Assurant Phone Insurance Reviews

Replacement Device was on time and instructions were easy to follow. Co pay was fair and approval was fast. Replace device was in good condition and packaged well. Transfer of data was well instructed and easy to follow.

I found my phone and returned the device. The warehouse did receive the phone but it’s been over a week now. No refund and my phone still blocked. Called couple time and always they give me the runaround. ”Give it another 3 days". It's been over a week now, awful experience.

When I called in about my phone being broken, they immediately resolve the problem, the next day I receive my phone. The lady I talked to was very helpful and polite, she seemed concern and wanted to help me right away.

Too much red tape and pin numbers just to make a claim. Too many questions! Language barrier was a bad experience. Too much time on the phone to make a claim. All of the asked information from me was wasteful.

It was easy and very helpful. I thought it would be more difficult in the process but the person who helped me was very nice and efficient. My phone had a cracked screen and was not recognizing the touch screen. Thank you.

This was the worst I’ve ever dealt with anyone online. I went through this process with Verizon with no issues but with Assurant I felt like they were doing me a favor for supplying a service that I paid for. I tried for almost 3 days for the website to allow the picture of my ID to stick so the review process could start which again is a crock. The reviews process last 5 days which is also pathetic. Assurant is pathetic and I reported this experience to Spectrum. My personal belief is Assurant and their policies need to change in order for my view to change. Yes pathetic is the word. Pathetic. After having to deal with the crap at least the phone was good but from the online reviews I read after the fact I added insurance to the return phone due to what past customers have said about Assurant receiving the used phone and still charging the customer for the whole phone.

I lost a cell phone on Sept. 13, and Assurant shipped me a new phone on Sept. 16. When the new phone was damaged on Sept. 19, Assurant showed my claim as "accepted" online, but did not send a replacement. It turns out that even though their own records showed that Assurant had shipped me the phone I was claiming was damaged, they decided to deny the claim because T-Mobile was able to ping the lost phone. So Assurant pretended to believe it was the lost phone I was filing the claim on, even though their own records showed otherwise. When confronted on this, they blamed T-Mobile, and said it was T-Mobile's fault. When I went to T-Mobile, and a manager called Assurant on my behalf, Assurant first tried to stick to the story where they pretended to believe it was the wrong device. Then, they claimed it would take 24 hours to "reset their system".

I submitted the claim 10/3/19, my brother was out of a phone for over a week and nothing could be done about it. I had to call multiple times initially I was told 3-5 business days then another rude rep said 3-5 day not business days. The services was so poor and some of the reps are very rude. Very easy to take your money but to give out replacement phone, then it had to be reviewed and you will be out of phone to days.

I received my cellphone October 14, as it was stated In my UPS tracker link. Having only had the phone for 5 days I realized that I only can have my phone on speaker and the receiving end is having a problem hearing me. Also the battery life even when I'm not using the phone seem to deplete pretty quickly.

Fast reply my request and send the other phone to me, although I paid $100.00 to them, I lose a Samsung Note 3 and they sent to me a Samsung Note 8 to instead of. Personally, I feel it is ok to me so far.

Customer Service was excellent and she was very helpful. I Called and told them that I had lost the phone and I needed another phone. Then I called them back to advise them that I had found the phone. They advised me what I needed to do to send it back.

Everything about this company is trash...From y'all sending me a device that couldn't be activated to the customer service I received....It was a back and forth stressful situation through the whole process. I will never recommend this company to anyone ever.

Great and VERY timely response. Had my new phone in less than 48 hours. Returned broken phone and received an e-mail that it had been received. Initial call to report damage was great. Individual was kind, walked me through procedure and explain how everything was to happen. AND it happened!!

Broke phone. Called you guys, you jumped on it right away. didn't like the part I had to confirm it was my number. Looks like you could do it in one visit. But other than that you did great. The guy that helped me after I got the new phone was great. I give you guys 5 stars.

Replaced Galaxy S8 Plus. Called and made the claim and received my phone the next day along with replacement charger. Very happy with how smoothly everything went.. Phone came in very good condition and great help.

When I called in to file my claim the person that took the call giggled when I told him my phone was hit by lightning. My house had gotten hit by lightning and my phone got hit. He thought it was funny. I DID not think it was funny.

I'm sorry that I haven't returned the damaged phone yet. I have a repair shop installing a new screen, at my expense, to try and retrieve my contacts that I didn't have backed up. I should have the phone by Tuesday.

I was having trouble with my phone and I was able to file a claim and then I was awarded a new device. I just want to say that if anyone has any problems with their devices don’t hesitate to file a claim.

