Assurant Phone Insurance Reviews

The person who attended new was so responsive and cordial... took care of everything pretty fast given the situation. It was a young man so educated and very patient. He was also very courteous. I was very surprised! Thank you for everything... this was MY second time.

Went smoothly but had a bunch of problems with LTE and SIM card when I got my replacement device. However, those problems were all addressed and fixed quite promptly. The only qualm I had was in the beginning, when, for some reason my claim wasn't being approved. But overall really good service from Assurant. I will not be needing to go back to the Apple store again.

Customer service is really helpful. They work fast and they really care about their customers. They ask normal simple things to help you get a new device... I'm very happy I have Assurant with my company and the price to pay it's good for us to get our new device.

I used this service to put in a claim for my broken phone, everyone I talked to made the experience as easy as possible. I put in my claim and paid in the same day and had my new phone within 2 business days. The whole process was easy and straightforward, it was a pleasure working with everyone who helped me. Thank you!!!

Experience was good. I received the replacement phone in the time specified and have no issues using it for a week now. The damaged phone was sent back and received in literally two days. I would recommend the service to anyone.

The representative understood how upset I was with my new Note 10 screen cracking and reassured me that a new device would be on its way immediately. The Rep also reminded me that the Google assistant would help make phone calls from my phone book. not having access to a screen makes using the phone very tough. Thank you for your immediate response and making the exchange process easy.

The process was quick and not confusing. I still am not pleased that I had to pay for the deductible for a minor flaw in the phone that wasn't even the cause of the malfunction. Your device turned into a useless piece of glass and your store employ was less than forthcoming about the 100.00 that we ended up spending and made us pay a "past due" amount on the account that had already been paid via payment arrangement so we ended up being out 300 dollars. If y'all's service wasn't so inexpensive I'd drop the company altogether. Y'all have messed up our billing multiple times a year for some reason or another since we've been with you guys. That said, I am grateful the issue did not turn into yet another headache. Thanks.

Assurant took care of our phone replacements without a hassle. It was easy to just call them, file a claim over the phone pay the deductible and BAM the replacement phones were shipped in no time. Love the service. Representatives are very supportive and friendly.

I got mistreated by this company as a customer. Been with this company for a while for me to get this kind treatment. I would love someone to reach out to me or review the calls and they really need to do better.

Details for coverage include a charging cable, but I did not receive one. And the replacement phone costed me a total of $136 including deductible and activation. Had to take new phone into the Metro PCS store to activate!

Nice smooth transition. Assistant agent was very helpful and I received my phone the next day after I made my Payment. I always tell everyone insurance on your phone is worth it. Although for as long as you pay your insurance no matter what you should be able to stay insured even after 2 claims. That's the only unfair practice I feel Assurant has. Thank you.

Everything went very smooth and on time. My new phone arrived the next day. Thank you very much for handling my claim quickly. My new phone is up and running. I would definitely recommend carrying the insurance for phone replacement.

I made a claim on Monday October 7th. I did not receive an email or call for two days. When I called on Wednesday the 9th I was told my phone was on backorder. I received an email on Friday the 10th before 3:00 p.m. but didn't receive the phone (a different one than the phone I made a claim on) until Tuesday, October 15th. I am not very happy with this experience.

I accidentally broke my phone's screen. The whole process of submitting a claim and sending my broken device back was the easiest I have ever done. I would recommend this to anyone who needs a phone insurance.

Received reimbursement on October 16, 2019. T-Mobile staff thought my cellphone was broken. Turn out only the ZAGG protective glass screen was cracked. Thank everyone for all of their help, with all of the confusion of this claim # **. Job Well Done.

Great experience with Assurant, no haggles and excellent customer service, my claim was handled in a timely manner. Would recommend company to anyone with the need for cell phone insurance. They also have a fair deductible considering the price of a new phone.???

Excellent phone operator, well educated, responsive to my problem, excellent response time, same-day problem solved, new phone shipped and received in less than 24 hours!!! Very pleased overall with the insurance plan and response.

I was on the phone maybe 5 minutes, the lady that took my call was amazing and friendly! I definitely appreciate the friendly and quick help. I would recommend Assurant to anyone! This service is definitely better than the last place I had insurance with!!!

I am extremely dissatisfied with the service I received from Assurant. When I first called in the first rep told me I would have to wait 10-14 business days and I even spoke to a supervisor. Yesterday I called and was spoken to very rudely. Was told that I don't understand what she was telling me and made me feel like I was dumb and the tone she took with me was terrible to be working in the customer service industry. I was interrupted and when I asked for a superior I was sent to T-mobile customer service. I asked for corporate's phone number and never received it.

