Assurant Phone Insurance Reviews

I was given a refurbished S9 phone to replace my S8 phone, which model higher, they just forgot to include any accessories with the replacement phone. Also I was not offered any choices even though I have the JUMP program.

I'd file a claim with Assurant to replace my old phone that had accidentally broke. After Assurant verified my information I received a replacement phone Galaxy S9 exactly the same I had before and it took less than week for the whole process.

Yeah the girls were very helpful. It would be easier if you sent it to the store closer to me next time but everything went well. Thank you. My problem was they wouldn't let me take the phone home the one that I was turning in because it didn't have enough battery so I had to drive back to the next day, the only problem.

It took a few tries to get the Where’s My iPhone app to shut off but after that it was a breeze. I got the new phone and set up was easy. Put the broken phone right back in the box and shipped it back with the prepaid label. Worked out amazing.

The process from start to finish was done in excellence. I spoke with Jose' and he was very nice and caring and he showed that my situation was very important to him. I appreciate all of the follow up that I am getting to make sure I'm satisfied.

Their system is very easy to use. They were super fast with my claim..and there wasnt any hassle at all. I would recommend Assurant to all of my friends. Was probably the easiest phone claim I have ever made!

Reported lost/stolen phone, spoke w/ rep, paid $175 replacement cost, shipped via fed ex; found phone, called to report same, called fed ex to refuse shipment. Package was NEVER en route to Freeport per shipping track. Had not left Rockford IL on day should have been delivered...showed ret'd long before phone was reported lost. Interesting!!! Tracked return to York, PA. Shows date, time and signature of receiver; however, no credit has appeared on my credit card. Plan to protest charge if not on there prior to billing!!!

I placed my claim on a Saturday and it took forever to be approved, usually it’s instantly. I received my phone on a Tuesday just to find out the damn thing did not power on. I contacted T-Mobile who transferred me to Apple. I had to make an appointment the next day just drive out of my way to Apple. I was told that they would be able to just replace it. Just to get there and have to have them send it off for repair. I had to wait an additional 5 days for a phone to be repaired that you guaranteed would work. Apple stated the motherboard had to be replaced. You guys can’t possibly check those devices. Not to mention the steep 240.00 bucks I had to pay on top of paying monthly for my insurance. In my line of work I depend on my device so I am very upset I lost a lot of money dealing with your low quality of a business.

This was the worst experience I have had. The replacement phone did not work. After sending my original phone in along with paying my deductible this phone has been a nightmare to get another one. You guys have sent me on a ** wild goose chase. First you tell me to get a loaner from T-Mobile only to waste my time and gas for them to tell me they don't furnish loaners, then you tell me I can go to Apple store and they will replace it no questions asked. That is not the truth either. Since 9-8 I am still trying to get a second replacement.....I pray to god I never have to use you guys again.

Assurant was very helpful in replacing my lost phone... I have had insurance on my phone since I have been with Metro PCS, and it's a great feeling to know that if anything happens, all I have to do is call, and I'll have a phone by the next day...

I called on a Monday to report my phone lost. September 9, 2019; the next morning a replacement phone was on my porch. I was quite excited as I often feel that when I leave home, I need a way of communicating. (Elder, 76 years old) I appreciated the swiftness of delivery. Phone working very well. Thanks.

I’m very disappointed and dissatisfied because first of all it took me almost 3 weeks to receive my phone because the suite # wasn’t entered correctly then when finally received a phone I received a black phone when I purchased a blue phone the phone was all dirty and sticky and scratched around the camera.

The process for the claim start a claim was fast. The staff was very helpful and made the process easy to complete. The delivery of the replacement phone was delivered within a couple of days. I would rate this process 100 out 100. Thank you.

Got a replacement phone on the 8th of September and it worked for 3 days, got back in touch with the clowns at assurant and they said to send it back, waited for return label it is now the 22nd and nothing

The experience was pleasant and did not hurt....the phone was replaced within one day. The attendants were pleasant and the experience was without issue. I totally recommend Assurant for all personal items insurance. I would use them again.

I ordered the phone on the 10th and received the new phone on the 11th. Excellent service! I called Assurant to... They were able to let me that the returned phone got to them on the 14th! Superb job!

Replacement on broken cell replacement came without any delays or problems sent by UPS and returned the same way no issues or any problems... enjoying my / cell now. Phone works well and no problems great job.

I had to get a replacement phone for my daughter cause hers was stolen. Well it took about 2&1/2 weeks to even get it approved. And then when we finally get it the IMEI# is locked to another carrier. So then I had to get a return shipping label sent to me, which took me twice contacting them to get. And so now I have to pay for an entire month's phone bill, when she only had the phone for two days. I personally think this is terrible customer service on their part.

