Assurant Phone Insurance Reviews

The representative that help me was nice, but nothing extremely pleasant. Also, I didn't appreciate receiving my replacement phone, as a refurbish phone, when I brought my phone brand new out of the box. Those was my only concern. I believe, the customer service experience could of been more pleasant.

The phone is damaged and I have to go without a phone again to get another one. Very disappointed. 15 point inspection was not done properly. The screen is bleeding. This problem could have been avoided. Not very good quality control.

The site was great. It was easy to use and navigate. My claim form and submission wasn't difficult at all. I received my replacement phone within 48 hours. I would recommend Assurant to anyone that wants to have that device peace of mind.

I was first told I would have the phone in 24hrs. I had not heard anything for 48hrs and called and was told it would ship the next day. 2 days later I still did not have it. Had to call again and was told it was on backorder and had no idea when I would receive it.

Service was good and fast and on time... services has gotten much better since the last time I've use it... I've recommended to family, friends, coworkers, etc ... when will we be able to go into stores and do insurance replacements.

It took over a week to get the replacement phone! I was initially being told it was being "Overnighted" but after two days of waiting, I finally called to find out what was taking so long. My impression was that my order had been lost as the service rep had to contact the warehouse to find out what was going on. Then, after my credit card had already been charged the $175 deductible, the phone was finally shipped and arrived at the UPS site on a Saturday!...Since UPS did not deliver on that day, I contacted UPS to pick it up and was told that the sender (you folks) had put restrictions on it so that I couldn't pick it up!!! So I just had to wait until Monday. This is unacceptable. VERY dissatisfied!

Excellent customer service and professionalism, the way they handle it. I Look forward to it when I need this service. I am very satisfied with them. This was the first time experience I had with Assurant. I also would recommend to other people too.

I paid. 250 deductible to have the iPhone replace since it was lost. Within the week on 8th day I reported that the iPhone had its camera hairline crack. And they wanted me to pay another deductible to replace the phone because I called on the 8th day and not on the 7th. Which I did not not know I had to do. Not paying another 100 on top of 250. Insurance service sucks and a total disappointment. Never to be recommended to anyone.

Claim on a T-Mobile device. Made a claim on my husband phone. It was very easy and convenient. The equipment came quick. Everything was in the package. The old device has been shipped back. To you'll. Thank you.

You are fraud and thiefs... if I have the control I will never do business with you but unfortunately T-mobile they are the one. I Hope every penny you charged me, all of you working for this company you you spend it in your health and your kids health and you can’t find cure.

I received a replacement iPhone very quickly but it was defective. I was asked to send back the defective iPhone and was told a new replacement would be sent out. It has been a week and I have not gotten another replacement nor have I heard from a representative of Assurant as to the status of the replacement of the defective replacement iPhone. Tom

My in call speaker in my phone quit working. I filed a claim with Assurant and it was quickly approved. I was told I would have a replacement phone shipped within 24hrs. 3 days later I finally emailed to ask about my replacement. I received an email back that my phone was out of stock and on back order with no arrival date available. I have since called Assurant where I spoke to a couple employees as well as 2 supervisors who all told me the same thing. I am basically out of luck and that they had 30 days to send me a phone. I don't understand how a company this size is telling me they have no phones they can send me, especially when their website says if a phone isn't available they will upgrade to a new model. How am I allowed 2 different style of phones but neither is in stock anywhere in the company and you have no idea when I will get it and refuse to just send me the next one up.

The whole process was fairly easy and smooth. The only problem was, when I dropped my phone off along with the Box with the new phone in it that you sent, I did not inspect what was in the Box. When I returned to pick up my phone from programming, they handed me a pink phone. I had a black 1. They should have known this and sent me the appropriate phone. At that point I had wasted 2 hours of my time getting the phone programmed and couldn't be without my phone any longer. Not super happy about it.

I never got my phone at all. It said it was shipped back and I'm highly upset about it. I had to get a new phone cause y'all messed up so bad. If possible I would like a refund because I didn't receive my item. In short I wasted a lot of money messing with y'all and I'm very disappointed. I WOULD GIVE Y'ALL NEGATIVE STARS IF I COULD.

I have a Samsung Galaxy S9. Filing the claim itself went smooth, they even overnight the package to you. It was getting to that step that I'm most unhappy with. My phone was stolen. I was almost 3 months without a phone. I had to use my son's phone (he wasn't happy about that!) and have my calls forwarded. I missed out on business due to text messages not getting returned.

I'm waiting for corporate office to respond to my letter. So I can hopefully get the right phone I only owned for under 30 days. I would greatly appreciate it if you want to help me as well, please contact me if you can.

Customer service was great! Fast and friendly and knew what they were doing. Very happy! The replacement came in fast and I was very pleased. Not troubling at all and the rep was very friendly while helping. Amazing job!

I am very disappointed with the Assurant. I had created my claim on 24th. I was sent a wrong device which I sent back and was received. Then I was sent the correct device which I own but for some reason assurant wanted it to be not delivered. And it was on 3rd of Oct. I called helpdesk on 6th Oct and they said the warehouse has not scanned the device received on Oct 3rd. Seriously it takes warehouse 3 days to scan the package they receive. I am still using the broken phone. I am sorry I had to deal with your company. Such a waste of Money. And my time.

