Assurant Phone Insurance Reviews

My phone was shipped very quickly to me. I was not told they didnt have the same color in stock, so that was a surprise to me when it arrived. I dont mind, but that should be something told to the customer ahead of time. Returning my broken phone was confusing. There was a bag with a shipping label included, plus another shipping label. The instructions included were very vague and did not seem to even be relevant to the shipping materials I provided. I'm still not sure if I packaged it correctly. It did come with a FedEx tracking number, so I did check to make sure it was delivered, and it seems to have been. This is a necessary service as a smartphone user, but the return process needs to be reconfigured to be easier to figure out.

The initial time I called to file the claim, the phone call was really bad. There is a lot of noise behind the employee and we spent maybe 20-30 minutes going over spelling. Such as d as in dog, a as an apple, V as in Victor. We did this for my first name and last name and my email and that took an unreasonable amount of time just to do. I told the employer that I have to call back to take care of something. I called back immediately talk to another person and there was still noise behind the employee but this person was able to get the spelling of my name and email quite quickly and help me finish the rest of the process. After that the experience was good.

For one thing it took about a week to receive a replacement device, that's not the time they advertise in their ad. Once I received it, it was not the same device. If I paid for a blue phone and sent a blue phone in, then why would I not receive a blue phone in return. I specifically chose this phone because I liked the color among other things. It's like buying a black phone and they send you a pink phone in return, who would not be upset and feel cheated. I consider that stealing from me. Even after calling in personally several times, nothing. Now, this current refurbished device they have sent me is now giving me issues and it seems I have to go through this debacle again. I've been with my carrier well over ten yrs and have loved their service. For the first time ever I'm having second thoughts. You would think when you spend over 1200.00 on a phone and pay your bill on time each month, you would get a little empathy and help.

The process was very easy and the representative was very helpful and friendly. I received the phone quickly. The only "complaint" I had was that a return label was not sent and had to call to request to get one. However, it was not a big deal. Service was great.

While trying to get my phone replaced through your company recently I witnessed and was unfortunately involved with one of the biggest mishandled and unprofessional interactions with a company did I have seen in my almost 50 years on this Earth. From the complete lack of concern on the part of your representatives concerning my replacement phone or the fact that I use it for my business, to the time I had to spend doing all the legwork for your company in which I assumed the $50 payment was to ensure that you guys did your job but instead I ended up doing it all ( i.e. driving back and forth to the local store, obtaining copies of my Bill's, making copies of my driver's license and locating a place vfc to send it all from).

I have been with T-Mobile for 8 years and the entire time I have had insurance on my phone may be to have to have replaced my phone twice during this 8 years. This has been the worst experience ever. I have not yet received my phone yet and have no additional information.

My phone was lost in transit! I called UPS and I was told the day after I was suppose to receive my phone, that it was lost. I called your company and spoke with a supervisor and explained to him that my phone was lost and that you all need to contact UPS to start a claim. The supervisor was rude and very sarcastic! I have never experienced such bad customer service! The worst! I spoke with UPS over a week ago and because of this situation I told them to contact you all to start a claim. I still have no phone!

As soon as I apply for replacement of my damaged phone it take three day to get my new phone which is nice and I send back the old one which is broken and I couldn't turn it off in my icloud account but I am pretty sure it will get there safe and they will let me know as soon as they get it. Thanks for being there when I need you guys.

The experience was great. Talking with the associate on the phone was the best, she explained the whole process and walked me through on exactly what I needed to do. The new phone arrived on time and the instructions were very easy to follow thus getting my phone up and running. Thanks for a smooth ride. Respectfully, Stephen

It was hassle-free. The young lady that helped me did all that she could and even checked on a previous matter. The time when I called was late but she still got all of my information to get things going and sent the phone out in times.

I went through a hard time but you guys made sure I was straight. But you guys do need to speak with some of your customer service reps and go through a little more training. Cause doing a claim over the phone will never work cause somebody always get some type of info wrong. So yes it is better to file online.

Since day one very professional, they gave all details of the process, they check all information to make sure everything was in order before sending the phone, they have great customer service which they improve in the last two years to take care the clients and make sure all the process is correct for customer satisfaction and security... excellent, very happy. Thank you to all.

I haven’t never written a bad review in my life because I am very easy to please. I feel extremely taken advantage of. I filled a claim out from my local T-Mobile store, they were to send me a phone within 24 hours. I received it 6 days later. That phone was broken. I called right away to let them know the phone was very hot while charging, the volume was very poor, and the typing was written on top of each other. I called multiple times and each time was told different things. I still stayed patient until this afternoon the tech was really rude to me. I feel like I was very kind and patient because I understand things happen. I still have a broken replacement phone. I really don’t want to call back because I don’t want to explain myself again and be talked to the way I did today. I have been with T-Mobile for 20 yrs and have never had a problem.

I am so glad I paid for insurance! Finally paid off for having it. Dropped my phone and need to get a new phone. It was a fast process and received an upgraded phone by default! Thank you Assurant/T-Mobile.

