Allstate Car Insurance Reviews

I was riding my bicycle when a car driven by a person insured with Allstate, did not yield right of way to me and hit me sending me flying across the road. I was scraped up badly on my arms and legs. My bicycle was also damaged. I got a message from my doctor that the insurance company Allstate did not want to pay the bill. The Allstate driver admitted in the accident report that it was her fault entirely. Eventually Allstate paid the doctor bill only after they got a reduced rate on the medical bill. I also submitted a bill to repair my bicycle, but they never paid me a dime. My bicycle was a $2000 road bike, that had less than 500 miles on it. They are a cheap and underhanded organization, that I don't recommend anyone do business with. We are not in good hands with Allstate.

I would not advise Allstate Insurance for auto insurance. My daughter had an accident back in January 2017. Within two weeks, the other parties' insurance (Allstate) denied the claim based solely on the recorded statements alone of both parties. Needless to say it went to arbitration and the 3rd party decision ruled that my daughter was not at fault based on the recordings, police report (which Allstate did not even have at the time their decision was made), and the eye witness' report.

Poor auto liability coverage - After being hit by a young lady who had Allstate Insurance, Allstate delayed approval of coverage for a month, and after a month of driving a wrecked car and after begging for my car to be fixed, Allstate encouraged me to use MY insurance (and pay a $500 deductible - seriously?!). They rushed/hassled my body shop, was very rude to me and body shop workers, over explain everything and refused to pay for all the rental car repairs stating after the fact that "I SHOULD HAVE DROPPED MY CAR OFF ON A MONDAY INSTEAD OF A THURSDAY". After I had to wait an entire month to get them to accept responsibility and start repairs. Terrible experience. Now I know why people fake illness and hire an attorney!

I have had Allstate Insurance for about 12 years and never filed a claim. I carry both collision and liability. During a trip to the car wash where the cars are on a conveyor belt, my car turned sideways and was hit by the auto behind me. It has been determined that liability belongs to the Car Wash. The business will not give up their insurance information and Allstate hasn't procured the info. Allstate doesn't care anything about customers, only premiums since the accident happened 3 weeks ago. If this is ever straightened out I will drop this company that doesn't represent me at all.

Warning do not get insurance through this company. My husband was in a wreck. The kid that T-boned him in an intersection had Allstate too. We were treated horribly during the month of getting our truck fixed. All they did was harass us because they (Allstate) could not get a hold of the body shop. Allstate would go back and forth on the rental we had at their expense. Worst experience we have ever had to go through. We are dropping Allstate.

I had been an Allstate customer for over 20 years. I hadn't use my insurance for an accident in years and then I had an accident. Allstate would not pay for "Chevy part" and nothing new because my car was a 2005 and was at that time was 7 years old. So, all parts were aftermarket. I had to get one new headlight because it was broken but the other one, which now looks terrible in comparison, is yellowed. The paint began peeling off of the plastic bumper within months, they were given a hood that was in worse shape than mine after the accident to fix and use on my car. I had a grill that was actually broken when they tried to return it to me. I've written letters to the higher ups at Allstate to no avail. They don't care. I keep my car in pristine shape and now after 1 accident it's lost most of its value because Allstate, after taking thousands of my dollars in premiums, refused to fix my car the right way.

ALLSTATE is garbage... Their customer totaled my truck and after fighting with them for 2 weeks they finally got us a rental "car" for only 1 week. 5 weeks later we still haven't received payment for the damage and I'm still losing money everyday dealing with doctors. Still unable to work because of my injuries and they aren't gonna settle up with anything until I've finished all treatments. I'm a single parent and this has been more than I can stand. #allstate #NotInGoodHands

Allstate Auto Insurance has a new model for appraising wrecked cars w/ only photos and it sucks!!! The process is frustrating for the insured as well as the body shop. It takes weeks to get an appraiser to come out for supplements. Allstate sales reps are the best, but they do not control the portion after the accident.

This information is current as of June 28, 2017. I had an auto accident on May 24, 2017 which included property damage. The vehicle is leased. Problems with the vehicle claim. The original estimate from the Allstate claims adjuster was 11K+. The collision shop found substantially more damage and the vehicle was declared totaled.

Allstate Insurance called me the day after I was rear-ended by their customer and told me they assumed all responsibility. Now, with the 2 year deadline looming, they are refusing to pay over $5,000 in medical expenses incurred the day of the accident. This is to EMS for the ambulance and to the ER for the CT scan and treatment. I have filed complaints with the dept of insurance but nothing seems to motivate them to pay up.

Received a call out of the blue from an agent (Mary **) in the Benton/Malvern area who was my agent with another company several years ago 4-5, and asked if I would like a quote from her new company Allstate. I said sure, she emailed me a quote on my vehicles and property, that was at least 3-4 mos ago, and got a letter of decline due to so called credit history. So I called her about the fact I never gave her permission to do a credit check nor did she disclose that info either... She was rather rude, acted like she did not know who I was, and said that if I was her client from years earlier she had all of my info including my social security number and could check it anytime she wanted. SHADY, UNPROFESSIONAL, RUDE. Allstate if this is the level of persons that represent your company... Shame on you!!!

I was forced by the circumstances to buy insurance from Allstate. I bought a new car and I couldn't get in contact with my old insurance at the time of the purchase. Allstate charged me 200 hundred dollars for two months, before they came up with a quote. Then they charged me for $184 dollars a month and started charging this amount right away. I was totally confused. I was not explained by them that I was not able to cancel the policy as they required 10% from the overall annual premium. My old insurance offered a more economical quote. They offered to charge $230.00 dollars monthly for my three cars. I feel the consumers are stuck with companies that only want your money. Who defends the consumers from these money hungry insurance companies. What are my rights? I feel I don't have any rights even when the insurance company takes my money that I earn by working very hard.

So help me understand how someone hitting my car as I was making a left hand turn on a two way street partially my fault??? The impatient driver behind me is trying to pass me on the left instead of the right so they jump into oncoming traffic as I am making a left turn again on a two-way street but this is partially my fault. And to add insult to injury you file a claim on my insurance with the wrong vehicle information so the quote you gave me was low balled, and with all the branches you have here locally why do I have to deal with someone in San Antonio Texas??? Who working claims kids or adults. The slogan... "You're in good hands with Allstate Insurance" is some major BS.

Funny the only insurance that couldn't give me a quote is your company? Why because I'm not rich and had a few tickets? I find it funny you all display "accident forgiveness" but larger name brand insurance companies could give me a quote but you cannot? I'm absolutely baffled and now I know why I have never tried your insurance. Horrible.

The data claims there are incidents when there are none when you review your data. They will not tell you how they calculate the discount. They told me if I added more drivers to the Drivewise app, that the discount would be larger. I added my 2 sons and the discount was less than half than it was when I did it by myself, even though the percentage was twice as much that I should be expecting, according to the app. Customer service is a joke. They told my agent they know that there is an issue with the data, but since it is a discount, they are not working very hard to fix it. Allstate's rates are on the high side, but this was supposed to bring it back in line. I have been with them for 32 years and I am considering changing companies because of this stupid app.

On March 15, 2017, Allstate insured motorist backed into my auto on school property. The police report shows that the driver backing out of parking place was at fault. Allstate only approve 80 percent of damage to my car. The student driver of the Allstate stated, "I did not look." Allstate made their proposal before they retained a copy of police report. I sent them the report, but this made no difference to the adjuster. This company is the WORST insurance company that I have dealt with. I would give them a minus 5 stars if possible.

I paid my car insurance in full one day late and they charging me $93.00 for the one day. The agent Teri cannot do anything so why do I have an agent? DO NOT DEAL WITH EITHER. I am done. Been a loyal customer since the 80s. NO MORE!

A woman changed lanes without looking and drove into me. Allstate claims that I am partially responsible for the damage because I am not clairvoyant and did not predict that the woman would drive into me. They are saying that physics should cease to exist and my car should have stopped immediately after applying the brakes so that the damage did not cover the whole side of my car.

