Assurant Phone Insurance Reviews

I broke my phone, and the customer service were great and fast to taking care of it! I received in with the time allotted, I’m so glad I have insured my phone with the carrier. I recommend insurance when getting phones! Thank You.

They deserve 5 starts. But why I am giving 4 start. It's because of they only send you device without charger. And in my case I lost whole device with charger. I am little disappoint. But overall it's really good experience. It's super quick, I got my new device within 2 days. Thanks Assurant for all of this.

Easy automated process, other places it's not so easy. There were Simple directions to follow and quick service. The phone arrived in 2 days. There was good communication throughout the whole process via email with updates and notifications.

I filed the claim that my phone was broken and I paid my deductible. The next day I received a new phone and instructions on how to return my old phone. It was super easy and quick. I am so glad I had this insurance on my phone!

My process was smooth. I paid $99 for a replacement phone that doesn't hold a charge forcing me to do a warranty return and then Samsung or Tmobile charges me for that too. So, I actually paid $106 for a replacement phone. Not satisfied.

Service was awful. I had to pay a higher deductible than I was told I would pay when I ordered the insurance. When I questioned the representative they told me the price went up a month ago?!!! How convenient!!! Very disappointed!!!! Would never recommend your service to anyone.

Problem of $175 credit back to my Credit card has been resolved.

It's **. I pay for almost the best insurance plan and my phone stopped working because of hardware issues and because there was a small scratch on my phone it wasn't accepted and I had to go home and pay 100 bucks and make a whole other insurance claim.

So my phone screen cracked and I using my insurance with t-mobile. T-mobile told me that I had to call and give my information but I was able to file it through their website, it was really easy, I got some trouble paying with my credit card, but I called the customer service and they helped me really fast and they were really friendly. I got my replacement the very next day so kudos for the fast shipping and delivery, that was a life-saving!

I have had the replacement phone for about three weeks now. I didn't notice it the first week, but since then, I have had multiple lost call happen. I would be talking to another party and calls are lost. I need a better replacement phone. Please contact me, **.

I called to report a claim for my phone that had stopped working. I received my new phone just a few days later and SENT out the broken phone the NEXT day. They are now charging me full price for the phone because they said they never received the phone. I dropped the phone off at the post office in the envelope that was provided. I called and let them know I do not have the phone, they will not work on this with me. The company said I have to pay for it or my phone will be disconnected. I have no way to pay $800 out of pocket for a phone I DO NOT HAVE!! I wish they would help me figure out where the phone is or work with me to solve the situation.

Updated on 09/21/2019: I filled a claim on Monday 9/16, they approved it on Wednesday, they supposed ship it Thursday for a Friday delivery. After I didn't get anything on Friday, I called and asked why? They said the delay is because they dont have a phone. How can you sell a product/service and charge money knowing you dont have what you are selling? Do not insure your phone through this company. They will put you through a lot and you might just decide to cut your losses and buy a new phone for convenience. That is probably what they want.

iPhone replacement. I dropped my phone and cracked screen and had no problems with getting another phone promptly with great customer service. I received my phone in a box with directions and paid postage to return my damaged phone.

I had a very bad broken phone. I was worried. Super expensive to repair. I CALL Assurant. they were very helpful. Very friendly staff. Super easy process. Thank you so much for all the help. I would recommend to everyone.

Seamless experience. Agents I spoke with were professional, courteous and efficient. Best customer service I can recall in recent memory. Very impressed. Will highly recommend your service to friends who may be in need of insuring their phones.

The hardest parts of this whole process were: 1. Getting into contact with you. The staff at the T-Mobile didn’t want to contact you for me. Finally the gave me your phone number. 2. Trying to have my first name spelled correctly... more than 5 tries. It never got spelled correctly. After that things were so fast. Called in and made claim. Nothing next day. Replacement arrive next day. Thank you so much!!

Thank you for ALL y'all did for me! Well worth paying for insurance on my phone. I've had no problem with my new one, very simple to use and the volume is perfect. I did have to order a charging cable from Amazon (not one in box) I got a soft red cover from Geek.com for a dollar!!! All Perfect now!!!! Thanks again!!?

Received my replacement phone after mine had been lost. Customer service was very helpful. When I started using my phone, the battery life would not hold as long as my other phone. I can only use this replacement for about an hour before it dies.

We have been continuously having issues with them, it has never been smooth. Our latest experience is an extra replacement charge as our replacement phone didn't work from the start, and we needed a replacement phone for our replacement- they said they wouldn't charge it and of course they did. To me this is fraud, and I have yet to receive a response from a supervisor on this issue. Bottom line, find other places to insure your phone.