Everyone I spoke with were professional and helpful. They answered all my questions and tried the best to explain the company's policy. Even when the called dropped they called right back although they disconnected another phone trying to activate my phone. The person that helped reconnected her phone was knowledgeable about the system and had it working. Within 10 minutes.

The customer service rep was so sweet and helpful. The package arrived time and my new device works great. They keep you updated on your package and when they received the broken device. Glad to do service with this company.

The replacement phone took longer to leave your warehouse, arrive to me than initially promised. The phone was left at the door, without a signature, while I was inside waiting. The replacement phone sent has a problem with low volume and the mapquest navigation. I knew a properly working phone.

I lost my phone and it was replaced immediately because I had insurance. You have a copay (expensive) but worth it considering the price of a new phone. Assurant was quick and timely with replacing my phone.

The arrival of the phone was the day after I called. I was very happy with that seeing the original phone was not working reliably person at the local US Cell office transferred information and I was back in communication. Sending back the defective phone was very easy. Thank you. Keith

I’m SO glad I opted in for the insurance plan with Metro PCS. I lost my phone last week and it was an iPhone 6plus. I called Assurant immediately to blacklist my phone and to get a replacement. My deductible was $200, which I thought was pretty high... UNTIL THEY SENT ME MY REPLACEMENT! Let me add that they sent my phone for free overnight, but I made my claim on a Saturday, so it would’ve been sent out on Monday for Tuesday delivery. Well turns out that there was a delivery exception because of some floods in Texas, still not Assurant's fault. But the whole process was quick, easy and hassle free. I was even impressed by their voice activated services because the robot got my answers correct each and every time! I usually get so frustrated with those voice robots but this one was quite calming to my nerves.

I could not get a quote without filing a claim. That’s ridiculous. The box containing the replacement phone was missing the instructions. I called and spoke to a nice man but I should not have had to use time calling.

The team was unable to process my claim in the required SLA. The representative and manager were very rude and unempathetic to my issue. I They did not care that I was losing business with the delay of my replacement device. The manager and representative were concerned about moving getting me off the phone. The manager was very unprofessional and lacked phone etiquette. Please have her trained on how to manage escalations.

The charging port is intermittent and has to be positioned a particular way to fast charge. I would like to return it, but it costs me money to shut down and wait for a delivery of a phone. I am a professional driver and never in the same city for long.

Receive phone are phone stopped working after 3 days, very disappointed, unsatisfied, phone was a refurbished phone. Still waiting for another replacement phone for the replacement phone. Why am I paying insurance I cannot receive a decent phone, very very very unsatisfied.

Fast, secure, really good service. They give good phones and services, thanks for the service you give. I will always have your insurance cause it's a good service you give to customers and good prices. Thanks.

I have sent emails. And I am absolutely aggravated with this process. 3 times in a row I waited plus 5 days. Last one I waited 6 days for a result and 9 days to receive the phone. In the last 3 times I ordered a replacement 1 time I had to buy a phone even though I had insurance because of the wait time. 1 time I waited 9 days and 1 time I waited 6. There was a past issue that I personally stopped even though your operator was going to send it to a p.o box over 40 miles away from the billing address. Also what is there to verify if the phone is being sent to the billing address. What is to verify if the phone is being paid from the billing address. What is there to verify if its addressed to the name on the account. Very unacceptable and it caused a headache for me at work as well.

The device was never delivered to my house. I had a very difficult time retrieving the phone from the pick up location. Even though tracking showed the device delivered the store workers were too busy, requesting continuously that I call back they were not be able to locate the device for 3 days. There was no charger and the sim card is the wrong size.

I got the replacement phone that the insurance sent out but it was different than the phone that they started I would receive. The replacement that they sent was not the phone that the representative on the phone said I would be getting shipped.

Refurbished phone you sent keeps saying Virus issues. This is like several problems I’ve had with refurbished phones that you guys have sent me and I’m not happy at all. This phone sucks and it keeps freezing up again and virus stuff keeps popping up.

Fast and reliable. Great customer service. Recommend Assurant to all my friends and family. No hassle. Service package came when they said it would. Phone was in great condition. Overall good. I was happy with service. Thank you Assurant.

After 12 days without a phone and Apple at Greenhills in Nashville telling us they could not find a phone to replace mine you sent a replacement phone. I payed the $99.00 but when we received the replacement phone it did not work at all. When we called and told you it did not work you said you would not replace it until we sent the nonworking replacement phone back and we could not do that until you sent us a label which would take at least 24 hours. All this took about 12 days and me without a phone. No pleading or explaining would change your company’s policy and you certain not did not care that it was your fault you sent out a nonworking replacement phone or that you sent us all over Nashville to get the paperwork completed and then still could not get a phone.

My experience was really good. I was holding onto the Samsung Tablet to see if I could get it to reboot. I was nervous that I let too many days go by without getting in touch with someone about it, it turned out not to be a problem. They got all my information and sent me a replacement as soon as I got my deductible in. I've been with TMobile 20 years and haven't had to use my insurance, much. I enjoy everything with this company.

iPhone. Very friendly and helpful. They were patient and assisted with my problem with T-Mobile giving me the wrong IMEI wrong a few time. And they waited for T-Mobile to search for the serial mobile for like a hour.