My experience was very good. After I did the claim, I received my new phone 2 days later and everything was very easy from the phone call to the moment I receive my new phone. Also, give back the old one is easy as well at the moment that you just need to put your old phone inside a package that comes with the new device. Only thing you need to do is mail it and you don't even need a stamp.

I would totally recommend Assurant to my friends, relatives. This place Rocks. I thought I was gonna be without my phone for a few days when I dropped it about 20 feet and crack up my screen and messed up my phone internally. I did a online claim with Assurant about 145pm and the next day at 215pm I had a new phone replacement at my front doorstep. Thank you so much Assurant. You guys are the Best!!!

My experience with Assurant was, that the service for my claim was handled with accuracy and quick service. The replacement phone was shipped to the right address and on the day that I was told the phone would be delivered.

The equipment replacement request process was extremely easy and quick. The replacement equipment arrived as scheduled with no issues. We have had the new phone for a week and it is working perfectly. Our only issues is trying to remove content from the broken phone.

I lost my phone, so I called assistant and filed a Claim with them on my insurance and after paying the deductible for the new phone, they sent me a new phone the next day. Thanks very much for my new phone.

Replacement of S8 with S9. The process was easy and the information provided timely and accurate. My live interaction with your representative was pleasant and straightforward. The return of the damaged unit was easy to follow and thorough. Thank you!

Assurant insurance has exceptional customer service. The process was not very painful and the deductible was very reasonable. Very happy with them. Highly recommended for the protection of your phone.

I made my claim on the 12th and was approved on the 13th. I was supposed to receive my replacement on the following Monday the 16th. I did not receive it because the apartment number was not included in my address. That order was canceled and I "new" phone was sent out. I received it on Tuesday and the phone was faulty. I proceeded to send back both phones on Wednesday. I was told a new phone would be sent out once both phones were in transit. Now my claim is under investigation and I still have no phone and don't know when I will get one. This is ridiculous that I have to wait this long for both of your company's mistakes.

You Guys didn't send the right color, you send the replacement phone black, when my phone color was flamingo pink, when I called you, one of your workers told me "We don't guaranteed the same color"...

The overnight package was truly being responsible and professional. However I will be happy if in the future we can receive a new cellphone upon the first claim made, after that then we can go the refurbish way.

Staff was very helpful, polite and genuinely interested in helping me get my device replaced. I received it the next day just as promised. Thank you for this service, it really helps to know your device is covered.

I forgot the order. However the guy that helped me was very good. He was friendly and help us out in a timely and professional manner. He said that the phone would arrive around Tuesday. We got it on Tuesday. Keep hiring people like him.

It was a lot of calls and a lot talking to people but in the end it seemed to work but haven't got a check yet. I wish it could have been the same person I talked to every time. I had to explain what was going on to many people.

It was a pleasant experience from beginning to end. To have have had my son’s phone taken. The customer services representing the company was outstanding, helpful and kind. Everything I needed at the time. Thank you.

Knowledgeable, friendly, prompt, efficient, no hassle had replacement phone sent within 2 days. I was notified when they received the damaged phone. Would recommend having Assurant Insurance on all phones.

Order was not delivered on time as promised. Everyone I talked with Lied, and told me that my order would be sent next business day, and it was NOT! Customer service did not want to listen to my concerns and or complaint! Received 3 Business days later! Horrible, Horrible customer service! With you people, Customer Care and or service is Non existent! I will never use you people again!

My son's phone s was lost and replacing it was easy with Assurant. After paying the deposit my son's phone was delivered within 2 days. I have no complaints. I wish the deposit wasn't as much. But it was the same as buying a new phone from the store.

Everything was easy and fast. All of the reps we spoke to were amazing. They went above and beyond. We will always use them and always recommend them. We appreciate you all taking time to make this process fast and friendly. We got everything fixed in a matter of minutes. I was even able to check all my claim process online. Thank you all again!

I entered my claim around 6:30pm on a Thursday and didn't get a notice of acceptance until around the same time friday. Replacement wasn't delivered until Monday. Which my policy states 24hr turnaround. When I opened the package the phone was a different color. (I didn't check to see if they had a clause about the color might be different.) Otherwise the replacement works like new. Just a slow transaction all around. The claim before this one was several years before and had my correct color phone and was delivered in under 24hrs.

I had originally filed a claim, thinking my phone had possible water damage. I found out I potentially had warranty through Apple, and since the phone is water resistant, was recommended to take it to Apple. I cancelled my insurance claim with Assurant, and never received the insurance replacement. They informed me it would take 10 days to receive my deductible refund.

