprising to me.

My phone was stolen. Called for a replacement phone. I was advised of the replacement fee and time frame of when to receive it... I paid my replacement fee and received within 24-48 business hours. It was easy and fast.

I went and did my claim and within 3/4 days I've received my replacement phone! This is by far the fastest claim process I've been part of???? The claim process was straight forward. No hidden agendas nor fuss about it just plain and simple. I needed a replacement phone. I put in a claim for a replacement phone and I got a replacement phone in record time??..

Place a call Sat., Aug 31, 2019 for replacement phone. Took all information and credit card after about 45 minutes. Told phone would be shipped. Next day I wake up to email stating that we have to turn Apple Find My Phone off before they can do anything. Can do it from phone, it's broke and have to have a computer. So I go home and another 45 min. with guy trying to figure out what I have to turn off. He says get phone on Tuesday 9/3/19 morning. So I call back just to make sure. Now the girl is telling me to go back on and turn phone off cause it's not off. I told her forget it. So I ask again when will we get phone - Tuesday. Ask her for shipping info to make sure correct. It's be sent to: Recipient at----Correct Address.

They were fast and furious. They accepted my claim within 24 hours. I got my phone after weekend but still satisfied. If you are careless than I would suggest you get an insurance. Every month insurances charge got paid up!

I did not receive the correct phone in my opinion because compared to my damaged phone, the replacement weights lighter and the display of the phone is not one of Apple. I have had 4 replacements through your service and this by far is the worst. I would like for my exact APPLE $700 worth phone replacement. I will be leaving T-Mobile because of this issue.

Truly grateful for the treatment provided and the promptness with which the mobile phone replacement was resolved. I recommend them 100%. The agent who attended our case was dedicated and extremely kind.

Lost my iPhone 7 plus and made a claim. They only sent me a phone and a SIM card without the standard accessories that were lost with it. Called the customer care and they have no idea what the exact policy states and mentioned that they don't have an option to send accessories even though the policy states that they have to.

Friday afternoon, my phone was stolen at airport just before a flight. I called and had a new device in 48 hours. $250 deductible for a $1000 phone. It was worth the investment for me. Friendly staff, would recommend.

It was so easy working with Assurant. They sent the replacement phone right away 24hours. I went to T-Mobile, because I didn't know how to transfer my old phone to my new phone information, contracts, emails and everything else. And to return the damaged phone was super easy. Thanks!

Spoke to Charlene. Handled everything for me. Only drawback was that I was totally unaware of the increase in my deductible. Made me think twice about perhaps upgrading due to the over 200 dollar price. T-mobile told me 175.. Discovered I and T-mobile were working off a 2017 work sheet and not aware of the May 2019 increase for that Tier. Charlene was nice enough to straighten me out and gave me the correct number to T-mobile customer service.

I was shocked to realize I agreed to pay $12/mo. to insure a replacement phone if lost or damaged, only to find out that I would not receive a replacement unless I paid $199 deductible first. This is a scam.

On August 23rd when I lost my phone I was glad I called and was able to get through to the to the insurance to file a claim to get the process moving for me to get a replacement phone. The staff was very courteous and gracious and help me with every step of the way. I wish I could talk directly to a sales associate with an actual phone number to get through to Xfinity mobile insurance instead of trying to go through the billing department at Comcast to get transfer me over to your agency to get help when I needed it the most. Thank you for all the help and consideration. You're very kind service that I have gotten. I will recommend this to every all my friends and family.

I went to the store in Lakeville. The gentleman was very friendly and helped me process my claim. I received my phone about 3 days later. I went back to the store and the same gentleman transferred all my stuff to my new phone. It went very smoothly. I was totally satisfied.

In my initial call to file my claim, the representative was not helpful. Our call was disconnected and she did not call me back. When I called the following day to file a claim, I was told that the claim had been already filed and approved, which was news to me. I did receive the new phone as promised on the following Monday.

The service was absolutely amazing! The customer service reps were so nice and helpful! I was really impressed with fast I received the phone! Your service is greatly appreciated and I would definitely recommend to friends and family!