Very easy and flawless. Was able to get my replacement quickly. Called and rep was on the phone pretty quickly and the service was friendly and excellent. Glad that I elected to take out this insurance program and would recommend it to my friends.

The initial rep was helpful, but I requested a supervisor and not only was she helpful she made this process simple and quick. I was initially told that I had to fill out paperwork and send it back. The supervisor walked me through the process and assisted with any questions I had from beginning to end. This is what I consider stellar customer service.

The worst experience ever, which almost made me leave my current carrier. If the customer service will not be parallel to the service I would receive from my provider they just shouldn't take calls or claims. This issue was put into escalation and I am still waiting on a satisfactory result. Horrible experience. I hope to never need to use my protection plan again.

Excellent customer service. Highly recommended. Everyone should have insurance on their investments. It's an inexpensive fee to protect their purchases all of my devices have the assurance protection the customer service was impeccable I will pass on the experience to my family and friends.

Called to do an insurance claim. Was told I couldn't because it was over 90 days by barely 2 days even though I have been paying the insurance. On the phone 1 of the reason it took so long was because I didn't have the 150. Dollars to pay deductible. Told this to a supervisor but he didn't care. So I guess the moral of story, doesn't matter if you pay your insurance. They just hide behind policy and the only ones who suffer are the consumers.

The only inconvenience I had was filling in a PDF form that needed to have signatures in it. I have never had to do that before but I also never had a stolen phone before so that may be part of the process. It was something that doesn't happen all the time.

From the moment I contacted Assurant to the time I receive my replacement phone everything has been perfect. I fell and broke my arm, my phone suffered in the accident too. The initial system was the automated and I found it to be very intuitive and easy to use. When I was transferred to a live agent the process was very simple, I was approved for the replacement phone very quickly and I received the replacement phone. I just dropped off the package to return the damage phone today and don’t expect any further issues. This was picture perfect thank you.

You guys to me are the best. I appreciate your quick response to my situation. I admire you dedication to your client of providing the best quality service. Once again I genuinely appreciate you guys. Thank you!!

From the phone call, to every detail of the claim process, I was well informed and never out of the loop. I appreciate the representative who helped me over the phone a whole lot. I needed the replacement to be sent to a different address than the billing address and she made it an easy fix!

I contacted Assurant after my son’s phone was stolen at school. They were courteous and concerned and after explaining what happened, they made it very easy to file a claim and replace the phone. They shipped it immediately after I paid the deductible and the phone arrived the next day! I would recommend Assurant to anyone who needs coverage in their Apple device. Sincerely, Tia

The rep at the Metro PCS store told me my replacement device you set was stolen and could not be activated. 10days later I still have no phone and I returned your device to you with the correct label.

Phone cord caused my phone to burn up. Luckily I had insurance, they sent me a Phone but no phone charger cord. Overall I was pleased with the response. The time it took to get the phone was great. Set up was a little confusing.

Samsung 9s+. My replacement is a damaged phone, I cant hear anyone while talking. They can hear me but I cant barely hear them. I cant send it back 'cause the phone has a crack on the back of it and I cant afford to replace another one. Also the replacement amount was way too high, $149 is a lot for a replacement and I think that was unfair..

Love the phone but you did not send me charger cord. I have had my previous phone for over a year and the charger cord was old and loose. :( Is there any way you all can send me a new cord to go along with the new phone. The generic cords take so much longer to charge my phone. And the phone gets HOT while charging.

The 1st phone I received was a piece of trash and I sent it right back. It took insurance 1 1/2 weeks to send out another phone. It was much better. It was a hassle to get the replacement phone. I believe I paid too much for a deductible to get a mess up phone for a replacement. I think you need to revisited how you handle claims.

Unfortunately I lost my phone but fortunately Assurant was there. The process was smooth and I received a replacement 24 hours after filing my claim. I have no complaints about the process. I would recommend them.

This is the 2nd lost phone in the last 6 months. I also left my phone outside overnight by the pool a little while back. It rained. Customer service is outstanding! Have an incident (lost, stolen, damage); file a claim (this is a very simple task); verify claim on-line; 2nd day air... boom.... new phone? 18 mos. or so. NO HASSLE???

Put in a claim for a broken IPhone screen on a Friday afternoon and they sent me a replacement phone by Monday evening. Easily filed the claim online and got approved for a replacement phone right away.

Have always been satisfied with this company on fast response when filing a claim. Unfortunately this time was different. Have been waiting over a week just for approval on a claim. I have patiently waited the "3-5 days review" (although can't be give any information as to why it is in "review" and am now on day 7 STILL without approval on claim and STILL have a broke Note 9 phone. No communication has yet to be sent to me. Only found out it was in review by calling on day 3 because found it odd the claim still had not been approved. Very disappointed.

My phone broke and I needed to replace it. I contacted T-Mobile and they told me I had to reach out to the insurance carrier so I contacted Assurant to put in a claim. The process was very easy and fast. Within 2 days, I had my new phone, I proceeded to remove all important information to my old one, and I sent it back.