I contacted Assurant to replace my phone as my screen was cracked due to me dropping the phone and had no problems with the process to have it replaced. I would highly recommend this service to anyone with a cellular phone.

I called in my issue and Assurant handled my situation with friendliness and speed. Due to the fact that I could not boot old phone I had to go 22 hours out of my way, a whole 2 hour drive to activate the replaced phone. I would like to express my interest in a metro PCS store here in Cumberland Maryland. Great service great phones, awesome insurance.

Charged me 3 extra dollars. I had to add more money to make claim. You have poor customer service and experience and I would curse every corporate associated with you.... Also I will never get your insurance again and I will never file a claim again. I have removed insurance so ** off. Better send my ** refund ** and you guys suck on all levels. Piece of ** company and claims process.

I called T-Mobile and was told I can make acclaim. Assurant was very pleasant, and the Rep said it will be shipped today, I received the replacement phone by 11am the following day.

Terrible training. Absolutely awful experience. Even the manager I spoke to was uninformed at best or at worst a flat out liar. So many things wrong here I could write a pamphlet. I am so frustrated with their incompetence I plan on leaving T-mobile as soon as possible. They did eventually get me a replacement phone....10 days later. I guess that's something.

You did great getting me a replacement phone, but the phone I received doesn't work properly, I am unable to hear any alarms or ring tones. But notifications come in loud and clear. It's very disappointing.

Too many steps to finalize the claim especially for a business account. I had to be without a working phone for two days, on top of I have to be paying a deductible for an already expensive monthly insurance for a refurbished device.

Received a refurbished phone that began to overheat and the screen began changing colors and distorting my screen saver. When I called back I felt that I was getting the runaround and the policy in place would have left me without a phone for the entire weekend. Even after speaking with several, managers there appeared to be no concern or compensation for me as a customer. I have been paying into my phone coverage for about 2 years if not better.

When I did the claim I have my doubts because nobody was paying attention to it. It took me 4 days to be approve and not because they check my claim number. It was because I start to communicating with the Help support. That way I got approve but excellent service.

A cable cord for the replacement phone should have been included in the box. I had to buy a cord at $15 additional. After paying $100 for the phone replacement that could not use the old cord, a replacement cord should have come also.

I broke my phone, and the customer service were great and fast to taking care of it! I received in with the time allotted, I’m so glad I have insured my phone with the carrier. I recommend insurance when getting phones! Thank You.

They deserve 5 starts. But why I am giving 4 start. It's because of they only send you device without charger. And in my case I lost whole device with charger. I am little disappoint. But overall it's really good experience. It's super quick, I got my new device within 2 days. Thanks Assurant for all of this.

Easy automated process, other places it's not so easy. There were Simple directions to follow and quick service. The phone arrived in 2 days. There was good communication throughout the whole process via email with updates and notifications.

I filed the claim that my phone was broken and I paid my deductible. The next day I received a new phone and instructions on how to return my old phone. It was super easy and quick. I am so glad I had this insurance on my phone!

My process was smooth. I paid $99 for a replacement phone that doesn't hold a charge forcing me to do a warranty return and then Samsung or Tmobile charges me for that too. So, I actually paid $106 for a replacement phone. Not satisfied.

Service was awful. I had to pay a higher deductible than I was told I would pay when I ordered the insurance. When I questioned the representative they told me the price went up a month ago?!!! How convenient!!! Very disappointed!!!! Would never recommend your service to anyone.

Problem of $175 credit back to my Credit card has been resolved.

It's **. I pay for almost the best insurance plan and my phone stopped working because of hardware issues and because there was a small scratch on my phone it wasn't accepted and I had to go home and pay 100 bucks and make a whole other insurance claim.

So my phone screen cracked and I using my insurance with t-mobile. T-mobile told me that I had to call and give my information but I was able to file it through their website, it was really easy, I got some trouble paying with my credit card, but I called the customer service and they helped me really fast and they were really friendly. I got my replacement the very next day so kudos for the fast shipping and delivery, that was a life-saving!

I have had the replacement phone for about three weeks now. I didn't notice it the first week, but since then, I have had multiple lost call happen. I would be talking to another party and calls are lost. I need a better replacement phone. Please contact me, **.

I called to report a claim for my phone that had stopped working. I received my new phone just a few days later and SENT out the broken phone the NEXT day. They are now charging me full price for the phone because they said they never received the phone. I dropped the phone off at the post office in the envelope that was provided. I called and let them know I do not have the phone, they will not work on this with me. The company said I have to pay for it or my phone will be disconnected. I have no way to pay $800 out of pocket for a phone I DO NOT HAVE!! I wish they would help me figure out where the phone is or work with me to solve the situation.

