Allstate Car Insurance Reviews

They have always been quick to fix problems and claims process is easy. We have not had any issues with them. We like being able to make changes online. The only thing that is sometimes frustrating is the time it takes for them to deduct our monthly payments from our checking account.

I feel like my agents at our local Allstate are very informative and helpful with any information I might need now and in the future. I have not had to file a claim, but am confident that if I did, they would handle it with the same care that they would wish to receive themselves.

I did several online auto insurance quotes starting in 2014. I had previously used several other auto insurance companies in the past. I chose to become a customer with Allstate in October 2013. At this time I was living in Tucson, Arizona. I found that dealing with the local agent in Tucson was much nicer than using an insurance broker like I had done in the past. I do an automatic withdrawal payment system every month, so I don't have to write a check or go online to make a payment. They also do automatic policy renewal. In 2014 I moved to Wisconsin. I did several auto insurance quotes with different companies but none could compare to the coverage and price I get with Allstate.

I only have PLPD so I haven't really had to get too involved with Allstate. I will say that I do think it is very reasonably priced insurance. I also like that the late fee is only $3.50 and there is a 30 day grace period. It is also helpful that if I wanted I could pay my total in one payment and get a discount. It is useful that I have the option of paying more on my balance. I also like that I can pay my bill online and can enroll in automatic payments.

They have a very good price for the coverage and the agents always have my best interest in mind. I have never had any trouble with them, and they even save me money. They have been in my family for many years and a while back when I needed to use my insurance, they were nothing but polite and helped me get back on my feet.

Are you in good hands... NOT WITH ALLSTATE!!! One of their policyholders hit my car, admitted fault at the scene, begged me not to go through his insurance, and left the scene. My sister stopped him in her truck and got his information. Now his insurance says that I went into his lane, and I am at fault. He was looking the opposite direction coming into my lane. I was honking my horn and he paid no attention, until he hit my car. They said I was at fault, because I had no insurance.

They provide coverage cheaper than my previous insurance and seem to be responsive to any inquiries we have had. When we first signed up we were provided with a lot of information on our policy and even information on our month to month bill that seemed to fluctuate in the start. They were always professional and courteous about everything. I feel as though no matter what happens Allstate will help us with every step of the way.

I have had Allstate for over 10 years. I have had to file 1 claim, a windshield claim. It was quickly dealt with and very easy. I was able to pick the company and they came to my house to change out my windshield. I did check around just to see what else was out there. I won't name the company, but they were almost $300 every 6 months more. They even told me that I should stay with Allstate. I have a wonderful agent that knows me by name that I can go and talk with about any concern I may have or to do some changes or updates to my policy.

They are really good and nice. Every time I visit them they're all welcoming. I am very happy with them and their help and service. My husband really really really love them. He's the one who told me to go with them. That means that my family is all in the same one.

It's perfect. Nothing wrong. It's cheap and love it especially when you have kids. I had Allstate for as long as I can remember and no problems even when I was in a car accident. Allstate has very good customer service, very very patient and can help me with anything. If you are looking for insurance Allstate I recommended 100%.

We recently switched from Liberty Mutual to Allstate, saving over $100 a month! The application process was quick and easy and our agent helped get us the best deal. Our family insures two cars and the savings we are getting with Allstate have been wonderful for our monthly budget.

I received a good student discount, which I appreciated. I felt like they took my responsible nature into consideration. I usually use the phone for my customer service interactions, and I've found the process to be quick and pleasant.

I haven't been in any major wrecks so my record is pretty good, but the rates are really high compared to some other places, so I will probably be switching soon. I wouldn't recommend Allstate unless nothing else is good around the area. The customer service on the telephone wasn't very good. The person I talked to didn't have a good understanding what the problem was.

It not the greatest. They kind charge me for extra month. I didn't want and I can't take it off. It sucks because I switched thinking it was great and it wasn't but the lady is so nice.

I have used Allstate Insurance for my cars and my house and have always been happy with their treatment of me. My local agents are always prompt to return my calls and to answer any questions. When I have had a claim, I found the company to be fair and quick to respond.

Allstate is a great company with many products to fit a wide variety of name. They are also very helpful and have local agents nearby. Their agents are very well trained and can help and assist with any problem that you may have. I would definitely recommend this company.

I like Allstate because they had good customer service, I didn’t have wait long on the phone, very helpful. I was very happy with the quote that they gave me. They explain everything to me. I would recommend them to my friends and some of my family member have the same insurance and they are very happy with them.

They have always been very helpful. They are quick to answer any questions that I have. And their rates are reasonable when I have compared them to other companies. Also, I enjoy their advertisements on television.

Our claims experience was good; though it was sometimes frustrating to get caught up in the telephone prompts. Our representative was friendly and prompt. Allstate did not feel very personal.

At the end of April my son was involved in an accident driving his grandmother's car insured by Allstate. The auto was totalled and my son sustained back injuries. No fault was supposed to go into effect to cover his medical bills and was told he would receive a weekly no fault check. While he is still receiving physical therapy covered under the no fault claim, no monies at this time have been distributed to him. His claim started very poorly as there were 3 different claim numbers issued by incompetent reps. It just gets worse from here. We have made numerous phone calls to get the issue straightened out with his representative and her supervisor. Apparently these two women sit near each other, and apparently transfer the call back and forth to each other.

My agent is always there to help. My new policy always comes in plenty of time for me to take care of it before a lapse in coverage could occur. It's about the going rate and I feel it comes with an actual human to help in case I have any questions.

I have never had a problem with them. They are a good company to be with. They’re always nice and always there for any questions you have. I have called a few times they answered all my questions and quick when you get in an accident and to give you a check to repair any car problems you have.

Allstate is a wonderful company. They have great employees that are very helpful and clear at explaining things. They've helped me with so much and have great rewards program. I plan to be a customer for a long, long time.