My Samsung S8 phone became difficult then impossible to charge. The charging port was damaged even after being cleaned out. We filed a claim and a reconditioned phone, in excellent like new condition, showed up in just a few days. I returned the damaged phone and received a note when it had been received. Flawless. Many thanks.

Not only has it been a week now, but my claim finally got processed and they still haven't expedited my new phone despite the automated system says they are every time I call. And then to make things worse, I checked my bank account online this morning and it seems they have charged me the deductible twice! Worst insurance company ever!

I received excellent customer service and support. The entire process of reporting my claim was quick and efficient. I received my new phone very quickly. I especially liked being informed of the easy procedures of returning the damaged phone and what to expect if the damaged phone isnt returned by a certain time. I am very satisfied with this company.

The claim process was fast and efficient. The process was simple and easy to follow. Response was quick and convenient. I received the replacement product faster than expected. Thank you for the great service.

Probably one of the simplest claims I've done. Easy peasy. I submitted a claim in a matter of 10 minutes or less without any problems. 2-3 days later, the replacement came with everything, including the envelope for my damaged phone to be returned.

Website was very easy to navigate. Response was immediate. Approval came within 1 working day. Tracking new product easy. New phone set up very easy. One thing missing was the tool to open the phone to get the sim card out. We had one from an old phone that we used. Very pleased with interactions.

I lost my phone and filed a lost phone claim. Days later, I found my original phone, however T-Mobile discontinued service to my original phone and directed it to the replacement. They could not redirect it to the original phone until the replacement was returned. The replacement was lost in the mail. Once I found the phone, I returned it. Assurant system should have triggered redirecting cell service to my original phone, however, that failed. With the delay, I went an additional week without my access to my phone. T- mobile provided $20 credit to my account which was not close to the amount of inconvenience caused to me. When the phone arrived

Sending me on a wild goose chase, asking for proof that no one can provide! Assurant asked me to send them the official receipt from Samsung. I went to my online account, printed out the official invoice, proof of delivery, etc... To prove that I purchased from Samsung. Assurant wants to have the IMEI number on the receipt. Samsung reps keep telling me that Samsung doesn't provide that on the receipts. It's not in the invoice program or has the option to enter it on the invoice system at Samsung. Stop sending me on a wild goose chase. Samsung is not a tiny company that they can just create an IMEI number slot in their receipt for me.

The agent said he would email me when the replacement was shipped. He never did. Heard nothing for a while, then checked online after the Labor Day holiday only to find it had been shipped but the shipper was not listed. The # enabled me to find the shipper, it had already been delivered, NO SIGNATURE. Extremely poor service.

The agent I spoke with was professional, efficient, and friendly during the inconvenience of replacing a stolen phone! He was able to still get me into my account even though I couldn't remember/access the pin number to my account. I appreciate the overnight shipping as well.

Called the insurance company to report a damaged phone and was greeted with respect and dignity. Got my new phone in a couple of days and it was up and running. Thanks for your make it easy way of doing business.

It is frustrating to me how many times I have to pay the $175 deductible due to the fact that quality phones are not being sent as a replacement. The current replaced phone was sent in January. Now the phone has no service due to an antenna issue. That was not caused by damage from use, just a defective phone!

The service was easy and everything was fast. We received item by third day. Took just a call of about five to ten minutes, not many questions asked and everything was so easy. Friendly. Will recommend services to others.

I thought it went well but a week after you replaced my phone you send cancellation papers. Am I required to cancel? I am confused and would like confirmation about this. I obviously had paid the bill or I wouldn't have received a new phone. Please explain.

My phone had acquired a crack. It kept running for 3 months started to absorb fluid and shorting out. Went into T-Mobile in Flower Mound. Got help starting the insurance process. It went smoothly and fairly quick. It was late Sat so I didn't get it till Wed. Got the new phone, came down, had the info transferred about 45 min and I was back like new. Great job Assurant.

I applied for a claim of one of my damaged phones on my accounts that was covered under the insurance. Everything went good and got an up to date phone in less then a week. Plus I was able to send other phone in the return envelope that they provide. I highly recommend Assurant with friendly customer service and fast delivery.

I would give a negative 1 if I could. I ordered a replacement device on Friday. They told me they didn’t have my device in so they would send a comparable one the next day. I call back Saturday. They said it would be Monday. I look on Monday to track my claim and no info has been updated. I called in. I have been on the phone 1 1/2. So far spoke with 2 supervisors that still cannot help. They are saying when the warehouse gets it they will ship it with no estimated time or day and I have no phone so they took my money knowing they could not get me a phone. This is so unacceptable.