I am so disappointed that after being a loyal customer for 10+ years, and always paying my premiums on time that we have been denied a refund for our duplicate coverage. I switched to another carrier in January and sent a letter in February to Allstate. Didn't hear anything back about my coverage being canceled and assumed it would simply take awhile. Sent another letter in March at which point I get a NASTY phone message (the first contact since requesting the refund and VERY condescending) about needing to provide proof of the duplicate insurance before they will cancel. Fine. That was all they asked for. I put it on the back burner and planned to do it.

My vehicle was hit by a customer of Allstate. This was the start of a horrible experience. Other driver attempted a U-turn on a 3 lane roadway from the right lane into the path of my vehicle. Allstate said it would take 2 to 3 week to get the police report and verify everything. My insurance got it in 2 days. There was a witness which proves fault. While obtaining the Allstate claim number I was told that a rental vehicle could be obtained if fault was proven as their customer same as my vehicle (GMC Yukon Denali). I received a letter stating that they would cover up to $20.00 daily and other stupid restrictions. Shame to have to get a lawyer for a fender bender. To all that will listen DON'T DO BUSINESS WITH ALLSTATE. Still trying to to get my vehicle fixed. Accident date 5/30/2017.

We just purchased 6 months worth of vehicle insurance for several vehicles at our home. The amount of close to $2800 for 5 vehicles. We wrote them a check, and I thought that was the end of it. One of the vehicle and a recall, and we decided to get new brake pads and an oil change while we were at the dealership. We wrote them a check too. A few days later, the bank notified us that our $674 check to Lexus was returned. This happened right when the bank was closing, so I had to wait until the next day. I couldn't even get $20 dollars worth of gas for my truck.

My granddaughter (Crystal **) was in an accident on August 31, 2015. She was rear ended by a driver that had only liability and was sandwiched between two cars and got a spinal injury. She is a single mom. Now she is trying to collect loss of wages, home care and underinsured motorist from Allstate and they do not want to pay. They advertise "CLAIM SATISFACTION GUARANTEE". Claims are Settled "FAST, FAIR AND HASSLE FREE". That is a false statement because my granddaughter's attorney has been trying to get the underinsured motorist claim # ** paid because the person at fault only had liability so why do we pay for underinsured motorist and then when we try to collect it they do not want to pay for it and they have been working on it for almost three months. And now we are going to have to go through arbitration which will take 5 to 6 months.

I involved in car accident on Sunday. I was T-Boned from the drunk lady coming out from the bar. She pass the Red light and T-boned me. I have a Police report and witnesses. I was unconscious for almost 8 hours from the time that accident occurred. I woke in the Hospital. I didn't remember anything about what happened at all. I called my friend to help me with the situation and she did, while I don't have no family in USA. My friend take care of all my doctors appointment, financial and lawsuit documentation because I'm disability. I have lower back pain, chest pain and TBI. I'm on a lots of medication right now. So I file a lawsuit against Allstate and bar.

I've sadly had Allstate insurance for 22 years: home and auto. I recently filed an auto claim after an unfortunate incident with the weather causing damage to my car. I drive an older classic car which I keep fully insured. Allstate seems fine if you never file a claim, but file a claim and that is when you get treated like crap. I was accused of lying by the inspecting agent as to how the car was damaged. That was the first problem, the second problem was when he said, "Just because you have insurance doesn't mean I have to fix your car." Really? 22 years and I don't abuse my insurance and I'm treated like this? The only other claim I filed was when there was a break in in my home and once again, they accused me of lying, and continued to send letters (after they paid only 30% of the total amount stolen) stating that if the items "magically appeared" to please let them know. So that is two claims and the treatment is horrible for both of them.

I chose Allstate some years ago for our auto insurance based on recommendations at first. When I sat down to get a quote for our newly purchased car at the time, I also found out that by us having excellent credit scores our premiums would be lower than those who do not. I like that we can be rewarded for being responsible with credit. They also have the "vanishing deduction" that lowers your deductible by $100/year for every year you have no accident claims. After 5 years accident free we now have 0 deductible! I have tried a few times to have comparative quotes from other companies including AAA and it always came back to being a better deal with Allstate. Also, they have responsive to questions in the past and when I have ever had to contact my Allstate agent for anything it was quickly and professionally handled. So, so far so good!

I like Allstate and the ability to conduct business online efficiently; print insurance cards, pay bills, and file claims online, etc. I don't think, however, that the cost of coverage is competitive. Otherwise, I like that questions are answered quickly and reminders are friendly. In filing a claim, they are efficient and fair.

Allstate is all good. You get what you pay for. Everyone should buy uninsured driver insurance. There is a plethora of illegal aliens that drive without (cost prohibited) insurance. Uninsured driver rider to applicable policies! It covers damages where an uninsured driver is without insurance. Claim was handled and paid in five days. $8,000. I always had the way to contact the claims rep! Allstate is a premium company that had the where with all to settle claims without haggling over pennies. Very nice people in all departments. Allstate is a good reason to have a good driving record.

Allstate Auto Insurance is not what I expect from a company like theirs. All they do is raise prices with no value to customer. They like others, use computors and the billing gets screwed up. So many times we have had to call the office to correct things, they don't always have the answers. I feel like we are not even recognize as customers in their company.

Local agent is good and national Company is OK. But they have a rewards program that is a joke. Also, should have helped more when I was run into by a non-insured driver but Allstate would not pursue them.

Allstate is the worst insurance company I have ever dealt with, and I would never recommend anyone use them. Unfortunately, my 18 year old daughter was hit by an Allstate customer. They never bothered to call any of the witnesses, wouldn't return my call and finally settled on paying 80% of the claim when my daughter was 100% the victim. There were at least a dozen witnesses to the accident, but no one at Allstate even bothered to call them for their statement. I asked on about 8 occasions if they were going to call but just got the run-around. I believe they just try to wear you down to the point that you just take whatever they give so the ordeal goes away. I have warned everyone I know to beware of Allstate. I will personally never use them and will submit a claim through my insurance carrier (State Farm) anytime in the future instead of dealing with these crooks at Allstate. Definitely beware!!

Was in an accident with an Allstate insured driver. I was traveling on a 3 lane road in which I was in the middle lane. There was a car on the left of me & a white SUV on the right of me. All of a sudden the driver on the right of me began to come over in my lane (I think I was in her blind spot) before I could hit my horn she had side swipe me. I was hold my steering wheel so tight as to not be pushed in the car on my left!

For Auto Insurance they work quite fast. They also gave me options as to what I can do in term of how I want to make the claim. The claim officer was very pleasant and understanding, she made the whole process went smoothly. The claims procedure was simple, the file was started pretty much right away. Then they did a follow up call to make sure I received all the necessary information. Their service wasn't perfect, however, they were courteous and pleasant.

A 5 rating would be flawless. At fault accident March, 2016. Appreciate the quick resolution of my claim, but feel Allstate dropped the ball when keeping me informed on the status of the other involved part's claim.

Allstate has road service, and each service call is referred to as a "claim". No problems have been experienced with them. When one calls, it is a human that answers, and never gets sent to voicemail.

NO ONE is in good hands with Allstate. This company SUCKS!!! One of their insured backed into my stationary vehicle, with me sitting in it. The Allstate rep was extremely rude not only to me but to their insured. I would call to ask questions and everyone I spoke with was rude, right down to the Supervisor, Steve. Sharelle, the claims rep was pleasant but didn't always seem knowledgeable. I pray that I don't ever have to deal with Allstate again after this is over and I would never purchase or recommend that anyone else purchase anything from them. In goods hands, my ass...

Allstate have very good people working for them but have recently gone to the Philippines for services. They are hard to understand and don't know insurance. Allstate pushes the rates in every state to the limit. The board of directors are very greedy at any cost!!

We've had Allstate insurance for over 36 years and couldn't be more satisfied with them. Our Allstate agent is extremely responsive to our needs and regularly follows up with us to make sure our questions have been answered and that our coverage is adequate for today's replacement and medical costs. Our agent and his staff are very knowledgeable of Allstate's products and is always willing to make the extra step to meet our needs. Their website is easy to use with great detail of their services. Also, Allstate's claims process was so quick and extremely easy, we had our check in hand within 7-10 days.