I still haven't received my replacement phone. I spoke to UPS and the told me the investigation has been closed. Called Assurant back and still haven't resolved my case. I am highly up because I placed in my order replacement since 10/03/19. I have been given the run around all over the place.

Terrible experience. It took two days to try and use the insurance I pay for on the phone. Multiple phone calls and then phone transfer and hangups for one person to another saying they can't help. All of this occurs with everyone asking the same questions over and over again. This is likely a T-Mobile/Assurant problem as I learned you ask questions trying to figure out whose problem it is to resolve. I pay for a service and don't want to be in the middle of your processes I don't understand nor need to. Let us send the phone in and you determine whether it is broke, a failure or whatever criteria you have and determine whether warranty or insurance apply. Then I get charged a deductible. There is no deductible statement on any paperwork I receive.

Dropped my phone over a week ago and called Assurant to get a replacement and the representative that helped me out was amazing and extremely knowledgeable and I would recommend anyone to use Assurant.

Phone broken in multiple places due to accidental fall. Assurant was very thorough and expedited process..also made it easy for me to send back broken phone. Operators were congenial and polite even though I was upset at the time.

I would have preferred to have paid 100 for a stylo replacement but was told last fall that I was using the warranty too early. Having a choice of upgrading would have been preferred, so I might drop the insurance for my future upgrade.

I was happy with how fast the process worked. However with the amount of money spent on insurance for these phones, I wish you could get a replacement right away from a store. These phones are need to communicate, we don't have a landline. The fact that if your phone is damaged on a weekend you have to wait up to 4 days for a replacement is ridiculous. So to wrap up, I was very happy with the customer service end of this and just disappointed about waiting 2 days to get a replacement phone.

I bought my phone new a few months ago, was approved for a replacement, still had to pay $100 (phone was $400 new) then I get a USED replacement. Phone insurance only makes sense if you need to replace a newish phone, and it still feels like a ripoff. I imagine if something happens to this "new" phone, they'll probably say it's too soon to get a replacement and they'll charge me probably close to the cost of a new phone or just won't approve it at all. Would save a lot more money just putting my insurance payments aside in my own account every month since I could have easily bought a used Pixel 3a for probably $50 more than what I had to pay to get a used replacement.

I have a few issues with my replacement order. One I had a white phone not a black phone. I understand you send what is available but would have preferred the white. 2 this phone phone keeps hanging up and getting stuck. I have to shut the phone down and turn it back on. The keypad is very hard to use. Doesn't type what I push and is very slow compared to my other one. Thank you Teresa **

My phone was streaking black and blue, couldn't read or see my screen. After filling out the necessary paperwork, my new phone arrived overnight; less than 24 hrs. ??? Excellent customer service. Thank you!

My experience with Assurant was very positive, I lost my phone and when I reported I got my replacement next day in less than twenty four hours without any trouble. I recommend their service without any hesitation.

Was good on pricing and received my phone in two days exactly, convenient and fast service. Worth my money compared to previous insurance policies!! Got Motorola RevvRy 32GB replacement phone. Very polite over the phone and no issues during process.

I’d lost my phone and filed a claimed with Assurant claim processing online, the process was swift and easy as 1,2,3 and within 48 hrs after my deductible was paid, I receivers a brand new replacement phone. Thanks to T-mobile Assurant!

I had a good experience with you, I did my claim and like an hour after you approved it. Then 2 days later I got my new device. And they give me 10 days to send the old one back. Thank you for everything.

Called in to get a replacement phone for my husband on 10/4/19. I spoke with a representative but was disconnected after answering so many questions. The representative never called back, even after verifying my phone number. I completed the $99 transaction online shortly after being disconnected. I called in again on 10/7/19 because I still haven't received the replacement. Representative said the replacement phone should be arriving any day, but she couldn't give me the tracking information. I informed her I would have to leave town on 10/10/19 and needed the phone delivered before heading out of town. Still no phone on 10/9/19 so I called again.

I never received my replacement phone after paying 100.00, not much else to say about that except that maybe you should send the phones signature required instead of leaving it on people's front porch when nobody is home then we could have picked it up instead of having another phone stolen.

The process was quick. Reliable service. Got the device and it looks new. Customer service is helpful and knowledgeable about the product or the transaction process. I recommend the company and applaud their level of service.

Tring to do Via web was horrible. Kept giving errors and making me start over. When I first had some damage a year and a half ago same issues. So much so I gave up and dealt with it till it got worse. Once I called it was easy and fast.

The first time I called into your company to open a claim, the man on the phone was totally unhelpful. However, the second time I called in, the gal who actually assisted me with the claim was perfectly wonderful. She managed to work around an issue that the first person didn't seem to know how to communicate well enough to assist with. I was quite thankful I got the gal on the phone to help me. She understood my frustrations from the first call, was very supportive, and took care of my claim fast and easy with a wonderful CS presence. I wish all CS experiences could be with people like her, and I wish I could remember her name! She was awesome!