Great experience. A stressful situation was resolved quickly. The rep was very helpful and did not give any problems in processing the order. I was happy. The transition was smooth and without any issues and that's what counts because the customer is already stressed and having a smooth claim was helpful.

Made two claims. One came the next day the next one came four days later. One phone speaker and earpiece don’t work. Cuts in and out. Second phone goes to a black screen when you push the button then have to shut the phone down and turn it back on to work. Call back. Told me they can’t do anything because the phone is been more than seven days in my possession. All that money I spent for over two years paying insurance and then $149 deductible on each device what a waste of money. Should’ve bought a new phone. I will be yelping and tweeting about this experience. Hopefully people will listen and cancel your service.

The new phone arrived with a crack on the back of it. Now awaiting for another phone to arrive. Not sure why I had to pay $99 if I have insurance to replace the device. Customer service was helpful and polite.

I call in Friday to report the lost on the phone, I got the new phone on Tuesday, the customer service was very nice, helpful and, quick, too. I will definitely refer to other people I that know. Thanks.

Great customer service and I received my phone the next business day. Unfortunately, This is not the first time I had to use Assurant for my phone. But they have been great every time. I highly recommend Assurant to anyone. Great job....Thank You!

The customer service rep was very friendly. She took care of me. It was quick, simple and easy. I was so glad I had no issues with them. I would recommend them to a friend. I wouldn't use them again if I had another issue. I did Assurant a 5-star rating.

Fast and awesome service. I was able to get my replacement phone in a timely manner. The package came ready for me to send the damaged phone back without any complications. It was quick and easy. I would highly recommend.

The process worked well thru Assurant. The phone arrived a few day's after we called and works good. It was a little harder to figure out as I thought T Mobile should have taken care of the process but working with Assurant was good.

My phone was stolen and I used the Assurant Insurance to get a replacement phone. I tried to do this online and could not finish the application. I had my daughter call customer service since I had no phone and put in the claim. Once I paid the deductible I received the phone within 24 hours. I have used this service before and have liked the way they handle my claims.

They were great. Answered all my questions. The phone arrived 2 days after speaking with them. I would highly recommend this company. I wish all companies were as easy to deal with and as honest as Assurant is.

Replaced stolen iPhone 7 Plus with bad sound. Any time I make a call everyone say I sound like I’m underwater when I talk. But when I put my headphones in everything is ok. They want me to send the phone back but I can’t because I need my phone for my business and I need a new phone because this is frustrating so is it anything you can do for me?

I'm not sure where to start but my claim was made in Aug 12. Not only was I transferred to multiple employees & asked to speak with different managers I was also sent the wrong device after repeating myself clearly that the 6plus was for temporary use & the 8plus was the damaged phone, not to mentioned I had to pay $100 twice for a mistake that was not mine. I sent back the 6plus & until it was received that is when I was sent the correct phone and still I have not received my $100 that I paid for additionally because I was told they had to reopen another claim which caused me the need to pay again. I'm very dissatisfied with the experience. I hope you better the service.

My phone got damaged. I sent it back to Assurant. They replaced it for me. So far, everything is working good. My phone is working good and I will recommend this company to anybody who want to be safe when your phone has problem.

Speedy service, I had my new phone the next day. I requested the same color, and that's what I recieved. The customer service representative was very friendly and knowledgeable. I was very pleased with my entire experience with you.

When I called in, they were kind and courteous as they explored what the issue of the phone was and that it needed to be replaced. The replacement phone arrived promptly, before it was promised to my delight.

They don't explain nothing and when they do they give you the wrong information. So it will take longer for your claim to her Process. I use my phone for medical equipment. And my daughter ended up in the hospital due to the process taking so long.

My iPhone screen was cracked all over and phone was not working properly. I called Assurant and they replaced my phone, they sent me a new one overnight and also sent a box so I could return my old phone. Process was smooth since day one. That you guys!!!