Allstate is the worst. The agent wrote the policy wrong for my car insurance without my knowledge and I found out the hard when one day a transaction was more than I pay a month. When I called he quit so another agent took over. Everything got worse and downhill from there. So he gave me the quote since I have the house insurance too so there was a good discount then he asked for a letter of experience from my husband but I had cancel my other car insurance already since the agent told me to since this will be what I'm paying, so knew that letter of experience is needed and I never was put through the system and I didn't you have to have a 2-3 year mark having car insurance.

I was a faithful customer for 25 years with AllState Eli Dafesh agency of Anaheim, California. It's the worst of the worst for home insurance. In 2013, I had my first claim for water damage in the kitchen master bedroom and hallway into another kids room. They have the minimum in rerouting the line into the attic and changed the parquet in one room and denied the kitchen lowers cabinets of the whole kitchen by a junior inexperienced adjuster. They covered only $4500. I had to spend on my own in excess of $12000 to repair the kitchen. Then they decided to drop my insurance coverage the following year. Their motto is YOU ARE IN GOOD HANDS AS LONG AS YOU DON'T FILE A CLAIM and if you do THEY LET YOU FALL AND SLIP BETWEEN THE HANDS AND FINGERS and most importantly they will cover 25% of the claim.

I've used Allstate for almost 40 years and never had a problem with them. I've always found my agents (I had multiple agents over the course of 40 yrs) too friendly, concerned and knowledgeable. They will take the time to explain anything that you don't understand or need clarified. They have always worked to get me the best coverage at an affordable price and the few claims that I have had in the past were quickly settled. The only complaint I have is what everyone thinks is that auto insurance today way out of hand.

I just got off the phone with Wanda, an Allstate Insurance representative and I could not believe how rude she was. She told me Allstate would not insure me on the vehicle I have been driving for nearly ten years, because the car's title is in my mother's name. She insisted that in the state of California I could not be insured on a car I do not own. She was terribly rude when informing me of this false information. I have been insured through many insurance companies, and NEVER have they told me I couldn't have an insurance policy on a car I drove.

Allstate advertises refund checks with demonstration of a good driving record. I've never seen one in almost 15yrs being with them. I've never filed a claim. My car is now 10 yrs old, no DUI's, accidents or tickets. I'm over 60... my rates increase. It's profit for the insurance company. Dare you have an accident, you file a claim, your rates will sky rocket. Why do we purchase insurance?

I'm a very good and compassionate driver for over 30 yrs. I'm 61 yrs now... which helps in my rates! As also the car I drive... The personnel, some of which is the company's family... makes me feel welcomed, and appreciated giving me what I asked for quickly with clear information and understandings!! I never made any claims as of yet, but they are great at answering my questions, and are friendly at customer services!! I've dealt with this company for about 25 yrs and I have No Real Reason to change ever!! I know about insurance companies not being there, when you may need them, but I have yet to entertain that fear!! :-)

This company is one of 3 in NJ (one being USAA-MILITARY with limited membership) so ONLY 2 that provide "RIDESHARE INSURANCE" for Uber, Lyft, Juno, etc. Even though other insurers provide this type of ins. in other states... I had to go from Progressive to GEICO to NOW Allstate.

My wife was backed into in a parking lot. No injury but my wife's new car is damaged. New car first scratch my wife is devastated. The driver who hit our car is covered (Allstate). I settled my wife down and explained we will get it fixed. After weeks of waiting and Mr ** Allstate adjuster caught in his first lie he sent emails. They denied my claim stating my wife is somewhat responsible. I guess she had no business shopping that day. I asked Mr ** if he had photos. Second lie he said yes. Confirmed later no photos on file. He gets super aggressive and tells me it's final denied. After playing phone tag with his supervisor - she stated my claim was denied. Out of the 10 photos I sent she was reviewing 1.

The company has helpful kind individuals who make any claims go quickly and smoothly. Although I've had only one claim, it was taken care of completely and swiftly. Also, it was easy. The Plumber call them and I didn't have to do a thing.

I've been with Allstate since 1972, the cost is completely fair, and I looked into other companies and none could provide the coverage I have at lower costs. When I first married in 1979 I was concerned about the coverage because my wife had a seizure disorder, and before getting married her insurance company dropped her because someone backed into her car in her apartments parking lot. I called my Allstate agent, informed him of the situation and he politely informed me that there would be NO increase of the cost of the Insurance. I spoke to other insurance companies and each one of them had a special higher rate because of her situation. After all these years Allstate has not increased the cost of my policy even when they added features to it. When I filed a claim over 25 years ago, Allstate responded and completed it within 10 days of the report.

They beat Geico coverage for my auto and umbrella. I just signed up with them so I am going to have to wait and see how their customer service compares. I was with geico for several years and never had a claim, but when I had the opportunity to get more coverage for a few dollars more it was definitely worth the switch.

I was in an accident with a person that had ALLSTATE INS. He was at fault. Dealing with them has been a nightmare the entire time. They have done things that were threatening to me, like telling me that I had to repair my car with the insurance check or they would give me less. (Joe **) Allstate. Then as I was trying to manage my medical injuries, preparing to have surgery, I received a call from (Steve **) Allstate. A day before my surgery was to happen telling me that I better check my own car insurance allowance because his client doesn't have much insurance. Making me think that they might not pay for my medical bills.

Allstate Auto Insurance is a great insurance company, but they have stiff regulations for those trying to get coverage. Their coverage is great, but their rates are high. Also, they dropped my policy after one accident where there was no fault of mine involved. But the claim was processed in a timely manners and went well.

I had this insurance for possibly over 40 years, and never experienced problems with the company, and the rates were not extremely high during those years. I was very pleased with the company, and always received good service. I was able to select where I wanted my car repaired, and not forced to go to a shop of the company's choosing. I did not have many claims, but the few I had were always handled quickly, and I was able to get a rental car for free if I needed it. Someone hit my car, and I reported it to the agent, and my claim was handled efficiently, and repairs were quite satisfactory. Damage was only done to my front bumper.

Allstate is an established well-known insurance company. I like their payback system for good driving. Also, agent I have is low key and does not push for more investment in insurance than I can afford. Cost is, as always, a touchy point. Overall Allstate is acceptable as insurance carrier. Like that they have been doing this for years and years.

Not sure if it's okay to say names on here, but Gustavo ** was the claims adjuster that I had to deal with when one of Allstate's customers hit into me in a wreck. At first, it seemed like maybe he was just busy and not able to answer my calls when I needed to figure it all out, which was fine. Then it started to get fishy when I repeatedly called him every single day for a week and he never answered. He would call me back, but only if I left a detailed message about my contact information, but if I didn't answer he wouldn't even leave a message explaining what was happening, and I usually couldn't answer his calls because he would call me when I was at work.

I have no tickets, no claims and all it seems to do is climb. Find a way to cut these premiums down. This is why some people drive with no insurance, too high. Michigan is one of the highest in the country.

I was hit by a non-insured, no license having person after she ran a red light. Well although I tried to work I was in such great pain. Also I didn't receive great compensation for loss time of work. I feel if I'm paying insurance for my vehicles or for my house or wherever I live it shouldn't be based on my zip code.

No matter what the problem was, there was always an excuse why they would not cover things. Neighbors with the exact same problems had no issues getting coverage but Allstate was the terrible!!! I had to go to their facilities - always during the workday and estimates that my mechanic, who I used and trusted were not acceptable and after hours of inspection, the Allstate shop would give me an estimate for a tenth of that and frequently the shop would do a terrible job and I would have to take time off work and argue with them and I always lost. It was horrible. Also, when I tried to cancel Allstate I had to go to their office three times and argue with them to get my money back for the unused portion of my policy. Do not use Allstate. I switched to Nationwide and they are terrific.

I have used Allstate Auto Insurance on and off over the years. Habitually they start you off with a fair price and what used to be every year is now every six months that they hike your premiums forcing you to start shopping elsewhere. I am at that point now. Customer service is not the issue. Everyone you speak to or interact with is very helpful and polite. This has only to do with the company itself. This company is a good go to when you are researching to change companies. More than likely, they will indeed save you some money from what you currently pay because you are a new client and they are trying to suck you in. Just don't get so comfortable that you keep them for years on end without comparing premiums with other companies now and then. It seems they are all playing this game nowadays.