After paying a deductible, I got my new phone in a few days. I stopped by the T mobile store a few days later and had my new phone set up. I checked my photos and they were not on my new phone. A week later, today to be exact, I accidentally hit the photo icon and all my pictures were there. Amazing!

The entire process was easy-peasy, but I think the return time frame should be in bold print. My US Cellular salesperson did not inform me of the 10 day return policy and I didn't notice that on the return label until I was preparing to ship. Also since the label provided for return is for Ground Service only I was unable to ship Express. Hopefully it was shipped in time.

The lack of communication, phone was back order and no one knew stock date. T-Mobile was call and sent replacement. This experience was horrible for a 12 yr customer. I have cancel insurance for 3 phones.

Very disappointed your service. My order was returned. Almost 30 days and I still have not gotten my phone. I'm on my third phone call and they have had me on hold for 30 min. This is a very poor performance on you all.

My boyfriend lost his phone on a bike ride. I called Assurant to file the claim. It took about 10 minutes on the phone and 1 follow up email to sign my claim. Within 12 hours my claim was approved and we received the replacement the following day. Assurant was professional, easy to deal with and expedient. Highly recommend.

Guy barely spoke English. So it took quite a while on the phone to process the claim. After three days go by no phone. So I call again. This time they tell me they didn't collect a payment. So an overnight of the new phone turned into 5 days.

When I went to the US Cellular star to talk to them about my phone, I was surprised that my deductible was so low. They were very courteous, took care of business, and I received my new phone in 2 days. I'm very satisfied.

Remanufactured phone. Phone sound and notifications is very poor. Unable to make adjustments through phone settings. Previous phone only needed a battery. Even though it had water damage sound features worked better.

Replacement for phone that didn't work. The service was excellent. Easier and faster than anticipated. I thought the insurance would cover the whole thing and was a bit surprised to find I have a deductible. But that was reasonable and the whole process went very smoothly.

My experience was terrible. I was sent a replacement phone that was either locked to another carrier or still had the anti-theft protection active. Either way, I couldn't activate it. When I called in, the rep kept telling me that it wasn't possible and tried sending me back to TMobile to either troubleshoot or make a warranty claim there, which I would have been charged for. I told him that wasn't acceptable and he needed to send another replacement, which he told me wasn't possible several times.

The claim process was very smooth and quick. My claim was documented and approved while I provided all the information over the phone. My son's replacement phone was shipped very quickly, thus he experienced very minimal downtime!!!

Galaxy S8. The replacement process was very easy. The issue I have is that I paid $149.00 (plus $1.00 was held also, for what purpose was unknown to me). I did not receive a black phone, I received a light purple (lavender) in color phone, It has a few issues or shall I say cliche's with it. I had also informed them that my phone was dropped into a manhole outside of my apartment complex. I had informed the maintenance men of my loss, and unbeknownst to me they went out and was able to retrieve my phone. I sent it back, but I have not received any refund for doing so.

The person who attended new was so responsive and cordial... took care of everything pretty fast given the situation. It was a young man so educated and very patient. He was also very courteous. I was very surprised! Thank you for everything... this was MY second time.

Went smoothly but had a bunch of problems with LTE and SIM card when I got my replacement device. However, those problems were all addressed and fixed quite promptly. The only qualm I had was in the beginning, when, for some reason my claim wasn't being approved. But overall really good service from Assurant. I will not be needing to go back to the Apple store again.

Customer service is really helpful. They work fast and they really care about their customers. They ask normal simple things to help you get a new device... I'm very happy I have Assurant with my company and the price to pay it's good for us to get our new device.

I used this service to put in a claim for my broken phone, everyone I talked to made the experience as easy as possible. I put in my claim and paid in the same day and had my new phone within 2 business days. The whole process was easy and straightforward, it was a pleasure working with everyone who helped me. Thank you!!!

Experience was good. I received the replacement phone in the time specified and have no issues using it for a week now. The damaged phone was sent back and received in literally two days. I would recommend the service to anyone.

The representative understood how upset I was with my new Note 10 screen cracking and reassured me that a new device would be on its way immediately. The Rep also reminded me that the Google assistant would help make phone calls from my phone book. not having access to a screen makes using the phone very tough. Thank you for your immediate response and making the exchange process easy.