I called & it was very easy to make a claim for the damaged phone. I received the new phone very quickly & was able to return the damaged phone with the return packaging included. I'm very satisfied!!

It was a great experience. Would recommend to others. Very professional. Fast delivery. Staff knew what they were doing. Very knowledgeable. My phone screen cracked with the protector screen in place.

The process of the initial claim process was very easy and quick but I never received my phone because my old phone was returned to me and I called and canceled the claim but just the process to get my reimbursement is taking forever. I had spoke to someone on the 20th of September and they have noticed the warehouse had received the correct device and I was advised that my reimbursement would be back in my account on the 30th. But today I called and now my reimbursement will not be in my account till the 8th. This inconvenient. Now I'm behind in bills.

This was a very horrible experience. I pay for this service faithfully monthly and when it's time for me to use it to get a replacement time was not of the essence with Assurant. I had to wait 3-5 days before the phone was even shipped out. Lost my phone in Mexico and this service through Assurant sucks. I will not be upgrading any more phones on the simple fact I do not want to keep giving Assurant my money. I'd rather take my chances on my own.

I ordered a replacement for my damaged phone at 8am in Thursday morning. I explained I work with ailing seniors and I need my phone for work as it is how I click in and out as well as, for an emergency. They said they would ship it next day. My order didn't process until 2 minutes after 8pm so it was not shipped on Thursday. I tried to track my phone on Friday and it would not track as it again was not shipped. I called over the weekend and agreed to speak to a supervisor or manager to Express my displeasure with the circumstances and was told that the are no supervisors there on weekends.

My experience was very good with calling in and talking to Representatives. All were very helpful and quick. Only thing I didn't have go right was the email was wrong so I didn't get my claim information right away in the email but it was a typo. Other than that it was very good.

You guys replaced and fast and accurate. The first one came was damaged. Sent me a new one within two days. Great service, keep up the great work. Only problem I had was the first phone didn’t work. It had a purple screen. You guys sent me out a replacement one. Only thing is I had to send that one back first so I was without a phone for two weeks. Other than that everything was fine. Thank you for the good customer service.

My daughter's cell phone was stolen on vacation in California. Assurant sent us a "blacklisted phone," so we had to wait another two days for her to have her phone and any communication with work, etc. It was terribly inconvenient and very disappointing. The gentleman that helped us the second time around was very helpful and professional. Thank you.

Nathan ** was able to assist me with my claim refund. He was very assisting and keep me in the loop throughout the entire investigation of my funds. 5 stars towards Nathan ** for his assistance and keeping me involved with the entire process

Samsung J7 replacement. Phone fell off the roof of my car (left accidentally) and was ran over multiple times as a result. After calling T Mobile and then being directed to Assurant for claim, the process was very smooth.

Great Job, didn't miss a beat, my phone was delivered on time. It came with very simple to use instructions and I got into a jam, I gave them a call and customer service was very helpful. So easy set up. Thanks guys!

Phone screen crash. Contact service and talk to the rep at Assurant. They were very knowledge of the process and guide thought was really easy. After that the replacement was very smooth and fast. Thank you so much.

I accidentally dropped my phone in the pool and called it in for a replacement and it was a breeze. The people I dealt with was very helpful and straightforward and my device was shipped as promised. Thanks Assurant.

When placing the order and pay the $49.00 fee, they said the the phone would be here the next business day. I kept calling and they had to approve the phone again. When I received the phone it had a faulty screen. I had to send phone back again, and now I am still waiting on a phone to be delivered. I called and they said that they do not have a tracking number. It seems to be happening all over again. Please send my phone! tiloinO recowhen reapprove o I t was a weeubn pioedr aalci[

You ask me, Why am I dissatisfied with your service? Well to begin with, you charge me a $50.00 Deductible on a Samsung J2 that is a $60.00 phone brand new. Then, when I request a charger, you do not send one. And, to top that, you leave over 350 contact numbers on the refurbished phone, none of which were mine. I have canceled the Insurance. I leave you with a final thought. You are Thieves!!!

It took a week for my order to be processed. I ended up having to cancel my order and have it sent to another address. I was hung up on by Angel. The phone I received had sticky stuff on it. The phone did not with a charger or any accessories. This was the worst encounter I've had with this company.

Fast and easy to replace my broken phone! Would highly recommend! My phone fell out of my bike basket and shattered. I went into T-Mobile and walked out with information to call and get my phone replaced. Took about 10 minutes on the phone and I had a new phone the next day.

My phone screen was broken. I called them. I gave them proper information. I paid my deductible. I received phone in few days. It was so friendly to work with them. I would recommended it to everyone. Thanks.

I've never dropped my phone. Unfortunately, it happened and my screen cracked and shattered. I messaged T-Mobile and within a half-hour had everything answered and replacement phone ordered and received within 24 hours.