Allstate was there for me when I need them. You get protection for your family. I hit a deer going to work one night. Allstate was with me from the minute it happen, tow truck, rent a car, hospital emergency room, doctors offices, my air bag canister was bad...a recall...to find out later metal was lodged in my shoulder, leg, and chest. They cover my missed work, meds and then paid my truck off. Great company. You get what you pay for.

I was with State Farm for almost 20 years before switching to Allstate. State Farm's premiums continually increased to $87. I was able to get insurance thru Allstate for $60/mo - a big savings. I have a clean driving record all my life. I am designated a "Safe Driver," accident/claim free. I would like to see some kind of insurance regulation for senior drivers (of which I am one now). I think the insurance companies should reward good drivers by providing lower rates but that does not seem to be the case.

Allstate has horrible customer service. Had a wreck with an uninsured driver and the other driver was making money order payment and Allstate said they never receive them. Insurance fraud and I will be going to insurance commissioner.

I've had Allstate for many years and overall filing claims has always been a fairly simple process. I called the toll free number on my insurance verification card and it was done. Most of the claims processors are very helpful and responsive. However, after repairs to my vehicle one problem persisted and I encountered some trouble contacting the claims representative. The employee at my local office whom I contacted for assistance was less than helpful which was frustrating.

I have been very pleased with the service received from Allstate for 14 years, using a local agency in my area. The office is attentive and responsive. I have always experienced in this time exceptional customer service and competitive and discount rates.

I have looked for cheaper insurance, but can't find any. Had hit a deer, had to have truck towed and worked on, and filing the claim was easy to do. I just called my claim in to my office and it was taken care of.

They are nice signing you up. They say, "Come to us. The good hands people. We will hold you safe and protected you in a loss." That is in my opinion a flat out misrepresentation. They treat you like a thief and pay you as little as they can get away with. All of my contractors warned me what they would do. All of them! They are really disreputable. The agent was no help in my claim. A person from his office told me my claim was probably not covered. My roofer was the one that made me call Allstate direct. It was covered. Only they try to cheat you out of what is rightfully covered.

Been with them over 20 years and I feel invisible. Rarely hear from them and policy goes up with never follow up. I would think they would be interested in selling more policies and call every few years.

After over two decades with them, I asked for a call back to explain why their rates were so much higher than others and I was never given a call back. On top of that, when another insurance company called them to let them know that I would be switching insurance companies they hung up on them. Poor customer service, and gouging prices.

Not bad, but not always ready to give answers, when called. Also, you have to bear to look at details, say if your car is totaled. Case by case and know what it means. Know how much deductible you can handle.

I have been with this company for many years. The personal (staff) are very professional. Any help I need it’s easy to make a phone call and when I make phone calls for any reason they always know exactly how they can help, not matter what the problem, and they get the right answer. They are prepared to help. Especially when I report an accident they never give me an any bad attitude. They always concern how I am, how are the people involved in the accident. They make me felt confident. They resolve the problem without problems and my car get repair immediately. I always choose the place where I want my car be repair. All of that is very important for me. I feel very confident, secure, safe with Allstate, because being every day in the road is a risk. No matter where I go, I know my insurer protect me and my family. I feel very satisfied.

Allstate is the best insurance company that I have been with. I have used other companies but found a home with them. It would take a lot for me to switch to another insurance company now. Filing a claim with Allstate is a simple process. They are very efficient and reliable. I was able to do most of the process over the phone. When I had to take my car for the estimate they did everything right there and set my appointment for me with the repair shop. They are friendly and knowledgeable. They truly go out of the way for their customers. When you call them or they call you they make you feel like family.

After 28 years when I need help no call back from customer service. Only talk with agent and adjuster but since I need to talked to their manager never called back to me I called 3 to 4 times. No calls return. In good hands??? Soon will be looking other insurance.

I had been with Allstate a little over 1 year and I always thought they're very expensive and I found a better rate elsewhere. Well I cancelled my policy on 04/18/17, emailed a written letter to my agent as he requested. Everything seem to be fine until 05/02/17. Allstate still took a payment out of my account when they weren't suppose to, I called the agent's assistant and she's being trying to help me but it's 05/11/17 today and still they haven't put the money back into my account. They're very unprofessional thieves. It's a back and forth thing with billing and the agent and I even called corporate office and nothing has gotten resolved.

I love the representatives I've dealt with - they are very knowledgeable and very pleasant. They have helped me many times to figure out the best way to save money. I've had Allstate Auto Insurance forever and I get money back when I'm accident free but with my two kids on my policy, it's very expensive!!

I hit a deer, damage to front. I had claim adjuster quick referred me to get fixed quick and paid quick. Very efficient and had rental quick. I have tried other insurances and yes can find some cheaper but I have found cheaper don't mean better. I have friends who have cheaper insurance and weeks later still waiting for claim to go thru on their damaged cars. 2 changed over to Allstate because of efficiency. So yes I feel like I'm in Allstate's hands.

Heard about other insurance companies and how they handle claims. Allstate Auto Insurance handle everything very quickly and did not have to run around.

My mother is 83 yrs old and was hit by an Allstate driver. The lady that hit my mother is also elderly. She was apologetic and was insured by Allstate. Small fender bender, did not call police and that was a mistake. Allstate called a claims adjuster and kept drilling my mother on what happened and finally stated that they are only going to pay 80% because my mother did not HONK THE HORN... Think at this point will be going to court. She also was at the Doctors that day and this accident nearly killed her due to her high blood pressure. Have proof from the Doctor so I will be filing an additional claim. Just Nasty company reading all these complaints. Not experienced in the small claims court but will be going. Any ideas that can help let me know. I expect to live for 3 years. Will see what happens. I will get my day in court... Thank you.

Allstate Auto Insurance is the worst company when one of their customers hits and handling the claim. It took Allstate 2 weeks to even contact us about the accident and investigate it. Their customer hit me in a bike lane on the inside of the lane and there was even a police report. Their agent was so RUDE, implying it was my fault which doesn't make any sense whatsoever. It is unbelievable how unprofessional how the agent acted. It has been a complete inconvenience to our lives because they couldn't handle the claim in a more professional. It has cost us time, money and stress. They are the most ridiculous, fraudulent company, claiming they are, "in your hands", no they just insure reckless drivers and then don't rightly take fault for something. Allstate sucks.

Very dissatisfied. I was rear ended by Allstate client and was told everything would be taken care of. They told me they would provide rental of equal value then stopped paying rental after only two days my truck was in shop being repaired. Allstate told me that body shop needed to pay rental. I got stuck paying for the rest of rental. Very dissatisfied with the way I was treated by claims department. I will be telling friends, family and co workers to never use Allstate.

I would like everyone to hear my experience with Allstate insurance company in regards to my case ** with Case manager Jakira **. I was involved in a accident with another insurance company who wanted to investigate prior to taking my case so I was forced to file with my own insurance company. Jakira ** at ** was assigned as my case manager. I had to have my lawyer to enforce me receiving a rental. I had already received a rental and was paying for one and when I went to return the rental that I picked up on 03/24/2017 that was due in on 03/27/2016 I was advised by rental company that my insurance company had sent over the paperwork. I could keep the automobile. My car that was damaged was taken to the mechanic that Monday Morning March 27th.

Allstate = master of bait and switch con artist. In signing up I was assured full protection, no hassle in the event of a loss. Well just so have it, I had a loss. I had a sewer backup at my residence and an electrical fire at a rental unit. They come in and completely try and low ball the estimate, then disappear for WEEKS! Only to magically close your claim without updating you at all! Worst Insurance company I've ever dealt with. I am in the process of looking for a new insurance company for my portfolio. I'll be moving my 4 homes, 4 automobiles and 3 life insurance policies. If I can't trust them to handle a small incident, I definitely don't want my auto/life insurance policies in their hands.

The first question I was asked when looking for a policy quote was, "Do I have a policy now?" With a simple "No" answer, I was told they will not cover any people without a current policy. Clearly, they are not interested in my circumstances or getting any new, easy business. Furthermore, it was obvious English was not the first language of the representative I spoke to, and considering I was going through a menu upon calling them, I have no idea where I was calling. I highly doubt that customer service is much of a priority for Allstate. I think I'll be much happier supporting a smaller, local business.