I did make my claim and I did get new phone and return old one fine. The issue is that you charged me 2 times at $175.00 each time overdrawing my account and never returning my calls or e-mails regarding this issue. I had to do all the calling and getting upset. Finally a lady said I should have the $175.00 back soon but will not be getting the $70.00 in overdraft fees. Thanks to your mistake my Geico Company had to do payment by phone.

The representative was great. Got my order done very quickly. Overall really loved the experience with Assurant esp since you the lowered deductible cost. Helps a lot since I pay 15 per month alone on the insurance.

The process was smooth & quick, the representative was helpful at all time. I had a great experience over all. I get a newer phone due to my Samsung s5 it's no longer on existence, they send me the Samsung s6 and I like it. Thank you very much.

I have purchased insurance from your company for at least 2 years and this claim experience has been an absolute nightmare. I made a claim on 10-1-19 via the automated system and by accident entered that my phone had been damaged when in actuality I was the victim of a theft on 9-26-19. When I realized my mistake I immediately contacted your customer service dept and reported what had happened. The response I received was that there was nothing that could be done other than send the replacement phone back, which I had received, and start the process all over again. Never mind that the deductible would have been the same for a stolen phone claim as that of a damaged phone.

Excellent service. Answered all my questions, shipped phone quickly. I was able to chat with someone immediately when I had a question, and he answered my question. No need to wait on phone to get connected.

Dealing with customer service was given false information and the customer service representatives were very rude. In the future it's very possible if we have broken phones we will just upgrade or JUMP into other phones rather than deal with this...

My tech support lady was awesome, efficient, friendly, thorough. I wish I remembered her name. Easiest and friendliest quickest process ever - from process to receiving phone! She deserves s raise or promotion???

The Customer Service Representative was very kind, knowledgeable, friendly and guided me through the steps. I received the item the very next day, it was a surprise. I recommend this company to anybody who has an issue with their phone. Even the deductible price was not that much.

Excellent customer service. Swift response to your needs. Timely delivery of replacement. Am glad I chose Assurant. I received a brand new device with its accessories and didn't have trouble returning the damaged one cause they made provisions for that as well!!!!

I was originally told I didn't qualify for a replacement Device. After a second attempt with the assistance from a Tmobile representative I was approved. I received my Device the next day however it is horrible. I have purchased several new Samsung fast chargers but it still takes at least 3 hours to charge and for some reason I continue to get the water in charger port message. The new device they sent is having the same issues as the replaced phone. I don't understand why this is acceptable.

They sent me a phone that did not even turn on. The phone was obviously refurbished. Dirty and seemed like they just sent me a phone someone else turned in. I am still awaiting another phone. The phone company says that it is the warehouse discretion whether the phone replacement would be with a brand new phone or replacement. This is Unacceptable. If I paid my deductible and insurance it should be a new device. This experience doesn't deserve a star.

Miscommunications between Assurant and TMobile. Horrible experience however representative at Monroeville, PA store was most helpful but unable to resolve to this day! Supervisors at call center provide information that is not accurate to Assurant. Training is very much necessary. Many failed attempts and frustrating visits to store location from call center and corporate misinformation!

Assurant not only did not deliver on its promise, to provide an undamaged device within 1 business day, but gave us the runaround and DESTROYED the memory of my daughter's birthday FOREVER! We've been paying 11.99 for insurance for 3 devices via Tmobile for over 5 years. My daughter's S7 shattered on a Sunday night, a week before she leaves for her first trip to Europe for her birthday. She calls Assurant and this cheery lady tells her that they'll ship her a new device in 1 business day and they're upgrading her to an S9. Seemed like a dream until Tuesday afternoon the S9 arrives with a black blotch on the screen that doesn't light up--internal damage to the screen.

Thank you all for your great customer service. The damaged phone has been returned. This was a great experience, everything was very easy to handle and you all provided me with everything I needed. Great job!

Customer service at times were ignorant and unhelpful. Had to wait 8 days to receive a phone that was different from my original. Overall experience was HORRIBLE! If I could give zero stars I would!!!

Went pretty smooth other than wasn't aware I needed to submit a current phone bill for a day. I didn't receive any notifications that it was needed. Only when I checked the status of claim I realized more info was required.

I filed my claim. They failed to tell me they had no stock. I waited. They gave me a cash out option. I went and bought a watch and submitted paperwork. Weeks later still waiting for reimbursement. I’ve done everything asked of me.