Have had a fairly good experience. Haven't really had any problems and get help when I need it. I did have one problem a few years ago but it was easily fixed. Haven't had any problems since then.

We have had Allstate insurance for several years. We have never had a problem dealing with them. Our local agent has always been helpful and their customer service is good. I just wish their rates were a little lower. Adding our teenaged children was easy, but costly. I wish there were more discounts for good drivers and drivers who have been long time customers.

We are very happy with the service we have from Allstate. We have both auto and homeowner’s insurance through them. We have only needed to make one claim and it went smoothly. Our agent is knowledgeable and helpful and always available to answer any questions. We have not been able to find a better deal either.

My auto insurance company is just okay. It's not great, there are no special bonuses, no special offers, no special customer service but we've had a it for a long time and it's been okay. I can honestly say that I am not all that impressed with our insurance but not sure where to start to find something new.

This auto insurance company has great rates and employees. I have used this company for more than ten years and I have never had any complaints. The insurance is very reasonable. Not too high and fairly cheap. I would definitely recommend this auto insurance company to others as well as friends and family.

In my opinion it is affordable and really fits my financial needs. This does not mean that it will work for everybody, as they have not always been completely reliable. However, the price easily can cover some complaints, but if you want to have a really safe choice, Allstate may not be your auto insurance.

Loved, great, happy fun surprise. Helpful, loved it so much. I'd recommend it to someone like my family and friends, etc. My friend loved it too because it was cheap and it wasn't too high. It was so low that anyone could used it.

It was easy to sign up and they gave me a good rate at first but after having them for a year and no accidents they raised my rates up and don't understand that. It is stupid to raise rates if you never filed a claim. It makes me want to switch insurance companies.

Allstate is very reliable.

They're always a dial away, and call you proactively to notify you of any changes or that the insurance is coming up for renewal. Great service! Competitive rates, too!

I was surprised with Allstate as how cheap their rates are. I am sure they rate you on your credit history and insurance history. I have not had any problems with them.

After over 45 years as a customer I would say that customer service has always been good. At one point we had a car almost totaled by a tornado and a week later a car stolen. The next renewal period we were put in a high risk pool. I always felt this unfair as we're not responsible for either and could not switch insurers with this on our record. Aside from that we have been satisfied.

Your agent is never available to you. When you call you leave messages, or another person acts on the agent's behalf. For as long as I had Allstate I never reached my agent. Premiums increases dramatically, and they do not work with the client. I changed insurance company.

My rep did not give me good service even though I was a customer for almost 30 years. I requested information from him and did not receive it after several requests.

That device they want you to plug in your car is an invasive device that utilizes your car to provide stats that will only augment corporate profitability.

Fortunately, I've never had to use it. Customer service is great! They ensure I have good rates and take my excellent driving record into consideration.

My experience has been basically non existent simply because I have (4) policies and I have never had any claims. However, there was an incident of a frozen pipe in a unit owner above my rented condo. Even though I have a policy with Allstate, I didn't have to file a claim, my neighbor upstairs did because it was her fault. My unit still had water damage and it was impossible to retain people to extract water out in a timely manner. I called Allstate to inform them of this problem and even though I was not filing a claim they could put me on their waiting list for the company they used for their customers who had claims for water extraction and I was going to pay for it and get reimbursed from my neighbor upstairs. They did and it took (5) days but everyone else I called it was a minimum of (2) weeks. Some companies never called back at all. They even gave me an estimate for damage. Hell, it's the least they could do considering I never file claims.

We are loyal Allstate customers since 1986. We have always gotten A1 service. We were involved in two accidents where another person rear ended our vehicle; one of which was totaled. Allstate was right by our side facilitating and overseeing the claims in our behalf. One year my foot slipped off the brake at a traffic light and I bumped into the vehicle ahead of me. No one was injured but I damaged the tow on that vehicle. Allstate was right there for us. Our rates remained low. Allstate is the only carrier we have ever used.

Will not make good on a claim. They owe me a lot of money, made me testify, get dr reports on and on. We dumped them, terrible adjusters, rude. Don't return calls and are unethical. Am reporting to state dept of insurance.

Coverage is ok but only because I have max coverage for lease.

Thought I had good insurance till I was hit by an Allstate customer. Disaster. I have never been treated so poorly by an insurance company and my own at that.

Good service with a low rate. My agent was pretty bad, but I like the company as a whole. I am switching this month to another cheaper company with the same level coverage. I hoped that Allstate would provide coverage at a good price, but Thames didn’t.

I have been with Allstate for many years, and the local South Ontario, CA, Office takes excellent care of me and makes me feel as if I am their most important customer. I recommend them to all of my family and friends because they do an outstanding job. When I have had claims, they have handled my claims in a professional manner and expedited processing them. I will stay with Allstate because of this remarkable service. I feel that I am in "Good Hands" with Allstate.

I have not had any issues. The one time that I had an accident (I was at fault), they worked very quickly to resolve my claim. Everyone was very nice and helpful. I definitely was grateful for it being a smooth process.

The company has been a great help to my family. We have used them in the past and it has delivered every time. Allstate helped us get a window replacement after our son was locked in a car. It also was there when my wife's car was broken into. I have nothing but good things to say about Allstate.

We switched to Allstate in April from another insurance company. The quote I got from our local agent after filling out our online form was very quick and offered us more savings than I expected. The agents in the office are friendly and accessible - I would definitely recommend them. The only reason I did not give Allstate five stars is that we have not had to file a claim with them yet, so I feel like I don't have enough information on the whole.

I was on my way to work. When I was almost there, a lady rear ended me. Immediately I started to worry both about the cost of repairs and how I would get to work. The police were there within 5 minutes. Just as I was done answering their questions, a car pulled up. It was my auto insurance agent! He not only assured me that he would take care of everything, he actually drove me to work! I love my insurance and the dedication of their agents!