The person taking my warranty was great. She was professional, fun to talk with, she made the process easy, great and fun. I liked talking with her. I wished everyone had her personality. She is awesome like my son's says...

The representative was very friendly and knowledgeable with urgency. I’m extremely happy with the turnaround time. They shipped it the same day and I received the following morning. I’m extremely satisfied and happy. Thank you!

Submitting my claim for a broken iPhone 7, it had a cracked screen and the left side speaker wouldn't work. The claims process was very simple, filled out all the information and followed step by step instructions, the claim was approved quickly and the replacement was in my mailbox the next day. Great service!

Thank you so much for your outstanding customer service regarding my claim. You guys were prompt on delivering the device and could not be happier with the way your representative explained how the process would go.

Note8. The phone was good but you didn't send me none else. I had to run and get wires and ear plug and no information on the phone. I had to go to YouTube. I thought when you get something at you get everything.

I thought I had cracked my screen. Started the insurance process. Got the new phone. Started Smart Switch and found out my old phone wasn't crack but a many factory was at error and new phone is hot when charging. I paid a 50 deductible and no one has contacted me to let me know they were at fault not me.

The only complaint that I have is that the phone received as a replacement, seems to be a bit buggy. It does strange things that I don't like, such as; placing random calls to people, sending glitchy texts, etc...

My claim went through just as it should have and I received my replacement the next day. I was very impressed with the accountability and the low price. The associate was very helpful and accurate.

After filing my claim online, struggling to not miss the cutoff time which I did, I received the Phone in two (2) days rather than 1. I took the phone to a local store, walked out with a working unfortunately, after about ten (10) hours the phone was back on the reset screen. I took it back to Metro and was told the phone was working. I just needed to sign into my Google cloud to have everything downloaded and I'd be back in business. This was far from the truth.

Thank you for the replacement phone. Customer care she really helped me out. I been with you all for years and I'm not going no where anytime soon. Can't wait until I get my upgrade. My Galaxy S8 is awesome.

My daughter recently lost her phone. Assurant was so understanding and helpful! They were quick in replacing the phone. They answered all of my questions. They made sure I was completely satisfied and that everything went smoothly. I highly recommend!

I lost my phone on September 24th. I call Assurant to file my claim, instead of helping me file a claim and getting through the process Assurant Stonewall my claim and would not send out my replacement device until next Tuesday a week later. Assurant stating that they need to do a review on my account. When I them why they would not tell me. I end up getting another phone in the process while waiting for the replacement phone from Assurant. I would not recommend a showing in to any of my friend or family. I thought an insurance company supposed to help their customer file for claim when do you need it not to harass and give out false information to their customer when their customer paid them every month for a premium price.

Claim filed, followed up with request to provide IMEI number. Didn't hear back for Assurant over a week. No information about claim status online. Called Assurant, no record of my phone, bounced to T-Mobile. Verified info was correct. T-Mobile rep called Assurant and explained situation. Once I got on the call was told the same thing as before and said they might be able to contact the back office. T-Mobile called me back that night to see if my concern was handled. Explained the situation. T-Mobile escalated. Only knew this was handled when I received an email that my claim was approved. Customer Service experience from Assurant was horrible, not helpful, and unwilling escalate earlier.

The replacement phone was blinking and the sound doesn’t work unless on speaker. What was the point of us pay 100 to get another damaged phone. Then the person had to wait another 5 days to get an exchange phone.

The claims process with this company was absolutely terrible! My product arrived at the mail office without a commercial invoice. Contacted them and they didn't understand why FedEx was requesting a commercial invoice. She put me on hold to call fedex and I got hung up on while on hold. Called them back and had to go through the entire process again! She informed me that she didn't know why they were asking for a commercial invoice and told me that I would need to call fedex and cancel the shipment.

I accidentally left my phone on the roof top of my car. And it flew out on the freeway. I made my claim and paid my deductible on September 15, 2019. Assurant started an investigation and search on their end. I also made the claim with UPS that same day. UPS told me it will take 8 business days for them do a search and close the claim. Unfortunately, it took longer. I was notified on October 1st by UPS that they could not find the phone and that they are taking full liability for the phone they stated they have contacted the sender.

My experience was a good one. Representative was friendly and very fast at helping me. I received my phone when stated. I did have a problem transferring my data over to the new phone. I had to go to two different stores for help.

Filed a claim to receive a replacement device for my broken mobile phone. Assurant sent two defective replacement phones. The first time, they agreed to send a second replacement. The second time they stated that the defect on the second replacement does not meet their replacement criteria in order to send a third replacement. My T-Mobile representative was on the line with me when I was speaking to the Assurant rep. The T-Mobile rep was also in disbelief that Assurant wouldn't replace the second defective device they had sent. The T-Mobile rep later stated that they are receiving a lot of complaints in regards to Assurant replacement devices and service. Meanwhile, I have paid monthly insurance fees plus a deductible. I would like to be reimbursed for all of the above, as Assurant hasn't held it's responsibility to send a device without defect.