Helpful and informative in replacing my son’s iPhone. I had an issue with giving them his current address and they worked it all out and he received his new phone as expected. The assistance was friendly and everything went as informed. Thank you!

Well service wasn't the best. One you guys turned me down. So I had to reach out to Tmobile to help me and 2. after you guys turned me down, you guys did not give any type of way to respond and ask why or how I can fix my turn down.

Customer representative tell me I was eligible for next day delivery and I was the whole week without phone. I work with my phone. I couldn't work for a whole week and I lose 1,500 of paychecks that I didn't got pay for. All my bill was postpone because of you guys. Thanks but no thanks. And by the way I almost got fired from my job.

I sent you a request to replace a v20 telephone and you sent me a v30. The v30 did not fit in my otter protective cover because the v30 is smaller. I talked to one of your clerks and he basically said that was the way it was. You owe me $65 for a replacement cover.

Phone started messing up and Assurant was awesome and got my new phone to me the next day. So happy to have a phone that don't turn itself off and on and that has a port that works perfectly. Thanks Assurant for your help.

I had a broken phone, set a claim in process and had my phone in two days. I appreciate the expedited experience. Usually it takes forever, but the process has definitely gotten better over the years. Thanks again.

Type of loss: Physical damage to phone. Agent who assisted w/ my claim was efficient, tactful, patient and very well versed on replacement of damaged equipment. I've been with T-mobile since 2004.

I was walking my son to school and my phone fell out of my pocket and shattered. My entire business is on that phone and I needed a replacement ASAP. Assurant handled my claim and sent me a new one the next day. Very pleased!

Broke my iPhone 8+. I had 360 not basic at the time it broke. I was not given the 99$ option. Was told I had basic and was only covered for a refurbished phone. I went ahead that day and bought a brand new phone. Returned it within my grace period. I took my phone to an outside source and got it repaired.

I started my claim on 9/15/19 for an iPhone X 64 GB. The next day I received an email that my claim was denied because it wasn't covered at the time of loss. I've paid for insurance since I've had the device. I contacted assurant and the customer support rep said that I chose the wrong GB Iphone. I know this isn't true because I received the email with the right GB. The representative then said he/she would get my claim started and that it would take 2-5 days for it to get approved. I asked the rep if he/she could do anything to help speed up the process since this is a mess up on assurant's end. He/she told me there was nothing he/she could do. I then had to wait until the end of September.

Very satisfied. My phone just stopped working. Couldnt turn it on so I called the insurance number. Gave them the information that was needed and the next day a replacement phone was sent to my home. Arrived the next morning with easy instructions to send my old phone back. Love my new phone and appreciate the great customer service.

When I called about the phone problem I was treated professional & polite. They didn't hesitate to process my claim & my new phone came 1 day later. I was very pleased that they moved so quickly to satisfy.

I’m very impressed and thankful for the service and quick response I got from the Assurant phone insurance. The system is a simple step by step follow claim which is as easy as making a call. I’m impressed with the ease of making the claim and thankful for the quick response on obtaining the replacement phone. Thank you very much.

First call: started the claim, rep told me they have billing info on file, they end call with "you'll get it in a few days". Second call: it's 17 days (?) Later and I still haven't received my device. Apparently they did to process the payment. So I give them a card number to do it. Ok, should receive device in a few days. Third call: WHERE IS MY DEVICE? Payment didn't go thru, we have to resubmit. AND NO ONE CALLED ME?! They process the payment again. Super lame reps if they can't complete this process in ONE call. For real.

My granddaughter's phone was dropped and shattered. It was replaced in a timely manner after paying the deductible. When we received the new phone you sent a box to mail the damaged phone back. Very clear on what to do.

I do not have an account with Assurant. I keep getting emails addressed to 'Donna'. My name is Jennifer. I called to tell them of the mix up. I keep getting emails. I have Donna's account number, phone number and could have re-routed whatever it was that was going to Donna to another address. I have no idea how they have my email address. If I was Donna, I would be livid.

I'm excited about how the quick turn around was for this replacement and I appreciate all the customer services reps that assisted in this process. The return process was very easy as well. And I was able to get my daughter back on track with her phone and her safety means the world to me.

Metropcs' last insurance company did this too me too. The LG Stylo 4 won't dial bc the screen turns black. They replaced this exact phone 4 times before I finally gave up. You've done the same now. Send me the new LG Q7 RIGHT NOW! NO REFURBISHED: **. And I'm not giving you my CC or calling again. Just send it. The new LG Q7. The Stylos are broke, all of them.