My agent is always available for questions and to meet my needs. He is always looking for ways to save me money while still offering the coverage I need. The staff at his office is friendly and professional.

I had someone hit my car when it was parked outside my house and Allstate took care of everything. No issues, no problems. It was very quick and easy. The agent was easy to work with and explained everything. I had my car fixed at a repair place that I trusted and they did a great job.

They are a good, trusting company! They have reasonable rates/good policies. I would recommend them to others. They also have bundle policies which is a nice benefit to have! Very nice company.

They are affordable and easy to work with. They are easy to get ahold of when you have a question or concern. The coverage is top-notch and the claims process is fast, easy and seamless. I would highly recommend them.

So far so good. But then I haven't had any claims although if rates continue to go up every renewal I will be looking same as I was two years ago, when I switched over to Allstate from my previous insurance company.

I was hit from behind by a person who had Allstate as their insurance. First off, I had to go to Wilmington, Delaware to the appraiser. I live in New Jersey. Very inconvenient. Then when I got there, the adjuster acting like he couldn't bring up my claim. Mind you, I just got got off the phone with Allstate and they had no trouble finding my claim. The adjuster didn't give an estimate for 3 days. Even though the lady on the phone said they would be cutting me a check. I have a 2012 VW Passat sel. This adjuster was trying to get me to go to the body shop where they would patch and paint my bumper!!! There are 2 holes and my bumper says Chevrolet backwards. The girl hit me so hard my trim was popped off and deep scratches. And the undercarriage was messed up which is hard plastic. How was you gonna fix that without replacing it?

Always responsive and helpful when contacted. Although had to contact them rarely, had up to date information on me and the time it took to accomplish my goal was minimum. Also didn't have to wait forever on the phone to reach a real person.

Car insurance is great. I've had multiple accidents. (Not my fault.) They have gotten with the correct insurance companies. And I'm pleased with the results. Not so much with our house insurance.

I started with Allstate then switched to Esurance which is also Allstate but cheaper. Auto payments monthly from checking account, no down payment. It was my agent that suggested it, thought that's very honest of him.

I have used Allstate for about three past year. I think that they are reasonably priced considering the things that they cover. During the period I have had them I have not yet really needed to use them for any problems. So far however they have been a lot better at communicating to the customer compared to when I had Geico.

They provide good value and excellent customer service. They're readily available to answer questions and are exemplify patience. I've filed one claim with the company and the appraisal and claim met my expectations.

No problems. My rates have went up every year although I haven't had any tickets or any accidents and I am driving the same car. Do not have much contact with my agent. Receive my bill twice a year and payments are automatically deducted from my checking account.

I have used Allstate for over six years and I have never had an issue and the people I talk to on the phone are very helpful and I will continue to do business with them. They have the best rate for what I need that I have found so far.

They are more expensive than other insurance companies but I have never had a problem with them and I am sure they will be there for me if and when I need them in the future. They have always been very easy to work with.

Good, very responsive. Always communicating with me by calls, emails, newsletters. Answer any questions I have quickly. Responds to my calls quickly. I like Allstate because they tried hold my rates down and also give me discounts.

I am currently going through a claim right now. I have been with them for over 14 years... I know it is a little high what I pay but I have always been loyal. I struck a tire in the road and had nowhere to go. It was either hit the tire or other vehicles. It chose the tire. It ripped apart my bumper and radiator and other things. They say it is collision and not comprehensive so they want me to pay a higher deductible because they said the tire wasn't moving... How do they know... were they there... just another excuse for insurance to screw people over. I have given them over $50000 and now they are going to lose a loyal customer over $750.

I've done very well with them. Any issues have been resolved efficiently and fast. I've done very well with them. Any issues have been resolved efficiently and quickly, for information is communicated in many ways and will respond efficiently and clearly. Setbacks with the car and effectively respond. I welcome the work they do, they are quite cordial and attentive.

Great Auto insurance company. I have no complaints. They are helpful and are willing to listen to complaints/compliments. Their prices are decent and comparable to their companies.

Great agent with excellent coverage. Low rates and great customer service. Offers discounts for multiple cars and homeowners policy. New and improved websites. No unexpected price hikes. Discounts for reference to new customers.

I have had Allstate for over 30 years. They have always helped me if I have a problem... I would highly recommend them. They will sit down with you the first time you go in the office and help you find exactly what you need. My agent is very helpful when someone in my household has an accident. She will tell you what to do and who to contact.

The price for basic coverage is okay; it's nothing to write home about, but it's not bad enough to look for another insurance provider. However, don't waste your money on the roadside services! We've had three incidents that required tow services, and each time was through Allstate. All three times, we've had to go through several parties, and twice we've waited more than four hours.

I really enjoy Allstate. I haven't really had the need to use the company (knock on wood) during the time that I've had them, and they are definitely a bit pricier than other auto insurance brands, but the experiences and the encounters that I have had with them have always been positive in nature. The only thing I do not like is that you have to pay more for some of their features like the Safe Driving Bonus, whereas I have always been a safe driver and would like to be rewarded for it.

It is a great company and I would tell everyone to get it. Always has someone to talk to if you have problems with anything about your car. Love the commercials, they are very informative.

The customer service I receive has always been great. The local office I use is responsive to my questions by phone and email. They have always been professional and helpful when I need to make changes to my policies. No complaints there. My premium, however, has continued to increase over the years with no warning or explanation. I have never had any claims and haven't had a speeding ticket in two years. Everyone I know doesn't have as good a driving history as me and they all pay less than I do. I appreciate good service, but it's not quite worth what I'm paying.

I have been with Allstate for 15+ years and have never had any issues. When I purchased a home and wanted to bundle my insurance plan they answered all my questions with ease and made it as easy on me as possible.

Never have had a problem with them!!! They have been great and answered every question we have had with professionalism, prompt and friendliness! Our agent has always done his best to keep our policy up to date, and as cheap as he can! He is always emailing us newsletters and letting us know what is going on with our policy and community!