This was the worst experience I have ever had. I was mugged, my new phone was stolen. Assurant charged me 280.00 to replace a phone I had for 2 weeks. They took almost 3 weeks to deliver. Worst experience ever.

The claim process was extremely easy and my replaced phone arrived the next day. I was very happy to receive confirmation of my returned phone, also. Very professional! I couldn't have asked for a better experience. i would recommend Assurant to anyone.

Putting in a claim was super easy and the replacement phone came in record time. We were able to easily transfer files and contacts from one phone to the other. It was also easy to send the broken phone back to Assurant.

I had cracked the screen on my device and I needed a replacement. The service provided over the phone was great, no question about it, I could barely hear the person on customer service but other than that it was great. I received my replacement the very next day. The reason why give a 3-star-rate is because the device I got does not work as well as the old one I had. The battery does not last nearly as long and for some reason this device reboots itself every night and my alarms wont sound in the morning.

Got my replacement phone (note8) and not even 2 weeks later the finger print scanner stopped working. I contacted Assurant and they said I needed to speak to team mobile because it was under warranty, from there I got the runaround from talking to them, then to tech support, back to them, back to tech support then to Samsung and nothing got fixed. They told me to master reset my phone and backup all my data and it should work, well I did it and now it's even worst. I cant download all the apps I had or even keep any messages on my phone because it says that my phone's internal memory is full some how. I have less apps installed, less pictures and less messages saved yet somehow I have less memory and the finger print scanner still isnt working...

Order was completed and finalized with overnight delivery approved. I received a conformation notice, but no phone! Four days later a small Fedex box arrived at my door. When the order was tracing I found it was NOT MADE FOR FOUR DAYS!!!! OVER NIGHT. FOUR DAYS. do you not see a problem here!!!! I was in the process of buying another phone, different company. Almost lost me.

Had to get a replacement phone. I damaged mine. Everything was simple and they were quick getting the claim processed and getting my phone mailed out, my phone arrived in a timely matter and I was able to have a working phone again.

Submitting a claim to replace a damaged phone should have been a stepwise event turned into a nightmare from Hell saga. 9/25/19 an approved claim to replace my iPhone 7plus 32Gb went wrong when its replacement delivered delivered as a locked device ONLY Sprint compatibility. Then the phone call hurry up and wait who can stay on the phone longest game began at 0530 Saturday 9/28/2019.

When I decided to upgrade from a Galaxy 7 to a new phone, I walked into a Tmobile store and made a conscious decision on the exact phone I wanted. I chose the White Galaxy 10+. I did not opt to pay full price for the phone, upfront. I will be making monthly payments over the next 12 months or so. I've been a T-Mobile customer since they were VoiceStream and Jamie Lee Curtis was the spokesperson. I've never had an incident with my phone to where I would need to use the insurance, until September 6,2019. I had a freak accident with my phone and the screen was only half accessible. As soon as I was able, I initiated a claim. When I received the replacement device, I was under the impression that I'd be getting my white G10+ back at some point, since it was just screen damage. But after a week of receiving emails from Assurant, which had no information on when I'd be receiving my white G10+ back, I decided to call.

The agent at Assurant & quick with a response when I realized my device wasn't broken and needed to alter my claim. The agent was also very pleasant and helpful. This is my first experience with Assurant and am happy the the results.

Great customer service! They sent in the phone using their one day shipping. Always great and quick they listen carefully and ensure everything is taken care of correctly. I am thankful for their help and services.

Very easy and stress free experience using Assurant Phone Insurance for my T Mobile account. Process was fast and required very little time. Phone was expedited next day air. I would highly recommend using this company.

My device should have been here waiting for me when I got home from work the day after I filed a claim. It took 6 days for me to receive my new device. Before the new device was even activated, you people wanted the broken one and were threatening me with up to $2,000 liability.

Fast service and great replacement for an older Motorola phone not available any longer. Although it took a few phone calls to determine the replacement, their pick of a Samsung Galaxy S8 phone was a perfect choice.

When I called Assurant to help me get a replacement phone when mine was stolen, the representative was very thorough, friendly, sympathetic and helpful. I would highly recommend Assurant to others and appreciate their support and excellent customer service.

I filed a claim online for my phone and it was denied - called to find out why and they said I don’t have an iPhone X 256 gigabytes- after a game of cat and mouse I finally was able to get the claim updated with correct info. I then reviewed my emails and I had given them the correct information regarding my phone initially. I called back to speak to them about it and possibly get thing expedited to no avail. It’s been 4 days since I filed my claim and I still have no phone and no one can tell me when I’m going to get a phone sent to me and my claim has still not been approved - spoke with US Cellular and they said phones are normally sent out in 24 hours. I am a cancer patient and enjoy speaking with my daughter who lives out of town and now I can’t as she has no phone and Assurant refuses to honestly tell me what’s going on.

It took more days then started for my phone to arrive. If overnight shipping is a part of the process then why did my phone get shipped on Saturday and I didn’t receive it till Tuesday at 6pm. The whole process took too long. Why do I even pay for insurance. Waste of time and money.