When I submitted a claim to get a replacement device, even though they tell you your replacement is based off of availability, the agent did a stock check and I was guaranteed the exact phone/color that I needed replaced would be sent. 1) When I opened the replacement, it was the incorrect version/color that I was guaranteed. 2) When I called in to notify them that they sent me the wrong version of the device, the agent said "OK, so?" 3)When I initially called to file the claim, my billing and shipping address didn't match because I use a PO Box, which they "can't" ship to, but that wasn't the problem, my bank actually had my PO Box associated with my payment method. I ended up calling several different departments and spent over an hour on the phone over a couple days with representatives that had no idea how to help..

Very bad experience. First, they sent me the wrong Phone then it was lost then another issue came up so here I'm 2 weeks after receiving and sending back The phone, I still haven't got my replacement phone.

Galaxy S8. First phone sent didn't hold a charge. So had to call and send it back. From there on it was all good. They sent me another one and it's fantastic! Thank you for your fast and courteous response.

I am happy to inform the company Assurant did resolved my issue. If the issue wouldn't of been resolved then I could say that was a scam. Since they have resolved the problem, as a good consumer, is my obligation to inform that the insurance plan is NOT a Scam, we had misunderstanding. Happy to have this issue resolved, Thank you.

The claim was fast, friendly, and easy. But The replacement phone I received is quirky. The camera app won't open. And other apps occasionally do the same thing. Nothing like this ever happened to my previous phone.

This service has not been easy to deal with. It took more than a week for me to get my phone. The system would not accept my documentation and the system was only displaying the error "server error". When I reported it I was told to send my very private and secured information to an email address. When I followed up they said they never received it and I was given wrong information. I attempted to speak with a manager but they were very unhelpful In addressing my concerns. They told me if I was that upset to send a letter with my complaints. This is unacceptable and if I have an issue I would like things to be escalated and looked into further. I shouldn't need to contact you guys via snail mail.

Excellent service. I was surprised how quickly, I would certainly recommend it to anyone to submit their claims without thinking. Thank you for the prompt response. I very satisfied. If another event arises to request your quick services, I will contact you.

I spent 3 or More Hours on the phone trying to give my credit card # to the stupid robot. It could not understand me (you need a MUCH Better Voice recognition program). It would then send me back to a human operator (whose English was highly foreign accent, that I could hardly understand) who would ask the same 5?? And hook me back to the robot!!! Never did anyone suggest I could use the #pad to enter the card # & other information for the robot.

I was recently notified that the replacement is not eligible for the insurance replacement plan. So, the terms and conditions for the replacement have changed. You did not honor the replacement plan of replacing the phone with the same thing, which you did not.

I filed a claim with you and you sent my replacement phone. When we were changing the phone over we realized the phone was attached to another phone number. I was asked to return the phone and when it was shown that it was In route with fed ex you would send me another. I mailed it a week ago and sr Till have received another phone. I have not received nothing but a run around by this company and as a paying customer I am very disappointed with your customer service.

I did not receive the phone I was promised. I was told I would receive S8 but received S7. Although very friendly, the person who was helping me neglected to tell me to also process my claim through email. This delayed its arrival. Had I not called back to check the status of my claim, I would have not known to check my email. I am very dissatisfied with the whole thing.

I called when my daughter lost her phone. Bill took my call. When I stated my daughter lost her phone he asked me what her consequences would be. Then he started saying, "This is why the world is on such bad shape." About a three minute lecture. Then he couldn't find my account although I have had this number for 15 years. After three attempts he realized he didn't have the number lock on. Then he directed me to the website to finish up my claim. Everything went smoothly after I did that.

My experience was good, faster and I recommend this ensures to anyone, I want to say thank you so much for everything and I appreciate, because when you lost your phone you're only thinking omg how many time you be out phone.

Thank you for a positive and reassuring experience with reviewing and upholding a stolen phone claim. In combination with the staff at T-Mobile, who were able to walk me through the process of resolving my issue, the Assurant Insurance acted promptly and transparently about my stolen phone claim. I was able to track the phone as it was mailed by UPS and received it in a timely fashion. Thank you very much for your assistance!

Appreciate the extremely quick replacement of the new phone. The only problem was not being able to capture all of my previous contacts and text messages. My fault though. I only wished I had been explained to how the save all contacts previously.

At first I was concerned about my deductible pricing because usually it is only $5 for the phone. I had J7 (I know because I've called before) but this time it was $49, need a phone so I didn't question it. Once I received the new phone (or refurbished idk) I was cool with that deductible because I actually got a small upgrade (J7 Prime) which was nice. Thank you guys!

I was sent a phone that you can't even find a case for! I was sent a phone with a plug. I spent 2 hours in one of your stores and they couldn't transfer my info. I spent an addl 2 hrs in your store to finish closing it. Too much time lost.

Called and was very quickly advised claim was legitimate. Paid small deductible and told replacement phone would be sent within 24-48 hours. Received new phone and very pleased with it. Sent back defective phone with label provided. Easy and quick process. Very satisfying experience.

iPhone replacement. Excellent experience from beginning to end. Very professional company. When you pay all that money monthly for insurance, you hope that when you need it, it will work as expected and it did. I definitely would encourage anyone to use Assurant.