It was good I guess, I will probably not do it again because of the hidden cost of 49.00 dollars. I believe I should have been told that at T-Mobile, I get this information from one of your people on top of the eight dollars a month. I was a little heated about that. Thanks bye.

I don't like the return policy for phone, using UPS mail is not right for the client. There is no type of receipt for the client that they mail in a phone. Your company losses many phone In the warehouse process and charge the client. I will not be using this company for my phone insurance. I was buy through Best Buy!!! Poor Phone Policy.

Very easy to utilize system. Guided me effortlessly to complete my goals. No need for additional assistance. Gave me answers to all the questions I had and had not thought of. Left me feeling taken care of and serviced well.

This is the 2nd phone you sent me. It doesn't function right also. The thief is still using my phone, is into my contacts, my Google, and Photos. I found pictures of them in my photos within 3 days of stopping T-Mobile. T-mobile store Changed my passwords, the verification went to both phones, they changed it back. IT IS YOUR PHONE. WHY CAN'T YOU TURN IT OFF.

I was given all the necessary information in order to make my warranty transition smooth. The representatives were very knowledgeable and made me feel at ease with this whole process. It made me getting a new phone not so hard.

Stolen iPhone Xs. I got my phone stolen on 8/16 at a festival in Mexico. Luckily with my insurance, I was able to contact them and make a claim on my phone. I received my device quick, overall it was an excellent experience.

Once I reported the damage to my phone, the representative mentioned the deductible charge which was $99. Once that was paid, the order was complete. I received my phone in a couple of days. So my experience was good.

I ordered a replacement phone for granddaughter on 8/22/19 as hers went bad. Received replacement phone on 8/26/19, but charger was not included. Called Assurant to let them know about the charger, representative said, we will received charger within 2 business days. Today is Sept 2, 2019 and we haven't receive the charger.... Would like to get a reply at: ** or email: **.

When I purchase of phone choose the color because I like that color. I would expect to have that color the whole time I have the phone. I pay 1,000 dollars for a phone that I preordered. And I pay Insurance plus deductible and received a different color than I originally ordered. When I could keep my insurance money and go to the mall and pay 200 dollars get my phone fixed in front of me and go home with the same color phone. I have 6 phones on this Insurance. I'm really considering canceling all of my insurance policies.

After multiple calls to replace broken phone through Assurant, the device was sent to the wrong address. I had to have T-Mobile intervene to sort the situation out. Terrible experience and I wish there was another insurance company that T-Mobile used instead of Assurant. Service appears to be sourced out to other countries and then scaled down to the most minimal customer service allowed. I would never recommend or use Assurant again.

My boyfriend's phone fell on the floor and the glass wad shattered and phone was not properly working. But the service was fast and replacement phone came in the next day. Service was Quick and fast. Thanks.

Worst experience ever with an insurance claim, “whatever happen to next day delivery???”, I understand fraud happens, but it should really be considered old time good paying not fraudulent customers, the process is toooo much, at this point I am really considering buying a different insurance for my phone.

Device stopped working within 1 week and I had to bring it back to T-mobile in which they had to replace it under the T-mobile warranty and I had to pay another charge once again. So the $100 deductible I had to pay for the awful phone sent to me by you and $5 I have to pay T-mobile for the phone they are sending me.

Toward the end of my claim I was satisfied but the process to get me there was long and painstaking. It took me roughly a week to get what I needed and a lot of misguidance, confusion, and tall tales along the way. I've never had such a difficult time with a claim. I want to give a special thanks to Brandi (**) and Joherrica **. for their patience and kind words. These ladies were super helpful and took their time to listen to the situation and guide me through the steps after being mislead prior to speaking with them.

First time using Assurant. Phone had small 3mm crack in corner of phone. Assurant replaced phone in a day after contacting them. Speedy, simple and reasonable. Cheaper than getting screen fixed at those phone fix-it shops.

Was hard to receive my J7. You don't understand T-Mobile store do not do añ upgrade to my phone. The claim was first denied. Later was accepted. For me the denied was hard to accept. You should train employees to believe customers.