I had amazing representatives helping me. Before I made the claim, I called in to ask questions and the person that helped was very attentive and helpful. When I filed the actual claim, it was so fast and easy!

I just don't like the fact I didnt get the exact phone S8+ the purplish one.. I really liked that phone & I know the S9+ is an upgrade but you like what you like. Just wasn't informed on the phone when I was doing the claim that it'll be an upgrade && not exactly what I had but it's cool like this phone now as well lol.. Thanks a lot!!??

It's taking more than a weak to get the replacement of my phone, I understand there are steps to follow but I don't agree with all this time of waiting if you know how important is on this times to have your phone.

Our son’s phone was stolen. I contacted our carrier and they gave me the contact information for Assurant. I followed the simple instructions on the website and paid the $49 deductible. My son had his replacement phone the NEXT day. Very pleased with our experience!

First off, they told me to call Apple care because I had an iPhone, which I did and made an appointment. They sent me an appointment at Best Buy, Best Buy continued to tell me that they cannot help me and that I must have assurance, so I called that morning because T-Mobile told me that was the way to go. I called and the lady continue to tell me that I was with Apple care And for me to call them. I continue to ask her why am I being referred Assurant. She repeated herself several times going call AppleCare, call AppleCare and I think she just wanted to get me off the phone. I said I have and they cannot cover me, why would they referred me to you. I’m very confused but I told her, “if I called Apple care they do not have me covered so they are sending me back to you.” Call AppleCare. I was so frustrated that I had to let her go. I almost canceled my seven lines with T-mobile. They stayed on the line with me I’m till I got the help I needed.

Received a new J7 Prime and I'm very happy with it so for... I am still trying to get all of my apps load on it but so for everything is good, the customer service representative was very knowledgeable and help get everything taken care of... Thanks again.

It was easy to get my replacement iPhone 8 Plus. Only issue is that when they sent it to me you can tell it was a refurb unit. There was dust in the speaker holes as well as a few scratches on the back glass.

Fast delivery and great customer service. I never have a problem when ordering my phone. They were sympathetic to my damage on my phone. My problems were solved and I know I will. Never have a problem with ordering a replacement phone.

I’ve had to return to T-Mobile because the replacement phone keeps freezing. I don’t think it’s worth the amount I paid 249 & deductible to get a refurbished phone that keeps freezing. I can’t even turn it out to reboot it.

Very friendly when getting a replacement phone while out of town. Made it very convenient to not have to purchase a new phone. Staff at the store advised me to use the insurance to get a replacement phone instead of trying to sell me a new one.

When I first called the representative was nice and processed claim before 4pm yet the claim wasn't approved till next day early am. A new phone was prepared and picked up by UPS. The next day it went missing. While it's not Assurant's fault, they did nothing to initiate tracker investigation in a timely manner. I've been without a phone for 2 weeks now and still have to wait for UPS to finish their investigation before Assurant will send a new phone.

On a Friday the damage claim was called in. On Monday the replacement arrived with the return materials. Fast, friendly customer service with an excellent end result. Will use this on all my future phones.

I have been a customer of Assurant for approximately 15 years and have had 3 three claims with my daughter and 2 with me. Not once have I had to be frustrated with how my claims were processed and completed by Assurant! CUDOS TO ASSURANT and their assistants/customer representatives and staff!!

Assurant provided fast service, I received my device with no issues. But now that I've had it, I seem to notice the charger box smells like burn, it gets extremely hot when I charge my device, and I using the one that came with it.

The phone arrived really fast all in very good conditions... I really like this insurance. It very helpful!! I just call them and I don’t have to go to any store to do my claim!! So it’s very easy how they work!

There should be a way to change the address. I did not receive my device. Please do not charge my card. I should not be charged for not receiving my device if the new device was sent back to the company.

Terrible customer service. Unable to provide real time updates. I have been on stand by for a phone replacement for 6 days. Called 3 times not given a time frame or updates. When I call they just says it's processing. The fact that almost a week with no updates and no cell phone is ridiculous. They have ask me to pay 100 deductible. Asked for card information 1st call but not able to provide updates.

Cannot say that I have ever had an customer service experience as quick, easy, and painless as my experience was with Assurant. I thought the process would be long and involved, but it wasn't. I would recommend Assurant to anyone.

The replacement phone came really fast. I literally had my phone cracked and now I have a fully functional one quick. Set up was fast as well. Assurant did a great job giving instructions on what to do before sending it back.

Service was fast and user-friendly. The process to file a claim was quick and I received my replacement phone within a few days. The fee was also reasonable and cheaper than third party repair costs.

I received a gold iPhone as a replacement instead of the matte black I had. I was told black isn’t insured even though it is and I have gotten black replacement iPhones in the past. Was told to talk to my service provider see if they can do something for me. Was told no.

My son dropped his phone and damaged the screen so we needed a replacement. The staff was very helpful and walked us through the process quickly. The replacement was sent within a few days and we had no problems.

My interaction with Assurant was very pleasant and quick response and replacement of my damaged phone. No hidden cost, phone replacement arrived in three days. Replacement was in great condition, and works fine. Thank you Assurant for your great service.