My screen cracked on my iPhone 8. I called Assurant and my phone was was replaced immediately with a fee but it was better than the apple store charge. Customer service was excellent. The women who helped me out answered my questions and had so much patience with me because I asked a lot of questions. Assurant is an amazing insurance company with amazing customer service. I’m happy????

The claim representative was outstanding, providing clear explanations and instructions to complete my claim. He was friendly, helpful and very professional. Assurant's program m is excellent and you are fortunate to have such a good customer service representative.

Insurance policy is not explain properly about the same color of phone. Nobody willing to help. T MOBILE and Assurant already had a legal matter in California for the same reason and they are still misleading clients.

We had a Replacement of phone due to cracked up screen and kept cracking up along screen with time. Order number **. We remember it has insurance so we went online filled out info but still requested me to call in so we called. It was easier than planned.

My iPhone X Max is broken and T-Mobile store helped to arrange the file of the replacement claim. The replacement process is smooth and replacement iPhone X Max was shipped to my house within 72 hours after the claim was filed. The replacement phone is working well now. We are glad that we purchased this insurance even it is not Apple Care.

It was easy to file the claim. The who help me very helpful and she provide all the details of the order, how to return the damage device. Great customer services. All my questions were response with all the respect and knowledge.

The response time to our claim was better than expected. However, the replacement unit is defective. Charging of the battery takes forever. Rarely would it get fully charged in a little more than an hour, which is normal of my old/replaced phone using its fast charger. And in the car using the same car charger, sometimes the battery discharges faster than it charges with the GPS and music on. Most of the time it gains only 2% - 3% after about an hour on the road.

Worst first experience with this T-mobile insurance provider. I have been paying the phone insurance through Assurant for more than 3 years now. My phone got broken so I decided to use the insurance for the first time. It's being almost two weeks since I order the replacement phone and I haven't receive it. I have call multiple times to the Assurant help center and they are unable to help me. They only say to contact headquarters. Guess how you can contact HQ? You have to write a letter to them! It's 2019 and I have to write a letter to get an answer! That's going to take weeks to hear back!! Don't get this insurance!!!

Was cable to complete replacement order through Corporate office on S.Cobb Parkway, Marietta, Ga. Head salesperson Victor, Customer Sales Rep Eddie, Customer Salesperson Ms. ** they was so helpful assisting me with exchange, change owner name on account and change Residential address correct.

Terrible experience. The phone that was sent to me was not the same as the one I had. No one told me I'd be getting a different phone. It was long and narrow. Camera (which I use for work) was not as good. I had to call TMobile and they gave me a different phone which cost me over $400. This was a terrible experience, a total waste of the $150 deductible I had to pay. I wish there was a different insurance company I could get.

I had to call multiple times to get my phone replace send a bill still had to do a identity verification. To get a phone that didn’t work and take it to T-Mobile where I had to pay another 5 bucks to get another phone. When I called and they said I had to send this phone back to get another one. I told them I work from my phone and I can’t be without it. My momma sick and I have disabled kids so I would never use them again. They are trash and full of BS. This ain’t the first time I got a bad phone either. Smdh.

You folks were timely, but 6 days ago, Sunday Sept 22 2019, my new phone froze. I went to US Cellular in Ada and the folks worked on it all afternoon and couldn’t fix it. I ended up having to purchase a new phone because I was leaving for Atlanta the next day. Will contact you folks on Tuesday. Good people, just bad phone and horrible timing.

I needed to replace my cracked phone asap to leave for a vacation. Assurant sent the new phone over night and paid for return shipping. There was a $100 deductible that my local US Cellular did not inform me of when buying my new phone...frustrating.

When I turn all my income documents they will say never received. I have send to fax # they gave me, & to no avail. I am 63 yrs old disabled, & do not like being played with my feelings!!?? I want to leave Metro PCS, need know 1st if I can get Assurant phone. Had 3 strokes, other issues, I need a phone. Thank you. God bless and keep everyone on staff.

Got another new phone because damaged in fall. The amount of trouble to file the claim was unnecessary stress for me. I bought it in the store I would like the store to handle the claim completely. I had to take the phone there anyway for setup.

I called to get my replacement phone and the person on the other end never hit submit on my order. I had to call back days later (because I was checking on the status) only to find out it wasn’t sent.

I needed to file a claim for my note 8, as I had cracked the screen. Assurant provided courteous help. I receive my replacement device in 48 hours. It probably would have come sooner if I had filed my claim before noon yep days prior.

Speaking with the employee at the call center was the worst experience EVER! You could hear about 12 people in the background and everything that I said was echoed back into the ear piece of the phone. The employee had such a heavy accent that it was hard to understand him. It took probably 15 or more minutes just to verify my address because you cant hear anything. I DO NOT LOOK FORWARD TO THE NEXT TIME I HAVE TO CONTACT YOUR COMPANY.

The tech that helped me over the phone was very kind, easy to understand and she knew what she was doing. This was an easy experience. I sent the old phone back and received a confirmation that it was received. I felt informed the whole time. I wish more things in life were this easy. Thank you!