They were there when you need them. Patiently answered questions. Caring and concerned professional. Exceptional service all around. Explained coverage and informed me of coverage I was unaware of.

My Allstate agent has a great team of people to aid me with any questions or claims I've had. Very knowledgeable and customer service oriented. With the drivers in the house we've had our share of claims. We've always received satisfactory help.

Customer service and all interactions with Allstate have always been great. Easy to file claim and complete the whole process. Online billing and access to policy documents is very user friendly.

I have had Allstate insurance now for over 20 years. I realize they may not be the cheapest insurance company, but they have addressed any claims we have without any real noticeable changes in premiums. The repair for a collision claim a couple of years ago was handled professionally and the repairs were done at Allstate's suggestions at the shop of a dealer for that brand of vehicle. I appreciate that.

My auto insurance is great. My monthly payment is extremely low for being 20 years old and with a ticket and have good coverage. My onetime payment deductible is only 500 dollars on any amount of damage.

Very courteous and attentive personal customer service. I receive personal emails from my agent of updates. He is keeping me posted as to when my coverage will be lowered. I adore the Allstate commercials and received very good comments on Allstate services from friends and family. I have three family members that has Allstate coverage for car, rental and homeowner insurance.

Allstate is a great company. Customer service is hard to find but my Allstate agent is right there for me with just a click away. They have many discounts that you can qualify for to try and get your payments to something that fits your needs. You can also bundle multiple things like car insurance and homeowners insurance. I had Allstate growing up when I was on my parents insurance. When I was old enough to get my own insurance I switched to a company that was cheaper, however 5 years later I'm back with Allstate. You just can't beat the coverage for the price!

I had a motor insurance 4 days ago. A claim was filed 3 days ago. The agent who was assigned my claim never returned a call, even after 4 attempts and leaving messages. Finally she claimed that her work was not done so i need to wait further to get a rental car. 3 full days not enough for her to approve a rental vehicle!! Then why do we need insurance at all?!! I asked for her Supervisor or manager and she claims there are nobody working above her!! She wouldn't transfer the call to anyone else!

Great prices. Covers my whole car. I got roadside assistance. Customer service great. If you're a new driver or if you just want to learn more about the ins and outs, Allstate auto insurance offers a ton of great online resources to help you study up. In the Allstate Tools and Resources section, you can find articles, video tutorials on a wide range of topics, from insurance terminology and coverage types to claim reporting and tips for insurance shopping. You can even find some good driver safety and car maintenance guides as well.

It was good. All the promises were fulfilled and I did not have to worry so much. The agents were good enough to help me out with the rates and explaining the whole deal. I liked it and I think I will stick to it.

My agent is great. He helps me and knows me and the family situation. However insurance rates keep claiming and I have never had a claim. Not ever. As a realtor, I have referred clients to his Office. It's absurd keep paying this much insurance.

My Allstate man was helpful at helping me get a lower rate for my insurance, even though it meant me closing my account & trying a different insurance for three months so I can get him as my preferred agent and a lower rate in December.

I have never had a problem with Allstate and I can bundle my home insurance with auto and save money. I have accident forgiveness & safe driving checks. I had a problem with my neighbor they handled.

Our Allstate experience has been uneventful, and I tend to regard that as a good thing when it comes to insurance products. We pay what's pretty much market rate for our two cars and have not had a significant premium increase since we bought the Outback in 2007. I cannot speak to their claims process since we haven't had to file a claim with them since Allstate because our insurance provider in 2003. Others we know seem happy with the speed and reasonableness of their claims process.

We have had Allstate auto insurance for many, many years. We have found their customer service to be very good and we have had a very good experience with the claims department, too.

I appreciate the attention that they give me. They always go out of their way to make sure that they take care of all of my insurance needs. Allstate insurance company does a great job taking care of all of my insurance needs.

Was originally very affordable, but now we are seriously considering a change. Although we have received reasonable service don't particularly have a reason to continue with them. I feel that once you become a customer you are taken for granted and constantly approached to buy other insurance.

Good company... Have not had to file a claim so don't have input on that but love my agent and my rates are fairly priced and vary comparable to other companies... Overall would recommend this company.

Allstate has always processed my claims quickly and fairly, though they have been few. I have only called them a few times and they were friendly and willing to help to the best of their ability. The agency I signed with has changed agents several times so I have an issue with stability. You get to know someone and then they're gone. I believe Allstate is just as good as other companies but not really better. A good option if they are close to your home or work.

It's been a good time having their service - no problems so far. Thank you for the experience with Allstate. They have been a good service to me in accident or not. I would recommend their service to many friends.. relatives or almost anyone.. because their company holds great services for all customers.

As with all auto insurance, finding the right one for you can be a hassle. I've had a lovely experience with customer service whenever I have questions that need to be answered! I never have much to complain about when it comes to my coverage and how this company serves me. While this insurance company may not be for everyone, I'd recommend you to at least check them out and see for yourself!

I am satisfied with Allstate insurance because they take time to answer all your questions and they seem to care that you have the best service. I have never had to make a claim but I am sure they would be on top of your claim...

We have been with Allstate for a little over three years now. Shortly after we purchased a new Ford F-150 in 2013, we were hit by another driver who ran a stop sign. She claimed that she "accidentally hit the gas instead of the brake." Allstate was there for us every step of the way from getting our vehicle towed to a repair shop, through the estimate procedure, helping us get a rental vehicle while repairs were made, etc... They stood by us in a stressful time and made things flow a little bit smoother. I highly recommend Allstate insurance to anyone looking to change their insurance company.

Allstate is very helpful and professional and offer lots of discounts.They offer various discounts for being loyal customers and for keeping a good driving record. Although I could get some other insurance for less money, I think that I have the best type of insurance. My rate is not so bad for just having liability insurance.