The process was quick and not confusing. I still am not pleased that I had to pay for the deductible for a minor flaw in the phone that wasn't even the cause of the malfunction. Your device turned into a useless piece of glass and your store employ was less than forthcoming about the 100.00 that we ended up spending and made us pay a "past due" amount on the account that had already been paid via payment arrangement so we ended up being out 300 dollars. If y'all's service wasn't so inexpensive I'd drop the company altogether. Y'all have messed up our billing multiple times a year for some reason or another since we've been with you guys. That said, I am grateful the issue did not turn into yet another headache. Thanks.

Assurant took care of our phone replacements without a hassle. It was easy to just call them, file a claim over the phone pay the deductible and BAM the replacement phones were shipped in no time. Love the service. Representatives are very supportive and friendly.

I got mistreated by this company as a customer. Been with this company for a while for me to get this kind treatment. I would love someone to reach out to me or review the calls and they really need to do better.

Details for coverage include a charging cable, but I did not receive one. And the replacement phone costed me a total of $136 including deductible and activation. Had to take new phone into the Metro PCS store to activate!

Nice smooth transition. Assistant agent was very helpful and I received my phone the next day after I made my Payment. I always tell everyone insurance on your phone is worth it. Although for as long as you pay your insurance no matter what you should be able to stay insured even after 2 claims. That's the only unfair practice I feel Assurant has. Thank you.

Everything went very smooth and on time. My new phone arrived the next day. Thank you very much for handling my claim quickly. My new phone is up and running. I would definitely recommend carrying the insurance for phone replacement.

I made a claim on Monday October 7th. I did not receive an email or call for two days. When I called on Wednesday the 9th I was told my phone was on backorder. I received an email on Friday the 10th before 3:00 p.m. but didn't receive the phone (a different one than the phone I made a claim on) until Tuesday, October 15th. I am not very happy with this experience.

I accidentally broke my phone's screen. The whole process of submitting a claim and sending my broken device back was the easiest I have ever done. I would recommend this to anyone who needs a phone insurance.

Received reimbursement on October 16, 2019. T-Mobile staff thought my cellphone was broken. Turn out only the ZAGG protective glass screen was cracked. Thank everyone for all of their help, with all of the confusion of this claim # **. Job Well Done.

Great experience with Assurant, no haggles and excellent customer service, my claim was handled in a timely manner. Would recommend company to anyone with the need for cell phone insurance. They also have a fair deductible considering the price of a new phone.???

Excellent phone operator, well educated, responsive to my problem, excellent response time, same-day problem solved, new phone shipped and received in less than 24 hours!!! Very pleased overall with the insurance plan and response.

I was on the phone maybe 5 minutes, the lady that took my call was amazing and friendly! I definitely appreciate the friendly and quick help. I would recommend Assurant to anyone! This service is definitely better than the last place I had insurance with!!!

I am extremely dissatisfied with the service I received from Assurant. When I first called in the first rep told me I would have to wait 10-14 business days and I even spoke to a supervisor. Yesterday I called and was spoken to very rudely. Was told that I don't understand what she was telling me and made me feel like I was dumb and the tone she took with me was terrible to be working in the customer service industry. I was interrupted and when I asked for a superior I was sent to T-mobile customer service. I asked for corporate's phone number and never received it.

I did make my claim and I did get new phone and return old one fine. The issue is that you charged me 2 times at $175.00 each time overdrawing my account and never returning my calls or e-mails regarding this issue. I had to do all the calling and getting upset. Finally a lady said I should have the $175.00 back soon but will not be getting the $70.00 in overdraft fees. Thanks to your mistake my Geico Company had to do payment by phone.

The representative was great. Got my order done very quickly. Overall really loved the experience with Assurant esp since you the lowered deductible cost. Helps a lot since I pay 15 per month alone on the insurance.

The process was smooth & quick, the representative was helpful at all time. I had a great experience over all. I get a newer phone due to my Samsung s5 it's no longer on existence, they send me the Samsung s6 and I like it. Thank you very much.

I have purchased insurance from your company for at least 2 years and this claim experience has been an absolute nightmare. I made a claim on 10-1-19 via the automated system and by accident entered that my phone had been damaged when in actuality I was the victim of a theft on 9-26-19. When I realized my mistake I immediately contacted your customer service dept and reported what had happened. The response I received was that there was nothing that could be done other than send the replacement phone back, which I had received, and start the process all over again. Never mind that the deductible would have been the same for a stolen phone claim as that of a damaged phone.

Excellent service. Answered all my questions, shipped phone quickly. I was able to chat with someone immediately when I had a question, and he answered my question. No need to wait on phone to get connected.

Dealing with customer service was given false information and the customer service representatives were very rude. In the future it's very possible if we have broken phones we will just upgrade or JUMP into other phones rather than deal with this...

My tech support lady was awesome, efficient, friendly, thorough. I wish I remembered her name. Easiest and friendliest quickest process ever - from process to receiving phone! She deserves s raise or promotion???