Customer service was great! Only issue was that refurbished device I received malfunctioned, but they very quickly overnighted me a replacement. I would definitely recommend insuring through Assurant. Accidents happen and Assurant was there to help make it easy.

I kept procrastinating to call the 1-800 number to submit the claim for my broken phone thinking that it was going to be a hassle. And it wasn't. The process was easy and the representative was very helpful. I will definitely recommend this service.

Great job. I wanted overnight shipping without having to pay fee. When I first used my benefit, the shipping over overnight a no additional charge. I still like the service and would use and recommend them again.

My experience with this company was great. When I called in about my phone customer service was great. All my concerns were answered. She explained to me what she required of me and told me when I would received my my replacement. Everything was right on time. I would refer them to anyone to get their insurance.

I received the replacement phone and it was broken. Over the next 16 days, I had to call Assurant 3 times to get a replacement phone and I still haven't received the phone. I finally found out today how to get the 2nd replacement phone but this has gone on WAY TOO LONG. There is no excuse for it.

I was really dreading the thought of trying to get a phone once I broke mine. I went to my U. S. CELLULAR office and she told me what to do. I went out to my boyfriend's car and we called Assurant. The lady I talked to was great. I could have talked to her all day. She walked me right thru with no problems. The phone arrived and we called and talked to a gentleman that was so nice and walked us right thru getting the phone up and running. I can't thank you enough for making what I thought would be so complicated an easy thing to do to get a new phone. Thank you so much... and if you can possibly find out the lady that did my paperwork to get my phone here and the gentleman who helped get it up and running, please let them know how much I appreciate them being so kind and helpful. We need more people to talk to like them on the other end when we have problems.

Assurant is refusing to fulfill on its insurance contract to provide a replacement phone due to an internal system issue they can't resolve. I purchased a new Google Pixel 3 XL from Google with preferred care for $129 which became activated on 10/16/2018 and is supposed to remain active until 10/16/2020. The contract number is **. I dropped my phone and broke the back glass which is covered under the insurance policy. When I called them to get a replacement, I was told they wouldn't be able to fulfill my replacement because the IMEI on the insurance policy was changed. I have never transferred this policy, have no record/email of that being the case, and they couldn't provide me with additional details.

My Assurant mobile device claim I did online. The experience was easy and quick. I just wish my device gotten here sooner but that was because you guys don't do shipping on weekends. The device I received works perfectly. There was a little problems restoring my old data but I believe that to be operator error and not device.

I wish you would make links easier on the site. Sites wasn't responding properly. Would have gave 5 stars. It just took so long to get approval. Keep getting denials that needed more information. After that there was links that you sent that were actually easier. The Adobe site was the one that wasn't working. Wasnt letting me send documents to you. Thank you.

I been looking for my tablet for weeks then finally I did an insurance claim. When I place my claim online, it was so convenient. It came on the day the shipping company said it was. My claim got approved fast.

The phone you sent me was worse than the phone I was trying to get replaced!!! The screen did not work, it was green and after looking on the internet I found out that it was a known problem with that phone. You need to carefully check the replacements! you send out!

Everything was fine and all the representatives that assisted in this matter was great and kind. It was delivery in a timely manner and the phone is awesome as well as it works well too. He likes it too.

Received quickly. Great Customer Service. Arrived as planned, and glad it was able to be returned to the local post office. I took old phone to T Mobile to assist with getting back up files and was able to save my pics.

Assurant messed up my records so bad I spent hours on the phone, bouncing back and forth between you and Samsung trying to get it all straightened out, even had to get a 3-way call between you guys and Samsung to make some progress. The online process obviously wasn't available to me because of this. After I thought it was all figured out, according to the service tech on the 3-way call, then my claim was denied again. Another call and got someone competent this time, who figured all this out in about 10 minutes and I had the approval over the phone. I thought this would be the end of it, but I was wrong.

At first there was an error with all three of my accounts that prevented to get the issue resolved faster, but fortunately it was corrected and taken care of, thus approving my claim and getting my phone replaced. Definitely a must have!

I asked assistance thru Apple Care and assisted me to connect with ASSURANT to no avail. ASSURANT website would indicate my phone number was not registered as an ASSURANT subscriber. After many tries it did started by producing a claim number but in the process the site would reset and log me out. I called Carrier T-Mobile they assisted connecting to ASSURANT. ASSURANT was very quick to charge my deductible and took a long week for my new device to arrive.