Outstanding customer service. I have been with Allstate since 1979. Pricing is okay, but high in Florida. My father just went to Allstate, too. My agent is attentive and makes sure that we are aware of other products and services. We are limited in our zip code to combine our homeowners with our auto insurance. Payment options are convenient. Add one to the policy are attractive.

I have a very satisfied relationship with my insurance agent. He keeps me up to date about any changes to my policy and any new things that are about to take place. I have not had to file any claims yet but I can reach him whenever I need to. Any questions I have he always seems to be able to answer them. If he don't have the answer right now he always get back with me as soon as he can.

Not only do they give me the best rates for the best coverage, but the local agent has proactively contacted me several times with ways to actually save even more money! Plus the customer service at the 800 number is outstanding in every way.

I've had Allstate insurance for quite a number of years. I have been nothing but happy with it since. Over the years I have had a couple of claims, and they have gone out of their way to quickly get the repairs done, and in one case when my car was totaled. They assisted me in getting a new car pronto.

I have had Allstate insurance on my car and my home for 23 years on each. I have never had to use the insurance on my home but years ago some women hit my car and I had to get Allstate to help me get the money owed to me but it shouldn't have been with $100 deductible as she hit me not the other way and I had a cop witness it.

Good brand, very helpful and a good track record. I have been with them for 25 years with a good relationship. Also a great customer service staff. Their response to me on any issue has been stellar. As far as service, they follow up on every case or problem I needed resolve. I am very pleased with the way they do business.

They have great rates and several options and bulk insurance for all your need. I was in an accident (their fault) and took care of my car in better than other surer time. They provided a rent a car and let me choose where I wanted to get my car repaired at.

I have been a customer of Allstate for 55 years. They have treated me fairly and promptly whenever I needed them. My agent is always available and happy to be of assistance. I would recommend them.

Allstate is a cheap and reliable auto insurance. We have never had any issues with them. They have been our auto insurance for five years. They helped us when we had an accident. We had no problems getting our car fixed. I would recommend them to anyone who is looking for a good insurance that they can always count on.

Good experience with the auto insurance that I have. I am very pleased with the auto insurance that I have. I've had this auto insurance with this company for more than five years.

From the process of researching online to ordering insurance with Allstate over the phone, everything went very smoothly. The agent was very helpful in finding me the best rate for the coverage I needed, and answered all of my questions completely. Whenever I have needed to make policy changes it has been a hassle free experience. I suggest them to anyone.

I have been covered by Allstate for over thirty years. They cover my cars and home. I have always experienced excellent customer service. My questions have always been answered thoroughly and service representatives have always been courteous and compassionate when needed. I have had over the years, several occasions to file claims. They have without exception been settles promptly and adequately. When needed repair shops have been recommended and I have always been more than satisfied with the service that had been provided. Over the years I have had three insurance agents due to retirements. All have provided the excellent service I have come to expect from an Allstate agent.

Had no agent and online bill payments, low first and easy monthly payments. Never had a accident so had little contact with a representatives of this company. The car was a used gas guzzler and was a little long in the tooth, fuel pump went out and I had to sell out.

I like StateFarm because customer service is always friendly, but it seems like it always takes them a few time to get my request right. I had to call 3 time to get my insurance cards in the mail because only the temporary cards were available online. Also, although my wife and I are equally responsible for the account we are each billed separately yet all calls and letters, even about my vehicle, are addressed to her.

I've had to make a few accident claims and they were always handled quickly and the representatives were very helpful. The first time I was in an accident I had no idea what to do and my agent walked me through each step and made sure I was taken care of.

I have found their prices to be unbeatable and with their Drivewise device my auto insurance just went down 27% based upon my driving habits. I do also have homeowners insurance with them and that is the only time that I have had a claim with this company. Their claims were payed within the same week of filing the claim. Customer service has been great, they have treated me as if I was their number one customer. So all in all I am happy with the costs, the service and the insurance coverage.

My experience with Allstate insurance was very pleasing. Every time I have them a call there was never more than five minutes before I spoke to a representative. My agent was very helpful. Any questions I had he answered them thoroughly and was always a please to speak with. My agent also helped me find the lowest deals. He compared my rate with other insurance policies to insure I was getting what I paid for. I was never dissatisfied with their work ethics. My rates were not higher after my accident and allstate helped me through everything.

Allstate is fair and pulls no punches. They are available 24 hours a day, seven days a week, we feel very secure with Allstate. We get a 30% discount and bundle with our homeowners. My experience with Allstate is all positive and have never had a problem with them.

Good insurance. Trustworthy, loyal for the customers. Not very expensive. Affordable. I recommend this insurance to all my friends and the family. I was with a insurance long time. You can insure also your house, your life, your property.

I have had auto insurance with Allstate for close to 30 years now. I've had nothing but first-rate service from Allstate and from my Allstate agent. Last year, when I was involved in an accident, my agent was most responsive. He had a claims adjuster contact me almost immediately. The other driver in the accident claimed I was at fault, and the other guy's insurance company initially declined the claim, saying they had cancelled his policy. Allstate went to bat for me and was able to convince the other insurance company to reimburse me for my deductible. Allstate has always gone above and beyond, and has always been there when I need them.

They generally take care of me and my car, I've never had a problem. When I had a wreck a few years back, they took care of the issue and my insurance rates did not go up a terrible amount.

Allstate handles our insurance both car and house for over four years. We are disappointed in the amount of times our policies have increased, even with no claims and accidents. I do not feel as though the person we bought our policy through is helpful to us or our concerns. Allstate in general has proven to be worthwhile and having to have insurance means we are stuck until we can shop around our policies.

Wife and I were both hit by other cars while sitting at red lights within a month and a half span. We never had any other claims. No other accidents. Allstate said that created negative driving records and dropped us. We were sitting at red lights. We couldn't do anything to prevent an accident from happening. How does a company get away with something so ridiculous?