The Customer Service Representative was very kind, knowledgeable, friendly and guided me through the steps. I received the item the very next day, it was a surprise. I recommend this company to anybody who has an issue with their phone. Even the deductible price was not that much.

Excellent customer service. Swift response to your needs. Timely delivery of replacement. Am glad I chose Assurant. I received a brand new device with its accessories and didn't have trouble returning the damaged one cause they made provisions for that as well!!!!

I was originally told I didn't qualify for a replacement Device. After a second attempt with the assistance from a Tmobile representative I was approved. I received my Device the next day however it is horrible. I have purchased several new Samsung fast chargers but it still takes at least 3 hours to charge and for some reason I continue to get the water in charger port message. The new device they sent is having the same issues as the replaced phone. I don't understand why this is acceptable.

They sent me a phone that did not even turn on. The phone was obviously refurbished. Dirty and seemed like they just sent me a phone someone else turned in. I am still awaiting another phone. The phone company says that it is the warehouse discretion whether the phone replacement would be with a brand new phone or replacement. This is Unacceptable. If I paid my deductible and insurance it should be a new device. This experience doesn't deserve a star.

Miscommunications between Assurant and TMobile. Horrible experience however representative at Monroeville, PA store was most helpful but unable to resolve to this day! Supervisors at call center provide information that is not accurate to Assurant. Training is very much necessary. Many failed attempts and frustrating visits to store location from call center and corporate misinformation!

Assurant not only did not deliver on its promise, to provide an undamaged device within 1 business day, but gave us the runaround and DESTROYED the memory of my daughter's birthday FOREVER! We've been paying 11.99 for insurance for 3 devices via Tmobile for over 5 years. My daughter's S7 shattered on a Sunday night, a week before she leaves for her first trip to Europe for her birthday. She calls Assurant and this cheery lady tells her that they'll ship her a new device in 1 business day and they're upgrading her to an S9. Seemed like a dream until Tuesday afternoon the S9 arrives with a black blotch on the screen that doesn't light up--internal damage to the screen.

Thank you all for your great customer service. The damaged phone has been returned. This was a great experience, everything was very easy to handle and you all provided me with everything I needed. Great job!

Customer service at times were ignorant and unhelpful. Had to wait 8 days to receive a phone that was different from my original. Overall experience was HORRIBLE! If I could give zero stars I would!!!

Went pretty smooth other than wasn't aware I needed to submit a current phone bill for a day. I didn't receive any notifications that it was needed. Only when I checked the status of claim I realized more info was required.

I filed my claim. They failed to tell me they had no stock. I waited. They gave me a cash out option. I went and bought a watch and submitted paperwork. Weeks later still waiting for reimbursement. I’ve done everything asked of me.

Helpful and informative in replacing my son’s iPhone. I had an issue with giving them his current address and they worked it all out and he received his new phone as expected. The assistance was friendly and everything went as informed. Thank you!

Well service wasn't the best. One you guys turned me down. So I had to reach out to Tmobile to help me and 2. after you guys turned me down, you guys did not give any type of way to respond and ask why or how I can fix my turn down.

Customer representative tell me I was eligible for next day delivery and I was the whole week without phone. I work with my phone. I couldn't work for a whole week and I lose 1,500 of paychecks that I didn't got pay for. All my bill was postpone because of you guys. Thanks but no thanks. And by the way I almost got fired from my job.

I sent you a request to replace a v20 telephone and you sent me a v30. The v30 did not fit in my otter protective cover because the v30 is smaller. I talked to one of your clerks and he basically said that was the way it was. You owe me $65 for a replacement cover.

Phone started messing up and Assurant was awesome and got my new phone to me the next day. So happy to have a phone that don't turn itself off and on and that has a port that works perfectly. Thanks Assurant for your help.

I had a broken phone, set a claim in process and had my phone in two days. I appreciate the expedited experience. Usually it takes forever, but the process has definitely gotten better over the years. Thanks again.

Type of loss: Physical damage to phone. Agent who assisted w/ my claim was efficient, tactful, patient and very well versed on replacement of damaged equipment. I've been with T-mobile since 2004.

I was walking my son to school and my phone fell out of my pocket and shattered. My entire business is on that phone and I needed a replacement ASAP. Assurant handled my claim and sent me a new one the next day. Very pleased!

Broke my iPhone 8+. I had 360 not basic at the time it broke. I was not given the 99$ option. Was told I had basic and was only covered for a refurbished phone. I went ahead that day and bought a brand new phone. Returned it within my grace period. I took my phone to an outside source and got it repaired.