After about 12 phone calls to Assurant 6 phone calls to Tmobile and 10 uploads or emails and 7 days I did finally receive my phone. I was continually told that because the wrong address was on my account I have to take extra steps to get my phone replaced. It did not matter that I did update my address and the bill requested had the updated address on it. The agents became annoyed with me and hung up or transferred me back to the queue to start again. Even the supervisors offered nothing more than the agent's would leave me on hold for an extended time period to force me to hang up. It gives me anxiety that I may have to ever go through this again.

Worst experience ever!!! This company lies to you and takes your money and they don’t even have the product to replace what you’ve been paying insurance for. I’ve been dealing with this company for over a month now to get a replacement for an Apple Watch. One time I was told they don’t carry them they won’t have them and for me to just go buy a new one and they’ll give me my money back in 10 to 15 business days. They only reimburse up to $429 plus tax less than $99 which makes it not $429 and not the cost of a brand new Apple Watch.

Went to US Cellular, he typed up the claim quickly. I was In and out in 15 minutes. The phone came in 2 days. I mailed out the old one in package provided at a FedEx location. Everything went very smoothly. No trouble at all.

Excellent customer service. The customer's service staff was attentive and courteous. Receive my replacement phone within the time frame as I was told. I am so grateful to have my phone back. I will recommend a friend.

My son dropped his iPhone 7 Plus causing damage requiring me to submit to Assurant for a replacement device. Upon receiving the device it seemed like it was working great at first. Within a couple days of use my son began complaining about the wifi being grayed out and not allowing him to connect to the wifi. I was on bed rest about to give birth to my daughter and by the time I reported the issue they told me it was out of the warranty period. I spoke with a product specialist with Apple who explained that the device was refurbished and that particular issue renders the phone useless. I just find this extremely shady, they had to have known about this issue and yet they collected my $175 and shipped me out a broken phone. What sucks is I was out that money plus I had to continue paying for the device since it was on lease to buy with US Cellular at retail price.

So I called Assurant to file a claim. They refused my claim and said it was a Metro issue. So I called Metro and after 56 minutes on the phone with them they transferred me back to assurant... Now I am back talking to you for an additional 36 minutes. You finally accept my claim. You tell me that my phone will be deactivated once my new phone is sent. So that happens and I actually get my phone within 24 hours. Then I go to activate my new phone OH BUT WAIT I have to activate it through my old phone that is now unactive FML. So long story a little shorter than actual story after another 58 minutes on phone with metro get old phone on to activate new phone. Such a ** company. Dont pay the $6 dollars a month if your time is worth anything more of a headache than just going to store and having them handle it. OH WAIT THEY CANT DO THAT.

My phone was broken on a job site. I called T-Mobile and talked to an Assurant agent and paid my deductible and assurant shipped my new phone that afternoon next day shipping. I'm extremely pleased.

My experience with Assurant was horrible. I paid to have a replacement phone shipped to me. The original representative told me it wouldn’t arrive on Monday so I gave them my work address and name so I could get it during the day. The phone never arrived on Monday so I called Assurant and they told me the previous rep. gave me the wrong information and I should have been told Tuesday as a delivery date.

Thank you so much for helping me with my ZTE Max Pro & it get the same one in the mail which I using to write this letter, it work wonderful! Thanks a lot for you guys! And you're making a difference! Thanks & God bless!

My device was broken and I requested a replacement. The replacement device you sent me was used and old looking when I was expecting better than the one that I have. Generally, I decided to cancel my service contract with you due to the replaced device and the way the customer service I got.

After going through the frustration of my phone being stolen from me on my vacation into Canada, it was a sigh of relief that I was able to get a replacement phone. The process in filing my claim to the approval of said claim being very fast and receiving a replacement phone helped to take a lot of stress off of this ordeal. For that I am very grateful for this service that is offered by Assurant.

I received the replacement iPhone 8 plus it took 2.5 hours of software update something that could have been checked before sending to a consumer I know that softwares are updated on a daily basis but this phone must have been sitting in your warehouse for a long time.

Lost my phone on 9/26/19. Filed a claim after my phone was found. I was told to refuse the replacement phone which I did. They received it on 10/01/19. I was told my phone will be off of the blackout list between 24 to 48 hours. My phone is still off and it’s 10/05/19. I paid my deductible and it’s going to take 10 days for me to get it back. Just paid my bill. Not happy with their service after being hung up on twice. I NEED MY PHONE BACK ON!!! PLEASE.

I went into T-Mobile and I guess I should have called cause all they gave me was your phone number and I knew I had insurance. But after calling the process of as super easy and done within 24 hours!!! Amazing.

It was a great experience, quick and painless! I recommend this service to my family members and friends. You guys responded really fast, provided the new unit and means to return my old one. Like I said it was a simple and quick process. Thanks.

Received my replacement phone quickly. Instructions were clear and easy to follow. Great, friendly service. Well worth the insurance premium paid. I would recommend this service to family and friends.

The phone I have isn’t worth 500 but I had to pay 250 because the wrong insurance was added to my phone should of only paid 144. The phone they gave me suck, can’t hear and the other person can’t hear me sometimes and the lady I spoke to was disrespectful.