I pray for anyone who has ever been hit by an Allstate driver. I was hit by an Allstate driver approximately a month ago. Actually, my parked car was hit by an Allstate driver in my apartment complex. The passenger side of my car was completely scratched along with multiple dents. Their insurer attempted a hit and run, when my neighbor threatened him and came and got my husband and I. Today, they denied my claim. I have provided photos of my car. I have provided photos of his car. His driver side mirror is hanging off. It has black paint on it, and no glass. His rear driver's side bumper has black paint as well as his front end. This happened on private property and I was told by the police dept. no incident report would be needed if we exchanged information.

Whenever there is any issue, if I contact customer care of Allstate, same answer, "Please contact your local agent." I do not know what customer agent is doing at allstate. This is the only insurance I have heard that if any issue call customer agent. I did not see any issue in other insurance. Now I am moving out of allstate.

We are with Allstate Insurance Company since 2011 at 3003 Danforth Avenue Branch. Before we joined this insurance company we met with Agency Manager Mr. ** who gave us some good advice and tips for safe driving. It was not that much of a difference of Insurance premium which we paid earlier insurance company but he impressed us to switch that time with his good customer service and friendly behaviour. We are also happy to get e-mail awareness for bad weather condition and other climate issues from Allstate time to time. For the last 6 years we are continuously getting good services from them. Mr. ** also advised us to switch our home insurance as it will also help us to get us insurance premium low. Hope sometime this year we will switch it. Recently we renewed our insurance with good insurance premium. One of their associates Ms. ** helped us for renewing it. She is also very good with customers. Cheers!

Allstate overcharged me. When I got my car policy in Dec. 2016, I was quoted one amount, paid my deposit, but after making my first payment in Jan 2017 they wanted to double my Feb. 2017 payment. So I cancelled my policy by the Feb. due date and got a policy with another insurance company. I then received a payment from Allstate for the entire month of Feb. Then in March they sent the bill to collections to mess up my credit. They are a very underhanded insurance company. Buyer beware of Allstate.

I had a recent experience with Allstate as well. Not very nice and very condescending. SO, HERE'S HOW YOU FIX THAT: You go to your own Insurance Company for the Appraisals and all the other things like a Rental Car, etc. Let your insurance co. cut you a check for what you are really worth, (which by the way) will not make your insurance go up) and they in turn will go after Allstate.

This insurance has lots of crooks instead of customer service. I had accident last week and the lady hit me. It was %100 her fault. She accept it and I had 4 witness. They called me and told me they reserve rent a car. After I got there they told me they reserve it but they are not sure if they will pay it. After 2 hour arguing with the insurance they record my statement and after 4 days following with them and sending adjuster, even the adjuster told me and body shop, "It's not your fault. It's very clear."

Have been trying to get my diminish value claim settled, always refusing without any valid reason. Their explanation is they don't think there are any value loss of a car due to an accident. Hilarious quote ever! Hard to reach the claim representative. Overall terrible experience. Would definitely recommend some other insurance company.

I was rear-ended by an Allstate Insured driver. After 4 months of chiropractic and massage therapy, they offered me less than half a month's salary plus time loss as a settlement. No consideration given for totaling my vehicle, 4 months of limited use of my arms, issues with sleep, and extra hours worked to maintain my workload. I'm still working to get them to reconsider their offer. I have up to 3 years to file suit - but I'm hoping they'll see reason and offer a reasonable settlement. Trust me - you are NOT in good hands with Allstate!

Allstate has to be absolute WORST insurance company when it comes to paying for claims that their insureds are at fault for!!! This has been one of the most horrible experiences I have ever seen!! My son was hit by an Allstate insured and it was clearly her fault because she did not yield. The adjuster denied the claim when it was clearly their insured's fault! They were trying to take advantage of a 19-year old kid that didn't know any better. That alone is deplorable. Once I got involved and pointed out to them, having been in the business for 37 years, that they were at fault, they reversed the decision. This is 3 weeks in after the accident. UNBELIEVABLE!!! Then they drag their feet on reviewing the supplements provided by the auto shop.

On March 23rd, 2017, an Allstate insured driver did not yield and made a left turn as I was driving up from her opposite direction. As I was coming through the intersection, she suddenly speed up right in front of me and I couldn't make a complete stop within one car length of distance, so I hit on the right side of her car. My car's front bumper and hood were damaged. There were no traffic lights or stop signs at the intersection. Then we pulled over and I got her license and insurance information. When I got home, I called her insurance (Allstate) and filed the claim. They assigned my claim to an Allstate agent and she's my contact person. Then Allstate scheduled me to an estimate on the following Saturday. As of now, three and half weeks went by, I am still waiting for her response of the claim status. I made several phone calls and she kept telling me this is still in process. So I have no clue what is going on.

Don't bother with these scam artists. I had a simple at-fault accident in December 2016 (first accident in my life at 34) and ran over a massive 8x5 pothole on 1700 s in January 2017. I was told to file a Misc claim on the pothole - Allstate took the liberty of changing the claim to "Struck a fixed *object*" at-fault claim and dropped me after replacing $200 worth of broken linkage parts a full 35 days after the incident. My Agent Trent and his worthless staff refused to help me iron this out and even with their much-lauded Accident Forgiveness I was dropped. One of their reps actually had the audacity to call me and try to loop me in to another auto line for $285/mo.

In good hands with Allstate? NOT SO MUCH! This claims adjuster is a horrible person! The poor lady that hit my car was so nice and apologized. I was backing out and saw her start backing out. I came to a complete stop and she hit my car. She was so apologetic, she said she normally looks behind her before backing up but her back was hurting and she did not see me. She told my insurance company that she was at fault and she told her Allstate that she wanted the accident covered (which you would not do if you weren't at fault). Ms. ** would not have it. She would rather cause this poor lady additional stress and be rude and condescending to me. She literally was combative every time she called and when called me to say she had made her determination she literally gloated then offered me half of the damages if I would settle right then. HUGE FAIL ALLSTATE. With people like this representing you, don't count on much growth.

I've had Allstate Roadside Service for a year. I never had to use it. I called them to provide my new credit card number when it came to renew. I find out the customer service personnel the other end was in India! I hung up because I don't want to provide my credit card number to offshore person and considering another roadside service and also don't want to support a service that doesn't hire American workers. Does anybody out there can tell me which roadside service has US BASED Service? Thanks.

August 31st 2016 I was rear-ended by an Allstate insured on my way home from work. My car wasn't drivable and was towed to the towing company's yard. The sheriff arrived and created a report and I was taken to the hospital by ambulance for medical evaluation and released. I would follow up with my primary care physician and take some physical therapy for my neck pain. September 2nd 2016 I rent a car and call Allstate with the driver's information and a claim number is created. The representative we talked to said that a claims representative that would be handling my claim would be contacting me. The claims representative said that Allstate is taking full responsibility and that everything will be fine. She said that I shouldn't have to pay for the car rental out of my pocket and to get her the information and that she would set up payment directly through Allstate.

I had been an Allstate customer for years with NO claims. I purchased a different home and got my quote that seemed reasonable. After closing I received a bill from Allstate for almost TRIPLE what they had originally quoted. Every single renewal my rates increased again and again both home and auto even though I had never filed a claim, no traffic violations, multiple discounts, etc. I decided after consulting with my Allstate agent about increasing rates, to shop around with other companies. I was SHOCKED to find out that other companies' rates were approximately 1/3 the price I was currently paying. I switched my policies to a new company, call Allstate customer service and requested to cancel both auto and homeowners policies, emailed my agent requesting the cancellation of policies, and followed up with a phone call to my agent.

I will never forget my horrible experience being victimize twice while having full comprehensive coverage include uninsured motorist. In September 2015 I was badly rear-ended by stolen vehicle hit and run accident. Leaving me in the middle of the road totally disable vehicle and badly hurt and unconscious. The stolen vehicle was located one mile badly damaged and unable to move.

Allstate has refused to cover my rental vehicle after a no-fault accident in which THEIR policyholder rear-ended me. I took my vehicle in to be repaired on Monday (it is now Thursday), to which the body shop estimated the vehicle repairs to be completed in about a week's time. Allstate has called every weekday since before my vehicle was even inspected, harassing me about the rental car situation.