Updated on 09/21/2019: I filled a claim on Monday 9/16, they approved it on Wednesday, they supposed ship it Thursday for a Friday delivery. After I didn't get anything on Friday, I called and asked why? They said the delay is because they dont have a phone. How can you sell a product/service and charge money knowing you dont have what you are selling? Do not insure your phone through this company. They will put you through a lot and you might just decide to cut your losses and buy a new phone for convenience. That is probably what they want.

iPhone replacement. I dropped my phone and cracked screen and had no problems with getting another phone promptly with great customer service. I received my phone in a box with directions and paid postage to return my damaged phone.

I had a very bad broken phone. I was worried. Super expensive to repair. I CALL Assurant. they were very helpful. Very friendly staff. Super easy process. Thank you so much for all the help. I would recommend to everyone.

Seamless experience. Agents I spoke with were professional, courteous and efficient. Best customer service I can recall in recent memory. Very impressed. Will highly recommend your service to friends who may be in need of insuring their phones.

The hardest parts of this whole process were: 1. Getting into contact with you. The staff at the T-Mobile didn’t want to contact you for me. Finally the gave me your phone number. 2. Trying to have my first name spelled correctly... more than 5 tries. It never got spelled correctly. After that things were so fast. Called in and made claim. Nothing next day. Replacement arrive next day. Thank you so much!!

Thank you for ALL y'all did for me! Well worth paying for insurance on my phone. I've had no problem with my new one, very simple to use and the volume is perfect. I did have to order a charging cable from Amazon (not one in box) I got a soft red cover from Geek.com for a dollar!!! All Perfect now!!!! Thanks again!!?

Received my replacement phone after mine had been lost. Customer service was very helpful. When I started using my phone, the battery life would not hold as long as my other phone. I can only use this replacement for about an hour before it dies.

We have been continuously having issues with them, it has never been smooth. Our latest experience is an extra replacement charge as our replacement phone didn't work from the start, and we needed a replacement phone for our replacement- they said they wouldn't charge it and of course they did. To me this is fraud, and I have yet to receive a response from a supervisor on this issue. Bottom line, find other places to insure your phone.

My Samsung S8 phone became difficult then impossible to charge. The charging port was damaged even after being cleaned out. We filed a claim and a reconditioned phone, in excellent like new condition, showed up in just a few days. I returned the damaged phone and received a note when it had been received. Flawless. Many thanks.

Not only has it been a week now, but my claim finally got processed and they still haven't expedited my new phone despite the automated system says they are every time I call. And then to make things worse, I checked my bank account online this morning and it seems they have charged me the deductible twice! Worst insurance company ever!

I received excellent customer service and support. The entire process of reporting my claim was quick and efficient. I received my new phone very quickly. I especially liked being informed of the easy procedures of returning the damaged phone and what to expect if the damaged phone isnt returned by a certain time. I am very satisfied with this company.

The claim process was fast and efficient. The process was simple and easy to follow. Response was quick and convenient. I received the replacement product faster than expected. Thank you for the great service.

Probably one of the simplest claims I've done. Easy peasy. I submitted a claim in a matter of 10 minutes or less without any problems. 2-3 days later, the replacement came with everything, including the envelope for my damaged phone to be returned.

Website was very easy to navigate. Response was immediate. Approval came within 1 working day. Tracking new product easy. New phone set up very easy. One thing missing was the tool to open the phone to get the sim card out. We had one from an old phone that we used. Very pleased with interactions.

I lost my phone and filed a lost phone claim. Days later, I found my original phone, however T-Mobile discontinued service to my original phone and directed it to the replacement. They could not redirect it to the original phone until the replacement was returned. The replacement was lost in the mail. Once I found the phone, I returned it. Assurant system should have triggered redirecting cell service to my original phone, however, that failed. With the delay, I went an additional week without my access to my phone. T- mobile provided $20 credit to my account which was not close to the amount of inconvenience caused to me. When the phone arrived

Sending me on a wild goose chase, asking for proof that no one can provide! Assurant asked me to send them the official receipt from Samsung. I went to my online account, printed out the official invoice, proof of delivery, etc... To prove that I purchased from Samsung. Assurant wants to have the IMEI number on the receipt. Samsung reps keep telling me that Samsung doesn't provide that on the receipts. It's not in the invoice program or has the option to enter it on the invoice system at Samsung. Stop sending me on a wild goose chase. Samsung is not a tiny company that they can just create an IMEI number slot in their receipt for me.