They are adequate - the same as any other. In the past I have had to file claims on two different cars, on two different occasions and they have been very fair in their dealings with me. I have dealt primarily with their 800 number reps and they have been very professional, helpful and courteous.

I love Allstate. They saved me $700 over my prior insurance company. I have accident forgiveness declining deductible and every 6 months I get a check in mail as long as I do not have a claim. They do not raise your rates if you have an accident and there are also bonus credits.

I never had any problems with Allstate Insurance. Their customer service was always efficient, quick, easy, and friendly. The rates are some of the best around. I researched many different companies until committed to Allstate. I do not think I will ever switch insurance companies. I recommend this company to my family and friends because of the ease and simplicity of them. They make insurance and safety easy.

Took my truck into a Ford dealer for repair and Allstate denied it saying it wasn't done correctly. Ford stands behind the work with a year warranty but Allstate said no. I will tell all I know NOT to purchase this insurance... EVER.

Allstate is reliable and reasonably priced. I like that I get a safe driving check. They are great when filing accident claims as well. I personally never experienced one, but my mother also has Allstate and was in an accident in which her car was totaled. She was issued a check within 1 1/2 weeks.

For 12 days we have been waiting for Allstate to pick up my daughter's car from the tow company who towed it from the crash site and total it out so she can get another. Many calls into Claims and they blamed it on the current tow company that picked it up and the crash site, saying they have left 10 plus messages, never getting a call back or hung up on.

Allstate has been an absolute wonderful insurance company. I have never had any problems when getting claims taken care of, and I never had to wait for a response from there. They are very efficient, caring, and helpful, and I would recommend them to anyone that wants a company they know will take care of them.

They have been great, very affordable, and discounts for bundling policies! They have 24-hour services, paperless, and just all the way around helpful and convenient! Great prices for great coverage! They fit my home and auto needs!

Good insurance company but I don't like dealing with their website. Not user-friendly for customers OR account reps either! Account reps seem hard-pressed to explain intricacies in data fields.

I have been with Allstate for over 30 years, in two countries and several states and provinces. I have always received good service and fair rates. Anytime I have had any need for policy updates and changes they have been taken care of efficiently.

Hello such, I experience with Allstate is very satisfactory. For many years we have as a company to Allstate. We are happy with the results and for their treatment and trust, are serious and is a great company.

I was driving on 495 and one Trailer throw a stone on to my front windshield and as soon as it happens I took a picture of the trailer then call my agent then she said she will call me back. What she did by giving me safe lite number & the repair was 359 me. Why my insurance company that am having full coverage policy with wanted me to pay 750 dollars even though am not on fault you see how bad they are charging me double of the amount am supposed to pay by my own so bad I share ties.

Allstate has been very helpful. They were quick to respond after a fender bender. They have tried their best to keep rates down and offer money back if you don't have an accident.

Satisfied with insurance company, helpful when needed. They have provided us with updated information on rates even without asking them for it. They are always available to answer questions when we call.

I am neutral about Allstate. While they provide me the service I need, they haven't done so in a very customer oriented fashion. I've had to sit on hold for in excessive of 30 minutes just to ask a simple question. I feel like a little fish in a big pond. I've been a loyal customer for over 20 years. Loyalty means nothing to these big companies anymore.

They provide fast accurate service. Rates are great - discounts wonderful. Love my agent. I get a yearly review on all my policies. They also allow me to pick the payment date and ensure I have everything to date.

I have been with them for 24 years and had very few claims but my rates continuously go up. Loyalty should count for something. I have called them to reduce my rates and they do for a little while then the following year they go up again.

I've had Allstate for 5 years now and have always received the best rates and customer service. My car insurance rate is affordable and never changes or rises without notification and the agents always do their best to answer all questions and concerns and always give exceptional customer service.

I was in an accident with an Allstate insured driver about 3 yrs ago. The driver backed in to my car, admitted fault and the insurance company Allstate accepted Liability. OK great right (NOT). Days after they accepted Liability they said "too bad so sad we decline liability and are not going to fix your car." OK that was incident one.

I have been satisfied with the treatment that I've received from Allstate. Their prices are affordable and in a household of five that is a major thing. They have always been very helpful and responsive to each and every one of my questions and have done their best to help even if it was something they wasn't sure about.

It comes at a good price, easy payments, and printable insurance cards for convenience. The person which helped me choose a plan was also very friendly and helpful. Thankfully I haven't been in an accident to find out how helpful they really are.

We got our auto insurance in a bundle including home insurance as well as car and life. We received a great deal by doing so. We are paying less money overall for the same or better coverage than we previously had. We have been incredibly happy with Allstate. Our agent is friendly and personable as well. Highly recommend to anyone looking for multiple insurances. So nice to have them all in one location.

I terminated my auto insurance in August with Allstate. They hit me with a termination charge I'll call it and did not terminate it until Sept. 28th. I received a bill for over $600. I called and it was reprocessed. Now I am told I owe $248 or so. I plan to talk to Consumer Affairs.

They put always customer service first. Their customer service reps always go above and beyond to help explain any questions or try to fix any issues. After I was with the company for several years, my husband changed all of his policies to Allstate, and could not be happier with their service. They have the most competitive rates of all the other insurance companies we've gotten quotes from. We love their auto-pay and online services because they're easy to use and very convenient. The online portal is great for accessing account information whenever you need it.

Had some billing issues when I switched banks. New automatic withdrawal information was incorrect and resulted in a lapse of coverage. I had to contact Allstate via phone to resolve the ssue and they were very helpful and understanding.

Good customer service, low prices, good plans. The agent let you know when you have to pay for the plan. I love it. My satisfaction is 100%.I will recommended to my family and friend. Good plans. Love, love, love.