I started my claim on 9/15/19 for an iPhone X 64 GB. The next day I received an email that my claim was denied because it wasn't covered at the time of loss. I've paid for insurance since I've had the device. I contacted assurant and the customer support rep said that I chose the wrong GB Iphone. I know this isn't true because I received the email with the right GB. The representative then said he/she would get my claim started and that it would take 2-5 days for it to get approved. I asked the rep if he/she could do anything to help speed up the process since this is a mess up on assurant's end. He/she told me there was nothing he/she could do. I then had to wait until the end of September.

Very satisfied. My phone just stopped working. Couldnt turn it on so I called the insurance number. Gave them the information that was needed and the next day a replacement phone was sent to my home. Arrived the next morning with easy instructions to send my old phone back. Love my new phone and appreciate the great customer service.

When I called about the phone problem I was treated professional & polite. They didn't hesitate to process my claim & my new phone came 1 day later. I was very pleased that they moved so quickly to satisfy.

I’m very impressed and thankful for the service and quick response I got from the Assurant phone insurance. The system is a simple step by step follow claim which is as easy as making a call. I’m impressed with the ease of making the claim and thankful for the quick response on obtaining the replacement phone. Thank you very much.

First call: started the claim, rep told me they have billing info on file, they end call with "you'll get it in a few days". Second call: it's 17 days (?) Later and I still haven't received my device. Apparently they did to process the payment. So I give them a card number to do it. Ok, should receive device in a few days. Third call: WHERE IS MY DEVICE? Payment didn't go thru, we have to resubmit. AND NO ONE CALLED ME?! They process the payment again. Super lame reps if they can't complete this process in ONE call. For real.

My granddaughter's phone was dropped and shattered. It was replaced in a timely manner after paying the deductible. When we received the new phone you sent a box to mail the damaged phone back. Very clear on what to do.

I do not have an account with Assurant. I keep getting emails addressed to 'Donna'. My name is Jennifer. I called to tell them of the mix up. I keep getting emails. I have Donna's account number, phone number and could have re-routed whatever it was that was going to Donna to another address. I have no idea how they have my email address. If I was Donna, I would be livid.

I'm excited about how the quick turn around was for this replacement and I appreciate all the customer services reps that assisted in this process. The return process was very easy as well. And I was able to get my daughter back on track with her phone and her safety means the world to me.

Metropcs' last insurance company did this too me too. The LG Stylo 4 won't dial bc the screen turns black. They replaced this exact phone 4 times before I finally gave up. You've done the same now. Send me the new LG Q7 RIGHT NOW! NO REFURBISHED: **. And I'm not giving you my CC or calling again. Just send it. The new LG Q7. The Stylos are broke, all of them.

Not very satisfied. The representative filed the claim incorrectly. I had to wait additional time for a replacement and the representatives over the phone were rude and even hung up on me even though they made the mistake! Very unprofessional!

We paid for the replacement phone. Was told 24hrs we will receive it. Today is 10 days and UPS can’t find it. I called Assurant and I was told they have to start an investigation!! Wait 10 to 15 days. In the meantime no phone and out of pocket $150. When I asked for supervisor they told me they can’t do anything!!! Come on I paid for a service. It’s not my fault your courier lost it...

Great experience. Steps are simple to file claim, approval response time is quick, and it's in your mailbox within the next day or 2. The replacement phone is like new or new. No issues with it.

I received my replacement phone and all was well. I returned my damage phone in the prepaid shipping envelop that Assurant provided. It was returned 7 days after receiving the replacement phone. About a month later I received a note stating they had not received my phone back. I called and and assured that they saw I had returned the phone timely and not to worry. NOT TRUE. My phone state in transit from the USPS from July 18th to this date! I was charged by TMOBILE 400.00 for not returning my phone. I called TMobile and Assurant with no resolution. I have to file a claim with the USPS and do Assurant's work for them.

I received Assurant cell phone insurance via T-Mobile. My phone broke on Thursday. I filed my claim and paid $99 on Friday, expecting my phone on Saturday. I asked about shipping, and would have paid even more to get the replacement. I was told once the claim was approved and processed I could change it, which was a total LIE. My phone will arrive Tuesday by 5:30, so I will be out of touch for 5 days! Assurant asserts they ship 2 business days, so I should have received it Monday. UPS says it’s going via truck, because “cheapest way” was what the sender selected.

Wonderful service and friendly people. ❣️ Prompt responses and service also very helpful with setting up new the new phone. Very happy with all their service and help through all this. You made it an easy transition from one phone to another. Thank you.

My phone was stolen and I received amazing assistance in retrieving a new phone. Everyone I worked with treated me with respect and got my phone and contents to me in about a day. I appreciate everything they did for me.