Not very satisfied. The representative filed the claim incorrectly. I had to wait additional time for a replacement and the representatives over the phone were rude and even hung up on me even though they made the mistake! Very unprofessional!

We paid for the replacement phone. Was told 24hrs we will receive it. Today is 10 days and UPS can’t find it. I called Assurant and I was told they have to start an investigation!! Wait 10 to 15 days. In the meantime no phone and out of pocket $150. When I asked for supervisor they told me they can’t do anything!!! Come on I paid for a service. It’s not my fault your courier lost it...

Great experience. Steps are simple to file claim, approval response time is quick, and it's in your mailbox within the next day or 2. The replacement phone is like new or new. No issues with it.

I received my replacement phone and all was well. I returned my damage phone in the prepaid shipping envelop that Assurant provided. It was returned 7 days after receiving the replacement phone. About a month later I received a note stating they had not received my phone back. I called and and assured that they saw I had returned the phone timely and not to worry. NOT TRUE. My phone state in transit from the USPS from July 18th to this date! I was charged by TMOBILE 400.00 for not returning my phone. I called TMobile and Assurant with no resolution. I have to file a claim with the USPS and do Assurant's work for them.

I received Assurant cell phone insurance via T-Mobile. My phone broke on Thursday. I filed my claim and paid $99 on Friday, expecting my phone on Saturday. I asked about shipping, and would have paid even more to get the replacement. I was told once the claim was approved and processed I could change it, which was a total LIE. My phone will arrive Tuesday by 5:30, so I will be out of touch for 5 days! Assurant asserts they ship 2 business days, so I should have received it Monday. UPS says it’s going via truck, because “cheapest way” was what the sender selected.

Wonderful service and friendly people. ❣️ Prompt responses and service also very helpful with setting up new the new phone. Very happy with all their service and help through all this. You made it an easy transition from one phone to another. Thank you.

My phone was stolen and I received amazing assistance in retrieving a new phone. Everyone I worked with treated me with respect and got my phone and contents to me in about a day. I appreciate everything they did for me.

Assurant is an excellent phone insurance company. They were quick and efficient and had my phone sent out immediately. I was very pleased with their service I would recommend them to a friend. Thank you.

My daughter's phone was having problems with shutting down after it was dropped. We had to file 3 claims and get T-mobile involved to prove I was paying the insurance on my phone and my daughter's plus the second rep said the only phone choice was red. I’ve been a customer for over 20 years and have never had so many problems. It was finally resolved but it appeared they were just trying to deny my claim. I feel sorry for people that take them for their word.

Replacement phone came quickly. Customer rep was nice. It is an iPhone 6 Plus which is a 4 year old phone. I believe Assurant should be able to accommodate customers with the choice of different color phones or even a minor upgrade to an iPhone 7 Plus.

The claims process was quick and easy. Received cellular phone replacement next day. Phone's appearance look new. Would definitely refer family, friends and colleagues to use Assurant to all for their cellular phone replacement insurance.

My experience with Assurant has been a pleasant one. I have had this insurance for many years and the process was smooth and easy for my claim. I would recommend this insurance to anyone who wants to work with a reliable company.

My Assurant agent was wonderful. Extremely professional and empathetic. She was simply outstanding so please commend her. I went to the T-mobile store and the agent there was not customer service oriented even though no one else was in the store. He told me to call Assurant and I said how I don't have a phone! He gave me the number and said I could use the store phone and then totally ignored me and started watching TV.

Fast and easy. NO hassle insurance. The team at Assurant handled my claim professionally. My claim couldn't have gone smoother. I received my phone next day and it was the exact same make and model. Thanks Assurant!

I filed a claim early Afternoon at a T-Mobile store and spoke to a representative via phone. Was assured it would be overnight. I didn't receive my replacement phone for 2 days. Totally unacceptable!!! I should have had my new phone the next day.

The table would was not reading the sims card. I went to the Tmobile store and was told that the table needed to be replaced and to call Assurant. I called and the customer service team was wonderful. The replacement came in 2 days and it was excellent.

Excellent. My screen cracked, so I got a new phone in a day. I received it in a box that also brought a box with a prepaid label. Customer service was very good and explained me every detail about the process.

I filed my claim due to my device having a software breakdown malfunctioning. The service rep was great helping me with getting my claim set and I want to thanks Assurant for everything that they done for me.

Excellent service and customer service. They are fast and efficient. The sending of the new equipment was quite fast. The attention by phone was excellent. There was no problem or complications. 100% recommended.

Filed claim..They took my money. Called on claim to see when phone would arrive. They said it was backordered and did not know when it would ship..Asked about sending comparable phone they said No. Contacted Us Cellular. They were on a 3 way call with me trying to get a phone replaced also. A No from them and told them they did not know when it would ship.