I get an email saying that my phone has been shipped, it never arrived. I call numerous times to try to get my claim processed again. They tell me the only way to reach corporate who is the only ones who can file a new claim for me is to MAIL THEM A LETTER. IT'S 2019, PLEASE REACH OUT TO ME AND FIX THIS!!!

If I could give less than 1 star I would. Mobile klinik destroyed my 5 month old phone. I was referred to mobile klinik by my insurance company (Max Assurant) and was told my screen could be replaced by them by my insurance company (Max Assurant). I called and ordered a screen, when I went in to get it fixed it happens that they didn't have that as a work order but said they would figure it out, which had me concerned already, they changed my screen and when I went back in my phone worked, but my sim card no longer connected. The person who fixed it said there was probably damage to the board that connected to the sim card, even though it worked perfectly when I brought it in.

It was quick and efficient. Excellent services! We can our phone within two days. Your service is above the rest!. My wife is very happy with her phone. You also send us an upgrade because we had a G8 previously. We are going to recommend this. Our previous phone was cracked and we got a new upgrade!

Not please with when they was verifying my information. It didn't pull up my information. I had to speak to several representative and a T-mobile rep was on the phone and they couldn't verify my information. I had to call next day and my information was correct.

Assurant made it all possible to get my phone right away to me from the day I reported it to the day I received my replacement! and all of my info and contacts backed up with no issues. Thank you, Assurant!!!

From the first call to the last question, I received nothing but amazing customer service. I would 100% recommend using this service if your phone is lost or damaged. Everyone I spoke with was extremely helpful and EAGER to assist with the resolution.

The only issue I have is that you buy a new phone and if it gets lost or stolen you replace with a refurbished, not new. Some of these phones are a lot of money and if you still are paying on them or bought them new you should receive a new replacement.

I have dealt with insurance claims before and this by far was the easiest claim I have ever had to make. Customer service was satisfactory. And replacement equipment was timely. Meet all expectations!

I drop my phone replacer with my insurance. Send me refurbished phones. Size fine but different models than my original phone. I call associates, said whatever available replace. Why. I paid my insurance. How can’t have same model.

Absolutely terrible customer service. I hope MetroPCS by T Mobile changes to a better company. First, I was required to provide a copy of my CA driver's License (I had been a customer of Metro PCS for approximately a year) and Assurant failed to update the system to say my CDL was received. Second, I was given conflicting information. One customer service person (CSP) said my replacement request was denied without a reason. Another CSP said that my CDL was not received. Both conversations were on different days. Third, it took seven days just to get a confirmation they received my CDL and my CDL had been uploaded to them on the same day I submitted the application).

Samsung phone. I was really impressed with the insurance serve, the person I spoke with was kind, understanding. I received my replacement phone within 24 hours. I am so lucky to have this service. I give them a 10. Plus thank you for hiring caring employees.

The attention is so great and I have my device in 2 days. Thank you so so much, the old device is on the way and the person in the phone was so helpful and I understand all the instruction for the process. Thank you so much.

I was originally supposed to get a replacement phone from the T-Mobile store and when they took the sim card out they said the phone had water damage so they gave me the 800 # to call. I called them and they approved my claim with no problem. So I had a great experience with them.

My cell phone was destroyed after flipping my car. Assurant customer service was friendly but detailed. They were very fast at replacing my cell in 24 hours. They instructed me on the steps I must take. I could track my cell from when it left them to when it was delivered to me. No hassle from them at all.

The worst experience ever!!! After paying for insurance coverage for 15 years and never used it once, first I had to pay 100$ deductible then they sent me a broken phone. When I confronted them they did not even apologize and sent me back to tmobile to fix it. In the mean time I was without a phone for almost a week.

Speaking to the staff was irritating. At first I was told the claim was denied, then it was accepted. However the person was not fully aware of what was going on. He needed to "listen" occasionally instead of trying to guess what I was going to say next!! So, the issues could have been taken care of faster had he just shut up and listened for a change.

Sorry don't have order number convenient but I am happy with the service I got. I had a shattered screen and they did replace with a refurbished. The only reason I am giving a 4 star is instead of a 5 star is the deductible was pretty steep considering you also pay a pretty high premium.

Assurant made it remarkably easy to replace my son's damaged phone. Polite and thorough customer rep and service! Thank you for making this process quick and easy! Great experience and will certainly recommend to family and friends!

My husband was without a phone due to mistakenly driving off with it on the top of his car! The team was very understanding and helpful!! They processed everything quickly and efficiently. I could not have asked for a better experience!

They delivered my phone, did not notify me at the time I left the phone on the doorstep at 1 PM, got home from work at 10:30 PM, there was no phone. Made a phone call, they treated me like I was lying. Two weeks later still no phone.

I called in my claim at 1 AM in the morning on September 20. I called back in approximately 1 hour to report we had located the device and to CANCEL any report or replacement. Cancel means stop all actions, and there is no longer any problem. I have to say they were expedient at filing and trying to produce a remedy. Here are the details that made this a horrid experience.

The process went very smoothly. I haven't returned my old device yet as I am not sure but the refurbished device may have an issue or 2. The ease of your process is one other companies good learn from.