Fast, reliable and hassle free. Just how all companies should work and yet sadly they don’t all work this way. Perfect experience with Assurant. I would definitely recommend to family and friends. Great service.

Lost my I phone xr that was purchased at Apple store along with damage and loss insurance that was purchased at the same time. I contacted apple and was instructed to put iPhone in lost mode and did as requested then continued to file claim. Since phone was dead when lost it never contacted icloud. A few days later I put into wipe mode just in case in an attempt to protect my data if phone was ever found. Not knowing I shouldn't do this as I had just followed instructions given by apple and Assurant. This attempt to protect my data with the tools provided by apple evidently voided my insurance plan but not the monthly payments for that plan.

My cell phone was stolen and I purchased $7 insurance from MetroPCS. I filed my claim and my phone was replaced the very next day! I only paid the small replacement fee and everything went off without a hitch. Are recommended to my friends! Very easy process.

When I first called into assistant the customer service agent told me she would mail me a label to return my replacement phone that wasn’t working without sending me another replacement. When I complained about being left without a phone for however long it will take to exchange, she hung up on me. I never received the label. I had to call in again and was told I can go into the T-Mobile store since it’s under warranty. I don’t believe that to be true since they sent me a refurbished phone that doesn’t work. I smell a scam to upgrade my phone.

Broke screen on iPhone. Website was very easy to make deductible payment and new phone was received within 2 days. Box included to send back damaged phone. Will definitely recommend to friends and family on tmobile.

The process to replace my damaged phone was easy and fast. After placing the order after 6pm, I was shocked to receive my new phone the following day before 5pm. Even returning the old phone was super easy. I'm extremely pleased with my experience and would recommend the service to friends and family.

The service was very easy to use. I filed a claim for my son's phone (shattered screen) and had the replacement phone in a few days. The package also included a postage paid envelope to return the broken unit via USPS so the return was also very easy.

This is the third time I have had a replacement phone and each time they don't work; therefore, Xfinity Mobile has to in turn resend another replacement. Every time it has been a nightmare of a process and while doing so, your phone doesn't work... no incoming calls, nor text.

I called to cancel my order within an hour because I found the phone. I was informed that the order was canceled and I would receive my deductible back within 7 days. That didnt happen because the phone was shipped to me anyways. I returned it to a FedEx location 3 weeks ago. I called Assurant to let them know. After 1 week, I still hadnt received my money back so I called again and was assured that this time the refund had been processed. Well it's been 2 weeks and still no refund. It has been confirmed that the phone was received but still my money hasnt been credited back to me.

Device replacement. Power and screen needed repair, replacement was more efficient. Received new phone almost instantly, works exactly as old one did. Wonderful result after the unfortunate accident that damaged it, thanks.

My mobile was broken and I received a replacement the next day after I made my report. I received my replacement by UPS directly to my house and got it within the frame time I was told by the person who took care of my case.

The gentleman I talked to was very polite, helpful, and knew his job well. The process was quick and easy. The replacement phone seems to be working well, and delivery was next day, which was even better.

The process of claims was wonderful, however you may want to consider retraining some of your representatives. When I called the 3rd time about my husband's phone. There was a representative that was very rude and would not let me speak when I was trying to explain my situation to her. It would of been great if she also had given me the correct information to begin with.

New phone has issues. The new phones cameras is blurry. This is a problem for a photographer who takes all types of pictures with her phone when looking at locations for work. The phone drops video calls every 3-5 minutes and switches them to voice and it doesn't make a difference if you are on WIFI or 4G with full rx/tx bars.

EXCELLENT Customer Service in Forest Hills. I came from Flushing on the bus. The Customer Service was HORRIBLE in Flushing at the Sky View Mall. I was Very Disappointed! My Phone dropped and it was blinking like a disco ball. It was confirmed that I had insurance, then I was handed a piece of paper and told to call Customer Service...REALLY on WHAT PHONE??

I processed a claim through Assurant and had to pay the deductible fee right then in order to get the replacement phone. Two hours later the phone was found. I called back to stop the phone from being sent and was told after a lengthy wait that it was on the way. However, I NEVER received the email confirming the claim until AFTER the customer service agent told us it was too late and we hung up. Suspicious, to say the least. Assurant received the returned phone but tell me that I can't get my money returned to me for 10 AFTER the accounting dept. processes the refund.

iPhone exchange. Very friendly and helpful customer service person. My issue was resolved in few minutes and phone was shipped next day. Returned process of damaged phone, was also very easy to understand and all needed forms and package was included.

My son broke the screen on my phone and the whole face of my phone began to lift up. I called Assurant, and I was given the instructions on what my responsibilities were and their obligations were. After fulfilling my deduction my replacement phone was on my doorstep in no time. I was given a few days to return my broken phone which really worked for me and my busy schedule. The only thing that I have a complaint about is the deductible. If only it work like my car insurance, lowering the deductible after so many years of service without using the services.

The replacement device was malfunctioning and customer service agents put you on hold and if it's disconnected nobody give you call back. When you call back you have start the whole process from scratch. Right there very much time consuming.