The phone replacement was fine. I did not receive a new phone charger and to get the phone activated was a nightmare. Should have been a smother process!! Had to go to several different unnecessary channels to get the replacement phone activated????

My son reported a cracked screen on his phone. He didn’t know how it happened. I made this transaction over the phone and it was smooth and hassle-free. I’ve had to replace other phones in the past, and this experience was just as easy as the previous ones were.

I put claim for my phone and get malfunction phone that not turn on and can't charge. Return that phone and wait for 10 days to get other phone and still waiting for phone. I don't know when I get that phone it work or not. Miss lots of calls and appointment. No contact with anybody. Bad service specially bad phone representative don't have information about anything and helpless.

I broke my cellphone and I call you. You’re very responsible and just send my phone really fast. I got in the third day. I was just one day out of phone. I send you my broken phone back to you and the prepay box that I receive with my new iPhone. Just want to tell you thank you so much.

I called multiple times and was told that my phone was new technology and that's why my phone wasn't in stock. My phone model is a year old and there is a new model out already. It was very disrespectful. In addition, my phone toll over a week to process and nobody had any information about when It would be in stock. It seems like this company is not run well and filled with incompetent people.

Replacement phone arrived next day. Satisfied with the experience. No problems with customer service. Would like to know whether my new phone is still insured by ASSURANT? Please contact me and let me know. Thank You.

It was easy to file claim online, faster than anticipated time for approval. I filed my claim one night, by mid-day, the next day, my claim was approved. Getting a replacement was fast too, very pleased with service provided.

I can't find the order so I used the CLAIM number instead (**). Anyway, Aaron handled my call so professionally and was very courteous. He answered all my questions and we received the replacement phone the day after I filed my claim.

The Replacement Phone that I had was stolen. I ordered another Replacement Phone that I paid the $50 co-pay for. It came, and it is Great Phone. Thank You very much for your help. I need this phone. I have no home phone. This is my only form of communication with family and Doctors.

Everything went well as far as a quick order of my replacement phone, except my name got misspelled. I would still use them again for future cellular device mishaps. The phone got to me the next morning.

Broken screen on phone. Called Assurant, replaced phone next business day. Excellent service. Claim was handled in a timely manner. Everyone was very knowledgeable and friendly. Excellent service. Would use again.

Had good experience. Could have been better. Reported a stolen phone, was replaced through the insurance, just paid deductible and was shipped to home. Device was defective. Not sure why the next replacement phone had to be sent to the store, where I was charged a fee. Could have saved a fee and trip to store if all sent to home. Aside that inconvenience, we now having a functioning replacement phone.

I contacted T-Mobile my service provider. They referred me to Assurant with whom I have the insurance coverage on my mobile device. The entire experience was flawless. They replaced my device with one that looked like it was new, although they said it was refurbished. A prepaid envelope was included with the shipment to ship back the old device. What a wonderful experience!

Phone came on time, but $50 for replacement Coolpad that is no longer sold was too much. Please send me the $35 dollar refund, because the replacement with Metro is $15. So send me $35. Thanks, MKeylida

I had 2 claims within 4 days. I was trying to reunite with my daughter that has been estranged for a decade when someone snatched the phone and ran. You approved my claim and sent out the new unit in 24 hours. 2 days later going to meet her when some kid snatches my new phone and runs away. You guys saved my birthday and my hope to see my baby girl again. Thank you for being there.

The whole claim was taken care of with one call. I received a replacement phone within 24 hours and had all my stuff transferred to the replacement phone too. Good job. I was extremely happy with the speedy claim results. Once again, Good Job.

Service was very quick and accurate, thank you very much, along with being very understanding and caring. I wish to be and continue to be a customer. Also, I will share my good experience with my family and friends.

I got charged 337 dollars for the 2 phones I sent back. FUNNY. I called and they apologized because one of the two devices was NOT scan on their end but the second was not received. SURE I can TRUST that. Now I have to WASTE my time to go without any information (tracking device, model etc...) to post office to put a claim. OH THE representative said she can not email me the information... WONDER WHY....

Requested my lost phone being replaced. The processing period was long and complicated. I was asked to send copies of back and front sides of my credit card. The website was not taking copy of the back side and kept giving error message. I had to call several times to get it done another way. It took almost a week to be approved and, then replaced.

My experience with Assurant was great. We had one hiccup but the rep made sure to take care of everything as described. I would definitely recommend to a friend I have, never had anybody issues and the product come as described.