I have made the call 9/19/19 to file a claim. I received device 9/23/19. Except the small delay waiting for the replacement device I have to say I was completely satisfied. Filing a claim was pretty easy and painless. Not at all what I was expecting. I did have to fill details online after paying for it but I understand that you must have documentation from us. I was very happy you lowered the deductible payment which was too much before. It used to be $150 but now you charged me $99 that seems fair since we had an older model. This was my son’s line.

I find it funny how you have to have exact information pertaining to name and address when filing a claim but the person who helps file the claim can do poorly enter your information. When I missed my delivery (or when UPS said I did because I was home that’s why they didn’t leave a first attempt tag) my product was shipped over 20 miles from my home because the person listed my address as Carmen instead of Campbell and 60644 instead of 60622. In conclusion I had to find time to travel 45 mins from my home.

When my phone was found flattened in the street, I feared I would be out of touch with family, friends, and work for weeks. I called Assurant that evening. Amazingly, I had a new phone shipped the next day and arrived the day after. Communication was superb, with email updates and text messages on every step. I returned my damaged phone in the shipping container that delivered my new phone. How great to be trusted! It certainly sped up the transaction. I'll use Assurant for all my phones.

One of the best decisions I've made was to add insurance to my cell phone. I submitted a claim, the claim was approved, and I received a replacement cell phone. Everything was quick and easy as 1-2-3. Thank you.

I was able to call and start the process of getting a replacement phone without any delay. Thank you Assurant for your excellent customer service. My replacement phone is working fine and I am well pleased.

Very easy to make damage claim online Assurant.com. The claim sheets forms were so easy to fill and response was impressive. I got my new replacement phone within 24 hours. I would like to thanks everyone that works in this company for the great job.

I received the same Phone like the one that got damage and the responsed from the representatives I spoke with was excellent. The damage phone was also sent back. The way those representatives handle my claim. I can recommend more people.

My cell phone LG k10 was old and the charging port was damaged; it was missing a piece and I could no longer plug in to charge. Then Yasmin, the most helpful person at T-mobile informed me I had Assurant. I called Assurant right there and my replacement phone-upgraded Lg k20 plus was sent to me the very next day! And then Yasmin at T-Mobile helped me with SIM card! Thank you Assurant and T-mobile - what great joint cooperation!

When a client calls and tell you they have AppleCare coverage you are not to do a claim and waste days to close it because you opened it by mistake in tmobile claims as oppose to the applecare portal. Horrible experience! You guys opened and closed my case for days instead of realizing that you have several units. It was then fulfilled by just calling a different Assurant number without the history, see Your Claim Number: **.

I do not appreciate you guys sending me a defective device and then making me wait for another as if it is my fault you guys failed to test the device before sending it. I am on week 3 without a device and very discouraged that you guys charged my card $100 with no working device available to me. Service with you guys for the first time is horrible and I will never go through you guys again. Thanks, for the inconvenience and stress while my due date to deliver a baby is near and family in Chicago.

The phone is quick and easy. I will recommend to anyone and everyone I know comes in days. Me and fiancee love using Tmobile. Our whole family uses the service. I sell cell services but not if you have tmobile account.

Broken cell phone replacement. Great customer service, fast response, clear to the point info, customer service willing to help with any problem or issues needed to be resolve, easy to process online. Thank you, For all.

He gave me all the information I needed, so could understand what I need to do once I receive my new phone. He gave excellent customer service. He made sure I knew when I was getting my phone the time I would need to return my old phone.

I had difficulty setting up my new phone, so I had to go a T mobile store for assistance. (Transferring Data etc.) My intention was to mail the damage phone soon after the reps assisted me with my phone. Unfortunately, I left the prepaid envelope (without the phone) in the store. I am afraid they took it as trash and threw it out. Can you please resend the envelope to my address without me being penalized?

My daughter dropped her phone and screen was shattered. Opened the claim with Assurant and they sent me through Apple care they said I have. On appointment day the authorized repair facility rep told me that I have only a limited warranty and the only way to replace the screen is to pay in full. Called Apple and they said that I have an Apple care, Apple rep set another appointment on the following day for repair. When I arrived to the facility they told me that I have only a limited warranty so no repair can be done unless I paid in full around $180. Frustrated called the Assurant again and explain what is going on that they sending me back and forth. Finally I was able to set the device replacement day through Assurant which was on the following day but after I paid a $100 deductible. To say I am 100% satisfied? Not really but the bottom line is that my daughter’s got a phone replacement.

I received a phone, was so excited to use it but I couldn't get it to work properly. I took it to Tmobile and an hour of set up and updates it still didn't work. I sent this device back and still havent get a new replacement phone or heard back from you.

My replacement phone was clearly defective as soon as I started charging it and powered it on. The 180 day warranty information doesn't even include instructions on how to get support if the device you paid good money for ($100) and were sent is broken. Terrible customer experience.