Allstate Springfield Oregon 384 Q Street 97477. I cancelled my Allstate insurance policy (easy pay) over the phone so that it would not re bill. The lady informed me that they could not cancel my policy over the phone but would have to do it in writing. My policy was paid on time and was up to date when I canceled it. There was no more money owed at the point of my shutting down easy pay, account was paid in full. I cannot say for certain if I forgot to send in my request to cancel or if I did send it in at this point. Allstate claims they did not receive it. I had not opened their mail for 2 months because I was paid in full and had went with a different insurance company.

Allstate dropped our auto insurance without notice. I made 2 premium payments before they send a letter dated March 15th that our ins had been cancelled on Feb 6! We had been without ins for over a month and didn't know it! No email or call from our agent-nothing, even after I emailed him. Now, because of that, our rates are higher with new ins co. and some won't even insure us because it has been passed 30 days. We had their car insurance for 17 consecutive years with 2 not at fault accidents from years ago-1 over 3 yrs ago and the other over 6 years ago. We had no points on our license and our insurance rate didn't go up.

We hit a deer and totaled our car. We muddled around for about two weeks deciding if we were going to buy the car back or not. After we made our decision, we followed up and sent in all the paperwork needed. Fast forward three months, still no check, no updates from the company, etc. I went online to check the claim status and found out that we were still paying full coverage on a car that was totaled months ago. I called the 800 number and kindly asked to remove the coverage on the totaled vehicle and back pay us for three months of coverage. The representative also said that our check for the car was also "in the mail today" which I found to be rather coincidental.

I had been a customer of Allstate for 3 years, always paid my 6 month policy in full at the time of renewal. I have no accidents or tickets. (Been driving since 1980!) I recently purchased a new car, but before I signed any contracts I called my agent so I would know how much my policy would increase. I was told $1300. I purchased my car then received a bill from Allstate for a little over $4000!! I called my agent, explained the situation. I was promised they would review the policy, try to include some discounts, etc and I was supposed to receive a callback the next day. Never happened. I called 3 times, left messages, still no return call. By this time I had already started researching other carriers and was able to insure myself and my daughter with 2 vehicles for $1500, more than half the price of my Allstate policy. I do not recommend them to anyone!

I am writing this review because I am very upset with the customer service given to me and my husband at Allstate on Congress St Troy New York. We got insurance with them in December 2016 policy number ** and were cancelled without any notice and took two months to get our refund. We found out we did not have insurance because we went in their office to find out about our permanent ins cards. So we processed another insurance immediately so we wouldn't be without but they did not process all information need to National General so now they are going to cancel me again. I have sent them numerous email text messages and even today called them they said, "Oh don't worry. We will have it taken care of." Yet they never called me back.

On March 3rd, 2017 I paid for auto insurance through Allstate. I requested to start coverage on 3/3/17. After they took my payment the start date was changed to 3/10/17. I was trying on the 3rd to update my vehicle's registration. Once I realized I had to wait a week I was okay with this. I waited until 3/10 to complete my registration but that morning when I called for my policy information they said they would not get it until 3pm that day. I already took 2 days off of work to get this task completed and Allstate cannot do nothing. After this 6-month coverage is done I will move to another company. Especially since I realized they have less than 2 stars on customer satisfaction.

My car was hit while parked on a street in Detroit because there is only a very small lot for parking which fills up quickly by restaurant owner, employees and customers. So most of us are forced to park on the street. I came out of work on a Saturday night at 1 am to find the front end of my car bashed in and air bags deployed. (Yes, your air bags can deploy if you are not in the car and there is enough juice in the battery. I spoke to an engineer at GM and he verified this information.) I then called my girlfriend because I was not about to wait in that neighborhood at that time for cops to show or if they even would. Tried to drive the car because I didn't want it sitting there to get stripped overnight. I was able to drive it home with girlfriend following and filed police report next morning -Sunday.

This company is absolutely terrible. I was in an accident on July 8, 2016 and it is now March 8, 2017 and I still haven't heard a thing from them till I called them just now. I was involved in an accident caused by an uninsured driver and was told to pay my deductible to have the damages repaired and Allstate claimed they would refund me but when I called today they claimed I didn't have the right coverage and since the other driver wasn't insured they won't pay until a lawsuit is settled.

I was hit by a driver in my apartment complex on 3/3/2017 that had Allstate!!! OMG!! So they assign me to an adjuster Jared **. He was so rude. He acted as if it was my fault when it was his customer that hit me!! He also told me he would not go out to do an estimate on my car. He was so rude... he didn't care what I had to say. He said that they will only cover 80% when their customer hit me... it should be covered 100%. He even told me I would be better off filing it under my own insurance... so now it's costing me a 500 deductible to file on my insurance and let my insurance company go after them for 100%!! If you knew like I knew you would never waste your money or time which such a heartless and dishonest company... They do not want to pay when their customer is at fault and they treat you bad and talk to you with a harsh tone like it's your fault! Allstate is false advertisement and a very unfair company... they deserve 0 stars... I'm so upset!!

After forty plus years of being in "Good Hands" I finally got tired of their rudeness and deception in order to obtain higher rates! I have a 16-year-old vehicle with 63,000 miles, just traded in for probably my last new car being 63 and keeping them as long as I do. What's an average of approximately 4,500 local miles a year, with a super clean driving record and no accidents since 19 years of age you would consider me a good customer. Come to find out I only had a 15,000/30,000 policy when new people were getting better insurance and paying less. Yet they wanted a $500.00 increase after the purchase of my new vehicle, I call the main office and they did not know why - to call my local office/agent. I called my local office and they did know why? "Maybe it was because I have the "old" Allstate and was grandfathered in? Maybe I could get into the "New Allstate" for my previous rate. I'll have to find out from the main office and call you back!"

My son had an accident, at a four way stop. Police report stated the other driver failed to yield, although other driver was to the right of my son. This should have been a compensatory claim, as the other driver struck my car in the middle to back of car. Allstate refused to pay saying it was 100% the other guys fault. They gave me a claim number with the other insurance company and the name of the agent, who I called immediately and left a message. No return call, I called 4 more times. Each call I left a message. Each call was never returned.

I was involved in an accident where I received a citation but the other driver was at fault and I have photos and illustrations that prove it. The judge I appeared before saw the evidence and dismissed the case. Allstate however, took the other driver's word and discredited the evidence. I had to pay $1000 deductible while the other driver is still smiling. I'll just have to say, "You're in good hands if you don't have Allstate."

On Dec. 16, 2016 an Allstate insured vehicle missed a stop sign and colliding with my Beautiful 2008 Harley Electraglide. After I went over the handlebars and over the hood of the SUV that missed the stop sign and landing on my head (no helmet law in FL) and being knocked completely out and rushed to the hospital with head, neck, back and shoulder injuries. To make a long story short we agreed to an amount of my totaled bike and for the return of special items that I purchased during the years I owned it but when the items came through the mail my seat was switched. Someone somewhere took my custom seat and switched it with an old seat and now after months of doctor's and physical therapy they called to let me know that they were not responsible for the seat and how it got missing and that they were not going to reimburse me for it either so I elected to vent here. Only $320.00 turned a good review into a bad review.

On Friday of last week we came home from our vacation and found out that our radiators and water pipes had busted. We had no heat or water and put in a claim at Allstate that same night. Allstate asked for heating bills to check if we kept the heat on in the house. We gave them the bills and quickly the Claim Service Adjuster said that it is less than last year, so oh no I somehow didn't leave the heat on!!! I then politely pointed out to him that the heating bill in December 2016 was $226.07 and November 2016 was $114.16. He then claimed that he needs to bring to his supervisor because he can't do his job.

Our Allstate agent is name Elizabeth in Kissimmee FL and that whole organization is a bunch of crooks. We were involved in a hit and run and the insurance company first sends us to a horrific shop that damaged our vehicle when it was there to get repaired. Then they raised our insurance premium by over $200 more. My policy became more than my car payment. We declined further coverage with them and they still took money from my bank account. Now they are saying I have to wait ten business days to get a refund for over $600. This is ridiculous and unethical. This company should go down for fraud. Do not do business with the Warren Foley Insurance agency or Allstate. They will take your money and blame you. This just downright criminal.