Called to get information to file claim, customer service was excellent. With questions answered used website to file claim. Easy to use, easy to understand. Received replacement phone as promised, no delays.

Thank you for the professional help I received. Every one was very courteous and professional. Thanks once again. We were glad to have the best help to replace my phone. Your personnel were very knowledgeable in what they do.

Filed claim to replace a damaged cell phone. After Assurant confirmed the account and the insurance coverage, the agent was very knowledgeable about the process of replacing the phone. Every agent I spoke to was professional, pleasant and kind.

Had no trouble at all, fast and easy. I'd refer to anyone. Everyone that I spoke to was very nice and helpful. No paperwork involved, everything done over the phone. Great service. Like I said earlier I would refer friends and family.

Terrible terrible service. They shipped my phone out Thursday. I didn’t receive it until Tuesday. The company is very cheap. You don’t want to pay for $6 Saturday delivery but you want to charge these high deductibles. Also you put people on the phone that are not managers and they pretend meanwhile. My problem was never solved. I was Better off going into T-Mobile myself to get a phone. Instead of waiting for 4/5 days with their so called EXPRESS shipping. Which is a lie. Very unsatisfied.

I am not pleased nor satisfied with the Samsung Prime J327T that I received from Assurant. The phone is not operating well at all! The ringer and notification ringers do not work! Receivers on the other end are not receiving my calls.

Received iPhone 8 plus, should be iPhone XS Max. I reported this many times right after received replacement, but not heard from you about it. Please send correct replacement asap and return shipping label to return wrong phone.

I had a great experience ordering but I still didn’t receive all of my products. I was also suppose to receive a charger but never received it. That’s my only issues. Why send a phone with no charger when I made sure I asked for one.

My claim was handled quickly and efficiently. I did have 1 small problem filing online. I called in and the problem was fixed. The representative was polite and knowledgeable. The replacement has been working perfectly.

Replacement of Iphone. The process was smooth and no hassle, the customer service agent was extremely helpful and helped me through the whole thing. Overall it was, like always when dealing with Assurance, a great and easy experience.

After paying insurance for MANY years Assurant sent me a replacement phone that was half the size of the phone I had. I called customer care and the FOREIGN person told me if I don't like it send it back. Got T-Mobile involved. Rep from T-Mobile called Assurant back and 3 way call heard the reply with his own ears from another FOREIGN rude person. T-Mobile sent me a NEW phone as a courtesy for ASSURANT'S bad behavior.

I pay $15 a month so I still think $99 for the replacement phone is high considering I’ve never used the insurance before in several years. It did help me when I was in a bind though and couldn’t afford the new phone!

The process was simple enough and my items arrived within 5 business days. Ordering my device online allowed a quick and convenient method without debating with a customer service representative. I will continue to use Assurant.

My experience was smooth. At first the claim did not went through due to an error, but Assurant was so helping with processing another claim. Everyone I spoke with was friendly, professional, patient, and helpful.

Reasonably good service however the processes are a bit clunky. This is the reason for the 3-star rating. Fortunately my phone remained functioning although its function was impaired by the drop. Had it been completely non-functional will be over a week turnaround to get a replacement device would have been unacceptable.

It was a terrible experience!! I was on the phone for over 2 hours. The rep I initially talked to was rude, aggressive, and just plain disrespectful. The supervisor she transferred me to seemed to make excuses for her and protect her. And of course, Guess what? My order was placed on hold to be reviewed. I am sure this was a vindictive action taken against me. Both employees should be re-trained. Oh yeah, the phone was supposed to be delivered Thursday. It never arrived!!

Phone broke, called to have it replaced through my insurance. Phone was mailed out the next day, I returned the broken one in the envelope they supplied. Extremely easy company to deal with, no problems whatsoever. Excellent service.

Thank you so much with your help with replacing my son's phone. You did an incredible job in a very timely manner. We are very pleased and happy with the replacement of my son's phone. Thank you thank you thank you so very much. David

For some reason, Android phones cost more than Apple phones for screen damage which is upsetting. Also, I disagree with the terms of the replacement agreement. If someone has an actually damaged phone and is unable to use it, Assurant's system makes it so they will be without a phone for at least 1-2 business days. You should be able to get a replacement device in stores, and not have to wait for a replacement device by mail. Also I made a claim online, and apparently there was an error with the address and the automated system did not correct the error, or notify me that there was an error. It could not be processed, and I had to find that out by calling in myself and waiting in a phone queue to ask an agent what was going on with my request.