The agent said he would email me when the replacement was shipped. He never did. Heard nothing for a while, then checked online after the Labor Day holiday only to find it had been shipped but the shipper was not listed. The # enabled me to find the shipper, it had already been delivered, NO SIGNATURE. Extremely poor service.

The agent I spoke with was professional, efficient, and friendly during the inconvenience of replacing a stolen phone! He was able to still get me into my account even though I couldn't remember/access the pin number to my account. I appreciate the overnight shipping as well.

Called the insurance company to report a damaged phone and was greeted with respect and dignity. Got my new phone in a couple of days and it was up and running. Thanks for your make it easy way of doing business.

It is frustrating to me how many times I have to pay the $175 deductible due to the fact that quality phones are not being sent as a replacement. The current replaced phone was sent in January. Now the phone has no service due to an antenna issue. That was not caused by damage from use, just a defective phone!

The service was easy and everything was fast. We received item by third day. Took just a call of about five to ten minutes, not many questions asked and everything was so easy. Friendly. Will recommend services to others.

I thought it went well but a week after you replaced my phone you send cancellation papers. Am I required to cancel? I am confused and would like confirmation about this. I obviously had paid the bill or I wouldn't have received a new phone. Please explain.

My phone had acquired a crack. It kept running for 3 months started to absorb fluid and shorting out. Went into T-Mobile in Flower Mound. Got help starting the insurance process. It went smoothly and fairly quick. It was late Sat so I didn't get it till Wed. Got the new phone, came down, had the info transferred about 45 min and I was back like new. Great job Assurant.

I applied for a claim of one of my damaged phones on my accounts that was covered under the insurance. Everything went good and got an up to date phone in less then a week. Plus I was able to send other phone in the return envelope that they provide. I highly recommend Assurant with friendly customer service and fast delivery.

I would give a negative 1 if I could. I ordered a replacement device on Friday. They told me they didn’t have my device in so they would send a comparable one the next day. I call back Saturday. They said it would be Monday. I look on Monday to track my claim and no info has been updated. I called in. I have been on the phone 1 1/2. So far spoke with 2 supervisors that still cannot help. They are saying when the warehouse gets it they will ship it with no estimated time or day and I have no phone so they took my money knowing they could not get me a phone. This is so unacceptable.

Customer service was great! Only issue was that refurbished device I received malfunctioned, but they very quickly overnighted me a replacement. I would definitely recommend insuring through Assurant. Accidents happen and Assurant was there to help make it easy.

I kept procrastinating to call the 1-800 number to submit the claim for my broken phone thinking that it was going to be a hassle. And it wasn't. The process was easy and the representative was very helpful. I will definitely recommend this service.

Great job. I wanted overnight shipping without having to pay fee. When I first used my benefit, the shipping over overnight a no additional charge. I still like the service and would use and recommend them again.

My experience with this company was great. When I called in about my phone customer service was great. All my concerns were answered. She explained to me what she required of me and told me when I would received my my replacement. Everything was right on time. I would refer them to anyone to get their insurance.

I received the replacement phone and it was broken. Over the next 16 days, I had to call Assurant 3 times to get a replacement phone and I still haven't received the phone. I finally found out today how to get the 2nd replacement phone but this has gone on WAY TOO LONG. There is no excuse for it.

I was really dreading the thought of trying to get a phone once I broke mine. I went to my U. S. CELLULAR office and she told me what to do. I went out to my boyfriend's car and we called Assurant. The lady I talked to was great. I could have talked to her all day. She walked me right thru with no problems. The phone arrived and we called and talked to a gentleman that was so nice and walked us right thru getting the phone up and running. I can't thank you enough for making what I thought would be so complicated an easy thing to do to get a new phone. Thank you so much... and if you can possibly find out the lady that did my paperwork to get my phone here and the gentleman who helped get it up and running, please let them know how much I appreciate them being so kind and helpful. We need more people to talk to like them on the other end when we have problems.

Assurant is refusing to fulfill on its insurance contract to provide a replacement phone due to an internal system issue they can't resolve. I purchased a new Google Pixel 3 XL from Google with preferred care for $129 which became activated on 10/16/2018 and is supposed to remain active until 10/16/2020. The contract number is **. I dropped my phone and broke the back glass which is covered under the insurance policy. When I called them to get a replacement, I was told they wouldn't be able to fulfill my replacement because the IMEI on the insurance policy was changed. I have never transferred this policy, have no record/email of that being the case, and they couldn't provide me with additional details.

My Assurant mobile device claim I did online. The experience was easy and quick. I just wish my device gotten here sooner but that was because you guys don't do shipping on weekends. The device I received works perfectly. There was a little problems restoring my old data but I believe that to be operator error and not device.