First time using insurance, forgot I had it. Submitting claim was easy and fast. No problem with receiving or returning phone. Very pleased with the professional service I received. ASSURANT thank you.

iPhone replacement. Great experience... easy, user-friendly system. I did everything online, the process was very simple & non-complex; I received the replacement device very quickly, you really made the entire experience a great one...

I haven't got the replacement phone. They said 15 day for investigation and then they send me another phone but I really need it. Didn't like shipping services. They left it outside and I didn't find anything.

Very fast to deliver my replacement phone. It was in excellent condition and will use your service again if needed. Very good package product came in and with no issues on setting up my new device. Thank you for your prompt service.

It was Horrible. They were not in communication with me at all. They gave me false information. The supervisor Jasmine was not nice at all. Nobody could give me correct information and I was suppose to receive my phone next business day and got it a week later. It was a very very horrible experience all around.

I think responsiveness and performance was excellent, the draw back was the replacement cost for the phone which was 32% of the cost of the original sale cost of the phone before depreciation a little steep....

Company is TERRIBLE. They made an error on THEIR END, sent me the wrong device and cost me more money by having to get another device in the meantime while I had to wait for them to generate a shipping label, then I had to send the package back (by this time it’s a Saturday) wait for them to receive the package then wait for it to processed and send me out the CORRECT device. Then refused to credit back any type of deposit for the trouble. They are not a customer friendly company.

The entire process was fast and easy. We will definitely insure with them again. Completed the online form, received e-mail saying it was approved, received phone in the mail quickly with packaging to return the broken phone. Easy peasy!

Customer service rep was very helpful and courteous. Answered all questions. Explained everything very well. Was very professional. Would recommend this customer rep for a promotion or some kind of acknowledgment of great service. Thank you.

Excellent and super fast service. Very happy with how fast and how reliable you guys are. I received my replacement phone in less than 24 hours and the people I spoke with were very kind and understanding, definitely would recommend.

I received the worst service ever. I had to call every single day in order to receive a straight answer. The fact that I was told they did not have my replacement in the warehouse is not acceptable. I was then told to give them 24 hours to get a call back from someone which I never received. I then once again called and spoke to management. She said give her another 24 hours to get my situation resolved. I gave her another 24 hours and once again never received a phone call. Now day 3 of phone calls and finally a T-Mobile representative did something and helped me resolve this issue. I've never had this kind of problem. I hope you can improve and this issue doesn't happen again.

Everyone gave great professional, kind and quick service when I broke my phone. The return was easy and quick. The replacement phone arrived with instructions and all the accessories to go from my old phone to the new one.

My screen went black and I contacted Assurant to discuss using my insurance to get it fixed. Everything about my exchange was clearly explained to me. I received my replacement phone the next day with everything needed to get my broken phone back. It was financially cheaper than going someplace and having my screen replaced but it cost me quite a bit because of the information I lost.

Samsung Galaxy 8 plus phone. I called to get a replacement phone on Friday and never received a phone call to pay for my phone so it can be shipped. I keep having to call a few times. They said, "Well the first person never finished your claim..." always another excuse. Then they sent me the wrong color phone. I spoke the manager as well and they didn't seem to care for all the trouble I went through to get the right color phone... they still didn't want to send me the right color phone I ordered. It was to the most stressful time I had with them and they didn't care one bit! Worst experience ever!

I filed a claim and paid my deductible. I was told I would have the phone the following day. I received the phone two days later and it was broken. I called and was told to send it back for replacement. It was over a week with over a dozen phone calls before I finally received the phone. I was never offered anything to compensate me for the inconvenience or loss of business that I experienced since this is a business phone. I spoke to Frontline employees as well as several supervisors and all I kept hearing is, "It is our policy..." and no responsibility for the many mistakes that were made. This experience was so bad that I found a new company and have canceled my policy. I would not put my worst enemy through dealing with this insensitive and incompetent company. They truly don't care about their customers. Worst customer service ever!