Thank you Assurant for making the process of replacing my son's phone painless. It was nice to have a positive friendly person on the other side of the phone. In addition my phone was replaced faster than anticipated!

Five star experience. Customer service representative was very helpful when I called on 9-10-2019 concerning my screen display on my new phone. I really appreciate all the help. So far I am a happy camper.

It was ridiculously easy to report my broken phone, and I got a replacement the next day. I restored the new phone from my backup, then wiped my old one and returned it in the provided padded envelope. I'm very happy!

My daughters phone was cracked and insurance was very pleasant. Also shipped phone out same day and easy return for broken phone. The representative in the phone made this experience very pleasurable. Also walked me through step by step while in the phone with me on filling out claim over email.

The experience is always fast, accurate and very accommodating. Always an easy process as well. I would definitely recommend Assurant to all my family and friends. Every time I've used Assurant I've always been satisfied and I never have any issues or problems.

Great experience, received replacement quick. Customer service was very cooperative. Whole process was very simple. Few question and fill out a form. Received product by overnight. Product was brand new and great condition.

I like the prompt mailing of receiving the phone within a day. And Assurant has been very helpful. The phone this time is working much better than the previous phone we had to replace in the past. Thank you.

My experience with Assurant was mainly a positive one. However, I was told that I was receiving an upgrade to my phone. This was because my phone was not in stock. I did not receive an upgrade as promised. I received a black Samsung J7, instead of the silver (gray) one I previously had. Otherwise, the process was quick and easy. My replacement phone was received the next day, as promised. The Customer Service Rep was professional, personable, competent, and knowledgeable. I

I was going through my insurance to replace the phone screen that was broken and was told by T-Mobile cost was $99 both in store and over the phone based on my plan. $249 I was told is the cost of replacing a lost/stolen phone. Each Assurant representative I talked to told me the cost to fix my phone was going to be the $249 amount. I even had a conference call with a T-Mobile customer representative also on the line and they couldn't believe how I was being treated and overcharged.

Not the same tablet I paid for at all. I really liked mine because it was gold and slightly bigger than the one you guys sent me. I honestly thought I’d be getting the same kind of tablet I had originally purchased.

This have been one of the Worst experience I ever had. Put a claim in and had nasty people on the phone. I will never want someone to thru this. Assurant just was not helpful. It took 10 days to get a claim handle.

The first time we called my son tried to talk with them, but he was not the account holder. Because of this, they would not talk to him. Had to recall. Also it takes quite a while to get a real person.

My husband called on Aug 28 2019 and on Aug 29 2019 I had my new phone. You are awesome. Did not expect my new phone the next day. Thought I would have to wait a few days to a week to get my new phone.

My phone got demolished while riding motorcycle. I called Assurant insurance and they were very helpful with getting me a new phone. Called on Thursday morning and had my phone on Friday evening delivered to house. I would recommend this company to anyone. If you don't have insurance check out this company.

Stepped on my son’s iPad, and basically put my foot through it. But was pleasantly surprised at how nice and accommodating everyone at the call center was. I got my replacement iPad the very next day. Would 100% recommend this service!!!

Great customer service and very polite/ understanding. Quick dispatch and very happy with new phone. Would recommend it to all my friends as their service is best and prompt and you get new device as you expect.

I could not for any better service, thank you. The service rep was by far the best I have ever work with. She understood my problem and was very pleasant. She arranged to have a new phone shipped to my address the next day, I wish all company were as easy to work with.

So my phone was stolen but thankfully I found it with find my iPhone App. Well I returned my phone with the box that was provided with Assurant company which I think it is great. I called Assurant again to confirmed if they’ve received it and the lady who took my call confirmed it and that it was received on 9/3/19 which was great. But she said it wasn’t scan yet and to call back next week so I said ok and asked her if I needed a claim number or something so when I call back they will have my information ready and she wasn’t nice. She said well it’s the same number of course duh! I was like this is why I am asking you this question. She was not a nice person. This call was made on 9/12/2019. I’ve called before and everyone I had spoken to before they’ve been so nice and I’m really happy to call. But this time I just didn’t like the lady’s attitude.

The claim process was straightforward, easy to start, and quick! I got an email at each step of the process. My claim took about a business day to be approved and I got my new device in about 2 business days. The return process was straightforward as well. The only improvement I would suggest is to make website work better on a phone browser. The site works best on a PC. The phone browser kept giving me a errors.

Mobile Insurance. My claim was approved and my replacement was overnighted. If you order on Friday it won't come until Monday though. Overall I'd say that the process was pretty simple. Didn't take long.