I wish you would make links easier on the site. Sites wasn't responding properly. Would have gave 5 stars. It just took so long to get approval. Keep getting denials that needed more information. After that there was links that you sent that were actually easier. The Adobe site was the one that wasn't working. Wasnt letting me send documents to you. Thank you.

I been looking for my tablet for weeks then finally I did an insurance claim. When I place my claim online, it was so convenient. It came on the day the shipping company said it was. My claim got approved fast.

The phone you sent me was worse than the phone I was trying to get replaced!!! The screen did not work, it was green and after looking on the internet I found out that it was a known problem with that phone. You need to carefully check the replacements! you send out!

Everything was fine and all the representatives that assisted in this matter was great and kind. It was delivery in a timely manner and the phone is awesome as well as it works well too. He likes it too.

Received quickly. Great Customer Service. Arrived as planned, and glad it was able to be returned to the local post office. I took old phone to T Mobile to assist with getting back up files and was able to save my pics.

Assurant messed up my records so bad I spent hours on the phone, bouncing back and forth between you and Samsung trying to get it all straightened out, even had to get a 3-way call between you guys and Samsung to make some progress. The online process obviously wasn't available to me because of this. After I thought it was all figured out, according to the service tech on the 3-way call, then my claim was denied again. Another call and got someone competent this time, who figured all this out in about 10 minutes and I had the approval over the phone. I thought this would be the end of it, but I was wrong.

At first there was an error with all three of my accounts that prevented to get the issue resolved faster, but fortunately it was corrected and taken care of, thus approving my claim and getting my phone replaced. Definitely a must have!

I asked assistance thru Apple Care and assisted me to connect with ASSURANT to no avail. ASSURANT website would indicate my phone number was not registered as an ASSURANT subscriber. After many tries it did started by producing a claim number but in the process the site would reset and log me out. I called Carrier T-Mobile they assisted connecting to ASSURANT. ASSURANT was very quick to charge my deductible and took a long week for my new device to arrive.

Called to get information to file claim, customer service was excellent. With questions answered used website to file claim. Easy to use, easy to understand. Received replacement phone as promised, no delays.

Thank you for the professional help I received. Every one was very courteous and professional. Thanks once again. We were glad to have the best help to replace my phone. Your personnel were very knowledgeable in what they do.

Filed claim to replace a damaged cell phone. After Assurant confirmed the account and the insurance coverage, the agent was very knowledgeable about the process of replacing the phone. Every agent I spoke to was professional, pleasant and kind.

Had no trouble at all, fast and easy. I'd refer to anyone. Everyone that I spoke to was very nice and helpful. No paperwork involved, everything done over the phone. Great service. Like I said earlier I would refer friends and family.

Terrible terrible service. They shipped my phone out Thursday. I didn’t receive it until Tuesday. The company is very cheap. You don’t want to pay for $6 Saturday delivery but you want to charge these high deductibles. Also you put people on the phone that are not managers and they pretend meanwhile. My problem was never solved. I was Better off going into T-Mobile myself to get a phone. Instead of waiting for 4/5 days with their so called EXPRESS shipping. Which is a lie. Very unsatisfied.

I am not pleased nor satisfied with the Samsung Prime J327T that I received from Assurant. The phone is not operating well at all! The ringer and notification ringers do not work! Receivers on the other end are not receiving my calls.

Received iPhone 8 plus, should be iPhone XS Max. I reported this many times right after received replacement, but not heard from you about it. Please send correct replacement asap and return shipping label to return wrong phone.

I had a great experience ordering but I still didn’t receive all of my products. I was also suppose to receive a charger but never received it. That’s my only issues. Why send a phone with no charger when I made sure I asked for one.

My claim was handled quickly and efficiently. I did have 1 small problem filing online. I called in and the problem was fixed. The representative was polite and knowledgeable. The replacement has been working perfectly.

Replacement of Iphone. The process was smooth and no hassle, the customer service agent was extremely helpful and helped me through the whole thing. Overall it was, like always when dealing with Assurance, a great and easy experience.

After paying insurance for MANY years Assurant sent me a replacement phone that was half the size of the phone I had. I called customer care and the FOREIGN person told me if I don't like it send it back. Got T-Mobile involved. Rep from T-Mobile called Assurant back and 3 way call heard the reply with his own ears from another FOREIGN rude person. T-Mobile sent me a NEW phone as a courtesy for ASSURANT'S bad behavior.

I pay $15 a month so I still think $99 for the replacement phone is high considering I’ve never used the insurance before in several years. It did help me when I was in a bind though and couldn’t afford the new phone!

The process was simple enough and my items arrived within 5 business days. Ordering my device online allowed a quick and convenient method without debating with a customer service representative. I will continue to use Assurant.