It took awhile to get the replacement phone but overall it went well. They could have asked for everything at once to make the process go a little faster. The representatives were courteous and helpful.

I should honestly sue you guys for how bad you ** me over. You never replaced me with the original form and the phone you gave me wasn't even close to being as good. What kind of claim and customer service is that. I'll be sure to spread the vfc word on how horrible you guys are!!!!

Sent me a new phone, and it was relatively hassle-free, although my phone was stolen on a Thursday and didn't get a replacement until Monday evening. Assurant didn't process until next day (claim was filed at 9:00 pm), and since they don't have Saturday delivery, I had to wait the entire weekend and Monday to get a phone. For the ridiculous $250 deductible, you think they would have Saturday delivery option! A little frustrated with the high monthly charge, the high deductible, and the fact that it took 4 days to get a replacement phone.

No hassle in transition, from start to finish all personnel were extremely pleasant to work with, thanks for your help and support. One more thing to say about my experience with Assurant Phone Insurance I'm so fortunate to have a good relationship with this company.

Thank you for your width and speedy service. I was pleasantly surprise at how smooth things went when I made a claim. Everything went fast with no problems. I will highly recommend you to anyone.

I am very disappointed with the Assurant customer care. I have filed a claim, on 10/10/2019. I had to upload the driver's license copy of the main account holder in my T-mobile line. After uploading and filing a claim they said that it will take 24 hours to finish the claim and a new device will be sent back to me, but now again they are telling me that it will take 3-5 days to review the application. Which is really horrible. I am in a situation where I am not able to do anything without the phone. This was the first time I lost my phone and I have been calling Assurant customer care and no one is giving me the proper information on my claim. Kindly anyone from Assurant, please look into my claim.

I had a great experience. The representative who I spoke with on the phone, Randy **, was professional, caring, knowledgeable, and experienced. She empathized with me and worked to resolve my issue. She was an asset to your organization and I feel that Assurant is a better business because of her. Thank you for your assistance and I will continue being an Assurant customer for the foreseeable future.

New phone was sent overnight and was in great condition when it was received. Very satisfied with the experience during a stressful time. Also appreciated that there was an included envelope to send back the broken phone. One less hassle.

My phone wouldn't hold a charge and they were quick to send me a new phone. They only charged me $50 and the phone was overnighted at no extra charge. They also sent instructions on how to get the phone started.

I think your insurance is way overpriced. I pay $14 a month and if I have my phone stolen then I have to pay a $249 deductible only to receive a used phone. Doesn't seem right, it was very very difficult to navigate through your claim system or ever get an answer from the right dept. I did receive my phone right away though.

Took over 2 weeks to get a phone, I had to expend $1350 on a new phone. I could wait anymore. I use my cell for work, every month for my insurance. REALLY SERVICE IS THE WORST. I SHOULD CANCEL THIS SERVICE FOR MY 8 lines.

Did not receive my phone. And I am unhappy with this service. It been 9 days, since I submit the claim. I can not use my broken phone. I called for 3 times so far to get my phone, but nothing happened so far.

Easy process all around, quick, and professional. Especially liked the fact that it was a one shipping for my replacement device. Hopefully, I do not need this service in the future but happy to know I got a great company that helps.

I was having problems with people not being able to hear me but I heard them. I called in with my problem and the customer service person was very helpful and nice. I had my replacement phone the next day. Thanks, Assurant for great service.

Our experience was to stressful so we canceled Metro and went with Verizon. Please have a great day. We no longer need your service. It was not worth the 50.00 copays. We were sent a phone that won't work in our house. But we did pay 50.00 so we will keep it to use for 911 only.

This was great. After I made my claim and gave them all the necessary information it was approved and they sent my replacement immediately. I would use them again and or recommend them to family and friends.

Replacement phone is not as reliable as original. Google play store along with several other systems randomly stop working. Don't understand why a phone that was supposed to be brand new refurbished from inside out has system problems. Someone or something should be done about it. This is not the first time that this has happened. Went from a Note3 to a Note4. The note4 was sent with a faulty battery. Sent in note4 for replacement was sent Note5. First Note5 had bad cellular antennas second note5 was shipped without an operating system. Third was just a piece of junk couldn't hold Wi-Fi or cell signal and eventually just quit working.

Did you know that when you buy a new phone and get phone insurance the phone is not actually covered? I purchased a new Galaxy s10 Plus this year with phone insurance. At the time the T-Mobile representative only told me of the benefits of the insurance not that the phone line was covered. I lost the phone and filed a claim which was denied. After filing an appeal Assurant insurance said that I should have read the contract because only the phone line is covered, not the phone. There was not help from T-Mobile. This feels like a scam just to make more money for the companies.