Phone fell off of truck. Found phone using a google find. My phone app found the phone. Couldn't believe it still worked but was busted up, filed a claim. It was so easy to do. Took about 5 minutes. Within 4 days we had a new phone very easy.

My 1+ year old Motorola phone would turn off if the level of the battery dropped to 60%. You replaced it with the same model of Motorola. But that phone behaved in the same say; it would turn off when the battery level reached 60%. I bought a Google Pixel 3a, which is clearly a better phone. I attempted to sell the Motorola replacement at a vending machine at a kiosk at the local mall and they offered $5. $5 for a two day old phone.

It was a painless transaction. Excellent customer service. My device arrived on time. It wasn't damaged. I'm have plans on staying with Assurant. Things happens, but in the end Assurant put a smile on my face.

Great service, very prompt shipping. The website was fast and easy and when i called to check to see when it would be shipped they was so nice and polite. Would recommend them any time. Thanks a lot you made it so easy and comfortable.

Quick & easy. Agent was very courteous. I called to file the claim and had the phone the next day. I've been with T-Mobile for 9 1/2 years and have really liked the service I and the 6 others have with the family plan.

I was unable to process my request online because the site stated there was no record of my having insurance on my line. This was inconvenient. The call is was ok. Nothing "wow" about it. This claim was for a cracked screen replacement yet the representative deactivated my current device prior to the replacement even shipping! This caused me to, shockingly have NO SERVICE for almost 24 hours as well as forced me to go to a store to have my device reactivated. Unacceptable.

I received a phone with a cracked screen and does not work properly. I am very upset and not pleased by my experience with your company. I feel I should get a new replacement phone. One that works properly and also a charger.

This is the worst experience ever with your company, I filed a claim and was sent a phone that was not compatible with T-Mobile. After being taken to T-Mobile and the Apple store being told they can’t help that we have to contact your company, we have done that and one of your agents said he would email me a return label so that I can return the phone and sent a new one. I still haven't received it. My daughter had been without a phone since 8/19. Thanks for nothing.

Well when I got my phone I saved for my son for his birthday because I got a new s10 note plus. And when he opened it for his birthday it was cracked. I should of checked it when I got it but I thought it was protected in its mailing package and Assurant wouldn't cover it. With 27 days hiding it before he opened it.

I called to let them know the phone they sent me two months ago was no longer working. They sent me a shipping ticket and I sent the defective phone. They sent me a blocked phone and now it's been 5 days with no phone. They kept the transferring to several departments and they all had different opinion suggestions and now they don't know what they are doing. I requested to speak with a manager and Mathew was not only rude but not helpful at all. He said I have to wait three or four business days to get my issue resolve. I am going to cancel my phone insurance now with T-Mobile.

Received a replacement iPhone 8 Plus. The process was very simple and quick. I received my replacement phone the very next day. All I had to do was pay the deductible. I was worried that it take a long time to receive an replacement phone. It was less than 24 hours.

Dont guarantee someone with a package the next business day delivery. It took 1 week for me to get this package from this company. I would love to have my $50 back because of the lies I was told. If I could find a zero star I would give it. Very disappointed in this company.

I was given two different prices of how much I needed to pay to replace my phone that was stolen. When I spoke to the claims representative I was charged $249 which was double the price the initial representative quoted me. I’m not sure why when it was stolen in another country. She also had a bad attitude during the phone call.

Very bad customer service and uninformed representative who did not know company policies. Very displeased with this company and its Representatives. I will never use or advise anyone that I know to have interactions with this company.

Lost phone. Excellent customer service, helped if I had any questions through the process, immediately was approved for new device, well pleased with service, will continue to use this protection for my devices.

I placed my request for replacement on a weekend. The claim was processed & shipped early first business day. YAY! Phone was good but a screech sound on the ear speaker, that progressively got worse, is causing me to ask for another replacement.

My son accidentally dropped his phone and ran over it. Calling Assurant to file a claim was one of the easiest claim experience I've ever had. The agent was extremely polite, knowledgeable and helpful in getting a replacement out to us as soon as possible.

It was great, fast and useful. They phone representatives were a great help to me and attended to all my need during this process that being my phone being stolen. This is the second I’ve used this service and I have been pleased.

My claim has been ongoing for 2.5 months now. Every representative will tell you something different. They say someone will contact you within 24 hours and they never do. I have had to be the one to call every single time. It took 4 weeks just to process my claim. Can you imagine being without a phone for a month even though you paid $15 a month for insurance

I was told my phone would be sent out after I paid $149 and was given a tracking number. My phone never arrived due to the fact it was sent back with no reason given. My money was refunded and I was told to write a letter to corporate to find out why my claim was abruptly denied. I have been paying for insurance for all 5 of my phones for years. I want all the money back that I have paid in insurance or my phone replaced. The fact that there is no phone, fax or email to communicate with corp. is ridiculous.