I am writing this in hopes that my husband and I will be treated with respect and fairness, as we have not yet received this from Allstate Insurance Company. However, I will be honest; my trust with this company is forever lost. I do not feel as though our voices will or will ever be heard fairly. My horrific experience begins on Jan 10th as my son and I were coming out from my office and noticed that another vehicle had hit my Jeep. We had to stand out in the freezing rain waiting for the police officer to arrive and while doing so I called the Allstate agent at this time. His receptionist answered and I told her what had happened and she asked me if the vehicle was drivable at this time. Given I had not even driven the vehicle, how was I to know if it was drivable therefore I said, "Yes".

Raised rates without any reason or a heads up; just surprise, it's 40 dollars more. In Washington Utah the customer service is bad and they are no help explaining anything, I don't think they know what's going on.

January 20th, at approximately 11:55 PM I was hit by a driver who had Allstate as their insurance. It is now exactly a month from the date of that accident, which was reported immediately, and I have yet to receive my settlement from Allstate. Even if I remove the week it took to process the police report, that still means I have been waiting on Allstate a total of 24 Calendar days for a settlement to purchase a new car. Of those 24 days, I had a rental car for 10. Allstate paid for 9 days, because they cut off that service within 2 days of presenting a settlement offer, not me ACCEPTING the offer, but just them low-balling me with the minimum value of my car.

I was in a car accident that the other driver was liable for, and he happened to be a customer of Allstate, so I filed my insurance claim with Allstate. Because my car was undrivable, they gave me a rental car while my car was being fixed. However, they wouldn't cover insurance on the rental, which they didn't tell me for a week. So the rental company ended up charging me $170 "damage waiver" for that week during which I was driving around in a rental I thought was paid for by Allstate, blissfully unaware that with each passing day, I was being billed another $24 because Allstate wouldn't cover the insurance on it. Allstate -- an INSURANCE COMPANY that was liable for the accident that rendered my car undrivable -- wouldn't cover the insurance on the rental.

I was with Allstate for 3 years up until I got into my first accident in well over 10 years. They had me thinking I had accident forgiveness and come to find out that is in a gold or platinum package, I had the silver package. Every year my agent switched. I tried contacting every agent that was assigned to me but I had no luck. I left several messages. I left email and phone messages and got zero response. After my accident my premium went up an extra 185 dollars a month. There is no way I was going to pay that. I left and got Plymouth Rock which I pay 161 a month. I wouldn't refer anyone to Allstate. They are the worst insurance company out there. They need to stop with their false advertisement on accident forgiveness. My girlfriend had the same problem.

I was with Allstate for approximately two years with no accident and great intentions of the company. On 1/24/2017 I was hit from behind and my vehicle was totaled and towed away but I was not worried at all; at least I thought I should not be from an insurance company that quote "You are in good hands with Allstate." Good hands I felt like I was dropped. It is almost a month later I have not heard from the insurance company and the other person company State Mutual offered me only 1020 for bodily injury.

I have been a faithful customer of Allstate for approx. 17 years, went to make my new payment on my renewed policy and noticed the price more than doubled. After reviewing my policy I found allstate added my ex-wife's children to my policy without my knowledge. We have been divorced for 10 years and the children are not my children and have never lived with me. They have different last names however allstate changed their last names to mine when deciding to randomly add them to my policy. I called my (local) agent in Waycross GA Robert ** whom has been my agent for the entire 17 years but now is several hours away from me and was given the runaround for hours trying to speak with an agent so I found another insurance company. Later an agent finally decided to call me and said it's my fault that allstate probably sent me a survey asking if they lived with me and since I did not respond they were added.

I have been a customer since 1997. Perhaps have used the service 5 times at the most. Those times assistance was sent. Usually with a significant wait which is understandable taking into consideration storms, traffic etc. Today at 12pm, a clear day, no large scale emergencies in the area I called for assistance as my car would not start and it seemed like the starter was gone. The woman that helped me was very nice and efficient. This review is not to criticize her. After giving all my vital information and verifying who I was we got down to me needing a tow to my mechanic located a few towns away. I was calling from a busy shopping center on a very well trafficked road. Many business, homes etc. I was not in a rural area. The CSR told me she would find their service providers in the area and call me back with the findings.

My wife pregnant and I are Allstate customers, have been for 3 years. On Nov 30, 2016 my wife was hit in the back by your insured Carina ** causing $1794 in damage the entire bumper needed to be replace. As a result my wife was injured. This has been a horrible experience and a unbelievable amount stress and anxiety. Deanna ** was assigned to claim. Deanna did not won't pay for rental. I requested to speak with someone above her. After 2 weeks Sherri ** approved the rental while my SUV was being repaired. Sherri ** also stated she would not pay for my wife Wedding Ring that lost a baguette diamond during accident a total of damage of $650.

I contacted Allstate to let them know, I had cancelled insurance with their company and was told to fax the info, from my new insurance company, which I DID, even before I was to pay, they still took the money out of my account, which left me with nothing. When I contacted allstate, I had to show proof that the money was taken out of my account, and even then I have to wait until they return money back into my account, it has been since 1-27-2017, and I am still waiting for my money. I have had two checks bounce because of this, and no money left for anything, until they put it back in my account, and the worst thing about it is that it was nothing to them, but I need my money!!!

I have been reading all the bad reviews about Allstate. My husband plus I were part of the 2016 Louisiana flood and believe me - we lost our car! The day I could swim to safety, I took 2 important papers - homeowners insurance (lost the home too) plus the auto insurance. I claimed on a Saturday the loss of the car. We still had not been rescued, and by Tuesday, Allstate was calling to see how we were doing and to get the claim activated. Within 15 days or less (time just kinda goes by when you are in stress mode), we had the car towed and the claim was done and we had the monies for a new one. You can read bad reviews about every insurance company and YES, your rates are ALWAYS going to go up.

I purchased renter's insurance on January 12th and then immediately cancelled it the same day due to my roommate purchasing it herself and regretting to inform me. The agent Mary told me that she already processed the payment in a literal 3 minute time frame and then told me she'd put a cancellation on the payment. Instead of cancelling it, she still ran the payment on January 17th.

Their insured ran a red light and hit our truck which had a green light in the intersection. She was ticketed by the police officer, who took the traffic report. Her insurance carrier has not accepted Liability for damage to our vehicle. They claim their insured said she is not at fault, even though there were two witnesses to her running the light. They will not accept liability until they talk to both witnesses and the officer. One witness has come forward, but the claims person for Allstate has not called them back yet. And, the police officer is calling them as well. So far, they are not picking up a car rental for our totaled vehicle. According to the insurance commission they can hold us up for up to 30 days. Meanwhile, we have rented a car at our own expense. I caution you be careful of Allstate Insurance, they don't care if their client is in the wrong or not, they will do what they can to not pay a legitimate claim.

Allstate is a great insurance provider, although I do wish they would take a proactive approach to coverage options, suggestions, etc... It took 3 weeks to complete my claim for a total loss. I was not happy but they were very nice. Customer service is always top notch.

Allstate is a great company. I have been with Allstate many years and they have always come through. Did have a claim once and they took care of everything. Customer service is excellent and they always answer your questions or concerns. At this point, I just have liability because my car is old and I think the premium is a little high being that it is an old car. That would be my only complaint.

I was the victim of a hit and run accident in May 2016 on the highway. I had purchased 10,000 in medical coverage. After six months, I still have one injury from the accident. This was an injury documented within two weeks of the accident. I still had over one third of the benefits remaining. Allstate medical claims policy staff began suggesting it had been too long since the accident and suggesting the injury might not be due to the accident. They are requiring I go to an independent medical examination and in general, my relationship with MY INSURANCE COMPANY (not the company of the women who hit me) has become adversarial. I DO NOT RECOMMEND Allstate.

When you think of Allstate commercials you think of being in good hands but that's not the case. I was rear ended by one of their consumers to start this off. Not only did they try to minimize the injuries my wife and I had but they tried to make it sound like it wasn't a bad wreck without even seeing or being involved in the wreck. The two people I spoke to, (one from claims and one from rental), only knew two words, "within reason". They refused to cover a rental because they said my vehicle was drivable even though I dropped it off in the shop for repair.