My experience was smooth. At first the claim did not went through due to an error, but Assurant was so helping with processing another claim. Everyone I spoke with was friendly, professional, patient, and helpful.

Reasonably good service however the processes are a bit clunky. This is the reason for the 3-star rating. Fortunately my phone remained functioning although its function was impaired by the drop. Had it been completely non-functional will be over a week turnaround to get a replacement device would have been unacceptable.

It was a terrible experience!! I was on the phone for over 2 hours. The rep I initially talked to was rude, aggressive, and just plain disrespectful. The supervisor she transferred me to seemed to make excuses for her and protect her. And of course, Guess what? My order was placed on hold to be reviewed. I am sure this was a vindictive action taken against me. Both employees should be re-trained. Oh yeah, the phone was supposed to be delivered Thursday. It never arrived!!

Phone broke, called to have it replaced through my insurance. Phone was mailed out the next day, I returned the broken one in the envelope they supplied. Extremely easy company to deal with, no problems whatsoever. Excellent service.

Thank you so much with your help with replacing my son's phone. You did an incredible job in a very timely manner. We are very pleased and happy with the replacement of my son's phone. Thank you thank you thank you so very much. David

For some reason, Android phones cost more than Apple phones for screen damage which is upsetting. Also, I disagree with the terms of the replacement agreement. If someone has an actually damaged phone and is unable to use it, Assurant's system makes it so they will be without a phone for at least 1-2 business days. You should be able to get a replacement device in stores, and not have to wait for a replacement device by mail. Also I made a claim online, and apparently there was an error with the address and the automated system did not correct the error, or notify me that there was an error. It could not be processed, and I had to find that out by calling in myself and waiting in a phone queue to ask an agent what was going on with my request.

Thank you Assurant for making the process of replacing my son's phone painless. It was nice to have a positive friendly person on the other side of the phone. In addition my phone was replaced faster than anticipated!

Five star experience. Customer service representative was very helpful when I called on 9-10-2019 concerning my screen display on my new phone. I really appreciate all the help. So far I am a happy camper.

It was ridiculously easy to report my broken phone, and I got a replacement the next day. I restored the new phone from my backup, then wiped my old one and returned it in the provided padded envelope. I'm very happy!

My daughters phone was cracked and insurance was very pleasant. Also shipped phone out same day and easy return for broken phone. The representative in the phone made this experience very pleasurable. Also walked me through step by step while in the phone with me on filling out claim over email.

The experience is always fast, accurate and very accommodating. Always an easy process as well. I would definitely recommend Assurant to all my family and friends. Every time I've used Assurant I've always been satisfied and I never have any issues or problems.

Great experience, received replacement quick. Customer service was very cooperative. Whole process was very simple. Few question and fill out a form. Received product by overnight. Product was brand new and great condition.

I like the prompt mailing of receiving the phone within a day. And Assurant has been very helpful. The phone this time is working much better than the previous phone we had to replace in the past. Thank you.

My experience with Assurant was mainly a positive one. However, I was told that I was receiving an upgrade to my phone. This was because my phone was not in stock. I did not receive an upgrade as promised. I received a black Samsung J7, instead of the silver (gray) one I previously had. Otherwise, the process was quick and easy. My replacement phone was received the next day, as promised. The Customer Service Rep was professional, personable, competent, and knowledgeable. I

I was going through my insurance to replace the phone screen that was broken and was told by T-Mobile cost was $99 both in store and over the phone based on my plan. $249 I was told is the cost of replacing a lost/stolen phone. Each Assurant representative I talked to told me the cost to fix my phone was going to be the $249 amount. I even had a conference call with a T-Mobile customer representative also on the line and they couldn't believe how I was being treated and overcharged.

Not the same tablet I paid for at all. I really liked mine because it was gold and slightly bigger than the one you guys sent me. I honestly thought I’d be getting the same kind of tablet I had originally purchased.

This have been one of the Worst experience I ever had. Put a claim in and had nasty people on the phone. I will never want someone to thru this. Assurant just was not helpful. It took 10 days to get a claim handle.

The first time we called my son tried to talk with them, but he was not the account holder. Because of this, they would not talk to him. Had to recall. Also it takes quite a while to get a real person.

My husband called on Aug 28 2019 and on Aug 29 2019 I had my new phone. You are awesome. Did not expect my new phone the next day. Thought I would have to wait a few days to a week to get my new phone.

My phone got demolished while riding motorcycle. I called Assurant insurance and they were very helpful with getting me a new phone. Called on Thursday morning and had my phone on Friday evening delivered to house. I would recommend this company to anyone. If you don't have insurance check out this company.