I recently had to have my cellphone replaced that was insured by Assurant. And I had no waiting period for replacement. My claim was processed almost immediately.. I would recommend Assurant insurance to anyone purchasing a cellphone, or any electronic device to purchase your protection on that or those purchase/purchases. It is well worth the money spent.

Received the replacement phone and was able to get all my files transferred without any problems. The new phone works great and is easy to use. The service was great and fast even though we had a problem with the first replacement sent to us.

I don't really know where to start. But it was the worst experience. From the process of ordering the device, to waiting for it be shipped over a week. Rep told me they would not approve the claim because my account was past due, I advised acct was active and I had an arrangement. There always seem to be and issue that comes up.

Dropped LG phone and called Assurant and they were very helpful in getting paperwork completed and returned to them. Sent replacement right away. Very satisfied with their service. And they sent return for broken phone. It really expedited the whole replacement.

Claim and deductible was done online and was never processed, had to call to check on status of claim rep that handled the call. Assured me that claim was accepted and processed. After a few days with no update I called again and rep this time informed claim was not processed. Took payment over the phone for deductible shortly after I received the shipping info. Since it fell on weekend w/ Monday being a holiday my delivery for phone replacement was long. Process was horrible and the waiting for phone was horrible too along with UPS also not delivering at scheduled time.

I place the order for a replacement phone because my phone was stolen, I repeated the information about 4 times and the representative still took the information wrong which caused a delay, according to the information I was given is a next day delivery. With the mistake took 7 days, it was hard to get a supervisor on the phone. They made me wait to correct everything as it was my mistake. If I pay insurance every single month and in 3 years I need a replacement phone because I was a victim of a crime I think they should just make my process easier and have some consideration on the fact that I still had to pay a deductible.

Lost Phone Replacement. My experience was excellent. The phone representatives were efficient and helpful. I requested a charger, as this model of phone required something different that what I had been using. This need was met right away and I received the phone charger within a few days.

ASSURANT honored their end of the bargain and even expedited my replacement phone. Most excellent customer service as well! A couple of the routine questions were a bit silly and/or redundant, but certainly understandable when filing a claim. I would have preferred a lower deductible as well, but at least ASSURANT follows the terms of their agreement.

Return damaged phone. Did not receive my phone back. The insurance received two phones for one claim number. I had mailed one phone and t get were asking for another phone. Not very pleased not happy with the service.

Replacing my damaged device with Assurant Phone Insurance was easy and worry free. I would recommend Assurant Phone Insurance to anyone looking to insure their electronic devices. The agent was helpful and professional. Thank you Assurant Phone Insurance.

The claim process, phone call & the online form was painless. The rep I spoke with on the phone was very polite and helpful. Assurant did exactly what they said they would do in the process. My son's phone has been replaced. Thanks Assurant.

Replace broken cellphone. The customer service was great. The people I talked to are very friendly and knowledgeable about how a claim is processed. Return and replacement was easy and fast!! I would recommend them to my friends.

Courteous, friendly, respectful and fast service. Very, very reliable! Best Ever! True to their word! Would use this insurance for any device if possible. Again Best Ever! I would highly recommend this insurance to any person!

In addition to a monthly fee, this so called protection is supposed to provide the benefit that one would come to expect of any time of insurance. I appreciate the fast turnaround time to send me a device right away but the cost of the replacement devices seems a bit higher than I would expect of the insurance. It's like paying a third of the price of a brand new device for non-brand new device. May be refurbished but it still is previously used. I can accept the price if they gave you a brand new replacement but that is not the case. Therefore the cost of the replacement should be less than $100.

Had great customer service and received my replacement phone promptly and overall had a great experience! Would work with Assurant again if needed. And will highly recommend them as well to people I know.

Assurant was fast and made the claims process as easy as could be. I was really impressed with the shipping speed. Did have a little trouble completing the process online, but called and spoke to a rep. Thanks Assurant!

My cell fell off the hood of my car. Landed on expressway... got smashed up, but was able to circle around and retrieved it. I initially thought this was going to be a big problem with my carrier T-Mobile and Apple, because not too long before this happened I had broken my screen. But you know in all honesty they were pretty good about it. I spoke to both parties and we called Assurant.