Allstate has been our insurance company for 30 years. We have had one claim on our house, one auto accident and one water damage claim on a rental house. All three times, Allstate was quick to evaluate and pay. I have never had to wait or argue about parts or prices to have the houses and car repaired. All three incidents were very costly. Every person that I dealt with was beyond nice, fair and concerned that everything was being handled in a timely manner. The service is beyond compare but the prices are getting out of control. I have 7 vehicles and 3 houses and the monthly bill is really starting to hurt my pocketbook. Hope they take a look at the prices they charge and try to hold them down.

I have been a customer for 25. Never had a problem with claims. The agents have been helpful and nice they are always look for ways to improve my insurance and give me great value.

Please read this... I was insured by Allstate, on September 30, 2016 I woke up to my vehicle gone. I called the police and Allstate. All was going well until their claims investigator Gregory ** became involved. I had given all information to the police. I was questioned by Greg as to why I had such "good" insurance on my old vehicle, it was a 2000 Dodge Caravan. As his investigation went on he decided I needed an EUO examination under oath, by their attorney which is actually an interrogation.

Allstate is a great company and very competitive. I have a great agent and price is fair. Also, filing a claim is not a hassle. I called Allstate, received an claim rep who came to my house within 2 days. A check was cut within 7 business days, and work was completed. They called to make sure I was completely satisfied. I love Allstate.

Had a accident 6/13/2016, put claim thru Allstate, Liberty Mutual claimed 100% liability. Allstate has put claim in subrogation. Why good questions even months out I received more information contacting Liberty than Allstate. They won't answer what hold up is. This process is stopping any recovery on my behalf. I have classic vehicles, cannot use classic insurance. I have a open claim so I pay full premium.

I was in a very minor accident in Dec. 2015. It was a scam since the man driving ran across the road and snapped pictures of me sitting in my truck and the front bumper dented. Two months later he claimed he had a herniated disc from the accident and I was at fault. I had two witnesses that both said they saw what happened. The man was driving his girlfriend's mother's car, was stopped and had no brake lights on. Allstate paid $7000 for an old Chevy Suburban and $25,000 for his injury! I couldn't believe what happened.

I first had a policy in 1963 with this company when I had a minor ding. After some early discussions on fault Allstate did negotiate a reasonable settlement. They have served my purposes well for 30+ years in 3 Provinces. Except for a few years in Sask I retained their Insurance over the years because I couldn't find a company that compared!

On one claim, my daughter barely bumped the car ahead of her. The man she bumped claimed his car had over $3,000 damage. Our car had zero damage, verified by Allstate after another body shop said the same and that there was no way it could have done $3,000+ damage to another car. I tried to help them launch a fraud case but they didn't seem to be interested. We've had some disagreements when two claims were being processed, but our insurance agent is the absolute best and her local old school service is why we don't go to any other company. And there is no perfect insurance company, I'm sure.

Allstate cost a little more but it is worth the price. When a car backed into me, all I did was call Allstate. They took care of everything and it didn't cost me a cent.

My former experience with Allstate was great when it was managed by Dan ** and the one that followed. However when Brandy ** took over the office it was a totally different story. Every year was a raise in my premium. After filing a claim, my payment jumped to $400 more than the year before. When it jumped to the $400 level I made a definite change in companies.

Although costly, Allstate is available to assist in your concerns and explains thoroughly the procedures and policies. They will try to find the best coverage possible. I have both home and auto insurance. The representative is professional, knows what's available or what needs to be changed and makes you feel valued. When I filed a claim, they were quick and took on the responsibility of getting a rental car to my home. They contacted me regularly about my satisfaction with the repairs being made and after it was concluded. They will contact me about any changes or just to be sure that I am satisfied.

Filing a claim was a nice experience because I got cautious service from our representative. I had personal service and great service and they have great personality when helping me. I am happy with the service and they answer any questions I may have about insurance.

On 1/9/2017, Monday, I somehow picked up a Leatherman multi-tool on my passenger front tire on my way home from work approx. 6:00 pm. I contacted the roadside department to report my situation and was told I would be called back with the information on the company that would be assisting me with (by now a completely flat tire). Of course no call. I was able to reach a friend to help and was able to get me home. Again, contacted roadside and was told that the only available company was 50 miles away and I would have to pay some out of pocket costs. I suggested they contact a company AC Towing and was informed that this company did not do service calls of this nature.

I was in an accident with a guy who had Allstate and he was at fault, I had to run around and take care of everything because Allstate is some lazy **. They offered me the cheapest of compensation, rental, parts etc. and when it was all said and done I had to pay $500 in rentals because it took the adjuster a long ** time to do his supplements and they told me I had exceeded their timeline for repair. ** being in good hands. These guys don't give ** about you and all the inconvenience it is for you to take care of another careless driver's mistakes that they insured. You're literally in the worst hand with this company and on top of it I got nothing but used parts on my new truck because the dumb ** adjuster said it was a month old truck. Avoid this company at all cost. If not you'll definitely live to regret it then it will be you writing a review.

Allstate is the worst car insurance company, they do everything in their power not to pay on or fix a vehicle when their policy holder is at fault. I have been without my car now 3 weeks and the claim is still not resolved. Initially the day of accident it was stormy, raining and I had the man in driver seat come into my office to exchange and discuss what happened, it was not until later that afternoon when it had stopped raining I noticed my car was pushed up against a tree breaking my back right tail light.

They did the job without too much hassle. I would give 5 stars for the claims but 2 stars for keep increasing the premium without even letting you know or care if you did have or not accident or tickets. I was with Allstate for almost 4 years. Every 6 months they will raise the premium. In the 4-year I stopped and chose a different insurance company that I hope it will do better on being transparent.

Rates seem stellar for all that I have. Been with them a while despite rate checking every few renewals. I've been impressed with the call center staff - always US based folks oftentimes pursuing advanced degrees and very clear about their day job work. I've had policies in AL, FL, VA, and NC. Umbrella, homeowners, landlords, renters, auto X4, etc. Very flexible company with many options. No problems reaching local agents at any time either - customer oriented.

My parked car was rear ended by an Allstate insured almost six months ago, and the level of service I received has been deplorable. My claim has yet to be resolved and the staff has been cold, unreceptive and unhelpful in this distressing process. It has been a nightmare getting to work and ushering my two children around all this time without my car. My youngest child is autistic and is sensitive to extreme light, sound and large crowds. It has not been an easy task taking him on crowded buses and trains, and walking in the freezing temperature to the train station.

My wife and I have/had several policies with Allstate. I had a commercial liability policy and a commercial auto policy for my small business through them, and my wife still has her auto policy and our homeowners policy with them. Before I get to the bad, the only good thing I can say is about my local agent. The only thing he was good at was returning calls and answering questions. Outside of that, I think his hands are tied by his price gouging parent company Allstate and there was nothing he could do to keep my business. To lay the foundation, my wife and I both have perfect driving records with no tickets, accidents or claims. In addition, I have never had any claims, accidents or tickets through my business. Both our credit ratings are very high 700's and we are extremely timely in paying all debts.

I have filed several claims - probably 3 with the same car - with Allstate Insurance Company. In 2 of the accidents I was at fault and in the 3rd the other driver was at fault. In all three instances Allstate was fast, courteous and professional in dealing with me and my insurance claim. If you choose to go with one of their preferred shops they will not require three estimates nor will an adjuster need to come to give an estimate. In each of the three claims I made, the shop I wanted was on their list of "preferred shops." I have had excellent service and great premiums from Allstate Insurance. Allstate has been kind for the five years we have had them for a car insurance provider.

Recently my wife was hit in the back of the car while she was stopped in a red light. She drives a 2017 Acura MDX with all the highest checkpoints in the industry. First when she was filing the claim they treated her like it was her fault for stopping on red lights then the adjuster tried to short change us on the repair costs and then finally the worst of the worst is the collision department and the rentals. They gave us a $23 dollar a day for a rental which you get a Ford Focus or a Neon with. On top of all of this they want to hang up the phone on me when I express myself. Is this fair? Is this the way someone should get treated? Is this the company that you would want to get insured by? I will definitely NEVER EVER EVER EVER get insurance from this Allstate and neither should anyone else...