Assurant is an excellent phone insurance company. They were quick and efficient and had my phone sent out immediately. I was very pleased with their service I would recommend them to a friend. Thank you.

My daughter's phone was having problems with shutting down after it was dropped. We had to file 3 claims and get T-mobile involved to prove I was paying the insurance on my phone and my daughter's plus the second rep said the only phone choice was red. I’ve been a customer for over 20 years and have never had so many problems. It was finally resolved but it appeared they were just trying to deny my claim. I feel sorry for people that take them for their word.

Replacement phone came quickly. Customer rep was nice. It is an iPhone 6 Plus which is a 4 year old phone. I believe Assurant should be able to accommodate customers with the choice of different color phones or even a minor upgrade to an iPhone 7 Plus.

The claims process was quick and easy. Received cellular phone replacement next day. Phone's appearance look new. Would definitely refer family, friends and colleagues to use Assurant to all for their cellular phone replacement insurance.

My experience with Assurant has been a pleasant one. I have had this insurance for many years and the process was smooth and easy for my claim. I would recommend this insurance to anyone who wants to work with a reliable company.

My Assurant agent was wonderful. Extremely professional and empathetic. She was simply outstanding so please commend her. I went to the T-mobile store and the agent there was not customer service oriented even though no one else was in the store. He told me to call Assurant and I said how I don't have a phone! He gave me the number and said I could use the store phone and then totally ignored me and started watching TV.

Fast and easy. NO hassle insurance. The team at Assurant handled my claim professionally. My claim couldn't have gone smoother. I received my phone next day and it was the exact same make and model. Thanks Assurant!

I filed a claim early Afternoon at a T-Mobile store and spoke to a representative via phone. Was assured it would be overnight. I didn't receive my replacement phone for 2 days. Totally unacceptable!!! I should have had my new phone the next day.

The table would was not reading the sims card. I went to the Tmobile store and was told that the table needed to be replaced and to call Assurant. I called and the customer service team was wonderful. The replacement came in 2 days and it was excellent.

Excellent. My screen cracked, so I got a new phone in a day. I received it in a box that also brought a box with a prepaid label. Customer service was very good and explained me every detail about the process.

I filed my claim due to my device having a software breakdown malfunctioning. The service rep was great helping me with getting my claim set and I want to thanks Assurant for everything that they done for me.

Excellent service and customer service. They are fast and efficient. The sending of the new equipment was quite fast. The attention by phone was excellent. There was no problem or complications. 100% recommended.

Filed claim..They took my money. Called on claim to see when phone would arrive. They said it was backordered and did not know when it would ship..Asked about sending comparable phone they said No. Contacted Us Cellular. They were on a 3 way call with me trying to get a phone replaced also. A No from them and told them they did not know when it would ship.

The phone replacement was fine. I did not receive a new phone charger and to get the phone activated was a nightmare. Should have been a smother process!! Had to go to several different unnecessary channels to get the replacement phone activated????

My son reported a cracked screen on his phone. He didn’t know how it happened. I made this transaction over the phone and it was smooth and hassle-free. I’ve had to replace other phones in the past, and this experience was just as easy as the previous ones were.

I put claim for my phone and get malfunction phone that not turn on and can't charge. Return that phone and wait for 10 days to get other phone and still waiting for phone. I don't know when I get that phone it work or not. Miss lots of calls and appointment. No contact with anybody. Bad service specially bad phone representative don't have information about anything and helpless.

I broke my cellphone and I call you. You’re very responsible and just send my phone really fast. I got in the third day. I was just one day out of phone. I send you my broken phone back to you and the prepay box that I receive with my new iPhone. Just want to tell you thank you so much.

I called multiple times and was told that my phone was new technology and that's why my phone wasn't in stock. My phone model is a year old and there is a new model out already. It was very disrespectful. In addition, my phone toll over a week to process and nobody had any information about when It would be in stock. It seems like this company is not run well and filled with incompetent people.

Replacement phone arrived next day. Satisfied with the experience. No problems with customer service. Would like to know whether my new phone is still insured by ASSURANT? Please contact me and let me know. Thank You.

It was easy to file claim online, faster than anticipated time for approval. I filed my claim one night, by mid-day, the next day, my claim was approved. Getting a replacement was fast too, very pleased with service provided.

I can't find the order so I used the CLAIM number instead (**). Anyway, Aaron handled my call so professionally and was very courteous. He answered all my questions and we received the replacement phone the day after I filed my claim.

The Replacement Phone that I had was stolen. I ordered another Replacement Phone that I paid the $50 co-pay for. It came, and it is Great Phone. Thank You very much for your help. I need this phone. I have no home phone. This is my only form of communication with family and Doctors.