My phone arrived when they said that it would. It came via UPS. In a sturdy box. Did not come with cords or charger. You have to provide your own. It comes with a new sim card and instructions on how to activate the phone.

Received a new phone 2 days after making a claim. Took it to the T-Mobile store on Curlew Rd. in Palm Harbor, FL and they help me transfer all my info from my old phone to the new one. Great customer service there. Thank you, Monica

Overall my insurance phone replacement was satisfactory. What I did not care for was that I had to go to a store to have my device activated. I tried to just call and was told that they could not do it. Additionally, the store charged me a $15 fee! I broke my phone on Friday and received my replacement Tuesday. I went 5 days without a phone to not even save $25! My phone costs 150 new. I paid a 100 deductible and a 15 fee plus the monthly insurance charge. Next time I will just buy a new phone!

I put my claim in Friday September 20, it’s now Friday September 27 and I haven’t even gotten a tracking number. I paid my deductible of $200, I work off of my phone so this is frustrating that I haven’t even gotten a tracking number. Definitely will be removing insurance off of my device. This is ridiculous.

When you give a new phone please make sure they have a charger. I turned in a 7 and in return I received an 8 very wrong. You should tell customers that they need to buy a charger when receiving a new phone.

The company was very helpful in helping me solve my problems with my phone. They were knowledgeable about how I should handle getting my phone fixed and guiding me in ways to achieve my goal. I would highly recommend this company to my friends.

Misguiding customers, many representatives promise that will taking care off the issue and no followup, 3 months struggling to resolve 1 problem. It's a shame on you, you sent a replacement of a damaged phone without a s pen and after many calls, you promised you will send me a s pen. Till today I do not get it because i lost my s pen on the old damaged phone. Is anybody care here?

You all were amazing. I'm so sorry, I confused you all with my car insurance company...all gold stars for you all. The staff was amazing and extremely helpful with all of my issues with my phone. Great.

I was not impressed with your service because the phone sent to me has an issue general technical issue. Was not audible unless I put the conversation on speaker phone, it gets super hot to grip, can’t even hold it while talking on phone. I was lucky the phone was recalled back, by the T-mobile technician who now replaced it with a good Phone. I was not pleased with your service. I was lucky the phone did not explode on me.

Process of getting money back is terrible. Takes 15 days to get money back that took .5 seconds to take the money. There is no updates when the phone is returned as for as where in the process it is and when to expect money back.

I had my claim approved for iPhone XS MAX around 1 week ago and I still haven't received the replacement phone. They are saying it's not in the warehouse. It's frustrating. I called to ask when I could get the phone back and all they say is that they don't know when and it may take longer. I don't know what I should do.

I had an unfortunate damage to one of my phone screens. I was able to call and get a replacement device with no issues. The store manager and Assurant employee were very helpful. I was also able to get my device sent to the store so I could have all of my information transferred over hassle free. I appreciate the great customer service.

Very fast, very professional, overall excellent. Everyone I dealt with helpful in every aspect. So many times with things of this nature it can be frustrating. The return process so easy anyone could have done it with ease.

Everything was quick and easy and the phone is great. The customer service help on the phone was nice too. I like the phone, it doesn't have any issues. I received the confirmation email when my phone was sent out and received as well.

I was told I was getting a Note 8. Then 3 days later no tracking number, I was told none in stock. After talking with a supervisor, I was asked to list 3 phone I would take instead. 40 mins later I get the email with the tracking number for the Note 8. I get the phone the next day. It was only charged 20% and did not come with a charger. I am now on day 5 with no charger and no phone. I really hope your company doesn't expect my old device on 10/4 until I have the charger for this phone. This is completely unacceptable. I pay a monthly fee for insurance and paid my deductible. This is now the 2nd time I have had an issue recouping my device through this company.

Replace a lost-stolen phone. I liked the fast response to the claim. The replacement arrived two days later. I also liked the possibility of dealing with a person and not a prompted machine. I would recommend.

Great experience. My phone broke. I needed a new one I filed claim. I received new device. No hassle at all. I recommend this service. I received new replacement in two days. I sent old devices in for replacement.

I had to be transferred to many departments all telling me to do something different, and now I'm just now getting it rectified from almost a month ago so this made me more irritated than feeling like a valued customer.

I paid my deductible. They sent me a same phone different color but to find out they put a block on the other line that wasn’t lost or stolen. I had to return the phone for them to redo it correctly. It’s been over a week that I don’t have a phone and over 2 weeks that my other line is blocked. I call every couple a days and they still don’t resolve my problem.. I really am annoyed with this provider.

My phone was sitting on my car and I accidentally left it. It fell off as I was driving and got run over. I came back to retrieve it. I was taken care of at T-Mobile. They were great. I was assisted there and talked to Assurant insurance. Within 24 hours Assurant responded quickly and I received a replacement within days. Easy for an old gal like me. Thank you.

I love Assurant, they are helpful and fast with their service. I always get great service and replacements are quality. I have used them often for my family’s phones and never had any problems and the cost is very reasonable.