They are very helpful. Whenever I have a question, I call up my local agent and they are always available. They always answers my questions promptly, and makes me feel valued as their customer. They always work with me to help me get the best quotes and the best rates. Their website is very user friendly and it is easy to pay my bill online. When I have to call the corporate office they are very helpful as well. Great customer service!

I have been with Allstate insurance company for over 2 years. Never had there been any changes to my policy. My vehicle was hit while it was parked. The other person was insured and paid for everything. Since the accident Allstate has been increasing my rates for different excuses. One was because rates have increased statewide then two months later in the middle of a policy stating I had an address change but I moved almost a year and a half ago. They said because I was not at fault and the other insurance paid for the damages my rates will not be affected but every other month they are raising my rates for no real explained reason. My insurance went from 109 to 129 all after an accident that was not my fault and was totally handled by the other insurance.

Allstate is always there for me. At any time I have called, they get the information I need ASAP. My agent will go way beyond the call of duty to meet my needs. When rates are high elsewhere he will work diligently to get the lowest rate possible. Allstate has been our family insurance for the past 30 years. There is no change in mind for me. It will always be Allstate.

No problems with the company, their e-bills system was a little slow to get up and running. Calling an agent is usually a pain bc the automated system does not let you contact your local office directly.

I had to file a claim with Allstate because I was rear ended by an Allstate customer. This accident occurred in early October and here it is November 16th and still no payment even though Allstate has admitted that their client was at fault. I guess I'm going to have to hire a lawyer to get paid so I can have my car fixed? Not much luck in the customer service department either. I feel like I'm being avoided. Website for guest checking on the progression of their claim status NEVER works. I can never get an agent to answer my phone calls or voice mails either. This is NOT acceptable.

I used to have Geico which is the worst company on the planet and when I switched to Allstate I felt much more relieved. They have better service and prices and the accidental forgiveness perk. I am just so glad not to be with Geico anymore.

I have had them for 21 years and I am happy with overall service. Just wish an office was closer to me location wise. Customer service is ok and bills are on point. Will most likely continue to use them in the future.

I have had nothing but wonderful success with Allstate. I have been with them for several years and even through two car accidents. They are always available to talk to a live person not just an automated machine that takes you in circles. They are always kind, friendly and helpful, and do exactly what they tell you they will do.

Very friendly, always willing to answer all of our questions when they come up. Always gives up the best rates. Our agent is awesome. I will recommend our agent to anybody. When our policies come due they call and make sure it is what we are looking for to make sure we are covered fully.

I have always had Allstate and can honestly say I am happy with the price and service I get from the company. Would recommend. The only complaint that I have is that I have found insurance a but cheaper at a few places.

Missed my semi-annual payment date when my dad died. It arrived 3 days after the due date. Allstate cancelled my policy. Had been insured with them 16 years with no claims on my auto or home policy. I recognize they are in business to make money. But really, did they need to cancel me after 16 years with no previous late payment and no claims? Based on this, I cannot recommend Allstate.

I've been very pleased with the customer service of my local agent. She is always available to answer any questions I have. She is always open to getting me the best rate with discounts I qualify for.

They have paid my claims in timely manner. Their website is nice and helpful. However my agent went out of business and never notified me. I found out when I had to make a claim. That was months ago and I still have not heard from the company to know who I have for a agent.

Insurance company is great! They are always there for their customers! They go out of their way if you have any questions or need help with anything. When I was first thinking of becoming a customer they were happy to run different quotes for me and even offered additional services to me in case I needed them. I would highly recommend their services.

I am kind of satisfied with my insurance but they did not help when I got in an accident with put of car fixing. It was the other vehicle's fault but yet blamed me. Motor was damaged in accident and said I didn't change oil.

My broker contacts me to help me find ways to save money and advise me of new discounts available. I have great service with them and tell everyone how happy I am! There is nothing better than knowing they are actually looking out for me and my family.

Good rates and helpful people always willing to answer questions and looking for ways to save me money. Tosh Kanno agency was definitely the best. They always responded timely to any issues I may have had.

I have to say that Allstate has very good auto and renters insurance. Since I've been with this company my Rates have never gone up. Not to mention the Allstate 0 deductible is unbeatable. I often think about if I were to have a accident I have to spend nothing out of pocket to get the work done to my automobile that provides a lot of peace of mind. My agent also keeps me updated on things that pertains to me and my policy on a monthly basis. This is a very good company and I would recommend them to anyone.

Recently had a mild incident in my Jeep... No deductible since I'd not had anything happen in a while. I still think they're a little expensive. I have homeowners, landlord insurance, two vehicles. Not too happy about the landlord monthly bill going up from $100 to $129 in a short period of time.

We switched to Allstate a few years ago because they had the most competitive rate at the time. We've never had issues with their service during renewal or policy changes. We are happy that we haven't seen any sharp increases in their rates during renewals as well. We haven't had to make a claim with them, so I have no comment in that regard.

Just enough experience to pay my monthly premium, as long as I've been a customer, have never filed a claim with them. I have only interacted with Allstate to purchase my auto insurance with a local agent, I have not needed to contact them for anything else.

I do not get surprised with policy changes or price changes when it comes time to renew my policy. I am often being contacted by my local agent and being asked if there is anything I need assistance with. The website is very user friendly and each time I needed to contact customer service my issues were resolved appropriately and the representatives were nice and courteous.

Very friendly, helpful. Would tell family and friends about Allstate. Very flexible. Always able to contact agent 24/7, communication good, very knowledgeable employees. They know there are other insurance agencies out there and also know their competition which give them the edge for car/vehicle insurers. Great rates!!

My auto insurance is very reliable and easy to deal with. It's very affordable and helpful. It's so nice to have someone to have within good times and bad times. Good auto insurance will always be there whenever I need something.

I have been with this insurance company for 36 years. I have multiple policies with them. Whenever I had a claim, I was completely satisfied with speed of the settlement and the customer service.