Everything went well as far as a quick order of my replacement phone, except my name got misspelled. I would still use them again for future cellular device mishaps. The phone got to me the next morning.

Broken screen on phone. Called Assurant, replaced phone next business day. Excellent service. Claim was handled in a timely manner. Everyone was very knowledgeable and friendly. Excellent service. Would use again.

Had good experience. Could have been better. Reported a stolen phone, was replaced through the insurance, just paid deductible and was shipped to home. Device was defective. Not sure why the next replacement phone had to be sent to the store, where I was charged a fee. Could have saved a fee and trip to store if all sent to home. Aside that inconvenience, we now having a functioning replacement phone.

I contacted T-Mobile my service provider. They referred me to Assurant with whom I have the insurance coverage on my mobile device. The entire experience was flawless. They replaced my device with one that looked like it was new, although they said it was refurbished. A prepaid envelope was included with the shipment to ship back the old device. What a wonderful experience!

Phone came on time, but $50 for replacement Coolpad that is no longer sold was too much. Please send me the $35 dollar refund, because the replacement with Metro is $15. So send me $35. Thanks, MKeylida

I had 2 claims within 4 days. I was trying to reunite with my daughter that has been estranged for a decade when someone snatched the phone and ran. You approved my claim and sent out the new unit in 24 hours. 2 days later going to meet her when some kid snatches my new phone and runs away. You guys saved my birthday and my hope to see my baby girl again. Thank you for being there.

The whole claim was taken care of with one call. I received a replacement phone within 24 hours and had all my stuff transferred to the replacement phone too. Good job. I was extremely happy with the speedy claim results. Once again, Good Job.

Service was very quick and accurate, thank you very much, along with being very understanding and caring. I wish to be and continue to be a customer. Also, I will share my good experience with my family and friends.

I got charged 337 dollars for the 2 phones I sent back. FUNNY. I called and they apologized because one of the two devices was NOT scan on their end but the second was not received. SURE I can TRUST that. Now I have to WASTE my time to go without any information (tracking device, model etc...) to post office to put a claim. OH THE representative said she can not email me the information... WONDER WHY....

Requested my lost phone being replaced. The processing period was long and complicated. I was asked to send copies of back and front sides of my credit card. The website was not taking copy of the back side and kept giving error message. I had to call several times to get it done another way. It took almost a week to be approved and, then replaced.

My experience with Assurant was great. We had one hiccup but the rep made sure to take care of everything as described. I would definitely recommend to a friend I have, never had anybody issues and the product come as described.

It took awhile to get the replacement phone but overall it went well. They could have asked for everything at once to make the process go a little faster. The representatives were courteous and helpful.

I should honestly sue you guys for how bad you ** me over. You never replaced me with the original form and the phone you gave me wasn't even close to being as good. What kind of claim and customer service is that. I'll be sure to spread the vfc word on how horrible you guys are!!!!

Sent me a new phone, and it was relatively hassle-free, although my phone was stolen on a Thursday and didn't get a replacement until Monday evening. Assurant didn't process until next day (claim was filed at 9:00 pm), and since they don't have Saturday delivery, I had to wait the entire weekend and Monday to get a phone. For the ridiculous $250 deductible, you think they would have Saturday delivery option! A little frustrated with the high monthly charge, the high deductible, and the fact that it took 4 days to get a replacement phone.

No hassle in transition, from start to finish all personnel were extremely pleasant to work with, thanks for your help and support. One more thing to say about my experience with Assurant Phone Insurance I'm so fortunate to have a good relationship with this company.

Thank you for your width and speedy service. I was pleasantly surprise at how smooth things went when I made a claim. Everything went fast with no problems. I will highly recommend you to anyone.

I am very disappointed with the Assurant customer care. I have filed a claim, on 10/10/2019. I had to upload the driver's license copy of the main account holder in my T-mobile line. After uploading and filing a claim they said that it will take 24 hours to finish the claim and a new device will be sent back to me, but now again they are telling me that it will take 3-5 days to review the application. Which is really horrible. I am in a situation where I am not able to do anything without the phone. This was the first time I lost my phone and I have been calling Assurant customer care and no one is giving me the proper information on my claim. Kindly anyone from Assurant, please look into my claim.

I had a great experience. The representative who I spoke with on the phone, Randy **, was professional, caring, knowledgeable, and experienced. She empathized with me and worked to resolve my issue. She was an asset to your organization and I feel that Assurant is a better business because of her. Thank you for your assistance and I will continue being an Assurant customer for the foreseeable future.

New phone was sent overnight and was in great condition when it was received. Very satisfied with the experience during a stressful time. Also appreciated that there was an included envelope to send back the broken phone. One less hassle.