My phone inadvertently got moisture in it and the staff at T-Mobile in Westfield Ma were extraordinary in helping me with it. They were very friendly, courteous, and pleasant to work with. I don't know what I would've done without them!

My phone was shipped next day air, in perfect condition and with no problems at all. It also arrived in time enough for me to go out of town and be able to actually take pictures While at a family member’s wedding.

Everyone was pleasant and everything went as said. Had a little trouble converting info from the old to the new because of the sims car but the Xfinity store was able to take care of that. All in all, it was a pleasant experience.

The entire process was relatively seamless, the agent was thorough with her questions and her expertise was superb. I was left with the feeling that Assurant really cared about my concern and I’m glad to have a chance to use them. One point of concern thou, I pay monthly for the insurance and when I use it I have to pay again? That doesn’t seem fair to me.

I never used insurance cause I am very careful with my phone. When my phone dropped in the water, I called the insurance company and they helped me right away and didn't have any issues sending me a new device. I am happy I am with Assurant and I have peace of mind if something ever happnes to my phone again.

The phone was prefect and came in so fast. Thank you so much, you saved me so much money... so worth having this insurance. My son has a iphone8 plus and it was easy to call and get the replacement and easy to send back the damaged phone.

I was so glad I had insurance when my phone was stolen. I received a replacement in time to go to a wedding in another state. SO HAPPY. I have used Assurant 3 times now and always with the best results possible.

Replacement of my stolen iPhone was quick and trouble free. I would recommend to everyone. Insurance is so important with all devices. You never know when your devices could go missing without warning. It nice to be able to get a replacement to stay connected with your loved ones.

I received the replacement phone quick enough, the next day, so the service going through that process was really great. The phone however has worse reception in my home, than the broken one did.

I filed the claim for damage phone and received the replacement within few days. The real issue started when I mailed the damage ph. within the time frame given under 10 days. Few weeks later I received a letter from Assurant that they haven't received the phone. When I called they told me that it looks like it is still in transit. Told me to call post office. Post office informed me that it looks like the package is lost and I need to file the missing mail claim. It takes 60 days to research.

After filing my claim on 9-26 and having to wait until 10-2 until it was approved my phone was delivered with NO SIGNATURE required and left at my front door! I did not get it. I called you all to let you know I did not receive it. Was told an investigation would be done that would take 7 days. When I called today to check on update I found out no investigation was started NOR was UPS contacted! This is HORRIBLE. Absolutely trash that it’s been 8 days and NOTHING had been done!

I called and canceled my order the same exact day not even 15 minutes after placing the call because I have located my phone. They said that they were going to cancel the order however they never did. I didn’t listen to me. I had to go through all that just to send it back.

It was quick and hassle-free. A little price but again no-hassle, phone was on time, the time you said it would be there - the next day. Again with no hassles so we got what we wanted, you got what you wanted.

Have spent over 5 hours on the phone w/ Assurant. Submitted the driver's license docs they requested. They asked for it again but in the link did not provide the area to re-submit docs. Reviewing claim it said docs were already provided. Had to stay on hold over an hour. Then after all that there was still no place to resubmit the doc. Called back and they said, "By the way you need a copy of original receipt." What? I have been on phone w/ you guys over 5 hours and now you request another doc. Why did you not say this from beginning? Only who keeps receipt. Everything electronic these days even receipts. Was already gone from email. Was in the Apple store and they did not know receipt needed to submit a claim. Bottom line like any other insurance company you have coverage but God forbid you submit a claim.

I received my replacement device and it worked fine to start with, but now has started to not respond to touch. It's not all the time, but it does this a lot. Can I get another replacement since nothing has happened to it to cause this?

I filed a claim with my insurance I have through T-Mobile for my phone which had a cracked screen which produced a black screen. Within minutes, I got an email saying my claim has been started. The next day, when I got home from work, I checked my claim status and got a message that I needed to call them. I did not receive an email asking me to call. When I called them and asked them why I had to check the claim status to find they needed to speak to me, they said they called the contact number (the phone that does not work) and left a message. But they did not email me.

Prompt arrival of replacement phone and easy return instructions. The prepaid return label was easy to adhere to return package. Simple process for submitting the original claim with easy step by step troubleshooting.

I went with them to receive my replacement phone. When I received my new phone it was completely destroyed. When I called to try and get a new one sent to me it was nothing but a runaround and people trying me complete lies. Nothing but a hassle.