One week after filing my claim I called to inquire about the status and was told that I was calling from a phone that I previously reported stolen. Both T-mobile expert and I tried explaining that it was not possible because I was still paying on the phone which was broken. After implying that I was a thief. Your agent promised to investigate but Never called back. I am still concerned.

T-Mobile representative was very helpful in explaining what to do with the process. First attempt to call Assurant after receiving the information to provide was a fail. Then, attempted to send request through website. Easy process, fast delivery. Overall, good experience.

My experience was very lengthy and there was no charger with the new phone disappointing. The process you have to go through calling and waiting for approval and then payment takes way too long steps are not necessary. Should all be taken care on one phone with a live agent not a automated system which after transfers you to a person who then takes all the same info!

It's garbage. Enough said. Very hard to understand some of the workers as far as their English. Claims was easy to do. But now it's very difficult. It really makes you want to go with a different phone company.

The whole experience was really great, better than I expected. Being able to do the whole transaction online was super easy. Plus I got the replacement the very next day which was unexpected and terrific all in one.

Safe Provisions was provided a business account per T-Mobile. We lost 2 corporate accounts while was reviewing our claim. Our Business must be in continuous contact with our clients 24/7. Dissatisfied.

My brand new phone was stolen from my car seat when I went inside a gas station to pay for gas! I called Xfinity to report it and Assurant stepped right up and told me that the phone was under warranty!! They took real good care of me!!

The worst experience we have ever encountered ever with any company. We are thinking of canceling our service altogether with T-moblie because of this company. They were rude and made us feel like we were in the wrong. They made us go to T-mobile 3 times to verify the account.

Good customer service that worked until all matters was addressed. My item was received before the projected arrival time. I really appreciate we all issues are handled with professionalism. Thanks.

Need my cell phone replaced through an insurance plan. I filled my claim on the phone. The woman that assisted me was professional. Excellent service. My replacement phone came in the next day. It's been working great. Thank you.

I am satisfied. The deductible was not accurate. The original cost of my iPhone 8 plus was $799 which was less than $800. The deductible for original phone costing more than $800 is $249. However, my phone was purchased and insured for less than $800. The deductible for that is $160. I was made to pay $249.

Return. Great customers service and replacement. Enjoyed the efficiency and quickness. Will definitely recommend to everyone I know. Much better than just going through the cell phone company. Thank you and very much appreciated.

Phone swap I had a Revvlry+ and received a basic Alcatel Revvl. How do I get downgraded. Unacceptable. Since this action has left me no phone no service longer than needed I'd like to be compensated by receiving a Galaxy S9 free upgrade.

Great experience. Service was fast. First time to ever use this insurance. Well worth having it. Hopefully others will have a great experience too! Not sure if I will ever need to use it again but it's good to know I have this option for future use. Try it for yourself. I wasn't disappointed. You won't be either.

The process of replacing the item in question meet the best practice. Simple and easy to follow! The staff that handle each call till the item was delivered to my son in Florida were just fantastic and very courteous and polite. I give them straight 'A'. My experience this time around superseded former ones.

The operator was conscientious and help me with the required information for placing my claim in a short amount of time. Thank you Assurant for great staff members... All of my questions were answered and I was told that the phone would ship directly to me and to get to a T-Mobile store to have my phone information transferred and to mail my old phone back within 10 days.

Phone was not working. Cracked and had trouble with the phone peroid. I had to purchase a case and screen for phone. Had trouble transferring all my stuff to new phone. All the stuff I had to start all with everything. I went to the store to have everything done.

I was displeased with fact that I had to call back to ask for a phone charger. Assurant should not assume that the customer has a charger especially when the model has changed. So I went longer without having a phone to use because I had to wait for a charger to be delivered. The customer service representative told me I had to ask for one. How does the customer know they have to ask for something if in my mind I believe insurance will send everything for the phone to operate. My device also had a scratch in the screen. Plus I believe they should have referred me back to my phone company because my device was not damaged and I was overcharged for my claim.

Had a bad experience with one to three reps I spoke with. They weren't professional and some sounded like they did not know the right information/answers to my questions, Delays in getting the right info.

You had no right to disconnect my working damaged phone before new one came. New one does not work correctly and battery does not last a whole day. Old phone and battery would last me 2 days. Disgusted with your service.

Easy to use and whenever I had to talk, call and ask a question, they knew the answers to help. Had good tips to help keep the process simple and how to make sure broken phone was tracked. Good replacement phone. Pretty fast service also.

New phone to replace a broken one. If you were going to send me a refurbished phone, it would have been nice to have a new battery put in, I've had to recharge this phone at least once a day since I received it.