They are great! They are always on top of things. Every time I need anything all I have to do is call. They always make sure my policies are up to date and if I have any questions all I have to is call and speak to my agent.

Incidents and file claims are always handled efficiently and with care. Agents provide status updates on a regular and frequent basis. I feel like they are genuinely hard working and care to make the experience as stress free as possible.

It's ok. Not the best and the rates are still high. Still have to supplement additional for AAA and be out of pocket more $$ to have a more solid coverage. From all other people reviews I hear the same thing. Not great CSR.

I have had no issues with Allstate. Their sign up process was easy and their prices were great. I had a cracked windshield and Allstate had it replaced within a week. Allstate has a great reputation and lowest prices I have found. Thanks.

Allstate is a very helpful when in need and will guide you to the right person when they are not able to help. They have a low price and good plan. People need to try this insurance. It's very good and positive.

Ran over a raccoon on a Friday night. Had it towed to the closest dealership from where it happened, about 2.5 hours away from where we live. We called Allstate to file the claim a few hours later. They said an adjuster would be out to inspect the car at the dealership the next week. Come Monday after they had the whole week to send an adjuster, no one ever showed. Said they will just get the estimate from the dealership. I thought all is good now. Boy was I wrong. Another week later they said they had approved the claim and cut a check to arrive 5-7 business days. Two days later I called the dealership to let them know the check is coming and to order the needed parts. Another two days later I called the dealership to see how the process is going, well Allstate contacted them and told them not to do anything yet as they were disputing labor charges on the estimate and wanted the estimate to be re done.

I am very happy with it but as I have yet to make any type of claim I can't have a 100 percent opinion anyway but it seems. Like a good company, the apps in the product info that they provide new clients do seem to be very effective

I have been very satisfied with the service I have received from my Allstate agent. His location is very convenient. His staff is very helpful and informative. They are polite and friendly. They are professional with respect to: they are not talking amongst themselves while conducting business with me, they are not taking personal calls while conducting business with me. They do not speak with profanity or slang. They are dressed in appropriate office attire. When I speak to them on the phone they are well mannered and well spoken. They are able to fax or email information that I need and have done so immediately upon request when needed. I appreciate all these things when conducting business. I have been fortunate and have not had any accidents so, I have not needed their services in that regard.

They made it easy to switch and it greatly reduced my premium. I had no paperwork to deal with. Allstate took care of everything and they were there every step of the way. I bundled car and home and saved even more. My agent even gave me her cell number, so if I had any questions on the weekend I could call her.

They're dependable and well known. Win-win. I would definitely recommend to someone. I sell car warranties for a living and know you get what you pay for. Every crash I been in they been nothing but professional and prompt.

We have had a wonderful experience with Allstate. We haven't had many claims, but the ones we have are paid promptly and our local agent is always available to us. He is happy to answer any questions we have and meet with us anytime we need it. We have a reasonable rate and we also get the safe driving bonus for not getting any tickets or accidents, which is a nice surprise. We usually get around $30-$35 per bonus, every few months or so. Not a huge amount, but enough to buy dinner! I would definitely recommend Allstate to others.

It just keeps getting more expensive and I just don't understand why. I tried to call about it but they keep giving me stupid answers. They are not as truthful as they pretend to be on their commercial. They don't give you a discount check.

Good. Like me so much. It's safe. All good with this insurance. It's awesome.

They offer me the best protection at the lowest possible price and gave me free roadside assistance. I also get a greater discount because I also have my Home Owners Insurance, Renters Insurance, Life Insurance policy along with my auto insurance with Allstate.

I just had basic coverage with a high deductible so my car insurance was reasonably priced and helped me offset my homeowners insurance with AllState with a 20% discount.

I think that Allstate is a great Insurance Company. They are there when you need them and you get the results you need fast. They are a little higher than others, however with the service you get it's so worth it.

Insurance is good, don't really use much because haven't been in a accident. They have roadside assistance which I had to use because I had a flat tire. Took them an hour to come which they said to expect. The guy was nice. Person on the phone was also nice.

They are the cheaper ones but still too expensive. There's no reason that insurance should be that expensive. People can't afford to live let alone to have insurance for every little thing.

The company keeps me updated on any changes that I need to make. The company handles any requested changes quickly. When I have filed a claim it was taken care quickly. My billings are always accurate. As my children aged the insurance rates were changed appropriately. Even when my insurance agent changed my needs were taken care of, without missing a beat. I don't think about my insurance company, I just know they will be there when needed. I have reviewed other companies and I am satisfied with my current company.

I been with Allstate for 30 years never had any problems. I recommend this insurance company. It is a great insurance to have for vehicles and home. Again I been very satisfied. Never had to file a claim or had any accidents.

Allstate auto insurance has been good about fixing the car after an auto accident but it is pricey compared to other insurances. Even before the accident, we were never able to get the no accident rewards that they advertise. The excuse was that we were already getting a lower price. After the accident, the cost went up about 50% but when my husband bought a Prius C, it went up $200 more with the excuse that it was very expensive to fix if it was in an accident.

Very happy with this company and policy. The people that work there are very knowledgeable and courteous. We receive our bill statement by email so we know how much the payment is going to be each month.

I don't really have much experience with this insurance agency - just don't like the rates. It was convenient to sign up with them but my rates are too high.

After calling many different insurance companies, I found that Allstate has the lowest rates for the same amount of coverage. They also have the program that allows you to plug a device into your car that lowers your rates even more. Because I do not do a lot of driving this is very beneficial to me in keeping my rates low.

This company is easy to deal with and has fair prices. I have been using them for about 40 years for my house and cars and have no complaints. If you have a claim they deal with it quickly and I have a local agent who knows me personally and is a pleasure to do business with.

Our rates keep going up due to the claims made in our area, which doesn't make me happy. Our coverage is good otherwise, but we are considering exploring other options. Although I don't want to waste time researching, I will if our rates continue to go up.