Stepped on my son’s iPad, and basically put my foot through it. But was pleasantly surprised at how nice and accommodating everyone at the call center was. I got my replacement iPad the very next day. Would 100% recommend this service!!!

Great customer service and very polite/ understanding. Quick dispatch and very happy with new phone. Would recommend it to all my friends as their service is best and prompt and you get new device as you expect.

I could not for any better service, thank you. The service rep was by far the best I have ever work with. She understood my problem and was very pleasant. She arranged to have a new phone shipped to my address the next day, I wish all company were as easy to work with.

So my phone was stolen but thankfully I found it with find my iPhone App. Well I returned my phone with the box that was provided with Assurant company which I think it is great. I called Assurant again to confirmed if they’ve received it and the lady who took my call confirmed it and that it was received on 9/3/19 which was great. But she said it wasn’t scan yet and to call back next week so I said ok and asked her if I needed a claim number or something so when I call back they will have my information ready and she wasn’t nice. She said well it’s the same number of course duh! I was like this is why I am asking you this question. She was not a nice person. This call was made on 9/12/2019. I’ve called before and everyone I had spoken to before they’ve been so nice and I’m really happy to call. But this time I just didn’t like the lady’s attitude.

The claim process was straightforward, easy to start, and quick! I got an email at each step of the process. My claim took about a business day to be approved and I got my new device in about 2 business days. The return process was straightforward as well. The only improvement I would suggest is to make website work better on a phone browser. The site works best on a PC. The phone browser kept giving me a errors.

Mobile Insurance. My claim was approved and my replacement was overnighted. If you order on Friday it won't come until Monday though. Overall I'd say that the process was pretty simple. Didn't take long.

Phone fell off of truck. Found phone using a google find. My phone app found the phone. Couldn't believe it still worked but was busted up, filed a claim. It was so easy to do. Took about 5 minutes. Within 4 days we had a new phone very easy.

My 1+ year old Motorola phone would turn off if the level of the battery dropped to 60%. You replaced it with the same model of Motorola. But that phone behaved in the same say; it would turn off when the battery level reached 60%. I bought a Google Pixel 3a, which is clearly a better phone. I attempted to sell the Motorola replacement at a vending machine at a kiosk at the local mall and they offered $5. $5 for a two day old phone.

It was a painless transaction. Excellent customer service. My device arrived on time. It wasn't damaged. I'm have plans on staying with Assurant. Things happens, but in the end Assurant put a smile on my face.

Great service, very prompt shipping. The website was fast and easy and when i called to check to see when it would be shipped they was so nice and polite. Would recommend them any time. Thanks a lot you made it so easy and comfortable.

Quick & easy. Agent was very courteous. I called to file the claim and had the phone the next day. I've been with T-Mobile for 9 1/2 years and have really liked the service I and the 6 others have with the family plan.

I was unable to process my request online because the site stated there was no record of my having insurance on my line. This was inconvenient. The call is was ok. Nothing "wow" about it. This claim was for a cracked screen replacement yet the representative deactivated my current device prior to the replacement even shipping! This caused me to, shockingly have NO SERVICE for almost 24 hours as well as forced me to go to a store to have my device reactivated. Unacceptable.

I received a phone with a cracked screen and does not work properly. I am very upset and not pleased by my experience with your company. I feel I should get a new replacement phone. One that works properly and also a charger.

This is the worst experience ever with your company, I filed a claim and was sent a phone that was not compatible with T-Mobile. After being taken to T-Mobile and the Apple store being told they can’t help that we have to contact your company, we have done that and one of your agents said he would email me a return label so that I can return the phone and sent a new one. I still haven't received it. My daughter had been without a phone since 8/19. Thanks for nothing.

Well when I got my phone I saved for my son for his birthday because I got a new s10 note plus. And when he opened it for his birthday it was cracked. I should of checked it when I got it but I thought it was protected in its mailing package and Assurant wouldn't cover it. With 27 days hiding it before he opened it.

I called to let them know the phone they sent me two months ago was no longer working. They sent me a shipping ticket and I sent the defective phone. They sent me a blocked phone and now it's been 5 days with no phone. They kept the transferring to several departments and they all had different opinion suggestions and now they don't know what they are doing. I requested to speak with a manager and Mathew was not only rude but not helpful at all. He said I have to wait three or four business days to get my issue resolve. I am going to cancel my phone insurance now with T-Mobile.

Received a replacement iPhone 8 Plus. The process was very simple and quick. I received my replacement phone the very next day. All I had to do was pay the deductible. I was worried that it take a long time to receive an replacement phone. It was less than 24 hours.