I was told I would receive my replacement phone next day since I stated I work with my phone and needed it asap. 3 days later with no notice or email, I call to see what's going on. I get told I was put on a hold. No reason was given to me, was told by I should have taken care of my phone better and that I just have to wait. Spoke to supervisor and the service got even worse. I pay for a service, not to be lied to or treated like garbage. I missed out on at least $512 due to the fact that I work with my phone, as I stated when I first made claim. This won't stop here. I sent complaint to consumer report. You should train your employees on the simple concept of... CUSTOMER SERVICE! You guys will never get a penny from me again.

When I filed my claim everyone at Assurant was extremely helpful. I was told my replacement phone would be delivered in 2 to 3 days. I was very pleased when it arrived the very next day. Good customer service all around.

I received a phone that does not function properly (2nd time), I shipped it back and I am still waiting to get the other device it has been more than 2 weeks and I am still waiting... The service is really bad. I certainly don't recommend this company.

I literally had my phone stolen a week after buying it. I was so upset but the claim process is so easy I didn’t have to stress about that part. We were able to watch the video at 7/11 and see who stole my phone and the manager was able to recover my stolen phone. I called Assurant to ask if I could be credited back my deductible if I sent back the phone because it had only been 2 days and they said yes. Lifesaver as I had gone negative to pay the deductible. You guys rock!!!! Easy process and amazing customer service.

I’m waiting on a return label to return this phone. I just received this phone two weeks ago and my screen is green. I called yesterday And since I’m still under the 90 day warranty they advised that they “Josh” was going to get a return label within 24 hours!! I don’t know if it will happen because they gave me really hard time. They even took it personal and kept me hanging on the phone for about 30mins (the second time).

Not happy at all. Phone has been lost during transit and phone has not been received and it as almost been a month. Process for tracking a lost device is way too long. I would rather just buy a new phone than to go through filing an insurance claim with Assurant. I will never do this again.

The representative was very helpful from start to finish. Pleasant and confident and knowledgeable. It was a pleasure to someone that could assist me in a timely manner with good direction and instructions.

It's been close to two weeks now without my replacement and no update as to when I'll be getting one as the company they hired (UPS) delivered it to the wrong location. Customer should be more of a priority, should have sent another device and taken it up with UPS instead of making me wait forever and a day, and incessantly sending emails for reviews.

I think the whole deal was very unprofessional. I could not even understand the woman that was talking to me because her accent from another country was so heavy I couldn't understand her. And I don't know why you charge me $50 deductible when the phone is only worth $150, I have paid for this phone 5 times every time I make a $5 donation every month. I will be terminating this insurance today.

Filing my claim was fast and easy. I filed online and I knew within minutes whether or not the claim was approved. My replacement phone was in my hand within 48 hours. My deductible was reasonable. Would definitely recommend to friends and family.

I received my replacement phone; took it (unopened box) to the T-Mobile store. The representative was very nice. As the tried to transfer information from an old phone I used, awaiting for replacement phone, the NEW IPhone froze several times and we could not shut the phone down. When we finally got the phone to operate, the rep called Assurant to inform of the issues with the phone and I was referred to Apple. This was a INSURANCE issue and if I could give ZERO stars, I would! I’m

I was told back in August of 2018 I didn't qualify for my replacement phone. I had to wait. I I ask several agents will I be able to receive my phone back in August 2019 as I was previously told. But when August came I was shot screwed. I'm still paying off on two phones I dont physically have. I'm so over the crap insurance. What do I have it for? It's just nonsense. I highly applaud with T-Mobile and Assurant. Nothing but a bunch of crooks. The consumer doesn't come first. I'm so over all of it. Nobody has the right info and the consumer pays. There has to be a lawsuit there in the cracks. Ripping people off. You should be ashamed.

Excellent customer service. Would recommend to a friend. Phone arrive on time. Friendly courteous staff. Very helpful in meetings my family needs. Hope their business here will increase from treating their customers perfect to having all good review which I did think about.

Replaced my damaged phone. The ease of the replacement process was simple. I was pleasantly surprised at how quickly the process moved and how helpful the entire staff on both ends were handling my case. Thank You!

This have to be the worst company MetroPCS has chosen. Cracked my phone and then they hit me with "we need to verify your information, is going to take five days." Yeah right! Took them two weeks to verify. Once verify they sent me the wrong phone device so nothing was working once activated. Called and was told I had to send the device in order to get my correct phone. Lady said it will only take "24 hours to 48 hours" to confirm the shipping. Called now after 48 hours and they have the nerve to say "sorry we still haven't received it." Going to a month on Friday without my phone because of this company.

Had a terrible experience dealing with this company. Wish I knew I was going to be sent a crappy phone when I started paying the insurance. Never again! Customer service was not helpful and made those terrible incident even worse!

I do need write review because I feel frustrated and bcoz people to be aware of the fact that when this company says replacement then IT'S REFURBISHED - which they don't tell when you get the plan. I got my replacement phone about 120 days ago and now when it's not functioning well, I called and they said "Ohh bcoz you are over 90 days we can't do anything." Very bad experience with this. I recommend because you go with this company check you options bcoz you still have to pay $129 for the plan which is not worth it if you get refurbished phone.

Process was simple and expeditious. Replacement device arrives amazingly quick and simple process to return the damaged device. Great communication and coordination throughout. No negative feedback to provide - it was a great overall experience.