You guys did an excellent job replacing my stolen devices. I've never had a problem with any technicalities that might have been required. Your service was prompt and correct. Love the service that you provide, it make things much easier for the consumer. Thanks.

I called for a claim and recieved a phone with bad speakers. I called to let them know and they sent me another phone and after getting it activated, the same problem. It is ridiculous when I have to drive 45 minutes both times for a bad phone. They give junk.

Filing the actual claim was fast and easy. Everything was self explanatory and the shipping of the new phone was amazingly quick.. The only reason why I gave 4 stars was because I insuranced a Samsung Galaxy S7 edge and was given a Samsung Galaxy 8... although it's somewhat of an upgrade the screen is a lot smaller and I would of rather had been sent the same exact phone.

S8 PLUS. 128/5000. The cell phone is overheating and then automatically turns off and takes several minutes to turn it on again and is not working properly. What can I do to request a phone change again?

Excellent Service!! I dropped my phone and the screen cracked. Returned to Assurant via mailbox, the next day I received new phone. And Assurant sent an email to let me know they received damaged phone.

Lost a phone and it was replaced by Assurant quickly. The service was great and my experience was good, I couldn't ask for more, or better service, I thank Assurant and I am pleased with the service that was provided to me by assurant. I thank you again and look forward to our next encounter.

Best experience ever, good customer service as well, really quick response and the New device was Brand New, would definitely recommend to others, and I know that this insurance will never leave my side.

I placed my claim immediately after damaging my phone. Assurant acknowledged the claim but sat on the required $50 payment for days. At the same time the form email sent said my phone was forthcoming. 2 days passed and only after calling did I find out they wanted me to upload a copy of my bill. The agent insisted that I go out in over 100 degree weather despite the fact that I told her I had a seizure disorder. I was hospitalized for days as a result.

I would recommend to a friend. Fast and easy to send and receive your new equipment with no hassles. I have used this insurance twice already and each time it was easy and the turn around time was very quick.

Quick! Easy! Friendly help! Having the insurance on my phone was a great way and very convenient way to replace NY phone. It was possible! I think that I will always make sure that I include the insurance plan.

Called Assurant. Filed a claim for a replacement phone. Paid my deductible and a new phone was shipped immediately all in two days. Was back online in no time at all. Did not lose any sleep over this deal, thank you assurant.

Process Could not have been easier. Everything went so smooth. Super easy to file claim. Received up to date status and received replacement phone at time promised. I would have to say Awesome service.

It was a wonderful easy transaction from the telephone call to make the claim to receiving the replacement. Very knowledgeable team who took the order. They explain everything very very easy so I could understand it. Outstanding customer service.

Had to pay 99 dollar just to get a replace phone and when I got it I can barely heard the people who is calling me. My volume ain't working. I can't get a screen protector for my phone. I really just don't need this insurance!!!!

All around quick and efficient service and experience in the replacement of my broken phone. The replacement phone seems to be new and in perfect conditions. The whole process was painless and very easy.

I cracked the corner of my Samsung S8. To replace this phone would've been in upwards of $800 had I NOT had this insurance protection. Yes, the monthly fee charged seems a lot, however, when something like a cracked screen happens, that $14.99 monthly fee pays for itself. I placed the claim and in 48 hours I had my replacement phone. The process to transfer data was also seamless and all I had to do is slip my old phone into a prepaid padded envelope and the process was done. Don't get caught without insuring your phone at the time of purchase as this Assurant Protection Plan is worth it! I've had my phone for 2 years and now I basically have another new phone!

The process of replacing my stolen phone was as seamless as it could be. I had to pay the $250 as outlined in the insurance policy. Still, I just called in my claim identifying myself, my phone number, etc. They handled the replacement quickly and easily. I had my new phone within a couple of days. I was very satisfied with the whole process.

Getting a replacement phone from your company was the worst customer service experience I have ever gone through. Absolutely nobody could help us when we called to follow up on our claim on numerous occasions. Even management could not give us straight answers. My wife put a claim in with the Better Business Bureau so if you want to see the details check it out.

My daughter lost her iPhone XR overseas, so I had to call in to T Mobile for her. The customer service rep was very professional and the process was very simple. I am very pleased with this experience and will continue having an insurance for her iPhone.

I processed the claim around 7:30 PM, my replacement phone was at my house around 1 PM the next day. There was no arguing about coverage, this was a no muss no fuss transaction. All I had to do to complete the whole thing was transfer my chip and info to the new phone wipe the info out on the broken phone and send the broken phone back in a prepaid cardboard envelope.